2018 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - GL

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 50 20 0 0 0 0 80 0 20
2017 GL 53 41 6 0 0 0 0 94 0 17
2014 GL 30 53 4 6 6 0 0 84 12 49
2014 GL-04 17 83 0 0 0 0 0 100 0 12
2011 GL 45 33 12 9 0 0 0 79 9 33

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 40 10 15 5 0 0 70 20 20
2017 GL 29 53 0 12 6 0 0 82 18 17

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 53 32 16 0 0 0 0 84 0 19
2017 GL 76 24 0 0 0 0 0 100 0 17
2014 GL 57 33 6 0 4 0 0 90 4 49
2014 GL-04 33 58 8 0 0 0 0 92 0 12
2011 GL 76 15 6 3 0 0 0 91 3 33

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 30 35 0 0 0 0 65 0 20
2017 GL 71 29 0 0 0 0 0 100 0 17
2014 GL 55 33 6 0 6 0 0 88 6 49
2014 GL-04 58 42 0 0 0 0 0 100 0 12
2011 GL 64 24 6 6 0 0 0 88 6 33

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 37 32 26 5 0 0 0 68 5 19
2017 GL 59 29 6 0 6 0 0 88 6 17
2014 GL 39 32 16 6 6 0 0 71 12 49
2014 GL-04 50 42 8 0 0 0 0 92 0 12
2011 GL 38 31 13 16 3 0 0 69 19 32

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 40 35 20 5 0 0 0 75 5 20
2017 GL 47 41 6 0 6 0 0 88 6 17
2014 GL 31 36 25 2 6 0 0 67 8 49
2014 GL-04 50 33 17 0 0 0 0 83 0 12
2011 GL 28 38 9 22 3 0 0 66 25 32

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 15 40 30 5 0 5 5 61 6 20
2017 GL 35 29 18 0 0 12 6 79 0 17
2014 GL 27 32 20 6 10 4 0 62 17 49
2014 GL-04 25 33 25 0 8 8 0 64 9 12
2011 GL 31 22 19 16 6 6 0 57 23 32
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 40 20 10 0 0 0 70 10 20
2017 GL 41 41 6 6 0 6 0 88 6 17
2014 GL 45 27 10 6 12 0 0 72 18 49
2014 GL-04 75 17 0 8 0 0 0 92 8 12
2011 GL 30 30 30 3 6 0 0 61 9 33

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 40 15 10 5 0 0 70 15 20
2017 GL 41 35 12 6 6 0 0 76 12 17
2014 GL 37 36 10 8 8 0 0 73 16 49
2014 GL-04 58 33 0 8 0 0 0 92 8 12
2011 GL 33 30 21 12 3 0 0 64 15 33

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 45 10 5 5 0 0 80 10 20
2017 GL 29 53 6 6 6 0 0 82 12 17
2014 GL 45 32 2 10 10 0 0 77 20 49
2014 GL-04 75 17 0 8 0 0 0 92 8 12

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 26 42 11 16 0 5 0 72 17 19
2017 GL 24 35 24 12 0 0 6 63 13 17
2014 GL 28 41 12 4 6 8 0 75 11 49
2014 GL-04 25 50 0 0 0 25 0 100 0 12
2011 GL 28 25 25 9 6 6 0 57 17 32

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 20 20 20 0 5 0 58 21 20
2017 GL 18 47 18 6 0 6 6 73 7 17
2014 GL 25 34 16 14 4 6 0 63 20 49
2014 GL-04 42 25 8 0 0 25 0 89 0 12
2011 GL 22 19 34 6 13 3 3 43 20 32

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 15 40 15 20 5 5 0 58 26 20
2017 GL 18 35 6 29 0 6 6 60 33 17
2014 GL 14 37 16 14 4 14 0 60 22 49
2014 GL-04 17 33 17 0 0 33 0 75 0 12
2011 GL 9 33 15 24 12 6 0 45 39 33

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 16 37 16 21 5 5 0 56 28 19
2017 GL 6 41 12 12 12 12 6 57 29 17
2014 GL 20 31 17 19 6 6 0 55 27 48
2014 GL-04 25 25 8 17 0 25 0 67 22 12
2011 GL 6 30 27 21 12 3 0 38 34 33
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 20 35 25 15 5 0 0 55 20 20
2017 GL 12 59 12 6 12 0 0 71 18 17
2014 GL 14 49 14 12 8 2 0 65 21 49
2014 GL-04 25 50 8 8 0 8 0 82 9 12
2011 GL 27 27 12 24 9 0 0 55 33 33

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 15 30 15 5 0 0 50 20 20
2017 GL 24 65 6 6 0 0 0 88 6 17

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 10 30 15 10 25 5 5 44 39 20
2017 GL 6 29 12 18 12 24 0 46 38 17
2014 GL 14 18 18 16 16 8 8 39 39 49
2014 GL-04 17 8 17 8 8 25 17 43 29 12

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 45 25 15 10 5 0 0 70 15 20
2017 GL 29 35 18 18 0 0 0 65 18 17
2014 GL 33 37 12 14 4 0 0 70 18 49
2014 GL-04 50 42 0 8 0 0 0 92 8 12
2011 GL 27 27 21 18 6 0 0 55 24 33

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 50 5 10 5 0 0 80 15 20
2017 GL 47 41 0 6 6 0 0 88 12 17
2014 GL 29 49 8 6 8 0 0 77 14 49
2014 GL-04 42 58 0 0 0 0 0 100 0 12
2011 GL 18 45 18 15 0 0 3 66 16 33

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 45 50 5 0 0 0 0 95 0 20
2017 GL 71 29 0 0 0 0 0 100 0 17
2014 GL 47 39 6 2 6 0 0 86 8 49
2014 GL-04 33 58 0 8 0 0 0 92 8 12
2011 GL 58 24 12 3 3 0 0 82 6 33

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 55 35 5 5 0 0 0 90 5 20
2017 GL 82 12 0 6 0 0 0 94 6 17
2014 GL 47 37 6 2 8 0 0 84 10 49
2014 GL-04 25 50 17 0 8 0 0 75 8 12
2011 GL 61 24 12 0 3 0 0 85 3 33

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 25 30 10 5 5 0 53 16 20
2017 GL 18 41 18 6 12 6 0 63 19 17
2014 GL 16 33 20 14 10 4 2 52 26 49
2014 GL-04 8 42 8 25 8 8 0 55 36 12
2011 GL 15 36 24 15 9 0 0 52 24 33

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 20 25 15 25 10 0 5 47 37 20
2017 GL 29 35 6 12 12 0 6 69 25 17
2014 GL 18 18 23 18 23 0 0 37 41 49
2014 GL-04 8 17 33 25 17 0 0 25 42 12
2011 GL 9 24 15 18 15 0 18 41 41 33

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 50 15 5 0 0 0 80 5 20
2017 GL 47 41 6 0 6 0 0 88 6 17
2014 GL 25 45 8 10 10 2 0 71 21 49
2014 GL-04 25 42 8 17 0 8 0 73 18 12
2011 GL 30 39 12 9 9 0 0 70 18 33

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 45 45 5 5 0 0 0 90 5 20
2017 GL 47 35 0 12 6 0 0 82 18 17
2014 GL 31 45 8 8 8 0 0 76 16 49
2014 GL-04 25 50 8 17 0 0 0 75 17 12

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 15 55 20 0 10 0 0 70 10 20
2017 GL 29 47 12 0 12 0 0 76 12 17
2014 GL 31 43 10 6 8 0 2 75 15 49
2014 GL-04 25 50 8 8 0 0 8 82 9 12
2011 GL 36 36 12 12 3 0 0 73 15 33

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 45 15 5 5 5 0 74 11 20
2017 GL 35 47 12 0 0 6 0 88 0 17

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 40 40 5 5 5 5 0 84 11 20
2017 GL 59 18 12 6 6 0 0 76 12 17
2014 GL 37 28 18 14 2 0 0 65 16 49
2014 GL-04 33 33 25 8 0 0 0 67 8 12
2011 GL 39 33 24 3 0 0 0 73 3 33

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 35 15 10 5 0 0 70 15 20
2017 GL 47 35 6 12 0 0 0 82 12 17
2014 GL 29 55 10 2 4 0 0 84 6 49
2014 GL-04 25 75 0 0 0 0 0 100 0 12
2011 GL 36 33 18 6 3 0 3 72 9 33

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 GL 15 55 30 20
2017 GL 6 59 35 17
2014 GL 25 39 36 49
2014 GL-04 50 8 42 12
2011 GL 15 61 24 33

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2014 GL 17 8 17 0 9999 58 12
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 45 40 5 10 0 0 0 85 10 20
2017 GL 41 47 0 0 12 0 0 88 12 17
2014 GL 26 45 10 8 6 4 0 74 15 49
2014 GL-04 42 33 8 8 0 8 0 82 9 12
2011 GL 41 34 13 9 0 0 3 77 10 32

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 20 45 5 0 0 0 50 5 20
2017 GL 35 29 24 6 6 0 0 65 12 17
2014 GL 28 39 18 8 6 0 0 67 14 49
2014 GL-04 25 67 0 8 0 0 0 92 8 12
2011 GL 27 39 18 9 3 0 3 69 13 33

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 0 25 35 20 20 0 0 40 25 20
2017 GL 6 12 24 29 24 6 0 56 19 17
2014 GL 4 20 43 24 8 0 0 32 25 49
2014 GL-04 8 8 58 8 17 0 0 25 17 12
2011 GL 9 24 30 24 9 0 3 34 34 33

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 0 20 20 25 30 5 0 58 21 20
2017 GL 6 6 24 18 35 6 6 60 13 17
2014 GL 10 18 18 25 18 8 2 48 32 49
2014 GL-04 0 0 25 33 33 8 0 73 0 12
2011 GL 18 18 27 18 12 3 3 32 39 33

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 5 25 30 25 10 5 0 37 32 20
2017 GL 0 6 41 18 24 12 0 47 7 17
2014 GL 13 15 19 25 20 2 6 50 30 48
2014 GL-04 9 0 18 18 36 9 9 67 11 11
2011 GL 15 21 24 21 6 3 9 31 41 33

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 0 0 30 45 25 0 0 70 0 20
2017 GL 0 0 18 35 41 6 0 81 0 17
2014 GL 2 6 23 39 29 0 2 69 8 49
2014 GL-04 0 0 25 42 33 0 0 75 0 12
2011 GL 0 9 18 45 18 0 9 70 10 33

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 20 5 25 30 20 0 0 50 25 20
2017 GL 6 12 29 6 35 6 6 47 20 17
2014 GL 8 19 25 21 19 4 4 43 30 48
2014 GL-04 0 8 8 33 42 8 0 82 9 12
2011 GL 21 27 21 9 15 0 6 26 52 33

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 5 5 10 20 50 5 5 78 11 20
2017 GL 0 0 12 18 41 12 18 83 0 17
2014 GL 2 8 14 24 33 12 6 70 13 49
2014 GL-04 0 0 17 17 42 25 0 78 0 12
2011 GL 3 12 18 15 33 0 18 59 19 33

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 5 15 35 25 15 5 0 42 21 20
2017 GL 0 6 18 18 35 24 0 69 8 17
2014 GL 4 23 16 20 18 8 10 47 33 49
2014 GL-04 0 17 17 17 25 8 17 56 22 12

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 30 5 15 15 0 0 65 30 20
2017 GL 35 35 0 18 12 0 0 71 29 17
2014 GL 35 31 14 8 12 0 0 66 20 49
2014 GL-04 75 8 8 8 0 0 0 83 8 12

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 30 5 25 10 0 0 60 35 20
2017 GL 47 47 6 0 0 0 0 94 0 17
2014 GL 39 39 10 4 8 0 0 77 12 49
2014 GL-04 67 25 0 8 0 0 0 92 8 12

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 55 15 0 5 0 0 80 5 20

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 40 35 15 0 0 10 0 83 0 20
2017 GL 47 41 12 0 0 0 0 88 0 17
2014 GL 45 35 12 4 2 2 0 82 6 49
2014 GL-04 67 33 0 0 0 0 0 100 0 12

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 45 45 5 5 0 0 0 90 5 20
2017 GL 47 41 6 6 0 0 0 88 6 17
2014 GL 51 33 8 2 4 2 0 85 6 49
2014 GL-04 75 25 0 0 0 0 0 100 0 12
2011 GL 27 39 21 12 0 0 0 67 12 33

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 45 40 10 5 0 0 0 85 5 20
2017 GL 53 47 0 0 0 0 0 100 0 17
2014 GL 52 31 8 2 4 2 0 85 6 48
2014 GL-04 67 33 0 0 0 0 0 100 0 12
2011 GL 27 42 12 15 3 0 0 70 18 33

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 15 35 10 20 20 0 0 50 40 20
2017 GL 24 35 6 12 18 0 6 63 31 17
2014 GL 26 33 4 16 14 2 4 63 33 49
2014 GL-04 50 17 0 17 0 8 8 80 20 12

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 30 15 25 5 0 0 55 30 20
2017 GL 24 59 6 6 6 0 0 82 12 17
2014 GL 36 31 14 6 8 4 0 70 15 49
2014 GL-04 25 25 17 8 17 8 0 55 27 12
2011 GL 39 30 18 0 6 3 3 74 6 33

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 26 37 26 5 0 5 0 67 6 19

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 30 25 10 5 5 0 58 16 20
2017 GL 18 41 0 0 18 24 0 77 23 17
2014 GL 25 30 16 8 18 2 0 56 27 49
2014 GL-04 33 17 25 8 8 8 0 55 18 12
2011 GL 13 32 16 23 10 0 6 48 34 31

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 30 10 20 10 15 15 0 47 29 20
2017 GL 12 29 24 12 0 24 0 54 15 17
2014 GL 27 23 16 10 6 14 4 60 20 49
2014 GL-04 25 8 8 8 0 33 17 67 17 12

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 32 37 16 5 5 5 0 72 11 19
2017 GL 29 47 12 6 0 6 0 81 6 17
2014 GL 37 30 14 4 6 6 2 73 11 49
2014 GL-04 25 33 8 0 0 25 8 88 0 12
2011 GL 36 27 21 9 3 3 0 66 13 33

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 20 25 40 0 0 15 0 53 0 20
2017 GL 18 24 12 6 0 41 0 70 10 17
2014 GL 27 25 18 2 4 20 4 68 8 49
2014 GL-04 25 17 8 0 0 33 17 83 0 12

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 50 20 0 0 5 0 79 0 20
2017 GL 35 24 18 6 0 18 0 71 7 17
2014 GL 37 31 16 2 4 10 0 75 7 49
2014 GL-04 33 33 8 0 0 25 0 89 0 12
2011 GL 42 42 12 0 0 3 0 88 0 33
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 60 30 5 5 0 0 0 90 5 20
2017 GL 59 24 12 6 0 0 0 82 6 17

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 40 15 5 5 0 0 75 10 20
2017 GL 19 31 6 19 13 6 6 57 36 16

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 35 15 20 5 0 0 60 25 20
2017 GL 29 41 12 12 6 0 0 71 18 17

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 15 35 30 10 10 0 0 50 20 20
2017 GL 24 24 35 6 12 0 0 47 18 17

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 45 10 5 15 0 0 70 20 20
2017 GL 65 12 6 12 6 0 0 76 18 17

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 50 30 15 0 5 0 0 80 5 20
2017 GL 53 29 12 0 6 0 0 82 6 17

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 40 5 10 20 0 0 65 30 20
2017 GL 59 18 12 6 6 0 0 76 12 17

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 60 20 10 0 10 0 0 80 10 20
2017 GL 76 12 6 0 6 0 0 88 6 17

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 40 5 10 5 0 5 79 16 20
2017 GL 71 18 12 0 0 0 0 88 0 17

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 25 60 15 0 0 0 0 85 0 20
2017 GL 47 35 12 0 6 0 0 82 6 17

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 30 35 0 0 0 0 65 0 20
2017 GL 41 29 18 6 0 6 0 75 6 17

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 35 30 25 10 0 0 0 65 10 20
2017 GL 47 24 24 6 0 0 0 71 6 17

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 42 42 11 5 0 0 0 84 5 19
2017 GL 75 25 0 0 0 0 0 100 0 16

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 55 15 20 10 0 0 0 70 10 20
2017 GL 65 24 6 6 0 0 0 88 6 17

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 75 15 10 0 0 0 0 90 0 20

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 79 11 0 5 5 0 0 89 11 19
2017 GL 94 6 0 0 0 0 0 100 0 17

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 40 25 20 10 5 0 0 65 15 20
2017 GL 53 24 12 12 0 0 0 76 12 17

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 50 25 20 0 5 0 0 75 5 20
2017 GL 65 18 0 18 0 0 0 82 18 17

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 45 15 5 0 0 0 35 92 0 20
2017 GL 59 6 12 0 0 0 24 85 0 17

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 70 15 5 0 5 0 5 89 5 20
2017 GL 82 6 6 0 0 0 6 94 0 17

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 75 15 0 5 5 0 0 90 10 20
2017 GL 81 6 6 0 0 0 6 93 0 16

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 67 28 0 0 6 0 0 94 6 18
2017 GL 59 41 0 0 0 0 0 100 0 17

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 20 40 15 20 5 0 0 60 25 20
2017 GL 18 41 35 6 0 0 0 59 6 17

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 5 20 20 35 20 0 0 55 25 20
2017 GL 0 12 35 41 6 0 6 50 13 17
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 20 30 20 15 10 5 0 21 79 20
2017 GL 24 29 18 12 18 0 0 24 76 17

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 GL 20 15
2017 GL 23 13

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 GL 13 15
2017 GL 0 13

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 GL 13 15
2017 GL 8 13

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 GL 47 15
2017 GL 85 13

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 GL 0 15
2017 GL 0 13

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 GL 27 15

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 GL 33 15
2017 GL 15 13

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 GL 0 25 42 17 8 8 12
2017 GL 0 46 23 15 0 15 13

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 GL 47 53 15

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 40 20 15 5 5 5 10 71 12 20

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 0 33 13 20 33 0 0 33 53 15
2017 GL 8 15 15 23 23 0 15 27 55 13

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 GL 0 20 13 20 47 0 0 20 67 15
2017 GL 0 8 15 46 31 0 0 8 77 13
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