2018 Public Service Employee Survey Results for Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Employment and Social Development Canada	27	47	9	12	5	1	74	17	14690
2018	Service Canada	26	48	8	13	5	0	75	18	8671
2018	Ontario	25	47	7	15	6	0	72	22	1864
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	35	35	9	13	8	0	70	22	72

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Employment and Social Development Canada	35	39	13	8	4	74	13	14641
2018	Service Canada	32	39	15	9	5	71	14	8645
2018	Ontario	32	37	15	10	7	69	16	1858
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	41	37	10	3	9	78	12	71

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Employment and Social Development Canada	41	39	9	7	3	81	10	14567
2018	Service Canada	39	40	10	7	4	79	11	8606
2018	Ontario	40	37	11	7	5	77	12	1854
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	50	25	8	8	8	75	16	73

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Employment and Social Development Canada	40	35	11	8	5	1	76	13	14652
2018	Service Canada	37	36	12	9	5	1	74	14	8644
2018	Ontario	35	35	12	10	7	0	70	18	1860
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	37	37	8	11	7	0	74	18	73

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Employment and Social Development Canada	33	42	12	8	4	76	12	14619
2018	Service Canada	32	43	12	8	5	75	13	8625
2018	Ontario	32	40	13	9	6	72	15	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	37	39	3	12	9	76	21	73

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	60	23	161141
2018	Employment and Social Development Canada	26	35	17	12	9	61	22	14675
2018	Service Canada	22	35	19	14	10	57	24	8665
2018	Ontario	19	32	17	16	15	51	31	1865
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	38	36	8	8	10	75	18	73

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Employment and Social Development Canada	32	42	12	9	4	75	13	14677
2018	Service Canada	33	43	12	9	4	76	12	8668
2018	Ontario	34	42	11	9	5	76	13	1866
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	44	32	7	10	7	76	17	73

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	84	7	161313
2018	Employment and Social Development Canada	45	40	8	4	2	86	6	14660
2018	Service Canada	44	41	9	4	2	86	6	8652
2018	Ontario	47	38	8	5	2	85	7	1863
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	60	31	7	1	1	91	2	73

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Employment and Social Development Canada	29	38	15	11	8	67	18	14619
2018	Service Canada	26	38	16	12	8	64	20	8627
2018	Ontario	23	36	15	13	12	59	25	1855
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	44	33	7	6	10	77	16	73

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Employment and Social Development Canada	49	35	10	4	2	85	6	14527
2018	Service Canada	49	36	9	4	2	85	6	8567
2018	Ontario	53	32	10	4	2	84	6	1842
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	51	29	11	3	5	80	9	73

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	0	65	21	160686
2018	Employment and Social Development Canada	24	35	17	14	9	0	60	23	14602
2018	Service Canada	20	33	18	16	11	0	54	27	8620
2018	Ontario	18	32	17	17	15	1	51	32	1854
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	40	40	9	4	7	0	80	11	73

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	0	66	18	160340
2018	Employment and Social Development Canada	28	32	18	12	9	1	61	21	14584
2018	Service Canada	24	31	19	14	10	1	56	25	8604
2018	Ontario	22	29	19	16	14	1	51	30	1851
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	44	24	11	11	11	0	67	22	73

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	67	18	160685
2018	Employment and Social Development Canada	31	39	15	10	5	70	16	14595
2018	Service Canada	29	40	15	11	6	69	17	8614
2018	Ontario	28	37	16	12	7	65	20	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	49	29	14	4	4	78	8	71

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Employment and Social Development Canada	38	40	12	6	3	78	10	14644
2018	Service Canada	37	40	13	6	4	77	10	8642
2018	Ontario	37	38	13	8	4	75	12	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	41	33	14	5	7	74	12	73

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Employment and Social Development Canada	42	30	16	6	4	2	73	11	14706
2018	Service Canada	42	29	16	6	4	2	73	11	8682
2018	Ontario	42	27	17	6	4	3	72	11	1867
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	43	30	19	7	1	0	73	8	73

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Employment and Social Development Canada	11	25	33	19	9	1	2	29	37	14650
2018	Service Canada	11	24	33	19	9	1	2	30	37	8647
2018	Ontario	12	23	33	19	10	2	2	29	36	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	12	19	32	25	13	0	0	38	31	73

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Employment and Social Development Canada	9	17	28	25	15	3	2	43	28	14593
2018	Service Canada	10	17	28	24	16	3	3	42	29	8605
2018	Ontario	10	17	27	24	17	3	3	43	28	1847
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	9	9	17	35	25	1	4	63	19	70

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Employment and Social Development Canada	15	22	28	18	10	3	4	30	40	14603
2018	Service Canada	13	20	27	19	12	3	5	34	37	8603
2018	Ontario	14	19	27	19	14	3	5	35	36	1850
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	23	16	33	16	11	2	0	28	39	73

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Employment and Social Development Canada	10	16	30	24	15	1	4	41	27	14561
2018	Service Canada	10	15	29	24	16	2	5	43	26	8582
2018	Ontario	10	13	28	26	17	1	5	46	24	1844
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	8	11	47	15	19	0	0	34	19	71

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Employment and Social Development Canada	14	21	27	20	13	2	4	35	36	14606
2018	Service Canada	15	19	26	20	14	2	4	36	36	8612
2018	Ontario	15	18	27	19	15	1	4	36	35	1848
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	13	10	38	17	18	1	3	37	24	72

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Employment and Social Development Canada	13	20	27	20	13	3	3	35	36	14560
2018	Service Canada	14	20	26	19	13	4	3	35	37	8587
2018	Ontario	12	15	26	21	18	4	4	42	30	1851
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	15	11	16	31	27	1	0	58	26	72

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Employment and Social Development Canada	17	24	31	14	9	3	2	24	44	14650
2018	Service Canada	17	25	31	14	9	3	2	23	44	8646
2018	Ontario	19	24	29	14	10	2	2	25	45	1860
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	18	15	30	18	18	0	1	36	34	73

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Employment and Social Development Canada	22	31	19	9	7	7	4	59	19	14630
2018	Service Canada	20	32	21	10	8	7	4	57	20	8638
2018	Ontario	19	29	21	12	11	6	3	53	24	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	33	19	15	12	10	9	1	58	25	73

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Employment and Social Development Canada	43	32	9	9	6	1	75	15	14589
2018	Service Canada	41	32	10	9	6	1	74	16	8610
2018	Ontario	38	29	11	11	9	1	68	20	1854
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	47	24	5	13	9	3	73	22	73

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Employment and Social Development Canada	13	22	19	15	12	17	2	43	33	14603
2018	Service Canada	12	22	19	16	13	16	2	41	35	8615
2018	Ontario	13	21	19	15	16	14	2	40	37	1847
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	22	19	13	12	16	15	3	50	34	72

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Employment and Social Development Canada	47	37	8	6	3	84	9	14601
2018	Service Canada	44	38	8	6	3	83	9	8617
2018	Ontario	42	38	8	7	4	81	11	1852
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	52	32	3	5	8	84	13	72

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	0	77	9	161015
2018	Employment and Social Development Canada	36	39	15	5	3	2	1	77	8	14640
2018	Service Canada	32	40	16	5	3	3	1	75	8	8640
2018	Ontario	32	37	17	6	4	3	1	72	10	1858
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	51	28	8	8	4	2	0	80	12	73

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	73	15	160726
2018	Employment and Social Development Canada	38	35	12	9	5	1	74	14	14625
2018	Service Canada	36	37	12	9	5	1	74	14	8624
2018	Ontario	38	34	11	10	7	1	72	17	1852
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	53	25	5	9	8	0	77	17	73

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Employment and Social Development Canada	47	30	11	6	4	2	1	79	10	14601
2018	Service Canada	45	31	11	6	4	2	1	78	10	8612
2018	Ontario	45	27	12	7	5	2	1	75	13	1843
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	55	19	10	7	9	0	0	74	16	73

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	75	14	160177
2018	Employment and Social Development Canada	44	33	10	7	4	1	78	11	14567
2018	Service Canada	43	34	11	7	4	1	78	11	8591
2018	Ontario	45	31	10	8	6	1	76	14	1842
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	50	25	8	8	9	0	75	17	73

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Employment and Social Development Canada	54	27	10	4	4	1	82	8	14594
2018	Service Canada	52	27	11	4	4	2	80	9	8606
2018	Ontario	52	25	11	4	6	2	79	10	1845
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	65	15	8	4	7	0	80	12	73

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	0	75	13	160605
2018	Employment and Social Development Canada	48	29	11	6	5	0	78	11	14612
2018	Service Canada	48	29	12	6	5	1	77	11	8618
2018	Ontario	49	25	12	6	6	1	75	13	1850
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	61	17	9	3	9	2	79	12	73

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Employment and Social Development Canada	30	37	13	10	4	2	4	71	15	2335
2018	Service Canada	29	41	11	11	5	1	2	72	16	1165
2018	Ontario	32	35	12	14	7	0	0	67	21	250
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	57	19	0	6	12	0	6	81	19	16

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Employment and Social Development Canada	31	30	16	7	5	9	68	14	14680
2018	Service Canada	31	30	17	7	6	9	67	14	8663
2018	Ontario	31	25	17	9	9	8	62	20	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	43	22	7	12	12	4	68	25	73

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Employment and Social Development Canada	29	32	18	11	7	3	63	18	14633
2018	Service Canada	28	31	18	11	8	4	61	20	8633
2018	Ontario	28	26	17	13	12	3	56	27	1853
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	46	19	9	15	8	3	67	23	73

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Employment and Social Development Canada	20	30	21	14	8	7	54	24	14621
2018	Service Canada	19	29	21	14	9	7	52	25	8623
2018	Ontario	20	24	19	15	14	6	48	31	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	38	28	8	15	8	3	68	23	72

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Employment and Social Development Canada	20	32	18	16	10	4	54	27	14665
2018	Service Canada	19	32	18	16	11	4	53	28	8655
2018	Ontario	19	28	16	19	15	3	48	35	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	21	29	16	17	15	3	52	33	72

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Employment and Social Development Canada	26	45	17	8	3	1	72	11	14641
2018	Service Canada	26	45	16	8	3	1	72	12	8641
2018	Ontario	26	42	17	9	5	1	68	14	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	45	28	11	5	8	2	75	14	71

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Employment and Social Development Canada	33	39	13	8	4	2	1	74	13	14638
2018	Service Canada	33	40	12	8	4	2	1	75	13	8634
2018	Ontario	35	36	12	8	6	2	1	73	15	1858
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	45	26	4	12	10	1	1	73	22	72

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Employment and Social Development Canada	33	39	17	6	4	1	73	10	14592
2018	Service Canada	33	39	16	6	4	1	73	11	8607
2018	Ontario	34	36	16	7	6	1	71	14	1854
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	42	32	8	8	7	3	77	15	72

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Employment and Social Development Canada	19	25	20	14	12	9	2	49	29	14639
2018	Service Canada	19	26	19	14	12	8	2	49	30	8636
2018	Ontario	19	24	17	16	17	6	1	46	35	1858
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	23	19	10	15	24	10	0	46	43	72

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	53	28	161004
2018	Employment and Social Development Canada	22	33	18	13	10	3	57	25	14647
2018	Service Canada	21	33	18	14	11	3	56	26	8636
2018	Ontario	21	27	15	17	17	3	49	35	1862
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	30	28	7	23	10	2	59	34	73

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Employment and Social Development Canada	21	29	16	15	16	2	2	52	31	14647
2018	Service Canada	21	29	16	15	16	2	1	51	33	8642
2018	Ontario	21	24	14	16	22	2	1	46	40	1864
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	37	24	6	21	13	0	0	61	34	73

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	57	20	161226
2018	Employment and Social Development Canada	19	34	23	11	8	4	56	20	14667
2018	Service Canada	17	32	24	12	9	5	52	22	8655
2018	Ontario	17	27	25	13	13	5	46	28	1860
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	31	30	18	8	8	4	65	16	73

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	78	7	160822
2018	Employment and Social Development Canada	44	36	12	3	2	2	82	6	14624
2018	Service Canada	44	35	12	4	2	2	82	6	8632
2018	Ontario	45	33	12	4	3	2	80	8	1858
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	50	30	8	7	4	1	81	11	73

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Employment and Social Development Canada	43	37	11	5	3	1	81	8	14622
2018	Service Canada	43	37	11	5	3	1	81	8	8635
2018	Ontario	43	33	11	7	5	2	77	12	1857
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	54	22	4	10	7	4	79	17	73

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	0	81	9	160659
2018	Employment and Social Development Canada	48	35	9	4	3	0	84	7	14608
2018	Service Canada	47	36	9	4	3	0	83	7	8628
2018	Ontario	45	33	10	7	5	0	78	12	1852
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	53	27	7	6	6	2	81	12	73

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Employment and Social Development Canada	37	33	16	8	6	1	70	14	14620
2018	Service Canada	36	32	17	9	6	0	68	15	8627
2018	Ontario	34	30	17	10	8	0	64	18	1852
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	39	28	9	14	9	2	68	23	72

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	0	68	16	160146
2018	Employment and Social Development Canada	35	35	16	9	5	0	71	14	14538
2018	Service Canada	33	35	16	9	6	0	69	15	8571
2018	Ontario	31	32	18	10	9	0	64	19	1848
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	45	25	7	10	12	2	72	22	73

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	59	22	161050
2018	Employment and Social Development Canada	28	24	20	13	10	4	55	24	14641
2018	Service Canada	26	23	21	14	11	4	51	27	8649
2018	Ontario	25	18	22	16	16	3	45	32	1855
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	28	22	17	14	16	5	52	31	73

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Employment and Social Development Canada	30	34	36	14715
2018	Service Canada	29	34	37	8683
2018	Ontario	29	32	40	1866
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	50	18	32	73

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Employment and Social Development Canada	13	36	36	5	5	6	4424
2018	Service Canada	13	37	36	5	4	5	2517
2018	Ontario	7	39	42	5	3	5	537
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	2	58	30	5	4	0	36

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Employment and Social Development Canada	13	87	14700
2018	Service Canada	14	86	8678
2018	Ontario	16	84	1865
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	16	84	73

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Employment and Social Development Canada	49	1951
2018	Service Canada	48	1210
2018	Ontario	46	303

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Employment and Social Development Canada	57	1951
2018	Service Canada	55	1210
2018	Ontario	57	303

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Employment and Social Development Canada	5	1951
2018	Service Canada	5	1210
2018	Ontario	5	303

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Employment and Social Development Canada	4	1951
2018	Service Canada	4	1210
2018	Ontario	3	303

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Employment and Social Development Canada	16	1951
2018	Service Canada	21	1210
2018	Ontario	25	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	12

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Employment and Social Development Canada	4	1951
2018	Service Canada	4	1210
2018	Ontario	3	303

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Employment and Social Development Canada	42	1952
2018	Service Canada	44	1210
2018	Ontario	48	303

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Employment and Social Development Canada	38	1952
2018	Service Canada	37	1210
2018	Ontario	38	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	47	12

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Employment and Social Development Canada	44	1952
2018	Service Canada	41	1210
2018	Ontario	43	303

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Employment and Social Development Canada	39	1952
2018	Service Canada	38	1210
2018	Ontario	43	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	60	12

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Employment and Social Development Canada	26	1952
2018	Service Canada	25	1210
2018	Ontario	26	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	38	12

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Employment and Social Development Canada	56	1952
2018	Service Canada	56	1210
2018	Ontario	60	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	57	12

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Employment and Social Development Canada	35	1952
2018	Service Canada	38	1210
2018	Ontario	42	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	46	12

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Employment and Social Development Canada	1	1952
2018	Service Canada	1	1210
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	12

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Employment and Social Development Canada	9	1952
2018	Service Canada	10	1210
2018	Ontario	11	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	12

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Employment and Social Development Canada	11	1952
2018	Service Canada	13	1210
2018	Ontario	16	303

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Employment and Social Development Canada	46	1952
2018	Service Canada	46	1210
2018	Ontario	52	303

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Employment and Social Development Canada	25	1952
2018	Service Canada	27	1210
2018	Ontario	31	303

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Employment and Social Development Canada	18	1952
2018	Service Canada	18	1210
2018	Ontario	17	303

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Employment and Social Development Canada	53	1950
2018	Service Canada	53	1208
2018	Ontario	50	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	57	12

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Employment and Social Development Canada	27	1950
2018	Service Canada	26	1208
2018	Ontario	28	303

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Employment and Social Development Canada	5	1950
2018	Service Canada	4	1208
2018	Ontario	3	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	12

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Employment and Social Development Canada	22	1950
2018	Service Canada	23	1208
2018	Ontario	28	303
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	47	12

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Employment and Social Development Canada	10	1950
2018	Service Canada	10	1208
2018	Ontario	12	303

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Employment and Social Development Canada	6	1950
2018	Service Canada	7	1208
2018	Ontario	10	303

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Employment and Social Development Canada	13	1950
2018	Service Canada	13	1208
2018	Ontario	13	303

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Employment and Social Development Canada	11	1950
2018	Service Canada	11	1208
2018	Ontario	10	303

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Employment and Social Development Canada	26	1950
2018	Service Canada	26	1208
2018	Ontario	26	303

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Employment and Social Development Canada	12	1827
2018	Service Canada	12	1127
2018	Ontario	10	271
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Employment and Social Development Canada	19	1827
2018	Service Canada	18	1127
2018	Ontario	17	271
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Employment and Social Development Canada	11	1827
2018	Service Canada	11	1127
2018	Ontario	7	271

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Employment and Social Development Canada	7	1827
2018	Service Canada	7	1127
2018	Ontario	7	271

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Employment and Social Development Canada	11	1827
2018	Service Canada	10	1127
2018	Ontario	10	271
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Employment and Social Development Canada	9	1827
2018	Service Canada	10	1127
2018	Ontario	9	271
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Employment and Social Development Canada	10	1827
2018	Service Canada	8	1127
2018	Ontario	9	271

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Employment and Social Development Canada	11	1827
2018	Service Canada	11	1127
2018	Ontario	12	271

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Employment and Social Development Canada	12	1827
2018	Service Canada	12	1127
2018	Ontario	12	271

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Employment and Social Development Canada	28	1827
2018	Service Canada	28	1127
2018	Ontario	31	271

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Employment and Social Development Canada	8	1827
2018	Service Canada	7	1127
2018	Ontario	6	271

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Employment and Social Development Canada	44	1827
2018	Service Canada	44	1127
2018	Ontario	52	271

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Employment and Social Development Canada	1	1827
2018	Service Canada	1	1127
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Employment and Social Development Canada	51	1827
2018	Service Canada	50	1127
2018	Ontario	54	271

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Employment and Social Development Canada	4	1827
2018	Service Canada	5	1127
2018	Ontario	6	271

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Employment and Social Development Canada	14	1827
2018	Service Canada	15	1127
2018	Ontario	12	271
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Employment and Social Development Canada	16	17	22	6	6	27	7	49	18	14655
2018	Service Canada	16	17	23	6	7	25	7	48	19	8652
2018	Ontario	17	15	24	6	9	22	6	45	22	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	16	21	13	7	14	22	8	52	30	73

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Employment and Social Development Canada	30	31	18	6	5	9	1	68	12	14661
2018	Service Canada	30	32	19	6	5	8	1	67	12	8660
2018	Ontario	29	26	21	7	7	9	1	62	15	1864
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	32	25	11	9	9	12	1	66	21	73

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Employment and Social Development Canada	7	93	14659
2018	Service Canada	7	93	8655
2018	Ontario	9	91	1859
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	15	85	71

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Employment and Social Development Canada	36	1020
2018	Service Canada	33	606
2018	Ontario	36	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	54	11

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Employment and Social Development Canada	76	1020
2018	Service Canada	76	606
2018	Ontario	77	169

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Employment and Social Development Canada	2	1020
2018	Service Canada	2	606
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Ontario	0	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Employment and Social Development Canada	6	1020
2018	Service Canada	6	606
2018	Ontario	5	169

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Employment and Social Development Canada	13	1020
2018	Service Canada	17	606
2018	Ontario	17	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Employment and Social Development Canada	8	1020
2018	Service Canada	7	606
2018	Ontario	4	169

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Employment and Social Development Canada	26	1017
2018	Service Canada	27	603
2018	Ontario	25	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	45	11

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Employment and Social Development Canada	20	1017
2018	Service Canada	19	603
2018	Ontario	17	169

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Employment and Social Development Canada	14	1017
2018	Service Canada	13	603
2018	Ontario	16	169

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Employment and Social Development Canada	6	1017
2018	Service Canada	6	603
2018	Ontario	8	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Employment and Social Development Canada	28	1017
2018	Service Canada	30	603
2018	Ontario	30	169

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Employment and Social Development Canada	21	1017
2018	Service Canada	22	603
2018	Ontario	22	169

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Employment and Social Development Canada	4	1017
2018	Service Canada	5	603
2018	Ontario	4	169

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Employment and Social Development Canada	2	1017
2018	Service Canada	2	603
2018	Ontario	0	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Employment and Social Development Canada	8	1017
2018	Service Canada	7	603
2018	Ontario	4	169

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Employment and Social Development Canada	17	1017
2018	Service Canada	16	603
2018	Ontario	16	169

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Employment and Social Development Canada	1	1017
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Employment and Social Development Canada	23	1017
2018	Service Canada	22	603
2018	Ontario	27	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	43	11

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	Total responses
2018	Public Service	11783
2018	Employment and Social Development Canada	1017
2018	Service Canada	603
2018	Ontario	169
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	11

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Employment and Social Development Canada	18	1017
2018	Service Canada	17	603
2018	Ontario	14	169

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Employment and Social Development Canada	32	1021
2018	Service Canada	34	606
2018	Ontario	34	170

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Employment and Social Development Canada	15	1021
2018	Service Canada	15	606
2018	Ontario	15	170
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Employment and Social Development Canada	4	1021
2018	Service Canada	3	606
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Employment and Social Development Canada	19	1021
2018	Service Canada	20	606
2018	Ontario	20	170

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Employment and Social Development Canada	3	1021
2018	Service Canada	3	606
2018	Ontario	3	170
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Employment and Social Development Canada	6	1021
2018	Service Canada	7	606
2018	Ontario	9	170

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Employment and Social Development Canada	9	1021
2018	Service Canada	9	606
2018	Ontario	8	170
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Employment and Social Development Canada	9	1021
2018	Service Canada	9	606
2018	Ontario	5	170
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	11

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Employment and Social Development Canada	45	1021
2018	Service Canada	42	606
2018	Ontario	41	170

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Employment and Social Development Canada	5	955
2018	Service Canada	5	562
2018	Ontario	6	154
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Employment and Social Development Canada	12	955
2018	Service Canada	11	562
2018	Ontario	8	154

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Employment and Social Development Canada	4	955
2018	Service Canada	4	562
2018	Ontario	7	154
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Employment and Social Development Canada	3	955
2018	Service Canada	3	562
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Employment and Social Development Canada	3	955
2018	Service Canada	4	562
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Employment and Social Development Canada	4	955
2018	Service Canada	4	562
2018	Ontario	5	154
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Employment and Social Development Canada	8	955
2018	Service Canada	7	562
2018	Ontario	8	154

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Employment and Social Development Canada	14	955
2018	Service Canada	12	562
2018	Ontario	12	154

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Employment and Social Development Canada	11	955
2018	Service Canada	10	562
2018	Ontario	11	154
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Employment and Social Development Canada	28	955
2018	Service Canada	26	562
2018	Ontario	27	154

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Employment and Social Development Canada	9	955
2018	Service Canada	7	562
2018	Ontario	7	154
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Employment and Social Development Canada	46	955
2018	Service Canada	44	562
2018	Ontario	43	154

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Employment and Social Development Canada	1	955
2018	Service Canada	1	562
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Employment and Social Development Canada	60	955
2018	Service Canada	60	562
2018	Ontario	63	154

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Employment and Social Development Canada	5	955
2018	Service Canada	4	562
2018	Ontario	4	154
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Employment and Social Development Canada	15	955
2018	Service Canada	15	562
2018	Ontario	8	154
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	0	10

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Employment and Social Development Canada	18	17	22	3	3	30	6	54	10	14668
2018	Service Canada	18	17	23	4	4	28	6	54	11	8650
2018	Ontario	19	15	25	5	5	25	6	49	14	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	24	15	14	8	7	26	5	57	22	73

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Employment and Social Development Canada	32	31	19	3	3	10	1	71	8	14686
2018	Service Canada	32	31	19	4	3	9	1	71	8	8660
2018	Ontario	32	25	21	4	5	11	2	65	11	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	38	25	10	9	9	10	0	69	20	73

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Employment and Social Development Canada	16	22	21	16	24	1	38	40	14681
2018	Service Canada	13	21	21	17	26	1	35	44	8662
2018	Ontario	14	21	20	16	27	1	36	44	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	18	21	15	15	27	3	41	44	72

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Employment and Social Development Canada	17	25	29	17	11	1	42	28	14657
2018	Service Canada	17	24	29	17	12	1	41	30	8655
2018	Ontario	18	24	27	17	12	1	43	29	1862
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	20	23	33	14	10	0	43	23	73

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Employment and Social Development Canada	24	26	24	14	10	0	3	51	24	14608
2018	Service Canada	24	25	23	13	10	1	4	52	24	8614
2018	Ontario	27	24	20	13	11	1	5	53	25	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	19	33	27	10	12	0	0	52	21	73

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Employment and Social Development Canada	21	23	24	17	13	1	2	45	31	14615
2018	Service Canada	20	22	23	17	14	1	2	44	32	8625
2018	Ontario	22	21	22	15	15	1	2	45	32	1860
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	25	30	24	11	9	0	0	55	20	72

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Employment and Social Development Canada	51	22	11	4	3	1	9	80	8	14630
2018	Service Canada	53	21	10	4	3	1	9	82	7	8628
2018	Ontario	58	17	9	3	2	0	10	84	6	1858
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	47	18	20	5	5	0	4	68	11	73

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Employment and Social Development Canada	29	26	22	11	9	1	57	21	14669
2018	Service Canada	28	27	23	11	10	1	56	21	8653
2018	Ontario	27	25	22	12	12	1	53	24	1861
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	27	23	20	12	16	1	51	29	73

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Employment and Social Development Canada	24	32	25	10	6	1	2	58	17	14630
2018	Service Canada	23	31	25	10	7	1	2	56	18	8637
2018	Ontario	22	29	25	12	9	1	2	52	22	1860
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	17	42	23	7	10	0	1	59	17	73

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Employment and Social Development Canada	22	31	24	13	7	1	2	54	21	14640
2018	Service Canada	23	30	24	13	8	1	2	54	21	8641
2018	Ontario	22	29	23	14	9	0	2	53	24	1860
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	21	43	15	13	6	0	1	65	20	73

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	19	160624
2018	Employment and Social Development Canada	28	31	22	11	6	0	2	60	18	14629
2018	Service Canada	29	31	21	10	6	0	2	61	17	8635
2018	Ontario	29	28	20	12	8	1	2	59	21	1857
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	23	36	15	10	13	2	1	61	24	73

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	18	160191
2018	Employment and Social Development Canada	23	29	24	14	9	1	53	23	14580
2018	Service Canada	21	29	25	14	10	1	50	25	8611
2018	Ontario	21	27	24	16	11	1	49	27	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	31	36	20	6	5	1	67	12	73

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Employment and Social Development Canada	47	24	14	7	5	3	73	12	14580
2018	Service Canada	46	25	14	7	6	3	73	13	8609
2018	Ontario	45	24	14	8	6	3	71	15	1847
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	51	23	10	6	8	3	76	14	73

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Employment and Social Development Canada	63	16	8	3	3	1	6	85	7	14604
2018	Service Canada	62	17	8	3	3	1	6	84	7	8628
2018	Ontario	61	16	8	4	5	0	5	82	10	1857
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	63	18	1	3	5	0	10	90	9	73

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Employment and Social Development Canada	68	13	6	3	4	1	5	85	8	14605
2018	Service Canada	67	14	6	4	4	1	4	85	8	8631
2018	Ontario	64	14	7	4	6	1	5	82	11	1857
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	68	12	4	4	6	0	5	85	11	73

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Employment and Social Development Canada	56	25	11	4	3	2	82	7	14648
2018	Service Canada	55	26	11	4	3	2	82	7	8644
2018	Ontario	54	26	11	4	3	2	82	7	1863
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	53	26	15	3	4	0	79	6	73

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	0	1	76	12	160500
2018	Employment and Social Development Canada	57	19	10	6	5	0	2	78	11	14610
2018	Service Canada	57	19	10	6	5	0	2	78	11	8618
2018	Ontario	52	21	12	7	7	0	1	74	15	1860
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	51	20	11	3	13	2	1	72	16	73

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	0	26	88	4	159765
2018	Employment and Social Development Canada	51	10	5	2	1	0	31	88	4	14548
2018	Service Canada	51	9	5	2	1	0	33	88	4	8581
2018	Ontario	50	9	5	2	1	0	33	88	4	1854
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	47	11	8	0	1	2	30	86	2	72

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	0	6	86	4	160250
2018	Employment and Social Development Canada	59	19	10	3	2	1	7	84	6	14593
2018	Service Canada	55	20	11	4	3	0	6	81	7	8609
2018	Ontario	51	23	13	5	3	0	6	78	8	1863
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	66	11	4	1	4	2	11	89	6	73

