2018 Public Service Employee Survey Results for IT Client Services

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Agriculture and Agri-Food Canada 28 45 12 11 4 0 1 73 15 2891
2018 Information Systems Branch 22 45 13 13 5 0 1 68 19 215
2018 Transformation and Modernization Services 19 45 12 17 5 0 3 65 22 61
2018 IT Client Services 6 52 16 17 6 0 3 60 24 30

Question 2. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Agriculture and Agri-Food Canada 42 39 9 6 3 0 0 81 9 2884
2018 Information Systems Branch 35 43 12 6 4 0 0 78 10 215
2018 Transformation and Modernization Services 40 44 12 5 0 0 0 84 5 61
2018 IT Client Services 38 43 13 6 0 0 0 81 6 30

Question 3. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Agriculture and Agri-Food Canada 46 39 7 5 3 0 0 85 8 2865
2018 Information Systems Branch 38 43 9 7 3 0 0 81 10 212
2018 Transformation and Modernization Services 50 32 10 7 1 0 0 82 8 60
2018 IT Client Services 47 34 9 9 0 0 0 81 9 30

Question 4. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Agriculture and Agri-Food Canada 42 35 11 8 4 0 1 78 12 2879
2018 Information Systems Branch 46 33 8 6 5 0 2 80 11 213
2018 Transformation and Modernization Services 48 30 6 6 5 0 6 82 11 61
2018 IT Client Services 46 28 3 3 9 0 11 83 13 30

Question 5. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Agriculture and Agri-Food Canada 34 43 11 7 4 0 0 77 11 2876
2018 Information Systems Branch 24 49 13 9 5 0 0 74 14 212
2018 Transformation and Modernization Services 24 53 8 13 3 0 0 77 16 60
2018 IT Client Services 15 62 0 19 3 0 0 78 22 29

Question 6. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Agriculture and Agri-Food Canada 26 36 16 13 9 0 0 62 22 2886
2018 Information Systems Branch 27 36 16 14 7 0 0 63 21 213
2018 Transformation and Modernization Services 31 33 13 11 9 1 0 65 21 60
2018 IT Client Services 32 28 16 18 6 0 0 60 24 30

Question 7. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Agriculture and Agri-Food Canada 32 40 13 10 4 0 0 72 15 2885
2018 Information Systems Branch 26 39 13 13 8 0 0 65 22 214
2018 Transformation and Modernization Services 34 32 16 11 8 0 0 66 18 61
2018 IT Client Services 24 21 28 14 12 0 0 46 26 30

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Agriculture and Agri-Food Canada 41 43 9 5 2 1 0 84 7 2886
2018 Information Systems Branch 37 45 10 7 1 0 0 82 8 213
2018 Transformation and Modernization Services 42 43 12 3 0 0 0 85 3 61
2018 IT Client Services 42 42 9 6 0 0 0 84 6 30

Question 9. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Agriculture and Agri-Food Canada 30 40 12 10 8 0 0 70 18 2878
2018 Information Systems Branch 30 42 11 10 6 0 0 72 17 212
2018 Transformation and Modernization Services 29 46 4 11 10 0 0 75 21 60
2018 IT Client Services 22 50 0 19 9 0 0 71 29 29

Question 10. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Agriculture and Agri-Food Canada 51 36 8 4 2 0 0 87 5 2863
2018 Information Systems Branch 41 42 7 7 2 1 0 84 9 213
2018 Transformation and Modernization Services 55 33 6 3 2 2 0 89 5 61
2018 IT Client Services 50 34 6 6 0 3 0 87 6 30

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Agriculture and Agri-Food Canada 30 40 14 10 6 0 0 70 16 2872
2018 Information Systems Branch 26 43 19 5 5 0 2 70 11 214
2018 Transformation and Modernization Services 35 33 14 3 9 0 6 72 13 61
2018 IT Client Services 24 24 19 6 15 0 11 55 24 30

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Agriculture and Agri-Food Canada 35 37 13 8 6 0 0 72 14 2869
2018 Information Systems Branch 33 41 13 7 6 0 0 74 13 212
2018 Transformation and Modernization Services 49 25 16 2 8 0 0 74 10 60
2018 IT Client Services 46 16 23 3 12 0 0 62 16 29

Question 13. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Agriculture and Agri-Food Canada 28 39 15 11 5 1 1 69 17 2873
2018 Information Systems Branch 26 36 20 10 7 1 0 63 17 213
2018 Transformation and Modernization Services 32 32 17 10 9 0 0 64 19 61
2018 IT Client Services 24 28 20 13 15 0 0 53 28 30

Question 14. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Agriculture and Agri-Food Canada 39 41 11 5 3 0 0 81 8 2879
2018 Information Systems Branch 31 43 14 7 4 1 0 76 10 213
2018 Transformation and Modernization Services 45 40 5 3 3 3 0 88 7 60
2018 IT Client Services 38 43 3 6 3 6 0 87 10 30

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Agriculture and Agri-Food Canada 36 34 16 8 4 0 0 71 12 2892
2018 Information Systems Branch 34 33 19 7 6 0 0 67 14 213
2018 Transformation and Modernization Services 30 30 24 9 8 0 0 60 17 61
2018 IT Client Services 32 22 21 12 13 0 0 54 24 30

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Agriculture and Agri-Food Canada 7 19 39 22 10 1 1 33 27 2878
2018 Information Systems Branch 10 19 40 21 5 1 3 27 31 215
2018 Transformation and Modernization Services 19 20 34 15 6 0 6 22 41 61
2018 IT Client Services 21 27 31 13 9 0 0 21 48 30

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Agriculture and Agri-Food Canada 7 14 28 28 18 3 2 48 22 2864
2018 Information Systems Branch 11 14 27 26 17 3 2 44 27 213
2018 Transformation and Modernization Services 15 10 26 20 21 2 6 45 27 61
2018 IT Client Services 18 9 28 15 26 3 0 42 29 30

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Agriculture and Agri-Food Canada 18 25 30 14 9 2 2 24 45 2874
2018 Information Systems Branch 19 26 27 16 7 2 2 24 47 213
2018 Transformation and Modernization Services 22 29 26 10 7 0 6 18 54 60
2018 IT Client Services 27 34 24 9 6 0 0 14 61 30

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Agriculture and Agri-Food Canada 6 15 32 29 16 1 1 46 21 2861
2018 Information Systems Branch 7 14 35 28 13 1 2 42 22 213
2018 Transformation and Modernization Services 6 20 23 26 19 0 6 48 29 61
2018 IT Client Services 6 18 19 31 26 0 0 57 24 30

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Agriculture and Agri-Food Canada 12 21 30 20 13 1 2 35 34 2867
2018 Information Systems Branch 21 24 27 14 10 0 2 25 47 212
2018 Transformation and Modernization Services 26 27 21 10 10 0 6 21 56 59
2018 IT Client Services 29 19 23 13 15 0 0 28 49 28

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Agriculture and Agri-Food Canada 8 14 27 26 19 3 4 48 23 2860
2018 Information Systems Branch 12 20 24 22 14 3 3 39 35 215
2018 Transformation and Modernization Services 16 20 24 13 14 6 7 32 41 61
2018 IT Client Services 21 16 22 12 15 11 3 31 43 30

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Agriculture and Agri-Food Canada 15 24 30 16 10 2 2 27 41 2880
2018 Information Systems Branch 16 28 31 15 7 1 2 23 45 214
2018 Transformation and Modernization Services 11 35 26 15 5 2 6 22 50 60
2018 IT Client Services 13 50 16 15 3 3 0 19 65 29
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Agriculture and Agri-Food Canada 21 33 18 11 9 6 3 59 22 2876
2018 Information Systems Branch 23 38 17 9 2 9 2 68 12 214
2018 Transformation and Modernization Services 29 42 21 3 2 0 3 74 5 61
2018 IT Client Services 25 38 24 3 3 0 6 68 7 30

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Agriculture and Agri-Food Canada 38 31 10 11 8 1 0 70 20 2877
2018 Information Systems Branch 44 30 11 8 6 1 0 74 14 213
2018 Transformation and Modernization Services 54 25 9 5 6 0 0 80 11 61
2018 IT Client Services 54 19 18 0 9 0 0 73 9 30

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Agriculture and Agri-Food Canada 12 22 20 16 14 13 3 41 36 2872
2018 Information Systems Branch 16 25 20 12 10 15 2 49 27 213
2018 Transformation and Modernization Services 25 21 26 11 9 8 0 49 23 61
2018 IT Client Services 15 13 29 16 12 16 0 33 33 30

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Agriculture and Agri-Food Canada 43 35 10 8 5 0 0 78 12 2873
2018 Information Systems Branch 50 35 8 6 2 0 0 84 8 213
2018 Transformation and Modernization Services 53 36 4 5 2 0 0 89 6 61
2018 IT Client Services 55 36 0 6 3 0 0 91 9 30

Question 21. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Agriculture and Agri-Food Canada 39 39 12 5 4 1 0 79 10 2877
2018 Information Systems Branch 42 38 13 4 3 0 0 80 7 211
2018 Transformation and Modernization Services 47 37 4 5 5 1 0 86 10 61
2018 IT Client Services 45 37 6 3 6 3 0 84 10 30
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Agriculture and Agri-Food Canada 37 34 13 9 6 0 1 72 15 2877
2018 Information Systems Branch 41 34 12 6 7 0 0 75 13 213
2018 Transformation and Modernization Services 42 31 14 7 6 0 0 73 14 61
2018 IT Client Services 37 21 16 14 12 0 0 58 26 30

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Agriculture and Agri-Food Canada 46 29 12 7 4 1 1 76 12 2868
2018 Information Systems Branch 47 28 13 8 3 0 0 76 11 209
2018 Transformation and Modernization Services 48 28 13 7 3 2 0 78 9 60
2018 IT Client Services 34 37 16 6 3 3 0 74 9 29

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Agriculture and Agri-Food Canada 40 33 11 10 5 0 1 74 15 2864
2018 Information Systems Branch 42 36 9 9 3 0 1 79 12 213
2018 Transformation and Modernization Services 41 33 9 14 3 1 0 74 17 61
2018 IT Client Services 31 31 6 24 6 3 0 64 30 30

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Agriculture and Agri-Food Canada 53 26 10 5 5 1 0 80 10 2868
2018 Information Systems Branch 60 25 10 1 3 1 0 86 4 213
2018 Transformation and Modernization Services 69 21 6 2 1 2 0 91 3 61
2018 IT Client Services 66 19 6 3 3 3 0 88 6 30

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Agriculture and Agri-Food Canada 46 28 11 8 6 0 0 75 14 2874
2018 Information Systems Branch 48 25 16 5 5 0 1 74 10 213
2018 Transformation and Modernization Services 53 27 14 3 3 0 0 80 6 61
2018 IT Client Services 46 27 19 3 6 0 0 72 9 30
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Agriculture and Agri-Food Canada 17 29 23 12 6 4 10 53 20 899
2018 Information Systems Branch 17 38 22 8 4 5 7 62 13 86
2018 Transformation and Modernization Services 16 46 21 4 4 8 0 68 9 26

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Agriculture and Agri-Food Canada 28 33 17 9 6 7 0 65 17 2887
2018 Information Systems Branch 30 36 18 6 4 4 0 70 11 214
2018 Transformation and Modernization Services 35 37 14 6 5 3 0 74 11 61
2018 IT Client Services 31 42 12 9 3 3 0 75 12 30

Question 30. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Agriculture and Agri-Food Canada 25 32 19 12 10 3 0 58 22 2874
2018 Information Systems Branch 25 34 18 12 9 1 0 60 21 213
2018 Transformation and Modernization Services 27 38 12 12 9 1 0 66 22 61
2018 IT Client Services 22 45 12 9 12 0 0 67 21 30

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Agriculture and Agri-Food Canada 17 29 20 17 11 6 0 49 29 2878
2018 Information Systems Branch 17 30 21 15 10 7 0 51 27 215
2018 Transformation and Modernization Services 21 33 21 10 9 6 0 57 21 61
2018 IT Client Services 13 34 29 6 12 6 0 49 19 30

Question 32. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Agriculture and Agri-Food Canada 15 32 20 18 11 3 0 49 30 2885
2018 Information Systems Branch 16 31 22 18 11 1 0 48 30 215
2018 Transformation and Modernization Services 17 30 31 10 11 0 0 47 22 61
2018 IT Client Services 16 27 32 9 16 0 0 43 25 30
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Agriculture and Agri-Food Canada 23 44 19 8 3 1 0 68 12 2870
2018 Information Systems Branch 21 47 17 9 5 0 0 69 14 212
2018 Transformation and Modernization Services 23 34 28 9 7 0 0 57 15 60
2018 IT Client Services 22 29 33 10 6 0 0 50 16 29

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Agriculture and Agri-Food Canada 29 37 14 11 6 2 1 68 17 2871
2018 Information Systems Branch 38 37 11 8 4 1 0 76 13 212
2018 Transformation and Modernization Services 45 28 15 6 5 0 0 73 11 60
2018 IT Client Services 29 42 13 10 6 0 0 71 16 29

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Agriculture and Agri-Food Canada 31 40 17 7 4 2 0 71 11 2867
2018 Information Systems Branch 39 42 11 4 2 2 0 82 6 213
2018 Transformation and Modernization Services 48 33 11 3 3 2 0 82 6 60
2018 IT Client Services 44 36 15 0 3 3 0 82 3 29

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Agriculture and Agri-Food Canada 18 28 18 14 13 7 2 50 29 2876
2018 Information Systems Branch 23 28 17 14 7 11 1 57 24 213
2018 Transformation and Modernization Services 29 26 16 9 8 9 3 62 20 61
2018 IT Client Services 31 17 19 13 6 9 6 56 21 30

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Agriculture and Agri-Food Canada 18 30 18 17 13 3 0 50 31 2876
2018 Information Systems Branch 21 29 20 13 13 5 0 52 27 213
2018 Transformation and Modernization Services 31 26 10 8 16 7 0 62 27 60
2018 IT Client Services 25 23 12 6 19 15 0 56 30 29

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Agriculture and Agri-Food Canada 17 25 14 17 22 2 3 44 41 2875
2018 Information Systems Branch 16 28 17 13 23 1 3 46 37 214
2018 Transformation and Modernization Services 28 18 11 12 24 1 6 50 39 61
2018 IT Client Services 24 19 6 15 25 0 11 48 45 30

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Agriculture and Agri-Food Canada 17 36 23 12 7 5 1 56 20 2879
2018 Information Systems Branch 17 40 23 9 6 5 0 60 16 214
2018 Transformation and Modernization Services 26 35 23 5 8 3 0 63 13 61
2018 IT Client Services 16 31 32 9 12 0 0 46 21 30

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Agriculture and Agri-Food Canada 44 37 12 3 2 2 1 83 5 2867
2018 Information Systems Branch 49 36 10 2 1 2 0 87 3 214
2018 Transformation and Modernization Services 58 28 9 1 2 2 0 88 3 61
2018 IT Client Services 54 31 12 3 0 0 0 85 3 30

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Agriculture and Agri-Food Canada 41 39 11 5 2 1 0 82 7 2866
2018 Information Systems Branch 45 38 12 1 2 2 0 84 4 211
2018 Transformation and Modernization Services 50 34 10 0 3 3 0 87 3 59
2018 IT Client Services 43 36 16 0 3 3 0 81 3 29

Question 42. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Agriculture and Agri-Food Canada 46 36 9 5 3 0 0 82 8 2868
2018 Information Systems Branch 52 36 9 2 1 0 0 88 3 215
2018 Transformation and Modernization Services 56 31 9 3 0 0 0 87 3 61
2018 IT Client Services 57 24 15 3 0 0 0 82 3 30

Question 43. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Agriculture and Agri-Food Canada 38 34 16 7 6 0 0 72 13 2871
2018 Information Systems Branch 38 33 16 6 6 1 0 72 11 214
2018 Transformation and Modernization Services 42 32 11 8 5 3 0 76 13 61
2018 IT Client Services 36 36 9 6 6 6 0 77 13 30

Question 44. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Agriculture and Agri-Food Canada 36 36 15 8 5 0 0 72 13 2853
2018 Information Systems Branch 35 38 16 7 4 0 0 73 11 213
2018 Transformation and Modernization Services 35 40 13 7 5 0 0 75 12 59
2018 IT Client Services 27 47 16 3 6 0 0 75 9 30

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Agriculture and Agri-Food Canada 32 29 20 9 6 3 1 63 16 2878
2018 Information Systems Branch 33 27 22 9 7 2 0 61 17 214
2018 Transformation and Modernization Services 45 20 19 10 5 2 0 66 15 61
2018 IT Client Services 42 21 21 6 6 3 0 66 13 30
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Public Service 27 39 35 161647
2018 Agriculture and Agri-Food Canada 29 38 32 2886
2018 Information Systems Branch 31 35 34 215
2018 Transformation and Modernization Services 28 31 41 61
2018 IT Client Services 28 31 41 30

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Agriculture and Agri-Food Canada 18 21 19 5 32 5 767
2018 Information Systems Branch 10 22 31 13 16 7 62
2018 Transformation and Modernization Services 16 26 29 6 6 17 18
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 15 85 161503
2018 Agriculture and Agri-Food Canada 14 86 2885
2018 Information Systems Branch 7 93 214

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 51 22721
2018 Agriculture and Agri-Food Canada 60 424
2018 Information Systems Branch 36 17

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 62 22735
2018 Agriculture and Agri-Food Canada 55 424
2018 Information Systems Branch 71 17

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 8 22696
2018 Agriculture and Agri-Food Canada 8 424

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 5 22696
2018 Agriculture and Agri-Food Canada 0 424
2018 Information Systems Branch 0 17

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 6 22696
2018 Agriculture and Agri-Food Canada 6 424
2018 Information Systems Branch 0 17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 10 22712
2018 Agriculture and Agri-Food Canada 5 424
2018 Information Systems Branch 0 17

Question 49g. From whom did you experience harassment on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 4 22694
2018 Agriculture and Agri-Food Canada 4 424

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization
(%)
Total responses
2018 Public Service 40 22709
2018 Agriculture and Agri-Food Canada 42 423

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization
(%)
Total responses
2018 Public Service 40 22697
2018 Agriculture and Agri-Food Canada 42 423
2018 Information Systems Branch 30 17

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)
Total responses
2018 Public Service 46 22698
2018 Agriculture and Agri-Food Canada 47 423
2018 Information Systems Branch 60 17

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization
(%)
Total responses
2018 Public Service 41 22706
2018 Agriculture and Agri-Food Canada 39 423
2018 Information Systems Branch 39 17

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Organization
(%)
Total responses
2018 Public Service 33 22690
2018 Agriculture and Agri-Food Canada 34 423
2018 Information Systems Branch 36 17

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization
(%)
Total responses
2018 Public Service 56 22722
2018 Agriculture and Agri-Food Canada 51 423
2018 Information Systems Branch 52 17

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization
(%)
Total responses
2018 Public Service 36 22699
2018 Agriculture and Agri-Food Canada 30 423
2018 Information Systems Branch 27 17

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization
(%)
Total responses
2018 Public Service 2 22678
2018 Agriculture and Agri-Food Canada 2 423
2018 Information Systems Branch 0 17

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization
(%)
Total responses
2018 Public Service 10 22693
2018 Agriculture and Agri-Food Canada 8 423
2018 Information Systems Branch 0 17

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization
(%)
Total responses
2018 Public Service 13 22689
2018 Agriculture and Agri-Food Canada 9 423

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization
(%)
Total responses
2018 Public Service 48 22704
2018 Agriculture and Agri-Food Canada 42 423
2018 Information Systems Branch 49 17

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Organization
(%)
Total responses
2018 Public Service 27 22702
2018 Agriculture and Agri-Food Canada 29 423

Question 50m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 15 22687
2018 Agriculture and Agri-Food Canada 15 423

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 51 22718
2018 Agriculture and Agri-Food Canada 52 424
2018 Information Systems Branch 51 17

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22701
2018 Agriculture and Agri-Food Canada 23 424

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 8 22688
2018 Agriculture and Agri-Food Canada 11 424

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 20 22699
2018 Agriculture and Agri-Food Canada 17 424

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 10 22689
2018 Agriculture and Agri-Food Canada 8 424
2018 Information Systems Branch 0 17

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 7 22692
2018 Agriculture and Agri-Food Canada 4 424

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 14 22692
2018 Agriculture and Agri-Food Canada 11 424

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 11 22688
2018 Agriculture and Agri-Food Canada 12 424

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22709
2018 Agriculture and Agri-Food Canada 27 424

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21200
2018 Agriculture and Agri-Food Canada 5 405
2018 Information Systems Branch 0 15

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 19 21197
2018 Agriculture and Agri-Food Canada 20 405

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21191
2018 Agriculture and Agri-Food Canada 8 405
2018 Information Systems Branch 0 15

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 7 21189
2018 Agriculture and Agri-Food Canada 5 405
2018 Information Systems Branch 0 15

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21189
2018 Agriculture and Agri-Food Canada 10 405
2018 Information Systems Branch 0 15

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Agriculture and Agri-Food Canada 8 405

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21188
2018 Agriculture and Agri-Food Canada 6 405

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21193
2018 Agriculture and Agri-Food Canada 13 405

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 12 21192
2018 Agriculture and Agri-Food Canada 10 405

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 30 21199
2018 Agriculture and Agri-Food Canada 30 405
2018 Information Systems Branch 41 15

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Agriculture and Agri-Food Canada 9 405

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 47 21214
2018 Agriculture and Agri-Food Canada 48 405
2018 Information Systems Branch 68 15

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 21187
2018 Agriculture and Agri-Food Canada 1 405
2018 Information Systems Branch 0 15

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 56 21220
2018 Agriculture and Agri-Food Canada 56 405
2018 Information Systems Branch 47 15

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 21191
2018 Agriculture and Agri-Food Canada 4 405

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 21192
2018 Agriculture and Agri-Food Canada 14 405

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Agriculture and Agri-Food Canada 16 20 20 9 9 23 5 49 24 2886
2018 Information Systems Branch 13 21 17 5 3 33 9 59 12 215
2018 Transformation and Modernization Services 19 16 17 1 3 26 18 63 8 61
2018 IT Client Services 15 16 12 0 6 31 20 63 13 30

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Agriculture and Agri-Food Canada 30 33 16 8 5 7 1 68 14 2883
2018 Information Systems Branch 32 34 13 4 1 13 2 78 7 215
2018 Transformation and Modernization Services 38 31 10 5 0 11 6 83 5 61
2018 IT Client Services 27 37 6 6 0 13 11 84 8 30
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 8 92 161188
2018 Agriculture and Agri-Food Canada 7 93 2878
2018 Information Systems Branch 5 95 213

Question 56a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 36 11806
2018 Agriculture and Agri-Food Canada 40 198

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 77 11826
2018 Agriculture and Agri-Food Canada 76 198

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Information Systems Branch 0 11

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Agriculture and Agri-Food Canada 0 198
2018 Information Systems Branch 0 11

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 7 11798
2018 Agriculture and Agri-Food Canada 9 198

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 9 11802
2018 Agriculture and Agri-Food Canada 3 198
2018 Information Systems Branch 0 11

Question 56g. From whom did you experience discrimination on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 8 11798
2018 Agriculture and Agri-Food Canada 6 198

Question 57a. Please indicate the type of discrimination you experienced. Race

Survey year Organization
(%)
Total responses
2018 Public Service 25 11790
2018 Agriculture and Agri-Food Canada 23 198

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization
(%)
Total responses
2018 Public Service 20 11790
2018 Agriculture and Agri-Food Canada 20 198

Question 57c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization
(%)
Total responses
2018 Public Service 15 11786
2018 Agriculture and Agri-Food Canada 13 198

Question 57d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization
(%)
Total responses
2018 Public Service 6 11784
2018 Agriculture and Agri-Food Canada 8 198
2018 Information Systems Branch 0 11

Question 57e. Please indicate the type of discrimination you experienced. Age

Survey year Organization
(%)
Total responses
2018 Public Service 26 11787
2018 Agriculture and Agri-Food Canada 33 198
2018 Information Systems Branch 0 11

Question 57f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization
(%)
Total responses
2018 Public Service 29 11792
2018 Agriculture and Agri-Food Canada 30 198

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization
(%)
Total responses
2018 Public Service 4 11783
2018 Information Systems Branch 0 11

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2018 Public Service 2 11782
2018 Information Systems Branch 0 11

Question 57i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization
(%)
Total responses
2018 Public Service 8 11785
2018 Agriculture and Agri-Food Canada 6 198
2018 Information Systems Branch 0 11

Question 57j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization
(%)
Total responses
2018 Public Service 15 11787
2018 Agriculture and Agri-Food Canada 13 198
2018 Information Systems Branch 0 11

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2018 Public Service 1 11782
2018 Agriculture and Agri-Food Canada 0 198
2018 Information Systems Branch 0 11

Question 57l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization
(%)
Total responses
2018 Public Service 17 11791
2018 Agriculture and Agri-Food Canada 14 198

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2018 Public Service 0 11783

Question 57n. Please indicate the type of discrimination you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 19 11797
2018 Agriculture and Agri-Food Canada 15 198
2018 Information Systems Branch 54 11

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 29 11822
2018 Agriculture and Agri-Food Canada 24 198

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2018 Public Service 15 11810
2018 Agriculture and Agri-Food Canada 13 198

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11809
2018 Agriculture and Agri-Food Canada 6 198
2018 Information Systems Branch 0 11

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 17 11817
2018 Agriculture and Agri-Food Canada 14 198
2018 Information Systems Branch 0 11

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11805
2018 Agriculture and Agri-Food Canada 4 198
2018 Information Systems Branch 0 11

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 6 11807
2018 Agriculture and Agri-Food Canada 4 198
2018 Information Systems Branch 0 11

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11806
2018 Agriculture and Agri-Food Canada 8 198
2018 Information Systems Branch 0 11

Question 58h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 9 11808
2018 Agriculture and Agri-Food Canada 8 198

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 49 11821
2018 Agriculture and Agri-Food Canada 56 198

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11053
2018 Information Systems Branch 0 11

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 13 11052
2018 Agriculture and Agri-Food Canada 14 187
2018 Information Systems Branch 0 11

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11049
2018 Agriculture and Agri-Food Canada 4 187
2018 Information Systems Branch 0 11

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Information Systems Branch 0 11

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11051
2018 Agriculture and Agri-Food Canada 3 187
2018 Information Systems Branch 0 11

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11049
2018 Agriculture and Agri-Food Canada 3 187
2018 Information Systems Branch 0 11

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 7 11051
2018 Agriculture and Agri-Food Canada 5 187

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11053
2018 Agriculture and Agri-Food Canada 18 187

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11055
2018 Agriculture and Agri-Food Canada 11 187

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 27 11058
2018 Agriculture and Agri-Food Canada 30 187

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11054
2018 Agriculture and Agri-Food Canada 8 187

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 45 11069
2018 Agriculture and Agri-Food Canada 42 187
2018 Information Systems Branch 51 11

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Agriculture and Agri-Food Canada 3 187
2018 Information Systems Branch 0 11

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 64 11072
2018 Agriculture and Agri-Food Canada 63 187

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11051
2018 Agriculture and Agri-Food Canada 2 187

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 11050
2018 Agriculture and Agri-Food Canada 16 187

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Agriculture and Agri-Food Canada 19 19 23 4 3 27 5 56 10 2884
2018 Information Systems Branch 14 19 20 2 2 38 4 59 6 213
2018 Transformation and Modernization Services 20 19 19 2 0 30 9 66 3 60
2018 IT Client Services 13 21 17 4 0 38 7 63 6 29

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Agriculture and Agri-Food Canada 33 33 18 4 3 8 1 73 7 2882
2018 Information Systems Branch 36 33 18 2 2 9 0 76 4 214
2018 Transformation and Modernization Services 40 32 20 2 0 6 0 77 2 60
2018 IT Client Services 31 39 20 4 0 6 0 74 4 29
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Agriculture and Agri-Food Canada 23 28 21 13 14 0 1 51 27 2883
2018 Information Systems Branch 31 24 18 14 13 0 0 55 27 215
2018 Transformation and Modernization Services 36 21 20 12 11 0 0 57 23 61
2018 IT Client Services 39 19 13 15 15 0 0 57 30 30

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Agriculture and Agri-Food Canada 21 30 26 15 9 0 0 51 23 2883
2018 Information Systems Branch 19 27 28 15 10 0 0 47 25 215
2018 Transformation and Modernization Services 13 26 29 16 16 0 0 39 32 61
2018 IT Client Services 9 29 31 16 15 0 0 38 31 30

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Agriculture and Agri-Food Canada 28 34 22 10 5 0 1 63 15 2871
2018 Information Systems Branch 21 39 23 12 5 0 0 60 17 214
2018 Transformation and Modernization Services 21 31 23 22 3 0 0 52 25 60
2018 IT Client Services 18 28 24 29 0 0 0 46 29 30

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Agriculture and Agri-Food Canada 24 26 23 14 11 0 1 51 26 2869
2018 Information Systems Branch 16 19 26 23 16 0 0 35 39 214
2018 Transformation and Modernization Services 13 9 32 28 17 0 1 23 45 61
2018 IT Client Services 9 9 39 22 21 0 0 18 43 30

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Agriculture and Agri-Food Canada 46 26 13 6 4 0 5 76 11 2868
2018 Information Systems Branch 45 33 13 5 1 0 2 80 7 213
2018 Transformation and Modernization Services 40 32 17 7 1 0 3 74 9 61
2018 IT Client Services 54 25 16 3 0 0 3 81 3 30

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Agriculture and Agri-Food Canada 31 30 20 11 7 0 0 61 18 2877
2018 Information Systems Branch 32 31 21 8 7 0 1 64 15 214
2018 Transformation and Modernization Services 40 20 21 10 9 0 1 60 19 61
2018 IT Client Services 51 18 16 3 12 0 0 69 15 30

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Agriculture and Agri-Food Canada 28 35 22 9 5 0 1 63 15 2876
2018 Information Systems Branch 28 34 26 6 6 0 0 63 12 214
2018 Transformation and Modernization Services 30 31 28 4 8 0 0 61 12 60
2018 IT Client Services 25 33 32 0 10 0 0 59 10 29

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Agriculture and Agri-Food Canada 26 35 22 10 5 0 1 62 16 2876
2018 Information Systems Branch 21 36 21 14 7 0 0 57 21 213
2018 Transformation and Modernization Services 23 30 22 14 12 0 0 53 25 60
2018 IT Client Services 19 29 19 21 13 0 0 47 33 29

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Agriculture and Agri-Food Canada 29 33 22 9 6 0 1 62 16 2868
2018 Information Systems Branch 26 29 24 10 11 0 0 55 21 213
2018 Transformation and Modernization Services 29 31 19 9 12 0 0 60 22 59
2018 IT Client Services 19 36 13 13 18 0 0 55 31 28

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Agriculture and Agri-Food Canada 32 33 20 10 4 0 1 66 14 2863
2018 Information Systems Branch 30 35 18 10 7 0 0 65 17 214
2018 Transformation and Modernization Services 32 27 26 13 3 0 0 58 16 60
2018 IT Client Services 28 22 31 19 0 0 0 50 19 29

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Agriculture and Agri-Food Canada 52 26 12 5 3 0 1 79 8 2863
2018 Information Systems Branch 55 26 11 4 3 0 1 82 7 213
2018 Transformation and Modernization Services 70 15 8 3 3 0 2 86 6 60
2018 IT Client Services 74 16 6 3 0 0 0 90 3 29

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Agriculture and Agri-Food Canada 72 16 5 2 2 0 4 91 4 2862
2018 Information Systems Branch 70 15 6 2 3 0 4 89 4 212
2018 Transformation and Modernization Services 75 17 0 0 5 0 3 95 5 60
2018 IT Client Services 78 19 0 0 0 0 3 100 0 29

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Agriculture and Agri-Food Canada 69 14 6 4 4 1 2 85 8 2857
2018 Information Systems Branch 76 12 3 2 5 1 1 90 7 213
2018 Transformation and Modernization Services 77 12 3 2 5 0 2 90 6 60
2018 IT Client Services 67 15 6 3 6 0 3 84 9 29

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Agriculture and Agri-Food Canada 48 28 13 5 4 0 1 77 9 2870
2018 Information Systems Branch 56 26 12 5 2 0 0 81 7 214
2018 Transformation and Modernization Services 59 24 12 2 3 0 0 83 5 60
2018 IT Client Services 62 25 6 3 3 0 0 87 6 29

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Agriculture and Agri-Food Canada 54 23 11 6 6 0 1 78 12 2858
2018 Information Systems Branch 58 23 9 6 5 0 0 81 11 214
2018 Transformation and Modernization Services 64 17 9 2 8 0 0 81 9 61
2018 IT Client Services 60 19 9 3 9 0 0 79 12 30

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Agriculture and Agri-Food Canada 53 14 6 3 1 0 22 87 5 2855
2018 Information Systems Branch 48 15 9 3 1 0 23 83 5 214
2018 Transformation and Modernization Services 40 18 12 0 2 0 27 81 2 60
2018 IT Client Services 39 13 13 0 3 0 32 77 5 30

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Agriculture and Agri-Food Canada 70 16 5 2 1 0 6 92 3 2864
2018 Information Systems Branch 70 14 8 1 0 0 8 90 1 214
2018 Transformation and Modernization Services 72 11 11 3 0 0 3 86 3 60
2018 IT Client Services 69 13 13 0 0 0 6 87 0 30

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Agriculture and Agri-Food Canada 65 18 6 4 4 0 3 86 8 2869
2018 Information Systems Branch 59 24 6 4 6 0 1 84 10 215
2018 Transformation and Modernization Services 62 21 6 6 5 0 0 83 11 61
2018 IT Client Services 54 25 9 9 3 0 0 79 12 30

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Agriculture and Agri-Food Canada 47 32 14 4 2 0 2 80 6 2866
2018 Information Systems Branch 39 34 19 4 2 0 1 74 7 214
2018 Transformation and Modernization Services 51 28 13 6 2 0 1 80 8 61
2018 IT Client Services 59 19 16 6 0 0 0 78 6 30

Question 63. Overall, my level of work-related stress is…

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Agriculture and Agri-Food Canada 16 34 33 13 4 0 0 50 17 2887
2018 Information Systems Branch 15 33 35 14 4 0 0 48 17 215
2018 Transformation and Modernization Services 13 31 34 17 5 0 0 44 22 61
2018 IT Client Services 11 39 25 19 6 0 0 50 24 30

Question 64. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Agriculture and Agri-Food Canada 8 17 40 24 11 0 0 35 25 2863
2018 Information Systems Branch 11 17 40 25 6 0 0 31 29 215
2018 Transformation and Modernization Services 9 20 32 31 8 0 0 39 30 61
2018 IT Client Services 12 22 28 27 11 0 0 38 34 30

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Agriculture and Agri-Food Canada 31 44 13 7 3 2 0 77 10 2873
2018 Information Systems Branch 30 48 13 4 1 4 0 81 5 214
2018 Transformation and Modernization Services 35 40 16 5 2 3 0 77 6 61
2018 IT Client Services 26 38 21 9 3 3 0 66 12 30

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Agriculture and Agri-Food Canada 24 38 18 11 7 1 0 63 19 2886
2018 Information Systems Branch 22 45 17 11 4 2 0 68 15 215
2018 Transformation and Modernization Services 25 46 14 10 3 3 0 73 13 61
2018 IT Client Services 23 40 16 19 3 0 0 63 21 30
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Agriculture and Agri-Food Canada 30 29 18 11 9 2 0 31 69 2889
2018 Information Systems Branch 33 27 18 9 6 5 0 35 65 215
2018 Transformation and Modernization Services 48 27 14 5 3 1 1 49 51 61
2018 IT Client Services 51 19 15 9 3 0 3 53 47 30

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109172
2018 Agriculture and Agri-Food Canada 19 1978
2018 Information Systems Branch 16 136
2018 Transformation and Modernization Services 8 33
2018 IT Client Services 12 15

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 35 109188
2018 Agriculture and Agri-Food Canada 34 1978
2018 Information Systems Branch 28 136
2018 Transformation and Modernization Services 22 33
2018 IT Client Services 32 15

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109138
2018 Agriculture and Agri-Food Canada 29 1978
2018 Information Systems Branch 21 136
2018 Transformation and Modernization Services 12 33
2018 IT Client Services 20 15

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2018 Public Service 44 109210
2018 Agriculture and Agri-Food Canada 30 1979
2018 Information Systems Branch 39 136
2018 Transformation and Modernization Services 51 33
2018 IT Client Services 46 15

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2018 Public Service 7 109103
2018 Agriculture and Agri-Food Canada 5 1978
2018 Information Systems Branch 5 136
2018 Transformation and Modernization Services 15 33
2018 IT Client Services 26 15

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Organization
(%)
Total responses
2018 Public Service 33 109160
2018 Agriculture and Agri-Food Canada 32 1979
2018 Information Systems Branch 32 136
2018 Transformation and Modernization Services 29 33
2018 IT Client Services 41 15

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Organization
(%)
Total responses
2018 Public Service 34 109157
2018 Agriculture and Agri-Food Canada 36 1978
2018 Information Systems Branch 47 136
2018 Transformation and Modernization Services 44 33
2018 IT Client Services 39 15

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Agriculture and Agri-Food Canada 4 48 17 10 4 17 1893
2018 Information Systems Branch 2 46 16 8 4 24 132
2018 Transformation and Modernization Services 3 41 23 12 3 16 32
2018 IT Client Services 7 39 7 14 7 27 15

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 35 65 108456
2018 Agriculture and Agri-Food Canada 36 64 1964
2018 Information Systems Branch 43 57 135
2018 Transformation and Modernization Services 47 53 32
2018 IT Client Services 51 49 14

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Agriculture and Agri-Food Canada 12 25 16 19 21 1 5 40 43 1971
2018 Information Systems Branch 11 29 21 16 15 2 7 44 33 135
2018 Transformation and Modernization Services 0 38 16 20 14 3 10 43 38 32
2018 IT Client Services 0 36 15 22 13 0 15 42 41 14

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Agriculture and Agri-Food Canada 5 15 16 21 37 2 4 21 62 1969
2018 Information Systems Branch 3 16 15 23 36 0 6 21 63 136
2018 Transformation and Modernization Services 0 19 22 12 38 0 9 21 55 33
2018 IT Client Services 0 27 14 14 32 0 14 31 53 15

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Agriculture and Agri-Food Canada 45 17 12 9 7 2 8 69 18 2881
2018 Information Systems Branch 42 18 12 9 11 0 8 65 21 213
2018 Transformation and Modernization Services 40 26 14 6 11 0 3 68 17 60
2018 IT Client Services 34 32 15 3 12 0 3 68 16 29
Date modified: