2018 Public Service Employee Survey Results for Service Policy and Strategy

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Employment and Social Development Canada	27	47	9	12	5	1	74	17	14690
2018	Employment and Social Development	28	45	11	11	4	1	74	15	4142
2018	Strategic and Service Policy Branch	21	47	14	10	7	1	68	17	237
2018	Service Policy and Strategy	12	43	11	19	11	4	56	32	26

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Employment and Social Development Canada	35	39	13	8	4	74	13	14641
2018	Employment and Social Development	40	39	11	6	3	80	9	4127
2018	Strategic and Service Policy Branch	47	34	10	5	4	81	8	237
2018	Service Policy and Strategy	35	34	19	4	8	69	11	26

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Employment and Social Development Canada	41	39	9	7	3	81	10	14567
2018	Employment and Social Development	45	40	6	6	3	85	9	4101
2018	Strategic and Service Policy Branch	49	35	7	6	3	84	9	238
2018	Service Policy and Strategy	46	27	19	8	0	73	8	26

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Employment and Social Development Canada	40	35	11	8	5	1	76	13	14652
2018	Employment and Social Development	48	33	9	7	3	0	81	10	4141
2018	Strategic and Service Policy Branch	47	31	7	9	6	0	78	15	238
2018	Service Policy and Strategy	34	31	4	16	16	0	65	31	26

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Employment and Social Development Canada	33	42	12	8	4	76	12	14619
2018	Employment and Social Development	35	41	12	8	4	77	11	4129
2018	Strategic and Service Policy Branch	40	36	13	8	4	75	12	238
2018	Service Policy and Strategy	23	46	19	11	0	69	11	26

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	60	23	161141
2018	Employment and Social Development Canada	26	35	17	12	9	61	22	14675
2018	Employment and Social Development	33	36	15	9	7	69	16	4141
2018	Strategic and Service Policy Branch	39	33	14	8	6	72	14	236
2018	Service Policy and Strategy	31	39	23	4	4	69	8	26

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Employment and Social Development Canada	32	42	12	9	4	75	13	14677
2018	Employment and Social Development	31	42	12	10	5	73	15	4141
2018	Strategic and Service Policy Branch	32	41	13	10	4	74	14	235
2018	Service Policy and Strategy	28	36	16	12	8	64	20	25

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	84	7	161313
2018	Employment and Social Development Canada	45	40	8	4	2	86	6	14660
2018	Employment and Social Development	47	39	8	4	2	87	5	4137
2018	Strategic and Service Policy Branch	48	44	6	2	0	92	2	237
2018	Service Policy and Strategy	35	50	8	8	0	85	8	26

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Employment and Social Development Canada	29	38	15	11	8	67	18	14619
2018	Employment and Social Development	35	37	13	9	6	73	14	4128
2018	Strategic and Service Policy Branch	41	31	15	10	2	72	13	236
2018	Service Policy and Strategy	23	42	27	8	0	66	8	26

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Employment and Social Development Canada	49	35	10	4	2	85	6	14527
2018	Employment and Social Development	49	35	10	4	2	84	6	4107
2018	Strategic and Service Policy Branch	44	38	11	5	3	82	7	232
2018	Service Policy and Strategy	31	47	23	0	0	77	0	26

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	65	21	160686
2018	Employment and Social Development Canada	24	35	17	14	9	60	23	14602
2018	Employment and Social Development	32	40	13	9	5	72	15	4123
2018	Strategic and Service Policy Branch	33	38	14	12	2	71	15	232
2018	Service Policy and Strategy	39	35	8	19	0	73	19	26

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	0	0	66	18	160340
2018	Employment and Social Development Canada	28	32	18	12	9	0	1	61	21	14584
2018	Employment and Social Development	38	35	14	9	5	0	0	72	14	4119
2018	Strategic and Service Policy Branch	35	38	13	9	5	0	0	73	14	235
2018	Service Policy and Strategy	24	48	8	16	0	4	0	75	17	25

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	0	0	67	18	160685
2018	Employment and Social Development Canada	31	39	15	10	5	0	0	70	16	14595
2018	Employment and Social Development	34	38	14	9	4	0	1	73	13	4125
2018	Strategic and Service Policy Branch	30	33	14	13	3	1	6	68	17	234
2018	Service Policy and Strategy	36	16	12	20	0	4	12	62	24	25

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Employment and Social Development Canada	38	40	12	6	3	78	10	14644
2018	Employment and Social Development	41	40	11	6	3	81	9	4137
2018	Strategic and Service Policy Branch	43	33	12	9	3	76	11	235
2018	Service Policy and Strategy	24	40	32	4	0	64	4	25

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Employment and Social Development Canada	42	30	16	6	4	2	73	11	14706
2018	Employment and Social Development	43	31	15	7	4	1	75	10	4149
2018	Strategic and Service Policy Branch	34	37	18	7	5	0	70	11	238
2018	Service Policy and Strategy	31	23	23	12	12	0	54	23	26

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Employment and Social Development Canada	11	25	33	19	9	1	2	29	37	14650
2018	Employment and Social Development	10	25	35	20	8	1	2	28	36	4133
2018	Strategic and Service Policy Branch	7	28	38	18	6	2	1	25	36	237
2018	Service Policy and Strategy	4	27	46	19	0	0	4	20	32	26

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Employment and Social Development Canada	9	17	28	25	15	3	2	43	28	14593
2018	Employment and Social Development	7	17	28	28	15	3	2	45	25	4122
2018	Strategic and Service Policy Branch	4	19	28	30	13	5	1	45	25	235
2018	Service Policy and Strategy	0	23	34	31	8	4	0	40	24	26

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Employment and Social Development Canada	15	22	28	18	10	3	4	30	40	14603
2018	Employment and Social Development	19	26	28	15	8	2	3	24	47	4132
2018	Strategic and Service Policy Branch	32	29	17	13	4	2	2	18	64	236
2018	Service Policy and Strategy	34	31	19	8	4	0	4	12	67	26

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Employment and Social Development Canada	10	16	30	24	15	1	4	41	27	14561
2018	Employment and Social Development	10	18	32	23	13	1	2	38	30	4117
2018	Strategic and Service Policy Branch	19	22	30	18	8	2	1	27	43	236
2018	Service Policy and Strategy	27	27	31	11	4	0	0	15	54	26

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Employment and Social Development Canada	14	21	27	20	13	2	4	35	36	14606
2018	Employment and Social Development	12	22	28	21	13	2	3	35	35	4126
2018	Strategic and Service Policy Branch	18	21	22	23	11	3	2	35	42	235
2018	Service Policy and Strategy	27	19	30	15	8	0	0	23	47	26

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Employment and Social Development Canada	13	20	27	20	13	3	3	35	36	14560
2018	Employment and Social Development	11	20	28	22	14	3	3	38	33	4107
2018	Strategic and Service Policy Branch	17	18	27	20	13	4	2	34	37	233
2018	Service Policy and Strategy	19	12	30	16	23	0	0	39	31	26

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Employment and Social Development Canada	17	24	31	14	9	3	2	24	44	14650
2018	Employment and Social Development	17	24	30	15	8	2	3	25	43	4135
2018	Strategic and Service Policy Branch	27	26	22	13	6	3	3	20	57	236
2018	Service Policy and Strategy	31	34	31	4	0	0	0	4	65	26

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Employment and Social Development Canada	22	31	19	9	7	7	4	59	19	14630
2018	Employment and Social Development	26	31	17	8	5	8	5	65	15	4125
2018	Strategic and Service Policy Branch	33	30	11	7	5	9	5	73	14	235
2018	Service Policy and Strategy	28	24	16	16	0	8	8	62	19	25

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Employment and Social Development Canada	43	32	9	9	6	1	75	15	14589
2018	Employment and Social Development	47	32	8	7	4	1	80	12	4118
2018	Strategic and Service Policy Branch	53	28	7	6	4	1	82	10	236
2018	Service Policy and Strategy	52	20	24	4	0	0	72	4	25

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Employment and Social Development Canada	13	22	19	15	12	17	2	43	33	14603
2018	Employment and Social Development	14	23	18	13	9	19	4	48	28	4125
2018	Strategic and Service Policy Branch	16	21	18	12	8	21	4	50	26	236
2018	Service Policy and Strategy	17	4	8	20	12	28	12	34	53	25

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Employment and Social Development Canada	47	37	8	6	3	84	9	14601
2018	Employment and Social Development	53	34	6	5	2	87	7	4122
2018	Strategic and Service Policy Branch	62	28	4	5	2	90	6	235
2018	Service Policy and Strategy	60	20	12	8	0	80	8	25

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	0	77	9	161015
2018	Employment and Social Development Canada	36	39	15	5	3	2	1	77	8	14640
2018	Employment and Social Development	44	37	10	4	2	1	1	83	6	4133
2018	Strategic and Service Policy Branch	51	31	9	6	1	1	0	84	7	235
2018	Service Policy and Strategy	52	40	4	4	0	0	0	92	4	25

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Employment and Social Development Canada	38	35	12	9	5	1	0	74	14	14625
2018	Employment and Social Development	42	34	11	8	4	1	0	77	12	4132
2018	Strategic and Service Policy Branch	44	35	10	6	4	0	1	80	10	236
2018	Service Policy and Strategy	32	40	20	4	0	0	4	75	4	25

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Employment and Social Development Canada	47	30	11	6	4	2	1	79	10	14601
2018	Employment and Social Development	50	30	9	5	3	2	0	82	8	4120
2018	Strategic and Service Policy Branch	55	28	8	5	3	2	0	84	8	235
2018	Service Policy and Strategy	48	36	12	0	0	4	0	88	0	25

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	75	14	160177
2018	Employment and Social Development Canada	44	33	10	7	4	1	78	11	14567
2018	Employment and Social Development	47	32	9	7	3	1	81	10	4112
2018	Strategic and Service Policy Branch	51	33	6	6	2	1	85	8	235
2018	Service Policy and Strategy	44	44	4	8	0	0	88	8	25

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Employment and Social Development Canada	54	27	10	4	4	1	82	8	14594
2018	Employment and Social Development	58	26	8	3	3	1	85	6	4123
2018	Strategic and Service Policy Branch	64	20	8	4	3	2	86	7	235
2018	Service Policy and Strategy	68	24	4	4	0	0	92	4	25

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	75	13	160605
2018	Employment and Social Development Canada	48	29	11	6	5	78	11	14612
2018	Employment and Social Development	51	29	9	6	4	80	10	4127
2018	Strategic and Service Policy Branch	54	26	8	7	5	80	12	236
2018	Service Policy and Strategy	40	36	16	8	0	76	8	25

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Employment and Social Development Canada	30	37	13	10	4	2	4	71	15	2335
2018	Employment and Social Development	29	33	15	10	4	3	7	69	15	915
2018	Strategic and Service Policy Branch	23	27	8	23	0	6	12	62	28	48

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Employment and Social Development Canada	31	30	16	7	5	9	68	14	14680
2018	Employment and Social Development	33	32	15	7	4	8	71	12	4138
2018	Strategic and Service Policy Branch	29	29	16	9	5	12	66	16	238
2018	Service Policy and Strategy	31	27	19	4	8	11	66	13	26

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Employment and Social Development Canada	29	32	18	11	7	3	63	18	14633
2018	Employment and Social Development	31	34	17	9	5	3	67	15	4127
2018	Strategic and Service Policy Branch	24	36	15	16	4	4	63	21	238
2018	Service Policy and Strategy	23	35	15	19	4	4	60	24	26

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Employment and Social Development Canada	20	30	21	14	8	7	54	24	14621
2018	Employment and Social Development	21	33	19	13	7	6	58	21	4130
2018	Strategic and Service Policy Branch	14	32	22	16	9	8	50	27	235
2018	Service Policy and Strategy	11	31	23	15	8	11	48	26	26

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Employment and Social Development Canada	20	32	18	16	10	4	54	27	14665
2018	Employment and Social Development	21	34	18	15	9	3	57	25	4136
2018	Strategic and Service Policy Branch	16	30	18	21	11	4	47	34	236
2018	Service Policy and Strategy	4	31	27	30	8	0	35	38	26

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Employment and Social Development Canada	26	45	17	8	3	1	72	11	14641
2018	Employment and Social Development	28	45	16	8	3	1	74	10	4132
2018	Strategic and Service Policy Branch	23	46	18	8	4	1	70	11	236
2018	Service Policy and Strategy	16	50	27	8	0	0	66	8	26

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Employment and Social Development Canada	33	39	13	8	4	2	1	74	13	14638
2018	Employment and Social Development	34	38	12	8	4	2	1	75	12	4133
2018	Strategic and Service Policy Branch	28	41	14	8	5	2	2	72	14	237
2018	Service Policy and Strategy	27	46	19	4	0	0	4	76	4	26

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Employment and Social Development Canada	33	39	17	6	4	1	73	10	14592
2018	Employment and Social Development	34	39	17	6	3	2	75	8	4115
2018	Strategic and Service Policy Branch	27	40	22	6	4	1	68	10	236
2018	Service Policy and Strategy	23	39	27	4	8	0	62	11	26

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Employment and Social Development Canada	19	25	20	14	12	9	2	49	29	14639
2018	Employment and Social Development	19	23	21	12	10	12	3	49	26	4131
2018	Strategic and Service Policy Branch	15	20	22	15	9	15	5	43	30	236
2018	Service Policy and Strategy	8	12	34	15	4	19	8	27	26	26

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	0	53	28	161004
2018	Employment and Social Development Canada	22	33	18	13	10	3	0	57	25	14647
2018	Employment and Social Development	25	35	17	12	8	2	0	62	21	4137
2018	Strategic and Service Policy Branch	16	33	18	20	8	5	1	52	29	235
2018	Service Policy and Strategy	12	31	35	19	4	0	0	42	23	26

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Employment and Social Development Canada	21	29	16	15	16	2	2	52	31	14647
2018	Employment and Social Development	24	30	15	13	14	2	2	56	28	4132
2018	Strategic and Service Policy Branch	21	30	14	15	15	2	3	53	31	236
2018	Service Policy and Strategy	19	27	19	19	11	4	0	48	32	26

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	57	20	161226
2018	Employment and Social Development Canada	19	34	23	11	8	4	56	20	14667
2018	Employment and Social Development	24	37	20	9	5	4	64	15	4141
2018	Strategic and Service Policy Branch	18	34	28	11	3	5	55	15	237
2018	Service Policy and Strategy	8	35	34	19	0	4	44	20	26

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	78	7	160822
2018	Employment and Social Development Canada	44	36	12	3	2	2	82	6	14624
2018	Employment and Social Development	46	36	11	2	2	2	85	5	4123
2018	Strategic and Service Policy Branch	39	37	15	3	1	5	81	4	236
2018	Service Policy and Strategy	42	35	11	0	0	11	87	0	26

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Employment and Social Development Canada	43	37	11	5	3	1	81	8	14622
2018	Employment and Social Development	45	37	10	4	2	2	84	6	4122
2018	Strategic and Service Policy Branch	36	37	13	8	2	3	77	10	236
2018	Service Policy and Strategy	34	47	0	11	4	4	84	16	26

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	0	81	9	160659
2018	Employment and Social Development Canada	48	35	9	4	3	0	84	7	14608
2018	Employment and Social Development	52	35	8	4	2	0	87	5	4117
2018	Strategic and Service Policy Branch	46	36	10	5	2	1	84	6	236
2018	Service Policy and Strategy	42	47	8	0	0	4	92	0	26

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Employment and Social Development Canada	37	33	16	8	6	1	70	14	14620
2018	Employment and Social Development	40	34	15	7	4	1	75	11	4131
2018	Strategic and Service Policy Branch	34	32	20	9	4	1	66	13	237
2018	Service Policy and Strategy	23	38	31	4	0	4	64	4	26

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	0	68	16	160146
2018	Employment and Social Development Canada	35	35	16	9	5	0	71	14	14538
2018	Employment and Social Development	39	36	14	7	4	1	76	11	4111
2018	Strategic and Service Policy Branch	31	38	16	10	4	1	70	14	234
2018	Service Policy and Strategy	19	58	8	11	0	4	80	12	26

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	0	59	22	161050
2018	Employment and Social Development Canada	28	24	20	13	10	4	0	55	24	14641
2018	Employment and Social Development	33	26	19	11	7	4	1	61	18	4134
2018	Strategic and Service Policy Branch	27	24	17	18	9	4	0	54	28	237
2018	Service Policy and Strategy	23	31	23	12	8	4	0	56	20	26

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Employment and Social Development Canada	30	34	36	14715
2018	Employment and Social Development	32	34	34	4156
2018	Strategic and Service Policy Branch	46	25	30	238
2018	Service Policy and Strategy	46	23	31	26

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Employment and Social Development Canada	13	36	36	5	5	6	4424
2018	Employment and Social Development	10	38	36	3	6	6	1335
2018	Strategic and Service Policy Branch	2	38	47	4	3	7	109
2018	Service Policy and Strategy	0	58	34	0	0	8	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Employment and Social Development Canada	13	87	14700
2018	Employment and Social Development	11	89	4148
2018	Strategic and Service Policy Branch	11	89	238
2018	Service Policy and Strategy	0	100	26

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Employment and Social Development Canada	49	1951
2018	Employment and Social Development	46	451
2018	Strategic and Service Policy Branch	23	26

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Employment and Social Development Canada	57	1951
2018	Employment and Social Development	65	451

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Employment and Social Development Canada	5	1951
2018	Employment and Social Development	6	451
2018	Strategic and Service Policy Branch	0	26

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Employment and Social Development	0	451
2018	Strategic and Service Policy Branch	0	26

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Employment and Social Development Canada	4	1951
2018	Employment and Social Development	5	451
2018	Strategic and Service Policy Branch	0	26

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Employment and Social Development Canada	16	1951
2018	Employment and Social Development	5	451
2018	Strategic and Service Policy Branch	0	26

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Employment and Social Development Canada	4	1951
2018	Employment and Social Development	5	451

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Employment and Social Development Canada	42	1952
2018	Employment and Social Development	36	452
2018	Strategic and Service Policy Branch	43	26

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Employment and Social Development Canada	38	1952
2018	Employment and Social Development	42	452
2018	Strategic and Service Policy Branch	58	26

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Employment and Social Development Canada	44	1952
2018	Employment and Social Development	49	452
2018	Strategic and Service Policy Branch	39	26

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Employment and Social Development Canada	39	1952
2018	Employment and Social Development	38	452
2018	Strategic and Service Policy Branch	46	26

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Employment and Social Development Canada	26	1952
2018	Employment and Social Development	28	452

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Employment and Social Development Canada	56	1952
2018	Employment and Social Development	57	452
2018	Strategic and Service Policy Branch	50	26

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Employment and Social Development Canada	35	1952
2018	Employment and Social Development	29	452
2018	Strategic and Service Policy Branch	23	26

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Employment and Social Development Canada	1	1952
2018	Strategic and Service Policy Branch	0	26

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Employment and Social Development Canada	9	1952
2018	Employment and Social Development	9	452

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Employment and Social Development Canada	11	1952
2018	Employment and Social Development	6	452

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Employment and Social Development Canada	46	1952
2018	Employment and Social Development	43	452
2018	Strategic and Service Policy Branch	50	26

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Employment and Social Development Canada	25	1952
2018	Employment and Social Development	20	452

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Employment and Social Development Canada	18	1952
2018	Employment and Social Development	17	452

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Employment and Social Development Canada	53	1950
2018	Employment and Social Development	50	452
2018	Strategic and Service Policy Branch	58	26

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Employment and Social Development Canada	27	1950
2018	Employment and Social Development	29	452
2018	Strategic and Service Policy Branch	23	26

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Employment and Social Development Canada	5	1950
2018	Employment and Social Development	5	452

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Employment and Social Development Canada	22	1950
2018	Employment and Social Development	17	452
2018	Strategic and Service Policy Branch	19	26

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Employment and Social Development Canada	10	1950
2018	Employment and Social Development	9	452

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Employment and Social Development Canada	6	1950
2018	Employment and Social Development	4	452

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Employment and Social Development Canada	13	1950
2018	Employment and Social Development	15	452

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Employment and Social Development Canada	11	1950
2018	Employment and Social Development	12	452

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Employment and Social Development Canada	26	1950
2018	Employment and Social Development	29	452
2018	Strategic and Service Policy Branch	35	26

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Employment and Social Development Canada	12	1827
2018	Employment and Social Development	12	431

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Employment and Social Development Canada	19	1827
2018	Employment and Social Development	22	431
2018	Strategic and Service Policy Branch	29	24

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Employment and Social Development Canada	11	1827
2018	Employment and Social Development	11	431

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Employment and Social Development Canada	7	1827
2018	Employment and Social Development	7	431

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Employment and Social Development Canada	11	1827
2018	Employment and Social Development	11	431
2018	Strategic and Service Policy Branch	21	24

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Employment and Social Development Canada	9	1827
2018	Employment and Social Development	8	431

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Employment and Social Development Canada	10	1827
2018	Employment and Social Development	16	431

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Employment and Social Development Canada	11	1827
2018	Employment and Social Development	10	431

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Employment and Social Development Canada	12	1827
2018	Employment and Social Development	12	431

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Employment and Social Development Canada	28	1827
2018	Employment and Social Development	27	431
2018	Strategic and Service Policy Branch	25	24

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Employment and Social Development Canada	8	1827
2018	Employment and Social Development	10	431

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Employment and Social Development Canada	44	1827
2018	Employment and Social Development	46	431
2018	Strategic and Service Policy Branch	50	24

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Employment and Social Development Canada	1	1827
2018	Strategic and Service Policy Branch	0	24

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Employment and Social Development Canada	51	1827
2018	Employment and Social Development	51	431
2018	Strategic and Service Policy Branch	54	24

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Employment and Social Development Canada	4	1827
2018	Employment and Social Development	4	431
2018	Strategic and Service Policy Branch	0	24

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Employment and Social Development Canada	14	1827
2018	Employment and Social Development	12	431

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Employment and Social Development Canada	16	17	22	6	6	27	7	49	18	14655
2018	Employment and Social Development	17	16	19	5	4	31	8	53	15	4133
2018	Strategic and Service Policy Branch	13	14	16	5	4	37	11	52	18	237
2018	Service Policy and Strategy	0	19	19	0	4	42	16	45	9	26

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Employment and Social Development Canada	30	31	18	6	5	9	1	68	12	14661
2018	Employment and Social Development	32	31	17	5	3	11	1	71	10	4133
2018	Strategic and Service Policy Branch	23	30	19	7	3	17	1	65	12	237
2018	Service Policy and Strategy	19	42	12	0	4	23	0	80	5	26

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Employment and Social Development Canada	7	93	14659
2018	Employment and Social Development	6	94	4138
2018	Strategic and Service Policy Branch	6	94	236
2018	Service Policy and Strategy	0	100	26

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Employment and Social Development Canada	36	1020
2018	Employment and Social Development	42	247
2018	Strategic and Service Policy Branch	38	14

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Employment and Social Development Canada	76	1020
2018	Employment and Social Development	81	247

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Employment and Social Development Canada	2	1020
2018	Employment and Social Development	3	247
2018	Strategic and Service Policy Branch	0	14

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Strategic and Service Policy Branch	0	14

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Employment and Social Development Canada	6	1020
2018	Employment and Social Development	7	247

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Employment and Social Development Canada	13	1020
2018	Employment and Social Development	5	247
2018	Strategic and Service Policy Branch	0	14

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Employment and Social Development Canada	8	1020
2018	Employment and Social Development	8	247

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Employment and Social Development Canada	26	1017
2018	Employment and Social Development	22	247

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Employment and Social Development Canada	20	1017
2018	Employment and Social Development	21	247

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Employment and Social Development Canada	14	1017
2018	Employment and Social Development	14	247

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Employment and Social Development Canada	6	1017
2018	Employment and Social Development	7	247
2018	Strategic and Service Policy Branch	0	14

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Employment and Social Development Canada	28	1017
2018	Employment and Social Development	24	247
2018	Strategic and Service Policy Branch	42	14

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Employment and Social Development Canada	21	1017
2018	Employment and Social Development	19	247

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Employment and Social Development Canada	4	1017
2018	Employment and Social Development	3	247

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Employment and Social Development Canada	2	1017
2018	Employment and Social Development	5	247

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Employment and Social Development Canada	8	1017
2018	Employment and Social Development	10	247
2018	Strategic and Service Policy Branch	0	14

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Employment and Social Development Canada	17	1017
2018	Employment and Social Development	21	247

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Employment and Social Development Canada	1	1017
2018	Strategic and Service Policy Branch	0	14

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Employment and Social Development Canada	23	1017
2018	Employment and Social Development	25	247

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	Total responses
2018	Public Service	11783
2018	Employment and Social Development Canada	1017
2018	Employment and Social Development	247
2018	Strategic and Service Policy Branch	14

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Employment and Social Development Canada	18	1017
2018	Employment and Social Development	20	247

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Employment and Social Development Canada	32	1021
2018	Employment and Social Development	29	247

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Employment and Social Development Canada	15	1021
2018	Employment and Social Development	15	247
2018	Strategic and Service Policy Branch	34	14

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Employment and Social Development Canada	4	1021
2018	Employment and Social Development	5	247
2018	Strategic and Service Policy Branch	0	14

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Employment and Social Development Canada	19	1021
2018	Employment and Social Development	15	247

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Employment and Social Development Canada	3	1021
2018	Employment and Social Development	4	247
2018	Strategic and Service Policy Branch	0	14

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Employment and Social Development Canada	6	1021
2018	Employment and Social Development	4	247
2018	Strategic and Service Policy Branch	0	14

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Employment and Social Development Canada	9	1021
2018	Employment and Social Development	9	247

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Employment and Social Development Canada	9	1021
2018	Employment and Social Development	9	247
2018	Strategic and Service Policy Branch	0	14

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Employment and Social Development Canada	45	1021
2018	Employment and Social Development	51	247
2018	Strategic and Service Policy Branch	45	14

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Employment and Social Development Canada	5	955
2018	Employment and Social Development	5	238

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Employment and Social Development Canada	12	955
2018	Employment and Social Development	19	238
2018	Strategic and Service Policy Branch	45	14

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Employment and Social Development Canada	4	955
2018	Employment and Social Development	2	238

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Employment and Social Development Canada	3	955
2018	Employment and Social Development	2	238

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Employment and Social Development Canada	3	955
2018	Employment and Social Development	3	238

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Employment and Social Development Canada	4	955
2018	Employment and Social Development	5	238

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Employment and Social Development Canada	8	955
2018	Employment and Social Development	13	238
2018	Strategic and Service Policy Branch	0	14

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Employment and Social Development Canada	14	955
2018	Employment and Social Development	18	238

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Employment and Social Development Canada	11	955
2018	Employment and Social Development	11	238

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Employment and Social Development Canada	28	955
2018	Employment and Social Development	30	238

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Employment and Social Development Canada	9	955
2018	Employment and Social Development	13	238

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Employment and Social Development Canada	46	955
2018	Employment and Social Development	52	238
2018	Strategic and Service Policy Branch	34	14

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Employment and Social Development Canada	1	955
2018	Strategic and Service Policy Branch	0	14

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Employment and Social Development Canada	60	955
2018	Employment and Social Development	56	238
2018	Strategic and Service Policy Branch	45	14

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Employment and Social Development Canada	5	955
2018	Employment and Social Development	4	238
2018	Strategic and Service Policy Branch	0	14

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Employment and Social Development Canada	15	955
2018	Employment and Social Development	13	238

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Employment and Social Development Canada	18	17	22	3	3	30	6	54	10	14668
2018	Employment and Social Development	19	15	19	3	3	34	7	58	9	4144
2018	Strategic and Service Policy Branch	15	14	17	2	2	44	5	59	8	238
2018	Service Policy and Strategy	8	19	12	0	4	50	8	64	9	26

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Employment and Social Development Canada	32	31	19	3	3	10	1	71	8	14686
2018	Employment and Social Development	34	30	17	3	2	12	2	74	6	4150
2018	Strategic and Service Policy Branch	27	30	16	3	2	21	0	74	6	238
2018	Service Policy and Strategy	31	38	4	0	4	23	0	90	5	26

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	0	1	46	32	161369
2018	Employment and Social Development Canada	16	22	21	16	24	0	1	38	40	14681
2018	Employment and Social Development	20	23	22	14	18	0	2	44	34	4146
2018	Strategic and Service Policy Branch	22	24	23	15	13	0	3	47	29	236
2018	Service Policy and Strategy	19	19	19	16	23	4	0	40	40	26

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Employment and Social Development Canada	17	25	29	17	11	1	42	28	14657
2018	Employment and Social Development	19	27	28	16	10	1	46	26	4131
2018	Strategic and Service Policy Branch	15	23	29	20	13	0	38	33	237
2018	Service Policy and Strategy	11	8	42	8	31	0	19	39	26

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Employment and Social Development Canada	24	26	24	14	10	0	3	51	24	14608
2018	Employment and Social Development	23	27	24	15	9	0	1	51	24	4127
2018	Strategic and Service Policy Branch	15	22	29	22	11	1	0	38	33	237
2018	Service Policy and Strategy	8	8	31	31	23	0	0	15	54	26

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Employment and Social Development Canada	21	23	24	17	13	1	2	45	31	14615
2018	Employment and Social Development	22	26	24	16	11	1	1	48	27	4125
2018	Strategic and Service Policy Branch	20	23	23	18	14	1	1	44	33	237
2018	Service Policy and Strategy	19	15	23	4	39	0	0	34	43	26

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Employment and Social Development Canada	51	22	11	4	3	1	9	80	8	14630
2018	Employment and Social Development	47	24	13	6	3	1	7	77	10	4136
2018	Strategic and Service Policy Branch	29	29	21	10	7	0	4	61	18	237
2018	Service Policy and Strategy	31	27	15	4	23	0	0	57	27	26

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Employment and Social Development Canada	29	26	22	11	9	1	57	21	14669
2018	Employment and Social Development	31	27	21	11	9	1	59	20	4146
2018	Strategic and Service Policy Branch	22	24	26	15	11	2	47	26	237
2018	Service Policy and Strategy	15	19	19	23	23	0	35	46	26

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Employment and Social Development Canada	24	32	25	10	6	1	2	58	17	14630
2018	Employment and Social Development	26	34	24	10	5	1	2	61	15	4130
2018	Strategic and Service Policy Branch	24	30	27	11	6	0	3	55	18	237
2018	Service Policy and Strategy	15	31	38	15	0	0	0	46	15	26

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Employment and Social Development Canada	22	31	24	13	7	1	2	54	21	14640
2018	Employment and Social Development	22	33	25	13	6	0	1	55	19	4129
2018	Strategic and Service Policy Branch	14	38	26	15	6	0	2	52	21	235
2018	Service Policy and Strategy	8	28	40	17	8	0	0	36	24	25

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	19	160624
2018	Employment and Social Development Canada	28	31	22	11	6	2	60	18	14629
2018	Employment and Social Development	24	31	24	13	7	1	56	20	4128
2018	Strategic and Service Policy Branch	19	31	29	13	7	2	51	20	237
2018	Service Policy and Strategy	19	16	42	19	4	0	35	23	26

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	18	160191
2018	Employment and Social Development Canada	23	29	24	14	9	1	53	23	14580
2018	Employment and Social Development	27	31	23	12	6	1	59	18	4110
2018	Strategic and Service Policy Branch	26	35	25	8	4	1	62	12	237
2018	Service Policy and Strategy	27	23	27	15	8	0	50	23	26

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Employment and Social Development Canada	47	24	14	7	5	3	73	12	14580
2018	Employment and Social Development	49	23	14	6	5	3	74	11	4110
2018	Strategic and Service Policy Branch	31	28	23	8	7	2	61	16	234
2018	Service Policy and Strategy	42	19	16	12	11	0	61	23	26

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Employment and Social Development Canada	63	16	8	3	3	1	6	85	7	14604
2018	Employment and Social Development	65	15	7	3	3	1	6	86	6	4112
2018	Strategic and Service Policy Branch	63	15	8	3	3	0	9	85	6	238
2018	Service Policy and Strategy	69	8	4	4	8	0	8	83	12	26

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Employment and Social Development Canada	68	13	6	3	4	1	5	85	8	14605
2018	Employment and Social Development	71	12	6	3	3	1	5	88	7	4118
2018	Strategic and Service Policy Branch	71	12	7	2	3	0	5	88	5	237
2018	Service Policy and Strategy	73	19	0	0	0	0	8	100	0	26

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Employment and Social Development Canada	56	25	11	4	3	2	82	7	14648
2018	Employment and Social Development	57	24	10	4	2	2	84	6	4132
2018	Strategic and Service Policy Branch	61	24	9	1	3	3	87	4	235
2018	Service Policy and Strategy	56	24	12	0	8	0	80	8	25

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Employment and Social Development Canada	57	19	10	6	5	2	78	11	14610
2018	Employment and Social Development	57	20	10	6	4	2	79	11	4127
2018	Strategic and Service Policy Branch	53	23	8	8	5	2	79	13	235
2018	Service Policy and Strategy	48	36	12	0	4	0	84	4	25

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	26	88	4	159765
2018	Employment and Social Development Canada	51	10	5	2	1	31	88	4	14548
2018	Employment and Social Development	51	12	6	2	1	28	88	4	4115
2018	Strategic and Service Policy Branch	50	13	4	0	1	32	92	2	233
2018	Service Policy and Strategy	52	0	4	0	4	40	86	7	25

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	0	6	86	4	160250
2018	Employment and Social Development Canada	59	19	10	3	2	1	7	84	6	14593
2018	Employment and Social Development	67	16	6	2	1	1	8	90	3	4121
2018	Strategic and Service Policy Branch	70	15	3	1	0	0	11	96	1	233
2018	Service Policy and Strategy	71	12	0	0	0	0	17	100	0	24

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Employment and Social Development Canada	59	16	9	5	6	0	5	79	12	14653
2018	Employment and Social Development	67	14	7	4	4	1	4	85	8	4137
2018	Strategic and Service Policy Branch	76	12	3	2	1	0	5	93	3	235
2018	Service Policy and Strategy	64	12	8	8	0	0	8	82	9	25

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Employment and Social Development Canada	43	29	16	5	3	3	75	9	14630
2018	Employment and Social Development	46	28	15	5	3	3	76	8	4131
2018	Strategic and Service Policy Branch	53	26	12	3	3	3	82	6	235
2018	Service Policy and Strategy	52	28	20	0	0	0	80	0	25

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	45	19	161633
2018	Employment and Social Development Canada	13	30	37	14	5	44	19	14702
2018	Employment and Social Development	15	32	37	13	4	47	16	4149
2018	Strategic and Service Policy Branch	10	26	46	13	6	35	19	237
2018	Service Policy and Strategy	4	12	57	16	12	15	27	26

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Employment and Social Development Canada	12	21	39	20	8	28	33	14536
2018	Employment and Social Development	9	19	39	23	10	33	27	4115
2018	Strategic and Service Policy Branch	12	22	37	18	10	28	35	234
2018	Service Policy and Strategy	28	12	40	12	8	20	40	25

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Employment and Social Development Canada	31	41	14	7	4	2	74	12	14664
2018	Employment and Social Development	35	41	14	6	3	3	77	9	4137
2018	Strategic and Service Policy Branch	21	42	17	12	4	5	66	16	237
2018	Service Policy and Strategy	15	54	8	11	4	8	75	16	26

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Employment and Social Development Canada	23	36	17	13	8	2	61	22	14673
2018	Employment and Social Development	27	38	17	10	6	2	67	16	4146
2018	Strategic and Service Policy Branch	20	33	20	13	10	4	56	24	237
2018	Service Policy and Strategy	12	40	20	4	16	8	57	21	25

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Employment and Social Development Canada	24	24	21	14	15	1	1	25	75	14705
2018	Employment and Social Development	30	24	21	12	11	2	1	31	69	4156
2018	Strategic and Service Policy Branch	31	23	20	11	12	3	2	32	68	237
2018	Service Policy and Strategy	23	16	31	15	12	4	0	24	76	26

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Employment and Social Development Canada	23	10810
2018	Employment and Social Development	20	2808
2018	Strategic and Service Policy Branch	27	155
2018	Service Policy and Strategy	11	19

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Employment and Social Development Canada	36	10810
2018	Employment and Social Development	36	2808
2018	Strategic and Service Policy Branch	37	155
2018	Service Policy and Strategy	31	19

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Employment and Social Development Canada	28	10810
2018	Employment and Social Development	22	2808
2018	Strategic and Service Policy Branch	18	155
2018	Service Policy and Strategy	21	19

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Employment and Social Development Canada	44	10810
2018	Employment and Social Development	38	2808
2018	Strategic and Service Policy Branch	30	155
2018	Service Policy and Strategy	48	19

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Employment and Social Development Canada	8	10810
2018	Employment and Social Development	8	2808
2018	Strategic and Service Policy Branch	11	155
2018	Service Policy and Strategy	0	19

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Employment and Social Development Canada	28	10810
2018	Employment and Social Development	28	2808
2018	Strategic and Service Policy Branch	30	155
2018	Service Policy and Strategy	32	19

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Employment and Social Development Canada	36	10810
2018	Employment and Social Development	39	2808
2018	Strategic and Service Policy Branch	40	155
2018	Service Policy and Strategy	26	19

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Employment and Social Development Canada	4	42	19	11	6	18	10357
2018	Employment and Social Development	4	43	21	11	5	15	2691
2018	Strategic and Service Policy Branch	4	44	21	11	5	15	148
2018	Service Policy and Strategy	0	44	45	0	5	5	18

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Employment and Social Development Canada	28	72	10748
2018	Employment and Social Development	29	71	2796
2018	Strategic and Service Policy Branch	34	66	153
2018	Service Policy and Strategy	26	74	19

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Employment and Social Development Canada	10	20	17	19	27	1	7	32	49	10775
2018	Employment and Social Development	10	21	17	19	24	2	8	34	48	2799
2018	Strategic and Service Policy Branch	8	19	13	27	20	3	10	32	53	154
2018	Service Policy and Strategy	0	22	22	34	23	0	0	22	56	18

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Employment and Social Development Canada	4	10	13	20	47	2	5	15	71	10784
2018	Employment and Social Development	3	11	13	20	45	2	6	16	70	2804
2018	Strategic and Service Policy Branch	3	10	8	20	49	4	8	14	78	155
2018	Service Policy and Strategy	0	10	10	21	53	0	5	11	78	19

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Employment and Social Development Canada	35	16	16	11	13	1	8	56	26	14686
2018	Employment and Social Development	36	16	16	11	12	1	7	57	25	4146
2018	Strategic and Service Policy Branch	40	17	15	9	9	0	9	63	20	238
2018	Service Policy and Strategy	46	8	16	4	11	0	15	64	18	26

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Service Policy and Strategy

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment