2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	39	14	12	8	66	20	1119
2018	Non-visible minority	24	42	13	11	9	66	21	4966
2017	Visible minority	25	41	13	12	9	66	21	1240
2017	Non-visible minority	24	42	13	12	10	66	22	5875
2014	Visible minority	24	43	13	11	8	68	19	1529
2014	Non-visible minority	25	43	13	11	9	68	19	7678
2011	Visible minority	27	41	14	10	7	68	18	1617
2011	Non-visible minority	30	40	12	10	7	71	17	8370
2008	Visible minority	30	41	15	8	6	71	14	1250
2008	Non-visible minority	31	42	12	9	6	73	15	7319

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	19	33	16	16	15	0	53	31	1118
2018	Non-visible minority	16	32	16	18	18	0	48	36	4962
2017	Visible minority	18	30	19	15	18	1	48	33	1237
2017	Non-visible minority	15	30	16	17	21	0	46	39	5880

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	44	37	12	3	3	82	6	1110
2018	Non-visible minority	44	36	10	6	3	81	10	4944
2017	Visible minority	45	35	11	5	4	80	8	1229
2017	Non-visible minority	44	36	11	5	3	80	9	5860
2014	Visible minority	56	29	9	3	2	86	5	1530
2014	Non-visible minority	53	31	10	4	3	84	7	7670
2011	Visible minority	51	34	10	3	2	85	5	1619
2011	Non-visible minority	53	33	8	3	2	86	5	8387

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	33	40	16	7	4	73	10	1119
2018	Non-visible minority	31	41	13	9	5	72	14	4971
2017	Visible minority	32	38	15	8	6	70	15	1228
2017	Non-visible minority	29	41	15	9	7	70	16	5849
2014	Visible minority	33	41	15	5	5	74	11	1529
2014	Non-visible minority	33	40	13	8	6	73	14	7678
2011	Visible minority	32	44	13	6	4	76	10	1620
2011	Non-visible minority	38	41	9	7	4	79	11	8378
2008	Visible minority	36	43	10	6	4	80	10	1255
2008	Non-visible minority	39	44	8	6	3	83	9	7364

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	21	27	22	15	14	1	48	30	1121
2018	Non-visible minority	15	27	22	18	18	0	42	36	4963
2017	Visible minority	18	27	21	15	18	1	46	33	1234
2017	Non-visible minority	14	26	19	19	21	1	40	40	5872
2014	Visible minority	18	29	21	15	15	1	48	30	1527
2014	Non-visible minority	16	31	19	17	16	1	48	33	7678
2011	Visible minority	21	33	21	12	11	1	55	24	1619
2011	Non-visible minority	20	34	20	14	11	1	55	25	8376

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	28	21	16	15	1	48	31	1117
2018	Non-visible minority	14	29	20	19	18	0	43	37	4950
2017	Visible minority	17	29	21	16	17	1	46	33	1236
2017	Non-visible minority	14	27	18	21	20	0	41	41	5870
2014	Visible minority	17	31	19	16	16	0	49	32	1528
2014	Non-visible minority	15	31	18	19	17	0	46	36	7676
2011	Visible minority	19	35	20	12	12	1	55	25	1612
2011	Non-visible minority	19	35	18	16	12	0	54	28	8362
2008	Visible minority	21	35	19	15	9	1	57	24	1251
2008	Non-visible minority	20	38	16	15	11	0	58	26	7372

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	22	20	16	18	3	0	44	35	1122
2018	Non-visible minority	18	22	21	18	18	2	0	42	37	4975
2017	Visible minority	18	20	18	17	22	5	0	40	41	1236
2017	Non-visible minority	17	23	18	17	21	4	0	42	40	5870
2014	Visible minority	19	24	19	17	17	4	0	45	35	1529
2014	Non-visible minority	19	24	19	17	17	4	0	45	35	7678
2011	Visible minority	22	25	18	14	17	4	0	49	33	1618
2011	Non-visible minority	23	26	17	15	13	5	1	52	29	8372
2008	Visible minority	21	27	17	15	14	5	0	51	31	1252
2008	Non-visible minority	23	29	18	15	10	5	1	55	26	7366

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	36	32	13	8	9	2	1	69	18	1116
2018	Non-visible minority	33	30	15	11	10	1	0	64	21	4931
2017	Visible minority	35	29	16	9	9	2	0	65	19	1236
2017	Non-visible minority	30	32	15	11	10	2	1	63	21	5875
2014	Visible minority	31	31	17	9	9	2	1	65	18	1530
2014	Non-visible minority	32	32	14	10	9	2	1	66	20	7675
2011	Visible minority	32	31	16	9	9	3	0	65	19	1615
2011	Non-visible minority	32	31	14	11	10	2	0	64	21	8376
2008	Visible minority	32	29	17	9	8	4	1	64	18	1258
2008	Non-visible minority	31	30	14	12	10	3	0	63	22	7365

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	36	12	8	8	1	1	71	17	1110
2018	Non-visible minority	30	33	14	13	10	0	0	63	24	4921
2017	Visible minority	36	31	12	9	10	1	1	68	20	1241
2017	Non-visible minority	29	33	13	13	11	1	0	63	24	5868
2014	Visible minority	31	35	13	10	9	1	1	66	20	1530
2014	Non-visible minority	30	34	13	12	9	0	0	64	22	7676
2011	Visible minority	30	35	14	11	9	1	0	66	21	1615
2011	Non-visible minority	28	35	12	13	11	1	0	64	24	8363
2008	Visible minority	31	31	14	12	9	2	1	64	22	1257
2008	Non-visible minority	29	33	13	13	11	1	0	62	24	7360

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	37	32	13	8	9	0	69	17	1117
2018	Non-visible minority	35	27	15	11	11	0	63	23	4938
2017	Visible minority	41	26	15	7	11	1	67	18	1235
2017	Non-visible minority	35	29	14	11	11	0	65	22	5866
2014	Visible minority	37	30	14	9	9	0	68	18	1531
2014	Non-visible minority	36	29	14	10	10	0	66	20	7667

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	19	27	19	13	17	5	1	48	32	1127
2018	Non-visible minority	14	26	19	16	19	5	0	42	38	4994
2017	Visible minority	17	23	20	14	19	7	1	43	35	1240
2017	Non-visible minority	13	25	19	16	21	6	0	41	39	5880
2014	Visible minority	14	27	18	13	19	8	0	45	35	1530
2014	Non-visible minority	15	27	19	15	18	6	0	45	35	7673
2011	Visible minority	15	24	20	13	18	9	1	43	35	1610
2011	Non-visible minority	16	27	19	15	17	6	0	46	34	8369

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	16	24	17	16	23	3	0	42	40	1125
2018	Non-visible minority	12	21	17	21	28	1	0	33	50	4984
2017	Visible minority	16	22	18	15	26	2	0	38	43	1239
2017	Non-visible minority	10	21	16	21	29	2	0	32	52	5879
2014	Visible minority	12	24	19	17	25	3	0	37	44	1529
2014	Non-visible minority	11	22	18	21	26	2	0	34	48	7677
2011	Visible minority	13	23	20	16	23	4	1	38	40	1618
2011	Non-visible minority	13	26	18	18	23	2	0	40	41	8359
2008	Visible minority	16	27	18	15	19	4	1	45	36	1255
2008	Non-visible minority	15	28	17	17	20	2	0	44	38	7364

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	13	20	19	19	24	4	0	35	45	1124
2018	Non-visible minority	7	17	18	24	31	2	0	26	56	4970
2017	Visible minority	12	18	19	18	27	5	1	31	48	1238
2017	Non-visible minority	7	17	17	24	31	4	0	25	58	5871
2014	Visible minority	9	20	19	19	28	6	0	31	50	1529
2014	Non-visible minority	7	18	18	25	28	3	0	26	55	7673
2011	Visible minority	9	23	22	20	20	6	0	34	43	1615
2011	Non-visible minority	7	24	20	23	22	5	0	33	47	8369
2008	Visible minority	10	22	19	20	21	7	1	35	44	1255
2008	Non-visible minority	7	24	19	25	21	4	0	32	48	7368

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	13	25	16	18	25	3	39	44	1125
2018	Non-visible minority	7	20	16	24	31	2	28	55	4986
2017	Visible minority	12	23	16	19	26	3	37	47	1239
2017	Non-visible minority	7	21	16	22	31	3	29	54	5869
2014	Visible minority	11	26	15	19	26	3	38	46	1528
2014	Non-visible minority	7	23	18	23	27	2	31	51	7672
2011	Visible minority	12	27	19	20	19	3	40	40	1617
2011	Non-visible minority	9	29	17	22	21	2	38	44	8361
2008	Visible minority	13	31	17	19	17	3	46	37	1255
2008	Non-visible minority	10	31	17	23	17	2	41	41	7368

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	19	29	17	16	18	48	34	1129
2018	Non-visible minority	15	29	17	18	20	45	38	4982
2017	Visible minority	16	30	17	17	20	46	37	1240
2017	Non-visible minority	14	30	16	19	20	44	40	5872
2014	Visible minority	14	31	17	19	19	45	37	1530
2014	Non-visible minority	14	30	17	19	19	45	39	7677
2011	Visible minority	14	35	17	16	18	49	34	1614
2011	Non-visible minority	15	33	16	18	17	48	35	8380

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	25	38	15	12	9	64	21	1130
2018	Non-visible minority	19	38	16	16	11	56	27	4994
2017	Visible minority	24	37	16	13	9	62	22	1239
2017	Non-visible minority	18	39	16	16	11	57	27	5874

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	10	17	20	16	26	9	3	31	47	1115
2018	Non-visible minority	7	17	17	21	30	7	1	26	56	4957
2017	Visible minority	8	15	19	16	26	15	2	27	50	1240
2017	Non-visible minority	6	15	16	23	29	9	1	24	59	5878
2014	Visible minority	8	16	19	17	24	13	1	29	49	1528
2014	Non-visible minority	7	17	17	21	28	8	1	27	54	7675

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	30	36	14	9	9	1	0	67	18	1119
2018	Non-visible minority	27	33	15	13	11	0	0	60	25	4941
2017	Visible minority	29	37	14	10	9	0	0	67	20	1240
2017	Non-visible minority	26	34	14	13	12	1	0	60	25	5883
2014	Visible minority	28	36	15	10	9	1	0	65	20	1531
2014	Non-visible minority	28	34	14	12	10	0	0	63	23	7674
2011	Visible minority	27	34	14	12	11	1	1	62	24	1614
2011	Non-visible minority	26	34	14	14	12	0	0	60	26	8379
2008	Visible minority	26	34	13	14	12	1	1	61	26	1257
2008	Non-visible minority	24	33	15	14	12	1	0	58	27	7364

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	15	28	19	21	11	0	7	46	34	158
2018	Non-visible minority	19	32	18	17	11	1	3	53	28	1000
2017	Visible minority	19	31	18	17	12	3	1	51	30	151
2017	Non-visible minority	18	34	18	16	10	1	2	54	27	1051
2014	Visible minority	22	34	13	17	11	1	2	58	28	193
2014	Non-visible minority	23	36	16	13	8	2	2	61	22	1341

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	17	43	12	16	12	0	60	28	1127
2018	Non-visible minority	12	40	12	22	14	0	52	36	5001
2017	Visible minority	16	33	13	21	16	0	49	38	1237
2017	Non-visible minority	11	32	13	23	21	0	43	44	5880
2014	Visible minority	12	33	15	23	17	0	46	40	1530
2014	Non-visible minority	12	32	13	23	19	0	44	42	7674
2011	Visible minority	16	37	15	18	14	0	53	32	1620
2011	Non-visible minority	15	39	14	18	13	1	54	32	8376
2008	Visible minority	15	42	13	17	12	0	58	29	1256
2008	Non-visible minority	16	39	14	18	12	1	56	30	7367

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	39	12	9	6	0	73	15	1125
2018	Non-visible minority	36	41	11	8	4	0	77	12	4978
2017	Visible minority	31	39	14	9	8	0	69	17	1236
2017	Non-visible minority	36	40	12	8	5	0	75	13	5877
2014	Visible minority	32	39	12	10	6	0	72	16	1527
2014	Non-visible minority	37	38	12	7	5	0	76	13	7679
2011	Visible minority	34	38	13	8	5	0	73	13	1617
2011	Non-visible minority	39	37	12	7	5	0	77	12	8366
2008	Visible minority	33	39	13	9	6	1	72	15	1256
2008	Non-visible minority	35	43	11	7	4	0	78	11	7365

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	39	11	9	6	74	15	1112
2018	Non-visible minority	39	41	9	7	4	80	11	4945
2017	Visible minority	35	40	11	8	7	75	15	1238
2017	Non-visible minority	40	40	9	6	5	80	11	5871
2014	Visible minority	35	39	10	9	6	75	15	1528
2014	Non-visible minority	40	39	9	7	5	80	11	7676
2011	Visible minority	34	43	10	8	6	77	13	1617
2011	Non-visible minority	40	42	9	6	3	82	9	8380
2008	Visible minority	33	42	12	7	5	75	13	1255
2008	Non-visible minority	38	45	9	5	3	83	8	7369

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	13	23	18	19	25	2	0	37	45	1128
2018	Non-visible minority	9	22	18	22	28	1	0	31	51	4983
2017	Visible minority	13	20	17	20	27	3	0	34	49	1239
2017	Non-visible minority	8	21	16	25	28	2	0	29	54	5875
2014	Visible minority	10	21	19	20	26	2	1	32	48	1526
2014	Non-visible minority	9	22	17	22	26	2	0	33	49	7674
2011	Visible minority	11	25	19	19	23	2	1	37	44	1617
2011	Non-visible minority	11	26	18	21	22	2	0	38	43	8380
2008	Visible minority	14	30	18	18	17	2	1	45	37	1253
2008	Non-visible minority	12	30	20	20	17	1	0	43	37	7364

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	21	16	19	28	2	2	35	48	1127
2018	Non-visible minority	10	22	15	20	31	1	1	33	51	4978
2017	Visible minority	10	17	14	19	34	4	2	29	56	1236
2017	Non-visible minority	10	20	14	20	31	2	2	31	54	5877
2014	Visible minority	10	18	16	18	33	3	2	30	54	1528
2014	Non-visible minority	11	23	15	20	29	2	2	35	50	7677
2011	Visible minority	12	25	17	17	26	2	1	38	45	1617
2011	Non-visible minority	12	27	15	19	24	1	1	40	44	8374
2008	Visible minority	17	34	14	17	15	3	1	53	32	1254
2008	Non-visible minority	16	36	14	17	15	1	1	53	32	7362

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	34	16	15	15	0	0	54	29	1117
2018	Non-visible minority	17	34	14	18	17	0	0	50	35	4958
2017	Visible minority	20	32	16	16	15	1	0	52	32	1226
2017	Non-visible minority	16	35	14	19	17	0	0	50	36	5857
2014	Visible minority	15	36	15	17	17	0	0	51	34	1529
2014	Non-visible minority	14	34	15	18	19	0	0	48	37	7681
2011	Visible minority	19	35	15	16	15	0	1	54	31	1615
2011	Non-visible minority	21	34	14	16	15	0	0	55	31	8371

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	32	18	12	15	0	55	27	1115
2018	Non-visible minority	19	31	16	16	17	0	50	33	4930
2017	Visible minority	23	28	19	15	15	1	51	30	1228
2017	Non-visible minority	19	30	17	17	17	0	49	34	5857
2014	Visible minority	19	33	18	15	15	0	52	30	1529
2014	Non-visible minority	19	31	17	16	17	0	50	33	7673

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	24	33	18	13	12	0	57	25	1112
2018	Non-visible minority	19	32	19	17	14	0	51	30	4956
2017	Visible minority	22	31	18	15	13	1	53	28	1227
2017	Non-visible minority	18	33	18	17	13	0	51	31	5854
2014	Visible minority	18	35	20	14	12	1	54	26	1529
2014	Non-visible minority	19	34	18	15	13	0	53	29	7674
2011	Visible minority	27	38	16	11	6	1	66	18	1612
2011	Non-visible minority	27	39	16	11	7	1	66	18	8363

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	11	26	26	16	17	4	0	39	34	1128
2018	Non-visible minority	9	29	25	18	17	2	0	39	36	4985
2017	Visible minority	10	23	24	16	20	6	1	36	39	1238
2017	Non-visible minority	9	26	23	19	18	3	0	37	39	5870

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	33	14	9	11	1	66	20	1128
2018	Non-visible minority	27	33	14	14	12	0	60	26	4987
2017	Visible minority	27	32	14	12	14	1	60	26	1239
2017	Non-visible minority	26	31	13	14	16	0	56	30	5874
2014	Visible minority	24	35	14	12	14	0	60	26	1529
2014	Non-visible minority	25	31	15	15	14	1	56	29	7673
2011	Visible minority	26	35	12	13	12	1	62	26	1618
2011	Non-visible minority	28	34	13	12	11	1	63	24	8376

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	38	33	16	8	4	1	1	72	11	1125
2018	Non-visible minority	35	33	17	8	5	0	1	69	13	4995
2017	Visible minority	41	34	15	5	4	0	1	76	9	1239
2017	Non-visible minority	36	34	16	7	4	0	3	72	12	5882
2014	Visible minority	31	35	21	8	5	0	1	66	13	1529
2014	Non-visible minority	33	33	19	8	5	0	2	67	14	7680
2011	Visible minority	35	37	17	6	4	0	2	74	10	1614
2011	Non-visible minority	34	34	18	7	5	0	2	70	12	8373
2008	Visible minority	30	37	22	6	4	0	1	68	10	1254
2008	Non-visible minority	30	37	20	7	4	0	1	68	11	7365

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Visible minority	32	28	40	1132
2018	Non-visible minority	28	37	35	4999
2017	Visible minority	32	29	40	1241
2017	Non-visible minority	28	36	36	5870
2014	Visible minority	29	31	40	1530
2014	Non-visible minority	27	38	35	7674
2011	Visible minority	34	29	37	1618
2011	Non-visible minority	29	39	32	8392

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Visible minority	6	33	39	4	11	6	366
2018	Non-visible minority	20	30	34	7	4	4	1419
2017	Visible minority	6	23	46	8	10	8	397
2017	Non-visible minority	18	25	36	9	5	6	1683
2014	Visible minority	4	38	40	10	9999	8	458
2014	Non-visible minority	15	38	30	8	9999	8	2127
2011	Visible minority	4	41	38	9	9999	8	545
2011	Non-visible minority	19	42	26	7	9999	6	2424

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	37	39	12	6	6	1	77	11	1122
2018	Non-visible minority	28	42	13	10	7	0	70	17	4976
2017	Visible minority	33	37	13	9	7	1	70	16	1239
2017	Non-visible minority	25	39	14	11	10	1	64	21	5868
2014	Visible minority	31	39	14	9	7	1	70	16	1529
2014	Non-visible minority	26	38	15	11	9	1	65	20	7674
2011	Visible minority	32	39	13	8	7	1	72	15	1618
2011	Non-visible minority	26	41	15	10	8	1	67	18	8384
2008	Visible minority	40	37	12	5	5	1	78	11	1254
2008	Non-visible minority	34	39	13	7	5	1	74	13	7358

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	36	19	14	11	1	56	25	1122
2018	Non-visible minority	12	37	21	18	12	1	49	30	4977
2017	Visible minority	21	33	20	14	11	1	54	25	1235
2017	Non-visible minority	14	35	20	16	14	1	50	30	5871
2014	Visible minority	20	37	20	12	10	1	57	23	1531
2014	Non-visible minority	17	38	20	12	10	1	56	23	7678
2011	Visible minority	23	39	18	10	8	2	63	18	1617
2011	Non-visible minority	22	41	17	11	8	1	64	19	8375

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	18	25	31	17	7	1	2	25	44	1119
2018	Non-visible minority	19	32	31	12	5	1	1	17	51	4970
2017	Visible minority	18	27	32	13	7	1	3	20	46	1232
2017	Non-visible minority	19	29	32	12	5	1	2	18	49	5857
2014	Visible minority	20	26	33	14	3	1	3	18	48	1528
2014	Non-visible minority	18	32	31	11	5	1	1	16	52	7669
2011	Visible minority	15	26	33	14	7	1	3	22	43	1609
2011	Non-visible minority	15	30	32	14	6	1	2	20	46	8361
2008	Visible minority	13	26	36	17	5	1	3	22	40	1253
2008	Non-visible minority	12	29	35	16	6	1	1	23	41	7353

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	24	24	22	16	10	2	2	27	50	1118
2018	Non-visible minority	27	28	25	12	6	1	1	19	56	4955
2017	Visible minority	24	25	23	13	8	4	4	23	52	1228
2017	Non-visible minority	26	27	26	11	6	1	2	18	55	5859
2014	Visible minority	24	26	26	12	6	2	4	19	54	1527
2014	Non-visible minority	25	28	26	12	6	1	2	18	55	7668
2011	Visible minority	19	22	27	15	10	4	4	27	44	1610
2011	Non-visible minority	19	26	27	16	9	2	2	25	47	8367
2008	Visible minority	16	24	28	17	8	3	5	28	43	1249
2008	Non-visible minority	18	25	29	16	9	1	2	25	44	7346

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	25	23	25	12	9	3	3	22	51	1116
2018	Non-visible minority	28	28	24	11	5	1	2	17	58	4950
2017	Visible minority	24	25	23	14	8	3	4	23	52	1228
2017	Non-visible minority	27	26	24	12	5	2	4	18	56	5870
2014	Visible minority	25	25	26	12	4	3	4	18	54	1527
2014	Non-visible minority	27	28	25	11	5	2	3	17	57	7660
2011	Visible minority	19	23	27	16	8	3	4	26	45	1610
2011	Non-visible minority	20	26	27	16	6	2	4	23	48	8351
2008	Visible minority	17	21	31	15	7	3	6	24	42	1247
2008	Non-visible minority	18	25	29	18	7	2	3	25	45	7350

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	11	13	29	25	16	2	4	44	26	1117
2018	Non-visible minority	13	16	30	26	11	1	3	38	30	4936
2017	Visible minority	14	14	27	22	15	2	7	40	30	1222
2017	Non-visible minority	13	17	27	25	11	2	6	39	32	5837
2014	Visible minority	15	17	29	22	9	2	6	33	35	1522
2014	Non-visible minority	16	18	28	22	10	1	4	34	36	7650
2011	Visible minority	10	13	28	27	14	1	7	45	25	1607
2011	Non-visible minority	11	17	28	25	13	1	5	40	30	8350
2008	Visible minority	8	12	26	32	14	1	7	50	22	1247
2008	Non-visible minority	9	16	30	28	13	1	4	43	26	7341

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	21	23	12	9	2	2	22	55	1117
2018	Non-visible minority	34	28	21	9	6	1	1	15	63	4965
2017	Visible minority	31	23	21	11	8	1	4	21	58	1228
2017	Non-visible minority	35	25	21	10	6	1	2	17	62	5862
2014	Visible minority	34	24	21	11	5	2	4	17	61	1525
2014	Non-visible minority	32	27	22	10	5	1	2	16	61	7665
2011	Visible minority	25	22	26	13	8	2	4	23	50	1613
2011	Non-visible minority	25	26	25	13	7	1	3	21	52	8365
2008	Visible minority	18	22	25	20	10	2	4	32	42	1248
2008	Non-visible minority	19	25	28	16	9	1	2	26	46	7338

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	21	21	24	18	10	4	3	30	45	1116
2018	Non-visible minority	23	22	25	18	9	1	2	27	46	4940
2017	Visible minority	21	19	25	15	11	4	5	29	44	1228
2017	Non-visible minority	20	20	26	19	9	2	4	30	42	5857
2014	Visible minority	17	19	27	20	8	5	5	31	39	1522
2014	Non-visible minority	16	20	27	21	11	2	3	34	38	7667
2011	Visible minority	16	20	24	18	12	5	6	33	41	1609
2011	Non-visible minority	15	20	26	20	12	2	4	34	38	8340
2008	Visible minority	22	23	24	13	9	4	5	24	49	1250
2008	Non-visible minority	22	25	25	16	8	1	2	25	50	7353

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	26	21	25	14	9	3	2	24	49	1121
2018	Non-visible minority	27	27	28	10	5	1	2	16	56	4957
2017	Visible minority	25	23	26	10	8	4	5	20	52	1230
2017	Non-visible minority	25	25	28	11	5	2	3	17	53	5860
2014	Visible minority	24	22	29	12	4	3	5	18	51	1523
2014	Non-visible minority	25	26	28	11	5	2	2	17	53	7667

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	28	31	12	14	13	2	0	60	28	1117
2018	Non-visible minority	28	30	12	15	14	0	0	58	29	4958
2017	Visible minority	31	25	14	15	15	1	0	56	30	1234
2017	Non-visible minority	28	29	12	15	15	1	1	58	30	5873
2014	Visible minority	33	30	11	12	13	1	0	64	25	1527
2014	Non-visible minority	33	29	11	13	12	1	0	63	25	7678

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	37	15	8	7	69	15	1112
2018	Non-visible minority	30	40	12	11	7	70	18	4962
2017	Visible minority	27	38	14	12	9	66	20	1237
2017	Non-visible minority	26	40	13	13	8	66	20	5875
2014	Visible minority	29	42	13	9	6	71	15	1525
2014	Non-visible minority	30	42	12	10	6	72	16	7672

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	40	19	7	6	2	0	68	13	1116
2018	Non-visible minority	25	42	18	8	5	1	0	68	14	4963

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	32	19	9	9	3	0	61	19	1122
2018	Non-visible minority	25	36	23	6	6	4	1	64	12	4977
2017	Visible minority	22	30	21	9	13	4	0	55	23	1237
2017	Non-visible minority	23	33	23	7	7	6	1	60	15	5872
2014	Visible minority	28	33	16	8	10	4	1	64	19	1528
2014	Non-visible minority	32	33	19	5	5	5	1	69	11	7671

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	26	36	18	10	10	2	62	20	1122
2018	Non-visible minority	22	39	19	11	7	2	62	18	4973
2017	Visible minority	24	35	18	10	11	2	60	22	1238
2017	Non-visible minority	21	38	19	11	8	2	61	19	5874
2014	Visible minority	27	34	16	9	11	3	63	20	1529
2014	Non-visible minority	28	36	18	9	6	3	66	16	7678
2011	Visible minority	22	35	17	11	12	3	59	24	1612
2011	Non-visible minority	22	37	19	10	9	3	61	20	8367

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	28	39	18	7	8	1	67	15	1121
2018	Non-visible minority	24	36	17	12	10	0	61	23	4964
2017	Visible minority	27	38	15	11	9	0	65	20	1238
2017	Non-visible minority	23	36	15	13	12	0	59	25	5879
2014	Visible minority	29	37	14	10	10	1	66	20	1531
2014	Non-visible minority	28	36	14	11	10	0	64	22	7673
2011	Visible minority	27	38	16	9	9	1	65	18	1614
2011	Non-visible minority	27	39	14	10	9	0	66	19	8342
2008	Visible minority	27	38	14	11	9	1	65	20	1256
2008	Non-visible minority	26	38	14	11	11	0	64	22	7367

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	14	32	21	13	14	4	3	49	29	1119
2018	Non-visible minority	14	30	20	15	16	3	2	46	33	4973
2017	Visible minority	19	27	19	13	15	5	3	49	30	1238
2017	Non-visible minority	16	28	17	16	16	3	3	47	34	5875
2014	Visible minority	23	30	19	11	11	4	3	57	23	1529
2014	Non-visible minority	23	30	17	13	12	3	2	56	27	7678

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	36	17	11	11	2	1	60	23	1127
2018	Non-visible minority	21	40	16	12	8	1	1	62	21	4980
2017	Visible minority	28	35	15	10	9	3	1	66	19	1237
2017	Non-visible minority	26	39	14	11	8	2	1	67	19	5863
2014	Visible minority	26	37	13	11	8	4	1	66	20	1530
2014	Non-visible minority	30	38	13	10	7	2	1	70	17	7675
2011	Visible minority	28	35	15	9	9	4	1	66	18	1611
2011	Non-visible minority	30	37	13	10	7	3	1	69	18	8360
2008	Visible minority	24	38	14	11	9	3	1	64	21	1255
2008	Non-visible minority	28	37	14	10	7	3	1	68	18	7361

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	19	33	24	13	11	1	0	52	24	1121
2018	Non-visible minority	16	35	23	13	12	1	0	51	25	4974

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	14	21	22	14	21	7	1	38	38	1124
2018	Non-visible minority	12	23	18	18	24	4	1	37	45	4981
2017	Visible minority	14	19	18	16	23	8	2	37	44	1237
2017	Non-visible minority	13	22	16	19	22	5	2	38	45	5867
2014	Visible minority	10	19	18	17	25	9	2	33	47	1529
2014	Non-visible minority	12	23	16	18	23	6	2	38	44	7678
2011	Visible minority	11	19	16	18	23	10	3	34	47	1615
2011	Non-visible minority	12	23	16	18	21	7	2	39	43	8373

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	21	79	1125
2018	Non-visible minority	22	78	4999

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Visible minority	61	232
2018	Non-visible minority	52	1080

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	65	232
2018	Non-visible minority	68	1080

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	232
2018	Non-visible minority	9	1080

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	232
2018	Non-visible minority	4	1080

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	232
2018	Non-visible minority	4	1080

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	22	232
2018	Non-visible minority	18	1080

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	232
2018	Non-visible minority	2	1080

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Visible minority	47	233
2018	Non-visible minority	41	1080

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Visible minority	33	233
2018	Non-visible minority	40	1080

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Visible minority	48	233
2018	Non-visible minority	50	1080

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Visible minority	47	233
2018	Non-visible minority	41	1080

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Visible minority	35	233
2018	Non-visible minority	36	1080

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Visible minority	58	233
2018	Non-visible minority	55	1080

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Visible minority	43	233
2018	Non-visible minority	40	1080

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	233
2018	Non-visible minority	2	1080

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	233
2018	Non-visible minority	12	1080

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	233
2018	Non-visible minority	12	1080

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Visible minority	60	233
2018	Non-visible minority	56	1080

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Visible minority	34	233
2018	Non-visible minority	28	1080

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	16	233
2018	Non-visible minority	15	1080

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	42	234
2018	Non-visible minority	53	1084

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	22	234
2018	Non-visible minority	28	1084

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	234
2018	Non-visible minority	7	1084

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	19	234
2018	Non-visible minority	24	1084

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	234
2018	Non-visible minority	9	1084

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	13	234
2018	Non-visible minority	12	1084

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	234
2018	Non-visible minority	14	1084

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	234
2018	Non-visible minority	11	1084

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	32	234
2018	Non-visible minority	27	1084

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	206
2018	Non-visible minority	9	955

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	206
2018	Non-visible minority	14	955

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	206
2018	Non-visible minority	8	955

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	206
2018	Non-visible minority	5	955

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	206
2018	Non-visible minority	8	955

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	206
2018	Non-visible minority	8	955

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	206
2018	Non-visible minority	7	955

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	13	206
2018	Non-visible minority	10	955

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	206
2018	Non-visible minority	8	955

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	37	206
2018	Non-visible minority	37	955

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	206
2018	Non-visible minority	9	955

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	48	206
2018	Non-visible minority	49	955

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	61	206
2018	Non-visible minority	64	955

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	206
2018	Non-visible minority	4	955

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	206
2018	Non-visible minority	11	955

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	18	24	9	15	17	5	39	31	1122
2018	Non-visible minority	10	16	24	14	18	15	4	32	39	4986
2017	Visible minority	12	14	22	8	17	20	7	35	35	1238
2017	Non-visible minority	10	16	22	11	17	18	5	34	37	5883
2014	Visible minority	11	15	21	9	13	22	8	37	33	1527
2014	Non-visible minority	11	16	23	10	13	21	6	37	32	7674

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	18	30	21	10	13	7	1	52	25	1124
2018	Non-visible minority	16	27	23	14	15	5	0	46	30	4985
2017	Visible minority	18	24	23	10	14	10	2	47	27	1238
2017	Non-visible minority	15	27	22	13	14	8	1	46	30	5874
2014	Visible minority	17	22	23	10	11	14	3	46	26	1526
2014	Non-visible minority	16	27	23	11	11	11	1	49	25	7675
2011	Visible minority	22	33	21	9	8	8	0	59	19	1619
2011	Non-visible minority	22	37	19	10	7	5	0	62	18	8375

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	17	83	1124
2018	Non-visible minority	13	87	4984

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Visible minority	46	187
2018	Non-visible minority	32	633

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	77	187
2018	Non-visible minority	80	633

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	187
2018	Non-visible minority	2	633

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	187
2018	Non-visible minority	3	633

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	187
2018	Non-visible minority	4	633

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	20	187
2018	Non-visible minority	12	633

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	187
2018	Non-visible minority	11	633

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Visible minority	63	187
2018	Non-visible minority	14	629

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Visible minority	42	187
2018	Non-visible minority	12	629

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Visible minority	34	187
2018	Non-visible minority	12	629

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Visible minority	17	187
2018	Non-visible minority	3	629

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Visible minority	18	187
2018	Non-visible minority	20	629

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Visible minority	26	187
2018	Non-visible minority	41	629

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	187
2018	Non-visible minority	11	629

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Visible minority	21	187
2018	Non-visible minority	25	629

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	187
2018	Non-visible minority	23	629

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	187
2018	Non-visible minority	16	629

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	22	186
2018	Non-visible minority	34	633

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	16	186
2018	Non-visible minority	15	633

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	13	186
2018	Non-visible minority	23	633

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	186
2018	Non-visible minority	4	633

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	186
2018	Non-visible minority	11	633

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	186
2018	Non-visible minority	8	633

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	186
2018	Non-visible minority	8	633

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	56	186
2018	Non-visible minority	47	633

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	172
2018	Non-visible minority	5	565

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	17	172
2018	Non-visible minority	8	565

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	172
2018	Non-visible minority	2	565

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	172
2018	Non-visible minority	3	565

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	172
2018	Non-visible minority	2	565

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	172
2018	Non-visible minority	3	565

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	13	172
2018	Non-visible minority	9	565

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	172
2018	Non-visible minority	7	565

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	31	172
2018	Non-visible minority	30	565

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	172
2018	Non-visible minority	9	565

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	41	172
2018	Non-visible minority	47	565

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	172
2018	Non-visible minority	3	565

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	63	172
2018	Non-visible minority	70	565

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	172
2018	Non-visible minority	6	565

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	172
2018	Non-visible minority	13	565

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	13	17	28	7	11	20	4	40	23	1118
2018	Non-visible minority	11	18	30	8	10	19	4	38	24	4983
2017	Visible minority	13	15	23	6	12	23	7	40	26	1240
2017	Non-visible minority	11	18	26	6	8	24	6	42	21	5882
2014	Visible minority	11	15	23	8	10	27	6	39	26	1528
2014	Non-visible minority	12	17	26	5	7	27	6	43	18	7675

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	18	28	25	7	11	10	1	52	20	1115
2018	Non-visible minority	18	28	26	9	10	8	1	50	21	4980
2017	Visible minority	20	25	22	8	11	12	3	52	22	1236
2017	Non-visible minority	19	28	24	7	8	12	2	54	18	5870
2014	Visible minority	17	24	22	9	10	17	2	50	23	1527
2014	Non-visible minority	19	27	23	7	7	15	2	56	16	7670
2011	Visible minority	23	33	21	7	7	8	0	62	15	1614
2011	Non-visible minority	28	38	17	7	4	7	0	70	12	8354

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	40	30	14	6	9	2	71	14	1116
2018	Non-visible minority	41	29	13	7	9	1	70	17	4927
2017	Visible minority	42	26	13	7	10	2	70	18	1235
2017	Non-visible minority	40	28	14	7	10	1	69	17	5872

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	25	39	19	9	6	2	65	15	1118
2018	Non-visible minority	22	41	18	11	7	1	64	18	4988
2017	Visible minority	22	38	18	10	8	4	62	19	1241
2017	Non-visible minority	18	41	17	11	10	2	61	21	5871

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	17	29	19	17	16	2	47	33	1123
2018	Non-visible minority	12	29	18	20	20	1	41	41	4987
2017	Visible minority	13	27	19	18	21	2	40	40	1240
2017	Non-visible minority	9	29	18	21	22	1	38	43	5871

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	25	24	20	12	17	2	51	29	1123
2018	Non-visible minority	24	26	21	13	16	1	51	28	4982
2017	Visible minority	27	25	20	10	14	3	54	25	1235
2017	Non-visible minority	24	27	20	12	14	1	52	27	5862

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	26	25	16	12	1	47	28	1118
2018	Non-visible minority	16	27	27	17	13	0	44	30	4981
2017	Visible minority	21	24	23	15	14	2	46	30	1237
2017	Non-visible minority	18	26	25	16	14	1	44	30	5872

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	29	26	19	12	9	1	4	58	22	1107
2018	Non-visible minority	23	30	23	12	9	0	2	54	22	4936
2017	Visible minority	28	25	20	13	10	1	4	55	24	1233
2017	Non-visible minority	25	28	21	12	9	0	4	55	23	5855

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	15	18	19	17	28	1	1	34	47	1115
2018	Non-visible minority	11	16	23	21	28	0	1	28	49	4975
2017	Visible minority	15	16	20	19	28	1	2	31	48	1233
2017	Non-visible minority	11	17	20	21	30	1	1	28	52	5866

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	41	24	15	7	6	1	7	70	14	1116
2018	Non-visible minority	40	25	16	7	7	0	5	68	15	4969
2017	Visible minority	42	20	15	6	5	1	10	70	13	1238
2017	Non-visible minority	37	24	16	7	6	1	8	67	15	5859

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	25	21	13	16	2	48	30	1117
2018	Non-visible minority	21	24	23	15	17	1	45	32	4968
2017	Visible minority	23	25	23	14	14	1	48	28	1225
2017	Non-visible minority	20	26	24	15	14	1	47	29	5848

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	21	28	25	13	10	1	2	51	24	1124
2018	Non-visible minority	16	32	26	15	10	0	1	48	25	4973
2017	Visible minority	22	26	23	15	11	1	2	49	27	1229
2017	Non-visible minority	17	28	24	17	12	1	1	46	29	5845

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	19	27	24	15	14	1	2	46	29	1125
2018	Non-visible minority	14	27	26	19	14	0	1	41	33	4971
2017	Visible minority	20	26	21	17	14	1	2	47	31	1227
2017	Non-visible minority	15	25	24	19	15	1	1	41	34	5846

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	24	23	21	15	14	1	1	48	30	1123
2018	Non-visible minority	19	27	24	16	13	0	1	47	29	4968
2017	Visible minority	23	24	22	16	12	1	2	49	29	1227
2017	Non-visible minority	20	27	22	15	13	1	1	48	29	5855

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	26	19	15	11	1	1	54	26	1126
2018	Non-visible minority	21	29	24	15	11	0	1	50	26	4942
2017	Visible minority	27	27	19	13	11	1	2	56	25	1225
2017	Non-visible minority	22	29	23	14	10	1	2	52	25	5842

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	42	25	15	8	7	1	2	69	16	1119
2018	Non-visible minority	41	26	16	8	6	0	1	69	15	4944
2017	Visible minority	42	27	15	7	6	0	2	71	14	1236
2017	Non-visible minority	42	26	16	8	5	0	2	69	14	5878

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	51	19	10	6	6	1	6	75	13	1121
2018	Non-visible minority	58	18	10	5	6	1	4	79	11	4949

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	49	17	11	7	9	2	4	71	17	1120
2018	Non-visible minority	55	18	11	6	8	1	2	75	14	4969
2017	Visible minority	51	19	8	8	9	1	3	74	17	1234
2017	Non-visible minority	59	17	9	6	5	1	2	79	11	5869

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	45	28	15	5	5	0	1	74	11	1119
2018	Non-visible minority	43	33	14	6	4	0	0	76	10	4973
2017	Visible minority	46	27	12	7	5	1	2	75	12	1237
2017	Non-visible minority	45	32	13	6	3	0	1	78	9	5873

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	43	22	15	8	10	1	2	66	18	1110
2018	Non-visible minority	40	24	15	10	9	0	1	65	19	4961
2017	Visible minority	45	22	12	8	9	1	2	69	18	1234
2017	Non-visible minority	46	24	12	9	7	0	1	71	17	5872

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	51	11	7	2	1	1	27	86	5	1105
2018	Non-visible minority	48	12	6	2	2	0	30	86	6	4932
2017	Visible minority	51	12	5	2	2	0	28	87	6	1230
2017	Non-visible minority	48	12	5	3	1	0	30	87	6	5871

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	54	21	12	4	2	1	7	80	7	1102
2018	Non-visible minority	53	25	11	4	2	0	4	82	7	4948
2017	Visible minority	53	21	10	4	2	1	8	82	7	1229
2017	Non-visible minority	55	23	10	4	2	1	6	83	7	5839

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	60	18	8	4	5	1	4	82	10	1115
2018	Non-visible minority	69	16	6	3	3	0	3	88	6	4967
2017	Visible minority	56	21	8	4	5	2	5	82	10	1237
2017	Non-visible minority	64	18	6	3	3	1	4	87	6	5874

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	47	27	15	4	3	1	4	77	7	1115
2018	Non-visible minority	46	30	15	5	3	0	2	77	8	4962
2017	Visible minority	46	29	13	5	3	0	4	78	8	1231
2017	Non-visible minority	47	30	13	4	2	0	2	80	7	5870

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	15	30	35	15	6	0	44	21	1124
2018	Non-visible minority	10	28	38	17	7	0	38	24	5009
2017	Visible minority	13	27	36	15	8	1	41	23	1240
2017	Non-visible minority	8	27	39	17	9	0	35	26	5881

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	19	40	19	10	0	1	29	31	1107
2018	Non-visible minority	13	23	38	18	7	0	0	25	36	4945
2017	Visible minority	11	21	37	21	8	1	1	29	33	1237
2017	Non-visible minority	12	24	39	18	8	0	0	26	36	5867

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	23	18	8	11	4	1	36	64	1128
2018	Non-visible minority	35	29	17	8	8	3	1	36	64	5002
2017	Visible minority	37	22	15	7	8	9	1	41	59	1240
2017	Non-visible minority	37	28	16	6	6	6	1	39	61	5881

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	23	679
2018	Non-visible minority	19	3078
2017	Visible minority	23	634
2017	Non-visible minority	18	3289

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	29	679
2018	Non-visible minority	30	3078
2017	Visible minority	33	634
2017	Non-visible minority	27	3289

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	28	679
2018	Non-visible minority	26	3078
2017	Visible minority	25	634
2017	Non-visible minority	22	3289

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	46	679
2018	Non-visible minority	53	3078
2017	Visible minority	50	634
2017	Non-visible minority	55	3289

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	679
2018	Non-visible minority	7	3078
2017	Visible minority	6	634
2017	Non-visible minority	5	3289

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	31	679
2018	Non-visible minority	30	3078

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	26	679
2018	Non-visible minority	25	3078
2017	Visible minority	30	634
2017	Non-visible minority	29	3289

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Visible minority	9	52	15	7	5	13	621
2018	Non-visible minority	7	48	18	10	3	12	2888
2017	Visible minority	11	58	13	7	2	8	617
2017	Non-visible minority	9	58	15	7	3	7	3206

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	44	56	670
2018	Non-visible minority	43	57	3047

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	47	14	11	7	10	3	9	69	19	1121
2018	Non-visible minority	48	14	11	8	10	1	8	68	19	4977

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	10	24	20	17	22	2	5	37	42	675
2018	Non-visible minority	10	22	17	17	26	2	7	34	48	3064
2017	Visible minority	12	21	22	13	23	2	8	37	39	646
2017	Non-visible minority	9	22	18	16	24	2	10	35	45	3315

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	5	18	19	16	29	3	10	27	51	674
2018	Non-visible minority	7	15	17	15	28	3	16	26	52	3062
2017	Visible minority	7	14	22	14	27	3	13	25	49	644
2017	Non-visible minority	5	15	17	14	25	4	21	26	51	3308

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 89. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored