2018 Public Service Employee Survey Results for Citizen Services - Processing Centre (Passport) - Quebec

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Employment and Social Development Canada 27 47 9 12 5 0 1 74 17 14690
2018 Service Canada 26 48 8 13 5 0 0 75 18 8671
2018 Quebec 25 54 10 8 2 0 0 79 11 1574
2018 Citizen Services Branch - Quebec 28 49 12 10 3 0 0 76 12 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 24 52 11 7 7 0 0 76 13 46

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Employment and Social Development Canada 35 39 13 8 4 0 0 74 13 14641
2018 Service Canada 32 39 15 9 5 0 0 71 14 8645
2018 Quebec 26 44 16 9 5 0 0 70 14 1574
2018 Citizen Services Branch - Quebec 30 42 12 9 7 0 0 72 16 359
2018 Citizen Services - Processing Centre (Passport) - Quebec 21 37 13 8 21 0 0 58 29 46

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Employment and Social Development Canada 41 39 9 7 3 0 0 81 10 14567
2018 Service Canada 39 40 10 7 4 0 0 79 11 8606
2018 Quebec 33 42 12 9 4 0 0 75 13 1565
2018 Citizen Services Branch - Quebec 37 36 12 11 5 0 0 73 16 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 21 45 7 8 18 0 0 66 27 45

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Employment and Social Development Canada 40 35 11 8 5 0 1 76 13 14652
2018 Service Canada 37 36 12 9 5 0 1 74 14 8644
2018 Quebec 34 42 13 6 3 0 1 77 9 1572
2018 Citizen Services Branch - Quebec 28 45 15 6 4 1 1 74 10 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 22 43 17 2 13 3 0 67 15 46

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Employment and Social Development Canada 33 42 12 8 4 0 0 76 12 14619
2018 Service Canada 32 43 12 8 5 0 0 75 13 8625
2018 Quebec 26 49 14 8 3 0 0 75 11 1564
2018 Citizen Services Branch - Quebec 33 42 12 7 4 0 0 76 12 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 32 34 12 11 11 0 0 67 21 46

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Employment and Social Development Canada 26 35 17 12 9 0 0 61 22 14675
2018 Service Canada 22 35 19 14 10 0 0 57 24 8665
2018 Quebec 22 40 22 11 6 0 0 62 17 1571
2018 Citizen Services Branch - Quebec 21 39 22 10 7 0 0 60 17 359
2018 Citizen Services - Processing Centre (Passport) - Quebec 17 24 31 13 13 2 0 42 27 46

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Employment and Social Development Canada 32 42 12 9 4 0 0 75 13 14677
2018 Service Canada 33 43 12 9 4 0 0 76 12 8668
2018 Quebec 28 51 14 5 2 0 0 79 7 1575
2018 Citizen Services Branch - Quebec 27 52 14 5 2 0 0 79 7 359
2018 Citizen Services - Processing Centre (Passport) - Quebec 33 51 10 4 2 0 0 83 6 46

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Employment and Social Development Canada 45 40 8 4 2 0 0 86 6 14660
2018 Service Canada 44 41 9 4 2 0 0 86 6 8652
2018 Quebec 37 49 10 3 1 0 0 86 4 1569
2018 Citizen Services Branch - Quebec 36 47 10 4 1 1 0 84 6 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 44 39 9 8 0 0 0 83 8 46

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Employment and Social Development Canada 29 38 15 11 8 0 0 67 18 14619
2018 Service Canada 26 38 16 12 8 0 0 64 20 8627
2018 Quebec 22 44 20 9 5 0 0 66 14 1562
2018 Citizen Services Branch - Quebec 23 42 18 10 6 0 0 65 16 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 13 37 18 13 19 0 0 50 32 46

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Employment and Social Development Canada 49 35 10 4 2 0 0 85 6 14527
2018 Service Canada 49 36 9 4 2 0 0 85 6 8567
2018 Quebec 40 44 11 4 2 0 0 84 6 1552
2018 Citizen Services Branch - Quebec 45 40 9 3 2 0 0 85 5 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 46 31 15 5 4 0 0 76 9 46

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Employment and Social Development Canada 24 35 17 14 9 0 0 60 23 14602
2018 Service Canada 20 33 18 16 11 0 0 54 27 8620
2018 Quebec 15 32 26 18 9 0 1 47 27 1560
2018 Citizen Services Branch - Quebec 14 30 28 16 10 0 1 45 26 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 9 34 24 12 18 0 2 44 31 46

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Employment and Social Development Canada 28 32 18 12 9 0 1 61 21 14584
2018 Service Canada 24 31 19 14 10 0 1 56 25 8604
2018 Quebec 19 34 24 14 7 0 1 54 22 1557
2018 Citizen Services Branch - Quebec 20 36 25 12 6 0 1 56 18 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 17 26 33 11 11 0 2 44 23 46

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Employment and Social Development Canada 31 39 15 10 5 0 0 70 16 14595
2018 Service Canada 29 40 15 11 6 0 0 69 17 8614
2018 Quebec 23 49 17 8 3 0 0 72 11 1558
2018 Citizen Services Branch - Quebec 23 46 18 9 4 0 1 69 13 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 50 22 6 9 0 2 63 15 46

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Employment and Social Development Canada 38 40 12 6 3 0 0 78 10 14644
2018 Service Canada 37 40 13 6 4 0 0 77 10 8642
2018 Quebec 31 47 14 5 3 0 0 78 8 1569
2018 Citizen Services Branch - Quebec 39 38 14 5 4 0 0 77 9 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 24 36 23 8 9 0 0 60 17 46

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Employment and Social Development Canada 42 30 16 6 4 0 2 73 11 14706
2018 Service Canada 42 29 16 6 4 0 2 73 11 8682
2018 Quebec 47 32 14 4 2 0 1 80 6 1576
2018 Citizen Services Branch - Quebec 56 32 8 2 1 0 2 89 3 359
2018 Citizen Services - Processing Centre (Passport) - Quebec 60 34 4 2 0 0 0 93 2 46

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Employment and Social Development Canada 11 25 33 19 9 1 2 29 37 14650
2018 Service Canada 11 24 33 19 9 1 2 30 37 8647
2018 Quebec 9 28 30 22 8 1 2 30 39 1573
2018 Citizen Services Branch - Quebec 5 30 32 20 9 1 3 30 36 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 9 25 37 17 5 2 4 24 36 46

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Employment and Social Development Canada 9 17 28 25 15 3 2 43 28 14593
2018 Service Canada 10 17 28 24 16 3 3 42 29 8605
2018 Quebec 9 21 29 24 12 3 2 38 31 1569
2018 Citizen Services Branch - Quebec 9 23 30 21 12 2 2 35 34 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 15 32 30 7 7 5 4 15 52 46

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Employment and Social Development Canada 15 22 28 18 10 3 4 30 40 14603
2018 Service Canada 13 20 27 19 12 3 5 34 37 8603
2018 Quebec 15 27 29 14 6 3 5 23 45 1564
2018 Citizen Services Branch - Quebec 14 25 32 13 8 3 7 22 43 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 12 10 35 22 9 4 7 35 26 46

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Employment and Social Development Canada 10 16 30 24 15 1 4 41 27 14561
2018 Service Canada 10 15 29 24 16 2 5 43 26 8582
2018 Quebec 7 18 33 23 11 2 4 37 27 1567
2018 Citizen Services Branch - Quebec 4 15 27 30 14 2 9 49 21 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 2 8 16 46 14 0 13 69 12 45

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Employment and Social Development Canada 14 21 27 20 13 2 4 35 36 14606
2018 Service Canada 15 19 26 20 14 2 4 36 36 8612
2018 Quebec 10 21 26 22 12 2 6 37 34 1571
2018 Citizen Services Branch - Quebec 12 24 29 19 12 3 2 33 37 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 15 26 27 12 7 2 43 28 45

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Employment and Social Development Canada 13 20 27 20 13 3 3 35 36 14560
2018 Service Canada 14 20 26 19 13 4 3 35 37 8587
2018 Quebec 19 29 27 13 7 3 2 22 50 1570
2018 Citizen Services Branch - Quebec 13 29 32 13 9 1 2 23 44 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 15 32 24 8 10 7 4 20 53 46

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Employment and Social Development Canada 17 24 31 14 9 3 2 24 44 14650
2018 Service Canada 17 25 31 14 9 3 2 23 44 8646
2018 Quebec 15 29 35 11 6 3 2 17 46 1573
2018 Citizen Services Branch - Quebec 13 23 36 13 8 3 4 22 39 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 12 39 13 12 9 4 29 27 46
Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Employment and Social Development Canada 22 31 19 9 7 7 4 59 19 14630
2018 Service Canada 20 32 21 10 8 7 4 57 20 8638
2018 Quebec 17 38 20 7 4 9 5 63 13 1566
2018 Citizen Services Branch - Quebec 15 36 22 10 7 4 6 57 19 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 7 31 31 13 15 0 3 39 29 46

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Employment and Social Development Canada 43 32 9 9 6 1 0 75 15 14589
2018 Service Canada 41 32 10 9 6 1 0 74 16 8610
2018 Quebec 44 39 9 5 2 1 0 84 7 1560
2018 Citizen Services Branch - Quebec 43 35 9 8 5 1 0 79 13 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 27 36 11 13 13 0 0 63 27 46

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Employment and Social Development Canada 13 22 19 15 12 17 2 43 33 14603
2018 Service Canada 12 22 19 16 13 16 2 41 35 8615
2018 Quebec 10 24 20 16 8 20 3 44 30 1560
2018 Citizen Services Branch - Quebec 12 25 20 19 13 9 2 41 36 353
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 20 20 29 19 2 0 31 49 46

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Employment and Social Development Canada 47 37 8 6 3 0 0 84 9 14601
2018 Service Canada 44 38 8 6 3 0 0 83 9 8617
2018 Quebec 43 45 8 3 1 0 0 88 4 1563
2018 Citizen Services Branch - Quebec 40 42 10 6 1 1 0 82 7 354
2018 Citizen Services - Processing Centre (Passport) - Quebec 19 39 24 14 2 2 0 59 16 46

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Employment and Social Development Canada 36 39 15 5 3 2 1 77 8 14640
2018 Service Canada 32 40 16 5 3 3 1 75 8 8640
2018 Quebec 25 48 18 3 1 2 2 76 5 1568
2018 Citizen Services Branch - Quebec 29 44 16 6 3 2 1 75 9 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 18 41 26 6 4 2 3 62 11 46
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Employment and Social Development Canada 38 35 12 9 5 1 0 74 14 14625
2018 Service Canada 36 37 12 9 5 1 0 74 14 8624
2018 Quebec 31 44 14 7 3 1 0 76 10 1566
2018 Citizen Services Branch - Quebec 30 44 14 8 3 1 0 75 11 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 20 39 19 11 9 2 0 60 21 46

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Employment and Social Development Canada 47 30 11 6 4 2 1 79 10 14601
2018 Service Canada 45 31 11 6 4 2 1 78 10 8612
2018 Quebec 42 40 10 4 1 2 0 84 6 1567
2018 Citizen Services Branch - Quebec 38 41 12 6 1 1 1 81 7 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 42 32 13 7 4 2 0 75 11 46

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Employment and Social Development Canada 44 33 10 7 4 1 0 78 11 14567
2018 Service Canada 43 34 11 7 4 1 0 78 11 8591
2018 Quebec 41 41 12 4 2 0 0 82 6 1561
2018 Citizen Services Branch - Quebec 40 36 14 6 3 0 1 77 9 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 33 33 15 8 9 0 2 67 18 46

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Employment and Social Development Canada 54 27 10 4 4 1 0 82 8 14594
2018 Service Canada 52 27 11 4 4 2 0 80 9 8606
2018 Quebec 48 34 11 3 2 1 0 83 5 1563
2018 Citizen Services Branch - Quebec 43 35 13 5 3 1 0 79 7 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 39 32 18 4 2 4 0 75 7 46

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Employment and Social Development Canada 48 29 11 6 5 0 0 78 11 14612
2018 Service Canada 48 29 12 6 5 1 0 77 11 8618
2018 Quebec 44 34 13 5 3 1 0 79 8 1566
2018 Citizen Services Branch - Quebec 39 36 14 7 3 1 0 76 10 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 41 35 11 2 9 2 0 78 11 46
Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Employment and Social Development Canada 30 37 13 10 4 2 4 71 15 2335
2018 Service Canada 29 41 11 11 5 1 2 72 16 1165
2018 Quebec 20 49 14 9 5 0 3 70 15 214
2018 Citizen Services Branch - Quebec 26 44 15 5 7 0 3 73 12 61

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Employment and Social Development Canada 31 30 16 7 5 9 0 68 14 14680
2018 Service Canada 31 30 17 7 6 9 0 67 14 8663
2018 Quebec 23 40 17 6 3 11 0 71 10 1573
2018 Citizen Services Branch - Quebec 18 39 18 8 6 10 0 64 16 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 9 25 27 10 21 7 0 37 34 46

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Employment and Social Development Canada 29 32 18 11 7 3 0 63 18 14633
2018 Service Canada 28 31 18 11 8 4 0 61 20 8633
2018 Quebec 21 41 19 10 4 3 0 65 15 1566
2018 Citizen Services Branch - Quebec 18 40 20 12 6 4 0 60 19 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 23 26 15 17 7 0 37 35 46

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Employment and Social Development Canada 20 30 21 14 8 7 0 54 24 14621
2018 Service Canada 19 29 21 14 9 7 0 52 25 8623
2018 Quebec 13 35 27 13 5 7 0 51 20 1568
2018 Citizen Services Branch - Quebec 9 36 26 14 7 6 0 49 23 354
2018 Citizen Services - Processing Centre (Passport) - Quebec 7 31 24 13 18 7 0 41 33 45

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Employment and Social Development Canada 20 32 18 16 10 4 0 54 27 14665
2018 Service Canada 19 32 18 16 11 4 0 53 28 8655
2018 Quebec 15 39 23 14 6 3 0 56 21 1571
2018 Citizen Services Branch - Quebec 13 38 23 17 8 2 0 52 25 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 13 24 13 32 15 3 0 38 48 46
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Employment and Social Development Canada 26 45 17 8 3 1 0 72 11 14641
2018 Service Canada 26 45 16 8 3 1 0 72 12 8641
2018 Quebec 21 52 17 8 1 1 0 74 9 1563
2018 Citizen Services Branch - Quebec 20 47 19 10 3 1 0 67 14 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 38 22 21 9 0 0 48 30 46

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Employment and Social Development Canada 33 39 13 8 4 2 1 74 13 14638
2018 Service Canada 33 40 12 8 4 2 1 75 13 8634
2018 Quebec 26 49 11 7 3 2 1 77 11 1565
2018 Citizen Services Branch - Quebec 24 46 13 10 4 3 0 72 14 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 9 45 11 19 11 5 0 57 32 46

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Employment and Social Development Canada 33 39 17 6 4 1 0 73 10 14592
2018 Service Canada 33 39 16 6 4 1 0 73 11 8607
2018 Quebec 27 49 16 5 2 1 0 77 7 1565
2018 Citizen Services Branch - Quebec 21 47 22 6 4 1 0 68 10 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 4 46 21 13 14 2 0 51 28 44

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Employment and Social Development Canada 19 25 20 14 12 9 2 49 29 14639
2018 Service Canada 19 26 19 14 12 8 2 49 30 8636
2018 Quebec 16 32 22 13 7 8 2 54 22 1565
2018 Citizen Services Branch - Quebec 14 31 24 12 9 6 4 50 24 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 13 31 12 15 18 7 5 49 37 46

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Employment and Social Development Canada 22 33 18 13 10 3 0 57 25 14647
2018 Service Canada 21 33 18 14 11 3 0 56 26 8636
2018 Quebec 16 40 23 13 6 2 0 57 19 1565
2018 Citizen Services Branch - Quebec 17 39 23 12 8 1 0 56 21 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 9 34 19 15 20 0 3 45 36 46

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Employment and Social Development Canada 21 29 16 15 16 2 2 52 31 14647
2018 Service Canada 21 29 16 15 16 2 1 51 33 8642
2018 Quebec 15 32 20 17 12 2 2 49 30 1564
2018 Citizen Services Branch - Quebec 13 27 21 17 18 2 3 42 36 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 4 24 15 15 37 0 5 30 54 46

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Employment and Social Development Canada 19 34 23 11 8 4 0 56 20 14667
2018 Service Canada 17 32 24 12 9 5 0 52 22 8655
2018 Quebec 12 36 29 12 5 6 1 51 19 1572
2018 Citizen Services Branch - Quebec 11 37 25 12 8 5 1 52 21 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 2 25 33 13 15 7 5 31 32 45

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Employment and Social Development Canada 44 36 12 3 2 2 0 82 6 14624
2018 Service Canada 44 35 12 4 2 2 0 82 6 8632
2018 Quebec 39 43 12 3 2 2 0 84 4 1571
2018 Citizen Services Branch - Quebec 35 38 18 4 3 2 0 75 7 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 28 42 24 2 4 0 0 70 6 46

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Employment and Social Development Canada 43 37 11 5 3 1 0 81 8 14622
2018 Service Canada 43 37 11 5 3 1 0 81 8 8635
2018 Quebec 38 45 10 4 2 1 0 84 5 1572
2018 Citizen Services Branch - Quebec 36 43 12 6 3 1 0 79 9 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 30 42 13 7 9 0 0 72 15 46

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Employment and Social Development Canada 48 35 9 4 3 0 0 84 7 14608
2018 Service Canada 47 36 9 4 3 0 0 83 7 8628
2018 Quebec 45 44 7 3 2 0 0 89 4 1569
2018 Citizen Services Branch - Quebec 40 44 9 3 4 1 0 84 7 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 27 47 8 6 11 0 0 74 18 45

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Employment and Social Development Canada 37 33 16 8 6 1 0 70 14 14620
2018 Service Canada 36 32 17 9 6 0 0 68 15 8627
2018 Quebec 34 39 16 6 4 0 0 73 10 1565
2018 Citizen Services Branch - Quebec 27 41 18 8 5 0 1 68 14 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 39 15 21 11 0 2 51 33 46

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Employment and Social Development Canada 35 35 16 9 5 0 0 71 14 14538
2018 Service Canada 33 35 16 9 6 0 0 69 15 8571
2018 Quebec 31 42 16 7 3 0 0 74 10 1558
2018 Citizen Services Branch - Quebec 24 45 15 9 6 0 0 70 15 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 7 43 18 19 11 0 2 51 31 46

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Employment and Social Development Canada 28 24 20 13 10 4 0 55 24 14641
2018 Service Canada 26 23 21 14 11 4 0 51 27 8649
2018 Quebec 23 27 23 13 9 4 0 53 23 1577
2018 Citizen Services Branch - Quebec 18 28 20 16 12 5 1 50 29 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 9 35 11 19 22 2 2 46 43 46
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Employment and Social Development Canada 30 34 36 14715
2018 Service Canada 29 34 37 8683
2018 Quebec 31 37 32 1576
2018 Citizen Services Branch - Quebec 30 34 36 359
2018 Citizen Services - Processing Centre (Passport) - Quebec 39 21 39 46

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Employment and Social Development Canada 13 36 36 5 5 6 4424
2018 Service Canada 13 37 36 5 4 5 2517
2018 Quebec 12 38 34 4 6 5 483
2018 Citizen Services Branch - Quebec 13 24 35 5 16 8 106
2018 Citizen Services - Processing Centre (Passport) - Quebec 0 10 54 0 24 11 18
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Employment and Social Development Canada 13 87 14700
2018 Service Canada 14 86 8678
2018 Quebec 11 89 1574
2018 Citizen Services Branch - Quebec 14 86 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 12 88 46

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Employment and Social Development Canada 49 1951
2018 Service Canada 48 1210
2018 Quebec 48 180
2018 Citizen Services Branch - Quebec 46 50

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Employment and Social Development Canada 57 1951
2018 Service Canada 55 1210
2018 Quebec 46 180
2018 Citizen Services Branch - Quebec 38 50

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Employment and Social Development Canada 5 1951
2018 Service Canada 5 1210
2018 Quebec 4 180

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Quebec 0 180
2018 Citizen Services Branch - Quebec 0 50

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Employment and Social Development Canada 4 1951
2018 Service Canada 4 1210
2018 Quebec 4 180

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Employment and Social Development Canada 16 1951
2018 Service Canada 21 1210
2018 Quebec 15 180
2018 Citizen Services Branch - Quebec 28 50

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Employment and Social Development Canada 4 1951
2018 Service Canada 4 1210
2018 Quebec 5 180

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Employment and Social Development Canada 42 1952
2018 Service Canada 44 1210
2018 Quebec 36 180
2018 Citizen Services Branch - Quebec 44 50

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Employment and Social Development Canada 38 1952
2018 Service Canada 37 1210
2018 Quebec 36 180
2018 Citizen Services Branch - Quebec 30 50

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Employment and Social Development Canada 44 1952
2018 Service Canada 41 1210
2018 Quebec 36 180
2018 Citizen Services Branch - Quebec 34 50

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Employment and Social Development Canada 39 1952
2018 Service Canada 38 1210
2018 Quebec 30 180
2018 Citizen Services Branch - Quebec 26 50

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Employment and Social Development Canada 26 1952
2018 Service Canada 25 1210
2018 Quebec 16 180
2018 Citizen Services Branch - Quebec 12 50

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Employment and Social Development Canada 56 1952
2018 Service Canada 56 1210
2018 Quebec 63 180
2018 Citizen Services Branch - Quebec 70 50

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Employment and Social Development Canada 35 1952
2018 Service Canada 38 1210
2018 Quebec 34 180
2018 Citizen Services Branch - Quebec 38 50

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Employment and Social Development Canada 1 1952
2018 Service Canada 1 1210

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Employment and Social Development Canada 9 1952
2018 Service Canada 10 1210
2018 Quebec 7 180

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Employment and Social Development Canada 11 1952
2018 Service Canada 13 1210
2018 Quebec 12 180

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Employment and Social Development Canada 46 1952
2018 Service Canada 46 1210
2018 Quebec 39 180
2018 Citizen Services Branch - Quebec 28 50

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Employment and Social Development Canada 25 1952
2018 Service Canada 27 1210
2018 Quebec 18 180
2018 Citizen Services Branch - Quebec 24 50

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Employment and Social Development Canada 18 1952
2018 Service Canada 18 1210
2018 Quebec 15 180
2018 Citizen Services Branch - Quebec 14 50

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Employment and Social Development Canada 53 1950
2018 Service Canada 53 1208
2018 Quebec 59 180
2018 Citizen Services Branch - Quebec 62 50

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Employment and Social Development Canada 27 1950
2018 Service Canada 26 1208
2018 Quebec 28 180
2018 Citizen Services Branch - Quebec 22 50

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Employment and Social Development Canada 5 1950
2018 Service Canada 4 1208
2018 Quebec 5 180

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Employment and Social Development Canada 22 1950
2018 Service Canada 23 1208
2018 Quebec 25 180
2018 Citizen Services Branch - Quebec 24 50

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Employment and Social Development Canada 10 1950
2018 Service Canada 10 1208
2018 Quebec 10 180
2018 Citizen Services Branch - Quebec 10 50

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Employment and Social Development Canada 6 1950
2018 Service Canada 7 1208
2018 Quebec 8 180
2018 Citizen Services Branch - Quebec 12 50

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Employment and Social Development Canada 13 1950
2018 Service Canada 13 1208
2018 Quebec 13 180
2018 Citizen Services Branch - Quebec 12 50

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Employment and Social Development Canada 11 1950
2018 Service Canada 11 1208
2018 Quebec 10 180

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Employment and Social Development Canada 26 1950
2018 Service Canada 26 1208
2018 Quebec 21 180
2018 Citizen Services Branch - Quebec 22 50

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Employment and Social Development Canada 12 1827
2018 Service Canada 12 1127
2018 Quebec 19 166
2018 Citizen Services Branch - Quebec 12 44

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Employment and Social Development Canada 19 1827
2018 Service Canada 18 1127
2018 Quebec 21 166
2018 Citizen Services Branch - Quebec 23 44

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Employment and Social Development Canada 11 1827
2018 Service Canada 11 1127
2018 Quebec 16 166
2018 Citizen Services Branch - Quebec 12 44

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Employment and Social Development Canada 7 1827
2018 Service Canada 7 1127
2018 Quebec 9 166

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Employment and Social Development Canada 11 1827
2018 Service Canada 10 1127
2018 Quebec 8 166

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Employment and Social Development Canada 9 1827
2018 Service Canada 10 1127
2018 Quebec 13 166
2018 Citizen Services Branch - Quebec 14 44

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Employment and Social Development Canada 10 1827
2018 Service Canada 8 1127
2018 Quebec 3 166

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Employment and Social Development Canada 11 1827
2018 Service Canada 11 1127
2018 Quebec 9 166
2018 Citizen Services Branch - Quebec 11 44

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Employment and Social Development Canada 12 1827
2018 Service Canada 12 1127
2018 Quebec 15 166
2018 Citizen Services Branch - Quebec 14 44

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Employment and Social Development Canada 28 1827
2018 Service Canada 28 1127
2018 Quebec 19 166
2018 Citizen Services Branch - Quebec 18 44

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Employment and Social Development Canada 8 1827
2018 Service Canada 7 1127
2018 Quebec 7 166

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Employment and Social Development Canada 44 1827
2018 Service Canada 44 1127
2018 Quebec 37 166
2018 Citizen Services Branch - Quebec 34 44

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Employment and Social Development Canada 1 1827
2018 Service Canada 1 1127
2018 Citizen Services Branch - Quebec 0 44

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Employment and Social Development Canada 51 1827
2018 Service Canada 50 1127
2018 Quebec 40 166
2018 Citizen Services Branch - Quebec 48 44

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Employment and Social Development Canada 4 1827
2018 Service Canada 5 1127
2018 Quebec 8 166

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Employment and Social Development Canada 14 1827
2018 Service Canada 15 1127
2018 Quebec 18 166
2018 Citizen Services Branch - Quebec 18 44

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Employment and Social Development Canada 16 17 22 6 6 27 7 49 18 14655
2018 Service Canada 16 17 23 6 7 25 7 48 19 8652
2018 Quebec 12 22 20 4 4 30 8 55 12 1569
2018 Citizen Services Branch - Quebec 12 23 25 3 5 26 7 52 11 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 9 21 31 4 11 19 5 40 20 46

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Employment and Social Development Canada 30 31 18 6 5 9 1 68 12 14661
2018 Service Canada 30 32 19 6 5 8 1 67 12 8660
2018 Quebec 26 43 16 4 3 6 1 75 8 1570
2018 Citizen Services Branch - Quebec 21 41 22 4 3 8 1 68 8 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 16 34 26 2 11 9 3 56 14 46
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Employment and Social Development Canada 7 93 14659
2018 Service Canada 7 93 8655
2018 Quebec 5 95 1566
2018 Citizen Services Branch - Quebec 8 92 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 89 46

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Employment and Social Development Canada 36 1020
2018 Service Canada 33 606
2018 Quebec 23 78
2018 Citizen Services Branch - Quebec 29 27

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Employment and Social Development Canada 76 1020
2018 Service Canada 76 606
2018 Quebec 78 78
2018 Citizen Services Branch - Quebec 70 27

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Employment and Social Development Canada 2 1020
2018 Service Canada 2 606

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Quebec 0 78
2018 Citizen Services Branch - Quebec 0 27

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Employment and Social Development Canada 6 1020
2018 Service Canada 6 606
2018 Quebec 6 78

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Employment and Social Development Canada 13 1020
2018 Service Canada 17 606
2018 Quebec 15 78
2018 Citizen Services Branch - Quebec 30 27

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Employment and Social Development Canada 8 1020
2018 Service Canada 7 606
2018 Quebec 12 78

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Employment and Social Development Canada 26 1017
2018 Service Canada 27 603
2018 Quebec 18 77
2018 Citizen Services Branch - Quebec 29 27

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Employment and Social Development Canada 20 1017
2018 Service Canada 19 603
2018 Quebec 23 77
2018 Citizen Services Branch - Quebec 37 27

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Employment and Social Development Canada 14 1017
2018 Service Canada 13 603

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Employment and Social Development Canada 6 1017
2018 Service Canada 6 603
2018 Quebec 7 77

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Employment and Social Development Canada 28 1017
2018 Service Canada 30 603
2018 Quebec 25 77
2018 Citizen Services Branch - Quebec 30 27

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Employment and Social Development Canada 21 1017
2018 Service Canada 22 603
2018 Quebec 21 77
2018 Citizen Services Branch - Quebec 26 27

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Employment and Social Development Canada 4 1017
2018 Service Canada 5 603
2018 Citizen Services Branch - Quebec 0 27

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Employment and Social Development Canada 2 1017
2018 Service Canada 2 603

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Employment and Social Development Canada 8 1017
2018 Service Canada 7 603

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Employment and Social Development Canada 17 1017
2018 Service Canada 16 603
2018 Quebec 13 77

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782
2018 Employment and Social Development Canada 1 1017
2018 Quebec 0 77
2018 Citizen Services Branch - Quebec 0 27

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Employment and Social Development Canada 23 1017
2018 Service Canada 22 603
2018 Quebec 18 77
2018 Citizen Services Branch - Quebec 22 27

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Employment and Social Development Canada 0 1017
2018 Service Canada 0 603
2018 Quebec 0 77
2018 Citizen Services Branch - Quebec 0 27

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Employment and Social Development Canada 18 1017
2018 Service Canada 17 603
2018 Quebec 30 77
2018 Citizen Services Branch - Quebec 22 27

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Employment and Social Development Canada 32 1021
2018 Service Canada 34 606
2018 Quebec 36 77
2018 Citizen Services Branch - Quebec 23 26

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Employment and Social Development Canada 15 1021
2018 Service Canada 15 606
2018 Quebec 12 77

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Employment and Social Development Canada 4 1021
2018 Service Canada 3 606
2018 Quebec 6 77
2018 Citizen Services Branch - Quebec 0 26

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Employment and Social Development Canada 19 1021
2018 Service Canada 20 606
2018 Quebec 21 77
2018 Citizen Services Branch - Quebec 23 26

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Employment and Social Development Canada 3 1021
2018 Service Canada 3 606

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Employment and Social Development Canada 6 1021
2018 Service Canada 7 606
2018 Quebec 7 77

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Employment and Social Development Canada 9 1021
2018 Service Canada 9 606
2018 Quebec 6 77

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Employment and Social Development Canada 9 1021
2018 Service Canada 9 606
2018 Quebec 12 77
2018 Citizen Services Branch - Quebec 19 26

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Employment and Social Development Canada 45 1021
2018 Service Canada 42 606
2018 Quebec 41 77
2018 Citizen Services Branch - Quebec 51 26

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Employment and Social Development Canada 5 955
2018 Service Canada 5 562
2018 Citizen Services Branch - Quebec 0 25

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Employment and Social Development Canada 12 955
2018 Service Canada 11 562
2018 Quebec 13 72
2018 Citizen Services Branch - Quebec 28 25

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Employment and Social Development Canada 4 955
2018 Service Canada 4 562

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Employment and Social Development Canada 3 955
2018 Service Canada 3 562

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051
2018 Employment and Social Development Canada 3 955
2018 Service Canada 4 562

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Employment and Social Development Canada 4 955
2018 Service Canada 4 562
2018 Quebec 7 72

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Employment and Social Development Canada 8 955
2018 Service Canada 7 562
2018 Citizen Services Branch - Quebec 0 25

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Employment and Social Development Canada 14 955
2018 Service Canada 12 562
2018 Quebec 11 72
2018 Citizen Services Branch - Quebec 20 25

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Employment and Social Development Canada 11 955
2018 Service Canada 10 562

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Employment and Social Development Canada 28 955
2018 Service Canada 26 562
2018 Quebec 19 72
2018 Citizen Services Branch - Quebec 20 25

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Employment and Social Development Canada 9 955
2018 Service Canada 7 562
2018 Quebec 7 72

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Employment and Social Development Canada 46 955
2018 Service Canada 44 562
2018 Quebec 35 72
2018 Citizen Services Branch - Quebec 32 25

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Employment and Social Development Canada 1 955
2018 Service Canada 1 562
2018 Citizen Services Branch - Quebec 0 25

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Employment and Social Development Canada 60 955
2018 Service Canada 60 562
2018 Quebec 53 72
2018 Citizen Services Branch - Quebec 56 25

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Employment and Social Development Canada 5 955
2018 Service Canada 4 562
2018 Quebec 7 72

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Employment and Social Development Canada 15 955
2018 Service Canada 15 562
2018 Quebec 22 72
2018 Citizen Services Branch - Quebec 44 25

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Employment and Social Development Canada 18 17 22 3 3 30 6 54 10 14668
2018 Service Canada 18 17 23 4 4 28 6 54 11 8650
2018 Quebec 14 22 19 3 2 33 7 60 8 1572
2018 Citizen Services Branch - Quebec 14 23 21 3 3 29 7 58 10 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 7 21 35 2 6 21 7 40 12 46

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Employment and Social Development Canada 32 31 19 3 3 10 1 71 8 14686
2018 Service Canada 32 31 19 4 3 9 1 71 8 8660
2018 Quebec 26 43 16 4 2 8 1 77 6 1575
2018 Citizen Services Branch - Quebec 22 42 19 4 3 9 1 71 7 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 13 34 22 4 8 15 3 58 15 46
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Employment and Social Development Canada 16 22 21 16 24 0 1 38 40 14681
2018 Service Canada 13 21 21 17 26 0 1 35 44 8662
2018 Quebec 9 17 20 21 31 0 1 26 53 1570
2018 Citizen Services Branch - Quebec 10 17 19 20 33 0 2 27 54 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 15 16 22 15 31 0 2 31 47 46

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Employment and Social Development Canada 17 25 29 17 11 0 1 42 28 14657
2018 Service Canada 17 24 29 17 12 0 1 41 30 8655
2018 Quebec 12 22 34 21 10 0 1 34 31 1573
2018 Citizen Services Branch - Quebec 20 29 34 12 4 0 1 49 16 359
2018 Citizen Services - Processing Centre (Passport) - Quebec 38 24 25 11 2 0 0 61 13 46

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Employment and Social Development Canada 24 26 24 14 10 0 3 51 24 14608
2018 Service Canada 24 25 23 13 10 1 4 52 24 8614
2018 Quebec 17 26 28 16 8 0 3 45 25 1558
2018 Citizen Services Branch - Quebec 27 27 26 10 3 0 6 58 14 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 40 30 15 11 0 0 4 73 11 46

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Employment and Social Development Canada 21 23 24 17 13 1 2 45 31 14615
2018 Service Canada 20 22 23 17 14 1 2 44 32 8625
2018 Quebec 20 24 25 17 10 1 2 46 28 1569
2018 Citizen Services Branch - Quebec 21 22 28 17 12 0 1 43 29 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 41 25 17 4 11 0 2 68 15 46

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Employment and Social Development Canada 51 22 11 4 3 1 9 80 8 14630
2018 Service Canada 53 21 10 4 3 1 9 82 7 8628
2018 Quebec 50 24 11 2 2 0 11 83 4 1564
2018 Citizen Services Branch - Quebec 52 25 10 3 2 0 9 84 5 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 67 13 4 0 0 0 17 95 0 45

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Employment and Social Development Canada 29 26 22 11 9 0 1 57 21 14669
2018 Service Canada 28 27 23 11 10 0 1 56 21 8653
2018 Quebec 29 28 25 11 6 0 2 57 17 1570
2018 Citizen Services Branch - Quebec 29 28 22 13 6 0 2 58 19 359
2018 Citizen Services - Processing Centre (Passport) - Quebec 47 23 10 11 8 0 0 70 20 46

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Employment and Social Development Canada 24 32 25 10 6 1 2 58 17 14630
2018 Service Canada 23 31 25 10 7 1 2 56 18 8637
2018 Quebec 22 32 27 11 5 1 2 56 16 1569
2018 Citizen Services Branch - Quebec 22 35 25 10 6 0 3 58 16 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 36 31 9 13 12 0 0 67 24 45

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Employment and Social Development Canada 22 31 24 13 7 1 2 54 21 14640
2018 Service Canada 23 30 24 13 8 1 2 54 21 8641
2018 Quebec 23 31 26 12 5 1 3 56 18 1568
2018 Citizen Services Branch - Quebec 22 33 29 9 3 1 3 56 13 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 27 26 22 15 5 2 2 56 21 45

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Employment and Social Development Canada 28 31 22 11 6 0 2 60 18 14629
2018 Service Canada 29 31 21 10 6 0 2 61 17 8635
2018 Quebec 29 33 22 9 4 0 3 65 13 1572
2018 Citizen Services Branch - Quebec 29 33 24 6 5 0 2 63 12 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 34 31 15 6 12 0 2 66 18 45

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Employment and Social Development Canada 23 29 24 14 9 0 1 53 23 14580
2018 Service Canada 21 29 25 14 10 0 1 50 25 8611
2018 Quebec 20 28 27 15 8 0 1 49 23 1563
2018 Citizen Services Branch - Quebec 23 33 27 11 4 1 2 57 15 354
2018 Citizen Services - Processing Centre (Passport) - Quebec 51 29 7 9 0 2 3 84 9 44

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Employment and Social Development Canada 47 24 14 7 5 0 3 73 12 14580
2018 Service Canada 46 25 14 7 6 0 3 73 13 8609
2018 Quebec 47 25 15 7 3 0 3 74 10 1566
2018 Citizen Services Branch - Quebec 45 26 14 7 5 0 3 74 12 356
2018 Citizen Services - Processing Centre (Passport) - Quebec 45 22 20 0 11 0 2 68 11 45

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Employment and Social Development Canada 63 16 8 3 3 1 6 85 7 14604
2018 Service Canada 62 17 8 3 3 1 6 84 7 8628
2018 Quebec 64 16 7 3 2 1 9 88 4 1566
2018 Citizen Services Branch - Quebec 62 18 8 3 2 0 6 85 6 353
2018 Citizen Services - Processing Centre (Passport) - Quebec 58 13 12 6 7 0 5 74 14 45

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Employment and Social Development Canada 68 13 6 3 4 1 5 85 8 14605
2018 Service Canada 67 14 6 4 4 1 4 85 8 8631
2018 Quebec 67 14 6 3 3 0 5 87 7 1570
2018 Citizen Services Branch - Quebec 60 19 7 5 5 0 3 81 11 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 54 15 11 9 7 0 4 72 17 45

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Employment and Social Development Canada 56 25 11 4 3 0 2 82 7 14648
2018 Service Canada 55 26 11 4 3 0 2 82 7 8644
2018 Quebec 56 21 12 4 3 0 4 80 7 1565
2018 Citizen Services Branch - Quebec 50 24 15 5 4 0 2 76 9 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 47 34 13 2 2 0 2 82 4 45

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Employment and Social Development Canada 57 19 10 6 5 0 2 78 11 14610
2018 Service Canada 57 19 10 6 5 0 2 78 11 8618
2018 Quebec 62 16 9 5 4 0 4 81 10 1558
2018 Citizen Services Branch - Quebec 53 20 13 6 5 1 2 76 11 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 44 26 16 7 7 0 0 70 14 44

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Employment and Social Development Canada 51 10 5 2 1 0 31 88 4 14548
2018 Service Canada 51 9 5 2 1 0 33 88 4 8581
2018 Quebec 54 7 5 2 1 0 31 89 4 1554
2018 Citizen Services Branch - Quebec 49 8 6 2 1 0 33 86 5 354
2018 Citizen Services - Processing Centre (Passport) - Quebec 44 9 7 0 2 0 38 85 4 45

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Employment and Social Development Canada 59 19 10 3 2 1 7 84 6 14593
2018 Service Canada 55 20 11 4 3 0 6 81 7 8609
2018 Quebec 59 16 11 4 2 0 8 82 6 1554
2018 Citizen Services Branch - Quebec 51 22 13 4 2 1 6 79 7 355
2018 Citizen Services - Processing Centre (Passport) - Quebec 66 11 5 0 0 0 18 94 0 44

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Employment and Social Development Canada 59 16 9 5 6 0 5 79 12 14653
2018 Service Canada 55 16 10 6 8 0 5 75 14 8650
2018 Quebec 52 16 12 8 7 0 5 72 16 1563
2018 Citizen Services Branch - Quebec 47 18 11 9 11 0 3 68 21 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 52 15 12 9 12 0 0 68 21 45

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Employment and Social Development Canada 43 29 16 5 3 0 3 75 9 14630
2018 Service Canada 41 30 17 5 3 0 3 74 9 8633
2018 Quebec 41 27 20 7 3 0 3 70 10 1566
2018 Citizen Services Branch - Quebec 44 30 17 4 3 1 2 76 7 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 31 35 23 5 5 0 2 68 9 45

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Employment and Social Development Canada 13 30 37 14 5 0 0 44 19 14702
2018 Service Canada 12 30 37 15 6 0 0 43 20 8673
2018 Quebec 11 27 42 15 4 0 0 39 19 1573
2018 Citizen Services Branch - Quebec 15 30 42 11 3 0 0 44 14 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 25 25 31 13 5 0 0 50 18 46

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Employment and Social Development Canada 12 21 39 20 8 0 0 28 33 14536
2018 Service Canada 13 22 38 19 7 0 0 26 35 8576
2018 Quebec 7 19 42 22 10 0 0 32 27 1560
2018 Citizen Services Branch - Quebec 6 18 43 22 11 0 0 33 23 353
2018 Citizen Services - Processing Centre (Passport) - Quebec 11 23 32 20 14 0 0 34 34 44

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Employment and Social Development Canada 31 41 14 7 4 2 0 74 12 14664
2018 Service Canada 30 42 15 8 4 2 0 72 13 8654
2018 Quebec 23 49 18 7 2 1 0 73 9 1570
2018 Citizen Services Branch - Quebec 21 47 20 7 3 2 0 70 10 357
2018 Citizen Services - Processing Centre (Passport) - Quebec 13 49 19 13 2 3 0 64 16 46

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Employment and Social Development Canada 23 36 17 13 8 2 0 61 22 14673
2018 Service Canada 21 36 17 15 9 1 0 58 24 8656
2018 Quebec 16 44 19 14 6 1 0 60 21 1575
2018 Citizen Services Branch - Quebec 17 41 20 12 9 1 0 58 21 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 13 29 20 16 19 2 0 44 36 46
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Employment and Social Development Canada 24 24 21 14 15 1 1 25 75 14705
2018 Service Canada 22 24 22 15 16 1 1 22 78 8670
2018 Quebec 17 22 24 18 18 0 0 17 83 1573
2018 Citizen Services Branch - Quebec 18 20 21 21 18 1 0 18 82 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 22 28 15 22 9 4 0 23 77 46

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Employment and Social Development Canada 23 10810
2018 Service Canada 24 6629
2018 Quebec 26 1289
2018 Citizen Services Branch - Quebec 30 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 13 34

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Employment and Social Development Canada 36 10810
2018 Service Canada 36 6629
2018 Quebec 41 1289
2018 Citizen Services Branch - Quebec 43 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 34 34

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Employment and Social Development Canada 28 10810
2018 Service Canada 31 6629
2018 Quebec 39 1289
2018 Citizen Services Branch - Quebec 37 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 25 34

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Employment and Social Development Canada 44 10810
2018 Service Canada 48 6629
2018 Quebec 46 1289
2018 Citizen Services Branch - Quebec 46 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 40 34

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Employment and Social Development Canada 8 10810
2018 Service Canada 8 6629
2018 Quebec 15 1289
2018 Citizen Services Branch - Quebec 13 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 18 34

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Employment and Social Development Canada 28 10810
2018 Service Canada 28 6629
2018 Quebec 27 1289
2018 Citizen Services Branch - Quebec 28 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 21 34

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Employment and Social Development Canada 36 10810
2018 Service Canada 35 6629
2018 Quebec 35 1289
2018 Citizen Services Branch - Quebec 38 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 44 34

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Employment and Social Development Canada 4 42 19 11 6 18 10357
2018 Service Canada 4 42 18 11 6 19 6376
2018 Quebec 4 41 17 10 8 20 1251
2018 Citizen Services Branch - Quebec 2 37 15 14 11 22 275
2018 Citizen Services - Processing Centre (Passport) - Quebec 6 32 6 22 3 31 32

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Employment and Social Development Canada 28 72 10748
2018 Service Canada 28 72 6595
2018 Quebec 22 78 1282
2018 Citizen Services Branch - Quebec 21 79 286
2018 Citizen Services - Processing Centre (Passport) - Quebec 34 66 33

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Employment and Social Development Canada 10 20 17 19 27 1 7 32 49 10775
2018 Service Canada 9 20 17 19 28 1 6 32 50 6605
2018 Quebec 7 21 18 20 25 1 7 31 49 1282
2018 Citizen Services Branch - Quebec 7 19 16 23 28 1 6 28 55 287
2018 Citizen Services - Processing Centre (Passport) - Quebec 12 17 14 28 20 3 6 32 52 34

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Employment and Social Development Canada 4 10 13 20 47 2 5 15 71 10784
2018 Service Canada 4 10 13 20 48 1 5 14 72 6609
2018 Quebec 3 7 14 23 46 1 6 11 74 1287
2018 Citizen Services Branch - Quebec 2 8 14 22 48 1 6 11 75 288
2018 Citizen Services - Processing Centre (Passport) - Quebec 6 9 12 22 43 0 8 16 71 34

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Employment and Social Development Canada 35 16 16 11 13 1 8 56 26 14686
2018 Service Canada 34 16 16 11 14 1 8 56 27 8665
2018 Quebec 30 16 19 12 12 1 10 51 28 1570
2018 Citizen Services Branch - Quebec 27 12 21 13 13 1 13 45 30 358
2018 Citizen Services - Processing Centre (Passport) - Quebec 29 11 30 11 13 0 7 42 25 46
Report a problem or mistake on this page
Date modified: