2018 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 45 13 11 5 0 0 70 16 1872
2018 Does not provide services to public 31 44 12 8 4 0 0 75 13 2581
2017 Provides services to public 27 44 14 9 6 0 0 71 15 1943
2017 Does not provide services to public 33 45 10 8 4 0 0 78 12 2870
2014 Provides services to public 25 48 14 8 5 0 0 72 14 2212
2014 Does not provide services to public 31 46 10 8 5 0 0 77 13 2918
2011 Provides services to public 32 41 13 9 5 0 0 73 14 2258
2011 Does not provide services to public 32 42 12 8 6 0 0 75 13 2914
2008 Provides services to public 30 44 12 9 4 0 0 75 13 1671
2008 Does not provide services to public 31 42 12 9 6 0 0 73 15 1859

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 36 16 17 10 0 0 57 27 1880
2018 Does not provide services to public 30 39 14 11 7 0 0 68 18 2588
2017 Provides services to public 19 37 17 15 11 0 0 57 26 1937
2017 Does not provide services to public 29 39 13 11 7 0 0 68 18 2870

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 36 10 5 2 0 0 83 7 1869
2018 Does not provide services to public 49 36 9 3 2 0 0 86 5 2577
2017 Provides services to public 49 37 9 3 2 0 0 86 5 1938
2017 Does not provide services to public 52 35 8 3 1 0 0 87 4 2859
2014 Provides services to public 57 32 8 2 1 0 0 89 3 2210
2014 Does not provide services to public 62 29 6 2 1 0 0 90 3 2917
2011 Provides services to public 54 34 8 3 1 0 0 89 4 2255
2011 Does not provide services to public 56 33 7 2 1 0 0 89 4 2915

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 44 13 7 3 0 0 77 10 1884
2018 Does not provide services to public 37 43 11 6 3 0 0 79 10 2591
2017 Provides services to public 35 43 12 7 3 0 0 78 10 1931
2017 Does not provide services to public 40 41 10 6 3 0 0 81 9 2858
2014 Provides services to public 37 44 11 5 3 0 0 81 8 2212
2014 Does not provide services to public 41 40 10 5 3 0 0 82 8 2918
2011 Provides services to public 40 43 9 5 3 0 0 83 8 2257
2011 Does not provide services to public 40 41 9 6 3 0 0 82 9 2915
2008 Provides services to public 39 43 10 5 2 0 0 83 7 1691
2008 Does not provide services to public 39 43 9 6 3 0 0 82 9 1868

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 33 21 13 9 1 0 57 21 1888
2018 Does not provide services to public 32 34 18 10 6 1 0 66 16 2587
2017 Provides services to public 24 33 22 12 9 1 0 57 21 1940
2017 Does not provide services to public 34 34 17 10 5 1 0 68 15 2863
2014 Provides services to public 24 37 19 11 8 0 0 62 20 2211
2014 Does not provide services to public 30 37 17 10 5 1 0 68 15 2919
2011 Provides services to public 25 37 21 10 7 1 0 62 17 2257
2011 Does not provide services to public 29 37 18 9 5 1 0 67 15 2920

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 36 20 14 8 0 0 58 22 1878
2018 Does not provide services to public 31 36 16 11 5 0 0 67 16 2585
2017 Provides services to public 22 35 19 15 8 0 0 57 23 1939
2017 Does not provide services to public 32 36 16 10 6 0 0 68 16 2867
2014 Provides services to public 23 39 17 13 7 0 0 62 20 2210
2014 Does not provide services to public 29 39 16 10 5 0 0 68 16 2918
2011 Provides services to public 23 38 19 13 7 0 0 61 20 2259
2011 Does not provide services to public 27 40 17 11 5 0 0 67 16 2919
2008 Provides services to public 22 41 16 12 7 0 0 64 20 1688
2008 Does not provide services to public 25 40 14 13 6 0 0 66 20 1867

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 23 24 16 13 3 0 46 30 1888
2018 Does not provide services to public 26 26 20 14 10 3 0 54 25 2588
2017 Provides services to public 21 26 21 15 12 5 0 49 29 1936
2017 Does not provide services to public 29 25 19 13 9 5 1 57 23 2868
2014 Provides services to public 22 28 20 14 11 5 0 53 26 2212
2014 Does not provide services to public 26 27 20 13 9 5 1 56 23 2919
2011 Provides services to public 25 26 19 14 11 5 0 54 26 2258
2011 Does not provide services to public 27 26 19 13 10 5 1 56 24 2918
2008 Provides services to public 22 30 18 13 11 6 0 55 26 1690
2008 Does not provide services to public 22 28 18 17 10 4 1 53 28 1867
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 33 14 8 5 2 0 72 14 1886
2018 Does not provide services to public 46 32 11 6 4 1 0 80 10 2582
2017 Provides services to public 37 34 13 9 6 2 0 72 15 1941
2017 Does not provide services to public 45 32 10 6 4 2 0 79 11 2869
2014 Provides services to public 39 33 13 8 5 1 0 73 14 2212
2014 Does not provide services to public 44 30 12 7 5 2 1 76 12 2917
2011 Provides services to public 37 31 14 10 6 2 0 70 16 2258
2011 Does not provide services to public 42 33 11 7 5 2 1 76 12 2916
2008 Provides services to public 35 32 14 8 8 2 0 69 17 1690
2008 Does not provide services to public 38 29 13 9 7 3 0 70 17 1868

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 12 10 6 0 0 72 16 1885
2018 Does not provide services to public 44 34 10 8 4 0 0 78 12 2576
2017 Provides services to public 35 35 12 10 7 1 0 70 17 1941
2017 Does not provide services to public 43 34 9 9 4 0 0 78 13 2866
2014 Provides services to public 38 36 10 9 6 1 0 75 15 2211
2014 Does not provide services to public 42 32 10 10 5 0 0 75 15 2917
2011 Provides services to public 36 33 13 11 7 1 0 69 18 2253
2011 Does not provide services to public 39 35 10 9 6 1 0 75 14 2916
2008 Provides services to public 32 34 12 12 9 0 0 66 21 1688
2008 Does not provide services to public 35 34 11 11 8 1 0 70 20 1865

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 30 14 9 7 0 0 71 16 1887
2018 Does not provide services to public 49 30 10 6 5 0 0 79 11 2586
2017 Provides services to public 42 30 12 8 8 0 0 72 16 1936
2017 Does not provide services to public 49 29 10 7 5 0 0 78 12 2866
2014 Provides services to public 41 32 12 8 7 1 0 73 15 2209
2014 Does not provide services to public 48 29 10 7 5 0 0 77 12 2919

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 29 20 13 10 7 0 54 24 1887
2018 Does not provide services to public 23 31 18 12 8 7 0 59 21 2596
2017 Provides services to public 20 28 20 12 11 9 0 52 26 1941
2017 Does not provide services to public 23 34 16 12 8 7 0 61 21 2868
2014 Provides services to public 21 33 17 11 9 9 0 60 21 2212
2014 Does not provide services to public 24 34 16 11 6 8 0 64 18 2916
2011 Provides services to public 20 30 18 12 11 7 0 55 25 2262
2011 Does not provide services to public 22 31 18 12 9 8 0 59 22 2915

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 28 23 17 13 3 0 46 31 1885
2018 Does not provide services to public 21 31 20 15 10 3 0 53 26 2595
2017 Provides services to public 16 28 20 18 15 3 0 45 34 1941
2017 Does not provide services to public 20 34 18 16 9 3 0 56 26 2868
2014 Provides services to public 18 30 21 16 12 3 0 50 29 2211
2014 Does not provide services to public 21 33 19 16 8 3 0 56 25 2919
2011 Provides services to public 16 29 20 16 16 2 0 46 33 2260
2011 Does not provide services to public 19 32 20 15 12 2 0 52 27 2914
2008 Provides services to public 16 29 19 18 16 3 0 46 35 1690
2008 Does not provide services to public 19 32 18 16 13 2 0 52 30 1868

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 24 25 22 13 5 0 36 38 1878
2018 Does not provide services to public 14 27 23 19 12 5 0 44 32 2590
2017 Provides services to public 12 26 21 21 15 5 0 40 38 1939
2017 Does not provide services to public 13 30 21 19 11 5 0 46 32 2866
2014 Provides services to public 12 27 23 19 13 5 0 42 34 2211
2014 Does not provide services to public 15 30 21 19 10 5 0 47 31 2910
2011 Provides services to public 9 27 21 23 15 5 0 38 40 2254
2011 Does not provide services to public 11 31 21 20 11 6 0 44 34 2917
2008 Provides services to public 7 27 20 26 16 5 0 36 44 1692
2008 Does not provide services to public 9 29 19 22 15 5 0 41 39 1868

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 26 23 22 15 3 0 38 39 1883
2018 Does not provide services to public 14 31 20 20 13 3 0 46 34 2598
2017 Provides services to public 11 27 20 20 16 4 0 40 39 1938
2017 Does not provide services to public 14 33 19 20 11 3 0 49 32 2866
2014 Provides services to public 12 32 19 19 14 3 0 46 34 2210
2014 Does not provide services to public 15 32 19 20 11 3 0 48 32 2914
2011 Provides services to public 11 30 18 24 15 3 0 42 40 2254
2011 Does not provide services to public 11 33 18 23 12 3 0 46 36 2918
2008 Provides services to public 10 31 19 22 14 3 0 43 38 1689
2008 Does not provide services to public 12 34 15 23 14 2 0 47 37 1869
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 33 19 17 12 0 0 52 29 1883
2018 Does not provide services to public 26 37 16 13 8 0 0 63 21 2588
2017 Provides services to public 17 34 20 16 12 0 0 51 29 1941
2017 Does not provide services to public 26 38 16 13 7 0 0 64 20 2871
2014 Provides services to public 17 35 20 16 12 0 0 51 28 2212
2014 Does not provide services to public 23 35 18 15 9 0 0 58 24 2917
2011 Provides services to public 15 36 18 17 13 1 0 51 30 2257
2011 Does not provide services to public 20 38 18 14 10 0 0 58 24 2917

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 43 15 13 6 0 0 66 18 1887
2018 Does not provide services to public 28 41 13 12 5 0 0 69 17 2593
2017 Provides services to public 23 42 16 13 6 0 0 65 19 1940
2017 Does not provide services to public 28 45 11 12 4 0 0 73 16 2867

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 23 21 19 17 8 2 37 40 1885
2018 Does not provide services to public 14 24 20 16 12 11 3 44 33 2588
2017 Provides services to public 8 21 18 23 19 9 2 33 47 1939
2017 Does not provide services to public 12 24 18 17 12 14 3 44 35 2865
2014 Provides services to public 8 24 19 21 17 10 1 36 43 2212
2014 Does not provide services to public 12 25 19 18 13 10 3 42 36 2919

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 37 14 10 7 0 0 70 16 1888
2018 Does not provide services to public 40 35 11 8 6 0 0 75 14 2587
2017 Provides services to public 31 37 13 12 7 0 0 68 19 1943
2017 Does not provide services to public 38 37 11 9 5 0 0 75 13 2872
2014 Provides services to public 32 37 13 10 7 0 0 70 17 2210
2014 Does not provide services to public 38 34 12 9 5 0 0 73 15 2917
2011 Provides services to public 30 36 13 12 8 0 0 67 20 2258
2011 Does not provide services to public 34 38 12 10 6 0 0 73 16 2916
2008 Provides services to public 28 36 14 11 10 1 1 64 22 1691
2008 Does not provide services to public 30 35 14 11 9 1 1 66 20 1868

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 38 19 12 4 3 6 63 17 322
2018 Does not provide services to public 26 31 18 11 5 3 7 63 17 692
2017 Provides services to public 24 37 15 12 7 3 2 64 20 345
2017 Does not provide services to public 26 37 13 9 5 4 5 70 16 767
2014 Provides services to public 27 40 14 9 5 2 3 71 14 379
2014 Does not provide services to public 25 35 15 9 5 4 7 67 16 762

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 43 11 21 9 0 0 58 30 1888
2018 Does not provide services to public 24 46 9 15 6 0 0 70 21 2594
2017 Provides services to public 15 39 13 20 13 0 0 54 33 1942
2017 Does not provide services to public 24 41 12 15 7 0 0 66 22 2868
2014 Provides services to public 16 38 12 22 12 0 0 54 34 2210
2014 Does not provide services to public 21 39 12 18 9 0 0 61 27 2916
2011 Provides services to public 16 42 13 18 11 0 0 58 29 2260
2011 Does not provide services to public 22 41 13 16 7 0 1 63 23 2913
2008 Provides services to public 15 43 13 18 9 0 0 59 28 1689
2008 Does not provide services to public 20 43 13 16 8 0 1 64 24 1868

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 44 11 8 4 0 0 77 12 1878
2018 Does not provide services to public 37 42 10 7 3 0 0 79 11 2592
2017 Provides services to public 36 40 12 7 4 0 0 77 12 1941
2017 Does not provide services to public 40 40 9 8 3 0 0 80 11 2872
2014 Provides services to public 35 44 10 7 4 0 0 79 11 2210
2014 Does not provide services to public 37 41 11 7 4 0 0 78 11 2916
2011 Provides services to public 40 40 10 6 4 0 0 79 10 2258
2011 Does not provide services to public 40 39 10 7 4 0 0 79 11 2919
2008 Provides services to public 32 43 14 7 3 0 0 76 11 1690
2008 Does not provide services to public 33 45 11 7 4 0 0 78 11 1868

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 43 9 7 4 0 0 80 11 1868
2018 Does not provide services to public 42 40 8 7 3 0 0 82 10 2580
2017 Provides services to public 40 39 9 7 5 0 0 79 12 1941
2017 Does not provide services to public 45 39 7 6 3 0 0 84 9 2872
2014 Provides services to public 40 40 9 7 4 0 0 81 11 2209
2014 Does not provide services to public 43 38 8 7 3 0 0 82 10 2918
2011 Provides services to public 41 42 7 6 4 0 0 83 9 2258
2011 Does not provide services to public 43 39 8 6 3 0 0 83 9 2913
2008 Provides services to public 37 47 8 5 3 0 0 84 8 1692
2008 Does not provide services to public 39 45 7 5 3 0 0 84 9 1869

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 29 22 20 17 1 0 40 38 1880
2018 Does not provide services to public 15 31 20 19 13 2 0 47 33 2584
2017 Provides services to public 13 29 21 21 15 2 0 42 36 1939
2017 Does not provide services to public 18 34 17 17 11 2 0 54 29 2866
2014 Provides services to public 13 30 20 20 15 2 0 44 36 2211
2014 Does not provide services to public 15 33 18 19 13 2 0 49 33 2914
2011 Provides services to public 14 31 19 21 15 1 0 45 36 2261
2011 Does not provide services to public 16 32 19 19 13 2 0 48 33 2911
2008 Provides services to public 12 32 20 19 15 1 0 45 34 1692
2008 Does not provide services to public 14 32 19 19 14 1 0 47 33 1867

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 24 19 19 23 1 1 38 43 1881
2018 Does not provide services to public 17 27 17 19 17 2 2 45 38 2588
2017 Provides services to public 15 26 16 19 21 2 1 42 41 1936
2017 Does not provide services to public 18 30 14 17 16 2 2 51 35 2863
2014 Provides services to public 15 26 16 19 21 1 1 42 42 2213
2014 Does not provide services to public 16 26 16 20 19 2 1 43 41 2917
2011 Provides services to public 15 26 16 19 23 1 1 41 43 2261
2011 Does not provide services to public 15 29 15 18 19 2 2 46 39 2911
2008 Provides services to public 15 34 14 16 18 1 1 51 35 1689
2008 Does not provide services to public 16 32 14 18 17 1 1 49 37 1868

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 40 16 16 10 0 0 59 25 1877
2018 Does not provide services to public 28 41 13 12 6 0 0 69 18 2583
2017 Provides services to public 21 40 15 15 9 0 0 61 24 1935
2017 Does not provide services to public 30 43 11 10 5 0 0 73 15 2857
2014 Provides services to public 17 41 15 17 10 0 0 58 27 2212
2014 Does not provide services to public 23 41 13 14 8 0 0 65 22 2919
2011 Provides services to public 21 43 13 14 9 0 0 64 23 2254
2011 Does not provide services to public 28 40 13 11 7 0 0 68 18 2914

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 37 19 14 9 0 0 58 23 1875
2018 Does not provide services to public 35 37 14 8 5 0 0 72 14 2579
2017 Provides services to public 23 36 19 15 8 0 0 59 23 1936
2017 Does not provide services to public 34 38 13 9 5 0 0 73 14 2858
2014 Provides services to public 22 37 18 14 9 0 0 59 23 2208
2014 Does not provide services to public 31 38 14 10 6 0 0 70 16 2919

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 38 17 14 9 0 0 60 23 1881
2018 Does not provide services to public 30 39 15 11 5 0 0 69 16 2587
2017 Provides services to public 22 39 18 13 8 0 0 61 20 1937
2017 Does not provide services to public 32 40 14 9 4 0 0 73 13 2857
2014 Provides services to public 24 40 17 13 6 0 0 64 19 2211
2014 Does not provide services to public 30 39 16 9 5 0 0 69 15 2918
2011 Provides services to public 29 40 15 11 4 1 0 70 15 2256
2011 Does not provide services to public 35 40 13 8 3 1 0 76 11 2912

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 34 27 15 9 4 0 47 25 1885
2018 Does not provide services to public 20 35 24 10 6 4 0 57 17 2593
2017 Provides services to public 13 31 26 16 10 4 0 46 27 1935
2017 Does not provide services to public 21 39 19 11 6 4 1 63 17 2869

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 38 13 12 7 0 0 68 19 1885
2018 Does not provide services to public 42 33 11 8 5 0 0 75 14 2591
2017 Provides services to public 28 37 13 12 9 0 0 66 22 1940
2017 Does not provide services to public 42 33 10 9 5 0 0 76 14 2865
2014 Provides services to public 29 36 14 12 8 1 0 66 21 2209
2014 Does not provide services to public 37 34 12 10 6 0 0 71 17 2917
2011 Provides services to public 30 39 12 11 7 0 0 70 18 2257
2011 Does not provide services to public 38 35 10 10 6 0 1 73 16 2915

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 34 21 9 5 0 0 64 14 1885
2018 Does not provide services to public 37 33 17 8 5 0 0 71 12 2597
2017 Provides services to public 29 38 21 7 5 0 1 67 12 1943
2017 Does not provide services to public 36 37 16 7 4 0 1 73 10 2870
2014 Provides services to public 29 37 21 7 4 0 1 67 11 2212
2014 Does not provide services to public 35 36 18 7 4 0 1 71 10 2919
2011 Provides services to public 28 35 22 9 6 0 0 63 15 2260
2011 Does not provide services to public 33 35 18 8 5 0 1 69 13 2919
2008 Provides services to public 24 36 22 12 6 0 0 60 18 1690
2008 Does not provide services to public 27 36 20 9 6 0 1 64 15 1867

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 23 38 39 1887
2018 Does not provide services to public 24 38 37 2598
2017 Provides services to public 21 40 39 1942
2017 Does not provide services to public 25 41 35 2868
2014 Provides services to public 19 44 37 2212
2014 Does not provide services to public 24 41 35 2918
2011 Provides services to public 20 48 33 2260
2011 Does not provide services to public 24 43 33 2915

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 19 30 32 6 7 6 428
2018 Does not provide services to public 15 31 33 5 10 6 622
2017 Provides services to public 20 37 22 9 6 6 407
2017 Does not provide services to public 16 34 30 5 11 5 704
2014 Provides services to public 19 35 20 14 9999 12 415
2014 Does not provide services to public 14 37 28 10 9999 11 694
2011 Provides services to public 22 30 29 8 9999 12 447
2011 Does not provide services to public 15 34 34 7 9999 10 709
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 44 11 6 3 0 0 80 9 1888
2018 Does not provide services to public 43 42 9 4 2 0 0 85 6 2592
2017 Provides services to public 32 44 12 7 4 0 0 77 11 1939
2017 Does not provide services to public 40 41 10 6 3 0 0 81 9 2868
2014 Provides services to public 34 43 13 7 3 1 0 77 10 2210
2014 Does not provide services to public 40 40 11 6 3 1 0 80 9 2918
2011 Provides services to public 32 43 13 8 4 1 0 76 11 2256
2011 Does not provide services to public 37 43 11 6 2 1 0 80 8 2915
2008 Provides services to public 34 44 11 6 3 1 0 79 10 1690
2008 Does not provide services to public 38 43 10 6 4 0 0 81 10 1868

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 44 20 11 5 0 0 64 16 1884
2018 Does not provide services to public 27 44 16 9 3 1 0 71 13 2581
2017 Provides services to public 21 43 18 11 6 1 0 64 18 1939
2017 Does not provide services to public 28 44 16 7 4 1 0 72 11 2864
2014 Provides services to public 25 44 16 9 5 1 0 70 14 2211
2014 Does not provide services to public 29 44 15 8 3 1 0 74 11 2919
2011 Provides services to public 26 42 17 8 6 1 0 69 14 2254
2011 Does not provide services to public 30 42 14 8 3 1 0 73 12 2915

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 30 36 17 6 1 1 23 41 1880
2018 Does not provide services to public 10 27 35 18 8 0 1 27 38 2582
2017 Provides services to public 11 26 37 16 7 1 2 24 38 1933
2017 Does not provide services to public 9 24 38 18 8 1 2 27 34 2859
2014 Provides services to public 10 28 38 16 6 1 1 23 38 2207
2014 Does not provide services to public 8 27 38 17 7 0 2 25 36 2913
2011 Provides services to public 9 27 39 16 7 1 2 23 36 2254
2011 Does not provide services to public 11 26 35 17 8 1 2 26 38 2916
2008 Provides services to public 9 33 37 14 5 1 1 20 42 1690
2008 Does not provide services to public 12 30 36 15 5 1 2 21 43 1869

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 26 26 17 8 1 1 26 47 1879
2018 Does not provide services to public 16 23 27 20 11 2 1 32 40 2579
2017 Provides services to public 18 24 29 16 9 2 2 26 44 1933
2017 Does not provide services to public 13 21 29 19 13 2 3 33 36 2857
2014 Provides services to public 16 25 31 17 8 2 1 26 42 2203
2014 Does not provide services to public 11 23 31 20 10 2 2 31 36 2910
2011 Provides services to public 11 21 30 23 11 2 2 35 33 2253
2011 Does not provide services to public 12 21 29 21 12 3 3 34 35 2911
2008 Provides services to public 12 24 30 21 8 2 2 31 38 1689
2008 Does not provide services to public 12 22 31 21 9 2 2 32 36 1865

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 26 33 15 6 2 2 22 44 1880
2018 Does not provide services to public 16 27 31 16 7 2 2 24 44 2575
2017 Provides services to public 15 25 30 16 7 3 3 25 43 1927
2017 Does not provide services to public 16 24 32 15 7 2 4 23 43 2859
2014 Provides services to public 17 28 29 14 6 2 2 22 48 2202
2014 Does not provide services to public 19 26 30 13 8 2 3 22 47 2903
2011 Provides services to public 16 26 30 15 7 3 3 23 45 2251
2011 Does not provide services to public 19 27 26 15 7 2 4 23 49 2912
2008 Provides services to public 17 26 31 15 6 2 2 22 45 1686
2008 Does not provide services to public 17 27 31 15 6 2 2 22 45 1860

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 14 35 32 11 1 2 44 20 1873
2018 Does not provide services to public 7 15 35 27 13 1 2 41 23 2567
2017 Provides services to public 7 13 34 30 12 1 3 44 20 1915
2017 Does not provide services to public 7 15 33 28 14 1 3 43 23 2843
2014 Provides services to public 6 15 32 32 11 1 2 45 22 2198
2014 Does not provide services to public 7 16 35 27 13 1 2 41 23 2905
2011 Provides services to public 7 15 31 28 14 1 2 44 23 2251
2011 Does not provide services to public 9 17 32 25 13 1 3 39 27 2905
2008 Provides services to public 8 18 33 26 12 1 2 39 27 1686
2008 Does not provide services to public 8 18 37 23 11 1 2 36 27 1857

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 29 27 14 6 1 1 21 52 1882
2018 Does not provide services to public 19 24 29 16 9 1 2 26 44 2586
2017 Provides services to public 21 27 27 14 8 1 2 23 49 1928
2017 Does not provide services to public 15 22 31 17 11 1 3 29 39 2856
2014 Provides services to public 20 28 28 14 6 1 2 21 50 2207
2014 Does not provide services to public 20 26 28 15 9 1 2 25 47 2904
2011 Provides services to public 20 27 29 14 7 2 2 21 48 2254
2011 Does not provide services to public 20 26 27 15 9 1 3 24 47 2913
2008 Provides services to public 19 25 30 15 7 1 2 23 46 1686
2008 Does not provide services to public 17 27 27 16 9 1 3 26 46 1864

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 25 22 11 2 2 34 39 1876
2018 Does not provide services to public 11 18 28 25 14 2 2 40 31 2573
2017 Provides services to public 12 20 27 22 12 3 4 37 34 1935
2017 Does not provide services to public 10 17 27 24 16 3 5 43 28 2857
2014 Provides services to public 10 18 27 26 14 3 3 42 30 2208
2014 Does not provide services to public 8 16 27 26 16 2 5 45 26 2908
2011 Provides services to public 10 19 27 22 15 2 4 39 31 2249
2011 Does not provide services to public 10 17 29 22 14 3 4 39 30 2909
2008 Provides services to public 13 22 25 21 11 3 4 35 38 1685
2008 Does not provide services to public 12 19 28 23 12 2 4 37 33 1866

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 27 33 15 8 2 2 24 42 1879
2018 Does not provide services to public 14 23 34 17 9 2 2 27 38 2579
2017 Provides services to public 15 24 33 14 8 3 3 23 41 1928
2017 Does not provide services to public 13 21 33 16 10 3 4 28 36 2859
2014 Provides services to public 13 24 33 16 7 3 3 25 40 2209
2014 Does not provide services to public 14 22 32 16 9 3 4 27 39 2909

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 35 10 11 9 0 0 69 21 1876
2018 Does not provide services to public 42 31 9 10 7 1 0 74 17 2588
2017 Provides services to public 34 35 10 12 8 1 0 69 20 1942
2017 Does not provide services to public 43 31 9 10 5 1 0 75 16 2871
2014 Provides services to public 40 31 8 11 9 1 0 71 20 2209
2014 Does not provide services to public 44 30 8 10 6 1 0 75 17 2918

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 41 9 8 5 0 0 79 12 1878
2018 Does not provide services to public 46 35 8 8 3 0 0 81 11 2592
2017 Provides services to public 33 42 10 10 4 0 0 76 14 1936
2017 Does not provide services to public 43 38 8 7 4 0 0 81 11 2863
2014 Provides services to public 35 43 9 9 4 0 0 79 13 2209
2014 Does not provide services to public 42 38 9 7 4 0 0 80 11 2919

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 43 16 7 4 1 0 74 11 1881
2018 Does not provide services to public 38 41 13 5 3 1 0 79 8 2594

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 39 13 5 4 1 0 78 8 1885
2018 Does not provide services to public 42 37 12 3 2 3 0 82 6 2593
2017 Provides services to public 35 37 17 5 4 2 0 74 9 1937
2017 Does not provide services to public 42 38 12 3 2 2 0 83 5 2867
2014 Provides services to public 43 35 13 3 3 3 0 80 6 2212
2014 Does not provide services to public 49 33 10 3 2 2 0 85 5 2919

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 41 14 8 3 1 0 75 11 1884
2018 Does not provide services to public 41 39 11 5 2 1 0 82 7 2592
2017 Provides services to public 30 42 15 7 5 2 0 73 11 1938
2017 Does not provide services to public 40 41 10 5 2 2 0 83 7 2867
2014 Provides services to public 38 39 12 6 4 2 0 78 9 2212
2014 Does not provide services to public 46 36 9 5 2 2 0 84 7 2918
2011 Provides services to public 28 40 16 7 6 2 0 69 14 2254
2011 Does not provide services to public 33 42 13 6 4 2 0 76 10 2917

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 39 13 7 5 0 0 75 11 1884
2018 Does not provide services to public 44 37 10 5 3 0 0 81 8 2587
2017 Provides services to public 34 40 12 9 5 0 0 74 14 1938
2017 Does not provide services to public 44 38 9 6 2 0 0 83 8 2869
2014 Provides services to public 41 37 11 6 5 0 0 78 11 2212
2014 Does not provide services to public 47 35 10 5 3 0 0 82 8 2914
2011 Provides services to public 32 40 14 7 6 0 0 72 13 2251
2011 Does not provide services to public 39 38 12 7 4 0 0 77 11 2915
2008 Provides services to public 27 41 15 9 7 0 0 68 16 1688
2008 Does not provide services to public 33 39 13 9 6 0 0 73 14 1867

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 35 20 14 11 3 2 53 26 1883
2018 Does not provide services to public 23 34 17 12 8 4 3 61 21 2594
2017 Provides services to public 20 33 18 13 11 4 2 56 25 1942
2017 Does not provide services to public 27 31 15 12 8 4 4 62 22 2871
2014 Provides services to public 26 35 13 12 10 2 2 63 22 2208
2014 Does not provide services to public 29 31 13 12 8 3 3 64 21 2919

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 43 13 9 5 1 0 72 14 1883
2018 Does not provide services to public 35 40 12 8 3 1 1 77 11 2587
2017 Provides services to public 32 41 12 8 4 2 1 75 13 1936
2017 Does not provide services to public 37 39 10 7 3 2 1 79 11 2864
2014 Provides services to public 39 39 10 6 3 1 1 80 10 2212
2014 Does not provide services to public 42 38 8 6 3 2 1 82 10 2919
2011 Provides services to public 34 38 11 8 6 3 1 75 14 2253
2011 Does not provide services to public 38 35 11 7 4 3 1 77 12 2914
2008 Provides services to public 25 34 14 12 8 6 1 63 22 1688
2008 Does not provide services to public 29 33 13 12 8 4 1 65 21 1866

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 41 19 8 4 0 0 68 13 1877
2018 Does not provide services to public 33 39 17 6 4 1 0 73 10 2580

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 28 19 19 16 4 1 43 37 1883
2018 Does not provide services to public 18 28 19 15 12 6 2 50 29 2587
2017 Provides services to public 14 27 15 19 18 5 1 44 40 1931
2017 Does not provide services to public 18 28 17 14 12 8 2 51 30 2863
2014 Provides services to public 15 26 16 18 18 6 1 44 38 2213
2014 Does not provide services to public 18 24 18 17 14 7 2 46 34 2917
2011 Provides services to public 14 25 16 18 18 7 1 43 40 2261
2011 Does not provide services to public 16 25 17 17 14 9 3 45 35 2917

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 15 85 1883
2018 Does not provide services to public 12 88 2601

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 284
2018 Does not provide services to public 50 305

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 284
2018 Does not provide services to public 59 305

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 284
2018 Does not provide services to public 9 305

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 284
2018 Does not provide services to public 3 305

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 284
2018 Does not provide services to public 3 305

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 284
2018 Does not provide services to public 4 305

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 283
2018 Does not provide services to public 38 305

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 283
2018 Does not provide services to public 41 305

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 283
2018 Does not provide services to public 48 305

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 283
2018 Does not provide services to public 36 305

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 283
2018 Does not provide services to public 37 305

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 283
2018 Does not provide services to public 46 305

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 283
2018 Does not provide services to public 30 305

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 283
2018 Does not provide services to public 6 305

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 283
2018 Does not provide services to public 9 305

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 283
2018 Does not provide services to public 46 305

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 283
2018 Does not provide services to public 23 305

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 283
2018 Does not provide services to public 15 305

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 284
2018 Does not provide services to public 58 305

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 284
2018 Does not provide services to public 27 305

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 284
2018 Does not provide services to public 11 305

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 284
2018 Does not provide services to public 18 305

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 284
2018 Does not provide services to public 13 305

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 284
2018 Does not provide services to public 7 305

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 284
2018 Does not provide services to public 11 305

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 284
2018 Does not provide services to public 10 305

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 284
2018 Does not provide services to public 22 305

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 259
2018 Does not provide services to public 10 284

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 259
2018 Does not provide services to public 18 284

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 259
2018 Does not provide services to public 8 284

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 259
2018 Does not provide services to public 7 284

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 259
2018 Does not provide services to public 12 284

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 259
2018 Does not provide services to public 11 284

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 259
2018 Does not provide services to public 7 284

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 259
2018 Does not provide services to public 8 284

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 259
2018 Does not provide services to public 12 284

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 259
2018 Does not provide services to public 28 284

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 259
2018 Does not provide services to public 11 284

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 259
2018 Does not provide services to public 47 284

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 259
2018 Does not provide services to public 51 284

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 259
2018 Does not provide services to public 3 284

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 259
2018 Does not provide services to public 15 284

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 23 9 9 18 5 47 24 1885
2018 Does not provide services to public 16 22 21 10 7 20 5 50 22 2591
2017 Provides services to public 13 22 21 10 10 19 6 46 27 1941
2017 Does not provide services to public 16 20 19 9 8 21 7 50 24 2870
2014 Provides services to public 16 21 20 10 9 19 5 49 25 2212
2014 Does not provide services to public 19 22 19 8 7 20 6 54 21 2918

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 36 19 9 6 5 0 64 15 1885
2018 Does not provide services to public 29 35 18 8 4 5 1 68 13 2589
2017 Provides services to public 23 34 19 9 7 7 1 62 17 1937
2017 Does not provide services to public 27 34 17 8 5 7 1 67 15 2871
2014 Provides services to public 28 34 18 7 6 6 1 66 14 2212
2014 Does not provide services to public 31 34 16 7 5 6 1 70 12 2916
2011 Provides services to public 28 39 15 8 5 4 0 70 14 2257
2011 Does not provide services to public 31 37 15 7 5 5 0 72 13 2918

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 1881
2018 Does not provide services to public 6 94 2595

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 211
2018 Does not provide services to public 35 168

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 80 211
2018 Does not provide services to public 80 168

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 211
2018 Does not provide services to public 3 168

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 211
2018 Does not provide services to public 3 168

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 211
2018 Does not provide services to public 7 168

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 209
2018 Does not provide services to public 24 168

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 209
2018 Does not provide services to public 25 168

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 209
2018 Does not provide services to public 12 168

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 209
2018 Does not provide services to public 10 168

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 209
2018 Does not provide services to public 24 168

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 209
2018 Does not provide services to public 27 168

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 209
2018 Does not provide services to public 4 168

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 209
2018 Does not provide services to public 14 168

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 209
2018 Does not provide services to public 16 168

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 209
2018 Does not provide services to public 18 168

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 211
2018 Does not provide services to public 20 168

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 211
2018 Does not provide services to public 11 168

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 211
2018 Does not provide services to public 4 168

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 211
2018 Does not provide services to public 15 168

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 211
2018 Does not provide services to public 4 168

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 211
2018 Does not provide services to public 5 168

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 211
2018 Does not provide services to public 8 168

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 211
2018 Does not provide services to public 9 168

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 211
2018 Does not provide services to public 56 168

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 199
2018 Does not provide services to public 6 160

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 199
2018 Does not provide services to public 17 160

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 199
2018 Does not provide services to public 3 160

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 199
2018 Does not provide services to public 3 160

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 199
2018 Does not provide services to public 3 160

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 199
2018 Does not provide services to public 7 160

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 199
2018 Does not provide services to public 6 160

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 199
2018 Does not provide services to public 22 160

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 199
2018 Does not provide services to public 5 160

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 199
2018 Does not provide services to public 39 160

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 199
2018 Does not provide services to public 61 160

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 199
2018 Does not provide services to public 4 160

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 199
2018 Does not provide services to public 11 160

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 22 24 6 4 23 4 53 14 1886
2018 Does not provide services to public 18 22 23 5 3 25 5 56 10 2594
2017 Provides services to public 15 21 23 5 5 25 5 52 15 1940
2017 Does not provide services to public 18 19 20 4 3 30 6 58 10 2866
2014 Provides services to public 18 20 22 5 4 26 5 55 13 2213
2014 Does not provide services to public 20 20 20 3 3 28 7 61 9 2916

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 34 21 6 4 7 1 66 11 1885
2018 Does not provide services to public 30 37 19 4 2 8 1 73 7 2593
2017 Provides services to public 25 35 19 6 5 10 1 67 12 1935
2017 Does not provide services to public 32 33 17 4 2 11 1 73 7 2867
2014 Provides services to public 30 35 18 5 3 9 1 71 9 2211
2014 Does not provide services to public 34 33 16 3 2 10 1 76 6 2915
2011 Provides services to public 33 39 14 5 3 6 0 77 8 2258
2011 Does not provide services to public 36 38 14 4 2 7 0 79 6 2915
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 29 12 5 6 1 0 76 12 1881
2018 Does not provide services to public 56 27 9 4 4 1 0 83 8 2580
2017 Provides services to public 46 28 11 6 6 2 0 75 13 1942
2017 Does not provide services to public 54 25 10 5 4 1 0 81 9 2869

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 44 17 9 5 1 0 69 14 1882
2018 Does not provide services to public 34 42 14 6 3 2 0 78 8 2582
2017 Provides services to public 23 43 17 9 5 3 0 68 15 1940
2017 Does not provide services to public 32 41 14 6 3 2 0 75 10 2865

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 35 20 16 10 1 0 53 26 1882
2018 Does not provide services to public 23 37 18 13 7 1 0 61 20 2591
2017 Provides services to public 16 34 20 17 12 1 0 50 29 1938
2017 Does not provide services to public 20 40 17 13 8 1 0 61 22 2866

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 24 25 17 23 0 1 35 40 1882
2018 Does not provide services to public 16 29 24 14 16 0 1 45 31 2598
2017 Provides services to public 14 23 22 17 23 0 1 37 40 1942
2017 Does not provide services to public 18 23 22 15 20 0 1 42 35 2864

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 27 28 17 12 0 0 43 29 1884
2018 Does not provide services to public 17 28 29 16 10 0 0 45 26 2589
2017 Provides services to public 14 29 27 17 13 0 1 43 30 1939
2017 Does not provide services to public 19 29 26 15 10 0 1 48 25 2864

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 33 24 12 6 0 1 57 18 1875
2018 Does not provide services to public 24 32 24 12 6 0 1 57 19 2579
2017 Provides services to public 24 33 21 11 7 1 2 60 19 1930
2017 Does not provide services to public 25 32 22 12 7 0 2 58 19 2858

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 21 23 20 21 0 1 35 41 1877
2018 Does not provide services to public 17 25 24 17 15 0 1 43 33 2579
2017 Provides services to public 15 21 23 19 20 1 1 37 40 1942
2017 Does not provide services to public 19 25 23 18 12 1 2 45 31 2865

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 27 15 5 5 0 5 73 11 1873
2018 Does not provide services to public 43 25 13 7 6 0 6 73 13 2584
2017 Provides services to public 39 28 14 7 5 0 6 72 14 1934
2017 Does not provide services to public 41 26 14 6 4 1 7 73 12 2859

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 29 24 12 13 0 0 51 25 1877
2018 Does not provide services to public 28 29 23 11 9 0 1 57 20 2588
2017 Provides services to public 21 30 24 13 11 0 0 51 25 1933
2017 Does not provide services to public 26 31 24 12 7 0 0 57 19 2861

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 34 27 13 6 1 1 54 19 1885
2018 Does not provide services to public 24 37 24 9 5 1 1 62 14 2584
2017 Provides services to public 21 33 25 12 8 0 2 54 20 1929
2017 Does not provide services to public 27 35 21 10 5 1 1 63 15 2858

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 31 27 16 8 0 0 49 24 1882
2018 Does not provide services to public 19 32 26 14 7 1 1 52 22 2585
2017 Provides services to public 17 32 25 15 9 1 1 50 24 1930
2017 Does not provide services to public 20 32 25 13 7 1 1 53 21 2859

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 34 25 14 7 0 0 53 22 1880
2018 Does not provide services to public 24 31 23 13 7 0 1 56 20 2583
2017 Provides services to public 20 35 22 13 8 0 1 56 22 1931
2017 Does not provide services to public 24 34 21 12 7 1 1 59 19 2860

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 28 26 17 11 0 0 45 29 1870
2018 Does not provide services to public 26 31 23 12 7 0 1 58 19 2578
2017 Provides services to public 19 33 22 13 11 1 2 53 24 1924
2017 Does not provide services to public 27 33 22 10 6 0 1 61 16 2855

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 29 15 8 4 0 1 73 12 1876
2018 Does not provide services to public 50 26 13 6 4 0 2 77 10 2572
2017 Provides services to public 48 27 13 6 4 0 2 77 10 1940
2017 Does not provide services to public 54 25 11 6 2 0 1 80 8 2868

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 20 10 3 3 1 3 84 6 1878
2018 Does not provide services to public 69 16 6 3 2 1 4 89 5 2577

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 17 8 6 6 1 2 81 12 1883
2018 Does not provide services to public 69 14 7 4 4 1 2 86 7 2573
2017 Provides services to public 61 19 7 5 5 1 3 83 10 1940
2017 Does not provide services to public 69 14 6 4 3 1 2 86 7 2866

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 33 13 7 4 0 1 76 11 1874
2018 Does not provide services to public 50 28 13 5 3 0 1 79 8 2592
2017 Provides services to public 44 33 12 6 4 0 1 78 9 1938
2017 Does not provide services to public 53 27 10 5 3 0 2 82 8 2857

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 25 13 7 7 0 1 72 14 1873
2018 Does not provide services to public 53 24 11 7 5 0 1 77 12 2586
2017 Provides services to public 47 25 12 8 6 0 2 73 15 1937
2017 Does not provide services to public 57 21 10 6 4 0 1 79 11 2860

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 12 6 3 1 0 30 86 6 1860
2018 Does not provide services to public 48 13 6 3 1 0 29 86 6 2578
2017 Provides services to public 46 15 5 2 2 1 29 87 6 1937
2017 Does not provide services to public 51 14 6 2 1 0 26 88 5 2863

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 29 13 5 2 0 3 79 7 1864
2018 Does not provide services to public 65 19 7 2 1 0 6 90 3 2586
2017 Provides services to public 47 30 12 4 2 0 5 81 7 1930
2017 Does not provide services to public 67 17 5 2 1 1 7 91 3 2850

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 20 9 6 7 0 3 77 14 1873
2018 Does not provide services to public 60 18 7 5 6 0 3 81 12 2595
2017 Provides services to public 52 23 10 5 6 1 4 78 12 1936
2017 Does not provide services to public 59 18 8 5 6 1 3 81 11 2865

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 33 16 5 3 0 2 76 8 1871
2018 Does not provide services to public 47 31 14 4 2 0 2 80 6 2589
2017 Provides services to public 45 32 13 5 2 0 3 79 8 1932
2017 Does not provide services to public 48 32 13 4 2 0 2 81 5 2867

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 30 39 16 6 0 0 39 22 1888
2018 Does not provide services to public 12 34 37 13 4 0 0 46 17 2599
2017 Provides services to public 8 28 40 15 8 0 0 36 24 1944
2017 Does not provide services to public 11 32 40 13 4 0 0 43 17 2871

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 20 42 21 7 0 0 28 30 1871
2018 Does not provide services to public 9 19 39 23 10 0 0 34 27 2575
2017 Provides services to public 9 22 43 19 7 0 0 26 31 1939
2017 Does not provide services to public 7 17 41 24 10 0 1 35 24 2858
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 28 23 14 13 1 0 20 80 1889
2018 Does not provide services to public 26 29 23 11 10 2 0 26 74 2601
2017 Provides services to public 21 26 23 12 15 3 1 22 78 1944
2017 Does not provide services to public 23 26 22 13 12 3 1 24 76 2868

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 1478
2018 Does not provide services to public 19 1891
2017 Provides services to public 18 1467
2017 Does not provide services to public 20 2091

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 1478
2018 Does not provide services to public 31 1891
2017 Provides services to public 29 1467
2017 Does not provide services to public 33 2091

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 1478
2018 Does not provide services to public 21 1891
2017 Provides services to public 16 1467
2017 Does not provide services to public 18 2091

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 1478
2018 Does not provide services to public 51 1891
2017 Provides services to public 60 1467
2017 Does not provide services to public 55 2091

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 1478
2018 Does not provide services to public 8 1891
2017 Provides services to public 9 1467
2017 Does not provide services to public 7 2091

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 1478
2018 Does not provide services to public 24 1891

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 1478
2018 Does not provide services to public 37 1891
2017 Provides services to public 33 1467
2017 Does not provide services to public 39 2091

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 5 36 18 12 6 22 1426
2018 Does not provide services to public 4 40 20 11 6 18 1809
2017 Provides services to public 4 42 19 13 5 17 1452
2017 Does not provide services to public 5 46 21 11 4 13 2053

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 36 64 1462
2018 Does not provide services to public 38 62 1879

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 20 15 10 13 1 7 59 25 1881
2018 Does not provide services to public 40 18 15 9 9 1 8 64 20 2586

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 21 19 19 25 1 6 31 48 1466
2018 Does not provide services to public 12 25 19 19 18 1 6 39 40 1888
2017 Provides services to public 8 20 16 19 27 2 7 31 52 1476
2017 Does not provide services to public 10 23 15 18 24 2 9 37 46 2098

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 14 18 21 38 1 4 18 63 1473
2018 Does not provide services to public 4 14 16 23 35 2 5 20 62 1886
2017 Provides services to public 3 12 13 19 46 1 5 16 70 1476
2017 Does not provide services to public 3 10 12 19 48 2 6 14 73 2095
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