2018 Public Service Employee Survey Results for Canadian Heritage by Question 78. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 34 29 16 13 5 3 0 65 19 38
2018 CS-02 33 22 28 6 6 6 0 59 12 18
2018 CS-03 36 36 0 18 9 0 0 73 27 11
2017 CS 32 44 12 9 2 2 0 78 10 59
2017 CS-02 14 59 9 14 0 5 0 76 14 22
2017 CS-03 41 42 6 6 6 0 0 82 12 17
2014 CS 15 34 16 25 9 0 0 49 34 67
2014 CS-01 13 40 7 20 20 0 0 53 40 15
2014 CS-02 8 38 25 21 8 0 0 46 29 24
2014 CS-03 20 25 15 35 5 0 0 45 40 20
2011 CS 25 34 13 18 8 0 1 60 27 87
2011 CS-01 27 40 20 0 13 0 0 67 13 15
2011 CS-02 29 39 11 18 4 0 0 68 21 28
2011 CS-03 29 29 11 21 11 0 0 57 32 28
2011 CS-04 14 21 14 36 7 0 7 38 46 14
2008 CS 21 40 18 11 7 0 3 63 18 90
2008 CS-01 19 38 24 14 5 0 0 57 19 21
2008 CS-02 17 43 20 13 3 0 3 62 17 30
2008 CS-03 23 31 19 12 12 0 4 56 24 26

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 39 47 3 5 5 0 0 87 11 38
2018 CS-02 28 56 0 6 11 0 0 83 17 18
2018 CS-03 45 55 0 0 0 0 0 100 0 11
2017 CS 54 29 12 3 2 0 0 83 5 59
2017 CS-02 36 36 14 9 5 0 0 73 14 22
2017 CS-03 58 30 12 0 0 0 0 88 0 17
2014 CS 39 43 10 4 3 0 0 82 7 67
2014 CS-01 20 60 13 7 0 0 0 80 7 15
2014 CS-02 50 33 13 0 4 0 0 83 4 24
2014 CS-03 35 50 5 5 5 0 0 85 10 20
2011 CS 47 38 10 1 3 0 1 85 5 88
2011 CS-01 47 27 20 0 7 0 0 73 7 15
2011 CS-02 54 32 7 4 0 0 4 89 4 28
2011 CS-03 46 39 7 0 7 0 0 86 7 28
2011 CS-04 40 47 13 0 0 0 0 87 0 15
2008 CS 38 49 8 4 1 0 0 87 6 90
2008 CS-01 29 67 0 5 0 0 0 95 5 21
2008 CS-02 43 43 10 3 0 0 0 87 3 30
2008 CS-03 38 46 8 4 4 0 0 85 8 26

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 51 32 11 5 0 0 0 84 5 37
2018 CS-02 44 33 17 6 0 0 0 78 6 18
2018 CS-03 50 40 10 0 0 0 0 90 0 10
2017 CS 58 32 5 5 0 0 0 90 5 59
2017 CS-02 36 45 5 14 0 0 0 82 14 22
2017 CS-03 59 35 6 0 0 0 0 94 0 17
2014 CS 46 36 12 4 0 1 0 83 5 67
2014 CS-01 33 47 7 7 0 7 0 86 7 15
2014 CS-02 50 33 13 4 0 0 0 83 4 24
2014 CS-03 50 35 10 5 0 0 0 85 5 20
2011 CS 43 43 10 2 1 1 0 86 3 87
2011 CS-01 33 60 7 0 0 0 0 93 0 15
2011 CS-02 43 43 11 4 0 0 0 86 4 28
2011 CS-03 50 29 14 4 4 0 0 79 7 28
2011 CS-04 43 43 7 0 0 7 0 92 0 14
2008 CS 43 46 8 1 2 0 0 89 3 90
2008 CS-01 43 48 10 0 0 0 0 90 0 21
2008 CS-02 40 50 3 3 3 0 0 90 7 30
2008 CS-03 46 38 12 0 4 0 0 85 4 26

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 47 34 11 5 0 3 0 84 5 38
2018 CS-02 39 39 11 6 0 6 0 82 6 18
2018 CS-03 55 27 9 9 0 0 0 82 9 11
2017 CS 54 36 5 3 0 0 2 91 3 59
2017 CS-02 41 41 9 9 0 0 0 82 9 22
2017 CS-03 58 36 0 0 0 0 6 100 0 17
2014 CS 33 46 9 4 4 3 0 82 9 67
2014 CS-01 27 60 7 0 0 7 0 93 0 15
2014 CS-02 38 33 8 8 8 4 0 74 17 24
2014 CS-03 30 55 10 5 0 0 0 85 5 20
2011 CS 45 32 14 3 2 1 2 80 6 87
2011 CS-01 53 33 7 0 7 0 0 87 7 15
2011 CS-02 39 32 11 7 4 4 4 77 12 28
2011 CS-03 46 32 18 0 0 0 4 81 0 28
2011 CS-04 43 36 21 0 0 0 0 79 0 14

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 34 39 11 8 8 0 0 74 16 38
2018 CS-02 28 44 6 11 11 0 0 72 22 18
2018 CS-03 45 36 18 0 0 0 0 82 0 11
2017 CS 44 34 15 5 2 0 0 78 7 59
2017 CS-02 27 41 23 9 0 0 0 68 9 22
2017 CS-03 47 42 6 0 6 0 0 88 6 17
2014 CS 19 51 19 1 7 1 0 71 9 67
2014 CS-01 20 33 40 0 0 7 0 57 0 15
2014 CS-02 21 50 17 0 13 0 0 71 13 24
2014 CS-03 15 65 10 5 5 0 0 80 10 20
2011 CS 37 39 16 2 6 0 0 76 8 87
2011 CS-01 33 47 13 0 7 0 0 80 7 15
2011 CS-02 43 43 11 0 4 0 0 86 4 28
2011 CS-03 39 36 18 0 7 0 0 75 7 28
2011 CS-04 29 21 29 14 7 0 0 50 21 14
2008 CS 41 43 10 6 0 0 0 84 6 90
2008 CS-01 43 43 10 5 0 0 0 86 5 21
2008 CS-02 47 43 7 3 0 0 0 90 3 30
2008 CS-03 27 50 12 12 0 0 0 77 12 26

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 42 34 16 5 3 0 0 76 8 38
2018 CS-02 44 39 6 6 6 0 0 83 11 18
2018 CS-03 45 36 9 9 0 0 0 82 9 11
2017 CS 41 32 15 12 0 0 0 73 12 59
2017 CS-02 32 32 14 23 0 0 0 64 23 22
2017 CS-03 35 24 30 12 0 0 0 58 12 17
2014 CS 24 45 18 6 7 0 0 69 13 67
2014 CS-01 20 53 20 7 0 0 0 73 7 15
2014 CS-02 21 50 13 8 8 0 0 71 17 24
2014 CS-03 20 35 30 5 10 0 0 55 15 20
2011 CS 28 36 20 11 3 0 0 65 15 88
2011 CS-01 47 20 20 7 7 0 0 67 13 15
2011 CS-02 18 50 14 14 4 0 0 68 18 28
2011 CS-03 32 29 21 14 4 0 0 61 18 28
2011 CS-04 27 40 27 7 0 0 0 67 7 15

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 34 39 8 13 5 0 0 74 18 38
2018 CS-02 22 56 6 11 6 0 0 78 17 18
2018 CS-03 55 27 0 18 0 0 0 82 18 11
2017 CS 34 44 12 7 2 0 2 80 9 59
2017 CS-02 32 36 14 9 5 0 5 71 14 22
2017 CS-03 35 59 0 6 0 0 0 94 6 17

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 42 47 11 0 0 0 0 89 0 38
2018 CS-02 44 50 6 0 0 0 0 94 0 18
2018 CS-03 36 55 9 0 0 0 0 91 0 11
2017 CS 49 34 9 7 0 0 2 85 7 59
2017 CS-02 32 36 18 9 0 0 5 71 10 22
2017 CS-03 58 36 0 6 0 0 0 94 6 17
2014 CS 31 45 16 6 1 0 0 76 7 67
2014 CS-01 13 67 13 7 0 0 0 80 7 15
2014 CS-02 38 42 13 4 4 0 0 79 8 24
2014 CS-03 20 45 25 10 0 0 0 65 10 20
2011 CS 36 44 11 3 2 1 1 83 6 88
2011 CS-01 33 47 13 0 0 0 7 86 0 15
2011 CS-02 43 39 11 7 0 0 0 82 7 28
2011 CS-03 25 57 7 0 7 4 0 85 7 28
2011 CS-04 40 33 20 7 0 0 0 73 7 15
2008 CS 46 41 8 6 0 0 0 87 6 90
2008 CS-01 52 33 5 10 0 0 0 86 10 21
2008 CS-02 43 37 17 3 0 0 0 80 3 30
2008 CS-03 38 54 0 8 0 0 0 92 8 26

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 41 41 14 0 5 0 0 81 5 37
2018 CS-02 28 50 11 0 11 0 0 78 11 18
2018 CS-03 55 36 9 0 0 0 0 91 0 11
2017 CS 41 33 17 9 0 0 0 74 9 58
2017 CS-02 27 32 23 18 0 0 0 59 18 22
2017 CS-03 44 25 25 6 0 0 0 69 6 16

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 39 45 13 0 3 0 0 84 3 38
2018 CS-02 28 56 11 0 6 0 0 83 6 18
2018 CS-03 64 36 0 0 0 0 0 100 0 11
2017 CS 59 27 12 2 0 0 0 87 2 59
2017 CS-02 41 41 14 5 0 0 0 82 5 22
2017 CS-03 64 30 6 0 0 0 0 94 0 17
2014 CS 51 34 10 1 1 1 0 86 3 67
2014 CS-01 53 33 0 7 0 7 0 93 7 15
2014 CS-02 58 21 17 0 4 0 0 79 4 24
2014 CS-03 40 50 10 0 0 0 0 90 0 20
2011 CS 51 35 10 0 2 1 0 87 2 88
2011 CS-01 53 33 7 0 7 0 0 87 7 15
2011 CS-02 54 32 14 0 0 0 0 86 0 28
2011 CS-03 46 39 7 0 4 4 0 89 4 28
2011 CS-04 47 40 13 0 0 0 0 87 0 15

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 34 39 11 11 5 0 0 74 16 38
2018 CS-02 22 44 17 11 6 0 0 67 17 18
2018 CS-03 45 45 0 0 9 0 0 91 9 11
2017 CS 39 32 15 10 2 0 1 72 12 59
2017 CS-02 23 32 27 18 0 0 0 55 18 22
2017 CS-03 47 35 6 6 6 0 0 82 12 17
2014 CS 19 34 24 21 1 0 0 54 22 67
2014 CS-01 7 27 27 40 0 0 0 33 40 15
2014 CS-02 13 38 33 13 4 0 0 50 17 24
2014 CS-03 25 35 20 20 0 0 0 60 20 20
2011 CS 30 41 18 7 5 0 0 70 11 88
2011 CS-01 33 40 13 7 7 0 0 73 13 15
2011 CS-02 25 32 29 11 4 0 0 57 14 28
2011 CS-03 36 43 11 4 7 0 0 79 11 28
2011 CS-04 27 47 20 7 0 0 0 73 7 15

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 37 39 8 11 5 0 0 76 16 38
2018 CS-02 28 50 6 11 6 0 0 78 17 18
2018 CS-03 45 45 0 0 9 0 0 91 9 11
2017 CS 47 32 10 7 2 2 0 81 9 59
2017 CS-02 36 32 18 14 0 0 0 68 14 22
2017 CS-03 53 24 6 6 6 6 0 81 13 17
2014 CS 21 42 19 13 3 0 1 64 17 67
2014 CS-01 0 53 27 20 0 0 0 53 20 15
2014 CS-02 13 50 21 13 4 0 0 63 17 24
2014 CS-03 30 30 20 10 5 0 5 63 16 20

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 34 39 13 8 5 0 0 74 13 38
2018 CS-02 22 56 11 0 11 0 0 78 11 18
2018 CS-03 45 45 0 9 0 0 0 91 9 11
2017 CS 35 44 10 9 0 2 0 81 9 59
2017 CS-02 27 50 14 9 0 0 0 77 9 22
2017 CS-03 41 36 12 6 0 6 0 81 6 17
2014 CS 17 50 20 11 2 0 2 68 12 66
2014 CS-01 0 64 14 14 0 0 7 69 15 14
2014 CS-02 17 58 17 4 4 0 0 75 8 24
2014 CS-03 10 40 35 15 0 0 0 50 15 20
2011 CS 29 44 10 11 5 0 1 73 16 87
2011 CS-01 40 40 0 7 13 0 0 80 20 15
2011 CS-02 25 50 18 4 4 0 0 75 7 28
2011 CS-03 29 43 11 11 4 0 4 74 15 28
2011 CS-04 21 36 7 36 0 0 0 57 36 14

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 42 39 8 5 5 0 0 82 11 38
2018 CS-02 39 39 11 6 6 0 0 78 11 18
2018 CS-03 55 45 0 0 0 0 0 100 0 11
2017 CS 51 31 14 5 0 0 0 81 5 59
2017 CS-02 36 32 27 5 0 0 0 68 5 22
2017 CS-03 53 36 6 6 0 0 0 88 6 17
2014 CS 24 52 16 6 1 0 0 76 7 67
2014 CS-01 7 67 20 7 0 0 0 73 7 15
2014 CS-02 33 50 13 4 0 0 0 83 4 24
2014 CS-03 15 55 20 10 0 0 0 70 10 20
2011 CS 46 41 7 1 5 0 0 87 6 87
2011 CS-01 47 40 7 0 7 0 0 87 7 15
2011 CS-02 50 39 7 0 4 0 0 89 4 28
2011 CS-03 46 39 7 0 7 0 0 86 7 28
2011 CS-04 43 43 7 7 0 0 0 86 7 14
2008 CS 48 42 6 4 0 0 0 90 4 90
2008 CS-01 48 43 10 0 0 0 0 90 0 21
2008 CS-02 57 37 3 3 0 0 0 93 3 30
2008 CS-03 31 54 8 8 0 0 0 85 8 26

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 53 32 5 5 5 0 0 84 11 38
2018 CS-02 56 33 6 0 6 0 0 89 6 18
2018 CS-03 36 36 9 18 0 0 0 73 18 11
2017 CS 48 35 15 2 0 0 0 83 2 59
2017 CS-02 59 23 18 0 0 0 0 82 0 22
2017 CS-03 36 58 6 0 0 0 0 94 0 17
2014 CS 39 36 16 4 4 0 0 75 9 67
2014 CS-01 40 27 20 13 0 0 0 67 13 15
2014 CS-02 42 42 13 0 4 0 0 83 4 24
2014 CS-03 40 40 15 5 0 0 0 80 5 20
2011 CS 34 39 17 8 2 0 0 73 10 88
2011 CS-01 67 27 7 0 0 0 0 93 0 15
2011 CS-02 25 50 14 7 4 0 0 75 11 28
2011 CS-03 36 43 14 7 0 0 0 79 7 28
2011 CS-04 20 20 33 20 7 0 0 40 27 15
2008 CS 19 51 18 10 2 0 0 70 12 90
2008 CS-01 19 67 14 0 0 0 0 86 0 21
2008 CS-02 23 40 23 13 0 0 0 63 13 30
2008 CS-03 15 42 19 15 8 0 0 58 23 26

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 14 30 38 11 5 0 3 17 44 37
2018 CS-02 18 24 35 18 6 0 0 24 41 17
2018 CS-03 0 27 55 9 0 0 9 10 30 11
2017 CS 5 15 46 25 7 0 2 33 21 59
2017 CS-02 0 14 55 14 18 0 0 32 14 22
2017 CS-03 6 12 47 30 0 0 6 32 19 17
2014 CS 14 36 33 6 6 2 3 13 52 66
2014 CS-01 7 50 29 7 0 0 7 8 62 14
2014 CS-02 13 29 38 8 8 4 0 17 43 24
2014 CS-03 25 30 25 5 10 0 5 16 58 20
2011 CS 16 26 35 15 6 0 2 21 43 88
2011 CS-01 20 13 40 27 0 0 0 27 33 15
2011 CS-02 7 36 36 14 4 0 4 19 44 28
2011 CS-03 29 21 21 11 14 0 4 26 52 28
2011 CS-04 7 33 53 7 0 0 0 7 40 15
2008 CS 7 38 32 13 8 0 2 22 45 90
2008 CS-01 5 57 14 5 14 0 5 20 65 21
2008 CS-02 3 37 40 17 3 0 0 20 40 30
2008 CS-03 15 35 27 12 8 0 4 20 52 26

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 8 24 32 16 14 3 3 31 34 37
2018 CS-02 6 24 47 12 12 0 0 24 29 17
2018 CS-03 0 18 18 36 9 9 9 56 22 11
2017 CS 3 17 29 26 10 12 3 42 24 59
2017 CS-02 5 18 18 23 18 18 0 50 28 22
2017 CS-03 6 6 36 30 5 12 6 42 14 17
2014 CS 18 21 27 15 10 6 3 28 43 67
2014 CS-01 7 33 13 27 7 7 7 38 46 15
2014 CS-02 17 13 25 13 17 13 4 35 35 24
2014 CS-03 30 15 35 10 10 0 0 20 45 20
2011 CS 9 23 34 18 9 5 1 29 34 87
2011 CS-01 0 33 40 13 7 7 0 21 36 15
2011 CS-02 11 18 36 18 11 7 0 31 31 28
2011 CS-03 15 19 30 22 11 0 4 35 35 27
2011 CS-04 7 33 40 13 0 7 0 14 43 15
2008 CS 1 21 31 27 10 3 6 41 25 89
2008 CS-01 5 24 19 33 10 5 5 47 32 21
2008 CS-02 0 13 37 23 10 7 10 40 16 30
2008 CS-03 0 36 36 20 4 0 4 25 38 25

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 14 41 14 19 5 5 3 26 59 37
2018 CS-02 11 39 17 17 6 6 6 25 56 18
2018 CS-03 20 40 10 20 0 10 0 22 67 10
2017 CS 15 20 30 26 2 5 2 29 38 59
2017 CS-02 5 18 36 27 5 9 0 35 25 22
2017 CS-03 24 18 29 18 0 6 6 20 47 17
2014 CS 19 28 31 9 4 4 3 15 52 67
2014 CS-01 20 13 20 20 0 13 13 27 45 15
2014 CS-02 13 29 38 8 8 4 0 17 43 24
2014 CS-03 30 30 35 0 5 0 0 5 60 20
2011 CS 17 39 20 10 9 2 2 20 58 88
2011 CS-01 0 47 33 13 7 0 0 20 47 15
2011 CS-02 18 32 21 14 7 4 4 23 54 28
2011 CS-03 25 29 18 11 11 4 4 23 58 28
2011 CS-04 20 67 7 0 7 0 0 7 87 15
2008 CS 4 30 41 11 8 1 4 20 36 90
2008 CS-01 10 33 29 5 14 0 10 21 47 21
2008 CS-02 3 30 50 7 3 3 3 11 36 30
2008 CS-03 4 31 46 12 4 0 4 16 36 26

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 5 24 38 16 14 0 3 31 31 37
2018 CS-02 6 12 47 12 24 0 0 35 18 17
2018 CS-03 0 36 36 18 0 0 9 20 40 11
2017 CS 14 15 29 30 9 2 2 40 30 59
2017 CS-02 9 9 32 36 9 5 0 48 19 22
2017 CS-03 24 18 18 23 12 0 6 37 44 17
2014 CS 10 30 31 19 4 1 3 25 42 67
2014 CS-01 0 33 27 27 0 7 7 31 38 15
2014 CS-02 8 21 33 33 4 0 0 38 29 24
2014 CS-03 15 40 30 0 10 0 5 11 58 20
2011 CS 14 25 33 13 11 2 2 25 40 88
2011 CS-01 7 33 20 27 13 0 0 40 40 15
2011 CS-02 11 18 43 11 11 4 4 23 31 28
2011 CS-03 21 21 25 11 14 4 4 27 46 28
2011 CS-04 13 40 40 0 7 0 0 7 53 15
2008 CS 7 17 31 37 7 1 1 44 24 90
2008 CS-01 5 33 19 29 10 0 5 40 40 21
2008 CS-02 3 7 50 33 7 0 0 40 10 30
2008 CS-03 12 19 23 42 0 4 0 44 32 26

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 22 27 19 14 14 0 5 29 51 37
2018 CS-02 22 22 22 17 11 0 6 29 47 18
2018 CS-03 18 36 18 0 18 0 9 20 60 11
2017 CS 14 27 36 13 7 2 2 21 42 59
2017 CS-02 14 32 27 18 9 0 0 27 45 22
2017 CS-03 6 36 35 12 0 6 6 13 47 17
2014 CS 29 30 20 14 6 0 2 20 60 66
2014 CS-01 27 33 13 13 7 0 7 21 64 15
2014 CS-02 25 33 21 17 4 0 0 21 58 24
2014 CS-03 37 21 16 16 11 0 0 26 58 19
2011 CS 25 31 22 11 7 1 3 19 58 88
2011 CS-01 13 40 27 7 7 0 7 14 57 15
2011 CS-02 25 25 14 18 11 4 4 31 54 28
2011 CS-03 29 29 25 7 7 0 4 15 59 28
2011 CS-04 33 40 20 7 0 0 0 7 73 15
2008 CS 13 31 24 17 9 0 6 27 47 90
2008 CS-01 14 19 29 19 14 0 5 35 35 21
2008 CS-02 10 30 27 20 10 0 3 31 41 30
2008 CS-03 19 42 15 12 0 0 12 13 70 26

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 11 29 24 13 18 0 5 33 42 38
2018 CS-02 6 28 33 17 11 0 6 29 35 18
2018 CS-03 9 27 18 9 27 0 9 40 40 11
2017 CS 5 22 38 21 9 3 2 31 29 58
2017 CS-02 5 23 36 27 5 5 0 33 29 22
2017 CS-03 12 18 36 12 12 5 6 27 33 17
2014 CS 6 24 31 27 7 1 3 36 31 67
2014 CS-01 7 20 40 27 0 0 7 29 29 15
2014 CS-02 0 25 29 25 13 4 4 41 27 24
2014 CS-03 15 20 25 30 10 0 0 40 35 20
2011 CS 7 22 31 22 10 1 8 35 31 88
2011 CS-01 7 20 20 20 13 7 13 42 33 15
2011 CS-02 4 25 32 21 7 0 11 32 32 28
2011 CS-03 14 11 29 29 14 0 4 44 26 28
2011 CS-04 0 40 47 0 7 0 7 7 43 15
2008 CS 3 24 32 23 7 2 8 33 31 90
2008 CS-01 5 24 19 33 5 5 10 44 33 21
2008 CS-02 7 23 37 20 7 0 7 29 32 30
2008 CS-03 0 31 31 19 4 4 12 27 36 26

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 13 29 34 13 8 3 0 22 43 38
2018 CS-02 11 33 39 11 6 0 0 17 44 18
2018 CS-03 27 18 36 9 9 0 0 18 45 11
2017 CS 14 22 25 24 9 5 2 35 38 59
2017 CS-02 9 27 14 27 14 9 0 45 40 22
2017 CS-03 30 12 23 24 0 6 6 27 47 17
2014 CS 10 24 39 18 4 1 3 23 36 67
2014 CS-01 7 27 13 33 7 0 13 46 38 15
2014 CS-02 8 21 46 17 4 4 0 22 30 24
2014 CS-03 15 20 50 10 5 0 0 15 35 20
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 30 38 8 14 5 5 0 71 20 37
2018 CS-02 24 59 6 12 0 0 0 82 12 17
2018 CS-03 27 27 9 27 9 0 0 55 36 11
2017 CS 29 37 12 7 2 10 3 77 10 59
2017 CS-02 18 36 14 9 5 14 5 67 17 22
2017 CS-03 24 41 12 6 0 12 6 78 7 17
2014 CS 24 34 15 3 7 12 4 70 13 67
2014 CS-01 13 53 20 0 0 13 0 77 0 15
2014 CS-02 38 25 13 4 4 13 4 75 10 24
2014 CS-03 10 45 15 5 15 5 5 61 22 20

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 46 43 3 3 3 3 0 92 6 37
2018 CS-02 47 41 0 6 6 0 0 88 12 17
2018 CS-03 36 55 9 0 0 0 0 91 0 11
2017 CS 53 28 12 3 3 0 0 81 7 59
2017 CS-02 41 36 9 5 9 0 0 77 14 22
2017 CS-03 47 29 18 6 0 0 0 76 6 17
2014 CS 46 33 10 6 4 0 0 79 10 67
2014 CS-01 47 53 0 0 0 0 0 100 0 15
2014 CS-02 42 42 13 4 0 0 0 83 4 24
2014 CS-03 45 20 10 15 10 0 0 65 25 20

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 30 19 14 3 11 0 61 18 37
2018 CS-02 18 41 6 18 0 18 0 71 21 17
2018 CS-03 18 27 36 9 9 0 0 45 18 11
2017 CS 12 26 17 17 5 17 5 49 29 58
2017 CS-02 10 5 29 24 10 14 10 19 44 21
2017 CS-03 6 41 12 18 6 12 6 57 29 17
2014 CS 9 10 27 16 9 25 3 27 35 67
2014 CS-01 0 13 27 27 7 20 7 18 45 15
2014 CS-02 8 8 33 8 4 33 4 27 20 24
2014 CS-03 15 10 20 20 20 15 0 29 47 20

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 46 41 8 3 0 3 0 89 3 37
2018 CS-02 41 47 6 6 0 0 0 88 6 17
2018 CS-03 36 55 9 0 0 0 0 91 0 11
2017 CS 48 43 7 2 0 0 0 91 2 58
2017 CS-02 43 43 10 5 0 0 0 86 5 21
2017 CS-03 47 42 12 0 0 0 0 88 0 17
2014 CS 46 42 7 4 0 0 0 88 4 67
2014 CS-01 47 53 0 0 0 0 0 100 0 15
2014 CS-02 67 25 8 0 0 0 0 92 0 24
2014 CS-03 25 50 10 15 0 0 0 75 15 20

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 46 41 5 5 3 0 0 86 8 37
2018 CS-02 47 41 0 12 0 0 0 88 12 17
2018 CS-03 45 36 18 0 0 0 0 82 0 11
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 54 27 5 3 8 0 3 83 11 37
2018 CS-02 61 22 6 0 6 0 6 88 6 18
2018 CS-03 50 30 10 10 0 0 0 80 10 10
2017 CS 44 39 13 3 0 0 0 83 3 59
2017 CS-02 36 50 9 5 0 0 0 86 5 22
2017 CS-03 41 36 18 6 0 0 0 76 6 17
2014 CS 33 37 16 7 4 0 1 71 12 67
2014 CS-01 33 40 20 7 0 0 0 73 7 15
2014 CS-02 25 42 17 8 4 0 4 70 13 24
2014 CS-03 35 35 15 10 5 0 0 70 15 20
2011 CS 40 40 9 5 6 1 0 80 10 88
2011 CS-01 40 40 13 0 7 0 0 80 7 15
2011 CS-02 32 50 11 4 4 0 0 82 7 28
2011 CS-03 46 32 4 7 7 4 0 81 15 28
2011 CS-04 47 27 13 7 7 0 0 73 13 15
2008 CS 34 30 19 12 3 0 1 65 16 90
2008 CS-01 24 38 19 10 10 0 0 62 19 21
2008 CS-02 33 33 20 10 3 0 0 67 13 30
2008 CS-03 31 31 19 15 0 0 4 64 16 26

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 62 22 3 3 0 8 3 94 3 37
2018 CS-02 65 24 0 0 0 6 6 100 0 17
2018 CS-03 64 18 9 0 0 9 0 90 0 11
2017 CS 49 34 12 5 0 0 0 83 5 59
2017 CS-02 55 27 9 9 0 0 0 82 9 22
2017 CS-03 53 30 12 6 0 0 0 82 6 17
2014 CS 37 36 16 3 3 1 3 77 6 67
2014 CS-01 47 47 0 7 0 0 0 93 7 15
2014 CS-02 29 33 25 0 0 4 8 71 0 24
2014 CS-03 40 35 15 5 5 0 0 75 10 20
2011 CS 41 39 11 3 5 1 0 80 8 88
2011 CS-01 27 60 7 0 7 0 0 87 7 15
2011 CS-02 36 43 18 0 4 0 0 79 4 28
2011 CS-03 54 36 4 4 4 0 0 89 7 28
2011 CS-04 47 13 20 7 7 7 0 64 14 15
2008 CS 39 38 9 7 4 3 0 79 11 90
2008 CS-01 33 43 10 5 10 0 0 76 14 21
2008 CS-02 43 37 10 7 0 3 0 83 7 30
2008 CS-03 27 42 4 12 8 8 0 75 21 26

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 53 32 5 3 5 0 3 86 8 38
2018 CS-02 44 44 0 0 6 0 6 94 6 18
2018 CS-03 64 18 18 0 0 0 0 82 0 11
2017 CS 44 42 9 3 2 0 0 86 5 59
2017 CS-02 36 50 5 9 0 0 0 86 9 22
2017 CS-03 53 30 12 0 6 0 0 82 6 17
2014 CS 42 36 15 3 3 0 1 79 6 67
2014 CS-01 53 27 13 7 0 0 0 80 7 15
2014 CS-02 29 42 17 4 4 0 4 74 9 24
2014 CS-03 40 40 15 0 5 0 0 80 5 20
2011 CS 38 42 9 3 7 1 0 80 10 88
2011 CS-01 20 60 13 0 7 0 0 80 7 15
2011 CS-02 36 36 14 0 11 4 0 74 11 28
2011 CS-03 43 46 4 4 4 0 0 89 7 28
2011 CS-04 53 27 7 7 7 0 0 80 13 15
2008 CS 41 27 16 12 3 1 0 69 16 90
2008 CS-01 33 24 24 10 10 0 0 57 19 21
2008 CS-02 43 27 17 13 0 0 0 70 13 30
2008 CS-03 35 38 8 12 4 4 0 76 16 26

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 71 16 5 0 3 3 3 92 3 38
2018 CS-02 78 11 0 0 0 6 6 100 0 18
2018 CS-03 73 18 9 0 0 0 0 91 0 11
2017 CS 58 29 9 0 3 2 0 88 3 59
2017 CS-02 50 32 14 0 5 0 0 82 5 22
2017 CS-03 53 24 12 0 6 6 0 81 6 17

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 66 16 8 3 5 0 3 84 8 38
2018 CS-02 72 17 0 0 6 0 6 94 6 18
2018 CS-03 64 18 9 9 0 0 0 82 9 11
2017 CS 58 29 7 2 5 0 0 87 7 59
2017 CS-02 50 36 5 5 5 0 0 86 9 22
2017 CS-03 53 24 12 0 12 0 0 76 12 17
2014 CS 49 31 9 3 4 1 1 83 8 67
2014 CS-01 53 33 13 0 0 0 0 87 0 15
2014 CS-02 50 29 4 4 4 4 4 86 9 24
2014 CS-03 35 45 10 5 5 0 0 80 10 20
Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 15 46 15 0 0 8 15 80 0 13
2017 CS 42 31 11 5 0 5 5 82 6 19
2014 CS 11 26 21 5 5 11 21 54 15 19

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 26 42 24 5 0 3 0 70 5 38
2018 CS-02 28 44 11 11 0 6 0 76 12 18
2018 CS-03 9 55 36 0 0 0 0 64 0 11
2017 CS 36 38 16 3 2 5 0 78 5 58
2017 CS-02 24 43 19 10 5 0 0 67 14 21
2017 CS-03 30 41 18 0 0 12 0 80 0 17
2014 CS 22 37 22 7 1 9 0 66 10 67
2014 CS-01 20 33 27 7 0 13 0 62 8 15
2014 CS-02 21 42 21 4 4 8 0 68 9 24
2014 CS-03 25 35 30 5 0 5 0 63 5 20
2011 CS 17 28 25 9 6 15 0 53 17 88
2011 CS-01 27 27 13 0 7 27 0 73 9 15
2011 CS-02 14 29 32 4 11 11 0 48 16 28
2011 CS-03 18 29 18 14 4 18 0 57 22 28
2011 CS-04 13 33 40 13 0 0 0 47 13 15

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 18 50 18 11 3 0 0 68 13 38
2018 CS-02 17 56 11 11 6 0 0 72 17 18
2018 CS-03 9 64 9 18 0 0 0 73 18 11
2017 CS 29 37 22 7 2 3 0 68 9 59
2017 CS-02 18 36 27 9 5 5 0 57 14 22
2017 CS-03 30 35 30 6 0 0 0 64 6 17
2014 CS 16 37 16 18 3 9 0 59 23 67
2014 CS-01 7 20 27 20 7 20 0 33 33 15
2014 CS-02 8 46 17 21 4 4 0 57 26 24
2014 CS-03 25 40 15 15 0 5 0 68 16 20
2011 CS 11 25 25 24 13 2 0 37 37 88
2011 CS-01 20 27 27 13 7 7 0 50 21 15
2011 CS-02 7 21 36 21 14 0 0 29 36 28
2011 CS-03 11 36 14 25 11 4 0 48 37 28
2011 CS-04 13 7 27 33 20 0 0 20 53 15
2008 CS 19 38 20 12 8 3 0 59 21 90
2008 CS-01 19 33 19 14 10 5 0 55 25 21
2008 CS-02 13 40 27 13 7 0 0 53 20 30
2008 CS-03 15 38 15 15 8 8 0 58 25 26

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 13 45 26 5 8 3 0 59 14 38
2018 CS-02 11 44 22 6 11 6 0 59 18 18
2018 CS-03 9 55 27 9 0 0 0 64 9 11
2017 CS 22 32 32 3 2 8 0 59 6 59
2017 CS-02 18 14 50 5 5 9 0 35 10 22
2017 CS-03 18 47 30 0 0 6 0 68 0 17
2014 CS 15 25 31 18 4 6 0 43 24 67
2014 CS-01 7 20 27 20 13 13 0 31 38 15
2014 CS-02 8 33 29 17 4 8 0 45 23 24
2014 CS-03 25 15 40 20 0 0 0 40 20 20
2011 CS 9 24 27 22 9 9 0 36 34 88
2011 CS-01 20 33 27 7 7 7 0 57 14 15
2011 CS-02 7 18 43 11 11 11 0 28 24 28
2011 CS-03 7 32 11 29 11 11 0 44 44 28
2011 CS-04 7 13 27 47 7 0 0 20 53 15
2008 CS 10 32 23 22 2 10 0 47 27 90
2008 CS-01 14 33 19 19 5 10 0 53 26 21
2008 CS-02 7 27 33 13 3 17 0 40 20 30
2008 CS-03 4 35 23 35 0 4 0 40 36 26

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 13 45 16 18 5 3 0 59 24 38
2018 CS-02 11 44 17 17 11 0 0 56 28 18
2018 CS-03 9 45 18 27 0 0 0 55 27 11
2017 CS 24 32 20 14 7 3 0 58 21 59
2017 CS-02 18 18 18 23 14 9 0 40 40 22
2017 CS-03 18 47 18 18 0 0 0 64 18 17
2014 CS 13 36 18 25 3 4 0 52 30 67
2014 CS-01 13 20 33 27 0 7 0 36 29 15
2014 CS-02 8 33 17 33 4 4 0 43 39 24
2014 CS-03 15 45 15 15 5 5 0 63 21 20
2011 CS 8 33 26 20 10 2 0 42 31 88
2011 CS-01 20 27 33 7 7 7 0 50 14 15
2011 CS-02 4 32 29 21 11 4 0 37 33 28
2011 CS-03 11 32 25 18 14 0 0 43 32 28
2011 CS-04 0 40 20 33 7 0 0 40 40 15
2008 CS 12 38 24 20 4 1 0 51 25 90
2008 CS-01 10 29 29 29 5 0 0 38 33 21
2008 CS-02 10 33 27 20 7 3 0 45 28 30
2008 CS-03 15 46 19 15 4 0 0 62 19 26
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 42 16 11 8 0 0 66 18 38
2018 CS-02 28 33 11 17 11 0 0 61 28 18
2018 CS-03 9 55 27 9 0 0 0 64 9 11
2017 CS 29 39 15 13 2 2 0 69 15 59
2017 CS-02 23 41 14 14 5 5 0 67 19 22
2017 CS-03 23 42 12 24 0 0 0 64 24 17
2014 CS 22 36 33 4 1 3 0 60 6 67
2014 CS-01 13 40 47 0 0 0 0 53 0 15
2014 CS-02 17 42 29 0 4 8 0 64 5 24
2014 CS-03 30 25 30 15 0 0 0 55 15 20
2011 CS 18 30 30 11 6 5 1 51 18 88
2011 CS-01 20 20 33 7 7 13 0 46 15 15
2011 CS-02 18 18 39 18 4 4 0 37 22 28
2011 CS-03 25 36 21 4 7 4 4 65 12 28
2011 CS-04 7 47 27 13 7 0 0 53 20 15

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 39 37 11 3 8 3 0 78 11 38
2018 CS-02 33 28 17 6 11 6 0 65 18 18
2018 CS-03 27 73 0 0 0 0 0 100 0 11
2017 CS 34 49 9 7 0 2 0 84 7 59
2017 CS-02 23 50 9 14 0 5 0 76 14 22
2017 CS-03 35 59 6 0 0 0 0 94 0 17
2014 CS 36 45 7 3 1 4 3 87 5 67
2014 CS-01 27 40 7 7 0 13 7 83 8 15
2014 CS-02 38 42 4 4 4 4 4 86 9 24
2014 CS-03 35 55 10 0 0 0 0 90 0 20
2011 CS 33 48 7 5 3 5 0 85 8 88
2011 CS-01 33 40 7 7 7 7 0 79 14 15
2011 CS-02 25 43 11 7 4 11 0 76 12 28
2011 CS-03 36 54 4 4 4 0 0 89 7 28
2011 CS-04 40 53 7 0 0 0 0 93 0 15
2008 CS 35 39 11 6 2 4 2 80 8 89
2008 CS-01 24 33 29 10 5 0 0 57 14 21
2008 CS-02 27 43 7 10 3 3 7 78 15 30
2008 CS-03 42 46 4 0 0 8 0 96 0 26

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 43 43 11 0 3 0 0 86 3 37
2018 CS-02 28 50 17 0 6 0 0 78 6 18
2018 CS-03 45 55 0 0 0 0 0 100 0 11

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 37 24 5 5 5 0 64 11 38
2018 CS-02 11 50 28 6 6 0 0 61 11 18
2018 CS-03 27 36 18 9 0 9 0 70 10 11
2017 CS 22 15 22 19 9 12 2 43 31 59
2017 CS-02 9 18 14 32 14 14 0 32 53 22
2017 CS-03 17 12 42 6 12 12 0 33 20 17
2014 CS 10 21 21 16 10 19 1 40 34 67
2014 CS-01 7 33 27 13 0 20 0 50 17 15
2014 CS-02 13 21 21 8 13 21 4 44 28 24
2014 CS-03 10 15 25 35 5 10 0 28 44 20
2011 CS 13 19 22 10 14 17 6 41 31 88
2011 CS-01 20 27 13 7 7 20 7 64 18 15
2011 CS-02 11 21 29 4 21 14 0 38 29 28
2011 CS-03 7 18 18 14 11 25 7 37 37 28
2011 CS-04 13 13 27 13 13 7 13 33 33 15

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 18 45 11 16 11 0 0 63 26 38
2018 CS-02 17 44 22 11 6 0 0 61 17 18
2018 CS-03 18 45 0 27 9 0 0 64 36 11
2017 CS 27 37 25 7 0 3 0 67 7 59
2017 CS-02 18 36 36 9 0 0 0 55 9 22
2017 CS-03 30 41 18 0 0 12 0 80 0 17
2014 CS 13 33 33 13 6 1 0 47 20 67
2014 CS-01 7 33 40 13 7 0 0 40 20 15
2014 CS-02 13 42 21 13 8 4 0 57 22 24
2014 CS-03 10 35 40 10 5 0 0 45 15 20
2011 CS 14 30 21 23 9 2 1 45 33 87
2011 CS-01 13 47 27 0 13 0 0 60 13 15
2011 CS-02 11 32 18 25 7 4 4 46 35 28
2011 CS-03 21 18 25 25 11 0 0 39 36 28
2011 CS-04 0 36 14 36 7 7 0 38 46 14
2008 CS 16 40 26 9 6 3 1 58 15 90
2008 CS-01 19 24 33 10 5 5 5 47 16 21
2008 CS-02 13 33 33 10 7 3 0 48 17 30
2008 CS-03 8 54 19 12 4 4 0 64 16 26

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 37 13 11 8 0 8 66 20 38
2018 CS-02 17 28 11 22 11 0 11 50 38 18
2018 CS-03 27 36 27 0 9 0 0 64 9 11
2017 CS 24 29 16 17 9 2 3 56 27 58
2017 CS-02 5 24 19 24 19 5 5 32 47 21
2017 CS-03 30 41 6 18 0 0 6 75 19 17
2014 CS 10 33 13 19 19 4 0 45 41 67
2014 CS-01 7 27 20 27 20 0 0 33 47 15
2014 CS-02 13 21 4 25 25 13 0 38 57 24
2014 CS-03 5 55 15 10 15 0 0 60 25 20
2011 CS 9 26 25 16 18 3 1 37 36 87
2011 CS-01 13 20 40 13 13 0 0 33 27 15
2011 CS-02 4 25 25 18 25 4 0 30 44 28
2011 CS-03 14 25 21 25 11 0 4 41 37 28
2011 CS-04 7 43 14 0 21 14 0 58 25 14
2008 CS 10 26 23 21 17 2 1 37 39 90
2008 CS-01 14 19 24 19 19 5 0 35 40 21
2008 CS-02 10 23 20 23 17 3 3 36 43 30
2008 CS-03 8 31 23 19 19 0 0 38 38 26

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 29 34 24 5 8 0 0 63 13 38
2018 CS-02 17 39 22 11 11 0 0 56 22 18
2018 CS-03 45 27 18 0 9 0 0 73 9 11
2017 CS 26 39 22 7 3 3 0 67 11 59
2017 CS-02 14 41 27 9 5 5 0 57 14 22
2017 CS-03 30 35 18 12 0 6 0 68 13 17

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 42 47 11 0 0 0 0 89 0 38
2018 CS-02 33 56 11 0 0 0 0 89 0 18
2018 CS-03 45 45 9 0 0 0 0 91 0 11
2017 CS 43 38 16 2 0 1 0 82 2 58
2017 CS-02 36 45 18 0 0 0 0 82 0 22
2017 CS-03 41 42 18 0 0 0 0 82 0 17
2014 CS 41 39 14 2 0 5 0 84 2 66
2014 CS-01 33 40 20 0 0 7 0 79 0 15
2014 CS-02 48 35 13 0 0 4 0 86 0 23
2014 CS-03 35 45 15 0 0 5 0 84 0 20

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 47 37 11 3 0 3 0 86 3 38
2018 CS-02 39 44 6 6 0 6 0 88 6 18
2018 CS-03 45 45 9 0 0 0 0 91 0 11
2017 CS 45 40 14 0 0 1 0 86 0 58
2017 CS-02 43 38 19 0 0 0 0 81 0 21
2017 CS-03 42 41 18 0 0 0 0 82 0 17
2014 CS 48 37 12 0 0 3 0 88 0 67
2014 CS-01 60 27 13 0 0 0 0 87 0 15
2014 CS-02 46 42 8 0 0 4 0 91 0 24
2014 CS-03 40 45 15 0 0 0 0 85 0 20
2011 CS 35 39 16 3 6 1 0 75 9 88
2011 CS-01 47 40 7 0 7 0 0 87 7 15
2011 CS-02 21 39 25 0 11 4 0 63 11 28
2011 CS-03 39 32 18 7 4 0 0 71 11 28
2011 CS-04 33 53 7 7 0 0 0 87 7 15

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 53 32 11 5 0 0 0 84 5 38
2018 CS-02 39 39 11 11 0 0 0 78 11 18
2018 CS-03 64 27 9 0 0 0 0 91 0 11
2017 CS 52 36 9 2 2 0 0 88 3 59
2017 CS-02 41 41 9 5 5 0 0 82 9 22
2017 CS-03 58 30 12 0 0 0 0 88 0 17
2014 CS 46 48 6 0 0 0 0 94 0 67
2014 CS-01 40 60 0 0 0 0 0 100 0 15
2014 CS-02 50 42 8 0 0 0 0 92 0 24
2014 CS-03 35 60 5 0 0 0 0 95 0 20
2011 CS 34 45 13 2 3 2 0 81 6 88
2011 CS-01 53 33 7 0 7 0 0 87 7 15
2011 CS-02 21 54 18 0 4 4 0 78 4 28
2011 CS-03 36 46 7 4 4 4 0 85 7 28
2011 CS-04 33 40 20 7 0 0 0 73 7 15
2008 CS 36 47 11 3 2 1 0 83 6 90
2008 CS-01 33 48 14 0 5 0 0 81 5 21
2008 CS-02 30 40 13 10 3 3 0 72 14 30
2008 CS-03 35 62 4 0 0 0 0 96 0 26

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 58 26 8 5 3 0 0 84 8 38
2018 CS-02 50 39 0 6 6 0 0 89 11 18
2018 CS-03 64 27 9 0 0 0 0 91 0 11
2017 CS 52 27 13 5 2 0 0 80 7 59
2017 CS-02 41 27 18 9 5 0 0 68 14 22
2017 CS-03 53 30 18 0 0 0 0 82 0 17
2014 CS 25 52 15 7 0 0 0 78 7 67
2014 CS-01 13 80 0 7 0 0 0 93 7 15
2014 CS-02 29 46 17 8 0 0 0 75 8 24
2014 CS-03 30 45 20 5 0 0 0 75 5 20
2011 CS 24 33 31 7 3 1 0 58 10 87
2011 CS-01 40 40 13 0 7 0 0 80 7 15
2011 CS-02 21 25 36 11 4 4 0 48 15 28
2011 CS-03 22 33 33 7 4 0 0 56 11 27
2011 CS-04 13 40 40 7 0 0 0 53 7 15

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 50 37 8 3 3 0 0 87 5 38
2018 CS-02 44 44 0 6 6 0 0 89 11 18
2018 CS-03 45 45 9 0 0 0 0 91 0 11
2017 CS 51 29 15 5 0 0 0 80 5 59
2017 CS-02 36 32 18 14 0 0 0 68 14 22
2017 CS-03 53 30 18 0 0 0 0 82 0 17
2014 CS 24 52 13 7 1 1 0 77 9 67
2014 CS-01 7 73 7 7 0 7 0 86 7 15
2014 CS-02 29 54 8 8 0 0 0 83 8 24
2014 CS-03 30 40 25 5 0 0 0 70 5 20
2011 CS 23 40 26 6 5 1 0 63 10 88
2011 CS-01 33 47 13 0 7 0 0 80 7 15
2011 CS-02 21 32 32 4 7 4 0 56 11 28
2011 CS-03 21 43 25 7 4 0 0 64 11 28
2011 CS-04 13 40 33 13 0 0 0 53 13 15
2008 CS 28 51 11 7 2 1 0 80 9 90
2008 CS-01 33 52 5 10 0 0 0 86 10 21
2008 CS-02 20 50 13 10 3 3 0 72 14 30
2008 CS-03 23 54 15 4 4 0 0 77 8 26

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 66 21 5 3 5 0 0 87 8 38
2018 CS-02 72 17 0 0 11 0 0 89 11 18
2018 CS-03 64 27 9 0 0 0 0 91 0 11
2017 CS 37 24 27 9 2 2 0 62 10 59
2017 CS-02 27 18 36 14 5 0 0 45 18 22
2017 CS-03 53 24 18 6 0 0 0 76 6 17
2014 CS 25 34 22 10 4 3 0 62 15 67
2014 CS-01 7 47 40 0 0 7 0 57 0 15
2014 CS-02 42 21 25 4 4 4 0 65 9 24
2014 CS-03 20 45 15 15 5 0 0 65 20 20
2011 CS 26 32 19 14 7 2 0 59 21 88
2011 CS-01 47 27 20 0 7 0 0 73 7 15
2011 CS-02 25 21 21 14 11 7 0 50 27 28
2011 CS-03 25 46 11 11 7 0 0 71 18 28
2011 CS-04 13 27 27 33 0 0 0 40 33 15
2008 CS 30 31 22 8 6 3 0 63 14 90
2008 CS-01 24 38 29 5 0 5 0 65 5 21
2008 CS-02 30 27 17 10 13 3 0 59 24 30
2008 CS-03 23 35 23 12 4 4 0 60 16 26
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CS 24 66 11 38
2018 CS-02 17 72 11 18
2018 CS-03 18 73 9 11
2017 CS 26 41 33 58
2017 CS-02 32 36 32 22
2017 CS-03 25 56 19 16
2014 CS 33 34 33 67
2014 CS-01 27 40 33 15
2014 CS-02 21 46 33 24
2014 CS-03 45 25 30 20
2011 CS 30 41 30 88
2011 CS-01 40 33 27 15
2011 CS-02 21 43 36 28
2011 CS-03 29 46 25 28
2011 CS-04 33 40 27 15
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 18 16 13 5 3 37 8 62 14 38
2018 CS-02 11 6 17 6 0 44 17 43 14 18
2018 CS-03 9 27 18 0 9 36 0 57 14 11
2017 CS 21 23 17 3 3 26 7 64 10 58
2017 CS-02 14 19 24 0 5 29 10 54 8 21
2017 CS-03 18 18 12 12 6 29 6 55 27 17
2014 CS 15 15 16 4 4 39 6 54 16 67
2014 CS-01 13 27 20 0 0 33 7 67 0 15
2014 CS-02 17 4 17 4 4 50 4 45 18 24
2014 CS-03 15 20 20 5 5 25 10 54 15 20

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 42 39 8 3 0 5 3 89 3 38
2018 CS-02 50 28 11 0 0 6 6 88 0 18
2018 CS-03 9 82 9 0 0 0 0 91 0 11
2017 CS 31 41 16 3 2 7 0 78 6 58
2017 CS-02 19 43 14 5 5 14 0 72 11 21
2017 CS-03 30 47 12 6 0 6 0 81 6 17
2014 CS 24 33 21 1 3 16 1 69 5 67
2014 CS-01 27 47 13 0 0 13 0 85 0 15
2014 CS-02 17 33 17 0 4 29 0 71 6 24
2014 CS-03 25 20 35 5 0 10 5 53 6 20
2011 CS 28 30 18 3 3 16 1 70 8 88
2011 CS-01 40 47 0 0 7 7 0 93 7 15
2011 CS-02 29 29 21 4 7 11 0 64 12 28
2011 CS-03 29 32 14 0 0 21 4 81 0 28
2011 CS-04 20 13 40 7 0 20 0 42 8 15
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CS 0 100 38
2018 CS-02 0 100 18
2018 CS-03 0 100 11

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 16 18 11 5 3 37 11 65 15 38
2018 CS-02 6 11 11 11 0 44 17 43 29 18
2018 CS-03 9 36 9 0 9 36 0 71 14 11
2017 CS 22 19 23 2 0 27 7 63 3 58
2017 CS-02 14 14 24 5 0 33 10 50 8 21
2017 CS-03 18 18 18 0 0 35 12 67 0 17
2014 CS 13 21 16 1 0 40 7 66 3 67
2014 CS-01 13 33 20 0 0 20 13 70 0 15
2014 CS-02 8 13 13 4 0 58 4 56 11 24
2014 CS-03 20 25 15 0 0 30 10 75 0 20

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 39 32 16 3 0 5 5 79 3 38
2018 CS-02 39 22 22 6 0 6 6 69 6 18
2018 CS-03 18 64 18 0 0 0 0 82 0 11
2017 CS 34 38 12 2 2 12 0 82 4 58
2017 CS-02 19 38 10 5 5 24 0 75 13 21
2017 CS-03 35 47 12 0 0 6 0 87 0 17
2014 CS 22 40 13 0 0 22 1 82 0 67
2014 CS-01 27 40 20 0 0 13 0 77 0 15
2014 CS-02 13 33 17 0 0 38 0 73 0 24
2014 CS-03 25 55 0 0 0 15 5 100 0 20
2011 CS 28 35 19 0 2 14 1 75 3 88
2011 CS-01 40 40 7 0 7 7 0 86 7 15
2011 CS-02 25 39 21 0 4 11 0 72 4 28
2011 CS-03 32 29 21 0 0 14 4 74 0 28
2011 CS-04 20 33 27 0 0 20 0 67 0 15
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 14 30 14 16 0 3 39 31 37
2018 CS-02 17 6 28 17 28 0 6 24 47 18
2018 CS-03 27 18 45 0 9 0 0 45 9 11
2017 CS 27 17 20 19 14 3 0 46 33 59
2017 CS-02 27 23 18 9 14 9 0 55 25 22
2017 CS-03 42 23 24 6 6 0 0 64 12 17

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 16 24 39 16 5 0 0 39 21 38
2018 CS-02 22 22 44 0 11 0 0 44 11 18
2018 CS-03 0 36 36 27 0 0 0 36 27 11
2017 CS 10 36 24 24 7 0 0 46 31 59
2017 CS-02 14 23 32 18 14 0 0 36 32 22
2017 CS-03 6 47 17 30 0 0 0 53 30 17

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 13 37 26 13 11 0 0 50 24 38
2018 CS-02 17 39 33 0 11 0 0 56 11 18
2018 CS-03 0 55 27 9 9 0 0 55 18 11
2017 CS 15 39 17 20 5 3 0 56 26 59
2017 CS-02 18 27 23 18 9 5 0 48 29 22
2017 CS-03 6 64 6 24 0 0 0 70 24 17

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 11 29 24 21 13 0 3 41 35 38
2018 CS-02 17 33 28 6 17 0 0 50 22 18
2018 CS-03 0 45 18 18 9 0 9 50 30 11
2017 CS 12 25 29 25 5 0 3 38 32 59
2017 CS-02 14 23 18 32 9 0 5 38 43 22
2017 CS-03 18 35 30 18 0 0 0 53 18 17

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 41 35 11 0 3 0 11 85 3 37
2018 CS-02 44 28 11 0 6 0 11 81 6 18
2018 CS-03 36 27 18 0 0 0 18 78 0 11
2017 CS 47 24 15 7 0 2 5 76 7 59
2017 CS-02 45 18 18 5 0 5 9 74 5 22
2017 CS-03 53 35 6 0 0 0 6 94 0 17

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 22 38 32 0 8 0 0 59 8 37
2018 CS-02 11 33 39 0 17 0 0 44 17 18
2018 CS-03 30 30 40 0 0 0 0 60 0 10
2017 CS 37 31 20 10 2 0 0 68 12 59
2017 CS-02 27 23 27 18 5 0 0 50 23 22
2017 CS-03 41 47 12 0 0 0 0 88 0 17

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 22 24 35 14 5 0 0 46 19 37
2018 CS-02 24 18 35 12 12 0 0 41 24 17
2018 CS-03 36 27 18 18 0 0 0 64 18 11
2017 CS 24 41 22 10 2 1 0 65 12 59
2017 CS-02 18 41 23 18 0 0 0 59 18 22
2017 CS-03 24 47 18 6 6 0 0 70 12 17

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 18 26 37 11 8 0 0 45 18 38
2018 CS-02 11 28 39 11 11 0 0 39 22 18
2018 CS-03 27 45 18 9 0 0 0 73 9 11
2017 CS 14 31 39 9 5 3 0 46 14 59
2017 CS-02 14 27 41 9 9 0 0 41 18 22
2017 CS-03 12 47 29 6 6 0 0 59 12 17

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 16 26 39 8 8 0 3 43 16 38
2018 CS-02 6 33 33 6 17 0 6 41 24 18
2018 CS-03 27 27 45 0 0 0 0 55 0 11
2017 CS 19 36 29 7 7 1 2 56 14 59
2017 CS-02 18 23 32 9 18 0 0 41 27 22
2017 CS-03 30 36 35 0 0 0 0 65 0 17

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 29 42 16 8 5 0 0 71 13 38
2018 CS-02 22 44 28 6 0 0 0 67 6 18
2018 CS-03 27 45 0 9 18 0 0 73 27 11
2017 CS 29 46 14 9 3 0 0 74 12 59
2017 CS-02 18 32 23 18 9 0 0 50 27 22
2017 CS-03 30 58 6 6 0 0 0 88 6 17

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 55 32 8 0 3 0 3 89 3 38
2018 CS-02 50 28 17 0 0 0 6 82 0 18
2018 CS-03 64 27 0 0 9 0 0 91 9 11
2017 CS 60 25 7 2 3 1 2 88 5 59
2017 CS-02 64 23 9 0 5 0 0 86 5 22
2017 CS-03 65 23 6 0 6 0 0 88 6 17

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 79 8 5 0 0 0 8 94 0 38
2018 CS-02 67 11 11 0 0 0 11 88 0 18
2018 CS-03 91 0 0 0 0 0 9 100 0 11

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 79 5 8 0 0 3 5 91 0 38
2018 CS-02 67 6 17 0 0 0 11 81 0 18
2018 CS-03 82 9 0 0 0 9 0 100 0 11
2017 CS 61 19 9 3 2 0 7 85 5 59
2017 CS-02 50 27 0 9 5 0 9 85 15 22
2017 CS-03 64 18 18 0 0 0 0 82 0 17

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 47 29 13 8 0 3 0 78 8 38
2018 CS-02 44 28 22 6 0 0 0 72 6 18
2018 CS-03 45 27 9 9 0 9 0 80 10 11
2017 CS 49 27 12 7 2 0 3 79 9 59
2017 CS-02 36 32 5 18 5 0 5 71 24 22
2017 CS-03 58 18 24 0 0 0 0 76 0 17

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 58 11 21 8 3 0 0 68 11 38
2018 CS-02 50 6 28 11 6 0 0 56 17 18
2018 CS-03 73 9 18 0 0 0 0 82 0 11
2017 CS 64 12 10 3 7 0 3 78 11 58
2017 CS-02 48 5 14 5 19 0 10 58 26 21
2017 CS-03 64 18 12 6 0 0 0 82 6 17

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 55 16 3 5 0 0 21 90 7 38
2018 CS-02 61 6 6 6 0 0 22 86 7 18
2018 CS-03 36 18 0 9 0 0 36 86 14 11
2017 CS 56 15 5 3 3 0 17 86 8 59
2017 CS-02 45 14 0 5 9 0 27 81 19 22
2017 CS-03 65 24 0 0 0 0 11 100 0 17

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 63 11 8 5 3 0 11 82 9 38
2018 CS-02 56 17 6 11 0 0 11 81 13 18
2018 CS-03 55 9 9 0 9 0 18 78 11 11
2017 CS 66 17 10 0 2 0 5 88 2 59
2017 CS-02 55 14 14 0 5 0 14 79 5 22
2017 CS-03 88 12 0 0 0 0 0 100 0 17

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 53 18 13 3 5 0 8 77 9 38
2018 CS-02 39 22 17 6 11 0 6 65 18 18
2018 CS-03 64 18 0 0 0 0 18 100 0 11
2017 CS 66 14 7 5 3 0 5 84 9 59
2017 CS-02 45 23 9 5 9 0 9 75 15 22
2017 CS-03 88 12 0 0 0 0 0 100 0 17

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 32 32 21 8 3 0 5 67 11 38
2018 CS-02 22 33 28 11 6 0 0 56 17 18
2018 CS-03 27 27 27 0 0 0 18 67 0 11
2017 CS 58 25 10 3 3 0 0 83 7 59
2017 CS-02 45 32 9 5 9 0 0 77 14 22
2017 CS-03 65 35 0 0 0 0 0 100 0 17

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 11 47 21 18 3 0 0 58 21 38
2018 CS-02 6 56 22 11 6 0 0 61 17 18
2018 CS-03 18 55 9 18 0 0 0 73 18 11
2017 CS 9 37 37 8 7 2 0 47 15 59
2017 CS-02 14 32 32 9 9 5 0 48 19 22
2017 CS-03 12 53 24 6 6 0 0 64 12 17

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 5 13 32 32 18 0 0 50 18 38
2018 CS-02 6 6 44 33 11 0 0 44 11 18
2018 CS-03 0 18 18 45 18 0 0 64 18 11
2017 CS 8 19 39 17 17 0 0 34 27 59
2017 CS-02 9 18 32 18 23 0 0 41 27 22
2017 CS-03 0 12 30 29 30 0 0 58 12 17

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 50 37 11 3 0 0 0 87 3 38
2018 CS-02 33 56 11 0 0 0 0 89 0 18
2018 CS-03 64 27 9 0 0 0 0 91 0 11
2017 CS 34 41 15 3 3 2 2 77 7 59
2017 CS-02 32 45 5 9 5 5 0 81 14 22
2017 CS-03 29 53 12 0 0 0 6 87 0 17

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 37 42 8 13 0 0 0 79 13 38
2018 CS-02 28 50 0 22 0 0 0 78 22 18
2018 CS-03 55 27 9 9 0 0 0 82 9 11
2017 CS 17 43 25 9 2 5 0 62 11 59
2017 CS-02 18 27 32 9 5 9 0 50 15 22
2017 CS-03 17 53 18 12 0 0 0 70 12 17
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 37 32 16 8 8 0 0 37 63 38
2018 CS-02 33 28 11 11 17 0 0 33 67 18
2018 CS-03 27 45 27 0 0 0 0 27 73 11
2017 CS 36 24 20 9 10 2 0 36 64 59
2017 CS-02 45 32 9 9 0 5 0 48 52 22
2017 CS-03 47 23 18 12 0 0 0 47 53 17

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CS 4 24
2018 CS-02 8 12
2017 CS 17 36
2017 CS-02 0 11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CS 21 24
2018 CS-02 8 12
2017 CS 36 36
2017 CS-02 9 11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CS 17 24
2018 CS-02 17 12
2017 CS 25 36
2017 CS-02 9 11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CS 38 24
2018 CS-02 25 12
2017 CS 47 36
2017 CS-02 36 11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CS 4 24
2018 CS-02 8 12
2017 CS 11 36
2017 CS-02 18 11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CS 21 24
2018 CS-02 25 12

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CS 38 24
2018 CS-02 42 12
2017 CS 33 36
2017 CS-02 45 11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CS 9 39 30 9 4 9 23
2018 CS-02 9 45 27 18 0 0 11
2017 CS 8 45 22 11 8 6 36
2017 CS-02 0 80 10 10 0 0 10

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CS 39 61 23
2018 CS-02 27 73 11

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 33 4 29 0 8 0 25 50 11 24
2018 CS-02 25 0 25 0 17 0 33 38 25 12
2017 CS 5 14 27 33 3 3 16 23 43 37
2017 CS-02 9 18 18 18 9 0 27 38 38 11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 4 8 25 13 42 0 8 14 59 24
2018 CS-02 0 0 25 17 42 0 17 0 70 12
2017 CS 3 13 16 8 46 3 11 18 63 37
2017 CS-02 9 18 9 9 27 0 27 38 50 11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 37 21 18 11 8 0 5 61 19 38
2018 CS-02 28 22 17 22 0 0 11 56 25 18
2018 CS-03 27 27 27 0 18 0 0 55 18 11
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