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Employment and Social Development Canada	59	16	9	5	6	0	5	79	12	14653
2018	Service Canada	55	16	10	6	8	0	5	75	14	8650
2018	Ontario	59	16	8	5	7	1	4	79	12	1869
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	59	19	8	1	4	0	8	85	6	73

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	0	2	79	7	160646
2018	Employment and Social Development Canada	43	29	16	5	3	0	3	75	9	14630
2018	Service Canada	41	30	17	5	3	0	3	74	9	8633
2018	Ontario	42	31	16	5	4	0	3	75	9	1857
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	37	37	15	4	1	2	4	78	6	73

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	45	19	161633
2018	Employment and Social Development Canada	13	30	37	14	5	44	19	14702
2018	Service Canada	12	30	37	15	6	43	20	8673
2018	Ontario	11	31	37	14	7	42	21	1866
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	9	40	32	14	5	48	20	73

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Employment and Social Development Canada	12	21	39	20	8	28	33	14536
2018	Service Canada	13	22	38	19	7	26	35	8576
2018	Ontario	16	23	39	16	6	22	39	1846
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	15	23	32	27	4	30	38	73

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Employment and Social Development Canada	31	41	14	7	4	2	74	12	14664
2018	Service Canada	30	42	15	8	4	2	72	13	8654
2018	Ontario	27	36	16	12	7	2	65	19	1856
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	33	40	11	7	5	4	76	12	73

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Employment and Social Development Canada	23	36	17	13	8	2	61	22	14673
2018	Service Canada	21	36	17	15	9	1	58	24	8656
2018	Ontario	21	31	18	16	12	2	53	29	1859
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	25	37	12	9	14	1	63	24	73

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Employment and Social Development Canada	24	24	21	14	15	1	1	25	75	14705
2018	Service Canada	22	24	22	15	16	1	1	22	78	8670
2018	Ontario	23	23	20	15	17	1	1	24	76	1865
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	27	20	12	15	24	2	0	27	73	73

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Employment and Social Development Canada	23	10810
2018	Service Canada	24	6629
2018	Ontario	23	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	35	52

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Employment and Social Development Canada	36	10810
2018	Service Canada	36	6629
2018	Ontario	32	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	33	52

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Employment and Social Development Canada	28	10810
2018	Service Canada	31	6629
2018	Ontario	28	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	25	52

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Employment and Social Development Canada	44	10810
2018	Service Canada	48	6629
2018	Ontario	52	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	70	52

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Employment and Social Development Canada	8	10810
2018	Service Canada	8	6629
2018	Ontario	7	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	4	52

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Employment and Social Development Canada	28	10810
2018	Service Canada	28	6629
2018	Ontario	29	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	41	52

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Employment and Social Development Canada	36	10810
2018	Service Canada	35	6629
2018	Ontario	30	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	28	52

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Employment and Social Development Canada	4	42	19	11	6	18	10357
2018	Service Canada	4	42	18	11	6	19	6376
2018	Ontario	4	41	19	11	4	21	1337
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	8	33	16	12	4	28	52

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Employment and Social Development Canada	28	72	10748
2018	Service Canada	28	72	6595
2018	Ontario	31	69	1383
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	22	78	52

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Employment and Social Development Canada	10	20	17	19	27	1	7	32	49	10775
2018	Service Canada	9	20	17	19	28	1	6	32	50	6605
2018	Ontario	10	19	15	17	31	1	6	31	52	1392
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	16	21	10	14	34	0	6	39	50	52

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Employment and Social Development Canada	4	10	13	20	47	2	5	15	71	10784
2018	Service Canada	4	10	13	20	48	1	5	14	72	6609
2018	Ontario	4	10	12	18	51	1	5	14	73	1390
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	7	8	11	18	51	2	4	15	73	52

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Employment and Social Development Canada	35	16	16	11	13	1	8	56	26	14686
2018	Service Canada	34	16	16	11	14	1	8	56	27	8665
2018	Ontario	37	17	15	10	14	1	7	58	26	1863
2018	Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario	49	11	14	10	7	3	6	66	19	72

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Management Services / Strategic Services / Office of the Assistant Deputy Minister (OADM) - Ontario

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment