2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 41 14 13 10 0 0 63 23 2952
2018 Does not provide services to public 27 42 12 10 8 0 0 69 18 3228
2017 Provides services to public 23 41 12 12 11 0 0 65 23 3659
2017 Does not provide services to public 26 42 13 11 8 0 0 67 20 3519
2014 Provides services to public 25 43 13 10 9 0 0 68 19 4636
2014 Does not provide services to public 25 43 12 11 8 0 0 68 20 4625
2011 Provides services to public 29 40 12 10 8 0 0 70 18 5592
2011 Does not provide services to public 30 41 13 10 7 0 0 71 17 4461
2008 Provides services to public 30 42 12 9 6 0 0 72 16 4857
2008 Does not provide services to public 32 42 12 8 5 0 0 75 14 3758

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 29 17 20 24 0 0 40 43 2956
2018 Does not provide services to public 23 35 15 15 12 0 0 58 27 3219
2017 Provides services to public 11 27 16 18 27 0 0 38 45 3662
2017 Does not provide services to public 21 33 16 15 14 0 0 55 29 3518

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 37 11 6 4 0 0 79 10 2935
2018 Does not provide services to public 46 36 10 5 3 0 0 82 8 3215
2017 Provides services to public 44 36 11 5 4 0 0 80 9 3646
2017 Does not provide services to public 45 36 11 5 3 0 0 81 8 3504
2014 Provides services to public 52 31 9 3 3 0 0 84 7 4633
2014 Does not provide services to public 54 30 10 4 2 0 0 84 6 4619
2011 Provides services to public 51 34 9 3 2 0 0 85 6 5610
2011 Does not provide services to public 55 32 9 3 2 0 0 87 5 4464

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 42 15 8 5 0 0 72 14 2962
2018 Does not provide services to public 33 40 13 9 5 0 0 73 14 3223
2017 Provides services to public 28 41 15 9 7 0 0 69 16 3640
2017 Does not provide services to public 30 40 14 9 6 0 0 70 15 3497
2014 Provides services to public 33 40 14 6 6 0 0 74 12 4636
2014 Does not provide services to public 33 40 13 8 6 0 0 73 14 4624
2011 Provides services to public 38 41 10 7 4 0 0 79 11 5602
2011 Does not provide services to public 37 42 10 7 3 0 0 79 11 4463
2008 Provides services to public 38 43 9 6 4 0 0 81 10 4888
2008 Does not provide services to public 39 44 8 6 3 0 0 83 9 3777

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 26 23 18 19 0 0 40 37 2952
2018 Does not provide services to public 18 27 21 17 16 1 0 45 34 3228
2017 Provides services to public 14 26 19 18 22 1 0 41 40 3652
2017 Does not provide services to public 16 26 21 18 19 1 0 42 37 3517
2014 Provides services to public 15 31 18 17 18 1 0 46 36 4635
2014 Does not provide services to public 19 31 20 16 13 1 0 50 30 4623
2011 Provides services to public 18 34 21 14 12 1 0 53 26 5601
2011 Does not provide services to public 23 33 20 13 9 1 0 57 23 4462

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 27 20 20 21 0 0 39 41 2945
2018 Does not provide services to public 18 30 19 18 14 0 0 48 32 3217
2017 Provides services to public 13 26 17 20 23 1 0 40 43 3657
2017 Does not provide services to public 16 28 20 19 16 1 0 44 36 3513
2014 Provides services to public 13 29 17 20 20 0 0 43 40 4635
2014 Does not provide services to public 18 33 19 17 13 0 0 51 30 4622
2011 Provides services to public 16 35 18 16 14 0 0 51 31 5595
2011 Does not provide services to public 22 36 18 14 9 0 0 59 23 4448
2008 Provides services to public 17 36 17 16 14 0 0 53 30 4886
2008 Does not provide services to public 25 40 15 13 7 0 0 65 20 3784

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 22 21 19 20 2 0 39 39 2960
2018 Does not provide services to public 21 23 20 17 16 3 0 45 35 3231
2017 Provides services to public 16 22 18 17 22 5 0 40 42 3653
2017 Does not provide services to public 18 23 18 17 19 4 0 43 38 3516
2014 Provides services to public 18 24 18 17 19 4 0 43 38 4637
2014 Does not provide services to public 21 24 20 16 15 4 0 47 32 4623
2011 Provides services to public 21 27 18 14 16 4 1 50 31 5600
2011 Does not provide services to public 26 26 17 15 11 5 0 55 27 4459
2008 Provides services to public 21 29 18 15 12 5 1 52 29 4882
2008 Does not provide services to public 25 30 17 14 9 5 0 58 24 3783
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 31 16 12 13 1 0 58 26 2936
2018 Does not provide services to public 40 31 12 8 7 2 1 73 15 3206
2017 Provides services to public 25 30 17 12 13 2 1 57 26 3657
2017 Does not provide services to public 37 32 13 9 6 2 1 71 15 3516
2014 Provides services to public 26 32 17 12 12 2 0 59 24 4634
2014 Does not provide services to public 39 31 13 8 6 2 1 72 15 4623
2011 Provides services to public 26 31 16 12 12 2 1 58 25 5603
2011 Does not provide services to public 39 31 13 8 6 2 0 72 15 4455
2008 Provides services to public 26 30 16 12 12 3 0 58 25 4889
2008 Does not provide services to public 38 30 12 10 6 3 0 71 17 3781

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 33 15 15 13 0 0 57 28 2928
2018 Does not provide services to public 37 34 12 10 7 0 0 71 17 3197
2017 Provides services to public 24 33 15 14 13 1 0 57 27 3652
2017 Does not provide services to public 36 33 10 11 8 1 1 70 19 3520
2014 Provides services to public 24 35 15 14 12 1 0 59 25 4633
2014 Does not provide services to public 36 33 12 11 7 1 0 70 18 4625
2011 Provides services to public 24 35 14 14 13 1 0 59 27 5598
2011 Does not provide services to public 35 35 11 11 8 1 0 71 19 4449
2008 Provides services to public 24 33 15 13 13 1 0 58 27 4884
2008 Does not provide services to public 36 32 11 12 8 1 1 69 20 3779

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 29 17 12 15 0 0 56 27 2942
2018 Does not provide services to public 43 28 12 9 8 0 0 72 16 3209
2017 Provides services to public 29 28 16 12 14 0 0 58 26 3657
2017 Does not provide services to public 44 29 11 8 7 0 0 73 16 3507
2014 Provides services to public 28 30 16 11 13 0 0 59 25 4634
2014 Does not provide services to public 45 29 11 8 6 0 0 74 14 4617

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 22 20 17 26 4 0 35 44 2977
2018 Does not provide services to public 19 30 18 15 13 5 0 52 29 3242
2017 Provides services to public 11 22 18 16 26 6 0 35 45 3663
2017 Does not provide services to public 17 29 19 15 14 7 0 49 30 3520
2014 Provides services to public 11 23 19 16 25 6 0 37 43 4634
2014 Does not provide services to public 19 30 19 14 11 8 0 53 27 4621
2011 Provides services to public 13 23 20 16 22 6 0 38 40 5595
2011 Does not provide services to public 20 30 19 12 12 7 0 54 26 4451

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 17 17 22 34 1 0 27 56 2963
2018 Does not provide services to public 16 26 17 18 21 2 0 43 40 3243
2017 Provides services to public 9 19 15 20 35 2 0 28 56 3663
2017 Does not provide services to public 13 24 18 20 22 2 0 38 43 3518
2014 Provides services to public 9 19 17 21 33 2 0 28 55 4635
2014 Does not provide services to public 14 26 19 20 18 2 0 42 39 4623
2011 Provides services to public 10 23 18 19 28 2 0 34 48 5597
2011 Does not provide services to public 16 30 20 16 16 2 0 47 33 4447
2008 Provides services to public 11 26 17 18 25 2 0 38 44 4886
2008 Does not provide services to public 20 32 18 15 13 3 0 53 28 3780

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 14 18 23 37 2 0 20 61 2964
2018 Does not provide services to public 11 22 19 22 23 3 0 34 47 3227
2017 Provides services to public 6 15 16 22 36 4 0 22 61 3654
2017 Does not provide services to public 9 19 19 24 24 4 0 30 50 3518
2014 Provides services to public 5 15 18 24 35 3 0 21 60 4632
2014 Does not provide services to public 9 22 19 24 21 4 0 33 48 4622
2011 Provides services to public 6 20 20 24 26 4 0 27 52 5598
2011 Does not provide services to public 10 28 20 21 15 6 0 40 38 4454
2008 Provides services to public 6 20 19 25 25 4 0 27 53 4892
2008 Does not provide services to public 11 27 18 23 15 5 0 40 40 3778

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 17 16 23 36 2 0 24 60 2971
2018 Does not provide services to public 10 25 17 22 24 2 0 36 47 3238
2017 Provides services to public 7 20 14 21 35 3 0 28 57 3658
2017 Does not provide services to public 9 24 18 22 25 3 0 34 48 3513
2014 Provides services to public 7 21 18 22 31 2 0 28 54 4633
2014 Does not provide services to public 9 26 17 23 22 3 0 36 47 4620
2011 Provides services to public 8 27 17 22 24 2 0 36 47 5594
2011 Does not provide services to public 11 30 18 21 17 3 0 43 39 4452
2008 Provides services to public 9 28 17 24 20 2 0 38 44 4885
2008 Does not provide services to public 12 34 17 21 14 2 0 47 36 3785
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 25 18 21 26 0 0 36 47 2969
2018 Does not provide services to public 21 34 17 15 13 0 0 55 28 3237
2017 Provides services to public 10 25 17 22 26 0 0 36 48 3659
2017 Does not provide services to public 19 35 16 16 14 0 0 54 30 3516
2014 Provides services to public 10 26 17 21 25 0 0 37 46 4637
2014 Does not provide services to public 19 34 16 17 14 0 0 53 31 4622
2011 Provides services to public 10 31 17 20 22 0 0 41 42 5601
2011 Does not provide services to public 21 37 16 15 11 0 0 58 26 4460

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 36 19 17 12 0 0 52 29 2970
2018 Does not provide services to public 23 40 14 14 9 0 0 63 23 3249
2017 Provides services to public 16 37 18 16 12 0 0 54 28 3656
2017 Does not provide services to public 22 40 14 15 8 0 0 63 23 3519

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 14 15 21 40 4 1 20 65 2947
2018 Does not provide services to public 10 20 20 18 19 10 2 35 42 3219
2017 Provides services to public 5 13 14 23 38 7 1 19 66 3660
2017 Does not provide services to public 9 18 19 21 18 14 2 31 46 3521
2014 Provides services to public 5 14 16 23 36 6 1 20 63 4635
2014 Does not provide services to public 10 20 20 18 18 12 2 35 42 4621

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 32 16 15 15 0 0 54 30 2945
2018 Does not provide services to public 34 35 13 10 7 0 0 69 17 3210
2017 Provides services to public 21 33 16 15 14 1 0 54 30 3664
2017 Does not provide services to public 33 36 13 10 8 0 0 69 18 3522
2014 Provides services to public 22 35 15 14 13 0 0 58 27 4636
2014 Does not provide services to public 35 33 13 10 7 1 1 69 18 4622
2011 Provides services to public 21 33 14 16 15 0 0 55 31 5603
2011 Does not provide services to public 32 35 13 11 8 0 0 68 19 4459
2008 Provides services to public 21 33 16 15 14 1 0 54 30 4890
2008 Does not provide services to public 29 34 13 13 9 1 1 64 22 3778

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 31 17 25 13 0 1 45 38 445
2018 Does not provide services to public 22 31 19 12 9 1 5 57 23 738
2017 Provides services to public 15 34 18 19 14 0 1 49 33 425
2017 Does not provide services to public 20 34 19 15 8 2 3 56 24 788
2014 Provides services to public 21 36 13 17 11 1 1 58 29 559
2014 Does not provide services to public 24 35 17 12 7 2 3 62 19 986

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 41 10 24 16 0 0 51 39 2975
2018 Does not provide services to public 16 40 14 19 11 0 1 56 30 3248
2017 Provides services to public 10 30 12 24 23 0 0 40 48 3661
2017 Does not provide services to public 15 34 13 21 16 0 0 49 38 3519
2014 Provides services to public 8 30 13 26 23 0 0 39 49 4632
2014 Does not provide services to public 16 35 15 20 14 0 0 51 34 4625
2011 Provides services to public 12 38 14 20 16 0 0 50 36 5608
2011 Does not provide services to public 19 39 14 16 9 0 1 59 26 4456
2008 Provides services to public 13 39 13 20 14 0 0 52 35 4888
2008 Does not provide services to public 20 41 15 14 9 0 1 62 23 3781

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 40 12 8 4 0 0 76 12 2961
2018 Does not provide services to public 35 40 11 8 5 0 0 76 13 3237
2017 Provides services to public 35 39 13 7 5 0 0 75 12 3657
2017 Does not provide services to public 34 39 11 9 6 0 0 74 15 3518
2014 Provides services to public 38 39 12 7 5 0 0 77 11 4635
2014 Does not provide services to public 35 38 12 9 6 0 0 73 15 4624
2011 Provides services to public 39 38 12 6 5 0 0 77 11 5594
2011 Does not provide services to public 38 36 12 8 5 0 0 75 13 4456
2008 Provides services to public 34 43 12 7 4 0 0 77 11 4887
2008 Does not provide services to public 36 41 11 7 5 0 0 77 12 3781

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 42 10 7 4 0 0 79 11 2938
2018 Does not provide services to public 39 40 9 7 5 0 0 79 12 3212
2017 Provides services to public 38 41 10 6 5 0 0 80 11 3657
2017 Does not provide services to public 39 38 10 7 5 0 0 78 12 3515
2014 Provides services to public 39 41 9 6 5 0 0 80 11 4635
2014 Does not provide services to public 40 38 9 8 5 0 0 78 13 4622
2011 Provides services to public 39 43 9 5 3 0 0 82 9 5603
2011 Does not provide services to public 40 40 9 7 4 0 0 80 11 4461
2008 Provides services to public 36 45 9 5 4 0 0 82 9 4890
2008 Does not provide services to public 39 43 9 6 3 0 0 82 9 3780

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 19 18 22 33 1 0 26 56 2972
2018 Does not provide services to public 12 24 18 21 22 2 0 37 44 3236
2017 Provides services to public 7 17 16 24 33 2 0 25 58 3658
2017 Does not provide services to public 10 24 17 24 22 2 0 35 47 3519
2014 Provides services to public 6 19 16 23 32 2 0 26 57 4633
2014 Does not provide services to public 13 26 19 21 19 2 0 39 41 4620
2011 Provides services to public 8 22 19 22 27 1 0 31 51 5607
2011 Does not provide services to public 15 30 18 18 16 2 0 47 34 4458
2008 Provides services to public 9 26 20 22 21 1 0 36 44 4885
2008 Does not provide services to public 16 36 18 15 12 2 0 53 28 3778

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 20 16 20 34 1 1 29 55 2965
2018 Does not provide services to public 13 23 15 19 27 2 1 37 48 3236
2017 Provides services to public 8 18 14 20 35 2 2 28 57 3657
2017 Does not provide services to public 11 21 14 21 29 2 2 34 52 3519
2014 Provides services to public 9 19 15 20 33 2 1 29 55 4633
2014 Does not provide services to public 13 24 14 19 25 2 2 39 46 4625
2011 Provides services to public 10 25 16 19 27 1 1 36 47 5603
2011 Does not provide services to public 14 28 15 19 20 2 1 44 40 4456
2008 Provides services to public 14 35 15 18 16 1 1 50 35 4884
2008 Does not provide services to public 19 36 14 15 13 2 2 57 29 3778

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 28 15 20 25 0 0 40 45 2953
2018 Does not provide services to public 24 39 13 14 9 0 0 63 24 3218
2017 Provides services to public 12 29 14 22 23 0 0 41 45 3642
2017 Does not provide services to public 22 40 14 14 10 0 0 62 24 3502
2014 Provides services to public 9 29 16 21 25 0 0 38 46 4637
2014 Does not provide services to public 19 40 14 15 11 0 0 60 26 4626
2011 Provides services to public 14 31 16 18 20 0 0 45 39 5597
2011 Does not provide services to public 28 39 12 12 8 0 0 68 20 4455

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 26 17 20 23 0 0 40 43 2934
2018 Does not provide services to public 27 36 16 11 10 0 0 63 21 3205
2017 Provides services to public 14 25 18 19 22 0 0 40 42 3643
2017 Does not provide services to public 26 35 16 14 9 0 0 61 23 3503
2014 Provides services to public 13 27 19 19 22 0 0 40 41 4636
2014 Does not provide services to public 25 36 15 12 10 0 0 62 23 4619

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 29 21 18 17 0 0 44 36 2948
2018 Does not provide services to public 24 35 17 14 10 0 0 59 23 3216
2017 Provides services to public 14 30 19 18 17 0 0 45 36 3639
2017 Does not provide services to public 24 35 17 15 9 0 0 59 24 3503
2014 Provides services to public 14 32 20 17 17 0 0 46 34 4633
2014 Does not provide services to public 24 37 17 13 9 0 0 61 22 4623
2011 Provides services to public 23 38 17 13 8 1 0 62 21 5596
2011 Does not provide services to public 32 39 14 9 5 1 1 72 14 4447

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 23 25 20 23 2 0 31 44 2971
2018 Does not provide services to public 13 33 25 14 11 3 0 47 26 3239
2017 Provides services to public 7 21 22 21 24 4 1 29 48 3662
2017 Does not provide services to public 12 31 24 16 12 4 0 45 30 3510

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 31 16 17 17 0 0 50 34 2972
2018 Does not provide services to public 37 34 12 9 6 0 0 72 16 3239
2017 Provides services to public 18 28 15 15 23 0 0 46 38 3656
2017 Does not provide services to public 35 34 11 11 9 0 0 69 20 3520
2014 Provides services to public 16 29 16 17 20 0 0 46 38 4635
2014 Does not provide services to public 33 34 13 11 8 0 1 67 20 4620
2011 Provides services to public 21 34 14 15 15 0 0 55 30 5601
2011 Does not provide services to public 37 35 11 9 6 0 1 73 16 4461

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 35 18 7 4 0 2 71 11 2977
2018 Does not provide services to public 36 32 17 9 5 0 1 68 15 3239
2017 Provides services to public 36 34 16 6 3 0 3 73 10 3663
2017 Does not provide services to public 37 33 16 8 4 0 1 71 13 3520
2014 Provides services to public 33 33 20 7 4 0 2 68 12 4637
2014 Does not provide services to public 32 33 19 9 6 0 1 66 15 4625
2011 Provides services to public 34 36 18 6 4 0 3 72 10 5596
2011 Does not provide services to public 34 34 18 9 5 0 1 68 14 4457
2008 Provides services to public 30 39 19 6 4 0 2 70 10 4884
2008 Does not provide services to public 30 35 21 8 4 0 1 66 13 3781

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 25 39 36 2984
2018 Does not provide services to public 33 31 36 3244
2017 Provides services to public 24 40 37 3655
2017 Does not provide services to public 35 29 36 3519
2014 Provides services to public 22 43 35 4635
2014 Does not provide services to public 33 30 37 4623
2011 Provides services to public 27 41 32 5611
2011 Does not provide services to public 33 33 33 4465

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 17 35 28 10 5 6 732
2018 Does not provide services to public 18 27 40 4 6 4 1080
2017 Provides services to public 15 27 32 13 5 6 862
2017 Does not provide services to public 16 23 43 6 6 6 1235
2014 Provides services to public 14 38 28 11 9999 9 1057
2014 Does not provide services to public 13 38 35 7 9999 7 1541
2011 Provides services to public 17 44 24 9 9999 5 1484
2011 Does not provide services to public 16 40 32 5 9999 7 1492
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 40 16 13 9 0 0 63 22 2962
2018 Does not provide services to public 37 42 10 6 4 0 0 79 11 3232
2017 Provides services to public 21 37 16 13 13 1 0 58 26 3657
2017 Does not provide services to public 32 41 12 9 6 0 0 74 15 3513
2014 Provides services to public 21 37 17 12 11 1 0 59 24 4633
2014 Does not provide services to public 33 39 13 8 6 1 0 73 14 4623
2011 Provides services to public 22 39 16 11 10 1 0 62 21 5608
2011 Does not provide services to public 33 42 12 7 4 1 0 76 12 4460
2008 Provides services to public 32 39 14 8 7 1 0 71 15 4884
2008 Does not provide services to public 40 39 12 5 4 1 0 79 9 3774

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 33 23 19 15 0 0 44 34 2967
2018 Does not provide services to public 17 40 19 15 9 1 0 57 24 3229
2017 Provides services to public 13 32 21 17 16 1 0 46 33 3652
2017 Does not provide services to public 18 37 20 15 10 1 0 55 25 3517
2014 Provides services to public 13 36 21 14 13 1 0 51 28 4637
2014 Does not provide services to public 22 40 19 10 7 1 0 63 18 4625
2011 Provides services to public 19 39 19 12 9 1 0 59 22 5604
2011 Does not provide services to public 26 42 15 9 6 1 0 69 15 4456

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 31 30 13 5 1 1 18 52 2961
2018 Does not provide services to public 17 30 31 13 6 1 1 20 48 3225
2017 Provides services to public 19 27 32 13 6 1 2 19 47 3652
2017 Does not provide services to public 19 30 31 12 5 1 2 17 51 3500
2014 Provides services to public 17 31 32 12 5 1 2 17 49 4628
2014 Does not provide services to public 20 32 30 11 4 1 2 16 53 4622
2011 Provides services to public 14 29 33 14 6 1 2 21 45 5583
2011 Does not provide services to public 17 30 32 14 5 1 2 20 48 4454
2008 Provides services to public 12 28 35 17 6 1 2 23 41 4878
2008 Does not provide services to public 12 29 36 15 6 1 1 22 42 3774

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 28 24 12 6 1 1 19 56 2951
2018 Does not provide services to public 25 27 24 13 7 1 1 21 54 3219
2017 Provides services to public 25 27 25 12 7 2 2 20 54 3652
2017 Does not provide services to public 26 28 25 11 6 2 2 18 56 3498
2014 Provides services to public 25 29 26 11 5 2 2 17 56 4627
2014 Does not provide services to public 25 27 26 12 6 1 2 20 53 4621
2011 Provides services to public 19 26 27 15 9 2 2 25 47 5593
2011 Does not provide services to public 19 25 27 15 9 2 3 26 46 4451
2008 Provides services to public 19 26 29 15 8 1 2 24 46 4876
2008 Does not provide services to public 15 24 29 18 9 2 2 29 41 3765

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 28 25 12 5 2 3 18 56 2950
2018 Does not provide services to public 30 27 24 10 6 1 2 17 58 3213
2017 Provides services to public 23 24 25 14 6 3 5 21 52 3656
2017 Does not provide services to public 30 28 23 10 6 1 3 16 60 3505
2014 Provides services to public 24 26 25 13 6 3 3 20 53 4625
2014 Does not provide services to public 30 28 24 10 4 2 2 15 60 4615
2011 Provides services to public 18 24 27 17 7 3 4 26 45 5582
2011 Does not provide services to public 22 27 27 14 6 1 3 20 51 4446
2008 Provides services to public 15 24 30 18 7 2 3 27 42 4870
2008 Does not provide services to public 21 25 28 16 6 1 3 23 48 3773

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 13 30 29 13 2 5 44 23 2939
2018 Does not provide services to public 16 19 30 23 10 1 2 34 35 3211
2017 Provides services to public 9 13 25 28 14 2 8 47 25 3633
2017 Does not provide services to public 17 20 29 20 10 1 3 31 39 3488
2014 Provides services to public 11 15 28 26 12 2 6 42 28 4621
2014 Does not provide services to public 21 22 29 18 7 1 2 26 44 4604
2011 Provides services to public 9 14 26 27 15 1 7 46 25 5578
2011 Does not provide services to public 15 19 30 22 10 1 3 33 35 4446
2008 Provides services to public 7 12 29 30 15 1 6 49 21 4866
2008 Does not provide services to public 12 19 29 26 11 1 2 38 32 3767

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 26 20 8 5 0 1 14 66 2958
2018 Does not provide services to public 29 26 24 11 7 1 1 19 57 3221
2017 Provides services to public 36 24 19 10 7 1 3 17 62 3651
2017 Does not provide services to public 33 25 22 11 6 1 2 18 60 3502
2014 Provides services to public 36 26 21 9 5 1 2 14 64 4625
2014 Does not provide services to public 29 28 23 11 6 1 3 18 59 4618
2011 Provides services to public 27 25 24 13 7 1 3 21 54 5592
2011 Does not provide services to public 22 25 27 14 8 1 3 23 49 4452
2008 Provides services to public 21 25 27 16 9 1 3 25 47 4863
2008 Does not provide services to public 16 24 28 18 10 1 3 29 42 3769

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 22 25 18 9 1 2 27 47 2945
2018 Does not provide services to public 21 23 25 18 9 2 2 28 46 3207
2017 Provides services to public 20 19 24 19 10 3 4 31 43 3652
2017 Does not provide services to public 19 21 27 18 9 2 4 29 43 3496
2014 Provides services to public 16 20 26 21 11 3 3 35 38 4628
2014 Does not provide services to public 16 20 28 20 10 2 4 32 38 4614
2011 Provides services to public 16 20 25 20 12 3 4 35 38 5576
2011 Does not provide services to public 14 21 27 20 12 2 4 33 38 4440
2008 Provides services to public 25 25 23 15 8 2 2 24 52 4877
2008 Does not provide services to public 19 25 26 16 9 2 3 26 47 3772

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 26 26 11 5 2 2 17 57 2958
2018 Does not provide services to public 25 26 29 11 6 1 2 17 53 3217
2017 Provides services to public 25 24 27 11 6 3 4 18 53 3649
2017 Does not provide services to public 25 25 29 11 6 2 3 17 53 3504
2014 Provides services to public 24 25 28 12 5 2 3 19 51 4625
2014 Does not provide services to public 26 26 28 10 5 2 3 16 55 4618

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 29 14 17 18 0 0 50 36 2949
2018 Does not provide services to public 36 31 11 12 10 1 0 67 23 3221
2017 Provides services to public 22 27 14 17 19 1 1 50 37 3656
2017 Does not provide services to public 36 30 11 12 10 1 0 67 23 3512
2014 Provides services to public 27 29 13 15 15 1 0 56 31 4633
2014 Does not provide services to public 40 30 10 11 8 1 0 71 19 4624

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 41 16 13 9 0 0 62 22 2944
2018 Does not provide services to public 40 37 10 8 4 0 0 77 13 3226
2017 Provides services to public 19 39 16 15 10 0 0 59 25 3661
2017 Does not provide services to public 34 40 10 10 5 0 0 75 15 3514
2014 Provides services to public 21 44 15 13 8 0 0 65 21 4629
2014 Does not provide services to public 39 41 9 7 4 0 0 80 11 4621

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 43 22 10 7 1 0 60 17 2951
2018 Does not provide services to public 34 41 13 6 4 1 0 76 10 3223

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 34 24 8 9 3 1 58 17 2964
2018 Does not provide services to public 29 37 21 6 4 4 0 68 10 3231
2017 Provides services to public 20 30 24 9 11 5 1 54 21 3658
2017 Does not provide services to public 26 35 21 6 6 6 1 65 12 3514
2014 Provides services to public 28 33 20 7 8 4 1 64 15 4630
2014 Does not provide services to public 35 34 17 5 3 6 1 73 9 4622

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 36 21 12 10 1 0 56 23 2961
2018 Does not provide services to public 27 40 16 9 5 2 0 68 15 3230
2017 Provides services to public 19 34 20 13 11 2 0 55 25 3658
2017 Does not provide services to public 25 41 18 8 6 2 0 68 14 3517
2014 Provides services to public 23 34 19 11 10 2 0 59 22 4635
2014 Does not provide services to public 32 37 16 7 4 3 0 72 12 4625
2011 Provides services to public 18 36 19 12 13 2 0 56 25 5595
2011 Does not provide services to public 28 37 18 7 6 3 0 67 14 4451

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 35 19 14 13 0 0 54 27 2954
2018 Does not provide services to public 31 38 15 9 6 1 0 70 15 3226
2017 Provides services to public 19 35 15 14 16 0 0 54 30 3659
2017 Does not provide services to public 28 38 15 10 8 0 0 67 18 3520
2014 Provides services to public 23 35 15 13 14 0 0 58 27 4635
2014 Does not provide services to public 34 36 14 9 6 0 0 71 15 4622
2011 Provides services to public 23 38 15 11 12 0 0 62 23 5588
2011 Does not provide services to public 32 39 14 8 6 0 0 72 14 4435
2008 Provides services to public 21 38 14 13 14 0 0 59 27 4885
2008 Does not provide services to public 33 39 13 9 6 0 0 72 15 3785

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 28 21 18 21 2 1 38 40 2957
2018 Does not provide services to public 19 33 19 12 11 4 3 56 24 3230
2017 Provides services to public 12 26 18 17 21 3 3 40 40 3662
2017 Does not provide services to public 22 30 17 13 11 4 3 56 26 3514
2014 Provides services to public 18 28 18 16 16 3 2 48 33 4635
2014 Does not provide services to public 28 32 16 10 8 4 3 64 19 4625

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 39 17 14 11 1 0 56 26 2969
2018 Does not provide services to public 26 39 16 10 6 2 1 67 17 3235
2017 Provides services to public 22 38 16 12 10 2 1 62 22 3647
2017 Does not provide services to public 30 39 13 8 6 3 1 72 15 3516
2014 Provides services to public 25 38 13 12 9 2 0 65 21 4633
2014 Does not provide services to public 33 37 12 9 5 3 1 73 14 4625
2011 Provides services to public 26 37 14 11 9 3 1 65 21 5594
2011 Does not provide services to public 34 36 12 8 6 3 1 73 14 4444
2008 Provides services to public 23 37 15 11 9 3 1 63 21 4885
2008 Does not provide services to public 33 36 12 9 6 3 1 72 16 3777

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 31 24 16 16 0 0 44 32 2957
2018 Does not provide services to public 21 37 22 11 8 1 0 59 19 3233

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 23 17 19 27 3 1 34 48 2968
2018 Does not provide services to public 14 22 20 16 20 7 1 39 39 3234
2017 Provides services to public 13 22 15 19 25 4 1 37 47 3654
2017 Does not provide services to public 14 21 17 18 19 7 3 39 42 3513
2014 Provides services to public 11 24 15 18 26 4 1 37 47 4634
2014 Does not provide services to public 13 21 17 18 19 9 3 38 42 4625
2011 Provides services to public 11 23 15 19 24 6 1 36 47 5604
2011 Does not provide services to public 14 21 18 17 17 11 3 41 39 4452

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 28 72 2980
2018 Does not provide services to public 17 83 3241

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 814
2018 Does not provide services to public 53 529

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 70 814
2018 Does not provide services to public 65 529

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 814
2018 Does not provide services to public 10 529

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 814
2018 Does not provide services to public 2 529

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 814
2018 Does not provide services to public 4 529

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 814
2018 Does not provide services to public 3 529

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 814
2018 Does not provide services to public 3 529

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 813
2018 Does not provide services to public 33 531

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 813
2018 Does not provide services to public 39 531

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 813
2018 Does not provide services to public 49 531

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 813
2018 Does not provide services to public 40 531

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 813
2018 Does not provide services to public 35 531

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 813
2018 Does not provide services to public 48 531

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 813
2018 Does not provide services to public 33 531

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 813
2018 Does not provide services to public 2 531

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 813
2018 Does not provide services to public 10 531

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 813
2018 Does not provide services to public 9 531

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 62 813
2018 Does not provide services to public 48 531

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 813
2018 Does not provide services to public 19 531

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 813
2018 Does not provide services to public 13 531

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 816
2018 Does not provide services to public 54 533

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 816
2018 Does not provide services to public 25 533

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 816
2018 Does not provide services to public 7 533

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 816
2018 Does not provide services to public 17 533

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 816
2018 Does not provide services to public 8 533

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 816
2018 Does not provide services to public 8 533

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 816
2018 Does not provide services to public 12 533

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 816
2018 Does not provide services to public 11 533

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 816
2018 Does not provide services to public 26 533

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 697
2018 Does not provide services to public 9 495

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 697
2018 Does not provide services to public 15 495

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 697
2018 Does not provide services to public 9 495

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 697
2018 Does not provide services to public 6 495

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 697
2018 Does not provide services to public 9 495

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 697
2018 Does not provide services to public 10 495

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 697
2018 Does not provide services to public 13 495

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 697
2018 Does not provide services to public 11 495

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 697
2018 Does not provide services to public 10 495

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 697
2018 Does not provide services to public 32 495

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 697
2018 Does not provide services to public 8 495

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 697
2018 Does not provide services to public 45 495

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 697
2018 Does not provide services to public 1 495

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 697
2018 Does not provide services to public 61 495

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 697
2018 Does not provide services to public 5 495

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 697
2018 Does not provide services to public 10 495

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 16 24 15 23 11 3 27 45 2970
2018 Does not provide services to public 12 17 23 10 12 19 5 39 30 3235
2017 Provides services to public 9 16 22 12 21 15 5 31 42 3665
2017 Does not provide services to public 11 16 23 10 12 22 6 38 30 3519
2014 Provides services to public 10 16 23 11 17 17 5 34 36 4632
2014 Does not provide services to public 11 16 22 8 9 26 8 41 26 4621

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 26 22 16 19 4 0 40 36 2969
2018 Does not provide services to public 19 30 22 11 10 8 1 53 22 3238
2017 Provides services to public 13 26 22 14 18 7 1 42 34 3661
2017 Does not provide services to public 18 28 23 11 10 10 1 51 23 3514
2014 Provides services to public 15 25 23 12 15 9 1 44 30 4632
2014 Does not provide services to public 17 27 23 9 7 15 2 53 19 4621
2011 Provides services to public 19 36 20 11 9 4 0 58 22 5602
2011 Does not provide services to public 26 36 19 8 5 7 0 66 14 4459

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 18 82 2966
2018 Does not provide services to public 10 90 3238

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 520
2018 Does not provide services to public 31 322

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 81 520
2018 Does not provide services to public 78 322

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 520
2018 Does not provide services to public 3 322

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 520
2018 Does not provide services to public 6 322

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 520
2018 Does not provide services to public 3 322

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 520
2018 Does not provide services to public 13 322

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 518
2018 Does not provide services to public 23 320

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 518
2018 Does not provide services to public 17 320

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 518
2018 Does not provide services to public 17 320

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 518
2018 Does not provide services to public 5 320

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 518
2018 Does not provide services to public 18 320

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 518
2018 Does not provide services to public 39 320

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 518
2018 Does not provide services to public 4 320

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 518
2018 Does not provide services to public 2 320

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 518
2018 Does not provide services to public 6 320

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 518
2018 Does not provide services to public 18 320

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 518
2018 Does not provide services to public 21 320

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 518
2018 Does not provide services to public 15 320

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 520
2018 Does not provide services to public 30 321

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 520
2018 Does not provide services to public 13 321

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 520
2018 Does not provide services to public 3 321

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 520
2018 Does not provide services to public 18 321

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 520
2018 Does not provide services to public 4 321

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 520
2018 Does not provide services to public 7 321

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 520
2018 Does not provide services to public 7 321

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 520
2018 Does not provide services to public 9 321

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 520
2018 Does not provide services to public 52 321

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 457
2018 Does not provide services to public 3 299

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 457
2018 Does not provide services to public 12 299

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 457
2018 Does not provide services to public 3 299

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 457
2018 Does not provide services to public 3 299

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 457
2018 Does not provide services to public 7 299

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 457
2018 Does not provide services to public 10 299

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 457
2018 Does not provide services to public 9 299

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 457
2018 Does not provide services to public 28 299

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 457
2018 Does not provide services to public 10 299

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 457
2018 Does not provide services to public 45 299

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 457
2018 Does not provide services to public 2 299

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 69 457
2018 Does not provide services to public 68 299

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 457
2018 Does not provide services to public 5 299

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 457
2018 Does not provide services to public 15 299

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 18 31 10 14 15 3 33 30 2968
2018 Does not provide services to public 14 18 28 5 7 24 4 44 17 3230
2017 Provides services to public 11 18 27 7 12 20 5 38 26 3663
2017 Does not provide services to public 13 17 25 5 6 29 6 46 16 3522
2014 Provides services to public 11 17 26 7 10 22 5 40 24 4633
2014 Does not provide services to public 12 15 24 4 4 33 7 46 14 4622

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 26 27 11 14 7 1 44 27 2963
2018 Does not provide services to public 21 30 25 7 7 10 1 57 15 3228
2017 Provides services to public 17 27 24 9 12 10 2 50 24 3657
2017 Does not provide services to public 21 29 23 6 5 14 2 59 13 3511
2014 Provides services to public 17 26 24 8 10 13 1 51 21 4631
2014 Does not provide services to public 20 26 22 6 5 19 2 59 13 4618
2011 Provides services to public 24 38 18 8 6 5 0 66 15 5589
2011 Does not provide services to public 30 36 17 5 3 9 0 73 8 4449
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 31 15 9 13 1 0 64 21 2936
2018 Does not provide services to public 49 27 11 5 6 1 0 77 11 3202
2017 Provides services to public 32 29 16 9 13 2 0 62 22 3657
2017 Does not provide services to public 49 26 12 5 6 1 0 76 12 3513

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 40 19 12 10 1 0 58 23 2964
2018 Does not provide services to public 27 41 17 8 5 2 0 70 13 3238
2017 Provides services to public 15 38 19 13 12 2 0 55 26 3658
2017 Does not provide services to public 24 43 16 8 7 2 0 68 16 3517

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 25 17 22 25 1 0 35 48 2966
2018 Does not provide services to public 17 32 19 17 14 1 0 50 31 3240
2017 Provides services to public 7 25 18 22 27 1 0 32 49 3658
2017 Does not provide services to public 12 33 19 19 16 2 0 45 36 3515

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 27 20 13 16 0 1 50 30 2966
2018 Does not provide services to public 26 24 21 12 15 0 1 51 27 3238
2017 Provides services to public 22 27 21 13 15 0 1 50 28 3650
2017 Does not provide services to public 28 26 19 11 13 0 2 55 25 3511

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 27 25 17 13 0 0 44 31 2961
2018 Does not provide services to public 17 27 27 16 12 0 1 44 28 3238
2017 Provides services to public 19 25 24 16 15 0 1 44 31 3656
2017 Does not provide services to public 17 27 26 16 13 0 1 44 29 3516

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 30 21 10 7 0 4 60 18 2926
2018 Does not provide services to public 21 28 23 15 11 0 2 50 26 3216
2017 Provides services to public 30 28 19 9 7 1 6 62 18 3645
2017 Does not provide services to public 20 27 23 16 12 0 2 48 28 3506

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 13 20 20 36 0 1 22 57 2961
2018 Does not provide services to public 14 21 24 20 20 1 1 35 40 3224
2017 Provides services to public 10 14 19 21 35 0 1 24 57 3655
2017 Does not provide services to public 13 19 22 20 23 1 1 33 44 3507

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 27 19 9 9 0 4 61 19 2956
2018 Does not provide services to public 48 23 13 5 4 1 8 76 10 3229
2017 Provides services to public 34 24 18 8 8 1 6 62 18 3653
2017 Does not provide services to public 42 23 14 6 4 1 11 74 11 3507

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 21 23 16 23 0 1 37 39 2955
2018 Does not provide services to public 26 27 22 13 10 0 1 54 23 3229
2017 Provides services to public 16 24 24 17 19 0 1 40 36 3643
2017 Does not provide services to public 25 28 24 13 8 0 1 54 21 3493

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 29 27 17 12 0 0 44 29 2960
2018 Does not provide services to public 21 32 25 12 8 1 1 54 21 3236
2017 Provides services to public 16 25 24 18 14 1 1 43 32 3644
2017 Does not provide services to public 20 30 24 15 9 1 1 51 24 3493

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 25 26 18 15 1 1 40 34 2962
2018 Does not provide services to public 15 28 26 18 12 0 1 43 30 3233
2017 Provides services to public 17 25 23 17 15 1 1 43 33 3641
2017 Does not provide services to public 14 26 24 20 14 0 1 41 34 3495

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 25 24 17 15 0 1 44 32 2957
2018 Does not provide services to public 21 28 23 15 12 0 1 50 27 3231
2017 Provides services to public 20 27 22 15 14 1 1 48 29 3648
2017 Does not provide services to public 22 26 22 16 12 0 1 49 29 3497

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 25 24 16 15 0 1 45 31 2949
2018 Does not provide services to public 25 32 21 13 8 0 1 57 21 3220
2017 Provides services to public 20 27 22 16 12 1 1 49 29 3642
2017 Does not provide services to public 26 30 22 12 8 1 2 57 21 3487

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 28 18 10 8 0 1 64 18 2941
2018 Does not provide services to public 47 24 14 7 5 0 2 73 12 3221
2017 Provides services to public 37 27 18 10 7 0 1 65 16 3659
2017 Does not provide services to public 48 25 14 7 4 0 2 75 11 3518

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 20 12 6 8 1 3 73 15 2947
2018 Does not provide services to public 63 16 8 3 4 1 5 84 8 3222

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 20 13 8 10 1 2 68 18 2960
2018 Does not provide services to public 61 16 8 5 6 1 3 80 11 3228
2017 Provides services to public 53 20 10 8 7 1 2 75 15 3651
2017 Does not provide services to public 63 15 8 4 5 1 3 82 10 3515

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 16 7 5 0 0 72 12 2963
2018 Does not provide services to public 50 29 12 5 3 0 1 79 8 3226
2017 Provides services to public 40 33 14 7 4 0 1 74 11 3659
2017 Does not provide services to public 50 28 11 5 3 0 2 81 8 3514

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 24 18 12 12 0 1 58 24 2953
2018 Does not provide services to public 48 24 13 7 7 0 1 73 14 3213
2017 Provides services to public 40 25 14 10 10 0 1 66 20 3651
2017 Does not provide services to public 52 22 11 7 6 1 2 76 13 3517

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 12 6 2 2 0 31 85 6 2929
2018 Does not provide services to public 50 12 6 2 1 0 28 87 5 3204
2017 Provides services to public 47 11 5 3 1 1 32 87 6 3652
2017 Does not provide services to public 50 12 6 2 2 0 27 86 5 3513

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 31 15 6 4 0 2 74 10 2941
2018 Does not provide services to public 65 18 8 2 1 0 7 89 2 3206
2017 Provides services to public 45 28 14 6 3 0 3 76 9 3637
2017 Does not provide services to public 65 17 5 2 1 1 9 91 3 3494

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 17 5 2 3 0 3 89 6 2957
2018 Does not provide services to public 66 16 6 3 4 0 3 86 7 3222
2017 Provides services to public 64 19 6 3 3 1 4 87 6 3655
2017 Does not provide services to public 61 19 7 4 4 1 5 85 8 3519

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 30 16 5 3 0 2 76 8 2959
2018 Does not provide services to public 47 29 14 5 2 0 2 78 8 3214
2017 Provides services to public 46 32 12 4 3 0 2 80 8 3652
2017 Does not provide services to public 48 29 13 4 2 0 3 80 7 3512

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 28 37 18 8 0 0 37 26 2984
2018 Does not provide services to public 12 29 38 15 6 0 0 41 21 3248
2017 Provides services to public 9 25 38 18 10 0 0 34 28 3665
2017 Does not provide services to public 9 28 39 15 8 0 0 38 23 3519

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 39 16 7 0 0 23 38 2942
2018 Does not provide services to public 11 21 38 20 9 0 0 29 33 3207
2017 Provides services to public 13 24 38 17 7 0 0 25 37 3652
2017 Does not provide services to public 10 22 39 19 9 0 1 28 33 3514
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 31 18 7 8 3 0 33 67 2979
2018 Does not provide services to public 38 25 16 9 9 3 1 39 61 3247
2017 Provides services to public 33 29 17 6 6 7 1 36 64 3663
2017 Does not provide services to public 41 24 15 7 7 5 1 43 57 3521

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 1930
2018 Does not provide services to public 19 1898
2017 Provides services to public 20 2121
2017 Does not provide services to public 17 1846

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 1930
2018 Does not provide services to public 30 1898
2017 Provides services to public 29 2121
2017 Does not provide services to public 27 1846

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 1930
2018 Does not provide services to public 20 1898
2017 Provides services to public 26 2121
2017 Does not provide services to public 17 1846

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 1930
2018 Does not provide services to public 54 1898
2017 Provides services to public 52 2121
2017 Does not provide services to public 56 1846

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 1930
2018 Does not provide services to public 6 1898
2017 Provides services to public 6 2121
2017 Does not provide services to public 5 1846

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 1930
2018 Does not provide services to public 32 1898

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 1930
2018 Does not provide services to public 27 1898
2017 Provides services to public 27 2121
2017 Does not provide services to public 32 1846

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 8 51 18 9 3 11 1783
2018 Does not provide services to public 7 47 18 11 4 13 1774
2017 Provides services to public 9 59 16 6 3 7 2060
2017 Does not provide services to public 10 56 15 8 3 8 1798

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 50 50 1904
2018 Does not provide services to public 36 64 1882

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 14 10 7 9 2 8 71 18 2961
2018 Does not provide services to public 46 14 12 8 10 1 9 66 21 3231

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 24 19 16 23 2 7 36 43 1916
2018 Does not provide services to public 11 19 16 18 28 2 6 32 50 1890
2017 Provides services to public 9 24 19 15 21 2 10 37 41 2144
2017 Does not provide services to public 10 18 17 15 27 2 10 32 48 1861

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 18 19 15 25 3 14 29 47 1912
2018 Does not provide services to public 6 12 16 15 32 3 16 23 58 1892
2017 Provides services to public 6 17 20 14 22 4 17 29 45 2139
2017 Does not provide services to public 4 11 16 13 30 4 22 21 58 1857
Report a problem or mistake on this page
Date modified: