2018 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 36 18 9 7 0 0 66 16 650
2018 Does not provide services to public 31 41 16 7 6 0 0 72 13 301
2017 Provides services to public 31 38 14 10 6 0 0 70 16 807
2017 Does not provide services to public 30 44 13 7 6 0 0 74 14 447
2014 Provides services to public 29 42 16 6 6 0 0 72 12 674
2014 Does not provide services to public 30 42 16 9 3 0 0 72 12 356
2011 Provides services to public 34 41 14 7 5 0 0 75 11 809
2011 Does not provide services to public 34 43 13 5 5 0 0 77 10 439

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 32 19 14 18 0 0 49 32 649
2018 Does not provide services to public 21 32 19 15 13 0 0 53 27 301
2017 Provides services to public 17 34 20 15 13 0 0 51 29 807
2017 Does not provide services to public 22 33 18 14 12 0 0 56 27 447

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 14 5 3 0 0 78 8 650
2018 Does not provide services to public 49 32 12 3 3 0 0 82 7 301
2017 Provides services to public 50 31 12 4 3 0 0 81 7 804
2017 Does not provide services to public 52 31 10 4 2 0 0 83 6 447
2014 Provides services to public 61 26 8 2 2 0 0 88 5 676
2014 Does not provide services to public 60 26 12 1 0 0 0 86 2 357
2011 Provides services to public 56 30 9 3 2 0 0 86 5 808
2011 Does not provide services to public 56 32 7 2 2 0 0 89 4 439

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 36 16 8 6 0 0 69 15 650
2018 Does not provide services to public 36 42 13 3 6 0 0 78 9 300
2017 Provides services to public 37 36 15 6 6 0 0 73 12 803
2017 Does not provide services to public 39 37 14 5 5 0 0 76 10 446
2014 Provides services to public 39 38 14 6 4 0 0 77 9 673
2014 Does not provide services to public 43 35 10 7 4 0 0 78 12 356
2011 Provides services to public 40 37 12 6 4 0 0 78 10 808
2011 Does not provide services to public 41 40 11 6 2 0 0 81 8 437

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 26 21 12 14 1 0 52 27 656
2018 Does not provide services to public 29 30 18 12 10 0 0 60 22 303
2017 Provides services to public 28 31 19 10 11 0 1 59 22 807
2017 Does not provide services to public 31 32 18 10 9 0 0 63 19 448
2014 Provides services to public 31 30 18 12 7 1 1 62 20 686
2014 Does not provide services to public 25 36 19 8 9 2 1 63 18 359
2011 Provides services to public 30 33 17 11 7 1 1 65 18 807
2011 Does not provide services to public 34 33 17 10 5 1 0 68 15 437

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 31 21 14 10 0 0 55 24 656
2018 Does not provide services to public 30 32 19 10 9 1 0 63 19 303
2017 Provides services to public 28 35 15 12 9 0 1 63 21 806
2017 Does not provide services to public 31 35 17 10 7 0 0 67 16 448
2014 Provides services to public 31 32 20 11 5 1 0 63 16 685
2014 Does not provide services to public 28 39 16 9 7 1 0 68 16 358
2011 Provides services to public 31 35 16 11 6 1 0 67 17 806
2011 Does not provide services to public 32 41 15 7 4 0 0 74 11 437

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 18 20 17 19 8 2 38 40 655
2018 Does not provide services to public 23 17 19 16 17 6 3 43 36 303
2017 Provides services to public 21 16 20 16 18 7 2 41 37 806
2017 Does not provide services to public 21 18 25 13 14 7 2 43 29 447
2014 Provides services to public 20 20 21 14 15 7 2 45 32 686
2014 Does not provide services to public 20 19 20 11 16 10 3 46 31 357
2011 Provides services to public 22 20 18 13 15 11 2 48 32 807
2011 Does not provide services to public 24 24 19 11 11 9 2 54 25 437
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 27 13 9 8 3 2 68 18 652
2018 Does not provide services to public 37 34 11 8 4 3 2 75 13 303
2017 Provides services to public 39 30 13 8 5 3 1 72 14 807
2017 Does not provide services to public 39 28 16 7 4 4 2 71 11 448
2014 Provides services to public 40 30 16 8 5 1 0 71 13 680
2014 Does not provide services to public 41 32 11 6 5 3 2 77 11 359
2011 Provides services to public 39 31 12 7 6 4 1 73 13 809
2011 Does not provide services to public 42 33 11 6 4 4 0 78 10 437

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 34 12 11 6 1 1 70 18 651
2018 Does not provide services to public 37 37 10 8 6 1 0 75 15 304
2017 Provides services to public 36 35 11 11 5 1 1 73 17 807
2017 Does not provide services to public 39 34 13 9 5 1 0 73 14 447
2014 Provides services to public 39 38 10 9 4 0 0 77 13 682
2014 Does not provide services to public 41 36 9 8 3 1 1 79 12 361
2011 Provides services to public 39 33 11 10 6 1 0 73 16 809
2011 Does not provide services to public 38 38 8 11 3 1 0 77 15 436

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 30 15 9 8 0 0 68 18 652
2018 Does not provide services to public 39 33 11 12 5 0 0 72 17 303
2017 Provides services to public 37 32 14 9 7 0 0 69 16 807
2017 Does not provide services to public 38 32 16 7 5 0 0 71 13 448
2014 Provides services to public 43 31 12 8 6 0 0 74 14 682
2014 Does not provide services to public 47 29 12 6 5 0 0 76 11 359

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 27 17 13 11 10 1 55 26 644
2018 Does not provide services to public 21 28 20 8 10 11 1 57 20 299
2017 Provides services to public 26 30 14 10 9 10 1 63 21 802
2017 Does not provide services to public 29 28 16 9 9 8 1 63 20 446
2014 Provides services to public 28 29 16 9 6 10 1 65 17 668
2014 Does not provide services to public 29 27 15 9 8 11 0 63 19 356
2011 Provides services to public 24 26 15 10 10 13 1 59 24 806
2011 Does not provide services to public 27 32 16 8 4 12 2 69 13 434

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 29 19 17 13 2 0 51 30 646
2018 Does not provide services to public 22 29 23 14 11 1 0 52 25 300
2017 Provides services to public 24 32 16 14 11 3 1 58 26 801
2017 Does not provide services to public 28 29 16 14 10 2 0 58 25 445
2014 Provides services to public 27 31 18 12 8 3 1 60 21 670
2014 Does not provide services to public 25 32 16 13 9 4 1 60 23 357
2011 Provides services to public 27 31 18 11 10 3 0 60 22 805
2011 Does not provide services to public 29 36 17 11 4 4 0 67 15 437

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 23 20 19 15 7 0 42 36 646
2018 Does not provide services to public 16 28 21 18 9 9 0 48 29 301
2017 Provides services to public 17 30 18 15 11 9 0 51 29 803
2017 Does not provide services to public 18 33 19 13 8 7 1 55 23 447
2014 Provides services to public 15 35 19 15 8 8 0 54 25 678
2014 Does not provide services to public 16 29 26 13 6 10 0 50 21 357
2011 Provides services to public 19 26 19 16 10 9 0 50 28 806
2011 Does not provide services to public 20 31 20 11 7 11 0 58 20 437

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 24 17 22 18 3 0 40 42 645
2018 Does not provide services to public 16 26 19 16 16 6 0 45 35 300
2017 Provides services to public 16 30 16 16 17 5 0 49 34 805
2017 Does not provide services to public 18 27 16 19 13 5 0 48 34 446
2014 Provides services to public 17 31 16 19 11 6 0 51 31 677
2014 Does not provide services to public 15 31 20 17 11 5 0 49 30 358
2011 Provides services to public 18 31 15 20 12 5 0 51 33 805
2011 Does not provide services to public 18 39 14 17 7 5 0 60 25 438
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 28 16 18 18 0 0 48 36 649
2018 Does not provide services to public 21 31 17 16 14 1 0 53 30 301
2017 Provides services to public 16 34 17 18 15 0 0 50 33 806
2017 Does not provide services to public 22 35 15 16 13 0 0 56 29 447
2014 Provides services to public 21 35 15 15 13 0 0 57 28 674
2014 Does not provide services to public 20 36 18 15 11 0 0 56 26 357
2011 Provides services to public 21 34 19 15 11 0 0 55 25 808
2011 Does not provide services to public 24 38 19 11 8 0 0 61 19 438

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 41 11 9 3 0 1 77 12 647
2018 Does not provide services to public 40 41 10 5 3 0 0 81 9 301
2017 Provides services to public 40 40 8 8 4 0 0 80 11 807
2017 Does not provide services to public 39 44 8 6 2 0 0 84 8 445

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 18 15 17 18 22 1 35 46 649
2018 Does not provide services to public 10 18 17 21 13 19 3 36 43 303
2017 Provides services to public 9 21 16 15 14 22 2 40 39 804
2017 Does not provide services to public 12 19 17 15 10 23 3 42 35 448
2014 Provides services to public 12 16 21 18 12 20 1 35 38 683
2014 Does not provide services to public 10 18 17 15 13 25 2 39 39 358

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 36 10 9 8 0 0 73 17 652
2018 Does not provide services to public 40 36 10 8 6 0 0 76 14 304
2017 Provides services to public 38 33 10 11 7 0 0 71 18 807
2017 Does not provide services to public 43 32 12 8 5 0 0 75 13 448
2014 Provides services to public 44 34 9 8 5 0 0 78 13 680
2014 Does not provide services to public 44 35 9 7 5 0 0 79 12 358
2011 Provides services to public 37 37 9 10 7 0 0 74 16 810
2011 Does not provide services to public 43 33 12 7 5 0 0 76 12 437

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 34 30 11 18 2 2 39 30 51
2018 Does not provide services to public 12 37 28 9 12 2 0 50 21 46
2017 Provides services to public 13 38 10 20 13 2 4 54 35 78
2017 Does not provide services to public 17 35 12 14 17 3 3 55 33 35
2014 Provides services to public 12 24 29 20 11 3 1 38 32 68
2014 Does not provide services to public 17 32 23 20 7 0 0 49 28 45

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 47 6 8 3 0 0 83 11 648
2018 Does not provide services to public 38 44 6 10 2 0 0 82 12 301
2017 Provides services to public 37 42 8 9 3 0 0 79 13 805
2017 Does not provide services to public 36 43 7 9 4 0 0 80 13 446
2014 Provides services to public 32 45 8 10 4 0 0 78 14 675
2014 Does not provide services to public 35 41 10 12 3 0 0 75 15 358
2011 Provides services to public 45 38 7 7 3 0 0 83 10 808
2011 Does not provide services to public 47 40 3 8 2 0 0 87 10 436

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 34 21 9 7 0 0 62 17 650
2018 Does not provide services to public 30 36 20 6 7 0 0 66 14 300
2017 Provides services to public 33 34 18 7 6 0 0 68 13 807
2017 Does not provide services to public 34 32 20 7 6 0 1 67 13 446
2014 Provides services to public 33 34 19 9 5 0 0 66 14 675
2014 Does not provide services to public 38 25 23 6 7 0 0 64 13 354
2011 Provides services to public 37 32 16 9 5 0 0 70 14 808
2011 Does not provide services to public 34 34 19 7 5 0 1 69 12 439

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 32 13 10 6 0 0 71 16 649
2018 Does not provide services to public 43 35 13 4 5 0 0 78 9 301
2017 Provides services to public 44 32 11 7 5 0 0 76 13 807
2017 Does not provide services to public 45 31 14 6 4 0 0 76 10 446
2014 Provides services to public 42 34 12 7 6 0 0 76 12 673
2014 Does not provide services to public 45 33 13 5 4 0 0 79 8 356
2011 Provides services to public 44 32 11 8 6 0 0 76 14 810
2011 Does not provide services to public 42 36 12 4 5 0 0 78 10 434

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 17 23 17 24 8 2 29 46 650
2018 Does not provide services to public 10 18 24 14 18 11 3 34 38 303
2017 Provides services to public 10 19 21 16 20 10 4 34 41 807
2017 Does not provide services to public 12 17 26 12 17 13 4 35 34 448
2014 Provides services to public 10 18 26 15 16 10 4 33 37 681
2014 Does not provide services to public 12 18 23 17 15 12 4 35 39 359
2011 Provides services to public 13 18 23 15 17 11 3 37 37 810
2011 Does not provide services to public 11 21 29 12 10 11 5 39 27 434

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 17 17 18 29 6 4 28 53 656
2018 Does not provide services to public 10 22 16 15 21 6 8 38 43 303
2017 Provides services to public 9 18 17 16 27 7 6 31 50 808
2017 Does not provide services to public 9 18 22 17 19 9 6 32 42 447
2014 Provides services to public 10 18 21 19 21 5 5 31 46 687
2014 Does not provide services to public 12 14 22 15 22 9 6 31 44 358
2011 Provides services to public 12 21 18 15 21 7 6 37 42 807
2011 Does not provide services to public 11 25 21 13 16 9 6 42 33 436

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 23 21 21 26 1 1 31 48 649
2018 Does not provide services to public 12 27 23 17 19 2 1 40 37 301
2017 Provides services to public 12 27 17 20 22 1 2 40 42 803
2017 Does not provide services to public 13 28 23 17 19 1 0 41 36 447
2014 Provides services to public 10 31 19 20 17 1 1 43 38 675
2014 Does not provide services to public 14 32 18 19 16 0 1 46 36 357
2011 Provides services to public 12 25 23 21 16 2 1 38 38 808
2011 Does not provide services to public 15 34 21 16 11 2 1 50 28 438

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 23 21 21 24 0 2 33 46 650
2018 Does not provide services to public 17 24 20 20 18 0 1 42 38 301
2017 Provides services to public 15 25 17 20 20 1 2 41 42 802
2017 Does not provide services to public 17 26 22 18 15 0 1 43 34 446
2014 Provides services to public 16 25 24 17 16 1 1 42 33 675
2014 Does not provide services to public 16 27 21 19 14 0 2 44 34 357

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 35 21 16 8 0 0 54 25 649
2018 Does not provide services to public 25 35 19 13 6 1 1 60 20 301
2017 Provides services to public 20 39 20 11 9 0 1 60 20 799
2017 Does not provide services to public 25 38 16 12 8 1 0 63 20 445
2014 Provides services to public 24 37 18 13 7 2 1 62 20 673
2014 Does not provide services to public 26 37 18 13 5 1 1 64 18 357
2011 Provides services to public 35 40 13 7 4 1 1 76 11 810
2011 Does not provide services to public 34 41 14 5 3 2 2 78 8 436

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 17 24 22 22 8 2 25 48 656
2018 Does not provide services to public 9 20 25 23 12 9 2 32 39 303
2017 Provides services to public 8 24 21 18 21 6 2 34 43 808
2017 Does not provide services to public 8 21 25 19 15 11 2 33 38 448

