2018 Public Service Employee Survey Results for Veterans Affairs Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 17 46 9 18 8 0 0 64 27 1529
2017 Shift worker 34 40 8 12 5 0 0 74 18 61
2017 Non-shift worker 20 42 11 19 9 0 0 61 28 1899
2014 Shift worker 35 28 22 10 6 0 0 62 15 35
2014 Non-shift worker 18 37 11 20 13 0 0 56 33 1613
2011 Shift worker 42 37 11 6 2 0 1 80 9 523
2011 Non-shift worker 21 39 14 16 8 0 1 61 25 2501
2008 Shift worker 41 40 11 5 3 0 0 82 8 473
2008 Non-shift worker 23 44 11 15 6 0 1 67 21 2901

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 39 39 10 8 4 0 0 78 12 1520
2017 Shift worker 28 39 13 11 8 0 1 68 19 61
2017 Non-shift worker 40 40 9 8 4 0 0 80 11 1902
2014 Shift worker 47 27 24 1 0 0 0 75 1 35
2014 Non-shift worker 39 37 11 9 5 0 0 76 13 1613
2011 Shift worker 47 35 11 5 2 0 0 83 7 520
2011 Non-shift worker 42 36 10 7 4 0 0 78 12 2493
2008 Shift worker 46 34 14 4 2 0 0 80 6 474
2008 Non-shift worker 41 40 10 6 4 0 0 80 10 2907

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 45 37 8 7 3 0 0 82 11 1506
2017 Shift worker 46 29 12 11 1 0 1 76 12 61
2017 Non-shift worker 47 37 6 7 3 0 0 84 10 1902
2014 Shift worker 46 27 21 7 0 0 0 73 7 35
2014 Non-shift worker 46 35 7 7 5 0 0 82 12 1611
2011 Shift worker 51 31 9 5 3 0 1 83 8 523
2011 Non-shift worker 46 38 6 6 4 0 0 83 10 2499
2008 Shift worker 50 33 9 6 3 0 0 83 8 475
2008 Non-shift worker 46 40 6 5 4 0 0 85 9 2908

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 42 31 10 9 7 0 0 74 16 1528
2017 Shift worker 38 33 17 5 7 0 0 71 12 61
2017 Non-shift worker 42 32 8 9 8 0 0 75 17 1904
2014 Shift worker 49 45 3 4 0 0 0 93 4 35
2014 Non-shift worker 37 29 11 13 9 1 1 67 22 1612
2011 Shift worker 29 36 18 6 5 2 4 69 12 524
2011 Non-shift worker 39 34 10 9 7 1 1 74 16 2495

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 35 42 10 8 4 0 0 77 12 1519
2017 Shift worker 25 44 14 10 7 0 0 69 17 61
2017 Non-shift worker 37 43 9 7 4 0 0 80 12 1904
2014 Shift worker 30 55 15 0 0 0 0 85 0 35
2014 Non-shift worker 30 41 11 10 7 0 0 71 17 1613
2011 Shift worker 47 35 11 4 2 1 0 82 6 520
2011 Non-shift worker 37 38 10 9 6 0 0 75 15 2491
2008 Shift worker 46 37 11 3 2 0 0 83 6 475
2008 Non-shift worker 42 41 8 6 3 0 0 83 9 2883

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 23 32 17 16 11 0 0 55 28 1528
2017 Shift worker 34 35 10 8 11 1 0 70 20 61
2017 Non-shift worker 25 34 16 14 11 0 0 59 25 1902
2014 Shift worker 29 45 20 5 1 0 0 74 6 35
2014 Non-shift worker 21 34 17 15 14 0 0 55 28 1613
2011 Shift worker 22 34 24 11 8 1 1 58 18 525
2011 Non-shift worker 20 37 17 15 11 0 0 57 27 2499

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 26 40 14 14 6 0 0 67 19 1531
2017 Shift worker 40 33 14 9 3 0 0 74 12 61
2017 Non-shift worker 29 41 12 11 6 0 0 70 17 1902

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 44 41 8 5 2 0 0 86 7 1526
2017 Shift worker 49 37 8 4 2 0 0 86 5 61
2017 Non-shift worker 43 41 9 4 3 0 0 83 8 1902
2014 Shift worker 42 38 17 3 0 0 0 80 3 35
2014 Non-shift worker 36 36 13 8 6 1 0 73 14 1612
2011 Shift worker 36 39 16 4 2 2 1 78 6 522
2011 Non-shift worker 35 42 12 6 4 1 0 78 10 2498
2008 Shift worker 43 41 10 3 1 1 1 86 4 474
2008 Non-shift worker 50 37 7 4 2 0 0 87 6 2901

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 28 36 14 12 10 0 0 64 22 1520
2017 Shift worker 44 25 7 6 17 1 0 70 23 61
2017 Non-shift worker 28 37 13 12 10 0 0 64 22 1903

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 51 33 10 4 1 0 0 85 5 1511
2017 Shift worker 53 35 7 3 1 0 0 88 4 61
2017 Non-shift worker 56 33 7 3 1 0 0 89 4 1902
2014 Shift worker 53 33 10 4 0 0 0 86 4 35
2014 Non-shift worker 60 26 7 4 2 0 0 86 6 1613
2011 Shift worker 64 29 5 1 1 0 0 93 2 523
2011 Non-shift worker 61 29 6 3 1 0 0 90 4 2491

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 23 38 13 15 12 0 0 61 26 1519
2017 Shift worker 31 30 17 7 15 0 0 61 22 61
2017 Non-shift worker 26 37 12 15 10 0 0 63 25 1901
2014 Shift worker 13 49 10 20 5 0 4 64 26 35
2014 Non-shift worker 21 37 11 14 16 0 1 59 30 1611
2011 Shift worker 22 35 23 10 6 1 3 60 16 519
2011 Non-shift worker 27 39 12 13 9 0 0 66 22 2490

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 26 33 17 12 10 0 0 60 23 1513
2017 Shift worker 28 38 13 11 10 0 0 66 21 60
2017 Non-shift worker 29 34 15 12 10 0 0 64 22 1903
2014 Shift worker 30 42 10 10 6 1 1 74 16 35
2014 Non-shift worker 25 32 16 13 14 0 0 58 27 1614

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 27 37 15 13 8 0 0 64 21 1523
2017 Shift worker 33 36 11 6 14 0 0 69 20 61
2017 Non-shift worker 31 37 13 11 8 0 0 67 20 1903
2014 Shift worker 42 37 9 4 7 0 0 80 11 35
2014 Non-shift worker 27 32 15 15 11 0 0 59 26 1611
2011 Shift worker 34 44 14 6 2 0 0 78 8 522
2011 Non-shift worker 32 38 12 11 6 0 0 71 17 2491

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 39 39 12 7 3 0 0 78 10 1521
2017 Shift worker 41 31 18 5 6 0 0 72 11 61
2017 Non-shift worker 41 39 10 6 3 0 0 81 10 1903
2014 Shift worker 57 18 22 2 0 0 0 75 2 35
2014 Non-shift worker 40 36 10 9 4 0 0 77 13 1608
2011 Shift worker 52 36 8 3 1 0 0 88 4 525
2011 Non-shift worker 41 39 8 7 4 0 0 81 11 2500
2008 Shift worker 52 37 8 2 1 0 0 89 3 477
2008 Non-shift worker 48 38 7 5 2 0 0 86 7 2908

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 29 25 18 13 13 0 1 54 27 1528
2017 Shift worker 44 29 8 9 9 0 1 74 18 60
2017 Non-shift worker 27 30 18 13 11 0 1 58 24 1902
2014 Shift worker 44 37 15 4 0 0 0 81 4 35
2014 Non-shift worker 25 27 21 11 15 0 1 53 26 1613
2011 Shift worker 47 34 13 3 2 0 1 82 5 524
2011 Non-shift worker 27 27 22 12 11 0 1 55 23 2491
2008 Shift worker 43 34 14 5 3 0 0 78 8 477
2008 Non-shift worker 26 31 23 11 8 0 1 57 20 2906

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 14 31 33 14 6 1 2 21 45 1527
2017 Shift worker 18 18 26 14 17 0 8 33 39 61
2017 Non-shift worker 16 27 34 14 7 0 2 21 44 1895
2014 Shift worker 12 25 20 31 10 0 1 41 38 35
2014 Non-shift worker 20 30 32 11 5 1 1 16 51 1613
2011 Shift worker 10 24 27 21 11 2 6 35 36 512
2011 Non-shift worker 21 31 30 11 6 1 2 17 53 2491
2008 Shift worker 7 26 30 19 13 1 5 33 35 459
2008 Non-shift worker 13 30 35 15 6 0 1 21 43 2900

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 13 24 30 21 10 2 1 32 38 1520
2017 Shift worker 13 12 30 18 15 0 12 38 28 61
2017 Non-shift worker 12 22 31 19 12 2 2 32 35 1891
2014 Shift worker 5 30 21 31 11 0 3 43 36 35
2014 Non-shift worker 23 26 29 13 6 2 2 20 50 1606
2011 Shift worker 7 16 26 20 16 8 6 43 27 511
2011 Non-shift worker 18 23 28 16 9 2 3 27 44 2487
2008 Shift worker 7 16 25 22 16 6 8 44 27 457
2008 Non-shift worker 9 18 31 24 13 2 3 38 29 2891

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 15 25 31 18 8 1 2 27 41 1522
2017 Shift worker 13 21 28 15 13 2 8 31 37 61
2017 Non-shift worker 16 23 32 16 9 1 3 26 41 1891
2014 Shift worker 25 16 28 13 13 4 1 28 43 35
2014 Non-shift worker 25 23 26 12 8 2 3 21 51 1608
2011 Shift worker 13 21 26 13 9 8 10 26 42 508
2011 Non-shift worker 22 25 28 14 7 1 3 21 49 2491
2008 Shift worker 8 23 29 13 9 8 10 27 38 458
2008 Non-shift worker 17 25 29 17 8 2 3 26 44 2893

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 11 18 33 24 12 1 2 37 30 1512
2017 Shift worker 10 12 30 19 22 1 6 45 23 61
2017 Non-shift worker 12 19 31 22 13 1 3 36 32 1884
2014 Shift worker 11 1 44 28 13 0 3 42 12 35
2014 Non-shift worker 22 18 30 19 8 1 2 28 41 1600
2011 Shift worker 6 16 28 20 16 5 8 42 25 509
2011 Non-shift worker 17 20 32 19 9 1 3 29 38 2479
2008 Shift worker 7 16 28 23 12 4 10 41 27 454
2008 Non-shift worker 9 18 34 25 11 1 2 37 28 2891

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 21 25 28 15 8 1 2 24 48 1523
2017 Shift worker 20 14 21 11 26 1 7 40 36 61
2017 Non-shift worker 22 24 26 14 11 2 3 25 48 1892
2014 Shift worker 17 17 16 27 19 0 4 48 35 35
2014 Non-shift worker 33 25 24 9 6 1 2 16 59 1612
2011 Shift worker 12 23 26 19 14 2 6 35 37 510
2011 Non-shift worker 30 26 23 11 7 1 2 18 58 2489
2008 Shift worker 10 20 32 21 10 2 6 33 32 463
2008 Non-shift worker 17 25 29 16 9 1 3 27 43 2892

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 16 22 29 19 10 2 2 31 39 1520
2017 Shift worker 11 22 18 17 18 4 10 41 39 61
2017 Non-shift worker 12 20 29 20 11 3 4 34 35 1891
2014 Shift worker 24 3 23 27 19 1 3 47 28 35
2014 Non-shift worker 16 18 27 22 10 3 4 35 36 1608
2011 Shift worker 14 28 27 15 7 5 5 25 46 508
2011 Non-shift worker 11 18 28 23 13 2 4 39 31 2475
2008 Shift worker 12 30 25 16 9 3 4 27 45 459
2008 Non-shift worker 11 21 27 22 13 2 4 37 34 2887

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 18 26 34 14 5 1 1 19 46 1527
2017 Shift worker 12 24 23 15 16 3 7 34 41 61
2017 Non-shift worker 19 26 33 13 6 1 2 20 46 1889
2014 Shift worker 14 19 25 37 2 0 3 40 35 35
2014 Non-shift worker 22 27 30 12 6 1 2 19 51 1604
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 20 30 19 13 10 4 3 54 25 1528
2017 Shift worker 37 19 19 4 15 0 6 59 20 61
2017 Non-shift worker 26 29 15 11 11 5 3 60 24 1902
2014 Shift worker 36 28 16 4 9 4 4 69 14 35
2014 Non-shift worker 26 28 18 10 10 4 4 59 22 1611

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 35 32 9 13 10 1 0 68 23 1524
2017 Shift worker 52 28 3 7 8 0 2 82 15 61
2017 Non-shift worker 40 30 9 11 9 1 0 71 20 1904
2014 Shift worker 42 33 15 11 0 0 0 75 11 35
2014 Non-shift worker 39 31 9 10 10 1 0 71 20 1612

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 11 18 20 21 16 13 2 34 43 1525
2017 Shift worker 13 14 19 26 12 14 2 32 45 61
2017 Non-shift worker 9 18 17 20 15 18 2 34 45 1900
2014 Shift worker 23 11 4 23 6 25 8 50 44 35
2014 Non-shift worker 11 20 18 18 17 15 2 37 42 1614

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 42 37 7 10 4 0 0 80 13 1529
2017 Shift worker 52 30 8 4 6 0 0 82 9 61
2017 Non-shift worker 43 36 8 8 4 0 0 79 13 1900
2014 Shift worker 58 17 21 4 0 0 0 75 4 35
2014 Non-shift worker 39 38 8 10 4 0 0 78 14 1612

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 36 38 14 6 4 2 0 76 10 1527
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 34 32 13 11 8 1 1 68 19 1520
2017 Shift worker 49 18 12 12 4 2 2 70 17 61
2017 Non-shift worker 37 34 11 10 8 0 0 71 18 1904
2014 Shift worker 42 41 12 2 3 0 0 83 5 35
2014 Non-shift worker 42 31 10 9 7 1 0 74 16 1614
2011 Shift worker 31 39 17 8 4 0 1 71 12 524
2011 Non-shift worker 34 35 13 10 7 0 0 70 17 2499
2008 Shift worker 34 41 13 8 4 0 0 75 12 475
2008 Non-shift worker 34 35 12 11 8 1 0 69 19 2909

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 44 29 13 6 6 1 0 74 12 1514
2017 Shift worker 52 27 11 6 2 1 2 81 8 61
2017 Non-shift worker 46 28 11 8 6 2 1 76 14 1904
2014 Shift worker 57 37 3 1 2 0 0 94 3 35
2014 Non-shift worker 49 25 10 6 6 2 1 76 13 1612
2011 Shift worker 35 36 15 7 3 2 0 73 11 524
2011 Non-shift worker 41 32 12 7 5 2 0 75 13 2494
2008 Shift worker 35 40 15 5 3 2 0 77 8 472
2008 Non-shift worker 42 30 11 8 6 2 1 74 14 2912

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 41 30 12 10 7 0 0 71 18 1512
2017 Shift worker 49 26 13 5 3 2 2 78 9 61
2017 Non-shift worker 42 32 9 10 7 0 0 74 17 1901
2014 Shift worker 67 18 14 2 0 0 0 84 2 35
2014 Non-shift worker 45 28 10 9 7 0 0 73 16 1614
2011 Shift worker 39 41 12 5 3 0 0 80 8 521
2011 Non-shift worker 37 36 10 9 7 1 0 73 17 2494
2008 Shift worker 37 42 12 5 3 0 0 80 8 473
2008 Non-shift worker 40 33 9 10 6 1 0 74 17 2911

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 54 25 10 5 5 0 0 79 11 1514
2017 Shift worker 64 15 13 4 3 0 0 80 7 61
2017 Non-shift worker 57 22 10 4 5 1 0 80 10 1901

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 45 26 11 10 7 0 0 72 17 1520
2017 Shift worker 64 20 8 4 3 0 0 85 7 60
2017 Non-shift worker 51 25 9 8 7 0 0 76 15 1895
2014 Shift worker 69 26 1 3 2 0 0 94 4 35
2014 Non-shift worker 53 22 10 7 7 0 0 76 14 1611
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 25 38 16 7 4 4 6 70 13 296
2017 Non-shift worker 25 33 15 12 5 5 5 65 19 340
2014 Non-shift worker 31 31 15 10 7 1 5 66 18 307

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 28 31 18 10 6 7 0 63 18 1527
2017 Shift worker 35 26 12 5 7 13 2 72 14 61
2017 Non-shift worker 29 32 16 9 6 8 0 66 17 1902
2014 Shift worker 43 31 20 2 0 3 0 77 2 35
2014 Non-shift worker 18 25 21 13 14 8 0 47 30 1614
2011 Shift worker 19 36 23 8 5 8 1 60 14 523
2011 Non-shift worker 18 29 22 13 10 7 1 51 25 2492

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 23 32 17 16 10 2 0 56 26 1523
2017 Shift worker 27 42 9 7 11 2 2 71 19 60
2017 Non-shift worker 24 32 17 15 9 2 0 57 25 1902
2014 Shift worker 40 33 12 15 0 0 0 73 15 35
2014 Non-shift worker 14 22 20 19 21 3 1 37 42 1613
2011 Shift worker 21 30 26 11 7 4 1 53 19 520
2011 Non-shift worker 15 28 20 19 15 2 0 44 35 2487
2008 Shift worker 21 38 21 9 4 6 1 63 14 471
2008 Non-shift worker 25 34 16 13 9 3 0 60 23 2903

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 15 27 20 20 13 6 0 44 35 1525
2017 Shift worker 23 29 18 10 9 9 2 59 21 60
2017 Non-shift worker 16 27 19 20 12 5 0 45 35 1900
2014 Shift worker 37 18 24 17 0 4 0 57 18 35
2014 Non-shift worker 10 18 19 22 24 5 0 30 49 1612
2011 Shift worker 15 31 30 8 5 11 1 52 15 518
2011 Non-shift worker 8 26 21 23 15 6 0 36 41 2491
2008 Shift worker 15 34 27 9 4 8 1 55 15 472
2008 Non-shift worker 12 34 18 20 10 6 0 49 32 2907

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 14 26 18 23 16 3 0 41 40 1523
2017 Shift worker 28 30 17 7 10 6 2 63 18 60
2017 Non-shift worker 16 30 16 21 14 3 0 48 36 1898
2014 Shift worker 21 45 24 8 1 0 0 66 10 34
2014 Non-shift worker 10 20 16 24 26 4 0 32 52 1611
2011 Shift worker 18 40 20 13 5 4 0 61 19 521
2011 Non-shift worker 10 29 16 24 18 3 0 40 43 2488
2008 Shift worker 22 41 18 11 3 5 0 66 15 476
2008 Non-shift worker 16 38 13 20 9 3 0 56 31 2904
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 24 44 16 11 5 1 0 69 15 1518
2017 Shift worker 40 42 6 7 3 2 0 84 10 61
2017 Non-shift worker 29 42 15 9 4 1 0 72 13 1904
2014 Shift worker 31 35 26 5 1 2 0 67 7 35
2014 Non-shift worker 15 31 20 19 12 2 1 48 32 1613
2011 Shift worker 28 41 19 5 3 3 1 72 8 522
2011 Non-shift worker 22 42 16 12 6 1 0 65 18 2491

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 27 39 14 11 6 2 0 68 18 1518
2017 Shift worker 46 30 9 5 7 0 4 79 12 61
2017 Non-shift worker 35 35 12 10 6 2 1 72 16 1899
2014 Shift worker 45 26 20 2 2 4 0 75 4 35
2014 Non-shift worker 35 36 14 7 6 2 1 73 13 1612
2011 Shift worker 27 40 13 10 4 6 1 72 15 525
2011 Non-shift worker 36 35 11 9 5 3 1 74 15 2482
2008 Shift worker 26 41 12 8 4 7 1 73 14 475
2008 Non-shift worker 36 35 12 9 4 4 1 74 14 2904

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 28 37 20 9 5 1 0 65 14 1511

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 18 22 20 14 16 8 1 45 33 1519
2017 Shift worker 29 34 7 8 14 7 2 68 25 61
2017 Non-shift worker 18 23 18 17 13 9 2 46 35 1902
2014 Shift worker 13 29 24 20 3 7 4 47 26 34
2014 Non-shift worker 16 24 16 17 14 9 4 45 36 1612
2011 Shift worker 15 27 24 13 8 9 4 49 24 520
2011 Non-shift worker 16 24 19 18 13 8 2 45 34 2496

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 17 28 18 20 14 3 0 46 35 1514
2017 Shift worker 33 32 11 7 11 3 2 69 19 61
2017 Non-shift worker 19 29 17 18 13 4 0 50 33 1903
2014 Shift worker 20 21 25 19 4 3 8 47 26 35
2014 Non-shift worker 13 23 19 20 18 4 2 39 40 1612
2011 Shift worker 29 34 18 9 5 4 2 67 14 520
2011 Non-shift worker 16 30 18 18 15 2 1 47 34 2497
2008 Shift worker 24 39 19 9 5 2 1 66 14 475
2008 Non-shift worker 20 36 16 16 9 2 1 58 26 2906

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 17 27 14 17 19 3 2 47 38 1520
2017 Shift worker 25 28 14 10 20 0 5 55 31 61
2017 Non-shift worker 17 25 15 17 20 3 2 44 40 1899
2014 Shift worker 6 14 16 24 18 9 13 26 53 35
2014 Non-shift worker 11 20 18 19 24 5 3 34 47 1613
2011 Shift worker 14 23 21 15 12 5 12 44 32 523
2011 Non-shift worker 10 23 17 19 25 2 3 36 46 2500
2008 Shift worker 15 26 22 14 10 4 10 47 28 475
2008 Non-shift worker 17 30 14 19 16 2 3 49 36 2908

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 16 36 22 14 9 3 0 54 24 1521
2017 Shift worker 19 32 17 10 14 7 0 56 26 61
2017 Non-shift worker 19 33 20 15 9 4 0 54 25 1903

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 38 37 14 5 3 3 0 78 8 1523
2017 Shift worker 35 43 7 3 9 3 0 81 12 60
2017 Non-shift worker 37 34 16 5 3 4 1 75 8 1898
2014 Shift worker 35 45 19 1 0 0 0 80 1 35
2014 Non-shift worker 36 33 18 4 2 6 1 74 7 1611

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 36 41 13 5 3 2 0 78 9 1521
2017 Shift worker 64 21 5 6 4 0 0 85 10 61
2017 Non-shift worker 37 39 12 7 3 2 0 77 10 1902
2014 Shift worker 49 30 20 1 0 0 0 79 1 35
2014 Non-shift worker 36 39 12 7 4 3 0 76 11 1614
2011 Shift worker 24 42 23 4 3 3 1 69 7 522
2011 Non-shift worker 28 40 17 7 5 3 0 70 12 2486

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 44 38 9 6 3 0 0 82 9 1523
2017 Shift worker 60 19 10 10 1 0 0 79 11 61
2017 Non-shift worker 44 37 9 7 4 0 0 81 11 1899
2014 Shift worker 55 33 11 1 0 0 0 88 1 35
2014 Non-shift worker 36 39 11 8 6 0 0 75 14 1611
2011 Shift worker 35 43 14 4 2 1 1 79 6 520
2011 Non-shift worker 34 39 13 8 5 0 0 73 13 2476
2008 Shift worker 31 48 14 4 2 1 0 80 6 475
2008 Non-shift worker 39 41 10 7 3 0 0 80 10 2903

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 33 31 17 12 8 0 0 64 20 1521
2017 Shift worker 44 25 14 8 8 0 0 69 17 61
2017 Non-shift worker 32 32 17 11 8 0 0 64 19 1901
2014 Shift worker 48 19 19 13 1 0 0 67 14 35
2014 Non-shift worker 20 30 19 15 15 0 0 51 30 1614
2011 Shift worker 32 40 18 6 3 1 0 73 9 521
2011 Non-shift worker 25 33 19 13 9 1 0 58 23 2488

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 31 35 16 11 6 0 0 66 18 1511
2017 Shift worker 44 27 13 8 7 0 0 72 15 61
2017 Non-shift worker 31 35 16 12 6 0 0 66 18 1904
2014 Shift worker 47 29 13 9 1 0 0 76 11 35
2014 Non-shift worker 21 30 19 16 14 0 0 51 30 1614
2011 Shift worker 30 43 18 6 3 0 1 73 9 519
2011 Non-shift worker 24 37 17 14 8 0 0 61 23 2485
2008 Shift worker 33 46 14 4 2 1 0 80 6 476
2008 Non-shift worker 38 39 11 9 4 1 0 77 13 2908

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 29 24 19 14 10 3 0 56 25 1524
2017 Shift worker 31 27 20 9 11 0 1 59 21 61
2017 Non-shift worker 30 24 17 14 10 4 0 57 25 1902
2014 Shift worker 50 10 9 16 5 9 0 66 23 35
2014 Non-shift worker 24 23 20 14 13 5 1 50 28 1614
2011 Shift worker 32 32 15 9 5 6 2 70 14 521
2011 Non-shift worker 29 24 16 14 12 5 1 56 27 2484
2008 Shift worker 34 30 18 7 4 6 1 69 12 475
2008 Non-shift worker 34 28 15 11 7 4 1 65 19 2907
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Non-shift worker 27 37 36 1525
2017 Shift worker 34 27 39 61
2017 Non-shift worker 24 39 37 1905
2014 Shift worker 22 42 36 35
2014 Non-shift worker 26 38 37 1612
2011 Shift worker 14 66 20 522
2011 Non-shift worker 24 43 33 2495

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Non-shift worker 16 33 29 6 11 5 410
2017 Shift worker 4 8 23 8 56 0 19
2017 Non-shift worker 19 28 25 6 16 5 455
2014 Non-shift worker 22 22 23 15 9999 18 394
2011 Shift worker 41 11 17 14 9999 17 71
2011 Non-shift worker 28 21 34 8 9999 9 595
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 16 84 1526

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 53 249

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 56 249

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 6 249

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 4 249

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 14 249

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 3 249

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 39 249

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 35 249

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 46 249

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 39 249

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 30 249

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 54 249

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 30 249

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 7 249

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 13 249

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 47 249

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 21 249

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 16 249

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 52 248

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 26 248

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 6 248

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 21 248

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 6 248

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 6 248

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 12 248

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 8 248

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 29 248

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 10 231

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 23 231

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 9 231

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 7 231

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 9 231

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 7 231

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 9 231

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 12 231

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 9 231

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 28 231

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 6 231

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 45 231

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 2 231

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 55 231

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 3 231

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 16 231

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 14 17 24 9 8 24 4 43 24 1528
2017 Shift worker 20 15 14 4 9 28 10 56 21 61
2017 Non-shift worker 14 15 21 7 8 26 8 44 24 1903
2014 Shift worker 23 24 18 6 0 15 13 67 8 35
2014 Non-shift worker 12 16 24 7 8 28 5 42 23 1612

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 26 32 19 10 5 8 1 63 17 1526
2017 Shift worker 36 29 8 7 5 11 3 75 15 61
2017 Non-shift worker 26 28 20 7 6 12 1 62 15 1901
2014 Shift worker 38 39 11 9 0 3 0 79 10 35
2014 Non-shift worker 21 27 21 9 6 15 1 57 18 1610
2011 Shift worker 29 38 18 4 3 7 0 73 7 513
2011 Non-shift worker 30 36 16 8 4 5 0 70 13 2483
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 8 92 1521

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 34 120

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 78 120

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 9 120

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 7 120

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 13 121

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 10 121

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 5 121

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 20 121

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 25 121

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 9 121

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 17 121

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 40 121

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 14 121

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 32 121

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 18 121

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 7 121

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 28 121

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 4 121

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 14 121

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 11 121

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 9 121

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 46 121

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 6 103

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 18 103

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 5 103

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 17 103

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 15 103

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 31 103

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 5 103

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 54 103

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 61 103

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 6 103

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 15 103

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 16 18 26 5 4 28 4 50 12 1527
2017 Shift worker 22 25 20 2 6 22 4 63 10 61
2017 Non-shift worker 16 15 23 3 3 33 7 52 10 1904
2014 Shift worker 20 23 18 0 0 18 21 71 0 35
2014 Non-shift worker 14 15 25 2 3 34 6 48 9 1612

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 28 31 21 5 3 10 1 67 10 1524
2017 Shift worker 34 30 15 2 4 15 0 76 7 61
2017 Non-shift worker 30 29 18 4 3 14 2 71 8 1903
2014 Shift worker 36 38 21 0 0 4 0 78 0 35
2014 Non-shift worker 24 26 24 3 3 17 2 62 8 1607
2011 Shift worker 32 43 14 4 1 6 0 80 5 517
2011 Non-shift worker 36 37 14 4 2 7 0 79 6 2490
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 18 26 22 13 20 0 1 45 33 1527
2017 Shift worker 14 21 16 18 26 0 5 37 46 61
2017 Non-shift worker 18 22 20 17 22 0 1 40 40 1899

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 12 25 26 18 19 0 0 37 36 1526
2017 Shift worker 27 23 16 11 18 0 5 53 31 61
2017 Non-shift worker 15 23 26 17 18 0 1 38 35 1897

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 19 28 26 15 10 0 1 48 26 1516
2017 Shift worker 27 29 9 18 8 0 8 62 29 61
2017 Non-shift worker 22 26 24 14 11 0 3 50 26 1891

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 14 23 23 18 23 0 0 37 40 1516
2017 Shift worker 18 23 32 11 12 0 3 43 24 59
2017 Non-shift worker 15 23 21 18 21 0 1 38 40 1901

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 49 23 11 5 4 0 8 78 9 1515
2017 Shift worker 50 18 13 1 3 0 15 80 5 61
2017 Non-shift worker 49 22 11 4 3 0 11 79 9 1895

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 29 26 22 10 11 0 1 55 22 1522
2017 Shift worker 29 26 23 8 10 0 3 57 19 61
2017 Non-shift worker 28 30 21 11 9 0 0 58 20 1892

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 21 39 21 11 7 1 1 60 18 1521
2017 Shift worker 29 29 16 7 12 0 7 62 20 61
2017 Non-shift worker 25 33 22 11 7 0 1 60 18 1895

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 15 31 26 17 10 0 1 47 27 1523
2017 Shift worker 29 23 22 14 6 2 5 56 21 61
2017 Non-shift worker 18 29 25 15 11 1 1 48 26 1891

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 24 29 25 12 8 0 1 54 21 1522
2017 Shift worker 26 28 22 13 7 0 5 57 20 61
2017 Non-shift worker 24 31 23 13 9 1 1 55 21 1892

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 20 29 25 14 12 0 1 49 26 1522
2017 Shift worker 22 27 30 10 8 0 3 51 19 61
2017 Non-shift worker 22 29 22 15 11 0 1 52 26 1887

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 48 25 13 7 6 0 1 74 13 1520
2017 Shift worker 42 25 16 7 4 0 6 71 12 61
2017 Non-shift worker 52 23 13 6 5 0 1 76 11 1901

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 67 14 8 3 3 0 4 85 7 1512

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 67 15 8 3 5 1 2 84 8 1516
2017 Shift worker 56 21 8 3 5 1 6 84 8 59
2017 Non-shift worker 72 12 6 3 3 1 2 87 6 1902

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 54 27 12 3 2 0 1 82 6 1524
2017 Shift worker 62 21 5 3 4 0 5 87 8 61
2017 Non-shift worker 54 29 9 3 2 0 1 85 6 1898

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 55 21 11 6 6 0 1 77 12 1514
2017 Shift worker 59 14 13 6 4 0 3 76 11 60
2017 Non-shift worker 62 20 8 5 4 0 1 83 9 1890

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 50 11 5 2 0 0 32 89 3 1513
2017 Shift worker 62 10 4 0 1 1 22 93 2 61
2017 Non-shift worker 53 10 4 2 1 0 30 91 4 1898

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 59 21 10 3 3 0 4 84 6 1518
2017 Shift worker 61 18 4 3 4 2 9 88 8 61
2017 Non-shift worker 62 19 8 3 2 0 5 86 5 1889

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 69 15 6 3 4 0 3 86 8 1523
2017 Shift worker 47 19 16 6 3 0 9 73 9 61
2017 Non-shift worker 63 17 7 4 5 1 3 83 9 1903

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 48 32 13 3 2 0 2 81 6 1520
2017 Shift worker 49 20 18 5 2 0 6 74 7 61
2017 Non-shift worker 52 29 11 4 2 0 2 83 6 1900

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 13 31 33 15 8 0 0 44 23 1529
2017 Shift worker 27 26 25 10 11 0 0 53 21 61
2017 Non-shift worker 11 29 37 15 8 0 0 40 23 1900

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 16 23 36 19 7 0 0 26 38 1512
2017 Shift worker 12 22 24 22 18 0 2 41 35 61
2017 Non-shift worker 12 25 37 17 8 0 0 25 37 1894

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 45 38 9 4 3 0 0 84 7 1520
2017 Shift worker 35 41 11 7 4 0 2 77 12 61
2017 Non-shift worker 44 39 9 5 3 1 0 83 8 1902

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 26 34 14 14 11 1 0 60 25 1528
2017 Shift worker 23 41 12 10 12 2 0 65 23 61
2017 Non-shift worker 20 39 13 15 12 2 0 60 27 1900
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 26 26 22 11 13 1 0 26 74 1526
2017 Shift worker 24 29 18 9 20 2 0 24 76 61
2017 Non-shift worker 24 22 21 13 17 2 0 25 75 1902

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 25 1119
2017 Shift worker 41 46
2017 Non-shift worker 25 1391

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 42 1119
2017 Shift worker 42 46
2017 Non-shift worker 38 1391

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 24 1119
2017 Shift worker 26 46
2017 Non-shift worker 19 1391

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 42 1119
2017 Shift worker 41 46
2017 Non-shift worker 46 1391

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 5 1119
2017 Shift worker 8 46
2017 Non-shift worker 5 1391

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 34 1119

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 34 1119
2017 Shift worker 33 46
2017 Non-shift worker 41 1391

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Non-shift worker 3 37 21 12 4 22 1082
2017 Shift worker 13 49 13 16 2 7 46
2017 Non-shift worker 4 42 22 11 5 15 1380

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 31 69 1113

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 10 21 18 20 27 1 4 33 49 1110
2017 Shift worker 15 30 11 6 33 0 4 48 41 47
2017 Non-shift worker 10 22 12 18 29 2 7 35 51 1397

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 3 12 14 19 46 1 4 16 69 1112
2017 Shift worker 10 12 9 20 46 0 4 22 69 47
2017 Non-shift worker 3 8 10 18 53 2 6 13 76 1396

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Non-shift worker 39 18 16 9 11 1 7 61 22 1522
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