2018 Public Service Employee Survey Results for Canadian Heritage by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	55	3	8	3	0	0	86	12	32
2018	Communications or public affairs	35	42	13	9	1	0	0	77	10	96
2018	Science and technology	20	58	12	10	0	0	0	78	10	20
2018	Administration and operations	36	44	13	6	1	0	0	80	7	259
2018	Human resources	48	40	4	5	0	0	3	90	5	73
2018	Financial management	41	37	12	6	4	0	0	78	10	63
2018	Information management	56	38	7	0	0	0	0	93	0	14
2018	Information technology	38	28	18	13	0	3	0	68	14	38
2018	Internal audit	74	15	12	0	0	0	0	88	0	12
2018	Evaluation	46	40	10	0	4	0	0	86	4	21
2018	Data sciences	31	46	14	9	0	0	0	77	9	22
2018	Policy	19	52	13	13	2	0	1	72	16	192
2018	Project management	24	50	10	11	5	0	0	74	16	121
2018	Other services to the public	19	58	7	13	3	0	0	78	15	67
2018	None of the above	29	49	9	10	3	0	0	78	13	130
2017	Client contact centre	36	41	10	11	3	0	0	77	14	57
2017	Communications or public affairs	35	41	14	6	1	0	2	78	8	91
2017	Security	39	40	7	7	7	0	0	79	14	14
2017	Science and technology	25	57	11	4	0	0	4	85	4	24
2017	Administration and operations	30	46	11	10	1	1	1	77	11	274
2017	Human resources	54	30	13	3	0	0	0	84	3	68
2017	Financial management	41	39	7	9	4	0	0	80	13	59
2017	Procurement	49	20	20	11	0	0	0	69	11	10
2017	Information management	52	32	7	10	0	0	0	83	10	24
2017	Information technology	38	42	9	7	2	2	0	82	9	56
2017	Internal audit	58	30	0	6	6	0	0	88	12	15
2017	Evaluation	24	60	8	8	0	0	0	84	8	11
2017	Data sciences	0	63	8	29	0	0	0	63	29	10
2017	Policy	33	40	12	10	4	1	1	74	14	160
2017	Project management	27	52	7	10	3	0	1	80	13	139
2017	Other services to the public	42	44	11	3	0	0	0	86	3	60
2017	None of the above	30	44	10	12	2	0	2	76	14	159
2014	Client contact centre	35	36	8	18	3	0	0	71	21	63
2014	Communications or public affairs	40	35	10	10	1	1	4	78	11	110
2014	Access to information and privacy	16	42	34	0	8	0	0	58	8	12
2014	Security	29	40	10	0	10	0	10	77	11	10
2014	Science and technology	26	46	20	4	4	0	0	72	8	25
2014	Administration and operations	33	44	13	7	2	0	0	78	9	358
2014	Human resources	50	34	12	0	4	0	0	84	4	73
2014	Financial management	37	36	15	6	4	0	1	74	10	77
2014	Information management	39	34	6	18	0	0	3	75	18	31
2014	Information technology	16	30	18	25	9	0	2	47	34	70
2014	Internal audit	50	21	21	7	0	0	0	71	7	14
2014	Evaluation	21	53	11	5	5	0	5	78	10	17
2014	Other services to the public	31	44	10	12	3	0	0	75	15	117
2014	None of the above	25	44	14	11	5	0	0	69	16	326

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	36	11	5	3	0	81	8	32
2018	Communications or public affairs	53	37	3	6	1	0	90	7	97
2018	Science and technology	58	32	10	0	0	0	90	0	20
2018	Administration and operations	40	43	5	8	3	0	84	11	258
2018	Human resources	46	40	6	5	1	1	87	6	73
2018	Financial management	39	46	12	0	3	0	85	3	62
2018	Information management	38	50	0	12	0	0	88	12	14
2018	Information technology	38	46	4	7	5	0	83	12	38
2018	Internal audit	15	70	15	0	0	0	85	0	12
2018	Evaluation	47	31	13	9	0	0	78	9	21
2018	Data sciences	59	27	0	14	0	0	86	14	22
2018	Policy	42	44	7	6	1	0	86	8	193
2018	Project management	53	36	10	2	0	0	89	2	119
2018	Other services to the public	57	34	2	6	1	0	90	7	67
2018	None of the above	50	34	7	4	4	1	85	8	129
2017	Client contact centre	37	42	17	2	3	0	79	4	56
2017	Communications or public affairs	55	37	4	3	1	0	91	4	91
2017	Security	36	28	14	16	7	0	64	22	14
2017	Science and technology	62	25	13	0	0	0	87	0	24
2017	Administration and operations	35	41	12	9	2	0	76	12	274
2017	Human resources	35	48	9	7	1	0	83	8	68
2017	Financial management	37	47	9	5	2	0	84	6	59
2017	Procurement	40	51	10	0	0	0	90	0	10
2017	Information management	39	29	16	4	7	6	72	11	24
2017	Information technology	46	28	17	7	2	0	75	9	56
2017	Internal audit	30	64	0	0	6	0	94	6	15
2017	Evaluation	50	25	25	0	0	0	75	0	11
2017	Data sciences	55	35	9	0	0	0	91	0	10
2017	Policy	42	41	9	4	3	0	83	8	160
2017	Project management	47	39	7	6	1	0	87	7	138
2017	Other services to the public	54	35	8	2	2	0	89	3	60
2017	None of the above	44	39	11	3	3	0	83	6	158
2014	Client contact centre	36	39	17	3	5	0	75	8	63
2014	Communications or public affairs	41	41	9	6	3	1	82	9	111
2014	Access to information and privacy	16	42	18	0	24	0	58	24	12
2014	Security	9	46	9	8	18	9	60	29	11
2014	Science and technology	56	40	4	0	0	0	96	0	25
2014	Administration and operations	33	37	18	8	4	0	70	12	358
2014	Human resources	42	35	15	6	3	0	77	8	73
2014	Financial management	40	42	8	5	5	0	81	10	77
2014	Information management	56	21	13	4	3	3	80	7	31
2014	Information technology	38	42	11	5	4	0	79	9	70
2014	Internal audit	36	43	7	7	7	0	79	14	14
2014	Evaluation	37	53	10	0	0	0	90	0	17
2014	Other services to the public	39	38	11	9	3	0	77	12	117
2014	None of the above	41	40	10	7	3	0	80	10	326

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	49	8	8	0	0	0	84	8	32
2018	Communications or public affairs	54	39	1	5	1	0	0	93	6	94
2018	Science and technology	62	33	0	5	0	0	0	95	5	20
2018	Administration and operations	40	44	8	6	3	0	0	83	9	258
2018	Human resources	62	22	10	3	1	0	1	85	4	73
2018	Financial management	49	35	8	5	3	0	0	84	8	59
2018	Information management	49	34	11	6	0	0	0	84	6	14
2018	Information technology	47	36	11	6	0	0	0	83	6	37
2018	Internal audit	24	68	8	0	0	0	0	92	0	11
2018	Evaluation	52	31	13	4	0	0	0	83	4	21
2018	Data sciences	59	32	0	9	0	0	0	91	9	22
2018	Policy	46	37	11	2	3	0	0	83	5	192
2018	Project management	53	34	8	3	1	0	0	88	4	122
2018	Other services to the public	57	36	1	2	4	0	0	93	6	66
2018	None of the above	55	31	3	4	7	0	0	86	11	128
2017	Client contact centre	45	38	13	2	3	0	0	83	4	56
2017	Communications or public affairs	60	35	3	2	0	0	0	95	2	91
2017	Security	50	7	22	7	14	0	0	57	21	14
2017	Science and technology	69	18	13	0	0	0	0	87	0	24
2017	Administration and operations	44	41	8	5	2	0	0	85	7	273
2017	Human resources	46	43	10	1	0	0	0	88	1	68
2017	Financial management	37	50	10	3	0	0	0	87	3	59
2017	Procurement	59	31	10	0	0	0	0	90	0	10
2017	Information management	38	25	23	7	7	0	0	63	14	24
2017	Information technology	52	32	5	8	3	0	0	83	12	56
2017	Internal audit	36	58	0	0	6	0	0	94	6	15
2017	Evaluation	50	33	8	8	0	0	0	83	8	11
2017	Data sciences	73	27	0	0	0	0	0	100	0	10
2017	Policy	48	36	7	4	5	0	0	84	9	158
2017	Project management	54	33	3	8	2	0	0	87	10	137
2017	Other services to the public	66	27	3	3	2	0	0	92	5	60
2017	None of the above	51	37	4	5	3	0	0	88	8	159
2014	Client contact centre	32	56	7	3	2	0	0	88	5	63
2014	Communications or public affairs	51	32	8	5	3	0	1	84	8	111
2014	Access to information and privacy	24	23	29	8	16	0	0	47	24	12
2014	Security	28	27	9	8	18	0	9	60	29	11
2014	Science and technology	61	35	4	0	0	0	0	96	0	25
2014	Administration and operations	38	38	11	9	3	0	0	76	12	358
2014	Human resources	49	35	10	4	3	0	0	84	6	73
2014	Financial management	50	33	8	5	4	0	0	83	9	77
2014	Information management	65	29	0	0	6	0	0	94	6	31
2014	Information technology	48	32	13	4	1	1	0	82	6	70
2014	Internal audit	36	57	7	0	0	0	0	93	0	14
2014	Evaluation	37	36	10	16	0	0	0	73	16	17
2014	Other services to the public	48	31	7	11	2	0	0	80	14	117
2014	None of the above	47	35	7	9	2	0	0	82	11	326

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	26	3	8	0	0	0	88	8	32
2018	Communications or public affairs	37	40	12	5	6	0	0	77	11	97
2018	Science and technology	58	33	5	5	0	0	0	90	5	20
2018	Administration and operations	48	36	6	7	2	1	0	85	9	257
2018	Human resources	73	21	4	3	0	0	0	93	3	73
2018	Financial management	42	41	6	10	2	0	0	83	12	62
2018	Information management	45	48	0	0	7	0	0	93	7	14
2018	Information technology	50	36	11	0	0	3	0	89	0	38
2018	Internal audit	51	30	0	19	0	0	0	81	19	12
2018	Evaluation	63	14	5	9	9	0	0	77	18	21
2018	Data sciences	58	29	5	8	0	0	0	87	8	22
2018	Policy	48	36	9	4	3	0	0	84	8	193
2018	Project management	53	27	8	8	3	0	0	80	11	122
2018	Other services to the public	54	31	7	1	7	0	0	85	8	67
2018	None of the above	48	33	8	6	3	0	3	83	9	130
2017	Client contact centre	49	33	13	5	0	0	0	82	5	56
2017	Communications or public affairs	48	34	7	9	1	0	0	83	10	91
2017	Security	50	22	0	14	7	0	7	78	22	14
2017	Science and technology	53	31	0	4	0	4	8	95	5	24
2017	Administration and operations	43	39	8	6	4	0	0	82	10	274
2017	Human resources	66	21	8	6	0	0	0	86	6	68
2017	Financial management	62	26	5	8	0	0	0	88	8	59
2017	Procurement	29	30	10	21	10	0	0	59	31	10
2017	Information management	50	33	8	4	0	0	6	88	4	24
2017	Information technology	52	37	5	4	0	0	2	91	4	56
2017	Internal audit	53	29	6	6	6	0	0	83	12	15
2017	Evaluation	51	25	8	8	8	0	0	75	16	11
2017	Data sciences	62	20	19	0	0	0	0	81	0	10
2017	Policy	41	36	8	8	6	0	1	77	14	160
2017	Project management	45	36	5	9	3	0	1	83	12	138
2017	Other services to the public	49	40	3	3	2	0	3	92	5	60
2017	None of the above	46	36	6	4	7	0	1	83	11	159
2014	Client contact centre	47	28	13	8	3	1	0	76	11	63
2014	Communications or public affairs	41	33	10	11	4	0	1	75	14	111
2014	Access to information and privacy	34	18	8	23	16	0	0	53	39	12
2014	Security	45	37	9	0	0	0	9	90	0	11
2014	Science and technology	53	31	12	4	0	0	0	84	4	25
2014	Administration and operations	42	37	10	7	2	1	2	81	9	358
2014	Human resources	56	30	9	5	0	0	0	86	5	73
2014	Financial management	51	30	10	5	4	0	0	81	9	77
2014	Information management	40	30	18	6	4	0	3	72	10	31
2014	Information technology	34	45	10	4	4	3	0	81	9	70
2014	Internal audit	29	50	7	7	7	0	0	79	14	14
2014	Evaluation	43	26	10	10	0	0	11	77	12	17
2014	Other services to the public	45	37	6	7	2	2	2	85	9	117
2014	None of the above	42	36	9	7	5	0	1	79	12	326

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	31	11	14	0	0	0	75	14	32
2018	Communications or public affairs	33	50	8	7	2	0	0	83	9	97
2018	Science and technology	58	37	5	0	0	0	0	95	0	20
2018	Administration and operations	42	36	12	7	2	0	0	78	10	256
2018	Human resources	52	37	4	4	4	0	0	88	8	72
2018	Financial management	32	55	6	6	2	0	0	87	7	61
2018	Information management	36	46	11	0	7	0	0	82	7	14
2018	Information technology	35	38	11	8	8	0	0	73	17	38
2018	Internal audit	8	81	12	0	0	0	0	88	0	12
2018	Evaluation	32	45	9	10	4	0	0	77	14	21
2018	Data sciences	57	39	0	5	0	0	0	95	5	22
2018	Policy	33	47	8	9	3	0	0	80	12	193
2018	Project management	42	41	10	7	0	0	0	83	7	119
2018	Other services to the public	41	39	12	6	3	0	0	80	9	64
2018	None of the above	39	43	7	6	5	0	0	82	11	128
2017	Client contact centre	32	51	12	3	3	0	0	82	6	57
2017	Communications or public affairs	36	54	3	7	0	0	0	90	7	90
2017	Security	50	14	7	16	14	0	0	64	29	14
2017	Science and technology	45	37	14	4	0	0	0	82	4	24
2017	Administration and operations	30	51	7	9	3	0	0	81	12	274
2017	Human resources	34	48	10	3	6	0	0	82	8	68
2017	Financial management	32	49	15	3	2	0	0	80	5	59
2017	Procurement	20	59	10	11	0	0	0	79	11	10
2017	Information management	39	35	6	13	7	0	0	74	20	24
2017	Information technology	39	35	21	3	2	0	0	74	5	56
2017	Internal audit	30	53	12	6	0	0	0	83	6	15
2017	Evaluation	32	59	0	8	0	0	0	92	8	11
2017	Data sciences	56	35	0	9	0	0	0	91	9	10
2017	Policy	36	40	10	11	3	0	0	76	14	159
2017	Project management	40	50	4	4	2	0	0	89	6	139
2017	Other services to the public	53	38	5	3	2	0	0	91	5	60
2017	None of the above	41	40	8	4	7	0	0	81	11	159
2014	Client contact centre	37	49	10	2	3	0	0	85	5	63
2014	Communications or public affairs	30	46	10	8	4	0	1	77	12	111
2014	Access to information and privacy	8	42	26	8	16	0	0	50	24	12
2014	Security	18	28	37	8	0	0	9	50	9	11
2014	Science and technology	47	49	4	0	0	0	0	96	0	25
2014	Administration and operations	28	44	15	9	4	0	0	73	13	358
2014	Human resources	37	42	14	6	1	0	0	79	7	73
2014	Financial management	29	49	12	8	3	0	0	78	10	77
2014	Information management	54	37	6	0	3	0	0	91	3	31
2014	Information technology	23	47	19	2	7	1	0	71	10	70
2014	Internal audit	21	64	0	14	0	0	0	86	14	14
2014	Evaluation	37	42	10	10	0	0	0	79	10	17
2014	Other services to the public	24	55	11	8	2	0	0	80	10	117
2014	None of the above	32	45	11	9	4	0	0	77	12	326

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	26	12	6	8	0	0	74	14	31
2018	Communications or public affairs	34	34	19	8	5	0	0	68	13	96
2018	Science and technology	34	34	12	15	5	0	0	68	20	20
2018	Administration and operations	39	36	12	11	2	0	0	75	14	258
2018	Human resources	51	32	13	3	1	0	0	83	4	73
2018	Financial management	29	41	18	11	2	0	0	69	13	62
2018	Information management	18	63	7	13	0	0	0	80	13	14
2018	Information technology	43	38	16	3	0	0	0	81	3	38
2018	Internal audit	29	37	22	12	0	0	0	66	12	12
2018	Evaluation	35	47	9	0	9	0	0	82	9	21
2018	Data sciences	44	26	17	13	0	0	0	70	13	22
2018	Policy	33	45	9	8	5	0	0	78	13	193
2018	Project management	37	34	13	6	9	0	0	72	15	121
2018	Other services to the public	31	37	19	11	2	0	0	68	14	67
2018	None of the above	34	37	9	12	8	0	0	71	20	130
2017	Client contact centre	32	42	18	4	5	0	0	74	9	57
2017	Communications or public affairs	44	38	15	2	1	0	0	82	3	89
2017	Security	27	41	11	7	14	0	0	68	21	14
2017	Science and technology	33	48	0	15	4	0	0	81	19	24
2017	Administration and operations	32	41	13	10	3	0	0	73	14	274
2017	Human resources	41	38	11	7	3	0	0	79	10	68
2017	Financial management	41	29	20	5	5	0	0	70	9	59
2017	Procurement	30	10	10	41	10	0	0	40	51	10
2017	Information management	42	25	10	15	7	0	0	67	22	24
2017	Information technology	37	30	19	14	0	0	0	66	14	56
2017	Internal audit	41	30	11	12	6	0	0	71	17	15
2017	Evaluation	50	33	0	8	8	0	0	83	17	11
2017	Data sciences	38	53	0	0	9	0	0	91	9	10
2017	Policy	36	35	12	10	7	0	0	71	17	159
2017	Project management	27	44	14	11	3	0	0	71	15	139
2017	Other services to the public	44	35	12	5	5	0	0	79	9	60
2017	None of the above	37	37	11	7	8	1	0	74	15	159
2014	Client contact centre	31	40	21	3	5	0	0	71	8	63
2014	Communications or public affairs	32	29	15	17	6	0	1	61	24	111
2014	Access to information and privacy	16	18	50	0	16	0	0	34	16	12
2014	Security	18	36	28	9	0	0	9	60	10	11
2014	Science and technology	37	35	16	12	0	0	0	72	12	25
2014	Administration and operations	30	41	18	8	3	0	0	70	12	358
2014	Human resources	42	42	8	6	3	0	0	84	8	73
2014	Financial management	33	41	16	5	5	0	0	74	10	77
2014	Information management	42	33	13	9	3	0	0	75	12	31
2014	Information technology	27	41	14	8	8	0	1	69	16	70
2014	Internal audit	21	71	0	7	0	0	0	93	7	14
2014	Evaluation	33	52	10	0	5	0	0	85	5	17
2014	Other services to the public	29	43	10	13	6	0	0	72	19	117
2014	None of the above	30	34	15	16	3	1	0	65	20	326

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	39	17	15	0	0	68	15	31
2018	Communications or public affairs	33	40	16	10	1	0	73	11	97
2018	Science and technology	53	28	0	19	0	0	81	19	20
2018	Administration and operations	35	44	12	7	2	0	79	9	259
2018	Human resources	48	32	13	6	0	0	80	6	73
2018	Financial management	30	46	12	11	2	0	76	13	62
2018	Information management	24	53	23	0	0	0	77	0	14
2018	Information technology	35	42	8	8	7	0	77	15	38
2018	Internal audit	44	37	19	0	0	0	81	0	12
2018	Evaluation	24	57	0	15	4	0	81	19	20
2018	Data sciences	42	40	9	5	5	0	82	9	22
2018	Policy	25	41	13	13	8	0	66	21	193
2018	Project management	36	41	11	11	2	0	76	13	122
2018	Other services to the public	38	49	11	1	0	0	88	1	66
2018	None of the above	31	45	10	8	6	0	76	14	130
2017	Client contact centre	38	42	10	5	6	0	80	10	57
2017	Communications or public affairs	28	40	16	13	3	0	68	16	90
2017	Security	36	28	16	7	14	0	64	21	14
2017	Science and technology	51	44	5	0	0	0	95	0	24
2017	Administration and operations	30	49	11	8	2	0	79	10	274
2017	Human resources	38	35	14	8	4	0	73	13	68
2017	Financial management	32	45	11	8	5	0	76	12	59
2017	Procurement	30	40	20	11	0	0	69	11	10
2017	Information management	50	28	3	12	7	0	78	19	24
2017	Information technology	27	51	12	7	2	2	79	9	56
2017	Internal audit	42	35	6	0	17	0	77	17	15
2017	Evaluation	50	16	17	17	0	0	66	17	11
2017	Data sciences	27	56	9	0	9	0	82	9	10
2017	Policy	28	38	14	12	7	0	66	20	159
2017	Project management	35	46	8	8	3	0	81	11	138
2017	Other services to the public	45	43	6	3	3	0	87	6	60
2017	None of the above	37	39	12	9	4	0	75	13	159

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	54	13	0	3	0	0	85	3	32
2018	Communications or public affairs	42	48	5	4	0	0	1	91	4	97
2018	Science and technology	58	23	10	10	0	0	0	81	10	20
2018	Administration and operations	47	42	6	3	1	1	0	90	4	260
2018	Human resources	58	26	13	3	0	0	0	84	3	73
2018	Financial management	40	43	11	5	0	2	0	84	5	63
2018	Information management	43	44	7	6	0	0	0	88	6	14
2018	Information technology	41	50	10	0	0	0	0	90	0	38
2018	Internal audit	85	15	0	0	0	0	0	100	0	12
2018	Evaluation	54	33	9	0	4	0	0	87	4	21
2018	Data sciences	54	27	5	14	0	0	0	82	14	22
2018	Policy	44	45	7	3	1	0	0	88	4	195
2018	Project management	48	42	8	2	1	0	0	90	2	121
2018	Other services to the public	52	39	8	0	1	0	0	91	1	67
2018	None of the above	47	38	7	4	3	0	0	85	8	130
2017	Client contact centre	39	42	11	3	4	0	0	82	7	57
2017	Communications or public affairs	38	49	9	2	2	0	0	87	4	90
2017	Security	32	39	9	7	14	0	0	71	21	14
2017	Science and technology	59	32	0	0	0	9	0	100	0	24
2017	Administration and operations	39	48	9	3	1	0	0	88	4	273
2017	Human resources	42	36	16	3	1	1	0	79	4	68
2017	Financial management	41	44	9	5	2	0	0	85	6	59
2017	Procurement	40	29	20	11	0	0	0	69	11	10
2017	Information management	52	33	8	7	0	0	0	85	7	24
2017	Information technology	42	35	12	8	0	0	2	79	9	56
2017	Internal audit	53	42	6	0	0	0	0	94	0	15
2017	Evaluation	59	41	0	0	0	0	0	100	0	11
2017	Data sciences	64	27	0	0	9	0	0	91	9	10
2017	Policy	40	38	9	9	3	0	0	78	13	160
2017	Project management	45	47	6	1	1	0	0	92	3	139
2017	Other services to the public	61	28	6	2	3	0	0	89	5	59
2017	None of the above	46	39	6	5	3	1	0	85	8	159
2014	Client contact centre	43	43	8	6	0	0	0	86	6	63
2014	Communications or public affairs	35	46	13	4	1	0	1	82	4	111
2014	Access to information and privacy	26	34	32	8	0	0	0	60	8	12
2014	Security	27	45	18	0	0	0	9	80	0	11
2014	Science and technology	52	44	0	4	0	0	0	96	4	25
2014	Administration and operations	33	49	10	4	2	1	0	83	6	358
2014	Human resources	42	40	11	5	0	0	1	83	6	73
2014	Financial management	39	46	13	1	1	0	0	85	3	77
2014	Information management	45	33	10	8	4	0	0	78	12	31
2014	Information technology	35	40	17	6	2	0	0	74	8	70
2014	Internal audit	50	50	0	0	0	0	0	100	0	14
2014	Evaluation	37	42	21	0	0	0	0	79	0	17
2014	Other services to the public	39	48	5	5	2	0	0	88	7	117
2014	None of the above	44	35	10	8	2	0	0	80	10	326

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	24	26	3	5	0	66	8	32
2018	Communications or public affairs	27	48	14	8	3	0	75	11	97
2018	Science and technology	33	47	0	20	0	0	80	20	20
2018	Administration and operations	41	36	12	8	3	1	77	11	260
2018	Human resources	53	36	6	3	3	0	89	5	73
2018	Financial management	37	45	10	5	3	0	82	8	63
2018	Information management	37	44	6	14	0	0	81	14	14
2018	Information technology	42	42	14	0	3	0	83	3	37
2018	Internal audit	29	52	19	0	0	0	81	0	12
2018	Evaluation	36	41	9	5	9	0	77	14	21
2018	Data sciences	42	41	8	4	5	0	83	8	22
2018	Policy	39	35	11	11	4	0	74	15	195
2018	Project management	31	45	10	8	6	0	76	14	121
2018	Other services to the public	32	37	21	8	3	0	69	11	66
2018	None of the above	46	32	6	9	7	0	78	16	129
2017	Client contact centre	25	46	19	5	6	0	71	10	57
2017	Communications or public affairs	36	48	11	3	2	0	83	5	90
2017	Security	36	28	9	7	21	0	64	28	14
2017	Science and technology	43	33	8	4	4	9	83	8	24
2017	Administration and operations	32	44	12	10	3	0	76	13	273
2017	Human resources	38	40	10	6	6	1	79	12	68
2017	Financial management	44	35	12	2	6	2	80	8	59
2017	Procurement	10	40	29	21	0	0	49	21	10
2017	Information management	36	33	15	8	7	0	70	15	24
2017	Information technology	40	30	20	11	0	0	70	11	55
2017	Internal audit	41	36	12	0	12	0	77	12	15
2017	Evaluation	42	41	8	0	8	0	83	8	11
2017	Data sciences	64	19	0	9	9	0	82	18	10
2017	Policy	38	34	12	9	7	0	72	16	160
2017	Project management	37	42	10	9	4	0	78	12	139
2017	Other services to the public	40	38	11	8	3	0	79	11	60
2017	None of the above	37	40	5	6	11	1	78	16	157

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	26	23	6	0	0	0	71	6	31
2018	Communications or public affairs	41	47	9	2	2	0	0	87	4	97
2018	Science and technology	71	24	5	0	0	0	0	95	0	20
2018	Administration and operations	46	37	11	4	1	0	0	84	5	258
2018	Human resources	61	30	4	3	1	0	1	92	4	72
2018	Financial management	49	49	1	0	2	0	0	98	2	62
2018	Information management	50	43	7	0	0	0	0	93	0	14
2018	Information technology	38	43	13	3	3	0	0	81	6	38
2018	Internal audit	51	49	0	0	0	0	0	100	0	12
2018	Evaluation	45	41	0	10	4	0	0	86	14	21
2018	Data sciences	64	27	0	9	0	0	0	91	9	22
2018	Policy	50	34	11	4	1	0	0	85	5	195
2018	Project management	54	35	9	2	0	0	0	89	2	119
2018	Other services to the public	52	33	7	7	0	0	0	85	7	64
2018	None of the above	55	36	4	1	4	1	0	92	5	128
2017	Client contact centre	55	30	12	0	3	0	0	85	3	57
2017	Communications or public affairs	53	35	9	3	0	0	0	88	3	90
2017	Security	50	29	0	7	14	0	0	79	21	14
2017	Science and technology	59	28	0	4	0	9	0	96	4	24
2017	Administration and operations	48	37	11	3	1	0	0	85	4	272
2017	Human resources	45	46	6	3	0	0	0	92	3	68
2017	Financial management	47	38	14	0	2	0	0	85	2	58
2017	Procurement	40	49	0	11	0	0	0	89	11	10
2017	Information management	54	26	9	4	7	0	0	80	11	24
2017	Information technology	52	33	13	2	0	0	0	85	2	56
2017	Internal audit	77	17	0	6	0	0	0	94	6	15
2017	Evaluation	59	33	8	0	0	0	0	92	0	11
2017	Data sciences	82	9	0	9	0	0	0	91	9	10
2017	Policy	50	32	12	4	2	0	0	82	6	160
2017	Project management	54	41	3	1	1	0	0	95	2	139
2017	Other services to the public	61	30	7	0	2	0	0	92	2	59
2017	None of the above	54	32	9	3	3	0	0	85	6	158
2014	Client contact centre	63	34	0	0	3	0	0	97	3	63
2014	Communications or public affairs	50	38	6	3	2	0	1	89	5	111
2014	Access to information and privacy	24	52	16	8	0	0	0	76	8	12
2014	Security	27	37	27	0	0	0	9	71	0	11
2014	Science and technology	72	20	4	4	0	0	0	92	4	25
2014	Administration and operations	54	31	11	2	2	0	0	85	4	358
2014	Human resources	57	34	10	0	0	0	0	90	0	73
2014	Financial management	54	37	7	1	1	0	0	91	3	77
2014	Information management	66	30	4	0	0	0	0	96	0	31
2014	Information technology	53	32	10	2	1	1	0	86	4	70
2014	Internal audit	57	43	0	0	0	0	0	100	0	14
2014	Evaluation	36	48	10	5	0	0	0	85	5	17
2014	Other services to the public	58	34	6	2	0	0	0	92	2	117
2014	None of the above	58	32	6	3	1	0	0	90	4	325

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	28	22	6	8	0	0	63	14	32
2018	Communications or public affairs	21	51	15	9	4	0	0	72	13	95
2018	Science and technology	48	33	5	5	10	0	0	80	15	20
2018	Administration and operations	38	36	10	10	5	0	1	75	15	259
2018	Human resources	51	33	7	5	1	0	2	86	7	73
2018	Financial management	32	39	20	6	3	0	0	71	8	62
2018	Information management	18	62	14	7	0	0	0	80	7	14
2018	Information technology	35	40	11	14	0	0	0	75	14	38
2018	Internal audit	37	44	7	12	0	0	0	81	12	12
2018	Evaluation	29	37	8	13	9	0	4	68	23	21
2018	Data sciences	43	39	9	9	0	0	0	82	9	22
2018	Policy	35	37	13	9	5	1	0	73	14	194
2018	Project management	33	47	10	6	4	0	0	80	10	119
2018	Other services to the public	34	45	7	10	4	0	0	79	14	66
2018	None of the above	34	42	9	7	7	0	0	77	14	130
2017	Client contact centre	40	36	14	5	6	0	0	76	11	57
2017	Communications or public affairs	42	40	12	5	1	0	0	82	6	91
2017	Security	36	14	9	21	14	0	7	54	37	14
2017	Science and technology	24	65	0	4	7	0	0	89	11	24
2017	Administration and operations	30	43	14	10	3	1	0	74	13	271
2017	Human resources	40	42	4	7	7	0	0	81	14	68
2017	Financial management	41	31	11	13	3	0	0	72	16	58
2017	Procurement	40	29	0	31	0	0	0	69	31	10
2017	Information management	39	46	0	8	7	0	0	85	15	24
2017	Information technology	38	32	16	11	2	0	2	71	13	56
2017	Internal audit	47	30	11	0	12	0	0	77	12	15
2017	Evaluation	32	33	8	8	0	0	18	80	10	11
2017	Data sciences	46	45	0	9	0	0	0	91	9	10
2017	Policy	33	35	14	12	6	0	0	68	18	160
2017	Project management	31	50	10	7	1	0	0	81	8	138
2017	Other services to the public	49	38	6	5	2	0	0	88	6	60
2017	None of the above	37	36	12	7	8	1	0	73	15	158
2014	Client contact centre	22	35	24	13	5	2	0	57	18	63
2014	Communications or public affairs	31	37	11	15	5	1	1	69	20	111
2014	Access to information and privacy	16	34	27	16	8	0	0	50	23	12
2014	Security	9	45	18	9	9	0	9	60	20	11
2014	Science and technology	24	61	7	8	0	0	0	85	8	25
2014	Administration and operations	24	46	14	10	4	0	1	71	14	358
2014	Human resources	37	34	18	8	1	0	1	72	9	73
2014	Financial management	26	48	15	8	4	0	0	74	12	77
2014	Information management	38	30	26	3	3	0	0	68	6	31
2014	Information technology	25	32	21	20	2	0	0	57	22	70
2014	Internal audit	21	64	7	7	0	0	0	86	7	14
2014	Evaluation	22	41	21	16	0	0	0	63	16	17
2014	Other services to the public	18	52	12	11	6	0	1	71	17	117
2014	None of the above	27	40	12	15	5	0	1	68	20	326

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	33	23	6	3	0	0	69	8	30
2018	Communications or public affairs	29	44	15	9	3	1	0	73	12	97
2018	Science and technology	48	39	0	8	5	0	0	87	13	20
2018	Administration and operations	45	32	11	10	2	0	0	77	11	259
2018	Human resources	52	30	11	6	1	0	0	82	8	72
2018	Financial management	39	43	11	3	4	0	0	82	7	63
2018	Information management	42	33	18	7	0	0	0	76	7	14
2018	Information technology	35	40	10	12	3	0	0	75	15	38
2018	Internal audit	59	22	19	0	0	0	0	81	0	12
2018	Evaluation	46	27	15	4	4	0	4	76	9	21
2018	Data sciences	60	17	22	0	0	0	0	78	0	21
2018	Policy	38	34	14	9	4	0	1	73	13	195
2018	Project management	46	36	9	8	2	0	0	81	10	120
2018	Other services to the public	38	37	10	11	4	0	0	75	15	66
2018	None of the above	40	34	10	7	8	0	0	75	15	129
2017	Client contact centre	35	43	14	2	6	0	0	78	7	57
2017	Communications or public affairs	52	32	12	4	0	0	0	84	4	91
2017	Security	36	21	16	7	14	0	7	61	22	14
2017	Science and technology	65	11	12	4	4	4	0	79	8	24
2017	Administration and operations	36	42	12	7	3	0	0	78	10	271
2017	Human resources	44	32	11	10	3	0	0	76	13	68
2017	Financial management	46	30	15	8	2	0	0	76	9	58
2017	Procurement	30	39	0	31	0	0	0	69	31	10
2017	Information management	36	46	6	11	0	0	0	83	11	24
2017	Information technology	42	35	11	9	2	2	0	78	11	56
2017	Internal audit	54	23	6	6	12	0	0	77	17	15
2017	Evaluation	41	42	0	8	8	0	0	83	17	11
2017	Data sciences	46	54	0	0	0	0	0	100	0	10
2017	Policy	34	39	13	8	6	0	0	73	14	160
2017	Project management	45	37	10	7	1	0	0	81	8	139
2017	Other services to the public	49	40	6	2	3	0	0	89	5	60
2017	None of the above	42	39	6	7	7	0	0	80	14	158
2014	Client contact centre	30	40	16	8	0	2	4	74	9	62
2014	Communications or public affairs	38	33	13	9	6	0	1	72	15	111
2014	Access to information and privacy	16	37	24	16	8	0	0	53	23	12
2014	Security	9	45	28	9	0	0	9	60	10	11
2014	Science and technology	55	22	15	4	4	0	0	76	9	25
2014	Administration and operations	29	40	16	11	4	0	0	69	15	358
2014	Human resources	44	43	11	1	1	0	0	86	3	73
2014	Financial management	32	46	13	5	4	0	0	78	9	77
2014	Information management	47	38	12	0	3	0	0	85	3	31
2014	Information technology	28	39	17	13	4	0	0	66	17	70
2014	Internal audit	36	50	7	0	7	0	0	86	7	14
2014	Evaluation	32	31	15	16	5	0	0	64	21	17
2014	Other services to the public	28	40	16	13	4	0	0	67	17	117
2014	None of the above	24	41	13	11	10	0	0	66	21	325

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	31	15	3	6	0	0	76	9	31
2018	Communications or public affairs	28	45	20	4	2	1	0	74	6	97
2018	Science and technology	33	44	3	19	0	0	0	78	19	20
2018	Administration and operations	38	41	12	6	2	1	0	80	8	259
2018	Human resources	55	30	7	6	0	1	0	86	6	73
2018	Financial management	33	46	16	5	0	0	0	79	5	62
2018	Information management	37	50	7	7	0	0	0	86	7	14
2018	Information technology	35	40	17	5	3	0	0	75	8	38
2018	Internal audit	51	22	19	0	7	0	0	74	7	12
2018	Evaluation	31	55	4	0	9	0	0	87	9	21
2018	Data sciences	30	30	22	17	0	0	0	61	17	22
2018	Policy	29	39	17	8	5	0	1	70	14	194
2018	Project management	36	39	16	5	4	0	0	75	9	120
2018	Other services to the public	40	40	13	3	5	0	0	79	8	67
2018	None of the above	39	34	9	11	6	0	2	74	17	130
2017	Client contact centre	38	43	10	2	7	0	0	81	9	56
2017	Communications or public affairs	40	37	15	3	2	2	0	79	5	91
2017	Security	50	29	7	7	7	0	0	79	14	14
2017	Science and technology	72	20	0	8	0	0	0	92	8	24
2017	Administration and operations	32	51	8	7	2	0	1	83	9	271
2017	Human resources	38	38	11	8	4	0	0	76	13	68
2017	Financial management	35	46	10	8	2	0	0	81	9	58
2017	Procurement	40	20	10	21	10	0	0	59	31	10
2017	Information management	31	40	15	11	3	0	0	71	15	24
2017	Information technology	28	51	12	7	0	2	0	80	7	56
2017	Internal audit	43	40	6	0	12	0	0	83	12	15
2017	Evaluation	24	51	8	8	8	0	0	75	16	11
2017	Data sciences	46	45	0	9	0	0	0	91	9	10
2017	Policy	39	35	16	7	2	2	1	75	9	160
2017	Project management	30	50	10	9	2	0	0	80	11	139
2017	Other services to the public	45	47	3	3	2	0	0	92	5	60
2017	None of the above	35	43	6	7	7	0	1	79	14	158
2014	Client contact centre	34	47	13	3	3	0	0	81	6	63
2014	Communications or public affairs	39	30	15	12	3	0	1	70	15	111
2014	Access to information and privacy	16	61	8	8	8	0	0	77	16	12
2014	Security	18	28	45	0	0	0	9	50	0	11
2014	Science and technology	48	33	4	16	0	0	0	80	16	25
2014	Administration and operations	35	40	17	6	2	1	0	76	8	358
2014	Human resources	48	36	14	3	0	0	0	84	3	73
2014	Financial management	31	50	10	6	3	0	0	81	9	77
2014	Information management	33	52	9	3	3	0	0	85	6	31
2014	Information technology	24	42	20	11	1	0	1	66	13	69
2014	Internal audit	21	50	28	0	0	0	0	72	0	14
2014	Evaluation	42	37	16	5	0	0	0	79	5	17
2014	Other services to the public	28	49	14	8	1	0	0	77	9	117
2014	None of the above	30	38	17	10	4	0	1	69	14	325

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	29	13	8	3	0	0	76	11	32
2018	Communications or public affairs	43	45	7	3	2	0	0	88	5	97
2018	Science and technology	56	39	0	5	0	0	0	95	5	20
2018	Administration and operations	43	41	10	5	1	0	0	84	6	259
2018	Human resources	57	33	6	3	1	0	0	90	4	73
2018	Financial management	48	46	4	0	2	0	0	94	2	62
2018	Information management	50	32	11	0	7	0	0	82	7	14
2018	Information technology	41	40	10	3	7	0	0	81	10	38
2018	Internal audit	44	56	0	0	0	0	0	100	0	12
2018	Evaluation	32	45	5	14	4	0	0	77	18	21
2018	Data sciences	51	39	5	5	0	0	0	91	5	22
2018	Policy	36	49	7	6	1	0	0	85	8	195
2018	Project management	47	37	10	5	0	0	0	85	5	121
2018	Other services to the public	48	35	12	3	3	0	0	83	5	67
2018	None of the above	49	31	10	6	3	0	0	81	9	130
2017	Client contact centre	42	42	11	3	3	0	0	84	6	57
2017	Communications or public affairs	56	35	6	1	1	0	0	91	2	90
2017	Security	50	14	7	22	7	0	0	64	29	14
2017	Science and technology	62	29	0	0	0	9	0	100	0	24
2017	Administration and operations	37	44	12	3	3	0	0	81	7	271
2017	Human resources	39	41	14	4	1	0	0	80	6	68
2017	Financial management	49	36	10	5	0	0	0	85	5	58
2017	Procurement	40	29	20	11	0	0	0	69	11	10
2017	Information management	52	22	12	7	7	0	0	74	14	24
2017	Information technology	44	37	14	5	0	0	0	81	5	56
2017	Internal audit	41	47	6	6	0	0	0	88	6	15
2017	Evaluation	42	41	0	8	8	0	0	83	17	11
2017	Data sciences	55	35	9	0	0	0	0	91	0	10
2017	Policy	43	35	9	8	4	1	0	78	12	160
2017	Project management	44	44	7	4	1	0	0	88	5	139
2017	Other services to the public	62	27	10	0	2	0	0	89	2	60
2017	None of the above	47	36	7	7	4	0	0	83	11	158
2014	Client contact centre	36	54	6	3	1	0	0	89	5	63
2014	Communications or public affairs	43	41	8	4	4	0	1	84	8	111
2014	Access to information and privacy	8	45	23	8	16	0	0	53	24	12
2014	Security	36	37	9	8	0	0	9	81	9	11
2014	Science and technology	56	36	4	4	0	0	0	91	4	25
2014	Administration and operations	37	41	13	6	4	0	0	78	9	358
2014	Human resources	49	33	15	1	1	0	0	82	2	73
2014	Financial management	43	41	10	4	1	0	0	85	5	77
2014	Information management	59	38	0	3	0	0	0	97	3	31
2014	Information technology	27	47	18	7	1	0	0	74	8	70
2014	Internal audit	36	50	14	0	0	0	0	86	0	14
2014	Evaluation	53	21	26	0	0	0	0	74	0	17
2014	Other services to the public	36	44	13	6	1	0	0	80	7	117
2014	None of the above	35	43	13	6	2	0	0	79	8	324

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	37	12	0	3	0	0	85	3	32
2018	Communications or public affairs	40	33	16	7	3	1	0	74	10	98
2018	Science and technology	39	28	19	10	5	0	0	67	15	20
2018	Administration and operations	43	28	17	7	5	0	0	71	12	259
2018	Human resources	39	35	18	7	1	0	0	74	8	73
2018	Financial management	42	38	16	3	2	0	0	80	5	63
2018	Information management	41	20	25	14	0	0	0	62	14	14
2018	Information technology	54	34	3	7	3	0	0	88	10	38
2018	Internal audit	44	30	26	0	0	0	0	74	0	12
2018	Evaluation	37	21	19	10	13	0	0	58	23	21
2018	Data sciences	38	41	8	13	0	0	0	79	13	22
2018	Policy	40	30	17	8	5	0	0	70	13	194
2018	Project management	40	26	18	11	6	0	0	65	16	123
2018	Other services to the public	41	35	15	3	5	0	0	77	8	67
2018	None of the above	39	25	21	11	3	0	1	64	15	130
2017	Client contact centre	45	38	8	6	2	0	2	84	8	57
2017	Communications or public affairs	29	51	10	7	3	0	0	80	10	91
2017	Security	68	18	14	0	0	0	0	86	0	14
2017	Science and technology	49	40	3	4	4	0	0	89	8	24
2017	Administration and operations	37	39	16	4	3	0	0	77	7	274
2017	Human resources	32	36	20	11	1	0	0	67	13	68
2017	Financial management	41	44	5	6	3	0	1	86	10	59
2017	Procurement	39	10	20	21	10	0	0	49	31	10
2017	Information management	56	25	11	4	0	3	0	84	4	24
2017	Information technology	43	40	12	2	1	0	2	84	3	56
2017	Internal audit	30	42	11	17	0	0	0	71	17	15
2017	Evaluation	50	25	17	0	8	0	0	75	8	11
2017	Data sciences	18	82	0	0	0	0	0	100	0	10
2017	Policy	39	38	12	5	6	0	0	76	11	160
2017	Project management	35	34	19	7	5	0	0	69	12	139
2017	Other services to the public	35	37	20	5	2	0	2	73	6	60
2017	None of the above	41	31	13	7	7	0	1	72	14	159
2014	Client contact centre	50	35	11	3	1	0	0	85	4	63
2014	Communications or public affairs	42	36	13	5	2	0	3	80	7	111
2014	Access to information and privacy	8	60	8	16	8	0	0	69	23	12
2014	Security	36	18	28	9	0	0	9	60	10	11
2014	Science and technology	44	29	12	12	4	0	0	73	16	25
2014	Administration and operations	35	41	15	6	3	0	0	76	9	358
2014	Human resources	32	40	14	10	3	0	1	73	13	73
2014	Financial management	36	37	18	8	1	0	0	73	9	77
2014	Information management	47	45	6	0	3	0	0	91	3	31
2014	Information technology	34	40	17	4	6	0	0	73	10	70
2014	Internal audit	29	36	36	0	0	0	0	64	0	14
2014	Evaluation	27	59	5	10	0	0	0	85	10	17
2014	Other services to the public	50	32	10	5	3	0	0	82	8	117
2014	None of the above	32	39	15	9	4	0	1	71	13	326

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	29	33	21	10	0	0	32	35	32
2018	Communications or public affairs	8	28	35	19	8	2	0	28	36	97
2018	Science and technology	0	23	29	28	20	0	0	47	23	20
2018	Administration and operations	11	30	34	20	4	0	0	24	41	259
2018	Human resources	1	32	36	20	6	3	1	27	35	72
2018	Financial management	6	30	42	19	0	3	0	19	38	62
2018	Information management	7	42	25	7	19	0	0	26	49	14
2018	Information technology	13	32	36	8	6	0	6	15	47	37
2018	Internal audit	0	26	36	22	8	0	7	32	29	12
2018	Evaluation	13	9	59	9	9	0	0	18	22	21
2018	Data sciences	5	11	44	31	9	0	0	40	16	22
2018	Policy	6	24	42	21	5	2	0	27	30	195
2018	Project management	8	22	40	26	3	0	2	29	31	121
2018	Other services to the public	5	23	44	25	3	0	0	28	28	65
2018	None of the above	7	16	45	21	8	0	3	29	24	130
2017	Client contact centre	9	21	44	13	11	0	2	25	30	57
2017	Communications or public affairs	8	24	50	16	2	0	0	18	32	90
2017	Security	0	33	32	29	7	0	0	36	33	14
2017	Science and technology	0	10	19	48	19	4	0	69	11	24
2017	Administration and operations	10	26	35	17	7	3	3	25	37	272
2017	Human resources	11	15	37	23	9	3	1	34	28	67
2017	Financial management	9	19	35	29	6	0	2	36	29	59
2017	Procurement	10	51	30	10	0	0	0	10	60	10
2017	Information management	3	40	34	17	0	0	6	18	46	24
2017	Information technology	7	12	49	18	7	1	5	27	21	56
2017	Internal audit	6	17	30	12	24	0	11	40	26	15
2017	Evaluation	8	16	17	25	16	0	18	50	29	11
2017	Data sciences	0	55	19	9	17	0	0	27	55	10
2017	Policy	12	24	36	17	8	2	1	26	37	159
2017	Project management	5	24	41	20	6	1	3	27	30	138
2017	Other services to the public	9	20	45	16	9	0	0	25	30	60
2017	None of the above	6	24	35	17	12	1	4	31	32	158
2014	Client contact centre	7	36	39	10	8	0	0	18	43	63
2014	Communications or public affairs	4	31	33	17	8	0	6	27	38	111
2014	Access to information and privacy	8	32	60	0	0	0	0	0	40	12
2014	Security	0	46	28	8	9	0	9	19	50	11
2014	Science and technology	4	11	36	32	16	0	0	48	15	25
2014	Administration and operations	6	28	42	15	7	1	2	22	35	357
2014	Human resources	6	30	31	25	7	0	1	32	36	73
2014	Financial management	5	30	45	14	4	0	3	18	36	76
2014	Information management	14	30	47	7	3	0	0	9	44	31
2014	Information technology	14	39	30	4	8	1	3	13	56	69
2014	Internal audit	21	14	43	21	0	0	0	21	36	14
2014	Evaluation	0	29	36	23	0	0	12	26	33	16
2014	Other services to the public	7	24	42	14	11	1	2	26	31	116
2014	None of the above	8	28	40	14	8	1	2	23	37	326

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	13	23	18	42	0	0	60	17	32
2018	Communications or public affairs	7	11	38	27	14	3	0	42	19	97
2018	Science and technology	0	5	24	42	29	0	0	71	5	20
2018	Administration and operations	4	16	33	28	12	5	3	42	22	254
2018	Human resources	1	12	25	39	13	6	3	58	15	73
2018	Financial management	3	3	37	35	17	4	0	55	6	62
2018	Information management	0	27	18	29	26	0	0	55	27	14
2018	Information technology	10	22	35	17	14	0	3	31	33	37
2018	Internal audit	0	7	26	51	8	0	7	63	8	12
2018	Evaluation	4	5	41	23	17	5	4	45	10	21
2018	Data sciences	0	15	27	36	22	0	0	58	15	22
2018	Policy	5	16	32	32	12	2	1	45	21	194
2018	Project management	4	16	33	32	10	3	2	45	21	122
2018	Other services to the public	2	17	32	35	14	0	1	49	19	65
2018	None of the above	6	15	36	25	15	1	2	42	21	129
2017	Client contact centre	5	9	24	31	19	7	5	57	16	57
2017	Communications or public affairs	5	12	27	33	21	2	0	55	18	90
2017	Security	14	14	16	22	27	0	7	53	30	14
2017	Science and technology	0	10	17	43	23	7	0	71	11	24
2017	Administration and operations	6	9	30	29	15	8	4	49	17	271
2017	Human resources	6	6	24	30	29	6	0	62	12	67
2017	Financial management	0	11	35	22	22	2	9	49	12	59
2017	Procurement	11	10	20	49	10	0	0	59	21	10
2017	Information management	7	7	25	41	15	4	0	59	14	24
2017	Information technology	2	19	32	18	10	11	8	35	26	56
2017	Internal audit	0	12	17	23	42	6	0	69	12	15
2017	Evaluation	8	8	32	17	16	0	18	40	20	11
2017	Data sciences	0	37	18	28	17	0	0	45	37	10
2017	Policy	7	16	25	24	21	5	1	49	25	160
2017	Project management	2	12	29	31	17	4	5	53	15	138
2017	Other services to the public	5	17	29	29	21	0	0	50	21	60
2017	None of the above	5	13	22	28	20	7	5	54	21	158
2014	Client contact centre	7	21	26	19	11	15	2	35	34	63
2014	Communications or public affairs	1	10	32	30	18	3	6	53	12	111
2014	Access to information and privacy	0	16	40	37	8	0	0	45	16	12
2014	Security	0	27	37	0	18	9	9	22	33	11
2014	Science and technology	3	9	27	49	12	0	0	61	12	25
2014	Administration and operations	6	15	36	27	9	3	4	39	22	355
2014	Human resources	1	13	29	27	19	6	5	52	16	73
2014	Financial management	6	18	27	30	9	4	6	43	27	77
2014	Information management	8	15	17	37	18	0	6	58	24	31
2014	Information technology	20	17	30	11	13	4	4	26	41	70
2014	Internal audit	0	21	36	43	0	0	0	43	21	14
2014	Evaluation	12	30	17	23	0	5	12	28	51	16
2014	Other services to the public	3	21	29	32	10	2	3	44	26	117
2014	None of the above	7	19	31	26	14	1	1	41	27	325

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	17	36	20	11	0	3	32	32	32
2018	Communications or public affairs	16	28	41	11	3	2	0	14	44	96
2018	Science and technology	23	28	20	24	5	0	0	29	51	20
2018	Administration and operations	15	27	35	13	6	3	1	20	44	258
2018	Human resources	6	35	24	19	9	4	4	30	44	73
2018	Financial management	4	21	31	27	9	6	2	38	28	62
2018	Information management	6	7	45	18	14	11	0	35	14	14
2018	Information technology	13	43	11	19	9	3	3	29	59	37
2018	Internal audit	0	22	22	22	14	7	12	45	28	12
2018	Evaluation	28	33	27	8	4	0	0	12	61	21
2018	Data sciences	12	17	40	27	4	0	0	31	29	22
2018	Policy	20	25	34	13	5	2	2	18	47	193
2018	Project management	13	38	31	15	3	1	0	19	50	121
2018	Other services to the public	25	33	23	15	5	0	0	20	58	65
2018	None of the above	15	23	37	15	5	1	3	22	40	128
2017	Client contact centre	18	14	30	21	7	0	9	31	36	56
2017	Communications or public affairs	13	39	31	10	6	0	2	16	52	91
2017	Security	18	33	14	22	13	0	0	36	50	14
2017	Science and technology	7	31	33	22	3	4	0	25	40	24
2017	Administration and operations	18	28	35	9	6	2	3	15	48	272
2017	Human resources	13	13	37	22	15	0	0	37	26	67
2017	Financial management	2	28	42	22	5	0	2	28	30	59
2017	Procurement	20	41	30	10	0	0	0	10	60	10
2017	Information management	4	37	21	19	13	0	6	34	43	24
2017	Information technology	21	19	31	19	2	5	2	23	43	56
2017	Internal audit	0	29	17	30	18	6	0	51	30	15
2017	Evaluation	16	17	42	17	8	0	0	25	33	11
2017	Data sciences	18	18	47	9	9	0	0	17	35	10
2017	Policy	20	26	34	13	5	0	1	18	47	160
2017	Project management	19	34	29	11	4	1	1	16	54	139
2017	Other services to the public	20	21	37	3	17	0	3	20	42	60
2017	None of the above	15	26	31	13	5	7	4	20	46	158
2014	Client contact centre	25	25	26	8	5	6	6	15	56	63
2014	Communications or public affairs	29	26	28	4	8	2	3	12	58	111
2014	Access to information and privacy	8	34	24	24	10	0	0	34	42	12
2014	Security	27	28	28	0	8	0	9	9	60	11
2014	Science and technology	31	17	24	28	0	0	0	28	48	25
2014	Administration and operations	22	31	30	10	5	1	2	15	54	356
2014	Human resources	12	34	31	9	9	2	3	19	48	73
2014	Financial management	18	25	40	12	1	0	4	14	45	76
2014	Information management	12	30	43	3	6	0	6	10	45	31
2014	Information technology	20	25	33	10	8	1	3	19	47	70
2014	Internal audit	29	43	21	7	0	0	0	7	71	14
2014	Evaluation	18	29	23	12	0	0	18	15	57	16
2014	Other services to the public	35	30	20	6	6	1	2	12	67	117
2014	None of the above	32	28	26	6	5	1	2	12	62	326

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	10	42	16	30	0	0	46	12	32
2018	Communications or public affairs	11	33	35	17	3	2	0	20	44	97
2018	Science and technology	0	15	27	38	20	0	0	58	15	20
2018	Administration and operations	11	25	30	23	9	1	1	32	37	257
2018	Human resources	4	11	32	34	9	5	4	48	17	73
2018	Financial management	8	9	46	22	11	2	2	34	17	61
2018	Information management	7	14	35	20	14	0	11	38	23	14
2018	Information technology	3	28	36	14	17	0	3	31	32	37
2018	Internal audit	7	26	22	30	14	0	0	44	34	12
2018	Evaluation	19	19	23	35	4	0	0	39	38	21
2018	Data sciences	0	17	39	44	0	0	0	44	17	22
2018	Policy	9	24	41	18	8	1	0	26	33	193
2018	Project management	7	24	39	21	9	0	0	30	31	119
2018	Other services to the public	10	17	40	19	14	0	0	32	27	65
2018	None of the above	7	18	40	25	10	0	0	35	25	129
2017	Client contact centre	5	14	37	22	15	3	5	40	20	57
2017	Communications or public affairs	11	27	44	12	6	0	1	18	38	90
2017	Security	0	25	7	19	43	0	7	66	27	14
2017	Science and technology	3	0	45	32	20	0	0	52	3	24
2017	Administration and operations	11	22	36	18	9	2	2	28	34	272
2017	Human resources	7	13	29	33	17	0	2	50	21	67
2017	Financial management	5	18	34	27	13	0	4	41	23	59
2017	Procurement	41	10	49	0	0	0	0	0	51	10
2017	Information management	0	15	55	11	13	0	6	26	16	24
2017	Information technology	13	17	26	31	9	2	2	42	31	56
2017	Internal audit	12	23	6	35	18	0	6	57	37	15
2017	Evaluation	8	17	16	17	42	0	0	59	25	11
2017	Policy	13	22	34	17	12	1	1	30	36	160
2017	Project management	6	22	45	22	3	1	1	25	29	138
2017	Other services to the public	6	24	26	26	18	0	0	44	30	60
2017	None of the above	12	20	34	18	12	0	4	32	33	156
2014	Client contact centre	6	24	33	24	8	4	2	34	32	63
2014	Communications or public affairs	11	34	38	7	7	1	3	15	46	111
2014	Access to information and privacy	8	47	24	21	0	0	0	21	55	12
2014	Security	0	9	37	18	27	0	9	50	10	11
2014	Science and technology	4	4	40	36	16	0	0	52	9	25
2014	Administration and operations	7	22	41	22	5	0	2	28	30	356
2014	Human resources	1	13	46	27	13	0	0	39	15	73
2014	Financial management	6	14	41	28	6	0	4	36	21	77
2014	Information management	3	5	46	24	15	0	6	42	9	31
2014	Information technology	11	33	29	16	8	0	3	25	46	70
2014	Internal audit	0	29	43	28	0	0	0	28	29	14
2014	Evaluation	0	35	35	18	0	0	12	20	40	16
2014	Other services to the public	7	20	32	25	14	1	2	40	27	117
2014	None of the above	11	25	39	16	8	1	1	24	37	324

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	26	25	15	25	0	0	40	35	32
2018	Communications or public affairs	11	26	30	26	6	1	0	32	38	97
2018	Science and technology	21	15	39	15	5	5	0	22	37	19
2018	Administration and operations	14	26	29	19	9	2	1	29	41	259
2018	Human resources	7	24	31	20	11	4	3	33	34	73
2018	Financial management	9	26	29	19	13	3	0	33	37	62
2018	Information management	14	41	19	0	12	7	7	14	64	14
2018	Information technology	21	26	19	14	14	0	6	29	50	37
2018	Internal audit	19	22	7	44	0	0	7	47	45	12
2018	Evaluation	20	19	28	23	0	0	10	26	43	20
2018	Data sciences	12	29	27	9	22	0	0	31	42	22
2018	Policy	11	25	30	20	9	2	3	31	38	193
2018	Project management	22	25	23	18	8	2	3	27	49	120
2018	Other services to the public	19	20	28	17	15	0	0	33	39	65
2018	None of the above	18	25	31	15	11	0	0	26	43	128
2017	Client contact centre	11	31	34	12	7	0	5	21	44	56
2017	Communications or public affairs	13	23	40	9	12	1	2	22	37	90
2017	Security	7	14	37	16	20	0	7	38	22	14
2017	Science and technology	14	26	8	29	19	4	0	50	42	24
2017	Administration and operations	15	27	26	17	9	3	2	27	45	274
2017	Human resources	12	28	23	20	16	0	2	37	40	67
2017	Financial management	14	16	20	30	6	6	8	42	35	59
2017	Procurement	29	41	20	10	0	0	0	10	70	10
2017	Information management	7	34	25	11	10	4	10	24	48	24
2017	Information technology	14	23	39	14	7	2	2	22	38	56
2017	Internal audit	12	12	35	5	18	0	18	29	28	15
2017	Evaluation	8	42	0	17	16	0	18	39	61	11
2017	Data sciences	26	57	9	0	9	0	0	9	82	10
2017	Policy	20	23	19	21	11	3	4	34	45	159
2017	Project management	18	26	38	11	2	3	3	14	46	137
2017	Other services to the public	17	29	29	15	11	0	0	26	45	60
2017	None of the above	18	22	27	12	10	2	9	25	45	157
2014	Client contact centre	18	27	24	19	5	2	5	25	49	62
2014	Communications or public affairs	12	43	25	10	6	2	3	16	58	111
2014	Access to information and privacy	16	39	10	35	0	0	0	35	55	12
2014	Security	18	18	36	9	9	0	9	20	40	11
2014	Science and technology	15	29	31	17	8	0	0	25	44	25
2014	Administration and operations	15	34	27	14	6	1	3	21	51	356
2014	Human resources	18	19	34	13	12	0	4	26	39	73
2014	Financial management	14	32	34	13	4	0	3	18	48	77
2014	Information management	20	37	9	10	24	0	0	34	56	31
2014	Information technology	30	30	20	10	8	0	1	19	61	69
2014	Internal audit	7	14	79	0	0	0	0	0	21	14
2014	Evaluation	18	46	12	6	0	6	12	7	78	16
2014	Other services to the public	15	29	31	15	8	1	2	23	45	117
2014	None of the above	25	27	28	8	8	2	2	17	54	326

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	22	29	14	33	0	0	47	24	32
2018	Communications or public affairs	10	18	26	31	13	2	0	44	29	97
2018	Science and technology	0	10	29	33	23	5	0	59	10	20
2018	Administration and operations	6	31	28	20	9	4	1	30	40	256
2018	Human resources	3	21	39	22	10	4	1	34	25	73
2018	Financial management	5	23	27	30	14	0	2	44	28	61
2018	Information management	7	31	42	7	7	7	0	15	40	14
2018	Information technology	12	24	26	13	19	0	5	34	39	38
2018	Internal audit	30	14	19	30	0	0	7	32	47	12
2018	Evaluation	9	23	37	27	0	0	4	28	33	21
2018	Data sciences	5	18	33	31	13	0	0	44	23	22
2018	Policy	10	16	30	29	10	5	1	41	27	194
2018	Project management	5	22	24	33	11	1	5	46	29	121
2018	Other services to the public	10	13	31	24	19	0	3	44	24	65
2018	None of the above	9	21	24	25	14	2	6	42	32	129
2017	Client contact centre	6	16	35	18	14	4	6	36	25	57
2017	Communications or public affairs	8	20	27	19	20	2	3	42	30	90
2017	Security	0	28	7	36	22	0	7	63	30	14
2017	Science and technology	3	12	21	26	34	0	4	63	16	24
2017	Administration and operations	9	23	29	20	10	5	3	33	35	272
2017	Human resources	3	23	26	15	22	6	5	42	29	67
2017	Financial management	5	14	18	34	21	3	6	60	20	59
2017	Procurement	10	21	39	20	10	0	0	30	31	10
2017	Information management	16	32	14	18	15	4	0	35	50	24
2017	Information technology	7	16	35	21	14	5	2	38	25	55
2017	Internal audit	6	12	24	23	18	0	18	50	21	15
2017	Evaluation	16	34	8	0	24	18	0	29	61	11
2017	Data sciences	9	38	36	9	9	0	0	17	47	10
2017	Policy	11	17	25	26	15	3	4	44	30	160
2017	Project management	6	22	28	24	12	2	5	39	31	137
2017	Other services to the public	9	18	24	31	18	0	0	48	27	60
2017	None of the above	9	15	22	25	16	5	7	47	28	157
2014	Client contact centre	9	21	37	17	12	2	3	30	31	63
2014	Communications or public affairs	3	10	30	31	18	2	5	54	14	111
2014	Access to information and privacy	0	39	24	36	0	0	0	36	39	12
2014	Security	0	27	36	9	9	0	18	23	33	11
2014	Science and technology	0	4	40	24	28	0	4	54	5	25
2014	Administration and operations	8	25	32	19	9	2	4	31	35	356
2014	Human resources	8	9	17	34	22	6	4	62	19	73
2014	Financial management	5	18	31	26	14	0	5	43	25	77
2014	Information management	15	18	30	25	4	6	3	31	36	31
2014	Information technology	6	25	27	25	10	4	3	38	33	70
2014	Internal audit	7	36	43	7	7	0	0	14	43	14
2014	Evaluation	36	23	17	12	0	0	12	13	67	16
2014	Other services to the public	7	19	24	32	8	4	6	45	28	116
2014	None of the above	10	20	30	25	10	2	3	37	31	326

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	16	32	15	21	3	5	39	26	32
2018	Communications or public affairs	8	24	38	16	7	6	0	25	34	97
2018	Science and technology	23	20	39	19	0	0	0	19	42	20
2018	Administration and operations	12	24	36	15	7	4	1	23	39	259
2018	Human resources	7	22	46	11	10	3	1	22	30	73
2018	Financial management	6	14	39	24	13	4	0	38	21	62
2018	Information management	13	18	37	7	19	7	0	28	33	14
2018	Information technology	12	31	30	13	11	3	0	25	45	38
2018	Internal audit	7	7	45	7	22	0	12	33	17	12
2018	Evaluation	19	28	45	4	4	0	0	8	47	21
2018	Data sciences	3	31	39	22	5	0	0	27	34	22
2018	Policy	17	24	31	15	8	4	1	24	43	195
2018	Project management	13	30	33	19	3	0	2	22	44	121
2018	Other services to the public	13	24	40	14	7	1	0	21	38	64
2018	None of the above	17	24	37	11	8	1	2	20	42	130
2017	Client contact centre	12	22	28	16	15	3	5	34	36	57
2017	Communications or public affairs	11	25	32	15	12	5	1	29	37	91
2017	Security	7	28	23	14	22	0	7	38	37	14
2017	Science and technology	18	27	25	21	8	0	0	30	45	24
2017	Administration and operations	15	29	34	11	7	2	2	19	46	273
2017	Human resources	7	20	35	21	14	0	3	35	28	67
2017	Financial management	6	19	29	24	13	5	4	41	28	58
2017	Procurement	10	41	49	0	0	0	0	0	51	10
2017	Information management	4	31	41	15	0	0	10	16	39	24
2017	Information technology	14	27	20	21	10	5	2	34	44	56
2017	Internal audit	6	0	40	18	18	0	18	44	7	15
2017	Evaluation	24	17	17	17	25	0	0	42	41	11
2017	Data sciences	8	56	18	9	9	0	0	18	64	10
2017	Policy	21	20	28	17	8	3	2	27	43	160
2017	Project management	13	31	38	12	3	1	2	16	45	137
2017	Other services to the public	21	21	32	8	10	4	3	19	46	60
2017	None of the above	16	26	29	14	8	7	2	24	45	157
2014	Client contact centre	9	29	34	9	8	4	6	19	43	63
2014	Communications or public affairs	9	24	39	15	8	2	4	24	35	110
2014	Access to information and privacy	8	23	32	36	0	0	0	36	31	12
2014	Security	18	27	28	18	0	0	9	19	50	11
2014	Science and technology	19	23	54	4	0	0	0	4	42	25
2014	Administration and operations	13	26	39	14	5	2	2	19	41	357
2014	Human resources	10	21	35	20	10	2	3	31	32	73
2014	Financial management	9	18	39	15	12	3	5	29	29	77
2014	Information management	14	9	56	7	15	0	0	22	23	31
2014	Information technology	12	24	37	17	7	0	3	25	37	70
2014	Internal audit	0	43	50	7	0	0	0	7	43	14
2014	Evaluation	17	24	18	23	0	6	12	28	50	16
2014	Other services to the public	22	36	26	8	4	1	3	13	60	117
2014	None of the above	26	28	26	12	5	2	1	17	56	325

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	37	15	9	5	5	0	70	14	32
2018	Communications or public affairs	26	32	18	13	2	6	3	64	17	97
2018	Science and technology	49	24	5	0	10	13	0	83	11	20
2018	Administration and operations	26	41	13	7	4	8	2	74	11	258
2018	Human resources	37	34	10	4	4	5	6	80	9	73
2018	Financial management	25	38	16	7	2	7	5	72	10	63
2018	Information management	19	57	18	0	0	7	0	81	0	14
2018	Information technology	31	42	8	8	6	6	0	77	15	37
2018	Internal audit	15	15	33	22	0	15	0	35	26	12
2018	Evaluation	17	46	10	4	4	9	10	78	10	21
2018	Data sciences	26	42	23	9	0	0	0	68	9	22
2018	Policy	28	27	10	8	10	9	8	66	21	195
2018	Project management	31	37	13	8	5	3	3	72	14	123
2018	Other services to the public	24	55	6	8	6	1	0	80	14	66
2018	None of the above	25	31	13	13	6	6	6	63	21	129
2017	Client contact centre	29	39	17	3	9	0	3	70	12	57
2017	Communications or public affairs	38	29	17	5	5	3	2	71	11	91
2017	Security	7	21	40	0	21	5	7	31	24	14
2017	Science and technology	33	15	8	8	4	29	4	70	18	24
2017	Administration and operations	26	37	14	7	5	7	5	71	14	273
2017	Human resources	50	11	11	9	9	8	3	68	19	67
2017	Financial management	26	38	13	8	3	8	5	73	13	58
2017	Procurement	30	40	11	0	10	10	0	77	11	10
2017	Information management	46	23	14	18	0	0	0	68	18	24
2017	Information technology	24	40	11	5	5	11	4	75	12	56
2017	Internal audit	42	23	6	6	6	6	12	79	14	15
2017	Evaluation	16	25	8	8	16	8	18	55	33	11
2017	Data sciences	26	38	18	9	0	9	0	71	9	10
2017	Policy	32	25	14	6	10	7	6	65	18	160
2017	Project management	30	36	11	12	3	4	4	72	16	138
2017	Other services to the public	42	32	12	8	2	3	2	77	10	59
2017	None of the above	33	30	8	7	9	5	9	72	18	158
2014	Client contact centre	22	37	15	15	3	2	6	64	20	63
2014	Communications or public affairs	30	30	14	11	5	6	3	66	18	110
2014	Access to information and privacy	8	29	24	16	16	8	0	40	34	12
2014	Security	9	9	18	36	18	0	9	20	60	11
2014	Science and technology	48	12	28	0	0	4	8	68	0	25
2014	Administration and operations	31	32	15	9	4	4	5	69	15	358
2014	Human resources	44	24	13	8	1	5	5	75	10	73
2014	Financial management	35	41	9	4	5	4	3	81	10	77
2014	Information management	44	27	16	3	4	0	6	76	7	31
2014	Information technology	29	35	13	2	6	12	3	75	10	70
2014	Internal audit	7	50	21	14	7	0	0	57	21	14
2014	Evaluation	21	53	5	0	5	0	16	88	6	17
2014	Other services to the public	39	28	13	7	6	3	3	71	15	117
2014	None of the above	30	33	12	10	6	4	5	70	18	326

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	25	6	9	3	0	0	83	12	32
2018	Communications or public affairs	49	32	6	9	3	1	0	82	12	97
2018	Science and technology	58	32	0	5	5	0	0	90	10	20
2018	Administration and operations	50	33	9	6	2	0	0	83	8	258
2018	Human resources	63	31	1	4	1	0	0	94	5	73
2018	Financial management	52	33	10	5	0	0	0	86	5	63
2018	Information management	39	46	0	7	7	0	0	85	15	13
2018	Information technology	49	46	0	0	3	3	0	97	3	37
2018	Internal audit	51	37	12	0	0	0	0	88	0	12
2018	Evaluation	41	45	9	0	4	0	0	87	4	21
2018	Data sciences	46	45	0	5	5	0	0	91	9	22
2018	Policy	52	32	3	6	8	0	0	84	13	196
2018	Project management	57	26	6	6	4	0	0	83	10	123
2018	Other services to the public	49	35	3	6	7	0	0	84	13	66
2018	None of the above	49	29	5	10	6	1	0	79	16	130
2017	Client contact centre	56	21	14	5	5	0	0	77	9	57
2017	Communications or public affairs	59	31	7	2	0	1	0	91	2	91
2017	Security	38	21	9	14	14	5	0	62	29	14
2017	Science and technology	61	20	8	8	4	0	0	81	11	24
2017	Administration and operations	48	36	6	7	3	0	0	84	10	274
2017	Human resources	60	24	4	9	3	0	0	84	12	67
2017	Financial management	59	29	6	3	3	0	0	88	6	59
2017	Procurement	40	29	10	11	10	0	0	69	21	10
2017	Information management	57	28	7	4	0	4	0	89	4	24
2017	Information technology	49	31	12	4	4	0	0	80	7	56
2017	Internal audit	65	17	0	12	6	0	0	83	17	15
2017	Evaluation	16	49	8	0	8	18	0	80	10	11
2017	Policy	52	23	8	10	6	1	0	76	16	160
2017	Project management	50	31	8	6	5	0	0	81	11	138
2017	Other services to the public	63	26	5	3	3	0	0	89	6	60
2017	None of the above	55	27	7	6	6	0	0	82	12	158
2014	Client contact centre	56	20	10	8	5	1	0	77	13	63
2014	Communications or public affairs	53	25	10	8	3	1	1	79	11	111
2014	Access to information and privacy	42	50	0	8	0	0	0	92	8	12
2014	Security	18	37	28	8	0	0	9	60	9	11
2014	Science and technology	63	17	4	13	0	0	4	83	13	24
2014	Administration and operations	48	33	11	4	3	2	0	82	7	357
2014	Human resources	61	31	4	3	0	1	0	93	3	73
2014	Financial management	50	42	1	4	3	0	0	92	6	77
2014	Information management	50	37	6	4	0	0	3	90	4	31
2014	Information technology	47	33	10	6	4	0	0	80	10	70
2014	Internal audit	23	62	8	0	8	0	0	85	8	13
2014	Evaluation	74	16	5	0	5	0	0	90	5	17
2014	Other services to the public	43	35	11	7	2	1	0	79	9	117
2014	None of the above	50	27	11	7	5	1	0	78	11	326

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	34	20	9	3	8	3	65	13	32
2018	Communications or public affairs	19	22	28	13	4	10	4	48	19	95
2018	Science and technology	19	10	14	15	10	33	0	43	36	20
2018	Administration and operations	17	28	16	12	5	19	3	57	22	258
2018	Human resources	30	32	10	5	1	18	4	79	9	73
2018	Financial management	10	31	21	11	3	16	8	54	19	63
2018	Information management	12	18	30	13	7	14	7	38	25	14
2018	Information technology	25	32	18	11	3	11	0	64	15	37
2018	Internal audit	21	30	19	15	7	7	0	55	24	12
2018	Evaluation	17	18	5	13	9	28	9	57	35	21
2018	Data sciences	21	24	27	9	0	18	0	55	11	22
2018	Policy	14	23	14	11	9	23	7	52	28	196
2018	Project management	19	22	16	15	7	15	7	52	28	123
2018	Other services to the public	15	26	31	14	4	7	3	46	20	66
2018	None of the above	6	32	15	14	10	18	6	49	31	129
2017	Client contact centre	16	32	19	13	7	9	5	56	23	57
2017	Communications or public affairs	12	28	21	11	5	19	4	52	21	89
2017	Security	7	20	16	25	14	12	7	34	47	14
2017	Science and technology	12	4	8	4	8	57	7	44	34	24
2017	Administration and operations	13	27	16	10	8	21	5	54	24	273
2017	Human resources	22	22	17	10	6	19	4	58	20	68
2017	Financial management	14	28	17	9	9	17	6	54	23	59
2017	Procurement	20	10	31	0	10	29	0	42	14	10
2017	Information management	25	39	14	19	0	4	0	66	19	24
2017	Information technology	14	26	17	17	6	12	9	51	28	55
2017	Internal audit	24	11	17	0	12	36	0	55	18	15
2017	Evaluation	8	8	0	25	25	34	0	25	75	11
2017	Data sciences	9	37	18	9	9	19	0	56	22	10
2017	Policy	13	21	12	15	8	27	4	48	34	160
2017	Project management	11	25	17	17	6	21	4	47	31	139
2017	Other services to the public	17	33	15	9	6	16	3	62	19	60
2017	None of the above	13	28	11	14	7	20	5	56	29	159
2014	Client contact centre	12	25	19	16	9	14	6	46	30	63
2014	Communications or public affairs	11	31	15	11	14	13	6	52	30	111
2014	Access to information and privacy	8	45	16	8	16	8	0	58	25	12
2014	Security	9	36	9	27	9	0	9	50	40	11
2014	Science and technology	12	17	20	13	0	29	8	46	21	24
2014	Administration and operations	13	27	25	11	7	14	3	48	22	358
2014	Human resources	24	18	16	16	8	12	7	52	29	73
2014	Financial management	13	25	24	10	8	10	9	47	22	77
2014	Information management	26	24	22	12	6	9	0	55	20	31
2014	Information technology	11	10	22	17	7	27	5	32	35	70
2014	Internal audit	0	36	28	21	7	7	0	39	31	14
2014	Evaluation	0	15	16	5	5	53	5	37	25	17
2014	Other services to the public	13	30	16	13	12	15	2	51	30	117
2014	None of the above	11	22	21	15	8	17	6	43	30	324

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	60	34	3	3	0	0	0	94	3	32
2018	Communications or public affairs	56	35	5	5	0	0	0	90	5	96
2018	Science and technology	82	8	10	0	0	0	0	90	0	20
2018	Administration and operations	51	39	6	4	0	0	0	90	4	258
2018	Human resources	74	19	5	1	0	0	0	94	1	73
2018	Financial management	55	33	11	2	0	0	0	87	2	63
2018	Information management	37	63	0	0	0	0	0	100	0	14
2018	Information technology	49	43	6	0	0	3	0	94	0	37
2018	Internal audit	47	53	0	0	0	0	0	100	0	11
2018	Evaluation	54	42	0	0	4	0	0	96	4	21
2018	Data sciences	78	17	0	5	0	0	0	95	5	22
2018	Policy	63	26	2	5	3	0	0	90	8	194
2018	Project management	56	30	9	4	2	0	0	86	6	123
2018	Other services to the public	52	34	10	1	3	0	0	86	4	66
2018	None of the above	58	28	6	7	1	0	0	86	8	129
2017	Client contact centre	41	41	15	3	0	0	0	82	3	56
2017	Communications or public affairs	46	44	7	3	0	0	0	90	3	90
2017	Security	26	48	9	11	7	0	0	74	18	14
2017	Science and technology	67	28	4	0	0	0	0	96	0	23
2017	Administration and operations	52	34	5	7	2	0	0	86	9	273
2017	Human resources	59	31	7	1	1	0	0	90	3	68
2017	Financial management	53	39	6	0	1	0	0	92	1	59
2017	Procurement	59	29	0	0	11	0	0	89	11	10
2017	Information management	52	24	16	4	4	0	0	77	7	24
2017	Information technology	41	50	7	2	0	0	0	91	2	55
2017	Internal audit	64	24	6	0	6	0	0	88	6	15
2017	Evaluation	16	59	8	16	0	0	0	75	16	11
2017	Data sciences	35	47	19	0	0	0	0	81	0	10
2017	Policy	55	28	8	3	5	1	0	83	9	160
2017	Project management	47	40	6	6	1	0	0	87	8	138
2017	Other services to the public	53	37	5	3	3	0	0	89	6	60
2017	None of the above	59	28	5	5	3	0	0	86	9	159
2014	Client contact centre	40	44	11	6	0	0	0	83	6	63
2014	Communications or public affairs	46	37	10	4	2	0	1	84	6	111
2014	Access to information and privacy	34	66	0	0	0	0	0	100	0	12
2014	Security	18	37	9	18	9	0	9	60	29	11
2014	Science and technology	76	20	4	0	0	0	0	96	0	25
2014	Administration and operations	48	35	11	4	2	0	0	83	6	358
2014	Human resources	49	47	3	1	0	0	0	96	1	73
2014	Financial management	49	41	3	5	3	0	0	90	8	77
2014	Information management	62	22	16	0	0	0	0	84	0	31
2014	Information technology	51	36	10	4	0	0	0	86	4	70
2014	Internal audit	29	50	14	0	7	0	0	79	7	14
2014	Evaluation	68	27	0	0	5	0	0	95	5	17
2014	Other services to the public	46	37	8	6	2	1	0	84	8	117
2014	None of the above	48	40	5	4	2	0	0	89	6	326

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	47	6	11	0	0	0	83	11	32
2018	Communications or public affairs	38	54	5	2	0	1	0	93	2	96
2018	Science and technology	58	33	5	5	0	0	0	90	5	20
2018	Administration and operations	47	36	12	4	0	1	0	84	5	258
2018	Human resources	50	42	5	3	0	0	0	92	3	73
2018	Financial management	47	39	11	3	0	0	0	85	3	62
2018	Information management	31	62	7	0	0	0	0	93	0	14
2018	Information technology	47	45	3	3	3	0	0	92	6	37
2018	Internal audit	36	52	12	0	0	0	0	88	0	12
2018	Evaluation	33	63	0	0	4	0	0	96	4	21
2018	Data sciences	47	39	5	5	0	5	0	90	5	22
2018	Policy	57	31	4	4	2	2	0	90	6	195
2018	Project management	53	38	4	4	1	1	0	91	5	123
2018	Other services to the public	51	39	4	3	3	0	0	90	6	66
2018	None of the above	47	37	8	5	2	0	1	84	8	130

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	21	17	12	5	0	3	65	17	32
2018	Communications or public affairs	41	31	17	7	2	0	2	74	9	96
2018	Science and technology	53	32	5	10	0	0	0	85	10	20
2018	Administration and operations	42	39	10	7	2	0	0	81	9	259
2018	Human resources	57	28	9	3	1	2	0	87	4	71
2018	Financial management	40	31	13	13	0	3	0	74	13	62
2018	Information management	44	43	7	7	0	0	0	86	7	14
2018	Information technology	51	32	6	0	9	0	3	85	9	36
2018	Internal audit	51	22	26	0	0	0	0	74	0	12
2018	Evaluation	28	63	0	5	0	0	4	95	5	21
2018	Data sciences	52	21	22	0	5	0	0	73	5	22
2018	Policy	43	33	11	6	7	0	0	76	13	196
2018	Project management	41	38	7	7	6	0	1	80	13	123
2018	Other services to the public	49	23	15	9	4	0	0	72	13	67
2018	None of the above	43	34	8	7	8	0	0	77	15	129
2017	Client contact centre	43	43	8	2	4	0	0	86	6	57
2017	Communications or public affairs	50	33	10	5	0	1	0	85	5	91
2017	Security	25	52	9	14	0	0	0	78	14	14
2017	Science and technology	41	44	0	12	0	0	4	87	13	24
2017	Administration and operations	41	39	9	7	2	1	0	81	9	274
2017	Human resources	53	24	12	7	4	0	0	77	11	68
2017	Financial management	46	35	12	6	2	0	0	80	8	59
2017	Procurement	49	10	29	11	0	0	0	59	11	10
2017	Information management	49	29	7	15	0	0	0	78	15	24
2017	Information technology	44	37	11	8	0	0	0	81	8	56
2017	Internal audit	48	12	11	23	6	0	0	60	29	15
2017	Evaluation	59	25	0	0	8	8	0	91	9	11
2017	Data sciences	44	46	9	0	0	0	0	91	0	10
2017	Policy	43	35	9	9	3	1	1	79	12	160
2017	Project management	36	44	13	6	1	0	1	80	7	139
2017	Other services to the public	51	33	5	11	0	0	0	84	11	59
2017	None of the above	45	32	10	7	5	0	0	77	12	158
2014	Client contact centre	40	35	15	10	0	0	0	75	10	63
2014	Communications or public affairs	45	30	10	8	4	0	3	77	12	111
2014	Access to information and privacy	16	44	24	8	8	0	0	60	16	12
2014	Security	26	28	18	9	9	0	9	60	20	11
2014	Science and technology	52	27	13	8	0	0	0	79	8	25
2014	Administration and operations	35	43	13	6	2	1	0	79	8	358
2014	Human resources	49	31	15	1	1	0	3	82	3	73
2014	Financial management	49	31	14	4	3	0	0	79	7	76
2014	Information management	39	43	16	3	0	0	0	82	3	31
2014	Information technology	38	34	15	7	4	0	2	73	12	70
2014	Internal audit	29	64	7	0	0	0	0	93	0	14
2014	Evaluation	31	42	5	5	5	0	11	82	12	17
2014	Other services to the public	43	39	12	4	1	1	0	83	5	117
2014	None of the above	46	33	7	8	4	1	1	80	12	326

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	32	15	0	3	3	0	82	3	32
2018	Communications or public affairs	49	29	10	4	2	4	2	84	6	97
2018	Science and technology	58	25	18	0	0	0	0	82	0	20
2018	Administration and operations	50	33	8	3	2	3	0	86	6	257
2018	Human resources	62	26	4	4	0	3	0	92	4	71
2018	Financial management	49	32	14	2	2	2	0	83	3	62
2018	Information management	50	36	7	7	0	0	0	86	7	14
2018	Information technology	61	24	0	3	0	9	3	97	3	36
2018	Internal audit	51	7	41	0	0	0	0	59	0	12
2018	Evaluation	35	55	4	0	5	0	0	91	5	21
2018	Data sciences	55	27	8	5	5	0	0	83	9	22
2018	Policy	54	28	7	3	5	3	0	84	9	196
2018	Project management	50	29	11	5	2	2	2	82	7	122
2018	Other services to the public	52	32	11	3	2	0	0	84	5	67
2018	None of the above	54	30	4	6	6	1	0	84	12	129
2017	Client contact centre	52	35	7	3	4	0	0	86	7	57
2017	Communications or public affairs	57	27	11	2	0	3	0	87	2	91
2017	Security	39	40	7	7	7	0	0	79	14	14
2017	Science and technology	62	27	4	4	0	0	4	92	4	24
2017	Administration and operations	48	36	9	4	2	2	0	85	6	274
2017	Human resources	56	22	9	9	1	3	0	81	10	67
2017	Financial management	53	34	10	2	1	0	0	87	3	59
2017	Procurement	49	39	0	11	0	0	0	89	11	10
2017	Information management	53	12	23	8	0	0	4	67	9	23
2017	Information technology	51	32	11	5	0	1	0	84	6	56
2017	Internal audit	35	47	0	12	6	0	0	83	17	15
2017	Evaluation	50	16	8	8	8	8	0	72	18	11
2017	Data sciences	43	47	9	0	0	0	0	91	0	10
2017	Policy	55	29	7	3	2	3	1	87	5	160
2017	Project management	45	37	12	3	1	1	1	84	4	138
2017	Other services to the public	63	25	6	2	2	3	0	91	3	60
2017	None of the above	52	31	7	5	4	2	0	85	8	158
2014	Client contact centre	42	37	13	5	0	3	0	82	5	63
2014	Communications or public affairs	46	30	12	6	4	1	1	78	10	111
2014	Access to information and privacy	18	26	40	0	8	8	0	48	8	12
2014	Security	27	37	9	8	9	0	9	71	19	11
2014	Science and technology	69	19	12	0	0	0	0	88	0	25
2014	Administration and operations	44	39	11	3	1	2	0	84	4	358
2014	Human resources	55	29	10	4	0	0	1	86	4	73
2014	Financial management	43	37	14	3	3	0	0	80	5	77
2014	Information management	45	40	13	0	0	0	3	87	0	31
2014	Information technology	43	31	15	3	3	2	3	78	6	70
2014	Internal audit	29	43	21	0	0	7	0	77	0	14
2014	Evaluation	36	31	11	0	5	16	0	81	6	17
2014	Other services to the public	58	25	10	5	2	1	0	83	7	117
2014	None of the above	51	27	12	3	2	3	1	82	5	326

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	29	6	12	5	0	0	77	17	32
2018	Communications or public affairs	47	34	11	5	2	0	1	82	7	95
2018	Science and technology	53	42	0	5	0	0	0	95	5	20
2018	Administration and operations	48	38	7	5	2	1	0	86	7	259
2018	Human resources	60	22	7	5	1	2	2	86	7	72
2018	Financial management	42	39	11	4	2	2	0	83	6	62
2018	Information management	37	50	0	14	0	0	0	86	14	14
2018	Information technology	51	35	3	3	6	0	3	89	9	37
2018	Internal audit	51	15	26	7	0	0	0	66	7	12
2018	Evaluation	37	41	4	4	10	0	4	81	15	21
2018	Data sciences	35	42	18	0	5	0	0	77	5	22
2018	Policy	50	33	6	5	6	1	0	83	11	194
2018	Project management	50	34	7	4	4	0	1	85	8	122
2018	Other services to the public	51	33	8	5	2	0	0	84	8	67
2018	None of the above	43	32	9	9	7	0	1	76	16	127
2017	Client contact centre	50	34	13	2	2	0	0	84	3	57
2017	Communications or public affairs	50	41	8	1	0	0	0	91	1	91
2017	Security	25	42	33	0	0	0	0	67	0	14
2017	Science and technology	54	34	4	0	8	0	0	88	8	24
2017	Administration and operations	45	41	8	3	3	1	0	86	6	274
2017	Human resources	58	26	7	6	3	0	0	85	8	68
2017	Financial management	46	35	10	9	0	0	0	80	9	59
2017	Procurement	49	41	10	0	0	0	0	90	0	10
2017	Information management	51	30	4	11	4	0	0	81	15	24
2017	Information technology	37	49	9	4	2	0	0	86	5	56
2017	Internal audit	35	47	0	12	6	0	0	83	17	15
2017	Evaluation	42	17	17	8	8	8	0	63	18	11
2017	Data sciences	44	37	19	0	0	0	0	81	0	10
2017	Policy	52	33	4	7	3	1	0	86	10	160
2017	Project management	47	33	9	8	3	0	1	80	11	139
2017	Other services to the public	56	34	6	2	2	2	0	91	3	60
2017	None of the above	47	37	5	6	4	1	0	84	10	158
2014	Client contact centre	35	47	14	3	1	0	0	82	4	63
2014	Communications or public affairs	45	33	11	7	3	0	1	80	10	111
2014	Access to information and privacy	34	42	16	0	8	0	0	77	8	12
2014	Security	27	18	9	18	18	0	9	50	40	11
2014	Science and technology	49	32	15	0	4	0	0	81	4	25
2014	Administration and operations	47	35	12	5	1	0	0	82	6	357
2014	Human resources	60	32	4	4	0	0	0	92	4	73
2014	Financial management	42	34	18	3	3	0	0	77	5	77
2014	Information management	45	38	14	3	0	0	0	83	3	31
2014	Information technology	48	28	15	4	3	0	2	77	7	70
2014	Internal audit	29	57	7	7	0	0	0	86	7	14
2014	Evaluation	36	32	11	5	5	11	0	76	12	17
2014	Other services to the public	53	28	11	6	2	1	0	82	7	117
2014	None of the above	49	32	9	6	3	1	1	82	9	326

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	20	6	8	3	0	0	83	11	32
2018	Communications or public affairs	60	20	12	2	2	2	1	83	4	97
2018	Science and technology	63	23	5	10	0	0	0	85	10	20
2018	Administration and operations	61	27	6	3	1	1	0	89	5	259
2018	Human resources	77	14	6	1	1	0	0	91	3	72
2018	Financial management	54	31	7	3	3	2	0	87	6	61
2018	Information management	50	36	0	7	7	0	0	86	14	14
2018	Information technology	71	18	3	0	3	3	3	94	3	37
2018	Internal audit	55	16	29	0	0	0	0	71	0	11
2018	Evaluation	41	50	0	4	5	0	0	91	9	21
2018	Data sciences	52	35	8	0	5	0	0	87	5	22
2018	Policy	62	26	4	2	5	2	0	89	7	195
2018	Project management	67	19	7	4	2	0	1	86	6	123
2018	Other services to the public	63	16	10	9	2	0	0	79	11	66
2018	None of the above	61	30	3	0	4	1	0	92	4	129
2017	Client contact centre	62	26	6	2	5	0	0	88	6	57
2017	Communications or public affairs	74	18	3	1	1	2	0	94	2	91
2017	Security	50	29	7	7	7	0	0	79	14	14
2017	Science and technology	71	16	4	0	0	9	0	96	0	24
2017	Administration and operations	57	25	10	4	3	0	0	83	7	274
2017	Human resources	65	15	7	3	8	1	0	82	11	68
2017	Financial management	55	31	10	3	1	0	0	86	4	59
2017	Procurement	40	40	10	11	0	0	0	79	11	10
2017	Information management	58	19	15	4	4	0	0	78	7	24
2017	Information technology	59	27	9	0	4	2	0	87	4	56
2017	Internal audit	54	23	6	12	6	0	0	77	17	15
2017	Evaluation	50	25	17	0	8	0	0	75	8	11
2017	Data sciences	53	47	0	0	0	0	0	100	0	10
2017	Policy	61	22	9	3	3	2	0	85	6	159
2017	Project management	59	20	12	5	3	1	1	80	8	139
2017	Other services to the public	66	26	2	2	3	2	0	94	5	60
2017	None of the above	61	25	7	3	3	1	0	87	6	159

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	27	12	3	8	0	0	77	11	32
2018	Communications or public affairs	46	23	17	9	3	0	2	70	13	96
2018	Science and technology	53	27	15	0	5	0	0	80	5	20
2018	Administration and operations	55	32	4	7	2	0	0	88	9	259
2018	Human resources	69	21	6	4	0	0	0	90	4	72
2018	Financial management	46	37	7	7	2	2	0	84	8	62
2018	Information management	43	43	7	7	0	0	0	86	7	14
2018	Information technology	64	18	8	2	6	0	3	84	7	37
2018	Internal audit	59	7	34	0	0	0	0	66	0	12
2018	Evaluation	36	46	0	9	9	0	0	82	18	21
2018	Data sciences	42	45	5	5	5	0	0	86	9	22
2018	Policy	50	26	11	5	7	0	0	77	12	196
2018	Project management	54	26	13	5	2	0	1	80	7	122
2018	Other services to the public	58	18	11	9	4	0	0	77	12	67
2018	None of the above	51	30	6	5	7	1	1	82	12	129
2017	Client contact centre	58	28	8	3	3	0	0	86	6	57
2017	Communications or public affairs	65	26	5	2	2	0	0	90	4	91
2017	Security	48	39	7	0	7	0	0	86	7	14
2017	Science and technology	57	31	8	0	4	0	0	88	4	24
2017	Administration and operations	54	27	11	4	3	0	0	82	7	273
2017	Human resources	61	17	9	8	3	1	0	79	11	68
2017	Financial management	59	24	13	3	1	0	0	83	4	59
2017	Procurement	59	29	0	11	0	0	0	89	11	10
2017	Information management	58	21	9	7	4	0	0	80	11	24
2017	Information technology	54	30	8	2	5	0	0	84	7	56
2017	Internal audit	54	17	6	17	6	0	0	71	23	15
2017	Evaluation	50	16	17	8	8	0	0	66	17	11
2017	Data sciences	53	47	0	0	0	0	0	100	0	10
2017	Policy	55	27	6	8	4	0	0	81	12	160
2017	Project management	52	27	9	9	3	0	1	79	12	139
2017	Other services to the public	68	24	3	2	3	0	0	92	5	60
2017	None of the above	57	23	10	5	5	0	0	80	10	159
2014	Client contact centre	43	34	15	6	0	2	0	78	7	63
2014	Communications or public affairs	53	25	9	5	4	1	1	80	10	111
2014	Access to information and privacy	26	34	16	16	8	0	0	60	23	12
2014	Security	27	28	18	8	9	0	9	60	19	11
2014	Science and technology	56	24	8	12	0	0	0	80	12	25
2014	Administration and operations	50	32	11	4	2	1	0	83	6	357
2014	Human resources	55	38	6	1	0	0	0	93	1	73
2014	Financial management	55	30	10	3	3	0	0	84	5	77
2014	Information management	45	40	13	3	0	0	0	84	3	31
2014	Information technology	52	30	7	3	4	1	1	85	8	70
2014	Internal audit	36	36	21	0	7	0	0	72	7	14
2014	Evaluation	35	48	0	11	5	0	0	84	16	17
2014	Other services to the public	49	36	11	3	1	1	0	85	4	117
2014	None of the above	49	31	9	6	4	1	0	81	10	326

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	23	30	30	9	0	4	4	58	9	23
2018	Administration and operations	41	30	13	5	1	2	9	79	7	95
2018	Human resources	45	18	14	0	0	18	6	82	0	16
2018	Financial management	26	44	7	4	0	8	12	86	5	27
2018	Information technology	15	46	15	0	0	8	15	80	0	13
2018	Policy	28	34	17	3	2	5	10	74	6	59
2018	Project management	38	18	35	9	0	0	0	57	9	23
2018	Other services to the public	20	43	12	12	7	0	8	68	20	25
2018	None of the above	27	31	14	11	5	0	11	66	18	40
2017	Client contact centre	16	67	8	8	0	0	0	83	8	12
2017	Communications or public affairs	35	30	28	0	0	0	8	70	0	26
2017	Administration and operations	23	43	13	7	6	2	6	72	14	86
2017	Human resources	30	39	22	0	0	0	9	76	0	23
2017	Financial management	21	34	8	4	4	13	17	77	11	24
2017	Information technology	40	39	5	5	0	5	5	88	6	20
2017	Policy	25	37	11	4	8	2	13	73	14	53
2017	Project management	25	39	16	10	7	0	3	66	17	31
2017	Other services to the public	40	27	11	11	5	6	0	71	17	17
2017	None of the above	25	38	19	2	4	0	12	72	7	50
2014	Client contact centre	7	63	23	0	0	8	0	76	0	13
2014	Communications or public affairs	24	25	24	14	0	9	3	56	16	27
2014	Administration and operations	32	34	19	6	3	1	5	70	10	110
2014	Human resources	50	32	0	9	0	0	9	90	10	22
2014	Financial management	23	55	3	13	0	3	3	83	14	31
2014	Information technology	16	25	21	5	5	11	16	56	15	19
2014	Other services to the public	29	50	12	0	0	0	9	86	0	31
2014	None of the above	17	34	17	11	3	4	14	62	16	114

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	51	8	0	0	10	0	91	0	32
2018	Communications or public affairs	31	43	14	3	2	7	0	80	5	97
2018	Science and technology	54	22	10	0	0	15	0	89	0	20
2018	Administration and operations	36	40	11	5	2	5	0	81	7	258
2018	Human resources	37	39	10	4	0	11	0	85	4	73
2018	Financial management	37	41	14	2	2	5	0	82	3	62
2018	Information management	37	32	7	7	0	18	0	83	8	14
2018	Information technology	29	43	23	3	0	3	0	74	3	38
2018	Internal audit	36	49	15	0	0	0	0	85	0	12
2018	Evaluation	26	56	5	8	0	5	0	86	9	21
2018	Data sciences	39	30	8	9	0	13	0	80	10	22
2018	Policy	36	34	12	7	3	8	0	76	11	194
2018	Project management	37	33	14	10	3	3	0	73	13	122
2018	Other services to the public	34	38	18	6	2	1	0	73	8	67
2018	None of the above	36	32	9	8	6	8	1	75	15	130
2017	Client contact centre	18	45	17	6	7	7	0	67	14	57
2017	Communications or public affairs	28	40	16	5	2	8	0	74	8	91
2017	Security	39	40	7	0	14	0	0	79	14	14
2017	Science and technology	61	28	0	0	0	11	0	100	0	24
2017	Administration and operations	29	42	14	4	2	8	0	77	7	273
2017	Human resources	23	38	19	10	1	9	0	66	13	68
2017	Financial management	27	49	13	5	3	3	0	78	9	59
2017	Procurement	30	29	10	11	10	10	0	66	23	10
2017	Information management	57	23	11	3	0	6	0	85	3	24
2017	Information technology	31	41	15	4	2	7	0	78	6	55
2017	Internal audit	48	29	12	0	0	12	0	87	0	15
2017	Evaluation	24	33	0	8	0	35	0	87	13	11
2017	Data sciences	37	36	18	9	0	0	0	73	9	10
2017	Policy	41	27	13	7	7	4	0	71	15	160
2017	Project management	21	43	22	5	3	5	0	68	9	139
2017	Other services to the public	37	40	6	11	4	2	0	78	15	60
2017	None of the above	31	36	12	7	7	8	0	72	15	159
2014	Client contact centre	15	44	20	6	0	13	1	69	7	63
2014	Communications or public affairs	21	31	22	11	4	10	1	58	17	111
2014	Access to information and privacy	18	24	42	8	0	8	0	46	8	12
2014	Security	0	27	37	18	9	0	9	30	29	11
2014	Science and technology	41	43	0	4	0	12	0	95	5	25
2014	Administration and operations	24	42	20	5	3	6	0	70	9	358
2014	Human resources	33	46	5	8	1	7	0	84	10	73
2014	Financial management	23	53	12	4	3	5	0	81	7	77
2014	Information management	27	61	9	0	0	3	0	90	0	31
2014	Information technology	27	33	21	7	2	9	1	66	11	70
2014	Internal audit	21	43	14	7	7	7	0	69	15	14
2014	Evaluation	21	27	16	11	5	21	0	60	20	17
2014	Other services to the public	36	28	14	12	5	4	2	68	18	117
2014	None of the above	25	34	22	9	3	8	0	63	14	325

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	49	5	8	0	3	0	86	9	32
2018	Communications or public affairs	29	41	17	7	4	3	0	72	11	97
2018	Science and technology	49	32	15	0	0	5	0	85	0	20
2018	Administration and operations	30	43	16	7	3	1	0	74	10	257
2018	Human resources	32	47	11	2	1	6	0	85	4	73
2018	Financial management	31	43	22	3	0	2	0	75	3	62
2018	Information management	30	46	25	0	0	0	0	75	0	14
2018	Information technology	21	51	16	10	3	0	0	72	12	38
2018	Internal audit	29	37	34	0	0	0	0	66	0	12
2018	Evaluation	17	45	30	4	4	0	0	62	8	21
2018	Data sciences	21	39	27	13	0	0	0	60	13	22
2018	Policy	34	35	17	6	5	2	0	71	11	195
2018	Project management	33	39	13	11	3	2	0	73	14	122
2018	Other services to the public	29	41	20	10	1	0	0	69	11	67
2018	None of the above	32	40	10	7	7	4	0	75	14	130
2017	Client contact centre	18	40	26	11	3	3	0	60	14	57
2017	Communications or public affairs	33	32	21	7	3	3	0	67	11	91
2017	Security	39	26	14	0	21	0	0	65	21	14
2017	Science and technology	42	31	4	4	4	16	0	86	9	24
2017	Administration and operations	27	39	17	8	4	4	1	70	12	273
2017	Human resources	21	44	21	11	2	2	0	66	13	68
2017	Financial management	21	54	22	1	2	0	0	74	3	59
2017	Procurement	20	29	30	21	0	0	0	49	21	10
2017	Information management	46	30	10	7	0	6	0	81	8	24
2017	Information technology	26	37	25	5	2	5	0	66	8	56
2017	Internal audit	29	53	17	0	0	0	0	83	0	15
2017	Evaluation	32	17	0	8	8	35	0	75	25	11
2017	Data sciences	9	64	9	9	8	0	0	73	18	10
2017	Policy	36	27	15	11	11	1	0	63	22	160
2017	Project management	17	50	17	13	3	1	0	67	16	139
2017	Other services to the public	33	34	15	9	7	2	0	68	17	60
2017	None of the above	26	42	12	8	9	2	1	70	18	158
2014	Client contact centre	16	45	19	11	3	6	0	64	16	63
2014	Communications or public affairs	21	42	17	10	4	5	1	67	15	111
2014	Access to information and privacy	26	51	0	8	8	8	0	83	17	12
2014	Security	9	18	28	18	9	0	18	33	33	11
2014	Science and technology	33	47	11	0	4	4	0	84	5	25
2014	Administration and operations	21	42	23	9	4	3	0	64	13	357
2014	Human resources	33	39	17	7	4	0	0	72	10	73
2014	Financial management	23	42	20	6	5	4	0	67	12	77
2014	Information management	33	36	28	0	0	3	0	71	0	31
2014	Information technology	19	37	13	17	4	9	1	62	23	70
2014	Internal audit	14	50	14	7	7	7	0	69	15	14
2014	Evaluation	26	11	21	11	5	21	5	50	21	17
2014	Other services to the public	29	30	20	12	7	2	1	60	19	117
2014	None of the above	22	34	26	11	5	2	0	57	16	326

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	36	18	3	0	15	0	75	4	32
2018	Communications or public affairs	22	38	22	4	5	8	0	66	10	97
2018	Science and technology	19	38	8	5	5	24	0	76	13	20
2018	Administration and operations	22	41	21	8	3	5	1	67	11	256
2018	Human resources	21	44	19	5	3	9	0	71	8	73
2018	Financial management	24	43	24	4	0	5	0	70	4	63
2018	Information management	23	46	25	0	0	7	0	74	0	14
2018	Information technology	14	47	24	7	5	3	0	63	13	38
2018	Internal audit	29	30	34	7	0	0	0	59	7	12
2018	Evaluation	22	38	26	4	4	5	0	64	9	20
2018	Data sciences	26	26	27	8	0	14	0	60	10	22
2018	Policy	19	39	22	13	2	5	0	61	16	194
2018	Project management	25	37	15	15	4	4	0	65	20	121
2018	Other services to the public	21	39	23	13	2	3	0	61	16	67
2018	None of the above	20	42	13	13	4	7	1	67	19	130
2017	Client contact centre	15	45	21	8	2	10	0	66	11	57
2017	Communications or public affairs	19	44	20	8	2	6	0	67	11	91
2017	Security	43	27	8	0	23	0	0	70	23	13
2017	Science and technology	24	36	4	8	4	25	0	80	15	24
2017	Administration and operations	17	37	23	9	4	9	1	60	14	273
2017	Human resources	13	49	18	15	2	4	0	64	18	68
2017	Financial management	9	54	27	6	2	2	0	65	8	59
2017	Procurement	30	20	10	41	0	0	0	49	41	10
2017	Information management	37	40	7	10	0	6	0	81	11	24
2017	Information technology	18	31	33	7	2	10	0	54	9	56
2017	Internal audit	18	58	17	0	0	6	0	81	0	15
2017	Evaluation	25	25	0	0	16	35	0	75	25	11
2017	Data sciences	9	55	19	9	8	0	0	64	18	10
2017	Policy	23	34	18	13	9	3	0	59	23	160
2017	Project management	13	37	27	16	3	4	0	53	19	138
2017	Other services to the public	25	39	18	12	6	0	0	64	18	60
2017	None of the above	16	40	17	13	7	7	0	61	21	159
2014	Client contact centre	13	45	24	7	2	9	0	64	9	63
2014	Communications or public affairs	18	30	21	17	4	8	1	53	24	111
2014	Access to information and privacy	18	50	8	8	0	16	0	81	9	12
2014	Security	9	9	28	28	9	0	18	22	45	11
2014	Science and technology	33	43	8	4	4	8	0	82	9	25
2014	Administration and operations	14	40	23	11	5	6	0	58	17	358
2014	Human resources	24	41	17	7	4	8	0	70	12	73
2014	Financial management	10	47	29	4	5	5	0	60	9	77
2014	Information management	30	34	31	0	0	6	0	67	0	31
2014	Information technology	17	24	29	19	4	7	1	44	25	70
2014	Internal audit	7	50	21	7	7	7	0	61	15	14
2014	Evaluation	10	10	26	11	10	26	5	31	31	17
2014	Other services to the public	16	38	22	12	8	5	0	56	21	117
2014	None of the above	13	32	27	15	6	6	0	49	22	326

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	34	26	8	0	0	0	67	8	32
2018	Communications or public affairs	21	43	13	14	5	4	0	67	20	97
2018	Science and technology	24	37	0	25	5	10	0	67	33	20
2018	Administration and operations	21	42	18	13	4	3	1	65	17	258
2018	Human resources	29	44	15	7	1	3	0	76	9	73
2018	Financial management	23	42	27	2	3	3	0	67	6	63
2018	Information management	23	50	14	0	7	7	0	78	7	14
2018	Information technology	16	44	13	19	4	3	0	63	24	38
2018	Internal audit	23	45	24	8	0	0	0	68	8	11
2018	Evaluation	26	46	5	9	9	5	0	76	19	21
2018	Data sciences	21	39	22	18	0	0	0	60	18	22
2018	Policy	19	42	13	18	5	4	0	63	23	195
2018	Project management	24	38	14	16	6	3	0	63	23	122
2018	Other services to the public	13	47	22	14	5	0	0	59	19	67
2018	None of the above	14	47	11	16	9	2	1	63	26	130
2017	Client contact centre	20	45	18	7	7	3	0	67	14	57
2017	Communications or public affairs	28	41	19	6	4	1	0	70	11	91
2017	Security	32	40	7	14	7	0	0	72	21	14
2017	Science and technology	37	40	8	7	8	0	0	77	15	24
2017	Administration and operations	18	45	17	9	4	5	0	67	14	273
2017	Human resources	28	37	20	11	4	0	0	64	16	67
2017	Financial management	18	47	19	13	3	0	0	64	16	59
2017	Procurement	20	39	10	31	0	0	0	59	31	10
2017	Information management	41	40	9	10	0	0	0	80	10	24
2017	Information technology	17	33	25	16	5	4	0	52	22	56
2017	Internal audit	30	46	17	6	0	0	0	77	6	15
2017	Evaluation	25	25	8	0	16	25	0	67	22	11
2017	Data sciences	9	46	28	9	8	0	0	55	18	10
2017	Policy	23	36	14	13	13	1	0	60	26	159
2017	Project management	15	49	15	15	4	2	0	65	19	139
2017	Other services to the public	30	35	14	20	2	0	0	65	21	60
2017	None of the above	17	39	19	13	7	5	0	59	21	159
2014	Client contact centre	20	36	21	17	3	3	0	57	21	63
2014	Communications or public affairs	19	42	20	7	5	6	1	65	13	111
2014	Access to information and privacy	28	45	0	26	0	0	0	74	26	11
2014	Security	0	36	9	28	9	0	18	44	45	11
2014	Science and technology	24	41	19	0	12	4	0	67	13	25
2014	Administration and operations	18	40	22	10	6	4	0	60	17	358
2014	Human resources	31	44	17	5	3	0	0	75	8	73
2014	Financial management	14	57	11	9	6	3	0	73	16	77
2014	Information management	26	40	26	3	0	6	0	69	3	31
2014	Information technology	18	31	18	24	4	4	0	51	29	70
2014	Internal audit	14	50	21	7	0	7	0	69	8	14
2014	Evaluation	16	42	10	5	11	16	0	69	19	17
2014	Other services to the public	24	39	11	12	10	4	0	65	23	116
2014	None of the above	17	37	20	17	6	2	0	56	24	325

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	53	17	0	0	0	0	83	0	32
2018	Communications or public affairs	22	53	15	9	1	1	0	75	10	96
2018	Science and technology	62	29	5	0	0	5	0	95	0	20
2018	Administration and operations	32	49	11	6	0	2	0	82	7	259
2018	Human resources	41	47	11	0	0	1	0	89	0	73
2018	Financial management	33	48	17	2	2	0	0	80	3	63
2018	Information management	36	50	14	0	0	0	0	86	0	14
2018	Information technology	27	43	13	8	8	0	0	70	16	38
2018	Internal audit	44	41	7	7	0	0	0	85	7	12
2018	Evaluation	35	51	5	5	4	0	0	86	9	21
2018	Data sciences	16	70	9	5	0	0	0	86	5	22
2018	Policy	28	49	16	6	0	1	0	78	6	194
2018	Project management	34	49	8	9	1	0	0	83	9	123
2018	Other services to the public	33	51	10	4	1	0	0	84	5	67
2018	None of the above	22	53	10	12	3	1	0	75	15	129
2017	Client contact centre	34	41	18	6	2	0	0	75	8	57
2017	Communications or public affairs	25	54	14	4	2	1	0	80	6	91
2017	Security	28	59	7	7	0	0	0	86	7	14
2017	Science and technology	32	51	4	0	0	12	0	95	0	24
2017	Administration and operations	32	48	14	4	1	0	0	81	6	272
2017	Human resources	42	42	13	1	1	0	0	84	3	68
2017	Financial management	32	52	6	6	2	2	0	86	8	59
2017	Procurement	40	41	10	10	0	0	0	80	10	10
2017	Information management	27	55	7	10	0	0	0	82	10	24
2017	Information technology	24	42	16	14	2	2	0	68	16	56
2017	Internal audit	47	29	17	6	0	0	0	77	6	15
2017	Evaluation	24	59	8	8	0	0	0	83	8	11
2017	Data sciences	28	17	37	9	8	0	0	45	18	10
2017	Policy	32	38	10	12	6	1	0	71	18	159
2017	Project management	26	51	13	10	0	0	0	77	10	139
2017	Other services to the public	36	41	12	11	0	0	0	77	11	60
2017	None of the above	29	43	11	9	4	4	0	75	14	158
2014	Client contact centre	20	55	22	2	0	1	0	76	2	63
2014	Communications or public affairs	33	43	6	9	3	4	1	81	13	111
2014	Access to information and privacy	34	50	8	0	0	8	0	92	0	12
2014	Security	18	46	27	0	0	0	9	71	0	11
2014	Science and technology	61	35	0	0	4	0	0	96	4	25
2014	Administration and operations	27	50	15	6	1	1	0	78	7	358
2014	Human resources	45	33	13	5	1	3	0	80	7	73
2014	Financial management	32	46	16	1	3	2	0	80	4	77
2014	Information management	36	49	12	3	0	0	0	85	3	31
2014	Information technology	26	32	32	6	1	3	0	60	7	70
2014	Internal audit	36	50	14	0	0	0	0	86	0	14
2014	Evaluation	27	26	26	10	0	11	0	59	12	17
2014	Other services to the public	31	46	12	8	2	2	0	78	9	117
2014	None of the above	26	44	17	9	3	1	0	70	12	326

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	41	6	6	3	3	0	85	9	32
2018	Communications or public affairs	33	35	14	12	1	4	0	71	14	96
2018	Science and technology	39	37	10	0	5	10	0	84	5	20
2018	Administration and operations	45	42	3	7	2	0	1	88	9	259
2018	Human resources	64	25	6	0	0	3	1	94	0	73
2018	Financial management	40	49	8	4	0	0	0	89	4	62
2018	Information management	43	43	7	7	0	0	0	86	7	14
2018	Information technology	41	36	12	3	5	3	0	79	8	38
2018	Internal audit	71	29	0	0	0	0	0	100	0	12
2018	Evaluation	59	23	14	0	4	0	0	82	4	21
2018	Data sciences	46	36	9	5	0	5	0	86	5	22
2018	Policy	50	32	8	5	4	1	0	83	9	194
2018	Project management	46	37	8	3	3	2	2	86	7	122
2018	Other services to the public	59	27	8	5	0	0	2	88	5	67
2018	None of the above	40	38	4	6	5	3	3	83	12	130
2017	Client contact centre	38	36	18	4	0	3	0	77	4	57
2017	Communications or public affairs	50	30	11	4	1	4	0	83	6	91
2017	Security	32	50	18	0	0	0	0	82	0	14
2017	Science and technology	21	52	4	19	0	4	0	76	20	24
2017	Administration and operations	46	38	8	4	3	3	0	86	7	272
2017	Human resources	52	32	9	4	1	0	1	85	6	68
2017	Financial management	42	43	3	6	5	1	0	86	11	59
2017	Procurement	59	21	0	0	10	10	0	89	11	10
2017	Information management	44	42	0	13	0	0	0	87	13	24
2017	Information technology	34	46	7	10	0	2	0	82	10	56
2017	Internal audit	53	34	0	0	0	12	0	100	0	15
2017	Evaluation	41	33	0	8	0	18	0	90	10	11
2017	Data sciences	36	56	8	0	0	0	0	92	0	10
2017	Policy	46	34	8	6	2	3	1	83	9	160
2017	Project management	45	39	9	4	2	0	1	85	7	139
2017	Other services to the public	41	43	8	5	2	2	0	86	6	60
2017	None of the above	53	26	7	7	5	2	1	81	12	159
2014	Client contact centre	35	46	4	7	6	2	0	83	13	63
2014	Communications or public affairs	44	38	4	6	4	3	1	85	10	111
2014	Access to information and privacy	50	42	8	0	0	0	0	92	0	12
2014	Security	26	46	9	9	0	0	9	80	10	11
2014	Science and technology	61	24	15	0	0	0	0	85	0	25
2014	Administration and operations	47	40	5	3	2	2	0	89	6	358
2014	Human resources	57	29	10	0	0	3	1	90	0	73
2014	Financial management	43	41	4	5	3	1	3	87	8	77
2014	Information management	45	45	10	0	0	0	0	90	0	31
2014	Information technology	35	45	4	4	4	4	3	87	8	70
2014	Internal audit	43	43	7	7	0	0	0	86	7	14
2014	Evaluation	58	27	5	0	0	11	0	95	0	17
2014	Other services to the public	50	30	10	3	2	3	1	84	5	117
2014	None of the above	46	37	6	5	3	2	0	85	8	326

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	51	3	6	0	6	90	6	31
2018	Communications or public affairs	37	42	16	6	0	0	78	6	96
2018	Science and technology	50	40	9	0	0	0	91	0	19
2018	Administration and operations	45	36	13	3	1	2	83	4	256
2018	Human resources	61	31	5	0	0	3	95	0	73
2018	Financial management	41	53	2	2	0	2	96	2	62
2018	Information management	43	57	0	0	0	0	100	0	14
2018	Information technology	44	42	11	0	3	0	86	3	37
2018	Internal audit	63	30	7	0	0	0	93	0	12
2018	Evaluation	58	33	5	0	4	0	91	4	21
2018	Data sciences	51	40	5	5	0	0	91	5	22
2018	Policy	42	40	12	4	2	1	82	6	194
2018	Project management	45	37	10	3	2	2	84	6	122
2018	Other services to the public	46	38	12	3	0	0	84	3	65
2018	None of the above	37	40	15	5	3	1	78	8	128

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	28	20	3	8	13	3	63	13	32
2018	Communications or public affairs	19	28	23	10	8	9	3	53	20	97
2018	Science and technology	14	23	24	10	10	20	0	46	24	20
2018	Administration and operations	21	27	17	13	7	13	2	56	24	258
2018	Human resources	30	28	10	14	3	13	3	69	20	73
2018	Financial management	22	25	24	7	6	16	0	56	16	62
2018	Information management	25	46	15	7	0	7	0	76	8	13
2018	Information technology	24	41	21	5	3	5	0	69	9	38
2018	Internal audit	36	7	49	0	7	0	0	44	7	12
2018	Evaluation	27	19	15	15	4	21	0	58	24	20
2018	Data sciences	21	30	14	13	0	17	5	66	17	22
2018	Policy	15	18	17	17	12	16	5	41	37	195
2018	Project management	18	22	18	19	12	9	2	45	35	122
2018	Other services to the public	16	28	23	18	8	6	1	47	28	67
2018	None of the above	15	24	31	7	12	7	4	44	22	130
2017	Client contact centre	19	24	14	15	11	10	7	52	32	57
2017	Communications or public affairs	25	16	17	13	5	17	6	54	24	91
2017	Security	14	15	25	14	21	5	7	33	39	14
2017	Science and technology	0	42	14	12	4	25	4	59	22	24
2017	Administration and operations	15	24	20	12	10	13	6	49	26	271
2017	Human resources	26	21	21	7	8	14	3	57	19	68
2017	Financial management	14	27	23	13	9	13	2	48	25	58
2017	Procurement	10	20	21	10	20	10	10	37	37	10
2017	Information management	31	9	29	17	3	0	10	45	23	24
2017	Information technology	22	11	29	16	9	9	3	38	29	56
2017	Internal audit	24	23	0	17	6	24	6	67	33	15
2017	Evaluation	8	25	25	0	8	34	0	50	13	11
2017	Data sciences	9	9	26	37	0	19	0	22	46	10
2017	Policy	19	20	16	9	16	16	4	49	31	158
2017	Project management	6	25	23	12	15	17	2	39	33	139
2017	Other services to the public	18	20	25	15	6	9	6	46	25	60
2017	None of the above	17	23	15	13	12	15	6	50	31	159
2014	Client contact centre	9	30	23	12	12	14	1	45	28	63
2014	Communications or public affairs	9	19	24	21	12	12	5	33	39	111
2014	Access to information and privacy	18	34	8	16	8	16	0	62	29	12
2014	Security	18	9	9	28	18	0	18	33	56	11
2014	Science and technology	28	21	39	4	0	8	0	53	4	25
2014	Administration and operations	15	25	24	12	8	11	4	48	23	357
2014	Human resources	23	15	13	16	8	14	11	51	31	73
2014	Financial management	20	26	11	14	13	12	4	55	32	77
2014	Information management	14	21	25	10	5	14	10	46	21	31
2014	Information technology	12	20	20	14	10	23	1	42	31	70
2014	Internal audit	0	14	57	14	7	7	0	15	23	14
2014	Evaluation	5	22	11	21	5	21	16	42	40	17
2014	Other services to the public	22	24	13	11	12	14	5	56	28	117
2014	None of the above	14	20	18	15	14	16	3	42	35	326

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	44	13	15	3	0	0	70	17	31
2018	Communications or public affairs	23	47	12	12	5	2	0	71	17	97
2018	Science and technology	15	43	15	18	5	5	0	61	24	20
2018	Administration and operations	25	41	18	11	5	1	0	67	15	259
2018	Human resources	35	39	14	7	3	2	0	76	10	73
2018	Financial management	27	41	19	10	0	2	0	70	10	62
2018	Information management	20	55	24	0	0	0	0	76	0	14
2018	Information technology	22	44	12	11	11	0	0	66	21	38
2018	Internal audit	36	56	7	0	0	0	0	93	0	12
2018	Evaluation	36	37	13	9	4	0	0	74	13	21
2018	Data sciences	9	56	18	8	8	0	0	65	17	22
2018	Policy	20	30	25	14	6	5	0	52	21	194
2018	Project management	22	35	17	20	3	3	0	59	23	123
2018	Other services to the public	26	37	22	11	5	0	0	62	16	67
2018	None of the above	21	41	20	9	6	3	0	64	16	130
2017	Client contact centre	30	39	16	10	0	6	0	73	10	57
2017	Communications or public affairs	40	38	10	3	3	7	0	83	7	90
2017	Security	32	47	0	14	7	0	0	79	21	14
2017	Science and technology	23	43	12	11	0	8	4	74	13	24
2017	Administration and operations	29	36	17	9	4	5	0	69	13	273
2017	Human resources	34	47	8	6	3	2	0	83	9	68
2017	Financial management	31	55	8	6	0	0	0	86	6	58
2017	Procurement	49	20	21	10	0	0	0	69	10	10
2017	Information management	33	32	28	7	0	0	0	64	7	24
2017	Information technology	22	41	28	5	0	4	0	65	5	56
2017	Internal audit	23	65	0	6	6	0	0	88	12	15
2017	Evaluation	40	34	8	0	0	18	0	90	0	11
2017	Data sciences	37	27	36	0	0	0	0	64	0	10
2017	Policy	26	31	14	14	8	6	1	61	24	160
2017	Project management	21	45	12	14	5	3	1	68	19	138
2017	Other services to the public	31	36	12	12	6	3	0	68	19	60
2017	None of the above	29	37	11	9	6	5	3	72	16	159
2014	Client contact centre	29	40	10	10	6	5	0	73	17	63
2014	Communications or public affairs	29	40	17	8	3	3	1	71	11	111
2014	Access to information and privacy	10	34	16	24	0	16	0	53	28	12
2014	Security	9	55	0	18	9	0	9	71	29	11
2014	Science and technology	26	27	31	8	4	4	0	55	12	25
2014	Administration and operations	24	41	18	12	2	3	0	67	15	358
2014	Human resources	32	43	11	7	4	2	1	77	11	73
2014	Financial management	26	51	18	3	3	0	0	77	5	76
2014	Information management	33	33	13	5	6	7	3	73	13	30
2014	Information technology	17	27	33	15	7	1	0	44	22	70
2014	Internal audit	29	57	7	0	7	0	0	86	7	14
2014	Evaluation	10	37	21	0	10	0	22	61	12	17
2014	Other services to the public	27	34	14	16	7	3	0	63	23	117
2014	None of the above	19	39	18	13	8	1	1	59	22	326

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	17	17	22	8	3	0	51	31	32
2018	Communications or public affairs	14	31	18	21	10	5	2	48	33	97
2018	Science and technology	0	34	10	34	23	0	0	34	57	20
2018	Administration and operations	25	35	15	14	8	2	1	63	22	258
2018	Human resources	39	25	17	9	6	2	1	66	16	73
2018	Financial management	21	28	26	12	7	4	2	52	20	63
2018	Information management	12	47	27	7	0	0	7	64	7	14
2018	Information technology	24	38	11	12	5	2	8	69	20	38
2018	Internal audit	22	29	49	0	0	0	0	51	0	12
2018	Evaluation	33	29	9	10	15	0	5	65	26	20
2018	Data sciences	30	32	14	0	24	0	0	62	24	22
2018	Policy	21	29	14	21	8	4	2	53	31	195
2018	Project management	21	23	22	19	14	1	0	45	33	123
2018	Other services to the public	20	31	18	21	8	2	0	52	29	67
2018	None of the above	20	27	15	18	15	2	2	50	34	129
2017	Client contact centre	25	14	28	11	14	4	3	42	27	57
2017	Communications or public affairs	24	33	12	20	3	5	2	62	25	91
2017	Security	14	29	0	24	21	0	12	49	51	14
2017	Science and technology	10	21	7	15	24	9	15	40	51	24
2017	Administration and operations	17	33	16	16	10	5	2	54	28	274
2017	Human resources	27	28	20	8	7	5	4	61	17	67
2017	Financial management	22	37	18	18	3	2	0	60	22	59
2017	Procurement	20	10	29	31	0	0	10	33	34	10
2017	Information management	35	29	7	23	7	0	0	63	30	24
2017	Information technology	18	33	13	19	10	3	4	55	32	56
2017	Internal audit	18	30	17	12	12	6	6	54	26	15
2017	Evaluation	32	26	17	8	17	0	0	58	25	11
2017	Data sciences	37	27	9	9	18	0	0	64	26	10
2017	Policy	20	28	15	15	13	5	3	53	31	159
2017	Project management	15	32	12	24	13	1	2	49	38	139
2017	Other services to the public	27	27	6	24	11	3	2	57	37	60
2017	None of the above	20	28	12	16	12	6	6	55	31	157
2014	Client contact centre	15	28	24	14	15	2	3	44	30	63
2014	Communications or public affairs	14	22	17	25	15	5	2	39	43	111
2014	Access to information and privacy	0	16	44	8	8	23	0	21	21	12
2014	Security	8	18	37	9	18	0	9	29	30	11
2014	Science and technology	12	24	15	12	24	13	0	41	41	25
2014	Administration and operations	15	33	16	20	12	2	1	50	33	358
2014	Human resources	15	24	26	17	9	7	3	42	29	73
2014	Financial management	17	38	12	17	11	3	3	57	30	77
2014	Information management	14	31	22	15	12	3	3	49	28	31
2014	Information technology	15	30	14	19	19	3	0	47	39	70
2014	Internal audit	7	50	7	14	0	14	7	73	18	14
2014	Evaluation	16	15	16	10	16	5	22	43	36	17
2014	Other services to the public	21	22	16	19	12	3	7	48	34	117
2014	None of the above	13	24	18	25	15	3	2	39	42	326

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	38	32	0	3	5	0	63	3	32
2018	Communications or public affairs	17	55	12	4	5	6	0	77	9	95
2018	Science and technology	19	43	5	13	5	15	0	73	21	20
2018	Administration and operations	26	43	20	6	3	3	0	71	9	259
2018	Human resources	45	30	17	4	1	3	0	77	5	73
2018	Financial management	33	38	21	5	3	2	0	72	7	63
2018	Information management	24	39	37	0	0	0	0	63	0	14
2018	Information technology	30	35	24	7	3	2	0	66	10	38
2018	Internal audit	30	36	34	0	0	0	0	66	0	12
2018	Evaluation	32	50	5	0	4	5	4	90	5	21
2018	Data sciences	35	31	20	9	5	0	0	66	14	22
2018	Policy	24	43	20	6	2	5	0	70	9	194
2018	Project management	32	40	18	3	4	2	0	73	8	122
2018	Other services to the public	23	46	19	10	2	0	0	69	12	67
2018	None of the above	25	43	11	14	5	1	1	70	19	130
2017	Client contact centre	21	38	27	5	6	2	2	61	11	56
2017	Communications or public affairs	31	50	7	6	1	4	0	84	8	90
2017	Security	25	36	25	7	7	0	0	61	14	14
2017	Science and technology	13	40	16	12	4	16	0	63	18	24
2017	Administration and operations	20	43	25	5	2	5	0	66	7	271
2017	Human resources	34	29	27	3	1	5	1	67	5	68
2017	Financial management	22	43	21	9	0	5	0	68	10	59
2017	Procurement	20	30	39	11	0	0	0	49	11	10
2017	Information management	30	25	27	8	4	6	0	59	12	23
2017	Information technology	24	37	25	7	2	5	0	64	10	56
2017	Internal audit	36	53	0	0	12	0	0	88	12	15
2017	Evaluation	24	50	0	8	0	18	0	90	10	11
2017	Data sciences	37	36	19	0	8	0	0	73	8	10
2017	Policy	28	36	19	9	4	3	0	66	14	158
2017	Project management	20	52	17	6	1	3	1	75	7	139
2017	Other services to the public	23	50	11	8	5	3	0	76	13	60
2017	None of the above	30	44	10	6	6	3	0	77	13	159

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	42	15	5	0	0	0	80	5	32
2018	Communications or public affairs	46	42	6	1	2	3	0	91	3	94
2018	Science and technology	49	29	15	0	0	8	0	84	0	20
2018	Administration and operations	49	34	9	5	1	3	0	85	6	257
2018	Human resources	65	27	5	0	0	3	0	95	0	72
2018	Financial management	37	48	10	2	0	3	0	88	2	63
2018	Information management	64	36	0	0	0	0	0	100	0	14
2018	Information technology	47	44	8	0	0	0	0	92	0	38
2018	Internal audit	66	26	7	0	0	0	0	93	0	12
2018	Evaluation	64	31	5	0	0	0	0	95	0	21
2018	Data sciences	36	34	14	8	5	5	0	73	13	22
2018	Policy	39	40	10	7	2	1	0	81	9	195
2018	Project management	58	28	7	3	0	3	0	90	3	123
2018	Other services to the public	41	46	5	6	0	1	0	88	6	67
2018	None of the above	30	48	7	6	1	7	0	84	8	126
2017	Client contact centre	43	36	13	2	0	6	0	84	2	57
2017	Communications or public affairs	44	35	12	2	1	5	0	84	3	91
2017	Security	41	28	18	7	7	0	0	68	14	14
2017	Science and technology	49	35	4	4	0	8	0	91	4	24
2017	Administration and operations	40	42	8	3	2	5	0	86	5	273
2017	Human resources	55	33	7	2	1	1	0	90	3	68
2017	Financial management	39	47	9	2	0	3	0	89	2	58
2017	Procurement	59	31	0	0	0	10	0	100	0	10
2017	Information management	42	51	0	7	0	0	0	93	7	24
2017	Information technology	39	38	20	2	0	2	0	78	2	55
2017	Internal audit	53	24	12	6	6	0	0	77	12	15
2017	Evaluation	54	37	0	0	0	9	0	100	0	10
2017	Data sciences	37	36	18	0	0	9	0	81	0	10
2017	Policy	44	28	12	3	2	10	0	81	6	160
2017	Project management	39	41	12	3	1	5	0	84	4	139
2017	Other services to the public	40	34	14	5	3	6	0	77	8	60
2017	None of the above	44	32	10	4	4	5	1	81	9	158
2014	Client contact centre	41	41	10	3	3	2	0	84	6	63
2014	Communications or public affairs	43	32	14	2	2	7	1	81	4	111
2014	Access to information and privacy	50	34	8	0	0	8	0	91	0	12
2014	Security	36	46	0	0	9	0	9	90	10	11
2014	Science and technology	40	40	16	4	0	0	0	80	4	25
2014	Administration and operations	41	42	12	2	1	3	0	86	2	358
2014	Human resources	48	38	6	3	1	4	0	89	5	73
2014	Financial management	48	36	12	1	1	3	0	85	3	77
2014	Information management	53	31	16	0	0	0	0	84	0	31
2014	Information technology	42	38	13	3	0	4	0	84	3	69
2014	Internal audit	21	71	7	0	0	0	0	93	0	14
2014	Evaluation	53	37	5	0	0	5	0	94	0	17
2014	Other services to the public	42	37	11	2	0	6	0	85	3	117
2014	None of the above	39	33	16	3	1	8	0	79	5	325

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	35	9	3	0	3	0	88	3	32
2018	Communications or public affairs	39	48	7	4	1	2	0	88	5	95
2018	Science and technology	63	24	5	0	0	8	0	95	0	20
2018	Administration and operations	47	41	8	1	1	1	0	89	2	256
2018	Human resources	65	31	1	0	0	3	0	99	0	72
2018	Financial management	47	44	7	2	0	0	0	91	2	63
2018	Information management	63	31	7	0	0	0	0	93	0	14
2018	Information technology	50	39	8	0	0	3	0	92	0	38
2018	Internal audit	81	12	7	0	0	0	0	93	0	12
2018	Evaluation	60	30	5	5	0	0	0	89	5	20
2018	Data sciences	49	35	12	0	5	0	0	83	5	22
2018	Policy	38	40	9	8	3	1	0	79	11	195
2018	Project management	49	37	8	5	1	1	0	86	6	123
2018	Other services to the public	42	39	11	7	0	1	0	82	7	67
2018	None of the above	33	46	4	11	3	3	0	82	14	128
2017	Client contact centre	48	41	10	0	0	2	0	90	0	57
2017	Communications or public affairs	46	44	5	3	0	2	0	91	3	91
2017	Security	58	21	0	14	7	0	0	79	21	14
2017	Science and technology	54	39	4	4	0	0	0	92	4	24
2017	Administration and operations	42	47	7	2	1	1	0	90	3	273
2017	Human resources	57	36	6	1	0	0	0	93	1	68
2017	Financial management	47	47	6	0	0	0	0	94	0	59
2017	Procurement	59	20	21	0	0	0	0	79	0	10
2017	Information management	50	37	13	0	0	0	0	87	0	24
2017	Information technology	44	41	13	0	0	2	0	87	0	55
2017	Internal audit	47	35	6	6	6	0	0	83	12	15
2017	Evaluation	41	51	0	0	8	0	0	92	8	11
2017	Data sciences	37	35	27	0	0	0	0	73	0	10
2017	Policy	42	38	10	5	2	3	0	83	7	160
2017	Project management	33	53	8	2	2	2	0	87	4	137
2017	Other services to the public	38	43	9	9	2	0	0	80	11	60
2017	None of the above	42	40	7	7	3	1	0	83	10	159
2014	Client contact centre	36	48	9	2	3	2	0	85	5	63
2014	Communications or public affairs	43	35	12	3	3	3	1	81	6	111
2014	Access to information and privacy	50	26	8	8	0	8	0	82	9	12
2014	Security	27	54	9	0	0	0	9	90	0	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	41	44	10	2	1	2	0	86	3	358
2014	Human resources	47	42	4	4	0	3	0	92	4	73
2014	Financial management	46	42	8	0	1	3	0	91	1	77
2014	Information management	63	31	6	0	0	0	0	94	0	31
2014	Information technology	49	34	13	1	0	3	0	86	1	70
2014	Internal audit	14	71	14	0	0	0	0	86	0	14
2014	Evaluation	32	53	5	5	0	5	0	90	5	17
2014	Other services to the public	45	36	15	2	2	0	0	81	4	117
2014	None of the above	39	36	14	5	2	4	0	78	7	326

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	49	11	0	0	0	0	89	0	32
2018	Communications or public affairs	52	39	8	0	0	0	1	92	0	96
2018	Science and technology	71	24	5	0	0	0	0	95	0	20
2018	Administration and operations	55	36	6	2	0	0	0	91	2	255
2018	Human resources	75	21	4	0	0	0	0	96	0	73
2018	Financial management	57	37	4	2	0	0	0	94	2	63
2018	Information management	63	31	7	0	0	0	0	93	0	14
2018	Information technology	56	34	8	3	0	0	0	89	3	38
2018	Internal audit	74	19	7	0	0	0	0	93	0	12
2018	Evaluation	62	34	0	0	4	0	0	96	4	20
2018	Data sciences	49	47	0	0	5	0	0	95	5	22
2018	Policy	51	39	7	1	1	0	0	90	3	195
2018	Project management	59	26	8	7	0	0	0	86	7	123
2018	Other services to the public	56	32	8	3	0	1	0	88	3	67
2018	None of the above	57	30	5	4	4	1	0	88	7	128
2017	Client contact centre	43	49	7	2	0	0	0	92	2	57
2017	Communications or public affairs	57	40	3	0	0	0	0	97	0	91
2017	Security	58	14	14	7	7	0	0	72	14	14
2017	Science and technology	57	39	0	0	0	4	0	100	0	24
2017	Administration and operations	49	44	4	2	1	0	0	92	3	274
2017	Human resources	69	28	3	0	0	0	0	97	0	68
2017	Financial management	60	34	6	0	0	0	0	94	0	59
2017	Procurement	69	20	0	11	0	0	0	89	11	10
2017	Information management	58	35	3	4	0	0	0	93	4	24
2017	Information technology	49	39	9	2	2	0	0	88	4	56
2017	Internal audit	77	6	6	12	0	0	0	83	12	15
2017	Evaluation	41	51	0	8	0	0	0	92	8	11
2017	Data sciences	47	53	0	0	0	0	0	100	0	10
2017	Policy	50	33	9	4	3	0	0	83	7	159
2017	Project management	44	48	5	1	2	0	0	92	3	139
2017	Other services to the public	59	31	8	0	2	2	0	91	2	60
2017	None of the above	53	31	9	4	2	1	1	85	6	159
2014	Client contact centre	43	51	2	1	3	0	0	94	5	63
2014	Communications or public affairs	47	41	8	1	2	0	1	90	3	111
2014	Access to information and privacy	60	16	16	0	0	8	0	82	0	12
2014	Security	27	64	0	0	0	0	9	100	0	11
2014	Science and technology	73	24	3	0	0	0	0	97	0	25
2014	Administration and operations	45	46	7	1	1	0	0	91	2	357
2014	Human resources	62	34	3	1	0	0	0	96	1	73
2014	Financial management	48	45	3	3	1	0	0	93	4	76
2014	Information management	68	25	6	0	0	0	0	94	0	31
2014	Information technology	47	46	6	1	0	0	0	93	1	70
2014	Internal audit	23	69	8	0	0	0	0	92	0	13
2014	Evaluation	53	37	5	0	5	0	0	90	5	17
2014	Other services to the public	55	31	10	3	1	0	0	86	4	116
2014	None of the above	48	34	15	2	1	0	0	82	3	326

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	34	19	0	0	0	0	81	0	32
2018	Communications or public affairs	51	34	12	1	1	1	0	86	2	95
2018	Science and technology	72	23	0	5	0	0	0	95	5	20
2018	Administration and operations	58	29	9	1	2	0	0	88	3	256
2018	Human resources	79	17	3	1	0	0	0	96	1	73
2018	Financial management	60	28	9	3	0	0	0	88	3	63
2018	Information management	71	29	0	0	0	0	0	100	0	13
2018	Information technology	59	30	5	3	3	0	0	89	5	38
2018	Internal audit	74	7	12	7	0	0	0	81	7	12
2018	Evaluation	59	27	0	10	4	0	0	86	14	21
2018	Data sciences	44	39	12	0	5	0	0	83	5	22
2018	Policy	47	39	11	2	1	0	0	86	3	196
2018	Project management	58	26	9	8	0	0	0	84	8	121
2018	Other services to the public	55	30	8	6	1	0	0	85	7	66
2018	None of the above	48	35	6	5	5	2	0	84	10	127
2017	Client contact centre	43	42	12	2	0	2	0	86	2	57
2017	Communications or public affairs	58	31	8	2	0	0	0	89	2	91
2017	Security	58	14	7	14	7	0	0	72	21	14
2017	Science and technology	64	33	0	0	4	0	0	96	4	24
2017	Administration and operations	50	35	10	2	2	1	0	86	4	271
2017	Human resources	65	24	9	3	0	0	0	88	3	67
2017	Financial management	60	30	10	0	0	0	0	90	0	58
2017	Procurement	59	20	10	0	11	0	0	79	11	10
2017	Information management	52	25	16	4	3	0	0	77	7	24
2017	Information technology	47	31	16	4	2	0	0	79	5	56
2017	Internal audit	58	24	12	0	6	0	0	83	6	15
2017	Evaluation	25	50	17	8	0	0	0	75	8	11
2017	Data sciences	55	28	17	0	0	0	0	83	0	10
2017	Policy	50	29	11	5	4	1	0	80	9	158
2017	Project management	43	40	11	3	2	1	0	84	5	138
2017	Other services to the public	55	33	8	0	5	0	0	88	5	60
2017	None of the above	50	29	9	5	5	1	1	80	11	159
2014	Client contact centre	32	55	8	3	0	2	0	89	3	63
2014	Communications or public affairs	38	40	11	9	0	1	1	80	9	111
2014	Access to information and privacy	16	61	23	0	0	0	0	77	0	12
2014	Security	18	55	9	8	0	0	9	81	9	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	40	42	13	4	1	1	0	83	4	358
2014	Human resources	62	30	7	0	0	1	0	93	0	73
2014	Financial management	52	35	8	3	3	0	0	87	5	77
2014	Information management	41	44	12	0	0	3	0	88	0	31
2014	Information technology	27	46	17	7	2	0	0	73	9	70
2014	Internal audit	21	57	7	14	0	0	0	79	14	14
2014	Evaluation	37	53	5	0	5	0	0	90	5	17
2014	Other services to the public	49	30	14	6	1	0	0	79	7	117
2014	None of the above	36	38	18	4	3	1	0	74	7	326

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	34	19	5	0	0	0	75	5	32
2018	Communications or public affairs	47	41	8	2	1	1	0	89	3	96
2018	Science and technology	62	33	0	5	0	0	0	95	5	19
2018	Administration and operations	54	32	10	2	1	0	0	86	4	256
2018	Human resources	78	18	3	1	0	0	0	96	1	73
2018	Financial management	61	29	7	3	0	0	0	90	3	62
2018	Information management	45	48	7	0	0	0	0	93	0	14
2018	Information technology	51	39	7	0	3	0	0	90	3	38
2018	Internal audit	66	22	12	0	0	0	0	88	0	12
2018	Evaluation	59	27	0	10	4	0	0	86	14	21
2018	Data sciences	35	52	8	5	0	0	0	87	5	22
2018	Policy	42	40	13	3	2	0	0	82	5	195
2018	Project management	50	34	5	11	0	0	0	85	11	122
2018	Other services to the public	44	44	6	5	1	0	0	88	6	67
2018	None of the above	43	39	6	6	5	1	0	83	11	128
2017	Client contact centre	44	38	18	0	0	0	0	82	0	57
2017	Communications or public affairs	53	36	8	2	0	0	0	89	2	91
2017	Security	58	14	7	14	7	0	0	72	21	14
2017	Science and technology	57	35	4	4	0	0	0	92	4	24
2017	Administration and operations	42	42	10	3	1	0	0	85	5	274
2017	Human resources	62	29	7	1	0	0	0	91	1	68
2017	Financial management	59	30	9	2	0	0	0	89	2	59
2017	Procurement	59	20	10	0	11	0	0	79	11	10
2017	Information management	42	44	3	11	0	0	0	86	11	24
2017	Information technology	47	33	14	5	0	0	0	80	5	56
2017	Internal audit	58	24	6	12	0	0	0	83	12	15
2017	Evaluation	25	50	8	17	0	0	0	75	17	11
2017	Data sciences	55	45	0	0	0	0	0	100	0	10
2017	Policy	47	32	11	6	3	0	0	80	10	158
2017	Project management	38	45	11	4	1	0	0	83	6	139
2017	Other services to the public	58	28	9	2	3	0	0	86	5	60
2017	None of the above	46	33	6	6	5	2	1	82	12	159
2014	Client contact centre	36	55	5	5	0	0	0	90	5	63
2014	Communications or public affairs	38	42	9	10	0	1	1	81	10	111
2014	Access to information and privacy	37	40	23	0	0	0	0	77	0	12
2014	Security	18	46	18	8	0	0	9	71	9	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	37	47	12	2	1	1	0	85	3	358
2014	Human resources	59	33	8	0	0	0	0	92	0	73
2014	Financial management	49	39	5	5	1	0	0	88	6	77
2014	Information management	41	44	12	0	0	0	3	88	0	31
2014	Information technology	27	46	14	8	2	1	0	74	11	70
2014	Internal audit	21	57	7	14	0	0	0	79	14	14
2014	Evaluation	37	53	5	0	5	0	0	90	5	17
2014	Other services to the public	44	36	14	6	1	1	0	80	7	117
2014	None of the above	34	40	17	4	4	0	0	75	9	324

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	12	17	12	5	3	0	66	17	32
2018	Communications or public affairs	52	32	8	5	3	0	0	84	8	96
2018	Science and technology	71	10	5	0	5	5	5	89	5	20
2018	Administration and operations	54	27	9	5	3	2	1	82	9	257
2018	Human resources	77	10	8	0	1	4	0	91	1	72
2018	Financial management	44	28	22	2	2	3	0	74	3	63
2018	Information management	45	48	0	7	0	0	0	93	7	14
2018	Information technology	67	21	4	4	3	0	0	89	7	38
2018	Internal audit	51	15	26	7	0	0	0	66	7	12
2018	Evaluation	54	19	13	5	9	0	0	73	14	21
2018	Data sciences	39	32	11	5	13	0	0	71	17	22
2018	Policy	38	27	20	10	3	2	0	66	13	195
2018	Project management	49	22	15	11	2	1	0	72	13	123
2018	Other services to the public	43	33	13	6	5	1	0	77	10	67
2018	None of the above	44	24	14	9	5	1	1	71	14	128
2017	Client contact centre	41	34	9	7	0	7	2	82	8	56
2017	Communications or public affairs	55	28	10	4	1	2	0	85	5	91
2017	Security	33	28	12	7	21	0	0	61	28	14
2017	Science and technology	39	33	12	4	4	9	0	79	8	24
2017	Administration and operations	45	29	13	6	4	3	0	75	11	272
2017	Human resources	66	18	9	4	3	0	0	84	7	67
2017	Financial management	50	27	14	3	2	3	0	80	5	56
2017	Procurement	59	0	29	0	11	0	0	59	11	10
2017	Information management	44	17	20	7	3	4	4	67	12	24
2017	Information technology	35	24	30	7	2	2	0	61	9	56
2017	Internal audit	47	6	17	0	6	18	6	70	8	15
2017	Evaluation	33	35	8	24	0	0	0	68	24	11
2017	Data sciences	55	27	9	9	0	0	0	82	9	10
2017	Policy	33	29	14	13	7	4	1	64	21	160
2017	Project management	37	32	15	6	4	6	0	73	11	138
2017	Other services to the public	44	26	16	6	2	6	0	75	8	60
2017	None of the above	41	25	12	6	8	8	1	72	15	158
2014	Client contact centre	46	33	10	6	0	5	0	83	7	63
2014	Communications or public affairs	38	35	12	6	4	4	1	77	10	110
2014	Access to information and privacy	19	26	40	0	8	8	0	49	8	12
2014	Security	0	28	46	9	8	0	9	30	19	11
2014	Science and technology	49	20	19	9	0	4	0	72	9	25
2014	Administration and operations	39	31	14	8	3	5	0	74	11	358
2014	Human resources	59	22	12	5	1	0	0	82	7	73
2014	Financial management	49	25	12	8	6	0	0	74	14	77
2014	Information management	35	29	18	9	4	3	3	68	13	31
2014	Information technology	30	26	22	12	5	4	0	58	19	70
2014	Internal audit	21	64	7	0	7	0	0	86	7	14
2014	Evaluation	32	27	26	0	0	16	0	70	0	17
2014	Other services to the public	40	27	17	7	4	4	1	70	12	117
2014	None of the above	36	27	19	9	5	3	1	65	15	326

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	41	38	20	32
2018	Communications or public affairs	29	42	28	97
2018	Science and technology	20	38	43	20
2018	Administration and operations	34	36	30	258
2018	Human resources	26	51	23	73
2018	Financial management	30	46	24	63
2018	Information management	18	56	26	14
2018	Information technology	23	67	10	38
2018	Internal audit	48	30	22	12
2018	Evaluation	27	35	37	21
2018	Data sciences	26	38	36	22
2018	Policy	43	22	35	196
2018	Project management	32	30	38	123
2018	Other services to the public	41	32	26	66
2018	None of the above	37	35	28	130
2017	Client contact centre	19	54	27	57
2017	Communications or public affairs	27	39	34	91
2017	Security	39	26	36	14
2017	Science and technology	24	38	38	24
2017	Administration and operations	35	36	28	273
2017	Human resources	26	52	22	68
2017	Financial management	23	53	24	59
2017	Procurement	21	40	39	10
2017	Information management	31	44	24	24
2017	Information technology	31	36	32	55
2017	Internal audit	29	18	53	15
2017	Evaluation	49	34	17	11
2017	Data sciences	27	65	9	10
2017	Policy	47	27	26	160
2017	Project management	30	28	42	139
2017	Other services to the public	30	36	34	60
2017	None of the above	42	31	27	159
2014	Client contact centre	38	46	16	62
2014	Communications or public affairs	27	36	36	111
2014	Access to information and privacy	56	18	26	12
2014	Security	45	28	28	11
2014	Science and technology	24	64	12	24
2014	Administration and operations	33	33	33	358
2014	Human resources	35	44	21	73
2014	Financial management	31	34	35	77
2014	Information management	24	39	37	31
2014	Information technology	33	36	30	70
2014	Internal audit	29	36	36	14
2014	Evaluation	43	32	26	17
2014	Other services to the public	30	29	41	117
2014	None of the above	38	26	36	326

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Client contact centre	0	26	33	0	15	27	13
2018	Communications or public affairs	6	39	22	10	15	7	27
2018	Administration and operations	10	45	19	6	10	9	87
2018	Human resources	10	66	24	0	0	0	18
2018	Financial management	26	39	10	0	15	10	18
2018	Policy	6	35	39	5	11	5	80
2018	Project management	15	39	30	5	5	6	40
2018	Other services to the public	18	26	30	0	20	7	27
2018	None of the above	24	26	32	4	11	4	46
2017	Client contact centre	33	17	27	13	10	0	10
2017	Communications or public affairs	16	27	28	4	16	8	25
2017	Administration and operations	8	40	27	5	10	10	97
2017	Human resources	19	22	43	10	0	5	18
2017	Financial management	0	41	46	0	0	13	15
2017	Information technology	12	6	33	5	5	39	17
2017	Policy	6	26	40	3	14	12	77
2017	Project management	7	42	19	5	20	7	41
2017	Other services to the public	15	15	30	10	23	5	17
2017	None of the above	11	25	20	5	32	7	63
2014	Client contact centre	11	41	30	9	9999	9	23
2014	Communications or public affairs	7	29	45	9	9999	10	31
2014	Administration and operations	14	44	23	8	9999	11	118
2014	Human resources	16	38	42	0	9999	5	25
2014	Financial management	30	33	33	4	9999	0	24
2014	Information technology	13	33	49	0	9999	4	24
2014	Other services to the public	5	43	26	8	9999	17	36
2014	None of the above	9	32	36	7	9999	15	124

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	8	92	97
2018	Science and technology	0	100	19
2018	Administration and operations	8	92	258
2018	Policy	13	87	195
2018	Project management	14	86	123
2018	Other services to the public	11	89	67
2018	None of the above	8	92	130

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	51	21
2018	Policy	45	27
2018	Project management	47	17
2018	None of the above	46	11

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	68	21
2018	Policy	75	27
2018	Project management	70	17

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Policy	0	27
2018	Project management	0	17

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Administration and operations	21
2018	Policy	27
2018	Project management	17
2018	None of the above	11

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	21
2018	Project management	0	17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2018	Administration and operations	21
2018	Policy	27
2018	None of the above	11

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Total responses
2018	Administration and operations	21
2018	Policy	27
2018	None of the above	11

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	32	21
2018	Policy	29	27
2018	Project management	41	17

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	32	21
2018	Policy	32	27
2018	Project management	42	17

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	43	21
2018	Policy	42	27
2018	Project management	31	17
2018	None of the above	47	11

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	48	21
2018	Policy	32	27
2018	Project management	49	17

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Policy	28	27

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	78	21
2018	Policy	68	27
2018	Project management	64	17

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	45	21
2018	Policy	25	27
2018	Project management	35	17

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Administration and operations	21
2018	Policy	27
2018	Project management	17
2018	None of the above	11

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Policy	0	27
2018	None of the above	0	11

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Project management	0	17
2018	None of the above	0	11

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	44	21
2018	Policy	39	27
2018	Project management	30	17

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Policy	18	27

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	48	21
2018	Policy	53	27
2018	Project management	61	17
2018	None of the above	55	11

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	27	21
2018	Policy	26	27
2018	Project management	36	17

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Project management	0	17

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2018	Administration and operations	21
2018	Policy	27
2018	Project management	17

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Policy	21	27

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	28	21
2018	Project management	0	17

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	24	21
2018	Policy	29	27

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Policy	19	27
2018	None of the above	0	10

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Project management	0	17

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Policy	30	27
2018	None of the above	53	10

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	27

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	21
2018	Policy	45	27
2018	Project management	46	17

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Policy	27
2018	Project management	17
2018	None of the above	10

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	46	21
2018	Policy	43	27
2018	Project management	53	17

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Project management	0	17

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	23	21

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	20	17	3	0	38	6	64	6	32
2018	Communications or public affairs	18	17	22	3	2	36	2	56	8	97
2018	Science and technology	14	0	29	5	0	47	5	30	10	20
2018	Administration and operations	19	14	20	4	3	36	4	55	12	258
2018	Human resources	22	23	6	3	0	35	11	84	5	73
2018	Financial management	11	25	16	0	2	41	5	68	3	63
2018	Information management	16	19	6	14	0	45	0	65	25	14
2018	Information technology	19	16	12	5	3	34	11	63	15	38
2018	Internal audit	21	7	12	7	0	45	7	60	15	12
2018	Evaluation	13	27	5	4	4	31	15	74	16	20
2018	Data sciences	13	9	14	4	0	47	14	56	9	22
2018	Policy	13	11	18	8	4	38	8	45	22	194
2018	Project management	17	19	14	13	4	28	4	54	25	121
2018	Other services to the public	8	17	27	5	7	28	8	39	19	66
2018	None of the above	13	12	24	8	6	29	9	39	22	129
2017	Client contact centre	21	22	22	2	2	22	10	63	5	57
2017	Communications or public affairs	9	16	15	4	2	42	12	54	14	91
2017	Security	7	26	28	0	7	18	14	49	10	14
2017	Science and technology	9	15	15	0	0	57	4	62	0	24
2017	Administration and operations	12	19	17	6	3	35	8	54	16	274
2017	Human resources	21	20	16	4	0	31	8	67	7	68
2017	Financial management	10	21	14	5	4	40	7	57	16	59
2017	Procurement	30	10	10	10	0	41	0	67	17	10
2017	Information management	19	15	24	7	7	27	0	47	20	24
2017	Information technology	24	25	18	4	4	18	7	66	10	55
2017	Internal audit	6	30	6	0	6	34	18	75	12	15
2017	Evaluation	0	0	16	8	8	59	8	0	51	11
2017	Data sciences	18	20	18	0	9	36	0	59	13	10
2017	Policy	12	11	15	8	8	38	8	43	30	159
2017	Project management	8	20	19	7	5	31	10	48	20	139
2017	Other services to the public	19	16	11	6	6	31	11	61	21	60
2017	None of the above	13	14	13	4	5	39	12	56	18	158
2014	Client contact centre	18	14	15	1	3	40	8	62	9	63
2014	Communications or public affairs	9	14	19	3	8	33	13	44	20	110
2014	Access to information and privacy	10	27	16	0	0	39	8	70	0	12
2014	Security	0	18	37	18	9	0	18	22	33	11
2014	Science and technology	8	4	35	8	0	46	0	21	14	25
2014	Administration and operations	12	22	14	5	4	32	10	59	16	356
2014	Human resources	20	23	8	3	0	31	15	80	5	73
2014	Financial management	15	9	19	4	4	34	16	48	15	77
2014	Information management	24	13	18	7	0	32	6	60	11	31
2014	Information technology	14	15	17	3	4	37	9	55	14	70
2014	Internal audit	0	7	50	0	14	21	7	10	20	14
2014	Evaluation	10	16	5	10	10	38	10	51	40	17
2014	Other services to the public	17	18	14	7	4	33	6	58	19	117
2014	None of the above	14	12	19	7	5	36	7	46	21	326

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	37	17	3	0	13	3	76	4	32
2018	Communications or public affairs	31	34	18	4	0	12	0	75	4	97
2018	Science and technology	44	20	19	5	0	8	5	73	6	20
2018	Administration and operations	37	37	13	4	0	8	0	81	5	258
2018	Human resources	44	28	12	1	1	12	1	83	3	73
2018	Financial management	35	39	16	2	0	7	0	81	2	63
2018	Information management	30	63	0	0	0	7	0	100	0	14
2018	Information technology	46	38	7	3	0	4	3	90	3	38
2018	Internal audit	36	41	15	0	0	0	7	84	0	12
2018	Evaluation	45	36	10	0	0	10	0	89	0	21
2018	Data sciences	25	30	17	0	0	23	5	76	0	22
2018	Policy	26	33	15	4	3	14	4	72	9	195
2018	Project management	34	34	12	9	3	7	0	74	14	121
2018	Other services to the public	27	38	19	4	1	7	3	73	6	66
2018	None of the above	26	37	17	8	2	11	0	70	11	128
2017	Client contact centre	24	46	26	0	2	2	2	72	2	57
2017	Communications or public affairs	19	33	15	3	2	24	3	72	7	91
2017	Security	25	40	21	0	7	7	0	70	7	14
2017	Science and technology	29	60	0	4	0	7	0	96	4	24
2017	Administration and operations	31	37	11	4	2	15	0	80	7	273
2017	Human resources	31	38	18	4	0	6	3	76	5	68
2017	Financial management	36	32	12	4	2	14	0	79	6	59
2017	Procurement	59	10	20	0	0	11	0	78	0	10
2017	Information management	37	19	24	4	3	13	0	64	8	24
2017	Information technology	30	43	16	4	2	6	0	77	6	55
2017	Internal audit	47	30	0	0	6	17	0	93	7	15
2017	Evaluation	16	25	25	0	0	34	0	62	0	11
2017	Data sciences	47	0	35	0	0	18	0	57	0	10
2017	Policy	27	33	17	5	7	11	0	67	14	158
2017	Project management	27	30	19	6	4	12	1	67	11	139
2017	Other services to the public	34	32	14	6	2	10	3	76	9	60
2017	None of the above	30	32	15	7	3	12	1	71	12	158
2014	Client contact centre	24	46	11	0	3	14	2	83	4	63
2014	Communications or public affairs	21	25	21	4	4	21	4	61	11	110
2014	Access to information and privacy	26	35	16	0	0	23	0	80	0	12
2014	Security	9	46	18	9	9	0	9	60	20	11
2014	Science and technology	28	28	19	3	0	21	0	72	4	25
2014	Administration and operations	29	33	17	4	2	14	1	72	7	356
2014	Human resources	37	37	9	0	0	16	1	89	0	73
2014	Financial management	28	33	17	1	3	17	1	75	5	77
2014	Information management	42	31	12	3	0	12	0	83	3	31
2014	Information technology	29	24	24	1	3	17	1	65	5	70
2014	Internal audit	0	50	36	7	0	7	0	54	8	14
2014	Evaluation	16	31	0	16	0	37	0	75	25	17
2014	Other services to the public	33	28	16	4	3	15	2	73	9	117
2014	None of the above	26	28	23	5	3	14	1	63	10	326

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	0	100	32
2018	Science and technology	0	100	20
2018	Administration and operations	6	94	255
2018	Information technology	0	100	38
2018	Internal audit	0	100	12
2018	Policy	6	94	194
2018	Project management	4	96	123
2018	Other services to the public	10	90	67
2018	None of the above	7	93	129

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	39	16
2018	Policy	44	13

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Total responses
2018	Administration and operations	16
2018	Policy	13
2018	None of the above	10

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Administration and operations	16
2018	Policy	13
2018	None of the above	10

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13
2018	None of the above	0	10

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	35	15

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Total responses
2018	Administration and operations	15
2018	Policy	13
2018	None of the above	10

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Total responses
2018	Administration and operations	15
2018	Policy	13
2018	None of the above	10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2018	Administration and operations	15
2018	Policy	13
2018	None of the above	10

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13
2018	None of the above	0	10

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	15
2018	Policy	0	13

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2018	Administration and operations	15
2018	Policy	13
2018	None of the above	10

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Policy	45	13

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16
2018	None of the above	0	10

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16
2018	None of the above	0	10

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	50	16

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16
2018	None of the above	0	10

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16
2018	None of the above	0	10

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Total responses
2018	Administration and operations	16
2018	Policy	12
2018	None of the above	10

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16
2018	Policy	0	12

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	33	16

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	50	16
2018	Policy	59	12

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12
2018	None of the above	0	10

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	64	16

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	12
2018	None of the above	0	10

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	23	12	0	3	36	6	75	5	31
2018	Communications or public affairs	18	16	17	2	0	41	5	65	4	94
2018	Science and technology	14	5	24	0	0	57	0	45	0	20
2018	Administration and operations	19	17	17	5	1	36	5	61	9	258
2018	Human resources	21	18	5	0	0	46	9	89	0	73
2018	Financial management	13	23	16	0	0	42	5	70	0	62
2018	Information management	16	32	0	7	0	38	7	88	12	14
2018	Information technology	16	19	10	5	3	34	14	66	15	38
2018	Internal audit	21	19	0	0	0	59	0	100	0	12
2018	Evaluation	8	22	18	0	0	39	13	62	0	21
2018	Data sciences	9	9	14	8	0	47	14	45	21	22
2018	Policy	14	9	14	4	3	48	8	53	15	191
2018	Project management	19	15	21	3	2	36	4	57	8	121
2018	Other services to the public	14	14	26	5	6	34	1	42	17	67
2018	None of the above	12	16	21	4	3	33	9	49	13	130
2017	Client contact centre	16	27	24	0	3	24	6	62	5	57
2017	Communications or public affairs	11	13	18	1	0	48	9	55	2	90
2017	Security	0	22	39	0	7	25	7	33	10	14
2017	Science and technology	12	12	12	0	0	61	4	66	0	24
2017	Administration and operations	11	19	16	3	1	42	8	60	7	274
2017	Human resources	25	21	16	1	0	28	8	73	2	68
2017	Financial management	12	22	19	0	2	39	7	63	3	59
2017	Procurement	30	10	20	0	0	41	0	67	0	10
2017	Information management	24	18	18	7	0	33	0	62	11	24
2017	Information technology	24	23	20	2	0	23	7	68	3	55
2017	Internal audit	6	30	6	0	6	34	18	75	12	15
2017	Evaluation	8	8	8	0	0	51	25	68	0	11
2017	Data sciences	29	9	27	0	9	27	0	51	12	10
2017	Policy	17	11	12	5	4	43	7	58	17	160
2017	Project management	12	18	14	1	3	40	11	62	10	139
2017	Other services to the public	19	12	23	3	3	33	7	52	10	60
2017	None of the above	14	17	12	2	1	44	10	67	7	159
2014	Client contact centre	17	13	18	5	0	40	7	57	9	63
2014	Communications or public affairs	12	10	15	3	3	47	11	53	13	111
2014	Access to information and privacy	10	0	16	8	0	58	8	31	23	12
2014	Security	9	9	45	0	0	18	18	29	0	11
2014	Science and technology	8	15	20	0	0	57	0	53	0	25
2014	Administration and operations	12	16	21	2	1	38	9	54	5	358
2014	Human resources	20	22	13	0	0	31	14	76	0	73
2014	Financial management	13	12	19	1	1	44	9	53	6	76
2014	Information management	28	10	15	3	0	40	4	67	5	31
2014	Information technology	11	18	17	1	0	41	11	62	3	70
2014	Internal audit	0	14	43	0	0	29	14	25	0	14
2014	Evaluation	16	5	10	0	5	42	21	58	13	17
2014	Other services to the public	20	20	15	2	1	34	9	69	4	117
2014	None of the above	13	10	21	1	2	47	6	47	8	326

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	39	20	0	0	16	0	76	0	32
2018	Communications or public affairs	31	39	13	2	0	16	0	82	2	95
2018	Science and technology	44	20	24	0	0	13	0	73	0	20
2018	Administration and operations	37	35	13	4	0	11	1	81	5	256
2018	Human resources	42	32	8	0	1	17	0	89	1	73
2018	Financial management	30	45	17	0	0	8	0	81	0	62
2018	Information management	30	63	0	0	0	7	0	100	0	14
2018	Information technology	43	30	15	3	0	4	5	80	3	38
2018	Internal audit	36	34	8	0	0	22	0	90	0	12
2018	Evaluation	45	31	10	0	0	14	0	88	0	21
2018	Data sciences	21	31	13	8	0	18	9	71	11	22
2018	Policy	31	25	19	2	2	17	4	70	5	193
2018	Project management	39	32	14	5	0	10	0	79	5	123
2018	Other services to the public	35	31	18	5	0	12	0	74	6	67
2018	None of the above	25	38	16	4	4	10	3	72	10	129
2017	Client contact centre	26	48	15	2	2	6	3	81	4	57
2017	Communications or public affairs	30	29	16	0	0	20	4	79	0	91
2017	Security	20	43	15	7	7	7	0	68	16	13
2017	Science and technology	38	43	4	0	0	15	0	95	0	24
2017	Administration and operations	29	39	13	1	1	14	1	81	3	273
2017	Human resources	37	37	13	1	0	10	1	84	2	67
2017	Financial management	37	41	6	2	2	11	2	89	4	59
2017	Procurement	49	20	10	0	0	21	0	87	0	10
2017	Information management	37	28	14	4	0	17	0	78	4	24
2017	Information technology	33	43	9	2	2	11	0	85	4	55
2017	Internal audit	41	24	12	0	6	17	0	79	7	15
2017	Evaluation	16	25	8	0	0	51	0	83	0	11
2017	Data sciences	47	9	35	0	0	9	0	61	0	10
2017	Policy	32	33	15	3	4	13	0	75	9	159
2017	Project management	28	38	12	2	1	17	2	81	4	139
2017	Other services to the public	36	29	13	3	3	14	2	77	7	60
2017	None of the above	32	34	14	2	2	15	2	79	4	159
2014	Client contact centre	26	42	11	0	3	17	0	83	4	63
2014	Communications or public affairs	25	23	17	3	2	27	4	69	7	111
2014	Access to information and privacy	18	8	24	8	0	34	8	45	13	12
2014	Security	18	37	27	0	0	0	18	67	0	11
2014	Science and technology	28	36	15	0	0	21	0	81	0	25
2014	Administration and operations	28	36	15	3	0	16	2	77	4	357
2014	Human resources	36	33	11	2	0	12	7	84	2	73
2014	Financial management	31	36	12	3	1	18	0	81	5	77
2014	Information management	40	34	15	0	0	11	0	83	0	31
2014	Information technology	26	35	14	0	0	23	1	81	0	70
2014	Internal audit	0	64	21	0	0	7	7	75	0	14
2014	Evaluation	21	31	5	5	0	32	5	84	8	17
2014	Other services to the public	31	32	16	1	0	20	1	79	1	117
2014	None of the above	28	28	19	2	2	20	2	71	5	326

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	28	32	8	8	0	3	50	17	32
2018	Communications or public affairs	20	16	31	12	20	1	0	37	32	97
2018	Science and technology	14	29	15	23	19	0	0	43	42	20
2018	Administration and operations	19	26	23	15	15	0	2	46	31	257
2018	Human resources	30	21	21	14	8	0	6	54	23	73
2018	Financial management	18	23	27	13	16	0	3	42	30	62
2018	Information management	27	20	32	7	14	0	0	47	20	14
2018	Information technology	22	14	31	17	14	0	3	37	32	37
2018	Internal audit	22	15	7	26	30	0	0	37	55	12
2018	Evaluation	26	23	25	20	5	0	0	50	25	21
2018	Data sciences	14	22	35	14	12	0	4	37	27	22
2018	Policy	16	28	27	17	11	0	1	44	29	196
2018	Project management	15	31	20	16	17	0	2	47	33	123
2018	Other services to the public	29	26	20	11	15	0	0	54	26	67
2018	None of the above	22	26	22	10	16	1	3	51	26	130
2017	Client contact centre	20	21	19	17	22	0	0	42	39	56
2017	Communications or public affairs	27	20	23	12	17	0	1	48	29	91
2017	Security	20	21	19	26	14	0	0	41	39	14
2017	Science and technology	20	32	8	14	18	0	9	57	35	24
2017	Administration and operations	16	20	18	18	25	0	4	37	44	273
2017	Human resources	26	24	18	10	18	0	4	52	29	67
2017	Financial management	24	21	19	25	9	0	2	46	35	59
2017	Procurement	20	20	0	51	0	0	10	44	56	10
2017	Information management	37	10	18	15	21	0	0	47	36	24
2017	Information technology	27	12	20	20	17	4	0	41	39	56
2017	Internal audit	24	35	11	6	24	0	0	59	29	15
2017	Evaluation	25	25	17	16	16	0	0	51	32	11
2017	Data sciences	47	9	9	9	19	0	8	61	30	10
2017	Policy	18	18	28	12	22	1	1	37	35	160
2017	Project management	17	18	29	16	18	0	3	36	35	138
2017	Other services to the public	22	21	19	11	27	0	0	43	38	60
2017	None of the above	20	22	23	15	19	1	1	42	35	159

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	28	29	8	12	0	0	51	20	32
2018	Communications or public affairs	14	23	31	20	11	1	0	37	32	97
2018	Science and technology	25	15	45	5	10	0	0	40	15	19
2018	Administration and operations	17	25	29	19	10	0	0	42	30	256
2018	Human resources	24	27	28	15	2	1	2	53	18	73
2018	Financial management	17	33	25	20	5	0	0	50	25	62
2018	Information management	7	32	34	0	27	0	0	39	27	14
2018	Information technology	19	20	42	16	3	0	0	39	19	38
2018	Internal audit	7	37	22	14	19	0	0	45	33	12
2018	Evaluation	10	18	39	10	23	0	0	27	33	21
2018	Data sciences	9	17	39	17	17	0	0	26	34	22
2018	Policy	12	30	32	17	9	0	0	43	26	195
2018	Project management	18	19	32	21	9	1	0	37	30	123
2018	Other services to the public	12	34	29	14	11	0	0	46	25	67
2018	None of the above	14	22	34	15	14	1	0	36	30	129
2017	Client contact centre	17	31	25	11	16	0	0	48	27	57
2017	Communications or public affairs	7	28	31	29	5	0	0	35	34	91
2017	Security	25	32	29	7	7	0	0	57	14	14
2017	Science and technology	17	21	30	8	15	0	9	42	25	24
2017	Administration and operations	16	25	31	17	10	0	1	42	28	274
2017	Human resources	19	16	43	9	11	0	1	36	20	68
2017	Financial management	17	33	31	8	12	0	0	49	20	59
2017	Procurement	0	10	49	20	21	0	0	10	41	10
2017	Information management	45	8	28	12	7	0	0	53	19	24
2017	Information technology	9	35	28	21	7	0	0	44	28	56
2017	Internal audit	37	23	23	12	6	0	0	60	17	15
2017	Evaluation	42	25	17	0	16	0	0	67	16	11
2017	Data sciences	9	27	47	18	0	0	0	35	18	10
2017	Policy	14	29	29	12	14	0	1	44	26	160
2017	Project management	9	28	27	19	15	1	0	38	34	138
2017	Other services to the public	11	27	35	15	11	0	0	39	26	60
2017	None of the above	22	27	21	17	13	0	0	49	30	159

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	37	20	14	6	0	0	61	20	32
2018	Communications or public affairs	12	32	23	22	11	1	0	44	33	97
2018	Science and technology	24	41	24	10	0	0	0	66	10	20
2018	Administration and operations	20	28	26	17	8	0	1	48	25	255
2018	Human resources	35	28	20	9	4	0	4	66	13	73
2018	Financial management	11	36	32	8	9	0	3	49	17	63
2018	Information management	24	32	16	14	14	0	0	56	27	14
2018	Information technology	16	35	26	15	8	0	0	51	23	38
2018	Internal audit	7	45	29	7	12	0	0	52	19	12
2018	Evaluation	14	23	35	8	19	0	0	37	27	21
2018	Data sciences	14	49	12	17	9	0	0	62	26	22
2018	Policy	15	30	27	17	11	0	1	45	28	196
2018	Project management	22	30	22	15	10	0	1	52	26	122
2018	Other services to the public	21	28	28	18	5	0	0	49	23	67
2018	None of the above	16	30	31	15	6	2	1	47	21	129
2017	Client contact centre	13	37	25	16	6	0	3	51	23	56
2017	Communications or public affairs	9	30	31	21	6	0	2	40	28	91
2017	Security	46	39	9	7	0	0	0	84	7	14
2017	Science and technology	28	45	8	7	4	0	9	80	11	24
2017	Administration and operations	21	25	26	16	10	0	1	46	27	274
2017	Human resources	29	23	24	11	10	0	3	53	22	68
2017	Financial management	17	32	23	12	11	0	5	51	25	59
2017	Procurement	10	10	49	0	31	0	0	20	31	10
2017	Information management	36	27	22	11	4	0	0	62	15	24
2017	Information technology	13	38	23	16	7	3	0	52	24	55
2017	Internal audit	37	23	12	23	6	0	0	60	29	15
2017	Evaluation	50	25	8	0	8	0	8	82	9	11
2017	Data sciences	9	36	36	20	0	0	0	45	20	10
2017	Policy	20	20	27	19	14	0	1	40	33	159
2017	Project management	16	26	28	20	10	1	0	43	30	138
2017	Other services to the public	28	25	23	18	6	0	0	53	24	60
2017	None of the above	28	27	22	11	11	0	1	56	22	159

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	25	27	10	8	0	0	54	19	32
2018	Communications or public affairs	27	20	28	15	7	1	1	48	23	94
2018	Science and technology	5	37	23	15	15	5	0	45	31	20
2018	Administration and operations	21	27	24	15	11	0	1	49	27	258
2018	Human resources	29	25	23	11	9	1	2	56	21	73
2018	Financial management	23	24	22	22	7	0	2	48	30	63
2018	Information management	19	13	16	24	27	0	0	33	51	14
2018	Information technology	11	31	21	21	12	0	3	43	35	38
2018	Internal audit	15	37	15	15	19	0	0	51	34	12
2018	Evaluation	9	46	31	0	14	0	0	55	14	21
2018	Data sciences	8	26	18	27	22	0	0	34	48	22
2018	Policy	16	31	22	15	14	1	2	48	30	194
2018	Project management	19	27	28	16	8	1	2	47	25	122
2018	Other services to the public	17	36	24	18	5	0	0	52	24	67
2018	None of the above	18	16	31	21	11	2	1	35	32	130
2017	Client contact centre	11	35	22	15	13	2	2	48	29	56
2017	Communications or public affairs	11	31	27	19	8	0	3	44	29	91
2017	Security	32	27	16	7	14	0	5	62	22	14
2017	Science and technology	28	29	12	12	11	0	9	62	25	24
2017	Administration and operations	22	21	30	15	11	1	1	43	27	274
2017	Human resources	29	14	25	18	13	0	1	43	31	68
2017	Financial management	20	35	23	9	11	0	2	56	21	59
2017	Procurement	0	10	40	29	21	0	0	10	51	10
2017	Information management	32	17	18	16	18	0	0	49	33	24
2017	Information technology	17	25	27	20	8	0	3	44	29	56
2017	Internal audit	42	12	34	0	12	0	0	54	12	15
2017	Evaluation	42	8	17	17	16	0	0	50	33	11
2017	Data sciences	9	0	36	55	0	0	0	9	55	10
2017	Policy	15	24	26	21	12	0	2	40	34	160
2017	Project management	15	26	22	21	13	1	2	42	35	139
2017	Other services to the public	16	27	23	17	17	0	0	44	34	60
2017	None of the above	25	21	24	15	13	2	1	47	28	159

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	40	8	3	6	0	6	82	9	32
2018	Communications or public affairs	36	21	20	13	7	1	2	59	20	95
2018	Science and technology	57	24	5	15	0	0	0	80	15	20
2018	Administration and operations	46	23	13	7	6	0	5	73	14	254
2018	Human resources	58	17	14	2	2	0	6	80	5	73
2018	Financial management	51	29	5	8	0	0	6	85	9	63
2018	Information management	48	20	12	0	7	0	14	78	8	14
2018	Information technology	39	37	13	0	0	0	11	85	0	36
2018	Internal audit	22	49	7	14	7	0	0	71	21	12
2018	Evaluation	44	23	9	5	14	0	5	70	20	21
2018	Data sciences	52	14	26	0	4	0	5	69	4	22
2018	Policy	36	30	19	6	7	0	2	68	13	194
2018	Project management	37	29	13	12	6	1	3	68	18	122
2018	Other services to the public	41	27	11	13	5	0	3	70	19	67
2018	None of the above	38	27	18	8	4	2	4	69	12	130
2017	Client contact centre	46	26	14	6	2	0	6	77	8	57
2017	Communications or public affairs	31	33	23	9	2	0	2	65	11	91
2017	Security	47	39	14	0	0	0	0	86	0	14
2017	Science and technology	58	19	4	4	0	0	15	90	5	24
2017	Administration and operations	35	26	17	3	6	0	13	70	11	273
2017	Human resources	39	22	20	1	3	1	13	72	5	68
2017	Financial management	51	11	11	6	3	0	18	75	11	59
2017	Procurement	10	10	31	0	0	0	49	39	0	10
2017	Information management	65	9	11	7	0	0	7	80	8	24
2017	Information technology	44	26	15	7	1	2	5	75	9	56
2017	Internal audit	42	35	0	12	6	0	6	81	19	15
2017	Evaluation	50	34	8	0	0	0	8	91	0	11
2017	Data sciences	18	53	29	0	0	0	0	71	0	10
2017	Policy	37	25	17	9	8	1	3	65	18	160
2017	Project management	36	24	16	8	11	1	5	64	20	138
2017	Other services to the public	39	26	17	6	3	0	9	71	10	60
2017	None of the above	45	24	12	8	6	1	4	73	14	158

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	23	17	5	6	0	0	72	11	32
2018	Communications or public affairs	31	16	24	14	14	1	0	47	28	94
2018	Science and technology	29	32	25	10	5	0	0	61	14	20
2018	Administration and operations	28	26	23	13	8	0	1	55	21	255
2018	Human resources	48	18	16	8	6	0	5	69	15	73
2018	Financial management	33	27	21	8	10	0	2	61	18	63
2018	Information management	35	26	11	0	27	0	0	62	27	14
2018	Information technology	22	40	32	0	6	0	0	63	6	37
2018	Internal audit	37	15	7	0	41	0	0	52	41	12
2018	Evaluation	33	35	0	14	18	0	0	68	32	21
2018	Data sciences	25	41	14	17	5	0	0	65	21	22
2018	Policy	22	30	26	14	8	0	1	52	22	196
2018	Project management	26	30	23	12	8	0	1	56	21	123
2018	Other services to the public	39	23	19	4	12	0	2	63	17	67
2018	None of the above	24	33	23	9	10	1	0	58	19	129
2017	Client contact centre	31	34	21	6	5	0	2	67	12	57
2017	Communications or public affairs	23	33	30	8	6	0	0	56	14	90
2017	Security	59	20	14	0	7	0	0	79	7	14
2017	Science and technology	16	35	22	4	11	0	12	58	16	24
2017	Administration and operations	26	31	20	14	7	0	1	58	21	272
2017	Human resources	41	29	17	7	6	0	0	70	13	68
2017	Financial management	32	26	28	6	8	0	0	58	14	59
2017	Procurement	40	10	31	10	10	0	0	49	20	10
2017	Information management	40	35	15	4	6	0	0	75	9	24
2017	Information technology	39	23	22	15	2	0	0	61	17	56
2017	Internal audit	37	23	17	23	0	0	0	60	23	15
2017	Evaluation	34	16	8	25	16	0	0	50	41	11
2017	Data sciences	18	36	29	9	9	0	0	53	18	10
2017	Policy	23	29	21	15	11	0	1	53	26	160
2017	Project management	21	30	24	19	6	0	1	51	25	138
2017	Other services to the public	30	23	29	6	8	0	4	55	15	60
2017	None of the above	30	27	22	10	10	0	0	58	20	159

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	26	20	5	6	0	0	69	11	32
2018	Communications or public affairs	26	28	31	10	4	2	0	54	14	97
2018	Science and technology	20	48	20	10	0	3	0	70	10	20
2018	Administration and operations	28	32	24	12	2	1	1	61	14	258
2018	Human resources	40	38	14	5	1	3	0	80	7	73
2018	Financial management	36	34	22	7	2	0	0	70	9	63
2018	Information management	30	38	6	20	7	0	0	68	27	14
2018	Information technology	22	25	37	13	3	0	0	47	15	37
2018	Internal audit	22	49	7	14	8	0	0	71	22	12
2018	Evaluation	14	49	23	4	10	0	0	63	14	21
2018	Data sciences	21	49	17	13	0	0	0	71	13	22
2018	Policy	23	32	26	12	5	0	1	56	17	192
2018	Project management	22	43	19	6	9	1	0	66	15	123
2018	Other services to the public	14	43	31	9	1	0	1	58	11	67
2018	None of the above	29	36	14	11	6	0	4	67	18	130
2017	Client contact centre	24	37	17	11	5	0	5	65	17	56
2017	Communications or public affairs	26	39	21	9	1	1	2	67	11	91
2017	Security	72	7	14	0	7	0	0	79	7	14
2017	Science and technology	28	33	8	15	4	0	12	70	21	24
2017	Administration and operations	27	31	24	8	5	2	3	61	14	271
2017	Human resources	47	23	17	8	6	0	0	69	14	68
2017	Financial management	24	46	17	6	2	3	2	74	8	59
2017	Procurement	30	20	20	21	0	0	10	55	23	10
2017	Information management	54	15	14	17	0	0	0	69	17	24
2017	Information technology	23	42	20	12	2	2	0	66	14	56
2017	Internal audit	54	23	17	6	0	0	0	77	6	15
2017	Evaluation	42	34	8	8	8	0	0	75	16	11
2017	Data sciences	17	28	47	8	0	0	0	45	8	10
2017	Policy	24	26	25	16	9	0	1	50	25	160
2017	Project management	24	37	21	12	2	0	3	63	15	138
2017	Other services to the public	32	33	18	11	5	0	2	66	15	60
2017	None of the above	33	29	19	12	7	0	1	62	20	159

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	25	21	8	8	3	0	62	17	32
2018	Communications or public affairs	26	30	26	13	3	1	1	57	17	97
2018	Science and technology	44	27	5	15	5	5	0	74	21	20
2018	Administration and operations	19	34	30	11	4	1	1	54	15	257
2018	Human resources	42	27	20	7	0	0	4	72	8	73
2018	Financial management	21	35	36	3	2	0	2	58	5	63
2018	Information management	26	7	47	14	7	0	0	33	21	14
2018	Information technology	22	21	39	12	5	0	0	43	18	38
2018	Internal audit	30	37	14	12	8	0	0	67	19	12
2018	Evaluation	9	59	19	13	0	0	0	68	13	21
2018	Data sciences	18	43	27	13	0	0	0	61	13	22
2018	Policy	15	36	27	15	7	0	0	51	21	193
2018	Project management	17	44	23	9	7	1	0	61	16	123
2018	Other services to the public	17	42	29	13	0	0	0	59	13	67
2018	None of the above	14	39	28	10	5	0	3	55	16	130
2017	Client contact centre	26	31	23	15	2	2	2	59	17	57
2017	Communications or public affairs	22	36	26	14	2	0	0	58	16	91
2017	Security	47	26	14	14	0	0	0	72	14	14
2017	Science and technology	33	35	9	7	0	4	12	82	8	24
2017	Administration and operations	23	30	26	13	6	1	1	54	20	272
2017	Human resources	38	24	23	7	7	0	0	62	14	67
2017	Financial management	16	49	12	6	8	0	9	71	15	59
2017	Procurement	49	10	10	11	20	0	0	59	31	10
2017	Information management	32	33	16	19	0	0	0	65	19	24
2017	Information technology	14	35	36	10	4	2	0	50	14	56
2017	Internal audit	35	24	23	6	11	0	0	60	17	15
2017	Evaluation	59	17	16	0	8	0	0	76	8	11
2017	Data sciences	17	28	38	8	9	0	0	45	17	10
2017	Policy	17	29	22	17	14	0	1	46	31	160
2017	Project management	17	36	30	12	4	1	1	54	16	135
2017	Other services to the public	22	42	14	15	8	0	0	64	23	60
2017	None of the above	31	27	15	14	10	2	0	60	25	159

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	30	12	10	12	0	0	67	22	32
2018	Communications or public affairs	26	20	33	18	2	1	0	47	20	97
2018	Science and technology	34	23	14	19	10	0	0	57	29	20
2018	Administration and operations	26	36	21	13	2	0	1	63	15	258
2018	Human resources	42	27	16	5	4	2	4	74	9	73
2018	Financial management	22	38	25	13	2	0	0	60	15	62
2018	Information management	37	24	39	0	0	0	0	61	0	14
2018	Information technology	14	28	40	10	6	0	3	43	16	37
2018	Internal audit	22	30	41	0	8	0	0	52	8	12
2018	Evaluation	26	28	36	4	5	0	0	55	9	21
2018	Data sciences	25	35	23	13	5	0	0	60	17	22
2018	Policy	19	34	19	17	10	0	0	53	28	193
2018	Project management	27	34	22	5	9	2	1	63	14	122
2018	Other services to the public	22	37	27	11	1	0	1	60	12	67
2018	None of the above	26	36	16	15	5	0	2	64	20	130
2017	Client contact centre	24	23	34	12	2	0	5	50	14	57
2017	Communications or public affairs	21	26	36	11	4	0	2	47	15	91
2017	Security	50	21	16	14	0	0	0	71	14	14
2017	Science and technology	44	40	7	9	0	0	0	84	9	24
2017	Administration and operations	26	30	24	14	4	1	2	58	18	272
2017	Human resources	45	23	9	16	7	0	0	68	23	67
2017	Financial management	22	45	13	8	6	0	6	71	15	59
2017	Procurement	49	39	0	11	0	0	0	89	11	10
2017	Information management	54	11	17	12	6	0	0	65	18	24
2017	Information technology	17	37	30	7	7	2	0	55	14	56
2017	Internal audit	48	18	12	6	17	0	0	65	23	15
2017	Evaluation	42	25	16	17	0	0	0	67	17	11
2017	Data sciences	17	28	29	9	17	0	0	45	26	10
2017	Policy	18	26	21	19	14	0	2	45	33	160
2017	Project management	28	33	21	11	4	0	4	63	15	138
2017	Other services to the public	33	38	14	12	3	0	0	71	15	60
2017	None of the above	29	25	23	15	7	0	1	55	22	159

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	33	21	8	5	0	0	66	13	32
2018	Communications or public affairs	33	23	31	10	1	0	1	57	11	95
2018	Science and technology	20	44	19	5	10	3	0	65	15	20
2018	Administration and operations	26	33	24	13	2	0	1	60	16	258
2018	Human resources	36	36	15	8	2	0	2	74	10	72
2018	Financial management	22	30	31	12	0	0	5	55	12	63
2018	Information management	48	14	19	13	7	0	0	61	20	14
2018	Information technology	30	42	16	5	7	0	0	72	12	38
2018	Internal audit	22	41	21	7	8	0	0	64	15	12
2018	Evaluation	32	48	15	5	0	0	0	80	5	21
2018	Data sciences	25	27	27	12	8	0	0	52	21	22
2018	Policy	32	33	19	8	8	0	1	65	16	190
2018	Project management	32	30	21	8	7	2	0	63	16	122
2018	Other services to the public	29	31	26	9	2	0	3	62	10	65
2018	None of the above	27	28	21	15	6	0	4	57	21	130
2017	Client contact centre	25	44	16	12	0	0	3	71	13	57
2017	Communications or public affairs	31	39	26	1	0	0	3	72	1	91
2017	Security	47	46	0	7	0	0	0	93	7	14
2017	Science and technology	33	21	11	12	7	4	12	64	23	24
2017	Administration and operations	29	26	26	9	6	2	1	57	16	271
2017	Human resources	35	30	22	9	3	0	1	66	12	68
2017	Financial management	21	42	21	5	5	0	6	68	10	59
2017	Procurement	39	20	31	10	0	0	0	59	10	10
2017	Information management	45	18	25	4	7	0	0	64	11	24
2017	Information technology	29	41	19	9	2	0	0	70	11	56
2017	Internal audit	48	35	17	0	0	0	0	83	0	15
2017	Evaluation	51	32	16	0	0	0	0	84	0	11
2017	Data sciences	0	36	37	9	17	0	0	36	26	10
2017	Policy	35	27	17	10	11	0	1	62	21	160
2017	Project management	30	35	17	9	7	0	2	67	16	138
2017	Other services to the public	20	36	23	12	8	0	0	56	20	59
2017	None of the above	35	30	19	8	6	1	2	66	14	157

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	34	3	6	5	0	0	86	11	32
2018	Communications or public affairs	52	27	11	4	3	0	3	81	7	97
2018	Science and technology	58	20	18	0	5	0	0	77	5	20
2018	Administration and operations	52	28	11	5	1	0	2	82	6	257
2018	Human resources	67	15	9	3	0	1	5	88	3	71
2018	Financial management	49	28	17	2	0	0	4	80	2	62
2018	Information management	61	26	12	0	0	0	0	88	0	14
2018	Information technology	56	31	8	0	3	0	3	89	3	38
2018	Internal audit	52	15	22	0	0	0	12	76	0	12
2018	Evaluation	74	22	0	4	0	0	0	96	4	21
2018	Data sciences	43	35	13	0	5	0	5	82	5	22
2018	Policy	50	24	15	5	3	0	2	76	9	193
2018	Project management	49	29	14	5	2	1	0	79	7	123
2018	Other services to the public	54	22	10	8	6	0	0	76	14	67
2018	None of the above	53	25	12	3	3	0	4	82	6	129
2017	Client contact centre	59	17	14	6	0	0	3	79	7	57
2017	Communications or public affairs	59	25	14	1	1	0	0	84	2	91
2017	Security	72	14	7	7	0	0	0	86	7	14
2017	Science and technology	61	27	0	4	0	0	9	96	4	24
2017	Administration and operations	55	26	10	4	2	0	3	84	6	273
2017	Human resources	68	21	7	3	0	0	1	90	3	68
2017	Financial management	56	25	15	0	0	0	4	85	0	59
2017	Procurement	59	0	31	0	0	0	10	66	0	10
2017	Information management	75	10	15	0	0	0	0	85	0	24
2017	Information technology	62	23	5	2	4	2	3	89	6	56
2017	Internal audit	64	12	12	6	0	0	6	81	6	14
2017	Evaluation	39	31	30	0	0	0	0	70	0	10
2017	Data sciences	55	36	9	0	0	0	0	91	0	10
2017	Policy	52	29	10	5	2	0	1	82	7	160
2017	Project management	50	30	13	5	2	0	1	80	7	139
2017	Other services to the public	55	22	14	5	3	0	2	78	8	60
2017	None of the above	62	20	10	5	3	0	0	82	8	159

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	23	0	3	3	3	6	94	6	32
2018	Communications or public affairs	80	8	3	1	0	1	7	96	1	97
2018	Science and technology	92	5	0	0	0	3	0	100	0	20
2018	Administration and operations	72	15	5	2	1	0	5	92	3	257
2018	Human resources	75	9	7	0	3	0	7	90	3	73
2018	Financial management	59	16	12	0	0	0	13	86	0	62
2018	Information management	75	13	6	0	0	0	7	94	0	14
2018	Information technology	77	10	5	0	0	0	8	94	0	38
2018	Internal audit	67	8	14	0	0	0	12	84	0	12
2018	Evaluation	70	26	0	4	0	0	0	96	4	21
2018	Data sciences	59	36	0	0	0	0	5	100	0	22
2018	Policy	73	14	4	2	1	0	6	92	4	193
2018	Project management	74	14	5	2	1	1	5	93	2	123
2018	Other services to the public	76	11	3	1	0	0	8	95	1	67
2018	None of the above	75	9	6	0	2	0	7	91	2	129

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	72	14	3	3	3	3	3	91	5	32
2018	Communications or public affairs	79	7	4	1	2	1	6	93	3	96
2018	Science and technology	88	9	0	0	0	3	0	100	0	20
2018	Administration and operations	76	12	3	2	2	1	3	92	5	258
2018	Human resources	80	6	2	1	1	0	8	95	3	73
2018	Financial management	80	5	4	3	0	1	7	92	3	63
2018	Information management	54	26	12	7	0	0	0	81	7	14
2018	Information technology	79	5	8	0	0	3	5	91	0	38
2018	Internal audit	59	7	12	0	22	0	0	67	22	12
2018	Evaluation	83	5	4	4	4	0	0	88	8	21
2018	Data sciences	56	27	8	5	0	0	5	87	5	22
2018	Policy	70	10	6	4	4	2	4	85	9	192
2018	Project management	76	9	6	4	1	2	2	88	5	121
2018	Other services to the public	65	16	10	3	4	0	1	82	7	66
2018	None of the above	76	11	3	1	4	1	5	91	6	129
2017	Client contact centre	75	6	6	2	3	0	8	88	5	56
2017	Communications or public affairs	79	14	2	1	2	1	1	95	3	91
2017	Security	65	7	0	14	7	0	7	78	22	14
2017	Science and technology	80	0	4	0	0	0	16	95	0	24
2017	Administration and operations	73	12	6	1	1	1	6	91	3	274
2017	Human resources	82	6	4	3	0	0	5	93	3	68
2017	Financial management	79	9	3	0	3	0	6	94	3	59
2017	Procurement	90	0	0	0	0	0	10	100	0	10
2017	Information management	81	8	4	7	0	0	0	89	7	24
2017	Information technology	62	18	7	4	2	0	7	86	6	56
2017	Internal audit	77	6	0	0	17	0	0	83	17	15
2017	Evaluation	91	0	0	0	9	0	0	91	9	10
2017	Data sciences	82	18	0	0	0	0	0	100	0	10
2017	Policy	73	8	7	4	4	1	3	84	9	160
2017	Project management	73	13	4	3	4	0	3	88	8	137
2017	Other services to the public	85	5	6	0	3	0	2	91	3	60
2017	None of the above	82	7	3	2	3	1	3	92	5	159

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	28	12	5	0	0	0	83	5	32
2018	Communications or public affairs	61	29	4	2	1	0	2	92	3	94
2018	Science and technology	67	28	5	0	0	0	0	95	0	20
2018	Administration and operations	58	26	10	3	1	0	1	85	4	259
2018	Human resources	67	23	5	0	1	0	4	94	1	72
2018	Financial management	46	32	11	7	0	0	4	82	7	63
2018	Information management	37	56	7	0	0	0	0	93	0	14
2018	Information technology	49	28	13	7	0	3	0	79	7	38
2018	Internal audit	59	0	12	14	15	0	0	59	29	12
2018	Evaluation	51	40	0	9	0	0	0	91	9	21
2018	Data sciences	54	23	23	0	0	0	0	77	0	22
2018	Policy	63	21	8	4	3	0	1	85	7	195
2018	Project management	63	20	9	6	1	1	1	85	6	123
2018	Other services to the public	61	27	9	1	0	0	1	89	1	66
2018	None of the above	67	20	9	1	1	0	2	89	2	129
2017	Client contact centre	52	25	12	6	0	0	5	81	7	57
2017	Communications or public affairs	52	36	5	2	2	0	2	90	4	91
2017	Security	58	14	7	0	14	0	7	78	15	14
2017	Science and technology	50	25	4	4	0	0	17	90	5	23
2017	Administration and operations	56	25	10	4	1	0	3	84	6	273
2017	Human resources	61	24	7	3	0	0	5	89	3	68
2017	Financial management	68	20	9	0	1	0	2	89	1	59
2017	Procurement	70	20	10	0	0	0	0	90	0	10
2017	Information management	69	23	3	4	0	0	0	93	4	24
2017	Information technology	42	28	17	7	2	0	3	72	9	56
2017	Internal audit	77	12	0	6	5	0	0	89	11	15
2017	Evaluation	75	17	0	0	8	0	0	92	8	11
2017	Data sciences	54	27	20	0	0	0	0	80	0	10
2017	Policy	65	20	7	1	3	0	3	88	4	160
2017	Project management	55	28	14	1	0	0	2	85	1	139
2017	Other services to the public	63	25	6	0	3	0	3	91	3	60
2017	None of the above	60	25	9	3	1	0	2	87	5	159

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	72	12	3	6	5	0	3	86	11	32
2018	Communications or public affairs	57	16	14	8	2	1	2	76	10	95
2018	Science and technology	58	13	15	10	5	0	0	71	15	20
2018	Administration and operations	63	19	7	8	2	0	1	83	11	258
2018	Human resources	81	9	4	1	1	0	4	93	3	72
2018	Financial management	59	20	9	2	2	2	8	87	3	63
2018	Information management	60	19	7	7	7	0	0	80	14	14
2018	Information technology	58	12	21	8	0	0	0	70	8	38
2018	Internal audit	45	7	0	33	15	0	0	52	48	12
2018	Evaluation	55	23	4	9	9	0	0	78	18	21
2018	Data sciences	52	23	25	0	0	0	0	75	0	22
2018	Policy	57	18	9	8	7	0	1	75	15	194
2018	Project management	57	20	9	8	4	0	2	78	12	122
2018	Other services to the public	55	26	12	4	4	0	0	80	8	67
2018	None of the above	58	19	13	4	4	0	2	78	9	128
2017	Client contact centre	61	17	10	7	2	0	3	80	9	57
2017	Communications or public affairs	66	17	8	6	1	0	1	84	8	91
2017	Security	65	7	7	0	14	0	7	78	15	14
2017	Science and technology	56	20	4	4	4	0	12	87	9	24
2017	Administration and operations	58	17	11	6	3	1	5	80	9	271
2017	Human resources	63	13	7	9	3	0	5	80	12	67
2017	Financial management	71	16	6	2	1	0	4	90	3	59
2017	Procurement	70	20	10	0	0	0	0	90	0	10
2017	Information management	65	20	15	0	0	0	0	85	0	24
2017	Information technology	55	17	11	4	7	0	5	77	12	55
2017	Internal audit	65	11	6	6	12	0	0	77	17	15
2017	Evaluation	75	17	0	0	8	0	0	92	8	11
2017	Data sciences	44	36	0	20	0	0	0	80	20	10
2017	Policy	63	12	10	6	7	1	1	77	13	159
2017	Project management	52	25	10	6	5	0	2	79	11	139
2017	Other services to the public	65	21	5	3	5	0	2	88	8	60
2017	None of the above	61	21	9	2	5	0	2	84	7	158

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	61	14	3	5	0	0	17	90	6	32
2018	Communications or public affairs	58	15	5	0	1	0	21	93	1	96
2018	Science and technology	48	15	0	0	0	0	37	100	0	20
2018	Administration and operations	53	17	5	2	1	0	22	90	4	258
2018	Human resources	63	8	1	0	1	0	26	97	2	72
2018	Financial management	48	14	11	0	0	0	27	85	0	62
2018	Information management	51	14	7	0	0	0	28	90	0	13
2018	Information technology	59	18	3	7	0	0	13	89	8	38
2018	Internal audit	50	9	0	16	9	0	17	71	29	11
2018	Evaluation	55	10	0	0	0	5	29	100	0	20
2018	Data sciences	44	5	8	4	0	0	39	80	7	22
2018	Policy	56	9	5	2	1	0	28	90	3	192
2018	Project management	51	17	2	1	0	1	29	96	1	123
2018	Other services to the public	51	18	7	3	1	0	20	86	5	67
2018	None of the above	49	10	11	2	0	0	28	82	3	129
2017	Client contact centre	55	12	3	9	0	0	21	85	11	57
2017	Communications or public affairs	57	12	2	4	1	0	23	90	7	91
2017	Security	66	20	0	0	0	0	14	100	0	14
2017	Science and technology	52	4	4	4	0	0	36	88	6	24
2017	Administration and operations	51	13	4	1	0	1	30	92	3	270
2017	Human resources	53	11	3	3	1	0	28	90	6	68
2017	Financial management	55	17	5	0	1	0	22	92	2	59
2017	Procurement	71	10	10	0	0	0	10	89	0	10
2017	Information management	71	8	4	4	0	0	13	91	4	24
2017	Information technology	53	19	5	4	4	0	15	85	9	56
2017	Internal audit	72	23	0	0	0	0	6	100	0	15
2017	Evaluation	83	8	0	0	0	0	8	100	0	11
2017	Data sciences	36	27	9	0	0	0	28	87	0	10
2017	Policy	58	12	1	1	2	0	26	95	4	159
2017	Project management	53	13	5	1	1	1	27	92	2	139
2017	Other services to the public	57	12	8	2	0	0	21	88	2	60
2017	None of the above	60	13	3	2	1	0	22	93	3	158

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	81	9	5	3	0	0	3	92	3	32
2018	Communications or public affairs	73	14	5	1	1	0	6	93	2	95
2018	Science and technology	72	20	0	0	0	0	8	100	0	20
2018	Administration and operations	67	22	6	1	1	0	2	91	2	258
2018	Human resources	85	6	1	1	0	0	6	97	1	71
2018	Financial management	75	11	4	2	0	0	8	93	2	62
2018	Information management	74	0	14	7	0	0	6	78	7	14
2018	Information technology	66	12	8	5	3	0	5	83	9	38
2018	Internal audit	64	7	0	14	8	0	7	77	23	12
2018	Evaluation	96	4	0	0	0	0	0	100	0	21
2018	Data sciences	73	9	9	0	0	0	9	90	0	22
2018	Policy	79	12	4	1	0	0	3	94	2	192
2018	Project management	66	21	6	1	0	0	7	93	1	123
2018	Other services to the public	62	27	4	0	0	0	7	96	0	67
2018	None of the above	63	23	7	0	1	0	6	92	1	129
2017	Client contact centre	64	17	11	0	0	0	8	88	0	56
2017	Communications or public affairs	76	15	4	0	0	1	3	95	0	90
2017	Security	72	21	0	0	0	0	7	100	0	14
2017	Science and technology	72	15	0	0	0	0	12	100	0	24
2017	Administration and operations	64	19	4	2	0	1	9	93	2	273
2017	Human resources	73	11	6	1	0	0	9	92	2	68
2017	Financial management	69	14	6	2	0	0	10	91	2	59
2017	Procurement	90	0	0	0	0	10	0	100	0	10
2017	Information management	78	15	4	0	0	0	4	96	0	24
2017	Information technology	69	15	7	0	2	0	7	90	2	56
2017	Internal audit	83	11	0	0	0	0	6	100	0	15
2017	Evaluation	75	8	0	0	8	0	8	92	8	11
2017	Data sciences	71	9	0	0	0	20	0	100	0	10
2017	Policy	74	12	6	2	1	0	6	92	2	159
2017	Project management	67	20	5	1	0	0	8	94	1	137
2017	Other services to the public	46	32	20	0	0	0	2	79	0	60
2017	None of the above	68	17	6	1	1	0	8	92	2	156

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	66	15	11	3	5	0	0	81	8	31
2018	Communications or public affairs	81	14	2	1	0	0	2	97	1	96
2018	Science and technology	63	15	5	0	10	5	3	84	10	20
2018	Administration and operations	70	14	4	4	5	0	2	86	10	259
2018	Human resources	87	4	3	1	1	0	4	95	3	72
2018	Financial management	71	16	6	0	2	0	6	92	2	63
2018	Information management	80	14	0	7	0	0	0	93	7	14
2018	Information technology	54	22	13	3	3	0	5	80	6	38
2018	Internal audit	71	7	0	14	8	0	0	78	22	12
2018	Evaluation	82	14	0	0	4	0	0	96	4	21
2018	Data sciences	48	20	9	5	5	0	14	79	11	22
2018	Policy	76	12	4	2	2	0	4	91	5	195
2018	Project management	73	10	2	4	6	2	5	88	10	123
2018	Other services to the public	59	14	7	5	12	0	2	75	18	67
2018	None of the above	71	9	9	2	4	0	5	84	6	129
2017	Client contact centre	56	19	11	6	4	0	3	78	10	57
2017	Communications or public affairs	71	13	6	3	6	0	1	85	10	91
2017	Security	65	14	0	0	7	0	14	92	8	14
2017	Science and technology	73	8	4	9	4	0	4	83	13	24
2017	Administration and operations	61	17	9	4	2	1	6	84	7	273
2017	Human resources	91	4	0	1	1	0	1	97	3	68
2017	Financial management	69	10	13	5	0	2	2	82	5	59
2017	Procurement	90	10	0	0	0	0	0	100	0	10
2017	Information management	68	17	3	0	12	0	0	85	12	24
2017	Information technology	68	15	4	5	4	0	5	87	9	56
2017	Internal audit	77	17	6	0	0	0	0	94	0	15
2017	Evaluation	41	0	16	17	26	0	0	41	43	11
2017	Data sciences	45	27	0	0	20	0	8	79	21	10
2017	Policy	60	12	5	6	8	0	9	79	16	160
2017	Project management	63	17	7	6	3	0	5	83	10	139
2017	Other services to the public	73	12	2	3	4	0	6	90	8	60
2017	None of the above	66	12	9	4	3	0	6	83	7	159

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	19	13	12	3	0	3	72	14	32
2018	Communications or public affairs	48	32	12	3	1	1	2	83	4	95
2018	Science and technology	48	34	10	5	0	0	3	85	5	20
2018	Administration and operations	41	30	18	6	2	0	2	73	9	256
2018	Human resources	44	29	15	2	3	0	7	78	5	72
2018	Financial management	44	18	20	6	2	0	9	68	9	62
2018	Information management	56	18	12	14	0	0	0	74	14	14
2018	Information technology	32	31	23	8	3	0	3	65	11	38
2018	Internal audit	37	26	21	0	15	0	0	64	15	12
2018	Evaluation	52	25	13	5	5	0	0	77	10	21
2018	Data sciences	43	34	14	9	0	0	0	77	9	22
2018	Policy	45	27	16	7	4	0	0	72	11	195
2018	Project management	45	28	18	4	3	0	3	75	7	122
2018	Other services to the public	43	21	26	6	3	0	1	65	9	67
2018	None of the above	47	28	15	6	2	0	2	77	8	128
2017	Client contact centre	55	20	15	7	2	0	2	76	9	57
2017	Communications or public affairs	52	28	14	4	1	0	0	81	5	91
2017	Security	71	0	14	9	0	0	7	76	9	14
2017	Science and technology	42	31	4	3	12	0	9	80	16	24
2017	Administration and operations	47	26	19	4	0	1	2	76	5	273
2017	Human resources	55	24	11	4	3	0	3	81	7	67
2017	Financial management	50	21	21	2	1	0	4	75	3	58
2017	Procurement	51	30	0	10	10	0	0	80	20	10
2017	Information management	49	16	23	12	0	0	0	65	12	23
2017	Information technology	51	33	8	4	4	0	0	84	7	56
2017	Internal audit	77	0	12	0	11	0	0	77	11	15
2017	Evaluation	51	25	8	16	0	0	0	76	16	11
2017	Data sciences	27	36	28	9	0	0	0	63	9	10
2017	Policy	47	31	11	5	2	1	3	82	7	159
2017	Project management	46	33	15	4	1	0	1	80	5	138
2017	Other services to the public	50	29	11	5	2	0	5	82	6	60
2017	None of the above	51	26	12	3	5	0	3	80	8	157

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	37	12	20	3	0	0	65	22	32
2018	Communications or public affairs	15	29	36	15	6	0	0	44	21	96
2018	Science and technology	19	32	39	10	0	0	0	51	10	20
2018	Administration and operations	11	33	42	11	3	0	0	44	14	260
2018	Human resources	26	34	30	7	1	0	2	62	8	73
2018	Financial management	19	34	41	6	0	0	0	53	6	63
2018	Information management	7	48	32	7	7	0	0	55	14	14
2018	Information technology	8	51	21	19	0	0	0	60	19	38
2018	Internal audit	29	30	30	12	0	0	0	59	12	12
2018	Evaluation	8	41	29	9	13	0	0	49	23	21
2018	Data sciences	13	30	32	21	5	0	0	42	26	22
2018	Policy	9	30	44	15	3	0	0	38	18	194
2018	Project management	12	31	38	14	5	0	0	43	19	123
2018	Other services to the public	16	43	26	10	5	0	0	59	15	67
2018	None of the above	12	25	42	17	4	0	0	37	21	130
2017	Client contact centre	5	38	32	23	3	0	0	43	26	56
2017	Communications or public affairs	5	40	37	17	1	0	0	45	18	91
2017	Security	12	25	50	0	14	0	0	36	14	14
2017	Science and technology	9	37	33	13	8	0	0	46	21	24
2017	Administration and operations	9	33	43	11	3	0	0	42	15	274
2017	Human resources	18	25	41	11	4	0	0	43	15	68
2017	Financial management	14	43	31	8	5	0	0	56	12	59
2017	Procurement	10	20	30	29	11	0	0	30	41	10
2017	Information management	19	23	47	8	4	0	0	42	11	24
2017	Information technology	7	36	42	6	7	2	0	44	14	56
2017	Internal audit	24	29	35	0	12	0	0	53	12	15
2017	Evaluation	8	26	50	0	16	0	0	34	16	11
2017	Data sciences	9	18	27	47	0	0	0	26	47	10
2017	Policy	9	33	38	14	6	0	0	43	19	159
2017	Project management	5	32	41	16	5	0	1	37	21	139
2017	Other services to the public	5	35	48	11	2	0	0	40	12	60
2017	None of the above	17	27	34	12	9	1	1	44	21	159

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	20	37	13	21	0	0	34	28	32
2018	Communications or public affairs	9	22	34	25	11	0	0	36	31	96
2018	Science and technology	5	5	53	37	0	0	0	37	10	20
2018	Administration and operations	8	19	43	19	12	0	0	31	26	252
2018	Human resources	4	16	31	29	21	0	0	50	20	73
2018	Financial management	5	7	49	31	9	0	0	40	11	63
2018	Information management	7	19	24	33	17	0	0	50	26	14
2018	Information technology	5	11	32	36	16	0	0	52	16	38
2018	Internal audit	0	19	22	37	22	0	0	59	19	12
2018	Evaluation	14	18	40	23	5	0	0	27	32	21
2018	Data sciences	13	23	42	5	16	0	0	21	37	21
2018	Policy	6	25	39	23	8	0	0	30	31	194
2018	Project management	8	20	44	21	7	0	1	28	28	122
2018	Other services to the public	5	16	30	40	8	0	0	49	21	66
2018	None of the above	7	18	44	18	12	0	0	30	25	126
2017	Client contact centre	7	21	40	27	6	0	0	32	27	57
2017	Communications or public affairs	4	22	44	22	8	0	0	29	27	91
2017	Security	21	7	32	18	22	0	0	40	28	14
2017	Science and technology	7	21	26	37	9	0	0	46	28	24
2017	Administration and operations	6	17	45	22	10	0	1	32	23	273
2017	Human resources	3	16	41	14	25	0	1	40	19	68
2017	Financial management	2	14	39	36	10	0	0	46	16	58
2017	Procurement	10	41	30	10	10	0	0	20	51	10
2017	Information management	6	15	43	24	13	0	0	37	20	24
2017	Information technology	7	17	39	18	19	0	0	37	24	56
2017	Internal audit	0	17	42	12	29	0	0	41	17	15
2017	Evaluation	8	8	41	25	18	0	0	42	16	11
2017	Data sciences	0	18	56	8	18	0	0	26	18	10
2017	Policy	10	18	40	26	6	0	0	32	28	159
2017	Project management	8	21	37	29	4	1	0	34	29	139
2017	Other services to the public	8	19	41	25	8	0	0	32	27	60
2017	None of the above	8	23	30	20	17	0	2	38	32	159

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	39	9	6	0	0	0	85	6	32
2018	Communications or public affairs	44	47	3	5	0	1	0	92	5	95
2018	Science and technology	34	42	23	0	0	0	0	77	0	20
2018	Administration and operations	47	41	8	3	1	0	0	88	3	257
2018	Human resources	57	36	1	0	0	5	0	99	0	71
2018	Financial management	45	48	7	0	0	0	0	93	0	62
2018	Information management	49	37	14	0	0	0	0	86	0	14
2018	Information technology	54	35	8	3	0	0	0	89	3	38
2018	Internal audit	59	34	7	0	0	0	0	93	0	12
2018	Evaluation	59	32	5	4	0	0	0	91	4	21
2018	Data sciences	44	56	0	0	0	0	0	100	0	22
2018	Policy	44	41	6	5	1	3	0	88	6	193
2018	Project management	46	41	11	0	0	2	0	88	0	121
2018	Other services to the public	45	41	4	5	3	2	0	88	9	67
2018	None of the above	43	41	11	3	1	1	0	84	5	130
2017	Client contact centre	46	40	10	3	2	0	0	86	4	57
2017	Communications or public affairs	40	42	11	4	1	1	0	84	5	90
2017	Security	54	33	7	0	7	0	0	86	7	14
2017	Science and technology	43	43	8	3	0	0	4	89	3	24
2017	Administration and operations	37	49	5	4	1	3	0	89	6	273
2017	Human resources	53	41	4	0	0	2	0	95	0	68
2017	Financial management	37	38	12	8	2	3	0	77	10	59
2017	Procurement	59	20	10	0	0	11	0	89	0	10
2017	Information management	44	36	13	0	7	0	0	80	7	24
2017	Information technology	30	44	16	4	2	2	2	77	6	55
2017	Internal audit	30	59	0	6	0	6	0	94	6	15
2017	Evaluation	16	68	16	0	0	0	0	84	0	11
2017	Policy	41	43	11	2	2	1	0	84	5	159
2017	Project management	35	48	10	3	1	3	0	85	4	139
2017	Other services to the public	35	42	9	3	2	8	0	85	5	60
2017	None of the above	40	43	7	1	4	5	0	87	5	159

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	31	22	6	0	0	72	6	32
2018	Communications or public affairs	33	40	11	10	5	2	74	15	96
2018	Science and technology	39	42	9	10	0	0	81	10	20
2018	Administration and operations	35	42	14	6	3	0	77	9	259
2018	Human resources	51	36	9	4	0	1	87	4	73
2018	Financial management	37	47	11	2	2	2	86	3	63
2018	Information management	26	67	7	0	0	0	93	0	14
2018	Information technology	38	43	8	11	0	0	81	11	38
2018	Internal audit	44	22	26	7	0	0	66	7	12
2018	Evaluation	31	55	0	4	9	0	87	13	21
2018	Data sciences	35	35	8	9	8	5	73	18	22
2018	Policy	28	41	13	13	3	2	71	17	194
2018	Project management	40	35	14	7	2	2	76	10	122
2018	Other services to the public	30	41	21	5	1	1	72	7	67
2018	None of the above	34	37	14	8	5	1	72	14	130
2017	Client contact centre	24	48	17	10	2	0	72	11	57
2017	Communications or public affairs	19	51	13	14	1	2	72	15	91
2017	Security	43	30	0	7	21	0	72	28	14
2017	Science and technology	30	59	7	4	0	0	89	4	24
2017	Administration and operations	23	54	12	7	3	0	77	11	273
2017	Human resources	36	38	14	9	4	0	74	13	68
2017	Financial management	28	58	8	5	1	0	86	6	58
2017	Procurement	30	20	20	20	11	0	49	31	10
2017	Information management	40	33	16	12	0	0	72	12	24
2017	Information technology	14	46	28	5	2	5	63	8	56
2017	Internal audit	28	42	12	12	0	6	74	12	15
2017	Evaluation	16	33	8	8	16	18	60	30	11
2017	Data sciences	27	27	9	19	20	0	53	38	10
2017	Policy	20	41	14	15	7	2	63	23	160
2017	Project management	20	51	15	9	4	2	72	12	139
2017	Other services to the public	26	48	14	9	3	0	74	12	60
2017	None of the above	29	44	10	9	6	3	75	15	159

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	27	25	12	6	0	3	28	72	32
2018	Communications or public affairs	18	27	21	13	17	3	1	19	81	96
2018	Science and technology	28	24	14	10	24	0	0	28	72	20
2018	Administration and operations	32	21	25	10	9	3	1	33	67	260
2018	Human resources	32	34	17	6	10	1	0	32	68	73
2018	Financial management	29	25	24	15	5	2	2	30	70	63
2018	Information management	47	12	20	20	0	0	0	47	53	14
2018	Information technology	36	34	13	11	5	0	0	36	64	38
2018	Internal audit	51	19	0	7	22	0	0	51	49	12
2018	Evaluation	26	27	24	14	5	4	0	27	73	21
2018	Data sciences	14	35	25	12	9	5	0	14	86	22
2018	Policy	23	28	24	12	10	3	0	24	76	195
2018	Project management	24	33	17	11	13	1	1	24	76	123
2018	Other services to the public	36	28	19	12	6	0	0	36	64	66
2018	None of the above	27	28	19	18	6	3	0	28	72	130
2017	Client contact centre	39	13	24	15	8	0	0	39	61	57
2017	Communications or public affairs	28	23	23	11	14	1	1	28	72	91
2017	Security	29	32	18	7	14	0	0	29	71	14
2017	Science and technology	35	4	25	13	15	8	0	39	61	24
2017	Administration and operations	27	21	21	12	15	3	1	28	72	274
2017	Human resources	36	24	17	7	7	6	3	40	60	68
2017	Financial management	39	23	16	12	9	0	0	39	61	59
2017	Procurement	59	29	0	11	0	0	0	59	41	10
2017	Information management	46	16	18	11	10	0	0	46	54	24
2017	Information technology	32	25	19	10	9	2	3	34	66	56
2017	Internal audit	42	23	0	18	11	0	6	45	55	15
2017	Evaluation	25	17	8	25	16	8	0	28	72	11
2017	Data sciences	55	0	18	9	18	0	0	55	45	10
2017	Policy	28	24	18	12	14	4	1	29	71	160
2017	Project management	22	27	23	12	13	2	1	23	77	138
2017	Other services to the public	29	23	18	8	19	3	0	30	70	60
2017	None of the above	25	24	23	8	14	4	2	26	74	159

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	11	23
2018	Communications or public affairs	21	76
2018	Science and technology	27	14
2018	Administration and operations	22	169
2018	Human resources	9	47
2018	Financial management	7	44
2018	Information technology	4	24
2018	Evaluation	0	15
2018	Data sciences	11	18
2018	Policy	27	144
2018	Project management	22	91
2018	Other services to the public	22	42
2018	None of the above	21	92
2017	Client contact centre	22	34
2017	Communications or public affairs	21	63
2017	Security	44	10
2017	Science and technology	21	13
2017	Administration and operations	27	184
2017	Human resources	16	37
2017	Financial management	16	36
2017	Information management	25	13
2017	Information technology	9	36
2017	Policy	22	104
2017	Project management	20	102
2017	Other services to the public	31	39
2017	None of the above	23	112

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	35	23
2018	Communications or public affairs	34	76
2018	Science and technology	33	14
2018	Administration and operations	42	169
2018	Human resources	44	47
2018	Financial management	44	44
2018	Information technology	22	24
2018	Evaluation	55	15
2018	Data sciences	46	18
2018	Policy	43	144
2018	Project management	31	91
2018	Other services to the public	27	42
2018	None of the above	45	92
2017	Client contact centre	31	34
2017	Communications or public affairs	39	63
2017	Security	39	10
2017	Science and technology	42	13
2017	Administration and operations	40	184
2017	Human resources	40	37
2017	Financial management	32	36
2017	Information management	21	13
2017	Information technology	30	36
2017	Policy	43	104
2017	Project management	38	102
2017	Other services to the public	35	39
2017	None of the above	49	112

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	27	23
2018	Communications or public affairs	29	76
2018	Science and technology	20	14
2018	Administration and operations	25	169
2018	Human resources	37	47
2018	Financial management	17	44
2018	Information technology	22	24
2018	Evaluation	20	15
2018	Data sciences	19	18
2018	Policy	24	144
2018	Project management	18	91
2018	Other services to the public	33	43
2018	None of the above	20	92
2017	Client contact centre	16	34
2017	Communications or public affairs	19	63
2017	Security	0	10
2017	Science and technology	39	13
2017	Administration and operations	23	184
2017	Human resources	16	37
2017	Financial management	16	36
2017	Information management	25	13
2017	Information technology	17	36
2017	Policy	22	104
2017	Project management	19	102
2017	Other services to the public	37	39
2017	None of the above	16	112

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	39	23
2018	Communications or public affairs	53	76
2018	Science and technology	20	14
2018	Administration and operations	44	169
2018	Human resources	14	47
2018	Financial management	22	44
2018	Information technology	38	24
2018	Evaluation	48	15
2018	Data sciences	30	18
2018	Policy	28	144
2018	Project management	51	91
2018	Other services to the public	33	42
2018	None of the above	37	92
2017	Client contact centre	58	34
2017	Communications or public affairs	49	63
2017	Security	46	10
2017	Science and technology	5	13
2017	Administration and operations	49	184
2017	Human resources	23	37
2017	Financial management	49	36
2017	Information management	29	13
2017	Information technology	45	36
2017	Policy	31	104
2017	Project management	53	102
2017	Other services to the public	43	39
2017	None of the above	43	112

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	23
2018	Communications or public affairs	8	76
2018	Science and technology	14	14
2018	Administration and operations	5	169
2018	Human resources	15	47
2018	Financial management	2	44
2018	Information technology	4	24
2018	Evaluation	7	15
2018	Data sciences	6	18
2018	Policy	10	144
2018	Project management	8	91
2018	Other services to the public	9	42
2018	None of the above	11	92
2017	Client contact centre	8	34
2017	Communications or public affairs	9	63
2017	Security	20	10
2017	Science and technology	24	13
2017	Administration and operations	10	184
2017	Human resources	21	37
2017	Financial management	3	36
2017	Information management	14	13
2017	Information technology	8	36
2017	Policy	10	104
2017	Project management	7	102
2017	Other services to the public	5	39
2017	None of the above	9	112

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	21	23
2018	Communications or public affairs	29	76
2018	Science and technology	33	14
2018	Administration and operations	32	169
2018	Human resources	20	47
2018	Financial management	40	44
2018	Information technology	21	24
2018	Evaluation	26	15
2018	Data sciences	28	18
2018	Policy	35	144
2018	Project management	42	91
2018	Other services to the public	21	43
2018	None of the above	27	92

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	25	23
2018	Communications or public affairs	42	76
2018	Science and technology	39	14
2018	Administration and operations	34	169
2018	Human resources	39	47
2018	Financial management	44	44
2018	Information technology	32	24
2018	Evaluation	39	15
2018	Data sciences	37	18
2018	Policy	32	144
2018	Project management	34	91
2018	Other services to the public	41	42
2018	None of the above	35	92
2017	Client contact centre	28	34
2017	Communications or public affairs	32	63
2017	Security	36	10
2017	Science and technology	38	13
2017	Administration and operations	42	184
2017	Human resources	44	37
2017	Financial management	43	36
2017	Information management	21	13
2017	Information technology	44	36
2017	Policy	48	104
2017	Project management	31	102
2017	Other services to the public	37	39
2017	None of the above	40	112

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	0	55	19	13	4	8	20
2018	Communications or public affairs	3	42	23	17	3	14	72
2018	Science and technology	0	35	15	29	0	22	13
2018	Administration and operations	5	47	16	14	7	11	160
2018	Human resources	4	64	14	6	4	8	46
2018	Financial management	2	34	26	7	0	30	41
2018	Information technology	9	47	26	9	4	4	23
2018	Evaluation	0	50	8	21	14	8	14
2018	Data sciences	5	41	16	0	11	28	17
2018	Policy	2	46	22	11	2	16	138
2018	Project management	4	31	25	13	9	18	85
2018	Other services to the public	3	40	20	7	7	23	41
2018	None of the above	6	43	15	11	8	18	88
2017	Client contact centre	7	60	21	0	3	9	33
2017	Communications or public affairs	8	51	22	8	5	6	61
2017	Security	10	41	39	0	10	0	10
2017	Science and technology	0	33	16	15	10	25	12
2017	Administration and operations	4	50	19	9	7	11	181
2017	Human resources	27	36	23	3	5	6	37
2017	Financial management	3	46	29	9	9	5	34
2017	Information management	8	53	24	15	0	0	13
2017	Information technology	3	57	17	12	6	6	35
2017	Policy	6	41	19	18	5	11	101
2017	Project management	3	46	19	12	7	13	101
2017	Other services to the public	7	48	19	5	7	14	38
2017	None of the above	3	48	21	3	9	15	110

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	38	62	22
2018	Communications or public affairs	34	66	76
2018	Science and technology	7	93	13
2018	Administration and operations	29	71	170
2018	Human resources	30	70	47
2018	Financial management	29	71	43
2018	Information technology	47	53	23
2018	Evaluation	26	74	15
2018	Data sciences	37	63	18
2018	Policy	33	67	141
2018	Project management	35	65	91
2018	Other services to the public	33	67	43
2018	None of the above	32	68	92

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	37	12	12	4	0	4	72	16	23
2018	Communications or public affairs	16	29	15	20	5	3	11	53	30	76
2018	Science and technology	14	46	7	20	14	0	0	60	33	14
2018	Administration and operations	16	28	24	11	12	1	7	49	26	168
2018	Human resources	35	28	17	6	0	0	16	74	7	48
2018	Financial management	24	14	20	20	7	2	12	45	32	44
2018	Information technology	38	4	28	0	4	0	25	57	6	24
2018	Evaluation	7	22	29	21	14	0	7	32	37	14
2018	Data sciences	11	27	41	6	15	0	0	38	20	18
2018	Policy	21	36	15	11	8	1	8	62	21	143
2018	Project management	20	28	21	16	10	1	4	50	27	90
2018	Other services to the public	20	28	21	18	9	0	4	51	28	43
2018	None of the above	24	28	13	11	13	1	10	59	27	92
2017	Client contact centre	29	32	21	8	5	0	5	64	14	34
2017	Communications or public affairs	15	26	16	20	16	2	6	45	38	63
2017	Security	9	25	20	10	17	0	20	43	33	10
2017	Science and technology	0	5	21	24	33	0	17	6	69	13
2017	Administration and operations	19	31	11	17	12	0	11	56	32	185
2017	Human resources	41	18	11	8	5	0	17	71	16	38
2017	Financial management	13	21	26	16	8	0	17	41	28	37
2017	Information management	14	14	18	40	0	0	15	33	47	13
2017	Information technology	12	15	28	23	8	3	11	31	35	36
2017	Policy	19	24	13	16	12	7	9	52	33	105
2017	Project management	16	26	15	17	14	0	12	47	35	103
2017	Other services to the public	15	24	16	19	11	10	4	46	35	39
2017	None of the above	23	28	9	17	15	2	7	55	35	112

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	9	15	28	24	0	7	28	56	23
2018	Communications or public affairs	3	10	10	30	39	1	6	14	75	76
2018	Science and technology	7	12	7	0	67	0	7	21	72	14
2018	Administration and operations	4	12	12	27	40	1	5	16	71	168
2018	Human resources	8	13	25	15	30	0	9	23	49	48
2018	Financial management	7	4	23	25	36	0	5	12	64	44
2018	Information technology	9	8	28	13	34	0	8	19	51	24
2018	Evaluation	0	0	22	37	35	0	6	0	77	14
2018	Data sciences	6	10	21	22	41	0	0	16	63	18
2018	Policy	1	13	14	27	34	3	7	16	68	144
2018	Project management	8	6	16	20	40	3	6	16	66	91
2018	Other services to the public	6	4	9	36	38	2	5	11	79	43
2018	None of the above	8	12	8	22	39	1	10	22	69	91
2017	Client contact centre	12	7	8	26	37	2	8	21	70	34
2017	Communications or public affairs	6	8	12	19	49	2	5	15	72	63
2017	Security	0	10	25	0	55	0	10	11	61	10
2017	Science and technology	0	9	16	12	55	0	9	9	74	13
2017	Administration and operations	4	8	7	19	53	3	6	13	79	186
2017	Human resources	5	8	16	15	36	0	20	16	64	38
2017	Financial management	0	0	10	24	54	0	12	0	88	37
2017	Information management	0	0	7	53	25	0	15	0	92	13
2017	Information technology	3	11	15	10	47	3	11	16	67	36
2017	Policy	2	3	9	20	53	4	9	6	84	104
2017	Project management	2	6	13	26	45	1	7	8	78	103
2017	Other services to the public	4	4	7	19	54	7	4	9	83	39
2017	None of the above	9	8	13	11	51	2	7	19	67	112

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	54	6	14	14	9	0	3	62	23	32
2018	Communications or public affairs	29	19	17	11	17	0	6	52	30	96
2018	Science and technology	38	10	10	0	18	0	25	64	23	20
2018	Administration and operations	32	18	15	15	13	1	6	54	29	259
2018	Human resources	37	10	17	17	9	3	9	53	28	73
2018	Financial management	28	21	16	15	14	0	7	52	31	63
2018	Information management	41	0	13	7	21	0	19	50	34	14
2018	Information technology	35	22	20	8	8	2	5	61	17	38
2018	Internal audit	36	0	15	7	30	0	12	41	42	12
2018	Evaluation	31	23	18	14	9	0	5	57	24	21
2018	Data sciences	40	13	9	22	9	5	3	57	34	22
2018	Policy	33	18	19	9	9	0	12	58	20	190
2018	Project management	35	17	16	8	14	2	9	58	24	122
2018	Other services to the public	39	15	20	14	5	1	6	58	21	67
2018	None of the above	37	17	17	6	12	2	10	60	20	129

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canadian Heritage by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment