2018 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 43 14 12 5 0 0 69 17 638
2018 Non-shift worker 29 45 12 9 5 0 0 74 14 3826
2017 Shift worker 25 44 15 10 6 0 0 69 16 720
2017 Non-shift worker 31 45 11 8 5 0 0 76 13 4095
2014 Shift worker 26 43 17 8 5 0 0 69 13 782
2014 Non-shift worker 29 47 11 8 5 0 0 76 13 4368
2011 Shift worker 32 39 16 8 5 0 0 71 13 786
2011 Non-shift worker 32 42 12 8 5 0 0 74 14 4398
2008 Shift worker 26 43 17 9 6 0 0 69 14 331
2008 Non-shift worker 31 43 12 9 5 0 0 74 14 3207

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 33 18 15 10 0 0 56 25 640
2018 Non-shift worker 26 39 14 13 8 0 0 65 21 3838
2017 Shift worker 19 37 19 14 12 0 0 56 26 717
2017 Non-shift worker 26 39 14 12 8 0 0 65 21 4091

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 32 12 4 3 0 0 81 7 634
2018 Non-shift worker 48 37 9 4 2 0 0 85 6 3822
2017 Shift worker 48 35 11 3 2 0 0 83 6 715
2017 Non-shift worker 51 36 8 3 1 0 0 88 4 4084
2014 Shift worker 56 31 10 2 2 0 0 87 4 781
2014 Non-shift worker 60 30 7 2 1 0 0 90 3 4366
2011 Shift worker 53 33 8 3 2 0 0 87 5 784
2011 Non-shift worker 56 33 7 2 1 0 0 89 3 4397

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 39 16 7 4 0 0 74 10 639
2018 Non-shift worker 35 44 11 7 3 0 0 79 10 3847
2017 Shift worker 36 40 15 5 4 0 0 76 9 713
2017 Non-shift worker 38 42 10 6 3 0 0 80 10 4079
2014 Shift worker 37 42 11 5 4 0 0 79 9 782
2014 Non-shift worker 40 42 10 5 3 0 0 82 8 4368
2011 Shift worker 41 39 10 6 3 0 0 81 10 787
2011 Non-shift worker 40 43 9 6 3 0 0 83 9 4397
2008 Shift worker 37 43 13 5 3 0 0 80 7 334
2008 Non-shift worker 39 43 9 6 3 0 0 83 9 3233

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 32 19 10 9 1 0 62 19 641
2018 Non-shift worker 28 34 19 11 7 1 0 62 18 3847
2017 Shift worker 27 31 21 11 9 1 0 59 20 718
2017 Non-shift worker 30 34 18 11 7 1 0 64 17 4087
2014 Shift worker 27 36 21 9 7 1 0 63 16 781
2014 Non-shift worker 28 37 17 11 6 1 0 65 17 4369
2011 Shift worker 28 36 19 8 7 1 0 65 16 788
2011 Non-shift worker 27 37 19 10 6 1 0 65 16 4400

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 35 20 11 6 0 0 62 18 640
2018 Non-shift worker 27 36 18 13 6 0 0 63 19 3835
2017 Shift worker 25 34 22 11 8 0 0 59 20 719
2017 Non-shift worker 29 36 16 12 6 0 0 65 19 4091
2014 Shift worker 25 38 20 11 7 0 0 63 17 779
2014 Non-shift worker 27 39 16 12 6 0 0 66 18 4369
2011 Shift worker 26 37 20 10 7 0 0 63 17 788
2011 Non-shift worker 25 40 17 12 6 0 0 65 18 4402
2008 Shift worker 23 40 18 12 6 1 0 64 18 334
2008 Non-shift worker 24 41 15 13 7 0 0 65 20 3228

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 28 21 12 12 4 0 53 26 638
2018 Non-shift worker 24 24 22 15 11 3 1 50 27 3851
2017 Shift worker 22 27 20 14 12 5 1 51 27 716
2017 Non-shift worker 26 25 19 14 10 5 1 54 25 4090
2014 Shift worker 21 27 23 12 11 5 1 51 24 781
2014 Non-shift worker 25 28 20 13 10 5 0 55 24 4370
2011 Shift worker 23 27 20 12 12 6 1 53 26 787
2011 Non-shift worker 26 26 19 13 10 5 0 55 25 4401
2008 Shift worker 23 27 21 12 10 7 1 54 24 334
2008 Non-shift worker 22 29 18 15 10 5 0 54 27 3230
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 37 15 9 5 1 0 70 15 636
2018 Non-shift worker 44 32 11 6 5 1 0 77 11 3842
2017 Shift worker 33 36 14 8 7 2 0 70 15 719
2017 Non-shift worker 43 32 11 7 5 2 0 77 12 4093
2014 Shift worker 36 33 15 8 6 2 0 70 14 781
2014 Non-shift worker 43 31 12 7 5 2 1 76 12 4368
2011 Shift worker 36 34 14 8 7 1 0 71 15 785
2011 Non-shift worker 40 31 12 8 5 2 1 74 14 4400
2008 Shift worker 31 33 14 10 9 2 1 66 19 334
2008 Non-shift worker 37 30 13 9 8 3 0 69 17 3233

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 36 12 13 5 0 0 69 18 635
2018 Non-shift worker 42 34 10 8 5 1 0 76 13 3836
2017 Shift worker 32 39 12 9 7 1 0 72 16 717
2017 Non-shift worker 41 34 10 10 5 0 0 75 15 4092
2014 Shift worker 35 36 12 9 7 1 0 71 17 782
2014 Non-shift worker 42 34 10 9 5 1 0 76 14 4366
2011 Shift worker 35 34 14 8 7 1 0 70 16 785
2011 Non-shift worker 38 34 11 10 6 1 0 73 16 4395
2008 Shift worker 31 38 11 10 8 1 1 70 18 334
2008 Non-shift worker 34 33 11 12 9 0 0 68 21 3228

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 34 15 10 8 0 0 67 18 637
2018 Non-shift worker 47 29 11 7 6 0 0 77 13 3846
2017 Shift worker 35 33 15 8 9 0 0 68 17 721
2017 Non-shift worker 48 28 10 8 6 0 0 77 13 4084
2014 Shift worker 35 32 15 9 8 0 0 68 17 781
2014 Non-shift worker 47 30 10 7 6 0 0 77 12 4367

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 28 22 11 6 10 0 56 19 642
2018 Non-shift worker 22 31 19 12 9 7 0 57 23 3853
2017 Shift worker 19 30 21 10 8 11 1 56 20 721
2017 Non-shift worker 22 31 17 13 9 7 0 58 24 4091
2014 Shift worker 21 32 19 9 7 11 0 60 18 780
2014 Non-shift worker 23 34 16 11 7 8 0 62 20 4367
2011 Shift worker 21 32 16 13 10 8 1 58 24 787
2011 Non-shift worker 21 31 19 12 10 8 0 57 23 4401

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 24 25 14 10 4 0 48 25 641
2018 Non-shift worker 18 30 21 16 12 2 0 50 29 3850
2017 Shift worker 16 31 23 16 10 5 0 49 27 721
2017 Non-shift worker 19 31 18 17 12 2 0 52 29 4091
2014 Shift worker 18 30 25 13 9 3 0 51 23 782
2014 Non-shift worker 20 32 19 16 10 3 0 54 27 4368
2011 Shift worker 18 32 21 12 14 3 0 52 27 787
2011 Non-shift worker 17 31 20 16 13 2 0 49 30 4398
2008 Shift worker 20 27 24 15 12 2 0 48 27 334
2008 Non-shift worker 17 30 18 17 15 2 0 49 33 3233

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 24 26 19 9 7 0 42 30 635
2018 Non-shift worker 12 26 23 20 13 5 0 40 35 3846
2017 Shift worker 10 25 25 21 11 7 0 38 35 716
2017 Non-shift worker 13 29 20 20 13 5 0 44 34 4092
2014 Shift worker 14 25 28 18 9 7 0 42 28 781
2014 Non-shift worker 13 29 21 20 12 5 0 45 33 4359
2011 Shift worker 13 29 22 19 10 7 0 45 31 787
2011 Non-shift worker 10 29 21 22 13 5 0 41 37 4396
2008 Shift worker 13 27 27 18 11 3 0 42 30 334
2008 Non-shift worker 8 28 18 25 16 5 0 38 43 3235

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 28 23 17 11 5 0 46 30 642
2018 Non-shift worker 12 29 20 21 15 3 0 42 37 3850
2017 Shift worker 14 29 23 18 10 6 0 45 31 720
2017 Non-shift worker 13 31 19 21 13 3 0 45 35 4087
2014 Shift worker 18 31 23 15 9 4 0 50 26 781
2014 Non-shift worker 13 32 18 20 13 3 0 47 34 4363
2011 Shift worker 17 35 18 16 10 4 0 54 27 788
2011 Non-shift worker 10 31 18 25 14 3 0 42 40 4395
2008 Shift worker 15 35 19 18 10 2 1 52 29 333
2008 Non-shift worker 10 33 17 23 15 2 0 44 39 3234
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 33 20 16 13 0 0 51 28 639
2018 Non-shift worker 24 36 17 14 9 0 0 60 24 3845
2017 Shift worker 16 33 22 16 13 0 0 49 29 720
2017 Non-shift worker 23 37 16 14 9 0 0 61 23 4095
2014 Shift worker 16 30 25 19 11 0 0 46 30 782
2014 Non-shift worker 21 36 18 15 10 0 0 57 25 4368
2011 Shift worker 16 35 21 15 13 0 0 51 28 789
2011 Non-shift worker 18 37 17 15 11 1 0 56 26 4397

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 41 15 9 3 0 0 73 11 642
2018 Non-shift worker 25 42 14 13 6 0 0 67 19 3850
2017 Shift worker 25 44 15 13 3 0 0 69 16 719
2017 Non-shift worker 26 44 13 12 5 0 0 70 17 4091

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 20 21 20 19 7 1 36 41 641
2018 Non-shift worker 12 24 20 17 13 10 3 42 35 3843
2017 Shift worker 9 19 20 25 18 8 1 31 47 716
2017 Non-shift worker 11 23 18 18 14 13 3 41 39 4091
2014 Shift worker 9 22 22 21 15 10 1 35 40 782
2014 Non-shift worker 10 25 18 19 14 10 3 40 39 4368

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 38 15 9 6 0 0 69 16 637
2018 Non-shift worker 38 35 12 9 6 0 0 73 15 3848
2017 Shift worker 28 42 13 11 6 0 0 70 17 720
2017 Non-shift worker 36 36 12 10 5 0 0 73 15 4098
2014 Shift worker 30 36 15 10 8 0 0 67 18 781
2014 Non-shift worker 36 35 12 10 5 0 0 72 15 4366
2011 Shift worker 30 36 15 11 7 0 0 67 18 786
2011 Non-shift worker 33 37 12 11 7 0 0 71 17 4399
2008 Shift worker 29 38 16 9 6 1 1 68 16 334
2008 Non-shift worker 29 35 14 11 10 1 1 65 21 3235

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 34 19 21 11 0 0 49 32 59
2018 Non-shift worker 24 33 18 11 4 3 7 64 16 962
2017 Shift worker 18 31 17 19 13 2 0 50 32 60
2017 Non-shift worker 26 38 14 10 5 3 5 69 16 1052
2014 Shift worker 23 39 15 14 4 1 4 65 19 72
2014 Non-shift worker 26 37 14 9 5 3 6 69 15 1069

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 47 9 13 5 0 0 73 18 642
2018 Non-shift worker 19 44 10 19 8 0 0 63 26 3851
2017 Shift worker 20 42 12 18 8 0 0 62 25 719
2017 Non-shift worker 21 40 12 17 10 0 0 61 27 4093
2014 Shift worker 20 42 12 19 7 0 0 62 26 780
2014 Non-shift worker 18 38 12 20 11 0 0 57 31 4366
2011 Shift worker 23 41 12 16 7 0 0 64 23 787
2011 Non-shift worker 19 41 13 17 9 0 0 61 26 4397
2008 Shift worker 19 46 14 16 5 0 0 64 22 334
2008 Non-shift worker 18 43 13 17 9 0 0 61 26 3231

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 42 14 9 6 0 0 72 15 640
2018 Non-shift worker 36 43 10 7 3 0 0 79 11 3841
2017 Shift worker 30 40 17 8 5 0 0 70 14 720
2017 Non-shift worker 40 40 9 7 3 0 0 80 11 4095
2014 Shift worker 30 41 16 7 5 0 0 72 12 781
2014 Non-shift worker 37 42 9 7 3 0 0 80 11 4365
2011 Shift worker 37 38 13 7 5 0 0 75 12 786
2011 Non-shift worker 41 39 10 7 4 0 0 80 10 4402
2008 Shift worker 26 43 16 8 6 0 0 69 14 333
2008 Non-shift worker 33 44 12 7 3 0 0 78 10 3233

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 42 11 9 5 0 0 75 14 638
2018 Non-shift worker 41 41 8 7 3 0 0 82 10 3822
2017 Shift worker 35 39 11 10 5 0 0 74 15 720
2017 Non-shift worker 44 39 7 6 4 0 0 83 10 4095
2014 Shift worker 33 39 13 8 5 0 0 73 14 781
2014 Non-shift worker 43 39 7 6 3 0 0 83 10 4366
2011 Shift worker 35 40 13 7 5 0 0 76 11 784
2011 Non-shift worker 44 40 7 6 3 0 0 84 9 4398
2008 Shift worker 31 46 11 7 4 0 0 78 11 334
2008 Non-shift worker 39 46 7 5 3 0 0 85 8 3236

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 29 23 18 14 2 0 44 33 638
2018 Non-shift worker 13 30 20 20 15 1 0 44 35 3837
2017 Shift worker 16 30 20 19 12 2 0 48 32 717
2017 Non-shift worker 16 32 18 18 13 2 0 49 32 4091
2014 Shift worker 15 29 24 16 13 2 0 45 30 782
2014 Non-shift worker 14 32 18 20 14 2 0 47 35 4363
2011 Shift worker 15 31 20 19 14 1 0 47 33 786
2011 Non-shift worker 15 31 19 20 14 1 0 47 34 4398
2008 Shift worker 12 31 20 22 14 1 0 43 37 334
2008 Non-shift worker 13 33 20 19 14 1 0 46 34 3233

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 25 19 18 21 1 1 41 39 634
2018 Non-shift worker 15 26 17 19 20 2 2 42 40 3846
2017 Shift worker 16 23 18 18 20 3 1 41 40 717
2017 Non-shift worker 17 29 14 18 18 2 2 48 37 4084
2014 Shift worker 16 25 18 19 20 2 1 42 40 782
2014 Non-shift worker 16 26 15 20 20 2 1 43 42 4368
2011 Shift worker 16 26 19 18 19 1 1 43 38 786
2011 Non-shift worker 15 28 15 18 21 1 2 44 41 4398
2008 Shift worker 17 32 17 16 15 1 2 50 32 334
2008 Non-shift worker 15 33 14 18 18 1 1 50 36 3232

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 36 19 17 10 0 0 55 26 635
2018 Non-shift worker 25 41 14 13 7 0 0 66 20 3837
2017 Shift worker 20 40 16 14 9 0 0 60 24 714
2017 Non-shift worker 27 42 12 12 6 0 0 70 18 4081
2014 Shift worker 14 39 18 17 11 0 0 54 28 782
2014 Non-shift worker 21 41 13 15 9 0 0 63 24 4369
2011 Shift worker 19 35 18 15 10 1 1 55 26 786
2011 Non-shift worker 26 42 12 12 7 0 0 68 20 4394

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 36 19 14 10 0 0 57 24 636
2018 Non-shift worker 30 38 16 10 6 0 0 68 16 3829
2017 Shift worker 21 36 19 15 9 0 0 57 24 713
2017 Non-shift worker 31 38 15 11 5 0 0 69 16 4084
2014 Shift worker 20 36 20 14 10 0 0 56 24 781
2014 Non-shift worker 29 38 15 11 7 0 0 67 18 4366

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 39 17 12 7 0 0 63 20 639
2018 Non-shift worker 27 38 15 12 7 0 0 66 19 3840
2017 Shift worker 21 40 20 11 8 0 0 61 18 716
2017 Non-shift worker 30 39 15 10 5 0 0 69 16 4081
2014 Shift worker 22 39 21 11 7 0 0 61 18 782
2014 Non-shift worker 28 39 16 11 5 0 0 68 16 4367
2011 Shift worker 27 41 17 10 4 1 1 69 14 786
2011 Non-shift worker 34 40 13 9 3 1 0 74 13 4393

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 31 26 16 9 5 0 46 26 640
2018 Non-shift worker 17 35 25 12 7 3 0 54 19 3850
2017 Shift worker 13 27 29 13 11 6 0 42 26 718
2017 Non-shift worker 19 37 21 13 6 4 0 58 20 4089

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 35 16 13 11 1 0 60 24 641
2018 Non-shift worker 39 35 11 9 5 0 0 74 14 3847
2017 Shift worker 24 34 14 14 13 0 1 58 27 721
2017 Non-shift worker 39 35 11 9 6 0 0 74 15 4087
2014 Shift worker 21 31 18 17 12 0 0 52 29 779
2014 Non-shift worker 36 35 11 10 6 0 0 72 17 4367
2011 Shift worker 24 35 15 14 11 1 0 60 25 786
2011 Non-shift worker 36 37 10 9 6 0 0 74 16 4398

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 35 15 7 3 0 1 75 9 640
2018 Non-shift worker 33 33 19 8 5 0 0 67 14 3856
2017 Shift worker 35 40 16 5 3 0 1 76 8 719
2017 Non-shift worker 33 37 18 7 4 0 1 70 12 4096
2014 Shift worker 35 40 18 5 2 0 1 75 7 782
2014 Non-shift worker 32 36 20 7 4 0 1 68 12 4369
2011 Shift worker 38 35 16 7 3 0 1 73 11 788
2011 Non-shift worker 30 35 20 9 6 0 0 65 15 4402
2008 Shift worker 32 34 20 9 4 0 1 67 13 332
2008 Non-shift worker 25 36 21 11 6 0 0 62 17 3233

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 20 42 37 642
2018 Non-shift worker 25 37 39 3856
2017 Shift worker 22 43 36 719
2017 Non-shift worker 24 40 36 4094
2014 Shift worker 18 47 35 782
2014 Non-shift worker 22 42 36 4368
2011 Shift worker 20 52 28 788
2011 Non-shift worker 23 43 34 4397

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 9 42 27 5 10 7 127
2018 Non-shift worker 18 29 33 5 9 6 931
2017 Shift worker 13 43 19 9 10 5 152
2017 Non-shift worker 18 34 28 6 9 5 958
2014 Shift worker 10 46 17 15 9999 12 140
2014 Non-shift worker 17 35 26 11 9999 11 973
2011 Shift worker 11 46 27 8 9999 8 156
2011 Non-shift worker 19 30 33 7 9999 11 1003
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 38 12 5 1 0 0 81 7 640
2018 Non-shift worker 39 43 9 5 2 0 0 83 8 3851
2017 Shift worker 34 41 14 7 4 1 0 75 10 718
2017 Non-shift worker 37 43 10 6 3 0 0 80 9 4091
2014 Shift worker 36 40 16 6 2 0 0 76 8 782
2014 Non-shift worker 38 41 11 6 3 1 0 80 9 4366
2011 Shift worker 36 40 13 7 4 1 0 76 11 788
2011 Non-shift worker 35 43 12 6 3 1 0 79 9 4395
2008 Shift worker 37 43 12 5 3 0 0 80 8 334
2008 Non-shift worker 36 43 10 6 3 1 0 80 10 3233

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 41 17 10 4 0 0 69 14 639
2018 Non-shift worker 23 44 18 10 4 1 0 68 14 3838
2017 Shift worker 26 39 20 9 5 1 0 65 15 718
2017 Non-shift worker 25 44 16 9 5 1 0 70 14 4088
2014 Shift worker 30 44 16 7 3 1 0 74 10 782
2014 Non-shift worker 27 44 15 9 4 1 0 72 13 4368
2011 Shift worker 32 39 16 7 4 2 0 72 11 784
2011 Non-shift worker 28 43 16 9 4 1 0 71 13 4396

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 29 30 24 7 0 2 32 37 636
2018 Non-shift worker 10 28 36 17 7 1 1 24 39 3838
2017 Shift worker 9 24 35 18 10 2 3 29 34 715
2017 Non-shift worker 10 25 38 17 8 1 2 25 36 4079
2014 Shift worker 8 28 33 21 7 1 2 29 37 780
2014 Non-shift worker 9 27 39 16 7 1 2 23 37 4360
2011 Shift worker 8 24 34 20 10 2 4 31 33 788
2011 Non-shift worker 10 27 37 16 7 1 2 24 38 4393
2008 Shift worker 8 27 37 15 9 1 3 25 36 333
2008 Non-shift worker 10 32 36 15 5 1 1 20 43 3233

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 23 23 20 12 2 3 34 42 639
2018 Non-shift worker 18 25 28 19 9 1 1 28 43 3831
2017 Shift worker 15 21 26 17 14 3 4 33 39 716
2017 Non-shift worker 15 22 29 18 11 2 3 30 39 4077
2014 Shift worker 9 24 29 22 9 3 2 33 35 779
2014 Non-shift worker 14 24 31 18 9 2 2 28 39 4354
2011 Shift worker 9 20 27 24 13 4 4 40 31 785
2011 Non-shift worker 12 22 30 21 11 2 2 34 35 4390
2008 Shift worker 14 20 30 21 9 3 3 32 36 332
2008 Non-shift worker 12 24 30 21 9 2 2 31 37 3230

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 27 30 13 10 3 4 24 45 635
2018 Non-shift worker 16 26 32 16 6 2 2 23 44 3833
2017 Shift worker 14 20 33 14 9 5 5 26 38 715
2017 Non-shift worker 16 25 31 16 7 2 3 24 44 4074
2014 Shift worker 12 26 27 18 8 5 4 29 42 774
2014 Non-shift worker 19 27 30 13 7 2 3 20 48 4351
2011 Shift worker 11 23 26 18 10 6 6 32 39 785
2011 Non-shift worker 19 27 28 15 6 2 3 22 49 4389
2008 Shift worker 14 24 35 13 7 3 4 22 40 329
2008 Non-shift worker 17 27 31 15 6 2 2 22 46 3225

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 16 30 27 18 2 3 46 22 636
2018 Non-shift worker 7 15 36 29 11 1 1 41 22 3815
2017 Shift worker 6 12 28 30 16 2 6 50 20 707
2017 Non-shift worker 7 15 34 28 13 1 3 42 22 4053
2014 Shift worker 4 13 31 32 14 2 4 49 18 778
2014 Non-shift worker 7 16 34 29 12 1 2 41 23 4345
2011 Shift worker 6 14 26 28 16 3 7 50 22 786
2011 Non-shift worker 8 17 33 26 13 1 2 40 26 4381
2008 Shift worker 8 15 30 23 16 1 7 42 25 332
2008 Non-shift worker 8 18 36 25 11 1 2 37 27 3218

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 25 25 16 12 2 2 29 45 641
2018 Non-shift worker 21 26 28 15 7 1 1 23 48 3840
2017 Shift worker 15 24 28 17 11 1 4 29 42 714
2017 Non-shift worker 18 24 30 15 9 1 3 26 44 4075
2014 Shift worker 14 26 27 17 11 2 2 30 42 780
2014 Non-shift worker 21 27 28 14 7 1 2 22 49 4351
2011 Shift worker 17 21 28 18 10 2 4 30 40 786
2011 Non-shift worker 20 27 28 13 7 1 2 22 49 4392
2008 Shift worker 19 26 25 17 10 1 3 28 46 331
2008 Non-shift worker 18 26 29 15 8 1 2 24 46 3226

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 19 25 22 14 3 4 39 35 636
2018 Non-shift worker 13 20 27 24 12 2 2 37 34 3825
2017 Shift worker 11 19 25 21 14 4 5 39 33 715
2017 Non-shift worker 10 18 27 23 14 3 4 41 30 4079
2014 Shift worker 10 18 24 26 16 3 3 44 30 777
2014 Non-shift worker 9 16 27 26 15 2 4 44 27 4357
2011 Shift worker 9 18 24 23 17 5 4 44 30 785
2011 Non-shift worker 10 18 29 22 14 2 4 39 31 4384
2008 Shift worker 15 21 22 24 12 3 4 39 38 333
2008 Non-shift worker 12 21 27 22 11 2 4 36 35 3227

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 20 30 20 13 4 4 35 32 636
2018 Non-shift worker 14 25 34 15 8 2 1 24 41 3834
2017 Shift worker 9 18 30 19 13 5 6 35 30 714
2017 Non-shift worker 15 23 34 14 9 3 3 25 40 4077
2014 Shift worker 7 20 30 21 12 5 5 36 31 780
2014 Non-shift worker 15 24 33 15 7 3 3 24 41 4358

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 36 12 12 10 1 0 67 21 640
2018 Non-shift worker 40 32 9 11 8 1 0 72 19 3836
2017 Shift worker 31 36 14 11 8 1 0 67 19 718
2017 Non-shift worker 41 32 9 11 6 1 0 74 18 4098
2014 Shift worker 38 31 11 9 10 1 0 70 19 781
2014 Non-shift worker 43 30 8 11 7 1 0 74 18 4366

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 43 12 8 5 0 0 75 13 639
2018 Non-shift worker 44 36 8 8 4 0 0 81 11 3842
2017 Shift worker 27 43 14 11 5 0 0 70 16 716
2017 Non-shift worker 41 39 8 8 4 0 0 81 12 4085
2014 Shift worker 33 41 12 10 5 0 0 74 14 781
2014 Non-shift worker 41 40 8 7 4 0 0 81 11 4367

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 43 20 9 4 1 0 67 13 641
2018 Non-shift worker 36 41 13 6 3 1 0 79 8 3845

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 39 13 6 4 1 0 78 9 638
2018 Non-shift worker 41 38 13 4 3 2 0 81 6 3851
2017 Shift worker 34 38 18 4 5 2 0 73 8 719
2017 Non-shift worker 40 38 13 4 3 2 0 80 6 4088
2014 Shift worker 42 34 11 5 5 3 0 78 10 782
2014 Non-shift worker 48 34 11 3 2 3 1 84 5 4369

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 39 12 8 3 1 0 77 11 641
2018 Non-shift worker 38 40 12 6 2 1 0 79 9 3848
2017 Shift worker 33 41 16 6 3 2 0 75 9 717
2017 Non-shift worker 36 41 12 6 3 2 0 79 9 4091
2014 Shift worker 38 37 13 6 4 2 0 76 10 781
2014 Non-shift worker 43 37 10 5 2 2 0 82 8 4369
2011 Shift worker 28 38 16 9 6 3 0 68 15 788
2011 Non-shift worker 31 41 14 6 5 2 0 74 11 4395

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 38 14 6 5 0 0 75 11 637
2018 Non-shift worker 41 38 11 6 3 0 0 80 9 3847
2017 Shift worker 35 40 14 7 4 0 0 75 11 718
2017 Non-shift worker 41 39 9 7 3 0 0 80 11 4091
2014 Shift worker 41 36 12 5 5 0 0 78 11 780
2014 Non-shift worker 45 36 10 5 4 0 0 81 9 4366
2011 Shift worker 33 37 15 8 6 0 0 71 14 787
2011 Non-shift worker 36 39 12 7 5 1 0 76 12 4391
2008 Shift worker 26 40 17 9 6 0 0 67 15 334
2008 Non-shift worker 30 40 14 9 7 0 0 71 16 3231

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 35 21 13 10 3 1 54 24 641
2018 Non-shift worker 20 35 18 12 9 4 3 58 23 3847
2017 Shift worker 20 32 19 14 11 4 1 55 26 719
2017 Non-shift worker 24 31 16 12 9 4 3 60 23 4097
2014 Shift worker 23 34 15 13 12 3 1 59 26 780
2014 Non-shift worker 29 33 13 12 8 3 3 65 21 4366

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 39 14 10 5 1 0 70 15 637
2018 Non-shift worker 33 42 12 8 4 1 1 76 12 3845
2017 Shift worker 29 42 11 10 5 2 0 73 15 718
2017 Non-shift worker 36 40 11 7 4 2 1 78 11 4084
2014 Shift worker 35 41 12 7 3 2 0 78 10 782
2014 Non-shift worker 42 38 8 6 3 2 1 82 10 4369
2011 Shift worker 34 38 10 8 6 3 0 75 14 785
2011 Non-shift worker 37 36 11 7 5 3 1 76 13 4394
2008 Shift worker 23 39 15 13 6 4 0 65 20 332
2008 Non-shift worker 27 33 13 12 8 5 1 64 22 3231

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 41 17 8 5 1 0 70 13 638
2018 Non-shift worker 30 40 18 7 4 1 0 70 11 3831

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 33 18 15 11 4 1 54 27 637
2018 Non-shift worker 15 27 19 17 15 5 2 46 34 3845
2017 Shift worker 17 31 15 15 14 6 1 52 31 717
2017 Non-shift worker 16 27 17 16 15 7 2 47 34 4081
2014 Shift worker 18 28 18 16 14 5 0 49 32 782
2014 Non-shift worker 17 24 17 18 16 6 2 44 37 4367
2011 Shift worker 18 27 16 15 16 7 1 49 33 786
2011 Non-shift worker 14 24 17 18 16 9 2 43 38 4403

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 16 84 642
2018 Non-shift worker 13 87 3853

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 102
2018 Non-shift worker 50 490

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 102
2018 Non-shift worker 60 490

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 102
2018 Non-shift worker 9 490

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 102
2018 Non-shift worker 9 490

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 102
2018 Non-shift worker 3 490

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 101
2018 Non-shift worker 41 490

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 101
2018 Non-shift worker 44 490

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 101
2018 Non-shift worker 47 490

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 101
2018 Non-shift worker 41 490

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 101
2018 Non-shift worker 37 490

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 53 101
2018 Non-shift worker 48 490

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 101
2018 Non-shift worker 28 490

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 101
2018 Non-shift worker 6 490

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 101
2018 Non-shift worker 12 490

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 101
2018 Non-shift worker 51 490

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 101
2018 Non-shift worker 25 490

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 101
2018 Non-shift worker 15 490

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 53 102
2018 Non-shift worker 56 490

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 102
2018 Non-shift worker 27 490

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 102
2018 Non-shift worker 11 490

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 102
2018 Non-shift worker 19 490

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 102
2018 Non-shift worker 14 490

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 102
2018 Non-shift worker 8 490

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 102
2018 Non-shift worker 10 490

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 102
2018 Non-shift worker 9 490

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 102
2018 Non-shift worker 23 490

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 93
2018 Non-shift worker 9 451

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 93
2018 Non-shift worker 19 451

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 93
2018 Non-shift worker 7 451

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 93
2018 Non-shift worker 6 451

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 93
2018 Non-shift worker 12 451

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 93
2018 Non-shift worker 10 451

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 93
2018 Non-shift worker 9 451

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 93
2018 Non-shift worker 13 451

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 93
2018 Non-shift worker 30 451

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 93
2018 Non-shift worker 9 451

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 93
2018 Non-shift worker 48 451

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 93
2018 Non-shift worker 54 451

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 93
2018 Non-shift worker 4 451

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 93
2018 Non-shift worker 14 451

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 25 21 8 8 14 4 55 20 642
2018 Non-shift worker 14 21 22 10 8 20 5 47 24 3844
2017 Shift worker 20 24 20 9 8 13 7 54 22 720
2017 Non-shift worker 14 20 19 9 9 21 6 48 26 4094
2014 Shift worker 18 24 19 9 9 16 5 54 22 782
2014 Non-shift worker 17 21 19 9 8 20 5 51 23 4367

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 35 17 7 5 4 1 70 13 640
2018 Non-shift worker 26 36 18 9 5 5 1 66 14 3844
2017 Shift worker 26 35 18 8 7 6 1 65 16 719
2017 Non-shift worker 26 34 17 9 6 8 1 65 16 4092
2014 Shift worker 29 34 17 8 6 5 1 67 15 780
2014 Non-shift worker 30 34 17 7 5 6 1 69 13 4368
2011 Shift worker 31 39 14 7 6 3 0 72 13 785
2011 Non-shift worker 30 38 15 8 5 5 0 71 13 4401

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 10 90 642
2018 Non-shift worker 8 92 3845

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 67
2018 Non-shift worker 32 313

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 81 67
2018 Non-shift worker 80 313

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 67
2018 Non-shift worker 8 313

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 67
2018 Non-shift worker 28 311

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 67
2018 Non-shift worker 24 311

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 67
2018 Non-shift worker 16 311

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 67
2018 Non-shift worker 9 311

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 67
2018 Non-shift worker 29 311

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 67
2018 Non-shift worker 29 311

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 67
2018 Non-shift worker 15 311

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 67
2018 Non-shift worker 12 311

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 67
2018 Non-shift worker 18 311

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 67
2018 Non-shift worker 21 313

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 67
2018 Non-shift worker 13 313

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 67
2018 Non-shift worker 16 313

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 67
2018 Non-shift worker 7 313

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 67
2018 Non-shift worker 7 313

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 67
2018 Non-shift worker 56 313

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 63
2018 Non-shift worker 5 297

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 63
2018 Non-shift worker 17 297

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 63
2018 Non-shift worker 3 297

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 63
2018 Non-shift worker 3 297

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 63
2018 Non-shift worker 6 297

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 63
2018 Non-shift worker 28 297

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 63
2018 Non-shift worker 45 297

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 63
2018 Non-shift worker 66 297

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 63
2018 Non-shift worker 4 297

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 63
2018 Non-shift worker 13 297

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 28 23 5 4 17 3 61 10 637
2018 Non-shift worker 17 21 24 5 3 25 5 54 12 3853
2017 Shift worker 21 24 20 5 5 20 5 59 13 717
2017 Non-shift worker 16 19 22 4 4 29 6 54 12 4092
2014 Shift worker 20 23 20 5 5 21 6 59 14 782
2014 Non-shift worker 18 20 21 4 3 28 6 58 10 4367

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 35 19 5 3 6 0 70 9 636
2018 Non-shift worker 28 36 20 5 3 8 1 70 8 3852
2017 Shift worker 27 36 17 6 4 10 1 70 11 718
2017 Non-shift worker 30 33 18 4 3 11 1 71 9 4087
2014 Shift worker 31 34 18 4 4 9 1 72 9 780
2014 Non-shift worker 32 34 16 4 3 10 1 74 7 4365
2011 Shift worker 33 39 15 5 3 5 0 75 9 787
2011 Non-shift worker 35 38 14 4 2 7 0 78 7 4398
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 32 14 9 7 0 0 69 16 636
2018 Non-shift worker 54 27 10 4 5 1 0 82 8 3835
2017 Shift worker 37 30 14 8 8 3 0 69 16 719
2017 Non-shift worker 53 26 10 5 4 2 0 80 10 4094

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 37 22 9 6 1 0 63 15 644
2018 Non-shift worker 31 44 14 7 3 1 0 76 10 3833
2017 Shift worker 21 39 18 11 7 4 0 62 19 715
2017 Non-shift worker 30 43 15 7 3 2 0 74 11 4091

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 33 20 16 10 1 0 53 26 640
2018 Non-shift worker 21 37 19 14 8 1 0 59 22 3845
2017 Shift worker 16 32 21 17 13 1 0 49 30 718
2017 Non-shift worker 19 38 18 14 9 1 0 58 24 4089

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 24 24 15 25 0 0 35 41 638
2018 Non-shift worker 14 27 25 15 18 0 1 42 34 3856
2017 Shift worker 12 19 20 18 30 0 1 32 48 719
2017 Non-shift worker 17 24 23 16 19 0 1 42 35 4090

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 29 28 15 8 0 0 49 23 639
2018 Non-shift worker 16 28 28 17 11 0 0 44 28 3848
2017 Shift worker 19 32 27 12 9 0 1 52 21 718
2017 Non-shift worker 17 28 26 17 11 0 1 45 28 4088

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 30 22 11 6 0 2 60 18 640
2018 Non-shift worker 23 33 24 12 7 0 1 56 19 3829
2017 Shift worker 28 31 19 10 6 1 4 63 17 714
2017 Non-shift worker 24 33 22 12 7 0 2 58 20 4077

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 22 23 18 19 0 1 39 38 639
2018 Non-shift worker 16 23 24 18 18 0 1 40 36 3830
2017 Shift worker 15 24 24 19 16 1 1 40 36 719
2017 Non-shift worker 17 24 23 18 15 1 2 42 35 4091

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 25 16 9 10 0 2 64 20 635
2018 Non-shift worker 44 26 14 6 5 0 6 74 11 3836
2017 Shift worker 34 26 20 8 9 1 3 62 18 713
2017 Non-shift worker 41 27 13 7 4 0 7 74 12 4082

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 28 24 10 16 0 1 49 27 637
2018 Non-shift worker 26 29 23 12 10 0 0 55 22 3842
2017 Shift worker 21 25 25 14 14 0 0 47 28 715
2017 Non-shift worker 24 31 23 12 8 0 0 56 20 4082

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 35 24 11 5 1 1 59 16 639
2018 Non-shift worker 22 36 25 11 5 1 1 58 16 3842
2017 Shift worker 25 31 24 12 6 1 2 57 19 715
2017 Non-shift worker 24 34 23 10 6 1 1 60 17 4074

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 35 22 13 6 0 1 60 19 637
2018 Non-shift worker 17 31 27 15 8 0 1 49 23 3842
2017 Shift worker 25 33 22 11 6 1 2 59 18 713
2017 Non-shift worker 18 32 25 14 9 1 1 51 23 4078

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 33 24 12 5 1 0 58 17 639
2018 Non-shift worker 21 33 24 14 8 0 1 54 22 3836
2017 Shift worker 22 34 23 12 6 2 1 58 18 714
2017 Non-shift worker 22 34 21 13 8 0 1 57 21 4080

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 33 23 13 6 0 0 58 19 635
2018 Non-shift worker 22 29 24 14 9 0 0 52 23 3824
2017 Shift worker 26 32 23 9 7 1 2 60 16 710
2017 Non-shift worker 24 33 22 12 8 0 1 57 20 4072

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 31 19 10 5 1 1 66 15 637
2018 Non-shift worker 49 27 13 6 3 0 1 77 10 3822
2017 Shift worker 40 27 19 9 4 0 1 68 13 717
2017 Non-shift worker 54 26 11 5 3 0 1 81 8 4094

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 25 12 5 2 1 3 80 7 635
2018 Non-shift worker 67 17 7 3 2 1 3 88 5 3831

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 19 11 7 7 0 2 75 14 638
2018 Non-shift worker 68 14 7 4 4 1 2 85 8 3829
2017 Shift worker 56 20 10 5 6 1 2 78 12 719
2017 Non-shift worker 68 15 6 4 4 1 3 86 8 4090

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 32 14 7 6 0 1 73 13 642
2018 Non-shift worker 48 30 13 5 3 0 1 78 9 3837
2017 Shift worker 40 32 14 7 5 0 2 74 12 717
2017 Non-shift worker 51 29 10 5 3 0 1 82 8 4080

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 25 13 8 8 0 1 70 17 640
2018 Non-shift worker 51 24 12 7 5 0 1 76 12 3832
2017 Shift worker 45 22 13 10 6 1 3 69 17 717
2017 Non-shift worker 54 23 10 7 5 0 1 78 12 4082

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 12 5 3 2 0 25 87 7 633
2018 Non-shift worker 47 13 6 3 1 0 30 86 5 3818
2017 Shift worker 49 14 6 2 2 1 27 86 5 715
2017 Non-shift worker 49 14 5 2 1 0 27 87 5 4087

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 27 12 2 2 0 4 83 5 637
2018 Non-shift worker 58 23 9 3 1 0 5 86 5 3826
2017 Shift worker 53 23 10 4 2 1 7 83 6 711
2017 Non-shift worker 60 22 8 3 1 0 6 88 4 4071

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 19 11 8 11 1 3 69 20 642
2018 Non-shift worker 59 19 7 5 6 0 3 81 11 3839
2017 Shift worker 45 21 12 8 9 0 4 70 18 719
2017 Non-shift worker 58 20 8 5 5 1 3 81 10 4085

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 31 14 4 3 0 2 78 7 641
2018 Non-shift worker 45 32 15 4 2 0 2 78 7 3832
2017 Shift worker 44 31 13 6 3 0 3 77 9 715
2017 Non-shift worker 47 32 13 4 2 0 2 81 6 4086

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 32 34 17 5 0 0 44 22 644
2018 Non-shift worker 11 32 38 14 5 0 0 43 19 3855
2017 Shift worker 12 29 40 11 7 0 0 41 18 722
2017 Non-shift worker 10 30 40 14 5 0 0 40 20 4097

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 17 39 23 11 1 0 35 26 633
2018 Non-shift worker 9 20 40 22 8 0 0 31 29 3826
2017 Shift worker 6 15 42 25 10 1 1 35 22 717
2017 Non-shift worker 8 19 42 21 9 0 0 31 28 4082
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 24 26 18 14 1 0 16 84 645
2018 Non-shift worker 25 29 22 12 11 2 0 25 75 3857
2017 Shift worker 13 23 24 19 19 2 0 14 86 720
2017 Non-shift worker 24 26 23 12 12 3 1 25 75 4094

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 537
2018 Non-shift worker 19 2841
2017 Shift worker 23 609
2017 Non-shift worker 19 2953

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 537
2018 Non-shift worker 33 2841
2017 Shift worker 29 609
2017 Non-shift worker 32 2953

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 537
2018 Non-shift worker 21 2841
2017 Shift worker 16 609
2017 Non-shift worker 18 2953

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 63 537
2018 Non-shift worker 52 2841
2017 Shift worker 64 609
2017 Non-shift worker 56 2953

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 537
2018 Non-shift worker 9 2841
2017 Shift worker 12 609
2017 Non-shift worker 7 2953

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 537
2018 Non-shift worker 24 2841

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 537
2018 Non-shift worker 37 2841
2017 Shift worker 31 609
2017 Non-shift worker 38 2953

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 3 38 17 12 6 23 512
2018 Non-shift worker 5 39 20 12 6 19 2735
2017 Shift worker 4 44 18 10 4 19 596
2017 Non-shift worker 5 44 20 12 5 14 2911

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 40 60 529
2018 Non-shift worker 37 63 2821

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 21 14 8 9 2 10 65 20 638
2018 Non-shift worker 37 19 16 10 11 1 7 61 22 3843

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 24 17 19 22 1 6 37 45 534
2018 Non-shift worker 10 23 19 19 21 1 6 36 44 2830
2017 Shift worker 10 19 15 17 32 2 6 32 52 611
2017 Non-shift worker 9 22 16 19 24 2 8 35 48 2966

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 20 18 21 30 1 4 27 53 534
2018 Non-shift worker 3 13 17 22 38 2 5 17 65 2834
2017 Shift worker 5 13 14 17 46 1 4 19 67 612
2017 Non-shift worker 3 10 12 20 47 2 6 14 73 2962
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