2018 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 49 9 16 6 0 0 70 21 2404
2018 Does not provide services to public 26 46 10 13 5 0 0 72 18 4395
2017 Provides services to public 23 38 11 17 12 0 0 61 28 2020
2017 Does not provide services to public 28 38 11 14 9 0 1 66 23 3682
2014 Provides services to public 16 38 12 21 13 0 0 54 34 2207
2014 Does not provide services to public 21 36 14 18 11 0 1 57 29 3497
2011 Provides services to public 27 40 11 14 7 0 0 67 21 3143
2011 Does not provide services to public 27 39 13 13 7 0 1 66 20 4251
2008 Provides services to public 25 42 12 14 7 0 0 67 21 2852
2008 Does not provide services to public 24 40 15 14 7 0 1 64 21 3584

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 37 7 4 1 0 0 87 5 2400
2018 Does not provide services to public 45 39 8 6 2 0 0 85 7 4395
2017 Provides services to public 53 36 6 3 2 0 0 89 5 2019
2017 Does not provide services to public 49 36 7 5 3 0 0 86 7 3675
2014 Provides services to public 46 38 9 5 2 0 0 84 7 2208
2014 Does not provide services to public 42 40 9 5 3 0 0 82 8 3496
2011 Provides services to public 51 36 7 3 2 0 0 88 5 3142
2011 Does not provide services to public 45 38 9 5 3 0 0 83 8 4249
2008 Provides services to public 47 39 8 4 2 0 0 86 6 2856
2008 Does not provide services to public 43 40 9 5 3 0 0 83 8 3588

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 39 5 4 1 0 0 90 5 2389
2018 Does not provide services to public 49 38 7 4 2 0 0 87 6 4372
2017 Provides services to public 57 33 5 4 2 0 0 90 5 2018
2017 Does not provide services to public 54 33 5 4 3 0 0 88 7 3670
2014 Provides services to public 51 36 7 4 2 0 0 87 6 2208
2014 Does not provide services to public 47 38 7 5 3 0 0 85 8 3492
2011 Provides services to public 53 37 5 3 1 0 0 90 5 3145
2011 Does not provide services to public 49 39 6 4 2 0 0 88 6 4253
2008 Provides services to public 48 42 6 3 1 0 0 89 5 2853
2008 Does not provide services to public 45 42 7 4 2 0 0 87 6 3586

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 37 14 12 7 0 0 66 19 2400
2018 Does not provide services to public 40 34 12 8 4 0 1 75 13 4396
2017 Provides services to public 33 32 13 11 11 0 1 65 22 2017
2017 Does not provide services to public 41 32 11 9 6 0 0 74 16 3672
2014 Provides services to public 26 32 15 13 12 0 1 59 26 2206
2014 Does not provide services to public 33 34 14 11 7 0 1 68 18 3497
2011 Provides services to public 32 35 13 11 8 0 1 68 20 3148
2011 Does not provide services to public 37 35 12 9 6 0 0 73 15 4247

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 44 9 6 3 0 0 81 10 2392
2018 Does not provide services to public 36 43 10 6 4 0 0 79 10 4392
2017 Provides services to public 43 40 9 6 3 0 0 83 8 2020
2017 Does not provide services to public 38 43 9 6 3 0 0 82 9 3677
2014 Provides services to public 34 43 10 8 5 0 0 77 13 2209
2014 Does not provide services to public 31 44 11 9 5 0 0 75 13 3496
2011 Provides services to public 41 40 10 6 3 0 0 81 9 3144
2011 Does not provide services to public 35 42 11 8 4 0 0 77 12 4249
2008 Provides services to public 41 41 9 5 3 0 0 82 9 2830
2008 Does not provide services to public 36 43 10 7 3 0 0 79 11 3571

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 35 19 14 10 0 0 57 25 2401
2018 Does not provide services to public 26 38 16 11 7 1 0 65 19 4387
2017 Provides services to public 23 35 16 14 12 0 0 57 27 2017
2017 Does not provide services to public 28 35 14 13 10 0 0 63 22 3679
2014 Provides services to public 18 33 19 16 13 0 0 52 29 2207
2014 Does not provide services to public 22 36 17 15 10 0 0 58 25 3496
2011 Provides services to public 19 35 17 15 13 0 0 55 28 3144
2011 Does not provide services to public 22 37 17 14 10 0 0 59 24 4251

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 46 13 10 4 0 0 73 14 2399
2018 Does not provide services to public 28 43 13 10 5 0 0 71 15 4401
2017 Provides services to public 27 46 10 11 5 0 1 74 16 2017
2017 Does not provide services to public 29 42 13 11 5 0 0 71 16 3674

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 43 10 6 3 1 0 82 8 2404
2018 Does not provide services to public 44 41 9 4 2 0 0 85 6 4401
2017 Provides services to public 36 42 11 7 3 0 1 78 11 2015
2017 Does not provide services to public 42 40 10 6 3 0 0 82 9 3672
2014 Provides services to public 31 42 14 7 5 1 0 74 12 2207
2014 Does not provide services to public 36 40 13 6 3 1 0 77 10 3496
2011 Provides services to public 33 43 12 6 4 1 0 78 11 3143
2011 Does not provide services to public 34 44 12 6 3 1 0 79 9 4250
2008 Provides services to public 40 41 10 5 3 1 0 82 8 2846
2008 Does not provide services to public 39 41 11 5 3 1 0 80 8 3588

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 40 14 12 8 0 0 65 20 2404
2018 Does not provide services to public 31 40 14 9 6 0 0 71 15 4397
2017 Provides services to public 26 34 16 12 11 0 1 61 23 2018
2017 Does not provide services to public 31 39 11 11 8 0 0 70 19 3676

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 34 6 3 1 0 0 89 4 2397
2018 Does not provide services to public 52 35 8 3 1 0 0 88 4 4374
2017 Provides services to public 60 30 6 1 2 0 1 91 3 2015
2017 Does not provide services to public 54 34 8 2 1 0 0 89 3 3674
2014 Provides services to public 61 28 6 3 1 0 0 89 4 2207
2014 Does not provide services to public 58 30 8 3 1 0 0 88 4 3495
2011 Provides services to public 61 31 5 2 1 0 0 92 3 3140
2011 Does not provide services to public 56 34 6 2 1 0 0 90 4 4247

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 42 13 11 9 0 0 67 20 2398
2018 Does not provide services to public 31 42 13 9 4 1 0 73 13 4383
2017 Provides services to public 27 43 10 12 8 0 1 70 20 2011
2017 Does not provide services to public 32 42 11 9 5 0 0 74 15 3670
2014 Provides services to public 20 41 14 14 11 0 0 61 25 2205
2014 Does not provide services to public 23 42 13 13 7 0 0 66 20 3497
2011 Provides services to public 27 42 12 11 8 0 0 70 19 3141
2011 Does not provide services to public 30 42 11 9 7 0 0 73 16 4247

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 40 15 9 6 0 0 69 16 2396
2018 Does not provide services to public 37 37 15 7 4 0 0 74 11 4379
2017 Provides services to public 32 37 14 11 6 0 0 69 17 2013
2017 Does not provide services to public 38 36 13 8 5 0 0 75 12 3672
2014 Provides services to public 25 37 16 12 9 0 0 62 21 2209
2014 Does not provide services to public 29 38 16 10 7 0 0 67 17 3496

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 41 17 11 7 0 0 66 17 2404
2018 Does not provide services to public 31 37 17 10 4 0 0 69 14 4382
2017 Provides services to public 30 39 13 12 6 0 0 68 18 2014
2017 Does not provide services to public 33 38 13 9 6 0 1 71 15 3669
2014 Provides services to public 23 37 18 12 9 0 0 61 21 2209
2014 Does not provide services to public 26 37 17 11 7 0 0 64 19 3495
2011 Provides services to public 33 39 14 9 4 0 0 72 14 3144
2011 Does not provide services to public 32 39 15 8 4 1 1 73 12 4252

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 40 8 4 2 0 0 86 6 2399
2018 Does not provide services to public 44 39 9 5 2 0 0 83 7 4401
2017 Provides services to public 49 35 9 3 3 0 0 85 6 2013
2017 Does not provide services to public 45 38 9 6 2 0 0 83 8 3667
2014 Provides services to public 44 39 10 4 2 0 0 83 7 2208
2014 Does not provide services to public 40 39 11 6 3 0 0 80 9 3494
2011 Provides services to public 49 40 7 3 1 0 0 88 5 3146
2011 Does not provide services to public 43 41 8 5 3 0 0 84 8 4252
2008 Provides services to public 49 40 6 4 2 0 0 88 6 2854
2008 Does not provide services to public 43 43 7 4 2 0 0 86 7 3587

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 33 19 9 6 0 1 65 15 2408
2018 Does not provide services to public 33 33 18 9 6 0 1 67 15 4397
2017 Provides services to public 26 38 19 9 4 0 4 67 13 2019
2017 Does not provide services to public 31 36 19 8 5 0 1 68 13 3681
2014 Provides services to public 30 34 20 8 5 0 2 65 14 2208
2014 Does not provide services to public 27 37 20 9 6 0 1 65 15 3497
2011 Provides services to public 26 34 23 10 6 0 2 61 16 3142
2011 Does not provide services to public 26 35 22 10 6 0 1 61 16 4251
2008 Provides services to public 24 36 23 9 6 0 1 62 15 2856
2008 Does not provide services to public 23 33 23 12 8 0 1 57 20 3587

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 26 36 18 6 1 2 25 38 2392
2018 Does not provide services to public 9 24 40 18 7 1 1 26 33 4388
2017 Provides services to public 10 23 38 17 7 0 4 25 35 2015
2017 Does not provide services to public 8 24 39 17 8 1 3 26 33 3670
2014 Provides services to public 12 30 34 17 5 1 1 22 43 2200
2014 Does not provide services to public 10 29 38 16 5 1 1 21 41 3488
2011 Provides services to public 12 29 34 16 6 1 3 23 43 3127
2011 Does not provide services to public 10 29 38 15 5 1 2 21 40 4237
2008 Provides services to public 9 29 37 16 6 0 3 23 39 2835
2008 Does not provide services to public 10 29 37 16 5 1 2 22 41 3571

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 26 29 18 9 1 1 27 43 2386
2018 Does not provide services to public 9 20 32 23 13 2 1 37 30 4371
2017 Provides services to public 13 27 28 19 9 2 3 29 42 2014
2017 Does not provide services to public 10 20 30 19 13 3 3 35 32 3654
2014 Provides services to public 19 27 31 13 7 2 1 21 48 2203
2014 Does not provide services to public 16 27 31 15 8 2 2 24 44 3485
2011 Provides services to public 15 24 31 18 8 2 3 27 41 3120
2011 Does not provide services to public 12 23 33 19 9 2 2 29 37 4235
2008 Provides services to public 13 23 32 19 9 1 3 29 37 2835
2008 Does not provide services to public 11 23 31 21 9 2 2 32 36 3567

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 28 28 13 6 2 2 20 51 2389
2018 Does not provide services to public 16 27 30 16 7 2 2 24 44 4373
2017 Provides services to public 17 24 31 15 7 1 5 23 44 2014
2017 Does not provide services to public 16 25 31 13 8 3 3 23 44 3662
2014 Provides services to public 29 27 24 11 4 2 2 16 59 2199
2014 Does not provide services to public 28 28 24 10 6 1 2 17 59 3481
2011 Provides services to public 20 26 28 14 6 2 3 21 49 3127
2011 Does not provide services to public 19 27 30 14 6 2 3 21 48 4228
2008 Provides services to public 15 26 32 15 6 2 3 23 43 2828
2008 Does not provide services to public 15 26 31 16 7 2 3 24 44 3561

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 15 33 30 12 1 3 43 23 2377
2018 Does not provide services to public 7 16 33 27 13 1 1 41 25 4363
2017 Provides services to public 7 12 31 27 15 1 7 46 21 2001
2017 Does not provide services to public 7 15 33 26 14 1 3 42 23 3665
2014 Provides services to public 9 15 31 29 11 1 4 42 25 2195
2014 Does not provide services to public 9 20 34 24 10 1 2 35 30 3480
2011 Provides services to public 8 15 34 26 10 1 4 39 25 3112
2011 Does not provide services to public 9 19 35 24 10 1 3 35 29 4235
2008 Provides services to public 6 16 35 27 11 1 5 40 23 2833
2008 Does not provide services to public 8 20 35 23 10 1 2 34 29 3560

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 26 27 17 7 1 2 25 47 2393
2018 Does not provide services to public 13 21 30 21 11 2 2 33 36 4379
2017 Provides services to public 20 21 28 16 10 1 4 27 43 2010
2017 Does not provide services to public 13 22 28 17 13 2 5 32 38 3668
2014 Provides services to public 29 27 22 13 7 1 2 20 58 2204
2014 Does not provide services to public 25 27 25 13 7 1 2 21 54 3486
2011 Provides services to public 25 26 24 14 7 1 3 22 53 3125
2011 Does not provide services to public 21 27 27 14 7 1 3 22 50 4235
2008 Provides services to public 19 26 27 15 8 1 3 25 47 2836
2008 Does not provide services to public 19 27 26 16 8 1 2 25 48 3566

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 24 28 16 9 1 2 26 45 2391
2018 Does not provide services to public 12 20 27 22 14 3 3 38 34 4363
2017 Provides services to public 17 22 28 16 11 3 3 29 41 2013
2017 Does not provide services to public 12 19 27 21 13 3 6 37 33 3667
2014 Provides services to public 17 21 28 20 9 2 2 31 40 2197
2014 Does not provide services to public 14 21 28 21 9 2 4 33 38 3488
2011 Provides services to public 13 21 27 20 12 2 5 34 37 3119
2011 Does not provide services to public 12 19 28 22 11 2 5 36 33 4237
2008 Provides services to public 14 22 27 20 11 2 4 33 39 2838
2008 Does not provide services to public 13 24 28 20 10 2 4 32 39 3564

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 26 29 13 7 2 2 21 49 2390
2018 Does not provide services to public 14 24 34 15 8 2 2 24 41 4381
2017 Provides services to public 17 24 32 13 7 2 5 22 44 2015
2017 Does not provide services to public 15 24 31 14 9 3 4 24 42 3672
2014 Provides services to public 26 27 27 10 6 2 2 17 55 2202
2014 Does not provide services to public 24 26 28 11 6 2 3 18 53 3488
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 39 18 12 9 3 1 60 22 2401
2018 Does not provide services to public 21 35 18 10 7 5 3 61 19 4394
2017 Provides services to public 25 34 15 11 11 3 2 61 22 2024
2017 Does not provide services to public 26 30 16 11 8 5 3 62 21 3677
2014 Provides services to public 26 36 15 11 8 2 1 64 20 2212
2014 Does not provide services to public 27 35 14 10 8 3 3 66 19 3499

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 35 10 12 7 0 0 71 19 2398
2018 Does not provide services to public 40 34 9 10 6 1 0 75 16 4390
2017 Provides services to public 38 32 11 10 8 0 1 71 18 2020
2017 Does not provide services to public 41 30 10 10 7 1 0 72 18 3673
2014 Provides services to public 38 31 11 11 8 0 1 70 19 2214
2014 Does not provide services to public 39 34 10 10 6 1 1 74 17 3496

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 27 19 18 17 6 1 42 37 2400
2018 Does not provide services to public 12 23 20 15 12 14 3 42 33 4388
2017 Provides services to public 9 22 19 21 19 8 2 35 44 2021
2017 Does not provide services to public 12 21 18 18 13 15 3 40 38 3673
2014 Provides services to public 8 23 22 22 19 6 1 33 43 2213
2014 Does not provide services to public 11 22 21 19 15 10 3 37 39 3496

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 42 8 8 3 0 0 81 12 2394
2018 Does not provide services to public 45 37 8 7 3 0 0 82 9 4394
2017 Provides services to public 34 42 10 8 5 0 0 77 13 2017
2017 Does not provide services to public 43 37 8 8 3 0 0 81 11 3673
2014 Provides services to public 33 44 12 8 3 0 0 77 11 2215
2014 Does not provide services to public 38 42 9 7 3 0 0 81 10 3496

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 45 12 6 3 1 0 78 9 2398
2018 Does not provide services to public 39 41 11 5 2 1 0 81 8 4395
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 36 12 8 6 0 0 73 15 2398
2018 Does not provide services to public 37 37 12 9 4 1 1 75 13 4367
2017 Provides services to public 39 33 11 10 6 0 1 72 16 2022
2017 Does not provide services to public 37 37 10 10 5 0 0 74 15 3682
2014 Provides services to public 32 36 13 10 8 1 0 69 18 2213
2014 Does not provide services to public 36 37 13 9 5 0 0 73 14 3498
2011 Provides services to public 30 39 12 11 7 0 0 69 18 3144
2011 Does not provide services to public 33 39 12 10 6 0 0 72 16 4250
2008 Provides services to public 30 35 13 11 10 1 0 66 21 2851
2008 Does not provide services to public 28 38 13 11 8 1 1 67 20 3586

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 32 12 7 5 1 0 76 12 2393
2018 Does not provide services to public 46 31 12 6 3 2 1 79 9 4362
2017 Provides services to public 42 33 12 6 5 1 1 76 11 2020
2017 Does not provide services to public 48 28 10 7 4 2 1 77 12 3677
2014 Provides services to public 39 31 15 8 6 1 1 71 14 2213
2014 Does not provide services to public 43 31 13 7 4 2 1 76 11 3498
2011 Provides services to public 37 33 13 9 6 2 0 72 15 3143
2011 Does not provide services to public 40 32 13 8 5 2 0 74 13 4249
2008 Provides services to public 36 33 13 9 8 2 0 70 17 2851
2008 Does not provide services to public 38 33 13 8 6 2 1 73 14 3586

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 35 12 8 7 0 0 73 15 2392
2018 Does not provide services to public 42 34 11 8 4 1 1 77 12 4354
2017 Provides services to public 39 33 12 8 7 0 0 73 15 2020
2017 Does not provide services to public 43 31 10 10 5 0 0 75 15 3676
2014 Provides services to public 34 36 12 11 6 0 0 71 17 2213
2014 Does not provide services to public 38 37 11 9 5 0 0 75 14 3500
2011 Provides services to public 34 36 11 11 8 0 0 71 19 3139
2011 Does not provide services to public 36 37 10 11 6 1 0 73 16 4250
2008 Provides services to public 34 36 10 11 9 1 0 70 19 2851
2008 Does not provide services to public 34 36 11 11 8 1 0 71 19 3588

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 28 12 4 5 1 0 79 9 2394
2018 Does not provide services to public 55 26 11 3 3 2 0 82 6 4366
2017 Provides services to public 50 27 11 4 6 1 1 79 10 2021
2017 Does not provide services to public 55 25 10 5 4 1 0 81 9 3675

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 31 11 7 6 0 0 76 13 2394
2018 Does not provide services to public 48 29 11 7 4 1 0 78 11 4370
2017 Provides services to public 47 28 11 7 7 0 1 76 14 2018
2017 Does not provide services to public 49 26 10 8 5 0 0 76 14 3675
2014 Provides services to public 41 32 12 7 6 0 0 74 13 2210
2014 Does not provide services to public 46 32 10 6 5 0 0 79 11 3496
Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 36 21 15 8 1 2 54 24 825
2018 Does not provide services to public 21 34 17 13 5 4 6 61 20 1294
2017 Provides services to public 18 34 18 15 10 2 3 55 27 643
2017 Does not provide services to public 19 35 16 14 6 4 6 59 23 1088
2014 Provides services to public 14 38 18 15 10 2 3 55 26 804
2014 Does not provide services to public 21 36 16 10 7 3 6 63 19 1094

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 33 18 10 9 4 0 60 21 2400
2018 Does not provide services to public 29 33 17 8 5 7 0 67 15 4400
2017 Provides services to public 24 34 16 12 9 4 0 61 22 2021
2017 Does not provide services to public 29 33 15 11 6 6 0 66 18 3674
2014 Provides services to public 19 28 22 13 11 6 0 50 26 2208
2014 Does not provide services to public 23 32 19 12 7 7 0 59 20 3496
2011 Provides services to public 17 31 19 13 14 6 1 51 28 3140
2011 Does not provide services to public 18 32 20 12 10 7 1 55 24 4246

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 33 17 15 13 1 0 54 29 2399
2018 Does not provide services to public 26 32 19 13 8 3 0 60 21 4395
2017 Provides services to public 22 29 16 18 13 2 0 52 31 2022
2017 Does not provide services to public 24 34 16 14 9 2 0 60 24 3677
2014 Provides services to public 15 25 22 17 18 2 0 41 37 2204
2014 Does not provide services to public 18 31 20 17 12 2 0 50 29 3496
2011 Provides services to public 16 28 20 17 17 2 0 45 35 3135
2011 Does not provide services to public 17 30 21 18 13 2 0 48 31 4245
2008 Provides services to public 17 31 18 16 15 2 0 49 32 2846
2008 Does not provide services to public 19 34 19 14 12 2 0 54 26 3586

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 29 20 18 17 2 0 43 36 2396
2018 Does not provide services to public 17 30 21 18 9 5 0 49 29 4385
2017 Provides services to public 14 26 21 21 16 3 0 41 38 2020
2017 Does not provide services to public 17 31 18 18 11 5 0 50 31 3677
2014 Provides services to public 9 23 22 24 20 3 0 33 45 2208
2014 Does not provide services to public 10 27 21 22 15 5 0 39 39 3496
2011 Provides services to public 9 26 20 24 19 3 0 36 44 3143
2011 Does not provide services to public 8 29 21 22 14 5 0 39 39 4250
2008 Provides services to public 9 29 20 22 17 3 0 39 40 2852
2008 Does not provide services to public 9 30 21 22 13 5 0 41 37 3582

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 28 19 22 18 2 0 40 41 2396
2018 Does not provide services to public 15 32 18 20 12 2 0 48 33 4403
2017 Provides services to public 15 28 17 19 19 2 1 44 39 2016
2017 Does not provide services to public 16 31 16 20 13 3 1 49 34 3671
2014 Provides services to public 9 26 19 22 21 2 0 36 44 2209
2014 Does not provide services to public 11 28 21 22 15 2 0 40 39 3497
2011 Provides services to public 10 30 18 21 18 2 0 41 40 3142
2011 Does not provide services to public 10 30 19 24 15 3 0 41 40 4246
2008 Provides services to public 12 34 18 21 13 3 0 48 34 2844
2008 Does not provide services to public 12 35 18 21 11 3 0 48 33 3581
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 42 21 13 7 1 0 59 20 2405
2018 Does not provide services to public 21 45 18 10 4 1 0 67 14 4398
2017 Provides services to public 19 37 20 14 9 1 1 56 23 2021
2017 Does not provide services to public 24 41 18 11 5 1 0 66 16 3677
2014 Provides services to public 13 37 23 15 11 1 0 50 27 2215
2014 Does not provide services to public 15 39 23 14 7 2 0 55 21 3499
2011 Provides services to public 16 38 20 15 9 1 0 55 24 3144
2011 Does not provide services to public 16 40 21 14 7 2 0 57 22 4251

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 40 14 11 5 1 1 70 16 2403
2018 Does not provide services to public 30 39 13 10 4 3 1 72 15 4408
2017 Provides services to public 32 38 12 8 6 2 1 73 14 2020
2017 Does not provide services to public 36 35 11 9 5 3 1 74 14 3667
2014 Provides services to public 31 41 12 8 5 3 1 75 13 2214
2014 Does not provide services to public 37 37 11 7 4 3 1 77 11 3495
2011 Provides services to public 33 38 12 8 5 3 1 74 14 3144
2011 Does not provide services to public 36 35 11 8 4 4 1 76 13 4249
2008 Provides services to public 31 36 13 10 7 3 1 70 17 2849
2008 Does not provide services to public 31 36 12 9 6 4 1 71 16 3586

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 41 18 10 5 1 0 66 15 2402
2018 Does not provide services to public 28 41 19 8 4 1 0 70 11 4395

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 29 19 15 15 4 1 48 32 2402
2018 Does not provide services to public 20 28 19 14 10 8 1 52 27 4403
2017 Provides services to public 18 30 16 16 14 5 1 51 32 2015
2017 Does not provide services to public 19 27 16 14 12 9 2 52 30 3667
2014 Provides services to public 16 28 16 19 15 5 1 47 36 2214
2014 Does not provide services to public 17 25 19 16 15 7 2 46 33 3499
2011 Provides services to public 14 27 16 18 18 6 1 45 38 3135
2011 Does not provide services to public 15 26 18 16 14 9 2 46 33 4250

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 35 18 16 12 1 0 53 29 2406
2018 Does not provide services to public 21 36 18 14 8 2 0 59 23 4400
2017 Provides services to public 19 33 18 16 13 2 0 53 29 2021
2017 Does not provide services to public 25 34 16 14 8 2 1 61 23 3673
2014 Provides services to public 14 29 19 18 17 2 0 45 36 2214
2014 Does not provide services to public 17 32 17 18 13 2 1 50 32 3497
2011 Provides services to public 19 33 16 16 14 2 0 53 31 3145
2011 Does not provide services to public 20 32 16 16 13 2 0 53 30 4251
2008 Provides services to public 17 35 17 16 13 1 0 53 30 2850
2008 Does not provide services to public 17 35 18 18 11 2 0 52 30 3586

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 34 15 14 13 1 1 57 27 2405
2018 Does not provide services to public 22 34 15 13 12 2 1 58 26 4403
2017 Provides services to public 23 34 13 14 14 1 1 58 29 2017
2017 Does not provide services to public 25 30 14 13 13 2 2 57 28 3671
2014 Provides services to public 16 31 16 15 19 1 2 49 34 2213
2014 Does not provide services to public 17 27 15 17 19 2 3 46 39 3501
2011 Provides services to public 19 31 14 16 17 2 1 51 34 3145
2011 Does not provide services to public 16 29 15 18 19 1 2 46 38 4250
2008 Provides services to public 20 34 15 14 16 1 1 55 30 2853
2008 Does not provide services to public 16 33 16 15 17 2 2 50 33 3584

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 39 23 13 7 2 0 57 20 2410
2018 Does not provide services to public 22 40 23 9 4 3 0 63 13 4414
2017 Provides services to public 18 39 19 16 7 2 0 57 23 2018
2017 Does not provide services to public 23 40 17 10 5 4 0 66 16 3673

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 38 19 4 3 3 1 73 7 2408
2018 Does not provide services to public 36 38 15 4 2 4 1 78 6 4400
2017 Provides services to public 30 35 19 5 4 4 3 69 10 2015
2017 Does not provide services to public 36 36 15 4 3 5 1 77 7 3673
2014 Provides services to public 30 36 18 6 3 6 1 71 9 2212
2014 Does not provide services to public 34 37 16 4 2 5 1 76 7 3490

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 40 17 7 3 2 0 72 10 2402
2018 Does not provide services to public 36 42 13 5 2 2 0 80 7 4403
2017 Provides services to public 31 40 16 6 4 2 1 74 10 2019
2017 Does not provide services to public 36 41 12 6 3 3 0 80 8 3676
2014 Provides services to public 28 39 18 8 4 3 0 69 12 2212
2014 Does not provide services to public 33 40 15 6 3 3 0 75 9 3494
2011 Provides services to public 24 39 18 10 7 3 0 65 17 3144
2011 Does not provide services to public 27 41 17 6 5 3 0 71 11 4249

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 40 10 8 5 0 0 77 12 2406
2018 Does not provide services to public 44 39 10 4 2 0 0 83 7 4394
2017 Provides services to public 36 38 13 7 5 0 0 74 13 2022
2017 Does not provide services to public 45 35 10 6 3 0 0 81 9 3676
2014 Provides services to public 33 39 14 9 5 0 0 72 14 2215
2014 Does not provide services to public 38 40 11 7 4 0 0 78 10 3496
2011 Provides services to public 31 40 13 9 6 1 0 71 16 3140
2011 Does not provide services to public 34 40 13 7 5 1 0 74 12 4249
2008 Provides services to public 28 42 13 9 7 1 0 71 16 2845
2008 Does not provide services to public 31 43 13 8 5 0 0 74 13 3584

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 35 16 11 6 1 0 66 17 2402
2018 Does not provide services to public 37 35 16 7 4 1 0 73 11 4397
2017 Provides services to public 30 31 20 11 8 0 0 61 19 2017
2017 Does not provide services to public 36 34 16 9 5 1 0 71 14 3676
2014 Provides services to public 21 35 20 13 10 0 0 57 23 2215
2014 Does not provide services to public 24 34 19 14 8 1 0 59 22 3499
2011 Provides services to public 26 36 18 12 7 1 0 63 19 3142
2011 Does not provide services to public 26 36 19 12 6 1 0 63 18 4253

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 38 16 12 7 0 0 64 19 2402
2018 Does not provide services to public 34 38 16 8 3 1 0 73 11 4393
2017 Provides services to public 29 33 18 12 8 0 0 62 20 2018
2017 Does not provide services to public 35 36 15 9 4 0 0 71 14 3675
2014 Provides services to public 18 35 19 16 10 1 0 54 27 2213
2014 Does not provide services to public 22 36 18 15 8 0 0 58 23 3498
2011 Provides services to public 22 38 17 14 9 0 0 60 23 3140
2011 Does not provide services to public 24 39 17 12 8 0 0 63 19 4248
2008 Provides services to public 25 38 16 13 7 0 0 64 20 2846
2008 Does not provide services to public 27 41 16 10 6 0 0 68 17 3581

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 29 18 10 8 2 0 62 19 2411
2018 Does not provide services to public 35 29 18 9 5 4 1 67 15 4405
2017 Provides services to public 29 30 20 10 7 2 1 61 18 2020
2017 Does not provide services to public 35 29 17 10 5 4 1 66 16 3678
2014 Provides services to public 26 26 20 13 9 4 2 55 23 2213
2014 Does not provide services to public 28 27 20 12 8 4 1 58 21 3498
2011 Provides services to public 29 29 18 11 8 4 1 61 21 3146
2011 Does not provide services to public 30 28 18 12 8 4 1 61 20 4249
2008 Provides services to public 30 32 16 10 7 4 1 65 18 2841
2008 Does not provide services to public 29 30 18 10 7 5 1 62 18 3582
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 23 45 32 2387
2018 Does not provide services to public 24 43 32 4398
2017 Provides services to public 19 45 36 2021
2017 Does not provide services to public 24 44 32 3680
2014 Provides services to public 22 47 30 2213
2014 Does not provide services to public 26 42 32 3497
2011 Provides services to public 23 51 26 3141
2011 Does not provide services to public 25 48 28 4255

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 25 34 13 15 5 7 531
2018 Does not provide services to public 20 37 24 7 7 5 1115
2017 Provides services to public 24 32 16 8 7 12 418
2017 Does not provide services to public 21 35 20 5 12 6 915
2014 Provides services to public 30 30 13 14 9999 12 492
2014 Does not provide services to public 25 31 22 11 9999 11 945
2011 Provides services to public 36 28 14 13 9999 10 706
2011 Does not provide services to public 24 31 28 7 9999 10 1080
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 2409
2018 Does not provide services to public 13 87 4405

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 381
2018 Does not provide services to public 53 575

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 62 377
2018 Does not provide services to public 60 576

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 372
2018 Does not provide services to public 10 571

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 372
2018 Does not provide services to public 7 571

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 374
2018 Does not provide services to public 5 571

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 373
2018 Does not provide services to public 3 571

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 372
2018 Does not provide services to public 41 576

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 372
2018 Does not provide services to public 40 575

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 372
2018 Does not provide services to public 48 574

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 375
2018 Does not provide services to public 39 575

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 369
2018 Does not provide services to public 33 573

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 377
2018 Does not provide services to public 55 576

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 376
2018 Does not provide services to public 34 575

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 369
2018 Does not provide services to public 1 572

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 371
2018 Does not provide services to public 11 572

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 372
2018 Does not provide services to public 10 572

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 371
2018 Does not provide services to public 43 574

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 372
2018 Does not provide services to public 31 575

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 371
2018 Does not provide services to public 14 572

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 373
2018 Does not provide services to public 56 573

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 372
2018 Does not provide services to public 30 574

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 370
2018 Does not provide services to public 7 573

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 374
2018 Does not provide services to public 11 573

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 371
2018 Does not provide services to public 9 573

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 371
2018 Does not provide services to public 4 573

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 372
2018 Does not provide services to public 18 573

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 370
2018 Does not provide services to public 11 573

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 375
2018 Does not provide services to public 28 575

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 353
2018 Does not provide services to public 11 544

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 350
2018 Does not provide services to public 24 544

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 350
2018 Does not provide services to public 9 544

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 350
2018 Does not provide services to public 10 544

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 350
2018 Does not provide services to public 10 544

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 351
2018 Does not provide services to public 10 544

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 350
2018 Does not provide services to public 14 545

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 352
2018 Does not provide services to public 11 544

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 351
2018 Does not provide services to public 8 544

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 353
2018 Does not provide services to public 23 545

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 349
2018 Does not provide services to public 7 544

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 354
2018 Does not provide services to public 40 548

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 1 350
2018 Does not provide services to public 1 544

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 59 356
2018 Does not provide services to public 56 546

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 352
2018 Does not provide services to public 2 544

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 351
2018 Does not provide services to public 11 544

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 25 23 10 8 15 4 49 23 2395
2018 Does not provide services to public 15 21 22 8 7 24 5 49 20 4402
2017 Provides services to public 17 21 23 9 10 16 4 47 24 2020
2017 Does not provide services to public 16 19 20 9 8 22 7 49 23 3679
2014 Provides services to public 13 26 22 10 10 15 4 47 25 2211
2014 Does not provide services to public 15 21 19 9 7 23 5 51 21 3497

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 35 19 8 6 5 0 65 15 2395
2018 Does not provide services to public 29 35 17 7 4 7 1 69 12 4398
2017 Provides services to public 25 31 22 9 7 6 1 59 17 2018
2017 Does not provide services to public 28 31 17 8 5 10 2 66 14 3673
2014 Provides services to public 23 33 21 9 8 6 1 60 18 2212
2014 Does not provide services to public 25 32 19 8 5 10 1 64 15 3498
2011 Provides services to public 28 40 15 8 5 3 0 71 14 3132
2011 Does not provide services to public 29 39 17 6 3 6 0 72 10 4246
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 8 92 2401
2018 Does not provide services to public 6 94 4404

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 173
2018 Does not provide services to public 40 236

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 70 177
2018 Does not provide services to public 72 239

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 172
2018 Does not provide services to public 8 236

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 172
2018 Does not provide services to public 0 236

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 172
2018 Does not provide services to public 9 236

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 172
2018 Does not provide services to public 4 236

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 172
2018 Does not provide services to public 7 237

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 172
2018 Does not provide services to public 17 237

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 172
2018 Does not provide services to public 13 238

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 173
2018 Does not provide services to public 10 237

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 172
2018 Does not provide services to public 5 237

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 172
2018 Does not provide services to public 22 237

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 174
2018 Does not provide services to public 40 239

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 173
2018 Does not provide services to public 8 238

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 174
2018 Does not provide services to public 13 238

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 172
2018 Does not provide services to public 14 237

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 174
2018 Does not provide services to public 20 238

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 175
2018 Does not provide services to public 35 239

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 174
2018 Does not provide services to public 18 238

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 173
2018 Does not provide services to public 5 239

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 175
2018 Does not provide services to public 12 239

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 172
2018 Does not provide services to public 2 237

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 172
2018 Does not provide services to public 3 237

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 172
2018 Does not provide services to public 6 238

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 172
2018 Does not provide services to public 10 237

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 175
2018 Does not provide services to public 49 237

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 161
2018 Does not provide services to public 7 229

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 160
2018 Does not provide services to public 22 229

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 160
2018 Does not provide services to public 3 229

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 160
2018 Does not provide services to public 12 230

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 161
2018 Does not provide services to public 10 229

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 161
2018 Does not provide services to public 7 229

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 161
2018 Does not provide services to public 21 230

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 161
2018 Does not provide services to public 7 230

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 164
2018 Does not provide services to public 40 230

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 64 165
2018 Does not provide services to public 60 231

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 160
2018 Does not provide services to public 2 229

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 160
2018 Does not provide services to public 13 229

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 24 27 6 4 19 4 53 12 2393
2018 Does not provide services to public 17 19 24 3 3 29 5 54 9 4404
2017 Provides services to public 18 21 24 5 5 22 5 54 13 2019
2017 Does not provide services to public 18 19 21 4 3 29 6 58 10 3678
2014 Provides services to public 15 23 25 6 4 23 4 51 14 2213
2014 Does not provide services to public 15 20 22 4 3 31 6 55 10 3491

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 36 20 6 3 7 1 68 10 2381
2018 Does not provide services to public 30 34 19 4 2 10 1 72 7 4395
2017 Provides services to public 28 31 19 6 4 9 2 67 12 2012
2017 Does not provide services to public 30 32 17 4 3 13 2 73 8 3671
2014 Provides services to public 24 33 22 6 4 11 1 64 11 2211
2014 Does not provide services to public 26 31 19 5 2 15 1 68 9 3489
2011 Provides services to public 31 39 16 6 4 5 0 73 10 3135
2011 Does not provide services to public 33 38 16 4 2 7 0 76 6 4249
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 15 22 20 37 0 0 21 57 2405
2018 Does not provide services to public 13 22 23 18 23 0 1 36 41 4410
2017 Provides services to public 8 18 19 20 35 0 0 26 55 2017
2017 Does not provide services to public 15 20 22 16 26 0 1 35 42 3671

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 28 28 16 11 0 0 46 27 2404
2018 Does not provide services to public 17 29 29 15 9 0 1 47 24 4398
2017 Provides services to public 21 28 27 15 9 0 0 49 24 2018
2017 Does not provide services to public 19 29 28 15 9 0 1 48 25 3675

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 31 23 11 6 0 2 60 17 2395
2018 Does not provide services to public 25 31 24 12 6 1 1 57 18 4385
2017 Provides services to public 29 33 20 9 5 0 4 64 15 2013
2017 Does not provide services to public 28 31 22 12 6 1 1 60 18 3669

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 24 23 17 17 0 1 43 34 2398
2018 Does not provide services to public 21 27 23 15 11 1 1 49 27 4394
2017 Provides services to public 21 21 23 17 16 0 1 43 34 2017
2017 Does not provide services to public 22 25 24 15 11 0 3 48 28 3673

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 28 18 8 7 0 2 65 16 2406
2018 Does not provide services to public 42 27 15 7 4 1 3 72 12 4387
2017 Provides services to public 38 29 16 7 5 0 4 70 13 2011
2017 Does not provide services to public 42 26 15 7 4 1 5 72 12 3671

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 28 24 15 14 0 1 47 29 2401
2018 Does not provide services to public 27 28 23 13 8 1 1 55 21 4404
2017 Provides services to public 20 30 26 12 12 0 0 50 23 2005
2017 Does not provide services to public 25 30 23 13 8 0 1 56 21 3661

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 34 25 11 6 0 1 58 17 2405
2018 Does not provide services to public 26 37 23 9 3 1 1 64 13 4389
2017 Provides services to public 27 33 21 11 7 0 1 60 18 2002
2017 Does not provide services to public 28 33 22 10 5 1 1 63 15 3654

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 34 24 12 7 0 1 56 19 2404
2018 Does not provide services to public 22 34 25 12 6 1 1 57 18 4391
2017 Provides services to public 23 34 23 13 6 1 1 58 19 2005
2017 Does not provide services to public 23 34 23 13 5 1 1 58 19 3656

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 35 21 10 5 0 1 63 15 2404
2018 Does not provide services to public 28 34 21 11 5 1 1 62 16 4386
2017 Provides services to public 31 33 19 11 5 1 1 64 16 2006
2017 Does not provide services to public 28 32 20 12 6 1 1 62 18 3655

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 23 10 6 0 0 61 16 2399
2018 Does not provide services to public 29 34 22 10 4 1 1 64 14 4375
2017 Provides services to public 32 32 21 9 5 0 1 65 14 1998
2017 Does not provide services to public 31 32 21 10 4 1 2 65 14 3652

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 29 16 6 4 0 1 74 10 2401
2018 Does not provide services to public 51 26 13 6 3 0 1 78 9 4382
2017 Provides services to public 47 26 15 6 4 0 1 74 10 2019
2017 Does not provide services to public 53 24 13 5 4 0 1 79 9 3675

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 20 8 3 2 1 3 87 5 2397
2018 Does not provide services to public 71 16 5 2 1 1 4 91 3 4374

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 19 8 4 3 0 2 84 7 2403
2018 Does not provide services to public 70 14 7 3 3 1 2 87 6 4379
2017 Provides services to public 70 14 7 5 3 1 1 85 8 2016
2017 Does not provide services to public 71 14 6 3 2 1 2 87 6 3673

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 15 5 3 0 1 77 8 2412
2018 Does not provide services to public 52 28 12 4 2 0 1 81 6 4407
2017 Provides services to public 47 33 13 4 2 0 1 81 6 2017
2017 Does not provide services to public 53 28 11 4 2 1 1 82 6 3674

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 13 7 6 0 1 74 13 2401
2018 Does not provide services to public 55 23 11 6 4 1 1 80 9 4401
2017 Provides services to public 55 22 11 7 4 0 1 78 11 2022
2017 Does not provide services to public 57 22 11 5 4 0 1 80 9 3669

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 18 8 3 2 0 18 85 6 2392
2018 Does not provide services to public 53 16 7 2 1 0 21 87 4 4387
2017 Provides services to public 54 17 8 2 1 0 18 86 4 2015
2017 Does not provide services to public 54 16 7 2 1 1 20 88 3 3670

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 30 11 4 2 0 3 83 5 2407
2018 Does not provide services to public 66 20 7 1 1 1 5 91 2 4391
2017 Provides services to public 56 28 9 2 1 0 3 87 3 1999
2017 Does not provide services to public 67 19 5 2 1 1 6 92 2 3653

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 19 8 5 5 0 2 83 10 2411
2018 Does not provide services to public 66 14 7 5 5 1 3 82 11 4404
2017 Provides services to public 61 18 7 5 4 0 3 83 10 2014
2017 Does not provide services to public 62 17 9 4 4 0 3 82 9 3678

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 33 14 4 2 0 1 79 6 2403
2018 Does not provide services to public 48 30 14 4 2 0 1 79 6 4394
2017 Provides services to public 48 33 14 3 1 0 1 81 4 2013
2017 Does not provide services to public 48 31 13 4 2 0 2 80 6 3673

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 31 36 16 6 0 0 42 22 2412
2018 Does not provide services to public 13 35 35 12 4 0 0 48 16 4417
2017 Provides services to public 12 29 37 14 8 0 0 41 22 2023
2017 Does not provide services to public 13 30 37 15 5 0 0 43 20 3682

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 18 39 22 11 0 0 33 27 2396
2018 Does not provide services to public 8 17 38 25 11 0 0 37 25 4382
2017 Provides services to public 8 17 42 20 12 0 0 32 26 2018
2017 Does not provide services to public 6 18 40 23 12 0 1 35 25 3664

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 39 18 11 6 2 0 64 18 2407
2018 Does not provide services to public 29 41 15 8 3 3 0 73 12 4398
2017 Provides services to public 18 38 20 13 8 3 0 58 22 2020
2017 Does not provide services to public 23 41 17 10 5 4 0 67 15 3676

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 36 20 15 9 1 0 56 24 2411
2018 Does not provide services to public 22 39 18 12 6 2 0 63 19 4402
2017 Provides services to public 15 38 19 16 11 1 0 54 28 2022
2017 Does not provide services to public 20 38 18 13 9 2 0 59 23 3670
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 20 26 20 22 1 0 11 89 2408
2018 Does not provide services to public 19 26 25 15 13 2 1 19 81 4405
2017 Provides services to public 11 20 25 20 22 2 0 11 89 2023
2017 Does not provide services to public 20 23 22 15 17 3 0 20 80 3677

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 2058
2018 Does not provide services to public 27 3402
2017 Provides services to public 34 1653
2017 Does not provide services to public 28 2731

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 2063
2018 Does not provide services to public 43 3410
2017 Provides services to public 44 1653
2017 Does not provide services to public 39 2731

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 2050
2018 Does not provide services to public 24 3398
2017 Provides services to public 19 1653
2017 Does not provide services to public 18 2731

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 69 2078
2018 Does not provide services to public 52 3415
2017 Provides services to public 75 1653
2017 Does not provide services to public 60 2731

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 2034
2018 Does not provide services to public 5 3395
2017 Provides services to public 5 1653
2017 Does not provide services to public 5 2731

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 2055
2018 Does not provide services to public 33 3400

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 2049
2018 Does not provide services to public 38 3402
2017 Provides services to public 34 1653
2017 Does not provide services to public 36 2731

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 2 23 18 14 7 35 1982
2018 Does not provide services to public 3 33 20 13 5 26 3292
2017 Provides services to public 3 29 18 14 7 29 1620
2017 Does not provide services to public 4 40 19 12 5 19 2676

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 22 78 2076
2018 Does not provide services to public 25 75 3405

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 22 18 21 27 1 2 31 50 2083
2018 Does not provide services to public 10 24 20 20 20 2 4 37 42 3412
2017 Provides services to public 10 21 16 22 26 1 5 33 50 1662
2017 Does not provide services to public 11 22 15 21 23 2 6 36 47 2740

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 13 15 19 45 1 2 18 67 2086
2018 Does not provide services to public 4 12 16 22 40 2 3 17 66 3415
2017 Provides services to public 3 11 12 21 47 2 4 15 72 1662
2017 Does not provide services to public 3 9 11 18 49 3 7 13 75 2741

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 17 18 14 16 1 6 49 32 2408
2018 Does not provide services to public 38 19 15 10 9 2 7 62 21 4410
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