2018 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	49	8	11	4	0	77	15	918
2018	Does not provide services to public	27	47	10	11	3	1	75	14	3463
2017	Provides services to public	28	42	12	12	5	0	70	18	1014
2017	Does not provide services to public	30	42	11	11	4	0	73	16	3554
2014	Provides services to public	28	44	11	13	5	0	72	17	1031
2014	Does not provide services to public	28	42	12	13	5	0	70	17	3588
2011	Provides services to public	23	49	11	12	5	1	72	17	1008
2011	Does not provide services to public	24	42	14	13	6	1	67	19	3374
2008	Provides services to public	23	40	17	14	6	1	63	20	1098
2008	Does not provide services to public	22	40	16	15	7	1	62	22	2975

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	42	8	6	2	84	8	916
2018	Does not provide services to public	43	41	8	5	2	85	7	3457
2017	Provides services to public	48	37	8	5	3	85	7	1012
2017	Does not provide services to public	46	40	7	5	2	86	7	3552
2014	Provides services to public	43	40	9	6	2	83	8	1031
2014	Does not provide services to public	42	41	9	6	2	83	8	3588
2011	Provides services to public	45	39	7	6	3	84	9	1011
2011	Does not provide services to public	45	37	8	6	3	83	9	3374
2008	Provides services to public	43	41	8	5	2	84	7	1097
2008	Does not provide services to public	41	42	9	6	2	83	8	2971

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	45	7	5	2	87	6	910
2018	Does not provide services to public	46	41	6	5	2	87	7	3434
2017	Provides services to public	49	37	6	5	3	86	7	1010
2017	Does not provide services to public	49	37	6	5	2	87	7	3548
2014	Provides services to public	46	40	7	5	2	86	7	1031
2014	Does not provide services to public	46	39	6	6	2	86	8	3589
2011	Provides services to public	44	43	5	6	2	87	8	1008
2011	Does not provide services to public	46	41	6	4	2	87	7	3375
2008	Provides services to public	43	44	5	5	3	88	7	1099
2008	Does not provide services to public	43	44	6	5	2	87	7	2975

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	37	12	8	4	0	0	75	12	914
2018	Does not provide services to public	45	34	10	6	3	0	0	80	10	3457
2017	Provides services to public	40	33	14	8	5	0	0	73	13	1010
2017	Does not provide services to public	45	34	9	7	4	1	1	80	11	3550
2014	Provides services to public	35	31	14	10	7	0	1	68	18	1029
2014	Does not provide services to public	40	34	12	8	4	1	1	75	13	3588
2011	Provides services to public	30	42	11	9	7	1	0	73	16	1009
2011	Does not provide services to public	37	38	11	9	4	1	1	76	13	3375

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	47	12	6	4	79	10	911
2018	Does not provide services to public	35	44	10	7	3	79	10	3447
2017	Provides services to public	34	45	10	7	4	79	11	1013
2017	Does not provide services to public	35	46	9	6	3	81	10	3555
2014	Provides services to public	29	48	11	8	4	77	12	1032
2014	Does not provide services to public	31	46	11	9	4	77	12	3587
2011	Provides services to public	32	46	10	7	5	78	12	1009
2011	Does not provide services to public	31	44	12	8	5	75	13	3377
2008	Provides services to public	33	45	10	7	5	78	12	1095
2008	Does not provide services to public	33	43	11	9	4	76	13	2963

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	39	18	12	8	62	20	915
2018	Does not provide services to public	29	38	16	11	6	67	17	3454
2017	Provides services to public	25	37	15	13	10	62	23	1011
2017	Does not provide services to public	28	39	14	12	6	67	18	3552
2014	Provides services to public	19	39	16	15	10	59	25	1032
2014	Does not provide services to public	24	39	16	14	7	63	21	3587
2011	Provides services to public	17	36	21	15	11	53	26	1011
2011	Does not provide services to public	21	38	16	15	9	60	24	3376

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	44	13	11	6	70	17	917
2018	Does not provide services to public	29	45	13	10	3	74	14	3455
2017	Provides services to public	32	41	11	10	5	73	16	1010
2017	Does not provide services to public	31	43	12	10	4	74	14	3554

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	46	8	5	3	0	84	8	918
2018	Does not provide services to public	44	42	9	4	1	0	86	5	3457
2017	Provides services to public	38	40	11	6	4	0	79	10	1013
2017	Does not provide services to public	41	42	9	6	2	0	83	8	3546
2014	Provides services to public	35	42	11	7	4	1	78	11	1032
2014	Does not provide services to public	38	42	11	6	3	0	80	9	3585
2011	Provides services to public	31	44	13	7	4	0	76	11	1011
2011	Does not provide services to public	33	45	12	6	3	1	78	10	3377
2008	Provides services to public	34	42	12	7	5	1	76	12	1099
2008	Does not provide services to public	35	41	11	8	4	1	78	12	2970

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	45	13	10	6	71	16	914
2018	Does not provide services to public	33	40	13	9	5	74	14	3456
2017	Provides services to public	27	38	15	12	8	66	19	1010
2017	Does not provide services to public	31	41	13	9	5	72	14	3546

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	38	9	3	2	85	5	911
2018	Does not provide services to public	48	38	9	3	2	86	4	3437
2017	Provides services to public	48	39	7	3	2	88	4	1010
2017	Does not provide services to public	52	36	8	3	1	88	4	3544
2014	Provides services to public	54	35	6	4	1	89	5	1031
2014	Does not provide services to public	56	32	8	3	1	88	4	3587
2011	Provides services to public	51	35	9	3	1	86	5	1010
2011	Does not provide services to public	53	35	8	3	1	88	4	3373

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	42	15	13	6	66	19	915
2018	Does not provide services to public	31	43	12	9	5	74	14	3445
2017	Provides services to public	26	43	13	11	6	69	17	1009
2017	Does not provide services to public	32	44	11	9	4	76	13	3542
2014	Provides services to public	20	43	14	14	7	64	22	1031
2014	Does not provide services to public	23	45	13	12	6	68	18	3588
2011	Provides services to public	21	44	15	12	8	65	20	1010
2011	Does not provide services to public	25	45	13	10	7	70	17	3371

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	38	17	11	5	66	17	908
2018	Does not provide services to public	36	37	13	9	4	74	13	3442
2017	Provides services to public	29	37	16	10	8	66	18	1010
2017	Does not provide services to public	37	36	13	9	4	74	14	3544
2014	Provides services to public	27	35	15	14	8	63	22	1031
2014	Does not provide services to public	32	37	14	10	6	70	16	3586

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	25	37	17	14	6	0	0	62	21	912
2018	Does not provide services to public	30	38	16	10	5	0	1	69	15	3444
2017	Provides services to public	27	36	18	12	7	0	0	63	19	1009
2017	Does not provide services to public	30	39	15	10	4	0	1	70	14	3543
2014	Provides services to public	25	40	14	13	8	1	0	65	21	1030
2014	Does not provide services to public	28	40	16	10	5	0	1	69	15	3585
2011	Provides services to public	26	42	15	11	4	0	0	69	16	1008
2011	Does not provide services to public	30	43	14	9	3	1	1	74	12	3372

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	45	10	5	3	82	8	916
2018	Does not provide services to public	41	40	11	5	2	82	7	3456
2017	Provides services to public	38	43	10	6	3	81	9	1011
2017	Does not provide services to public	42	41	9	5	2	83	7	3543
2014	Provides services to public	37	44	10	6	2	82	8	1031
2014	Does not provide services to public	39	42	11	5	2	81	8	3585
2011	Provides services to public	39	44	9	6	3	83	8	1010
2011	Does not provide services to public	38	44	10	6	3	82	8	3376
2008	Provides services to public	41	43	8	5	2	84	8	1098
2008	Does not provide services to public	39	44	9	6	2	83	8	2971

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	35	19	10	7	0	65	16	917
2018	Does not provide services to public	33	33	19	9	6	1	67	14	3463
2017	Provides services to public	33	35	18	8	6	1	68	13	1014
2017	Does not provide services to public	33	37	17	7	5	1	71	12	3555
2014	Provides services to public	32	35	18	9	4	0	68	14	1030
2014	Does not provide services to public	30	37	18	8	6	1	67	14	3588
2011	Provides services to public	27	38	19	8	7	1	66	15	1011
2011	Does not provide services to public	27	36	20	10	6	1	64	16	3377
2008	Provides services to public	23	33	21	13	8	0	57	22	1100
2008	Does not provide services to public	22	35	22	12	8	0	58	20	2971

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	28	35	19	6	1	0	25	40	918
2018	Does not provide services to public	7	25	39	20	7	1	1	27	33	3463
2017	Provides services to public	10	24	36	17	9	1	2	27	36	1003
2017	Does not provide services to public	8	22	40	19	7	1	2	27	31	3539
2014	Provides services to public	11	27	35	19	5	2	1	24	40	1030
2014	Does not provide services to public	8	27	40	17	6	1	2	24	35	3581
2011	Provides services to public	14	33	32	15	3	1	2	19	49	1008
2011	Does not provide services to public	12	30	37	14	5	1	2	19	43	3368
2008	Provides services to public	15	32	35	12	3	1	2	15	48	1093
2008	Does not provide services to public	12	34	35	13	4	1	1	17	47	2966

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	24	31	21	9	2	1	31	37	912
2018	Does not provide services to public	8	18	31	26	13	3	1	41	27	3448
2017	Provides services to public	12	20	29	22	12	2	3	36	34	1005
2017	Does not provide services to public	9	17	31	24	13	3	3	39	28	3532
2014	Provides services to public	12	24	31	20	9	2	1	30	38	1031
2014	Does not provide services to public	9	21	32	22	10	3	2	34	32	3577
2011	Provides services to public	21	26	27	16	5	2	2	21	50	1007
2011	Does not provide services to public	19	27	30	14	6	2	2	21	48	3369
2008	Provides services to public	25	28	25	13	5	1	2	19	55	1098
2008	Does not provide services to public	20	29	28	13	5	2	2	19	52	2966

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	29	25	12	5	2	2	17	57	916
2018	Does not provide services to public	20	28	28	15	6	2	2	22	49	3458
2017	Provides services to public	27	29	24	10	6	1	4	16	58	1006
2017	Does not provide services to public	20	27	30	12	6	1	3	19	49	3540
2014	Provides services to public	35	27	21	10	4	2	1	15	63	1029
2014	Does not provide services to public	27	28	27	9	5	2	2	15	58	3584
2011	Provides services to public	31	29	23	8	3	2	3	12	64	1007
2011	Does not provide services to public	26	30	25	10	5	1	3	15	59	3367
2008	Provides services to public	37	26	20	9	4	2	3	13	66	1097
2008	Does not provide services to public	31	29	23	9	4	2	2	13	63	2963

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	10	16	34	29	10	1	1	39	26	914
2018	Does not provide services to public	9	19	33	26	11	1	1	38	28	3447
2017	Provides services to public	8	15	34	27	13	1	3	41	24	998
2017	Does not provide services to public	8	18	33	24	13	1	2	38	27	3530
2014	Provides services to public	7	20	33	28	9	1	1	38	28	1027
2014	Does not provide services to public	9	20	35	24	9	1	2	35	30	3566
2011	Provides services to public	12	22	32	23	7	1	3	32	36	1006
2011	Does not provide services to public	11	22	35	23	8	1	2	31	33	3365
2008	Provides services to public	14	22	30	22	8	1	3	31	38	1098
2008	Does not provide services to public	12	22	34	22	8	1	1	31	35	2961

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	27	24	14	7	1	1	21	54	916
2018	Does not provide services to public	15	25	29	18	10	2	2	29	41	3459
2017	Provides services to public	25	25	26	12	9	1	3	22	52	1005
2017	Does not provide services to public	16	24	29	16	10	2	4	27	43	3539
2014	Provides services to public	26	27	25	12	6	2	1	19	55	1029
2014	Does not provide services to public	18	28	27	14	8	2	3	23	49	3577
2011	Provides services to public	29	28	26	10	4	1	2	14	59	1007
2011	Does not provide services to public	24	29	27	11	5	1	3	17	55	3372
2008	Provides services to public	25	26	27	13	5	1	2	19	53	1096
2008	Does not provide services to public	21	27	27	15	6	1	3	22	50	2962

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	13	22	27	23	11	2	1	35	37	907
2018	Does not provide services to public	10	18	30	24	13	3	2	39	29	3446
2017	Provides services to public	13	18	27	21	15	2	3	38	33	1004
2017	Does not provide services to public	10	16	28	23	15	3	5	41	29	3538
2014	Provides services to public	10	16	29	26	12	3	3	41	28	1027
2014	Does not provide services to public	7	15	28	28	13	3	4	45	24	3581
2011	Provides services to public	12	20	26	23	12	2	5	37	34	1008
2011	Does not provide services to public	10	18	28	24	12	2	5	40	30	3363
2008	Provides services to public	19	22	25	17	9	3	4	28	45	1098
2008	Does not provide services to public	14	24	28	18	9	3	4	29	41	2966

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	28	26	13	7	2	1	21	52	916
2018	Does not provide services to public	17	26	31	13	8	3	1	22	45	3456
2017	Provides services to public	24	26	27	11	7	2	3	19	52	1007
2017	Does not provide services to public	19	24	31	13	7	3	4	21	46	3540
2014	Provides services to public	23	25	30	12	6	3	2	19	50	1031
2014	Does not provide services to public	20	26	31	12	6	2	3	19	48	3580

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	35	19	11	7	5	3	61	19	913
2018	Does not provide services to public	24	35	17	8	5	7	5	66	15	3456
2017	Provides services to public	26	32	14	12	7	5	4	64	20	1013
2017	Does not provide services to public	29	32	14	8	6	6	5	68	16	3551
2014	Provides services to public	28	34	15	8	8	5	2	66	17	1031
2014	Does not provide services to public	31	31	13	9	5	5	5	70	15	3586

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	33	12	11	5	1	72	16	909
2018	Does not provide services to public	45	32	9	9	4	1	78	13	3450
2017	Provides services to public	43	32	10	9	5	0	76	15	1013
2017	Does not provide services to public	46	31	9	8	6	1	77	14	3551
2014	Provides services to public	42	33	9	9	5	1	76	15	1032
2014	Does not provide services to public	46	32	8	8	5	1	78	13	3588

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	23	20	15	12	13	4	42	33	913
2018	Does not provide services to public	12	23	19	15	8	19	4	45	30	3449
2017	Provides services to public	11	24	19	17	11	15	3	43	34	1012
2017	Does not provide services to public	12	21	18	14	9	21	5	44	32	3550
2014	Provides services to public	10	23	19	18	13	14	3	40	38	1032
2014	Does not provide services to public	11	23	17	15	10	19	5	44	33	3585

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	36	9	5	3	83	8	913
2018	Does not provide services to public	52	35	6	5	2	87	7	3457
2017	Provides services to public	45	38	8	6	3	83	9	1012
2017	Does not provide services to public	52	34	6	5	2	86	8	3552
2014	Provides services to public	45	40	8	4	2	85	7	1030
2014	Does not provide services to public	48	37	7	5	2	86	7	3586

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	44	12	5	3	1	0	81	7	913
2018	Does not provide services to public	44	40	10	4	2	1	0	85	6	3459

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	40	12	9	4	0	0	75	13	913
2018	Does not provide services to public	40	36	11	7	4	1	0	77	12	3447
2017	Provides services to public	37	37	11	10	5	1	0	74	15	1012
2017	Does not provide services to public	41	37	10	8	4	0	1	78	12	3554
2014	Provides services to public	32	40	11	10	6	1	0	73	16	1032
2014	Does not provide services to public	39	37	11	8	5	1	0	76	13	3587
2011	Provides services to public	28	39	15	10	7	1	0	68	17	1006
2011	Does not provide services to public	34	38	12	10	6	0	0	72	16	3375
2008	Provides services to public	26	36	12	13	12	0	1	63	25	1099
2008	Does not provide services to public	27	38	14	12	8	1	1	65	21	2971

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	34	12	7	4	1	0	77	11	912
2018	Does not provide services to public	49	30	10	6	3	2	1	81	9	3442
2017	Provides services to public	42	35	10	7	4	1	0	78	11	1012
2017	Does not provide services to public	48	32	9	5	3	2	0	82	9	3553
2014	Provides services to public	41	34	11	7	5	2	1	76	12	1031
2014	Does not provide services to public	45	32	11	6	3	2	1	79	9	3585
2011	Provides services to public	35	36	14	8	5	2	0	72	14	1008
2011	Does not provide services to public	40	34	12	8	4	2	1	76	12	3376
2008	Provides services to public	34	33	13	10	8	2	1	69	18	1097
2008	Does not provide services to public	38	33	12	9	6	2	1	73	14	2968

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	35	12	8	5	0	75	13	911
2018	Does not provide services to public	43	34	10	8	4	1	78	12	3433
2017	Provides services to public	41	34	9	9	5	1	76	14	1011
2017	Does not provide services to public	44	35	8	7	4	1	80	11	3551
2014	Provides services to public	35	36	13	10	6	1	72	15	1032
2014	Does not provide services to public	43	35	10	8	4	1	78	12	3588
2011	Provides services to public	32	39	12	10	7	1	71	17	1008
2011	Does not provide services to public	37	36	11	11	5	0	73	16	3375
2008	Provides services to public	32	36	11	10	10	0	68	21	1098
2008	Does not provide services to public	33	36	11	12	8	1	69	20	2971

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	56	27	8	4	4	1	84	8	911
2018	Does not provide services to public	58	26	8	4	3	1	85	7	3438
2017	Provides services to public	54	27	10	3	5	1	82	8	1011
2017	Does not provide services to public	61	23	8	4	3	1	85	7	3553

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	45	32	11	7	5	77	12	911
2018	Does not provide services to public	49	29	10	7	4	78	11	3446
2017	Provides services to public	49	29	10	8	5	78	12	1010
2017	Does not provide services to public	54	27	8	6	4	82	10	3546
2014	Provides services to public	41	33	11	9	5	75	14	1032
2014	Does not provide services to public	50	29	10	6	4	79	10	3586

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	13	28	24	14	8	2	12	47	25	248
2018	Does not provide services to public	20	33	18	8	4	5	12	64	14	1035
2017	Provides services to public	14	33	23	12	7	5	6	53	22	272
2017	Does not provide services to public	20	34	16	10	4	5	11	64	16	1073
2014	Provides services to public	16	33	19	13	8	3	10	56	23	257
2014	Does not provide services to public	22	32	16	9	4	6	11	65	15	1075

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	35	19	9	6	9	0	64	16	917
2018	Does not provide services to public	29	33	17	8	4	10	0	68	13	3464
2017	Provides services to public	26	33	16	10	7	8	0	64	19	1011
2017	Does not provide services to public	28	34	15	8	5	10	1	69	14	3555
2014	Provides services to public	23	33	18	9	7	10	0	62	18	1030
2014	Does not provide services to public	26	34	16	8	5	11	0	67	15	3587
2011	Provides services to public	17	31	20	12	11	9	1	53	25	1010
2011	Does not provide services to public	20	31	20	11	8	9	0	56	21	3367

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	31	20	16	11	3	51	28	918
2018	Does not provide services to public	24	34	18	13	7	3	60	21	3454
2017	Provides services to public	19	33	19	15	12	2	53	28	1013
2017	Does not provide services to public	22	34	19	13	8	4	59	21	3550
2014	Provides services to public	16	32	21	16	13	2	49	29	1030
2014	Does not provide services to public	20	34	20	15	8	3	55	24	3586
2011	Provides services to public	12	25	21	20	19	3	38	40	1010
2011	Does not provide services to public	13	27	23	19	15	3	42	35	3370
2008	Provides services to public	12	26	19	19	20	3	40	40	1099
2008	Does not provide services to public	16	27	21	18	15	3	45	34	2976

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	26	19	24	15	5	40	40	914
2018	Does not provide services to public	15	30	22	17	9	6	48	28	3454
2017	Provides services to public	12	28	21	18	16	5	42	36	1009
2017	Does not provide services to public	15	30	21	17	10	7	48	29	3550
2014	Provides services to public	10	24	24	20	16	6	36	39	1031
2014	Does not provide services to public	12	28	23	19	12	6	43	32	3584
2011	Provides services to public	6	24	21	26	18	5	31	46	1009
2011	Does not provide services to public	7	24	22	25	15	6	33	44	3364
2008	Provides services to public	6	21	20	25	24	5	28	51	1096
2008	Does not provide services to public	7	23	19	25	19	6	32	47	2971

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	27	21	24	15	2	39	39	916
2018	Does not provide services to public	14	32	19	20	11	4	48	32	3460
2017	Provides services to public	14	30	19	19	14	3	46	35	1010
2017	Does not provide services to public	15	33	18	18	11	5	50	30	3548
2014	Provides services to public	10	32	20	21	14	3	43	36	1030
2014	Does not provide services to public	12	33	20	19	11	4	48	32	3582
2011	Provides services to public	7	30	19	24	17	3	38	42	1007
2011	Does not provide services to public	8	28	19	23	18	3	38	42	3364
2008	Provides services to public	10	29	20	21	17	3	40	39	1099
2008	Does not provide services to public	10	31	18	24	14	2	42	39	2973

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	42	22	12	7	1	58	20	915
2018	Does not provide services to public	21	44	19	11	3	2	66	14	3468
2017	Provides services to public	18	42	19	13	6	1	61	20	1009
2017	Does not provide services to public	21	43	18	11	4	2	66	15	3546
2014	Provides services to public	15	42	19	14	8	2	58	22	1030
2014	Does not provide services to public	19	41	20	13	5	2	62	18	3586
2011	Provides services to public	10	38	21	18	11	2	50	29	1010
2011	Does not provide services to public	13	37	20	17	10	2	51	28	3374

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	42	15	10	4	1	0	71	14	913
2018	Does not provide services to public	32	43	12	7	3	3	1	77	11	3456
2017	Provides services to public	31	39	13	10	4	3	1	72	15	1008
2017	Does not provide services to public	35	40	11	7	3	2	1	78	10	3545
2014	Provides services to public	36	42	11	6	2	2	1	80	9	1031
2014	Does not provide services to public	40	40	9	5	2	3	1	83	8	3582
2011	Provides services to public	27	43	12	9	4	3	1	73	14	1009
2011	Does not provide services to public	32	39	12	8	5	4	1	74	13	3371
2008	Provides services to public	25	37	15	11	8	2	1	65	19	1098
2008	Does not provide services to public	28	36	13	12	6	4	1	68	18	2974

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	41	20	7	3	1	0	70	10	911
2018	Does not provide services to public	31	42	18	5	2	2	0	74	7	3447

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	31	18	14	10	6	2	54	26	915
2018	Does not provide services to public	19	28	19	13	9	10	3	54	25	3457
2017	Provides services to public	20	29	16	13	13	8	2	54	29	1010
2017	Does not provide services to public	19	26	16	13	11	11	4	53	28	3546
2014	Provides services to public	17	25	18	16	13	9	1	48	32	1032
2014	Does not provide services to public	16	25	17	15	12	12	3	48	31	3586
2011	Provides services to public	11	25	18	17	14	11	3	42	37	1010
2011	Does not provide services to public	13	22	17	17	14	13	3	42	37	3366

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	35	18	17	9	1	0	55	27	914
2018	Does not provide services to public	21	36	19	14	8	2	0	58	23	3455
2017	Provides services to public	20	38	16	15	9	2	0	59	25	1012
2017	Does not provide services to public	22	37	15	14	8	3	1	61	23	3547
2014	Provides services to public	20	36	18	15	9	2	1	58	24	1031
2014	Does not provide services to public	20	35	17	16	9	3	0	57	26	3585
2011	Provides services to public	15	39	18	15	11	1	0	55	27	1008
2011	Does not provide services to public	16	33	20	18	11	1	0	51	30	3374
2008	Provides services to public	15	33	21	16	13	2	1	49	30	1100
2008	Does not provide services to public	14	34	19	18	13	2	0	49	32	2974

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	32	16	18	14	1	1	51	33	914
2018	Does not provide services to public	20	30	16	15	14	2	2	53	31	3465
2017	Provides services to public	17	30	17	16	17	3	2	48	34	1009
2017	Does not provide services to public	19	28	14	16	17	3	3	50	35	3548
2014	Provides services to public	16	29	17	17	18	2	1	46	36	1031
2014	Does not provide services to public	15	28	14	18	19	3	3	45	39	3587
2011	Provides services to public	14	24	17	20	21	2	2	40	42	1008
2011	Does not provide services to public	11	26	16	22	21	2	2	39	44	3375
2008	Provides services to public	15	33	13	17	19	1	2	49	37	1096
2008	Does not provide services to public	15	32	13	17	18	2	2	50	37	2971

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	38	24	11	6	2	0	57	18	914
2018	Does not provide services to public	20	41	21	10	4	4	0	64	14	3457
2017	Provides services to public	17	39	22	13	5	3	0	58	19	1010
2017	Does not provide services to public	19	41	20	11	4	4	1	63	16	3549

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	39	17	4	2	5	0	76	6	914
2018	Does not provide services to public	39	36	14	4	1	5	0	80	6	3450
2017	Provides services to public	30	39	16	5	3	7	1	74	8	1012
2017	Does not provide services to public	35	37	14	4	2	6	1	78	7	3548
2014	Provides services to public	38	36	14	3	2	6	1	80	5	1032
2014	Does not provide services to public	38	36	14	3	2	7	0	80	5	3582

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	40	15	5	2	1	0	78	7	915
2018	Does not provide services to public	40	41	10	5	2	2	0	83	6	3447
2017	Provides services to public	32	45	12	5	3	3	0	79	8	1011
2017	Does not provide services to public	38	42	11	5	2	2	0	82	7	3546
2014	Provides services to public	36	41	13	5	2	2	0	79	8	1030
2014	Does not provide services to public	38	41	12	4	2	3	0	81	6	3585
2011	Provides services to public	21	44	16	9	5	4	1	69	14	1009
2011	Does not provide services to public	25	42	18	7	4	5	0	70	11	3365

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	42	9	4	3	0	84	7	915
2018	Does not provide services to public	48	38	8	4	2	0	86	5	3449
2017	Provides services to public	40	42	9	5	3	0	82	9	1011
2017	Does not provide services to public	45	38	9	5	2	0	84	7	3551
2014	Provides services to public	42	39	11	6	3	0	81	9	1030
2014	Does not provide services to public	45	39	10	4	2	1	84	6	3582
2011	Provides services to public	28	43	15	9	5	1	71	13	1009
2011	Does not provide services to public	30	42	15	7	5	1	72	12	3367
2008	Provides services to public	26	40	16	10	7	0	66	17	1099
2008	Does not provide services to public	30	40	16	9	4	1	70	14	2973

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	35	18	9	5	1	69	13	916
2018	Does not provide services to public	39	36	16	7	3	1	75	10	3447
2017	Provides services to public	31	36	18	8	6	1	68	14	1012
2017	Does not provide services to public	35	37	15	8	4	1	73	11	3548
2014	Provides services to public	27	38	18	11	6	1	65	17	1031
2014	Does not provide services to public	27	38	18	12	5	1	66	17	3588
2011	Provides services to public	20	33	21	15	10	1	53	25	1008
2011	Does not provide services to public	19	33	22	15	9	1	53	25	3369

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	38	17	10	5	0	68	15	910
2018	Does not provide services to public	36	39	14	7	3	1	76	10	3439
2017	Provides services to public	28	38	17	10	6	0	67	16	1013
2017	Does not provide services to public	33	40	14	9	4	0	74	12	3540
2014	Provides services to public	24	41	15	14	6	0	65	20	1031
2014	Does not provide services to public	26	38	18	13	5	0	64	17	3585
2011	Provides services to public	18	34	20	17	11	0	52	28	1009
2011	Does not provide services to public	18	36	20	17	9	1	54	26	3365
2008	Provides services to public	18	37	16	17	10	0	56	28	1099
2008	Does not provide services to public	19	39	18	16	7	0	58	24	2973

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	28	18	9	7	2	1	64	17	915
2018	Does not provide services to public	34	29	19	10	5	3	1	65	15	3452
2017	Provides services to public	30	28	19	10	6	5	1	62	17	1010
2017	Does not provide services to public	34	28	18	9	6	5	1	65	16	3546
2014	Provides services to public	29	30	18	11	7	4	1	62	19	1031
2014	Does not provide services to public	29	28	19	12	7	5	1	60	20	3586
2011	Provides services to public	26	27	19	12	9	5	2	57	23	1007
2011	Does not provide services to public	27	27	18	13	8	5	1	58	23	3370
2008	Provides services to public	23	33	16	13	8	5	1	60	23	1097
2008	Does not provide services to public	23	31	19	14	8	5	1	57	23	2972

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	25	45	31	919
2018	Does not provide services to public	28	39	33	3470
2017	Provides services to public	26	41	33	1013
2017	Does not provide services to public	27	40	33	3551
2014	Provides services to public	22	46	32	1031
2014	Does not provide services to public	27	40	33	3586
2011	Provides services to public	23	46	30	1008
2011	Does not provide services to public	26	41	32	3375

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	15	36	23	6	13	8	236
2018	Does not provide services to public	15	31	27	4	18	6	1003
2017	Provides services to public	16	27	29	6	16	5	268
2017	Does not provide services to public	16	26	29	6	19	5	935
2014	Provides services to public	13	35	28	12	9999	12	238
2014	Does not provide services to public	14	27	32	10	9999	17	990
2011	Provides services to public	20	24	34	13	9999	9	236
2011	Does not provide services to public	15	23	41	9	9999	13	909

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	11	89	917
2018	Does not provide services to public	10	90	3457

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	53	99
2018	Does not provide services to public	44	365

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	58	99
2018	Does not provide services to public	65	365

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	99
2018	Does not provide services to public	9	365

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	99
2018	Does not provide services to public	2	365

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	99
2018	Does not provide services to public	4	365

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	99
2018	Does not provide services to public	40	365

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	44	99
2018	Does not provide services to public	45	365

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	48	99
2018	Does not provide services to public	46	365

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	99
2018	Does not provide services to public	37	365

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	99
2018	Does not provide services to public	35	365

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	58	99
2018	Does not provide services to public	52	365

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	99
2018	Does not provide services to public	30	365

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	99
2018	Does not provide services to public	12	365

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	49	99
2018	Does not provide services to public	40	365

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	35	99
2018	Does not provide services to public	20	365

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	99
2018	Does not provide services to public	14	365

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	53	99
2018	Does not provide services to public	54	366

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	99
2018	Does not provide services to public	29	366

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	99
2018	Does not provide services to public	12	366

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	23	99
2018	Does not provide services to public	18	366

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	99
2018	Does not provide services to public	11	366

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	99
2018	Does not provide services to public	5	366

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	99
2018	Does not provide services to public	12	366

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	99
2018	Does not provide services to public	11	366

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	99
2018	Does not provide services to public	26	366

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	87
2018	Does not provide services to public	22	348

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	87
2018	Does not provide services to public	9	348

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	87
2018	Does not provide services to public	7	348

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	87
2018	Does not provide services to public	9	348

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	87
2018	Does not provide services to public	8	348

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	87
2018	Does not provide services to public	9	348

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	87
2018	Does not provide services to public	7	348

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	87
2018	Does not provide services to public	28	348

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	87
2018	Does not provide services to public	8	348

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	51	87
2018	Does not provide services to public	45	348

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	61	87
2018	Does not provide services to public	52	348

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	87
2018	Does not provide services to public	2	348

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	87
2018	Does not provide services to public	13	348

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	17	22	7	6	27	7	48	19	914
2018	Does not provide services to public	14	17	19	6	4	33	7	52	16	3453
2017	Provides services to public	14	20	19	6	6	26	9	52	19	1010
2017	Does not provide services to public	14	16	18	5	5	32	10	53	17	3553
2014	Provides services to public	11	19	19	6	5	32	9	51	18	1031
2014	Does not provide services to public	12	16	17	5	4	35	9	52	17	3588

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	36	22	5	4	7	1	67	10	916
2018	Does not provide services to public	28	35	18	5	3	10	1	71	9	3455
2017	Provides services to public	26	34	18	5	5	10	2	68	11	1011
2017	Does not provide services to public	27	35	17	5	3	11	1	71	9	3550
2014	Provides services to public	21	34	20	6	4	13	2	65	12	1029
2014	Does not provide services to public	24	32	19	5	3	16	1	68	10	3588
2011	Provides services to public	24	40	18	6	4	7	0	69	11	1007
2011	Does not provide services to public	26	39	18	6	3	8	0	70	10	3364

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	6	94	917
2018	Does not provide services to public	5	95	3457

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	35	60
2018	Does not provide services to public	35	172

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	78	60
2018	Does not provide services to public	84	172

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	60
2018	Does not provide services to public	0	172

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	60
2018	Does not provide services to public	4	172

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	60
2018	Does not provide services to public	18	173

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	60
2018	Does not provide services to public	21	173

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	60
2018	Does not provide services to public	11	173

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	60
2018	Does not provide services to public	6	173

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	29	60
2018	Does not provide services to public	29	173

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	60
2018	Does not provide services to public	25	173

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	60
2018	Does not provide services to public	3	173

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	60
2018	Does not provide services to public	6	173

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	60
2018	Does not provide services to public	18	173

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	60
2018	Does not provide services to public	0	173

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	60
2018	Does not provide services to public	12	173

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	31	60
2018	Does not provide services to public	16	173

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	60
2018	Does not provide services to public	29	173

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	60
2018	Does not provide services to public	13	173

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	60
2018	Does not provide services to public	15	173

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	60
2018	Does not provide services to public	4	173

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	60
2018	Does not provide services to public	50	173

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	59
2018	Does not provide services to public	23	164

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	59
2018	Does not provide services to public	9	164

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	59
2018	Does not provide services to public	12	164

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	59
2018	Does not provide services to public	24	164

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	59
2018	Does not provide services to public	8	164

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	49	59
2018	Does not provide services to public	40	164

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	57	59
2018	Does not provide services to public	67	164

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	59
2018	Does not provide services to public	10	164

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	16	25	4	3	30	7	51	10	914
2018	Does not provide services to public	15	16	21	2	2	37	7	55	8	3456
2017	Provides services to public	14	19	19	3	3	33	9	57	10	1011
2017	Does not provide services to public	15	15	18	2	2	39	9	57	8	3546
2014	Provides services to public	14	15	18	3	1	39	9	56	9	1031
2014	Does not provide services to public	13	15	18	2	2	42	8	55	8	3588

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	34	22	4	3	10	1	68	7	914
2018	Does not provide services to public	29	34	18	3	2	13	1	74	6	3452
2017	Provides services to public	26	32	20	3	3	13	3	69	7	1010
2017	Does not provide services to public	29	33	16	3	2	15	2	75	6	3550
2014	Provides services to public	25	32	17	3	2	18	2	72	7	1031
2014	Does not provide services to public	26	30	17	3	2	21	1	72	6	3587
2011	Provides services to public	29	38	15	4	3	10	0	75	8	1010
2011	Does not provide services to public	29	39	15	3	2	11	0	77	6	3375

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	21	26	16	25	0	1	33	41	919
2018	Does not provide services to public	16	26	23	15	18	0	1	43	33	3460
2017	Provides services to public	10	21	21	18	28	1	1	32	47	1011
2017	Does not provide services to public	16	25	21	16	21	0	2	42	37	3548

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	24	30	20	15	0	35	36	915
2018	Does not provide services to public	13	27	30	19	10	0	40	29	3451
2017	Provides services to public	13	25	29	19	14	1	38	33	1009
2017	Does not provide services to public	14	29	29	16	11	1	43	27	3547

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	32	26	12	10	1	52	22	910
2018	Does not provide services to public	19	32	25	14	8	1	52	23	3449
2017	Provides services to public	22	33	22	12	9	2	56	22	1011
2017	Does not provide services to public	22	32	23	13	8	2	55	22	3544

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	19	26	21	20	0	1	32	42	912
2018	Does not provide services to public	16	25	26	18	14	0	1	41	32	3444
2017	Provides services to public	14	21	21	20	21	0	1	36	42	1011
2017	Does not provide services to public	17	24	25	18	14	1	2	42	32	3552

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	26	18	9	6	0	4	65	16	916
2018	Does not provide services to public	39	29	15	8	4	1	4	71	13	3447
2017	Provides services to public	34	30	16	9	4	0	6	69	14	1010
2017	Does not provide services to public	37	30	14	6	4	1	8	73	11	3548

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	29	25	13	10	1	51	24	918
2018	Does not provide services to public	25	30	23	12	9	0	56	21	3459
2017	Provides services to public	23	32	24	12	9	0	55	21	1009
2017	Does not provide services to public	26	33	23	11	7	1	59	18	3538

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	35	28	13	7	0	1	53	19	906
2018	Does not provide services to public	23	36	25	9	5	1	1	60	15	3447
2017	Provides services to public	22	32	26	12	6	1	1	55	19	1004
2017	Does not provide services to public	25	33	24	10	5	1	2	60	16	3538

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	33	25	16	9	0	1	50	25	907
2018	Does not provide services to public	18	36	26	13	6	1	1	55	19	3445
2017	Provides services to public	21	32	23	14	8	0	2	54	23	1008
2017	Does not provide services to public	21	35	24	12	6	1	1	56	19	3537

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	32	24	13	8	0	1	54	21	908
2018	Does not provide services to public	23	33	24	13	6	0	1	57	19	3446
2017	Provides services to public	26	31	22	13	7	0	1	58	20	1009
2017	Does not provide services to public	25	34	22	11	6	1	1	60	18	3542

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	33	24	11	9	0	1	55	20	904
2018	Does not provide services to public	26	34	24	10	5	0	1	60	15	3430
2017	Provides services to public	24	33	22	12	7	1	1	58	19	1007
2017	Does not provide services to public	27	35	21	9	5	1	2	64	14	3539

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	46	31	13	5	4	2	77	9	902
2018	Does not provide services to public	52	27	13	5	3	1	80	8	3440
2017	Provides services to public	55	25	12	4	4	1	81	7	1011
2017	Does not provide services to public	56	26	11	4	2	2	83	6	3547

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	68	18	5	2	2	0	4	90	4	905
2018	Does not provide services to public	71	14	5	2	1	1	5	91	3	3444

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	71	14	5	2	4	1	4	88	6	908
2018	Does not provide services to public	74	12	5	2	3	1	3	90	6	3440
2017	Provides services to public	72	14	5	3	3	1	3	89	6	1010
2017	Does not provide services to public	76	11	4	3	2	0	3	90	5	3550

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	51	27	12	5	3	1	80	8	915
2018	Does not provide services to public	56	27	10	3	2	1	85	5	3462
2017	Provides services to public	52	29	12	3	2	2	82	6	1008
2017	Does not provide services to public	57	28	9	3	2	2	87	5	3543

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	50	25	12	5	5	2	77	11	913
2018	Does not provide services to public	55	22	12	5	5	1	78	10	3454
2017	Provides services to public	55	22	10	5	5	2	79	10	1012
2017	Does not provide services to public	59	20	9	6	4	2	81	10	3546

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	14	6	2	1	23	87	4	909
2018	Does not provide services to public	53	14	6	2	1	23	88	4	3450
2017	Provides services to public	55	15	5	1	1	22	90	3	1009
2017	Does not provide services to public	56	13	4	2	1	23	90	4	3540

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	55	27	12	2	1	3	84	3	907
2018	Does not provide services to public	69	18	5	2	1	5	92	3	3444
2017	Provides services to public	58	25	7	3	2	4	88	5	1002
2017	Does not provide services to public	70	16	4	2	0	7	93	2	3530

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	70	15	6	3	3	0	3	88	6	914
2018	Does not provide services to public	69	15	5	3	3	0	3	87	7	3455
2017	Provides services to public	66	16	6	4	2	1	4	87	7	1012
2017	Does not provide services to public	66	16	6	4	4	1	4	86	8	3548

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	32	18	4	2	1	76	6	913
2018	Does not provide services to public	46	30	16	4	2	2	77	6	3458
2017	Provides services to public	48	29	14	5	3	2	79	7	1012
2017	Does not provide services to public	48	31	12	4	2	2	82	6	3540

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	8	30	39	16	7	38	22	912
2018	Does not provide services to public	11	34	37	14	4	45	18	3461
2017	Provides services to public	8	31	39	15	6	39	22	1011
2017	Does not provide services to public	9	32	40	13	5	42	18	3552

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	22	38	21	9	29	33	909
2018	Does not provide services to public	7	20	39	25	9	34	27	3439
2017	Provides services to public	7	23	39	23	9	31	29	1010
2017	Does not provide services to public	6	18	41	24	10	34	25	3545

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	46	15	7	4	1	74	11	914
2018	Does not provide services to public	32	44	14	5	2	3	79	7	3464
2017	Provides services to public	19	43	19	9	6	3	64	16	1013
2017	Does not provide services to public	22	44	16	8	4	5	70	12	3550

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	36	21	12	8	1	59	20	914
2018	Does not provide services to public	26	39	17	12	5	2	66	17	3463
2017	Provides services to public	17	38	17	17	9	2	56	26	1012
2017	Does not provide services to public	19	42	17	13	7	2	63	20	3548

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	26	22	16	17	1	1	18	82	916
2018	Does not provide services to public	22	27	23	13	12	2	1	23	77	3465
2017	Provides services to public	15	24	22	13	22	3	1	16	84	1013
2017	Does not provide services to public	24	24	21	13	12	4	1	25	75	3554

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	736
2018	Does not provide services to public	18	2564
2017	Provides services to public	21	813
2017	Does not provide services to public	19	2521

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	736
2018	Does not provide services to public	37	2564
2017	Provides services to public	41	813
2017	Does not provide services to public	37	2521

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	736
2018	Does not provide services to public	25	2564
2017	Provides services to public	19	813
2017	Does not provide services to public	17	2521

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	53	736
2018	Does not provide services to public	40	2564
2017	Provides services to public	62	813
2017	Does not provide services to public	48	2521

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	736
2018	Does not provide services to public	8	2564
2017	Provides services to public	10	813
2017	Does not provide services to public	9	2521

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	48	736
2018	Does not provide services to public	36	2564

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	736
2018	Does not provide services to public	35	2564
2017	Provides services to public	38	813
2017	Does not provide services to public	42	2521

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	3	30	18	13	6	31	722
2018	Does not provide services to public	4	38	21	12	5	20	2486
2017	Provides services to public	3	33	21	11	6	26	797
2017	Does not provide services to public	5	43	21	10	5	16	2477

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	26	74	729
2018	Does not provide services to public	30	70	2551

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	8	18	18	21	28	1	5	28	53	735
2018	Does not provide services to public	9	21	18	22	23	2	5	32	49	2558
2017	Provides services to public	8	21	15	20	30	1	5	31	53	818
2017	Does not provide services to public	8	20	16	20	25	2	8	32	50	2536

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	2	8	15	21	50	1	3	10	74	735
2018	Does not provide services to public	3	10	15	21	45	2	4	14	70	2558
2017	Provides services to public	1	7	10	17	59	2	4	8	81	818
2017	Does not provide services to public	2	7	11	18	53	3	7	10	78	2534

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	19	15	11	12	1	7	58	25	917
2018	Does not provide services to public	40	19	13	8	9	1	10	67	19	3454

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 50m. Please indicate the nature of the harassment you experienced. Other

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.