2018 Public Service Employee Survey Results for Employment and Social Development Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 47 6 8 3 0 1 83 11 750
2018 Non-shift worker 26 47 9 12 5 0 0 74 17 13883
2017 Shift worker 34 43 12 8 4 0 0 77 12 959
2017 Non-shift worker 27 42 11 14 6 0 0 69 20 14836
2014 Shift worker 30 42 11 12 4 0 0 72 17 872
2014 Non-shift worker 23 41 12 15 8 0 0 65 23 14352
2011 Shift worker 29 43 12 11 5 0 1 72 16 1168
2011 Non-shift worker 24 41 12 15 8 0 1 66 22 15635
2008 Shift worker 24 41 14 15 5 0 0 65 20 590
2008 Non-shift worker 21 41 13 16 8 0 1 63 24 14114

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 39 20 9 3 0 0 68 12 751
2018 Non-shift worker 35 39 13 8 4 0 0 74 13 13833
2017 Shift worker 31 37 18 8 6 0 0 68 14 958
2017 Non-shift worker 35 39 13 8 5 0 0 74 12 14832
2014 Shift worker 24 40 19 8 7 0 0 65 16 875
2014 Non-shift worker 31 40 14 9 6 0 0 71 15 14364
2011 Shift worker 32 34 17 11 7 0 0 66 18 1167
2011 Non-shift worker 36 37 12 8 6 0 0 73 14 15637
2008 Shift worker 29 39 16 12 5 0 0 67 17 591
2008 Non-shift worker 32 41 13 9 5 0 0 73 14 14108

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 39 13 7 3 0 0 77 10 746
2018 Non-shift worker 41 39 9 7 4 0 0 81 10 13764
2017 Shift worker 37 39 10 9 5 0 0 76 14 957
2017 Non-shift worker 43 38 9 7 4 0 0 81 10 14827
2014 Shift worker 33 39 12 8 7 0 0 73 15 873
2014 Non-shift worker 38 39 10 8 5 0 0 78 12 14351
2011 Shift worker 35 39 9 9 7 0 0 75 16 1165
2011 Non-shift worker 40 40 8 6 5 0 0 81 11 15654
2008 Shift worker 33 43 10 8 5 0 0 77 13 590
2008 Non-shift worker 40 42 8 6 4 0 0 82 10 14113

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 36 10 5 4 1 1 81 9 752
2018 Non-shift worker 40 35 11 8 5 0 1 76 13 13843
2017 Shift worker 43 33 12 6 5 0 1 77 11 959
2017 Non-shift worker 40 34 10 8 6 0 1 75 15 14828
2014 Shift worker 34 31 17 7 7 1 3 68 15 873
2014 Non-shift worker 33 35 13 10 8 0 1 68 18 14352
2011 Shift worker 29 36 16 8 8 1 2 67 17 1165
2011 Non-shift worker 35 37 11 10 6 0 1 73 16 15654

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 45 15 8 2 0 0 75 10 748
2018 Non-shift worker 33 42 12 8 5 0 0 75 12 13814
2017 Shift worker 32 42 14 7 4 0 0 74 12 960
2017 Non-shift worker 32 44 11 7 5 0 0 76 12 14840
2014 Shift worker 24 47 16 6 6 0 0 71 12 875
2014 Non-shift worker 27 45 13 9 6 0 0 72 15 14356
2011 Shift worker 30 40 15 8 6 0 0 70 15 1165
2011 Non-shift worker 31 41 12 9 6 0 0 73 15 15634
2008 Shift worker 32 43 14 7 4 0 0 75 11 591
2008 Non-shift worker 33 42 11 9 5 0 0 75 14 14002

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 34 19 11 7 0 0 63 18 753
2018 Non-shift worker 26 35 17 13 9 0 0 61 22 13865
2017 Shift worker 29 35 17 10 9 0 0 64 19 958
2017 Non-shift worker 25 36 16 14 9 0 0 61 23 14837
2014 Shift worker 22 33 20 14 10 0 0 55 24 874
2014 Non-shift worker 19 35 18 16 11 0 0 54 27 14356
2011 Shift worker 20 36 17 15 12 0 0 55 27 1164
2011 Non-shift worker 19 36 17 16 12 0 0 55 28 15659

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 42 11 4 2 0 0 82 7 753
2018 Non-shift worker 32 42 12 9 4 0 0 74 14 13867
2017 Shift worker 40 39 12 6 2 0 0 80 8 959
2017 Non-shift worker 32 44 11 9 4 0 0 76 13 14833

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 39 8 4 1 0 0 87 5 749
2018 Non-shift worker 45 40 8 4 2 0 0 86 6 13854
2017 Shift worker 45 39 9 4 2 1 0 85 6 960
2017 Non-shift worker 42 41 9 5 3 0 0 83 7 14816
2014 Shift worker 37 43 11 5 3 1 0 80 8 875
2014 Non-shift worker 37 42 12 5 3 0 0 79 9 14354
2011 Shift worker 31 44 13 8 4 1 0 75 12 1164
2011 Non-shift worker 35 43 12 6 4 1 0 78 10 15643
2008 Shift worker 41 41 12 4 2 0 0 83 6 591
2008 Non-shift worker 41 40 9 5 3 1 0 82 9 14101

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 39 15 9 5 0 0 70 14 747
2018 Non-shift worker 29 38 15 11 8 0 0 66 19 13815
2017 Shift worker 29 38 17 9 7 0 0 67 16 959
2017 Non-shift worker 27 38 15 11 9 0 0 65 20 14828

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 37 11 3 1 0 0 85 4 741
2018 Non-shift worker 49 35 10 4 2 0 0 85 6 13730
2017 Shift worker 48 35 12 3 1 0 0 84 5 959
2017 Non-shift worker 51 35 9 3 2 0 0 86 5 14810
2014 Shift worker 54 32 9 2 2 0 0 87 4 875
2014 Non-shift worker 56 30 9 3 2 0 0 87 4 14348
2011 Shift worker 47 38 10 3 3 0 0 84 6 1167
2011 Non-shift worker 55 32 8 3 2 0 0 87 5 15652

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 33 25 15 7 0 1 52 22 749
2018 Non-shift worker 24 35 16 14 10 0 0 60 23 13796
2017 Shift worker 23 32 20 13 9 1 1 56 23 955
2017 Non-shift worker 25 37 15 14 9 0 1 62 23 14783
2014 Shift worker 14 32 21 18 14 1 2 46 32 875
2014 Non-shift worker 17 37 16 16 13 0 0 54 30 14356
2011 Shift worker 17 31 19 18 14 1 1 49 32 1163
2011 Non-shift worker 22 36 14 15 12 0 1 58 27 15650

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 30 23 13 8 0 1 56 21 746
2018 Non-shift worker 28 32 17 12 9 0 1 61 21 13781
2017 Shift worker 24 34 20 11 9 1 1 59 20 957
2017 Non-shift worker 28 33 17 12 8 0 1 62 21 14791
2014 Shift worker 18 32 22 14 11 1 1 51 26 875
2014 Non-shift worker 23 34 18 14 11 0 0 57 25 14359

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 38 15 6 4 0 0 75 10 748
2018 Non-shift worker 30 39 15 10 6 0 0 69 16 13790
2017 Shift worker 36 40 15 6 3 1 0 77 9 957
2017 Non-shift worker 31 40 13 10 6 0 0 71 16 14796
2014 Shift worker 27 42 15 8 6 1 0 70 14 873
2014 Non-shift worker 25 39 16 12 7 0 0 64 20 14354
2011 Shift worker 31 41 15 8 4 0 0 72 13 1164
2011 Non-shift worker 31 41 13 10 5 0 0 73 15 15639

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 43 12 4 2 0 0 82 6 750
2018 Non-shift worker 38 40 12 6 4 0 0 78 10 13837
2017 Shift worker 39 40 12 6 3 0 0 79 9 958
2017 Non-shift worker 38 40 12 6 4 0 0 78 10 14785
2014 Shift worker 32 45 13 5 5 0 0 77 10 875
2014 Non-shift worker 34 41 13 7 5 0 0 75 12 14345
2011 Shift worker 34 39 14 8 5 0 0 73 13 1165
2011 Non-shift worker 36 42 10 7 4 0 0 78 12 15658
2008 Shift worker 36 44 10 7 3 0 0 80 10 591
2008 Non-shift worker 37 42 9 7 4 0 0 80 11 14113

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 29 9 2 1 0 2 88 3 754
2018 Non-shift worker 41 30 16 7 4 0 2 72 11 13897
2017 Shift worker 56 29 8 2 2 0 2 88 4 959
2017 Non-shift worker 42 32 14 6 3 0 2 76 9 14845
2014 Shift worker 58 29 8 2 1 0 2 89 3 874
2014 Non-shift worker 41 32 16 6 4 0 2 74 10 14362
2011 Shift worker 51 29 11 4 2 0 3 82 7 1165
2011 Non-shift worker 36 32 17 8 6 0 2 69 13 15650
2008 Shift worker 38 39 12 6 3 0 1 78 10 592
2008 Non-shift worker 29 33 20 10 6 0 1 63 17 14108

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 19 30 24 16 1 3 42 27 753
2018 Non-shift worker 11 25 34 19 8 1 2 28 37 13840
2017 Shift worker 7 16 27 23 16 4 7 44 25 957
2017 Non-shift worker 10 22 34 18 10 1 4 29 35 14788
2014 Shift worker 10 23 33 18 9 2 4 29 35 871
2014 Non-shift worker 13 29 34 14 6 1 2 21 43 14339
2011 Shift worker 12 27 31 17 7 2 3 26 42 1165
2011 Non-shift worker 17 31 32 12 6 1 2 18 49 15628
2008 Shift worker 14 34 29 15 6 1 2 21 49 590
2008 Non-shift worker 17 32 32 12 4 1 1 17 50 14086

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 13 21 27 25 5 2 56 22 748
2018 Non-shift worker 9 17 29 25 15 3 2 42 28 13789
2017 Shift worker 7 13 22 22 21 7 8 51 23 956
2017 Non-shift worker 9 17 28 22 16 4 5 42 28 14735
2014 Shift worker 12 21 26 19 12 6 4 34 37 870
2014 Non-shift worker 13 23 31 18 9 3 3 29 39 14329
2011 Shift worker 21 24 25 15 8 3 4 24 49 1165
2011 Non-shift worker 18 24 29 17 8 2 3 26 44 15621
2008 Shift worker 11 29 25 18 9 4 3 29 44 592
2008 Non-shift worker 18 26 28 16 7 2 2 25 46 14071

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 16 26 21 14 4 7 39 31 751
2018 Non-shift worker 15 22 28 18 10 3 4 30 41 13795
2017 Shift worker 10 16 24 17 15 6 11 39 32 956
2017 Non-shift worker 14 21 27 16 11 3 7 30 39 14749
2014 Shift worker 13 22 30 15 9 4 6 27 39 870
2014 Non-shift worker 19 25 26 14 7 3 6 23 48 14327
2011 Shift worker 19 26 23 14 6 4 8 23 51 1164
2011 Non-shift worker 22 26 26 14 7 2 5 22 51 15609
2008 Shift worker 13 27 30 15 6 4 5 23 44 589
2008 Non-shift worker 21 26 27 15 6 2 4 21 50 14064

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 9 25 26 25 2 7 56 16 749
2018 Non-shift worker 10 16 30 24 14 1 4 40 28 13755
2017 Shift worker 6 10 19 24 23 5 13 57 20 952
2017 Non-shift worker 10 16 29 23 14 2 7 40 28 14706
2014 Shift worker 7 12 27 24 18 3 10 47 22 867
2014 Non-shift worker 10 19 32 22 10 1 5 35 32 14302
2011 Shift worker 12 20 23 21 12 1 10 37 37 1162
2011 Non-shift worker 14 21 31 20 9 1 4 31 36 15591
2008 Shift worker 10 19 31 20 11 2 7 33 33 589
2008 Non-shift worker 13 22 33 20 8 1 3 29 36 14060

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 12 21 29 22 3 6 56 21 747
2018 Non-shift worker 14 21 27 20 13 2 4 34 37 13802
2017 Shift worker 6 11 19 23 24 4 13 57 21 958
2017 Non-shift worker 13 20 27 17 14 2 7 35 36 14758
2014 Shift worker 13 18 21 18 18 3 9 41 36 872
2014 Non-shift worker 21 25 26 13 8 1 4 23 49 14334
2011 Shift worker 18 21 26 16 11 2 6 30 42 1165
2011 Non-shift worker 24 25 25 13 7 1 4 22 51 15629
2008 Shift worker 16 21 25 20 11 2 6 33 40 591
2008 Non-shift worker 22 27 26 15 7 1 2 22 50 14062

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 18 24 17 18 6 5 39 34 749
2018 Non-shift worker 13 20 27 20 13 3 3 35 36 13754
2017 Shift worker 12 19 20 15 17 8 8 38 38 953
2017 Non-shift worker 12 19 26 19 14 4 6 36 35 14767
2014 Shift worker 15 18 22 17 14 8 5 37 38 870
2014 Non-shift worker 12 18 26 23 12 3 6 38 33 14320
2011 Shift worker 14 19 23 19 14 5 6 37 37 1159
2011 Non-shift worker 13 18 26 22 12 3 6 38 34 15600
2008 Shift worker 14 26 24 18 9 5 5 30 44 589
2008 Non-shift worker 16 22 28 20 10 2 4 31 39 14075

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 18 30 18 14 4 3 35 32 751
2018 Non-shift worker 17 25 31 14 8 2 2 23 44 13842
2017 Shift worker 10 16 30 15 15 6 7 35 30 957
2017 Non-shift worker 16 23 31 13 9 3 5 24 43 14772
2014 Shift worker 13 18 32 16 11 5 6 30 34 872
2014 Non-shift worker 18 26 31 12 6 3 3 20 47 14327
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 29 19 6 4 10 6 65 12 746
2018 Non-shift worker 21 31 20 10 7 7 4 59 19 13829
2017 Shift worker 31 28 14 7 5 8 8 70 14 957
2017 Non-shift worker 27 30 15 10 7 6 5 63 20 14833
2014 Shift worker 29 30 16 8 7 6 5 65 17 874
2014 Non-shift worker 27 31 16 10 8 5 4 63 19 14357

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 33 8 6 3 2 0 83 9 745
2018 Non-shift worker 42 32 10 9 6 1 0 75 15 13790
2017 Shift worker 50 31 8 6 3 2 1 83 9 956
2017 Non-shift worker 46 30 8 9 6 1 0 77 15 14829
2014 Shift worker 48 31 8 6 5 2 0 80 12 874
2014 Non-shift worker 43 30 9 10 6 1 0 74 16 14353

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 23 19 11 8 19 1 53 23 747
2018 Non-shift worker 13 22 19 15 12 17 2 42 34 13801
2017 Shift worker 16 23 16 11 7 24 3 53 25 956
2017 Non-shift worker 11 21 17 16 12 19 2 41 37 14836
2014 Shift worker 14 22 18 17 11 15 2 44 34 874
2014 Non-shift worker 9 20 20 18 16 15 2 36 41 14360

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 34 7 3 2 1 0 88 5 748
2018 Non-shift worker 46 37 8 6 3 0 0 83 9 13799
2017 Shift worker 51 37 7 3 2 1 0 89 5 955
2017 Non-shift worker 43 39 7 6 3 0 0 83 10 14819
2014 Shift worker 42 42 8 4 3 1 0 84 7 874
2014 Non-shift worker 39 42 9 7 3 0 0 81 10 14354

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 36 17 3 2 3 2 76 5 751
2018 Non-shift worker 36 39 15 5 3 2 1 77 8 13835
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 36 9 6 3 0 1 82 9 746
2018 Non-shift worker 38 35 12 9 5 1 0 74 14 13824
2017 Shift worker 40 36 13 6 4 1 1 77 10 960
2017 Non-shift worker 38 37 11 8 5 1 1 75 13 14833
2014 Shift worker 38 37 12 7 5 1 1 75 12 875
2014 Non-shift worker 34 37 13 9 6 1 0 72 15 14360
2011 Shift worker 35 36 15 9 5 0 0 71 14 1170
2011 Non-shift worker 30 38 13 11 7 1 0 68 18 15653
2008 Shift worker 29 37 16 11 5 1 1 67 17 591
2008 Non-shift worker 26 35 14 13 10 1 1 62 24 14104

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 31 9 3 2 2 0 86 5 742
2018 Non-shift worker 46 30 11 6 4 2 1 79 10 13803
2017 Shift worker 51 30 8 4 3 3 1 84 7 959
2017 Non-shift worker 46 31 11 6 3 2 1 80 9 14836
2014 Shift worker 46 33 11 5 3 2 0 80 8 875
2014 Non-shift worker 41 32 13 7 5 2 1 75 11 14361
2011 Shift worker 40 35 13 6 4 2 0 77 10 1169
2011 Non-shift worker 39 32 14 8 5 2 0 73 13 15651
2008 Shift worker 35 36 15 7 3 3 0 74 10 588
2008 Non-shift worker 35 33 13 8 7 3 1 70 16 14111

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 34 8 4 2 0 0 87 6 742
2018 Non-shift worker 44 33 11 7 4 1 0 78 12 13769
2017 Shift worker 49 32 10 5 2 1 1 82 7 958
2017 Non-shift worker 44 34 10 7 4 1 0 79 11 14822
2014 Shift worker 43 37 9 6 3 1 0 81 10 874
2014 Non-shift worker 39 35 11 9 5 1 0 75 14 14357
2011 Shift worker 39 37 11 8 4 0 0 77 12 1164
2011 Non-shift worker 37 36 10 10 5 1 0 74 16 15644
2008 Shift worker 33 40 14 8 4 2 0 74 12 590
2008 Non-shift worker 34 36 11 11 8 1 0 70 19 14094

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 27 9 2 2 1 0 87 4 747
2018 Non-shift worker 53 27 10 4 4 1 0 81 8 13791
2017 Shift worker 59 23 9 3 4 2 0 84 7 958
2017 Non-shift worker 54 26 10 4 4 2 0 82 8 14826

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 30 8 4 2 1 0 85 7 748
2018 Non-shift worker 48 29 11 6 5 0 0 77 11 13808
2017 Shift worker 56 26 9 4 4 1 0 83 8 956
2017 Non-shift worker 51 28 10 6 5 0 0 79 11 14807
2014 Shift worker 44 35 11 5 4 0 0 79 10 874
2014 Non-shift worker 44 31 11 7 5 0 0 76 12 14348
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 48 8 4 12 0 4 76 16 26
2018 Non-shift worker 30 37 13 10 4 2 4 71 15 2295
2017 Shift worker 30 35 17 7 5 3 3 69 13 40
2017 Non-shift worker 26 41 12 11 5 2 4 71 16 2398
2014 Shift worker 20 44 15 13 4 0 5 67 18 55
2014 Non-shift worker 26 38 13 10 6 2 4 69 17 2494

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 27 14 3 3 11 1 77 7 752
2018 Non-shift worker 31 31 17 7 5 9 0 68 14 13875
2017 Shift worker 35 30 12 4 4 13 1 77 9 959
2017 Non-shift worker 30 31 15 8 6 10 0 68 15 14844
2014 Shift worker 29 31 17 6 6 11 0 68 13 874
2014 Non-shift worker 23 32 18 9 7 11 0 62 18 14352
2011 Shift worker 24 33 19 7 7 10 1 63 16 1166
2011 Non-shift worker 21 29 20 11 9 10 1 56 21 15652

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 32 15 6 4 4 0 74 10 748
2018 Non-shift worker 28 32 18 11 7 3 0 62 19 13833
2017 Shift worker 34 33 16 6 5 6 1 71 12 959
2017 Non-shift worker 27 32 18 11 8 4 0 62 19 14838
2014 Shift worker 24 31 22 10 8 4 0 58 19 875
2014 Non-shift worker 19 31 21 14 10 4 0 53 25 14353
2011 Shift worker 18 30 22 13 12 5 0 51 26 1165
2011 Non-shift worker 16 29 22 15 14 3 0 47 30 15630
2008 Shift worker 19 33 26 10 8 4 0 55 19 591
2008 Non-shift worker 18 31 19 15 13 3 0 51 29 14097

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 30 20 7 5 10 0 66 13 748
2018 Non-shift worker 20 30 21 14 8 7 0 53 24 13820
2017 Shift worker 26 30 18 8 5 13 1 64 15 955
2017 Non-shift worker 20 30 19 14 8 9 0 54 24 14820
2014 Shift worker 18 28 23 14 8 9 0 51 24 875
2014 Non-shift worker 13 27 23 18 11 8 0 44 32 14347
2011 Shift worker 11 26 25 19 12 7 0 40 33 1165
2011 Non-shift worker 9 28 22 21 14 7 0 39 37 15633
2008 Shift worker 12 30 27 17 7 7 1 46 25 590
2008 Non-shift worker 8 28 21 22 14 6 0 39 39 14104

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 34 17 8 6 4 0 67 15 750
2018 Non-shift worker 19 32 18 16 10 4 0 53 28 13862
2017 Shift worker 28 34 17 8 5 7 1 68 14 957
2017 Non-shift worker 20 33 17 15 10 5 0 56 26 14818
2014 Shift worker 20 34 19 13 9 4 0 57 23 875
2014 Non-shift worker 14 31 19 19 13 4 0 47 34 14344
2011 Shift worker 15 33 23 16 10 3 0 49 27 1164
2011 Non-shift worker 11 33 18 21 15 3 0 45 36 15636
2008 Shift worker 16 39 22 14 6 3 0 57 21 591
2008 Non-shift worker 12 35 16 22 13 2 0 48 36 14106
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 45 14 4 2 1 0 80 7 745
2018 Non-shift worker 26 45 17 8 3 1 0 71 12 13841
2017 Shift worker 34 44 15 4 2 2 0 79 6 957
2017 Non-shift worker 27 44 16 8 4 2 0 72 12 14824
2014 Shift worker 26 45 16 7 4 2 0 73 11 875
2014 Non-shift worker 23 43 19 9 5 2 0 67 14 14356
2011 Shift worker 23 43 18 8 5 2 0 68 14 1165
2011 Non-shift worker 22 43 17 11 6 1 0 66 17 15644

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 39 12 7 3 2 1 76 11 749
2018 Non-shift worker 33 39 13 8 4 2 1 74 13 13834
2017 Shift worker 38 38 10 7 3 4 1 79 11 957
2017 Non-shift worker 37 38 11 7 4 3 1 77 11 14813
2014 Shift worker 35 40 10 7 4 3 1 78 11 875
2014 Non-shift worker 37 40 10 7 3 3 1 79 10 14357
2011 Shift worker 31 37 12 10 4 5 1 72 15 1163
2011 Non-shift worker 32 36 12 9 6 4 1 72 15 15605
2008 Shift worker 27 37 15 9 6 6 1 68 16 588
2008 Non-shift worker 27 36 13 11 8 5 1 67 20 14096

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 37 14 5 2 1 0 79 7 748
2018 Non-shift worker 33 39 17 6 4 1 0 73 10 13789

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 24 20 10 7 9 2 58 19 748
2018 Non-shift worker 18 25 20 14 12 9 2 48 29 13837
2017 Shift worker 23 26 16 10 7 13 5 60 21 957
2017 Non-shift worker 18 23 17 14 13 11 3 49 31 14804
2014 Shift worker 18 28 17 10 12 11 3 53 27 875
2014 Non-shift worker 16 23 18 16 15 10 2 44 35 14356
2011 Shift worker 15 23 20 15 10 14 3 46 30 1167
2011 Non-shift worker 13 22 19 16 15 12 3 41 36 15658

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 31 19 10 7 4 0 63 17 751
2018 Non-shift worker 22 33 18 14 11 3 0 57 25 13841
2017 Shift worker 29 35 16 8 7 5 0 67 16 954
2017 Non-shift worker 24 34 16 13 10 3 0 60 24 14827
2014 Shift worker 21 35 18 12 10 3 1 58 23 875
2014 Non-shift worker 17 32 18 16 13 4 1 51 30 14360
2011 Shift worker 17 32 21 14 14 2 1 50 29 1164
2011 Non-shift worker 16 32 18 17 14 2 0 49 32 15650
2008 Shift worker 15 35 25 14 8 3 1 51 23 591
2008 Non-shift worker 14 34 19 18 14 1 0 49 32 14106

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 32 16 9 12 4 2 61 22 749
2018 Non-shift worker 21 29 16 15 16 2 2 52 32 13843
2017 Shift worker 25 28 15 13 12 5 2 57 27 957
2017 Non-shift worker 21 28 14 15 16 3 2 51 33 14824
2014 Shift worker 16 23 19 15 21 4 3 41 39 873
2014 Non-shift worker 14 23 16 19 24 3 2 39 45 14359
2011 Shift worker 14 24 18 20 21 2 2 39 42 1164
2011 Non-shift worker 12 25 16 19 24 2 2 39 45 15643
2008 Shift worker 19 35 15 16 11 3 2 56 28 589
2008 Non-shift worker 16 33 15 18 16 1 1 50 35 14098

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 31 26 8 6 6 1 59 14 753
2018 Non-shift worker 19 34 23 12 8 4 0 56 21 13859
2017 Shift worker 22 28 22 10 7 10 1 56 19 958
2017 Non-shift worker 19 34 21 12 8 6 1 57 21 14816

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 32 10 3 1 2 1 85 5 754
2018 Non-shift worker 44 36 12 3 2 2 0 82 6 13816
2017 Shift worker 45 32 13 3 3 4 1 81 6 957
2017 Non-shift worker 41 35 13 3 3 4 1 80 6 14812
2014 Shift worker 40 37 12 4 3 3 1 80 7 873
2014 Non-shift worker 39 35 14 4 3 5 1 78 7 14346

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 34 7 3 2 1 0 88 5 753
2018 Non-shift worker 43 37 11 5 3 1 0 81 8 13815
2017 Shift worker 49 35 9 3 2 2 0 86 5 956
2017 Non-shift worker 41 39 10 5 2 2 0 82 8 14813
2014 Shift worker 41 37 11 5 4 2 0 79 9 874
2014 Non-shift worker 37 38 13 6 3 3 0 77 9 14355
2011 Shift worker 33 37 16 6 5 4 0 72 11 1164
2011 Non-shift worker 29 38 16 7 6 4 0 70 13 15635

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 33 6 1 2 1 0 91 3 752
2018 Non-shift worker 48 35 9 4 3 0 0 84 7 13803
2017 Shift worker 55 33 7 3 2 1 0 89 4 960
2017 Non-shift worker 46 38 8 5 3 0 0 84 7 14843
2014 Shift worker 45 39 8 3 4 1 0 85 7 875
2014 Non-shift worker 41 38 11 6 4 0 0 80 9 14346
2011 Shift worker 36 38 14 7 4 1 0 75 11 1167
2011 Non-shift worker 33 40 14 7 6 1 0 73 13 15606
2008 Shift worker 33 43 15 6 2 0 0 76 8 591
2008 Non-shift worker 29 41 14 9 6 1 0 71 15 14096

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 32 14 4 3 0 0 79 7 752
2018 Non-shift worker 36 33 16 8 6 1 0 69 14 13814
2017 Shift worker 44 32 13 5 4 1 0 77 9 956
2017 Non-shift worker 34 34 16 9 6 1 0 69 15 14818
2014 Shift worker 28 38 16 10 7 1 0 66 17 875
2014 Non-shift worker 22 35 19 13 9 1 0 58 23 14361
2011 Shift worker 22 36 22 10 9 1 0 59 19 1168
2011 Non-shift worker 22 34 20 12 10 1 0 57 22 15637

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 36 13 4 3 0 0 80 7 752
2018 Non-shift worker 34 35 16 9 5 0 0 70 14 13733
2017 Shift worker 42 35 14 6 3 1 0 77 9 957
2017 Non-shift worker 33 37 15 9 5 0 0 70 14 14825
2014 Shift worker 27 39 18 9 7 1 0 66 16 872
2014 Non-shift worker 22 37 19 13 8 0 0 59 21 14358
2011 Shift worker 21 37 21 11 9 1 0 58 20 1165
2011 Non-shift worker 21 37 19 13 9 1 0 59 22 15608
2008 Shift worker 25 46 18 7 4 1 0 71 11 590
2008 Non-shift worker 23 39 17 14 8 0 0 62 21 14089

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 25 21 9 7 4 0 61 17 750
2018 Non-shift worker 28 24 20 13 10 4 0 54 24 13837
2017 Shift worker 30 24 18 12 9 6 0 58 22 959
2017 Non-shift worker 27 25 20 13 10 5 1 54 25 14827
2014 Shift worker 20 26 23 14 11 6 1 49 27 872
2014 Non-shift worker 21 24 20 16 13 5 1 48 31 14355
2011 Shift worker 20 26 20 14 15 5 0 49 30 1163
2011 Non-shift worker 23 25 19 15 12 6 1 51 29 15631
2008 Shift worker 26 28 16 15 8 7 0 58 25 589
2008 Non-shift worker 22 28 18 16 11 5 1 53 28 14096
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 29 37 34 754
2018 Non-shift worker 30 34 36 13905
2017 Shift worker 28 37 35 958
2017 Non-shift worker 29 36 35 14841
2014 Shift worker 27 37 36 875
2014 Non-shift worker 30 35 36 14360
2011 Shift worker 32 38 30 1164
2011 Non-shift worker 30 37 33 15658

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 5 42 30 4 15 4 215
2018 Non-shift worker 13 36 36 5 5 6 4188
2017 Shift worker 2 33 36 3 16 9 265
2017 Non-shift worker 16 34 33 6 6 6 4272
2014 Shift worker 7 26 42 8 9999 17 238
2014 Non-shift worker 16 30 36 9 9999 9 4277
2011 Shift worker 6 33 39 9 9999 13 374
2011 Non-shift worker 20 30 34 7 9999 10 4717
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 11 89 752
2018 Non-shift worker 13 87 13893

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 81
2018 Non-shift worker 48 1861

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 81
2018 Non-shift worker 58 1861

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 81
2018 Non-shift worker 5 1861

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 81
2018 Non-shift worker 16 1861

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 81
2018 Non-shift worker 42 1862

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 81
2018 Non-shift worker 38 1862

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 81
2018 Non-shift worker 44 1862

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 81
2018 Non-shift worker 39 1862

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 81
2018 Non-shift worker 26 1862

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 62 81
2018 Non-shift worker 56 1862

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 81
2018 Non-shift worker 36 1862

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 81
2018 Non-shift worker 9 1862

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 81
2018 Non-shift worker 11 1862

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 81
2018 Non-shift worker 47 1862

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 81
2018 Non-shift worker 25 1862

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 81
2018 Non-shift worker 18 1862

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 81
2018 Non-shift worker 53 1860

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 81
2018 Non-shift worker 27 1860

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 81
2018 Non-shift worker 22 1860

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 81
2018 Non-shift worker 6 1860

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 81
2018 Non-shift worker 13 1860

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 81
2018 Non-shift worker 12 1860

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 81
2018 Non-shift worker 26 1860

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 76
2018 Non-shift worker 12 1744

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 76
2018 Non-shift worker 19 1744

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 76
2018 Non-shift worker 11 1744

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 76
2018 Non-shift worker 11 1744

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 76
2018 Non-shift worker 11 1744

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 76
2018 Non-shift worker 12 1744

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 76
2018 Non-shift worker 28 1744

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 76
2018 Non-shift worker 9 1744

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 76
2018 Non-shift worker 45 1744

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 76
2018 Non-shift worker 51 1744

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 76
2018 Non-shift worker 14 1744

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 16 17 3 3 27 9 64 8 751
2018 Non-shift worker 16 17 22 6 6 27 7 48 18 13849
2017 Shift worker 19 16 15 4 4 30 12 61 13 959
2017 Non-shift worker 15 16 18 6 7 28 9 50 21 14843
2014 Shift worker 16 16 16 5 5 29 13 55 17 873
2014 Non-shift worker 13 16 20 6 6 30 8 47 20 14357

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 30 15 3 2 7 2 78 6 752
2018 Non-shift worker 30 31 19 6 5 9 1 68 12 13854
2017 Shift worker 33 32 14 3 3 12 3 76 7 954
2017 Non-shift worker 29 30 17 6 5 11 1 68 13 14816
2014 Shift worker 27 32 16 4 4 15 2 71 10 873
2014 Non-shift worker 23 29 20 6 5 16 1 62 13 14358
2011 Shift worker 32 37 15 4 3 8 0 76 8 1165
2011 Non-shift worker 28 35 17 7 4 9 0 70 12 15635
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 5 95 750
2018 Non-shift worker 7 93 13855

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 39
2018 Non-shift worker 36 977

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 72 39
2018 Non-shift worker 76 977

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 39
2018 Non-shift worker 3 977

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 39
2018 Non-shift worker 26 974

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 39
2018 Non-shift worker 20 974

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 39
2018 Non-shift worker 6 974

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 39
2018 Non-shift worker 21 974

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 39
2018 Non-shift worker 8 974

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 39
2018 Non-shift worker 17 974

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 39
2018 Non-shift worker 23 974

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 39
2018 Non-shift worker 0 974

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 39
2018 Non-shift worker 18 974

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 39
2018 Non-shift worker 32 978

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 39
2018 Non-shift worker 4 978

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 39
2018 Non-shift worker 19 978

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 39
2018 Non-shift worker 45 978

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 37
2018 Non-shift worker 4 915

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 37
2018 Non-shift worker 3 915

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 37
2018 Non-shift worker 4 915

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 37
2018 Non-shift worker 14 915

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 37
2018 Non-shift worker 11 915

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 37
2018 Non-shift worker 28 915

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 59 37
2018 Non-shift worker 45 915

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 37
2018 Non-shift worker 60 915

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 37
2018 Non-shift worker 14 915

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 17 15 3 2 28 8 69 7 751
2018 Non-shift worker 17 17 23 3 4 30 6 54 11 13862
2017 Shift worker 20 18 14 3 3 33 10 65 9 956
2017 Non-shift worker 17 16 19 3 3 32 9 57 11 14837
2014 Shift worker 17 21 14 3 4 32 10 64 11 874
2014 Non-shift worker 14 16 21 3 3 36 8 52 11 14351

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 30 12 3 1 10 2 81 5 749
2018 Non-shift worker 32 31 19 3 3 10 1 71 8 13881
2017 Shift worker 36 30 13 3 2 14 3 79 6 957
2017 Non-shift worker 32 30 16 3 3 13 2 74 7 14821
2014 Shift worker 29 33 12 3 3 18 3 78 7 873
2014 Non-shift worker 25 29 19 3 3 19 2 69 8 14348
2011 Shift worker 37 37 12 3 2 9 0 81 5 1167
2011 Non-shift worker 32 36 15 4 2 11 0 76 7 15624
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 23 18 19 24 1 1 38 44 749
2018 Non-shift worker 16 21 21 16 24 0 2 38 40 13877
2017 Shift worker 16 21 18 15 27 1 2 38 43 959
2017 Non-shift worker 18 22 19 16 22 0 2 41 39 14816

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 27 28 13 5 0 1 54 18 752
2018 Non-shift worker 17 24 29 17 12 0 1 42 29 13850
2017 Shift worker 28 25 25 12 9 0 2 54 21 955
2017 Non-shift worker 18 25 27 16 12 0 2 44 29 14821

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 26 20 8 6 1 6 64 15 747
2018 Non-shift worker 23 26 24 14 10 0 3 51 25 13807
2017 Shift worker 35 23 18 9 7 1 6 62 18 955
2017 Non-shift worker 24 26 22 13 10 1 5 52 24 14789

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 24 21 12 8 2 2 58 20 751
2018 Non-shift worker 20 23 24 17 13 1 2 44 31 13809
2017 Shift worker 32 23 20 11 9 2 4 58 21 955
2017 Non-shift worker 21 24 22 15 13 1 3 47 30 14823

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 22 9 2 1 1 8 87 4 751
2018 Non-shift worker 51 22 11 4 3 1 9 79 8 13824
2017 Shift worker 55 20 10 3 2 1 10 83 5 957
2017 Non-shift worker 48 21 11 4 3 1 12 79 9 14801

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 26 20 11 6 0 2 61 18 753
2018 Non-shift worker 29 26 22 11 10 0 1 56 21 13861
2017 Shift worker 32 29 20 10 7 0 1 62 17 956
2017 Non-shift worker 28 29 22 12 8 0 1 58 20 14788

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 28 20 9 3 2 3 65 13 753
2018 Non-shift worker 24 32 25 10 6 1 2 57 17 13824
2017 Shift worker 35 27 19 9 5 2 3 66 15 954
2017 Non-shift worker 27 31 22 11 6 1 2 60 18 14787

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 31 19 9 3 1 4 68 12 752
2018 Non-shift worker 22 31 25 13 8 1 2 53 22 13834
2017 Shift worker 36 28 18 8 4 2 4 68 13 954
2017 Non-shift worker 23 30 23 13 8 1 2 55 21 14775

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 29 17 7 4 1 4 70 12 752
2018 Non-shift worker 27 31 22 11 7 0 2 59 18 13823
2017 Shift worker 40 29 14 7 5 2 4 72 13 954
2017 Non-shift worker 29 30 20 11 6 1 2 62 18 14782

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 31 22 10 7 1 2 60 17 749
2018 Non-shift worker 22 29 25 14 9 0 1 52 23 13778
2017 Shift worker 31 28 22 9 7 1 3 61 16 954
2017 Non-shift worker 23 30 23 13 9 1 2 55 22 14757

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 21 14 5 3 1 4 78 8 748
2018 Non-shift worker 46 24 14 7 5 0 3 73 13 13778
2017 Shift worker 53 23 12 5 4 0 3 78 9 956
2017 Non-shift worker 48 24 14 7 5 0 2 74 12 14809

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 16 7 3 3 1 6 86 6 746
2018 Non-shift worker 62 16 8 3 3 1 6 84 7 13805

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 71 11 6 4 3 1 4 86 7 751
2018 Non-shift worker 67 13 6 3 4 1 5 85 8 13801
2017 Shift worker 69 11 6 4 4 1 6 85 8 955
2017 Non-shift worker 69 13 6 4 3 1 4 87 7 14819

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 17 9 4 2 0 3 84 6 748
2018 Non-shift worker 55 25 11 4 3 0 2 82 7 13847
2017 Shift worker 62 19 8 4 2 0 5 85 6 954
2017 Non-shift worker 56 25 9 4 3 0 3 85 6 14808

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 14 7 4 4 0 3 84 8 748
2018 Non-shift worker 56 20 11 6 5 0 2 78 11 13809
2017 Shift worker 67 14 7 3 4 0 5 85 8 956
2017 Non-shift worker 61 18 8 5 4 1 3 82 9 14806

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 4 4 1 1 1 26 92 3 739
2018 Non-shift worker 50 10 5 2 1 0 32 88 4 13758
2017 Shift worker 62 7 4 1 1 1 26 93 2 956
2017 Non-shift worker 52 10 4 2 1 0 30 89 4 14795

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 15 11 4 2 1 7 82 7 741
2018 Non-shift worker 59 19 9 3 2 1 7 84 6 13800
2017 Shift worker 59 16 9 4 3 0 9 83 7 952
2017 Non-shift worker 61 17 8 3 2 1 8 86 6 14732

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 17 12 9 12 1 3 65 22 749
2018 Non-shift worker 59 16 9 5 6 0 5 79 12 13851
2017 Shift worker 44 18 13 9 11 1 4 65 22 958
2017 Non-shift worker 56 17 9 6 6 1 5 77 13 14822

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 25 17 7 5 0 3 70 13 746
2018 Non-shift worker 43 29 16 5 3 0 3 75 9 13832
2017 Shift worker 45 27 16 5 4 0 3 75 9 957
2017 Non-shift worker 45 30 14 5 3 0 3 78 8 14794

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 33 33 11 4 0 0 52 15 754
2018 Non-shift worker 13 30 37 14 5 0 0 43 20 13894
2017 Shift worker 16 32 35 11 6 0 0 49 17 956
2017 Non-shift worker 11 30 38 14 7 0 0 41 21 14841

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 15 37 24 14 0 0 38 25 745
2018 Non-shift worker 12 21 39 19 8 0 0 28 33 13738
2017 Shift worker 7 18 37 22 16 1 1 38 25 954
2017 Non-shift worker 10 21 39 20 9 0 0 29 32 14803

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 40 14 5 3 3 0 78 8 753
2018 Non-shift worker 31 41 14 8 4 2 0 73 12 13859
2017 Shift worker 23 40 18 9 4 6 0 67 14 957
2017 Non-shift worker 28 41 14 8 5 3 0 72 14 14834

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 38 15 11 6 1 0 68 17 752
2018 Non-shift worker 23 36 17 13 8 2 0 60 22 13869
2017 Shift worker 19 42 19 11 8 2 0 62 19 959
2017 Non-shift worker 18 39 17 15 9 2 0 58 24 14830
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 24 22 14 16 1 1 22 78 752
2018 Non-shift worker 24 24 21 14 15 1 1 25 75 13897
2017 Shift worker 24 21 21 14 18 2 1 25 75 960
2017 Non-shift worker 29 22 19 12 14 2 1 30 70 14844

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 570
2018 Non-shift worker 22 10199
2017 Shift worker 26 690
2017 Non-shift worker 20 9998

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 570
2018 Non-shift worker 36 10199
2017 Shift worker 38 690
2017 Non-shift worker 31 9998

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 570
2018 Non-shift worker 28 10199
2017 Shift worker 25 690
2017 Non-shift worker 24 9998

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 570
2018 Non-shift worker 45 10199
2017 Shift worker 38 690
2017 Non-shift worker 45 9998

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 570
2018 Non-shift worker 8 10199
2017 Shift worker 10 690
2017 Non-shift worker 7 9998

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 570
2018 Non-shift worker 29 10199

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 570
2018 Non-shift worker 36 10199
2017 Shift worker 41 690
2017 Non-shift worker 41 9998

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 5 51 17 9 5 11 551
2018 Non-shift worker 4 42 19 11 6 18 9769
2017 Shift worker 7 51 19 7 4 11 678
2017 Non-shift worker 5 49 19 9 4 13 9803

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 36 64 569
2018 Non-shift worker 28 72 10139

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 24 17 17 17 1 8 44 37 570
2018 Non-shift worker 9 20 17 19 27 1 7 32 50 10164
2017 Shift worker 14 22 16 14 23 2 9 40 42 697
2017 Non-shift worker 10 21 15 17 27 2 9 34 49 10042

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 12 18 21 35 1 6 20 61 569
2018 Non-shift worker 3 10 13 19 48 2 5 14 72 10174
2017 Shift worker 3 8 14 18 45 2 9 13 71 697
2017 Non-shift worker 3 8 11 17 53 2 7 12 76 10043

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 17 16 10 10 1 10 60 22 752
2018 Non-shift worker 34 16 16 11 13 1 8 56 27 13882
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