2018 Public Service Employee Survey Results for Canada Revenue Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	17	54	11	10	8	0	71	18	193
2018	CO-02	15	53	11	11	9	0	69	21	131
2018	CO-03	11	58	13	11	8	0	68	18	38
2017	CO	22	43	14	12	9	0	65	21	229
2017	CO-01	40	40	7	13	0	0	80	13	15
2017	CO-02	22	41	13	12	11	0	63	23	164
2017	CO-03	15	50	23	10	3	0	65	13	40
2014	CO	24	45	7	16	9	0	69	24	235
2014	CO-01	25	54	0	8	13	0	79	21	24
2014	CO-02	25	42	7	17	9	0	67	26	163
2014	CO-03	21	49	11	15	4	0	70	19	47
2011	CO	20	41	20	11	7	0	61	18	191
2011	CO-01	17	39	22	13	9	0	57	22	23
2011	CO-02	19	37	23	14	7	0	56	21	124
2011	CO-03	21	55	13	3	8	0	76	11	38
2008	CO	18	43	18	11	9	1	62	20	148
2008	CO-01	17	50	17	11	6	0	67	17	18
2008	CO-02	15	43	18	13	10	2	59	23	96
2008	CO-03	26	48	22	4	0	0	74	4	27

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	36	46	12	4	2	0	0	82	6	193
2018	CO-02	35	46	13	5	2	0	0	81	6	131
2018	CO-03	39	34	16	5	5	0	0	74	11	38
2017	CO	37	38	15	7	2	0	0	76	10	228
2017	CO-01	40	47	7	7	0	0	0	87	7	15
2017	CO-02	35	38	15	9	2	0	0	73	12	164
2017	CO-03	41	41	13	0	3	0	3	84	3	39
2014	CO	42	42	9	5	2	0	0	84	6	235
2014	CO-01	42	42	8	4	4	0	0	83	8	24
2014	CO-02	43	42	10	4	1	0	0	85	6	163
2014	CO-03	38	45	6	6	2	2	0	85	9	47
2011	CO	41	42	12	4	2	0	0	83	6	191
2011	CO-01	48	26	17	4	4	0	0	74	9	23
2011	CO-02	41	44	10	2	2	0	0	85	4	124
2011	CO-03	37	47	11	5	0	0	0	84	5	38
2008	CO	36	44	11	5	5	0	0	80	9	148
2008	CO-01	33	39	11	17	0	0	0	72	17	18
2008	CO-02	35	45	9	4	6	0	0	80	10	96
2008	CO-03	37	52	11	0	0	0	0	89	0	27

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	43	45	8	2	2	0	88	4	190
2018	CO-02	44	44	9	1	2	0	88	3	128
2018	CO-03	45	45	3	5	3	0	89	8	38
2017	CO	42	40	8	6	4	0	82	10	229
2017	CO-01	47	27	13	7	7	0	73	13	15
2017	CO-02	41	41	6	7	5	0	82	12	164
2017	CO-03	45	43	13	0	0	0	88	0	40
2014	CO	50	38	6	4	2	0	88	6	235
2014	CO-01	50	29	8	4	8	0	79	13	24
2014	CO-02	51	40	6	2	1	0	91	4	163
2014	CO-03	47	38	4	9	0	2	87	9	47
2011	CO	51	35	9	4	2	0	85	6	191
2011	CO-01	39	26	13	17	4	0	65	22	23
2011	CO-02	52	35	10	2	1	0	88	2	124
2011	CO-03	53	39	3	3	3	0	92	5	38
2008	CO	45	45	3	5	2	0	90	7	148
2008	CO-01	33	44	6	11	6	0	78	17	18
2008	CO-02	50	43	2	3	2	0	93	5	96
2008	CO-03	37	63	0	0	0	0	100	0	27

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	44	35	9	7	5	0	0	79	12	192
2018	CO-02	43	38	9	5	5	0	0	81	10	131
2018	CO-03	42	34	5	13	5	0	0	76	18	38
2017	CO	41	36	8	7	7	0	0	77	15	229
2017	CO-01	53	33	0	7	7	0	0	87	13	15
2017	CO-02	39	34	11	8	7	1	1	73	15	164
2017	CO-03	35	48	0	8	10	0	0	83	18	40
2014	CO	45	35	7	7	6	0	0	80	13	235
2014	CO-01	46	38	8	4	4	0	0	83	8	24
2014	CO-02	41	39	7	6	6	1	0	81	12	163
2014	CO-03	57	21	6	11	4	0	0	79	15	47
2011	CO	42	38	9	7	4	1	0	81	11	191
2011	CO-01	39	43	17	0	0	0	0	83	0	23
2011	CO-02	36	40	9	8	6	1	0	77	14	124
2011	CO-03	58	29	5	8	0	0	0	87	8	38

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	23	43	17	8	8	66	16	191
2018	CO-02	19	46	18	9	9	64	18	129
2018	CO-03	32	42	13	3	11	74	13	38
2017	CO	24	46	14	11	5	70	16	229
2017	CO-01	27	60	7	7	0	87	7	15
2017	CO-02	21	47	13	12	6	68	18	164
2017	CO-03	33	43	15	8	3	75	10	40
2014	CO	27	44	14	7	9	71	16	235
2014	CO-01	21	54	8	4	13	75	17	24
2014	CO-02	25	44	16	7	9	68	16	163
2014	CO-03	38	40	9	9	4	79	13	47
2011	CO	28	46	13	8	5	74	13	191
2011	CO-01	30	43	13	9	4	74	13	23
2011	CO-02	29	41	15	10	5	70	15	124
2011	CO-03	24	63	8	3	3	87	5	38
2008	CO	26	46	14	9	5	72	14	148
2008	CO-01	28	39	17	11	6	67	17	18
2008	CO-02	25	43	16	11	5	68	17	96
2008	CO-03	30	67	4	0	0	96	0	27

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	18	34	22	11	16	0	0	52	26	193
2018	CO-02	18	32	24	11	15	0	0	50	27	131
2018	CO-03	13	39	13	16	18	0	0	53	34	38
2017	CO	16	37	14	18	14	0	0	54	32	229
2017	CO-01	13	53	0	27	7	0	0	67	33	15
2017	CO-02	14	38	16	16	14	0	1	53	31	164
2017	CO-03	15	35	13	18	20	0	0	50	38	40
2014	CO	16	33	22	17	12	1	0	49	29	235
2014	CO-01	25	17	25	17	17	0	0	42	33	24
2014	CO-02	14	34	21	15	13	1	0	49	29	163
2014	CO-03	17	38	21	19	4	0	0	55	23	47
2011	CO	15	41	19	14	8	2	0	58	23	191
2011	CO-01	22	48	13	4	9	4	0	73	14	23
2011	CO-02	13	40	18	15	11	2	0	55	27	124
2011	CO-03	18	37	26	18	0	0	0	55	18	38

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	26	40	13	14	8	65	22	192
2018	CO-02	27	39	13	15	6	66	21	131
2018	CO-03	8	47	16	13	16	55	29	38
2017	CO	28	42	9	14	7	70	20	229
2017	CO-01	47	33	7	7	7	80	13	15
2017	CO-02	26	45	9	15	5	70	21	164
2017	CO-03	23	38	13	15	13	60	28	40

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	34	38	13	10	4	0	72	15	193
2018	CO-02	34	40	11	11	4	0	74	14	132
2018	CO-03	27	35	16	14	8	0	62	22	37
2017	CO	32	42	12	9	4	0	74	13	228
2017	CO-01	47	33	0	20	0	0	80	20	15
2017	CO-02	33	39	13	9	6	1	72	14	163
2017	CO-03	25	55	10	10	0	0	80	10	40
2014	CO	39	41	11	5	5	0	80	9	235
2014	CO-01	37	29	8	8	13	4	70	22	24
2014	CO-02	38	40	12	6	4	0	79	9	163
2014	CO-03	43	47	6	0	4	0	89	4	47
2011	CO	35	46	9	8	1	1	82	9	189
2011	CO-01	35	57	0	9	0	0	91	9	23
2011	CO-02	31	45	11	11	1	1	77	12	122
2011	CO-03	45	47	5	3	0	0	92	3	38
2008	CO	42	38	7	10	3	0	80	13	149
2008	CO-01	44	33	17	6	0	0	78	6	18
2008	CO-02	39	38	7	14	3	0	76	17	96
2008	CO-03	52	48	0	0	0	0	100	0	27

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	23	37	18	10	13	60	23	194
2018	CO-02	22	38	19	11	10	60	21	132
2018	CO-03	21	34	16	8	21	55	29	38
2017	CO	20	38	13	17	13	58	29	229
2017	CO-01	33	27	13	20	7	60	27	15
2017	CO-02	18	42	13	15	12	60	27	164
2017	CO-03	18	35	10	20	18	53	38	40

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	44	36	13	3	4	0	1	80	7	193
2018	CO-02	40	40	15	3	2	0	0	80	5	131
2018	CO-03	53	29	8	3	8	0	0	82	11	38
2017	CO	42	41	10	5	2	0	0	83	7	229
2017	CO-01	60	27	13	0	0	0	0	87	0	15
2017	CO-02	40	41	10	6	3	0	0	80	9	164
2017	CO-03	43	45	10	3	0	0	0	88	3	40
2014	CO	56	29	10	3	2	0	0	85	5	235
2014	CO-01	71	21	0	8	0	0	0	92	8	24
2014	CO-02	53	31	12	1	2	1	0	85	3	163
2014	CO-03	60	23	9	6	2	0	0	83	9	47
2011	CO	53	36	8	2	1	0	0	88	3	190
2011	CO-01	52	35	4	4	4	0	0	87	9	23
2011	CO-02	49	39	9	2	1	0	0	88	3	124
2011	CO-03	65	30	5	0	0	0	0	95	0	37

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	13	34	20	16	16	0	48	32	193
2018	CO-02	13	34	21	16	17	0	47	33	131
2018	CO-03	13	37	11	26	13	0	50	39	38
2017	CO	13	39	17	18	13	0	52	31	229
2017	CO-01	13	47	13	20	7	0	60	27	15
2017	CO-02	11	38	18	18	15	0	49	33	164
2017	CO-03	15	43	15	18	10	0	58	28	40
2014	CO	14	35	19	17	14	0	49	32	235
2014	CO-01	21	33	25	0	21	0	54	21	24
2014	CO-02	12	31	20	21	15	1	43	36	163
2014	CO-03	19	49	13	11	9	0	68	19	47
2011	CO	25	40	16	14	4	1	65	18	189
2011	CO-01	39	22	13	26	0	0	61	26	23
2011	CO-02	20	40	18	15	6	2	60	21	123
2011	CO-03	35	51	11	3	0	0	86	3	37

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	16	21	24	18	21	1	1	37	39	194
2018	CO-02	13	20	27	15	23	1	1	34	38	132
2018	CO-03	16	24	13	32	16	0	0	39	47	38
2017	CO	15	27	20	21	16	1	0	43	37	229
2017	CO-01	13	53	7	20	7	0	0	67	27	15
2017	CO-02	13	26	23	20	18	1	1	39	38	164
2017	CO-03	20	20	20	28	13	0	0	40	40	40
2014	CO	15	32	18	17	18	0	0	47	35	235
2014	CO-01	21	17	25	8	29	0	0	37	38	24
2014	CO-02	12	31	20	19	18	0	0	42	37	163
2014	CO-03	26	45	4	13	13	0	0	70	26	47

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	20	37	22	11	11	0	0	57	22	194
2018	CO-02	17	37	26	9	11	0	0	55	20	132
2018	CO-03	16	42	16	16	11	0	0	58	26	38
2017	CO	23	41	14	10	10	0	0	65	21	229
2017	CO-01	20	47	20	13	0	0	0	67	13	15
2017	CO-02	23	41	14	11	10	0	1	64	21	164
2017	CO-03	23	43	15	8	13	0	0	65	20	40
2014	CO	23	43	15	9	9	0	0	67	18	235
2014	CO-01	37	21	13	21	8	0	0	58	29	24
2014	CO-02	20	46	17	9	8	0	0	66	17	163
2014	CO-03	30	45	11	4	11	0	0	74	15	47
2011	CO	36	40	15	6	2	1	1	78	7	191
2011	CO-01	43	39	17	0	0	0	0	83	0	23
2011	CO-02	35	39	15	6	2	1	2	76	9	124
2011	CO-03	29	50	13	8	0	0	0	79	8	38

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	31	45	14	7	3	0	76	10	194
2018	CO-02	29	47	15	6	3	0	76	9	132
2018	CO-03	34	32	16	13	5	0	66	18	38
2017	CO	29	44	15	7	5	0	73	12	228
2017	CO-01	47	40	7	7	0	0	87	7	15
2017	CO-02	27	44	14	9	7	0	71	15	164
2017	CO-03	26	54	18	0	3	0	79	3	39
2014	CO	38	39	11	9	3	1	77	12	235
2014	CO-01	46	42	0	13	0	0	87	13	24
2014	CO-02	36	42	10	7	4	1	78	12	163
2014	CO-03	43	28	17	11	2	0	70	13	47
2011	CO	41	41	11	6	1	0	82	7	191
2011	CO-01	52	30	9	4	4	0	83	9	23
2011	CO-02	40	40	13	7	1	0	79	8	124
2011	CO-03	42	53	5	0	0	0	95	0	38
2008	CO	39	44	7	6	4	0	82	10	148
2008	CO-01	44	39	6	6	6	0	83	11	18
2008	CO-02	36	43	9	7	4	0	79	11	96
2008	CO-03	41	59	0	0	0	0	100	0	27

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	36	36	18	7	4	0	0	72	10	194
2018	CO-02	38	36	17	6	3	0	0	73	9	132
2018	CO-03	21	32	26	13	8	0	0	53	21	38
2017	CO	39	42	14	3	2	0	0	81	5	229
2017	CO-01	33	53	13	0	0	0	0	87	0	15
2017	CO-02	40	42	14	2	2	0	0	82	4	164
2017	CO-03	38	45	8	10	0	0	0	83	10	40
2014	CO	34	44	10	8	2	1	1	80	10	235
2014	CO-01	54	46	0	0	0	0	0	100	0	24
2014	CO-02	31	44	10	9	2	1	2	77	12	163
2014	CO-03	34	45	15	6	0	0	0	79	6	47
2011	CO	29	43	17	8	2	1	1	73	10	191
2011	CO-01	48	39	9	0	0	0	4	91	0	23
2011	CO-02	26	41	20	9	3	1	0	67	12	124
2011	CO-03	26	53	11	11	0	0	0	79	11	38
2008	CO	22	42	18	14	4	0	1	64	18	148
2008	CO-01	50	33	6	11	0	0	0	83	11	18
2008	CO-02	19	50	13	13	5	0	1	69	18	96
2008	CO-03	7	30	37	22	4	0	0	37	26	27

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	13	27	34	18	6	0	3	25	40	192
2018	CO-02	12	28	32	18	5	0	4	25	42	131
2018	CO-03	18	29	42	11	0	0	0	11	47	38
2017	CO	10	27	34	15	10	1	3	26	38	229
2017	CO-01	0	7	40	27	13	0	13	46	8	15
2017	CO-02	10	27	32	16	11	1	3	28	38	164
2017	CO-03	13	38	38	10	3	0	0	13	50	40
2014	CO	9	21	35	20	8	2	5	30	33	234
2014	CO-01	17	4	50	21	4	0	4	26	22	24
2014	CO-02	8	23	28	22	9	3	6	34	35	162
2014	CO-03	11	21	47	15	6	0	0	21	32	47
2011	CO	6	23	34	26	7	1	4	35	30	191
2011	CO-01	13	13	39	17	9	0	9	29	29	23
2011	CO-02	6	25	31	27	7	0	4	36	32	124
2011	CO-03	3	21	45	29	3	0	0	32	24	38
2008	CO	4	22	50	16	7	0	1	23	27	147
2008	CO-01	6	24	41	18	12	0	0	29	29	17
2008	CO-02	3	22	50	18	7	0	0	25	25	96
2008	CO-03	4	22	59	7	4	0	4	12	27	27

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	11	19	25	20	20	3	2	42	32	191
2018	CO-02	10	17	26	21	20	3	3	43	29	130
2018	CO-03	18	26	29	18	5	3	0	24	46	38
2017	CO	8	20	22	25	17	2	5	45	31	229
2017	CO-01	0	0	27	40	20	0	13	69	0	15
2017	CO-02	8	19	20	25	20	3	5	49	29	164
2017	CO-03	13	33	30	23	3	0	0	25	45	40
2014	CO	9	16	31	26	14	2	4	41	26	235
2014	CO-01	21	0	33	25	17	0	4	43	22	24
2014	CO-02	6	18	29	25	15	2	5	43	26	163
2014	CO-03	11	17	34	30	6	2	0	37	28	47
2011	CO	5	13	27	28	19	4	5	51	19	189
2011	CO-01	0	14	36	27	5	0	18	39	17	22
2011	CO-02	7	12	23	24	24	6	3	54	21	123
2011	CO-03	0	13	39	37	11	0	0	47	13	38
2008	CO	5	14	30	31	14	2	5	47	20	147
2008	CO-01	6	12	24	41	6	0	12	53	20	17
2008	CO-02	3	14	30	31	18	1	3	51	17	96
2008	CO-03	7	15	37	26	7	0	7	36	24	27

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	18	21	27	20	12	0	2	33	40	191
2018	CO-02	19	19	31	19	9	0	2	29	39	130
2018	CO-03	24	29	18	24	5	0	0	29	53	38
2017	CO	13	18	32	20	13	1	3	34	32	229
2017	CO-01	0	0	20	40	27	0	13	77	0	15
2017	CO-02	13	18	32	20	13	1	2	35	32	164
2017	CO-03	18	25	38	15	3	0	3	18	44	40
2014	CO	15	20	27	23	12	1	3	36	36	233
2014	CO-01	8	13	21	42	13	0	4	56	22	24
2014	CO-02	16	19	25	23	12	1	3	37	36	161
2014	CO-03	17	23	34	15	11	0	0	26	40	47
2011	CO	12	22	32	19	9	1	4	30	36	190
2011	CO-01	4	17	22	35	13	0	9	52	24	23
2011	CO-02	14	22	33	19	9	0	4	29	37	123
2011	CO-03	13	26	39	13	8	0	0	21	39	38
2008	CO	9	14	32	33	8	1	3	43	23	148
2008	CO-01	6	12	12	53	6	0	12	67	20	17
2008	CO-02	8	16	34	28	11	0	2	40	24	96
2008	CO-03	7	7	41	41	0	0	4	42	15	27

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	13	15	35	23	13	1	1	36	28	190
2018	CO-02	15	13	35	25	11	1	2	36	28	130
2018	CO-03	11	24	41	19	5	0	0	24	35	37
2017	CO	7	13	39	25	12	1	1	38	21	228
2017	CO-01	0	7	43	36	7	0	7	46	8	14
2017	CO-02	9	12	38	26	13	2	1	39	21	164
2017	CO-03	5	23	48	23	3	0	0	25	28	40
2014	CO	6	15	33	31	11	1	3	43	22	235
2014	CO-01	0	0	25	50	21	0	4	74	0	24
2014	CO-02	7	18	33	27	10	1	3	39	26	163
2014	CO-03	6	15	38	34	6	0	0	40	21	47
2011	CO	6	22	28	28	12	1	4	42	29	190
2011	CO-01	0	4	39	30	13	0	13	50	5	23
2011	CO-02	7	24	26	28	11	1	2	40	33	123
2011	CO-03	5	26	29	26	13	0	0	39	32	38
2008	CO	7	14	43	26	10	1	1	36	21	148
2008	CO-01	0	11	22	44	22	0	0	67	11	18
2008	CO-02	9	16	40	24	11	0	0	35	25	96
2008	CO-03	4	11	59	22	0	0	4	23	15	27

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	14	20	24	26	14	0	2	40	35	192
2018	CO-02	13	21	23	27	14	0	3	42	35	131
2018	CO-03	24	26	26	18	5	0	0	24	50	38
2017	CO	8	20	28	24	13	1	6	39	30	229
2017	CO-01	0	7	40	33	13	0	7	50	7	15
2017	CO-02	9	17	27	24	14	1	7	42	29	164
2017	CO-03	8	38	33	20	3	0	0	23	45	40
2014	CO	11	18	29	23	14	2	4	39	31	235
2014	CO-01	4	4	42	25	21	0	4	48	9	24
2014	CO-02	12	18	28	21	15	2	5	38	32	163
2014	CO-03	11	26	26	28	9	0	2	37	37	47
2011	CO	19	16	27	19	11	3	6	33	38	190
2011	CO-01	9	13	48	9	13	0	9	24	24	23
2011	CO-02	18	18	22	24	9	3	7	36	40	123
2011	CO-03	32	13	32	13	11	0	0	24	45	38
2008	CO	20	24	25	18	10	0	3	29	45	147
2008	CO-01	6	24	18	24	29	0	0	53	29	17
2008	CO-02	18	26	26	21	8	0	1	29	44	96
2008	CO-03	33	26	26	7	0	0	7	8	64	27

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	5	8	17	40	20	5	4	67	14	192
2018	CO-02	5	5	18	42	20	5	6	70	10	131
2018	CO-03	8	18	18	42	11	3	0	54	27	38
2017	CO	3	10	23	29	21	3	10	58	16	229
2017	CO-01	0	0	7	33	40	7	13	92	0	15
2017	CO-02	4	10	21	30	22	3	10	60	16	164
2017	CO-03	3	13	38	30	10	3	5	43	16	40
2014	CO	5	11	23	29	24	4	5	58	17	235
2014	CO-01	4	13	8	50	25	0	0	75	17	24
2014	CO-02	5	12	23	26	23	6	6	55	19	163
2014	CO-03	4	9	28	30	28	0	2	59	13	47
2011	CO	3	7	23	33	22	5	6	62	11	188
2011	CO-01	0	13	22	43	4	0	17	58	16	23
2011	CO-02	4	7	25	26	26	6	6	59	13	122
2011	CO-03	0	3	24	51	22	0	0	73	3	37
2008	CO	3	5	31	33	18	4	5	57	9	148
2008	CO-01	0	0	17	44	22	6	11	80	0	18
2008	CO-02	2	5	36	32	17	3	4	53	8	96
2008	CO-03	11	7	22	30	26	0	4	58	19	27

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	22	19	31	17	6	1	3	24	43	192
2018	CO-02	27	19	31	15	4	0	5	19	48	131
2018	CO-03	16	26	37	21	0	0	0	21	42	38
2017	CO	15	24	31	19	7	1	3	28	41	229
2017	CO-01	7	7	20	27	33	0	7	64	14	15
2017	CO-02	15	26	28	22	5	1	2	28	42	164
2017	CO-03	20	30	40	10	0	0	0	10	50	40
2014	CO	15	23	34	18	7	1	2	26	39	235
2014	CO-01	8	0	42	29	13	0	8	45	9	24
2014	CO-02	17	25	31	17	7	2	1	25	43	163
2014	CO-03	11	30	38	15	6	0	0	21	40	47

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	16	30	18	11	11	10	4	54	25	189
2018	CO-02	14	28	20	13	9	10	5	50	26	128
2018	CO-03	16	46	8	8	14	8	0	68	24	37
2017	CO	27	29	13	10	10	7	5	63	22	229
2017	CO-01	47	27	13	7	7	0	0	73	13	15
2017	CO-02	26	28	13	9	10	8	7	63	22	164
2017	CO-03	15	35	18	13	13	8	0	54	27	40
2014	CO	35	25	8	12	9	7	4	67	24	235
2014	CO-01	42	29	4	13	8	4	0	74	22	24
2014	CO-02	34	23	10	12	8	9	5	66	23	163
2014	CO-03	36	28	4	13	11	4	4	70	26	47

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	41	29	11	9	7	3	72	17	190
2018	CO-02	39	30	13	10	5	2	70	16	128
2018	CO-03	45	32	5	3	11	5	81	14	38
2017	CO	46	30	8	8	8	1	76	16	229
2017	CO-01	47	40	0	13	0	0	87	13	15
2017	CO-02	43	31	9	8	8	1	75	16	164
2017	CO-03	48	25	13	5	10	0	73	15	40
2014	CO	47	25	9	10	7	2	73	18	235
2014	CO-01	50	21	13	8	8	0	71	17	24
2014	CO-02	48	23	10	11	6	2	73	18	163
2014	CO-03	43	32	4	9	11	2	76	20	47

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	10	17	22	12	13	23	4	37	33	190
2018	CO-02	8	14	23	11	13	27	5	32	34	128
2018	CO-03	13	29	16	13	13	13	3	50	31	38
2017	CO	11	15	20	12	15	26	0	36	37	229
2017	CO-01	27	7	27	0	7	33	0	50	10	15
2017	CO-02	7	16	21	12	15	29	0	32	38	164
2017	CO-03	15	20	18	15	20	13	0	40	40	40
2014	CO	10	18	14	15	15	27	1	39	42	235
2014	CO-01	17	8	17	8	13	38	0	40	33	24
2014	CO-02	8	17	13	17	16	28	1	35	46	163
2014	CO-03	15	26	15	15	11	19	0	50	32	47

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	50	31	7	8	4	0	81	12	190
2018	CO-02	52	30	8	9	2	0	82	10	128
2018	CO-03	47	34	5	5	8	0	82	13	38
2017	CO	46	34	7	10	2	0	81	13	229
2017	CO-01	60	27	13	0	0	0	87	0	15
2017	CO-02	45	37	4	11	2	1	83	13	164
2017	CO-03	40	28	18	13	3	0	68	15	40
2014	CO	51	35	7	6	1	0	86	7	235
2014	CO-01	62	21	4	13	0	0	83	13	24
2014	CO-02	48	40	9	2	1	0	88	4	163
2014	CO-03	60	23	2	13	2	0	83	15	47

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	32	39	20	3	5	2	72	8	189
2018	CO-02	33	39	20	4	2	2	73	6	127
2018	CO-03	34	42	13	0	11	0	76	11	38

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	41	36	8	6	7	1	1	78	13	192
2018	CO-02	44	35	7	6	6	1	1	80	13	130
2018	CO-03	24	47	11	8	11	0	0	71	18	38
2017	CO	46	34	7	7	6	0	0	80	13	229
2017	CO-01	47	27	13	13	0	0	0	73	13	15
2017	CO-02	48	35	7	7	4	0	0	83	10	164
2017	CO-03	33	38	5	8	18	0	0	70	25	40
2014	CO	37	38	10	8	6	1	0	76	14	235
2014	CO-01	46	21	13	17	4	0	0	67	21	24
2014	CO-02	38	40	9	6	6	1	0	79	12	163
2014	CO-03	28	38	11	9	11	2	2	69	20	47
2011	CO	37	40	12	7	4	1	0	77	11	191
2011	CO-01	30	65	4	0	0	0	0	96	0	23
2011	CO-02	38	37	12	8	5	0	0	75	13	124
2011	CO-03	32	39	13	8	5	3	0	73	14	38
2008	CO	35	38	10	9	8	0	0	73	17	149
2008	CO-01	39	33	6	11	11	0	0	72	22	18
2008	CO-02	40	34	11	9	5	0	0	74	15	96
2008	CO-03	19	63	11	0	7	0	0	81	7	27

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	51	25	10	5	5	3	1	79	11	191
2018	CO-02	56	22	10	4	5	2	1	81	9	130
2018	CO-03	29	45	5	11	8	3	0	76	19	38
2017	CO	53	26	8	7	6	0	0	80	12	229
2017	CO-01	53	27	13	7	0	0	0	80	7	15
2017	CO-02	55	27	6	6	5	1	0	83	11	164
2017	CO-03	45	23	10	10	13	0	0	68	23	40
2014	CO	47	30	11	6	4	2	0	79	10	235
2014	CO-01	50	25	8	13	4	0	0	75	17	24
2014	CO-02	48	31	11	3	4	2	0	81	8	163
2014	CO-03	43	28	13	13	2	2	0	72	15	47
2011	CO	49	30	11	5	4	2	0	80	9	191
2011	CO-01	30	52	9	0	4	4	0	86	5	23
2011	CO-02	52	24	11	7	4	1	0	77	11	124
2011	CO-03	45	39	11	0	3	3	0	86	3	38
2008	CO	44	30	9	9	5	3	0	76	14	149
2008	CO-01	44	17	17	11	6	6	0	65	18	18
2008	CO-02	46	30	9	7	6	1	0	77	14	96
2008	CO-03	37	44	7	7	0	4	0	85	8	27

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	51	28	7	9	4	1	80	13	191
2018	CO-02	54	27	6	10	2	0	81	12	129
2018	CO-03	42	34	8	5	8	3	78	14	38
2017	CO	50	29	10	8	3	1	80	11	229
2017	CO-01	53	20	7	20	0	0	73	20	15
2017	CO-02	51	29	9	6	3	1	81	9	164
2017	CO-03	40	33	15	10	3	0	73	13	40
2014	CO	41	33	14	9	3	0	74	12	235
2014	CO-01	42	33	4	17	4	0	75	21	24
2014	CO-02	42	34	14	7	2	1	77	9	163
2014	CO-03	38	30	15	13	4	0	68	17	47
2011	CO	46	36	4	7	5	2	84	12	190
2011	CO-01	39	35	9	17	0	0	74	17	23
2011	CO-02	46	35	4	6	7	2	83	13	123
2011	CO-03	42	47	3	5	0	3	92	5	38
2008	CO	39	37	7	13	3	1	77	16	148
2008	CO-01	33	33	6	22	6	0	67	28	18
2008	CO-02	43	36	7	12	2	0	79	14	95
2008	CO-03	30	56	7	7	0	0	85	7	27

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	56	27	6	4	6	2	85	10	192
2018	CO-02	62	23	5	4	5	2	86	9	130
2018	CO-03	42	39	5	3	8	3	84	11	38
2017	CO	56	22	9	6	6	2	79	12	228
2017	CO-01	60	33	0	7	0	0	93	7	15
2017	CO-02	57	21	10	5	4	2	80	10	164
2017	CO-03	45	25	8	8	13	3	72	21	40

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	51	27	8	4	9	2	79	13	192
2018	CO-02	55	25	8	4	8	1	81	12	130
2018	CO-03	32	39	11	3	13	3	73	16	38
2017	CO	55	23	8	7	7	1	79	13	227
2017	CO-01	60	20	20	0	0	0	80	0	15
2017	CO-02	56	25	6	7	6	1	81	13	163
2017	CO-03	45	23	10	8	15	0	68	23	40
2014	CO	53	26	9	7	5	0	79	12	235
2014	CO-01	37	38	17	4	4	0	75	8	24
2014	CO-02	57	25	7	5	5	1	83	10	163
2014	CO-03	47	26	9	15	4	0	72	19	47

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	18	36	9	9	18	0	9	60	30	22
2017	CO	33	20	13	13	17	3	0	55	31	30
2017	CO-03	32	18	14	14	18	4	0	52	33	28
2014	CO	20	17	17	17	9	14	6	46	32	35
2014	CO-03	21	18	18	15	9	12	6	48	30	33

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	19	30	19	9	13	10	0	54	25	193
2018	CO-02	18	29	20	8	14	12	0	53	24	131
2018	CO-03	16	34	13	13	16	8	0	54	31	38
2017	CO	28	27	14	9	13	10	0	60	24	229
2017	CO-01	33	40	7	13	7	0	0	73	20	15
2017	CO-02	26	26	16	7	14	11	0	59	23	164
2017	CO-03	28	28	15	10	13	8	0	59	24	40
2014	CO	27	29	16	7	7	13	0	65	16	235
2014	CO-01	37	21	25	0	17	0	0	58	17	24
2014	CO-02	25	30	17	7	7	15	0	64	17	163
2014	CO-03	32	30	11	11	0	15	2	74	13	47
2011	CO	21	46	14	5	7	7	1	72	13	191
2011	CO-01	22	61	4	4	9	0	0	83	13	23
2011	CO-02	18	44	16	4	7	10	1	69	13	124
2011	CO-03	26	47	13	8	5	0	0	74	13	38

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	15	29	19	15	18	4	0	46	34	192
2018	CO-02	14	30	21	13	18	4	0	46	33	130
2018	CO-03	8	29	18	21	18	5	0	39	42	38
2017	CO	21	27	18	13	18	3	0	50	31	228
2017	CO-01	33	27	13	13	13	0	0	60	27	15
2017	CO-02	19	27	21	12	17	4	1	48	30	164
2017	CO-03	18	33	10	15	23	0	0	51	38	39
2014	CO	22	26	23	16	8	6	0	50	25	235
2014	CO-01	37	17	21	4	17	4	0	56	22	24
2014	CO-02	18	26	25	17	8	6	0	47	27	163
2014	CO-03	28	28	21	15	2	6	0	59	18	47
2011	CO	18	37	24	11	6	3	1	58	17	191
2011	CO-01	13	43	26	13	4	0	0	57	17	23
2011	CO-02	19	36	23	10	8	5	0	58	19	124
2011	CO-03	18	39	29	13	0	0	0	58	13	38
2008	CO	22	31	22	11	10	4	0	55	21	147
2008	CO-01	22	33	22	6	11	6	0	59	18	18
2008	CO-02	19	30	25	14	8	4	0	51	23	96
2008	CO-03	27	42	15	8	8	0	0	69	15	26

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	9	24	22	20	18	6	0	35	41	193
2018	CO-02	10	21	25	19	18	7	0	34	39	131
2018	CO-03	3	32	16	21	24	5	0	36	47	38
2017	CO	15	24	21	15	18	6	0	41	36	229
2017	CO-01	27	27	13	20	7	7	0	57	29	15
2017	CO-02	13	24	24	13	19	7	1	40	34	164
2017	CO-03	10	25	20	20	23	3	0	36	44	40
2014	CO	15	22	25	18	12	8	0	40	32	235
2014	CO-01	33	17	25	4	17	4	0	52	22	24
2014	CO-02	12	20	26	21	12	9	0	35	36	163
2014	CO-03	17	32	23	11	11	6	0	52	23	47
2011	CO	8	33	29	18	5	7	0	44	25	191
2011	CO-01	9	30	26	17	4	13	0	45	25	23
2011	CO-02	7	32	29	19	6	7	0	43	26	124
2011	CO-03	5	37	34	18	3	3	0	43	22	38
2008	CO	11	36	20	16	8	7	0	52	26	148
2008	CO-01	11	44	22	17	6	0	0	56	22	18
2008	CO-02	9	33	21	16	11	9	0	47	30	96
2008	CO-03	19	44	19	15	0	4	0	65	15	27

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	15	23	23	15	21	3	1	39	37	193
2018	CO-02	15	22	22	16	21	3	1	39	38	131
2018	CO-03	5	26	26	11	29	3	0	32	41	38
2017	CO	18	29	17	16	15	4	0	49	32	229
2017	CO-01	33	27	13	13	13	0	0	60	27	15
2017	CO-02	16	30	16	15	17	5	0	49	34	164
2017	CO-03	10	28	30	20	10	3	0	38	31	40
2014	CO	20	29	21	17	11	3	0	50	29	235
2014	CO-01	37	17	13	17	17	0	0	54	33	24
2014	CO-02	17	31	20	18	11	3	1	50	30	163
2014	CO-03	19	30	30	13	6	2	0	50	20	47
2011	CO	14	40	26	14	3	4	0	56	17	191
2011	CO-01	9	30	17	30	4	9	0	43	38	23
2011	CO-02	14	40	28	14	2	3	0	55	16	124
2011	CO-03	13	45	26	8	5	3	0	59	14	38
2008	CO	17	44	18	14	4	3	0	63	19	149
2008	CO-01	28	28	11	28	6	0	0	56	33	18
2008	CO-02	16	44	21	11	5	3	0	61	17	96
2008	CO-03	11	67	11	11	0	0	0	78	11	27

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	17	45	17	13	8	1	62	21	192
2018	CO-02	15	48	15	13	8	1	64	21	131
2018	CO-03	11	39	18	18	13	0	50	32	38
2017	CO	24	39	17	13	6	1	63	20	228
2017	CO-01	47	27	7	20	0	0	73	20	15
2017	CO-02	23	38	15	14	8	2	62	22	164
2017	CO-03	20	40	30	8	3	0	60	10	40
2014	CO	27	40	15	11	6	1	67	18	235
2014	CO-01	50	13	21	8	8	0	62	17	24
2014	CO-02	25	39	17	13	6	1	65	19	163
2014	CO-03	23	57	6	6	6	0	81	13	47
2011	CO	20	50	15	12	3	1	70	14	190
2011	CO-01	22	48	17	9	4	0	70	13	23
2011	CO-02	19	51	15	12	2	1	70	15	123
2011	CO-03	18	50	16	13	3	0	68	16	38

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	32	38	16	6	6	2	1	72	12	192
2018	CO-02	32	36	17	5	6	3	1	70	12	130
2018	CO-03	26	47	8	11	8	0	0	74	18	38
2017	CO	37	37	11	6	7	2	0	75	14	229
2017	CO-01	40	40	7	0	13	0	0	80	13	15
2017	CO-02	37	37	12	6	8	1	0	74	14	164
2017	CO-03	33	40	8	10	5	5	0	76	16	40
2014	CO	40	39	6	7	4	3	1	83	12	235
2014	CO-01	42	33	0	8	13	4	0	78	22	24
2014	CO-02	38	40	5	7	4	4	1	83	12	163
2014	CO-03	47	36	11	4	2	0	0	83	6	47
2011	CO	41	36	11	6	5	1	0	78	11	190
2011	CO-01	39	39	4	4	4	9	0	86	10	23
2011	CO-02	35	40	12	8	5	0	0	75	13	123
2011	CO-03	55	26	11	3	5	0	0	82	8	38
2008	CO	30	39	15	6	6	3	1	72	13	148
2008	CO-01	39	33	6	11	6	6	0	76	18	18
2008	CO-02	25	40	20	7	4	3	1	67	12	96
2008	CO-03	37	52	4	0	7	0	0	89	7	27

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	30	37	19	8	4	1	68	13	192
2018	CO-02	30	35	22	7	5	2	66	12	130
2018	CO-03	26	39	11	18	5	0	66	24	38

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	18	24	19	14	11	14	1	49	29	193
2018	CO-02	16	23	19	15	11	15	1	46	32	131
2018	CO-03	18	34	13	11	13	11	0	59	26	38
2017	CO	19	24	17	13	13	13	1	50	30	229
2017	CO-01	40	33	13	0	7	7	0	79	7	15
2017	CO-02	16	23	19	15	12	13	1	46	31	164
2017	CO-03	15	30	13	15	18	10	0	50	36	40
2014	CO	18	27	13	13	8	20	1	57	27	235
2014	CO-01	17	29	13	4	21	17	0	55	30	24
2014	CO-02	17	26	13	15	6	22	2	56	27	163
2014	CO-03	23	30	13	9	11	15	0	63	23	47
2011	CO	14	27	20	12	9	15	2	50	26	190
2011	CO-01	9	39	13	4	17	17	0	58	26	23
2011	CO-02	13	26	22	12	9	15	3	48	26	123
2011	CO-03	18	29	21	13	8	11	0	53	24	38

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	12	27	24	13	19	3	1	41	34	193
2018	CO-02	9	27	22	16	19	5	2	39	37	131
2018	CO-03	8	29	26	11	26	0	0	37	37	38
2017	CO	14	28	20	19	19	1	0	42	38	229
2017	CO-01	33	27	27	7	7	0	0	60	13	15
2017	CO-02	12	29	19	19	20	2	0	41	40	164
2017	CO-03	8	23	20	28	23	0	0	30	50	40
2014	CO	15	30	18	17	17	3	0	46	35	235
2014	CO-01	25	33	13	0	29	0	0	58	29	24
2014	CO-02	13	28	20	19	15	4	0	43	36	163
2014	CO-03	17	34	15	19	13	2	0	52	33	47
2011	CO	16	28	21	21	12	1	1	45	34	191
2011	CO-01	17	30	22	13	17	0	0	48	30	23
2011	CO-02	13	28	23	22	12	1	2	42	35	124
2011	CO-03	16	29	18	29	8	0	0	45	37	38
2008	CO	16	31	16	18	18	1	0	48	36	148
2008	CO-01	28	28	11	6	28	0	0	56	33	18
2008	CO-02	11	29	17	22	20	1	0	41	42	96
2008	CO-03	19	44	22	11	4	0	0	63	15	27

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	10	13	16	22	33	4	2	25	58	193
2018	CO-02	8	11	17	24	31	5	3	21	61	131
2018	CO-03	8	16	11	16	50	0	0	24	66	38
2017	CO	11	19	17	26	26	1	1	30	53	229
2017	CO-01	33	0	20	33	13	0	0	33	47	15
2017	CO-02	5	20	19	26	27	1	2	26	54	164
2017	CO-03	10	23	8	28	33	0	0	33	60	40
2014	CO	10	26	14	21	25	2	3	37	48	235
2014	CO-01	13	17	21	12	38	0	0	29	50	24
2014	CO-02	9	27	12	23	23	2	3	38	49	163
2014	CO-03	11	26	15	19	23	2	4	39	45	47
2011	CO	12	19	14	25	27	1	2	32	53	191
2011	CO-01	13	26	13	26	22	0	0	39	48	23
2011	CO-02	12	19	11	24	31	2	2	32	57	124
2011	CO-03	5	18	24	29	21	0	3	24	51	38
2008	CO	10	23	11	23	31	1	1	34	55	148
2008	CO-01	17	17	6	28	33	0	0	33	61	18
2008	CO-02	8	25	9	21	34	0	2	34	56	96
2008	CO-03	11	19	22	30	19	0	0	30	48	27

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	10	26	23	21	14	5	38	37	192
2018	CO-02	8	26	23	24	15	5	35	40	130
2018	CO-03	8	34	24	16	16	3	43	32	38
2017	CO	11	26	24	18	16	5	40	35	228
2017	CO-01	20	27	33	13	7	0	47	20	15
2017	CO-02	8	28	23	17	18	6	38	38	163
2017	CO-03	15	25	28	23	10	0	40	33	40

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	42	34	13	4	3	4	0	80	7	189
2018	CO-02	44	33	11	6	2	4	0	80	8	127
2018	CO-03	37	37	18	0	3	5	0	78	3	38
2017	CO	38	36	15	4	3	4	0	77	7	227
2017	CO-01	53	13	27	0	0	7	0	71	0	15
2017	CO-02	36	37	15	4	4	4	0	76	8	163
2017	CO-03	35	45	10	8	0	3	0	82	8	40
2014	CO	44	32	10	3	3	7	1	83	6	234
2014	CO-01	42	25	13	13	4	4	0	70	17	24
2014	CO-02	43	33	10	2	1	9	1	84	4	162
2014	CO-03	51	30	9	0	4	4	2	86	5	47

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	34	40	12	8	5	2	0	75	13	191
2018	CO-02	34	41	11	9	3	2	0	76	13	129
2018	CO-03	24	45	13	8	11	0	0	68	18	38
2017	CO	36	32	14	11	4	4	0	71	15	228
2017	CO-01	47	27	7	7	0	13	0	85	8	15
2017	CO-02	33	35	15	10	4	4	0	70	15	163
2017	CO-03	38	30	10	18	3	3	0	69	21	40
2014	CO	44	34	11	5	2	3	0	81	7	235
2014	CO-01	37	46	4	8	0	4	0	87	9	24
2014	CO-02	42	35	15	5	1	2	0	79	6	163
2014	CO-03	57	26	4	4	4	2	2	87	9	47
2011	CO	34	42	14	6	2	3	0	77	8	191
2011	CO-01	35	22	26	13	4	0	0	57	17	23
2011	CO-02	34	42	14	6	2	2	0	78	8	124
2011	CO-03	32	53	11	3	0	3	0	86	3	38

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	38	41	7	9	4	1	79	13	191
2018	CO-02	38	42	7	9	3	1	80	13	129
2018	CO-03	29	47	5	11	8	0	76	18	38
2017	CO	40	35	12	7	7	0	75	13	229
2017	CO-01	53	20	20	0	7	0	73	7	15
2017	CO-02	40	38	9	7	7	0	77	13	164
2017	CO-03	30	38	20	8	5	0	68	13	40
2014	CO	48	34	10	6	2	0	82	7	235
2014	CO-01	46	33	8	8	4	0	79	13	24
2014	CO-02	47	37	11	3	2	0	84	5	163
2014	CO-03	53	26	9	11	0	2	80	11	47
2011	CO	38	46	7	7	2	1	84	9	191
2011	CO-01	39	43	0	13	4	0	83	17	23
2011	CO-02	38	45	7	8	2	0	83	10	124
2011	CO-03	37	53	8	3	0	0	89	3	38
2008	CO	34	42	11	5	7	0	76	13	149
2008	CO-01	44	22	11	17	6	0	67	22	18
2008	CO-02	31	45	11	5	7	0	76	13	96
2008	CO-03	33	56	11	0	0	0	89	0	27

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	30	36	15	13	6	1	66	19	191
2018	CO-02	28	37	13	15	6	1	66	21	129
2018	CO-03	24	34	21	13	8	0	58	21	38
2017	CO	29	32	20	12	7	0	61	19	227
2017	CO-01	53	13	13	13	7	0	67	20	15
2017	CO-02	26	34	21	12	7	0	60	19	162
2017	CO-03	25	38	15	13	10	0	63	23	40
2014	CO	32	39	15	9	5	0	71	14	235
2014	CO-01	37	33	13	8	8	0	71	17	24
2014	CO-02	31	41	13	8	6	0	72	14	163
2014	CO-03	32	36	19	13	0	0	68	13	47
2011	CO	27	44	16	9	3	2	72	12	190
2011	CO-01	39	35	9	13	4	0	74	17	23
2011	CO-02	28	41	16	10	3	2	70	13	123
2011	CO-03	18	58	18	5	0	0	76	5	38

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	26	35	21	9	7	1	62	17	189
2018	CO-02	26	33	24	8	8	2	60	16	128
2018	CO-03	16	45	16	13	11	0	61	24	38
2017	CO	26	35	18	15	6	0	62	20	229
2017	CO-01	47	27	13	7	7	0	73	13	15
2017	CO-02	25	38	16	15	7	0	63	21	164
2017	CO-03	18	35	23	23	3	0	53	25	40
2014	CO	32	38	15	9	5	0	71	14	235
2014	CO-01	33	38	13	4	13	0	71	17	24
2014	CO-02	31	39	15	9	5	1	71	14	163
2014	CO-03	36	34	17	13	0	0	70	13	47
2011	CO	26	46	13	10	3	1	73	14	191
2011	CO-01	30	48	4	13	4	0	78	17	23
2011	CO-02	25	43	15	11	4	2	69	16	124
2011	CO-03	26	61	8	5	0	0	87	5	38
2008	CO	30	39	14	8	7	1	70	16	147
2008	CO-01	24	41	12	12	12	0	65	24	17
2008	CO-02	29	38	18	8	6	1	67	15	96
2008	CO-03	33	52	7	7	0	0	85	7	27

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	23	21	23	16	12	4	2	46	29	191
2018	CO-02	22	22	24	15	12	2	2	47	28	129
2018	CO-03	13	16	21	26	16	8	0	31	46	38
2017	CO	21	24	17	20	12	5	0	47	34	229
2017	CO-01	33	13	20	13	13	7	0	50	29	15
2017	CO-02	21	25	16	21	12	5	0	48	35	164
2017	CO-03	13	25	25	20	13	5	0	39	34	40
2014	CO	26	25	19	12	9	8	0	56	23	235
2014	CO-01	21	42	25	0	13	0	0	62	13	24
2014	CO-02	28	24	19	12	9	9	1	57	22	163
2014	CO-03	23	21	15	21	9	11	0	50	33	47
2011	CO	22	25	24	14	6	7	1	51	22	191
2011	CO-01	26	48	9	4	13	0	0	74	17	23
2011	CO-02	24	20	24	15	6	8	2	49	24	124
2011	CO-03	13	29	32	18	3	5	0	44	22	38
2008	CO	22	35	16	13	9	5	0	60	23	148
2008	CO-01	33	33	6	11	11	6	0	71	24	18
2008	CO-02	17	40	15	15	10	4	0	59	26	96
2008	CO-03	30	22	30	11	4	4	0	54	15	27

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	CO	11	58	31	194
2018	CO-02	11	63	27	132
2018	CO-03	13	47	39	38
2017	CO	13	52	35	229
2017	CO-01	13	53	33	15
2017	CO-02	12	51	37	164
2017	CO-03	18	53	30	40
2014	CO	11	58	31	235
2014	CO-01	8	58	33	24
2014	CO-02	9	61	30	163
2014	CO-03	19	49	32	47
2011	CO	11	61	28	191
2011	CO-01	22	39	39	23
2011	CO-02	10	63	27	124
2011	CO-03	8	71	21	38

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	CO	36	5	23	27	0	9	22
2018	CO-02	29	0	29	36	0	7	14
2017	CO	53	10	20	13	0	3	30
2017	CO-02	40	10	25	20	0	5	20
2014	CO	62	12	12	0	9999	15	26
2014	CO-02	53	13	13	0	9999	20	15
2011	CO	38	43	10	5	9999	5	21
2011	CO-02	54	23	8	8	9999	8	13

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CO	14	86	194
2018	CO-02	14	86	132
2018	CO-03	18	82	38

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	CO	25	28
2018	CO-02	32	19

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	CO	68	28
2018	CO-02	58	19

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	CO	0	28
2018	CO-02	0	19

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	CO	46	28
2018	CO-02	63	19

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	CO	0	28
2018	CO-02	0	19

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	CO	44	27
2018	CO-02	39	18

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	CO	56	27
2018	CO-02	56	18

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	CO	41	27
2018	CO-02	44	18

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	CO	41	27
2018	CO-02	33	18

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	CO	33	27

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	CO	63	27
2018	CO-02	72	18

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	CO	37	27
2018	CO-02	39	18

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	CO	0	27
2018	CO-02	0	18

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	CO	19	27

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	CO	56	27
2018	CO-02	44	18

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	CO	44	27
2018	CO-02	33	18

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	CO	64	28
2018	CO-02	63	19

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	CO	36	28
2018	CO-02	32	19

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	CO	32	28
2018	CO-02	26	19

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	CO	18	28

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	CO	18	28

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	CO	21	28

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	CO	32	25
2018	CO-02	39	18

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	CO	0	25
2018	CO-02	0	18

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	CO	0	25
2018	CO-02	0	18

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	CO	28	25
2018	CO-02	33	18

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	CO	32	25
2018	CO-02	28	18

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	CO	60	25
2018	CO-02	56	18

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	11	17	19	9	4	35	6	46	22	193
2018	CO-02	9	19	15	9	3	39	6	51	22	131
2018	CO-03	13	11	29	11	11	24	3	32	29	38
2017	CO	12	17	19	5	10	28	9	46	24	228
2017	CO-01	13	20	27	0	0	27	13	56	0	15
2017	CO-02	10	18	20	4	10	28	10	47	22	164
2017	CO-03	15	15	15	13	13	28	3	43	36	40
2014	CO	17	16	15	5	4	36	7	57	16	235
2014	CO-01	29	8	13	13	8	25	4	53	29	24
2014	CO-02	15	17	15	3	3	39	9	60	12	163
2014	CO-03	19	17	17	9	4	32	2	55	19	47

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	29	34	16	6	5	10	0	70	12	192
2018	CO-02	28	35	16	6	3	12	0	71	10	130
2018	CO-03	24	37	16	11	11	3	0	62	22	38
2017	CO	28	28	16	7	9	11	1	64	18	229
2017	CO-01	33	20	27	7	0	7	7	62	8	15
2017	CO-02	28	29	16	5	8	13	1	66	15	164
2017	CO-03	20	30	15	15	13	8	0	54	30	40
2014	CO	29	32	16	5	2	15	0	73	8	234
2014	CO-01	46	17	8	8	8	13	0	71	19	24
2014	CO-02	25	33	18	4	1	18	1	72	6	162
2014	CO-03	34	36	13	6	2	9	0	77	9	47
2011	CO	44	31	10	8	3	4	0	79	12	189
2011	CO-01	39	17	17	22	4	0	0	57	26	23
2011	CO-02	45	35	7	4	3	6	0	84	8	123
2011	CO-03	45	32	11	13	0	0	0	76	13	38

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CO	8	92	193
2018	CO-02	8	92	131

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	CO	53	15
2018	CO-02	50	10

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	CO	40	15
2018	CO-02	50	10

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	CO	33	15

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	CO	40	15

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	CO	40	15

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	CO	0	15
2018	CO-02	0	10

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	CO	53	15
2018	CO-02	50	10

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	CO	0	14

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	CO	0	14

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	CO	0	14

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	CO	0	14

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	CO	0	14

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	CO	50	14

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	CO	0	14

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	CO	0	14

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	12	16	22	1	4	40	5	51	9	194
2018	CO-02	11	16	18	2	4	43	6	54	10	132
2018	CO-03	8	18	32	0	5	34	3	42	8	38
2017	CO	16	14	18	4	3	38	8	56	12	228
2017	CO-01	13	27	27	0	0	13	20	60	0	15
2017	CO-02	15	15	17	4	4	40	5	54	14	163
2017	CO-03	15	13	15	5	0	45	8	58	11	40
2014	CO	16	12	16	4	1	44	6	58	10	235
2014	CO-01	29	4	25	8	0	29	4	50	13	24
2014	CO-02	12	16	13	4	1	48	6	60	11	163
2014	CO-03	26	4	17	4	0	40	9	58	8	47

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	28	37	16	4	3	12	1	75	8	193
2018	CO-02	28	38	14	4	2	14	1	78	6	131
2018	CO-03	21	39	21	8	5	5	0	64	14	38
2017	CO	34	29	16	4	4	15	0	73	9	227
2017	CO-01	33	33	27	0	0	7	0	71	0	15
2017	CO-02	33	30	14	4	5	15	0	74	10	162
2017	CO-03	33	25	18	5	3	18	0	70	9	40
2014	CO	32	29	16	2	1	19	1	76	4	235
2014	CO-01	42	29	13	4	0	13	0	81	5	24
2014	CO-02	27	29	17	2	1	22	1	74	4	163
2014	CO-03	47	28	11	2	2	11	0	83	5	47
2011	CO	48	30	12	4	1	6	0	82	6	191
2011	CO-01	39	26	17	13	0	4	0	68	14	23
2011	CO-02	49	30	10	3	2	6	0	84	5	124
2011	CO-03	47	34	16	3	0	0	0	82	3	38

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	30	30	26	7	7	1	59	14	193
2018	CO-02	29	30	25	8	7	1	59	15	131
2018	CO-03	29	26	32	5	8	0	55	13	38
2017	CO	25	33	20	13	9	0	58	22	229
2017	CO-01	20	53	0	20	7	0	73	27	15
2017	CO-02	27	32	21	10	9	1	60	19	164
2017	CO-03	13	33	23	20	13	0	45	33	40

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	11	28	29	19	13	0	39	32	194
2018	CO-02	8	30	31	19	11	0	39	30	132
2018	CO-03	13	26	13	26	21	0	39	47	38
2017	CO	12	33	31	17	7	0	45	25	229
2017	CO-01	13	47	20	20	0	0	60	20	15
2017	CO-02	11	33	32	16	7	1	44	24	164
2017	CO-03	15	28	30	18	10	0	43	28	40

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	20	29	22	15	13	1	50	28	193
2018	CO-02	20	29	24	16	11	1	49	27	132
2018	CO-03	11	30	16	14	27	3	42	42	37
2017	CO	18	31	30	14	7	0	49	21	229
2017	CO-01	27	33	40	0	0	0	60	0	15
2017	CO-02	16	29	34	13	7	1	46	20	164
2017	CO-03	10	43	15	23	10	0	53	33	40

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	22	30	21	11	9	4	3	56	22	192
2018	CO-02	22	32	19	13	5	5	3	60	19	130
2018	CO-03	18	16	26	11	24	0	5	36	36	38
2017	CO	20	28	26	9	5	6	6	54	16	229
2017	CO-01	33	13	40	0	0	7	7	54	0	15
2017	CO-02	19	27	27	8	4	8	7	54	14	164
2017	CO-03	10	38	20	18	10	0	5	50	29	40

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	58	18	7	4	3	10	84	8	193
2018	CO-02	59	18	7	3	1	12	88	4	131
2018	CO-03	45	21	11	8	11	5	69	19	38
2017	CO	48	24	9	2	2	15	85	5	228
2017	CO-01	53	13	7	0	0	27	91	0	15
2017	CO-02	49	23	7	2	2	16	86	5	164
2017	CO-03	36	38	15	0	5	5	78	5	39

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	36	22	19	12	9	1	59	21	192
2018	CO-02	38	25	17	12	7	2	63	20	130
2018	CO-03	34	13	21	13	18	0	47	32	38
2017	CO	32	31	20	8	8	0	64	16	229
2017	CO-01	27	27	40	7	0	0	53	7	15
2017	CO-02	32	32	20	9	7	1	64	17	164
2017	CO-03	28	35	15	5	18	0	63	23	40

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	18	33	23	15	8	1	2	52	24	192
2018	CO-02	14	35	25	15	7	1	3	51	23	131
2018	CO-03	13	32	21	18	16	0	0	45	34	38
2017	CO	22	29	24	14	7	1	1	53	22	229
2017	CO-01	20	40	20	13	0	0	7	64	14	15
2017	CO-02	26	26	26	15	7	1	0	52	22	164
2017	CO-03	5	40	25	15	13	0	3	46	28	40

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	17	28	27	15	12	2	46	27	193
2018	CO-02	14	30	28	17	9	2	45	27	131
2018	CO-03	5	29	32	13	21	0	34	34	38
2017	CO	18	28	22	20	8	3	48	28	229
2017	CO-01	20	60	7	7	0	7	86	7	15
2017	CO-02	20	28	23	18	8	4	49	27	164
2017	CO-03	8	20	30	28	13	3	28	41	40

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	26	25	23	14	11	2	52	25	193
2018	CO-02	24	27	22	13	11	2	53	24	131
2018	CO-03	13	21	26	24	16	0	34	39	38
2017	CO	27	26	25	12	7	3	54	20	229
2017	CO-01	33	33	13	13	0	7	71	14	15
2017	CO-02	29	26	25	12	7	2	56	19	164
2017	CO-03	13	28	28	18	13	3	41	31	40

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	26	29	26	10	8	2	56	19	192
2018	CO-02	26	31	24	10	7	2	58	17	131
2018	CO-03	24	21	26	16	13	0	45	29	38
2017	CO	29	31	23	10	5	2	61	16	229
2017	CO-01	60	27	13	0	0	0	87	0	15
2017	CO-02	30	29	24	10	5	2	60	16	164
2017	CO-03	18	40	23	13	8	0	58	20	40

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	44	27	10	10	5	3	74	16	192
2018	CO-02	44	25	12	11	5	3	71	17	130
2018	CO-03	42	37	8	8	5	0	79	13	38
2017	CO	41	27	16	8	8	1	68	16	229
2017	CO-01	53	33	7	0	7	0	87	7	15
2017	CO-02	45	23	16	7	9	1	69	15	164
2017	CO-03	20	40	18	18	5	0	60	23	40

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	61	19	5	2	4	1	9	88	6	193
2018	CO-02	60	18	6	1	4	1	11	88	5	131
2018	CO-03	68	21	3	3	3	0	3	92	5	38

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	65	12	7	5	6	1	4	82	11	193
2018	CO-02	64	11	8	6	4	1	5	80	11	131
2018	CO-03	61	18	5	0	13	0	3	81	14	38
2017	CO	65	15	7	4	6	0	3	83	10	229
2017	CO-01	67	7	7	0	7	0	13	85	8	15
2017	CO-02	65	15	7	5	5	0	2	82	11	164
2017	CO-03	65	18	5	0	8	3	3	87	8	40

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	60	26	6	3	3	3	88	6	193
2018	CO-02	62	24	6	2	2	4	90	4	131
2018	CO-03	45	34	8	8	5	0	79	13	38
2017	CO	59	25	10	3	2	1	85	5	228
2017	CO-01	67	20	7	0	0	7	93	0	15
2017	CO-02	62	25	9	2	1	1	88	4	163
2017	CO-03	43	28	18	8	5	0	70	13	40

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	40	26	12	9	9	1	3	69	18	194
2018	CO-02	43	23	9	12	8	2	4	70	21	132
2018	CO-03	18	34	29	3	13	0	3	54	16	38
2017	CO	50	25	9	8	7	0	1	76	15	228
2017	CO-01	53	20	13	7	0	0	7	79	7	15
2017	CO-02	53	23	9	7	6	0	1	78	14	163
2017	CO-03	40	30	10	10	10	0	0	70	20	40

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	46	8	0	2	2	1	42	95	5	193
2018	CO-02	46	3	0	1	1	1	49	97	3	131
2018	CO-03	45	26	0	5	5	0	18	87	13	38
2017	CO	51	9	1	3	0	0	35	94	5	228
2017	CO-01	53	0	0	0	0	0	47	100	0	15
2017	CO-02	56	4	0	1	1	0	39	98	2	163
2017	CO-03	30	33	5	13	0	0	20	78	16	40

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	35	20	21	10	8	1	6	59	19	192
2018	CO-02	30	16	25	12	10	1	5	49	24	130
2018	CO-03	32	32	16	8	5	0	8	69	14	38
2017	CO	39	23	18	11	4	0	5	65	16	226
2017	CO-01	53	27	7	0	0	0	13	92	0	15
2017	CO-02	36	21	20	12	6	0	4	60	19	163
2017	CO-03	36	33	15	13	0	0	3	71	13	39

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	59	25	7	2	2	1	5	89	4	194
2018	CO-02	60	24	6	2	2	2	5	90	4	132
2018	CO-03	55	29	5	0	5	0	5	89	6	38
2017	CO	62	19	8	3	4	0	4	84	7	229
2017	CO-01	40	27	13	0	13	0	7	71	14	15
2017	CO-02	66	18	6	2	4	0	4	88	6	164
2017	CO-03	60	18	13	3	3	0	5	82	5	40

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	47	26	15	5	4	1	4	76	9	194
2018	CO-02	48	25	16	3	4	1	4	76	7	132
2018	CO-03	47	24	13	11	3	0	3	73	14	38
2017	CO	51	28	10	4	3	0	3	82	8	229
2017	CO-01	40	40	20	0	0	0	0	80	0	15
2017	CO-02	54	24	10	5	4	1	3	81	9	164
2017	CO-03	48	35	10	0	5	0	3	85	5	40

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	8	32	37	12	11	40	23	194
2018	CO-02	8	30	40	12	11	37	23	132
2018	CO-03	5	37	26	18	13	42	32	38
2017	CO	7	31	42	13	6	39	19	228
2017	CO-01	7	40	53	0	0	47	0	15
2017	CO-02	7	31	42	12	7	39	19	163
2017	CO-03	5	28	45	18	5	33	23	40

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	11	18	41	21	8	0	29	30	193
2018	CO-02	11	16	41	26	5	0	31	27	131
2018	CO-03	13	29	39	11	8	0	18	42	38
2017	CO	6	19	41	28	6	0	34	25	227
2017	CO-01	0	7	53	27	7	7	36	7	15
2017	CO-02	7	17	42	29	6	0	35	23	163
2017	CO-03	8	33	33	25	3	0	28	40	40

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	25	48	14	5	5	3	76	10	194
2018	CO-02	23	48	13	7	5	5	75	12	132
2018	CO-03	21	53	18	0	8	0	74	8	38
2017	CO	22	44	15	7	7	4	70	14	229
2017	CO-01	47	20	13	13	0	7	71	14	15
2017	CO-02	19	46	16	7	7	5	68	15	164
2017	CO-03	23	53	13	5	8	0	75	13	40

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	19	33	22	11	12	3	53	24	194
2018	CO-02	18	33	22	11	11	4	54	24	132
2018	CO-03	11	39	16	16	18	0	50	34	38
2017	CO	15	39	20	14	11	1	55	25	229
2017	CO-01	27	40	20	7	7	0	67	13	15
2017	CO-02	15	43	18	14	10	1	58	25	164
2017	CO-03	10	28	30	20	13	0	38	33	40

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	44	24	16	4	4	8	1	48	52	194
2018	CO-02	47	23	14	4	4	7	2	51	49	132
2018	CO-03	32	21	26	3	5	13	0	36	64	38
2017	CO	45	23	12	5	3	11	1	51	49	229
2017	CO-01	40	20	7	0	7	27	0	55	45	15
2017	CO-02	46	23	13	4	2	11	1	52	48	164
2017	CO-03	43	23	13	10	5	8	0	46	54	40

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	CO	8	92
2018	CO-02	7	59
2018	CO-03	14	21
2017	CO	13	98
2017	CO-02	12	69
2017	CO-03	10	20

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	CO	22	92
2018	CO-02	20	59
2018	CO-03	29	21
2017	CO	27	98
2017	CO-02	29	69
2017	CO-03	25	20

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	CO	20	92
2018	CO-02	24	59
2018	CO-03	19	21
2017	CO	14	98
2017	CO-02	14	69
2017	CO-03	15	20

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	CO	22	92
2018	CO-02	17	59
2018	CO-03	43	21
2017	CO	28	98
2017	CO-02	19	69
2017	CO-03	55	20

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	CO	10	92
2018	CO-02	12	59
2018	CO-03	5	21
2017	CO	3	98
2017	CO-02	1	69
2017	CO-03	5	20

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	CO	30	92
2018	CO-02	36	59
2018	CO-03	19	21

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	CO	42	92
2018	CO-02	37	59
2018	CO-03	38	21
2017	CO	50	98
2017	CO-02	54	69
2017	CO-03	40	20

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	CO	2	51	19	9	3	15	86
2018	CO-02	4	51	15	9	5	16	55
2017	CO	2	63	17	9	2	7	99
2017	CO-02	3	60	19	7	3	9	70
2017	CO-03	0	60	15	20	0	5	20

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CO	43	57	90
2018	CO-02	35	65	57
2018	CO-03	52	48	21

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	7	27	17	18	20	2	9	38	43	92
2018	CO-02	5	24	17	15	25	2	12	33	47	59
2018	CO-03	5	38	5	29	14	5	5	47	47	21
2017	CO	9	21	8	19	22	7	13	38	52	99
2017	CO-02	6	20	9	23	20	7	16	33	56	70
2017	CO-03	5	30	10	10	30	10	5	41	47	20

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	3	23	18	20	26	3	7	29	51	92
2018	CO-02	5	20	14	22	31	2	7	28	57	59
2018	CO-03	0	29	19	14	24	10	5	33	44	21
2017	CO	6	11	8	22	38	4	10	20	71	99
2017	CO-02	3	13	11	24	37	1	10	18	69	70
2017	CO-03	5	5	0	25	45	10	10	13	88	20

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	CO	54	12	8	6	5	2	13	77	13	191
2018	CO-02	50	12	7	7	4	2	18	78	14	129
2018	CO-03	53	18	5	5	13	0	5	75	19	38

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canada Revenue Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - CO

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.