2018 Public Service Employee Survey Results for Statistics Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	42	11	12	4	0	73	16	600
2018	Does not provide services to public	29	45	11	10	4	1	75	14	2998
2017	Provides services to public	28	41	12	12	6	0	69	19	794
2017	Does not provide services to public	31	41	11	11	5	1	73	15	3414
2014	Provides services to public	29	44	13	9	4	1	73	14	719
2014	Does not provide services to public	31	41	13	11	4	1	72	15	3200
2011	Provides services to public	31	41	14	9	5	1	73	13	938
2011	Does not provide services to public	33	40	13	8	4	2	75	12	3511
2008	Provides services to public	28	43	14	10	4	1	72	14	1289
2008	Does not provide services to public	32	40	14	9	4	1	74	13	3541

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	40	9	7	3	81	10	600
2018	Does not provide services to public	35	44	11	7	3	79	9	2994
2017	Provides services to public	43	39	9	7	3	82	9	795
2017	Does not provide services to public	39	41	10	7	3	80	10	3413
2014	Provides services to public	36	43	12	6	2	80	8	721
2014	Does not provide services to public	33	43	13	7	4	77	11	3205
2011	Provides services to public	39	39	11	7	3	79	10	938
2011	Does not provide services to public	38	41	12	6	3	79	9	3509
2008	Provides services to public	36	41	12	7	4	77	11	1289
2008	Does not provide services to public	36	41	11	8	4	77	12	3539

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	39	9	6	3	83	8	597
2018	Does not provide services to public	41	42	9	5	2	84	8	2978
2017	Provides services to public	46	37	8	7	2	83	9	795
2017	Does not provide services to public	44	40	7	6	2	84	8	3410
2014	Provides services to public	40	42	9	6	2	83	8	720
2014	Does not provide services to public	38	43	9	7	3	81	10	3204
2011	Provides services to public	38	44	9	5	4	82	9	936
2011	Does not provide services to public	40	42	9	6	3	82	9	3511
2008	Provides services to public	39	42	8	6	4	82	10	1289
2008	Does not provide services to public	37	44	8	6	4	82	10	3543

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	34	12	7	4	0	0	77	11	601
2018	Does not provide services to public	50	32	9	5	2	0	1	83	8	2997
2017	Provides services to public	42	34	10	8	5	0	1	77	13	795
2017	Does not provide services to public	50	32	8	6	3	0	1	83	9	3412
2014	Provides services to public	40	35	13	5	4	1	2	77	9	719
2014	Does not provide services to public	46	34	10	5	3	1	1	82	8	3202
2011	Provides services to public	41	36	11	6	4	0	2	79	10	941
2011	Does not provide services to public	50	34	8	4	2	1	1	85	7	3510

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	42	10	7	2	81	9	603
2018	Does not provide services to public	34	45	11	7	3	79	9	2984
2017	Provides services to public	39	44	9	5	2	83	8	792
2017	Does not provide services to public	34	45	10	6	3	80	10	3413
2014	Provides services to public	34	46	12	6	2	80	8	721
2014	Does not provide services to public	29	47	12	8	3	76	11	3207
2011	Provides services to public	35	43	11	8	3	78	11	939
2011	Does not provide services to public	35	43	13	6	3	78	9	3506
2008	Provides services to public	37	41	11	7	4	78	11	1282
2008	Does not provide services to public	35	42	12	7	4	77	11	3522

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	38	14	11	7	0	0	68	18	600
2018	Does not provide services to public	32	38	15	9	5	0	1	71	14	2996
2017	Provides services to public	31	37	13	11	7	0	0	69	18	792
2017	Does not provide services to public	32	38	13	10	6	0	0	71	15	3412
2014	Provides services to public	28	41	15	9	6	0	0	69	16	720
2014	Does not provide services to public	27	40	16	10	5	0	0	68	16	3206
2011	Provides services to public	27	39	15	11	8	0	0	66	19	940
2011	Does not provide services to public	26	43	14	10	5	1	0	71	15	3510

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	42	11	9	3	77	12	602
2018	Does not provide services to public	33	44	12	8	3	77	11	2999
2017	Provides services to public	34	47	9	8	2	81	10	791
2017	Does not provide services to public	35	43	10	8	3	79	11	3411

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	37	5	3	1	0	91	4	601
2018	Does not provide services to public	46	42	7	4	1	0	88	5	2999
2017	Provides services to public	48	42	6	2	3	0	89	5	791
2017	Does not provide services to public	46	41	8	3	2	0	87	5	3408
2014	Provides services to public	49	40	7	3	1	0	89	4	720
2014	Does not provide services to public	43	43	9	3	1	0	86	5	3205
2011	Provides services to public	45	39	8	4	2	1	85	6	939
2011	Does not provide services to public	42	44	9	3	1	1	87	4	3514
2008	Provides services to public	49	38	8	4	2	0	87	5	1289
2008	Does not provide services to public	45	41	8	4	2	1	86	5	3534

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	39	14	10	5	71	15	602
2018	Does not provide services to public	35	41	12	8	4	76	12	2994
2017	Provides services to public	32	39	14	8	6	72	14	790
2017	Does not provide services to public	35	40	12	8	5	75	13	3409

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	36	7	2	1	89	4	595
2018	Does not provide services to public	47	39	9	3	1	86	5	2987
2017	Provides services to public	55	36	6	2	1	90	3	793
2017	Does not provide services to public	50	37	9	3	1	87	4	3412
2014	Provides services to public	61	31	6	1	1	92	2	720
2014	Does not provide services to public	54	34	9	2	1	88	3	3203
2011	Provides services to public	58	33	6	2	1	91	3	939
2011	Does not provide services to public	55	33	8	2	1	89	3	3512

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	36	13	9	5	0	0	73	14	599
2018	Does not provide services to public	35	41	12	7	4	0	0	77	11	2987
2017	Provides services to public	33	42	11	9	5	0	0	76	14	793
2017	Does not provide services to public	37	41	10	8	4	0	0	78	11	3412
2014	Provides services to public	28	44	13	11	3	0	1	72	14	721
2014	Does not provide services to public	28	44	13	9	4	0	1	73	14	3205
2011	Provides services to public	29	42	14	8	6	1	1	72	14	940
2011	Does not provide services to public	33	42	12	8	4	0	1	76	12	3505

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	35	13	7	4	0	75	12	597
2018	Does not provide services to public	41	37	12	6	3	0	79	10	2984
2017	Provides services to public	40	37	11	7	4	0	77	12	790
2017	Does not provide services to public	43	36	11	6	4	0	79	9	3407
2014	Provides services to public	35	39	14	8	4	1	75	12	721
2014	Does not provide services to public	36	40	13	8	3	0	76	11	3204

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	40	13	9	4	0	0	74	13	601
2018	Does not provide services to public	35	40	13	7	3	0	0	76	10	2981
2017	Provides services to public	37	39	13	7	3	0	0	77	10	792
2017	Does not provide services to public	39	39	11	6	3	0	1	79	10	3406
2014	Provides services to public	36	39	14	8	2	0	0	75	10	721
2014	Does not provide services to public	34	41	14	7	3	1	0	76	10	3207
2011	Provides services to public	39	42	10	5	3	1	1	82	8	937
2011	Does not provide services to public	39	41	11	5	1	1	1	82	7	3504

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	41	12	3	2	83	5	601
2018	Does not provide services to public	39	43	10	5	2	82	8	2995
2017	Provides services to public	44	40	9	4	2	85	6	791
2017	Does not provide services to public	42	40	10	5	3	83	8	3410
2014	Provides services to public	42	42	9	5	1	84	6	719
2014	Does not provide services to public	36	43	12	6	2	80	8	3206
2011	Provides services to public	39	43	9	7	2	82	8	939
2011	Does not provide services to public	40	44	10	4	2	84	6	3519
2008	Provides services to public	41	42	9	5	3	84	8	1287
2008	Does not provide services to public	41	42	9	5	2	84	8	3533

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	31	18	7	6	0	69	13	599
2018	Does not provide services to public	48	31	12	6	3	0	79	9	2998
2017	Provides services to public	38	37	13	6	5	1	76	11	796
2017	Does not provide services to public	47	34	11	5	2	1	82	8	3418
2014	Provides services to public	42	35	14	5	3	0	77	9	721
2014	Does not provide services to public	45	34	13	5	2	0	80	7	3207
2011	Provides services to public	36	35	17	7	5	0	71	12	940
2011	Does not provide services to public	40	37	14	5	3	0	78	8	3512
2008	Provides services to public	35	35	16	9	4	1	71	12	1288
2008	Does not provide services to public	38	38	16	5	3	1	77	8	3539

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	10	21	37	23	8	1	1	31	31	602
2018	Does not provide services to public	7	20	35	25	11	1	2	36	28	2993
2017	Provides services to public	7	21	35	22	12	1	2	35	29	790
2017	Does not provide services to public	6	17	35	23	12	1	4	38	25	3395
2014	Provides services to public	6	21	36	23	11	1	2	35	28	720
2014	Does not provide services to public	6	21	38	23	9	1	3	33	28	3199
2011	Provides services to public	8	24	31	21	11	1	3	33	34	937
2011	Does not provide services to public	7	20	37	21	10	1	3	33	29	3509
2008	Provides services to public	7	21	36	23	9	1	3	33	29	1289
2008	Does not provide services to public	5	18	36	25	11	1	3	38	25	3536

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	6	13	27	32	18	3	2	53	20	597
2018	Does not provide services to public	3	11	24	33	24	3	2	60	15	2979
2017	Provides services to public	5	12	27	31	21	3	3	55	17	787
2017	Does not provide services to public	4	9	24	30	24	3	6	60	14	3383
2014	Provides services to public	6	14	29	27	18	4	3	48	20	717
2014	Does not provide services to public	4	12	28	30	17	4	4	52	17	3190
2011	Provides services to public	8	17	26	26	16	3	5	46	26	936
2011	Does not provide services to public	5	13	24	29	19	4	6	53	20	3501
2008	Provides services to public	5	14	24	30	20	3	4	54	21	1286
2008	Does not provide services to public	3	9	20	33	27	4	5	65	13	3526

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	23	29	19	10	2	2	30	39	602
2018	Does not provide services to public	8	20	33	20	12	3	3	34	31	2992
2017	Provides services to public	10	20	31	20	12	2	4	35	32	788
2017	Does not provide services to public	8	17	31	21	14	3	6	38	28	3388
2014	Provides services to public	15	22	33	14	12	1	3	26	39	720
2014	Does not provide services to public	11	23	31	19	10	3	5	31	36	3193
2011	Provides services to public	14	23	30	14	11	2	5	27	41	938
2011	Does not provide services to public	11	20	30	19	11	3	5	33	34	3501
2008	Provides services to public	10	21	32	21	10	2	4	33	33	1286
2008	Does not provide services to public	7	16	31	24	14	4	5	41	25	3533

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	6	13	32	31	16	1	1	48	19	600
2018	Does not provide services to public	4	12	31	31	19	1	2	52	17	2983
2017	Provides services to public	4	13	33	29	18	1	2	49	18	785
2017	Does not provide services to public	4	10	31	30	20	1	4	53	15	3380
2014	Provides services to public	4	12	32	31	17	1	3	50	16	717
2014	Does not provide services to public	4	12	32	31	16	1	3	49	17	3189
2011	Provides services to public	4	13	34	27	16	1	5	46	19	934
2011	Does not provide services to public	4	11	32	31	16	2	4	50	17	3503
2008	Provides services to public	4	12	33	31	16	1	3	48	17	1288
2008	Does not provide services to public	3	10	31	31	19	1	3	53	14	3536

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	22	29	19	13	1	2	33	37	599
2018	Does not provide services to public	10	21	26	23	16	2	3	41	32	2988
2017	Provides services to public	11	22	28	20	14	2	3	36	35	787
2017	Does not provide services to public	9	19	28	19	17	2	5	39	30	3390
2014	Provides services to public	14	25	28	17	13	1	2	31	40	720
2014	Does not provide services to public	12	22	30	18	11	2	4	31	37	3193
2011	Provides services to public	13	24	27	19	12	1	5	32	39	936
2011	Does not provide services to public	10	19	30	20	14	2	5	37	31	3501
2008	Provides services to public	12	24	26	20	14	1	3	35	38	1286
2008	Does not provide services to public	9	19	28	22	17	1	4	41	30	3527

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	9	16	29	26	14	3	2	43	27	599
2018	Does not provide services to public	6	14	28	26	19	3	3	48	22	2974
2017	Provides services to public	10	17	26	26	14	4	4	43	29	792
2017	Does not provide services to public	7	14	28	23	18	4	7	46	22	3382
2014	Provides services to public	7	17	27	25	17	4	4	45	26	718
2014	Does not provide services to public	5	14	29	27	15	4	6	46	22	3196
2011	Provides services to public	10	18	27	22	12	3	8	38	31	937
2011	Does not provide services to public	7	15	28	24	15	4	7	44	25	3495
2008	Provides services to public	13	26	26	18	10	3	4	31	41	1287
2008	Does not provide services to public	8	17	28	22	15	4	6	41	27	3531

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	18	34	22	10	2	2	33	31	601
2018	Does not provide services to public	8	19	34	20	13	3	3	35	29	2988
2017	Provides services to public	10	19	33	19	13	2	3	34	32	790
2017	Does not provide services to public	8	16	33	20	13	4	5	37	27	3394
2014	Provides services to public	11	20	30	20	13	3	4	35	33	721
2014	Does not provide services to public	9	19	34	20	10	4	4	33	31	3199

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	34	14	7	6	5	3	71	14	602
2018	Does not provide services to public	29	34	14	6	4	7	6	72	11	2997
2017	Provides services to public	34	32	12	9	5	5	4	72	15	792
2017	Does not provide services to public	34	30	11	5	4	6	8	76	11	3413
2014	Provides services to public	36	29	14	6	5	5	4	71	13	720
2014	Does not provide services to public	37	31	11	6	4	5	5	76	11	3206

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	32	6	10	4	1	79	14	600
2018	Does not provide services to public	50	31	7	6	4	1	83	10	2990
2017	Provides services to public	49	32	7	7	4	1	82	11	795
2017	Does not provide services to public	54	28	7	6	4	1	83	10	3413
2014	Provides services to public	51	29	9	4	5	1	81	10	721
2014	Does not provide services to public	53	30	7	6	3	1	84	9	3208

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	30	15	12	9	10	3	58	24	602
2018	Does not provide services to public	17	26	19	10	6	18	4	55	20	2991
2017	Provides services to public	17	28	15	12	8	15	4	55	26	794
2017	Does not provide services to public	17	24	15	11	6	22	5	56	23	3412
2014	Provides services to public	17	28	18	11	8	15	4	56	23	719
2014	Does not provide services to public	15	26	18	12	5	19	5	53	23	3206

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	34	7	5	1	87	6	597
2018	Does not provide services to public	59	30	5	4	2	90	5	2992
2017	Provides services to public	50	36	7	4	3	86	7	794
2017	Does not provide services to public	56	32	5	4	2	89	6	3409
2014	Provides services to public	52	34	7	4	2	87	6	720
2014	Does not provide services to public	53	35	6	4	1	89	5	3206

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	36	13	4	3	1	0	80	6	599
2018	Does not provide services to public	48	37	9	3	2	1	0	86	5	2998

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	31	12	7	5	0	0	76	12	601
2018	Does not provide services to public	45	35	10	6	3	1	1	81	9	2999
2017	Provides services to public	44	36	10	6	3	0	0	80	10	794
2017	Does not provide services to public	46	35	9	6	3	0	0	82	9	3410
2014	Provides services to public	45	33	12	6	2	0	1	79	9	722
2014	Does not provide services to public	44	38	9	6	3	0	0	83	9	3209
2011	Provides services to public	40	35	12	7	5	0	1	76	12	939
2011	Does not provide services to public	41	37	11	6	4	1	1	79	10	3511
2008	Provides services to public	37	34	13	8	7	0	1	71	16	1286
2008	Does not provide services to public	36	36	12	9	6	1	1	73	15	3543

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	49	29	9	7	3	1	1	80	10	602
2018	Does not provide services to public	55	28	9	4	3	1	1	85	7	2999
2017	Provides services to public	52	29	10	4	4	1	0	82	8	794
2017	Does not provide services to public	55	28	8	4	3	2	1	85	7	3411
2014	Provides services to public	48	32	11	4	3	1	1	82	7	722
2014	Does not provide services to public	54	29	9	4	2	2	1	86	6	3208
2011	Provides services to public	45	29	12	6	5	2	1	77	11	938
2011	Does not provide services to public	50	30	9	5	2	3	1	83	8	3515
2008	Provides services to public	45	30	12	6	5	2	1	76	12	1289
2008	Does not provide services to public	47	30	10	5	4	3	1	80	10	3542

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	30	10	8	3	1	0	79	11	599
2018	Does not provide services to public	51	31	8	6	3	1	0	83	9	2995
2017	Provides services to public	49	30	9	7	4	0	0	79	11	795
2017	Does not provide services to public	52	31	8	6	3	1	0	84	9	3410
2014	Provides services to public	47	35	8	5	4	1	0	83	9	721
2014	Does not provide services to public	49	34	8	5	3	1	0	84	8	3208
2011	Provides services to public	44	34	9	7	5	1	0	79	12	937
2011	Does not provide services to public	46	34	9	7	3	1	0	80	11	3507
2008	Provides services to public	42	32	11	8	6	0	0	75	15	1288
2008	Does not provide services to public	44	33	9	8	5	1	1	78	13	3543

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	55	26	10	4	3	1	82	7	599
2018	Does not provide services to public	61	24	8	3	3	1	86	5	2996
2017	Provides services to public	59	23	9	3	3	1	84	6	795
2017	Does not provide services to public	61	23	8	3	2	2	86	5	3410

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	50	27	13	6	4	0	77	10	602
2018	Does not provide services to public	55	27	9	5	3	1	83	8	2996
2017	Provides services to public	55	26	9	5	4	0	82	9	793
2017	Does not provide services to public	57	27	7	5	3	0	85	8	3403
2014	Provides services to public	54	29	8	4	3	1	84	8	722
2014	Does not provide services to public	56	29	7	5	3	0	85	8	3206

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	35	11	11	5	2	7	70	17	257
2018	Does not provide services to public	26	35	14	8	3	4	10	71	13	1085
2017	Provides services to public	29	35	11	10	3	4	8	73	14	309
2017	Does not provide services to public	32	34	11	6	3	4	11	77	10	1232
2014	Provides services to public	30	39	13	5	1	3	8	78	7	286
2014	Does not provide services to public	29	34	14	7	2	4	9	73	11	1124

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	34	13	9	4	6	0	72	14	601
2018	Does not provide services to public	36	33	13	5	3	10	0	76	9	3002
2017	Provides services to public	38	31	13	7	5	6	0	74	12	793
2017	Does not provide services to public	38	33	12	5	3	9	0	78	9	3411
2014	Provides services to public	32	39	12	6	3	7	0	77	10	721
2014	Does not provide services to public	32	35	13	5	2	12	1	77	8	3207
2011	Provides services to public	30	29	18	8	5	10	1	65	15	939
2011	Does not provide services to public	28	32	18	6	3	12	1	70	10	3501

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	38	14	11	6	2	0	69	17	599
2018	Does not provide services to public	32	37	15	8	4	4	0	71	13	2987
2017	Provides services to public	34	36	15	9	5	2	0	71	14	794
2017	Does not provide services to public	35	34	14	8	4	3	0	72	13	3409
2014	Provides services to public	29	38	17	9	6	2	0	68	15	720
2014	Does not provide services to public	29	36	17	10	4	4	0	67	15	3207
2011	Provides services to public	25	35	17	10	9	4	0	63	19	938
2011	Does not provide services to public	25	36	18	10	6	4	1	64	17	3499
2008	Provides services to public	26	36	19	9	6	4	0	64	15	1287
2008	Does not provide services to public	30	37	16	8	4	4	1	71	13	3544

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	33	20	13	7	5	0	58	21	597
2018	Does not provide services to public	23	33	19	12	4	8	0	61	18	2994
2017	Provides services to public	26	35	15	12	6	5	0	65	19	793
2017	Does not provide services to public	24	35	17	11	5	8	1	64	17	3403
2014	Provides services to public	22	36	19	9	6	8	0	63	16	720
2014	Does not provide services to public	21	33	20	11	4	10	0	60	17	3204
2011	Provides services to public	16	37	19	12	7	10	0	58	21	942
2011	Does not provide services to public	17	35	20	12	5	11	0	58	19	3509
2008	Provides services to public	16	38	21	13	4	9	0	59	19	1283
2008	Does not provide services to public	17	38	19	10	5	11	1	62	17	3538

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	34	20	14	10	2	55	24	602
2018	Does not provide services to public	20	36	17	14	7	4	59	23	2999
2017	Provides services to public	24	37	15	13	8	3	63	21	795
2017	Does not provide services to public	24	36	15	14	7	5	63	21	3407
2014	Provides services to public	21	36	18	14	5	5	61	20	720
2014	Does not provide services to public	20	37	19	12	7	5	60	20	3204
2011	Provides services to public	16	40	18	14	8	3	58	23	940
2011	Does not provide services to public	18	38	17	16	6	5	59	23	3506
2008	Provides services to public	20	41	16	14	6	4	63	21	1286
2008	Does not provide services to public	20	41	15	13	6	4	64	20	3544

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	45	16	7	2	0	0	75	9	599
2018	Does not provide services to public	32	45	13	7	1	2	0	78	9	2995
2017	Provides services to public	32	47	11	7	2	1	0	80	9	794
2017	Does not provide services to public	36	43	12	6	1	1	0	80	7	3406
2014	Provides services to public	34	43	13	6	2	1	0	78	8	721
2014	Does not provide services to public	33	43	15	6	2	2	0	77	8	3208
2011	Provides services to public	28	40	17	8	4	3	1	71	12	939
2011	Does not provide services to public	29	43	15	7	3	3	0	74	10	3499

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	43	12	5	3	3	1	79	9	599
2018	Does not provide services to public	31	39	13	8	3	4	2	74	12	2991
2017	Provides services to public	39	37	10	7	3	3	1	79	10	794
2017	Does not provide services to public	37	37	11	6	3	4	2	78	10	3402
2014	Provides services to public	39	36	10	6	4	2	2	79	10	721
2014	Does not provide services to public	36	39	11	5	2	4	1	80	8	3210
2011	Provides services to public	39	35	10	7	3	4	1	78	11	938
2011	Does not provide services to public	39	36	10	7	2	4	2	80	9	3501
2008	Provides services to public	37	34	11	7	6	3	1	75	13	1291
2008	Does not provide services to public	33	35	12	9	4	5	2	74	14	3544

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	41	15	4	3	1	0	78	7	593
2018	Does not provide services to public	38	40	13	4	2	2	0	81	6	2983

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	25	18	11	12	11	2	53	27	600
2018	Does not provide services to public	20	25	19	12	9	12	3	53	25	2996
2017	Provides services to public	19	26	17	12	13	10	4	51	29	794
2017	Does not provide services to public	17	22	18	14	11	14	4	48	30	3407
2014	Provides services to public	15	24	19	13	14	12	4	46	32	722
2014	Does not provide services to public	14	22	19	14	12	15	4	45	32	3207
2011	Provides services to public	14	21	19	12	16	12	5	42	34	935
2011	Does not provide services to public	15	23	19	13	11	15	4	47	30	3507

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	25	36	18	12	7	2	1	63	19	601
2018	Does not provide services to public	27	38	16	10	6	2	0	67	16	2994
2017	Provides services to public	29	37	14	10	7	3	0	69	17	795
2017	Does not provide services to public	31	38	12	10	5	2	0	71	16	3400
2014	Provides services to public	27	39	16	11	5	2	1	67	16	722
2014	Does not provide services to public	29	37	15	11	5	3	1	68	17	3207
2011	Provides services to public	30	34	14	9	8	2	1	67	18	937
2011	Does not provide services to public	32	36	15	8	6	2	1	70	15	3510
2008	Provides services to public	28	38	16	11	6	1	1	67	17	1287
2008	Does not provide services to public	32	39	13	8	5	2	0	73	13	3539

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	32	15	13	13	2	2	57	27	601
2018	Does not provide services to public	27	33	14	13	9	3	2	63	23	3000
2017	Provides services to public	26	29	17	11	14	2	1	57	26	795
2017	Does not provide services to public	28	31	12	13	11	2	2	62	25	3403
2014	Provides services to public	19	30	14	18	15	2	2	51	34	721
2014	Does not provide services to public	21	29	15	16	14	2	3	53	31	3210
2011	Provides services to public	19	27	16	15	19	2	3	48	35	937
2011	Does not provide services to public	20	28	16	16	15	2	2	50	33	3511
2008	Provides services to public	20	33	13	16	14	2	2	55	31	1287
2008	Does not provide services to public	22	33	13	15	14	1	2	57	29	3532

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	38	19	9	5	3	0	67	14	600
2018	Does not provide services to public	27	40	19	7	4	3	1	69	11	2999
2017	Provides services to public	25	39	18	9	5	4	0	67	15	794
2017	Does not provide services to public	28	39	17	7	4	5	1	71	12	3405

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	50	34	9	3	2	3	0	86	5	600
2018	Does not provide services to public	49	35	9	2	1	4	0	88	3	2991
2017	Provides services to public	46	36	11	2	2	3	1	85	4	794
2017	Does not provide services to public	48	34	10	2	2	4	0	86	4	3405
2014	Provides services to public	50	35	9	2	2	3	0	87	3	722
2014	Does not provide services to public	52	33	8	2	1	4	0	89	3	3206

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	36	9	3	3	1	0	85	6	599
2018	Does not provide services to public	50	37	8	3	1	2	0	88	4	2997
2017	Provides services to public	48	35	10	4	1	2	0	84	6	795
2017	Does not provide services to public	49	36	9	3	1	2	0	87	4	3401
2014	Provides services to public	47	37	10	2	2	2	0	85	4	721
2014	Does not provide services to public	48	36	10	3	1	2	0	86	4	3209
2011	Provides services to public	36	42	10	5	3	3	1	81	8	941
2011	Does not provide services to public	41	39	12	3	2	4	0	83	5	3507

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	34	8	3	2	0	87	5	598
2018	Does not provide services to public	57	32	7	2	1	0	90	4	2989
2017	Provides services to public	52	37	7	2	2	0	89	4	793
2017	Does not provide services to public	56	33	7	2	2	0	89	4	3409
2014	Provides services to public	53	34	8	2	2	1	88	5	722
2014	Does not provide services to public	52	36	8	2	1	1	88	3	3205
2011	Provides services to public	44	37	10	5	3	1	82	8	937
2011	Does not provide services to public	46	38	10	4	2	1	85	6	3501
2008	Provides services to public	41	41	10	5	2	1	82	7	1287
2008	Does not provide services to public	44	38	10	4	3	1	83	7	3543

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	45	35	12	4	3	1	80	7	598
2018	Does not provide services to public	49	31	12	4	2	0	81	7	2990
2017	Provides services to public	46	34	11	6	2	0	81	8	794
2017	Does not provide services to public	49	32	11	5	3	1	81	8	3407
2014	Provides services to public	39	38	15	6	2	1	78	7	721
2014	Does not provide services to public	39	37	14	6	2	0	77	9	3210
2011	Provides services to public	39	36	13	7	5	1	76	11	940
2011	Does not provide services to public	42	35	14	5	3	1	78	8	3505

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	36	13	6	3	0	78	9	595
2018	Does not provide services to public	48	35	10	5	2	0	82	7	2975
2017	Provides services to public	43	38	11	5	2	0	81	7	794
2017	Does not provide services to public	47	35	11	5	3	0	82	7	3407
2014	Provides services to public	38	39	15	6	2	1	77	8	722
2014	Does not provide services to public	38	39	14	7	2	0	77	9	3209
2011	Provides services to public	37	38	13	7	4	1	75	11	940
2011	Does not provide services to public	40	38	13	5	3	0	78	8	3498
2008	Provides services to public	39	39	12	7	3	0	79	10	1283
2008	Does not provide services to public	44	38	9	6	3	0	82	8	3539

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	27	16	10	6	4	0	67	16	597
2018	Does not provide services to public	42	27	15	9	5	2	1	71	14	2993
2017	Provides services to public	37	28	16	9	6	4	0	68	15	795
2017	Does not provide services to public	41	25	15	9	5	5	0	70	14	3405
2014	Provides services to public	35	30	17	9	4	3	1	68	14	721
2014	Does not provide services to public	36	27	17	10	5	4	0	66	16	3210
2011	Provides services to public	33	27	16	10	9	5	0	64	20	940
2011	Does not provide services to public	40	25	15	8	6	5	1	70	15	3504
2008	Provides services to public	33	28	17	10	7	4	0	64	18	1284
2008	Does not provide services to public	39	27	14	9	6	4	1	70	15	3537

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	27	37	36	602
2018	Does not provide services to public	25	43	31	3006
2017	Provides services to public	24	43	33	795
2017	Does not provide services to public	24	44	32	3412
2014	Provides services to public	24	44	32	721
2014	Does not provide services to public	24	42	34	3211
2011	Provides services to public	30	39	31	938
2011	Does not provide services to public	24	46	30	3513

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	12	39	30	7	8	4	158
2018	Does not provide services to public	12	43	23	5	13	5	745
2017	Provides services to public	13	42	26	3	10	6	187
2017	Does not provide services to public	13	47	22	4	8	7	831
2014	Provides services to public	16	43	22	9	9999	10	168
2014	Does not provide services to public	13	46	22	8	9999	10	743
2011	Provides services to public	16	37	24	7	9999	16	273
2011	Does not provide services to public	17	42	24	5	9999	13	828

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	10	90	599
2018	Does not provide services to public	9	91	3000

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	60
2018	Does not provide services to public	46	261

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	62	60
2018	Does not provide services to public	59	261

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	60
2018	Does not provide services to public	6	261

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	60
2018	Does not provide services to public	0	261

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	35	60
2018	Does not provide services to public	38	261

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	36	60
2018	Does not provide services to public	32	261

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	60
2018	Does not provide services to public	41	261

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	36	60
2018	Does not provide services to public	37	261

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	60
2018	Does not provide services to public	28	261

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	50	60
2018	Does not provide services to public	53	261

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	60
2018	Does not provide services to public	28	261

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	60
2018	Does not provide services to public	9	261

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	46	60
2018	Does not provide services to public	43	261

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	60
2018	Does not provide services to public	16	261

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	60
2018	Does not provide services to public	13	261

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	56	60
2018	Does not provide services to public	55	260

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	60
2018	Does not provide services to public	27	260

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	60
2018	Does not provide services to public	11	260

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	60
2018	Does not provide services to public	5	260

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	60
2018	Does not provide services to public	9	260

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	60
2018	Does not provide services to public	10	260

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	60
2018	Does not provide services to public	29	260

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	59
2018	Does not provide services to public	13	250

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	59
2018	Does not provide services to public	20	250

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	59
2018	Does not provide services to public	6	250

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	59
2018	Does not provide services to public	10	250

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	59
2018	Does not provide services to public	9	250

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	59
2018	Does not provide services to public	11	250

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	59
2018	Does not provide services to public	13	250

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	59
2018	Does not provide services to public	12	250

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	32	59
2018	Does not provide services to public	25	250

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	59
2018	Does not provide services to public	13	250

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	59
2018	Does not provide services to public	44	250

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	48	59
2018	Does not provide services to public	49	250

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	59
2018	Does not provide services to public	10	250

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	22	17	4	4	25	4	64	11	598
2018	Does not provide services to public	20	18	15	5	3	31	7	62	13	2989
2017	Provides services to public	24	23	14	4	4	24	7	68	12	794
2017	Does not provide services to public	21	17	15	4	3	31	9	63	12	3404
2014	Provides services to public	20	21	17	4	4	26	8	62	12	722
2014	Does not provide services to public	18	18	15	4	3	33	10	63	11	3206

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	32	14	3	3	7	1	78	7	599
2018	Does not provide services to public	37	34	13	4	2	9	1	79	6	2992
2017	Provides services to public	39	34	10	4	3	8	1	81	8	792
2017	Does not provide services to public	38	33	12	3	2	10	1	81	6	3401
2014	Provides services to public	32	34	15	4	2	11	2	76	6	721
2014	Does not provide services to public	34	33	14	3	1	13	2	79	5	3205
2011	Provides services to public	41	36	9	4	2	7	0	83	7	936
2011	Does not provide services to public	45	36	9	3	1	5	0	86	4	3505

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	6	94	601
2018	Does not provide services to public	4	96	2999

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	38
2018	Does not provide services to public	31	127

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	70	38
2018	Does not provide services to public	81	127

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	38
2018	Does not provide services to public	23	128

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	38
2018	Does not provide services to public	20	128

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	37	38
2018	Does not provide services to public	30	128

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	38
2018	Does not provide services to public	21	128

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	38
2018	Does not provide services to public	17	128

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	38
2018	Does not provide services to public	21	128

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	38
2018	Does not provide services to public	17	128

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	38
2018	Does not provide services to public	31	128

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	38
2018	Does not provide services to public	6	128

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	38
2018	Does not provide services to public	45	128

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	37
2018	Does not provide services to public	17	122

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	31	37
2018	Does not provide services to public	23	122

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	37
2018	Does not provide services to public	48	122

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	48	37
2018	Does not provide services to public	54	122

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	37
2018	Does not provide services to public	9	122

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	22	17	2	3	27	5	68	7	598
2018	Does not provide services to public	20	18	15	2	2	36	7	67	7	2995
2017	Provides services to public	25	22	15	3	2	27	6	71	7	795
2017	Does not provide services to public	21	16	14	2	2	37	8	68	6	3404
2014	Provides services to public	22	21	15	2	2	31	7	71	5	721
2014	Does not provide services to public	18	18	14	2	1	38	9	68	5	3206

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	31	14	2	3	8	1	79	5	598
2018	Does not provide services to public	38	33	13	2	2	11	1	81	5	3000
2017	Provides services to public	41	31	11	3	2	11	1	82	6	792
2017	Does not provide services to public	40	31	11	2	1	12	2	83	4	3404
2014	Provides services to public	33	35	13	2	1	13	2	81	3	721
2014	Does not provide services to public	36	33	13	2	1	14	2	82	3	3206
2011	Provides services to public	44	33	10	3	1	8	0	84	5	937
2011	Does not provide services to public	46	36	9	2	1	6	0	88	3	3509

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	29	16	6	4	0	1	73	11	601
2018	Does not provide services to public	44	29	15	6	5	1	2	74	11	2989
2017	Provides services to public	38	26	18	7	9	0	2	66	16	790
2017	Does not provide services to public	40	27	16	8	6	1	3	69	14	3408

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	25	26	17	13	0	44	30	600
2018	Does not provide services to public	20	31	25	15	8	1	51	23	2991
2017	Provides services to public	17	29	26	18	10	1	46	28	794
2017	Does not provide services to public	23	31	25	12	8	1	54	20	3408

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	31	25	11	7	0	1	57	18	600
2018	Does not provide services to public	29	31	21	11	5	1	1	61	17	2986
2017	Provides services to public	25	32	23	12	6	0	1	58	19	786
2017	Does not provide services to public	30	31	20	10	5	0	3	63	16	3400

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	23	23	20	11	1	0	46	31	599
2018	Does not provide services to public	27	26	23	13	8	1	2	55	22	2978
2017	Provides services to public	21	26	24	17	10	0	2	48	28	794
2017	Does not provide services to public	27	27	22	13	8	1	3	55	22	3405

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	45	24	15	6	4	0	5	74	11	601
2018	Does not provide services to public	54	21	10	4	3	1	7	81	7	2985
2017	Provides services to public	43	25	14	7	4	0	7	73	12	789
2017	Does not provide services to public	49	23	10	4	3	1	11	81	8	3403

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	28	21	12	9	0	58	21	601
2018	Does not provide services to public	36	28	20	9	6	1	65	15	2994
2017	Provides services to public	29	31	21	12	7	1	60	18	792
2017	Does not provide services to public	34	32	19	8	5	1	66	14	3396

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	36	24	7	6	1	1	63	13	602
2018	Does not provide services to public	31	36	21	7	4	1	1	68	11	2993
2017	Provides services to public	29	32	22	10	5	0	2	62	15	789
2017	Does not provide services to public	33	34	19	8	4	1	2	69	12	3397

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	32	24	11	8	0	0	56	19	596
2018	Does not provide services to public	26	33	23	11	5	1	1	60	16	2992
2017	Provides services to public	27	33	22	11	5	0	2	61	17	792
2017	Does not provide services to public	27	35	20	10	5	1	1	64	16	3398

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	32	21	10	5	0	0	63	16	600
2018	Does not provide services to public	30	33	20	10	5	1	1	64	15	2988
2017	Provides services to public	33	32	20	10	4	0	2	66	14	790
2017	Does not provide services to public	32	33	18	9	5	0	2	67	15	3397

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	36	20	7	7	0	1	66	14	599
2018	Does not provide services to public	32	34	19	10	3	1	1	67	13	2984
2017	Provides services to public	32	32	18	11	5	1	2	65	16	792
2017	Does not provide services to public	34	34	18	8	4	1	2	70	12	3385

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	24	12	5	3	2	79	8	596
2018	Does not provide services to public	55	22	11	5	4	2	79	9	2984
2017	Provides services to public	55	23	10	6	4	2	80	10	793
2017	Does not provide services to public	55	23	12	5	3	2	80	8	3402

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	70	15	7	2	2	1	5	89	4	596
2018	Does not provide services to public	75	11	5	1	1	1	6	92	2	2987

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	75	12	5	2	3	1	2	89	5	599
2018	Does not provide services to public	77	10	4	2	3	1	4	91	5	2984
2017	Provides services to public	75	12	4	3	3	0	2	89	7	792
2017	Does not provide services to public	76	10	4	2	3	1	4	91	5	3397

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	56	26	11	4	2	1	83	6	598
2018	Does not provide services to public	62	23	9	3	2	2	86	5	2996
2017	Provides services to public	58	24	10	4	3	2	83	6	794
2017	Does not provide services to public	62	23	7	3	1	3	88	5	3401

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	57	20	12	5	5	0	1	78	10	596
2018	Does not provide services to public	62	20	9	5	3	1	1	83	8	2986
2017	Provides services to public	61	19	9	4	5	0	2	82	9	793
2017	Does not provide services to public	63	18	7	4	4	1	3	85	8	3405

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	17	9	3	1	0	17	84	5	596
2018	Does not provide services to public	56	14	5	2	1	0	21	90	3	2975
2017	Provides services to public	54	17	7	2	2	0	18	87	5	791
2017	Does not provide services to public	56	14	5	2	1	1	21	90	4	3390

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	61	22	11	2	1	0	3	86	3	597
2018	Does not provide services to public	73	13	4	1	0	0	7	94	2	2990
2017	Provides services to public	66	20	8	2	1	0	4	89	3	792
2017	Does not provide services to public	72	12	4	1	1	1	10	94	2	3381

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	70	13	7	4	4	0	2	85	7	596
2018	Does not provide services to public	75	12	5	2	3	0	3	90	5	2993
2017	Provides services to public	66	15	5	3	6	0	4	85	10	795
2017	Does not provide services to public	70	15	5	3	3	1	4	89	6	3400

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	49	28	14	5	3	1	78	7	594
2018	Does not provide services to public	49	28	14	4	2	2	79	6	2989
2017	Provides services to public	52	28	11	4	2	3	82	6	792
2017	Does not provide services to public	50	29	12	4	2	2	81	7	3400

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	29	36	16	3	0	46	18	600
2018	Does not provide services to public	20	36	30	11	3	0	56	14	2998
2017	Provides services to public	12	31	37	15	4	0	43	19	796
2017	Does not provide services to public	15	35	35	10	4	1	50	14	3411

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	9	19	39	21	11	1	32	28	594
2018	Does not provide services to public	7	15	36	29	13	0	41	22	2979
2017	Provides services to public	8	18	40	23	11	0	34	25	792
2017	Does not provide services to public	6	16	37	27	14	1	41	21	3411

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	39	16	8	2	2	73	10	599
2018	Does not provide services to public	34	44	13	4	2	3	80	6	2997
2017	Provides services to public	23	42	18	7	5	5	68	12	796
2017	Does not provide services to public	26	43	15	7	4	6	73	11	3408

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	36	17	10	5	2	66	16	599
2018	Does not provide services to public	32	39	15	8	3	2	73	11	3001
2017	Provides services to public	22	44	17	9	6	2	67	16	794
2017	Does not provide services to public	26	42	16	9	5	3	70	14	3411

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	56	23	12	4	2	3	1	58	42	602
2018	Does not provide services to public	58	23	9	4	2	3	1	61	39	2999
2017	Provides services to public	51	19	12	6	5	5	1	55	45	796
2017	Does not provide services to public	52	22	11	4	4	6	1	56	44	3415

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	242
2018	Does not provide services to public	17	1135
2017	Provides services to public	21	329
2017	Does not provide services to public	18	1360

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	242
2018	Does not provide services to public	30	1135
2017	Provides services to public	36	329
2017	Does not provide services to public	33	1360

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	242
2018	Does not provide services to public	24	1135
2017	Provides services to public	19	329
2017	Does not provide services to public	15	1360

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	242
2018	Does not provide services to public	25	1135
2017	Provides services to public	34	329
2017	Does not provide services to public	29	1360

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	242
2018	Does not provide services to public	5	1135
2017	Provides services to public	5	329
2017	Does not provide services to public	7	1360

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	242
2018	Does not provide services to public	30	1135

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	242
2018	Does not provide services to public	32	1135
2017	Provides services to public	39	329
2017	Does not provide services to public	45	1360

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	9	62	11	6	3	9	225
2018	Does not provide services to public	10	58	17	7	3	4	1072
2017	Provides services to public	11	59	14	7	4	5	321
2017	Does not provide services to public	13	64	12	6	2	4	1325

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	74	26	239
2018	Does not provide services to public	70	30	1126

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	29	13	13	8	2	7	62	23	240
2018	Does not provide services to public	23	30	16	12	9	1	9	59	23	1134
2017	Provides services to public	16	26	16	16	13	2	11	49	33	337
2017	Does not provide services to public	17	27	15	15	11	4	12	51	31	1379

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	22	15	10	18	3	18	46	35	241
2018	Does not provide services to public	11	19	16	14	13	3	25	42	36	1134
2017	Provides services to public	9	18	13	17	20	3	19	35	48	337
2017	Does not provide services to public	8	15	15	14	17	6	26	33	45	1376

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	58	14	7	6	5	1	10	80	12	601
2018	Does not provide services to public	58	14	9	5	4	1	9	80	10	2990

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Statistics Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 50m. Please indicate the nature of the harassment you experienced. Other

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.