2018 Public Service Employee Survey Results for Global Affairs Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 45 14 12 3 0 1 71 15 87
2018 Federal regulators 24 43 14 5 15 0 0 66 19 14
2018 Compliance, inspection and enforcement 8 37 37 13 5 0 0 45 18 22
2018 Communications or public affairs 21 49 9 14 6 0 1 70 20 168
2018 Access to information and privacy 23 27 14 34 3 0 0 50 37 32
2018 Security 27 49 7 10 6 0 1 76 17 117
2018 Science and technology 25 39 23 11 3 0 0 64 13 38
2018 Legal services 18 35 17 23 6 0 1 54 30 65
2018 Administration and operations 28 42 13 13 4 0 0 70 18 548
2018 Human resources 30 46 9 9 4 0 2 77 14 172
2018 Financial management 27 50 10 10 3 0 0 77 13 180
2018 Procurement 27 48 10 12 4 0 0 75 16 51
2018 Real property 15 41 9 19 16 0 0 56 35 64
2018 Materiel management 31 22 12 28 3 0 3 55 32 16
2018 Information management 28 41 18 9 4 0 0 69 13 70
2018 Information technology 28 40 15 11 5 0 0 69 16 225
2018 Internal audit 40 50 0 5 0 0 5 95 5 20
2018 Evaluation 20 62 8 7 3 0 0 82 10 34
2018 Data sciences 22 47 18 13 0 0 0 69 13 22
2018 Policy 13 50 13 18 5 0 0 64 24 689
2018 Project management 19 40 15 18 7 0 0 60 25 366
2018 Other services to the public 23 51 9 11 5 0 0 74 17 144
2018 None of the above 20 46 12 15 6 1 1 67 21 410
2017 Client contact centre 22 43 14 14 6 0 1 65 20 97
2017 Compliance, inspection and enforcement 32 24 14 14 16 0 0 56 30 20
2017 Communications or public affairs 24 36 12 19 8 1 2 61 27 172
2017 Access to information and privacy 24 45 10 15 5 0 0 69 21 38
2017 Security 22 43 16 14 5 0 0 65 19 154
2017 Science and technology 18 46 7 19 9 0 0 64 29 38
2017 Library services 17 43 25 7 9 0 0 60 15 12
2017 Legal services 13 43 14 20 8 0 1 57 28 61
2017 Administration and operations 27 40 12 14 6 0 0 67 20 667
2017 Human resources 29 44 12 9 5 0 1 74 14 219
2017 Financial management 30 43 10 11 5 0 1 73 16 173
2017 Procurement 32 39 11 12 6 0 0 71 18 56
2017 Real property 19 29 17 18 16 0 1 48 34 67
2017 Materiel management 20 38 5 21 16 0 0 58 37 19
2017 Information management 30 40 8 12 8 1 0 71 20 82
2017 Information technology 26 36 15 15 8 0 0 62 23 252
2017 Internal audit 31 37 14 7 11 0 0 68 18 27
2017 Evaluation 47 22 11 11 4 4 0 73 15 24
2017 Data sciences 28 36 14 0 23 0 0 64 23 13
2017 Policy 18 42 14 17 9 0 0 60 26 758
2017 Project management 17 43 14 17 8 0 0 61 25 418
2017 Other services to the public 19 40 13 19 9 0 0 59 28 170
2017 None of the above 19 43 15 16 6 0 0 63 22 692
2014 Client contact centre 23 41 19 10 6 0 1 64 16 133
2014 Federal regulators 40 30 10 13 7 0 0 70 20 30
2014 Compliance, inspection and enforcement 17 53 8 17 0 5 0 74 18 23
2014 Communications or public affairs 21 36 20 16 6 1 0 58 23 240
2014 Access to information and privacy 30 45 13 7 2 0 2 77 9 42
2014 Security 20 42 12 18 8 0 0 61 27 143
2014 Science and technology 16 33 11 22 15 2 0 51 38 44
2014 Library services 26 35 29 10 0 0 0 61 10 11
2014 Legal services 11 41 11 25 12 0 0 52 37 65
2014 Administration and operations 21 40 16 16 7 0 0 61 23 798
2014 Human resources 29 41 11 15 3 1 0 71 18 191
2014 Financial management 27 43 16 9 5 0 0 71 14 190
2014 Procurement 18 50 14 11 8 0 0 68 18 66
2014 Real property 12 31 7 24 23 0 4 44 48 87
2014 Materiel management 33 47 0 7 14 0 0 80 20 15
2014 Information management 21 30 15 22 11 0 0 52 33 76
2014 Information technology 24 33 18 15 9 0 1 57 24 266
2014 Internal audit 43 30 18 9 0 0 0 73 9 22
2014 Evaluation 12 21 17 30 21 0 0 32 50 33
2014 Other services to the public 23 45 11 16 5 0 0 69 20 257
2014 None of the above 20 41 14 17 7 0 1 62 24 1281

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 43 6 5 0 0 0 88 5 86
2018 Federal regulators 50 42 8 0 0 0 0 92 0 14
2018 Compliance, inspection and enforcement 44 32 19 4 0 0 0 76 4 22
2018 Communications or public affairs 55 36 4 4 1 0 0 91 5 168
2018 Access to information and privacy 31 39 13 10 6 0 0 70 16 32
2018 Security 57 32 3 6 1 0 0 89 7 115
2018 Science and technology 64 26 5 3 3 0 0 90 5 38
2018 Legal services 41 44 6 4 4 0 0 85 9 65
2018 Administration and operations 38 38 11 6 5 0 0 77 12 543
2018 Human resources 40 43 10 3 3 0 0 83 7 171
2018 Financial management 41 38 11 6 3 1 0 79 9 180
2018 Procurement 32 52 12 2 2 0 0 84 4 51
2018 Real property 41 34 10 13 2 0 0 75 15 64
2018 Materiel management 54 32 14 0 0 0 0 86 0 16
2018 Information management 30 47 8 7 8 0 0 77 15 70
2018 Information technology 47 35 12 5 2 0 0 82 6 224
2018 Internal audit 35 45 10 5 5 0 0 80 10 20
2018 Evaluation 57 31 5 3 4 0 0 88 7 34
2018 Data sciences 55 36 0 9 0 0 0 91 9 22
2018 Policy 58 34 3 3 1 0 0 92 4 687
2018 Project management 52 37 5 5 2 0 0 89 6 364
2018 Other services to the public 51 37 5 4 3 0 0 88 7 144
2018 None of the above 52 40 5 3 1 0 0 91 4 407
2017 Client contact centre 32 42 14 8 3 0 0 74 12 97
2017 Compliance, inspection and enforcement 42 42 12 0 5 0 0 84 5 20
2017 Communications or public affairs 49 37 7 4 2 1 0 87 6 173
2017 Access to information and privacy 29 45 13 3 10 0 0 74 13 38
2017 Security 54 31 7 8 1 0 0 85 9 154
2017 Science and technology 45 30 18 2 5 0 0 75 7 37
2017 Library services 43 32 9 9 8 0 0 75 16 12
2017 Legal services 52 41 2 2 3 0 0 93 5 61
2017 Administration and operations 38 37 12 7 5 0 0 76 12 665
2017 Human resources 38 44 11 5 1 0 0 82 7 218
2017 Financial management 41 42 10 5 2 0 0 83 7 173
2017 Procurement 38 47 9 7 0 0 0 85 7 56
2017 Real property 53 35 5 6 2 0 0 88 7 66
2017 Materiel management 37 38 4 16 0 5 0 79 17 19
2017 Information management 32 40 14 6 9 0 0 71 15 82
2017 Information technology 40 43 10 6 2 0 0 83 7 252
2017 Internal audit 34 45 14 7 0 0 0 79 7 27
2017 Evaluation 52 37 0 11 0 0 0 89 11 24
2017 Data sciences 30 70 0 0 0 0 0 100 0 13
2017 Policy 59 31 4 4 1 0 0 90 5 759
2017 Project management 54 35 5 4 2 0 0 90 6 419
2017 Other services to the public 50 37 6 5 2 0 1 88 6 171
2017 None of the above 53 33 6 5 2 0 0 87 7 692
2014 Client contact centre 35 38 10 14 1 0 0 74 16 133
2014 Federal regulators 46 40 7 0 7 0 0 86 7 30
2014 Compliance, inspection and enforcement 49 34 8 9 0 0 0 83 9 23
2014 Communications or public affairs 47 37 9 6 1 0 0 83 7 240
2014 Access to information and privacy 34 47 12 7 0 0 0 81 7 42
2014 Security 55 31 9 3 1 0 0 86 4 143
2014 Science and technology 34 41 5 16 4 0 0 75 20 44
2014 Library services 61 29 0 0 0 10 0 100 0 11
2014 Legal services 48 35 5 9 3 0 0 83 12 65
2014 Administration and operations 36 41 10 7 6 0 0 77 13 799
2014 Human resources 36 41 8 10 5 0 1 77 15 191
2014 Financial management 35 42 13 8 2 0 0 77 10 191
2014 Procurement 29 47 17 8 0 0 0 76 8 66
2014 Real property 50 32 7 6 4 0 1 84 9 87
2014 Materiel management 27 54 14 6 0 0 0 80 6 15
2014 Information management 31 34 19 8 9 0 0 65 17 76
2014 Information technology 41 39 13 4 3 0 0 80 7 266
2014 Internal audit 47 17 18 14 3 0 0 65 17 22
2014 Evaluation 35 50 9 3 3 0 0 85 6 33
2014 Other services to the public 56 36 4 4 0 0 0 91 4 258
2014 None of the above 54 35 5 4 2 0 0 89 6 1280

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 38 5 8 1 0 0 86 9 87
2018 Federal regulators 50 42 8 0 0 0 0 92 0 14
2018 Compliance, inspection and enforcement 32 47 18 4 0 0 0 78 4 22
2018 Communications or public affairs 59 29 8 4 0 0 0 88 4 166
2018 Access to information and privacy 43 37 14 6 0 0 0 80 6 31
2018 Security 52 41 2 3 2 0 0 93 5 116
2018 Science and technology 67 25 3 5 0 0 0 92 5 38
2018 Legal services 40 47 6 1 6 0 0 87 8 63
2018 Administration and operations 43 36 9 7 4 0 0 80 11 545
2018 Human resources 49 39 8 2 2 0 0 88 4 169
2018 Financial management 49 35 8 6 1 1 0 85 7 179
2018 Procurement 34 56 6 0 4 0 0 90 4 51
2018 Real property 48 25 10 16 2 0 0 73 17 60
2018 Materiel management 63 28 0 9 0 0 0 91 9 14
2018 Information management 35 41 11 7 6 0 0 77 13 70
2018 Information technology 44 40 9 4 3 0 0 85 6 219
2018 Internal audit 60 25 5 5 5 0 0 85 10 20
2018 Evaluation 64 24 3 6 4 0 0 87 10 34
2018 Data sciences 52 39 0 9 0 0 0 91 9 21
2018 Policy 55 34 5 4 2 0 0 89 6 681
2018 Project management 48 38 6 5 3 0 0 86 8 366
2018 Other services to the public 52 41 3 1 2 0 0 93 3 144
2018 None of the above 52 39 3 4 1 0 0 91 5 407
2017 Client contact centre 34 47 13 5 1 0 0 81 6 97
2017 Compliance, inspection and enforcement 51 38 7 5 0 0 0 88 5 20
2017 Communications or public affairs 52 34 6 4 3 0 0 86 7 173
2017 Access to information and privacy 42 37 5 3 13 0 0 79 16 38
2017 Security 49 37 6 6 2 0 0 86 8 154
2017 Science and technology 56 28 8 5 5 0 0 83 9 38
2017 Library services 51 32 9 9 0 0 0 83 9 12
2017 Legal services 52 42 3 0 3 0 0 93 3 61
2017 Administration and operations 45 33 10 6 5 0 0 79 11 667
2017 Human resources 48 38 6 5 2 1 0 87 7 218
2017 Financial management 45 43 5 5 2 0 0 88 7 173
2017 Procurement 47 44 5 5 0 0 0 91 5 56
2017 Real property 62 26 0 10 2 0 0 88 12 66
2017 Materiel management 42 28 4 21 0 5 0 73 22 19
2017 Information management 40 38 12 4 6 0 0 78 10 82
2017 Information technology 43 41 9 4 2 0 0 85 7 250
2017 Internal audit 42 41 10 7 0 0 0 83 7 27
2017 Evaluation 55 34 0 7 4 0 0 89 11 24
2017 Data sciences 44 49 7 0 0 0 0 93 0 13
2017 Policy 53 35 3 6 2 0 0 89 8 759
2017 Project management 52 35 5 4 3 0 0 88 7 419
2017 Other services to the public 52 36 3 5 4 0 0 89 9 171
2017 None of the above 56 32 5 4 3 0 0 88 6 692
2014 Client contact centre 42 37 9 8 3 0 0 80 11 133
2014 Federal regulators 46 43 3 3 3 0 0 90 7 30
2014 Compliance, inspection and enforcement 53 30 4 13 0 0 0 83 13 23
2014 Communications or public affairs 49 38 5 6 2 0 0 87 8 239
2014 Access to information and privacy 46 36 5 12 0 0 0 83 12 42
2014 Security 54 35 6 3 2 0 0 89 5 143
2014 Science and technology 34 43 7 12 4 0 0 77 16 44
2014 Library services 69 21 0 0 0 10 0 100 0 11
2014 Legal services 51 38 5 5 2 0 0 89 6 65
2014 Administration and operations 41 37 7 10 4 0 0 79 14 798
2014 Human resources 41 42 9 8 1 0 0 83 8 191
2014 Financial management 38 42 8 8 3 0 0 80 11 190
2014 Procurement 35 48 6 11 0 0 0 83 11 66
2014 Real property 55 30 7 7 0 0 1 86 7 87
2014 Materiel management 47 40 13 0 0 0 0 87 0 15
2014 Information management 33 31 16 14 4 1 0 65 18 75
2014 Information technology 46 39 8 5 2 0 0 86 6 266
2014 Internal audit 56 28 13 0 3 0 0 84 3 22
2014 Evaluation 55 30 8 6 0 0 0 86 6 33
2014 Other services to the public 57 31 7 4 1 0 0 89 4 257
2014 None of the above 54 34 5 5 2 0 0 88 7 1281

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 38 8 13 8 0 0 71 21 88
2018 Federal regulators 43 20 22 7 8 0 0 63 15 14
2018 Compliance, inspection and enforcement 27 51 13 4 4 0 0 79 9 22
2018 Communications or public affairs 36 36 6 14 6 0 1 74 20 167
2018 Access to information and privacy 40 33 11 9 6 0 2 74 15 32
2018 Security 36 33 15 11 4 0 0 69 16 117
2018 Science and technology 40 27 19 5 7 0 3 69 12 38
2018 Legal services 33 31 12 16 6 0 1 65 22 64
2018 Administration and operations 38 35 11 9 5 0 1 74 15 544
2018 Human resources 48 33 8 6 4 1 1 82 10 170
2018 Financial management 43 35 13 6 3 0 1 78 9 178
2018 Procurement 44 38 4 8 6 0 0 82 14 51
2018 Real property 28 28 12 17 14 0 0 57 31 64
2018 Materiel management 50 19 20 3 8 0 0 69 11 16
2018 Information management 52 27 5 11 3 0 2 81 14 70
2018 Information technology 50 32 9 5 4 0 0 82 8 226
2018 Internal audit 20 40 10 20 0 0 10 66 22 20
2018 Evaluation 46 29 4 8 10 0 3 77 18 34
2018 Data sciences 56 40 4 0 0 0 0 96 0 22
2018 Policy 27 33 15 15 9 0 1 61 25 687
2018 Project management 30 39 14 12 4 0 1 70 16 367
2018 Other services to the public 32 36 9 17 6 0 0 67 23 144
2018 None of the above 27 36 14 12 10 0 1 63 23 410
2017 Client contact centre 26 40 20 6 8 0 0 66 14 97
2017 Compliance, inspection and enforcement 56 35 5 5 0 0 0 91 5 20
2017 Communications or public affairs 33 30 9 15 11 1 1 64 27 173
2017 Access to information and privacy 37 35 5 13 10 0 0 71 23 38
2017 Security 35 36 9 11 8 1 0 71 20 154
2017 Science and technology 37 23 19 12 5 5 0 62 18 38
2017 Library services 15 76 9 0 0 0 0 91 0 12
2017 Legal services 23 37 19 14 8 0 0 60 21 61
2017 Administration and operations 36 35 12 10 6 0 1 72 16 667
2017 Human resources 43 34 10 6 5 0 1 78 12 217
2017 Financial management 36 39 12 8 6 0 0 75 14 173
2017 Procurement 39 48 6 3 4 0 0 87 7 56
2017 Real property 36 30 10 18 6 0 0 66 24 66
2017 Materiel management 21 47 16 5 6 5 0 71 12 19
2017 Information management 47 28 16 5 5 0 0 75 9 82
2017 Information technology 38 29 14 11 6 1 0 69 17 252
2017 Internal audit 21 41 7 10 11 4 6 69 23 27
2017 Evaluation 40 34 15 11 0 0 0 74 11 24
2017 Data sciences 71 14 0 7 8 0 0 85 15 13
2017 Policy 27 34 12 18 8 1 0 62 26 759
2017 Project management 29 38 11 16 6 1 0 67 22 419
2017 Other services to the public 35 26 13 17 9 0 0 60 27 171
2017 None of the above 25 33 14 17 10 0 1 59 27 691
2014 Client contact centre 24 35 18 12 10 0 1 60 21 133
2014 Federal regulators 39 37 17 3 3 0 0 76 7 30
2014 Compliance, inspection and enforcement 28 38 17 12 0 0 4 69 13 23
2014 Communications or public affairs 24 37 16 13 9 2 1 62 22 239
2014 Access to information and privacy 53 36 12 0 0 0 0 88 0 42
2014 Security 29 33 15 14 6 1 1 64 21 143
2014 Science and technology 25 35 11 14 16 0 0 60 29 44
2014 Library services 35 45 0 0 0 10 10 100 0 11
2014 Legal services 31 41 10 11 8 0 0 72 18 65
2014 Administration and operations 26 39 14 13 7 1 0 66 20 799
2014 Human resources 37 37 10 10 4 1 2 75 14 191
2014 Financial management 34 38 15 6 4 1 2 75 10 190
2014 Procurement 41 39 11 5 5 0 0 80 9 66
2014 Real property 34 30 9 14 11 1 1 65 26 87
2014 Materiel management 19 40 20 7 13 0 0 59 20 15
2014 Information management 28 29 22 9 9 4 0 59 19 76
2014 Information technology 36 37 12 9 4 0 1 74 14 266
2014 Internal audit 49 24 14 4 9 0 0 73 13 22
2014 Evaluation 35 41 15 3 6 0 0 76 9 33
2014 Other services to the public 30 35 13 14 6 0 0 66 21 257
2014 None of the above 27 33 15 15 8 1 1 61 23 1280

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 47 10 2 2 0 0 85 4 88
2018 Federal regulators 35 50 7 0 8 0 0 85 8 14
2018 Compliance, inspection and enforcement 34 26 40 0 0 0 0 60 0 20
2018 Communications or public affairs 39 44 8 6 3 0 0 83 9 167
2018 Access to information and privacy 14 46 15 11 15 0 0 60 25 32
2018 Security 41 42 9 5 4 0 0 82 8 116
2018 Science and technology 45 44 8 0 3 0 0 89 3 38
2018 Legal services 36 36 11 11 6 0 0 72 17 65
2018 Administration and operations 35 41 11 8 4 0 0 77 12 544
2018 Human resources 39 41 11 6 3 0 0 80 9 170
2018 Financial management 34 46 10 8 2 0 0 80 10 179
2018 Procurement 32 54 6 2 6 0 0 86 8 51
2018 Real property 28 41 10 14 6 0 0 69 21 63
2018 Materiel management 22 52 0 20 6 0 0 74 26 16
2018 Information management 30 46 10 4 9 0 0 76 14 70
2018 Information technology 33 43 12 6 5 0 0 76 12 223
2018 Internal audit 30 61 0 5 5 0 0 90 10 20
2018 Evaluation 36 49 3 5 7 0 0 85 12 34
2018 Data sciences 55 31 0 9 4 0 0 87 13 22
2018 Policy 39 45 7 7 2 0 0 83 9 686
2018 Project management 36 44 11 6 3 0 0 80 10 361
2018 Other services to the public 38 43 11 4 4 0 0 81 8 142
2018 None of the above 43 41 8 5 3 0 0 83 8 407
2017 Client contact centre 29 50 16 2 3 0 0 78 5 97
2017 Compliance, inspection and enforcement 37 51 7 5 0 0 0 88 5 20
2017 Communications or public affairs 39 45 8 5 3 0 0 83 9 173
2017 Access to information and privacy 24 47 11 3 15 0 0 71 18 38
2017 Security 41 44 8 2 5 0 0 85 8 154
2017 Science and technology 27 41 10 17 5 0 0 68 22 38
2017 Library services 43 32 17 0 8 0 0 75 8 12
2017 Legal services 48 39 5 7 0 2 0 88 7 61
2017 Administration and operations 36 42 10 6 6 0 0 78 12 665
2017 Human resources 36 45 10 5 3 0 1 82 8 219
2017 Financial management 37 44 11 7 1 0 0 80 8 174
2017 Procurement 33 45 18 4 0 0 0 78 4 56
2017 Real property 39 41 10 7 3 0 0 80 10 67
2017 Materiel management 15 54 14 17 0 0 0 69 17 19
2017 Information management 29 39 13 10 9 0 0 69 19 82
2017 Information technology 32 47 11 5 5 0 0 79 10 252
2017 Internal audit 34 45 7 11 4 0 0 79 14 27
2017 Evaluation 40 37 4 15 4 0 0 78 18 24
2017 Data sciences 28 51 14 7 0 0 0 79 7 13
2017 Policy 43 41 8 6 3 0 0 84 8 759
2017 Project management 40 45 7 5 3 0 0 85 8 417
2017 Other services to the public 39 44 8 6 3 0 0 83 9 171
2017 None of the above 43 39 9 5 3 0 0 82 9 693
2014 Client contact centre 33 42 12 8 4 0 0 76 13 133
2014 Federal regulators 46 34 10 7 3 0 0 80 10 30
2014 Compliance, inspection and enforcement 21 71 4 4 0 0 0 92 4 23
2014 Communications or public affairs 28 45 15 7 5 0 0 73 12 240
2014 Access to information and privacy 21 46 17 12 4 0 0 67 16 42
2014 Security 41 37 9 10 3 0 0 78 12 143
2014 Science and technology 20 49 11 13 7 0 0 69 20 44
2014 Library services 53 47 0 0 0 0 0 100 0 11
2014 Legal services 31 43 13 12 0 0 0 74 12 65
2014 Administration and operations 27 44 14 10 5 0 0 71 15 799
2014 Human resources 31 43 11 10 5 0 0 74 15 191
2014 Financial management 30 40 15 13 2 0 1 71 14 191
2014 Procurement 20 48 18 11 3 0 0 68 14 66
2014 Real property 30 31 9 18 10 0 1 62 29 87
2014 Materiel management 14 53 20 7 6 0 0 67 13 15
2014 Information management 17 41 23 6 12 0 0 59 18 76
2014 Information technology 33 41 15 6 6 0 0 74 11 266
2014 Internal audit 30 39 18 5 8 0 0 69 13 22
2014 Evaluation 24 67 6 0 3 0 0 91 3 33
2014 Other services to the public 38 49 7 4 1 0 0 87 6 258
2014 None of the above 35 44 9 8 3 0 0 79 12 1281

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 39 14 11 8 0 0 66 20 88
2018 Federal regulators 23 30 12 20 15 0 0 53 35 14
2018 Compliance, inspection and enforcement 21 28 15 21 14 0 0 49 36 22
2018 Communications or public affairs 32 37 12 11 9 0 0 69 19 168
2018 Access to information and privacy 20 42 6 11 20 0 0 63 31 32
2018 Security 25 39 13 15 7 0 1 64 22 117
2018 Science and technology 24 36 17 10 12 0 0 60 23 38
2018 Legal services 19 32 14 20 13 0 1 52 34 65
2018 Administration and operations 28 37 15 13 7 0 0 65 20 544
2018 Human resources 34 33 18 9 6 0 1 67 15 172
2018 Financial management 27 35 22 8 7 0 1 62 16 180
2018 Procurement 28 42 10 14 6 0 1 70 20 51
2018 Real property 18 37 15 9 21 0 0 55 30 64
2018 Materiel management 32 12 35 21 0 0 0 44 21 16
2018 Information management 22 46 9 12 11 0 0 68 23 70
2018 Information technology 22 36 20 12 9 0 1 58 21 226
2018 Internal audit 20 50 20 10 0 0 0 70 10 20
2018 Evaluation 37 27 23 11 3 0 0 64 14 34
2018 Data sciences 51 26 13 5 4 0 0 78 9 22
2018 Policy 25 40 14 12 9 0 0 65 21 686
2018 Project management 21 39 19 12 9 0 0 60 22 366
2018 Other services to the public 16 40 15 18 9 1 0 57 28 144
2018 None of the above 22 39 16 12 10 1 0 61 23 407
2017 Client contact centre 23 39 24 9 5 0 0 62 14 97
2017 Compliance, inspection and enforcement 32 38 16 9 5 0 0 70 14 20
2017 Communications or public affairs 29 37 15 13 6 1 0 67 19 173
2017 Access to information and privacy 21 32 19 11 18 0 0 53 29 38
2017 Security 23 31 17 17 11 1 1 54 29 154
2017 Science and technology 20 39 10 16 15 0 0 59 31 38
2017 Library services 34 49 9 9 0 0 0 83 9 12
2017 Legal services 20 44 11 16 7 0 2 65 24 61
2017 Administration and operations 29 37 15 12 7 0 0 66 19 667
2017 Human resources 28 38 18 11 5 0 1 66 16 219
2017 Financial management 24 40 18 9 9 0 0 63 18 174
2017 Procurement 29 37 22 10 2 0 0 66 12 56
2017 Real property 23 31 24 6 17 0 0 54 22 66
2017 Materiel management 21 36 0 32 11 0 0 57 43 19
2017 Information management 28 37 14 14 7 0 0 65 21 82
2017 Information technology 22 34 21 12 10 0 0 57 23 252
2017 Internal audit 27 34 17 14 3 0 4 64 18 27
2017 Evaluation 40 34 7 14 4 0 0 74 18 24
2017 Data sciences 50 21 7 14 8 0 0 71 22 13
2017 Policy 27 39 13 14 6 1 0 67 20 757
2017 Project management 26 42 14 12 6 0 0 68 18 418
2017 Other services to the public 18 40 17 14 10 0 1 58 24 171
2017 None of the above 23 38 16 16 7 0 1 61 23 692
2014 Client contact centre 22 32 23 14 9 0 0 54 23 133
2014 Federal regulators 20 57 6 7 10 0 0 76 17 30
2014 Compliance, inspection and enforcement 8 71 8 8 4 0 0 79 13 23
2014 Communications or public affairs 16 44 19 15 7 0 0 60 22 240
2014 Access to information and privacy 23 51 7 10 7 2 0 76 17 42
2014 Security 20 37 13 17 13 0 0 57 29 143
2014 Science and technology 14 35 20 15 16 0 0 49 31 44
2014 Library services 28 31 21 9 11 0 0 59 20 10
2014 Legal services 22 34 14 17 14 0 0 56 31 65
2014 Administration and operations 19 40 17 15 9 0 0 59 24 799
2014 Human resources 27 40 16 11 5 1 1 68 17 191
2014 Financial management 19 38 23 12 6 1 1 58 19 190
2014 Procurement 18 36 18 17 11 0 0 54 27 66
2014 Real property 18 28 14 14 24 0 1 47 38 87
2014 Materiel management 27 19 21 7 27 0 0 46 33 15
2014 Information management 14 29 22 21 13 0 0 44 34 76
2014 Information technology 23 36 19 15 8 0 0 59 22 266
2014 Internal audit 27 39 12 14 8 0 0 66 22 22
2014 Evaluation 27 37 12 21 3 0 0 64 24 33
2014 Other services to the public 22 43 15 15 6 0 0 65 21 258
2014 None of the above 22 37 17 16 8 0 0 59 24 1281

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 48 7 8 8 0 0 78 16 88
2018 Federal regulators 28 42 15 7 8 0 0 70 15 14
2018 Compliance, inspection and enforcement 29 39 11 21 0 0 0 68 21 22
2018 Communications or public affairs 29 41 13 12 5 0 0 70 17 165
2018 Access to information and privacy 26 33 17 12 12 0 0 60 23 32
2018 Security 27 45 10 12 6 0 0 72 18 116
2018 Science and technology 36 27 27 0 10 0 0 62 10 38
2018 Legal services 18 46 13 13 10 0 0 64 23 65
2018 Administration and operations 32 41 14 9 4 0 0 73 13 545
2018 Human resources 33 42 14 7 4 0 0 75 11 172
2018 Financial management 24 46 15 9 4 0 1 71 13 180
2018 Procurement 21 46 20 10 4 0 0 66 14 51
2018 Real property 21 32 18 15 13 1 0 53 28 64
2018 Materiel management 29 33 19 6 13 0 0 63 19 16
2018 Information management 21 43 18 10 9 0 0 64 19 70
2018 Information technology 25 40 18 11 5 0 0 65 17 225
2018 Internal audit 35 35 15 5 9 0 0 71 14 20
2018 Evaluation 49 25 13 10 3 0 0 75 12 34
2018 Data sciences 46 35 14 0 4 0 0 81 4 22
2018 Policy 21 45 15 13 6 0 0 66 19 688
2018 Project management 26 44 13 11 6 0 0 70 17 367
2018 Other services to the public 29 43 12 10 6 0 0 72 16 144
2018 None of the above 27 44 13 11 5 0 0 70 16 408
2017 Client contact centre 19 46 19 13 3 0 0 65 16 97
2017 Compliance, inspection and enforcement 34 31 15 12 0 9 0 71 13 20
2017 Communications or public affairs 25 46 9 16 3 1 0 71 19 173
2017 Access to information and privacy 34 36 8 11 8 3 0 73 19 38
2017 Security 24 43 15 12 5 0 0 68 17 154
2017 Science and technology 17 49 12 14 7 0 0 66 22 38
2017 Library services 26 34 9 24 8 0 0 60 32 12
2017 Legal services 26 49 14 8 2 0 0 76 10 61
2017 Administration and operations 31 41 15 8 3 0 0 73 12 666
2017 Human resources 32 43 14 8 3 0 0 75 10 219
2017 Financial management 29 42 15 8 6 0 0 71 14 174
2017 Procurement 19 59 13 5 4 0 0 78 9 56
2017 Real property 16 43 20 12 9 0 0 59 21 67
2017 Materiel management 15 46 12 22 5 0 0 61 27 19
2017 Information management 23 41 18 13 5 0 0 64 18 82
2017 Information technology 23 43 13 14 6 0 0 67 21 252
2017 Internal audit 25 45 15 11 4 0 0 71 15 26
2017 Evaluation 33 26 19 11 11 0 0 59 22 24
2017 Data sciences 21 43 14 0 22 0 0 63 22 13
2017 Policy 23 44 13 14 6 0 0 66 20 759
2017 Project management 26 48 10 11 4 0 0 74 16 417
2017 Other services to the public 25 45 15 13 2 0 0 70 15 171
2017 None of the above 27 44 13 11 4 0 0 72 15 693

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 37 7 2 1 0 0 89 4 88
2018 Federal regulators 58 19 16 8 0 0 0 76 8 14
2018 Compliance, inspection and enforcement 40 47 8 4 0 0 0 87 4 22
2018 Communications or public affairs 53 37 4 4 1 0 0 91 5 168
2018 Access to information and privacy 40 39 6 6 9 0 0 80 15 32
2018 Security 52 40 4 4 0 0 0 93 4 117
2018 Science and technology 50 32 16 2 0 0 0 82 2 38
2018 Legal services 32 40 14 12 1 0 0 73 13 65
2018 Administration and operations 44 40 9 5 2 1 0 84 7 545
2018 Human resources 48 41 7 1 2 0 0 90 3 172
2018 Financial management 37 51 7 1 3 1 0 89 4 179
2018 Procurement 34 46 16 0 4 0 0 80 4 51
2018 Real property 32 46 7 10 3 2 0 79 13 64
2018 Materiel management 32 50 12 6 0 0 0 81 6 16
2018 Information management 50 36 8 3 4 0 0 86 7 70
2018 Information technology 40 42 10 5 2 1 0 83 7 225
2018 Internal audit 65 35 0 0 0 0 0 100 0 20
2018 Evaluation 42 40 4 7 7 0 0 82 14 34
2018 Data sciences 42 44 10 0 4 0 0 86 4 22
2018 Policy 45 44 5 5 1 0 0 89 6 691
2018 Project management 45 40 9 5 1 0 0 86 6 365
2018 Other services to the public 61 31 5 2 1 0 0 91 4 141
2018 None of the above 51 37 7 3 2 0 0 88 5 406
2017 Client contact centre 31 50 14 5 1 0 0 80 6 97
2017 Compliance, inspection and enforcement 46 47 0 7 0 0 0 93 7 20
2017 Communications or public affairs 42 44 6 3 4 0 0 86 8 173
2017 Access to information and privacy 34 42 5 3 15 0 0 77 18 38
2017 Security 44 39 11 2 3 1 0 84 6 154
2017 Science and technology 25 41 21 8 5 0 0 66 13 38
2017 Library services 43 43 0 7 8 0 0 85 15 12
2017 Legal services 43 37 13 3 4 0 0 80 7 61
2017 Administration and operations 43 40 11 3 2 0 0 84 5 667
2017 Human resources 44 39 10 3 2 1 0 84 5 219
2017 Financial management 37 46 12 3 2 0 0 82 6 174
2017 Procurement 33 49 12 5 2 0 0 81 7 56
2017 Real property 33 48 9 6 5 0 0 81 10 67
2017 Materiel management 31 31 27 6 5 0 0 62 11 19
2017 Information management 41 41 8 2 8 0 0 81 10 82
2017 Information technology 39 38 12 7 3 1 0 78 10 252
2017 Internal audit 48 45 0 7 0 0 0 93 7 27
2017 Evaluation 33 49 4 11 4 0 0 82 15 24
2017 Data sciences 21 57 8 7 7 0 0 78 14 13
2017 Policy 40 42 8 8 3 0 0 82 10 759
2017 Project management 40 45 7 5 1 0 0 86 7 417
2017 Other services to the public 39 44 6 7 2 0 1 84 10 171
2017 None of the above 45 40 9 5 2 0 0 85 6 692
2014 Client contact centre 36 46 9 7 3 0 0 81 10 133
2014 Federal regulators 40 54 7 0 0 0 0 93 0 30
2014 Compliance, inspection and enforcement 40 51 4 4 0 0 0 92 4 23
2014 Communications or public affairs 33 43 13 7 3 1 0 77 9 240
2014 Access to information and privacy 48 35 10 4 2 0 0 83 7 42
2014 Security 39 40 9 8 4 0 0 79 12 143
2014 Science and technology 31 40 11 11 7 0 0 72 18 44
2014 Library services 18 62 20 0 0 0 0 80 0 11
2014 Legal services 40 40 7 11 0 2 0 82 11 65
2014 Administration and operations 33 44 13 7 3 0 0 77 10 799
2014 Human resources 38 43 12 6 2 0 0 80 7 191
2014 Financial management 27 54 12 5 1 1 0 81 6 190
2014 Procurement 32 52 9 3 5 0 0 83 8 66
2014 Real property 31 37 11 9 10 1 1 70 20 87
2014 Materiel management 64 21 7 7 0 0 0 85 7 14
2014 Information management 30 40 19 4 7 0 0 70 11 76
2014 Information technology 41 41 11 5 2 0 0 82 7 266
2014 Internal audit 48 38 9 4 0 0 0 87 4 22
2014 Evaluation 47 39 9 0 3 2 0 88 3 33
2014 Other services to the public 43 44 8 3 1 0 0 88 5 258
2014 None of the above 39 41 10 7 3 0 0 79 11 1280

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 48 12 9 5 0 0 74 14 88
2018 Federal regulators 16 46 16 8 15 0 0 62 23 14
2018 Compliance, inspection and enforcement 27 32 19 22 0 0 0 59 22 22
2018 Communications or public affairs 36 41 8 10 4 1 0 78 14 168
2018 Access to information and privacy 15 38 23 3 21 0 0 52 24 31
2018 Security 28 46 14 8 4 0 0 74 12 116
2018 Science and technology 42 33 10 13 2 0 0 75 15 38
2018 Legal services 31 24 17 12 15 1 0 56 27 65
2018 Administration and operations 30 39 13 11 7 0 0 70 17 544
2018 Human resources 35 42 9 8 5 0 0 77 13 171
2018 Financial management 24 49 14 10 3 0 0 73 13 180
2018 Procurement 32 46 8 8 6 0 0 78 14 51
2018 Real property 23 36 7 22 12 1 0 59 34 63
2018 Materiel management 19 53 20 0 8 0 0 72 8 16
2018 Information management 29 32 18 13 8 0 0 61 22 70
2018 Information technology 32 37 14 11 6 0 0 69 17 225
2018 Internal audit 40 40 10 5 5 0 0 80 10 20
2018 Evaluation 30 52 3 8 7 0 0 82 15 34
2018 Data sciences 42 50 8 0 0 0 0 92 0 22
2018 Policy 29 41 13 11 6 0 0 70 17 689
2018 Project management 27 37 15 14 7 0 0 64 21 362
2018 Other services to the public 25 41 13 11 10 0 0 66 21 142
2018 None of the above 26 38 16 12 8 0 0 64 20 407
2017 Client contact centre 29 36 18 11 5 1 0 65 17 97
2017 Compliance, inspection and enforcement 32 47 5 16 0 0 0 79 16 20
2017 Communications or public affairs 32 38 13 12 4 1 0 70 16 173
2017 Access to information and privacy 22 40 11 6 21 0 0 62 27 37
2017 Security 22 42 18 8 7 2 0 66 15 154
2017 Science and technology 22 40 14 14 9 0 0 62 24 38
2017 Library services 34 32 25 9 0 0 0 66 9 12
2017 Legal services 27 35 18 18 2 0 0 62 20 61
2017 Administration and operations 32 36 15 10 7 0 0 68 17 666
2017 Human resources 36 38 12 8 5 0 0 74 14 219
2017 Financial management 24 45 17 8 7 0 0 68 15 173
2017 Procurement 17 56 19 6 2 0 0 73 8 56
2017 Real property 19 42 18 9 12 0 0 61 21 66
2017 Materiel management 5 47 5 38 5 0 0 52 43 19
2017 Information management 34 30 14 13 9 0 0 63 22 82
2017 Information technology 25 40 14 11 9 0 0 66 20 252
2017 Internal audit 34 34 11 14 7 0 0 68 21 27
2017 Evaluation 37 34 18 4 7 0 0 71 11 24
2017 Data sciences 43 35 7 7 8 0 0 78 15 13
2017 Policy 31 39 11 12 7 0 0 71 19 759
2017 Project management 27 45 12 11 5 0 0 72 16 418
2017 Other services to the public 29 35 14 13 9 0 0 64 22 171
2017 None of the above 27 39 14 12 7 0 0 67 20 691

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 57 36 5 1 0 1 0 94 1 88
2018 Federal regulators 66 34 0 0 0 0 0 100 0 13
2018 Compliance, inspection and enforcement 55 9 28 9 0 0 0 64 9 22
2018 Communications or public affairs 52 35 8 4 1 0 0 87 5 167
2018 Access to information and privacy 27 42 19 12 0 0 0 69 12 31
2018 Security 56 35 6 3 1 0 0 91 4 117
2018 Science and technology 60 33 5 3 0 0 0 92 3 38
2018 Legal services 43 43 8 3 3 0 0 86 6 65
2018 Administration and operations 50 36 9 3 2 0 0 86 5 537
2018 Human resources 48 38 9 3 2 0 1 87 4 170
2018 Financial management 44 40 9 4 2 0 0 84 7 175
2018 Procurement 43 45 8 0 4 0 0 88 4 50
2018 Real property 43 35 18 0 4 0 0 79 4 64
2018 Materiel management 62 38 0 0 0 0 0 100 0 16
2018 Information management 47 33 12 3 5 0 0 80 8 70
2018 Information technology 50 36 10 2 2 0 0 86 4 222
2018 Internal audit 45 40 10 0 5 0 0 85 5 20
2018 Evaluation 44 42 5 3 7 0 0 85 10 33
2018 Data sciences 60 31 0 9 0 0 0 91 9 22
2018 Policy 50 38 8 4 1 0 0 88 4 681
2018 Project management 48 37 10 4 1 0 0 85 5 360
2018 Other services to the public 55 38 6 0 1 0 0 93 2 142
2018 None of the above 57 33 6 2 2 0 0 90 4 400
2017 Client contact centre 39 46 12 3 0 0 0 85 3 97
2017 Compliance, inspection and enforcement 55 28 16 0 0 0 0 84 0 20
2017 Communications or public affairs 55 30 11 2 1 0 0 85 4 173
2017 Access to information and privacy 45 36 8 3 8 0 0 82 10 38
2017 Security 56 35 7 1 1 0 0 91 2 154
2017 Science and technology 49 33 10 2 5 0 0 82 8 38
2017 Library services 51 32 9 0 8 0 0 84 8 12
2017 Legal services 58 30 7 3 0 2 0 90 3 60
2017 Administration and operations 54 33 7 4 2 0 0 87 6 661
2017 Human resources 53 34 7 3 1 0 1 89 4 218
2017 Financial management 47 42 7 3 1 0 0 89 4 173
2017 Procurement 54 38 6 2 0 0 0 93 2 55
2017 Real property 51 39 9 0 2 0 0 90 2 67
2017 Materiel management 77 23 0 0 0 0 0 100 0 19
2017 Information management 48 30 10 7 5 0 0 78 11 82
2017 Information technology 53 34 9 3 1 0 0 87 4 252
2017 Internal audit 52 38 7 4 0 0 0 89 4 27
2017 Evaluation 44 37 0 15 4 0 0 82 18 24
2017 Data sciences 43 50 0 7 0 0 0 93 7 13
2017 Policy 54 35 6 3 1 0 0 89 5 757
2017 Project management 50 40 8 2 1 0 0 90 3 417
2017 Other services to the public 48 42 8 1 1 0 0 90 2 171
2017 None of the above 57 31 7 4 0 0 0 89 4 690
2014 Client contact centre 57 31 8 2 1 0 0 89 3 133
2014 Federal regulators 63 31 3 3 0 0 0 93 3 30
2014 Compliance, inspection and enforcement 62 30 8 0 0 0 0 92 0 23
2014 Communications or public affairs 50 36 11 1 2 0 0 86 4 239
2014 Access to information and privacy 65 28 4 2 0 0 0 93 2 42
2014 Security 67 26 7 1 0 0 0 92 1 143
2014 Science and technology 60 20 13 7 0 0 0 81 7 44
2014 Library services 69 21 10 0 0 0 0 90 0 11
2014 Legal services 59 29 12 0 0 0 0 88 0 65
2014 Administration and operations 53 32 9 3 2 0 0 85 6 797
2014 Human resources 60 26 9 5 0 0 0 86 5 191
2014 Financial management 52 36 10 1 1 0 0 88 2 190
2014 Procurement 62 32 6 0 0 0 0 94 0 66
2014 Real property 61 24 9 3 1 0 1 86 5 87
2014 Materiel management 80 13 7 0 0 0 0 93 0 15
2014 Information management 43 37 16 1 3 0 0 80 4 76
2014 Information technology 63 24 9 3 1 0 0 87 3 266
2014 Internal audit 48 43 9 0 0 0 0 91 0 22
2014 Evaluation 56 33 8 0 3 0 0 89 3 33
2014 Other services to the public 63 31 5 1 0 0 0 94 1 258
2014 None of the above 57 31 8 2 1 0 0 89 3 1278

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 39 14 15 4 0 0 67 20 88
2018 Federal regulators 16 45 19 8 12 0 0 61 19 14
2018 Compliance, inspection and enforcement 27 35 25 4 9 0 0 63 13 22
2018 Communications or public affairs 38 42 7 8 4 0 0 81 12 165
2018 Access to information and privacy 19 36 6 16 21 2 0 56 38 32
2018 Security 34 48 10 6 1 0 0 82 7 116
2018 Science and technology 38 29 18 12 2 0 0 67 15 38
2018 Legal services 22 36 19 11 9 0 2 60 21 64
2018 Administration and operations 30 41 12 11 5 1 0 72 17 540
2018 Human resources 32 41 15 8 4 0 0 73 12 169
2018 Financial management 28 47 11 11 4 0 0 75 14 180
2018 Procurement 27 48 10 6 6 2 0 77 12 50
2018 Real property 31 33 10 13 11 0 2 65 24 63
2018 Materiel management 22 38 13 27 0 0 0 60 27 16
2018 Information management 28 45 16 4 6 0 0 73 11 70
2018 Information technology 28 43 18 6 5 0 0 71 11 223
2018 Internal audit 35 45 10 5 5 0 0 80 10 20
2018 Evaluation 28 42 10 14 7 0 0 69 21 34
2018 Data sciences 37 18 18 23 4 0 0 55 27 22
2018 Policy 29 42 12 13 4 0 0 71 17 686
2018 Project management 23 41 15 16 4 0 0 65 20 363
2018 Other services to the public 33 46 8 8 5 0 0 79 13 142
2018 None of the above 33 41 11 9 6 0 0 74 15 404
2017 Client contact centre 28 40 14 16 2 0 0 68 18 97
2017 Compliance, inspection and enforcement 33 49 9 9 0 0 0 82 9 20
2017 Communications or public affairs 36 41 9 9 5 0 0 78 14 173
2017 Access to information and privacy 16 53 3 19 10 0 0 68 29 38
2017 Security 36 43 9 7 6 0 0 78 13 153
2017 Science and technology 22 54 5 10 10 0 0 76 19 38
2017 Library services 26 57 9 0 9 0 0 83 9 12
2017 Legal services 35 40 15 5 5 0 0 75 11 60
2017 Administration and operations 32 39 14 8 4 0 1 73 13 663
2017 Human resources 34 43 9 8 4 0 2 79 12 218
2017 Financial management 27 50 12 8 3 0 0 77 11 173
2017 Procurement 35 37 16 9 3 0 0 72 12 56
2017 Real property 32 39 16 10 3 0 0 71 13 67
2017 Materiel management 26 63 0 0 11 0 0 89 11 18
2017 Information management 27 42 11 13 7 0 0 69 20 82
2017 Information technology 29 40 12 11 8 0 0 69 19 252
2017 Internal audit 34 28 17 18 3 0 0 62 21 27
2017 Evaluation 50 27 8 11 4 0 0 77 15 23
2017 Data sciences 36 42 0 7 15 0 0 78 22 13
2017 Policy 31 41 12 11 4 0 0 73 15 756
2017 Project management 27 45 11 13 4 0 0 72 17 416
2017 Other services to the public 31 46 10 7 6 0 0 77 13 171
2017 None of the above 30 44 13 9 3 0 0 75 12 690
2014 Client contact centre 26 36 13 13 12 0 0 62 25 133
2014 Federal regulators 33 50 7 10 0 0 0 83 10 30
2014 Compliance, inspection and enforcement 17 75 0 8 0 0 0 92 8 23
2014 Communications or public affairs 17 49 17 12 4 0 0 67 16 240
2014 Access to information and privacy 23 49 14 5 7 2 0 74 12 42
2014 Security 28 42 11 14 6 0 0 70 20 143
2014 Science and technology 11 47 11 20 11 0 0 58 30 44
2014 Library services 26 55 10 0 0 10 0 89 0 11
2014 Legal services 17 46 13 17 8 0 0 63 25 65
2014 Administration and operations 20 42 15 14 8 0 0 62 22 798
2014 Human resources 25 45 13 14 4 0 0 70 17 191
2014 Financial management 20 48 15 12 4 0 0 69 16 191
2014 Procurement 17 53 8 15 8 0 0 70 23 66
2014 Real property 22 41 16 10 10 0 1 64 20 87
2014 Materiel management 13 61 6 14 6 0 0 73 20 15
2014 Information management 14 26 26 16 17 0 0 41 33 76
2014 Information technology 22 42 14 13 8 0 0 64 21 266
2014 Internal audit 30 44 9 8 9 0 0 74 17 22
2014 Evaluation 23 41 21 9 6 0 0 64 15 33
2014 Other services to the public 26 49 8 10 7 0 0 76 17 258
2014 None of the above 25 42 13 15 6 0 0 67 20 1281

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 31 15 13 6 0 1 65 20 88
2018 Federal regulators 46 15 20 5 15 0 0 60 19 14
2018 Compliance, inspection and enforcement 38 32 13 13 4 0 0 70 17 22
2018 Communications or public affairs 48 33 8 5 7 0 0 81 12 166
2018 Access to information and privacy 16 39 17 14 15 0 0 54 28 32
2018 Security 44 36 10 8 2 0 0 80 10 115
2018 Science and technology 28 41 8 21 3 0 0 68 24 37
2018 Legal services 27 30 15 12 16 0 0 57 29 65
2018 Administration and operations 36 38 13 9 4 0 0 74 13 544
2018 Human resources 37 41 14 5 3 0 0 78 8 171
2018 Financial management 32 41 14 10 3 0 0 73 13 178
2018 Procurement 32 46 8 6 6 2 0 79 12 50
2018 Real property 28 37 17 1 16 1 0 66 17 64
2018 Materiel management 32 42 20 6 0 0 0 74 6 16
2018 Information management 38 35 10 9 8 0 0 73 17 70
2018 Information technology 34 36 18 7 6 0 0 70 12 224
2018 Internal audit 31 58 5 0 5 0 0 89 5 19
2018 Evaluation 36 38 17 10 0 0 0 74 10 34
2018 Data sciences 42 36 14 9 0 0 0 77 9 22
2018 Policy 31 36 16 11 6 0 0 67 17 684
2018 Project management 24 36 18 14 7 0 0 61 21 364
2018 Other services to the public 36 37 15 5 7 0 0 73 12 141
2018 None of the above 34 36 14 9 6 0 0 71 15 405
2017 Client contact centre 28 31 23 14 3 0 0 59 18 97
2017 Compliance, inspection and enforcement 37 44 14 5 0 0 0 81 5 20
2017 Communications or public affairs 43 38 9 6 5 0 0 81 10 172
2017 Access to information and privacy 16 60 3 11 10 0 0 76 21 38
2017 Security 38 36 10 11 5 0 0 74 16 154
2017 Science and technology 33 45 7 5 10 0 0 78 15 38
2017 Library services 9 66 16 0 9 0 0 75 9 12
2017 Legal services 39 28 17 12 5 0 0 67 17 60
2017 Administration and operations 36 36 15 8 5 0 0 72 13 663
2017 Human resources 38 36 13 7 4 0 2 76 10 219
2017 Financial management 32 42 16 7 2 0 1 74 9 173
2017 Procurement 28 48 12 12 0 0 0 76 12 56
2017 Real property 35 34 15 7 9 0 0 69 16 67
2017 Materiel management 25 49 11 5 10 0 0 74 15 19
2017 Information management 43 30 12 9 6 0 0 73 15 82
2017 Information technology 29 36 16 12 8 0 0 65 20 252
2017 Internal audit 28 34 18 14 7 0 0 61 21 27
2017 Evaluation 29 52 7 7 4 0 0 82 11 24
2017 Data sciences 43 42 0 0 15 0 0 85 15 13
2017 Policy 31 37 13 13 6 0 0 68 19 757
2017 Project management 26 39 16 15 5 0 0 65 20 417
2017 Other services to the public 33 38 10 14 5 0 0 71 19 170
2017 None of the above 34 36 15 10 5 0 0 71 15 689
2014 Client contact centre 29 33 19 13 6 0 0 62 19 133
2014 Federal regulators 39 40 14 7 0 0 0 80 7 30
2014 Compliance, inspection and enforcement 29 54 13 4 0 0 0 83 4 23
2014 Communications or public affairs 25 44 16 11 3 0 0 69 14 240
2014 Access to information and privacy 30 47 10 7 4 2 0 78 12 42
2014 Security 35 33 11 15 5 0 0 69 20 143
2014 Science and technology 23 34 17 17 9 0 0 57 26 44
2014 Library services 26 47 8 0 10 10 0 80 11 11
2014 Legal services 25 35 16 18 6 0 0 60 24 65
2014 Administration and operations 25 39 16 12 7 0 1 65 19 797
2014 Human resources 31 43 12 10 5 0 0 74 15 191
2014 Financial management 31 38 18 10 3 0 1 70 12 190
2014 Procurement 20 41 18 17 5 0 0 61 21 66
2014 Real property 26 39 8 12 15 0 1 65 27 87
2014 Materiel management 19 60 0 7 13 0 0 80 20 15
2014 Information management 18 37 24 9 11 0 0 55 20 76
2014 Information technology 29 33 21 12 5 0 0 62 18 266
2014 Internal audit 23 43 17 12 4 0 0 66 16 22
2014 Evaluation 32 35 21 3 9 0 0 67 12 33
2014 Other services to the public 32 37 16 10 5 0 0 69 15 258
2014 None of the above 26 38 14 14 7 0 0 65 21 1281

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 39 15 10 5 0 0 70 15 88
2018 Federal regulators 24 40 8 0 29 0 0 63 29 14
2018 Compliance, inspection and enforcement 19 41 27 9 5 0 0 59 14 21
2018 Communications or public affairs 39 39 7 10 4 0 1 79 14 166
2018 Access to information and privacy 18 29 12 21 20 0 0 46 42 32
2018 Security 34 36 14 12 4 0 0 70 17 117
2018 Science and technology 34 38 15 10 0 0 2 74 10 37
2018 Legal services 24 27 13 24 11 1 0 52 35 65
2018 Administration and operations 32 41 12 10 4 0 0 73 15 543
2018 Human resources 31 43 15 8 3 0 0 74 11 172
2018 Financial management 32 43 14 6 5 0 0 75 11 179
2018 Procurement 27 49 6 12 6 0 0 76 18 51
2018 Real property 30 31 17 11 11 0 0 61 22 64
2018 Materiel management 19 35 26 20 0 0 0 54 20 16
2018 Information management 33 37 17 7 6 0 0 71 13 70
2018 Information technology 32 39 15 8 6 0 0 70 15 223
2018 Internal audit 35 50 9 0 5 0 0 86 5 20
2018 Evaluation 24 44 18 7 0 7 0 73 8 33
2018 Data sciences 29 44 5 14 8 0 0 73 22 22
2018 Policy 24 42 15 13 6 0 1 67 18 687
2018 Project management 20 41 19 15 4 1 0 62 19 363
2018 Other services to the public 35 39 10 11 5 0 0 74 16 142
2018 None of the above 31 35 14 13 6 0 0 67 19 404
2017 Client contact centre 29 38 17 12 4 0 0 67 16 97
2017 Compliance, inspection and enforcement 29 51 9 11 0 0 0 80 11 20
2017 Communications or public affairs 41 33 9 12 5 1 0 75 17 173
2017 Access to information and privacy 29 42 13 8 8 0 0 71 15 38
2017 Security 29 46 9 11 5 0 0 75 16 153
2017 Science and technology 20 34 27 9 10 0 0 54 19 38
2017 Library services 43 32 25 0 0 0 0 75 0 12
2017 Legal services 30 39 20 8 3 0 0 69 12 60
2017 Administration and operations 35 39 14 7 4 0 0 74 11 663
2017 Human resources 33 40 14 10 2 0 1 74 12 218
2017 Financial management 29 45 13 9 5 0 0 74 13 173
2017 Procurement 36 37 13 10 3 0 0 73 14 56
2017 Real property 25 38 16 10 11 0 0 63 21 66
2017 Materiel management 25 39 15 11 10 0 0 64 21 19
2017 Information management 36 33 18 5 7 0 1 70 12 82
2017 Information technology 28 39 16 11 5 0 0 68 16 252
2017 Internal audit 38 31 7 18 3 0 4 71 22 27
2017 Evaluation 33 33 8 22 4 0 0 66 26 24
2017 Data sciences 36 28 7 14 15 0 0 63 29 13
2017 Policy 30 38 16 11 4 1 1 68 16 758
2017 Project management 24 39 19 12 4 0 1 64 17 417
2017 Other services to the public 28 42 16 11 3 0 0 70 14 171
2017 None of the above 31 39 15 11 4 0 0 70 15 690
2014 Client contact centre 25 38 17 14 6 0 0 64 20 133
2014 Federal regulators 39 41 10 3 7 0 0 80 10 30
2014 Compliance, inspection and enforcement 21 62 8 8 0 0 0 83 8 23
2014 Communications or public affairs 24 44 17 9 4 1 0 69 13 240
2014 Access to information and privacy 39 28 24 4 4 0 0 67 9 42
2014 Security 34 33 17 11 5 0 0 68 15 143
2014 Science and technology 14 37 23 17 8 0 0 51 26 44
2014 Library services 26 37 18 0 10 10 0 69 11 11
2014 Legal services 23 39 20 12 6 0 0 62 18 65
2014 Administration and operations 26 40 16 13 4 0 1 67 17 798
2014 Human resources 32 43 12 9 4 0 0 75 13 191
2014 Financial management 28 43 15 8 5 1 0 71 13 190
2014 Procurement 32 35 14 15 5 0 0 67 20 66
2014 Real property 23 25 18 16 15 0 2 49 32 87
2014 Materiel management 20 46 14 14 6 0 0 66 20 15
2014 Information management 15 30 27 14 14 0 0 45 28 76
2014 Information technology 30 39 18 10 3 0 0 69 13 266
2014 Internal audit 31 47 17 4 0 0 0 79 4 22
2014 Evaluation 18 40 21 9 9 3 0 60 18 33
2014 Other services to the public 34 40 12 11 3 0 0 74 14 258
2014 None of the above 29 39 16 11 4 0 1 69 15 1280

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 43 9 4 1 0 0 85 5 88
2018 Federal regulators 38 47 7 8 0 0 0 85 8 14
2018 Compliance, inspection and enforcement 46 28 21 5 0 0 0 74 5 22
2018 Communications or public affairs 47 40 6 5 2 0 0 87 7 168
2018 Access to information and privacy 20 46 14 6 15 0 0 66 20 32
2018 Security 44 42 10 3 2 0 0 86 5 116
2018 Science and technology 60 32 5 0 3 0 0 92 3 38
2018 Legal services 41 31 14 9 4 0 0 72 13 65
2018 Administration and operations 41 41 9 6 3 0 0 82 9 545
2018 Human resources 44 40 10 5 2 0 0 84 7 170
2018 Financial management 40 44 10 4 3 0 0 84 7 179
2018 Procurement 35 56 4 2 4 0 0 90 6 51
2018 Real property 36 41 13 5 5 0 0 76 10 62
2018 Materiel management 55 32 6 6 0 0 0 88 6 16
2018 Information management 43 32 16 3 6 0 0 74 9 70
2018 Information technology 40 36 15 5 4 0 0 76 9 225
2018 Internal audit 45 45 0 0 10 0 0 90 10 20
2018 Evaluation 48 42 3 3 4 0 0 90 7 34
2018 Data sciences 50 36 0 13 0 0 0 87 13 22
2018 Policy 41 43 9 6 2 0 0 83 8 687
2018 Project management 39 43 10 7 2 0 0 82 9 364
2018 Other services to the public 40 42 12 2 3 0 0 82 6 143
2018 None of the above 48 38 9 4 2 0 0 86 6 406
2017 Client contact centre 34 45 13 5 3 0 0 78 8 97
2017 Compliance, inspection and enforcement 46 33 9 7 5 0 0 79 12 20
2017 Communications or public affairs 47 37 9 4 3 1 0 84 7 173
2017 Access to information and privacy 32 45 11 5 8 0 0 77 13 38
2017 Security 45 41 6 4 3 0 0 86 8 153
2017 Science and technology 35 45 12 5 2 0 0 80 8 38
2017 Library services 51 24 9 16 0 0 0 75 16 12
2017 Legal services 50 34 10 7 0 0 0 83 7 60
2017 Administration and operations 44 38 7 6 4 0 0 83 10 662
2017 Human resources 45 40 8 5 2 0 0 85 7 219
2017 Financial management 37 45 14 4 1 0 0 81 5 172
2017 Procurement 37 51 12 0 0 0 0 88 0 56
2017 Real property 40 42 10 4 3 0 0 82 7 67
2017 Materiel management 52 28 10 5 0 5 0 84 5 19
2017 Information management 33 41 13 4 9 0 0 74 13 82
2017 Information technology 36 46 10 5 3 0 0 82 9 252
2017 Internal audit 38 41 14 7 0 0 0 79 7 27
2017 Evaluation 48 23 15 11 4 0 0 71 15 24
2017 Data sciences 43 35 22 0 0 0 0 78 0 13
2017 Policy 46 38 9 6 2 0 0 83 8 756
2017 Project management 43 43 7 5 2 0 0 86 7 417
2017 Other services to the public 39 47 6 7 2 0 0 85 9 171
2017 None of the above 45 38 10 5 2 0 0 83 7 689
2014 Client contact centre 34 44 11 10 1 0 0 78 11 133
2014 Federal regulators 43 54 0 3 0 0 0 97 3 30
2014 Compliance, inspection and enforcement 29 67 4 0 0 0 0 96 0 23
2014 Communications or public affairs 32 45 13 6 3 0 0 78 9 240
2014 Access to information and privacy 46 42 7 4 0 0 0 88 4 42
2014 Security 46 37 9 7 1 0 0 83 8 142
2014 Science and technology 25 44 16 11 4 0 0 69 15 44
2014 Library services 61 11 18 0 0 10 0 80 0 11
2014 Legal services 35 43 11 8 2 2 0 80 10 65
2014 Administration and operations 35 41 12 7 4 0 0 76 11 796
2014 Human resources 38 41 10 7 4 0 0 79 11 191
2014 Financial management 33 43 16 5 3 1 0 76 8 190
2014 Procurement 32 47 12 6 3 0 0 79 9 66
2014 Real property 40 38 8 7 6 0 1 79 13 87
2014 Materiel management 33 60 7 0 0 0 0 93 0 15
2014 Information management 24 43 16 13 4 0 0 67 17 76
2014 Information technology 38 41 14 5 3 0 0 78 8 266
2014 Internal audit 35 40 23 0 3 0 0 74 3 22
2014 Evaluation 30 53 12 0 3 2 0 85 3 33
2014 Other services to the public 45 41 11 2 0 0 0 86 3 258
2014 None of the above 40 40 11 6 2 0 0 81 8 1281

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 23 20 8 9 0 2 62 18 88
2018 Federal regulators 16 34 19 23 0 0 8 54 25 14
2018 Compliance, inspection and enforcement 30 27 25 13 5 0 0 57 18 22
2018 Communications or public affairs 29 34 18 11 8 0 1 63 19 169
2018 Access to information and privacy 23 27 18 12 20 0 0 50 32 32
2018 Security 35 28 22 11 3 0 1 63 14 117
2018 Science and technology 32 43 13 10 3 0 0 75 12 38
2018 Legal services 25 21 25 15 14 0 0 46 29 65
2018 Administration and operations 30 32 20 10 8 0 0 62 18 549
2018 Human resources 36 32 16 11 5 0 0 68 16 171
2018 Financial management 29 38 18 11 3 1 0 68 14 180
2018 Procurement 28 31 16 16 8 1 0 60 24 51
2018 Real property 26 25 20 18 12 0 0 51 30 64
2018 Materiel management 20 46 21 0 6 0 8 71 7 16
2018 Information management 36 40 19 5 0 0 1 76 5 69
2018 Information technology 35 34 15 12 5 0 0 68 17 224
2018 Internal audit 34 35 15 10 5 0 0 70 15 20
2018 Evaluation 50 27 18 3 3 0 0 76 5 34
2018 Data sciences 24 63 9 0 5 0 0 86 5 22
2018 Policy 16 28 23 18 15 0 0 44 33 687
2018 Project management 24 28 21 16 10 0 1 53 26 366
2018 Other services to the public 20 26 22 22 10 0 1 46 32 143
2018 None of the above 19 25 17 19 19 0 1 44 39 407
2017 Client contact centre 32 35 15 14 4 0 0 67 18 97
2017 Compliance, inspection and enforcement 20 48 22 5 5 0 0 68 10 19
2017 Communications or public affairs 27 38 16 10 7 1 1 66 18 173
2017 Access to information and privacy 22 42 21 10 3 0 3 65 13 38
2017 Security 28 42 13 11 4 1 1 72 15 154
2017 Science and technology 26 39 15 8 13 0 0 64 20 38
2017 Library services 25 49 26 0 0 0 0 74 0 12
2017 Legal services 16 43 20 14 6 0 0 59 21 61
2017 Administration and operations 28 37 16 12 6 0 1 66 18 667
2017 Human resources 32 34 19 12 3 0 1 66 15 219
2017 Financial management 30 42 17 10 2 0 0 71 12 174
2017 Procurement 32 24 23 9 10 0 2 57 20 56
2017 Real property 26 38 15 10 10 0 1 65 20 67
2017 Materiel management 31 37 32 0 0 0 0 68 0 19
2017 Information management 47 33 9 4 5 0 2 82 8 82
2017 Information technology 33 34 19 10 3 0 0 68 13 252
2017 Internal audit 17 38 35 7 3 0 0 55 10 27
2017 Evaluation 37 45 11 8 0 0 0 81 8 24
2017 Data sciences 56 29 8 7 0 0 0 85 7 13
2017 Policy 17 35 22 14 10 1 0 53 24 759
2017 Project management 20 38 25 11 6 0 0 58 17 419
2017 Other services to the public 17 27 26 14 16 1 0 44 30 171
2017 None of the above 18 28 20 19 13 0 2 47 33 693
2014 Client contact centre 30 33 17 12 7 0 1 64 19 133
2014 Federal regulators 30 36 23 3 7 0 0 66 10 30
2014 Compliance, inspection and enforcement 34 38 11 13 4 0 0 72 17 23
2014 Communications or public affairs 27 30 23 11 9 0 0 57 20 239
2014 Access to information and privacy 38 33 14 7 9 0 0 71 16 42
2014 Security 18 37 25 10 10 1 0 55 20 143
2014 Science and technology 28 43 14 9 6 0 0 71 15 44
2014 Library services 51 21 8 0 10 10 0 80 11 11
2014 Legal services 22 29 28 9 12 0 0 51 21 65
2014 Administration and operations 24 36 19 11 10 0 1 60 21 799
2014 Human resources 29 34 18 11 9 0 0 63 20 191
2014 Financial management 25 49 16 7 4 0 0 74 10 191
2014 Procurement 24 33 30 10 2 0 0 58 12 66
2014 Real property 20 40 12 16 9 1 1 61 26 87
2014 Materiel management 33 7 40 7 7 0 7 43 14 15
2014 Information management 31 43 14 7 5 0 0 74 12 76
2014 Information technology 32 37 15 11 3 0 0 70 15 266
2014 Internal audit 44 39 9 8 0 0 0 83 8 22
2014 Evaluation 18 53 18 6 6 0 0 71 11 33
2014 Other services to the public 18 32 25 15 9 0 0 50 24 258
2014 None of the above 17 30 23 15 13 0 1 48 29 1281

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 19 33 24 6 1 4 32 34 86
2018 Federal regulators 23 34 36 7 0 0 0 7 57 14
2018 Compliance, inspection and enforcement 13 30 26 21 10 0 0 31 43 22
2018 Communications or public affairs 7 29 32 21 9 1 1 31 37 167
2018 Access to information and privacy 15 21 30 21 12 0 0 34 36 32
2018 Security 8 20 43 17 9 1 3 27 29 115
2018 Science and technology 5 17 51 27 0 0 0 27 21 38
2018 Legal services 8 20 46 17 3 5 2 21 30 64
2018 Administration and operations 9 26 35 20 8 1 1 28 36 548
2018 Human resources 9 24 42 16 6 0 2 22 35 171
2018 Financial management 9 27 36 21 6 1 0 27 36 179
2018 Procurement 12 38 34 12 2 1 0 14 51 50
2018 Real property 26 38 23 9 3 2 0 12 64 63
2018 Materiel management 12 35 40 10 3 0 0 13 47 16
2018 Information management 14 24 33 22 6 0 0 29 38 70
2018 Information technology 13 26 40 17 3 0 1 20 39 226
2018 Internal audit 10 25 30 25 10 0 0 35 35 20
2018 Evaluation 4 26 35 29 6 0 0 35 30 34
2018 Data sciences 19 9 51 7 9 5 0 17 30 21
2018 Policy 8 26 41 20 4 0 0 24 34 686
2018 Project management 13 34 37 12 3 0 0 15 48 365
2018 Other services to the public 14 23 39 18 3 1 1 22 38 143
2018 None of the above 11 29 35 18 4 0 2 22 42 408
2017 Client contact centre 14 34 26 18 6 0 2 24 49 96
2017 Compliance, inspection and enforcement 9 25 32 24 5 0 6 31 36 20
2017 Communications or public affairs 8 23 38 17 7 0 6 26 33 172
2017 Access to information and privacy 8 19 24 26 16 5 3 46 28 38
2017 Security 12 15 44 18 8 1 2 27 28 153
2017 Science and technology 13 27 36 18 3 0 3 22 41 37
2017 Library services 23 0 51 9 9 0 9 19 25 12
2017 Legal services 2 8 54 27 7 0 2 35 10 60
2017 Administration and operations 7 30 35 16 7 1 4 24 39 661
2017 Human resources 13 28 31 12 8 1 6 21 45 217
2017 Financial management 10 24 36 16 9 2 2 26 36 173
2017 Procurement 14 34 35 11 5 0 2 16 49 55
2017 Real property 14 44 30 7 4 0 0 11 58 67
2017 Materiel management 0 42 42 0 10 6 0 11 44 18
2017 Information management 13 29 25 20 10 1 2 31 44 82
2017 Information technology 13 28 37 16 5 0 2 21 42 251
2017 Internal audit 7 38 28 13 14 0 0 27 45 27
2017 Evaluation 7 23 19 40 11 0 0 51 30 24
2017 Data sciences 16 24 30 22 8 0 0 30 40 12
2017 Policy 9 22 42 19 6 0 1 26 32 756
2017 Project management 12 32 41 10 2 1 1 13 45 417
2017 Other services to the public 7 26 40 20 5 1 1 26 33 170
2017 None of the above 10 25 39 17 5 1 2 23 36 691
2014 Client contact centre 11 35 29 15 5 0 4 22 48 128
2014 Federal regulators 13 24 40 16 6 0 0 23 37 30
2014 Compliance, inspection and enforcement 17 13 29 13 24 0 4 38 31 23
2014 Communications or public affairs 15 26 36 14 6 1 2 20 42 239
2014 Access to information and privacy 16 17 35 17 14 0 2 31 33 42
2014 Security 11 36 36 14 1 0 1 16 48 143
2014 Science and technology 23 25 27 21 2 0 2 24 49 44
2014 Library services 0 10 55 8 10 10 8 22 12 11
2014 Legal services 4 34 31 25 3 0 3 29 39 65
2014 Administration and operations 17 33 31 13 5 0 1 18 51 799
2014 Human resources 14 38 32 10 4 0 2 14 53 189
2014 Financial management 10 37 35 13 2 1 2 15 49 191
2014 Procurement 17 45 24 11 3 0 0 14 62 66
2014 Real property 23 41 28 5 2 0 1 7 64 87
2014 Materiel management 19 27 20 19 14 0 0 34 47 15
2014 Information management 21 39 26 10 4 1 0 13 60 76
2014 Information technology 12 37 34 11 3 0 2 15 50 265
2014 Internal audit 13 25 30 18 8 0 4 28 41 22
2014 Evaluation 15 23 29 23 3 6 0 28 41 33
2014 Other services to the public 14 26 40 15 4 0 1 18 41 257
2014 None of the above 12 28 39 15 5 0 1 21 40 1280

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 22 28 24 7 5 2 32 38 85
2018 Federal regulators 40 23 15 8 7 0 8 16 68 14
2018 Compliance, inspection and enforcement 10 26 30 25 4 0 4 31 38 22
2018 Communications or public affairs 7 26 30 21 12 3 1 34 35 168
2018 Access to information and privacy 28 36 12 11 13 0 0 24 64 32
2018 Security 11 19 35 23 7 2 4 31 32 116
2018 Science and technology 5 25 33 29 5 0 3 35 31 38
2018 Legal services 7 22 29 28 11 0 2 40 30 63
2018 Administration and operations 8 17 34 24 12 2 3 38 26 543
2018 Human resources 7 21 35 23 8 2 3 33 30 172
2018 Financial management 8 20 32 29 9 1 1 38 29 176
2018 Procurement 10 22 43 16 7 2 0 24 33 50
2018 Real property 22 31 24 11 6 4 2 19 56 61
2018 Materiel management 17 36 26 14 0 0 6 15 57 16
2018 Information management 11 27 31 20 9 1 0 30 38 70
2018 Information technology 14 20 36 17 9 3 2 28 35 226
2018 Internal audit 0 15 20 50 10 5 0 63 15 20
2018 Evaluation 10 24 26 21 13 6 0 36 36 34
2018 Data sciences 13 14 37 22 11 5 0 34 28 22
2018 Policy 9 24 35 26 6 0 0 32 33 686
2018 Project management 16 30 31 15 6 2 1 21 47 364
2018 Other services to the public 13 23 29 26 6 2 1 33 37 143
2018 None of the above 10 22 33 24 8 1 3 33 33 406
2017 Client contact centre 12 33 27 15 7 3 3 24 48 96
2017 Compliance, inspection and enforcement 7 17 29 23 24 0 0 46 24 20
2017 Communications or public affairs 11 22 33 16 9 2 7 28 36 170
2017 Access to information and privacy 13 23 24 21 8 8 3 33 40 38
2017 Security 11 22 36 19 8 1 3 28 34 153
2017 Science and technology 18 20 24 22 12 0 3 36 39 37
2017 Library services 23 0 51 17 9 0 0 25 23 12
2017 Legal services 2 15 35 38 11 0 0 48 17 60
2017 Administration and operations 8 18 30 22 11 5 5 37 29 661
2017 Human resources 10 20 31 18 14 2 5 34 32 215
2017 Financial management 12 22 25 21 12 3 5 35 37 173
2017 Procurement 17 23 29 21 0 6 4 23 45 55
2017 Real property 21 32 28 14 3 0 1 17 55 67
2017 Materiel management 28 35 10 16 5 6 0 22 67 18
2017 Information management 8 17 27 22 19 2 5 44 27 82
2017 Information technology 18 17 31 21 7 2 4 30 37 252
2017 Internal audit 7 11 18 35 25 4 0 63 19 26
2017 Evaluation 15 23 19 11 25 7 0 39 41 24
2017 Data sciences 22 0 29 34 7 0 7 45 24 13
2017 Policy 9 19 36 23 10 1 1 34 29 756
2017 Project management 14 26 34 17 5 2 2 23 42 416
2017 Other services to the public 10 21 32 20 13 2 2 34 33 169
2017 None of the above 9 22 33 23 8 2 3 32 33 691
2014 Client contact centre 14 33 25 16 8 3 2 25 49 131
2014 Federal regulators 20 10 23 23 16 0 7 43 33 30
2014 Compliance, inspection and enforcement 17 12 29 8 24 5 4 35 32 23
2014 Communications or public affairs 19 30 28 13 6 0 4 20 51 240
2014 Access to information and privacy 16 21 31 14 16 2 0 31 37 42
2014 Security 17 33 30 14 4 0 3 18 51 143
2014 Science and technology 33 25 23 11 5 0 2 17 60 44
2014 Library services 10 26 29 16 10 10 0 28 39 11
2014 Legal services 12 32 29 17 6 2 2 24 46 65
2014 Administration and operations 20 31 27 14 6 1 2 20 52 798
2014 Human resources 19 33 25 16 4 2 2 21 53 190
2014 Financial management 19 27 29 13 5 5 2 19 50 190
2014 Procurement 21 35 33 8 3 0 0 11 56 66
2014 Real property 22 40 18 13 6 0 1 19 62 87
2014 Materiel management 6 41 39 14 0 0 0 14 47 15
2014 Information management 27 34 19 9 8 3 0 17 63 76
2014 Information technology 21 30 24 14 7 2 2 22 53 266
2014 Internal audit 13 38 13 18 13 0 4 33 54 22
2014 Evaluation 26 27 26 18 3 0 0 21 53 33
2014 Other services to the public 18 27 32 18 3 0 2 21 46 258
2014 None of the above 17 27 30 18 6 1 1 24 45 1280

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 26 31 13 7 1 4 21 46 85
2018 Federal regulators 42 23 30 0 0 0 5 0 69 14
2018 Compliance, inspection and enforcement 22 14 19 35 7 0 5 43 37 21
2018 Communications or public affairs 21 23 32 18 4 1 1 23 45 164
2018 Access to information and privacy 27 26 20 12 14 0 2 26 54 32
2018 Security 20 29 29 10 7 2 3 17 52 116
2018 Science and technology 15 24 36 15 5 3 3 21 41 38
2018 Legal services 19 18 36 16 6 5 0 23 39 65
2018 Administration and operations 16 27 32 14 7 1 2 22 45 546
2018 Human resources 13 29 33 12 5 3 5 18 46 170
2018 Financial management 15 23 33 18 9 1 2 28 39 179
2018 Procurement 30 22 32 6 7 2 0 14 54 50
2018 Real property 42 24 23 5 1 2 2 6 70 63
2018 Materiel management 23 52 0 6 18 0 0 24 76 16
2018 Information management 19 18 31 21 4 3 4 27 39 68
2018 Information technology 22 31 23 12 7 2 3 20 56 224
2018 Internal audit 0 30 35 25 5 0 5 31 31 20
2018 Evaluation 17 36 34 10 0 3 0 11 54 32
2018 Data sciences 0 52 18 21 4 5 0 26 55 21
2018 Policy 20 30 30 16 3 1 0 19 51 688
2018 Project management 42 34 16 5 2 0 1 7 76 365
2018 Other services to the public 18 31 32 12 6 1 1 18 49 143
2018 None of the above 25 24 28 12 6 0 3 20 52 405
2017 Client contact centre 27 28 30 8 2 3 2 11 58 95
2017 Compliance, inspection and enforcement 13 27 31 14 14 0 0 29 40 20
2017 Communications or public affairs 16 28 32 16 3 1 4 20 46 173
2017 Access to information and privacy 23 16 31 8 5 11 5 15 47 38
2017 Security 22 28 29 9 9 1 2 19 51 154
2017 Science and technology 27 39 23 8 0 3 0 8 69 37
2017 Library services 32 9 43 8 9 0 0 17 40 12
2017 Legal services 15 26 34 22 4 0 0 26 41 61
2017 Administration and operations 18 28 31 11 6 1 4 19 49 661
2017 Human resources 21 25 28 12 9 0 5 22 49 217
2017 Financial management 17 24 36 11 7 3 2 20 43 173
2017 Procurement 20 31 27 14 2 3 4 17 54 54
2017 Real property 42 33 18 7 0 0 0 7 75 67
2017 Materiel management 22 47 9 17 5 0 0 22 69 18
2017 Information management 18 20 27 14 14 5 2 30 41 81
2017 Information technology 27 25 23 15 4 2 4 20 55 251
2017 Internal audit 11 11 47 7 18 0 7 27 23 26
2017 Evaluation 19 26 37 7 11 0 0 18 45 24
2017 Data sciences 8 14 35 28 15 0 0 43 22 13
2017 Policy 21 28 32 14 5 0 1 19 49 761
2017 Project management 43 32 17 5 2 1 0 7 76 419
2017 Other services to the public 18 37 26 14 2 3 1 16 57 171
2017 None of the above 23 25 28 15 4 1 2 20 50 691
2014 Client contact centre 23 31 25 10 7 1 3 18 56 131
2014 Federal regulators 10 23 47 10 10 0 0 20 33 30
2014 Compliance, inspection and enforcement 8 26 34 20 8 0 4 29 36 23
2014 Communications or public affairs 27 30 23 10 6 0 3 17 59 238
2014 Access to information and privacy 21 21 21 20 12 3 2 34 44 42
2014 Security 36 31 20 10 3 0 1 13 67 143
2014 Science and technology 29 29 34 9 0 0 0 9 57 44
2014 Library services 10 29 36 16 0 10 0 17 43 11
2014 Legal services 13 28 36 11 6 3 3 18 43 64
2014 Administration and operations 35 32 21 7 3 1 1 10 68 798
2014 Human resources 21 38 22 11 3 1 4 15 62 191
2014 Financial management 24 25 32 13 2 3 2 16 51 191
2014 Procurement 26 39 22 9 3 0 0 12 65 66
2014 Real property 58 20 14 6 1 0 1 7 79 87
2014 Materiel management 20 20 27 26 0 0 7 28 42 15
2014 Information management 22 29 30 17 1 0 0 19 51 76
2014 Information technology 27 31 27 11 3 0 1 14 59 266
2014 Internal audit 30 17 18 17 4 0 14 25 55 22
2014 Evaluation 27 30 20 20 3 0 0 24 56 33
2014 Other services to the public 26 33 26 14 2 0 1 15 59 258
2014 None of the above 29 30 24 11 3 0 1 15 60 1278

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 27 26 25 11 0 3 37 36 85
2018 Federal regulators 27 8 46 19 0 0 0 19 35 14
2018 Compliance, inspection and enforcement 22 5 23 33 18 0 0 50 27 21
2018 Communications or public affairs 14 23 36 17 9 1 1 26 37 165
2018 Access to information and privacy 20 25 27 14 11 0 2 26 46 32
2018 Security 4 15 37 30 12 1 2 43 19 116
2018 Science and technology 5 20 38 24 6 0 6 33 27 38
2018 Legal services 9 25 42 14 10 0 0 24 34 65
2018 Administration and operations 10 22 40 18 8 1 1 27 32 546
2018 Human resources 5 21 42 21 6 2 3 28 28 172
2018 Financial management 9 20 36 23 11 1 0 34 29 180
2018 Procurement 26 18 36 10 8 1 0 18 45 50
2018 Real property 22 27 28 16 5 2 0 21 50 64
2018 Materiel management 0 6 53 27 7 0 6 37 6 16
2018 Information management 8 15 31 31 11 3 0 43 24 68
2018 Information technology 8 16 36 23 13 1 2 37 26 225
2018 Internal audit 15 25 30 15 15 0 0 29 40 20
2018 Evaluation 6 14 24 26 28 3 0 55 20 34
2018 Data sciences 4 30 45 9 11 0 0 20 35 22
2018 Policy 23 35 31 9 1 0 0 10 58 684
2018 Project management 21 33 32 9 3 0 1 12 55 363
2018 Other services to the public 12 30 40 11 7 0 1 18 42 142
2018 None of the above 19 30 32 11 4 1 3 16 51 408
2017 Client contact centre 15 26 32 15 7 1 3 23 43 96
2017 Compliance, inspection and enforcement 5 18 35 18 24 0 0 42 23 20
2017 Communications or public affairs 10 27 33 20 5 1 4 26 40 170
2017 Access to information and privacy 15 18 35 18 6 5 3 26 37 38
2017 Security 6 20 33 27 10 1 2 39 27 153
2017 Science and technology 7 33 40 15 0 2 3 16 43 38
2017 Library services 0 0 49 51 0 0 0 51 0 12
2017 Legal services 10 25 46 13 7 0 0 20 34 61
2017 Administration and operations 9 22 38 19 7 1 3 28 32 662
2017 Human resources 7 18 35 23 14 1 2 38 26 217
2017 Financial management 9 19 40 18 10 2 2 30 29 174
2017 Procurement 11 28 28 18 8 3 4 28 41 55
2017 Real property 16 26 39 13 6 0 0 19 42 67
2017 Materiel management 5 12 29 39 16 0 0 54 17 18
2017 Information management 6 18 34 20 16 1 5 39 25 81
2017 Information technology 8 21 34 23 9 1 4 33 31 249
2017 Internal audit 14 18 33 24 10 0 0 35 32 26
2017 Evaluation 7 11 33 26 22 0 0 48 19 24
2017 Data sciences 9 38 24 30 0 0 0 30 46 12
2017 Policy 21 31 33 11 2 0 0 14 53 758
2017 Project management 18 34 32 12 4 0 0 16 52 417
2017 Other services to the public 17 30 36 12 2 1 1 15 48 169
2017 None of the above 16 31 31 14 6 1 1 20 48 691
2014 Client contact centre 13 25 29 20 7 0 6 29 40 131
2014 Federal regulators 17 10 56 10 7 0 0 17 27 30
2014 Compliance, inspection and enforcement 4 17 24 38 12 0 4 53 22 23
2014 Communications or public affairs 16 28 34 15 5 0 2 20 45 238
2014 Access to information and privacy 14 29 23 21 7 3 3 30 45 42
2014 Security 9 22 30 29 7 1 2 37 32 143
2014 Science and technology 16 33 32 14 2 0 2 17 50 43
2014 Library services 0 10 21 43 8 10 8 62 12 11
2014 Legal services 20 24 37 9 6 2 2 16 46 65
2014 Administration and operations 15 30 33 16 5 1 0 21 46 794
2014 Human resources 9 24 43 18 4 1 2 23 33 191
2014 Financial management 8 18 44 19 5 2 3 26 28 191
2014 Procurement 12 33 41 11 3 0 0 14 45 66
2014 Real property 18 33 31 15 4 0 0 18 50 87
2014 Materiel management 13 27 14 26 13 0 7 42 43 15
2014 Information management 5 27 38 25 4 0 1 29 33 76
2014 Information technology 9 17 42 24 5 0 2 30 27 266
2014 Internal audit 9 4 38 39 4 5 0 45 14 22
2014 Evaluation 18 26 26 15 9 6 0 25 47 33
2014 Other services to the public 17 33 32 15 3 0 0 18 50 255
2014 None of the above 17 32 34 11 3 0 1 15 50 1276

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 33 22 16 7 1 5 24 52 85
2018 Federal regulators 34 27 31 7 0 0 0 7 62 14
2018 Compliance, inspection and enforcement 35 22 21 10 12 0 0 22 56 22
2018 Communications or public affairs 16 27 24 19 9 3 3 30 45 167
2018 Access to information and privacy 32 24 23 3 18 0 0 21 56 32
2018 Security 10 32 29 15 10 1 3 26 43 115
2018 Science and technology 26 18 26 17 6 0 6 25 47 37
2018 Legal services 12 29 39 9 8 0 3 18 43 65
2018 Administration and operations 14 28 29 15 10 1 2 27 44 548
2018 Human resources 17 24 31 16 7 1 4 24 44 172
2018 Financial management 17 26 34 15 6 2 1 22 43 177
2018 Procurement 28 32 31 6 0 2 0 6 62 50
2018 Real property 37 20 19 13 8 3 0 21 59 62
2018 Materiel management 39 12 31 8 3 0 6 13 55 16
2018 Information management 20 30 27 18 6 0 0 23 50 70
2018 Information technology 18 30 28 11 9 1 3 21 50 225
2018 Internal audit 15 20 20 25 10 5 5 38 39 20
2018 Evaluation 22 15 16 29 4 11 3 38 43 34
2018 Data sciences 17 28 27 18 11 0 0 29 45 22
2018 Policy 23 29 30 12 4 1 1 17 53 686
2018 Project management 27 32 26 10 3 1 2 13 60 364
2018 Other services to the public 16 36 33 9 4 1 1 13 53 142
2018 None of the above 26 30 26 11 5 1 2 16 58 408
2017 Client contact centre 25 30 25 8 7 2 3 16 57 97
2017 Compliance, inspection and enforcement 13 25 32 9 14 0 6 25 41 20
2017 Communications or public affairs 19 31 21 14 8 2 6 23 54 173
2017 Access to information and privacy 34 21 16 13 11 3 3 25 58 38
2017 Security 19 27 31 12 9 1 2 21 47 153
2017 Science and technology 23 33 26 3 5 8 3 8 62 37
2017 Library services 9 57 25 0 9 0 0 9 66 12
2017 Legal services 17 28 31 13 7 2 2 21 46 59
2017 Administration and operations 19 26 27 14 7 2 5 22 49 666
2017 Human resources 24 21 25 11 11 1 6 23 49 217
2017 Financial management 22 20 31 13 10 2 2 23 44 173
2017 Procurement 33 27 23 5 4 3 5 10 65 56
2017 Real property 32 29 23 13 3 0 0 16 61 67
2017 Materiel management 32 42 11 5 10 0 0 15 74 19
2017 Information management 11 31 32 14 7 1 4 22 44 81
2017 Information technology 24 25 29 13 6 0 3 20 50 251
2017 Internal audit 11 40 11 24 14 0 0 38 51 26
2017 Evaluation 19 26 15 11 29 0 0 40 45 24
2017 Data sciences 22 21 29 14 14 0 0 28 43 13
2017 Policy 26 28 25 12 5 3 1 18 56 759
2017 Project management 25 30 26 11 4 2 1 15 57 419
2017 Other services to the public 30 31 24 7 4 2 2 11 64 170
2017 None of the above 27 30 23 10 5 2 3 16 60 690
2014 Client contact centre 28 30 16 12 9 1 3 22 61 131
2014 Federal regulators 13 27 40 17 0 0 3 18 41 30
2014 Compliance, inspection and enforcement 25 17 16 26 12 0 4 40 44 23
2014 Communications or public affairs 25 29 27 9 7 1 3 16 56 240
2014 Access to information and privacy 21 21 28 11 15 0 4 27 44 42
2014 Security 19 30 34 10 3 1 2 13 51 143
2014 Science and technology 32 17 38 2 5 2 2 7 52 44
2014 Library services 0 29 28 18 16 10 0 37 32 11
2014 Legal services 21 32 25 11 6 2 3 18 56 65
2014 Administration and operations 30 29 24 10 4 1 2 14 61 798
2014 Human resources 21 30 28 12 4 0 5 17 53 191
2014 Financial management 26 28 22 18 3 1 2 22 56 191
2014 Procurement 36 24 30 6 3 0 0 9 61 66
2014 Real property 28 31 25 9 2 0 5 13 62 87
2014 Materiel management 33 27 33 0 0 0 7 0 65 15
2014 Information management 32 26 32 7 2 1 0 9 59 76
2014 Information technology 26 34 24 11 3 0 2 14 62 266
2014 Internal audit 22 38 14 22 4 0 0 26 60 22
2014 Evaluation 23 38 21 6 6 3 3 13 65 33
2014 Other services to the public 30 34 21 9 3 1 2 12 66 258
2014 None of the above 29 31 23 10 4 0 2 14 62 1279

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 35 22 8 6 2 5 15 61 86
2018 Federal regulators 32 23 45 0 0 0 0 0 55 14
2018 Compliance, inspection and enforcement 19 18 30 33 0 0 0 33 37 22
2018 Communications or public affairs 16 25 25 16 13 3 4 30 44 166
2018 Access to information and privacy 54 26 9 4 8 0 0 11 80 32
2018 Security 13 27 28 18 7 2 6 27 43 116
2018 Science and technology 26 16 16 31 6 3 3 39 45 37
2018 Legal services 7 20 42 15 9 2 4 26 29 65
2018 Administration and operations 12 24 28 19 10 3 4 31 38 545
2018 Human resources 17 30 31 10 7 4 0 18 50 170
2018 Financial management 14 29 32 12 8 2 2 21 45 177
2018 Procurement 22 28 22 18 5 4 0 24 52 50
2018 Real property 21 22 21 27 3 6 0 32 45 62
2018 Materiel management 12 22 34 6 3 8 14 12 44 16
2018 Information management 23 27 14 20 14 1 1 34 51 69
2018 Information technology 14 23 27 17 9 4 5 29 41 224
2018 Internal audit 0 25 30 40 5 0 0 45 25 20
2018 Evaluation 14 20 19 20 14 11 2 38 39 34
2018 Data sciences 17 22 28 20 13 0 0 33 40 22
2018 Policy 15 28 35 16 4 1 1 20 44 680
2018 Project management 18 28 31 17 4 1 2 21 47 360
2018 Other services to the public 10 26 31 23 8 1 2 32 37 143
2018 None of the above 15 23 27 21 9 1 4 32 40 408
2017 Client contact centre 23 29 28 9 6 0 5 16 54 96
2017 Compliance, inspection and enforcement 9 29 23 9 24 0 6 35 41 20
2017 Communications or public affairs 17 27 21 19 7 3 5 29 48 173
2017 Access to information and privacy 26 37 16 16 3 3 0 19 65 38
2017 Security 16 22 29 18 10 2 2 30 40 153
2017 Science and technology 28 29 22 5 10 3 3 16 61 37
2017 Library services 23 9 51 17 0 0 0 17 32 12
2017 Legal services 12 20 34 21 11 2 2 33 32 61
2017 Administration and operations 12 23 28 20 9 1 6 31 38 665
2017 Human resources 20 25 30 10 7 4 4 18 49 217
2017 Financial management 22 29 28 10 6 3 1 17 53 172
2017 Procurement 30 24 25 5 6 4 5 13 60 55
2017 Real property 19 36 20 19 4 0 1 24 56 67
2017 Materiel management 35 21 17 6 5 16 0 14 66 18
2017 Information management 11 23 28 15 13 5 6 31 38 82
2017 Information technology 14 25 24 22 10 2 4 34 41 250
2017 Internal audit 4 18 32 10 31 4 0 43 23 26
2017 Evaluation 20 23 19 8 23 7 0 33 46 23
2017 Data sciences 8 36 14 14 21 0 7 38 48 13
2017 Policy 13 25 35 17 6 2 2 24 39 757
2017 Project management 16 28 32 15 4 3 2 21 46 417
2017 Other services to the public 15 18 36 20 8 1 2 29 34 170
2017 None of the above 13 22 32 19 7 2 5 28 38 688
2014 Client contact centre 23 26 25 14 7 1 3 22 51 132
2014 Federal regulators 17 13 29 27 10 3 0 38 31 30
2014 Compliance, inspection and enforcement 13 29 21 17 15 0 4 34 44 23
2014 Communications or public affairs 16 23 32 15 7 1 6 23 43 239
2014 Access to information and privacy 39 23 22 7 5 5 0 12 65 42
2014 Security 12 22 32 22 7 1 4 30 36 143
2014 Science and technology 25 21 28 19 2 2 2 22 48 43
2014 Library services 0 10 27 20 16 10 18 49 14 11
2014 Legal services 9 25 38 11 12 2 3 24 36 65
2014 Administration and operations 18 24 30 17 6 2 4 24 44 798
2014 Human resources 14 24 32 20 6 1 3 27 40 191
2014 Financial management 17 24 31 16 6 2 5 23 44 191
2014 Procurement 18 33 29 11 8 0 2 19 52 66
2014 Real property 11 23 35 21 4 0 6 27 35 87
2014 Materiel management 21 13 14 46 7 0 0 53 33 15
2014 Information management 22 31 27 10 9 0 1 19 54 75
2014 Information technology 15 24 29 17 9 1 5 28 41 265
2014 Internal audit 22 34 25 4 14 0 0 18 57 22
2014 Evaluation 23 32 36 6 3 0 0 9 55 33
2014 Other services to the public 14 24 33 21 5 1 3 27 39 258
2014 None of the above 13 22 34 19 8 2 3 28 36 1277

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 27 17 24 8 1 2 34 49 85
2018 Federal regulators 50 15 31 5 0 0 0 5 65 14
2018 Compliance, inspection and enforcement 26 22 36 10 6 0 0 16 48 22
2018 Communications or public affairs 18 21 28 22 7 2 2 30 40 167
2018 Access to information and privacy 28 23 25 12 11 0 0 24 51 32
2018 Security 20 28 26 15 5 1 4 21 51 116
2018 Science and technology 10 34 48 5 4 0 0 9 43 37
2018 Legal services 18 22 36 14 8 0 2 22 41 65
2018 Administration and operations 18 27 34 11 6 2 2 17 47 548
2018 Human resources 11 25 38 17 4 2 3 23 37 171
2018 Financial management 9 28 32 22 8 1 1 30 37 177
2018 Procurement 16 26 42 7 6 2 0 14 43 50
2018 Real property 38 21 28 8 2 4 0 10 61 63
2018 Materiel management 14 34 25 6 15 0 6 23 50 16
2018 Information management 17 27 26 20 7 3 0 28 45 70
2018 Information technology 17 29 30 13 7 3 2 20 48 224
2018 Internal audit 9 10 40 25 10 0 5 37 20 20
2018 Evaluation 22 23 41 7 4 3 0 12 46 34
2018 Data sciences 22 31 23 15 4 0 5 20 56 22
2018 Policy 23 31 32 9 3 1 1 12 55 687
2018 Project management 41 30 21 4 2 1 1 7 72 365
2018 Other services to the public 23 33 32 8 3 0 1 11 57 143
2018 None of the above 28 28 26 10 3 2 3 14 59 408
2017 Client contact centre 21 27 33 10 8 0 2 18 49 96
2017 Compliance, inspection and enforcement 9 27 25 19 10 11 0 32 39 20
2017 Communications or public affairs 15 21 38 13 8 1 5 22 38 173
2017 Access to information and privacy 18 21 30 13 10 5 3 26 42 38
2017 Security 20 24 33 14 6 0 3 20 46 153
2017 Science and technology 18 42 24 8 3 2 3 11 63 37
2017 Library services 32 17 34 17 0 0 0 17 49 12
2017 Legal services 19 25 32 19 3 2 0 23 45 61
2017 Administration and operations 16 29 33 11 6 1 4 18 47 666
2017 Human resources 14 22 34 15 9 2 4 26 38 218
2017 Financial management 10 29 33 15 9 2 2 25 40 171
2017 Procurement 17 21 39 18 2 0 3 21 39 55
2017 Real property 38 31 16 10 3 0 1 13 70 66
2017 Materiel management 5 40 19 25 5 5 0 32 48 18
2017 Information management 16 20 30 14 12 5 3 29 38 82
2017 Information technology 22 25 28 15 5 2 2 22 49 251
2017 Internal audit 4 15 26 31 25 0 0 56 18 26
2017 Evaluation 23 22 30 15 11 0 0 26 45 24
2017 Data sciences 14 0 50 7 22 0 7 31 15 13
2017 Policy 19 27 35 13 3 1 1 16 48 759
2017 Project management 36 34 21 6 1 1 0 7 71 418
2017 Other services to the public 21 34 31 8 2 1 2 11 57 171
2017 None of the above 24 29 28 10 4 2 3 15 56 693
2014 Client contact centre 17 25 31 13 8 3 3 23 44 131
2014 Federal regulators 10 16 40 27 0 0 7 29 28 30
2014 Compliance, inspection and enforcement 14 18 37 14 13 0 5 28 33 22
2014 Communications or public affairs 24 22 30 11 7 2 4 19 49 240
2014 Access to information and privacy 18 19 42 4 12 4 0 17 38 42
2014 Security 28 30 25 11 3 1 3 14 60 143
2014 Science and technology 31 24 38 5 0 0 2 5 56 44
2014 Library services 10 37 28 16 0 10 0 17 52 11
2014 Legal services 18 26 38 6 6 2 3 13 47 65
2014 Administration and operations 28 33 24 9 4 2 2 13 62 797
2014 Human resources 17 24 37 14 5 1 3 19 43 191
2014 Financial management 15 26 33 16 5 2 3 22 43 189
2014 Procurement 20 27 39 11 3 0 0 14 47 66
2014 Real property 44 22 25 5 2 0 1 7 67 87
2014 Materiel management 13 26 27 20 7 0 7 29 42 15
2014 Information management 22 27 32 10 9 0 0 19 49 76
2014 Information technology 18 27 35 13 4 2 1 17 46 266
2014 Internal audit 25 12 32 27 4 0 0 31 37 22
2014 Evaluation 30 21 31 12 3 3 0 16 52 33
2014 Other services to the public 28 33 29 7 1 0 1 8 62 257
2014 None of the above 26 32 28 8 3 1 2 12 59 1279
Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 37 19 10 6 2 3 63 17 88
2018 Federal regulators 15 45 16 9 15 0 0 60 24 14
2018 Compliance, inspection and enforcement 11 22 27 21 15 4 0 35 37 22
2018 Communications or public affairs 28 30 16 12 5 6 3 63 19 168
2018 Access to information and privacy 12 16 12 28 23 5 5 30 57 32
2018 Security 26 34 16 10 8 4 3 64 19 118
2018 Science and technology 31 30 15 8 5 9 2 69 14 38
2018 Legal services 16 24 23 12 11 4 8 46 27 65
2018 Administration and operations 22 34 20 9 8 4 3 60 18 540
2018 Human resources 24 39 18 5 7 4 3 68 13 171
2018 Financial management 23 34 24 8 6 2 3 61 14 179
2018 Procurement 23 53 12 4 6 2 0 78 10 51
2018 Real property 13 34 24 9 19 2 0 47 28 64
2018 Materiel management 27 46 15 6 0 0 6 77 6 16
2018 Information management 22 38 19 5 10 3 2 64 16 70
2018 Information technology 20 36 21 10 4 6 3 61 16 225
2018 Internal audit 20 49 10 0 0 10 10 87 0 20
2018 Evaluation 7 22 32 5 10 21 3 38 20 34
2018 Data sciences 32 41 23 4 0 0 0 73 4 22
2018 Policy 24 33 17 9 6 8 4 64 17 688
2018 Project management 18 33 16 13 6 8 6 59 22 365
2018 Other services to the public 21 37 15 9 9 5 2 63 20 144
2018 None of the above 25 33 18 8 7 6 4 64 16 406
2017 Client contact centre 14 35 21 13 4 9 4 56 20 97
2017 Compliance, inspection and enforcement 24 21 26 10 10 10 0 49 23 19
2017 Communications or public affairs 27 25 15 12 9 8 5 60 24 173
2017 Access to information and privacy 13 35 16 16 8 10 3 55 27 38
2017 Security 20 36 15 15 7 2 5 60 23 154
2017 Science and technology 32 35 12 7 11 0 3 69 19 38
2017 Library services 17 57 9 9 0 0 9 81 9 12
2017 Legal services 24 32 11 19 5 0 10 62 26 61
2017 Administration and operations 26 34 16 7 6 5 6 67 15 666
2017 Human resources 24 28 13 11 10 6 8 61 25 219
2017 Financial management 29 31 18 11 4 4 3 64 16 174
2017 Procurement 26 36 16 12 5 2 4 66 18 56
2017 Real property 17 41 16 12 11 1 3 60 23 67
2017 Materiel management 5 48 10 21 5 10 0 60 29 19
2017 Information management 13 34 22 14 14 2 1 48 29 82
2017 Information technology 23 33 20 8 7 6 4 62 16 252
2017 Internal audit 21 30 11 11 10 10 7 62 26 27
2017 Evaluation 29 34 8 26 4 0 0 63 30 24
2017 Data sciences 43 28 7 7 8 0 7 76 16 13
2017 Policy 26 33 12 9 6 7 7 69 18 760
2017 Project management 26 35 14 8 7 4 5 68 17 419
2017 Other services to the public 15 35 14 13 9 6 8 58 26 171
2017 None of the above 28 34 11 11 6 4 7 70 18 692
2014 Client contact centre 22 41 14 8 7 6 3 69 16 133
2014 Federal regulators 26 40 7 7 14 7 0 71 22 30
2014 Compliance, inspection and enforcement 12 34 30 0 0 13 12 61 0 23
2014 Communications or public affairs 32 32 14 8 5 4 5 71 14 240
2014 Access to information and privacy 34 26 14 10 9 4 2 65 20 42
2014 Security 32 27 11 14 12 1 3 62 27 143
2014 Science and technology 21 36 23 9 6 2 2 60 17 44
2014 Library services 18 10 27 8 28 0 10 31 39 11
2014 Legal services 35 24 11 12 12 0 5 63 26 65
2014 Administration and operations 27 35 14 9 6 5 5 69 16 799
2014 Human resources 33 23 17 10 8 5 4 62 19 191
2014 Financial management 28 35 15 9 4 5 4 70 13 191
2014 Procurement 23 41 15 14 3 3 2 67 17 66
2014 Real property 22 31 15 12 12 6 2 57 26 87
2014 Materiel management 13 32 14 27 14 0 0 45 41 15
2014 Information management 21 35 14 9 12 5 3 61 23 76
2014 Information technology 30 31 18 7 6 3 5 66 15 266
2014 Internal audit 18 38 9 4 9 13 9 71 16 22
2014 Evaluation 18 40 9 24 9 0 0 58 33 33
2014 Other services to the public 32 30 17 8 6 4 4 67 14 258
2014 None of the above 36 29 12 8 4 5 6 73 13 1280

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 38 12 7 7 0 0 74 14 88
2018 Federal regulators 45 31 0 9 15 0 0 76 24 14
2018 Compliance, inspection and enforcement 18 32 18 28 4 0 0 50 32 22
2018 Communications or public affairs 49 33 6 9 3 0 0 82 12 166
2018 Access to information and privacy 13 36 16 12 21 2 0 50 33 32
2018 Security 46 24 10 13 5 1 0 71 18 116
2018 Science and technology 51 19 13 5 7 3 2 73 13 38
2018 Legal services 25 34 11 18 9 2 1 61 28 65
2018 Administration and operations 39 33 10 12 5 1 1 72 18 540
2018 Human resources 40 37 10 5 6 2 0 79 11 171
2018 Financial management 43 38 9 7 4 0 0 81 10 176
2018 Procurement 42 40 2 10 6 0 0 82 16 51
2018 Real property 33 29 8 8 21 2 0 62 30 64
2018 Materiel management 33 40 14 6 8 0 0 73 14 16
2018 Information management 38 32 7 13 10 0 0 70 22 70
2018 Information technology 40 30 14 9 6 1 1 71 15 224
2018 Internal audit 55 25 5 10 5 0 0 80 15 20
2018 Evaluation 36 42 4 15 3 0 0 78 18 34
2018 Data sciences 35 47 9 5 4 0 0 82 9 22
2018 Policy 43 34 9 8 5 1 0 78 13 687
2018 Project management 40 32 6 14 6 1 0 74 20 365
2018 Other services to the public 42 30 11 8 8 1 1 73 16 144
2018 None of the above 46 30 9 8 6 1 0 76 15 405
2017 Client contact centre 32 43 11 9 4 0 1 75 14 96
2017 Compliance, inspection and enforcement 49 36 10 5 0 0 0 85 5 19
2017 Communications or public affairs 43 35 5 8 6 2 1 80 15 173
2017 Access to information and privacy 32 37 8 13 11 0 0 69 24 38
2017 Security 34 31 15 11 7 1 1 66 18 154
2017 Science and technology 42 30 7 16 5 0 0 72 20 38
2017 Library services 59 41 0 0 0 0 0 100 0 12
2017 Legal services 45 25 8 18 4 0 0 70 22 61
2017 Administration and operations 42 34 9 8 6 1 0 77 14 665
2017 Human resources 50 30 8 6 5 1 0 80 12 219
2017 Financial management 44 38 8 5 5 1 0 82 10 173
2017 Procurement 49 28 8 9 5 0 2 78 14 56
2017 Real property 40 28 9 13 9 0 0 69 22 67
2017 Materiel management 16 47 5 27 5 0 0 63 32 19
2017 Information management 33 31 8 16 9 2 0 66 26 82
2017 Information technology 39 35 10 10 5 1 0 75 16 252
2017 Internal audit 31 37 11 11 10 0 0 68 21 27
2017 Evaluation 37 37 15 8 4 0 0 74 11 24
2017 Data sciences 63 14 7 7 8 0 0 78 15 13
2017 Policy 46 31 9 8 5 1 0 78 13 758
2017 Project management 44 35 8 7 5 0 0 80 12 419
2017 Other services to the public 37 34 10 9 8 1 0 72 17 171
2017 None of the above 46 32 8 7 5 2 1 80 12 691
2014 Client contact centre 41 35 9 9 6 0 1 76 15 133
2014 Federal regulators 43 33 3 10 10 0 0 76 21 30
2014 Compliance, inspection and enforcement 33 46 8 4 8 0 0 79 13 23
2014 Communications or public affairs 42 37 10 6 4 1 0 80 10 240
2014 Access to information and privacy 46 26 12 7 7 2 0 73 14 42
2014 Security 44 21 14 9 13 0 0 64 22 142
2014 Science and technology 36 27 22 12 4 0 0 62 16 44
2014 Library services 35 8 10 19 18 0 10 48 41 11
2014 Legal services 44 24 5 14 12 0 0 69 26 65
2014 Administration and operations 42 33 10 9 5 1 0 76 14 797
2014 Human resources 46 32 8 9 4 1 0 79 13 191
2014 Financial management 45 36 7 9 3 1 1 82 11 191
2014 Procurement 32 41 12 11 5 0 0 73 15 66
2014 Real property 36 29 6 17 12 1 0 66 29 87
2014 Materiel management 39 19 7 21 14 0 0 58 34 15
2014 Information management 32 25 12 16 8 5 1 61 26 76
2014 Information technology 45 31 11 8 6 0 0 76 14 266
2014 Internal audit 18 49 20 13 0 0 0 67 13 22
2014 Evaluation 30 43 6 12 9 0 0 73 21 33
2014 Other services to the public 47 33 6 8 6 1 0 80 14 258
2014 None of the above 49 30 8 9 4 1 0 80 13 1281

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 27 21 20 10 10 0 44 33 88
2018 Federal regulators 15 39 7 5 27 8 0 59 34 14
2018 Compliance, inspection and enforcement 4 13 16 26 21 15 4 22 58 22
2018 Communications or public affairs 14 24 15 19 10 16 3 47 35 168
2018 Access to information and privacy 13 9 6 26 24 17 5 29 64 32
2018 Security 14 24 16 18 13 9 4 45 36 117
2018 Science and technology 10 14 22 16 12 17 9 33 38 37
2018 Legal services 12 15 14 22 18 14 6 33 49 64
2018 Administration and operations 15 25 18 16 11 13 2 47 31 542
2018 Human resources 16 29 21 10 8 13 3 53 22 172
2018 Financial management 15 27 24 13 7 10 3 49 23 177
2018 Procurement 12 22 22 16 12 11 6 40 33 51
2018 Real property 8 18 28 13 20 12 2 29 39 64
2018 Materiel management 13 25 35 8 14 6 0 41 23 16
2018 Information management 15 20 26 15 14 7 2 39 33 70
2018 Information technology 13 21 22 17 13 9 4 39 35 223
2018 Internal audit 15 15 5 24 5 30 5 47 46 20
2018 Evaluation 0 21 26 19 3 29 3 31 31 34
2018 Data sciences 23 13 18 28 5 0 13 42 38 22
2018 Policy 10 23 19 17 10 16 4 42 34 686
2018 Project management 10 17 17 19 13 18 5 36 42 362
2018 Other services to the public 15 26 21 18 13 5 1 44 34 144
2018 None of the above 13 28 18 16 9 11 3 49 30 403
2017 Client contact centre 9 24 18 20 13 10 5 39 40 97
2017 Compliance, inspection and enforcement 9 24 19 6 22 19 0 42 35 19
2017 Communications or public affairs 12 20 20 20 11 12 4 39 38 173
2017 Access to information and privacy 11 14 21 29 11 15 0 29 47 38
2017 Security 12 20 15 27 15 10 2 36 47 152
2017 Science and technology 7 20 27 16 14 16 0 33 36 38
2017 Library services 9 9 25 15 0 25 17 30 26 12
2017 Legal services 7 27 22 24 8 8 5 38 37 61
2017 Administration and operations 13 24 19 14 10 15 4 46 31 665
2017 Human resources 11 28 15 10 11 18 6 51 28 218
2017 Financial management 16 23 24 16 7 10 5 45 27 174
2017 Procurement 7 34 20 18 4 18 0 49 27 56
2017 Real property 10 16 26 16 23 9 0 28 43 67
2017 Materiel management 10 17 43 10 20 0 0 27 30 19
2017 Information management 13 16 22 21 17 10 0 32 43 82
2017 Information technology 9 20 28 15 12 14 1 35 32 251
2017 Internal audit 7 27 11 32 4 21 0 42 45 27
2017 Evaluation 21 19 11 19 8 22 0 52 34 24
2017 Data sciences 34 14 14 22 8 0 7 52 32 13
2017 Policy 9 25 15 17 10 19 5 45 35 761
2017 Project management 9 22 18 18 11 19 3 40 37 419
2017 Other services to the public 8 26 14 21 16 10 6 39 44 171
2017 None of the above 15 28 15 17 9 11 5 51 31 689
2014 Client contact centre 4 23 24 18 16 12 2 32 40 133
2014 Federal regulators 16 14 16 16 24 13 0 34 47 30
2014 Compliance, inspection and enforcement 12 4 22 8 4 38 12 32 25 23
2014 Communications or public affairs 8 21 18 25 8 16 4 36 42 240
2014 Access to information and privacy 7 25 21 12 7 28 0 45 26 42
2014 Security 15 18 16 19 21 8 4 37 45 143
2014 Science and technology 12 29 15 20 13 9 2 46 37 44
2014 Library services 0 21 26 8 28 8 10 26 43 11
2014 Legal services 12 23 17 19 12 14 3 42 38 65
2014 Administration and operations 10 22 21 17 11 16 3 40 35 799
2014 Human resources 11 29 18 18 11 11 2 46 33 191
2014 Financial management 9 21 26 17 7 12 7 37 31 190
2014 Procurement 5 21 26 18 23 6 2 28 44 66
2014 Real property 5 25 26 15 22 6 2 33 39 87
2014 Materiel management 0 26 20 20 28 6 0 28 51 15
2014 Information management 7 16 26 16 23 10 1 25 45 76
2014 Information technology 11 23 25 17 9 13 3 40 31 266
2014 Internal audit 4 13 16 32 17 13 4 21 60 22
2014 Evaluation 3 23 32 15 15 11 0 29 34 33
2014 Other services to the public 9 32 16 19 12 9 2 47 35 258
2014 None of the above 13 24 19 16 10 15 4 45 32 1279

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 44 7 5 2 0 0 86 7 88
2018 Federal regulators 57 16 8 5 15 0 0 73 19 14
2018 Compliance, inspection and enforcement 37 32 19 9 4 0 0 68 13 22
2018 Communications or public affairs 60 30 4 5 1 0 0 90 6 168
2018 Access to information and privacy 26 48 12 6 9 0 0 74 15 32
2018 Security 48 36 8 7 1 1 0 84 8 117
2018 Science and technology 56 27 8 5 2 0 2 85 8 37
2018 Legal services 43 34 8 15 0 0 0 77 15 65
2018 Administration and operations 46 36 8 6 3 0 0 83 9 541
2018 Human resources 51 37 7 3 2 0 0 88 5 172
2018 Financial management 48 42 4 3 3 0 0 89 7 179
2018 Procurement 45 47 0 2 6 0 0 92 8 51
2018 Real property 24 37 16 10 12 2 0 61 23 64
2018 Materiel management 33 52 15 0 0 0 0 85 0 16
2018 Information management 43 37 13 7 0 0 0 80 7 70
2018 Information technology 47 36 12 5 0 0 1 83 5 225
2018 Internal audit 65 20 5 10 0 0 0 85 10 20
2018 Evaluation 51 36 4 5 3 0 0 88 8 34
2018 Data sciences 55 23 9 13 0 0 0 78 13 22
2018 Policy 55 32 6 4 2 0 0 88 6 686
2018 Project management 51 28 8 9 3 0 0 80 12 364
2018 Other services to the public 50 33 4 8 4 0 1 84 12 142
2018 None of the above 51 34 7 5 2 0 0 86 7 406
2017 Client contact centre 34 49 6 9 2 0 0 83 11 97
2017 Compliance, inspection and enforcement 46 33 5 12 5 0 0 79 17 20
2017 Communications or public affairs 48 35 6 8 2 1 0 84 10 172
2017 Access to information and privacy 40 47 3 5 5 0 0 87 10 38
2017 Security 42 41 7 8 2 1 0 83 10 153
2017 Science and technology 47 32 12 4 5 0 0 79 9 38
2017 Library services 76 24 0 0 0 0 0 100 0 12
2017 Legal services 45 37 7 10 2 0 0 82 11 61
2017 Administration and operations 46 39 7 6 2 0 0 85 9 665
2017 Human resources 45 39 10 3 2 0 0 84 6 219
2017 Financial management 47 39 7 3 4 1 0 86 7 174
2017 Procurement 48 40 3 9 0 0 0 89 9 56
2017 Real property 34 44 9 7 6 0 0 78 13 67
2017 Materiel management 26 58 16 0 0 0 0 84 0 19
2017 Information management 32 49 10 6 2 1 0 82 8 82
2017 Information technology 36 46 10 6 2 0 0 82 9 250
2017 Internal audit 41 45 7 4 4 0 0 86 7 27
2017 Evaluation 47 41 8 0 4 0 0 89 4 24
2017 Data sciences 56 29 7 0 8 0 0 85 8 13
2017 Policy 54 34 4 6 2 0 0 88 8 756
2017 Project management 48 41 3 5 2 0 0 89 8 419
2017 Other services to the public 44 40 5 8 3 0 0 83 11 170
2017 None of the above 51 35 7 5 1 0 0 87 6 690
2014 Client contact centre 38 44 7 7 2 0 1 83 10 133
2014 Federal regulators 39 37 10 7 7 0 0 76 14 30
2014 Compliance, inspection and enforcement 45 46 5 5 0 0 0 91 5 22
2014 Communications or public affairs 43 42 9 6 0 0 0 85 6 240
2014 Access to information and privacy 44 51 5 0 0 0 0 95 0 42
2014 Security 45 31 10 7 6 0 1 77 13 143
2014 Science and technology 28 54 11 4 2 0 0 82 7 44
2014 Library services 18 35 10 10 18 0 10 58 31 11
2014 Legal services 48 30 8 14 0 0 0 78 14 65
2014 Administration and operations 42 45 6 4 3 0 0 87 7 799
2014 Human resources 47 38 9 5 0 0 0 85 6 191
2014 Financial management 43 45 6 4 2 0 1 88 6 191
2014 Procurement 31 48 17 5 0 0 0 79 5 66
2014 Real property 37 41 6 9 7 0 0 79 16 87
2014 Materiel management 26 47 6 21 0 0 0 72 21 15
2014 Information management 32 38 12 12 7 0 0 70 18 76
2014 Information technology 41 43 8 6 2 0 0 84 8 265
2014 Internal audit 53 47 0 0 0 0 0 100 0 22
2014 Evaluation 38 44 15 3 0 0 0 82 3 33
2014 Other services to the public 48 39 7 4 2 0 0 87 6 257
2014 None of the above 54 35 5 5 2 0 0 89 6 1280

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 54 7 6 2 1 0 85 7 88
2018 Federal regulators 45 15 25 0 15 0 0 60 15 14
2018 Compliance, inspection and enforcement 17 46 28 9 0 0 0 64 9 22
2018 Communications or public affairs 49 41 5 4 1 0 0 90 5 168
2018 Access to information and privacy 18 51 10 9 12 0 0 69 20 32
2018 Security 38 44 14 3 1 1 0 82 4 118
2018 Science and technology 56 29 12 0 2 0 0 85 2 38
2018 Legal services 36 36 15 7 5 1 0 73 12 65
2018 Administration and operations 35 42 11 6 3 1 0 79 10 541
2018 Human resources 41 45 6 3 2 3 0 88 5 172
2018 Financial management 43 40 11 3 2 1 0 84 5 179
2018 Procurement 45 41 10 0 2 2 0 88 2 51
2018 Real property 29 37 14 8 12 1 0 66 19 64
2018 Materiel management 16 54 21 8 0 0 0 70 8 16
2018 Information management 35 41 17 4 3 0 0 76 7 69
2018 Information technology 37 40 16 3 2 1 0 78 6 225
2018 Internal audit 56 25 10 5 5 0 0 81 10 20
2018 Evaluation 53 41 6 0 0 0 0 94 0 33
2018 Data sciences 49 33 13 5 0 0 0 82 5 22
2018 Policy 48 37 7 4 2 1 0 86 6 687
2018 Project management 41 39 12 7 1 1 0 81 7 364
2018 Other services to the public 40 43 8 6 2 0 1 83 8 144
2018 None of the above 42 41 10 4 2 2 0 85 5 407
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 38 10 13 4 1 0 74 17 87
2018 Federal regulators 51 30 5 0 15 0 0 81 15 14
2018 Compliance, inspection and enforcement 38 35 19 4 4 0 0 73 8 22
2018 Communications or public affairs 42 37 5 13 4 0 0 78 17 165
2018 Access to information and privacy 37 33 3 12 15 0 0 70 27 31
2018 Security 33 39 11 11 5 1 0 73 15 116
2018 Science and technology 43 32 13 8 5 0 0 74 12 38
2018 Legal services 22 36 8 20 13 0 1 58 33 64
2018 Administration and operations 37 33 12 10 6 1 1 71 16 546
2018 Human resources 37 38 11 9 4 1 1 76 13 168
2018 Financial management 35 37 14 8 6 0 0 72 14 177
2018 Procurement 39 30 12 18 2 0 0 68 20 51
2018 Real property 29 34 20 4 13 0 0 63 17 63
2018 Materiel management 26 35 34 6 0 0 0 60 6 16
2018 Information management 42 36 7 9 6 0 0 78 15 70
2018 Information technology 31 31 19 13 5 0 1 63 18 225
2018 Internal audit 31 32 0 32 5 0 0 63 37 19
2018 Evaluation 30 35 24 8 0 3 0 67 8 34
2018 Data sciences 37 25 19 10 10 0 0 62 20 21
2018 Policy 30 39 12 11 5 1 1 70 17 686
2018 Project management 29 38 12 12 6 1 1 70 18 366
2018 Other services to the public 34 37 12 10 6 1 0 72 16 142
2018 None of the above 32 37 10 11 6 1 1 71 18 404
2017 Client contact centre 33 39 12 12 4 0 0 72 16 97
2017 Compliance, inspection and enforcement 46 40 0 9 5 0 0 86 14 20
2017 Communications or public affairs 36 41 10 8 3 1 1 78 11 173
2017 Access to information and privacy 42 32 3 18 5 0 0 74 23 38
2017 Security 35 35 9 11 8 1 1 72 19 154
2017 Science and technology 37 33 14 12 5 0 0 70 17 38
2017 Library services 34 57 0 9 0 0 0 91 9 12
2017 Legal services 33 38 10 12 7 1 0 71 19 61
2017 Administration and operations 37 36 12 9 5 1 1 74 14 666
2017 Human resources 36 37 13 8 2 1 2 75 11 219
2017 Financial management 29 42 11 8 8 1 1 72 16 174
2017 Procurement 34 43 9 10 2 0 2 79 12 56
2017 Real property 33 36 16 9 6 0 0 69 14 67
2017 Materiel management 20 43 16 5 16 0 0 63 21 19
2017 Information management 36 33 11 10 9 1 0 69 20 82
2017 Information technology 29 36 16 11 7 0 0 65 19 252
2017 Internal audit 41 42 7 7 3 0 0 82 11 27
2017 Evaluation 37 42 10 4 8 0 0 78 11 24
2017 Data sciences 34 43 7 7 8 0 0 78 15 13
2017 Policy 33 39 9 13 5 1 0 73 17 760
2017 Project management 33 43 8 9 5 1 1 77 14 419
2017 Other services to the public 29 35 14 9 11 1 1 66 21 171
2017 None of the above 29 38 15 9 7 1 1 69 16 693
2014 Client contact centre 24 37 12 17 7 1 2 62 25 133
2014 Federal regulators 40 40 10 7 3 0 0 80 10 30
2014 Compliance, inspection and enforcement 25 42 24 4 0 4 0 70 4 23
2014 Communications or public affairs 26 46 13 10 4 1 0 73 14 240
2014 Access to information and privacy 31 54 5 4 4 0 2 86 9 42
2014 Security 30 33 17 10 8 1 1 64 19 143
2014 Science and technology 26 35 9 11 19 0 0 61 30 44
2014 Library services 20 33 29 8 10 0 0 53 18 11
2014 Legal services 34 37 12 9 8 0 0 71 17 65
2014 Administration and operations 32 42 10 9 5 1 1 75 15 799
2014 Human resources 39 35 12 8 4 1 0 75 13 191
2014 Financial management 28 36 17 10 5 2 2 66 16 191
2014 Procurement 24 38 20 8 9 2 0 63 17 66
2014 Real property 32 35 13 12 7 0 0 67 20 87
2014 Materiel management 20 47 13 0 20 0 0 67 20 15
2014 Information management 21 35 19 11 13 1 0 57 24 76
2014 Information technology 28 40 18 8 4 1 0 69 12 265
2014 Internal audit 40 29 17 4 4 4 0 72 9 22
2014 Evaluation 39 35 9 17 0 0 0 74 17 33
2014 Other services to the public 27 43 11 13 3 1 1 72 17 258
2014 None of the above 32 36 12 12 6 1 1 69 18 1279

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 30 9 5 4 0 1 81 10 87
2018 Federal regulators 65 17 0 8 9 0 0 83 17 12
2018 Compliance, inspection and enforcement 47 22 11 16 0 5 0 72 17 22
2018 Communications or public affairs 47 29 14 6 3 1 1 77 9 165
2018 Access to information and privacy 35 31 8 3 21 2 0 68 25 31
2018 Security 44 30 10 7 5 4 0 77 13 115
2018 Science and technology 49 31 7 5 7 0 0 80 13 38
2018 Legal services 42 18 15 15 6 1 3 63 21 64
2018 Administration and operations 44 31 12 6 5 2 1 77 11 545
2018 Human resources 46 29 13 4 4 3 0 78 8 168
2018 Financial management 43 32 16 5 2 1 1 76 7 177
2018 Procurement 36 43 6 6 8 1 0 80 14 51
2018 Real property 33 36 9 4 18 0 0 69 22 63
2018 Materiel management 33 40 12 0 8 8 0 78 8 16
2018 Information management 45 28 14 6 7 0 0 73 13 70
2018 Information technology 39 36 14 6 3 2 0 76 9 224
2018 Internal audit 42 26 16 5 5 5 0 72 11 19
2018 Evaluation 43 38 9 3 5 3 0 83 8 34
2018 Data sciences 47 30 8 10 5 0 0 77 14 22
2018 Policy 41 31 13 7 4 3 1 75 11 682
2018 Project management 42 28 13 8 6 3 0 72 14 364
2018 Other services to the public 41 30 14 6 8 1 0 72 14 142
2018 None of the above 41 32 10 8 5 3 0 76 13 404
2017 Client contact centre 36 40 11 7 3 3 0 78 11 97
2017 Compliance, inspection and enforcement 31 55 5 9 0 0 0 86 9 20
2017 Communications or public affairs 46 31 9 4 6 2 2 80 10 173
2017 Access to information and privacy 50 33 0 8 5 5 0 87 13 38
2017 Security 39 34 12 9 4 2 1 75 13 154
2017 Science and technology 30 39 12 14 2 2 0 71 17 38
2017 Library services 60 24 8 9 0 0 0 84 9 12
2017 Legal services 44 33 10 9 5 0 0 76 14 61
2017 Administration and operations 45 31 12 5 4 2 1 79 9 666
2017 Human resources 41 36 10 5 3 3 3 81 8 219
2017 Financial management 40 30 19 4 5 2 1 71 9 174
2017 Procurement 37 42 13 1 3 4 0 82 5 56
2017 Real property 30 39 11 12 8 0 0 69 20 67
2017 Materiel management 24 33 16 0 22 5 0 60 23 19
2017 Information management 37 29 13 6 10 4 1 69 17 82
2017 Information technology 38 36 14 5 5 3 0 76 10 252
2017 Internal audit 48 35 4 7 7 0 0 83 14 27
2017 Evaluation 40 30 15 8 4 3 0 73 12 24
2017 Data sciences 49 29 7 7 8 0 0 78 15 13
2017 Policy 43 34 9 5 5 4 0 80 10 758
2017 Project management 45 37 7 5 4 1 0 83 9 419
2017 Other services to the public 40 29 15 6 7 2 1 71 14 171
2017 None of the above 40 33 12 6 4 3 1 77 11 692
2014 Client contact centre 37 28 15 8 7 4 2 69 15 132
2014 Federal regulators 49 27 7 7 10 0 0 76 17 30
2014 Compliance, inspection and enforcement 25 62 8 0 0 4 0 91 0 23
2014 Communications or public affairs 38 33 10 9 5 4 0 74 15 240
2014 Access to information and privacy 42 35 14 2 0 7 0 83 2 42
2014 Security 39 24 13 8 9 3 3 67 19 143
2014 Science and technology 27 42 9 9 13 0 0 69 22 44
2014 Library services 43 28 21 0 0 8 0 77 0 11
2014 Legal services 41 28 11 14 3 2 2 71 18 65
2014 Administration and operations 40 34 11 6 4 3 1 78 11 799
2014 Human resources 40 32 15 7 3 3 1 74 10 191
2014 Financial management 32 37 16 5 3 4 2 74 9 191
2014 Procurement 26 44 14 5 9 3 0 72 14 66
2014 Real property 33 34 14 12 6 0 1 68 18 87
2014 Materiel management 20 34 19 14 13 0 0 54 27 15
2014 Information management 17 32 19 13 11 6 1 53 26 76
2014 Information technology 34 38 17 5 3 3 0 75 8 266
2014 Internal audit 27 47 9 8 4 4 0 77 13 22
2014 Evaluation 38 20 21 18 3 0 0 58 21 33
2014 Other services to the public 41 34 13 7 4 1 2 77 10 258
2014 None of the above 43 30 12 7 3 3 1 76 11 1279

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 40 13 6 4 0 0 77 10 87
2018 Federal regulators 60 8 15 0 16 0 0 69 16 13
2018 Compliance, inspection and enforcement 38 26 28 4 4 0 0 64 8 22
2018 Communications or public affairs 43 37 6 9 4 0 1 81 13 165
2018 Access to information and privacy 37 31 8 9 15 0 0 68 24 31
2018 Security 44 27 18 4 6 2 0 72 10 115
2018 Science and technology 50 17 16 5 13 0 0 67 18 38
2018 Legal services 35 26 13 12 13 0 1 62 25 64
2018 Administration and operations 44 32 9 9 5 1 0 77 14 544
2018 Human resources 48 31 12 4 4 1 0 80 8 167
2018 Financial management 39 38 12 8 4 0 0 76 12 176
2018 Procurement 31 50 2 10 8 0 0 80 18 51
2018 Real property 32 37 6 13 11 0 2 70 24 62
2018 Materiel management 33 33 14 20 0 0 0 66 20 16
2018 Information management 37 38 9 12 4 0 0 75 16 70
2018 Information technology 35 34 17 9 3 1 0 70 13 224
2018 Internal audit 33 34 16 17 0 0 0 67 17 18
2018 Evaluation 49 33 9 3 3 4 0 85 6 34
2018 Data sciences 44 18 14 14 10 0 0 62 23 21
2018 Policy 38 35 10 9 6 1 1 75 15 680
2018 Project management 40 32 11 9 6 1 0 73 15 367
2018 Other services to the public 42 29 14 7 6 1 0 72 14 143
2018 None of the above 39 33 11 10 6 1 0 73 16 400
2017 Client contact centre 37 37 16 8 1 1 0 75 9 97
2017 Compliance, inspection and enforcement 41 36 5 18 0 0 0 77 18 20
2017 Communications or public affairs 44 35 7 7 6 1 0 80 13 172
2017 Access to information and privacy 42 32 5 15 5 0 0 74 21 38
2017 Security 36 38 8 9 8 1 1 75 17 154
2017 Science and technology 35 36 18 5 4 2 0 73 9 38
2017 Library services 43 49 8 0 0 0 0 92 0 12
2017 Legal services 31 44 7 8 10 0 0 75 19 61
2017 Administration and operations 42 35 11 7 4 1 1 78 11 667
2017 Human resources 42 37 10 6 3 1 1 81 9 219
2017 Financial management 39 36 12 6 7 0 0 75 13 174
2017 Procurement 38 39 11 4 5 3 0 80 9 56
2017 Real property 36 32 11 13 9 0 0 68 22 67
2017 Materiel management 19 43 17 0 16 5 0 65 17 19
2017 Information management 38 32 11 9 8 1 0 72 18 82
2017 Information technology 34 36 13 9 7 1 0 71 16 252
2017 Internal audit 38 38 11 11 3 0 0 75 14 27
2017 Evaluation 52 30 3 11 4 0 0 82 15 24
2017 Data sciences 49 21 14 7 8 0 0 71 15 13
2017 Policy 39 37 9 9 5 1 0 77 14 759
2017 Project management 43 35 9 8 3 0 0 79 11 419
2017 Other services to the public 31 39 12 9 7 1 1 72 16 171
2017 None of the above 40 35 9 8 5 1 1 77 13 693
2014 Client contact centre 31 32 13 12 9 1 1 65 21 133
2014 Federal regulators 33 43 7 10 7 0 0 76 17 30
2014 Compliance, inspection and enforcement 29 51 11 8 0 0 0 80 8 23
2014 Communications or public affairs 33 37 13 11 3 2 0 72 15 240
2014 Access to information and privacy 37 49 4 9 0 0 0 86 9 42
2014 Security 33 36 10 10 9 1 1 71 19 143
2014 Science and technology 32 30 6 18 14 0 0 62 32 44
2014 Library services 35 45 11 0 8 0 0 81 8 11
2014 Legal services 37 34 9 11 8 2 0 72 19 65
2014 Administration and operations 38 38 10 7 5 1 0 77 13 799
2014 Human resources 37 38 11 9 4 1 1 76 13 191
2014 Financial management 33 38 17 8 2 1 1 73 11 190
2014 Procurement 32 37 11 12 9 0 0 68 21 66
2014 Real property 36 32 13 11 7 0 1 68 18 87
2014 Materiel management 26 34 20 14 6 0 0 60 20 15
2014 Information management 21 35 15 15 12 3 0 57 27 76
2014 Information technology 33 40 16 8 3 0 0 73 11 266
2014 Internal audit 39 34 13 4 4 0 4 77 9 22
2014 Evaluation 35 27 15 18 6 0 0 61 24 33
2014 Other services to the public 42 33 10 11 2 1 1 76 13 258
2014 None of the above 38 35 10 10 4 1 0 75 15 1280

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 34 8 5 4 0 0 83 9 87
2018 Federal regulators 70 15 0 0 15 0 0 85 15 14
2018 Compliance, inspection and enforcement 47 30 19 0 4 0 0 77 4 22
2018 Communications or public affairs 57 27 7 4 4 1 0 85 7 165
2018 Access to information and privacy 41 33 6 6 12 2 0 75 18 31
2018 Security 48 25 10 7 6 3 1 76 13 116
2018 Science and technology 66 14 8 3 10 0 0 80 12 38
2018 Legal services 43 27 12 5 11 2 1 72 16 64
2018 Administration and operations 52 27 9 5 6 1 0 80 11 544
2018 Human resources 58 24 7 4 6 1 1 83 10 168
2018 Financial management 48 30 14 3 2 1 1 80 6 176
2018 Procurement 49 29 8 2 10 2 0 80 12 51
2018 Real property 39 29 10 8 15 0 0 68 22 63
2018 Materiel management 23 44 25 0 8 0 0 68 8 16
2018 Information management 54 24 11 5 6 0 0 78 10 70
2018 Information technology 49 27 14 5 3 1 0 77 8 224
2018 Internal audit 28 50 11 5 5 0 0 78 10 18
2018 Evaluation 67 25 5 3 0 0 0 92 3 34
2018 Data sciences 44 42 14 0 0 0 0 86 0 22
2018 Policy 53 27 8 7 4 1 1 81 11 684
2018 Project management 51 27 9 8 4 1 0 79 12 363
2018 Other services to the public 51 26 11 5 6 1 0 78 11 142
2018 None of the above 52 26 10 6 5 1 0 79 11 402
2017 Client contact centre 49 28 15 4 3 0 0 77 7 97
2017 Compliance, inspection and enforcement 63 19 9 9 0 0 0 82 9 20
2017 Communications or public affairs 55 27 11 2 2 3 0 84 4 173
2017 Access to information and privacy 50 26 3 8 13 0 0 77 21 38
2017 Security 44 30 12 5 7 1 1 75 12 154
2017 Science and technology 50 30 4 7 7 2 0 81 14 38
2017 Library services 75 16 9 0 0 0 0 91 0 12
2017 Legal services 52 28 9 7 3 1 0 81 10 61
2017 Administration and operations 53 25 10 4 5 2 1 80 10 667
2017 Human resources 58 25 7 3 3 3 0 86 7 219
2017 Financial management 47 30 13 3 4 2 1 79 8 174
2017 Procurement 54 32 5 3 0 3 2 91 3 56
2017 Real property 52 25 13 3 8 0 0 77 10 67
2017 Materiel management 35 29 16 0 10 5 5 71 11 19
2017 Information management 53 22 9 6 5 6 0 79 11 82
2017 Information technology 44 30 14 3 6 3 0 77 9 252
2017 Internal audit 52 27 11 4 7 0 0 79 10 27
2017 Evaluation 59 23 11 4 4 0 0 82 7 24
2017 Data sciences 77 8 0 0 15 0 0 85 15 13
2017 Policy 54 25 10 4 5 2 0 81 9 760
2017 Project management 52 28 11 4 3 1 0 81 8 419
2017 Other services to the public 48 29 9 5 6 2 1 79 12 171
2017 None of the above 48 30 9 5 5 2 1 80 10 690

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 38 6 11 4 1 0 79 15 86
2018 Federal regulators 59 12 14 0 15 0 0 71 15 14
2018 Compliance, inspection and enforcement 48 22 17 8 4 0 0 70 12 22
2018 Communications or public affairs 45 30 12 8 6 0 0 75 13 166
2018 Access to information and privacy 40 36 0 12 12 0 0 76 24 31
2018 Security 42 29 13 7 7 1 0 72 14 115
2018 Science and technology 47 30 10 5 7 0 0 77 12 38
2018 Legal services 41 21 15 9 13 0 1 63 22 63
2018 Administration and operations 46 30 10 7 6 1 0 77 13 546
2018 Human resources 51 27 7 8 5 1 0 79 13 167
2018 Financial management 44 33 12 8 3 0 0 77 11 177
2018 Procurement 37 46 4 8 4 2 0 84 12 51
2018 Real property 33 38 8 6 15 0 0 71 21 63
2018 Materiel management 33 41 12 14 0 0 0 74 14 16
2018 Information management 51 25 10 5 8 1 0 77 13 70
2018 Information technology 42 23 21 9 4 1 1 66 13 225
2018 Internal audit 27 42 5 21 5 0 0 69 26 19
2018 Evaluation 40 35 8 11 3 3 0 78 14 34
2018 Data sciences 50 36 0 14 0 0 0 86 14 22
2018 Policy 42 28 12 9 7 1 1 71 16 684
2018 Project management 39 30 11 9 9 1 0 70 19 366
2018 Other services to the public 39 28 13 11 7 1 0 68 19 143
2018 None of the above 43 29 12 9 5 1 0 73 14 405
2017 Client contact centre 40 31 15 10 3 0 0 71 13 97
2017 Compliance, inspection and enforcement 62 18 5 10 5 0 0 80 15 20
2017 Communications or public affairs 48 30 11 7 3 1 0 79 10 173
2017 Access to information and privacy 58 15 8 8 10 0 0 74 18 38
2017 Security 47 24 11 10 6 1 1 72 17 154
2017 Science and technology 48 27 7 10 9 0 0 74 19 38
2017 Library services 43 32 16 9 0 0 0 75 9 12
2017 Legal services 49 28 15 5 3 0 0 76 9 61
2017 Administration and operations 49 27 10 7 5 1 1 77 12 666
2017 Human resources 52 26 13 5 3 1 0 79 8 219
2017 Financial management 44 28 14 9 5 1 1 73 13 173
2017 Procurement 46 36 18 0 0 0 0 82 0 56
2017 Real property 42 32 10 10 6 0 0 73 16 67
2017 Materiel management 25 39 10 6 15 5 0 67 22 19
2017 Information management 52 23 7 9 7 1 0 76 16 82
2017 Information technology 41 32 13 8 6 1 0 73 14 252
2017 Internal audit 45 34 7 7 7 0 0 79 14 27
2017 Evaluation 48 23 22 4 4 0 0 71 8 24
2017 Data sciences 63 14 0 14 8 0 0 78 22 13
2017 Policy 44 30 11 9 6 1 0 74 15 758
2017 Project management 45 33 10 7 4 1 0 79 12 418
2017 Other services to the public 38 32 15 8 6 1 1 71 14 170
2017 None of the above 43 31 11 8 7 1 1 75 15 687
2014 Client contact centre 32 36 14 11 7 0 1 68 18 133
2014 Federal regulators 36 44 7 7 7 0 0 79 14 30
2014 Compliance, inspection and enforcement 21 50 29 0 0 0 0 71 0 23
2014 Communications or public affairs 39 35 12 11 2 1 0 74 14 240
2014 Access to information and privacy 46 31 11 7 0 4 0 81 7 42
2014 Security 44 26 12 7 8 1 1 72 16 142
2014 Science and technology 35 31 11 11 12 0 0 66 23 44
2014 Library services 28 45 18 0 0 10 0 80 0 11
2014 Legal services 43 28 14 9 6 0 0 71 15 65
2014 Administration and operations 41 35 11 7 4 1 0 77 11 797
2014 Human resources 50 27 12 6 4 1 0 78 10 191
2014 Financial management 40 33 15 5 4 1 2 75 10 191
2014 Procurement 36 44 9 2 8 0 2 82 9 66
2014 Real property 45 29 11 10 5 0 0 74 15 87
2014 Materiel management 32 41 13 0 14 0 0 73 14 15
2014 Information management 31 27 23 5 11 3 0 59 17 76
2014 Information technology 39 35 17 6 4 0 0 73 10 266
2014 Internal audit 38 39 9 9 4 0 0 77 13 22
2014 Evaluation 41 23 15 18 3 0 0 64 21 33
2014 Other services to the public 40 35 12 8 4 1 1 76 12 258
2014 None of the above 40 31 12 10 5 1 1 72 15 1277
Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 37 11 20 3 0 10 61 26 30
2018 Communications or public affairs 19 37 17 14 7 2 4 59 23 58
2018 Access to information and privacy 11 50 10 20 10 0 0 61 30 10
2018 Security 18 40 19 10 4 1 8 63 15 51
2018 Science and technology 8 42 43 0 0 0 8 54 0 12
2018 Legal services 0 31 31 16 0 0 23 40 20 13
2018 Administration and operations 23 42 11 13 3 3 6 71 17 198
2018 Human resources 27 45 8 9 2 0 10 79 12 48
2018 Financial management 26 28 24 8 1 1 12 61 11 74
2018 Procurement 5 47 21 21 0 0 5 56 22 19
2018 Real property 21 35 14 8 18 0 4 59 27 23
2018 Information management 21 21 38 20 0 0 0 42 20 19
2018 Information technology 26 25 15 11 8 2 13 59 22 90
2018 Policy 17 34 17 9 6 7 10 62 17 277
2018 Project management 17 29 16 16 4 9 9 56 25 113
2018 Other services to the public 14 42 20 11 4 4 4 61 17 78
2018 None of the above 19 40 16 12 4 2 7 64 18 204
2017 Client contact centre 26 45 15 5 9 0 0 72 14 22
2017 Communications or public affairs 16 46 13 14 0 0 10 69 16 55
2017 Security 20 36 18 13 5 2 6 60 20 62
2017 Science and technology 20 34 18 9 0 0 20 67 11 11
2017 Legal services 16 28 33 11 0 6 6 50 12 18
2017 Administration and operations 21 43 14 11 4 3 4 68 17 217
2017 Human resources 24 48 9 7 5 1 5 77 13 72
2017 Financial management 26 26 24 14 1 3 6 57 17 72
2017 Procurement 22 39 14 10 0 0 15 72 12 21
2017 Real property 4 46 8 16 22 4 0 52 40 24
2017 Information management 22 41 26 5 0 0 6 66 6 19
2017 Information technology 20 30 26 14 5 1 5 53 19 89
2017 Policy 14 38 16 14 5 5 8 59 22 286
2017 Project management 16 36 16 13 1 10 9 64 17 115
2017 Other services to the public 19 35 20 11 4 4 7 61 17 99
2017 None of the above 18 37 15 12 6 3 9 62 21 380
2014 Client contact centre 7 49 17 7 7 5 7 64 16 41
2014 Communications or public affairs 22 38 18 6 6 0 9 66 14 75
2014 Access to information and privacy 30 40 20 10 0 0 0 70 10 10
2014 Security 24 23 19 12 7 3 12 55 22 60
2014 Science and technology 30 9 42 0 10 0 9 43 11 10
2014 Legal services 20 43 6 0 0 6 25 92 0 16
2014 Administration and operations 21 37 14 13 6 3 6 64 21 258
2014 Human resources 35 24 20 15 0 0 6 63 16 51
2014 Financial management 12 41 20 9 4 5 9 61 16 76
2014 Procurement 19 43 19 14 0 0 4 65 15 21
2014 Real property 11 33 19 7 11 8 11 54 22 27
2014 Information management 22 22 34 17 0 5 0 46 18 18
2014 Information technology 25 41 14 7 3 8 2 74 11 89
2014 Internal audit 20 20 9 11 20 21 0 50 38 10
2014 Other services to the public 21 39 14 11 6 4 6 67 18 134
2014 None of the above 19 38 15 10 4 3 10 66 16 600

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 38 11 10 4 12 0 71 17 89
2018 Federal regulators 23 16 16 24 15 7 0 41 42 14
2018 Compliance, inspection and enforcement 15 22 41 5 9 9 0 41 14 22
2018 Communications or public affairs 31 32 13 14 5 6 0 66 20 169
2018 Access to information and privacy 19 15 25 18 9 14 0 40 31 32
2018 Security 29 29 18 12 6 6 0 61 19 117
2018 Science and technology 22 19 20 15 0 24 0 53 20 38
2018 Legal services 30 21 19 12 7 11 0 57 22 65
2018 Administration and operations 28 33 17 10 6 5 0 65 17 548
2018 Human resources 27 38 13 10 5 6 0 69 17 170
2018 Financial management 24 41 20 10 3 3 0 67 13 180
2018 Procurement 29 43 18 2 2 6 0 76 4 50
2018 Real property 19 26 18 4 25 9 0 49 31 64
2018 Materiel management 26 18 41 8 0 8 0 48 8 16
2018 Information management 22 38 26 5 5 4 0 62 11 70
2018 Information technology 27 31 18 11 6 7 0 62 18 226
2018 Internal audit 35 35 15 5 5 5 0 74 10 20
2018 Evaluation 24 36 19 5 3 12 0 69 9 34
2018 Data sciences 33 18 22 5 8 9 5 59 16 22
2018 Policy 28 39 14 9 4 6 0 72 13 691
2018 Project management 19 43 18 11 6 3 0 64 18 366
2018 Other services to the public 21 36 20 12 7 4 1 59 20 143
2018 None of the above 28 33 17 12 4 5 0 65 17 410
2017 Client contact centre 21 33 21 13 4 9 0 59 18 97
2017 Compliance, inspection and enforcement 29 44 15 7 0 5 0 76 8 19
2017 Communications or public affairs 29 31 18 14 2 7 0 64 17 173
2017 Access to information and privacy 24 50 13 3 5 5 0 78 8 38
2017 Security 19 38 21 13 4 6 0 60 18 153
2017 Science and technology 20 36 19 10 10 5 0 60 21 38
2017 Library services 34 40 9 0 0 17 0 90 0 12
2017 Legal services 26 25 22 17 0 10 0 57 19 61
2017 Administration and operations 26 38 14 9 6 6 1 69 16 665
2017 Human resources 26 35 19 8 6 6 0 65 15 218
2017 Financial management 24 38 16 10 5 6 0 67 16 174
2017 Procurement 27 28 18 14 7 6 0 58 23 56
2017 Real property 20 33 15 14 12 6 0 57 28 67
2017 Materiel management 5 29 21 14 16 15 0 40 36 19
2017 Information management 19 42 20 9 2 7 0 66 13 82
2017 Information technology 17 29 26 11 9 7 0 50 21 250
2017 Internal audit 31 37 14 11 0 7 0 73 11 27
2017 Evaluation 33 23 18 11 8 8 0 60 20 24
2017 Data sciences 20 37 36 7 0 0 0 57 7 13
2017 Policy 29 35 14 8 5 8 0 70 14 759
2017 Project management 25 37 18 11 4 5 0 66 16 419
2017 Other services to the public 20 32 19 15 8 5 0 55 25 171
2017 None of the above 26 35 14 11 7 6 0 65 19 691
2014 Client contact centre 16 35 27 10 6 6 1 54 17 132
2014 Federal regulators 29 34 13 7 7 10 0 70 15 30
2014 Compliance, inspection and enforcement 24 39 21 4 0 12 0 71 5 23
2014 Communications or public affairs 20 38 17 12 4 9 0 64 17 240
2014 Access to information and privacy 28 28 33 4 0 4 2 60 5 42
2014 Security 18 33 17 12 12 8 1 56 26 143
2014 Science and technology 16 38 15 7 20 5 0 57 28 44
2014 Library services 8 39 28 0 10 16 0 55 12 11
2014 Legal services 28 26 26 11 2 8 0 58 13 65
2014 Administration and operations 20 35 19 11 7 7 0 59 20 798
2014 Human resources 14 42 25 8 4 7 0 60 13 190
2014 Financial management 19 35 22 10 4 10 1 60 15 191
2014 Procurement 12 47 21 12 6 2 0 60 18 66
2014 Real property 15 25 18 18 19 5 0 42 39 87
2014 Materiel management 14 34 32 14 6 0 0 48 20 15
2014 Information management 12 29 31 9 5 13 0 47 17 76
2014 Information technology 16 32 25 11 6 10 0 53 19 266
2014 Internal audit 13 35 23 16 0 13 0 55 18 22
2014 Evaluation 21 38 12 6 15 8 0 65 23 33
2014 Other services to the public 25 35 18 10 6 7 0 64 17 258
2014 None of the above 23 38 19 9 5 7 0 65 15 1281

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 29 21 12 9 8 0 55 23 89
2018 Federal regulators 31 16 15 7 32 0 0 46 39 14
2018 Compliance, inspection and enforcement 19 13 35 9 19 4 0 34 29 22
2018 Communications or public affairs 30 31 15 15 7 3 0 63 22 169
2018 Access to information and privacy 13 25 29 18 15 0 0 39 32 32
2018 Security 25 34 19 15 7 0 0 58 22 115
2018 Science and technology 20 33 16 23 2 5 0 57 26 38
2018 Legal services 30 18 17 20 13 1 0 49 34 65
2018 Administration and operations 26 34 19 12 7 1 0 61 20 546
2018 Human resources 27 37 19 8 6 3 0 66 15 170
2018 Financial management 26 41 20 8 4 1 0 68 12 180
2018 Procurement 29 43 16 8 4 0 0 72 12 50
2018 Real property 16 24 22 13 25 0 0 40 38 64
2018 Materiel management 25 25 26 16 8 0 0 50 24 16
2018 Information management 24 32 25 13 4 1 0 57 18 70
2018 Information technology 22 28 24 15 10 2 0 51 25 226
2018 Internal audit 34 48 5 0 9 5 0 86 9 21
2018 Evaluation 16 48 14 13 5 4 0 66 19 34
2018 Data sciences 24 35 23 14 4 0 0 59 18 22
2018 Policy 22 35 19 13 8 2 0 59 22 688
2018 Project management 17 34 17 19 12 1 0 51 31 367
2018 Other services to the public 18 34 19 16 10 1 1 54 27 142
2018 None of the above 24 34 19 14 7 2 0 59 21 410
2017 Client contact centre 16 29 29 13 10 3 0 46 24 97
2017 Compliance, inspection and enforcement 24 46 18 7 0 5 0 73 7 20
2017 Communications or public affairs 23 31 22 18 3 4 0 56 21 173
2017 Access to information and privacy 21 34 21 5 11 8 0 60 17 38
2017 Security 21 34 20 18 6 1 0 55 24 153
2017 Science and technology 18 22 36 14 7 3 0 41 22 38
2017 Library services 17 34 32 16 0 0 0 51 16 12
2017 Legal services 22 23 28 21 5 2 0 45 27 61
2017 Administration and operations 24 36 20 9 7 3 1 63 16 667
2017 Human resources 21 37 22 9 5 5 1 62 15 218
2017 Financial management 25 35 17 13 7 3 0 62 20 173
2017 Procurement 22 43 25 3 7 0 0 65 10 56
2017 Real property 8 35 28 12 16 1 0 44 28 67
2017 Materiel management 5 32 23 9 31 0 0 37 40 19
2017 Information management 16 40 26 13 2 2 0 57 16 81
2017 Information technology 15 28 27 16 14 1 0 43 29 250
2017 Internal audit 34 31 24 7 0 4 0 68 7 27
2017 Evaluation 29 30 11 19 8 4 0 62 27 24
2017 Data sciences 20 59 7 14 0 0 0 79 14 13
2017 Policy 24 38 15 14 7 1 0 63 21 761
2017 Project management 17 37 21 15 7 3 0 56 22 419
2017 Other services to the public 18 33 19 16 14 0 0 51 30 171
2017 None of the above 22 35 19 13 9 2 0 58 23 693
2014 Client contact centre 12 32 27 16 10 2 1 45 27 133
2014 Federal regulators 29 43 14 7 7 0 0 73 14 30
2014 Compliance, inspection and enforcement 8 62 9 13 4 4 0 73 18 23
2014 Communications or public affairs 16 33 24 15 8 3 0 52 23 239
2014 Access to information and privacy 21 38 28 7 2 4 0 61 9 42
2014 Security 18 28 15 19 17 2 0 48 37 142
2014 Science and technology 12 31 7 18 30 2 0 44 49 44
2014 Library services 0 35 39 8 0 18 0 43 10 11
2014 Legal services 20 31 22 14 11 3 0 52 26 65
2014 Administration and operations 15 27 27 18 10 3 0 43 29 798
2014 Human resources 11 38 26 15 7 3 0 51 22 191
2014 Financial management 15 32 25 15 8 3 2 49 24 191
2014 Procurement 11 32 30 17 11 0 0 43 27 66
2014 Real property 12 19 20 23 25 1 0 31 49 87
2014 Materiel management 14 27 13 40 6 0 0 40 47 15
2014 Information management 4 28 25 26 15 3 0 32 42 76
2014 Information technology 12 25 26 20 11 6 0 40 33 266
2014 Internal audit 18 21 26 17 4 14 0 45 25 22
2014 Evaluation 15 32 18 17 18 0 0 47 35 33
2014 Other services to the public 17 37 16 20 10 0 0 54 30 258
2014 None of the above 18 37 19 16 9 2 0 55 26 1281

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 23 26 19 7 7 0 45 28 89
2018 Federal regulators 23 8 8 23 39 0 0 31 62 14
2018 Compliance, inspection and enforcement 9 15 40 17 15 4 0 25 33 22
2018 Communications or public affairs 20 33 15 20 7 4 0 56 29 167
2018 Access to information and privacy 10 18 15 27 24 6 0 30 54 32
2018 Security 17 23 29 17 11 3 0 41 29 117
2018 Science and technology 20 20 29 15 10 5 0 43 27 38
2018 Legal services 26 24 14 17 15 4 0 52 33 65
2018 Administration and operations 17 32 21 15 10 4 0 52 26 545
2018 Human resources 21 32 24 13 5 6 0 56 19 170
2018 Financial management 19 33 24 15 5 4 0 54 21 180
2018 Procurement 14 40 28 8 2 7 0 59 11 50
2018 Real property 5 22 27 18 24 3 0 28 44 62
2018 Materiel management 16 23 40 6 8 8 0 42 15 16
2018 Information management 13 27 34 15 6 4 0 43 22 70
2018 Information technology 14 29 25 16 12 4 0 45 29 225
2018 Internal audit 24 24 19 9 4 19 0 59 17 21
2018 Evaluation 4 30 29 24 3 10 0 38 29 34
2018 Data sciences 23 18 31 14 13 0 0 42 27 22
2018 Policy 13 29 21 25 10 3 0 43 35 689
2018 Project management 10 25 19 28 15 3 0 36 44 364
2018 Other services to the public 12 27 25 20 12 3 1 40 34 143
2018 None of the above 14 28 23 21 10 4 0 44 32 407
2017 Client contact centre 12 24 28 18 9 9 0 39 30 97
2017 Compliance, inspection and enforcement 9 51 30 5 0 5 0 63 5 20
2017 Communications or public affairs 19 25 24 20 5 7 0 48 27 173
2017 Access to information and privacy 16 34 21 8 8 13 0 58 18 38
2017 Security 8 37 22 17 9 7 0 49 27 154
2017 Science and technology 23 8 40 22 7 0 0 31 30 37
2017 Library services 9 43 7 34 0 9 0 56 37 12
2017 Legal services 15 23 31 25 5 2 0 39 30 61
2017 Administration and operations 17 30 24 14 8 7 1 50 24 666
2017 Human resources 13 36 23 12 7 8 1 54 21 218
2017 Financial management 17 28 22 20 6 7 1 49 28 174
2017 Procurement 17 30 31 9 7 6 0 50 16 56
2017 Real property 8 22 25 26 16 3 0 31 44 67
2017 Materiel management 5 16 21 27 26 5 0 22 56 19
2017 Information management 7 35 22 17 5 14 0 48 26 82
2017 Information technology 11 21 30 20 15 2 0 33 36 250
2017 Internal audit 27 34 21 14 0 4 0 63 15 27
2017 Evaluation 25 27 7 26 11 4 0 54 39 24
2017 Data sciences 20 22 14 43 0 0 0 42 43 13
2017 Policy 14 34 18 22 10 3 0 49 33 757
2017 Project management 9 28 24 22 12 4 0 39 35 418
2017 Other services to the public 8 29 21 24 14 5 0 38 40 170
2017 None of the above 12 30 23 21 11 4 1 43 33 692
2014 Client contact centre 9 21 34 19 11 4 1 32 32 133
2014 Federal regulators 16 34 26 10 10 3 0 52 21 30
2014 Compliance, inspection and enforcement 8 38 21 25 4 4 0 48 30 23
2014 Communications or public affairs 10 29 22 22 10 7 0 42 34 240
2014 Access to information and privacy 9 26 32 16 2 14 0 41 21 42
2014 Security 10 24 15 20 24 6 0 36 47 143
2014 Science and technology 9 22 15 19 29 5 0 33 51 44
2014 Library services 0 26 49 8 10 8 0 28 19 11
2014 Legal services 14 29 18 25 8 6 0 46 35 65
2014 Administration and operations 9 23 25 24 15 4 0 33 41 797
2014 Human resources 5 31 29 18 14 4 0 37 32 191
2014 Financial management 9 29 22 17 13 8 1 42 33 191
2014 Procurement 3 23 27 30 17 0 0 26 47 66
2014 Real property 5 15 23 27 31 0 0 19 57 86
2014 Materiel management 7 27 19 14 34 0 0 33 47 15
2014 Information management 3 22 26 25 19 4 0 26 47 76
2014 Information technology 8 22 30 17 16 8 0 32 36 266
2014 Internal audit 9 0 44 39 4 4 0 9 45 22
2014 Evaluation 18 26 24 14 18 0 0 44 32 33
2014 Other services to the public 10 28 24 21 15 2 1 39 37 258
2014 None of the above 9 29 22 24 13 3 0 40 38 1279

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 33 29 15 7 4 0 47 23 89
2018 Federal regulators 23 23 8 12 35 0 0 46 47 14
2018 Compliance, inspection and enforcement 4 37 19 21 20 0 0 41 40 22
2018 Communications or public affairs 17 35 19 13 12 4 0 54 26 168
2018 Access to information and privacy 10 11 32 29 18 0 0 21 47 32
2018 Security 14 26 21 27 10 3 0 41 38 117
2018 Science and technology 14 14 39 28 5 0 0 28 33 38
2018 Legal services 27 20 14 19 21 0 0 47 39 65
2018 Administration and operations 17 34 20 17 10 2 0 52 28 548
2018 Human resources 19 39 18 13 8 4 0 60 21 170
2018 Financial management 14 35 24 20 6 2 0 49 26 180
2018 Procurement 13 38 22 14 8 4 0 54 23 50
2018 Real property 8 23 18 24 25 2 0 32 50 64
2018 Materiel management 19 20 32 13 8 8 0 43 22 16
2018 Information management 13 33 20 20 9 5 0 49 30 69
2018 Information technology 13 30 19 21 15 2 0 44 37 226
2018 Internal audit 19 43 10 14 10 5 0 65 25 21
2018 Evaluation 9 24 12 38 17 0 0 33 54 34
2018 Data sciences 20 18 22 32 8 0 0 37 41 22
2018 Policy 8 29 21 25 14 2 0 38 40 689
2018 Project management 8 26 19 28 17 2 0 35 45 366
2018 Other services to the public 8 26 24 24 16 1 1 35 41 143
2018 None of the above 11 29 19 26 10 3 0 42 38 410
2017 Client contact centre 12 31 25 17 10 4 0 45 29 97
2017 Compliance, inspection and enforcement 10 32 23 23 7 5 0 44 32 20
2017 Communications or public affairs 16 32 20 17 11 4 0 50 29 172
2017 Access to information and privacy 18 32 16 21 8 5 0 53 30 38
2017 Security 13 28 20 20 14 5 0 43 36 154
2017 Science and technology 18 22 34 17 7 2 0 40 25 38
2017 Library services 17 25 24 9 17 8 0 46 28 12
2017 Legal services 12 26 26 21 14 2 0 38 35 61
2017 Administration and operations 18 34 21 16 8 3 0 54 24 664
2017 Human resources 17 34 19 14 10 4 1 54 25 219
2017 Financial management 13 39 14 21 9 4 0 54 31 174
2017 Procurement 10 42 20 14 10 4 0 54 25 56
2017 Real property 8 18 21 28 22 3 0 27 52 66
2017 Materiel management 5 21 28 10 31 5 0 27 43 19
2017 Information management 10 41 13 24 11 1 0 52 35 81
2017 Information technology 11 30 24 20 13 3 0 42 34 250
2017 Internal audit 27 28 17 18 7 4 0 56 26 27
2017 Evaluation 25 30 4 26 8 8 0 60 36 24
2017 Data sciences 27 29 7 21 15 0 0 57 36 13
2017 Policy 11 33 16 23 14 2 0 46 38 759
2017 Project management 10 33 19 24 11 2 0 44 36 419
2017 Other services to the public 7 34 20 20 16 3 0 43 37 171
2017 None of the above 12 31 22 19 12 3 1 45 33 693
2014 Client contact centre 8 30 29 21 11 1 1 39 32 133
2014 Federal regulators 16 37 13 17 14 3 0 55 31 30
2014 Compliance, inspection and enforcement 12 41 13 17 13 4 0 56 31 23
2014 Communications or public affairs 7 29 19 27 14 4 0 37 42 239
2014 Access to information and privacy 16 28 23 18 7 7 0 48 27 42
2014 Security 8 31 12 28 17 4 1 40 47 143
2014 Science and technology 9 29 11 20 28 2 0 39 49 44
2014 Library services 8 18 39 8 20 8 0 28 30 11
2014 Legal services 12 28 17 24 16 3 0 41 41 65
2014 Administration and operations 9 27 21 27 15 1 0 36 43 797
2014 Human resources 9 26 26 25 13 1 0 35 39 191
2014 Financial management 9 24 19 24 20 3 2 35 45 190
2014 Procurement 3 22 27 23 26 0 0 25 48 66
2014 Real property 6 21 23 18 32 0 0 27 50 87
2014 Materiel management 13 34 13 27 12 0 0 47 40 15
2014 Information management 7 17 23 31 21 1 0 24 53 76
2014 Information technology 7 30 26 19 15 3 0 38 35 266
2014 Internal audit 0 23 31 38 9 0 0 23 47 22
2014 Evaluation 15 23 24 17 18 3 0 40 36 33
2014 Other services to the public 11 30 19 23 13 3 0 42 38 258
2014 None of the above 8 30 17 28 15 2 0 39 44 1280
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 47 21 9 4 0 0 65 14 87
2018 Federal regulators 23 23 19 23 12 0 0 45 35 14
2018 Compliance, inspection and enforcement 9 48 20 23 0 0 0 57 23 21
2018 Communications or public affairs 26 46 15 9 4 0 0 72 13 169
2018 Access to information and privacy 28 32 15 20 6 0 0 60 25 32
2018 Security 19 48 15 13 4 1 0 68 17 117
2018 Science and technology 16 41 15 25 3 0 0 57 28 38
2018 Legal services 16 34 24 18 6 2 0 51 24 65
2018 Administration and operations 23 44 20 8 3 1 0 69 11 546
2018 Human resources 21 55 15 5 3 2 0 77 7 171
2018 Financial management 16 53 21 5 4 0 1 70 9 179
2018 Procurement 15 59 12 10 4 0 0 74 14 51
2018 Real property 5 31 27 24 14 0 0 36 37 64
2018 Materiel management 24 27 26 15 8 0 0 51 23 15
2018 Information management 17 44 20 11 8 0 0 61 19 70
2018 Information technology 14 38 24 14 8 1 1 53 23 225
2018 Internal audit 27 58 5 10 0 0 0 84 10 19
2018 Evaluation 15 61 16 8 0 0 0 76 8 34
2018 Data sciences 24 35 28 5 4 5 0 61 9 22
2018 Policy 15 48 20 13 4 0 0 63 18 684
2018 Project management 17 47 18 12 5 0 0 65 17 366
2018 Other services to the public 11 50 20 15 4 0 0 61 19 142
2018 None of the above 18 47 16 12 5 1 0 66 17 409
2017 Client contact centre 15 45 28 10 2 0 0 60 12 96
2017 Compliance, inspection and enforcement 14 55 21 5 0 5 0 73 5 20
2017 Communications or public affairs 22 42 20 11 3 3 0 65 14 173
2017 Access to information and privacy 18 53 16 8 5 0 0 71 13 38
2017 Security 21 42 18 13 4 2 0 64 17 154
2017 Science and technology 13 43 13 25 5 0 0 56 30 36
2017 Library services 17 34 32 16 0 0 0 51 16 12
2017 Legal services 12 47 15 22 3 0 0 59 26 60
2017 Administration and operations 25 46 16 7 4 1 0 72 11 665
2017 Human resources 22 47 16 9 5 1 0 69 14 219
2017 Financial management 23 44 18 9 3 2 1 69 13 174
2017 Procurement 20 47 22 7 2 3 0 68 9 56
2017 Real property 13 39 23 13 12 0 0 52 25 67
2017 Materiel management 10 28 25 27 5 5 0 40 34 19
2017 Information management 23 48 17 6 5 1 0 72 11 82
2017 Information technology 14 36 26 14 9 0 0 51 23 250
2017 Internal audit 27 42 24 7 0 0 0 69 7 27
2017 Evaluation 23 47 4 23 4 0 0 69 27 23
2017 Data sciences 29 36 28 7 0 0 0 65 7 13
2017 Policy 17 48 15 15 5 1 0 66 20 758
2017 Project management 19 50 16 11 5 0 0 69 15 418
2017 Other services to the public 11 48 17 17 6 0 2 60 23 171
2017 None of the above 16 48 19 11 5 1 0 65 16 693
2014 Client contact centre 13 38 26 11 10 1 1 53 21 133
2014 Federal regulators 23 41 17 10 10 0 0 63 20 30
2014 Compliance, inspection and enforcement 28 42 13 8 4 4 0 73 13 23
2014 Communications or public affairs 12 40 18 18 10 2 0 54 28 240
2014 Access to information and privacy 25 42 24 4 0 2 2 71 5 42
2014 Security 11 34 24 18 11 2 0 46 30 143
2014 Science and technology 14 36 14 15 22 0 0 49 37 44
2014 Library services 8 43 40 0 0 10 0 56 0 11
2014 Legal services 15 25 31 23 6 0 0 40 29 65
2014 Administration and operations 14 38 22 17 8 1 0 53 25 798
2014 Human resources 14 42 24 13 4 2 0 58 18 190
2014 Financial management 13 35 21 20 8 1 1 49 29 191
2014 Procurement 9 39 26 12 12 2 0 49 25 66
2014 Real property 7 32 20 24 15 2 0 40 40 87
2014 Materiel management 14 39 13 19 14 0 0 53 33 15
2014 Information management 9 36 25 20 9 1 0 45 29 76
2014 Information technology 13 37 28 14 7 2 0 51 21 266
2014 Internal audit 9 33 17 22 9 9 0 47 34 22
2014 Evaluation 15 41 14 12 18 0 0 56 30 33
2014 Other services to the public 14 49 18 11 7 1 0 64 18 258
2014 None of the above 13 40 19 19 7 1 0 54 27 1280

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 33 16 7 7 3 3 69 14 87
2018 Federal regulators 38 15 0 35 12 0 0 53 47 14
2018 Compliance, inspection and enforcement 36 45 15 4 0 0 0 81 4 22
2018 Communications or public affairs 29 45 10 9 4 1 2 76 14 169
2018 Access to information and privacy 27 43 0 18 9 3 0 73 27 32
2018 Security 33 34 18 6 5 3 1 69 12 118
2018 Science and technology 13 49 20 10 5 0 3 64 15 38
2018 Legal services 27 36 15 14 4 1 2 66 19 65
2018 Administration and operations 35 39 9 9 4 2 1 76 14 544
2018 Human resources 40 40 11 4 3 1 1 82 7 171
2018 Financial management 23 46 14 9 4 1 2 71 14 178
2018 Procurement 29 42 12 8 8 2 0 72 16 51
2018 Real property 24 38 9 11 15 2 0 64 27 64
2018 Materiel management 27 47 6 6 14 0 0 74 20 16
2018 Information management 23 41 19 11 3 2 2 66 14 70
2018 Information technology 24 40 14 8 8 4 2 68 17 225
2018 Internal audit 42 37 11 5 5 0 0 79 10 19
2018 Evaluation 46 40 7 5 0 0 2 87 6 34
2018 Data sciences 24 27 17 23 4 5 0 53 29 22
2018 Policy 33 40 12 9 4 3 0 75 13 689
2018 Project management 24 40 15 13 5 2 2 66 18 365
2018 Other services to the public 35 37 11 7 8 1 0 73 15 142
2018 None of the above 40 33 11 11 3 1 1 75 15 406
2017 Client contact centre 24 37 23 7 2 7 0 65 10 96
2017 Compliance, inspection and enforcement 41 47 12 0 0 0 0 88 0 20
2017 Communications or public affairs 26 36 11 16 6 5 1 65 23 173
2017 Access to information and privacy 18 42 13 5 8 11 3 70 15 38
2017 Security 36 37 9 11 6 1 1 74 17 153
2017 Science and technology 30 29 11 22 5 3 0 60 28 37
2017 Library services 34 43 8 7 0 9 0 84 7 12
2017 Legal services 23 48 11 15 2 2 0 72 17 61
2017 Administration and operations 38 35 10 9 5 3 1 75 15 665
2017 Human resources 40 37 10 8 2 2 0 79 11 219
2017 Financial management 29 45 11 6 3 4 2 78 10 174
2017 Procurement 42 42 4 7 5 0 0 85 12 56
2017 Real property 28 41 16 7 7 0 0 69 15 67
2017 Materiel management 27 26 22 0 20 5 0 56 21 19
2017 Information management 32 42 13 2 8 3 0 76 11 82
2017 Information technology 19 40 17 10 7 5 1 64 18 250
2017 Internal audit 37 39 14 10 0 0 0 76 10 27
2017 Evaluation 37 30 4 11 4 11 4 78 17 24
2017 Data sciences 35 14 14 29 8 0 0 49 37 13
2017 Policy 34 38 9 10 5 3 0 75 16 758
2017 Project management 24 41 12 13 5 5 1 68 19 419
2017 Other services to the public 36 40 8 10 4 2 1 78 14 171
2017 None of the above 42 35 7 7 4 3 1 81 12 693
2014 Client contact centre 29 38 16 12 3 1 2 68 16 133
2014 Federal regulators 53 20 10 7 10 0 0 73 17 30
2014 Compliance, inspection and enforcement 46 25 16 9 0 4 0 74 9 23
2014 Communications or public affairs 29 42 12 10 4 2 1 73 14 240
2014 Access to information and privacy 39 44 4 10 2 0 0 84 12 42
2014 Security 34 35 12 7 5 5 1 74 13 142
2014 Science and technology 25 39 11 13 11 0 0 64 24 44
2014 Library services 35 26 10 19 0 10 0 68 21 11
2014 Legal services 42 31 12 6 6 3 0 74 13 65
2014 Administration and operations 32 38 14 10 5 1 1 71 15 799
2014 Human resources 33 45 8 6 4 4 0 82 10 191
2014 Financial management 26 40 11 8 5 7 3 73 15 191
2014 Procurement 30 41 15 3 8 2 2 73 11 66
2014 Real property 36 37 7 10 5 3 1 76 17 87
2014 Materiel management 33 41 0 19 7 0 0 74 26 15
2014 Information management 24 41 13 9 3 10 0 72 13 76
2014 Information technology 30 34 18 9 3 6 1 68 13 266
2014 Internal audit 38 22 8 28 4 0 0 60 32 22
2014 Evaluation 50 23 6 9 3 6 3 80 13 33
2014 Other services to the public 50 30 7 8 3 2 1 82 11 258
2014 None of the above 43 35 8 8 3 2 1 81 11 1281

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 42 23 7 2 2 0 67 9 87
2018 Federal regulators 42 15 8 13 21 0 0 57 35 13
2018 Compliance, inspection and enforcement 32 32 23 9 4 0 0 64 13 22
2018 Communications or public affairs 25 43 23 5 4 0 0 68 9 168
2018 Access to information and privacy 18 31 24 15 9 3 0 51 24 32
2018 Security 27 35 24 13 2 0 0 62 14 116
2018 Science and technology 22 34 33 5 3 0 3 58 8 38
2018 Legal services 19 28 31 16 6 0 0 47 22 65
2018 Administration and operations 31 39 18 6 4 1 0 71 10 547
2018 Human resources 27 42 20 4 4 3 0 71 8 170
2018 Financial management 22 50 16 8 2 0 1 73 10 179
2018 Procurement 28 42 16 6 6 3 0 72 12 51
2018 Real property 17 38 15 11 15 3 0 57 27 64
2018 Materiel management 39 47 6 8 0 0 0 86 8 16
2018 Information management 31 33 17 14 3 2 1 65 17 69
2018 Information technology 26 44 17 6 6 3 0 71 11 223
2018 Internal audit 38 34 14 9 0 5 0 75 10 21
2018 Evaluation 23 54 20 3 0 0 0 77 3 33
2018 Data sciences 15 40 31 9 0 5 0 58 9 22
2018 Policy 22 43 21 10 3 1 0 65 13 685
2018 Project management 18 44 22 10 4 1 0 63 15 365
2018 Other services to the public 21 46 16 10 6 1 0 68 16 141
2018 None of the above 28 35 21 10 4 1 0 64 14 405

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 26 24 13 12 9 6 44 28 87
2018 Federal regulators 16 22 23 5 27 7 0 41 34 14
2018 Compliance, inspection and enforcement 13 32 15 15 17 9 0 49 35 22
2018 Communications or public affairs 16 25 12 17 16 10 4 48 38 169
2018 Access to information and privacy 9 6 23 28 26 7 0 16 59 32
2018 Security 22 19 21 16 13 8 1 45 32 116
2018 Science and technology 8 12 34 18 17 12 0 23 39 38
2018 Legal services 14 7 18 24 22 13 3 24 55 65
2018 Administration and operations 14 22 21 16 16 9 2 40 36 545
2018 Human resources 18 27 24 14 9 5 4 49 25 171
2018 Financial management 15 25 21 17 12 8 2 44 33 179
2018 Procurement 10 30 22 16 12 7 4 44 31 51
2018 Real property 16 20 13 25 21 3 2 38 48 63
2018 Materiel management 16 37 18 8 0 21 0 67 10 16
2018 Information management 8 25 29 13 15 9 2 37 31 70
2018 Information technology 13 20 25 14 13 13 3 39 32 224
2018 Internal audit 29 34 9 10 9 10 0 69 21 21
2018 Evaluation 23 21 26 9 12 9 0 49 23 34
2018 Data sciences 19 8 27 18 14 13 0 32 37 22
2018 Policy 11 20 18 19 18 12 2 36 43 686
2018 Project management 7 21 20 19 20 13 1 32 45 365
2018 Other services to the public 12 17 15 21 22 13 1 34 49 139
2018 None of the above 15 17 16 21 21 7 4 36 47 409
2017 Client contact centre 8 22 26 18 12 10 3 35 35 96
2017 Compliance, inspection and enforcement 19 33 15 17 0 16 0 62 20 19
2017 Communications or public affairs 12 19 18 18 19 11 3 35 44 172
2017 Access to information and privacy 10 18 21 18 13 19 0 35 39 38
2017 Security 12 32 12 20 13 7 2 49 37 154
2017 Science and technology 18 17 19 23 8 16 0 42 36 37
2017 Library services 17 17 17 7 16 17 9 46 31 12
2017 Legal services 13 16 18 21 22 10 0 32 48 61
2017 Administration and operations 16 22 16 14 16 11 5 45 36 664
2017 Human resources 16 20 19 15 13 12 6 44 34 217
2017 Financial management 18 21 18 12 11 10 11 49 29 174
2017 Procurement 16 17 24 8 22 11 1 38 34 56
2017 Real property 11 26 13 10 33 4 1 40 46 67
2017 Materiel management 5 34 21 9 26 5 0 41 37 19
2017 Information management 13 27 20 17 15 7 1 43 36 82
2017 Information technology 8 19 26 14 19 11 3 32 38 251
2017 Internal audit 17 28 17 11 10 17 0 54 25 27
2017 Evaluation 18 15 8 22 19 15 4 41 50 24
2017 Data sciences 20 14 21 0 37 7 0 37 40 13
2017 Policy 11 16 16 19 18 15 4 35 45 757
2017 Project management 5 19 18 19 17 16 5 31 45 419
2017 Other services to the public 7 16 17 21 25 10 4 27 53 171
2017 None of the above 13 20 16 12 21 10 7 41 40 691
2014 Client contact centre 12 21 18 18 22 7 3 36 44 133
2014 Federal regulators 12 10 20 17 17 24 0 30 44 30
2014 Compliance, inspection and enforcement 12 21 37 13 8 8 0 36 23 23
2014 Communications or public affairs 10 20 18 20 19 10 3 35 45 240
2014 Access to information and privacy 23 7 30 10 11 12 7 37 25 42
2014 Security 14 22 19 12 24 6 2 40 40 143
2014 Science and technology 10 19 22 27 20 2 0 30 48 44
2014 Library services 16 28 10 29 10 8 0 47 42 11
2014 Legal services 14 14 18 34 11 9 0 30 49 65
2014 Administration and operations 10 21 20 21 17 10 2 35 43 799
2014 Human resources 15 23 16 16 14 10 6 45 35 191
2014 Financial management 9 21 20 16 12 17 6 39 35 191
2014 Procurement 11 17 26 20 17 8 3 30 41 66
2014 Real property 11 26 16 17 20 5 5 41 41 87
2014 Materiel management 7 21 25 0 27 13 6 35 34 15
2014 Information management 9 20 9 25 25 10 1 33 56 76
2014 Information technology 11 21 21 17 17 11 3 37 39 266
2014 Internal audit 0 27 16 18 13 4 20 36 42 22
2014 Evaluation 12 26 11 15 21 15 0 45 42 33
2014 Other services to the public 12 20 21 16 17 12 1 38 39 258
2014 None of the above 11 20 18 20 17 11 4 36 43 1280

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 29 25 19 12 2 0 43 32 87
2018 Federal regulators 8 38 12 23 19 0 0 45 42 14
2018 Compliance, inspection and enforcement 6 17 19 19 30 9 0 26 54 22
2018 Communications or public affairs 16 32 13 20 14 5 0 50 36 168
2018 Access to information and privacy 10 17 14 24 26 9 0 30 55 32
2018 Security 20 19 17 21 23 1 0 39 44 117
2018 Science and technology 8 37 15 7 27 3 2 47 37 38
2018 Legal services 12 15 22 18 30 1 1 28 49 64
2018 Administration and operations 16 30 20 15 16 2 0 47 32 547
2018 Human resources 23 38 15 10 10 3 0 64 21 170
2018 Financial management 22 40 17 13 7 1 1 63 20 178
2018 Procurement 14 48 20 13 4 2 0 62 17 51
2018 Real property 12 24 20 19 24 2 0 36 44 64
2018 Materiel management 19 41 20 6 15 0 0 59 21 16
2018 Information management 29 26 23 9 11 1 0 56 21 70
2018 Information technology 16 33 17 18 14 1 0 50 33 225
2018 Internal audit 20 45 15 10 9 0 0 66 19 20
2018 Evaluation 10 30 19 32 3 3 4 42 38 34
2018 Data sciences 16 28 14 24 19 0 0 44 43 21
2018 Policy 6 18 13 26 35 1 0 25 62 689
2018 Project management 7 24 17 26 25 2 1 31 52 364
2018 Other services to the public 4 21 15 24 35 1 0 25 60 142
2018 None of the above 8 21 18 22 29 1 0 29 52 407
2017 Client contact centre 19 24 31 13 10 3 0 45 23 97
2017 Compliance, inspection and enforcement 10 42 14 26 0 9 0 56 29 20
2017 Communications or public affairs 17 31 18 20 10 6 0 50 31 173
2017 Access to information and privacy 21 34 13 11 16 5 0 58 28 38
2017 Security 12 36 13 22 15 1 0 49 38 154
2017 Science and technology 20 15 26 15 24 0 0 35 39 38
2017 Library services 34 26 24 9 8 0 0 60 16 12
2017 Legal services 12 22 20 18 27 2 0 35 45 61
2017 Administration and operations 22 32 16 15 12 2 0 55 28 664
2017 Human resources 22 37 17 12 7 4 0 62 20 218
2017 Financial management 26 43 14 11 4 2 0 71 15 173
2017 Procurement 25 41 19 11 4 0 0 66 15 56
2017 Real property 13 27 14 25 21 0 0 41 45 67
2017 Materiel management 20 16 27 21 16 0 0 36 37 19
2017 Information management 24 35 18 12 8 1 1 60 21 82
2017 Information technology 17 30 23 16 13 2 0 47 29 250
2017 Internal audit 24 35 14 4 14 9 0 65 20 27
2017 Evaluation 26 33 11 19 7 4 0 61 27 24
2017 Data sciences 14 36 0 14 36 0 0 49 51 13
2017 Policy 10 24 13 23 29 2 0 34 53 761
2017 Project management 11 31 15 24 17 0 1 43 42 418
2017 Other services to the public 5 22 15 19 37 0 1 27 57 171
2017 None of the above 12 23 16 22 24 2 0 36 47 692
2014 Client contact centre 16 34 22 17 9 1 1 52 26 133
2014 Federal regulators 20 41 17 20 3 0 0 60 23 30
2014 Compliance, inspection and enforcement 16 29 24 17 8 4 0 48 27 23
2014 Communications or public affairs 11 26 22 21 17 3 1 38 39 240
2014 Access to information and privacy 30 28 18 14 7 2 0 60 22 42
2014 Security 11 26 21 20 17 4 0 39 39 143
2014 Science and technology 14 18 18 24 27 0 0 32 50 44
2014 Library services 16 47 28 0 10 0 0 62 10 11
2014 Legal services 5 17 18 31 26 3 0 22 59 65
2014 Administration and operations 13 29 21 20 15 2 0 43 36 799
2014 Human resources 16 36 21 19 6 2 0 53 25 191
2014 Financial management 17 39 21 14 6 3 1 58 21 191
2014 Procurement 18 39 17 17 9 0 0 58 26 66
2014 Real property 9 22 14 27 26 0 2 32 54 87
2014 Materiel management 13 34 27 12 14 0 0 47 27 15
2014 Information management 12 24 25 18 18 1 1 37 38 76
2014 Information technology 12 31 22 19 13 3 0 44 33 266
2014 Internal audit 13 37 22 13 0 14 0 59 15 22
2014 Evaluation 12 30 17 9 26 6 0 45 37 33
2014 Other services to the public 11 28 19 18 22 2 0 40 41 258
2014 None of the above 9 28 16 23 21 1 1 38 45 1281

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 24 21 17 22 1 8 35 42 86
2018 Federal regulators 8 15 8 27 42 0 0 23 69 14
2018 Compliance, inspection and enforcement 4 15 21 17 34 9 0 21 56 22
2018 Communications or public affairs 18 27 17 17 18 2 2 47 36 168
2018 Access to information and privacy 13 41 8 6 27 5 0 57 34 31
2018 Security 17 18 16 15 32 1 2 36 48 118
2018 Science and technology 3 23 13 18 34 0 9 28 58 38
2018 Legal services 12 16 10 16 43 0 3 29 61 65
2018 Administration and operations 14 24 19 17 23 0 2 40 41 545
2018 Human resources 22 35 13 14 13 1 2 59 27 171
2018 Financial management 21 34 15 15 13 1 2 56 29 178
2018 Procurement 15 52 16 8 10 0 0 67 18 51
2018 Real property 13 24 14 14 34 1 0 37 49 64
2018 Materiel management 13 27 37 0 16 8 0 43 17 15
2018 Information management 17 30 21 19 12 0 0 48 31 69
2018 Information technology 15 23 20 15 23 1 3 39 40 224
2018 Internal audit 19 38 10 5 14 5 10 67 21 21
2018 Evaluation 3 24 15 44 7 3 4 29 55 34
2018 Data sciences 4 14 18 30 27 0 6 19 61 22
2018 Policy 8 14 9 23 44 0 1 23 68 689
2018 Project management 5 16 14 26 36 2 2 22 64 365
2018 Other services to the public 6 18 8 22 46 0 1 23 68 142
2018 None of the above 10 16 12 22 37 2 1 27 61 410
2017 Client contact centre 12 20 22 20 23 0 3 33 44 97
2017 Compliance, inspection and enforcement 14 23 22 36 5 0 0 37 41 20
2017 Communications or public affairs 13 33 13 19 16 3 3 49 37 173
2017 Access to information and privacy 18 27 16 5 31 3 0 46 38 38
2017 Security 11 22 13 16 32 1 5 36 51 153
2017 Science and technology 13 20 15 15 25 0 12 37 46 38
2017 Library services 9 17 34 32 8 0 0 26 40 12
2017 Legal services 8 17 9 27 39 0 0 25 66 60
2017 Administration and operations 16 26 15 19 21 2 1 44 41 667
2017 Human resources 16 28 20 12 16 0 6 48 30 219
2017 Financial management 25 34 14 10 14 3 2 61 24 172
2017 Procurement 24 43 13 9 9 2 0 69 18 56
2017 Real property 16 21 16 16 26 1 4 39 45 67
2017 Materiel management 10 24 25 26 15 0 0 34 41 19
2017 Information management 14 23 24 14 19 4 2 39 35 82
2017 Information technology 10 22 20 16 27 2 3 35 45 251
2017 Internal audit 17 18 34 10 15 6 0 37 27 27
2017 Evaluation 7 33 18 23 7 8 4 46 33 24
2017 Data sciences 0 29 14 14 30 0 14 33 50 13
2017 Policy 8 15 7 21 47 1 1 23 70 760
2017 Project management 8 19 10 26 33 2 2 29 61 417
2017 Other services to the public 5 13 8 23 48 1 2 19 72 170
2017 None of the above 10 21 8 19 37 1 3 32 59 691
2014 Client contact centre 13 29 17 13 20 4 3 46 36 133
2014 Federal regulators 6 14 23 27 27 3 0 21 55 30
2014 Compliance, inspection and enforcement 8 8 20 25 25 0 13 19 58 23
2014 Communications or public affairs 7 19 13 28 28 3 2 27 59 240
2014 Access to information and privacy 30 14 21 23 7 2 2 46 32 42
2014 Security 12 21 18 19 29 0 1 34 48 143
2014 Science and technology 16 16 14 12 42 0 0 32 54 44
2014 Library services 0 33 31 8 10 18 0 41 22 11
2014 Legal services 3 15 20 21 39 0 2 19 61 65
2014 Administration and operations 10 19 15 27 25 3 1 30 54 800
2014 Human resources 10 26 18 21 20 2 2 38 43 190
2014 Financial management 15 34 17 11 17 3 3 52 30 191
2014 Procurement 12 38 14 21 14 0 2 51 35 66
2014 Real property 8 20 16 15 34 2 5 30 52 87
2014 Materiel management 7 27 27 6 33 0 0 34 39 15
2014 Information management 11 18 12 27 27 4 0 31 56 76
2014 Information technology 10 26 16 21 26 2 0 37 48 265
2014 Internal audit 18 34 4 23 16 4 0 54 41 22
2014 Evaluation 12 9 5 30 35 9 0 23 71 33
2014 Other services to the public 10 27 13 23 26 1 0 37 49 258
2014 None of the above 11 21 12 23 31 1 2 32 55 1280

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 33 29 10 6 9 0 51 17 87
2018 Federal regulators 16 22 25 8 15 15 0 44 27 14
2018 Compliance, inspection and enforcement 6 31 27 27 5 4 0 39 33 22
2018 Communications or public affairs 22 45 16 10 4 2 1 69 14 168
2018 Access to information and privacy 10 44 6 27 9 5 0 56 37 32
2018 Security 19 36 31 10 3 1 0 56 13 118
2018 Science and technology 9 29 39 11 10 3 0 39 21 37
2018 Legal services 15 20 32 15 12 6 0 37 29 65
2018 Administration and operations 16 32 29 12 7 4 1 50 20 548
2018 Human resources 22 38 26 4 4 4 1 64 9 171
2018 Financial management 16 44 23 9 6 2 0 61 16 177
2018 Procurement 12 61 10 8 4 3 2 77 13 51
2018 Real property 11 35 28 9 13 3 0 47 24 63
2018 Materiel management 13 30 32 10 8 8 0 46 19 16
2018 Information management 22 31 27 9 6 5 0 56 16 69
2018 Information technology 20 36 23 12 5 3 0 58 18 225
2018 Internal audit 24 34 14 10 9 10 0 64 21 21
2018 Evaluation 10 44 29 10 0 3 4 58 10 34
2018 Data sciences 19 27 31 13 9 0 0 47 22 22
2018 Policy 10 33 32 15 8 2 0 44 24 688
2018 Project management 7 32 32 17 7 5 0 42 25 367
2018 Other services to the public 11 33 31 20 5 0 0 44 25 141
2018 None of the above 13 36 27 15 6 3 0 50 22 410
2017 Client contact centre 14 27 35 15 5 4 0 43 21 97
2017 Compliance, inspection and enforcement 23 51 9 17 0 0 0 74 17 20
2017 Communications or public affairs 18 46 17 11 3 3 1 67 15 172
2017 Access to information and privacy 13 30 11 13 16 17 0 52 35 37
2017 Security 15 38 24 14 4 5 0 56 19 154
2017 Science and technology 15 32 26 21 5 0 0 48 26 38
2017 Library services 0 51 15 16 9 9 0 56 27 12
2017 Legal services 13 36 23 20 4 3 0 51 25 61
2017 Administration and operations 16 34 28 10 5 6 1 54 16 662
2017 Human resources 18 44 24 5 5 3 1 65 10 218
2017 Financial management 20 42 20 8 4 6 0 66 13 173
2017 Procurement 17 43 26 7 2 5 0 64 9 56
2017 Real property 10 49 20 12 9 0 0 59 21 67
2017 Materiel management 5 42 32 11 5 5 0 49 17 19
2017 Information management 14 40 25 12 5 4 2 57 17 82
2017 Information technology 11 39 27 11 8 4 0 52 19 250
2017 Internal audit 23 49 14 4 3 7 0 77 7 27
2017 Evaluation 18 30 30 7 4 11 0 54 12 24
2017 Data sciences 21 35 7 29 8 0 0 56 37 13
2017 Policy 12 33 26 18 6 4 0 47 26 759
2017 Project management 9 31 29 18 9 3 0 42 28 419
2017 Other services to the public 9 33 31 18 8 0 1 43 26 171
2017 None of the above 12 38 25 14 7 3 1 52 22 692

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 40 18 7 0 5 0 74 8 88
2018 Federal regulators 52 8 25 8 7 0 0 60 15 14
2018 Compliance, inspection and enforcement 28 30 34 0 4 4 0 60 4 22
2018 Communications or public affairs 36 39 13 6 2 4 0 78 8 169
2018 Access to information and privacy 31 33 19 9 3 6 0 68 12 32
2018 Security 35 42 13 7 2 1 1 78 9 116
2018 Science and technology 37 24 28 6 2 2 0 63 9 38
2018 Legal services 22 29 25 12 6 4 2 54 19 65
2018 Administration and operations 39 38 12 5 3 3 0 80 8 547
2018 Human resources 41 41 10 4 2 2 0 84 6 170
2018 Financial management 41 39 11 3 2 2 1 83 6 181
2018 Procurement 40 36 12 4 2 5 0 81 6 50
2018 Real property 28 34 12 10 14 2 0 63 24 63
2018 Materiel management 51 49 0 0 0 0 0 100 0 16
2018 Information management 37 38 9 11 1 4 0 78 13 69
2018 Information technology 37 34 19 3 1 6 0 75 4 225
2018 Internal audit 48 38 0 9 0 5 0 90 10 21
2018 Evaluation 24 35 26 6 0 10 0 65 7 34
2018 Data sciences 44 43 8 0 5 0 0 87 5 22
2018 Policy 25 45 17 6 3 4 0 72 9 688
2018 Project management 25 48 15 6 3 4 0 76 9 364
2018 Other services to the public 29 41 15 10 3 3 0 72 13 143
2018 None of the above 34 38 16 6 3 4 0 74 9 405
2017 Client contact centre 32 36 20 3 3 6 1 73 6 97
2017 Compliance, inspection and enforcement 50 33 5 7 0 5 0 88 7 20
2017 Communications or public affairs 30 39 17 6 3 4 0 72 10 173
2017 Access to information and privacy 31 48 8 8 0 5 0 83 8 38
2017 Security 36 38 15 4 2 4 1 78 7 154
2017 Science and technology 33 43 14 3 5 3 0 78 8 38
2017 Library services 25 49 17 0 9 0 0 74 9 12
2017 Legal services 20 27 31 7 11 5 0 49 19 61
2017 Administration and operations 35 39 16 4 3 4 1 77 6 665
2017 Human resources 31 43 17 1 3 6 0 78 4 217
2017 Financial management 36 40 10 6 2 5 1 81 8 174
2017 Procurement 52 28 15 2 0 4 0 83 2 56
2017 Real property 26 45 18 4 6 1 0 72 10 67
2017 Materiel management 15 49 36 0 0 0 0 64 0 19
2017 Information management 33 38 19 4 2 5 0 74 6 81
2017 Information technology 27 39 18 4 6 5 1 70 11 252
2017 Internal audit 48 41 10 0 0 0 0 90 0 27
2017 Evaluation 26 41 22 4 4 4 0 69 8 24
2017 Data sciences 56 29 8 7 0 0 0 85 7 13
2017 Policy 26 43 14 7 3 6 0 74 11 760
2017 Project management 29 39 19 5 2 5 1 72 8 417
2017 Other services to the public 27 41 16 8 3 2 1 71 12 171
2017 None of the above 32 39 16 5 3 4 1 74 9 690
2014 Client contact centre 35 43 11 4 2 5 1 82 6 133
2014 Federal regulators 43 34 14 0 0 9 0 85 0 30
2014 Compliance, inspection and enforcement 45 34 13 0 0 8 0 86 0 23
2014 Communications or public affairs 41 36 14 4 1 3 0 80 5 240
2014 Access to information and privacy 57 20 11 0 2 10 0 85 2 42
2014 Security 41 37 12 5 3 3 0 80 8 143
2014 Science and technology 25 46 16 9 2 2 0 72 12 44
2014 Library services 43 29 10 0 0 18 0 88 0 11
2014 Legal services 37 31 17 9 3 3 0 69 13 65
2014 Administration and operations 38 37 14 4 2 5 0 79 6 799
2014 Human resources 40 38 12 5 1 3 0 81 7 189
2014 Financial management 34 44 14 4 0 4 1 82 4 190
2014 Procurement 38 37 17 2 2 6 0 79 3 66
2014 Real property 39 39 8 7 5 2 0 80 12 87
2014 Materiel management 57 29 7 0 0 7 0 93 0 14
2014 Information management 31 43 14 1 3 8 0 80 4 76
2014 Information technology 37 35 17 3 3 6 0 76 6 266
2014 Internal audit 45 30 12 4 0 9 0 82 5 22
2014 Evaluation 33 43 18 0 0 6 0 80 0 33
2014 Other services to the public 40 37 12 6 0 4 0 81 7 258
2014 None of the above 34 41 13 5 2 5 0 79 7 1281

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 46 16 3 0 6 0 80 3 88
2018 Federal regulators 45 16 20 5 15 0 0 60 19 14
2018 Compliance, inspection and enforcement 32 30 29 4 0 4 0 65 4 22
2018 Communications or public affairs 33 47 10 6 3 1 0 81 9 169
2018 Access to information and privacy 35 37 7 12 6 3 0 74 19 32
2018 Security 37 35 19 7 3 0 0 72 9 117
2018 Science and technology 36 41 18 6 0 0 0 76 6 38
2018 Legal services 29 32 21 11 8 0 0 61 18 65
2018 Administration and operations 40 36 13 7 4 1 0 77 10 546
2018 Human resources 45 39 8 4 4 0 0 84 8 167
2018 Financial management 42 43 8 3 3 1 0 86 6 179
2018 Procurement 48 40 9 0 4 0 0 87 4 51
2018 Real property 24 38 15 10 12 2 0 63 22 64
2018 Materiel management 45 55 0 0 0 0 0 100 0 16
2018 Information management 36 41 15 7 1 1 0 77 8 68
2018 Information technology 37 40 17 2 2 3 0 79 4 223
2018 Internal audit 53 33 5 9 0 0 0 86 9 21
2018 Evaluation 23 49 11 9 3 5 0 76 12 34
2018 Data sciences 49 42 5 5 0 0 0 91 5 22
2018 Policy 22 44 19 11 4 1 0 67 14 686
2018 Project management 21 47 17 10 4 2 0 69 14 361
2018 Other services to the public 21 44 16 13 6 1 0 66 19 144
2018 None of the above 30 38 16 12 3 2 0 69 15 403
2017 Client contact centre 32 41 22 3 1 1 0 73 4 96
2017 Compliance, inspection and enforcement 24 64 12 0 0 0 0 88 0 19
2017 Communications or public affairs 34 45 11 8 1 1 0 80 9 172
2017 Access to information and privacy 49 35 8 3 3 3 0 86 6 38
2017 Security 31 41 14 10 3 1 0 73 13 154
2017 Science and technology 23 55 12 5 5 0 0 78 10 37
2017 Library services 34 58 9 0 0 0 0 91 0 12
2017 Legal services 23 34 18 18 5 2 0 58 23 61
2017 Administration and operations 37 43 11 5 3 1 0 81 8 665
2017 Human resources 40 44 8 4 1 2 1 86 5 219
2017 Financial management 38 47 7 4 2 1 0 86 7 174
2017 Procurement 51 40 3 5 0 0 0 91 5 56
2017 Real property 28 47 13 10 1 0 0 75 12 67
2017 Materiel management 15 56 14 0 5 10 0 79 6 19
2017 Information management 34 42 17 3 2 2 0 77 6 82
2017 Information technology 30 41 18 5 4 2 0 73 8 250
2017 Internal audit 48 38 11 4 0 0 0 86 4 27
2017 Evaluation 40 30 15 11 0 4 0 73 12 24
2017 Data sciences 56 21 0 7 15 0 0 78 22 13
2017 Policy 23 45 13 14 3 1 0 69 17 760
2017 Project management 24 47 17 7 3 2 0 73 10 418
2017 Other services to the public 21 49 16 7 5 1 1 71 13 171
2017 None of the above 28 43 13 11 3 2 0 72 15 692
2014 Client contact centre 32 41 13 8 4 1 1 75 12 133
2014 Federal regulators 40 37 10 10 0 3 0 79 11 30
2014 Compliance, inspection and enforcement 54 29 9 8 0 0 0 83 8 23
2014 Communications or public affairs 34 43 12 8 2 1 0 78 10 240
2014 Access to information and privacy 57 26 12 5 0 0 0 83 5 42
2014 Security 36 44 10 6 2 2 0 81 9 143
2014 Science and technology 21 49 9 18 2 0 0 70 21 44
2014 Library services 43 39 0 0 18 0 0 82 18 11
2014 Legal services 23 38 20 6 8 4 0 64 15 65
2014 Administration and operations 34 41 13 7 3 2 0 77 10 799
2014 Human resources 40 37 15 6 1 2 0 78 7 191
2014 Financial management 41 45 10 3 1 1 1 87 3 190
2014 Procurement 38 46 11 2 2 3 0 86 3 66
2014 Real property 37 33 15 7 7 2 0 71 14 87
2014 Materiel management 27 54 13 6 0 0 0 81 6 15
2014 Information management 29 37 21 8 1 4 0 69 9 76
2014 Information technology 36 42 11 4 4 3 0 81 8 265
2014 Internal audit 27 56 13 3 0 0 0 84 3 22
2014 Evaluation 39 34 12 6 3 6 0 77 9 33
2014 Other services to the public 29 45 13 10 2 2 0 75 12 258
2014 None of the above 28 42 17 8 2 2 0 72 11 1281

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 53 9 1 3 0 0 87 4 88
2018 Federal regulators 33 33 18 0 16 0 0 66 16 13
2018 Compliance, inspection and enforcement 24 35 27 14 0 0 0 58 14 22
2018 Communications or public affairs 40 40 12 6 3 0 0 79 9 167
2018 Access to information and privacy 29 51 3 6 9 3 0 82 15 32
2018 Security 42 34 15 9 1 0 0 76 10 117
2018 Science and technology 40 41 13 7 0 0 0 80 7 38
2018 Legal services 32 29 22 14 3 0 0 61 16 65
2018 Administration and operations 43 36 11 6 4 0 0 79 10 545
2018 Human resources 52 34 9 3 1 0 0 87 4 169
2018 Financial management 43 44 8 3 2 0 0 87 4 178
2018 Procurement 61 29 4 2 4 0 0 90 6 51
2018 Real property 25 42 8 14 11 0 0 67 25 64
2018 Materiel management 56 44 0 0 0 0 0 100 0 16
2018 Information management 43 34 15 8 0 0 0 78 8 69
2018 Information technology 43 38 13 3 2 0 0 82 5 225
2018 Internal audit 50 35 10 0 5 0 0 86 5 20
2018 Evaluation 47 45 8 0 0 0 0 92 0 34
2018 Data sciences 43 38 14 5 0 0 0 81 5 22
2018 Policy 28 41 15 10 6 0 0 69 16 688
2018 Project management 24 42 19 10 5 0 0 66 15 362
2018 Other services to the public 28 46 14 10 2 0 0 74 12 143
2018 None of the above 33 37 18 8 4 1 0 70 12 404
2017 Client contact centre 29 47 16 6 2 0 0 76 8 96
2017 Compliance, inspection and enforcement 47 48 5 0 0 0 0 95 0 20
2017 Communications or public affairs 45 39 10 4 2 0 0 84 6 173
2017 Access to information and privacy 45 32 13 5 5 0 0 77 10 38
2017 Security 34 38 13 10 3 1 0 73 14 154
2017 Science and technology 23 64 4 2 7 0 0 87 9 38
2017 Library services 51 41 9 0 0 0 0 91 0 12
2017 Legal services 28 39 13 13 6 0 0 67 20 61
2017 Administration and operations 42 40 10 4 3 0 0 82 7 665
2017 Human resources 47 38 11 2 2 0 0 85 3 218
2017 Financial management 43 46 6 2 3 0 0 89 5 173
2017 Procurement 53 31 15 0 0 0 0 85 0 56
2017 Real property 36 43 7 8 6 0 0 79 13 67
2017 Materiel management 27 53 5 10 5 0 0 80 15 19
2017 Information management 37 45 12 2 2 1 0 83 5 82
2017 Information technology 33 44 14 4 4 0 0 78 8 250
2017 Internal audit 45 38 14 4 0 0 0 82 4 27
2017 Evaluation 29 52 11 4 4 0 0 81 7 24
2017 Data sciences 36 36 22 7 0 0 0 71 7 13
2017 Policy 29 41 13 11 6 0 0 70 17 761
2017 Project management 29 50 11 7 2 0 0 80 9 419
2017 Other services to the public 23 43 14 12 8 0 0 66 20 171
2017 None of the above 33 37 13 11 5 0 0 70 16 689
2014 Client contact centre 35 40 14 6 5 0 1 75 11 132
2014 Federal regulators 33 47 3 17 0 0 0 80 17 30
2014 Compliance, inspection and enforcement 45 33 17 4 0 0 0 79 4 23
2014 Communications or public affairs 38 43 9 7 2 0 0 82 10 240
2014 Access to information and privacy 60 21 7 7 4 0 0 81 12 42
2014 Security 30 43 15 8 5 0 0 73 13 143
2014 Science and technology 21 36 18 11 11 2 0 59 22 44
2014 Library services 41 41 8 0 0 0 10 91 0 11
2014 Legal services 26 38 15 15 5 0 0 64 20 65
2014 Administration and operations 31 41 14 8 5 0 0 72 13 799
2014 Human resources 38 43 12 5 1 1 1 82 7 191
2014 Financial management 37 46 11 4 2 0 1 83 6 191
2014 Procurement 36 48 3 8 5 0 0 85 12 66
2014 Real property 42 31 13 7 8 0 0 72 15 87
2014 Materiel management 40 54 0 6 0 0 0 94 6 15
2014 Information management 27 39 20 13 0 0 0 67 13 76
2014 Information technology 35 38 16 6 4 1 0 74 10 266
2014 Internal audit 49 39 4 4 3 0 0 88 8 22
2014 Evaluation 33 32 30 3 3 0 0 65 6 33
2014 Other services to the public 29 44 14 7 5 0 0 73 12 258
2014 None of the above 30 43 14 9 5 0 0 73 13 1280

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 39 22 7 4 2 0 67 11 88
2018 Federal regulators 31 38 12 0 19 0 0 69 19 14
2018 Compliance, inspection and enforcement 11 43 25 17 4 0 0 54 21 22
2018 Communications or public affairs 31 37 15 12 5 0 0 68 17 167
2018 Access to information and privacy 38 21 18 9 15 0 0 59 23 32
2018 Security 32 29 20 17 2 0 0 61 19 116
2018 Science and technology 29 24 31 15 0 0 0 54 15 37
2018 Legal services 26 25 21 17 12 0 0 51 28 65
2018 Administration and operations 35 29 21 9 5 1 0 64 14 545
2018 Human resources 42 29 19 5 4 1 0 71 9 170
2018 Financial management 29 44 17 6 4 1 0 73 10 178
2018 Procurement 29 40 18 10 4 0 0 69 14 51
2018 Real property 20 34 26 8 12 0 0 53 20 63
2018 Materiel management 42 39 6 6 6 0 0 81 13 16
2018 Information management 31 30 27 9 3 0 0 61 12 69
2018 Information technology 28 35 21 10 5 1 0 64 15 225
2018 Internal audit 34 47 14 5 0 0 0 81 5 21
2018 Evaluation 39 37 19 5 0 0 0 75 5 34
2018 Data sciences 33 22 28 18 0 0 0 54 18 22
2018 Policy 19 31 23 19 7 1 0 51 26 689
2018 Project management 17 30 26 18 9 1 0 47 27 364
2018 Other services to the public 19 37 21 15 9 0 0 55 24 144
2018 None of the above 26 29 23 13 8 1 0 56 21 402
2017 Client contact centre 21 32 32 9 4 1 0 54 13 96
2017 Compliance, inspection and enforcement 47 28 19 7 0 0 0 74 7 20
2017 Communications or public affairs 35 32 18 12 3 0 0 67 15 173
2017 Access to information and privacy 34 29 18 11 8 0 0 63 19 38
2017 Security 31 32 18 14 4 0 0 64 18 154
2017 Science and technology 23 27 29 14 7 0 0 50 22 38
2017 Library services 43 25 15 8 0 9 0 75 9 12
2017 Legal services 22 27 29 17 5 0 0 49 22 61
2017 Administration and operations 35 32 19 8 5 1 0 67 13 663
2017 Human resources 33 38 16 6 6 1 0 72 12 218
2017 Financial management 35 34 19 6 5 1 0 69 11 174
2017 Procurement 27 36 21 8 4 4 0 66 12 56
2017 Real property 26 40 18 9 7 0 0 66 16 66
2017 Materiel management 16 34 30 0 20 0 0 50 20 19
2017 Information management 29 27 25 9 8 1 0 57 18 82
2017 Information technology 22 40 24 6 7 0 0 63 13 250
2017 Internal audit 38 34 18 7 4 0 0 72 11 27
2017 Evaluation 33 22 23 22 0 0 0 55 22 24
2017 Data sciences 28 14 43 14 0 0 0 43 14 13
2017 Policy 21 33 22 17 5 1 0 55 23 761
2017 Project management 21 40 22 12 5 0 0 61 17 417
2017 Other services to the public 16 35 22 15 12 0 0 51 27 170
2017 None of the above 25 31 20 14 7 1 0 57 22 690
2014 Client contact centre 22 36 20 13 8 0 1 59 21 133
2014 Federal regulators 29 37 13 13 7 0 0 67 20 30
2014 Compliance, inspection and enforcement 16 45 26 4 8 0 0 61 13 23
2014 Communications or public affairs 22 38 19 14 7 0 0 60 21 240
2014 Access to information and privacy 40 37 19 2 2 0 0 77 5 42
2014 Security 25 34 18 17 5 1 0 60 22 143
2014 Science and technology 17 27 13 24 17 2 0 44 43 44
2014 Library services 26 47 0 18 0 10 0 80 20 11
2014 Legal services 17 35 18 17 11 2 0 53 28 65
2014 Administration and operations 19 34 24 16 7 1 0 53 23 798
2014 Human resources 20 41 22 12 5 1 0 62 17 190
2014 Financial management 22 37 26 10 4 0 1 60 14 191
2014 Procurement 21 35 26 11 6 2 0 57 17 66
2014 Real property 18 36 23 11 13 0 0 53 24 86
2014 Materiel management 14 60 20 6 0 0 0 73 6 15
2014 Information management 17 23 32 18 8 1 0 41 27 76
2014 Information technology 25 35 22 12 5 1 0 60 17 266
2014 Internal audit 9 44 35 12 0 0 0 53 12 22
2014 Evaluation 24 35 9 23 9 0 0 59 32 33
2014 Other services to the public 19 46 17 15 3 0 0 65 18 258
2014 None of the above 18 41 19 15 6 0 0 59 22 1280

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 38 22 9 5 1 0 64 14 88
2018 Federal regulators 24 45 12 0 19 0 0 69 19 14
2018 Compliance, inspection and enforcement 15 39 14 23 9 0 0 54 32 22
2018 Communications or public affairs 30 44 11 12 3 0 0 74 15 168
2018 Access to information and privacy 32 35 13 9 9 3 0 68 18 32
2018 Security 34 28 18 16 3 0 0 62 20 117
2018 Science and technology 34 24 18 17 5 3 0 59 22 38
2018 Legal services 28 18 28 13 12 0 1 46 26 65
2018 Administration and operations 34 33 18 9 5 0 0 68 15 541
2018 Human resources 41 34 15 8 2 0 0 75 10 169
2018 Financial management 34 38 18 6 4 0 0 72 10 176
2018 Procurement 29 42 12 8 6 2 0 73 14 50
2018 Real property 19 36 25 10 11 0 0 54 21 63
2018 Materiel management 31 56 7 7 0 0 0 86 7 15
2018 Information management 32 26 24 15 3 0 0 58 18 69
2018 Information technology 30 34 22 9 6 0 0 63 15 224
2018 Internal audit 34 57 4 0 5 0 0 91 5 21
2018 Evaluation 31 50 14 3 3 0 0 81 5 34
2018 Data sciences 28 35 28 4 4 0 0 64 8 22
2018 Policy 18 34 22 18 8 0 0 52 26 685
2018 Project management 16 32 25 19 8 0 0 48 27 362
2018 Other services to the public 18 35 27 10 10 0 0 54 19 141
2018 None of the above 22 35 22 14 7 0 0 57 20 403
2017 Client contact centre 23 40 26 7 4 1 0 63 11 96
2017 Compliance, inspection and enforcement 38 46 9 7 0 0 0 84 7 20
2017 Communications or public affairs 31 42 17 6 4 1 0 73 10 172
2017 Access to information and privacy 32 39 10 10 8 0 0 71 19 38
2017 Security 26 42 14 13 4 0 0 69 17 154
2017 Science and technology 25 22 27 19 7 0 0 47 26 38
2017 Library services 51 17 15 9 8 0 0 68 16 12
2017 Legal services 21 38 18 20 3 0 0 59 23 61
2017 Administration and operations 34 36 16 9 5 0 0 70 14 666
2017 Human resources 32 42 15 6 5 0 0 74 11 219
2017 Financial management 33 37 18 7 5 0 0 70 12 173
2017 Procurement 25 38 32 3 2 0 0 63 5 56
2017 Real property 23 36 18 16 6 0 0 60 22 66
2017 Materiel management 11 43 31 5 10 0 0 54 15 19
2017 Information management 30 31 19 10 7 2 0 63 18 82
2017 Information technology 23 40 21 8 8 0 0 63 15 251
2017 Internal audit 34 42 14 7 4 0 0 75 11 27
2017 Evaluation 37 30 11 22 0 0 0 67 22 24
2017 Data sciences 28 21 36 7 7 0 0 50 14 13
2017 Policy 22 37 18 16 7 0 0 59 23 761
2017 Project management 19 45 19 12 5 0 0 64 17 418
2017 Other services to the public 16 38 19 14 13 0 0 54 27 171
2017 None of the above 24 36 19 14 6 0 1 60 21 691
2014 Client contact centre 19 40 22 10 7 0 1 60 18 133
2014 Federal regulators 29 47 3 13 7 0 0 76 20 30
2014 Compliance, inspection and enforcement 16 49 26 0 8 0 0 66 8 23
2014 Communications or public affairs 20 38 19 15 7 0 0 59 22 240
2014 Access to information and privacy 47 30 17 7 0 0 0 77 7 42
2014 Security 22 34 23 13 8 1 0 56 21 143
2014 Science and technology 14 31 13 22 20 0 0 46 42 44
2014 Library services 33 39 18 0 0 10 0 80 0 11
2014 Legal services 17 35 18 19 11 0 0 52 30 65
2014 Administration and operations 17 37 21 16 8 0 0 55 24 799
2014 Human resources 22 37 21 15 5 1 0 60 20 190
2014 Financial management 24 40 17 15 4 1 1 65 19 191
2014 Procurement 21 36 20 14 8 2 0 58 21 66
2014 Real property 19 34 22 13 14 0 0 52 26 87
2014 Materiel management 21 34 19 27 0 0 0 54 27 15
2014 Information management 17 21 33 20 9 0 0 38 29 76
2014 Information technology 24 36 20 13 6 1 0 61 19 266
2014 Internal audit 9 57 26 4 3 0 0 66 8 22
2014 Evaluation 21 48 3 17 12 0 0 68 29 33
2014 Other services to the public 18 44 21 12 5 0 0 62 17 258
2014 None of the above 18 39 19 18 7 0 0 57 24 1280

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 27 25 10 4 3 0 59 15 88
2018 Federal regulators 31 30 12 7 19 0 0 61 27 14
2018 Compliance, inspection and enforcement 24 26 29 9 4 9 0 54 14 22
2018 Communications or public affairs 40 29 20 7 4 1 0 70 11 169
2018 Access to information and privacy 19 27 29 7 18 0 0 46 25 31
2018 Security 44 26 14 9 7 0 0 71 15 117
2018 Science and technology 33 35 20 5 5 3 0 69 10 38
2018 Legal services 36 21 16 13 12 1 1 58 25 64
2018 Administration and operations 40 26 15 10 7 2 1 68 17 547
2018 Human resources 39 30 17 6 4 3 1 71 11 171
2018 Financial management 37 29 18 7 8 1 0 67 15 180
2018 Procurement 31 40 18 6 4 2 0 72 10 51
2018 Real property 22 33 18 9 16 1 0 56 26 64
2018 Materiel management 49 23 15 7 7 0 0 72 13 15
2018 Information management 32 32 12 19 4 1 0 64 23 69
2018 Information technology 30 27 23 12 6 2 1 58 18 223
2018 Internal audit 38 29 23 0 5 0 5 71 5 21
2018 Evaluation 56 29 12 3 0 0 0 85 3 34
2018 Data sciences 40 18 26 10 0 6 0 61 10 22
2018 Policy 32 31 17 9 7 3 1 66 16 689
2018 Project management 30 29 14 16 7 2 1 61 24 363
2018 Other services to the public 30 26 20 12 7 2 2 58 21 144
2018 None of the above 38 26 15 11 6 3 1 67 18 406
2017 Client contact centre 26 33 17 10 5 8 0 64 17 95
2017 Compliance, inspection and enforcement 36 24 24 16 0 0 0 61 16 20
2017 Communications or public affairs 36 30 18 7 5 2 1 69 12 172
2017 Access to information and privacy 27 28 19 13 8 5 0 58 22 38
2017 Security 32 37 14 8 7 2 1 70 15 154
2017 Science and technology 27 26 28 7 12 0 0 53 19 38
2017 Library services 34 17 9 15 8 17 0 62 28 12
2017 Legal services 20 42 22 13 3 0 0 62 16 61
2017 Administration and operations 40 29 12 9 6 3 1 71 16 666
2017 Human resources 33 34 13 6 7 4 2 72 14 218
2017 Financial management 37 31 14 8 7 3 0 70 15 173
2017 Procurement 31 26 22 9 7 6 0 60 17 56
2017 Real property 26 35 18 13 8 0 0 61 21 66
2017 Materiel management 20 18 11 26 25 0 0 38 51 19
2017 Information management 28 18 30 8 9 4 2 49 19 82
2017 Information technology 31 30 17 13 6 2 0 63 20 249
2017 Internal audit 41 27 18 7 7 0 0 68 14 27
2017 Evaluation 52 11 15 14 4 4 0 66 19 24
2017 Data sciences 30 29 21 7 0 14 0 68 8 13
2017 Policy 34 31 16 8 6 4 1 69 14 759
2017 Project management 36 37 12 8 4 2 1 75 13 418
2017 Other services to the public 31 32 13 9 12 1 1 65 22 170
2017 None of the above 33 33 14 8 6 4 3 70 15 693
2014 Client contact centre 34 21 19 11 7 6 2 59 19 133
2014 Federal regulators 33 40 14 3 3 3 3 78 7 30
2014 Compliance, inspection and enforcement 33 28 13 13 8 4 0 64 23 23
2014 Communications or public affairs 33 31 17 6 9 4 0 67 16 240
2014 Access to information and privacy 46 21 12 4 4 10 2 77 10 42
2014 Security 30 29 18 14 7 2 0 61 21 143
2014 Science and technology 23 27 26 13 11 0 0 50 24 44
2014 Library services 41 20 11 0 18 10 0 68 20 11
2014 Legal services 20 30 15 22 5 6 2 55 29 65
2014 Administration and operations 30 29 17 13 8 3 1 62 21 799
2014 Human resources 27 35 18 9 8 2 1 63 18 190
2014 Financial management 27 36 16 12 6 3 1 64 19 191
2014 Procurement 24 32 21 14 6 3 0 58 21 66
2014 Real property 25 23 20 13 14 1 4 51 28 87
2014 Materiel management 27 33 20 6 0 13 0 69 7 15
2014 Information management 21 17 22 21 13 5 0 40 36 76
2014 Information technology 33 24 20 11 8 5 0 59 20 266
2014 Internal audit 31 44 9 0 11 4 0 78 12 22
2014 Evaluation 21 47 12 17 0 3 0 70 18 33
2014 Other services to the public 34 32 15 11 4 3 1 69 16 257
2014 None of the above 34 32 15 10 5 4 1 69 16 1278
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 32 41 28 86
2018 Federal regulators 45 16 40 14
2018 Compliance, inspection and enforcement 34 21 46 22
2018 Communications or public affairs 35 31 34 169
2018 Access to information and privacy 48 19 34 32
2018 Security 34 41 25 117
2018 Science and technology 42 29 28 38
2018 Legal services 40 21 38 65
2018 Administration and operations 37 37 25 547
2018 Human resources 32 35 33 171
2018 Financial management 46 27 27 181
2018 Procurement 21 37 42 51
2018 Real property 29 42 30 62
2018 Materiel management 14 44 43 16
2018 Information management 44 23 33 70
2018 Information technology 29 38 34 226
2018 Internal audit 48 14 38 21
2018 Evaluation 28 24 48 34
2018 Data sciences 29 23 48 22
2018 Policy 43 31 26 691
2018 Project management 45 29 26 367
2018 Other services to the public 40 33 28 144
2018 None of the above 35 39 26 409
2017 Client contact centre 36 32 32 97
2017 Compliance, inspection and enforcement 27 32 41 20
2017 Communications or public affairs 38 27 36 173
2017 Access to information and privacy 23 32 45 38
2017 Security 37 36 27 153
2017 Science and technology 37 36 26 38
2017 Library services 31 26 43 12
2017 Legal services 27 27 46 61
2017 Administration and operations 37 40 24 667
2017 Human resources 34 33 33 219
2017 Financial management 42 28 29 174
2017 Procurement 29 26 45 56
2017 Real property 30 30 40 67
2017 Materiel management 32 15 53 19
2017 Information management 43 29 28 82
2017 Information technology 26 46 28 252
2017 Internal audit 32 37 31 27
2017 Evaluation 29 33 37 24
2017 Data sciences 50 29 21 13
2017 Policy 41 32 27 760
2017 Project management 39 36 25 419
2017 Other services to the public 36 37 27 171
2017 None of the above 36 39 25 692
2014 Client contact centre 34 40 26 133
2014 Federal regulators 54 16 31 30
2014 Compliance, inspection and enforcement 38 41 21 23
2014 Communications or public affairs 38 26 35 240
2014 Access to information and privacy 23 33 44 42
2014 Security 35 32 33 143
2014 Science and technology 25 41 34 44
2014 Library services 10 57 33 11
2014 Legal services 31 20 49 65
2014 Administration and operations 39 33 29 799
2014 Human resources 39 27 34 191
2014 Financial management 42 26 31 191
2014 Procurement 29 30 41 66
2014 Real property 27 31 43 87
2014 Materiel management 27 33 40 15
2014 Information management 45 21 34 76
2014 Information technology 27 42 32 266
2014 Internal audit 56 26 18 22
2014 Evaluation 56 17 27 33
2014 Other services to the public 32 42 27 258
2014 None of the above 41 33 25 1280

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 26 27 31 0 8 8 27
2018 Communications or public affairs 6 54 22 3 13 2 59
2018 Access to information and privacy 12 13 56 10 10 0 15
2018 Security 11 50 23 2 0 13 39
2018 Science and technology 6 42 24 0 16 12 16
2018 Legal services 8 40 26 4 15 7 26
2018 Administration and operations 11 50 19 5 9 6 201
2018 Human resources 9 46 29 2 10 5 57
2018 Financial management 8 49 33 2 4 4 85
2018 Procurement 10 43 38 10 0 0 11
2018 Real property 6 61 28 6 0 0 18
2018 Information management 10 31 43 0 12 4 30
2018 Information technology 14 29 35 0 11 11 64
2018 Internal audit 20 39 20 10 10 0 10
2018 Policy 4 62 17 7 6 5 292
2018 Project management 4 54 20 7 8 6 167
2018 Other services to the public 9 59 5 17 3 7 57
2018 None of the above 11 56 11 9 6 8 145
2017 Client contact centre 14 52 26 0 8 0 34
2017 Communications or public affairs 4 35 29 5 15 12 66
2017 Security 22 42 16 5 12 4 55
2017 Science and technology 11 26 38 0 25 0 14
2017 Legal services 11 23 42 6 6 12 17
2017 Administration and operations 16 42 21 5 7 10 243
2017 Human resources 13 47 24 1 11 4 75
2017 Financial management 8 53 25 1 5 8 73
2017 Procurement 27 36 31 6 0 0 17
2017 Real property 29 19 20 5 18 9 19
2017 Information management 3 49 25 3 13 8 34
2017 Information technology 19 27 41 2 3 9 67
2017 Policy 4 52 13 9 13 7 309
2017 Project management 5 62 15 6 6 5 166
2017 Other services to the public 9 50 21 11 5 5 60
2017 None of the above 9 52 16 9 7 7 250
2014 Client contact centre 9 52 27 9 9999 4 45
2014 Federal regulators 0 68 6 13 9999 13 16
2014 Communications or public affairs 0 48 30 9 9999 14 89
2014 Access to information and privacy 20 30 50 0 9999 0 10
2014 Security 14 53 18 6 9999 10 50
2014 Science and technology 15 0 50 35 9999 0 12
2014 Legal services 25 59 16 0 9999 0 20
2014 Administration and operations 11 54 21 7 9999 8 311
2014 Human resources 9 39 36 5 9999 10 75
2014 Financial management 10 45 30 11 9999 5 81
2014 Procurement 11 37 37 16 9999 0 19
2014 Real property 30 18 31 13 9999 9 23
2014 Information management 27 35 32 3 9999 3 34
2014 Information technology 17 26 36 17 9999 4 72
2014 Internal audit 7 48 32 13 9999 0 12
2014 Evaluation 5 58 16 10 9999 11 18
2014 Other services to the public 12 61 13 7 9999 7 83
2014 None of the above 7 65 8 12 9999 9 529
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 16 84 86
2018 Communications or public affairs 15 85 168
2018 Security 14 86 118
2018 Legal services 17 83 65
2018 Administration and operations 15 85 548
2018 Human resources 6 94 169
2018 Financial management 12 88 181
2018 Procurement 14 86 51
2018 Real property 23 77 64
2018 Information management 12 88 69
2018 Information technology 10 90 226
2018 Evaluation 22 78 34
2018 Policy 12 88 691
2018 Project management 15 85 367
2018 Other services to the public 16 84 144
2018 None of the above 9 91 408

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 15
2018 Communications or public affairs 44 25
2018 Security 42 16
2018 Legal services 57 11
2018 Administration and operations 43 83
2018 Financial management 33 22
2018 Information technology 54 22
2018 Policy 26 85
2018 Project management 44 55
2018 Other services to the public 46 24
2018 None of the above 49 37

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 15
2018 Communications or public affairs 79 25
2018 Security 58 16
2018 Administration and operations 69 83
2018 Financial management 74 22
2018 Information technology 69 22
2018 Policy 72 85
2018 Project management 65 55
2018 Other services to the public 66 24
2018 None of the above 63 37

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 12 83
2018 Financial management 21 22
2018 Policy 6 85

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Communications or public affairs 0 25
2018 Security 0 16
2018 Legal services 0 11
2018 Administration and operations 0 83
2018 Human resources 0 11
2018 Real property 0 14
2018 Information technology 0 22
2018 Policy 0 85
2018 Project management 0 55
2018 Other services to the public 0 24
2018 None of the above 0 37

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Security 0 16
2018 Human resources 0 11
2018 Real property 0 14
2018 Information technology 0 22
2018 Other services to the public 0 24
2018 None of the above 0 37

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Legal services 0 11
2018 Human resources 0 11
2018 Real property 0 14
2018 Information technology 0 22

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Security 0 16
2018 Human resources 0 11
2018 Real property 0 14
2018 Information technology 0 22
2018 Other services to the public 0 24

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 60 25
2018 Security 30 16
2018 Legal services 52 11
2018 Administration and operations 46 83
2018 Human resources 45 11
2018 Financial management 37 22
2018 Information technology 41 22
2018 Policy 41 85
2018 Project management 39 55
2018 Other services to the public 33 24
2018 None of the above 42 37

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 15
2018 Communications or public affairs 54 25
2018 Security 31 16
2018 Legal services 47 11
2018 Administration and operations 41 83
2018 Financial management 60 22
2018 Information technology 46 22
2018 Policy 44 85
2018 Project management 38 55
2018 Other services to the public 34 24
2018 None of the above 38 37

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 46 15
2018 Communications or public affairs 49 25
2018 Legal services 55 11
2018 Administration and operations 44 83
2018 Financial management 51 22
2018 Real property 65 14
2018 Information technology 42 22
2018 Policy 44 85
2018 Project management 53 55
2018 Other services to the public 44 24
2018 None of the above 42 37

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 52 25
2018 Administration and operations 54 83
2018 Financial management 47 22
2018 Real property 43 14
2018 Information technology 40 22
2018 Policy 50 85
2018 Project management 42 55
2018 Other services to the public 36 24
2018 None of the above 52 37

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 35 25
2018 Administration and operations 33 83
2018 Financial management 63 22
2018 Real property 42 14
2018 Information technology 33 22
2018 Policy 38 85
2018 Project management 37 55
2018 Other services to the public 35 24
2018 None of the above 35 37

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 53 15
2018 Communications or public affairs 64 25
2018 Security 43 16
2018 Administration and operations 49 83
2018 Human resources 53 11
2018 Financial management 69 22
2018 Real property 49 14
2018 Information technology 45 22
2018 Policy 48 85
2018 Project management 47 55
2018 Other services to the public 47 24
2018 None of the above 65 37

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 31 25
2018 Administration and operations 32 83
2018 Human resources 53 11
2018 Financial management 49 22
2018 Information technology 31 22
2018 Policy 33 85
2018 Project management 28 55
2018 Other services to the public 31 24
2018 None of the above 36 37

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Security 0 16
2018 Human resources 0 11
2018 Real property 0 14
2018 Information technology 0 22
2018 Other services to the public 0 24
2018 None of the above 0 37

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Administration and operations 7 83
2018 Information technology 0 22
2018 Policy 9 85
2018 Project management 18 55

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 20 83
2018 Financial management 28 22
2018 Policy 12 85
2018 Project management 11 55

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 30 15
2018 Communications or public affairs 48 25
2018 Legal services 50 11
2018 Administration and operations 49 83
2018 Financial management 58 22
2018 Real property 48 14
2018 Information technology 55 22
2018 Policy 48 85
2018 Project management 48 55
2018 Other services to the public 41 24
2018 None of the above 56 37

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 44 25
2018 Security 30 16
2018 Administration and operations 43 83
2018 Financial management 28 22
2018 Real property 0 14
2018 Information technology 24 22
2018 Policy 33 85
2018 Project management 24 55
2018 Other services to the public 28 24
2018 None of the above 28 37

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Policy 7 85
2018 Project management 11 55
2018 None of the above 22 37

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 66 15
2018 Communications or public affairs 60 25
2018 Security 49 16
2018 Legal services 56 11
2018 Administration and operations 62 83
2018 Human resources 55 11
2018 Financial management 55 22
2018 Real property 43 14
2018 Information technology 51 22
2018 Policy 56 85
2018 Project management 56 55
2018 Other services to the public 43 24
2018 None of the above 50 37

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 35 25
2018 Administration and operations 36 83
2018 Human resources 46 11
2018 Financial management 37 22
2018 Real property 37 14
2018 Information technology 37 22
2018 Policy 18 85
2018 Project management 32 55
2018 None of the above 35 37

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 23 25
2018 Legal services 0 11
2018 Administration and operations 16 83
2018 Human resources 0 11
2018 Policy 12 85
2018 Project management 15 55
2018 Other services to the public 26 24
2018 None of the above 16 37

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Administration and operations 16 83
2018 Human resources 0 11
2018 Financial management 28 22
2018 Policy 6 85

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 15 83
2018 Policy 11 85
2018 Project management 11 55

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Administration and operations 7 83
2018 Real property 0 14

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Security 32 16
2018 Legal services 48 11
2018 Administration and operations 11 83
2018 Financial management 23 22
2018 Real property 0 14
2018 Policy 7 85
2018 Project management 24 55

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 17 83
2018 Human resources 0 11
2018 Financial management 28 22
2018 Policy 11 85
2018 Other services to the public 0 24
2018 None of the above 26 37

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 24 25
2018 Administration and operations 17 83
2018 Real property 35 14
2018 Information technology 27 22
2018 Policy 30 85
2018 Project management 23 55
2018 Other services to the public 45 24
2018 None of the above 25 37

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 10 77
2018 Real property 0 14
2018 Policy 9 83
2018 Project management 10 54
2018 Other services to the public 0 23

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 24 24
2018 Administration and operations 19 77
2018 Real property 0 14
2018 Policy 27 83
2018 Project management 11 54
2018 Other services to the public 22 23

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Security 0 15
2018 Administration and operations 9 77
2018 Real property 0 14
2018 Project management 15 54

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 16 77
2018 Financial management 0 21
2018 Real property 0 14
2018 Project management 11 54

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Administration and operations 11 77
2018 Human resources 0 10
2018 Real property 0 14
2018 Policy 7 83
2018 Project management 11 54

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 22 24
2018 Administration and operations 12 77
2018 Financial management 29 21
2018 Policy 11 83
2018 Project management 15 54

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 16 77
2018 Information technology 0 19
2018 Policy 20 83
2018 Project management 13 54
2018 Other services to the public 0 23
2018 None of the above 14 37

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Administration and operations 9 77
2018 Human resources 0 10
2018 Policy 12 83
2018 Project management 17 54
2018 Other services to the public 0 23
2018 None of the above 17 37

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Communications or public affairs 0 24
2018 Security 0 15
2018 Administration and operations 15 77
2018 Human resources 0 10
2018 Policy 19 83
2018 Other services to the public 0 23

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 32 24
2018 Administration and operations 29 77
2018 Financial management 32 21
2018 Real property 41 14
2018 Policy 31 83
2018 Project management 33 54
2018 Other services to the public 56 23
2018 None of the above 40 37

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Security 0 15
2018 Administration and operations 9 77
2018 Human resources 0 10
2018 Policy 13 83
2018 Project management 11 54
2018 None of the above 22 37

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 15
2018 Communications or public affairs 64 24
2018 Security 60 15
2018 Administration and operations 44 77
2018 Financial management 68 21
2018 Information technology 37 19
2018 Policy 45 83
2018 Project management 54 54
2018 Other services to the public 52 23
2018 None of the above 52 37

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Communications or public affairs 0 24
2018 Legal services 0 10
2018 Human resources 0 10
2018 Financial management 0 21
2018 Information technology 0 19
2018 Other services to the public 0 23

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 15
2018 Communications or public affairs 55 24
2018 Security 53 15
2018 Administration and operations 55 77
2018 Human resources 48 10
2018 Financial management 61 21
2018 Information technology 42 19
2018 Policy 60 83
2018 Project management 55 54
2018 Other services to the public 61 23
2018 None of the above 56 37

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 24
2018 Security 0 15
2018 Legal services 0 10
2018 Human resources 0 10
2018 Information technology 0 19
2018 Policy 0 83
2018 Project management 0 54
2018 Other services to the public 0 23

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 24
2018 Security 0 15
2018 Administration and operations 13 77
2018 Real property 0 14
2018 Policy 10 83
2018 Project management 11 54
2018 None of the above 14 37

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 23 22 9 4 29 5 47 20 88
2018 Federal regulators 15 8 12 15 19 31 0 33 49 14
2018 Compliance, inspection and enforcement 13 4 29 4 18 23 9 25 32 22
2018 Communications or public affairs 11 15 20 8 9 31 6 41 27 168
2018 Access to information and privacy 15 9 27 6 6 31 6 38 19 32
2018 Security 16 20 21 10 8 21 4 47 24 117
2018 Science and technology 3 8 29 15 5 31 9 18 33 38
2018 Legal services 3 14 20 8 6 41 8 34 28 64
2018 Administration and operations 13 18 21 10 10 23 6 43 27 546
2018 Human resources 18 24 17 6 6 24 6 59 16 171
2018 Financial management 15 17 24 4 6 26 9 49 15 181
2018 Procurement 12 18 20 8 6 27 10 47 22 51
2018 Real property 12 14 22 9 21 21 1 34 38 63
2018 Materiel management 34 22 29 0 0 15 0 66 0 16
2018 Information management 10 20 24 9 7 23 7 44 23 70
2018 Information technology 12 14 28 4 6 26 10 41 15 225
2018 Internal audit 0 29 19 0 4 43 4 55 8 21
2018 Evaluation 3 13 25 6 13 35 6 27 31 33
2018 Data sciences 8 17 22 5 5 27 15 44 17 22
2018 Policy 7 16 18 15 8 31 5 37 35 691
2018 Project management 6 18 22 9 10 31 3 37 30 367
2018 Other services to the public 7 16 21 14 14 25 4 33 38 143
2018 None of the above 11 16 22 10 9 27 5 39 29 408
2017 Client contact centre 5 20 19 7 4 32 12 45 20 97
2017 Compliance, inspection and enforcement 13 11 0 12 0 56 9 67 33 20
2017 Communications or public affairs 7 14 27 8 10 24 11 31 28 173
2017 Access to information and privacy 5 16 21 3 5 37 13 42 15 38
2017 Security 12 22 18 9 12 25 3 46 29 154
2017 Science and technology 10 12 29 7 5 29 8 35 19 38
2017 Library services 9 15 17 0 8 26 26 49 16 12
2017 Legal services 11 18 15 11 6 31 7 47 28 61
2017 Administration and operations 12 17 16 7 8 28 12 49 24 665
2017 Human resources 14 17 17 8 6 27 13 50 22 218
2017 Financial management 12 15 15 6 5 30 17 51 20 174
2017 Procurement 8 21 18 11 7 32 3 45 27 55
2017 Real property 8 22 28 4 12 16 9 40 22 66
2017 Materiel management 16 26 17 10 0 21 10 60 15 19
2017 Information management 10 20 25 6 9 18 12 43 22 81
2017 Information technology 12 15 24 4 9 25 11 42 21 252
2017 Internal audit 7 7 21 7 4 42 13 31 23 27
2017 Evaluation 7 11 15 4 19 26 19 33 40 24
2017 Data sciences 0 15 29 8 6 35 7 26 25 13
2017 Policy 8 11 17 11 8 35 10 34 35 760
2017 Project management 5 18 18 8 7 34 10 42 26 419
2017 Other services to the public 7 12 22 12 17 23 7 27 41 171
2017 None of the above 13 17 17 10 9 26 9 46 28 692
2014 Client contact centre 7 22 21 8 7 25 10 45 23 133
2014 Federal regulators 26 7 10 3 17 30 7 51 33 30
2014 Compliance, inspection and enforcement 4 8 45 4 0 26 13 20 7 23
2014 Communications or public affairs 8 13 20 9 8 32 11 36 30 240
2014 Access to information and privacy 18 21 25 2 2 21 9 57 6 42
2014 Security 13 16 19 10 13 20 10 41 33 143
2014 Science and technology 12 13 23 13 11 20 7 35 33 44
2014 Library services 18 19 28 0 18 18 0 45 22 11
2014 Legal services 11 18 15 11 5 29 11 48 26 65
2014 Administration and operations 8 19 22 8 8 30 7 42 24 798
2014 Human resources 10 18 22 7 5 29 8 45 20 191
2014 Financial management 8 11 22 1 5 44 10 41 13 191
2014 Procurement 11 23 29 3 2 33 0 50 7 66
2014 Real property 4 19 26 9 10 25 7 34 28 87
2014 Materiel management 7 27 27 20 0 13 6 41 25 15
2014 Information management 16 19 18 9 8 25 5 49 25 76
2014 Information technology 14 11 18 8 8 33 9 43 26 266
2014 Internal audit 4 0 26 4 0 61 4 13 13 22
2014 Evaluation 18 0 23 5 15 38 0 29 33 33
2014 Other services to the public 11 20 23 7 9 25 6 43 23 258
2014 None of the above 9 16 19 8 7 32 9 41 26 1280

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 36 19 7 3 18 0 65 12 89
2018 Federal regulators 15 31 23 5 19 7 0 49 26 14
2018 Compliance, inspection and enforcement 17 20 33 4 18 9 0 40 24 22
2018 Communications or public affairs 17 31 23 8 6 12 2 56 17 169
2018 Access to information and privacy 14 15 30 6 6 25 4 42 16 32
2018 Security 26 26 30 8 4 6 0 56 12 115
2018 Science and technology 10 22 33 8 5 15 7 41 16 38
2018 Legal services 10 22 27 9 8 23 2 43 22 65
2018 Administration and operations 23 28 20 9 8 10 1 58 19 545
2018 Human resources 26 34 20 5 6 8 1 66 11 172
2018 Financial management 24 40 18 4 4 9 1 71 9 181
2018 Procurement 24 37 22 4 6 7 0 66 11 51
2018 Real property 16 25 27 9 16 7 0 44 27 64
2018 Materiel management 47 24 14 0 8 8 0 77 8 16
2018 Information management 27 26 24 3 7 12 0 61 12 70
2018 Information technology 20 31 24 4 4 14 3 61 10 224
2018 Internal audit 14 34 24 4 0 24 0 63 6 21
2018 Evaluation 13 32 19 14 6 13 3 54 24 33
2018 Data sciences 15 22 31 10 0 17 5 47 13 22
2018 Policy 15 27 23 14 8 13 1 48 26 691
2018 Project management 13 27 24 13 8 15 1 48 24 367
2018 Other services to the public 11 33 17 20 8 10 2 49 32 143
2018 None of the above 18 27 24 11 7 13 0 52 20 407
2017 Client contact centre 13 31 23 6 3 21 2 58 12 97
2017 Compliance, inspection and enforcement 17 30 14 0 7 33 0 70 10 20
2017 Communications or public affairs 11 30 22 8 7 19 2 53 19 173
2017 Access to information and privacy 16 29 31 5 3 16 0 54 9 38
2017 Security 20 27 24 9 8 12 0 54 19 154
2017 Science and technology 18 23 30 12 5 10 3 47 19 37
2017 Library services 26 15 17 0 0 25 17 71 0 12
2017 Legal services 15 29 22 13 2 18 1 55 18 61
2017 Administration and operations 22 29 17 6 6 16 4 63 15 666
2017 Human resources 22 28 20 7 4 15 4 61 14 218
2017 Financial management 23 25 20 7 3 20 2 61 13 174
2017 Procurement 21 35 19 9 3 13 0 64 14 56
2017 Real property 17 31 32 4 9 6 1 52 14 67
2017 Materiel management 10 50 20 10 0 10 0 66 12 19
2017 Information management 23 36 21 7 6 7 0 64 14 82
2017 Information technology 18 30 20 6 6 16 4 61 14 252
2017 Internal audit 23 21 28 7 0 21 0 56 9 27
2017 Evaluation 18 15 7 8 15 33 4 53 35 24
2017 Data sciences 22 7 14 22 0 35 0 45 34 13
2017 Policy 15 25 20 12 7 20 2 50 24 758
2017 Project management 11 33 23 9 5 15 4 55 17 418
2017 Other services to the public 11 28 23 12 16 10 1 43 31 171
2017 None of the above 19 28 20 11 7 14 2 55 21 692
2014 Client contact centre 14 26 21 10 7 20 3 52 21 133
2014 Federal regulators 23 20 13 7 10 27 0 58 23 30
2014 Compliance, inspection and enforcement 8 37 30 4 4 17 0 54 10 23
2014 Communications or public affairs 14 19 23 13 6 21 3 43 26 240
2014 Access to information and privacy 30 29 18 5 2 13 2 70 9 42
2014 Security 21 23 23 13 10 8 1 49 25 143
2014 Science and technology 14 15 24 20 7 20 0 37 34 44
2014 Library services 26 11 38 8 0 18 0 45 10 11
2014 Legal services 12 26 20 8 5 29 0 54 18 65
2014 Administration and operations 14 29 25 8 5 16 2 53 16 797
2014 Human resources 18 30 24 6 5 15 2 58 13 191
2014 Financial management 12 25 25 3 3 28 4 54 9 191
2014 Procurement 17 53 18 0 2 11 0 78 2 66
2014 Real property 11 22 29 9 9 18 1 41 22 87
2014 Materiel management 27 33 27 7 0 6 0 64 7 15
2014 Information management 16 26 21 12 3 22 1 54 19 76
2014 Information technology 19 23 24 6 7 19 2 53 17 265
2014 Internal audit 4 22 25 9 0 35 4 43 15 22
2014 Evaluation 18 15 20 8 12 27 0 45 28 33
2014 Other services to the public 15 32 23 9 6 12 2 55 18 258
2014 None of the above 15 28 21 8 6 20 2 55 18 1279
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 8 92 86
2018 Compliance, inspection and enforcement 22 78 22
2018 Communications or public affairs 8 92 169
2018 Security 10 90 118
2018 Science and technology 12 88 38
2018 Legal services 11 89 65
2018 Administration and operations 8 92 544
2018 Human resources 5 95 171
2018 Financial management 6 94 181
2018 Real property 18 82 64
2018 Information management 10 90 69
2018 Information technology 7 93 225
2018 Evaluation 0 100 34
2018 Policy 10 90 688
2018 Project management 11 89 366
2018 Other services to the public 14 86 143
2018 None of the above 8 92 407

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 43 14
2018 Administration and operations 41 41
2018 Information technology 33 15
2018 Policy 30 66
2018 Project management 28 40
2018 Other services to the public 28 20
2018 None of the above 38 35

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 66 14
2018 Administration and operations 78 41
2018 Policy 86 66
2018 Project management 87 40
2018 None of the above 60 35

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Security 0 11
2018 Administration and operations 12 41
2018 Real property 0 11
2018 Information technology 0 15
2018 Other services to the public 0 20

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Security 0 11
2018 Administration and operations 0 41
2018 Real property 0 11
2018 Information technology 0 15
2018 Policy 0 66
2018 Project management 0 40
2018 Other services to the public 0 20
2018 None of the above 0 35

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Real property 0 11
2018 Information technology 0 15
2018 Project management 0 40
2018 Other services to the public 0 20

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Real property 0 11
2018 Policy 10 66
2018 None of the above 28 35

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 29 42
2018 Information technology 41 15
2018 Policy 13 65
2018 Project management 18 40
2018 Other services to the public 0 20
2018 None of the above 24 35

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 19 42
2018 Policy 17 65
2018 Project management 21 40
2018 None of the above 22 35

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 17 42
2018 Financial management 0 11
2018 Policy 7 65
2018 None of the above 0 35

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Security 0 11
2018 Financial management 0 11
2018 Real property 0 11

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 28 42
2018 Information technology 34 15
2018 Policy 38 65
2018 Project management 30 40
2018 None of the above 21 35

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 32 42
2018 Financial management 0 11
2018 Information technology 33 15
2018 Policy 50 65
2018 Project management 38 40
2018 Other services to the public 60 20
2018 None of the above 35 35

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Security 0 11
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 15
2018 Project management 0 40
2018 Other services to the public 0 20

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 15
2018 Other services to the public 0 20
2018 None of the above 0 35

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 12 42
2018 Financial management 0 11
2018 Real property 0 11
2018 Project management 15 40

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 19 42
2018 Real property 0 11
2018 Policy 17 65
2018 Project management 14 40

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Security 0 11
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 15
2018 Policy 0 65
2018 Project management 0 40
2018 Other services to the public 0 20

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 14 42
2018 None of the above 14 35

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Security 0 11
2018 Administration and operations 0 42
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 15
2018 Policy 0 65
2018 Project management 0 40
2018 Other services to the public 0 20
2018 None of the above 0 35

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 34 14
2018 Administration and operations 22 42
2018 Real property 0 11
2018 Policy 14 65
2018 Project management 20 40
2018 None of the above 16 35

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 30 42
2018 Policy 20 66
2018 Project management 28 40
2018 Other services to the public 34 20
2018 None of the above 32 35

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 11 42
2018 None of the above 15 35

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 12 42
2018 Policy 11 66
2018 Project management 13 40
2018 None of the above 17 35

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Security 0 11
2018 Administration and operations 14 42
2018 Project management 15 40
2018 None of the above 18 35

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Security 0 11
2018 Financial management 0 11
2018 Project management 0 40

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Security 0 11
2018 Financial management 0 11
2018 Real property 0 11
2018 Policy 0 66
2018 Project management 0 40

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Real property 0 11
2018 Information technology 0 15
2018 Policy 7 66
2018 None of the above 0 35

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 15 42
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 15
2018 Project management 0 40

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 37 14
2018 Security 46 11
2018 Administration and operations 46 42
2018 Information technology 66 15
2018 Policy 63 66
2018 Project management 62 40
2018 Other services to the public 45 20
2018 None of the above 43 35

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 13
2018 Security 0 10
2018 Financial management 0 11
2018 Real property 0 11
2018 Other services to the public 0 19
2018 None of the above 0 32

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Policy 13 66
2018 Project management 17 40

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 13
2018 Security 0 10
2018 Administration and operations 0 40
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 13
2018 Other services to the public 0 19

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 13
2018 Security 0 10
2018 Administration and operations 0 40
2018 Real property 0 11
2018 Information technology 0 13
2018 Policy 0 66
2018 Project management 0 40
2018 Other services to the public 0 19
2018 None of the above 0 32

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 13
2018 Security 0 10
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 13
2018 Policy 0 66
2018 Other services to the public 0 19

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 13
2018 Security 0 10
2018 Real property 0 11
2018 Information technology 0 13
2018 Other services to the public 0 19
2018 None of the above 0 32

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 15 40
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 13

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Security 0 10
2018 Administration and operations 17 40
2018 Policy 13 66
2018 Project management 20 40

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Security 0 10
2018 Administration and operations 20 40
2018 Real property 0 11
2018 Information technology 0 13
2018 None of the above 0 32

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 24 40
2018 Real property 46 11
2018 Information technology 38 13
2018 Policy 34 66
2018 Project management 34 40
2018 Other services to the public 41 19
2018 None of the above 28 32

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Security 0 10
2018 Administration and operations 12 40
2018 Information technology 0 13
2018 Policy 13 66

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 56 13
2018 Administration and operations 44 40
2018 Real property 47 11
2018 Information technology 54 13
2018 Policy 55 66
2018 Project management 48 40
2018 Other services to the public 63 19
2018 None of the above 36 32

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 13
2018 Security 0 10
2018 Financial management 0 11
2018 Real property 0 11
2018 Information technology 0 13
2018 Other services to the public 0 19

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 60 13
2018 Administration and operations 70 40
2018 Information technology 61 13
2018 Policy 69 66
2018 Project management 67 40
2018 None of the above 46 32

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Security 0 10
2018 Real property 0 11
2018 Information technology 0 13
2018 Other services to the public 0 19

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 13
2018 Administration and operations 13 40
2018 Policy 14 66
2018 Project management 13 40
2018 None of the above 29 32

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 22 24 9 1 29 7 47 15 88
2018 Federal regulators 15 16 27 0 19 23 0 40 25 14
2018 Compliance, inspection and enforcement 9 13 32 10 9 24 4 30 26 22
2018 Communications or public affairs 12 15 25 3 2 36 6 48 9 167
2018 Access to information and privacy 5 15 27 6 6 37 4 34 20 32
2018 Security 14 20 29 4 4 26 4 47 11 116
2018 Science and technology 9 16 25 8 7 29 6 38 23 38
2018 Legal services 5 17 24 8 8 34 5 36 25 65
2018 Administration and operations 14 20 23 4 5 29 5 52 14 547
2018 Human resources 18 23 24 3 3 27 2 58 8 169
2018 Financial management 15 19 20 2 5 30 10 56 11 180
2018 Procurement 16 16 20 2 6 35 6 53 13 51
2018 Real property 13 13 29 8 11 22 5 35 25 64
2018 Materiel management 27 22 28 0 0 23 0 64 0 15
2018 Information management 12 21 19 7 4 30 5 52 18 70
2018 Information technology 12 15 28 1 5 31 8 44 10 225
2018 Internal audit 14 19 19 4 0 38 5 59 8 21
2018 Evaluation 5 15 23 0 0 51 6 47 0 34
2018 Data sciences 8 28 23 5 0 31 4 57 7 22
2018 Policy 8 16 22 8 4 38 4 41 21 689
2018 Project management 9 15 24 6 7 37 3 38 22 360
2018 Other services to the public 8 22 22 7 7 33 3 46 21 144
2018 None of the above 11 18 25 6 5 31 4 45 17 408
2017 Client contact centre 9 16 15 5 2 40 12 53 15 97
2017 Compliance, inspection and enforcement 13 9 0 0 0 69 9 100 0 20
2017 Communications or public affairs 8 16 23 3 3 40 7 45 12 173
2017 Access to information and privacy 5 16 18 5 3 45 8 44 17 38
2017 Security 13 18 18 2 6 36 6 54 14 154
2017 Science and technology 16 8 28 5 7 37 0 37 19 38
2017 Library services 9 7 17 0 0 43 25 48 0 12
2017 Legal services 10 9 25 7 8 36 5 32 25 61
2017 Administration and operations 14 19 17 3 3 35 9 58 12 665
2017 Human resources 13 15 18 5 4 34 11 51 16 218
2017 Financial management 11 18 14 3 3 37 13 58 14 174
2017 Procurement 19 16 17 2 7 36 4 58 14 56
2017 Real property 15 22 29 3 5 24 3 50 10 67
2017 Materiel management 15 33 21 5 0 16 10 64 7 19
2017 Information management 13 20 27 5 4 30 2 48 12 82
2017 Information technology 11 17 26 2 5 30 9 46 12 252
2017 Internal audit 3 14 17 0 0 52 14 50 0 27
2017 Evaluation 7 15 11 4 4 48 11 55 18 24
2017 Data sciences 7 15 28 0 0 43 7 44 0 13
2017 Policy 9 14 16 5 3 46 8 49 18 760
2017 Project management 6 15 24 3 2 43 7 42 10 418
2017 Other services to the public 9 14 25 6 8 34 4 37 22 171
2017 None of the above 12 18 19 6 4 33 7 51 17 691
2014 Client contact centre 10 17 21 7 3 32 10 47 17 133
2014 Federal regulators 13 10 14 10 0 44 10 49 22 30
2014 Compliance, inspection and enforcement 4 17 25 0 0 42 11 45 0 23
2014 Communications or public affairs 9 14 21 3 2 39 12 47 10 240
2014 Access to information and privacy 18 17 26 4 2 32 0 52 10 42
2014 Security 10 19 26 3 5 29 9 46 12 143
2014 Science and technology 14 21 17 2 14 29 4 52 23 44
2014 Library services 10 18 21 0 0 41 10 57 0 11
2014 Legal services 12 9 18 6 3 43 8 44 19 65
2014 Administration and operations 10 17 23 5 3 37 5 46 14 799
2014 Human resources 12 17 22 3 1 33 12 53 7 191
2014 Financial management 11 11 18 3 3 46 8 48 13 191
2014 Procurement 9 24 20 3 0 36 8 59 5 66
2014 Real property 4 16 29 2 3 39 6 37 10 87
2014 Materiel management 21 20 26 7 0 20 6 55 9 15
2014 Information management 12 21 19 3 6 37 3 54 14 76
2014 Information technology 15 11 22 3 4 35 9 47 13 266
2014 Internal audit 4 9 20 0 0 61 4 41 0 22
2014 Evaluation 12 12 20 3 3 44 6 47 12 33
2014 Other services to the public 12 15 23 5 3 37 5 47 13 257
2014 None of the above 9 17 19 3 3 43 7 51 12 1280

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 35 20 7 1 17 2 65 10 86
2018 Federal regulators 23 30 8 0 24 15 0 63 28 14
2018 Compliance, inspection and enforcement 17 32 27 0 19 4 0 52 20 22
2018 Communications or public affairs 22 30 22 5 3 16 1 64 10 168
2018 Access to information and privacy 24 21 15 9 3 25 4 62 16 32
2018 Security 22 33 27 5 1 11 1 62 7 115
2018 Science and technology 16 25 26 3 12 14 3 50 18 38
2018 Legal services 10 24 28 9 5 23 2 45 18 65
2018 Administration and operations 24 30 22 4 5 13 1 63 11 548
2018 Human resources 25 35 25 3 2 10 0 66 6 168
2018 Financial management 25 35 19 2 5 12 2 69 8 181
2018 Procurement 34 25 21 4 4 10 2 67 9 51
2018 Real property 18 20 34 5 10 13 0 43 17 64
2018 Materiel management 40 22 22 0 8 8 0 68 9 15
2018 Information management 25 37 15 5 3 14 1 73 9 70
2018 Information technology 21 29 26 2 3 16 2 61 6 225
2018 Internal audit 38 28 10 4 0 19 0 83 5 21
2018 Evaluation 15 29 21 7 0 21 6 61 10 34
2018 Data sciences 8 24 45 0 0 22 0 42 0 22
2018 Policy 16 31 22 10 5 16 1 56 18 690
2018 Project management 13 32 22 8 5 18 2 56 17 362
2018 Other services to the public 17 35 21 8 6 12 1 60 16 142
2018 None of the above 19 31 23 8 4 13 1 59 15 408
2017 Client contact centre 19 28 16 6 1 23 7 66 10 97
2017 Compliance, inspection and enforcement 33 29 5 0 0 33 0 93 0 20
2017 Communications or public affairs 16 31 23 2 3 25 1 63 6 172
2017 Access to information and privacy 19 34 13 5 8 18 3 67 17 38
2017 Security 23 30 19 4 3 17 3 67 9 154
2017 Science and technology 21 24 21 7 4 22 0 58 15 38
2017 Library services 28 26 19 9 0 9 9 67 10 11
2017 Legal services 16 18 29 14 3 18 1 43 22 61
2017 Administration and operations 23 35 16 3 4 16 3 71 8 666
2017 Human resources 22 30 18 4 4 19 4 67 10 219
2017 Financial management 23 27 15 5 3 24 4 69 10 173
2017 Procurement 29 27 15 3 4 20 2 72 9 56
2017 Real property 20 37 25 1 3 12 2 66 5 66
2017 Materiel management 15 34 26 15 0 10 0 54 17 19
2017 Information management 20 33 25 3 2 16 0 63 7 82
2017 Information technology 21 30 22 3 4 16 3 64 9 252
2017 Internal audit 27 35 17 0 0 17 4 79 0 27
2017 Evaluation 15 26 15 4 11 22 7 58 21 24
2017 Data sciences 14 35 14 14 0 22 0 64 18 13
2017 Policy 19 32 15 5 4 21 3 67 12 760
2017 Project management 15 32 24 4 3 21 2 60 9 417
2017 Other services to the public 13 37 17 6 8 19 0 63 17 171
2017 None of the above 21 30 18 7 3 17 2 65 12 691
2014 Client contact centre 19 24 19 5 3 25 5 61 12 133
2014 Federal regulators 26 37 7 10 0 20 0 79 12 30
2014 Compliance, inspection and enforcement 17 41 13 0 0 30 0 82 0 23
2014 Communications or public affairs 16 25 22 4 0 27 5 61 6 240
2014 Access to information and privacy 37 28 12 7 2 13 0 75 11 42
2014 Security 23 30 21 4 4 13 4 64 10 143
2014 Science and technology 14 27 17 7 11 23 0 54 23 43
2014 Library services 18 28 29 0 0 26 0 61 0 11
2014 Legal services 22 20 14 8 6 31 0 60 20 65
2014 Administration and operations 17 29 25 4 3 21 1 59 9 796
2014 Human resources 21 31 20 4 2 20 3 67 7 191
2014 Financial management 16 25 22 2 2 30 4 61 6 191
2014 Procurement 24 38 17 3 0 17 2 76 4 66
2014 Real property 14 24 28 5 3 25 1 52 11 87
2014 Materiel management 27 33 27 7 0 6 0 64 7 15
2014 Information management 20 26 22 3 3 27 0 62 7 76
2014 Information technology 22 23 23 5 4 19 3 58 12 266
2014 Internal audit 9 14 33 0 0 44 0 41 0 22
2014 Evaluation 15 26 20 0 6 33 0 61 9 33
2014 Other services to the public 24 30 20 5 3 16 2 66 10 256
2014 None of the above 18 31 18 5 3 24 1 66 10 1279
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 22 22 12 18 0 1 47 31 86
2018 Federal regulators 8 0 31 8 54 0 0 8 62 14
2018 Compliance, inspection and enforcement 14 19 26 23 17 0 0 34 40 22
2018 Communications or public affairs 13 26 21 16 22 0 2 40 39 169
2018 Access to information and privacy 27 19 27 10 18 0 0 45 28 32
2018 Security 20 26 21 13 19 1 0 47 32 118
2018 Science and technology 23 26 24 14 14 0 0 49 27 36
2018 Legal services 8 17 25 17 32 0 0 26 49 65
2018 Administration and operations 21 22 23 14 17 0 2 45 32 548
2018 Human resources 26 24 25 11 14 0 0 49 25 172
2018 Financial management 23 21 26 13 14 0 2 45 28 181
2018 Procurement 16 19 32 14 18 0 2 35 32 51
2018 Real property 13 24 22 22 20 0 0 36 41 63
2018 Materiel management 20 27 25 15 14 0 0 46 29 16
2018 Information management 26 14 36 8 15 0 1 40 24 70
2018 Information technology 19 25 22 10 22 0 2 46 32 225
2018 Internal audit 33 24 14 28 0 0 0 57 28 21
2018 Evaluation 8 36 24 5 27 0 0 44 32 34
2018 Data sciences 4 25 23 13 35 0 0 29 48 22
2018 Policy 16 25 26 15 17 0 1 42 32 688
2018 Project management 18 24 24 17 17 0 0 42 34 366
2018 Other services to the public 14 20 32 20 13 0 1 34 34 144
2018 None of the above 19 25 22 15 16 1 2 45 32 409
2017 Client contact centre 18 18 17 14 27 0 6 38 44 97
2017 Compliance, inspection and enforcement 25 38 9 0 27 0 0 63 27 19
2017 Communications or public affairs 18 21 18 13 28 0 2 40 42 173
2017 Access to information and privacy 8 13 13 32 31 0 3 22 65 38
2017 Security 21 21 19 12 25 0 3 42 38 154
2017 Science and technology 19 18 34 12 17 0 0 37 29 38
2017 Library services 9 17 17 24 34 0 0 25 57 12
2017 Legal services 6 22 28 7 37 0 0 28 44 61
2017 Administration and operations 18 21 21 18 19 0 4 40 38 664
2017 Human resources 15 23 24 15 19 0 3 39 36 218
2017 Financial management 18 28 20 10 21 1 2 47 32 174
2017 Procurement 16 20 22 19 19 0 4 37 40 56
2017 Real property 12 32 23 9 21 0 3 45 31 66
2017 Materiel management 27 23 16 6 21 0 6 53 29 18
2017 Information management 11 19 22 21 24 2 0 31 46 82
2017 Information technology 20 22 18 13 24 0 2 43 38 252
2017 Internal audit 35 28 13 14 4 0 7 68 18 27
2017 Evaluation 18 33 15 15 19 0 0 51 34 24
2017 Data sciences 15 21 29 14 21 0 0 36 35 13
2017 Policy 17 24 22 16 21 0 1 41 38 755
2017 Project management 15 21 22 18 23 0 1 36 41 418
2017 Other services to the public 14 22 22 15 22 0 3 38 39 171
2017 None of the above 19 23 21 17 17 0 2 44 35 691

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 25 27 17 13 0 0 43 30 86
2018 Federal regulators 0 8 50 19 24 0 0 8 42 14
2018 Compliance, inspection and enforcement 25 4 31 8 31 0 0 29 39 22
2018 Communications or public affairs 11 25 28 23 12 0 1 36 36 168
2018 Access to information and privacy 11 19 28 12 29 0 0 30 41 32
2018 Security 20 30 28 14 7 0 0 50 22 118
2018 Science and technology 8 17 52 20 3 0 0 26 23 37
2018 Legal services 10 20 28 27 15 0 0 29 43 65
2018 Administration and operations 10 27 31 18 13 0 0 38 31 546
2018 Human resources 12 24 32 21 11 0 1 35 32 172
2018 Financial management 6 24 37 20 13 0 0 31 32 181
2018 Procurement 2 25 30 24 20 0 0 27 44 51
2018 Real property 13 14 27 24 22 0 0 27 46 63
2018 Materiel management 10 44 32 0 8 0 6 57 8 16
2018 Information management 23 22 26 19 8 0 1 46 27 69
2018 Information technology 19 25 29 16 10 0 0 44 27 225
2018 Internal audit 14 28 24 10 24 0 0 42 34 21
2018 Evaluation 22 30 22 20 5 0 0 52 25 34
2018 Data sciences 4 43 40 4 9 0 0 47 13 22
2018 Policy 7 20 28 26 19 0 0 27 45 687
2018 Project management 9 19 33 23 15 0 0 28 38 366
2018 Other services to the public 8 28 25 26 13 0 0 36 39 141
2018 None of the above 10 18 26 27 18 0 1 28 46 408
2017 Client contact centre 7 23 34 16 19 0 0 30 35 97
2017 Compliance, inspection and enforcement 10 28 35 20 7 0 0 38 27 19
2017 Communications or public affairs 13 27 26 21 13 0 0 40 34 172
2017 Access to information and privacy 3 18 30 26 21 0 3 22 48 38
2017 Security 14 32 27 18 8 0 1 46 27 153
2017 Science and technology 17 25 26 22 10 0 0 41 32 38
2017 Library services 16 34 17 15 17 0 0 50 32 12
2017 Legal services 7 26 30 28 10 0 0 33 37 61
2017 Administration and operations 12 24 32 18 12 0 2 37 30 664
2017 Human resources 17 18 30 20 14 0 0 35 35 217
2017 Financial management 17 22 29 19 12 1 1 39 32 174
2017 Procurement 10 24 39 7 18 0 2 35 25 56
2017 Real property 10 27 21 22 19 0 1 38 41 67
2017 Materiel management 22 40 28 5 5 0 0 62 10 19
2017 Information management 20 26 30 14 8 2 0 47 23 82
2017 Information technology 18 23 29 19 9 0 1 42 29 251
2017 Internal audit 17 17 27 18 17 0 4 35 36 27
2017 Evaluation 26 11 41 11 11 0 0 37 22 24
2017 Data sciences 15 42 28 7 7 0 0 57 14 13
2017 Policy 8 22 30 22 18 0 0 30 40 760
2017 Project management 7 23 35 21 13 0 0 31 34 418
2017 Other services to the public 8 15 32 25 18 0 1 23 44 171
2017 None of the above 11 18 27 23 19 1 1 30 42 692

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 23 19 19 14 0 1 48 33 86
2018 Federal regulators 0 8 60 19 8 0 5 8 28 14
2018 Compliance, inspection and enforcement 31 26 13 13 18 0 0 57 30 22
2018 Communications or public affairs 12 31 24 23 10 0 1 44 33 168
2018 Access to information and privacy 14 25 30 10 20 0 0 39 31 32
2018 Security 19 45 23 8 3 0 2 66 11 117
2018 Science and technology 12 31 23 26 5 3 0 44 32 37
2018 Legal services 16 21 41 13 9 0 0 37 22 64
2018 Administration and operations 14 31 29 16 8 1 1 46 24 544
2018 Human resources 13 23 39 14 9 1 1 37 23 170
2018 Financial management 17 19 32 22 9 1 1 37 31 181
2018 Procurement 5 32 22 18 22 0 0 37 41 50
2018 Real property 15 16 33 26 9 0 0 31 35 63
2018 Materiel management 18 49 20 6 0 0 6 72 6 16
2018 Information management 22 31 27 9 8 0 3 55 17 69
2018 Information technology 22 29 24 14 10 0 1 52 24 222
2018 Internal audit 23 24 19 14 19 0 0 47 34 21
2018 Evaluation 42 24 14 17 3 0 0 66 20 33
2018 Data sciences 18 37 23 18 4 0 0 55 22 22
2018 Policy 6 22 29 25 17 0 0 28 43 685
2018 Project management 7 22 31 25 15 0 1 29 40 364
2018 Other services to the public 12 24 36 19 8 0 0 36 28 144
2018 None of the above 9 23 28 23 15 0 3 33 39 408
2017 Client contact centre 12 20 33 16 11 0 7 35 30 96
2017 Compliance, inspection and enforcement 29 35 10 22 5 0 0 63 27 19
2017 Communications or public affairs 18 27 23 20 10 0 1 46 31 171
2017 Access to information and privacy 5 16 40 15 21 0 3 22 37 38
2017 Security 21 37 21 14 7 0 1 58 21 154
2017 Science and technology 25 17 29 20 10 0 0 42 29 38
2017 Library services 34 51 0 7 9 0 0 85 15 12
2017 Legal services 13 22 28 23 13 0 0 36 36 61
2017 Administration and operations 17 29 27 15 9 0 2 47 25 665
2017 Human resources 18 29 23 17 11 0 2 48 28 216
2017 Financial management 19 30 24 16 9 1 1 50 26 174
2017 Procurement 14 28 26 19 12 0 2 42 31 56
2017 Real property 13 29 22 20 16 0 0 42 36 67
2017 Materiel management 33 35 12 5 11 0 4 71 17 18
2017 Information management 24 32 21 14 5 2 1 59 20 82
2017 Information technology 20 30 21 19 8 0 2 51 28 252
2017 Internal audit 14 28 27 14 17 0 0 41 31 27
2017 Evaluation 36 15 26 18 4 0 0 52 22 24
2017 Data sciences 28 37 21 7 6 0 0 65 14 13
2017 Policy 7 24 28 25 16 0 0 31 41 758
2017 Project management 7 25 34 21 12 0 1 32 34 419
2017 Other services to the public 9 27 29 20 14 1 0 36 35 171
2017 None of the above 12 22 28 21 16 0 2 34 37 693

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 23 23 18 19 1 0 40 37 85
2018 Federal regulators 0 12 31 29 28 0 0 12 57 14
2018 Compliance, inspection and enforcement 27 8 22 21 22 0 0 35 43 22
2018 Communications or public affairs 16 22 26 19 17 1 1 38 36 168
2018 Access to information and privacy 13 19 14 9 45 0 0 32 54 32
2018 Security 21 26 19 19 14 0 1 48 33 118
2018 Science and technology 24 16 25 20 15 0 0 40 36 37
2018 Legal services 16 24 36 15 8 0 1 40 23 65
2018 Administration and operations 15 26 26 18 12 1 1 42 31 544
2018 Human resources 8 22 32 17 19 1 0 30 37 171
2018 Financial management 13 23 27 21 16 0 1 36 37 180
2018 Procurement 8 11 30 16 32 2 0 19 50 50
2018 Real property 9 22 19 34 16 0 0 32 50 63
2018 Materiel management 7 27 20 19 21 0 6 36 42 16
2018 Information management 13 19 23 17 23 2 3 34 42 70
2018 Information technology 16 22 26 19 15 1 1 39 34 223
2018 Internal audit 19 24 14 34 10 0 0 42 43 21
2018 Evaluation 21 26 14 20 15 0 4 48 37 34
2018 Data sciences 9 31 38 13 8 0 0 40 22 22
2018 Policy 10 23 27 20 19 0 1 33 40 685
2018 Project management 11 18 29 23 17 0 2 29 41 365
2018 Other services to the public 11 30 25 22 12 0 0 41 34 144
2018 None of the above 11 19 30 19 19 1 1 31 39 407
2017 Client contact centre 6 23 24 29 18 0 1 29 47 97
2017 Compliance, inspection and enforcement 31 23 14 5 27 0 0 54 32 19
2017 Communications or public affairs 15 23 17 24 20 1 1 38 45 170
2017 Access to information and privacy 8 13 18 32 26 0 3 22 59 38
2017 Security 14 30 25 18 12 1 1 45 30 154
2017 Science and technology 12 25 22 29 12 0 0 37 41 38
2017 Library services 16 17 34 9 15 0 9 36 26 12
2017 Legal services 15 25 20 31 10 0 0 40 40 61
2017 Administration and operations 15 24 25 17 16 0 2 40 34 666
2017 Human resources 15 16 26 18 23 1 1 31 42 216
2017 Financial management 15 23 25 20 15 1 1 39 36 174
2017 Procurement 6 21 23 18 30 0 2 28 49 56
2017 Real property 15 14 19 29 23 0 0 29 52 67
2017 Materiel management 16 36 17 10 21 0 0 52 31 19
2017 Information management 19 25 27 11 16 2 0 45 28 82
2017 Information technology 14 25 21 22 13 0 4 41 37 250
2017 Internal audit 10 28 24 17 21 0 0 38 38 27
2017 Evaluation 33 8 18 26 15 0 0 41 41 24
2017 Data sciences 7 35 14 28 8 0 7 46 39 13
2017 Policy 11 20 24 23 21 1 1 31 44 760
2017 Project management 12 24 26 20 15 1 2 37 36 417
2017 Other services to the public 10 19 27 22 19 2 1 30 42 171
2017 None of the above 10 22 27 21 18 1 2 32 40 690

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 24 18 7 11 0 4 63 18 86
2018 Federal regulators 8 23 45 16 8 0 0 31 24 14
2018 Compliance, inspection and enforcement 34 17 27 13 9 0 0 51 22 22
2018 Communications or public affairs 27 23 23 12 10 1 3 53 23 167
2018 Access to information and privacy 58 15 15 3 3 0 6 78 6 32
2018 Security 41 34 16 3 4 0 2 76 7 116
2018 Science and technology 39 31 21 5 0 0 4 73 5 36
2018 Legal services 19 26 32 11 8 0 4 47 20 64
2018 Administration and operations 33 29 19 9 8 1 3 63 17 543
2018 Human resources 40 23 21 7 4 0 6 66 12 171
2018 Financial management 32 28 23 6 7 1 3 62 13 177
2018 Procurement 41 26 8 6 10 0 8 73 18 50
2018 Real property 39 22 20 8 8 3 1 63 17 62
2018 Materiel management 53 27 6 0 0 0 14 93 0 16
2018 Information management 43 23 13 9 1 0 10 74 12 70
2018 Information technology 45 23 13 12 3 1 4 71 15 223
2018 Internal audit 47 10 19 14 10 0 0 57 24 21
2018 Evaluation 40 21 17 9 3 0 11 69 13 34
2018 Data sciences 32 35 18 9 0 0 6 71 10 22
2018 Policy 14 29 23 19 14 0 1 43 34 686
2018 Project management 24 29 23 13 10 0 2 54 23 366
2018 Other services to the public 20 31 25 17 6 0 0 51 23 142
2018 None of the above 21 22 22 19 12 0 3 44 32 405
2017 Client contact centre 25 33 19 14 2 0 6 62 17 96
2017 Compliance, inspection and enforcement 35 23 15 27 0 0 0 58 27 19
2017 Communications or public affairs 28 24 16 14 14 0 4 54 29 171
2017 Access to information and privacy 39 8 16 8 3 3 24 64 15 38
2017 Security 38 30 16 4 7 0 5 72 12 154
2017 Science and technology 34 32 20 12 2 0 0 66 15 38
2017 Library services 42 26 9 7 0 0 17 82 8 12
2017 Legal services 14 28 26 18 13 0 0 42 31 61
2017 Administration and operations 31 26 18 11 6 0 8 61 19 665
2017 Human resources 37 21 14 9 6 0 12 67 17 216
2017 Financial management 38 25 18 11 6 1 2 65 17 174
2017 Procurement 40 19 16 3 5 2 15 72 9 56
2017 Real property 29 23 20 7 12 1 7 57 21 67
2017 Materiel management 82 12 6 0 0 0 0 94 0 18
2017 Information management 54 14 8 7 0 2 14 82 8 82
2017 Information technology 38 29 11 10 2 1 9 74 14 252
2017 Internal audit 28 17 21 14 14 0 7 48 30 27
2017 Evaluation 29 33 22 8 4 0 4 65 12 24
2017 Data sciences 64 14 15 0 0 0 7 84 0 13
2017 Policy 17 29 23 16 12 0 2 47 29 757
2017 Project management 22 32 26 11 6 0 3 56 17 416
2017 Other services to the public 16 31 22 11 16 1 3 49 28 171
2017 None of the above 20 25 22 16 13 1 4 47 30 692

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 29 24 7 15 0 0 55 22 86
2018 Federal regulators 7 16 35 26 16 0 0 23 42 14
2018 Compliance, inspection and enforcement 30 13 23 13 22 0 0 42 35 22
2018 Communications or public affairs 19 21 29 14 15 1 1 42 29 169
2018 Access to information and privacy 33 27 17 6 15 2 0 61 22 31
2018 Security 30 29 24 10 7 0 0 59 17 118
2018 Science and technology 34 23 23 14 5 0 0 57 20 38
2018 Legal services 15 20 30 20 14 0 0 35 34 65
2018 Administration and operations 23 28 24 13 10 0 0 52 24 548
2018 Human resources 29 29 21 10 8 1 2 60 19 172
2018 Financial management 22 31 24 11 13 0 0 53 23 180
2018 Procurement 29 28 22 8 10 0 2 59 19 50
2018 Real property 18 32 17 17 16 1 0 50 34 63
2018 Materiel management 28 32 26 0 8 0 6 64 8 16
2018 Information management 24 30 20 14 12 0 0 54 25 70
2018 Information technology 36 25 20 8 8 0 2 63 17 225
2018 Internal audit 38 10 19 10 24 0 0 48 33 21
2018 Evaluation 37 16 23 14 6 0 4 56 20 34
2018 Data sciences 20 50 22 5 4 0 0 69 9 22
2018 Policy 12 21 27 21 19 0 0 33 40 687
2018 Project management 15 25 29 16 14 0 0 41 30 367
2018 Other services to the public 17 23 26 19 14 0 0 40 34 144
2018 None of the above 14 21 25 23 16 0 1 35 39 408
2017 Client contact centre 15 30 24 17 12 0 1 46 30 97
2017 Compliance, inspection and enforcement 46 19 19 9 7 0 0 64 16 20
2017 Communications or public affairs 20 23 26 14 17 0 1 43 31 173
2017 Access to information and privacy 32 8 31 8 19 0 3 41 27 38
2017 Security 19 33 30 7 10 1 0 53 17 154
2017 Science and technology 27 30 17 10 16 0 0 57 26 38
2017 Library services 40 26 17 9 9 0 0 66 17 12
2017 Legal services 8 37 22 21 12 0 0 46 32 61
2017 Administration and operations 24 29 23 12 9 0 2 54 22 664
2017 Human resources 30 24 23 12 9 0 2 56 21 216
2017 Financial management 30 27 17 18 5 1 1 58 24 174
2017 Procurement 23 34 19 7 13 0 4 59 21 56
2017 Real property 24 35 17 13 10 0 0 60 23 67
2017 Materiel management 30 55 10 5 0 0 0 85 5 19
2017 Information management 35 29 21 9 5 1 0 65 14 82
2017 Information technology 31 29 21 11 6 0 2 61 17 251
2017 Internal audit 31 14 24 18 14 0 0 44 31 27
2017 Evaluation 33 34 18 11 4 0 0 67 15 24
2017 Data sciences 39 38 15 0 9 0 0 76 9 12
2017 Policy 10 27 27 21 14 0 0 37 36 757
2017 Project management 14 30 31 15 9 0 1 44 25 419
2017 Other services to the public 13 23 31 18 14 0 2 36 32 171
2017 None of the above 15 22 27 21 14 0 1 37 35 689

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 26 30 8 7 1 0 55 15 87
2018 Federal regulators 8 30 28 0 34 0 0 38 34 14
2018 Compliance, inspection and enforcement 15 34 18 14 19 0 0 49 33 22
2018 Communications or public affairs 19 42 22 9 6 1 1 62 15 167
2018 Access to information and privacy 26 26 12 13 21 0 2 53 35 32
2018 Security 20 41 22 11 5 0 1 62 16 117
2018 Science and technology 24 29 26 16 5 0 0 53 21 37
2018 Legal services 9 36 34 15 4 1 0 46 20 65
2018 Administration and operations 24 36 22 11 4 1 1 62 16 542
2018 Human resources 22 37 22 13 4 0 2 60 17 171
2018 Financial management 23 33 29 9 5 0 1 56 14 180
2018 Procurement 25 44 15 6 8 2 0 70 15 49
2018 Real property 16 22 29 15 15 0 2 39 31 62
2018 Materiel management 13 39 27 14 0 0 6 56 15 16
2018 Information management 27 34 18 12 7 0 3 63 19 70
2018 Information technology 20 38 21 13 4 0 4 60 18 225
2018 Internal audit 39 24 33 4 0 0 0 63 4 21
2018 Evaluation 27 28 25 13 3 0 4 58 16 34
2018 Data sciences 34 22 17 19 8 0 0 55 27 22
2018 Policy 14 37 29 12 7 0 0 51 20 690
2018 Project management 11 32 30 19 7 0 1 43 26 365
2018 Other services to the public 17 35 32 10 6 0 0 52 16 144
2018 None of the above 18 35 28 11 6 1 1 54 17 409
2017 Client contact centre 18 26 31 16 5 1 2 46 22 97
2017 Compliance, inspection and enforcement 50 32 9 9 0 0 0 82 9 20
2017 Communications or public affairs 23 31 23 14 8 1 0 55 22 173
2017 Access to information and privacy 23 13 29 13 16 6 0 39 31 38
2017 Security 23 33 26 12 6 0 0 57 18 154
2017 Science and technology 15 27 29 19 10 0 0 42 29 38
2017 Library services 43 25 9 7 17 0 0 68 24 12
2017 Legal services 13 42 28 13 4 0 0 55 17 61
2017 Administration and operations 30 30 22 10 3 1 2 63 14 663
2017 Human resources 27 29 23 14 6 0 1 57 20 217
2017 Financial management 27 33 23 8 6 2 1 61 15 173
2017 Procurement 14 41 25 10 6 0 4 57 16 55
2017 Real property 23 30 20 15 12 0 0 53 27 67
2017 Materiel management 11 57 10 17 5 0 0 67 22 18
2017 Information management 26 37 19 13 3 2 0 64 17 82
2017 Information technology 20 36 21 11 8 1 2 59 20 251
2017 Internal audit 14 41 21 11 10 0 4 57 22 27
2017 Evaluation 15 45 29 8 4 0 0 59 11 24
2017 Data sciences 24 22 38 0 16 0 0 46 16 12
2017 Policy 18 33 26 15 8 1 0 51 23 757
2017 Project management 13 35 26 15 9 0 1 49 25 419
2017 Other services to the public 22 29 29 12 7 2 0 52 19 171
2017 None of the above 20 33 24 13 7 1 2 55 21 691

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 32 23 6 10 1 0 61 16 86
2018 Federal regulators 0 7 31 27 35 0 0 7 62 14
2018 Compliance, inspection and enforcement 10 32 28 21 8 0 0 43 30 22
2018 Communications or public affairs 21 30 28 15 5 1 1 52 20 167
2018 Access to information and privacy 23 25 21 16 15 0 0 48 31 32
2018 Security 21 37 20 15 5 0 1 59 21 117
2018 Science and technology 20 43 21 13 2 0 0 63 16 37
2018 Legal services 13 37 39 10 1 0 0 49 12 65
2018 Administration and operations 20 34 23 16 5 1 1 55 21 541
2018 Human resources 25 28 27 12 6 0 1 54 18 172
2018 Financial management 18 34 29 13 5 1 1 53 18 180
2018 Procurement 14 27 22 26 8 3 0 43 35 51
2018 Real property 11 24 26 14 24 0 0 35 38 62
2018 Materiel management 15 46 26 6 0 0 6 66 6 16
2018 Information management 21 31 23 18 5 0 1 53 23 69
2018 Information technology 19 31 26 14 9 0 0 50 23 223
2018 Internal audit 29 28 14 24 5 0 0 57 28 21
2018 Evaluation 16 34 27 14 7 3 0 50 22 34
2018 Data sciences 29 18 27 13 13 0 0 47 27 22
2018 Policy 13 35 29 16 7 0 0 49 22 690
2018 Project management 9 30 28 19 13 0 1 39 33 365
2018 Other services to the public 11 37 32 15 6 0 0 48 20 144
2018 None of the above 14 32 29 17 6 1 2 47 24 408
2017 Client contact centre 18 27 35 10 8 0 2 46 19 97
2017 Compliance, inspection and enforcement 39 9 38 14 0 0 0 48 14 20
2017 Communications or public affairs 20 33 32 6 7 0 2 54 13 172
2017 Access to information and privacy 23 26 21 16 8 3 3 52 26 38
2017 Security 16 37 25 12 9 0 1 54 21 154
2017 Science and technology 13 27 43 3 15 0 0 39 18 38
2017 Library services 26 51 0 7 16 0 0 77 23 12
2017 Legal services 22 35 31 8 4 0 0 57 12 60
2017 Administration and operations 22 33 26 13 4 1 1 56 18 663
2017 Human resources 20 28 25 15 11 0 2 48 26 216
2017 Financial management 23 28 29 9 9 1 1 52 19 174
2017 Procurement 2 42 30 10 10 5 2 47 21 56
2017 Real property 17 23 27 14 19 0 0 40 33 67
2017 Materiel management 20 53 5 22 0 0 0 73 22 18
2017 Information management 25 24 24 20 5 1 0 50 25 82
2017 Information technology 15 31 28 17 7 1 2 47 25 251
2017 Internal audit 14 20 24 32 11 0 0 34 42 27
2017 Evaluation 18 40 22 11 7 0 0 59 19 24
2017 Data sciences 0 38 22 15 16 0 8 42 34 12
2017 Policy 16 35 27 15 7 0 0 51 22 758
2017 Project management 10 28 32 20 9 0 1 39 29 419
2017 Other services to the public 13 40 22 14 8 1 1 55 23 171
2017 None of the above 16 33 24 16 9 0 2 50 25 689

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 34 21 7 10 1 0 61 17 87
2018 Federal regulators 0 51 8 23 18 0 0 51 41 12
2018 Compliance, inspection and enforcement 4 28 32 19 17 0 0 32 36 22
2018 Communications or public affairs 21 37 22 14 6 0 0 59 20 166
2018 Access to information and privacy 33 29 15 9 15 0 0 62 23 32
2018 Security 20 39 21 15 4 0 1 59 20 116
2018 Science and technology 27 42 10 13 8 0 0 69 21 37
2018 Legal services 12 45 28 11 4 0 0 57 15 65
2018 Administration and operations 24 32 24 14 6 1 1 57 19 542
2018 Human resources 31 26 24 12 6 0 0 57 18 171
2018 Financial management 22 32 28 13 4 1 1 55 17 180
2018 Procurement 19 36 24 18 4 0 0 54 22 51
2018 Real property 15 21 27 18 18 1 0 36 36 62
2018 Materiel management 22 42 24 0 6 0 6 68 6 16
2018 Information management 18 30 22 18 10 0 1 49 28 70
2018 Information technology 22 31 22 15 9 0 1 54 24 224
2018 Internal audit 29 34 19 10 9 0 0 62 18 21
2018 Evaluation 18 40 20 19 3 0 0 58 22 34
2018 Data sciences 29 35 13 19 4 0 0 64 23 22
2018 Policy 14 35 28 15 8 0 0 49 23 691
2018 Project management 11 31 30 17 10 0 0 43 28 362
2018 Other services to the public 21 31 31 11 6 0 0 51 17 144
2018 None of the above 19 34 26 13 6 2 2 54 19 410
2017 Client contact centre 21 25 29 16 8 1 0 46 25 96
2017 Compliance, inspection and enforcement 24 41 9 22 5 0 0 64 27 20
2017 Communications or public affairs 24 32 24 13 5 1 1 57 18 172
2017 Access to information and privacy 29 13 29 21 8 0 0 42 29 38
2017 Security 20 32 20 20 7 0 1 53 27 154
2017 Science and technology 17 32 22 17 11 0 0 49 28 38
2017 Library services 26 34 25 7 9 0 0 60 15 12
2017 Legal services 21 43 18 15 2 0 2 65 17 61
2017 Administration and operations 26 34 23 12 4 0 2 61 16 662
2017 Human resources 22 32 22 12 9 0 3 56 22 216
2017 Financial management 24 28 29 9 9 1 1 53 18 174
2017 Procurement 14 37 23 13 8 4 2 54 22 56
2017 Real property 14 23 32 14 16 0 0 37 30 67
2017 Materiel management 25 41 22 12 0 0 0 66 12 18
2017 Information management 25 30 16 20 7 1 0 56 27 82
2017 Information technology 19 34 23 15 8 0 2 53 24 251
2017 Internal audit 17 39 18 14 7 0 4 59 23 26
2017 Evaluation 29 22 19 22 7 0 0 51 30 24
2017 Data sciences 8 15 37 15 16 0 8 25 34 12
2017 Policy 19 36 23 14 9 0 0 55 22 757
2017 Project management 15 31 29 14 9 0 1 47 24 419
2017 Other services to the public 22 33 20 18 3 2 1 57 22 171
2017 None of the above 23 32 23 12 7 1 2 56 20 690

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 26 21 13 12 1 0 53 25 86
2018 Federal regulators 23 20 29 15 12 0 0 44 27 14
2018 Compliance, inspection and enforcement 17 47 19 9 9 0 0 64 18 22
2018 Communications or public affairs 28 30 25 12 4 0 1 58 17 166
2018 Access to information and privacy 28 26 26 12 9 0 0 54 20 32
2018 Security 26 37 23 11 3 0 1 63 14 114
2018 Science and technology 24 28 32 10 2 3 0 54 13 37
2018 Legal services 19 28 34 17 3 0 0 47 20 65
2018 Administration and operations 22 31 24 13 7 1 2 55 21 538
2018 Human resources 28 34 26 8 4 1 0 62 11 172
2018 Financial management 28 27 32 9 3 0 1 55 12 180
2018 Procurement 16 33 26 14 12 0 0 49 26 51
2018 Real property 16 39 25 9 10 1 0 56 19 62
2018 Materiel management 3 71 6 6 8 0 6 79 15 16
2018 Information management 27 26 23 13 10 0 1 54 23 70
2018 Information technology 28 27 20 12 10 1 1 57 22 224
2018 Internal audit 38 29 24 5 5 0 0 67 10 21
2018 Evaluation 31 30 18 17 0 0 4 64 18 34
2018 Data sciences 26 38 22 13 0 0 0 65 13 22
2018 Policy 15 30 27 18 9 0 1 45 27 689
2018 Project management 18 27 29 15 10 0 0 46 25 363
2018 Other services to the public 15 28 35 15 7 0 0 43 22 144
2018 None of the above 19 25 28 16 9 2 1 46 26 405
2017 Client contact centre 18 18 31 16 12 1 4 38 29 96
2017 Compliance, inspection and enforcement 29 27 37 7 0 0 0 56 7 20
2017 Communications or public affairs 28 32 23 8 7 1 2 61 15 172
2017 Access to information and privacy 34 15 21 15 11 0 3 51 27 38
2017 Security 24 28 26 14 6 1 1 53 21 154
2017 Science and technology 27 24 29 15 5 0 0 51 20 38
2017 Library services 9 43 17 15 16 0 0 51 32 12
2017 Legal services 27 30 26 12 3 0 2 58 15 61
2017 Administration and operations 23 32 24 13 5 0 3 57 19 662
2017 Human resources 28 34 21 11 4 0 2 63 15 215
2017 Financial management 27 31 32 6 4 1 1 58 10 171
2017 Procurement 13 40 30 3 13 0 2 54 16 56
2017 Real property 25 30 26 9 9 0 1 55 18 66
2017 Materiel management 30 54 11 5 0 0 0 84 5 18
2017 Information management 26 34 17 14 7 1 0 61 21 82
2017 Information technology 25 33 17 17 6 1 2 59 23 250
2017 Internal audit 21 34 20 10 7 4 4 59 19 27
2017 Evaluation 37 19 26 8 7 4 0 58 15 24
2017 Data sciences 42 17 16 8 8 0 8 65 18 11
2017 Policy 22 29 25 14 9 0 1 51 23 757
2017 Project management 20 29 28 15 6 0 1 50 22 417
2017 Other services to the public 17 31 20 19 11 1 1 48 31 171
2017 None of the above 21 26 25 16 9 1 2 49 26 688

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 20 17 6 6 0 0 71 12 87
2018 Federal regulators 31 27 27 8 7 0 0 58 15 14
2018 Compliance, inspection and enforcement 31 27 9 14 15 0 4 61 30 22
2018 Communications or public affairs 39 31 17 7 5 0 2 71 12 166
2018 Access to information and privacy 60 21 9 0 6 0 3 84 6 31
2018 Security 42 22 21 5 8 0 2 65 13 117
2018 Science and technology 45 30 8 6 5 6 0 80 11 36
2018 Legal services 37 27 21 11 4 0 0 64 15 65
2018 Administration and operations 43 29 13 6 5 0 3 75 12 538
2018 Human resources 51 25 16 3 1 1 2 78 5 171
2018 Financial management 51 29 12 5 3 0 1 80 8 179
2018 Procurement 41 34 9 12 0 0 4 78 12 51
2018 Real property 40 21 21 8 9 1 0 62 17 61
2018 Materiel management 53 27 14 0 0 0 6 85 0 16
2018 Information management 50 26 11 9 1 0 3 78 10 70
2018 Information technology 48 25 15 7 4 0 0 74 11 222
2018 Internal audit 81 10 5 5 0 0 0 90 5 21
2018 Evaluation 48 27 17 3 5 0 0 74 8 34
2018 Data sciences 40 18 29 9 0 0 4 60 10 22
2018 Policy 39 30 18 8 4 0 1 70 12 685
2018 Project management 39 26 19 9 6 0 1 65 16 362
2018 Other services to the public 44 29 16 7 4 0 1 73 11 143
2018 None of the above 45 26 13 8 5 0 2 73 13 409
2017 Client contact centre 51 22 18 7 1 0 1 74 8 97
2017 Compliance, inspection and enforcement 52 37 5 7 0 0 0 88 7 20
2017 Communications or public affairs 45 25 15 7 3 0 5 73 11 172
2017 Access to information and privacy 55 26 5 3 8 0 3 84 11 38
2017 Security 44 32 14 6 3 0 0 76 9 153
2017 Science and technology 45 17 22 10 5 0 0 63 15 38
2017 Library services 24 42 9 9 17 0 0 66 26 12
2017 Legal services 41 30 20 10 0 0 0 70 10 61
2017 Administration and operations 53 23 11 7 3 0 3 78 10 666
2017 Human resources 56 23 10 4 3 0 2 81 8 216
2017 Financial management 56 22 11 3 4 0 3 81 8 174
2017 Procurement 53 20 14 7 5 0 2 75 11 56
2017 Real property 52 22 10 9 6 0 2 75 15 67
2017 Materiel management 66 23 5 6 0 0 0 89 6 18
2017 Information management 59 19 11 6 2 1 1 81 8 81
2017 Information technology 53 22 11 6 5 0 2 77 11 251
2017 Internal audit 63 14 19 0 4 0 0 77 4 27
2017 Evaluation 55 23 11 11 0 0 0 78 11 24
2017 Data sciences 43 42 15 0 0 0 0 85 0 13
2017 Policy 47 24 19 5 4 0 1 72 9 758
2017 Project management 38 31 19 8 4 0 0 69 12 419
2017 Other services to the public 43 24 18 7 5 0 2 69 12 171
2017 None of the above 48 25 13 7 4 0 2 75 11 691

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 63 20 12 0 2 1 2 86 2 87
2018 Federal regulators 42 24 19 7 8 0 0 66 15 14
2018 Compliance, inspection and enforcement 62 0 10 0 15 4 9 71 17 22
2018 Communications or public affairs 64 16 7 3 2 0 8 87 6 166
2018 Access to information and privacy 64 18 6 0 3 0 9 90 3 32
2018 Security 66 17 8 3 2 0 4 86 5 117
2018 Science and technology 57 20 8 3 2 3 8 86 6 37
2018 Legal services 53 24 7 3 3 1 9 85 7 65
2018 Administration and operations 65 18 8 3 1 1 5 87 4 538
2018 Human resources 67 17 8 0 2 1 4 89 2 171
2018 Financial management 59 20 9 3 2 1 7 85 5 180
2018 Procurement 63 14 7 6 2 2 6 84 9 51
2018 Real property 58 17 12 5 6 1 2 77 11 62
2018 Materiel management 54 27 0 6 0 0 13 93 7 14
2018 Information management 62 19 11 4 1 0 3 83 6 70
2018 Information technology 62 19 8 4 2 1 5 86 6 223
2018 Internal audit 95 5 0 0 0 0 0 100 0 21
2018 Evaluation 64 18 0 0 3 0 16 97 3 33
2018 Data sciences 49 18 20 0 0 0 13 77 0 22
2018 Policy 67 16 5 2 2 0 8 91 4 689
2018 Project management 66 17 7 3 2 0 5 87 5 363
2018 Other services to the public 69 17 5 3 1 1 5 91 4 143
2018 None of the above 64 15 8 2 3 2 8 86 5 409

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 73 13 7 0 4 0 2 89 4 87
2018 Federal regulators 61 5 5 0 30 0 0 66 30 14
2018 Compliance, inspection and enforcement 51 26 6 9 0 0 9 84 9 22
2018 Communications or public affairs 63 14 9 4 3 1 6 82 7 165
2018 Access to information and privacy 64 12 6 6 3 0 9 83 10 32
2018 Security 71 13 8 2 2 2 3 88 4 117
2018 Science and technology 60 8 5 5 3 9 11 84 9 37
2018 Legal services 64 17 9 2 6 0 3 83 8 64
2018 Administration and operations 64 15 8 4 6 0 4 82 10 539
2018 Human resources 71 9 8 3 3 1 5 86 6 172
2018 Financial management 60 19 8 2 4 1 6 84 7 179
2018 Procurement 66 16 2 0 6 2 8 91 7 51
2018 Real property 57 11 7 12 12 1 0 69 24 61
2018 Materiel management 51 20 8 0 3 0 18 86 4 16
2018 Information management 65 11 7 9 3 0 5 80 13 70
2018 Information technology 69 11 4 4 4 1 6 86 9 224
2018 Internal audit 86 5 5 0 4 0 0 91 4 21
2018 Evaluation 63 19 3 3 9 0 4 85 12 34
2018 Data sciences 77 14 0 0 5 0 4 95 5 22
2018 Policy 64 17 6 4 4 0 4 84 9 689
2018 Project management 63 15 9 5 3 1 4 83 8 362
2018 Other services to the public 65 15 8 5 3 1 1 83 9 142
2018 None of the above 66 14 8 3 4 2 3 84 7 408
2017 Client contact centre 73 11 6 4 2 0 3 88 6 97
2017 Compliance, inspection and enforcement 83 0 12 0 0 5 0 88 0 20
2017 Communications or public affairs 71 14 6 2 1 0 6 90 4 171
2017 Access to information and privacy 58 8 11 5 10 0 8 72 17 38
2017 Security 71 10 7 4 5 0 3 84 9 154
2017 Science and technology 59 10 12 7 9 0 3 71 17 38
2017 Library services 68 7 17 0 0 8 0 81 0 12
2017 Legal services 69 11 6 9 3 0 2 82 12 61
2017 Administration and operations 71 10 5 4 3 1 5 86 8 666
2017 Human resources 71 10 7 4 3 1 5 85 8 216
2017 Financial management 72 10 5 3 3 1 5 88 7 173
2017 Procurement 79 5 2 5 5 0 4 87 11 56
2017 Real property 75 6 6 7 3 1 2 83 11 67
2017 Materiel management 68 22 5 5 0 0 0 90 5 19
2017 Information management 71 15 5 5 2 1 1 88 8 80
2017 Information technology 67 13 4 5 5 1 6 85 11 252
2017 Internal audit 69 14 4 7 4 0 4 85 11 27
2017 Evaluation 66 19 8 7 0 0 0 85 7 24
2017 Data sciences 64 21 0 0 8 0 7 91 9 13
2017 Policy 71 14 6 4 3 1 2 88 7 758
2017 Project management 71 14 5 4 2 1 2 88 7 419
2017 Other services to the public 56 21 11 4 4 1 3 80 8 171
2017 None of the above 73 12 5 4 3 1 3 88 7 692

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 32 9 4 4 0 1 83 8 87
2018 Federal regulators 38 24 23 7 8 0 0 62 15 14
2018 Compliance, inspection and enforcement 48 13 31 4 4 0 0 61 8 22
2018 Communications or public affairs 59 21 12 4 2 0 2 82 6 167
2018 Access to information and privacy 48 34 9 0 9 0 0 82 9 32
2018 Security 43 35 14 4 2 0 2 79 7 118
2018 Science and technology 58 29 8 0 2 0 3 90 2 37
2018 Legal services 40 36 16 6 1 0 0 76 8 64
2018 Administration and operations 49 26 14 6 4 0 1 76 10 546
2018 Human resources 59 25 10 2 2 0 2 86 4 170
2018 Financial management 59 26 8 2 3 0 3 87 5 182
2018 Procurement 54 28 14 0 2 0 2 84 2 51
2018 Real property 47 30 16 3 4 0 0 78 7 62
2018 Materiel management 49 29 16 0 0 0 6 83 0 16
2018 Information management 55 22 10 7 4 0 1 79 11 68
2018 Information technology 54 25 11 4 3 0 3 82 7 224
2018 Internal audit 76 19 5 0 0 0 0 95 0 21
2018 Evaluation 58 28 6 3 3 3 0 88 6 33
2018 Data sciences 63 23 14 0 0 0 0 86 0 22
2018 Policy 52 32 11 3 1 0 1 85 4 687
2018 Project management 55 26 9 7 2 0 1 82 9 365
2018 Other services to the public 50 25 15 7 2 0 1 76 9 144
2018 None of the above 52 27 11 5 3 0 2 81 8 405
2017 Client contact centre 60 26 6 7 0 0 1 87 7 97
2017 Compliance, inspection and enforcement 41 37 11 0 12 0 0 78 12 20
2017 Communications or public affairs 50 27 14 5 3 0 2 78 8 171
2017 Access to information and privacy 55 16 13 3 11 0 3 73 14 38
2017 Security 48 33 7 7 4 0 1 82 11 154
2017 Science and technology 58 18 10 9 2 0 3 78 12 38
2017 Library services 68 15 9 0 0 0 9 91 0 12
2017 Legal services 50 31 10 3 2 0 4 84 5 59
2017 Administration and operations 57 25 9 4 3 1 2 84 7 667
2017 Human resources 59 21 9 4 4 0 3 83 7 217
2017 Financial management 53 24 8 6 3 0 5 81 10 174
2017 Procurement 56 24 9 6 3 0 2 82 9 55
2017 Real property 50 29 9 7 3 0 2 81 11 67
2017 Materiel management 72 18 10 0 0 0 0 90 0 19
2017 Information management 52 27 11 5 5 1 0 80 9 81
2017 Information technology 53 30 8 3 2 0 4 87 4 251
2017 Internal audit 52 31 10 0 4 0 4 86 4 27
2017 Evaluation 67 26 7 0 0 0 0 93 0 24
2017 Data sciences 63 14 7 8 0 0 7 84 9 13
2017 Policy 59 27 8 3 1 0 1 87 5 757
2017 Project management 57 26 11 4 1 0 1 85 5 419
2017 Other services to the public 41 35 15 5 2 0 2 78 7 170
2017 None of the above 59 24 9 4 2 1 2 85 6 693

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 59 20 12 3 7 0 0 78 9 87
2018 Federal regulators 31 19 8 5 37 0 0 51 41 14
2018 Compliance, inspection and enforcement 33 30 18 4 15 0 0 63 19 22
2018 Communications or public affairs 49 23 15 5 6 0 2 74 12 167
2018 Access to information and privacy 43 27 18 3 9 0 0 70 12 32
2018 Security 53 26 12 6 1 0 2 80 7 116
2018 Science and technology 53 19 18 5 5 0 0 72 10 37
2018 Legal services 41 30 13 8 8 0 1 72 15 64
2018 Administration and operations 49 22 11 8 9 0 2 72 17 542
2018 Human resources 55 17 13 8 5 0 3 74 13 169
2018 Financial management 55 20 12 6 4 0 2 77 11 182
2018 Procurement 64 18 4 8 4 0 2 83 12 50
2018 Real property 46 17 14 11 12 0 0 63 23 63
2018 Materiel management 37 39 8 11 0 0 6 80 12 16
2018 Information management 50 19 10 9 9 0 3 71 19 68
2018 Information technology 52 25 9 7 5 0 2 78 13 224
2018 Internal audit 67 10 14 5 4 0 0 77 9 21
2018 Evaluation 51 16 8 19 6 0 0 67 25 34
2018 Data sciences 55 22 13 9 0 0 0 78 9 22
2018 Policy 48 25 13 8 6 0 1 73 14 685
2018 Project management 45 23 16 8 5 1 2 70 13 364
2018 Other services to the public 44 22 19 10 6 0 0 66 16 143
2018 None of the above 51 21 13 7 5 0 3 74 12 403
2017 Client contact centre 59 20 10 6 4 0 1 80 10 97
2017 Compliance, inspection and enforcement 65 21 5 9 0 0 0 86 9 20
2017 Communications or public affairs 56 18 16 5 4 0 1 75 9 172
2017 Access to information and privacy 50 13 11 16 8 0 3 65 24 38
2017 Security 49 24 16 6 4 0 1 73 11 154
2017 Science and technology 42 32 7 5 11 0 3 76 17 38
2017 Library services 76 7 9 0 9 0 0 83 9 12
2017 Legal services 54 22 15 6 2 0 2 77 7 60
2017 Administration and operations 60 19 8 6 4 1 2 81 10 664
2017 Human resources 61 15 11 3 6 0 4 79 10 217
2017 Financial management 54 20 11 9 2 0 5 77 12 173
2017 Procurement 57 26 7 4 5 0 2 84 9 56
2017 Real property 52 17 14 7 6 0 3 72 14 67
2017 Materiel management 47 22 11 15 5 0 0 69 20 19
2017 Information management 52 23 12 6 5 1 1 77 11 81
2017 Information technology 52 23 8 7 6 0 4 78 14 250
2017 Internal audit 58 10 14 7 7 0 4 71 15 27
2017 Evaluation 55 19 15 11 0 0 0 74 11 24
2017 Data sciences 63 14 8 7 0 0 7 84 8 13
2017 Policy 58 21 10 6 4 0 1 80 10 757
2017 Project management 54 22 10 6 4 1 2 79 10 419
2017 Other services to the public 49 21 14 7 6 1 3 72 13 170
2017 None of the above 58 19 10 7 4 0 2 79 11 690

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 25 2 3 2 0 17 91 7 87
2018 Federal regulators 32 9 0 16 0 0 43 72 28 13
2018 Compliance, inspection and enforcement 37 17 6 0 0 0 41 90 0 22
2018 Communications or public affairs 43 13 8 4 2 0 30 79 9 165
2018 Access to information and privacy 40 6 13 7 9 0 25 62 21 30
2018 Security 56 15 5 3 0 0 21 90 3 116
2018 Science and technology 47 22 3 0 0 0 28 96 0 36
2018 Legal services 46 14 11 0 0 0 29 85 0 64
2018 Administration and operations 47 16 9 4 2 0 22 81 8 544
2018 Human resources 54 12 4 4 1 1 25 89 6 168
2018 Financial management 54 15 9 1 2 0 19 85 3 181
2018 Procurement 50 18 8 2 4 0 17 83 7 50
2018 Real property 48 18 8 2 2 0 22 85 5 61
2018 Materiel management 66 6 6 6 0 0 16 86 7 16
2018 Information management 50 16 7 3 2 0 22 85 6 67
2018 Information technology 51 18 7 2 1 0 21 87 4 225
2018 Internal audit 62 24 0 0 0 0 14 100 0 21
2018 Evaluation 56 15 3 3 3 0 21 89 7 34
2018 Data sciences 50 4 13 0 0 0 32 80 0 22
2018 Policy 46 19 9 3 1 0 24 85 4 683
2018 Project management 51 12 6 2 1 0 28 87 4 363
2018 Other services to the public 42 24 10 6 1 0 17 79 8 142
2018 None of the above 44 19 11 3 3 1 20 79 7 404
2017 Client contact centre 61 8 4 2 3 1 21 89 7 97
2017 Compliance, inspection and enforcement 36 18 5 0 5 0 36 85 7 20
2017 Communications or public affairs 49 18 8 2 1 1 23 87 3 170
2017 Access to information and privacy 47 8 0 5 5 0 35 84 16 38
2017 Security 46 18 10 2 1 0 23 84 3 154
2017 Science and technology 56 7 5 0 3 0 29 89 4 37
2017 Library services 76 7 9 0 0 0 9 91 0 12
2017 Legal services 59 16 3 2 0 0 20 94 2 61
2017 Administration and operations 50 14 8 2 0 1 25 86 3 666
2017 Human resources 52 11 8 3 3 0 23 81 8 214
2017 Financial management 49 16 6 5 1 1 23 85 8 174
2017 Procurement 64 14 7 0 1 0 14 91 2 56
2017 Real property 49 19 7 6 1 0 18 82 9 67
2017 Materiel management 59 18 5 5 0 0 13 88 6 18
2017 Information management 49 16 7 4 2 1 21 83 8 80
2017 Information technology 56 18 4 3 1 0 18 90 5 251
2017 Internal audit 59 14 7 3 4 0 14 84 8 27
2017 Evaluation 56 3 4 4 0 0 33 89 6 24
2017 Data sciences 65 7 0 0 6 0 21 92 8 13
2017 Policy 53 15 6 2 1 0 23 88 5 755
2017 Project management 54 13 6 1 0 0 25 90 2 419
2017 Other services to the public 44 18 11 5 2 1 17 77 9 171
2017 None of the above 52 21 6 3 1 0 16 87 5 690

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 58 22 9 5 2 0 4 84 7 86
2018 Federal regulators 19 43 23 8 0 0 7 67 8 14
2018 Compliance, inspection and enforcement 51 18 10 4 4 0 13 79 10 22
2018 Communications or public affairs 68 18 8 1 1 0 5 90 1 166
2018 Access to information and privacy 43 31 23 0 3 0 0 74 3 31
2018 Security 61 22 8 3 2 0 4 87 5 118
2018 Science and technology 58 29 5 0 0 0 7 94 0 37
2018 Legal services 58 27 3 9 0 0 3 87 10 63
2018 Administration and operations 66 17 8 2 1 0 6 88 3 544
2018 Human resources 68 16 8 1 0 0 7 91 1 169
2018 Financial management 66 17 8 1 1 0 8 89 2 182
2018 Procurement 62 22 6 2 0 0 8 91 2 51
2018 Real property 66 20 5 5 0 0 4 90 5 62
2018 Materiel management 56 35 0 0 0 0 10 100 0 16
2018 Information management 76 10 7 1 0 0 5 91 2 68
2018 Information technology 64 15 6 4 2 0 8 87 6 222
2018 Internal audit 90 10 0 0 0 0 0 100 0 21
2018 Evaluation 77 12 3 0 3 0 4 93 3 34
2018 Data sciences 73 14 9 0 0 0 5 91 0 22
2018 Policy 61 26 7 0 1 0 5 91 1 683
2018 Project management 70 15 7 1 1 1 6 91 2 362
2018 Other services to the public 52 37 6 1 1 0 2 91 3 144
2018 None of the above 64 21 8 1 0 0 6 91 1 402
2017 Client contact centre 69 17 7 2 0 0 4 91 2 96
2017 Compliance, inspection and enforcement 70 9 12 5 0 0 5 83 5 20
2017 Communications or public affairs 67 17 6 2 0 0 8 91 2 170
2017 Access to information and privacy 37 26 13 5 11 0 9 68 17 38
2017 Security 59 29 6 3 0 0 5 91 3 151
2017 Science and technology 58 29 8 0 0 0 5 92 0 38
2017 Library services 59 15 26 0 0 0 0 74 0 12
2017 Legal services 53 33 5 1 0 2 7 93 2 61
2017 Administration and operations 68 17 6 1 0 1 7 92 1 664
2017 Human resources 69 14 5 0 2 0 10 92 3 215
2017 Financial management 69 16 3 1 1 1 10 95 1 173
2017 Procurement 71 20 5 0 0 0 4 94 0 56
2017 Real property 78 15 3 0 1 0 3 95 2 67
2017 Materiel management 76 24 0 0 0 0 0 100 0 18
2017 Information management 71 12 8 0 0 2 6 91 0 81
2017 Information technology 63 21 4 2 0 1 9 92 3 252
2017 Internal audit 73 17 0 3 0 0 7 97 3 27
2017 Evaluation 89 8 0 0 0 0 4 100 0 24
2017 Data sciences 78 15 0 0 0 0 7 100 0 13
2017 Policy 68 20 6 1 0 0 4 92 2 754
2017 Project management 67 19 7 1 0 0 5 91 1 417
2017 Other services to the public 53 26 11 4 2 0 4 82 6 168
2017 None of the above 67 19 6 2 1 0 5 90 3 689

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 65 19 4 3 4 0 5 88 8 87
2018 Federal regulators 31 27 19 8 15 0 0 59 23 14
2018 Compliance, inspection and enforcement 66 19 6 0 0 5 4 94 0 22
2018 Communications or public affairs 65 11 6 5 8 0 5 81 13 167
2018 Access to information and privacy 82 7 3 0 8 0 0 89 8 31
2018 Security 69 14 8 2 4 0 3 86 6 117
2018 Science and technology 59 14 3 2 8 0 14 85 12 37
2018 Legal services 65 19 6 1 5 0 4 87 6 64
2018 Administration and operations 69 13 6 2 4 0 5 87 7 547
2018 Human resources 69 13 5 4 3 0 5 87 8 170
2018 Financial management 76 14 4 1 1 0 4 93 3 181
2018 Procurement 70 12 2 4 4 0 8 89 9 51
2018 Real property 67 19 5 3 4 0 2 88 7 62
2018 Materiel management 77 0 0 14 0 0 10 85 15 16
2018 Information management 57 17 9 6 8 0 3 76 14 68
2018 Information technology 69 12 9 4 1 0 5 86 5 225
2018 Internal audit 90 10 0 0 0 0 0 100 0 21
2018 Evaluation 53 10 3 16 11 0 7 68 29 34
2018 Data sciences 67 15 4 9 4 0 0 83 13 22
2018 Policy 68 7 6 5 9 0 4 79 15 687
2018 Project management 62 12 7 5 9 0 4 78 15 363
2018 Other services to the public 74 12 8 3 1 0 1 87 5 143
2018 None of the above 74 10 3 4 5 1 4 88 9 405
2017 Client contact centre 77 12 4 2 1 0 4 93 3 97
2017 Compliance, inspection and enforcement 62 20 18 0 0 0 0 82 0 20
2017 Communications or public affairs 62 11 7 5 8 0 7 79 14 171
2017 Access to information and privacy 57 8 8 5 8 3 11 76 15 38
2017 Security 63 19 8 2 5 1 3 84 8 154
2017 Science and technology 67 10 9 9 2 0 2 78 12 38
2017 Library services 68 15 0 9 0 0 9 91 9 12
2017 Legal services 56 17 12 4 5 0 7 78 10 60
2017 Administration and operations 68 13 6 4 3 1 5 86 7 667
2017 Human resources 70 14 2 1 5 1 6 91 7 218
2017 Financial management 75 11 1 2 2 1 7 94 5 174
2017 Procurement 72 7 11 5 2 0 3 82 7 56
2017 Real property 78 7 3 6 0 1 4 91 6 67
2017 Materiel management 33 28 17 5 17 0 0 61 22 18
2017 Information management 71 11 8 4 2 1 2 84 7 81
2017 Information technology 60 18 6 3 4 1 8 86 8 251
2017 Internal audit 80 6 4 6 0 0 4 90 7 27
2017 Evaluation 67 4 8 11 4 4 4 76 16 24
2017 Data sciences 79 7 0 7 0 0 7 92 8 13
2017 Policy 67 9 4 6 9 0 4 80 16 758
2017 Project management 67 12 3 6 8 0 4 82 14 419
2017 Other services to the public 72 14 5 3 2 0 4 90 6 171
2017 None of the above 73 9 5 4 3 1 6 87 8 693

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 60 20 10 5 1 0 4 84 6 87
2018 Federal regulators 27 23 36 7 0 0 7 54 8 14
2018 Compliance, inspection and enforcement 41 30 15 4 10 0 0 71 15 22
2018 Communications or public affairs 49 27 14 4 2 1 3 79 6 167
2018 Access to information and privacy 57 25 6 6 6 0 0 82 12 31
2018 Security 44 32 16 3 2 0 3 78 5 117
2018 Science and technology 44 25 23 0 5 0 3 71 5 37
2018 Legal services 52 29 10 3 3 0 2 83 6 64
2018 Administration and operations 49 29 13 4 3 0 2 80 7 546
2018 Human resources 50 24 15 4 3 0 3 77 8 170
2018 Financial management 46 28 15 3 3 0 4 78 6 182
2018 Procurement 51 23 16 2 2 0 6 79 4 51
2018 Real property 50 33 8 4 2 0 4 87 5 63
2018 Materiel management 54 20 12 8 0 0 6 79 8 16
2018 Information management 39 39 7 7 6 0 1 79 13 68
2018 Information technology 54 25 11 4 2 0 4 83 6 224
2018 Internal audit 58 29 14 0 0 0 0 86 0 21
2018 Evaluation 51 39 0 3 0 3 4 97 3 34
2018 Data sciences 50 29 13 8 0 0 0 79 8 22
2018 Policy 53 29 10 4 1 0 2 84 5 686
2018 Project management 54 23 14 5 2 0 3 79 7 365
2018 Other services to the public 54 32 10 3 0 0 1 87 3 143
2018 None of the above 55 24 11 6 2 0 3 81 8 405
2017 Client contact centre 56 25 9 6 1 0 3 84 7 97
2017 Compliance, inspection and enforcement 59 15 21 5 0 0 0 74 5 20
2017 Communications or public affairs 47 32 10 3 3 1 5 83 7 170
2017 Access to information and privacy 44 16 18 8 5 3 5 66 14 38
2017 Security 43 35 12 6 1 0 2 80 7 152
2017 Science and technology 51 22 17 5 0 0 4 76 5 37
2017 Library services 50 50 0 0 0 0 0 100 0 12
2017 Legal services 53 28 11 3 0 0 5 85 4 61
2017 Administration and operations 55 23 12 4 1 0 4 81 6 667
2017 Human resources 57 23 11 3 3 0 3 82 6 217
2017 Financial management 57 23 7 4 3 0 6 85 7 174
2017 Procurement 49 22 16 3 7 0 2 73 11 56
2017 Real property 65 30 2 0 0 0 3 98 0 65
2017 Materiel management 56 28 6 5 0 0 5 88 6 18
2017 Information management 41 30 14 8 4 1 2 73 12 80
2017 Information technology 47 28 15 4 2 0 6 79 6 251
2017 Internal audit 58 31 7 0 4 0 0 89 4 27
2017 Evaluation 66 19 11 0 4 0 0 85 4 24
2017 Data sciences 57 14 14 0 8 0 7 76 8 13
2017 Policy 58 24 12 2 1 1 2 84 3 755
2017 Project management 54 29 10 3 2 1 1 85 5 418
2017 Other services to the public 50 28 13 3 1 0 5 82 4 171
2017 None of the above 57 23 11 3 1 0 3 83 5 692

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 28 39 13 9 0 0 39 22 89
2018 Federal regulators 0 15 43 34 8 0 0 15 42 14
2018 Compliance, inspection and enforcement 15 21 27 21 15 0 0 36 36 22
2018 Communications or public affairs 10 30 36 19 4 0 0 40 23 169
2018 Access to information and privacy 14 31 26 12 18 0 0 45 29 32
2018 Security 11 33 42 10 4 0 0 44 14 117
2018 Science and technology 3 36 52 10 0 0 0 38 10 38
2018 Legal services 11 16 48 16 9 0 0 27 25 64
2018 Administration and operations 11 32 36 16 5 0 0 43 21 549
2018 Human resources 12 29 42 14 3 0 1 42 16 172
2018 Financial management 9 34 39 13 4 0 0 43 18 182
2018 Procurement 3 33 36 18 10 0 0 36 28 51
2018 Real property 8 21 37 19 16 0 0 28 35 64
2018 Materiel management 6 52 27 8 0 0 6 63 8 16
2018 Information management 14 33 39 8 6 0 0 47 14 70
2018 Information technology 15 35 32 13 5 0 0 50 18 226
2018 Internal audit 5 38 29 24 4 0 0 43 28 21
2018 Evaluation 6 54 35 3 3 0 0 60 5 34
2018 Data sciences 5 37 36 22 0 0 0 42 22 22
2018 Policy 5 26 41 22 6 0 0 31 29 691
2018 Project management 5 23 47 20 5 0 0 28 26 367
2018 Other services to the public 12 25 37 22 4 0 0 37 26 143
2018 None of the above 7 18 45 24 6 0 0 25 30 410
2017 Client contact centre 9 23 43 18 6 0 0 32 24 97
2017 Compliance, inspection and enforcement 14 29 35 15 7 0 0 43 22 19
2017 Communications or public affairs 7 24 42 18 9 1 0 31 27 173
2017 Access to information and privacy 6 16 51 19 8 0 0 22 27 37
2017 Security 7 34 34 17 6 1 0 42 24 154
2017 Science and technology 22 15 29 26 8 0 0 37 34 38
2017 Library services 0 51 40 9 0 0 0 51 9 12
2017 Legal services 5 14 48 25 8 0 0 19 33 61
2017 Administration and operations 9 27 41 14 7 0 1 37 22 667
2017 Human resources 10 28 40 16 6 0 0 38 22 219
2017 Financial management 11 24 42 16 7 0 1 35 23 174
2017 Procurement 5 33 41 12 7 0 2 39 20 56
2017 Real property 9 31 31 24 6 0 0 39 30 66
2017 Materiel management 9 28 37 10 11 5 0 39 22 19
2017 Information management 6 31 38 20 2 2 0 38 23 82
2017 Information technology 13 23 41 14 7 0 1 37 22 252
2017 Internal audit 4 21 41 25 10 0 0 24 35 27
2017 Evaluation 14 26 37 19 4 0 0 40 22 24
2017 Data sciences 7 35 43 14 0 0 0 42 14 13
2017 Policy 3 24 45 20 8 0 0 28 27 761
2017 Project management 5 24 50 15 6 0 0 29 21 418
2017 Other services to the public 8 17 42 21 11 1 0 26 32 171
2017 None of the above 8 22 42 18 9 0 0 30 27 693

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 28 29 21 13 0 1 35 36 88
2018 Federal regulators 23 19 38 20 0 0 0 20 42 14
2018 Compliance, inspection and enforcement 27 19 30 9 15 0 0 23 46 22
2018 Communications or public affairs 9 22 43 17 8 0 1 25 31 166
2018 Access to information and privacy 20 12 35 28 5 0 0 32 33 32
2018 Security 6 12 52 23 7 0 1 30 18 115
2018 Science and technology 2 17 46 26 8 0 0 34 20 37
2018 Legal services 6 36 39 9 10 0 0 19 42 64
2018 Administration and operations 10 20 39 21 9 0 0 30 30 538
2018 Human resources 8 14 48 23 7 0 1 30 22 166
2018 Financial management 10 18 40 23 9 0 0 32 28 180
2018 Procurement 10 22 42 18 6 2 0 24 33 50
2018 Real property 18 22 27 26 6 0 0 32 41 63
2018 Materiel management 0 21 34 38 0 0 7 41 23 14
2018 Information management 8 27 36 27 3 0 0 30 34 69
2018 Information technology 10 19 39 26 7 0 0 33 28 224
2018 Internal audit 9 29 29 34 0 0 0 34 38 21
2018 Evaluation 0 14 50 28 8 0 0 36 14 33
2018 Data sciences 5 22 40 29 4 0 0 33 26 22
2018 Policy 11 26 38 20 5 0 0 25 38 687
2018 Project management 8 26 42 15 8 0 0 23 35 363
2018 Other services to the public 10 26 39 18 7 0 0 24 37 144
2018 None of the above 12 27 40 17 4 0 0 21 39 408
2017 Client contact centre 6 19 47 16 12 0 0 28 25 97
2017 Compliance, inspection and enforcement 12 9 32 38 9 0 0 47 21 20
2017 Communications or public affairs 11 19 45 16 9 0 0 25 30 172
2017 Access to information and privacy 29 15 34 19 0 3 0 19 46 38
2017 Security 8 20 37 27 9 0 0 35 28 153
2017 Science and technology 5 18 36 28 13 0 0 41 22 38
2017 Library services 9 9 49 25 9 0 0 34 17 12
2017 Legal services 7 20 48 17 8 0 0 25 27 60
2017 Administration and operations 9 18 43 21 9 0 1 30 27 665
2017 Human resources 7 22 40 20 11 0 0 31 29 218
2017 Financial management 6 17 39 24 13 0 1 37 23 172
2017 Procurement 12 27 41 14 4 0 2 19 40 56
2017 Real property 9 19 35 28 10 0 0 38 27 67
2017 Materiel management 0 42 27 20 11 0 0 31 42 19
2017 Information management 2 25 33 27 11 1 0 38 28 80
2017 Information technology 9 15 43 20 11 0 2 32 24 251
2017 Internal audit 10 21 42 24 4 0 0 27 31 27
2017 Evaluation 7 19 41 11 22 0 0 33 26 24
2017 Data sciences 8 21 36 28 7 0 0 35 29 13
2017 Policy 9 23 42 20 7 0 0 27 32 761
2017 Project management 7 20 45 21 7 0 0 27 28 419
2017 Other services to the public 15 21 43 18 4 0 1 21 36 171
2017 None of the above 9 24 38 20 8 0 0 29 33 689

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 39 30 6 3 7 0 58 9 87
2018 Federal regulators 15 31 31 16 7 0 0 46 23 14
2018 Compliance, inspection and enforcement 19 30 17 22 12 0 0 49 34 22
2018 Communications or public affairs 13 49 19 12 4 3 1 64 16 166
2018 Access to information and privacy 18 26 23 16 15 3 0 45 32 32
2018 Security 16 36 31 9 6 2 0 53 16 118
2018 Science and technology 19 32 32 13 5 0 0 51 17 38
2018 Legal services 11 32 32 17 4 4 0 44 22 64
2018 Administration and operations 23 42 17 11 5 2 0 66 16 542
2018 Human resources 20 33 24 11 4 8 0 58 16 169
2018 Financial management 27 41 23 7 3 1 0 68 9 179
2018 Procurement 42 35 12 6 4 0 2 78 10 51
2018 Real property 10 26 25 20 15 4 0 38 36 64
2018 Materiel management 18 43 35 0 0 3 0 64 0 16
2018 Information management 37 24 22 7 3 7 0 65 11 70
2018 Information technology 21 36 25 5 5 6 0 61 12 225
2018 Internal audit 24 43 24 0 4 5 0 70 5 21
2018 Evaluation 16 41 31 5 0 6 0 61 6 34
2018 Data sciences 0 31 31 29 0 8 0 34 32 22
2018 Policy 13 46 19 14 7 2 0 60 21 689
2018 Project management 13 47 18 14 6 2 0 61 20 368
2018 Other services to the public 13 45 17 14 4 6 0 63 19 144
2018 None of the above 22 41 16 12 6 3 0 65 18 408
2017 Client contact centre 7 18 30 13 13 18 0 31 32 96
2017 Compliance, inspection and enforcement 14 42 23 12 5 4 0 58 17 20
2017 Communications or public affairs 11 40 17 13 8 9 1 57 24 173
2017 Access to information and privacy 5 37 26 16 8 8 0 46 26 38
2017 Security 14 36 19 14 11 7 0 53 27 153
2017 Science and technology 8 32 25 12 9 13 0 46 25 38
2017 Library services 9 58 16 9 9 0 0 66 17 12
2017 Legal services 10 35 26 13 10 5 0 48 25 61
2017 Administration and operations 19 35 22 9 9 5 1 57 19 665
2017 Human resources 8 37 24 11 7 13 0 51 21 218
2017 Financial management 11 43 21 9 7 8 1 60 17 174
2017 Procurement 20 29 22 5 9 15 0 58 16 56
2017 Real property 10 28 26 15 16 4 0 39 33 67
2017 Materiel management 10 10 32 23 25 0 0 20 48 19
2017 Information management 16 36 21 10 8 8 0 57 20 82
2017 Information technology 12 30 23 13 11 11 1 47 27 252
2017 Internal audit 17 44 14 7 7 10 0 69 16 27
2017 Evaluation 18 41 26 0 7 8 0 64 8 24
2017 Data sciences 7 35 14 15 14 14 0 49 34 13
2017 Policy 14 42 14 15 8 6 0 59 26 758
2017 Project management 12 44 15 15 9 4 0 59 25 418
2017 Other services to the public 12 33 19 20 11 4 1 47 33 170
2017 None of the above 17 39 18 12 7 7 1 61 20 692

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 32 27 14 7 2 1 50 22 88
2018 Federal regulators 7 31 31 12 19 0 0 38 31 14
2018 Compliance, inspection and enforcement 10 17 32 17 23 0 0 28 41 22
2018 Communications or public affairs 15 34 25 18 7 1 1 49 26 166
2018 Access to information and privacy 18 26 9 19 20 7 0 47 43 32
2018 Security 16 40 17 19 7 1 0 56 26 118
2018 Science and technology 22 38 25 7 7 0 0 60 15 38
2018 Legal services 10 28 24 21 15 1 0 38 37 64
2018 Administration and operations 20 38 17 14 9 0 0 59 24 549
2018 Human resources 22 36 22 10 6 3 0 61 16 167
2018 Financial management 17 44 25 10 3 1 1 61 13 179
2018 Procurement 20 48 6 12 12 3 0 70 24 51
2018 Real property 11 26 19 22 16 6 0 40 40 64
2018 Materiel management 22 34 35 8 0 0 0 56 8 16
2018 Information management 22 37 18 12 4 7 0 63 17 70
2018 Information technology 17 38 23 13 6 4 0 57 20 225
2018 Internal audit 19 29 28 14 4 5 0 50 20 21
2018 Evaluation 3 49 15 17 7 9 0 57 26 34
2018 Data sciences 4 29 27 27 0 13 0 38 31 22
2018 Policy 9 29 23 24 14 1 0 38 38 691
2018 Project management 12 26 25 22 14 1 0 38 36 367
2018 Other services to the public 12 32 17 25 13 1 0 44 38 144
2018 None of the above 14 31 21 19 14 1 0 46 33 410
2017 Client contact centre 9 24 29 23 12 4 0 35 36 97
2017 Compliance, inspection and enforcement 0 59 10 26 0 4 0 62 27 20
2017 Communications or public affairs 13 30 19 22 10 4 1 46 34 171
2017 Access to information and privacy 11 40 16 24 11 0 0 50 34 38
2017 Security 10 37 21 19 10 4 0 48 30 154
2017 Science and technology 10 27 24 29 9 0 0 37 39 38
2017 Library services 9 34 15 25 17 0 0 43 42 12
2017 Legal services 8 32 20 23 15 2 0 41 39 61
2017 Administration and operations 16 36 21 15 9 3 0 54 24 664
2017 Human resources 14 42 20 17 6 2 0 57 23 218
2017 Financial management 10 43 20 14 7 4 1 56 22 174
2017 Procurement 11 33 24 12 7 12 0 51 22 56
2017 Real property 7 30 24 17 21 0 0 37 38 67
2017 Materiel management 5 38 28 19 10 0 0 43 29 19
2017 Information management 9 35 26 16 7 7 0 47 25 82
2017 Information technology 13 34 25 14 13 1 1 47 27 252
2017 Internal audit 13 48 25 4 7 4 0 63 11 27
2017 Evaluation 26 22 15 23 11 4 0 49 35 24
2017 Data sciences 8 49 7 21 14 0 0 57 36 13
2017 Policy 8 33 19 25 13 2 0 42 39 759
2017 Project management 9 38 21 21 10 1 0 48 31 419
2017 Other services to the public 7 28 19 23 19 2 1 37 43 171
2017 None of the above 12 34 20 21 10 2 1 47 32 692
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 17 20 10 16 2 3 35 65 88
2018 Federal regulators 8 38 8 34 12 0 0 8 92 14
2018 Compliance, inspection and enforcement 21 8 31 27 13 0 0 21 79 22
2018 Communications or public affairs 21 27 17 18 13 3 2 21 79 169
2018 Access to information and privacy 35 20 11 6 23 5 0 37 63 32
2018 Security 22 28 20 13 15 2 1 22 78 115
2018 Science and technology 35 17 28 11 10 0 0 35 65 38
2018 Legal services 21 18 23 14 23 2 0 21 79 65
2018 Administration and operations 28 25 20 12 11 2 1 29 71 546
2018 Human resources 36 25 17 9 11 1 1 37 63 170
2018 Financial management 21 27 25 11 13 0 2 21 79 182
2018 Procurement 18 25 24 22 12 0 0 18 82 51
2018 Real property 14 30 23 13 20 0 0 14 86 63
2018 Materiel management 29 20 28 8 15 0 0 29 71 14
2018 Information management 20 35 20 12 10 3 0 20 80 68
2018 Information technology 25 30 19 12 11 3 0 26 74 225
2018 Internal audit 29 33 24 14 0 0 0 29 71 21
2018 Evaluation 24 29 11 14 19 2 0 25 75 34
2018 Data sciences 8 23 19 13 35 0 0 8 92 22
2018 Policy 22 25 23 12 16 2 0 22 78 692
2018 Project management 18 27 26 12 12 3 1 19 81 368
2018 Other services to the public 18 27 31 14 9 1 0 18 82 144
2018 None of the above 25 24 18 14 14 3 2 27 73 408
2017 Client contact centre 25 20 19 13 18 3 2 26 74 97
2017 Compliance, inspection and enforcement 37 9 22 17 9 0 6 39 61 20
2017 Communications or public affairs 22 20 19 13 19 4 1 24 76 173
2017 Access to information and privacy 21 10 19 26 18 5 0 23 77 38
2017 Security 29 19 17 17 12 3 2 30 70 154
2017 Science and technology 19 15 24 15 17 9 0 21 79 38
2017 Library services 17 9 24 42 9 0 0 17 83 12
2017 Legal services 14 19 27 15 23 1 0 15 85 61
2017 Administration and operations 25 23 21 13 14 3 1 26 74 667
2017 Human resources 30 18 22 11 16 3 2 31 69 218
2017 Financial management 22 27 21 17 11 2 0 22 78 174
2017 Procurement 21 25 19 15 19 2 0 22 78 56
2017 Real property 8 32 26 15 13 4 1 9 91 67
2017 Materiel management 22 30 22 10 11 5 0 23 77 19
2017 Information management 27 18 20 12 19 3 1 28 72 82
2017 Information technology 21 25 23 10 16 4 1 22 78 251
2017 Internal audit 35 21 24 7 14 0 0 35 65 27
2017 Evaluation 32 8 22 23 15 0 0 32 68 24
2017 Data sciences 36 15 21 21 7 0 0 36 64 13
2017 Policy 20 24 19 14 19 4 1 21 79 761
2017 Project management 17 25 24 13 18 3 1 18 82 419
2017 Other services to the public 15 21 24 15 22 3 1 15 85 170
2017 None of the above 23 23 21 13 13 6 1 24 76 693

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 56
2018 Federal regulators 20 13
2018 Compliance, inspection and enforcement 27 18
2018 Communications or public affairs 24 126
2018 Access to information and privacy 39 20
2018 Security 21 87
2018 Science and technology 23 26
2018 Legal services 23 51
2018 Administration and operations 22 377
2018 Human resources 16 108
2018 Financial management 22 141
2018 Procurement 12 42
2018 Real property 27 53
2018 Materiel management 21 10
2018 Information management 29 52
2018 Information technology 18 161
2018 Internal audit 13 15
2018 Evaluation 42 25
2018 Data sciences 28 20
2018 Policy 26 525
2018 Project management 24 285
2018 Other services to the public 14 118
2018 None of the above 22 286
2017 Client contact centre 21 68
2017 Compliance, inspection and enforcement 48 11
2017 Communications or public affairs 30 124
2017 Access to information and privacy 39 28
2017 Security 23 105
2017 Science and technology 34 25
2017 Library services 31 10
2017 Legal services 18 51
2017 Administration and operations 21 477
2017 Human resources 24 143
2017 Financial management 23 133
2017 Procurement 34 43
2017 Real property 17 57
2017 Materiel management 15 14
2017 Information management 24 56
2017 Information technology 23 186
2017 Internal audit 21 18
2017 Evaluation 45 18
2017 Policy 29 575
2017 Project management 29 331
2017 Other services to the public 18 137
2017 None of the above 16 489

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 30 56
2018 Federal regulators 41 13
2018 Compliance, inspection and enforcement 43 18
2018 Communications or public affairs 36 126
2018 Access to information and privacy 55 20
2018 Security 34 87
2018 Science and technology 31 26
2018 Legal services 48 51
2018 Administration and operations 34 377
2018 Human resources 35 108
2018 Financial management 40 141
2018 Procurement 44 42
2018 Real property 36 53
2018 Materiel management 42 10
2018 Information management 36 52
2018 Information technology 33 161
2018 Internal audit 26 15
2018 Evaluation 47 25
2018 Data sciences 31 20
2018 Policy 40 525
2018 Project management 31 285
2018 Other services to the public 37 118
2018 None of the above 41 286
2017 Client contact centre 42 68
2017 Compliance, inspection and enforcement 55 11
2017 Communications or public affairs 39 124
2017 Access to information and privacy 43 28
2017 Security 37 105
2017 Science and technology 49 25
2017 Library services 31 10
2017 Legal services 45 51
2017 Administration and operations 33 477
2017 Human resources 35 143
2017 Financial management 49 133
2017 Procurement 52 43
2017 Real property 42 57
2017 Materiel management 15 14
2017 Information management 55 56
2017 Information technology 37 186
2017 Internal audit 31 18
2017 Evaluation 50 18
2017 Policy 36 575
2017 Project management 34 331
2017 Other services to the public 40 137
2017 None of the above 28 489

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 56
2018 Federal regulators 21 13
2018 Compliance, inspection and enforcement 5 18
2018 Communications or public affairs 15 126
2018 Access to information and privacy 27 20
2018 Security 13 87
2018 Science and technology 19 26
2018 Legal services 12 51
2018 Administration and operations 21 377
2018 Human resources 26 108
2018 Financial management 22 141
2018 Procurement 24 42
2018 Real property 12 53
2018 Materiel management 0 10
2018 Information management 11 52
2018 Information technology 14 161
2018 Internal audit 7 15
2018 Evaluation 31 25
2018 Data sciences 39 20
2018 Policy 18 525
2018 Project management 19 285
2018 Other services to the public 9 118
2018 None of the above 15 286
2017 Client contact centre 23 68
2017 Compliance, inspection and enforcement 27 11
2017 Communications or public affairs 24 124
2017 Access to information and privacy 18 28
2017 Security 9 105
2017 Science and technology 24 25
2017 Library services 21 10
2017 Legal services 9 51
2017 Administration and operations 17 477
2017 Human resources 22 143
2017 Financial management 16 133
2017 Procurement 15 43
2017 Real property 17 57
2017 Materiel management 7 14
2017 Information management 12 56
2017 Information technology 10 186
2017 Internal audit 21 18
2017 Evaluation 33 18
2017 Policy 17 575
2017 Project management 17 331
2017 Other services to the public 16 137
2017 None of the above 11 489

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 56
2018 Federal regulators 51 13
2018 Compliance, inspection and enforcement 49 18
2018 Communications or public affairs 56 126
2018 Access to information and privacy 34 20
2018 Security 58 87
2018 Science and technology 50 26
2018 Legal services 55 51
2018 Administration and operations 48 377
2018 Human resources 26 108
2018 Financial management 41 141
2018 Procurement 41 42
2018 Real property 51 53
2018 Materiel management 81 10
2018 Information management 38 52
2018 Information technology 49 161
2018 Internal audit 7 15
2018 Evaluation 15 25
2018 Data sciences 44 20
2018 Policy 51 525
2018 Project management 61 285
2018 Other services to the public 60 118
2018 None of the above 49 286
2017 Client contact centre 51 68
2017 Compliance, inspection and enforcement 31 11
2017 Communications or public affairs 46 124
2017 Access to information and privacy 39 28
2017 Security 65 105
2017 Science and technology 40 25
2017 Library services 18 10
2017 Legal services 45 51
2017 Administration and operations 50 477
2017 Human resources 33 143
2017 Financial management 50 133
2017 Procurement 45 43
2017 Real property 56 57
2017 Materiel management 63 14
2017 Information management 39 56
2017 Information technology 56 186
2017 Internal audit 22 18
2017 Evaluation 39 18
2017 Policy 51 575
2017 Project management 56 331
2017 Other services to the public 63 137
2017 None of the above 53 489

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 9 56
2018 Federal regulators 10 13
2018 Compliance, inspection and enforcement 6 18
2018 Communications or public affairs 9 126
2018 Access to information and privacy 20 20
2018 Security 9 87
2018 Science and technology 8 26
2018 Legal services 14 51
2018 Administration and operations 9 377
2018 Human resources 8 108
2018 Financial management 8 141
2018 Procurement 5 42
2018 Real property 6 53
2018 Materiel management 0 10
2018 Information management 5 52
2018 Information technology 6 161
2018 Internal audit 0 15
2018 Evaluation 13 25
2018 Data sciences 19 20
2018 Policy 11 525
2018 Project management 9 285
2018 Other services to the public 10 118
2018 None of the above 7 286
2017 Client contact centre 12 68
2017 Compliance, inspection and enforcement 0 11
2017 Communications or public affairs 11 124
2017 Access to information and privacy 14 28
2017 Security 6 105
2017 Science and technology 3 25
2017 Library services 0 10
2017 Legal services 6 51
2017 Administration and operations 8 477
2017 Human resources 13 143
2017 Financial management 9 133
2017 Procurement 7 43
2017 Real property 2 57
2017 Materiel management 0 14
2017 Information management 9 56
2017 Information technology 7 186
2017 Internal audit 5 18
2017 Evaluation 11 18
2017 Policy 11 575
2017 Project management 8 331
2017 Other services to the public 16 137
2017 None of the above 8 489

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 56
2018 Federal regulators 45 13
2018 Compliance, inspection and enforcement 27 18
2018 Communications or public affairs 32 126
2018 Access to information and privacy 34 20
2018 Security 34 87
2018 Science and technology 30 26
2018 Legal services 55 51
2018 Administration and operations 29 377
2018 Human resources 26 108
2018 Financial management 31 141
2018 Procurement 39 42
2018 Real property 26 53
2018 Materiel management 21 10
2018 Information management 32 52
2018 Information technology 31 161
2018 Internal audit 7 15
2018 Evaluation 15 25
2018 Data sciences 38 20
2018 Policy 39 525
2018 Project management 30 285
2018 Other services to the public 33 118
2018 None of the above 36 286

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 56
2018 Federal regulators 33 13
2018 Compliance, inspection and enforcement 46 18
2018 Communications or public affairs 39 126
2018 Access to information and privacy 30 20
2018 Security 38 87
2018 Science and technology 42 26
2018 Legal services 24 51
2018 Administration and operations 37 377
2018 Human resources 49 108
2018 Financial management 27 141
2018 Procurement 44 42
2018 Real property 31 53
2018 Materiel management 27 10
2018 Information management 32 52
2018 Information technology 35 161
2018 Internal audit 73 15
2018 Evaluation 36 25
2018 Data sciences 39 20
2018 Policy 26 525
2018 Project management 29 285
2018 Other services to the public 32 118
2018 None of the above 42 286
2017 Client contact centre 45 68
2017 Compliance, inspection and enforcement 32 11
2017 Communications or public affairs 33 124
2017 Access to information and privacy 53 28
2017 Security 37 105
2017 Science and technology 37 25
2017 Library services 61 10
2017 Legal services 47 51
2017 Administration and operations 39 477
2017 Human resources 50 143
2017 Financial management 39 133
2017 Procurement 39 43
2017 Real property 26 57
2017 Materiel management 29 14
2017 Information management 32 56
2017 Information technology 43 186
2017 Internal audit 59 18
2017 Evaluation 39 18
2017 Policy 34 575
2017 Project management 32 331
2017 Other services to the public 35 137
2017 None of the above 44 489

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 4 34 22 5 6 29 52
2018 Federal regulators 0 32 50 5 0 13 13
2018 Compliance, inspection and enforcement 0 29 17 0 18 35 17
2018 Communications or public affairs 5 36 21 14 2 22 123
2018 Access to information and privacy 12 29 10 5 5 39 20
2018 Security 3 31 23 10 9 24 79
2018 Science and technology 4 32 21 21 9 13 24
2018 Legal services 4 22 20 8 10 34 48
2018 Administration and operations 4 37 19 12 7 20 361
2018 Human resources 6 42 23 9 1 19 100
2018 Financial management 3 50 18 5 7 17 136
2018 Procurement 5 25 19 22 5 24 41
2018 Real property 6 25 20 12 8 29 50
2018 Information management 5 41 16 14 5 19 51
2018 Information technology 5 35 17 12 4 27 154
2018 Internal audit 0 74 13 6 0 7 15
2018 Evaluation 0 45 15 11 6 23 25
2018 Data sciences 0 35 10 6 0 49 18
2018 Policy 1 35 23 15 7 18 515
2018 Project management 4 33 20 15 9 19 278
2018 Other services to the public 3 34 21 21 8 12 116
2018 None of the above 3 31 21 15 8 22 271
2017 Client contact centre 2 37 21 11 9 20 64
2017 Compliance, inspection and enforcement 0 56 28 0 0 16 11
2017 Communications or public affairs 4 42 18 13 5 17 121
2017 Access to information and privacy 3 43 25 14 0 15 28
2017 Security 3 32 23 15 5 22 104
2017 Science and technology 4 35 15 11 7 29 25
2017 Library services 0 21 21 10 0 48 10
2017 Legal services 2 33 18 14 10 22 50
2017 Administration and operations 3 47 20 11 4 15 467
2017 Human resources 3 49 24 8 4 12 137
2017 Financial management 4 39 27 9 8 14 131
2017 Procurement 8 41 17 7 8 18 42
2017 Real property 3 40 23 10 7 16 57
2017 Materiel management 7 59 21 14 0 0 14
2017 Information management 4 41 11 14 9 22 56
2017 Information technology 3 42 20 9 4 22 183
2017 Internal audit 10 43 15 11 5 16 18
2017 Evaluation 0 44 6 22 17 11 18
2017 Policy 3 40 21 12 7 16 571
2017 Project management 5 37 24 14 5 15 325
2017 Other services to the public 4 33 24 11 5 23 136
2017 None of the above 3 42 24 12 5 15 480

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 27 73 55
2018 Federal regulators 17 83 13
2018 Compliance, inspection and enforcement 24 76 18
2018 Communications or public affairs 24 76 127
2018 Access to information and privacy 23 77 20
2018 Security 36 64 86
2018 Science and technology 26 74 26
2018 Legal services 18 82 50
2018 Administration and operations 33 67 374
2018 Human resources 34 66 108
2018 Financial management 29 71 140
2018 Procurement 25 75 42
2018 Real property 33 67 54
2018 Materiel management 42 58 10
2018 Information management 36 64 51
2018 Information technology 42 58 159
2018 Internal audit 26 74 15
2018 Evaluation 28 72 25
2018 Data sciences 35 65 20
2018 Policy 24 76 521
2018 Project management 32 68 284
2018 Other services to the public 29 71 117
2018 None of the above 29 71 286

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 4 10 22 19 37 0 8 15 61 56
2018 Federal regulators 0 8 38 8 46 0 0 8 53 13
2018 Compliance, inspection and enforcement 0 0 33 24 38 0 6 0 65 18
2018 Communications or public affairs 6 17 24 22 26 1 4 24 50 127
2018 Access to information and privacy 5 20 26 10 39 0 0 26 49 20
2018 Security 6 11 19 23 31 1 9 19 60 86
2018 Science and technology 4 12 24 4 45 8 4 18 55 25
2018 Legal services 2 15 10 26 45 0 2 17 73 51
2018 Administration and operations 5 20 18 20 27 2 7 28 52 376
2018 Human resources 6 24 19 28 11 2 10 34 44 107
2018 Financial management 9 18 18 25 22 1 7 29 51 141
2018 Procurement 12 14 17 17 24 0 16 31 49 42
2018 Real property 7 16 16 13 34 2 11 27 54 54
2018 Materiel management 10 10 30 30 11 0 9 21 46 10
2018 Information management 10 37 14 14 21 0 4 49 36 51
2018 Information technology 8 16 24 20 23 2 7 26 47 160
2018 Internal audit 20 20 6 13 20 7 14 51 41 15
2018 Evaluation 9 0 4 27 47 0 13 11 85 25
2018 Data sciences 0 16 10 30 39 0 5 17 72 20
2018 Policy 4 14 16 26 35 1 5 19 64 524
2018 Project management 5 16 22 23 27 1 6 23 54 285
2018 Other services to the public 3 16 15 28 30 3 5 21 63 117
2018 None of the above 5 18 19 24 26 3 6 24 55 287
2017 Client contact centre 4 15 16 17 37 2 10 22 61 68
2017 Compliance, inspection and enforcement 8 15 8 24 36 0 9 26 65 11
2017 Communications or public affairs 4 20 13 18 34 2 10 28 58 125
2017 Access to information and privacy 8 21 7 25 32 4 4 31 61 28
2017 Security 4 16 11 24 40 1 4 21 67 105
2017 Science and technology 4 24 17 7 41 3 4 30 51 26
2017 Library services 0 0 18 10 61 0 10 0 79 10
2017 Legal services 0 11 13 31 40 0 4 12 74 51
2017 Administration and operations 7 17 17 15 34 1 10 27 54 478
2017 Human resources 9 22 24 13 23 1 8 35 39 144
2017 Financial management 9 18 13 18 27 2 13 31 53 133
2017 Procurement 13 27 6 9 29 5 11 47 45 43
2017 Real property 13 14 19 13 33 2 5 29 50 56
2017 Materiel management 15 16 21 0 35 0 12 36 40 14
2017 Information management 17 27 18 14 15 0 9 48 32 57
2017 Information technology 4 18 19 19 30 2 9 24 55 186
2017 Internal audit 15 27 15 33 5 0 5 45 40 18
2017 Evaluation 0 11 6 22 61 0 0 11 83 18
2017 Policy 3 14 15 22 35 3 8 19 64 577
2017 Project management 6 15 15 22 33 2 6 23 61 329
2017 Other services to the public 1 15 16 21 40 1 6 18 66 138
2017 None of the above 5 12 21 19 31 1 10 20 57 490

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 2 14 10 23 46 3 2 17 72 55
2018 Federal regulators 0 0 32 16 51 0 0 0 68 13
2018 Compliance, inspection and enforcement 0 0 29 17 54 0 0 0 71 18
2018 Communications or public affairs 5 7 20 26 40 1 2 12 68 127
2018 Access to information and privacy 0 13 10 10 54 0 13 15 73 20
2018 Security 6 8 12 18 48 1 7 15 71 86
2018 Science and technology 0 8 16 26 47 4 0 8 76 26
2018 Legal services 0 12 8 13 66 0 2 12 80 51
2018 Administration and operations 2 10 16 22 44 1 5 13 70 376
2018 Human resources 2 14 20 18 38 2 5 17 61 107
2018 Financial management 4 7 18 28 39 1 4 11 70 141
2018 Procurement 2 16 14 15 48 0 5 19 66 42
2018 Real property 2 6 16 14 51 2 8 9 73 54
2018 Materiel management 10 9 10 42 21 0 9 21 69 10
2018 Information management 6 17 17 26 32 0 2 24 59 52
2018 Information technology 3 14 17 15 45 1 4 18 63 160
2018 Internal audit 7 13 20 0 47 14 0 23 54 15
2018 Evaluation 0 6 17 20 47 0 11 6 75 25
2018 Data sciences 0 12 10 10 63 0 5 12 78 20
2018 Policy 1 8 13 23 48 2 4 10 77 523
2018 Project management 3 10 15 19 47 2 4 14 70 285
2018 Other services to the public 1 10 11 25 48 2 4 11 77 117
2018 None of the above 3 9 16 20 42 4 6 13 70 287
2017 Client contact centre 1 9 12 15 58 1 3 11 77 68
2017 Compliance, inspection and enforcement 7 0 12 24 57 0 0 7 81 11
2017 Communications or public affairs 2 7 6 21 52 2 10 10 83 125
2017 Access to information and privacy 4 11 4 11 68 4 0 15 81 28
2017 Security 1 7 8 15 66 1 2 9 84 105
2017 Science and technology 0 8 11 18 60 4 0 8 81 25
2017 Library services 0 0 29 10 51 0 10 0 68 10
2017 Legal services 4 4 7 12 71 2 0 8 85 51
2017 Administration and operations 4 9 11 16 52 2 7 14 74 476
2017 Human resources 3 5 13 15 56 1 7 9 76 144
2017 Financial management 4 5 11 22 50 3 6 10 78 133
2017 Procurement 4 5 13 21 48 7 2 10 76 43
2017 Real property 6 8 5 13 60 3 3 16 79 57
2017 Materiel management 15 16 26 0 42 0 0 31 42 14
2017 Information management 5 7 10 18 54 2 3 13 76 57
2017 Information technology 3 11 16 16 49 2 3 14 69 186
2017 Internal audit 11 10 5 21 48 0 5 22 73 18
2017 Evaluation 0 6 6 11 61 6 11 7 87 18
2017 Policy 1 7 10 17 58 1 6 8 81 576
2017 Project management 4 6 10 21 51 2 5 11 78 329
2017 Other services to the public 1 3 4 14 68 3 6 4 91 138
2017 None of the above 3 7 14 17 50 2 7 11 74 490

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 11 7 7 12 1 14 69 22 89
2018 Federal regulators 7 15 31 16 8 0 23 29 31 14
2018 Compliance, inspection and enforcement 30 18 23 17 9 0 4 50 27 22
2018 Communications or public affairs 44 16 18 3 11 3 7 65 15 167
2018 Access to information and privacy 43 18 15 6 6 0 12 70 13 32
2018 Security 47 16 14 10 4 1 8 70 15 117
2018 Science and technology 40 19 11 5 7 9 8 71 15 38
2018 Legal services 28 16 20 8 10 0 16 54 22 64
2018 Administration and operations 42 15 11 9 11 1 11 65 22 546
2018 Human resources 33 17 17 15 9 0 8 54 27 170
2018 Financial management 40 14 17 11 9 1 9 60 22 181
2018 Procurement 27 18 22 8 18 0 8 48 28 51
2018 Real property 34 21 13 9 17 3 5 59 28 61
2018 Materiel management 46 17 14 0 7 7 9 75 8 13
2018 Information management 27 18 16 13 18 4 4 49 33 70
2018 Information technology 37 14 18 11 12 2 6 56 25 221
2018 Internal audit 53 38 9 0 0 0 0 91 0 21
2018 Evaluation 63 7 6 2 12 3 8 78 15 33
2018 Data sciences 27 34 13 9 13 0 5 64 23 22
2018 Policy 47 17 14 6 7 1 8 70 14 689
2018 Project management 48 16 15 6 6 1 8 70 14 368
2018 Other services to the public 34 18 17 11 8 2 11 59 22 144
2018 None of the above 46 10 12 8 9 2 14 66 19 407
Report a problem or mistake on this page
Date modified: