2018 Public Service Employee Survey Results for Heritage

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Canadian Heritage 32 46 11 9 2 0 0 78 11 1221
2018 Citizenship, Heritage and Regions Sector 27 53 10 7 2 0 0 81 9 329
2018 Heritage 31 56 4 5 4 0 0 87 9 58

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Canadian Heritage 45 40 7 6 2 0 0 85 8 1218
2018 Citizenship, Heritage and Regions Sector 44 41 7 6 2 0 0 85 8 329
2018 Heritage 48 32 12 4 4 0 0 81 7 58

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Canadian Heritage 49 37 7 4 3 0 0 86 7 1210
2018 Citizenship, Heritage and Regions Sector 46 38 7 6 3 0 0 84 10 326
2018 Heritage 58 28 5 5 4 0 0 86 9 58

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Canadian Heritage 50 33 7 6 3 0 0 84 9 1221
2018 Citizenship, Heritage and Regions Sector 52 36 5 4 3 0 1 88 7 329
2018 Heritage 57 29 8 2 3 0 0 87 5 58

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Canadian Heritage 39 43 9 7 3 0 0 81 10 1210
2018 Citizenship, Heritage and Regions Sector 43 39 11 6 2 0 0 81 7 325
2018 Heritage 49 34 9 5 4 0 0 83 8 58

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Canadian Heritage 36 38 13 9 4 0 0 74 13 1218
2018 Citizenship, Heritage and Regions Sector 35 37 14 10 4 0 0 72 14 330
2018 Heritage 39 31 16 9 5 0 0 70 14 58

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Canadian Heritage 33 42 12 9 4 0 0 75 13 1220
2018 Citizenship, Heritage and Regions Sector 36 43 12 8 2 0 0 78 10 329
2018 Heritage 47 35 7 8 4 0 0 81 12 58

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Canadian Heritage 46 41 8 3 1 0 0 88 4 1225
2018 Citizenship, Heritage and Regions Sector 48 40 7 2 2 0 0 89 3 329
2018 Heritage 48 39 5 5 4 0 0 87 8 58

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Canadian Heritage 38 39 11 7 4 0 0 78 12 1223
2018 Citizenship, Heritage and Regions Sector 38 39 12 8 3 0 0 77 11 329
2018 Heritage 37 43 8 7 5 0 0 80 12 58

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Canadian Heritage 49 37 9 3 2 0 0 86 5 1211
2018 Citizenship, Heritage and Regions Sector 51 34 9 4 2 0 0 85 6 320
2018 Heritage 52 32 9 3 4 0 0 84 7 57

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Canadian Heritage 35 41 11 8 5 0 0 76 13 1218
2018 Citizenship, Heritage and Regions Sector 36 38 14 9 4 0 0 73 13 326
2018 Heritage 41 38 5 7 9 0 0 79 15 58

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Canadian Heritage 41 35 12 8 4 0 0 76 12 1218
2018 Citizenship, Heritage and Regions Sector 44 32 12 9 3 0 0 76 12 326
2018 Heritage 46 31 6 8 9 0 0 77 16 57

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Canadian Heritage 36 39 14 7 4 0 0 76 10 1221
2018 Citizenship, Heritage and Regions Sector 37 39 12 8 3 0 1 77 11 327
2018 Heritage 38 39 9 8 5 0 0 77 13 58

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Canadian Heritage 44 40 9 4 2 0 0 85 7 1223
2018 Citizenship, Heritage and Regions Sector 47 40 8 4 2 0 0 87 6 328
2018 Heritage 53 31 10 2 4 0 0 84 5 58

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Canadian Heritage 42 30 16 8 4 0 0 71 12 1228
2018 Citizenship, Heritage and Regions Sector 40 32 18 6 4 0 0 72 10 332
2018 Heritage 41 33 13 7 5 0 0 75 12 58

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Canadian Heritage 8 26 39 20 6 1 1 26 34 1221
2018 Citizenship, Heritage and Regions Sector 6 23 39 24 6 0 1 31 29 326
2018 Heritage 5 18 35 26 16 0 0 42 23 58

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Canadian Heritage 5 15 33 29 14 3 2 46 20 1216
2018 Citizenship, Heritage and Regions Sector 4 14 33 34 11 2 3 48 18 323
2018 Heritage 4 9 31 27 25 2 2 54 14 57

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Canadian Heritage 16 28 32 15 6 2 2 22 45 1216
2018 Citizenship, Heritage and Regions Sector 17 25 40 12 5 1 1 17 42 325
2018 Heritage 19 22 35 19 5 0 0 24 41 58

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Canadian Heritage 8 22 36 23 9 1 1 33 31 1214
2018 Citizenship, Heritage and Regions Sector 8 16 43 24 7 1 1 32 24 324
2018 Heritage 3 18 43 19 14 0 2 34 21 57

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Canadian Heritage 15 25 28 18 10 2 2 29 41 1215
2018 Citizenship, Heritage and Regions Sector 15 25 34 16 6 2 1 23 42 325
2018 Heritage 20 21 37 9 12 0 0 21 42 57

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Canadian Heritage 8 22 28 25 12 3 2 39 31 1217
2018 Citizenship, Heritage and Regions Sector 6 25 28 27 9 3 2 38 33 325
2018 Heritage 5 21 24 33 13 4 0 48 27 58

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Canadian Heritage 13 24 36 15 8 3 1 24 38 1222
2018 Citizenship, Heritage and Regions Sector 15 26 41 11 4 2 1 16 42 325
2018 Heritage 21 17 43 12 5 0 2 18 38 58
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Canadian Heritage 27 36 13 8 5 6 4 71 15 1224
2018 Citizenship, Heritage and Regions Sector 29 36 13 6 4 8 3 74 11 329
2018 Heritage 31 35 13 5 5 11 0 74 11 58

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Canadian Heritage 51 33 5 6 4 0 0 84 10 1225
2018 Citizenship, Heritage and Regions Sector 52 34 5 5 3 0 0 87 8 330
2018 Heritage 50 38 3 3 5 0 0 88 9 58

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Canadian Heritage 16 26 18 12 6 17 4 54 23 1223
2018 Citizenship, Heritage and Regions Sector 16 26 19 12 5 17 5 54 22 329
2018 Heritage 14 26 15 16 8 20 1 51 30 58

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Canadian Heritage 57 33 6 4 1 0 0 89 5 1221
2018 Citizenship, Heritage and Regions Sector 60 32 4 3 1 0 0 92 3 330
2018 Heritage 59 31 5 3 2 0 0 90 5 58

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Canadian Heritage 48 40 7 4 1 1 0 88 5 1222
2018 Citizenship, Heritage and Regions Sector 48 39 9 2 2 1 0 88 4 330
2018 Heritage 52 34 7 3 4 0 0 86 7 58
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Canadian Heritage 44 34 11 7 4 0 1 78 11 1222
2018 Citizenship, Heritage and Regions Sector 47 33 10 7 2 0 1 81 9 329
2018 Heritage 53 32 8 5 2 0 0 84 7 58

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Canadian Heritage 52 30 8 4 3 2 1 85 7 1220
2018 Citizenship, Heritage and Regions Sector 54 31 9 3 2 1 1 87 5 328
2018 Heritage 57 33 8 0 2 0 0 90 2 58

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Canadian Heritage 48 34 8 5 4 1 1 83 9 1216
2018 Citizenship, Heritage and Regions Sector 48 37 7 5 2 0 0 86 8 326
2018 Heritage 46 47 3 2 2 0 0 93 4 56

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Canadian Heritage 62 25 6 3 3 1 0 88 6 1221
2018 Citizenship, Heritage and Regions Sector 62 25 7 3 2 0 0 88 5 329
2018 Heritage 61 26 8 4 2 0 0 86 5 58

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Canadian Heritage 53 28 9 6 4 0 0 81 10 1223
2018 Citizenship, Heritage and Regions Sector 56 28 9 4 3 0 0 84 7 329
2018 Heritage 54 31 12 0 4 0 0 85 4 58
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Canadian Heritage 29 35 15 6 2 5 9 74 8 368
2018 Citizenship, Heritage and Regions Sector 34 26 18 6 2 5 9 71 9 104
2018 Heritage 24 32 26 6 0 7 6 64 7 16

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Canadian Heritage 35 38 13 5 2 7 0 78 8 1223
2018 Citizenship, Heritage and Regions Sector 41 36 10 6 1 5 0 82 7 329
2018 Heritage 46 37 7 3 1 5 0 88 5 58

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Canadian Heritage 31 41 16 7 3 2 0 73 10 1223
2018 Citizenship, Heritage and Regions Sector 36 38 15 8 3 1 0 74 11 328
2018 Heritage 34 42 13 5 6 0 0 77 11 58

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Canadian Heritage 21 40 20 9 3 6 0 66 13 1220
2018 Citizenship, Heritage and Regions Sector 27 36 19 9 2 6 0 67 13 327
2018 Heritage 24 43 13 3 4 12 0 76 9 58

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Canadian Heritage 20 42 16 14 5 3 0 65 19 1224
2018 Citizenship, Heritage and Regions Sector 25 42 13 14 4 2 0 69 18 329
2018 Heritage 27 36 17 15 1 4 0 65 17 58
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Canadian Heritage 30 49 12 6 1 1 0 80 7 1225
2018 Citizenship, Heritage and Regions Sector 32 50 10 6 1 0 0 83 6 329
2018 Heritage 36 48 11 3 1 0 0 84 5 58

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Canadian Heritage 46 37 7 5 3 2 1 85 8 1224
2018 Citizenship, Heritage and Regions Sector 45 38 6 6 2 2 1 86 8 329
2018 Heritage 41 42 10 1 2 4 0 87 3 58

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Canadian Heritage 44 40 11 3 1 1 0 85 4 1214
2018 Citizenship, Heritage and Regions Sector 45 37 14 3 0 1 0 83 3 323
2018 Heritage 46 43 8 2 0 2 0 90 2 55

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Canadian Heritage 20 25 20 12 9 12 2 53 24 1223
2018 Citizenship, Heritage and Regions Sector 20 24 22 13 7 13 1 51 23 330
2018 Heritage 19 22 17 15 8 15 3 50 28 58

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Canadian Heritage 24 40 18 11 5 2 0 65 17 1224
2018 Citizenship, Heritage and Regions Sector 25 40 17 13 4 2 0 65 17 329
2018 Heritage 27 39 15 11 5 4 0 68 17 58

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Canadian Heritage 23 30 17 16 10 2 2 55 27 1225
2018 Citizenship, Heritage and Regions Sector 22 26 20 19 10 1 1 50 30 330
2018 Heritage 10 29 18 22 14 2 5 42 39 58

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Canadian Heritage 27 42 18 6 3 3 0 71 10 1224
2018 Citizenship, Heritage and Regions Sector 25 45 17 6 3 3 0 73 10 330
2018 Heritage 29 38 15 6 6 5 0 71 13 58

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Canadian Heritage 46 38 8 4 1 3 0 86 5 1217
2018 Citizenship, Heritage and Regions Sector 48 37 7 5 0 3 0 87 5 325
2018 Heritage 44 31 14 6 0 5 0 79 7 58

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Canadian Heritage 46 39 7 4 1 2 0 87 6 1219
2018 Citizenship, Heritage and Regions Sector 47 40 9 3 0 2 0 88 3 325
2018 Heritage 44 37 13 2 0 5 0 85 2 58

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Canadian Heritage 56 34 6 2 1 0 0 90 3 1219
2018 Citizenship, Heritage and Regions Sector 60 31 6 2 1 0 0 92 2 325
2018 Heritage 62 31 5 2 0 0 0 93 2 57

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Canadian Heritage 56 31 9 3 2 0 0 86 5 1217
2018 Citizenship, Heritage and Regions Sector 58 29 8 3 1 0 0 88 4 324
2018 Heritage 55 35 6 3 0 0 0 90 3 57

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Canadian Heritage 50 35 9 4 2 0 0 86 5 1219
2018 Citizenship, Heritage and Regions Sector 54 34 8 4 1 0 0 88 5 326
2018 Heritage 53 36 6 5 0 0 0 89 5 58

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Canadian Heritage 50 25 13 6 3 2 0 77 10 1221
2018 Citizenship, Heritage and Regions Sector 52 25 13 6 2 1 1 79 8 327
2018 Heritage 54 28 11 3 3 0 0 82 7 58
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Canadian Heritage 34 37 29 1226
2018 Citizenship, Heritage and Regions Sector 32 36 32 328
2018 Heritage 37 41 22 57

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Canadian Heritage 14 36 28 4 10 8 407
2018 Citizenship, Heritage and Regions Sector 23 36 23 4 9 5 101
2018 Heritage 63 9 14 0 10 4 22
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Canadian Heritage 10 90 1226
2018 Citizenship, Heritage and Regions Sector 7 93 329

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Canadian Heritage 47 122
2018 Citizenship, Heritage and Regions Sector 40 23

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Canadian Heritage 68 122
2018 Citizenship, Heritage and Regions Sector 66 23

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Canadian Heritage 4 122

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Canadian Heritage 0 122
2018 Citizenship, Heritage and Regions Sector 0 23

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Citizenship, Heritage and Regions Sector 0 23

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Citizenship, Heritage and Regions Sector 0 23

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Canadian Heritage 33 122
2018 Citizenship, Heritage and Regions Sector 28 23

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Canadian Heritage 40 122
2018 Citizenship, Heritage and Regions Sector 42 23

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Canadian Heritage 45 122
2018 Citizenship, Heritage and Regions Sector 49 23

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Canadian Heritage 37 122
2018 Citizenship, Heritage and Regions Sector 36 23

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Canadian Heritage 25 122
2018 Citizenship, Heritage and Regions Sector 30 23

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Canadian Heritage 64 122
2018 Citizenship, Heritage and Regions Sector 71 23

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Canadian Heritage 28 122
2018 Citizenship, Heritage and Regions Sector 26 23

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Canadian Heritage 6 122

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Canadian Heritage 4 122
2018 Citizenship, Heritage and Regions Sector 0 23

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Canadian Heritage 39 122
2018 Citizenship, Heritage and Regions Sector 48 23

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Canadian Heritage 17 122

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Canadian Heritage 17 122

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Canadian Heritage 53 122
2018 Citizenship, Heritage and Regions Sector 38 23

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Canadian Heritage 32 122
2018 Citizenship, Heritage and Regions Sector 31 23

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Canadian Heritage 10 122

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Canadian Heritage 12 122

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Canadian Heritage 9 122
2018 Citizenship, Heritage and Regions Sector 0 23

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Citizenship, Heritage and Regions Sector 0 23

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Canadian Heritage 16 122

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Canadian Heritage 16 122

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Canadian Heritage 24 122
2018 Citizenship, Heritage and Regions Sector 36 23

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Canadian Heritage 10 120

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Canadian Heritage 16 120

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Canadian Heritage 11 120

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Canadian Heritage 4 120
2018 Citizenship, Heritage and Regions Sector 0 23

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Canadian Heritage 7 120

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Canadian Heritage 9 120

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Canadian Heritage 15 120

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Canadian Heritage 8 120

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Canadian Heritage 11 120

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Canadian Heritage 26 120
2018 Citizenship, Heritage and Regions Sector 29 23

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Canadian Heritage 11 120
2018 Citizenship, Heritage and Regions Sector 22 23

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Canadian Heritage 44 120
2018 Citizenship, Heritage and Regions Sector 48 23

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Canadian Heritage 3 120

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Canadian Heritage 45 120
2018 Citizenship, Heritage and Regions Sector 44 23

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Canadian Heritage 6 120

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Canadian Heritage 13 120

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Canadian Heritage 16 15 18 6 3 35 7 54 15 1220
2018 Citizenship, Heritage and Regions Sector 17 13 18 5 2 37 7 54 14 327
2018 Heritage 14 8 24 3 0 49 2 45 7 58

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Canadian Heritage 33 35 14 4 1 10 1 77 6 1222
2018 Citizenship, Heritage and Regions Sector 35 33 16 3 1 10 2 77 5 328
2018 Heritage 40 27 17 5 0 11 0 76 5 58
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Canadian Heritage 5 95 1219
2018 Citizenship, Heritage and Regions Sector 3 97 329

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Canadian Heritage 33 67

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Canadian Heritage 86 67
2018 Citizenship, Heritage and Regions Sector 100 12

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Canadian Heritage 0 67
2018 Citizenship, Heritage and Regions Sector 0 12

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Citizenship, Heritage and Regions Sector 0 12

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Citizenship, Heritage and Regions Sector 0 12

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Canadian Heritage 9 67
2018 Citizenship, Heritage and Regions Sector 0 12

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Canadian Heritage 22 66

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Canadian Heritage 17 66

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Canadian Heritage 17 66

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Citizenship, Heritage and Regions Sector 0 12

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Canadian Heritage 36 66
2018 Citizenship, Heritage and Regions Sector 40 12

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Canadian Heritage 19 66

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Canadian Heritage 0 66
2018 Citizenship, Heritage and Regions Sector 0 12

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Canadian Heritage 0 66
2018 Citizenship, Heritage and Regions Sector 0 12

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Citizenship, Heritage and Regions Sector 0 12

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Canadian Heritage 9 66

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782
2018 Citizenship, Heritage and Regions Sector 0 12

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Canadian Heritage 17 66

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Canadian Heritage 0 66
2018 Citizenship, Heritage and Regions Sector 0 12

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Canadian Heritage 17 66
2018 Citizenship, Heritage and Regions Sector 0 12

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Canadian Heritage 35 67

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Canadian Heritage 21 67

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Citizenship, Heritage and Regions Sector 0 12

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Canadian Heritage 11 67

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Citizenship, Heritage and Regions Sector 0 12

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Citizenship, Heritage and Regions Sector 0 12

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Canadian Heritage 13 67
2018 Citizenship, Heritage and Regions Sector 0 12

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Canadian Heritage 12 67
2018 Citizenship, Heritage and Regions Sector 0 12

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Canadian Heritage 42 67
2018 Citizenship, Heritage and Regions Sector 52 12

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Citizenship, Heritage and Regions Sector 0 12

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Canadian Heritage 11 65

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Citizenship, Heritage and Regions Sector 0 12

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Canadian Heritage 0 65
2018 Citizenship, Heritage and Regions Sector 0 12

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Canadian Heritage 19 65

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Canadian Heritage 9 65
2018 Citizenship, Heritage and Regions Sector 0 12

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Canadian Heritage 15 65

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Canadian Heritage 33 65

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Canadian Heritage 14 65

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Canadian Heritage 57 65
2018 Citizenship, Heritage and Regions Sector 50 12

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Citizenship, Heritage and Regions Sector 0 12

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Canadian Heritage 69 65
2018 Citizenship, Heritage and Regions Sector 50 12

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Citizenship, Heritage and Regions Sector 0 12

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Citizenship, Heritage and Regions Sector 0 12

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Canadian Heritage 17 16 16 3 2 39 7 60 9 1216
2018 Citizenship, Heritage and Regions Sector 17 13 18 4 1 41 7 56 10 327
2018 Heritage 18 7 20 0 0 54 2 54 0 58

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Canadian Heritage 34 33 15 3 1 12 2 78 4 1219
2018 Citizenship, Heritage and Regions Sector 36 30 15 3 1 13 2 78 5 329
2018 Heritage 40 29 17 3 0 11 0 78 4 58
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Canadian Heritage 20 25 24 15 14 0 2 46 29 1225
2018 Citizenship, Heritage and Regions Sector 14 27 25 14 18 0 1 42 33 330
2018 Heritage 17 27 20 17 19 0 0 44 36 58

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Canadian Heritage 16 26 31 17 10 0 0 41 27 1222
2018 Citizenship, Heritage and Regions Sector 15 24 34 17 10 0 0 39 27 328
2018 Heritage 17 24 32 15 12 0 0 40 27 58

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Canadian Heritage 18 31 26 16 8 0 1 50 24 1223
2018 Citizenship, Heritage and Regions Sector 19 33 27 14 5 0 1 53 20 329
2018 Heritage 23 36 24 16 0 0 2 60 16 58

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Canadian Heritage 19 27 24 17 11 1 1 47 29 1222
2018 Citizenship, Heritage and Regions Sector 18 28 26 17 9 1 1 48 26 329
2018 Heritage 16 20 30 22 11 0 2 37 33 58

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Canadian Heritage 42 26 14 7 5 0 4 72 13 1216
2018 Citizenship, Heritage and Regions Sector 44 29 13 8 3 0 3 75 11 330
2018 Heritage 46 24 13 12 2 0 3 72 14 58

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Canadian Heritage 30 28 22 10 9 0 1 58 20 1220
2018 Citizenship, Heritage and Regions Sector 28 27 25 10 9 0 1 56 20 329
2018 Heritage 25 38 17 8 12 0 0 63 20 58

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Canadian Heritage 27 35 23 10 4 1 1 62 15 1222
2018 Citizenship, Heritage and Regions Sector 22 40 24 10 2 0 2 63 13 330
2018 Heritage 26 43 16 10 4 1 0 70 14 58

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Canadian Heritage 21 35 27 11 4 1 1 57 15 1222
2018 Citizenship, Heritage and Regions Sector 19 36 30 10 3 0 1 56 14 329
2018 Heritage 29 38 23 8 2 0 0 67 10 58

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Canadian Heritage 26 33 23 12 5 1 1 59 18 1220
2018 Citizenship, Heritage and Regions Sector 25 36 20 12 4 0 1 63 17 328
2018 Heritage 33 32 16 11 5 0 3 67 16 57

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Canadian Heritage 30 32 22 10 4 0 1 63 15 1213
2018 Citizenship, Heritage and Regions Sector 25 33 23 13 4 0 2 59 18 328
2018 Heritage 27 30 17 17 5 1 3 59 24 58

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Canadian Heritage 53 27 12 4 2 0 2 81 6 1219
2018 Citizenship, Heritage and Regions Sector 53 25 13 4 3 0 3 80 7 329
2018 Heritage 55 17 15 3 4 0 7 77 7 57

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Canadian Heritage 73 13 5 1 1 0 6 92 2 1220
2018 Citizenship, Heritage and Regions Sector 70 17 4 1 1 0 6 93 2 328
2018 Heritage 72 12 5 0 0 1 9 94 0 58

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Canadian Heritage 74 10 5 3 3 1 4 89 6 1218
2018 Citizenship, Heritage and Regions Sector 74 12 4 2 1 1 5 92 4 328
2018 Heritage 72 12 7 0 0 3 7 92 0 57

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Canadian Heritage 60 25 9 3 1 0 1 86 5 1220
2018 Citizenship, Heritage and Regions Sector 62 23 7 4 1 0 2 88 5 328
2018 Heritage 63 18 10 8 0 0 0 82 8 58

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Canadian Heritage 60 18 10 7 4 0 2 79 11 1219
2018 Citizenship, Heritage and Regions Sector 56 23 10 6 3 0 2 80 9 327
2018 Heritage 54 26 11 5 4 0 0 80 9 58

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Canadian Heritage 54 13 6 2 1 0 25 89 3 1215
2018 Citizenship, Heritage and Regions Sector 56 12 5 2 1 0 25 91 3 326
2018 Heritage 56 10 6 2 0 0 25 89 2 57

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Canadian Heritage 71 16 5 1 1 0 5 92 2 1217
2018 Citizenship, Heritage and Regions Sector 67 18 6 1 1 0 7 92 2 327
2018 Heritage 68 18 7 0 0 0 8 93 0 58

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Canadian Heritage 71 13 5 3 4 0 4 87 7 1223
2018 Citizenship, Heritage and Regions Sector 66 16 4 3 7 0 5 86 10 327
2018 Heritage 69 15 0 2 9 0 6 89 11 58

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Canadian Heritage 44 27 17 6 3 0 2 74 9 1217
2018 Citizenship, Heritage and Regions Sector 38 29 19 7 4 0 3 69 11 327
2018 Heritage 45 28 19 2 5 0 1 74 7 58

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Canadian Heritage 13 34 36 13 4 0 0 47 17 1227
2018 Citizenship, Heritage and Regions Sector 14 33 38 12 2 0 0 47 14 330
2018 Heritage 14 34 36 17 0 0 0 47 17 58

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Canadian Heritage 7 18 39 24 11 0 0 35 26 1213
2018 Citizenship, Heritage and Regions Sector 5 18 39 27 11 0 0 38 23 325
2018 Heritage 6 16 37 32 9 0 0 42 21 56

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Canadian Heritage 47 41 7 3 1 1 0 89 4 1218
2018 Citizenship, Heritage and Regions Sector 45 42 8 3 1 1 0 88 4 330
2018 Heritage 45 43 8 2 2 0 0 88 4 58

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Canadian Heritage 35 40 13 8 3 1 0 76 11 1226
2018 Citizenship, Heritage and Regions Sector 40 38 12 7 1 1 0 79 8 331
2018 Heritage 39 42 9 8 0 2 0 83 8 58
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Canadian Heritage 28 27 21 12 9 2 0 29 71 1226
2018 Citizenship, Heritage and Regions Sector 23 27 23 15 11 1 1 23 77 330
2018 Heritage 40 18 11 17 14 0 0 40 60 58

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Canadian Heritage 20 855
2018 Citizenship, Heritage and Regions Sector 22 249
2018 Heritage 24 35

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Canadian Heritage 40 855
2018 Citizenship, Heritage and Regions Sector 42 249
2018 Heritage 39 35

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Canadian Heritage 25 856
2018 Citizenship, Heritage and Regions Sector 31 249
2018 Heritage 33 35

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Canadian Heritage 38 855
2018 Citizenship, Heritage and Regions Sector 40 249
2018 Heritage 32 35

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Canadian Heritage 8 855
2018 Citizenship, Heritage and Regions Sector 9 249
2018 Heritage 16 35

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Canadian Heritage 32 856
2018 Citizenship, Heritage and Regions Sector 36 249
2018 Heritage 46 35

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Canadian Heritage 36 855
2018 Citizenship, Heritage and Regions Sector 34 249
2018 Heritage 28 35

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Canadian Heritage 4 43 21 11 5 15 810
2018 Citizenship, Heritage and Regions Sector 3 37 19 14 6 21 234
2018 Heritage 2 34 13 16 5 29 35

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Canadian Heritage 32 68 850
2018 Citizenship, Heritage and Regions Sector 25 75 249
2018 Heritage 19 81 34

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Canadian Heritage 21 28 19 12 9 1 9 55 24 852
2018 Citizenship, Heritage and Regions Sector 17 33 18 15 10 0 7 54 27 247
2018 Heritage 11 36 14 20 16 0 2 48 37 35

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Canadian Heritage 5 11 14 25 37 1 6 17 67 853
2018 Citizenship, Heritage and Regions Sector 6 9 12 26 42 2 4 16 71 247
2018 Heritage 0 6 8 22 58 0 5 6 85 35

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Canadian Heritage 34 16 17 11 11 1 8 56 25 1221
2018 Citizenship, Heritage and Regions Sector 33 17 17 12 11 1 10 55 25 331
2018 Heritage 27 19 12 17 9 0 15 55 31 58
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