2018 Public Service Employee Survey Results for Canadian Space Agency by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 43 12 7 0 0 0 81 7 46
2018 Does not provide services to public 36 46 9 7 2 0 1 82 9 436
2017 Provides services to public 39 42 8 7 3 0 0 82 10 58
2017 Does not provide services to public 41 40 10 6 2 0 0 82 9 402
2014 Provides services to public 31 37 24 6 2 0 0 68 8 48
2014 Does not provide services to public 39 41 10 6 3 0 0 80 10 402
2011 Provides services to public 40 37 16 4 3 0 0 77 7 91
2011 Does not provide services to public 43 39 10 5 2 0 1 83 7 521
2008 Provides services to public 30 43 14 10 1 0 2 74 12 105
2008 Does not provide services to public 38 39 12 9 1 0 1 78 10 441

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 46 4 6 0 0 2 90 6 46
2018 Does not provide services to public 46 41 8 3 2 0 0 87 5 436
2017 Provides services to public 51 34 10 4 2 0 0 85 5 58
2017 Does not provide services to public 47 41 7 3 1 0 0 89 4 401
2014 Provides services to public 39 45 8 4 2 0 2 85 6 48
2014 Does not provide services to public 40 43 9 6 1 0 0 83 8 402
2011 Provides services to public 52 35 4 4 5 0 0 87 9 91
2011 Does not provide services to public 51 33 9 4 2 0 0 85 6 520
2008 Provides services to public 38 49 7 6 1 0 0 87 7 105
2008 Does not provide services to public 47 38 7 7 1 0 0 84 8 441

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 43 8 4 2 2 0 87 5 46
2018 Does not provide services to public 43 43 7 5 2 0 0 86 7 430
2017 Provides services to public 57 29 6 5 2 0 0 87 7 58
2017 Does not provide services to public 48 40 6 3 1 0 0 89 5 402
2014 Provides services to public 50 27 13 8 2 0 0 77 11 48
2014 Does not provide services to public 48 35 8 8 2 0 0 83 9 402
2011 Provides services to public 48 35 7 5 5 0 0 83 10 91
2011 Does not provide services to public 48 39 6 4 2 0 0 88 6 521
2008 Provides services to public 48 39 7 4 2 0 0 88 6 104
2008 Does not provide services to public 44 41 6 7 2 0 0 86 9 441

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 40 20 5 2 0 0 73 7 46
2018 Does not provide services to public 44 37 10 5 2 0 1 82 8 434
2017 Provides services to public 37 43 13 5 2 0 0 80 6 58
2017 Does not provide services to public 45 34 10 6 3 0 1 81 9 402
2014 Provides services to public 28 34 25 6 2 2 4 66 8 48
2014 Does not provide services to public 37 38 13 6 4 1 1 76 10 402
2011 Provides services to public 39 34 13 6 5 0 3 75 12 91
2011 Does not provide services to public 40 39 11 6 3 0 1 79 9 521

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 55 8 7 2 0 0 84 9 46
2018 Does not provide services to public 39 43 10 4 3 0 0 82 7 435
2017 Provides services to public 40 45 9 4 2 0 0 85 5 58
2017 Does not provide services to public 39 43 9 7 2 0 0 82 9 402
2014 Provides services to public 40 46 8 4 2 0 0 86 6 48
2014 Does not provide services to public 35 40 13 9 3 0 0 74 12 402
2011 Provides services to public 42 42 8 2 5 0 0 85 7 91
2011 Does not provide services to public 43 39 11 4 2 0 0 82 7 521
2008 Provides services to public 43 40 9 6 3 0 0 83 9 103
2008 Does not provide services to public 41 38 11 8 2 0 0 79 10 440

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 38 22 7 7 0 0 64 14 46
2018 Does not provide services to public 26 41 15 10 5 1 0 68 16 433
2017 Provides services to public 18 48 13 17 3 0 0 67 20 58
2017 Does not provide services to public 27 41 13 13 6 0 0 68 20 402
2014 Provides services to public 24 32 18 20 6 0 0 56 26 48
2014 Does not provide services to public 22 42 17 14 6 0 0 63 20 402
2011 Provides services to public 19 36 21 21 3 0 0 55 24 91
2011 Does not provide services to public 26 41 16 10 6 0 0 67 17 520

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 41 24 6 2 0 0 68 8 46
2018 Does not provide services to public 27 45 16 9 3 0 0 72 12 436
2017 Provides services to public 28 46 15 7 2 0 2 76 9 58
2017 Does not provide services to public 27 43 15 10 5 0 0 71 14 402

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 47 13 2 0 0 0 85 2 46
2018 Does not provide services to public 46 41 8 4 1 0 0 87 5 433
2017 Provides services to public 46 34 15 3 2 0 0 80 5 58
2017 Does not provide services to public 41 40 10 6 4 0 0 81 9 400
2014 Provides services to public 34 43 18 4 2 0 0 77 6 48
2014 Does not provide services to public 35 43 14 6 1 1 0 79 7 402
2011 Provides services to public 42 41 10 3 3 0 1 83 6 91
2011 Does not provide services to public 41 43 8 5 2 1 0 85 7 521
2008 Provides services to public 49 32 9 8 3 0 0 81 11 103
2008 Does not provide services to public 44 36 13 4 3 0 0 80 7 441

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 50 22 5 7 0 0 66 12 46
2018 Does not provide services to public 33 41 16 8 3 0 0 74 10 433
2017 Provides services to public 34 38 10 11 7 0 0 72 18 58
2017 Does not provide services to public 32 38 14 10 5 1 0 70 15 401

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 53 4 0 0 0 0 96 0 46
2018 Does not provide services to public 52 38 6 2 1 0 0 90 3 432
2017 Provides services to public 59 30 8 0 2 0 0 90 2 58
2017 Does not provide services to public 50 39 9 2 1 0 0 88 3 402
2014 Provides services to public 68 22 6 2 2 0 0 90 4 48
2014 Does not provide services to public 57 31 9 2 1 0 0 88 3 402
2011 Provides services to public 63 32 3 0 2 0 0 95 2 91
2011 Does not provide services to public 61 31 5 1 1 0 0 92 2 521

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 49 15 7 4 0 0 74 11 46
2018 Does not provide services to public 33 42 16 7 3 0 0 74 10 432
2017 Provides services to public 25 51 11 13 0 0 0 76 13 57
2017 Does not provide services to public 32 44 12 7 5 0 1 76 11 402
2014 Provides services to public 27 34 25 12 2 0 0 61 14 48
2014 Does not provide services to public 25 47 13 9 6 0 0 72 15 402
2011 Provides services to public 38 41 10 4 6 0 0 79 11 91
2011 Does not provide services to public 36 43 9 6 4 0 0 80 11 521

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 50 14 5 0 0 2 80 5 46
2018 Does not provide services to public 35 38 13 9 4 0 0 73 13 431
2017 Provides services to public 34 42 10 11 3 0 0 75 15 58
2017 Does not provide services to public 38 34 12 11 5 0 0 73 16 402
2014 Provides services to public 39 28 17 14 2 0 0 67 16 48
2014 Does not provide services to public 29 43 13 9 5 0 0 72 15 402

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 56 14 5 6 0 0 74 11 46
2018 Does not provide services to public 31 41 15 10 2 1 0 73 12 432
2017 Provides services to public 26 48 10 14 2 0 0 74 16 58
2017 Does not provide services to public 34 38 13 9 4 1 0 73 14 401
2014 Provides services to public 34 30 18 14 4 0 0 64 18 48
2014 Does not provide services to public 29 43 16 9 3 0 0 72 12 402
2011 Provides services to public 26 51 13 7 2 0 0 77 10 91
2011 Does not provide services to public 36 41 13 6 3 1 0 78 9 521

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 45 10 9 0 0 0 81 9 45
2018 Does not provide services to public 47 40 9 4 1 0 0 87 4 434
2017 Provides services to public 48 36 7 5 3 2 0 85 8 58
2017 Does not provide services to public 44 41 10 3 1 0 0 85 5 402
2014 Provides services to public 48 35 12 2 2 0 0 84 4 48
2014 Does not provide services to public 45 36 12 5 2 0 0 81 7 402
2011 Provides services to public 52 39 3 2 3 0 0 91 5 91
2011 Does not provide services to public 50 39 8 3 1 0 0 88 4 521
2008 Provides services to public 42 43 9 4 2 0 0 86 6 104
2008 Does not provide services to public 46 43 5 5 0 0 0 89 6 441

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 31 10 16 6 0 0 68 22 46
2018 Does not provide services to public 27 34 21 11 6 1 0 62 17 434
2017 Provides services to public 33 36 12 13 5 2 0 70 18 58
2017 Does not provide services to public 29 36 16 13 6 0 0 64 20 401
2014 Provides services to public 29 45 16 6 4 0 0 74 10 48
2014 Does not provide services to public 26 40 19 10 5 0 0 66 15 402
2011 Provides services to public 15 43 22 17 3 0 0 58 20 91
2011 Does not provide services to public 23 34 22 12 8 0 1 58 20 521
2008 Provides services to public 10 28 30 21 12 0 0 38 33 104
2008 Does not provide services to public 18 33 25 13 11 0 0 51 24 441

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 22 33 20 3 4 5 26 38 46
2018 Does not provide services to public 9 31 39 14 5 1 1 19 41 435
2017 Provides services to public 5 20 53 18 5 0 0 23 25 57
2017 Does not provide services to public 11 27 39 15 5 0 2 20 39 399
2014 Provides services to public 21 27 34 13 2 0 2 15 50 48
2014 Does not provide services to public 11 35 34 14 6 0 1 20 46 401
2011 Provides services to public 9 31 38 18 4 0 0 22 40 91
2011 Does not provide services to public 10 29 34 17 7 0 3 25 40 517
2008 Provides services to public 20 38 27 11 3 1 1 14 59 104
2008 Does not provide services to public 12 33 33 14 5 0 2 20 47 441

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 18 35 18 10 2 8 31 31 46
2018 Does not provide services to public 6 17 34 26 12 3 3 40 24 432
2017 Provides services to public 5 15 43 25 12 0 0 37 20 57
2017 Does not provide services to public 8 20 33 20 13 3 4 35 30 398
2014 Provides services to public 24 25 29 13 2 0 7 16 53 47
2014 Does not provide services to public 15 24 33 16 8 2 3 25 40 402
2011 Provides services to public 3 19 43 18 8 4 4 28 24 90
2011 Does not provide services to public 6 17 30 25 16 2 3 43 25 516
2008 Provides services to public 11 37 27 16 6 3 1 23 49 104
2008 Does not provide services to public 13 31 26 17 9 2 2 27 46 441

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 23 30 11 2 4 4 14 54 46
2018 Does not provide services to public 23 34 25 11 3 2 3 14 59 434
2017 Provides services to public 20 37 25 10 5 4 0 15 59 58
2017 Does not provide services to public 24 32 26 8 6 1 3 14 59 401
2014 Provides services to public 39 22 19 13 2 0 4 16 65 48
2014 Does not provide services to public 32 28 25 9 4 1 2 13 62 402
2011 Provides services to public 24 35 28 6 3 1 2 10 61 91
2011 Does not provide services to public 16 27 31 14 9 1 2 24 44 518
2008 Provides services to public 27 33 23 11 4 1 1 16 61 105
2008 Does not provide services to public 20 31 29 12 5 1 2 17 53 441

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 20 25 41 4 0 4 47 27 46
2018 Does not provide services to public 9 27 34 23 5 1 2 29 37 431
2017 Provides services to public 3 18 32 33 13 2 0 46 21 58
2017 Does not provide services to public 10 24 33 19 11 0 3 31 34 400
2014 Provides services to public 6 27 34 22 9 2 0 32 33 47
2014 Does not provide services to public 9 24 39 19 6 1 2 26 34 402
2011 Provides services to public 14 24 32 22 6 1 1 29 38 91
2011 Does not provide services to public 7 25 34 23 9 1 2 32 33 518
2008 Provides services to public 16 35 30 10 8 0 1 18 52 105
2008 Does not provide services to public 12 31 34 15 5 1 2 21 44 441

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 27 18 25 2 0 0 27 56 46
2018 Does not provide services to public 15 30 28 14 7 2 3 22 48 433
2017 Provides services to public 18 23 32 18 10 0 0 28 40 58
2017 Does not provide services to public 15 31 23 15 10 1 5 26 49 399
2014 Provides services to public 32 28 23 10 4 0 2 15 61 48
2014 Does not provide services to public 19 34 27 10 5 1 4 16 56 401
2011 Provides services to public 17 40 24 15 1 1 2 17 59 91
2011 Does not provide services to public 18 27 27 15 7 1 4 24 48 517
2008 Provides services to public 24 44 16 10 4 0 2 15 69 105
2008 Does not provide services to public 21 26 27 15 7 0 3 23 49 441

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 17 29 34 4 2 4 41 28 45
2018 Does not provide services to public 8 12 32 28 12 4 5 44 22 430
2017 Provides services to public 5 31 21 28 8 3 3 39 39 58
2017 Does not provide services to public 5 13 27 26 20 2 7 51 19 400
2014 Provides services to public 8 14 27 25 10 8 8 42 26 48
2014 Does not provide services to public 4 12 27 31 19 1 7 54 18 401
2011 Provides services to public 6 15 30 24 18 3 4 45 23 91
2011 Does not provide services to public 3 12 26 29 21 4 6 55 17 517
2008 Provides services to public 14 28 18 24 10 4 3 36 45 105
2008 Does not provide services to public 11 18 28 25 11 2 5 39 31 440

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 35 28 8 5 6 2 13 56 46
2018 Does not provide services to public 13 30 34 15 4 2 2 21 44 435
2017 Provides services to public 12 24 36 16 8 2 2 25 38 58
2017 Does not provide services to public 15 25 38 12 6 1 3 19 41 401
2014 Provides services to public 25 27 30 7 6 0 6 13 54 48
2014 Does not provide services to public 15 27 36 12 6 1 3 19 43 401
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 39 17 10 2 8 6 67 14 46
2018 Does not provide services to public 25 40 15 10 3 5 2 71 14 432
2017 Provides services to public 13 39 12 13 5 11 6 64 22 58
2017 Does not provide services to public 29 35 13 7 6 4 6 71 14 402
2014 Provides services to public 29 32 14 10 11 2 2 64 21 48
2014 Does not provide services to public 29 33 16 8 6 4 5 67 15 402

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 34 15 4 4 0 0 77 8 46
2018 Does not provide services to public 47 36 7 6 3 1 0 83 9 434
2017 Provides services to public 33 40 17 6 3 0 2 73 10 58
2017 Does not provide services to public 48 35 8 4 3 1 1 84 7 402
2014 Provides services to public 48 27 8 6 9 2 0 77 15 48
2014 Does not provide services to public 46 33 10 7 3 1 0 80 10 402

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 28 22 14 10 18 4 41 31 46
2018 Does not provide services to public 14 25 19 13 6 20 3 51 25 432
2017 Provides services to public 2 22 14 16 5 38 3 40 36 58
2017 Does not provide services to public 12 19 22 10 7 22 8 45 24 402
2014 Provides services to public 5 26 13 15 13 21 8 43 38 48
2014 Does not provide services to public 11 24 17 15 7 20 5 47 30 401

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 42 8 2 0 0 0 90 2 46
2018 Does not provide services to public 50 38 7 4 1 0 0 88 6 434
2017 Provides services to public 44 38 13 5 0 0 0 82 5 58
2017 Does not provide services to public 51 37 7 4 1 0 0 88 5 402
2014 Provides services to public 43 39 12 4 2 0 0 81 7 48
2014 Does not provide services to public 48 40 8 3 1 0 0 88 4 402

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 47 10 3 2 0 0 85 5 46
2018 Does not provide services to public 42 42 10 4 1 1 0 85 5 434
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 53 9 9 2 0 0 81 11 44
2018 Does not provide services to public 43 36 11 6 3 0 1 80 9 433
2017 Provides services to public 30 43 20 5 2 2 0 73 6 58
2017 Does not provide services to public 41 39 11 6 3 1 0 81 8 401
2014 Provides services to public 40 33 16 5 4 0 0 74 10 48
2014 Does not provide services to public 35 43 10 8 3 1 0 79 11 402
2011 Provides services to public 34 38 11 13 5 0 0 71 18 91
2011 Does not provide services to public 38 36 14 7 5 1 0 74 12 521
2008 Provides services to public 29 34 16 15 5 1 0 63 20 105
2008 Does not provide services to public 29 35 15 13 7 0 0 64 20 440

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 42 12 4 2 2 0 82 6 44
2018 Does not provide services to public 51 33 10 4 1 1 1 86 5 432
2017 Provides services to public 36 44 10 3 0 6 0 86 3 58
2017 Does not provide services to public 49 35 8 3 2 1 1 87 5 402
2014 Provides services to public 47 26 20 2 2 0 2 75 4 48
2014 Does not provide services to public 44 37 10 3 3 3 0 83 6 402
2011 Provides services to public 36 35 14 9 3 2 0 73 13 91
2011 Does not provide services to public 46 32 13 5 3 1 0 79 8 521
2008 Provides services to public 24 34 21 14 4 3 0 60 19 105
2008 Does not provide services to public 38 32 16 6 5 2 1 72 12 441

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 47 7 6 6 0 0 82 11 44
2018 Does not provide services to public 49 33 12 5 1 0 1 82 6 431
2017 Provides services to public 34 46 12 6 2 0 0 80 8 58
2017 Does not provide services to public 46 39 7 4 2 1 1 87 6 402
2014 Provides services to public 40 27 15 12 6 0 0 67 18 48
2014 Does not provide services to public 40 41 10 5 3 1 0 82 8 401
2011 Provides services to public 37 37 14 10 2 0 0 73 12 91
2011 Does not provide services to public 42 38 11 5 4 0 0 80 9 521
2008 Provides services to public 27 30 22 18 3 0 0 57 21 105
2008 Does not provide services to public 37 35 12 10 6 0 0 71 17 440

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 26 16 0 2 0 0 83 2 44
2018 Does not provide services to public 60 25 10 3 2 0 0 85 5 432
2017 Provides services to public 38 39 12 5 5 2 0 78 10 58
2017 Does not provide services to public 58 29 6 3 2 2 1 89 5 402

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 44 14 2 2 0 0 82 4 44
2018 Does not provide services to public 54 28 11 4 3 1 0 82 7 433
2017 Provides services to public 38 38 13 6 5 0 0 76 10 58
2017 Does not provide services to public 54 28 9 4 3 0 1 83 7 402
2014 Provides services to public 49 27 16 6 2 0 0 76 8 48
2014 Does not provide services to public 46 34 11 6 3 0 0 81 8 402
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 23 8 8 0 25 48 22 12
2018 Does not provide services to public 28 31 18 4 3 4 12 70 9 145
2017 Provides services to public 33 26 34 0 0 0 6 63 0 15
2017 Does not provide services to public 21 33 21 7 3 3 11 63 12 137
2014 Provides services to public 20 25 18 0 0 0 36 72 0 11
2014 Does not provide services to public 18 44 15 8 3 2 11 71 12 123

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 24 27 11 11 0 0 51 22 46
2018 Does not provide services to public 27 36 19 11 2 6 0 66 14 437
2017 Provides services to public 28 31 20 7 6 9 0 64 14 58
2017 Does not provide services to public 23 35 19 11 5 6 0 63 17 402
2014 Provides services to public 22 32 24 14 4 4 0 56 19 48
2014 Does not provide services to public 24 42 17 7 4 6 0 70 11 402
2011 Provides services to public 14 34 28 11 3 8 1 53 16 91
2011 Does not provide services to public 25 34 17 10 5 8 0 65 16 521

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 26 23 20 11 0 0 45 31 46
2018 Does not provide services to public 23 34 23 14 5 1 0 57 20 435
2017 Provides services to public 21 23 33 10 11 2 0 45 22 58
2017 Does not provide services to public 19 34 23 14 8 4 0 54 22 402
2014 Provides services to public 11 39 24 13 7 6 0 54 21 48
2014 Does not provide services to public 19 42 21 12 4 3 0 62 16 402
2011 Provides services to public 19 33 26 13 8 1 0 52 21 91
2011 Does not provide services to public 24 38 20 10 6 2 0 64 16 521
2008 Provides services to public 20 30 22 17 8 4 0 51 26 105
2008 Does not provide services to public 17 41 22 10 8 2 0 59 18 441

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 30 22 22 11 2 0 43 34 45
2018 Does not provide services to public 17 31 25 15 6 5 0 51 23 431
2017 Provides services to public 12 25 33 15 8 7 0 39 25 58
2017 Does not provide services to public 10 31 29 15 9 6 1 44 25 402
2014 Provides services to public 6 34 36 16 4 4 0 42 21 48
2014 Does not provide services to public 13 36 25 15 5 6 0 52 21 402
2011 Provides services to public 11 32 32 17 5 2 0 44 23 91
2011 Does not provide services to public 12 39 19 16 7 6 0 54 25 521
2008 Provides services to public 4 35 26 14 13 8 0 42 30 105
2008 Does not provide services to public 8 33 25 20 7 7 0 44 29 440

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 29 36 10 11 2 0 42 21 46
2018 Does not provide services to public 17 37 24 16 3 3 0 56 19 437
2017 Provides services to public 12 49 24 11 3 2 0 61 15 57
2017 Does not provide services to public 16 42 18 13 7 4 0 60 21 401
2014 Provides services to public 13 24 41 13 4 4 0 39 18 48
2014 Does not provide services to public 18 40 22 13 5 2 0 59 18 402
2011 Provides services to public 14 42 20 18 6 0 0 56 24 91
2011 Does not provide services to public 14 43 19 15 7 2 0 58 22 519
2008 Provides services to public 13 38 26 17 5 1 0 52 22 105
2008 Does not provide services to public 16 39 22 12 9 2 0 56 21 441
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 39 21 17 5 2 0 56 23 46
2018 Does not provide services to public 22 43 19 10 5 1 0 65 16 433
2017 Provides services to public 18 55 8 12 5 2 0 75 17 58
2017 Does not provide services to public 22 41 16 12 7 1 0 64 19 400
2014 Provides services to public 17 41 26 12 0 4 0 60 13 48
2014 Does not provide services to public 26 45 16 9 4 0 1 71 13 402
2011 Provides services to public 17 34 26 19 4 0 0 51 23 91
2011 Does not provide services to public 21 42 14 16 6 1 0 64 22 520

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 65 10 5 2 0 0 83 7 46
2018 Does not provide services to public 31 40 14 9 3 2 1 73 12 435
2017 Provides services to public 32 51 12 5 0 0 0 83 5 58
2017 Does not provide services to public 33 41 13 8 3 2 0 76 11 401
2014 Provides services to public 32 44 12 7 4 0 0 76 12 48
2014 Does not provide services to public 39 44 9 5 2 1 0 84 7 402
2011 Provides services to public 34 44 10 7 2 1 1 80 9 91
2011 Does not provide services to public 39 35 10 8 3 4 1 78 11 520
2008 Provides services to public 21 43 11 15 4 3 3 68 20 105
2008 Does not provide services to public 26 35 15 12 8 4 1 64 21 441

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 42 21 5 4 0 0 70 10 45
2018 Does not provide services to public 29 44 19 5 2 0 0 74 7 433

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 35 32 9 6 10 2 47 16 46
2018 Does not provide services to public 15 25 22 15 9 11 2 47 28 435
2017 Provides services to public 8 26 22 16 3 19 5 46 26 58
2017 Does not provide services to public 17 23 18 16 12 9 4 46 33 400
2014 Provides services to public 19 21 15 16 12 14 2 49 33 48
2014 Does not provide services to public 15 28 19 15 11 9 2 48 30 402
2011 Provides services to public 6 28 19 20 10 11 6 41 36 91
2011 Does not provide services to public 14 25 20 13 9 17 3 48 27 521

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 45 18 9 9 2 0 64 18 46
2018 Does not provide services to public 21 40 19 13 5 2 0 62 18 433
2017 Provides services to public 34 33 17 3 10 2 1 70 13 58
2017 Does not provide services to public 26 41 14 10 6 2 1 69 17 400
2014 Provides services to public 23 28 28 10 8 2 0 53 18 48
2014 Does not provide services to public 24 40 16 10 7 2 1 66 17 402
2011 Provides services to public 30 32 16 16 6 0 0 62 22 91
2011 Does not provide services to public 31 38 12 11 6 1 0 70 18 521
2008 Provides services to public 15 40 13 16 13 2 0 56 30 105
2008 Does not provide services to public 23 33 18 15 9 1 1 58 24 441

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 25 25 16 24 0 0 35 39 46
2018 Does not provide services to public 12 22 20 24 17 3 2 35 43 430
2017 Provides services to public 18 17 19 22 18 2 6 37 43 58
2017 Does not provide services to public 11 19 17 24 21 2 5 33 49 400
2014 Provides services to public 13 8 22 14 41 0 2 22 56 48
2014 Does not provide services to public 7 20 16 26 25 2 4 28 54 402
2011 Provides services to public 7 24 19 18 30 1 1 32 49 91
2011 Does not provide services to public 12 22 18 20 21 2 5 36 45 521
2008 Provides services to public 11 21 18 21 26 0 3 33 49 104
2008 Does not provide services to public 11 24 14 24 22 1 4 38 47 441

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 47 30 11 3 0 0 56 15 46
2018 Does not provide services to public 19 39 25 9 3 4 0 60 13 434
2017 Provides services to public 20 45 20 8 2 5 0 69 11 58
2017 Does not provide services to public 18 41 22 9 6 3 1 61 16 401

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 43 12 0 0 4 0 88 0 45
2018 Does not provide services to public 43 42 10 2 2 1 0 86 4 433
2017 Provides services to public 30 54 11 2 0 2 2 86 2 58
2017 Does not provide services to public 43 41 8 2 2 3 0 87 4 401
2014 Provides services to public 42 33 18 0 2 4 0 79 2 48
2014 Does not provide services to public 44 38 12 3 1 3 0 84 4 402

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 51 9 0 0 8 0 90 0 45
2018 Does not provide services to public 41 44 8 3 3 1 0 86 6 435
2017 Provides services to public 30 51 16 2 0 2 0 82 2 58
2017 Does not provide services to public 42 40 12 3 3 1 0 83 5 402
2014 Provides services to public 45 39 12 2 2 0 0 84 4 48
2014 Does not provide services to public 42 40 9 4 2 2 0 84 6 402
2011 Provides services to public 43 35 7 8 1 4 1 83 10 91
2011 Does not provide services to public 38 44 11 2 3 2 0 84 5 521

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 40 13 7 0 0 0 80 7 45
2018 Does not provide services to public 49 43 5 2 1 0 0 92 3 434
2017 Provides services to public 49 40 3 3 5 0 0 89 8 58
2017 Does not provide services to public 48 39 9 3 2 0 0 87 5 402
2014 Provides services to public 45 34 14 6 2 0 0 78 8 48
2014 Does not provide services to public 51 37 7 2 2 0 0 88 5 400
2011 Provides services to public 40 46 5 4 5 0 0 86 9 91
2011 Does not provide services to public 47 41 7 3 2 0 0 88 5 520
2008 Provides services to public 32 37 20 7 4 0 0 70 10 105
2008 Does not provide services to public 32 48 11 6 3 0 0 81 9 441

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 39 14 5 9 0 0 71 14 45
2018 Does not provide services to public 40 36 16 7 1 0 0 76 8 432
2017 Provides services to public 31 39 15 6 8 1 0 70 15 58
2017 Does not provide services to public 41 32 18 6 3 0 0 73 9 401
2014 Provides services to public 32 40 16 8 4 0 0 72 12 48
2014 Does not provide services to public 38 38 14 7 4 0 0 75 10 402
2011 Provides services to public 35 39 12 9 5 0 0 74 14 91
2011 Does not provide services to public 43 37 13 4 3 0 0 80 8 521

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 43 17 8 4 0 0 71 13 45
2018 Does not provide services to public 39 38 15 6 3 0 0 77 8 433
2017 Provides services to public 33 36 17 6 7 2 0 70 13 58
2017 Does not provide services to public 36 38 17 7 3 0 0 73 10 402
2014 Provides services to public 30 39 22 8 2 0 0 69 9 48
2014 Does not provide services to public 34 41 13 8 3 0 0 76 11 402
2011 Provides services to public 32 39 12 10 7 0 0 71 17 91
2011 Does not provide services to public 40 41 11 5 3 0 0 81 8 521
2008 Provides services to public 27 37 23 10 3 0 0 64 13 105
2008 Does not provide services to public 29 44 16 9 2 0 0 73 11 441

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 28 27 4 9 2 0 59 13 45
2018 Does not provide services to public 44 24 18 8 3 2 0 70 12 435
2017 Provides services to public 43 26 6 4 14 1 6 74 20 58
2017 Does not provide services to public 40 27 18 7 4 2 1 70 11 402
2014 Provides services to public 35 29 16 10 4 6 0 68 15 48
2014 Does not provide services to public 41 29 14 9 3 3 0 73 13 402
2011 Provides services to public 43 26 12 8 4 5 2 74 13 91
2011 Does not provide services to public 46 24 12 8 5 5 0 74 14 521
2008 Provides services to public 34 27 14 11 8 5 1 65 20 105
2008 Does not provide services to public 34 30 17 10 6 2 0 66 17 441
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 20 46 34 46
2018 Does not provide services to public 22 48 30 436
2017 Provides services to public 12 59 29 58
2017 Does not provide services to public 25 47 28 399
2014 Provides services to public 10 50 41 48
2014 Does not provide services to public 18 48 35 402
2011 Provides services to public 21 54 24 91
2011 Does not provide services to public 22 55 23 521

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 36 26 27 0 0 11 10
2018 Does not provide services to public 16 34 35 7 5 2 98
2017 Does not provide services to public 15 29 32 12 8 4 94
2014 Does not provide services to public 16 31 32 15 9999 6 69
2011 Provides services to public 20 22 36 5 9999 18 18
2011 Does not provide services to public 18 25 34 10 9999 13 111
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 46
2018 Does not provide services to public 12 88 436

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 19 21 4 2 39 4 53 10 45
2018 Does not provide services to public 15 16 20 6 5 34 4 51 17 434
2017 Provides services to public 11 22 13 7 2 35 10 60 16 58
2017 Does not provide services to public 14 16 13 6 6 36 10 55 22 401
2014 Provides services to public 18 12 20 11 6 29 4 44 26 48
2014 Does not provide services to public 15 19 16 8 4 31 6 54 20 401

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 47 11 7 0 10 0 80 8 46
2018 Does not provide services to public 31 36 15 7 2 8 1 74 10 433
2017 Provides services to public 27 42 15 5 0 10 2 77 6 58
2017 Does not provide services to public 28 39 15 6 3 9 0 74 9 401
2014 Provides services to public 31 35 15 8 2 8 0 73 10 48
2014 Does not provide services to public 34 41 12 4 3 5 0 79 8 401
2011 Provides services to public 32 38 7 7 3 12 1 80 12 91
2011 Does not provide services to public 30 40 12 6 3 9 0 78 9 520
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 12 11 4 0 48 4 69 8 46
2018 Does not provide services to public 16 17 17 2 2 40 4 60 8 437
2017 Provides services to public 18 17 12 0 2 44 6 71 4 57
2017 Does not provide services to public 15 14 17 3 2 40 8 57 10 402
2014 Provides services to public 14 15 20 2 2 37 10 54 8 48
2014 Does not provide services to public 15 16 14 2 2 44 7 64 8 401

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 38 21 4 0 10 0 72 5 46
2018 Does not provide services to public 32 36 16 3 2 10 1 77 6 435
2017 Provides services to public 32 40 15 0 2 11 0 81 2 58
2017 Does not provide services to public 34 36 13 2 2 12 2 80 5 401
2014 Provides services to public 28 34 14 2 0 20 2 80 2 48
2014 Does not provide services to public 30 35 14 3 1 15 2 78 5 401
2011 Provides services to public 30 46 11 3 0 10 0 85 3 91
2011 Does not provide services to public 36 39 12 3 3 8 0 81 6 520
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 21 22 7 13 2 2 56 21 46
2018 Does not provide services to public 44 30 13 6 4 0 2 76 10 436
2017 Provides services to public 37 32 16 8 5 0 1 70 13 58
2017 Does not provide services to public 48 24 12 7 4 1 3 75 12 399

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 30 20 9 17 0 0 53 27 46
2018 Does not provide services to public 10 26 32 17 14 0 1 36 31 435
2017 Provides services to public 7 25 30 15 22 0 2 32 38 58
2017 Does not provide services to public 12 25 26 21 14 0 2 39 35 400

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 35 24 14 2 0 2 59 17 44
2018 Does not provide services to public 16 28 31 14 9 0 1 45 24 434
2017 Provides services to public 24 32 20 12 11 0 2 56 23 58
2017 Does not provide services to public 16 25 27 20 9 0 2 42 30 398

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 28 22 6 28 2 0 43 35 46
2018 Does not provide services to public 13 25 28 18 12 1 2 40 31 432
2017 Provides services to public 12 25 27 15 18 2 2 39 34 57
2017 Does not provide services to public 15 20 28 21 13 0 3 36 35 402

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 37 13 11 2 0 4 73 14 46
2018 Does not provide services to public 33 28 20 9 5 0 4 64 15 435
2017 Provides services to public 29 39 6 10 11 0 5 72 22 58
2017 Does not provide services to public 30 31 21 8 4 0 6 65 13 401

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 39 27 6 9 0 0 58 15 45
2018 Does not provide services to public 25 34 20 12 7 0 1 60 20 433
2017 Provides services to public 24 31 30 6 9 0 0 54 15 58
2017 Does not provide services to public 27 31 28 10 4 0 1 58 14 400

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 37 22 16 0 2 0 61 17 46
2018 Does not provide services to public 23 34 24 12 4 1 1 59 17 432
2017 Provides services to public 16 49 25 5 5 0 0 65 10 58
2017 Does not provide services to public 24 29 25 15 5 1 1 54 20 399

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 22 33 12 7 0 4 46 20 46
2018 Does not provide services to public 17 32 30 15 5 0 1 49 20 431
2017 Provides services to public 12 46 19 15 7 0 2 59 22 58
2017 Does not provide services to public 16 32 23 17 10 0 1 49 28 401

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 39 20 9 9 0 0 63 17 45
2018 Does not provide services to public 22 35 24 11 6 0 1 58 17 430
2017 Provides services to public 19 36 20 18 5 0 2 56 24 58
2017 Does not provide services to public 22 32 26 11 7 0 1 55 19 401

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 39 19 5 0 2 0 75 5 46
2018 Does not provide services to public 26 32 23 11 6 0 1 59 17 427
2017 Provides services to public 30 30 15 15 7 2 2 62 22 58
2017 Does not provide services to public 26 31 22 11 6 1 3 59 17 401

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 28 6 8 5 2 0 81 13 45
2018 Does not provide services to public 67 22 6 2 2 0 2 90 4 427
2017 Provides services to public 64 25 3 5 3 0 0 89 8 58
2017 Does not provide services to public 68 20 8 1 1 0 1 89 3 401

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 78 9 5 0 0 2 5 94 0 46
2018 Does not provide services to public 79 11 3 1 0 0 4 95 2 431

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 81 4 8 4 0 0 4 88 4 45
2018 Does not provide services to public 73 11 6 2 4 0 4 88 6 430
2017 Provides services to public 81 7 3 5 3 0 0 88 9 58
2017 Does not provide services to public 71 13 6 3 4 1 4 88 6 400

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 22 5 2 2 0 2 90 5 46
2018 Does not provide services to public 58 24 10 4 2 0 1 84 6 432
2017 Provides services to public 52 23 14 7 3 0 1 76 10 58
2017 Does not provide services to public 56 26 10 4 2 0 3 84 6 400

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 21 6 6 4 0 2 84 9 46
2018 Does not provide services to public 64 15 9 6 4 0 2 81 10 430
2017 Provides services to public 62 21 3 3 7 2 2 86 10 57
2017 Does not provide services to public 62 16 8 6 4 0 3 81 11 402

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 16 0 0 2 0 29 97 3 46
2018 Does not provide services to public 55 13 5 3 0 0 24 90 4 433
2017 Provides services to public 52 14 7 0 0 2 25 91 0 58
2017 Does not provide services to public 58 11 5 2 0 0 23 90 3 400

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 15 11 0 0 0 11 87 0 45
2018 Does not provide services to public 72 14 4 1 1 0 7 93 2 432
2017 Provides services to public 70 14 3 3 0 2 8 93 3 58
2017 Does not provide services to public 71 14 5 3 0 0 7 91 4 399

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 75 6 3 5 6 0 4 85 12 46
2018 Does not provide services to public 75 11 4 2 2 0 5 91 4 434
2017 Provides services to public 71 8 8 0 13 0 0 79 13 58
2017 Does not provide services to public 72 11 6 4 2 0 4 88 7 402

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 25 6 9 2 0 2 83 11 46
2018 Does not provide services to public 56 27 10 4 2 0 2 84 5 433
2017 Provides services to public 59 22 15 3 2 0 0 81 5 58
2017 Does not provide services to public 53 27 12 3 1 0 3 83 5 401

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 38 39 10 8 0 0 43 18 46
2018 Does not provide services to public 11 28 41 16 4 0 0 40 20 435
2017 Provides services to public 13 18 43 21 5 0 0 31 26 58
2017 Does not provide services to public 9 26 40 18 6 0 0 35 25 402

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 12 51 21 12 0 0 33 16 46
2018 Does not provide services to public 6 18 41 28 7 0 0 35 24 433
2017 Provides services to public 2 26 27 27 17 0 2 45 28 58
2017 Does not provide services to public 5 19 41 21 13 0 1 34 24 402

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 56 21 2 2 4 0 75 4 46
2018 Does not provide services to public 34 47 11 5 1 3 0 82 6 435
2017 Provides services to public 18 59 12 6 2 3 0 80 8 58
2017 Does not provide services to public 30 44 14 6 1 3 1 78 8 401

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 38 20 15 4 0 0 62 18 46
2018 Does not provide services to public 23 41 20 10 3 2 0 66 14 435
2017 Provides services to public 7 51 16 18 6 2 0 59 25 58
2017 Does not provide services to public 21 39 20 14 5 1 0 60 20 401
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 21 19 4 6 4 0 48 52 46
2018 Does not provide services to public 47 26 15 5 3 4 0 49 51 436
2017 Provides services to public 54 16 11 3 5 9 1 60 40 58
2017 Does not provide services to public 53 21 10 4 3 8 1 58 42 402

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 23
2018 Does not provide services to public 11 214
2017 Provides services to public 5 21
2017 Does not provide services to public 20 151

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 23
2018 Does not provide services to public 19 214
2017 Provides services to public 28 21
2017 Does not provide services to public 22 151

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 23
2018 Does not provide services to public 19 214
2017 Provides services to public 0 21
2017 Does not provide services to public 14 151

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 23
2018 Does not provide services to public 49 214
2017 Provides services to public 56 21
2017 Does not provide services to public 48 151

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 23
2018 Does not provide services to public 7 214
2017 Provides services to public 0 21
2017 Does not provide services to public 5 151

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 23
2018 Does not provide services to public 37 214

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 23
2018 Does not provide services to public 19 214
2017 Provides services to public 41 21
2017 Does not provide services to public 38 151

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 18 44 4 5 10 19 20
2018 Does not provide services to public 14 58 14 5 1 7 200
2017 Provides services to public 19 57 14 0 0 10 21
2017 Does not provide services to public 17 53 15 8 4 3 152

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 28 72 22
2018 Does not provide services to public 43 57 212

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 38 11 7 10 0 4 71 18 23
2018 Does not provide services to public 32 37 15 3 5 0 8 75 9 212
2017 Provides services to public 18 22 19 10 14 0 17 49 28 22
2017 Does not provide services to public 33 24 16 10 2 0 15 67 14 155

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 23 9 7 18 0 35 48 39 23
2018 Does not provide services to public 18 12 15 7 14 7 27 45 32 212
2017 Provides services to public 14 10 17 0 24 0 36 36 37 22
2017 Does not provide services to public 13 9 14 7 13 6 37 39 36 155

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 12 5 6 6 2 4 82 12 46
2018 Does not provide services to public 63 9 6 5 4 1 12 82 11 435
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