2018 Public Service Employee Survey Results for Department of National Defence by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	39	13	13	6	1	67	20	2177
2018	Does not provide services to public	25	42	11	14	7	1	68	21	8221
2017	Provides services to public	25	39	13	14	9	0	65	23	2774
2017	Does not provide services to public	26	38	12	15	9	0	64	24	9836
2014	Provides services to public	25	38	13	14	10	0	63	24	3462
2014	Does not provide services to public	23	37	12	17	11	0	60	28	11230
2011	Provides services to public	29	39	13	11	6	1	69	18	4352
2011	Does not provide services to public	29	40	11	12	7	1	70	19	11804
2008	Provides services to public	28	41	12	12	6	1	70	18	3295
2008	Does not provide services to public	26	42	12	12	7	1	69	19	8506

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	46	36	10	5	3	82	8	2173
2018	Does not provide services to public	42	39	11	5	3	81	8	8181
2017	Provides services to public	47	36	10	4	2	83	6	2776
2017	Does not provide services to public	44	38	9	5	3	83	8	9817
2014	Provides services to public	45	37	10	5	3	82	9	3466
2014	Does not provide services to public	42	38	10	6	3	81	9	11231
2011	Provides services to public	48	33	11	5	3	81	8	4348
2011	Does not provide services to public	46	37	9	5	3	83	8	11807
2008	Provides services to public	46	37	9	5	3	83	8	3297
2008	Does not provide services to public	43	40	10	5	3	82	8	8510

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	32	7	5	2	85	7	2157
2018	Does not provide services to public	49	36	7	5	3	85	8	8140
2017	Provides services to public	54	33	7	4	2	87	7	2772
2017	Does not provide services to public	52	35	6	5	3	87	7	9820
2014	Provides services to public	51	33	7	5	4	84	8	3467
2014	Does not provide services to public	50	35	7	5	3	85	8	11227
2011	Provides services to public	54	33	6	4	3	87	7	4354
2011	Does not provide services to public	52	36	6	4	2	88	6	11805
2008	Provides services to public	51	36	6	4	3	87	6	3299
2008	Does not provide services to public	49	39	6	4	2	88	6	8506

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	33	13	8	6	0	74	13	2174
2018	Does not provide services to public	42	34	12	7	4	0	77	11	8200
2017	Provides services to public	38	34	13	8	5	1	73	14	2774
2017	Does not provide services to public	43	34	11	7	4	1	77	12	9817
2014	Provides services to public	34	35	14	8	7	1	70	16	3468
2014	Does not provide services to public	38	34	13	8	6	1	73	14	11224
2011	Provides services to public	38	35	12	8	6	1	74	14	4356
2011	Does not provide services to public	40	36	11	8	4	1	76	12	11815

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	37	12	6	5	77	11	2168
2018	Does not provide services to public	33	42	12	8	5	75	13	8164
2017	Provides services to public	36	43	11	6	4	79	10	2777
2017	Does not provide services to public	33	43	11	8	4	76	12	9828
2014	Provides services to public	34	45	10	6	5	78	11	3472
2014	Does not provide services to public	29	44	11	9	5	74	15	11238
2011	Provides services to public	42	38	10	6	3	81	9	4355
2011	Does not provide services to public	36	41	11	7	5	78	12	11812
2008	Provides services to public	44	38	9	5	3	82	8	3280
2008	Does not provide services to public	37	41	10	7	4	79	11	8470

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	31	19	11	14	56	25	2179
2018	Does not provide services to public	22	32	20	13	12	55	25	8194
2017	Provides services to public	24	32	19	13	12	56	25	2775
2017	Does not provide services to public	23	34	18	14	11	57	25	9829
2014	Provides services to public	20	34	18	15	12	55	27	3470
2014	Does not provide services to public	19	34	18	16	13	53	29	11232
2011	Provides services to public	22	36	16	15	11	58	26	4362
2011	Does not provide services to public	20	38	17	14	11	58	25	11833

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	39	14	8	7	71	15	2173
2018	Does not provide services to public	26	38	16	12	7	65	20	8209
2017	Provides services to public	30	42	13	9	6	72	15	2776
2017	Does not provide services to public	27	40	14	12	6	67	18	9823

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	46	37	10	4	3	0	83	6	2185
2018	Does not provide services to public	42	42	9	4	3	0	84	7	8251
2017	Provides services to public	42	38	11	5	3	0	81	8	2776
2017	Does not provide services to public	39	41	10	6	3	0	80	9	9824
2014	Provides services to public	40	39	12	4	3	1	80	8	3468
2014	Does not provide services to public	38	40	12	6	4	1	78	9	11229
2011	Provides services to public	42	40	11	4	2	1	83	7	4359
2011	Does not provide services to public	39	41	11	5	3	1	81	8	11828
2008	Provides services to public	50	36	7	4	2	0	87	6	3294
2008	Does not provide services to public	44	40	9	4	3	1	84	7	8500

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	35	14	10	10	65	20	2174
2018	Does not provide services to public	27	38	15	12	8	65	20	8229
2017	Provides services to public	28	35	16	11	9	64	20	2768
2017	Does not provide services to public	28	37	15	11	9	65	20	9812

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	62	28	7	2	1	90	3	2167
2018	Does not provide services to public	52	34	9	3	2	86	5	8188
2017	Provides services to public	62	28	6	2	1	90	3	2765
2017	Does not provide services to public	56	33	8	2	1	88	4	9791
2014	Provides services to public	69	23	5	1	1	92	3	3470
2014	Does not provide services to public	63	27	7	2	1	90	4	11223
2011	Provides services to public	68	24	5	1	1	93	2	4361
2011	Does not provide services to public	61	30	6	2	1	91	3	11824

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	36	15	11	10	64	21	2179
2018	Does not provide services to public	27	39	14	11	8	67	19	8220
2017	Provides services to public	29	39	13	11	7	68	19	2758
2017	Does not provide services to public	31	40	11	10	7	71	18	9781
2014	Provides services to public	22	40	13	14	10	63	24	3464
2014	Does not provide services to public	22	42	13	13	10	64	23	11234
2011	Provides services to public	30	38	12	11	7	68	19	4358
2011	Does not provide services to public	30	41	11	10	7	72	17	11825

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	31	17	10	9	63	20	2170
2018	Does not provide services to public	31	34	17	10	8	66	18	8210
2017	Provides services to public	32	35	16	10	7	68	17	2762
2017	Does not provide services to public	34	35	14	10	7	69	17	9786
2014	Provides services to public	28	36	16	11	8	65	19	3466
2014	Does not provide services to public	29	37	15	11	8	66	19	11236

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	34	15	11	8	0	66	19	2181
2018	Does not provide services to public	28	35	17	12	8	0	64	20	8210
2017	Provides services to public	31	37	15	9	7	0	69	16	2761
2017	Does not provide services to public	31	36	14	11	7	0	67	18	9788
2014	Provides services to public	29	37	16	11	7	0	66	19	3465
2014	Does not provide services to public	27	36	16	12	8	0	63	21	11230
2011	Provides services to public	36	39	13	8	4	0	75	12	4344
2011	Does not provide services to public	33	41	13	8	4	1	74	12	11813

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	35	10	4	3	83	7	2181
2018	Does not provide services to public	41	38	12	6	3	79	9	8232
2017	Provides services to public	48	35	10	4	3	83	7	2753
2017	Does not provide services to public	42	38	11	5	3	81	8	9778
2014	Provides services to public	48	37	9	3	3	85	6	3462
2014	Does not provide services to public	42	38	10	6	4	80	10	11228
2011	Provides services to public	49	36	8	4	2	86	6	4359
2011	Does not provide services to public	45	40	8	5	2	85	7	11814
2008	Provides services to public	52	36	6	4	2	88	6	3298
2008	Does not provide services to public	47	39	7	5	2	86	7	8505

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	31	16	6	4	0	74	10	2203
2018	Does not provide services to public	38	32	17	8	5	1	70	13	8279
2017	Provides services to public	41	34	14	7	4	1	76	10	2782
2017	Does not provide services to public	38	34	15	7	4	1	73	12	9831
2014	Provides services to public	39	34	16	6	5	1	73	11	3468
2014	Does not provide services to public	35	35	17	7	5	1	70	12	11234
2011	Provides services to public	38	33	17	7	4	1	72	11	4357
2011	Does not provide services to public	33	36	18	7	4	1	70	12	11823
2008	Provides services to public	31	36	19	9	5	0	67	14	3295
2008	Does not provide services to public	30	35	19	9	5	1	66	14	8506

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	27	33	19	9	1	1	29	38	2200
2018	Does not provide services to public	11	26	35	18	8	1	1	27	38	8267
2017	Provides services to public	12	26	31	18	10	0	4	28	39	2749
2017	Does not provide services to public	11	26	35	17	8	1	2	26	38	9789
2014	Provides services to public	11	30	33	17	7	1	2	24	42	3465
2014	Does not provide services to public	12	28	36	16	6	0	2	23	41	11212
2011	Provides services to public	12	27	33	17	8	0	3	26	40	4331
2011	Does not provide services to public	12	27	35	16	7	1	2	23	41	11795
2008	Provides services to public	13	29	32	17	7	0	2	25	42	3270
2008	Does not provide services to public	11	29	34	17	7	1	1	24	41	8485

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	22	28	20	13	2	1	35	36	2189
2018	Does not provide services to public	13	21	27	22	14	2	1	37	35	8236
2017	Provides services to public	14	22	28	18	13	1	4	33	38	2737
2017	Does not provide services to public	11	21	29	21	13	2	3	36	34	9747
2014	Provides services to public	14	25	29	18	10	1	2	29	41	3461
2014	Does not provide services to public	14	23	31	19	10	2	2	30	39	11211
2011	Provides services to public	12	22	30	18	12	2	3	33	36	4323
2011	Does not provide services to public	10	20	29	23	13	1	3	38	32	11768
2008	Provides services to public	12	21	28	21	13	1	3	35	35	3269
2008	Does not provide services to public	10	20	29	24	13	2	2	38	31	8465

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	25	27	16	9	2	2	25	47	2194
2018	Does not provide services to public	23	27	27	13	8	1	2	21	51	8241
2017	Provides services to public	22	24	25	14	9	1	4	24	49	2744
2017	Does not provide services to public	22	27	26	12	7	1	3	20	52	9777
2014	Provides services to public	22	28	26	13	7	1	3	21	52	3466
2014	Does not provide services to public	25	28	26	12	6	1	2	19	55	11216
2011	Provides services to public	20	24	28	14	8	2	4	24	46	4318
2011	Does not provide services to public	22	27	27	14	7	1	3	22	50	11766
2008	Provides services to public	18	25	28	15	10	1	3	26	45	3266
2008	Does not provide services to public	18	26	29	15	8	2	2	23	46	8471

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	6	13	29	33	16	1	2	51	19	2181
2018	Does not provide services to public	6	15	32	30	14	1	2	45	22	8223
2017	Provides services to public	7	12	28	29	17	1	5	50	20	2728
2017	Does not provide services to public	6	14	32	28	15	1	3	45	21	9707
2014	Provides services to public	6	14	31	31	14	1	3	47	21	3445
2014	Does not provide services to public	6	15	34	30	12	1	2	43	22	11172
2011	Provides services to public	7	15	30	28	15	1	4	45	23	4307
2011	Does not provide services to public	7	16	32	28	14	1	3	43	24	11758
2008	Provides services to public	7	15	32	29	14	0	3	45	23	3266
2008	Does not provide services to public	7	15	33	29	13	1	2	44	23	8466

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	23	29	16	11	1	2	28	43	2191
2018	Does not provide services to public	19	26	26	17	11	1	2	28	45	8256
2017	Provides services to public	20	23	25	17	11	1	4	29	44	2744
2017	Does not provide services to public	18	24	28	17	11	1	3	28	43	9787
2014	Provides services to public	23	26	26	14	9	1	2	24	50	3458
2014	Does not provide services to public	22	27	27	13	7	1	2	21	51	11212
2011	Provides services to public	17	24	28	16	11	0	3	28	43	4330
2011	Does not provide services to public	16	24	29	18	10	1	3	28	42	11782
2008	Provides services to public	15	23	29	19	12	1	3	31	39	3267
2008	Does not provide services to public	15	23	29	19	11	1	3	30	39	8474

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	20	24	23	15	2	3	40	35	2190
2018	Does not provide services to public	13	20	27	22	15	2	2	38	34	8225
2017	Provides services to public	15	20	24	20	14	2	6	36	38	2742
2017	Does not provide services to public	11	19	26	22	15	2	5	40	33	9768
2014	Provides services to public	14	20	25	22	13	1	5	37	37	3454
2014	Does not provide services to public	11	18	27	24	14	2	4	40	31	11197
2011	Provides services to public	15	21	24	19	14	2	5	36	38	4328
2011	Does not provide services to public	11	17	25	24	16	2	5	43	30	11769
2008	Provides services to public	16	22	24	19	13	1	5	34	41	3266
2008	Does not provide services to public	11	20	25	23	15	2	4	40	33	8479

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	21	30	19	11	2	2	32	37	2192
2018	Does not provide services to public	20	25	29	13	8	2	2	22	48	8254
2017	Provides services to public	16	20	29	16	10	3	6	29	40	2744
2017	Does not provide services to public	20	24	29	13	8	2	3	22	47	9778
2014	Provides services to public	16	21	31	17	9	3	4	28	40	3456
2014	Does not provide services to public	21	25	30	13	7	2	3	20	48	11203

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	34	20	12	14	2	1	52	27	2195
2018	Does not provide services to public	19	33	21	11	10	4	2	54	23	8247
2017	Provides services to public	21	32	19	12	13	2	1	55	26	2780
2017	Does not provide services to public	23	33	17	11	10	3	2	59	23	9828
2014	Provides services to public	21	34	17	14	11	2	1	56	26	3469
2014	Does not provide services to public	24	32	16	12	11	3	2	59	24	11231

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	31	13	12	12	0	62	25	2185
2018	Does not provide services to public	34	32	12	13	9	1	66	22	8231
2017	Provides services to public	32	34	12	11	11	0	66	22	2780
2017	Does not provide services to public	35	32	11	11	10	1	68	21	9828
2014	Provides services to public	32	32	12	12	12	0	64	23	3468
2014	Does not provide services to public	33	32	11	12	11	1	66	23	11227

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	22	20	20	21	6	1	35	44	2183
2018	Does not provide services to public	9	20	22	18	18	11	2	33	41	8228
2017	Provides services to public	9	21	20	20	20	8	2	34	44	2773
2017	Does not provide services to public	9	20	19	21	18	11	2	34	45	9838
2014	Provides services to public	9	22	20	21	20	7	1	33	45	3472
2014	Does not provide services to public	8	20	19	22	20	9	2	31	47	11232

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	39	12	10	7	71	17	2183
2018	Does not provide services to public	38	39	11	8	4	77	12	8218
2017	Provides services to public	28	42	13	10	7	71	16	2770
2017	Does not provide services to public	34	40	11	9	5	75	14	9816
2014	Provides services to public	26	44	12	12	6	71	17	3466
2014	Does not provide services to public	31	42	12	10	5	73	15	11226

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	40	18	7	6	1	0	69	13	2188
2018	Does not provide services to public	33	41	15	6	4	1	0	75	10	8233

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	33	17	9	7	0	0	67	16	2187
2018	Does not provide services to public	32	35	15	10	7	0	0	68	17	8221
2017	Provides services to public	31	37	15	8	8	0	0	68	16	2777
2017	Does not provide services to public	33	36	14	9	7	0	0	70	16	9842
2014	Provides services to public	31	37	15	9	7	0	0	69	16	3469
2014	Does not provide services to public	32	37	14	10	7	0	0	69	17	11237
2011	Provides services to public	31	35	15	10	8	0	0	67	19	4357
2011	Does not provide services to public	30	37	14	10	7	0	0	68	18	11813
2008	Provides services to public	33	35	12	10	9	0	1	69	19	3293
2008	Does not provide services to public	28	37	13	11	9	1	0	66	21	8500

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	33	15	7	7	1	0	70	14	2181
2018	Does not provide services to public	40	30	15	8	6	1	0	71	14	8215
2017	Provides services to public	34	34	15	8	7	2	1	70	15	2776
2017	Does not provide services to public	40	31	14	7	6	2	1	73	13	9841
2014	Provides services to public	35	33	14	9	7	1	1	69	16	3475
2014	Does not provide services to public	37	32	14	8	6	2	1	71	15	11231
2011	Provides services to public	34	33	15	10	7	2	0	68	17	4356
2011	Does not provide services to public	38	32	13	8	6	2	0	71	15	11807
2008	Provides services to public	35	33	13	9	8	2	0	70	17	3296
2008	Does not provide services to public	36	32	14	9	7	2	0	70	17	8498

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	34	13	10	7	1	70	17	2181
2018	Does not provide services to public	37	33	13	10	7	0	70	17	8194
2017	Provides services to public	35	34	12	10	7	0	70	17	2779
2017	Does not provide services to public	38	33	12	9	6	1	72	16	9835
2014	Provides services to public	33	34	13	11	8	0	68	19	3474
2014	Does not provide services to public	35	35	12	10	7	1	70	18	11234
2011	Provides services to public	33	34	13	11	8	0	68	20	4355
2011	Does not provide services to public	35	35	12	11	7	0	70	18	11807
2008	Provides services to public	35	34	11	11	9	1	69	20	3295
2008	Does not provide services to public	33	35	11	11	9	1	69	20	8497

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	28	14	6	6	1	73	13	2185
2018	Does not provide services to public	47	29	13	5	6	1	76	11	8197
2017	Provides services to public	43	29	14	5	6	1	74	12	2774
2017	Does not provide services to public	48	27	13	5	5	2	77	10	9822

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	28	14	8	9	69	17	2179
2018	Does not provide services to public	42	29	13	8	7	71	16	8212
2017	Provides services to public	41	31	13	7	7	72	14	2762
2017	Does not provide services to public	46	28	12	7	7	74	14	9796
2014	Provides services to public	39	31	13	8	7	71	16	3468
2014	Does not provide services to public	41	31	12	8	8	73	15	11223

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	35	18	12	11	1	3	57	24	366
2018	Does not provide services to public	19	35	18	12	7	3	5	59	21	2325
2017	Provides services to public	19	40	15	14	8	1	3	61	23	508
2017	Does not provide services to public	22	37	16	11	6	2	5	64	19	2775
2014	Provides services to public	23	37	16	13	8	1	2	62	21	661
2014	Does not provide services to public	22	36	16	11	8	3	5	63	20	2955

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	31	18	12	10	3	0	59	22	2197
2018	Does not provide services to public	27	32	18	11	9	4	0	61	21	8290
2017	Provides services to public	25	34	18	10	9	3	1	61	20	2779
2017	Does not provide services to public	26	32	17	11	9	4	0	62	21	9848
2014	Provides services to public	21	35	18	12	10	3	0	58	23	3461
2014	Does not provide services to public	23	33	17	12	10	5	0	59	23	11233
2011	Provides services to public	22	31	20	12	11	4	0	56	24	4357
2011	Does not provide services to public	23	31	18	12	10	5	0	57	23	11808

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	30	18	14	12	1	55	27	2188
2018	Does not provide services to public	23	30	18	14	12	1	55	26	8263
2017	Provides services to public	22	31	19	13	12	2	54	26	2778
2017	Does not provide services to public	22	31	17	15	12	2	55	28	9846
2014	Provides services to public	18	32	21	15	13	2	51	28	3464
2014	Does not provide services to public	19	30	18	16	14	2	50	31	11233
2011	Provides services to public	20	31	19	13	14	2	52	28	4353
2011	Does not provide services to public	20	32	19	13	14	2	53	28	11810
2008	Provides services to public	26	33	17	11	11	2	60	23	3297
2008	Does not provide services to public	22	34	17	13	11	2	57	25	8495

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	28	23	16	13	3	47	30	2185
2018	Does not provide services to public	15	29	21	17	14	3	45	33	8263
2017	Provides services to public	16	29	21	17	13	3	47	31	2776
2017	Does not provide services to public	15	29	20	18	14	4	46	34	9844
2014	Provides services to public	13	29	23	18	14	3	43	33	3460
2014	Does not provide services to public	12	27	21	20	17	4	41	38	11230
2011	Provides services to public	13	31	21	19	13	3	46	32	4351
2011	Does not provide services to public	10	32	21	19	13	4	44	34	11805
2008	Provides services to public	14	33	20	16	12	4	49	30	3294
2008	Does not provide services to public	11	33	19	20	12	5	46	34	8501

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	27	20	18	17	1	44	36	2187
2018	Does not provide services to public	14	29	18	20	17	2	44	37	8274
2017	Provides services to public	15	31	20	16	16	3	47	33	2767
2017	Does not provide services to public	14	30	17	20	16	2	45	37	9830
2014	Provides services to public	13	29	19	20	16	2	43	37	3463
2014	Does not provide services to public	12	29	18	21	18	2	42	40	11227
2011	Provides services to public	14	32	18	20	14	2	47	35	4347
2011	Does not provide services to public	11	32	17	22	15	2	45	37	11799
2008	Provides services to public	16	36	15	19	12	2	53	32	3292
2008	Does not provide services to public	13	36	16	21	12	2	50	34	8500

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	37	21	13	8	1	58	21	2190
2018	Does not provide services to public	22	40	19	12	6	1	62	19	8256
2017	Provides services to public	22	38	19	12	7	1	61	19	2773
2017	Does not provide services to public	22	39	19	12	7	1	62	19	9832
2014	Provides services to public	20	38	20	12	7	2	60	20	3470
2014	Does not provide services to public	20	37	19	14	9	2	58	23	11232
2011	Provides services to public	22	40	19	11	6	1	63	18	4350
2011	Does not provide services to public	21	42	18	11	6	1	64	18	11811

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	38	16	10	6	1	0	67	17	2193
2018	Does not provide services to public	29	38	15	9	7	1	1	68	16	8247
2017	Provides services to public	32	38	13	8	6	2	1	72	14	2768
2017	Does not provide services to public	33	38	13	8	5	2	1	73	13	9816
2014	Provides services to public	33	39	12	8	5	2	1	74	14	3471
2014	Does not provide services to public	34	38	12	7	5	2	1	75	13	11234
2011	Provides services to public	36	37	12	8	5	3	0	75	13	4345
2011	Does not provide services to public	36	36	11	7	5	3	1	75	13	11801
2008	Provides services to public	35	36	12	7	6	3	1	74	14	3288
2008	Does not provide services to public	33	36	12	9	6	3	1	72	15	8503

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	35	20	9	7	1	0	64	17	2197
2018	Does not provide services to public	30	37	19	8	6	1	0	67	14	8231

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	29	19	14	13	4	1	52	28	2188
2018	Does not provide services to public	20	29	20	13	12	5	1	53	26	8249
2017	Provides services to public	22	30	18	13	12	4	1	55	26	2759
2017	Does not provide services to public	22	29	17	13	12	6	1	55	27	9813
2014	Provides services to public	19	29	18	14	15	5	1	51	30	3466
2014	Does not provide services to public	19	28	17	14	14	6	1	51	31	11229
2011	Provides services to public	19	29	18	14	14	6	1	52	30	4356
2011	Does not provide services to public	18	27	18	14	13	8	1	50	30	11813

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	31	20	13	13	1	0	53	26	2190
2018	Does not provide services to public	21	31	19	14	13	2	0	53	27	8243
2017	Provides services to public	22	33	18	14	11	2	1	56	25	2777
2017	Does not provide services to public	23	32	16	14	12	2	1	56	27	9842
2014	Provides services to public	19	31	19	16	14	2	1	51	30	3469
2014	Does not provide services to public	18	30	17	17	15	2	1	50	33	11227
2011	Provides services to public	23	33	16	14	12	1	1	57	27	4351
2011	Does not provide services to public	23	34	16	14	11	1	0	58	25	11809
2008	Provides services to public	22	36	17	13	11	1	1	59	24	3296
2008	Does not provide services to public	21	36	16	14	11	1	0	57	26	8500

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	22	19	13	24	2	4	39	40	2193
2018	Does not provide services to public	16	24	17	16	23	2	3	42	40	8254
2017	Provides services to public	14	24	17	16	21	2	7	42	40	2780
2017	Does not provide services to public	16	24	15	16	22	2	5	43	41	9839
2014	Provides services to public	13	20	17	16	28	2	5	35	47	3473
2014	Does not provide services to public	11	22	15	18	28	2	4	35	49	11232
2011	Provides services to public	13	21	17	16	27	2	5	36	46	4350
2011	Does not provide services to public	14	25	16	17	24	2	4	40	43	11811
2008	Provides services to public	14	25	16	17	21	2	5	42	40	3299
2008	Does not provide services to public	15	28	14	17	21	2	3	46	39	8500

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	35	25	10	9	2	0	55	20	2188
2018	Does not provide services to public	19	38	22	10	8	2	0	58	19	8254
2017	Provides services to public	19	36	23	10	8	3	1	57	19	2777
2017	Does not provide services to public	20	38	20	11	7	3	0	60	19	9849

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	35	17	4	5	2	0	73	9	2190
2018	Does not provide services to public	37	36	17	4	3	3	0	76	7	8243
2017	Provides services to public	34	35	19	5	4	2	1	71	9	2772
2017	Does not provide services to public	35	35	18	4	3	4	1	74	8	9836
2014	Provides services to public	35	37	17	4	3	3	1	75	7	3470
2014	Does not provide services to public	35	36	16	4	3	5	1	75	7	11234

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	38	16	6	4	1	0	74	10	2186
2018	Does not provide services to public	35	39	15	6	3	1	0	75	9	8247
2017	Provides services to public	33	41	16	5	3	1	0	75	8	2768
2017	Does not provide services to public	34	40	14	6	3	2	0	76	9	9821
2014	Provides services to public	34	38	16	6	3	2	1	74	9	3471
2014	Does not provide services to public	34	38	15	6	3	3	0	74	10	11229
2011	Provides services to public	27	38	19	8	5	2	0	67	14	4353
2011	Does not provide services to public	28	39	18	7	5	3	0	69	13	11806

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	37	12	5	5	79	10	2185
2018	Does not provide services to public	44	37	10	5	4	81	9	8245
2017	Provides services to public	40	42	10	4	4	82	8	2770
2017	Does not provide services to public	42	38	10	6	4	81	10	9835
2014	Provides services to public	39	40	11	6	3	80	9	3465
2014	Does not provide services to public	41	37	11	6	4	79	10	11225
2011	Provides services to public	38	39	12	7	5	77	12	4345
2011	Does not provide services to public	38	39	12	6	5	77	11	11796
2008	Provides services to public	37	40	11	7	4	78	12	3293
2008	Does not provide services to public	36	40	11	7	5	77	12	8491

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	32	18	7	8	0	67	15	2185
2018	Does not provide services to public	35	32	18	9	6	1	67	15	8252
2017	Provides services to public	32	34	17	9	7	1	67	16	2766
2017	Does not provide services to public	34	33	17	9	7	1	68	16	9825
2014	Provides services to public	28	37	17	9	8	0	66	17	3471
2014	Does not provide services to public	27	36	16	11	8	1	64	19	11236
2011	Provides services to public	30	36	18	8	7	1	67	15	4359
2011	Does not provide services to public	31	38	17	8	6	1	69	14	11813

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	33	17	9	7	66	17	2182
2018	Does not provide services to public	33	34	17	9	6	67	16	8212
2017	Provides services to public	31	36	17	9	7	67	15	2768
2017	Does not provide services to public	32	36	15	10	6	68	16	9825
2014	Provides services to public	27	38	17	10	7	65	17	3470
2014	Does not provide services to public	26	37	16	12	8	64	20	11236
2011	Provides services to public	28	38	17	10	7	66	16	4354
2011	Does not provide services to public	28	40	16	9	6	69	15	11806
2008	Provides services to public	33	39	14	9	5	72	14	3293
2008	Does not provide services to public	32	40	13	10	5	72	15	8495

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	26	18	10	9	2	0	61	20	2190
2018	Does not provide services to public	33	25	19	11	9	3	0	60	20	8254
2017	Provides services to public	33	28	17	10	8	3	1	64	19	2770
2017	Does not provide services to public	33	26	18	11	9	3	1	61	21	9823
2014	Provides services to public	31	27	18	11	10	3	1	60	21	3466
2014	Does not provide services to public	30	26	18	12	10	3	0	59	23	11232
2011	Provides services to public	32	27	16	11	10	4	0	62	22	4353
2011	Does not provide services to public	33	28	16	11	9	4	0	63	20	11815
2008	Provides services to public	33	27	16	10	9	5	1	64	20	3294
2008	Does not provide services to public	32	28	15	11	8	4	1	64	20	8488

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	20	49	31	2201
2018	Does not provide services to public	25	42	33	8288
2017	Provides services to public	20	50	29	2780
2017	Does not provide services to public	25	45	31	9846
2014	Provides services to public	21	49	30	3471
2014	Does not provide services to public	23	45	32	11230
2011	Provides services to public	20	52	28	4355
2011	Does not provide services to public	22	49	29	11826

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	36	22	24	5	5	9	462
2018	Does not provide services to public	27	29	25	5	7	6	2156
2017	Provides services to public	37	23	22	5	4	10	589
2017	Does not provide services to public	29	27	26	5	6	7	2513
2014	Provides services to public	33	18	24	10	9999	14	766
2014	Does not provide services to public	31	25	26	9	9999	10	2783
2011	Provides services to public	31	24	28	5	9999	11	924
2011	Does not provide services to public	27	32	26	7	9999	9	2804

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	19	81	2195
2018	Does not provide services to public	15	85	8275

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	51	381
2018	Does not provide services to public	48	1184

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	61	381
2018	Does not provide services to public	63	1184

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	381
2018	Does not provide services to public	7	1184

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	381
2018	Does not provide services to public	8	1184

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	381
2018	Does not provide services to public	2	1184

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	381
2018	Does not provide services to public	5	1184

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	43	382
2018	Does not provide services to public	41	1180

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	382
2018	Does not provide services to public	44	1180

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	382
2018	Does not provide services to public	45	1180

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	43	382
2018	Does not provide services to public	40	1180

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	382
2018	Does not provide services to public	38	1180

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	56	382
2018	Does not provide services to public	55	1180

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	382
2018	Does not provide services to public	38	1180

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	382
2018	Does not provide services to public	2	1180

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	382
2018	Does not provide services to public	9	1180

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	382
2018	Does not provide services to public	16	1180

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	47	382
2018	Does not provide services to public	49	1180

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	35	382
2018	Does not provide services to public	29	1180

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	382
2018	Does not provide services to public	14	1180

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	47	383
2018	Does not provide services to public	50	1182

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	383
2018	Does not provide services to public	27	1182

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	383
2018	Does not provide services to public	8	1182

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	383
2018	Does not provide services to public	24	1182

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	383
2018	Does not provide services to public	11	1182

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	383
2018	Does not provide services to public	12	1182

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	383
2018	Does not provide services to public	15	1182

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	383
2018	Does not provide services to public	13	1182

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	383
2018	Does not provide services to public	24	1182

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	342
2018	Does not provide services to public	13	1054

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	342
2018	Does not provide services to public	17	1054

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	342
2018	Does not provide services to public	10	1054

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	342
2018	Does not provide services to public	9	1054

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	342
2018	Does not provide services to public	13	1054

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	342
2018	Does not provide services to public	12	1054

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	342
2018	Does not provide services to public	10	1054

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	342
2018	Does not provide services to public	12	1054

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	342
2018	Does not provide services to public	13	1054

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	342
2018	Does not provide services to public	30	1054

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	342
2018	Does not provide services to public	9	1054

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	342
2018	Does not provide services to public	44	1054

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	2	342
2018	Does not provide services to public	2	1054

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	53	342
2018	Does not provide services to public	58	1054

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	342
2018	Does not provide services to public	6	1054

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	342
2018	Does not provide services to public	11	1054

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	25	22	9	10	9	3	53	22	2195
2018	Does not provide services to public	19	24	21	8	8	16	3	53	21	8247
2017	Provides services to public	21	27	22	9	9	10	3	55	20	2776
2017	Does not provide services to public	20	25	20	8	8	15	4	56	20	9845
2014	Provides services to public	18	26	22	10	9	12	3	52	22	3469
2014	Does not provide services to public	18	25	20	8	9	17	3	53	21	11236

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	32	18	8	7	3	0	66	15	2195
2018	Does not provide services to public	34	33	17	6	6	4	0	69	13	8246
2017	Provides services to public	33	35	16	7	6	3	0	70	14	2769
2017	Does not provide services to public	34	34	15	7	5	4	1	71	13	9828
2014	Provides services to public	26	34	19	8	7	5	1	65	16	3466
2014	Does not provide services to public	27	34	18	8	6	6	1	65	15	11222
2011	Provides services to public	34	37	15	7	4	3	0	73	12	4345
2011	Does not provide services to public	33	37	16	6	4	4	0	73	11	11804

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	8	92	2197
2018	Does not provide services to public	7	93	8254

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	44	162
2018	Does not provide services to public	36	561

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	74	162
2018	Does not provide services to public	77	561

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	162
2018	Does not provide services to public	5	561

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	162
2018	Does not provide services to public	8	561

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	162
2018	Does not provide services to public	3	561

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	162
2018	Does not provide services to public	9	561

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	161
2018	Does not provide services to public	19	564

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	160
2018	Does not provide services to public	17	564

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	160
2018	Does not provide services to public	12	564

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	160
2018	Does not provide services to public	6	564

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	160
2018	Does not provide services to public	27	564

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	160
2018	Does not provide services to public	30	564

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	160
2018	Does not provide services to public	2	564

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	160
2018	Does not provide services to public	2	564

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	160
2018	Does not provide services to public	7	564

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	160
2018	Does not provide services to public	11	564

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	160
2018	Does not provide services to public	20	564

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	31	160
2018	Does not provide services to public	24	564

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	32	161
2018	Does not provide services to public	28	562

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	161
2018	Does not provide services to public	14	562

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	161
2018	Does not provide services to public	4	562

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	161
2018	Does not provide services to public	18	562

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	161
2018	Does not provide services to public	6	562

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	161
2018	Does not provide services to public	9	562

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	161
2018	Does not provide services to public	7	562

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	161
2018	Does not provide services to public	8	562

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	43	162
2018	Does not provide services to public	47	562

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	144
2018	Does not provide services to public	5	513

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	144
2018	Does not provide services to public	14	513

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	144
2018	Does not provide services to public	2	513

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	144
2018	Does not provide services to public	2	513

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	144
2018	Does not provide services to public	5	513

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	144
2018	Does not provide services to public	8	513

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	144
2018	Does not provide services to public	12	513

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	144
2018	Does not provide services to public	11	513

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	144
2018	Does not provide services to public	27	513

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	144
2018	Does not provide services to public	8	513

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	145
2018	Does not provide services to public	41	513

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	63	144
2018	Does not provide services to public	68	513

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	144
2018	Does not provide services to public	3	513

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	144
2018	Does not provide services to public	11	513

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	24	28	5	5	12	3	56	11	2185
2018	Does not provide services to public	20	23	25	4	4	20	3	57	11	8261
2017	Provides services to public	23	28	23	4	4	14	4	62	9	2776
2017	Does not provide services to public	21	24	22	4	4	21	5	61	10	9829
2014	Provides services to public	20	27	24	5	4	15	5	59	11	3467
2014	Does not provide services to public	18	22	23	4	3	24	5	58	10	11229

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	30	23	5	4	5	1	67	9	2181
2018	Does not provide services to public	34	32	20	4	4	6	1	71	8	8253
2017	Provides services to public	33	35	17	5	3	6	1	73	8	2768
2017	Does not provide services to public	35	34	17	4	3	7	1	74	8	9829
2014	Provides services to public	29	34	20	5	3	8	1	69	9	3463
2014	Does not provide services to public	29	32	19	5	3	10	1	69	9	11218
2011	Provides services to public	37	37	14	4	2	4	0	78	7	4357
2011	Does not provide services to public	36	37	15	4	2	6	0	77	7	11811

Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	21	20	16	23	1	41	39	2198
2018	Does not provide services to public	19	23	22	15	20	1	43	35	8294
2017	Provides services to public	19	20	20	16	23	2	40	40	2768
2017	Does not provide services to public	21	23	20	15	20	1	44	35	9818

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	28	27	13	8	1	51	21	2191
2018	Does not provide services to public	22	29	26	14	9	1	51	23	8295
2017	Provides services to public	24	28	24	14	10	1	52	24	2766
2017	Does not provide services to public	24	29	24	13	8	1	54	22	9823

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	31	20	9	5	0	2	65	14	2178
2018	Does not provide services to public	28	32	22	11	5	0	1	61	17	8248
2017	Provides services to public	33	29	21	9	5	1	3	64	14	2751
2017	Does not provide services to public	31	31	20	10	5	0	2	63	16	9794

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	21	21	16	19	0	1	43	36	2186
2018	Does not provide services to public	20	23	23	17	16	0	1	43	33	8263
2017	Provides services to public	17	22	21	17	20	1	2	41	38	2772
2017	Does not provide services to public	20	24	21	17	15	1	2	45	33	9809

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	55	18	12	3	3	1	9	80	7	2189
2018	Does not provide services to public	51	23	11	5	3	0	6	79	9	8264
2017	Provides services to public	47	22	11	4	3	1	12	79	8	2749
2017	Does not provide services to public	49	23	11	5	2	1	9	80	8	9798

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	26	19	9	7	1	65	16	2190
2018	Does not provide services to public	36	29	19	9	6	1	66	15	8285
2017	Provides services to public	39	31	17	8	4	1	70	12	2752
2017	Does not provide services to public	36	31	19	8	5	1	68	13	9782

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	30	23	10	7	1	1	60	17	2188
2018	Does not provide services to public	26	33	23	10	6	1	1	60	16	8250
2017	Provides services to public	31	30	20	10	5	1	2	63	16	2752
2017	Does not provide services to public	29	33	22	10	5	1	1	62	16	9781

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	31	23	12	6	0	1	58	18	2188
2018	Does not provide services to public	22	32	24	13	8	0	1	54	21	8241
2017	Provides services to public	27	30	21	12	7	1	2	59	20	2751
2017	Does not provide services to public	23	32	23	13	7	0	1	56	21	9782

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	29	20	10	7	1	62	18	2185
2018	Does not provide services to public	28	30	22	12	7	1	59	20	8231
2017	Provides services to public	33	29	19	10	6	2	63	17	2756
2017	Does not provide services to public	30	31	19	12	7	1	61	19	9784

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	32	18	9	5	0	1	68	14	2180
2018	Does not provide services to public	32	32	20	11	4	0	1	65	15	8222
2017	Provides services to public	37	29	19	8	4	1	2	68	13	2731
2017	Does not provide services to public	34	32	18	9	5	1	2	67	14	9754

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	49	26	14	6	3	2	76	9	2179
2018	Does not provide services to public	52	26	13	5	3	2	79	7	8200
2017	Provides services to public	50	27	13	6	3	2	78	8	2772
2017	Does not provide services to public	54	26	12	4	2	1	81	7	9820

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	60	20	10	3	2	1	4	84	6	2173
2018	Does not provide services to public	68	17	7	2	2	1	4	89	4	8223

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	62	15	10	5	5	1	3	80	10	2181
2018	Does not provide services to public	70	13	6	4	4	1	2	85	8	8220
2017	Provides services to public	65	17	7	4	3	1	2	85	7	2773
2017	Does not provide services to public	71	14	6	4	3	1	2	87	7	9819

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	27	13	7	4	1	76	11	2187
2018	Does not provide services to public	52	29	11	4	3	1	81	7	8264
2017	Provides services to public	45	30	13	6	3	1	77	9	2762
2017	Does not provide services to public	53	29	10	4	2	1	84	7	9820

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	49	21	13	8	7	2	72	15	2183
2018	Does not provide services to public	51	23	12	7	6	1	75	13	8241
2017	Provides services to public	51	23	11	7	5	1	76	13	2770
2017	Does not provide services to public	56	23	9	6	5	1	80	11	9821

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	55	13	5	2	2	23	89	4	2164
2018	Does not provide services to public	52	13	6	2	1	25	88	5	8205
2017	Provides services to public	56	14	6	2	2	20	88	5	2764
2017	Does not provide services to public	55	14	5	2	1	23	89	4	9816

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	59	23	8	3	2	4	86	6	2168
2018	Does not provide services to public	63	21	7	2	1	6	89	3	8214
2017	Provides services to public	60	22	8	3	2	5	86	5	2753
2017	Does not provide services to public	66	19	6	2	1	6	91	3	9769

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	69	15	6	3	3	0	4	87	7	2177
2018	Does not provide services to public	71	15	6	3	2	0	3	89	5	8252
2017	Provides services to public	66	18	6	3	2	1	4	88	6	2771
2017	Does not provide services to public	69	16	6	3	3	1	3	89	5	9825

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	27	11	4	2	2	83	6	2173
2018	Does not provide services to public	53	28	12	4	2	2	83	6	8234
2017	Provides services to public	54	27	10	3	2	3	85	5	2761
2017	Does not provide services to public	54	28	10	3	2	2	84	5	9804

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	32	32	12	5	0	0	51	17	2206
2018	Does not provide services to public	18	33	32	12	5	0	0	50	17	8303
2017	Provides services to public	17	30	35	12	6	1	1	47	18	2781
2017	Does not provide services to public	16	32	35	12	5	0	0	48	17	9849

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	10	18	35	23	14	0	37	28	2169
2018	Does not provide services to public	9	18	34	25	13	0	38	27	8197
2017	Provides services to public	9	17	38	23	12	1	35	26	2760
2017	Does not provide services to public	7	18	38	24	13	1	36	25	9792

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	37	19	10	7	2	0	64	17	2200
2018	Does not provide services to public	27	39	18	9	5	2	0	68	13	8258
2017	Provides services to public	22	39	18	9	7	3	1	63	18	2762
2017	Does not provide services to public	24	38	19	9	6	3	0	65	16	9823

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	35	18	13	10	1	58	24	2203
2018	Does not provide services to public	23	35	19	12	8	1	59	21	8276
2017	Provides services to public	19	37	19	13	10	2	57	23	2772
2017	Does not provide services to public	20	37	18	13	9	2	58	23	9830

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	23	20	14	17	1	1	24	76	2201
2018	Does not provide services to public	25	26	22	12	13	2	0	25	75	8288
2017	Provides services to public	24	23	19	14	17	2	1	25	75	2776
2017	Does not provide services to public	26	23	21	12	14	3	1	27	73	9842

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	1586
2018	Does not provide services to public	20	6020
2017	Provides services to public	19	1943
2017	Does not provide services to public	18	6764

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	32	1586
2018	Does not provide services to public	32	6020
2017	Provides services to public	27	1943
2017	Does not provide services to public	30	6764

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	1586
2018	Does not provide services to public	20	6020
2017	Provides services to public	13	1943
2017	Does not provide services to public	14	6764

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	1586
2018	Does not provide services to public	43	6020
2017	Provides services to public	49	1943
2017	Does not provide services to public	46	6764

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	1586
2018	Does not provide services to public	6	6020
2017	Provides services to public	5	1943
2017	Does not provide services to public	5	6764

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	1586
2018	Does not provide services to public	32	6020

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	37	1586
2018	Does not provide services to public	40	6020
2017	Provides services to public	45	1943
2017	Does not provide services to public	48	6764

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	5	36	14	12	5	27	1524
2018	Does not provide services to public	5	35	19	12	5	26	5809
2017	Provides services to public	7	40	17	11	5	21	1910
2017	Does not provide services to public	6	41	18	12	4	19	6674

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	33	67	1579
2018	Does not provide services to public	31	69	5983

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	20	18	20	24	1	5	34	46	1585
2018	Does not provide services to public	11	22	19	18	24	1	5	35	44	5992
2017	Provides services to public	10	20	18	15	26	2	8	33	46	1963
2017	Does not provide services to public	10	20	17	17	25	2	8	34	47	6819

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	5	13	15	19	43	1	3	19	65	1587
2018	Does not provide services to public	4	12	17	19	43	2	4	16	66	5992
2017	Provides services to public	4	11	15	16	47	2	5	16	68	1956
2017	Does not provide services to public	3	9	12	17	50	2	7	12	74	6816

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	13	15	10	14	1	7	58	26	2193
2018	Does not provide services to public	40	15	14	10	13	1	7	60	25	8237

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Department of National Defence by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting