2018 Public Service Employee Survey Results for Department of Finance Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of Page

My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	34	21	21	0	0	0	59	21	24
2018	Administration and operations	39	45	2	5	7	0	2	85	12	42
2018	Human resources	36	37	13	7	3	0	4	76	10	30
2018	Financial management	28	52	0	15	4	0	0	80	20	25
2018	Information technology	23	33	27	12	0	0	6	59	12	18
2018	Policy	26	53	8	11	2	0	0	79	13	253
2018	None of the above	13	46	15	15	10	0	0	59	26	20
2017	Communications or public affairs	33	35	6	20	7	0	0	68	26	31
2017	Access to information and privacy	76	16	8	0	0	0	0	92	0	12
2017	Administration and operations	51	33	6	2	7	0	0	84	10	42
2017	Human resources	51	37	9	4	0	0	0	88	4	26
2017	Financial management	49	31	4	16	0	0	0	80	16	25
2017	Information management	17	47	18	18	0	0	0	64	18	11
2017	Information technology	40	17	21	17	0	0	5	60	18	18
2017	Policy	27	48	12	10	2	0	0	76	12	284
2017	None of the above	42	35	20	3	0	0	0	77	3	31
2014	Federal regulators	27	30	19	16	3	0	7	60	20	36
2014	Communications or public affairs	26	57	14	3	0	0	0	83	3	33
2014	Access to information and privacy	84	16	0	0	0	0	0	100	0	12
2014	Legal services	19	43	14	19	5	0	0	62	24	21
2014	Administration and operations	25	32	25	12	5	0	0	57	17	55
2014	Human resources	35	23	16	16	0	3	7	65	18	31
2014	Financial management	28	40	13	15	3	0	2	69	18	62
2014	Information management	0	39	28	33	0	0	0	39	33	10
2014	Information technology	14	50	21	15	0	0	0	64	15	13
2014	Evaluation	26	53	13	7	0	0	0	80	7	15
2014	Other services to the public	17	31	38	7	7	0	0	48	14	29
2014	None of the above	24	43	14	16	3	0	1	68	19	225

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	58	29	0	13	0	0	87	13	24
2018	Administration and operations	49	34	12	5	0	0	83	5	41
2018	Human resources	38	52	3	4	3	0	90	7	29
2018	Financial management	41	43	8	8	0	0	84	8	24
2018	Information technology	34	46	15	5	0	0	80	5	18
2018	Policy	57	35	5	2	2	0	92	3	253
2018	None of the above	49	30	11	0	10	0	79	10	20
2017	Communications or public affairs	38	40	13	7	3	0	77	10	31
2017	Access to information and privacy	43	25	8	16	8	0	68	24	12
2017	Administration and operations	50	24	7	15	5	0	74	19	42
2017	Human resources	33	54	3	9	0	0	87	9	26
2017	Financial management	44	48	0	8	0	0	92	8	25
2017	Information management	19	54	9	18	0	0	73	18	11
2017	Information technology	34	49	11	0	6	0	83	6	18
2017	Policy	56	35	4	2	2	0	92	4	285
2017	None of the above	64	23	7	4	3	0	87	7	31
2014	Federal regulators	45	43	7	5	0	0	88	5	36
2014	Communications or public affairs	63	34	0	3	0	0	97	3	33
2014	Access to information and privacy	84	0	0	8	8	0	84	16	12
2014	Legal services	43	33	9	14	0	0	76	14	21
2014	Administration and operations	37	29	12	11	11	0	66	21	55
2014	Human resources	49	35	6	10	0	0	84	10	31
2014	Financial management	52	40	7	2	0	0	92	2	62
2014	Information management	19	26	28	0	19	8	49	21	11
2014	Information technology	45	55	0	0	0	0	100	0	13
2014	Evaluation	33	33	26	7	0	0	66	7	15
2014	Other services to the public	41	41	4	10	3	0	83	14	29
2014	None of the above	55	34	7	3	1	0	89	4	226

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	58	29	0	13	0	87	13	24
2018	Administration and operations	60	26	12	2	0	86	2	42
2018	Human resources	56	33	7	4	0	89	4	30
2018	Financial management	45	43	8	4	0	88	4	24
2018	Information technology	40	52	4	0	5	91	5	18
2018	Policy	57	37	4	2	1	94	2	249
2018	None of the above	39	31	15	5	10	70	15	20
2017	Communications or public affairs	38	43	7	7	7	80	13	31
2017	Access to information and privacy	60	15	8	16	0	76	16	12
2017	Administration and operations	58	30	2	5	5	88	10	42
2017	Human resources	53	39	9	0	0	91	0	26
2017	Financial management	56	36	0	8	0	92	8	25
2017	Information management	35	55	0	0	10	90	10	11
2017	Information technology	31	63	0	6	0	94	6	17
2017	Policy	55	37	3	2	1	93	3	285
2017	None of the above	51	32	7	4	6	83	10	31
2014	Federal regulators	51	38	7	3	3	88	5	36
2014	Communications or public affairs	69	22	3	3	3	91	6	33
2014	Access to information and privacy	84	8	0	8	0	92	8	12
2014	Legal services	52	28	10	9	0	81	9	21
2014	Administration and operations	39	34	9	12	5	73	18	55
2014	Human resources	49	45	0	6	0	94	6	31
2014	Financial management	56	29	12	3	0	85	3	61
2014	Information management	19	57	16	0	8	76	8	11
2014	Information technology	52	48	0	0	0	100	0	13
2014	Evaluation	40	40	20	0	0	80	0	15
2014	Other services to the public	38	45	14	3	0	83	3	29
2014	None of the above	56	34	6	3	0	91	4	226

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	30	12	8	16	0	0	63	25	24
2018	Administration and operations	43	36	7	7	7	0	0	78	14	42
2018	Human resources	64	16	14	4	3	0	0	80	7	30
2018	Financial management	45	42	0	8	4	0	0	88	12	24
2018	Information technology	40	40	6	9	5	0	0	80	15	18
2018	Policy	34	43	10	10	2	1	0	78	12	253
2018	None of the above	38	31	21	10	0	0	0	69	10	20
2017	Communications or public affairs	46	16	13	9	16	0	0	62	25	31
2017	Access to information and privacy	82	9	9	0	0	0	0	91	0	11
2017	Administration and operations	56	22	11	7	5	0	0	77	12	42
2017	Human resources	54	31	11	5	0	0	0	84	5	26
2017	Financial management	61	27	0	8	4	0	0	88	12	25
2017	Information management	34	47	19	0	0	0	0	81	0	11
2017	Information technology	24	49	17	6	4	0	0	73	10	18
2017	Policy	34	39	10	11	5	0	0	74	16	284
2017	None of the above	44	30	10	10	6	0	0	73	16	30
2014	Federal regulators	27	39	19	13	3	0	0	65	16	36
2014	Communications or public affairs	46	25	12	14	3	0	0	72	17	33
2014	Access to information and privacy	83	9	0	8	0	0	0	92	8	12
2014	Legal services	28	43	19	0	10	0	0	71	10	21
2014	Administration and operations	34	38	11	9	9	0	0	71	18	55
2014	Human resources	45	32	6	9	6	0	0	78	16	31
2014	Financial management	50	26	12	8	5	0	0	75	13	62
2014	Information management	45	27	20	0	8	0	0	72	8	11
2014	Information technology	47	22	7	14	0	0	10	77	16	13
2014	Evaluation	47	40	13	0	0	0	0	87	0	15
2014	Other services to the public	31	27	21	11	11	0	0	58	21	29
2014	None of the above	30	37	14	10	8	0	1	68	18	226

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	37	46	8	8	0	84	8	24
2018	Administration and operations	38	53	2	2	5	91	7	42
2018	Human resources	43	41	13	3	0	84	3	30
2018	Financial management	28	43	16	13	0	71	13	24
2018	Information technology	30	36	18	16	0	66	16	17
2018	Policy	39	47	9	3	1	87	4	250
2018	None of the above	26	35	17	5	17	61	22	19
2017	Communications or public affairs	24	51	3	19	3	74	23	31
2017	Access to information and privacy	27	41	16	8	8	68	16	12
2017	Administration and operations	47	34	9	0	10	82	10	42
2017	Human resources	33	62	5	0	0	95	0	26
2017	Financial management	44	32	8	16	0	76	16	25
2017	Information management	17	47	18	0	18	64	18	11
2017	Information technology	29	54	6	11	0	83	11	18
2017	Policy	45	46	5	3	1	91	4	286
2017	None of the above	48	42	7	3	0	90	3	31
2014	Federal regulators	37	51	7	5	0	88	5	36
2014	Communications or public affairs	49	45	0	6	0	94	6	33
2014	Access to information and privacy	68	16	0	8	8	84	16	12
2014	Legal services	34	47	14	5	0	81	5	21
2014	Administration and operations	30	36	11	18	5	66	23	55
2014	Human resources	26	49	10	15	0	75	15	31
2014	Financial management	34	55	5	6	0	89	6	62
2014	Information management	19	17	34	22	8	36	30	11
2014	Information technology	38	41	7	14	0	79	14	13
2014	Evaluation	27	34	33	7	0	60	7	15
2014	Other services to the public	35	52	7	0	7	86	7	29
2014	None of the above	44	42	7	5	1	86	7	226

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	50	21	9	4	16	0	0	71	20	24
2018	Administration and operations	47	36	7	5	5	0	0	83	9	42
2018	Human resources	47	34	9	3	6	0	0	81	10	30
2018	Financial management	17	41	21	13	8	0	0	58	21	24
2018	Information technology	17	39	11	5	27	0	0	56	32	18
2018	Policy	36	37	12	10	5	0	0	73	14	253
2018	None of the above	43	23	23	6	6	0	0	66	12	18
2017	Communications or public affairs	33	32	10	12	13	0	0	65	25	31
2017	Access to information and privacy	33	24	18	24	0	0	0	57	24	12
2017	Administration and operations	45	31	9	7	7	0	0	77	15	42
2017	Human resources	38	46	12	4	0	0	0	85	4	26
2017	Financial management	37	24	20	20	0	0	0	60	20	25
2017	Information management	9	63	9	9	10	0	0	72	19	11
2017	Information technology	21	41	23	6	10	0	0	62	16	18
2017	Policy	31	42	11	12	3	0	1	74	15	286
2017	None of the above	38	36	14	9	3	0	0	74	12	31
2014	Federal regulators	19	51	17	11	3	0	0	69	13	36
2014	Communications or public affairs	40	38	3	14	6	0	0	77	20	33
2014	Access to information and privacy	59	25	8	8	0	0	0	84	8	12
2014	Legal services	14	62	5	14	5	0	0	76	19	21
2014	Administration and operations	29	34	14	12	11	0	0	63	23	55
2014	Human resources	23	35	20	13	6	3	0	60	20	31
2014	Financial management	28	43	21	3	3	0	2	72	6	62
2014	Information management	28	19	24	20	8	0	0	47	28	11
2014	Information technology	43	22	7	21	7	0	0	65	28	13
2014	Evaluation	20	40	33	0	7	0	0	60	7	15
2014	Other services to the public	27	42	21	0	11	0	0	69	11	29
2014	None of the above	27	41	16	14	3	0	0	68	17	226

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	45	17	8	26	4	62	29	24
2018	Administration and operations	56	27	7	7	2	84	10	41
2018	Human resources	30	54	6	6	4	84	10	30
2018	Financial management	24	55	13	4	4	79	8	24
2018	Information technology	28	28	23	11	9	56	20	18
2018	Policy	24	54	10	8	4	78	12	252
2018	None of the above	28	41	25	0	5	69	5	20
2017	Communications or public affairs	37	28	3	25	7	65	32	31
2017	Access to information and privacy	48	36	16	0	0	84	0	12
2017	Administration and operations	50	43	0	5	2	93	7	42
2017	Human resources	41	48	7	4	0	89	4	26
2017	Financial management	41	24	16	20	0	65	20	25
2017	Information management	9	74	0	17	0	83	17	11
2017	Information technology	33	40	17	6	4	73	10	18
2017	Policy	28	51	11	8	2	79	10	286
2017	None of the above	41	42	7	10	0	83	10	31

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	46	0	0	0	0	0	100	0	24
2018	Administration and operations	58	37	2	0	2	0	0	95	2	43
2018	Human resources	58	30	2	6	4	0	0	88	10	30
2018	Financial management	55	37	0	4	0	4	0	96	4	25
2018	Information technology	28	45	17	0	9	0	0	73	9	18
2018	Policy	55	39	3	1	2	0	0	95	2	252
2018	None of the above	39	35	15	5	5	0	0	74	10	20
2017	Communications or public affairs	49	28	0	16	7	0	0	77	23	31
2017	Access to information and privacy	49	43	8	0	0	0	0	92	0	12
2017	Administration and operations	50	43	2	2	2	0	0	93	5	42
2017	Human resources	52	44	0	4	0	0	0	96	4	26
2017	Financial management	45	27	16	12	0	0	0	72	12	25
2017	Information management	9	72	0	9	10	0	0	81	19	11
2017	Information technology	40	39	17	0	4	0	0	79	4	18
2017	Policy	48	39	8	3	2	0	0	87	5	286
2017	None of the above	51	36	10	3	0	0	0	87	3	31
2014	Federal regulators	40	43	14	0	3	0	0	83	3	36
2014	Communications or public affairs	63	28	6	0	3	0	0	91	3	33
2014	Access to information and privacy	76	16	0	8	0	0	0	92	8	12
2014	Legal services	43	47	10	0	0	0	0	90	0	21
2014	Administration and operations	39	30	22	3	2	2	2	72	5	55
2014	Human resources	42	35	16	0	0	3	3	82	0	31
2014	Financial management	49	43	6	2	0	0	0	92	2	62
2014	Information management	19	72	8	0	0	0	0	92	0	11
2014	Information technology	38	41	7	7	7	0	0	79	14	13
2014	Evaluation	26	60	7	0	7	0	0	87	7	15
2014	Other services to the public	35	52	10	3	0	0	0	86	3	29
2014	None of the above	53	39	5	4	0	0	0	91	4	226

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	43	31	4	17	4	74	21	23
2018	Administration and operations	51	33	7	5	5	84	9	43
2018	Human resources	50	33	3	7	7	83	13	29
2018	Financial management	25	52	8	4	12	76	15	25
2018	Information technology	24	29	24	6	16	54	22	17
2018	Policy	42	37	11	8	2	79	10	251
2018	None of the above	28	25	26	0	21	54	21	20
2017	Communications or public affairs	36	35	0	16	13	71	29	31
2017	Access to information and privacy	41	35	0	16	8	76	24	12
2017	Administration and operations	45	28	14	0	12	73	12	42
2017	Human resources	42	51	0	8	0	92	8	26
2017	Financial management	45	32	16	0	8	76	8	25
2017	Information management	9	46	28	8	10	54	18	11
2017	Information technology	33	34	6	11	16	67	27	18
2017	Policy	35	42	11	7	5	78	12	285
2017	None of the above	38	38	11	10	3	76	13	29

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	37	4	4	0	92	4	24
2018	Administration and operations	65	23	10	0	2	88	2	43
2018	Human resources	63	30	3	4	0	93	4	29
2018	Financial management	40	56	0	4	0	96	4	25
2018	Information technology	66	17	17	0	0	83	0	18
2018	Policy	48	39	10	2	1	87	3	251
2018	None of the above	43	36	15	0	5	79	5	20
2017	Communications or public affairs	34	46	0	17	3	80	20	30
2017	Access to information and privacy	59	16	8	8	8	76	16	12
2017	Administration and operations	67	21	9	2	0	88	2	42
2017	Human resources	53	47	0	0	0	100	0	26
2017	Financial management	58	33	4	4	0	91	4	24
2017	Information management	36	56	0	8	0	92	8	11
2017	Information technology	56	27	11	6	0	83	6	18
2017	Policy	51	39	7	2	1	90	3	285
2017	None of the above	64	25	11	0	0	89	0	31
2014	Federal regulators	64	21	14	0	0	86	0	36
2014	Communications or public affairs	77	14	6	3	0	91	3	33
2014	Access to information and privacy	84	8	0	8	0	92	8	12
2014	Legal services	43	42	9	5	0	86	5	21
2014	Administration and operations	63	16	18	4	0	79	4	55
2014	Human resources	55	39	6	0	0	94	0	30
2014	Financial management	54	39	3	3	0	93	3	61
2014	Information management	28	52	20	0	0	80	0	11
2014	Information technology	79	14	0	7	0	93	7	13
2014	Evaluation	53	14	26	7	0	67	7	15
2014	Other services to the public	56	38	7	0	0	93	0	29
2014	None of the above	59	31	8	2	0	89	2	226

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	42	20	8	4	0	67	12	24
2018	Administration and operations	35	44	9	9	2	0	80	12	43
2018	Human resources	56	20	10	10	3	0	76	14	30
2018	Financial management	29	43	12	12	4	0	72	16	25
2018	Information technology	35	50	6	6	4	0	85	9	18
2018	Policy	35	49	8	7	1	0	84	7	252
2018	None of the above	30	26	18	11	10	5	59	22	20
2017	Communications or public affairs	34	31	13	16	7	0	64	23	31
2017	Access to information and privacy	59	24	16	0	0	0	84	0	12
2017	Administration and operations	52	31	5	5	7	0	83	12	42
2017	Human resources	42	41	9	8	0	0	83	8	26
2017	Financial management	45	28	16	12	0	0	72	12	25
2017	Information management	19	36	27	19	0	0	54	19	11
2017	Information technology	23	55	17	4	0	0	79	4	18
2017	Policy	40	43	7	7	2	0	84	9	285
2017	None of the above	33	40	14	6	6	0	73	13	30
2014	Federal regulators	32	46	17	5	0	0	78	5	36
2014	Communications or public affairs	35	45	0	20	0	0	80	20	33
2014	Access to information and privacy	41	59	0	0	0	0	100	0	12
2014	Legal services	10	71	9	5	0	5	85	5	21
2014	Administration and operations	18	50	14	13	4	2	69	17	55
2014	Human resources	35	36	3	19	6	0	71	25	31
2014	Financial management	37	50	8	5	0	0	87	5	62
2014	Information management	19	25	8	39	8	0	44	47	11
2014	Information technology	48	31	7	14	0	0	79	14	13
2014	Evaluation	20	60	7	7	7	0	80	13	15
2014	Other services to the public	28	55	7	3	7	0	83	10	29
2014	None of the above	38	42	11	7	2	0	81	8	226

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	30	24	13	12	4	48	26	24
2018	Administration and operations	56	30	5	7	2	0	86	9	43
2018	Human resources	53	34	6	3	0	3	90	3	30
2018	Financial management	29	27	20	20	4	0	56	24	25
2018	Information technology	11	73	11	0	4	0	85	4	18
2018	Policy	35	39	15	6	5	0	74	11	251
2018	None of the above	38	20	16	11	15	0	58	26	20
2017	Communications or public affairs	31	27	20	16	7	0	58	23	31
2017	Access to information and privacy	43	33	8	16	0	0	76	16	12
2017	Administration and operations	48	35	7	2	7	0	83	10	42
2017	Human resources	40	45	7	8	0	0	85	8	26
2017	Financial management	41	28	16	16	0	0	68	16	25
2017	Information management	19	44	28	0	10	0	62	10	11
2017	Information technology	36	43	17	4	0	0	79	4	18
2017	Policy	38	40	10	8	4	0	78	12	285
2017	None of the above	42	26	23	6	3	0	68	10	31
2014	Federal regulators	29	49	22	0	0	0	78	0	36
2014	Communications or public affairs	31	49	6	14	0	0	80	14	33
2014	Access to information and privacy	43	57	0	0	0	0	100	0	12
2014	Legal services	19	33	28	14	5	0	52	19	21
2014	Administration and operations	27	52	13	2	7	0	79	9	55
2014	Human resources	32	32	20	13	3	0	64	16	31
2014	Financial management	45	37	11	6	0	0	82	6	62
2014	Information management	28	28	16	19	8	0	57	27	11
2014	Information technology	50	29	7	7	7	0	79	14	13
2014	Evaluation	20	47	13	13	7	0	67	20	15
2014	Other services to the public	28	31	21	14	7	0	58	21	29
2014	None of the above	38	36	13	9	2	0	75	12	226

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	37	38	9	8	8	0	0	75	16	24
2018	Administration and operations	51	32	9	5	2	0	0	84	7	43
2018	Human resources	37	42	10	7	3	0	0	79	10	30
2018	Financial management	26	41	21	8	4	0	0	67	12	24
2018	Information technology	17	51	17	6	9	0	0	68	16	18
2018	Policy	35	44	11	6	2	0	2	81	8	252
2018	None of the above	28	20	21	21	5	5	0	51	27	20
2017	Communications or public affairs	28	35	9	19	10	0	0	63	29	31
2017	Access to information and privacy	42	33	8	16	0	0	0	76	16	12
2017	Administration and operations	50	36	5	7	2	0	0	85	10	42
2017	Human resources	33	50	13	4	0	0	0	83	4	26
2017	Financial management	45	40	4	12	0	0	0	85	12	25
2017	Information management	19	53	19	10	0	0	0	71	10	11
2017	Information technology	23	61	11	4	0	0	0	85	4	18
2017	Policy	39	44	8	5	1	1	1	85	7	285
2017	None of the above	32	42	14	7	3	0	3	76	10	31
2014	Federal regulators	29	41	19	11	0	0	0	71	11	36
2014	Communications or public affairs	58	30	3	9	0	0	0	88	9	33
2014	Access to information and privacy	59	41	0	0	0	0	0	100	0	12
2014	Legal services	28	33	28	10	0	0	0	62	10	21
2014	Administration and operations	30	34	23	7	4	2	0	65	11	55
2014	Human resources	45	26	13	12	3	0	0	71	15	31
2014	Financial management	36	51	6	5	2	0	0	87	7	62
2014	Information management	19	38	28	8	8	0	0	57	16	11
2014	Information technology	40	24	15	21	0	0	0	64	21	13
2014	Evaluation	20	54	20	7	0	0	0	74	7	15
2014	Other services to the public	38	31	14	10	7	0	0	68	18	29
2014	None of the above	40	41	8	5	1	1	4	85	7	225

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	38	16	4	0	80	4	24
2018	Administration and operations	58	33	7	0	2	91	2	43
2018	Human resources	37	53	3	7	0	90	7	29
2018	Financial management	27	53	11	4	4	81	8	25
2018	Information technology	34	28	27	11	0	62	11	18
2018	Policy	47	42	9	2	1	89	3	252
2018	None of the above	39	35	5	11	10	74	21	20
2017	Communications or public affairs	36	37	13	3	10	73	13	30
2017	Access to information and privacy	44	32	16	8	0	76	8	12
2017	Administration and operations	52	29	9	2	7	82	10	42
2017	Human resources	37	54	5	4	0	91	4	26
2017	Financial management	48	40	8	4	0	88	4	25
2017	Information management	27	46	19	8	0	73	8	11
2017	Information technology	40	37	23	0	0	77	0	18
2017	Policy	46	45	4	4	1	91	5	285
2017	None of the above	64	20	7	9	0	84	9	31
2014	Federal regulators	43	49	5	0	3	92	3	36
2014	Communications or public affairs	58	31	8	3	0	89	3	33
2014	Access to information and privacy	68	16	0	0	16	84	16	12
2014	Legal services	43	38	9	10	0	81	10	21
2014	Administration and operations	38	29	16	8	9	66	17	55
2014	Human resources	34	53	6	4	4	87	7	30
2014	Financial management	49	42	7	3	0	90	3	62
2014	Information management	19	34	36	11	0	53	11	11
2014	Information technology	57	36	7	0	0	93	0	13
2014	Evaluation	33	27	33	0	7	60	7	15
2014	Other services to the public	38	49	3	7	3	86	10	29
2014	None of the above	48	38	9	4	1	85	5	225

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	47	8	4	12	0	0	75	16	24
2018	Administration and operations	53	26	11	10	0	0	0	79	10	43
2018	Human resources	49	17	23	10	0	0	0	66	10	30
2018	Financial management	31	45	20	4	0	0	0	76	4	25
2018	Information technology	11	29	42	17	0	0	0	40	17	18
2018	Policy	18	41	23	11	8	0	0	59	19	255
2018	None of the above	25	29	31	5	0	5	5	60	6	20
2017	Communications or public affairs	20	45	10	22	3	0	0	66	25	31
2017	Access to information and privacy	9	42	41	0	8	0	0	51	8	12
2017	Administration and operations	44	32	12	7	2	2	0	78	10	42
2017	Human resources	32	26	33	9	0	0	0	58	9	26
2017	Financial management	48	28	20	4	0	0	0	76	4	25
2017	Information management	45	47	9	0	0	0	0	91	0	11
2017	Information technology	16	41	17	10	15	0	0	57	26	18
2017	Policy	17	41	25	9	7	0	0	58	16	286
2017	None of the above	36	45	6	4	10	0	0	80	13	31
2014	Federal regulators	26	32	13	15	14	0	0	58	28	36
2014	Communications or public affairs	26	49	17	3	3	0	3	77	6	33
2014	Access to information and privacy	35	41	8	8	8	0	0	76	16	12
2014	Legal services	20	56	14	5	5	0	0	76	10	21
2014	Administration and operations	45	29	14	4	9	0	0	73	12	55
2014	Human resources	42	35	9	13	0	0	0	78	13	31
2014	Financial management	30	32	29	7	2	0	0	63	8	62
2014	Information management	20	45	24	0	11	0	0	65	11	11
2014	Information technology	30	34	14	0	22	0	0	64	22	13
2014	Evaluation	53	33	14	0	0	0	0	86	0	15
2014	Other services to the public	14	41	24	17	4	0	0	55	21	29
2014	None of the above	20	38	25	10	8	0	0	57	18	226

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	16	34	30	8	0	0	38	28	24
2018	Administration and operations	6	26	37	19	12	0	0	30	33	43
2018	Human resources	7	11	50	23	6	0	4	30	18	30
2018	Financial management	16	12	37	29	3	0	4	33	29	25
2018	Information technology	15	29	44	12	0	0	0	12	44	18
2018	Policy	6	23	46	19	5	1	0	24	29	254
2018	None of the above	21	11	30	30	0	0	9	33	34	20
2017	Communications or public affairs	16	19	29	23	14	0	0	36	35	31
2017	Access to information and privacy	16	35	33	0	16	0	0	16	51	12
2017	Administration and operations	2	19	41	12	21	2	2	34	23	41
2017	Human resources	11	19	37	16	12	0	5	29	32	26
2017	Financial management	4	20	36	16	20	0	4	38	24	25
2017	Information management	9	39	18	9	26	0	0	35	47	11
2017	Information technology	15	33	12	29	6	0	4	37	51	18
2017	Policy	3	21	49	20	6	0	1	26	24	285
2017	None of the above	0	20	42	29	6	0	3	36	21	31
2014	Federal regulators	3	20	53	19	5	0	0	24	23	36
2014	Communications or public affairs	3	17	51	20	9	0	0	29	20	33
2014	Access to information and privacy	8	16	33	24	9	11	0	37	27	12
2014	Legal services	0	39	52	5	0	5	0	5	40	21
2014	Administration and operations	9	19	41	20	9	0	2	30	29	55
2014	Human resources	9	22	30	26	6	3	3	34	34	31
2014	Financial management	0	18	48	22	11	0	0	34	18	62
2014	Information management	17	34	30	19	0	0	0	19	51	11
2014	Information technology	14	14	56	7	9	0	0	16	28	13
2014	Evaluation	0	13	41	40	7	0	0	46	13	15
2014	Other services to the public	7	25	45	21	3	0	0	24	32	29
2014	None of the above	3	16	50	22	8	0	0	30	20	225

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	8	21	12	33	21	4	0	57	31	24
2018	Administration and operations	5	5	40	25	25	0	0	50	10	41
2018	Human resources	0	24	27	25	21	0	4	48	25	30
2018	Financial management	8	8	25	36	15	0	8	56	17	25
2018	Information technology	15	11	17	45	12	0	0	57	26	18
2018	Policy	2	8	20	44	24	2	0	69	10	254
2018	None of the above	10	20	5	40	11	5	9	58	36	20
2017	Communications or public affairs	20	16	13	19	30	0	3	50	36	31
2017	Access to information and privacy	0	16	27	42	15	0	0	57	16	12
2017	Administration and operations	10	5	31	22	25	0	7	51	16	41
2017	Human resources	0	12	31	18	39	0	0	57	12	26
2017	Financial management	0	16	24	28	28	0	4	58	16	25
2017	Information management	0	0	54	18	18	10	0	40	0	11
2017	Information technology	10	11	23	36	16	0	4	54	22	18
2017	Policy	3	8	18	39	29	1	1	70	11	284
2017	None of the above	0	20	17	41	19	0	3	61	21	31
2014	Federal regulators	0	17	25	40	19	0	0	58	17	36
2014	Communications or public affairs	0	3	32	45	20	0	0	65	3	33
2014	Access to information and privacy	0	16	8	33	33	0	11	73	18	12
2014	Legal services	0	10	19	62	0	5	5	68	11	21
2014	Administration and operations	2	16	17	31	24	9	2	61	20	54
2014	Human resources	10	14	31	23	16	3	3	41	25	31
2014	Financial management	2	11	24	37	24	0	2	62	13	62
2014	Information management	8	28	20	36	8	0	0	44	36	11
2014	Information technology	14	7	31	22	16	10	0	42	23	13
2014	Evaluation	0	0	27	47	20	0	7	71	0	15
2014	Other services to the public	0	28	18	30	24	0	0	55	28	29
2014	None of the above	0	6	20	51	22	0	1	73	6	224

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	21	20	26	17	12	4	0	30	43	24
2018	Administration and operations	9	14	53	14	7	0	2	22	24	42
2018	Human resources	7	20	37	25	0	0	10	28	31	30
2018	Financial management	8	28	37	8	15	0	4	24	37	25
2018	Information technology	15	17	17	45	6	0	0	51	33	18
2018	Policy	7	15	34	30	13	1	0	43	22	254
2018	None of the above	11	10	30	25	15	0	9	44	23	20
2017	Communications or public affairs	16	13	35	20	13	3	0	33	30	31
2017	Access to information and privacy	0	29	53	0	18	0	0	18	29	11
2017	Administration and operations	7	20	31	17	22	2	0	40	28	41
2017	Human resources	12	14	29	20	25	0	0	45	26	26
2017	Financial management	4	24	40	8	20	0	4	29	29	25
2017	Information management	22	10	41	0	19	0	9	20	35	10
2017	Information technology	15	11	29	30	10	0	4	42	28	18
2017	Policy	7	15	37	28	13	1	0	41	23	285
2017	None of the above	7	27	29	19	12	0	6	33	36	31
2014	Federal regulators	8	20	29	38	3	0	3	41	29	36
2014	Communications or public affairs	15	17	31	28	6	0	3	35	33	33
2014	Access to information and privacy	24	41	8	8	9	0	11	19	72	12
2014	Legal services	9	38	38	5	0	5	5	5	53	21
2014	Administration and operations	19	14	39	16	8	0	4	24	35	55
2014	Human resources	12	35	20	19	9	3	0	30	49	31
2014	Financial management	6	27	36	19	8	3	0	28	35	62
2014	Information management	9	53	10	17	11	0	0	28	62	11
2014	Information technology	14	7	44	8	7	20	0	19	26	13
2014	Evaluation	0	34	27	26	7	7	0	35	36	15
2014	Other services to the public	18	17	28	27	7	0	3	35	36	29
2014	None of the above	7	22	38	24	8	1	0	32	29	225

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	17	29	34	4	0	0	37	33	24
2018	Administration and operations	10	9	35	34	12	0	0	46	19	42
2018	Human resources	4	0	39	28	23	0	7	55	4	30
2018	Financial management	4	12	39	25	20	0	0	45	17	24
2018	Information technology	11	23	43	17	5	0	0	23	35	18
2018	Policy	3	22	44	23	7	0	0	30	25	254
2018	None of the above	5	10	41	24	5	5	9	34	18	20
2017	Communications or public affairs	23	17	20	27	14	0	0	40	40	31
2017	Access to information and privacy	24	32	27	0	16	0	0	16	57	12
2017	Administration and operations	2	12	33	27	23	2	0	51	15	41
2017	Human resources	15	0	22	42	21	0	0	63	15	26
2017	Financial management	4	8	48	16	21	0	4	38	12	25
2017	Information management	10	37	19	0	35	0	0	35	47	11
2017	Information technology	21	11	33	13	17	0	4	31	34	18
2017	Policy	5	20	42	27	6	0	1	33	25	285
2017	None of the above	3	16	27	42	9	0	3	53	20	31
2014	Federal regulators	0	36	38	21	5	0	0	26	36	36
2014	Communications or public affairs	6	14	37	32	11	0	0	43	20	33
2014	Access to information and privacy	24	16	41	0	19	0	0	19	40	12
2014	Legal services	10	10	47	24	5	5	0	30	20	21
2014	Administration and operations	11	14	35	23	11	2	4	36	26	55
2014	Human resources	6	12	36	30	13	3	0	44	19	31
2014	Financial management	0	23	34	29	13	2	0	42	23	62
2014	Information management	0	8	34	36	11	0	11	53	10	11
2014	Information technology	7	14	36	7	16	10	10	28	26	13
2014	Evaluation	0	7	60	13	20	0	0	33	7	15
2014	Other services to the public	14	24	34	10	17	0	0	27	38	29
2014	None of the above	3	25	45	20	7	1	0	26	28	226

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	8	34	21	8	4	8	33	28	24
2018	Administration and operations	10	22	39	17	12	0	0	29	32	41
2018	Human resources	17	38	19	19	3	0	4	23	58	30
2018	Financial management	12	16	33	15	20	0	4	36	29	25
2018	Information technology	26	17	34	23	0	0	0	23	43	18
2018	Policy	3	16	32	31	16	2	1	48	19	253
2018	None of the above	15	16	25	25	5	5	9	35	36	20
2017	Communications or public affairs	19	19	28	17	17	0	0	34	38	31
2017	Access to information and privacy	24	16	35	7	17	0	0	25	41	12
2017	Administration and operations	2	24	39	7	25	0	2	33	27	42
2017	Human resources	23	29	23	7	17	0	0	24	53	26
2017	Financial management	8	28	16	24	21	0	4	47	37	25
2017	Information management	10	46	20	8	17	0	0	25	55	11
2017	Information technology	21	39	12	18	6	0	4	25	63	18
2017	Policy	6	17	32	29	14	1	2	44	23	285
2017	None of the above	13	17	20	30	13	0	6	46	32	30
2014	Federal regulators	6	36	19	32	5	0	3	38	43	36
2014	Communications or public affairs	3	17	45	18	14	0	3	33	20	33
2014	Access to information and privacy	0	24	41	8	27	0	0	35	24	12
2014	Legal services	5	14	43	28	0	5	5	31	21	21
2014	Administration and operations	7	16	38	19	11	0	9	33	25	55
2014	Human resources	29	28	26	3	10	3	0	14	59	31
2014	Financial management	3	16	34	28	14	3	2	44	21	62
2014	Information management	17	47	36	0	0	0	0	0	64	11
2014	Information technology	45	7	21	0	7	10	10	9	65	13
2014	Evaluation	0	7	60	13	20	0	0	33	7	15
2014	Other services to the public	11	24	21	27	14	3	0	42	36	29
2014	None of the above	7	17	34	28	11	1	2	40	25	225

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	17	35	31	13	0	0	44	21	23
2018	Administration and operations	7	24	29	26	9	5	0	37	33	42
2018	Human resources	17	21	37	7	2	6	9	11	45	30
2018	Financial management	12	8	42	13	16	0	9	31	23	24
2018	Information technology	9	23	46	11	5	6	0	18	34	18
2018	Policy	3	14	24	37	20	1	1	58	17	252
2018	None of the above	10	21	26	25	5	5	9	35	35	20
2017	Communications or public affairs	20	9	15	26	23	3	3	53	31	31
2017	Access to information and privacy	8	43	33	7	9	0	0	16	51	12
2017	Administration and operations	14	15	24	22	17	7	0	43	31	41
2017	Human resources	8	28	33	11	18	0	4	29	37	26
2017	Financial management	0	8	40	16	28	0	8	49	8	25
2017	Information management	0	28	8	38	27	0	0	64	28	11
2017	Information technology	10	39	17	19	11	0	4	31	51	18
2017	Policy	6	15	27	31	17	3	2	50	22	285
2017	None of the above	7	12	43	16	12	0	9	31	21	31
2014	Federal regulators	0	23	40	29	5	3	0	35	23	36
2014	Communications or public affairs	0	9	16	43	29	0	3	73	10	33
2014	Access to information and privacy	0	8	33	32	17	11	0	55	9	12
2014	Legal services	0	9	38	43	5	5	0	50	10	21
2014	Administration and operations	7	14	18	36	16	3	5	57	23	55
2014	Human resources	23	6	42	13	9	6	0	24	32	31
2014	Financial management	5	7	21	42	21	2	3	66	12	62
2014	Information management	9	28	28	27	8	0	0	35	37	11
2014	Information technology	0	14	14	29	23	10	10	65	18	13
2014	Evaluation	0	14	14	43	28	0	0	72	14	14
2014	Other services to the public	7	24	14	20	28	7	0	51	34	29
2014	None of the above	0	8	34	40	14	1	3	56	9	225

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	9	42	21	12	4	0	34	22	24
2018	Administration and operations	9	26	27	23	9	0	5	34	37	42
2018	Human resources	0	25	41	21	10	0	4	32	26	29
2018	Financial management	4	8	53	25	3	0	8	30	13	25
2018	Information technology	15	18	56	0	6	6	0	6	35	18
2018	Policy	5	14	37	29	13	2	0	43	20	254
2018	None of the above	11	20	35	20	5	0	9	27	34	20
2017	Communications or public affairs	16	15	20	35	14	0	0	49	32	31
2017	Access to information and privacy	8	27	33	8	25	0	0	33	35	12
2017	Administration and operations	5	19	26	27	20	0	2	48	25	41
2017	Human resources	8	11	41	19	21	0	0	40	19	26
2017	Financial management	4	8	32	28	20	0	8	52	13	25
2017	Information management	10	19	38	9	17	0	8	28	31	11
2017	Information technology	27	23	17	29	0	0	4	30	52	18
2017	Policy	5	14	34	34	9	1	2	45	20	285
2017	None of the above	0	17	26	29	12	7	9	48	20	31
2014	Federal regulators	5	8	47	33	8	0	0	40	13	36
2014	Communications or public affairs	3	15	44	17	12	9	0	32	20	32
2014	Access to information and privacy	16	33	16	16	9	0	11	28	54	12
2014	Legal services	0	24	47	19	0	5	5	21	27	21
2014	Administration and operations	9	14	34	26	7	4	5	37	25	55
2014	Human resources	16	13	38	23	6	3	0	30	31	31
2014	Financial management	3	21	29	30	10	5	2	43	26	62
2014	Information management	0	26	44	19	0	0	11	21	29	11
2014	Information technology	14	15	37	7	7	20	0	18	36	13
2014	Evaluation	0	27	20	20	20	13	0	46	31	15
2014	Other services to the public	14	11	20	31	14	7	3	50	28	29
2014	None of the above	4	19	34	27	11	3	3	40	24	225

Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	29	13	13	8	8	0	64	23	24
2018	Administration and operations	33	41	14	7	2	2	0	76	10	42
2018	Human resources	30	28	6	11	3	9	13	74	18	30
2018	Financial management	19	41	4	12	12	4	8	68	27	25
2018	Information technology	30	36	12	6	10	0	6	71	17	17
2018	Policy	32	26	12	8	3	12	7	72	14	253
2018	None of the above	18	20	20	16	10	10	5	45	31	20
2017	Communications or public affairs	24	20	21	19	10	7	0	46	31	31
2017	Access to information and privacy	8	32	0	44	16	0	0	40	60	12
2017	Administration and operations	33	24	23	9	2	4	5	63	13	42
2017	Human resources	46	36	3	4	0	7	4	92	4	26
2017	Financial management	25	36	12	12	4	8	4	69	18	25
2017	Information management	19	46	19	8	0	9	0	71	9	11
2017	Information technology	45	34	11	0	4	0	5	84	4	18
2017	Policy	34	30	10	6	3	9	9	77	10	286
2017	None of the above	31	24	19	10	3	0	13	63	15	31
2014	Federal regulators	35	35	13	3	0	3	12	81	3	36
2014	Communications or public affairs	37	32	3	14	0	14	0	80	16	33
2014	Access to information and privacy	41	40	11	0	0	8	0	88	0	12
2014	Legal services	9	48	14	0	5	5	19	75	7	21
2014	Administration and operations	31	34	22	0	5	5	3	70	6	55
2014	Human resources	38	27	13	16	3	0	3	67	20	31
2014	Financial management	48	22	15	5	2	3	5	77	7	62
2014	Information management	27	38	8	28	0	0	0	64	28	11
2014	Information technology	33	36	14	0	7	0	10	77	8	13
2014	Evaluation	26	34	7	7	20	7	0	65	28	15
2014	Other services to the public	35	17	10	14	7	10	7	63	25	29
2014	None of the above	36	27	10	3	2	9	14	81	6	226

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	59	21	0	13	8	0	79	21	24
2018	Administration and operations	47	31	9	5	7	0	79	12	42
2018	Human resources	60	17	10	7	6	0	76	14	30
2018	Financial management	36	37	8	8	12	0	72	20	25
2018	Information technology	40	29	11	11	9	0	69	20	18
2018	Policy	58	27	6	6	3	1	85	8	252
2018	None of the above	39	15	26	11	5	5	56	17	20
2017	Communications or public affairs	46	22	13	12	7	0	68	19	31
2017	Access to information and privacy	32	36	16	8	8	0	68	16	12
2017	Administration and operations	38	32	18	5	7	0	70	12	42
2017	Human resources	61	32	0	4	4	0	92	8	26
2017	Financial management	45	32	8	12	4	0	76	16	25
2017	Information management	37	27	19	10	8	0	63	18	11
2017	Information technology	57	39	0	0	4	0	96	4	18
2017	Policy	54	29	8	7	2	1	83	9	286
2017	None of the above	57	27	0	13	3	0	84	16	31
2014	Federal regulators	53	34	5	3	5	0	87	8	36
2014	Communications or public affairs	60	17	6	14	3	0	77	17	33
2014	Access to information and privacy	73	27	0	0	0	0	100	0	12
2014	Legal services	42	28	19	5	5	0	71	10	21
2014	Administration and operations	39	34	12	9	5	0	73	14	55
2014	Human resources	47	26	10	10	6	0	74	16	31
2014	Financial management	55	27	5	11	2	0	82	13	62
2014	Information management	36	17	0	36	11	0	53	47	11
2014	Information technology	54	39	0	0	7	0	93	7	13
2014	Evaluation	33	27	7	13	20	0	60	33	15
2014	Other services to the public	49	27	7	10	4	3	79	14	29
2014	None of the above	55	32	5	6	2	0	87	8	226

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	20	21	4	17	17	4	47	27	24
2018	Administration and operations	27	22	21	11	5	11	3	57	19	42
2018	Human resources	22	28	17	7	3	16	7	65	13	30
2018	Financial management	8	29	12	16	20	12	3	44	42	25
2018	Information technology	12	31	23	6	10	12	6	52	20	17
2018	Policy	15	19	16	10	4	26	11	53	21	250
2018	None of the above	5	14	26	5	15	25	11	28	31	20
2017	Communications or public affairs	10	20	22	15	13	13	7	38	35	31
2017	Access to information and privacy	0	32	27	17	16	8	0	35	36	12
2017	Administration and operations	14	30	20	14	5	12	5	53	23	42
2017	Human resources	16	36	15	8	4	15	8	67	14	26
2017	Financial management	21	24	12	12	12	20	0	55	30	25
2017	Information management	9	19	19	10	18	26	0	37	37	11
2017	Information technology	23	29	23	6	15	0	5	54	22	18
2017	Policy	12	24	14	10	4	30	7	57	21	286
2017	None of the above	15	21	14	16	3	22	9	53	28	31
2014	Federal regulators	16	19	24	11	3	18	9	48	18	36
2014	Communications or public affairs	23	11	20	20	6	17	3	42	32	33
2014	Access to information and privacy	33	16	8	24	0	19	0	61	29	12
2014	Legal services	9	28	19	5	10	23	5	53	21	21
2014	Administration and operations	22	20	18	12	9	18	2	52	26	55
2014	Human resources	26	29	13	10	19	3	0	57	30	31
2014	Financial management	12	29	16	18	2	19	5	53	25	62
2014	Information management	9	19	8	37	8	19	0	35	55	11
2014	Information technology	23	7	22	14	7	20	7	41	29	13
2014	Evaluation	13	14	20	7	26	20	0	33	41	15
2014	Other services to the public	21	18	4	11	10	30	7	61	33	29
2014	None of the above	9	30	15	9	2	26	8	61	17	226

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	62	25	4	9	0	0	87	9	24
2018	Administration and operations	57	34	5	5	0	0	91	5	42
2018	Human resources	66	24	0	7	0	4	93	7	30
2018	Financial management	52	29	4	8	8	0	81	16	25
2018	Information technology	40	40	9	6	6	0	80	11	18
2018	Policy	72	21	3	2	2	0	94	3	252
2018	None of the above	64	5	20	5	5	0	69	10	20
2017	Communications or public affairs	46	42	3	3	7	0	87	9	31
2017	Access to information and privacy	9	64	10	8	8	0	73	16	12
2017	Administration and operations	55	35	5	2	2	0	90	5	42
2017	Human resources	49	40	4	8	0	0	89	8	26
2017	Financial management	53	39	0	8	0	0	92	8	25
2017	Information management	28	45	10	18	0	0	72	18	11
2017	Information technology	62	33	0	6	0	0	94	6	18
2017	Policy	73	20	1	4	1	0	93	6	286
2017	None of the above	62	21	4	10	3	0	83	13	30
2014	Federal regulators	56	39	5	0	0	0	95	0	36
2014	Communications or public affairs	57	31	6	6	0	0	89	6	33
2014	Access to information and privacy	65	35	0	0	0	0	100	0	12
2014	Legal services	80	10	0	10	0	0	90	10	21
2014	Administration and operations	54	34	10	2	0	0	88	2	55
2014	Human resources	45	45	6	3	0	0	90	3	31
2014	Financial management	66	23	5	7	0	0	89	7	62
2014	Information management	45	30	8	8	8	0	76	16	11
2014	Information technology	55	45	0	0	0	0	100	0	13
2014	Evaluation	53	33	13	0	0	0	87	0	15
2014	Other services to the public	61	32	3	3	0	0	93	3	28
2014	None of the above	74	23	2	0	0	0	97	1	226

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	50	34	8	4	4	0	84	8	24
2018	Administration and operations	50	34	9	5	2	0	83	7	42
2018	Human resources	64	26	3	4	3	0	90	7	30
2018	Financial management	32	49	11	4	4	0	80	8	25
2018	Information technology	23	56	11	6	4	0	79	9	18
2018	Policy	60	30	6	3	1	0	90	4	253
2018	None of the above	28	36	21	5	5	5	68	11	20

Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	41	43	0	13	4	0	0	84	16	24
2018	Administration and operations	67	26	0	5	2	0	0	93	7	42
2018	Human resources	50	30	7	10	0	3	0	83	10	30
2018	Financial management	40	48	4	8	0	0	0	88	8	25
2018	Information technology	50	17	23	10	0	0	0	67	10	18
2018	Policy	36	39	9	11	4	1	0	75	15	253
2018	None of the above	34	5	27	22	11	0	0	40	33	19
2017	Communications or public affairs	40	28	13	16	3	0	0	68	19	31
2017	Access to information and privacy	40	52	0	8	0	0	0	92	8	12
2017	Administration and operations	50	35	5	5	2	0	2	88	7	42
2017	Human resources	53	43	0	4	0	0	0	96	4	26
2017	Financial management	49	35	8	8	0	0	0	84	8	25
2017	Information management	38	45	18	0	0	0	0	82	0	11
2017	Information technology	65	18	6	6	4	0	0	84	10	17
2017	Policy	35	43	7	10	3	1	1	80	14	286
2017	None of the above	41	34	4	16	6	0	0	75	22	31
2014	Federal regulators	34	50	0	13	0	3	0	86	14	36
2014	Communications or public affairs	57	20	11	9	3	0	0	77	11	33
2014	Access to information and privacy	59	33	8	0	0	0	0	92	0	12
2014	Legal services	47	33	10	10	0	0	0	81	10	21
2014	Administration and operations	31	39	16	3	11	0	0	69	14	55
2014	Human resources	38	29	23	0	6	3	0	69	7	31
2014	Financial management	37	44	15	5	0	0	0	81	5	62
2014	Information management	64	16	0	11	8	0	0	81	19	11
2014	Information technology	34	44	22	0	0	0	0	78	0	13
2014	Evaluation	40	13	27	13	7	0	0	53	20	15
2014	Other services to the public	35	34	10	10	10	0	0	69	21	29
2014	None of the above	31	45	12	7	3	2	1	78	10	226

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	52	26	0	18	0	4	0	81	19	23
2018	Administration and operations	76	15	2	2	2	3	0	93	5	42
2018	Human resources	72	14	7	0	3	4	0	90	3	29
2018	Financial management	49	25	8	13	4	0	0	75	17	24
2018	Information technology	40	28	28	0	4	0	0	68	4	18
2018	Policy	57	26	8	4	3	2	0	85	7	254
2018	None of the above	45	18	12	6	12	6	0	67	20	17
2017	Communications or public affairs	49	20	18	13	0	0	0	69	13	31
2017	Access to information and privacy	57	27	8	8	0	0	0	84	8	12
2017	Administration and operations	50	26	10	2	5	4	2	81	8	42
2017	Human resources	69	20	0	8	0	4	0	92	8	26
2017	Financial management	65	24	0	8	4	0	0	88	12	25
2017	Information management	54	37	9	0	0	0	0	91	0	11
2017	Information technology	57	28	6	4	0	6	0	90	4	18
2017	Policy	56	28	7	4	2	2	1	86	7	285
2017	None of the above	64	27	4	0	3	3	0	93	3	31
2014	Federal regulators	48	27	23	3	0	0	0	74	3	36
2014	Communications or public affairs	55	25	14	6	0	0	0	80	6	33
2014	Access to information and privacy	59	32	0	0	0	9	0	100	0	12
2014	Legal services	66	19	10	5	0	0	0	85	5	21
2014	Administration and operations	43	29	13	9	4	0	4	74	13	55
2014	Human resources	41	30	20	6	3	0	0	71	9	31
2014	Financial management	56	24	13	3	0	2	2	83	3	62
2014	Information management	35	38	20	8	0	0	0	72	8	11
2014	Information technology	48	37	8	0	7	0	0	85	7	13
2014	Evaluation	20	40	27	0	7	7	0	64	7	15
2014	Other services to the public	52	24	3	10	11	0	0	76	21	29
2014	None of the above	47	32	8	5	1	6	1	85	7	226

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	43	31	4	22	0	0	74	22	23
2018	Administration and operations	59	32	5	0	2	2	93	2	42
2018	Human resources	59	27	3	10	0	0	87	10	30
2018	Financial management	43	33	8	12	4	0	76	16	25
2018	Information technology	42	29	25	0	4	0	71	4	17
2018	Policy	50	36	6	5	2	0	87	7	253
2018	None of the above	35	27	21	6	11	0	62	17	19
2017	Communications or public affairs	53	18	13	13	3	0	71	16	31
2017	Access to information and privacy	48	27	17	8	0	0	75	8	12
2017	Administration and operations	48	35	8	7	2	0	82	10	42
2017	Human resources	60	33	3	4	0	0	93	4	26
2017	Financial management	49	32	8	12	0	0	80	12	25
2017	Information management	29	62	9	0	0	0	91	0	11
2017	Information technology	57	33	0	6	4	0	90	10	18
2017	Policy	50	38	5	3	2	1	89	5	286
2017	None of the above	51	37	0	6	6	0	88	12	31
2014	Federal regulators	40	40	17	3	0	0	80	3	36
2014	Communications or public affairs	47	19	14	17	3	0	66	20	33
2014	Access to information and privacy	67	33	0	0	0	0	100	0	12
2014	Legal services	42	43	10	5	0	0	85	5	21
2014	Administration and operations	41	35	11	9	3	2	77	12	55
2014	Human resources	38	39	10	9	0	3	80	10	31
2014	Financial management	45	43	5	7	0	0	89	7	62
2014	Information management	55	18	8	11	8	0	73	19	11
2014	Information technology	57	36	7	0	0	0	93	0	13
2014	Evaluation	40	27	26	0	7	0	67	7	15
2014	Other services to the public	45	31	3	14	7	0	76	21	29
2014	None of the above	45	37	9	6	1	1	83	7	226

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	71	12	12	4	0	0	83	4	24
2018	Administration and operations	77	16	5	0	2	0	93	2	42
2018	Human resources	70	20	4	6	0	0	90	6	30
2018	Financial management	43	28	16	4	8	0	72	12	25
2018	Information technology	56	11	33	0	0	0	67	0	18
2018	Policy	62	24	7	3	3	1	86	6	251
2018	None of the above	41	22	21	5	11	0	63	16	19
2017	Communications or public affairs	62	15	7	13	3	0	77	16	31
2017	Access to information and privacy	49	27	8	8	8	0	76	16	12
2017	Administration and operations	54	28	14	2	2	0	81	5	42
2017	Human resources	89	8	0	0	4	0	96	4	26
2017	Financial management	65	12	8	12	0	4	80	12	25
2017	Information management	56	35	9	0	0	0	91	0	11
2017	Information technology	63	33	4	0	0	0	96	0	18
2017	Policy	55	31	7	3	3	2	87	6	285
2017	None of the above	64	26	6	0	3	0	91	3	31

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	58	25	8	4	4	0	83	9	24
2018	Administration and operations	74	16	5	2	2	0	91	5	42
2018	Human resources	63	24	11	3	0	0	86	3	30
2018	Financial management	44	28	12	12	4	0	72	16	25
2018	Information technology	51	16	29	0	4	0	67	4	18
2018	Policy	47	32	11	5	5	0	79	10	254
2018	None of the above	37	17	22	6	18	0	54	23	18
2017	Communications or public affairs	51	26	7	13	3	0	77	16	31
2017	Access to information and privacy	44	39	9	0	9	0	82	9	11
2017	Administration and operations	55	31	9	5	0	0	86	5	42
2017	Human resources	78	18	0	0	4	0	96	4	26
2017	Financial management	57	20	8	16	0	0	76	16	25
2017	Information management	56	35	9	0	0	0	91	0	11
2017	Information technology	63	28	6	4	0	0	90	4	18
2017	Policy	53	33	6	5	2	0	87	7	284
2017	None of the above	58	24	7	9	3	0	81	12	31
2014	Federal regulators	56	24	8	9	0	3	82	9	36
2014	Communications or public affairs	47	33	9	11	0	0	80	11	32
2014	Access to information and privacy	67	25	8	0	0	0	92	0	12
2014	Legal services	71	10	10	5	5	0	81	10	21
2014	Administration and operations	50	32	6	3	9	0	82	12	55
2014	Human resources	49	32	10	9	0	0	81	9	31
2014	Financial management	48	44	3	5	0	0	92	5	62
2014	Information management	64	16	0	19	0	0	81	19	11
2014	Information technology	71	22	7	0	0	0	93	0	13
2014	Evaluation	40	33	13	7	7	0	74	13	15
2014	Other services to the public	38	34	14	10	4	0	72	14	29
2014	None of the above	46	37	9	5	1	1	85	6	225

Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Policy	28	32	17	5	3	6	9	71	9	65
2017	Policy	19	39	18	10	0	3	12	67	12	68
2014	Federal regulators	27	33	20	0	6	0	13	69	7	15
2014	Communications or public affairs	27	27	19	9	0	0	19	66	11	11
2014	Financial management	47	33	7	7	0	0	6	85	7	15
2014	None of the above	26	38	10	8	2	3	13	76	12	61

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	34	22	0	4	8	0	72	4	24
2018	Administration and operations	46	33	7	7	7	0	0	79	14	43
2018	Human resources	41	33	10	3	7	2	4	78	11	30
2018	Financial management	40	29	11	12	4	4	0	72	17	25
2018	Information technology	18	30	36	6	4	6	0	51	11	17
2018	Policy	55	26	9	2	2	6	0	87	4	255
2018	None of the above	29	31	20	5	5	10	0	67	11	20
2017	Communications or public affairs	36	35	16	0	3	10	0	79	4	31
2017	Access to information and privacy	15	52	24	8	0	0	0	68	8	12
2017	Administration and operations	60	26	5	2	5	2	0	88	7	42
2017	Human resources	31	62	7	0	0	0	0	93	0	26
2017	Financial management	48	20	8	12	0	12	0	78	13	25
2017	Information management	29	28	27	8	0	9	0	62	9	11
2017	Information technology	50	23	21	0	0	6	0	77	0	18
2017	Policy	53	34	5	2	1	4	0	91	4	286
2017	None of the above	32	49	7	7	6	0	0	81	13	31
2014	Federal regulators	56	26	8	3	0	7	0	89	3	36
2014	Communications or public affairs	49	37	6	0	0	9	0	94	0	33
2014	Access to information and privacy	68	24	8	0	0	0	0	92	0	12
2014	Legal services	43	34	14	0	0	9	0	84	0	21
2014	Administration and operations	39	29	18	5	5	4	0	71	11	55
2014	Human resources	29	41	10	6	0	13	0	81	7	31
2014	Financial management	42	39	11	0	2	6	0	86	2	62
2014	Information management	9	28	27	8	20	8	0	41	30	11
2014	Information technology	43	36	14	0	7	0	0	79	7	13
2014	Evaluation	34	47	7	7	0	7	0	86	7	15
2014	Other services to the public	45	31	14	7	0	3	0	78	7	29
2014	None of the above	56	29	7	2	1	6	0	90	3	226

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	42	12	8	8	0	0	71	16	24
2018	Administration and operations	50	34	5	5	7	0	0	84	12	43
2018	Human resources	44	39	6	0	7	0	4	86	7	30
2018	Financial management	40	29	15	8	4	4	0	72	13	25
2018	Information technology	17	28	28	17	9	0	0	45	27	18
2018	Policy	53	33	6	3	3	2	0	88	6	255
2018	None of the above	24	30	25	10	5	5	0	57	16	20
2017	Communications or public affairs	30	41	13	6	7	3	0	73	13	31
2017	Access to information and privacy	32	60	0	8	0	0	0	92	8	12
2017	Administration and operations	48	35	7	2	5	2	0	85	7	42
2017	Human resources	38	47	11	0	0	3	0	89	0	26
2017	Financial management	41	36	8	16	0	0	0	76	16	25
2017	Information management	29	26	46	0	0	0	0	54	0	11
2017	Information technology	45	29	10	17	0	0	0	73	17	18
2017	Policy	53	35	6	4	1	1	0	89	5	286
2017	None of the above	32	42	16	0	10	0	0	74	10	31
2014	Federal regulators	53	39	3	3	0	3	0	95	3	36
2014	Communications or public affairs	40	40	12	6	0	3	0	82	6	33
2014	Access to information and privacy	68	24	8	0	0	0	0	92	0	12
2014	Legal services	38	48	5	10	0	0	0	85	10	21
2014	Administration and operations	40	35	11	9	5	0	0	75	14	55
2014	Human resources	23	51	16	6	0	3	0	77	7	31
2014	Financial management	48	42	7	0	2	2	0	92	2	61
2014	Information management	19	9	36	16	20	0	0	28	36	11
2014	Information technology	16	49	14	14	7	0	0	65	21	13
2014	Evaluation	47	33	13	0	7	0	0	80	7	15
2014	Other services to the public	48	31	7	7	3	3	0	82	11	29
2014	None of the above	58	32	8	2	0	0	0	90	3	226

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	26	22	26	9	8	9	0	52	19	23
2018	Administration and operations	43	34	9	9	5	0	0	77	14	43
2018	Human resources	27	38	24	4	3	0	4	68	7	29
2018	Financial management	24	37	23	4	8	4	0	64	13	25
2018	Information technology	0	51	28	12	9	0	0	51	21	18
2018	Policy	41	35	12	7	2	3	0	78	10	254
2018	None of the above	29	15	31	10	0	15	0	52	12	20
2017	Communications or public affairs	24	33	13	16	7	7	0	61	25	30
2017	Access to information and privacy	24	52	16	8	0	0	0	76	8	12
2017	Administration and operations	40	36	15	5	2	2	0	78	7	42
2017	Human resources	36	46	4	4	4	3	4	88	8	26
2017	Financial management	29	40	12	16	0	4	0	71	16	25
2017	Information management	19	28	19	8	10	17	0	56	22	11
2017	Information technology	39	23	11	17	10	0	0	62	27	18
2017	Policy	37	44	10	5	1	2	0	83	7	286
2017	None of the above	29	48	13	0	10	0	0	77	10	31
2014	Federal regulators	37	41	12	5	3	3	0	80	8	36
2014	Communications or public affairs	43	34	6	9	0	9	0	84	10	33
2014	Access to information and privacy	51	41	8	0	0	0	0	92	0	12
2014	Legal services	20	44	20	5	0	5	5	71	6	20
2014	Administration and operations	27	39	20	4	5	5	0	70	9	55
2014	Human resources	20	41	20	15	0	3	0	63	16	31
2014	Financial management	36	37	14	6	2	5	0	77	8	62
2014	Information management	19	8	36	17	20	0	0	27	37	11
2014	Information technology	16	29	24	14	7	10	0	50	23	13
2014	Evaluation	27	47	20	0	7	0	0	74	7	15
2014	Other services to the public	27	34	14	11	3	10	0	69	16	29
2014	None of the above	37	43	12	4	1	3	0	82	5	226

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	29	17	21	17	0	0	45	38	24
2018	Administration and operations	31	39	7	16	5	2	0	72	21	43
2018	Human resources	31	39	13	10	3	0	4	73	14	30
2018	Financial management	16	33	31	12	8	0	0	49	20	25
2018	Information technology	11	34	28	17	9	0	0	46	27	18
2018	Policy	21	44	15	14	5	2	0	66	19	255
2018	None of the above	8	25	25	25	11	5	0	36	38	20
2017	Communications or public affairs	17	35	16	19	10	3	0	53	30	31
2017	Access to information and privacy	35	36	20	9	0	0	0	71	9	11
2017	Administration and operations	29	42	14	10	2	2	0	73	12	42
2017	Human resources	31	39	12	15	0	0	4	72	16	26
2017	Financial management	28	29	24	12	8	0	0	57	20	25
2017	Information management	29	27	10	25	10	0	0	55	35	11
2017	Information technology	34	34	22	4	6	0	0	68	10	18
2017	Policy	21	42	16	16	3	2	0	64	20	286
2017	None of the above	22	55	13	3	6	0	0	78	9	31
2014	Federal regulators	27	40	20	5	3	5	0	71	8	36
2014	Communications or public affairs	26	43	9	14	3	6	0	73	18	33
2014	Access to information and privacy	51	41	8	0	0	0	0	92	0	12
2014	Legal services	9	43	34	9	0	5	0	55	10	21
2014	Administration and operations	25	40	19	9	7	0	0	65	16	55
2014	Human resources	22	35	17	22	3	0	0	58	25	31
2014	Financial management	28	37	24	8	2	2	0	66	10	62
2014	Information management	9	28	11	32	20	0	0	37	51	11
2014	Information technology	23	42	7	21	7	0	0	65	28	13
2014	Evaluation	13	47	20	7	7	7	0	64	14	15
2014	Other services to the public	10	46	15	18	7	3	0	58	27	28
2014	None of the above	19	42	17	18	2	3	0	62	20	226

Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	46	9	17	4	0	70	21	24
2018	Administration and operations	40	34	16	7	2	0	75	10	43
2018	Human resources	40	43	7	7	3	0	83	10	30
2018	Financial management	35	29	24	8	4	0	63	12	25
2018	Information technology	17	56	11	11	4	0	73	15	18
2018	Policy	33	44	12	9	2	0	77	11	254
2018	None of the above	25	19	41	15	0	0	44	15	20
2017	Communications or public affairs	27	35	9	26	3	0	62	29	31
2017	Access to information and privacy	32	52	8	8	0	0	84	8	12
2017	Administration and operations	50	33	14	2	0	0	83	2	42
2017	Human resources	29	40	24	7	0	0	69	7	26
2017	Financial management	28	36	28	8	0	0	64	8	25
2017	Information management	28	35	19	10	0	9	68	11	11
2017	Information technology	34	45	6	16	0	0	79	16	18
2017	Policy	26	52	11	7	1	2	80	9	285
2017	None of the above	29	38	17	13	0	4	69	13	31
2014	Federal regulators	22	53	17	5	3	0	75	8	36
2014	Communications or public affairs	29	50	17	3	0	0	80	3	33
2014	Access to information and privacy	57	25	8	0	0	11	91	0	12
2014	Legal services	38	33	24	5	0	0	71	5	21
2014	Administration and operations	37	38	18	2	2	4	78	4	55
2014	Human resources	32	32	13	13	3	6	68	18	31
2014	Financial management	30	43	14	10	2	2	74	12	62
2014	Information management	30	18	8	24	11	8	53	39	11
2014	Information technology	26	39	7	21	7	0	65	28	13
2014	Evaluation	34	40	20	0	7	0	73	7	15
2014	Other services to the public	14	52	17	14	4	0	65	18	29
2014	None of the above	29	49	13	6	1	2	80	7	225

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	38	17	0	12	0	0	71	12	24
2018	Administration and operations	56	30	5	6	2	0	0	87	9	43
2018	Human resources	37	47	0	3	7	6	0	89	11	30
2018	Financial management	44	41	7	4	4	0	0	85	8	25
2018	Information technology	43	45	0	6	0	6	0	94	6	17
2018	Policy	45	36	7	6	1	3	1	84	8	254
2018	None of the above	44	15	16	20	5	0	0	59	25	20
2017	Communications or public affairs	32	42	13	10	0	3	0	76	10	31
2017	Access to information and privacy	65	18	8	0	8	0	0	84	8	12
2017	Administration and operations	54	28	11	0	4	2	0	84	5	42
2017	Human resources	56	35	5	4	0	0	0	91	4	26
2017	Financial management	36	44	4	8	8	0	0	80	16	25
2017	Information management	47	45	9	0	0	0	0	91	0	11
2017	Information technology	61	29	5	6	0	0	0	90	6	18
2017	Policy	45	37	9	6	2	1	0	83	7	284
2017	None of the above	36	42	9	7	6	0	0	78	13	31
2014	Federal regulators	46	27	9	16	0	3	0	74	16	36
2014	Communications or public affairs	49	46	3	3	0	0	0	95	3	33
2014	Access to information and privacy	73	27	0	0	0	0	0	100	0	12
2014	Legal services	38	38	10	9	0	5	0	80	10	21
2014	Administration and operations	48	26	15	4	4	2	2	77	7	55
2014	Human resources	51	33	9	3	0	3	0	87	4	31
2014	Financial management	46	29	8	8	3	6	0	79	12	62
2014	Information management	36	37	0	16	0	11	0	82	18	11
2014	Information technology	41	31	14	7	7	0	0	72	14	13
2014	Evaluation	46	14	13	7	7	0	14	69	15	15
2014	Other services to the public	41	42	3	4	3	7	0	89	7	29
2014	None of the above	51	32	5	6	1	3	2	87	7	226

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	38	21	4	4	0	71	8	24
2018	Administration and operations	56	30	11	0	2	0	87	2	43
2018	Human resources	33	54	7	3	3	0	87	6	30
2018	Financial management	36	35	12	8	8	0	72	16	25
2018	Information technology	30	41	29	0	0	0	71	0	17
2018	Policy	41	39	15	3	2	0	80	5	255
2018	None of the above	38	26	21	5	5	5	68	11	20

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	26	8	12	16	8	4	57	33	24
2018	Administration and operations	28	30	17	9	7	9	0	64	18	43
2018	Human resources	24	30	14	11	7	10	4	63	21	29
2018	Financial management	28	25	15	8	16	4	4	58	26	25
2018	Information technology	0	17	20	11	22	23	6	24	47	18
2018	Policy	19	23	16	13	10	15	4	52	29	253
2018	None of the above	9	13	26	20	16	15	0	27	43	20
2017	Communications or public affairs	20	30	8	20	16	3	3	53	38	31
2017	Access to information and privacy	49	27	8	0	16	0	0	76	16	12
2017	Administration and operations	23	26	24	0	11	11	4	58	14	42
2017	Human resources	19	21	16	15	11	11	7	49	32	26
2017	Financial management	12	28	24	8	16	8	4	46	27	25
2017	Information management	0	56	19	8	0	17	0	68	10	11
2017	Information technology	23	23	11	22	15	6	0	48	40	18
2017	Policy	13	14	13	16	15	22	7	38	43	285
2017	None of the above	16	27	13	10	12	16	6	55	28	31
2014	Federal regulators	16	11	24	11	8	25	6	38	27	36
2014	Communications or public affairs	28	12	17	26	6	8	3	45	36	33
2014	Access to information and privacy	41	25	27	0	8	0	0	65	8	12
2014	Legal services	0	19	9	10	19	37	5	34	50	21
2014	Administration and operations	20	22	18	14	14	7	5	48	32	55
2014	Human resources	25	20	13	3	25	10	3	52	33	31
2014	Financial management	21	24	16	6	10	21	2	59	21	62
2014	Information management	10	36	16	16	0	22	0	58	20	11
2014	Information technology	16	31	8	21	14	10	0	52	39	13
2014	Evaluation	7	47	7	13	26	0	0	54	40	15
2014	Other services to the public	7	17	17	10	31	14	3	29	50	29
2014	None of the above	9	19	15	16	13	23	5	39	41	226

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	21	17	21	20	4	0	39	43	24
2018	Administration and operations	39	28	14	9	9	0	0	67	19	43
2018	Human resources	32	44	14	3	7	0	0	76	10	30
2018	Financial management	24	29	27	16	4	0	0	53	20	25
2018	Information technology	17	28	17	26	5	6	0	48	33	18
2018	Policy	33	45	10	8	4	1	0	78	12	253
2018	None of the above	13	16	30	10	20	10	0	32	34	20
2017	Communications or public affairs	33	19	16	25	0	6	0	56	27	31
2017	Access to information and privacy	57	10	0	16	8	8	0	74	26	12
2017	Administration and operations	40	32	5	8	7	5	2	78	17	42
2017	Human resources	58	25	9	4	0	3	0	87	4	26
2017	Financial management	37	35	8	16	0	4	0	75	17	25
2017	Information management	37	9	28	19	8	0	0	46	27	11
2017	Information technology	34	32	6	17	11	0	0	66	29	18
2017	Policy	30	42	12	10	4	2	0	74	14	283
2017	None of the above	40	23	10	13	6	7	0	69	21	30
2014	Federal regulators	19	39	19	19	3	3	0	59	22	36
2014	Communications or public affairs	38	42	8	6	6	0	0	80	12	33
2014	Access to information and privacy	57	35	8	0	0	0	0	92	0	12
2014	Legal services	9	34	33	19	5	0	0	43	24	21
2014	Administration and operations	31	36	13	14	5	0	2	68	20	55
2014	Human resources	44	25	7	14	6	0	3	72	21	31
2014	Financial management	36	34	13	5	10	3	0	72	15	62
2014	Information management	9	35	11	34	0	11	0	50	38	11
2014	Information technology	33	21	15	14	7	10	0	60	23	13
2014	Evaluation	13	47	27	7	7	0	0	60	13	15
2014	Other services to the public	21	27	7	31	14	0	0	48	45	29
2014	None of the above	25	40	14	14	4	4	0	67	18	226

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	26	4	8	29	4	4	55	41	24
2018	Administration and operations	30	26	14	14	16	0	0	56	30	43
2018	Human resources	37	21	7	11	14	6	4	65	27	29
2018	Financial management	24	25	24	12	13	3	0	50	25	25
2018	Information technology	0	23	22	28	21	6	0	25	52	18
2018	Policy	39	32	7	11	8	3	1	73	19	254
2018	None of the above	15	10	25	15	20	5	9	29	42	20
2017	Communications or public affairs	24	13	25	23	7	3	6	40	32	31
2017	Access to information and privacy	16	34	0	9	41	0	0	50	50	12
2017	Administration and operations	24	29	14	9	19	2	2	56	29	42
2017	Human resources	38	23	16	12	12	0	0	61	24	26
2017	Financial management	29	27	20	16	8	0	0	56	24	25
2017	Information management	19	27	10	9	36	0	0	46	45	11
2017	Information technology	28	32	6	11	17	0	6	64	30	18
2017	Policy	36	33	8	12	8	2	1	72	20	283
2017	None of the above	22	29	6	24	13	3	3	54	39	31
2014	Federal regulators	21	33	19	13	8	3	3	58	22	36
2014	Communications or public affairs	37	34	3	8	17	0	0	71	26	33
2014	Access to information and privacy	41	8	35	8	8	0	0	49	16	12
2014	Legal services	14	33	19	19	10	5	0	50	30	21
2014	Administration and operations	16	37	11	15	16	4	2	56	32	55
2014	Human resources	21	7	13	19	29	0	10	31	54	31
2014	Financial management	41	26	11	10	11	0	2	68	21	62
2014	Information management	9	19	19	17	36	0	0	28	53	11
2014	Information technology	24	17	8	37	14	0	0	41	51	13
2014	Evaluation	7	40	14	13	26	0	0	47	40	15
2014	Other services to the public	24	31	14	7	25	0	0	55	32	29
2014	None of the above	31	30	13	13	8	3	2	64	23	226

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	33	17	4	12	8	0	64	18	24
2018	Administration and operations	38	34	14	9	5	0	0	72	14	43
2018	Human resources	43	37	13	7	0	0	0	80	7	30
2018	Financial management	33	28	28	0	4	7	0	66	4	25
2018	Information technology	6	51	28	5	4	6	0	60	9	18
2018	Policy	26	45	18	6	2	2	0	73	9	255
2018	None of the above	25	21	30	5	10	5	3	50	17	20
2017	Communications or public affairs	28	32	13	17	3	7	0	64	22	30
2017	Access to information and privacy	15	52	16	8	0	8	0	74	9	12
2017	Administration and operations	26	33	28	2	5	5	0	63	8	42
2017	Human resources	41	35	12	4	0	7	0	83	4	26
2017	Financial management	25	36	24	8	8	0	0	61	15	25
2017	Information management	9	38	10	36	0	8	0	50	39	11
2017	Information technology	28	34	17	17	4	0	0	62	21	18
2017	Policy	28	46	14	8	3	2	0	75	11	283
2017	None of the above	26	42	23	3	4	3	0	70	7	31

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	46	8	0	4	9	0	87	4	24
2018	Administration and operations	54	30	9	5	2	0	0	84	7	43
2018	Human resources	45	42	10	0	0	0	3	90	0	30
2018	Financial management	37	44	11	4	4	0	0	81	8	25
2018	Information technology	29	45	15	6	0	6	0	78	6	18
2018	Policy	35	41	12	5	2	5	0	80	8	253
2018	None of the above	23	15	26	10	10	15	0	45	24	20
2017	Communications or public affairs	37	31	20	7	3	3	0	70	10	31
2017	Access to information and privacy	32	52	16	0	0	0	0	84	0	12
2017	Administration and operations	51	35	10	2	2	0	0	86	4	42
2017	Human resources	47	38	8	7	0	0	0	85	7	26
2017	Financial management	37	35	8	12	0	8	0	79	13	25
2017	Information management	38	27	19	17	0	0	0	64	17	11
2017	Information technology	44	50	6	0	0	0	0	94	0	18
2017	Policy	35	38	12	6	4	5	1	77	10	282
2017	None of the above	31	39	23	0	3	4	0	73	3	30
2014	Federal regulators	35	40	17	3	0	5	0	79	3	36
2014	Communications or public affairs	46	28	11	0	3	12	0	84	3	33
2014	Access to information and privacy	65	27	8	0	0	0	0	92	0	12
2014	Legal services	43	29	24	5	0	0	0	72	5	21
2014	Administration and operations	52	32	9	0	0	7	0	91	0	55
2014	Human resources	49	26	12	6	0	6	0	80	6	31
2014	Financial management	39	38	8	5	2	8	0	84	7	62
2014	Information management	28	25	20	16	0	11	0	60	18	11
2014	Information technology	57	29	14	0	0	0	0	86	0	13
2014	Evaluation	34	47	20	0	0	0	0	80	0	15
2014	Other services to the public	44	32	7	10	4	3	0	79	14	29
2014	None of the above	37	30	12	6	3	12	0	77	10	226

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	29	12	8	4	13	0	72	14	24
2018	Administration and operations	52	39	5	2	2	0	0	91	5	43
2018	Human resources	49	40	7	4	0	0	0	89	4	28
2018	Financial management	46	32	13	9	0	0	0	79	9	24
2018	Information technology	17	62	20	0	0	0	0	80	0	18
2018	Policy	36	42	9	8	2	2	0	79	11	254
2018	None of the above	25	26	33	5	5	5	0	54	11	19
2017	Communications or public affairs	43	25	16	13	3	0	0	68	16	31
2017	Access to information and privacy	40	44	16	0	0	0	0	84	0	12
2017	Administration and operations	44	44	4	2	0	5	0	93	3	42
2017	Human resources	42	39	11	4	0	0	4	84	4	26
2017	Financial management	45	32	12	12	0	0	0	76	12	25
2017	Information management	28	45	28	0	0	0	0	72	0	11
2017	Information technology	34	55	0	11	0	0	0	89	11	18
2017	Policy	30	47	9	8	4	2	0	78	12	284
2017	None of the above	32	37	19	9	0	4	0	71	9	31
2014	Federal regulators	35	43	17	5	0	0	0	78	5	36
2014	Communications or public affairs	46	33	12	3	3	3	0	82	6	33
2014	Access to information and privacy	65	16	8	0	0	11	0	91	0	12
2014	Legal services	14	52	24	5	0	5	0	70	5	21
2014	Administration and operations	51	27	7	7	2	7	0	83	9	55
2014	Human resources	51	27	13	9	0	0	0	78	9	31
2014	Financial management	44	35	13	2	5	2	0	80	6	62
2014	Information management	28	28	16	16	0	11	0	64	18	11
2014	Information technology	57	15	21	7	0	0	0	72	7	13
2014	Evaluation	40	53	0	7	0	0	0	93	7	15
2014	Other services to the public	48	32	7	7	7	0	0	79	14	29
2014	None of the above	36	40	11	7	2	3	0	79	10	226

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	26	0	12	0	0	88	12	23
2018	Administration and operations	65	26	2	5	2	0	91	7	43
2018	Human resources	59	31	7	3	0	0	90	3	30
2018	Financial management	36	56	0	4	4	0	92	8	25
2018	Information technology	25	53	12	5	4	0	78	9	17
2018	Policy	63	29	5	2	1	0	92	3	251
2018	None of the above	39	25	25	5	5	0	64	10	20
2017	Communications or public affairs	52	22	16	7	3	0	74	10	31
2017	Access to information and privacy	40	52	8	0	0	0	92	0	12
2017	Administration and operations	60	28	7	2	2	0	88	5	42
2017	Human resources	53	40	8	0	0	0	92	0	26
2017	Financial management	52	36	4	8	0	0	88	8	25
2017	Information management	37	26	38	0	0	0	62	0	11
2017	Information technology	45	37	6	11	0	0	83	11	18
2017	Policy	60	34	2	3	1	0	94	4	283
2017	None of the above	44	47	7	3	0	0	90	3	31
2014	Federal regulators	51	41	8	0	0	0	92	0	36
2014	Communications or public affairs	69	25	6	0	0	0	94	0	33
2014	Access to information and privacy	84	16	0	0	0	0	100	0	12
2014	Legal services	47	38	15	0	0	0	85	0	21
2014	Administration and operations	50	38	7	4	2	0	88	5	55
2014	Human resources	51	42	3	0	3	0	94	3	31
2014	Financial management	58	29	8	5	0	0	87	5	62
2014	Information management	28	25	27	20	0	0	53	20	11
2014	Information technology	64	22	0	14	0	0	86	14	13
2014	Evaluation	41	46	13	0	0	0	87	0	15
2014	Other services to the public	62	21	10	0	7	0	83	7	29
2014	None of the above	56	35	6	3	0	1	91	3	226

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	41	30	21	8	0	0	71	8	24
2018	Administration and operations	63	26	7	2	2	0	88	5	43
2018	Human resources	50	39	7	0	3	0	89	3	28
2018	Financial management	40	47	8	0	4	0	88	4	25
2018	Information technology	29	16	33	22	0	0	45	22	18
2018	Policy	58	34	4	2	2	1	92	4	253
2018	None of the above	23	31	31	5	10	0	54	15	20
2017	Communications or public affairs	46	22	19	7	7	0	68	13	31
2017	Access to information and privacy	32	43	17	8	0	0	75	8	12
2017	Administration and operations	64	17	11	0	7	0	81	7	42
2017	Human resources	54	34	11	0	0	0	89	0	26
2017	Financial management	53	27	20	0	0	0	80	0	25
2017	Information management	37	18	38	8	0	0	54	8	11
2017	Information technology	45	32	11	11	0	0	77	11	18
2017	Policy	58	29	8	4	1	0	86	6	284
2017	None of the above	41	34	23	3	0	0	74	3	31
2014	Federal regulators	46	37	12	5	0	0	83	5	36
2014	Communications or public affairs	55	34	11	0	0	0	89	0	33
2014	Access to information and privacy	76	24	0	0	0	0	100	0	12
2014	Legal services	19	57	19	5	0	0	76	5	21
2014	Administration and operations	39	34	14	5	7	0	74	12	55
2014	Human resources	33	35	13	15	0	3	70	16	31
2014	Financial management	57	24	11	5	3	0	81	8	62
2014	Information management	19	26	27	19	8	0	45	28	11
2014	Information technology	50	22	14	14	0	0	72	14	13
2014	Evaluation	54	26	7	13	0	0	80	13	15
2014	Other services to the public	48	31	10	7	3	0	79	11	29
2014	None of the above	52	30	12	5	1	0	82	6	226

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	46	29	13	12	0	0	75	12	24
2018	Administration and operations	60	28	7	2	2	0	88	5	42
2018	Human resources	52	41	3	0	3	0	94	3	30
2018	Financial management	37	47	8	4	4	0	84	8	25
2018	Information technology	29	22	35	15	0	0	51	15	18
2018	Policy	56	35	4	3	1	0	91	4	252
2018	None of the above	23	36	25	5	10	0	59	15	20
2017	Communications or public affairs	38	23	19	13	3	3	63	17	31
2017	Access to information and privacy	32	52	8	8	0	0	84	8	12
2017	Administration and operations	60	27	6	0	7	0	86	7	42
2017	Human resources	53	39	8	0	0	0	92	0	26
2017	Financial management	53	31	16	0	0	0	84	0	25
2017	Information management	37	27	29	8	0	0	63	8	11
2017	Information technology	45	32	6	17	0	0	77	17	18
2017	Policy	53	36	5	5	1	0	89	6	284
2017	None of the above	41	40	16	3	0	0	81	3	31
2014	Federal regulators	43	40	12	5	0	0	83	5	36
2014	Communications or public affairs	52	37	11	0	0	0	89	0	33
2014	Access to information and privacy	76	24	0	0	0	0	100	0	12
2014	Legal services	33	48	15	5	0	0	81	5	21
2014	Administration and operations	41	38	9	5	7	0	79	12	55
2014	Human resources	32	45	10	9	3	0	78	12	31
2014	Financial management	57	27	8	7	2	0	84	8	62
2014	Information management	19	26	16	30	8	0	45	39	11
2014	Information technology	50	22	14	14	0	0	72	14	13
2014	Evaluation	54	33	7	7	0	0	87	7	15
2014	Other services to the public	41	38	14	4	3	0	79	7	29
2014	None of the above	51	34	11	4	1	0	85	5	226

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	30	27	4	13	8	13	4	69	26	23
2018	Administration and operations	52	23	16	5	2	2	0	76	7	43
2018	Human resources	47	27	10	3	3	6	4	82	7	30
2018	Financial management	39	25	24	4	8	0	0	63	12	25
2018	Information technology	17	28	22	22	10	0	0	46	32	18
2018	Policy	53	27	10	6	2	2	0	81	8	253
2018	None of the above	34	20	16	11	15	5	0	57	27	20
2017	Communications or public affairs	39	18	19	7	10	7	0	61	18	31
2017	Access to information and privacy	15	27	33	8	9	8	0	46	19	12
2017	Administration and operations	57	19	14	2	7	0	0	76	10	41
2017	Human resources	41	30	14	8	0	7	0	77	8	26
2017	Financial management	53	16	16	15	0	0	0	69	15	25
2017	Information management	19	46	19	17	0	0	0	64	17	11
2017	Information technology	45	20	0	23	6	0	6	70	30	18
2017	Policy	45	28	13	6	4	2	1	76	11	284
2017	None of the above	37	26	11	23	0	4	0	65	24	31
2014	Federal regulators	40	32	13	12	0	3	0	74	12	36
2014	Communications or public affairs	53	23	17	6	0	3	0	77	6	33
2014	Access to information and privacy	35	41	16	8	0	0	0	76	8	12
2014	Legal services	52	28	5	9	5	0	0	81	14	21
2014	Administration and operations	36	21	15	10	11	7	0	61	23	55
2014	Human resources	16	39	19	9	13	3	0	57	23	31
2014	Financial management	49	22	18	6	3	0	2	72	10	62
2014	Information management	19	17	36	11	16	0	0	36	28	11
2014	Information technology	50	15	14	21	0	0	0	65	21	13
2014	Evaluation	41	20	26	7	7	0	0	60	13	15
2014	Other services to the public	24	38	11	7	14	7	0	66	23	29
2014	None of the above	44	29	14	7	4	3	1	75	11	226

Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Communications or public affairs	21	37	43	24
2018	Administration and operations	19	39	42	43
2018	Human resources	44	23	33	30
2018	Financial management	34	16	51	24
2018	Information technology	34	17	49	18
2018	Policy	32	33	34	254
2018	None of the above	30	44	26	20
2017	Communications or public affairs	42	30	28	31
2017	Access to information and privacy	49	18	33	12
2017	Administration and operations	36	35	28	42
2017	Human resources	28	56	17	26
2017	Financial management	20	37	43	25
2017	Information management	18	28	54	11
2017	Information technology	40	27	33	18
2017	Policy	32	31	37	285
2017	None of the above	19	37	44	31
2014	Federal regulators	49	29	22	36
2014	Communications or public affairs	18	43	40	33
2014	Access to information and privacy	35	49	16	12
2014	Legal services	19	62	19	21
2014	Administration and operations	35	38	27	55
2014	Human resources	51	22	26	31
2014	Financial management	32	37	31	62
2014	Information management	47	45	8	11
2014	Information technology	14	32	54	13
2014	Evaluation	54	13	33	15
2014	Other services to the public	34	41	25	29
2014	None of the above	34	32	33	225

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Human resources	8	23	31	0	38	0	13
2018	Policy	7	41	33	13	4	2	82
2017	Communications or public affairs	7	15	70	0	8	0	13
2017	Administration and operations	34	6	54	0	0	7	15
2017	Policy	5	40	43	9	0	4	91
2014	Federal regulators	11	27	61	0	9999	0	17
2014	Administration and operations	10	25	55	5	9999	5	20
2014	Human resources	20	19	61	0	9999	0	16
2014	Financial management	0	41	50	10	9999	0	20
2014	Other services to the public	10	20	10	59	9999	0	10
2014	None of the above	4	41	38	13	9999	4	77

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	20	80	24
2018	Administration and operations	12	88	43
2018	Policy	5	95	254

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Policy	43	12

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Policy	52	12

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Policy	61	12

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Policy	59	12

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Policy	57	12

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	21	9	0	12	33	8	64	21	24
2018	Administration and operations	33	19	21	0	5	18	5	67	6	43
2018	Human resources	20	23	22	7	0	24	4	60	10	29
2018	Financial management	8	20	20	4	8	23	17	47	20	25
2018	Information technology	6	29	11	11	4	40	0	57	25	18
2018	Policy	15	9	10	1	5	49	11	61	15	252
2018	None of the above	13	0	25	10	11	35	5	22	35	20
2017	Communications or public affairs	16	15	23	9	7	30	0	45	23	31
2017	Access to information and privacy	25	0	24	0	25	18	7	33	34	12
2017	Administration and operations	14	29	14	2	7	22	12	65	15	42
2017	Human resources	16	38	9	15	0	15	8	70	19	26
2017	Financial management	8	8	36	8	0	32	8	27	13	25
2017	Information management	28	37	10	9	0	9	8	77	11	11
2017	Information technology	17	40	17	4	0	11	10	73	5	18
2017	Policy	12	11	12	4	4	48	10	54	18	286
2017	None of the above	6	32	23	6	3	19	10	55	13	31
2014	Federal regulators	13	8	24	0	3	43	8	45	5	36
2014	Communications or public affairs	18	3	25	0	0	40	15	45	0	33
2014	Access to information and privacy	41	16	16	0	0	27	0	78	0	12
2014	Legal services	5	9	24	0	0	42	19	37	0	21
2014	Administration and operations	23	17	16	4	5	21	14	62	14	55
2014	Human resources	20	22	19	10	3	19	7	56	18	31
2014	Financial management	23	11	16	3	3	35	8	60	11	62
2014	Information management	28	17	16	16	0	22	0	58	20	11
2014	Information technology	23	0	29	0	0	34	14	44	0	13
2014	Evaluation	20	7	20	7	0	47	0	50	12	15
2014	Other services to the public	4	7	10	14	7	44	14	25	50	29
2014	None of the above	11	11	10	2	1	54	10	62	10	226

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	30	17	0	8	12	0	71	9	24
2018	Administration and operations	43	32	12	0	5	9	0	82	5	43
2018	Human resources	41	39	14	3	0	3	0	82	3	29
2018	Financial management	24	41	19	4	4	8	0	71	9	25
2018	Information technology	23	28	28	6	4	11	0	57	11	18
2018	Policy	30	31	17	4	3	15	0	73	7	251
2018	None of the above	8	21	25	16	5	25	0	39	28	20
2017	Communications or public affairs	25	20	23	13	7	14	0	52	22	31
2017	Access to information and privacy	24	25	16	0	17	18	0	59	21	12
2017	Administration and operations	31	38	14	0	2	13	2	81	3	42
2017	Human resources	27	42	12	4	0	11	4	81	5	26
2017	Financial management	24	32	16	12	0	12	4	67	14	25
2017	Information management	38	37	0	0	0	26	0	100	0	11
2017	Information technology	28	46	11	4	0	5	6	83	5	18
2017	Policy	28	32	13	6	2	17	2	74	10	285
2017	None of the above	16	49	23	9	0	3	0	67	10	31
2014	Federal regulators	35	16	31	5	3	8	3	57	9	36
2014	Communications or public affairs	23	31	23	3	0	20	0	68	4	33
2014	Access to information and privacy	57	25	0	0	0	19	0	100	0	12
2014	Legal services	19	48	29	0	0	5	0	70	0	21
2014	Administration and operations	39	23	18	4	4	11	2	72	8	55
2014	Human resources	26	32	19	6	0	16	0	69	8	31
2014	Financial management	34	24	19	2	3	18	0	71	6	62
2014	Information management	37	8	16	8	0	30	0	65	12	11
2014	Information technology	30	28	8	7	0	27	0	79	10	13
2014	Evaluation	20	53	0	7	0	20	0	92	8	15
2014	Other services to the public	10	24	21	14	3	20	7	47	24	29
2014	None of the above	28	30	16	4	0	20	2	75	5	226

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	2	98	254

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	16	13	0	8	38	8	61	15	24
2018	Administration and operations	37	19	21	0	2	18	2	70	3	43
2018	Human resources	23	30	20	4	0	17	7	69	5	30
2018	Financial management	12	16	25	0	0	35	12	54	0	25
2018	Information technology	12	22	21	6	0	28	11	56	9	18
2018	Policy	15	11	11	1	2	50	9	66	8	253
2018	None of the above	5	8	20	15	0	46	5	27	31	20
2017	Communications or public affairs	9	3	32	0	3	45	7	27	7	31
2017	Access to information and privacy	8	8	25	0	8	50	0	33	16	12
2017	Administration and operations	17	21	14	2	2	34	10	66	9	42
2017	Human resources	23	28	12	4	0	26	8	76	5	26
2017	Financial management	8	20	20	4	0	44	4	55	7	25
2017	Information management	41	10	11	0	0	10	29	82	0	10
2017	Information technology	13	38	16	0	0	22	11	77	0	18
2017	Policy	13	10	13	3	1	51	9	58	10	285
2017	None of the above	9	23	16	3	3	29	16	60	11	31
2014	Federal regulators	13	6	31	0	3	40	8	36	5	36
2014	Communications or public affairs	12	14	9	3	0	48	14	69	8	33
2014	Access to information and privacy	33	17	16	0	0	35	0	76	0	12
2014	Legal services	5	10	19	0	0	56	10	42	0	21
2014	Administration and operations	26	13	19	5	2	28	7	59	11	55
2014	Human resources	19	26	12	3	0	32	7	75	5	31
2014	Financial management	23	16	18	0	2	35	6	67	3	62
2014	Information management	28	0	24	8	0	32	8	47	13	11
2014	Information technology	16	14	22	0	0	34	14	57	0	13
2014	Evaluation	7	14	20	0	0	60	0	51	0	15
2014	Other services to the public	3	10	17	7	0	48	14	36	19	29
2014	None of the above	9	7	10	1	1	62	9	57	9	226

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	33	33	13	0	8	12	0	76	9	24
2018	Administration and operations	42	35	14	0	2	6	0	83	2	43
2018	Human resources	43	40	10	0	0	7	0	89	0	30
2018	Financial management	20	45	19	4	0	12	0	74	5	25
2018	Information technology	29	27	32	0	0	6	6	64	0	18
2018	Policy	30	30	14	2	3	20	1	76	6	252
2018	None of the above	5	25	25	15	0	30	0	42	22	20
2017	Communications or public affairs	22	16	23	3	7	27	3	54	14	31
2017	Access to information and privacy	32	26	8	0	8	27	0	78	11	12
2017	Administration and operations	33	28	16	2	2	15	2	74	6	42
2017	Human resources	31	42	12	0	0	15	0	86	0	26
2017	Financial management	24	40	12	4	0	16	4	80	5	25
2017	Information management	47	28	0	0	0	17	9	100	0	11
2017	Information technology	29	41	12	0	0	11	6	85	0	17
2017	Policy	27	32	13	5	1	19	2	76	8	286
2017	None of the above	19	52	20	3	3	3	0	73	6	31
2014	Federal regulators	29	19	24	7	3	16	3	59	11	36
2014	Communications or public affairs	35	20	9	3	0	32	3	83	4	33
2014	Access to information and privacy	49	33	0	0	0	19	0	100	0	12
2014	Legal services	29	38	24	0	0	9	0	73	0	21
2014	Administration and operations	40	21	21	4	2	12	0	70	6	55
2014	Human resources	29	30	16	3	0	22	0	76	4	31
2014	Financial management	31	29	19	0	2	18	2	74	2	62
2014	Information management	37	0	24	8	0	30	0	54	11	11
2014	Information technology	33	21	29	0	0	10	7	65	0	13
2014	Evaluation	13	47	13	0	0	26	0	82	0	15
2014	Other services to the public	14	31	21	4	0	27	3	65	5	29
2014	None of the above	32	25	14	1	2	23	2	77	4	226

Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	13	34	33	4	16	0	0	47	20	24
2018	Administration and operations	23	23	21	17	17	0	0	46	34	43
2018	Human resources	30	32	17	14	7	0	0	62	21	30
2018	Financial management	40	18	16	12	12	0	0	59	25	25
2018	Information technology	35	17	27	11	10	0	0	52	22	18
2018	Policy	22	33	25	13	7	0	1	55	20	253
2018	None of the above	27	19	17	10	21	0	6	49	34	19
2017	Communications or public affairs	30	33	12	12	10	3	0	65	23	31
2017	Access to information and privacy	27	32	8	0	24	9	0	65	26	12
2017	Administration and operations	27	15	23	12	21	0	2	42	34	41
2017	Human resources	15	16	31	28	11	0	0	30	39	26
2017	Financial management	32	28	24	16	0	0	0	60	16	25
2017	Information management	26	10	18	28	0	9	10	44	34	11
2017	Information technology	22	33	17	6	21	0	0	55	27	18
2017	Policy	32	28	20	8	11	1	0	61	19	286
2017	None of the above	18	19	33	10	16	0	3	39	27	31

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	42	29	8	4	0	59	12	24
2018	Administration and operations	23	35	28	7	7	0	58	14	43
2018	Human resources	14	30	38	11	4	4	46	15	30
2018	Financial management	23	25	25	16	12	0	48	28	25
2018	Information technology	6	23	51	15	5	0	29	20	18
2018	Policy	7	26	37	20	9	0	34	29	252
2018	None of the above	9	26	11	32	16	6	37	51	19
2017	Communications or public affairs	11	31	30	19	9	0	42	28	31
2017	Access to information and privacy	9	7	43	8	33	0	16	41	12
2017	Administration and operations	27	31	25	9	5	2	60	15	42
2017	Human resources	11	37	15	25	9	4	50	35	26
2017	Financial management	4	45	32	12	8	0	49	20	25
2017	Information management	18	20	42	21	0	0	37	21	10
2017	Information technology	4	24	17	34	21	0	28	55	18
2017	Policy	7	26	36	19	11	1	34	30	286
2017	None of the above	16	38	23	13	9	0	55	22	31

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	22	35	26	13	5	0	0	56	17	23
2018	Administration and operations	25	33	23	10	5	0	5	61	15	43
2018	Human resources	18	33	38	7	0	0	4	54	7	30
2018	Financial management	24	31	24	12	8	0	0	55	20	25
2018	Information technology	23	11	49	17	0	0	0	34	17	18
2018	Policy	11	31	37	15	6	0	0	43	20	250
2018	None of the above	19	27	16	22	11	0	6	49	35	19
2017	Communications or public affairs	11	45	22	9	13	0	0	56	22	31
2017	Access to information and privacy	7	0	43	8	33	9	0	8	45	12
2017	Administration and operations	30	35	23	2	2	0	7	70	5	42
2017	Human resources	24	42	16	14	4	0	0	66	18	26
2017	Financial management	13	50	16	17	4	0	0	63	21	24
2017	Information management	8	28	38	10	9	0	8	39	20	11
2017	Information technology	10	30	28	15	17	0	0	40	33	18
2017	Policy	14	33	30	15	8	0	1	47	23	286
2017	None of the above	20	46	22	7	6	0	0	65	13	31

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	41	26	4	12	0	0	58	16	24
2018	Administration and operations	23	24	31	16	7	0	0	46	23	43
2018	Human resources	6	13	37	31	7	2	4	20	41	30
2018	Financial management	24	29	26	9	12	0	0	53	21	24
2018	Information technology	12	25	29	29	5	0	0	37	34	17
2018	Policy	24	30	28	12	4	0	1	55	17	251
2018	None of the above	20	32	26	0	16	0	6	55	17	19
2017	Communications or public affairs	23	24	27	13	13	0	0	48	26	31
2017	Access to information and privacy	7	0	44	24	25	0	0	7	49	12
2017	Administration and operations	30	28	25	9	7	0	0	58	17	42
2017	Human resources	20	15	23	29	9	0	4	37	39	26
2017	Financial management	24	28	27	12	4	4	0	55	17	25
2017	Information management	26	38	0	20	9	0	8	69	31	11
2017	Information technology	11	17	28	23	21	0	0	28	44	18
2017	Policy	22	25	29	16	7	0	1	48	23	286
2017	None of the above	23	34	17	14	10	3	0	59	24	30

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	51	8	8	17	0	0	67	25	24
2018	Administration and operations	36	30	15	4	7	0	7	72	12	41
2018	Human resources	38	37	7	4	0	0	14	87	4	30
2018	Financial management	43	24	21	4	4	0	4	70	8	25
2018	Information technology	23	50	18	4	5	0	0	73	9	18
2018	Policy	18	36	26	15	4	0	0	54	20	250
2018	None of the above	24	26	22	5	16	0	6	54	23	19
2017	Communications or public affairs	24	36	19	12	9	0	0	60	21	31
2017	Access to information and privacy	32	28	0	0	8	0	32	88	12	12
2017	Administration and operations	42	30	10	0	5	0	14	83	6	42
2017	Human resources	28	22	18	12	9	0	12	56	24	26
2017	Financial management	40	28	12	4	8	4	4	74	13	25
2017	Information management	28	46	0	0	0	0	27	100	0	11
2017	Information technology	21	30	22	11	15	0	0	51	27	18
2017	Policy	18	33	28	11	8	0	1	52	20	286
2017	None of the above	32	29	13	7	10	0	10	68	18	31

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	50	9	4	20	0	67	25	24
2018	Administration and operations	24	36	22	9	9	0	60	18	42
2018	Human resources	22	32	27	7	4	7	59	12	30
2018	Financial management	41	31	24	4	0	0	72	4	25
2018	Information technology	22	34	23	16	5	0	57	21	18
2018	Policy	15	31	34	13	7	0	46	20	251
2018	None of the above	26	11	34	6	17	6	40	24	18
2017	Communications or public affairs	24	33	16	9	19	0	57	28	31
2017	Access to information and privacy	43	17	16	8	16	0	60	24	12
2017	Administration and operations	44	21	16	10	10	0	65	19	42
2017	Human resources	26	23	22	12	18	0	49	29	26
2017	Financial management	32	36	24	8	0	0	68	8	25
2017	Information management	54	28	18	0	0	0	82	0	11
2017	Information technology	11	27	46	6	10	0	38	16	18
2017	Policy	17	27	34	15	8	0	43	23	286
2017	None of the above	29	22	26	14	6	3	52	21	30

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	29	21	13	12	4	4	50	27	24
2018	Administration and operations	24	52	11	6	5	0	2	78	11	43
2018	Human resources	31	35	27	4	0	0	4	69	4	30
2018	Financial management	23	32	33	12	0	0	0	56	12	25
2018	Information technology	11	28	39	18	4	0	0	40	22	18
2018	Policy	25	40	22	8	4	0	0	66	12	251
2018	None of the above	39	5	30	16	5	5	0	46	22	20
2017	Communications or public affairs	37	31	9	9	13	0	0	68	23	31
2017	Access to information and privacy	41	27	24	0	8	0	0	68	8	12
2017	Administration and operations	40	31	16	7	2	0	2	74	10	42
2017	Human resources	30	46	24	0	0	0	0	76	0	26
2017	Financial management	29	48	20	4	0	0	0	76	4	25
2017	Information management	27	26	47	0	0	0	0	53	0	11
2017	Information technology	38	35	11	11	4	0	0	73	16	18
2017	Policy	27	39	22	9	2	0	0	66	12	286
2017	None of the above	33	41	16	0	3	0	7	79	3	30

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	50	21	13	4	0	0	62	17	24
2018	Administration and operations	23	47	20	5	2	0	2	72	7	43
2018	Human resources	23	45	21	7	0	0	4	70	8	29
2018	Financial management	16	42	21	16	4	0	0	58	21	24
2018	Information technology	11	34	28	17	9	0	0	45	27	18
2018	Policy	16	43	24	13	4	0	0	59	17	250
2018	None of the above	23	25	15	26	5	5	0	51	33	20
2017	Communications or public affairs	24	35	20	6	16	0	0	58	22	31
2017	Access to information and privacy	25	35	32	0	8	0	0	59	8	12
2017	Administration and operations	49	26	15	7	2	0	0	75	10	42
2017	Human resources	27	36	22	16	0	0	0	62	16	26
2017	Financial management	32	48	12	4	4	0	0	80	8	25
2017	Information management	18	36	20	19	0	0	8	58	20	11
2017	Information technology	21	29	34	11	4	0	0	51	15	18
2017	Policy	20	37	28	13	1	0	1	58	14	285
2017	None of the above	34	44	19	3	0	0	0	77	3	30

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	25	17	17	12	4	0	52	31	24
2018	Administration and operations	31	26	29	7	5	0	3	58	12	43
2018	Human resources	29	37	19	7	3	0	4	69	11	30
2018	Financial management	23	29	20	20	8	0	0	52	28	25
2018	Information technology	17	39	23	17	4	0	0	56	21	18
2018	Policy	21	37	26	10	5	0	0	59	15	252
2018	None of the above	28	25	10	26	5	5	0	56	33	20
2017	Communications or public affairs	33	16	22	16	13	0	0	49	29	31
2017	Access to information and privacy	34	26	32	0	8	0	0	59	8	12
2017	Administration and operations	60	19	13	5	2	0	0	79	7	42
2017	Human resources	30	47	19	4	0	0	0	77	4	26
2017	Financial management	29	36	20	12	0	4	0	67	12	25
2017	Information management	10	44	28	9	10	0	0	53	19	11
2017	Information technology	15	46	23	6	10	0	0	62	16	18
2017	Policy	23	39	23	10	4	0	1	62	14	286
2017	None of the above	26	47	13	10	3	0	0	73	13	30

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	47	16	0	4	4	0	78	4	24
2018	Administration and operations	21	46	12	16	2	0	2	69	19	43
2018	Human resources	46	29	21	0	0	0	4	78	0	30
2018	Financial management	19	32	36	4	8	0	0	51	12	25
2018	Information technology	11	63	17	5	4	0	0	74	9	18
2018	Policy	26	36	25	9	2	0	1	63	12	250
2018	None of the above	34	20	16	26	0	5	0	56	27	20
2017	Communications or public affairs	41	25	22	3	3	5	0	70	7	31
2017	Access to information and privacy	27	56	18	0	0	0	0	82	0	11
2017	Administration and operations	49	23	16	7	2	0	2	74	10	42
2017	Human resources	34	34	28	3	0	0	0	68	3	26
2017	Financial management	32	56	12	0	0	0	0	88	0	25
2017	Information management	20	61	19	0	0	0	0	81	0	11
2017	Information technology	27	35	23	11	4	0	0	62	16	18
2017	Policy	31	33	23	10	2	0	1	65	12	284
2017	None of the above	52	21	17	10	0	0	0	73	10	29

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	50	25	4	13	4	0	4	78	18	24
2018	Administration and operations	67	12	12	2	5	0	2	81	7	43
2018	Human resources	62	21	10	4	0	0	4	86	4	29
2018	Financial management	69	16	4	0	11	0	0	85	11	25
2018	Information technology	56	27	11	0	5	0	0	83	5	18
2018	Policy	60	28	5	4	2	0	1	89	6	252
2018	None of the above	44	36	5	0	10	5	0	84	11	20
2017	Communications or public affairs	68	23	7	0	3	0	0	90	3	31
2017	Access to information and privacy	57	27	16	0	0	0	0	84	0	12
2017	Administration and operations	81	5	9	2	2	0	0	86	5	42
2017	Human resources	76	12	5	7	0	0	0	88	7	26
2017	Financial management	65	32	4	0	0	0	0	96	0	25
2017	Information management	54	27	10	9	0	0	0	81	9	11
2017	Information technology	74	20	6	0	0	0	0	94	0	18
2017	Policy	62	23	9	4	2	0	0	85	6	286
2017	None of the above	61	19	7	3	7	0	3	83	10	31

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	63	26	0	4	4	4	0	92	8	24
2018	Administration and operations	72	17	2	0	2	0	7	95	2	43
2018	Human resources	74	12	7	0	0	0	7	92	0	30
2018	Financial management	73	16	0	0	0	4	7	100	0	25
2018	Information technology	72	11	6	0	5	0	6	88	5	18
2018	Policy	80	14	1	2	1	0	3	97	2	251
2018	None of the above	74	15	0	0	0	5	5	100	0	20

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	71	17	4	0	8	0	0	88	8	24
2018	Administration and operations	65	23	2	2	2	0	5	93	5	43
2018	Human resources	82	4	11	4	0	0	0	86	4	29
2018	Financial management	76	8	8	4	4	0	0	84	8	25
2018	Information technology	68	12	0	4	5	6	6	90	10	18
2018	Policy	85	9	2	2	1	1	1	95	3	252
2018	None of the above	44	26	10	10	0	10	0	77	11	20
2017	Communications or public affairs	68	13	9	7	3	0	0	81	10	31
2017	Access to information and privacy	49	24	10	8	0	0	8	80	9	12
2017	Administration and operations	77	13	2	2	2	0	2	93	5	42
2017	Human resources	69	12	9	4	0	4	4	87	4	26
2017	Financial management	68	28	0	4	0	0	0	96	4	25
2017	Information management	75	17	0	0	0	0	8	100	0	11
2017	Information technology	90	10	0	0	0	0	0	100	0	18
2017	Policy	87	7	2	1	2	0	2	95	3	286
2017	None of the above	81	10	6	0	4	0	0	90	4	31

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	63	21	8	8	0	0	83	8	24
2018	Administration and operations	43	38	14	5	0	0	81	5	43
2018	Human resources	68	21	4	3	0	4	93	3	29
2018	Financial management	64	16	12	8	0	0	80	8	25
2018	Information technology	47	28	12	12	0	0	75	12	17
2018	Policy	67	25	6	1	0	1	92	1	252
2018	None of the above	65	5	15	5	5	5	74	10	20
2017	Communications or public affairs	43	29	9	13	0	5	77	14	31
2017	Access to information and privacy	33	24	18	8	8	8	62	18	12
2017	Administration and operations	54	25	15	5	2	0	78	7	42
2017	Human resources	65	11	16	4	0	4	80	4	26
2017	Financial management	65	20	16	0	0	0	84	0	25
2017	Information management	54	36	10	0	0	0	90	0	11
2017	Information technology	50	34	10	0	6	0	84	6	18
2017	Policy	71	20	7	2	0	1	91	2	285
2017	None of the above	72	14	10	0	4	0	86	4	30

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	59	17	13	8	4	0	75	12	24
2018	Administration and operations	60	16	14	5	5	0	77	10	43
2018	Human resources	74	11	7	3	0	4	89	3	29
2018	Financial management	52	17	20	0	12	0	68	12	25
2018	Information technology	29	36	12	13	9	0	66	22	17
2018	Policy	57	24	11	5	4	0	81	8	252
2018	None of the above	54	0	10	15	15	5	57	32	20
2017	Communications or public affairs	53	9	13	16	3	5	66	21	31
2017	Access to information and privacy	33	27	16	0	16	8	65	18	12
2017	Administration and operations	72	16	5	7	0	0	88	7	41
2017	Human resources	62	22	9	0	4	4	87	4	26
2017	Financial management	57	20	15	8	0	0	77	8	25
2017	Information management	81	9	10	0	0	0	90	0	11
2017	Information technology	50	29	17	0	4	0	79	4	18
2017	Policy	69	16	9	3	2	1	86	6	286
2017	None of the above	74	10	6	3	7	0	84	10	31

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	52	4	13	4	0	0	26	77	6	23
2018	Administration and operations	51	11	10	0	0	0	27	87	0	43
2018	Human resources	66	8	0	0	0	0	26	100	0	28
2018	Financial management	52	8	16	4	0	0	20	75	5	25
2018	Information technology	53	25	0	6	0	0	16	92	8	17
2018	Policy	54	11	4	1	1	0	29	92	2	251
2018	None of the above	50	5	10	0	5	0	31	78	7	20
2017	Communications or public affairs	50	9	6	3	0	2	29	87	4	31
2017	Access to information and privacy	41	0	8	0	0	0	51	83	0	12
2017	Administration and operations	56	13	2	0	0	0	28	97	0	42
2017	Human resources	58	11	16	4	0	0	11	78	4	26
2017	Financial management	56	16	0	0	0	0	28	100	0	25
2017	Information management	64	10	0	0	0	0	26	100	0	11
2017	Information technology	57	29	0	0	4	0	10	95	5	18
2017	Policy	62	8	5	1	0	0	24	93	1	285
2017	None of the above	57	10	10	0	0	4	19	87	0	31

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	62	25	9	0	0	0	4	91	0	24
2018	Administration and operations	65	26	2	0	0	0	7	98	0	43
2018	Human resources	85	8	0	0	0	0	8	100	0	29
2018	Financial management	65	19	8	0	0	0	8	91	0	25
2018	Information technology	88	6	6	0	0	0	0	94	0	17
2018	Policy	62	25	8	1	0	0	2	90	1	250
2018	None of the above	70	5	10	5	5	0	5	79	10	20
2017	Communications or public affairs	69	16	3	0	0	3	9	96	0	31
2017	Access to information and privacy	59	8	8	0	0	0	25	89	0	12
2017	Administration and operations	80	11	0	0	0	0	9	100	0	42
2017	Human resources	68	24	5	0	0	0	4	95	0	26
2017	Financial management	60	36	0	0	0	0	4	100	0	25
2017	Information management	73	27	0	0	0	0	0	100	0	11
2017	Information technology	73	17	0	0	10	0	0	90	10	18
2017	Policy	67	22	7	1	0	0	3	92	1	286
2017	None of the above	77	13	0	4	0	0	7	96	4	31

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	88	8	4	0	0	0	0	96	0	24
2018	Administration and operations	73	12	2	5	5	0	5	88	10	43
2018	Human resources	77	7	3	0	6	0	8	90	6	29
2018	Financial management	84	8	0	4	0	0	4	96	4	25
2018	Information technology	67	23	5	0	0	0	5	94	0	17
2018	Policy	87	9	1	1	0	0	2	98	1	251
2018	None of the above	74	10	0	5	0	0	10	94	6	20
2017	Communications or public affairs	69	9	7	0	7	0	10	86	7	31
2017	Access to information and privacy	75	17	0	0	0	0	8	100	0	12
2017	Administration and operations	80	9	2	0	3	0	5	94	3	42
2017	Human resources	76	4	13	4	0	0	4	83	4	26
2017	Financial management	73	16	8	0	0	4	0	92	0	25
2017	Information management	84	16	0	0	0	0	0	100	0	11
2017	Information technology	73	21	0	6	0	0	0	94	6	18
2017	Policy	89	6	2	1	0	0	2	97	1	286
2017	None of the above	86	7	0	0	0	4	3	100	0	31

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	38	33	25	0	4	0	0	71	4	24
2018	Administration and operations	43	33	12	5	4	0	2	78	9	42
2018	Human resources	67	11	6	3	4	0	8	85	8	28
2018	Financial management	57	19	16	8	0	0	0	76	8	25
2018	Information technology	30	60	10	0	0	0	0	90	0	17
2018	Policy	54	27	12	3	2	0	2	83	5	252
2018	None of the above	39	15	15	15	10	0	5	58	27	20
2017	Communications or public affairs	53	13	19	0	7	2	7	72	7	31
2017	Access to information and privacy	58	34	0	0	8	0	0	92	8	12
2017	Administration and operations	58	29	9	5	0	0	0	87	5	42
2017	Human resources	45	35	9	4	4	0	4	83	8	26
2017	Financial management	56	40	4	0	0	0	0	96	0	25
2017	Information management	47	53	0	0	0	0	0	100	0	11
2017	Information technology	51	33	12	4	0	0	0	84	4	18
2017	Policy	57	28	10	3	1	0	1	86	5	286
2017	None of the above	51	30	13	0	4	0	3	83	4	31

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	8	38	34	12	8	0	0	46	20	24
2018	Administration and operations	19	37	37	5	2	0	0	56	7	43
2018	Human resources	20	43	23	11	0	0	4	65	11	30
2018	Financial management	16	32	32	12	8	0	0	48	20	25
2018	Information technology	0	40	46	9	5	0	0	40	15	18
2018	Policy	10	34	39	15	2	0	0	44	17	255
2018	None of the above	8	15	45	15	10	5	0	25	27	20
2017	Communications or public affairs	11	32	29	16	13	0	0	43	28	31
2017	Access to information and privacy	9	32	43	8	8	0	0	41	16	12
2017	Administration and operations	17	31	36	14	2	0	0	48	17	42
2017	Human resources	12	27	33	15	9	0	5	41	25	26
2017	Financial management	4	53	35	8	0	0	0	57	8	25
2017	Information management	34	19	29	9	10	0	0	53	19	11
2017	Information technology	18	10	51	17	4	0	0	28	21	18
2017	Policy	7	30	44	14	5	0	0	37	19	286
2017	None of the above	6	42	39	6	6	0	0	48	13	31

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	8	8	59	21	4	0	0	25	16	24
2018	Administration and operations	2	14	65	7	12	0	0	19	16	43
2018	Human resources	4	10	37	28	17	0	4	47	14	30
2018	Financial management	11	16	33	21	19	0	0	40	28	25
2018	Information technology	6	20	57	11	6	0	0	17	26	18
2018	Policy	6	16	44	28	6	0	0	34	22	253
2018	None of the above	5	31	50	0	8	5	0	9	38	20
2017	Communications or public affairs	13	19	38	23	7	0	0	30	32	31
2017	Access to information and privacy	8	16	18	42	15	0	0	57	25	12
2017	Administration and operations	5	21	36	26	12	0	0	38	26	42
2017	Human resources	0	15	46	32	7	0	0	39	15	26
2017	Financial management	4	12	40	36	8	0	0	45	16	25
2017	Information management	0	10	64	9	17	0	0	26	10	11
2017	Information technology	11	15	45	17	11	0	0	28	27	18
2017	Policy	6	19	40	26	8	0	0	34	26	286
2017	None of the above	10	9	36	29	15	0	0	45	19	31

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	54	9	0	8	4	0	83	8	24
2018	Administration and operations	35	46	10	5	2	2	0	83	7	41
2018	Human resources	43	36	4	10	0	3	4	85	11	30
2018	Financial management	29	48	16	3	0	4	0	80	3	25
2018	Information technology	23	62	6	0	4	6	0	90	4	18
2018	Policy	27	49	16	5	1	2	0	77	6	254
2018	None of the above	14	38	16	5	16	10	0	58	24	19
2017	Communications or public affairs	13	45	21	10	3	3	4	63	14	31
2017	Access to information and privacy	33	24	17	0	8	18	0	69	10	12
2017	Administration and operations	46	34	15	0	2	3	0	82	3	42
2017	Human resources	49	40	4	8	0	0	0	88	8	26
2017	Financial management	28	40	8	16	4	4	0	71	21	25
2017	Information management	36	46	18	0	0	0	0	82	0	11
2017	Information technology	13	61	10	6	0	10	0	83	6	18
2017	Policy	19	50	17	9	2	3	0	71	11	286
2017	None of the above	19	55	14	3	7	3	0	76	10	31

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	20	46	4	18	12	0	0	66	29	24
2018	Administration and operations	27	47	17	5	2	2	0	76	7	42
2018	Human resources	39	26	21	6	0	4	4	70	7	30
2018	Financial management	8	56	19	12	4	0	0	65	16	25
2018	Information technology	28	29	23	6	9	6	0	60	16	18
2018	Policy	22	45	17	10	4	2	0	68	14	254
2018	None of the above	14	33	27	16	5	5	0	49	23	19
2017	Communications or public affairs	27	26	12	22	13	0	0	53	35	31
2017	Access to information and privacy	15	25	24	0	16	19	0	50	20	12
2017	Administration and operations	32	49	10	2	7	0	0	81	10	42
2017	Human resources	31	32	27	11	0	0	0	62	11	26
2017	Financial management	21	56	4	16	4	0	0	76	20	25
2017	Information management	17	29	29	17	0	9	0	50	19	11
2017	Information technology	7	54	23	16	0	0	0	61	16	18
2017	Policy	20	44	17	12	6	2	0	65	18	286
2017	None of the above	19	53	15	7	6	0	0	72	13	31

Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	34	29	8	12	0	0	17	83	24
2018	Administration and operations	23	24	32	8	14	0	0	23	77	43
2018	Human resources	26	37	19	14	4	0	0	26	74	30
2018	Financial management	32	35	16	8	8	0	0	32	68	25
2018	Information technology	41	17	15	6	11	11	0	46	54	18
2018	Policy	28	26	24	11	8	3	0	28	72	254
2018	None of the above	28	31	15	5	15	5	0	30	70	20
2017	Communications or public affairs	33	31	30	7	0	0	0	33	67	31
2017	Access to information and privacy	49	28	0	0	24	0	0	49	51	12
2017	Administration and operations	26	24	20	19	10	0	0	26	74	42
2017	Human resources	19	24	18	24	12	0	3	20	80	26
2017	Financial management	24	32	24	12	4	4	0	25	75	25
2017	Information management	56	26	8	10	0	0	0	56	44	11
2017	Information technology	32	12	23	11	10	6	6	36	64	18
2017	Policy	25	20	22	14	12	7	0	27	73	285
2017	None of the above	22	25	17	10	16	10	0	25	75	31

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	34	20
2018	Administration and operations	31	32
2018	Human resources	30	21
2018	Financial management	0	17
2018	Policy	14	176
2018	None of the above	23	13
2017	Communications or public affairs	25	21
2017	Administration and operations	20	31
2017	Human resources	35	20
2017	Financial management	17	18
2017	Policy	16	192
2017	None of the above	34	21

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	40	20
2018	Administration and operations	35	32
2018	Human resources	61	21
2018	Financial management	42	17
2018	Policy	48	176
2018	None of the above	46	13
2017	Communications or public affairs	10	21
2017	Administration and operations	24	31
2017	Human resources	50	20
2017	Financial management	39	18
2017	Policy	50	192
2017	None of the above	44	21

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	24	20
2018	Administration and operations	24	32
2018	Human resources	28	21
2018	Financial management	24	17
2018	Policy	11	176
2018	None of the above	7	13
2017	Communications or public affairs	5	21
2017	Administration and operations	24	31
2017	Human resources	25	20
2017	Financial management	17	18
2017	Policy	12	192
2017	None of the above	24	21

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	59	20
2018	Administration and operations	34	32
2018	Human resources	34	21
2018	Financial management	12	17
2018	Policy	20	176
2018	None of the above	38	13
2017	Communications or public affairs	60	21
2017	Administration and operations	40	31
2017	Human resources	38	20
2017	Financial management	22	18
2017	Policy	18	192
2017	None of the above	31	21

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	10	20
2018	Administration and operations	6	32
2018	Human resources	5	21
2018	Financial management	6	17
2018	Policy	12	176
2018	None of the above	30	13
2017	Communications or public affairs	0	21
2017	Administration and operations	10	31
2017	Human resources	10	20
2017	Financial management	5	18
2017	Policy	13	192
2017	None of the above	23	21

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	35	20
2018	Administration and operations	22	32
2018	Human resources	45	21
2018	Financial management	30	17
2018	Policy	49	176
2018	None of the above	38	13

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	31	20
2018	Administration and operations	50	32
2018	Human resources	9	21
2018	Financial management	29	17
2018	Policy	37	176
2018	None of the above	47	13
2017	Communications or public affairs	33	21
2017	Administration and operations	48	31
2017	Human resources	28	20
2017	Financial management	44	18
2017	Policy	43	192
2017	None of the above	42	21

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Communications or public affairs	0	55	5	15	0	24	20
2018	Administration and operations	9	30	24	12	6	19	33
2018	Human resources	4	67	14	0	0	14	22
2018	Financial management	0	44	37	6	6	6	16
2018	Policy	6	45	19	16	4	10	173
2018	None of the above	8	38	24	8	8	15	13
2017	Communications or public affairs	9	59	12	10	0	10	21
2017	Administration and operations	3	52	27	3	3	10	30
2017	Human resources	7	64	10	14	0	5	19
2017	Financial management	6	61	16	11	0	5	18
2017	Policy	7	48	25	9	5	5	185
2017	None of the above	9	38	20	9	15	9	21

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	32	68	19
2018	Administration and operations	25	75	32
2018	Human resources	37	63	22
2018	Financial management	46	54	17
2018	Policy	29	71	176
2018	None of the above	38	62	13

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	14	31	15	5	30	0	5	48	37	20
2018	Administration and operations	37	25	6	9	18	0	6	65	28	33
2018	Human resources	42	7	27	5	4	5	9	57	11	22
2018	Financial management	11	36	24	6	6	0	16	57	14	17
2018	Policy	10	35	11	24	14	1	6	48	40	175
2018	None of the above	8	8	30	16	22	0	17	18	45	13
2017	Communications or public affairs	30	19	13	10	10	5	14	60	24	21
2017	Administration and operations	16	41	16	13	7	0	7	61	21	31
2017	Human resources	35	29	11	12	0	0	14	74	14	20
2017	Financial management	28	28	17	16	11	0	0	56	27	18
2017	Information technology	22	30	0	17	20	0	10	58	42	10
2017	Policy	12	29	18	17	14	3	7	46	34	192
2017	None of the above	0	34	14	24	19	0	9	38	47	21

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	20	10	26	44	0	0	20	70	20
2018	Administration and operations	3	13	15	12	51	0	6	17	67	33
2018	Human resources	12	10	21	5	37	0	15	26	49	22
2018	Financial management	0	6	12	30	36	0	16	7	78	17
2018	Policy	2	11	11	22	42	4	7	15	72	176
2018	None of the above	0	8	23	31	30	0	8	8	66	13
2017	Communications or public affairs	6	20	19	17	14	5	19	33	41	21
2017	Administration and operations	0	12	22	24	39	0	3	12	65	31
2017	Human resources	0	16	22	5	52	0	5	17	60	20
2017	Financial management	0	16	16	11	39	0	17	20	61	18
2017	Information technology	12	0	0	20	58	0	10	13	87	10
2017	Policy	3	10	11	18	46	2	11	14	73	192
2017	None of the above	5	5	37	24	29	0	0	10	53	21

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	4	20	16	16	0	8	42	36	24
2018	Administration and operations	40	14	16	16	12	2	0	55	29	43
2018	Human resources	51	13	10	11	7	0	8	70	19	29
2018	Financial management	51	21	17	12	0	0	0	72	12	25
2018	Information technology	22	33	17	5	17	6	0	58	23	18
2018	Policy	45	22	13	7	4	2	7	74	12	252
2018	None of the above	46	9	10	15	10	5	5	61	27	20

Report a problem or mistake on this page

Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Department of Finance Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Discrimination

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.