2018 Public Service Employee Survey Results by Theme for Parks Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 39 11 6 4 0 0 78 10 1002
2018 Non-shift worker 39 41 10 7 3 0 0 80 10 3262
2017 Shift worker 41 40 9 6 4 0 0 82 10 993
2017 Non-shift worker 41 43 7 6 3 0 0 84 8 3091
2014 Shift worker 39 42 10 6 2 0 0 82 8 707
2014 Non-shift worker 39 44 8 6 3 0 0 83 9 2643
2011 Shift worker 38 40 9 7 5 0 0 78 12 700
2011 Non-shift worker 44 38 8 7 3 0 0 82 10 3147

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 37 13 11 7 0 0 68 18 1006
2018 Non-shift worker 30 40 12 11 7 0 0 70 18 3274
2017 Shift worker 32 36 13 11 7 0 0 68 19 992
2017 Non-shift worker 33 37 13 10 7 0 0 70 17 3088

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 34 8 3 1 0 0 89 4 1005
2018 Non-shift worker 55 33 8 3 1 0 0 88 4 3259
2017 Shift worker 57 32 7 3 1 0 0 88 4 990
2017 Non-shift worker 59 32 6 2 1 0 0 91 3 3086
2014 Shift worker 65 28 4 2 1 0 0 94 2 708
2014 Non-shift worker 67 26 5 2 0 0 0 93 2 2639
2011 Shift worker 64 27 5 1 2 0 1 91 3 699
2011 Non-shift worker 67 25 6 2 1 0 0 92 2 3149

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 33 9 5 2 0 0 84 7 1009
2018 Non-shift worker 48 37 9 5 2 0 0 85 7 3275
2017 Shift worker 51 35 7 4 2 0 0 86 6 990
2017 Non-shift worker 50 36 7 4 2 0 0 87 6 3079
2014 Shift worker 50 40 7 3 1 0 0 89 4 706
2014 Non-shift worker 50 35 9 4 1 0 0 86 5 2642
2011 Shift worker 49 36 9 4 3 1 0 85 6 700
2011 Non-shift worker 51 37 6 4 1 0 0 88 5 3152

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 29 15 9 5 0 0 71 14 1003
2018 Non-shift worker 41 33 14 7 5 0 0 74 12 3253
2017 Shift worker 42 31 12 9 5 1 0 74 14 992
2017 Non-shift worker 44 32 12 7 4 0 0 76 11 3085
2014 Shift worker 40 33 14 8 4 1 0 73 13 709
2014 Non-shift worker 38 36 13 9 4 1 0 74 13 2641
2011 Shift worker 28 33 17 11 10 1 0 61 22 699
2011 Non-shift worker 36 33 16 10 5 0 0 69 15 3138

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 33 16 10 6 0 0 68 16 1004
2018 Non-shift worker 36 35 14 9 5 0 0 71 14 3245
2017 Shift worker 38 33 13 11 5 0 0 71 16 992
2017 Non-shift worker 38 36 12 9 4 0 0 75 13 3086
2014 Shift worker 36 32 16 11 5 0 0 68 17 709
2014 Non-shift worker 32 38 13 11 5 0 0 71 16 2644
2011 Shift worker 23 31 15 18 13 1 0 54 31 699
2011 Non-shift worker 30 36 15 13 7 0 0 65 20 3139

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 26 19 12 6 4 1 61 19 1006
2018 Non-shift worker 39 26 17 10 6 3 1 67 16 3258
2017 Shift worker 35 25 17 11 6 4 1 64 18 992
2017 Non-shift worker 41 25 16 9 5 3 1 69 14 3086
2014 Shift worker 36 25 17 10 7 5 0 64 18 708
2014 Non-shift worker 39 26 16 10 5 4 0 68 16 2643
2011 Shift worker 30 23 19 10 8 7 1 58 20 699
2011 Non-shift worker 39 24 15 10 7 4 1 66 18 3141
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 30 10 7 4 1 0 78 12 1003
2018 Non-shift worker 45 30 11 7 5 1 0 76 13 3264
2017 Shift worker 48 30 9 7 5 1 0 79 12 993
2017 Non-shift worker 47 31 10 6 5 1 0 78 12 3092
2014 Shift worker 47 29 9 8 6 0 0 77 14 712
2014 Non-shift worker 47 30 10 8 4 1 0 77 12 2643
2011 Shift worker 38 27 13 10 10 1 0 66 20 698
2011 Non-shift worker 41 32 12 8 6 2 0 74 14 3152

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 34 10 9 5 0 0 76 13 1005
2018 Non-shift worker 41 33 11 9 6 0 0 74 15 3262
2017 Shift worker 44 32 9 10 5 0 0 76 15 994
2017 Non-shift worker 43 33 9 9 6 0 1 76 15 3092
2014 Shift worker 47 31 8 8 5 0 0 78 13 708
2014 Non-shift worker 40 34 11 9 5 1 0 75 14 2643
2011 Shift worker 31 35 12 11 9 1 0 67 21 698
2011 Non-shift worker 37 33 10 11 7 1 0 71 19 3149

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 29 11 8 5 0 0 75 14 1003
2018 Non-shift worker 46 28 11 8 6 0 0 74 15 3267
2017 Shift worker 50 27 8 8 6 0 0 77 15 990
2017 Non-shift worker 49 28 9 7 6 0 0 77 13 3091
2014 Shift worker 48 28 12 7 5 0 0 76 12 709
2014 Non-shift worker 46 32 9 7 5 0 0 78 13 2644

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 30 14 11 8 4 0 65 20 1007
2018 Non-shift worker 31 30 16 10 7 5 0 64 18 3280
2017 Shift worker 33 29 13 11 6 7 1 68 18 991
2017 Non-shift worker 33 33 13 10 5 6 0 70 16 3092
2014 Shift worker 30 34 13 12 7 5 0 67 20 710
2014 Non-shift worker 27 34 15 11 7 5 1 65 19 2641
2011 Shift worker 17 25 20 17 16 6 1 45 34 698
2011 Non-shift worker 20 31 19 14 10 5 0 54 26 3145

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 29 14 16 10 2 0 59 27 1007
2018 Non-shift worker 27 31 16 14 9 2 0 60 24 3271
2017 Shift worker 29 29 15 14 9 3 1 61 24 991
2017 Non-shift worker 28 34 14 14 7 2 0 64 22 3090
2014 Shift worker 29 27 16 14 12 2 0 57 26 711
2014 Non-shift worker 23 32 17 14 10 3 0 57 25 2638
2011 Shift worker 18 25 15 16 24 2 0 44 41 699
2011 Non-shift worker 20 29 18 17 14 2 0 49 32 3143

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 28 20 19 12 3 0 48 31 1008
2018 Non-shift worker 17 30 19 18 12 4 0 49 31 3271
2017 Shift worker 21 27 16 18 11 7 1 52 31 990
2017 Non-shift worker 19 32 18 16 10 5 1 54 27 3088
2014 Shift worker 17 30 17 19 12 3 1 50 32 708
2014 Non-shift worker 14 33 17 19 11 5 0 50 32 2640
2011 Shift worker 10 23 19 21 23 4 0 33 47 698
2011 Non-shift worker 9 31 19 22 15 4 0 41 39 3144

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 27 18 21 14 2 0 47 35 1005
2018 Non-shift worker 16 30 17 21 15 2 0 47 36 3272
2017 Shift worker 21 30 15 17 12 4 0 54 31 991
2017 Non-shift worker 18 33 15 18 12 3 0 54 31 3093
2014 Shift worker 15 32 17 17 14 4 0 50 33 706
2014 Non-shift worker 15 32 16 22 12 2 0 49 35 2640
2011 Shift worker 11 30 16 23 18 3 0 41 43 698
2011 Non-shift worker 11 33 17 22 16 2 0 45 38 3141
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 37 15 12 9 0 0 63 22 1011
2018 Non-shift worker 27 36 15 13 9 0 0 63 22 3275
2017 Shift worker 31 34 14 13 8 0 0 65 21 992
2017 Non-shift worker 29 38 13 12 7 0 0 67 20 3089
2014 Shift worker 26 34 14 17 8 0 0 61 25 707
2014 Non-shift worker 26 39 13 15 7 0 0 65 22 2643
2011 Shift worker 19 35 15 17 13 1 0 54 30 699
2011 Non-shift worker 23 38 14 15 9 0 0 62 24 3151

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 41 14 10 5 0 0 70 15 1008
2018 Non-shift worker 28 41 14 12 6 0 0 68 18 3279
2017 Shift worker 32 43 12 9 4 0 0 75 13 991
2017 Non-shift worker 29 43 11 12 6 0 0 72 18 3089

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 23 18 23 16 6 1 39 42 1004
2018 Non-shift worker 11 22 19 20 17 9 2 37 42 3273
2017 Shift worker 12 21 16 24 15 11 2 38 44 994
2017 Non-shift worker 10 23 18 20 14 13 2 39 40 3088
2014 Shift worker 14 19 17 22 17 7 3 37 44 712
2014 Non-shift worker 11 24 19 21 14 10 2 39 40 2645

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 36 11 9 7 1 0 73 16 1006
2018 Non-shift worker 36 34 12 9 8 0 0 71 17 3273
2017 Shift worker 36 33 12 11 7 0 1 70 18 994
2017 Non-shift worker 37 35 10 10 8 1 0 72 18 3087
2014 Shift worker 38 33 12 10 6 0 0 71 16 710
2014 Non-shift worker 38 34 12 10 6 1 0 73 16 2644
2011 Shift worker 29 35 14 11 10 0 0 64 22 698
2011 Non-shift worker 32 37 13 10 7 0 0 70 18 3150

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 36 19 14 6 1 3 59 21 241
2018 Non-shift worker 21 35 17 14 7 2 5 60 22 993
2017 Shift worker 19 36 20 15 7 0 3 57 23 214
2017 Non-shift worker 23 37 16 12 6 2 5 64 19 951
2014 Shift worker 18 37 16 16 6 6 1 59 23 170
2014 Non-shift worker 24 40 14 10 5 2 4 68 17 893

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 45 8 13 4 0 0 75 17 1011
2018 Non-shift worker 23 45 11 14 6 0 1 68 21 3279
2017 Shift worker 29 38 12 15 6 0 0 67 21 993
2017 Non-shift worker 27 40 11 16 7 0 0 67 23 3093
2014 Shift worker 22 45 9 19 4 0 0 67 24 707
2014 Non-shift worker 22 38 13 18 8 0 0 61 27 2642
2011 Shift worker 23 38 13 15 9 0 1 62 24 699
2011 Non-shift worker 25 40 13 15 7 0 0 65 22 3145

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 35 9 6 3 0 0 82 9 1008
2018 Non-shift worker 49 36 8 5 2 0 0 85 7 3276
2017 Shift worker 48 36 8 5 3 0 0 84 8 994
2017 Non-shift worker 52 34 8 5 2 0 0 86 6 3089
2014 Shift worker 49 36 8 4 3 0 0 85 7 708
2014 Non-shift worker 50 36 7 5 2 0 0 86 6 2641
2011 Shift worker 46 34 10 6 4 0 0 80 10 699
2011 Non-shift worker 53 33 7 5 2 0 0 86 7 3149

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 36 7 5 3 0 0 86 7 1009
2018 Non-shift worker 51 35 6 5 2 0 0 87 7 3263
2017 Shift worker 54 33 6 4 2 0 0 87 7 993
2017 Non-shift worker 55 34 5 4 2 0 0 89 6 3088
2014 Shift worker 51 33 8 6 2 0 0 84 7 708
2014 Non-shift worker 55 33 6 5 2 0 0 88 6 2642
2011 Shift worker 47 37 6 5 4 1 0 85 9 700
2011 Non-shift worker 54 35 5 4 2 0 0 89 5 3147

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 28 19 17 13 2 0 50 31 1012
2018 Non-shift worker 20 31 18 17 11 3 0 53 29 3276
2017 Shift worker 24 30 16 14 10 5 1 58 26 990
2017 Non-shift worker 23 34 16 15 8 4 1 59 24 3094
2014 Shift worker 21 27 17 17 11 5 2 52 30 706
2014 Non-shift worker 19 33 16 17 10 4 1 54 28 2642
2011 Shift worker 12 26 19 18 21 2 1 40 41 700
2011 Non-shift worker 16 33 18 18 13 2 0 50 32 3148

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 27 16 18 17 2 1 46 37 1010
2018 Non-shift worker 17 29 17 17 16 2 2 48 34 3272
2017 Shift worker 20 26 14 18 13 5 3 51 33 992
2017 Non-shift worker 21 29 15 15 14 3 3 53 31 3088
2014 Shift worker 17 24 14 18 16 4 5 46 38 706
2014 Non-shift worker 20 29 13 15 15 3 4 53 33 2642
2011 Shift worker 9 24 16 19 26 3 2 35 48 699
2011 Non-shift worker 14 27 16 19 20 2 2 43 41 3146

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 37 14 14 9 0 0 63 23 1001
2018 Non-shift worker 29 41 11 11 7 0 0 70 18 3269
2017 Shift worker 25 41 11 15 7 0 0 67 22 990
2017 Non-shift worker 32 42 9 11 5 0 0 74 17 3084
2014 Shift worker 19 40 15 14 11 1 0 60 25 705
2014 Non-shift worker 25 44 11 12 7 0 0 69 19 2643
2011 Shift worker 21 39 11 14 14 0 0 61 28 698
2011 Non-shift worker 31 41 10 12 7 0 0 71 19 3150

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 34 15 13 7 0 0 66 19 1001
2018 Non-shift worker 33 36 14 10 7 0 0 70 16 3257
2017 Shift worker 34 36 13 11 6 0 0 70 17 991
2017 Non-shift worker 38 36 12 9 5 0 0 74 14 3082
2014 Shift worker 31 34 13 15 6 0 0 65 21 707
2014 Non-shift worker 33 39 12 10 5 0 0 73 15 2642

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 39 13 10 4 1 0 72 15 1006
2018 Non-shift worker 29 39 15 11 6 0 0 68 17 3268
2017 Shift worker 35 39 13 9 4 0 0 75 12 991
2017 Non-shift worker 34 40 12 9 5 0 0 74 14 3082
2014 Shift worker 32 41 12 10 4 0 0 73 15 706
2014 Non-shift worker 31 40 15 9 4 0 1 71 14 2643
2011 Shift worker 31 38 12 11 8 0 0 69 19 699
2011 Non-shift worker 33 41 12 9 4 0 0 75 12 3145

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 34 21 14 8 3 0 55 23 1012
2018 Non-shift worker 22 39 19 11 7 2 0 63 18 3280
2017 Shift worker 22 36 19 12 7 3 1 60 20 993
2017 Non-shift worker 24 40 17 10 5 3 0 66 16 3092

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 33 13 11 6 0 0 70 17 1005
2018 Non-shift worker 41 34 11 8 5 0 0 76 13 3276
2017 Shift worker 39 32 12 10 7 0 1 71 17 994
2017 Non-shift worker 42 33 10 9 5 0 0 76 14 3086
2014 Shift worker 36 33 12 11 4 1 3 71 16 708
2014 Non-shift worker 38 33 12 10 5 0 1 73 15 2643
2011 Shift worker 29 36 11 13 9 0 1 66 23 699
2011 Non-shift worker 38 37 10 8 5 1 0 76 13 3151

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 29 14 6 3 0 1 76 9 1009
2018 Non-shift worker 34 31 20 9 6 0 1 65 15 3286
2017 Shift worker 45 32 14 5 2 0 2 79 7 994
2017 Non-shift worker 34 34 17 8 5 0 1 69 14 3092
2014 Shift worker 45 30 14 6 3 0 1 76 10 707
2014 Non-shift worker 29 33 21 10 5 0 1 63 15 2642
2011 Shift worker 33 34 17 9 5 0 1 68 14 697
2011 Non-shift worker 29 32 22 11 6 0 1 61 17 3145

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 25 33 41 1001
2018 Non-shift worker 27 37 36 3252
2017 Shift worker 27 37 36 989
2017 Non-shift worker 28 38 35 3090
2014 Shift worker 22 35 43 708
2014 Non-shift worker 25 40 35 2641
2011 Shift worker 18 48 34 698
2011 Non-shift worker 21 49 31 3149

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 6 18 10 14 44 8 276
2018 Non-shift worker 14 25 14 8 32 6 918
2017 Shift worker 4 14 11 15 52 4 257
2017 Non-shift worker 14 24 13 9 35 6 839
2014 Shift worker 6 23 11 21 9999 39 142
2014 Non-shift worker 14 33 16 16 9999 21 635
2011 Shift worker 14 23 12 31 9999 21 126
2011 Non-shift worker 28 28 20 11 9999 12 655
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 37 11 5 2 0 0 82 7 1006
2018 Non-shift worker 45 39 8 5 2 0 0 85 7 3278
2017 Shift worker 44 38 9 5 3 1 0 82 9 989
2017 Non-shift worker 43 39 9 6 3 0 0 83 8 3088
2014 Shift worker 40 37 11 8 3 1 0 78 11 704
2014 Non-shift worker 43 38 10 5 2 1 0 82 7 2640
2011 Shift worker 34 37 12 8 6 2 1 73 14 699
2011 Non-shift worker 41 40 9 6 3 1 0 82 8 3145

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 42 15 11 4 1 0 70 15 1009
2018 Non-shift worker 29 41 15 10 5 1 0 70 15 3279
2017 Shift worker 34 38 15 9 4 1 0 72 13 990
2017 Non-shift worker 32 42 13 9 4 1 0 74 13 3090
2014 Shift worker 28 40 16 11 5 1 0 68 16 706
2014 Non-shift worker 28 42 14 10 4 1 0 71 14 2640
2011 Shift worker 25 39 15 12 8 2 0 65 20 700
2011 Non-shift worker 32 40 13 10 4 1 0 72 14 3151

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 19 32 28 11 1 1 41 27 1002
2018 Non-shift worker 10 24 37 18 9 1 1 28 35 3275
2017 Shift worker 6 18 33 21 15 2 4 38 26 986
2017 Non-shift worker 9 24 37 18 9 0 3 28 34 3078
2014 Shift worker 7 23 35 22 8 2 3 32 31 704
2014 Non-shift worker 11 29 34 16 7 1 1 24 41 2631
2011 Shift worker 11 29 31 17 7 2 3 26 41 696
2011 Non-shift worker 12 29 37 15 6 1 2 21 42 3136

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 19 24 25 18 2 1 44 31 1003
2018 Non-shift worker 12 20 28 23 14 1 2 38 32 3257
2017 Shift worker 8 16 27 20 21 4 4 44 26 980
2017 Non-shift worker 9 19 28 21 17 2 3 41 29 3076
2014 Shift worker 13 22 27 19 14 2 3 34 37 707
2014 Non-shift worker 12 24 31 18 12 2 2 31 37 2630
2011 Shift worker 17 24 27 16 10 3 3 27 44 694
2011 Non-shift worker 13 22 28 20 11 2 3 33 38 3132

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 23 27 16 12 3 4 29 41 1002
2018 Non-shift worker 17 26 30 14 9 2 2 24 45 3271
2017 Shift worker 12 23 25 15 14 4 7 32 39 983
2017 Non-shift worker 16 24 29 15 10 2 3 26 42 3077
2014 Shift worker 15 25 27 15 10 4 6 27 43 704
2014 Non-shift worker 19 26 29 14 7 2 2 22 47 2632
2011 Shift worker 18 28 27 12 7 4 4 20 50 694
2011 Non-shift worker 18 26 31 15 6 2 3 22 46 3134

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 8 23 34 26 1 5 64 12 996
2018 Non-shift worker 5 13 32 32 15 1 2 49 18 3261
2017 Shift worker 2 6 20 31 28 3 10 68 9 978
2017 Non-shift worker 6 12 29 29 20 1 4 51 18 3065
2014 Shift worker 2 8 22 34 25 2 7 65 11 704
2014 Non-shift worker 6 14 32 28 16 1 3 46 21 2623
2011 Shift worker 8 13 29 25 15 2 8 45 23 691
2011 Non-shift worker 7 16 35 26 12 1 3 40 24 3124

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 21 24 21 15 1 2 36 39 998
2018 Non-shift worker 18 23 27 18 11 1 2 30 42 3268
2017 Shift worker 10 18 24 21 20 2 5 44 30 981
2017 Non-shift worker 15 20 26 18 15 2 4 35 38 3078
2014 Shift worker 20 23 24 14 15 2 3 30 45 705
2014 Non-shift worker 24 28 25 11 9 1 2 21 54 2636
2011 Shift worker 28 25 23 11 8 2 5 20 56 695
2011 Non-shift worker 26 29 24 12 6 1 2 18 57 3136

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 20 24 18 20 2 2 39 35 993
2018 Non-shift worker 12 19 26 22 15 3 3 39 33 3260
2017 Shift worker 9 14 22 21 20 6 7 48 27 984
2017 Non-shift worker 9 16 26 21 19 3 6 44 28 3078
2014 Shift worker 10 18 25 24 16 3 5 43 30 702
2014 Non-shift worker 10 19 27 21 15 3 5 38 32 2633
2011 Shift worker 9 19 27 21 14 4 6 38 32 695
2011 Non-shift worker 8 16 27 26 16 2 6 46 25 3130

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 20 27 20 14 3 3 35 36 1002
2018 Non-shift worker 14 25 31 16 9 2 3 27 41 3270
2017 Shift worker 10 18 27 16 16 4 8 37 32 982
2017 Non-shift worker 13 22 30 14 12 3 5 29 38 3083
2014 Shift worker 11 20 33 14 14 2 5 31 33 704
2014 Non-shift worker 16 25 31 14 8 3 3 24 44 2633

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 34 9 14 9 0 0 68 23 1008
2018 Non-shift worker 35 33 10 12 8 1 0 69 21 3271
2017 Shift worker 38 32 9 13 8 0 0 70 20 989
2017 Non-shift worker 38 33 9 11 8 0 0 72 19 3090
2014 Shift worker 37 28 10 15 9 1 0 66 24 711
2014 Non-shift worker 39 33 10 11 7 1 0 73 18 2646

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 35 10 8 5 0 0 77 13 1006
2018 Non-shift worker 39 39 9 8 4 0 0 78 13 3268
2017 Shift worker 38 42 7 9 4 0 0 80 13 992
2017 Non-shift worker 39 40 8 9 4 0 0 79 13 3089
2014 Shift worker 38 44 9 6 3 0 0 82 9 710
2014 Non-shift worker 37 42 9 9 3 0 0 80 11 2645

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 42 13 7 3 1 0 76 11 1010
2018 Non-shift worker 35 41 13 6 3 1 0 77 10 3273

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 36 14 7 3 3 0 75 10 1005
2018 Non-shift worker 36 37 16 6 3 3 0 75 9 3249
2017 Shift worker 37 34 16 5 3 4 1 75 8 991
2017 Non-shift worker 38 35 14 5 3 5 1 77 7 3090
2014 Shift worker 40 32 15 4 3 6 1 76 8 708
2014 Non-shift worker 38 37 13 5 2 5 1 79 7 2641

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 38 12 7 4 2 0 76 12 1004
2018 Non-shift worker 36 41 13 5 3 2 0 79 8 3257
2017 Shift worker 40 38 11 6 3 2 0 80 9 992
2017 Non-shift worker 39 41 10 5 2 2 0 81 8 3087
2014 Shift worker 39 39 12 6 2 2 0 80 8 708
2014 Non-shift worker 38 40 11 7 2 2 0 80 9 2641
2011 Shift worker 28 34 17 10 9 2 0 63 19 697
2011 Non-shift worker 30 41 15 7 5 2 0 72 13 3145

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 35 10 6 3 0 0 81 9 1006
2018 Non-shift worker 45 38 9 5 3 0 0 83 8 3254
2017 Shift worker 49 34 7 6 3 1 0 84 9 993
2017 Non-shift worker 48 37 8 5 3 0 0 85 7 3088
2014 Shift worker 47 34 11 4 3 0 0 81 7 708
2014 Non-shift worker 46 36 10 5 3 0 0 82 8 2635
2011 Shift worker 32 35 13 11 8 0 0 68 19 697
2011 Non-shift worker 38 36 12 8 5 0 0 74 14 3141

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 30 20 15 11 3 2 51 28 1009
2018 Non-shift worker 18 33 19 13 10 5 2 55 24 3275
2017 Shift worker 22 29 16 15 12 4 3 55 28 993
2017 Non-shift worker 22 33 15 13 9 4 3 60 24 3089
2014 Shift worker 25 32 16 12 8 2 4 62 22 711
2014 Non-shift worker 26 33 15 13 7 3 3 64 21 2647

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 37 14 11 7 1 1 67 19 1011
2018 Non-shift worker 33 36 13 9 5 2 1 71 15 3278
2017 Shift worker 31 33 14 11 6 4 1 68 17 987
2017 Non-shift worker 36 35 11 9 5 4 1 74 15 3088
2014 Shift worker 28 41 11 11 5 3 1 71 17 706
2014 Non-shift worker 36 37 10 8 5 4 1 75 14 2638
2011 Shift worker 29 34 14 11 8 4 1 66 20 698
2011 Non-shift worker 35 36 11 9 5 3 1 73 15 3149

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 37 17 11 4 1 0 67 15 1007
2018 Non-shift worker 29 37 19 10 4 1 0 66 15 3260

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 27 17 14 15 5 1 52 30 1009
2018 Non-shift worker 20 27 18 14 13 7 1 51 29 3276
2017 Shift worker 23 24 14 16 14 7 2 52 34 989
2017 Non-shift worker 20 25 16 15 13 9 2 51 31 3088
2014 Shift worker 16 27 18 18 14 5 2 47 35 707
2014 Non-shift worker 18 27 16 16 14 8 1 49 33 2640
2011 Shift worker 15 22 15 19 22 7 1 40 44 699
2011 Non-shift worker 16 26 16 16 16 7 2 47 35 3141

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 19 81 1011
2018 Non-shift worker 15 85 3274

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 179
2018 Non-shift worker 51 470

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 180
2018 Non-shift worker 54 468

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 176
2018 Non-shift worker 8 469

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 178
2018 Non-shift worker 6 468

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 179
2018 Non-shift worker 18 468

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 175
2018 Non-shift worker 3 468

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 180
2018 Non-shift worker 39 468

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 179
2018 Non-shift worker 39 468

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 178
2018 Non-shift worker 44 469

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 179
2018 Non-shift worker 39 468

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 177
2018 Non-shift worker 30 467

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 60 181
2018 Non-shift worker 57 470

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 179
2018 Non-shift worker 33 468

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 178
2018 Non-shift worker 10 467

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 177
2018 Non-shift worker 10 467

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 178
2018 Non-shift worker 43 468

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 182
2018 Non-shift worker 30 468

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 177
2018 Non-shift worker 11 468

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 59 179
2018 Non-shift worker 55 471

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 177
2018 Non-shift worker 27 470

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 176
2018 Non-shift worker 14 468

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 178
2018 Non-shift worker 15 469

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 176
2018 Non-shift worker 10 469

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 176
2018 Non-shift worker 6 469

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 177
2018 Non-shift worker 15 468

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 178
2018 Non-shift worker 11 468

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 179
2018 Non-shift worker 26 469

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 167
2018 Non-shift worker 14 438

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 168
2018 Non-shift worker 25 438

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 167
2018 Non-shift worker 13 438

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 167
2018 Non-shift worker 9 438

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 167
2018 Non-shift worker 11 438

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 167
2018 Non-shift worker 8 438

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 166
2018 Non-shift worker 3 438

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 167
2018 Non-shift worker 11 438

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 168
2018 Non-shift worker 10 438

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 167
2018 Non-shift worker 28 438

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 168
2018 Non-shift worker 10 438

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 43 170
2018 Non-shift worker 43 440

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 167
2018 Non-shift worker 2 438

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 171
2018 Non-shift worker 54 440

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 169
2018 Non-shift worker 3 438

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 168
2018 Non-shift worker 12 439

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 19 21 11 8 16 6 49 25 1006
2018 Non-shift worker 17 20 20 9 8 19 6 50 23 3268
2017 Shift worker 20 19 17 9 8 19 9 53 23 991
2017 Non-shift worker 17 20 17 9 7 22 8 53 23 3089
2014 Shift worker 18 20 19 8 6 18 12 53 21 709
2014 Non-shift worker 19 21 19 8 6 21 6 55 20 2640

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 30 19 8 6 7 1 65 15 1006
2018 Non-shift worker 29 32 19 7 6 7 1 66 14 3261
2017 Shift worker 32 27 18 9 5 8 1 65 15 989
2017 Non-shift worker 29 31 16 8 5 9 1 67 15 3088
2014 Shift worker 28 29 19 8 4 10 2 65 14 709
2014 Non-shift worker 29 32 17 7 4 10 1 68 13 2643
2011 Shift worker 29 33 17 10 7 4 0 65 18 698
2011 Non-shift worker 32 38 14 8 4 4 0 73 12 3149

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 10 90 1004
2018 Non-shift worker 7 93 3256

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 91
2018 Non-shift worker 47 201

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 72 93
2018 Non-shift worker 72 201

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 90
2018 Non-shift worker 6 200

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 91
2018 Non-shift worker 21 201

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 89
2018 Non-shift worker 9 201

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 89
2018 Non-shift worker 16 202

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 90
2018 Non-shift worker 16 201

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 89
2018 Non-shift worker 8 201

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 90
2018 Non-shift worker 4 200

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 90
2018 Non-shift worker 26 200

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 92
2018 Non-shift worker 37 200

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 89
2018 Non-shift worker 10 200

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 89
2018 Non-shift worker 0 200

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 90
2018 Non-shift worker 10 200

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 92
2018 Non-shift worker 20 201

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 91
2018 Non-shift worker 33 201

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 88
2018 Non-shift worker 19 200

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 88
2018 Non-shift worker 8 200

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 89
2018 Non-shift worker 16 200

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 88
2018 Non-shift worker 14 200

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 90
2018 Non-shift worker 8 200

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 93
2018 Non-shift worker 50 200

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 86
2018 Non-shift worker 10 190

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 85
2018 Non-shift worker 20 189

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 85
2018 Non-shift worker 5 189

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 86
2018 Non-shift worker 17 189

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 86
2018 Non-shift worker 9 189

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 86
2018 Non-shift worker 26 189

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 86
2018 Non-shift worker 8 189

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 87
2018 Non-shift worker 51 189

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 59 89
2018 Non-shift worker 63 190

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 87
2018 Non-shift worker 2 189

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 85
2018 Non-shift worker 11 190

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 20 23 5 4 20 7 56 12 1009
2018 Non-shift worker 20 19 24 4 4 24 6 55 11 3264
2017 Shift worker 21 20 18 4 3 23 10 61 12 990
2017 Non-shift worker 20 18 19 3 3 30 8 60 9 3086
2014 Shift worker 20 20 19 3 2 24 11 62 8 712
2014 Non-shift worker 21 22 18 3 2 27 6 65 8 2636

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 26 20 5 4 8 2 67 10 1006
2018 Non-shift worker 30 32 19 5 3 10 1 70 9 3260
2017 Shift worker 35 29 17 4 3 9 3 72 8 991
2017 Non-shift worker 33 30 16 4 2 13 2 74 8 3087
2014 Shift worker 33 27 19 4 2 11 3 70 8 711
2014 Non-shift worker 32 31 16 4 2 14 1 75 7 2642
2011 Shift worker 30 37 16 7 4 5 1 71 12 699
2011 Non-shift worker 40 36 13 4 2 5 0 80 7 3150
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 26 7 4 4 1 0 85 7 1002
2018 Non-shift worker 57 24 9 4 5 1 0 82 8 3267
2017 Shift worker 60 23 8 4 4 1 0 84 8 992
2017 Non-shift worker 56 25 9 4 4 1 0 83 8 3090

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 39 17 16 8 3 1 57 25 1011
2018 Non-shift worker 22 39 18 11 6 3 0 63 18 3276
2017 Shift worker 13 33 23 14 12 5 1 49 27 992
2017 Non-shift worker 18 37 19 12 8 5 0 58 21 3089

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 35 18 15 10 2 0 57 25 1011
2018 Non-shift worker 20 37 19 14 8 2 0 58 23 3279
2017 Shift worker 22 34 16 16 10 2 0 57 26 993
2017 Non-shift worker 18 40 16 15 8 3 0 60 23 3091

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 20 22 19 29 0 0 29 49 1011
2018 Non-shift worker 15 22 24 17 23 0 1 37 40 3273
2017 Shift worker 9 20 21 20 29 0 1 29 50 991
2017 Non-shift worker 15 22 21 17 24 0 1 37 42 3094

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 31 25 11 6 0 0 58 17 1008
2018 Non-shift worker 21 25 28 16 10 0 0 46 26 3275
2017 Shift worker 31 31 21 11 5 0 1 63 16 991
2017 Non-shift worker 23 27 25 14 10 0 1 50 24 3093

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 30 15 6 2 0 5 75 8 1005
2018 Non-shift worker 31 30 23 9 5 0 2 63 14 3256
2017 Shift worker 48 24 14 5 3 0 6 77 9 984
2017 Non-shift worker 34 30 20 9 5 0 2 65 15 3088

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 25 23 15 16 0 0 46 31 1005
2018 Non-shift worker 18 23 24 17 17 0 1 42 35 3261
2017 Shift worker 26 24 25 13 11 1 1 51 24 992
2017 Non-shift worker 23 23 22 16 15 0 1 46 32 3093

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 25 14 7 4 0 3 73 12 1003
2018 Non-shift worker 45 26 14 7 4 0 3 74 11 3252
2017 Shift worker 47 26 14 5 3 0 3 76 9 989
2017 Non-shift worker 45 25 14 6 4 0 5 74 11 3087

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 26 24 10 10 0 1 55 21 1007
2018 Non-shift worker 28 29 22 11 9 0 1 58 20 3269
2017 Shift worker 30 30 20 13 7 0 0 60 19 988
2017 Non-shift worker 30 31 20 11 6 0 1 61 18 3077

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 32 25 10 7 1 1 58 17 1004
2018 Non-shift worker 26 34 23 10 6 0 1 60 17 3265
2017 Shift worker 33 29 20 11 6 1 1 63 17 988
2017 Non-shift worker 29 33 20 11 6 1 1 63 17 3079

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 30 21 10 5 1 2 63 16 999
2018 Non-shift worker 24 32 23 13 6 0 1 56 20 3264
2017 Shift worker 35 31 18 9 4 1 2 68 14 987
2017 Non-shift worker 26 32 22 13 7 0 1 59 19 3076

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 29 19 10 6 0 1 64 16 1002
2018 Non-shift worker 27 33 21 12 7 0 1 60 19 3261
2017 Shift worker 34 32 19 8 5 1 1 67 13 989
2017 Non-shift worker 30 31 19 12 6 1 1 62 19 3082

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 34 15 8 2 0 1 74 10 1003
2018 Non-shift worker 36 31 19 9 4 0 1 68 13 3256
2017 Shift worker 44 32 15 5 3 0 1 77 8 984
2017 Non-shift worker 37 32 17 8 4 0 1 70 13 3074

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 27 13 5 4 0 1 77 9 1006
2018 Non-shift worker 53 26 11 5 4 0 1 80 9 3255
2017 Shift worker 55 25 12 5 2 0 1 81 6 989
2017 Non-shift worker 57 24 12 5 2 0 1 81 7 3085

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 14 8 3 3 2 3 86 7 1002
2018 Non-shift worker 71 15 5 2 2 2 4 91 4 3253

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 15 8 4 5 0 2 82 10 1003
2018 Non-shift worker 69 15 7 4 4 1 2 86 7 3252
2017 Shift worker 71 13 7 3 3 0 1 86 7 990
2017 Non-shift worker 74 13 5 4 2 1 2 89 6 3089

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 33 15 7 3 0 1 75 10 1006
2018 Non-shift worker 47 31 14 5 3 0 0 78 8 3267
2017 Shift worker 44 32 15 5 3 0 1 77 9 991
2017 Non-shift worker 51 30 11 4 2 0 1 82 6 3088

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 26 12 6 7 0 0 75 13 1002
2018 Non-shift worker 51 24 12 6 6 0 1 76 12 3259
2017 Shift worker 56 22 10 6 4 0 1 80 11 991
2017 Non-shift worker 59 22 9 6 4 0 1 81 10 3087

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 14 6 2 1 0 21 89 4 1000
2018 Non-shift worker 53 16 7 2 1 0 20 87 5 3244
2017 Shift worker 60 11 5 2 2 0 20 89 5 990
2017 Non-shift worker 56 15 6 2 1 0 20 89 4 3085

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 30 17 7 2 0 2 74 9 1006
2018 Non-shift worker 55 26 10 3 2 0 3 84 6 3251
2017 Shift worker 52 26 14 4 2 1 2 80 6 986
2017 Non-shift worker 60 25 8 3 1 0 3 88 4 3071

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 18 13 9 11 0 2 65 21 1005
2018 Non-shift worker 50 19 11 7 10 0 2 71 17 3266
2017 Shift worker 47 20 11 9 11 0 2 68 21 993
2017 Non-shift worker 50 20 12 7 8 0 3 72 16 3093

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 34 13 4 3 0 2 80 6 1006
2018 Non-shift worker 49 31 13 3 1 0 2 82 5 3266
2017 Shift worker 53 28 11 4 2 0 2 83 6 990
2017 Non-shift worker 52 29 11 3 2 0 2 84 5 3085

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 33 32 14 5 0 0 49 19 1011
2018 Non-shift worker 15 31 35 15 4 0 0 46 19 3281
2017 Shift worker 17 33 34 10 5 1 0 50 16 993
2017 Non-shift worker 13 32 37 13 5 0 0 44 19 3094

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 17 40 21 11 0 1 32 27 1004
2018 Non-shift worker 9 20 37 23 11 0 0 33 30 3258
2017 Shift worker 8 19 35 24 13 1 1 38 27 991
2017 Non-shift worker 7 18 39 24 11 0 0 35 26 3077
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 23 27 17 19 1 0 13 87 1007
2018 Non-shift worker 20 26 22 14 15 2 0 20 80 3274
2017 Shift worker 10 20 26 16 25 2 1 10 90 991
2017 Non-shift worker 20 25 22 14 16 2 0 21 79 3096

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 851
2018 Non-shift worker 31 2503
2017 Shift worker 35 858
2017 Non-shift worker 26 2337

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 849
2018 Non-shift worker 39 2502
2017 Shift worker 39 858
2017 Non-shift worker 35 2337

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 844
2018 Non-shift worker 22 2498
2017 Shift worker 21 858
2017 Non-shift worker 17 2337

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 66 848
2018 Non-shift worker 55 2505
2017 Shift worker 69 858
2017 Non-shift worker 54 2337

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 843
2018 Non-shift worker 5 2491
2017 Shift worker 3 858
2017 Non-shift worker 4 2337

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 845
2018 Non-shift worker 32 2502

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 848
2018 Non-shift worker 34 2503
2017 Shift worker 32 858
2017 Non-shift worker 36 2337

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 3 35 19 10 4 29 813
2018 Non-shift worker 5 37 18 12 5 23 2389
2017 Shift worker 4 40 17 10 3 26 837
2017 Non-shift worker 7 43 18 11 5 16 2276

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 33 67 849
2018 Non-shift worker 31 69 2505

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 19 18 10 11 2 9 56 24 1006
2018 Non-shift worker 39 19 16 9 10 1 7 63 20 3268

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 25 17 20 22 1 3 40 43 857
2018 Non-shift worker 12 25 17 19 21 1 4 39 43 2522
2017 Shift worker 12 22 14 18 27 1 5 37 48 867
2017 Non-shift worker 13 25 15 19 21 1 6 41 43 2356

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 13 17 20 38 2 5 19 63 857
2018 Non-shift worker 4 13 17 21 37 2 6 18 63 2521
2017 Shift worker 4 10 13 18 45 4 7 16 70 865
2017 Non-shift worker 4 11 12 18 43 3 9 17 69 2351
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