2018 Public Service Employee Survey Results for Statistics Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 43 9 9 2 0 1 80 11 155
2018 Non-shift worker 29 45 11 11 4 0 1 75 15 3458
2017 Shift worker 31 40 8 14 6 0 2 71 20 175
2017 Non-shift worker 31 41 11 11 5 0 1 73 16 4035
2014 Shift worker 27 44 11 11 6 1 0 72 17 168
2014 Non-shift worker 31 41 13 10 4 0 1 73 15 3751
2011 Shift worker 28 38 14 9 8 0 3 69 17 252
2011 Non-shift worker 33 40 13 8 4 0 2 75 12 4186
2008 Shift worker 29 40 12 13 4 0 1 71 17 250
2008 Non-shift worker 31 41 14 9 4 0 2 73 13 4582

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 44 13 8 3 0 1 76 11 154
2018 Non-shift worker 36 44 11 7 3 0 0 80 10 3455
2017 Shift worker 33 39 16 8 3 0 0 73 11 175
2017 Non-shift worker 40 41 9 7 3 0 0 81 10 4035
2014 Shift worker 22 52 13 9 2 0 1 75 11 167
2014 Non-shift worker 34 43 13 7 3 0 0 77 10 3758
2011 Shift worker 32 37 20 6 5 0 0 69 11 252
2011 Non-shift worker 39 41 11 6 3 0 0 79 9 4187
2008 Shift worker 28 44 15 8 3 1 1 73 12 250
2008 Non-shift worker 36 41 11 7 4 0 0 77 12 4580

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 39 8 8 2 0 1 81 11 153
2018 Non-shift worker 42 42 9 5 2 0 0 84 8 3437
2017 Shift worker 41 39 11 6 5 0 0 79 10 175
2017 Non-shift worker 44 40 7 6 2 0 0 84 8 4032
2014 Shift worker 29 48 12 8 2 1 0 78 10 168
2014 Non-shift worker 39 43 9 7 3 0 0 82 9 3755
2011 Shift worker 27 44 17 8 3 0 1 72 11 250
2011 Non-shift worker 41 42 9 5 3 0 0 83 9 4187
2008 Shift worker 28 46 11 9 5 0 0 74 14 251
2008 Non-shift worker 38 44 8 6 4 0 0 82 10 4583

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 28 8 4 2 1 3 84 7 155
2018 Non-shift worker 49 33 10 6 3 0 1 82 8 3458
2017 Shift worker 42 33 12 7 5 0 1 76 12 175
2017 Non-shift worker 49 32 9 6 3 0 1 82 9 4034
2014 Shift worker 39 34 13 4 5 2 3 77 9 167
2014 Non-shift worker 45 34 10 5 3 1 1 81 8 3753
2011 Shift worker 34 39 12 6 5 0 3 76 11 252
2011 Non-shift worker 48 34 9 4 3 1 1 84 7 4190

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 44 12 4 2 0 0 82 6 155
2018 Non-shift worker 35 44 11 7 3 0 0 79 10 3447
2017 Shift worker 31 48 11 6 2 1 0 80 8 174
2017 Non-shift worker 35 45 10 6 3 0 0 81 9 4033
2014 Shift worker 27 49 17 3 3 1 0 76 7 168
2014 Non-shift worker 30 47 12 8 3 0 0 77 11 3759
2011 Shift worker 32 41 17 9 2 0 0 73 11 251
2011 Non-shift worker 35 43 12 6 3 0 0 78 10 4185
2008 Shift worker 34 43 15 8 1 0 0 77 9 250
2008 Non-shift worker 35 42 12 7 4 0 0 77 11 4556

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 38 14 7 3 1 3 74 11 155
2018 Non-shift worker 31 38 15 10 6 0 0 70 15 3456
2017 Shift worker 30 37 16 10 6 0 1 68 16 174
2017 Non-shift worker 32 38 13 10 6 0 0 71 16 4032
2014 Shift worker 30 39 15 10 5 0 1 70 15 168
2014 Non-shift worker 27 40 16 10 5 0 0 68 16 3757
2011 Shift worker 29 37 13 13 6 1 0 67 20 251
2011 Non-shift worker 26 43 15 10 5 1 0 70 15 4191

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 46 9 9 1 0 1 81 10 155
2018 Non-shift worker 33 44 12 8 3 0 0 77 11 3461
2017 Shift worker 30 53 8 5 4 0 0 83 9 174
2017 Non-shift worker 36 43 10 8 3 0 0 79 11 4030

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 45 6 2 0 0 1 91 2 154
2018 Non-shift worker 47 41 7 3 1 0 0 88 5 3462
2017 Shift worker 42 45 6 3 2 1 0 88 6 174
2017 Non-shift worker 47 41 7 3 2 0 0 87 5 4027
2014 Shift worker 44 43 8 4 1 1 1 87 5 168
2014 Non-shift worker 44 42 9 3 1 0 0 87 4 3756
2011 Shift worker 38 44 10 5 2 1 0 83 6 252
2011 Non-shift worker 43 43 9 3 1 1 0 87 5 4192
2008 Shift worker 52 36 10 2 0 0 0 88 2 250
2008 Non-shift worker 46 40 8 4 2 1 0 86 6 4575

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 49 15 4 3 0 0 79 7 154
2018 Non-shift worker 35 40 13 9 4 0 0 75 13 3458
2017 Shift worker 30 46 13 6 5 1 0 76 11 173
2017 Non-shift worker 35 40 12 8 5 0 0 74 13 4028

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 47 11 1 0 0 0 88 1 151
2018 Non-shift worker 48 38 9 3 1 0 0 86 5 3447
2017 Shift worker 42 42 11 3 2 0 0 84 5 174
2017 Non-shift worker 51 37 8 3 1 0 0 88 4 4033
2014 Shift worker 52 36 11 2 0 0 0 88 2 168
2014 Non-shift worker 55 33 9 2 1 0 0 89 3 3754
2011 Shift worker 48 33 14 3 1 0 0 82 4 252
2011 Non-shift worker 56 33 7 2 1 0 0 90 3 4190

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 41 16 6 4 0 2 73 11 153
2018 Non-shift worker 36 40 12 7 4 0 0 76 12 3449
2017 Shift worker 29 40 13 10 7 0 1 70 17 174
2017 Non-shift worker 37 41 10 8 4 0 0 78 12 4033
2014 Shift worker 20 46 17 13 3 0 2 67 16 168
2014 Non-shift worker 28 44 13 10 4 0 0 73 14 3756
2011 Shift worker 26 40 14 7 7 2 4 70 15 249
2011 Non-shift worker 32 43 12 8 4 0 0 76 12 4186

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 35 18 5 5 0 2 71 11 153
2018 Non-shift worker 41 36 11 7 3 0 0 78 10 3444
2017 Shift worker 38 32 17 6 6 1 0 70 12 173
2017 Non-shift worker 42 37 11 6 4 0 0 79 10 4026
2014 Shift worker 29 45 13 9 3 0 1 75 12 168
2014 Non-shift worker 36 39 13 8 3 0 0 76 11 3755

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 43 11 4 3 0 1 81 7 154
2018 Non-shift worker 35 40 14 7 4 0 0 75 11 3444
2017 Shift worker 39 35 16 6 3 0 1 74 9 173
2017 Non-shift worker 39 39 11 6 3 0 1 79 10 4027
2014 Shift worker 33 43 15 5 1 1 1 79 7 168
2014 Non-shift worker 34 41 14 7 3 1 0 75 10 3758
2011 Shift worker 38 43 11 3 2 3 0 84 5 251
2011 Non-shift worker 39 41 11 5 2 1 1 82 7 4184

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 45 11 3 1 1 0 85 4 153
2018 Non-shift worker 40 42 10 5 2 0 0 82 8 3459
2017 Shift worker 40 42 11 5 2 1 0 82 6 174
2017 Non-shift worker 43 40 9 5 3 0 0 83 7 4029
2014 Shift worker 37 46 12 3 2 1 1 83 5 168
2014 Non-shift worker 37 43 12 6 2 0 0 80 8 3756
2011 Shift worker 40 37 14 7 1 0 0 77 9 252
2011 Non-shift worker 40 44 9 4 2 0 0 84 7 4198
2008 Shift worker 39 45 8 6 1 0 0 84 8 250
2008 Non-shift worker 41 42 9 5 3 0 0 84 8 4572

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 30 8 2 0 0 1 90 2 155
2018 Non-shift worker 46 31 13 6 3 0 0 77 10 3458
2017 Shift worker 59 28 8 3 1 1 1 88 4 175
2017 Non-shift worker 45 35 11 5 3 0 1 80 8 4041
2014 Shift worker 47 32 15 5 2 0 0 79 7 168
2014 Non-shift worker 45 35 13 5 3 0 0 80 8 3759
2011 Shift worker 42 33 16 5 3 0 0 76 8 252
2011 Non-shift worker 39 37 15 6 3 0 0 76 9 4192
2008 Shift worker 38 39 13 4 3 0 2 80 7 250
2008 Non-shift worker 37 37 16 6 3 0 1 75 9 4579

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 11 34 25 18 4 3 47 17 154
2018 Non-shift worker 8 21 36 24 10 1 2 35 29 3457
2017 Shift worker 3 20 28 25 16 4 4 44 25 173
2017 Non-shift worker 7 18 36 23 12 1 3 37 26 4014
2014 Shift worker 7 25 28 23 10 2 5 35 34 168
2014 Non-shift worker 6 21 38 23 9 1 2 33 27 3749
2011 Shift worker 9 23 29 20 10 2 8 33 36 251
2011 Non-shift worker 7 21 36 21 10 1 3 33 30 4187
2008 Shift worker 6 23 33 25 6 2 5 33 31 250
2008 Non-shift worker 5 19 36 24 11 1 3 37 25 4577

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 6 16 30 37 5 2 73 10 150
2018 Non-shift worker 4 12 25 33 22 3 2 58 16 3442
2017 Shift worker 6 7 24 21 27 6 9 56 15 172
2017 Non-shift worker 4 9 24 31 23 3 6 59 15 4000
2014 Shift worker 5 8 32 21 20 8 6 48 15 168
2014 Non-shift worker 4 12 28 30 17 4 4 51 18 3737
2011 Shift worker 8 14 21 24 19 4 10 50 26 249
2011 Non-shift worker 6 14 25 29 19 3 5 52 21 4179
2008 Shift worker 4 12 19 29 24 5 7 60 18 250
2008 Non-shift worker 4 10 21 32 25 3 5 62 15 4564

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 17 25 20 17 8 3 42 30 153
2018 Non-shift worker 9 21 33 20 11 3 3 33 32 3457
2017 Shift worker 7 16 35 16 17 3 7 36 25 173
2017 Non-shift worker 8 18 31 21 13 3 6 37 29 4005
2014 Shift worker 11 17 37 15 13 3 5 30 30 167
2014 Non-shift worker 12 23 31 18 10 2 4 30 37 3745
2011 Shift worker 11 19 29 15 13 4 9 32 35 249
2011 Non-shift worker 12 21 30 18 11 3 5 32 35 4182
2008 Shift worker 5 18 32 23 10 4 8 37 26 250
2008 Non-shift worker 8 17 31 23 13 3 4 39 27 4571

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 4 24 31 30 3 5 68 6 153
2018 Non-shift worker 5 13 31 31 18 1 1 50 18 3446
2017 Shift worker 2 6 23 34 27 1 6 65 9 171
2017 Non-shift worker 4 11 31 30 19 1 4 51 16 3997
2014 Shift worker 4 6 29 27 27 2 4 58 11 168
2014 Non-shift worker 4 13 33 31 16 1 3 49 17 3736
2011 Shift worker 4 10 27 29 18 3 9 53 16 251
2011 Non-shift worker 4 12 32 30 16 1 4 49 17 4176
2008 Shift worker 2 10 29 31 22 2 6 56 12 250
2008 Non-shift worker 4 11 32 31 18 1 3 51 15 4576

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 9 24 26 24 4 9 57 16 151
2018 Non-shift worker 11 22 26 22 15 2 3 39 34 3452
2017 Shift worker 8 9 28 19 27 2 9 50 18 171
2017 Non-shift worker 10 20 28 19 16 2 5 38 32 4008
2014 Shift worker 9 15 26 20 21 3 6 45 26 168
2014 Non-shift worker 12 23 30 17 11 2 4 30 38 3745
2011 Shift worker 7 15 21 26 18 2 12 50 26 248
2011 Non-shift worker 11 21 30 19 13 2 5 35 34 4180
2008 Shift worker 5 13 26 28 20 2 6 52 19 249
2008 Non-shift worker 10 21 28 21 16 1 4 38 33 4566

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 9 19 24 30 9 5 63 15 153
2018 Non-shift worker 7 15 29 26 18 3 3 47 23 3436
2017 Shift worker 9 11 20 27 19 6 8 53 23 172
2017 Non-shift worker 7 14 28 24 17 4 6 46 24 4004
2014 Shift worker 4 12 29 25 16 7 7 47 19 168
2014 Non-shift worker 6 15 28 26 16 4 5 46 23 3745
2011 Shift worker 7 18 20 20 16 7 12 44 31 249
2011 Non-shift worker 7 16 28 23 14 4 7 43 26 4174
2008 Shift worker 12 16 22 21 15 7 5 42 33 249
2008 Non-shift worker 9 19 28 21 14 3 6 38 31 4572

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 10 28 27 20 5 5 52 17 153
2018 Non-shift worker 9 19 34 20 12 3 3 34 30 3452
2017 Shift worker 5 12 31 21 21 4 7 47 18 173
2017 Non-shift worker 9 17 33 20 13 4 5 36 29 4013
2014 Shift worker 9 10 33 19 17 5 6 41 21 168
2014 Non-shift worker 9 20 33 20 11 4 4 33 31 3751
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 30 10 5 4 13 7 77 10 155
2018 Non-shift worker 29 34 14 6 4 7 6 72 12 3460
2017 Shift worker 31 34 13 8 5 4 4 71 14 173
2017 Non-shift worker 34 30 11 6 4 6 8 75 12 4035
2014 Shift worker 28 29 14 9 4 12 4 67 15 168
2014 Non-shift worker 37 31 12 6 4 5 5 76 11 3757

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 30 5 4 4 1 0 87 8 154
2018 Non-shift worker 49 32 7 7 4 1 0 82 11 3452
2017 Shift worker 50 31 9 5 4 0 0 81 9 174
2017 Non-shift worker 53 29 7 6 4 1 0 83 10 4036
2014 Shift worker 42 36 8 8 4 1 1 79 12 168
2014 Non-shift worker 53 30 8 5 3 1 0 84 9 3760

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 19 16 13 5 24 3 54 25 154
2018 Non-shift worker 18 27 18 10 6 17 4 56 21 3454
2017 Shift worker 18 26 17 10 9 17 5 55 24 174
2017 Non-shift worker 17 25 15 11 6 21 5 56 23 4034
2014 Shift worker 13 23 20 16 4 21 3 48 27 167
2014 Non-shift worker 16 26 18 12 6 18 5 54 23 3756

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 29 6 2 0 0 0 92 2 154
2018 Non-shift worker 58 31 5 4 1 0 0 89 5 3451
2017 Shift worker 50 36 7 5 2 0 0 86 7 174
2017 Non-shift worker 55 32 6 4 2 0 0 88 6 4031
2014 Shift worker 47 39 9 3 2 1 0 86 5 167
2014 Non-shift worker 53 35 6 4 1 0 0 88 6 3757

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 36 11 1 2 2 0 85 3 155
2018 Non-shift worker 47 37 9 3 2 1 0 85 5 3458
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 30 14 3 5 1 2 78 8 154
2018 Non-shift worker 45 35 10 6 3 1 1 80 9 3462
2017 Shift worker 47 33 7 8 4 1 0 81 12 174
2017 Non-shift worker 46 35 9 6 3 0 0 81 9 4032
2014 Shift worker 43 37 15 2 2 0 2 82 3 168
2014 Non-shift worker 45 37 9 6 3 0 0 82 9 3762
2011 Shift worker 39 38 10 7 4 0 1 79 11 252
2011 Non-shift worker 41 36 11 6 4 1 1 78 10 4188
2008 Shift worker 36 36 9 9 8 0 2 74 17 252
2008 Non-shift worker 36 36 12 9 6 0 1 73 15 4579

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 28 2 4 4 2 1 90 8 155
2018 Non-shift worker 54 28 9 4 3 1 1 84 7 3462
2017 Shift worker 50 33 6 6 2 2 0 85 9 175
2017 Non-shift worker 55 28 9 4 3 2 1 84 7 4032
2014 Shift worker 52 34 7 3 2 1 1 88 5 168
2014 Non-shift worker 53 30 9 4 2 2 1 85 6 3761
2011 Shift worker 46 33 12 4 2 2 1 82 6 251
2011 Non-shift worker 49 30 10 5 3 3 1 82 8 4191
2008 Shift worker 43 35 8 5 5 2 2 82 10 252
2008 Non-shift worker 47 29 11 6 4 3 1 78 10 4581

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 26 6 2 4 3 2 87 6 153
2018 Non-shift worker 50 31 9 6 3 1 0 82 9 3457
2017 Shift worker 49 32 7 5 6 0 0 82 12 174
2017 Non-shift worker 51 31 8 6 3 1 0 83 9 4033
2014 Shift worker 49 37 10 3 2 1 0 86 4 168
2014 Non-shift worker 48 34 8 5 3 1 0 83 9 3760
2011 Shift worker 47 36 8 6 4 0 0 82 10 252
2011 Non-shift worker 46 33 9 7 4 1 0 80 11 4184
2008 Shift worker 44 34 9 6 6 0 1 79 12 251
2008 Non-shift worker 43 32 10 8 5 1 0 77 13 4582

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 21 8 2 3 1 0 86 5 154
2018 Non-shift worker 60 25 8 3 3 1 0 86 6 3457
2017 Shift worker 53 28 12 3 2 2 0 82 6 174
2017 Non-shift worker 61 23 8 3 3 1 0 86 6 4033

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 23 8 3 4 0 0 86 7 155
2018 Non-shift worker 54 28 9 5 3 0 0 82 9 3459
2017 Shift worker 51 30 10 4 5 1 0 81 9 174
2017 Non-shift worker 57 27 8 5 3 0 0 84 8 4024
2014 Shift worker 54 34 6 3 2 0 1 89 5 167
2014 Non-shift worker 55 29 7 5 3 0 0 85 8 3759
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 39 20 8 10 6 3 58 20 36
2018 Non-shift worker 26 35 13 9 3 4 10 71 14 1315
2017 Shift worker 23 49 7 11 7 3 0 74 18 39
2017 Non-shift worker 31 34 11 7 2 4 11 76 11 1501
2014 Shift worker 18 46 19 6 6 4 2 68 12 54
2014 Non-shift worker 29 35 14 7 2 4 9 74 10 1351

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 30 9 4 2 9 1 84 6 155
2018 Non-shift worker 35 33 13 6 3 9 0 75 10 3464
2017 Shift worker 39 36 9 4 3 9 0 82 8 173
2017 Non-shift worker 38 32 12 6 3 8 0 77 10 4033
2014 Shift worker 30 38 14 6 3 8 1 75 9 168
2014 Non-shift worker 33 35 13 5 2 11 1 77 8 3758
2011 Shift worker 24 34 16 6 4 14 2 69 11 251
2011 Non-shift worker 29 31 18 6 4 12 1 69 11 4180

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 31 11 3 3 3 0 83 6 154
2018 Non-shift worker 31 37 15 9 5 3 0 70 14 3447
2017 Shift worker 41 38 10 3 4 3 0 82 8 174
2017 Non-shift worker 34 35 15 9 5 3 0 71 14 4031
2014 Shift worker 28 39 14 7 7 4 1 71 14 168
2014 Non-shift worker 29 36 17 10 4 4 0 67 15 3757
2011 Shift worker 30 34 13 9 6 7 1 70 16 252
2011 Non-shift worker 25 36 18 10 6 4 0 64 17 4174
2008 Shift worker 34 36 14 6 5 3 2 74 11 252
2008 Non-shift worker 29 37 17 8 5 4 0 69 14 4580

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 28 14 3 4 9 1 76 8 155
2018 Non-shift worker 22 33 19 13 5 8 0 60 19 3452
2017 Shift worker 31 37 12 8 3 9 0 74 12 174
2017 Non-shift worker 24 35 17 11 5 7 0 64 17 4024
2014 Shift worker 22 41 14 8 5 9 1 70 14 167
2014 Non-shift worker 21 33 20 11 4 10 0 60 17 3755
2011 Shift worker 19 35 18 7 7 13 1 63 16 252
2011 Non-shift worker 16 36 20 12 5 10 0 58 20 4190
2008 Shift worker 19 41 16 6 5 12 2 69 12 250
2008 Non-shift worker 16 38 19 11 5 10 1 61 18 4572

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 32 13 5 7 7 1 73 13 155
2018 Non-shift worker 20 36 18 15 8 4 0 58 24 3462
2017 Shift worker 33 38 11 7 6 4 1 75 13 174
2017 Non-shift worker 24 36 15 14 7 4 0 63 22 4030
2014 Shift worker 24 45 18 6 4 3 0 71 11 167
2014 Non-shift worker 20 36 19 13 7 5 0 60 20 3755
2011 Shift worker 20 41 14 11 6 6 1 66 19 252
2011 Non-shift worker 18 38 17 15 7 4 0 59 23 4184
2008 Shift worker 24 45 12 8 5 6 0 74 13 250
2008 Non-shift worker 20 41 15 14 6 4 0 63 21 4581
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 42 10 2 2 1 1 86 4 154
2018 Non-shift worker 31 45 14 7 2 2 0 77 9 3456
2017 Shift worker 40 42 11 5 1 2 0 84 6 174
2017 Non-shift worker 35 44 12 6 2 1 0 80 8 4028
2014 Shift worker 30 46 14 5 3 3 0 78 8 168
2014 Non-shift worker 33 43 14 6 2 2 0 78 8 3760
2011 Shift worker 24 41 22 6 3 4 0 68 10 251
2011 Non-shift worker 29 42 15 7 3 3 0 74 11 4176

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 32 11 7 5 4 2 76 12 155
2018 Non-shift worker 31 40 13 8 3 4 2 75 11 3451
2017 Shift worker 34 37 9 9 5 3 3 75 15 174
2017 Non-shift worker 38 37 11 6 3 3 1 78 10 4024
2014 Shift worker 32 37 14 11 2 3 1 72 13 168
2014 Non-shift worker 37 39 11 5 3 4 1 80 9 3761
2011 Shift worker 33 35 13 6 2 9 1 76 9 250
2011 Non-shift worker 39 36 10 7 3 4 2 79 10 4178
2008 Shift worker 30 31 10 14 6 5 3 67 22 252
2008 Non-shift worker 35 35 12 8 4 4 2 74 13 4585

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 37 11 2 3 1 0 84 5 152
2018 Non-shift worker 38 41 13 4 2 2 0 80 6 3440

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 28 10 10 7 12 3 69 20 154
2018 Non-shift worker 20 25 19 12 10 12 3 52 26 3458
2017 Shift worker 20 32 15 9 10 10 4 60 22 175
2017 Non-shift worker 17 23 18 13 11 13 4 48 30 4028
2014 Shift worker 17 21 16 10 16 16 4 47 32 168
2014 Non-shift worker 14 23 19 14 12 14 4 45 32 3759
2011 Shift worker 19 18 19 13 8 16 7 48 28 247
2011 Non-shift worker 15 22 19 13 12 14 4 46 31 4184

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 31 19 6 4 3 2 70 10 155
2018 Non-shift worker 26 38 16 11 6 2 0 66 17 3456
2017 Shift worker 30 36 12 7 8 5 0 71 17 175
2017 Non-shift worker 31 38 13 10 5 2 0 71 16 4022
2014 Shift worker 25 37 12 12 4 8 2 69 18 168
2014 Non-shift worker 29 37 16 11 5 2 1 68 16 3760
2011 Shift worker 25 30 19 10 9 3 3 59 20 252
2011 Non-shift worker 32 36 14 9 6 2 1 70 15 4185
2008 Shift worker 25 39 16 10 7 3 1 66 17 251
2008 Non-shift worker 32 39 14 9 5 2 0 72 14 4575

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 23 15 9 11 3 4 63 21 155
2018 Non-shift worker 26 33 14 13 10 2 2 62 24 3462
2017 Shift worker 23 35 10 11 14 2 6 63 27 175
2017 Non-shift worker 28 31 13 13 12 2 2 61 26 4024
2014 Shift worker 22 30 14 14 12 3 6 57 28 168
2014 Non-shift worker 20 29 15 16 14 2 3 53 32 3762
2011 Shift worker 20 21 22 13 20 1 3 43 34 251
2011 Non-shift worker 20 29 15 16 16 2 2 51 34 4185
2008 Shift worker 24 33 14 13 9 5 3 61 23 250
2008 Non-shift worker 22 33 13 15 14 1 2 56 30 4570

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 39 17 4 3 5 0 74 8 155
2018 Non-shift worker 26 39 19 7 4 3 1 69 11 3460
2017 Shift worker 26 38 18 5 5 6 1 69 11 174
2017 Non-shift worker 27 39 17 7 4 5 1 70 12 4027

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 33 8 1 1 2 1 90 2 152
2018 Non-shift worker 49 35 9 2 1 4 0 87 3 3456
2017 Shift worker 45 35 9 3 3 3 0 84 7 175
2017 Non-shift worker 48 34 10 2 2 4 1 86 4 4025
2014 Shift worker 47 35 8 3 1 5 0 87 5 168
2014 Non-shift worker 51 34 8 2 1 4 0 88 3 3757

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 30 4 3 2 0 0 90 6 152
2018 Non-shift worker 49 37 8 3 2 2 0 87 4 3460
2017 Shift worker 51 36 5 4 1 2 0 89 5 175
2017 Non-shift worker 49 36 9 3 1 2 0 86 4 4023
2014 Shift worker 48 35 10 2 2 3 0 86 4 168
2014 Non-shift worker 48 36 10 3 1 2 0 86 4 3759
2011 Shift worker 39 38 10 5 1 7 0 82 6 252
2011 Non-shift worker 40 40 11 4 2 3 0 83 6 4187

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 24 6 0 2 0 0 91 3 152
2018 Non-shift worker 56 33 7 2 1 0 0 89 4 3452
2017 Shift worker 53 37 8 0 2 0 0 90 2 173
2017 Non-shift worker 55 33 7 2 2 0 0 89 4 4031
2014 Shift worker 51 34 10 2 2 1 0 86 4 168
2014 Non-shift worker 53 35 8 2 1 1 0 88 4 3759
2011 Shift worker 43 38 9 3 5 1 0 83 8 251
2011 Non-shift worker 46 38 10 4 2 1 0 84 6 4180
2008 Shift worker 43 39 11 2 3 1 1 84 5 251
2008 Non-shift worker 43 39 10 5 3 1 0 83 7 4581

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 26 10 4 3 0 0 82 8 153
2018 Non-shift worker 48 32 12 4 2 0 0 81 7 3452
2017 Shift worker 44 36 12 4 1 2 0 82 6 175
2017 Non-shift worker 49 32 11 5 3 0 0 81 8 4028
2014 Shift worker 40 38 12 6 2 2 0 79 8 168
2014 Non-shift worker 39 37 14 6 2 0 0 77 9 3762
2011 Shift worker 37 35 17 6 4 0 1 73 10 252
2011 Non-shift worker 42 35 14 5 3 1 0 78 8 4182

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 24 12 4 3 0 0 80 7 152
2018 Non-shift worker 46 35 11 5 2 0 0 82 8 3434
2017 Shift worker 43 41 12 3 1 1 0 84 4 174
2017 Non-shift worker 46 35 11 5 3 0 0 82 8 4029
2014 Shift worker 37 41 13 6 2 1 0 78 8 168
2014 Non-shift worker 38 39 14 6 2 0 0 77 9 3762
2011 Shift worker 36 37 16 6 4 0 1 74 10 252
2011 Non-shift worker 39 38 13 6 3 1 0 78 9 4176
2008 Shift worker 41 40 11 5 3 0 0 81 8 251
2008 Non-shift worker 42 38 10 6 3 0 0 81 9 4574

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 22 16 7 7 6 0 68 14 153
2018 Non-shift worker 42 27 15 9 5 3 0 70 14 3454
2017 Shift worker 33 33 13 9 7 5 0 70 16 175
2017 Non-shift worker 41 25 15 9 5 4 0 70 14 4027
2014 Shift worker 31 29 19 10 6 5 0 63 17 168
2014 Non-shift worker 36 28 17 10 5 4 0 66 16 3762
2011 Shift worker 36 21 17 8 10 7 1 62 19 252
2011 Non-shift worker 39 26 15 9 6 5 1 69 15 4180
2008 Shift worker 27 27 24 10 7 4 1 57 18 251
2008 Non-shift worker 38 27 15 9 6 4 1 69 16 4572
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 32 38 30 154
2018 Non-shift worker 25 42 32 3471
2017 Shift worker 28 38 34 174
2017 Non-shift worker 24 44 32 4035
2014 Shift worker 29 42 30 168
2014 Non-shift worker 23 43 34 3763
2011 Shift worker 29 40 30 251
2011 Non-shift worker 25 45 30 4193

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 4 24 23 2 39 8 45
2018 Non-shift worker 13 43 24 5 10 5 866
2017 Shift worker 8 33 19 2 25 13 48
2017 Non-shift worker 13 46 23 4 7 6 969
2014 Shift worker 10 31 30 13 9999 16 45
2014 Non-shift worker 14 46 22 8 9999 10 865
2011 Shift worker 5 26 26 8 9999 35 68
2011 Non-shift worker 18 42 24 5 9999 11 1024
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 7 93 155
2018 Non-shift worker 9 91 3460

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 12
2018 Non-shift worker 45 309

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 12
2018 Non-shift worker 60 309

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 12
2018 Non-shift worker 8 309

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 12
2018 Non-shift worker 6 309

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 12
2018 Non-shift worker 37 309

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 57 12
2018 Non-shift worker 52 309

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 55 12
2018 Non-shift worker 27 308

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 12
2018 Non-shift worker 13 308

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 12
2018 Non-shift worker 11 308

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 11
2018 Non-shift worker 13 298

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 11
2018 Non-shift worker 11 298

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 11
2018 Non-shift worker 13 298

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 43 11
2018 Non-shift worker 49 298

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 11
2018 Non-shift worker 3 298

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 21 10 1 4 31 5 77 7 153
2018 Non-shift worker 20 19 16 5 4 30 7 62 13 3451
2017 Shift worker 24 24 11 2 3 24 12 75 9 175
2017 Non-shift worker 21 18 15 4 3 30 8 64 12 4025
2014 Shift worker 18 20 15 6 2 26 12 62 13 167
2014 Non-shift worker 18 18 15 4 3 32 10 63 11 3760

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 29 9 1 3 9 1 85 5 155
2018 Non-shift worker 37 34 14 4 2 8 1 78 7 3453
2017 Shift worker 38 31 9 5 2 14 1 82 7 174
2017 Non-shift worker 38 33 12 3 2 9 1 81 6 4021
2014 Shift worker 30 34 14 5 1 13 2 76 7 167
2014 Non-shift worker 34 34 14 3 1 13 2 79 5 3758
2011 Shift worker 39 34 13 3 2 9 1 80 5 249
2011 Non-shift worker 45 36 9 3 2 5 0 86 5 4182
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 4 96 154
2018 Non-shift worker 5 95 3462

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 18 10 3 1 31 7 77 7 154
2018 Non-shift worker 20 19 16 2 2 34 6 66 7 3453
2017 Shift worker 25 22 8 3 2 31 8 79 8 174
2017 Non-shift worker 22 17 15 2 2 35 8 68 7 4027
2014 Shift worker 21 23 13 3 1 31 9 72 6 168
2014 Non-shift worker 19 18 14 2 1 37 8 68 5 3757

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 28 10 1 3 13 1 84 4 155
2018 Non-shift worker 38 33 13 2 2 10 1 80 5 3457
2017 Shift worker 39 32 10 1 1 17 1 86 2 175
2017 Non-shift worker 41 31 11 2 2 12 2 83 4 4023
2014 Shift worker 32 38 13 1 2 13 2 81 3 168
2014 Non-shift worker 35 33 13 2 1 14 2 82 3 3757
2011 Shift worker 45 28 13 1 2 10 1 81 4 249
2011 Non-shift worker 46 36 9 2 1 6 0 87 3 4186
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 32 22 6 3 1 1 68 9 154
2018 Non-shift worker 44 28 15 6 5 0 2 74 11 3451
2017 Shift worker 37 27 19 6 10 0 2 65 16 173
2017 Non-shift worker 40 27 16 8 6 0 2 69 15 4027

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 32 19 12 2 1 0 67 14 154
2018 Non-shift worker 19 30 26 15 9 0 1 49 24 3452
2017 Shift worker 30 28 26 10 4 0 1 59 15 175
2017 Non-shift worker 21 31 25 13 8 0 1 52 22 4029

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 28 19 6 1 2 1 73 7 155
2018 Non-shift worker 27 32 22 12 6 1 1 60 18 3446
2017 Shift worker 40 28 19 7 4 0 2 69 11 173
2017 Non-shift worker 29 31 21 11 5 0 2 62 17 4017

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 25 18 6 5 3 2 69 12 152
2018 Non-shift worker 25 26 23 15 9 1 1 52 24 3440
2017 Shift worker 36 27 20 8 5 1 4 65 14 175
2017 Non-shift worker 25 26 22 14 8 1 3 53 23 4026

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 18 6 1 2 1 7 90 3 154
2018 Non-shift worker 52 22 11 5 3 0 7 80 8 3447
2017 Shift worker 52 20 12 4 3 0 9 79 8 174
2017 Non-shift worker 47 24 10 5 3 1 10 80 9 4020

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 25 15 4 8 1 0 72 13 155
2018 Non-shift worker 34 28 20 9 7 0 1 63 16 3455
2017 Shift worker 37 31 16 7 8 0 1 69 15 174
2017 Non-shift worker 33 32 20 9 6 0 1 65 15 4016

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 36 11 4 5 4 1 80 9 154
2018 Non-shift worker 30 36 22 7 4 1 1 67 12 3454
2017 Shift worker 36 34 17 8 3 0 2 71 11 174
2017 Non-shift worker 32 34 20 8 4 1 2 67 13 4014

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 28 18 6 3 1 3 72 9 155
2018 Non-shift worker 25 33 24 11 6 1 1 59 17 3446
2017 Shift worker 42 29 19 6 2 0 3 73 8 175
2017 Non-shift worker 26 35 20 11 6 1 1 63 17 4017

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 31 17 9 3 1 1 70 13 154
2018 Non-shift worker 30 33 21 10 5 0 1 64 15 3447
2017 Shift worker 40 28 19 8 2 0 2 69 11 174
2017 Non-shift worker 32 33 19 9 5 0 2 66 15 4015

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 38 13 5 3 0 2 78 8 153
2018 Non-shift worker 31 34 20 9 4 1 1 66 14 3443
2017 Shift worker 39 29 19 7 5 0 2 69 12 174
2017 Non-shift worker 34 34 18 8 4 1 2 69 13 4005

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 19 10 5 1 0 4 83 7 153
2018 Non-shift worker 54 23 12 5 4 0 2 79 9 3440
2017 Shift worker 60 21 9 5 3 0 2 83 8 174
2017 Non-shift worker 55 23 11 5 3 0 2 80 8 4023

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 71 14 8 1 2 0 5 89 3 155
2018 Non-shift worker 74 12 5 1 1 1 6 92 3 3441

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 78 10 4 1 5 0 2 90 6 155
2018 Non-shift worker 76 10 4 2 3 1 4 91 5 3442
2017 Shift worker 72 14 5 4 2 0 3 89 6 173
2017 Non-shift worker 76 11 4 2 3 1 4 91 5 4018

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 16 11 3 1 0 2 84 5 154
2018 Non-shift worker 60 24 9 3 2 0 1 86 5 3455
2017 Shift worker 52 27 13 4 2 0 3 81 6 174
2017 Non-shift worker 61 23 8 3 2 0 3 87 5 4023

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 14 5 5 5 1 1 84 11 154
2018 Non-shift worker 60 20 9 5 3 1 1 82 8 3443
2017 Shift worker 60 20 12 2 4 0 3 82 6 173
2017 Non-shift worker 63 18 8 4 4 0 3 84 8 4027

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 5 8 3 2 0 17 85 6 152
2018 Non-shift worker 55 15 6 2 1 0 20 89 4 3434
2017 Shift worker 55 15 9 2 2 0 17 85 4 173
2017 Non-shift worker 56 15 5 2 1 0 21 90 4 4010

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 79 8 5 2 1 1 3 91 3 154
2018 Non-shift worker 71 15 5 1 1 0 7 93 2 3448
2017 Shift worker 63 18 9 0 2 0 8 88 2 173
2017 Non-shift worker 71 13 4 1 1 0 9 94 2 4003

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 11 10 6 7 0 2 77 13 153
2018 Non-shift worker 74 12 6 2 3 0 3 89 5 3451
2017 Shift worker 47 19 11 4 14 0 4 69 19 175
2017 Non-shift worker 70 15 5 3 3 1 4 89 6 4022

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 23 15 4 4 0 2 77 8 154
2018 Non-shift worker 49 29 14 4 2 0 2 79 6 3444
2017 Shift worker 52 30 10 4 3 0 1 82 8 173
2017 Non-shift worker 51 29 12 4 2 0 2 81 7 4021

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 45 23 7 1 0 0 69 8 155
2018 Non-shift worker 19 34 32 12 3 0 0 54 15 3458
2017 Shift worker 21 31 35 10 1 1 1 53 11 175
2017 Non-shift worker 14 34 35 11 5 0 1 49 16 4034

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 9 30 40 16 0 0 55 15 154
2018 Non-shift worker 7 16 37 27 12 0 0 39 24 3435
2017 Shift worker 5 14 29 36 15 1 0 51 19 174
2017 Non-shift worker 6 16 38 26 13 0 1 39 22 4032

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 33 19 6 3 6 0 69 10 154
2018 Non-shift worker 34 44 13 5 2 3 0 80 7 3457
2017 Shift worker 21 44 15 7 5 6 1 70 13 175
2017 Non-shift worker 25 43 16 7 4 6 0 72 11 4031

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 40 13 7 5 2 0 74 13 155
2018 Non-shift worker 32 39 16 8 4 2 0 72 12 3460
2017 Shift worker 26 37 22 5 7 3 0 65 13 175
2017 Non-shift worker 25 42 16 9 5 3 0 70 14 4032
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 20 11 3 3 5 3 60 40 155
2018 Non-shift worker 58 23 9 4 2 3 1 60 40 3463
2017 Shift worker 41 22 13 8 6 8 2 46 54 175
2017 Non-shift worker 52 22 11 4 4 6 1 57 43 4038

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 58
2018 Non-shift worker 17 1326
2017 Shift worker 31 84
2017 Non-shift worker 18 1609

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 58
2018 Non-shift worker 31 1326
2017 Shift worker 31 84
2017 Non-shift worker 33 1609

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 58
2018 Non-shift worker 23 1326
2017 Shift worker 32 84
2017 Non-shift worker 15 1609

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 58
2018 Non-shift worker 26 1326
2017 Shift worker 25 84
2017 Non-shift worker 30 1609

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 58
2018 Non-shift worker 5 1326
2017 Shift worker 1 84
2017 Non-shift worker 7 1609

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 58
2018 Non-shift worker 29 1326

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 58
2018 Non-shift worker 31 1326
2017 Shift worker 30 84
2017 Non-shift worker 44 1609

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 6 74 11 2 3 4 56
2018 Non-shift worker 10 58 16 7 3 5 1247
2017 Shift worker 8 70 8 5 6 3 79
2017 Non-shift worker 13 63 12 6 2 4 1570

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 71 29 58
2018 Non-shift worker 71 29 1312

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 27 20 6 12 2 3 60 19 58
2018 Non-shift worker 24 30 15 12 8 2 9 60 23 1323
2017 Shift worker 16 27 16 18 6 4 13 52 29 85
2017 Non-shift worker 17 26 15 15 12 3 12 50 32 1635

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 32 14 8 13 3 7 60 24 58
2018 Non-shift worker 11 19 16 13 14 3 25 42 37 1324
2017 Shift worker 10 27 15 16 6 4 21 50 30 85
2017 Non-shift worker 8 15 15 14 18 6 25 33 46 1632

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 12 6 3 4 1 12 85 8 152
2018 Non-shift worker 58 14 9 5 4 1 9 80 10 3455
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