2018 Public Service Employee Survey Results for Atlantic Canada Opportunities Agency by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 43 7 10 2 0 0 80 13 220
2018 Does not provide services to public 41 40 8 7 3 0 0 82 11 232
2017 Provides services to public 38 41 8 10 3 0 0 80 13 226
2017 Does not provide services to public 41 39 7 10 2 0 0 80 12 251
2014 Provides services to public 36 43 8 11 2 0 0 79 13 231
2014 Does not provide services to public 42 37 8 9 3 0 1 79 13 263
2011 Provides services to public 51 33 7 5 3 0 0 85 8 272
2011 Does not provide services to public 47 36 9 6 2 0 1 84 8 331
2008 Provides services to public 48 34 8 8 2 0 0 82 10 283
2008 Does not provide services to public 44 37 10 7 2 0 1 81 9 338

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 37 6 1 1 0 0 92 2 221
2018 Does not provide services to public 53 36 4 6 2 0 0 89 7 231
2017 Provides services to public 56 36 3 3 1 0 0 93 5 227
2017 Does not provide services to public 55 28 8 5 4 0 0 83 9 251
2014 Provides services to public 52 35 6 6 2 0 0 86 7 231
2014 Does not provide services to public 51 30 7 7 4 0 0 82 11 263
2011 Provides services to public 59 29 7 3 1 0 0 89 5 272
2011 Does not provide services to public 58 25 9 5 3 0 0 83 8 336
2008 Provides services to public 52 38 5 3 2 0 0 90 5 283
2008 Does not provide services to public 46 38 8 7 2 0 0 83 9 338

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 33 3 2 2 0 0 92 4 216
2018 Does not provide services to public 61 33 2 2 2 0 0 95 3 229
2017 Provides services to public 63 32 1 3 1 0 0 95 4 227
2017 Does not provide services to public 63 24 6 5 2 0 0 87 8 251
2014 Provides services to public 59 34 3 3 2 0 0 92 4 231
2014 Does not provide services to public 58 30 4 4 3 0 0 88 8 263
2011 Provides services to public 61 33 4 1 1 0 0 94 2 272
2011 Does not provide services to public 57 34 5 2 2 0 0 91 4 334
2008 Provides services to public 59 33 3 4 2 0 0 92 5 283
2008 Does not provide services to public 54 35 4 6 3 0 0 88 8 338

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 31 4 2 1 0 0 93 3 220
2018 Does not provide services to public 69 24 3 3 1 0 0 93 4 232
2017 Provides services to public 64 25 4 3 4 0 0 89 7 226
2017 Does not provide services to public 62 29 4 3 1 1 0 92 4 251
2014 Provides services to public 51 33 7 5 3 0 0 84 9 231
2014 Does not provide services to public 55 26 8 7 3 1 0 82 10 263
2011 Provides services to public 55 33 7 5 1 0 0 87 6 271
2011 Does not provide services to public 52 35 6 5 2 0 0 87 7 334

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 39 4 3 2 0 0 91 5 219
2018 Does not provide services to public 48 33 6 7 5 0 0 82 12 229
2017 Provides services to public 49 41 4 5 1 0 0 90 6 225
2017 Does not provide services to public 44 36 7 6 7 0 0 80 13 250
2014 Provides services to public 43 39 8 7 3 0 0 82 10 231
2014 Does not provide services to public 38 38 11 9 4 0 0 77 13 263
2011 Provides services to public 52 36 6 4 2 0 0 88 6 269
2011 Does not provide services to public 46 38 8 5 3 0 0 84 8 334
2008 Provides services to public 49 37 7 4 2 0 0 86 7 281
2008 Does not provide services to public 45 34 10 8 3 0 0 79 11 336

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 41 12 7 6 0 0 75 13 221
2018 Does not provide services to public 45 31 10 8 6 0 0 76 14 232
2017 Provides services to public 36 32 15 9 8 0 0 68 17 225
2017 Does not provide services to public 42 29 11 12 5 0 0 72 17 251
2014 Provides services to public 26 36 17 12 8 0 0 62 20 231
2014 Does not provide services to public 36 35 10 12 6 0 0 71 18 263
2011 Provides services to public 30 38 13 13 6 0 0 68 19 271
2011 Does not provide services to public 37 35 11 11 7 0 0 72 18 334

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 45 9 6 4 0 0 82 9 221
2018 Does not provide services to public 43 39 8 6 4 0 0 82 9 231
2017 Provides services to public 37 43 7 11 3 0 0 80 13 226
2017 Does not provide services to public 45 34 9 7 5 0 0 79 12 251

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 34 2 3 1 0 0 94 4 221
2018 Does not provide services to public 57 33 7 2 1 0 0 90 3 231
2017 Provides services to public 53 36 6 2 2 0 0 90 5 224
2017 Does not provide services to public 54 34 6 3 3 0 0 88 6 251
2014 Provides services to public 52 33 10 3 1 0 0 86 4 231
2014 Does not provide services to public 50 37 7 4 1 0 0 87 6 263
2011 Provides services to public 53 40 3 3 1 0 0 93 4 271
2011 Does not provide services to public 48 37 10 4 1 0 0 86 5 333
2008 Provides services to public 59 35 3 2 1 0 0 94 3 283
2008 Does not provide services to public 57 30 7 4 3 0 0 87 6 338

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 41 9 5 4 0 0 81 10 218
2018 Does not provide services to public 46 32 8 8 6 0 0 77 15 231
2017 Provides services to public 38 40 10 7 4 0 0 79 11 226
2017 Does not provide services to public 43 31 9 10 7 0 0 74 17 250

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 28 3 1 1 0 0 95 2 217
2018 Does not provide services to public 66 24 7 4 0 0 0 90 4 228
2017 Provides services to public 69 28 1 1 0 0 0 97 1 225
2017 Does not provide services to public 62 24 8 4 1 0 0 87 6 250
2014 Provides services to public 71 20 7 2 0 0 0 91 3 231
2014 Does not provide services to public 69 24 6 1 0 0 0 93 1 263
2011 Provides services to public 71 24 4 1 0 0 0 95 1 272
2011 Does not provide services to public 67 27 4 1 1 0 0 94 2 335

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 42 10 6 4 0 0 80 11 220
2018 Does not provide services to public 47 32 9 7 5 1 0 79 12 231
2017 Provides services to public 41 39 8 8 4 0 0 80 12 225
2017 Does not provide services to public 47 33 9 5 6 0 0 80 11 250
2014 Provides services to public 30 43 12 11 4 0 0 73 15 231
2014 Does not provide services to public 40 39 9 9 3 0 0 79 12 263
2011 Provides services to public 37 43 6 11 3 0 0 80 14 270
2011 Does not provide services to public 44 37 8 8 2 0 0 81 11 333

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 34 9 5 3 0 1 82 8 219
2018 Does not provide services to public 50 33 9 5 4 0 0 83 9 225
2017 Provides services to public 47 33 9 8 3 0 0 80 11 225
2017 Does not provide services to public 47 33 12 4 4 0 0 80 8 251
2014 Provides services to public 39 35 13 11 3 0 0 73 14 231
2014 Does not provide services to public 46 32 12 7 4 0 0 78 10 263

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 40 7 4 4 0 0 85 8 221
2018 Does not provide services to public 49 34 7 6 3 0 0 84 9 232
2017 Provides services to public 47 36 7 7 3 0 0 83 10 225
2017 Does not provide services to public 48 35 8 7 2 0 0 83 9 251
2014 Provides services to public 39 35 14 9 3 0 0 74 12 231
2014 Does not provide services to public 46 31 11 9 2 0 0 78 11 263
2011 Provides services to public 52 37 6 4 0 0 0 89 5 272
2011 Does not provide services to public 50 36 8 3 1 1 0 88 4 331

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 33 6 1 2 0 0 91 3 219
2018 Does not provide services to public 58 27 7 6 2 0 0 85 9 232
2017 Provides services to public 55 39 3 3 0 0 0 94 4 224
2017 Does not provide services to public 53 31 8 5 4 0 0 84 8 250
2014 Provides services to public 50 34 10 4 1 0 0 84 6 231
2014 Does not provide services to public 53 27 12 7 2 0 0 79 9 263
2011 Provides services to public 59 34 4 3 1 0 0 93 4 271
2011 Does not provide services to public 52 37 6 2 3 0 0 90 5 335
2008 Provides services to public 58 36 4 2 1 0 0 93 3 283
2008 Does not provide services to public 50 38 5 5 2 0 0 88 7 337

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 37 14 6 3 0 0 77 9 221
2018 Does not provide services to public 45 36 12 5 3 0 0 81 7 231
2017 Provides services to public 31 44 17 6 1 0 0 75 8 227
2017 Does not provide services to public 48 34 9 5 3 0 0 82 9 250
2014 Provides services to public 33 38 18 8 3 0 0 70 11 231
2014 Does not provide services to public 36 39 14 7 4 0 0 75 11 263
2011 Provides services to public 33 41 20 4 1 0 0 74 6 271
2011 Does not provide services to public 42 32 19 6 1 0 0 73 7 333
2008 Provides services to public 35 39 16 6 4 0 1 74 10 283
2008 Does not provide services to public 31 38 23 4 4 0 0 69 8 338

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 22 40 24 7 0 0 31 29 218
2018 Does not provide services to public 7 21 40 22 10 1 0 32 28 230
2017 Provides services to public 9 21 42 19 8 0 1 28 29 227
2017 Does not provide services to public 10 20 38 19 10 2 2 30 31 249
2014 Provides services to public 6 24 40 20 10 0 1 30 30 231
2014 Does not provide services to public 5 19 37 26 10 1 3 37 24 262
2011 Provides services to public 5 21 37 24 10 0 3 35 27 271
2011 Does not provide services to public 4 22 36 22 13 1 2 36 27 335
2008 Provides services to public 7 17 37 25 11 1 2 37 25 283
2008 Does not provide services to public 6 19 41 22 11 1 1 33 26 338

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 11 32 34 16 1 0 50 17 219
2018 Does not provide services to public 4 19 23 26 24 2 1 52 24 229
2017 Provides services to public 8 10 27 30 25 0 0 55 18 222
2017 Does not provide services to public 6 11 30 29 21 1 3 52 17 250
2014 Provides services to public 8 20 30 28 11 1 1 41 29 231
2014 Does not provide services to public 7 10 27 32 19 1 3 54 18 262
2011 Provides services to public 6 12 31 26 21 1 3 49 18 269
2011 Does not provide services to public 4 11 27 29 26 2 1 56 16 333
2008 Provides services to public 7 12 22 37 19 1 2 58 19 283
2008 Does not provide services to public 4 9 25 35 23 1 3 60 14 337

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 31 35 13 5 0 0 19 46 219
2018 Does not provide services to public 9 20 35 22 13 1 1 35 29 230
2017 Provides services to public 28 28 27 9 7 0 1 15 57 227
2017 Does not provide services to public 15 25 34 15 9 1 1 25 41 248
2014 Provides services to public 18 27 35 10 8 0 2 18 46 230
2014 Does not provide services to public 14 21 33 19 9 1 3 29 37 262
2011 Provides services to public 13 20 39 15 9 0 3 25 35 270
2011 Does not provide services to public 9 20 37 19 14 0 2 33 30 332
2008 Provides services to public 14 20 34 21 9 0 2 31 35 283
2008 Does not provide services to public 9 23 31 23 11 0 3 35 33 338

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 1 14 34 35 16 0 0 51 15 218
2018 Does not provide services to public 5 11 34 36 13 0 0 49 16 230
2017 Provides services to public 8 10 39 30 12 1 0 43 18 227
2017 Does not provide services to public 6 15 34 30 12 0 2 44 22 250
2014 Provides services to public 5 12 39 31 12 0 1 44 17 229
2014 Does not provide services to public 5 11 44 26 12 1 1 38 16 261
2011 Provides services to public 7 11 31 33 15 0 2 49 19 270
2011 Does not provide services to public 4 14 41 27 12 0 2 39 19 333
2008 Provides services to public 6 13 34 29 16 0 2 45 20 283
2008 Does not provide services to public 4 15 35 30 13 0 2 44 20 336

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 21 35 23 9 0 0 33 32 219
2018 Does not provide services to public 12 21 28 22 15 2 0 38 33 230
2017 Provides services to public 13 22 35 19 9 1 0 29 36 227
2017 Does not provide services to public 12 21 28 23 11 2 3 36 35 249
2014 Provides services to public 18 28 34 14 5 0 2 19 46 231
2014 Does not provide services to public 17 26 28 16 10 2 2 27 44 261
2011 Provides services to public 10 22 34 21 12 0 2 33 32 269
2011 Does not provide services to public 12 21 29 20 14 1 3 36 34 333
2008 Provides services to public 8 14 34 25 16 1 2 42 23 283
2008 Does not provide services to public 9 19 28 28 13 0 2 42 29 337

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 11 31 36 19 0 0 55 14 215
2018 Does not provide services to public 7 20 23 28 19 1 2 48 29 230
2017 Provides services to public 5 13 27 32 21 1 1 55 18 225
2017 Does not provide services to public 6 8 28 30 20 3 5 55 15 250
2014 Provides services to public 6 13 27 29 22 1 3 52 20 231
2014 Does not provide services to public 5 13 25 31 21 2 3 55 19 262
2011 Provides services to public 5 10 27 32 23 0 3 57 16 268
2011 Does not provide services to public 3 6 25 35 25 1 5 64 10 333
2008 Provides services to public 7 14 24 28 22 1 3 53 23 283
2008 Does not provide services to public 6 14 26 30 20 0 4 52 21 336

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 25 41 15 9 0 0 24 35 219
2018 Does not provide services to public 8 18 38 21 13 1 0 34 27 230
2017 Provides services to public 20 23 31 18 7 1 1 25 44 225
2017 Does not provide services to public 11 19 34 23 8 1 3 33 31 249
2014 Provides services to public 18 26 33 13 7 2 2 21 46 231
2014 Does not provide services to public 12 17 35 21 12 1 2 34 30 262
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 34 18 8 7 3 3 66 15 220
2018 Does not provide services to public 31 32 13 11 3 7 3 70 16 230
2017 Provides services to public 35 30 17 7 6 4 1 69 14 227
2017 Does not provide services to public 35 31 12 8 5 7 3 72 14 251
2014 Provides services to public 36 29 17 8 7 0 3 67 15 231
2014 Does not provide services to public 39 27 12 10 4 4 5 72 15 263

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 28 9 5 7 0 0 79 12 220
2018 Does not provide services to public 53 29 5 7 5 0 0 82 12 229
2017 Provides services to public 49 32 6 7 6 0 0 81 13 227
2017 Does not provide services to public 53 29 5 6 6 0 0 83 12 250
2014 Provides services to public 50 26 9 7 7 0 0 77 14 231
2014 Does not provide services to public 50 27 6 10 4 1 1 79 14 263

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 27 14 19 10 10 3 50 34 220
2018 Does not provide services to public 20 30 15 11 7 14 3 60 22 231
2017 Provides services to public 16 20 18 18 12 12 3 43 36 227
2017 Does not provide services to public 21 26 12 11 8 19 4 61 24 250
2014 Provides services to public 14 25 17 17 14 11 3 45 35 231
2014 Does not provide services to public 20 24 14 16 11 11 4 53 31 263

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 31 4 6 2 0 0 87 9 218
2018 Does not provide services to public 60 31 2 6 0 0 0 91 7 229
2017 Provides services to public 55 35 4 5 1 0 0 90 6 226
2017 Does not provide services to public 57 29 6 5 3 0 0 86 8 250
2014 Provides services to public 50 34 5 8 3 0 0 85 10 231
2014 Does not provide services to public 56 30 5 7 1 0 0 86 8 263

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 36 8 5 1 0 0 86 6 221
2018 Does not provide services to public 56 33 4 4 3 0 0 88 8 230
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 36 8 4 4 0 0 84 8 221
2018 Does not provide services to public 56 27 6 6 3 1 0 84 10 232
2017 Provides services to public 46 36 11 4 4 0 0 82 8 227
2017 Does not provide services to public 53 32 7 5 2 0 0 86 7 250
2014 Provides services to public 45 31 10 7 6 0 0 77 13 231
2014 Does not provide services to public 45 30 11 9 3 0 1 76 13 263
2011 Provides services to public 47 30 10 9 4 0 0 77 13 270
2011 Does not provide services to public 44 32 10 10 3 0 0 76 13 336
2008 Provides services to public 45 33 6 8 8 0 0 78 16 283
2008 Does not provide services to public 39 34 10 9 6 1 0 74 15 337

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 26 8 5 2 0 1 84 8 221
2018 Does not provide services to public 66 19 7 4 2 1 0 86 7 232
2017 Provides services to public 58 26 6 5 3 2 0 85 9 227
2017 Does not provide services to public 59 24 8 5 1 2 1 85 7 251
2014 Provides services to public 56 23 12 5 2 2 0 80 7 231
2014 Does not provide services to public 54 29 8 5 2 1 2 85 7 263
2011 Provides services to public 54 24 10 7 3 2 0 80 10 270
2011 Does not provide services to public 54 25 10 5 4 1 0 80 9 335
2008 Provides services to public 55 25 9 7 4 1 0 81 10 283
2008 Does not provide services to public 48 28 10 6 5 2 1 78 11 337

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 30 7 5 4 0 0 84 9 218
2018 Does not provide services to public 63 21 4 8 2 0 0 85 11 232
2017 Provides services to public 48 34 7 6 5 0 0 82 11 226
2017 Does not provide services to public 55 29 7 6 3 0 0 84 9 251
2014 Provides services to public 52 26 8 9 4 0 0 79 13 231
2014 Does not provide services to public 52 26 9 9 2 1 1 80 12 262
2011 Provides services to public 47 29 10 8 6 0 0 76 13 272
2011 Does not provide services to public 47 32 9 9 4 0 0 79 12 335
2008 Provides services to public 49 27 8 8 8 0 0 76 16 283
2008 Does not provide services to public 39 34 9 10 6 1 0 75 16 338

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 21 9 2 3 0 0 87 4 218
2018 Does not provide services to public 73 19 3 3 2 1 0 93 5 231
2017 Provides services to public 67 21 4 5 3 0 0 88 8 227
2017 Does not provide services to public 67 21 8 2 1 1 0 89 3 251

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 28 8 6 3 0 0 83 9 220
2018 Does not provide services to public 65 21 7 5 3 0 0 85 8 232
2017 Provides services to public 60 26 7 4 3 0 0 86 7 227
2017 Does not provide services to public 64 22 7 4 2 0 1 87 6 251
2014 Provides services to public 58 24 9 6 4 0 0 82 9 231
2014 Does not provide services to public 57 25 8 6 4 0 1 83 9 263
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 27 10 12 2 4 2 75 15 49
2018 Does not provide services to public 40 32 13 5 0 0 10 81 5 79
2017 Provides services to public 43 28 6 12 4 0 6 75 18 48
2017 Does not provide services to public 43 33 6 6 1 4 7 85 8 84
2014 Provides services to public 39 35 9 5 6 2 4 78 12 55
2014 Does not provide services to public 41 28 14 8 2 1 6 74 11 85

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 37 12 7 4 0 0 77 11 221
2018 Does not provide services to public 44 33 8 7 6 3 0 79 13 232
2017 Provides services to public 40 37 8 8 6 1 0 77 15 227
2017 Does not provide services to public 43 32 11 6 5 3 0 77 11 251
2014 Provides services to public 33 35 13 8 9 2 0 69 17 231
2014 Does not provide services to public 40 30 11 11 5 3 0 72 16 263
2011 Provides services to public 33 38 14 8 7 1 0 71 15 271
2011 Does not provide services to public 35 33 12 12 4 3 0 71 16 334

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 38 11 6 5 0 0 78 12 221
2018 Does not provide services to public 42 33 9 9 6 1 0 75 15 232
2017 Provides services to public 36 42 7 6 8 0 0 79 15 225
2017 Does not provide services to public 42 32 14 5 5 0 0 75 11 251
2014 Provides services to public 27 40 12 9 10 1 0 68 19 231
2014 Does not provide services to public 43 28 11 13 4 1 1 72 17 263
2011 Provides services to public 34 37 13 8 7 1 0 72 15 269
2011 Does not provide services to public 35 35 16 9 4 1 0 70 13 335
2008 Provides services to public 40 30 11 7 9 2 0 72 16 283
2008 Does not provide services to public 36 39 10 9 5 0 0 75 14 337

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 44 14 9 5 1 0 71 14 221
2018 Does not provide services to public 32 37 12 11 5 3 0 71 17 232
2017 Provides services to public 27 39 14 11 8 1 0 67 19 226
2017 Does not provide services to public 28 35 14 10 7 5 0 66 19 251
2014 Provides services to public 20 37 16 15 11 1 0 57 26 231
2014 Does not provide services to public 33 31 16 14 3 3 0 66 18 262
2011 Provides services to public 22 41 16 13 6 2 0 65 19 270
2011 Does not provide services to public 20 39 17 16 4 4 0 62 21 332
2008 Provides services to public 25 41 10 12 8 3 0 69 21 283
2008 Does not provide services to public 23 45 12 11 5 4 0 71 17 338

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 39 17 13 8 1 0 62 21 221
2018 Does not provide services to public 29 37 10 13 11 1 0 66 24 232
2017 Provides services to public 23 38 13 16 11 0 0 60 26 225
2017 Does not provide services to public 33 31 13 13 9 2 0 65 22 251
2014 Provides services to public 18 34 18 19 9 2 0 53 29 230
2014 Does not provide services to public 29 33 11 16 8 3 0 64 25 263
2011 Provides services to public 21 36 16 16 9 2 0 59 26 271
2011 Does not provide services to public 17 41 14 18 7 1 0 59 26 336
2008 Provides services to public 25 37 10 15 11 2 0 63 27 283
2008 Does not provide services to public 22 43 14 14 7 1 0 65 21 338
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 46 10 4 4 0 0 82 8 220
2018 Does not provide services to public 37 45 7 9 2 0 0 82 11 232
2017 Provides services to public 37 43 9 7 4 0 0 80 11 227
2017 Does not provide services to public 40 39 9 8 3 0 0 80 11 251
2014 Provides services to public 32 47 9 6 5 0 0 80 11 231
2014 Does not provide services to public 44 33 11 9 1 3 0 79 10 263
2011 Provides services to public 37 44 7 9 3 0 0 81 11 270
2011 Does not provide services to public 35 43 9 9 3 1 0 79 12 334

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 37 10 8 4 0 0 78 12 221
2018 Does not provide services to public 47 37 6 6 1 2 0 86 8 231
2017 Provides services to public 44 37 8 6 4 1 1 83 9 227
2017 Does not provide services to public 49 35 7 7 1 1 0 86 8 251
2014 Provides services to public 46 35 6 6 3 2 1 83 10 231
2014 Does not provide services to public 51 27 10 5 3 3 0 81 9 263
2011 Provides services to public 51 30 8 7 3 1 0 82 10 270
2011 Does not provide services to public 49 29 7 6 5 4 1 81 12 333
2008 Provides services to public 47 30 11 5 5 2 0 79 11 283
2008 Does not provide services to public 38 37 9 7 5 2 1 78 13 338

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 32 16 4 4 0 0 76 8 221
2018 Does not provide services to public 44 36 13 3 2 1 0 81 6 232

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 31 19 10 13 6 0 56 24 221
2018 Does not provide services to public 28 18 18 12 12 10 3 53 27 232
2017 Provides services to public 24 20 17 12 16 7 3 49 32 225
2017 Does not provide services to public 24 20 14 17 13 8 4 50 33 251
2014 Provides services to public 17 28 17 18 13 4 2 49 33 231
2014 Does not provide services to public 21 23 16 14 16 7 2 49 33 262
2011 Provides services to public 18 23 22 15 14 7 1 44 32 270
2011 Does not provide services to public 20 20 19 17 13 8 4 45 33 331

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 33 14 9 5 1 0 72 14 220
2018 Does not provide services to public 42 34 9 10 4 1 0 77 14 232
2017 Provides services to public 44 32 8 9 5 1 0 77 15 227
2017 Does not provide services to public 44 38 7 5 3 2 1 85 8 251
2014 Provides services to public 33 33 14 10 8 2 0 67 19 231
2014 Does not provide services to public 42 32 9 10 5 2 1 76 15 263
2011 Provides services to public 47 33 7 8 4 0 0 80 12 272
2011 Does not provide services to public 48 33 8 6 3 1 0 83 9 336
2008 Provides services to public 50 32 8 6 3 0 0 82 10 283
2008 Does not provide services to public 49 33 7 5 5 0 0 83 10 338

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 26 17 14 16 0 1 53 31 220
2018 Does not provide services to public 28 27 14 12 17 0 2 56 29 232
2017 Provides services to public 28 24 10 19 16 1 3 54 36 226
2017 Does not provide services to public 29 26 14 15 11 2 4 57 28 251
2014 Provides services to public 19 26 15 18 19 2 1 46 38 231
2014 Does not provide services to public 25 24 11 15 20 2 3 52 36 263
2011 Provides services to public 17 28 15 20 20 0 0 45 40 271
2011 Does not provide services to public 19 28 15 16 19 1 2 49 36 336
2008 Provides services to public 20 35 14 14 15 1 1 55 30 283
2008 Does not provide services to public 20 29 10 22 17 1 1 50 40 337

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 36 18 5 4 0 0 72 9 221
2018 Does not provide services to public 40 32 12 8 5 2 0 74 13 232
2017 Provides services to public 33 40 14 6 4 2 0 75 11 227
2017 Does not provide services to public 34 39 12 6 5 3 1 76 12 250

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 35 10 5 3 1 0 83 7 220
2018 Does not provide services to public 48 38 9 5 1 0 0 86 5 232
2017 Provides services to public 48 33 10 4 3 2 1 83 7 226
2017 Does not provide services to public 49 29 13 2 3 3 1 81 5 251
2014 Provides services to public 45 34 12 3 2 3 0 82 5 231
2014 Does not provide services to public 54 24 12 5 1 3 0 81 7 262

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 31 7 4 3 1 0 85 7 220
2018 Does not provide services to public 52 36 4 6 2 1 0 89 7 231
2017 Provides services to public 51 36 7 4 2 0 0 87 6 226
2017 Does not provide services to public 49 36 8 4 1 2 0 86 5 251
2014 Provides services to public 49 31 11 3 3 3 0 83 6 231
2014 Does not provide services to public 56 27 8 6 2 1 0 84 8 263
2011 Provides services to public 44 34 12 7 1 1 0 79 8 271
2011 Does not provide services to public 44 41 8 3 2 2 0 87 5 334

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 30 4 3 3 0 0 90 6 220
2018 Does not provide services to public 66 23 3 5 2 0 0 89 7 230
2017 Provides services to public 57 32 4 4 3 0 0 89 7 227
2017 Does not provide services to public 61 26 6 4 2 0 0 88 6 251
2014 Provides services to public 53 34 5 4 3 0 0 88 7 231
2014 Does not provide services to public 64 24 7 4 1 0 0 88 5 262
2011 Provides services to public 52 35 8 5 1 0 0 87 6 271
2011 Does not provide services to public 55 33 7 2 2 0 0 88 5 334
2008 Provides services to public 52 33 7 4 3 1 0 86 7 283
2008 Does not provide services to public 49 40 4 4 3 0 0 89 7 338

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 26 8 3 3 0 0 86 6 219
2018 Does not provide services to public 59 25 6 6 3 0 0 84 10 231
2017 Provides services to public 55 29 9 3 3 0 0 85 6 226
2017 Does not provide services to public 60 27 5 5 2 0 0 88 7 251
2014 Provides services to public 47 30 12 7 4 0 0 77 11 231
2014 Does not provide services to public 56 27 9 6 2 0 0 83 8 262
2011 Provides services to public 53 32 10 5 1 0 0 84 6 270
2011 Does not provide services to public 53 31 9 4 3 0 0 83 7 332

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 30 7 4 3 0 0 86 7 219
2018 Does not provide services to public 58 24 7 8 3 0 0 82 11 231
2017 Provides services to public 56 31 5 6 2 0 0 87 8 226
2017 Does not provide services to public 62 22 8 5 3 0 0 84 8 251
2014 Provides services to public 45 35 8 9 4 0 0 79 13 231
2014 Does not provide services to public 54 27 11 7 1 0 0 81 8 263
2011 Provides services to public 48 34 12 5 1 0 0 82 6 269
2011 Does not provide services to public 53 31 8 5 3 0 0 84 7 333
2008 Provides services to public 53 32 5 7 3 0 0 85 10 281
2008 Does not provide services to public 52 30 8 7 3 0 0 83 10 338

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 22 14 6 4 3 0 75 10 221
2018 Does not provide services to public 56 17 12 9 6 1 0 73 15 232
2017 Provides services to public 51 16 16 6 5 6 0 72 11 227
2017 Does not provide services to public 54 19 12 5 5 4 0 76 11 251
2014 Provides services to public 46 23 15 7 6 3 0 71 13 231
2014 Does not provide services to public 53 18 11 9 6 2 1 73 15 263
2011 Provides services to public 53 22 13 7 4 2 0 76 11 271
2011 Does not provide services to public 46 26 11 6 6 3 0 75 13 334
2008 Provides services to public 43 23 15 10 5 4 0 69 16 282
2008 Does not provide services to public 45 20 13 13 6 2 1 67 20 338
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 23 45 33 220
2018 Does not provide services to public 19 44 37 232
2017 Provides services to public 18 49 33 227
2017 Does not provide services to public 29 40 31 251
2014 Provides services to public 17 45 37 231
2014 Does not provide services to public 24 41 35 263
2011 Provides services to public 16 55 29 270
2011 Does not provide services to public 16 51 32 336

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 29 36 22 4 4 6 50
2018 Does not provide services to public 32 20 30 6 9 3 45
2017 Provides services to public 32 27 27 3 8 2 40
2017 Does not provide services to public 26 32 21 3 14 6 72
2014 Provides services to public 7 47 20 15 9999 11 39
2014 Does not provide services to public 17 27 29 10 9999 17 62
2011 Provides services to public 30 37 23 7 9999 2 43
2011 Does not provide services to public 20 23 40 2 9999 14 55
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 221
2018 Does not provide services to public 10 90 231

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 25
2018 Does not provide services to public 52 23

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 68 25
2018 Does not provide services to public 61 23

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 25
2018 Does not provide services to public 0 23

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 25
2018 Does not provide services to public 0 23

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 25
2018 Does not provide services to public 0 23

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 25
2018 Does not provide services to public 21 23

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 25
2018 Does not provide services to public 21 23

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 25
2018 Does not provide services to public 42 23

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 25
2018 Does not provide services to public 43 23

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 25
2018 Does not provide services to public 25 23

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 25
2018 Does not provide services to public 35 23

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 25
2018 Does not provide services to public 0 23

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 25
2018 Does not provide services to public 0 23

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 25
2018 Does not provide services to public 48 23

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 25
2018 Does not provide services to public 53 23

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 25
2018 Does not provide services to public 0 23

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 25
2018 Does not provide services to public 34 23

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 24
2018 Does not provide services to public 0 23

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 24
2018 Does not provide services to public 0 23

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 24
2018 Does not provide services to public 31 23

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 24
2018 Does not provide services to public 58 23

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 24
2018 Does not provide services to public 0 23

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 17 21 6 8 18 5 54 18 220
2018 Does not provide services to public 16 16 19 4 5 32 8 54 15 231
2017 Provides services to public 22 15 21 2 6 25 9 56 12 226
2017 Does not provide services to public 21 13 18 6 4 31 7 56 16 251
2014 Provides services to public 21 17 21 3 7 25 6 55 15 231
2014 Does not provide services to public 23 15 18 5 5 27 8 58 14 263

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 30 16 4 4 5 0 75 9 219
2018 Does not provide services to public 45 28 13 5 3 5 0 78 9 231
2017 Provides services to public 38 29 15 4 5 8 1 74 9 227
2017 Does not provide services to public 42 31 10 5 4 7 1 80 9 250
2014 Provides services to public 36 31 12 5 6 10 0 74 12 231
2014 Does not provide services to public 38 28 19 4 3 6 0 72 8 263
2011 Provides services to public 42 37 9 4 3 4 0 83 8 270
2011 Does not provide services to public 39 38 11 5 1 5 0 81 7 334
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 6 94 220
2018 Does not provide services to public 5 95 231

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 14
2018 Does not provide services to public 53 11

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 11

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 14 24 2 3 27 3 58 8 220
2018 Does not provide services to public 19 13 21 1 4 35 7 55 9 231
2017 Provides services to public 22 13 16 2 2 37 7 63 8 226
2017 Does not provide services to public 20 14 17 1 2 42 5 63 5 250
2014 Provides services to public 25 15 17 3 1 35 5 66 6 231
2014 Does not provide services to public 23 12 20 1 0 35 9 61 3 263

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 28 16 4 2 9 0 75 7 218
2018 Does not provide services to public 48 25 14 4 3 6 1 78 7 232
2017 Provides services to public 39 32 13 1 3 11 1 80 5 227
2017 Does not provide services to public 42 31 12 2 2 10 1 82 4 249
2014 Provides services to public 41 24 17 5 1 12 1 74 6 231
2014 Does not provide services to public 44 25 15 3 0 10 2 79 4 263
2011 Provides services to public 48 30 15 2 1 3 0 81 3 272
2011 Does not provide services to public 44 35 10 3 1 8 0 85 4 334
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 29 10 5 1 0 1 84 6 220
2018 Does not provide services to public 57 23 11 4 3 0 3 82 7 231
2017 Provides services to public 52 22 14 7 3 1 1 76 10 225
2017 Does not provide services to public 50 25 13 5 5 0 1 76 10 249

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 38 30 11 6 0 1 53 17 219
2018 Does not provide services to public 19 37 25 9 8 0 1 57 18 231
2017 Provides services to public 17 34 31 14 5 0 0 50 19 226
2017 Does not provide services to public 27 30 26 11 6 0 0 57 17 251

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 27 10 2 0 0 61 13 220
2018 Does not provide services to public 28 40 20 8 4 0 0 68 12 230
2017 Provides services to public 25 39 23 9 4 0 0 64 13 226
2017 Does not provide services to public 31 34 19 10 5 0 1 66 15 251

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 33 22 13 4 0 0 61 17 219
2018 Does not provide services to public 27 25 23 12 11 1 0 53 23 229
2017 Provides services to public 24 29 24 15 6 0 1 54 21 225
2017 Does not provide services to public 33 27 21 11 7 0 1 61 18 250

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 29 10 4 0 0 2 85 5 220
2018 Does not provide services to public 60 21 11 4 1 0 3 83 5 230
2017 Provides services to public 49 29 12 4 1 0 4 82 5 225
2017 Does not provide services to public 56 24 9 2 2 0 6 85 5 250

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 29 17 8 4 0 0 71 13 220
2018 Does not provide services to public 38 39 16 5 3 0 0 77 8 229
2017 Provides services to public 31 32 22 6 8 0 0 64 14 224
2017 Does not provide services to public 38 38 17 5 3 0 0 76 7 250

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 41 20 8 4 0 0 67 12 220
2018 Does not provide services to public 32 38 18 8 3 0 1 71 11 232
2017 Provides services to public 28 32 25 10 5 0 0 60 15 225
2017 Does not provide services to public 36 33 16 9 5 1 0 70 14 250

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 40 28 11 4 0 0 57 15 221
2018 Does not provide services to public 28 33 25 9 5 0 0 62 14 231
2017 Provides services to public 21 40 19 15 4 0 0 62 19 224
2017 Does not provide services to public 26 35 20 10 8 1 0 61 18 250

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 32 27 9 4 1 1 59 13 221
2018 Does not provide services to public 37 28 20 9 4 0 1 66 13 231
2017 Provides services to public 32 34 17 11 5 1 0 67 16 225
2017 Does not provide services to public 35 32 18 7 7 0 0 67 15 250

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 39 25 8 3 0 1 64 11 220
2018 Does not provide services to public 31 37 19 9 4 0 0 68 13 230
2017 Provides services to public 31 35 20 11 4 0 0 66 14 225
2017 Does not provide services to public 33 32 25 7 4 0 0 65 11 250

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 22 7 4 3 0 1 87 6 220
2018 Does not provide services to public 71 15 9 1 2 0 1 88 3 232
2017 Provides services to public 73 15 9 1 1 0 0 89 3 225
2017 Does not provide services to public 67 19 7 2 3 0 3 88 5 251

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 76 14 3 3 1 0 2 93 4 220
2018 Does not provide services to public 85 7 3 1 0 0 3 95 1 231

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 78 9 5 3 3 0 1 89 6 221
2018 Does not provide services to public 78 9 5 3 2 0 3 90 5 230
2017 Provides services to public 80 11 6 2 1 1 0 91 3 226
2017 Does not provide services to public 76 12 4 2 2 2 3 92 4 251

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 27 8 5 1 0 0 86 6 220
2018 Does not provide services to public 59 31 6 2 1 0 1 91 3 232
2017 Provides services to public 64 24 7 4 1 0 0 88 5 227
2017 Does not provide services to public 61 29 7 1 0 0 1 91 2 251

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 22 12 6 2 0 0 80 8 221
2018 Does not provide services to public 62 21 7 6 3 0 1 84 9 230
2017 Provides services to public 66 17 12 3 2 0 0 83 5 226
2017 Does not provide services to public 62 20 8 4 4 0 2 84 8 251

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 10 5 1 0 0 30 91 2 218
2018 Does not provide services to public 44 17 9 0 0 0 29 87 1 231
2017 Provides services to public 59 12 3 1 0 0 25 95 2 226
2017 Does not provide services to public 46 13 7 1 1 0 32 87 3 251

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 23 11 3 0 0 1 85 4 219
2018 Does not provide services to public 73 17 5 0 0 0 5 94 0 230
2017 Provides services to public 67 21 5 3 2 0 2 90 5 225
2017 Does not provide services to public 74 15 3 1 1 1 5 95 2 249

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 18 4 5 1 0 2 89 6 220
2018 Does not provide services to public 77 14 7 1 1 0 1 91 2 232
2017 Provides services to public 71 21 4 1 2 0 0 92 4 227
2017 Does not provide services to public 72 16 7 1 2 0 2 90 3 251

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 31 12 2 0 0 1 85 2 217
2018 Does not provide services to public 53 27 13 5 1 0 0 80 6 231
2017 Provides services to public 55 28 10 3 3 0 1 85 5 227
2017 Does not provide services to public 52 28 13 4 2 0 1 82 6 251

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 48 29 7 0 0 0 64 8 221
2018 Does not provide services to public 22 38 27 10 3 0 0 60 13 232
2017 Provides services to public 13 44 33 7 3 0 0 57 10 227
2017 Does not provide services to public 15 43 31 7 3 0 0 59 10 251

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 11 42 28 14 0 0 41 17 218
2018 Does not provide services to public 6 18 36 28 11 0 0 39 24 232
2017 Provides services to public 4 16 39 31 9 0 0 40 20 227
2017 Does not provide services to public 6 13 48 23 10 0 0 32 20 251

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 28 10 4 1 1 0 86 5 217
2018 Does not provide services to public 59 30 7 3 1 1 0 90 4 231
2017 Provides services to public 48 40 7 5 1 0 0 87 5 226
2017 Does not provide services to public 51 39 6 3 1 0 0 90 4 250

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 14 5 4 1 0 77 9 221
2018 Does not provide services to public 45 35 7 7 5 1 0 81 12 231
2017 Provides services to public 36 42 11 8 4 0 0 77 12 226
2017 Does not provide services to public 35 41 12 6 5 1 0 77 11 251
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 26 8 4 2 2 0 59 41 221
2018 Does not provide services to public 58 25 10 2 2 2 1 60 40 231
2017 Provides services to public 45 27 12 4 5 7 0 48 52 227
2017 Does not provide services to public 52 26 11 6 2 3 0 54 46 251

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 88
2018 Does not provide services to public 14 89
2017 Provides services to public 13 107
2017 Does not provide services to public 13 112

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 88
2018 Does not provide services to public 26 89
2017 Provides services to public 19 107
2017 Does not provide services to public 28 112

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 88
2018 Does not provide services to public 18 89
2017 Provides services to public 17 107
2017 Does not provide services to public 19 112

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 88
2018 Does not provide services to public 48 89
2017 Provides services to public 51 107
2017 Does not provide services to public 46 112

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 88
2018 Does not provide services to public 3 89
2017 Provides services to public 2 107
2017 Does not provide services to public 4 112

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 88
2018 Does not provide services to public 30 89

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 88
2018 Does not provide services to public 30 89
2017 Provides services to public 44 107
2017 Does not provide services to public 42 112

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 13 54 12 8 4 9 81
2018 Does not provide services to public 8 59 20 4 4 5 85
2017 Provides services to public 15 60 18 4 0 4 104
2017 Does not provide services to public 17 65 11 4 1 2 110

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 78 22 86
2018 Does not provide services to public 75 25 88

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 27 14 10 3 0 7 71 14 87
2018 Does not provide services to public 56 18 3 10 3 0 9 81 15 89
2017 Provides services to public 28 31 10 16 8 1 7 64 25 108
2017 Does not provide services to public 44 24 11 5 7 3 7 75 13 113

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 21 7 10 13 5 32 53 37 87
2018 Does not provide services to public 10 6 11 11 13 5 45 31 47 89
2017 Provides services to public 8 12 16 10 15 5 34 33 41 108
2017 Does not provide services to public 7 12 6 7 14 5 48 40 46 113

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 72 8 7 3 4 1 4 85 8 220
2018 Does not provide services to public 63 11 11 3 4 0 7 80 8 231
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