2018 Public Service Employee Survey Results for Courts Administration Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 42 31 0 27 0 0 0 73 27 15
2018 Security 21 37 12 19 11 0 0 58 30 14
2018 Legal services 39 40 6 8 8 0 0 79 15 116
2018 Administration and operations 30 45 7 10 4 0 2 78 15 124
2018 Human resources 16 52 10 9 10 0 3 69 20 32
2018 Financial management 54 26 6 15 0 0 0 79 15 15
2018 Information management 26 49 0 6 19 0 0 74 26 13
2018 Information technology 12 36 24 15 13 0 0 48 28 32
2018 Other services to the public 9 63 9 19 0 0 0 72 19 11
2018 None of the above 39 36 14 6 6 0 0 74 11 23
2017 Client contact centre 18 43 26 14 0 0 0 61 14 12
2017 Security 25 38 8 19 9 0 0 64 28 11
2017 Legal services 42 30 14 8 6 0 1 73 14 108
2017 Administration and operations 26 46 13 12 3 0 0 72 15 106
2017 Human resources 29 25 10 21 15 0 0 54 36 20
2017 Information technology 7 50 16 5 22 0 0 56 27 18
2017 None of the above 34 22 0 26 18 0 0 56 44 18
2014 Client contact centre 0 25 26 31 18 0 0 25 49 16
2014 Legal services 15 45 22 12 6 0 1 61 17 104
2014 Administration and operations 23 30 17 18 11 0 0 54 29 139
2014 Human resources 16 6 14 44 20 0 0 22 64 15
2014 Financial management 10 26 23 13 29 0 0 35 42 14
2014 Information management 28 7 15 33 16 0 0 35 50 12
2014 Information technology 9 14 5 9 64 0 0 23 73 22
2014 Other services to the public 19 51 12 12 6 0 0 70 18 17
2014 None of the above 30 19 24 18 9 0 0 49 27 34

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 21 26 13 0 0 0 61 13 15
2018 Security 46 49 5 0 0 0 0 95 0 14
2018 Legal services 58 24 10 4 4 0 0 82 8 117
2018 Administration and operations 36 40 13 7 5 0 1 76 11 126
2018 Human resources 40 30 20 5 6 0 0 69 11 31
2018 Financial management 47 29 9 15 0 0 0 76 15 15
2018 Information management 28 15 10 21 26 0 0 43 47 13
2018 Information technology 32 34 18 9 6 0 0 67 15 32
2018 Other services to the public 45 9 25 21 0 0 0 54 21 11
2018 None of the above 54 36 6 4 0 0 0 90 4 23
2017 Client contact centre 24 45 9 15 7 0 0 69 22 12
2017 Security 47 36 17 0 0 0 0 83 0 11
2017 Legal services 53 32 8 7 1 0 0 85 8 108
2017 Administration and operations 24 41 16 12 6 1 0 66 18 106
2017 Human resources 39 39 5 5 12 0 0 78 17 20
2017 Information technology 51 38 5 0 5 0 0 89 5 18
2017 None of the above 40 48 6 5 0 0 0 89 5 18
2014 Client contact centre 6 52 24 0 18 0 0 58 18 16
2014 Legal services 41 44 11 2 2 0 0 85 4 104
2014 Administration and operations 34 34 18 7 7 0 0 68 14 140
2014 Human resources 44 28 12 0 16 0 0 72 16 15
2014 Financial management 23 65 6 6 0 0 0 87 6 14
2014 Information management 25 49 0 26 0 0 0 74 26 12
2014 Information technology 59 18 14 9 0 0 0 77 9 22
2014 Other services to the public 49 33 6 0 12 0 0 82 12 17
2014 None of the above 25 36 22 6 3 3 3 66 10 34

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 55 19 6 13 8 0 0 73 21 15
2018 Security 46 49 5 0 0 0 0 95 0 14
2018 Legal services 61 26 5 5 3 0 0 87 8 117
2018 Administration and operations 45 36 9 6 2 0 1 82 8 125
2018 Human resources 46 27 9 15 3 0 0 73 18 32
2018 Financial management 37 63 0 0 0 0 0 100 0 15
2018 Information management 38 15 29 18 0 0 0 53 18 13
2018 Information technology 44 28 9 15 3 0 0 73 18 32
2018 Other services to the public 18 34 18 30 0 0 0 52 30 11
2018 None of the above 65 30 4 0 0 0 0 96 0 23
2017 Client contact centre 15 69 9 0 7 0 0 84 7 12
2017 Security 45 47 8 0 0 0 0 92 0 11
2017 Legal services 56 30 7 7 1 0 0 86 8 108
2017 Administration and operations 29 52 7 9 3 0 0 81 12 106
2017 Human resources 44 29 20 7 0 0 0 74 7 20
2017 Information technology 54 35 12 0 0 0 0 88 0 17
2017 None of the above 46 43 0 5 5 0 0 89 11 18
2014 Client contact centre 25 45 13 0 16 0 0 70 16 16
2014 Legal services 44 45 6 0 5 0 0 89 5 104
2014 Administration and operations 39 36 11 8 4 0 1 76 13 140
2014 Human resources 50 30 20 0 0 0 0 80 0 15
2014 Financial management 23 61 6 0 10 0 0 84 10 14
2014 Information management 18 34 15 23 9 0 0 52 33 12
2014 Information technology 50 32 14 5 0 0 0 82 5 22
2014 Other services to the public 51 37 0 0 12 0 0 88 12 17
2014 None of the above 34 36 14 9 3 3 0 73 13 34

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 41 0 13 6 0 0 81 19 15
2018 Security 15 58 7 5 15 0 0 73 20 14
2018 Legal services 45 37 8 5 4 1 0 83 9 117
2018 Administration and operations 54 24 8 7 5 1 1 80 13 126
2018 Human resources 44 38 7 0 8 3 0 84 8 32
2018 Financial management 61 15 12 11 0 0 0 76 11 15
2018 Information management 27 47 16 0 10 0 0 74 10 13
2018 Information technology 54 22 12 6 3 0 3 78 9 32
2018 Other services to the public 27 30 27 7 9 0 0 57 16 11
2018 None of the above 47 29 4 0 14 0 6 81 14 23
2017 Client contact centre 31 42 9 0 17 0 0 74 17 12
2017 Security 34 47 11 0 9 0 0 80 9 11
2017 Legal services 43 32 9 10 4 1 1 76 14 108
2017 Administration and operations 42 27 18 8 5 0 0 69 13 106
2017 Human resources 69 20 0 12 0 0 0 88 12 20
2017 Information technology 45 44 5 0 5 0 0 89 5 18
2017 None of the above 29 37 11 11 11 0 0 67 22 18
2014 Client contact centre 13 38 36 7 6 0 0 51 13 16
2014 Legal services 25 33 28 7 3 4 1 61 10 104
2014 Administration and operations 35 30 15 12 5 0 2 67 18 140
2014 Human resources 32 40 28 0 0 0 0 72 0 15
2014 Financial management 19 29 13 26 13 0 0 48 39 14
2014 Information management 51 31 18 0 0 0 0 82 0 12
2014 Information technology 18 18 23 9 32 0 0 36 41 22
2014 Other services to the public 30 41 18 11 0 0 0 72 11 17
2014 None of the above 27 29 21 9 8 3 3 60 18 34

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 30 43 14 13 0 0 0 73 13 15
2018 Security 33 46 14 7 0 0 0 79 7 14
2018 Legal services 48 36 8 4 4 0 0 84 8 117
2018 Administration and operations 41 42 8 5 4 0 1 84 9 126
2018 Human resources 40 44 13 0 3 0 0 84 3 31
2018 Financial management 26 49 24 0 0 0 0 76 0 15
2018 Information management 28 27 26 10 10 0 0 55 19 13
2018 Information technology 27 44 10 13 6 0 0 72 19 31
2018 Other services to the public 27 39 18 16 0 0 0 66 16 11
2018 None of the above 54 32 14 0 0 0 0 86 0 23
2017 Client contact centre 26 33 25 15 0 0 0 59 15 12
2017 Security 36 56 8 0 0 0 0 92 0 11
2017 Legal services 42 44 10 3 1 0 0 86 4 108
2017 Administration and operations 20 50 15 8 7 0 0 70 15 105
2017 Human resources 29 61 5 5 0 0 0 90 5 20
2017 Information technology 28 66 0 0 5 0 0 95 5 18
2017 None of the above 29 61 10 0 0 0 0 90 0 18
2014 Client contact centre 7 40 29 18 6 0 0 47 24 16
2014 Legal services 31 52 13 2 2 0 0 84 4 104
2014 Administration and operations 30 42 11 13 4 0 0 72 17 140
2014 Human resources 26 46 6 14 8 0 0 72 22 15
2014 Financial management 10 52 19 13 6 0 0 61 19 14
2014 Information management 0 66 25 0 9 0 0 66 9 12
2014 Information technology 27 23 23 18 9 0 0 50 27 22
2014 Other services to the public 49 27 24 0 0 0 0 76 0 17
2014 None of the above 23 41 17 9 10 0 0 64 18 34

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 34 41 20 5 0 0 0 75 5 15
2018 Security 30 27 15 5 22 0 0 58 27 14
2018 Legal services 34 33 10 9 8 2 3 71 18 117
2018 Administration and operations 41 32 10 10 5 0 1 74 16 126
2018 Human resources 29 37 17 14 0 3 0 68 14 32
2018 Financial management 52 30 6 12 0 0 0 82 12 15
2018 Information management 37 5 32 16 10 0 0 43 26 13
2018 Information technology 24 42 12 12 9 0 0 66 21 32
2018 Other services to the public 9 27 9 34 21 0 0 36 55 11
2018 None of the above 49 16 10 15 10 0 0 65 25 23
2017 Client contact centre 9 33 32 26 0 0 0 42 26 12
2017 Security 16 47 36 0 0 0 0 64 0 11
2017 Legal services 36 31 14 12 6 1 0 68 18 108
2017 Administration and operations 22 37 18 17 7 0 0 59 24 106
2017 Human resources 44 36 10 0 10 0 0 81 10 20
2017 Information technology 18 55 16 11 0 0 0 73 11 18
2017 None of the above 45 29 15 5 5 0 0 74 11 18
2014 Client contact centre 7 27 29 17 19 0 0 34 37 16
2014 Legal services 21 40 14 15 9 0 1 61 25 104
2014 Administration and operations 26 37 9 15 14 0 0 62 29 140
2014 Human resources 22 44 14 12 0 8 0 72 13 15
2014 Financial management 16 26 19 19 19 0 0 42 39 14
2014 Information management 0 52 14 25 9 0 0 52 34 12
2014 Information technology 14 36 23 14 14 0 0 50 27 22
2014 Other services to the public 49 27 6 12 6 0 0 76 18 17
2014 None of the above 22 31 18 12 17 0 0 53 29 33

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 34 33 20 13 0 0 0 67 13 15
2018 Security 25 39 9 21 6 0 0 63 27 14
2018 Legal services 41 37 14 4 4 0 0 79 8 117
2018 Administration and operations 40 43 10 6 1 0 1 83 7 126
2018 Human resources 23 50 15 6 6 0 0 74 11 32
2018 Financial management 32 35 33 0 0 0 0 67 0 15
2018 Information management 26 52 6 6 10 0 0 78 16 13
2018 Information technology 15 42 15 16 12 0 0 57 28 32
2018 Other services to the public 27 36 9 7 21 0 0 63 28 11
2018 None of the above 54 39 4 3 0 0 0 93 3 23
2017 Client contact centre 25 39 28 0 0 0 9 70 0 12
2017 Security 28 36 36 0 0 0 0 64 0 11
2017 Legal services 38 39 14 8 2 0 0 77 10 108
2017 Administration and operations 29 45 17 6 3 0 0 74 9 106
2017 Human resources 35 34 10 12 10 0 0 69 21 20
2017 Information technology 23 44 22 11 0 0 0 67 11 18
2017 None of the above 40 28 10 16 5 0 0 68 22 18

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 57 11 0 0 0 0 89 0 15
2018 Security 55 34 11 0 0 0 0 89 0 14
2018 Legal services 61 28 5 2 3 1 0 90 5 118
2018 Administration and operations 52 36 7 2 0 1 1 90 2 126
2018 Human resources 45 50 0 5 0 0 0 95 5 32
2018 Financial management 43 42 15 0 0 0 0 85 0 15
2018 Information management 40 35 16 0 10 0 0 74 10 13
2018 Information technology 42 48 10 0 0 0 0 90 0 32
2018 Other services to the public 25 66 9 0 0 0 0 91 0 11
2018 None of the above 67 24 9 0 0 0 0 91 0 22
2017 Client contact centre 24 58 9 9 0 0 0 82 9 12
2017 Security 36 47 9 8 0 0 0 83 8 11
2017 Legal services 55 36 5 4 0 0 0 92 4 108
2017 Administration and operations 38 45 9 5 3 0 0 83 8 106
2017 Human resources 59 31 5 5 0 0 0 90 5 20
2017 Information technology 40 55 5 0 0 0 0 95 0 18
2017 None of the above 39 41 15 0 5 0 0 80 5 18
2014 Client contact centre 7 51 29 0 7 7 0 62 7 16
2014 Legal services 36 40 16 6 2 1 0 76 8 104
2014 Administration and operations 45 38 9 5 3 0 0 83 8 140
2014 Human resources 52 20 14 6 0 0 8 78 6 15
2014 Financial management 29 42 10 13 6 0 0 71 19 14
2014 Information management 27 57 15 0 0 0 0 85 0 12
2014 Information technology 36 27 18 9 5 5 0 67 14 22
2014 Other services to the public 67 28 0 4 0 0 0 96 4 17
2014 None of the above 39 23 23 6 6 0 3 64 12 34

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 28 37 35 0 0 0 0 65 0 14
2018 Security 40 27 6 5 22 0 0 67 27 14
2018 Legal services 44 32 7 8 7 2 0 78 15 116
2018 Administration and operations 44 33 8 7 6 0 2 78 14 125
2018 Human resources 29 42 12 6 9 3 0 73 14 32
2018 Financial management 51 31 7 11 0 0 0 82 11 15
2018 Information management 32 33 16 10 10 0 0 65 19 13
2018 Information technology 33 24 12 21 9 0 0 57 31 32
2018 Other services to the public 9 45 9 16 21 0 0 54 37 11
2018 None of the above 43 39 0 3 15 0 0 82 18 22
2017 Client contact centre 18 31 27 7 17 0 0 49 24 12
2017 Security 16 45 30 8 0 0 0 62 8 11
2017 Legal services 43 26 13 13 5 0 0 69 19 108
2017 Administration and operations 27 39 13 10 11 0 0 66 21 106
2017 Human resources 39 36 10 5 10 0 0 76 15 20
2017 Information technology 29 49 0 11 11 0 0 78 22 18
2017 None of the above 34 40 21 0 5 0 0 74 5 18

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 41 14 5 0 0 0 81 5 15
2018 Security 83 12 5 0 0 0 0 95 0 14
2018 Legal services 65 25 3 2 3 2 0 92 5 116
2018 Administration and operations 62 29 3 2 2 0 1 92 5 124
2018 Human resources 41 43 10 3 3 0 0 84 6 32
2018 Financial management 57 22 21 0 0 0 0 79 0 14
2018 Information management 38 36 26 0 0 0 0 74 0 13
2018 Information technology 41 43 9 3 3 0 0 85 6 32
2018 Other services to the public 36 46 9 9 0 0 0 82 9 11
2018 None of the above 73 17 9 0 0 0 0 91 0 22
2017 Client contact centre 33 42 9 15 0 0 0 75 15 12
2017 Security 47 45 0 0 0 0 8 100 0 11
2017 Legal services 73 21 5 1 0 0 0 94 1 107
2017 Administration and operations 50 39 7 2 3 0 0 89 5 106
2017 Human resources 56 39 0 5 0 0 0 95 5 20
2017 Information technology 62 38 0 0 0 0 0 100 0 18
2017 None of the above 57 32 5 5 0 0 0 89 5 18
2014 Client contact centre 44 32 24 0 0 0 0 76 0 16
2014 Legal services 64 32 4 0 0 0 0 96 0 104
2014 Administration and operations 64 28 6 1 1 0 0 92 1 140
2014 Human resources 52 26 14 8 0 0 0 78 8 15
2014 Financial management 61 6 6 26 0 0 0 68 26 14
2014 Information management 43 38 0 19 0 0 0 81 19 12
2014 Information technology 64 18 18 0 0 0 0 82 0 22
2014 Other services to the public 82 18 0 0 0 0 0 100 0 17
2014 None of the above 55 20 18 0 3 0 3 78 3 34

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 30 34 14 22 0 0 0 64 22 15
2018 Security 52 30 5 7 6 0 0 82 13 14
2018 Legal services 41 24 12 9 9 4 1 69 19 118
2018 Administration and operations 33 36 10 11 10 0 1 69 21 126
2018 Human resources 29 50 10 3 6 3 0 81 9 32
2018 Financial management 47 38 15 0 0 0 0 85 0 15
2018 Information management 16 58 6 0 19 0 0 74 19 13
2018 Information technology 36 37 9 12 6 0 0 72 19 32
2018 Other services to the public 16 48 0 9 27 0 0 64 36 11
2018 None of the above 41 24 20 10 6 0 0 64 16 22
2017 Client contact centre 9 51 0 15 24 0 0 61 39 12
2017 Security 8 73 0 11 0 0 8 88 12 11
2017 Legal services 35 32 15 13 5 0 0 67 18 107
2017 Administration and operations 25 45 18 7 5 1 0 70 12 106
2017 Human resources 44 34 10 7 5 0 0 79 12 20
2017 Information technology 51 39 11 0 0 0 0 89 0 18
2017 None of the above 28 29 26 11 5 0 0 58 16 18
2014 Client contact centre 0 38 26 30 7 0 0 38 36 16
2014 Legal services 18 38 22 13 8 2 0 57 21 104
2014 Administration and operations 21 38 14 14 12 1 0 60 26 140
2014 Human resources 46 28 6 14 6 0 0 74 20 15
2014 Financial management 10 48 10 26 6 0 0 58 32 14
2014 Information management 9 42 25 24 0 0 0 51 24 12
2014 Information technology 14 32 14 18 23 0 0 45 41 22
2014 Other services to the public 12 41 30 17 0 0 0 53 17 17
2014 None of the above 12 21 39 9 18 0 0 34 28 34

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 28 23 28 21 0 0 0 51 21 14
2018 Security 58 15 0 21 6 0 0 73 27 14
2018 Legal services 38 30 9 7 11 3 1 71 20 117
2018 Administration and operations 39 30 15 8 7 0 2 69 15 125
2018 Human resources 42 33 16 6 3 0 0 75 9 32
2018 Financial management 32 52 9 7 0 0 0 84 7 15
2018 Information management 26 37 18 10 10 0 0 63 19 13
2018 Information technology 41 28 19 6 6 0 0 69 12 31
2018 Other services to the public 36 28 0 18 18 0 0 64 36 11
2018 None of the above 50 30 10 0 10 0 0 80 10 22
2017 Client contact centre 9 51 7 24 9 0 0 61 32 12
2017 Security 34 30 19 9 0 0 8 70 9 11
2017 Legal services 40 28 16 11 3 1 0 69 15 107
2017 Administration and operations 30 32 15 12 10 1 0 62 23 106
2017 Human resources 49 31 5 15 0 0 0 80 15 20
2017 Information technology 62 22 5 11 0 0 0 84 11 18
2017 None of the above 28 39 16 5 11 0 0 67 16 18
2014 Client contact centre 13 45 6 29 7 0 0 58 36 16
2014 Legal services 20 39 22 9 7 2 2 61 16 104
2014 Administration and operations 31 32 14 13 9 0 1 64 23 140
2014 Human resources 40 28 14 12 6 0 0 68 18 15
2014 Financial management 29 45 0 26 0 0 0 74 26 14
2014 Information management 9 41 33 7 9 0 0 51 16 12
2014 Information technology 23 23 23 23 9 0 0 45 32 22
2014 Other services to the public 18 47 23 0 12 0 0 65 12 17
2014 None of the above 21 25 27 15 13 0 0 46 28 34

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 55 12 0 0 0 0 88 0 15
2018 Security 46 21 13 14 6 0 0 67 20 14
2018 Legal services 40 37 7 5 8 3 0 79 14 118
2018 Administration and operations 45 30 12 6 6 0 1 76 12 126
2018 Human resources 32 39 12 9 9 0 0 71 17 32
2018 Financial management 56 26 0 12 6 0 0 82 18 15
2018 Information management 26 43 6 5 19 0 0 69 25 13
2018 Information technology 24 48 15 9 3 0 0 73 12 32
2018 Other services to the public 18 27 9 37 9 0 0 45 46 11
2018 None of the above 47 38 5 0 10 0 0 85 10 22
2017 Client contact centre 18 31 18 15 17 0 0 49 32 12
2017 Security 25 47 20 0 0 0 8 79 0 11
2017 Legal services 34 40 11 10 4 0 1 75 14 107
2017 Administration and operations 31 39 19 7 4 0 0 71 10 106
2017 Human resources 44 31 10 5 10 0 0 76 15 20
2017 Information technology 51 38 5 0 0 0 5 94 0 18
2017 None of the above 38 41 4 16 0 0 0 79 16 18
2014 Client contact centre 6 45 23 19 7 0 0 51 26 16
2014 Legal services 24 42 21 8 5 0 0 66 13 104
2014 Administration and operations 26 34 17 12 10 0 1 61 22 140
2014 Human resources 14 60 26 0 0 0 0 74 0 15
2014 Financial management 16 35 16 26 6 0 0 52 32 14
2014 Information management 7 61 14 18 0 0 0 68 18 12
2014 Information technology 23 23 18 32 5 0 0 45 36 22
2014 Other services to the public 30 29 29 12 0 0 0 59 12 17
2014 None of the above 24 26 23 13 13 0 0 51 26 34

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 51 23 11 15 0 0 0 74 15 14
2018 Security 61 27 7 5 0 0 0 88 5 14
2018 Legal services 55 33 7 1 4 1 0 89 4 118
2018 Administration and operations 46 39 8 3 3 0 1 86 6 125
2018 Human resources 39 49 9 0 3 0 0 88 3 32
2018 Financial management 53 30 11 6 0 0 0 83 6 15
2018 Information management 38 27 16 0 19 0 0 65 19 13
2018 Information technology 26 46 9 12 6 0 0 73 18 32
2018 Other services to the public 27 45 19 9 0 0 0 72 9 11
2018 None of the above 62 33 0 0 5 0 0 95 5 22
2017 Client contact centre 25 45 22 9 0 0 0 69 9 12
2017 Security 36 48 8 0 0 0 8 91 0 11
2017 Legal services 52 38 6 3 2 0 0 90 4 107
2017 Administration and operations 33 46 10 5 5 0 1 80 10 106
2017 Human resources 39 56 5 0 0 0 0 95 0 20
2017 Information technology 39 55 0 0 5 0 0 95 5 18
2017 None of the above 55 40 4 0 0 0 0 96 0 18
2014 Client contact centre 20 26 31 11 11 0 0 47 23 16
2014 Legal services 38 55 4 1 2 0 0 93 3 104
2014 Administration and operations 38 39 13 9 1 0 0 77 10 140
2014 Human resources 44 28 20 8 0 0 0 72 8 15
2014 Financial management 10 52 13 19 6 0 0 61 26 14
2014 Information management 33 48 0 9 9 0 0 81 19 12
2014 Information technology 27 23 14 32 5 0 0 50 36 22
2014 Other services to the public 54 33 6 6 0 0 0 88 6 17
2014 None of the above 29 45 13 3 6 0 3 77 10 34

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 58 14 28 0 0 0 0 72 0 15
2018 Security 30 36 5 13 15 0 0 67 28 14
2018 Legal services 34 33 18 7 6 1 1 68 14 118
2018 Administration and operations 40 37 14 6 2 1 1 79 7 126
2018 Human resources 6 40 15 23 14 3 0 47 38 31
2018 Financial management 11 60 6 18 6 0 0 71 24 15
2018 Information management 72 12 10 6 0 0 0 84 6 13
2018 Information technology 15 33 24 12 10 0 6 51 23 32
2018 Other services to the public 18 48 27 7 0 0 0 66 7 11
2018 None of the above 55 23 0 17 4 0 0 78 22 23
2017 Client contact centre 51 24 18 0 7 0 0 75 7 12
2017 Security 30 16 8 45 0 0 0 47 45 11
2017 Legal services 42 32 16 4 6 0 1 75 9 107
2017 Administration and operations 35 44 15 1 3 0 1 80 4 106
2017 Human resources 5 39 31 25 0 0 0 44 25 20
2017 Information technology 29 27 11 17 11 0 5 60 29 18
2017 None of the above 50 23 11 5 5 7 0 77 11 18
2014 Client contact centre 46 23 19 7 6 0 0 68 13 16
2014 Legal services 36 36 19 6 2 0 0 72 9 104
2014 Administration and operations 31 34 23 9 3 0 1 65 12 139
2014 Human resources 22 24 18 18 18 0 0 46 36 15
2014 Financial management 10 23 35 6 26 0 0 32 32 14
2014 Information management 44 23 25 0 8 0 0 67 8 12
2014 Information technology 27 32 18 5 18 0 0 59 23 22
2014 Other services to the public 55 23 6 10 6 0 0 78 16 17
2014 None of the above 45 34 14 0 7 0 0 79 7 34

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 20 13 35 26 6 0 0 33 33 15
2018 Security 16 36 21 27 0 0 0 27 52 14
2018 Legal services 8 15 18 26 24 5 4 54 26 117
2018 Administration and operations 7 15 32 21 20 2 4 44 23 126
2018 Human resources 25 35 26 8 3 0 3 11 62 32
2018 Financial management 6 32 33 15 15 0 0 30 37 15
2018 Information management 6 16 42 27 10 0 0 36 22 13
2018 Information technology 16 41 21 13 9 0 0 23 57 31
2018 Other services to the public 7 45 30 0 18 0 0 18 52 11
2018 None of the above 4 23 31 14 14 9 6 33 31 23
2017 Client contact centre 9 25 26 25 0 0 15 30 39 12
2017 Security 29 27 16 19 0 0 8 21 61 11
2017 Legal services 5 17 27 22 19 2 7 45 25 108
2017 Administration and operations 7 13 42 24 8 3 3 34 22 106
2017 Human resources 26 20 49 5 0 0 0 5 46 20
2017 Information technology 33 22 40 5 0 0 0 5 55 18
2017 None of the above 15 21 17 24 22 0 0 46 36 18
2014 Client contact centre 30 43 13 7 0 0 7 7 79 16
2014 Legal services 4 14 38 25 11 1 7 39 19 104
2014 Administration and operations 7 26 38 13 10 2 3 25 35 140
2014 Human resources 26 26 48 0 0 0 0 0 52 15
2014 Financial management 32 39 29 0 0 0 0 0 71 14
2014 Information management 0 57 43 0 0 0 0 0 57 12
2014 Information technology 55 23 14 5 5 0 0 9 77 22
2014 Other services to the public 6 9 30 24 24 6 0 52 16 17
2014 None of the above 9 11 36 16 17 2 9 37 23 34

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 8 31 19 16 18 0 8 37 42 15
2018 Security 8 26 30 20 17 0 0 36 34 13
2018 Legal services 6 13 17 25 26 7 5 59 22 117
2018 Administration and operations 3 17 27 25 23 2 4 51 21 125
2018 Human resources 25 10 38 6 8 7 6 16 40 32
2018 Financial management 6 18 17 33 26 0 0 59 24 14
2018 Information management 10 26 21 6 37 0 0 43 35 13
2018 Information technology 9 19 36 22 12 3 0 35 28 32
2018 Other services to the public 21 27 25 9 18 0 0 27 48 11
2018 None of the above 9 14 18 26 14 9 9 49 29 23
2017 Client contact centre 17 23 35 9 0 0 16 11 48 12
2017 Security 20 34 30 8 0 0 8 9 58 11
2017 Legal services 9 14 22 20 25 4 6 50 25 108
2017 Administration and operations 7 18 30 26 10 2 6 40 27 106
2017 Human resources 15 5 49 10 10 12 0 23 22 20
2017 Information technology 6 29 47 6 0 6 6 7 40 17
2017 None of the above 5 31 12 23 22 6 0 48 39 18
2014 Client contact centre 24 43 6 7 0 13 7 8 84 16
2014 Legal services 7 18 23 27 9 3 12 43 30 103
2014 Administration and operations 11 20 30 16 14 4 5 33 34 140
2014 Human resources 12 0 38 32 12 0 6 47 13 15
2014 Financial management 29 26 32 13 0 0 0 13 55 14
2014 Information management 26 25 32 18 0 0 0 18 50 12
2014 Information technology 50 9 18 18 0 0 5 19 62 22
2014 Other services to the public 13 9 30 24 18 6 0 45 23 17
2014 None of the above 10 9 38 8 21 8 6 34 22 34

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 0 22 31 19 13 0 15 38 25 14
2018 Security 31 29 17 13 10 0 0 23 60 13
2018 Legal services 3 13 19 20 33 6 6 59 19 115
2018 Administration and operations 7 17 25 17 22 5 7 44 28 126
2018 Human resources 14 17 26 25 5 0 14 35 36 32
2018 Financial management 11 22 6 28 28 0 6 59 35 15
2018 Information management 15 6 38 21 10 10 0 34 24 13
2018 Information technology 6 29 34 13 15 0 3 28 37 32
2018 Other services to the public 9 18 30 25 9 0 9 38 30 11
2018 None of the above 12 6 11 32 12 23 6 60 24 23
2017 Client contact centre 0 31 18 35 0 0 15 42 37 12
2017 Security 9 36 28 11 0 0 16 13 53 11
2017 Legal services 5 14 21 22 28 1 9 56 21 108
2017 Administration and operations 5 24 32 23 9 0 8 35 31 106
2017 Human resources 25 19 21 15 15 0 5 31 46 20
2017 Information technology 12 17 30 18 6 6 12 29 35 17
2017 None of the above 22 10 10 17 23 6 13 49 39 18
2014 Client contact centre 44 36 7 7 0 0 7 7 85 16
2014 Legal services 7 17 21 29 12 2 12 48 28 104
2014 Administration and operations 13 21 26 19 12 4 5 34 37 139
2014 Human resources 38 26 22 0 14 0 0 14 64 15
2014 Financial management 35 13 32 19 0 0 0 19 48 14
2014 Information management 30 16 17 27 9 0 0 37 46 12
2014 Information technology 14 27 32 23 0 5 0 24 43 22
2014 Other services to the public 11 16 18 18 24 6 6 49 31 17
2014 None of the above 13 16 29 3 20 5 16 29 35 34

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 0 30 23 28 18 0 0 47 30 15
2018 Security 8 12 50 20 10 0 0 30 20 13
2018 Legal services 1 11 23 24 32 6 4 61 13 117
2018 Administration and operations 3 6 28 32 27 1 3 61 9 124
2018 Human resources 9 19 40 16 13 0 3 30 28 32
2018 Financial management 12 11 6 32 39 0 0 71 24 15
2018 Information management 0 16 12 41 31 0 0 72 16 13
2018 Information technology 12 22 25 23 18 0 0 41 34 32
2018 Other services to the public 7 18 27 21 18 9 0 42 28 11
2018 None of the above 7 17 9 35 20 11 0 62 28 23
2017 Client contact centre 9 7 9 51 9 0 15 71 18 12
2017 Security 9 20 25 19 11 0 16 36 34 11
2017 Legal services 1 6 26 35 27 0 5 66 7 107
2017 Administration and operations 8 10 34 32 12 0 5 46 18 105
2017 Human resources 25 17 39 5 15 0 0 20 41 20
2017 Information technology 12 18 47 11 6 0 6 18 31 17
2017 None of the above 11 15 11 29 24 4 6 59 28 18
2014 Client contact centre 19 18 25 31 0 0 7 34 40 16
2014 Legal services 6 11 26 37 13 2 6 54 18 103
2014 Administration and operations 6 16 24 29 20 1 4 52 23 138
2014 Human resources 6 24 48 14 8 0 0 22 30 15
2014 Financial management 13 26 52 0 10 0 0 10 39 14
2014 Information management 7 17 25 41 9 0 0 51 24 12
2014 Information technology 48 24 0 19 10 0 0 29 71 21
2014 Other services to the public 0 11 17 42 24 6 0 71 11 17
2014 None of the above 11 3 36 23 18 2 7 45 16 34

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 6 33 13 20 20 8 0 44 42 15
2018 Security 10 37 23 23 7 0 0 30 47 13
2018 Legal services 12 13 23 17 21 7 8 44 29 117
2018 Administration and operations 14 17 27 16 19 2 4 37 33 124
2018 Human resources 38 23 19 12 6 0 3 19 62 32
2018 Financial management 6 29 21 26 19 0 0 45 34 15
2018 Information management 26 6 31 15 16 0 6 33 34 13
2018 Information technology 24 32 14 18 9 0 3 28 58 32
2018 Other services to the public 36 18 16 12 18 0 0 30 54 11
2018 None of the above 14 26 4 21 20 9 6 48 47 23
2017 Client contact centre 24 22 54 0 0 0 0 0 46 12
2017 Security 26 41 8 8 8 0 8 18 73 11
2017 Legal services 15 19 25 13 21 2 5 36 36 108
2017 Administration and operations 16 35 25 13 5 1 5 20 54 106
2017 Human resources 29 24 21 10 10 5 0 21 57 20
2017 Information technology 35 35 17 6 6 0 0 12 71 17
2017 None of the above 20 11 14 24 19 0 11 49 35 18
2014 Client contact centre 38 37 12 7 0 0 7 7 80 16
2014 Legal services 19 23 21 21 8 1 9 31 46 104
2014 Administration and operations 25 24 23 12 11 2 3 24 52 140
2014 Human resources 36 12 36 8 8 0 0 16 48 15
2014 Financial management 42 29 19 10 0 0 0 10 71 14
2014 Information management 33 50 9 0 0 0 7 0 90 12
2014 Information technology 55 18 9 18 0 0 0 18 73 22
2014 Other services to the public 12 39 24 6 12 6 0 20 55 17
2014 None of the above 21 8 27 23 15 2 3 41 31 34

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 14 55 21 4 6 0 0 11 69 15
2018 Security 10 7 43 13 27 0 0 40 17 13
2018 Legal services 11 15 14 24 23 3 10 54 30 117
2018 Administration and operations 11 18 30 15 18 3 4 36 31 126
2018 Human resources 15 33 40 10 3 0 0 13 48 32
2018 Financial management 11 11 39 21 19 0 0 39 22 15
2018 Information management 19 19 19 5 18 10 10 29 47 13
2018 Information technology 3 24 31 23 6 9 3 34 31 32
2018 None of the above 4 10 26 35 16 9 0 56 15 22
2017 Client contact centre 9 22 18 42 0 9 0 47 34 12
2017 Security 17 8 39 16 11 0 8 30 27 11
2017 Legal services 13 14 20 12 26 8 7 45 31 107
2017 Administration and operations 18 18 32 18 9 1 4 29 38 106
2017 Human resources 20 29 24 12 10 5 0 23 52 20
2017 Information technology 6 24 18 29 6 0 18 43 36 17
2017 None of the above 6 28 12 23 14 11 6 45 41 17
2014 Client contact centre 35 13 25 7 0 7 13 8 61 16
2014 Legal services 9 15 19 23 11 2 20 45 31 104
2014 Administration and operations 4 21 25 24 13 5 6 43 29 139
2014 Human resources 6 30 20 30 8 0 6 41 38 15
2014 Financial management 16 13 65 6 0 0 0 6 29 14
2014 Information management 50 23 9 18 0 0 0 18 73 12
2014 Information technology 23 23 18 27 5 0 5 33 48 22
2014 Other services to the public 6 12 27 24 18 6 6 48 21 17
2014 None of the above 15 18 35 9 18 0 6 28 35 34

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 0 22 23 34 20 0 0 55 22 15
2018 Security 19 21 27 17 7 10 0 26 44 13
2018 Legal services 4 15 25 20 21 6 9 49 22 114
2018 Administration and operations 7 17 28 24 17 2 5 44 26 126
2018 Human resources 12 25 31 16 9 5 3 26 40 31
2018 Financial management 18 21 11 26 24 0 0 51 39 15
2018 Information management 15 10 22 22 21 10 0 48 27 13
2018 Information technology 3 35 22 18 15 0 6 36 41 32
2018 Other services to the public 18 9 46 9 9 9 0 20 30 11
2018 None of the above 0 21 17 21 16 19 6 50 27 23
2017 Client contact centre 9 24 25 0 18 9 15 24 43 12
2017 Security 9 11 42 30 0 0 8 33 21 11
2017 Legal services 10 17 23 18 23 3 6 45 30 108
2017 Administration and operations 13 17 32 21 9 4 5 33 33 106
2017 Human resources 25 19 15 29 5 7 0 37 47 20
2017 Information technology 12 24 35 12 18 0 0 30 35 17
2017 None of the above 16 15 5 16 24 11 13 52 41 18
2014 Client contact centre 26 34 13 20 0 0 7 21 65 16
2014 Legal services 10 16 33 15 5 6 15 25 34 104
2014 Administration and operations 13 22 28 13 13 4 5 29 39 140
2014 Human resources 12 32 34 6 16 0 0 22 44 15
2014 Financial management 26 16 35 23 0 0 0 23 42 14
2014 Information management 18 34 30 0 10 0 8 11 57 11
2014 Information technology 9 14 27 36 5 5 5 45 25 22
2014 Other services to the public 4 29 24 24 12 6 0 39 35 17
2014 None of the above 13 22 33 14 12 0 6 28 37 34
Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 22 30 33 0 8 7 0 55 9 14
2018 Security 21 47 0 11 15 6 0 72 28 14
2018 Legal services 33 28 13 7 3 12 4 73 11 117
2018 Administration and operations 27 29 13 17 6 3 5 61 25 126
2018 Human resources 34 22 16 8 6 6 8 66 16 31
2018 Financial management 39 42 18 0 0 0 0 82 0 14
2018 Information management 11 16 12 22 19 19 0 33 52 13
2018 Information technology 17 22 25 12 12 3 9 44 27 32
2018 Other services to the public 18 9 25 18 21 9 0 30 42 11
2018 None of the above 38 8 20 4 10 11 9 57 17 23
2017 Client contact centre 7 29 19 18 9 0 17 44 33 11
2017 Security 25 9 38 0 20 0 8 37 21 11
2017 Legal services 17 28 17 15 9 9 5 53 28 108
2017 Administration and operations 19 31 23 14 8 3 2 53 23 106
2017 Human resources 44 39 5 7 0 5 0 88 7 20
2017 Information technology 23 28 27 0 11 0 11 57 12 18
2017 None of the above 11 27 10 17 11 0 23 50 37 18
2014 Client contact centre 11 18 32 6 26 0 7 31 35 16
2014 Legal services 20 27 17 13 13 7 4 52 29 104
2014 Administration and operations 24 27 22 12 11 3 2 53 24 139
2014 Human resources 46 28 14 0 0 0 12 84 0 15
2014 Financial management 26 26 6 23 6 0 13 59 33 14
2014 Information management 16 57 26 0 0 0 0 74 0 12
2014 Information technology 9 14 36 18 18 0 5 24 38 22
2014 Other services to the public 29 18 29 12 12 0 0 47 25 17
2014 None of the above 15 34 21 12 15 3 0 50 28 34

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 35 12 5 8 0 0 75 13 15
2018 Security 34 27 9 14 15 0 0 61 30 14
2018 Legal services 59 23 6 3 6 2 1 85 9 116
2018 Administration and operations 45 30 7 13 5 0 1 75 18 124
2018 Human resources 71 22 7 0 0 0 0 93 0 32
2018 Financial management 65 30 6 0 0 0 0 94 0 15
2018 Information management 36 42 6 0 10 6 0 83 10 13
2018 Information technology 42 25 12 12 9 0 0 67 21 32
2018 Other services to the public 27 27 9 16 12 9 0 59 31 11
2018 None of the above 51 17 19 12 0 0 0 68 12 23
2017 Client contact centre 31 35 7 9 9 0 9 74 19 12
2017 Security 25 25 19 11 11 0 8 55 24 11
2017 Legal services 38 35 11 8 7 1 0 74 15 108
2017 Administration and operations 39 33 13 8 7 0 0 72 15 105
2017 Human resources 69 26 5 0 0 0 0 95 0 20
2017 Information technology 45 44 0 0 11 0 0 89 11 18
2017 None of the above 40 38 5 11 0 0 4 82 12 18
2014 Client contact centre 22 38 20 13 7 0 0 60 20 16
2014 Legal services 27 39 7 9 10 7 1 71 21 104
2014 Administration and operations 41 25 9 10 13 1 1 67 23 140
2014 Human resources 66 20 6 0 8 0 0 86 8 15
2014 Financial management 23 55 13 10 0 0 0 77 10 14
2014 Information management 42 40 18 0 0 0 0 82 0 12
2014 Information technology 23 32 5 18 18 5 0 57 38 22
2014 Other services to the public 52 17 6 12 13 0 0 69 25 17
2014 None of the above 39 27 8 9 13 0 3 68 23 34

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 14 29 9 34 14 0 0 43 48 15
2018 Security 21 22 20 0 25 12 0 49 28 14
2018 Legal services 22 14 11 10 11 29 3 52 32 115
2018 Administration and operations 16 21 17 20 16 9 1 41 40 126
2018 Human resources 11 32 18 9 6 21 3 57 20 31
2018 Financial management 27 21 15 21 0 11 6 57 25 15
2018 Information management 11 16 6 28 19 19 0 33 59 13
2018 Information technology 3 8 18 28 21 18 3 14 63 32
2018 Other services to the public 0 18 16 39 18 0 9 20 62 11
2018 None of the above 25 13 7 16 16 18 6 50 41 23
2017 Client contact centre 7 9 25 26 17 0 16 19 52 12
2017 Security 8 25 16 0 11 11 28 55 18 11
2017 Legal services 6 15 16 21 14 25 3 30 48 108
2017 Administration and operations 9 22 17 23 20 10 0 34 47 106
2017 Human resources 20 29 5 26 0 15 5 61 33 20
2017 Information technology 12 5 16 17 27 11 11 23 56 18
2017 None of the above 10 23 0 5 17 28 17 60 40 18
2014 Client contact centre 0 5 31 32 20 0 13 6 59 16
2014 Legal services 12 18 13 18 22 13 3 36 48 104
2014 Administration and operations 13 17 18 19 19 9 4 35 44 139
2014 Human resources 28 46 8 6 0 6 6 84 7 15
2014 Financial management 23 26 6 29 16 0 0 48 45 14
2014 Information management 7 23 43 27 0 0 0 30 27 12
2014 Information technology 9 14 23 14 36 5 0 24 52 22
2014 Other services to the public 24 15 12 12 31 6 0 41 46 17
2014 None of the above 9 18 27 6 24 15 0 32 36 34

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 28 51 21 0 0 0 0 79 0 15
2018 Security 27 47 6 11 9 0 0 74 20 14
2018 Legal services 59 31 4 3 2 0 0 91 5 116
2018 Administration and operations 50 33 7 7 3 0 1 84 9 126
2018 Human resources 61 22 7 5 0 5 0 87 5 32
2018 Financial management 69 31 0 0 0 0 0 100 0 15
2018 Information management 36 22 16 16 10 0 0 58 26 13
2018 Information technology 40 34 14 6 6 0 0 74 12 31
2018 Other services to the public 27 36 16 0 21 0 0 63 21 11
2018 None of the above 40 42 9 4 6 0 0 82 9 23
2017 Client contact centre 31 51 0 0 9 0 9 91 9 12
2017 Security 25 17 27 11 0 11 8 52 14 11
2017 Legal services 31 52 8 8 1 1 0 84 9 108
2017 Administration and operations 35 42 13 7 4 0 0 76 11 106
2017 Human resources 59 36 0 5 0 0 0 95 5 20
2017 Information technology 51 22 17 5 5 0 0 73 11 18
2017 None of the above 36 43 0 11 6 0 4 82 18 18
2014 Client contact centre 29 39 20 13 0 0 0 67 13 16
2014 Legal services 27 46 14 10 3 0 0 73 13 104
2014 Administration and operations 34 37 11 12 6 0 0 71 18 139
2014 Human resources 70 22 8 0 0 0 0 92 0 15
2014 Financial management 35 48 0 16 0 0 0 84 16 14
2014 Information management 14 59 19 8 0 0 0 73 8 12
2014 Information technology 18 45 9 5 23 0 0 64 27 22
2014 Other services to the public 42 33 6 6 13 0 0 75 19 17
2014 None of the above 38 31 19 0 12 0 0 69 12 34

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 21 33 6 0 0 0 61 6 15
2018 Security 33 53 5 9 0 0 0 86 9 14
2018 Legal services 56 32 7 1 2 2 0 89 4 117
2018 Administration and operations 44 34 8 3 6 2 3 82 9 126
2018 Human resources 59 38 0 3 0 0 0 97 3 32
2018 Financial management 41 41 12 6 0 0 0 82 6 15
2018 Information management 46 28 0 16 10 0 0 74 26 13
2018 Information technology 42 33 12 9 0 3 0 78 10 32
2018 Other services to the public 27 48 7 0 9 9 0 82 10 11
2018 None of the above 38 29 28 0 6 0 0 67 6 23
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 45 51 0 0 5 0 0 95 5 15
2018 Security 36 30 6 12 15 0 0 67 27 14
2018 Legal services 38 35 8 5 5 5 5 80 11 116
2018 Administration and operations 49 30 6 6 6 2 1 81 13 125
2018 Human resources 45 29 21 3 3 0 0 73 6 32
2018 Financial management 57 21 7 6 0 0 9 86 6 15
2018 Information management 40 34 16 0 10 0 0 74 10 13
2018 Information technology 30 24 22 17 6 0 0 55 23 32
2018 Other services to the public 36 18 9 9 28 0 0 54 37 11
2018 None of the above 63 15 11 6 6 0 0 77 11 23
2017 Client contact centre 26 23 26 15 0 0 9 54 17 12
2017 Security 36 38 0 9 9 0 8 81 19 11
2017 Legal services 38 34 13 8 4 1 2 74 13 107
2017 Administration and operations 35 33 13 12 6 0 1 68 18 106
2017 Human resources 44 29 17 5 5 0 0 74 10 20
2017 Information technology 45 38 11 0 0 0 5 88 0 18
2017 None of the above 27 39 4 5 18 0 5 70 25 18
2014 Client contact centre 20 49 5 13 13 0 0 69 26 16
2014 Legal services 27 32 17 12 8 0 4 62 21 104
2014 Administration and operations 36 35 9 12 7 0 1 71 19 140
2014 Human resources 38 34 14 6 0 0 8 78 6 15
2014 Financial management 32 23 6 32 6 0 0 55 39 14
2014 Information management 7 59 0 25 9 0 0 66 34 12
2014 Information technology 9 41 14 18 18 0 0 50 36 22
2014 Other services to the public 46 29 18 6 0 0 0 75 6 17
2014 None of the above 20 37 24 6 13 0 0 57 19 34

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 53 29 11 8 0 0 0 81 8 15
2018 Security 30 42 0 5 13 9 0 80 20 14
2018 Legal services 54 26 10 2 1 3 3 86 4 116
2018 Administration and operations 50 29 8 2 6 4 1 83 9 125
2018 Human resources 52 29 10 0 6 3 0 83 6 32
2018 Financial management 72 9 12 6 0 0 0 82 6 15
2018 Information management 30 54 6 0 10 0 0 84 10 13
2018 Information technology 36 16 29 9 6 3 0 54 16 32
2018 Other services to the public 45 9 16 12 9 0 9 59 23 11
2018 None of the above 66 7 16 6 0 6 0 77 6 23
2017 Client contact centre 42 34 15 9 0 0 0 76 9 12
2017 Security 53 19 11 0 9 0 8 79 9 11
2017 Legal services 52 20 12 8 3 3 2 76 12 107
2017 Administration and operations 40 33 11 8 7 2 0 74 15 106
2017 Human resources 59 10 21 0 10 0 0 69 10 20
2017 Information technology 45 44 0 5 0 0 5 94 6 18
2017 None of the above 45 23 15 0 11 0 5 72 12 18
2014 Client contact centre 20 30 38 0 13 0 0 49 13 16
2014 Legal services 27 40 12 9 5 2 6 72 15 104
2014 Administration and operations 40 33 12 6 7 0 2 74 13 140
2014 Human resources 50 42 8 0 0 0 0 92 0 15
2014 Financial management 45 6 13 35 0 0 0 52 35 14
2014 Information management 23 42 0 34 0 0 0 66 34 12
2014 Information technology 14 27 18 23 14 5 0 43 38 22
2014 Other services to the public 54 21 12 6 6 0 0 75 12 17
2014 None of the above 27 30 18 6 13 3 3 61 20 34

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 57 31 7 0 5 0 0 88 5 14
2018 Security 36 30 15 5 13 0 0 67 18 14
2018 Legal services 51 28 9 3 4 2 3 83 8 115
2018 Administration and operations 48 30 8 5 5 2 2 81 10 125
2018 Human resources 60 24 10 0 6 0 0 84 6 32
2018 Financial management 72 9 12 6 0 0 0 82 6 15
2018 Information management 31 69 0 0 0 0 0 100 0 13
2018 Information technology 36 30 12 9 9 0 3 68 19 32
2018 Other services to the public 45 9 16 9 21 0 0 54 30 11
2018 None of the above 66 13 10 6 0 6 0 83 6 23
2017 Client contact centre 51 16 25 0 9 0 0 67 9 12
2017 Security 16 25 41 9 0 0 8 46 9 11
2017 Legal services 52 23 12 7 3 1 2 78 10 107
2017 Administration and operations 43 32 12 7 5 0 1 75 13 105
2017 Human resources 59 26 0 10 5 0 0 85 15 20
2017 Information technology 45 49 5 0 0 0 0 95 0 18
2017 None of the above 44 24 10 5 17 0 0 68 22 18
2014 Client contact centre 27 36 12 13 13 0 0 63 25 16
2014 Legal services 25 42 17 6 7 0 3 69 13 103
2014 Administration and operations 32 32 13 15 6 0 1 65 21 140
2014 Human resources 52 34 14 0 0 0 0 86 0 15
2014 Financial management 45 19 6 29 0 0 0 65 29 14
2014 Information management 25 33 16 16 9 0 0 58 26 12
2014 Information technology 14 36 9 23 18 0 0 50 41 22
2014 Other services to the public 48 33 6 6 6 0 0 81 12 17
2014 None of the above 25 30 18 9 13 0 5 58 23 34

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 61 27 8 0 5 0 0 87 5 15
2018 Security 36 36 5 7 15 0 0 73 22 14
2018 Legal services 62 22 5 4 2 2 3 89 6 115
2018 Administration and operations 62 23 3 3 6 1 2 87 9 125
2018 Human resources 68 18 3 3 6 0 3 88 9 32
2018 Financial management 63 21 7 0 9 0 0 84 9 15
2018 Information management 52 22 16 0 10 0 0 74 10 13
2018 Information technology 42 30 16 0 9 0 3 74 10 32
2018 Other services to the public 45 9 25 12 9 0 0 54 21 11
2018 None of the above 66 18 4 0 6 6 0 89 6 23
2017 Client contact centre 36 22 25 17 0 0 0 58 17 12
2017 Security 44 19 18 0 0 11 8 78 0 11
2017 Legal services 56 23 9 4 4 3 2 83 8 108
2017 Administration and operations 52 20 20 2 6 1 0 72 8 106
2017 Human resources 76 19 0 0 5 0 0 95 5 20
2017 Information technology 61 33 0 0 0 5 0 100 0 18
2017 None of the above 54 22 0 6 18 0 0 76 24 17

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 53 29 14 0 5 0 0 81 5 15
2018 Security 42 30 5 0 22 0 0 73 22 14
2018 Legal services 53 28 11 3 3 1 1 83 7 116
2018 Administration and operations 58 20 11 4 5 1 1 79 10 124
2018 Human resources 62 26 6 0 6 0 0 88 6 32
2018 Financial management 71 10 19 0 0 0 0 81 0 14
2018 Information management 52 22 10 6 10 0 0 74 16 13
2018 Information technology 45 19 17 6 12 0 0 64 19 32
2018 Other services to the public 27 27 25 0 21 0 0 54 21 11
2018 None of the above 66 12 10 6 0 6 0 83 6 23
2017 Client contact centre 45 23 15 9 9 0 0 68 17 12
2017 Security 33 41 18 0 0 0 8 81 0 11
2017 Legal services 52 29 6 6 4 2 2 84 10 108
2017 Administration and operations 49 27 10 7 7 0 0 76 14 106
2017 Human resources 59 26 0 5 10 0 0 85 15 20
2017 Information technology 67 33 0 0 0 0 0 100 0 18
2017 None of the above 55 28 0 11 6 0 0 83 17 18
2014 Client contact centre 25 25 31 7 13 0 0 49 19 16
2014 Legal services 32 36 16 10 5 0 1 69 15 104
2014 Administration and operations 48 27 9 10 5 0 1 76 16 140
2014 Human resources 34 40 8 12 6 0 0 74 18 15
2014 Financial management 29 23 35 6 6 0 0 52 13 14
2014 Information management 43 14 9 25 9 0 0 56 34 12
2014 Information technology 14 36 14 9 18 9 0 55 30 22
2014 Other services to the public 52 29 6 12 0 0 0 81 12 17
2014 None of the above 32 22 33 6 3 0 3 56 10 34
Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Legal services 54 22 7 10 0 0 7 81 11 18
2018 Administration and operations 22 42 17 12 7 0 0 64 19 28
2018 Information technology 0 29 0 41 0 20 10 41 59 10
2017 Legal services 38 47 11 0 5 0 0 85 5 18
2017 Administration and operations 17 65 10 3 0 4 0 86 4 27
2017 Human resources 40 40 0 0 0 10 10 100 0 10
2014 Legal services 42 36 11 5 6 0 0 78 11 16
2014 Administration and operations 31 40 5 13 7 0 3 73 21 36

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 27 22 14 5 0 0 59 19 15
2018 Security 25 33 15 21 6 0 0 58 27 14
2018 Legal services 47 23 8 6 5 11 1 79 12 117
2018 Administration and operations 32 33 16 5 7 5 2 70 13 126
2018 Human resources 28 53 3 3 3 10 0 90 6 32
2018 Financial management 39 49 6 6 0 0 0 89 6 15
2018 Information management 46 19 10 10 10 6 0 69 21 13
2018 Information technology 29 30 19 15 3 3 0 62 19 32
2018 Other services to the public 9 36 25 0 21 9 0 49 23 11
2018 None of the above 44 17 15 18 0 6 0 65 19 23
2017 Client contact centre 16 25 33 9 9 0 9 45 19 12
2017 Security 30 53 0 0 9 0 8 91 9 11
2017 Legal services 31 38 13 9 4 5 0 72 14 108
2017 Administration and operations 25 33 19 11 6 8 0 62 17 106
2017 Human resources 30 29 31 5 0 5 0 62 5 20
2017 Information technology 34 28 16 5 5 5 5 69 12 18
2017 None of the above 24 29 5 27 0 10 4 62 32 18
2014 Client contact centre 7 39 24 13 0 18 0 55 16 16
2014 Legal services 19 37 20 8 5 11 0 63 14 104
2014 Administration and operations 23 32 17 12 7 9 0 60 21 140
2014 Human resources 38 34 8 20 0 0 0 72 20 15
2014 Financial management 16 42 23 19 0 0 0 58 19 14
2014 Information management 16 39 17 27 0 0 0 56 27 12
2014 Information technology 23 14 14 23 23 5 0 38 48 22
2014 Other services to the public 30 35 24 4 6 0 0 65 11 17
2014 None of the above 18 12 33 16 6 12 2 35 27 33

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 29 20 8 11 0 0 61 19 15
2018 Security 25 36 12 12 15 0 0 61 27 14
2018 Legal services 42 25 12 7 7 8 0 72 15 116
2018 Administration and operations 30 32 15 10 9 2 2 65 20 124
2018 Human resources 25 37 13 8 3 13 0 72 13 32
2018 Financial management 49 27 18 0 6 0 0 76 6 14
2018 Information management 40 25 0 10 19 6 0 69 31 13
2018 Information technology 26 31 12 18 12 0 0 57 31 32
2018 Other services to the public 18 18 18 25 21 0 0 36 46 11
2018 None of the above 33 25 18 14 4 6 0 61 20 23
2017 Client contact centre 16 9 49 9 18 0 0 25 26 12
2017 Security 19 53 19 0 0 0 8 79 0 11
2017 Legal services 27 29 17 15 9 3 0 57 25 108
2017 Administration and operations 20 27 24 15 8 4 1 50 25 106
2017 Human resources 35 20 21 19 5 0 0 54 24 20
2017 Information technology 25 29 23 12 6 0 6 57 19 17
2017 None of the above 28 19 16 21 11 0 4 49 34 18
2014 Client contact centre 0 31 36 20 7 6 0 33 29 16
2014 Legal services 15 35 29 10 8 4 0 51 19 104
2014 Administration and operations 18 30 19 17 14 1 0 49 32 140
2014 Human resources 26 40 8 20 6 0 0 66 26 15
2014 Financial management 16 29 23 13 19 0 0 45 32 14
2014 Information management 19 30 26 25 0 0 0 49 25 12
2014 Information technology 18 9 18 27 27 0 0 27 55 22
2014 Other services to the public 12 41 18 23 6 0 0 53 29 17
2014 None of the above 21 18 24 10 13 9 6 46 27 33

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 20 38 24 12 7 0 0 58 18 14
2018 Security 25 36 6 13 20 0 0 61 33 14
2018 Legal services 36 21 13 11 10 10 0 63 23 117
2018 Administration and operations 20 31 19 11 12 4 2 54 25 126
2018 Human resources 17 37 13 14 9 10 0 60 25 32
2018 Financial management 34 44 11 11 0 0 0 78 11 15
2018 Information management 25 30 10 0 19 16 0 65 23 13
2018 Information technology 27 17 31 21 0 3 0 46 22 32
2018 Other services to the public 0 28 49 0 23 0 0 28 23 10
2018 None of the above 22 29 20 10 12 6 0 55 24 23
2017 Client contact centre 0 18 49 9 18 7 0 20 28 12
2017 Security 8 28 36 9 0 11 8 45 11 11
2017 Legal services 19 23 24 18 9 6 0 46 29 108
2017 Administration and operations 14 29 22 15 12 8 0 47 29 106
2017 Human resources 25 29 5 15 10 17 0 65 29 20
2017 Information technology 18 27 27 11 11 0 5 48 23 18
2017 None of the above 24 23 11 16 17 5 4 52 36 18
2014 Client contact centre 0 13 21 40 13 13 0 15 61 16
2014 Legal services 12 22 33 17 10 7 0 36 28 104
2014 Administration and operations 13 24 20 22 14 6 0 40 39 140
2014 Human resources 22 26 14 38 0 0 0 48 38 15
2014 Financial management 0 39 23 19 19 0 0 39 39 14
2014 Information management 19 7 49 25 0 0 0 26 25 12
2014 Information technology 9 9 23 23 32 5 0 19 57 22
2014 Other services to the public 6 35 30 11 12 6 0 44 24 17
2014 None of the above 15 13 21 19 15 15 2 33 42 33

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 18 43 28 5 6 0 0 61 11 15
2018 Security 25 36 12 5 22 0 0 61 27 14
2018 Legal services 31 25 15 11 10 8 0 61 22 117
2018 Administration and operations 18 43 13 10 14 1 2 63 24 126
2018 Human resources 17 39 6 22 6 10 0 63 30 32
2018 Financial management 39 27 22 6 6 0 0 67 11 15
2018 Information management 25 25 10 5 19 16 0 59 30 13
2018 Information technology 27 18 22 15 15 3 0 46 31 32
2018 Other services to the public 0 25 36 9 30 0 0 25 39 11
2018 None of the above 30 23 24 0 18 6 0 56 19 23
2017 Client contact centre 9 9 49 15 18 0 0 18 33 12
2017 Security 8 36 8 8 20 11 8 55 35 11
2017 Legal services 17 30 15 17 14 7 0 51 33 108
2017 Administration and operations 18 29 18 21 12 2 0 48 34 105
2017 Human resources 20 26 15 10 24 5 0 49 36 20
2017 Information technology 29 27 22 0 16 0 5 59 17 18
2017 None of the above 28 24 16 5 22 0 4 55 29 18
2014 Client contact centre 0 20 41 26 7 6 0 21 35 16
2014 Legal services 8 26 29 17 15 5 0 36 34 104
2014 Administration and operations 15 33 17 15 17 3 0 50 33 140
2014 Human resources 20 48 8 18 6 0 0 68 24 15
2014 Financial management 0 29 19 39 13 0 0 29 52 14
2014 Information management 26 25 15 34 0 0 0 50 34 12
2014 Information technology 9 14 23 32 18 5 0 24 52 22
2014 Other services to the public 18 34 18 17 12 0 0 53 29 17
2014 None of the above 12 13 28 22 20 2 2 26 44 32
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 18 54 28 0 0 0 0 72 0 14
2018 Security 25 42 11 9 13 0 0 67 22 14
2018 Legal services 40 30 21 4 5 1 0 70 9 117
2018 Administration and operations 27 38 19 6 6 2 1 67 13 126
2018 Human resources 31 55 6 3 6 0 0 86 8 32
2018 Financial management 33 41 11 6 0 0 9 82 6 15
2018 Information management 25 19 32 5 19 0 0 43 25 13
2018 Information technology 26 42 16 9 6 0 0 69 15 32
2018 Other services to the public 18 43 27 0 12 0 0 61 12 11
2018 None of the above 26 42 22 10 0 0 0 68 10 23
2017 Client contact centre 9 44 15 15 9 7 0 57 26 12
2017 Security 19 53 11 9 0 0 8 79 9 11
2017 Legal services 28 37 19 7 5 3 0 68 12 108
2017 Administration and operations 24 44 14 13 5 0 0 69 17 106
2017 Human resources 35 36 10 15 5 0 0 71 20 20
2017 Information technology 29 33 22 16 0 0 0 61 16 18
2017 None of the above 16 46 23 11 0 0 4 64 11 18
2014 Client contact centre 13 27 41 13 7 0 0 40 19 16
2014 Legal services 19 33 36 4 4 2 1 54 9 103
2014 Administration and operations 25 40 19 11 3 1 1 66 15 140
2014 Human resources 26 52 16 0 6 0 0 78 6 15
2014 Financial management 13 45 23 6 13 0 0 58 19 14
2014 Information management 9 32 24 25 9 0 0 42 34 12
2014 Information technology 14 23 27 14 23 0 0 36 36 22
2014 Other services to the public 24 31 41 4 0 0 0 54 4 17
2014 None of the above 15 32 35 3 10 5 0 50 14 34

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 39 49 5 8 0 0 0 87 8 15
2018 Security 25 33 19 5 13 6 0 61 19 14
2018 Legal services 50 34 6 3 4 2 1 87 7 117
2018 Administration and operations 36 33 17 5 6 1 3 72 11 126
2018 Human resources 54 29 11 3 3 0 0 83 6 32
2018 Financial management 33 47 11 0 9 0 0 80 9 15
2018 Information management 25 43 6 10 10 6 0 73 21 13
2018 Information technology 29 19 21 6 12 6 6 55 21 32
2018 Other services to the public 18 52 0 30 0 0 0 70 30 11
2018 None of the above 38 33 21 4 0 4 0 74 4 23
2017 Client contact centre 22 51 9 9 9 0 0 73 18 12
2017 Security 36 16 31 0 0 9 8 63 0 11
2017 Legal services 44 30 10 8 4 4 0 76 13 108
2017 Administration and operations 31 40 14 8 2 3 1 75 10 106
2017 Human resources 59 26 5 10 0 0 0 85 10 20
2017 Information technology 36 35 11 0 6 12 0 81 7 17
2017 None of the above 37 30 17 6 0 6 5 75 7 17
2014 Client contact centre 13 18 32 24 0 0 14 35 28 16
2014 Legal services 24 40 14 6 9 7 0 69 16 103
2014 Administration and operations 36 35 16 9 2 3 1 73 11 140
2014 Human resources 74 20 0 6 0 0 0 94 6 15
2014 Financial management 45 26 23 6 0 0 0 71 6 14
2014 Information management 7 77 16 0 0 0 0 84 0 12
2014 Information technology 14 45 14 5 18 5 0 62 24 22
2014 Other services to the public 46 23 30 0 0 0 0 70 0 17
2014 None of the above 26 38 15 12 7 3 0 66 19 34

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 26 41 17 16 0 0 0 67 16 15
2018 Security 30 36 11 9 13 0 0 67 22 14
2018 Legal services 41 33 16 7 2 0 0 74 9 117
2018 Administration and operations 30 32 23 5 6 1 3 65 12 126
2018 Human resources 45 35 11 6 3 0 0 80 9 31
2018 Financial management 33 41 11 6 0 0 9 82 6 15
2018 Information management 19 40 21 10 10 0 0 59 19 13
2018 Information technology 23 27 28 9 6 6 0 54 16 32
2018 Other services to the public 18 36 25 21 0 0 0 54 21 11
2018 None of the above 32 47 16 0 0 4 0 83 0 23

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 18 19 21 12 14 16 0 44 31 15
2018 Security 21 21 30 5 22 0 0 42 27 14
2018 Legal services 24 21 13 11 11 15 6 57 27 117
2018 Administration and operations 27 22 17 10 12 6 6 56 25 126
2018 Human resources 23 22 12 9 8 18 8 62 22 31
2018 Financial management 36 22 26 6 0 11 0 64 6 15
2018 Information management 35 24 6 19 10 6 0 62 31 13
2018 Information technology 18 19 16 19 9 13 6 45 35 31
2018 Other services to the public 9 18 9 37 18 9 0 30 60 11
2018 None of the above 32 20 18 0 17 9 3 60 20 23
2017 Client contact centre 9 49 0 18 9 16 0 69 31 12
2017 Security 34 27 0 0 20 11 8 76 24 11
2017 Legal services 17 22 12 11 13 22 3 52 32 108
2017 Administration and operations 13 18 26 15 11 15 3 37 31 106
2017 Human resources 30 20 15 10 0 21 5 67 13 20
2017 Information technology 18 22 27 5 11 5 11 48 19 18
2017 None of the above 13 16 5 27 16 13 10 38 55 18
2014 Client contact centre 13 14 40 10 18 6 0 28 30 16
2014 Legal services 13 26 16 16 18 11 1 44 38 104
2014 Administration and operations 17 20 22 14 15 8 5 42 33 140
2014 Human resources 34 18 6 20 0 22 0 67 26 15
2014 Financial management 16 6 13 52 0 13 0 26 59 14
2014 Information management 0 18 56 26 0 0 0 18 26 12
2014 Information technology 5 9 27 9 32 9 9 17 50 22
2014 Other services to the public 18 12 35 12 0 18 4 39 16 17
2014 None of the above 12 18 19 9 21 13 8 38 38 34

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 26 19 36 12 0 6 0 48 13 15
2018 Security 25 36 17 9 13 0 0 61 22 14
2018 Legal services 30 26 14 11 12 5 2 60 25 117
2018 Administration and operations 25 30 17 10 14 2 1 57 25 125
2018 Human resources 17 38 21 24 0 0 0 55 24 32
2018 Financial management 37 28 15 5 6 0 9 72 12 15
2018 Information management 25 12 22 10 10 21 0 47 25 13
2018 Information technology 6 23 22 21 24 3 0 30 47 32
2018 Other services to the public 18 43 0 18 12 9 0 67 33 11
2018 None of the above 17 42 16 15 4 6 0 63 20 23
2017 Client contact centre 7 34 33 9 18 0 0 41 26 12
2017 Security 36 27 8 11 9 0 8 70 21 11
2017 Legal services 21 35 15 13 10 5 0 59 24 107
2017 Administration and operations 21 26 27 12 11 3 0 48 24 106
2017 Human resources 54 0 21 15 10 0 0 54 24 20
2017 Information technology 23 27 22 11 11 5 0 54 23 18
2017 None of the above 11 24 23 27 11 0 4 36 39 18
2014 Client contact centre 6 20 25 19 23 6 0 28 45 16
2014 Legal services 11 16 25 18 24 4 1 29 45 104
2014 Administration and operations 13 17 24 18 22 4 1 32 42 140
2014 Human resources 22 20 6 12 34 0 6 45 49 15
2014 Financial management 0 6 0 65 29 0 0 6 94 14
2014 Information management 19 0 31 33 16 0 0 19 50 12
2014 Information technology 5 9 18 27 36 5 0 14 67 22
2014 Other services to the public 12 24 47 17 0 0 0 36 17 17
2014 None of the above 6 16 31 22 22 3 0 23 45 34

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 18 13 38 12 19 0 0 31 31 15
2018 Security 27 30 15 9 18 0 0 58 27 14
2018 Legal services 16 18 5 18 23 5 17 43 51 117
2018 Administration and operations 22 26 15 15 18 3 1 50 35 126
2018 Human resources 22 33 8 15 17 5 0 58 34 32
2018 Financial management 36 22 19 23 0 0 0 58 23 15
2018 Information management 35 12 12 16 19 0 5 50 37 13
2018 Information technology 15 15 6 19 41 3 0 31 62 32
2018 Other services to the public 18 18 0 34 30 0 0 36 64 11
2018 None of the above 22 31 3 13 17 6 9 61 35 23
2017 Client contact centre 0 18 31 15 35 0 0 18 51 12
2017 Security 16 45 0 22 9 0 8 67 33 11
2017 Legal services 15 18 11 17 21 5 12 40 46 108
2017 Administration and operations 12 17 27 19 18 4 3 31 40 106
2017 Human resources 15 15 10 20 36 5 0 31 59 20
2017 Information technology 18 27 11 22 16 0 5 48 40 18
2017 None of the above 4 18 11 4 23 5 33 36 45 18
2014 Client contact centre 7 13 33 18 29 0 0 19 47 16
2014 Legal services 8 9 22 16 32 5 8 20 55 104
2014 Administration and operations 14 15 20 19 25 3 5 31 47 140
2014 Human resources 6 22 14 18 40 0 0 28 58 15
2014 Financial management 0 13 6 42 29 10 0 14 79 14
2014 Information management 9 16 0 36 32 0 7 27 73 12
2014 Information technology 9 23 14 9 45 0 0 32 55 22
2014 Other services to the public 18 23 24 19 12 0 4 43 32 17
2014 None of the above 6 9 15 14 39 6 11 18 64 34

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 18 43 20 14 5 0 0 61 19 15
2018 Security 36 27 9 14 13 0 0 63 27 14
2018 Legal services 34 29 16 5 10 4 2 68 16 116
2018 Administration and operations 27 35 22 10 3 4 1 64 13 126
2018 Human resources 30 49 10 7 3 0 0 79 10 32
2018 Financial management 41 35 12 0 6 6 0 81 6 15
2018 Information management 35 30 16 0 19 0 0 65 19 13
2018 Information technology 32 34 22 9 3 0 0 66 12 32
2018 Other services to the public 18 34 12 27 9 0 0 52 36 11
2018 None of the above 32 16 29 4 6 9 3 55 11 23
2017 Client contact centre 0 50 32 0 18 0 0 50 18 12
2017 Security 8 53 22 9 0 0 8 67 9 11
2017 Legal services 20 32 22 8 7 11 0 59 17 108
2017 Administration and operations 14 34 24 12 10 6 0 51 23 105
2017 Human resources 34 39 10 10 0 7 0 79 10 20
2017 Information technology 23 55 22 0 0 0 0 78 0 18
2017 None of the above 22 29 18 0 16 10 4 60 19 18

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 48 27 11 6 8 0 0 75 14 15
2018 Security 30 42 11 7 9 0 0 73 16 14
2018 Legal services 47 28 11 3 3 7 1 81 6 114
2018 Administration and operations 45 27 16 5 3 2 1 75 8 125
2018 Human resources 42 51 8 0 0 0 0 92 0 32
2018 Financial management 63 31 6 0 0 0 0 94 0 15
2018 Information management 47 37 6 10 0 0 0 84 10 13
2018 Information technology 48 15 22 0 0 15 0 74 0 32
2018 Other services to the public 43 30 9 18 0 0 0 73 18 11
2018 None of the above 46 30 13 6 0 6 0 80 6 23
2017 Client contact centre 25 51 25 0 0 0 0 75 0 12
2017 Security 34 19 28 0 11 0 8 58 12 11
2017 Legal services 38 27 17 4 4 10 0 72 9 108
2017 Administration and operations 37 36 13 6 4 4 0 76 10 106
2017 Human resources 49 36 15 0 0 0 0 85 0 20
2017 Information technology 50 39 0 0 0 11 0 100 0 18
2017 None of the above 27 40 17 0 5 7 4 75 6 18
2014 Client contact centre 0 64 24 5 0 7 0 69 5 16
2014 Legal services 31 37 16 5 5 2 3 72 11 104
2014 Administration and operations 40 35 15 1 5 5 0 78 7 140
2014 Human resources 28 66 6 0 0 0 0 94 0 15
2014 Financial management 16 65 13 6 0 0 0 81 6 14
2014 Information management 33 42 15 0 9 0 0 75 9 12
2014 Information technology 41 18 27 9 0 5 0 62 10 22
2014 Other services to the public 55 9 25 6 0 0 6 67 6 17
2014 None of the above 21 38 17 7 10 8 0 64 18 34

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 48 27 11 14 0 0 0 75 14 15
2018 Security 30 36 17 16 0 0 0 67 16 14
2018 Legal services 41 38 8 3 4 5 0 84 8 114
2018 Administration and operations 45 35 11 5 3 1 1 81 8 126
2018 Human resources 52 41 8 0 0 0 0 92 0 32
2018 Financial management 63 31 6 0 0 0 0 94 0 15
2018 Information management 47 27 16 10 0 0 0 74 10 13
2018 Information technology 51 37 12 0 0 0 0 88 0 32
2018 Other services to the public 43 30 9 18 0 0 0 73 18 11
2018 None of the above 46 29 21 4 0 0 0 75 4 23
2017 Client contact centre 25 51 15 0 0 9 0 83 0 12
2017 Security 16 47 17 11 0 0 8 70 12 11
2017 Legal services 33 43 11 4 5 4 0 78 10 108
2017 Administration and operations 26 42 16 9 4 3 0 71 13 105
2017 Human resources 54 31 15 0 0 0 0 85 0 20
2017 Information technology 50 39 5 0 0 5 0 94 0 18
2017 None of the above 27 46 5 0 16 0 4 77 17 18
2014 Client contact centre 6 63 31 0 0 0 0 69 0 16
2014 Legal services 26 43 20 2 5 3 1 72 7 104
2014 Administration and operations 36 43 10 8 3 1 0 79 11 140
2014 Human resources 40 46 6 8 0 0 0 86 8 15
2014 Financial management 16 58 13 13 0 0 0 74 13 14
2014 Information management 16 52 22 0 9 0 0 69 9 12
2014 Information technology 41 23 14 14 5 5 0 67 19 22
2014 Other services to the public 60 15 19 6 0 0 0 75 6 17
2014 None of the above 29 41 15 9 7 0 0 70 15 34

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 41 0 14 5 0 0 81 19 15
2018 Security 46 27 5 22 0 0 0 73 22 14
2018 Legal services 59 32 5 2 3 0 0 90 5 112
2018 Administration and operations 57 29 6 4 3 0 1 87 7 124
2018 Human resources 66 31 0 0 3 0 0 97 3 32
2018 Financial management 61 28 11 0 0 0 0 89 0 15
2018 Information management 46 25 19 0 10 0 0 71 10 13
2018 Information technology 50 34 9 3 3 0 0 85 6 32
2018 Other services to the public 61 21 9 0 9 0 0 82 9 11
2018 None of the above 60 26 8 6 0 0 0 86 6 22
2017 Client contact centre 33 25 15 17 0 9 0 64 19 12
2017 Security 34 49 9 0 0 0 8 91 0 11
2017 Legal services 49 37 7 4 3 0 0 86 8 108
2017 Administration and operations 42 38 11 5 4 0 0 80 9 106
2017 Human resources 52 38 0 5 5 0 0 90 10 19
2017 Information technology 50 33 16 0 0 0 0 84 0 18
2017 None of the above 46 33 5 5 5 0 4 83 11 18
2014 Client contact centre 19 50 24 0 6 0 0 70 6 16
2014 Legal services 37 42 11 5 4 1 0 80 9 103
2014 Administration and operations 46 37 8 5 4 0 0 83 9 140
2014 Human resources 58 34 0 8 0 0 0 92 8 15
2014 Financial management 23 45 19 13 0 0 0 68 13 14
2014 Information management 23 68 8 0 0 0 0 92 0 12
2014 Information technology 27 36 14 9 14 0 0 64 23 22
2014 Other services to the public 65 17 12 6 0 0 0 82 6 17
2014 None of the above 34 27 21 6 10 2 0 63 16 34

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 36 18 13 0 0 0 69 13 15
2018 Security 34 39 0 18 9 0 0 73 27 14
2018 Legal services 49 21 10 9 9 1 0 71 18 114
2018 Administration and operations 39 29 14 9 7 1 1 69 16 126
2018 Human resources 52 19 11 12 6 0 0 71 18 32
2018 Financial management 45 22 28 6 0 0 0 67 6 15
2018 Information management 35 25 21 0 19 0 0 59 19 13
2018 Information technology 23 25 30 15 6 0 0 48 22 32
2018 Other services to the public 27 27 7 30 9 0 0 54 39 11
2018 None of the above 51 19 16 6 9 0 0 70 14 23
2017 Client contact centre 15 34 33 0 18 0 0 49 18 12
2017 Security 16 16 50 9 0 0 8 36 9 11
2017 Legal services 33 30 16 11 7 3 0 65 19 108
2017 Administration and operations 20 27 28 16 8 0 0 47 25 106
2017 Human resources 40 26 24 5 0 5 0 69 5 20
2017 Information technology 12 44 16 27 0 0 0 56 27 18
2017 None of the above 37 24 12 12 11 0 5 64 24 17
2014 Client contact centre 7 19 43 13 13 5 0 27 27 16
2014 Legal services 20 37 23 12 6 2 1 59 18 104
2014 Administration and operations 23 32 25 13 7 0 0 54 20 140
2014 Human resources 22 38 26 8 6 0 0 60 14 15
2014 Financial management 10 35 23 6 26 0 0 45 32 14
2014 Information management 0 50 40 0 9 0 0 50 9 12
2014 Information technology 14 14 18 18 36 0 0 27 55 22
2014 Other services to the public 31 39 25 6 0 0 0 69 6 17
2014 None of the above 26 21 30 8 15 0 0 47 23 34

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 36 18 13 0 0 0 69 13 15
2018 Security 40 33 0 12 15 0 0 73 27 14
2018 Legal services 49 24 10 9 6 1 0 74 16 112
2018 Administration and operations 42 28 18 6 6 0 1 70 12 126
2018 Human resources 39 40 7 7 6 0 0 79 13 32
2018 Financial management 45 22 22 11 0 0 0 67 11 15
2018 Information management 35 25 21 0 19 0 0 59 19 13
2018 Information technology 15 36 31 15 3 0 0 51 18 32
2018 Other services to the public 27 27 7 30 9 0 0 54 39 11
2018 None of the above 51 17 18 6 9 0 0 68 14 23
2017 Client contact centre 16 33 33 0 18 0 0 49 18 12
2017 Security 27 36 20 9 0 0 8 69 9 11
2017 Legal services 34 36 15 8 6 1 0 71 14 108
2017 Administration and operations 24 32 22 15 6 0 1 57 21 106
2017 Human resources 45 31 10 5 5 5 0 80 10 20
2017 Information technology 18 55 5 22 0 0 0 73 22 18
2017 None of the above 35 29 16 5 11 0 4 66 16 18
2014 Client contact centre 0 33 36 13 13 5 0 35 27 16
2014 Legal services 21 44 18 9 6 1 1 66 15 104
2014 Administration and operations 22 35 20 13 9 1 0 58 22 140
2014 Human resources 28 26 32 14 0 0 0 54 14 15
2014 Financial management 10 29 23 13 26 0 0 39 39 14
2014 Information management 0 50 40 0 9 0 0 50 9 12
2014 Information technology 14 14 27 18 27 0 0 27 45 22
2014 Other services to the public 31 45 19 6 0 0 0 75 6 17
2014 None of the above 27 22 31 2 16 2 0 50 18 33

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 35 0 22 6 0 5 70 30 15
2018 Security 30 42 0 12 15 0 0 73 27 14
2018 Legal services 41 13 16 11 8 3 8 61 21 114
2018 Administration and operations 36 27 9 15 10 3 1 65 26 126
2018 Human resources 39 30 10 6 15 0 0 69 21 32
2018 Financial management 41 15 20 18 0 6 0 59 19 15
2018 Information management 19 19 31 12 19 0 0 38 31 13
2018 Information technology 16 26 18 12 18 9 0 47 33 32
2018 Other services to the public 27 21 25 0 27 0 0 48 27 11
2018 None of the above 47 24 7 4 10 6 3 77 16 23
2017 Client contact centre 14 35 9 7 18 18 0 60 30 12
2017 Security 38 16 8 18 11 0 8 60 31 11
2017 Legal services 29 22 14 9 9 9 8 61 21 108
2017 Administration and operations 23 25 21 21 6 4 0 50 28 106
2017 Human resources 40 10 31 15 5 0 0 49 20 20
2017 Information technology 7 33 38 11 5 5 0 42 17 18
2017 None of the above 23 22 12 0 22 0 21 56 28 18
2014 Client contact centre 14 7 25 24 19 5 6 23 49 16
2014 Legal services 23 30 17 14 7 7 2 58 23 104
2014 Administration and operations 27 22 17 15 14 5 0 52 30 140
2014 Human resources 34 26 12 14 14 0 0 60 28 15
2014 Financial management 19 19 10 32 19 0 0 39 52 14
2014 Information management 7 28 40 15 9 0 0 35 25 12
2014 Information technology 14 5 23 14 41 5 0 19 57 22
2014 Other services to the public 31 47 11 12 0 0 0 77 12 17
2014 None of the above 24 6 39 5 12 9 6 35 20 34
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Client contact centre 41 48 11 15
2018 Security 37 42 20 14
2018 Legal services 43 26 32 116
2018 Administration and operations 26 45 29 126
2018 Human resources 34 33 33 32
2018 Financial management 51 24 26 15
2018 Information management 43 32 26 13
2018 Information technology 45 25 29 32
2018 Other services to the public 30 18 52 11
2018 None of the above 17 57 26 23
2017 Client contact centre 24 31 45 12
2017 Security 26 47 27 11
2017 Legal services 35 33 32 108
2017 Administration and operations 38 25 37 106
2017 Human resources 51 25 25 20
2017 Information technology 22 34 44 18
2017 None of the above 47 37 16 18
2014 Client contact centre 29 13 57 16
2014 Legal services 29 40 31 104
2014 Administration and operations 26 35 38 140
2014 Human resources 66 22 12 15
2014 Financial management 42 16 42 14
2014 Information management 39 19 42 12
2014 Information technology 41 23 36 22
2014 Other services to the public 29 49 23 17
2014 None of the above 28 28 44 34

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Legal services 7 4 27 1 59 2 48
2018 Administration and operations 18 6 51 7 18 0 33
2018 Human resources 0 8 55 0 14 23 10
2018 Information technology 7 14 60 0 13 7 15
2017 Legal services 12 8 26 0 51 3 35
2017 Administration and operations 21 14 45 3 10 7 38
2017 Human resources 10 19 58 0 0 13 10
2014 Legal services 26 18 28 3 9999 24 31
2014 Administration and operations 14 8 53 14 9999 10 37
2014 Human resources 0 12 76 0 9999 12 10
2014 None of the above 23 12 37 8 9999 19 10
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Legal services 14 86 117
2018 Administration and operations 13 87 126
2018 Financial management 0 100 15
2018 Information technology 15 85 32

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 Legal services 30 18
2018 Administration and operations 42 17

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 Legal services 73 18
2018 Administration and operations 69 17

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2018 Administration and operations 35 17

Question 49g. From whom did you experience harassment on the job? Other

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic
(%)
Total responses
2018 Legal services 39 18
2018 Administration and operations 40 17

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 Legal services 38 18
2018 Administration and operations 39 17

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2018 Legal services 26 18
2018 Administration and operations 35 17

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic
(%)
Total responses
2018 Legal services 47 18
2018 Administration and operations 58 17

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Demographic
(%)
Total responses
2018 Administration and operations 34 17

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic
(%)
Total responses
2018 Legal services 36 18
2018 Administration and operations 57 17

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic
(%)
Total responses
2018 Legal services 32 18
2018 Administration and operations 30 17

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic
(%)
Total responses
2018 Legal services 32 18
2018 Administration and operations 47 17

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Demographic
(%)
Total responses
2018 Legal services 28 18
2018 Administration and operations 32 17

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 Legal services 37 18
2018 Administration and operations 40 17

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2018 Legal services 32 18

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 31 17

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 17

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 Legal services 41 18

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic
(%)
Total responses
2018 Legal services 32 18

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 30 17

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic
(%)
Total responses
2018 Legal services 33 18
2018 Administration and operations 0 17

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 Administration and operations 52 17

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 Legal services 50 18

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic
(%)
Total responses
2018 Legal services 0 18
2018 Administration and operations 0 17

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 26 27 6 8 6 14 13 72 19 15
2018 Security 34 12 11 28 6 9 0 50 37 14
2018 Legal services 18 15 9 7 6 35 10 60 25 116
2018 Administration and operations 13 16 25 9 9 20 8 40 25 124
2018 Human resources 23 19 20 0 6 26 6 62 8 32
2018 Financial management 37 6 36 0 0 16 6 54 0 15
2018 Information management 19 18 6 6 19 31 0 54 37 13
2018 Information technology 17 3 28 9 12 12 18 29 30 32
2018 Other services to the public 18 16 18 21 9 9 9 42 36 11
2018 None of the above 16 9 25 8 6 29 7 40 21 23
2017 Client contact centre 9 24 33 0 9 9 16 44 11 12
2017 Security 19 8 27 8 20 0 17 33 34 11
2017 Legal services 7 18 15 8 10 31 11 44 31 108
2017 Administration and operations 8 22 23 7 9 21 10 43 24 106
2017 Human resources 35 24 5 5 0 31 0 86 7 20
2017 Information technology 11 17 33 7 5 16 11 38 17 18
2017 None of the above 0 0 6 24 18 41 12 0 88 17
2014 Client contact centre 0 40 23 0 0 19 18 64 0 16
2014 Legal services 12 22 22 9 6 26 2 48 21 103
2014 Administration and operations 17 13 24 8 10 20 8 41 25 140
2014 Human resources 42 6 14 0 0 20 18 77 0 15
2014 Financial management 6 0 48 6 0 32 6 11 11 14
2014 Information management 7 65 19 9 0 0 0 72 9 12
2014 Information technology 9 9 27 18 14 18 5 24 41 22
2014 Other services to the public 37 9 31 0 0 18 6 60 0 17
2014 None of the above 17 11 12 6 9 40 6 51 27 34

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 34 41 0 8 6 6 5 84 16 15
2018 Security 34 18 15 27 6 0 0 52 33 14
2018 Legal services 32 32 7 11 4 15 0 75 17 116
2018 Administration and operations 32 25 22 5 6 10 1 64 12 125
2018 Human resources 43 29 19 0 3 5 0 77 3 32
2018 Financial management 58 22 21 0 0 0 0 79 0 15
2018 Information management 19 29 12 0 19 19 0 61 24 13
2018 Information technology 23 37 13 6 15 6 0 64 22 32
2018 Other services to the public 27 9 25 9 21 9 0 40 33 11
2018 None of the above 24 28 29 9 0 10 0 58 10 23
2017 Client contact centre 9 49 18 0 9 16 0 69 10 12
2017 Security 25 17 30 0 9 11 8 52 11 11
2017 Legal services 22 30 17 7 7 15 1 62 17 108
2017 Administration and operations 20 38 21 3 8 10 0 64 13 106
2017 Human resources 45 36 10 0 0 10 0 89 0 20
2017 Information technology 34 55 5 0 0 5 0 95 0 18
2017 None of the above 11 31 22 12 12 13 0 47 27 17
2014 Client contact centre 0 47 23 0 0 19 11 67 0 16
2014 Legal services 18 33 22 7 7 12 2 59 15 104
2014 Administration and operations 27 30 21 10 4 8 1 62 15 140
2014 Human resources 50 24 20 0 0 6 0 79 0 15
2014 Financial management 13 19 45 13 0 10 0 36 14 14
2014 Information management 7 74 9 9 0 0 0 81 9 12
2014 Information technology 27 14 23 18 9 9 0 45 30 22
2014 Other services to the public 37 21 18 6 0 12 6 70 8 17
2014 None of the above 18 28 15 0 15 21 3 61 20 34
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Legal services 7 93 117
2018 Administration and operations 8 92 126
2018 Financial management 0 100 15
2018 Other services to the public 0 100 11

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 57d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 57n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 51 10

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic
(%)
Total responses
2018 Administration and operations 0 10

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 18 27 14 5 14 14 8 58 24 15
2018 Security 25 15 18 9 6 27 0 55 21 14
2018 Legal services 17 15 12 3 3 39 10 64 13 117
2018 Administration and operations 19 17 25 4 4 26 6 53 11 126
2018 Human resources 22 25 15 0 3 33 3 73 4 32
2018 Financial management 37 11 30 0 0 22 0 62 0 15
2018 Information management 19 12 28 0 10 31 0 45 14 13
2018 Information technology 20 3 38 0 0 21 18 38 0 32
2018 Other services to the public 18 16 36 12 0 18 0 42 14 11
2018 None of the above 19 12 23 0 4 30 12 54 7 21
2017 Client contact centre 0 16 33 9 0 18 25 28 15 12
2017 Security 36 8 8 9 11 20 8 61 27 11
2017 Legal services 12 16 15 2 4 39 11 57 13 108
2017 Administration and operations 19 19 18 2 6 26 11 60 12 106
2017 Human resources 45 15 16 0 0 20 5 78 0 20
2017 Information technology 25 6 35 0 0 17 17 47 0 17
2017 None of the above 6 13 15 6 0 60 0 47 15 17
2014 Client contact centre 0 25 18 0 6 38 13 51 13 16
2014 Legal services 10 19 27 1 1 34 7 50 3 104
2014 Administration and operations 17 15 21 4 4 32 8 53 12 140
2014 Human resources 34 20 14 0 0 26 6 79 0 15
2014 Financial management 0 0 35 0 0 65 0 0 0 14
2014 Information management 9 47 34 0 9 0 0 56 9 12
2014 Information technology 9 9 32 9 5 32 5 29 21 22
2014 Other services to the public 30 15 18 0 0 37 0 72 0 17
2014 None of the above 8 3 21 3 5 48 11 27 21 34

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 26 49 0 13 6 6 0 80 20 15
2018 Security 30 15 27 9 6 12 0 52 17 14
2018 Legal services 30 29 14 5 2 19 2 74 9 117
2018 Administration and operations 31 24 25 5 3 10 2 62 9 126
2018 Human resources 38 35 15 5 0 7 0 79 5 32
2018 Financial management 43 27 24 0 0 6 0 74 0 15
2018 Information management 19 29 22 0 10 19 0 61 12 13
2018 Information technology 23 34 31 0 0 12 0 65 0 32
2018 Other services to the public 27 25 27 0 12 9 0 58 13 11
2018 None of the above 18 35 25 0 0 22 0 68 0 22
2017 Client contact centre 25 25 25 17 0 9 0 54 19 12
2017 Security 36 8 17 20 0 11 8 54 24 11
2017 Legal services 20 35 16 4 3 19 2 70 10 108
2017 Administration and operations 27 33 19 1 5 12 3 71 7 105
2017 Human resources 50 36 5 0 0 10 0 95 0 20
2017 Information technology 45 39 11 0 0 5 0 89 0 18
2017 None of the above 11 37 11 6 0 35 0 74 9 17
2014 Client contact centre 7 39 18 0 0 30 6 71 0 16
2014 Legal services 18 32 22 3 1 22 2 65 5 104
2014 Administration and operations 29 27 22 2 2 14 3 67 5 140
2014 Human resources 42 38 14 0 0 6 0 85 0 15
2014 Financial management 6 13 52 0 0 29 0 27 0 14
2014 Information management 19 47 25 0 9 0 0 66 9 12
2014 Information technology 23 9 36 5 5 23 0 41 12 22
2014 Other services to the public 36 27 12 0 0 25 0 84 0 17
2014 None of the above 20 23 9 3 5 33 6 71 14 34
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 27 53 0 6 14 0 0 80 20 15
2018 Security 22 30 12 20 6 9 0 58 29 14
2018 Legal services 37 24 20 8 8 0 3 63 16 118
2018 Administration and operations 38 31 13 9 6 1 2 71 16 125
2018 Human resources 35 29 19 8 9 0 0 64 17 32
2018 Financial management 30 31 15 6 12 0 6 65 19 15
2018 Information management 42 5 21 16 16 0 0 47 32 13
2018 Information technology 37 21 18 12 11 0 0 58 24 32
2018 Other services to the public 18 27 27 16 12 0 0 45 28 11
2018 None of the above 37 30 13 6 14 0 0 67 20 23
2017 Client contact centre 32 27 15 9 16 0 0 59 25 12
2017 Security 17 11 25 17 11 0 19 35 35 11
2017 Legal services 40 21 15 11 9 1 3 63 21 108
2017 Administration and operations 26 27 18 10 12 0 6 56 24 105
2017 Human resources 35 29 10 12 10 0 5 67 23 20
2017 Information technology 40 33 0 5 16 0 5 77 23 18
2017 None of the above 52 11 7 0 18 0 12 72 20 17

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 26 27 35 6 6 0 0 53 12 15
2018 Security 25 18 33 6 9 9 0 47 17 14
2018 Legal services 15 30 25 12 15 2 1 46 28 118
2018 Administration and operations 21 27 32 11 8 0 1 49 19 125
2018 Human resources 22 10 16 22 28 0 3 33 51 32
2018 Financial management 30 6 15 44 6 0 0 35 50 15
2018 Information management 54 12 28 6 0 0 0 66 6 13
2018 Information technology 18 20 9 34 19 0 0 38 53 32
2018 Other services to the public 18 0 30 45 7 0 0 18 52 11
2018 None of the above 21 38 12 20 8 0 0 59 28 23
2017 Client contact centre 18 9 33 33 7 0 0 27 40 12
2017 Security 19 0 8 36 18 0 19 24 66 11
2017 Legal services 19 31 19 18 10 1 1 52 28 107
2017 Administration and operations 15 19 36 22 7 1 0 34 30 106
2017 Human resources 5 24 20 10 41 0 0 29 51 20
2017 Information technology 18 11 11 33 27 0 0 29 60 18
2017 None of the above 18 29 25 6 11 0 12 53 19 17

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 26 39 21 8 6 0 0 65 14 15
2018 Security 19 33 26 13 0 9 0 57 14 14
2018 Legal services 30 31 22 9 3 2 4 64 13 118
2018 Administration and operations 30 37 20 9 2 0 2 69 11 125
2018 Human resources 24 18 20 13 22 0 3 43 36 32
2018 Financial management 33 18 17 26 6 0 0 51 32 14
2018 Information management 44 21 28 0 6 0 0 66 6 13
2018 Information technology 24 21 18 25 12 0 0 45 37 32
2018 Other services to the public 18 39 18 9 16 0 0 57 25 11
2018 None of the above 41 25 16 14 4 0 0 66 18 23
2017 Client contact centre 35 26 23 0 7 0 9 67 8 12
2017 Security 19 19 25 0 18 11 8 48 22 11
2017 Legal services 31 30 17 13 5 1 2 63 20 106
2017 Administration and operations 22 29 28 10 8 1 3 52 18 105
2017 Human resources 15 24 10 20 31 0 0 39 51 20
2017 Information technology 23 22 22 11 16 0 5 48 29 18
2017 None of the above 34 7 11 16 6 0 25 55 29 17

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 12 25 22 22 19 0 0 37 41 15
2018 Security 6 25 19 26 15 9 0 34 46 14
2018 Legal services 35 22 17 7 14 1 4 60 22 117
2018 Administration and operations 17 29 24 17 10 1 2 47 28 125
2018 Human resources 16 13 19 13 36 0 3 30 51 32
2018 Financial management 19 6 33 26 17 0 0 24 43 15
2018 Information management 31 10 22 5 32 0 0 41 37 13
2018 Information technology 21 9 14 25 30 0 0 30 55 32
2018 Other services to the public 9 0 18 25 48 0 0 9 73 11
2018 None of the above 25 27 24 14 11 0 0 51 25 23
2017 Client contact centre 9 16 18 33 15 0 9 27 53 12
2017 Security 8 8 19 16 29 0 19 20 56 11
2017 Legal services 22 31 9 19 15 2 2 55 35 108
2017 Administration and operations 12 13 29 24 20 0 2 25 45 106
2017 Human resources 10 15 15 21 40 0 0 25 61 20
2017 Information technology 12 22 5 22 38 0 0 34 61 18
2017 None of the above 17 24 11 6 16 0 25 55 29 17

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 48 25 8 6 0 8 5 84 7 15
2018 Security 42 15 24 0 9 9 0 63 10 14
2018 Legal services 40 21 19 5 6 3 5 67 12 117
2018 Administration and operations 53 23 9 3 4 1 6 82 8 124
2018 Human resources 51 6 17 6 10 0 10 63 18 32
2018 Financial management 35 26 26 0 12 0 0 61 12 15
2018 Information management 68 6 10 0 6 0 10 82 7 13
2018 Information technology 36 33 16 9 6 0 0 69 15 32
2018 Other services to the public 36 30 25 0 9 0 0 66 9 11
2018 None of the above 64 15 7 4 9 0 0 79 14 23
2017 Client contact centre 42 32 26 0 0 0 0 74 0 12
2017 Security 8 16 8 11 18 0 38 40 46 11
2017 Legal services 36 32 12 5 5 1 9 75 11 106
2017 Administration and operations 44 24 12 4 4 5 6 77 9 106
2017 Human resources 25 29 5 12 10 0 20 67 27 20
2017 Information technology 40 16 16 11 11 0 5 60 23 18
2017 None of the above 23 23 13 0 11 0 31 66 15 17

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 41 8 0 14 0 5 77 15 15
2018 Security 19 27 31 14 0 9 0 50 16 14
2018 Legal services 29 24 26 10 8 1 2 54 19 118
2018 Administration and operations 40 24 16 14 5 0 1 65 19 124
2018 Human resources 35 25 22 6 11 0 3 61 17 32
2018 Financial management 45 21 17 12 6 0 0 65 18 15
2018 Information management 46 26 22 0 6 0 0 72 6 13
2018 Information technology 24 31 24 9 12 0 0 55 21 32
2018 Other services to the public 10 40 20 8 23 0 0 49 31 10
2018 None of the above 35 20 24 4 13 4 0 57 18 23
2017 Client contact centre 49 25 9 9 9 0 0 74 17 12
2017 Security 8 25 41 8 9 0 8 37 18 11
2017 Legal services 26 35 19 9 8 1 2 63 17 106
2017 Administration and operations 22 32 21 15 9 1 0 54 25 105
2017 Human resources 29 15 34 12 10 0 0 44 22 20
2017 Information technology 34 33 16 5 11 0 0 67 16 18
2017 None of the above 24 29 13 11 11 0 12 60 25 17

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 34 35 19 0 0 6 6 79 0 15
2018 Security 12 46 11 7 6 9 9 71 16 14
2018 Legal services 38 24 19 9 5 1 4 65 15 118
2018 Administration and operations 38 30 17 6 6 1 2 70 12 126
2018 Human resources 38 21 28 6 3 0 5 62 9 32
2018 Financial management 35 43 0 11 11 0 0 78 22 15
2018 Information management 46 22 32 0 0 0 0 68 0 13
2018 Information technology 33 30 18 18 0 0 0 63 18 32
2018 Other services to the public 18 36 28 9 9 0 0 54 18 11
2018 None of the above 25 40 17 9 0 6 3 72 10 23
2017 Client contact centre 7 50 17 9 9 0 9 62 19 12
2017 Security 17 36 19 11 9 0 8 58 21 11
2017 Legal services 32 28 20 11 5 1 2 63 16 107
2017 Administration and operations 21 28 26 13 9 0 4 50 23 104
2017 Human resources 25 39 7 15 10 0 5 67 26 20
2017 Information technology 45 28 11 11 5 0 0 73 16 18
2017 None of the above 31 24 11 6 11 0 18 66 21 17

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 33 14 13 0 0 0 73 13 15
2018 Security 6 34 33 12 6 0 9 44 20 14
2018 Legal services 30 31 20 10 4 2 4 65 14 118
2018 Administration and operations 30 32 22 9 6 0 2 63 15 126
2018 Human resources 24 23 29 11 12 0 0 48 23 32
2018 Financial management 30 30 18 17 6 0 0 60 22 15
2018 Information management 44 34 10 12 0 0 0 78 12 13
2018 Information technology 15 26 32 21 6 0 0 41 27 32
2018 Other services to the public 9 30 36 9 16 0 0 39 25 11
2018 None of the above 34 26 11 20 4 6 0 63 25 23
2017 Client contact centre 9 43 24 17 0 0 7 56 18 12
2017 Security 19 8 25 20 20 0 8 30 43 11
2017 Legal services 31 34 16 12 3 1 2 68 16 107
2017 Administration and operations 25 31 26 9 7 0 2 57 16 105
2017 Human resources 15 29 21 15 20 0 0 44 35 20
2017 Information technology 28 11 33 11 16 0 0 40 27 18
2017 None of the above 41 7 6 11 16 0 18 59 34 17

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 35 14 5 0 0 6 80 5 15
2018 Security 21 36 6 12 6 9 9 71 22 14
2018 Legal services 35 29 20 9 4 0 2 66 14 117
2018 Administration and operations 42 26 17 7 6 0 3 70 13 126
2018 Human resources 25 29 29 9 6 0 3 55 15 32
2018 Financial management 56 11 22 0 11 0 0 67 11 15
2018 Information management 35 28 16 21 0 0 0 63 21 13
2018 Information technology 10 36 39 6 10 0 0 45 16 30
2018 Other services to the public 27 25 27 12 9 0 0 52 21 11
2018 None of the above 46 37 4 9 3 0 0 83 12 23
2017 Client contact centre 18 33 7 18 9 0 16 61 31 12
2017 Security 19 16 27 20 9 0 8 39 31 11
2017 Legal services 34 35 18 7 3 2 1 71 11 107
2017 Administration and operations 37 25 15 15 6 1 2 63 22 105
2017 Human resources 30 10 26 15 20 0 0 40 34 20
2017 Information technology 29 27 38 0 5 0 0 56 5 18
2017 None of the above 41 13 0 11 16 0 18 66 34 17

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 42 27 26 5 0 0 0 69 5 13
2018 Security 27 21 15 18 0 9 9 59 22 14
2018 Legal services 39 34 11 12 2 0 2 75 15 117
2018 Administration and operations 30 33 16 13 5 0 3 65 19 126
2018 Human resources 22 32 19 19 9 0 0 53 28 32
2018 Financial management 60 12 11 6 11 0 0 73 17 15
2018 Information management 60 22 18 0 0 0 0 82 0 13
2018 Information technology 27 52 16 6 0 0 0 78 6 32
2018 Other services to the public 36 21 36 7 0 0 0 57 7 11
2018 None of the above 34 29 7 18 12 0 0 63 30 23
2017 Client contact centre 33 42 0 15 0 0 9 83 17 12
2017 Security 30 16 8 17 9 0 19 58 32 11
2017 Legal services 36 29 20 9 2 1 1 67 12 107
2017 Administration and operations 32 31 18 10 5 1 2 65 16 105
2017 Human resources 39 10 25 16 5 0 5 51 23 20
2017 Information technology 51 22 11 16 0 0 0 73 16 18
2017 None of the above 37 15 18 0 11 0 18 63 14 17

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 45 33 14 0 0 8 0 85 0 15
2018 Security 47 21 13 0 0 9 9 84 0 14
2018 Legal services 53 28 9 7 1 0 2 83 8 116
2018 Administration and operations 54 20 11 9 2 0 4 77 12 126
2018 Human resources 52 19 12 8 5 0 5 75 13 32
2018 Financial management 74 20 0 0 6 0 0 94 6 14
2018 Information management 55 34 5 0 0 6 0 94 0 13
2018 Information technology 59 13 13 9 6 0 0 72 15 31
2018 Other services to the public 45 12 43 0 0 0 0 57 0 11
2018 None of the above 43 33 15 6 4 0 0 76 9 23
2017 Client contact centre 75 9 15 0 0 0 0 85 0 12
2017 Security 36 36 9 0 0 0 19 89 0 11
2017 Legal services 51 28 15 1 4 0 1 80 5 108
2017 Administration and operations 51 22 16 6 2 0 3 75 8 106
2017 Human resources 64 15 17 0 0 0 5 83 0 20
2017 Information technology 67 22 5 0 5 0 0 89 5 18
2017 None of the above 58 6 25 6 0 0 6 68 6 17

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 75 21 5 0 0 0 0 95 0 15
2018 Security 50 16 7 0 0 0 26 90 0 13
2018 Legal services 69 16 6 1 1 0 6 91 2 117
2018 Administration and operations 66 14 5 3 1 0 11 90 4 126
2018 Human resources 68 15 8 0 9 0 0 83 9 32
2018 Financial management 88 12 0 0 0 0 0 100 0 15
2018 Information management 66 22 12 0 0 0 0 88 0 13
2018 Information technology 82 12 3 0 3 0 0 94 3 32
2018 Other services to the public 63 19 18 0 0 0 0 82 0 11
2018 None of the above 74 7 6 6 0 0 7 88 6 23

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 70 5 6 6 8 0 5 79 15 15
2018 Security 36 28 5 0 15 0 15 76 18 14
2018 Legal services 72 8 7 5 1 1 6 85 7 118
2018 Administration and operations 63 15 9 2 2 1 8 85 5 126
2018 Human resources 84 6 3 5 3 0 0 90 8 32
2018 Financial management 91 9 0 0 0 0 0 100 0 15
2018 Information management 66 7 0 10 17 0 0 73 27 12
2018 Information technology 70 9 12 3 6 0 0 79 9 32
2018 Other services to the public 70 12 9 9 0 0 0 82 9 11
2018 None of the above 66 12 15 0 4 0 4 81 4 23
2017 Client contact centre 58 15 0 17 9 0 0 74 26 12
2017 Security 53 28 0 0 11 0 8 88 12 11
2017 Legal services 70 13 4 5 3 1 4 87 9 108
2017 Administration and operations 65 17 6 6 4 0 2 84 10 106
2017 Human resources 78 0 5 5 0 0 12 89 6 20
2017 Information technology 73 16 11 0 0 0 0 89 0 18
2017 None of the above 76 0 0 12 0 0 12 86 14 17

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 45 39 8 8 0 0 0 84 8 15
2018 Security 70 11 19 0 0 0 0 81 0 14
2018 Legal services 60 27 7 2 1 0 3 90 2 118
2018 Administration and operations 45 34 10 3 4 1 4 82 7 125
2018 Human resources 49 32 10 3 3 3 0 84 6 32
2018 Financial management 56 21 18 6 0 0 0 76 6 15
2018 Information management 52 16 6 16 10 0 0 68 26 13
2018 Information technology 33 12 37 15 3 0 0 45 18 32
2018 Other services to the public 27 18 25 21 9 0 0 45 30 11
2018 None of the above 43 35 12 0 6 0 3 81 6 21
2017 Client contact centre 56 17 0 18 9 0 0 73 27 12
2017 Security 34 28 8 11 11 0 8 67 24 11
2017 Legal services 56 31 7 4 1 0 1 88 5 108
2017 Administration and operations 47 30 11 6 6 0 1 78 12 105
2017 Human resources 44 29 21 0 0 0 5 77 0 20
2017 Information technology 45 27 16 11 0 0 0 73 11 18
2017 None of the above 60 11 11 6 0 0 12 80 7 17

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 72 8 12 0 8 0 0 80 8 14
2018 Security 58 15 0 12 15 0 0 73 27 14
2018 Legal services 62 17 8 6 3 0 3 82 10 118
2018 Administration and operations 54 23 10 6 2 1 3 81 9 125
2018 Human resources 59 19 16 0 3 3 0 80 3 32
2018 Financial management 61 21 6 12 0 0 0 82 12 15
2018 Information management 53 24 0 0 17 7 0 82 18 12
2018 Information technology 45 27 19 3 6 0 0 72 9 32
2018 Other services to the public 27 27 16 21 9 0 0 54 30 11
2018 None of the above 48 19 15 14 4 0 0 67 18 21
2017 Client contact centre 41 25 9 9 18 0 0 65 26 12
2017 Security 47 25 9 0 0 0 19 89 0 11
2017 Legal services 57 22 9 4 4 0 3 82 8 108
2017 Administration and operations 53 25 6 9 5 2 1 80 14 106
2017 Human resources 49 21 5 15 5 0 5 74 20 20
2017 Information technology 78 11 0 5 0 0 5 94 6 18
2017 None of the above 61 10 11 6 0 0 12 80 7 17

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 53 6 16 6 0 0 19 73 8 15
2018 Security 68 5 6 6 0 0 15 86 7 14
2018 Legal services 56 8 5 1 1 1 29 91 2 117
2018 Administration and operations 48 11 9 5 0 1 27 81 6 125
2018 Human resources 73 11 0 0 0 0 16 100 0 32
2018 Financial management 89 6 6 0 0 0 0 94 0 15
2018 Information management 40 6 12 6 0 0 35 71 10 13
2018 Information technology 39 16 12 6 3 0 24 72 12 32
2018 Other services to the public 45 7 0 12 0 0 36 82 18 11
2018 None of the above 56 21 0 0 0 0 24 100 0 22
2017 Client contact centre 60 15 0 0 0 0 25 100 0 12
2017 Security 34 27 8 11 0 0 19 76 14 11
2017 Legal services 51 13 8 0 2 0 26 87 2 108
2017 Administration and operations 39 13 4 8 2 0 34 79 14 106
2017 Human resources 54 16 10 0 0 0 20 88 0 20
2017 Information technology 39 22 5 0 5 0 27 85 8 18
2017 None of the above 43 11 5 6 0 0 35 84 9 17

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 53 22 14 0 0 0 11 84 0 15
2018 Security 61 9 14 0 0 0 15 83 0 14
2018 Legal services 58 16 10 5 4 0 8 80 9 118
2018 Administration and operations 48 31 10 3 2 1 4 83 6 126
2018 Human resources 83 3 6 0 0 3 5 93 0 31
2018 Financial management 100 0 0 0 0 0 0 100 0 15
2018 Information management 56 6 6 16 0 0 16 74 19 13
2018 Information technology 63 25 6 3 0 0 3 90 3 32
2018 Other services to the public 27 27 28 9 9 0 0 54 18 11
2018 None of the above 76 20 0 0 0 0 3 100 0 21
2017 Client contact centre 67 17 0 7 9 0 0 84 16 12
2017 Security 72 0 0 0 0 0 28 100 0 11
2017 Legal services 63 17 10 3 3 0 5 84 6 107
2017 Administration and operations 58 14 11 7 2 0 8 79 9 105
2017 Human resources 64 20 7 0 0 5 5 93 0 20
2017 Information technology 67 0 11 0 11 0 11 75 12 18
2017 None of the above 55 11 11 0 6 0 17 79 7 17

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 80 0 8 6 0 0 6 85 7 15
2018 Security 61 14 0 15 9 0 0 75 25 14
2018 Legal services 72 10 6 5 2 0 5 86 7 118
2018 Administration and operations 79 9 0 2 6 0 4 92 8 125
2018 Human resources 65 11 11 3 3 0 8 82 6 32
2018 Financial management 64 10 0 26 0 0 0 74 26 14
2018 Information management 72 6 0 12 10 0 0 78 22 13
2018 Information technology 64 19 6 0 0 3 9 93 0 32
2018 Other services to the public 70 9 0 9 12 0 0 79 21 11
2018 None of the above 62 6 6 6 0 4 16 85 7 22
2017 Client contact centre 73 9 0 9 9 0 0 82 18 12
2017 Security 45 17 11 8 11 0 8 67 21 11
2017 Legal services 64 17 8 2 6 1 3 84 8 108
2017 Administration and operations 62 17 7 5 3 3 4 84 8 106
2017 Human resources 74 10 5 0 7 0 5 88 7 20
2017 Information technology 60 18 5 6 0 0 12 87 7 17
2017 None of the above 51 6 13 0 12 0 19 70 15 17

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 58 28 8 0 6 0 0 86 6 15
2018 Security 53 27 11 0 0 0 9 88 0 14
2018 Legal services 53 19 17 4 1 1 4 77 6 118
2018 Administration and operations 53 23 14 4 1 1 3 80 5 126
2018 Human resources 35 37 11 8 8 0 0 73 16 32
2018 Financial management 79 15 0 6 0 0 0 94 6 15
2018 Information management 57 16 10 18 0 0 0 73 18 13
2018 Information technology 34 30 21 9 6 0 0 64 15 32
2018 Other services to the public 27 25 48 0 0 0 0 52 0 11
2018 None of the above 58 25 6 4 0 0 7 90 4 22
2017 Client contact centre 47 27 9 18 0 0 0 74 18 12
2017 Security 50 11 11 0 0 0 28 85 0 11
2017 Legal services 62 26 8 2 1 0 1 89 3 108
2017 Administration and operations 49 21 20 5 3 0 2 72 8 106
2017 Human resources 59 24 12 5 0 0 0 83 5 20
2017 Information technology 40 27 5 11 11 0 5 71 23 18
2017 None of the above 58 14 16 0 0 0 12 82 0 17

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 22 44 20 8 6 0 0 66 14 15
2018 Security 0 42 30 28 0 0 0 42 28 14
2018 Legal services 17 41 26 14 2 0 0 57 17 117
2018 Administration and operations 25 26 34 10 4 0 1 51 14 124
2018 Human resources 3 27 46 14 11 0 0 30 25 32
2018 Financial management 15 36 26 24 0 0 0 50 24 15
2018 Information management 19 43 28 10 0 0 0 62 10 13
2018 Information technology 9 14 47 30 0 0 0 23 30 32
2018 Other services to the public 0 27 45 21 7 0 0 27 28 11
2018 None of the above 25 33 25 4 14 0 0 57 18 23
2017 Client contact centre 15 25 35 24 0 0 0 41 24 12
2017 Security 8 19 64 9 0 0 0 27 9 11
2017 Legal services 17 39 29 13 2 0 0 55 15 108
2017 Administration and operations 12 30 44 11 4 0 0 41 15 106
2017 Human resources 5 15 39 36 5 0 0 20 41 20
2017 Information technology 12 11 27 33 16 0 0 23 49 18
2017 None of the above 13 29 42 6 5 0 5 45 11 17

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 7 26 25 27 15 0 0 42 33 14
2018 Security 9 28 20 36 6 0 0 42 37 14
2018 Legal services 5 16 38 23 16 0 1 40 21 118
2018 Administration and operations 5 19 44 20 12 0 1 32 23 122
2018 Human resources 11 24 35 17 13 0 0 30 35 32
2018 Financial management 12 11 32 26 19 0 0 45 24 15
2018 Information management 16 0 44 15 25 0 0 40 16 13
2018 Information technology 6 31 54 3 6 0 0 9 37 32
2018 Other services to the public 16 30 45 9 0 0 0 9 46 11
2018 None of the above 11 14 34 25 17 0 0 42 25 23
2017 Client contact centre 9 17 28 29 17 0 0 46 26 11
2017 Security 9 0 45 19 19 0 8 42 9 11
2017 Legal services 3 16 38 23 18 1 0 42 20 107
2017 Administration and operations 4 21 40 28 5 1 1 34 25 106
2017 Human resources 0 46 29 20 5 0 0 25 46 20
2017 Information technology 5 39 49 0 7 0 0 7 44 18
2017 None of the above 0 16 24 37 18 0 5 58 17 17

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 41 13 6 0 0 0 81 6 15
2018 Security 30 30 33 0 6 0 0 61 6 14
2018 Legal services 35 36 11 9 4 4 1 75 13 117
2018 Administration and operations 32 42 8 9 4 3 1 77 14 125
2018 Human resources 36 50 6 3 3 3 0 88 6 32
2018 Financial management 39 46 6 0 0 0 9 94 0 15
2018 Information management 10 50 15 0 19 6 0 63 21 13
2018 Information technology 20 49 19 0 3 9 0 76 3 32
2018 Other services to the public 27 34 18 9 12 0 0 61 21 11
2018 None of the above 37 33 8 12 4 6 0 74 18 23
2017 Client contact centre 24 58 0 0 0 18 0 100 0 12
2017 Security 36 16 16 31 0 0 0 53 31 11
2017 Legal services 16 48 22 6 7 2 0 65 13 107
2017 Administration and operations 20 43 23 7 4 3 0 65 11 106
2017 Human resources 20 60 10 0 0 10 0 89 0 20
2017 Information technology 34 50 16 0 0 0 0 84 0 18
2017 None of the above 31 16 11 12 6 24 0 62 23 17

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 40 35 11 0 14 0 0 75 14 15
2018 Security 25 36 0 33 6 0 0 61 39 14
2018 Legal services 31 38 13 12 3 2 1 71 16 118
2018 Administration and operations 26 31 18 14 8 2 1 58 23 124
2018 Human resources 30 32 19 6 10 3 0 64 17 32
2018 Financial management 39 26 18 11 6 0 0 65 17 14
2018 Information management 19 33 38 0 10 0 0 52 10 13
2018 Information technology 23 19 24 24 3 6 0 45 29 32
2018 Other services to the public 9 27 36 28 0 0 0 36 28 11
2018 None of the above 40 25 15 4 10 6 0 69 15 23
2017 Client contact centre 7 51 16 17 9 0 0 58 26 12
2017 Security 8 45 8 19 9 11 0 59 31 11
2017 Legal services 20 39 19 15 7 0 0 59 21 108
2017 Administration and operations 13 37 21 24 4 1 0 50 28 105
2017 Human resources 30 20 24 26 0 0 0 49 26 20
2017 Information technology 7 39 38 5 11 0 0 45 16 18
2017 None of the above 25 28 11 17 0 13 6 66 21 17
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 42 22 22 14 0 0 0 42 58 15
2018 Security 34 34 12 14 6 0 0 34 66 14
2018 Legal services 44 27 13 6 3 5 3 48 52 118
2018 Administration and operations 53 19 13 6 5 3 1 55 45 125
2018 Human resources 50 22 9 11 6 0 3 51 49 32
2018 Financial management 30 52 12 6 0 0 0 30 70 15
2018 Information management 5 37 26 10 12 10 0 6 94 13
2018 Information technology 51 19 15 6 3 3 3 54 46 32
2018 Other services to the public 48 27 0 16 0 9 0 52 48 11
2018 None of the above 49 26 9 4 6 6 0 52 48 23
2017 Client contact centre 26 48 17 10 0 0 0 26 74 11
2017 Security 42 8 25 8 8 9 0 46 54 11
2017 Legal services 43 20 19 6 3 7 1 47 53 108
2017 Administration and operations 54 13 22 5 5 1 1 55 45 106
2017 Human resources 44 36 15 0 5 0 0 44 56 20
2017 Information technology 67 22 5 5 0 0 0 67 33 18
2017 None of the above 58 18 0 0 6 12 6 70 30 17

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 Security 23 10
2018 Legal services 21 56
2018 Administration and operations 18 54
2018 Human resources 30 16
2018 Financial management 8 11
2018 Information management 7 11
2018 Information technology 14 14
2018 None of the above 22 10
2017 Legal services 25 52
2017 Administration and operations 29 46
2017 Human resources 9 11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Security 32 10
2018 Legal services 21 56
2018 Administration and operations 26 54
2018 Human resources 40 16
2018 Financial management 17 11
2018 Information management 19 11
2018 Information technology 42 14
2018 None of the above 22 10
2017 Legal services 26 52
2017 Administration and operations 32 46
2017 Human resources 47 11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Security 27 10
2018 Legal services 20 56
2018 Administration and operations 27 54
2018 Human resources 34 16
2018 Financial management 37 11
2018 Information management 46 11
2018 Information technology 7 14
2018 None of the above 12 10
2017 Legal services 20 52
2017 Administration and operations 23 46
2017 Human resources 38 11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 Security 51 10
2018 Legal services 29 56
2018 Administration and operations 46 54
2018 Human resources 13 16
2018 Financial management 16 11
2018 Information management 15 11
2018 Information technology 69 14
2018 None of the above 17 10
2017 Legal services 38 52
2017 Administration and operations 56 46
2017 Human resources 17 11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 Security 8 10
2018 Legal services 7 56
2018 Administration and operations 0 54
2018 Human resources 0 16
2018 Financial management 8 11
2018 Information management 0 11
2018 Information technology 14 14
2018 None of the above 0 10
2017 Legal services 6 52
2017 Administration and operations 2 46
2017 Human resources 0 11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 Security 37 10
2018 Legal services 17 56
2018 Administration and operations 21 54
2018 Human resources 15 16
2018 Financial management 26 11
2018 Information management 7 11
2018 Information technology 35 14
2018 None of the above 20 10

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 Security 32 10
2018 Legal services 37 56
2018 Administration and operations 29 54
2018 Human resources 48 16
2018 Financial management 32 11
2018 Information management 14 11
2018 Information technology 44 14
2018 None of the above 25 10
2017 Legal services 36 52
2017 Administration and operations 37 46
2017 Human resources 30 11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Security 14 36 14 9 8 19 10
2018 Legal services 8 57 11 11 2 11 51
2018 Administration and operations 9 64 9 14 0 4 48
2018 Human resources 12 76 6 0 0 6 16
2018 Financial management 9 61 0 9 0 21 10
2018 Information management 0 64 20 0 8 8 10
2018 Information technology 7 51 14 21 0 7 14
2017 Legal services 4 62 20 6 3 5 51
2017 Administration and operations 4 59 21 7 6 2 44
2017 Human resources 9 83 0 0 9 0 11

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Security 27 73 10
2018 Legal services 53 47 55
2018 Administration and operations 54 46 54
2018 Human resources 53 47 16
2018 Financial management 50 50 11
2018 Information management 55 45 11
2018 Information technology 35 65 14
2018 None of the above 62 38 10

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Security 23 9 42 26 0 0 0 32 26 10
2018 Legal services 15 29 13 19 19 2 2 46 40 55
2018 Administration and operations 16 27 19 16 15 0 8 46 33 54
2018 Human resources 36 12 6 28 6 0 12 54 39 16
2018 Financial management 60 0 32 0 0 0 8 65 0 11
2018 Information management 7 32 42 0 19 0 0 40 19 11
2018 Information technology 21 23 7 28 14 0 7 47 45 14
2018 None of the above 30 45 0 12 0 0 12 86 14 10
2017 Legal services 20 28 19 17 12 0 4 50 30 54
2017 Administration and operations 6 35 27 13 12 0 7 44 27 45
2017 Human resources 53 26 0 0 9 0 12 90 10 11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Security 9 28 28 0 9 9 17 50 12 10
2018 Legal services 11 15 8 10 26 3 26 37 52 55
2018 Administration and operations 9 12 18 15 14 6 26 32 42 54
2018 Human resources 0 5 0 13 18 0 64 15 85 16
2018 Financial management 21 0 21 0 32 0 26 28 43 11
2018 Information management 0 19 30 22 11 0 18 23 40 11
2018 Information technology 7 7 7 21 35 0 23 18 73 14
2018 None of the above 0 28 8 0 17 12 34 53 33 10
2017 Legal services 10 14 20 14 13 4 26 34 38 53
2017 Administration and operations 2 27 21 2 24 0 24 38 35 46
2017 Human resources 0 9 17 9 26 0 38 15 57 11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 53 0 8 11 14 8 6 62 29 15
2018 Security 27 47 14 0 6 0 6 78 6 14
2018 Legal services 57 4 11 3 5 2 18 76 10 118
2018 Administration and operations 52 10 8 9 5 2 14 73 17 126
2018 Human resources 35 9 11 12 13 7 13 54 31 32
2018 Financial management 62 9 7 0 11 6 5 80 12 15
2018 Information management 31 10 6 12 22 0 19 51 42 13
2018 Information technology 46 26 9 6 9 0 3 75 16 32
2018 Other services to the public 66 0 0 34 0 0 0 66 34 11
2018 None of the above 43 27 8 9 0 6 7 80 11 23
Date modified: