2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 91. Have you ever served in the Canadian military?

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 50m. Please indicate the nature of the harassment you experienced. Other

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 56a. From whom did you experience discrimination on the job? Co-workers

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience discrimination on the job? Other

Question 57a. Please indicate the type of discrimination you experienced. Race

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin

Question 57c. Please indicate the type of discrimination you experienced. Colour

Question 57d. Please indicate the type of discrimination you experienced. Religion

Question 57e. Please indicate the type of discrimination you experienced. Age

Question 57f. Please indicate the type of discrimination you experienced. Sex

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Question 57i. Please indicate the type of discrimination you experienced. Marital status

Question 57j. Please indicate the type of discrimination you experienced. Family status

Question 57l. Please indicate the type of discrimination you experienced. Disability

Question 57n. Please indicate the type of discrimination you experienced. Other

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Question 58h. What action(s) did you take to address the discrimination you experienced? Other

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Question 25. My immediate supervisor seems to care about me as a person.

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Question 63. Overall, my level of work-related stress is…

Question 64. After my workday, I feel emotionally drained.

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay