2018 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	22	12	7	7	0	74	14	15
2018	Compliance, inspection and enforcement	44	43	10	0	3	0	87	3	38
2018	Communications or public affairs	65	28	3	3	3	0	92	5	42
2018	Access to information and privacy	44	50	0	6	0	0	94	6	12
2018	Security	51	36	7	2	3	0	88	5	182
2018	Science and technology	54	38	7	2	0	0	91	2	98
2018	Administration and operations	53	30	7	5	5	0	83	10	75
2018	Human resources	40	43	5	8	4	0	83	12	104
2018	Financial management	36	49	4	9	1	0	85	10	48
2018	Procurement	31	52	9	0	9	0	83	9	12
2018	Information management	38	40	8	11	3	0	78	14	36
2018	Information technology	45	40	8	5	2	0	85	7	488
2018	Internal audit	31	35	12	12	12	0	65	23	10
2018	Evaluation	55	36	9	0	0	0	91	0	11
2018	Data sciences	69	22	5	0	3	0	92	3	34
2018	Policy	42	41	15	1	0	0	84	1	60
2018	Project management	63	28	2	7	0	0	91	7	33
2018	Other services to the public	64	22	14	0	0	0	86	0	15
2018	None of the above	49	33	7	8	4	0	82	12	167
2017	Client contact centre	44	28	22	6	0	0	72	6	18
2017	Communications or public affairs	70	26	4	0	0	0	96	0	27
2017	Security	56	30	3	5	6	0	86	10	146
2017	Science and technology	47	32	15	1	6	0	78	7	73
2017	Administration and operations	46	41	3	3	5	2	88	8	62
2017	Human resources	38	45	10	7	0	0	83	7	73
2017	Financial management	37	46	8	4	4	0	83	8	48
2017	Information management	40	56	0	0	4	0	96	4	25
2017	Information technology	46	41	5	7	2	0	87	9	346
2017	Evaluation	40	26	17	9	9	0	66	17	12
2017	Data sciences	52	33	10	5	0	0	86	5	21
2017	Policy	42	39	9	5	5	0	81	10	64
2017	Project management	43	43	0	3	10	0	87	13	30
2017	None of the above	51	33	7	5	2	1	85	7	138
2014	Client contact centre	36	40	25	0	0	0	75	0	15
2014	Compliance, inspection and enforcement	51	42	0	4	4	0	92	8	25
2014	Communications or public affairs	50	35	11	4	0	0	85	4	34
2014	Access to information and privacy	35	65	0	0	0	0	100	0	11
2014	Security	52	35	5	6	2	0	87	7	162
2014	Science and technology	54	32	6	7	1	0	86	8	99
2014	Administration and operations	52	35	6	3	5	0	87	7	105
2014	Human resources	35	47	6	10	2	0	82	12	85
2014	Financial management	28	52	8	7	5	0	79	12	53
2014	Procurement	33	67	0	0	0	0	100	0	12
2014	Information management	42	38	4	9	6	0	81	15	46
2014	Information technology	44	42	7	5	2	0	85	7	395
2014	Other services to the public	65	19	16	0	0	0	84	0	15
2014	None of the above	49	36	8	4	3	0	85	7	179

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	26	14	12	4	0	70	16	15
2018	Compliance, inspection and enforcement	45	42	3	6	5	0	86	11	36
2018	Communications or public affairs	60	26	9	3	3	0	85	5	41
2018	Access to information and privacy	54	26	0	10	10	0	80	20	12
2018	Security	44	33	11	7	5	0	77	12	182
2018	Science and technology	36	51	7	7	0	0	86	7	98
2018	Administration and operations	51	29	8	8	3	0	81	11	75
2018	Human resources	37	35	8	13	7	1	72	20	104
2018	Financial management	45	36	9	7	1	2	83	8	49
2018	Procurement	52	17	22	0	9	0	69	9	12
2018	Information management	47	29	3	15	6	0	76	21	37
2018	Information technology	39	39	10	10	3	0	77	13	489
2018	Internal audit	42	23	35	0	0	0	65	0	10
2018	Evaluation	45	45	0	9	0	0	91	9	11
2018	Data sciences	42	45	3	3	6	0	88	9	35
2018	Policy	45	31	20	2	2	0	76	4	60
2018	Project management	51	30	17	2	0	0	81	2	32
2018	Other services to the public	48	52	0	0	0	0	100	0	15
2018	None of the above	39	34	10	10	6	0	73	16	165
2017	Client contact centre	17	50	11	22	0	0	67	22	18
2017	Communications or public affairs	66	26	8	0	0	0	92	0	27
2017	Security	39	36	12	6	7	0	75	12	146
2017	Science and technology	31	39	15	11	4	0	70	15	72
2017	Administration and operations	51	31	5	8	5	0	82	13	62
2017	Human resources	38	43	4	12	3	0	81	15	73
2017	Financial management	39	46	4	6	4	0	85	11	48
2017	Information management	36	20	16	24	4	0	56	28	25
2017	Information technology	38	37	12	10	4	0	75	14	346
2017	Evaluation	32	51	0	0	17	0	83	17	12
2017	Data sciences	38	38	14	5	5	0	76	10	21
2017	Policy	39	37	8	10	6	0	77	16	64
2017	Project management	27	50	10	3	10	0	77	13	30
2017	None of the above	36	35	15	13	1	0	70	15	137

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	64	23	5	8	0	0	88	8	14
2018	Compliance, inspection and enforcement	54	35	5	3	3	0	89	6	35
2018	Communications or public affairs	76	19	0	3	3	0	95	5	41
2018	Access to information and privacy	64	30	6	0	0	0	94	0	12
2018	Security	71	20	6	2	1	0	91	3	182
2018	Science and technology	61	31	8	0	0	0	92	0	97
2018	Administration and operations	64	25	5	4	2	0	89	5	75
2018	Human resources	53	32	11	2	2	0	85	4	101
2018	Financial management	64	25	4	5	2	0	90	7	47
2018	Procurement	65	26	0	0	9	0	91	9	12
2018	Information management	52	36	6	6	0	0	88	6	36
2018	Information technology	60	29	8	1	1	0	89	2	486
2018	Internal audit	31	46	12	12	0	0	77	12	10
2018	Evaluation	64	36	0	0	0	0	100	0	11
2018	Data sciences	76	17	3	0	3	0	93	3	33
2018	Policy	65	25	8	1	2	0	89	3	60
2018	Project management	70	18	12	0	0	0	88	0	33
2018	Other services to the public	64	28	0	8	0	0	92	8	14
2018	None of the above	65	26	6	2	1	0	91	3	165
2017	Client contact centre	61	28	11	0	0	0	89	0	18
2017	Communications or public affairs	81	19	0	0	0	0	100	0	27
2017	Security	68	22	5	4	1	0	90	5	145
2017	Science and technology	51	39	7	3	0	0	90	3	71
2017	Administration and operations	66	28	3	0	0	2	97	0	61
2017	Human resources	54	42	4	0	0	0	96	0	73
2017	Financial management	56	29	11	2	2	0	85	4	48
2017	Information management	68	28	4	0	0	0	96	0	25
2017	Information technology	62	28	7	1	1	0	91	2	345
2017	Evaluation	49	43	0	9	0	0	91	9	12
2017	Data sciences	60	30	10	0	0	0	90	0	20
2017	Policy	54	35	6	5	0	0	89	5	64
2017	Project management	67	23	7	3	0	0	90	3	30
2017	None of the above	64	26	7	1	1	1	91	2	138
2014	Client contact centre	65	23	12	0	0	0	88	0	16
2014	Compliance, inspection and enforcement	75	21	0	4	0	0	96	4	25
2014	Communications or public affairs	78	18	4	0	0	0	96	0	33
2014	Access to information and privacy	91	9	0	0	0	0	100	0	11
2014	Security	77	18	3	1	1	0	96	1	162
2014	Science and technology	65	25	9	0	1	0	90	1	99
2014	Administration and operations	69	24	5	2	0	0	94	2	105
2014	Human resources	62	33	4	0	1	0	95	1	85
2014	Financial management	63	30	4	4	0	0	93	4	53
2014	Procurement	76	16	8	0	0	0	92	0	12
2014	Information management	67	26	3	2	2	0	93	4	46
2014	Information technology	72	21	5	2	1	0	93	2	395
2014	Other services to the public	65	35	0	0	0	0	100	0	15
2014	None of the above	69	24	5	1	1	0	93	2	179

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	41	4	0	7	0	0	88	7	15
2018	Compliance, inspection and enforcement	53	40	5	0	3	0	0	92	3	37
2018	Communications or public affairs	66	29	0	3	3	0	0	95	5	42
2018	Access to information and privacy	48	46	0	6	0	0	0	94	6	12
2018	Security	61	29	3	4	2	0	0	91	6	181
2018	Science and technology	51	38	8	2	0	0	0	90	2	96
2018	Administration and operations	62	24	2	6	5	1	0	87	11	75
2018	Human resources	48	35	8	7	2	0	0	83	9	104
2018	Financial management	55	36	4	2	2	0	0	91	4	48
2018	Procurement	57	17	17	0	9	0	0	74	9	12
2018	Information management	44	27	21	8	0	0	0	71	8	37
2018	Information technology	51	37	8	3	1	0	0	88	4	490
2018	Internal audit	36	30	23	0	12	0	0	65	12	10
2018	Evaluation	64	36	0	0	0	0	0	100	0	11
2018	Data sciences	73	15	8	0	3	0	0	89	3	35
2018	Policy	54	31	12	2	0	0	0	86	2	60
2018	Project management	63	33	3	0	0	0	0	97	0	33
2018	Other services to the public	64	29	7	0	0	0	0	93	0	15
2018	None of the above	53	33	9	2	3	0	0	86	5	165
2017	Client contact centre	33	50	11	6	0	0	0	83	6	18
2017	Communications or public affairs	81	11	8	0	0	0	0	92	0	27
2017	Security	56	29	8	3	5	0	0	85	7	145
2017	Science and technology	46	39	11	4	0	0	0	85	4	72
2017	Administration and operations	62	28	2	3	3	0	2	92	7	62
2017	Human resources	48	39	12	1	0	0	0	87	1	73
2017	Financial management	51	34	8	2	4	0	0	85	6	48
2017	Information management	52	40	4	0	4	0	0	92	4	25
2017	Information technology	52	35	6	5	2	0	0	87	7	345
2017	Evaluation	57	26	0	17	0	0	0	83	17	12
2017	Data sciences	55	35	10	0	0	0	0	90	0	20
2017	Policy	49	34	9	5	3	0	0	83	8	64
2017	Project management	33	50	3	10	3	0	0	83	13	30
2017	None of the above	56	32	7	2	2	0	0	88	4	137
2014	Client contact centre	44	37	12	6	0	0	0	81	6	15
2014	Compliance, inspection and enforcement	60	32	0	4	4	0	0	92	8	25
2014	Communications or public affairs	55	36	5	4	0	0	0	91	4	34
2014	Access to information and privacy	74	26	0	0	0	0	0	100	0	11
2014	Security	58	32	6	2	2	0	0	90	4	161
2014	Science and technology	55	32	4	7	1	0	0	87	9	99
2014	Administration and operations	59	28	5	2	4	1	0	89	6	105
2014	Human resources	54	31	6	4	3	2	0	86	7	85
2014	Financial management	45	33	11	7	3	0	0	78	11	52
2014	Procurement	51	49	0	0	0	0	0	100	0	12
2014	Information management	48	37	0	5	9	0	2	86	14	46
2014	Information technology	53	36	7	2	2	0	0	89	4	395
2014	Other services to the public	78	22	0	0	0	0	0	100	0	15
2014	None of the above	53	34	8	3	2	0	0	87	5	179

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	72	19	4	0	0	4	95	0	15
2018	Compliance, inspection and enforcement	73	24	0	3	0	0	97	3	37
2018	Communications or public affairs	90	8	0	0	3	0	97	3	42
2018	Access to information and privacy	48	32	10	0	10	0	80	10	12
2018	Security	62	25	8	3	2	0	87	5	184
2018	Science and technology	62	23	13	1	1	0	85	2	98
2018	Administration and operations	72	18	5	3	2	0	91	5	74
2018	Human resources	59	28	6	6	0	1	87	6	103
2018	Financial management	79	18	3	0	0	0	97	0	49
2018	Procurement	76	15	9	0	0	0	91	0	11
2018	Information management	66	23	8	3	0	0	89	3	37
2018	Information technology	59	25	12	3	1	0	84	4	491
2018	Internal audit	54	23	23	0	0	0	77	0	10
2018	Evaluation	73	18	9	0	0	0	91	0	11
2018	Data sciences	62	20	11	6	0	0	83	6	35
2018	Policy	66	19	13	0	1	0	85	1	60
2018	Project management	58	40	0	2	0	0	98	2	33
2018	Other services to the public	78	14	0	0	0	7	100	0	15
2018	None of the above	58	24	11	3	4	0	82	7	167
2017	Client contact centre	50	28	17	0	6	0	78	6	18
2017	Communications or public affairs	96	4	0	0	0	0	100	0	27
2017	Security	59	24	10	6	1	1	83	7	146
2017	Science and technology	46	24	15	8	7	0	70	15	73
2017	Administration and operations	62	30	3	0	5	0	92	5	62
2017	Human resources	55	38	6	1	0	0	93	1	73
2017	Financial management	66	25	2	2	4	0	92	6	48
2017	Information management	60	28	8	4	0	0	88	4	25
2017	Information technology	54	27	11	6	2	1	81	8	346
2017	Evaluation	66	17	0	9	9	0	83	17	12
2017	Data sciences	52	29	10	10	0	0	81	10	21
2017	Policy	56	33	4	5	2	0	89	6	64
2017	Project management	53	30	7	7	3	0	83	10	30
2017	None of the above	58	24	12	4	1	1	83	5	137
2014	Client contact centre	63	17	6	6	8	0	80	14	16
2014	Compliance, inspection and enforcement	68	15	13	0	4	0	83	4	25
2014	Communications or public affairs	67	21	6	3	3	0	89	5	34
2014	Access to information and privacy	52	30	17	0	0	0	83	0	11
2014	Security	63	25	5	3	3	1	88	6	162
2014	Science and technology	53	23	10	9	3	1	77	13	99
2014	Administration and operations	63	24	6	5	2	1	87	7	105
2014	Human resources	59	29	7	1	3	2	89	4	85
2014	Financial management	37	47	9	3	4	0	84	7	53
2014	Procurement	57	35	8	0	0	0	92	0	12
2014	Information management	59	30	6	4	2	0	88	6	46
2014	Information technology	53	27	12	6	2	0	81	7	395
2014	Other services to the public	71	29	0	0	0	0	100	0	15
2014	None of the above	53	35	7	2	3	1	89	5	178

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	45	4	0	0	0	96	0	15
2018	Compliance, inspection and enforcement	59	35	3	3	0	0	94	3	37
2018	Communications or public affairs	90	8	0	0	3	0	97	3	42
2018	Access to information and privacy	48	26	16	0	10	0	74	10	12
2018	Security	58	27	7	6	2	0	85	8	183
2018	Science and technology	57	28	12	3	0	0	85	3	98
2018	Administration and operations	72	19	3	5	2	0	91	6	75
2018	Human resources	55	31	7	5	2	0	86	7	102
2018	Financial management	74	24	1	0	0	0	99	0	49
2018	Procurement	76	15	9	0	0	0	91	0	11
2018	Information management	63	23	6	5	3	0	86	8	37
2018	Information technology	54	29	10	6	1	0	83	6	493
2018	Internal audit	47	41	0	12	0	0	88	12	10
2018	Evaluation	64	27	9	0	0	0	91	0	11
2018	Data sciences	54	25	11	6	3	0	80	9	35
2018	Policy	60	26	10	4	1	0	85	5	60
2018	Project management	49	46	3	2	0	0	95	2	32
2018	Other services to the public	78	14	7	0	0	0	93	0	15
2018	None of the above	53	28	11	3	5	0	81	8	166
2017	Client contact centre	44	33	17	6	0	0	78	6	18
2017	Communications or public affairs	96	4	0	0	0	0	100	0	27
2017	Security	51	30	11	4	3	1	82	7	146
2017	Science and technology	41	28	21	7	3	0	70	10	73
2017	Administration and operations	60	30	5	2	3	0	90	5	61
2017	Human resources	53	34	10	3	0	0	88	3	73
2017	Financial management	64	30	0	2	4	0	94	6	48
2017	Information management	56	24	12	8	0	0	80	8	25
2017	Information technology	52	29	10	7	2	0	81	9	346
2017	Evaluation	66	17	0	9	9	0	83	17	12
2017	Data sciences	48	29	14	10	0	0	76	10	21
2017	Policy	50	42	3	3	2	0	92	5	64
2017	Project management	50	30	7	10	3	0	80	13	30
2017	None of the above	52	30	10	7	1	0	82	9	138
2014	Client contact centre	63	17	6	6	8	0	80	14	16
2014	Compliance, inspection and enforcement	56	27	8	6	4	0	83	9	25
2014	Communications or public affairs	70	21	6	3	0	0	91	3	34
2014	Access to information and privacy	52	39	9	0	0	0	91	0	11
2014	Security	59	26	8	5	3	0	84	7	160
2014	Science and technology	44	35	6	9	5	0	79	15	99
2014	Administration and operations	63	24	5	4	4	0	87	7	105
2014	Human resources	58	34	3	3	1	2	93	4	85
2014	Financial management	39	41	11	3	5	0	80	9	53
2014	Procurement	41	59	0	0	0	0	100	0	12
2014	Information management	47	35	5	13	0	0	82	13	46
2014	Information technology	50	31	12	5	2	0	81	6	395
2014	Other services to the public	52	42	6	0	0	0	94	0	15
2014	None of the above	51	34	6	7	3	0	85	9	179

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	33	7	4	4	0	0	84	9	15
2018	Compliance, inspection and enforcement	50	30	11	3	6	0	0	80	9	38
2018	Communications or public affairs	85	13	0	0	3	0	0	97	3	42
2018	Access to information and privacy	54	10	20	16	0	0	0	64	16	12
2018	Security	55	21	13	6	3	0	1	77	9	184
2018	Science and technology	63	17	10	6	3	1	0	81	9	98
2018	Administration and operations	73	11	8	2	2	5	0	88	4	75
2018	Human resources	54	26	11	6	1	2	0	81	7	103
2018	Financial management	66	24	7	2	1	0	0	90	3	49
2018	Procurement	85	0	0	15	0	0	0	85	15	11
2018	Information management	66	23	5	3	3	0	0	89	6	37
2018	Information technology	55	22	13	6	3	1	1	78	9	492
2018	Internal audit	41	29	0	30	0	0	0	70	30	10
2018	Evaluation	55	45	0	0	0	0	0	100	0	11
2018	Data sciences	53	21	8	11	6	0	0	75	17	35
2018	Policy	60	17	15	5	1	1	0	78	6	60
2018	Project management	52	26	7	13	0	2	0	80	13	33
2018	Other services to the public	57	43	0	0	0	0	0	100	0	15
2018	None of the above	55	20	12	6	6	0	0	75	12	167
2017	Client contact centre	33	33	11	17	6	0	0	67	22	18
2017	Communications or public affairs	86	10	0	0	0	4	0	100	0	27
2017	Security	50	28	10	5	4	1	1	80	9	146
2017	Science and technology	48	24	17	3	7	1	0	73	10	73
2017	Administration and operations	55	26	10	3	3	2	0	83	7	62
2017	Human resources	50	28	11	10	0	1	0	79	10	72
2017	Financial management	60	23	8	2	4	2	0	85	6	48
2017	Information management	52	8	16	12	8	4	0	63	21	25
2017	Information technology	53	20	12	8	4	3	1	76	12	345
2017	Evaluation	66	9	0	17	9	0	0	74	26	12
2017	Data sciences	48	29	19	0	5	0	0	76	5	21
2017	Policy	43	36	11	5	3	3	0	81	8	64
2017	Project management	60	27	3	3	7	0	0	87	10	30
2017	None of the above	57	19	9	6	3	4	1	81	10	138
2014	Client contact centre	69	17	0	6	8	0	0	86	14	16
2014	Compliance, inspection and enforcement	60	23	9	4	4	0	0	83	8	25
2014	Communications or public affairs	64	16	10	7	3	0	0	80	10	34
2014	Access to information and privacy	35	56	0	0	9	0	0	91	9	11
2014	Security	60	18	7	7	6	2	0	80	13	162
2014	Science and technology	55	17	9	6	9	4	0	75	16	99
2014	Administration and operations	58	26	7	3	4	2	0	85	7	105
2014	Human resources	57	26	6	4	4	4	0	86	8	84
2014	Financial management	43	26	10	15	7	0	0	69	22	53
2014	Procurement	57	24	8	10	0	0	0	81	10	12
2014	Information management	51	25	9	4	9	2	0	78	14	46
2014	Information technology	52	22	12	6	5	3	1	77	11	395
2014	Other services to the public	45	32	16	0	0	0	6	83	0	15
2014	None of the above	51	23	12	4	4	5	1	79	9	179

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	7	30	0	4	0	0	65	4	15
2018	Compliance, inspection and enforcement	42	40	2	7	9	0	0	83	16	38
2018	Communications or public affairs	52	32	5	5	0	3	3	89	5	41
2018	Access to information and privacy	28	46	0	16	10	0	0	74	26	12
2018	Security	56	22	11	4	6	2	0	79	10	183
2018	Science and technology	58	27	8	5	0	2	0	87	5	97
2018	Administration and operations	64	18	5	2	8	3	0	84	10	75
2018	Human resources	45	32	7	8	6	3	0	79	14	103
2018	Financial management	55	29	6	2	3	2	2	88	6	49
2018	Procurement	61	17	17	5	0	0	0	78	5	12
2018	Information management	60	12	18	8	2	0	0	72	10	37
2018	Information technology	53	29	7	6	4	1	0	83	10	491
2018	Internal audit	47	30	12	12	0	0	0	77	12	10
2018	Evaluation	55	36	9	0	0	0	0	91	0	11
2018	Data sciences	48	29	11	6	3	3	0	79	10	35
2018	Policy	53	30	13	1	0	3	0	85	1	60
2018	Project management	53	26	9	10	3	0	0	78	13	33
2018	Other services to the public	78	14	0	7	0	0	0	93	7	15
2018	None of the above	47	30	11	6	4	1	1	79	10	167
2017	Client contact centre	39	33	17	6	6	0	0	72	11	18
2017	Communications or public affairs	55	38	0	4	4	0	0	92	8	27
2017	Security	52	24	12	6	5	1	0	78	11	146
2017	Science and technology	50	27	14	8	1	0	0	77	10	73
2017	Administration and operations	55	28	2	3	5	5	2	89	9	62
2017	Human resources	56	24	11	4	1	1	1	83	6	73
2017	Financial management	62	31	2	4	0	0	0	94	4	48
2017	Information management	60	8	16	16	0	0	0	68	16	25
2017	Information technology	48	33	10	3	4	1	1	83	7	347
2017	Evaluation	57	17	0	17	9	0	0	74	26	12
2017	Data sciences	67	19	10	0	5	0	0	86	5	21
2017	Policy	49	29	8	6	4	2	2	80	11	63
2017	Project management	57	23	3	10	7	0	0	80	17	30
2017	None of the above	44	31	16	4	4	1	1	76	8	138
2014	Client contact centre	57	29	14	0	0	0	0	86	0	16
2014	Compliance, inspection and enforcement	60	32	8	0	0	0	0	92	0	25
2014	Communications or public affairs	45	33	8	6	8	0	0	78	14	34
2014	Access to information and privacy	61	30	9	0	0	0	0	91	0	11
2014	Security	51	28	9	6	3	3	0	81	10	162
2014	Science and technology	48	35	7	6	3	0	1	84	9	99
2014	Administration and operations	59	27	8	5	1	1	0	87	6	105
2014	Human resources	57	25	11	3	3	1	0	83	6	84
2014	Financial management	48	26	8	6	5	5	2	80	12	53
2014	Procurement	33	8	33	19	0	8	0	44	20	12
2014	Information management	46	28	11	7	8	0	0	74	15	46
2014	Information technology	52	31	10	5	2	1	0	84	7	395
2014	Other services to the public	52	42	6	0	0	0	0	94	0	15
2014	None of the above	49	26	12	5	6	3	0	77	11	179

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	70	14	12	0	4	0	0	84	4	15
2018	Compliance, inspection and enforcement	39	43	7	2	9	0	0	82	10	38
2018	Communications or public affairs	60	28	7	3	0	0	3	90	3	41
2018	Access to information and privacy	28	36	10	16	10	0	0	64	26	12
2018	Security	53	21	9	10	7	1	0	74	17	183
2018	Science and technology	55	31	5	9	0	0	0	86	9	97
2018	Administration and operations	58	25	5	7	5	2	0	84	12	75
2018	Human resources	41	43	5	4	6	1	0	85	10	104
2018	Financial management	48	36	7	9	0	0	0	84	9	48
2018	Procurement	52	17	31	0	0	0	0	69	0	12
2018	Information management	47	23	15	14	2	0	0	69	16	37
2018	Information technology	49	35	7	5	3	1	0	85	8	490
2018	Internal audit	36	18	23	23	0	0	0	54	23	10
2018	Evaluation	45	45	0	0	0	9	0	100	0	11
2018	Data sciences	58	25	5	8	3	0	0	84	11	35
2018	Policy	49	42	5	2	2	0	0	91	4	60
2018	Project management	55	27	7	9	3	0	0	82	12	33
2018	Other services to the public	71	14	14	0	0	0	0	86	0	15
2018	None of the above	46	27	15	7	3	0	1	75	10	167
2017	Client contact centre	44	28	11	6	11	0	0	72	17	18
2017	Communications or public affairs	70	26	4	0	0	0	0	96	0	27
2017	Security	52	27	8	6	5	0	1	81	11	146
2017	Science and technology	39	39	12	6	4	0	0	78	10	73
2017	Administration and operations	57	25	8	5	3	0	2	83	9	61
2017	Human resources	48	30	10	9	1	0	1	79	11	73
2017	Financial management	56	34	2	8	0	0	0	90	8	48
2017	Information management	44	36	8	12	0	0	0	80	12	25
2017	Information technology	46	34	9	6	4	0	0	80	11	346
2017	Evaluation	49	26	0	9	17	0	0	74	26	12
2017	Data sciences	76	5	5	5	10	0	0	81	14	21
2017	Policy	40	42	9	2	6	0	0	83	8	64
2017	Project management	40	33	3	17	7	0	0	73	23	30
2017	None of the above	40	36	12	9	4	0	0	76	12	137
2014	Client contact centre	31	57	6	6	0	0	0	88	6	16
2014	Compliance, inspection and enforcement	56	32	8	4	0	0	0	89	4	25
2014	Communications or public affairs	40	34	9	9	8	0	0	74	17	34
2014	Access to information and privacy	52	30	9	9	0	0	0	83	9	11
2014	Security	50	30	6	8	5	1	0	80	13	162
2014	Science and technology	51	30	8	6	4	0	0	82	11	99
2014	Administration and operations	58	27	4	9	2	0	0	85	11	105
2014	Human resources	50	29	11	6	4	0	0	79	10	85
2014	Financial management	37	33	9	10	9	2	0	71	19	53
2014	Procurement	24	41	16	19	0	0	0	65	19	12
2014	Information management	46	29	7	11	8	0	0	75	19	46
2014	Information technology	48	35	9	5	2	0	0	84	7	395
2014	Other services to the public	45	42	6	6	0	0	0	87	6	15
2014	None of the above	41	31	11	12	5	1	0	72	17	179

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	14	19	0	4	0	0	77	4	15
2018	Compliance, inspection and enforcement	51	29	3	9	9	0	0	80	17	38
2018	Communications or public affairs	50	28	5	15	3	0	0	78	17	41
2018	Access to information and privacy	48	26	0	16	10	0	0	74	26	12
2018	Security	56	23	7	7	7	1	0	79	14	182
2018	Science and technology	57	28	10	2	2	0	0	85	4	97
2018	Administration and operations	59	20	11	2	8	1	0	79	9	75
2018	Human resources	51	32	5	4	7	1	0	84	11	104
2018	Financial management	57	29	6	6	2	0	0	86	8	47
2018	Procurement	52	26	22	0	0	0	0	78	0	12
2018	Information management	55	23	6	14	2	0	0	78	16	36
2018	Information technology	53	28	8	5	4	0	1	82	9	491
2018	Internal audit	36	23	18	23	0	0	0	59	23	10
2018	Evaluation	70	30	0	0	0	0	0	100	0	10
2018	Data sciences	49	28	10	9	3	0	0	78	12	35
2018	Policy	55	32	12	0	2	0	0	86	2	60
2018	Project management	60	20	10	7	3	0	0	80	10	33
2018	Other services to the public	71	22	7	0	0	0	0	93	0	15
2018	None of the above	51	22	14	7	5	0	1	74	12	167
2017	Client contact centre	61	11	11	11	6	0	0	72	17	18
2017	Communications or public affairs	66	30	0	4	0	0	0	96	4	27
2017	Security	58	22	10	6	5	0	0	80	10	145
2017	Science and technology	46	42	6	4	3	0	0	88	7	73
2017	Administration and operations	64	24	5	2	5	0	0	88	7	62
2017	Human resources	64	22	7	6	0	0	1	87	6	73
2017	Financial management	69	25	0	6	0	0	0	94	6	48
2017	Information management	56	28	4	12	0	0	0	84	12	25
2017	Information technology	52	28	9	7	4	0	0	80	11	344
2017	Evaluation	49	26	0	9	17	0	0	74	26	12
2017	Data sciences	62	14	10	10	5	0	0	76	14	21
2017	Policy	60	28	5	5	3	0	0	88	8	64
2017	Project management	47	30	13	3	7	0	0	77	10	30
2017	None of the above	51	29	10	6	3	1	1	81	9	138
2014	Client contact centre	57	23	20	0	0	0	0	80	0	16
2014	Compliance, inspection and enforcement	52	40	0	4	4	0	0	92	8	25
2014	Communications or public affairs	64	16	7	5	8	0	0	80	13	34
2014	Access to information and privacy	83	0	9	9	0	0	0	83	9	11
2014	Security	59	24	8	7	3	0	0	83	9	162
2014	Science and technology	60	23	7	7	3	0	0	83	10	98
2014	Administration and operations	65	24	4	6	0	1	0	90	6	104
2014	Human resources	59	28	6	6	1	0	0	87	7	85
2014	Financial management	56	22	13	7	2	0	0	78	9	53
2014	Procurement	24	49	0	27	0	0	0	73	27	12
2014	Information management	42	33	10	6	6	2	0	77	12	46
2014	Information technology	54	31	8	6	2	0	0	85	8	395
2014	Other services to the public	58	42	0	0	0	0	0	100	0	15
2014	None of the above	43	36	9	7	4	1	0	79	12	179

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	12	0	12	7	0	75	12	15
2018	Compliance, inspection and enforcement	34	38	11	9	3	6	0	76	12	37
2018	Communications or public affairs	48	38	5	0	0	9	0	94	0	42
2018	Access to information and privacy	34	30	6	20	10	0	0	64	30	12
2018	Security	37	32	12	11	2	6	0	73	14	184
2018	Science and technology	33	34	17	7	0	9	0	73	8	98
2018	Administration and operations	42	35	12	6	2	3	0	79	8	74
2018	Human resources	23	32	15	17	8	6	0	58	26	103
2018	Financial management	41	50	5	2	0	2	0	93	2	48
2018	Procurement	52	17	13	17	0	0	0	69	17	12
2018	Information management	27	18	23	17	4	13	0	51	23	37
2018	Information technology	31	31	18	6	5	8	0	67	13	493
2018	Internal audit	23	36	18	0	12	12	0	66	13	10
2018	Evaluation	36	36	9	18	0	0	0	73	18	11
2018	Data sciences	40	28	14	3	6	8	0	74	10	35
2018	Policy	37	30	17	13	2	0	0	67	15	60
2018	Project management	33	39	14	9	0	5	0	77	9	33
2018	Other services to the public	38	48	0	14	0	0	0	86	14	15
2018	None of the above	31	31	21	9	4	4	0	64	13	167
2017	Client contact centre	33	28	11	17	6	0	6	65	24	18
2017	Communications or public affairs	55	26	8	8	0	4	0	84	8	27
2017	Security	26	34	12	10	9	9	0	66	21	146
2017	Science and technology	19	30	22	12	11	6	0	52	25	73
2017	Administration and operations	42	33	10	8	5	3	0	77	13	62
2017	Human resources	19	37	6	24	7	8	0	61	33	73
2017	Financial management	38	46	2	2	8	4	0	87	10	48
2017	Information management	28	24	20	12	4	12	0	59	18	25
2017	Information technology	25	32	17	10	7	9	0	62	19	346
2017	Evaluation	28	35	9	19	9	0	0	63	28	11
2017	Data sciences	38	24	10	14	0	14	0	72	17	21
2017	Policy	24	44	6	17	6	3	0	70	24	64
2017	Project management	13	37	17	13	10	10	0	56	26	30
2017	None of the above	25	34	15	14	6	7	0	63	21	138
2014	Client contact centre	31	28	23	12	0	6	0	63	12	16
2014	Compliance, inspection and enforcement	45	23	17	4	8	4	0	70	12	25
2014	Communications or public affairs	32	43	10	11	0	4	0	77	12	34
2014	Access to information and privacy	26	39	9	26	0	0	0	65	26	11
2014	Security	36	29	13	12	6	5	0	68	19	161
2014	Science and technology	31	29	12	7	5	15	0	72	14	99
2014	Administration and operations	41	35	8	8	5	3	0	78	14	105
2014	Human resources	24	45	18	9	3	0	0	69	13	85
2014	Financial management	26	43	11	5	8	5	0	74	15	53
2014	Procurement	33	16	8	33	10	0	0	49	43	12
2014	Information management	33	31	11	8	5	11	0	73	15	46
2014	Information technology	31	31	14	11	5	8	0	68	17	394
2014	Other services to the public	26	42	6	6	0	19	0	84	8	15
2014	None of the above	37	34	10	7	5	5	1	75	14	179

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	51	7	4	12	0	0	77	16	15
2018	Compliance, inspection and enforcement	40	38	5	9	3	6	0	83	12	37
2018	Communications or public affairs	57	30	8	0	0	5	0	92	0	42
2018	Access to information and privacy	22	31	6	30	10	0	0	54	40	12
2018	Security	29	34	14	14	5	2	0	65	20	183
2018	Science and technology	28	34	21	12	1	4	0	64	14	97
2018	Administration and operations	52	31	8	5	3	0	0	83	8	75
2018	Human resources	21	36	14	17	10	2	0	58	27	103
2018	Financial management	49	38	8	2	0	2	0	89	2	48
2018	Procurement	52	17	5	9	17	0	0	69	26	12
2018	Information management	24	26	24	22	5	0	0	49	27	37
2018	Information technology	24	35	20	12	6	2	0	61	19	492
2018	Internal audit	29	48	12	0	12	0	0	77	12	10
2018	Evaluation	36	36	9	18	0	0	0	73	18	11
2018	Data sciences	37	22	8	17	9	6	0	63	28	35
2018	Policy	24	45	16	14	2	0	0	69	16	59
2018	Project management	30	45	20	3	2	0	0	74	5	33
2018	Other services to the public	57	29	7	7	0	0	0	86	7	15
2018	None of the above	25	36	17	12	8	2	0	62	21	167
2017	Client contact centre	28	50	17	0	6	0	0	78	6	18
2017	Communications or public affairs	67	18	8	8	0	0	0	85	8	27
2017	Security	27	32	12	15	12	1	0	60	28	145
2017	Science and technology	13	34	18	20	13	3	0	48	33	72
2017	Administration and operations	41	41	5	8	3	2	0	83	12	62
2017	Human resources	17	35	16	18	10	4	0	54	29	73
2017	Financial management	38	50	2	2	6	2	0	89	9	48
2017	Information management	28	12	28	20	8	4	0	42	29	25
2017	Information technology	23	35	16	18	6	2	0	59	25	345
2017	Evaluation	40	43	9	0	9	0	0	83	9	12
2017	Data sciences	14	38	14	19	10	5	0	55	30	21
2017	Policy	26	42	13	14	5	0	0	68	19	63
2017	Project management	13	50	10	17	10	0	0	63	27	30
2017	None of the above	22	31	23	16	8	1	0	53	24	138
2014	Client contact centre	37	28	29	6	0	0	0	65	6	16
2014	Compliance, inspection and enforcement	28	40	11	13	8	0	0	68	21	25
2014	Communications or public affairs	29	46	14	11	0	0	0	75	11	34
2014	Access to information and privacy	44	21	17	17	0	0	0	65	17	11
2014	Security	32	31	16	13	7	1	0	63	21	162
2014	Science and technology	28	31	12	15	9	5	0	63	25	99
2014	Administration and operations	38	42	7	10	3	0	0	80	13	105
2014	Human resources	23	43	21	9	2	3	0	68	11	85
2014	Financial management	23	35	15	18	5	4	0	60	24	53
2014	Procurement	24	24	24	16	10	0	0	49	27	12
2014	Information management	31	39	12	9	5	5	0	74	14	46
2014	Information technology	27	35	14	14	7	2	0	64	21	395
2014	Other services to the public	19	26	35	13	0	6	0	49	14	15
2014	None of the above	32	32	11	18	4	1	1	66	23	179

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	36	23	22	4	7	0	47	28	15
2018	Compliance, inspection and enforcement	22	39	11	16	6	6	0	65	23	37
2018	Communications or public affairs	32	45	16	0	0	8	0	83	0	41
2018	Access to information and privacy	18	32	10	40	0	0	0	50	40	12
2018	Security	22	30	16	18	8	7	0	56	27	183
2018	Science and technology	19	23	21	24	6	8	0	45	32	98
2018	Administration and operations	35	36	14	10	3	2	0	73	13	75
2018	Human resources	15	28	21	24	10	4	0	44	35	103
2018	Financial management	32	44	11	11	0	2	0	77	11	49
2018	Procurement	52	9	0	22	9	9	0	66	34	12
2018	Information management	22	28	20	17	6	6	0	54	25	37
2018	Information technology	14	32	24	16	9	4	0	49	26	493
2018	Internal audit	18	29	35	7	12	0	0	47	18	10
2018	Evaluation	27	45	0	9	9	9	0	80	20	11
2018	Data sciences	13	27	14	10	25	11	0	45	39	35
2018	Policy	21	38	18	19	5	0	0	58	24	58
2018	Project management	15	36	25	15	9	0	0	52	24	33
2018	Other services to the public	23	48	7	14	7	0	0	71	22	15
2018	None of the above	11	29	30	16	9	5	0	43	26	166
2017	Client contact centre	17	56	22	0	6	0	0	72	6	18
2017	Communications or public affairs	44	41	4	8	0	4	0	88	8	27
2017	Security	18	30	15	23	12	3	0	49	35	146
2017	Science and technology	11	20	22	32	11	4	0	33	45	73
2017	Administration and operations	22	44	10	13	3	8	0	72	17	62
2017	Human resources	10	31	19	25	8	7	0	44	35	73
2017	Financial management	23	45	15	8	6	2	0	70	15	48
2017	Information management	28	16	24	20	8	4	0	46	29	25
2017	Information technology	12	34	20	19	9	6	0	48	31	347
2017	Evaluation	34	49	0	9	9	0	0	83	17	12
2017	Data sciences	24	19	10	19	19	10	0	47	42	21
2017	Policy	19	28	17	27	6	2	0	48	34	64
2017	Project management	7	43	10	23	10	7	0	54	36	30
2017	None of the above	10	28	23	24	7	8	0	42	34	138
2014	Client contact centre	20	29	31	20	0	0	0	49	20	16
2014	Compliance, inspection and enforcement	24	32	11	25	8	0	0	56	32	25
2014	Communications or public affairs	25	37	20	14	0	4	0	65	15	34
2014	Access to information and privacy	35	21	9	17	9	9	0	62	29	11
2014	Security	19	35	17	18	9	2	0	55	27	162
2014	Science and technology	20	21	12	17	15	15	0	48	37	99
2014	Administration and operations	30	36	14	14	4	2	0	67	18	105
2014	Human resources	16	47	17	17	1	2	0	64	19	85
2014	Financial management	13	30	22	19	12	4	0	45	32	53
2014	Procurement	8	41	24	16	10	0	0	49	27	12
2014	Information management	21	32	17	18	5	7	0	57	24	46
2014	Information technology	17	30	19	19	8	6	0	50	29	394
2014	Other services to the public	6	42	19	26	0	6	0	51	28	15
2014	None of the above	16	38	15	16	9	6	1	57	27	179

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	26	33	7	12	7	0	44	20	15
2018	Compliance, inspection and enforcement	11	45	7	25	6	6	0	59	33	37
2018	Communications or public affairs	41	36	13	5	3	3	0	79	8	42
2018	Access to information and privacy	18	30	6	26	20	0	0	48	46	12
2018	Security	18	31	13	21	14	4	0	51	36	184
2018	Science and technology	22	28	17	21	7	4	0	52	30	98
2018	Administration and operations	27	44	13	9	5	1	2	72	14	75
2018	Human resources	11	32	19	23	14	2	0	44	37	103
2018	Financial management	20	36	17	24	1	2	0	57	26	49
2018	Procurement	17	57	9	9	9	0	0	74	17	12
2018	Information management	24	27	9	20	20	0	0	51	40	37
2018	Information technology	12	31	22	21	10	3	0	44	33	493
2018	Internal audit	0	36	23	23	18	0	0	36	41	10
2018	Evaluation	18	55	0	18	9	0	0	73	27	11
2018	Data sciences	10	33	17	19	17	3	0	44	38	35
2018	Policy	17	35	22	18	9	0	0	51	27	60
2018	Project management	12	43	7	30	9	0	0	55	39	33
2018	Other services to the public	12	38	14	36	0	0	0	49	36	15
2018	None of the above	12	34	19	18	16	1	0	46	34	167
2017	Client contact centre	11	33	11	28	17	0	0	44	44	18
2017	Communications or public affairs	51	23	8	15	0	4	0	76	16	27
2017	Security	15	30	12	25	14	4	0	47	41	146
2017	Science and technology	14	19	12	29	23	3	0	34	54	73
2017	Administration and operations	21	39	6	25	7	2	0	62	32	61
2017	Human resources	8	26	14	33	18	1	0	34	52	73
2017	Financial management	14	43	13	21	6	2	0	59	28	48
2017	Information management	16	20	16	32	12	4	0	38	46	25
2017	Information technology	10	34	17	24	12	2	0	45	37	345
2017	Evaluation	9	57	9	9	17	0	0	66	26	12
2017	Data sciences	10	33	14	10	24	10	0	47	37	21
2017	Policy	10	30	15	27	15	3	0	41	44	64
2017	Project management	7	27	13	23	30	0	0	33	53	30
2017	None of the above	10	27	15	29	17	1	0	38	47	138
2014	Client contact centre	12	34	23	23	8	0	0	45	31	16
2014	Compliance, inspection and enforcement	17	28	21	23	11	0	0	45	34	25
2014	Communications or public affairs	15	46	10	20	6	3	0	63	27	34
2014	Access to information and privacy	35	30	17	0	17	0	0	65	17	11
2014	Security	19	34	14	19	13	1	0	53	32	162
2014	Science and technology	25	27	15	18	8	6	0	56	28	99
2014	Administration and operations	33	28	12	18	9	1	0	61	27	105
2014	Human resources	18	31	17	25	8	0	0	50	33	85
2014	Financial management	10	29	8	28	24	2	0	39	53	52
2014	Procurement	16	41	8	24	10	0	0	57	35	12
2014	Information management	22	23	19	24	9	3	0	47	33	45
2014	Information technology	17	31	20	20	10	1	0	49	30	394
2014	Other services to the public	6	32	22	32	0	6	0	42	35	15
2014	None of the above	12	35	14	25	11	3	0	48	37	179

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	48	19	7	12	0	0	62	19	15
2018	Compliance, inspection and enforcement	44	30	16	5	6	0	0	74	10	38
2018	Communications or public affairs	46	39	13	3	0	0	0	84	3	41
2018	Access to information and privacy	28	25	36	10	0	0	0	54	10	12
2018	Security	32	39	11	11	6	1	1	72	17	184
2018	Science and technology	31	40	21	7	2	0	0	70	9	98
2018	Administration and operations	45	26	12	13	5	0	0	71	17	75
2018	Human resources	30	36	13	13	7	0	0	66	21	104
2018	Financial management	37	38	11	9	3	0	2	76	12	49
2018	Procurement	26	35	17	9	13	0	0	61	22	12
2018	Information management	35	29	18	12	6	0	0	64	18	37
2018	Information technology	30	38	15	12	5	0	0	68	17	488
2018	Internal audit	36	12	30	23	0	0	0	47	23	10
2018	Evaluation	55	36	9	0	0	0	0	91	0	11
2018	Data sciences	27	45	10	11	6	0	0	73	18	34
2018	Policy	36	36	17	10	2	0	0	72	12	59
2018	Project management	36	39	16	7	2	0	0	75	9	33
2018	Other services to the public	59	34	0	7	0	0	0	93	7	15
2018	None of the above	35	35	12	10	9	0	0	69	19	166
2017	Client contact centre	22	44	22	11	0	0	0	67	11	18
2017	Communications or public affairs	55	38	4	4	0	0	0	92	4	27
2017	Security	37	32	11	14	7	0	0	68	21	146
2017	Science and technology	22	40	15	15	8	0	0	62	23	73
2017	Administration and operations	40	39	8	7	5	0	2	80	12	62
2017	Human resources	29	44	10	15	3	0	0	72	18	73
2017	Financial management	43	46	2	6	2	0	0	89	8	48
2017	Information management	32	32	16	12	8	0	0	64	20	25
2017	Information technology	32	39	12	12	5	0	0	71	17	346
2017	Evaluation	32	51	9	0	9	0	0	83	9	12
2017	Data sciences	33	29	14	14	10	0	0	62	24	21
2017	Policy	40	36	10	9	5	0	0	77	14	64
2017	Project management	27	40	10	10	13	0	0	67	23	30
2017	None of the above	28	38	15	13	5	0	1	66	18	137
2014	Client contact centre	17	28	41	8	0	0	6	48	9	16
2014	Compliance, inspection and enforcement	41	38	13	0	8	0	0	79	8	25
2014	Communications or public affairs	52	24	13	6	5	0	0	76	11	34
2014	Access to information and privacy	26	48	26	0	0	0	0	74	0	11
2014	Security	36	37	12	9	5	0	0	74	14	162
2014	Science and technology	34	33	15	6	9	1	1	69	15	98
2014	Administration and operations	46	38	5	7	5	0	0	84	12	105
2014	Human resources	37	37	11	10	4	0	2	75	14	84
2014	Financial management	31	44	11	6	9	0	0	75	15	53
2014	Procurement	24	41	16	8	10	0	0	65	19	12
2014	Information management	36	35	13	8	8	0	0	70	16	46
2014	Information technology	31	40	14	8	6	0	0	72	14	395
2014	Other services to the public	26	45	16	13	0	0	0	71	13	15
2014	None of the above	33	32	16	13	6	1	0	65	19	179

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	45	19	0	7	0	0	74	7	15
2018	Compliance, inspection and enforcement	32	33	15	16	5	0	0	65	21	37
2018	Communications or public affairs	38	43	12	8	0	0	0	81	8	42
2018	Access to information and privacy	48	36	6	0	10	0	0	84	10	12
2018	Security	33	38	13	10	6	0	0	71	15	183
2018	Science and technology	20	47	22	9	3	0	0	67	12	98
2018	Administration and operations	39	43	5	9	5	0	0	82	14	75
2018	Human resources	25	43	11	15	7	0	0	67	22	104
2018	Financial management	47	30	6	17	0	0	0	77	17	49
2018	Procurement	52	17	22	0	9	0	0	69	9	12
2018	Information management	33	38	18	9	2	0	0	71	11	37
2018	Information technology	25	44	14	13	4	0	0	69	17	491
2018	Internal audit	36	41	0	23	0	0	0	77	23	10
2018	Evaluation	36	55	9	0	0	0	0	91	0	11
2018	Data sciences	15	65	5	11	3	0	0	80	15	34
2018	Policy	32	38	17	11	2	0	0	70	12	60
2018	Project management	33	31	20	13	2	0	0	65	15	33
2018	Other services to the public	52	41	7	0	0	0	0	93	0	15
2018	None of the above	27	44	12	10	6	0	0	72	16	166
2017	Client contact centre	17	56	17	11	0	0	0	72	11	18
2017	Communications or public affairs	43	53	4	0	0	0	0	96	0	27
2017	Security	32	39	12	12	5	0	0	71	17	146
2017	Science and technology	22	42	14	19	3	0	0	64	22	73
2017	Administration and operations	37	42	5	10	5	0	2	80	15	62
2017	Human resources	33	39	17	7	4	0	0	72	11	73
2017	Financial management	48	31	6	8	6	0	0	79	15	48
2017	Information management	44	28	4	16	8	0	0	72	24	25
2017	Information technology	24	45	11	15	4	0	0	69	19	346
2017	Evaluation	32	51	0	17	0	0	0	83	17	12
2017	Data sciences	29	43	14	14	0	0	0	71	14	21
2017	Policy	31	41	11	12	5	0	0	72	17	64
2017	Project management	17	47	13	10	13	0	0	63	23	30
2017	None of the above	26	41	14	18	0	1	1	67	19	137

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	36	7	4	19	7	4	66	26	15
2018	Compliance, inspection and enforcement	10	25	15	17	11	13	9	45	36	38
2018	Communications or public affairs	15	28	22	10	8	13	5	52	22	42
2018	Access to information and privacy	12	31	10	6	30	0	10	49	40	12
2018	Security	19	21	17	18	10	14	2	47	33	183
2018	Science and technology	16	22	24	17	4	13	4	45	25	98
2018	Administration and operations	23	25	14	15	13	7	4	53	31	72
2018	Human resources	14	20	16	20	15	11	5	40	41	102
2018	Financial management	14	27	17	16	7	15	4	51	28	49
2018	Procurement	5	35	35	9	0	17	0	48	10	12
2018	Information management	11	18	15	22	6	24	3	40	39	37
2018	Information technology	14	25	20	14	9	15	3	47	29	490
2018	Internal audit	18	25	12	35	0	12	0	48	39	10
2018	Evaluation	27	27	0	0	9	36	0	86	14	11
2018	Data sciences	21	14	19	14	13	16	3	43	34	35
2018	Policy	19	19	25	16	8	9	4	44	27	60
2018	Project management	8	39	26	14	5	5	2	51	20	33
2018	Other services to the public	7	38	22	7	7	14	5	55	18	15
2018	None of the above	16	25	17	16	14	10	2	46	35	167
2017	Client contact centre	22	17	17	28	11	0	6	41	41	18
2017	Communications or public affairs	19	29	10	19	8	15	0	57	31	27
2017	Security	9	26	20	18	17	9	1	38	39	146
2017	Science and technology	14	26	20	21	4	15	0	47	29	73
2017	Administration and operations	26	20	12	13	8	18	2	58	27	61
2017	Human resources	11	23	15	21	17	10	3	39	43	73
2017	Financial management	8	35	15	10	11	15	6	55	26	48
2017	Information management	20	20	24	12	16	8	0	43	30	25
2017	Information technology	9	24	18	18	14	14	2	40	39	346
2017	Evaluation	9	26	26	6	17	17	0	41	28	12
2017	Data sciences	19	10	10	19	14	24	5	40	47	21
2017	Policy	6	27	11	20	22	13	0	39	49	64
2017	Project management	0	37	13	23	17	10	0	41	44	30
2017	None of the above	7	19	18	17	19	17	2	32	45	138
2014	Client contact centre	6	34	17	26	0	12	6	48	31	16
2014	Compliance, inspection and enforcement	22	23	23	19	9	4	0	47	30	25
2014	Communications or public affairs	15	21	11	23	9	18	4	45	41	34
2014	Access to information and privacy	0	48	0	26	26	0	0	48	52	11
2014	Security	12	31	13	17	15	11	1	49	36	162
2014	Science and technology	18	30	11	15	8	17	1	59	28	99
2014	Administration and operations	18	31	13	21	4	13	2	57	28	104
2014	Human resources	16	23	12	25	9	13	1	46	40	85
2014	Financial management	5	25	9	28	12	13	7	38	51	53
2014	Procurement	0	8	33	33	10	8	8	10	51	12
2014	Information management	14	22	5	16	29	11	5	42	53	46
2014	Information technology	12	25	20	17	9	13	3	45	31	394
2014	Other services to the public	26	19	0	13	13	29	0	64	36	15
2014	None of the above	11	23	16	16	19	13	2	41	41	179

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	29	12	0	4	0	0	84	4	15
2018	Compliance, inspection and enforcement	43	44	3	5	6	0	0	87	10	38
2018	Communications or public affairs	38	40	12	3	3	3	3	82	5	41
2018	Access to information and privacy	38	36	10	16	0	0	0	74	16	12
2018	Security	44	29	10	10	6	1	0	74	16	183
2018	Science and technology	44	35	12	7	2	0	0	79	9	97
2018	Administration and operations	51	27	3	12	7	2	0	78	19	75
2018	Human resources	34	33	10	15	6	0	1	68	22	103
2018	Financial management	36	49	4	11	0	0	0	85	11	48
2018	Procurement	43	52	0	0	5	0	0	95	5	12
2018	Information management	46	28	12	12	2	0	0	74	14	37
2018	Information technology	41	34	13	6	4	1	1	77	10	491
2018	Internal audit	36	18	35	12	0	0	0	54	12	10
2018	Evaluation	64	36	0	0	0	0	0	100	0	11
2018	Data sciences	31	44	13	9	3	0	0	75	12	35
2018	Policy	44	40	8	6	2	0	0	84	8	60
2018	Project management	36	41	10	10	3	0	0	77	13	33
2018	Other services to the public	86	7	7	0	0	0	0	93	0	15
2018	None of the above	41	30	13	8	7	0	1	72	15	167
2017	Client contact centre	22	50	6	11	11	0	0	72	22	18
2017	Communications or public affairs	59	22	11	8	0	0	0	81	8	27
2017	Security	44	29	12	10	5	0	1	73	14	146
2017	Science and technology	34	38	17	6	6	0	0	72	11	73
2017	Administration and operations	49	37	3	3	3	2	2	90	7	62
2017	Human resources	40	39	8	8	3	0	1	80	11	73
2017	Financial management	45	48	4	2	0	0	0	94	2	48
2017	Information management	44	36	4	12	4	0	0	80	16	25
2017	Information technology	37	36	12	9	4	1	1	74	13	346
2017	Evaluation	23	60	0	9	9	0	0	83	17	12
2017	Data sciences	43	33	10	5	10	0	0	76	14	21
2017	Policy	40	36	8	12	3	0	0	77	15	64
2017	Project management	37	27	10	20	7	0	0	63	27	30
2017	None of the above	37	33	15	12	2	0	1	70	14	138
2014	Client contact centre	43	26	26	6	0	0	0	69	6	16
2014	Compliance, inspection and enforcement	49	44	0	8	0	0	0	92	8	25
2014	Communications or public affairs	44	23	10	14	5	0	4	70	20	34
2014	Access to information and privacy	35	65	0	0	0	0	0	100	0	11
2014	Security	45	30	13	6	6	0	0	76	11	162
2014	Science and technology	36	41	11	7	4	0	1	78	11	99
2014	Administration and operations	53	35	3	8	1	1	0	89	9	105
2014	Human resources	44	35	11	4	5	1	0	80	8	85
2014	Financial management	40	35	9	8	7	0	0	76	15	53
2014	Procurement	33	24	43	0	0	0	0	57	0	12
2014	Information management	36	35	14	6	4	2	2	75	11	46
2014	Information technology	40	40	10	7	4	0	0	80	10	395
2014	Other services to the public	32	55	13	0	0	0	0	87	0	15
2014	None of the above	39	32	15	9	4	1	0	72	13	179

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Security	28	33	15	16	3	3	3	64	20	43
2018	Science and technology	23	49	23	5	0	0	0	72	5	23
2018	Administration and operations	41	35	10	8	0	0	5	81	9	23
2018	Human resources	19	41	16	7	12	5	0	63	20	24
2018	Financial management	28	50	0	0	0	8	15	100	0	15
2018	Information technology	31	27	17	13	4	5	2	63	18	106
2018	Policy	40	27	15	8	0	0	10	75	8	23
2018	Project management	53	28	9	0	0	0	9	90	0	11
2018	None of the above	35	27	19	5	10	0	3	65	15	35
2017	Security	32	42	2	17	3	3	0	77	21	31
2017	Science and technology	15	42	22	22	0	0	0	56	22	14
2017	Administration and operations	38	45	17	0	0	0	0	83	0	13
2017	Human resources	29	53	13	5	0	0	0	82	5	16
2017	Financial management	34	43	8	8	0	0	8	84	8	14
2017	Information technology	20	35	16	16	5	3	4	59	23	75
2017	Policy	35	37	21	8	0	0	0	71	8	14
2017	None of the above	23	47	3	13	8	3	3	74	23	38
2014	Security	31	34	3	19	9	0	5	68	29	39
2014	Science and technology	41	25	23	0	5	0	6	71	5	22
2014	Administration and operations	57	28	6	9	0	0	0	85	9	30
2014	Human resources	62	20	6	12	0	0	0	82	12	16
2014	Financial management	18	33	29	14	0	6	0	55	15	13
2014	Information technology	32	33	12	8	6	4	5	71	15	104
2014	None of the above	26	31	15	13	12	0	2	58	26	44

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	59	4	14	0	0	0	81	14	15
2018	Compliance, inspection and enforcement	39	35	3	17	6	0	0	74	23	38
2018	Communications or public affairs	43	44	8	5	0	0	0	87	5	42
2018	Access to information and privacy	22	62	0	16	0	0	0	84	16	12
2018	Security	34	38	12	13	2	1	0	72	15	183
2018	Science and technology	28	49	8	10	2	1	1	79	12	97
2018	Administration and operations	41	39	4	13	3	0	0	80	16	75
2018	Human resources	33	42	11	7	8	0	0	75	14	104
2018	Financial management	47	35	4	11	2	0	0	83	13	49
2018	Procurement	35	39	17	0	9	0	0	74	9	12
2018	Information management	39	36	3	17	6	0	0	75	22	37
2018	Information technology	35	44	6	10	2	1	1	81	13	491
2018	Internal audit	36	30	12	23	0	0	0	65	23	10
2018	Evaluation	55	45	0	0	0	0	0	100	0	11
2018	Data sciences	43	39	5	3	10	0	0	82	13	34
2018	Policy	27	48	8	11	5	2	0	77	16	60
2018	Project management	38	43	15	3	0	0	0	82	3	33
2018	Other services to the public	35	58	0	7	0	0	0	93	7	15
2018	None of the above	26	45	14	12	2	0	1	72	14	167
2017	Client contact centre	28	50	11	11	0	0	0	78	11	18
2017	Communications or public affairs	62	38	0	0	0	0	0	100	0	27
2017	Security	36	38	13	7	6	0	0	73	14	146
2017	Science and technology	23	52	8	11	4	0	1	76	15	73
2017	Administration and operations	40	41	6	13	0	0	0	81	13	62
2017	Human resources	37	38	7	11	7	0	0	75	18	73
2017	Financial management	59	35	4	2	0	0	0	94	2	48
2017	Information management	52	28	12	8	0	0	0	80	8	25
2017	Information technology	40	41	8	8	4	0	0	80	12	347
2017	Evaluation	32	51	0	9	9	0	0	83	17	12
2017	Data sciences	38	24	10	24	5	0	0	62	29	21
2017	Policy	29	55	5	11	0	0	0	85	11	64
2017	Project management	17	50	13	17	3	0	0	67	20	30
2017	None of the above	28	44	12	11	4	0	1	72	15	137
2014	Client contact centre	17	48	12	23	0	0	0	65	23	16
2014	Compliance, inspection and enforcement	36	57	0	4	4	0	0	92	8	25
2014	Communications or public affairs	60	26	5	6	3	0	0	86	9	34
2014	Access to information and privacy	35	44	0	21	0	0	0	79	21	11
2014	Security	28	41	12	13	6	0	0	69	19	162
2014	Science and technology	34	41	11	6	6	0	1	76	12	99
2014	Administration and operations	52	27	8	7	4	0	1	80	12	105
2014	Human resources	43	41	3	13	0	0	1	85	13	85
2014	Financial management	49	26	13	5	6	0	0	76	11	53
2014	Procurement	33	49	0	19	0	0	0	81	19	12
2014	Information management	29	51	9	6	5	0	0	79	11	46
2014	Information technology	40	37	11	9	4	0	0	77	12	394
2014	Other services to the public	26	45	9	13	0	0	6	76	14	15
2014	None of the above	33	34	10	18	3	1	1	68	21	179

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	59	4	0	7	0	0	88	7	15
2018	Compliance, inspection and enforcement	36	39	16	6	3	0	0	75	9	38
2018	Communications or public affairs	64	27	4	3	3	0	0	91	5	42
2018	Access to information and privacy	52	42	0	6	0	0	0	94	6	12
2018	Security	61	30	4	2	2	0	0	92	4	182
2018	Science and technology	57	38	2	3	0	0	0	94	3	98
2018	Administration and operations	57	21	9	6	7	0	0	78	13	75
2018	Human resources	50	37	4	8	1	0	0	87	9	104
2018	Financial management	56	31	10	3	0	0	0	87	3	49
2018	Procurement	35	26	17	22	0	0	0	61	22	12
2018	Information management	41	37	12	4	6	0	0	78	10	36
2018	Information technology	55	35	4	4	2	0	0	90	6	489
2018	Internal audit	24	41	12	23	0	0	0	65	23	10
2018	Evaluation	64	18	18	0	0	0	0	82	0	11
2018	Data sciences	70	30	0	0	0	0	0	100	0	34
2018	Policy	48	39	9	0	2	1	0	89	2	60
2018	Project management	55	29	10	7	0	0	0	84	7	33
2018	Other services to the public	64	22	7	7	0	0	0	86	7	15
2018	None of the above	55	31	6	5	3	0	0	86	8	165
2017	Client contact centre	22	50	22	6	0	0	0	72	6	18
2017	Communications or public affairs	66	23	11	0	0	0	0	89	0	27
2017	Security	62	25	4	5	3	0	0	88	8	146
2017	Science and technology	55	41	2	0	1	0	0	96	1	73
2017	Administration and operations	46	34	8	5	5	0	2	82	10	62
2017	Human resources	49	39	7	4	0	0	0	89	4	73
2017	Financial management	54	31	8	6	0	0	0	85	6	48
2017	Information management	56	28	8	4	4	0	0	84	8	25
2017	Information technology	52	39	3	4	2	0	0	90	6	347
2017	Evaluation	49	26	17	9	0	0	0	74	9	12
2017	Data sciences	71	14	10	5	0	0	0	86	5	21
2017	Policy	51	41	2	5	2	0	0	92	6	64
2017	Project management	33	50	10	7	0	0	0	83	7	30
2017	None of the above	64	27	6	2	1	0	1	91	3	138
2014	Client contact centre	45	31	17	6	0	0	0	77	6	16
2014	Compliance, inspection and enforcement	44	49	0	4	4	0	0	92	8	25
2014	Communications or public affairs	51	35	7	3	4	0	0	86	6	34
2014	Access to information and privacy	74	17	9	0	0	0	0	91	0	11
2014	Security	61	30	5	4	1	0	0	90	5	162
2014	Science and technology	67	27	3	1	1	0	0	95	2	99
2014	Administration and operations	51	37	9	1	2	0	0	88	3	104
2014	Human resources	51	33	2	12	2	0	0	84	14	85
2014	Financial management	50	33	7	9	2	0	0	82	10	53
2014	Procurement	41	35	16	8	0	0	0	76	8	12
2014	Information management	41	36	12	2	9	0	0	77	11	46
2014	Information technology	55	36	3	5	1	0	0	91	6	395
2014	Other services to the public	65	35	0	0	0	0	0	100	0	15
2014	None of the above	55	35	4	3	2	1	0	91	5	179

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	58	4	0	7	0	0	88	7	15
2018	Compliance, inspection and enforcement	46	39	0	12	3	0	0	85	15	37
2018	Communications or public affairs	78	17	3	3	0	0	0	95	3	42
2018	Access to information and privacy	58	36	6	0	0	0	0	94	0	12
2018	Security	59	30	4	5	2	0	0	89	7	179
2018	Science and technology	56	38	2	3	1	0	0	94	4	96
2018	Administration and operations	63	22	5	4	5	0	0	85	9	75
2018	Human resources	55	35	8	1	1	0	0	90	2	103
2018	Financial management	56	35	8	1	0	0	0	91	1	48
2018	Procurement	35	39	17	9	0	0	0	74	9	12
2018	Information management	42	35	14	7	3	0	0	77	10	37
2018	Information technology	53	36	7	3	1	0	0	89	4	486
2018	Internal audit	42	23	35	0	0	0	0	65	0	10
2018	Evaluation	73	18	9	0	0	0	0	91	0	11
2018	Data sciences	65	25	3	6	0	0	0	90	6	34
2018	Policy	52	37	8	0	2	1	0	90	2	60
2018	Project management	55	35	3	7	0	0	0	90	7	33
2018	Other services to the public	57	36	7	0	0	0	0	93	0	15
2018	None of the above	55	33	4	5	3	0	0	88	8	162
2017	Client contact centre	33	44	17	6	0	0	0	78	6	18
2017	Communications or public affairs	77	19	4	0	0	0	0	96	0	27
2017	Security	62	27	5	4	3	0	0	88	7	146
2017	Science and technology	52	41	1	6	0	0	0	93	6	73
2017	Administration and operations	55	30	8	2	3	0	2	87	5	62
2017	Human resources	55	35	7	1	1	0	0	90	3	73
2017	Financial management	64	19	15	2	0	0	0	83	2	48
2017	Information management	52	32	4	12	0	0	0	84	12	25
2017	Information technology	53	38	3	4	1	0	0	92	6	346
2017	Evaluation	74	17	9	0	0	0	0	91	0	12
2017	Data sciences	76	10	10	5	0	0	0	86	5	21
2017	Policy	56	38	2	3	2	0	0	94	5	64
2017	Project management	47	43	7	3	0	0	0	90	3	30
2017	None of the above	65	26	6	2	1	0	1	91	3	137
2014	Client contact centre	31	51	12	6	0	0	0	83	6	16
2014	Compliance, inspection and enforcement	60	32	4	0	4	0	0	92	4	25
2014	Communications or public affairs	57	40	4	0	0	0	0	96	0	34
2014	Access to information and privacy	83	9	0	9	0	0	0	91	9	11
2014	Security	61	28	6	5	1	0	0	89	5	161
2014	Science and technology	65	29	4	1	1	0	0	94	2	99
2014	Administration and operations	55	30	7	5	3	0	0	85	7	105
2014	Human resources	54	32	7	6	1	0	0	86	8	85
2014	Financial management	64	25	5	0	5	0	0	89	5	53
2014	Procurement	49	35	16	0	0	0	0	84	0	12
2014	Information management	44	41	4	5	7	0	0	85	11	46
2014	Information technology	55	35	4	4	1	0	0	90	6	395
2014	Other services to the public	65	35	0	0	0	0	0	100	0	15
2014	None of the above	55	37	6	1	1	1	0	92	2	179

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	36	7	16	4	7	0	70	22	15
2018	Compliance, inspection and enforcement	30	47	9	6	6	3	0	80	12	38
2018	Communications or public affairs	58	26	10	5	0	0	0	84	5	41
2018	Access to information and privacy	26	37	6	20	10	0	0	64	30	12
2018	Security	31	32	15	12	9	2	0	64	21	183
2018	Science and technology	33	37	19	4	6	2	0	71	9	98
2018	Administration and operations	35	33	16	8	9	0	0	67	16	74
2018	Human resources	26	37	13	13	9	1	1	65	22	103
2018	Financial management	50	27	11	7	1	4	0	80	8	49
2018	Procurement	43	39	9	9	0	0	0	83	9	12
2018	Information management	37	32	14	5	12	0	0	69	17	37
2018	Information technology	29	33	15	14	7	1	0	63	22	488
2018	Internal audit	47	0	12	30	0	12	0	53	34	10
2018	Evaluation	27	45	27	0	0	0	0	73	0	11
2018	Data sciences	29	38	8	13	12	0	0	67	25	35
2018	Policy	31	37	17	10	4	0	0	69	14	59
2018	Project management	19	55	9	15	2	0	0	74	17	30
2018	Other services to the public	45	36	0	19	0	0	0	81	19	15
2018	None of the above	26	38	14	12	7	2	1	65	20	165
2017	Client contact centre	11	39	17	28	6	0	0	50	33	18
2017	Communications or public affairs	58	23	15	4	0	0	0	81	4	27
2017	Security	25	38	8	14	12	4	0	65	27	146
2017	Science and technology	23	49	7	14	7	0	0	72	21	73
2017	Administration and operations	32	37	10	10	8	3	0	71	19	62
2017	Human resources	24	42	15	17	1	0	0	66	18	72
2017	Financial management	55	31	6	6	2	0	0	85	8	48
2017	Information management	44	16	20	12	8	0	0	60	20	25
2017	Information technology	27	44	11	9	8	1	0	72	17	347
2017	Evaluation	40	34	9	9	9	0	0	74	17	12
2017	Data sciences	14	33	10	24	14	5	0	50	40	21
2017	Policy	22	44	8	19	6	2	0	67	25	64
2017	Project management	13	33	13	20	20	0	0	47	40	30
2017	None of the above	14	37	16	19	10	3	1	54	30	137
2014	Client contact centre	20	57	12	6	0	6	0	81	6	16
2014	Compliance, inspection and enforcement	37	34	15	6	8	0	0	71	13	25
2014	Communications or public affairs	40	45	4	6	3	3	0	87	9	34
2014	Access to information and privacy	44	30	9	0	9	9	0	81	10	11
2014	Security	31	37	15	8	8	2	0	69	16	162
2014	Science and technology	34	41	10	6	8	0	1	76	14	99
2014	Administration and operations	46	32	7	12	3	0	0	78	14	105
2014	Human resources	37	42	12	4	1	4	0	83	5	85
2014	Financial management	39	35	7	8	9	2	0	75	17	53
2014	Procurement	57	16	16	0	10	0	0	73	10	12
2014	Information management	37	19	20	16	8	0	0	56	23	45
2014	Information technology	33	35	13	14	5	0	0	68	19	395
2014	Other services to the public	29	39	19	6	6	0	0	68	13	15
2014	None of the above	28	30	18	17	7	0	0	58	24	179

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	29	14	23	12	0	0	51	35	15
2018	Compliance, inspection and enforcement	31	33	6	19	6	6	0	68	26	38
2018	Communications or public affairs	49	23	10	10	0	5	3	78	11	42
2018	Access to information and privacy	38	32	0	10	20	0	0	70	30	12
2018	Security	32	21	17	14	11	2	3	55	26	182
2018	Science and technology	30	37	11	11	9	0	2	69	20	98
2018	Administration and operations	41	22	8	10	16	2	2	65	27	73
2018	Human resources	33	29	7	16	13	1	1	63	30	101
2018	Financial management	40	27	12	17	1	2	0	69	19	49
2018	Procurement	35	35	0	5	17	9	0	76	24	12
2018	Information management	25	25	9	18	14	6	3	55	35	36
2018	Information technology	32	29	14	15	9	0	1	62	24	489
2018	Internal audit	24	12	12	12	30	0	12	40	47	10
2018	Evaluation	36	64	0	0	0	0	0	100	0	11
2018	Data sciences	30	24	12	12	19	0	4	56	32	35
2018	Policy	38	27	17	11	6	0	0	65	18	59
2018	Project management	20	43	10	18	5	0	3	65	24	33
2018	Other services to the public	34	26	0	33	7	0	0	60	40	15
2018	None of the above	27	29	15	13	14	1	1	57	27	166
2017	Client contact centre	11	28	11	33	6	6	6	44	44	18
2017	Communications or public affairs	43	30	4	11	4	4	4	80	16	27
2017	Security	21	31	14	17	12	3	1	55	31	146
2017	Science and technology	22	26	15	17	21	0	0	48	37	73
2017	Administration and operations	29	21	13	18	12	2	5	54	32	62
2017	Human resources	12	33	13	26	10	3	3	48	38	72
2017	Financial management	35	35	17	6	6	0	0	70	13	48
2017	Information management	20	20	12	36	8	4	0	42	46	25
2017	Information technology	24	38	13	11	12	1	1	64	23	346
2017	Evaluation	40	26	0	17	17	0	0	66	34	12
2017	Data sciences	14	29	14	14	29	0	0	43	43	21
2017	Policy	28	31	11	17	11	0	2	60	29	64
2017	Project management	13	40	13	23	10	0	0	53	33	30
2017	None of the above	18	28	14	16	19	2	3	49	37	138
2014	Client contact centre	34	35	6	6	14	0	6	73	21	16
2014	Compliance, inspection and enforcement	33	30	13	15	8	0	0	64	23	25
2014	Communications or public affairs	43	21	3	15	9	9	0	71	26	34
2014	Access to information and privacy	35	39	0	0	17	9	0	81	19	11
2014	Security	32	31	12	9	12	2	2	65	22	162
2014	Science and technology	29	29	16	13	12	0	1	59	25	99
2014	Administration and operations	45	26	11	9	7	0	2	72	16	105
2014	Human resources	23	38	20	11	7	1	1	62	18	85
2014	Financial management	31	24	19	13	14	0	0	55	27	53
2014	Procurement	33	8	16	16	27	0	0	41	43	12
2014	Information management	26	34	5	16	15	2	2	62	33	46
2014	Information technology	30	30	11	15	10	1	3	62	27	394
2014	Other services to the public	26	29	13	26	0	0	6	58	28	15
2014	None of the above	27	29	15	17	11	1	1	57	29	179

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	12	14	4	0	0	70	19	15
2018	Compliance, inspection and enforcement	50	31	8	9	3	0	0	81	12	37
2018	Communications or public affairs	58	23	12	5	3	0	0	81	8	42
2018	Access to information and privacy	22	58	0	10	10	0	0	80	20	12
2018	Security	43	40	6	7	5	0	0	83	12	181
2018	Science and technology	46	39	12	2	0	0	0	85	2	96
2018	Administration and operations	50	31	8	6	4	0	0	81	10	75
2018	Human resources	37	36	6	14	7	0	0	73	21	104
2018	Financial management	48	42	3	4	2	0	0	90	7	49
2018	Procurement	57	17	9	9	9	0	0	74	17	12
2018	Information management	36	38	12	11	3	0	0	74	14	37
2018	Information technology	43	42	7	5	2	0	0	85	7	492
2018	Internal audit	47	35	18	0	0	0	0	82	0	10
2018	Evaluation	55	45	0	0	0	0	0	100	0	11
2018	Data sciences	66	26	5	3	0	0	0	92	3	35
2018	Policy	43	41	4	9	4	0	0	84	13	59
2018	Project management	51	37	5	7	0	0	0	88	7	33
2018	Other services to the public	52	40	7	0	0	0	0	93	0	15
2018	None of the above	38	43	11	4	5	0	1	81	8	167
2017	Client contact centre	33	39	17	6	6	0	0	72	11	18
2017	Communications or public affairs	62	30	0	8	0	0	0	92	8	27
2017	Security	37	42	7	10	4	0	1	79	14	145
2017	Science and technology	35	38	11	11	4	0	0	73	15	72
2017	Administration and operations	58	27	5	5	5	0	0	85	10	61
2017	Human resources	30	43	12	15	0	0	0	72	15	73
2017	Financial management	56	35	4	4	0	0	0	92	4	48
2017	Information management	44	32	12	12	0	0	0	76	12	25
2017	Information technology	45	39	7	6	3	0	0	84	9	343
2017	Evaluation	49	17	17	9	9	0	0	66	17	12
2017	Data sciences	45	40	10	5	0	0	0	85	5	20
2017	Policy	42	38	10	6	3	0	0	81	10	64
2017	Project management	37	43	3	7	10	0	0	80	17	30
2017	None of the above	41	34	13	8	3	0	1	76	11	137
2014	Client contact centre	26	57	12	0	0	0	6	88	0	16
2014	Compliance, inspection and enforcement	41	36	11	8	4	0	0	77	11	25
2014	Communications or public affairs	44	33	6	11	5	0	0	77	17	34
2014	Access to information and privacy	52	35	13	0	0	0	0	87	0	11
2014	Security	37	44	8	4	7	0	0	81	11	162
2014	Science and technology	40	35	12	9	4	0	0	75	13	99
2014	Administration and operations	42	43	5	5	5	0	0	85	10	105
2014	Human resources	34	46	7	12	1	0	0	80	13	85
2014	Financial management	32	37	10	9	11	0	0	70	20	53
2014	Procurement	16	49	16	8	10	0	0	65	19	12
2014	Information management	30	47	14	4	5	0	0	77	8	46
2014	Information technology	37	44	8	8	3	0	0	81	11	395
2014	Other services to the public	26	58	9	6	0	0	0	84	6	15
2014	None of the above	36	43	8	8	5	1	0	79	13	179

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	28	20	0	12	0	0	67	12	14
2018	Compliance, inspection and enforcement	47	37	8	3	6	0	0	84	9	37
2018	Communications or public affairs	68	23	4	3	3	0	0	91	5	42
2018	Access to information and privacy	34	40	10	16	0	0	0	74	16	12
2018	Security	48	31	12	6	4	0	0	78	10	180
2018	Science and technology	60	30	5	5	0	0	0	90	5	96
2018	Administration and operations	63	24	4	7	3	0	0	86	10	74
2018	Human resources	42	34	8	9	7	0	0	77	15	104
2018	Financial management	51	39	7	1	2	0	0	90	4	47
2018	Procurement	43	39	9	0	9	0	0	83	9	12
2018	Information management	43	38	14	5	0	0	0	81	5	36
2018	Information technology	54	32	8	4	1	0	0	86	6	488
2018	Internal audit	70	18	12	0	0	0	0	88	0	10
2018	Evaluation	64	36	0	0	0	0	0	100	0	11
2018	Data sciences	70	20	10	0	0	0	0	90	0	35
2018	Policy	47	42	7	4	0	0	0	89	4	60
2018	Project management	52	41	7	0	0	0	0	93	0	33
2018	Other services to the public	66	34	0	0	0	0	0	100	0	15
2018	None of the above	54	28	11	6	1	0	0	81	7	165
2017	Client contact centre	44	33	17	6	0	0	0	78	6	18
2017	Communications or public affairs	67	29	4	0	0	0	0	96	0	27
2017	Security	50	33	5	6	6	0	0	83	12	145
2017	Science and technology	48	37	4	11	0	0	0	85	11	72
2017	Administration and operations	57	31	7	2	2	0	2	90	3	62
2017	Human resources	48	30	12	9	0	0	0	78	9	73
2017	Financial management	54	38	6	2	0	0	0	92	2	48
2017	Information management	46	29	21	4	0	0	0	75	4	24
2017	Information technology	55	31	7	5	2	0	0	86	7	344
2017	Evaluation	49	26	9	9	9	0	0	74	17	12
2017	Data sciences	70	20	10	0	0	0	0	90	0	20
2017	Policy	45	36	11	6	2	0	0	81	8	64
2017	Project management	43	27	13	13	3	0	0	70	17	30
2017	None of the above	47	33	12	6	1	0	1	81	7	137
2014	Client contact centre	23	51	17	0	8	0	0	74	8	16
2014	Compliance, inspection and enforcement	56	27	13	0	4	0	0	83	4	25
2014	Communications or public affairs	51	29	9	9	3	0	0	80	11	34
2014	Access to information and privacy	35	65	0	0	0	0	0	100	0	11
2014	Security	50	31	8	8	3	0	0	81	11	162
2014	Science and technology	57	28	3	7	5	0	0	85	12	99
2014	Administration and operations	60	29	7	4	1	0	0	89	4	105
2014	Human resources	54	33	5	8	1	0	0	87	9	85
2014	Financial management	40	29	10	13	7	0	0	70	21	53
2014	Procurement	51	16	33	0	0	0	0	67	0	12
2014	Information management	54	26	12	4	5	0	0	80	8	46
2014	Information technology	47	32	13	6	2	0	0	79	8	395
2014	Other services to the public	45	42	13	0	0	0	0	87	0	15
2014	None of the above	55	29	6	6	4	1	0	84	10	179

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	41	7	0	12	0	0	81	12	15
2018	Compliance, inspection and enforcement	50	37	8	6	0	0	0	87	6	37
2018	Communications or public affairs	72	18	3	8	0	0	0	90	8	41
2018	Access to information and privacy	12	56	16	16	0	0	0	68	16	12
2018	Security	46	32	11	5	4	1	2	80	9	181
2018	Science and technology	37	41	15	7	0	0	1	78	7	98
2018	Administration and operations	57	27	6	8	3	0	0	83	11	75
2018	Human resources	43	26	9	13	8	0	1	70	22	104
2018	Financial management	48	40	4	4	2	0	0	89	7	48
2018	Procurement	43	47	0	0	9	0	0	91	9	11
2018	Information management	39	43	8	11	0	0	0	82	11	37
2018	Information technology	40	40	11	6	3	1	0	80	9	490
2018	Internal audit	12	41	12	35	0	0	0	54	35	10
2018	Evaluation	64	36	0	0	0	0	0	100	0	11
2018	Data sciences	55	22	16	5	0	2	0	79	5	35
2018	Policy	44	37	12	6	0	0	0	82	6	60
2018	Project management	45	40	10	2	3	0	0	85	5	33
2018	Other services to the public	57	43	0	0	0	0	0	100	0	15
2018	None of the above	38	43	11	4	5	0	0	81	9	165
2017	Client contact centre	28	39	6	22	6	0	0	67	28	18
2017	Communications or public affairs	70	26	4	0	0	0	0	96	0	27
2017	Security	38	45	8	6	3	1	0	83	8	145
2017	Science and technology	31	44	15	8	1	0	0	75	10	72
2017	Administration and operations	49	38	2	5	5	0	2	88	10	62
2017	Human resources	45	35	7	12	1	0	0	80	13	73
2017	Financial management	43	42	6	6	2	0	0	85	8	48
2017	Information management	48	24	20	8	0	0	0	72	8	25
2017	Information technology	43	36	10	6	4	0	0	79	11	345
2017	Evaluation	57	26	0	17	0	0	0	83	17	12
2017	Data sciences	55	35	10	0	0	0	0	90	0	20
2017	Policy	39	40	10	11	0	0	0	80	11	64
2017	Project management	40	27	10	17	3	3	0	69	21	30
2017	None of the above	45	34	12	7	1	0	1	80	8	137
2014	Client contact centre	26	43	12	20	0	0	0	69	20	16
2014	Compliance, inspection and enforcement	49	42	6	4	0	0	0	91	4	25
2014	Communications or public affairs	47	35	7	10	0	0	0	82	10	34
2014	Access to information and privacy	35	44	9	13	0	0	0	79	13	11
2014	Security	43	35	15	4	3	0	0	78	7	162
2014	Science and technology	37	40	8	9	5	2	0	79	14	99
2014	Administration and operations	65	23	7	3	2	0	0	88	5	105
2014	Human resources	51	33	8	6	0	1	0	86	6	85
2014	Financial management	43	30	12	10	5	0	0	73	15	53
2014	Procurement	41	43	8	0	8	0	0	84	8	12
2014	Information management	38	36	8	13	5	0	0	74	18	46
2014	Information technology	42	36	12	7	2	0	0	79	9	395
2014	Other services to the public	52	32	9	6	0	0	0	84	6	15
2014	None of the above	44	36	10	6	4	0	1	80	10	179

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	43	26	0	4	7	0	67	5	15
2018	Compliance, inspection and enforcement	37	43	14	6	0	0	0	80	6	38
2018	Communications or public affairs	60	30	5	3	0	3	0	92	3	42
2018	Access to information and privacy	22	38	10	20	10	0	0	60	30	12
2018	Security	35	39	16	5	5	1	0	74	10	183
2018	Science and technology	35	45	11	3	4	2	0	82	7	97
2018	Administration and operations	46	31	11	5	5	2	0	79	10	74
2018	Human resources	33	39	14	7	5	3	0	73	12	103
2018	Financial management	37	44	12	7	0	0	0	81	7	49
2018	Procurement	35	31	26	0	0	9	0	72	0	12
2018	Information management	33	37	24	5	2	0	0	70	6	37
2018	Information technology	36	40	16	4	2	1	0	77	6	488
2018	Internal audit	36	23	30	12	0	0	0	59	12	10
2018	Evaluation	18	73	9	0	0	0	0	91	0	11
2018	Data sciences	38	32	16	9	0	5	0	73	10	35
2018	Policy	39	35	21	3	1	2	0	75	4	60
2018	Project management	25	53	20	0	2	0	0	78	2	33
2018	Other services to the public	34	52	7	0	0	7	0	92	0	15
2018	None of the above	30	41	14	8	4	2	1	73	12	165
2017	Client contact centre	17	39	33	6	6	0	0	56	11	18
2017	Communications or public affairs	55	34	8	0	0	4	0	92	0	27
2017	Security	32	36	20	2	7	2	0	70	9	146
2017	Science and technology	23	49	8	10	8	1	0	73	18	73
2017	Administration and operations	34	36	13	7	3	5	2	75	11	62
2017	Human resources	20	49	24	6	0	1	0	71	6	73
2017	Financial management	39	52	2	4	2	0	0	92	6	48
2017	Information management	36	28	24	8	0	4	0	67	8	25
2017	Information technology	33	43	13	9	2	1	0	76	11	347
2017	Evaluation	15	51	9	17	0	9	0	72	19	12
2017	Data sciences	43	43	14	0	0	0	0	86	0	21
2017	Policy	27	51	12	6	3	0	0	78	10	63
2017	Project management	23	47	10	10	7	3	0	72	17	30
2017	None of the above	26	36	21	10	3	4	1	64	14	138

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	33	4	7	7	0	0	81	14	15
2018	Compliance, inspection and enforcement	68	26	3	0	3	0	0	94	3	38
2018	Communications or public affairs	72	20	3	3	3	0	0	92	5	42
2018	Access to information and privacy	44	30	20	0	6	0	0	74	6	12
2018	Security	63	25	6	3	1	1	0	90	5	184
2018	Science and technology	59	31	7	2	0	0	0	90	2	97
2018	Administration and operations	62	26	1	8	3	0	0	88	11	75
2018	Human resources	54	28	5	9	5	0	0	82	13	104
2018	Financial management	59	25	2	9	4	0	0	85	13	49
2018	Procurement	39	35	17	0	9	0	0	74	9	12
2018	Information management	65	24	5	6	0	0	0	89	6	37
2018	Information technology	61	28	6	4	1	0	0	89	5	492
2018	Internal audit	65	12	23	0	0	0	0	77	0	10
2018	Evaluation	100	0	0	0	0	0	0	100	0	11
2018	Data sciences	87	8	3	2	0	0	0	95	2	34
2018	Policy	51	34	9	6	1	0	0	84	7	60
2018	Project management	58	36	2	3	0	0	0	95	3	33
2018	Other services to the public	81	14	5	0	0	0	0	95	0	15
2018	None of the above	55	30	8	3	3	0	0	86	6	166
2017	Client contact centre	61	22	6	6	0	0	6	88	6	18
2017	Communications or public affairs	71	25	0	0	0	0	4	100	0	27
2017	Security	56	34	4	4	2	1	0	90	6	146
2017	Science and technology	55	35	4	4	1	0	0	90	6	73
2017	Administration and operations	59	28	3	3	5	0	2	88	8	62
2017	Human resources	61	28	4	7	0	0	0	89	7	73
2017	Financial management	63	23	4	8	2	0	0	86	10	48
2017	Information management	60	12	12	12	4	0	0	72	16	25
2017	Information technology	59	27	9	3	2	0	1	86	5	347
2017	Evaluation	74	17	0	9	0	0	0	91	9	12
2017	Data sciences	67	14	10	10	0	0	0	81	10	21
2017	Policy	46	45	3	4	1	0	0	91	6	64
2017	Project management	43	40	7	0	10	0	0	83	10	30
2017	None of the above	58	30	4	6	2	0	0	88	9	137
2014	Client contact centre	52	36	6	6	0	0	0	88	6	16
2014	Compliance, inspection and enforcement	49	36	4	11	0	0	0	85	11	25
2014	Communications or public affairs	57	26	7	4	3	0	3	86	6	34
2014	Access to information and privacy	61	39	0	0	0	0	0	100	0	11
2014	Security	60	25	11	2	0	0	1	86	3	161
2014	Science and technology	61	26	4	4	5	1	0	88	8	99
2014	Administration and operations	66	20	7	2	3	0	1	88	5	105
2014	Human resources	66	28	4	1	0	0	1	95	1	85
2014	Financial management	58	22	7	7	5	0	0	80	12	53
2014	Procurement	65	27	8	0	0	0	0	92	0	12
2014	Information management	67	19	9	0	4	0	0	87	4	46
2014	Information technology	51	31	9	5	2	1	1	84	7	395
2014	Other services to the public	45	42	0	6	0	6	0	93	7	15
2014	None of the above	58	25	7	7	2	1	0	84	9	179

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	12	19	7	12	0	0	62	19	15
2018	Compliance, inspection and enforcement	60	23	10	2	6	0	0	83	7	38
2018	Communications or public affairs	44	44	8	3	3	0	0	87	5	42
2018	Access to information and privacy	12	0	52	0	26	0	10	14	29	12
2018	Security	46	33	11	7	3	0	1	80	10	184
2018	Science and technology	50	28	12	5	1	0	3	81	6	97
2018	Administration and operations	41	26	23	5	4	0	2	68	9	75
2018	Human resources	33	31	19	6	11	1	0	64	17	103
2018	Financial management	40	35	9	11	4	0	0	76	15	49
2018	Procurement	26	57	17	0	0	0	0	83	0	12
2018	Information management	41	27	18	11	0	0	3	70	11	37
2018	Information technology	39	38	13	6	3	0	1	77	9	492
2018	Internal audit	35	59	7	0	0	0	0	93	0	10
2018	Evaluation	64	27	9	0	0	0	0	91	0	11
2018	Data sciences	57	29	10	0	2	0	3	88	2	35
2018	Policy	39	26	17	15	3	0	0	65	18	60
2018	Project management	33	37	10	20	0	0	0	70	20	33
2018	Other services to the public	55	23	7	7	7	0	0	78	14	15
2018	None of the above	46	33	14	5	1	0	1	80	6	167
2017	Client contact centre	56	17	28	0	0	0	0	72	0	18
2017	Communications or public affairs	60	32	8	0	0	0	0	92	0	27
2017	Security	39	41	11	6	2	0	1	81	8	146
2017	Science and technology	43	38	11	4	3	0	1	82	7	73
2017	Administration and operations	49	36	9	4	0	0	2	87	4	62
2017	Human resources	33	40	16	8	1	0	1	74	9	73
2017	Financial management	33	42	19	0	6	0	0	75	6	48
2017	Information management	60	24	16	0	0	0	0	84	0	25
2017	Information technology	43	37	12	5	2	0	1	81	7	347
2017	Evaluation	60	23	9	0	9	0	0	83	9	12
2017	Data sciences	67	24	5	5	0	0	0	90	5	21
2017	Policy	48	35	8	8	0	0	2	84	8	64
2017	Project management	43	43	7	3	3	0	0	87	7	30
2017	None of the above	43	25	16	10	3	0	3	70	14	138
2014	Client contact centre	31	43	20	0	6	0	0	74	6	16
2014	Compliance, inspection and enforcement	41	42	9	4	4	0	0	83	8	25
2014	Communications or public affairs	58	28	8	6	0	0	0	86	6	34
2014	Access to information and privacy	17	74	9	0	0	0	0	91	0	11
2014	Security	40	37	12	6	4	1	1	78	10	162
2014	Science and technology	40	38	12	5	3	1	1	80	8	99
2014	Administration and operations	49	31	12	6	2	0	0	80	8	105
2014	Human resources	43	33	18	3	2	0	0	77	5	85
2014	Financial management	45	36	13	5	2	0	0	80	7	53
2014	Procurement	43	49	0	8	0	0	0	92	8	12
2014	Information management	42	38	11	7	0	0	2	82	7	46
2014	Information technology	36	42	16	4	2	0	1	79	6	395
2014	Other services to the public	26	52	22	0	0	0	0	78	0	15
2014	None of the above	45	33	13	5	1	1	2	79	7	179

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	19	22	59	15
2018	Compliance, inspection and enforcement	51	26	23	38
2018	Communications or public affairs	20	55	24	42
2018	Access to information and privacy	28	20	52	12
2018	Security	24	53	23	184
2018	Science and technology	19	58	23	97
2018	Administration and operations	28	44	27	75
2018	Human resources	30	38	32	104
2018	Financial management	46	34	20	49
2018	Procurement	13	52	35	12
2018	Information management	28	36	36	37
2018	Information technology	23	44	33	493
2018	Internal audit	42	23	35	10
2018	Evaluation	27	73	0	11
2018	Data sciences	26	63	11	35
2018	Policy	28	39	32	60
2018	Project management	43	29	28	33
2018	Other services to the public	0	74	26	15
2018	None of the above	22	41	36	167
2017	Client contact centre	44	39	17	18
2017	Communications or public affairs	14	63	23	27
2017	Security	24	49	27	146
2017	Science and technology	14	52	34	73
2017	Administration and operations	31	37	32	62
2017	Human resources	32	36	32	73
2017	Financial management	30	48	23	48
2017	Information management	16	40	44	25
2017	Information technology	22	48	29	346
2017	Evaluation	34	40	26	12
2017	Data sciences	0	81	19	21
2017	Policy	30	35	35	64
2017	Project management	37	33	30	30
2017	None of the above	22	44	33	138
2014	Client contact centre	26	43	31	16
2014	Compliance, inspection and enforcement	26	34	40	25
2014	Communications or public affairs	27	38	35	34
2014	Access to information and privacy	30	35	35	11
2014	Security	25	52	23	162
2014	Science and technology	17	59	24	99
2014	Administration and operations	34	39	27	105
2014	Human resources	27	47	26	85
2014	Financial management	25	46	28	53
2014	Procurement	8	65	27	12
2014	Information management	27	51	23	46
2014	Information technology	20	46	33	394
2014	Other services to the public	6	48	45	15
2014	None of the above	23	49	28	179

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Compliance, inspection and enforcement	6	67	0	6	11	11	20
2018	Security	14	42	19	10	8	6	44
2018	Science and technology	36	39	10	16	0	0	18
2018	Administration and operations	0	74	9	0	7	11	22
2018	Human resources	14	61	14	2	6	3	32
2018	Financial management	5	78	12	0	0	5	23
2018	Information management	10	69	10	0	10	0	10
2018	Information technology	14	57	16	5	4	5	112
2018	Data sciences	12	19	24	24	22	0	10
2018	Policy	11	44	21	13	4	7	17
2018	Project management	15	70	15	0	0	0	14
2018	None of the above	34	45	12	2	2	6	37
2017	Security	26	46	12	8	0	9	35
2017	Science and technology	0	60	10	20	0	10	10
2017	Administration and operations	5	73	11	5	5	0	19
2017	Human resources	17	57	9	4	4	9	23
2017	Financial management	0	71	21	0	7	0	14
2017	Information technology	23	55	9	8	0	5	78
2017	Policy	11	75	9	5	0	0	19
2017	Project management	18	82	0	0	0	0	11
2017	None of the above	22	42	17	2	10	7	31
2014	Security	22	59	14	2	9999	2	41
2014	Science and technology	8	55	5	11	9999	21	16
2014	Administration and operations	21	58	15	6	9999	0	36
2014	Human resources	12	55	24	4	9999	6	24
2014	Financial management	16	43	41	0	9999	0	14
2014	Information management	7	51	27	0	9999	15	13
2014	Information technology	12	52	11	16	9999	9	80
2014	None of the above	7	60	23	6	9999	5	42

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	19	12	0	7	0	0	81	7	15
2018	Compliance, inspection and enforcement	58	33	3	3	3	0	0	91	6	37
2018	Communications or public affairs	65	27	3	5	0	0	0	92	5	42
2018	Access to information and privacy	58	42	0	0	0	0	0	100	0	12
2018	Security	63	29	3	2	3	0	0	92	5	182
2018	Science and technology	45	46	7	2	0	0	0	91	2	97
2018	Administration and operations	64	27	5	2	2	0	0	91	4	75
2018	Human resources	60	34	2	1	2	0	1	95	3	104
2018	Financial management	65	31	0	2	2	0	0	96	4	49
2018	Procurement	39	43	9	0	9	0	0	83	9	12
2018	Information management	50	35	6	9	0	0	0	85	9	37
2018	Information technology	52	36	7	3	1	0	0	88	4	492
2018	Internal audit	48	29	23	0	0	0	0	77	0	10
2018	Evaluation	55	36	9	0	0	0	0	91	0	11
2018	Data sciences	52	37	6	0	5	0	0	89	5	35
2018	Policy	62	22	9	7	0	0	0	84	7	60
2018	Project management	69	26	3	0	2	0	0	95	2	33
2018	Other services to the public	69	23	0	0	7	0	0	93	7	15
2018	None of the above	61	28	3	5	2	0	0	90	7	167
2017	Client contact centre	39	50	11	0	0	0	0	89	0	18
2017	Communications or public affairs	71	29	0	0	0	0	0	100	0	27
2017	Security	55	35	5	2	3	0	0	90	5	146
2017	Science and technology	40	34	12	12	1	0	0	74	14	73
2017	Administration and operations	54	33	7	3	2	0	2	88	5	62
2017	Human resources	51	39	7	1	1	0	0	90	3	72
2017	Financial management	52	33	4	8	2	0	0	85	11	48
2017	Information management	56	28	12	4	0	0	0	84	4	25
2017	Information technology	47	36	9	5	3	0	0	83	8	346
2017	Evaluation	32	60	0	9	0	0	0	91	9	12
2017	Data sciences	43	48	5	5	0	0	0	90	5	21
2017	Policy	51	36	5	5	3	0	0	87	8	63
2017	Project management	47	33	3	7	10	0	0	80	17	30
2017	None of the above	53	24	14	7	2	0	0	77	9	137
2014	Client contact centre	23	65	12	0	0	0	0	88	0	16
2014	Compliance, inspection and enforcement	64	36	0	0	0	0	0	100	0	25
2014	Communications or public affairs	46	45	6	0	3	0	0	91	3	34
2014	Access to information and privacy	44	48	0	9	0	0	0	91	9	11
2014	Security	59	30	5	4	1	1	0	89	5	162
2014	Science and technology	46	34	13	4	3	1	0	81	7	99
2014	Administration and operations	60	35	3	3	0	0	0	95	3	105
2014	Human resources	51	36	7	6	0	0	0	87	6	85
2014	Financial management	41	38	4	13	4	0	0	80	17	53
2014	Procurement	57	16	8	8	10	0	0	73	19	12
2014	Information management	57	29	4	6	4	0	0	86	10	46
2014	Information technology	50	35	8	5	1	0	0	86	6	395
2014	Other services to the public	65	26	9	0	0	0	0	91	0	15
2014	None of the above	53	36	5	3	2	0	0	89	5	179

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	41	14	4	0	0	0	81	4	15
2018	Compliance, inspection and enforcement	50	30	11	6	3	0	0	80	9	38
2018	Communications or public affairs	65	32	0	0	3	0	0	97	3	41
2018	Access to information and privacy	48	6	26	10	10	0	0	54	20	12
2018	Security	36	41	14	7	2	0	0	77	9	182
2018	Science and technology	34	32	23	5	5	1	0	66	10	97
2018	Administration and operations	54	33	4	7	2	0	0	87	8	74
2018	Human resources	32	54	9	6	0	0	0	86	6	104
2018	Financial management	67	20	9	4	0	0	0	87	4	49
2018	Procurement	57	35	9	0	0	0	0	91	0	12
2018	Information management	44	35	6	11	5	0	0	79	15	37
2018	Information technology	32	46	13	8	2	0	0	78	10	488
2018	Internal audit	47	7	35	12	0	0	0	54	12	10
2018	Evaluation	45	36	9	9	0	0	0	82	9	11
2018	Data sciences	27	54	13	3	3	0	0	81	6	35
2018	Policy	53	30	12	4	2	0	0	83	6	59
2018	Project management	41	32	22	5	0	0	0	73	5	33
2018	Other services to the public	52	26	7	7	7	0	0	78	14	15
2018	None of the above	32	40	17	7	3	1	0	73	10	165
2017	Client contact centre	28	56	0	11	6	0	0	83	17	18
2017	Communications or public affairs	70	30	0	0	0	0	0	100	0	27
2017	Security	36	37	10	9	8	0	0	72	17	145
2017	Science and technology	28	34	17	15	6	0	1	63	21	73
2017	Administration and operations	49	34	5	7	5	0	0	84	12	62
2017	Human resources	31	43	13	8	4	0	0	74	12	73
2017	Financial management	45	38	6	6	4	0	0	83	11	48
2017	Information management	56	28	8	8	0	0	0	84	8	25
2017	Information technology	30	42	14	9	5	0	0	72	14	345
2017	Evaluation	32	60	0	0	9	0	0	91	9	12
2017	Data sciences	29	33	10	19	5	5	0	65	25	21
2017	Policy	30	50	12	6	2	0	0	80	8	64
2017	Project management	30	37	20	10	3	0	0	67	13	30
2017	None of the above	26	42	15	12	4	1	0	69	16	138
2014	Client contact centre	31	55	6	0	8	0	0	86	8	16
2014	Compliance, inspection and enforcement	52	30	4	9	4	0	0	83	13	25
2014	Communications or public affairs	37	43	9	5	6	0	0	80	11	34
2014	Access to information and privacy	44	39	9	0	9	0	0	83	9	11
2014	Security	36	38	14	9	3	0	0	74	12	162
2014	Science and technology	36	41	9	5	7	1	0	79	12	99
2014	Administration and operations	51	36	6	7	1	0	0	86	8	105
2014	Human resources	43	38	8	10	1	0	0	81	11	85
2014	Financial management	35	32	16	11	4	2	0	68	15	52
2014	Procurement	41	59	0	0	0	0	0	100	0	12
2014	Information management	48	33	10	5	3	2	0	83	7	46
2014	Information technology	33	41	14	6	4	1	0	75	11	395
2014	Other services to the public	26	42	19	13	0	0	0	68	13	15
2014	None of the above	30	48	10	8	3	1	1	79	11	179

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	28	29	7	22	0	7	31	37	15
2018	Compliance, inspection and enforcement	0	28	29	23	19	0	0	42	28	38
2018	Communications or public affairs	8	20	38	23	12	0	0	34	28	42
2018	Access to information and privacy	0	20	38	25	6	0	10	35	22	12
2018	Security	7	21	35	22	12	1	2	35	29	183
2018	Science and technology	4	22	36	21	15	1	0	37	26	98
2018	Administration and operations	0	21	39	25	14	0	0	40	21	75
2018	Human resources	8	25	33	22	11	1	0	33	33	103
2018	Financial management	2	20	36	22	17	2	0	40	23	49
2018	Procurement	0	26	48	26	0	0	0	26	26	12
2018	Information management	13	27	24	25	8	0	3	34	42	35
2018	Information technology	9	22	41	21	7	0	0	29	30	491
2018	Internal audit	0	18	24	46	12	0	0	58	18	10
2018	Evaluation	0	27	36	18	9	9	0	30	30	11
2018	Data sciences	5	20	25	34	12	0	3	48	26	35
2018	Policy	4	29	38	22	6	0	1	29	33	60
2018	Project management	9	27	48	7	10	0	0	17	35	33
2018	Other services to the public	0	14	40	45	0	0	0	45	14	15
2018	None of the above	8	29	34	20	5	1	3	26	38	167
2017	Client contact centre	11	28	33	22	0	0	6	24	41	18
2017	Communications or public affairs	4	23	36	23	11	0	4	35	27	27
2017	Security	10	22	39	19	6	0	3	26	33	146
2017	Science and technology	10	26	35	21	8	0	0	29	36	72
2017	Administration and operations	5	15	46	18	10	3	3	29	21	61
2017	Human resources	11	26	44	8	9	3	0	17	38	71
2017	Financial management	4	13	45	19	19	0	0	38	17	48
2017	Information management	4	32	40	8	16	0	0	24	36	25
2017	Information technology	7	21	46	19	6	1	1	25	29	346
2017	Evaluation	17	17	40	9	17	0	0	26	34	12
2017	Data sciences	0	19	43	14	24	0	0	38	19	21
2017	Policy	3	24	48	14	9	0	2	24	28	64
2017	Project management	17	23	50	3	7	0	0	10	40	30
2017	None of the above	8	21	40	18	11	1	2	29	29	138
2014	Client contact centre	16	26	35	17	0	0	6	19	44	16
2014	Compliance, inspection and enforcement	11	17	34	24	13	0	0	37	29	25
2014	Communications or public affairs	6	23	33	31	6	0	0	37	29	34
2014	Access to information and privacy	26	9	17	30	17	0	0	48	35	11
2014	Security	11	22	40	17	8	0	1	26	34	161
2014	Science and technology	9	22	41	20	7	0	1	28	31	99
2014	Administration and operations	5	21	39	19	14	0	2	34	27	105
2014	Human resources	9	14	47	20	8	0	1	28	24	85
2014	Financial management	3	15	40	22	13	2	4	37	20	52
2014	Procurement	10	41	41	8	0	0	0	8	51	12
2014	Information management	16	19	38	16	11	0	0	27	36	45
2014	Information technology	8	25	40	19	7	0	1	26	34	395
2014	Other services to the public	9	26	45	13	0	6	0	14	38	15
2014	None of the above	8	24	40	18	9	1	0	27	33	179

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	7	16	29	14	7	7	51	31	15
2018	Compliance, inspection and enforcement	3	17	27	30	23	0	0	53	20	38
2018	Communications or public affairs	0	5	18	25	50	0	3	77	5	42
2018	Access to information and privacy	0	20	22	30	18	0	10	53	22	12
2018	Security	5	17	35	21	19	1	2	41	23	180
2018	Science and technology	5	8	28	31	27	1	1	59	13	98
2018	Administration and operations	5	10	30	38	13	0	5	53	16	73
2018	Human resources	6	27	25	22	17	2	1	40	34	104
2018	Financial management	4	14	18	34	28	2	0	63	19	48
2018	Procurement	0	9	31	26	35	0	0	61	9	12
2018	Information management	0	35	21	24	20	0	0	44	35	35
2018	Information technology	5	15	28	32	19	1	0	51	20	487
2018	Internal audit	0	0	59	41	0	0	0	41	0	10
2018	Evaluation	0	9	36	18	27	9	0	50	10	11
2018	Data sciences	11	8	27	34	17	3	0	53	20	35
2018	Policy	0	23	32	32	13	0	0	45	23	60
2018	Project management	0	9	57	22	13	0	0	35	9	33
2018	Other services to the public	8	16	31	38	8	0	0	45	23	14
2018	None of the above	6	16	37	23	14	1	3	38	24	166
2017	Client contact centre	11	11	33	17	11	0	17	33	27	18
2017	Communications or public affairs	0	0	4	37	52	8	0	96	0	27
2017	Security	10	19	25	28	15	1	3	45	30	146
2017	Science and technology	7	15	30	24	24	0	0	48	22	72
2017	Administration and operations	5	10	29	16	31	5	3	52	16	61
2017	Human resources	5	13	37	22	20	0	3	44	18	72
2017	Financial management	4	6	23	26	38	2	0	66	11	48
2017	Information management	0	24	28	28	16	0	4	46	25	25
2017	Information technology	5	15	28	34	17	1	1	52	20	344
2017	Evaluation	17	0	40	17	26	0	0	43	17	12
2017	Data sciences	0	19	29	33	14	0	5	50	20	21
2017	Policy	2	10	38	24	22	2	3	48	12	64
2017	Project management	10	27	30	20	13	0	0	33	37	30
2017	None of the above	6	19	29	21	19	3	2	42	27	138
2014	Client contact centre	0	34	26	23	12	0	6	37	36	16
2014	Compliance, inspection and enforcement	4	9	15	41	30	0	0	71	13	25
2014	Communications or public affairs	0	6	16	45	29	0	4	77	6	34
2014	Access to information and privacy	17	9	39	26	9	0	0	35	26	11
2014	Security	6	19	30	24	20	0	1	45	25	162
2014	Science and technology	5	8	28	32	21	4	2	56	14	99
2014	Administration and operations	2	10	21	37	26	1	3	65	13	105
2014	Human resources	1	13	36	33	15	0	3	49	15	84
2014	Financial management	7	21	30	18	20	2	2	40	29	52
2014	Procurement	19	16	33	16	16	0	0	33	35	12
2014	Information management	9	14	12	29	31	0	6	63	24	46
2014	Information technology	4	13	31	32	18	0	1	51	18	393
2014	Other services to the public	0	13	29	45	6	6	0	56	14	15
2014	None of the above	7	10	28	30	21	2	2	53	18	179

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	14	23	14	22	7	7	42	31	15
2018	Compliance, inspection and enforcement	11	24	20	23	16	3	3	41	38	38
2018	Communications or public affairs	5	15	32	23	23	0	3	46	21	42
2018	Access to information and privacy	26	30	16	6	11	0	10	20	62	12
2018	Security	12	16	32	25	12	1	2	38	30	181
2018	Science and technology	15	20	33	19	12	1	0	31	35	98
2018	Administration and operations	7	27	38	15	13	0	2	28	34	75
2018	Human resources	16	26	35	13	10	1	0	23	42	103
2018	Financial management	4	23	25	30	15	2	0	47	28	49
2018	Procurement	17	17	35	13	9	0	9	24	38	12
2018	Information management	13	17	34	13	23	0	0	36	30	34
2018	Information technology	10	22	30	25	10	1	1	36	33	489
2018	Internal audit	23	18	36	12	12	0	0	23	41	10
2018	Evaluation	0	18	45	9	9	18	0	22	22	11
2018	Data sciences	11	15	38	28	6	2	0	35	27	34
2018	Policy	10	17	32	28	13	0	0	41	27	59
2018	Project management	9	25	43	23	0	0	0	23	33	33
2018	Other services to the public	0	22	49	14	14	0	0	29	22	15
2018	None of the above	18	20	37	15	7	1	3	23	39	166
2017	Client contact centre	11	33	17	22	6	0	11	31	50	18
2017	Communications or public affairs	0	11	38	37	10	0	4	49	12	27
2017	Security	11	24	33	18	11	1	2	30	36	145
2017	Science and technology	19	30	28	12	10	1	0	22	50	73
2017	Administration and operations	5	22	35	16	16	0	5	34	29	61
2017	Human resources	18	33	32	10	7	0	1	17	51	73
2017	Financial management	4	8	50	21	16	0	0	37	13	48
2017	Information management	12	12	32	24	16	4	0	42	25	25
2017	Information technology	11	25	33	22	8	1	1	30	37	346
2017	Evaluation	9	15	60	9	9	0	0	17	23	12
2017	Data sciences	10	24	33	14	19	0	0	33	33	21
2017	Policy	8	21	29	32	11	0	0	43	29	64
2017	Project management	20	23	37	13	7	0	0	20	43	30
2017	None of the above	9	23	31	19	13	1	3	33	34	137
2014	Client contact centre	6	48	17	17	0	0	12	20	61	16
2014	Compliance, inspection and enforcement	11	11	40	13	24	0	0	37	23	25
2014	Communications or public affairs	17	27	32	11	9	4	0	21	45	34
2014	Access to information and privacy	39	17	17	17	9	0	0	26	56	11
2014	Security	13	18	40	17	11	1	1	28	32	162
2014	Science and technology	15	20	34	17	14	0	0	31	35	99
2014	Administration and operations	7	33	33	15	11	1	1	26	40	105
2014	Human resources	13	32	35	13	6	0	1	19	45	85
2014	Financial management	9	21	38	25	4	0	2	30	31	53
2014	Procurement	19	33	24	24	0	0	0	24	51	12
2014	Information management	9	25	39	15	8	0	4	24	35	46
2014	Information technology	17	27	29	16	9	1	0	25	45	394
2014	Other services to the public	13	19	35	26	6	0	0	32	32	15
2014	None of the above	14	16	31	23	13	2	2	37	31	179

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	9	36	19	22	0	14	47	10	15
2018	Compliance, inspection and enforcement	3	6	27	40	22	0	3	63	9	38
2018	Communications or public affairs	0	13	22	44	21	0	0	65	13	41
2018	Access to information and privacy	26	30	0	6	18	0	20	30	70	12
2018	Security	2	8	22	39	26	1	3	67	10	182
2018	Science and technology	3	6	21	31	39	1	0	71	8	98
2018	Administration and operations	2	12	32	35	19	0	0	55	13	74
2018	Human resources	8	13	33	29	17	1	0	46	21	100
2018	Financial management	4	13	30	27	23	2	0	52	18	49
2018	Procurement	0	39	17	26	17	0	0	43	39	12
2018	Information management	4	14	25	25	32	0	0	57	18	35
2018	Information technology	4	9	29	35	23	1	0	58	13	488
2018	Internal audit	0	18	29	30	23	0	0	53	18	10
2018	Evaluation	0	9	27	45	9	9	0	60	10	11
2018	Data sciences	0	0	8	47	45	0	0	92	0	35
2018	Policy	2	20	39	31	8	0	0	39	22	59
2018	Project management	0	12	48	30	10	0	0	41	12	33
2018	Other services to the public	0	7	28	29	36	0	0	65	7	15
2018	None of the above	0	6	34	36	19	0	4	58	7	166
2017	Client contact centre	6	17	17	39	11	0	11	56	25	18
2017	Communications or public affairs	4	4	38	32	23	0	0	55	8	27
2017	Security	2	10	28	32	24	1	3	58	12	145
2017	Science and technology	4	4	28	38	24	0	1	63	8	71
2017	Administration and operations	2	7	38	23	21	2	7	48	10	61
2017	Human resources	7	15	31	29	17	0	1	47	22	72
2017	Financial management	2	8	40	35	14	0	0	50	11	48
2017	Information management	0	0	36	40	20	4	0	63	0	25
2017	Information technology	2	9	31	38	18	0	1	58	11	345
2017	Evaluation	9	9	32	51	0	0	0	51	17	12
2017	Data sciences	0	0	10	52	38	0	0	90	0	21
2017	Policy	3	12	25	43	16	0	0	59	15	63
2017	Project management	0	0	59	31	10	0	0	41	0	29
2017	None of the above	2	9	24	36	24	1	4	63	11	137
2014	Client contact centre	0	14	31	37	6	0	12	49	16	16
2014	Compliance, inspection and enforcement	0	13	23	47	17	0	0	64	13	25
2014	Communications or public affairs	8	23	18	22	26	0	3	49	32	34
2014	Access to information and privacy	17	0	56	9	17	0	0	26	17	11
2014	Security	4	9	23	42	19	0	3	63	13	162
2014	Science and technology	3	7	18	44	28	0	0	72	10	98
2014	Administration and operations	5	4	35	35	19	0	2	55	9	104
2014	Human resources	6	10	34	38	12	0	0	50	16	85
2014	Financial management	5	3	40	38	10	0	4	50	9	53
2014	Procurement	19	8	33	33	0	8	0	35	29	12
2014	Information management	5	14	36	26	19	0	0	44	20	46
2014	Information technology	3	13	31	32	21	0	0	53	15	394
2014	Other services to the public	0	0	39	26	29	6	0	58	0	15
2014	None of the above	2	6	29	29	30	1	2	61	9	179

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	26	41	0	7	0	14	8	44	15
2018	Compliance, inspection and enforcement	6	17	22	25	28	3	0	54	24	38
2018	Communications or public affairs	5	16	29	32	19	0	0	51	21	41
2018	Access to information and privacy	40	16	16	6	12	0	10	20	62	12
2018	Security	11	19	26	22	18	2	2	42	31	182
2018	Science and technology	8	17	29	22	23	1	0	45	26	98
2018	Administration and operations	14	13	33	30	6	0	3	38	28	75
2018	Human resources	18	28	25	17	11	2	0	28	47	104
2018	Financial management	2	21	34	14	24	4	0	40	25	49
2018	Procurement	0	35	13	43	9	0	0	52	35	12
2018	Information management	26	26	19	9	18	0	3	28	53	34
2018	Information technology	12	20	29	23	14	1	1	38	32	489
2018	Internal audit	0	29	25	35	12	0	0	46	29	10
2018	Evaluation	9	0	27	27	18	18	0	56	11	11
2018	Data sciences	3	13	24	19	35	3	2	57	17	34
2018	Policy	5	22	41	23	8	1	0	31	27	60
2018	Project management	20	35	18	20	7	0	0	27	55	33
2018	Other services to the public	0	26	48	19	7	0	0	26	26	15
2018	None of the above	9	26	26	21	14	1	3	37	36	167
2017	Client contact centre	17	44	6	17	11	0	6	29	65	18
2017	Communications or public affairs	8	15	24	26	19	4	4	49	25	27
2017	Security	10	21	30	22	12	1	3	36	32	146
2017	Science and technology	10	25	26	20	18	0	1	38	35	72
2017	Administration and operations	7	23	19	20	21	3	7	46	33	61
2017	Human resources	19	18	32	17	13	0	1	30	38	72
2017	Financial management	6	8	21	39	21	0	4	63	15	48
2017	Information management	12	28	24	20	16	0	0	36	40	25
2017	Information technology	8	20	36	19	15	1	2	35	28	346
2017	Evaluation	9	9	40	17	17	0	9	37	19	12
2017	Data sciences	10	10	24	14	43	0	0	57	19	21
2017	Policy	8	27	33	19	14	0	0	33	35	64
2017	Project management	13	27	37	3	20	0	0	23	40	30
2017	None of the above	14	17	31	19	16	1	4	36	32	135
2014	Client contact centre	0	26	37	26	6	0	6	33	27	16
2014	Compliance, inspection and enforcement	6	8	38	28	17	0	4	47	14	25
2014	Communications or public affairs	3	9	31	33	21	0	3	56	12	34
2014	Access to information and privacy	17	9	35	21	9	0	9	33	29	11
2014	Security	12	23	25	26	12	1	1	38	36	162
2014	Science and technology	9	17	29	24	18	1	1	43	27	99
2014	Administration and operations	5	13	29	26	24	0	3	51	19	105
2014	Human resources	10	13	41	21	13	0	3	34	24	85
2014	Financial management	7	17	25	27	19	0	4	49	25	51
2014	Procurement	0	19	41	41	0	0	0	41	19	12
2014	Information management	9	28	28	17	18	0	0	35	37	46
2014	Information technology	11	21	27	26	12	0	1	39	33	395
2014	Other services to the public	0	13	48	19	6	13	0	30	15	15
2014	None of the above	13	13	29	20	22	1	2	43	27	178

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	4	14	26	7	0	7	36	48	15
2018	Compliance, inspection and enforcement	9	26	24	21	14	7	0	38	37	38
2018	Communications or public affairs	0	8	16	58	18	0	0	77	8	42
2018	Access to information and privacy	20	10	43	10	6	0	10	18	33	12
2018	Security	6	12	30	26	20	4	2	49	19	181
2018	Science and technology	1	9	23	34	30	2	1	66	10	96
2018	Administration and operations	6	21	38	21	11	2	2	33	28	74
2018	Human resources	7	23	21	27	20	2	0	48	31	102
2018	Financial management	4	11	33	20	28	3	0	50	16	49
2018	Procurement	0	17	35	13	35	0	0	48	17	12
2018	Information management	16	27	13	19	22	0	3	42	44	35
2018	Information technology	5	12	28	32	21	1	1	54	17	486
2018	Internal audit	0	13	64	23	0	0	0	23	13	10
2018	Evaluation	0	27	9	45	0	9	9	56	33	11
2018	Data sciences	0	6	20	28	40	5	0	72	7	35
2018	Policy	8	22	36	20	12	2	0	32	31	58
2018	Project management	7	28	40	18	7	0	0	25	35	33
2018	Other services to the public	14	22	26	19	19	0	0	38	36	15
2018	None of the above	8	10	34	27	16	1	3	45	19	165
2017	Client contact centre	11	17	44	17	6	0	6	24	29	18
2017	Communications or public affairs	4	4	11	29	37	8	8	78	9	27
2017	Security	5	10	32	28	16	3	6	48	17	146
2017	Science and technology	4	9	29	32	22	1	1	56	14	72
2017	Administration and operations	5	17	28	22	15	5	9	43	25	60
2017	Human resources	2	17	28	26	24	1	1	52	20	72
2017	Financial management	4	15	23	29	26	2	0	57	19	48
2017	Information management	12	12	44	20	12	0	0	32	24	25
2017	Information technology	5	12	30	31	19	2	1	52	18	347
2017	Evaluation	9	9	32	43	9	0	0	51	17	12
2017	Data sciences	0	10	19	29	43	0	0	71	10	21
2017	Policy	3	14	36	31	14	2	0	46	17	64
2017	Project management	3	13	43	30	10	0	0	40	17	30
2017	None of the above	9	15	26	26	16	3	5	46	26	138
2014	Client contact centre	0	12	31	51	0	0	6	54	12	16
2014	Compliance, inspection and enforcement	0	4	21	47	21	0	8	73	4	25
2014	Communications or public affairs	0	6	16	30	45	3	0	77	7	34
2014	Access to information and privacy	0	9	48	26	9	0	9	38	10	11
2014	Security	4	7	24	38	24	1	2	64	11	162
2014	Science and technology	1	4	19	33	36	3	3	74	5	99
2014	Administration and operations	3	10	31	25	25	1	5	54	13	105
2014	Human resources	5	7	27	31	28	1	1	61	12	85
2014	Financial management	4	21	25	28	17	4	2	48	26	52
2014	Procurement	10	16	24	24	24	0	0	49	27	12
2014	Information management	17	6	20	31	22	0	4	55	24	46
2014	Information technology	3	7	30	34	24	1	1	59	10	392
2014	Other services to the public	0	6	35	32	19	6	0	56	7	15
2014	None of the above	6	10	20	31	28	4	1	62	17	179

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	7	12	26	22	0	14	56	31	15
2018	Compliance, inspection and enforcement	6	16	42	16	20	0	0	36	21	38
2018	Communications or public affairs	5	10	23	38	24	0	0	62	15	42
2018	Access to information and privacy	0	46	26	6	12	0	10	20	51	12
2018	Security	10	14	32	28	14	1	1	43	25	184
2018	Science and technology	15	21	32	20	10	1	1	30	37	98
2018	Administration and operations	9	22	39	19	8	2	2	27	32	75
2018	Human resources	9	27	33	23	6	2	0	29	36	103
2018	Financial management	2	13	31	38	13	2	0	52	16	49
2018	Procurement	9	17	22	35	9	0	9	47	28	12
2018	Information management	5	19	37	28	11	0	0	39	24	35
2018	Information technology	10	22	35	21	9	1	1	31	33	490
2018	Internal audit	12	6	48	23	12	0	0	35	18	10
2018	Evaluation	0	18	45	18	0	0	18	22	22	11
2018	Data sciences	14	20	30	18	9	8	0	30	38	35
2018	Policy	9	14	40	21	15	0	0	36	24	60
2018	Project management	9	25	48	15	3	0	0	18	33	33
2018	Other services to the public	0	14	51	35	0	0	0	35	14	15
2018	None of the above	11	21	40	18	8	1	2	27	33	167
2017	Client contact centre	6	33	33	17	6	0	6	24	41	18
2017	Communications or public affairs	0	0	26	43	19	8	4	70	0	27
2017	Security	8	23	30	23	12	2	3	36	32	146
2017	Science and technology	20	30	28	11	11	0	0	22	50	72
2017	Administration and operations	10	25	19	23	15	2	7	41	38	62
2017	Human resources	7	24	46	17	4	1	0	21	32	72
2017	Financial management	6	8	46	23	14	2	0	38	15	48
2017	Information management	8	20	32	24	16	0	0	40	28	25
2017	Information technology	9	25	34	21	8	2	1	30	35	347
2017	Evaluation	0	0	74	17	0	0	9	19	0	12
2017	Data sciences	14	33	14	14	19	5	0	35	50	21
2017	Policy	8	17	35	27	12	0	0	40	25	63
2017	Project management	10	23	37	20	10	0	0	30	33	30
2017	None of the above	11	20	37	18	11	1	3	30	32	136
2014	Client contact centre	8	23	26	31	0	6	6	36	36	16
2014	Compliance, inspection and enforcement	4	15	25	28	24	0	4	55	20	25
2014	Communications or public affairs	5	19	41	28	6	0	0	35	24	34
2014	Access to information and privacy	30	26	17	9	17	0	0	26	56	11
2014	Security	13	18	42	18	7	1	2	26	32	162
2014	Science and technology	21	16	32	14	16	1	0	30	37	99
2014	Administration and operations	10	21	43	15	12	0	0	26	31	105
2014	Human resources	10	24	35	19	8	0	4	29	35	85
2014	Financial management	7	18	46	11	14	2	2	26	27	52
2014	Procurement	19	16	41	24	0	0	0	24	35	12
2014	Information management	14	13	34	26	13	0	0	39	27	46
2014	Information technology	13	24	35	18	9	1	0	27	37	394
2014	Other services to the public	19	0	22	32	19	6	0	56	21	15
2014	None of the above	9	19	33	23	12	2	1	36	29	179

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	51	4	9	14	0	0	72	23	15
2018	Compliance, inspection and enforcement	59	26	3	7	6	0	0	84	13	38
2018	Communications or public affairs	66	21	5	5	3	0	0	87	8	41
2018	Access to information and privacy	38	16	20	6	20	0	0	54	26	12
2018	Security	55	22	9	8	4	0	1	78	12	182
2018	Science and technology	53	32	3	10	1	0	0	85	11	97
2018	Administration and operations	60	22	6	7	5	0	0	82	12	74
2018	Human resources	48	31	6	8	8	0	0	79	16	104
2018	Financial management	53	22	12	7	6	0	0	75	12	48
2018	Procurement	52	35	9	5	0	0	0	87	5	12
2018	Information management	40	33	6	17	5	0	0	73	21	37
2018	Information technology	53	28	8	7	4	0	0	81	11	490
2018	Internal audit	52	36	0	12	0	0	0	88	12	10
2018	Evaluation	73	9	0	9	0	9	0	90	10	11
2018	Data sciences	68	14	5	7	6	0	0	82	13	35
2018	Policy	58	20	12	8	0	0	2	80	8	60
2018	Project management	55	35	0	7	3	0	0	90	10	33
2018	Other services to the public	78	7	7	7	0	0	0	86	7	15
2018	None of the above	48	31	7	10	4	0	0	80	13	167
2017	Client contact centre	50	28	17	6	0	0	0	78	6	18
2017	Communications or public affairs	58	23	8	8	4	0	0	81	11	27
2017	Security	49	32	6	4	9	0	0	81	13	145
2017	Science and technology	53	33	4	7	3	0	0	86	10	72
2017	Administration and operations	49	25	8	7	5	5	2	79	12	62
2017	Human resources	52	25	10	10	4	0	0	76	14	73
2017	Financial management	56	35	0	4	4	0	0	92	8	48
2017	Information management	44	44	0	8	4	0	0	88	12	25
2017	Information technology	53	29	6	7	4	1	0	82	11	347
2017	Evaluation	66	17	0	0	17	0	0	83	17	12
2017	Data sciences	52	24	10	5	5	5	0	80	10	21
2017	Policy	43	32	8	11	6	0	0	75	18	63
2017	Project management	50	33	0	13	3	0	0	83	17	30
2017	None of the above	48	29	10	9	3	1	0	78	12	137
2014	Client contact centre	45	41	0	0	14	0	0	86	14	16
2014	Compliance, inspection and enforcement	49	32	4	8	8	0	0	81	15	25
2014	Communications or public affairs	41	32	11	13	3	0	0	73	15	34
2014	Access to information and privacy	26	30	26	0	17	0	0	56	17	11
2014	Security	55	27	5	6	6	0	0	82	12	162
2014	Science and technology	64	23	6	3	4	0	0	87	7	99
2014	Administration and operations	67	16	7	7	3	0	0	83	10	105
2014	Human resources	56	20	14	6	4	1	0	77	10	85
2014	Financial management	39	33	13	7	8	0	0	72	14	53
2014	Procurement	33	24	0	24	10	8	0	62	38	12
2014	Information management	36	25	9	15	13	2	0	62	28	46
2014	Information technology	56	29	5	6	3	1	0	86	8	396
2014	Other services to the public	65	29	0	6	0	0	0	94	6	15
2014	None of the above	52	25	9	6	6	1	0	78	12	179

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	62	0	4	0	0	0	96	4	15
2018	Compliance, inspection and enforcement	51	36	3	10	0	0	0	87	10	38
2018	Communications or public affairs	69	26	5	0	0	0	0	95	0	42
2018	Access to information and privacy	22	62	6	10	0	0	0	84	10	12
2018	Security	61	26	7	4	2	0	0	87	6	183
2018	Science and technology	61	26	8	4	1	0	0	86	5	97
2018	Administration and operations	67	25	6	2	2	0	0	91	3	74
2018	Human resources	53	27	10	9	2	0	0	80	11	104
2018	Financial management	63	25	7	4	1	0	0	88	6	48
2018	Procurement	57	43	0	0	0	0	0	100	0	12
2018	Information management	67	20	6	5	3	0	0	86	8	37
2018	Information technology	54	35	7	4	1	0	0	88	5	486
2018	Internal audit	77	23	0	0	0	0	0	100	0	10
2018	Evaluation	64	27	9	0	0	0	0	91	0	11
2018	Data sciences	67	22	9	2	0	0	0	89	2	35
2018	Policy	58	28	6	7	2	0	0	86	9	60
2018	Project management	67	27	3	3	0	0	0	93	3	33
2018	Other services to the public	86	14	0	0	0	0	0	100	0	15
2018	None of the above	50	38	4	5	2	0	1	89	7	166
2017	Client contact centre	50	28	22	0	0	0	0	78	0	18
2017	Communications or public affairs	67	33	0	0	0	0	0	100	0	27
2017	Security	50	31	6	8	5	0	0	81	13	146
2017	Science and technology	41	46	6	6	1	0	0	88	7	73
2017	Administration and operations	54	31	7	2	5	2	0	87	7	62
2017	Human resources	48	28	18	6	0	0	0	76	6	73
2017	Financial management	62	31	2	2	2	0	0	94	4	48
2017	Information management	40	36	8	12	4	0	0	76	16	25
2017	Information technology	52	34	6	5	2	0	0	86	7	347
2017	Evaluation	83	17	0	0	0	0	0	100	0	12
2017	Data sciences	52	38	5	5	0	0	0	90	5	21
2017	Policy	37	48	3	11	2	0	0	85	12	64
2017	Project management	57	33	0	7	3	0	0	90	10	30
2017	None of the above	51	35	6	4	3	0	1	86	7	138
2014	Client contact centre	60	26	0	8	6	0	0	86	14	16
2014	Compliance, inspection and enforcement	33	42	17	8	0	0	0	75	8	25
2014	Communications or public affairs	40	43	8	9	0	0	0	83	9	34
2014	Access to information and privacy	17	56	17	9	0	0	0	74	9	11
2014	Security	45	36	7	8	4	0	0	81	11	162
2014	Science and technology	58	33	7	0	2	0	0	91	2	99
2014	Administration and operations	59	36	1	4	1	0	0	94	5	105
2014	Human resources	44	37	9	8	2	0	0	81	11	85
2014	Financial management	55	23	10	2	9	0	0	78	12	53
2014	Procurement	49	33	19	0	0	0	0	81	0	12
2014	Information management	41	34	10	8	7	0	0	75	15	46
2014	Information technology	48	43	6	2	1	0	0	91	3	395
2014	Other services to the public	78	16	6	0	0	0	0	94	0	15
2014	None of the above	46	36	7	7	3	0	0	82	10	179

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	48	4	7	0	0	0	88	7	15
2018	Compliance, inspection and enforcement	62	30	6	2	0	0	0	93	2	38
2018	Communications or public affairs	60	27	10	0	3	0	0	87	3	42
2018	Access to information and privacy	42	42	16	0	0	0	0	84	0	12
2018	Security	53	35	7	2	2	0	0	88	5	183
2018	Science and technology	54	35	8	3	0	0	0	89	3	98
2018	Administration and operations	59	23	12	5	2	0	0	82	6	74
2018	Human resources	43	42	6	6	3	0	0	86	9	103
2018	Financial management	54	37	8	1	0	0	0	91	1	49
2018	Procurement	47	43	9	0	0	0	0	91	0	11
2018	Information management	64	20	14	3	0	0	0	83	3	37
2018	Information technology	51	36	8	3	1	0	0	87	4	490
2018	Internal audit	65	23	12	0	0	0	0	88	0	10
2018	Evaluation	64	27	9	0	0	0	0	91	0	11
2018	Data sciences	73	19	8	0	0	0	0	92	0	35
2018	Policy	55	32	11	2	0	0	0	87	2	60
2018	Project management	60	33	7	0	0	0	0	93	0	33
2018	Other services to the public	81	19	0	0	0	0	0	100	0	15
2018	None of the above	51	36	7	3	2	1	1	88	5	167

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	33	0	0	0	4	0	100	0	15
2018	Compliance, inspection and enforcement	68	16	10	0	0	6	0	89	0	37
2018	Communications or public affairs	82	16	0	0	3	0	0	97	3	41
2018	Access to information and privacy	42	38	0	10	0	0	10	89	11	12
2018	Security	63	23	9	1	2	2	1	88	3	184
2018	Science and technology	52	30	11	2	2	3	0	84	4	98
2018	Administration and operations	70	20	9	0	2	0	0	89	2	75
2018	Human resources	63	30	6	0	0	0	0	94	0	101
2018	Financial management	77	17	4	0	0	2	0	96	0	49
2018	Procurement	81	9	9	0	0	0	0	91	0	11
2018	Information management	68	21	6	5	0	0	0	89	5	37
2018	Information technology	55	28	9	3	1	3	1	86	4	490
2018	Internal audit	54	23	12	0	0	12	0	87	0	10
2018	Evaluation	82	18	0	0	0	0	0	100	0	11
2018	Data sciences	70	16	14	0	0	0	0	86	0	35
2018	Policy	58	28	6	5	1	0	2	88	6	60
2018	Project management	48	42	7	3	0	0	0	90	3	33
2018	Other services to the public	67	26	7	0	0	0	0	93	0	15
2018	None of the above	61	19	10	2	2	7	0	86	4	165
2017	Client contact centre	33	56	11	0	0	0	0	89	0	18
2017	Communications or public affairs	89	11	0	0	0	0	0	100	0	27
2017	Security	52	33	8	1	4	4	0	88	4	144
2017	Science and technology	42	36	14	4	3	1	0	79	7	73
2017	Administration and operations	59	25	9	2	2	3	0	87	3	62
2017	Human resources	55	40	3	3	0	0	0	94	3	73
2017	Financial management	62	34	0	0	2	2	0	98	2	48
2017	Information management	52	36	4	4	0	4	0	92	4	25
2017	Information technology	48	34	10	1	1	4	1	87	3	347
2017	Evaluation	57	26	9	9	0	0	0	83	9	12
2017	Data sciences	38	52	10	0	0	0	0	90	0	21
2017	Policy	50	39	6	2	2	2	0	91	3	64
2017	Project management	37	40	10	3	0	10	0	85	4	30
2017	None of the above	49	35	7	2	1	3	2	89	3	138
2014	Client contact centre	57	23	6	0	0	14	0	93	0	16
2014	Compliance, inspection and enforcement	64	21	8	4	0	0	4	88	4	25
2014	Communications or public affairs	56	35	0	3	0	6	0	97	3	34
2014	Access to information and privacy	52	35	13	0	0	0	0	87	0	11
2014	Security	56	30	6	1	1	4	1	91	3	162
2014	Science and technology	54	29	7	2	1	7	0	90	3	99
2014	Administration and operations	60	30	7	3	0	1	0	91	3	105
2014	Human resources	49	37	6	1	2	3	3	90	3	85
2014	Financial management	55	29	9	3	2	2	0	86	5	53
2014	Procurement	73	16	10	0	0	0	0	90	0	12
2014	Information management	53	23	11	7	0	4	3	81	7	46
2014	Information technology	56	27	9	1	1	4	1	87	3	396
2014	Other services to the public	52	42	0	0	0	6	0	100	0	15
2014	None of the above	54	31	11	1	0	3	1	87	2	178

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	45	0	0	0	0	0	100	0	15
2018	Compliance, inspection and enforcement	67	27	3	0	0	3	0	97	0	37
2018	Communications or public affairs	80	18	0	0	3	0	0	97	3	42
2018	Access to information and privacy	32	48	0	10	10	0	0	80	20	12
2018	Security	58	29	8	1	3	1	0	88	4	182
2018	Science and technology	56	33	7	4	0	0	0	89	4	98
2018	Administration and operations	68	20	9	2	2	0	0	88	3	75
2018	Human resources	57	32	6	4	1	1	0	90	5	103
2018	Financial management	69	25	6	0	0	0	0	94	0	49
2018	Procurement	62	38	0	0	0	0	0	100	0	11
2018	Information management	62	22	11	5	0	0	0	84	5	36
2018	Information technology	55	31	10	2	1	1	0	87	3	491
2018	Internal audit	59	18	12	12	0	0	0	77	12	10
2018	Evaluation	64	36	0	0	0	0	0	100	0	11
2018	Data sciences	78	12	7	0	3	0	0	90	3	35
2018	Policy	67	21	6	7	0	0	0	87	7	58
2018	Project management	48	46	2	3	0	0	0	95	3	33
2018	Other services to the public	60	33	0	7	0	0	0	93	7	15
2018	None of the above	56	27	10	3	2	2	0	84	5	167
2017	Client contact centre	44	50	6	0	0	0	0	94	0	18
2017	Communications or public affairs	77	19	4	0	0	0	0	96	0	27
2017	Security	57	26	9	2	4	1	0	84	6	145
2017	Science and technology	37	44	8	10	1	0	0	81	11	73
2017	Administration and operations	58	28	10	3	0	2	0	87	3	62
2017	Human resources	49	45	4	1	0	0	0	94	1	73
2017	Financial management	64	32	0	2	2	0	0	96	4	48
2017	Information management	52	28	12	8	0	0	0	80	8	25
2017	Information technology	47	41	6	4	1	1	0	89	5	344
2017	Evaluation	49	43	0	9	0	0	0	91	9	12
2017	Data sciences	48	38	10	5	0	0	0	86	5	21
2017	Policy	47	38	10	2	2	2	0	87	3	64
2017	Project management	40	47	10	3	0	0	0	87	3	30
2017	None of the above	52	34	4	5	2	2	0	88	8	138
2014	Client contact centre	57	37	6	0	0	0	0	94	0	16
2014	Compliance, inspection and enforcement	52	44	0	4	0	0	0	96	4	25
2014	Communications or public affairs	60	29	4	5	0	3	0	91	5	34
2014	Access to information and privacy	44	39	17	0	0	0	0	83	0	11
2014	Security	63	27	5	1	2	2	0	92	3	162
2014	Science and technology	53	28	12	4	0	3	0	84	4	99
2014	Administration and operations	56	36	6	2	0	0	0	92	2	105
2014	Human resources	52	35	6	1	1	4	1	92	2	85
2014	Financial management	51	30	7	7	3	2	0	82	11	53
2014	Procurement	73	16	0	10	0	0	0	90	10	12
2014	Information management	55	25	11	2	3	4	0	84	5	46
2014	Information technology	55	33	8	3	0	1	0	89	3	396
2014	Other services to the public	74	6	13	0	0	6	0	86	0	15
2014	None of the above	57	32	6	3	1	1	0	90	5	179

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	70	26	0	4	0	0	96	4	15
2018	Compliance, inspection and enforcement	66	27	6	2	0	0	93	2	38
2018	Communications or public affairs	87	10	0	3	0	0	97	3	42
2018	Access to information and privacy	54	26	10	0	10	0	80	10	12
2018	Security	65	24	8	2	1	0	89	3	182
2018	Science and technology	68	26	5	1	0	0	94	1	98
2018	Administration and operations	71	19	4	2	3	2	92	5	75
2018	Human resources	65	24	8	1	1	1	90	2	102
2018	Financial management	77	20	2	0	0	0	98	0	48
2018	Procurement	72	19	0	9	0	0	91	9	11
2018	Information management	65	21	9	5	0	0	86	5	37
2018	Information technology	62	28	6	3	1	0	90	4	488
2018	Internal audit	77	12	0	12	0	0	88	12	10
2018	Evaluation	55	45	0	0	0	0	100	0	11
2018	Data sciences	76	16	5	3	0	0	92	3	35
2018	Policy	61	28	8	2	1	0	89	3	60
2018	Project management	59	36	0	5	0	0	95	5	32
2018	Other services to the public	77	23	0	0	0	0	100	0	14
2018	None of the above	58	26	12	1	3	0	83	4	166
2017	Client contact centre	56	28	11	6	0	0	83	6	18
2017	Communications or public affairs	85	15	0	0	0	0	100	0	27
2017	Security	63	21	8	4	4	0	84	8	146
2017	Science and technology	40	41	11	7	1	0	81	8	73
2017	Administration and operations	64	26	7	2	2	0	90	3	61
2017	Human resources	63	30	3	3	1	0	93	4	73
2017	Financial management	64	30	2	2	2	0	94	4	48
2017	Information management	56	24	12	4	4	0	80	8	25
2017	Information technology	55	33	7	4	1	0	88	5	346
2017	Evaluation	74	9	9	0	9	0	83	9	12
2017	Data sciences	71	10	14	5	0	0	81	5	21
2017	Policy	53	35	9	0	3	0	88	3	64
2017	Project management	60	30	3	7	0	0	90	7	30
2017	None of the above	53	34	7	6	1	0	87	6	138
2014	Client contact centre	74	26	0	0	0	0	100	0	16
2014	Compliance, inspection and enforcement	64	23	6	4	4	0	87	8	25
2014	Communications or public affairs	68	24	3	5	0	0	92	5	34
2014	Access to information and privacy	52	39	0	0	9	0	91	9	11
2014	Security	64	28	5	1	2	0	92	3	162
2014	Science and technology	55	32	7	5	1	0	87	6	99
2014	Administration and operations	66	25	5	2	3	0	91	4	105
2014	Human resources	63	26	9	1	1	0	89	2	85
2014	Financial management	51	36	7	4	2	0	87	6	52
2014	Procurement	57	43	0	0	0	0	100	0	12
2014	Information management	58	24	4	11	3	0	83	13	46
2014	Information technology	58	33	5	3	1	0	91	4	396
2014	Other services to the public	71	22	6	0	0	0	94	0	15
2014	None of the above	59	28	7	5	1	1	87	5	179

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	51	7	9	7	7	0	75	17	15
2018	Compliance, inspection and enforcement	34	20	13	13	6	6	9	63	22	38
2018	Communications or public affairs	40	31	5	8	5	9	3	80	14	42
2018	Access to information and privacy	28	26	10	16	10	0	10	60	29	12
2018	Security	38	28	11	7	6	5	5	73	14	183
2018	Science and technology	33	39	11	6	2	7	2	80	8	98
2018	Administration and operations	37	34	13	6	8	2	0	73	14	74
2018	Human resources	31	27	8	18	9	3	4	62	29	103
2018	Financial management	27	40	12	11	1	4	4	73	13	49
2018	Procurement	28	34	28	9	0	0	0	62	9	11
2018	Information management	30	34	15	10	0	8	3	72	11	37
2018	Information technology	32	33	16	6	4	5	5	72	11	490
2018	Internal audit	41	25	23	0	0	0	12	74	0	10
2018	Evaluation	36	27	18	9	0	9	0	70	10	11
2018	Data sciences	52	27	5	8	0	5	3	86	9	35
2018	Policy	32	32	17	13	4	2	0	65	17	60
2018	Project management	33	40	18	0	3	0	5	77	3	33
2018	Other services to the public	47	53	0	0	0	0	0	100	0	14
2018	None of the above	24	36	15	9	7	8	1	66	18	167
2017	Client contact centre	22	44	22	0	6	0	6	71	6	18
2017	Communications or public affairs	41	44	11	0	4	0	0	85	4	27
2017	Security	31	30	15	6	13	3	1	64	20	145
2017	Science and technology	29	37	18	4	6	4	3	70	10	73
2017	Administration and operations	32	27	15	7	8	10	2	66	17	62
2017	Human resources	33	22	18	18	4	3	3	57	23	73
2017	Financial management	38	33	15	6	4	0	4	73	11	48
2017	Information management	32	40	8	12	8	0	0	72	20	25
2017	Information technology	32	30	14	9	6	5	4	68	16	347
2017	Evaluation	17	40	0	0	26	9	9	69	31	12
2017	Data sciences	48	5	29	10	5	5	0	55	15	21
2017	Policy	19	42	8	15	11	5	2	64	27	63
2017	Project management	33	40	7	10	7	3	0	76	17	30
2017	None of the above	27	32	14	14	5	4	4	64	21	137
2014	Client contact centre	43	37	12	0	8	0	0	80	8	16
2014	Compliance, inspection and enforcement	37	30	17	8	8	0	0	68	15	25
2014	Communications or public affairs	33	35	5	6	14	4	3	73	22	34
2014	Access to information and privacy	9	48	26	17	0	0	0	56	17	11
2014	Security	45	25	11	7	8	2	1	73	16	162
2014	Science and technology	36	35	9	3	4	7	6	82	8	99
2014	Administration and operations	52	26	5	9	4	3	1	81	14	105
2014	Human resources	38	28	8	15	2	5	4	73	19	85
2014	Financial management	29	32	13	8	9	4	6	68	18	53
2014	Procurement	33	24	33	0	10	0	0	57	10	12
2014	Information management	31	23	8	21	10	6	2	59	33	46
2014	Information technology	37	35	13	4	2	6	3	80	6	394
2014	Other services to the public	52	26	13	0	0	0	9	86	0	15
2014	None of the above	32	30	13	10	8	3	4	66	19	179

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	48	12	12	0	0	0	77	12	15
2018	Compliance, inspection and enforcement	59	36	0	6	0	0	0	94	6	38
2018	Communications or public affairs	67	25	3	3	3	0	0	92	5	42
2018	Access to information and privacy	38	46	6	0	10	0	0	84	10	12
2018	Security	54	31	10	1	3	1	1	86	3	182
2018	Science and technology	45	37	9	6	2	1	0	82	8	98
2018	Administration and operations	63	25	4	4	3	0	0	89	7	73
2018	Human resources	52	33	7	6	1	1	0	86	7	104
2018	Financial management	56	34	7	2	1	0	0	90	3	49
2018	Procurement	65	26	9	0	0	0	0	91	0	12
2018	Information management	48	46	4	0	3	0	0	94	3	37
2018	Information technology	49	33	11	3	2	2	1	84	4	490
2018	Internal audit	47	35	7	12	0	0	0	82	12	10
2018	Evaluation	73	18	9	0	0	0	0	91	0	11
2018	Data sciences	61	27	8	3	0	0	0	89	3	35
2018	Policy	44	37	9	9	1	0	0	81	10	59
2018	Project management	61	30	0	3	0	3	2	97	3	33
2018	Other services to the public	48	38	14	0	0	0	0	86	0	15
2018	None of the above	49	33	10	2	3	2	1	84	6	165
2017	Client contact centre	33	50	11	0	0	6	0	88	0	18
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	27
2017	Security	60	29	2	5	2	1	1	91	7	144
2017	Science and technology	47	41	8	3	1	0	0	88	4	73
2017	Administration and operations	52	31	8	2	5	0	2	85	7	62
2017	Human resources	52	35	6	4	0	1	1	90	4	72
2017	Financial management	58	30	4	6	0	2	0	89	6	48
2017	Information management	76	20	4	0	0	0	0	96	0	25
2017	Information technology	53	32	8	4	1	1	0	86	5	345
2017	Evaluation	66	17	0	17	0	0	0	83	17	12
2017	Data sciences	71	29	0	0	0	0	0	100	0	21
2017	Policy	53	36	4	3	2	2	0	91	5	64
2017	Project management	43	43	7	7	0	0	0	87	7	30
2017	None of the above	57	29	4	4	4	1	1	88	8	138
2014	Client contact centre	51	37	6	0	0	6	0	94	0	16
2014	Compliance, inspection and enforcement	60	27	0	9	4	0	0	87	13	25
2014	Communications or public affairs	67	21	5	3	0	0	4	92	3	34
2014	Access to information and privacy	74	26	0	0	0	0	0	100	0	11
2014	Security	61	23	7	4	2	2	1	86	6	162
2014	Science and technology	64	27	4	1	2	1	1	92	3	99
2014	Administration and operations	67	28	0	1	1	2	1	98	2	105
2014	Human resources	56	33	5	5	0	0	1	90	5	85
2014	Financial management	46	31	11	8	2	2	0	79	10	53
2014	Procurement	76	24	0	0	0	0	0	100	0	12
2014	Information management	61	22	10	5	0	3	0	85	5	46
2014	Information technology	55	31	8	4	2	1	0	87	5	395
2014	Other services to the public	71	16	0	13	0	0	0	87	13	15
2014	None of the above	61	26	5	3	2	2	1	90	5	178

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	33	19	0	0	7	80	0	15
2018	Compliance, inspection and enforcement	64	23	10	0	3	0	87	3	38
2018	Communications or public affairs	77	21	0	0	3	0	97	3	41
2018	Access to information and privacy	38	16	26	10	10	0	54	20	12
2018	Security	51	29	11	6	2	0	80	9	183
2018	Science and technology	48	36	12	2	1	0	84	3	98
2018	Administration and operations	53	35	7	3	3	0	87	6	74
2018	Human resources	42	38	14	3	2	1	81	5	104
2018	Financial management	61	33	4	0	1	0	94	1	49
2018	Procurement	43	39	0	17	0	0	83	17	12
2018	Information management	60	30	6	2	3	0	89	5	37
2018	Information technology	46	34	15	3	2	0	80	5	488
2018	Internal audit	70	12	7	12	0	0	82	12	10
2018	Evaluation	64	18	18	0	0	0	82	0	11
2018	Data sciences	50	42	8	0	0	0	92	0	35
2018	Policy	46	38	7	8	1	0	84	9	59
2018	Project management	44	40	12	3	0	0	84	3	32
2018	Other services to the public	57	29	7	7	0	0	86	7	15
2018	None of the above	43	33	13	7	4	1	77	10	165

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	41	12	0	19	7	0	67	20	15
2018	Compliance, inspection and enforcement	21	36	6	14	11	9	3	65	29	38
2018	Communications or public affairs	45	24	15	5	5	5	0	73	11	42
2018	Access to information and privacy	18	46	10	6	20	0	0	64	26	12
2018	Security	32	22	19	13	6	8	0	59	21	182
2018	Science and technology	27	37	16	9	4	8	0	69	14	98
2018	Administration and operations	34	24	11	12	12	5	3	63	25	74
2018	Human resources	25	26	12	19	9	8	2	55	31	104
2018	Financial management	23	25	19	12	6	9	7	57	21	49
2018	Procurement	17	5	26	35	9	9	0	24	47	12
2018	Information management	25	28	12	19	6	9	0	59	28	37
2018	Information technology	25	26	17	12	10	10	1	57	25	489
2018	Internal audit	24	12	18	0	12	23	12	54	18	10
2018	Evaluation	27	36	9	9	18	0	0	64	27	11
2018	Data sciences	31	22	25	8	5	3	6	58	14	35
2018	Policy	17	22	20	27	6	7	0	42	36	60
2018	Project management	18	29	7	30	13	3	0	49	45	33
2018	Other services to the public	29	26	22	4	7	7	5	62	13	15
2018	None of the above	23	26	22	13	10	4	1	52	24	166
2017	Client contact centre	22	17	33	17	6	6	0	41	24	18
2017	Communications or public affairs	40	19	4	19	4	15	0	69	27	27
2017	Security	23	24	10	14	16	11	2	54	34	145
2017	Science and technology	17	31	19	17	8	8	0	52	27	73
2017	Administration and operations	28	18	10	13	16	13	1	54	35	62
2017	Human resources	15	35	10	16	14	4	7	55	34	73
2017	Financial management	20	25	19	11	11	11	4	53	25	48
2017	Information management	24	8	24	20	12	12	0	36	36	25
2017	Information technology	21	25	15	14	15	9	1	52	32	346
2017	Evaluation	26	40	9	0	17	9	0	72	19	12
2017	Data sciences	48	5	24	5	5	5	10	61	11	21
2017	Policy	16	27	9	28	13	6	2	46	44	64
2017	Project management	7	10	30	27	27	0	0	17	53	30
2017	None of the above	24	20	12	17	14	9	3	51	36	138
2014	Client contact centre	20	37	17	6	6	14	0	66	14	16
2014	Compliance, inspection and enforcement	28	23	24	8	17	0	0	51	25	25
2014	Communications or public affairs	39	13	9	10	13	13	4	61	28	34
2014	Access to information and privacy	44	21	9	9	9	9	0	71	19	11
2014	Security	29	18	20	14	8	10	0	53	24	162
2014	Science and technology	39	19	14	8	9	7	3	65	19	99
2014	Administration and operations	30	30	11	11	13	4	0	63	25	105
2014	Human resources	25	27	13	16	3	9	7	62	22	84
2014	Financial management	25	17	22	13	14	7	2	46	30	53
2014	Procurement	43	16	16	16	8	0	0	59	24	12
2014	Information management	21	21	11	12	21	11	3	48	38	46
2014	Information technology	26	25	16	13	10	9	1	56	26	395
2014	Other services to the public	26	19	13	19	0	22	0	58	25	15
2014	None of the above	32	23	16	8	10	9	2	61	21	179

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Security	10	90	183
2018	Science and technology	7	93	98
2018	Administration and operations	7	93	74
2018	Human resources	10	90	103
2018	Procurement	0	100	12
2018	Information management	12	88	37
2018	Information technology	6	94	489
2018	Internal audit	0	100	10
2018	Evaluation	0	100	11
2018	Policy	13	87	60
2018	None of the above	12	88	166

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Security	50	18
2018	Information technology	64	31
2018	None of the above	60	17

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Security	58	18
2018	Information technology	43	31
2018	None of the above	64	17

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Security	27	18
2018	Information technology	16	31
2018	None of the above	0	17

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Security	18
2018	Human resources	10
2018	Information technology	31
2018	None of the above	17

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	10

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2018	Security	18
2018	Human resources	10
2018	None of the above	17

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Information technology	0	31
2018	None of the above	0	17

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Information technology	49	31
2018	None of the above	43	18

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Security	35	18
2018	Information technology	18	31
2018	None of the above	37	18

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Security	50	18
2018	Information technology	38	31
2018	None of the above	49	18

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Information technology	40	31
2018	None of the above	40	18

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Security	35	18
2018	Information technology	20	31
2018	None of the above	37	18

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Security	50	18
2018	Information technology	55	31
2018	None of the above	40	18

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Security	35	18
2018	Information technology	31	31
2018	None of the above	40	18

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Security	18
2018	Human resources	10
2018	Information technology	31

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Security	29	18
2018	Human resources	0	10
2018	Information technology	13	31
2018	None of the above	28	18

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	10

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Security	41	18
2018	Human resources	48	10
2018	Information technology	39	31
2018	None of the above	51	18

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Information technology	22	31

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Security	58	18
2018	Information technology	49	31
2018	None of the above	55	18

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Security	41	18
2018	Information technology	29	31

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Information technology	20	31
2018	None of the above	28	18

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	10
2018	Information technology	24	31

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	10
2018	Information technology	0	31

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	18

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Information technology	18	31

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Information technology	27	31
2018	None of the above	40	18

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Information technology	0	29

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Information technology	21	29

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Security	0	16

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Security	0	16
2018	None of the above	0	18

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Security	0	16

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Information technology	28	29
2018	None of the above	40	18

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Security	0	16

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Security	41	16
2018	Information technology	54	29
2018	None of the above	57	18

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Security	0	16

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Security	57	16
2018	Information technology	53	29
2018	None of the above	60	18

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Security	0	16
2018	None of the above	0	18

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	19	26	0	0	19	7	65	0	15
2018	Compliance, inspection and enforcement	14	28	15	6	4	27	6	63	15	38
2018	Communications or public affairs	19	20	10	4	3	30	14	70	12	42
2018	Access to information and privacy	20	21	22	20	10	0	6	44	32	12
2018	Security	26	16	17	6	5	25	5	59	16	182
2018	Science and technology	18	17	21	5	0	32	8	57	8	98
2018	Administration and operations	31	19	10	10	8	18	3	63	24	75
2018	Human resources	20	24	13	4	7	25	6	64	16	102
2018	Financial management	31	10	21	4	1	21	12	60	8	49
2018	Procurement	17	0	9	0	0	61	13	67	0	12
2018	Information management	24	14	22	12	5	20	3	49	22	37
2018	Information technology	20	18	18	4	4	30	6	60	13	492
2018	Internal audit	0	24	23	18	0	35	0	37	28	10
2018	Evaluation	9	27	9	9	9	27	9	57	29	11
2018	Data sciences	28	8	14	5	3	32	10	62	14	35
2018	Policy	17	17	23	19	5	18	0	42	29	60
2018	Project management	21	16	30	15	7	9	2	42	24	33
2018	Other services to the public	26	14	26	7	0	7	19	55	10	15
2018	None of the above	17	17	22	8	8	24	4	47	22	166
2017	Client contact centre	28	17	28	0	6	22	0	57	7	18
2017	Communications or public affairs	18	14	15	4	0	45	4	63	7	27
2017	Security	18	12	16	8	8	32	6	49	26	145
2017	Science and technology	14	23	18	4	6	26	10	57	15	73
2017	Administration and operations	17	16	18	5	12	26	7	49	24	62
2017	Human resources	23	25	10	8	3	24	8	70	16	73
2017	Financial management	25	18	13	4	6	25	8	65	16	48
2017	Information management	32	0	28	12	0	24	4	44	17	25
2017	Information technology	15	19	14	7	5	34	5	57	20	347
2017	Evaluation	17	17	0	15	9	43	0	59	41	12
2017	Data sciences	29	10	19	0	5	29	10	62	8	21
2017	Policy	8	25	19	11	8	22	8	47	26	64
2017	Project management	3	13	20	17	13	27	7	25	45	30
2017	None of the above	17	14	19	6	9	31	4	49	22	138
2014	Client contact centre	14	6	26	0	14	41	0	33	24	16
2014	Compliance, inspection and enforcement	24	21	36	0	0	19	0	55	0	25
2014	Communications or public affairs	22	23	19	3	9	19	5	60	15	34
2014	Access to information and privacy	17	39	26	9	0	0	9	62	10	11
2014	Security	27	22	14	7	4	24	2	67	14	162
2014	Science and technology	22	20	10	2	1	40	6	76	5	99
2014	Administration and operations	28	27	13	8	6	16	3	68	16	106
2014	Human resources	20	29	11	2	3	28	7	76	7	85
2014	Financial management	25	18	23	7	5	17	6	55	15	53
2014	Procurement	16	16	16	10	0	24	16	55	18	12
2014	Information management	25	4	21	11	10	17	13	41	29	45
2014	Information technology	22	20	13	7	2	29	7	66	15	394
2014	Other services to the public	6	39	6	0	0	19	29	88	0	15
2014	None of the above	22	19	17	4	8	25	5	58	18	179

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	31	20	0	0	5	0	79	0	14
2018	Compliance, inspection and enforcement	28	37	20	4	0	10	0	73	5	38
2018	Communications or public affairs	41	37	8	0	4	10	0	87	5	42
2018	Access to information and privacy	26	27	26	10	10	0	0	54	20	12
2018	Security	45	24	13	6	4	8	0	75	11	182
2018	Science and technology	46	31	14	6	0	4	0	80	6	97
2018	Administration and operations	51	25	14	3	3	5	0	79	6	75
2018	Human resources	39	41	8	5	2	4	1	84	7	102
2018	Financial management	49	22	19	4	1	4	0	75	6	49
2018	Procurement	61	22	9	9	0	0	0	83	9	12
2018	Information management	42	23	21	2	5	8	0	71	7	37
2018	Information technology	38	32	16	4	2	7	1	76	7	493
2018	Internal audit	23	42	35	0	0	0	0	65	0	10
2018	Evaluation	27	27	9	9	0	27	0	75	13	11
2018	Data sciences	41	32	13	3	3	8	0	79	7	35
2018	Policy	36	28	21	12	0	3	0	65	13	60
2018	Project management	42	24	18	13	3	0	0	65	16	33
2018	Other services to the public	45	14	29	4	0	7	0	64	5	15
2018	None of the above	35	26	15	13	3	8	1	66	17	166
2017	Client contact centre	39	39	11	0	6	6	0	82	6	18
2017	Communications or public affairs	51	38	11	0	0	0	0	89	0	27
2017	Security	31	29	17	6	4	10	2	69	12	144
2017	Science and technology	36	38	12	6	4	4	0	77	10	73
2017	Administration and operations	37	31	13	2	10	7	0	73	13	61
2017	Human resources	31	41	14	7	0	6	1	78	7	73
2017	Financial management	42	39	6	6	2	4	0	85	9	48
2017	Information management	52	20	8	8	0	12	0	82	9	25
2017	Information technology	34	39	11	6	2	7	1	79	9	345
2017	Evaluation	43	40	0	0	9	9	0	91	9	12
2017	Data sciences	29	29	24	0	5	14	0	67	6	21
2017	Policy	28	38	22	8	1	3	0	68	9	64
2017	Project management	14	41	28	7	7	3	0	57	14	29
2017	None of the above	36	29	17	6	4	6	1	70	11	138
2014	Client contact centre	31	31	6	0	14	17	0	76	17	16
2014	Compliance, inspection and enforcement	41	15	36	0	4	4	0	58	4	25
2014	Communications or public affairs	38	30	13	6	3	7	3	76	10	34
2014	Access to information and privacy	35	30	26	9	0	0	0	65	9	11
2014	Security	43	29	17	4	3	4	0	76	7	162
2014	Science and technology	42	28	12	2	1	15	0	82	3	99
2014	Administration and operations	48	26	11	8	4	3	1	77	12	105
2014	Human resources	42	40	10	3	2	1	1	85	5	85
2014	Financial management	42	30	18	2	5	3	0	75	7	53
2014	Procurement	49	33	0	10	0	8	0	89	11	12
2014	Information management	45	30	11	4	3	4	3	81	7	46
2014	Information technology	40	34	13	4	1	7	1	81	5	395
2014	Other services to the public	22	52	13	0	0	13	0	85	0	15
2014	None of the above	38	30	11	5	5	10	1	76	11	179

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	0	100	42
2018	Access to information and privacy	0	100	12
2018	Security	6	94	182
2018	Procurement	0	100	12
2018	Information technology	4	96	493
2018	Evaluation	0	100	11
2018	Data sciences	0	100	35
2018	None of the above	7	93	166

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Security	43	11
2018	Information technology	30	21
2018	None of the above	41	12

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Security	0	11
2018	None of the above	0	12

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Security	11
2018	Information technology	21
2018	None of the above	12

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Security	0	11
2018	None of the above	0	12

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Information technology	0	21
2018	None of the above	0	12

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Security	0	11
2018	None of the above	0	12

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	12

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Security	0	11
2018	None of the above	0	12

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	12

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Information technology	30	21

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Security	51	11
2018	Information technology	50	21
2018	None of the above	45	12

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Security	0	11
2018	None of the above	0	12

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2018	Security	11
2018	Information technology	21
2018	None of the above	12

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Security	0	11
2018	Information technology	0	21

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2018	Security	11
2018	Information technology	21
2018	None of the above	12

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Information technology	53	21
2018	None of the above	41	12

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Information technology	0	21

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	12

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Security	57	11
2018	None of the above	41	12

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Information technology	0	20

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Information technology	0	20

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Information technology	0	20

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Total responses
2018	Security	10
2018	Information technology	20
2018	None of the above	12

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	Information technology	0	20

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	None of the above	41	12

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Information technology	56	20
2018	None of the above	45	12

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Security	0	10

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Information technology	49	20

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Total responses
2018	Security	10
2018	Information technology	20
2018	None of the above	12

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Security	0	10
2018	None of the above	0	12

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	29	28	0	0	22	0	65	0	15
2018	Compliance, inspection and enforcement	25	16	17	6	3	30	3	61	13	38
2018	Communications or public affairs	20	20	16	0	0	35	9	72	0	42
2018	Access to information and privacy	20	12	46	10	0	0	12	36	11	12
2018	Security	25	15	21	3	3	29	4	60	9	184
2018	Science and technology	15	19	21	2	1	34	7	59	6	98
2018	Administration and operations	31	11	23	2	5	26	2	59	10	75
2018	Human resources	23	21	14	3	2	32	4	70	8	102
2018	Financial management	29	3	17	2	1	37	10	61	7	48
2018	Procurement	9	0	9	0	0	66	15	50	0	11
2018	Information management	24	14	30	2	0	27	3	54	3	37
2018	Information technology	21	15	19	2	3	34	6	61	8	487
2018	Internal audit	0	24	30	12	0	35	0	37	18	10
2018	Evaluation	36	18	9	0	0	36	0	86	0	11
2018	Data sciences	31	11	12	2	0	37	7	75	3	35
2018	Policy	28	16	22	9	1	22	2	58	13	60
2018	Project management	31	13	19	3	3	28	2	63	9	33
2018	Other services to the public	26	14	12	22	0	7	19	55	29	15
2018	None of the above	19	17	20	3	5	30	6	57	12	166
2017	Client contact centre	17	22	17	6	0	33	6	64	9	18
2017	Communications or public affairs	22	14	11	0	4	42	8	70	7	27
2017	Security	20	13	14	3	4	40	6	60	14	145
2017	Science and technology	14	20	17	6	1	32	10	59	12	72
2017	Administration and operations	18	19	23	0	3	30	7	59	5	62
2017	Human resources	26	22	14	0	0	29	10	77	0	73
2017	Financial management	23	20	19	0	4	28	6	65	6	48
2017	Information management	36	8	20	4	0	24	8	65	6	25
2017	Information technology	18	18	16	3	2	38	6	63	9	346
2017	Evaluation	9	17	9	6	17	43	0	45	41	12
2017	Data sciences	33	5	14	5	0	38	5	67	8	21
2017	Policy	19	20	23	2	0	30	6	62	3	63
2017	Project management	3	17	13	0	3	50	13	55	9	30
2017	None of the above	22	9	15	3	2	43	6	60	10	138
2014	Client contact centre	20	28	12	0	0	41	0	80	0	16
2014	Compliance, inspection and enforcement	26	8	19	0	0	36	11	64	0	25
2014	Communications or public affairs	36	16	10	5	0	14	19	77	8	34
2014	Access to information and privacy	35	17	17	0	0	30	0	75	0	11
2014	Security	29	18	14	4	1	30	5	73	7	162
2014	Science and technology	24	15	9	0	4	42	6	75	7	99
2014	Administration and operations	28	23	13	4	4	24	3	70	11	106
2014	Human resources	22	22	15	0	0	33	9	75	0	85
2014	Financial management	29	15	26	0	2	21	8	61	2	53
2014	Procurement	16	24	19	0	0	24	16	69	0	12
2014	Information management	20	13	19	5	3	26	14	55	13	46
2014	Information technology	25	14	16	3	1	35	7	67	7	395
2014	Other services to the public	13	6	22	0	0	45	13	47	0	15
2014	None of the above	23	16	14	3	2	33	9	67	8	179

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	41	16	0	0	14	0	81	0	15
2018	Compliance, inspection and enforcement	37	33	20	0	0	10	0	78	0	38
2018	Communications or public affairs	49	33	5	0	3	10	0	92	3	42
2018	Access to information and privacy	26	32	26	10	0	0	5	62	11	12
2018	Security	47	24	14	4	3	8	0	77	8	183
2018	Science and technology	45	32	13	3	1	6	0	82	5	98
2018	Administration and operations	50	25	18	1	3	3	0	77	4	75
2018	Human resources	41	38	9	4	1	7	0	85	6	102
2018	Financial management	51	24	17	0	1	7	0	80	1	49
2018	Procurement	52	39	9	0	0	0	0	91	0	12
2018	Information management	45	30	15	2	0	9	0	82	2	37
2018	Information technology	39	31	14	4	2	9	1	78	6	491
2018	Internal audit	29	25	12	12	0	23	0	70	15	10
2018	Evaluation	45	36	0	0	0	18	0	100	0	11
2018	Data sciences	41	34	17	3	0	5	0	79	3	35
2018	Policy	44	25	20	6	1	4	0	72	7	60
2018	Project management	54	22	15	3	7	0	0	75	10	33
2018	Other services to the public	60	14	4	7	0	14	0	86	8	15
2018	None of the above	40	23	16	4	3	12	2	74	8	166
2017	Client contact centre	33	39	17	0	6	6	0	76	6	18
2017	Communications or public affairs	62	26	4	0	4	4	0	92	4	27
2017	Security	44	32	8	2	2	11	1	87	5	146
2017	Science and technology	39	34	15	1	4	6	1	78	6	73
2017	Administration and operations	41	25	18	2	5	8	2	73	7	62
2017	Human resources	39	33	12	3	0	10	3	83	3	73
2017	Financial management	56	33	2	2	2	4	0	93	4	48
2017	Information management	52	24	12	4	0	8	0	83	4	25
2017	Information technology	36	36	15	3	1	8	1	79	5	347
2017	Evaluation	51	32	9	0	9	0	0	83	9	12
2017	Data sciences	38	29	10	5	0	14	5	82	6	21
2017	Policy	44	37	14	2	0	3	0	84	2	64
2017	Project management	20	47	3	7	3	20	0	83	13	30
2017	None of the above	43	25	14	1	1	14	1	80	3	138
2014	Client contact centre	26	34	6	0	0	35	0	91	0	16
2014	Compliance, inspection and enforcement	41	11	23	4	0	17	4	66	5	25
2014	Communications or public affairs	44	20	8	5	0	13	10	83	7	34
2014	Access to information and privacy	44	56	0	0	0	0	0	100	0	11
2014	Security	42	28	12	3	1	12	1	81	4	162
2014	Science and technology	40	29	9	0	4	18	0	84	5	99
2014	Administration and operations	47	27	12	3	3	7	1	80	6	106
2014	Human resources	39	40	8	0	1	11	1	89	1	85
2014	Financial management	42	35	15	0	2	4	2	82	2	53
2014	Procurement	57	24	10	0	0	8	0	89	0	12
2014	Information management	35	29	17	2	3	9	5	75	6	45
2014	Information technology	41	32	11	4	1	11	1	83	5	394
2014	Other services to the public	13	48	19	0	0	19	0	76	0	15
2014	None of the above	43	26	14	2	2	13	1	79	4	179

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	22	12	0	4	0	0	84	4	15
2018	Compliance, inspection and enforcement	61	29	6	5	0	0	0	90	5	38
2018	Communications or public affairs	62	22	8	3	3	0	3	87	5	41
2018	Access to information and privacy	54	20	10	6	10	0	0	74	16	12
2018	Security	59	26	7	4	2	2	0	86	7	180
2018	Science and technology	64	24	9	1	1	0	0	89	2	97
2018	Administration and operations	66	23	5	3	3	0	0	88	6	74
2018	Human resources	58	29	5	1	5	2	0	89	6	103
2018	Financial management	69	20	1	4	3	2	0	91	8	49
2018	Procurement	43	39	17	0	0	0	0	83	0	12
2018	Information management	63	23	3	8	4	0	0	86	11	36
2018	Information technology	65	22	7	3	2	1	0	88	5	484
2018	Internal audit	59	30	12	0	0	0	0	88	0	10
2018	Evaluation	73	27	0	0	0	0	0	100	0	11
2018	Data sciences	62	22	8	5	3	0	0	84	8	35
2018	Policy	58	32	9	0	0	0	0	91	0	60
2018	Project management	69	25	0	7	0	0	0	93	7	33
2018	Other services to the public	71	29	0	0	0	0	0	100	0	15
2018	None of the above	59	20	9	5	3	2	1	82	9	167
2017	Client contact centre	50	28	11	6	6	0	0	78	11	18
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	27
2017	Security	61	23	6	2	6	1	0	86	8	145
2017	Science and technology	56	33	8	0	3	0	0	89	3	73
2017	Administration and operations	64	20	8	3	3	2	0	85	7	62
2017	Human resources	68	21	6	3	0	1	1	91	3	73
2017	Financial management	75	16	4	4	0	0	0	92	4	48
2017	Information management	72	12	4	8	4	0	0	84	12	25
2017	Information technology	56	25	11	4	2	2	0	83	6	347
2017	Evaluation	57	26	0	9	9	0	0	83	17	12
2017	Data sciences	67	14	10	10	0	0	0	81	10	21
2017	Policy	65	22	6	2	4	0	0	88	6	64
2017	Project management	67	20	3	7	3	0	0	87	10	30
2017	None of the above	59	24	9	3	2	1	1	85	5	138

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	41	12	0	7	0	81	7	15
2018	Compliance, inspection and enforcement	48	37	12	0	0	3	88	0	36
2018	Communications or public affairs	63	30	3	0	3	3	95	3	42
2018	Access to information and privacy	32	52	16	0	0	0	84	0	12
2018	Security	46	35	9	4	2	3	84	7	183
2018	Science and technology	31	50	13	3	0	4	84	3	98
2018	Administration and operations	61	21	12	2	2	3	84	4	75
2018	Human resources	45	41	5	4	0	4	90	4	103
2018	Financial management	36	54	4	5	0	0	91	5	49
2018	Procurement	43	22	35	0	0	0	65	0	12
2018	Information management	45	34	15	6	0	0	79	6	37
2018	Information technology	36	39	15	5	1	3	78	6	491
2018	Internal audit	47	23	12	18	0	0	70	18	10
2018	Evaluation	64	18	9	0	0	9	90	0	11
2018	Data sciences	27	51	5	10	0	6	84	11	35
2018	Policy	42	42	12	4	0	0	84	4	60
2018	Project management	44	43	10	3	0	0	87	3	33
2018	Other services to the public	48	38	14	0	0	0	86	0	15
2018	None of the above	43	37	9	3	3	5	84	6	166
2017	Client contact centre	44	39	17	0	0	0	83	0	18
2017	Communications or public affairs	67	25	4	0	0	4	96	0	27
2017	Security	40	28	15	9	3	5	72	13	146
2017	Science and technology	29	43	20	6	0	3	74	6	73
2017	Administration and operations	45	29	15	8	3	0	74	12	62
2017	Human resources	42	44	7	4	0	3	89	4	73
2017	Financial management	44	43	8	2	2	0	87	4	48
2017	Information management	44	52	4	0	0	0	96	0	25
2017	Information technology	25	48	17	6	3	2	74	9	346
2017	Evaluation	66	17	17	0	0	0	83	0	12
2017	Data sciences	38	48	5	5	0	5	90	5	21
2017	Policy	46	42	9	3	0	0	88	3	64
2017	Project management	27	40	20	10	0	3	69	10	30
2017	None of the above	37	35	15	6	1	5	76	8	138

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	14	4	4	7	75	9	15
2018	Compliance, inspection and enforcement	48	33	9	7	0	3	84	7	38
2018	Communications or public affairs	56	36	6	0	3	0	92	3	42
2018	Access to information and privacy	22	42	16	10	10	0	64	20	12
2018	Security	44	32	13	6	4	1	77	10	183
2018	Science and technology	35	39	15	6	3	3	75	9	98
2018	Administration and operations	47	31	12	6	3	2	79	9	74
2018	Human resources	35	38	10	13	2	3	74	16	104
2018	Financial management	37	47	8	7	1	0	84	8	49
2018	Procurement	35	26	26	5	0	9	66	5	12
2018	Information management	27	44	23	3	3	0	71	6	37
2018	Information technology	33	39	16	8	2	2	73	10	492
2018	Internal audit	29	18	41	0	0	12	53	0	10
2018	Evaluation	36	45	18	0	0	0	82	0	11
2018	Data sciences	34	38	11	11	3	3	74	15	35
2018	Policy	35	39	17	9	0	0	73	9	60
2018	Project management	29	58	7	7	0	0	87	7	33
2018	Other services to the public	55	23	22	0	0	0	78	0	15
2018	None of the above	39	34	12	7	5	2	75	13	167
2017	Client contact centre	17	39	11	22	11	0	56	33	18
2017	Communications or public affairs	44	44	4	4	0	4	92	4	27
2017	Security	27	47	12	8	5	1	75	13	145
2017	Science and technology	25	39	25	7	4	0	63	11	73
2017	Administration and operations	35	39	10	8	8	0	74	16	62
2017	Human resources	26	54	8	10	1	1	81	11	73
2017	Financial management	41	42	11	2	4	0	83	6	47
2017	Information management	44	28	12	8	8	0	72	16	25
2017	Information technology	28	43	15	7	6	1	71	13	347
2017	Evaluation	43	34	9	6	9	0	77	15	12
2017	Data sciences	33	38	5	19	5	0	71	24	21
2017	Policy	35	40	14	5	4	2	76	9	64
2017	Project management	20	40	23	17	0	0	60	17	30
2017	None of the above	25	38	16	12	4	4	66	17	138

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	30	0	0	14	0	0	86	14	15
2018	Compliance, inspection and enforcement	46	21	19	11	3	0	0	67	14	38
2018	Communications or public affairs	45	31	14	8	3	0	0	76	10	42
2018	Access to information and privacy	22	21	26	10	20	0	0	44	30	12
2018	Security	45	29	19	5	2	1	0	75	7	183
2018	Science and technology	38	33	17	6	6	0	0	72	11	98
2018	Administration and operations	35	33	18	10	4	0	0	68	14	75
2018	Human resources	54	26	11	3	6	0	1	80	9	103
2018	Financial management	42	24	21	4	9	0	0	66	13	49
2018	Procurement	26	5	35	9	9	9	9	37	21	12
2018	Information management	47	23	17	9	2	0	3	71	12	37
2018	Information technology	32	35	17	8	7	0	1	68	15	492
2018	Internal audit	47	23	7	12	12	0	0	70	23	10
2018	Evaluation	45	0	18	18	18	0	0	45	36	11
2018	Data sciences	29	33	15	13	9	0	0	63	23	34
2018	Policy	35	32	13	7	14	0	0	66	20	60
2018	Project management	29	38	12	11	10	0	0	67	21	32
2018	Other services to the public	29	40	4	7	14	0	5	73	23	15
2018	None of the above	37	23	19	12	6	0	2	61	19	165
2017	Client contact centre	39	33	6	11	6	0	6	76	18	18
2017	Communications or public affairs	66	23	11	0	0	0	0	89	0	27
2017	Security	50	28	12	4	4	0	2	80	8	145
2017	Science and technology	42	28	19	3	7	0	1	71	10	73
2017	Administration and operations	58	26	7	7	3	0	0	84	10	62
2017	Human resources	60	21	13	1	4	0	1	82	5	72
2017	Financial management	47	21	11	13	8	0	0	68	21	48
2017	Information management	60	12	16	4	4	0	4	75	8	25
2017	Information technology	45	29	13	6	6	0	1	75	12	347
2017	Evaluation	57	26	17	0	0	0	0	83	0	12
2017	Data sciences	29	52	19	0	0	0	0	81	0	21
2017	Policy	37	34	14	3	10	0	2	73	13	64
2017	Project management	30	37	17	7	7	0	3	69	14	30
2017	None of the above	44	31	14	3	5	1	1	77	9	138

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	29	16	19	7	0	58	26	15
2018	Compliance, inspection and enforcement	32	32	25	9	3	0	64	11	38
2018	Communications or public affairs	18	34	23	15	10	0	52	25	42
2018	Access to information and privacy	0	6	42	30	22	0	6	52	12
2018	Security	32	34	22	8	5	0	66	13	184
2018	Science and technology	23	39	28	7	3	0	62	10	98
2018	Administration and operations	13	44	29	8	6	0	57	13	75
2018	Human resources	13	31	27	16	13	0	44	29	103
2018	Financial management	28	24	22	17	9	0	53	25	49
2018	Procurement	9	31	26	35	0	0	39	35	12
2018	Information management	41	22	15	10	12	0	63	22	37
2018	Information technology	23	30	30	10	6	1	54	16	492
2018	Internal audit	23	47	18	12	0	0	70	12	10
2018	Evaluation	27	55	18	0	0	0	82	0	11
2018	Data sciences	34	30	23	10	3	0	64	13	34
2018	Policy	15	33	29	17	6	0	48	23	60
2018	Project management	20	28	17	21	13	0	48	35	33
2018	Other services to the public	26	38	22	14	0	0	64	14	15
2018	None of the above	24	35	26	9	3	2	60	13	165
2017	Client contact centre	17	11	44	17	11	0	28	28	18
2017	Communications or public affairs	19	34	28	11	8	0	53	19	27
2017	Security	28	35	20	10	6	1	64	16	146
2017	Science and technology	17	41	29	13	0	0	58	13	73
2017	Administration and operations	30	47	18	3	1	0	77	5	62
2017	Human resources	17	33	30	12	8	0	49	20	73
2017	Financial management	15	36	23	18	8	0	51	26	48
2017	Information management	32	40	16	8	4	0	72	12	25
2017	Information technology	20	39	26	11	3	1	60	14	347
2017	Evaluation	17	49	26	9	0	0	66	9	12
2017	Data sciences	30	40	20	0	5	5	74	5	20
2017	Policy	19	32	26	15	8	0	51	23	64
2017	Project management	13	37	23	10	10	7	54	21	30
2017	None of the above	28	29	19	11	10	3	59	22	138

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	28	28	5	0	8	0	64	5	14
2018	Compliance, inspection and enforcement	41	38	12	3	6	0	0	80	9	38
2018	Communications or public affairs	29	38	13	18	3	0	0	67	20	42
2018	Access to information and privacy	12	22	30	20	16	0	0	34	36	12
2018	Security	48	29	16	7	1	0	1	77	7	182
2018	Science and technology	43	41	12	3	2	0	0	83	5	97
2018	Administration and operations	29	50	10	7	4	0	0	79	11	75
2018	Human resources	26	31	26	6	9	0	1	58	16	103
2018	Financial management	37	17	32	10	4	0	0	54	14	49
2018	Procurement	9	26	31	17	9	0	9	38	28	12
2018	Information management	42	22	18	6	11	0	0	65	17	37
2018	Information technology	37	31	19	8	4	0	1	69	12	489
2018	Internal audit	23	65	0	12	0	0	0	88	12	10
2018	Evaluation	55	36	9	0	0	0	0	91	0	11
2018	Data sciences	70	19	8	0	0	3	0	92	0	34
2018	Policy	25	35	24	9	7	0	0	60	16	60
2018	Project management	24	29	25	22	0	0	0	54	22	33
2018	Other services to the public	48	30	14	7	0	0	0	78	7	15
2018	None of the above	43	30	18	5	1	0	3	75	7	163
2017	Client contact centre	28	33	6	17	11	0	6	65	29	18
2017	Communications or public affairs	36	34	30	0	0	0	0	70	0	27
2017	Security	41	36	14	5	2	0	2	79	7	146
2017	Science and technology	34	42	14	8	0	0	1	78	8	73
2017	Administration and operations	47	37	10	5	2	0	0	84	6	62
2017	Human resources	25	30	24	16	4	0	1	56	20	73
2017	Financial management	19	35	19	16	8	0	2	55	25	48
2017	Information management	48	32	16	0	4	0	0	80	4	25
2017	Information technology	36	38	17	7	1	0	1	74	9	347
2017	Evaluation	34	26	32	0	0	0	9	65	0	12
2017	Data sciences	81	14	0	0	0	0	5	100	0	21
2017	Policy	27	31	29	8	4	0	0	59	12	63
2017	Project management	27	37	20	3	7	0	7	68	11	30
2017	None of the above	39	34	9	11	3	0	4	76	14	138

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	7	52	12	14	7	0	16	28	15
2018	Compliance, inspection and enforcement	35	20	15	19	11	0	0	55	30	38
2018	Communications or public affairs	27	30	20	15	8	0	0	57	23	42
2018	Access to information and privacy	6	16	15	46	16	0	0	22	62	12
2018	Security	26	28	25	12	7	1	0	55	19	180
2018	Science and technology	19	32	28	16	5	0	0	51	21	98
2018	Administration and operations	20	34	29	14	4	0	0	53	18	75
2018	Human resources	13	24	33	11	19	0	0	37	30	104
2018	Financial management	26	33	26	10	4	0	0	59	14	49
2018	Procurement	9	17	48	26	0	0	0	26	26	12
2018	Information management	20	24	22	9	24	0	0	44	34	37
2018	Information technology	19	29	27	15	8	0	1	49	24	487
2018	Internal audit	35	29	25	12	0	0	0	64	12	10
2018	Evaluation	64	18	9	0	9	0	0	82	9	11
2018	Data sciences	36	22	24	13	5	0	0	58	18	34
2018	Policy	26	18	24	23	7	0	2	45	30	60
2018	Project management	5	35	20	30	10	0	0	40	40	33
2018	Other services to the public	5	28	31	20	16	0	0	33	36	14
2018	None of the above	22	27	26	17	8	0	1	49	25	164
2017	Client contact centre	17	6	39	22	11	0	6	24	35	18
2017	Communications or public affairs	23	36	11	19	8	4	0	61	27	27
2017	Security	19	38	20	13	9	0	1	57	22	146
2017	Science and technology	14	28	30	20	7	0	1	42	28	73
2017	Administration and operations	40	25	21	10	3	2	0	66	13	62
2017	Human resources	19	25	28	21	8	0	0	44	28	73
2017	Financial management	23	40	24	4	6	0	2	65	11	48
2017	Information management	24	28	32	12	4	0	0	52	16	25
2017	Information technology	17	31	27	17	8	0	0	49	25	347
2017	Evaluation	26	51	15	0	9	0	0	77	9	12
2017	Data sciences	33	38	19	0	5	0	5	75	5	21
2017	Policy	16	40	19	14	10	0	0	57	25	63
2017	Project management	7	10	43	17	17	3	3	18	36	30
2017	None of the above	17	32	22	15	10	0	4	51	26	137

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	33	0	0	0	7	0	100	0	15
2018	Compliance, inspection and enforcement	70	21	6	2	0	0	2	93	2	38
2018	Communications or public affairs	59	33	5	0	0	0	3	95	0	42
2018	Access to information and privacy	67	23	0	0	0	0	11	100	0	11
2018	Security	58	25	8	4	1	1	3	87	5	183
2018	Science and technology	64	23	9	3	0	0	1	88	3	98
2018	Administration and operations	51	28	11	2	2	0	5	84	5	75
2018	Human resources	52	28	12	7	2	0	0	80	8	103
2018	Financial management	54	19	13	12	0	0	2	75	13	48
2018	Procurement	43	22	17	0	0	0	17	79	0	12
2018	Information management	70	14	5	12	0	0	0	84	12	36
2018	Information technology	59	25	8	3	2	0	2	87	5	492
2018	Internal audit	46	36	18	0	0	0	0	82	0	10
2018	Evaluation	73	18	9	0	0	0	0	91	0	11
2018	Data sciences	73	16	5	3	0	0	3	92	3	34
2018	Policy	53	22	16	5	2	0	2	76	7	60
2018	Project management	49	16	20	7	5	0	3	68	12	33
2018	Other services to the public	81	4	14	0	0	0	0	86	0	15
2018	None of the above	67	15	9	3	2	0	5	86	5	165
2017	Client contact centre	44	28	6	6	6	0	11	81	13	18
2017	Communications or public affairs	82	8	10	0	0	0	0	90	0	27
2017	Security	53	31	6	3	0	0	8	91	3	146
2017	Science and technology	52	37	7	1	0	0	2	92	1	73
2017	Administration and operations	63	23	9	0	2	0	3	89	2	62
2017	Human resources	49	28	11	2	0	0	10	85	3	72
2017	Financial management	38	36	16	2	4	0	4	77	6	48
2017	Information management	84	12	0	0	0	0	4	100	0	25
2017	Information technology	58	26	10	2	1	0	3	87	3	347
2017	Evaluation	77	15	0	9	0	0	0	91	9	12
2017	Data sciences	71	10	10	0	0	0	10	89	0	21
2017	Policy	54	24	13	2	3	0	5	82	5	64
2017	Project management	40	27	17	3	3	0	10	74	7	30
2017	None of the above	51	23	10	3	3	1	9	82	8	138

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	23	0	7	0	0	70	7	15
2018	Compliance, inspection and enforcement	60	22	6	12	0	0	0	82	12	38
2018	Communications or public affairs	51	31	15	0	3	0	0	82	3	42
2018	Access to information and privacy	22	56	12	10	0	0	0	78	10	12
2018	Security	49	29	13	6	2	0	0	78	8	183
2018	Science and technology	46	27	20	5	2	0	0	73	7	98
2018	Administration and operations	42	34	12	5	7	0	0	76	12	75
2018	Human resources	37	24	22	12	5	0	0	62	17	103
2018	Financial management	42	19	19	12	9	0	0	60	21	49
2018	Procurement	31	26	26	9	9	0	0	57	17	12
2018	Information management	45	32	9	14	0	0	0	77	14	37
2018	Information technology	42	31	16	6	4	0	1	74	10	488
2018	Internal audit	46	36	18	0	0	0	0	82	0	10
2018	Evaluation	45	45	9	0	0	0	0	91	0	11
2018	Data sciences	55	27	15	3	0	0	0	82	3	34
2018	Policy	36	29	14	10	10	0	0	66	20	60
2018	Project management	19	38	22	15	7	0	0	57	21	33
2018	Other services to the public	50	35	15	0	0	0	0	85	0	14
2018	None of the above	41	30	19	3	5	0	2	72	9	165
2017	Client contact centre	28	39	28	6	0	0	0	67	6	18
2017	Communications or public affairs	37	22	34	4	0	4	0	61	4	27
2017	Security	42	31	18	5	3	0	1	73	8	145
2017	Science and technology	33	36	24	4	3	0	0	69	7	73
2017	Administration and operations	40	39	13	7	2	0	0	79	8	61
2017	Human resources	29	47	18	4	2	0	0	76	7	73
2017	Financial management	36	32	19	8	4	0	0	69	12	47
2017	Information management	48	36	12	4	0	0	0	84	4	25
2017	Information technology	36	37	14	9	3	0	0	73	13	347
2017	Evaluation	51	32	9	9	0	0	0	83	9	12
2017	Data sciences	43	33	10	5	10	0	0	76	14	21
2017	Policy	30	37	18	6	9	0	0	67	15	64
2017	Project management	23	47	17	3	10	0	0	70	13	30
2017	None of the above	38	30	12	13	6	0	1	69	19	138

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	43	22	4	4	0	0	70	9	15
2018	Compliance, inspection and enforcement	38	33	11	14	3	0	0	72	17	38
2018	Communications or public affairs	45	37	13	3	3	0	0	82	5	42
2018	Access to information and privacy	22	46	32	0	0	0	0	68	0	12
2018	Security	35	32	21	8	3	1	1	68	11	183
2018	Science and technology	39	31	18	11	2	0	0	69	13	98
2018	Administration and operations	49	37	11	2	2	0	0	86	3	75
2018	Human resources	23	32	30	9	5	1	0	56	13	104
2018	Financial management	36	40	17	4	2	0	0	76	7	49
2018	Procurement	35	48	9	9	0	0	0	83	9	12
2018	Information management	39	26	26	9	0	0	0	65	9	36
2018	Information technology	32	36	20	7	3	1	0	69	10	491
2018	Internal audit	35	36	12	18	0	0	0	70	18	10
2018	Evaluation	27	55	18	0	0	0	0	82	0	11
2018	Data sciences	36	36	17	6	5	0	0	72	11	35
2018	Policy	36	31	23	9	0	0	0	68	9	60
2018	Project management	9	58	25	5	3	0	0	67	9	33
2018	Other services to the public	38	33	22	7	0	0	0	71	7	15
2018	None of the above	28	38	16	11	4	1	2	67	16	166
2017	Client contact centre	33	50	17	0	0	0	0	83	0	18
2017	Communications or public affairs	44	44	8	0	0	4	0	92	0	27
2017	Security	34	36	15	6	7	0	2	72	13	144
2017	Science and technology	26	36	16	18	4	0	0	62	22	73
2017	Administration and operations	49	31	13	5	2	0	0	81	7	62
2017	Human resources	23	36	29	8	1	1	1	60	10	73
2017	Financial management	33	40	13	11	2	2	0	74	13	48
2017	Information management	40	32	20	8	0	0	0	72	8	25
2017	Information technology	35	34	17	9	4	0	0	70	14	347
2017	Evaluation	26	40	17	9	9	0	0	66	17	12
2017	Data sciences	29	48	24	0	0	0	0	76	0	21
2017	Policy	14	45	26	13	2	0	0	60	14	64
2017	Project management	17	47	20	10	7	0	0	63	17	30
2017	None of the above	30	36	16	11	4	0	3	68	16	138

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	55	12	7	4	7	0	75	12	15
2018	Compliance, inspection and enforcement	27	35	20	17	0	0	0	63	17	38
2018	Communications or public affairs	38	34	18	5	5	0	0	72	10	42
2018	Access to information and privacy	16	36	48	0	0	0	0	52	0	12
2018	Security	29	35	22	8	6	1	0	64	14	183
2018	Science and technology	26	40	24	7	3	0	0	66	10	98
2018	Administration and operations	31	42	16	7	4	0	0	73	11	75
2018	Human resources	20	42	14	18	6	1	0	62	24	104
2018	Financial management	31	37	20	11	2	0	0	67	13	49
2018	Procurement	17	48	9	26	0	0	0	65	26	12
2018	Information management	21	27	31	17	5	0	0	48	22	36
2018	Information technology	25	36	21	11	6	0	0	61	17	489
2018	Internal audit	12	59	23	7	0	0	0	70	7	10
2018	Evaluation	27	36	18	0	18	0	0	64	18	11
2018	Data sciences	37	25	24	6	8	0	0	62	14	35
2018	Policy	19	36	26	15	4	0	0	55	19	60
2018	Project management	14	28	50	9	0	0	0	42	9	33
2018	Other services to the public	41	26	26	7	0	0	0	67	7	15
2018	None of the above	24	36	22	13	4	0	1	61	18	165
2017	Client contact centre	22	33	28	11	6	0	0	56	17	18
2017	Communications or public affairs	30	36	15	15	0	4	0	69	16	27
2017	Security	31	29	26	7	6	0	1	60	14	145
2017	Science and technology	26	29	29	11	6	0	0	55	17	73
2017	Administration and operations	31	45	14	8	2	0	0	76	9	62
2017	Human resources	19	31	26	15	7	1	0	52	22	73
2017	Financial management	28	36	23	8	4	0	0	64	13	48
2017	Information management	32	28	28	8	4	0	0	60	12	25
2017	Information technology	21	41	23	11	5	0	0	61	16	346
2017	Evaluation	17	43	32	9	0	0	0	60	9	12
2017	Data sciences	14	52	24	5	0	0	5	70	5	21
2017	Policy	11	46	25	14	3	0	0	58	17	64
2017	Project management	7	33	33	20	7	0	0	40	27	30
2017	None of the above	20	34	26	10	7	0	3	55	17	138

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	45	22	7	4	0	0	67	12	15
2018	Compliance, inspection and enforcement	34	32	11	16	7	0	0	65	23	38
2018	Communications or public affairs	39	25	28	8	0	0	0	65	8	42
2018	Access to information and privacy	16	58	16	10	0	0	0	74	10	12
2018	Security	33	30	20	10	6	1	0	64	16	184
2018	Science and technology	27	37	25	9	2	0	0	64	11	97
2018	Administration and operations	36	34	20	7	3	0	0	70	10	74
2018	Human resources	29	27	25	12	8	0	0	55	20	104
2018	Financial management	38	29	22	11	0	0	0	67	11	49
2018	Procurement	26	22	35	17	0	0	0	48	17	12
2018	Information management	32	23	37	6	2	0	0	55	8	36
2018	Information technology	27	36	20	10	6	1	0	63	16	489
2018	Internal audit	29	41	7	12	12	0	0	70	23	10
2018	Evaluation	27	45	18	0	9	0	0	73	9	11
2018	Data sciences	27	43	14	11	5	0	0	69	16	35
2018	Policy	28	34	22	11	4	0	0	63	15	60
2018	Project management	24	20	33	24	0	0	0	44	24	33
2018	Other services to the public	55	19	19	7	0	0	0	74	7	15
2018	None of the above	23	37	19	16	4	1	1	61	20	165
2017	Client contact centre	39	33	11	11	6	0	0	72	17	18
2017	Communications or public affairs	43	42	11	0	0	4	0	88	0	27
2017	Security	28	33	20	10	7	0	1	62	17	145
2017	Science and technology	23	28	27	18	4	0	0	51	22	73
2017	Administration and operations	35	36	12	15	3	0	0	71	18	62
2017	Human resources	25	37	29	7	1	1	0	62	8	73
2017	Financial management	34	35	19	8	4	0	0	69	13	48
2017	Information management	40	20	16	20	4	0	0	60	24	25
2017	Information technology	25	35	22	13	5	0	0	60	18	347
2017	Evaluation	15	34	43	0	9	0	0	49	9	12
2017	Data sciences	24	52	14	10	0	0	0	76	10	21
2017	Policy	22	37	20	16	5	0	0	59	21	64
2017	Project management	13	43	13	20	10	0	0	57	30	30
2017	None of the above	24	33	16	16	9	0	2	58	26	138

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	48	16	14	7	0	0	62	22	15
2018	Compliance, inspection and enforcement	42	26	16	10	6	0	0	68	16	38
2018	Communications or public affairs	51	26	17	3	3	0	0	78	5	41
2018	Access to information and privacy	26	10	42	11	10	0	0	36	21	12
2018	Security	32	37	21	5	4	0	0	70	9	183
2018	Science and technology	30	37	23	8	2	0	0	66	10	97
2018	Administration and operations	36	31	28	3	3	0	0	67	6	74
2018	Human resources	21	45	19	9	6	0	1	66	15	104
2018	Financial management	35	43	15	8	0	0	0	77	8	48
2018	Procurement	17	31	35	17	0	0	0	48	17	12
2018	Information management	43	24	17	9	5	0	3	69	14	36
2018	Information technology	32	33	23	9	2	0	0	66	11	485
2018	Internal audit	12	35	18	29	7	0	0	46	36	10
2018	Evaluation	27	36	18	0	18	0	0	64	18	11
2018	Data sciences	37	32	20	8	2	0	0	70	10	35
2018	Policy	32	35	16	13	4	0	0	67	17	60
2018	Project management	18	49	22	12	0	0	0	67	12	33
2018	Other services to the public	34	19	26	14	7	0	0	52	22	15
2018	None of the above	28	37	16	13	3	1	2	67	17	165
2017	Client contact centre	22	33	17	17	11	0	0	56	28	18
2017	Communications or public affairs	40	45	8	4	0	4	0	88	4	27
2017	Security	29	32	18	15	4	0	2	62	19	143
2017	Science and technology	35	30	22	8	3	1	0	66	11	72
2017	Administration and operations	26	48	14	8	3	0	0	74	12	62
2017	Human resources	16	51	19	10	3	1	0	68	13	73
2017	Financial management	36	32	22	8	2	0	0	68	11	48
2017	Information management	48	32	20	0	0	0	0	80	0	25
2017	Information technology	29	41	19	8	3	0	1	70	11	346
2017	Evaluation	34	17	40	9	0	0	0	51	9	12
2017	Data sciences	48	38	5	10	0	0	0	86	10	21
2017	Policy	28	36	22	11	3	0	0	64	14	64
2017	Project management	17	60	17	3	3	0	0	77	7	30
2017	None of the above	27	34	23	6	7	1	3	63	13	138

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	74	14	4	0	0	7	0	95	0	15
2018	Compliance, inspection and enforcement	58	25	18	0	0	0	0	82	0	38
2018	Communications or public affairs	76	9	9	3	3	0	0	86	5	42
2018	Access to information and privacy	26	32	21	20	0	0	0	58	20	12
2018	Security	64	18	11	6	1	0	0	82	7	184
2018	Science and technology	48	26	12	7	7	0	0	73	14	97
2018	Administration and operations	62	16	11	5	6	0	0	78	11	74
2018	Human resources	47	24	11	13	5	0	0	71	18	103
2018	Financial management	62	21	7	7	1	0	2	85	8	49
2018	Procurement	35	13	26	9	9	0	9	53	19	12
2018	Information management	66	13	11	5	0	0	6	83	5	36
2018	Information technology	53	21	11	8	6	0	1	75	14	486
2018	Evaluation	55	18	9	0	18	0	0	73	18	11
2018	Data sciences	42	19	12	12	14	0	0	61	27	35
2018	Policy	58	15	10	13	3	0	2	74	16	58
2018	Project management	72	10	9	0	7	0	3	84	7	33
2018	Other services to the public	70	12	19	0	0	0	0	81	0	15
2018	None of the above	50	21	14	7	4	0	3	74	11	165
2017	Client contact centre	44	22	11	17	6	0	0	67	22	18
2017	Communications or public affairs	66	19	8	8	0	0	0	85	8	27
2017	Security	54	20	12	5	7	1	1	75	12	146
2017	Science and technology	38	27	12	11	11	0	0	66	22	73
2017	Administration and operations	60	21	12	3	5	0	0	80	8	62
2017	Human resources	37	23	26	7	5	0	1	61	12	73
2017	Financial management	65	14	11	4	4	2	0	81	8	48
2017	Information management	64	28	8	0	0	0	0	92	0	25
2017	Information technology	45	21	18	10	6	0	0	66	16	347
2017	Evaluation	51	17	6	17	9	0	0	68	26	12
2017	Data sciences	38	29	5	14	14	0	0	67	29	21
2017	Policy	51	19	19	10	2	0	0	70	11	64
2017	Project management	40	20	17	13	10	0	0	60	23	30
2017	None of the above	48	30	9	6	5	0	2	79	12	138

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	74	7	12	0	0	7	0	88	0	15
2018	Compliance, inspection and enforcement	81	11	4	0	0	0	3	95	0	38
2018	Communications or public affairs	82	8	3	0	3	0	5	95	3	42
2018	Access to information and privacy	52	22	20	0	0	0	5	79	0	12
2018	Security	77	14	4	2	1	0	2	93	3	182
2018	Science and technology	78	11	4	2	2	1	2	92	5	98
2018	Administration and operations	76	6	7	5	2	0	6	86	6	75
2018	Human resources	75	13	6	1	1	1	3	92	2	104
2018	Financial management	73	6	7	0	3	0	11	89	4	49
2018	Procurement	52	22	9	9	0	0	9	81	9	12
2018	Information management	84	10	5	0	2	0	0	93	2	36
2018	Information technology	78	11	4	2	2	0	3	92	4	489
2018	Internal audit	77	12	0	12	0	0	0	88	12	10
2018	Evaluation	82	9	9	0	0	0	0	91	0	11
2018	Data sciences	81	5	6	6	2	0	0	86	8	35
2018	Policy	81	14	0	2	0	0	4	98	2	58
2018	Project management	87	3	7	0	0	0	3	93	0	33
2018	Other services to the public	91	4	4	0	0	0	0	96	0	15
2018	None of the above	70	8	10	3	2	0	6	83	5	165

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	84	0	4	0	4	7	0	91	5	15
2018	Compliance, inspection and enforcement	76	10	9	0	3	0	3	88	3	38
2018	Communications or public affairs	81	12	3	0	0	0	5	97	0	42
2018	Access to information and privacy	58	20	6	0	10	0	5	83	11	12
2018	Security	81	12	4	0	2	0	0	94	2	182
2018	Science and technology	80	14	3	3	0	0	0	94	3	98
2018	Administration and operations	75	12	6	3	2	0	2	89	5	75
2018	Human resources	80	13	3	2	1	0	1	94	3	104
2018	Financial management	73	17	4	0	1	0	4	94	1	49
2018	Procurement	62	28	0	0	0	0	9	100	0	11
2018	Information management	68	23	7	3	0	0	0	90	3	36
2018	Information technology	81	8	4	2	2	0	2	91	4	489
2018	Internal audit	88	0	12	0	0	0	0	88	0	10
2018	Evaluation	82	0	9	0	0	0	9	90	0	11
2018	Data sciences	88	8	0	3	0	0	0	97	3	34
2018	Policy	67	18	5	6	3	1	0	86	9	60
2018	Project management	73	17	3	7	0	0	0	90	7	32
2018	Other services to the public	74	19	7	0	0	0	0	93	0	15
2018	None of the above	72	12	5	1	4	0	6	89	6	165
2017	Client contact centre	83	0	17	0	0	0	0	83	0	18
2017	Communications or public affairs	96	0	4	0	0	0	0	96	0	27
2017	Security	75	11	3	2	3	1	4	91	6	146
2017	Science and technology	82	11	1	3	1	0	1	94	4	73
2017	Administration and operations	78	13	2	2	3	2	0	93	5	61
2017	Human resources	81	14	0	1	1	1	1	98	2	73
2017	Financial management	87	6	2	2	2	0	0	94	4	48
2017	Information management	80	20	0	0	0	0	0	100	0	25
2017	Information technology	80	9	4	2	2	0	2	91	4	345
2017	Evaluation	74	17	0	0	9	0	0	91	9	12
2017	Data sciences	81	5	10	0	0	0	5	90	0	21
2017	Policy	67	15	6	8	3	0	0	83	11	64
2017	Project management	70	10	10	3	7	0	0	80	10	30
2017	None of the above	76	11	2	3	3	0	4	91	7	138

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	33	4	7	0	7	0	88	8	15
2018	Compliance, inspection and enforcement	64	30	6	0	0	0	0	94	0	38
2018	Communications or public affairs	65	24	3	0	5	0	3	92	5	41
2018	Access to information and privacy	42	36	16	6	0	0	0	78	6	12
2018	Security	70	22	5	1	1	0	0	93	2	183
2018	Science and technology	66	28	5	1	1	0	0	94	2	98
2018	Administration and operations	62	25	11	2	0	0	0	87	2	75
2018	Human resources	61	23	9	5	1	0	1	86	6	104
2018	Financial management	64	19	16	0	1	0	0	82	1	49
2018	Procurement	57	35	0	9	0	0	0	91	9	12
2018	Information management	71	14	12	0	3	0	0	85	3	37
2018	Information technology	60	30	6	2	1	0	0	91	3	492
2018	Internal audit	41	59	0	0	0	0	0	100	0	10
2018	Evaluation	82	18	0	0	0	0	0	100	0	11
2018	Data sciences	60	30	10	0	0	0	0	90	0	35
2018	Policy	56	24	9	4	8	0	0	80	11	60
2018	Project management	54	31	7	8	0	0	0	85	8	33
2018	Other services to the public	67	17	16	0	0	0	0	84	0	14
2018	None of the above	61	22	12	2	1	0	1	84	4	166
2017	Client contact centre	61	39	0	0	0	0	0	100	0	18
2017	Communications or public affairs	58	34	4	0	4	0	0	92	4	27
2017	Security	57	28	10	1	2	1	1	87	3	146
2017	Science and technology	65	23	7	3	3	0	0	88	6	73
2017	Administration and operations	68	25	3	2	2	0	0	93	3	61
2017	Human resources	54	27	18	0	0	0	1	82	0	73
2017	Financial management	65	25	6	0	4	0	0	89	4	48
2017	Information management	75	25	0	0	0	0	0	100	0	24
2017	Information technology	59	27	7	3	2	0	1	87	6	346
2017	Evaluation	77	9	15	0	0	0	0	85	0	12
2017	Data sciences	70	25	5	0	0	0	0	95	0	20
2017	Policy	48	34	16	2	0	0	0	83	2	64
2017	Project management	47	40	0	7	3	0	3	90	10	30
2017	None of the above	57	27	9	4	1	0	1	85	6	138

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	36	4	4	0	7	0	91	5	15
2018	Compliance, inspection and enforcement	61	13	10	9	7	0	0	74	16	38
2018	Communications or public affairs	65	20	9	3	3	0	0	86	5	42
2018	Access to information and privacy	42	25	22	0	10	0	0	68	10	12
2018	Security	63	20	10	2	4	1	0	84	6	183
2018	Science and technology	67	22	8	2	1	0	0	89	2	98
2018	Administration and operations	75	18	5	2	2	0	0	92	3	75
2018	Human resources	54	22	11	7	6	0	1	77	12	104
2018	Financial management	63	21	9	4	1	0	2	85	6	49
2018	Procurement	61	0	13	26	0	0	0	61	26	12
2018	Information management	63	17	14	2	5	0	0	79	6	37
2018	Information technology	62	22	7	6	2	0	1	85	8	492
2018	Internal audit	52	18	7	23	0	0	0	70	23	10
2018	Evaluation	82	18	0	0	0	0	0	100	0	11
2018	Data sciences	70	17	4	3	6	0	0	87	9	35
2018	Policy	62	25	8	2	4	0	0	87	6	60
2018	Project management	57	30	10	3	0	0	0	87	3	33
2018	Other services to the public	84	8	8	0	0	0	0	92	0	14
2018	None of the above	58	21	10	5	5	0	1	80	10	166
2017	Client contact centre	50	39	6	6	0	0	0	89	6	18
2017	Communications or public affairs	89	8	0	0	4	0	0	96	4	27
2017	Security	64	17	7	5	5	0	2	83	10	146
2017	Science and technology	59	27	6	6	3	0	0	86	8	73
2017	Administration and operations	70	21	2	3	3	0	0	92	7	62
2017	Human resources	62	21	10	3	1	0	3	86	4	71
2017	Financial management	60	28	6	4	2	0	0	87	6	48
2017	Information management	64	16	16	0	4	0	0	80	4	25
2017	Information technology	66	19	7	4	3	0	1	86	7	344
2017	Evaluation	66	17	0	9	9	0	0	83	17	12
2017	Data sciences	86	5	10	0	0	0	0	90	0	21
2017	Policy	50	30	12	6	2	0	0	80	8	64
2017	Project management	43	27	10	7	13	0	0	70	20	30
2017	None of the above	57	27	9	4	1	0	2	86	5	137

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	22	14	0	0	30	79	0	15
2018	Compliance, inspection and enforcement	44	19	4	0	0	33	93	0	38
2018	Communications or public affairs	66	7	3	0	0	25	97	0	41
2018	Access to information and privacy	41	17	11	0	0	32	84	0	11
2018	Security	67	10	5	1	0	16	92	1	183
2018	Science and technology	52	16	4	1	0	27	94	1	96
2018	Administration and operations	63	10	5	2	0	20	92	2	74
2018	Human resources	63	9	5	4	0	20	89	4	103
2018	Financial management	51	19	2	0	0	29	97	0	49
2018	Procurement	57	0	0	9	0	35	87	13	12
2018	Information management	66	9	3	0	0	22	96	0	36
2018	Information technology	60	10	4	1	0	24	92	2	488
2018	Internal audit	59	7	0	0	0	35	100	0	10
2018	Evaluation	64	0	0	0	0	36	100	0	11
2018	Data sciences	59	8	0	0	0	33	100	0	35
2018	Policy	54	16	8	1	0	21	89	1	60
2018	Project management	46	26	12	0	0	16	86	0	33
2018	Other services to the public	75	12	8	0	0	5	92	0	14
2018	None of the above	54	13	3	1	0	30	94	2	163
2017	Client contact centre	61	6	0	6	0	28	92	8	18
2017	Communications or public affairs	66	11	4	0	0	19	95	0	27
2017	Security	62	9	2	0	1	26	96	1	146
2017	Science and technology	66	15	1	0	0	18	98	0	73
2017	Administration and operations	66	13	2	0	0	20	98	0	62
2017	Human resources	53	19	1	2	0	25	95	3	73
2017	Financial management	50	16	6	0	2	25	89	3	48
2017	Information management	64	8	0	0	0	28	100	0	25
2017	Information technology	61	13	4	1	1	21	93	2	345
2017	Evaluation	51	9	6	0	0	34	91	0	12
2017	Data sciences	90	0	0	0	0	10	100	0	21
2017	Policy	42	16	8	2	1	31	84	4	63
2017	Project management	43	20	0	3	3	30	90	10	30
2017	None of the above	50	14	3	2	0	31	92	3	138

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	67	14	19	0	0	0	0	81	0	15
2018	Compliance, inspection and enforcement	68	19	3	0	0	0	10	97	0	38
2018	Communications or public affairs	75	20	0	0	0	0	5	100	0	42
2018	Access to information and privacy	26	58	0	0	0	0	15	100	0	12
2018	Security	80	15	4	0	0	0	2	96	0	184
2018	Science and technology	80	8	3	1	0	0	8	96	1	98
2018	Administration and operations	83	14	2	0	0	0	2	98	0	74
2018	Human resources	74	15	3	0	0	0	9	97	0	104
2018	Financial management	73	15	0	0	0	0	11	100	0	49
2018	Procurement	57	26	0	9	0	0	9	91	9	12
2018	Information management	82	6	8	0	0	0	5	92	0	37
2018	Information technology	76	14	3	0	1	0	5	96	1	489
2018	Internal audit	52	29	18	0	0	0	0	82	0	10
2018	Evaluation	82	0	18	0	0	0	0	82	0	11
2018	Data sciences	86	5	0	0	0	0	9	100	0	35
2018	Policy	74	9	7	0	4	0	6	89	4	60
2018	Project management	74	20	3	0	0	0	3	97	0	33
2018	Other services to the public	60	33	8	0	0	0	0	92	0	14
2018	None of the above	80	10	1	1	1	0	6	96	2	166
2017	Client contact centre	61	28	6	0	0	0	6	94	0	18
2017	Communications or public affairs	90	7	0	0	0	0	4	100	0	27
2017	Security	74	15	4	2	0	1	4	94	2	144
2017	Science and technology	72	11	8	1	0	0	7	89	2	72
2017	Administration and operations	78	11	0	2	0	0	9	98	2	62
2017	Human resources	75	14	3	0	0	0	8	97	0	72
2017	Financial management	79	14	2	0	0	0	4	98	0	48
2017	Information management	88	8	0	0	0	0	4	100	0	24
2017	Information technology	75	13	3	1	0	0	8	95	2	347
2017	Evaluation	74	0	9	0	0	0	17	90	0	12
2017	Data sciences	90	5	0	0	0	0	5	100	0	21
2017	Policy	79	2	9	2	2	0	7	86	4	62
2017	Project management	67	17	3	0	0	0	13	96	0	30
2017	None of the above	75	13	2	1	1	0	9	96	2	135

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	81	4	7	0	0	0	7	92	0	15
2018	Compliance, inspection and enforcement	74	15	6	0	0	0	6	94	0	38
2018	Communications or public affairs	83	7	7	3	0	0	0	90	3	42
2018	Access to information and privacy	69	6	0	0	10	0	15	88	12	12
2018	Security	88	6	2	2	1	1	0	95	3	184
2018	Science and technology	82	7	5	3	0	0	2	91	3	98
2018	Administration and operations	95	2	0	1	0	0	2	99	1	75
2018	Human resources	92	5	1	2	0	0	0	97	2	104
2018	Financial management	83	8	0	0	2	0	7	98	2	49
2018	Procurement	57	9	0	9	0	0	26	88	12	12
2018	Information management	77	15	0	3	2	0	3	95	5	37
2018	Information technology	85	8	3	1	1	0	2	95	3	492
2018	Internal audit	77	0	0	0	0	12	12	100	0	10
2018	Evaluation	91	0	0	0	0	0	9	100	0	11
2018	Data sciences	84	11	2	3	0	0	0	95	3	35
2018	Policy	84	8	1	1	2	0	4	96	3	60
2018	Project management	90	7	3	0	0	0	0	97	0	33
2018	Other services to the public	84	16	0	0	0	0	0	100	0	14
2018	None of the above	90	6	0	1	1	0	2	98	2	167
2017	Client contact centre	89	6	0	6	0	0	0	94	6	18
2017	Communications or public affairs	81	11	4	0	0	0	4	96	0	27
2017	Security	83	8	1	2	2	0	3	94	4	146
2017	Science and technology	85	10	4	0	0	0	1	96	0	73
2017	Administration and operations	90	7	2	0	0	2	0	98	0	61
2017	Human resources	88	10	1	0	1	0	0	98	1	72
2017	Financial management	70	19	8	0	0	0	2	91	0	48
2017	Information management	88	8	4	0	0	0	0	96	0	25
2017	Information technology	83	11	2	1	1	0	2	96	1	347
2017	Evaluation	91	9	0	0	0	0	0	100	0	12
2017	Data sciences	86	10	0	0	0	0	5	100	0	21
2017	Policy	83	10	3	3	0	0	2	94	3	64
2017	Project management	70	17	3	0	7	0	3	90	7	30
2017	None of the above	82	11	0	1	1	1	4	98	2	138

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	19	23	0	0	0	0	77	0	15
2018	Compliance, inspection and enforcement	59	29	4	7	0	0	0	88	7	38
2018	Communications or public affairs	65	23	12	0	0	0	0	88	0	41
2018	Access to information and privacy	42	26	6	10	0	0	15	81	12	12
2018	Security	68	25	6	0	1	0	1	94	1	184
2018	Science and technology	63	25	9	1	1	0	1	89	2	98
2018	Administration and operations	58	20	14	5	3	0	0	78	8	75
2018	Human resources	65	14	15	3	0	1	2	81	3	104
2018	Financial management	63	19	8	7	0	0	4	85	7	48
2018	Procurement	57	9	9	17	0	0	9	72	19	12
2018	Information management	56	30	9	5	0	0	0	86	5	37
2018	Information technology	60	27	9	2	0	0	1	88	3	492
2018	Internal audit	52	30	0	18	0	0	0	82	18	10
2018	Evaluation	45	36	9	0	0	0	9	90	0	11
2018	Data sciences	65	25	6	0	0	0	3	94	0	35
2018	Policy	53	30	11	4	2	0	0	83	6	60
2018	Project management	55	24	15	7	0	0	0	78	7	33
2018	Other services to the public	56	28	8	8	0	0	0	84	8	14
2018	None of the above	59	28	8	1	1	0	2	89	3	166
2017	Client contact centre	39	44	17	0	0	0	0	83	0	18
2017	Communications or public affairs	55	26	19	0	0	0	0	81	0	27
2017	Security	59	30	6	1	2	0	2	91	4	146
2017	Science and technology	63	25	6	6	0	0	1	89	6	72
2017	Administration and operations	52	29	13	5	2	0	0	81	6	62
2017	Human resources	54	29	13	3	0	0	1	84	3	72
2017	Financial management	58	25	14	0	2	0	0	84	2	48
2017	Information management	68	24	8	0	0	0	0	92	0	25
2017	Information technology	56	28	11	2	1	0	1	86	3	347
2017	Evaluation	85	15	0	0	0	0	0	100	0	12
2017	Data sciences	71	24	5	0	0	0	0	95	0	21
2017	Policy	60	27	11	2	0	0	2	88	2	64
2017	Project management	37	40	20	3	0	0	0	77	3	30
2017	None of the above	65	21	8	1	1	0	4	90	2	138

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	33	29	9	0	0	0	62	9	15
2018	Compliance, inspection and enforcement	37	34	25	4	0	0	0	71	4	38
2018	Communications or public affairs	19	45	30	3	3	0	0	64	5	42
2018	Access to information and privacy	6	15	48	30	0	0	0	22	30	12
2018	Security	27	42	25	5	2	0	0	69	7	183
2018	Science and technology	26	42	24	8	0	0	0	68	8	96
2018	Administration and operations	15	36	36	6	4	1	2	53	10	75
2018	Human resources	18	32	34	11	5	0	0	50	16	104
2018	Financial management	18	42	27	13	0	0	0	59	13	48
2018	Procurement	0	52	39	9	0	0	0	52	9	12
2018	Information management	28	39	22	11	0	0	0	68	11	37
2018	Information technology	21	39	29	9	2	0	0	60	12	492
2018	Internal audit	12	36	29	23	0	0	0	48	23	10
2018	Evaluation	45	36	18	0	0	0	0	82	0	11
2018	Data sciences	26	42	23	9	0	0	0	68	9	35
2018	Policy	14	42	38	3	3	0	0	56	6	60
2018	Project management	18	33	42	7	0	0	0	52	7	33
2018	Other services to the public	7	52	33	0	7	0	0	60	7	15
2018	None of the above	26	35	28	9	2	0	1	61	11	167
2017	Client contact centre	11	11	44	33	0	0	0	22	33	18
2017	Communications or public affairs	11	43	42	4	0	0	0	55	4	27
2017	Security	18	35	33	8	5	1	0	54	13	146
2017	Science and technology	12	40	42	6	0	0	0	52	6	73
2017	Administration and operations	27	31	33	6	3	0	0	58	9	62
2017	Human resources	8	33	49	8	1	0	0	41	10	73
2017	Financial management	19	38	35	4	4	0	0	57	8	48
2017	Information management	24	44	32	0	0	0	0	68	0	25
2017	Information technology	14	42	33	8	3	0	0	56	12	347
2017	Evaluation	9	68	15	9	0	0	0	77	9	12
2017	Data sciences	19	52	29	0	0	0	0	71	0	21
2017	Policy	10	44	32	10	4	0	0	54	14	64
2017	Project management	7	37	50	3	3	0	0	43	7	30
2017	None of the above	17	37	32	9	4	0	1	55	13	138

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	30	14	26	22	0	0	48	38	15
2018	Compliance, inspection and enforcement	7	5	41	32	15	0	0	48	12	37
2018	Communications or public affairs	3	8	38	38	14	0	0	52	10	42
2018	Access to information and privacy	10	36	48	0	6	0	0	6	46	12
2018	Security	3	16	37	24	20	0	0	44	19	181
2018	Science and technology	4	12	35	29	20	0	0	49	16	98
2018	Administration and operations	6	12	43	23	16	0	0	39	18	74
2018	Human resources	8	17	37	29	9	0	0	38	25	104
2018	Financial management	7	15	34	28	17	0	0	45	21	49
2018	Procurement	0	0	52	26	22	0	0	48	0	12
2018	Information management	0	16	35	40	9	0	0	49	16	37
2018	Information technology	5	13	35	30	17	0	0	47	18	490
2018	Internal audit	0	35	41	13	12	0	0	25	35	10
2018	Evaluation	0	0	36	45	18	0	0	64	0	11
2018	Data sciences	6	14	32	35	12	0	0	47	21	35
2018	Policy	8	13	48	21	9	0	0	31	21	60
2018	Project management	0	21	46	27	5	0	0	32	21	33
2018	Other services to the public	7	7	48	26	12	0	0	38	14	15
2018	None of the above	7	16	38	26	12	0	1	39	23	165
2017	Client contact centre	6	28	33	28	6	0	0	33	33	18
2017	Communications or public affairs	0	11	36	34	15	4	0	51	12	27
2017	Security	10	13	36	25	16	0	0	41	23	146
2017	Science and technology	3	6	49	33	10	0	0	42	8	73
2017	Administration and operations	5	9	48	21	16	0	0	37	14	62
2017	Human resources	0	30	44	18	8	0	0	26	30	73
2017	Financial management	4	19	29	33	15	0	0	48	23	48
2017	Information management	0	16	32	28	24	0	0	52	16	25
2017	Information technology	4	13	38	28	16	0	0	44	18	347
2017	Evaluation	0	9	32	51	9	0	0	60	9	12
2017	Data sciences	0	19	24	24	33	0	0	57	19	21
2017	Policy	11	10	42	31	6	0	0	38	20	64
2017	Project management	3	10	47	30	10	0	0	40	13	30
2017	None of the above	2	18	34	31	15	0	1	46	20	138

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	26	4	0	14	0	0	55	45	15
2018	Compliance, inspection and enforcement	36	29	21	11	3	0	0	36	64	38
2018	Communications or public affairs	39	33	13	12	3	0	2	39	61	42
2018	Access to information and privacy	32	6	46	5	10	0	0	32	68	12
2018	Security	42	31	18	5	3	1	0	42	58	183
2018	Science and technology	35	26	17	11	7	4	0	36	64	98
2018	Administration and operations	34	28	23	5	4	0	6	36	64	74
2018	Human resources	37	39	17	2	1	4	1	39	61	104
2018	Financial management	44	23	18	11	4	0	0	44	56	49
2018	Procurement	52	17	31	0	0	0	0	52	48	12
2018	Information management	38	36	12	6	0	8	0	41	59	37
2018	Information technology	30	33	22	7	5	3	0	31	69	492
2018	Internal audit	24	53	12	0	12	0	0	24	76	10
2018	Evaluation	45	18	0	27	9	0	0	45	55	11
2018	Data sciences	39	30	14	11	6	0	0	39	61	35
2018	Policy	32	32	17	7	12	0	0	32	68	59
2018	Project management	22	48	20	7	3	0	0	22	78	33
2018	Other services to the public	29	29	30	0	7	0	5	30	70	15
2018	None of the above	30	30	21	9	5	4	1	31	69	165
2017	Client contact centre	56	11	11	11	6	6	0	59	41	18
2017	Communications or public affairs	51	23	8	8	0	8	4	57	43	27
2017	Security	46	31	12	3	4	3	0	48	52	146
2017	Science and technology	42	32	14	1	4	7	0	45	55	73
2017	Administration and operations	53	19	10	6	8	0	3	55	45	62
2017	Human resources	60	22	10	4	1	0	3	62	38	73
2017	Financial management	37	33	13	4	6	2	4	40	60	48
2017	Information management	60	28	8	0	4	0	0	60	40	25
2017	Information technology	40	34	14	5	3	5	1	42	58	347
2017	Evaluation	74	17	0	9	0	0	0	74	26	12
2017	Data sciences	48	24	14	5	0	10	0	53	47	21
2017	Policy	33	29	19	8	6	3	2	34	66	64
2017	Project management	40	40	3	10	0	7	0	43	57	30
2017	None of the above	40	28	19	7	1	4	1	42	58	138

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	11	24
2018	Communications or public affairs	3	24
2018	Security	5	104
2018	Science and technology	11	58
2018	Administration and operations	8	43
2018	Human resources	3	60
2018	Financial management	8	28
2018	Information management	9	20
2018	Information technology	11	320
2018	Data sciences	8	21
2018	Policy	12	40
2018	Project management	2	26
2018	Other services to the public	11	10
2018	None of the above	5	105
2017	Communications or public affairs	0	10
2017	Security	8	73
2017	Science and technology	3	37
2017	Administration and operations	4	27
2017	Human resources	4	26
2017	Financial management	8	26
2017	Information technology	8	188
2017	Policy	13	40
2017	Project management	7	15
2017	None of the above	1	75

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	7	24
2018	Communications or public affairs	24	24
2018	Security	17	104
2018	Science and technology	23	58
2018	Administration and operations	5	43
2018	Human resources	16	60
2018	Financial management	19	28
2018	Information management	17	20
2018	Information technology	17	320
2018	Data sciences	11	21
2018	Policy	15	40
2018	Project management	27	26
2018	Other services to the public	0	10
2018	None of the above	14	105
2017	Communications or public affairs	10	10
2017	Security	8	73
2017	Science and technology	16	37
2017	Administration and operations	23	27
2017	Human resources	12	26
2017	Financial management	19	26
2017	Information technology	16	188
2017	Policy	10	40
2017	Project management	7	15
2017	None of the above	11	75

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	0	24
2018	Communications or public affairs	4	24
2018	Security	4	104
2018	Science and technology	18	58
2018	Administration and operations	14	43
2018	Human resources	7	60
2018	Financial management	16	28
2018	Information management	5	20
2018	Information technology	7	320
2018	Data sciences	3	21
2018	Policy	20	40
2018	Project management	4	26
2018	Other services to the public	22	10
2018	None of the above	3	105
2017	Communications or public affairs	0	10
2017	Security	8	73
2017	Science and technology	8	37
2017	Administration and operations	8	27
2017	Human resources	0	26
2017	Financial management	4	26
2017	Information technology	5	188
2017	Policy	15	40
2017	Project management	7	15
2017	None of the above	3	75

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	65	24
2018	Communications or public affairs	53	24
2018	Security	57	104
2018	Science and technology	58	59
2018	Administration and operations	69	43
2018	Human resources	48	60
2018	Financial management	55	28
2018	Information management	42	20
2018	Information technology	63	320
2018	Data sciences	57	21
2018	Policy	63	40
2018	Project management	77	26
2018	Other services to the public	67	10
2018	None of the above	61	105
2017	Communications or public affairs	70	10
2017	Security	70	73
2017	Science and technology	78	37
2017	Administration and operations	79	27
2017	Human resources	43	26
2017	Financial management	82	26
2017	Information technology	72	188
2017	Policy	68	40
2017	Project management	93	15
2017	None of the above	72	75

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	9	24
2018	Communications or public affairs	0	24
2018	Security	3	104
2018	Science and technology	3	58
2018	Administration and operations	0	43
2018	Human resources	3	60
2018	Financial management	8	28
2018	Information management	0	20
2018	Information technology	5	321
2018	Data sciences	10	21
2018	Policy	6	40
2018	Project management	0	26
2018	Other services to the public	0	10
2018	None of the above	3	105
2017	Communications or public affairs	0	10
2017	Security	0	73
2017	Science and technology	3	37
2017	Administration and operations	4	27
2017	Human resources	0	26
2017	Financial management	8	26
2017	Information technology	4	188
2017	Policy	8	40
2017	Project management	7	15
2017	None of the above	1	75

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	51	24
2018	Communications or public affairs	55	24
2018	Security	55	104
2018	Science and technology	70	58
2018	Administration and operations	46	43
2018	Human resources	38	60
2018	Financial management	73	28
2018	Information management	66	20
2018	Information technology	67	321
2018	Data sciences	51	21
2018	Policy	52	40
2018	Project management	41	26
2018	Other services to the public	57	10
2018	None of the above	60	105

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Compliance, inspection and enforcement	11	24
2018	Communications or public affairs	25	24
2018	Security	22	104
2018	Science and technology	18	58
2018	Administration and operations	12	43
2018	Human resources	23	60
2018	Financial management	27	28
2018	Information management	20	20
2018	Information technology	24	320
2018	Data sciences	30	21
2018	Policy	16	40
2018	Project management	21	26
2018	Other services to the public	11	10
2018	None of the above	22	105
2017	Communications or public affairs	40	10
2017	Security	25	73
2017	Science and technology	22	37
2017	Administration and operations	17	27
2017	Human resources	49	26
2017	Financial management	22	26
2017	Information technology	23	188
2017	Policy	22	40
2017	Project management	13	15
2017	None of the above	25	75

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Compliance, inspection and enforcement	19	64	5	5	5	3	22
2018	Communications or public affairs	24	39	29	5	0	3	21
2018	Security	28	52	12	3	1	4	101
2018	Science and technology	33	46	13	6	0	2	57
2018	Administration and operations	37	45	11	0	5	3	41
2018	Human resources	37	48	8	4	2	2	54
2018	Financial management	16	65	16	0	0	4	28
2018	Information management	36	55	3	5	0	0	20
2018	Information technology	30	48	11	4	2	5	308
2018	Data sciences	11	65	14	0	5	5	20
2018	Policy	29	48	10	6	3	3	35
2018	Project management	22	48	12	0	4	13	24
2018	Other services to the public	33	39	7	11	0	11	10
2018	None of the above	34	42	12	3	1	7	92
2017	Communications or public affairs	40	60	0	0	0	0	10
2017	Security	45	42	7	3	1	1	71
2017	Science and technology	38	54	0	3	3	3	37
2017	Administration and operations	38	41	7	4	4	8	27
2017	Human resources	37	55	0	4	0	4	24
2017	Financial management	43	34	12	8	0	4	26
2017	Information technology	35	50	9	2	2	2	187
2017	Policy	26	51	12	8	0	3	39
2017	Project management	44	38	0	6	0	13	16
2017	None of the above	37	52	6	4	0	1	74

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Compliance, inspection and enforcement	20	80	24
2018	Communications or public affairs	44	56	23
2018	Security	27	73	103
2018	Science and technology	25	75	59
2018	Administration and operations	28	72	42
2018	Human resources	40	60	59
2018	Financial management	20	80	28
2018	Information management	23	77	20
2018	Information technology	16	84	321
2018	Data sciences	40	60	20
2018	Policy	21	79	40
2018	Project management	18	82	25
2018	Other services to the public	22	78	10
2018	None of the above	18	82	105

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	7	19	12	0	0	7	67	12	15
2018	Compliance, inspection and enforcement	60	14	6	9	3	0	9	81	12	38
2018	Communications or public affairs	54	18	8	8	3	0	10	80	11	42
2018	Access to information and privacy	22	22	25	10	10	0	10	49	22	12
2018	Security	67	11	7	5	3	1	7	84	8	182
2018	Science and technology	65	9	8	6	4	1	7	80	11	97
2018	Administration and operations	63	11	5	5	2	2	14	87	7	75
2018	Human resources	62	10	7	2	7	2	11	82	10	103
2018	Financial management	60	21	2	2	7	0	8	88	9	49
2018	Procurement	13	35	0	17	9	0	26	65	35	12
2018	Information management	61	6	3	8	5	3	14	81	16	37
2018	Information technology	59	15	9	7	3	1	7	79	11	492
2018	Internal audit	24	30	0	0	12	0	35	82	18	10
2018	Evaluation	60	10	10	0	0	0	20	88	0	10
2018	Data sciences	60	14	0	6	2	0	17	90	10	35
2018	Policy	49	16	9	4	11	0	11	74	16	60
2018	Project management	55	15	10	15	3	0	2	71	19	33
2018	Other services to the public	62	14	19	0	0	0	5	80	0	15
2018	None of the above	60	16	4	3	4	2	11	87	8	167

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	4	25	22	24	16	0	9	32	44	24
2018	Communications or public affairs	38	36	8	8	4	0	4	78	13	24
2018	Security	19	20	15	22	13	2	8	44	39	104
2018	Science and technology	18	21	24	17	13	3	4	42	33	59
2018	Administration and operations	24	30	9	18	13	0	6	58	33	43
2018	Human resources	49	11	15	6	5	2	12	69	13	59
2018	Financial management	26	16	16	35	0	0	8	45	38	28
2018	Information management	32	17	38	3	9	0	0	49	13	19
2018	Information technology	22	25	21	13	10	3	6	52	26	318
2018	Data sciences	35	13	18	13	20	0	0	48	33	21
2018	Policy	17	32	20	18	12	0	2	50	31	40
2018	Project management	22	32	8	21	4	2	11	61	29	26
2018	Other services to the public	33	24	11	22	11	0	0	57	33	10
2018	None of the above	17	21	24	17	11	1	9	42	31	104
2017	Communications or public affairs	30	20	10	10	10	10	10	63	25	10
2017	Security	28	26	15	6	12	1	11	62	21	74
2017	Science and technology	11	43	14	11	5	5	11	65	19	37
2017	Administration and operations	30	11	22	15	11	0	10	46	29	27
2017	Human resources	48	22	15	4	0	4	7	79	4	27
2017	Financial management	37	6	4	15	11	4	22	59	35	27
2017	Information management	50	30	20	0	0	0	0	80	0	10
2017	Information technology	27	26	17	9	7	4	10	61	19	189
2017	Policy	22	18	12	20	13	5	10	47	39	40
2017	Project management	25	13	19	0	13	0	31	55	18	16
2017	None of the above	22	20	20	15	5	1	17	51	25	76

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Compliance, inspection and enforcement	9	18	11	18	9	2	33	41	41	24
2018	Communications or public affairs	17	17	0	17	24	4	21	45	55	24
2018	Security	12	18	10	21	11	2	26	42	44	104
2018	Science and technology	8	10	18	10	14	10	29	30	40	59
2018	Administration and operations	12	11	13	8	14	3	40	39	38	43
2018	Human resources	25	9	11	4	6	5	40	61	18	59
2018	Financial management	4	16	12	4	16	0	49	38	39	28
2018	Information management	27	22	30	3	7	5	5	55	11	20
2018	Information technology	10	12	16	10	9	8	36	38	33	321
2018	Data sciences	25	3	5	8	0	10	48	68	19	21
2018	Policy	6	20	17	10	16	7	24	38	38	40
2018	Project management	11	17	4	17	7	2	42	51	42	26
2018	Other services to the public	22	0	28	17	22	0	11	24	44	10
2018	None of the above	7	16	14	9	11	5	38	40	36	105
2017	Communications or public affairs	20	0	0	0	30	10	40	40	60	10
2017	Security	12	15	11	11	15	5	31	43	40	74
2017	Science and technology	5	16	16	0	8	8	46	47	18	37
2017	Administration and operations	11	8	4	15	11	0	51	38	54	27
2017	Human resources	4	0	4	11	7	0	74	14	71	27
2017	Financial management	11	7	6	4	15	4	52	43	43	27
2017	Information management	20	0	20	0	10	0	50	40	20	10
2017	Information technology	8	10	13	6	12	6	44	37	36	189
2017	Policy	5	8	5	8	30	5	39	23	68	40
2017	Project management	13	6	6	6	6	19	44	50	33	16
2017	None of the above	7	12	12	7	8	1	54	42	32	76

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored