2018 Public Service Employee Survey Results for Department of National Defence by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 37 12 18 7 0 0 63 25 564
2018 Non-shift worker 26 42 11 13 7 0 1 68 20 9869
2017 Shift worker 24 37 12 16 11 0 0 61 27 770
2017 Non-shift worker 26 38 12 15 9 0 0 64 24 11820
2014 Shift worker 19 37 15 14 15 0 1 56 29 881
2014 Non-shift worker 24 37 12 16 10 0 0 61 27 13824
2011 Shift worker 26 39 16 11 8 0 1 65 19 1287
2011 Non-shift worker 29 40 11 12 6 0 1 70 18 14823
2008 Shift worker 22 38 15 16 7 1 1 61 23 713
2008 Non-shift worker 27 42 12 11 7 0 1 70 18 11131

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 34 14 4 3 0 0 79 7 564
2018 Non-shift worker 43 39 10 5 3 0 0 82 8 9825
2017 Shift worker 48 34 10 4 4 0 0 82 8 773
2017 Non-shift worker 45 38 9 5 3 0 0 83 8 11802
2014 Shift worker 43 36 11 5 4 0 0 80 9 885
2014 Non-shift worker 43 38 10 6 3 0 0 81 9 13825
2011 Shift worker 44 35 12 5 4 0 0 79 9 1288
2011 Non-shift worker 47 36 9 5 3 0 0 83 8 14824
2008 Shift worker 45 36 13 4 2 0 0 81 6 714
2008 Non-shift worker 43 39 9 5 3 0 0 83 8 11136

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 29 9 7 4 0 0 81 10 559
2018 Non-shift worker 50 35 7 5 3 0 0 86 8 9774
2017 Shift worker 53 31 7 5 4 0 0 84 9 771
2017 Non-shift worker 52 35 6 5 2 0 0 87 7 11803
2014 Shift worker 48 36 7 5 4 0 0 84 9 886
2014 Non-shift worker 50 34 7 5 3 0 0 85 8 13821
2011 Shift worker 50 35 8 4 3 0 0 85 7 1288
2011 Non-shift worker 52 35 6 4 2 0 0 88 6 14825
2008 Shift worker 51 35 9 3 2 0 0 86 5 714
2008 Non-shift worker 49 38 6 4 2 0 0 88 6 11133

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 31 16 9 8 1 0 68 16 563
2018 Non-shift worker 42 34 12 7 4 0 0 77 11 9846
2017 Shift worker 33 37 14 9 7 0 0 71 16 774
2017 Non-shift worker 42 34 11 8 4 0 1 77 12 11799
2014 Shift worker 25 36 18 10 10 1 1 61 20 885
2014 Non-shift worker 38 34 13 8 6 0 1 74 14 13821
2011 Shift worker 29 38 15 9 7 1 1 68 17 1286
2011 Non-shift worker 40 35 11 8 4 0 1 76 12 14839

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 36 15 5 8 0 0 71 14 562
2018 Non-shift worker 35 41 12 8 5 0 0 76 13 9804
2017 Shift worker 35 41 12 8 4 0 0 76 12 773
2017 Non-shift worker 34 43 11 7 4 0 0 77 12 11813
2014 Shift worker 27 44 13 9 6 0 0 72 15 885
2014 Non-shift worker 31 45 11 8 5 0 0 75 14 13838
2011 Shift worker 36 39 13 6 5 0 0 76 11 1287
2011 Non-shift worker 38 41 10 6 4 0 0 79 11 14834
2008 Shift worker 37 37 14 7 5 0 0 75 11 710
2008 Non-shift worker 40 41 9 7 4 0 0 80 10 11082

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 30 21 12 15 0 0 52 27 564
2018 Non-shift worker 23 32 19 13 12 0 0 55 25 9844
2017 Shift worker 21 33 20 14 11 0 0 54 26 772
2017 Non-shift worker 23 34 18 14 11 0 0 57 25 11812
2014 Shift worker 14 32 23 16 14 0 0 47 30 885
2014 Non-shift worker 20 34 18 16 12 0 0 54 28 13830
2011 Shift worker 16 36 20 17 11 0 0 52 28 1290
2011 Non-shift worker 21 37 16 14 11 0 0 59 25 14861

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 37 18 10 7 0 0 64 17 561
2018 Non-shift worker 27 39 15 12 7 0 0 66 19 9855
2017 Shift worker 28 41 15 11 5 0 0 69 16 773
2017 Non-shift worker 28 41 14 12 6 0 0 68 18 11807

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 40 11 6 4 0 0 79 10 569
2018 Non-shift worker 43 41 9 4 2 0 0 84 6 9899
2017 Shift worker 35 40 13 7 4 1 0 76 11 772
2017 Non-shift worker 40 40 10 5 3 0 0 81 9 11808
2014 Shift worker 28 42 18 5 5 1 1 71 11 885
2014 Non-shift worker 39 40 12 5 3 1 0 79 9 13824
2011 Shift worker 33 42 15 5 3 1 0 76 8 1289
2011 Non-shift worker 41 41 10 5 3 1 0 82 8 14853
2008 Shift worker 39 40 12 5 2 1 0 81 7 713
2008 Non-shift worker 47 38 8 4 3 1 0 85 7 11124

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 35 17 11 13 0 0 59 24 570
2018 Non-shift worker 28 37 15 11 8 0 0 66 20 9866
2017 Shift worker 24 34 17 13 11 0 0 59 24 767
2017 Non-shift worker 28 36 15 11 9 0 0 65 20 11791

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 33 8 2 3 0 0 87 5 563
2018 Non-shift worker 55 32 9 3 2 0 0 87 4 9823
2017 Shift worker 59 28 9 2 1 0 0 88 4 771
2017 Non-shift worker 57 32 7 2 1 0 0 89 4 11766
2014 Shift worker 62 28 7 1 2 0 0 90 3 886
2014 Non-shift worker 65 26 6 2 1 0 0 90 3 13820
2011 Shift worker 60 30 6 2 1 0 0 91 3 1288
2011 Non-shift worker 63 28 6 2 1 0 0 92 3 14851

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 32 19 13 13 0 0 54 27 570
2018 Non-shift worker 28 39 14 11 8 0 0 67 19 9860
2017 Shift worker 23 38 13 15 11 0 0 61 25 769
2017 Non-shift worker 31 40 12 10 7 0 0 71 17 11750
2014 Shift worker 15 36 19 15 14 0 1 51 30 885
2014 Non-shift worker 22 42 13 13 10 0 0 65 22 13826
2011 Shift worker 21 40 16 13 9 0 0 61 22 1288
2011 Non-shift worker 31 40 11 10 7 0 0 72 17 14849

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 30 20 11 13 0 0 56 24 567
2018 Non-shift worker 32 34 17 10 8 0 0 66 17 9845
2017 Shift worker 27 35 15 12 10 0 1 63 22 770
2017 Non-shift worker 34 35 14 10 6 0 0 69 16 11759
2014 Shift worker 18 37 19 13 12 0 0 56 25 883
2014 Non-shift worker 30 37 15 10 8 0 0 66 18 13831

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 34 16 14 12 0 0 59 25 567
2018 Non-shift worker 30 35 16 11 8 0 0 65 19 9854
2017 Shift worker 26 38 17 11 8 0 0 64 19 770
2017 Non-shift worker 31 36 15 10 7 0 0 68 17 11759
2014 Shift worker 18 36 22 13 10 1 0 55 23 881
2014 Non-shift worker 28 36 15 12 8 0 0 65 20 13826
2011 Shift worker 27 42 17 11 3 1 0 69 14 1286
2011 Non-shift worker 34 40 13 8 4 1 0 75 12 14827

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 35 10 7 4 0 0 79 10 569
2018 Non-shift worker 43 37 11 5 3 0 0 80 9 9879
2017 Shift worker 46 35 10 5 3 0 0 82 8 767
2017 Non-shift worker 43 38 11 5 3 0 0 81 8 11745
2014 Shift worker 42 39 11 3 4 0 0 82 7 880
2014 Non-shift worker 43 38 10 5 3 0 0 81 9 13823
2011 Shift worker 46 37 9 5 2 0 0 84 7 1288
2011 Non-shift worker 46 39 8 5 2 0 0 85 7 14839
2008 Shift worker 48 38 8 4 2 0 0 86 6 712
2008 Non-shift worker 48 38 7 5 2 0 0 86 7 11133

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 29 13 3 1 0 1 83 4 570
2018 Non-shift worker 37 32 17 8 5 0 1 70 13 9949
2017 Shift worker 53 32 10 3 0 1 2 87 3 774
2017 Non-shift worker 37 34 15 8 4 0 1 72 12 11820
2014 Shift worker 50 34 11 3 1 1 1 85 4 884
2014 Non-shift worker 34 35 18 7 5 0 1 70 13 13831
2011 Shift worker 46 34 14 3 1 0 1 82 4 1289
2011 Non-shift worker 33 35 18 8 5 0 1 69 13 14845
2008 Shift worker 38 36 18 5 2 0 1 75 7 711
2008 Non-shift worker 30 35 19 10 5 0 0 66 15 11131

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 27 29 19 9 1 2 29 41 569
2018 Non-shift worker 11 26 35 18 8 1 1 27 38 9934
2017 Shift worker 12 24 34 16 10 0 4 27 38 767
2017 Non-shift worker 11 26 34 17 8 1 2 26 38 11753
2014 Shift worker 13 31 32 16 5 1 2 22 45 881
2014 Non-shift worker 12 28 35 16 6 0 2 23 41 13808
2011 Shift worker 12 30 34 13 7 1 3 21 44 1282
2011 Non-shift worker 12 27 34 17 7 1 2 25 40 14801
2008 Shift worker 11 30 34 16 6 1 2 23 42 708
2008 Non-shift worker 12 29 33 17 7 0 2 25 41 11090

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 21 30 17 14 2 2 33 36 565
2018 Non-shift worker 13 21 27 22 13 2 1 37 35 9900
2017 Shift worker 13 22 29 17 13 1 5 32 37 763
2017 Non-shift worker 12 21 29 20 13 2 3 35 35 11702
2014 Shift worker 19 27 29 15 7 2 2 23 47 877
2014 Non-shift worker 14 24 30 19 10 2 2 30 39 13806
2011 Shift worker 12 25 31 17 11 2 3 29 38 1279
2011 Non-shift worker 11 20 29 22 13 1 3 37 32 14767
2008 Shift worker 11 20 31 20 11 3 4 33 34 707
2008 Non-shift worker 11 20 29 23 13 2 3 38 32 11071

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 26 24 15 9 3 2 25 50 567
2018 Non-shift worker 22 26 27 13 8 1 2 22 50 9904
2017 Shift worker 23 24 24 13 8 2 7 23 51 762
2017 Non-shift worker 22 27 26 12 8 1 3 21 51 11740
2014 Shift worker 25 28 25 11 5 2 3 17 56 882
2014 Non-shift worker 24 28 26 12 6 1 2 19 54 13811
2011 Shift worker 21 26 27 13 7 3 3 21 50 1275
2011 Non-shift worker 21 26 27 14 8 1 3 22 49 14762
2008 Shift worker 17 26 29 13 7 5 4 22 47 706
2008 Non-shift worker 18 26 29 15 8 1 3 24 46 11076

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 13 25 34 19 1 3 55 19 566
2018 Non-shift worker 6 15 32 30 14 1 2 46 21 9877
2017 Shift worker 7 11 25 30 18 2 8 53 20 760
2017 Non-shift worker 6 14 32 28 15 1 3 46 21 11655
2014 Shift worker 7 14 28 33 11 2 5 47 23 877
2014 Non-shift worker 6 14 34 30 13 1 2 44 21 13751
2011 Shift worker 8 16 31 26 13 1 5 41 26 1272
2011 Non-shift worker 7 16 31 28 14 1 3 44 24 14748
2008 Shift worker 6 14 33 28 14 1 4 44 21 705
2008 Non-shift worker 7 15 32 29 14 0 2 44 23 11070

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 23 28 19 11 1 2 31 40 565
2018 Non-shift worker 19 25 26 16 11 1 2 28 45 9920
2017 Shift worker 16 21 29 17 12 1 5 31 39 762
2017 Non-shift worker 18 24 27 17 11 1 3 28 44 11750
2014 Shift worker 23 23 28 15 7 1 2 23 48 880
2014 Non-shift worker 22 27 27 14 8 1 2 22 51 13803
2011 Shift worker 16 23 31 17 9 1 3 26 41 1275
2011 Non-shift worker 17 24 28 17 10 1 3 29 42 14791
2008 Shift worker 12 21 32 21 8 2 4 32 35 709
2008 Non-shift worker 15 23 29 18 11 1 3 31 40 11076

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 16 20 28 22 3 2 53 26 564
2018 Non-shift worker 14 20 26 22 14 2 2 37 35 9888
2017 Shift worker 11 17 22 22 20 2 7 46 31 759
2017 Non-shift worker 12 20 26 21 14 2 5 38 34 11732
2014 Shift worker 10 17 23 26 17 2 5 46 29 878
2014 Non-shift worker 12 19 27 23 14 2 4 39 33 13785
2011 Shift worker 10 20 22 22 18 3 4 43 33 1280
2011 Non-shift worker 12 18 25 23 15 2 5 41 32 14772
2008 Shift worker 10 16 25 27 14 3 6 45 28 702
2008 Non-shift worker 13 21 25 21 14 2 4 38 36 11088

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 20 27 17 14 3 4 33 38 564
2018 Non-shift worker 20 25 30 14 8 2 2 23 46 9921
2017 Shift worker 16 18 27 15 11 3 9 30 39 757
2017 Non-shift worker 20 24 29 13 8 2 3 23 46 11745
2014 Shift worker 18 18 29 17 8 5 5 27 40 878
2014 Non-shift worker 20 25 30 13 7 2 3 22 47 13794
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 27 22 14 18 1 2 44 33 571
2018 Non-shift worker 19 33 21 11 10 3 2 55 23 9906
2017 Shift worker 19 31 17 15 15 3 1 52 30 773
2017 Non-shift worker 23 33 17 11 11 3 2 59 23 11816
2014 Shift worker 16 31 20 16 13 2 1 49 30 885
2014 Non-shift worker 24 33 16 12 11 3 2 59 24 13828

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 26 15 16 15 1 0 53 31 570
2018 Non-shift worker 33 32 12 12 10 1 0 66 22 9882
2017 Shift worker 29 34 12 14 11 0 0 64 24 772
2017 Non-shift worker 35 32 11 11 10 1 0 67 21 11817
2014 Shift worker 24 35 13 13 14 1 0 59 28 883
2014 Non-shift worker 33 32 11 12 11 1 0 66 23 13825

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 21 18 21 25 3 1 32 49 567
2018 Non-shift worker 10 20 22 19 18 10 2 34 41 9880
2017 Shift worker 9 22 18 25 20 6 1 33 48 773
2017 Non-shift worker 9 20 20 20 18 11 2 34 44 11819
2014 Shift worker 6 19 21 25 24 5 1 27 52 884
2014 Non-shift worker 9 20 19 21 20 9 2 32 46 13833

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 40 17 11 7 0 0 65 18 568
2018 Non-shift worker 37 39 11 8 5 0 0 76 13 9869
2017 Shift worker 22 43 14 12 8 0 0 65 20 770
2017 Non-shift worker 34 41 11 9 5 0 0 75 14 11799
2014 Shift worker 16 50 15 12 7 0 0 66 19 882
2014 Non-shift worker 31 42 12 10 5 0 0 73 15 13823

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 40 23 7 7 1 0 63 14 569
2018 Non-shift worker 33 41 15 6 4 1 0 74 11 9886
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 36 18 9 7 0 0 66 16 568
2018 Non-shift worker 32 35 16 10 7 0 0 68 17 9873
2017 Shift worker 29 39 17 8 7 1 0 68 15 772
2017 Non-shift worker 33 36 14 9 7 0 0 70 16 11828
2014 Shift worker 25 40 17 9 8 1 1 66 17 883
2014 Non-shift worker 32 36 14 10 7 0 0 69 17 13836
2011 Shift worker 27 39 17 10 7 0 0 66 17 1290
2011 Non-shift worker 31 36 14 10 8 0 0 68 18 14836
2008 Shift worker 30 34 16 10 9 1 0 65 19 710
2008 Non-shift worker 30 37 13 11 9 0 1 67 20 11127

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 33 18 9 8 1 0 65 17 566
2018 Non-shift worker 40 30 15 7 6 1 0 72 14 9863
2017 Shift worker 32 35 17 8 7 1 0 68 15 772
2017 Non-shift worker 39 32 14 8 6 2 1 72 14 11826
2014 Shift worker 26 36 18 9 8 2 1 64 17 885
2014 Non-shift worker 37 32 14 8 6 2 1 71 15 13834
2011 Shift worker 28 36 18 8 8 1 0 65 17 1290
2011 Non-shift worker 38 32 13 9 6 2 0 71 15 14829
2008 Shift worker 30 36 16 8 8 2 0 67 16 710
2008 Non-shift worker 37 32 13 9 8 2 0 70 17 11127

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 34 16 12 7 0 0 65 19 567
2018 Non-shift worker 37 33 13 10 7 1 0 70 17 9841
2017 Shift worker 32 37 14 10 6 0 0 70 16 772
2017 Non-shift worker 38 33 12 9 7 1 0 72 16 11823
2014 Shift worker 26 40 14 10 9 0 0 66 20 885
2014 Non-shift worker 35 34 12 10 7 1 0 70 18 13835
2011 Shift worker 28 37 15 11 8 0 0 66 20 1289
2011 Non-shift worker 35 35 12 11 7 0 0 70 18 14829
2008 Shift worker 30 37 13 10 9 1 0 68 19 710
2008 Non-shift worker 34 35 11 11 9 1 0 69 20 11125

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 28 16 6 8 0 0 69 14 567
2018 Non-shift worker 47 29 13 5 6 1 0 76 11 9847
2017 Shift worker 38 31 17 6 8 1 0 69 14 772
2017 Non-shift worker 48 27 13 5 5 2 0 77 10 11805

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 28 15 8 10 0 0 66 18 565
2018 Non-shift worker 42 28 13 8 8 0 0 71 16 9857
2017 Shift worker 38 32 14 7 8 0 1 70 15 770
2017 Non-shift worker 45 28 12 7 7 0 0 74 14 11768
2014 Shift worker 31 34 14 9 9 0 1 66 19 883
2014 Non-shift worker 42 31 12 8 7 0 0 73 15 13823
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 18 23 21 21 2 1 33 44 71
2018 Non-shift worker 20 35 18 12 7 3 5 60 21 2619
2017 Shift worker 8 35 24 20 10 1 0 44 31 112
2017 Non-shift worker 22 37 15 12 6 2 5 64 19 3165
2014 Shift worker 9 39 20 19 11 2 0 49 31 152
2014 Non-shift worker 24 36 16 11 7 2 4 64 20 3464

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 25 20 14 17 2 1 47 32 568
2018 Non-shift worker 27 32 18 11 8 4 0 62 20 9947
2017 Shift worker 22 32 17 13 13 3 1 56 26 774
2017 Non-shift worker 26 33 17 11 9 4 0 62 20 11834
2014 Shift worker 12 29 22 15 16 5 1 44 33 882
2014 Non-shift worker 23 34 17 11 10 5 0 60 22 13826
2011 Shift worker 15 31 23 14 13 4 0 48 28 1287
2011 Non-shift worker 24 31 18 12 10 5 0 58 23 14833

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 24 21 16 17 1 1 45 34 569
2018 Non-shift worker 24 31 18 14 12 1 0 56 26 9911
2017 Shift worker 20 28 19 14 17 2 0 49 31 773
2017 Non-shift worker 23 31 17 15 12 2 0 55 27 11832
2014 Shift worker 13 23 23 19 19 3 0 37 39 879
2014 Non-shift worker 19 31 19 16 14 2 0 51 30 13832
2011 Shift worker 15 31 22 13 18 2 0 46 31 1287
2011 Non-shift worker 20 32 18 13 14 2 0 53 28 14830
2008 Shift worker 22 30 18 11 17 2 0 54 28 713
2008 Non-shift worker 23 34 17 13 11 2 0 58 24 11121

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 22 24 18 19 3 1 38 38 566
2018 Non-shift worker 16 29 22 17 13 3 0 46 31 9911
2017 Shift worker 17 26 22 16 17 2 0 43 34 774
2017 Non-shift worker 15 30 20 18 14 4 0 46 33 11827
2014 Shift worker 9 21 26 20 21 3 0 30 42 882
2014 Non-shift worker 13 28 21 19 16 3 0 42 36 13823
2011 Shift worker 10 29 24 19 16 3 0 39 36 1289
2011 Non-shift worker 11 32 21 19 12 4 0 45 33 14824
2008 Shift worker 13 29 21 18 15 3 0 44 35 713
2008 Non-shift worker 12 34 19 19 12 5 0 48 32 11125

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 21 20 19 23 2 1 36 43 563
2018 Non-shift worker 14 29 19 20 16 2 0 44 37 9926
2017 Shift worker 16 29 19 16 18 2 0 45 35 768
2017 Non-shift worker 14 30 18 20 16 2 0 45 37 11810
2014 Shift worker 10 24 23 21 21 2 0 35 42 883
2014 Non-shift worker 12 29 18 21 17 2 0 43 39 13821
2011 Shift worker 11 31 19 20 16 2 0 44 37 1289
2011 Non-shift worker 12 32 17 21 15 2 0 46 37 14812
2008 Shift worker 15 33 18 16 14 3 1 49 32 712
2008 Non-shift worker 14 36 15 21 12 2 0 51 34 11123
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 32 23 16 12 1 0 49 28 567
2018 Non-shift worker 22 40 20 12 6 1 0 62 18 9913
2017 Shift worker 20 35 21 14 9 1 1 56 22 769
2017 Non-shift worker 22 40 19 12 7 1 0 62 19 11816
2014 Shift worker 12 33 24 16 12 2 0 47 29 884
2014 Non-shift worker 20 38 19 13 8 2 0 59 21 13832
2011 Shift worker 18 36 22 14 8 2 0 55 23 1289
2011 Non-shift worker 22 42 17 11 6 1 0 65 17 14826

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 31 21 13 7 1 1 58 21 566
2018 Non-shift worker 29 39 15 10 6 1 1 69 16 9907
2017 Shift worker 24 41 15 9 7 3 1 67 17 769
2017 Non-shift worker 33 38 13 8 5 2 1 73 13 11796
2014 Shift worker 21 42 18 8 8 3 1 65 16 886
2014 Non-shift worker 35 38 12 7 5 2 1 75 13 13832
2011 Shift worker 28 40 14 9 5 3 0 71 15 1290
2011 Non-shift worker 36 36 11 7 5 3 1 75 13 14811
2008 Shift worker 28 36 14 8 7 5 2 69 16 714
2008 Non-shift worker 34 36 12 8 6 3 1 73 15 11120

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 30 24 12 10 1 0 54 22 566
2018 Non-shift worker 30 37 19 8 6 1 0 67 14 9894

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 26 22 12 17 2 1 48 29 565
2018 Non-shift worker 21 29 19 13 12 5 1 53 26 9906
2017 Shift worker 20 31 17 14 14 3 1 53 29 767
2017 Non-shift worker 22 29 17 13 12 6 1 55 27 11787
2014 Shift worker 14 29 20 16 16 3 0 45 34 885
2014 Non-shift worker 19 28 17 14 14 6 1 51 30 13822
2011 Shift worker 16 32 19 14 15 4 1 50 30 1288
2011 Non-shift worker 19 27 18 14 13 8 2 51 30 14837

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 28 23 11 17 1 1 48 29 562
2018 Non-shift worker 21 32 19 14 12 2 0 53 27 9904
2017 Shift worker 21 30 19 14 14 1 1 52 29 771
2017 Non-shift worker 23 33 16 14 12 2 1 57 26 11829
2014 Shift worker 14 30 21 15 16 3 2 46 32 886
2014 Non-shift worker 18 31 17 17 15 2 1 50 32 13824
2011 Shift worker 17 32 20 16 12 1 1 51 29 1289
2011 Non-shift worker 24 34 16 13 11 1 1 59 25 14826
2008 Shift worker 17 33 20 16 12 2 1 51 29 711
2008 Non-shift worker 22 36 16 13 11 1 0 59 25 11126

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 24 20 11 22 2 4 44 35 567
2018 Non-shift worker 15 24 17 15 23 2 4 41 41 9913
2017 Shift worker 16 28 19 12 17 1 7 48 31 773
2017 Non-shift worker 15 24 15 17 22 2 5 42 42 11826
2014 Shift worker 11 24 20 15 22 2 6 38 40 886
2014 Non-shift worker 12 21 15 17 28 2 5 35 49 13834
2011 Shift worker 13 24 20 15 20 2 5 40 38 1288
2011 Non-shift worker 14 23 16 17 25 2 4 39 44 14826
2008 Shift worker 16 25 17 14 18 2 6 45 36 713
2008 Non-shift worker 15 27 14 17 21 2 4 45 40 11126

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 31 27 12 12 2 0 49 24 563
2018 Non-shift worker 19 37 23 10 8 2 0 58 19 9911
2017 Shift worker 18 32 25 12 11 3 0 51 23 772
2017 Non-shift worker 20 38 20 11 7 3 0 60 19 11835

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 34 23 5 5 2 0 67 10 561
2018 Non-shift worker 37 36 17 4 3 3 0 76 7 9906
2017 Shift worker 28 37 22 4 5 3 1 68 10 774
2017 Non-shift worker 35 35 17 5 3 3 1 73 8 11816
2014 Shift worker 26 38 21 4 5 4 2 68 10 884
2014 Non-shift worker 36 36 16 4 3 4 1 76 7 13833

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 38 19 6 6 1 0 68 13 562
2018 Non-shift worker 36 39 15 6 3 1 0 76 9 9904
2017 Shift worker 28 42 18 7 4 1 0 70 11 768
2017 Non-shift worker 34 40 15 6 3 2 0 76 9 11801
2014 Shift worker 26 39 19 7 5 2 2 68 12 885
2014 Non-shift worker 35 38 15 6 3 3 0 75 10 13829
2011 Shift worker 20 40 20 10 7 3 0 62 17 1290
2011 Non-shift worker 29 38 18 7 5 3 0 69 12 14824

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 41 11 6 8 0 0 76 13 561
2018 Non-shift worker 44 37 10 5 4 0 0 81 9 9901
2017 Shift worker 33 44 13 5 5 0 0 77 10 769
2017 Non-shift worker 42 38 10 6 4 0 0 81 9 11817
2014 Shift worker 29 44 14 7 5 1 1 73 13 883
2014 Non-shift worker 42 37 11 6 4 0 0 79 10 13822
2011 Shift worker 30 43 14 7 6 0 0 73 13 1286
2011 Non-shift worker 39 38 11 6 5 0 0 78 11 14811
2008 Shift worker 30 46 11 5 7 1 0 76 12 712
2008 Non-shift worker 37 40 11 7 5 0 0 77 12 11116

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 27 23 8 10 1 0 59 18 563
2018 Non-shift worker 35 32 18 8 7 0 0 67 15 9908
2017 Shift worker 30 34 19 8 8 0 0 64 17 772
2017 Non-shift worker 34 33 17 9 7 1 0 68 16 11803
2014 Shift worker 22 36 20 11 10 1 0 59 21 885
2014 Non-shift worker 28 36 16 10 8 1 0 65 19 13836
2011 Shift worker 26 38 20 8 7 0 0 65 15 1287
2011 Non-shift worker 31 37 17 8 6 1 0 68 14 14839

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 30 20 10 10 0 0 60 20 564
2018 Non-shift worker 33 34 17 9 6 0 0 68 16 9863
2017 Shift worker 29 34 20 10 8 0 0 63 17 767
2017 Non-shift worker 32 36 15 10 6 0 0 69 16 11808
2014 Shift worker 19 38 21 13 9 1 0 57 22 885
2014 Non-shift worker 27 38 16 11 8 0 0 65 19 13835
2011 Shift worker 23 40 20 10 7 0 0 63 17 1289
2011 Non-shift worker 29 40 16 9 6 0 0 69 15 14825
2008 Shift worker 28 41 15 9 7 1 0 69 16 713
2008 Non-shift worker 33 40 13 10 5 0 0 73 15 11116

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 24 23 10 10 2 0 56 21 565
2018 Non-shift worker 34 25 19 10 9 3 0 61 20 9913
2017 Shift worker 31 31 17 9 8 3 1 64 18 771
2017 Non-shift worker 33 26 18 11 9 3 1 61 20 11806
2014 Shift worker 25 29 20 11 11 4 1 57 23 882
2014 Non-shift worker 31 26 17 12 10 3 0 59 23 13829
2011 Shift worker 30 30 17 9 9 5 0 63 19 1287
2011 Non-shift worker 33 27 16 11 9 3 0 63 21 14835
2008 Shift worker 34 27 16 8 9 5 1 64 18 714
2008 Non-shift worker 32 28 15 11 9 4 1 64 20 11111
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 18 53 29 571
2018 Non-shift worker 24 43 33 9952
2017 Shift worker 16 58 26 773
2017 Non-shift worker 24 45 31 11834
2014 Shift worker 17 56 27 886
2014 Non-shift worker 23 45 32 13828
2011 Shift worker 15 64 21 1289
2011 Non-shift worker 22 48 29 14850

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 35 23 14 6 19 4 101
2018 Non-shift worker 28 28 26 5 6 7 2525
2017 Shift worker 39 20 15 4 12 9 121
2017 Non-shift worker 30 26 26 6 5 7 2979
2014 Shift worker 38 10 14 21 9999 17 152
2014 Non-shift worker 31 24 26 9 9999 11 3401
2011 Shift worker 37 16 20 10 9999 16 203
2011 Non-shift worker 27 31 27 6 9999 9 3519
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 21 79 569
2018 Non-shift worker 16 84 9929

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 56 114
2018 Non-shift worker 49 1470

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 64 114
2018 Non-shift worker 62 1470

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 114
2018 Non-shift worker 8 1470

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 114
2018 Non-shift worker 0 1470

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 114
2018 Non-shift worker 8 1470

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 115
2018 Non-shift worker 41 1467

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 115
2018 Non-shift worker 43 1467

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 115
2018 Non-shift worker 44 1467

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 115
2018 Non-shift worker 41 1467

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 115
2018 Non-shift worker 37 1467

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 115
2018 Non-shift worker 55 1467

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 115
2018 Non-shift worker 38 1467

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 115
2018 Non-shift worker 2 1467

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 115
2018 Non-shift worker 10 1467

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 115
2018 Non-shift worker 14 1467

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 57 115
2018 Non-shift worker 48 1467

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 115
2018 Non-shift worker 29 1467

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 115
2018 Non-shift worker 13 1467

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 116
2018 Non-shift worker 49 1469

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 116
2018 Non-shift worker 27 1469

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 116
2018 Non-shift worker 9 1469

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 116
2018 Non-shift worker 24 1469

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 116
2018 Non-shift worker 11 1469

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 116
2018 Non-shift worker 11 1469

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 116
2018 Non-shift worker 14 1469

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 116
2018 Non-shift worker 11 1469

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 116
2018 Non-shift worker 25 1469

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 103
2018 Non-shift worker 13 1310

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 103
2018 Non-shift worker 17 1310

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 103
2018 Non-shift worker 11 1310

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 103
2018 Non-shift worker 9 1310

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 103
2018 Non-shift worker 12 1310

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 103
2018 Non-shift worker 12 1310

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 103
2018 Non-shift worker 9 1310

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 103
2018 Non-shift worker 12 1310

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 103
2018 Non-shift worker 12 1310

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 103
2018 Non-shift worker 30 1310

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 103
2018 Non-shift worker 9 1310

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 48 103
2018 Non-shift worker 43 1310

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 103
2018 Non-shift worker 56 1310

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 103
2018 Non-shift worker 12 1310

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 21 25 11 13 7 3 46 26 571
2018 Non-shift worker 20 24 21 8 9 15 3 53 20 9905
2017 Shift worker 19 28 21 10 10 9 2 53 23 772
2017 Non-shift worker 20 25 20 8 8 14 4 56 20 11829
2014 Shift worker 14 30 22 11 11 10 3 50 25 884
2014 Non-shift worker 18 24 21 8 9 17 3 53 21 13834

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 29 20 8 10 3 1 60 19 571
2018 Non-shift worker 34 33 17 7 6 4 0 69 13 9903
2017 Shift worker 30 35 17 8 7 3 0 67 15 770
2017 Non-shift worker 34 34 15 7 5 3 1 71 13 11805
2014 Shift worker 20 37 19 11 7 5 1 61 19 885
2014 Non-shift worker 28 34 18 7 6 6 1 66 15 13818
2011 Shift worker 30 38 17 7 6 2 0 70 13 1288
2011 Non-shift worker 33 37 15 6 4 4 0 73 11 14816
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 8 92 569
2018 Non-shift worker 7 93 9918

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 42
2018 Non-shift worker 38 689

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 79 42
2018 Non-shift worker 76 689

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 42
2018 Non-shift worker 10 689

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 42
2018 Non-shift worker 9 689

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 41
2018 Non-shift worker 20 691

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 41
2018 Non-shift worker 16 690

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 41
2018 Non-shift worker 11 690

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 41
2018 Non-shift worker 28 690

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 41
2018 Non-shift worker 28 690

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 41
2018 Non-shift worker 6 690

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 41
2018 Non-shift worker 11 690

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 41
2018 Non-shift worker 20 690

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 41
2018 Non-shift worker 26 690

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 42
2018 Non-shift worker 19 688

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 42
2018 Non-shift worker 9 688

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 42
2018 Non-shift worker 7 688

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 42
2018 Non-shift worker 47 689

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 36
2018 Non-shift worker 4 628

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 36
2018 Non-shift worker 13 628

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 36
2018 Non-shift worker 2 628

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 36
2018 Non-shift worker 13 628

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 36
2018 Non-shift worker 11 628

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 36
2018 Non-shift worker 27 628

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 36
2018 Non-shift worker 9 628

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 36
2018 Non-shift worker 41 629

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 63 36
2018 Non-shift worker 67 628

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 36
2018 Non-shift worker 11 628

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 21 31 7 5 11 3 51 14 569
2018 Non-shift worker 21 23 25 4 4 19 3 57 11 9910
2017 Shift worker 23 30 25 5 4 10 3 60 11 773
2017 Non-shift worker 21 24 22 3 4 20 5 61 9 11812
2014 Shift worker 16 29 26 5 5 14 4 55 13 885
2014 Non-shift worker 19 23 23 4 3 23 5 58 10 13825

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 27 26 6 5 6 1 60 12 564
2018 Non-shift worker 34 32 20 4 4 6 1 71 8 9903
2017 Shift worker 29 36 19 5 5 4 1 69 11 774
2017 Non-shift worker 35 34 16 4 3 7 1 75 8 11804
2014 Shift worker 21 36 23 6 4 8 1 63 12 885
2014 Non-shift worker 30 32 19 4 3 10 1 70 8 13810
2011 Shift worker 33 39 17 4 3 4 0 75 7 1291
2011 Non-shift worker 37 37 14 4 2 5 0 78 7 14836
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 19 18 18 33 0 1 31 51 571
2018 Non-shift worker 20 23 22 15 19 0 1 43 35 9954
2017 Shift worker 15 18 19 17 30 0 1 34 47 772
2017 Non-shift worker 21 22 20 15 20 0 1 44 35 11794

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 30 26 10 2 0 1 61 12 570
2018 Non-shift worker 21 28 27 14 9 0 1 50 23 9949
2017 Shift worker 32 33 23 6 5 0 2 66 10 771
2017 Non-shift worker 23 28 24 14 9 0 1 52 23 11798

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 33 19 7 3 0 3 70 10 567
2018 Non-shift worker 29 32 22 11 5 0 1 61 16 9891
2017 Shift worker 41 30 16 6 4 1 3 73 10 767
2017 Non-shift worker 30 30 21 10 5 0 2 63 16 11757

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 21 20 15 15 0 1 48 31 569
2018 Non-shift worker 20 23 23 17 17 0 1 43 34 9915
2017 Shift worker 22 23 21 16 15 1 2 46 32 768
2017 Non-shift worker 20 23 21 17 16 1 2 44 34 11793

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 20 13 4 3 0 5 80 7 567
2018 Non-shift worker 52 22 11 5 3 0 7 80 8 9917
2017 Shift worker 54 23 11 3 3 0 6 82 7 766
2017 Non-shift worker 48 23 11 5 3 1 10 79 8 11762

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 28 20 8 5 1 1 67 13 569
2018 Non-shift worker 37 28 19 9 6 0 1 66 15 9938
2017 Shift worker 38 34 16 7 4 0 1 73 11 767
2017 Non-shift worker 37 30 18 8 5 0 1 68 13 11747

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 28 21 13 7 1 1 58 21 566
2018 Non-shift worker 26 33 23 10 6 1 1 60 16 9905
2017 Shift worker 34 31 19 10 5 1 1 65 15 768
2017 Non-shift worker 29 32 21 11 5 1 1 62 16 11745

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 28 24 10 8 1 2 57 19 565
2018 Non-shift worker 23 32 24 13 7 0 1 55 21 9896
2017 Shift worker 31 29 22 10 6 1 2 62 16 766
2017 Non-shift worker 23 31 23 14 7 0 1 56 21 11747

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 30 21 12 8 0 1 59 20 564
2018 Non-shift worker 28 30 21 11 7 0 1 59 19 9884
2017 Shift worker 35 29 18 9 7 1 1 66 16 767
2017 Non-shift worker 30 30 19 12 7 0 1 61 19 11753

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 32 15 8 3 0 1 74 11 561
2018 Non-shift worker 32 32 20 10 5 0 1 65 15 9873
2017 Shift worker 44 30 14 6 3 1 2 76 9 763
2017 Non-shift worker 34 31 19 9 5 1 2 66 14 11704

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 27 17 9 3 0 1 71 12 561
2018 Non-shift worker 52 26 13 5 3 0 2 79 7 9849
2017 Shift worker 45 29 16 6 3 1 1 75 9 774
2017 Non-shift worker 53 26 12 4 2 0 1 81 7 11798

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 23 12 3 2 1 3 83 5 558
2018 Non-shift worker 67 17 7 2 2 1 4 88 5 9871

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 16 11 6 7 0 1 75 13 564
2018 Non-shift worker 69 14 7 4 4 1 2 85 8 9868
2017 Shift worker 62 20 9 3 4 1 1 83 8 771
2017 Non-shift worker 70 14 6 4 3 1 2 87 7 11800

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 26 17 8 3 0 1 72 11 569
2018 Non-shift worker 51 29 11 5 3 0 1 81 8 9913
2017 Shift worker 45 32 13 5 4 0 1 77 9 769
2017 Non-shift worker 52 29 10 5 3 0 1 82 7 11793

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 22 13 10 8 0 2 69 18 567
2018 Non-shift worker 51 23 12 7 6 0 1 75 13 9886
2017 Shift worker 51 23 11 6 8 1 1 74 14 771
2017 Non-shift worker 55 23 9 6 5 0 1 80 11 11800

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 11 6 2 1 0 19 89 3 563
2018 Non-shift worker 52 13 6 2 1 0 25 88 5 9836
2017 Shift worker 58 16 6 2 2 0 15 89 4 770
2017 Non-shift worker 55 14 5 2 1 0 23 89 5 11789

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 21 6 3 1 1 6 90 4 562
2018 Non-shift worker 62 21 7 2 1 0 5 88 4 9851
2017 Shift worker 65 20 6 2 1 0 5 90 3 768
2017 Non-shift worker 64 19 7 2 1 0 6 89 4 11735

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 19 9 4 2 0 4 85 6 567
2018 Non-shift worker 71 14 5 3 3 0 3 89 6 9892
2017 Shift worker 60 20 8 5 3 1 3 83 8 768
2017 Non-shift worker 69 17 6 3 3 1 4 89 5 11808

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 29 10 4 1 0 3 84 6 563
2018 Non-shift worker 53 27 12 4 2 0 2 82 6 9876
2017 Shift worker 55 28 10 3 2 1 1 85 5 764
2017 Non-shift worker 54 28 10 3 2 0 2 84 5 11781

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 32 31 12 4 0 0 53 16 574
2018 Non-shift worker 18 32 33 12 5 0 0 50 17 9966
2017 Shift worker 20 32 32 9 5 1 0 53 14 773
2017 Non-shift worker 16 31 35 12 5 0 0 47 18 11838

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 17 32 26 17 0 1 43 24 557
2018 Non-shift worker 10 18 35 24 13 0 0 37 28 9841
2017 Shift worker 6 13 37 25 18 0 1 43 19 766
2017 Non-shift worker 8 18 38 23 12 0 1 36 26 11766

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 35 19 12 9 3 0 59 21 569
2018 Non-shift worker 27 39 18 9 5 2 0 68 14 9922
2017 Shift worker 18 36 23 10 8 4 1 57 19 769
2017 Non-shift worker 24 39 18 9 6 3 0 65 16 11796

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 29 22 11 15 1 0 51 26 568
2018 Non-shift worker 23 36 19 13 8 1 0 60 21 9942
2017 Shift worker 17 34 22 13 11 2 0 53 25 768
2017 Non-shift worker 20 37 18 13 9 2 0 58 23 11815
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 18 22 17 27 1 0 15 85 573
2018 Non-shift worker 25 26 22 13 13 2 0 26 74 9951
2017 Shift worker 12 21 24 18 24 2 0 12 88 772
2017 Non-shift worker 27 23 20 12 14 3 1 28 72 11825

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 465
2018 Non-shift worker 20 7170
2017 Shift worker 22 647
2017 Non-shift worker 18 8048

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 465
2018 Non-shift worker 32 7170
2017 Shift worker 28 647
2017 Non-shift worker 29 8048

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 465
2018 Non-shift worker 20 7170
2017 Shift worker 13 647
2017 Non-shift worker 14 8048

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 61 465
2018 Non-shift worker 41 7170
2017 Shift worker 65 647
2017 Non-shift worker 44 8048

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 465
2018 Non-shift worker 6 7170
2017 Shift worker 5 647
2017 Non-shift worker 5 8048

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 465
2018 Non-shift worker 32 7170

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 465
2018 Non-shift worker 40 7170
2017 Shift worker 41 647
2017 Non-shift worker 48 8048

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 5 29 12 13 4 36 439
2018 Non-shift worker 5 36 18 12 5 25 6917
2017 Shift worker 7 34 18 11 5 25 637
2017 Non-shift worker 7 42 18 12 4 18 7934

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 27 73 461
2018 Non-shift worker 32 68 7130

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 20 18 16 29 1 4 34 47 464
2018 Non-shift worker 11 22 19 18 23 1 5 35 44 7140
2017 Shift worker 10 20 19 12 31 2 6 32 47 654
2017 Non-shift worker 10 20 17 17 25 2 8 34 47 8116

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 14 16 17 44 2 2 20 63 463
2018 Non-shift worker 4 12 16 19 43 2 4 16 66 7143
2017 Shift worker 5 12 15 15 47 2 4 18 66 649
2017 Non-shift worker 3 9 13 17 50 2 7 13 73 8111

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 12 14 10 17 1 7 56 29 567
2018 Non-shift worker 40 15 14 10 13 1 7 60 25 9893
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