2018 Public Service Employee Survey Results for Indigenous Services Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	44	12	16	8	1	0	63	25	161
2018	Health care practitioners	22	43	7	20	8	0	0	66	27	322
2018	Compliance, inspection and enforcement	23	52	7	10	7	0	1	76	17	52
2018	Communications or public affairs	27	44	6	18	5	0	0	71	23	56
2018	Science and technology	12	39	30	11	6	0	2	52	17	48
2018	Administration and operations	22	44	11	14	9	0	0	66	23	654
2018	Human resources	26	46	9	14	4	0	1	73	18	71
2018	Financial management	28	43	9	15	5	0	0	71	20	191
2018	Procurement	37	18	5	32	9	0	0	55	40	16
2018	Real property	6	42	10	31	12	0	0	48	43	26
2018	Information management	28	41	14	9	8	0	0	69	17	70
2018	Information technology	29	34	10	16	6	5	0	67	23	42
2018	Data sciences	31	32	10	17	3	0	6	67	22	53
2018	Policy	21	41	12	16	10	0	0	62	26	229
2018	Project management	17	42	9	22	9	0	0	59	32	244
2018	Other services to the public	19	47	9	14	10	0	0	66	25	148
2018	None of the above	20	38	14	16	12	0	0	58	29	194

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	39	15	10	4	70	15	161
2018	Health care practitioners	55	33	6	4	2	89	6	322
2018	Compliance, inspection and enforcement	42	38	12	8	0	80	8	52
2018	Communications or public affairs	42	49	1	6	1	91	8	56
2018	Science and technology	51	36	7	7	0	86	7	48
2018	Administration and operations	31	41	15	9	4	72	13	654
2018	Human resources	52	31	10	5	2	83	6	71
2018	Financial management	31	47	9	8	3	79	12	190
2018	Procurement	23	47	20	5	5	70	10	15
2018	Real property	36	49	12	3	0	85	3	26
2018	Information management	36	37	11	11	5	73	15	69
2018	Information technology	51	15	15	13	7	65	19	42
2018	Data sciences	58	20	11	6	5	78	11	53
2018	Policy	45	38	6	7	4	83	11	229
2018	Project management	40	40	10	7	3	80	10	245
2018	Other services to the public	40	39	10	6	6	79	11	146
2018	None of the above	41	36	9	10	4	78	14	192

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	36	9	7	7	78	14	161
2018	Health care practitioners	59	33	3	4	2	91	6	320
2018	Compliance, inspection and enforcement	48	42	6	4	0	90	4	52
2018	Communications or public affairs	51	41	6	2	0	92	2	56
2018	Science and technology	40	37	9	10	3	77	14	48
2018	Administration and operations	38	40	9	8	5	77	13	651
2018	Human resources	52	25	12	9	2	78	11	70
2018	Financial management	41	42	5	8	4	83	12	189
2018	Procurement	28	52	16	0	5	80	5	15
2018	Real property	45	35	8	12	0	80	12	26
2018	Information management	48	31	7	9	6	79	15	68
2018	Information technology	57	21	4	18	0	78	18	42
2018	Data sciences	59	23	8	8	2	82	10	52
2018	Policy	46	38	7	7	2	84	9	226
2018	Project management	39	43	8	6	4	82	10	246
2018	Other services to the public	39	42	9	4	5	82	9	146
2018	None of the above	44	33	7	11	5	77	16	190

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	32	12	13	8	0	0	68	20	161
2018	Health care practitioners	37	30	11	16	7	0	0	67	22	322
2018	Compliance, inspection and enforcement	37	41	10	10	2	0	0	78	12	52
2018	Communications or public affairs	37	46	10	5	2	0	0	83	7	55
2018	Science and technology	38	26	25	8	3	0	0	64	12	48
2018	Administration and operations	37	37	10	10	5	0	0	75	15	654
2018	Human resources	54	31	5	6	2	0	2	86	9	71
2018	Financial management	37	37	14	8	4	0	0	74	12	191
2018	Procurement	37	32	9	9	13	0	0	68	22	16
2018	Real property	30	49	4	12	5	0	0	79	17	26
2018	Information management	41	31	13	9	6	0	0	72	15	70
2018	Information technology	49	27	14	8	3	0	0	76	11	42
2018	Data sciences	53	31	5	11	0	0	0	84	11	53
2018	Policy	38	32	10	11	9	0	0	70	19	229
2018	Project management	31	34	12	15	8	0	0	66	22	247
2018	Other services to the public	30	40	14	6	8	1	1	71	14	148
2018	None of the above	36	33	10	8	9	2	1	71	18	193

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	37	19	8	5	0	69	13	159
2018	Health care practitioners	39	38	10	8	5	0	77	12	320
2018	Compliance, inspection and enforcement	23	50	8	13	6	0	72	19	52
2018	Communications or public affairs	26	59	8	4	3	0	86	7	54
2018	Science and technology	24	46	20	8	2	0	70	10	48
2018	Administration and operations	29	44	14	9	5	0	73	13	651
2018	Human resources	46	37	5	8	4	0	83	13	71
2018	Financial management	31	46	12	8	3	0	77	11	192
2018	Procurement	28	50	13	5	5	0	77	9	16
2018	Real property	28	39	23	7	4	0	67	11	26
2018	Information management	35	41	9	10	5	0	76	15	70
2018	Information technology	38	32	17	11	3	0	70	13	42
2018	Data sciences	34	53	2	10	2	0	87	12	53
2018	Policy	34	46	8	9	3	0	80	12	227
2018	Project management	34	44	10	7	5	0	78	12	246
2018	Other services to the public	40	35	12	11	2	0	75	13	148
2018	None of the above	33	35	13	10	8	1	68	18	190

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	33	17	11	17	0	0	55	28	162
2018	Health care practitioners	24	30	15	17	14	0	0	54	31	322
2018	Compliance, inspection and enforcement	25	37	16	14	7	0	0	63	22	52
2018	Communications or public affairs	40	31	16	9	3	0	0	71	13	56
2018	Science and technology	24	29	35	7	4	0	0	53	11	48
2018	Administration and operations	27	31	17	12	13	1	0	58	25	654
2018	Human resources	44	28	10	14	2	1	0	73	17	70
2018	Financial management	28	33	16	12	11	0	0	61	23	192
2018	Procurement	37	32	9	9	13	0	0	68	23	16
2018	Real property	22	43	18	9	8	0	0	64	17	26
2018	Information management	30	39	13	9	9	0	0	69	18	70
2018	Information technology	30	26	23	13	5	3	0	58	18	42
2018	Data sciences	32	44	9	13	3	0	0	75	16	53
2018	Policy	30	37	13	12	8	0	0	67	20	228
2018	Project management	20	35	18	17	10	0	0	55	27	244
2018	Other services to the public	25	37	14	14	9	1	1	62	23	147
2018	None of the above	23	37	16	14	7	2	1	62	22	192

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	45	12	5	5	0	0	78	10	160
2018	Health care practitioners	31	42	12	8	7	0	0	73	15	317
2018	Compliance, inspection and enforcement	32	41	11	11	5	0	0	73	16	52
2018	Communications or public affairs	14	40	24	19	3	0	0	54	22	56
2018	Science and technology	17	54	16	11	2	0	0	71	13	48
2018	Administration and operations	27	43	11	13	7	0	0	69	20	655
2018	Human resources	34	43	5	13	4	0	1	78	17	70
2018	Financial management	22	47	15	10	5	0	0	70	15	192
2018	Procurement	15	58	13	5	9	0	0	73	14	16
2018	Real property	20	47	16	14	4	0	0	67	18	26
2018	Information management	31	44	7	13	4	0	0	76	17	70
2018	Information technology	29	37	19	11	4	0	0	66	15	42
2018	Data sciences	28	51	10	8	3	0	0	79	11	53
2018	Policy	21	40	16	15	8	0	0	61	23	227
2018	Project management	20	38	13	19	10	0	0	58	29	246
2018	Other services to the public	20	47	8	16	8	1	0	68	25	147
2018	None of the above	22	36	14	13	14	1	0	59	28	193

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	41	7	1	4	0	88	5	158
2018	Health care practitioners	39	41	11	4	4	0	80	8	319
2018	Compliance, inspection and enforcement	38	46	12	1	2	0	84	4	52
2018	Communications or public affairs	37	50	4	6	1	0	88	8	56
2018	Science and technology	41	37	12	8	0	2	79	9	47
2018	Administration and operations	44	38	9	5	2	1	83	8	656
2018	Human resources	43	35	10	2	3	6	83	6	71
2018	Financial management	41	45	8	4	1	0	86	5	189
2018	Procurement	28	50	18	0	5	0	77	5	16
2018	Real property	44	47	5	0	4	0	91	4	26
2018	Information management	52	32	12	3	0	1	85	3	69
2018	Information technology	56	34	2	6	3	0	90	8	42
2018	Data sciences	41	36	9	10	2	2	79	12	53
2018	Policy	49	39	6	5	1	0	88	7	230
2018	Project management	38	46	9	4	2	0	85	7	247
2018	Other services to the public	45	32	12	7	4	0	77	11	150
2018	None of the above	30	42	14	8	3	3	75	11	190

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	33	17	10	14	1	58	24	158
2018	Health care practitioners	23	38	10	17	12	0	61	28	317
2018	Compliance, inspection and enforcement	20	46	11	19	4	0	66	23	52
2018	Communications or public affairs	38	44	11	6	2	0	82	8	55
2018	Science and technology	27	38	17	11	6	0	66	17	46
2018	Administration and operations	28	35	15	12	9	0	64	21	653
2018	Human resources	49	33	8	5	4	0	83	9	71
2018	Financial management	29	41	11	9	9	1	71	18	189
2018	Procurement	37	36	9	0	18	0	73	18	16
2018	Real property	20	50	15	4	11	0	70	15	26
2018	Information management	30	42	11	13	5	0	71	18	69
2018	Information technology	37	35	13	10	5	0	72	15	42
2018	Data sciences	36	43	12	8	2	0	79	9	53
2018	Policy	33	37	12	10	8	0	71	18	227
2018	Project management	20	40	14	16	9	0	61	25	247
2018	Other services to the public	30	32	16	13	9	0	62	22	149
2018	None of the above	21	43	9	15	12	0	64	27	191

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	34	10	5	0	85	5	157
2018	Health care practitioners	64	25	5	5	1	89	6	316
2018	Compliance, inspection and enforcement	43	42	12	2	0	86	2	52
2018	Communications or public affairs	36	47	9	8	0	83	8	56
2018	Science and technology	39	48	10	2	0	88	2	46
2018	Administration and operations	47	34	14	2	2	82	4	647
2018	Human resources	63	28	5	3	2	90	5	70
2018	Financial management	51	31	11	6	1	82	7	187
2018	Procurement	28	58	5	5	5	86	9	16
2018	Real property	49	42	9	0	0	91	0	26
2018	Information management	64	27	10	0	0	90	0	69
2018	Information technology	56	28	8	4	4	84	8	42
2018	Data sciences	46	43	7	5	0	89	5	53
2018	Policy	46	38	11	3	1	85	4	230
2018	Project management	49	35	9	7	1	84	7	245
2018	Other services to the public	54	32	7	3	5	85	8	149
2018	None of the above	50	36	8	5	2	86	7	191

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	28	18	15	12	0	55	27	157
2018	Health care practitioners	27	39	11	13	10	0	66	23	320
2018	Compliance, inspection and enforcement	31	50	2	11	6	0	81	17	52
2018	Communications or public affairs	31	46	6	14	3	0	77	17	56
2018	Science and technology	23	52	12	9	4	0	75	12	47
2018	Administration and operations	28	40	13	11	7	0	68	19	649
2018	Human resources	30	51	8	9	1	0	81	11	71
2018	Financial management	27	43	11	13	6	0	70	19	190
2018	Procurement	13	51	5	5	27	0	64	32	16
2018	Real property	20	47	19	6	8	0	66	14	26
2018	Information management	38	37	15	4	7	0	74	11	68
2018	Information technology	33	34	7	8	18	0	67	26	42
2018	Data sciences	35	47	7	8	3	0	82	11	53
2018	Policy	30	42	10	11	7	0	72	18	227
2018	Project management	23	42	17	13	6	0	64	19	247
2018	Other services to the public	33	39	12	6	9	1	72	16	149
2018	None of the above	25	36	14	11	13	0	61	25	191

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	26	19	16	9	56	25	159
2018	Health care practitioners	34	33	13	11	9	67	20	317
2018	Compliance, inspection and enforcement	26	28	25	16	5	54	21	52
2018	Communications or public affairs	38	45	4	10	3	83	13	56
2018	Science and technology	23	45	18	7	6	68	13	46
2018	Administration and operations	33	35	17	9	5	68	14	652
2018	Human resources	35	50	5	7	2	85	10	71
2018	Financial management	30	40	14	8	7	71	15	190
2018	Procurement	44	33	0	5	18	77	23	16
2018	Real property	27	36	30	4	4	63	7	26
2018	Information management	36	34	20	7	3	70	10	69
2018	Information technology	40	30	5	17	8	70	25	42
2018	Data sciences	36	41	10	9	3	77	13	53
2018	Policy	35	36	12	12	5	72	16	228
2018	Project management	27	38	17	11	7	65	18	246
2018	Other services to the public	40	30	11	15	4	70	19	150
2018	None of the above	34	30	21	7	8	64	15	191

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	33	13	12	13	0	0	61	25	158
2018	Health care practitioners	27	36	14	14	10	0	0	63	24	319
2018	Compliance, inspection and enforcement	29	39	13	14	5	0	0	67	19	52
2018	Communications or public affairs	27	53	7	9	3	0	0	81	12	55
2018	Science and technology	10	57	19	10	5	0	0	67	15	46
2018	Administration and operations	28	37	15	13	6	0	0	66	19	651
2018	Human resources	48	36	6	8	2	0	0	84	10	71
2018	Financial management	26	43	13	12	6	0	0	69	18	189
2018	Procurement	31	24	13	5	18	0	9	60	25	16
2018	Real property	17	42	15	14	12	0	0	59	26	26
2018	Information management	31	40	16	5	7	2	0	72	12	68
2018	Information technology	44	27	12	6	10	0	0	71	17	42
2018	Data sciences	36	38	17	7	2	0	0	74	9	53
2018	Policy	28	34	15	17	6	0	0	63	22	230
2018	Project management	22	36	18	15	8	0	0	59	23	247
2018	Other services to the public	24	41	15	11	9	1	0	65	20	147
2018	None of the above	28	30	17	13	11	0	2	59	24	190

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	34	15	8	5	0	72	13	159
2018	Health care practitioners	46	36	8	8	3	0	82	10	318
2018	Compliance, inspection and enforcement	34	46	13	4	2	0	81	6	52
2018	Communications or public affairs	33	53	8	5	1	0	85	7	56
2018	Science and technology	40	37	17	2	4	0	78	5	47
2018	Administration and operations	36	39	14	7	4	0	75	11	656
2018	Human resources	51	38	3	6	2	0	89	8	71
2018	Financial management	35	41	12	7	4	0	77	11	189
2018	Procurement	31	42	13	0	14	0	73	14	16
2018	Real property	33	46	10	7	4	0	79	11	26
2018	Information management	46	35	13	5	2	0	80	6	69
2018	Information technology	50	24	14	8	4	0	74	12	42
2018	Data sciences	39	47	5	9	0	0	86	9	53
2018	Policy	37	39	13	9	2	0	76	11	230
2018	Project management	32	45	13	8	2	0	77	10	246
2018	Other services to the public	47	32	10	8	4	0	79	12	150
2018	None of the above	36	41	11	7	4	1	77	12	191

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	29	20	9	7	0	1	64	16	160
2018	Health care practitioners	30	26	22	13	8	0	1	56	22	321
2018	Compliance, inspection and enforcement	24	43	24	6	2	0	0	67	8	52
2018	Communications or public affairs	35	38	13	12	3	0	0	73	14	56
2018	Science and technology	29	35	25	8	2	2	0	65	10	48
2018	Administration and operations	33	32	17	10	6	0	1	66	17	653
2018	Human resources	27	23	22	14	8	0	6	53	24	71
2018	Financial management	38	33	16	7	6	0	0	72	12	192
2018	Procurement	22	40	18	11	9	0	0	62	20	16
2018	Real property	30	33	11	6	20	0	0	63	27	26
2018	Information management	53	23	13	6	3	0	2	78	9	69
2018	Information technology	40	30	16	6	5	0	3	72	11	41
2018	Data sciences	36	38	21	2	3	0	0	74	5	53
2018	Policy	33	29	19	11	7	0	0	63	18	229
2018	Project management	19	36	22	11	10	0	1	56	21	249
2018	Other services to the public	31	30	20	11	8	0	0	61	20	148
2018	None of the above	33	33	18	6	9	0	1	67	15	193

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	21	40	14	10	0	1	24	36	160
2018	Health care practitioners	15	27	36	13	7	1	1	21	42	321
2018	Compliance, inspection and enforcement	9	20	48	13	6	2	2	20	30	52
2018	Communications or public affairs	24	20	38	14	3	0	0	18	44	56
2018	Science and technology	9	41	24	20	4	2	0	25	51	48
2018	Administration and operations	12	28	36	14	9	1	1	23	40	652
2018	Human resources	9	34	30	11	5	12	0	17	49	71
2018	Financial management	13	24	40	18	4	0	1	22	37	192
2018	Procurement	9	27	49	5	11	0	0	15	36	16
2018	Real property	10	21	44	18	3	4	0	21	33	26
2018	Information management	12	15	36	19	13	0	5	33	28	68
2018	Information technology	12	20	45	16	2	3	3	19	33	42
2018	Data sciences	4	21	34	20	15	3	2	38	27	53
2018	Policy	16	25	41	14	3	0	0	17	41	227
2018	Project management	11	35	38	10	5	0	0	15	47	249
2018	Other services to the public	12	29	38	17	2	2	1	19	42	150
2018	None of the above	15	25	35	14	9	1	1	23	41	194

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	19	30	17	11	3	1	29	40	161
2018	Health care practitioners	17	30	24	16	9	1	1	26	49	319
2018	Compliance, inspection and enforcement	16	17	33	21	11	2	0	33	33	52
2018	Communications or public affairs	14	26	37	17	6	0	0	23	39	56
2018	Science and technology	11	26	18	34	12	0	0	46	37	48
2018	Administration and operations	14	25	29	20	10	1	1	31	40	654
2018	Human resources	19	17	25	13	12	8	6	29	42	71
2018	Financial management	16	20	33	21	8	1	1	29	37	192
2018	Procurement	9	31	18	22	20	0	0	42	40	16
2018	Real property	29	25	28	10	7	0	0	17	54	26
2018	Information management	11	18	29	22	11	4	6	37	31	68
2018	Information technology	21	11	38	18	9	4	0	28	33	42
2018	Data sciences	6	24	23	21	22	3	2	44	31	52
2018	Policy	19	28	31	17	4	1	0	21	48	226
2018	Project management	17	30	28	16	7	1	1	23	48	246
2018	Other services to the public	9	26	28	23	12	1	1	35	36	149
2018	None of the above	18	28	27	17	7	4	0	24	47	194

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	22	25	24	11	4	0	36	38	157
2018	Health care practitioners	26	27	21	15	8	1	2	24	54	318
2018	Compliance, inspection and enforcement	15	30	19	14	14	2	5	30	49	52
2018	Communications or public affairs	33	22	31	10	3	0	2	13	55	55
2018	Science and technology	17	29	32	9	10	0	2	20	48	48
2018	Administration and operations	20	27	27	16	7	1	2	24	49	655
2018	Human resources	16	27	24	11	13	0	9	26	47	71
2018	Financial management	16	25	29	21	8	0	0	29	41	192
2018	Procurement	14	14	51	9	11	0	0	20	28	15
2018	Real property	31	35	23	5	6	0	0	11	66	26
2018	Information management	11	19	28	21	10	4	8	34	34	67
2018	Information technology	28	12	44	2	4	8	3	7	44	42
2018	Data sciences	14	20	39	5	16	5	2	23	36	53
2018	Policy	24	29	31	10	5	0	0	16	53	227
2018	Project management	28	30	29	8	3	1	1	11	59	248
2018	Other services to the public	18	18	31	24	5	3	1	30	37	149
2018	None of the above	21	28	30	14	4	1	2	19	50	193

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	14	30	28	13	0	2	42	27	160
2018	Health care practitioners	10	16	34	22	14	3	2	38	27	320
2018	Compliance, inspection and enforcement	1	9	31	41	18	0	0	59	10	52
2018	Communications or public affairs	19	22	37	16	6	0	0	22	41	56
2018	Science and technology	4	12	37	28	18	0	0	47	16	48
2018	Administration and operations	10	18	36	22	12	1	1	35	29	650
2018	Human resources	7	15	41	16	15	6	0	33	23	70
2018	Financial management	9	15	34	29	12	0	1	41	25	189
2018	Procurement	9	18	8	45	20	0	0	64	27	16
2018	Real property	4	24	38	28	3	4	0	32	29	26
2018	Information management	5	10	26	31	18	5	5	54	17	68
2018	Information technology	5	9	38	29	14	3	3	45	15	41
2018	Data sciences	5	18	32	26	17	0	2	44	23	53
2018	Policy	20	28	29	21	3	0	0	24	47	226
2018	Project management	13	26	35	21	5	0	0	27	39	249
2018	Other services to the public	4	18	34	31	9	1	2	41	24	147
2018	None of the above	7	18	34	26	9	2	4	37	26	193

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	24	17	19	14	2	0	34	49	160
2018	Health care practitioners	29	23	21	15	10	1	2	25	54	318
2018	Compliance, inspection and enforcement	11	25	31	20	12	0	1	32	36	52
2018	Communications or public affairs	19	16	36	20	6	0	1	27	36	56
2018	Science and technology	7	30	21	25	15	2	0	41	38	47
2018	Administration and operations	20	21	29	17	10	1	2	28	43	653
2018	Human resources	26	25	27	11	7	4	0	19	53	70
2018	Financial management	16	28	26	21	7	1	1	29	44	192
2018	Procurement	18	19	36	18	0	9	0	20	41	16
2018	Real property	30	23	30	3	9	0	5	13	56	25
2018	Information management	15	21	26	17	17	0	4	36	38	67
2018	Information technology	14	31	23	11	10	3	8	23	50	42
2018	Data sciences	10	20	32	14	19	3	2	34	32	53
2018	Policy	19	24	31	19	4	3	0	23	44	225
2018	Project management	23	31	25	13	5	1	1	18	56	249
2018	Other services to the public	19	21	29	21	8	1	1	30	40	149
2018	None of the above	15	19	35	19	8	3	2	29	35	194

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	21	23	16	4	3	1	21	55	160
2018	Health care practitioners	22	26	25	13	11	0	2	25	50	319
2018	Compliance, inspection and enforcement	9	14	30	17	27	2	1	45	24	51
2018	Communications or public affairs	20	7	40	24	7	0	1	32	27	56
2018	Science and technology	8	20	36	17	17	0	2	34	29	48
2018	Administration and operations	18	26	27	17	9	1	2	27	45	651
2018	Human resources	9	19	37	15	13	7	0	30	30	70
2018	Financial management	19	19	30	19	12	1	1	32	38	191
2018	Procurement	9	22	15	22	18	13	0	46	36	16
2018	Real property	18	34	25	9	5	9	0	15	57	25
2018	Information management	15	27	19	14	19	3	3	35	45	67
2018	Information technology	13	19	35	13	11	7	3	26	35	42
2018	Data sciences	10	30	23	16	19	0	2	36	41	53
2018	Policy	20	26	28	17	5	3	1	22	48	226
2018	Project management	20	28	27	13	8	1	2	22	50	249
2018	Other services to the public	16	23	28	21	6	4	2	29	41	150
2018	None of the above	18	20	26	21	6	3	6	30	41	192

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	26	28	17	9	1	1	27	44	161
2018	Health care practitioners	27	27	23	13	7	1	2	21	56	320
2018	Compliance, inspection and enforcement	15	19	34	16	13	2	0	30	34	52
2018	Communications or public affairs	17	26	28	16	6	7	0	24	46	55
2018	Science and technology	11	31	34	18	4	0	2	22	43	48
2018	Administration and operations	21	26	30	15	5	2	1	21	49	656
2018	Human resources	14	25	37	11	6	0	7	19	41	70
2018	Financial management	13	23	35	19	7	2	0	27	38	190
2018	Procurement	9	22	40	15	5	9	0	22	35	16
2018	Real property	33	35	8	21	3	0	0	24	68	26
2018	Information management	8	14	51	13	8	1	5	23	23	69
2018	Information technology	20	20	34	12	7	7	0	21	43	42
2018	Data sciences	9	18	34	16	15	6	2	33	29	53
2018	Policy	18	30	34	14	3	0	0	17	49	227
2018	Project management	26	26	35	7	3	1	1	10	54	249
2018	Other services to the public	20	21	31	21	3	3	1	25	42	150
2018	None of the above	24	24	22	18	6	1	4	26	50	194

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	23	25	14	16	1	1	43	31	159
2018	Health care practitioners	24	29	15	15	11	6	1	56	28	316
2018	Compliance, inspection and enforcement	18	29	31	15	3	2	3	49	19	52
2018	Communications or public affairs	28	32	12	11	8	6	4	66	21	55
2018	Science and technology	25	28	21	11	10	2	4	56	22	47
2018	Administration and operations	17	35	20	13	10	4	2	55	24	655
2018	Human resources	40	34	11	5	0	7	3	82	5	71
2018	Financial management	21	30	21	12	10	4	2	54	24	189
2018	Procurement	22	32	15	9	13	9	0	58	25	16
2018	Real property	16	16	40	13	9	6	0	34	23	25
2018	Information management	28	31	18	6	9	5	3	64	16	69
2018	Information technology	28	29	20	5	7	10	0	64	14	42
2018	Data sciences	31	23	16	7	7	14	2	65	16	53
2018	Policy	20	32	18	9	11	7	2	57	22	230
2018	Project management	18	32	20	17	8	2	2	52	27	247
2018	Other services to the public	19	29	18	19	12	3	1	50	32	150
2018	None of the above	20	29	18	12	12	4	5	55	26	193

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	29	14	13	14	0	0	59	27	159
2018	Health care practitioners	42	26	11	10	10	0	1	69	21	320
2018	Compliance, inspection and enforcement	30	49	6	9	6	0	0	79	15	52
2018	Communications or public affairs	57	25	3	4	8	2	2	85	12	55
2018	Science and technology	31	44	15	8	3	0	0	75	10	47
2018	Administration and operations	37	31	9	13	8	1	0	69	21	653
2018	Human resources	55	33	7	3	1	1	0	89	4	71
2018	Financial management	36	33	8	13	9	1	0	70	22	188
2018	Procurement	35	32	6	0	27	0	0	67	27	16
2018	Real property	43	13	19	17	8	0	0	56	25	25
2018	Information management	47	27	10	8	8	0	0	74	16	69
2018	Information technology	53	22	7	13	3	3	0	77	16	42
2018	Data sciences	49	28	9	7	8	0	0	77	15	53
2018	Policy	39	37	7	8	8	1	0	76	17	228
2018	Project management	30	32	12	15	10	0	0	62	26	245
2018	Other services to the public	43	23	8	12	13	1	0	67	25	150
2018	None of the above	33	31	11	9	11	4	1	67	22	190

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	20	21	19	24	4	1	32	45	160
2018	Health care practitioners	14	21	19	19	14	10	4	40	38	319
2018	Compliance, inspection and enforcement	11	26	17	15	16	14	1	44	36	52
2018	Communications or public affairs	12	13	14	19	13	22	7	36	44	55
2018	Science and technology	12	29	25	15	13	7	0	43	30	47
2018	Administration and operations	11	23	20	15	16	12	2	40	36	654
2018	Human resources	18	22	24	6	3	15	12	55	12	69
2018	Financial management	13	25	18	13	21	8	2	43	37	189
2018	Procurement	13	9	20	9	27	18	5	28	47	16
2018	Real property	3	25	40	9	8	15	0	33	20	25
2018	Information management	14	25	22	9	5	18	7	52	18	67
2018	Information technology	16	21	29	11	8	8	7	44	22	42
2018	Data sciences	16	19	10	21	8	24	2	47	39	52
2018	Policy	9	25	20	16	10	17	3	43	33	229
2018	Project management	9	17	26	19	17	10	2	30	41	246
2018	Other services to the public	10	25	18	17	18	11	2	40	40	150
2018	None of the above	10	22	23	14	17	12	3	37	36	193

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	34	15	14	8	0	0	63	22	159
2018	Health care practitioners	40	38	6	11	5	0	1	78	16	318
2018	Compliance, inspection and enforcement	35	51	8	5	1	0	0	85	6	52
2018	Communications or public affairs	55	36	2	5	3	0	0	90	8	55
2018	Science and technology	37	34	10	14	4	0	0	71	18	47
2018	Administration and operations	37	39	11	8	5	0	0	76	13	651
2018	Human resources	65	29	4	2	0	0	0	94	2	71
2018	Financial management	34	40	10	12	4	1	0	74	16	189
2018	Procurement	32	41	0	13	13	0	0	73	27	16
2018	Real property	30	46	15	9	0	0	0	76	9	25
2018	Information management	49	29	8	10	3	0	0	78	13	68
2018	Information technology	64	15	11	10	0	0	0	79	10	41
2018	Data sciences	51	35	8	4	2	0	0	86	6	52
2018	Policy	46	34	9	7	4	0	0	81	10	230
2018	Project management	33	43	10	10	3	0	0	77	13	245
2018	Other services to the public	44	30	14	7	5	0	0	74	12	150
2018	None of the above	40	37	8	8	6	0	0	77	14	193

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	34	21	8	6	1	1	63	15	160
2018	Health care practitioners	39	37	10	9	4	1	0	77	12	319
2018	Compliance, inspection and enforcement	34	51	9	4	2	0	0	85	6	52
2018	Communications or public affairs	37	54	4	2	3	0	0	91	5	55
2018	Science and technology	33	42	21	0	3	2	0	76	3	46
2018	Administration and operations	34	39	14	7	4	2	0	75	11	652
2018	Human resources	55	34	7	2	0	1	0	91	2	71
2018	Financial management	30	41	13	8	5	2	0	73	14	188
2018	Procurement	22	51	9	0	0	18	0	89	0	16
2018	Real property	23	46	25	4	3	0	0	69	7	25
2018	Information management	43	39	8	3	6	0	0	83	9	69
2018	Information technology	37	45	10	5	3	0	0	82	8	42
2018	Data sciences	52	37	9	2	2	0	0	88	3	53
2018	Policy	46	40	7	4	2	1	0	86	7	229
2018	Project management	32	40	18	8	2	0	0	72	10	246
2018	Other services to the public	39	34	13	11	1	2	0	75	12	149
2018	None of the above	34	36	15	7	8	1	0	71	14	192

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	31	17	10	7	0	0	66	17	159
2018	Health care practitioners	42	28	12	10	8	0	0	70	18	321
2018	Compliance, inspection and enforcement	32	52	9	6	1	0	0	84	8	50
2018	Communications or public affairs	35	40	11	5	5	0	3	78	11	56
2018	Science and technology	37	34	13	10	4	2	0	72	15	46
2018	Administration and operations	39	30	12	10	8	0	0	69	18	648
2018	Human resources	49	29	8	10	1	1	2	80	12	70
2018	Financial management	42	31	9	9	7	1	0	74	17	189
2018	Procurement	51	31	5	0	13	0	0	82	13	16
2018	Real property	26	40	19	10	0	4	0	69	11	26
2018	Information management	45	31	6	10	8	0	0	76	18	70
2018	Information technology	31	39	16	8	3	0	3	72	11	42
2018	Data sciences	51	27	9	5	3	0	6	83	8	52
2018	Policy	34	41	9	10	5	1	0	76	15	225
2018	Project management	27	36	16	11	8	1	0	64	19	247
2018	Other services to the public	38	35	9	11	7	0	0	73	18	149
2018	None of the above	31	38	8	11	7	4	0	72	19	191

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	27	14	10	8	1	1	67	19	159
2018	Health care practitioners	48	26	11	9	6	0	0	74	15	321
2018	Compliance, inspection and enforcement	41	44	11	1	1	1	0	86	3	50
2018	Communications or public affairs	54	22	5	9	5	1	3	80	15	56
2018	Science and technology	45	34	6	6	7	2	0	80	14	46
2018	Administration and operations	45	26	14	7	6	1	0	72	14	647
2018	Human resources	57	27	11	4	0	0	2	85	4	70
2018	Financial management	45	31	11	6	6	1	1	77	12	188
2018	Procurement	82	0	5	9	5	0	0	82	13	16
2018	Real property	30	34	21	7	0	7	0	69	8	26
2018	Information management	46	34	7	6	4	3	0	82	10	69
2018	Information technology	52	23	10	10	0	4	0	79	11	42
2018	Data sciences	50	26	7	8	3	0	6	81	12	52
2018	Policy	50	29	5	9	6	1	0	80	15	225
2018	Project management	40	31	14	8	5	2	0	72	14	246
2018	Other services to the public	43	31	10	10	6	1	0	74	16	149
2018	None of the above	38	30	10	10	4	6	1	73	16	189

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	37	11	10	8	0	0	72	18	160
2018	Health care practitioners	46	23	15	8	8	0	0	69	16	319
2018	Compliance, inspection and enforcement	40	47	13	0	0	0	0	87	0	50
2018	Communications or public affairs	38	44	3	6	5	0	4	86	11	55
2018	Science and technology	43	25	16	10	5	2	0	69	15	45
2018	Administration and operations	42	29	11	11	7	1	0	71	18	645
2018	Human resources	51	33	12	3	1	0	0	84	4	70
2018	Financial management	40	29	9	12	9	0	0	70	21	187
2018	Procurement	68	18	0	0	13	0	0	87	13	16
2018	Real property	41	29	13	13	0	4	0	73	14	26
2018	Information management	45	34	8	5	6	2	0	80	12	70
2018	Information technology	47	28	9	8	3	2	3	79	11	42
2018	Data sciences	49	28	7	10	0	0	6	82	11	51
2018	Policy	42	33	8	9	7	1	0	76	15	225
2018	Project management	33	38	10	11	7	0	0	71	19	246
2018	Other services to the public	50	22	10	8	10	0	0	72	18	149
2018	None of the above	31	30	11	17	6	3	1	64	25	190

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	29	12	5	8	0	0	75	13	160
2018	Health care practitioners	58	21	9	4	6	2	0	81	10	318
2018	Compliance, inspection and enforcement	57	33	9	0	1	0	0	90	1	50
2018	Communications or public affairs	62	16	11	2	5	0	3	81	7	56
2018	Science and technology	43	35	17	3	3	0	0	77	6	46
2018	Administration and operations	54	23	11	6	5	1	0	78	11	646
2018	Human resources	69	23	8	0	0	0	0	92	0	70
2018	Financial management	51	24	10	9	5	1	0	76	15	188
2018	Procurement	78	9	0	0	13	0	0	87	13	16
2018	Real property	50	20	13	10	4	3	0	73	14	26
2018	Information management	56	23	10	5	5	1	0	79	11	70
2018	Information technology	58	26	8	6	3	0	0	83	9	42
2018	Data sciences	71	15	11	0	0	3	0	89	0	51
2018	Policy	61	23	7	4	4	1	0	85	8	226
2018	Project management	52	25	13	4	6	0	0	78	9	247
2018	Other services to the public	55	19	12	7	7	0	0	74	15	148
2018	None of the above	48	27	11	5	5	5	1	79	10	190

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	26	17	8	9	0	0	66	16	160
2018	Health care practitioners	50	22	11	7	9	0	0	72	16	321
2018	Compliance, inspection and enforcement	43	43	11	1	1	0	0	86	3	50
2018	Communications or public affairs	49	24	6	12	5	0	3	76	18	56
2018	Science and technology	42	34	10	7	6	0	0	77	13	45
2018	Administration and operations	49	22	13	8	7	0	0	72	15	646
2018	Human resources	63	25	7	4	1	0	0	88	5	70
2018	Financial management	45	32	9	7	6	0	0	77	13	188
2018	Procurement	73	9	0	0	18	0	0	82	18	16
2018	Real property	38	28	15	14	0	4	0	69	15	26
2018	Information management	55	28	7	4	7	0	0	82	11	69
2018	Information technology	53	25	13	9	0	0	0	78	9	42
2018	Data sciences	64	23	9	4	1	0	0	87	5	51
2018	Policy	47	29	7	9	6	0	0	77	16	225
2018	Project management	41	32	11	9	6	1	0	74	16	247
2018	Other services to the public	50	22	12	5	11	0	0	72	16	149
2018	None of the above	43	29	9	8	5	4	1	76	14	191

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	34	16	6	9	0	0	68	15	30
2018	Health care practitioners	21	32	12	17	13	2	2	56	32	88
2018	Compliance, inspection and enforcement	36	17	8	8	14	0	17	64	27	10
2018	Communications or public affairs	20	47	20	6	0	0	7	72	6	15
2018	Science and technology	8	50	23	0	12	0	8	62	13	11
2018	Administration and operations	24	37	14	9	11	2	4	64	21	182
2018	Human resources	29	34	12	0	0	4	20	84	0	25
2018	Financial management	22	34	16	12	10	0	7	60	23	59
2018	Information management	45	26	12	0	7	10	0	79	8	14
2018	Data sciences	33	34	25	9	0	0	0	66	9	12
2018	Policy	29	22	12	19	3	3	11	60	26	67
2018	Project management	12	40	22	17	7	0	2	53	24	55
2018	Other services to the public	19	38	25	16	0	0	2	58	16	36
2018	None of the above	24	36	19	10	4	0	7	64	15	42

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	31	17	9	8	2	0	65	17	161
2018	Health care practitioners	28	27	18	11	11	5	0	58	23	321
2018	Compliance, inspection and enforcement	26	34	17	6	8	9	0	66	15	52
2018	Communications or public affairs	15	35	24	11	5	9	0	56	18	56
2018	Science and technology	31	25	23	6	6	9	0	62	13	47
2018	Administration and operations	27	34	17	10	8	3	0	64	19	652
2018	Human resources	20	36	14	10	5	16	0	66	17	70
2018	Financial management	26	29	18	14	7	4	1	58	23	191
2018	Procurement	37	18	9	9	18	9	0	61	30	16
2018	Real property	17	38	23	7	10	7	0	58	18	26
2018	Information management	29	39	12	7	3	11	0	76	11	71
2018	Information technology	27	27	14	4	10	19	0	65	17	42
2018	Data sciences	37	39	8	5	4	5	0	81	10	53
2018	Policy	30	30	17	12	9	2	0	61	22	229
2018	Project management	22	35	17	14	10	3	0	59	24	248
2018	Other services to the public	31	24	23	12	7	1	1	57	20	150
2018	None of the above	20	34	16	14	11	5	1	57	26	194

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	32	15	13	10	0	0	61	23	162
2018	Health care practitioners	26	27	16	15	15	1	0	54	30	323
2018	Compliance, inspection and enforcement	27	28	16	17	8	5	0	58	26	52
2018	Communications or public affairs	20	35	22	13	3	6	0	59	18	56
2018	Science and technology	29	26	28	7	9	0	0	55	17	45
2018	Administration and operations	26	34	18	11	10	1	0	61	21	656
2018	Human resources	28	25	21	7	5	8	6	62	14	69
2018	Financial management	24	33	15	13	12	2	1	60	25	192
2018	Procurement	33	22	9	0	27	9	0	61	30	16
2018	Real property	18	33	22	9	15	4	0	53	25	26
2018	Information management	31	36	16	8	5	4	0	70	13	71
2018	Information technology	20	35	16	5	10	14	0	64	18	42
2018	Data sciences	32	44	4	5	9	5	0	80	16	53
2018	Policy	23	37	15	15	10	0	0	60	25	228
2018	Project management	20	32	20	14	13	1	0	52	27	249
2018	Other services to the public	29	31	15	15	9	1	1	60	25	149
2018	None of the above	18	28	19	17	14	4	0	48	32	192

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	34	18	14	11	3	0	56	26	160
2018	Health care practitioners	17	25	19	17	17	4	0	44	36	323
2018	Compliance, inspection and enforcement	22	29	19	14	10	5	0	54	26	52
2018	Communications or public affairs	11	32	20	19	6	12	0	49	28	55
2018	Science and technology	15	30	29	7	14	4	0	48	22	47
2018	Administration and operations	18	30	19	17	10	4	0	51	29	651
2018	Human resources	23	28	18	15	7	10	0	56	24	69
2018	Financial management	17	26	22	19	12	3	1	45	32	191
2018	Procurement	29	17	13	13	18	9	0	51	35	16
2018	Real property	10	21	27	8	19	16	0	37	32	26
2018	Information management	21	27	26	5	8	13	0	56	15	71
2018	Information technology	14	30	17	10	13	15	0	52	28	42
2018	Data sciences	25	34	14	9	9	9	0	65	20	52
2018	Policy	14	31	17	22	13	3	0	46	36	229
2018	Project management	11	31	24	18	14	2	0	43	33	247
2018	Other services to the public	20	35	19	15	9	1	1	56	24	150
2018	None of the above	13	24	23	17	15	7	0	41	34	193

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	35	19	15	14	1	0	51	29	162
2018	Health care practitioners	17	28	14	20	20	1	0	45	40	322
2018	Compliance, inspection and enforcement	12	30	21	17	18	2	0	43	36	52
2018	Communications or public affairs	8	37	22	26	5	3	0	46	32	56
2018	Science and technology	11	36	24	16	12	0	0	48	28	47
2018	Administration and operations	18	30	17	19	14	2	0	49	34	654
2018	Human resources	18	31	9	21	7	13	0	57	33	69
2018	Financial management	14	30	17	22	14	2	0	45	37	192
2018	Procurement	42	4	13	0	32	9	0	51	35	16
2018	Real property	22	15	35	5	19	3	0	38	26	26
2018	Information management	19	34	14	17	12	4	0	55	30	70
2018	Information technology	14	31	20	14	13	8	0	49	29	42
2018	Data sciences	20	30	9	21	18	3	0	51	39	53
2018	Policy	11	33	18	23	13	0	0	45	37	228
2018	Project management	12	26	20	24	16	1	0	38	41	248
2018	Other services to the public	17	37	14	13	16	2	1	56	30	149
2018	None of the above	12	27	16	17	23	5	0	41	42	193

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	44	16	10	5	0	0	69	15	159
2018	Health care practitioners	21	36	18	17	8	0	0	57	25	315
2018	Compliance, inspection and enforcement	16	45	29	6	1	2	0	63	8	51
2018	Communications or public affairs	22	50	12	12	5	0	0	72	17	55
2018	Science and technology	13	49	20	13	4	0	0	63	17	45
2018	Administration and operations	23	43	18	10	5	1	0	67	15	654
2018	Human resources	30	40	11	15	4	0	0	70	19	71
2018	Financial management	22	43	15	13	6	0	0	65	20	190
2018	Procurement	40	22	20	13	5	0	0	62	18	16
2018	Real property	21	35	26	8	9	0	0	57	17	25
2018	Information management	24	42	24	6	4	1	0	66	10	69
2018	Information technology	16	55	12	10	3	5	0	74	14	42
2018	Data sciences	29	45	9	15	2	0	0	74	17	52
2018	Policy	19	50	11	15	5	0	1	69	20	230
2018	Project management	14	43	20	15	8	0	0	57	23	245
2018	Other services to the public	23	38	18	12	8	1	0	61	21	148
2018	None of the above	18	36	20	17	7	2	0	56	24	193

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	31	16	10	13	2	0	60	23	161
2018	Health care practitioners	31	32	13	12	10	2	1	64	23	318
2018	Compliance, inspection and enforcement	18	46	15	16	1	4	0	67	18	52
2018	Communications or public affairs	21	36	10	27	1	3	1	60	30	56
2018	Science and technology	17	46	22	12	2	0	2	64	14	46
2018	Administration and operations	27	36	16	13	5	2	1	65	19	653
2018	Human resources	32	41	10	3	6	7	0	79	10	71
2018	Financial management	25	38	12	15	7	1	2	64	23	190
2018	Procurement	31	33	27	5	5	0	0	64	9	16
2018	Real property	24	29	23	20	0	4	0	55	21	25
2018	Information management	27	39	8	15	5	6	1	70	21	71
2018	Information technology	40	47	3	5	3	3	0	89	8	42
2018	Data sciences	30	34	5	10	10	1	10	72	23	53
2018	Policy	24	37	13	13	10	2	0	63	23	230
2018	Project management	20	43	14	14	8	0	0	64	22	247
2018	Other services to the public	26	39	15	10	8	1	1	66	18	148
2018	None of the above	22	31	17	14	8	7	0	58	24	192

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	36	23	8	10	0	0	59	18	161
2018	Health care practitioners	23	39	21	10	5	1	0	63	16	318
2018	Compliance, inspection and enforcement	26	34	32	3	3	2	0	62	6	52
2018	Communications or public affairs	21	46	18	12	1	1	0	68	13	56
2018	Science and technology	22	45	25	6	2	0	0	67	8	46
2018	Administration and operations	25	38	18	11	6	1	0	64	17	649
2018	Human resources	27	36	20	6	5	5	0	67	12	71
2018	Financial management	23	37	23	10	6	2	0	61	16	189
2018	Procurement	26	20	18	22	5	9	0	51	30	16
2018	Real property	17	26	37	17	3	0	0	43	20	25
2018	Information management	25	39	19	9	5	3	0	67	14	71
2018	Information technology	34	45	16	0	5	0	0	79	5	42
2018	Data sciences	23	43	12	11	4	0	8	71	16	53
2018	Policy	17	41	20	15	6	2	0	59	21	228
2018	Project management	21	39	19	10	10	1	0	61	20	245
2018	Other services to the public	22	38	23	10	6	1	0	61	16	149
2018	None of the above	21	29	23	13	7	7	0	53	22	193

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	23	15	17	21	5	1	44	40	162
2018	Health care practitioners	18	22	18	15	17	9	1	45	36	319
2018	Compliance, inspection and enforcement	14	25	16	19	10	16	0	46	35	52
2018	Communications or public affairs	11	26	18	27	7	8	3	41	38	56
2018	Science and technology	15	18	31	11	12	10	2	38	26	46
2018	Administration and operations	17	24	19	16	15	6	2	45	34	653
2018	Human resources	20	25	25	10	6	10	4	52	19	71
2018	Financial management	14	23	22	17	17	6	0	40	37	191
2018	Procurement	22	9	27	0	18	19	5	41	24	16
2018	Real property	14	16	33	14	10	10	3	35	27	25
2018	Information management	14	23	12	14	14	20	3	48	36	69
2018	Information technology	18	25	26	4	10	12	5	52	17	42
2018	Data sciences	19	20	20	10	8	13	11	50	24	52
2018	Policy	10	22	20	18	17	10	3	37	40	230
2018	Project management	11	22	19	21	18	8	1	36	43	246
2018	Other services to the public	17	23	20	13	17	7	3	44	33	149
2018	None of the above	16	22	16	15	20	8	2	42	40	192

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	29	16	12	18	1	0	54	30	161
2018	Health care practitioners	20	24	17	20	15	4	0	46	36	320
2018	Compliance, inspection and enforcement	26	29	21	14	9	1	0	56	23	52
2018	Communications or public affairs	19	35	12	20	9	4	0	57	30	56
2018	Science and technology	10	42	19	19	8	3	0	53	27	46
2018	Administration and operations	21	33	17	14	12	2	0	56	27	652
2018	Human resources	36	33	12	11	5	2	0	71	17	70
2018	Financial management	15	41	15	15	11	1	1	58	27	191
2018	Procurement	31	29	13	0	27	0	0	60	27	16
2018	Real property	6	25	46	8	7	8	0	34	16	25
2018	Information management	21	28	16	11	12	11	2	56	27	71
2018	Information technology	13	36	22	13	11	6	0	52	25	42
2018	Data sciences	20	31	20	19	5	5	0	54	25	53
2018	Policy	16	35	16	18	13	2	0	52	31	230
2018	Project management	13	35	21	15	14	2	0	49	30	246
2018	Other services to the public	21	32	21	13	11	2	0	54	24	147
2018	None of the above	17	29	17	15	20	2	0	47	36	193

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	22	18	13	26	2	0	42	39	162
2018	Health care practitioners	18	22	20	17	19	3	2	41	38	321
2018	Compliance, inspection and enforcement	15	19	13	21	23	6	1	37	48	52
2018	Communications or public affairs	18	20	24	15	20	1	1	39	36	56
2018	Science and technology	14	19	23	18	22	4	0	35	41	46
2018	Administration and operations	20	25	15	17	19	2	1	47	37	653
2018	Human resources	27	32	10	12	9	7	4	65	24	70
2018	Financial management	18	29	15	18	17	1	2	48	36	190
2018	Procurement	13	9	24	5	32	18	0	27	44	16
2018	Real property	17	17	23	18	22	0	3	35	41	25
2018	Information management	15	24	16	16	18	10	2	44	38	71
2018	Information technology	6	22	20	14	23	8	5	33	43	42
2018	Data sciences	19	20	10	28	15	5	3	42	47	53
2018	Policy	18	30	10	17	20	3	0	50	39	229
2018	Project management	17	30	17	19	17	2	0	47	36	247
2018	Other services to the public	22	22	19	16	17	3	2	45	34	148
2018	None of the above	15	26	17	13	22	5	2	44	38	193

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	26	24	12	12	3	0	50	25	162
2018	Health care practitioners	21	33	19	16	9	2	0	55	25	322
2018	Compliance, inspection and enforcement	18	37	27	11	1	6	0	59	13	52
2018	Communications or public affairs	19	56	14	4	3	3	0	77	8	56
2018	Science and technology	14	41	21	16	6	2	0	56	23	46
2018	Administration and operations	20	36	22	12	6	4	0	59	18	655
2018	Human resources	27	44	17	5	4	2	0	73	9	71
2018	Financial management	13	41	20	12	9	3	1	56	22	191
2018	Procurement	18	22	24	13	9	9	5	46	26	16
2018	Real property	17	44	15	12	11	0	0	62	23	25
2018	Information management	17	31	29	12	4	6	0	52	17	70
2018	Information technology	17	35	26	2	16	5	0	55	18	42
2018	Data sciences	34	30	15	10	3	6	2	69	15	53
2018	Policy	19	40	19	15	4	3	0	62	19	229
2018	Project management	17	39	20	12	10	2	0	57	23	247
2018	Other services to the public	24	33	25	10	6	3	0	59	16	149
2018	None of the above	13	36	25	11	11	4	0	52	22	193

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	37	13	7	5	1	1	75	12	160
2018	Health care practitioners	40	35	15	4	3	3	0	78	7	323
2018	Compliance, inspection and enforcement	41	44	10	4	0	1	0	86	4	52
2018	Communications or public affairs	38	42	6	11	3	0	0	80	14	55
2018	Science and technology	31	41	25	3	0	0	0	72	3	46
2018	Administration and operations	38	34	14	7	5	2	0	74	12	651
2018	Human resources	33	44	15	2	1	4	0	80	4	70
2018	Financial management	35	45	9	7	3	2	0	81	11	190
2018	Procurement	42	36	13	9	0	0	0	77	9	16
2018	Real property	24	40	19	10	8	0	0	63	18	25
2018	Information management	42	39	13	4	0	2	0	82	4	71
2018	Information technology	49	25	18	3	3	3	0	76	5	42
2018	Data sciences	47	33	7	3	2	6	2	87	5	52
2018	Policy	29	42	13	9	6	1	0	72	15	229
2018	Project management	29	43	13	8	5	2	0	74	14	245
2018	Other services to the public	34	38	18	5	2	2	0	74	7	150
2018	None of the above	32	40	16	7	4	0	0	73	11	193

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	42	12	3	7	1	0	78	11	160
2018	Health care practitioners	38	37	12	7	4	2	1	77	11	322
2018	Compliance, inspection and enforcement	42	43	8	6	0	1	0	86	7	52
2018	Communications or public affairs	39	41	8	9	3	0	0	79	12	55
2018	Science and technology	30	54	10	6	0	0	0	84	6	46
2018	Administration and operations	36	38	14	7	5	1	0	74	12	649
2018	Human resources	43	44	8	3	2	0	0	87	6	71
2018	Financial management	24	54	11	8	2	2	0	80	10	190
2018	Procurement	28	45	9	9	0	9	0	80	10	16
2018	Real property	20	38	30	12	0	0	0	58	12	25
2018	Information management	37	37	17	6	1	2	0	75	7	71
2018	Information technology	44	34	11	5	3	3	0	80	8	42
2018	Data sciences	52	37	7	0	0	3	2	93	0	52
2018	Policy	26	45	16	8	4	0	0	72	12	228
2018	Project management	27	40	15	11	6	1	0	67	18	245
2018	Other services to the public	33	39	16	7	3	2	0	74	10	150
2018	None of the above	35	35	16	9	5	0	0	70	14	193

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	33	13	4	6	0	1	77	10	160
2018	Health care practitioners	40	36	10	8	5	0	0	77	13	322
2018	Compliance, inspection and enforcement	40	45	14	1	0	0	0	85	1	51
2018	Communications or public affairs	38	49	7	3	4	0	0	87	7	55
2018	Science and technology	40	39	15	5	0	0	0	80	5	45
2018	Administration and operations	41	38	11	5	4	0	0	80	9	652
2018	Human resources	54	39	4	2	1	0	0	92	4	71
2018	Financial management	35	42	13	8	2	1	0	78	9	189
2018	Procurement	28	27	27	9	9	0	0	55	18	16
2018	Real property	20	44	19	8	8	0	0	65	16	25
2018	Information management	47	36	4	7	6	0	1	84	13	70
2018	Information technology	42	41	15	0	3	0	0	83	3	42
2018	Data sciences	50	44	3	2	0	1	0	95	2	53
2018	Policy	36	41	14	6	3	0	0	77	9	228
2018	Project management	31	47	11	6	5	0	0	78	12	247
2018	Other services to the public	45	32	15	5	4	0	0	77	9	150
2018	None of the above	38	35	16	8	3	0	0	73	11	194

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	32	23	6	14	0	1	57	20	160
2018	Health care practitioners	26	31	21	11	11	0	0	57	22	323
2018	Compliance, inspection and enforcement	31	31	12	17	9	0	0	62	26	52
2018	Communications or public affairs	29	38	16	12	4	2	0	67	16	55
2018	Science and technology	32	32	16	10	10	0	0	63	21	46
2018	Administration and operations	30	32	17	11	8	0	0	63	20	647
2018	Human resources	42	33	13	8	4	1	0	75	11	71
2018	Financial management	25	34	20	11	9	1	0	59	20	190
2018	Procurement	17	36	28	0	18	0	0	53	18	16
2018	Real property	22	16	37	14	11	0	0	38	25	25
2018	Information management	42	33	15	6	3	2	0	76	8	71
2018	Information technology	31	31	24	6	5	3	0	64	12	41
2018	Data sciences	38	44	5	9	4	0	0	82	13	52
2018	Policy	16	37	24	14	8	0	0	54	22	228
2018	Project management	22	31	19	16	12	0	0	53	28	246
2018	Other services to the public	33	28	19	12	8	1	0	61	20	150
2018	None of the above	26	24	21	15	12	1	0	51	27	192

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	38	19	9	10	0	63	19	159
2018	Health care practitioners	26	31	20	14	9	0	56	24	320
2018	Compliance, inspection and enforcement	31	32	11	20	6	0	63	26	52
2018	Communications or public affairs	27	47	13	10	4	0	74	13	54
2018	Science and technology	37	32	10	14	7	0	69	21	46
2018	Administration and operations	29	34	18	12	7	0	63	19	648
2018	Human resources	40	31	15	9	5	1	71	14	71
2018	Financial management	25	37	20	9	8	1	63	17	189
2018	Procurement	17	45	20	0	18	0	62	18	16
2018	Real property	23	23	25	20	9	0	46	29	24
2018	Information management	34	35	19	7	3	2	71	10	70
2018	Information technology	31	34	27	3	5	0	65	8	41
2018	Data sciences	39	39	9	9	5	0	78	14	53
2018	Policy	19	39	21	14	7	0	58	21	227
2018	Project management	24	34	16	15	11	0	58	26	244
2018	Other services to the public	28	32	21	13	5	1	61	18	150
2018	None of the above	25	28	23	16	6	0	54	23	193

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	24	19	12	16	3	0	52	29	160
2018	Health care practitioners	29	23	17	15	13	3	1	54	28	322
2018	Compliance, inspection and enforcement	30	27	15	18	10	1	0	58	28	52
2018	Communications or public affairs	30	27	11	19	7	6	0	61	27	55
2018	Science and technology	30	27	15	9	17	2	0	58	27	45
2018	Administration and operations	28	24	19	13	11	3	0	54	26	653
2018	Human resources	36	24	18	13	6	4	0	62	19	71
2018	Financial management	25	22	21	15	13	4	0	48	30	191
2018	Procurement	18	31	11	13	18	9	0	54	35	16
2018	Real property	24	18	23	14	20	0	0	42	34	25
2018	Information management	37	28	17	7	8	4	0	67	15	70
2018	Information technology	20	32	16	17	6	9	0	57	25	42
2018	Data sciences	37	18	19	10	12	3	0	57	23	53
2018	Policy	22	24	23	12	13	6	0	49	26	229
2018	Project management	24	22	21	16	13	3	0	48	30	246
2018	Other services to the public	34	18	23	12	11	3	0	54	23	150
2018	None of the above	21	23	21	18	14	2	0	46	33	193

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	29	31	39	161
2018	Health care practitioners	25	37	38	323
2018	Compliance, inspection and enforcement	19	39	42	52
2018	Communications or public affairs	37	22	41	55
2018	Science and technology	29	43	28	45
2018	Administration and operations	35	25	40	655
2018	Human resources	37	24	39	71
2018	Financial management	37	22	41	191
2018	Procurement	27	28	45	16
2018	Real property	27	22	51	26
2018	Information management	31	32	37	71
2018	Information technology	40	27	33	42
2018	Data sciences	39	34	27	53
2018	Policy	47	15	38	230
2018	Project management	36	26	38	248
2018	Other services to the public	29	34	37	148
2018	None of the above	31	31	39	192

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Client contact centre	9	35	50	6	0	0	48
2018	Health care practitioners	17	12	29	13	5	23	79
2018	Compliance, inspection and enforcement	0	25	58	0	7	10	12
2018	Communications or public affairs	4	53	26	5	8	4	20
2018	Science and technology	32	6	34	20	8	0	15
2018	Administration and operations	13	33	28	6	12	8	230
2018	Human resources	14	36	36	3	11	0	30
2018	Financial management	9	28	34	10	10	10	68
2018	Information management	20	29	29	5	11	5	23
2018	Information technology	27	20	40	6	7	0	17
2018	Data sciences	4	16	42	4	28	4	22
2018	Policy	11	30	45	4	8	2	107
2018	Project management	20	30	32	6	5	7	89
2018	Other services to the public	18	16	33	10	18	5	47
2018	None of the above	9	23	34	14	7	13	58

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	27	73	162
2018	Health care practitioners	27	73	324
2018	Compliance, inspection and enforcement	8	92	52
2018	Communications or public affairs	25	75	56
2018	Science and technology	19	81	46
2018	Administration and operations	18	82	655
2018	Human resources	8	92	70
2018	Financial management	15	85	189
2018	Real property	22	78	26
2018	Information management	15	85	71
2018	Data sciences	8	92	53
2018	Policy	17	83	227
2018	Project management	24	76	248
2018	Other services to the public	21	79	150
2018	None of the above	27	73	194

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	38	44
2018	Health care practitioners	51	86
2018	Communications or public affairs	36	15
2018	Administration and operations	54	121
2018	Financial management	60	30
2018	Information management	60	13
2018	Policy	47	40
2018	Project management	39	59
2018	Other services to the public	32	32
2018	None of the above	60	51

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	67	44
2018	Health care practitioners	53	86
2018	Administration and operations	65	121
2018	Financial management	62	30
2018	Information management	50	13
2018	Policy	71	40
2018	Project management	67	59
2018	Other services to the public	57	32
2018	None of the above	43	51

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	44
2018	Health care practitioners	12	86
2018	Communications or public affairs	0	15
2018	Science and technology	0	11
2018	Administration and operations	7	121

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	11	86
2018	Communications or public affairs	0	15
2018	Administration and operations	0	121
2018	Financial management	0	30
2018	Information management	0	13
2018	Policy	0	40
2018	Project management	0	59

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	22	86
2018	Science and technology	0	11
2018	Administration and operations	4	121
2018	Project management	11	59

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	44
2018	Health care practitioners	23	86
2018	Science and technology	55	11
2018	Administration and operations	7	121
2018	Information management	0	13
2018	Project management	17	59
2018	Other services to the public	14	32
2018	None of the above	13	51

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	12	86
2018	Science and technology	0	11
2018	Administration and operations	4	121
2018	Project management	11	59
2018	Other services to the public	0	32

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	55	45
2018	Health care practitioners	49	86
2018	Communications or public affairs	38	15
2018	Science and technology	57	11
2018	Administration and operations	39	121
2018	Financial management	58	30
2018	Information management	40	13
2018	Policy	41	40
2018	Project management	31	59
2018	Other services to the public	33	32
2018	None of the above	41	51

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	44	45
2018	Health care practitioners	47	86
2018	Communications or public affairs	38	15
2018	Science and technology	46	11
2018	Administration and operations	38	121
2018	Financial management	56	30
2018	Policy	46	40
2018	Project management	43	59
2018	Other services to the public	26	32
2018	None of the above	23	51

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	53	45
2018	Health care practitioners	54	86
2018	Communications or public affairs	57	15
2018	Administration and operations	50	121
2018	Financial management	48	30
2018	Information management	39	13
2018	Policy	52	40
2018	Project management	56	59
2018	Other services to the public	28	32
2018	None of the above	45	51

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	42	45
2018	Health care practitioners	31	86
2018	Communications or public affairs	63	15
2018	Administration and operations	47	121
2018	Financial management	48	30
2018	Policy	42	40
2018	Project management	40	59
2018	Other services to the public	38	32
2018	None of the above	41	51

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	40	45
2018	Health care practitioners	43	86
2018	Communications or public affairs	45	15
2018	Administration and operations	41	121
2018	Financial management	30	30
2018	Information management	41	13
2018	Policy	52	40
2018	Project management	31	59
2018	Other services to the public	23	32
2018	None of the above	22	51

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	67	45
2018	Health care practitioners	48	86
2018	Communications or public affairs	61	15
2018	Administration and operations	54	121
2018	Financial management	53	30
2018	Policy	51	40
2018	Project management	46	59
2018	Other services to the public	46	32
2018	None of the above	50	51

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	33	45
2018	Health care practitioners	34	86
2018	Administration and operations	39	121
2018	Financial management	46	30
2018	Information management	37	13
2018	Policy	37	40
2018	Project management	34	59
2018	Other services to the public	29	32
2018	None of the above	31	51

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Communications or public affairs	15
2018	Science and technology	11
2018	Administration and operations	121
2018	Information management	13
2018	Project management	59
2018	None of the above	51

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	6	86
2018	Communications or public affairs	0	15
2018	Project management	9	59
2018	Other services to the public	15	32

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	11	45
2018	Health care practitioners	7	86
2018	Science and technology	50	11
2018	Administration and operations	12	121
2018	Information management	0	13
2018	Other services to the public	12	32

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	49	45
2018	Health care practitioners	47	86
2018	Communications or public affairs	42	15
2018	Science and technology	50	11
2018	Administration and operations	55	121
2018	Financial management	51	30
2018	Information management	35	13
2018	Policy	59	40
2018	Project management	59	59
2018	Other services to the public	39	32
2018	None of the above	27	51

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	28	45
2018	Health care practitioners	27	86
2018	Communications or public affairs	30	15
2018	Administration and operations	20	121
2018	Financial management	25	30
2018	Policy	36	40
2018	Project management	20	59
2018	Other services to the public	25	32
2018	None of the above	23	51

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	17	86
2018	Communications or public affairs	0	15
2018	Administration and operations	17	121
2018	Financial management	18	30
2018	Policy	18	40
2018	Project management	16	59
2018	None of the above	11	51

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	57	45
2018	Health care practitioners	61	86
2018	Administration and operations	56	121
2018	Financial management	47	30
2018	Policy	71	40
2018	Project management	42	58
2018	Other services to the public	34	32
2018	None of the above	45	51

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	30	45
2018	Health care practitioners	29	86
2018	Administration and operations	26	121
2018	Financial management	35	30
2018	Policy	42	40
2018	Project management	19	58
2018	Other services to the public	39	32
2018	None of the above	21	51

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	15
2018	Administration and operations	4	121
2018	Financial management	15	30
2018	Policy	20	40
2018	Other services to the public	13	32

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	19	45
2018	Health care practitioners	18	86
2018	Administration and operations	19	121
2018	Financial management	32	30
2018	Policy	20	40
2018	Project management	13	58
2018	Other services to the public	12	32
2018	None of the above	10	51

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	12	45
2018	Health care practitioners	7	86
2018	Communications or public affairs	0	15
2018	Administration and operations	7	121
2018	Project management	16	58
2018	Other services to the public	14	32

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	45
2018	Health care practitioners	7	86
2018	Communications or public affairs	0	15
2018	Science and technology	0	11
2018	Administration and operations	7	121
2018	Information management	0	13
2018	None of the above	0	51

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	17	45
2018	Health care practitioners	10	86
2018	Administration and operations	15	121
2018	Financial management	18	30
2018	Project management	18	58
2018	None of the above	16	51

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	9	86
2018	Science and technology	0	11
2018	Administration and operations	15	121
2018	Project management	13	58
2018	None of the above	8	51

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	24	45
2018	Health care practitioners	26	86
2018	Communications or public affairs	36	15
2018	Administration and operations	23	121
2018	Financial management	23	30
2018	Policy	20	40
2018	Project management	29	58
2018	Other services to the public	26	32
2018	None of the above	30	51

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	17	45
2018	Health care practitioners	9	80
2018	Administration and operations	8	113
2018	Project management	8	58
2018	Other services to the public	13	31
2018	None of the above	8	51

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	45
2018	Health care practitioners	21	80
2018	Administration and operations	19	113
2018	Financial management	16	28
2018	Policy	14	39
2018	Project management	15	58
2018	None of the above	18	51

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	11
2018	Administration and operations	6	113
2018	Financial management	0	28
2018	Policy	12	39
2018	None of the above	10	51

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	45
2018	Communications or public affairs	0	15
2018	Administration and operations	7	113

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	45
2018	Health care practitioners	13	80
2018	Administration and operations	9	113
2018	Policy	11	39
2018	Project management	15	58

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	10	45
2018	Health care practitioners	8	80
2018	Science and technology	0	11
2018	Administration and operations	14	113
2018	Policy	15	39
2018	Project management	13	58
2018	None of the above	14	51

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	45
2018	Health care practitioners	7	80
2018	Administration and operations	15	113
2018	Policy	13	39

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	17	80
2018	Administration and operations	14	113
2018	Project management	8	58
2018	None of the above	16	51

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	45
2018	Health care practitioners	15	80
2018	Science and technology	0	11
2018	Administration and operations	12	113
2018	Financial management	19	28
2018	Project management	10	58

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	31	45
2018	Health care practitioners	30	80
2018	Science and technology	52	11
2018	Administration and operations	31	113
2018	Financial management	45	28
2018	Policy	37	39
2018	Project management	40	58
2018	Other services to the public	14	31
2018	None of the above	30	51

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	9	80
2018	Communications or public affairs	0	15
2018	Administration and operations	5	113
2018	Policy	20	39
2018	Other services to the public	13	31
2018	None of the above	12	51

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	41	45
2018	Health care practitioners	42	80
2018	Communications or public affairs	43	15
2018	Administration and operations	53	113
2018	Financial management	59	28
2018	Policy	50	39
2018	Project management	50	58
2018	Other services to the public	35	31
2018	None of the above	38	51

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Client contact centre	45
2018	Health care practitioners	80
2018	Communications or public affairs	15
2018	Administration and operations	113
2018	Other services to the public	31

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	52	45
2018	Health care practitioners	66	80
2018	Communications or public affairs	55	15
2018	Administration and operations	61	113
2018	Financial management	58	28
2018	Policy	66	39
2018	Project management	65	58
2018	Other services to the public	60	31
2018	None of the above	60	51

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	15
2018	Administration and operations	5	113
2018	Financial management	0	28
2018	Other services to the public	0	31

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	45
2018	Health care practitioners	13	80
2018	Communications or public affairs	0	15
2018	Science and technology	0	11
2018	Administration and operations	18	113
2018	Financial management	16	28
2018	Project management	15	58

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	17	28	9	13	12	3	41	26	162
2018	Health care practitioners	12	16	25	12	12	19	5	36	31	319
2018	Compliance, inspection and enforcement	11	18	20	7	5	32	8	47	20	52
2018	Communications or public affairs	1	22	22	11	6	35	1	37	28	56
2018	Science and technology	5	31	30	6	8	17	2	45	17	46
2018	Administration and operations	13	20	23	11	11	18	4	43	28	651
2018	Human resources	23	30	19	6	4	17	1	65	12	71
2018	Financial management	12	23	29	12	8	11	6	42	23	191
2018	Procurement	17	18	33	0	9	18	5	45	12	16
2018	Real property	11	17	37	10	4	14	7	36	18	25
2018	Information management	14	11	22	4	9	32	9	43	21	71
2018	Information technology	16	21	21	8	4	24	5	53	17	42
2018	Data sciences	17	16	20	0	4	25	18	58	7	53
2018	Policy	7	18	21	12	15	21	7	35	37	230
2018	Project management	8	19	26	12	13	18	4	35	32	248
2018	Other services to the public	18	17	26	13	8	12	6	42	26	149
2018	None of the above	10	10	26	14	13	19	8	27	37	193

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	30	22	7	9	6	0	60	17	162
2018	Health care practitioners	25	31	20	8	8	7	0	61	17	321
2018	Compliance, inspection and enforcement	19	31	16	7	5	18	4	64	15	52
2018	Communications or public affairs	12	21	24	21	4	18	0	41	30	56
2018	Science and technology	23	35	25	6	7	4	0	60	13	45
2018	Administration and operations	24	32	20	8	8	7	0	61	18	650
2018	Human resources	33	35	12	11	4	6	0	72	15	71
2018	Financial management	22	34	22	11	5	5	1	59	17	191
2018	Procurement	17	29	40	0	9	0	5	48	9	16
2018	Real property	21	25	23	11	7	14	0	53	21	26
2018	Information management	27	26	22	3	9	11	2	61	14	70
2018	Information technology	32	37	10	4	8	8	0	75	13	42
2018	Data sciences	33	24	9	9	4	12	9	72	17	53
2018	Policy	15	31	23	13	8	8	0	51	23	229
2018	Project management	17	32	22	14	9	5	0	52	25	247
2018	Other services to the public	28	25	27	8	7	6	0	56	15	149
2018	None of the above	19	25	24	15	9	9	0	48	26	193

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	15	85	162
2018	Health care practitioners	12	88	323
2018	Communications or public affairs	12	88	56
2018	Science and technology	9	91	46
2018	Administration and operations	12	88	656
2018	Human resources	8	92	70
2018	Financial management	9	91	192
2018	Real property	24	76	26
2018	Information management	9	91	71
2018	Information technology	15	85	42
2018	Policy	13	87	230
2018	Project management	14	86	248
2018	Other services to the public	12	88	150
2018	None of the above	14	86	192

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	39	26
2018	Health care practitioners	20	38
2018	Administration and operations	26	76
2018	Financial management	43	18
2018	Policy	45	31
2018	Project management	49	35
2018	Other services to the public	23	16
2018	None of the above	63	27

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	77	26
2018	Health care practitioners	52	38
2018	Administration and operations	81	76
2018	Policy	68	31
2018	Project management	78	35
2018	Other services to the public	44	16
2018	None of the above	74	27

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Other services to the public	0	16

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Client contact centre	26
2018	Administration and operations	76
2018	Financial management	18
2018	Policy	31
2018	Project management	35
2018	Other services to the public	16
2018	None of the above	27

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	11	38
2018	Financial management	0	18
2018	Other services to the public	0	16

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	17	26
2018	Health care practitioners	30	38
2018	Administration and operations	7	76
2018	Project management	14	35
2018	Other services to the public	32	16
2018	None of the above	15	27

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	12	76
2018	Policy	0	31

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	40	26
2018	Health care practitioners	54	38
2018	Administration and operations	44	75
2018	Financial management	43	18
2018	Policy	55	31
2018	Project management	47	34
2018	Other services to the public	36	17
2018	None of the above	45	27

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	26
2018	Health care practitioners	16	38
2018	Administration and operations	34	75
2018	Policy	35	31
2018	Project management	38	34
2018	Other services to the public	37	17
2018	None of the above	34	27

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	13	38
2018	Administration and operations	21	75
2018	Financial management	27	18
2018	Policy	16	31
2018	Project management	17	34

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	27

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	23	38
2018	Administration and operations	14	75
2018	Policy	29	31
2018	Project management	18	34
2018	Other services to the public	28	17
2018	None of the above	25	27

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	26
2018	Administration and operations	23	75
2018	Financial management	38	18
2018	Policy	23	31
2018	Project management	29	34
2018	None of the above	17	27

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Total responses
2018	Health care practitioners	38
2018	Administration and operations	75
2018	Policy	31
2018	Other services to the public	17

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2018	Client contact centre	26
2018	Health care practitioners	38
2018	Policy	31
2018	Project management	34
2018	Other services to the public	17
2018	None of the above	27

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	26
2018	None of the above	0	27

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	12	75
2018	Project management	14	34

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2018	Client contact centre	26
2018	Health care practitioners	38
2018	Administration and operations	75
2018	Financial management	18
2018	Policy	31
2018	Project management	34
2018	Other services to the public	17
2018	None of the above	27

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	15	75
2018	Project management	16	34

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2018	Client contact centre	26
2018	Health care practitioners	38
2018	Financial management	18
2018	Policy	31
2018	Project management	34
2018	Other services to the public	17
2018	None of the above	27

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	27	26
2018	Health care practitioners	13	38
2018	Administration and operations	18	75

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	28	26
2018	Health care practitioners	26	38
2018	Administration and operations	27	76
2018	Financial management	35	18
2018	Policy	39	31
2018	Project management	29	35
2018	Other services to the public	37	17
2018	None of the above	23	27

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	9	76
2018	Policy	16	31
2018	Project management	16	35

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	19	76

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2018	Client contact centre	26
2018	Policy	31
2018	None of the above	27

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2018	Client contact centre	26
2018	Project management	35
2018	Other services to the public	17
2018	None of the above	27

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	13	38
2018	Project management	16	35

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	7	76

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	55	26
2018	Health care practitioners	57	38
2018	Administration and operations	54	76
2018	Financial management	49	18
2018	Policy	36	31
2018	Project management	47	35
2018	Other services to the public	39	17
2018	None of the above	55	27

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Project management	16	35

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	28	36
2018	Administration and operations	11	75
2018	Project management	14	35

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	17

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Total responses
2018	Health care practitioners	36
2018	Financial management	17
2018	Policy	30

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	0	36
2018	Project management	0	35

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	0	26
2018	None of the above	0	27

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	17
2018	Other services to the public	0	17

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	15	75

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	19	75
2018	None of the above	0	27

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	23	26
2018	Administration and operations	26	75
2018	Financial management	37	17
2018	Policy	27	30
2018	Project management	30	35

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	0	36

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	48	26
2018	Health care practitioners	21	36
2018	Administration and operations	52	75
2018	Financial management	65	17
2018	Policy	33	30
2018	Project management	42	35
2018	Other services to the public	24	17
2018	None of the above	42	27

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Client contact centre	26
2018	Health care practitioners	36
2018	Administration and operations	75
2018	Policy	30
2018	Other services to the public	17
2018	None of the above	27

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	60	26
2018	Health care practitioners	56	36
2018	Administration and operations	70	75
2018	Financial management	60	17
2018	Policy	57	30
2018	Project management	65	35
2018	Other services to the public	26	17
2018	None of the above	56	27

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Total responses
2018	Health care practitioners	36
2018	Financial management	17
2018	Policy	30
2018	Project management	35
2018	Other services to the public	17
2018	None of the above	27

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	20	26
2018	Health care practitioners	20	34
2018	Administration and operations	13	75
2018	Project management	15	35
2018	None of the above	18	27

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	20	28	7	5	16	2	50	15	161
2018	Health care practitioners	14	19	30	5	5	24	4	45	13	324
2018	Compliance, inspection and enforcement	14	18	16	5	4	32	9	56	16	51
2018	Communications or public affairs	7	13	24	6	2	47	2	39	15	55
2018	Science and technology	7	29	33	5	2	23	2	47	9	47
2018	Administration and operations	17	17	29	6	7	22	3	45	16	649
2018	Human resources	17	24	25	5	2	24	2	56	10	70
2018	Financial management	13	24	33	4	4	17	3	47	11	191
2018	Procurement	17	22	29	0	0	27	5	58	0	16
2018	Real property	6	13	41	7	5	21	7	26	16	25
2018	Information management	13	13	17	4	7	36	9	49	20	70
2018	Information technology	20	12	24	5	3	30	5	51	12	41
2018	Data sciences	11	13	22	6	0	31	18	46	11	53
2018	Policy	8	15	21	10	9	29	7	37	30	229
2018	Project management	11	16	29	8	8	24	3	38	22	243
2018	Other services to the public	16	17	34	7	8	14	3	41	18	150
2018	None of the above	12	14	31	7	5	25	6	37	18	194

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	28	25	4	7	7	0	62	11	161
2018	Health care practitioners	26	30	23	7	4	10	1	62	12	324
2018	Compliance, inspection and enforcement	18	41	10	1	5	19	6	78	9	52
2018	Communications or public affairs	14	31	24	12	2	18	0	54	17	56
2018	Science and technology	18	45	28	3	4	2	0	65	7	47
2018	Administration and operations	26	27	25	8	6	8	1	58	15	648
2018	Human resources	31	33	16	9	2	7	0	70	13	71
2018	Financial management	22	38	23	6	3	6	1	66	10	192
2018	Procurement	26	11	58	0	0	0	5	39	0	16
2018	Real property	21	19	32	5	9	14	0	46	16	26
2018	Information management	23	32	15	5	9	14	3	66	16	69
2018	Information technology	25	40	13	0	8	13	0	75	9	40
2018	Data sciences	27	26	15	6	3	15	7	68	12	53
2018	Policy	16	32	21	10	10	8	2	54	22	229
2018	Project management	21	30	24	9	8	8	1	56	18	243
2018	Other services to the public	29	20	28	9	5	8	0	54	15	150
2018	None of the above	21	24	31	8	5	11	0	51	15	194

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	19	26	16	22	1	2	35	38	161
2018	Health care practitioners	14	18	24	19	25	0	0	32	43	324
2018	Compliance, inspection and enforcement	15	31	21	12	21	0	0	46	33	50
2018	Communications or public affairs	11	18	34	15	22	0	0	29	37	56
2018	Science and technology	21	23	24	14	17	0	0	44	31	47
2018	Administration and operations	19	23	25	13	18	0	1	42	32	651
2018	Human resources	18	23	21	16	22	0	1	41	38	71
2018	Financial management	18	19	22	15	24	0	1	38	40	191
2018	Procurement	40	37	13	9	0	0	0	77	9	16
2018	Real property	20	24	25	13	18	0	0	44	31	25
2018	Information management	21	14	19	18	26	0	3	36	45	71
2018	Information technology	26	34	18	8	10	0	5	63	19	42
2018	Data sciences	21	21	22	9	23	2	2	44	33	53
2018	Policy	22	27	16	16	19	0	0	49	35	229
2018	Project management	16	27	29	13	14	0	0	43	28	246
2018	Other services to the public	15	23	26	13	23	0	0	38	36	150
2018	None of the above	19	18	22	18	23	0	0	37	41	193

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	23	18	21	21	1	40	42	161
2018	Health care practitioners	16	25	28	15	16	0	41	31	322
2018	Compliance, inspection and enforcement	29	11	33	15	12	0	40	27	52
2018	Communications or public affairs	13	35	32	8	13	0	48	21	56
2018	Science and technology	7	36	25	22	10	0	43	33	47
2018	Administration and operations	16	27	26	16	14	1	43	30	652
2018	Human resources	24	27	21	14	14	0	51	28	69
2018	Financial management	17	26	30	13	15	0	43	28	192
2018	Procurement	5	22	51	9	14	0	26	23	16
2018	Real property	17	25	21	8	29	0	42	37	25
2018	Information management	29	26	24	9	12	0	55	21	71
2018	Information technology	22	38	25	9	6	0	60	15	42
2018	Data sciences	20	27	28	13	11	2	47	24	53
2018	Policy	9	26	32	17	16	0	35	33	229
2018	Project management	11	21	33	19	17	0	31	35	247
2018	Other services to the public	15	20	26	21	18	0	36	39	149
2018	None of the above	20	27	28	13	11	0	47	24	193

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	28	22	15	11	1	1	51	27	161
2018	Health care practitioners	28	35	16	13	7	1	2	64	20	319
2018	Compliance, inspection and enforcement	25	34	26	9	4	2	0	61	13	52
2018	Communications or public affairs	8	39	29	13	11	0	0	47	24	55
2018	Science and technology	22	36	30	10	2	0	0	58	12	47
2018	Administration and operations	21	31	25	14	7	1	1	53	21	650
2018	Human resources	25	33	21	10	10	0	1	58	21	70
2018	Financial management	21	28	28	14	8	0	1	49	22	190
2018	Procurement	31	28	5	9	14	9	5	68	26	16
2018	Real property	22	33	22	5	18	0	0	55	24	25
2018	Information management	35	34	20	5	7	0	0	68	12	70
2018	Information technology	26	50	15	6	3	0	0	76	9	42
2018	Data sciences	24	33	26	6	9	0	2	58	15	51
2018	Policy	11	26	32	19	13	0	0	37	31	228
2018	Project management	14	28	32	16	11	0	0	42	26	242
2018	Other services to the public	20	31	27	15	7	1	0	51	22	150
2018	None of the above	21	33	24	11	8	0	3	56	19	193

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	15	17	18	34	1	1	30	53	159
2018	Health care practitioners	17	20	25	16	22	0	0	37	38	322
2018	Compliance, inspection and enforcement	27	28	17	12	13	2	0	56	26	52
2018	Communications or public affairs	26	21	19	16	17	0	2	47	34	56
2018	Science and technology	23	25	11	22	18	0	0	49	40	46
2018	Administration and operations	18	22	24	15	18	1	1	41	34	649
2018	Human resources	31	24	12	16	17	0	0	55	33	68
2018	Financial management	20	20	25	21	14	0	0	40	35	190
2018	Procurement	27	26	28	0	18	0	0	53	18	16
2018	Real property	9	25	23	19	20	0	4	35	41	25
2018	Information management	26	18	20	20	10	2	3	47	33	71
2018	Information technology	17	36	24	15	8	0	0	52	23	42
2018	Data sciences	28	17	27	16	11	0	2	45	27	52
2018	Policy	14	20	29	18	18	1	0	34	37	227
2018	Project management	9	23	23	24	21	0	0	32	45	246
2018	Other services to the public	14	24	20	14	26	1	2	39	40	150
2018	None of the above	25	17	26	11	20	0	0	42	31	191

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	27	9	4	9	1	6	76	13	159
2018	Health care practitioners	37	30	12	8	8	1	4	70	17	323
2018	Compliance, inspection and enforcement	52	19	21	6	1	0	0	71	7	52
2018	Communications or public affairs	40	26	21	4	8	0	2	67	12	55
2018	Science and technology	52	29	6	5	5	0	4	84	10	47
2018	Administration and operations	46	23	14	6	4	0	6	74	11	649
2018	Human resources	38	25	20	5	4	0	7	68	10	71
2018	Financial management	40	31	17	5	3	0	3	73	9	191
2018	Procurement	58	0	9	11	0	0	22	75	14	16
2018	Real property	34	19	28	3	5	0	11	59	9	25
2018	Information management	68	9	8	1	2	0	11	87	4	71
2018	Information technology	63	29	2	0	4	0	3	94	4	42
2018	Data sciences	54	24	7	6	3	0	5	83	10	52
2018	Policy	32	32	17	9	8	0	3	66	17	229
2018	Project management	32	29	22	10	6	0	1	62	16	245
2018	Other services to the public	46	28	13	5	4	1	3	77	10	149
2018	None of the above	42	27	12	3	7	3	6	76	11	191

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	23	17	16	13	0	2	53	30	160
2018	Health care practitioners	23	32	21	10	13	0	0	56	24	323
2018	Compliance, inspection and enforcement	26	23	27	19	4	0	0	49	23	52
2018	Communications or public affairs	24	39	13	9	13	0	2	64	22	56
2018	Science and technology	29	33	17	11	10	0	0	62	21	47
2018	Administration and operations	31	25	22	11	9	0	1	57	21	652
2018	Human resources	31	30	22	6	5	6	0	65	11	71
2018	Financial management	23	30	27	10	11	0	0	53	20	192
2018	Procurement	23	55	9	5	0	9	0	85	5	16
2018	Real property	40	30	14	5	11	0	0	70	17	26
2018	Information management	30	25	21	11	9	0	4	57	21	71
2018	Information technology	47	30	17	5	0	0	0	78	5	42
2018	Data sciences	40	28	17	3	9	0	2	69	13	53
2018	Policy	20	27	28	11	13	0	0	47	24	227
2018	Project management	21	26	26	14	14	0	0	47	27	245
2018	Other services to the public	32	24	19	15	10	0	0	56	25	149
2018	None of the above	30	28	23	7	11	0	1	59	18	191

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	23	23	13	8	0	1	56	21	159
2018	Health care practitioners	22	31	24	11	9	0	1	54	21	323
2018	Compliance, inspection and enforcement	27	29	29	10	2	2	0	57	13	51
2018	Communications or public affairs	19	38	30	11	1	0	2	57	12	56
2018	Science and technology	23	27	40	0	10	0	0	50	10	47
2018	Administration and operations	26	36	22	10	4	1	1	63	14	651
2018	Human resources	32	32	22	2	4	6	1	70	6	71
2018	Financial management	21	31	30	10	5	2	0	54	15	190
2018	Procurement	18	50	13	5	9	0	5	72	14	16
2018	Real property	19	31	29	12	4	5	0	53	16	24
2018	Information management	29	37	22	6	4	0	3	68	10	70
2018	Information technology	23	39	12	14	5	6	0	66	21	42
2018	Data sciences	24	34	19	10	11	0	2	59	22	53
2018	Policy	17	42	23	10	8	0	0	59	18	229
2018	Project management	15	36	24	16	7	0	0	52	24	248
2018	Other services to the public	23	35	20	11	8	2	1	60	19	150
2018	None of the above	22	34	19	12	11	2	0	57	23	191

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	31	26	10	9	0	0	55	19	159
2018	Health care practitioners	21	31	22	15	10	1	1	53	25	323
2018	Compliance, inspection and enforcement	17	35	22	15	8	0	2	53	24	51
2018	Communications or public affairs	15	31	33	10	11	0	0	46	21	56
2018	Science and technology	12	27	38	15	8	0	0	39	23	47
2018	Administration and operations	19	32	25	14	8	0	1	52	22	648
2018	Human resources	23	31	23	9	7	0	7	58	17	71
2018	Financial management	19	30	27	14	11	0	0	48	25	190
2018	Procurement	13	42	18	9	5	9	5	64	16	16
2018	Real property	16	17	37	17	8	5	0	34	27	25
2018	Information management	39	28	21	7	4	1	0	68	12	70
2018	Information technology	21	40	20	13	5	0	0	61	18	42
2018	Data sciences	26	25	34	7	6	0	2	52	13	53
2018	Policy	11	29	28	18	14	0	0	40	32	227
2018	Project management	11	26	35	17	11	0	0	38	28	249
2018	Other services to the public	21	21	36	15	5	2	0	43	21	150
2018	None of the above	17	31	24	16	9	2	0	49	26	190

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	28	17	13	10	0	0	60	23	159
2018	Health care practitioners	26	35	21	9	9	0	0	60	19	323
2018	Compliance, inspection and enforcement	23	28	23	21	3	0	2	52	25	51
2018	Communications or public affairs	14	37	25	13	11	0	0	51	24	56
2018	Science and technology	20	29	31	17	3	0	0	49	20	47
2018	Administration and operations	28	28	23	13	7	0	1	56	20	651
2018	Human resources	31	18	31	9	4	6	1	52	14	71
2018	Financial management	24	33	23	10	9	1	0	57	19	189
2018	Procurement	8	60	23	0	9	0	0	68	9	16
2018	Real property	23	24	31	7	8	8	0	51	16	26
2018	Information management	35	32	22	5	5	1	1	68	10	69
2018	Information technology	30	31	19	10	10	0	0	61	20	42
2018	Data sciences	27	25	24	14	9	0	2	52	23	53
2018	Policy	10	34	25	16	15	0	0	44	31	228
2018	Project management	13	29	28	17	13	0	0	42	30	246
2018	Other services to the public	18	37	22	10	12	1	0	55	22	150
2018	None of the above	16	32	22	13	15	1	1	49	29	191

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	27	16	14	11	0	0	59	25	158
2018	Health care practitioners	26	32	21	13	7	0	0	59	20	321
2018	Compliance, inspection and enforcement	22	27	31	8	7	0	5	51	16	51
2018	Communications or public affairs	35	29	21	10	6	0	0	63	16	56
2018	Science and technology	17	36	26	17	5	0	0	53	21	47
2018	Administration and operations	24	31	23	13	7	0	1	56	21	649
2018	Human resources	30	31	16	16	7	0	1	61	23	71
2018	Financial management	22	38	22	9	9	1	0	60	18	190
2018	Procurement	18	53	15	5	5	0	5	75	10	16
2018	Real property	26	28	24	8	10	5	0	56	19	25
2018	Information management	40	29	20	6	3	1	1	70	9	69
2018	Information technology	36	36	17	8	0	0	3	74	8	42
2018	Data sciences	32	30	27	7	3	0	2	63	10	52
2018	Policy	26	29	24	13	8	0	0	55	21	228
2018	Project management	16	35	26	16	7	0	0	51	23	248
2018	Other services to the public	28	29	23	12	7	1	0	58	19	149
2018	None of the above	22	35	17	17	7	0	1	58	24	187

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	23	14	2	3	1	4	80	5	156
2018	Health care practitioners	41	26	16	10	6	0	1	68	16	317
2018	Compliance, inspection and enforcement	38	29	20	11	0	0	2	69	11	51
2018	Communications or public affairs	44	20	18	7	10	0	0	65	17	56
2018	Science and technology	60	24	8	6	3	0	0	84	8	47
2018	Administration and operations	50	24	15	5	3	1	2	76	9	644
2018	Human resources	50	26	18	4	1	0	1	77	5	71
2018	Financial management	52	21	12	8	4	1	2	75	12	190
2018	Procurement	80	11	5	0	0	0	5	95	0	16
2018	Real property	46	22	19	6	7	0	0	68	13	25
2018	Information management	44	24	19	5	8	1	0	69	12	70
2018	Information technology	67	18	5	4	5	0	0	85	9	42
2018	Data sciences	65	16	13	2	3	0	2	82	5	53
2018	Policy	50	28	13	6	3	0	0	78	9	227
2018	Project management	41	30	16	8	5	0	1	71	12	245
2018	Other services to the public	48	31	8	3	9	0	1	80	12	150
2018	None of the above	52	24	5	10	6	1	1	78	16	189

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	13	7	3	3	3	5	85	7	158
2018	Health care practitioners	61	16	9	4	4	1	4	82	8	322
2018	Compliance, inspection and enforcement	70	14	11	1	0	0	4	87	1	51
2018	Communications or public affairs	66	18	5	1	3	1	5	89	5	56
2018	Science and technology	71	16	11	2	0	0	0	87	2	46
2018	Administration and operations	70	15	7	2	2	1	4	88	5	647
2018	Human resources	59	17	5	0	0	9	9	94	0	71
2018	Financial management	62	16	7	4	5	1	5	83	10	187
2018	Procurement	80	6	0	0	0	0	13	100	0	16
2018	Real property	66	16	9	5	4	0	0	82	9	25
2018	Information management	63	13	8	6	5	3	2	80	11	68
2018	Information technology	77	8	7	0	3	0	5	89	3	42
2018	Data sciences	70	11	10	3	0	0	5	86	4	53
2018	Policy	71	15	7	1	1	0	5	91	2	226
2018	Project management	64	20	8	4	2	0	2	85	6	245
2018	Other services to the public	69	18	4	3	3	2	2	90	6	148
2018	None of the above	70	13	4	3	4	2	5	88	7	189

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	18	9	3	9	1	3	78	12	159
2018	Health care practitioners	57	19	12	5	4	0	3	78	9	323
2018	Compliance, inspection and enforcement	72	10	7	0	4	0	7	89	4	51
2018	Communications or public affairs	56	14	13	6	3	1	6	76	10	56
2018	Science and technology	64	12	16	3	4	0	0	76	8	47
2018	Administration and operations	61	18	9	3	5	1	2	82	9	652
2018	Human resources	79	12	4	3	0	1	1	93	3	71
2018	Financial management	62	17	8	4	5	2	2	83	9	188
2018	Procurement	72	6	9	0	9	0	5	81	9	16
2018	Real property	57	13	13	4	14	0	0	69	18	26
2018	Information management	64	19	5	2	5	2	3	87	8	68
2018	Information technology	73	9	12	2	3	0	2	84	5	42
2018	Data sciences	68	11	8	6	2	2	3	83	8	53
2018	Policy	60	18	8	4	8	1	1	80	12	228
2018	Project management	60	17	10	9	3	1	0	78	12	247
2018	Other services to the public	66	14	8	3	4	1	2	84	8	150
2018	None of the above	51	19	9	8	8	1	4	74	16	191

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	29	14	5	7	0	1	74	12	161
2018	Health care practitioners	44	35	12	5	4	0	0	80	8	320
2018	Compliance, inspection and enforcement	46	35	14	2	1	0	2	82	4	51
2018	Communications or public affairs	52	38	3	4	3	0	0	89	7	56
2018	Science and technology	52	31	14	3	0	0	0	83	3	47
2018	Administration and operations	47	30	14	4	3	1	1	79	7	652
2018	Human resources	72	16	10	2	0	0	0	88	2	71
2018	Financial management	40	38	12	6	3	0	1	79	9	192
2018	Procurement	31	46	13	0	5	0	5	81	5	16
2018	Real property	42	36	6	3	5	5	4	85	9	26
2018	Information management	58	21	14	3	4	0	0	79	7	69
2018	Information technology	68	22	10	0	0	0	0	90	0	42
2018	Data sciences	62	22	9	2	3	0	2	86	4	53
2018	Policy	50	33	10	4	3	0	1	83	7	229
2018	Project management	46	34	15	3	2	0	0	80	5	246
2018	Other services to the public	51	27	11	6	5	0	0	78	11	149
2018	None of the above	50	25	14	8	2	0	2	76	10	193

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	20	13	6	9	1	1	71	16	161
2018	Health care practitioners	54	20	15	6	4	1	0	74	11	320
2018	Compliance, inspection and enforcement	65	19	8	5	0	0	4	87	5	51
2018	Communications or public affairs	42	35	13	6	3	0	1	77	10	56
2018	Science and technology	59	14	10	14	4	0	0	72	18	46
2018	Administration and operations	52	21	12	8	6	1	1	75	14	649
2018	Human resources	70	13	12	4	0	1	0	84	4	71
2018	Financial management	46	23	13	9	7	0	2	70	16	189
2018	Procurement	71	11	0	0	13	0	5	86	14	16
2018	Real property	34	35	3	9	8	9	3	78	19	26
2018	Information management	59	17	10	6	5	1	1	78	12	68
2018	Information technology	62	24	9	5	0	0	0	86	5	42
2018	Data sciences	64	17	5	6	6	0	2	82	12	53
2018	Policy	44	25	11	13	6	0	0	70	19	228
2018	Project management	45	25	18	8	4	0	0	70	12	243
2018	Other services to the public	52	24	8	6	9	0	1	77	15	149
2018	None of the above	52	22	13	5	7	0	0	75	13	192

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	8	4	2	1	0	27	90	4	161
2018	Health care practitioners	42	16	8	3	3	1	28	81	8	318
2018	Compliance, inspection and enforcement	44	17	3	6	0	0	29	87	9	51
2018	Communications or public affairs	52	12	3	0	0	2	31	95	0	54
2018	Science and technology	65	13	7	0	0	0	15	92	0	47
2018	Administration and operations	51	11	7	2	1	1	28	87	3	651
2018	Human resources	50	14	1	3	0	6	26	94	4	71
2018	Financial management	50	13	9	1	2	0	24	84	5	189
2018	Procurement	54	19	5	0	0	0	22	94	0	16
2018	Real property	43	15	0	0	0	9	33	100	0	25
2018	Information management	60	9	4	2	0	0	25	92	3	68
2018	Information technology	66	7	3	5	0	0	20	91	6	40
2018	Data sciences	51	10	5	3	0	0	31	88	4	53
2018	Policy	48	13	4	3	1	0	30	88	6	229
2018	Project management	49	12	6	2	0	0	31	88	3	243
2018	Other services to the public	53	11	8	2	0	0	27	87	2	148
2018	None of the above	52	9	4	1	3	1	30	88	6	191

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	26	13	5	4	1	5	76	10	159
2018	Health care practitioners	47	27	14	5	4	1	3	76	9	320
2018	Compliance, inspection and enforcement	38	28	24	5	0	0	5	70	5	51
2018	Communications or public affairs	66	26	3	0	3	0	2	93	4	56
2018	Science and technology	39	38	18	2	3	0	0	77	5	45
2018	Administration and operations	56	22	11	3	1	1	6	84	4	653
2018	Human resources	69	12	3	3	0	6	7	93	4	69
2018	Financial management	60	22	5	6	0	0	7	89	7	192
2018	Procurement	54	27	6	9	0	0	5	84	9	16
2018	Real property	33	34	20	8	0	5	0	70	9	25
2018	Information management	67	11	9	6	0	0	7	85	6	69
2018	Information technology	68	19	2	5	0	0	5	92	6	41
2018	Data sciences	62	18	15	0	0	0	5	84	0	53
2018	Policy	58	28	8	3	0	0	3	88	3	227
2018	Project management	44	27	17	6	1	0	5	75	8	246
2018	Other services to the public	57	24	12	3	2	0	1	82	5	148
2018	None of the above	53	24	9	7	2	1	5	81	10	193

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	15	7	6	4	1	5	82	10	161
2018	Health care practitioners	64	14	9	2	8	0	3	81	10	320
2018	Compliance, inspection and enforcement	55	24	6	5	7	0	2	82	12	51
2018	Communications or public affairs	67	14	3	11	3	1	1	83	14	56
2018	Science and technology	59	19	8	10	2	3	0	80	12	47
2018	Administration and operations	60	20	10	3	5	1	2	82	8	652
2018	Human resources	66	23	5	1	3	0	1	91	4	71
2018	Financial management	58	19	10	4	5	1	2	80	10	192
2018	Procurement	62	20	0	9	5	0	5	86	14	16
2018	Real property	60	19	0	10	8	0	4	81	19	25
2018	Information management	54	17	6	4	3	7	8	84	8	68
2018	Information technology	70	13	10	2	3	0	3	85	4	42
2018	Data sciences	60	16	10	10	3	0	2	78	13	52
2018	Policy	73	12	7	1	4	0	3	87	5	229
2018	Project management	59	18	9	5	5	0	3	80	11	246
2018	Other services to the public	69	13	9	3	4	2	1	84	6	149
2018	None of the above	56	16	9	5	10	1	2	74	16	193

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	26	14	5	2	0	3	78	7	159
2018	Health care practitioners	49	32	12	3	0	1	2	83	4	320
2018	Compliance, inspection and enforcement	35	54	9	1	1	0	0	88	3	50
2018	Communications or public affairs	42	26	22	8	0	0	1	69	9	56
2018	Science and technology	44	32	19	4	0	0	0	77	4	47
2018	Administration and operations	50	25	15	5	2	1	2	77	7	651
2018	Human resources	60	21	15	3	1	0	0	81	4	71
2018	Financial management	49	27	13	7	3	0	1	77	10	191
2018	Procurement	44	33	18	5	0	0	0	78	5	16
2018	Real property	52	30	5	0	0	9	4	94	0	25
2018	Information management	51	21	20	6	3	0	0	72	9	69
2018	Information technology	63	19	11	0	6	0	0	83	6	42
2018	Data sciences	52	19	20	4	3	0	2	72	8	53
2018	Policy	45	33	14	6	0	0	0	79	7	228
2018	Project management	46	32	14	5	2	0	1	79	7	246
2018	Other services to the public	50	30	13	4	2	0	1	81	6	149
2018	None of the above	52	29	13	1	3	1	1	82	4	192

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	24	33	17	9	0	1	40	27	162
2018	Health care practitioners	10	30	37	15	8	0	0	39	23	321
2018	Compliance, inspection and enforcement	15	18	47	19	1	0	0	33	20	51
2018	Communications or public affairs	10	46	27	14	3	0	0	57	17	56
2018	Science and technology	5	39	43	12	2	0	0	43	14	47
2018	Administration and operations	14	34	33	13	5	0	0	48	19	657
2018	Human resources	25	20	39	6	4	0	6	47	11	71
2018	Financial management	14	32	39	11	5	0	0	46	16	191
2018	Procurement	5	44	29	5	18	0	0	49	23	16
2018	Real property	12	27	37	20	4	0	0	39	24	26
2018	Information management	18	36	26	13	5	0	2	55	19	71
2018	Information technology	23	40	28	9	0	0	0	63	9	42
2018	Data sciences	29	29	31	9	2	0	0	58	11	53
2018	Policy	6	32	34	24	5	0	0	37	28	229
2018	Project management	8	29	38	18	7	0	0	37	25	248
2018	Other services to the public	12	23	46	13	5	2	0	36	18	150
2018	None of the above	11	32	35	17	4	0	1	43	21	192

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	24	35	16	10	1	26	39	159
2018	Health care practitioners	14	23	38	21	4	0	25	37	313
2018	Compliance, inspection and enforcement	11	15	39	25	10	0	35	26	50
2018	Communications or public affairs	10	19	35	19	17	0	37	28	56
2018	Science and technology	2	22	47	24	6	0	29	24	46
2018	Administration and operations	14	17	37	22	10	0	32	31	646
2018	Human resources	8	14	44	18	15	0	33	23	71
2018	Financial management	7	18	47	21	6	0	27	26	190
2018	Procurement	9	13	37	36	5	0	40	23	16
2018	Real property	10	26	38	16	9	0	25	37	25
2018	Information management	7	24	28	23	16	2	40	32	70
2018	Information technology	5	11	51	18	11	4	30	16	42
2018	Data sciences	2	18	36	22	20	2	43	20	52
2018	Policy	12	27	41	15	5	0	20	39	227
2018	Project management	13	23	41	18	5	0	23	36	245
2018	Other services to the public	8	27	41	19	5	0	24	35	147
2018	None of the above	11	25	36	22	6	1	28	36	188

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	43	18	10	9	1	1	63	19	160
2018	Health care practitioners	20	42	21	9	8	2	0	62	17	317
2018	Compliance, inspection and enforcement	28	47	15	6	3	1	0	76	9	51
2018	Communications or public affairs	20	39	10	26	5	0	0	59	31	54
2018	Science and technology	18	56	16	7	0	3	0	76	7	47
2018	Administration and operations	26	42	18	8	4	2	0	70	12	653
2018	Human resources	25	44	14	9	2	0	6	73	12	71
2018	Financial management	24	49	12	6	6	2	0	75	13	192
2018	Procurement	32	36	14	0	18	0	0	68	18	16
2018	Real property	25	35	24	9	0	7	0	65	10	26
2018	Information management	25	38	17	13	3	4	0	67	16	71
2018	Information technology	36	46	13	0	0	6	0	87	0	42
2018	Data sciences	26	52	8	10	3	2	0	79	13	52
2018	Policy	22	46	17	9	5	2	0	69	14	229
2018	Project management	20	41	21	12	4	2	0	62	16	249
2018	Other services to the public	21	45	17	11	4	2	0	68	15	147
2018	None of the above	18	43	15	13	8	3	0	63	21	190

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	23	20	22	15	1	1	42	38	162
2018	Health care practitioners	13	35	22	17	12	1	0	49	29	320
2018	Compliance, inspection and enforcement	22	34	26	10	8	0	0	56	18	51
2018	Communications or public affairs	12	41	15	21	6	5	0	56	28	55
2018	Science and technology	16	28	31	12	11	3	0	45	24	47
2018	Administration and operations	20	37	17	15	10	1	0	58	25	652
2018	Human resources	20	40	16	17	1	0	6	63	19	70
2018	Financial management	17	33	21	16	10	2	1	52	26	192
2018	Procurement	40	20	18	13	9	0	0	60	22	16
2018	Real property	23	30	15	17	7	9	0	58	26	26
2018	Information management	25	30	20	14	8	3	0	57	22	71
2018	Information technology	26	30	26	10	3	5	0	59	13	42
2018	Data sciences	27	41	13	7	7	4	0	71	15	53
2018	Policy	10	33	22	21	13	0	0	44	34	230
2018	Project management	13	31	18	23	12	2	0	45	37	249
2018	Other services to the public	22	36	18	15	8	1	0	59	23	149
2018	None of the above	13	31	15	25	12	4	0	46	39	193

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	28	19	16	11	2	1	24	76	162
2018	Health care practitioners	18	26	21	16	19	0	0	18	82	323
2018	Compliance, inspection and enforcement	9	48	14	13	13	3	0	9	91	51
2018	Communications or public affairs	14	15	31	22	16	2	0	15	85	55
2018	Science and technology	27	22	19	15	17	0	0	27	73	47
2018	Administration and operations	25	25	22	12	13	1	1	26	74	658
2018	Human resources	22	26	21	13	18	0	0	22	78	71
2018	Financial management	23	25	24	12	14	1	1	23	77	191
2018	Procurement	40	20	36	5	0	0	0	40	60	16
2018	Real property	26	20	26	10	7	7	3	29	71	25
2018	Information management	28	15	20	15	21	0	1	28	72	71
2018	Information technology	39	23	9	17	9	3	0	41	59	42
2018	Data sciences	20	22	13	15	20	8	2	22	78	53
2018	Policy	28	25	18	13	14	2	1	29	71	230
2018	Project management	24	32	22	11	10	1	0	25	75	247
2018	Other services to the public	20	27	20	20	10	2	1	21	79	150
2018	None of the above	21	25	20	18	13	2	0	22	78	194

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	29	120
2018	Health care practitioners	29	261
2018	Compliance, inspection and enforcement	14	45
2018	Communications or public affairs	37	46
2018	Science and technology	39	33
2018	Administration and operations	30	475
2018	Human resources	21	58
2018	Financial management	18	146
2018	Procurement	37	10
2018	Real property	26	15
2018	Information management	38	51
2018	Information technology	24	25
2018	Data sciences	34	39
2018	Policy	27	164
2018	Project management	21	185
2018	Other services to the public	22	115
2018	None of the above	26	149

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	35	120
2018	Health care practitioners	39	262
2018	Compliance, inspection and enforcement	21	45
2018	Communications or public affairs	36	46
2018	Science and technology	29	33
2018	Administration and operations	31	475
2018	Human resources	42	58
2018	Financial management	39	146
2018	Procurement	22	10
2018	Real property	35	15
2018	Information management	36	51
2018	Information technology	41	25
2018	Data sciences	50	39
2018	Policy	35	164
2018	Project management	37	185
2018	Other services to the public	41	115
2018	None of the above	30	149

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	21	120
2018	Health care practitioners	26	261
2018	Compliance, inspection and enforcement	51	45
2018	Communications or public affairs	24	46
2018	Science and technology	42	33
2018	Administration and operations	22	475
2018	Human resources	32	58
2018	Financial management	20	146
2018	Procurement	22	10
2018	Real property	28	15
2018	Information management	34	51
2018	Information technology	29	25
2018	Data sciences	26	39
2018	Policy	27	164
2018	Project management	17	185
2018	Other services to the public	20	115
2018	None of the above	21	149

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	38	120
2018	Health care practitioners	47	262
2018	Compliance, inspection and enforcement	41	45
2018	Communications or public affairs	45	46
2018	Science and technology	54	33
2018	Administration and operations	43	475
2018	Human resources	38	58
2018	Financial management	50	146
2018	Procurement	25	10
2018	Real property	37	15
2018	Information management	39	51
2018	Information technology	35	25
2018	Data sciences	36	39
2018	Policy	45	164
2018	Project management	45	185
2018	Other services to the public	48	115
2018	None of the above	40	149

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	3	120
2018	Health care practitioners	8	261
2018	Compliance, inspection and enforcement	14	45
2018	Communications or public affairs	6	46
2018	Science and technology	19	33
2018	Administration and operations	7	475
2018	Human resources	7	58
2018	Financial management	6	146
2018	Procurement	0	10
2018	Real property	0	15
2018	Information management	12	51
2018	Information technology	5	25
2018	Data sciences	14	39
2018	Policy	5	164
2018	Project management	5	185
2018	Other services to the public	2	115
2018	None of the above	4	149

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	26	120
2018	Health care practitioners	44	262
2018	Compliance, inspection and enforcement	29	45
2018	Communications or public affairs	36	46
2018	Science and technology	35	33
2018	Administration and operations	25	475
2018	Human resources	24	58
2018	Financial management	36	146
2018	Procurement	15	10
2018	Real property	55	15
2018	Information management	27	51
2018	Information technology	35	25
2018	Data sciences	28	39
2018	Policy	30	164
2018	Project management	24	185
2018	Other services to the public	32	115
2018	None of the above	31	149

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	31	120
2018	Health care practitioners	31	261
2018	Compliance, inspection and enforcement	21	45
2018	Communications or public affairs	30	46
2018	Science and technology	24	33
2018	Administration and operations	31	475
2018	Human resources	36	58
2018	Financial management	40	146
2018	Procurement	30	10
2018	Real property	41	15
2018	Information management	29	51
2018	Information technology	40	25
2018	Data sciences	28	39
2018	Policy	37	164
2018	Project management	37	185
2018	Other services to the public	28	115
2018	None of the above	31	149

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	4	54	16	7	3	16	116
2018	Health care practitioners	4	25	18	16	9	28	248
2018	Compliance, inspection and enforcement	4	51	18	10	4	12	44
2018	Communications or public affairs	0	37	13	17	5	28	43
2018	Science and technology	3	36	17	17	2	24	32
2018	Administration and operations	3	44	20	11	5	17	451
2018	Human resources	6	40	23	12	9	11	53
2018	Financial management	3	40	14	14	5	24	142
2018	Procurement	0	77	0	8	8	8	10
2018	Real property	0	25	28	18	8	21	15
2018	Information management	0	32	19	14	11	24	46
2018	Information technology	0	49	10	22	0	19	25
2018	Data sciences	2	39	19	9	5	26	38
2018	Policy	4	37	23	7	8	21	156
2018	Project management	5	38	15	10	8	23	179
2018	Other services to the public	5	45	20	11	2	16	108
2018	None of the above	2	29	21	12	8	28	138

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	34	66	117
2018	Health care practitioners	31	69	260
2018	Compliance, inspection and enforcement	26	74	45
2018	Communications or public affairs	39	61	46
2018	Science and technology	32	68	33
2018	Administration and operations	34	66	470
2018	Human resources	34	66	57
2018	Financial management	28	72	146
2018	Procurement	32	68	10
2018	Real property	23	77	15
2018	Information management	24	76	51
2018	Information technology	26	74	25
2018	Data sciences	32	68	39
2018	Policy	30	70	161
2018	Project management	33	67	184
2018	Other services to the public	44	56	114
2018	None of the above	33	67	145

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	25	18	17	25	1	3	38	43	119
2018	Health care practitioners	7	23	16	21	27	2	4	31	52	261
2018	Compliance, inspection and enforcement	8	26	20	15	28	0	2	35	45	45
2018	Communications or public affairs	2	25	28	21	25	0	0	26	46	46
2018	Science and technology	14	7	47	22	8	0	2	22	31	33
2018	Administration and operations	11	20	20	16	26	2	6	33	45	471
2018	Human resources	16	29	14	20	16	0	5	48	38	58
2018	Financial management	7	16	21	19	27	2	8	25	52	145
2018	Procurement	10	22	30	8	30	0	0	32	38	10
2018	Real property	0	5	36	16	24	0	19	6	49	15
2018	Information management	11	26	19	14	25	1	4	39	41	51
2018	Information technology	8	14	15	15	39	4	4	24	60	25
2018	Data sciences	14	27	13	20	23	0	2	42	44	39
2018	Policy	5	19	19	21	32	1	3	25	55	164
2018	Project management	3	25	17	21	27	2	5	30	52	183
2018	Other services to the public	10	19	21	14	24	4	7	33	43	115
2018	None of the above	6	19	14	19	33	3	6	27	57	149

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	14	14	18	46	2	2	19	67	119
2018	Health care practitioners	4	14	15	17	44	2	4	19	66	262
2018	Compliance, inspection and enforcement	3	12	29	17	37	0	3	15	55	45
2018	Communications or public affairs	2	10	11	30	47	0	0	12	77	46
2018	Science and technology	0	7	51	10	29	0	2	7	40	33
2018	Administration and operations	5	11	15	17	47	2	4	16	68	471
2018	Human resources	10	7	18	14	44	2	5	19	62	58
2018	Financial management	3	5	18	17	50	1	7	8	73	144
2018	Procurement	0	0	62	8	30	0	0	0	38	10
2018	Real property	0	0	8	41	37	0	14	0	91	15
2018	Information management	0	9	15	23	48	0	5	9	75	51
2018	Information technology	0	3	26	17	45	4	4	3	68	25
2018	Data sciences	2	8	17	25	45	0	2	11	72	39
2018	Policy	1	10	16	23	46	0	4	11	72	164
2018	Project management	1	10	14	23	45	1	6	12	73	184
2018	Other services to the public	2	17	13	16	46	4	2	20	66	114
2018	None of the above	2	10	13	16	51	4	4	13	73	149

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	16	12	10	12	1	7	64	24	162
2018	Health care practitioners	33	19	16	10	12	1	9	58	24	320
2018	Compliance, inspection and enforcement	32	26	14	13	4	0	11	66	19	52
2018	Communications or public affairs	36	15	21	13	13	0	4	52	27	55
2018	Science and technology	35	27	10	12	8	6	3	67	22	47
2018	Administration and operations	37	15	18	11	11	1	8	57	23	654
2018	Human resources	28	17	12	9	19	6	9	52	33	70
2018	Financial management	34	21	13	15	11	0	5	58	28	192
2018	Procurement	40	13	15	9	5	0	18	65	16	16
2018	Real property	40	10	14	8	17	0	10	56	29	25
2018	Information management	35	14	14	11	21	0	6	52	34	70
2018	Information technology	43	29	8	5	4	0	11	80	11	42
2018	Data sciences	27	14	22	11	16	5	4	46	30	51
2018	Policy	28	25	15	12	14	0	7	56	28	230
2018	Project management	35	19	17	8	12	2	6	59	22	249
2018	Other services to the public	42	11	17	9	8	2	9	61	20	148
2018	None of the above	30	15	15	12	12	3	13	53	29	194

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Indigenous Services Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment