2018 Public Service Employee Survey Results for Canadian Heritage by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of Page

My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	35	44	12	7	1	0	79	9	68
2018	IS-03	27	64	0	9	0	0	91	9	11
2018	IS-04	33	50	8	8	0	0	83	8	24
2018	IS-05	47	29	6	12	6	0	76	18	17
2017	IS	32	49	14	6	0	0	81	6	72
2017	IS-03	31	62	8	0	0	0	92	0	13
2017	IS-04	46	27	18	9	0	0	73	9	22
2017	IS-05	21	57	14	7	0	0	78	7	14
2017	IS-06	25	56	12	6	0	0	82	6	16
2014	IS	37	40	11	7	3	3	79	10	73
2014	IS-04	37	35	7	7	7	7	77	15	27
2014	IS-05	47	40	13	0	0	0	87	0	15
2014	IS-06	36	43	14	7	0	0	79	7	14
2011	IS	37	47	10	5	0	2	85	5	62
2011	IS-04	29	53	6	6	0	6	88	6	17
2011	IS-05	41	35	18	6	0	0	76	6	17
2011	IS-06	50	50	0	0	0	0	100	0	14
2008	IS	24	46	19	5	7	0	69	12	59
2008	IS-03	23	38	23	0	15	0	62	15	13
2008	IS-04	13	67	7	7	7	0	80	13	15
2008	IS-05	33	44	17	6	0	0	78	6	18

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	51	41	3	3	1	0	93	4	68
2018	IS-03	55	27	9	9	0	0	82	9	11
2018	IS-04	46	46	0	4	4	0	92	8	24
2018	IS-05	53	47	0	0	0	0	100	0	17
2017	IS	54	37	6	0	3	0	92	3	72
2017	IS-03	62	38	0	0	0	0	100	0	13
2017	IS-04	54	32	5	0	9	0	86	9	22
2017	IS-05	43	49	7	0	0	0	93	0	14
2017	IS-06	49	45	6	0	0	0	94	0	16
2014	IS	39	34	12	11	4	0	74	15	74
2014	IS-04	30	35	14	17	3	0	65	21	27
2014	IS-05	56	25	6	13	0	0	81	13	16
2014	IS-06	50	36	14	0	0	0	86	0	14
2011	IS	40	45	8	3	3	0	85	6	62
2011	IS-04	53	47	0	0	0	0	100	0	17
2011	IS-05	24	53	6	12	6	0	76	18	17
2011	IS-06	57	43	0	0	0	0	100	0	14
2008	IS	32	42	14	5	5	2	76	10	59
2008	IS-03	23	38	23	8	8	0	62	15	13
2008	IS-04	40	27	33	0	0	0	67	0	15
2008	IS-05	22	61	0	6	6	6	88	12	18

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	58	39	2	0	2	0	97	2	66
2018	IS-03	55	45	0	0	0	0	100	0	11
2018	IS-04	50	45	0	0	5	0	95	5	22
2018	IS-05	65	35	0	0	0	0	100	0	17
2017	IS	61	32	4	1	1	0	93	3	72
2017	IS-03	62	38	0	0	0	0	100	0	13
2017	IS-04	59	36	0	0	5	0	95	5	22
2017	IS-05	64	29	7	0	0	0	93	0	14
2017	IS-06	55	33	12	0	0	0	88	0	16
2014	IS	52	27	11	7	4	0	79	11	74
2014	IS-04	44	25	10	17	3	0	69	21	27
2014	IS-05	69	19	13	0	0	0	88	0	16
2014	IS-06	57	36	7	0	0	0	93	0	14
2011	IS	45	50	3	2	0	0	95	2	62
2011	IS-04	53	47	0	0	0	0	100	0	17
2011	IS-05	47	53	0	0	0	0	100	0	17
2011	IS-06	57	43	0	0	0	0	100	0	14
2008	IS	42	31	14	7	5	2	74	12	59
2008	IS-03	46	15	23	15	0	0	62	15	13
2008	IS-04	47	40	13	0	0	0	87	0	15
2008	IS-05	39	28	17	0	11	6	71	12	18

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	38	37	13	4	7	0	75	12	68
2018	IS-03	45	27	18	0	9	0	73	9	11
2018	IS-04	58	17	13	8	4	0	75	13	24
2018	IS-05	24	59	6	0	12	0	82	12	17
2017	IS	49	33	10	7	1	0	81	8	72
2017	IS-03	77	23	0	0	0	0	100	0	13
2017	IS-04	59	32	5	5	0	0	91	5	22
2017	IS-05	22	42	14	22	0	0	64	22	14
2017	IS-06	43	37	14	0	6	0	80	6	16
2014	IS	38	37	12	9	4	0	75	13	74
2014	IS-04	44	35	7	3	10	0	79	14	27
2014	IS-05	31	44	25	0	0	0	75	0	16
2014	IS-06	21	36	21	21	0	0	57	21	14
2011	IS	35	40	13	6	2	3	78	8	62
2011	IS-04	47	41	12	0	0	0	88	0	17
2011	IS-05	24	47	24	0	6	0	71	6	17
2011	IS-06	36	43	14	7	0	0	79	7	14

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	29	54	9	4	3	84	7	68
2018	IS-03	36	64	0	0	0	100	0	11
2018	IS-04	33	46	8	4	8	79	13	24
2018	IS-05	24	65	12	0	0	88	0	17
2017	IS	38	46	7	7	1	85	8	71
2017	IS-03	54	38	0	8	0	92	8	13
2017	IS-04	32	50	5	9	5	82	14	22
2017	IS-05	22	56	14	7	0	78	7	14
2017	IS-06	39	55	7	0	0	93	0	15
2014	IS	34	38	11	11	7	72	17	74
2014	IS-04	30	35	7	14	14	65	28	27
2014	IS-05	38	38	13	13	0	75	13	16
2014	IS-06	50	21	29	0	0	71	0	14
2011	IS	29	47	13	6	5	76	11	62
2011	IS-04	35	41	12	12	0	76	12	17
2011	IS-05	18	35	24	12	12	53	24	17
2011	IS-06	43	50	7	0	0	93	0	14
2008	IS	29	41	8	12	10	69	22	59
2008	IS-03	15	38	8	31	8	54	38	13
2008	IS-04	33	33	7	13	13	67	27	15
2008	IS-05	22	61	6	0	11	83	11	18

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	28	40	19	6	7	0	68	13	68
2018	IS-03	55	36	9	0	0	0	91	0	11
2018	IS-04	42	33	4	4	17	0	75	21	24
2018	IS-05	12	47	24	12	6	0	59	18	17
2017	IS	36	38	16	6	4	0	74	10	70
2017	IS-03	54	31	15	0	0	0	85	0	13
2017	IS-04	33	48	10	0	10	0	81	10	21
2017	IS-05	29	36	20	7	7	0	65	14	14
2017	IS-06	32	46	22	0	0	0	78	0	15
2014	IS	25	32	16	20	7	1	57	27	74
2014	IS-04	34	21	10	21	14	0	55	35	27
2014	IS-05	13	56	19	13	0	0	69	13	16
2014	IS-06	29	43	7	21	0	0	71	21	14
2011	IS	27	39	16	16	2	0	66	18	62
2011	IS-04	29	59	0	12	0	0	88	12	17
2011	IS-05	24	24	24	24	6	0	47	29	17
2011	IS-06	21	43	14	21	0	0	64	21	14

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	24	51	18	6	1	75	7	68
2018	IS-03	27	55	9	9	0	82	9	11
2018	IS-04	33	46	13	4	4	79	8	24
2018	IS-05	18	47	24	12	0	65	12	17
2017	IS	28	39	19	10	4	67	14	71
2017	IS-03	46	38	8	8	0	85	8	13
2017	IS-04	36	36	9	9	9	73	18	22
2017	IS-05	15	34	22	29	0	49	29	14
2017	IS-06	27	32	35	0	7	59	7	15

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	41	49	6	3	0	1	91	3	68
2018	IS-03	45	55	0	0	0	0	100	0	11
2018	IS-04	42	50	4	4	0	0	92	4	24
2018	IS-05	35	53	6	0	0	6	94	0	17
2017	IS	34	46	11	6	3	0	80	8	71
2017	IS-03	39	38	15	0	8	0	77	8	13
2017	IS-04	41	32	18	9	0	0	73	9	22
2017	IS-05	29	56	7	7	0	0	86	7	14
2017	IS-06	33	60	0	0	7	0	93	7	15
2014	IS	31	48	13	4	4	0	79	8	74
2014	IS-04	27	39	21	7	7	0	65	14	27
2014	IS-05	31	63	6	0	0	0	94	0	16
2014	IS-06	43	43	7	7	0	0	86	7	14
2011	IS	23	50	15	13	0	0	73	13	62
2011	IS-04	18	71	0	12	0	0	88	12	17
2011	IS-05	18	35	29	18	0	0	53	18	17
2011	IS-06	29	57	14	0	0	0	86	0	14
2008	IS	32	39	14	10	5	0	71	15	59
2008	IS-03	23	54	0	23	0	0	77	23	13
2008	IS-04	40	33	7	13	7	0	73	20	15
2008	IS-05	28	44	17	6	6	0	72	11	18

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	24	51	12	9	4	75	13	68
2018	IS-03	45	45	0	9	0	91	9	11
2018	IS-04	29	38	8	13	13	67	25	24
2018	IS-05	18	59	18	6	0	76	6	17
2017	IS	34	49	9	3	6	83	8	71
2017	IS-03	54	31	8	8	0	85	8	13
2017	IS-04	32	50	5	5	9	82	14	22
2017	IS-05	29	57	0	0	14	86	14	14
2017	IS-06	26	60	15	0	0	85	0	15

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	47	10	0	3	87	3	68
2018	IS-03	45	55	0	0	0	100	0	11
2018	IS-04	29	42	21	0	8	71	8	24
2018	IS-05	35	65	0	0	0	100	0	17
2017	IS	50	36	11	1	1	86	3	71
2017	IS-03	62	31	8	0	0	92	0	13
2017	IS-04	45	32	14	5	5	77	9	22
2017	IS-05	44	49	7	0	0	93	0	14
2017	IS-06	46	48	7	0	0	93	0	15
2014	IS	46	40	7	7	1	85	8	74
2014	IS-04	37	42	3	14	3	79	17	27
2014	IS-05	44	44	13	0	0	88	0	16
2014	IS-06	50	36	14	0	0	86	0	14
2011	IS	40	44	11	3	2	84	5	62
2011	IS-04	41	41	12	6	0	82	6	17
2011	IS-05	29	53	12	0	6	82	6	17
2011	IS-06	57	43	0	0	0	100	0	14

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	13	53	18	10	6	0	66	16	68
2018	IS-03	18	64	9	9	0	0	82	9	11
2018	IS-04	13	46	21	13	8	0	58	21	24
2018	IS-05	18	47	24	6	6	0	65	12	17
2017	IS	34	40	17	7	3	0	74	10	72
2017	IS-03	54	23	15	0	8	0	77	8	13
2017	IS-04	32	41	18	5	5	0	73	9	22
2017	IS-05	15	49	22	14	0	0	64	14	14
2017	IS-06	37	45	12	6	0	0	82	6	16
2014	IS	29	32	11	21	7	1	61	28	74
2014	IS-04	30	21	17	14	14	3	53	29	27
2014	IS-05	19	38	13	31	0	0	56	31	16
2014	IS-06	36	29	7	29	0	0	64	29	14
2011	IS	24	40	11	18	6	0	65	24	62
2011	IS-04	29	41	12	18	0	0	71	18	17
2011	IS-05	18	24	12	35	12	0	41	47	17
2011	IS-06	29	57	0	7	7	0	86	14	14

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	19	50	16	9	4	1	70	13	68
2018	IS-03	27	55	9	9	0	0	82	9	11
2018	IS-04	21	38	17	13	8	4	61	22	24
2018	IS-05	18	47	24	6	6	0	65	12	17
2017	IS	45	34	11	10	0	0	79	10	72
2017	IS-03	54	38	0	8	0	0	92	8	13
2017	IS-04	45	27	14	14	0	0	73	14	22
2017	IS-05	22	49	14	14	0	0	71	14	14
2017	IS-06	55	25	20	0	0	0	80	0	16
2014	IS	38	25	17	12	8	0	63	20	74
2014	IS-04	37	28	14	7	14	0	65	21	27
2014	IS-05	25	31	25	13	6	0	56	19	16
2014	IS-06	43	21	14	21	0	0	64	21	14

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	21	51	21	4	3	0	72	7	68
2018	IS-03	45	36	18	0	0	0	82	0	11
2018	IS-04	17	50	17	13	4	0	67	17	24
2018	IS-05	24	41	35	0	0	0	65	0	17
2017	IS	35	39	17	4	3	3	76	7	72
2017	IS-03	47	53	0	0	0	0	100	0	13
2017	IS-04	41	41	9	0	9	0	82	9	22
2017	IS-05	15	28	42	7	0	7	47	8	14
2017	IS-06	37	31	14	12	0	6	72	13	16
2014	IS	38	32	15	13	3	0	70	16	74
2014	IS-04	37	28	10	17	7	0	65	24	27
2014	IS-05	31	38	25	6	0	0	69	6	16
2014	IS-06	43	21	21	14	0	0	64	14	14
2011	IS	29	44	15	11	2	0	73	13	62
2011	IS-04	18	53	12	12	6	0	71	18	17
2011	IS-05	24	41	24	12	0	0	65	12	17
2011	IS-06	36	57	7	0	0	0	93	0	14

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	38	50	7	1	3	0	88	4	68
2018	IS-03	55	45	0	0	0	0	100	0	11
2018	IS-04	33	46	8	4	8	0	79	13	24
2018	IS-05	35	53	12	0	0	0	88	0	17
2017	IS	50	35	11	1	3	0	85	4	72
2017	IS-03	69	8	23	0	0	0	77	0	13
2017	IS-04	50	36	5	0	9	0	86	9	22
2017	IS-05	36	49	14	0	0	0	86	0	14
2017	IS-06	43	51	6	0	0	0	94	0	16
2014	IS	41	37	9	9	4	0	78	13	74
2014	IS-04	41	31	7	17	3	0	72	21	27
2014	IS-05	44	44	0	6	6	0	88	13	16
2014	IS-06	50	21	29	0	0	0	71	0	14
2011	IS	32	55	6	3	3	0	87	6	62
2011	IS-04	35	59	0	6	0	0	94	6	17
2011	IS-05	24	41	24	6	6	0	65	12	17
2011	IS-06	43	57	0	0	0	0	100	0	14
2008	IS	29	46	8	8	7	2	76	16	59
2008	IS-03	15	46	15	15	8	0	62	23	13
2008	IS-04	40	33	13	13	0	0	73	13	15
2008	IS-05	17	61	6	0	11	6	82	12	18

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	35	38	19	7	1	0	72	9	69
2018	IS-03	50	33	17	0	0	0	83	0	12
2018	IS-04	46	38	13	4	0	0	83	4	24
2018	IS-05	24	41	24	6	6	0	65	12	17
2017	IS	30	47	11	9	3	0	77	11	72
2017	IS-03	61	31	8	0	0	0	92	0	13
2017	IS-04	27	64	5	5	0	0	91	5	22
2017	IS-05	34	36	22	7	0	0	71	7	14
2017	IS-06	6	42	19	20	13	0	49	33	16
2014	IS	43	38	15	1	0	3	84	1	74
2014	IS-04	54	28	14	0	0	3	86	0	27
2014	IS-05	38	56	6	0	0	0	94	0	16
2014	IS-06	7	64	21	7	0	0	71	7	14
2011	IS	27	47	15	10	2	0	74	11	62
2011	IS-04	29	53	6	12	0	0	82	12	17
2011	IS-05	24	59	0	18	0	0	82	18	17
2011	IS-06	14	43	29	7	7	0	57	14	14
2008	IS	24	49	20	3	3	0	73	7	59
2008	IS-03	31	54	15	0	0	0	85	0	13
2008	IS-04	27	60	7	7	0	0	87	7	15
2008	IS-05	28	39	33	0	0	0	67	0	18

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	9	28	38	19	4	1	0	24	37	68
2018	IS-03	18	36	27	18	0	0	0	18	55	11
2018	IS-04	8	13	42	21	13	4	0	35	22	24
2018	IS-05	6	41	35	18	0	0	0	18	47	17
2017	IS	9	26	51	11	1	1	0	13	36	71
2017	IS-03	0	30	46	24	0	0	0	24	30	13
2017	IS-04	5	24	62	5	5	0	0	10	28	21
2017	IS-05	0	29	64	7	0	0	0	7	29	14
2017	IS-06	20	23	44	12	0	0	0	12	44	16
2014	IS	4	32	37	17	5	0	5	23	38	74
2014	IS-04	0	32	42	14	9	0	3	24	33	27
2014	IS-05	0	44	38	13	0	0	6	13	47	16
2014	IS-06	0	43	36	21	0	0	0	21	43	14
2011	IS	10	39	48	2	2	0	0	3	48	62
2011	IS-04	12	29	59	0	0	0	0	0	41	17
2011	IS-05	18	41	41	0	0	0	0	0	59	17
2011	IS-06	7	36	57	0	0	0	0	0	43	14
2008	IS	19	31	32	14	3	2	0	17	50	59
2008	IS-03	0	38	38	8	15	0	0	23	38	13
2008	IS-04	7	13	40	33	0	7	0	36	21	15
2008	IS-05	39	22	28	11	0	0	0	11	61	18

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	12	10	38	25	12	3	0	38	23	68
2018	IS-03	0	18	36	18	27	0	0	45	18	11
2018	IS-04	21	13	33	21	8	4	0	30	35	24
2018	IS-05	6	12	35	24	18	6	0	44	19	17
2017	IS	8	14	27	24	21	3	3	48	24	71
2017	IS-03	8	23	8	15	39	0	8	59	33	13
2017	IS-04	10	10	28	33	19	0	0	52	19	21
2017	IS-05	14	6	28	29	14	8	0	47	22	14
2017	IS-06	6	12	45	6	24	6	0	33	19	16
2014	IS	3	7	33	26	18	5	8	51	11	74
2014	IS-04	0	14	25	14	37	7	3	57	16	27
2014	IS-05	0	0	38	31	6	6	19	50	0	16
2014	IS-06	0	0	64	36	0	0	0	36	0	14
2011	IS	10	25	43	15	5	0	3	20	36	61
2011	IS-04	12	18	35	24	6	0	6	31	31	17
2011	IS-05	18	35	41	0	0	0	6	0	56	17
2011	IS-06	0	15	62	15	8	0	0	23	15	13
2008	IS	17	32	29	15	3	2	2	19	51	59
2008	IS-03	23	23	38	8	8	0	0	15	46	13
2008	IS-04	13	13	27	33	7	7	0	43	29	15
2008	IS-05	17	50	17	11	0	0	6	12	71	18

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	19	30	37	10	1	1	0	12	50	67
2018	IS-03	36	18	27	9	9	0	0	18	55	11
2018	IS-04	13	35	39	9	0	4	0	9	50	23
2018	IS-05	18	35	35	12	0	0	0	12	53	17
2017	IS	12	42	33	11	1	0	0	13	54	72
2017	IS-03	15	31	30	16	8	0	0	24	46	13
2017	IS-04	14	46	32	9	0	0	0	9	59	22
2017	IS-05	7	35	58	0	0	0	0	0	42	14
2017	IS-06	19	50	25	7	0	0	0	7	68	16
2014	IS	29	30	26	3	6	3	3	9	63	74
2014	IS-04	31	35	17	0	16	0	0	16	66	27
2014	IS-05	19	31	38	6	0	6	0	7	53	16
2014	IS-06	36	36	29	0	0	0	0	0	71	14
2011	IS	42	32	21	5	0	0	0	5	74	62
2011	IS-04	35	47	12	6	0	0	0	6	82	17
2011	IS-05	41	29	18	12	0	0	0	12	71	17
2011	IS-06	29	43	29	0	0	0	0	0	71	14
2008	IS	29	42	20	7	0	2	0	7	72	59
2008	IS-03	31	46	23	0	0	0	0	0	77	13
2008	IS-04	13	47	13	20	0	7	0	21	64	15
2008	IS-05	44	22	28	6	0	0	0	6	67	18

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	13	40	28	15	3	1	0	18	54	68
2018	IS-03	27	18	36	9	9	0	0	18	45	11
2018	IS-04	8	29	29	29	0	4	0	30	39	24
2018	IS-05	18	59	18	6	0	0	0	6	76	17
2017	IS	10	32	44	11	3	0	0	14	42	71
2017	IS-03	8	23	47	23	0	0	0	23	30	13
2017	IS-04	10	19	57	10	5	0	0	14	29	21
2017	IS-05	14	44	34	7	0	0	0	7	58	14
2017	IS-06	12	50	32	6	0	0	0	6	62	16
2014	IS	11	38	36	7	5	1	3	12	51	74
2014	IS-04	14	24	42	7	13	0	0	20	38	27
2014	IS-05	6	56	38	0	0	0	0	0	63	16
2014	IS-06	0	57	36	7	0	0	0	7	57	14
2011	IS	21	47	29	3	0	0	0	3	68	62
2011	IS-04	18	47	24	12	0	0	0	12	65	17
2011	IS-05	29	47	24	0	0	0	0	0	76	17
2011	IS-06	14	57	29	0	0	0	0	0	71	14
2008	IS	14	47	25	8	3	2	0	12	62	59
2008	IS-03	8	62	15	0	15	0	0	15	69	13
2008	IS-04	13	47	20	13	0	7	0	14	64	15
2008	IS-05	17	44	33	6	0	0	0	6	61	18

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	15	25	35	22	3	0	0	25	40	68
2018	IS-03	9	18	45	18	9	0	0	27	27	11
2018	IS-04	8	25	29	33	4	0	0	38	33	24
2018	IS-05	29	24	41	6	0	0	0	6	53	17
2017	IS	15	29	40	7	7	1	0	14	46	71
2017	IS-03	15	15	32	15	15	8	0	33	33	13
2017	IS-04	19	33	28	10	10	0	0	19	52	21
2017	IS-05	14	28	50	0	7	0	0	7	43	14
2017	IS-06	12	31	56	0	0	0	0	0	44	16
2014	IS	15	46	23	7	5	3	3	12	64	74
2014	IS-04	7	53	24	3	13	0	0	16	59	27
2014	IS-05	13	63	13	0	0	13	0	0	86	16
2014	IS-06	21	57	21	0	0	0	0	0	79	14
2011	IS	23	29	35	11	2	0	0	13	52	62
2011	IS-04	18	29	29	24	0	0	0	24	47	17
2011	IS-05	24	29	41	6	0	0	0	6	53	17
2011	IS-06	36	21	43	0	0	0	0	0	57	14
2008	IS	17	19	31	24	7	2	2	32	37	59
2008	IS-03	15	31	23	8	23	0	0	31	46	13
2008	IS-04	13	7	40	20	7	7	7	31	23	15
2008	IS-05	11	22	33	33	0	0	0	33	33	18

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	12	19	29	29	9	1	0	39	31	68
2018	IS-03	0	9	55	18	18	0	0	36	9	11
2018	IS-04	17	17	17	38	8	4	0	48	35	24
2018	IS-05	12	35	24	24	6	0	0	29	47	17
2017	IS	10	22	30	20	14	3	1	35	34	71
2017	IS-03	8	8	31	23	23	0	8	51	16	13
2017	IS-04	5	19	38	19	19	0	0	38	24	21
2017	IS-05	20	22	29	21	7	0	0	28	42	14
2017	IS-06	12	37	25	12	12	0	0	25	50	16
2014	IS	3	12	33	29	14	3	7	48	16	74
2014	IS-04	0	17	32	21	23	3	3	47	19	27
2014	IS-05	0	6	38	31	13	6	6	50	7	16
2014	IS-06	0	14	43	29	14	0	0	43	14	14
2011	IS	11	31	39	13	3	0	3	17	43	62
2011	IS-04	6	29	47	6	0	0	12	7	40	17
2011	IS-05	29	41	24	6	0	0	0	6	71	17
2011	IS-06	7	29	43	14	7	0	0	21	36	14
2008	IS	17	37	27	10	3	3	2	14	57	59
2008	IS-03	15	38	31	0	8	8	0	8	58	13
2008	IS-04	20	20	20	20	7	7	7	31	46	15
2008	IS-05	11	56	28	6	0	0	0	6	67	18

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	7	35	35	15	4	3	0	20	44	68
2018	IS-03	9	27	36	27	0	0	0	27	36	11
2018	IS-04	8	38	33	0	13	8	0	14	50	24
2018	IS-05	6	47	29	18	0	0	0	18	53	17
2017	IS	10	36	29	14	8	3	0	23	47	72
2017	IS-03	0	46	15	15	23	0	0	39	46	13
2017	IS-04	18	36	18	9	14	5	0	24	57	22
2017	IS-05	0	42	43	7	0	8	0	7	46	14
2017	IS-06	19	37	38	7	0	0	0	7	55	16
2014	IS	8	27	40	11	8	3	4	20	37	73
2014	IS-04	7	36	29	7	13	4	4	22	47	26
2014	IS-05	0	19	69	6	0	0	6	7	20	16
2014	IS-06	7	36	50	0	7	0	0	7	43	14

Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	21	31	19	19	1	7	1	56	23	68
2018	IS-03	36	27	9	18	0	9	0	70	20	11
2018	IS-04	17	21	25	25	4	4	4	41	32	24
2018	IS-05	29	18	29	18	0	6	0	50	19	17
2017	IS	35	25	18	11	6	3	3	64	17	72
2017	IS-03	38	31	8	0	8	8	8	82	9	13
2017	IS-04	50	13	18	18	0	0	0	64	18	22
2017	IS-05	15	22	22	20	14	0	7	40	37	14
2017	IS-06	38	31	18	6	6	0	0	69	12	16
2014	IS	28	29	16	16	4	6	1	61	21	74
2014	IS-04	21	17	21	24	3	13	0	44	32	27
2014	IS-05	31	25	19	19	0	6	0	60	20	16
2014	IS-06	29	36	21	7	0	0	7	69	8	14

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	47	35	6	7	4	0	82	12	68
2018	IS-03	73	18	0	0	9	0	91	9	11
2018	IS-04	38	29	13	13	8	0	67	21	24
2018	IS-05	35	59	0	6	0	0	94	6	17
2017	IS	54	32	8	4	0	1	87	4	72
2017	IS-03	54	31	15	0	0	0	85	0	13
2017	IS-04	68	23	5	5	0	0	91	5	22
2017	IS-05	22	56	7	7	0	7	84	8	14
2017	IS-06	62	32	0	6	0	0	94	6	16
2014	IS	50	28	8	8	5	1	79	13	74
2014	IS-04	47	25	7	14	7	0	72	21	27
2014	IS-05	44	31	13	6	0	6	80	7	16
2014	IS-06	57	29	0	7	7	0	86	14	14

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	9	24	30	18	4	9	6	39	26	67
2018	IS-03	9	36	36	0	0	9	9	56	0	11
2018	IS-04	13	9	30	22	9	9	9	26	37	23
2018	IS-05	6	12	35	18	6	18	6	23	31	17
2017	IS	11	23	22	11	10	19	4	44	27	71
2017	IS-03	8	25	8	17	17	17	8	45	44	12
2017	IS-04	14	14	18	18	5	23	9	40	33	22
2017	IS-05	0	29	20	7	14	29	0	41	30	14
2017	IS-06	25	19	38	6	12	0	0	44	18	16
2014	IS	11	24	17	11	15	19	4	45	33	74
2014	IS-04	7	21	7	17	17	23	7	40	50	27
2014	IS-05	0	25	31	6	6	25	6	36	18	16
2014	IS-06	21	36	21	7	14	0	0	57	21	14

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	53	37	4	6	0	90	6	68
2018	IS-03	73	18	9	0	0	91	0	11
2018	IS-04	50	33	4	13	0	83	13	24
2018	IS-05	41	47	6	6	0	88	6	17
2017	IS	40	45	11	4	0	85	4	71
2017	IS-03	42	50	8	0	0	92	0	12
2017	IS-04	54	32	14	0	0	86	0	22
2017	IS-05	15	79	6	0	0	94	0	14
2017	IS-06	44	24	20	12	0	68	12	16
2014	IS	41	44	9	5	1	84	7	74
2014	IS-04	44	35	14	3	3	79	7	27
2014	IS-05	25	63	6	6	0	88	6	16
2014	IS-06	43	43	7	7	0	86	7	14

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Positive answers (%)	Total responses
2018	IS	39	55	4	1	95	67
2018	IS-03	55	45	0	0	100	11
2018	IS-04	42	42	13	4	87	24
2018	IS-05	31	69	0	0	100	16

Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	35	35	16	7	3	0	3	73	11	68
2018	IS-03	64	36	0	0	0	0	0	100	0	11
2018	IS-04	38	38	4	13	8	0	0	75	21	24
2018	IS-05	35	18	24	12	0	0	12	60	13	17
2017	IS	45	28	16	8	1	1	0	74	10	72
2017	IS-03	54	31	15	0	0	0	0	85	0	13
2017	IS-04	41	27	18	9	5	0	0	68	14	22
2017	IS-05	57	29	0	14	0	0	0	86	14	14
2017	IS-06	43	25	26	0	0	6	0	72	0	16
2014	IS	44	28	12	12	3	0	1	73	15	74
2014	IS-04	54	14	10	17	3	0	0	69	21	27
2014	IS-05	50	25	13	6	6	0	0	75	13	16
2014	IS-06	29	50	14	7	0	0	0	79	7	14
2011	IS	42	29	15	13	2	0	0	71	15	62
2011	IS-04	41	35	6	12	6	0	0	76	18	17
2011	IS-05	41	35	18	6	0	0	0	76	6	17
2011	IS-06	50	21	7	21	0	0	0	71	21	14
2008	IS	25	32	10	24	7	2	0	59	31	59
2008	IS-03	31	54	0	8	8	0	0	85	15	13
2008	IS-04	33	27	7	20	7	7	0	64	29	15
2008	IS-05	22	22	22	22	11	0	0	44	33	18

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	46	34	9	6	3	1	1	82	9	68
2018	IS-03	73	27	0	0	0	0	0	100	0	11
2018	IS-04	46	29	8	13	4	0	0	75	17	24
2018	IS-05	47	29	6	0	6	6	6	87	7	17
2017	IS	46	29	16	3	0	6	0	80	3	71
2017	IS-03	62	23	8	8	0	0	0	85	8	13
2017	IS-04	52	33	5	5	0	5	0	90	5	21
2017	IS-05	42	22	29	0	0	7	0	69	0	14
2017	IS-06	38	30	26	0	0	6	0	72	0	16
2014	IS	43	34	12	4	4	3	0	80	8	74
2014	IS-04	51	25	10	7	7	0	0	76	14	27
2014	IS-05	44	38	6	6	0	6	0	87	7	16
2014	IS-06	21	57	14	0	7	0	0	79	7	14
2011	IS	47	27	15	6	2	3	0	77	8	62
2011	IS-04	47	29	6	12	6	0	0	76	18	17
2011	IS-05	53	29	12	0	0	6	0	88	0	17
2011	IS-06	43	29	14	14	0	0	0	71	14	14
2008	IS	37	27	10	17	5	3	0	67	23	59
2008	IS-03	38	38	0	8	15	0	0	77	23	13
2008	IS-04	47	27	0	20	0	7	0	79	21	15
2008	IS-05	33	28	22	6	6	6	0	65	12	18

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	42	42	4	7	3	1	85	11	67
2018	IS-03	70	30	0	0	0	0	100	0	10
2018	IS-04	46	29	8	8	8	0	75	17	24
2018	IS-05	35	47	0	12	0	6	88	13	17
2017	IS	42	40	13	4	1	0	82	6	72
2017	IS-03	54	38	8	0	0	0	92	0	13
2017	IS-04	46	45	0	5	5	0	91	9	22
2017	IS-05	49	36	7	7	0	0	86	7	14
2017	IS-06	32	36	32	0	0	0	68	0	16
2014	IS	43	34	11	7	4	1	79	11	74
2014	IS-04	51	32	7	7	3	0	83	10	27
2014	IS-05	56	25	6	6	6	0	81	13	16
2014	IS-06	21	50	14	14	0	0	71	14	14
2011	IS	40	34	15	10	2	0	74	11	62
2011	IS-04	47	29	0	18	6	0	76	24	17
2011	IS-05	29	41	24	6	0	0	71	6	17
2011	IS-06	43	36	14	7	0	0	79	7	14
2008	IS	37	22	20	19	2	0	59	20	59
2008	IS-03	38	38	8	8	8	0	77	15	13
2008	IS-04	53	13	13	20	0	0	67	20	15
2008	IS-05	28	28	28	17	0	0	56	17	18

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	63	21	7	3	3	1	1	86	6	68
2018	IS-03	91	9	0	0	0	0	0	100	0	11
2018	IS-04	58	21	4	8	8	0	0	79	17	24
2018	IS-05	59	18	12	0	0	6	6	87	0	17
2017	IS	65	21	9	0	3	3	0	88	3	72
2017	IS-03	77	15	8	0	0	0	0	92	0	13
2017	IS-04	73	18	0	0	5	5	0	95	5	22
2017	IS-05	57	36	0	0	7	0	0	93	7	14
2017	IS-06	55	19	20	0	0	6	0	79	0	16

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	46	24	12	13	3	0	1	71	17	67
2018	IS-03	73	27	0	0	0	0	0	100	0	11
2018	IS-04	50	17	8	21	4	0	0	67	25	24
2018	IS-05	38	25	6	19	6	0	6	67	27	16
2017	IS	59	22	11	3	4	0	0	82	7	72
2017	IS-03	85	8	8	0	0	0	0	92	0	13
2017	IS-04	68	14	14	0	5	0	0	82	5	22
2017	IS-05	57	29	0	0	14	0	0	86	14	14
2017	IS-06	43	31	20	6	0	0	0	74	6	16
2014	IS	50	27	12	5	5	1	0	77	11	74
2014	IS-04	58	18	10	7	7	0	0	76	14	27
2014	IS-05	50	19	13	13	6	0	0	69	19	16
2014	IS-06	43	29	21	0	7	0	0	71	7	14

Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	22	22	33	11	6	6	50	13	18
2017	IS	24	23	34	4	5	9	55	5	21
2017	IS-06	34	19	28	6	7	7	60	7	15
2014	IS	21	16	38	5	14	5	47	7	17
2014	IS-06	31	23	46	0	0	0	54	0	13

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	28	41	15	6	3	7	0	75	10	68
2018	IS-03	36	55	0	9	0	0	0	91	9	11
2018	IS-04	29	29	17	4	8	13	0	67	14	24
2018	IS-05	29	35	24	0	0	12	0	73	0	17
2017	IS	24	36	21	9	3	7	0	64	13	72
2017	IS-03	31	31	15	15	0	8	0	67	16	13
2017	IS-04	23	36	27	5	5	5	0	62	10	22
2017	IS-05	8	14	36	20	7	14	0	26	32	14
2017	IS-06	37	43	14	6	0	0	0	80	6	16
2014	IS	18	32	20	7	8	14	1	60	17	74
2014	IS-04	21	21	10	10	10	27	0	57	28	27
2014	IS-05	19	38	25	6	0	13	0	64	7	16
2014	IS-06	7	50	29	7	0	7	0	62	8	14
2011	IS	21	26	19	23	3	8	0	51	28	62
2011	IS-04	24	24	12	35	6	0	0	47	41	17
2011	IS-05	12	24	24	24	0	18	0	43	29	17
2011	IS-06	36	36	7	7	7	7	0	77	15	14

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	24	41	15	12	6	3	0	67	18	68
2018	IS-03	27	55	9	9	0	0	0	82	9	11
2018	IS-04	21	33	13	17	13	4	0	57	30	24
2018	IS-05	24	35	24	12	0	6	0	63	13	17
2017	IS	25	35	22	11	4	3	0	62	16	72
2017	IS-03	23	46	15	0	8	8	0	75	8	13
2017	IS-04	23	41	18	9	9	0	0	64	18	22
2017	IS-05	8	22	42	28	0	0	0	29	28	14
2017	IS-06	43	24	20	12	0	0	0	67	12	16
2014	IS	22	36	18	8	8	6	1	63	17	74
2014	IS-04	31	14	21	7	14	13	0	52	24	27
2014	IS-05	13	50	25	6	0	6	0	67	7	16
2014	IS-06	7	57	21	14	0	0	0	64	14	14
2011	IS	15	29	19	24	10	3	0	45	35	62
2011	IS-04	12	29	24	24	12	0	0	41	35	17
2011	IS-05	6	29	6	35	18	6	0	38	56	17
2011	IS-06	29	36	29	7	0	0	0	64	7	14
2008	IS	15	37	19	12	14	3	0	54	26	59
2008	IS-03	15	46	15	8	15	0	0	62	23	13
2008	IS-04	33	20	13	7	20	7	0	57	29	15
2008	IS-05	6	39	28	17	11	0	0	44	28	18

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	18	38	22	7	7	7	0	60	16	68
2018	IS-03	18	64	9	9	0	0	0	82	9	11
2018	IS-04	21	21	17	13	17	13	0	48	33	24
2018	IS-05	18	35	35	0	0	12	0	60	0	17
2017	IS	13	36	25	14	1	11	0	55	17	72
2017	IS-03	8	46	23	8	0	15	0	64	9	13
2017	IS-04	14	36	27	9	5	9	0	55	15	22
2017	IS-05	8	7	36	28	0	21	0	19	35	14
2017	IS-06	19	42	20	19	0	0	0	62	19	16
2014	IS	15	31	22	15	5	11	1	52	23	74
2014	IS-04	14	25	17	14	7	23	0	50	27	27
2014	IS-05	6	31	38	19	0	6	0	40	20	16
2014	IS-06	0	50	29	21	0	0	0	50	21	14
2011	IS	11	39	23	19	6	2	0	51	26	62
2011	IS-04	12	47	12	18	12	0	0	59	29	17
2011	IS-05	0	29	41	18	6	6	0	31	25	17
2011	IS-06	29	50	7	14	0	0	0	79	14	14
2008	IS	12	29	22	19	14	5	0	43	34	59
2008	IS-03	15	38	31	0	15	0	0	54	15	13
2008	IS-04	13	27	13	20	13	13	0	46	38	15
2008	IS-05	11	22	33	28	6	0	0	33	33	18

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	16	43	12	18	7	4	62	26	68
2018	IS-03	9	64	18	0	9	0	73	9	11
2018	IS-04	21	17	13	25	17	8	41	45	24
2018	IS-05	18	41	12	24	0	6	63	25	17
2017	IS	21	39	22	12	4	1	61	17	72
2017	IS-03	15	39	46	0	0	0	54	0	13
2017	IS-04	23	36	14	23	5	0	59	27	22
2017	IS-05	0	51	22	13	7	7	55	22	14
2017	IS-06	43	26	12	12	6	0	69	19	16
2014	IS	15	46	18	5	7	9	67	13	74
2014	IS-04	17	28	21	10	10	13	52	24	27
2014	IS-05	13	50	25	0	0	13	71	0	16
2014	IS-06	0	93	7	0	0	0	93	0	14
2011	IS	19	37	13	26	3	2	57	30	62
2011	IS-04	12	29	0	59	0	0	41	59	17
2011	IS-05	18	29	18	24	6	6	50	31	17
2011	IS-06	36	50	14	0	0	0	86	0	14
2008	IS	15	27	19	22	15	2	43	38	59
2008	IS-03	23	23	15	23	15	0	46	38	13
2008	IS-04	27	7	7	13	40	7	36	57	15
2008	IS-05	6	39	22	28	6	0	44	33	18

Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	16	52	16	13	1	0	69	15	67
2018	IS-03	27	64	0	9	0	0	91	9	11
2018	IS-04	9	43	17	26	4	0	52	30	23
2018	IS-05	18	47	29	6	0	0	65	6	17
2017	IS	21	47	17	8	4	3	70	13	72
2017	IS-03	24	46	15	8	0	8	75	8	13
2017	IS-04	23	46	18	0	14	0	68	14	22
2017	IS-05	8	50	14	20	0	7	62	22	14
2017	IS-06	31	45	12	12	0	0	75	12	16
2014	IS	33	40	9	8	7	4	75	15	74
2014	IS-04	41	21	17	7	10	3	64	18	27
2014	IS-05	19	69	0	0	6	6	93	7	16
2014	IS-06	14	57	7	14	7	0	71	21	14
2011	IS	15	40	19	21	5	0	55	26	62
2011	IS-04	18	35	18	24	6	0	53	29	17
2011	IS-05	12	41	24	12	12	0	53	24	17
2011	IS-06	29	43	14	14	0	0	71	14	14

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	31	37	12	12	1	6	73	14	67
2018	IS-03	27	45	18	0	0	9	80	0	11
2018	IS-04	25	33	8	21	4	8	64	27	24
2018	IS-05	41	35	12	12	0	0	76	12	17
2017	IS	39	33	14	8	1	4	75	10	72
2017	IS-03	23	31	23	0	8	15	64	9	13
2017	IS-04	41	36	9	14	0	0	77	14	22
2017	IS-05	44	35	14	7	0	0	79	7	14
2017	IS-06	62	32	6	0	0	0	94	0	16
2014	IS	44	37	4	9	1	4	85	11	74
2014	IS-04	34	32	10	17	3	3	68	22	27
2014	IS-05	63	38	0	0	0	0	100	0	16
2014	IS-06	50	50	0	0	0	0	100	0	14
2011	IS	48	31	8	5	3	5	83	8	62
2011	IS-04	29	53	6	6	0	6	88	6	17
2011	IS-05	59	18	12	0	12	0	76	12	17
2011	IS-06	64	21	7	7	0	0	86	7	14
2008	IS	39	36	8	8	8	0	75	17	59
2008	IS-03	23	31	23	8	15	0	54	23	13
2008	IS-04	20	33	7	20	20	0	53	40	15
2008	IS-05	61	28	6	6	0	0	89	6	18

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	31	45	15	9	76	9	67
2018	IS-03	30	50	10	10	80	10	10
2018	IS-04	25	38	21	17	63	17	24
2018	IS-05	29	53	12	6	82	6	17

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	16	26	22	12	9	12	3	50	24	68
2018	IS-03	18	9	36	27	0	0	9	30	30	11
2018	IS-04	13	25	8	8	21	25	0	50	39	24
2018	IS-05	24	24	35	12	0	0	6	50	13	17
2017	IS	15	13	27	14	7	17	7	36	28	72
2017	IS-03	15	8	23	23	0	31	0	34	33	13
2017	IS-04	5	27	23	14	5	18	9	44	25	22
2017	IS-05	15	7	28	22	14	0	14	26	42	14
2017	IS-06	37	6	19	8	12	12	6	53	24	16
2014	IS	9	13	25	21	11	17	4	28	40	74
2014	IS-04	7	14	11	24	17	23	3	28	57	27
2014	IS-05	13	6	38	13	6	13	13	25	25	16
2014	IS-06	7	7	50	29	0	7	0	15	31	14
2011	IS	6	16	27	19	15	11	5	27	40	62
2011	IS-04	6	12	18	18	29	12	6	21	57	17
2011	IS-05	0	12	35	18	12	12	12	15	38	17
2011	IS-06	21	29	14	21	7	7	0	54	31	14

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	15	53	12	12	7	1	69	19	68
2018	IS-03	9	64	9	18	0	0	73	18	11
2018	IS-04	21	38	8	17	13	4	61	30	24
2018	IS-05	18	53	18	0	12	0	71	12	17
2017	IS	28	44	8	7	3	10	80	11	71
2017	IS-03	25	42	8	0	0	25	89	0	12
2017	IS-04	45	27	0	14	5	9	80	20	22
2017	IS-05	7	49	14	7	7	15	66	17	14
2017	IS-06	19	68	12	0	0	0	88	0	16
2014	IS	31	38	16	8	4	3	72	12	74
2014	IS-04	37	32	10	10	7	3	71	18	27
2014	IS-05	19	50	25	0	0	6	73	0	16
2014	IS-06	29	36	36	0	0	0	64	0	14
2011	IS	29	34	23	10	3	2	64	13	62
2011	IS-04	24	24	29	12	6	6	50	19	17
2011	IS-05	24	47	18	6	6	0	71	12	17
2011	IS-06	36	43	14	7	0	0	79	7	14
2008	IS	15	44	15	17	7	2	60	24	59
2008	IS-03	15	38	15	15	8	8	58	25	13
2008	IS-04	20	47	7	20	7	0	67	27	15
2008	IS-05	17	56	6	17	6	0	72	22	18

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	12	29	18	22	9	7	3	46	34	68
2018	IS-03	9	27	18	27	9	9	0	40	40	11
2018	IS-04	8	17	21	21	21	13	0	29	48	24
2018	IS-05	18	41	18	18	0	0	6	63	19	17
2017	IS	17	34	15	22	3	7	3	56	27	72
2017	IS-03	23	31	8	15	0	23	0	70	20	13
2017	IS-04	18	27	27	18	5	0	5	48	24	22
2017	IS-05	7	22	20	43	0	8	0	31	46	14
2017	IS-06	19	38	6	18	6	6	6	65	28	16
2014	IS	13	20	15	25	17	9	1	37	47	74
2014	IS-04	7	14	10	25	24	20	0	26	61	27
2014	IS-05	13	25	13	31	13	0	6	40	47	16
2014	IS-06	21	21	29	14	7	7	0	46	23	14
2011	IS	13	29	16	24	11	6	0	45	38	62
2011	IS-04	6	29	12	29	12	12	0	40	47	17
2011	IS-05	12	18	18	35	18	0	0	29	53	17
2011	IS-06	21	43	29	7	0	0	0	64	7	14
2008	IS	15	47	7	15	14	2	0	64	29	59
2008	IS-03	8	54	8	8	15	8	0	67	25	13
2008	IS-04	20	40	7	27	7	0	0	60	33	15
2008	IS-05	22	39	6	11	22	0	0	61	33	18

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	16	54	13	4	7	4	73	13	67
2018	IS-03	9	55	27	0	0	9	70	0	11
2018	IS-04	17	43	13	9	13	4	64	23	23
2018	IS-05	24	53	6	6	6	6	81	13	17
2017	IS	19	53	10	10	1	7	77	12	70
2017	IS-03	15	47	23	8	0	8	67	8	13
2017	IS-04	23	50	9	14	5	0	73	18	22
2017	IS-05	15	43	6	22	0	14	68	25	14
2017	IS-06	27	60	7	0	0	7	93	0	15

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	36	47	6	3	3	5	87	6	66
2018	IS-03	45	55	0	0	0	0	100	0	11
2018	IS-04	32	45	14	5	5	0	77	9	22
2018	IS-05	29	53	6	6	0	6	88	6	17
2017	IS	36	40	12	4	1	7	82	6	72
2017	IS-03	46	46	8	0	0	0	92	0	13
2017	IS-04	50	27	0	9	0	14	89	11	22
2017	IS-05	0	63	22	0	7	7	68	8	14
2017	IS-06	43	43	14	0	0	0	86	0	16
2014	IS	38	26	21	3	3	9	71	6	74
2014	IS-04	38	24	14	3	3	16	75	8	27
2014	IS-05	44	31	19	0	0	6	80	0	16
2014	IS-06	36	21	36	0	0	7	62	0	14

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	35	44	9	8	2	3	81	9	66
2018	IS-03	45	45	9	0	0	0	91	0	11
2018	IS-04	35	43	4	13	4	0	78	17	23
2018	IS-05	31	38	19	0	0	13	79	0	16
2017	IS	36	46	11	4	0	3	84	4	72
2017	IS-03	39	31	23	8	0	0	70	8	13
2017	IS-04	50	36	9	5	0	0	86	5	22
2017	IS-05	15	56	14	7	0	7	77	8	14
2017	IS-06	37	57	6	0	0	0	94	0	16
2014	IS	39	33	13	5	5	4	75	11	74
2014	IS-04	41	28	7	3	10	10	77	16	27
2014	IS-05	50	25	13	13	0	0	75	13	16
2014	IS-06	43	36	21	0	0	0	79	0	14
2011	IS	29	44	11	10	3	3	75	13	62
2011	IS-04	12	65	0	18	6	0	76	24	17
2011	IS-05	29	29	24	18	0	0	59	18	17
2011	IS-06	43	50	0	0	0	7	100	0	14

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	46	46	7	0	0	0	0	93	0	67
2018	IS-03	45	55	0	0	0	0	0	100	0	11
2018	IS-04	48	39	13	0	0	0	0	87	0	23
2018	IS-05	35	59	6	0	0	0	0	94	0	17
2017	IS	49	44	4	1	0	0	1	94	1	72
2017	IS-03	62	30	0	0	0	0	8	100	0	13
2017	IS-04	54	36	5	5	0	0	0	91	5	22
2017	IS-05	22	71	7	0	0	0	0	93	0	14
2017	IS-06	62	38	0	0	0	0	0	100	0	16
2014	IS	44	42	8	1	4	0	0	87	5	74
2014	IS-04	41	42	7	0	10	0	0	83	10	27
2014	IS-05	50	44	6	0	0	0	0	94	0	16
2014	IS-06	43	43	14	0	0	0	0	86	0	14
2011	IS	36	44	15	2	2	2	0	82	3	61
2011	IS-04	29	41	24	6	0	0	0	71	6	17
2011	IS-05	29	41	24	0	0	6	0	75	0	17
2011	IS-06	50	50	0	0	0	0	0	100	0	14
2008	IS	34	42	10	8	5	0	0	76	14	59
2008	IS-03	38	38	8	8	8	0	0	77	15	13
2008	IS-04	47	40	0	7	7	0	0	87	13	15
2008	IS-05	28	39	22	6	6	0	0	67	11	18

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	45	36	15	0	2	2	0	83	2	66
2018	IS-03	50	40	10	0	0	0	0	90	0	10
2018	IS-04	48	22	26	0	4	0	0	70	4	23
2018	IS-05	29	59	12	0	0	0	0	88	0	17
2017	IS	46	35	14	4	0	0	1	82	4	72
2017	IS-03	54	30	8	0	0	0	8	92	0	13
2017	IS-04	45	32	9	14	0	0	0	77	14	22
2017	IS-05	22	65	13	0	0	0	0	87	0	14
2017	IS-06	68	20	12	0	0	0	0	88	0	16
2014	IS	34	41	11	9	4	1	0	76	13	74
2014	IS-04	30	39	10	17	3	0	0	69	21	27
2014	IS-05	38	50	6	6	0	0	0	88	6	16
2014	IS-06	29	43	21	7	0	0	0	71	7	14
2011	IS	21	39	28	8	2	2	0	62	10	61
2011	IS-04	12	47	29	12	0	0	0	59	12	17
2011	IS-05	6	29	41	18	6	0	0	35	24	17
2011	IS-06	43	57	0	0	0	0	0	100	0	14

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	46	7	3	1	1	0	88	5	67
2018	IS-03	45	55	0	0	0	0	0	100	0	11
2018	IS-04	48	30	9	9	4	0	0	78	13	23
2018	IS-05	29	65	6	0	0	0	0	94	0	17
2017	IS	42	39	14	4	0	0	1	82	4	72
2017	IS-03	54	30	8	0	0	0	8	92	0	13
2017	IS-04	36	41	9	14	0	0	0	77	14	22
2017	IS-05	22	57	20	0	0	0	0	80	0	14
2017	IS-06	62	20	18	0	0	0	0	82	0	16
2014	IS	35	42	8	11	3	1	0	79	13	74
2014	IS-04	34	35	10	17	3	0	0	69	21	27
2014	IS-05	38	50	6	6	0	0	0	88	6	16
2014	IS-06	29	57	14	0	0	0	0	86	0	14
2011	IS	23	45	15	16	2	0	0	68	18	62
2011	IS-04	18	53	18	12	0	0	0	71	12	17
2011	IS-05	12	41	6	35	6	0	0	53	41	17
2011	IS-06	43	57	0	0	0	0	0	100	0	14
2008	IS	27	34	14	22	3	0	0	61	25	59
2008	IS-03	23	38	15	23	0	0	0	62	23	13
2008	IS-04	27	40	7	20	7	0	0	67	27	15
2008	IS-05	28	28	17	22	6	0	0	56	28	18

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	49	39	4	6	1	0	0	88	7	67
2018	IS-03	64	27	0	9	0	0	0	91	9	11
2018	IS-04	48	35	4	9	4	0	0	83	13	23
2018	IS-05	29	65	6	0	0	0	0	94	0	17
2017	IS	45	30	14	8	0	3	0	78	8	72
2017	IS-03	54	8	15	23	0	0	0	62	23	13
2017	IS-04	45	27	14	9	0	5	0	76	10	22
2017	IS-05	22	50	28	0	0	0	0	72	0	14
2017	IS-06	56	38	0	6	0	0	0	94	6	16
2014	IS	36	34	12	7	5	6	0	75	13	74
2014	IS-04	24	39	10	7	7	13	0	72	16	27
2014	IS-05	44	38	6	6	6	0	0	81	13	16
2014	IS-06	29	57	14	0	0	0	0	86	0	14
2011	IS	31	32	19	3	5	8	2	70	9	62
2011	IS-04	24	29	35	0	6	6	0	56	6	17
2011	IS-05	24	41	6	6	6	18	0	79	14	17
2011	IS-06	50	36	14	0	0	0	0	86	0	14
2008	IS	29	22	24	14	8	3	0	53	23	59
2008	IS-03	23	15	38	23	0	0	0	38	23	13
2008	IS-04	20	33	20	7	13	7	0	57	21	15
2008	IS-05	33	22	17	6	17	6	0	59	24	18

Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	IS	26	41	32	68
2018	IS-03	18	45	36	11
2018	IS-04	33	42	25	24
2018	IS-05	12	47	41	17
2017	IS	33	36	31	72
2017	IS-03	31	39	30	13
2017	IS-04	27	32	41	22
2017	IS-05	42	51	7	14
2017	IS-06	37	31	33	16
2014	IS	25	39	36	74
2014	IS-04	32	37	31	27
2014	IS-05	19	44	38	16
2014	IS-06	14	36	50	14
2011	IS	35	32	33	60
2011	IS-04	38	25	38	16
2011	IS-05	19	44	38	16
2011	IS-06	36	29	36	14

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	IS	11	33	39	11	0	6	18
2017	IS	21	28	21	4	21	4	24
2014	IS	5	21	47	10	9999	16	19
2011	IS	14	33	43	0	9999	10	21

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	9	16	26	4	3	40	1	43	13	68
2018	IS-03	9	27	9	0	0	55	0	80	0	11
2018	IS-04	4	17	33	4	4	33	4	33	13	24
2018	IS-05	18	12	35	6	0	29	0	42	8	17
2017	IS	6	18	13	8	3	42	11	50	23	72
2017	IS-03	0	30	0	0	8	62	0	80	20	13
2017	IS-04	9	9	9	9	5	41	18	44	33	22
2017	IS-05	0	14	20	22	0	36	7	26	38	14
2017	IS-06	7	19	26	6	0	30	12	44	10	16
2014	IS	8	12	20	3	8	38	12	40	21	74
2014	IS-04	10	4	14	7	10	41	14	31	38	27
2014	IS-05	6	13	19	0	0	50	13	50	0	16
2014	IS-06	14	21	43	0	7	14	0	42	8	14

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	25	35	22	4	0	13	0	69	5	68
2018	IS-03	36	45	9	0	0	9	0	90	0	11
2018	IS-04	17	29	25	8	0	21	0	58	11	24
2018	IS-05	24	35	35	0	0	6	0	63	0	17
2017	IS	11	37	17	7	3	24	1	65	13	72
2017	IS-03	15	31	0	8	8	38	0	75	25	13
2017	IS-04	14	32	18	0	5	32	0	67	7	22
2017	IS-05	0	36	20	14	0	22	7	51	20	14
2017	IS-06	13	55	20	12	0	0	0	68	12	16
2014	IS	17	24	20	1	5	29	4	61	10	74
2014	IS-04	17	18	14	3	10	34	3	56	22	27
2014	IS-05	13	25	19	0	0	44	0	67	0	16
2014	IS-06	21	43	29	0	0	7	0	69	0	14
2011	IS	21	29	31	8	0	11	0	56	9	62
2011	IS-04	18	41	12	12	0	18	0	71	14	17
2011	IS-05	24	6	47	6	0	18	0	36	7	17
2011	IS-06	21	36	29	14	0	0	0	57	14	14

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	12	14	23	3	0	44	5	50	6	66
2018	IS-03	18	18	9	0	0	55	0	80	0	11
2018	IS-04	4	17	29	4	0	38	8	38	8	24
2018	IS-05	13	7	27	0	0	47	7	43	0	15
2017	IS	6	17	20	3	0	48	7	50	6	71
2017	IS-03	0	31	8	0	0	62	0	80	0	13
2017	IS-04	5	0	24	10	0	57	5	13	25	21
2017	IS-05	7	22	28	0	0	36	7	51	0	14
2017	IS-06	7	19	26	0	0	36	12	49	0	16
2014	IS	9	9	15	3	3	52	9	48	14	74
2014	IS-04	10	7	7	3	7	51	14	51	30	27
2014	IS-05	13	6	19	0	0	56	6	50	0	16
2014	IS-06	7	21	29	0	0	43	0	50	0	14

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	25	36	18	3	0	18	0	75	4	67
2018	IS-03	36	45	9	0	0	9	0	90	0	11
2018	IS-04	17	29	21	4	0	29	0	65	6	24
2018	IS-05	25	31	31	0	0	13	0	64	0	16
2017	IS	24	35	17	1	0	21	3	76	2	72
2017	IS-03	16	54	8	0	0	23	0	90	0	13
2017	IS-04	23	27	14	5	0	32	0	73	7	22
2017	IS-05	29	29	20	0	0	14	7	74	0	14
2017	IS-06	31	37	26	0	0	6	0	72	0	16
2014	IS	21	23	18	0	3	31	4	67	4	74
2014	IS-04	14	25	10	0	7	37	7	69	12	27
2014	IS-05	19	38	19	0	0	25	0	75	0	16
2014	IS-06	21	14	43	0	0	21	0	45	0	14
2011	IS	21	40	18	3	0	18	0	75	4	62
2011	IS-04	18	41	18	0	0	24	0	77	0	17
2011	IS-05	12	41	18	0	0	29	0	75	0	17
2011	IS-06	36	43	14	0	0	7	0	85	0	14

Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	16	21	31	10	21	1	37	31	68
2018	IS-03	9	27	27	9	27	0	36	36	11
2018	IS-04	13	29	38	0	21	0	42	21	24
2018	IS-05	24	18	24	18	18	0	41	35	17
2017	IS	28	16	27	17	13	0	44	29	72
2017	IS-03	23	8	23	23	23	0	31	46	13
2017	IS-04	41	23	14	9	14	0	64	23	22
2017	IS-05	14	20	28	14	22	0	35	37	14
2017	IS-06	25	18	32	25	0	0	43	25	16

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	12	28	26	24	10	40	34	68
2018	IS-03	18	9	36	27	9	27	36	11
2018	IS-04	13	50	21	8	8	63	17	24
2018	IS-05	0	18	29	47	6	18	53	17
2017	IS	10	26	28	31	5	36	36	72
2017	IS-03	0	39	31	31	0	39	31	13
2017	IS-04	9	36	36	18	0	45	18	22
2017	IS-05	7	21	13	51	7	28	58	14
2017	IS-06	12	7	31	31	18	19	50	16

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	9	32	24	24	12	41	35	68
2018	IS-03	9	27	36	27	0	36	27	11
2018	IS-04	8	54	17	13	8	63	21	24
2018	IS-05	0	18	35	24	24	18	47	17
2017	IS	7	28	35	25	6	35	30	72
2017	IS-03	8	16	61	15	0	23	15	13
2017	IS-04	9	45	32	9	5	54	14	22
2017	IS-05	0	28	35	22	14	28	36	14
2017	IS-06	6	13	12	62	6	19	68	16

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	15	22	33	21	9	37	30	67
2018	IS-03	18	9	45	27	0	27	27	11
2018	IS-04	17	33	33	8	8	50	17	24
2018	IS-05	6	24	29	29	12	29	41	17
2017	IS	3	35	30	22	9	38	32	72
2017	IS-03	0	62	23	15	0	62	15	13
2017	IS-04	9	41	27	9	14	50	23	22
2017	IS-05	0	28	22	29	20	28	50	14
2017	IS-06	0	13	43	38	6	13	44	16

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	33	22	22	15	7	55	22	67
2018	IS-03	36	36	9	18	0	73	18	11
2018	IS-04	43	26	9	17	4	70	22	23
2018	IS-05	24	12	41	12	12	35	24	17
2017	IS	35	31	24	7	3	66	10	72
2017	IS-03	61	31	0	8	0	92	8	13
2017	IS-04	36	46	13	0	5	82	5	22
2017	IS-05	36	22	28	14	0	57	14	14
2017	IS-06	6	25	49	14	6	32	20	16

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	27	13	27	15	18	40	33	67
2018	IS-03	27	18	18	9	27	45	36	11
2018	IS-04	43	17	22	9	9	61	17	23
2018	IS-05	12	6	35	24	24	18	47	17
2017	IS	24	33	27	9	8	56	17	72
2017	IS-03	16	54	8	8	15	70	23	13
2017	IS-04	45	27	18	5	5	73	9	22
2017	IS-05	14	35	44	0	7	49	7	14
2017	IS-06	13	18	51	6	12	31	19	16

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	16	28	38	10	6	1	0	45	16	68
2018	IS-03	27	27	36	9	0	0	0	55	9	11
2018	IS-04	17	33	33	13	4	0	0	50	17	24
2018	IS-05	18	18	35	12	12	6	0	38	25	17
2017	IS	20	43	25	8	1	1	1	65	10	72
2017	IS-03	15	54	23	8	0	0	0	69	8	13
2017	IS-04	23	36	23	9	5	5	0	62	14	22
2017	IS-05	22	28	35	7	0	0	7	55	8	14
2017	IS-06	13	44	31	12	0	0	0	57	12	16

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	18	34	34	10	3	1	52	13	68
2018	IS-03	18	18	45	9	9	0	36	18	11
2018	IS-04	25	38	29	4	4	0	63	8	24
2018	IS-05	6	47	35	12	0	0	53	12	17
2017	IS	18	35	27	18	1	0	53	19	72
2017	IS-03	23	39	15	23	0	0	62	23	13
2017	IS-04	14	36	27	18	5	0	50	23	22
2017	IS-05	22	28	49	0	0	0	51	0	14
2017	IS-06	7	39	24	31	0	0	46	31	16

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	21	18	43	18	1	0	38	19	68
2018	IS-03	36	9	36	9	9	0	45	18	11
2018	IS-04	25	25	29	21	0	0	50	21	24
2018	IS-05	12	12	59	18	0	0	24	18	17
2017	IS	22	28	26	16	7	1	51	22	72
2017	IS-03	39	15	38	8	0	0	54	8	13
2017	IS-04	14	45	18	14	9	0	59	23	22
2017	IS-05	14	29	29	14	6	7	47	22	14
2017	IS-06	19	12	24	33	12	0	32	45	16

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	30	22	33	12	1	1	53	14	67
2018	IS-03	36	18	45	0	0	0	55	0	11
2018	IS-04	29	21	42	8	0	0	50	8	24
2018	IS-05	31	25	19	19	6	0	56	25	16
2017	IS	28	36	31	4	0	1	65	4	72
2017	IS-03	39	38	23	0	0	0	77	0	13
2017	IS-04	36	32	27	5	0	0	68	5	22
2017	IS-05	36	43	14	0	0	7	84	0	14
2017	IS-06	0	50	44	6	0	0	50	6	16

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	54	26	12	4	1	1	82	6	68
2018	IS-03	73	18	9	0	0	0	91	0	11
2018	IS-04	54	17	21	4	4	0	71	8	24
2018	IS-05	47	41	12	0	0	0	88	0	17
2017	IS	58	27	11	1	3	0	85	4	72
2017	IS-03	62	8	23	0	8	0	69	8	13
2017	IS-04	73	23	5	0	0	0	95	0	22
2017	IS-05	43	36	14	0	7	0	78	7	14
2017	IS-06	44	39	11	6	0	0	83	6	16

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	79	9	3	1	7	95	2	68
2018	IS-03	100	0	0	0	0	100	0	11
2018	IS-04	79	8	4	0	8	95	0	24
2018	IS-05	65	24	0	0	12	100	0	17

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	81	7	4	0	1	1	4	94	2	67
2018	IS-03	91	9	0	0	0	0	0	100	0	11
2018	IS-04	83	4	8	0	0	0	4	91	0	24
2018	IS-05	69	13	0	0	0	6	13	100	0	16
2017	IS	75	17	1	1	3	0	3	94	4	72
2017	IS-03	77	15	0	0	0	0	8	100	0	13
2017	IS-04	82	18	0	0	0	0	0	100	0	22
2017	IS-05	64	14	0	7	7	0	7	84	16	14
2017	IS-06	68	20	6	0	6	0	0	88	6	16

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	61	33	3	0	2	2	95	2	66
2018	IS-03	73	18	0	0	9	0	91	9	11
2018	IS-04	61	35	4	0	0	0	96	0	23
2018	IS-05	59	35	6	0	0	0	94	0	17
2017	IS	52	33	6	3	3	4	88	6	72
2017	IS-03	62	23	0	8	0	8	92	8	13
2017	IS-04	50	41	9	0	0	0	91	0	22
2017	IS-05	44	34	7	0	0	14	92	0	14
2017	IS-06	50	31	6	0	12	0	81	12	16

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	52	13	18	10	3	1	1	68	14	67
2018	IS-03	55	27	9	9	0	0	0	82	9	11
2018	IS-04	43	13	30	9	4	0	0	57	13	23
2018	IS-05	53	12	12	18	0	6	0	69	19	17
2017	IS	53	25	12	6	1	0	3	80	7	72
2017	IS-03	54	23	15	0	0	0	8	83	0	13
2017	IS-04	64	23	9	5	0	0	0	86	5	22
2017	IS-05	28	28	22	15	0	0	7	60	16	14
2017	IS-06	62	26	5	0	6	0	0	89	6	16

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	60	13	4	0	0	22	94	0	67
2018	IS-03	82	9	0	0	0	9	100	0	11
2018	IS-04	57	0	9	0	0	35	87	0	23
2018	IS-05	53	18	6	0	0	24	92	0	17
2017	IS	54	11	1	4	3	26	89	9	72
2017	IS-03	54	0	8	8	0	31	78	11	13
2017	IS-04	68	5	0	0	0	27	100	0	22
2017	IS-05	43	0	0	7	0	50	86	14	14
2017	IS-06	44	38	0	6	12	0	82	18	16

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	75	13	6	1	1	0	3	91	3	67
2018	IS-03	91	9	0	0	0	0	0	100	0	11
2018	IS-04	78	13	9	0	0	0	0	91	0	23
2018	IS-05	65	6	12	6	6	0	6	75	13	17
2017	IS	75	15	3	0	0	1	6	97	0	72
2017	IS-03	69	8	8	0	0	0	15	91	0	13
2017	IS-04	77	18	0	0	0	0	5	100	0	22
2017	IS-05	72	13	0	0	0	7	7	100	0	14
2017	IS-06	75	19	6	0	0	0	0	94	0	16

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	85	10	1	1	0	1	97	2	67
2018	IS-03	91	9	0	0	0	0	100	0	11
2018	IS-04	91	9	0	0	0	0	100	0	23
2018	IS-05	76	12	6	6	0	0	88	6	17
2017	IS	66	13	4	6	7	4	82	13	72
2017	IS-03	54	0	0	15	23	8	59	41	13
2017	IS-04	77	9	9	0	5	0	86	5	22
2017	IS-05	64	29	0	0	0	7	100	0	14
2017	IS-06	75	13	0	0	6	6	93	7	16

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	48	32	11	5	2	2	2	83	6	66
2018	IS-03	50	40	10	0	0	0	0	90	0	10
2018	IS-04	43	35	13	9	0	0	0	78	9	23
2018	IS-05	53	35	6	0	0	6	0	94	0	17
2017	IS	47	33	13	6	1	0	0	80	7	71
2017	IS-03	31	31	15	15	8	0	0	62	23	13
2017	IS-04	43	38	19	0	0	0	0	81	0	21
2017	IS-05	57	36	7	0	0	0	0	93	0	14
2017	IS-06	58	30	6	6	0	0	0	88	6	16

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	13	29	34	19	4	43	24	68
2018	IS-03	18	36	36	9	0	55	9	11
2018	IS-04	13	46	17	17	8	58	25	24
2018	IS-05	12	18	47	18	6	29	24	17
2017	IS	5	33	41	18	3	39	21	72
2017	IS-03	0	39	46	15	0	39	15	13
2017	IS-04	9	41	41	9	0	50	9	22
2017	IS-05	7	22	20	51	0	28	51	14
2017	IS-06	0	37	51	6	6	37	12	16

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	7	22	36	22	12	34	30	67
2018	IS-03	0	27	36	18	18	36	27	11
2018	IS-04	9	17	17	35	22	57	26	23
2018	IS-05	12	24	53	12	0	12	35	17
2017	IS	5	24	42	25	4	29	29	72
2017	IS-03	8	23	53	16	0	16	31	13
2017	IS-04	5	5	45	46	0	46	9	22
2017	IS-05	7	37	28	14	14	28	44	14
2017	IS-06	6	31	45	18	0	18	37	16

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	36	53	5	5	0	2	91	5	66
2018	IS-03	36	45	0	9	0	9	90	10	11
2018	IS-04	43	52	0	4	0	0	96	4	23
2018	IS-05	41	53	0	6	0	0	94	6	17
2017	IS	35	47	11	4	1	1	83	6	71
2017	IS-03	31	38	15	8	0	8	75	8	13
2017	IS-04	50	41	0	5	5	0	91	9	22
2017	IS-05	14	58	20	7	0	0	72	7	14
2017	IS-06	53	40	6	0	0	0	94	0	15

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	25	42	12	12	6	3	69	18	67
2018	IS-03	36	36	9	9	0	9	80	10	11
2018	IS-04	35	35	4	17	4	4	73	23	23
2018	IS-05	24	41	18	6	12	0	65	18	17
2017	IS	17	51	18	11	1	1	69	13	72
2017	IS-03	16	69	0	15	0	0	85	15	13
2017	IS-04	27	45	14	14	0	0	73	14	22
2017	IS-05	8	51	20	7	7	7	63	16	14
2017	IS-06	19	55	14	12	0	0	74	12	16

Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	13	31	24	9	16	4	1	14	86	67
2018	IS-03	9	18	36	18	18	0	0	9	91	11
2018	IS-04	8	38	29	8	17	0	0	8	92	24
2018	IS-05	31	19	13	13	19	6	0	33	67	16
2017	IS	29	18	30	10	11	3	0	30	70	72
2017	IS-03	15	24	38	8	15	0	0	15	85	13
2017	IS-04	41	9	36	9	5	0	0	41	59	22
2017	IS-05	35	14	14	14	22	0	0	35	65	14
2017	IS-06	25	24	27	6	6	11	0	28	72	16

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	IS	20	54
2018	IS-03	20	10
2018	IS-04	14	22
2018	IS-05	30	10
2017	IS	26	49
2017	IS-03	18	11
2017	IS-04	23	13
2017	IS-06	19	10

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	IS	35	54
2018	IS-03	70	10
2018	IS-04	27	22
2018	IS-05	40	10
2017	IS	37	49
2017	IS-03	55	11
2017	IS-04	39	13
2017	IS-06	10	10

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	IS	24	54
2018	IS-03	30	10
2018	IS-04	27	22
2018	IS-05	30	10
2017	IS	14	49
2017	IS-03	18	11
2017	IS-04	23	13
2017	IS-06	0	10

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	IS	54	54
2018	IS-03	40	10
2018	IS-04	55	22
2018	IS-05	80	10
2017	IS	47	49
2017	IS-03	27	11
2017	IS-04	38	13
2017	IS-06	50	10

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	IS	9	54
2018	IS-03	10	10
2018	IS-04	14	22
2018	IS-05	10	10
2017	IS	8	49
2017	IS-03	0	11
2017	IS-04	15	13
2017	IS-06	10	10

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	IS	20	54
2018	IS-03	40	10
2018	IS-04	9	22
2018	IS-05	30	10

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	IS	35	54
2018	IS-03	40	10
2018	IS-04	27	22
2018	IS-05	40	10
2017	IS	35	49
2017	IS-03	54	11
2017	IS-04	23	13
2017	IS-06	31	10

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	IS	4	41	27	14	4	10	51
2018	IS-03	10	30	10	40	0	10	10
2018	IS-04	5	40	40	5	0	10	20
2018	IS-05	0	40	30	10	10	10	10
2017	IS	4	43	29	8	4	12	49
2017	IS-03	0	46	36	0	0	18	11
2017	IS-04	8	46	31	8	8	0	13
2017	IS-06	0	39	22	20	0	19	10

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	33	67	54
2018	IS-03	40	60	10
2018	IS-04	36	64	22
2018	IS-05	30	70	10

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	9	33	15	20	6	2	15	51	31	54
2018	IS-03	20	40	10	20	10	0	0	60	30	10
2018	IS-04	9	18	9	23	5	5	32	43	43	22
2018	IS-05	10	20	20	30	10	0	10	33	44	10
2017	IS	6	29	17	22	18	2	6	38	44	49
2017	IS-03	0	19	27	9	36	0	9	21	49	11
2017	IS-04	15	8	15	23	23	8	8	27	55	13
2017	IS-06	0	49	31	10	10	0	0	49	19	10

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	2	9	13	24	43	2	7	12	73	54
2018	IS-03	0	10	20	30	40	0	0	10	70	10
2018	IS-04	0	5	18	23	36	5	14	6	72	22
2018	IS-05	0	20	0	0	80	0	0	20	80	10
2017	IS	4	13	8	15	55	2	4	18	74	49
2017	IS-03	0	9	9	27	55	0	0	9	82	11
2017	IS-04	8	8	8	8	54	8	7	18	73	13
2017	IS-06	0	20	10	22	49	0	0	20	70	10

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	25	18	22	10	16	7	47	29	67
2018	IS-03	50	30	10	10	0	0	80	10	10
2018	IS-04	13	13	42	8	25	0	25	33	24
2018	IS-05	29	18	6	12	18	18	57	36	17

Report a problem or mistake on this page

Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canadian Heritage by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Discrimination

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination