2018 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 51 9 10 2 0 0 79 12 235
2018 Non-shift worker 27 47 10 11 3 0 1 75 14 4151
2017 Shift worker 29 41 15 12 4 0 0 70 15 308
2017 Non-shift worker 30 42 11 12 5 0 0 72 16 4267
2014 Shift worker 29 43 12 12 4 0 1 73 16 339
2014 Non-shift worker 28 42 12 13 5 0 0 71 18 4297
2011 Shift worker 26 51 12 8 3 0 1 77 11 385
2011 Non-shift worker 24 43 14 13 6 0 1 67 19 4004
2008 Shift worker 28 42 17 10 2 0 1 70 13 296
2008 Non-shift worker 21 40 16 15 7 0 1 62 22 3787

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 42 7 4 2 0 0 87 6 235
2018 Non-shift worker 43 41 8 5 2 0 0 84 7 4143
2017 Shift worker 50 38 7 3 1 0 0 88 4 308
2017 Non-shift worker 46 39 7 5 2 0 0 85 8 4263
2014 Shift worker 52 35 6 5 2 0 0 88 7 338
2014 Non-shift worker 42 41 9 6 2 0 0 83 8 4298
2011 Shift worker 52 38 5 3 2 0 0 90 5 387
2011 Non-shift worker 44 38 8 6 3 0 0 82 10 4005
2008 Shift worker 46 41 9 2 1 0 0 88 4 295
2008 Non-shift worker 41 42 9 6 3 0 0 83 8 3783

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 43 7 4 1 0 0 88 5 234
2018 Non-shift worker 45 42 6 5 2 0 0 87 7 4115
2017 Shift worker 51 36 8 4 1 0 0 87 5 308
2017 Non-shift worker 49 37 6 5 2 0 0 87 7 4257
2014 Shift worker 53 39 4 2 2 0 0 92 4 338
2014 Non-shift worker 46 39 7 6 2 0 0 85 8 4299
2011 Shift worker 49 41 5 3 1 0 0 90 4 385
2011 Non-shift worker 45 41 6 5 2 0 0 87 7 4005
2008 Shift worker 45 44 7 3 1 0 0 89 4 296
2008 Non-shift worker 43 44 6 5 2 0 0 87 7 3788

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 41 17 9 4 1 0 69 13 234
2018 Non-shift worker 45 35 10 6 4 0 0 80 10 4142
2017 Shift worker 36 34 16 8 5 1 1 71 13 307
2017 Non-shift worker 44 34 10 7 4 0 1 79 11 4260
2014 Shift worker 29 33 19 12 6 0 1 63 18 338
2014 Non-shift worker 40 34 12 9 5 1 1 75 14 4296
2011 Shift worker 27 43 17 8 4 1 1 71 12 387
2011 Non-shift worker 36 38 11 9 5 1 1 75 14 4004

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 48 11 6 3 0 0 80 9 234
2018 Non-shift worker 34 45 10 7 4 0 0 79 10 4129
2017 Shift worker 37 46 9 5 3 0 0 83 9 308
2017 Non-shift worker 34 46 10 7 3 0 0 80 10 4267
2014 Shift worker 30 52 10 5 2 0 0 83 7 339
2014 Non-shift worker 30 46 11 9 4 0 0 76 13 4297
2011 Shift worker 37 45 9 6 3 0 0 82 9 386
2011 Non-shift worker 31 44 12 8 5 0 0 75 13 4007
2008 Shift worker 36 47 11 4 2 0 0 83 6 294
2008 Non-shift worker 32 44 11 9 4 0 0 76 13 3774

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 41 20 12 5 1 0 63 17 235
2018 Non-shift worker 28 38 16 11 7 0 0 66 18 4138
2017 Shift worker 26 38 17 11 6 1 0 65 18 306
2017 Non-shift worker 28 38 14 12 7 0 0 66 19 4264
2014 Shift worker 19 38 20 15 8 0 0 57 22 339
2014 Non-shift worker 23 39 16 14 8 0 0 62 22 4297
2011 Shift worker 18 36 24 13 8 0 0 55 21 387
2011 Non-shift worker 20 38 17 15 9 0 0 58 25 4007

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 49 10 7 3 0 0 80 10 234
2018 Non-shift worker 28 45 13 11 4 0 0 72 14 4143
2017 Shift worker 34 46 9 8 3 0 0 80 11 308
2017 Non-shift worker 31 43 12 10 4 0 0 74 15 4263

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 43 13 5 1 0 0 81 6 235
2018 Non-shift worker 43 42 8 4 2 0 0 86 6 4142
2017 Shift worker 36 46 9 7 2 0 0 83 8 308
2017 Non-shift worker 41 41 9 6 3 0 0 82 9 4258
2014 Shift worker 34 42 13 7 3 1 0 76 11 339
2014 Non-shift worker 38 42 11 6 3 0 0 80 9 4295
2011 Shift worker 30 46 16 5 4 0 0 75 8 386
2011 Non-shift worker 33 44 11 7 4 1 0 78 10 4009
2008 Shift worker 34 41 13 8 2 1 0 76 10 296
2008 Non-shift worker 35 42 11 8 4 1 0 77 12 3783

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 43 17 7 4 0 0 72 11 235
2018 Non-shift worker 32 41 13 9 5 0 0 73 14 4139
2017 Shift worker 29 41 17 9 5 0 0 70 14 307
2017 Non-shift worker 30 40 14 10 6 0 0 71 16 4256

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 39 10 4 2 0 0 85 5 231
2018 Non-shift worker 48 38 9 3 2 0 0 86 4 4119
2017 Shift worker 48 41 7 4 1 0 0 89 4 305
2017 Non-shift worker 51 37 8 3 1 0 0 88 4 4256
2014 Shift worker 57 34 5 3 1 0 0 91 4 338
2014 Non-shift worker 56 32 8 3 1 0 0 88 4 4297
2011 Shift worker 51 38 8 3 1 0 0 88 4 387
2011 Non-shift worker 53 35 8 3 1 0 0 88 4 4003

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 37 20 14 7 0 0 59 21 234
2018 Non-shift worker 30 43 12 10 5 0 0 73 15 4128
2017 Shift worker 25 43 16 12 4 0 0 68 16 305
2017 Non-shift worker 31 44 11 9 5 0 0 75 14 4253
2014 Shift worker 18 40 18 15 8 0 1 59 23 339
2014 Non-shift worker 23 45 13 12 6 0 0 68 19 4297
2011 Shift worker 17 44 20 11 8 0 1 61 19 387
2011 Non-shift worker 24 45 13 11 7 0 0 69 18 4002

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 39 18 14 4 0 0 64 18 233
2018 Non-shift worker 35 37 14 9 4 0 0 73 13 4118
2017 Shift worker 28 38 16 12 5 0 0 67 17 305
2017 Non-shift worker 36 36 13 9 5 0 0 72 14 4256
2014 Shift worker 21 37 20 14 7 0 0 58 21 339
2014 Non-shift worker 32 37 14 10 6 0 0 69 17 4295

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 44 20 8 7 0 0 64 16 233
2018 Non-shift worker 30 37 16 11 5 0 1 68 16 4126
2017 Shift worker 27 43 17 9 4 0 0 69 13 305
2017 Non-shift worker 30 38 16 10 5 0 1 69 15 4254
2014 Shift worker 23 40 18 11 7 2 0 64 18 339
2014 Non-shift worker 28 40 16 11 5 0 1 68 16 4293
2011 Shift worker 30 45 12 10 3 0 1 76 13 387
2011 Non-shift worker 29 42 14 10 4 1 1 72 13 4001

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 48 9 5 2 0 0 84 7 235
2018 Non-shift worker 40 41 11 5 2 0 0 82 7 4138
2017 Shift worker 41 43 8 6 2 0 0 84 8 305
2017 Non-shift worker 41 42 9 5 2 0 0 83 8 4256
2014 Shift worker 37 50 6 4 2 0 0 87 6 339
2014 Non-shift worker 39 42 11 6 2 0 0 81 8 4294
2011 Shift worker 46 43 7 3 1 0 0 89 4 387
2011 Non-shift worker 37 44 10 6 3 0 0 81 9 4006
2008 Shift worker 45 45 6 3 1 0 0 90 4 296
2008 Non-shift worker 39 44 9 6 2 0 0 83 8 3783

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 33 11 3 1 0 0 85 4 233
2018 Non-shift worker 31 34 19 9 6 0 1 65 16 4151
2017 Shift worker 54 34 9 1 0 0 1 89 2 308
2017 Non-shift worker 31 37 18 8 5 0 1 69 13 4268
2014 Shift worker 51 36 8 2 2 1 0 88 4 339
2014 Non-shift worker 29 36 19 9 6 0 1 66 15 4296
2011 Shift worker 47 33 13 3 1 0 2 82 5 387
2011 Non-shift worker 25 37 21 10 7 0 1 62 17 4008
2008 Shift worker 42 35 16 4 2 0 1 77 6 295
2008 Non-shift worker 21 35 22 13 9 0 0 56 22 3785

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 22 38 20 11 1 0 31 30 233
2018 Non-shift worker 8 26 39 20 6 1 1 26 35 4150
2017 Shift worker 5 19 34 20 14 2 5 37 26 307
2017 Non-shift worker 9 23 40 19 7 1 2 27 33 4242
2014 Shift worker 10 24 34 22 8 1 1 31 34 338
2014 Non-shift worker 8 27 39 17 5 1 2 23 36 4289
2011 Shift worker 11 27 32 18 8 1 3 27 40 387
2011 Non-shift worker 13 31 36 14 4 1 2 18 45 3996
2008 Shift worker 7 27 37 16 5 2 4 23 37 293
2008 Non-shift worker 14 34 35 12 3 1 1 16 48 3775

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 20 29 20 15 4 0 36 33 233
2018 Non-shift worker 8 19 31 26 12 2 1 39 28 4130
2017 Shift worker 10 17 27 20 16 4 6 40 30 306
2017 Non-shift worker 10 18 31 24 12 3 3 38 29 4238
2014 Shift worker 11 22 29 21 12 3 2 34 35 339
2014 Non-shift worker 10 22 32 22 9 3 2 33 33 4285
2011 Shift worker 16 21 29 18 9 3 3 29 40 387
2011 Non-shift worker 20 28 29 14 5 2 2 20 50 3996
2008 Shift worker 13 23 29 20 8 4 4 30 38 294
2008 Non-shift worker 22 30 27 13 5 2 2 18 54 3780

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 26 21 18 10 5 3 31 47 234
2018 Non-shift worker 21 28 28 14 6 2 1 20 51 4144
2017 Shift worker 16 24 24 15 11 2 8 29 45 307
2017 Non-shift worker 22 28 29 11 6 1 3 18 51 4246
2014 Shift worker 25 23 24 13 7 3 4 21 53 338
2014 Non-shift worker 29 28 26 9 4 1 2 14 59 4291
2011 Shift worker 17 28 22 12 8 5 8 23 52 386
2011 Non-shift worker 28 30 25 9 4 1 2 13 61 3995
2008 Shift worker 22 21 25 14 8 5 6 25 48 294
2008 Non-shift worker 34 29 22 9 3 1 2 12 65 3776

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 10 29 37 18 1 1 55 15 235
2018 Non-shift worker 9 19 34 26 10 1 1 37 29 4130
2017 Shift worker 3 9 24 32 24 3 6 61 13 307
2017 Non-shift worker 9 18 34 24 12 1 2 37 27 4228
2014 Shift worker 4 12 28 35 16 1 3 54 17 337
2014 Non-shift worker 9 21 35 24 9 1 1 34 30 4272
2011 Shift worker 6 17 29 28 14 1 5 44 25 386
2011 Non-shift worker 12 22 34 23 7 1 2 30 35 3992
2008 Shift worker 6 15 30 27 15 2 5 45 23 294
2008 Non-shift worker 13 23 33 21 8 1 1 30 36 3775

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 24 23 15 10 2 1 26 51 232
2018 Non-shift worker 17 25 28 17 9 2 2 27 43 4146
2017 Shift worker 16 22 25 14 13 2 7 30 42 307
2017 Non-shift worker 18 25 28 15 9 2 3 25 45 4244
2014 Shift worker 22 25 25 13 10 3 3 24 50 338
2014 Non-shift worker 20 28 27 13 7 2 3 22 50 4284
2011 Shift worker 24 25 26 13 7 1 4 21 52 387
2011 Non-shift worker 25 29 27 11 5 1 3 16 56 4000
2008 Shift worker 18 23 29 15 8 2 5 25 44 294
2008 Non-shift worker 22 27 27 14 6 1 3 21 51 3774

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 20 27 27 16 4 2 46 25 232
2018 Non-shift worker 11 19 29 24 12 3 2 38 31 4124
2017 Shift worker 8 11 24 25 22 4 6 52 22 306
2017 Non-shift worker 11 17 28 22 14 3 5 39 31 4243
2014 Shift worker 8 10 25 33 17 3 5 54 19 338
2014 Non-shift worker 8 16 29 27 13 3 4 43 26 4286
2011 Shift worker 8 13 25 25 20 4 6 49 24 385
2011 Non-shift worker 10 19 28 24 11 2 5 38 31 3994
2008 Shift worker 6 17 23 26 18 2 8 48 25 294
2008 Non-shift worker 16 24 28 17 8 3 4 27 43 3780

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 24 27 16 13 5 2 30 41 234
2018 Non-shift worker 19 27 30 13 7 2 1 21 47 4142
2017 Shift worker 13 17 27 14 16 5 7 35 34 306
2017 Non-shift worker 21 25 30 12 6 2 3 20 48 4248
2014 Shift worker 13 17 32 20 10 4 4 33 33 339
2014 Non-shift worker 21 26 30 11 6 2 2 18 50 4288
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 34 18 11 6 6 2 62 18 234
2018 Non-shift worker 24 35 17 8 5 6 5 65 15 4141
2017 Shift worker 28 36 12 9 5 7 4 71 16 307
2017 Non-shift worker 28 31 14 9 6 6 5 67 17 4264
2014 Shift worker 25 35 18 10 3 7 3 66 14 339
2014 Non-shift worker 31 32 13 8 6 5 4 69 16 4294

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 34 9 12 3 0 0 76 15 234
2018 Non-shift worker 44 33 9 9 5 1 0 77 14 4131
2017 Shift worker 45 31 9 8 6 2 0 77 14 307
2017 Non-shift worker 45 31 9 8 5 0 0 77 14 4264
2014 Shift worker 42 35 11 8 3 1 0 77 11 339
2014 Non-shift worker 45 32 8 8 5 1 0 78 14 4297

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 28 18 19 11 9 2 46 34 234
2018 Non-shift worker 12 23 20 15 9 19 4 44 30 4134
2017 Shift worker 13 27 16 18 9 14 2 49 32 307
2017 Non-shift worker 11 21 18 15 10 20 5 43 33 4262
2014 Shift worker 10 25 18 20 10 13 3 42 36 339
2014 Non-shift worker 11 23 18 15 11 18 4 43 34 4294

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 43 7 4 2 0 0 86 6 235
2018 Non-shift worker 51 35 7 5 2 0 0 87 7 4141
2017 Shift worker 44 39 7 6 3 0 0 84 9 306
2017 Non-shift worker 51 35 7 6 3 0 0 85 8 4265
2014 Shift worker 39 46 9 4 2 0 1 85 6 339
2014 Non-shift worker 48 37 7 5 2 0 0 86 7 4292

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 43 12 4 2 1 0 83 5 234
2018 Non-shift worker 42 41 10 4 2 1 0 84 6 4144
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 40 12 11 2 0 0 75 13 234
2018 Non-shift worker 39 37 11 8 5 1 0 77 12 4131
2017 Shift worker 36 42 9 7 4 1 0 79 11 307
2017 Non-shift worker 40 36 10 8 4 1 0 77 12 4266
2014 Shift worker 30 42 16 7 4 1 0 72 11 339
2014 Non-shift worker 38 37 11 8 5 1 0 76 14 4296
2011 Shift worker 30 41 15 9 4 0 1 72 13 386
2011 Non-shift worker 33 38 13 10 6 0 0 71 16 4003
2008 Shift worker 28 40 16 11 5 1 0 68 16 295
2008 Non-shift worker 27 37 13 12 10 1 1 64 22 3785

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 37 11 4 2 1 1 83 6 234
2018 Non-shift worker 48 30 10 6 3 2 1 80 10 4125
2017 Shift worker 45 36 9 5 3 3 0 83 8 307
2017 Non-shift worker 47 33 9 6 4 2 0 81 10 4265
2014 Shift worker 38 39 11 6 4 2 1 79 10 339
2014 Non-shift worker 45 32 11 6 4 2 1 79 10 4293
2011 Shift worker 34 41 15 5 3 2 1 77 7 387
2011 Non-shift worker 39 34 12 8 4 2 0 75 13 4005
2008 Shift worker 35 36 15 7 4 2 2 74 11 295
2008 Non-shift worker 37 33 12 9 6 2 1 72 16 3780

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 36 13 6 3 0 1 78 8 234
2018 Non-shift worker 42 34 10 8 4 1 0 77 12 4115
2017 Shift worker 42 38 9 8 3 1 0 81 10 307
2017 Non-shift worker 44 35 9 8 4 1 0 79 12 4262
2014 Shift worker 37 38 13 7 4 1 0 75 11 339
2014 Non-shift worker 41 35 10 8 4 1 0 77 13 4297
2011 Shift worker 35 40 13 8 3 1 1 76 11 387
2011 Non-shift worker 35 37 11 11 6 0 0 73 17 4004
2008 Shift worker 32 37 14 8 7 0 1 70 16 295
2008 Non-shift worker 32 36 11 12 8 1 0 69 20 3784

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 29 8 4 2 1 0 86 6 233
2018 Non-shift worker 58 26 8 4 3 1 0 85 7 4121
2017 Shift worker 51 32 10 3 4 0 0 83 7 306
2017 Non-shift worker 60 23 8 4 4 1 0 84 7 4265

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 31 11 6 3 0 0 80 9 234
2018 Non-shift worker 49 29 10 7 5 0 0 78 12 4128
2017 Shift worker 48 35 9 5 3 0 0 83 8 306
2017 Non-shift worker 53 27 9 7 4 0 0 80 11 4257
2014 Shift worker 36 39 15 6 4 0 0 76 9 339
2014 Non-shift worker 49 29 10 7 4 0 0 78 11 4295
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 28 38 7 5 4 11 41 15 56
2018 Non-shift worker 19 32 18 9 5 5 12 61 16 1231
2017 Shift worker 14 37 25 10 6 4 4 55 17 71
2017 Non-shift worker 19 33 17 10 5 5 11 62 18 1279
2014 Shift worker 16 27 23 13 6 7 8 51 22 87
2014 Non-shift worker 21 32 16 9 5 5 11 64 17 1247

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 34 20 8 4 8 0 64 14 233
2018 Non-shift worker 28 33 17 8 5 9 0 67 14 4154
2017 Shift worker 34 29 14 7 6 10 0 70 14 306
2017 Non-shift worker 27 34 16 8 5 9 0 68 15 4267
2014 Shift worker 24 39 16 7 5 10 0 69 13 338
2014 Non-shift worker 26 33 16 9 6 11 0 66 16 4295
2011 Shift worker 18 33 23 11 6 9 1 56 18 387
2011 Non-shift worker 19 31 20 11 9 9 1 55 23 3999

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 32 16 16 12 3 1 55 29 234
2018 Non-shift worker 23 34 19 14 8 3 0 58 22 4144
2017 Shift worker 23 29 20 11 11 5 0 55 24 307
2017 Non-shift worker 21 34 19 14 8 3 0 58 23 4263
2014 Shift worker 17 32 21 14 12 4 0 51 27 338
2014 Non-shift worker 19 33 20 15 9 3 0 54 25 4295
2011 Shift worker 15 26 23 18 14 4 1 43 33 386
2011 Non-shift worker 13 26 22 19 16 3 0 40 37 4002
2008 Shift worker 16 32 19 18 11 4 0 50 31 296
2008 Non-shift worker 15 27 20 18 17 3 0 43 36 3788

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 24 20 21 15 7 0 40 38 234
2018 Non-shift worker 14 29 22 19 10 6 0 46 31 4140
2017 Shift worker 16 26 23 15 15 5 0 44 31 305
2017 Non-shift worker 14 29 21 17 11 7 0 47 31 4261
2014 Shift worker 9 25 26 18 15 7 0 36 36 338
2014 Non-shift worker 12 27 23 19 12 6 0 42 34 4294
2011 Shift worker 6 27 27 21 13 6 0 35 36 386
2011 Non-shift worker 7 24 21 26 16 6 0 33 45 3996
2008 Shift worker 8 26 22 18 19 7 0 36 40 294
2008 Non-shift worker 6 22 19 25 21 6 0 30 49 3783

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 20 22 26 14 4 0 36 41 234
2018 Non-shift worker 13 32 19 21 11 3 0 47 33 4148
2017 Shift worker 19 27 17 18 13 4 1 49 33 305
2017 Non-shift worker 14 32 19 18 11 4 0 49 31 4259
2014 Shift worker 12 29 21 20 15 4 0 42 36 338
2014 Non-shift worker 12 33 20 19 12 4 0 47 32 4291
2011 Shift worker 9 33 22 21 13 3 0 43 35 385
2011 Non-shift worker 8 28 19 24 18 3 0 38 43 3995
2008 Shift worker 14 36 19 19 10 2 0 51 30 296
2008 Non-shift worker 10 30 19 23 15 3 0 41 40 3784
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 33 22 15 9 1 0 53 24 236
2018 Non-shift worker 20 44 20 11 4 2 0 65 15 4150
2017 Shift worker 21 39 18 14 7 1 0 60 21 306
2017 Non-shift worker 21 43 19 11 4 2 0 65 16 4256
2014 Shift worker 16 42 18 12 9 2 0 60 22 338
2014 Non-shift worker 18 42 20 13 5 2 0 61 19 4295
2011 Shift worker 14 41 20 15 8 2 0 55 24 386
2011 Non-shift worker 12 37 20 18 11 2 0 50 29 4005

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 43 15 11 3 2 0 71 14 235
2018 Non-shift worker 31 43 12 8 3 2 1 76 11 4139
2017 Shift worker 30 42 10 9 4 4 1 75 14 304
2017 Non-shift worker 35 40 11 7 4 2 1 77 11 4256
2014 Shift worker 30 47 11 7 2 2 1 79 10 339
2014 Non-shift worker 40 40 9 5 2 2 1 82 8 4291
2011 Shift worker 23 44 12 11 4 5 1 71 16 386
2011 Non-shift worker 32 39 12 8 5 4 1 75 13 4001
2008 Shift worker 23 41 17 9 5 3 1 67 15 296
2008 Non-shift worker 28 36 14 12 6 3 1 67 19 3784

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 44 18 5 2 0 0 74 8 236
2018 Non-shift worker 30 42 19 5 2 2 0 73 8 4128

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 38 13 12 5 5 1 69 17 236
2018 Non-shift worker 19 28 19 13 9 9 3 53 26 4142
2017 Shift worker 30 33 14 9 5 8 1 69 16 306
2017 Non-shift worker 18 26 16 14 12 11 3 52 29 4256
2014 Shift worker 17 30 22 11 10 8 1 53 23 339
2014 Non-shift worker 16 25 17 15 13 11 2 48 33 4295
2011 Shift worker 15 30 17 15 9 12 3 52 28 387
2011 Non-shift worker 12 22 18 17 15 13 3 41 38 3998

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 34 20 14 5 3 1 59 20 234
2018 Non-shift worker 20 36 19 15 8 2 0 57 24 4140
2017 Shift worker 23 40 17 13 5 3 0 65 18 307
2017 Non-shift worker 22 37 15 14 9 3 1 60 24 4259
2014 Shift worker 18 39 19 12 7 4 1 59 21 339
2014 Non-shift worker 20 35 17 16 9 2 0 57 26 4294
2011 Shift worker 18 39 19 14 6 2 1 59 21 385
2011 Non-shift worker 16 34 19 17 12 1 0 51 30 4004
2008 Shift worker 17 46 18 9 7 2 0 65 16 296
2008 Non-shift worker 14 33 19 18 13 2 1 48 33 3788

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 37 16 14 4 2 3 65 19 236
2018 Non-shift worker 19 30 16 16 15 2 2 52 32 4148
2017 Shift worker 19 39 16 9 7 4 5 64 19 304
2017 Non-shift worker 18 27 15 17 18 3 3 48 36 4260
2014 Shift worker 18 35 16 12 12 3 4 57 26 339
2014 Non-shift worker 15 28 15 18 19 3 2 45 39 4295
2011 Shift worker 18 36 18 12 12 2 3 57 25 385
2011 Non-shift worker 11 25 16 22 22 2 2 37 46 4005
2008 Shift worker 25 41 14 10 8 2 1 68 18 296
2008 Non-shift worker 14 32 13 18 19 2 2 48 39 3781

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 34 26 13 6 2 0 53 20 236
2018 Non-shift worker 20 41 22 10 4 3 0 63 15 4140
2017 Shift worker 20 30 25 16 5 4 1 52 22 307
2017 Non-shift worker 18 42 20 11 5 4 0 63 16 4259

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 39 18 5 2 5 0 74 7 233
2018 Non-shift worker 38 37 14 4 2 5 0 79 6 4138
2017 Shift worker 32 34 18 4 2 9 2 74 7 305
2017 Non-shift worker 34 38 15 4 2 6 1 77 7 4262
2014 Shift worker 39 38 12 1 2 8 1 84 3 339
2014 Non-shift worker 38 36 14 3 2 6 0 79 5 4292

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 42 12 6 0 1 0 81 7 233
2018 Non-shift worker 40 41 11 5 2 2 0 82 6 4136
2017 Shift worker 39 39 14 3 2 3 0 80 6 307
2017 Non-shift worker 36 43 11 5 2 3 0 81 7 4257
2014 Shift worker 37 42 12 2 2 5 0 83 4 337
2014 Non-shift worker 37 41 12 5 2 3 0 81 7 4295
2011 Shift worker 23 47 17 5 2 4 1 74 8 387
2011 Non-shift worker 24 42 17 8 4 4 0 69 12 3997

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 41 9 4 0 0 0 86 5 233
2018 Non-shift worker 47 39 8 4 2 0 0 86 6 4138
2017 Shift worker 47 38 8 3 3 1 0 86 6 307
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 4262
2014 Shift worker 43 40 9 4 2 1 0 84 6 338
2014 Non-shift worker 44 38 10 4 2 0 0 83 7 4291
2011 Shift worker 31 47 14 6 2 0 0 78 8 387
2011 Non-shift worker 30 41 15 8 5 1 0 72 13 3998
2008 Shift worker 33 44 11 9 3 1 0 77 11 295
2008 Non-shift worker 28 40 16 10 5 1 0 69 15 3787

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 34 22 6 4 0 0 68 10 233
2018 Non-shift worker 38 36 16 7 3 1 0 74 10 4137
2017 Shift worker 34 37 16 7 5 2 0 72 12 307
2017 Non-shift worker 34 37 16 8 4 1 0 72 12 4260
2014 Shift worker 30 42 17 6 3 1 0 74 9 338
2014 Non-shift worker 27 38 18 12 5 1 0 65 17 4298
2011 Shift worker 24 41 19 10 5 0 0 65 16 386
2011 Non-shift worker 19 32 22 16 10 1 0 51 26 4000

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 39 21 8 4 0 0 67 12 231
2018 Non-shift worker 35 39 15 8 3 0 0 74 11 4124
2017 Shift worker 31 39 16 8 5 1 0 71 13 307
2017 Non-shift worker 32 40 14 9 4 0 0 72 13 4253
2014 Shift worker 27 43 16 9 4 0 0 70 13 338
2014 Non-shift worker 26 38 18 13 5 0 0 64 18 4295
2011 Shift worker 21 38 20 14 6 0 0 60 21 386
2011 Non-shift worker 18 35 20 17 10 1 0 53 27 3997
2008 Shift worker 25 43 20 9 3 0 0 68 12 296
2008 Non-shift worker 18 39 17 17 9 0 0 57 26 3786

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 28 23 8 3 5 3 63 13 233
2018 Non-shift worker 34 29 19 10 5 3 1 65 16 4141
2017 Shift worker 30 31 17 9 3 5 4 67 13 306
2017 Non-shift worker 33 28 18 9 6 5 1 65 16 4256
2014 Shift worker 29 33 21 5 4 6 3 67 11 338
2014 Non-shift worker 29 28 19 12 7 5 1 60 20 4296
2011 Shift worker 28 31 17 8 6 7 3 66 16 384
2011 Non-shift worker 27 27 19 13 9 5 1 57 24 4002
2008 Shift worker 29 33 20 6 3 6 3 68 10 294
2008 Non-shift worker 22 32 18 14 8 5 1 57 24 3784
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 21 54 25 235
2018 Non-shift worker 28 39 33 4158
2017 Shift worker 21 52 28 307
2017 Non-shift worker 27 39 34 4264
2014 Shift worker 17 59 24 339
2014 Non-shift worker 26 40 34 4295
2011 Shift worker 18 60 23 386
2011 Non-shift worker 26 41 33 4005

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 22 31 13 2 29 4 53
2018 Non-shift worker 14 32 27 5 16 6 1187
2017 Shift worker 15 21 9 3 50 2 62
2017 Non-shift worker 16 26 30 6 16 5 1141
2014 Shift worker 11 26 17 7 9999 39 63
2014 Non-shift worker 14 29 32 11 9999 15 1171
2011 Shift worker 23 14 38 5 9999 20 68
2011 Non-shift worker 16 23 39 10 9999 12 1081
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 8 92 235
2018 Non-shift worker 11 89 4142

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 61 18
2018 Non-shift worker 45 444

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 18
2018 Non-shift worker 65 444

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 18
2018 Non-shift worker 5 444

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 18
2018 Non-shift worker 47 444

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 18
2018 Non-shift worker 55 444

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 18
2018 Non-shift worker 32 444

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 18
2018 Non-shift worker 1 444

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 18
2018 Non-shift worker 42 444

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 18
2018 Non-shift worker 55 445

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 18
2018 Non-shift worker 29 445

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 18
2018 Non-shift worker 12 445

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 18
2018 Non-shift worker 7 445

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 18
2018 Non-shift worker 12 445

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 18
2018 Non-shift worker 25 445

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 18
2018 Non-shift worker 21 415

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 18
2018 Non-shift worker 9 415

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 18
2018 Non-shift worker 29 415

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 18
2018 Non-shift worker 47 415

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 18
2018 Non-shift worker 2 415

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 18
2018 Non-shift worker 54 415

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 20 23 5 3 24 8 53 12 236
2018 Non-shift worker 14 17 20 6 4 32 7 51 17 4137
2017 Shift worker 20 19 15 6 3 26 11 62 14 306
2017 Non-shift worker 14 17 18 5 5 31 9 52 18 4264
2014 Shift worker 14 24 13 4 3 33 9 64 13 339
2014 Non-shift worker 12 16 18 6 4 35 9 50 18 4297

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 35 19 4 2 8 2 73 7 236
2018 Non-shift worker 27 36 19 5 3 10 1 70 9 4141
2017 Shift worker 27 35 15 4 3 14 1 74 8 307
2017 Non-shift worker 27 35 17 5 4 11 1 70 10 4261
2014 Shift worker 26 37 14 4 3 13 2 75 9 338
2014 Non-shift worker 23 32 19 5 3 16 1 66 10 4295
2011 Shift worker 25 43 18 5 2 6 1 73 7 387
2011 Non-shift worker 25 38 18 6 4 8 0 69 11 3993
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 4 96 235
2018 Non-shift worker 5 95 4143

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 23 22 2 1 27 7 63 5 234
2018 Non-shift worker 15 15 21 3 2 36 7 54 9 4141
2017 Shift worker 19 21 14 2 3 31 10 68 9 306
2017 Non-shift worker 14 15 19 2 2 38 9 56 9 4258
2014 Shift worker 16 19 14 2 2 38 9 67 6 339
2014 Non-shift worker 13 14 18 3 2 42 9 54 9 4297

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 35 18 3 1 10 1 74 5 232
2018 Non-shift worker 28 34 19 3 2 12 1 72 6 4138
2017 Shift worker 29 32 14 4 3 16 2 75 8 305
2017 Non-shift worker 28 33 17 3 2 14 2 73 6 4261
2014 Shift worker 30 35 13 2 1 16 2 80 4 339
2014 Non-shift worker 25 30 17 3 2 21 2 71 7 4296
2011 Shift worker 31 42 17 3 0 7 0 78 3 387
2011 Non-shift worker 29 39 15 4 2 11 0 76 6 4007
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 16 26 17 33 1 0 23 51 236
2018 Non-shift worker 16 26 23 15 19 0 1 42 34 4149
2017 Shift worker 9 15 17 18 38 1 1 25 58 307
2017 Non-shift worker 15 25 21 16 21 0 2 41 38 4259

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 31 28 18 11 0 0 43 29 236
2018 Non-shift worker 12 26 30 19 11 0 0 39 31 4135
2017 Shift worker 19 33 25 14 7 0 1 52 22 306
2017 Non-shift worker 14 27 29 17 12 0 1 41 29 4257

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 36 22 9 6 1 2 63 15 233
2018 Non-shift worker 18 32 26 14 9 0 1 51 23 4132
2017 Shift worker 35 32 18 7 4 1 3 70 12 307
2017 Non-shift worker 21 33 23 13 9 0 2 54 22 4255

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 18 29 17 19 1 1 34 36 234
2018 Non-shift worker 15 24 26 19 15 0 1 39 34 4125
2017 Shift worker 22 29 19 13 14 1 2 52 28 307
2017 Non-shift worker 16 23 25 19 16 1 2 40 35 4263

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 27 21 13 4 1 1 61 17 235
2018 Non-shift worker 39 28 15 8 5 0 4 70 14 4133
2017 Shift worker 35 33 18 7 3 0 4 71 11 306
2017 Non-shift worker 37 30 14 7 4 1 8 72 12 4259

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 29 26 12 13 1 0 48 25 235
2018 Non-shift worker 25 30 23 12 9 0 1 55 21 4147
2017 Shift worker 26 34 22 10 6 0 1 60 17 306
2017 Non-shift worker 25 33 23 11 7 0 0 58 19 4248

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 34 28 12 3 0 1 57 15 234
2018 Non-shift worker 22 36 26 10 5 0 1 58 16 4123
2017 Shift worker 30 30 24 8 5 1 2 62 13 305
2017 Non-shift worker 24 33 24 11 5 1 1 58 17 4244

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 32 21 16 6 1 2 57 22 233
2018 Non-shift worker 18 35 26 14 7 1 0 53 21 4124
2017 Shift worker 30 30 21 9 5 1 3 63 15 305
2017 Non-shift worker 20 34 24 13 7 1 1 55 20 4247

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 33 23 13 6 0 1 57 20 233
2018 Non-shift worker 23 33 24 13 6 0 1 56 19 4125
2017 Shift worker 30 29 20 11 6 1 3 62 17 305
2017 Non-shift worker 25 33 22 12 6 0 1 59 18 4253

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 38 21 12 7 1 0 60 18 231
2018 Non-shift worker 25 33 25 10 6 0 1 59 16 4107
2017 Shift worker 25 37 23 8 4 0 3 64 12 306
2017 Non-shift worker 26 35 21 10 6 1 1 62 16 4247

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 36 13 7 2 0 2 77 9 233
2018 Non-shift worker 51 27 13 5 3 0 1 79 8 4113
2017 Shift worker 49 32 13 3 2 0 2 83 4 307
2017 Non-shift worker 56 25 11 4 2 0 2 82 6 4258

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 20 10 3 3 1 3 83 7 233
2018 Non-shift worker 71 15 5 2 1 1 5 92 3 4119

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 17 5 1 1 2 5 92 2 233
2018 Non-shift worker 74 12 5 2 3 1 3 89 6 4119
2017 Shift worker 74 13 3 2 3 1 5 91 5 307
2017 Non-shift worker 75 12 5 3 2 0 3 90 5 4260

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 29 12 5 2 0 1 80 7 235
2018 Non-shift worker 56 27 10 4 2 0 1 84 6 4146
2017 Shift worker 51 31 8 2 3 1 5 86 5 306
2017 Non-shift worker 56 28 9 3 2 0 2 86 5 4252

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 30 11 2 1 0 1 85 3 235
2018 Non-shift worker 54 22 12 6 5 0 1 77 11 4136
2017 Shift worker 59 21 8 3 3 1 5 85 6 306
2017 Non-shift worker 58 20 9 6 4 0 2 81 10 4258

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 17 3 2 0 1 20 94 2 234
2018 Non-shift worker 53 14 6 2 1 0 23 87 4 4129
2017 Shift worker 60 15 3 1 1 1 20 95 2 305
2017 Non-shift worker 55 13 5 2 1 0 23 90 4 4251

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 28 7 1 1 0 4 90 3 234
2018 Non-shift worker 66 20 7 2 1 0 5 90 3 4121
2017 Shift worker 64 20 4 3 2 1 7 92 5 306
2017 Non-shift worker 67 18 5 2 1 0 7 92 3 4234

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 15 7 3 3 0 5 87 7 236
2018 Non-shift worker 69 15 6 3 3 0 3 87 7 4137
2017 Shift worker 63 18 5 5 3 1 5 86 8 307
2017 Non-shift worker 66 16 6 4 4 1 4 86 8 4261

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 34 19 6 1 0 2 74 7 236
2018 Non-shift worker 46 30 16 4 2 0 2 77 6 4139
2017 Shift worker 48 31 15 3 2 0 1 80 4 305
2017 Non-shift worker 48 31 12 4 2 0 2 81 6 4255

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 38 38 10 5 0 0 47 15 235
2018 Non-shift worker 10 33 38 15 4 0 0 43 19 4144
2017 Shift worker 12 35 38 9 5 1 0 48 14 304
2017 Non-shift worker 9 32 40 14 6 0 0 41 19 4265

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 18 41 23 11 0 0 34 25 234
2018 Non-shift worker 8 20 39 24 9 0 0 33 28 4119
2017 Shift worker 5 19 38 25 13 0 0 38 24 306
2017 Non-shift worker 7 19 41 24 9 0 0 33 26 4256

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 42 18 9 3 4 0 69 12 235
2018 Non-shift worker 31 45 14 6 2 2 0 78 8 4148
2017 Shift worker 17 34 22 11 7 9 1 56 20 307
2017 Non-shift worker 22 45 17 8 4 4 0 70 13 4263

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 35 28 10 6 2 0 55 16 234
2018 Non-shift worker 25 38 17 12 5 2 0 65 18 4148
2017 Shift worker 22 38 18 12 7 3 0 62 19 306
2017 Non-shift worker 19 41 17 14 7 2 0 61 21 4261
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 22 22 22 22 1 0 11 89 236
2018 Non-shift worker 22 27 23 13 12 2 1 23 77 4151
2017 Shift worker 11 17 21 19 28 1 2 12 88 307
2017 Non-shift worker 23 25 21 13 13 4 1 24 76 4267

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 201
2018 Non-shift worker 19 3102
2017 Shift worker 28 261
2017 Non-shift worker 18 3078

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 201
2018 Non-shift worker 37 3102
2017 Shift worker 53 261
2017 Non-shift worker 37 3078

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 201
2018 Non-shift worker 26 3102
2017 Shift worker 27 261
2017 Non-shift worker 16 3078

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 63 201
2018 Non-shift worker 41 3102
2017 Shift worker 68 261
2017 Non-shift worker 50 3078

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 201
2018 Non-shift worker 8 3102
2017 Shift worker 9 261
2017 Non-shift worker 9 3078

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 201
2018 Non-shift worker 38 3102

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 201
2018 Non-shift worker 35 3102
2017 Shift worker 40 261
2017 Non-shift worker 42 3078

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 4 27 12 10 6 42 195
2018 Non-shift worker 3 37 21 13 5 21 3013
2017 Shift worker 4 21 20 12 7 35 258
2017 Non-shift worker 5 43 21 10 5 16 3018

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 21 79 199
2018 Non-shift worker 30 70 3085

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 21 15 22 27 1 4 33 52 200
2018 Non-shift worker 9 21 18 22 24 2 5 31 49 3096
2017 Shift worker 10 24 17 18 28 0 3 35 48 262
2017 Non-shift worker 8 20 16 20 26 2 7 31 51 3097

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 8 14 21 50 1 5 10 75 200
2018 Non-shift worker 3 10 15 21 46 2 4 13 71 3096
2017 Shift worker 2 4 8 18 62 2 4 6 86 262
2017 Non-shift worker 2 7 11 18 53 3 7 10 78 3095

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 17 14 15 14 2 8 53 31 236
2018 Non-shift worker 40 19 13 9 9 1 9 66 20 4141
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