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 30 15 14 13 0 1 58 27 649
2018 Does not provide services to public 29 35 16 7 9 1 1 66 17 301
2017 Provides services to public 27 31 16 13 12 0 1 59 25 805
2017 Does not provide services to public 33 27 19 10 9 1 1 61 20 447
2014 Provides services to public 28 33 15 13 10 1 1 63 23 673
2014 Does not provide services to public 31 29 15 14 9 1 1 61 23 356
2011 Provides services to public 29 32 17 12 8 1 2 63 20 807
2011 Does not provide services to public 35 33 15 8 6 0 2 69 15 437

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 24 9 1 1 1 7 88 2 650
2018 Does not provide services to public 59 22 8 3 1 1 7 88 4 301
2017 Provides services to public 54 26 7 2 1 1 9 90 3 804
2017 Does not provide services to public 62 20 7 2 0 2 8 91 2 447
2014 Provides services to public 52 28 8 1 1 0 8 88 2 673
2014 Does not provide services to public 56 27 7 1 1 0 8 90 3 357
2011 Provides services to public 51 28 9 3 2 0 8 85 5 806
2011 Does not provide services to public 49 25 12 3 1 1 10 83 4 438

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 27 42 31 636
2018 Does not provide services to public 21 48 31 300
2017 Provides services to public 20 45 35 803
2017 Does not provide services to public 17 50 33 446
2014 Provides services to public 25 45 30 678
2014 Does not provide services to public 21 49 30 357
2011 Provides services to public 26 44 30 808
2011 Does not provide services to public 19 52 28 437

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 21 9 36 15 8 11 172
2018 Does not provide services to public 33 10 20 20 6 10 67
2017 Provides services to public 25 6 33 18 5 12 161
2017 Does not provide services to public 23 7 23 13 15 20 71
2014 Provides services to public 24 9 20 28 9999 19 160
2014 Does not provide services to public 23 10 18 30 9999 18 71
2011 Provides services to public 22 9 20 23 9999 26 209
2011 Does not provide services to public 26 9 17 29 9999 20 82
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 36 10 7 4 1 0 80 10 648
2018 Does not provide services to public 47 38 7 5 3 1 0 85 7 300
2017 Provides services to public 46 34 11 5 3 0 0 81 8 806
2017 Does not provide services to public 47 38 9 4 1 0 0 85 6 445
2014 Provides services to public 43 41 8 5 3 0 0 84 8 675
2014 Does not provide services to public 44 41 8 5 2 1 0 85 7 356
2011 Provides services to public 45 39 9 4 2 0 0 84 6 807
2011 Does not provide services to public 49 37 8 4 1 1 0 87 5 438

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 37 19 12 8 1 0 60 20 651
2018 Does not provide services to public 21 37 20 13 8 1 1 59 21 302
2017 Provides services to public 24 40 17 12 6 1 1 65 17 803
2017 Does not provide services to public 25 36 16 15 5 2 1 63 21 448
2014 Provides services to public 29 40 15 9 7 1 0 69 16 687
2014 Does not provide services to public 23 44 16 9 5 2 1 69 14 359
2011 Provides services to public 31 37 16 9 6 1 0 68 15 809
2011 Does not provide services to public 33 35 17 9 3 2 1 70 12 437

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 17 24 24 19 2 6 46 28 644
2018 Does not provide services to public 5 13 25 26 22 4 6 53 20 301
2017 Provides services to public 5 11 28 26 23 2 5 52 18 803
2017 Does not provide services to public 4 10 31 22 24 3 6 51 16 446
2014 Provides services to public 7 12 30 26 19 2 4 48 20 672
2014 Does not provide services to public 3 16 26 26 24 1 5 53 20 358
2011 Provides services to public 4 12 29 25 25 2 4 52 17 808
2011 Does not provide services to public 3 9 30 27 23 2 6 55 13 435

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 20 21 19 22 2 5 44 33 648
2018 Does not provide services to public 10 16 22 18 28 3 5 49 27 300
2017 Provides services to public 8 14 23 21 25 4 5 50 25 800
2017 Does not provide services to public 7 12 24 19 27 6 5 52 22 445
2014 Provides services to public 10 14 24 22 23 2 5 49 26 674
2014 Does not provide services to public 7 16 23 21 28 2 4 51 24 354
2011 Provides services to public 5 14 24 20 29 4 4 53 21 806
2011 Does not provide services to public 6 11 23 25 27 3 6 56 19 436

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 15 21 20 18 4 10 44 31 644
2018 Does not provide services to public 6 14 23 18 22 6 11 48 24 299
2017 Provides services to public 7 13 23 19 22 5 12 49 24 801
2017 Does not provide services to public 5 11 20 20 22 7 14 53 21 445
2014 Provides services to public 8 14 21 20 21 5 10 49 26 673
2014 Does not provide services to public 6 12 22 22 24 6 9 53 21 357
2011 Provides services to public 7 13 19 18 25 7 11 53 24 805
2011 Does not provide services to public 4 8 22 21 23 9 13 56 16 437

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 8 21 28 28 1 9 62 14 647
2018 Does not provide services to public 2 8 20 23 37 2 7 66 11 300
2017 Provides services to public 3 7 19 31 32 2 8 69 10 798
2017 Does not provide services to public 3 4 16 29 33 4 11 73 8 444
2014 Provides services to public 3 7 22 33 26 2 7 65 11 675
2014 Does not provide services to public 3 6 18 35 29 1 7 70 10 357
2011 Provides services to public 3 7 19 27 35 2 6 67 12 807
2011 Does not provide services to public 3 5 21 29 29 3 11 67 9 437

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 14 22 22 25 2 7 52 25 645
2018 Does not provide services to public 5 12 22 21 32 2 7 58 18 300
2017 Provides services to public 6 11 20 22 30 3 9 59 18 802
2017 Does not provide services to public 3 7 19 25 32 3 11 66 12 445
2014 Provides services to public 5 12 23 25 26 1 7 56 19 673
2014 Does not provide services to public 6 8 23 24 29 1 10 59 15 356
2011 Provides services to public 3 8 21 22 33 3 9 63 13 808
2011 Does not provide services to public 3 6 18 26 31 3 14 68 10 437

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 17 23 17 16 5 7 38 36 648
2018 Does not provide services to public 14 15 17 16 24 6 7 46 34 300
2017 Provides services to public 10 12 23 18 23 6 8 48 26 802
2017 Does not provide services to public 8 11 18 21 27 7 7 57 22 445
2014 Provides services to public 11 13 20 18 24 7 8 49 28 673
2014 Does not provide services to public 6 18 17 17 25 8 9 51 29 358
2011 Provides services to public 8 12 22 17 25 10 6 49 24 807
2011 Does not provide services to public 9 10 20 20 24 7 11 53 23 435

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 20 24 18 16 3 7 38 36 649
2018 Does not provide services to public 10 17 22 21 21 3 6 46 30 300
2017 Provides services to public 10 13 26 18 23 3 7 46 26 803
2017 Does not provide services to public 6 13 23 20 25 5 8 52 22 446
2014 Provides services to public 9 12 29 19 20 4 7 44 24 674
2014 Does not provide services to public 6 14 27 17 22 5 8 46 23 357

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 26 14 13 14 3 1 57 28 648
2018 Does not provide services to public 33 26 10 11 14 4 2 63 26 304
2017 Provides services to public 34 25 13 13 10 3 2 63 24 806
2017 Does not provide services to public 34 29 11 12 10 3 1 66 22 448
2014 Provides services to public 36 27 13 11 8 3 1 66 20 682
2014 Does not provide services to public 34 27 15 10 7 4 3 66 18 357

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 40 11 9 4 2 1 75 13 651
2018 Does not provide services to public 34 38 10 10 4 1 2 76 14 304
2017 Provides services to public 37 37 10 8 5 2 1 76 14 806
2017 Does not provide services to public 39 40 10 7 2 1 1 81 9 448
2014 Provides services to public 39 36 13 9 2 1 1 76 11 682
2014 Does not provide services to public 36 40 10 7 3 2 2 79 10 358

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 34 24 8 6 6 4 57 15 651
2018 Does not provide services to public 18 31 24 9 6 7 4 55 17 304

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 30 17 8 5 8 1 67 14 655
2018 Does not provide services to public 37 27 17 7 5 6 1 69 13 303
2017 Provides services to public 36 28 15 5 6 7 3 71 12 807
2017 Does not provide services to public 36 31 15 5 5 6 2 73 11 448
2014 Provides services to public 36 31 16 4 4 7 2 73 9 686
2014 Does not provide services to public 41 23 14 4 3 11 3 75 8 358

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 34 18 11 7 4 0 62 18 656
2018 Does not provide services to public 35 32 14 8 6 4 0 70 15 303
2017 Provides services to public 33 33 15 9 5 4 1 69 15 805
2017 Does not provide services to public 39 38 11 4 5 2 0 79 10 447
2014 Provides services to public 33 38 14 7 2 5 1 76 10 687
2014 Does not provide services to public 35 31 17 6 3 7 1 71 10 357
2011 Provides services to public 35 30 14 10 5 4 0 69 16 807
2011 Does not provide services to public 37 34 12 7 3 6 1 76 11 438

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 34 12 10 7 0 0 71 17 656
2018 Does not provide services to public 38 40 10 5 6 0 0 79 11 303
2017 Provides services to public 42 34 10 8 5 0 1 76 13 806
2017 Does not provide services to public 44 35 9 7 4 0 0 80 12 447
2014 Provides services to public 45 34 11 5 3 0 0 80 9 684
2014 Does not provide services to public 43 38 9 5 3 1 0 82 8 358
2011 Provides services to public 45 33 9 7 6 0 0 78 13 808
2011 Does not provide services to public 50 34 11 3 1 1 0 85 5 438

