2018 Public Service Employee Survey Results for Canada Economic Development for Quebec Regions by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 64 6 8 0 0 0 86 8 33
2018 Non-shift worker 22 54 13 10 1 0 0 76 11 190
2017 Shift worker 39 40 12 10 0 0 0 79 10 40
2017 Non-shift worker 27 51 12 7 4 0 0 77 11 233
2014 Shift worker 34 43 17 4 2 0 0 76 6 47
2014 Non-shift worker 32 42 14 10 0 0 1 75 10 210
2011 Shift worker 23 50 16 5 4 0 1 75 9 75
2011 Non-shift worker 28 48 15 8 1 1 0 76 9 267
2008 Shift worker 30 49 13 4 2 0 2 81 6 53
2008 Non-shift worker 36 46 13 3 2 0 0 83 5 287

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 49 14 3 0 0 0 83 3 33
2018 Non-shift worker 31 49 13 5 1 0 0 80 7 187
2017 Shift worker 26 57 7 6 3 0 0 84 10 40
2017 Non-shift worker 38 43 13 3 3 0 0 81 6 232
2014 Shift worker 34 38 15 11 2 0 0 72 13 47
2014 Non-shift worker 29 52 12 5 2 0 0 81 6 210
2011 Shift worker 35 45 11 7 1 0 1 81 8 74
2011 Non-shift worker 35 43 13 6 3 0 0 78 9 265
2008 Shift worker 32 43 17 6 2 0 0 75 8 53
2008 Non-shift worker 37 46 13 4 1 0 0 83 5 287

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 46 6 6 0 0 0 89 6 33
2018 Non-shift worker 36 47 12 4 1 0 0 83 6 188
2017 Shift worker 44 41 4 8 3 0 0 85 11 40
2017 Non-shift worker 42 41 9 6 2 0 0 83 8 232
2014 Shift worker 30 45 13 8 4 0 0 75 12 47
2014 Non-shift worker 36 46 9 6 2 0 0 82 8 209
2011 Shift worker 36 48 9 5 1 0 0 84 7 75
2011 Non-shift worker 37 41 10 9 3 0 0 79 11 267
2008 Shift worker 32 51 4 13 0 0 0 83 13 53
2008 Non-shift worker 38 49 6 5 1 0 0 88 6 287

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 42 10 3 0 0 3 87 3 33
2018 Non-shift worker 33 45 12 7 3 0 0 79 10 188
2017 Shift worker 37 36 13 10 2 0 2 74 12 40
2017 Non-shift worker 32 38 16 10 4 0 0 70 14 232
2014 Shift worker 34 45 18 4 0 0 0 79 4 47
2014 Non-shift worker 27 38 18 11 3 1 3 68 14 210
2011 Shift worker 24 40 17 5 4 0 11 71 10 75
2011 Non-shift worker 30 42 14 9 2 1 2 75 11 266

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 54 12 6 0 0 0 82 6 33
2018 Non-shift worker 31 46 16 5 2 0 0 76 7 187
2017 Shift worker 37 50 7 6 0 0 0 87 6 40
2017 Non-shift worker 35 41 15 8 1 0 0 76 9 233
2014 Shift worker 28 44 19 6 2 0 0 73 8 47
2014 Non-shift worker 23 57 11 6 4 0 0 79 9 210
2011 Shift worker 26 50 15 6 3 0 0 76 9 74
2011 Non-shift worker 27 45 14 9 4 0 0 73 13 265
2008 Shift worker 25 53 15 8 0 0 0 77 8 53
2008 Non-shift worker 30 51 13 5 1 0 0 81 6 286

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 36 24 6 0 0 0 70 6 33
2018 Non-shift worker 27 35 26 10 3 0 0 62 13 187
2017 Shift worker 34 38 15 12 2 0 0 72 14 40
2017 Non-shift worker 23 38 18 14 7 0 0 61 21 233
2014 Shift worker 17 43 21 8 8 0 2 61 17 47
2014 Non-shift worker 21 38 22 11 8 0 0 60 19 209
2011 Shift worker 14 47 22 11 7 0 0 61 17 75
2011 Non-shift worker 20 45 18 13 3 0 0 66 16 267

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 61 12 6 0 0 0 82 6 33
2018 Non-shift worker 21 51 17 10 1 0 0 72 11 189
2017 Shift worker 22 48 15 13 2 0 0 70 15 40
2017 Non-shift worker 26 43 16 11 3 0 0 70 14 233

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 70 3 0 0 0 0 97 0 33
2018 Non-shift worker 35 48 12 4 0 1 0 83 4 188
2017 Shift worker 43 41 12 2 2 0 0 84 4 40
2017 Non-shift worker 35 45 13 3 3 0 0 81 6 232
2014 Shift worker 26 49 17 4 2 2 0 76 6 47
2014 Non-shift worker 35 46 12 4 3 0 0 82 7 208
2011 Shift worker 19 49 20 8 4 0 0 68 12 75
2011 Non-shift worker 27 48 14 8 2 0 0 76 10 267
2008 Shift worker 26 53 17 4 0 0 0 79 4 53
2008 Non-shift worker 36 45 12 5 1 1 0 81 6 287

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 46 19 3 0 0 0 79 3 33
2018 Non-shift worker 25 44 20 10 2 0 0 69 12 189
2017 Shift worker 32 31 17 15 4 0 0 63 19 40
2017 Non-shift worker 27 40 14 14 5 0 0 67 19 233

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 57 7 3 0 0 0 90 3 33
2018 Non-shift worker 44 43 9 4 0 0 0 87 4 186
2017 Shift worker 47 42 6 2 3 0 0 88 6 40
2017 Non-shift worker 43 44 9 3 0 0 0 87 4 230
2014 Shift worker 44 32 17 2 4 0 0 77 6 47
2014 Non-shift worker 44 44 8 2 2 0 0 88 4 210
2011 Shift worker 36 48 12 3 1 0 0 84 4 75
2011 Non-shift worker 40 44 10 4 1 0 0 85 5 266

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 42 31 3 6 0 0 60 9 33
2018 Non-shift worker 25 40 18 14 1 0 1 66 16 188
2017 Shift worker 24 48 12 13 2 0 0 72 15 40
2017 Non-shift worker 25 36 19 14 6 0 0 61 20 230
2014 Shift worker 20 43 20 13 4 0 0 63 17 46
2014 Non-shift worker 19 44 18 12 6 0 0 64 18 210
2011 Shift worker 16 40 23 13 8 0 0 56 21 74
2011 Non-shift worker 23 43 16 13 4 1 0 67 16 265

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 39 25 9 0 0 0 67 9 33
2018 Non-shift worker 28 41 14 15 3 0 0 69 17 187
2017 Shift worker 37 34 15 10 4 0 0 71 14 40
2017 Non-shift worker 24 42 18 10 6 0 0 66 16 230
2014 Shift worker 26 27 28 15 4 0 0 52 19 47
2014 Non-shift worker 24 38 16 16 6 0 0 62 22 210

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 48 18 3 0 0 0 79 3 33
2018 Non-shift worker 20 44 21 12 2 0 0 65 14 189
2017 Shift worker 39 41 16 4 0 0 0 80 4 40
2017 Non-shift worker 23 46 19 9 3 0 0 69 12 229
2014 Shift worker 23 36 32 2 4 0 2 61 6 47
2014 Non-shift worker 26 44 18 8 4 0 0 70 12 210
2011 Shift worker 27 51 14 4 4 0 0 78 8 74
2011 Non-shift worker 25 54 13 6 1 0 0 79 7 266

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 57 6 6 0 0 0 88 6 33
2018 Non-shift worker 30 50 15 5 0 0 0 80 5 188
2017 Shift worker 41 39 9 9 0 2 0 81 10 40
2017 Non-shift worker 38 38 18 6 1 0 0 76 6 229
2014 Shift worker 40 37 18 4 2 0 0 76 6 46
2014 Non-shift worker 27 58 7 7 2 0 0 85 8 210
2011 Shift worker 30 51 9 7 3 0 0 81 9 75
2011 Non-shift worker 30 51 9 6 3 0 0 82 9 265
2008 Shift worker 28 55 13 2 2 0 0 83 4 53
2008 Non-shift worker 37 51 10 2 0 0 0 87 2 287

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 36 6 6 0 0 0 89 6 33
2018 Non-shift worker 36 31 23 6 3 0 0 68 9 190
2017 Shift worker 56 36 5 2 0 0 0 92 2 40
2017 Non-shift worker 32 39 16 9 4 0 0 70 14 233
2014 Shift worker 35 41 13 10 2 0 0 76 12 47
2014 Non-shift worker 35 36 19 7 4 0 0 71 10 210
2011 Shift worker 41 33 13 9 4 0 0 74 13 75
2011 Non-shift worker 28 44 16 8 3 1 0 72 12 265
2008 Shift worker 25 49 17 8 0 2 0 75 8 53
2008 Non-shift worker 29 38 15 13 5 0 0 67 18 286

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 26 48 17 0 6 0 18 31 33
2018 Non-shift worker 12 41 35 8 2 0 1 10 54 190
2017 Shift worker 2 27 48 12 11 0 0 23 30 40
2017 Non-shift worker 7 33 41 11 6 0 1 17 41 233
2014 Shift worker 19 32 35 10 2 2 0 13 52 47
2014 Non-shift worker 11 35 34 15 3 0 1 18 47 210
2011 Shift worker 16 46 23 11 5 0 0 16 62 75
2011 Non-shift worker 18 37 33 6 4 1 0 11 56 266
2008 Shift worker 29 33 31 4 0 2 0 4 64 51
2008 Non-shift worker 18 38 34 6 3 0 1 9 56 278

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 21 39 19 13 6 0 33 26 33
2018 Non-shift worker 11 22 39 19 6 1 1 26 34 190
2017 Shift worker 4 8 44 23 19 0 2 42 12 40
2017 Non-shift worker 8 24 28 25 11 2 2 37 34 232
2014 Shift worker 6 25 48 13 8 0 0 21 31 47
2014 Non-shift worker 12 28 35 16 6 1 2 23 41 209
2011 Shift worker 12 33 32 13 8 0 2 22 46 75
2011 Non-shift worker 15 29 33 16 4 2 2 21 45 266
2008 Shift worker 19 32 26 19 2 0 2 21 52 53
2008 Non-shift worker 11 29 35 15 6 2 2 22 41 285

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 37 22 9 0 0 3 10 67 33
2018 Non-shift worker 31 29 23 11 6 0 1 16 60 190
2017 Shift worker 30 29 19 19 0 2 0 20 61 40
2017 Non-shift worker 33 30 26 5 4 0 1 10 64 233
2014 Shift worker 32 46 12 4 2 2 2 6 81 47
2014 Non-shift worker 37 29 22 9 2 0 1 11 67 210
2011 Shift worker 58 27 9 4 3 0 0 7 85 75
2011 Non-shift worker 40 27 18 10 4 0 1 14 68 266
2008 Shift worker 38 38 13 8 2 0 2 10 77 53
2008 Non-shift worker 32 25 25 9 6 1 2 16 59 287

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 32 32 30 3 0 0 33 35 33
2018 Non-shift worker 12 30 43 12 2 0 1 14 43 189
2017 Shift worker 4 20 49 22 2 2 0 25 25 40
2017 Non-shift worker 14 31 34 17 3 0 1 20 45 233
2014 Shift worker 8 39 22 21 8 2 0 30 48 47
2014 Non-shift worker 9 23 43 21 3 1 0 24 32 210
2011 Shift worker 35 32 25 6 3 0 0 8 66 74
2011 Non-shift worker 27 27 29 10 5 1 1 15 55 267
2008 Shift worker 19 23 42 13 0 0 2 14 43 52
2008 Non-shift worker 17 35 30 10 6 1 1 16 53 287

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 22 22 28 10 0 0 39 40 32
2018 Non-shift worker 19 36 30 8 4 0 2 13 57 190
2017 Shift worker 11 23 25 20 15 2 4 38 36 38
2017 Non-shift worker 22 26 30 14 6 0 2 20 49 232
2014 Shift worker 27 30 22 4 11 2 4 16 61 47
2014 Non-shift worker 27 33 28 6 5 0 1 11 61 210
2011 Shift worker 18 24 37 15 4 1 1 19 43 75
2011 Non-shift worker 16 31 30 15 5 1 3 20 49 267
2008 Shift worker 9 23 42 21 0 0 6 22 34 53
2008 Non-shift worker 10 27 26 23 8 2 3 33 40 287

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 23 15 37 16 0 3 54 30 33
2018 Non-shift worker 13 26 29 22 7 1 2 30 40 190
2017 Shift worker 16 11 32 24 13 0 4 38 28 40
2017 Non-shift worker 10 24 20 26 14 2 3 43 35 233
2014 Shift worker 10 19 24 26 17 0 2 45 30 46
2014 Non-shift worker 12 27 29 16 11 2 3 29 41 209
2011 Shift worker 7 24 26 25 11 6 2 39 33 75
2011 Non-shift worker 8 23 34 18 12 3 2 32 33 267
2008 Shift worker 4 15 30 30 15 2 4 48 20 53
2008 Non-shift worker 6 18 26 27 16 4 2 46 26 284

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 18 42 16 6 3 0 23 33 33
2018 Non-shift worker 19 30 35 9 4 2 3 13 51 190
2017 Shift worker 12 27 34 7 14 2 3 22 41 40
2017 Non-shift worker 17 29 35 10 5 2 2 15 49 232
2014 Shift worker 21 32 37 4 4 2 0 8 54 47
2014 Non-shift worker 19 31 34 11 2 2 1 13 51 210
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 33 21 15 0 14 0 57 18 33
2018 Non-shift worker 18 46 16 7 5 4 4 70 13 189
2017 Shift worker 41 30 15 6 8 0 0 71 14 40
2017 Non-shift worker 29 30 15 10 7 5 4 65 19 233
2014 Shift worker 32 19 28 11 2 2 6 55 14 47
2014 Non-shift worker 27 33 14 7 8 4 6 67 17 210

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 35 12 13 0 0 0 75 13 33
2018 Non-shift worker 50 37 7 4 2 0 0 87 6 189
2017 Shift worker 48 34 4 10 4 0 0 82 14 40
2017 Non-shift worker 47 33 10 6 4 1 0 81 10 233
2014 Shift worker 44 43 7 5 0 2 0 89 5 47
2014 Non-shift worker 48 32 11 5 3 0 0 81 8 210

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 20 11 12 3 29 6 60 23 33
2018 Non-shift worker 12 31 19 9 7 15 7 55 20 189
2017 Shift worker 8 25 26 8 4 23 6 47 17 40
2017 Non-shift worker 13 24 20 12 8 17 7 48 26 233
2014 Shift worker 6 32 23 13 0 19 6 51 18 47
2014 Non-shift worker 11 27 18 15 8 15 5 48 30 210

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 54 7 6 0 0 0 87 6 33
2018 Non-shift worker 53 37 5 4 1 0 0 90 5 190
2017 Shift worker 48 41 5 6 0 0 0 89 6 40
2017 Non-shift worker 45 41 8 5 1 0 0 86 6 233
2014 Shift worker 44 45 9 2 0 0 0 89 2 47
2014 Non-shift worker 43 45 7 4 1 0 0 88 6 210

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 48 10 6 0 0 0 85 6 33
2018 Non-shift worker 37 46 14 2 0 1 0 83 3 190
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 52 6 0 0 3 0 94 0 33
2018 Non-shift worker 33 44 15 6 2 0 0 77 8 190
2017 Shift worker 37 48 9 6 0 0 0 84 6 40
2017 Non-shift worker 35 39 14 7 5 0 0 74 11 233
2014 Shift worker 45 30 17 4 2 0 2 76 6 47
2014 Non-shift worker 30 51 11 4 3 0 1 82 7 210
2011 Shift worker 33 39 19 3 5 0 2 73 8 75
2011 Non-shift worker 34 41 14 7 2 0 1 76 9 267
2008 Shift worker 21 45 23 8 4 0 0 66 11 53
2008 Non-shift worker 29 37 17 8 8 1 0 66 16 287

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 52 0 3 0 3 0 97 3 33
2018 Non-shift worker 40 38 15 5 1 1 0 79 6 189
2017 Shift worker 44 27 20 7 2 0 0 71 9 40
2017 Non-shift worker 41 34 13 6 4 2 0 76 10 233
2014 Shift worker 40 39 13 4 0 4 0 82 5 47
2014 Non-shift worker 38 43 12 4 2 0 1 82 7 209
2011 Shift worker 38 33 18 5 4 0 2 73 10 75
2011 Non-shift worker 41 39 10 5 3 3 0 82 8 267
2008 Shift worker 23 45 21 6 6 0 0 68 11 53
2008 Non-shift worker 34 38 14 8 3 2 0 74 11 287

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 57 3 3 0 3 0 94 3 32
2018 Non-shift worker 37 44 9 7 1 0 1 82 8 190
2017 Shift worker 43 38 13 6 0 0 0 81 6 40
2017 Non-shift worker 41 36 11 8 4 0 0 77 11 233
2014 Shift worker 44 37 11 9 0 0 0 81 9 47
2014 Non-shift worker 36 46 8 7 2 0 0 82 9 210
2011 Shift worker 40 35 11 9 4 0 2 76 13 75
2011 Non-shift worker 37 42 12 6 1 1 0 80 8 267
2008 Shift worker 26 40 23 8 4 0 0 66 11 53
2008 Non-shift worker 32 40 14 9 4 0 0 73 13 287

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 35 6 3 3 3 0 88 6 33
2018 Non-shift worker 48 35 10 5 1 1 0 84 6 190
2017 Shift worker 40 40 9 2 4 2 2 83 7 40
2017 Non-shift worker 47 27 12 6 7 1 0 75 13 233

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 39 9 6 0 0 0 85 6 32
2018 Non-shift worker 41 37 12 7 2 0 0 79 9 190
2017 Shift worker 45 35 11 6 2 0 0 80 8 40
2017 Non-shift worker 43 29 15 7 5 0 0 73 12 232
2014 Shift worker 44 43 7 6 0 0 0 87 6 47
2014 Non-shift worker 45 38 7 7 4 0 0 83 10 210
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 47 18 0 0 14 0 79 0 33
2018 Non-shift worker 16 37 23 10 7 8 0 57 18 190
2017 Shift worker 37 42 12 7 2 0 0 79 10 40
2017 Non-shift worker 21 40 19 8 5 8 0 66 14 233
2014 Shift worker 30 41 21 4 0 5 0 74 4 47
2014 Non-shift worker 17 50 14 8 4 7 0 72 13 209
2011 Shift worker 17 25 26 12 12 8 0 46 26 75
2011 Non-shift worker 19 31 23 13 6 8 0 54 21 266

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 41 18 3 0 6 0 78 3 33
2018 Non-shift worker 14 38 26 13 8 0 0 53 21 190
2017 Shift worker 31 41 18 3 4 2 0 74 8 40
2017 Non-shift worker 20 41 22 11 5 1 0 61 16 232
2014 Shift worker 23 35 27 8 2 2 2 61 10 47
2014 Non-shift worker 16 40 26 11 7 1 0 56 18 210
2011 Shift worker 9 24 37 16 14 0 0 33 30 75
2011 Non-shift worker 11 29 22 21 13 4 0 41 36 266
2008 Shift worker 15 40 26 8 11 0 0 55 19 53
2008 Non-shift worker 13 45 23 12 6 2 0 59 18 287

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 23 39 6 0 12 0 49 7 32
2018 Non-shift worker 13 27 36 13 8 3 0 41 21 189
2017 Shift worker 22 37 20 9 4 8 0 63 14 40
2017 Non-shift worker 12 35 29 15 4 5 0 50 20 231
2014 Shift worker 17 32 35 8 2 6 0 52 11 47
2014 Non-shift worker 9 38 28 17 3 4 0 49 21 209
2011 Shift worker 4 29 35 20 7 5 0 35 28 75
2011 Non-shift worker 6 26 28 24 11 5 0 33 37 266
2008 Shift worker 6 43 26 13 9 2 0 50 23 53
2008 Non-shift worker 9 41 26 17 4 3 0 51 22 287

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 35 35 9 0 3 0 55 9 33
2018 Non-shift worker 13 37 25 15 9 1 0 51 24 188
2017 Shift worker 32 39 17 4 5 3 0 73 10 40
2017 Non-shift worker 19 41 26 9 4 2 0 61 13 232
2014 Shift worker 13 47 20 18 0 2 0 61 19 47
2014 Non-shift worker 13 52 20 11 3 1 0 66 14 210
2011 Shift worker 8 17 39 23 12 1 0 25 36 75
2011 Non-shift worker 7 29 24 25 14 3 0 36 39 266
2008 Shift worker 15 42 32 9 2 0 0 57 11 53
2008 Non-shift worker 15 45 19 16 4 0 0 60 20 286
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 43 24 3 0 0 0 73 3 32
2018 Non-shift worker 15 49 20 11 5 0 0 65 16 190
2017 Shift worker 41 41 14 4 0 0 0 82 4 40
2017 Non-shift worker 25 52 14 6 3 0 0 78 9 233
2014 Shift worker 26 51 23 0 0 0 0 77 0 47
2014 Non-shift worker 25 54 12 7 1 0 0 79 8 210
2011 Shift worker 17 34 23 21 4 0 0 51 26 75
2011 Non-shift worker 15 45 19 15 5 1 0 61 20 267

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 46 19 17 0 0 0 64 17 33
2018 Non-shift worker 26 44 9 12 5 2 0 73 18 189
2017 Shift worker 34 38 8 12 2 3 2 76 15 40
2017 Non-shift worker 35 40 12 12 1 1 0 75 13 233
2014 Shift worker 23 51 0 17 2 6 0 80 20 47
2014 Non-shift worker 31 42 12 8 6 1 0 74 14 210
2011 Shift worker 25 50 15 4 4 2 0 77 8 75
2011 Non-shift worker 33 46 9 5 4 3 0 81 10 266
2008 Shift worker 26 43 15 11 2 2 0 71 13 53
2008 Non-shift worker 31 44 10 9 3 2 0 76 13 287

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 40 28 6 0 6 0 65 6 33
2018 Non-shift worker 20 43 23 11 3 1 0 63 14 186

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 21 22 31 0 15 3 37 37 33
2018 Non-shift worker 12 25 25 15 11 10 2 42 30 190
2017 Shift worker 4 36 25 12 14 4 5 44 29 40
2017 Non-shift worker 12 23 24 13 12 10 6 42 30 233
2014 Shift worker 6 23 13 26 13 17 2 36 48 47
2014 Non-shift worker 9 25 17 16 15 13 4 42 37 210
2011 Shift worker 8 22 25 14 14 12 5 35 34 75
2011 Non-shift worker 10 18 23 21 9 15 3 34 38 267

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 51 24 9 0 0 0 67 9 33
2018 Non-shift worker 17 43 22 11 7 1 0 61 18 189
2017 Shift worker 35 45 12 5 2 0 0 80 8 40
2017 Non-shift worker 26 44 19 8 3 0 0 70 11 233
2014 Shift worker 36 34 15 13 0 2 0 71 13 47
2014 Non-shift worker 25 40 16 14 2 2 1 67 16 210
2011 Shift worker 17 45 24 10 3 2 0 63 13 75
2011 Non-shift worker 20 46 22 10 1 1 0 66 12 266
2008 Shift worker 21 48 15 13 2 0 0 69 15 52
2008 Non-shift worker 28 44 18 8 2 1 0 72 10 286

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 27 26 19 11 3 3 40 32 33
2018 Non-shift worker 11 24 28 21 13 2 1 36 35 190
2017 Shift worker 14 21 20 30 9 4 2 38 41 40
2017 Non-shift worker 13 30 16 20 14 3 3 46 37 233
2014 Shift worker 11 15 32 23 11 4 4 28 38 47
2014 Non-shift worker 9 24 23 24 13 2 5 36 40 210
2011 Shift worker 13 28 19 22 18 0 0 41 40 75
2011 Non-shift worker 7 24 24 26 12 4 4 33 41 267
2008 Shift worker 6 38 19 25 11 0 2 44 37 53
2008 Non-shift worker 10 34 17 22 11 2 3 46 35 286

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 30 43 0 0 11 0 51 0 33
2018 Non-shift worker 15 41 30 8 1 4 0 59 10 189
2017 Shift worker 17 41 31 6 4 0 0 58 10 40
2017 Non-shift worker 18 37 25 11 5 3 0 57 17 233

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 55 16 4 0 3 0 80 4 33
2018 Non-shift worker 28 51 13 3 2 3 0 82 5 190
2017 Shift worker 43 38 14 0 0 6 0 85 0 40
2017 Non-shift worker 31 48 13 4 2 2 0 80 6 232
2014 Shift worker 35 49 9 2 0 2 2 88 2 47
2014 Non-shift worker 33 47 13 3 1 2 0 82 4 210

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 66 15 0 0 0 0 85 0 33
2018 Non-shift worker 29 49 12 6 2 3 0 81 8 188
2017 Shift worker 30 63 7 0 0 0 0 93 0 40
2017 Non-shift worker 29 53 9 6 1 1 0 83 8 232
2014 Shift worker 44 43 11 2 0 0 0 86 2 47
2014 Non-shift worker 26 51 13 5 1 4 0 80 6 210
2011 Shift worker 21 46 17 10 4 1 0 69 14 75
2011 Non-shift worker 24 46 17 6 3 4 0 73 9 267

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 63 3 0 0 0 0 97 0 33
2018 Non-shift worker 35 51 11 2 2 0 0 85 3 189
2017 Shift worker 45 45 10 0 0 0 0 90 0 40
2017 Non-shift worker 35 46 11 5 3 0 0 81 8 232
2014 Shift worker 42 45 11 2 0 0 0 87 2 47
2014 Non-shift worker 32 55 7 3 3 0 0 87 6 210
2011 Shift worker 29 42 19 5 5 0 0 70 11 75
2011 Non-shift worker 22 47 16 9 4 1 0 71 13 267
2008 Shift worker 28 51 13 4 4 0 0 79 8 53
2008 Non-shift worker 27 55 10 6 2 0 0 81 8 286

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 56 12 0 0 0 0 88 0 32
2018 Non-shift worker 29 38 22 9 2 0 0 68 11 190
2017 Shift worker 39 42 14 5 0 0 0 81 5 40
2017 Non-shift worker 31 32 21 10 4 2 0 64 15 233
2014 Shift worker 30 39 28 4 0 0 0 68 4 47
2014 Non-shift worker 20 52 16 8 4 0 0 72 11 210
2011 Shift worker 14 39 32 8 7 0 0 53 15 73
2011 Non-shift worker 15 40 24 13 5 3 0 56 19 266

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 57 9 0 0 0 0 91 0 33
2018 Non-shift worker 27 41 21 10 1 0 0 68 11 189
2017 Shift worker 39 44 17 0 0 0 0 83 0 40
2017 Non-shift worker 31 35 21 9 4 0 0 66 13 233
2014 Shift worker 34 47 17 2 0 0 0 81 2 47
2014 Non-shift worker 20 53 17 7 3 0 0 73 10 210
2011 Shift worker 15 45 24 11 5 0 0 60 16 74
2011 Non-shift worker 14 41 22 16 5 2 0 56 21 265
2008 Shift worker 19 49 15 13 2 2 0 69 15 53
2008 Non-shift worker 24 47 18 8 2 0 0 71 10 287

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 48 22 6 3 8 0 67 9 33
2018 Non-shift worker 31 27 21 14 4 3 0 60 18 190
2017 Shift worker 41 27 16 10 2 4 0 71 12 40
2017 Non-shift worker 29 24 21 11 7 8 0 58 20 232
2014 Shift worker 32 22 34 9 4 0 0 53 13 47
2014 Non-shift worker 21 39 15 9 8 6 0 65 18 210
2011 Shift worker 23 30 19 10 8 10 0 59 20 74
2011 Non-shift worker 17 28 22 19 7 6 1 49 28 266
2008 Shift worker 26 26 25 9 6 8 0 57 16 53
2008 Non-shift worker 24 34 18 12 4 7 1 63 17 287
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 26 49 25 32
2018 Non-shift worker 27 42 30 190
2017 Shift worker 17 43 40 40
2017 Non-shift worker 30 42 28 233
2014 Shift worker 25 45 30 47
2014 Non-shift worker 26 38 36 210
2011 Shift worker 20 45 35 75
2011 Non-shift worker 34 34 32 267
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 23 21 3 0 35 7 59 5 33
2018 Non-shift worker 11 16 18 5 3 38 9 50 16 188
2017 Shift worker 12 18 12 6 0 35 17 63 12 40
2017 Non-shift worker 12 20 18 5 6 29 9 52 18 232
2014 Shift worker 14 9 17 11 0 37 13 46 21 47
2014 Non-shift worker 7 17 16 4 5 38 13 50 17 210

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 41 22 3 0 17 0 70 3 33
2018 Non-shift worker 18 44 17 6 2 11 2 71 9 188
2017 Shift worker 18 58 16 2 0 6 0 81 2 40
2017 Non-shift worker 25 43 16 8 3 5 0 72 11 232
2014 Shift worker 17 36 17 2 2 23 2 72 5 47
2014 Non-shift worker 15 35 22 5 3 18 1 63 10 209
2011 Shift worker 22 56 16 3 3 0 0 78 5 75
2011 Non-shift worker 24 47 18 4 1 5 0 75 6 264
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 26 15 3 0 41 7 66 5 33
2018 Non-shift worker 11 16 19 3 3 39 8 53 11 189
2017 Shift worker 24 22 16 2 0 31 4 72 3 40
2017 Non-shift worker 11 21 16 4 4 34 11 57 14 233
2014 Shift worker 15 12 13 4 0 36 19 61 10 47
2014 Non-shift worker 8 16 16 3 0 46 11 55 8 210

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 55 19 3 0 8 0 76 3 33
2018 Non-shift worker 19 40 20 6 2 12 1 68 9 189
2017 Shift worker 31 41 18 0 0 10 0 80 0 39
2017 Non-shift worker 22 42 20 4 2 9 1 71 7 231
2014 Shift worker 19 29 17 2 0 27 5 71 3 47
2014 Non-shift worker 16 35 22 3 0 21 3 67 5 209
2011 Shift worker 23 57 13 2 1 4 0 83 3 75
2011 Non-shift worker 26 48 14 3 1 8 0 80 4 267
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 24 7 12 6 3 0 75 18 33
2018 Non-shift worker 33 34 17 8 6 0 3 69 14 188
2017 Shift worker 42 17 20 8 13 0 0 59 21 40
2017 Non-shift worker 40 22 16 9 8 0 5 65 18 232

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 30 34 8 12 0 0 46 20 33
2018 Non-shift worker 11 19 39 21 10 0 0 30 31 189
2017 Shift worker 15 42 35 6 2 0 0 57 8 40
2017 Non-shift worker 11 25 32 21 11 0 0 36 32 233

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 34 39 11 3 0 0 47 14 33
2018 Non-shift worker 11 15 36 28 10 0 0 26 38 189
2017 Shift worker 18 28 34 12 6 0 0 47 19 39
2017 Non-shift worker 11 28 29 23 9 0 0 39 32 233

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 21 37 6 11 3 3 42 19 33
2018 Non-shift worker 10 21 28 26 13 1 1 31 40 187
2017 Shift worker 24 21 39 11 4 0 0 45 15 40
2017 Non-shift worker 17 21 26 22 12 0 0 39 35 231

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 34 14 3 3 0 3 79 6 33
2018 Non-shift worker 30 30 25 8 5 1 1 61 13 189
2017 Shift worker 38 39 19 2 0 0 2 79 2 40
2017 Non-shift worker 35 22 21 11 4 0 6 61 16 229

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 44 17 9 0 0 3 73 9 33
2018 Non-shift worker 24 27 28 12 8 0 0 52 20 186
2017 Shift worker 19 46 25 5 6 0 0 64 11 39
2017 Non-shift worker 25 29 22 15 9 0 1 54 24 233

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 49 22 0 0 0 0 78 0 31
2018 Non-shift worker 15 32 35 13 4 1 1 48 17 189
2017 Shift worker 35 38 17 5 4 0 0 73 10 40
2017 Non-shift worker 18 31 33 14 4 0 1 49 18 232

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 29 29 13 6 0 0 52 19 31
2018 Non-shift worker 10 23 39 18 9 0 0 34 27 189
2017 Shift worker 33 23 30 10 4 0 0 56 14 40
2017 Non-shift worker 13 28 31 18 10 0 0 41 29 233

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 50 21 6 3 0 0 69 9 31
2018 Non-shift worker 14 33 28 15 10 0 0 47 25 188
2017 Shift worker 28 37 14 16 4 0 0 65 21 40
2017 Non-shift worker 20 30 22 23 5 0 0 50 28 233

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 27 17 9 9 3 0 64 19 31
2018 Non-shift worker 21 32 24 16 7 0 0 53 23 189
2017 Shift worker 22 38 22 15 4 0 0 59 19 40
2017 Non-shift worker 20 35 22 13 7 0 2 56 21 233

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 29 10 0 6 0 0 84 6 31
2018 Non-shift worker 53 16 16 6 8 0 0 70 14 189
2017 Shift worker 55 21 14 4 2 0 3 79 6 40
2017 Non-shift worker 57 22 12 6 2 0 1 79 9 232

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 73 15 9 0 3 0 0 88 3 31
2018 Non-shift worker 71 15 6 0 3 0 5 90 3 189

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 70 24 0 3 0 0 3 97 3 31
2018 Non-shift worker 77 10 6 3 2 0 2 89 5 186
2017 Shift worker 73 12 6 4 0 0 5 89 4 40
2017 Non-shift worker 69 8 5 8 4 1 5 82 13 232

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 30 20 6 0 0 0 74 6 32
2018 Non-shift worker 58 24 11 4 2 0 0 83 6 188
2017 Shift worker 44 34 9 12 0 0 2 79 12 40
2017 Non-shift worker 59 22 9 6 2 0 2 83 8 232

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 22 6 9 0 0 0 85 9 32
2018 Non-shift worker 58 21 10 6 4 0 1 80 10 187
2017 Shift worker 64 12 8 12 2 0 2 77 14 39
2017 Non-shift worker 56 17 9 9 6 0 2 75 16 232

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 0 3 3 0 0 32 91 4 32
2018 Non-shift worker 53 12 9 3 1 0 22 84 5 188
2017 Shift worker 57 6 0 2 0 0 35 96 4 40
2017 Non-shift worker 50 11 6 4 1 0 29 85 7 231

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 75 15 6 0 0 0 3 93 0 32
2018 Non-shift worker 74 15 4 2 0 0 4 93 3 187
2017 Shift worker 79 12 0 4 0 0 5 95 5 40
2017 Non-shift worker 70 15 7 2 0 0 6 90 2 231

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 13 12 4 10 0 6 72 15 32
2018 Non-shift worker 70 12 5 7 2 0 4 85 9 187
2017 Shift worker 54 10 2 15 17 0 2 66 32 40
2017 Non-shift worker 66 11 9 5 4 0 5 80 10 232

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 37 12 6 3 0 3 78 10 32
2018 Non-shift worker 52 23 15 6 0 0 4 78 6 188
2017 Shift worker 45 27 21 5 0 0 2 74 5 40
2017 Non-shift worker 51 26 13 5 2 0 3 79 7 231

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 37 24 11 6 0 0 58 17 33
2018 Non-shift worker 7 21 53 17 2 0 0 28 19 190
2017 Shift worker 17 19 51 11 0 0 2 37 11 40
2017 Non-shift worker 7 28 41 19 4 0 0 35 24 233

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 12 36 27 19 0 0 46 18 33
2018 Non-shift worker 4 18 41 28 9 0 0 37 22 190
2017 Shift worker 0 15 45 28 12 0 0 40 15 40
2017 Non-shift worker 3 23 37 24 12 0 0 36 27 233

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 66 19 3 0 0 0 79 3 33
2018 Non-shift worker 17 46 26 7 1 3 0 65 8 190
2017 Shift worker 9 53 24 4 5 4 0 65 10 40
2017 Non-shift worker 19 51 22 5 2 1 0 71 7 233

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 54 10 11 0 0 0 79 11 33
2018 Non-shift worker 16 45 23 12 4 1 0 61 16 189
2017 Shift worker 12 52 16 15 4 0 0 64 19 39
2017 Non-shift worker 13 46 17 16 6 3 0 60 22 233
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 24 12 3 6 0 3 54 46 33
2018 Non-shift worker 44 28 18 5 5 0 0 44 56 190
2017 Shift worker 49 15 10 6 13 4 3 53 47 40
2017 Non-shift worker 44 23 17 7 6 2 0 45 55 233

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 15
2018 Non-shift worker 17 106
2017 Shift worker 29 16
2017 Non-shift worker 19 123

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 74 15
2018 Non-shift worker 29 106
2017 Shift worker 56 16
2017 Non-shift worker 30 123

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 15
2018 Non-shift worker 27 106
2017 Shift worker 34 16
2017 Non-shift worker 21 123

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 15
2018 Non-shift worker 37 106
2017 Shift worker 46 16
2017 Non-shift worker 46 123

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 15
2018 Non-shift worker 12 106
2017 Shift worker 4 16
2017 Non-shift worker 8 123

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 15
2018 Non-shift worker 26 106

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 15
2018 Non-shift worker 26 106
2017 Shift worker 69 16
2017 Non-shift worker 43 123

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 0 79 0 14 7 0 14
2018 Non-shift worker 11 59 9 6 6 9 105
2017 Shift worker 10 45 14 8 0 24 16
2017 Non-shift worker 11 63 10 10 4 2 123

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 66 34 15
2018 Non-shift worker 69 31 104

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 27 23 13 6 6 0 55 20 15
2018 Non-shift worker 31 38 11 9 4 0 7 75 14 105
2017 Shift worker 55 23 4 8 4 0 5 83 13 16
2017 Non-shift worker 32 32 12 12 7 1 4 68 20 124

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 0 26 22 13 13 6 19 35 35 15
2018 Non-shift worker 9 9 13 13 8 4 44 35 40 106
2017 Shift worker 13 23 10 16 24 0 15 42 47 16
2017 Non-shift worker 3 8 7 9 18 6 49 25 60 124

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 7 9 0 3 3 18 85 4 33
2018 Non-shift worker 57 11 9 3 6 1 13 79 10 188
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