2018 Public Service Employee Survey Results for Canadian Heritage by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 49 7 10 3 0 0 80 13 392
2018 Does not provide services to public 32 44 12 9 2 0 1 77 10 823
2017 Provides services to public 30 46 11 11 2 0 0 77 13 443
2017 Does not provide services to public 37 42 10 8 2 0 1 80 10 835
2014 Provides services to public 29 43 14 9 5 0 0 72 14 458
2014 Does not provide services to public 32 41 13 10 3 0 1 74 13 903
2011 Provides services to public 31 41 14 9 3 0 2 73 12 500
2011 Does not provide services to public 30 38 15 11 4 0 1 70 15 886
2008 Provides services to public 29 43 13 11 3 1 0 73 14 552
2008 Does not provide services to public 37 40 11 7 3 0 2 79 10 924

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 38 6 6 2 0 1 86 8 391
2018 Does not provide services to public 44 41 7 5 2 0 0 85 8 821
2017 Provides services to public 44 38 11 5 2 0 0 82 7 441
2017 Does not provide services to public 42 40 10 6 2 0 0 82 8 834
2014 Provides services to public 40 38 13 6 3 0 0 78 9 458
2014 Does not provide services to public 37 39 13 7 4 0 0 77 11 905
2011 Provides services to public 44 36 10 5 5 0 0 80 10 501
2011 Does not provide services to public 41 37 10 7 5 0 0 78 11 888
2008 Provides services to public 41 41 9 6 3 0 0 82 9 552
2008 Does not provide services to public 41 39 9 6 4 0 0 81 10 925

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 36 6 6 3 0 0 85 9 391
2018 Does not provide services to public 48 38 8 4 2 0 0 86 6 813
2017 Provides services to public 51 37 6 4 2 0 0 88 7 440
2017 Does not provide services to public 49 37 8 4 3 0 0 85 7 832
2014 Provides services to public 43 37 9 8 3 0 0 80 12 458
2014 Does not provide services to public 45 36 9 7 2 0 0 81 9 905
2011 Provides services to public 43 41 7 6 3 0 0 84 9 500
2011 Does not provide services to public 42 41 9 5 3 0 0 83 8 886
2008 Provides services to public 44 42 7 6 2 0 0 85 8 553
2008 Does not provide services to public 45 40 7 4 4 0 0 85 8 924

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 35 8 4 3 0 1 85 7 393
2018 Does not provide services to public 50 33 7 7 3 1 0 84 9 822
2017 Provides services to public 44 40 6 6 3 0 1 85 9 441
2017 Does not provide services to public 49 31 7 7 4 0 1 82 11 834
2014 Provides services to public 41 37 9 6 4 0 2 80 10 458
2014 Does not provide services to public 44 34 10 7 3 1 1 79 11 905
2011 Provides services to public 42 36 12 6 3 0 1 79 9 502
2011 Does not provide services to public 46 34 11 5 3 0 2 81 8 888

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 39 10 6 2 0 0 82 8 389
2018 Does not provide services to public 36 44 8 7 4 0 0 81 11 815
2017 Provides services to public 39 47 5 5 3 0 0 86 9 442
2017 Does not provide services to public 35 44 10 7 3 0 0 79 11 834
2014 Provides services to public 31 47 11 8 3 0 0 77 11 458
2014 Does not provide services to public 30 46 13 7 4 0 0 77 11 905
2011 Provides services to public 34 44 9 7 5 0 0 79 13 501
2011 Does not provide services to public 34 39 14 8 5 0 0 74 12 886
2008 Provides services to public 37 39 12 8 3 0 0 76 11 548
2008 Does not provide services to public 38 41 11 7 3 0 0 79 11 920

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 38 13 10 5 0 0 71 15 390
2018 Does not provide services to public 37 38 12 8 4 0 0 76 12 822
2017 Provides services to public 33 41 12 10 4 0 0 74 14 441
2017 Does not provide services to public 36 36 14 8 5 0 0 73 13 834
2014 Provides services to public 28 38 18 11 5 0 0 65 16 458
2014 Does not provide services to public 32 39 14 10 4 0 0 71 15 905
2011 Provides services to public 28 39 16 11 5 0 0 68 16 502
2011 Does not provide services to public 32 40 14 9 5 0 0 72 13 888

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 39 13 8 2 0 0 78 10 392
2018 Does not provide services to public 31 43 12 10 4 0 0 75 14 822
2017 Provides services to public 34 48 9 7 3 0 0 81 10 441
2017 Does not provide services to public 33 40 12 10 5 0 0 73 15 834

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 38 5 3 2 0 0 89 5 394
2018 Does not provide services to public 45 43 9 3 1 0 0 88 4 824
2017 Provides services to public 46 42 7 2 2 0 0 89 4 441
2017 Does not provide services to public 41 41 9 6 2 0 0 83 8 834
2014 Provides services to public 41 45 9 4 1 0 0 86 5 458
2014 Does not provide services to public 38 42 12 6 2 0 0 80 8 905
2011 Provides services to public 38 43 10 6 2 1 1 82 8 502
2011 Does not provide services to public 36 42 13 6 2 0 0 79 8 890
2008 Provides services to public 43 43 8 5 1 0 0 86 6 550
2008 Does not provide services to public 45 38 9 5 3 0 0 84 8 922

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 39 11 9 4 0 0 76 13 394
2018 Does not provide services to public 39 39 11 7 4 0 0 78 11 822
2017 Provides services to public 34 43 12 7 4 0 0 77 11 441
2017 Does not provide services to public 37 38 11 8 6 0 0 75 14 832

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 34 8 3 1 0 0 88 4 391
2018 Does not provide services to public 48 38 9 3 2 0 0 86 5 813
2017 Provides services to public 57 33 8 2 1 0 0 89 3 439
2017 Does not provide services to public 50 35 10 3 2 0 0 85 5 833
2014 Provides services to public 57 33 6 2 1 0 0 90 3 457
2014 Does not provide services to public 54 33 9 2 1 0 0 88 4 905
2011 Provides services to public 56 33 7 4 2 0 0 88 5 501
2011 Does not provide services to public 50 35 11 2 1 0 0 86 3 888

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 39 10 9 6 0 1 74 16 391
2018 Does not provide services to public 35 41 11 8 4 0 0 77 12 820
2017 Provides services to public 32 46 9 8 4 0 0 79 12 438
2017 Does not provide services to public 36 37 12 9 5 0 1 74 14 834
2014 Provides services to public 21 47 14 13 4 0 0 69 17 458
2014 Does not provide services to public 28 40 15 12 4 0 1 69 16 905
2011 Provides services to public 32 40 14 10 5 0 0 71 15 501
2011 Does not provide services to public 30 42 11 11 5 0 0 73 16 889

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 36 9 10 4 0 0 76 14 391
2018 Does not provide services to public 42 34 13 7 3 0 0 77 11 820
2017 Provides services to public 39 42 9 6 4 0 0 81 10 439
2017 Does not provide services to public 42 35 11 7 4 0 0 77 11 834
2014 Provides services to public 27 41 15 12 5 0 0 68 17 458
2014 Does not provide services to public 32 38 15 9 5 0 1 71 14 903

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 41 12 5 3 0 0 79 8 392
2018 Does not provide services to public 35 39 14 7 4 1 0 75 11 822
2017 Provides services to public 35 48 8 6 3 0 0 83 9 439
2017 Does not provide services to public 36 41 11 7 3 1 1 78 11 833
2014 Provides services to public 30 46 15 7 2 0 0 76 9 458
2014 Does not provide services to public 35 38 16 8 2 0 1 73 10 903
2011 Provides services to public 37 39 9 10 3 0 0 77 14 501
2011 Does not provide services to public 35 43 12 7 2 1 1 79 9 887

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 38 9 4 2 0 0 86 5 394
2018 Does not provide services to public 43 42 8 5 3 0 0 84 7 822
2017 Provides services to public 46 39 10 4 2 0 0 85 6 438
2017 Does not provide services to public 44 37 10 6 3 0 0 81 9 834
2014 Provides services to public 37 43 11 6 2 0 0 81 8 457
2014 Does not provide services to public 39 41 13 5 2 0 0 80 7 904
2011 Provides services to public 39 45 8 5 3 0 0 83 9 502
2011 Does not provide services to public 40 42 10 5 3 0 0 82 9 887
2008 Provides services to public 42 41 8 6 2 0 0 83 9 551
2008 Does not provide services to public 45 38 7 6 3 0 0 83 9 923

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 28 21 7 4 0 0 67 11 395
2018 Does not provide services to public 43 30 14 8 4 0 0 73 13 826
2017 Provides services to public 38 36 16 5 5 0 0 74 9 443
2017 Does not provide services to public 39 38 12 6 4 0 1 77 11 835
2014 Provides services to public 37 37 14 7 4 0 1 75 11 458
2014 Does not provide services to public 36 39 15 7 3 0 0 76 9 905
2011 Provides services to public 31 38 17 9 5 0 0 69 14 501
2011 Does not provide services to public 33 37 18 8 4 0 1 70 11 890
2008 Provides services to public 25 37 20 10 7 0 0 63 17 550
2008 Does not provide services to public 26 39 19 10 6 0 0 66 16 923

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 24 38 21 7 1 1 29 32 391
2018 Does not provide services to public 8 26 39 19 5 1 1 25 35 823
2017 Provides services to public 9 24 37 19 8 2 1 28 35 441
2017 Does not provide services to public 8 23 38 18 8 1 3 27 33 830
2014 Provides services to public 7 26 42 15 8 0 2 24 33 456
2014 Does not provide services to public 8 30 38 14 7 0 2 22 39 902
2011 Provides services to public 14 32 35 12 4 1 2 17 47 501
2011 Does not provide services to public 12 31 36 14 5 1 2 19 44 888
2008 Provides services to public 11 31 36 17 4 1 1 21 42 551
2008 Does not provide services to public 9 33 37 14 5 1 1 19 43 925

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 15 33 30 14 2 2 46 19 389
2018 Does not provide services to public 5 15 32 29 14 3 1 46 20 820
2017 Provides services to public 5 13 29 27 17 6 2 48 20 441
2017 Does not provide services to public 5 12 26 28 19 5 5 53 19 830
2014 Provides services to public 6 19 31 26 11 3 2 40 27 456
2014 Does not provide services to public 6 16 31 28 12 3 4 43 23 902
2011 Provides services to public 11 25 36 15 8 2 3 25 37 500
2011 Does not provide services to public 11 23 33 17 9 3 3 28 36 885
2008 Provides services to public 12 20 31 21 12 2 1 35 33 553
2008 Does not provide services to public 5 16 33 26 12 4 3 41 23 921

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 33 30 12 6 1 0 18 51 390
2018 Does not provide services to public 15 26 32 16 6 3 2 24 42 819
2017 Provides services to public 17 28 32 13 6 2 2 20 47 442
2017 Does not provide services to public 16 26 33 13 7 2 3 21 44 831
2014 Provides services to public 31 28 26 7 5 1 1 13 61 456
2014 Does not provide services to public 23 29 29 9 6 1 3 15 54 903
2011 Provides services to public 28 32 26 8 4 1 3 11 62 502
2011 Does not provide services to public 22 31 28 9 5 2 3 15 56 888
2008 Provides services to public 23 31 29 10 4 2 1 15 56 552
2008 Does not provide services to public 16 30 33 12 5 1 3 18 47 924

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 21 34 25 10 1 0 35 30 390
2018 Does not provide services to public 8 22 37 21 9 1 1 32 31 817
2017 Provides services to public 8 18 40 20 11 1 2 32 27 440
2017 Does not provide services to public 11 21 33 21 11 1 3 33 33 829
2014 Provides services to public 8 23 33 26 8 1 1 34 32 456
2014 Does not provide services to public 8 23 40 18 8 1 3 27 32 902
2011 Provides services to public 15 23 36 16 7 0 3 25 38 500
2011 Does not provide services to public 13 24 36 18 6 1 3 25 38 886
2008 Provides services to public 10 26 36 19 8 1 0 27 36 553
2008 Does not provide services to public 8 27 37 19 5 1 2 25 37 925

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 26 29 16 8 2 1 25 45 389
2018 Does not provide services to public 13 25 28 19 11 2 2 31 40 819
2017 Provides services to public 18 28 27 14 9 1 3 24 48 439
2017 Does not provide services to public 15 24 27 16 9 3 5 28 42 831
2014 Provides services to public 21 31 25 14 7 1 2 21 53 457
2014 Does not provide services to public 18 31 29 11 7 1 3 19 51 901
2011 Provides services to public 21 29 32 11 5 1 3 16 51 502
2011 Does not provide services to public 18 28 28 14 6 1 4 21 49 887
2008 Provides services to public 12 20 35 20 9 1 2 30 34 551
2008 Does not provide services to public 8 23 32 22 9 1 5 33 33 925

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 22 31 23 13 2 2 37 30 390
2018 Does not provide services to public 9 22 27 26 12 3 2 40 32 820
2017 Provides services to public 8 19 30 24 13 3 4 39 29 440
2017 Does not provide services to public 8 20 24 22 16 4 5 42 31 828
2014 Provides services to public 10 21 29 22 12 3 3 36 32 456
2014 Does not provide services to public 7 19 30 25 12 2 5 40 28 903
2011 Provides services to public 13 21 35 20 6 1 3 28 36 501
2011 Does not provide services to public 11 25 29 19 8 3 5 29 39 888
2008 Provides services to public 17 29 29 15 6 3 2 22 48 551
2008 Does not provide services to public 11 23 32 17 8 3 5 27 38 924

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 26 38 12 4 3 1 17 44 390
2018 Does not provide services to public 12 23 35 17 9 3 1 27 36 825
2017 Provides services to public 17 26 33 11 7 4 2 19 46 441
2017 Does not provide services to public 13 24 30 17 10 3 3 28 40 830
2014 Provides services to public 22 28 31 12 5 1 2 18 51 457
2014 Does not provide services to public 13 26 36 14 7 2 3 21 41 902
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 40 11 8 5 5 3 74 14 394
2018 Does not provide services to public 27 35 13 8 5 7 4 69 16 823
2017 Provides services to public 29 35 14 6 7 6 4 71 14 442
2017 Does not provide services to public 32 29 12 8 6 6 6 70 16 830
2014 Provides services to public 30 34 13 10 5 4 3 70 17 458
2014 Does not provide services to public 32 31 14 8 5 5 5 70 15 904

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 30 7 6 4 0 0 83 10 394
2018 Does not provide services to public 51 34 5 6 4 0 0 85 10 824
2017 Provides services to public 52 31 8 4 5 0 0 83 9 443
2017 Does not provide services to public 53 28 7 7 4 1 0 82 11 830
2014 Provides services to public 46 33 10 7 3 1 0 80 10 458
2014 Does not provide services to public 51 30 10 5 3 1 0 82 9 902

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 25 20 13 6 16 3 51 24 394
2018 Does not provide services to public 17 27 17 12 6 17 5 56 22 822
2017 Provides services to public 12 29 14 13 7 21 3 54 27 441
2017 Does not provide services to public 15 24 16 12 7 20 5 52 26 833
2014 Provides services to public 12 27 22 13 11 12 3 47 27 457
2014 Does not provide services to public 13 23 21 14 7 17 6 46 28 903

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 31 6 3 2 0 0 89 5 394
2018 Does not provide services to public 56 33 6 4 1 0 0 90 5 820
2017 Provides services to public 53 34 5 5 2 0 0 87 8 441
2017 Does not provide services to public 50 36 7 4 2 0 0 86 6 831
2014 Provides services to public 46 38 10 5 2 0 0 84 6 458
2014 Does not provide services to public 50 38 7 4 2 0 0 87 6 905

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 40 8 3 1 0 0 88 4 394
2018 Does not provide services to public 48 39 6 4 1 1 0 88 6 821
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 36 9 7 3 0 1 81 10 395
2018 Does not provide services to public 44 33 11 6 5 0 1 78 11 820
2017 Provides services to public 41 40 8 7 3 1 0 82 10 443
2017 Does not provide services to public 45 35 10 7 2 1 0 80 10 833
2014 Provides services to public 42 36 12 7 2 1 0 80 9 457
2014 Does not provide services to public 40 37 12 6 3 0 1 79 10 905
2011 Provides services to public 38 37 12 9 3 1 0 76 12 501
2011 Does not provide services to public 40 35 11 7 4 1 1 77 12 887
2008 Provides services to public 38 32 12 9 7 1 1 71 16 551
2008 Does not provide services to public 36 35 13 9 5 0 0 72 15 926

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 32 8 4 2 2 1 86 6 394
2018 Does not provide services to public 53 29 8 4 3 3 1 84 7 819
2017 Provides services to public 49 36 7 4 3 1 0 86 7 442
2017 Does not provide services to public 53 29 10 4 2 2 0 84 6 832
2014 Provides services to public 48 31 12 3 2 3 0 82 6 458
2014 Does not provide services to public 47 33 13 3 2 2 1 82 5 905
2011 Provides services to public 44 33 12 6 2 3 0 79 8 502
2011 Does not provide services to public 47 31 11 5 3 3 0 80 9 889
2008 Provides services to public 44 32 11 6 5 2 1 77 11 551
2008 Does not provide services to public 45 32 10 6 4 2 0 79 11 925

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 38 8 7 2 1 1 83 9 391
2018 Does not provide services to public 50 33 8 5 4 0 0 83 9 818
2017 Provides services to public 45 40 7 3 4 1 0 85 8 443
2017 Does not provide services to public 49 35 8 6 2 0 0 85 8 834
2014 Provides services to public 45 36 10 5 2 1 0 82 8 457
2014 Does not provide services to public 47 33 12 5 2 0 1 81 7 905
2011 Provides services to public 40 38 11 8 2 1 0 78 10 501
2011 Does not provide services to public 44 35 11 6 4 1 0 79 10 888
2008 Provides services to public 42 32 12 8 5 1 1 75 13 551
2008 Does not provide services to public 43 33 11 8 4 1 0 77 12 926

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 25 7 3 2 0 0 88 5 394
2018 Does not provide services to public 62 24 6 3 3 1 0 88 6 820
2017 Provides services to public 60 23 9 3 3 1 0 84 6 442
2017 Does not provide services to public 60 24 8 3 4 1 0 86 6 834

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 28 9 6 3 0 0 82 9 395
2018 Does not provide services to public 52 28 9 6 4 0 0 81 10 821
2017 Provides services to public 55 27 9 4 4 0 0 82 8 443
2017 Does not provide services to public 57 26 8 6 3 0 0 83 9 834
2014 Provides services to public 47 35 9 5 3 1 0 83 8 458
2014 Does not provide services to public 50 31 10 5 3 1 0 82 8 904
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 31 20 9 2 2 5 67 11 112
2018 Does not provide services to public 29 36 13 5 2 6 10 77 7 254
2017 Provides services to public 29 32 15 8 5 4 8 68 15 105
2017 Does not provide services to public 27 40 13 4 4 3 8 76 10 277
2014 Provides services to public 20 42 21 7 2 1 8 68 9 117
2014 Does not provide services to public 26 36 15 10 2 4 8 70 13 299

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 34 12 6 4 6 0 77 10 394
2018 Does not provide services to public 34 39 13 5 2 7 0 78 8 823
2017 Provides services to public 30 38 13 6 5 8 0 74 12 441
2017 Does not provide services to public 31 39 15 5 4 7 0 75 10 834
2014 Provides services to public 29 33 18 9 4 6 1 67 13 458
2014 Does not provide services to public 24 40 18 7 2 8 0 70 10 904
2011 Provides services to public 25 34 18 11 6 6 0 63 18 502
2011 Does not provide services to public 24 32 21 8 4 10 0 62 14 888

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 38 17 6 4 2 0 72 11 393
2018 Does not provide services to public 30 42 16 7 3 2 0 74 10 824
2017 Provides services to public 27 37 17 9 6 4 0 66 16 442
2017 Does not provide services to public 27 40 17 8 5 3 0 69 13 834
2014 Provides services to public 25 34 23 10 5 3 0 61 15 458
2014 Does not provide services to public 22 40 20 10 4 4 0 64 15 904
2011 Provides services to public 17 34 24 13 9 2 0 53 23 502
2011 Does not provide services to public 18 33 23 14 7 3 0 53 22 887
2008 Provides services to public 25 34 21 10 7 3 0 61 18 551
2008 Does not provide services to public 26 41 16 8 6 3 0 69 14 924

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 37 20 9 4 5 1 64 14 393
2018 Does not provide services to public 20 41 20 9 3 7 0 66 13 821
2017 Provides services to public 18 37 20 11 6 8 0 60 18 442
2017 Does not provide services to public 18 39 21 11 4 7 0 61 16 833
2014 Provides services to public 16 35 24 12 7 6 0 54 21 458
2014 Does not provide services to public 15 36 24 12 4 7 0 56 18 905
2011 Provides services to public 10 33 27 19 5 6 0 46 25 501
2011 Does not provide services to public 11 35 25 16 6 7 0 49 24 889
2008 Provides services to public 12 39 24 14 5 5 0 54 21 548
2008 Does not provide services to public 15 38 23 13 4 7 0 57 18 925

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 40 16 13 6 3 0 64 19 395
2018 Does not provide services to public 20 42 16 14 5 3 0 64 19 823
2017 Provides services to public 20 44 15 11 6 3 0 66 18 443
2017 Does not provide services to public 22 40 18 12 6 3 0 64 18 832
2014 Provides services to public 19 37 21 13 7 3 0 58 21 456
2014 Does not provide services to public 20 41 18 13 5 4 0 63 19 904
2011 Provides services to public 16 40 17 17 8 2 0 57 25 501
2011 Does not provide services to public 15 38 19 18 7 3 0 55 25 889
2008 Provides services to public 18 38 20 15 7 1 0 57 22 551
2008 Does not provide services to public 18 40 17 16 7 2 0 60 23 924
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 50 12 6 1 1 0 81 7 395
2018 Does not provide services to public 30 49 12 6 1 1 0 80 8 823
2017 Provides services to public 34 43 14 7 1 1 0 78 8 442
2017 Does not provide services to public 29 46 12 8 3 2 0 77 11 832
2014 Provides services to public 31 44 15 6 1 2 0 77 7 458
2014 Does not provide services to public 29 45 16 7 2 2 0 74 9 905
2011 Provides services to public 24 45 16 12 3 1 0 69 15 500
2011 Does not provide services to public 21 44 19 10 4 2 0 66 15 888

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 39 6 7 2 2 1 84 9 395
2018 Does not provide services to public 47 36 7 4 3 2 1 85 7 822
2017 Provides services to public 42 39 8 6 2 3 0 83 8 442
2017 Does not provide services to public 46 35 8 5 2 2 1 84 8 833
2014 Provides services to public 45 39 7 4 2 2 1 86 6 458
2014 Does not provide services to public 46 38 6 4 3 2 1 87 7 905
2011 Provides services to public 45 35 9 6 3 2 1 82 9 499
2011 Does not provide services to public 47 34 8 4 3 3 1 84 7 889
2008 Provides services to public 41 37 8 7 3 2 1 81 11 552
2008 Does not provide services to public 48 33 8 5 3 2 1 84 7 924

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 37 13 3 1 1 0 82 5 388
2018 Does not provide services to public 44 41 10 3 1 1 0 86 4 819

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 26 20 12 9 10 3 53 24 394
2018 Does not provide services to public 20 25 19 12 8 12 2 53 24 822
2017 Provides services to public 14 21 22 12 12 14 4 44 29 442
2017 Does not provide services to public 18 21 18 13 10 14 5 49 28 831
2014 Provides services to public 16 24 19 11 10 14 5 50 27 458
2014 Does not provide services to public 15 21 21 15 11 13 4 43 31 904
2011 Provides services to public 15 21 20 17 10 14 3 43 33 502
2011 Does not provide services to public 13 20 20 12 11 17 7 44 29 888

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 36 19 12 6 1 0 63 18 394
2018 Does not provide services to public 22 42 17 11 4 3 0 66 16 823
2017 Provides services to public 25 40 15 11 5 4 0 67 17 441
2017 Does not provide services to public 31 38 13 8 4 5 1 73 13 833
2014 Provides services to public 25 35 19 13 6 2 0 61 20 457
2014 Does not provide services to public 23 41 18 10 5 2 1 66 15 904
2011 Provides services to public 20 41 19 12 6 1 1 62 18 500
2011 Does not provide services to public 24 35 18 13 7 3 1 61 20 886
2008 Provides services to public 23 41 17 12 5 2 0 65 17 553
2008 Does not provide services to public 29 39 16 9 4 3 0 70 13 921

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 26 17 16 12 3 1 52 30 395
2018 Does not provide services to public 22 32 17 16 9 2 2 56 26 823
2017 Provides services to public 17 28 14 19 13 4 4 50 35 443
2017 Does not provide services to public 21 30 16 16 9 4 3 56 27 831
2014 Provides services to public 17 26 19 20 14 3 2 45 36 458
2014 Does not provide services to public 14 28 17 20 13 4 3 45 36 905
2011 Provides services to public 14 29 18 17 17 1 3 45 36 500
2011 Does not provide services to public 15 28 20 18 14 3 2 45 34 887
2008 Provides services to public 16 35 12 18 13 3 2 54 33 551
2008 Does not provide services to public 21 35 13 15 11 2 2 59 27 925

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 40 20 5 5 4 0 69 10 394
2018 Does not provide services to public 27 42 18 7 2 3 0 72 9 823
2017 Provides services to public 22 43 20 6 3 5 0 69 10 442
2017 Does not provide services to public 26 41 19 7 3 4 0 70 10 828

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 36 8 6 1 2 0 84 7 391
2018 Does not provide services to public 45 39 8 3 1 3 0 87 4 819
2017 Provides services to public 40 39 12 3 2 4 0 82 6 441
2017 Does not provide services to public 44 36 10 3 2 6 0 84 5 832
2014 Provides services to public 42 38 12 3 1 4 0 83 4 458
2014 Does not provide services to public 42 37 13 2 1 5 0 84 3 903

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 39 9 4 1 1 0 86 5 392
2018 Does not provide services to public 46 39 7 4 2 2 0 87 6 820
2017 Provides services to public 40 45 8 4 1 1 0 86 6 441
2017 Does not provide services to public 45 41 8 3 1 1 0 87 5 833
2014 Provides services to public 42 37 14 3 1 2 0 82 5 458
2014 Does not provide services to public 42 41 10 3 2 2 0 85 5 905
2011 Provides services to public 34 40 14 6 3 2 0 76 9 500
2011 Does not provide services to public 34 43 11 4 3 4 0 80 8 890

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 30 8 2 1 0 0 88 3 392
2018 Does not provide services to public 56 35 6 2 1 0 0 91 3 820
2017 Provides services to public 50 40 6 2 2 0 0 90 4 443
2017 Does not provide services to public 53 36 6 3 1 0 0 90 4 834
2014 Provides services to public 47 40 9 2 1 0 0 88 3 457
2014 Does not provide services to public 49 40 8 2 1 0 0 89 3 902
2011 Provides services to public 40 40 13 5 2 0 0 80 7 501
2011 Does not provide services to public 41 43 10 3 2 1 0 85 5 887
2008 Provides services to public 41 39 11 6 2 1 0 81 8 551
2008 Does not provide services to public 43 43 8 4 2 0 0 86 6 924

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 30 9 3 2 1 0 86 5 390
2018 Does not provide services to public 56 31 9 3 2 0 0 87 4 820
2017 Provides services to public 49 33 12 3 2 1 0 83 5 441
2017 Does not provide services to public 52 32 9 3 3 1 0 84 6 828
2014 Provides services to public 38 39 16 4 3 0 0 78 6 458
2014 Does not provide services to public 40 41 13 5 1 1 0 82 5 905
2011 Provides services to public 31 38 17 9 4 1 0 70 13 500
2011 Does not provide services to public 31 39 18 7 3 1 0 71 11 887

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 36 9 5 1 0 0 85 7 392
2018 Does not provide services to public 51 35 8 3 2 0 0 87 5 820
2017 Provides services to public 45 37 11 4 2 0 0 83 6 443
2017 Does not provide services to public 48 36 9 5 2 0 0 85 7 833
2014 Provides services to public 35 43 15 3 3 0 0 79 6 458
2014 Does not provide services to public 40 42 11 5 1 1 0 83 6 903
2011 Provides services to public 27 44 15 10 3 0 0 71 13 501
2011 Does not provide services to public 29 43 17 7 3 0 0 73 10 889
2008 Provides services to public 38 38 14 7 3 0 0 76 10 552
2008 Does not provide services to public 43 39 9 6 2 1 0 82 8 925

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 26 11 6 3 2 0 80 9 392
2018 Does not provide services to public 49 25 15 7 4 1 0 75 10 822
2017 Provides services to public 43 25 13 8 5 5 0 72 15 441
2017 Does not provide services to public 43 27 15 6 4 5 0 74 11 828
2014 Provides services to public 36 30 20 6 4 4 1 69 10 458
2014 Does not provide services to public 40 28 15 9 4 4 1 71 13 904
2011 Provides services to public 35 28 16 9 7 4 2 67 17 501
2011 Does not provide services to public 33 29 17 11 6 4 1 65 18 887
2008 Provides services to public 37 26 15 10 5 6 1 67 16 551
2008 Does not provide services to public 38 27 15 9 5 4 1 69 15 924
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 31 39 30 393
2018 Does not provide services to public 35 37 28 826
2017 Provides services to public 31 38 32 443
2017 Does not provide services to public 35 35 30 833
2014 Provides services to public 32 35 33 456
2014 Does not provide services to public 34 33 33 905
2011 Provides services to public 33 33 33 500
2011 Does not provide services to public 42 32 26 888

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 14 40 27 2 7 10 122
2018 Does not provide services to public 14 35 28 5 11 7 285
2017 Provides services to public 9 32 27 8 13 11 136
2017 Does not provide services to public 11 28 32 4 16 9 291
2014 Provides services to public 17 34 29 9 9999 10 147
2014 Does not provide services to public 11 35 37 5 9999 13 312
2011 Provides services to public 22 32 32 6 9999 9 167
2011 Does not provide services to public 15 31 42 5 9999 8 368
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 9 91 394
2018 Does not provide services to public 10 90 825

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 36
2018 Does not provide services to public 50 85

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 36
2018 Does not provide services to public 70 85

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 36
2018 Does not provide services to public 0 85

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 36
2018 Does not provide services to public 29 85

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 36
2018 Does not provide services to public 39 85

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 36
2018 Does not provide services to public 44 85

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 36
2018 Does not provide services to public 36 85

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 36
2018 Does not provide services to public 22 85

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 64 36
2018 Does not provide services to public 64 85

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 36
2018 Does not provide services to public 30 85

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 36
2018 Does not provide services to public 38 85

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 36
2018 Does not provide services to public 13 85

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 36
2018 Does not provide services to public 15 85

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 36
2018 Does not provide services to public 49 85

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 36
2018 Does not provide services to public 29 85

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 36
2018 Does not provide services to public 8 85

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 36
2018 Does not provide services to public 11 85

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 36
2018 Does not provide services to public 7 85

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 36
2018 Does not provide services to public 17 85

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 36
2018 Does not provide services to public 25 85

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 35
2018 Does not provide services to public 17 84

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 35
2018 Does not provide services to public 28 84

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 35
2018 Does not provide services to public 42 84

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 35
2018 Does not provide services to public 40 84

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 35
2018 Does not provide services to public 11 84

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 15 20 6 4 32 7 52 16 392
2018 Does not provide services to public 15 16 17 6 3 37 7 54 15 821
2017 Provides services to public 16 15 17 5 6 34 8 52 18 441
2017 Does not provide services to public 12 18 16 6 4 36 10 54 17 834
2014 Provides services to public 14 17 17 5 4 35 8 54 15 457
2014 Does not provide services to public 14 16 17 5 5 33 10 52 17 903

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 35 15 4 1 9 0 77 6 394
2018 Does not provide services to public 32 35 14 4 1 11 2 78 6 821
2017 Provides services to public 29 34 15 6 3 12 1 73 10 440
2017 Does not provide services to public 29 34 16 4 3 13 1 73 8 834
2014 Provides services to public 28 30 19 4 2 16 2 70 7 457
2014 Does not provide services to public 27 31 19 4 2 15 1 70 8 903
2011 Provides services to public 28 37 15 9 3 8 0 71 13 500
2011 Does not provide services to public 30 36 16 4 2 11 0 75 7 889
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 6 94 392
2018 Does not provide services to public 4 96 820

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 27
2018 Does not provide services to public 38 39

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 27
2018 Does not provide services to public 0 39

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 26
2018 Does not provide services to public 23 39

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 26
2018 Does not provide services to public 38 39

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 26
2018 Does not provide services to public 16 39

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 26
2018 Does not provide services to public 0 39

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 26
2018 Does not provide services to public 0 39

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 26
2018 Does not provide services to public 13 39

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 26
2018 Does not provide services to public 0 39

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 27
2018 Does not provide services to public 35 39

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 27
2018 Does not provide services to public 42 39

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 27
2018 Does not provide services to public 0 37

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 27
2018 Does not provide services to public 15 37

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 27
2018 Does not provide services to public 38 37

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 27
2018 Does not provide services to public 63 37

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 64 27
2018 Does not provide services to public 75 37

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 16 17 5 2 34 7 59 11 392
2018 Does not provide services to public 15 16 16 3 2 41 7 61 9 818
2017 Provides services to public 16 18 18 2 2 38 6 61 7 442
2017 Does not provide services to public 14 17 16 2 2 40 10 61 8 834
2014 Provides services to public 14 17 21 2 1 37 8 57 5 458
2014 Does not provide services to public 14 12 19 2 1 43 9 55 6 904

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 33 15 5 1 9 1 78 6 393
2018 Does not provide services to public 33 33 15 2 1 14 2 79 4 820
2017 Provides services to public 31 37 12 3 2 14 2 80 5 441
2017 Does not provide services to public 32 35 14 1 2 15 1 79 4 833
2014 Provides services to public 29 31 17 2 0 18 2 75 3 458
2014 Does not provide services to public 28 33 15 2 1 19 2 77 4 904
2011 Provides services to public 34 36 13 4 2 11 1 79 7 502
2011 Does not provide services to public 34 38 12 2 1 13 0 83 4 889
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 26 25 14 15 0 2 45 29 394
2018 Does not provide services to public 21 25 24 15 14 0 2 46 29 824
2017 Provides services to public 18 20 22 16 22 1 2 39 39 441
2017 Does not provide services to public 22 20 21 16 19 0 2 42 36 833

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 24 30 19 11 1 0 40 30 393
2018 Does not provide services to public 16 26 32 17 9 0 0 42 26 822
2017 Provides services to public 15 27 26 19 13 0 1 42 32 442
2017 Does not provide services to public 16 27 30 14 12 0 1 44 26 835

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 32 24 18 6 0 1 51 24 393
2018 Does not provide services to public 18 31 26 15 9 0 1 50 24 823
2017 Provides services to public 20 29 25 15 8 0 2 51 24 440
2017 Does not provide services to public 21 26 24 16 11 0 1 48 28 833

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 26 24 18 12 1 1 45 30 393
2018 Does not provide services to public 20 27 24 16 11 1 1 47 28 822
2017 Provides services to public 18 22 25 19 14 1 2 41 34 442
2017 Does not provide services to public 20 25 25 16 12 1 2 46 28 835

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 28 13 9 4 1 5 72 14 390
2018 Does not provide services to public 44 26 14 7 5 0 4 72 12 819
2017 Provides services to public 37 25 15 6 5 0 11 70 13 441
2017 Does not provide services to public 41 24 16 7 5 1 7 70 13 834

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 30 21 11 9 0 2 59 20 391
2018 Does not provide services to public 30 27 23 10 10 0 0 57 20 822
2017 Provides services to public 31 28 19 13 8 0 1 59 22 440
2017 Does not provide services to public 27 29 24 11 8 0 1 57 19 834

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 35 21 13 3 1 0 62 17 395
2018 Does not provide services to public 27 34 23 9 4 1 1 63 14 821
2017 Provides services to public 28 33 22 9 6 1 2 62 15 441
2017 Does not provide services to public 30 31 20 12 4 1 2 62 17 832

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 37 25 12 4 1 1 58 16 394
2018 Does not provide services to public 21 34 28 10 5 0 1 56 15 822
2017 Provides services to public 24 33 22 11 7 1 1 59 19 439
2017 Does not provide services to public 23 31 23 14 7 0 1 56 21 832

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 32 19 15 4 1 1 62 18 394
2018 Does not provide services to public 24 33 24 11 6 0 1 58 17 820
2017 Provides services to public 27 30 23 12 5 0 2 59 17 440
2017 Does not provide services to public 27 29 21 14 7 0 2 57 21 834

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 23 11 5 0 1 61 16 393
2018 Does not provide services to public 30 32 22 10 4 0 2 64 14 814
2017 Provides services to public 28 32 22 10 6 1 1 62 16 439
2017 Does not provide services to public 33 31 20 8 6 0 2 66 14 832

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 30 9 5 2 0 1 83 7 393
2018 Does not provide services to public 53 25 13 3 2 0 3 81 6 820
2017 Provides services to public 54 24 12 5 3 0 2 80 8 442
2017 Does not provide services to public 59 24 11 3 1 0 2 85 4 833

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 73 13 5 2 1 1 6 92 3 395
2018 Does not provide services to public 72 14 5 1 1 0 6 92 2 819

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 74 11 5 3 2 1 4 90 5 392
2018 Does not provide services to public 74 10 5 2 3 1 4 89 6 820
2017 Provides services to public 74 10 5 2 3 1 4 89 5 440
2017 Does not provide services to public 76 10 4 3 2 0 4 90 5 834

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 24 7 4 1 0 2 88 5 391
2018 Does not provide services to public 58 25 10 3 2 0 1 85 5 823
2017 Provides services to public 58 27 8 3 2 0 3 87 5 442
2017 Does not provide services to public 59 24 10 3 2 0 3 85 4 834

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 19 8 8 3 0 2 80 12 393
2018 Does not provide services to public 60 17 11 6 4 0 1 79 11 820
2017 Provides services to public 57 19 9 6 5 1 3 79 11 442
2017 Does not provide services to public 62 18 9 4 4 0 3 83 8 829

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 14 5 2 0 0 24 89 3 392
2018 Does not provide services to public 53 13 6 2 1 0 25 89 3 817
2017 Provides services to public 53 13 3 2 1 1 27 91 4 442
2017 Does not provide services to public 57 13 4 2 1 0 23 91 4 830

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 24 8 1 1 0 4 90 2 391
2018 Does not provide services to public 74 13 4 1 1 0 6 93 2 820
2017 Provides services to public 62 24 7 1 1 1 5 91 2 440
2017 Does not provide services to public 72 14 5 1 0 0 8 93 1 828

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 13 6 3 4 1 4 86 8 392
2018 Does not provide services to public 72 13 5 3 4 0 4 88 7 825
2017 Provides services to public 62 17 7 5 5 0 5 83 10 443
2017 Does not provide services to public 67 12 6 5 4 0 5 84 9 834

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 24 17 8 3 0 4 71 12 391
2018 Does not provide services to public 44 29 17 5 3 0 2 75 8 820
2017 Provides services to public 51 25 14 5 2 0 2 78 8 441
2017 Does not provide services to public 49 27 15 4 2 0 3 79 6 829

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 35 34 14 3 0 0 48 18 395
2018 Does not provide services to public 13 33 38 13 4 0 0 46 16 825
2017 Provides services to public 8 34 39 12 6 0 1 43 18 442
2017 Does not provide services to public 11 32 39 13 5 0 0 42 18 834

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 19 40 24 12 0 0 36 24 389
2018 Does not provide services to public 8 18 39 24 11 0 0 35 26 816
2017 Provides services to public 8 18 39 23 12 0 1 35 26 443
2017 Does not provide services to public 7 19 40 23 11 0 0 34 26 832

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 40 8 4 1 2 0 87 5 392
2018 Does not provide services to public 47 42 7 3 1 1 0 90 3 818
2017 Provides services to public 33 48 10 4 2 3 0 83 6 442
2017 Does not provide services to public 42 42 8 3 2 2 0 87 5 830

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 38 16 8 2 1 0 74 10 393
2018 Does not provide services to public 35 41 11 8 3 1 0 77 11 825
2017 Provides services to public 23 48 13 10 5 1 0 72 15 442
2017 Does not provide services to public 24 47 14 9 4 2 0 73 13 834
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 26 21 12 10 2 1 29 71 394
2018 Does not provide services to public 28 28 21 12 9 2 0 29 71 825
2017 Provides services to public 23 23 21 11 17 4 1 24 76 443
2017 Does not provide services to public 32 22 20 11 11 3 1 34 66 834

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 274
2018 Does not provide services to public 19 577
2017 Provides services to public 25 320
2017 Does not provide services to public 22 522

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 274
2018 Does not provide services to public 39 577
2017 Provides services to public 39 320
2017 Does not provide services to public 40 522

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 275
2018 Does not provide services to public 24 577
2017 Provides services to public 19 320
2017 Does not provide services to public 22 522

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 274
2018 Does not provide services to public 36 577
2017 Provides services to public 46 320
2017 Does not provide services to public 42 522

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 274
2018 Does not provide services to public 9 577
2017 Provides services to public 8 320
2017 Does not provide services to public 10 522

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 275
2018 Does not provide services to public 31 577

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 274
2018 Does not provide services to public 36 577
2017 Provides services to public 39 320
2017 Does not provide services to public 40 522

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 4 43 20 11 6 16 260
2018 Does not provide services to public 4 44 21 11 5 15 547
2017 Provides services to public 6 45 20 9 6 14 308
2017 Does not provide services to public 5 49 20 10 7 9 512

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 26 74 273
2018 Does not provide services to public 35 65 573

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 32 19 14 11 0 7 52 27 271
2018 Does not provide services to public 23 27 19 12 8 1 11 57 22 577
2017 Provides services to public 15 27 13 17 16 1 12 48 37 321
2017 Does not provide services to public 21 24 16 17 10 3 10 51 31 527

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 11 17 26 36 1 7 15 67 272
2018 Does not provide services to public 6 11 13 25 37 1 6 18 67 577
2017 Provides services to public 4 6 9 23 48 2 7 11 79 320
2017 Does not provide services to public 4 7 12 17 50 3 8 12 75 528

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 13 17 10 10 1 9 59 23 394
2018 Does not provide services to public 32 18 17 12 12 1 8 55 26 819
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