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 22 20 16 11 10 7 42 33 647
2018 Does not provide services to public 11 22 26 13 10 9 9 40 28 302
2017 Provides services to public 18 25 18 11 12 8 8 50 28 806
2017 Does not provide services to public 22 20 20 13 8 10 7 50 25 446
2014 Provides services to public 22 28 17 11 7 7 7 59 22 684
2014 Does not provide services to public 20 25 19 12 6 8 10 54 22 360

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 33 15 12 9 5 2 61 23 651
2018 Does not provide services to public 26 35 13 10 10 3 3 65 21 303
2017 Provides services to public 29 33 13 12 7 4 2 66 20 806
2017 Does not provide services to public 29 33 13 9 7 5 3 68 17 448
2014 Provides services to public 33 32 13 9 7 5 2 69 17 686
2014 Does not provide services to public 31 32 14 9 6 5 2 68 16 357
2011 Provides services to public 30 34 10 9 10 6 2 68 21 805
2011 Does not provide services to public 34 35 10 7 4 7 2 76 13 438

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 32 23 9 9 3 1 57 19 652
2018 Does not provide services to public 26 30 21 10 9 2 1 58 20 303

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 18 17 16 21 12 1 39 42 652
2018 Does not provide services to public 15 25 17 15 15 10 2 46 35 302
2017 Provides services to public 15 21 15 16 20 12 2 41 42 807
2017 Does not provide services to public 17 20 17 14 17 13 2 44 36 448
2014 Provides services to public 17 22 18 16 17 9 1 43 37 687
2014 Does not provide services to public 19 20 18 16 15 11 2 45 35 360
2011 Provides services to public 20 20 17 14 15 14 1 47 34 805
2011 Does not provide services to public 16 26 17 14 11 15 1 51 29 435

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 23 77 652
2018 Does not provide services to public 15 85 303

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 128
2018 Does not provide services to public 46 39

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 67 144
2018 Does not provide services to public 68 43

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 125
2018 Does not provide services to public 0 37

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 133
2018 Does not provide services to public 35 41

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 137
2018 Does not provide services to public 35 41

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 131
2018 Does not provide services to public 33 39

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 132
2018 Does not provide services to public 45 38

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 133
2018 Does not provide services to public 50 41

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 132
2018 Does not provide services to public 25 38

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 139
2018 Does not provide services to public 49 39

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 130
2018 Does not provide services to public 20 38

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 132
2018 Does not provide services to public 27 37

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 127
2018 Does not provide services to public 31 40

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 137
2018 Does not provide services to public 56 39

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 131
2018 Does not provide services to public 17 39

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 131
2018 Does not provide services to public 18 35

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 142
2018 Does not provide services to public 50 39

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 133
2018 Does not provide services to public 21 37

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 132
2018 Does not provide services to public 25 36

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 128
2018 Does not provide services to public 15 35

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 129
2018 Does not provide services to public 18 36

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 127
2018 Does not provide services to public 21 36

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 126
2018 Does not provide services to public 18 36

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 130
2018 Does not provide services to public 50 41

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 122
2018 Does not provide services to public 21 32

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 123
2018 Does not provide services to public 34 32

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 121
2018 Does not provide services to public 21 30

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 118
2018 Does not provide services to public 0 30

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 121
2018 Does not provide services to public 21 30

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 118
2018 Does not provide services to public 20 31

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 121
2018 Does not provide services to public 31 33

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 118
2018 Does not provide services to public 0 30

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 126
2018 Does not provide services to public 50 33

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 59 126
2018 Does not provide services to public 54 37

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 118
2018 Does not provide services to public 24 31

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 11 19 9 10 33 6 37 32 639
2018 Does not provide services to public 12 14 19 7 7 36 6 44 24 300
2017 Provides services to public 12 15 17 8 8 33 8 45 27 806
2017 Does not provide services to public 14 14 16 4 7 35 9 51 20 447
2014 Provides services to public 12 16 20 8 7 30 7 45 23 683
2014 Does not provide services to public 13 14 18 8 8 33 7 45 26 359

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 27 20 7 9 14 2 57 19 638
2018 Does not provide services to public 25 29 17 4 9 15 2 64 16 298
2017 Provides services to public 24 28 15 8 7 15 3 63 18 807
2017 Does not provide services to public 27 28 16 6 6 15 3 67 14 445
2014 Provides services to public 26 29 19 5 5 14 2 66 11 685
2014 Does not provide services to public 23 28 17 8 4 17 3 64 15 362
2011 Provides services to public 33 32 16 5 4 10 1 72 10 803
2011 Does not provide services to public 40 28 13 6 1 11 1 77 8 436

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 650
2018 Does not provide services to public 9 91 301

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 58
2018 Does not provide services to public 23 21

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 54
2018 Does not provide services to public 0 20

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 56
2018 Does not provide services to public 28 22

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 55
2018 Does not provide services to public 25 20

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 53
2018 Does not provide services to public 0 20

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 59
2018 Does not provide services to public 35 22

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 57
2018 Does not provide services to public 32 22

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 62
2018 Does not provide services to public 44 21

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 60
2018 Does not provide services to public 31 20

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 57
2018 Does not provide services to public 25 20

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 57
2018 Does not provide services to public 45 24

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 49
2018 Does not provide services to public 0 13

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 49
2018 Does not provide services to public 0 13

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 47
2018 Does not provide services to public 0 13

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 49
2018 Does not provide services to public 48 15

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 52
2018 Does not provide services to public 66 18

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 12 19 5 7 39 5 45 22 638
2018 Does not provide services to public 12 16 18 2 5 39 9 52 13 300
2017 Provides services to public 13 15 17 3 5 39 7 52 16 798
2017 Does not provide services to public 15 16 19 3 3 36 8 56 11 448
2014 Provides services to public 15 15 20 4 4 37 6 52 13 678
2014 Does not provide services to public 12 17 19 2 3 41 7 56 8 360

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 27 17 5 7 19 1 64 15 638
2018 Does not provide services to public 27 30 14 2 5 20 2 73 10 301
2017 Provides services to public 26 29 14 4 5 19 2 71 11 801
2017 Does not provide services to public 31 30 14 3 3 17 2 75 8 446
2014 Provides services to public 29 30 15 4 3 17 2 73 8 682
2014 Does not provide services to public 26 26 15 3 2 24 3 72 7 361
2011 Provides services to public 38 30 13 3 3 13 1 79 7 808
2011 Does not provide services to public 44 27 13 2 1 12 1 81 4 438
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 28 16 7 8 2 0 68 15 651
2018 Does not provide services to public 38 29 14 8 7 4 1 70 15 303
2017 Provides services to public 38 28 16 7 8 3 1 68 15 803
2017 Does not provide services to public 37 28 18 8 5 3 1 68 14 448

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 29 22 14 12 5 1 49 28 652
2018 Does not provide services to public 16 32 21 12 10 7 1 52 25 301
2017 Provides services to public 14 30 22 13 14 6 0 47 29 806
2017 Does not provide services to public 15 26 24 15 12 7 1 45 30 448

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 24 21 18 17 3 2 41 37 652
2018 Does not provide services to public 18 29 18 16 14 3 3 49 32 301
2017 Provides services to public 14 28 19 16 17 3 2 45 35 807
2017 Does not provide services to public 15 30 20 16 13 4 1 48 31 448

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 24 20 13 15 0 2 51 29 655
2018 Does not provide services to public 29 25 24 12 10 0 1 54 22 302
2017 Provides services to public 29 22 22 11 14 1 1 52 26 808
2017 Does not provide services to public 33 25 21 13 6 1 1 59 19 446

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 28 17 6 4 0 4 71 10 653
2018 Does not provide services to public 48 25 16 6 2 0 4 76 8 302
2017 Provides services to public 47 26 16 6 2 1 3 75 8 806
2017 Does not provide services to public 52 24 13 4 2 0 4 80 7 446

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 25 14 6 4 1 8 75 10 653
2018 Does not provide services to public 53 21 13 5 1 1 7 80 6 301
2017 Provides services to public 49 25 13 4 3 0 5 78 8 805
2017 Does not provide services to public 56 21 10 4 1 1 7 84 5 444

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 21 10 5 3 3 7 79 9 654
2018 Does not provide services to public 55 21 10 3 2 3 5 83 5 303
2017 Provides services to public 57 19 8 5 2 4 6 84 7 806
2017 Does not provide services to public 63 18 8 2 2 2 5 87 4 445

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 15 7 4 2 1 15 84 7 654
2018 Does not provide services to public 60 16 7 1 1 1 13 89 3 302
2017 Provides services to public 59 15 6 2 2 0 15 88 4 804
2017 Does not provide services to public 67 11 5 1 1 0 15 92 2 443

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 27 20 11 13 0 2 54 25 655
2018 Does not provide services to public 34 32 18 8 7 0 1 67 15 304
2017 Provides services to public 29 29 18 12 11 0 1 59 23 807
2017 Does not provide services to public 34 28 20 10 6 0 1 63 17 444

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 22 20 12 13 2 4 51 27 655
2018 Does not provide services to public 36 23 19 8 7 3 4 64 16 303
2017 Provides services to public 28 26 19 13 10 1 3 56 23 805
2017 Does not provide services to public 34 26 20 10 5 1 3 64 16 446

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 24 15 12 8 2 7 62 22 654
2018 Does not provide services to public 43 25 15 7 2 4 5 74 10 302
2017 Provides services to public 40 26 16 7 7 1 4 69 14 806
2017 Does not provide services to public 44 26 17 7 3 1 3 73 10 445

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 30 13 8 6 0 3 71 15 655
2018 Does not provide services to public 48 30 12 4 3 1 2 80 7 302
2017 Provides services to public 42 27 14 8 7 0 2 71 15 808
2017 Does not provide services to public 44 27 15 8 4 0 2 73 12 445

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 29 14 5 3 0 3 77 9 654
2018 Does not provide services to public 49 30 12 5 1 0 2 81 6 303
2017 Provides services to public 52 27 11 4 2 1 3 82 7 806
2017 Does not provide services to public 51 28 11 4 2 1 3 82 7 445

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 22 17 6 5 0 4 70 11 655
2018 Does not provide services to public 57 19 12 5 3 0 4 79 8 301
2017 Provides services to public 45 24 14 7 5 0 5 73 12 804
2017 Does not provide services to public 55 20 12 5 3 0 4 78 9 448

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 12 6 3 2 5 13 87 6 648
2018 Does not provide services to public 65 10 6 1 2 6 10 89 4 303

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 15 8 5 5 2 5 81 11 654
2018 Does not provide services to public 65 15 6 2 4 2 5 87 7 304
2017 Provides services to public 67 15 7 3 4 0 3 86 7 805
2017 Does not provide services to public 74 11 6 3 2 1 3 89 6 444

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 17 7 3 2 0 5 88 5 654
2018 Does not provide services to public 66 18 8 4 1 1 3 87 5 304
2017 Provides services to public 69 18 5 2 2 0 3 91 4 806
2017 Does not provide services to public 72 18 4 3 0 0 3 93 3 447

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 24 12 7 8 0 3 73 15 656
2018 Does not provide services to public 53 19 12 7 6 0 2 74 13 304
2017 Provides services to public 55 20 11 5 7 0 2 77 11 804
2017 Does not provide services to public 58 19 11 6 4 0 2 79 10 445

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 4 2 0 0 1 54 94 1 651
2018 Does not provide services to public 42 7 3 1 1 0 46 90 4 303
2017 Provides services to public 46 6 1 1 1 0 45 95 3 800
2017 Does not provide services to public 48 5 2 1 0 0 44 94 2 444

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 19 15 9 5 1 12 67 16 656
2018 Does not provide services to public 53 19 8 3 3 1 15 84 7 303
2017 Provides services to public 48 21 12 7 4 0 8 74 13 804
2017 Does not provide services to public 57 18 7 2 1 1 13 87 4 447

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 18 17 15 26 1 2 41 42 655
2018 Does not provide services to public 30 23 17 12 17 0 1 54 30 304
2017 Provides services to public 24 19 17 16 23 0 1 43 39 808
2017 Does not provide services to public 31 21 18 13 15 1 2 53 29 445

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 26 12 6 5 1 4 77 11 654
2018 Does not provide services to public 52 27 13 3 3 0 2 80 6 304
2017 Provides services to public 50 28 11 4 3 0 4 81 8 807
2017 Does not provide services to public 49 27 11 5 4 0 3 79 9 446

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 26 37 15 6 0 0 42 21 652
2018 Does not provide services to public 21 37 26 8 7 0 0 59 16 301
2017 Provides services to public 15 34 32 11 7 0 0 50 18 804
2017 Does not provide services to public 19 35 30 10 5 1 0 54 15 448

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 19 37 21 12 0 0 33 30 654
2018 Does not provide services to public 9 14 35 23 17 0 1 41 23 301
2017 Provides services to public 10 17 35 24 13 0 0 38 28 804
2017 Does not provide services to public 9 12 35 27 17 0 0 44 21 447
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 20 6 2 2 13 4 64 36 648
2018 Does not provide services to public 58 15 7 2 2 13 3 70 30 300
2017 Provides services to public 44 22 8 5 4 15 2 53 47 804
2017 Does not provide services to public 44 21 13 3 2 17 1 53 47 445

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 165
2018 Does not provide services to public 16 58
2017 Provides services to public 29 307
2017 Does not provide services to public 21 170

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 168
2018 Does not provide services to public 38 57
2017 Provides services to public 38 307
2017 Does not provide services to public 37 170

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 161
2018 Does not provide services to public 27 54
2017 Provides services to public 16 307
2017 Does not provide services to public 12 170

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 170
2018 Does not provide services to public 27 58
2017 Provides services to public 41 307
2017 Does not provide services to public 36 170

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 157
2018 Does not provide services to public 2 51
2017 Provides services to public 1 307
2017 Does not provide services to public 3 170

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 163
2018 Does not provide services to public 32 56

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 164
2018 Does not provide services to public 47 59
2017 Provides services to public 30 307
2017 Does not provide services to public 31 170

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 8 66 8 6 2 9 160
2018 Does not provide services to public 12 57 9 7 2 12 58
2017 Provides services to public 12 64 12 4 3 5 293
2017 Does not provide services to public 15 72 7 4 0 2 158

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 71 29 186
2018 Does not provide services to public 58 42 73

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 9 3 1 4 6 26 88 8 633
2018 Does not provide services to public 57 7 5 1 2 6 22 89 4 291

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 25 15 10 16 2 17 49 32 192
2018 Does not provide services to public 16 25 18 9 17 1 14 47 31 75
2017 Provides services to public 16 28 15 15 12 3 11 51 31 314
2017 Does not provide services to public 13 34 14 14 12 1 13 54 30 172

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 20 12 12 12 5 25 48 34 191
2018 Does not provide services to public 9 16 17 10 18 5 26 36 40 75
2017 Provides services to public 12 19 15 15 13 7 20 42 37 314
2017 Does not provide services to public 13 27 15 12 13 2 17 50 32 172
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