2018 Public Service Employee Survey Results for Transport Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 35 9 17 5 0 0 68 23 120
2018 Non-shift worker 23 42 10 15 9 0 0 65 25 3499
2017 Shift worker 30 35 10 17 9 0 0 64 26 142
2017 Non-shift worker 22 35 12 17 13 0 0 57 31 3740
2014 Shift worker 25 39 12 13 10 0 1 65 23 143
2014 Non-shift worker 28 38 11 14 9 0 1 66 23 3317
2011 Shift worker 29 42 10 11 6 0 2 72 17 181
2011 Non-shift worker 31 38 11 12 8 0 1 69 19 3947
2008 Shift worker 36 42 8 8 6 0 0 78 14 194
2008 Non-shift worker 33 39 11 11 5 0 0 72 16 3429

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 35 7 8 4 0 0 81 12 119
2018 Non-shift worker 41 39 11 6 3 0 0 80 9 3484
2017 Shift worker 42 43 8 5 1 1 0 86 6 141
2017 Non-shift worker 40 41 10 6 3 0 0 81 9 3736
2014 Shift worker 45 34 13 5 3 0 0 79 8 143
2014 Non-shift worker 40 41 10 6 3 0 0 81 9 3319
2011 Shift worker 43 40 12 3 1 0 0 83 5 181
2011 Non-shift worker 43 37 10 7 4 0 0 80 11 3949
2008 Shift worker 44 36 12 5 3 0 0 80 8 194
2008 Non-shift worker 40 40 10 7 3 0 0 80 10 3430

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 36 5 3 4 0 0 88 7 118
2018 Non-shift worker 47 39 7 5 3 0 0 85 8 3468
2017 Shift worker 44 41 6 6 3 0 0 85 9 142
2017 Non-shift worker 48 37 7 5 3 0 0 85 8 3730
2014 Shift worker 53 31 10 3 2 0 0 84 6 143
2014 Non-shift worker 46 37 8 6 3 0 0 83 9 3318
2011 Shift worker 46 36 12 6 1 0 1 82 6 181
2011 Non-shift worker 49 37 6 5 4 0 0 85 8 3948
2008 Shift worker 45 41 7 5 2 0 0 86 7 194
2008 Non-shift worker 47 40 6 5 2 0 0 87 7 3434

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 28 10 6 4 0 1 80 10 119
2018 Non-shift worker 48 33 9 6 3 0 0 82 10 3491
2017 Shift worker 44 37 10 3 4 0 1 82 8 142
2017 Non-shift worker 46 33 9 7 4 0 0 79 11 3730
2014 Shift worker 37 36 10 8 8 0 2 74 16 143
2014 Non-shift worker 40 34 11 9 6 1 1 75 15 3313
2011 Shift worker 35 37 11 6 9 0 2 74 15 181
2011 Non-shift worker 40 35 10 9 5 0 0 75 15 3950

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 42 6 3 7 0 0 84 10 118
2018 Non-shift worker 34 41 13 8 5 0 0 74 13 3480
2017 Shift worker 36 47 12 3 2 0 0 83 5 141
2017 Non-shift worker 32 44 11 7 6 0 0 77 13 3738
2014 Shift worker 33 43 8 11 5 0 0 75 16 143
2014 Non-shift worker 31 42 11 8 6 0 0 74 14 3317
2011 Shift worker 36 42 9 8 5 0 0 78 13 181
2011 Non-shift worker 33 39 11 9 8 0 0 72 16 3947
2008 Shift worker 37 38 10 7 7 0 0 76 14 194
2008 Non-shift worker 35 40 11 8 5 0 0 76 14 3414

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 34 17 4 6 0 1 72 11 120
2018 Non-shift worker 29 35 17 10 8 0 0 65 18 3494
2017 Shift worker 34 36 19 6 4 1 0 71 10 141
2017 Non-shift worker 27 38 15 11 8 0 0 66 19 3741
2014 Shift worker 25 36 10 13 14 1 0 62 28 143
2014 Non-shift worker 25 35 16 13 10 0 0 61 23 3318
2011 Shift worker 26 33 18 11 12 0 1 59 23 181
2011 Non-shift worker 23 34 17 13 12 0 0 58 25 3948

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 30 19 10 4 0 0 67 14 118
2018 Non-shift worker 27 40 15 11 6 0 0 68 17 3495
2017 Shift worker 34 42 16 6 2 0 0 76 8 141
2017 Non-shift worker 27 41 14 12 6 0 0 68 18 3736

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 44 6 2 2 0 0 91 4 119
2018 Non-shift worker 41 43 9 5 2 0 0 84 7 3494
2017 Shift worker 41 45 9 3 2 0 0 86 5 141
2017 Non-shift worker 38 40 11 7 4 0 0 78 11 3735
2014 Shift worker 36 42 13 6 3 0 0 78 9 143
2014 Non-shift worker 38 39 12 6 4 0 0 78 10 3318
2011 Shift worker 38 41 9 6 4 0 1 80 10 181
2011 Non-shift worker 37 39 11 7 5 1 0 77 12 3948
2008 Shift worker 40 38 14 4 5 0 0 78 9 194
2008 Non-shift worker 41 38 10 6 4 1 0 80 10 3429

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 32 13 6 9 0 0 72 15 120
2018 Non-shift worker 32 39 14 9 7 0 0 70 16 3482
2017 Shift worker 38 38 13 5 5 0 0 76 10 141
2017 Non-shift worker 30 38 14 10 8 0 0 68 18 3735

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 32 3 1 2 0 0 93 3 119
2018 Non-shift worker 49 35 10 4 2 0 0 85 5 3463
2017 Shift worker 56 36 7 1 0 0 0 92 1 142
2017 Non-shift worker 51 34 9 3 2 0 0 85 6 3732
2014 Shift worker 72 17 7 2 1 0 0 90 3 143
2014 Non-shift worker 59 28 8 2 2 0 0 88 4 3316
2011 Shift worker 57 33 8 2 2 0 0 89 3 181
2011 Non-shift worker 57 30 7 4 2 0 0 87 6 3950

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 36 15 9 6 0 0 70 15 120
2018 Non-shift worker 32 38 14 9 6 0 0 71 15 3473
2017 Shift worker 28 44 12 10 3 1 1 73 14 142
2017 Non-shift worker 30 43 12 9 6 0 0 73 15 3726
2014 Shift worker 21 36 17 14 10 1 0 59 24 143
2014 Non-shift worker 26 42 11 12 7 0 0 69 20 3319
2011 Shift worker 31 37 12 11 8 0 0 69 19 181
2011 Non-shift worker 30 39 12 11 8 0 0 69 19 3947

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 28 19 7 5 1 0 68 12 119
2018 Non-shift worker 35 34 15 9 7 0 0 69 16 3475
2017 Shift worker 35 33 18 6 6 1 1 69 12 141
2017 Non-shift worker 33 35 15 10 6 0 0 69 16 3725
2014 Shift worker 26 31 16 17 9 1 0 57 26 143
2014 Non-shift worker 31 35 15 10 8 0 0 67 18 3318

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 28 15 9 4 0 1 72 13 120
2018 Non-shift worker 32 36 15 10 6 0 0 69 16 3481
2017 Shift worker 39 41 10 8 3 0 0 79 10 140
2017 Non-shift worker 31 37 15 10 6 0 0 69 16 3731
2014 Shift worker 28 38 19 8 7 0 1 66 15 143
2014 Non-shift worker 31 37 14 10 7 0 0 69 17 3316
2011 Shift worker 32 39 16 7 6 1 0 71 13 181
2011 Non-shift worker 34 38 12 9 6 0 0 73 15 3946

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 35 8 2 4 0 0 85 7 119
2018 Non-shift worker 41 38 12 6 3 0 0 80 9 3493
2017 Shift worker 52 33 9 4 2 0 0 85 6 142
2017 Non-shift worker 40 39 11 6 4 0 0 79 10 3727
2014 Shift worker 44 38 11 4 4 0 0 82 7 143
2014 Non-shift worker 40 39 12 6 3 0 0 79 9 3316
2011 Shift worker 41 45 9 4 2 0 0 86 5 181
2011 Non-shift worker 41 39 9 7 4 0 0 80 11 3950
2008 Shift worker 46 39 7 3 4 0 0 86 7 194
2008 Non-shift worker 43 40 8 5 3 0 0 83 9 3430

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 35 16 4 2 0 2 78 6 120
2018 Non-shift worker 33 33 19 9 6 0 0 66 14 3502
2017 Shift worker 40 39 15 3 0 1 2 81 3 142
2017 Non-shift worker 32 38 17 8 5 0 0 70 13 3740
2014 Shift worker 40 37 12 6 3 1 2 79 9 143
2014 Non-shift worker 28 35 20 9 7 0 1 64 16 3318
2011 Shift worker 33 44 15 6 2 0 1 77 8 181
2011 Non-shift worker 28 34 20 11 7 0 0 62 18 3951
2008 Shift worker 28 44 18 6 4 0 0 72 9 194
2008 Non-shift worker 22 35 23 12 8 0 0 57 20 3432

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 23 30 21 14 1 4 36 32 119
2018 Non-shift worker 10 26 37 19 6 1 1 25 37 3491
2017 Shift worker 3 23 33 19 15 1 5 36 28 142
2017 Non-shift worker 10 25 37 17 8 1 2 25 37 3723
2014 Shift worker 10 28 33 18 7 2 2 26 40 141
2014 Non-shift worker 12 27 36 16 6 1 2 23 40 3310
2011 Shift worker 10 32 36 12 8 1 3 20 43 181
2011 Non-shift worker 13 29 33 15 6 0 2 22 43 3945
2008 Shift worker 5 35 34 15 8 1 2 24 41 194
2008 Non-shift worker 11 30 36 16 5 1 2 22 42 3426

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 13 25 30 16 4 5 50 23 119
2018 Non-shift worker 11 20 29 25 12 2 2 38 32 3485
2017 Shift worker 4 18 19 22 22 7 8 53 25 142
2017 Non-shift worker 10 19 30 21 13 3 3 36 31 3708
2014 Shift worker 12 22 24 19 18 2 4 39 36 141
2014 Non-shift worker 11 19 30 22 12 3 3 37 32 3301
2011 Shift worker 18 20 24 19 16 2 2 36 39 181
2011 Non-shift worker 15 18 25 23 13 1 4 38 35 3939
2008 Shift worker 12 16 26 23 16 5 2 41 30 194
2008 Non-shift worker 11 21 27 23 13 2 3 38 33 3421

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 23 32 19 11 1 4 31 35 120
2018 Non-shift worker 16 26 31 16 7 2 1 24 44 3482
2017 Shift worker 12 24 24 19 13 1 7 34 39 142
2017 Non-shift worker 16 26 31 15 7 2 3 24 44 3721
2014 Shift worker 20 27 24 14 8 3 4 24 51 142
2014 Non-shift worker 20 27 30 13 5 2 3 19 49 3302
2011 Shift worker 21 21 29 10 12 2 6 24 45 181
2011 Non-shift worker 19 26 29 15 7 1 3 23 47 3942
2008 Shift worker 12 23 29 19 8 4 4 30 38 194
2008 Non-shift worker 14 25 33 16 8 1 3 25 41 3421

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 1 16 24 31 20 1 6 56 19 120
2018 Non-shift worker 8 16 34 28 12 1 1 41 24 3483
2017 Shift worker 1 8 31 26 23 2 8 54 11 142
2017 Non-shift worker 9 17 32 26 13 1 3 40 27 3698
2014 Shift worker 6 22 26 21 16 3 5 40 31 142
2014 Non-shift worker 10 19 33 25 9 1 2 36 30 3294
2011 Shift worker 8 16 30 22 18 1 5 43 26 181
2011 Non-shift worker 10 18 33 25 11 0 3 37 29 3939
2008 Shift worker 6 15 31 28 16 0 4 46 21 194
2008 Non-shift worker 8 19 34 25 11 1 2 37 28 3415

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 17 32 22 15 2 6 39 26 119
2018 Non-shift worker 16 22 29 19 10 2 2 30 39 3487
2017 Shift worker 7 21 22 14 22 4 9 42 32 142
2017 Non-shift worker 17 24 28 16 9 2 3 27 44 3712
2014 Shift worker 25 16 20 18 17 3 2 37 43 142
2014 Non-shift worker 21 26 27 14 7 2 3 23 49 3307
2011 Shift worker 16 18 31 15 13 3 5 30 36 181
2011 Non-shift worker 22 23 27 15 9 1 3 24 47 3943
2008 Shift worker 8 20 26 24 17 0 4 43 29 194
2008 Non-shift worker 18 24 29 17 9 1 3 26 44 3419

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 10 24 29 18 5 6 53 20 120
2018 Non-shift worker 10 19 27 24 14 3 3 40 31 3473
2017 Shift worker 9 15 15 21 24 11 6 54 28 142
2017 Non-shift worker 11 19 26 21 14 4 5 39 32 3718
2014 Shift worker 8 15 28 23 19 5 2 45 25 142
2014 Non-shift worker 10 16 27 25 14 3 5 43 28 3307
2011 Shift worker 10 14 24 23 20 2 7 47 26 181
2011 Non-shift worker 8 14 27 26 17 2 6 46 24 3944
2008 Shift worker 4 20 16 24 28 3 6 57 26 194
2008 Non-shift worker 11 19 28 22 14 2 4 39 31 3423

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 19 28 21 11 6 7 36 32 120
2018 Non-shift worker 17 26 31 15 7 2 2 23 44 3496
2017 Shift worker 6 15 37 12 14 5 10 31 24 142
2017 Non-shift worker 17 25 31 14 7 3 3 22 45 3719
2014 Shift worker 17 24 31 13 10 3 2 24 43 142
2014 Non-shift worker 20 27 30 13 6 2 3 19 49 3311
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 24 14 12 12 5 1 60 26 118
2018 Non-shift worker 25 31 19 9 7 5 3 62 18 3487
2017 Shift worker 28 33 9 7 11 7 5 69 20 141
2017 Non-shift worker 28 32 15 9 8 4 4 65 18 3734
2014 Shift worker 27 34 12 7 13 1 7 66 21 143
2014 Non-shift worker 31 30 15 9 9 4 3 65 19 3317

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 25 7 10 10 0 0 74 20 117
2018 Non-shift worker 45 30 9 10 7 1 0 75 17 3478
2017 Shift worker 51 26 7 7 8 0 1 78 15 141
2017 Non-shift worker 45 30 9 8 7 1 0 76 15 3734
2014 Shift worker 45 27 7 10 10 1 0 73 20 143
2014 Non-shift worker 45 29 9 8 8 1 0 75 16 3319

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 13 19 17 13 17 3 38 38 117
2018 Non-shift worker 13 22 21 14 12 15 3 43 32 3481
2017 Shift worker 22 23 9 11 16 15 3 55 33 142
2017 Non-shift worker 13 22 18 15 13 17 3 43 34 3734
2014 Shift worker 12 22 15 13 19 15 4 41 40 143
2014 Non-shift worker 12 21 20 16 15 13 3 39 37 3314

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 23 7 5 10 1 0 78 15 118
2018 Non-shift worker 49 33 8 7 3 0 0 83 10 3485
2017 Shift worker 50 31 7 8 3 0 0 81 11 142
2017 Non-shift worker 44 37 8 7 3 0 0 82 11 3730
2014 Shift worker 41 39 6 4 8 1 0 81 12 143
2014 Non-shift worker 43 39 8 7 3 0 0 82 10 3313

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 36 15 5 6 2 0 74 11 118
2018 Non-shift worker 41 39 12 5 2 1 0 81 7 3489
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 32 13 5 2 0 1 79 8 120
2018 Non-shift worker 41 34 12 7 5 1 0 75 12 3493
2017 Shift worker 45 32 11 8 4 0 0 77 12 142
2017 Non-shift worker 41 34 11 8 5 1 1 76 13 3740
2014 Shift worker 37 38 7 5 12 1 0 76 17 143
2014 Non-shift worker 39 33 12 9 6 1 0 73 15 3318
2011 Shift worker 35 36 14 8 6 0 0 71 15 181
2011 Non-shift worker 33 35 13 10 8 0 0 69 18 3952
2008 Shift worker 31 35 17 8 9 0 0 66 17 194
2008 Non-shift worker 29 35 13 12 10 1 0 65 22 3428

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 33 11 7 1 1 1 81 8 118
2018 Non-shift worker 48 29 11 6 4 2 0 79 10 3491
2017 Shift worker 47 33 13 3 4 1 0 80 7 142
2017 Non-shift worker 48 29 11 6 4 2 1 79 10 3737
2014 Shift worker 43 31 10 7 7 1 2 75 14 143
2014 Non-shift worker 46 29 11 6 6 2 0 77 12 3317
2011 Shift worker 37 35 14 6 6 2 0 73 13 181
2011 Non-shift worker 40 30 12 9 7 2 0 71 16 3950
2008 Shift worker 38 32 10 9 9 1 0 72 18 194
2008 Non-shift worker 38 30 12 9 8 2 1 70 17 3426

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 37 7 9 2 0 0 83 11 120
2018 Non-shift worker 44 32 10 8 5 1 0 77 13 3480
2017 Shift worker 50 30 8 5 5 0 2 82 10 142
2017 Non-shift worker 45 32 10 8 5 1 0 78 13 3741
2014 Shift worker 42 34 10 6 8 1 0 76 14 143
2014 Non-shift worker 42 32 10 9 6 1 0 75 15 3317
2011 Shift worker 34 38 13 8 6 0 0 72 14 180
2011 Non-shift worker 37 33 11 10 8 0 0 70 18 3948
2008 Shift worker 34 33 14 9 9 0 0 67 19 194
2008 Non-shift worker 34 34 10 12 10 1 0 68 22 3429

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 25 8 4 2 2 0 86 6 120
2018 Non-shift worker 56 25 9 4 4 1 0 83 8 3483
2017 Shift worker 58 26 8 3 4 1 0 85 7 141
2017 Non-shift worker 57 24 10 4 4 1 0 82 8 3738

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 28 13 3 4 0 0 80 8 117
2018 Non-shift worker 49 28 10 6 5 0 0 78 12 3490
2017 Shift worker 55 26 8 6 6 0 0 81 11 142
2017 Non-shift worker 52 26 10 6 5 0 0 79 11 3730
2014 Shift worker 43 30 8 7 11 1 0 74 18 143
2014 Non-shift worker 49 27 11 6 5 0 0 77 12 3319
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 33 17 4 3 7 0 74 7 120
2018 Non-shift worker 31 31 17 8 6 6 0 66 16 3498
2017 Shift worker 36 25 16 8 5 9 0 68 14 142
2017 Non-shift worker 26 35 16 9 6 7 0 66 17 3740
2014 Shift worker 27 31 9 7 13 12 1 67 23 142
2014 Non-shift worker 25 35 16 9 7 7 0 65 18 3318
2011 Shift worker 22 27 20 9 17 5 0 52 27 180
2011 Non-shift worker 24 31 18 10 11 6 0 58 22 3949

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 27 16 13 8 2 0 63 21 120
2018 Non-shift worker 27 31 19 12 9 2 0 59 21 3489
2017 Shift worker 34 27 20 8 8 3 0 63 16 142
2017 Non-shift worker 22 34 19 13 9 3 0 58 23 3739
2014 Shift worker 24 29 16 10 14 6 1 57 26 142
2014 Non-shift worker 22 33 19 13 11 2 0 56 25 3318
2011 Shift worker 21 25 19 9 24 2 0 47 34 181
2011 Non-shift worker 21 30 17 14 16 2 0 53 30 3949
2008 Shift worker 18 31 14 16 20 2 0 49 36 195
2008 Non-shift worker 23 32 16 12 15 2 0 56 28 3431

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 32 18 18 6 5 0 56 25 120
2018 Non-shift worker 19 29 22 15 10 5 0 51 26 3490
2017 Shift worker 25 26 21 11 9 8 0 56 21 141
2017 Non-shift worker 15 30 21 16 11 6 0 49 29 3735
2014 Shift worker 18 26 21 10 17 8 1 48 29 142
2014 Non-shift worker 15 31 20 17 12 5 0 49 30 3315
2011 Shift worker 12 32 18 12 20 5 0 47 34 180
2011 Non-shift worker 13 30 18 18 16 5 0 45 35 3954
2008 Shift worker 11 27 20 21 17 4 0 40 40 195
2008 Non-shift worker 12 31 18 19 14 5 0 46 35 3427

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 36 18 10 7 4 0 63 19 120
2018 Non-shift worker 17 31 19 19 11 3 0 49 31 3494
2017 Shift worker 26 27 16 13 10 8 0 58 25 142
2017 Non-shift worker 15 32 20 17 12 4 0 49 30 3733
2014 Shift worker 20 30 15 15 15 3 1 52 32 142
2014 Non-shift worker 15 33 20 17 13 3 0 49 31 3315
2011 Shift worker 15 29 21 15 18 2 0 45 34 181
2011 Non-shift worker 14 31 18 19 16 2 0 46 36 3952
2008 Shift worker 15 30 18 18 17 2 0 46 36 195
2008 Non-shift worker 14 35 16 19 14 2 0 50 34 3429
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 45 14 9 2 1 0 75 11 120
2018 Non-shift worker 22 42 19 11 4 2 0 65 16 3499
2017 Shift worker 35 34 14 10 6 2 0 70 16 142
2017 Non-shift worker 22 41 19 12 5 2 0 64 17 3732
2014 Shift worker 22 34 16 12 13 2 0 57 26 143
2014 Non-shift worker 22 41 18 11 6 2 0 64 17 3318
2011 Shift worker 23 35 16 17 8 0 0 59 25 179
2011 Non-shift worker 22 40 16 11 8 2 0 63 20 3951

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 33 19 10 7 1 1 64 17 120
2018 Non-shift worker 31 38 14 8 4 2 1 72 13 3498
2017 Shift worker 34 37 10 13 4 2 1 73 17 142
2017 Non-shift worker 35 38 12 8 4 3 1 76 12 3724
2014 Shift worker 31 34 11 10 10 2 1 68 21 143
2014 Non-shift worker 37 37 11 6 4 3 1 77 11 3315
2011 Shift worker 31 33 11 10 7 6 2 70 18 180
2011 Non-shift worker 35 32 11 9 7 5 1 71 17 3953
2008 Shift worker 28 39 12 6 12 2 2 69 18 194
2008 Non-shift worker 33 33 12 10 7 4 1 69 18 3428

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 24 21 8 4 2 0 66 12 120
2018 Non-shift worker 28 39 21 7 4 2 0 68 11 3486

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 27 19 8 12 6 2 58 22 118
2018 Non-shift worker 19 25 21 12 11 10 2 50 26 3493
2017 Shift worker 25 28 13 12 10 5 7 61 24 142
2017 Non-shift worker 18 25 19 13 11 11 4 50 27 3731
2014 Shift worker 16 28 16 12 15 9 4 51 31 143
2014 Non-shift worker 17 24 19 13 14 11 3 47 31 3318
2011 Shift worker 15 20 18 12 18 14 4 42 36 181
2011 Non-shift worker 15 22 19 14 15 12 3 44 34 3954

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 29 17 11 11 3 0 60 22 119
2018 Non-shift worker 21 32 18 14 11 3 0 56 26 3495
2017 Shift worker 31 22 18 9 12 7 0 57 23 141
2017 Non-shift worker 20 31 18 16 11 3 1 53 29 3734
2014 Shift worker 25 31 14 11 14 4 1 59 26 143
2014 Non-shift worker 23 33 17 13 11 3 1 58 25 3317
2011 Shift worker 23 31 11 20 15 1 0 54 35 181
2011 Non-shift worker 24 33 15 13 13 2 0 58 27 3948
2008 Shift worker 20 29 23 12 14 1 0 50 27 194
2008 Non-shift worker 25 35 16 12 11 2 0 61 23 3431

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 32 15 7 15 3 4 61 23 119
2018 Non-shift worker 21 29 17 14 15 3 1 52 30 3490
2017 Shift worker 24 30 14 12 12 6 2 59 26 141
2017 Non-shift worker 18 28 16 16 16 3 3 49 34 3733
2014 Shift worker 16 30 8 16 21 3 6 51 41 143
2014 Non-shift worker 18 25 17 15 19 3 2 46 36 3317
2011 Shift worker 14 23 15 20 21 4 3 39 45 181
2011 Non-shift worker 15 26 16 16 23 2 2 43 41 3948
2008 Shift worker 14 32 16 15 19 3 1 48 35 194
2008 Non-shift worker 15 30 15 16 21 1 2 46 38 3430

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 36 20 10 5 2 1 65 15 120
2018 Non-shift worker 22 37 22 10 5 3 0 61 16 3493
2017 Shift worker 23 33 21 6 9 8 0 61 16 142
2017 Non-shift worker 21 38 21 11 6 3 0 61 18 3737

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 24 16 4 2 2 0 78 6 119
2018 Non-shift worker 38 35 16 4 2 5 1 77 6 3491
2017 Shift worker 38 33 17 2 2 8 0 77 4 141
2017 Non-shift worker 35 36 17 4 3 6 1 76 7 3732
2014 Shift worker 41 31 12 4 6 6 1 77 10 143
2014 Non-shift worker 39 34 15 4 2 6 1 78 6 3318

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 25 15 5 4 1 0 76 9 119
2018 Non-shift worker 40 38 13 4 2 2 0 80 7 3494
2017 Shift worker 43 40 10 4 1 2 0 85 6 142
2017 Non-shift worker 36 42 13 5 2 2 0 80 7 3734
2014 Shift worker 37 37 12 4 6 4 1 77 11 143
2014 Non-shift worker 37 38 14 5 3 3 0 78 8 3318
2011 Shift worker 26 36 14 12 10 2 0 64 22 181
2011 Non-shift worker 31 38 15 7 5 3 0 72 12 3952

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 24 9 7 5 0 0 80 12 118
2018 Non-shift worker 48 36 10 4 2 0 0 84 6 3478
2017 Shift worker 55 35 3 5 3 0 0 89 8 142
2017 Non-shift worker 44 38 9 5 3 0 0 83 8 3734
2014 Shift worker 44 35 6 9 6 1 0 80 15 142
2014 Non-shift worker 46 36 9 5 4 0 0 82 8 3319
2011 Shift worker 35 34 12 8 10 0 1 70 18 181
2011 Non-shift worker 40 36 11 6 6 0 0 77 12 3948
2008 Shift worker 34 37 12 10 7 1 0 72 16 195
2008 Non-shift worker 36 39 11 7 6 0 0 76 13 3430

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 26 14 6 7 0 0 73 13 119
2018 Non-shift worker 39 32 16 7 5 1 0 71 13 3486
2017 Shift worker 44 35 8 5 6 1 0 80 11 141
2017 Non-shift worker 35 34 16 9 6 1 0 69 15 3734
2014 Shift worker 35 35 9 8 13 1 0 71 20 143
2014 Non-shift worker 34 35 16 9 7 1 0 69 16 3318
2011 Shift worker 35 25 17 12 10 0 1 61 22 181
2011 Non-shift worker 33 32 17 9 9 0 0 65 18 3946

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 24 18 6 7 0 0 69 13 119
2018 Non-shift worker 37 34 15 8 5 0 0 72 13 3474
2017 Shift worker 41 36 9 7 7 1 0 78 13 141
2017 Non-shift worker 33 36 15 10 6 0 0 69 16 3738
2014 Shift worker 33 32 13 11 10 1 0 66 22 143
2014 Non-shift worker 32 36 15 9 6 1 0 69 16 3318
2011 Shift worker 31 32 13 14 9 0 0 64 23 181
2011 Non-shift worker 32 34 14 10 10 0 0 66 20 3949
2008 Shift worker 30 32 16 16 6 0 0 62 22 195
2008 Non-shift worker 34 38 12 10 7 0 0 71 17 3432

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 18 19 13 9 2 2 57 23 118
2018 Non-shift worker 34 27 18 11 7 3 1 63 18 3497
2017 Shift worker 36 29 16 8 7 4 1 68 16 142
2017 Non-shift worker 31 28 19 10 8 4 1 62 18 3734
2014 Shift worker 27 27 18 11 11 5 1 58 24 143
2014 Non-shift worker 33 27 17 10 8 4 1 63 19 3319
2011 Shift worker 31 24 20 12 9 4 0 57 22 181
2011 Non-shift worker 33 26 17 11 10 4 1 61 21 3950
2008 Shift worker 28 31 14 12 10 6 0 62 23 194
2008 Non-shift worker 31 28 16 11 7 4 2 63 20 3429
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 23 38 39 119
2018 Non-shift worker 26 38 36 3502
2017 Shift worker 20 43 37 142
2017 Non-shift worker 28 38 34 3735
2014 Shift worker 27 38 35 143
2014 Non-shift worker 29 37 34 3315
2011 Shift worker 22 47 31 181
2011 Non-shift worker 29 37 34 3952

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 24 10 27 9 25 5 25
2018 Non-shift worker 15 28 33 7 8 8 941
2017 Shift worker 15 28 16 3 34 3 28
2017 Non-shift worker 19 30 31 5 8 7 1028
2014 Shift worker 14 26 28 15 9999 17 39
2014 Non-shift worker 19 36 26 10 9999 10 960
2011 Shift worker 9 27 35 11 9999 18 41
2011 Non-shift worker 19 31 31 10 9999 10 1154
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 15 85 120
2018 Non-shift worker 14 86 3505

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 72 17
2018 Non-shift worker 52 504

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 17
2018 Non-shift worker 58 504

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 6 504

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 9 504

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 5 504

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 17
2018 Non-shift worker 37 502

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 17
2018 Non-shift worker 40 502

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 17
2018 Non-shift worker 50 502

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 17
2018 Non-shift worker 39 502

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 17
2018 Non-shift worker 37 502

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 75 17
2018 Non-shift worker 54 502

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 17
2018 Non-shift worker 30 502

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 17
2018 Non-shift worker 23 502

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 77 17
2018 Non-shift worker 56 503

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 18 503

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 7 503

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 7 503

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 9 469

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 9 469

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 17
2018 Non-shift worker 29 469

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 17
2018 Non-shift worker 45 469

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 17
2018 Non-shift worker 53 469

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 17
2018 Non-shift worker 14 469

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 18 23 3 9 23 5 51 17 120
2018 Non-shift worker 16 18 23 6 6 24 6 49 18 3491
2017 Shift worker 19 18 21 1 8 22 11 55 14 141
2017 Non-shift worker 15 19 19 6 7 26 7 51 20 3737
2014 Shift worker 19 13 15 8 9 25 11 50 27 142
2014 Non-shift worker 15 17 20 6 8 26 7 49 21 3318

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 28 13 6 6 11 1 72 13 120
2018 Non-shift worker 29 31 19 6 5 9 1 67 12 3491
2017 Shift worker 29 30 18 2 7 13 1 68 11 141
2017 Non-shift worker 26 32 18 7 5 11 1 66 13 3731
2014 Shift worker 30 27 18 7 8 10 1 64 17 143
2014 Non-shift worker 25 30 20 6 5 12 2 63 13 3316
2011 Shift worker 30 32 18 5 10 6 0 66 16 181
2011 Non-shift worker 29 36 17 6 5 7 0 70 11 3948
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 4 96 120
2018 Non-shift worker 7 93 3495

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 12 25 3 5 25 4 54 11 120
2018 Non-shift worker 18 17 25 3 3 29 6 53 10 3493
2017 Shift worker 21 18 17 5 4 23 12 59 15 142
2017 Non-shift worker 16 17 21 3 3 33 8 55 9 3740
2014 Shift worker 19 16 19 3 5 29 8 56 14 142
2014 Non-shift worker 16 15 21 3 4 34 8 53 11 3315

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 20 19 2 4 14 1 70 7 118
2018 Non-shift worker 30 29 21 4 3 12 1 68 8 3492
2017 Shift worker 27 31 14 5 4 12 6 71 12 142
2017 Non-shift worker 28 31 19 3 2 14 2 71 7 3735
2014 Shift worker 30 32 13 5 4 14 3 74 11 143
2014 Non-shift worker 27 28 20 3 3 17 2 68 8 3313
2011 Shift worker 25 41 14 5 5 10 0 73 12 181
2011 Non-shift worker 34 34 16 4 3 9 0 75 7 3953
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 28 19 20 20 0 0 41 40 120
2018 Non-shift worker 21 25 22 13 17 0 1 47 31 3494
2017 Shift worker 24 21 21 16 14 1 4 47 31 141
2017 Non-shift worker 28 27 20 11 11 0 2 56 24 3725

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 32 27 16 3 0 0 53 19 118
2018 Non-shift worker 16 27 28 16 11 0 1 44 28 3502
2017 Shift worker 31 31 26 7 3 1 2 63 11 142
2017 Non-shift worker 16 28 26 17 11 0 1 45 29 3729

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 30 27 9 3 0 1 60 12 120
2018 Non-shift worker 22 31 25 12 8 0 1 54 20 3485
2017 Shift worker 32 34 19 10 3 0 2 67 13 142
2017 Non-shift worker 23 30 23 13 8 1 2 54 22 3723

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 25 22 17 12 0 1 49 30 120
2018 Non-shift worker 19 26 24 16 12 1 1 47 29 3488
2017 Shift worker 28 21 18 19 9 1 3 51 29 142
2017 Non-shift worker 19 24 22 18 15 1 2 44 34 3729

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 28 14 3 2 1 3 80 5 119
2018 Non-shift worker 45 27 14 5 3 0 5 76 9 3484
2017 Shift worker 45 24 13 4 2 0 11 78 7 142
2017 Non-shift worker 43 28 12 5 4 1 8 77 9 3717

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 23 22 10 8 0 0 61 18 119
2018 Non-shift worker 32 30 21 10 7 0 1 62 17 3498
2017 Shift worker 34 28 19 11 5 0 3 64 16 142
2017 Non-shift worker 31 32 20 11 6 0 1 63 17 3728

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 30 22 7 3 1 0 67 11 120
2018 Non-shift worker 24 37 23 10 5 1 1 62 15 3490
2017 Shift worker 40 27 19 8 2 1 3 70 11 141
2017 Non-shift worker 27 34 21 11 5 1 1 63 16 3722

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 33 21 10 4 2 1 64 14 120
2018 Non-shift worker 19 33 25 14 7 1 1 54 21 3495
2017 Shift worker 39 25 21 10 1 1 2 67 11 142
2017 Non-shift worker 20 32 24 14 8 1 1 54 22 3722

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 32 23 7 3 1 0 66 10 120
2018 Non-shift worker 23 34 22 13 7 0 1 57 21 3485
2017 Shift worker 34 30 20 9 5 1 2 65 14 142
2017 Non-shift worker 24 33 21 12 8 1 1 59 20 3727

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 35 19 7 7 1 0 67 14 117
2018 Non-shift worker 24 31 24 13 7 0 1 56 20 3481
2017 Shift worker 36 34 16 7 2 2 3 73 10 141
2017 Non-shift worker 25 33 22 11 7 1 2 59 18 3722

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 22 15 5 3 1 0 77 8 118
2018 Non-shift worker 52 26 12 4 3 0 2 79 8 3471
2017 Shift worker 53 25 14 3 1 0 5 82 4 141
2017 Non-shift worker 54 25 11 5 3 0 2 80 8 3732

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 22 8 2 1 2 3 88 3 120
2018 Non-shift worker 68 16 6 3 2 1 5 89 5 3478

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 8 9 3 10 3 2 77 14 120
2018 Non-shift worker 68 15 6 3 3 1 3 87 7 3482
2017 Shift worker 67 15 5 3 4 1 4 87 8 141
2017 Non-shift worker 70 13 7 4 3 1 3 86 7 3730

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 22 12 4 7 2 1 77 11 120
2018 Non-shift worker 54 27 11 4 3 0 1 82 7 3499
2017 Shift worker 57 25 8 3 5 0 3 84 8 141
2017 Non-shift worker 56 27 10 4 2 0 2 84 6 3727

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 13 12 6 3 2 0 79 8 119
2018 Non-shift worker 56 21 11 5 5 0 1 78 10 3486
2017 Shift worker 66 15 6 5 5 1 3 84 10 140
2017 Non-shift worker 60 20 9 5 4 0 2 82 9 3730

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 5 4 2 2 2 27 90 5 119
2018 Non-shift worker 51 12 6 2 1 0 28 88 4 3471
2017 Shift worker 66 8 2 1 1 0 23 95 2 142
2017 Non-shift worker 53 12 5 2 1 0 26 89 5 3726

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 19 11 1 1 2 4 87 2 120
2018 Non-shift worker 60 22 9 2 2 0 5 87 4 3480
2017 Shift worker 70 16 4 2 1 0 7 93 3 141
2017 Non-shift worker 63 20 7 2 1 1 6 88 4 3710

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 18 7 6 6 1 1 81 12 120
2018 Non-shift worker 69 16 6 3 3 1 3 89 5 3492
2017 Shift worker 69 13 9 4 1 0 4 85 5 142
2017 Non-shift worker 69 17 6 3 2 1 4 89 5 3727

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 35 7 9 3 1 1 80 12 120
2018 Non-shift worker 48 31 13 4 2 0 3 81 6 3488
2017 Shift worker 54 29 10 1 1 0 4 87 3 142
2017 Non-shift worker 52 29 12 3 2 0 2 83 5 3727

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 30 29 13 5 0 0 52 18 120
2018 Non-shift worker 13 34 37 12 4 0 0 47 16 3506
2017 Shift worker 21 35 32 7 3 0 2 57 10 141
2017 Non-shift worker 11 33 38 12 5 0 0 44 17 3742

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 16 33 23 20 0 0 42 24 120
2018 Non-shift worker 8 18 38 24 11 0 0 35 27 3478
2017 Shift worker 4 11 37 25 20 1 1 46 15 141
2017 Non-shift worker 7 18 40 23 11 0 0 34 26 3729

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 37 19 7 10 4 0 62 17 120
2018 Non-shift worker 24 39 21 9 4 4 0 65 13 3492
2017 Shift worker 17 30 16 11 12 13 1 55 27 142
2017 Non-shift worker 16 34 22 11 7 9 0 55 21 3737

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 32 18 10 9 3 0 61 20 120
2018 Non-shift worker 23 37 19 11 7 2 0 62 19 3498
2017 Shift worker 22 42 15 11 8 3 0 66 19 142
2017 Non-shift worker 17 39 20 14 8 3 0 57 23 3730
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 24 23 10 14 5 1 25 75 120
2018 Non-shift worker 30 26 20 11 11 2 1 30 70 3502
2017 Shift worker 26 20 26 8 11 5 4 28 72 142
2017 Non-shift worker 36 26 17 8 6 5 1 39 61 3741

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 85
2018 Non-shift worker 15 2401
2017 Shift worker 16 93
2017 Non-shift worker 13 2133

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 85
2018 Non-shift worker 32 2401
2017 Shift worker 22 93
2017 Non-shift worker 23 2133

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 85
2018 Non-shift worker 18 2401
2017 Shift worker 11 93
2017 Non-shift worker 10 2133

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 56 85
2018 Non-shift worker 59 2401
2017 Shift worker 60 93
2017 Non-shift worker 58 2133

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 85
2018 Non-shift worker 5 2401
2017 Shift worker 8 93
2017 Non-shift worker 5 2133

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 85
2018 Non-shift worker 30 2401

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 85
2018 Non-shift worker 27 2402
2017 Shift worker 24 93
2017 Non-shift worker 33 2133

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 10 41 18 9 4 19 77
2018 Non-shift worker 12 43 16 10 4 15 2265
2017 Shift worker 8 55 17 9 2 10 91
2017 Non-shift worker 16 52 16 6 2 7 2081

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 43 57 85
2018 Non-shift worker 26 74 2384

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 22 19 18 25 2 6 33 46 85
2018 Non-shift worker 7 16 18 18 30 2 8 26 54 2393
2017 Shift worker 10 15 17 21 21 6 10 30 50 93
2017 Non-shift worker 8 19 19 16 21 3 14 33 44 2149

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 14 18 22 32 3 6 21 60 84
2018 Non-shift worker 4 10 16 17 41 2 9 16 66 2390
2017 Shift worker 7 8 19 18 37 3 8 16 63 94
2017 Non-shift worker 4 11 16 16 33 4 16 19 61 2151

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 20 10 8 7 3 12 71 18 119
2018 Non-shift worker 42 15 14 9 11 1 7 63 22 3497
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