2018 Public Service Employee Survey Results for Employment and Social Development Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - MA

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 38 43 2 14 2 0 0 81 17 42
2018 MA-01 48 35 3 13 0 0 0 84 13 31
2017 MA 39 39 6 16 0 0 0 77 16 31
2017 MA-01 36 43 7 14 0 0 0 79 14 14
2014 MA 38 43 11 5 3 0 0 81 8 36
2014 MA-01 33 47 5 10 5 0 0 81 14 21
2011 MA 35 43 0 13 9 0 0 78 22 23
2011 MA-04 38 44 0 6 13 0 0 81 19 16
2008 MA 22 56 7 11 4 0 0 78 15 27
2008 MA-04 33 50 8 0 8 0 0 83 8 12

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 52 38 2 7 0 0 0 90 7 42
2018 MA-01 58 32 3 6 0 0 0 90 6 31
2017 MA 68 29 0 0 3 0 0 97 3 31
2017 MA-01 79 21 0 0 0 0 0 100 0 14
2014 MA 54 40 5 0 0 0 0 95 0 36
2014 MA-01 38 57 5 0 0 0 0 95 0 21
2011 MA 57 39 4 0 0 0 0 96 0 23
2011 MA-04 75 25 0 0 0 0 0 100 0 16
2008 MA 56 41 0 4 0 0 0 96 4 27
2008 MA-04 67 33 0 0 0 0 0 100 0 12

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 55 33 10 0 2 0 0 88 2 42
2018 MA-01 58 32 6 0 3 0 0 90 3 31
2017 MA 81 16 0 0 3 0 0 97 3 31
2017 MA-01 86 14 0 0 0 0 0 100 0 14
2014 MA 73 27 0 0 0 0 0 100 0 36
2014 MA-01 67 33 0 0 0 0 0 100 0 21
2011 MA 70 26 0 4 0 0 0 96 4 23
2011 MA-04 81 19 0 0 0 0 0 100 0 16
2008 MA 41 56 4 0 0 0 0 96 0 27
2008 MA-04 58 42 0 0 0 0 0 100 0 12

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 59 27 0 10 5 0 0 85 15 41
2018 MA-01 60 27 0 7 7 0 0 87 13 30
2017 MA 39 45 3 3 10 0 0 84 13 31
2017 MA-01 43 50 0 0 7 0 0 93 7 14
2014 MA 46 32 8 11 3 0 0 79 13 36
2014 MA-01 43 29 10 14 5 0 0 72 19 21
2011 MA 48 35 9 4 4 0 0 83 9 23
2011 MA-04 56 25 6 6 6 0 0 81 13 16

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 37 41 7 12 2 0 0 78 15 41
2018 MA-01 40 40 7 10 3 0 0 80 13 30
2017 MA 45 48 3 0 3 0 0 94 3 31
2017 MA-01 29 64 7 0 0 0 0 93 0 14
2014 MA 43 43 11 3 0 0 0 87 3 36
2014 MA-01 33 48 14 5 0 0 0 81 5 21
2011 MA 43 48 4 4 0 0 0 91 4 23
2011 MA-04 56 38 6 0 0 0 0 94 0 16
2008 MA 35 54 12 0 0 0 0 88 0 26
2008 MA-04 33 58 8 0 0 0 0 92 0 12

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 29 32 20 10 10 0 0 61 20 41
2018 MA-01 37 27 20 7 10 0 0 63 17 30
2017 MA 16 48 10 13 13 0 0 65 26 31
2017 MA-01 14 64 0 21 0 0 0 79 21 14
2014 MA 19 48 14 11 8 0 0 68 19 36
2014 MA-01 14 47 19 5 14 0 0 62 19 21
2011 MA 13 52 22 9 4 0 0 65 13 23
2011 MA-04 19 63 13 0 6 0 0 81 6 16

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 43 38 7 7 5 0 0 81 12 42
2018 MA-01 52 32 3 6 6 0 0 84 13 31
2017 MA 45 45 0 10 0 0 0 90 10 31
2017 MA-01 43 50 0 7 0 0 0 93 7 14

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 48 36 7 5 5 0 0 83 10 42
2018 MA-01 55 26 6 6 6 0 0 81 13 31
2017 MA 58 35 3 3 0 0 0 94 3 31
2017 MA-01 64 36 0 0 0 0 0 100 0 14
2014 MA 46 43 5 0 5 0 0 89 5 36
2014 MA-01 38 52 0 0 10 0 0 90 10 21
2011 MA 48 48 0 0 4 0 0 96 4 23
2011 MA-04 56 38 0 0 6 0 0 94 6 16
2008 MA 48 52 0 0 0 0 0 100 0 27
2008 MA-04 58 42 0 0 0 0 0 100 0 12

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 33 40 5 7 12 2 0 76 20 42
2018 MA-01 39 35 6 6 10 3 0 77 17 31
2017 MA 23 43 7 13 13 0 0 67 27 30
2017 MA-01 23 46 0 23 8 0 0 69 31 13

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 51 34 5 7 2 0 0 85 10 41
2018 MA-01 53 27 7 10 3 0 0 80 13 30
2017 MA 68 29 0 0 3 0 0 97 3 31
2017 MA-01 64 36 0 0 0 0 0 100 0 14
2014 MA 68 30 0 3 0 0 0 97 3 36
2014 MA-01 57 38 0 5 0 0 0 95 5 21
2011 MA 74 26 0 0 0 0 0 100 0 23
2011 MA-04 81 19 0 0 0 0 0 100 0 16

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 14 29 21 17 17 2 0 44 34 42
2018 MA-01 19 29 16 19 13 3 0 50 33 31
2017 MA 23 48 13 6 10 0 0 71 16 31
2017 MA-01 14 64 7 7 7 0 0 79 14 14
2014 MA 16 38 8 27 11 0 0 54 38 36
2014 MA-01 14 29 5 33 19 0 0 43 52 21
2011 MA 30 52 4 9 4 0 0 83 13 23
2011 MA-04 38 50 0 13 0 0 0 88 13 16

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 24 33 19 10 12 2 0 59 22 42
2018 MA-01 26 35 16 13 6 3 0 63 20 31
2017 MA 23 47 10 13 7 0 0 70 20 30
2017 MA-01 21 64 7 7 0 0 0 86 7 14
2014 MA 19 30 22 16 13 0 0 49 30 36
2014 MA-01 14 24 24 14 23 0 0 38 38 21

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 31 36 17 5 12 0 0 67 17 42
2018 MA-01 42 26 16 6 10 0 0 68 16 31
2017 MA 32 42 10 10 6 0 0 74 16 31
2017 MA-01 29 57 7 7 0 0 0 86 7 14
2014 MA 30 46 14 5 5 0 0 76 11 36
2014 MA-01 24 43 14 10 10 0 0 67 19 21
2011 MA 52 35 4 9 0 0 0 87 9 23
2011 MA-04 63 25 0 13 0 0 0 88 13 16

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 38 43 12 7 0 0 0 81 7 42
2018 MA-01 42 39 13 6 0 0 0 81 6 31
2017 MA 65 32 0 0 3 0 0 97 3 31
2017 MA-01 64 36 0 0 0 0 0 100 0 14
2014 MA 57 38 2 3 0 0 0 95 3 36
2014 MA-01 48 43 4 5 0 0 0 91 5 21
2011 MA 48 52 0 0 0 0 0 100 0 23
2011 MA-04 69 31 0 0 0 0 0 100 0 16
2008 MA 56 41 4 0 0 0 0 96 0 27
2008 MA-04 58 42 0 0 0 0 0 100 0 12

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 19 40 17 7 12 0 5 63 20 42
2018 MA-01 16 42 16 6 13 0 6 62 21 31
2017 MA 35 29 16 3 3 3 10 74 7 31
2017 MA-01 7 36 29 7 7 0 14 50 17 14
2014 MA 46 35 11 5 0 3 0 83 6 36
2014 MA-01 53 33 5 5 0 5 0 90 5 21
2011 MA 23 50 18 5 5 0 0 73 9 22
2011 MA-04 19 50 19 6 6 0 0 69 13 16
2008 MA 11 44 33 11 0 0 0 56 11 27
2008 MA-04 17 25 58 0 0 0 0 42 0 12

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 10 32 22 22 12 0 2 35 43 41
2018 MA-01 13 20 20 27 17 0 3 45 34 30
2017 MA 13 13 48 16 10 0 0 26 26 31
2017 MA-01 21 7 57 14 0 0 0 14 29 14
2014 MA 11 23 29 20 14 0 3 35 35 34
2014 MA-01 10 25 30 15 15 0 5 31 37 20
2011 MA 9 17 30 30 4 0 9 38 29 23
2011 MA-04 6 19 38 19 6 0 13 29 29 16
2008 MA 4 41 33 15 7 0 0 22 44 27
2008 MA-04 0 33 33 25 8 0 0 33 33 12

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 12 12 22 29 24 0 0 54 24 41
2018 MA-01 17 7 23 27 27 0 0 53 23 30
2017 MA 6 13 23 19 32 3 3 55 21 31
2017 MA-01 7 14 36 14 21 7 0 38 23 14
2014 MA 11 11 24 27 21 5 0 51 23 36
2014 MA-01 19 14 14 24 23 5 0 50 35 21
2011 MA 4 0 26 30 22 13 4 63 5 23
2011 MA-04 6 0 31 25 19 13 6 54 8 16
2008 MA 4 7 48 30 7 4 0 38 12 27
2008 MA-04 0 0 42 50 8 0 0 58 0 12

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 5 24 12 29 20 5 5 54 32 41
2018 MA-01 7 20 13 27 27 3 3 57 29 30
2017 MA 3 7 27 13 27 10 13 52 13 30
2017 MA-01 0 7 50 7 14 14 7 27 9 14
2014 MA 11 11 27 24 11 3 14 42 26 36
2014 MA-01 19 10 23 19 10 0 19 35 35 21
2011 MA 9 9 4 35 9 22 13 67 27 23
2011 MA-04 6 6 6 31 13 19 19 70 20 16
2008 MA 11 19 37 15 11 0 7 28 32 27
2008 MA-04 17 0 42 33 8 0 0 42 17 12

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 22 20 27 10 17 2 2 28 44 41
2018 MA-01 23 10 27 10 23 3 3 36 36 30
2017 MA 13 26 32 13 13 0 3 27 40 31
2017 MA-01 7 36 29 14 7 0 7 23 46 14
2014 MA 11 19 19 27 22 0 3 50 30 36
2014 MA-01 10 19 24 24 19 0 5 45 30 21
2011 MA 9 23 23 32 9 0 5 43 33 22
2011 MA-04 13 20 33 20 7 0 7 29 36 15
2008 MA 4 22 52 11 7 0 4 19 27 27
2008 MA-04 8 8 58 17 8 0 0 25 17 12

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 27 17 10 22 20 2 2 44 46 41
2018 MA-01 23 17 7 20 27 3 3 50 43 30
2017 MA 13 29 23 13 19 0 3 33 43 31
2017 MA-01 14 36 36 7 7 0 0 14 50 14
2014 MA 22 11 24 30 14 0 0 43 33 36
2014 MA-01 24 10 24 28 14 0 0 43 33 21
2011 MA 13 9 22 22 13 9 13 44 28 23
2011 MA-04 13 6 13 25 19 6 19 58 25 16
2008 MA 0 33 33 19 7 4 4 28 36 27
2008 MA-04 0 33 33 25 8 0 0 33 33 12

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 10 8 18 21 31 10 3 59 21 39
2018 MA-01 14 7 14 21 36 7 0 62 23 28
2017 MA 10 10 23 23 29 0 6 55 21 31
2017 MA-01 7 14 29 29 14 0 7 46 23 14
2014 MA 5 5 11 32 33 3 11 75 13 36
2014 MA-01 5 5 19 33 19 5 14 65 12 21
2011 MA 0 4 0 39 35 4 17 94 6 23
2011 MA-04 0 6 0 31 31 6 25 91 9 16
2008 MA 4 0 19 22 33 4 19 71 5 27
2008 MA-04 8 0 17 25 33 8 8 70 10 12

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 26 14 31 14 14 0 0 29 40 42
2018 MA-01 29 10 26 16 19 0 0 35 39 31
2017 MA 10 19 45 3 16 6 0 21 31 31
2017 MA-01 7 21 64 0 0 7 0 0 31 14
2014 MA 17 33 25 19 3 3 0 23 51 35
2014 MA-01 20 45 10 20 0 5 0 21 68 20
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 32 20 20 5 10 12 2 60 17 41
2018 MA-01 37 20 13 3 13 10 3 65 19 30
2017 MA 19 35 6 10 13 10 6 65 27 31
2017 MA-01 29 36 7 0 14 7 7 75 17 14
2014 MA 27 32 24 8 3 5 0 63 11 36
2014 MA-01 29 19 33 5 5 10 0 53 11 21

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 51 29 2 7 7 2 0 83 15 41
2018 MA-01 57 20 3 10 7 3 0 79 17 30
2017 MA 42 32 3 13 10 0 0 74 23 31
2017 MA-01 50 21 7 14 7 0 0 71 21 14
2014 MA 43 32 16 5 3 0 0 76 8 36
2014 MA-01 38 24 24 9 5 0 0 62 14 21

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 20 7 24 10 7 32 0 39 25 41
2018 MA-01 27 7 17 10 7 33 0 50 25 30
2017 MA 10 13 16 6 10 45 0 41 29 31
2017 MA-01 14 7 21 7 0 50 0 43 14 14
2014 MA 11 16 16 19 19 19 0 33 47 36
2014 MA-01 10 10 23 19 19 19 0 24 47 21

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 58 30 0 5 5 3 0 90 10 40
2018 MA-01 57 33 0 3 3 3 0 93 7 30
2017 MA 35 52 0 3 10 0 0 87 13 31
2017 MA-01 36 57 0 7 0 0 0 93 7 14
2014 MA 40 54 0 5 0 0 0 95 5 36
2014 MA-01 47 48 0 5 0 0 0 95 5 21

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 34 41 15 2 5 2 0 78 8 41
2018 MA-01 40 43 10 0 3 3 0 86 3 30
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 31 26 17 14 10 2 0 59 24 42
2018 MA-01 35 26 10 16 10 3 0 63 27 31
2017 MA 32 32 19 6 10 0 0 65 16 31
2017 MA-01 36 43 14 0 7 0 0 79 7 14
2014 MA 49 30 8 5 5 3 0 81 11 36
2014 MA-01 48 28 5 10 10 0 0 76 19 21
2011 MA 43 35 4 4 13 0 0 78 17 23
2011 MA-04 50 31 0 6 13 0 0 81 19 16
2008 MA 41 33 15 7 4 0 0 74 11 27
2008 MA-04 33 25 17 17 8 0 0 58 25 12

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 57 17 12 2 7 2 2 78 10 42
2018 MA-01 58 13 13 3 6 3 3 76 10 31
2017 MA 45 42 6 0 6 0 0 87 6 31
2017 MA-01 50 43 0 0 7 0 0 93 7 14
2014 MA 57 24 14 5 0 0 0 81 5 36
2014 MA-01 52 24 19 5 0 0 0 76 5 21
2011 MA 61 30 4 0 4 0 0 91 4 23
2011 MA-04 63 31 0 0 6 0 0 94 6 16
2008 MA 48 33 11 4 4 0 0 81 7 27
2008 MA-04 42 33 17 8 0 0 0 75 8 12

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 54 27 10 5 0 2 2 85 5 41
2018 MA-01 53 27 10 7 0 0 3 83 7 30
2017 MA 39 39 6 6 10 0 0 77 16 31
2017 MA-01 43 43 7 0 7 0 0 86 7 14
2014 MA 46 43 8 3 0 0 0 89 3 36
2014 MA-01 43 52 5 0 0 0 0 95 0 21
2011 MA 52 39 4 0 4 0 0 91 4 23
2011 MA-04 50 38 6 0 6 0 0 88 6 16
2008 MA 44 41 4 4 7 0 0 85 11 27
2008 MA-04 33 50 0 8 8 0 0 83 17 12

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 57 19 14 2 2 5 0 80 5 42
2018 MA-01 55 19 16 3 0 6 0 79 3 31
2017 MA 48 45 0 0 6 0 0 94 6 31
2017 MA-01 43 50 0 0 7 0 0 93 7 14

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 59 17 10 5 7 2 0 78 13 41
2018 MA-01 60 13 10 7 7 3 0 76 14 30
2017 MA 65 29 3 0 3 0 0 94 3 31
2017 MA-01 64 29 0 0 7 0 0 93 7 14
2014 MA 70 16 3 3 5 0 3 89 8 36
2014 MA-01 67 19 0 5 10 0 0 86 14 21
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 34 29 12 5 7 10 2 72 14 41
2018 MA-01 43 23 7 7 3 13 3 80 12 30
2017 MA 26 19 10 23 6 16 0 54 35 31
2017 MA-01 29 21 7 21 7 14 0 58 33 14
2014 MA 24 41 16 8 8 3 0 67 17 36
2014 MA-01 23 33 24 5 10 5 0 60 15 21
2011 MA 43 22 22 9 4 0 0 65 13 23
2011 MA-04 50 19 13 13 6 0 0 69 19 16

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 31 36 10 5 12 7 0 72 18 42
2018 MA-01 39 32 3 6 10 10 0 79 18 31
2017 MA 19 29 16 19 10 6 0 52 31 31
2017 MA-01 14 43 21 7 7 7 0 62 15 14
2014 MA 16 38 14 22 8 3 0 55 31 36
2014 MA-01 19 24 19 24 10 5 0 45 35 21
2011 MA 35 39 13 9 0 4 0 77 9 23
2011 MA-04 31 44 13 13 0 0 0 75 13 16
2008 MA 19 37 19 11 7 7 0 60 20 27
2008 MA-04 25 42 25 0 8 0 0 67 8 12

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 21 31 17 10 7 14 0 61 19 42
2018 MA-01 26 26 16 10 3 19 0 64 16 31
2017 MA 13 39 19 13 6 10 0 57 21 31
2017 MA-01 7 43 29 7 0 14 0 58 8 14
2014 MA 11 32 16 24 11 5 0 46 37 36
2014 MA-01 14 24 24 19 14 5 0 40 35 21
2011 MA 26 30 22 13 4 4 0 59 18 23
2011 MA-04 31 25 19 19 0 6 0 60 20 16
2008 MA 7 30 22 22 4 15 0 43 30 27
2008 MA-04 8 42 25 17 8 0 0 50 25 12

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 24 26 19 21 7 2 0 51 29 42
2018 MA-01 29 23 19 23 3 3 0 53 27 31
2017 MA 17 23 33 17 10 0 0 40 27 30
2017 MA-01 14 36 36 14 0 0 0 50 14 14
2014 MA 11 43 14 14 19 0 0 54 32 36
2014 MA-01 14 33 19 10 24 0 0 47 33 21
2011 MA 9 61 17 4 9 0 0 70 13 23
2011 MA-04 13 63 13 6 6 0 0 75 13 16
2008 MA 11 37 26 19 7 0 0 48 26 27
2008 MA-04 8 50 17 17 8 0 0 58 25 12
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 31 43 17 7 2 0 0 74 10 42
2018 MA-01 39 35 19 6 0 0 0 74 6 31
2017 MA 26 48 19 3 3 0 0 74 6 31
2017 MA-01 29 36 36 0 0 0 0 64 0 14
2014 MA 30 41 22 3 5 0 0 70 8 36
2014 MA-01 33 24 33 0 10 0 0 57 10 21
2011 MA 43 52 4 0 0 0 0 96 0 23
2011 MA-04 50 44 6 0 0 0 0 94 0 16

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 37 34 17 5 2 2 2 74 8 41
2018 MA-01 40 33 13 7 0 3 3 79 7 30
2017 MA 35 42 13 3 6 0 0 77 10 31
2017 MA-01 36 43 14 0 7 0 0 79 7 14
2014 MA 51 35 0 5 8 0 0 86 14 36
2014 MA-01 47 38 0 5 10 0 0 86 14 21
2011 MA 48 35 0 9 9 0 0 83 17 23
2011 MA-04 50 31 0 6 13 0 0 81 19 16
2008 MA 30 41 11 7 4 7 0 76 12 27
2008 MA-04 42 33 0 8 8 8 0 82 18 12

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 33 31 21 7 5 2 0 66 12 42
2018 MA-01 35 29 23 6 3 3 0 67 10 31

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 17 27 15 12 15 15 0 51 31 41
2018 MA-01 23 29 16 10 13 10 0 57 25 31
2017 MA 16 42 19 10 6 6 0 62 17 31
2017 MA-01 14 36 29 0 7 14 0 58 8 14
2014 MA 22 30 27 3 11 8 0 56 15 36
2014 MA-01 24 23 29 0 14 10 0 52 16 21
2011 MA 17 26 13 9 13 9 13 56 28 23
2011 MA-04 19 13 13 13 19 13 13 42 42 16

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 29 26 14 12 14 2 2 58 28 42
2018 MA-01 32 19 13 16 13 3 3 55 31 31
2017 MA 29 26 19 13 6 6 0 59 21 31
2017 MA-01 29 29 29 0 7 7 0 62 8 14
2014 MA 24 43 24 8 0 0 0 68 8 36
2014 MA-01 14 48 24 14 0 0 0 62 14 21
2011 MA 13 43 13 26 4 0 0 57 30 23
2011 MA-04 19 50 13 13 6 0 0 69 19 16
2008 MA 7 30 19 26 15 4 0 38 42 27
2008 MA-04 17 17 25 25 17 0 0 33 42 12

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 17 21 14 17 17 7 7 44 39 42
2018 MA-01 23 23 16 16 16 3 3 48 34 31
2017 MA 10 26 23 16 16 6 3 39 36 31
2017 MA-01 14 14 36 21 7 0 7 31 31 14
2014 MA 3 32 27 19 11 3 5 38 32 36
2014 MA-01 0 28 24 24 19 5 0 30 45 21
2011 MA 9 35 13 22 13 4 4 48 38 23
2011 MA-04 13 38 13 13 19 0 6 53 33 16
2008 MA 15 11 22 26 19 4 4 28 48 27
2008 MA-04 17 17 17 8 33 0 8 36 45 12

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 17 24 24 19 12 5 0 43 33 42
2018 MA-01 23 26 23 19 10 0 0 48 29 31
2017 MA 13 19 39 19 3 6 0 34 24 31
2017 MA-01 14 14 43 21 0 7 0 31 23 14

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 50 33 10 5 0 2 0 85 5 42
2018 MA-01 52 32 10 3 0 3 0 87 3 31
2017 MA 35 42 13 3 3 0 3 80 7 31
2017 MA-01 50 14 21 7 0 0 7 69 8 14
2014 MA 51 35 14 0 0 0 0 86 0 36
2014 MA-01 38 43 19 0 0 0 0 81 0 21

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 50 29 12 5 2 2 0 80 7 42
2018 MA-01 52 29 10 6 0 3 0 83 7 31
2017 MA 39 42 6 6 3 3 0 83 10 31
2017 MA-01 43 29 14 7 0 7 0 77 8 14
2014 MA 49 35 11 5 0 0 0 84 5 36
2014 MA-01 43 29 19 10 0 0 0 71 10 21
2011 MA 48 39 4 4 4 0 0 87 9 23
2011 MA-04 63 25 6 6 0 0 0 88 6 16

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 52 33 7 2 5 0 0 86 7 42
2018 MA-01 55 32 6 3 3 0 0 87 6 31
2017 MA 42 39 13 6 0 0 0 81 6 31
2017 MA-01 36 29 29 7 0 0 0 64 7 14
2014 MA 54 35 8 3 0 0 0 89 3 36
2014 MA-01 43 38 14 5 0 0 0 81 5 21
2011 MA 52 35 4 4 4 0 0 87 9 23
2011 MA-04 63 19 6 6 6 0 0 81 13 16
2008 MA 33 52 7 4 4 0 0 85 7 27
2008 MA-04 42 42 8 0 8 0 0 83 8 12

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 45 33 7 5 10 0 0 79 14 42
2018 MA-01 48 32 10 3 6 0 0 81 10 31
2017 MA 29 42 16 10 3 0 0 71 13 31
2017 MA-01 14 50 29 7 0 0 0 64 7 14
2014 MA 30 46 5 14 5 0 0 76 19 36
2014 MA-01 24 43 10 14 10 0 0 67 24 21
2011 MA 39 57 4 0 0 0 0 96 0 23
2011 MA-04 56 38 6 0 0 0 0 94 0 16

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 46 29 10 5 10 0 0 76 15 41
2018 MA-01 50 23 13 7 7 0 0 73 13 30
2017 MA 35 35 16 6 6 0 0 71 13 31
2017 MA-01 21 50 21 7 0 0 0 71 7 14
2014 MA 33 43 8 14 3 0 0 76 16 36
2014 MA-01 24 38 14 19 5 0 0 62 24 21
2011 MA 43 35 9 9 0 4 0 82 9 23
2011 MA-04 63 25 6 6 0 0 0 88 6 16
2008 MA 30 56 7 7 0 0 0 85 7 27
2008 MA-04 33 50 0 17 0 0 0 83 17 12

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 38 19 14 10 14 5 0 60 25 42
2018 MA-01 42 16 13 13 10 6 0 62 24 31
2017 MA 29 29 26 6 3 6 0 62 10 31
2017 MA-01 14 36 36 7 0 7 0 54 8 14
2014 MA 33 35 16 5 5 5 0 72 11 36
2014 MA-01 19 33 24 9 5 10 0 58 15 21
2011 MA 35 35 9 9 0 13 0 80 10 23
2011 MA-04 50 25 6 6 0 13 0 86 7 16
2008 MA 33 33 15 7 4 7 0 72 12 27
2008 MA-04 42 25 8 8 8 8 0 73 18 12
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 MA 19 60 21 42
2018 MA-01 19 61 19 31
2017 MA 13 58 29 31
2017 MA-01 7 50 43 14
2014 MA 8 70 21 36
2014 MA-01 5 77 19 21
2011 MA 4 83 13 23
2011 MA-04 6 75 19 16
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 19 5 29 5 5 33 5 38 15 42
2018 MA-01 23 6 19 6 3 35 6 50 17 31
2017 MA 10 16 26 6 10 26 6 38 24 31
2017 MA-01 7 14 14 0 14 36 14 43 29 14
2014 MA 19 16 30 8 0 22 5 48 11 36
2014 MA-01 14 14 38 10 0 19 5 38 13 21

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 46 17 22 5 5 5 0 67 10 41
2018 MA-01 55 13 23 3 3 3 0 70 7 31
2017 MA 23 37 17 3 10 10 0 67 15 30
2017 MA-01 21 36 21 7 7 7 0 62 15 14
2014 MA 43 16 30 5 0 5 0 63 6 36
2014 MA-01 38 9 38 10 0 5 0 50 10 21
2011 MA 35 48 13 0 0 4 0 86 0 23
2011 MA-04 38 44 13 0 0 6 0 87 0 16
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 MA 0 100 42
2018 MA-01 0 100 31

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 20 5 34 0 0 37 5 42 0 41
2018 MA-01 23 6 32 0 0 35 3 47 0 31
2017 MA 10 23 32 0 3 23 10 48 5 31
2017 MA-01 7 14 29 0 7 29 14 38 13 14
2014 MA 17 22 36 3 3 17 3 48 7 35
2014 MA-01 14 14 48 5 0 14 5 35 6 21

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 39 27 24 2 0 7 0 71 3 41
2018 MA-01 45 23 23 0 0 10 0 75 0 31
2017 MA 29 45 13 3 0 3 6 82 4 31
2017 MA-01 21 29 21 7 0 7 14 64 9 14
2014 MA 43 16 24 5 3 8 0 65 9 36
2014 MA-01 38 14 33 10 0 5 0 55 10 21
2011 MA 39 26 22 0 9 4 0 68 9 23
2011 MA-04 31 25 25 0 13 6 0 60 13 16
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 2 22 22 17 37 0 0 24 54 41
2018 MA-01 3 27 27 13 30 0 0 30 43 30
2017 MA 10 30 13 20 23 0 3 41 45 30
2017 MA-01 8 23 15 15 31 0 8 33 50 13

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 5 24 33 17 21 0 0 29 38 42
2018 MA-01 6 32 23 13 26 0 0 39 39 31
2017 MA 13 23 39 16 10 0 0 35 26 31
2017 MA-01 0 21 43 21 14 0 0 21 36 14

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 10 24 29 19 19 0 0 33 38 42
2018 MA-01 13 29 26 10 23 0 0 42 32 31
2017 MA 17 31 21 14 17 0 0 48 31 29
2017 MA-01 0 42 8 25 25 0 0 42 50 12

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 26 19 21 10 21 2 0 46 32 42
2018 MA-01 29 19 16 10 23 3 0 50 33 31
2017 MA 19 29 19 13 13 6 0 52 28 31
2017 MA-01 7 29 14 29 14 7 0 38 46 14

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 57 17 12 2 0 2 10 84 3 42
2018 MA-01 65 10 10 3 0 3 10 85 4 31
2017 MA 47 23 0 0 0 0 30 100 0 30
2017 MA-01 38 31 0 0 0 0 31 100 0 13

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 36 26 19 10 10 0 0 62 19 42
2018 MA-01 39 29 19 3 10 0 0 68 13 31
2017 MA 26 48 16 6 3 0 0 74 10 31
2017 MA-01 7 64 21 7 0 0 0 71 7 14

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 26 36 19 10 10 0 0 62 19 42
2018 MA-01 32 32 19 10 6 0 0 65 16 31
2017 MA 23 32 29 10 6 0 0 55 16 31
2017 MA-01 7 43 29 21 0 0 0 50 21 14

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 21 33 26 7 12 0 0 55 19 42
2018 MA-01 26 32 16 10 16 0 0 58 26 31
2017 MA 23 32 32 10 3 0 0 55 13 31
2017 MA-01 7 57 14 21 0 0 0 64 21 14

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 43 26 17 2 12 0 0 69 14 42
2018 MA-01 48 23 13 3 13 0 0 71 16 31
2017 MA 42 29 19 6 3 0 0 71 10 31
2017 MA-01 29 36 21 14 0 0 0 64 14 14

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 31 24 19 19 5 0 2 56 24 42
2018 MA-01 32 26 16 16 6 0 3 60 23 31
2017 MA 29 45 16 10 0 0 0 74 10 31
2017 MA-01 21 57 7 14 0 0 0 79 14 14

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 43 26 17 5 7 0 2 71 12 42
2018 MA-01 48 23 13 6 6 0 3 73 13 31
2017 MA 32 39 16 0 13 0 0 71 13 31
2017 MA-01 29 36 29 0 7 0 0 64 7 14

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 69 10 10 10 0 2 0 80 10 42
2018 MA-01 71 6 10 10 0 3 0 80 10 31

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 81 10 2 2 2 0 2 93 5 42
2018 MA-01 81 10 3 3 0 0 3 93 3 31
2017 MA 68 16 3 0 3 3 6 93 4 31
2017 MA-01 57 21 7 0 0 7 7 92 0 14

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 71 21 5 2 0 0 0 93 2 42
2018 MA-01 77 16 6 0 0 0 0 94 0 31
2017 MA 61 19 10 0 6 3 0 83 7 31
2017 MA-01 57 29 7 0 0 7 0 92 0 14

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 73 15 8 0 5 0 0 88 5 40
2018 MA-01 69 17 10 0 3 0 0 86 3 29
2017 MA 63 23 7 3 0 3 0 90 3 30
2017 MA-01 54 15 15 8 0 8 0 75 8 13

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 51 5 0 0 0 0 44 100 0 41
2018 MA-01 50 3 0 0 0 0 47 100 0 30
2017 MA 58 6 0 0 0 0 35 100 0 31
2017 MA-01 43 14 0 0 0 0 43 100 0 14

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 55 21 7 7 7 0 2 78 15 42
2018 MA-01 58 23 6 3 6 0 3 83 10 31
2017 MA 48 41 10 0 0 0 0 90 0 29
2017 MA-01 36 50 14 0 0 0 0 86 0 14

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 57 21 10 2 5 0 5 83 8 42
2018 MA-01 58 19 10 3 6 0 3 80 10 31
2017 MA 74 19 3 0 0 3 0 97 0 31
2017 MA-01 64 21 7 0 0 7 0 92 0 14

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 48 31 12 5 2 2 0 80 7 42
2018 MA-01 45 29 16 3 3 3 0 77 7 31
2017 MA 32 39 19 0 3 0 6 76 3 31
2017 MA-01 7 64 21 0 0 0 7 77 0 14

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 14 33 36 7 10 0 0 48 17 42
2018 MA-01 19 29 35 6 10 0 0 48 16 31
2017 MA 10 45 35 6 3 0 0 55 10 31
2017 MA-01 7 29 50 7 7 0 0 36 14 14

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 7 32 29 22 10 0 0 32 39 41
2018 MA-01 7 33 30 20 10 0 0 30 40 30
2017 MA 3 16 42 29 10 0 0 39 19 31
2017 MA-01 7 14 50 29 0 0 0 29 21 14

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 34 24 27 5 10 0 0 59 15 41
2018 MA-01 43 27 13 7 10 0 0 70 17 30
2017 MA 23 39 19 6 10 3 0 63 17 31
2017 MA-01 29 29 29 7 7 0 0 57 14 14

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 34 29 12 15 10 0 0 63 24 41
2018 MA-01 37 30 10 13 10 0 0 67 23 30
2017 MA 19 35 16 16 10 3 0 57 27 31
2017 MA-01 14 36 36 7 7 0 0 50 14 14
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 5 17 40 17 21 0 0 5 95 42
2018 MA-01 6 19 42 13 19 0 0 6 94 31
2017 MA 23 32 16 6 19 3 0 23 77 31
2017 MA-01 14 43 7 7 21 7 0 15 85 14

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 MA 23 40
2018 MA-01 17 29
2017 MA 22 23
2017 MA-01 27 11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 MA 43 40
2018 MA-01 34 29
2017 MA 17 23
2017 MA-01 9 11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 MA 20 40
2018 MA-01 21 29
2017 MA 13 23
2017 MA-01 9 11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 MA 13 40
2018 MA-01 10 29
2017 MA 22 23
2017 MA-01 18 11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 MA 15 40
2018 MA-01 14 29
2017 MA 0 23
2017 MA-01 0 11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 MA 45 40
2018 MA-01 38 29

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 MA 50 40
2018 MA-01 48 29
2017 MA 43 23
2017 MA-01 45 11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 MA 3 39 25 6 6 22 36
2018 MA-01 4 46 19 8 8 15 26
2017 MA 10 65 10 0 0 15 20
2017 MA-01 10 70 10 0 0 10 10

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 MA 8 93 40
2018 MA-01 10 90 29

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 8 20 8 18 43 3 3 29 63 40
2018 MA-01 10 24 3 24 34 0 3 36 61 29
2017 MA 4 26 13 17 26 9 4 35 50 23
2017 MA-01 0 36 18 9 27 9 0 40 40 11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 0 10 8 18 55 0 10 11 81 40
2018 MA-01 0 10 7 21 48 0 14 12 80 29
2017 MA 4 13 9 22 35 9 9 21 68 23
2017 MA-01 0 18 9 9 45 9 9 22 67 11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 MA 50 14 2 7 12 0 14 75 22 42
2018 MA-01 52 13 3 6 10 0 16 77 19 31
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