2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 29 20 9 13 0 1 58 22 141
2018 Federal regulators 25 27 17 15 16 0 0 52 31 91
2018 Compliance, inspection and enforcement 21 43 13 13 10 0 0 64 23 1928
2018 Communications or public affairs 36 42 5 13 4 0 0 78 17 86
2018 Access to information and privacy 33 36 10 6 14 0 0 69 21 50
2018 Security 26 42 12 11 8 0 0 68 20 662
2018 Science and technology 27 44 15 8 6 0 0 71 13 105
2018 Legal services 44 27 14 5 9 0 2 72 14 66
2018 Administration and operations 26 42 13 11 8 0 0 68 19 851
2018 Human resources 33 42 11 8 6 0 0 75 14 366
2018 Financial management 37 42 8 5 8 0 0 79 13 180
2018 Procurement 23 52 12 8 5 0 0 75 14 35
2018 Real property 28 32 12 18 10 0 0 60 28 44
2018 Materiel management 18 42 26 9 6 0 0 60 15 35
2018 Information management 20 44 17 10 9 0 0 65 19 59
2018 Information technology 22 41 18 10 9 0 0 63 19 306
2018 Internal audit 38 40 12 7 3 0 0 78 10 32
2018 Evaluation 36 47 6 0 11 0 0 83 11 15
2018 Data sciences 35 31 20 7 8 0 0 66 15 26
2018 Policy 21 35 13 17 13 0 0 56 30 208
2018 Project management 21 44 18 11 6 0 0 65 17 139
2018 Other services to the public 23 44 15 10 8 0 0 67 18 196
2018 None of the above 23 41 12 11 12 0 0 64 24 522
2017 Client contact centre 21 41 16 10 12 0 0 62 22 155
2017 Federal regulators 26 39 9 11 15 0 0 65 25 111
2017 Compliance, inspection and enforcement 23 42 11 13 11 0 0 65 24 2145
2017 Communications or public affairs 30 46 11 10 3 0 0 76 13 71
2017 Access to information and privacy 27 51 4 13 5 0 0 78 18 47
2017 Security 26 41 12 13 8 0 0 67 20 774
2017 Science and technology 24 41 15 9 11 0 0 65 20 122
2017 Legal services 26 54 10 6 4 0 0 79 10 46
2017 Administration and operations 22 43 15 11 9 0 0 65 20 944
2017 Human resources 30 42 13 10 6 0 0 71 16 432
2017 Financial management 28 45 12 10 5 0 0 73 15 154
2017 Procurement 35 45 12 3 5 0 0 80 8 34
2017 Real property 34 31 12 9 13 0 0 66 22 41
2017 Materiel management 20 63 8 0 4 4 0 87 4 24
2017 Information management 18 43 18 20 2 0 0 61 21 62
2017 Information technology 27 40 12 10 11 0 0 67 21 380
2017 Internal audit 44 47 5 4 0 0 0 91 4 25
2017 Evaluation 12 54 15 6 13 0 0 66 19 14
2017 Data sciences 44 39 10 7 0 0 0 83 7 29
2017 Policy 20 40 11 16 13 0 0 60 29 264
2017 Project management 17 38 16 15 14 0 0 55 29 164
2017 Other services to the public 25 38 13 9 14 0 0 64 23 249
2017 None of the above 26 39 15 10 10 0 0 65 20 801
2014 Client contact centre 22 41 19 6 10 0 1 64 17 192
2014 Federal regulators 28 38 13 12 8 0 0 66 21 183
2014 Compliance, inspection and enforcement 24 44 12 11 9 0 0 68 20 3078
2014 Communications or public affairs 24 48 6 15 6 0 0 72 22 118
2014 Access to information and privacy 34 44 8 8 6 0 0 78 14 49
2014 Security 28 41 14 10 7 0 0 68 18 992
2014 Science and technology 30 46 11 9 3 0 0 76 13 161
2014 Legal services 35 41 10 6 8 0 0 76 14 65
2014 Administration and operations 26 42 15 10 7 0 0 68 17 1222
2014 Human resources 27 44 11 11 7 0 0 71 17 480
2014 Financial management 23 42 19 11 5 0 0 65 16 236
2014 Procurement 20 58 11 5 5 0 0 79 11 38
2014 Real property 27 41 15 14 4 0 0 67 18 67
2014 Materiel management 35 41 14 8 3 0 0 75 11 37
2014 Information management 20 40 7 17 15 0 0 60 33 88
2014 Information technology 23 45 13 9 10 0 0 68 19 544
2014 Internal audit 15 37 24 17 7 0 0 52 24 30
2014 Evaluation 27 31 0 20 22 0 0 57 43 36
2014 Other services to the public 24 43 13 11 10 0 0 67 21 407
2014 None of the above 25 41 12 12 10 0 0 66 22 1160

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 26 22 16 16 0 1 47 31 140
2018 Federal regulators 11 18 21 19 30 0 0 29 50 93
2018 Compliance, inspection and enforcement 10 29 16 21 24 0 0 39 45 1932
2018 Communications or public affairs 30 41 8 15 5 0 0 71 20 83
2018 Access to information and privacy 30 35 13 14 8 0 0 65 22 49
2018 Security 15 30 17 18 21 0 0 44 39 663
2018 Science and technology 22 36 16 17 9 0 0 58 26 105
2018 Legal services 20 28 9 28 15 0 0 48 42 66
2018 Administration and operations 22 37 15 14 12 0 0 59 26 846
2018 Human resources 30 38 14 9 9 0 0 69 17 368
2018 Financial management 36 36 14 8 6 0 0 72 14 177
2018 Procurement 20 25 18 26 11 0 0 45 37 35
2018 Real property 26 30 12 21 12 0 0 56 32 44
2018 Materiel management 9 39 32 11 8 0 0 49 19 35
2018 Information management 30 31 10 17 11 0 0 62 28 59
2018 Information technology 24 35 16 14 11 0 0 59 25 306
2018 Internal audit 36 26 13 7 18 0 0 62 25 32
2018 Evaluation 42 19 22 11 6 0 0 61 17 15
2018 Data sciences 41 39 9 12 0 0 0 80 12 26
2018 Policy 19 33 18 16 14 0 0 52 30 208
2018 Project management 24 36 16 18 6 0 0 60 24 142
2018 Other services to the public 14 31 21 18 15 1 0 46 34 197
2018 None of the above 12 33 14 17 24 0 0 45 41 519
2017 Client contact centre 13 32 21 16 18 0 0 45 34 155
2017 Federal regulators 13 27 14 17 29 0 0 39 47 111
2017 Compliance, inspection and enforcement 10 26 16 20 28 0 0 36 48 2150
2017 Communications or public affairs 29 45 9 13 2 1 0 75 16 71
2017 Access to information and privacy 27 36 19 5 13 0 0 63 18 47
2017 Security 13 28 17 19 22 0 0 41 42 774
2017 Science and technology 18 35 22 13 12 1 0 53 25 122
2017 Legal services 21 27 19 19 15 0 0 48 34 47
2017 Administration and operations 20 33 17 15 15 0 0 53 30 944
2017 Human resources 28 37 12 11 11 1 0 66 22 431
2017 Financial management 25 42 14 11 8 0 0 68 19 154
2017 Procurement 27 44 14 2 10 3 0 72 13 34
2017 Real property 25 25 14 21 15 0 0 50 36 41
2017 Materiel management 16 42 30 4 8 0 0 58 12 24
2017 Information management 21 31 25 14 10 0 0 51 24 62
2017 Information technology 22 33 15 15 15 0 0 55 30 379
2017 Internal audit 53 41 0 0 6 0 0 94 6 25
2017 Evaluation 15 26 34 12 13 0 0 41 25 14
2017 Data sciences 36 48 13 2 0 0 0 84 2 29
2017 Policy 18 33 17 12 20 0 0 51 32 264
2017 Project management 16 38 14 14 17 1 0 54 32 164
2017 Other services to the public 14 23 16 19 27 1 0 38 46 249
2017 None of the above 15 27 17 19 22 0 0 42 41 799

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 31 18 7 5 0 1 71 11 139
2018 Federal regulators 38 32 10 11 7 2 0 71 18 92
2018 Compliance, inspection and enforcement 42 38 10 6 3 0 0 81 9 1915
2018 Communications or public affairs 50 37 7 5 1 0 0 87 6 84
2018 Access to information and privacy 51 26 13 8 2 0 0 77 10 49
2018 Security 43 36 11 6 3 0 0 79 10 660
2018 Science and technology 56 28 11 4 1 0 0 84 5 105
2018 Legal services 51 31 10 6 3 0 0 82 9 67
2018 Administration and operations 45 37 11 4 3 0 0 82 7 846
2018 Human resources 51 35 9 3 3 0 0 86 6 366
2018 Financial management 49 34 10 5 2 0 0 83 7 178
2018 Procurement 43 43 9 5 0 0 0 86 5 35
2018 Real property 54 39 0 5 2 0 0 93 7 43
2018 Materiel management 42 34 18 6 0 0 0 77 6 35
2018 Information management 47 38 11 4 0 0 0 85 4 60
2018 Information technology 43 37 10 6 3 0 0 80 10 305
2018 Internal audit 53 37 10 0 0 0 0 90 0 31
2018 Evaluation 78 11 0 6 6 0 0 89 11 15
2018 Data sciences 55 26 0 19 0 0 0 81 19 26
2018 Policy 35 38 11 10 5 0 0 73 16 208
2018 Project management 44 40 11 3 2 0 0 84 5 141
2018 Other services to the public 43 38 11 4 4 0 0 80 8 194
2018 None of the above 46 35 10 4 6 0 0 80 10 520
2017 Client contact centre 41 38 14 2 5 0 0 79 7 154
2017 Federal regulators 45 37 8 5 5 0 0 82 10 110
2017 Compliance, inspection and enforcement 45 35 11 6 4 0 0 80 9 2141
2017 Communications or public affairs 44 35 16 4 1 0 0 79 5 72
2017 Access to information and privacy 51 40 7 2 0 0 0 91 2 47
2017 Security 45 36 11 5 3 0 0 81 8 774
2017 Science and technology 42 38 10 7 2 1 0 81 9 121
2017 Legal services 51 30 13 2 4 0 0 81 6 47
2017 Administration and operations 43 37 12 5 3 0 0 80 8 937
2017 Human resources 50 34 10 3 2 0 0 84 5 427
2017 Financial management 48 39 9 3 1 0 0 87 4 153
2017 Procurement 44 35 12 6 3 0 0 79 9 33
2017 Real property 54 32 7 2 5 0 0 86 7 41
2017 Materiel management 58 34 8 0 0 0 0 92 0 24
2017 Information management 41 45 9 3 2 0 0 87 5 62
2017 Information technology 46 34 10 6 3 0 0 80 9 379
2017 Internal audit 46 41 5 8 0 0 0 87 8 24
2017 Evaluation 27 41 19 0 13 0 0 68 13 14
2017 Data sciences 52 36 12 0 0 0 0 88 0 29
2017 Policy 38 36 14 8 4 0 0 74 12 264
2017 Project management 39 38 9 11 3 0 0 77 14 164
2017 Other services to the public 47 31 11 8 3 0 0 78 11 248
2017 None of the above 45 35 11 4 4 0 0 81 8 796
2014 Client contact centre 52 29 10 4 4 0 1 82 9 192
2014 Federal regulators 56 30 9 3 3 0 0 86 5 183
2014 Compliance, inspection and enforcement 51 32 10 4 3 0 0 83 7 3076
2014 Communications or public affairs 51 30 9 5 4 2 0 82 9 118
2014 Access to information and privacy 68 24 6 1 0 0 0 92 1 49
2014 Security 55 29 10 2 3 0 0 85 5 992
2014 Science and technology 59 27 7 7 1 0 0 86 7 161
2014 Legal services 60 28 3 6 3 0 0 88 9 65
2014 Administration and operations 55 29 12 3 2 0 0 84 4 1219
2014 Human resources 57 31 8 3 0 0 0 89 3 479
2014 Financial management 51 36 8 3 1 0 0 87 4 236
2014 Procurement 63 24 10 0 3 0 0 87 3 38
2014 Real property 69 22 4 4 0 0 0 91 4 67
2014 Materiel management 59 24 14 0 2 0 0 84 2 37
2014 Information management 47 30 12 7 4 0 0 78 11 88
2014 Information technology 54 31 9 3 2 0 0 85 6 544
2014 Internal audit 36 40 21 0 3 0 0 76 3 30
2014 Evaluation 44 28 20 2 6 0 0 72 8 36
2014 Other services to the public 50 33 8 3 5 0 0 83 8 407
2014 None of the above 53 28 10 5 3 0 0 82 8 1158

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 38 16 10 7 1 1 66 18 140
2018 Federal regulators 25 38 18 11 7 0 0 64 18 93
2018 Compliance, inspection and enforcement 29 43 15 8 5 0 0 72 13 1934
2018 Communications or public affairs 38 43 8 9 2 0 0 81 11 85
2018 Access to information and privacy 38 41 6 11 4 0 0 79 15 48
2018 Security 33 41 13 8 4 0 0 74 13 665
2018 Science and technology 35 38 10 13 3 0 0 74 16 105
2018 Legal services 32 47 12 8 2 0 0 79 9 67
2018 Administration and operations 33 39 14 9 5 0 0 72 14 849
2018 Human resources 38 40 11 7 3 0 0 79 10 366
2018 Financial management 38 42 9 6 4 0 0 81 11 178
2018 Procurement 37 34 15 6 8 0 0 72 14 35
2018 Real property 35 31 16 11 7 0 0 66 18 44
2018 Materiel management 23 44 12 14 3 3 0 70 18 34
2018 Information management 31 41 19 9 0 0 0 72 9 60
2018 Information technology 29 41 17 8 5 0 0 70 13 307
2018 Internal audit 47 36 13 5 0 0 0 82 5 32
2018 Evaluation 50 39 0 0 11 0 0 89 11 15
2018 Data sciences 43 33 7 12 5 0 0 76 17 26
2018 Policy 24 31 17 20 8 0 0 55 28 208
2018 Project management 28 45 16 9 2 0 0 73 11 141
2018 Other services to the public 37 37 13 6 7 0 0 74 13 197
2018 None of the above 29 43 14 7 7 0 0 72 14 521
2017 Client contact centre 28 38 18 7 8 1 0 67 15 154
2017 Federal regulators 35 39 13 4 7 2 0 76 11 110
2017 Compliance, inspection and enforcement 27 42 15 9 6 0 0 69 16 2133
2017 Communications or public affairs 35 43 13 7 1 0 0 78 9 72
2017 Access to information and privacy 35 43 8 9 4 0 0 78 13 47
2017 Security 31 40 14 9 5 0 0 72 14 774
2017 Science and technology 26 44 12 9 8 0 0 70 17 121
2017 Legal services 36 41 12 4 6 0 0 77 11 47
2017 Administration and operations 27 42 15 10 6 0 0 69 16 936
2017 Human resources 36 40 13 6 5 0 0 76 11 426
2017 Financial management 34 45 10 7 5 0 0 79 11 153
2017 Procurement 30 46 13 9 2 0 0 76 11 33
2017 Real property 39 31 8 12 10 0 0 70 22 41
2017 Materiel management 45 42 4 0 8 0 0 88 8 24
2017 Information management 26 50 14 4 5 0 0 76 10 62
2017 Information technology 29 41 12 10 8 0 0 70 17 378
2017 Internal audit 45 41 5 4 4 0 0 87 8 24
2017 Evaluation 15 51 14 6 13 0 0 66 19 14
2017 Data sciences 39 41 20 0 0 0 0 80 0 29
2017 Policy 21 40 14 15 10 0 0 61 25 264
2017 Project management 22 36 17 14 10 1 0 58 25 164
2017 Other services to the public 37 30 18 8 7 0 0 67 15 249
2017 None of the above 30 38 16 7 8 0 0 69 15 793
2014 Client contact centre 32 35 20 5 7 0 1 67 12 192
2014 Federal regulators 32 43 12 8 5 0 0 75 13 183
2014 Compliance, inspection and enforcement 32 42 13 7 6 0 0 74 13 3079
2014 Communications or public affairs 35 41 11 6 7 1 0 76 12 118
2014 Access to information and privacy 36 50 2 8 4 0 0 86 12 49
2014 Security 37 39 13 7 5 0 0 76 12 993
2014 Science and technology 35 42 15 6 1 0 0 77 8 161
2014 Legal services 39 36 12 11 2 0 0 75 12 65
2014 Administration and operations 35 38 13 7 5 0 0 74 13 1222
2014 Human resources 36 41 11 7 4 0 0 77 12 480
2014 Financial management 27 44 16 8 5 0 0 71 13 235
2014 Procurement 39 42 5 5 8 0 0 81 14 38
2014 Real property 34 45 11 5 6 0 0 79 10 67
2014 Materiel management 40 38 14 6 2 0 0 78 8 37
2014 Information management 32 35 9 15 7 0 1 68 23 88
2014 Information technology 31 39 14 10 6 0 0 70 16 544
2014 Internal audit 22 40 31 3 3 0 0 62 7 30
2014 Evaluation 21 34 15 10 20 0 0 56 30 36
2014 Other services to the public 35 41 11 6 7 0 0 76 13 407
2014 None of the above 32 38 15 7 6 0 0 71 14 1160

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 23 24 14 21 1 0 41 35 144
2018 Federal regulators 15 19 21 19 25 0 0 35 45 91
2018 Compliance, inspection and enforcement 12 27 23 19 20 0 0 38 39 1930
2018 Communications or public affairs 24 30 26 12 7 2 0 54 19 86
2018 Access to information and privacy 40 20 20 12 9 0 0 59 20 49
2018 Security 17 26 24 17 17 0 0 42 33 662
2018 Science and technology 14 27 22 16 21 1 0 41 37 106
2018 Legal services 14 30 16 25 15 0 0 44 39 66
2018 Administration and operations 22 31 20 13 14 0 0 53 27 846
2018 Human resources 24 34 19 14 10 0 0 58 24 365
2018 Financial management 24 26 27 11 11 1 0 50 22 181
2018 Procurement 18 26 6 29 21 0 0 44 50 34
2018 Real property 18 16 15 24 27 0 0 34 51 43
2018 Materiel management 22 26 26 14 11 0 0 48 25 34
2018 Information management 19 20 22 26 11 2 0 40 37 57
2018 Information technology 11 24 23 22 20 0 0 35 42 308
2018 Internal audit 32 23 18 10 13 3 0 57 24 31
2018 Evaluation 34 36 13 11 5 0 0 71 16 16
2018 Data sciences 13 47 15 8 17 0 0 60 25 25
2018 Policy 13 19 19 25 23 1 0 32 49 208
2018 Project management 10 22 25 28 15 1 0 32 43 142
2018 Other services to the public 21 30 22 11 16 1 0 51 27 194
2018 None of the above 13 24 22 18 22 0 0 37 40 525
2017 Client contact centre 11 34 21 18 15 1 0 45 33 155
2017 Federal regulators 16 34 11 13 26 1 0 50 39 110
2017 Compliance, inspection and enforcement 12 23 20 21 24 0 0 35 45 2146
2017 Communications or public affairs 23 39 16 8 10 3 0 64 19 72
2017 Access to information and privacy 31 28 20 6 11 2 0 61 18 46
2017 Security 16 25 20 17 20 1 0 42 38 773
2017 Science and technology 9 29 24 18 17 1 0 39 36 122
2017 Legal services 23 20 15 16 21 4 0 45 39 47
2017 Administration and operations 19 30 20 14 16 1 0 50 30 941
2017 Human resources 23 30 21 14 12 1 0 53 26 431
2017 Financial management 18 25 22 19 14 1 1 44 34 154
2017 Procurement 37 22 19 9 10 3 0 61 20 34
2017 Real property 15 14 29 21 20 0 0 30 41 41
2017 Materiel management 12 55 20 4 8 0 0 68 12 24
2017 Information management 12 32 13 24 20 0 0 44 44 62
2017 Information technology 14 25 18 19 24 1 0 39 43 380
2017 Internal audit 46 32 12 3 6 0 0 78 10 25
2017 Evaluation 7 18 39 15 21 0 0 25 36 13
2017 Data sciences 34 24 20 14 8 0 0 58 22 29
2017 Policy 10 22 18 26 24 0 0 32 50 263
2017 Project management 7 17 25 22 29 1 0 24 51 164
2017 Other services to the public 17 26 18 18 20 1 0 43 39 250
2017 None of the above 15 26 21 17 20 1 0 42 37 798
2014 Client contact centre 18 33 19 13 16 1 0 52 29 193
2014 Federal regulators 17 29 18 17 19 0 1 46 36 183
2014 Compliance, inspection and enforcement 12 30 18 19 19 1 0 43 39 3077
2014 Communications or public affairs 18 35 15 20 11 1 0 54 31 118
2014 Access to information and privacy 43 33 12 4 6 0 1 77 11 49
2014 Security 18 32 17 17 15 1 0 50 33 992
2014 Science and technology 23 38 21 13 4 1 0 62 18 161
2014 Legal services 25 40 16 9 9 0 0 65 19 65
2014 Administration and operations 22 34 19 13 11 1 0 56 24 1222
2014 Human resources 18 34 18 16 13 1 0 52 29 480
2014 Financial management 17 27 24 16 14 1 1 45 31 236
2014 Procurement 21 15 27 26 11 0 0 36 37 38
2014 Real property 17 24 27 16 16 0 0 41 32 67
2014 Materiel management 27 35 22 8 8 0 0 62 16 37
2014 Information management 21 25 25 14 15 0 0 46 29 88
2014 Information technology 22 29 21 15 10 1 0 52 26 544
2014 Internal audit 15 30 21 17 7 10 0 49 27 30
2014 Evaluation 3 28 28 19 22 0 0 31 40 36
2014 Other services to the public 16 29 19 15 21 1 0 45 36 407
2014 None of the above 15 30 19 18 17 1 0 45 35 1159

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 24 23 14 22 1 0 42 36 144
2018 Federal regulators 12 17 27 18 26 0 0 29 44 91
2018 Compliance, inspection and enforcement 10 28 19 22 21 0 0 38 43 1922
2018 Communications or public affairs 25 35 21 11 7 1 0 60 19 86
2018 Access to information and privacy 42 19 18 11 8 2 0 62 20 49
2018 Security 15 26 21 21 17 0 0 41 38 659
2018 Science and technology 12 31 15 23 18 1 0 44 41 105
2018 Legal services 15 30 14 27 14 0 0 45 41 67
2018 Administration and operations 22 32 19 14 13 0 0 54 27 841
2018 Human resources 24 36 19 14 8 0 0 59 22 366
2018 Financial management 26 34 20 8 10 2 0 61 18 180
2018 Procurement 15 29 15 23 18 0 0 44 41 34
2018 Real property 20 19 20 19 21 0 0 40 40 42
2018 Materiel management 19 35 23 12 11 0 0 54 23 34
2018 Information management 23 18 24 26 11 0 0 40 36 58
2018 Information technology 10 30 21 19 19 1 0 40 39 309
2018 Internal audit 38 23 14 5 17 3 0 63 23 31
2018 Evaluation 34 36 13 11 5 0 0 71 16 16
2018 Data sciences 13 35 25 21 5 0 0 49 26 24
2018 Policy 14 26 20 19 22 0 0 40 41 207
2018 Project management 11 26 25 25 13 0 0 37 38 142
2018 Other services to the public 19 29 21 16 14 1 0 49 30 197
2018 None of the above 12 27 20 20 21 0 0 39 41 521
2017 Client contact centre 11 34 23 15 15 1 0 46 31 155
2017 Federal regulators 18 27 14 13 27 0 0 46 40 111
2017 Compliance, inspection and enforcement 11 24 18 23 24 0 0 35 47 2145
2017 Communications or public affairs 29 39 10 11 9 3 0 69 21 72
2017 Access to information and privacy 29 32 20 11 7 2 0 62 18 47
2017 Security 14 26 17 19 23 1 0 40 42 772
2017 Science and technology 9 33 24 16 18 0 0 42 34 122
2017 Legal services 23 22 11 22 17 4 0 48 41 47
2017 Administration and operations 19 32 18 17 14 1 0 51 31 942
2017 Human resources 24 32 19 15 9 0 0 56 24 430
2017 Financial management 21 28 21 16 14 0 0 49 30 154
2017 Procurement 29 33 21 8 5 3 0 64 14 34
2017 Real property 15 26 23 24 12 0 0 41 36 41
2017 Materiel management 13 59 21 0 8 0 0 71 8 24
2017 Information management 13 30 17 30 10 0 0 44 39 62
2017 Information technology 14 26 17 19 22 0 0 41 42 380
2017 Internal audit 37 45 8 3 6 0 0 82 10 25
2017 Evaluation 7 27 30 15 21 0 0 34 36 13
2017 Data sciences 36 25 19 21 0 0 0 61 21 29
2017 Policy 10 26 18 25 21 0 0 35 47 264
2017 Project management 7 22 24 21 25 1 0 30 46 163
2017 Other services to the public 15 23 19 19 23 1 0 38 43 248
2017 None of the above 14 28 18 20 19 1 0 42 40 800
2014 Client contact centre 19 35 19 12 15 1 0 54 27 193
2014 Federal regulators 16 30 13 20 20 0 1 46 40 183
2014 Compliance, inspection and enforcement 11 29 17 22 21 0 0 40 43 3078
2014 Communications or public affairs 20 37 14 17 11 1 0 57 29 118
2014 Access to information and privacy 37 41 12 4 6 0 0 78 10 49
2014 Security 16 31 16 19 17 0 0 48 36 992
2014 Science and technology 21 39 22 14 4 0 0 60 18 161
2014 Legal services 24 39 15 5 17 0 0 63 22 65
2014 Administration and operations 22 34 19 14 10 0 0 57 24 1221
2014 Human resources 19 34 20 15 12 0 0 53 27 480
2014 Financial management 18 33 20 16 11 1 1 52 28 236
2014 Procurement 16 24 26 24 11 0 0 39 35 38
2014 Real property 18 31 22 14 15 0 0 50 28 67
2014 Materiel management 30 40 16 8 5 0 0 70 14 37
2014 Information management 22 26 19 20 13 0 0 48 33 88
2014 Information technology 21 32 20 16 10 0 0 53 26 544
2014 Internal audit 15 36 28 10 11 0 0 51 21 30
2014 Evaluation 3 21 31 20 25 0 0 24 45 36
2014 Other services to the public 13 31 18 18 20 0 0 45 38 407
2014 None of the above 14 30 18 20 17 0 0 44 38 1158

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 22 25 13 23 1 0 39 36 144
2018 Federal regulators 12 15 18 31 21 3 0 28 54 92
2018 Compliance, inspection and enforcement 15 22 21 20 19 2 0 39 40 1929
2018 Communications or public affairs 33 18 17 21 9 2 0 51 31 86
2018 Access to information and privacy 30 15 17 21 15 2 0 46 37 49
2018 Security 17 24 20 17 19 3 0 43 37 664
2018 Science and technology 18 23 21 13 23 2 0 42 36 106
2018 Legal services 17 24 15 24 16 3 2 42 42 67
2018 Administration and operations 25 23 19 17 14 3 0 49 32 850
2018 Human resources 27 27 16 14 14 2 0 55 28 363
2018 Financial management 26 20 19 17 14 2 0 48 32 180
2018 Procurement 15 20 27 17 20 0 0 36 38 34
2018 Real property 23 12 10 19 33 2 0 36 54 43
2018 Materiel management 16 35 22 12 15 0 0 51 27 33
2018 Information management 20 15 31 10 20 4 0 37 31 59
2018 Information technology 14 22 25 20 17 1 0 36 38 310
2018 Internal audit 30 20 23 10 17 0 0 51 26 32
2018 Evaluation 32 18 34 0 16 0 0 50 16 16
2018 Data sciences 13 30 27 24 5 0 0 43 29 24
2018 Policy 18 18 16 20 25 3 0 37 46 209
2018 Project management 15 19 24 21 17 3 0 36 39 142
2018 Other services to the public 22 23 20 18 13 4 1 47 32 198
2018 None of the above 16 22 21 15 21 3 1 40 38 524
2017 Client contact centre 21 21 19 12 20 5 0 45 34 154
2017 Federal regulators 14 27 12 21 22 3 0 43 45 110
2017 Compliance, inspection and enforcement 13 22 19 18 23 5 0 37 43 2145
2017 Communications or public affairs 26 32 14 11 12 5 0 61 24 72
2017 Access to information and privacy 21 28 24 11 16 0 0 50 27 47
2017 Security 18 22 18 16 22 4 0 42 39 773
2017 Science and technology 12 27 18 17 21 5 0 41 40 122
2017 Legal services 23 19 9 19 18 11 0 48 42 47
2017 Administration and operations 22 22 17 16 19 5 0 46 36 942
2017 Human resources 24 24 18 18 12 4 0 50 31 430
2017 Financial management 19 19 19 19 21 3 0 40 41 154
2017 Procurement 30 13 31 14 3 6 4 47 19 34
2017 Real property 18 19 10 16 32 4 0 39 51 41
2017 Materiel management 29 33 21 0 16 0 0 63 16 24
2017 Information management 11 16 27 24 19 2 2 28 44 62
2017 Information technology 17 24 17 16 22 5 0 43 39 377
2017 Internal audit 36 34 20 3 6 0 0 70 10 25
2017 Evaluation 0 6 23 26 28 17 0 7 65 14
2017 Data sciences 25 31 16 24 4 0 0 56 28 29
2017 Policy 11 23 14 22 26 2 1 35 50 263
2017 Project management 10 19 20 20 28 2 1 30 49 164
2017 Other services to the public 15 22 18 18 21 6 0 40 41 250
2017 None of the above 16 23 18 17 20 5 1 41 40 801
2014 Client contact centre 21 25 21 13 17 3 0 47 31 193
2014 Federal regulators 21 24 14 18 18 3 1 48 38 183
2014 Compliance, inspection and enforcement 17 23 19 18 20 4 0 42 39 3080
2014 Communications or public affairs 22 20 18 17 17 6 0 44 37 118
2014 Access to information and privacy 30 27 25 10 6 2 0 58 17 49
2014 Security 20 24 20 15 17 4 1 45 34 993
2014 Science and technology 21 30 22 16 7 4 1 53 23 161
2014 Legal services 24 35 17 10 12 2 0 60 23 65
2014 Administration and operations 22 27 19 15 12 4 0 52 28 1222
2014 Human resources 24 20 17 19 15 4 1 47 36 480
2014 Financial management 20 21 20 18 16 5 0 43 36 236
2014 Procurement 24 13 29 18 13 3 0 38 33 38
2014 Real property 14 19 23 10 23 11 0 37 38 67
2014 Materiel management 33 19 30 8 11 0 0 51 19 37
2014 Information management 22 24 24 14 15 1 0 46 30 87
2014 Information technology 23 24 19 16 14 4 0 50 31 544
2014 Internal audit 21 37 15 7 14 6 0 62 22 30
2014 Evaluation 6 19 20 31 25 0 0 25 55 36
2014 Other services to the public 18 23 19 15 19 4 1 44 36 407
2014 None of the above 18 24 19 16 18 4 1 44 36 1158
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 38 14 7 15 1 1 64 22 141
2018 Federal regulators 22 31 11 16 19 0 0 54 35 90
2018 Compliance, inspection and enforcement 27 31 17 12 12 1 0 59 25 1912
2018 Communications or public affairs 50 27 13 6 2 1 0 78 9 86
2018 Access to information and privacy 42 25 8 15 4 2 3 71 20 48
2018 Security 29 30 16 12 12 1 0 59 24 660
2018 Science and technology 36 33 11 6 11 2 1 72 17 105
2018 Legal services 26 36 13 18 5 2 0 63 23 66
2018 Administration and operations 39 31 13 9 6 1 1 71 15 841
2018 Human resources 46 32 8 7 4 3 0 81 11 365
2018 Financial management 47 32 9 2 4 4 0 83 7 182
2018 Procurement 40 40 8 5 6 0 0 81 11 35
2018 Real property 45 22 9 15 9 0 0 67 24 43
2018 Materiel management 21 36 26 8 3 3 3 61 12 34
2018 Information management 41 35 15 3 5 2 0 77 8 60
2018 Information technology 44 27 12 9 5 1 1 73 15 303
2018 Internal audit 39 25 14 11 11 0 0 64 22 32
2018 Evaluation 40 39 11 5 5 0 0 79 11 16
2018 Data sciences 74 26 0 0 0 0 0 100 0 26
2018 Policy 39 28 9 12 9 2 0 69 22 208
2018 Project management 42 39 11 4 4 1 0 81 8 139
2018 Other services to the public 30 35 15 9 10 1 0 66 19 195
2018 None of the above 33 24 15 12 14 2 1 58 26 516
2017 Client contact centre 28 32 21 5 10 3 1 63 15 154
2017 Federal regulators 31 21 13 15 20 0 0 52 35 111
2017 Compliance, inspection and enforcement 23 32 16 13 13 2 1 57 27 2145
2017 Communications or public affairs 44 36 8 8 1 1 1 81 10 72
2017 Access to information and privacy 42 25 15 12 6 0 0 67 18 46
2017 Security 26 32 17 11 11 2 1 60 23 774
2017 Science and technology 42 30 11 8 7 1 1 74 15 122
2017 Legal services 34 32 13 11 4 6 0 71 15 47
2017 Administration and operations 38 30 15 8 6 2 1 70 15 942
2017 Human resources 43 33 10 7 4 2 1 78 12 432
2017 Financial management 40 34 12 9 3 2 1 76 12 154
2017 Procurement 32 40 8 10 3 7 0 77 14 34
2017 Real property 25 45 16 5 9 0 0 69 14 41
2017 Materiel management 30 41 17 4 4 4 0 74 8 24
2017 Information management 45 32 10 6 2 1 3 81 9 62
2017 Information technology 43 29 12 8 7 1 0 73 14 380
2017 Internal audit 66 27 0 2 4 0 0 94 6 25
2017 Evaluation 27 41 19 6 0 7 0 73 6 14
2017 Data sciences 70 24 4 0 2 0 0 94 2 29
2017 Policy 35 29 16 10 10 0 1 65 20 263
2017 Project management 37 30 10 14 6 3 0 69 20 164
2017 Other services to the public 24 24 23 9 14 5 2 51 24 250
2017 None of the above 31 31 15 11 10 1 1 63 22 798
2014 Client contact centre 23 35 18 10 10 3 1 61 21 193
2014 Federal regulators 32 33 15 10 8 2 0 66 18 182
2014 Compliance, inspection and enforcement 27 33 15 12 11 2 0 61 24 3079
2014 Communications or public affairs 47 33 7 7 4 2 0 82 11 118
2014 Access to information and privacy 55 23 15 6 2 0 0 78 8 49
2014 Security 30 30 16 11 11 2 0 61 23 993
2014 Science and technology 45 30 11 10 3 1 0 75 13 161
2014 Legal services 36 29 14 10 7 2 2 67 18 65
2014 Administration and operations 38 33 12 7 6 3 1 74 13 1221
2014 Human resources 41 31 13 9 4 1 1 74 13 479
2014 Financial management 43 33 11 6 5 1 0 77 11 236
2014 Procurement 41 29 19 11 0 0 0 70 11 38
2014 Real property 36 24 17 7 9 8 0 65 17 67
2014 Materiel management 38 27 16 14 6 0 0 64 20 37
2014 Information management 38 33 14 8 4 2 1 73 12 88
2014 Information technology 39 32 14 7 5 2 1 73 13 544
2014 Internal audit 28 39 15 7 3 0 7 73 12 30
2014 Evaluation 27 40 13 6 5 7 2 74 12 36
2014 Other services to the public 29 30 16 11 13 1 1 59 25 405
2014 None of the above 31 30 16 11 9 3 1 63 20 1160

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 34 17 9 15 0 0 60 23 141
2018 Federal regulators 23 30 14 13 19 0 0 54 32 89
2018 Compliance, inspection and enforcement 24 34 16 14 12 0 0 58 27 1903
2018 Communications or public affairs 52 18 6 16 8 0 0 71 24 84
2018 Access to information and privacy 39 38 2 13 8 0 0 77 21 49
2018 Security 26 33 14 15 11 0 0 59 26 658
2018 Science and technology 34 35 13 7 9 1 1 70 16 104
2018 Legal services 27 35 12 22 3 2 0 63 25 67
2018 Administration and operations 36 33 12 11 7 1 0 70 18 838
2018 Human resources 44 32 9 9 5 0 0 77 14 364
2018 Financial management 41 36 12 2 6 1 1 79 9 181
2018 Procurement 32 35 17 5 8 0 3 69 14 35
2018 Real property 41 22 5 20 11 0 0 64 31 42
2018 Materiel management 21 42 17 8 9 0 3 65 18 34
2018 Information management 36 36 16 10 2 0 0 72 12 60
2018 Information technology 39 32 12 11 5 0 1 72 15 303
2018 Internal audit 48 31 6 5 10 0 0 79 15 32
2018 Evaluation 44 32 13 5 5 0 0 76 11 16
2018 Data sciences 66 29 0 5 0 0 0 95 5 26
2018 Policy 35 31 11 12 10 1 0 67 22 205
2018 Project management 37 41 9 8 4 0 0 79 12 138
2018 Other services to the public 26 40 14 9 10 1 0 67 19 195
2018 None of the above 29 30 13 13 13 0 1 60 27 522
2017 Client contact centre 24 37 17 12 9 0 1 62 21 155
2017 Federal regulators 33 27 9 13 18 0 0 59 31 110
2017 Compliance, inspection and enforcement 24 33 14 15 13 1 0 57 29 2148
2017 Communications or public affairs 46 28 12 7 6 0 1 74 13 72
2017 Access to information and privacy 37 26 19 9 9 0 0 63 18 47
2017 Security 27 35 13 13 11 1 0 62 24 774
2017 Science and technology 38 37 8 9 7 1 0 75 17 121
2017 Legal services 32 37 13 13 4 2 0 70 17 47
2017 Administration and operations 35 35 11 10 7 1 1 71 18 944
2017 Human resources 39 37 8 9 5 1 0 77 14 432
2017 Financial management 35 37 11 10 6 1 1 73 16 154
2017 Procurement 37 27 9 11 8 7 0 69 21 34
2017 Real property 35 30 2 23 9 0 0 65 32 41
2017 Materiel management 34 46 12 4 4 0 0 79 8 24
2017 Information management 39 31 19 5 3 0 3 72 8 62
2017 Information technology 41 29 12 10 8 1 1 71 18 379
2017 Internal audit 54 27 8 0 6 4 0 85 7 25
2017 Evaluation 36 35 15 14 0 0 0 71 14 14
2017 Data sciences 79 19 0 2 0 0 0 98 2 29
2017 Policy 33 30 11 15 10 0 0 63 25 262
2017 Project management 35 36 9 11 10 0 0 70 21 164
2017 Other services to the public 23 30 17 13 14 1 1 55 28 247
2017 None of the above 29 31 14 12 13 0 1 61 25 797
2014 Client contact centre 23 41 13 11 10 2 0 65 21 193
2014 Federal regulators 34 32 13 12 6 2 1 68 19 183
2014 Compliance, inspection and enforcement 24 36 14 14 11 0 0 60 25 3077
2014 Communications or public affairs 47 33 7 8 5 1 0 80 13 118
2014 Access to information and privacy 53 25 8 10 4 0 0 78 15 49
2014 Security 27 33 16 13 11 0 0 60 23 993
2014 Science and technology 40 35 9 13 3 0 0 74 16 161
2014 Legal services 29 33 12 17 6 2 2 64 23 65
2014 Administration and operations 36 35 11 11 6 1 0 71 17 1222
2014 Human resources 40 34 10 10 5 0 1 75 15 479
2014 Financial management 45 30 10 8 6 0 0 75 14 236
2014 Procurement 44 30 5 11 8 3 0 75 19 38
2014 Real property 34 24 23 5 14 0 0 58 19 67
2014 Materiel management 35 34 16 8 6 0 0 70 14 37
2014 Information management 39 37 10 10 4 0 0 76 13 88
2014 Information technology 37 35 12 8 7 1 0 72 16 544
2014 Internal audit 31 26 29 10 3 0 0 57 14 30
2014 Evaluation 33 36 11 13 5 0 2 71 19 36
2014 Other services to the public 27 34 13 12 14 1 0 62 26 406
2014 None of the above 29 31 15 14 10 0 0 61 24 1160

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 27 21 8 16 1 0 55 24 141
2018 Federal regulators 29 22 16 18 14 0 0 52 33 90
2018 Compliance, inspection and enforcement 27 30 16 13 13 0 0 58 27 1914
2018 Communications or public affairs 53 19 16 8 4 0 0 71 13 86
2018 Access to information and privacy 44 19 16 19 2 0 0 63 21 49
2018 Security 30 30 13 13 14 0 0 60 27 662
2018 Science and technology 41 28 11 7 12 0 0 70 19 105
2018 Legal services 32 33 18 9 6 2 0 66 15 66
2018 Administration and operations 44 27 13 8 8 0 0 71 15 841
2018 Human resources 48 29 10 7 5 0 0 77 12 365
2018 Financial management 51 28 12 3 5 1 0 80 8 182
2018 Procurement 41 34 14 5 6 0 0 75 11 35
2018 Real property 45 20 16 7 11 0 0 65 18 43
2018 Materiel management 21 39 17 11 8 0 3 62 20 34
2018 Information management 42 25 24 0 9 0 0 68 9 60
2018 Information technology 48 23 11 10 8 0 0 71 18 306
2018 Internal audit 41 21 10 11 17 0 0 62 27 32
2018 Evaluation 40 28 0 26 5 0 0 68 32 16
2018 Data sciences 75 25 0 0 0 0 0 100 0 26
2018 Policy 37 28 14 7 13 1 0 66 20 208
2018 Project management 45 31 11 8 4 0 0 76 12 139
2018 Other services to the public 35 31 13 10 10 1 1 66 21 195
2018 None of the above 35 23 16 10 16 0 0 58 26 517
2017 Client contact centre 39 28 16 6 11 1 0 67 17 154
2017 Federal regulators 37 16 20 9 17 0 0 54 26 111
2017 Compliance, inspection and enforcement 28 28 16 13 14 0 0 57 27 2144
2017 Communications or public affairs 49 25 14 8 3 0 1 75 11 72
2017 Access to information and privacy 41 26 13 12 9 0 0 67 20 47
2017 Security 31 29 14 12 13 0 0 61 25 776
2017 Science and technology 50 30 10 5 5 1 0 81 9 121
2017 Legal services 39 30 13 7 6 2 3 73 13 46
2017 Administration and operations 44 28 13 8 7 1 0 72 15 940
2017 Human resources 51 29 7 7 5 0 0 81 12 431
2017 Financial management 41 35 12 8 5 0 0 76 13 154
2017 Procurement 43 41 6 10 0 0 0 84 10 34
2017 Real property 33 29 17 15 7 0 0 61 22 41
2017 Materiel management 50 25 8 13 4 0 0 75 17 24
2017 Information management 41 35 13 6 3 0 2 77 9 62
2017 Information technology 48 28 8 8 8 0 0 76 16 378
2017 Internal audit 74 16 4 0 2 4 0 93 2 25
2017 Evaluation 34 35 6 15 0 11 0 77 17 14
2017 Data sciences 74 20 4 2 0 0 0 94 2 29
2017 Policy 40 28 10 11 11 0 0 68 22 263
2017 Project management 39 29 11 11 8 1 0 69 20 164
2017 Other services to the public 25 28 20 13 13 1 0 54 26 247
2017 None of the above 36 28 15 9 10 1 0 65 19 796
2014 Client contact centre 32 35 16 7 9 1 1 68 17 193
2014 Federal regulators 38 29 12 12 8 1 0 68 20 183
2014 Compliance, inspection and enforcement 28 31 16 11 13 0 0 60 24 3075
2014 Communications or public affairs 48 26 10 10 6 1 0 75 15 117
2014 Access to information and privacy 54 23 6 6 8 2 0 79 14 49
2014 Security 33 28 17 10 12 0 0 61 22 990
2014 Science and technology 53 27 8 9 3 0 0 80 12 161
2014 Legal services 39 29 16 6 9 0 2 68 15 65
2014 Administration and operations 47 29 11 6 6 1 0 77 12 1223
2014 Human resources 49 25 13 8 5 1 0 74 13 479
2014 Financial management 50 24 15 5 6 0 0 74 11 236
2014 Procurement 52 24 13 6 5 0 0 76 11 38
2014 Real property 39 24 12 11 13 2 0 64 24 67
2014 Materiel management 38 27 18 11 6 0 0 65 16 37
2014 Information management 46 35 7 8 4 0 0 81 12 88
2014 Information technology 47 28 11 7 7 0 0 75 14 543
2014 Internal audit 35 31 17 10 7 0 0 65 17 30
2014 Evaluation 34 28 16 14 7 0 0 62 22 36
2014 Other services to the public 34 28 12 13 12 0 1 63 25 407
2014 None of the above 35 30 14 11 9 0 0 65 20 1158

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 26 24 14 14 5 1 45 30 144
2018 Federal regulators 11 12 24 17 34 1 1 23 52 92
2018 Compliance, inspection and enforcement 10 22 20 19 26 4 0 33 46 1940
2018 Communications or public affairs 26 34 19 8 7 6 0 64 16 86
2018 Access to information and privacy 35 19 18 15 8 3 0 56 25 49
2018 Security 14 24 20 15 22 4 0 40 39 667
2018 Science and technology 15 26 25 11 10 13 1 47 24 104
2018 Legal services 12 26 22 21 15 3 0 39 38 66
2018 Administration and operations 22 32 16 13 12 4 0 57 26 857
2018 Human resources 25 34 14 14 10 3 0 61 25 367
2018 Financial management 29 36 15 8 7 5 1 69 15 182
2018 Procurement 20 32 6 22 12 9 0 57 37 35
2018 Real property 17 35 11 17 16 5 0 54 35 44
2018 Materiel management 16 35 32 5 2 9 0 56 8 34
2018 Information management 26 26 22 13 10 4 0 53 24 60
2018 Information technology 16 25 22 17 12 8 0 45 31 307
2018 Internal audit 30 37 10 2 10 10 0 75 14 32
2018 Evaluation 28 34 26 0 5 5 0 66 6 16
2018 Data sciences 43 18 15 15 9 0 0 61 24 26
2018 Policy 14 26 24 14 14 7 1 44 30 211
2018 Project management 12 33 21 20 8 6 0 48 30 140
2018 Other services to the public 14 27 21 13 19 6 1 44 34 199
2018 None of the above 13 24 19 16 25 4 0 38 43 523
2017 Client contact centre 13 25 24 17 14 7 0 41 33 155
2017 Federal regulators 13 18 11 22 30 5 1 33 55 111
2017 Compliance, inspection and enforcement 10 21 18 17 28 6 0 33 48 2151
2017 Communications or public affairs 24 41 14 7 5 8 0 71 14 72
2017 Access to information and privacy 22 22 23 11 18 5 0 46 30 47
2017 Security 13 24 18 17 24 5 0 38 43 775
2017 Science and technology 20 27 24 13 6 9 0 52 22 122
2017 Legal services 21 23 13 19 14 9 0 49 37 47
2017 Administration and operations 20 32 18 13 11 6 0 55 26 944
2017 Human resources 17 37 18 14 9 4 0 57 24 432
2017 Financial management 21 26 22 14 9 7 1 51 25 154
2017 Procurement 25 15 24 11 6 17 3 49 21 34
2017 Real property 14 16 19 20 19 11 0 34 45 41
2017 Materiel management 17 46 8 8 17 4 0 66 26 24
2017 Information management 21 33 20 15 8 1 2 55 24 61
2017 Information technology 16 24 21 13 17 9 0 44 33 379
2017 Internal audit 46 26 17 0 6 4 0 76 7 25
2017 Evaluation 26 12 19 25 12 0 6 40 40 14
2017 Data sciences 33 34 17 10 0 6 0 71 10 29
2017 Policy 13 26 24 15 15 7 0 42 32 264
2017 Project management 11 29 21 19 13 6 0 43 34 163
2017 Other services to the public 11 23 19 15 24 8 1 36 43 250
2017 None of the above 13 23 21 14 21 7 0 39 38 800
2014 Client contact centre 15 23 28 10 13 11 0 43 26 193
2014 Federal regulators 17 21 17 17 24 4 1 40 42 183
2014 Compliance, inspection and enforcement 10 24 18 17 25 6 0 37 44 3077
2014 Communications or public affairs 22 27 18 13 9 10 0 55 25 118
2014 Access to information and privacy 31 31 13 6 11 4 4 67 19 49
2014 Security 15 25 19 13 23 5 0 42 38 993
2014 Science and technology 21 38 18 9 7 6 1 63 17 161
2014 Legal services 19 29 18 15 11 7 0 53 28 65
2014 Administration and operations 23 31 17 11 10 7 0 59 23 1223
2014 Human resources 15 31 19 16 12 6 0 50 30 480
2014 Financial management 18 38 22 11 6 6 0 59 17 236
2014 Procurement 15 31 21 11 8 13 0 54 22 38
2014 Real property 14 33 18 18 9 9 0 51 29 67
2014 Materiel management 11 40 24 14 3 8 0 55 18 37
2014 Information management 22 30 22 11 8 8 0 56 20 87
2014 Information technology 20 28 16 15 10 9 0 53 29 544
2014 Internal audit 28 16 26 16 4 7 3 49 23 30
2014 Evaluation 8 40 16 8 14 13 0 55 26 36
2014 Other services to the public 14 24 18 14 22 7 0 42 39 405
2014 None of the above 14 26 19 16 18 8 0 42 37 1157

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 21 24 13 22 4 0 38 36 144
2018 Federal regulators 8 10 16 21 45 0 0 18 66 93
2018 Compliance, inspection and enforcement 7 17 15 25 35 1 0 25 60 1935
2018 Communications or public affairs 18 35 21 13 12 1 0 54 25 86
2018 Access to information and privacy 28 25 20 8 13 5 0 56 22 49
2018 Security 12 18 18 20 30 1 0 30 51 661
2018 Science and technology 10 23 19 18 27 4 0 34 46 104
2018 Legal services 9 17 24 22 28 0 0 26 50 65
2018 Administration and operations 21 26 17 16 18 2 0 49 34 858
2018 Human resources 22 31 15 17 14 1 0 53 31 369
2018 Financial management 24 35 18 10 10 4 0 61 21 182
2018 Procurement 6 32 23 28 12 0 0 37 39 35
2018 Real property 13 29 18 16 24 0 0 42 40 44
2018 Materiel management 13 41 30 8 8 0 0 54 16 34
2018 Information management 19 26 17 13 22 3 0 47 36 60
2018 Information technology 11 24 17 19 27 2 0 36 47 307
2018 Internal audit 33 23 22 3 17 3 0 57 20 32
2018 Evaluation 34 47 5 0 5 8 0 88 6 16
2018 Data sciences 18 31 20 10 21 0 0 49 31 26
2018 Policy 10 24 17 23 23 3 0 35 48 210
2018 Project management 8 28 18 26 20 0 0 36 46 140
2018 Other services to the public 11 27 19 19 22 2 1 38 42 199
2018 None of the above 12 17 18 19 34 1 0 29 53 520
2017 Client contact centre 11 19 22 20 22 5 1 31 46 155
2017 Federal regulators 11 13 11 23 40 2 1 24 65 111
2017 Compliance, inspection and enforcement 7 17 15 21 39 2 0 24 61 2151
2017 Communications or public affairs 23 39 9 18 8 4 0 64 27 72
2017 Access to information and privacy 20 22 28 11 15 5 0 44 27 47
2017 Security 10 20 13 23 32 1 0 30 56 775
2017 Science and technology 12 23 24 20 19 1 0 35 40 122
2017 Legal services 19 14 26 13 21 6 0 36 36 47
2017 Administration and operations 17 28 17 18 17 2 0 46 36 943
2017 Human resources 15 33 20 17 15 1 0 48 32 432
2017 Financial management 16 25 22 19 14 2 1 42 35 153
2017 Procurement 22 18 26 19 3 12 0 45 26 34
2017 Real property 14 17 10 24 28 8 0 33 56 41
2017 Materiel management 13 34 20 13 21 0 0 47 33 24
2017 Information management 17 23 20 22 16 2 0 41 39 62
2017 Information technology 11 20 17 19 31 2 0 32 51 380
2017 Internal audit 33 40 17 0 6 4 0 76 7 25
2017 Evaluation 12 26 19 31 12 0 0 38 43 14
2017 Data sciences 31 27 33 8 0 0 0 58 8 29
2017 Policy 10 22 22 25 22 0 0 32 46 263
2017 Project management 5 23 20 29 23 1 0 28 52 162
2017 Other services to the public 8 20 14 20 33 4 0 30 55 250
2017 None of the above 11 21 17 19 29 3 0 33 49 800
2014 Client contact centre 11 19 30 16 21 2 0 31 38 193
2014 Federal regulators 8 22 14 24 30 1 1 30 55 183
2014 Compliance, inspection and enforcement 7 19 17 22 34 1 0 26 57 3079
2014 Communications or public affairs 14 30 17 19 17 3 1 45 37 118
2014 Access to information and privacy 23 35 22 11 8 0 0 58 20 49
2014 Security 12 22 17 19 29 1 0 34 49 992
2014 Science and technology 14 29 19 21 14 3 0 45 36 161
2014 Legal services 13 37 17 18 16 0 0 50 33 65
2014 Administration and operations 20 29 18 16 15 2 0 50 32 1222
2014 Human resources 12 29 21 20 16 2 0 42 37 480
2014 Financial management 17 31 25 15 10 2 0 49 25 235
2014 Procurement 13 32 16 24 8 5 3 48 35 38
2014 Real property 11 32 18 21 16 3 0 43 38 67
2014 Materiel management 14 29 33 17 3 5 0 45 21 37
2014 Information management 14 25 25 16 18 2 0 40 35 88
2014 Information technology 15 25 19 18 19 4 0 42 38 544
2014 Internal audit 12 20 27 28 4 6 3 36 35 30
2014 Evaluation 8 14 32 17 28 0 0 23 45 36
2014 Other services to the public 10 19 17 22 30 3 0 30 53 405
2014 None of the above 10 20 18 24 25 2 0 31 51 1160

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 18 29 15 22 3 1 32 38 143
2018 Federal regulators 5 7 18 20 48 2 0 13 69 93
2018 Compliance, inspection and enforcement 4 13 17 24 39 2 0 18 65 1933
2018 Communications or public affairs 12 28 23 19 17 1 0 40 37 84
2018 Access to information and privacy 28 27 15 14 13 4 0 57 28 49
2018 Security 9 17 18 23 32 2 0 26 55 665
2018 Science and technology 5 17 16 26 28 7 0 24 59 103
2018 Legal services 3 18 22 28 24 5 0 22 55 66
2018 Administration and operations 16 22 16 22 20 4 0 40 43 848
2018 Human resources 16 29 17 20 16 2 0 45 37 368
2018 Financial management 15 29 26 14 10 6 0 47 25 182
2018 Procurement 3 34 17 37 9 0 0 37 45 35
2018 Real property 8 21 21 24 24 2 0 30 49 44
2018 Materiel management 17 26 34 8 12 3 0 44 20 32
2018 Information management 15 18 26 17 20 3 0 34 39 58
2018 Information technology 7 17 20 21 31 3 0 25 54 306
2018 Internal audit 25 33 14 8 14 6 0 62 23 32
2018 Evaluation 24 44 26 0 5 0 0 68 5 16
2018 Data sciences 11 27 26 19 17 0 0 38 36 26
2018 Policy 5 19 17 32 23 3 0 26 57 211
2018 Project management 5 21 18 28 26 1 0 27 55 140
2018 Other services to the public 8 20 21 23 24 3 1 29 49 199
2018 None of the above 7 15 17 22 35 3 0 23 59 521
2017 Client contact centre 8 12 28 23 22 7 1 22 48 154
2017 Federal regulators 8 9 15 22 40 5 1 18 66 111
2017 Compliance, inspection and enforcement 4 13 14 25 40 4 0 18 67 2147
2017 Communications or public affairs 19 25 14 25 11 6 0 46 38 72
2017 Access to information and privacy 15 24 27 15 16 2 0 41 31 47
2017 Security 8 17 15 23 34 3 0 26 59 774
2017 Science and technology 7 16 28 23 23 3 0 23 47 122
2017 Legal services 13 13 26 15 29 4 0 27 46 47
2017 Administration and operations 11 24 21 21 18 4 0 37 41 943
2017 Human resources 11 27 21 21 15 4 0 40 38 432
2017 Financial management 12 18 21 25 18 5 1 32 46 154
2017 Procurement 18 24 20 14 6 14 4 51 25 34
2017 Real property 12 9 18 28 25 8 0 23 58 41
2017 Materiel management 8 29 25 21 16 0 0 38 37 24
2017 Information management 15 17 14 26 19 8 0 35 50 62
2017 Information technology 8 14 19 23 31 4 0 23 57 380
2017 Internal audit 20 45 13 3 6 8 4 74 11 25
2017 Evaluation 12 12 19 31 12 7 6 28 50 14
2017 Data sciences 29 17 22 25 7 0 0 46 32 29
2017 Policy 5 23 18 29 24 1 0 28 53 263
2017 Project management 3 12 17 34 31 3 0 15 67 163
2017 Other services to the public 6 16 16 21 36 5 0 23 60 248
2017 None of the above 8 17 18 20 32 5 0 26 55 798
2014 Client contact centre 9 15 28 20 23 5 0 25 45 193
2014 Federal regulators 3 17 11 30 37 2 1 21 68 183
2014 Compliance, inspection and enforcement 4 15 17 25 36 3 0 19 63 3076
2014 Communications or public affairs 8 25 19 24 18 6 0 35 44 118
2014 Access to information and privacy 23 23 24 14 12 4 0 48 27 49
2014 Security 7 20 17 24 30 2 0 27 55 990
2014 Science and technology 13 23 18 25 17 4 0 37 44 161
2014 Legal services 10 23 23 16 23 4 0 35 41 65
2014 Administration and operations 14 26 19 20 17 4 0 41 39 1223
2014 Human resources 7 24 22 23 19 4 0 33 44 480
2014 Financial management 10 28 22 25 12 4 0 39 39 235
2014 Procurement 8 25 14 24 14 16 0 39 45 38
2014 Real property 9 23 27 19 16 6 0 34 38 67
2014 Materiel management 6 19 37 22 11 5 0 26 35 37
2014 Information management 11 21 21 21 20 6 0 34 44 88
2014 Information technology 9 21 20 21 21 7 0 33 45 544
2014 Internal audit 9 23 20 17 15 16 0 38 38 30
2014 Evaluation 3 23 14 20 37 2 0 27 58 36
2014 Other services to the public 6 17 17 23 33 4 0 24 58 405
2014 None of the above 7 15 17 27 30 4 0 23 59 1160

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 23 22 16 23 1 0 38 40 144
2018 Federal regulators 5 12 14 21 47 2 0 17 68 93
2018 Compliance, inspection and enforcement 4 18 15 25 37 1 0 22 63 1933
2018 Communications or public affairs 14 28 10 37 10 1 0 42 48 86
2018 Access to information and privacy 18 41 19 14 6 2 0 60 21 49
2018 Security 9 20 17 21 31 2 0 29 53 664
2018 Science and technology 3 25 17 22 28 5 0 29 53 104
2018 Legal services 8 17 18 29 29 0 0 25 58 66
2018 Administration and operations 13 26 16 20 21 2 0 40 43 856
2018 Human resources 15 29 18 20 17 1 0 44 37 368
2018 Financial management 14 30 21 21 10 4 0 46 32 182
2018 Procurement 0 38 18 21 23 0 0 38 44 34
2018 Real property 9 30 9 23 26 2 0 40 50 44
2018 Materiel management 13 29 30 16 3 9 0 46 21 34
2018 Information management 13 25 24 14 20 4 0 40 35 60
2018 Information technology 7 22 17 22 29 3 0 30 53 308
2018 Internal audit 16 36 15 6 17 9 0 58 25 32
2018 Evaluation 37 13 32 13 5 0 0 50 19 16
2018 Data sciences 15 35 18 18 14 0 0 50 32 26
2018 Policy 5 21 14 25 33 2 0 27 59 211
2018 Project management 4 23 12 32 28 1 1 27 60 140
2018 Other services to the public 7 23 19 25 22 4 1 31 49 198
2018 None of the above 7 15 17 21 38 2 0 22 61 523
2017 Client contact centre 9 24 22 17 22 6 1 35 42 155
2017 Federal regulators 8 16 13 19 39 3 1 26 61 110
2017 Compliance, inspection and enforcement 6 18 14 22 38 3 0 24 61 2146
2017 Communications or public affairs 20 31 10 24 13 3 0 53 38 72
2017 Access to information and privacy 15 35 11 16 20 2 0 51 38 47
2017 Security 8 21 15 22 31 2 0 30 55 774
2017 Science and technology 5 30 19 20 24 2 0 36 45 122
2017 Legal services 11 19 23 15 28 4 0 31 45 46
2017 Administration and operations 11 27 19 20 20 2 0 39 41 944
2017 Human resources 11 31 18 22 16 1 0 43 39 430
2017 Financial management 11 29 17 20 20 2 1 41 41 154
2017 Procurement 21 31 12 16 11 8 0 57 30 34
2017 Real property 10 14 15 16 37 8 0 26 58 41
2017 Materiel management 8 33 29 18 12 0 0 41 30 24
2017 Information management 10 31 13 24 21 1 0 42 45 62
2017 Information technology 10 20 16 22 29 2 0 31 52 380
2017 Internal audit 16 48 13 9 2 8 4 73 13 25
2017 Evaluation 7 0 21 47 20 6 0 7 71 14
2017 Data sciences 33 24 2 26 13 0 0 58 40 29
2017 Policy 4 20 18 26 32 0 0 24 57 264
2017 Project management 3 20 16 24 34 2 1 23 60 163
2017 Other services to the public 8 19 13 22 34 4 0 28 58 250
2017 None of the above 9 20 17 19 32 3 0 29 53 796
2014 Client contact centre 10 21 32 13 19 4 0 33 34 193
2014 Federal regulators 6 23 16 21 32 2 1 30 54 182
2014 Compliance, inspection and enforcement 5 20 17 24 31 2 0 26 56 3078
2014 Communications or public affairs 9 29 14 30 16 3 0 38 47 118
2014 Access to information and privacy 27 26 20 17 8 1 0 54 26 49
2014 Security 8 22 18 21 30 1 0 30 51 991
2014 Science and technology 10 31 17 23 15 4 0 43 39 161
2014 Legal services 6 28 17 23 26 0 0 33 50 65
2014 Administration and operations 12 30 16 20 19 3 0 44 40 1221
2014 Human resources 8 30 18 21 21 2 0 39 43 480
2014 Financial management 12 28 19 22 18 1 0 40 41 235
2014 Procurement 4 31 16 24 14 11 0 40 42 38
2014 Real property 8 33 20 24 11 5 0 42 37 67
2014 Materiel management 8 31 14 25 19 3 0 41 45 37
2014 Information management 11 21 14 24 24 5 0 34 51 88
2014 Information technology 12 26 16 19 24 3 0 39 44 543
2014 Internal audit 12 26 10 27 18 7 0 41 48 30
2014 Evaluation 6 15 28 27 23 0 0 21 51 36
2014 Other services to the public 7 22 17 21 31 2 0 30 53 406
2014 None of the above 6 20 15 24 30 3 0 28 56 1159
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 29 15 18 18 1 1 49 37 143
2018 Federal regulators 13 16 15 21 36 0 0 29 56 91
2018 Compliance, inspection and enforcement 10 25 19 21 25 0 0 35 46 1936
2018 Communications or public affairs 33 31 12 13 11 0 0 64 24 86
2018 Access to information and privacy 28 34 15 17 6 0 0 62 23 49
2018 Security 14 28 15 19 23 0 0 43 43 666
2018 Science and technology 12 44 15 13 15 1 0 57 29 104
2018 Legal services 15 26 16 28 14 0 0 42 42 67
2018 Administration and operations 21 35 15 15 13 0 0 56 28 850
2018 Human resources 30 33 13 14 9 0 0 63 24 370
2018 Financial management 26 42 18 7 6 0 0 69 14 181
2018 Procurement 15 40 25 12 8 0 0 55 20 35
2018 Real property 27 31 16 12 13 0 0 58 26 43
2018 Materiel management 14 41 23 11 11 0 0 56 22 35
2018 Information management 22 36 13 17 13 0 0 58 29 59
2018 Information technology 19 35 16 16 14 0 0 54 30 308
2018 Internal audit 28 20 30 3 20 0 0 48 22 32
2018 Evaluation 32 31 19 13 5 0 0 63 19 16
2018 Data sciences 44 37 3 16 0 0 0 81 16 26
2018 Policy 19 32 18 19 12 0 0 51 31 208
2018 Project management 22 32 24 13 9 0 0 55 22 140
2018 Other services to the public 12 31 16 21 19 0 1 43 40 198
2018 None of the above 13 24 19 18 25 0 0 37 43 526
2017 Client contact centre 13 36 23 8 19 0 0 49 28 155
2017 Federal regulators 13 27 10 19 31 0 0 40 50 110
2017 Compliance, inspection and enforcement 9 25 17 24 26 0 0 33 49 2147
2017 Communications or public affairs 23 44 11 15 6 0 0 67 22 71
2017 Access to information and privacy 23 34 19 16 8 0 0 57 24 47
2017 Security 13 26 16 22 22 0 0 39 45 774
2017 Science and technology 18 35 20 14 13 0 0 53 27 122
2017 Legal services 10 33 19 28 10 0 0 43 38 47
2017 Administration and operations 19 36 14 15 15 0 0 55 31 942
2017 Human resources 25 37 14 15 9 0 0 62 24 431
2017 Financial management 20 44 16 10 10 0 0 64 20 154
2017 Procurement 33 30 14 18 0 4 0 66 19 33
2017 Real property 20 35 10 16 19 0 0 55 35 41
2017 Materiel management 21 46 8 17 8 0 0 67 25 24
2017 Information management 23 24 28 9 14 2 0 47 24 62
2017 Information technology 19 37 15 15 13 0 0 56 29 379
2017 Internal audit 42 52 0 0 6 0 0 94 6 25
2017 Evaluation 21 15 23 12 24 0 6 38 38 14
2017 Data sciences 41 42 12 5 0 0 0 83 5 29
2017 Policy 18 35 14 15 17 0 0 54 32 264
2017 Project management 17 38 14 17 14 0 0 55 31 164
2017 Other services to the public 13 18 19 19 31 0 0 31 50 249
2017 None of the above 14 30 16 18 21 0 0 44 40 801
2014 Client contact centre 18 29 22 12 18 0 1 47 31 192
2014 Federal regulators 15 38 10 23 14 1 0 53 37 182
2014 Compliance, inspection and enforcement 9 26 17 22 25 0 0 36 47 3079
2014 Communications or public affairs 22 41 16 11 11 0 0 62 21 118
2014 Access to information and privacy 23 33 19 12 12 0 0 56 25 49
2014 Security 14 27 17 20 22 0 0 41 42 992
2014 Science and technology 19 43 13 18 6 0 0 62 24 161
2014 Legal services 17 33 19 12 20 0 0 50 32 65
2014 Administration and operations 20 36 15 16 12 0 0 56 28 1221
2014 Human resources 23 35 13 16 13 0 0 58 29 480
2014 Financial management 25 39 11 14 10 0 0 64 25 236
2014 Procurement 18 34 27 8 13 0 0 52 21 38
2014 Real property 15 33 21 17 14 0 0 48 31 67
2014 Materiel management 19 35 30 14 2 0 0 54 17 37
2014 Information management 19 36 14 14 18 0 0 55 32 88
2014 Information technology 21 32 18 16 13 0 0 53 29 544
2014 Internal audit 25 36 3 21 11 3 0 64 33 30
2014 Evaluation 14 31 14 19 22 0 0 46 40 36
2014 Other services to the public 11 28 17 19 24 0 0 40 43 407
2014 None of the above 13 29 18 19 20 1 0 42 39 1160

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 33 17 16 11 0 0 56 27 143
2018 Federal regulators 16 36 22 14 12 0 0 52 26 92
2018 Compliance, inspection and enforcement 15 35 18 20 12 0 0 51 31 1941
2018 Communications or public affairs 24 39 12 18 6 0 0 63 25 86
2018 Access to information and privacy 46 42 4 4 2 2 0 89 6 50
2018 Security 19 34 19 17 10 0 0 53 27 666
2018 Science and technology 21 56 9 10 4 0 0 77 14 106
2018 Legal services 24 41 18 11 6 0 0 65 17 67
2018 Administration and operations 23 43 15 11 7 0 0 67 18 852
2018 Human resources 26 44 11 14 6 0 0 70 19 368
2018 Financial management 30 37 15 9 7 1 0 68 17 182
2018 Procurement 32 37 11 11 9 0 0 70 19 35
2018 Real property 21 35 19 14 12 0 0 55 26 44
2018 Materiel management 24 29 29 9 9 0 0 53 17 35
2018 Information management 24 42 18 11 5 0 0 66 16 59
2018 Information technology 17 40 16 14 13 0 0 57 27 308
2018 Internal audit 42 29 6 15 8 0 0 70 23 32
2018 Evaluation 50 40 0 0 11 0 0 89 11 16
2018 Data sciences 30 50 12 8 0 0 0 80 8 26
2018 Policy 18 29 18 20 14 0 0 48 34 209
2018 Project management 16 42 16 16 10 0 0 58 26 141
2018 Other services to the public 21 37 19 12 11 0 0 58 24 196
2018 None of the above 18 38 14 14 16 0 0 56 31 528
2017 Client contact centre 17 39 25 11 7 0 0 57 18 155
2017 Federal regulators 20 42 11 17 11 0 0 61 28 111
2017 Compliance, inspection and enforcement 14 39 17 18 13 0 0 53 30 2148
2017 Communications or public affairs 24 49 8 18 1 0 0 73 19 71
2017 Access to information and privacy 32 27 23 14 4 0 0 59 18 47
2017 Security 20 38 16 16 10 0 0 58 26 774
2017 Science and technology 26 38 17 10 8 1 0 64 19 122
2017 Legal services 19 43 18 8 13 0 0 62 21 47
2017 Administration and operations 22 44 14 13 7 0 0 66 20 942
2017 Human resources 28 42 13 11 5 0 0 70 16 431
2017 Financial management 21 39 17 14 9 0 1 61 23 154
2017 Procurement 36 38 16 8 2 0 0 74 11 34
2017 Real property 20 21 31 19 9 0 0 41 28 41
2017 Materiel management 25 46 21 4 4 0 0 71 8 24
2017 Information management 22 41 16 20 2 0 0 63 22 62
2017 Information technology 19 36 15 17 12 0 0 56 29 379
2017 Internal audit 58 28 4 8 2 0 0 86 10 25
2017 Evaluation 31 37 21 0 12 0 0 68 12 14
2017 Data sciences 19 63 11 8 0 0 0 81 8 29
2017 Policy 16 39 13 18 13 0 0 56 31 264
2017 Project management 16 37 15 20 12 0 0 53 32 163
2017 Other services to the public 20 34 20 14 11 0 0 54 26 247
2017 None of the above 20 35 17 17 12 0 0 55 29 801

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 11 21 21 28 8 4 20 56 142
2018 Federal regulators 9 10 11 20 43 6 1 20 68 93
2018 Compliance, inspection and enforcement 4 14 16 22 39 5 1 19 65 1927
2018 Communications or public affairs 12 22 21 14 14 11 7 40 34 86
2018 Access to information and privacy 20 7 13 29 18 13 0 31 54 49
2018 Security 6 17 16 18 38 4 1 24 59 662
2018 Science and technology 13 23 17 9 22 12 4 43 37 105
2018 Legal services 9 16 14 22 29 6 3 28 56 64
2018 Administration and operations 9 22 17 22 20 9 2 34 47 845
2018 Human resources 14 25 20 14 11 14 2 47 30 363
2018 Financial management 12 23 24 15 12 10 4 40 32 179
2018 Procurement 8 29 31 15 12 6 0 39 28 35
2018 Real property 17 10 16 15 28 15 0 31 50 44
2018 Materiel management 3 30 30 17 15 3 3 34 34 34
2018 Information management 9 19 28 13 24 7 0 30 40 59
2018 Information technology 12 19 21 19 17 9 3 35 41 308
2018 Internal audit 16 21 13 17 22 10 0 42 43 32
2018 Evaluation 24 13 11 24 8 21 0 46 40 16
2018 Data sciences 23 23 22 22 8 3 0 47 31 26
2018 Policy 10 17 21 15 19 15 3 32 42 206
2018 Project management 13 25 23 14 13 9 4 43 30 141
2018 Other services to the public 6 15 16 22 35 5 0 23 60 199
2018 None of the above 9 13 18 18 33 7 2 24 56 518
2017 Client contact centre 5 17 19 21 26 10 2 25 53 154
2017 Federal regulators 9 15 10 24 36 5 1 26 64 111
2017 Compliance, inspection and enforcement 4 12 14 23 38 8 1 17 67 2148
2017 Communications or public affairs 11 31 12 11 8 21 6 57 27 72
2017 Access to information and privacy 8 16 28 14 21 13 0 28 40 47
2017 Security 5 14 13 25 36 6 1 20 65 775
2017 Science and technology 10 20 24 17 12 14 2 36 35 122
2017 Legal services 10 13 14 24 21 15 2 28 55 47
2017 Administration and operations 7 18 18 22 20 13 1 29 50 944
2017 Human resources 12 22 19 20 11 13 3 40 37 432
2017 Financial management 11 17 21 19 13 16 2 34 39 154
2017 Procurement 4 21 22 18 0 32 3 38 28 34
2017 Real property 10 22 27 8 20 13 0 37 32 40
2017 Materiel management 4 17 26 14 8 30 0 31 32 23
2017 Information management 8 12 25 23 14 11 9 24 45 62
2017 Information technology 10 17 20 18 15 15 4 33 42 380
2017 Internal audit 17 32 16 17 2 12 4 59 23 25
2017 Evaluation 0 13 20 14 39 14 0 15 62 14
2017 Data sciences 29 18 13 15 9 4 12 56 28 29
2017 Policy 5 18 22 19 17 15 3 28 45 264
2017 Project management 7 21 17 21 24 9 1 31 49 164
2017 Other services to the public 4 10 14 24 38 9 0 16 68 250
2017 None of the above 7 15 13 22 32 10 2 24 60 800
2014 Client contact centre 5 17 24 22 21 10 0 25 48 193
2014 Federal regulators 9 19 17 19 30 5 2 30 52 183
2014 Compliance, inspection and enforcement 4 14 15 22 37 7 1 20 64 3078
2014 Communications or public affairs 16 17 16 19 11 14 7 41 39 118
2014 Access to information and privacy 18 22 15 19 8 17 0 49 33 49
2014 Security 7 15 18 24 30 6 1 23 58 992
2014 Science and technology 13 20 23 15 13 13 2 39 33 160
2014 Legal services 12 20 21 19 15 12 0 37 39 65
2014 Administration and operations 11 22 20 18 18 10 2 36 41 1221
2014 Human resources 12 24 18 18 14 12 2 42 37 480
2014 Financial management 15 21 24 15 11 11 3 42 31 236
2014 Procurement 0 24 18 24 14 16 4 30 47 38
2014 Real property 6 20 20 18 21 14 2 31 46 67
2014 Materiel management 14 16 11 29 13 14 3 36 51 37
2014 Information management 9 25 17 16 21 9 2 38 42 87
2014 Information technology 11 18 24 17 14 13 3 35 37 544
2014 Internal audit 6 23 36 13 7 16 0 34 23 30
2014 Evaluation 3 6 12 21 29 27 2 13 70 36
2014 Other services to the public 7 13 18 19 33 10 0 22 58 407
2014 None of the above 8 16 16 22 28 10 1 26 56 1159

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 31 21 15 11 0 0 53 26 141
2018 Federal regulators 24 29 17 12 17 0 0 53 30 90
2018 Compliance, inspection and enforcement 21 34 16 15 14 0 0 55 29 1917
2018 Communications or public affairs 51 23 10 11 6 0 0 74 17 85
2018 Access to information and privacy 44 20 22 6 6 2 0 65 12 49
2018 Security 23 32 15 16 14 0 0 55 30 662
2018 Science and technology 34 40 7 4 13 0 1 75 17 105
2018 Legal services 26 38 15 14 6 2 0 65 20 67
2018 Administration and operations 34 32 13 13 7 0 0 67 20 842
2018 Human resources 42 34 9 9 6 0 0 76 14 364
2018 Financial management 39 38 10 8 4 1 0 78 12 182
2018 Procurement 32 43 12 7 6 0 0 75 13 35
2018 Real property 43 29 14 5 9 0 0 72 14 42
2018 Materiel management 18 44 15 6 10 3 3 67 17 34
2018 Information management 36 38 15 5 5 0 0 74 10 60
2018 Information technology 34 35 16 7 7 0 1 70 14 304
2018 Internal audit 39 35 4 9 12 0 0 75 21 32
2018 Evaluation 31 24 26 8 11 0 0 55 19 16
2018 Data sciences 66 23 6 5 0 0 0 89 5 26
2018 Policy 33 33 15 9 10 1 0 66 18 208
2018 Project management 39 37 15 7 2 0 0 76 9 139
2018 Other services to the public 25 37 14 11 12 1 1 63 23 196
2018 None of the above 25 31 15 13 15 0 1 56 29 520
2017 Client contact centre 22 34 21 10 10 1 1 57 21 155
2017 Federal regulators 25 28 14 13 19 1 0 53 33 111
2017 Compliance, inspection and enforcement 20 35 15 16 14 1 0 55 30 2152
2017 Communications or public affairs 37 36 11 10 4 0 1 74 14 72
2017 Access to information and privacy 34 29 17 12 7 2 0 64 19 47
2017 Security 21 36 16 14 12 1 0 58 26 776
2017 Science and technology 38 32 15 7 8 1 0 70 15 122
2017 Legal services 28 32 20 10 6 4 0 62 17 47
2017 Administration and operations 33 35 13 10 8 1 0 68 19 944
2017 Human resources 42 35 10 8 5 1 0 77 13 432
2017 Financial management 34 35 13 11 6 0 1 70 17 154
2017 Procurement 37 36 16 3 7 0 0 74 10 34
2017 Real property 35 27 17 12 9 0 0 62 21 41
2017 Materiel management 30 54 12 0 4 0 0 84 4 24
2017 Information management 38 28 23 4 5 0 2 68 9 62
2017 Information technology 38 33 13 9 8 0 0 71 17 380
2017 Internal audit 65 33 0 2 0 0 0 98 2 25
2017 Evaluation 22 21 41 0 11 7 0 45 11 14
2017 Data sciences 43 51 4 2 0 0 0 94 2 29
2017 Policy 30 31 13 11 13 0 1 62 25 264
2017 Project management 31 40 10 10 8 0 0 71 19 164
2017 Other services to the public 22 31 15 14 17 2 0 54 31 250
2017 None of the above 26 34 14 13 12 0 0 61 25 797
2014 Client contact centre 22 39 15 11 11 2 0 62 22 193
2014 Federal regulators 33 35 11 13 8 1 0 68 21 183
2014 Compliance, inspection and enforcement 22 35 15 14 13 0 0 58 27 3079
2014 Communications or public affairs 40 38 8 9 5 0 0 78 13 118
2014 Access to information and privacy 40 37 15 4 4 0 0 77 8 49
2014 Security 25 35 16 12 12 0 0 60 24 992
2014 Science and technology 39 30 13 11 6 0 0 69 17 161
2014 Legal services 26 32 17 10 12 0 3 60 23 65
2014 Administration and operations 34 35 13 10 7 1 1 70 17 1222
2014 Human resources 40 32 12 9 6 0 1 72 15 479
2014 Financial management 44 33 7 8 7 0 1 78 15 236
2014 Procurement 36 32 13 13 3 3 0 70 17 38
2014 Real property 38 24 17 5 14 2 2 63 20 67
2014 Materiel management 33 45 11 8 3 0 0 78 11 37
2014 Information management 40 31 13 11 6 0 0 71 16 88
2014 Information technology 36 33 15 8 7 0 0 69 15 544
2014 Internal audit 31 37 14 15 3 0 0 68 18 30
2014 Evaluation 37 25 15 16 5 0 2 64 21 36
2014 Other services to the public 26 31 17 12 12 1 0 58 25 407
2014 None of the above 27 34 14 14 10 1 0 62 24 1158

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 26 23 26 10 0 6 38 38 13
2018 Federal regulators 21 22 28 11 11 0 7 46 23 10
2018 Compliance, inspection and enforcement 15 28 17 24 13 1 2 45 38 298
2018 Communications or public affairs 32 27 15 15 11 0 0 59 26 24
2018 Security 18 38 15 21 7 0 2 56 28 116
2018 Science and technology 26 11 17 15 27 3 0 38 44 22
2018 Administration and operations 18 34 18 16 10 1 4 54 27 190
2018 Human resources 40 29 15 13 0 0 4 71 13 96
2018 Financial management 19 35 17 11 4 5 10 63 18 60
2018 Real property 36 0 34 8 8 0 14 42 19 13
2018 Information technology 14 33 26 6 13 1 8 51 20 102
2018 Internal audit 41 21 10 10 0 0 18 76 12 11
2018 Policy 14 40 16 11 12 0 7 59 24 42
2018 Project management 22 45 16 14 3 0 0 67 17 34
2018 Other services to the public 9 29 16 24 20 0 2 39 45 31
2018 None of the above 15 25 27 17 14 0 2 41 32 76
2017 Client contact centre 24 24 27 7 9 0 8 53 18 12
2017 Federal regulators 15 21 10 33 16 0 5 38 52 19
2017 Compliance, inspection and enforcement 20 27 18 21 13 0 1 48 34 266
2017 Communications or public affairs 23 25 23 25 0 0 4 50 26 25
2017 Security 15 44 18 11 9 0 3 61 21 110
2017 Science and technology 5 42 37 5 5 0 5 50 11 19
2017 Administration and operations 14 41 20 15 9 0 2 56 24 176
2017 Human resources 25 39 25 10 0 0 2 65 10 105
2017 Financial management 14 52 16 6 11 0 1 67 16 50
2017 Information technology 18 29 17 20 13 3 1 48 34 115
2017 Internal audit 41 31 22 6 0 0 0 72 6 10
2017 Policy 13 33 19 21 9 0 5 48 31 48
2017 Project management 15 30 17 24 10 3 3 47 35 42
2017 Other services to the public 36 29 9 4 22 0 0 65 27 23
2017 None of the above 14 33 16 20 12 2 2 50 34 125
2014 Client contact centre 16 51 9 8 16 0 0 67 24 12
2014 Federal regulators 8 51 15 15 5 6 0 63 21 36
2014 Compliance, inspection and enforcement 21 36 14 16 10 2 2 59 27 450
2014 Communications or public affairs 20 31 23 15 0 3 8 58 17 34
2014 Security 30 38 12 9 8 1 3 71 17 134
2014 Science and technology 34 45 11 6 4 0 0 79 9 33
2014 Administration and operations 24 35 18 14 7 0 2 60 22 227
2014 Human resources 31 33 16 10 4 3 4 68 15 100
2014 Financial management 20 39 16 15 4 1 5 63 21 75
2014 Real property 33 17 22 6 11 6 6 56 19 18
2014 Information management 37 16 30 6 6 0 6 55 13 19
2014 Information technology 21 28 15 14 13 3 5 54 30 152
2014 Other services to the public 16 47 10 20 7 0 0 63 27 41
2014 None of the above 20 35 18 14 10 1 2 57 25 164

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 36 16 22 14 0 0 48 36 142
2018 Federal regulators 8 48 10 15 17 2 0 57 32 92
2018 Compliance, inspection and enforcement 8 43 10 23 15 0 0 51 39 1945
2018 Communications or public affairs 22 29 14 26 9 0 0 51 35 86
2018 Access to information and privacy 21 40 13 20 6 0 0 61 26 50
2018 Security 13 40 11 22 13 0 0 54 35 664
2018 Science and technology 21 35 15 18 10 0 0 56 29 106
2018 Legal services 14 35 10 20 21 0 0 48 41 67
2018 Administration and operations 16 42 12 19 10 0 1 58 30 853
2018 Human resources 22 35 15 14 13 0 1 58 27 368
2018 Financial management 26 40 13 15 5 1 0 66 20 182
2018 Procurement 6 49 6 31 9 0 0 55 39 35
2018 Real property 11 33 26 23 7 0 0 44 30 44
2018 Materiel management 15 34 26 16 9 0 0 49 25 35
2018 Information management 15 39 19 18 10 0 0 54 27 59
2018 Information technology 14 38 18 16 13 0 0 53 29 308
2018 Internal audit 39 26 9 19 4 3 0 67 24 32
2018 Evaluation 21 48 8 8 11 0 5 72 20 16
2018 Data sciences 14 50 9 28 0 0 0 63 28 26
2018 Policy 10 31 19 26 14 0 0 41 40 209
2018 Project management 17 37 14 22 6 0 3 56 29 141
2018 Other services to the public 12 43 9 21 15 0 0 55 36 197
2018 None of the above 10 38 13 21 18 0 0 48 39 529
2017 Client contact centre 14 32 16 20 17 0 1 46 38 154
2017 Federal regulators 16 35 9 17 23 0 0 51 40 111
2017 Compliance, inspection and enforcement 8 31 11 26 24 0 0 40 49 2150
2017 Communications or public affairs 19 39 14 18 10 0 0 58 28 72
2017 Access to information and privacy 19 36 24 15 6 0 0 55 21 47
2017 Security 10 32 13 23 21 0 0 43 44 776
2017 Science and technology 16 41 12 21 11 0 0 56 32 121
2017 Legal services 15 16 18 30 21 0 0 32 51 47
2017 Administration and operations 16 31 15 23 15 0 0 48 37 940
2017 Human resources 18 36 12 19 15 0 0 54 34 432
2017 Financial management 16 32 16 22 15 0 0 47 36 154
2017 Procurement 14 35 9 21 20 0 0 50 41 34
2017 Real property 16 14 25 21 24 0 0 30 45 41
2017 Materiel management 8 63 16 8 4 0 0 72 12 24
2017 Information management 24 29 12 24 11 0 0 53 35 62
2017 Information technology 14 36 12 18 19 0 0 50 37 380
2017 Internal audit 38 49 5 9 0 0 0 87 9 25
2017 Evaluation 6 38 6 13 31 7 0 46 47 14
2017 Data sciences 27 35 17 14 7 0 0 62 21 29
2017 Policy 8 34 16 22 19 0 0 43 42 263
2017 Project management 12 32 16 20 19 1 0 44 40 164
2017 Other services to the public 12 25 14 23 25 0 0 37 48 249
2017 None of the above 13 31 11 24 22 0 0 43 46 801
2014 Client contact centre 16 29 18 21 14 0 2 46 36 191
2014 Federal regulators 11 35 13 21 19 1 1 47 41 183
2014 Compliance, inspection and enforcement 7 31 12 27 23 0 0 38 49 3076
2014 Communications or public affairs 23 34 12 16 15 0 0 57 31 118
2014 Access to information and privacy 32 39 17 6 6 0 0 71 12 49
2014 Security 9 32 13 26 19 0 0 41 45 992
2014 Science and technology 18 39 15 17 10 1 0 57 27 161
2014 Legal services 9 31 15 20 25 0 0 40 44 65
2014 Administration and operations 17 36 14 19 14 0 1 53 33 1223
2014 Human resources 23 42 10 16 8 0 1 65 24 480
2014 Financial management 15 39 11 23 12 0 1 54 35 236
2014 Procurement 20 32 14 16 19 0 0 52 35 38
2014 Real property 16 33 17 25 9 0 0 49 34 67
2014 Materiel management 24 22 28 16 11 0 0 46 26 37
2014 Information management 23 36 11 21 8 1 0 60 29 88
2014 Information technology 16 32 18 19 15 0 0 48 34 544
2014 Internal audit 25 32 20 4 19 0 0 57 22 30
2014 Evaluation 12 35 6 29 17 0 0 47 46 36
2014 Other services to the public 11 31 15 20 23 0 0 42 43 407
2014 None of the above 12 30 14 23 20 0 0 42 44 1159

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 40 18 13 5 0 0 63 18 141
2018 Federal regulators 35 36 10 10 8 0 0 72 18 92
2018 Compliance, inspection and enforcement 37 40 12 7 4 0 0 77 11 1937
2018 Communications or public affairs 41 43 12 3 1 0 0 84 4 86
2018 Access to information and privacy 37 33 8 15 6 0 0 70 22 49
2018 Security 40 40 10 6 4 0 0 80 10 663
2018 Science and technology 40 42 8 8 1 0 0 83 10 106
2018 Legal services 45 36 11 5 4 0 0 81 8 66
2018 Administration and operations 30 41 12 10 7 0 0 71 17 853
2018 Human resources 43 40 9 5 3 0 0 83 7 368
2018 Financial management 42 38 7 7 5 1 0 81 12 181
2018 Procurement 33 41 12 14 0 0 0 74 14 35
2018 Real property 38 36 14 9 2 0 0 75 12 44
2018 Materiel management 11 44 30 9 6 0 0 55 15 34
2018 Information management 24 48 6 12 11 0 0 71 23 59
2018 Information technology 27 46 12 8 7 0 0 73 15 305
2018 Internal audit 46 43 7 4 0 0 0 89 4 31
2018 Evaluation 48 34 8 5 5 0 0 81 11 16
2018 Data sciences 51 27 8 12 3 0 0 77 15 26
2018 Policy 26 34 18 13 9 0 0 60 22 209
2018 Project management 29 48 12 9 2 1 0 78 10 141
2018 Other services to the public 39 41 10 6 5 0 0 79 11 195
2018 None of the above 39 37 11 8 5 0 0 76 13 524
2017 Client contact centre 22 42 15 13 8 0 0 65 20 155
2017 Federal regulators 39 35 11 6 8 0 0 74 15 110
2017 Compliance, inspection and enforcement 37 40 11 7 5 0 0 77 12 2150
2017 Communications or public affairs 47 38 5 5 4 0 0 85 10 71
2017 Access to information and privacy 42 38 6 7 7 0 0 80 14 47
2017 Security 40 37 13 8 3 0 0 77 10 776
2017 Science and technology 36 42 9 7 6 0 0 78 13 122
2017 Legal services 45 36 6 7 4 0 0 82 12 47
2017 Administration and operations 27 40 14 10 8 0 0 67 19 943
2017 Human resources 38 39 10 10 3 0 0 77 13 432
2017 Financial management 34 47 10 7 3 0 0 80 10 153
2017 Procurement 35 39 26 0 0 0 0 74 0 34
2017 Real property 38 36 2 12 11 0 0 75 23 41
2017 Materiel management 21 53 13 4 8 0 0 74 12 24
2017 Information management 22 48 10 14 6 0 0 70 20 62
2017 Information technology 35 42 11 7 5 0 0 77 13 378
2017 Internal audit 44 49 3 0 4 0 0 93 4 25
2017 Evaluation 49 29 8 0 13 0 0 78 13 14
2017 Data sciences 39 35 15 11 0 0 0 74 11 29
2017 Policy 24 46 12 10 8 0 0 70 18 264
2017 Project management 23 38 10 16 13 0 0 61 29 164
2017 Other services to the public 38 31 19 7 4 0 0 70 11 247
2017 None of the above 36 38 13 7 6 0 0 74 13 797
2014 Client contact centre 25 42 17 7 7 1 1 68 14 192
2014 Federal regulators 38 38 13 6 5 0 0 76 11 183
2014 Compliance, inspection and enforcement 38 39 12 7 4 0 0 77 11 3078
2014 Communications or public affairs 40 39 7 9 5 0 0 79 14 118
2014 Access to information and privacy 38 42 4 6 10 0 0 80 16 49
2014 Security 41 39 10 7 3 0 0 80 10 993
2014 Science and technology 48 31 13 5 3 0 0 79 8 161
2014 Legal services 45 32 10 8 5 0 0 77 12 65
2014 Administration and operations 28 40 13 11 7 0 0 69 18 1222
2014 Human resources 37 40 11 8 4 0 0 77 12 479
2014 Financial management 31 44 13 10 2 0 0 75 12 235
2014 Procurement 33 48 8 5 5 0 0 81 11 38
2014 Real property 40 40 5 9 6 0 0 80 15 67
2014 Materiel management 32 30 24 6 8 0 0 63 13 37
2014 Information management 26 40 10 12 12 0 0 66 24 88
2014 Information technology 34 41 10 10 5 0 0 75 15 544
2014 Internal audit 32 37 13 3 15 0 0 69 18 30
2014 Evaluation 37 21 13 15 11 3 0 60 27 36
2014 Other services to the public 33 40 11 8 8 0 1 73 16 407
2014 None of the above 38 35 13 7 6 0 0 73 14 1160

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 43 13 9 8 0 0 71 17 142
2018 Federal regulators 40 34 10 9 7 0 0 74 16 91
2018 Compliance, inspection and enforcement 39 42 10 7 3 0 0 80 10 1918
2018 Communications or public affairs 48 39 7 5 1 0 0 87 6 84
2018 Access to information and privacy 41 38 9 5 6 0 0 79 12 49
2018 Security 36 44 10 7 3 0 0 80 10 661
2018 Science and technology 51 39 2 5 3 0 0 90 8 104
2018 Legal services 45 34 9 11 2 0 0 79 13 67
2018 Administration and operations 35 39 10 10 6 0 0 74 16 842
2018 Human resources 47 35 9 5 4 0 0 82 8 366
2018 Financial management 46 39 5 4 5 1 0 86 9 180
2018 Procurement 40 31 15 8 5 0 0 72 14 35
2018 Real property 45 29 10 11 5 0 0 74 16 43
2018 Materiel management 25 36 15 21 3 0 0 62 23 35
2018 Information management 28 45 8 10 9 0 0 74 18 58
2018 Information technology 37 40 11 7 5 0 0 77 12 306
2018 Internal audit 55 34 3 8 0 0 0 89 8 32
2018 Evaluation 55 29 0 11 5 0 0 84 16 16
2018 Data sciences 51 34 5 5 6 0 0 85 11 26
2018 Policy 31 42 11 9 7 0 0 73 16 207
2018 Project management 32 50 11 6 1 0 0 82 7 139
2018 Other services to the public 37 41 10 7 6 0 0 78 13 195
2018 None of the above 41 39 8 7 5 0 0 80 12 518
2017 Client contact centre 29 40 10 12 9 0 0 69 21 155
2017 Federal regulators 45 36 7 7 7 0 0 80 13 109
2017 Compliance, inspection and enforcement 39 42 9 6 5 0 0 81 10 2149
2017 Communications or public affairs 54 33 8 3 3 0 0 87 5 72
2017 Access to information and privacy 56 29 9 4 2 0 0 85 7 47
2017 Security 41 40 10 5 3 0 0 81 9 775
2017 Science and technology 45 35 12 2 6 0 0 79 9 122
2017 Legal services 53 31 7 5 4 0 0 83 10 46
2017 Administration and operations 33 38 11 10 7 0 0 71 18 942
2017 Human resources 44 37 9 7 3 0 0 81 10 431
2017 Financial management 46 33 8 8 4 0 0 80 12 153
2017 Procurement 48 29 8 15 0 0 0 77 15 34
2017 Real property 51 21 5 13 10 0 0 72 23 41
2017 Materiel management 29 51 12 0 8 0 0 79 8 24
2017 Information management 31 44 15 6 3 0 0 75 10 62
2017 Information technology 42 42 8 4 4 0 0 84 8 378
2017 Internal audit 52 44 4 0 0 0 0 96 0 25
2017 Evaluation 47 40 0 0 13 0 0 87 13 14
2017 Data sciences 49 39 0 12 0 0 0 88 12 29
2017 Policy 34 40 12 8 6 0 0 74 14 264
2017 Project management 29 47 8 9 7 0 0 76 16 164
2017 Other services to the public 40 38 11 6 5 0 0 78 11 249
2017 None of the above 36 41 11 6 5 0 0 78 12 797
2014 Client contact centre 33 35 15 9 7 1 1 69 16 192
2014 Federal regulators 41 40 8 9 2 0 0 81 11 183
2014 Compliance, inspection and enforcement 40 42 8 6 4 0 0 81 11 3078
2014 Communications or public affairs 54 28 9 6 4 0 0 82 9 118
2014 Access to information and privacy 47 39 6 2 6 0 0 86 8 49
2014 Security 42 39 10 6 3 0 0 81 10 992
2014 Science and technology 51 36 9 3 2 0 0 86 5 161
2014 Legal services 57 26 6 5 6 0 0 84 10 65
2014 Administration and operations 35 38 10 10 7 0 0 73 17 1223
2014 Human resources 45 38 8 5 4 0 0 83 9 480
2014 Financial management 35 49 7 7 3 0 0 84 9 235
2014 Procurement 33 48 10 3 5 0 0 81 8 38
2014 Real property 34 54 3 5 4 0 0 88 9 67
2014 Materiel management 35 41 8 11 2 2 0 78 14 37
2014 Information management 35 38 8 13 6 0 0 73 19 88
2014 Information technology 42 39 7 8 4 0 0 81 12 544
2014 Internal audit 38 24 23 7 7 0 0 62 15 30
2014 Evaluation 46 19 8 17 9 0 0 65 26 36
2014 Other services to the public 34 42 9 6 8 0 0 76 14 407
2014 None of the above 40 37 10 7 5 0 0 77 12 1157

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 22 19 17 28 3 0 34 46 143
2018 Federal regulators 4 12 22 21 40 2 0 16 62 92
2018 Compliance, inspection and enforcement 5 19 19 23 34 1 0 24 57 1933
2018 Communications or public affairs 18 27 15 28 10 0 1 46 39 85
2018 Access to information and privacy 24 30 10 18 14 4 0 56 33 49
2018 Security 10 20 16 22 31 0 0 30 53 669
2018 Science and technology 7 28 16 19 26 3 0 37 47 106
2018 Legal services 9 22 11 30 28 0 0 31 58 67
2018 Administration and operations 14 25 18 20 20 3 0 40 41 852
2018 Human resources 17 31 15 20 15 1 0 49 36 367
2018 Financial management 21 35 18 14 10 2 0 57 24 181
2018 Procurement 12 29 22 17 20 0 0 41 37 35
2018 Real property 18 33 15 6 28 0 0 51 35 44
2018 Materiel management 19 12 23 41 6 0 0 31 47 34
2018 Information management 16 21 21 17 23 2 0 38 40 59
2018 Information technology 9 22 21 20 25 2 0 32 47 308
2018 Internal audit 30 18 24 7 17 3 0 50 24 32
2018 Evaluation 24 47 0 13 11 5 0 75 25 16
2018 Data sciences 8 29 21 22 21 0 0 37 43 26
2018 Policy 8 19 16 25 31 1 1 27 57 209
2018 Project management 7 28 18 24 22 0 0 35 47 142
2018 Other services to the public 8 24 16 27 22 3 0 33 50 197
2018 None of the above 8 16 17 22 33 3 1 25 57 527
2017 Client contact centre 13 23 18 21 22 3 0 37 44 155
2017 Federal regulators 10 19 12 23 32 1 2 31 56 111
2017 Compliance, inspection and enforcement 5 17 16 24 35 2 0 23 61 2152
2017 Communications or public affairs 16 30 13 21 15 5 0 49 37 72
2017 Access to information and privacy 23 29 21 8 16 0 2 54 25 47
2017 Security 8 17 18 25 29 2 0 26 56 771
2017 Science and technology 12 26 22 15 22 2 1 39 38 122
2017 Legal services 16 15 13 22 29 5 0 33 53 47
2017 Administration and operations 12 23 18 24 20 2 1 37 45 943
2017 Human resources 12 29 16 23 15 5 0 43 40 430
2017 Financial management 11 29 14 21 21 3 0 42 44 153
2017 Procurement 18 27 19 12 15 9 0 49 29 34
2017 Real property 11 16 20 16 28 8 0 30 49 41
2017 Materiel management 14 41 25 9 8 4 0 57 17 24
2017 Information management 18 16 27 23 14 0 2 35 37 62
2017 Information technology 10 22 18 25 24 1 0 32 50 380
2017 Internal audit 28 36 17 9 2 4 4 69 12 25
2017 Evaluation 7 21 22 31 14 6 0 29 48 14
2017 Data sciences 24 23 11 36 6 0 0 47 42 29
2017 Policy 5 22 19 25 29 0 1 27 54 263
2017 Project management 6 22 15 34 24 0 0 28 57 164
2017 Other services to the public 6 23 11 21 35 2 1 31 58 250
2017 None of the above 8 22 14 23 31 1 1 31 55 798
2014 Client contact centre 12 23 21 16 20 5 2 38 39 193
2014 Federal regulators 9 22 12 24 30 2 1 32 56 183
2014 Compliance, inspection and enforcement 5 18 17 25 33 2 0 24 59 3078
2014 Communications or public affairs 14 28 15 18 21 4 0 44 40 118
2014 Access to information and privacy 30 33 16 14 6 0 0 63 21 49
2014 Security 8 22 18 23 28 1 0 30 51 992
2014 Science and technology 18 27 23 20 13 0 0 45 33 161
2014 Legal services 15 19 15 28 21 0 2 35 50 64
2014 Administration and operations 13 27 18 19 19 3 1 42 40 1220
2014 Human resources 15 29 18 22 14 2 0 45 37 478
2014 Financial management 19 29 17 17 15 4 0 50 33 236
2014 Procurement 21 32 20 11 11 5 0 56 23 38
2014 Real property 15 29 24 15 14 5 0 46 30 67
2014 Materiel management 19 33 29 10 8 0 0 52 18 37
2014 Information management 16 23 18 22 21 1 0 39 43 88
2014 Information technology 17 25 20 19 16 2 0 44 36 544
2014 Internal audit 15 26 39 7 7 7 0 44 14 30
2014 Evaluation 5 29 19 24 22 0 0 34 47 36
2014 Other services to the public 7 20 16 22 30 3 1 28 55 407
2014 None of the above 10 21 17 21 29 2 0 31 51 1158

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 23 17 16 28 2 1 36 46 143
2018 Federal regulators 9 13 12 18 47 2 0 22 66 91
2018 Compliance, inspection and enforcement 6 21 16 21 33 1 1 28 55 1934
2018 Communications or public affairs 25 24 12 20 16 1 1 50 37 85
2018 Access to information and privacy 29 27 10 14 17 1 1 58 32 49
2018 Security 10 22 18 17 31 1 1 33 49 667
2018 Science and technology 6 20 17 16 33 3 5 28 53 106
2018 Legal services 11 20 17 24 29 0 0 30 53 67
2018 Administration and operations 14 24 15 19 25 2 2 38 46 850
2018 Human resources 20 28 12 18 20 1 2 49 39 364
2018 Financial management 25 28 14 10 19 1 2 55 30 181
2018 Procurement 6 20 12 34 29 0 0 26 62 35
2018 Real property 15 21 27 9 28 0 0 36 37 44
2018 Materiel management 12 21 17 26 23 0 0 33 50 34
2018 Information management 11 23 10 14 41 1 0 34 55 59
2018 Information technology 8 18 16 19 37 2 1 27 57 309
2018 Internal audit 30 26 4 20 20 0 0 57 39 32
2018 Evaluation 16 50 5 19 5 0 5 69 25 16
2018 Data sciences 22 21 15 30 12 0 0 43 42 25
2018 Policy 15 16 13 24 28 1 2 32 54 211
2018 Project management 12 23 13 21 27 3 0 37 50 142
2018 Other services to the public 10 22 17 23 25 1 2 33 49 198
2018 None of the above 9 17 14 21 35 2 2 27 58 525
2017 Client contact centre 9 18 19 17 28 4 5 30 49 154
2017 Federal regulators 10 20 13 13 39 1 3 32 55 111
2017 Compliance, inspection and enforcement 7 19 14 20 36 2 1 27 58 2148
2017 Communications or public affairs 10 33 17 15 17 3 5 47 35 72
2017 Access to information and privacy 33 25 11 10 18 2 0 60 29 47
2017 Security 9 19 15 21 32 3 2 29 55 773
2017 Science and technology 6 23 12 23 33 1 2 30 58 122
2017 Legal services 10 18 15 22 27 4 5 30 53 47
2017 Administration and operations 10 21 15 21 29 2 3 32 52 944
2017 Human resources 17 26 13 20 22 3 1 44 43 430
2017 Financial management 17 27 14 15 21 4 2 46 39 154
2017 Procurement 18 18 17 20 18 6 4 40 42 34
2017 Real property 9 24 14 17 29 0 7 36 49 41
2017 Materiel management 13 30 16 17 25 0 0 43 41 24
2017 Information management 11 16 14 29 24 0 6 28 57 62
2017 Information technology 10 15 15 18 38 2 2 26 59 380
2017 Internal audit 24 31 12 18 11 0 4 57 30 25
2017 Evaluation 0 12 0 43 27 17 0 15 85 14
2017 Data sciences 15 22 21 30 8 5 0 38 40 29
2017 Policy 9 21 13 22 32 1 2 31 55 262
2017 Project management 8 27 13 20 30 1 1 36 51 164
2017 Other services to the public 9 13 17 23 33 3 3 23 59 250
2017 None of the above 10 18 12 21 34 2 3 29 58 799
2014 Client contact centre 10 20 17 16 29 5 3 33 49 193
2014 Federal regulators 13 16 16 23 29 2 2 30 54 183
2014 Compliance, inspection and enforcement 8 21 15 21 32 2 1 30 54 3078
2014 Communications or public affairs 11 32 7 22 21 4 3 45 47 118
2014 Access to information and privacy 20 37 16 6 18 0 2 59 25 49
2014 Security 11 23 16 18 30 1 1 35 49 992
2014 Science and technology 13 25 16 20 19 4 2 40 43 161
2014 Legal services 18 25 14 14 24 2 4 46 40 65
2014 Administration and operations 13 22 14 18 29 2 2 37 49 1222
2014 Human resources 14 28 15 18 20 4 2 44 40 479
2014 Financial management 16 29 14 16 19 5 1 48 37 236
2014 Procurement 16 34 8 11 29 2 0 51 40 38
2014 Real property 9 30 14 18 19 8 3 44 41 67
2014 Materiel management 19 21 14 22 16 5 3 43 41 37
2014 Information management 10 25 11 17 36 0 0 35 53 87
2014 Information technology 14 21 15 17 27 3 1 37 47 544
2014 Internal audit 25 9 29 17 20 0 0 34 37 30
2014 Evaluation 6 30 15 21 28 0 0 36 49 36
2014 Other services to the public 9 18 13 21 34 2 3 29 58 407
2014 None of the above 10 19 16 21 31 2 2 31 53 1160

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 34 15 17 17 0 1 51 35 138
2018 Federal regulators 9 21 23 21 26 0 0 30 47 92
2018 Compliance, inspection and enforcement 11 29 16 20 24 0 0 41 44 1935
2018 Communications or public affairs 27 42 13 13 5 0 0 69 18 85
2018 Access to information and privacy 30 42 9 11 9 0 0 72 19 48
2018 Security 15 29 14 21 21 0 0 43 42 660
2018 Science and technology 24 40 17 11 7 0 0 65 18 105
2018 Legal services 18 38 12 18 13 0 0 57 31 67
2018 Administration and operations 22 39 13 15 10 0 1 62 25 846
2018 Human resources 34 37 12 9 7 0 0 71 17 366
2018 Financial management 31 42 11 11 4 0 0 74 15 177
2018 Procurement 14 44 14 12 15 0 0 59 27 34
2018 Real property 28 37 14 12 9 0 0 65 21 44
2018 Materiel management 15 50 16 12 8 0 0 64 20 35
2018 Information management 22 47 9 18 4 0 0 69 22 60
2018 Information technology 24 39 16 10 11 0 0 62 21 307
2018 Internal audit 40 18 16 9 17 0 0 58 26 32
2018 Evaluation 56 33 6 0 6 0 0 89 6 15
2018 Data sciences 47 38 6 5 5 0 0 85 9 26
2018 Policy 21 37 12 22 8 0 0 58 30 208
2018 Project management 24 45 11 14 5 0 0 69 20 142
2018 Other services to the public 12 32 15 21 20 0 0 44 41 196
2018 None of the above 13 33 14 17 23 0 0 46 40 519
2017 Client contact centre 17 28 19 20 17 0 0 45 37 153
2017 Federal regulators 16 28 10 24 21 0 0 44 45 110
2017 Compliance, inspection and enforcement 10 30 14 23 23 0 0 40 46 2137
2017 Communications or public affairs 29 45 14 10 3 0 0 74 13 72
2017 Access to information and privacy 25 26 21 18 9 0 0 51 27 46
2017 Security 14 30 16 21 19 0 0 44 40 774
2017 Science and technology 21 42 19 10 8 0 0 63 18 121
2017 Legal services 12 35 17 19 17 0 0 47 36 47
2017 Administration and operations 19 40 14 14 12 0 0 60 26 937
2017 Human resources 29 38 13 12 7 0 0 68 19 427
2017 Financial management 23 39 17 14 6 2 0 63 20 153
2017 Procurement 33 35 13 9 7 3 0 70 16 32
2017 Real property 32 32 10 17 10 0 0 64 26 41
2017 Materiel management 33 59 4 0 4 0 0 92 4 24
2017 Information management 21 52 12 11 3 0 0 73 14 62
2017 Information technology 23 39 15 13 10 0 0 62 23 379
2017 Internal audit 39 41 9 5 7 0 0 80 12 24
2017 Evaluation 35 19 11 29 6 0 0 55 35 14
2017 Data sciences 47 43 7 3 0 0 0 90 3 29
2017 Policy 19 43 14 12 11 1 0 62 24 264
2017 Project management 20 41 13 17 8 0 0 62 25 164
2017 Other services to the public 11 28 18 18 26 0 0 39 43 249
2017 None of the above 16 33 13 19 18 0 1 49 37 796
2014 Client contact centre 14 33 21 15 15 0 1 47 31 192
2014 Federal regulators 11 39 14 18 18 0 0 50 36 183
2014 Compliance, inspection and enforcement 10 29 14 21 25 0 0 39 47 3080
2014 Communications or public affairs 18 38 13 15 15 1 0 57 29 118
2014 Access to information and privacy 32 33 19 10 6 0 0 65 16 49
2014 Security 12 31 16 19 22 1 0 44 41 993
2014 Science and technology 26 40 14 14 6 0 0 66 20 161
2014 Legal services 12 40 19 15 15 0 0 52 29 65
2014 Administration and operations 18 41 14 16 10 1 0 60 26 1222
2014 Human resources 22 43 13 12 10 0 0 66 22 480
2014 Financial management 26 44 10 11 7 1 1 72 18 236
2014 Procurement 15 53 5 21 5 0 0 69 26 38
2014 Real property 19 28 17 20 16 0 0 48 35 67
2014 Materiel management 29 40 11 14 5 0 0 70 19 37
2014 Information management 25 40 15 11 10 0 0 65 20 88
2014 Information technology 21 41 15 13 10 0 0 62 23 544
2014 Internal audit 23 36 13 14 15 0 0 59 29 30
2014 Evaluation 11 47 8 22 12 0 0 58 34 36
2014 Other services to the public 13 31 15 17 23 0 0 44 41 407
2014 None of the above 13 34 17 17 18 0 0 47 36 1160

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 32 15 12 19 0 1 54 31 137
2018 Federal regulators 9 23 14 21 32 0 0 32 54 92
2018 Compliance, inspection and enforcement 13 26 18 20 23 0 0 39 43 1928
2018 Communications or public affairs 35 33 15 11 5 0 0 68 16 84
2018 Access to information and privacy 36 41 11 4 6 0 2 79 10 49
2018 Security 16 28 16 19 21 0 0 45 40 653
2018 Science and technology 23 35 19 12 9 0 1 59 22 104
2018 Legal services 23 31 18 19 9 0 0 54 28 67
2018 Administration and operations 27 39 14 12 9 0 0 65 20 845
2018 Human resources 38 37 10 9 6 0 0 74 15 365
2018 Financial management 36 36 15 5 7 0 0 73 12 179
2018 Procurement 29 39 15 6 11 0 0 68 17 34
2018 Real property 36 32 15 14 2 0 0 68 16 42
2018 Materiel management 20 35 34 9 2 0 0 56 11 35
2018 Information management 24 48 9 12 7 0 0 72 19 59
2018 Information technology 23 35 19 9 12 0 0 59 21 302
2018 Internal audit 32 35 14 6 14 0 0 67 20 32
2018 Evaluation 52 28 6 8 6 0 0 80 14 15
2018 Data sciences 56 31 8 6 0 0 0 86 6 26
2018 Policy 21 33 17 14 15 0 0 54 30 206
2018 Project management 31 36 22 4 7 0 0 67 11 140
2018 Other services to the public 14 32 19 18 17 0 0 46 35 196
2018 None of the above 15 30 18 15 21 0 0 46 37 514
2017 Client contact centre 17 32 20 16 16 0 0 49 32 152
2017 Federal regulators 16 22 12 26 24 0 0 38 50 110
2017 Compliance, inspection and enforcement 12 25 19 21 22 0 0 38 43 2137
2017 Communications or public affairs 32 42 12 13 1 0 0 73 15 72
2017 Access to information and privacy 32 34 14 14 6 0 0 65 20 47
2017 Security 17 25 19 18 20 0 0 42 38 773
2017 Science and technology 29 37 12 13 8 0 0 66 21 121
2017 Legal services 14 37 22 12 15 0 0 51 27 47
2017 Administration and operations 25 35 17 13 10 0 0 60 23 937
2017 Human resources 35 34 15 10 6 0 0 69 16 428
2017 Financial management 30 36 15 12 6 0 1 67 18 153
2017 Procurement 45 34 16 3 0 3 0 81 3 33
2017 Real property 32 26 10 19 12 0 0 58 31 41
2017 Materiel management 33 47 12 4 4 0 0 79 8 24
2017 Information management 35 44 14 6 2 0 0 78 8 62
2017 Information technology 27 32 18 13 10 0 0 59 23 379
2017 Internal audit 46 39 9 0 7 0 0 85 7 24
2017 Evaluation 25 45 8 16 6 0 0 69 22 14
2017 Data sciences 51 40 7 0 2 0 0 90 2 29
2017 Policy 22 33 15 15 14 1 1 56 29 264
2017 Project management 24 35 16 16 8 1 0 59 24 164
2017 Other services to the public 15 21 21 17 25 0 0 37 42 249
2017 None of the above 18 30 17 17 18 0 0 48 35 797
2014 Client contact centre 17 27 25 18 12 0 1 45 30 192
2014 Federal regulators 17 34 17 18 14 0 0 51 32 183
2014 Compliance, inspection and enforcement 13 28 17 19 23 0 0 40 42 3077
2014 Communications or public affairs 26 38 9 15 12 0 1 64 26 118
2014 Access to information and privacy 44 19 13 19 4 0 2 65 23 49
2014 Security 17 29 18 17 19 0 0 46 36 993
2014 Science and technology 36 34 11 12 6 0 0 71 18 161
2014 Legal services 18 36 19 16 11 0 0 54 27 65
2014 Administration and operations 26 38 15 12 9 0 0 64 21 1222
2014 Human resources 30 39 15 10 6 0 0 69 16 477
2014 Financial management 31 38 14 9 8 0 0 69 17 235
2014 Procurement 23 53 11 8 3 3 0 78 11 38
2014 Real property 17 36 25 14 7 0 2 53 21 67
2014 Materiel management 41 29 20 8 3 0 0 70 11 37
2014 Information management 28 44 8 10 11 0 0 72 20 88
2014 Information technology 24 36 16 14 10 0 0 61 23 544
2014 Internal audit 32 20 24 10 14 0 0 52 24 30
2014 Evaluation 14 39 16 8 22 0 0 53 30 36
2014 Other services to the public 16 29 19 12 22 1 0 45 35 407
2014 None of the above 18 31 18 15 17 0 0 50 32 1159

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 31 17 14 15 1 1 53 30 139
2018 Federal regulators 16 23 17 25 18 0 0 40 43 93
2018 Compliance, inspection and enforcement 14 28 21 19 17 0 0 43 36 1933
2018 Communications or public affairs 31 31 16 19 3 0 0 62 22 85
2018 Access to information and privacy 40 36 10 6 8 0 0 76 14 49
2018 Security 18 28 21 17 15 1 0 47 32 660
2018 Science and technology 22 35 16 19 7 1 0 57 26 105
2018 Legal services 22 25 16 22 13 2 0 48 36 64
2018 Administration and operations 24 39 17 12 7 0 0 63 19 847
2018 Human resources 31 38 12 13 6 0 0 69 18 365
2018 Financial management 35 37 13 7 7 1 0 73 14 179
2018 Procurement 18 42 6 21 14 0 0 60 34 35
2018 Real property 27 28 17 13 15 0 0 55 28 44
2018 Materiel management 15 49 26 3 8 0 0 64 11 35
2018 Information management 23 32 23 8 12 2 0 56 20 60
2018 Information technology 22 35 16 12 14 0 0 57 27 305
2018 Internal audit 34 18 22 16 9 0 0 53 25 32
2018 Evaluation 52 34 0 8 6 0 0 86 14 15
2018 Data sciences 56 34 3 0 8 0 0 89 8 26
2018 Policy 22 25 19 21 11 0 1 48 33 207
2018 Project management 21 39 24 12 4 0 0 60 16 140
2018 Other services to the public 18 31 24 14 12 0 0 49 27 196
2018 None of the above 16 31 19 16 18 0 0 47 34 514
2017 Client contact centre 18 30 26 17 9 0 0 47 26 154
2017 Federal regulators 18 28 15 20 20 0 0 45 40 109
2017 Compliance, inspection and enforcement 12 30 20 21 17 0 0 43 37 2137
2017 Communications or public affairs 31 36 15 13 4 2 0 68 17 72
2017 Access to information and privacy 34 34 19 11 2 0 0 68 13 47
2017 Security 17 32 19 17 14 0 0 48 32 774
2017 Science and technology 23 36 18 13 9 0 0 59 23 121
2017 Legal services 14 35 25 11 15 0 0 49 26 47
2017 Administration and operations 25 35 17 13 8 0 0 61 22 936
2017 Human resources 31 36 12 11 9 0 0 67 20 428
2017 Financial management 30 35 15 14 6 0 1 65 21 153
2017 Procurement 31 24 27 10 6 3 0 56 16 33
2017 Real property 27 39 15 10 10 0 0 66 19 41
2017 Materiel management 34 22 27 4 13 0 0 56 17 23
2017 Information management 26 35 14 18 7 0 0 61 25 62
2017 Information technology 23 37 16 13 11 0 0 60 24 378
2017 Internal audit 39 47 4 6 4 0 0 86 10 24
2017 Evaluation 18 35 22 19 6 0 0 54 25 14
2017 Data sciences 42 47 9 3 0 0 0 89 3 29
2017 Policy 20 31 19 15 13 1 1 52 29 264
2017 Project management 20 38 18 16 8 1 0 58 24 164
2017 Other services to the public 17 28 19 15 21 0 0 45 36 247
2017 None of the above 17 33 17 17 15 0 0 51 32 796
2014 Client contact centre 18 36 17 14 14 0 1 55 28 192
2014 Federal regulators 15 33 18 21 11 1 1 49 32 183
2014 Compliance, inspection and enforcement 13 32 19 19 16 0 0 45 35 3076
2014 Communications or public affairs 30 32 13 16 9 1 1 63 25 118
2014 Access to information and privacy 43 31 17 6 4 0 0 73 10 49
2014 Security 18 34 20 14 14 0 0 52 28 992
2014 Science and technology 30 41 13 10 5 0 0 71 15 161
2014 Legal services 26 32 20 9 14 0 0 58 22 65
2014 Administration and operations 26 38 16 11 9 0 0 64 20 1223
2014 Human resources 28 41 11 12 9 0 0 69 20 480
2014 Financial management 24 39 19 11 7 0 0 63 18 236
2014 Procurement 28 32 19 8 13 0 0 60 21 38
2014 Real property 18 39 15 12 14 0 2 58 27 67
2014 Materiel management 30 30 35 5 0 0 0 59 5 37
2014 Information management 27 36 16 13 7 1 0 64 20 88
2014 Information technology 23 37 17 14 9 0 0 61 23 544
2014 Internal audit 25 23 28 17 7 0 0 47 25 30
2014 Evaluation 5 46 25 8 14 2 0 52 23 36
2014 Other services to the public 19 31 21 12 17 1 0 50 29 405
2014 None of the above 17 33 21 15 14 0 0 50 29 1159

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 24 31 12 17 3 0 38 30 143
2018 Federal regulators 6 16 20 24 32 2 0 23 57 92
2018 Compliance, inspection and enforcement 5 24 25 22 22 2 0 30 45 1936
2018 Communications or public affairs 20 38 22 17 3 0 0 58 20 86
2018 Access to information and privacy 21 33 27 13 4 2 0 55 17 49
2018 Security 10 25 25 18 20 1 0 36 39 668
2018 Science and technology 11 31 27 11 14 5 0 44 27 106
2018 Legal services 14 17 25 24 19 2 0 31 44 67
2018 Administration and operations 15 31 25 14 11 4 1 48 25 852
2018 Human resources 19 39 21 9 8 4 0 61 18 367
2018 Financial management 23 39 23 6 4 4 0 65 11 180
2018 Procurement 9 43 17 20 11 0 0 52 31 35
2018 Real property 21 32 16 19 9 3 0 55 29 44
2018 Materiel management 16 35 38 6 6 0 0 50 12 34
2018 Information management 13 33 20 19 9 6 0 49 29 59
2018 Information technology 8 35 30 12 11 5 0 45 24 309
2018 Internal audit 27 33 18 7 11 3 0 62 19 32
2018 Evaluation 21 36 26 5 5 5 0 61 11 16
2018 Data sciences 11 51 20 14 5 0 0 62 18 26
2018 Policy 13 26 29 15 16 1 0 39 32 210
2018 Project management 7 40 26 15 8 4 0 49 24 142
2018 Other services to the public 8 27 24 20 18 3 0 36 39 197
2018 None of the above 7 24 24 17 24 4 1 33 42 526
2017 Client contact centre 9 17 32 16 19 6 1 28 38 155
2017 Federal regulators 9 23 17 24 25 1 1 33 51 111
2017 Compliance, inspection and enforcement 6 21 22 22 25 4 0 28 49 2148
2017 Communications or public affairs 19 41 15 14 5 6 0 64 20 72
2017 Access to information and privacy 16 41 18 7 13 4 0 60 21 47
2017 Security 9 22 22 21 21 4 1 32 44 775
2017 Science and technology 10 33 25 16 11 5 1 46 28 122
2017 Legal services 17 17 21 22 15 8 0 37 40 47
2017 Administration and operations 12 29 25 17 13 4 1 43 31 942
2017 Human resources 18 37 21 13 6 4 0 58 21 429
2017 Financial management 15 33 27 11 10 4 0 50 22 153
2017 Procurement 23 33 30 3 2 9 0 61 6 34
2017 Real property 14 22 27 12 17 8 0 39 31 41
2017 Materiel management 8 37 29 10 12 4 0 47 23 24
2017 Information management 19 31 30 10 6 2 3 52 16 61
2017 Information technology 11 26 28 14 16 5 1 39 32 379
2017 Internal audit 32 39 16 3 6 0 4 74 10 25
2017 Evaluation 0 41 8 15 19 16 0 50 40 14
2017 Data sciences 22 39 23 15 0 0 0 62 15 29
2017 Policy 8 28 25 21 13 4 0 38 36 264
2017 Project management 6 34 24 18 12 6 1 43 32 163
2017 Other services to the public 7 19 18 23 28 4 1 28 53 249
2017 None of the above 9 28 21 19 19 3 1 38 40 798

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 32 14 9 9 1 1 66 19 143
2018 Federal regulators 19 31 15 16 18 0 0 51 35 92
2018 Compliance, inspection and enforcement 19 32 17 16 15 0 0 51 32 1940
2018 Communications or public affairs 32 39 12 12 5 0 0 71 17 83
2018 Access to information and privacy 53 35 2 6 4 0 0 88 10 50
2018 Security 22 32 15 15 16 0 0 54 31 664
2018 Science and technology 35 42 13 6 2 2 0 78 9 106
2018 Legal services 33 27 10 19 11 0 0 60 29 67
2018 Administration and operations 37 35 11 11 6 0 1 72 17 851
2018 Human resources 41 33 8 11 6 0 0 75 17 370
2018 Financial management 47 32 10 3 7 1 0 79 11 181
2018 Procurement 43 32 6 8 11 0 0 75 19 35
2018 Real property 25 33 12 13 16 0 0 58 29 44
2018 Materiel management 26 32 23 10 9 0 0 58 19 35
2018 Information management 27 31 19 15 3 4 0 60 20 59
2018 Information technology 38 29 17 8 7 0 0 67 16 309
2018 Internal audit 52 23 8 4 12 0 0 75 17 32
2018 Evaluation 55 37 0 8 0 0 0 92 8 16
2018 Data sciences 68 27 5 0 0 0 0 95 0 26
2018 Policy 35 32 10 14 7 0 1 68 22 207
2018 Project management 37 38 12 6 7 0 0 75 13 139
2018 Other services to the public 22 30 17 14 17 0 0 52 31 197
2018 None of the above 26 32 14 13 14 0 0 59 27 527
2017 Client contact centre 25 33 14 13 13 0 2 59 27 155
2017 Federal regulators 19 25 12 18 26 0 0 44 44 111
2017 Compliance, inspection and enforcement 18 28 15 16 23 0 0 46 39 2151
2017 Communications or public affairs 42 39 8 9 2 0 0 81 11 72
2017 Access to information and privacy 37 44 9 4 4 2 0 83 9 47
2017 Security 18 32 14 14 20 1 0 51 35 775
2017 Science and technology 47 30 9 10 4 0 1 77 14 122
2017 Legal services 26 26 22 15 11 0 0 52 26 46
2017 Administration and operations 32 35 12 12 9 1 1 68 21 942
2017 Human resources 39 32 10 11 7 0 1 72 18 432
2017 Financial management 39 28 14 10 9 1 0 67 19 153
2017 Procurement 53 38 3 0 3 3 0 94 3 34
2017 Real property 29 25 22 10 12 0 2 56 22 41
2017 Materiel management 41 37 4 9 8 0 0 78 17 24
2017 Information management 51 29 5 10 5 0 0 80 15 62
2017 Information technology 38 31 11 10 9 0 0 70 19 379
2017 Internal audit 55 33 12 0 0 0 0 88 0 25
2017 Evaluation 36 14 7 21 12 0 11 56 36 14
2017 Data sciences 62 27 5 6 0 0 0 89 6 29
2017 Policy 31 36 8 13 10 0 1 69 23 263
2017 Project management 29 42 9 12 8 0 0 72 19 164
2017 Other services to the public 20 26 16 14 23 0 0 47 37 248
2017 None of the above 25 30 14 13 17 0 0 56 30 797
2014 Client contact centre 29 32 14 12 9 1 4 63 22 192
2014 Federal regulators 23 31 14 14 17 1 0 54 31 183
2014 Compliance, inspection and enforcement 17 29 16 17 20 0 0 47 37 3077
2014 Communications or public affairs 39 32 9 11 8 0 1 71 20 118
2014 Access to information and privacy 51 33 8 6 2 0 0 83 8 49
2014 Security 20 31 17 15 17 0 0 51 32 992
2014 Science and technology 39 32 16 9 5 0 1 71 14 161
2014 Legal services 28 39 7 8 19 0 0 66 26 65
2014 Administration and operations 33 34 14 10 8 0 1 68 18 1223
2014 Human resources 37 34 9 12 9 0 0 71 20 480
2014 Financial management 35 34 13 9 8 1 0 70 17 235
2014 Procurement 33 42 8 3 13 0 0 76 16 38
2014 Real property 28 39 12 11 9 2 0 68 19 67
2014 Materiel management 27 38 13 19 0 0 3 67 19 37
2014 Information management 38 28 10 14 9 0 0 66 23 88
2014 Information technology 35 38 11 11 5 0 0 73 16 541
2014 Internal audit 29 29 24 15 3 0 0 58 18 30
2014 Evaluation 21 41 14 16 8 0 0 62 24 36
2014 Other services to the public 20 29 14 16 19 0 2 50 36 407
2014 None of the above 24 31 13 17 14 1 1 56 31 1159

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 28 11 3 1 0 1 85 4 144
2018 Federal regulators 31 32 21 9 2 0 5 66 11 92
2018 Compliance, inspection and enforcement 33 35 17 8 5 0 2 69 13 1937
2018 Communications or public affairs 37 30 20 9 4 0 0 67 13 86
2018 Access to information and privacy 41 26 16 11 6 0 0 67 17 50
2018 Security 34 36 18 6 4 0 2 72 10 668
2018 Science and technology 29 33 18 12 5 1 1 64 18 106
2018 Legal services 30 31 20 11 8 2 0 61 19 66
2018 Administration and operations 42 30 17 7 3 0 1 72 11 852
2018 Human resources 33 25 19 12 10 0 0 59 22 367
2018 Financial management 36 30 19 8 7 0 0 66 16 180
2018 Procurement 17 32 25 8 17 0 0 50 26 35
2018 Real property 17 32 16 25 9 0 0 49 34 44
2018 Materiel management 39 45 8 6 3 0 0 83 9 35
2018 Information management 31 38 21 7 2 0 0 70 9 60
2018 Information technology 35 32 17 10 5 1 1 68 15 311
2018 Internal audit 49 29 17 5 0 0 0 77 5 31
2018 Evaluation 58 37 5 0 0 0 0 95 0 16
2018 Data sciences 48 41 8 3 0 0 0 89 3 26
2018 Policy 37 32 18 8 5 0 0 69 14 209
2018 Project management 32 33 20 9 5 0 0 66 14 142
2018 Other services to the public 37 35 16 6 4 1 3 74 10 197
2018 None of the above 31 37 15 8 7 0 2 70 15 525
2017 Client contact centre 44 32 13 5 2 0 4 80 7 155
2017 Federal regulators 36 31 16 4 6 1 5 72 11 111
2017 Compliance, inspection and enforcement 35 33 17 7 3 0 4 71 11 2149
2017 Communications or public affairs 47 29 15 8 1 0 0 76 9 72
2017 Access to information and privacy 31 31 23 6 8 0 0 62 15 47
2017 Security 34 39 15 6 3 0 1 75 10 776
2017 Science and technology 41 31 13 6 8 0 1 74 14 122
2017 Legal services 20 39 26 9 6 0 0 60 14 47
2017 Administration and operations 39 34 15 6 3 0 1 75 10 943
2017 Human resources 28 33 20 11 7 0 0 61 18 432
2017 Financial management 39 34 14 9 4 0 1 73 13 154
2017 Procurement 32 29 18 6 12 0 4 63 18 33
2017 Real property 27 47 16 7 0 0 2 76 7 41
2017 Materiel management 50 37 8 4 0 0 0 88 4 24
2017 Information management 38 44 8 8 0 0 1 84 9 62
2017 Information technology 42 32 14 7 5 1 1 74 12 380
2017 Internal audit 72 19 4 5 0 0 0 91 5 25
2017 Evaluation 54 14 20 6 6 0 0 68 12 14
2017 Data sciences 54 29 15 2 0 0 0 83 2 29
2017 Policy 38 35 16 7 4 0 0 73 12 264
2017 Project management 33 39 16 6 5 0 0 73 11 164
2017 Other services to the public 41 35 15 3 1 0 5 80 4 249
2017 None of the above 36 32 15 8 4 0 4 71 13 801
2014 Client contact centre 45 26 14 6 7 1 1 72 13 192
2014 Federal regulators 29 35 20 8 6 0 2 65 15 183
2014 Compliance, inspection and enforcement 32 33 19 7 5 0 2 67 13 3080
2014 Communications or public affairs 37 26 26 6 5 0 0 63 11 118
2014 Access to information and privacy 34 33 18 13 2 0 0 67 15 49
2014 Security 31 35 21 6 5 0 1 68 11 993
2014 Science and technology 32 35 16 11 5 0 1 67 16 161
2014 Legal services 26 35 24 8 3 0 4 63 11 65
2014 Administration and operations 35 34 18 7 4 0 1 70 11 1222
2014 Human resources 27 32 22 11 8 0 0 58 20 480
2014 Financial management 30 36 18 11 5 0 0 65 16 236
2014 Procurement 18 21 23 21 14 0 3 41 35 38
2014 Real property 26 29 23 14 7 0 1 56 21 67
2014 Materiel management 44 22 31 2 0 0 0 66 2 37
2014 Information management 31 43 16 6 3 0 1 75 9 88
2014 Information technology 33 38 15 10 4 0 0 71 14 544
2014 Internal audit 35 37 18 3 3 0 3 75 6 30
2014 Evaluation 30 37 20 8 5 0 0 67 13 36
2014 Other services to the public 40 30 16 6 5 0 2 72 12 407
2014 None of the above 31 31 21 9 6 0 2 63 16 1160

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 36 38 26 143
2018 Federal regulators 28 35 37 93
2018 Compliance, inspection and enforcement 24 40 36 1948
2018 Communications or public affairs 38 28 34 86
2018 Access to information and privacy 35 34 32 49
2018 Security 25 41 35 665
2018 Science and technology 26 30 44 106
2018 Legal services 37 32 31 67
2018 Administration and operations 34 30 37 851
2018 Human resources 33 33 34 368
2018 Financial management 37 32 31 182
2018 Procurement 48 14 38 35
2018 Real property 43 17 39 43
2018 Materiel management 28 18 53 35
2018 Information management 28 22 51 59
2018 Information technology 34 27 39 311
2018 Internal audit 33 25 42 32
2018 Evaluation 42 16 42 16
2018 Data sciences 41 22 37 26
2018 Policy 41 23 36 210
2018 Project management 34 21 45 142
2018 Other services to the public 21 43 36 197
2018 None of the above 26 35 39 528
2017 Client contact centre 36 36 28 155
2017 Federal regulators 20 40 39 111
2017 Compliance, inspection and enforcement 24 38 37 2144
2017 Communications or public affairs 33 28 38 72
2017 Access to information and privacy 28 30 42 47
2017 Security 25 42 33 774
2017 Science and technology 30 30 40 122
2017 Legal services 28 23 50 47
2017 Administration and operations 34 31 35 941
2017 Human resources 35 28 36 431
2017 Financial management 46 25 29 154
2017 Procurement 23 26 51 34
2017 Real property 39 28 33 41
2017 Materiel management 21 29 50 24
2017 Information management 44 17 39 62
2017 Information technology 35 25 40 380
2017 Internal audit 32 44 25 25
2017 Evaluation 34 7 60 14
2017 Data sciences 21 26 53 29
2017 Policy 45 20 35 264
2017 Project management 47 19 35 164
2017 Other services to the public 17 43 40 250
2017 None of the above 25 37 38 798
2014 Client contact centre 33 33 34 193
2014 Federal regulators 25 40 34 183
2014 Compliance, inspection and enforcement 22 41 36 3079
2014 Communications or public affairs 33 24 43 118
2014 Access to information and privacy 27 30 43 49
2014 Security 24 44 32 993
2014 Science and technology 26 34 40 161
2014 Legal services 19 41 39 65
2014 Administration and operations 32 31 36 1220
2014 Human resources 40 25 35 480
2014 Financial management 43 22 35 236
2014 Procurement 40 23 37 38
2014 Real property 48 17 35 67
2014 Materiel management 32 47 22 37
2014 Information management 33 31 36 88
2014 Information technology 30 30 40 544
2014 Internal audit 37 28 36 30
2014 Evaluation 58 9 33 36
2014 Other services to the public 22 42 37 407
2014 None of the above 29 35 37 1156

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 13 26 33 12 5 10 51
2018 Federal regulators 4 37 47 12 0 0 26
2018 Compliance, inspection and enforcement 21 34 28 9 4 4 461
2018 Communications or public affairs 5 27 46 0 16 6 33
2018 Access to information and privacy 13 36 34 0 17 0 18
2018 Security 16 35 29 10 6 4 167
2018 Science and technology 30 9 42 11 2 5 28
2018 Legal services 20 36 33 0 7 4 25
2018 Administration and operations 18 32 31 3 9 6 287
2018 Human resources 11 28 39 4 12 5 119
2018 Financial management 21 20 44 7 0 7 66
2018 Procurement 6 17 71 0 0 6 17
2018 Real property 11 18 60 5 0 5 18
2018 Materiel management 0 10 79 0 10 0 10
2018 Information management 25 19 49 0 7 0 16
2018 Information technology 21 16 58 1 1 3 104
2018 Internal audit 12 19 60 0 0 9 11
2018 Data sciences 11 16 55 11 0 7 11
2018 Policy 16 24 51 4 3 3 91
2018 Project management 15 35 42 2 2 4 51
2018 Other services to the public 17 34 18 13 10 7 40
2018 None of the above 16 36 27 8 6 7 141
2017 Client contact centre 22 25 28 10 4 11 57
2017 Federal regulators 11 13 51 13 11 0 23
2017 Compliance, inspection and enforcement 18 27 30 14 4 6 518
2017 Communications or public affairs 8 16 56 4 16 0 24
2017 Access to information and privacy 0 15 76 9 0 0 13
2017 Security 14 24 37 13 4 7 196
2017 Science and technology 8 4 78 2 4 5 34
2017 Legal services 23 6 39 0 19 12 13
2017 Administration and operations 19 26 33 7 10 6 322
2017 Human resources 14 32 35 5 8 7 150
2017 Financial management 11 22 52 2 2 11 71
2017 Real property 19 6 53 6 9 6 16
2017 Information management 23 15 51 0 9 3 27
2017 Information technology 15 19 53 5 3 6 135
2017 Policy 12 22 56 4 3 4 123
2017 Project management 4 30 57 8 0 1 77
2017 Other services to the public 12 38 19 17 8 7 42
2017 None of the above 20 24 32 9 7 8 203
2014 Client contact centre 24 21 36 9 9999 11 65
2014 Federal regulators 30 28 27 9 9999 6 48
2014 Compliance, inspection and enforcement 15 39 26 11 9999 9 697
2014 Communications or public affairs 7 23 53 2 9999 15 40
2014 Access to information and privacy 8 46 31 8 9999 8 13
2014 Security 10 45 30 9 9999 5 247
2014 Science and technology 18 41 31 7 9999 3 41
2014 Legal services 16 32 16 13 9999 23 12
2014 Administration and operations 14 41 25 10 9999 10 398
2014 Human resources 11 35 46 4 9999 4 192
2014 Financial management 11 21 54 5 9999 8 104
2014 Procurement 20 14 60 0 9999 6 15
2014 Real property 18 10 57 6 9999 9 32
2014 Materiel management 8 24 43 8 9999 18 12
2014 Information management 20 32 37 7 9999 4 29
2014 Information technology 7 32 47 8 9999 5 163
2014 Internal audit 17 29 28 0 9999 26 11
2014 Evaluation 10 28 50 8 9999 4 22
2014 Other services to the public 15 46 21 7 9999 10 89
2014 None of the above 11 42 31 8 9999 8 339
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 40 14 7 10 0 0 69 17 139
2018 Federal regulators 25 35 15 11 14 0 0 61 24 92
2018 Compliance, inspection and enforcement 22 42 15 12 8 0 0 65 20 1938
2018 Communications or public affairs 39 40 10 8 2 0 0 80 10 85
2018 Access to information and privacy 57 30 6 0 6 0 0 87 6 49
2018 Security 25 39 16 13 7 0 0 64 20 667
2018 Science and technology 36 46 7 8 3 0 0 82 11 104
2018 Legal services 44 33 6 10 6 0 0 78 16 67
2018 Administration and operations 34 43 12 7 4 0 0 77 12 849
2018 Human resources 43 40 9 5 3 0 0 83 8 367
2018 Financial management 42 42 8 5 2 1 0 85 7 178
2018 Procurement 34 49 9 5 3 0 0 83 8 35
2018 Real property 35 49 9 0 7 0 0 84 7 44
2018 Materiel management 43 42 12 3 0 0 0 85 3 35
2018 Information management 36 48 9 7 0 0 0 84 7 60
2018 Information technology 34 44 10 8 3 0 0 79 12 306
2018 Internal audit 44 34 12 3 7 0 0 78 10 32
2018 Evaluation 83 6 0 6 6 0 0 89 11 15
2018 Data sciences 45 39 7 9 0 0 0 84 9 26
2018 Policy 33 41 13 7 6 0 0 73 14 209
2018 Project management 37 44 11 4 4 0 0 81 8 142
2018 Other services to the public 28 46 10 8 8 0 0 74 16 198
2018 None of the above 29 36 14 11 10 0 0 65 21 522
2017 Client contact centre 28 38 18 8 7 0 0 66 16 154
2017 Federal regulators 26 27 14 16 16 1 0 54 32 111
2017 Compliance, inspection and enforcement 20 38 16 13 12 1 0 59 25 2148
2017 Communications or public affairs 34 43 10 9 4 0 0 77 14 71
2017 Access to information and privacy 38 51 4 5 2 0 0 89 7 47
2017 Security 25 36 16 12 11 0 0 61 23 772
2017 Science and technology 36 38 16 4 5 0 0 74 9 122
2017 Legal services 25 31 25 15 4 0 0 56 19 47
2017 Administration and operations 30 42 12 9 6 1 0 72 15 940
2017 Human resources 37 42 11 7 3 0 0 79 10 431
2017 Financial management 35 44 8 7 5 0 0 79 13 154
2017 Procurement 44 36 14 0 6 0 0 79 6 34
2017 Real property 30 41 14 5 10 0 0 71 15 41
2017 Materiel management 32 51 12 4 0 0 0 84 4 24
2017 Information management 42 39 14 5 0 0 0 81 5 62
2017 Information technology 34 40 10 10 6 0 0 74 16 380
2017 Internal audit 68 28 0 4 0 0 0 96 4 25
2017 Evaluation 44 29 8 13 6 0 0 73 19 14
2017 Data sciences 55 39 4 0 2 0 0 94 2 28
2017 Policy 28 42 13 7 9 0 0 70 17 264
2017 Project management 28 43 9 15 5 0 0 71 21 164
2017 Other services to the public 22 34 16 12 15 2 0 57 27 249
2017 None of the above 25 35 15 12 11 1 0 61 23 799
2014 Client contact centre 25 37 18 8 10 1 1 63 19 191
2014 Federal regulators 26 41 16 10 6 1 0 67 17 183
2014 Compliance, inspection and enforcement 21 38 16 13 11 1 0 60 24 3079
2014 Communications or public affairs 31 45 12 7 4 1 0 77 11 118
2014 Access to information and privacy 45 39 4 8 4 0 0 84 12 49
2014 Security 25 38 15 12 9 1 0 63 21 991
2014 Science and technology 39 40 11 8 3 0 0 79 10 161
2014 Legal services 35 38 9 14 5 0 0 73 18 65
2014 Administration and operations 31 39 16 8 6 1 0 70 14 1221
2014 Human resources 38 40 10 7 4 0 0 78 11 479
2014 Financial management 34 44 12 8 2 1 0 78 10 236
2014 Procurement 39 53 5 0 0 3 0 95 0 38
2014 Real property 34 38 12 10 4 2 0 73 14 67
2014 Materiel management 46 38 14 3 0 0 0 84 3 37
2014 Information management 30 42 12 10 5 1 0 73 15 88
2014 Information technology 36 39 12 7 5 1 0 75 12 543
2014 Internal audit 25 51 13 8 3 0 0 75 11 30
2014 Evaluation 25 34 5 20 14 2 0 60 35 36
2014 Other services to the public 25 36 17 9 12 1 0 62 21 407
2014 None of the above 27 36 16 10 10 1 0 63 21 1160

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 35 22 15 8 1 0 54 23 144
2018 Federal regulators 12 30 17 23 18 0 0 42 41 92
2018 Compliance, inspection and enforcement 9 33 23 19 15 0 0 43 34 1933
2018 Communications or public affairs 16 47 18 13 6 0 0 64 18 86
2018 Access to information and privacy 31 46 11 10 2 0 0 77 13 49
2018 Security 14 32 23 17 13 0 0 47 30 662
2018 Science and technology 8 41 25 15 9 2 0 49 25 106
2018 Legal services 9 39 17 24 10 0 0 48 34 67
2018 Administration and operations 19 41 16 14 9 1 0 61 23 851
2018 Human resources 22 43 15 12 6 2 0 66 18 365
2018 Financial management 20 43 24 8 4 2 0 63 13 180
2018 Procurement 12 48 11 23 6 0 0 60 29 35
2018 Real property 23 37 17 14 9 0 0 60 23 43
2018 Materiel management 19 49 26 6 0 0 0 68 6 34
2018 Information management 22 43 21 7 7 0 0 65 14 59
2018 Information technology 13 36 24 16 11 1 0 49 27 307
2018 Internal audit 33 38 14 4 6 4 0 74 11 31
2018 Evaluation 42 42 11 0 5 0 0 84 5 16
2018 Data sciences 17 40 14 20 9 0 0 57 29 26
2018 Policy 18 35 19 18 11 0 0 52 29 211
2018 Project management 9 45 21 16 9 0 0 54 25 140
2018 Other services to the public 14 38 20 16 11 1 0 53 27 198
2018 None of the above 8 33 22 19 17 1 0 41 36 528
2017 Client contact centre 12 33 27 12 11 3 1 47 24 153
2017 Federal regulators 15 38 17 14 16 1 0 53 30 109
2017 Compliance, inspection and enforcement 12 31 21 18 16 1 0 44 35 2142
2017 Communications or public affairs 21 39 8 23 4 4 0 62 29 72
2017 Access to information and privacy 28 43 13 7 9 0 0 71 16 47
2017 Security 11 34 22 17 15 1 0 46 32 776
2017 Science and technology 16 34 23 15 12 1 0 50 26 122
2017 Legal services 16 32 19 13 17 2 0 49 31 47
2017 Administration and operations 19 37 20 13 10 1 0 57 23 941
2017 Human resources 23 42 18 12 4 1 0 66 16 432
2017 Financial management 24 36 23 13 3 2 0 61 16 154
2017 Procurement 26 47 15 11 0 0 0 73 11 34
2017 Real property 16 37 17 20 7 2 0 55 27 40
2017 Materiel management 8 68 20 4 0 0 0 76 4 24
2017 Information management 26 35 14 19 5 2 0 62 24 62
2017 Information technology 16 34 21 18 11 1 0 51 28 380
2017 Internal audit 48 45 0 4 2 0 0 93 7 25
2017 Evaluation 7 67 0 20 6 0 0 74 26 14
2017 Data sciences 25 44 10 17 4 0 0 69 21 29
2017 Policy 17 36 19 17 11 0 0 53 28 263
2017 Project management 10 41 22 17 9 1 0 52 27 164
2017 Other services to the public 14 32 22 14 17 1 0 47 31 250
2017 None of the above 14 34 20 15 16 1 0 48 31 799
2014 Client contact centre 17 36 26 10 8 2 0 55 19 193
2014 Federal regulators 15 38 18 14 13 1 1 54 27 183
2014 Compliance, inspection and enforcement 13 37 21 16 12 1 0 51 28 3079
2014 Communications or public affairs 22 45 16 9 8 0 0 67 17 118
2014 Access to information and privacy 44 32 16 4 4 0 0 76 8 49
2014 Security 17 37 20 13 11 1 1 55 25 993
2014 Science and technology 23 40 20 9 8 1 0 64 17 161
2014 Legal services 18 46 15 7 12 2 0 65 20 65
2014 Administration and operations 24 40 21 8 6 2 0 65 14 1223
2014 Human resources 25 45 15 8 6 1 0 70 15 480
2014 Financial management 23 42 17 9 9 0 0 65 18 236
2014 Procurement 12 47 24 5 8 3 0 61 14 38
2014 Real property 25 45 14 9 7 0 0 70 16 67
2014 Materiel management 19 32 33 13 2 0 0 51 16 37
2014 Information management 17 48 14 14 7 1 0 65 21 88
2014 Information technology 20 42 19 10 9 1 0 63 19 544
2014 Internal audit 15 40 22 10 0 13 0 64 12 30
2014 Evaluation 17 46 7 8 18 0 3 66 27 36
2014 Other services to the public 16 36 22 11 13 2 0 53 25 407
2014 None of the above 17 35 21 13 12 3 0 53 25 1160

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 24 23 31 12 2 2 45 32 140
2018 Federal regulators 22 24 39 13 1 0 1 14 47 93
2018 Compliance, inspection and enforcement 20 33 31 12 4 1 1 16 53 1928
2018 Communications or public affairs 15 38 29 5 13 0 0 18 53 84
2018 Access to information and privacy 6 28 44 13 9 0 0 22 33 49
2018 Security 19 30 30 14 6 1 1 20 50 666
2018 Science and technology 19 32 33 8 4 1 2 13 53 106
2018 Legal services 10 23 40 20 6 0 0 27 33 66
2018 Administration and operations 15 28 30 16 9 1 2 25 44 849
2018 Human resources 18 30 32 14 4 1 1 18 49 364
2018 Financial management 12 37 28 12 9 1 1 21 50 180
2018 Procurement 29 30 29 12 0 0 0 12 59 34
2018 Real property 30 29 24 13 4 0 0 17 59 43
2018 Materiel management 14 44 20 16 6 0 0 21 58 35
2018 Information management 17 32 33 7 9 0 2 17 50 59
2018 Information technology 28 31 29 8 3 0 1 11 60 309
2018 Internal audit 5 31 29 20 15 0 0 35 36 32
2018 Evaluation 8 13 47 19 13 0 0 32 21 16
2018 Data sciences 12 31 44 14 0 0 0 14 42 26
2018 Policy 23 32 27 10 8 1 0 18 55 209
2018 Project management 26 35 28 11 1 0 0 12 60 142
2018 Other services to the public 14 27 34 16 4 2 2 22 43 195
2018 None of the above 21 27 36 9 4 1 2 14 50 524
2017 Client contact centre 18 21 30 16 9 2 5 26 42 154
2017 Federal regulators 21 29 25 18 5 1 2 23 52 111
2017 Compliance, inspection and enforcement 20 27 33 11 5 1 2 17 49 2146
2017 Communications or public affairs 15 25 29 17 12 1 1 30 41 72
2017 Access to information and privacy 13 25 28 26 9 0 0 34 38 46
2017 Security 16 28 33 15 6 2 1 21 45 772
2017 Science and technology 15 34 36 10 4 0 2 14 50 120
2017 Legal services 6 28 39 12 8 2 5 22 36 47
2017 Administration and operations 16 28 32 15 6 1 3 21 46 937
2017 Human resources 18 28 35 9 7 1 1 16 47 430
2017 Financial management 15 33 33 11 4 1 2 16 50 154
2017 Procurement 18 32 41 0 3 0 6 3 53 33
2017 Real property 15 29 38 5 10 0 3 15 45 40
2017 Materiel management 8 25 42 21 4 0 0 25 33 24
2017 Information management 18 25 29 19 9 0 0 28 43 62
2017 Information technology 28 32 27 8 4 0 1 11 61 379
2017 Internal audit 9 11 46 21 14 0 0 34 20 24
2017 Evaluation 36 17 47 0 0 0 0 0 53 14
2017 Data sciences 8 42 31 12 6 0 0 18 50 29
2017 Policy 24 36 28 7 3 1 2 10 61 262
2017 Project management 32 32 27 5 2 0 2 7 65 164
2017 Other services to the public 12 25 33 15 8 2 6 24 40 248
2017 None of the above 20 29 30 12 6 1 4 18 51 796
2014 Client contact centre 17 32 27 10 9 1 3 20 51 191
2014 Federal regulators 17 37 32 11 2 1 2 13 55 181
2014 Compliance, inspection and enforcement 19 31 33 11 4 1 1 15 51 3074
2014 Communications or public affairs 20 30 28 15 7 0 0 23 50 118
2014 Access to information and privacy 9 20 25 25 14 2 6 41 31 49
2014 Security 15 30 35 13 6 1 1 19 45 993
2014 Science and technology 17 34 33 11 5 0 1 16 51 161
2014 Legal services 8 26 24 30 9 0 3 40 35 65
2014 Administration and operations 16 31 31 13 5 1 2 19 48 1223
2014 Human resources 20 36 26 12 3 0 2 15 58 480
2014 Financial management 17 37 29 10 3 0 2 14 56 236
2014 Procurement 16 27 37 10 5 5 0 16 45 38
2014 Real property 20 41 29 8 0 0 2 8 63 67
2014 Materiel management 15 21 36 19 6 0 3 26 37 37
2014 Information management 22 30 29 8 6 2 2 14 55 87
2014 Information technology 22 35 28 9 4 1 2 13 58 544
2014 Internal audit 20 31 29 9 3 0 7 14 55 30
2014 Evaluation 32 40 25 2 0 0 0 2 72 36
2014 Other services to the public 21 27 30 14 5 1 2 20 49 406
2014 None of the above 23 29 30 11 4 1 2 15 54 1158

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 23 26 18 13 3 1 32 41 142
2018 Federal regulators 30 27 30 6 4 0 2 11 58 92
2018 Compliance, inspection and enforcement 29 28 25 12 5 1 1 18 58 1918
2018 Communications or public affairs 21 26 26 12 15 0 0 27 47 82
2018 Access to information and privacy 14 26 15 16 24 5 0 42 42 49
2018 Security 25 29 23 15 6 1 1 22 55 667
2018 Science and technology 34 34 18 6 6 1 1 13 69 106
2018 Legal services 18 32 24 14 10 0 2 24 51 64
2018 Administration and operations 19 25 25 16 11 2 2 28 45 847
2018 Human resources 23 25 25 17 7 0 2 24 50 362
2018 Financial management 23 33 18 14 7 4 1 21 59 180
2018 Procurement 55 33 9 3 0 0 0 3 88 34
2018 Real property 42 27 23 4 2 2 0 6 71 44
2018 Materiel management 17 28 31 15 10 0 0 24 44 35
2018 Information management 30 29 20 7 12 0 4 19 61 59
2018 Information technology 33 28 26 8 3 1 1 11 63 310
2018 Internal audit 12 24 33 16 15 0 0 31 36 32
2018 Evaluation 8 31 16 26 13 0 5 42 41 16
2018 Data sciences 15 28 27 26 5 0 0 31 43 26
2018 Policy 33 27 24 10 5 1 1 15 61 207
2018 Project management 37 33 24 2 2 1 1 5 71 142
2018 Other services to the public 21 24 25 15 9 3 3 26 47 197
2018 None of the above 30 28 24 10 6 0 2 16 59 522
2017 Client contact centre 26 20 30 9 8 3 4 18 49 154
2017 Federal regulators 27 30 18 16 8 0 2 24 58 111
2017 Compliance, inspection and enforcement 27 28 24 11 6 2 2 18 57 2148
2017 Communications or public affairs 17 21 32 14 12 1 3 28 39 72
2017 Access to information and privacy 14 31 27 17 11 0 0 28 44 45
2017 Security 22 27 28 14 7 2 2 21 50 770
2017 Science and technology 26 37 20 6 6 2 3 13 66 120
2017 Legal services 15 28 26 11 13 7 0 25 46 46
2017 Administration and operations 22 24 27 14 8 2 3 23 49 937
2017 Human resources 20 24 31 16 6 1 2 23 45 429
2017 Financial management 23 29 29 6 7 3 2 14 56 154
2017 Procurement 33 31 18 6 3 9 0 10 70 33
2017 Real property 23 31 34 0 5 4 3 5 58 39
2017 Materiel management 25 16 30 17 4 4 4 23 45 24
2017 Information management 21 26 30 8 11 0 3 20 49 62
2017 Information technology 30 28 24 9 5 3 1 15 61 380
2017 Internal audit 11 14 37 25 9 0 4 35 26 24
2017 Evaluation 27 36 24 0 6 7 0 6 68 14
2017 Data sciences 13 23 22 29 8 0 5 39 38 29
2017 Policy 32 33 21 8 4 1 1 12 67 262
2017 Project management 38 34 20 4 1 1 1 5 74 164
2017 Other services to the public 19 27 26 12 7 2 7 21 51 249
2017 None of the above 27 27 23 12 7 2 2 20 56 795
2014 Client contact centre 23 30 23 11 10 1 2 21 55 191
2014 Federal regulators 26 32 27 9 2 2 2 12 60 182
2014 Compliance, inspection and enforcement 27 30 26 10 5 1 1 15 58 3075
2014 Communications or public affairs 19 28 25 17 9 2 1 27 47 118
2014 Access to information and privacy 12 14 37 23 10 2 1 35 27 49
2014 Security 22 27 29 13 6 1 1 20 50 993
2014 Science and technology 21 28 25 15 6 4 1 22 52 161
2014 Legal services 17 23 25 17 9 3 6 29 44 65
2014 Administration and operations 21 26 25 16 8 1 3 25 49 1220
2014 Human resources 20 28 27 13 7 2 3 21 50 480
2014 Financial management 21 30 29 9 7 2 3 16 53 236
2014 Procurement 24 19 37 16 4 0 0 20 43 38
2014 Real property 19 42 23 10 5 0 2 14 62 67
2014 Materiel management 18 27 27 11 6 3 8 18 51 37
2014 Information management 23 27 26 14 5 1 2 20 53 88
2014 Information technology 19 28 27 16 6 2 3 23 49 543
2014 Internal audit 20 35 20 12 6 3 4 19 59 30
2014 Evaluation 43 25 24 5 0 0 2 6 70 36
2014 Other services to the public 30 26 23 12 6 2 2 18 58 406
2014 None of the above 30 27 24 9 5 3 2 15 60 1157

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 24 24 16 8 3 3 25 49 139
2018 Federal regulators 30 30 19 9 6 0 6 15 65 92
2018 Compliance, inspection and enforcement 26 28 25 11 5 1 2 17 57 1928
2018 Communications or public affairs 43 32 15 5 5 0 0 10 75 84
2018 Access to information and privacy 24 17 18 14 23 2 2 39 43 49
2018 Security 26 28 25 12 6 2 2 18 56 661
2018 Science and technology 41 31 17 6 4 1 1 10 73 106
2018 Legal services 25 22 28 15 7 0 3 23 49 66
2018 Administration and operations 23 23 27 15 8 3 3 24 48 842
2018 Human resources 28 27 26 11 5 2 1 16 57 363
2018 Financial management 18 26 31 14 7 1 2 22 45 179
2018 Procurement 30 30 37 3 0 0 0 3 60 34
2018 Real property 43 24 30 2 2 0 0 4 67 43
2018 Materiel management 14 29 36 12 6 3 0 19 44 34
2018 Information management 22 24 17 23 11 0 4 35 47 59
2018 Information technology 48 29 16 3 2 1 1 5 78 308
2018 Internal audit 18 23 24 20 11 2 0 32 43 32
2018 Evaluation 31 8 29 26 5 0 0 32 39 16
2018 Data sciences 23 21 42 14 0 0 0 14 44 26
2018 Policy 35 34 20 6 2 1 2 8 71 208
2018 Project management 46 33 14 4 2 1 0 6 80 141
2018 Other services to the public 20 26 27 9 7 4 6 17 52 195
2018 None of the above 28 28 22 12 5 1 4 18 59 523
2017 Client contact centre 22 21 34 10 5 2 7 16 47 153
2017 Federal regulators 27 25 19 12 12 2 3 25 55 111
2017 Compliance, inspection and enforcement 25 27 24 13 5 2 4 19 55 2151
2017 Communications or public affairs 36 27 22 4 7 0 4 11 65 72
2017 Access to information and privacy 12 22 21 35 11 0 0 46 33 47
2017 Security 22 24 26 16 6 3 3 23 49 772
2017 Science and technology 39 33 16 5 6 0 2 11 73 121
2017 Legal services 21 24 23 9 13 4 7 24 50 47
2017 Administration and operations 24 23 26 13 8 2 4 22 50 938
2017 Human resources 22 32 23 12 6 2 2 19 57 431
2017 Financial management 17 26 34 13 5 3 1 19 45 154
2017 Procurement 28 25 34 11 3 0 0 14 53 33
2017 Real property 42 24 19 6 0 0 9 7 72 41
2017 Materiel management 0 33 38 8 8 0 13 19 37 24
2017 Information management 32 24 22 8 12 0 2 21 56 62
2017 Information technology 46 27 15 6 4 2 1 10 74 379
2017 Internal audit 16 9 27 33 10 0 4 46 26 23
2017 Evaluation 36 38 15 0 0 11 0 0 83 14
2017 Data sciences 30 32 23 4 11 0 0 15 62 29
2017 Policy 39 29 23 6 2 0 0 8 69 263
2017 Project management 43 37 14 2 2 1 1 4 82 164
2017 Other services to the public 18 21 26 13 9 5 8 25 45 248
2017 None of the above 29 25 21 12 6 2 5 19 58 796
2014 Client contact centre 22 27 21 13 7 3 6 22 54 192
2014 Federal regulators 30 31 19 13 2 2 3 16 64 182
2014 Compliance, inspection and enforcement 25 27 25 13 5 2 3 19 55 3071
2014 Communications or public affairs 42 29 17 5 6 1 0 11 71 118
2014 Access to information and privacy 11 20 27 21 13 6 2 37 34 49
2014 Security 23 26 27 12 6 2 3 19 53 990
2014 Science and technology 32 35 20 7 3 2 1 11 69 161
2014 Legal services 11 25 23 25 12 0 4 39 38 65
2014 Administration and operations 27 24 27 13 5 1 3 19 53 1221
2014 Human resources 27 30 27 9 4 2 2 13 59 480
2014 Financial management 22 27 31 12 6 1 1 18 51 235
2014 Procurement 16 42 33 5 0 3 0 6 60 38
2014 Real property 44 29 25 0 0 0 2 0 75 67
2014 Materiel management 8 35 27 16 8 0 6 26 45 37
2014 Information management 26 30 30 5 1 4 3 7 60 88
2014 Information technology 31 30 25 7 4 3 1 10 64 543
2014 Internal audit 36 17 29 13 0 0 4 14 56 30
2014 Evaluation 52 33 6 3 3 0 2 7 87 36
2014 Other services to the public 27 22 25 14 6 3 3 21 52 405
2014 None of the above 32 28 21 8 4 3 3 13 64 1157

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 5 12 28 28 21 1 4 52 18 142
2018 Federal regulators 11 12 34 24 9 0 8 37 25 89
2018 Compliance, inspection and enforcement 9 13 31 29 12 2 4 43 24 1918
2018 Communications or public affairs 17 25 37 20 1 0 0 21 42 84
2018 Access to information and privacy 15 14 31 16 20 0 4 37 30 48
2018 Security 10 14 29 29 13 1 4 45 25 662
2018 Science and technology 16 26 32 16 6 2 2 23 44 106
2018 Legal services 12 20 34 22 10 3 0 33 32 66
2018 Administration and operations 12 17 26 27 14 1 3 43 30 843
2018 Human resources 16 22 32 20 9 0 1 30 38 361
2018 Financial management 14 20 30 22 12 0 1 34 35 178
2018 Procurement 17 27 39 17 0 0 0 17 44 34
2018 Real property 28 10 35 23 4 0 0 27 38 44
2018 Materiel management 8 14 42 20 15 0 0 36 22 35
2018 Information management 14 17 34 14 17 0 4 33 32 57
2018 Information technology 25 23 32 12 5 1 2 17 50 308
2018 Internal audit 6 16 22 35 21 0 0 56 22 32
2018 Evaluation 8 5 31 42 13 0 0 56 13 16
2018 Data sciences 3 17 49 29 3 0 0 32 20 26
2018 Policy 26 24 27 18 5 0 1 23 50 209
2018 Project management 26 24 34 11 3 1 1 15 51 141
2018 Other services to the public 6 7 27 31 19 2 8 56 15 193
2018 None of the above 15 15 29 25 10 1 5 38 32 519
2017 Client contact centre 14 12 23 26 11 2 11 44 30 152
2017 Federal regulators 14 14 20 24 18 4 6 47 31 111
2017 Compliance, inspection and enforcement 10 13 25 29 13 1 8 47 25 2130
2017 Communications or public affairs 15 20 32 21 10 0 3 32 36 72
2017 Access to information and privacy 13 25 32 18 11 0 2 29 39 46
2017 Security 8 12 28 29 12 4 8 46 23 769
2017 Science and technology 16 22 32 18 9 1 3 28 39 119
2017 Legal services 8 20 31 28 7 2 3 38 29 47
2017 Administration and operations 13 18 29 22 13 1 4 37 33 933
2017 Human resources 14 20 36 22 6 0 2 28 35 429
2017 Financial management 21 18 31 19 9 1 1 28 40 153
2017 Procurement 12 27 29 25 6 0 0 32 39 33
2017 Real property 17 24 40 13 4 0 3 17 42 41
2017 Materiel management 0 13 30 44 9 0 4 55 13 23
2017 Information management 7 19 35 21 13 1 4 36 28 62
2017 Information technology 26 20 32 15 6 1 1 21 46 378
2017 Internal audit 5 13 22 24 31 0 4 57 19 23
2017 Evaluation 20 19 38 7 16 0 0 23 39 14
2017 Data sciences 13 7 41 22 12 0 5 35 22 29
2017 Policy 30 34 21 9 6 0 0 15 64 261
2017 Project management 30 31 25 10 2 0 2 12 63 163
2017 Other services to the public 4 12 23 27 18 2 14 53 19 248
2017 None of the above 12 17 24 24 13 2 7 41 32 797
2014 Client contact centre 14 16 27 23 12 3 6 38 33 191
2014 Federal regulators 19 20 24 23 6 1 7 32 42 182
2014 Compliance, inspection and enforcement 12 16 28 27 11 1 5 41 30 3064
2014 Communications or public affairs 22 26 31 12 8 2 0 20 49 116
2014 Access to information and privacy 6 31 27 23 6 2 4 32 40 48
2014 Security 11 15 29 25 12 2 5 40 28 990
2014 Science and technology 14 19 30 27 9 1 1 36 34 159
2014 Legal services 8 13 32 30 12 0 4 44 22 64
2014 Administration and operations 18 21 28 18 10 1 3 30 41 1218
2014 Human resources 22 24 31 15 6 1 1 22 47 479
2014 Financial management 24 29 24 15 6 1 2 22 54 236
2014 Procurement 21 29 32 8 7 3 0 15 52 38
2014 Real property 18 22 45 9 5 0 2 14 41 67
2014 Materiel management 5 10 37 22 16 3 6 42 17 37
2014 Information management 15 26 28 18 2 4 7 22 46 88
2014 Information technology 24 21 31 15 6 1 1 22 46 542
2014 Internal audit 17 14 34 25 3 3 3 30 34 30
2014 Evaluation 46 15 29 8 0 0 2 8 62 36
2014 Other services to the public 14 11 32 23 11 2 7 37 28 406
2014 None of the above 21 19 26 19 8 2 5 29 43 1158

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 20 29 12 10 1 5 23 46 142
2018 Federal regulators 32 40 19 3 4 0 1 8 73 93
2018 Compliance, inspection and enforcement 39 27 21 9 4 0 1 13 66 1929
2018 Communications or public affairs 26 28 24 13 5 2 2 19 56 84
2018 Access to information and privacy 30 28 14 11 17 0 0 28 58 49
2018 Security 35 26 21 10 6 0 2 16 62 665
2018 Science and technology 39 34 14 5 6 1 1 11 74 106
2018 Legal services 33 36 14 11 5 2 0 16 70 66
2018 Administration and operations 24 24 25 13 11 1 2 25 49 846
2018 Human resources 27 28 23 11 7 1 2 19 57 363
2018 Financial management 22 29 26 11 8 3 1 19 53 178
2018 Procurement 47 33 18 3 0 0 0 3 79 34
2018 Real property 35 34 15 12 4 0 0 16 69 44
2018 Materiel management 16 29 39 10 6 0 0 16 45 34
2018 Information management 34 37 15 3 12 0 0 14 70 59
2018 Information technology 42 27 18 8 3 1 1 11 71 310
2018 Internal audit 20 12 34 8 19 3 4 29 34 32
2018 Evaluation 29 11 26 29 5 0 0 34 40 16
2018 Data sciences 25 40 15 15 5 0 0 20 65 26
2018 Policy 33 23 21 15 6 1 2 21 57 209
2018 Project management 34 32 22 7 1 3 1 9 68 141
2018 Other services to the public 35 24 21 8 10 1 2 18 61 195
2018 None of the above 39 23 21 9 6 1 2 15 64 521
2017 Client contact centre 30 18 24 12 8 1 6 22 53 152
2017 Federal regulators 37 21 22 14 7 0 0 21 58 111
2017 Compliance, inspection and enforcement 39 23 20 10 5 1 2 16 64 2146
2017 Communications or public affairs 26 29 17 13 9 1 5 24 58 72
2017 Access to information and privacy 24 24 29 14 9 0 0 23 48 46
2017 Security 33 26 20 11 6 2 2 18 62 772
2017 Science and technology 32 34 18 10 3 0 3 13 68 121
2017 Legal services 32 32 12 11 7 2 3 19 67 47
2017 Administration and operations 29 25 22 11 9 1 4 21 56 938
2017 Human resources 29 28 24 12 6 0 2 18 58 429
2017 Financial management 26 30 17 16 8 1 1 25 58 154
2017 Procurement 27 30 23 11 6 0 3 18 59 33
2017 Real property 30 37 20 5 0 6 3 5 73 40
2017 Materiel management 33 4 30 28 0 0 4 30 39 24
2017 Information management 23 30 27 16 3 0 0 20 53 62
2017 Information technology 43 22 19 8 5 2 1 13 67 378
2017 Internal audit 0 21 30 13 28 0 9 44 23 23
2017 Evaluation 42 18 17 0 11 12 0 12 69 14
2017 Data sciences 25 21 18 23 13 0 0 36 46 29
2017 Policy 42 24 21 7 5 1 1 12 67 263
2017 Project management 38 28 21 7 3 1 2 10 68 164
2017 Other services to the public 31 16 26 10 10 2 6 21 51 249
2017 None of the above 35 24 19 10 7 2 3 18 62 797
2014 Client contact centre 29 22 28 7 7 3 3 16 55 192
2014 Federal regulators 36 23 25 12 2 1 1 15 60 181
2014 Compliance, inspection and enforcement 37 27 21 9 4 1 1 13 65 3074
2014 Communications or public affairs 27 25 21 15 9 0 3 25 54 118
2014 Access to information and privacy 12 31 27 15 10 2 4 26 46 49
2014 Security 30 27 24 11 6 1 2 17 59 992
2014 Science and technology 27 31 18 15 6 1 1 22 60 161
2014 Legal services 29 20 23 15 8 3 3 24 52 65
2014 Administration and operations 27 26 24 12 7 1 4 20 56 1222
2014 Human resources 30 29 20 11 6 1 3 18 61 478
2014 Financial management 31 24 24 12 7 1 1 19 56 236
2014 Procurement 34 34 26 5 0 0 0 5 69 38
2014 Real property 30 33 23 10 4 0 0 14 63 66
2014 Materiel management 16 32 27 17 6 0 3 23 49 37
2014 Information management 31 27 22 10 3 1 6 15 62 88
2014 Information technology 26 26 25 13 5 3 2 20 54 542
2014 Internal audit 15 31 33 6 13 0 3 20 46 30
2014 Evaluation 28 36 16 14 2 0 2 17 66 36
2014 Other services to the public 35 25 22 8 7 1 2 15 62 406
2014 None of the above 35 27 20 9 4 1 3 14 65 1156

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 21 26 17 14 2 4 33 39 142
2018 Federal regulators 22 21 27 20 8 0 1 29 44 92
2018 Compliance, inspection and enforcement 22 20 27 20 9 1 1 30 43 1916
2018 Communications or public affairs 12 21 26 26 8 3 5 37 35 83
2018 Access to information and privacy 18 24 20 16 13 8 0 32 46 49
2018 Security 23 22 25 19 8 1 2 27 46 663
2018 Science and technology 24 29 20 14 10 2 2 25 55 105
2018 Legal services 17 28 28 20 2 4 2 23 47 64
2018 Administration and operations 17 23 25 17 13 2 3 31 43 844
2018 Human resources 25 26 22 15 7 2 2 23 54 362
2018 Financial management 24 33 24 11 6 2 1 17 58 180
2018 Procurement 49 26 12 9 0 3 0 9 78 34
2018 Real property 46 22 17 11 4 0 0 15 68 44
2018 Materiel management 17 28 23 18 12 4 0 30 46 35
2018 Information management 25 22 28 16 7 0 2 24 48 59
2018 Information technology 31 23 23 14 4 3 2 18 57 308
2018 Internal audit 22 12 37 11 9 8 0 22 37 32
2018 Evaluation 23 37 16 24 0 0 0 24 60 16
2018 Data sciences 3 23 27 39 8 0 0 47 26 26
2018 Policy 25 17 26 19 10 0 3 30 43 208
2018 Project management 34 31 19 11 2 1 1 13 67 142
2018 Other services to the public 20 19 26 16 13 2 4 32 41 195
2018 None of the above 24 22 25 15 10 2 2 26 48 516
2017 Client contact centre 16 24 22 17 11 3 7 31 45 153
2017 Federal regulators 16 18 27 22 15 1 0 38 35 111
2017 Compliance, inspection and enforcement 19 18 25 21 10 3 4 33 40 2145
2017 Communications or public affairs 24 11 37 12 9 4 4 22 38 71
2017 Access to information and privacy 23 39 15 15 2 2 2 19 65 46
2017 Security 19 21 25 19 10 3 3 31 42 771
2017 Science and technology 15 21 25 18 13 2 5 34 40 120
2017 Legal services 12 17 41 17 8 2 3 26 31 47
2017 Administration and operations 19 21 25 16 10 2 5 29 44 939
2017 Human resources 16 27 29 19 5 1 3 25 45 428
2017 Financial management 28 22 24 14 5 2 5 20 53 154
2017 Procurement 31 26 30 3 3 3 3 6 61 33
2017 Real property 23 25 24 10 2 2 13 14 57 40
2017 Materiel management 20 13 29 26 4 0 8 32 36 24
2017 Information management 26 16 27 17 11 2 2 28 44 62
2017 Information technology 27 23 23 16 8 1 3 24 52 379
2017 Internal audit 11 8 24 19 29 0 8 53 21 25
2017 Evaluation 31 19 43 7 0 0 0 7 50 14
2017 Data sciences 3 6 37 32 18 0 5 52 9 29
2017 Policy 26 25 27 13 5 2 3 18 54 261
2017 Project management 31 19 27 14 6 1 2 20 52 163
2017 Other services to the public 14 19 24 18 14 5 7 36 37 246
2017 None of the above 19 18 24 18 11 4 5 32 41 798
2014 Client contact centre 22 18 26 19 9 3 3 29 43 192
2014 Federal regulators 16 21 29 22 7 2 4 30 39 181
2014 Compliance, inspection and enforcement 16 19 27 22 11 2 3 35 37 3074
2014 Communications or public affairs 13 20 18 26 17 2 5 45 35 118
2014 Access to information and privacy 10 24 27 23 8 2 5 34 37 49
2014 Security 14 18 28 23 12 3 2 37 34 993
2014 Science and technology 10 16 33 23 12 2 4 38 27 161
2014 Legal services 7 18 21 31 17 3 3 50 27 65
2014 Administration and operations 16 21 27 19 10 2 5 31 40 1220
2014 Human resources 14 22 27 22 10 3 2 33 38 477
2014 Financial management 16 25 26 17 10 2 3 29 44 236
2014 Procurement 32 27 21 8 7 0 5 16 62 38
2014 Real property 21 31 21 15 5 2 6 22 56 67
2014 Materiel management 11 27 13 16 25 3 6 45 41 37
2014 Information management 20 25 20 20 8 2 5 30 49 88
2014 Information technology 11 18 30 22 11 3 5 37 31 543
2014 Internal audit 23 28 20 12 6 6 4 21 57 30
2014 Evaluation 27 21 25 17 5 0 6 23 50 35
2014 Other services to the public 19 17 27 20 11 3 4 33 38 406
2014 None of the above 18 19 26 19 9 3 5 31 41 1156

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 19 34 11 11 1 5 24 40 141
2018 Federal regulators 35 25 22 9 3 0 6 13 64 93
2018 Compliance, inspection and enforcement 31 27 27 10 4 2 1 14 59 1928
2018 Communications or public affairs 20 36 25 10 7 1 1 17 57 83
2018 Access to information and privacy 14 13 29 21 22 2 0 43 27 48
2018 Security 24 27 27 13 5 1 2 19 53 662
2018 Science and technology 40 23 21 8 5 1 2 13 66 106
2018 Legal services 28 27 32 9 5 0 0 14 54 65
2018 Administration and operations 19 26 29 12 10 2 2 23 47 848
2018 Human resources 23 23 29 14 5 3 2 20 49 365
2018 Financial management 19 29 27 16 7 1 1 23 49 180
2018 Procurement 18 33 40 3 0 3 3 3 54 34
2018 Real property 36 28 26 6 2 2 0 8 65 43
2018 Materiel management 17 30 20 12 21 0 0 33 47 35
2018 Information management 22 17 32 12 13 2 2 26 40 59
2018 Information technology 37 30 22 5 3 2 1 8 69 310
2018 Internal audit 16 15 36 16 12 5 0 29 33 32
2018 Evaluation 26 15 37 21 0 0 0 21 42 16
2018 Data sciences 33 25 26 17 0 0 0 17 57 26
2018 Policy 31 25 30 6 5 1 2 12 57 207
2018 Project management 33 36 23 6 1 1 0 7 70 141
2018 Other services to the public 21 26 28 13 6 2 4 20 50 194
2018 None of the above 29 25 27 11 5 1 3 17 56 524
2017 Client contact centre 16 24 30 14 4 4 7 20 45 153
2017 Federal regulators 29 20 26 13 7 1 5 21 52 109
2017 Compliance, inspection and enforcement 27 26 27 10 4 2 3 15 56 2147
2017 Communications or public affairs 30 25 23 9 6 1 5 16 59 72
2017 Access to information and privacy 11 27 22 30 8 2 0 38 39 47
2017 Security 23 25 28 12 6 2 4 19 51 772
2017 Science and technology 28 32 24 6 3 4 3 10 64 120
2017 Legal services 13 25 30 11 12 4 5 25 42 47
2017 Administration and operations 19 23 31 13 8 3 4 22 45 939
2017 Human resources 21 25 30 11 6 3 3 18 50 432
2017 Financial management 16 34 29 12 5 2 2 17 53 154
2017 Procurement 21 37 23 10 6 0 3 16 60 34
2017 Real property 26 37 22 6 0 2 6 7 69 41
2017 Materiel management 4 16 33 25 9 8 4 39 24 24
2017 Information management 27 24 23 15 8 2 2 24 53 62
2017 Information technology 39 23 22 9 5 1 1 15 63 377
2017 Internal audit 8 10 33 30 14 0 4 46 19 23
2017 Evaluation 20 37 35 7 0 0 0 7 57 14
2017 Data sciences 23 16 41 9 7 0 5 17 41 28
2017 Policy 34 23 28 8 4 0 2 12 59 262
2017 Project management 34 32 25 4 1 1 2 6 68 164
2017 Other services to the public 22 18 29 10 9 5 7 22 45 248
2017 None of the above 25 22 26 11 8 2 5 20 51 796
2014 Client contact centre 23 21 24 13 9 7 3 25 49 191
2014 Federal regulators 29 18 32 14 3 2 3 18 49 182
2014 Compliance, inspection and enforcement 25 26 30 11 4 2 2 16 53 3075
2014 Communications or public affairs 26 25 27 7 9 1 4 17 54 117
2014 Access to information and privacy 17 11 31 23 17 2 0 40 28 49
2014 Security 23 26 27 13 6 2 2 20 51 992
2014 Science and technology 25 28 29 11 1 2 2 13 56 161
2014 Legal services 8 28 32 18 6 5 3 27 39 65
2014 Administration and operations 22 24 29 11 7 2 4 19 49 1222
2014 Human resources 21 27 31 11 5 2 3 17 50 479
2014 Financial management 25 30 29 7 7 0 2 14 56 235
2014 Procurement 16 19 50 13 0 0 2 13 36 38
2014 Real property 35 30 28 2 3 0 2 5 66 67
2014 Materiel management 8 21 46 6 11 0 8 18 32 37
2014 Information management 22 28 36 5 3 2 2 9 53 88
2014 Information technology 25 28 26 13 4 2 2 18 55 544
2014 Internal audit 24 24 32 3 7 9 0 11 53 30
2014 Evaluation 39 36 19 0 3 0 2 3 77 36
2014 Other services to the public 24 19 29 15 8 2 4 24 45 406
2014 None of the above 32 26 23 9 4 2 4 14 61 1153

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 34 16 14 13 0 0 58 26 141
2018 Federal regulators 22 19 13 18 26 0 1 42 44 93
2018 Compliance, inspection and enforcement 21 30 13 18 18 0 0 51 36 1922
2018 Communications or public affairs 40 32 7 13 8 0 0 72 21 86
2018 Access to information and privacy 42 23 8 16 10 0 0 65 26 48
2018 Security 22 31 14 15 17 1 0 54 32 662
2018 Science and technology 40 29 17 8 6 1 0 69 14 105
2018 Legal services 32 29 11 15 13 0 0 61 28 65
2018 Administration and operations 31 33 11 14 10 1 0 65 24 845
2018 Human resources 46 29 10 9 6 0 0 75 14 366
2018 Financial management 44 29 13 4 8 1 0 74 13 180
2018 Procurement 31 29 14 17 9 0 0 60 26 35
2018 Real property 38 27 12 16 8 0 0 65 24 44
2018 Materiel management 27 35 23 8 6 0 0 63 14 34
2018 Information management 32 32 15 11 10 0 0 64 21 60
2018 Information technology 40 30 8 13 9 0 0 70 22 309
2018 Internal audit 35 29 12 3 17 4 0 66 21 32
2018 Evaluation 36 24 13 8 19 0 0 60 26 16
2018 Data sciences 67 21 8 5 0 0 0 88 5 26
2018 Policy 38 29 12 10 10 1 1 67 21 207
2018 Project management 37 35 11 12 5 0 0 72 17 141
2018 Other services to the public 25 28 14 17 14 1 1 54 31 198
2018 None of the above 27 27 11 15 19 1 0 54 35 521
2017 Client contact centre 31 31 15 9 13 1 1 63 22 154
2017 Federal regulators 24 27 13 14 21 0 2 52 36 109
2017 Compliance, inspection and enforcement 21 28 13 18 19 1 0 49 37 2145
2017 Communications or public affairs 54 21 12 7 4 2 0 76 12 72
2017 Access to information and privacy 49 19 15 9 6 2 0 69 16 47
2017 Security 23 28 14 19 16 1 0 51 35 776
2017 Science and technology 34 34 11 14 7 0 1 68 21 121
2017 Legal services 41 23 6 17 8 4 0 67 27 47
2017 Administration and operations 31 33 11 11 12 1 0 65 24 940
2017 Human resources 45 31 7 11 6 1 0 76 17 432
2017 Financial management 42 30 14 8 6 1 0 72 14 154
2017 Procurement 42 33 6 8 3 8 0 81 12 34
2017 Real property 34 37 13 7 9 0 0 71 16 41
2017 Materiel management 45 25 8 18 4 0 0 70 22 24
2017 Information management 43 18 10 17 14 0 0 60 30 62
2017 Information technology 41 31 11 10 7 1 1 72 17 380
2017 Internal audit 60 28 8 0 4 0 0 88 4 25
2017 Evaluation 23 42 6 21 8 0 0 65 29 14
2017 Data sciences 66 31 2 0 0 0 0 98 0 29
2017 Policy 42 25 10 12 11 0 0 67 23 264
2017 Project management 31 34 9 15 12 0 0 65 26 164
2017 Other services to the public 21 22 14 18 22 2 2 44 41 249
2017 None of the above 26 27 12 16 17 2 1 54 34 796
2014 Client contact centre 35 32 12 10 11 1 0 67 21 193
2014 Federal regulators 34 27 12 11 12 2 1 63 24 183
2014 Compliance, inspection and enforcement 28 30 11 15 15 0 0 58 30 3078
2014 Communications or public affairs 49 27 6 7 10 2 0 77 17 118
2014 Access to information and privacy 40 36 8 6 9 0 0 77 15 49
2014 Security 30 29 14 12 15 0 0 59 27 992
2014 Science and technology 46 31 9 9 4 1 0 78 13 161
2014 Legal services 35 35 10 13 6 0 0 70 20 65
2014 Administration and operations 36 32 10 11 9 1 1 70 21 1222
2014 Human resources 43 30 9 12 5 1 0 74 18 479
2014 Financial management 46 31 7 9 6 0 0 77 16 236
2014 Procurement 55 16 11 13 5 0 0 70 19 38
2014 Real property 29 30 11 11 19 0 1 59 30 67
2014 Materiel management 41 21 13 14 6 5 0 66 20 37
2014 Information management 39 34 10 7 10 0 0 73 16 88
2014 Information technology 43 29 11 10 6 1 0 72 17 544
2014 Internal audit 39 29 18 10 3 0 0 69 13 30
2014 Evaluation 30 47 5 11 7 0 0 77 18 36
2014 Other services to the public 31 24 13 18 14 1 0 55 32 405
2014 None of the above 35 27 12 13 12 1 0 63 25 1160

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 42 17 11 5 0 0 67 16 143
2018 Federal regulators 23 37 16 12 11 0 1 60 23 92
2018 Compliance, inspection and enforcement 22 41 14 13 9 0 0 63 22 1925
2018 Communications or public affairs 52 29 4 8 7 0 0 80 15 86
2018 Access to information and privacy 47 35 6 6 6 0 0 81 12 48
2018 Security 21 42 17 13 6 0 0 63 19 664
2018 Science and technology 40 39 11 7 3 0 0 79 10 105
2018 Legal services 35 49 7 3 6 0 0 84 9 64
2018 Administration and operations 35 38 12 9 6 0 0 73 15 845
2018 Human resources 52 36 6 5 1 0 0 87 6 366
2018 Financial management 49 31 8 6 4 1 0 81 10 177
2018 Procurement 34 38 8 21 0 0 0 72 21 35
2018 Real property 36 27 20 14 2 0 0 64 16 44
2018 Materiel management 33 50 9 8 0 0 0 83 8 34
2018 Information management 37 42 5 9 7 0 0 79 16 60
2018 Information technology 38 40 12 6 3 0 0 78 9 310
2018 Internal audit 54 14 6 16 9 0 0 69 25 32
2018 Evaluation 42 32 13 8 5 0 0 74 13 16
2018 Data sciences 77 18 3 3 0 0 0 95 3 26
2018 Policy 46 31 8 7 7 0 1 78 14 205
2018 Project management 43 43 10 4 1 0 0 86 4 141
2018 Other services to the public 26 43 13 9 8 1 1 70 17 199
2018 None of the above 27 37 15 12 9 0 0 64 21 519
2017 Client contact centre 28 38 16 8 8 1 1 67 17 155
2017 Federal regulators 24 34 13 17 12 0 0 58 29 111
2017 Compliance, inspection and enforcement 20 40 14 16 10 0 0 60 26 2148
2017 Communications or public affairs 52 30 6 9 3 0 0 82 12 72
2017 Access to information and privacy 32 49 11 2 6 0 0 81 8 47
2017 Security 17 43 17 15 7 0 0 60 23 775
2017 Science and technology 34 41 13 10 2 0 0 75 12 122
2017 Legal services 39 42 9 9 0 2 0 82 9 47
2017 Administration and operations 27 44 12 11 6 0 0 71 17 942
2017 Human resources 43 38 9 8 2 0 0 81 10 432
2017 Financial management 42 39 9 6 5 0 0 81 10 154
2017 Procurement 51 38 5 3 0 3 0 91 3 34
2017 Real property 31 43 12 12 2 0 0 73 15 40
2017 Materiel management 38 43 13 0 6 0 0 82 6 23
2017 Information management 38 29 14 11 8 0 0 67 18 62
2017 Information technology 40 38 10 8 4 0 0 78 13 379
2017 Internal audit 53 40 6 0 0 0 0 94 0 25
2017 Evaluation 29 42 0 29 0 0 0 71 29 14
2017 Data sciences 72 26 2 0 0 0 0 98 0 29
2017 Policy 38 39 7 8 7 0 0 78 15 264
2017 Project management 35 39 7 12 6 1 0 75 19 164
2017 Other services to the public 19 36 21 15 9 1 0 55 24 249
2017 None of the above 23 38 14 14 11 1 0 62 25 797
2014 Client contact centre 24 45 15 8 7 1 0 69 15 190
2014 Federal regulators 31 39 11 9 9 0 1 70 19 183
2014 Compliance, inspection and enforcement 22 45 14 12 7 0 0 67 19 3078
2014 Communications or public affairs 52 34 2 9 3 0 0 86 11 118
2014 Access to information and privacy 51 28 13 8 0 0 0 79 8 49
2014 Security 24 42 14 11 8 0 0 67 19 991
2014 Science and technology 52 39 4 4 1 0 0 91 5 161
2014 Legal services 41 41 6 10 2 0 0 82 12 65
2014 Administration and operations 34 43 10 9 3 0 0 78 12 1220
2014 Human resources 46 38 7 5 3 0 0 85 8 480
2014 Financial management 44 39 9 5 3 0 0 83 8 236
2014 Procurement 28 32 16 24 0 0 0 59 24 38
2014 Real property 27 39 12 14 8 0 0 66 22 67
2014 Materiel management 38 33 13 16 0 0 0 71 16 37
2014 Information management 40 44 7 6 4 0 0 84 9 88
2014 Information technology 39 43 9 5 4 0 0 82 9 544
2014 Internal audit 35 41 20 0 3 0 0 76 3 30
2014 Evaluation 29 51 13 2 5 0 0 80 7 36
2014 Other services to the public 25 39 14 13 9 0 0 64 22 406
2014 None of the above 33 39 12 10 5 0 0 72 16 1157

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 44 18 7 9 0 1 65 17 143
2018 Federal regulators 20 33 22 12 8 3 2 55 22 93
2018 Compliance, inspection and enforcement 17 44 22 10 6 1 0 62 16 1926
2018 Communications or public affairs 44 41 5 8 3 0 0 84 11 85
2018 Access to information and privacy 33 38 20 6 4 0 0 71 10 49
2018 Security 19 44 19 10 7 1 0 64 17 663
2018 Science and technology 33 45 15 5 3 0 0 78 7 104
2018 Legal services 37 40 15 6 2 0 0 78 7 65
2018 Administration and operations 30 41 17 7 5 1 0 71 12 845
2018 Human resources 44 39 11 2 2 2 0 84 4 366
2018 Financial management 43 36 10 6 3 2 0 80 10 180
2018 Procurement 26 42 21 6 6 0 0 68 12 34
2018 Real property 35 40 12 0 7 5 0 80 7 44
2018 Materiel management 21 52 21 6 0 0 0 73 6 34
2018 Information management 36 38 13 4 9 0 0 74 13 60
2018 Information technology 34 43 14 6 3 0 0 77 9 309
2018 Internal audit 40 22 14 21 3 0 0 62 23 32
2018 Evaluation 44 42 8 0 5 0 0 87 5 16
2018 Data sciences 55 45 0 0 0 0 0 100 0 26
2018 Policy 45 32 9 8 5 1 0 78 13 207
2018 Project management 40 44 10 4 1 1 0 85 5 140
2018 Other services to the public 19 43 23 6 7 2 1 64 12 199
2018 None of the above 25 37 18 10 8 1 0 64 18 520

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 32 22 11 6 5 1 58 18 144
2018 Federal regulators 19 29 27 12 8 4 0 50 21 92
2018 Compliance, inspection and enforcement 21 36 23 8 8 3 0 59 17 1931
2018 Communications or public affairs 30 42 20 5 1 2 1 74 6 85
2018 Access to information and privacy 36 40 15 0 0 9 0 84 0 48
2018 Security 23 33 26 7 8 3 0 58 16 665
2018 Science and technology 23 47 22 4 2 2 0 72 6 106
2018 Legal services 24 36 21 12 6 0 0 61 18 67
2018 Administration and operations 32 35 21 5 4 3 0 69 10 847
2018 Human resources 30 45 15 5 2 3 0 78 7 367
2018 Financial management 40 36 14 1 4 3 2 80 5 182
2018 Procurement 21 35 23 3 6 12 0 64 10 34
2018 Real property 25 37 16 14 2 5 0 66 18 43
2018 Materiel management 28 44 20 8 0 0 0 71 8 34
2018 Information management 32 34 19 3 3 7 0 72 7 58
2018 Information technology 30 34 22 5 5 3 1 67 10 309
2018 Internal audit 41 31 11 3 11 3 0 74 14 32
2018 Evaluation 48 23 5 5 5 13 0 82 12 16
2018 Data sciences 26 37 9 13 10 5 0 66 24 24
2018 Policy 26 33 25 7 5 4 1 61 13 209
2018 Project management 25 39 26 3 5 2 0 66 8 142
2018 Other services to the public 28 31 20 6 10 5 2 63 16 198
2018 None of the above 24 28 25 8 8 5 1 57 17 525
2017 Client contact centre 16 33 18 12 11 7 2 54 26 154
2017 Federal regulators 20 32 15 11 14 2 6 57 26 110
2017 Compliance, inspection and enforcement 21 30 25 9 10 5 1 54 20 2148
2017 Communications or public affairs 25 45 16 1 5 7 0 76 7 72
2017 Access to information and privacy 29 48 9 2 2 7 2 85 5 47
2017 Security 20 33 22 9 11 5 1 56 20 773
2017 Science and technology 28 39 22 1 5 4 1 71 6 122
2017 Legal services 21 30 25 9 6 9 0 57 16 47
2017 Administration and operations 26 36 19 6 7 5 1 67 13 941
2017 Human resources 30 40 16 6 4 5 0 73 10 431
2017 Financial management 30 37 22 4 4 4 0 69 9 153
2017 Procurement 42 21 29 0 0 8 0 68 0 34
2017 Real property 21 18 29 7 12 11 2 45 21 40
2017 Materiel management 30 44 13 0 4 8 0 81 5 23
2017 Information management 29 24 27 8 1 5 6 59 11 62
2017 Information technology 29 31 20 7 5 7 1 66 12 380
2017 Internal audit 38 38 13 0 6 5 0 80 7 25
2017 Evaluation 28 15 31 8 6 12 0 49 16 14
2017 Data sciences 46 41 14 0 0 0 0 86 0 29
2017 Policy 26 33 23 6 4 8 1 64 11 264
2017 Project management 22 39 22 8 5 4 0 64 13 164
2017 Other services to the public 22 20 27 9 14 5 2 46 25 250
2017 None of the above 22 30 24 8 10 5 1 56 19 799
2014 Client contact centre 24 38 23 5 6 5 0 65 11 192
2014 Federal regulators 32 28 21 4 7 5 2 65 12 183
2014 Compliance, inspection and enforcement 27 33 20 7 7 5 1 64 15 3075
2014 Communications or public affairs 39 27 18 5 1 10 1 74 6 118
2014 Access to information and privacy 47 33 12 2 0 6 0 85 2 49
2014 Security 30 36 17 5 7 4 1 69 13 992
2014 Science and technology 42 29 17 3 1 7 1 77 5 161
2014 Legal services 43 27 15 5 3 6 0 75 9 65
2014 Administration and operations 35 36 16 4 3 5 1 76 8 1222
2014 Human resources 36 35 17 5 3 5 0 74 8 479
2014 Financial management 40 37 10 3 3 6 1 83 6 235
2014 Procurement 31 40 19 0 6 5 0 74 6 38
2014 Real property 26 35 21 8 3 8 0 66 11 67
2014 Materiel management 35 29 24 0 3 8 0 70 3 37
2014 Information management 35 37 10 3 6 8 0 79 10 88
2014 Information technology 38 29 18 4 3 6 1 72 8 544
2014 Internal audit 38 28 24 0 7 3 0 68 7 30
2014 Evaluation 24 40 21 2 3 7 3 71 6 36
2014 Other services to the public 32 31 18 7 7 4 1 66 15 406
2014 None of the above 29 32 20 5 7 6 1 65 13 1159

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 40 21 9 7 1 0 64 15 143
2018 Federal regulators 19 31 26 11 12 2 0 51 23 92
2018 Compliance, inspection and enforcement 17 38 22 14 9 1 0 55 23 1930
2018 Communications or public affairs 25 52 18 3 1 1 0 77 4 85
2018 Access to information and privacy 38 44 8 2 2 6 0 87 4 49
2018 Security 23 36 18 11 9 1 0 61 21 666
2018 Science and technology 27 44 17 8 1 1 1 73 10 106
2018 Legal services 21 42 17 11 9 0 0 63 20 67
2018 Administration and operations 29 39 18 9 4 1 0 68 13 845
2018 Human resources 31 45 12 8 3 2 0 77 10 367
2018 Financial management 41 33 12 5 6 3 1 77 11 181
2018 Procurement 33 44 12 9 0 3 0 79 9 34
2018 Real property 19 50 2 17 7 5 0 72 26 42
2018 Materiel management 22 53 14 8 3 0 0 75 11 34
2018 Information management 32 30 18 9 5 6 0 66 15 59
2018 Information technology 26 42 16 7 5 2 1 70 13 309
2018 Internal audit 40 25 15 10 10 0 0 66 20 32
2018 Evaluation 32 52 0 5 5 5 0 89 11 16
2018 Data sciences 37 40 6 3 14 0 0 77 17 25
2018 Policy 22 36 19 12 9 3 0 59 21 208
2018 Project management 24 39 23 7 6 1 0 63 13 142
2018 Other services to the public 22 39 18 7 11 2 1 62 19 196
2018 None of the above 21 33 20 12 11 3 0 56 24 526
2017 Client contact centre 20 40 24 6 5 5 0 62 12 154
2017 Federal regulators 19 33 19 13 14 1 2 53 27 111
2017 Compliance, inspection and enforcement 17 34 21 13 12 2 0 52 26 2149
2017 Communications or public affairs 31 44 14 3 1 7 0 81 4 72
2017 Access to information and privacy 38 48 4 2 4 2 0 89 7 47
2017 Security 21 35 20 12 10 2 0 57 22 773
2017 Science and technology 29 48 16 3 2 2 0 78 6 122
2017 Legal services 25 35 17 8 10 4 0 63 19 47
2017 Administration and operations 26 41 17 8 6 2 0 69 14 944
2017 Human resources 32 43 14 7 3 1 0 76 10 431
2017 Financial management 30 45 18 2 3 2 0 76 5 154
2017 Procurement 39 35 14 3 0 8 0 81 3 34
2017 Real property 22 38 19 7 10 4 0 63 18 41
2017 Materiel management 37 42 13 4 4 0 0 79 8 24
2017 Information management 29 40 19 9 0 3 0 71 9 62
2017 Information technology 29 42 15 8 5 2 0 72 13 380
2017 Internal audit 46 36 8 0 6 0 4 85 7 25
2017 Evaluation 17 43 23 0 12 6 0 64 12 14
2017 Data sciences 48 38 9 5 0 0 0 86 5 28
2017 Policy 20 39 21 11 5 3 0 61 17 263
2017 Project management 19 44 23 8 5 2 0 64 13 163
2017 Other services to the public 17 30 22 12 15 3 0 49 29 250
2017 None of the above 21 38 17 12 9 2 1 61 22 798
2014 Client contact centre 26 42 16 7 6 3 0 71 13 193
2014 Federal regulators 22 36 19 9 8 4 1 61 19 183
2014 Compliance, inspection and enforcement 21 36 19 12 9 2 0 58 22 3077
2014 Communications or public affairs 36 35 12 6 3 8 0 78 10 118
2014 Access to information and privacy 51 32 8 6 0 2 0 85 6 49
2014 Security 26 36 19 9 7 3 0 64 17 993
2014 Science and technology 42 36 14 3 1 3 0 81 4 161
2014 Legal services 39 33 13 8 3 4 0 75 11 65
2014 Administration and operations 34 37 15 6 5 3 0 73 11 1223
2014 Human resources 35 38 12 7 4 3 0 75 12 480
2014 Financial management 36 42 10 5 3 3 0 81 8 236
2014 Procurement 41 32 19 3 6 0 0 73 8 38
2014 Real property 28 36 19 8 4 5 0 68 12 67
2014 Materiel management 38 33 22 2 3 3 0 72 5 37
2014 Information management 37 35 8 7 7 6 0 77 15 87
2014 Information technology 40 34 14 6 3 3 1 76 9 544
2014 Internal audit 39 34 14 0 3 10 0 81 4 30
2014 Evaluation 25 39 18 5 11 2 0 65 16 36
2014 Other services to the public 25 34 16 11 11 3 1 61 23 407
2014 None of the above 25 33 20 9 7 4 0 61 17 1160

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 40 19 6 10 1 0 66 16 143
2018 Federal regulators 18 29 20 16 15 2 0 48 31 92
2018 Compliance, inspection and enforcement 17 36 19 15 13 0 0 53 28 1928
2018 Communications or public affairs 35 44 14 3 2 1 1 81 5 86
2018 Access to information and privacy 51 33 9 6 0 2 0 85 6 48
2018 Security 22 37 19 10 12 0 0 59 22 662
2018 Science and technology 28 34 18 13 5 2 0 63 18 105
2018 Legal services 24 39 10 18 9 0 0 64 27 67
2018 Administration and operations 32 39 14 8 6 0 0 71 15 846
2018 Human resources 39 40 11 6 4 0 0 79 10 365
2018 Financial management 47 34 10 4 5 0 0 81 9 182
2018 Procurement 30 36 25 6 3 0 0 65 9 34
2018 Real property 31 26 27 5 9 2 0 58 14 43
2018 Materiel management 28 41 20 11 0 0 0 69 11 34
2018 Information management 35 34 15 11 3 2 0 70 14 59
2018 Information technology 28 38 19 8 6 1 0 67 14 307
2018 Internal audit 47 27 10 8 6 2 0 76 15 32
2018 Evaluation 50 32 8 5 5 0 0 81 11 16
2018 Data sciences 49 35 13 3 0 0 0 84 3 25
2018 Policy 25 38 18 11 8 0 0 63 19 209
2018 Project management 27 36 20 12 4 0 0 63 16 142
2018 Other services to the public 26 37 17 8 12 1 0 63 20 198
2018 None of the above 23 33 17 13 14 0 0 56 27 520
2017 Client contact centre 23 36 21 11 9 1 0 59 20 155
2017 Federal regulators 20 34 13 12 21 0 0 54 33 111
2017 Compliance, inspection and enforcement 17 34 16 17 17 0 0 50 33 2149
2017 Communications or public affairs 41 37 13 4 3 1 0 79 7 72
2017 Access to information and privacy 41 37 11 4 7 0 0 78 11 47
2017 Security 21 36 15 14 14 1 0 57 27 775
2017 Science and technology 26 49 14 7 3 0 0 76 10 122
2017 Legal services 29 30 17 9 13 2 0 60 22 47
2017 Administration and operations 29 40 15 9 7 0 0 69 16 944
2017 Human resources 39 38 12 8 4 0 0 77 12 431
2017 Financial management 36 41 16 3 5 0 0 77 7 154
2017 Procurement 41 36 14 3 3 3 0 80 6 34
2017 Real property 27 30 21 13 10 0 0 57 22 41
2017 Materiel management 37 37 4 14 8 0 0 74 22 24
2017 Information management 31 39 19 8 2 1 0 71 10 62
2017 Information technology 30 38 15 9 7 1 0 68 16 379
2017 Internal audit 57 36 0 0 6 0 0 94 6 25
2017 Evaluation 12 47 29 0 12 0 0 59 12 14
2017 Data sciences 53 41 0 6 0 0 0 94 6 29
2017 Policy 24 37 19 11 9 0 0 61 20 264
2017 Project management 22 43 13 16 7 0 0 65 22 163
2017 Other services to the public 22 29 18 17 15 0 0 51 32 248
2017 None of the above 21 38 15 10 14 0 0 60 25 800
2014 Client contact centre 28 41 16 7 6 1 1 71 13 193
2014 Federal regulators 26 33 18 9 13 0 1 59 22 182
2014 Compliance, inspection and enforcement 20 36 16 14 14 0 0 56 28 3077
2014 Communications or public affairs 42 29 11 12 4 1 1 73 16 118
2014 Access to information and privacy 49 34 6 2 8 0 0 83 10 49
2014 Security 26 36 14 12 12 0 0 62 24 991
2014 Science and technology 43 38 12 4 3 0 0 81 7 161
2014 Legal services 38 37 9 5 11 0 0 76 16 65
2014 Administration and operations 37 38 12 8 6 0 0 75 13 1223
2014 Human resources 38 36 13 8 5 0 0 74 13 480
2014 Financial management 39 42 7 7 4 0 0 82 11 235
2014 Procurement 36 29 18 11 5 0 0 65 16 38
2014 Real property 33 35 15 6 9 2 0 70 15 67
2014 Materiel management 41 29 22 8 0 0 0 70 8 37
2014 Information management 39 34 9 11 5 2 0 75 16 88
2014 Information technology 41 36 12 6 5 0 0 77 11 544
2014 Internal audit 45 24 24 4 3 0 0 69 7 30
2014 Evaluation 29 29 17 13 11 0 0 59 24 36
2014 Other services to the public 28 31 12 15 13 0 1 60 28 407
2014 None of the above 26 36 16 11 10 1 0 63 21 1160

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 27 21 19 14 2 4 42 36 143
2018 Federal regulators 15 23 16 21 24 0 1 38 45 93
2018 Compliance, inspection and enforcement 8 29 20 19 21 3 1 38 41 1931
2018 Communications or public affairs 28 24 21 14 5 5 2 56 21 86
2018 Access to information and privacy 25 25 19 8 10 7 5 57 21 49
2018 Security 10 28 22 17 20 2 1 40 38 664
2018 Science and technology 18 35 20 9 9 5 3 58 20 105
2018 Legal services 16 33 18 8 24 2 0 49 33 65
2018 Administration and operations 17 34 19 13 11 4 3 54 26 849
2018 Human resources 26 37 15 7 7 5 3 69 15 367
2018 Financial management 22 34 22 5 7 7 3 63 13 180
2018 Procurement 14 38 23 14 12 0 0 52 26 35
2018 Real property 25 28 18 10 16 0 2 54 27 44
2018 Materiel management 15 42 25 6 12 0 0 57 18 34
2018 Information management 15 36 31 6 12 0 0 51 18 60
2018 Information technology 21 30 23 11 8 4 2 55 20 307
2018 Internal audit 19 38 7 10 12 9 4 66 26 32
2018 Evaluation 16 39 5 26 5 8 0 60 35 16
2018 Data sciences 51 22 27 0 0 0 0 73 0 26
2018 Policy 23 27 19 12 11 4 4 54 25 206
2018 Project management 17 38 22 12 5 2 5 58 18 141
2018 Other services to the public 11 32 21 14 17 5 0 45 33 198
2018 None of the above 15 25 19 14 21 3 2 43 37 523
2017 Client contact centre 18 28 24 11 15 2 4 48 27 154
2017 Federal regulators 19 24 18 16 18 0 5 45 36 111
2017 Compliance, inspection and enforcement 12 25 19 19 21 3 2 39 41 2150
2017 Communications or public affairs 32 26 11 8 9 9 5 68 19 72
2017 Access to information and privacy 28 28 20 8 8 4 2 61 18 46
2017 Security 11 27 19 19 18 4 2 41 39 775
2017 Science and technology 18 34 26 8 5 2 6 57 15 121
2017 Legal services 23 37 10 13 9 6 2 66 24 47
2017 Administration and operations 17 34 16 14 13 3 3 54 28 941
2017 Human resources 27 33 14 11 8 3 4 64 21 432
2017 Financial management 22 28 23 11 7 6 3 55 19 154
2017 Procurement 33 32 14 3 0 14 3 79 4 34
2017 Real property 25 24 19 17 10 0 6 52 28 41
2017 Materiel management 32 39 17 0 8 4 0 74 8 24
2017 Information management 27 20 24 13 7 7 2 52 22 62
2017 Information technology 25 34 16 9 9 3 4 64 19 379
2017 Internal audit 37 21 12 7 6 8 8 69 16 25
2017 Evaluation 11 34 14 23 12 7 0 47 37 14
2017 Data sciences 56 18 10 6 0 6 4 82 7 28
2017 Policy 26 31 15 9 13 2 4 60 24 263
2017 Project management 20 28 14 17 12 5 4 53 32 164
2017 Other services to the public 10 18 16 22 24 7 3 31 50 250
2017 None of the above 17 25 17 15 18 4 4 45 36 798
2014 Client contact centre 22 30 22 12 11 3 1 54 23 193
2014 Federal regulators 27 31 17 11 10 3 2 60 22 183
2014 Compliance, inspection and enforcement 18 30 18 15 15 3 2 49 32 3079
2014 Communications or public affairs 33 25 11 9 6 7 8 69 18 118
2014 Access to information and privacy 32 31 21 6 4 2 4 67 11 49
2014 Security 20 31 16 14 14 3 2 54 29 991
2014 Science and technology 28 36 14 8 3 6 4 72 12 161
2014 Legal services 44 17 18 6 12 0 3 63 19 65
2014 Administration and operations 26 32 17 10 8 4 3 62 19 1223
2014 Human resources 31 33 15 7 8 2 3 68 16 480
2014 Financial management 31 32 14 10 7 3 2 67 19 235
2014 Procurement 41 24 13 11 5 3 3 69 17 38
2014 Real property 16 27 16 14 18 6 3 48 34 67
2014 Materiel management 25 34 16 16 6 0 2 61 23 37
2014 Information management 33 34 17 7 5 2 1 70 12 88
2014 Information technology 30 33 15 8 7 3 5 68 16 544
2014 Internal audit 35 24 21 10 3 6 0 64 14 30
2014 Evaluation 11 48 7 25 7 0 2 60 33 36
2014 Other services to the public 21 23 16 17 16 4 2 47 35 407
2014 None of the above 23 28 18 13 12 3 3 54 27 1160

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 37 16 16 10 0 0 59 26 144
2018 Federal regulators 21 31 19 10 16 3 0 53 27 92
2018 Compliance, inspection and enforcement 18 39 17 14 10 1 0 58 25 1935
2018 Communications or public affairs 27 41 15 11 4 0 1 69 16 86
2018 Access to information and privacy 35 24 22 10 8 2 0 60 18 49
2018 Security 19 38 18 15 9 1 0 58 24 668
2018 Science and technology 19 42 22 8 5 2 1 64 14 106
2018 Legal services 26 32 20 11 12 0 0 58 22 67
2018 Administration and operations 26 42 14 9 5 2 0 70 15 848
2018 Human resources 33 39 12 9 5 1 0 74 14 364
2018 Financial management 31 37 16 7 6 1 1 70 14 181
2018 Procurement 23 34 31 6 6 0 0 58 12 35
2018 Real property 26 38 11 16 9 0 0 64 25 44
2018 Materiel management 21 54 11 8 5 0 0 75 13 34
2018 Information management 25 30 21 12 8 4 0 58 21 58
2018 Information technology 21 39 19 9 7 3 3 64 16 308
2018 Internal audit 43 27 8 11 6 4 0 73 18 32
2018 Evaluation 50 37 8 0 5 0 0 87 5 16
2018 Data sciences 24 39 17 13 7 0 0 63 20 26
2018 Policy 23 38 15 15 7 2 1 63 22 210
2018 Project management 19 40 21 10 6 2 2 62 16 141
2018 Other services to the public 19 39 13 14 12 2 0 59 27 198
2018 None of the above 18 39 15 12 13 2 1 58 26 527
2017 Client contact centre 20 34 24 10 10 1 1 55 21 155
2017 Federal regulators 21 37 15 14 11 3 0 59 25 109
2017 Compliance, inspection and enforcement 23 39 14 12 10 2 0 63 22 2145
2017 Communications or public affairs 35 45 11 5 2 1 0 82 7 72
2017 Access to information and privacy 43 31 13 8 4 0 0 74 13 47
2017 Security 23 40 14 12 9 2 0 65 21 774
2017 Science and technology 18 45 20 5 6 3 2 67 12 122
2017 Legal services 19 45 11 9 10 7 0 68 20 47
2017 Administration and operations 29 40 13 9 5 2 0 72 15 937
2017 Human resources 39 39 10 8 2 2 0 80 10 432
2017 Financial management 28 41 13 11 4 3 1 71 16 154
2017 Procurement 41 39 14 0 2 3 0 83 2 34
2017 Real property 40 36 7 5 7 4 0 79 13 40
2017 Materiel management 32 38 17 9 4 0 0 70 14 24
2017 Information management 23 33 18 9 13 3 0 59 23 62
2017 Information technology 29 39 13 7 8 3 0 70 16 380
2017 Internal audit 60 36 4 0 0 0 0 96 0 25
2017 Evaluation 19 41 25 0 14 0 0 61 14 14
2017 Data sciences 45 32 12 7 0 5 0 81 7 29
2017 Policy 30 35 12 9 8 4 2 68 18 263
2017 Project management 23 42 12 11 7 3 3 69 19 164
2017 Other services to the public 22 34 17 12 11 2 2 58 25 248
2017 None of the above 27 36 15 10 8 3 1 65 19 796
2014 Client contact centre 22 37 16 13 7 4 1 62 21 193
2014 Federal regulators 31 37 11 10 8 2 1 70 19 182
2014 Compliance, inspection and enforcement 25 39 12 12 9 2 1 66 21 3079
2014 Communications or public affairs 39 34 8 10 4 6 0 78 14 118
2014 Access to information and privacy 37 39 5 8 4 2 4 81 13 49
2014 Security 28 38 15 9 6 2 1 68 16 992
2014 Science and technology 28 37 16 10 6 3 1 68 16 161
2014 Legal services 31 36 15 6 7 4 0 70 14 65
2014 Administration and operations 36 36 12 8 4 3 1 74 13 1222
2014 Human resources 44 34 9 8 2 3 1 81 10 479
2014 Financial management 26 40 12 10 6 5 1 70 17 236
2014 Procurement 31 35 16 8 5 5 0 69 14 38
2014 Real property 35 30 13 8 6 8 0 71 14 67
2014 Materiel management 29 49 8 8 0 3 3 83 8 37
2014 Information management 28 44 7 9 5 6 1 78 15 88
2014 Information technology 29 38 13 10 5 4 1 71 16 544
2014 Internal audit 38 41 11 0 4 3 3 84 4 30
2014 Evaluation 35 43 5 15 2 0 0 78 17 36
2014 Other services to the public 30 35 12 11 9 2 1 67 21 407
2014 None of the above 28 36 14 11 8 3 1 67 19 1159

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 30 25 11 14 2 0 49 26 144
2018 Federal regulators 13 27 28 9 21 2 0 41 30 93
2018 Compliance, inspection and enforcement 12 33 23 17 15 0 0 45 32 1924
2018 Communications or public affairs 24 40 21 8 5 1 1 65 13 85
2018 Access to information and privacy 33 34 17 10 6 0 0 67 16 49
2018 Security 15 32 25 15 12 0 0 48 27 667
2018 Science and technology 23 35 23 12 5 1 0 59 18 105
2018 Legal services 15 35 15 24 12 0 0 50 35 67
2018 Administration and operations 21 38 23 9 8 1 0 59 17 848
2018 Human resources 28 36 19 10 7 0 0 64 17 367
2018 Financial management 27 37 22 10 3 2 0 65 13 179
2018 Procurement 18 29 39 9 6 0 0 46 15 35
2018 Real property 19 32 19 18 12 0 0 51 29 44
2018 Materiel management 22 47 26 3 0 3 0 71 3 34
2018 Information management 30 28 28 2 10 2 0 59 12 59
2018 Information technology 18 37 24 11 7 2 0 56 19 308
2018 Internal audit 32 44 17 0 6 0 0 77 6 32
2018 Evaluation 50 31 5 8 5 0 0 81 13 16
2018 Data sciences 18 54 6 13 9 0 0 73 22 26
2018 Policy 20 36 20 15 10 0 0 55 25 210
2018 Project management 11 42 28 13 6 0 0 54 18 142
2018 Other services to the public 17 31 23 12 15 2 0 49 27 198
2018 None of the above 11 33 24 13 17 1 0 45 31 523

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 23 21 16 21 5 0 39 39 144
2018 Federal regulators 10 25 15 13 35 2 0 35 49 93
2018 Compliance, inspection and enforcement 9 23 16 20 28 3 1 33 50 1933
2018 Communications or public affairs 14 18 23 18 14 12 2 37 36 86
2018 Access to information and privacy 25 14 11 24 12 8 4 45 42 48
2018 Security 13 23 18 18 25 2 1 37 44 668
2018 Science and technology 8 33 19 13 17 6 5 45 33 106
2018 Legal services 15 20 15 21 28 0 1 35 49 67
2018 Administration and operations 15 24 21 15 17 6 1 42 35 850
2018 Human resources 19 24 18 13 15 7 5 49 31 365
2018 Financial management 21 19 24 17 10 7 2 44 30 181
2018 Procurement 12 20 33 20 12 3 0 33 33 35
2018 Real property 15 27 11 12 33 2 0 43 46 43
2018 Materiel management 16 23 32 17 8 3 0 40 26 34
2018 Information management 20 16 27 11 19 7 1 38 33 59
2018 Information technology 12 23 24 14 17 8 2 39 35 307
2018 Internal audit 32 11 12 13 15 16 0 52 34 32
2018 Evaluation 34 19 13 13 8 13 0 60 24 16
2018 Data sciences 15 20 29 18 14 0 5 37 33 26
2018 Policy 10 16 20 17 26 9 1 30 49 209
2018 Project management 8 21 17 19 25 8 2 33 49 142
2018 Other services to the public 11 27 18 16 25 4 0 39 42 197
2018 None of the above 11 18 19 15 32 5 1 31 50 526
2017 Client contact centre 9 19 24 16 21 9 2 31 42 154
2017 Federal regulators 15 21 7 21 31 5 1 37 55 109
2017 Compliance, inspection and enforcement 12 23 13 21 27 4 1 37 50 2143
2017 Communications or public affairs 16 15 19 18 10 18 4 40 36 72
2017 Access to information and privacy 20 24 17 11 20 7 2 47 34 47
2017 Security 13 24 14 19 23 4 2 40 45 776
2017 Science and technology 13 22 23 17 11 11 3 41 33 122
2017 Legal services 14 24 16 19 18 7 2 42 41 47
2017 Administration and operations 15 23 19 18 16 7 3 41 38 940
2017 Human resources 19 21 18 17 14 6 4 45 35 431
2017 Financial management 13 18 26 16 16 8 3 34 37 154
2017 Procurement 27 25 26 3 8 12 0 59 12 34
2017 Real property 11 15 16 22 29 2 4 28 55 40
2017 Materiel management 9 37 8 4 20 21 0 59 31 24
2017 Information management 8 17 27 27 13 3 5 28 43 62
2017 Information technology 14 16 21 15 19 12 3 35 40 380
2017 Internal audit 34 28 9 12 6 3 8 69 21 25
2017 Evaluation 0 26 11 23 21 13 7 33 54 14
2017 Data sciences 19 25 26 18 3 8 0 49 23 29
2017 Policy 10 15 21 19 24 9 2 28 48 263
2017 Project management 10 17 17 20 23 9 2 31 49 164
2017 Other services to the public 12 23 17 18 25 3 2 37 45 250
2017 None of the above 13 21 16 18 25 5 3 37 46 796
2014 Client contact centre 9 22 24 17 19 7 2 34 39 192
2014 Federal regulators 17 21 16 21 19 5 2 41 42 183
2014 Compliance, inspection and enforcement 10 24 14 20 27 4 1 36 49 3080
2014 Communications or public affairs 18 17 15 17 15 12 5 42 40 118
2014 Access to information and privacy 17 20 20 17 8 13 4 45 30 49
2014 Security 13 25 17 16 24 4 1 40 42 991
2014 Science and technology 11 21 25 17 15 8 3 36 36 161
2014 Legal services 11 17 26 20 17 8 2 31 40 65
2014 Administration and operations 16 24 16 16 17 8 2 45 37 1223
2014 Human resources 16 18 18 16 20 9 3 39 41 480
2014 Financial management 11 19 20 20 14 15 1 36 40 236
2014 Procurement 15 21 21 16 8 15 3 44 30 38
2014 Real property 8 16 21 19 25 9 3 27 49 67
2014 Materiel management 11 27 25 10 11 16 0 45 26 37
2014 Information management 13 23 14 20 21 8 1 40 45 87
2014 Information technology 13 18 20 16 17 13 3 37 39 544
2014 Internal audit 12 17 10 17 16 13 14 41 45 30
2014 Evaluation 7 13 17 12 35 16 0 23 56 36
2014 Other services to the public 11 22 15 21 23 7 2 36 48 406
2014 None of the above 11 20 16 16 27 8 2 34 48 1160

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 25 75 144
2018 Federal regulators 30 70 93
2018 Compliance, inspection and enforcement 26 74 1940
2018 Communications or public affairs 24 76 86
2018 Access to information and privacy 16 84 49
2018 Security 25 75 668
2018 Science and technology 16 84 105
2018 Legal services 32 68 67
2018 Administration and operations 17 83 851
2018 Human resources 12 88 370
2018 Financial management 17 83 180
2018 Procurement 21 79 34
2018 Real property 16 84 43
2018 Materiel management 13 87 34
2018 Information management 18 82 59
2018 Information technology 16 84 311
2018 Internal audit 25 75 32
2018 Evaluation 34 66 16
2018 Policy 18 82 209
2018 Project management 14 86 141
2018 Other services to the public 27 73 199
2018 None of the above 24 76 527

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 52 37
2018 Federal regulators 47 27
2018 Compliance, inspection and enforcement 54 507
2018 Communications or public affairs 58 19
2018 Security 60 163
2018 Science and technology 54 16
2018 Legal services 60 21
2018 Administration and operations 55 146
2018 Human resources 59 44
2018 Financial management 53 28
2018 Information technology 56 48
2018 Policy 45 37
2018 Project management 31 20
2018 Other services to the public 54 54
2018 None of the above 45 125

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 61 37
2018 Federal regulators 81 27
2018 Compliance, inspection and enforcement 70 507
2018 Communications or public affairs 52 19
2018 Security 67 163
2018 Science and technology 51 16
2018 Legal services 57 21
2018 Administration and operations 68 146
2018 Human resources 64 44
2018 Financial management 67 28
2018 Information technology 58 48
2018 Policy 78 37
2018 Project management 72 20
2018 Other services to the public 56 54
2018 None of the above 71 125

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 27
2018 Compliance, inspection and enforcement 8 507
2018 Security 7 163
2018 Administration and operations 13 146
2018 Information management 0 10
2018 Information technology 15 48
2018 None of the above 9 125

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 7 507
2018 Communications or public affairs 0 19
2018 Security 9 163
2018 Science and technology 0 16
2018 Financial management 0 28
2018 Information management 0 10
2018 Policy 0 37
2018 Project management 0 20
2018 None of the above 5 125

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 4 507
2018 Communications or public affairs 0 19
2018 Security 5 163
2018 Science and technology 0 16
2018 Information management 0 10
2018 Project management 0 20
2018 None of the above 4 125

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 14 37
2018 Federal regulators 23 27
2018 Compliance, inspection and enforcement 26 507
2018 Communications or public affairs 0 19
2018 Security 26 163
2018 Science and technology 0 16
2018 Administration and operations 12 146
2018 Human resources 0 44
2018 Project management 0 20
2018 Other services to the public 23 54
2018 None of the above 19 125

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 37
2018 Compliance, inspection and enforcement 2 507
2018 None of the above 5 125

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 37
2018 Federal regulators 49 27
2018 Compliance, inspection and enforcement 46 505
2018 Communications or public affairs 27 19
2018 Security 40 164
2018 Legal services 32 22
2018 Administration and operations 40 145
2018 Human resources 35 44
2018 Financial management 40 29
2018 Information technology 39 48
2018 Policy 38 38
2018 Project management 35 20
2018 Other services to the public 35 54
2018 None of the above 48 125

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 37
2018 Federal regulators 30 27
2018 Compliance, inspection and enforcement 41 505
2018 Communications or public affairs 46 19
2018 Security 39 164
2018 Administration and operations 34 145
2018 Human resources 36 44
2018 Financial management 40 29
2018 Information technology 38 48
2018 Policy 53 38
2018 Project management 24 20
2018 Other services to the public 27 54
2018 None of the above 42 125

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 49 37
2018 Federal regulators 51 27
2018 Compliance, inspection and enforcement 50 505
2018 Communications or public affairs 50 19
2018 Security 45 164
2018 Science and technology 31 16
2018 Legal services 51 22
2018 Administration and operations 49 145
2018 Human resources 53 44
2018 Financial management 52 29
2018 Information technology 49 48
2018 Policy 61 38
2018 Project management 49 20
2018 Other services to the public 46 54
2018 None of the above 58 125

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 37
2018 Federal regulators 45 27
2018 Compliance, inspection and enforcement 43 505
2018 Communications or public affairs 66 19
2018 Security 47 164
2018 Science and technology 28 16
2018 Legal services 41 22
2018 Administration and operations 40 145
2018 Human resources 43 44
2018 Financial management 47 29
2018 Information technology 38 48
2018 Policy 41 38
2018 Project management 25 20
2018 Other services to the public 40 54
2018 None of the above 40 125

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 35 37
2018 Federal regulators 27 27
2018 Compliance, inspection and enforcement 38 505
2018 Communications or public affairs 52 19
2018 Security 28 164
2018 Science and technology 47 16
2018 Legal services 36 22
2018 Administration and operations 37 145
2018 Human resources 29 44
2018 Financial management 38 29
2018 Information technology 36 48
2018 Policy 34 38
2018 Project management 25 20
2018 Other services to the public 31 54
2018 None of the above 37 125

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 55 37
2018 Federal regulators 61 27
2018 Compliance, inspection and enforcement 59 505
2018 Communications or public affairs 65 19
2018 Security 63 164
2018 Science and technology 48 16
2018 Legal services 67 22
2018 Administration and operations 47 145
2018 Human resources 43 44
2018 Financial management 39 29
2018 Information technology 45 48
2018 Policy 43 38
2018 Project management 39 20
2018 Other services to the public 59 54
2018 None of the above 54 125

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 51 37
2018 Federal regulators 40 27
2018 Compliance, inspection and enforcement 43 505
2018 Communications or public affairs 22 19
2018 Security 50 164
2018 Legal services 38 22
2018 Administration and operations 34 145
2018 Human resources 35 44
2018 Financial management 27 29
2018 Information technology 30 48
2018 Policy 38 38
2018 Project management 24 20
2018 Other services to the public 35 54
2018 None of the above 49 125

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 3 505
2018 Communications or public affairs 0 19
2018 Security 4 164
2018 Science and technology 0 16
2018 Legal services 0 22
2018 Financial management 0 29
2018 Information management 0 10
2018 Policy 0 38
2018 Project management 0 20

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 505
2018 Security 15 164
2018 Legal services 25 22
2018 Administration and operations 6 145
2018 Policy 0 38
2018 Other services to the public 17 54
2018 None of the above 14 125

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 14 37
2018 Federal regulators 0 27
2018 Compliance, inspection and enforcement 13 505
2018 Security 17 164
2018 Administration and operations 10 145
2018 Information management 0 10
2018 Policy 15 38
2018 Other services to the public 9 54
2018 None of the above 13 125

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 37
2018 Federal regulators 62 27
2018 Compliance, inspection and enforcement 61 505
2018 Communications or public affairs 42 19
2018 Security 55 164
2018 Science and technology 39 16
2018 Legal services 46 22
2018 Administration and operations 51 145
2018 Human resources 52 44
2018 Financial management 55 29
2018 Information management 50 10
2018 Information technology 48 48
2018 Policy 62 38
2018 Project management 48 20
2018 Other services to the public 54 54
2018 None of the above 63 125

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 25 37
2018 Federal regulators 23 27
2018 Compliance, inspection and enforcement 30 505
2018 Security 34 164
2018 Legal services 28 22
2018 Administration and operations 28 145
2018 Human resources 30 44
2018 Financial management 24 29
2018 Information technology 20 48
2018 Policy 33 38
2018 Other services to the public 30 54
2018 None of the above 33 125

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 14 505
2018 Security 13 164
2018 Administration and operations 17 145
2018 Human resources 16 44
2018 Financial management 16 29
2018 Information technology 10 48
2018 Policy 14 38
2018 Other services to the public 18 54
2018 None of the above 23 125

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 37
2018 Federal regulators 42 27
2018 Compliance, inspection and enforcement 48 508
2018 Security 47 164
2018 Science and technology 64 16
2018 Legal services 47 22
2018 Administration and operations 47 147
2018 Human resources 59 44
2018 Financial management 78 29
2018 Information technology 58 48
2018 Policy 58 38
2018 Project management 47 20
2018 Other services to the public 56 54
2018 None of the above 47 125

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 37
2018 Federal regulators 23 27
2018 Compliance, inspection and enforcement 29 508
2018 Communications or public affairs 39 19
2018 Security 28 164
2018 Science and technology 36 16
2018 Legal services 33 22
2018 Administration and operations 23 147
2018 Human resources 19 44
2018 Financial management 36 29
2018 Information technology 21 48
2018 Policy 28 38
2018 Other services to the public 26 54
2018 None of the above 24 125

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 6 508
2018 Security 6 164
2018 Administration and operations 5 147
2018 Information management 0 10
2018 Policy 14 38
2018 None of the above 7 125

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 37
2018 Federal regulators 27 27
2018 Compliance, inspection and enforcement 28 508
2018 Security 25 164
2018 Administration and operations 16 147
2018 Information management 0 10
2018 Information technology 15 48
2018 Project management 0 20
2018 Other services to the public 24 54
2018 None of the above 30 125

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 8 508
2018 Security 12 164
2018 Administration and operations 8 147
2018 Policy 13 38
2018 Project management 0 20
2018 None of the above 10 125

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 37
2018 Federal regulators 19 27
2018 Compliance, inspection and enforcement 17 508
2018 Communications or public affairs 0 19
2018 Security 11 164
2018 Administration and operations 7 147
2018 Information management 0 10
2018 Project management 0 20
2018 None of the above 11 125

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 37
2018 Federal regulators 17 27
2018 Compliance, inspection and enforcement 14 508
2018 Security 15 164
2018 Administration and operations 13 147
2018 Financial management 22 29
2018 Policy 28 38
2018 Other services to the public 9 54
2018 None of the above 14 125

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 508
2018 Security 9 164
2018 Administration and operations 9 147
2018 Policy 24 38
2018 Other services to the public 13 54
2018 None of the above 12 125

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 37
2018 Federal regulators 45 27
2018 Compliance, inspection and enforcement 26 508
2018 Security 31 164
2018 Legal services 34 22
2018 Administration and operations 31 147
2018 Human resources 29 44
2018 Information technology 29 48
2018 Policy 14 38
2018 Project management 27 20
2018 Other services to the public 29 54
2018 None of the above 30 125

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 8 422
2018 Security 12 145
2018 Administration and operations 10 137
2018 Human resources 13 41
2018 Financial management 0 28
2018 Project management 0 20
2018 None of the above 8 113

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 31
2018 Compliance, inspection and enforcement 14 422
2018 Security 15 145
2018 Administration and operations 13 137
2018 Information technology 20 46
2018 Policy 22 35
2018 Other services to the public 20 50
2018 None of the above 12 113

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 22
2018 Compliance, inspection and enforcement 8 422
2018 Communications or public affairs 0 19
2018 Security 9 145
2018 Administration and operations 8 137
2018 Information technology 13 46
2018 Other services to the public 13 50
2018 None of the above 8 113

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 5 422
2018 Security 8 145
2018 Administration and operations 10 137
2018 Information management 0 10
2018 Project management 0 20
2018 Other services to the public 0 50
2018 None of the above 5 113

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 7 422
2018 Security 6 145
2018 Administration and operations 5 137
2018 Financial management 22 28
2018 Information technology 10 46
2018 Policy 12 35
2018 None of the above 9 113

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 6 422
2018 Security 3 145
2018 Administration and operations 6 137
2018 Human resources 17 41
2018 Information management 0 10
2018 Information technology 21 46
2018 Project management 24 20
2018 None of the above 10 113

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 5 422
2018 Security 6 145
2018 Administration and operations 8 137
2018 Financial management 21 28
2018 Information management 0 10
2018 Information technology 20 46
2018 Policy 14 35

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 422
2018 Security 11 145
2018 Administration and operations 11 137
2018 Information management 0 10
2018 Policy 26 35
2018 Project management 0 20
2018 Other services to the public 13 50
2018 None of the above 10 113

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 7 422
2018 Security 9 145
2018 Administration and operations 10 137
2018 Financial management 24 28
2018 Information management 0 10
2018 Policy 17 35
2018 None of the above 8 113

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 31
2018 Federal regulators 39 22
2018 Compliance, inspection and enforcement 42 422
2018 Communications or public affairs 40 19
2018 Security 36 145
2018 Legal services 33 19
2018 Administration and operations 33 137
2018 Human resources 29 41
2018 Financial management 45 28
2018 Information technology 30 46
2018 Policy 38 35
2018 Project management 36 20
2018 Other services to the public 32 50
2018 None of the above 37 113

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 10 422
2018 Communications or public affairs 21 19
2018 Security 11 145
2018 Administration and operations 10 137
2018 Project management 0 20
2018 Other services to the public 10 50

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 31
2018 Federal regulators 63 22
2018 Compliance, inspection and enforcement 53 422
2018 Communications or public affairs 35 19
2018 Security 50 145
2018 Science and technology 37 15
2018 Legal services 43 19
2018 Administration and operations 48 137
2018 Human resources 64 41
2018 Financial management 42 28
2018 Information technology 44 46
2018 Policy 50 35
2018 Project management 36 20
2018 Other services to the public 42 50
2018 None of the above 43 113

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 31
2018 Federal regulators 0 22
2018 Compliance, inspection and enforcement 3 422
2018 Science and technology 0 15
2018 Financial management 0 28
2018 Information management 0 10
2018 Information technology 0 46
2018 Policy 0 35
2018 Project management 0 20
2018 Other services to the public 0 50

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 63 31
2018 Federal regulators 58 22
2018 Compliance, inspection and enforcement 71 422
2018 Communications or public affairs 50 19
2018 Security 57 145
2018 Science and technology 43 15
2018 Legal services 52 19
2018 Administration and operations 62 137
2018 Human resources 62 41
2018 Financial management 64 28
2018 Information management 48 10
2018 Information technology 56 46
2018 Policy 62 35
2018 Project management 61 20
2018 Other services to the public 66 50
2018 None of the above 63 113

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 5 422
2018 Security 4 145
2018 Legal services 0 19
2018 Administration and operations 6 137
2018 Information management 0 10
2018 Project management 0 20
2018 Other services to the public 0 50
2018 None of the above 5 113

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 31
2018 Compliance, inspection and enforcement 12 422
2018 Security 13 145
2018 Administration and operations 15 137
2018 Other services to the public 16 50
2018 None of the above 19 113

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 18 19 9 17 22 3 39 35 143
2018 Federal regulators 8 13 26 15 23 11 3 26 45 93
2018 Compliance, inspection and enforcement 7 17 24 16 23 11 3 27 45 1936
2018 Communications or public affairs 12 11 27 9 10 24 7 34 27 85
2018 Access to information and privacy 15 10 15 17 6 30 7 39 37 48
2018 Security 11 16 24 15 21 11 2 30 42 661
2018 Science and technology 6 18 26 12 6 23 10 35 27 106
2018 Legal services 11 10 31 14 16 12 6 25 37 67
2018 Administration and operations 15 19 24 10 12 17 3 42 28 853
2018 Human resources 17 19 20 10 6 20 8 50 22 370
2018 Financial management 19 12 27 3 10 22 7 44 18 179
2018 Procurement 6 35 20 6 12 18 3 52 22 34
2018 Real property 6 16 15 19 18 24 2 30 50 44
2018 Materiel management 15 23 34 11 3 15 0 44 16 35
2018 Information management 16 12 28 7 13 21 3 37 26 59
2018 Information technology 10 16 29 7 9 24 5 38 22 309
2018 Internal audit 14 11 16 7 19 26 6 38 39 32
2018 Evaluation 10 8 19 26 8 29 0 25 49 16
2018 Data sciences 8 24 20 13 5 21 9 46 25 25
2018 Policy 8 18 23 9 12 23 7 37 30 209
2018 Project management 10 20 21 10 16 16 8 39 33 141
2018 Other services to the public 9 19 22 10 22 15 2 34 39 198
2018 None of the above 9 13 23 14 22 14 5 27 44 527
2017 Client contact centre 7 21 19 8 17 18 10 38 36 155
2017 Federal regulators 9 18 25 14 21 10 4 30 41 111
2017 Compliance, inspection and enforcement 8 14 22 14 22 17 4 28 45 2150
2017 Communications or public affairs 13 18 18 8 4 34 4 50 21 72
2017 Access to information and privacy 10 20 19 6 13 26 6 44 28 47
2017 Security 10 17 23 12 20 14 4 32 39 776
2017 Science and technology 11 12 28 5 8 30 6 36 20 119
2017 Legal services 10 19 30 4 8 17 11 41 17 47
2017 Administration and operations 14 18 22 10 12 18 7 43 29 943
2017 Human resources 13 23 19 8 8 23 6 51 22 432
2017 Financial management 17 14 21 6 9 24 10 46 23 154
2017 Procurement 9 17 25 3 5 31 10 43 14 34
2017 Real property 17 7 24 12 17 20 4 32 37 41
2017 Materiel management 8 21 25 5 8 21 12 43 20 24
2017 Information management 11 14 32 13 8 16 7 32 27 62
2017 Information technology 14 13 27 7 9 23 7 38 23 380
2017 Internal audit 28 12 18 4 2 23 13 62 10 25
2017 Evaluation 17 0 25 0 14 38 6 30 25 14
2017 Data sciences 20 16 12 6 0 34 11 67 11 29
2017 Policy 8 15 23 11 12 22 8 33 34 264
2017 Project management 6 19 23 10 15 21 6 34 34 164
2017 Other services to the public 6 15 20 12 26 15 5 27 48 250
2017 None of the above 10 16 23 10 18 19 4 34 37 801
2014 Client contact centre 12 19 23 7 11 18 8 43 25 193
2014 Federal regulators 13 16 28 9 13 18 3 37 28 183
2014 Compliance, inspection and enforcement 8 17 23 12 17 18 5 32 38 3077
2014 Communications or public affairs 10 14 21 4 7 34 9 43 20 118
2014 Access to information and privacy 16 14 19 4 6 25 16 50 18 49
2014 Security 11 17 23 11 14 18 5 37 33 991
2014 Science and technology 13 17 20 2 6 26 15 51 15 161
2014 Legal services 11 13 22 6 9 34 4 39 25 65
2014 Administration and operations 16 19 20 8 9 21 8 49 23 1220
2014 Human resources 14 17 21 10 6 23 9 46 23 480
2014 Financial management 10 12 22 7 3 35 11 41 18 236
2014 Procurement 8 16 22 0 5 34 15 46 11 38
2014 Real property 11 21 22 12 9 21 5 42 28 67
2014 Materiel management 11 16 23 14 8 24 3 37 30 37
2014 Information management 12 16 28 7 7 22 7 40 20 88
2014 Information technology 10 14 22 4 7 31 10 42 19 544
2014 Internal audit 6 11 11 14 7 37 15 35 42 29
2014 Evaluation 5 9 21 6 11 43 6 27 32 36
2014 Other services to the public 9 15 20 13 16 21 6 33 40 406
2014 None of the above 9 13 25 10 13 24 5 31 33 1159

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 31 22 11 13 8 0 50 26 142
2018 Federal regulators 12 16 30 10 27 5 0 30 39 92
2018 Compliance, inspection and enforcement 12 28 22 16 19 3 0 41 36 1935
2018 Communications or public affairs 17 32 20 13 8 10 1 55 23 85
2018 Access to information and privacy 32 28 8 9 4 18 0 74 16 48
2018 Security 16 26 21 16 17 4 0 44 34 664
2018 Science and technology 17 33 26 13 3 8 0 54 18 106
2018 Legal services 12 24 26 20 16 0 2 37 37 67
2018 Administration and operations 22 30 21 11 9 6 1 56 21 853
2018 Human resources 23 35 20 7 6 8 1 64 15 370
2018 Financial management 26 29 20 7 6 9 2 62 15 181
2018 Procurement 15 32 22 9 6 15 0 56 18 34
2018 Real property 16 24 24 14 12 10 0 45 28 44
2018 Materiel management 27 28 25 11 3 6 0 59 15 35
2018 Information management 22 25 31 9 8 5 0 50 18 59
2018 Information technology 19 29 27 7 7 11 0 54 15 309
2018 Internal audit 30 26 14 12 11 7 0 60 25 31
2018 Evaluation 23 11 32 13 8 13 0 39 24 16
2018 Data sciences 15 35 20 13 9 8 0 54 24 25
2018 Policy 16 27 22 13 12 10 1 48 27 211
2018 Project management 14 32 25 10 9 10 0 51 21 139
2018 Other services to the public 15 25 23 12 18 6 1 43 32 197
2018 None of the above 14 21 22 15 18 7 2 39 36 527
2017 Client contact centre 13 26 23 9 15 10 4 46 28 155
2017 Federal regulators 11 22 21 18 19 6 1 36 41 110
2017 Compliance, inspection and enforcement 12 25 22 16 19 7 1 40 37 2149
2017 Communications or public affairs 19 32 19 7 7 13 3 60 18 72
2017 Access to information and privacy 19 29 17 9 11 16 0 57 23 47
2017 Security 14 26 22 14 16 7 1 43 32 773
2017 Science and technology 16 29 24 5 8 17 1 56 15 122
2017 Legal services 16 36 21 6 8 12 0 59 16 47
2017 Administration and operations 20 30 23 9 10 8 1 55 20 941
2017 Human resources 23 34 20 7 7 8 1 63 15 431
2017 Financial management 24 28 20 6 8 11 2 60 16 154
2017 Procurement 31 10 40 9 3 5 3 44 13 34
2017 Real property 28 14 24 9 14 11 0 47 26 41
2017 Materiel management 16 38 25 5 4 12 0 61 11 24
2017 Information management 19 19 32 14 6 8 0 42 23 62
2017 Information technology 23 25 23 9 8 11 1 54 20 379
2017 Internal audit 53 17 12 4 2 4 8 79 7 25
2017 Evaluation 17 15 23 6 14 25 0 43 27 14
2017 Data sciences 31 27 29 4 0 9 0 64 4 29
2017 Policy 11 31 25 10 10 11 1 49 23 264
2017 Project management 9 30 25 11 13 10 2 44 27 163
2017 Other services to the public 11 25 19 16 23 4 2 39 41 249
2017 None of the above 16 24 22 13 15 9 1 45 31 798
2014 Client contact centre 17 29 23 7 10 13 1 53 20 193
2014 Federal regulators 17 25 26 7 14 9 1 47 24 183
2014 Compliance, inspection and enforcement 13 26 23 13 15 8 1 44 31 3078
2014 Communications or public affairs 17 25 25 3 7 22 1 54 13 118
2014 Access to information and privacy 24 22 22 4 6 19 2 58 13 49
2014 Security 16 27 22 12 12 9 1 49 27 992
2014 Science and technology 19 28 23 4 5 18 4 60 11 160
2014 Legal services 20 34 12 14 6 14 0 63 23 65
2014 Administration and operations 22 29 20 7 7 13 1 60 16 1222
2014 Human resources 20 28 21 10 6 12 1 56 19 480
2014 Financial management 18 22 23 6 5 22 4 55 15 234
2014 Procurement 25 21 24 5 5 16 3 57 13 38
2014 Real property 11 30 28 12 7 12 0 46 22 67
2014 Materiel management 19 30 21 11 3 16 0 58 17 37
2014 Information management 21 37 19 8 4 8 1 64 14 88
2014 Information technology 18 25 25 6 6 19 3 54 14 544
2014 Internal audit 15 28 15 3 7 29 3 63 15 29
2014 Evaluation 5 27 31 6 10 19 2 40 20 36
2014 Other services to the public 14 23 22 13 14 12 1 43 31 405
2014 None of the above 14 22 26 11 11 14 1 42 27 1159

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 16 84 143
2018 Federal regulators 27 73 93
2018 Compliance, inspection and enforcement 17 83 1935
2018 Communications or public affairs 11 89 86
2018 Security 17 83 666
2018 Science and technology 10 90 106
2018 Legal services 14 86 65
2018 Administration and operations 12 88 853
2018 Human resources 7 93 367
2018 Financial management 8 92 179
2018 Procurement 0 100 34
2018 Information management 15 85 58
2018 Information technology 11 89 311
2018 Data sciences 0 100 26
2018 Policy 10 90 210
2018 Project management 11 89 142
2018 Other services to the public 16 84 196
2018 None of the above 16 84 525

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 22
2018 Federal regulators 30 25
2018 Compliance, inspection and enforcement 38 317
2018 Security 43 110
2018 Administration and operations 31 97
2018 Human resources 43 25
2018 Financial management 51 14
2018 Information technology 25 32
2018 Policy 25 21
2018 Project management 31 16
2018 Other services to the public 29 31
2018 None of the above 30 81

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 81 317
2018 Security 80 110
2018 Administration and operations 81 97
2018 Information technology 81 32
2018 Project management 69 16
2018 Other services to the public 67 31
2018 None of the above 72 81

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 25
2018 Compliance, inspection and enforcement 2 317
2018 Science and technology 0 10
2018 Policy 0 21
2018 Other services to the public 0 31

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 22
2018 Compliance, inspection and enforcement 5 317
2018 Science and technology 0 10
2018 Human resources 0 25
2018 Financial management 0 14
2018 Policy 0 21
2018 Project management 0 16
2018 Other services to the public 0 31

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 22
2018 Compliance, inspection and enforcement 5 317
2018 Security 5 110
2018 Science and technology 0 10
2018 Financial management 0 14
2018 Policy 0 21

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 29 25
2018 Compliance, inspection and enforcement 20 317
2018 Security 17 110
2018 Administration and operations 6 97
2018 Human resources 0 25
2018 Financial management 0 14
2018 Policy 0 21
2018 Project management 0 16
2018 Other services to the public 20 31
2018 None of the above 11 81

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 8 317
2018 Security 10 110
2018 Administration and operations 9 97
2018 Financial management 0 14
2018 Other services to the public 16 31
2018 None of the above 12 81

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 22
2018 Federal regulators 24 25
2018 Compliance, inspection and enforcement 26 316
2018 Security 31 108
2018 Administration and operations 20 97
2018 Human resources 18 25
2018 Financial management 38 14
2018 Information technology 37 32
2018 Policy 29 21
2018 Project management 40 15
2018 Other services to the public 27 31
2018 None of the above 19 81

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 29 25
2018 Compliance, inspection and enforcement 18 316
2018 Security 19 108
2018 Administration and operations 14 97
2018 Human resources 24 25
2018 Financial management 32 14
2018 Information technology 31 32
2018 Policy 30 21
2018 Other services to the public 30 31
2018 None of the above 9 81

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 24 25
2018 Compliance, inspection and enforcement 17 316
2018 Security 23 108
2018 Science and technology 0 10
2018 Administration and operations 12 97
2018 Financial management 38 14
2018 Information technology 31 32
2018 Other services to the public 26 31
2018 None of the above 8 81

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 6 316
2018 Security 7 108
2018 Science and technology 0 10
2018 Human resources 0 25
2018 Policy 0 21
2018 Project management 0 15
2018 None of the above 6 81

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 23 22
2018 Federal regulators 24 25
2018 Compliance, inspection and enforcement 20 316
2018 Security 22 108
2018 Administration and operations 19 97
2018 Human resources 29 25
2018 Financial management 38 14
2018 None of the above 20 81

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 22
2018 Federal regulators 33 25
2018 Compliance, inspection and enforcement 37 316
2018 Security 40 108
2018 Administration and operations 37 97
2018 Human resources 34 25
2018 Information technology 25 32
2018 Policy 39 21
2018 Project management 35 15
2018 Other services to the public 48 31
2018 None of the above 37 81

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 22
2018 Federal regulators 0 25
2018 Compliance, inspection and enforcement 6 316
2018 Science and technology 0 10
2018 Financial management 0 14

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 22
2018 Federal regulators 0 25
2018 Compliance, inspection and enforcement 3 316
2018 Science and technology 0 10
2018 Human resources 0 25
2018 Financial management 0 14
2018 Policy 0 21
2018 Other services to the public 0 31

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 22
2018 Compliance, inspection and enforcement 14 316
2018 Security 12 108
2018 Science and technology 0 10
2018 Administration and operations 6 97
2018 Policy 0 21
2018 None of the above 10 81

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 29 25
2018 Compliance, inspection and enforcement 28 316
2018 Security 24 108
2018 Science and technology 0 10
2018 Administration and operations 18 97
2018 Human resources 22 25
2018 Financial management 0 14
2018 Project management 44 15
2018 Other services to the public 22 31
2018 None of the above 25 81

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 22
2018 Federal regulators 0 25
2018 Compliance, inspection and enforcement 2 316
2018 Science and technology 0 10
2018 Administration and operations 0 97
2018 Human resources 0 25
2018 Financial management 0 14
2018 Information technology 0 32
2018 Policy 0 21
2018 Project management 0 15
2018 Other services to the public 0 31
2018 None of the above 0 81

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 21 316
2018 Security 20 108
2018 Administration and operations 23 97
2018 Policy 23 21
2018 Other services to the public 19 31
2018 None of the above 22 81

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 22
2018 Federal regulators 0 25
2018 Security 0 108
2018 Science and technology 0 10
2018 Human resources 0 25
2018 Financial management 0 14
2018 Policy 0 21
2018 Project management 0 15
2018 Other services to the public 0 31

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 18 25
2018 Compliance, inspection and enforcement 11 316
2018 Security 18 108
2018 Administration and operations 18 97
2018 Information technology 19 32
2018 Policy 25 21
2018 Project management 0 15
2018 Other services to the public 22 31
2018 None of the above 14 81

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 22
2018 Federal regulators 41 25
2018 Compliance, inspection and enforcement 31 317
2018 Security 30 110
2018 Science and technology 0 10
2018 Administration and operations 31 97
2018 Human resources 26 25
2018 Financial management 41 14
2018 Information technology 33 31
2018 Policy 38 21
2018 Project management 37 16
2018 Other services to the public 39 31
2018 None of the above 29 81

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 19 317
2018 Security 17 110
2018 Science and technology 0 10
2018 Administration and operations 16 97
2018 None of the above 15 81

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 4 317
2018 Science and technology 0 10
2018 Human resources 0 25
2018 Financial management 0 14
2018 Information technology 0 31
2018 Other services to the public 0 31

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 22
2018 Federal regulators 29 25
2018 Compliance, inspection and enforcement 25 317
2018 Security 25 110
2018 Administration and operations 16 97
2018 None of the above 20 81

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 3 317
2018 Science and technology 0 10
2018 Financial management 0 14
2018 Project management 0 16

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 13 317
2018 Security 10 110
2018 Science and technology 0 10
2018 Administration and operations 7 97
2018 Financial management 0 14
2018 None of the above 13 81

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 317
2018 Security 8 110
2018 Science and technology 0 10
2018 Administration and operations 5 97
2018 Financial management 0 14
2018 None of the above 6 81

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 7 317
2018 Security 6 110
2018 Science and technology 0 10
2018 Administration and operations 9 97
2018 None of the above 10 81

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 22
2018 Federal regulators 49 25
2018 Compliance, inspection and enforcement 46 317
2018 Security 44 110
2018 Administration and operations 53 97
2018 Human resources 54 25
2018 Financial management 53 14
2018 Information technology 48 31
2018 Policy 52 21
2018 Project management 63 16
2018 Other services to the public 48 31
2018 None of the above 48 81

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 5 277
2018 Science and technology 0 10
2018 Human resources 0 24
2018 Financial management 0 14
2018 None of the above 10 71

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 10 277
2018 Security 11 99
2018 Science and technology 0 10
2018 Administration and operations 7 90
2018 None of the above 12 71

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 19
2018 Compliance, inspection and enforcement 2 277
2018 Science and technology 0 10
2018 Human resources 0 24
2018 Information technology 0 30
2018 Policy 0 19
2018 Project management 0 15
2018 None of the above 8 71

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 3 277
2018 Science and technology 0 10
2018 Human resources 0 24
2018 Financial management 0 14
2018 Information technology 0 30
2018 Policy 0 19
2018 Other services to the public 0 26

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 19
2018 Federal regulators 0 23
2018 Compliance, inspection and enforcement 3 277
2018 Science and technology 0 10
2018 Human resources 0 24
2018 Financial management 0 14
2018 Information technology 0 30
2018 Policy 0 19
2018 Project management 0 15

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 19
2018 Federal regulators 0 23
2018 Compliance, inspection and enforcement 2 277
2018 Security 5 99
2018 Administration and operations 0 90
2018 Human resources 0 24
2018 Policy 0 19
2018 Other services to the public 0 26

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 2 277
2018 Information technology 0 30
2018 Other services to the public 0 26

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 19
2018 Compliance, inspection and enforcement 10 277
2018 Security 10 99
2018 Administration and operations 11 90
2018 Human resources 0 24
2018 Financial management 34 14
2018 Project management 0 15
2018 None of the above 7 71

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 6 277
2018 Security 11 99
2018 Administration and operations 10 90
2018 Human resources 0 24
2018 Other services to the public 0 26
2018 None of the above 7 71

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 27 19
2018 Federal regulators 31 23
2018 Compliance, inspection and enforcement 32 277
2018 Security 34 99
2018 Administration and operations 25 90
2018 Human resources 33 24
2018 Financial management 39 14
2018 Information technology 17 30
2018 Policy 35 19
2018 Project management 33 15
2018 Other services to the public 19 26
2018 None of the above 27 71

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 8 277
2018 Security 7 99
2018 Science and technology 0 10
2018 Administration and operations 10 90
2018 None of the above 7 71

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 47 23
2018 Compliance, inspection and enforcement 47 277
2018 Security 48 99
2018 Administration and operations 41 90
2018 Human resources 68 24
2018 Financial management 50 14
2018 Information technology 46 30
2018 Policy 49 19
2018 Project management 45 15
2018 Other services to the public 49 26
2018 None of the above 36 71

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 19
2018 Compliance, inspection and enforcement 4 277
2018 Science and technology 0 10
2018 Financial management 0 14
2018 Policy 0 19
2018 Other services to the public 0 26

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 59 19
2018 Federal regulators 69 23
2018 Compliance, inspection and enforcement 73 277
2018 Security 65 99
2018 Science and technology 53 10
2018 Administration and operations 72 90
2018 Human resources 70 24
2018 Financial management 47 14
2018 Information technology 60 30
2018 Policy 74 19
2018 Project management 62 15
2018 Other services to the public 66 26
2018 None of the above 66 71

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 4 277
2018 Security 5 99
2018 Administration and operations 7 90
2018 Project management 0 15
2018 Other services to the public 0 26

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 19
2018 Compliance, inspection and enforcement 14 277
2018 Security 11 99
2018 Administration and operations 16 90
2018 Information technology 17 30
2018 Project management 0 15
2018 Other services to the public 19 26
2018 None of the above 16 71

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 18 22 10 12 24 4 40 30 143
2018 Federal regulators 9 15 40 6 13 15 2 29 22 92
2018 Compliance, inspection and enforcement 9 18 30 10 14 16 3 33 29 1939
2018 Communications or public affairs 14 18 23 2 5 32 7 52 11 85
2018 Access to information and privacy 14 13 23 4 7 32 7 44 18 48
2018 Security 12 19 31 8 13 15 2 37 25 660
2018 Science and technology 8 15 31 3 6 25 13 38 13 106
2018 Legal services 11 12 33 9 12 17 6 30 28 66
2018 Administration and operations 16 19 27 7 7 20 3 47 19 852
2018 Human resources 17 20 23 5 5 24 6 53 15 369
2018 Financial management 16 16 25 3 5 27 7 49 12 179
2018 Procurement 12 24 32 0 0 27 6 52 0 34
2018 Real property 11 23 18 9 7 26 5 50 24 44
2018 Materiel management 12 20 42 9 3 15 0 38 14 35
2018 Information management 16 21 30 4 5 22 2 48 12 59
2018 Information technology 11 18 33 3 7 26 2 41 13 308
2018 Internal audit 11 15 29 0 7 29 9 42 12 32
2018 Evaluation 5 16 13 19 0 48 0 39 35 16
2018 Data sciences 11 14 25 9 8 24 10 37 25 25
2018 Policy 10 14 28 3 8 31 7 38 16 209
2018 Project management 14 18 26 5 10 22 5 43 21 142
2018 Other services to the public 10 18 32 7 14 16 3 34 26 195
2018 None of the above 11 14 29 9 13 20 3 33 29 524
2017 Client contact centre 7 22 23 5 10 25 8 44 21 155
2017 Federal regulators 13 14 31 6 14 14 9 34 26 111
2017 Compliance, inspection and enforcement 10 16 26 8 13 22 5 36 28 2150
2017 Communications or public affairs 8 18 23 0 3 43 6 50 6 72
2017 Access to information and privacy 19 16 27 2 0 30 6 55 3 47
2017 Security 12 19 27 6 10 20 6 41 22 775
2017 Science and technology 11 14 30 2 5 33 5 40 11 121
2017 Legal services 10 24 19 6 0 30 11 57 11 47
2017 Administration and operations 16 20 25 5 6 24 6 50 16 944
2017 Human resources 14 20 24 4 2 28 7 53 10 432
2017 Financial management 17 13 22 5 1 34 8 52 10 154
2017 Procurement 9 17 23 0 0 49 3 53 0 34
2017 Real property 13 12 26 7 10 19 13 36 25 41
2017 Materiel management 13 30 21 0 4 28 4 63 6 24
2017 Information management 11 18 29 6 4 20 10 42 15 62
2017 Information technology 14 13 29 4 4 28 8 42 13 380
2017 Internal audit 16 30 8 0 6 31 8 76 11 25
2017 Evaluation 17 8 17 0 14 31 12 45 25 14
2017 Data sciences 31 15 21 2 0 24 7 66 3 29
2017 Policy 10 16 26 4 7 32 6 41 17 264
2017 Project management 11 14 31 6 7 28 4 36 19 164
2017 Other services to the public 10 17 20 6 14 25 7 40 30 249
2017 None of the above 12 17 26 6 11 23 5 40 23 801
2014 Client contact centre 11 22 26 7 4 24 6 47 16 193
2014 Federal regulators 15 21 23 5 7 23 6 51 17 183
2014 Compliance, inspection and enforcement 10 18 26 7 10 24 5 39 25 3078
2014 Communications or public affairs 11 16 20 0 5 39 9 51 10 118
2014 Access to information and privacy 14 10 16 0 6 33 20 52 14 49
2014 Security 12 17 28 8 8 23 4 40 21 993
2014 Science and technology 15 15 22 2 1 30 14 55 6 160
2014 Legal services 15 12 27 3 9 34 0 41 19 65
2014 Administration and operations 16 18 22 3 5 28 8 54 12 1223
2014 Human resources 14 15 22 6 2 31 9 49 14 479
2014 Financial management 9 15 22 3 2 38 11 47 10 235
2014 Procurement 13 5 27 3 5 31 15 34 15 38
2014 Real property 11 20 30 3 3 31 3 46 8 67
2014 Materiel management 14 17 29 8 3 24 5 43 16 37
2014 Information management 15 15 22 5 2 35 7 50 12 88
2014 Information technology 12 13 26 2 4 35 7 45 10 542
2014 Internal audit 10 14 18 3 0 49 6 53 8 30
2014 Evaluation 0 13 31 0 3 43 10 28 7 36
2014 Other services to the public 11 16 25 7 12 25 5 39 26 405
2014 None of the above 11 13 28 6 8 29 6 37 20 1159

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 33 20 8 12 10 1 55 23 143
2018 Federal regulators 13 18 40 7 13 7 1 35 22 92
2018 Compliance, inspection and enforcement 14 29 26 11 14 6 1 46 26 1940
2018 Communications or public affairs 19 34 21 5 6 16 0 62 13 85
2018 Access to information and privacy 28 28 13 0 7 25 0 75 9 48
2018 Security 17 26 27 10 12 6 1 46 24 658
2018 Science and technology 19 32 25 5 4 13 2 60 11 105
2018 Legal services 16 25 27 15 12 5 0 42 29 65
2018 Administration and operations 23 29 25 7 7 8 1 57 15 850
2018 Human resources 24 34 21 6 4 10 2 65 11 368
2018 Financial management 25 30 24 5 3 12 1 63 9 179
2018 Procurement 14 36 26 0 0 21 3 66 0 34
2018 Real property 23 33 22 11 7 5 0 59 19 44
2018 Materiel management 24 28 33 3 6 6 0 56 9 35
2018 Information management 24 30 27 4 7 9 0 60 11 59
2018 Information technology 19 27 30 5 7 12 0 52 13 307
2018 Internal audit 22 46 8 3 7 13 0 79 12 32
2018 Evaluation 23 21 21 19 0 16 0 53 22 16
2018 Data sciences 19 34 14 12 13 8 0 58 27 25
2018 Policy 17 25 29 8 6 14 2 49 17 211
2018 Project management 16 30 22 8 8 13 2 55 19 141
2018 Other services to the public 18 23 23 11 14 8 2 46 28 195
2018 None of the above 16 23 26 11 12 10 2 44 27 525
2017 Client contact centre 12 28 26 4 9 18 3 50 16 155
2017 Federal regulators 16 23 29 7 13 7 5 45 23 111
2017 Compliance, inspection and enforcement 16 27 23 10 12 10 2 49 25 2147
2017 Communications or public affairs 20 28 27 0 3 21 1 61 4 72
2017 Access to information and privacy 25 33 17 2 0 23 0 75 3 47
2017 Security 17 29 24 9 9 10 2 52 21 773
2017 Science and technology 15 29 27 4 5 19 1 55 11 122
2017 Legal services 19 34 15 7 2 20 4 69 12 46
2017 Administration and operations 24 31 22 6 6 9 2 62 13 941
2017 Human resources 24 35 20 4 3 12 1 68 8 429
2017 Financial management 30 24 24 3 3 15 3 65 6 154
2017 Procurement 33 24 28 0 0 11 3 67 0 34
2017 Real property 23 12 31 5 10 15 5 43 18 41
2017 Materiel management 17 46 25 0 0 12 0 72 0 24
2017 Information management 23 22 22 10 5 15 3 55 19 62
2017 Information technology 23 24 26 4 5 17 2 57 11 378
2017 Internal audit 36 37 12 0 6 4 4 80 7 25
2017 Evaluation 17 23 15 14 13 12 6 48 33 14
2017 Data sciences 32 23 35 2 0 7 0 60 2 29
2017 Policy 17 32 23 6 7 14 1 57 15 262
2017 Project management 14 25 29 8 5 17 1 48 17 164
2017 Other services to the public 15 24 24 8 13 13 4 46 25 248
2017 None of the above 19 26 24 6 11 12 2 52 20 800
2014 Client contact centre 18 31 24 7 4 15 1 58 13 192
2014 Federal regulators 20 27 24 7 8 13 1 56 17 183
2014 Compliance, inspection and enforcement 16 27 25 8 10 13 1 50 21 3074
2014 Communications or public affairs 22 27 21 4 3 23 0 64 9 118
2014 Access to information and privacy 25 29 14 6 4 18 4 69 14 49
2014 Security 19 28 23 8 8 11 2 55 18 991
2014 Science and technology 23 28 24 4 1 16 5 64 7 161
2014 Legal services 21 34 22 4 6 12 0 63 12 65
2014 Administration and operations 24 27 20 4 5 17 2 64 10 1220
2014 Human resources 23 27 21 7 3 17 2 61 12 480
2014 Financial management 20 28 22 3 3 21 4 64 7 236
2014 Procurement 23 13 28 5 6 25 0 49 15 37
2014 Real property 16 27 25 7 6 18 0 53 16 67
2014 Materiel management 25 30 21 8 6 11 0 61 16 37
2014 Information management 23 27 20 6 5 16 3 63 13 88
2014 Information technology 21 26 22 4 4 22 1 61 10 543
2014 Internal audit 21 14 25 3 3 30 3 52 10 30
2014 Evaluation 6 34 31 2 3 23 0 52 8 36
2014 Other services to the public 16 23 23 10 10 16 1 48 24 406
2014 None of the above 16 22 24 7 8 20 2 49 20 1158
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 36 15 4 15 0 0 66 19 140
2018 Federal regulators 35 23 15 10 16 0 0 58 27 90
2018 Compliance, inspection and enforcement 33 32 15 8 11 1 0 66 19 1910
2018 Communications or public affairs 59 20 10 7 3 0 0 79 10 86
2018 Access to information and privacy 50 28 4 8 6 4 0 81 15 49
2018 Security 33 32 13 9 12 1 0 66 21 662
2018 Science and technology 46 33 7 3 6 5 0 83 9 104
2018 Legal services 35 42 9 8 4 2 0 78 12 67
2018 Administration and operations 48 28 10 5 6 1 0 78 12 841
2018 Human resources 56 25 11 3 4 1 0 81 8 362
2018 Financial management 53 30 9 1 5 1 0 84 7 182
2018 Procurement 52 20 22 6 0 0 0 72 6 35
2018 Real property 54 14 16 2 11 2 0 69 14 43
2018 Materiel management 36 27 17 8 8 0 3 65 17 34
2018 Information management 47 24 18 4 5 2 0 73 9 60
2018 Information technology 52 25 10 7 5 0 0 78 12 302
2018 Internal audit 49 27 7 3 15 0 0 75 18 32
2018 Evaluation 52 16 13 13 5 0 0 68 19 16
2018 Data sciences 82 14 5 0 0 0 0 95 0 26
2018 Policy 45 24 13 5 11 2 0 71 16 206
2018 Project management 50 31 11 4 3 0 0 81 8 139
2018 Other services to the public 36 34 13 6 10 2 0 71 16 196
2018 None of the above 38 25 14 8 13 2 0 64 21 517
2017 Client contact centre 41 26 14 10 8 1 0 68 18 155
2017 Federal regulators 31 24 16 12 16 1 0 56 28 111
2017 Compliance, inspection and enforcement 31 29 16 9 13 2 0 62 22 2149
2017 Communications or public affairs 49 30 13 6 1 0 1 80 7 71
2017 Access to information and privacy 54 17 15 7 7 0 0 71 13 47
2017 Security 33 30 15 8 12 1 0 65 20 773
2017 Science and technology 54 26 8 7 3 1 1 82 10 122
2017 Legal services 41 24 24 2 2 4 3 70 4 46
2017 Administration and operations 47 27 13 5 7 2 0 75 12 940
2017 Human resources 59 23 8 4 5 0 0 83 9 430
2017 Financial management 47 29 13 5 6 0 0 76 11 154
2017 Procurement 58 30 3 3 0 6 0 94 3 34
2017 Real property 39 34 14 5 5 3 0 76 10 41
2017 Materiel management 49 30 4 13 4 0 0 79 17 24
2017 Information management 50 36 9 1 2 0 2 87 3 62
2017 Information technology 55 24 9 5 6 2 0 80 11 380
2017 Internal audit 73 16 6 0 0 4 0 93 0 25
2017 Evaluation 34 17 26 6 17 0 0 51 23 14
2017 Data sciences 78 16 4 2 0 0 0 94 2 29
2017 Policy 45 25 14 6 9 1 0 71 15 262
2017 Project management 48 25 10 8 6 2 1 75 15 163
2017 Other services to the public 29 25 18 10 15 1 0 55 26 250
2017 None of the above 40 27 14 7 10 2 1 68 18 798

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 36 19 11 9 4 0 59 21 144
2018 Federal regulators 15 39 21 12 12 2 0 55 24 93
2018 Compliance, inspection and enforcement 19 42 18 12 8 1 0 61 21 1930
2018 Communications or public affairs 34 42 12 9 2 1 0 77 11 86
2018 Access to information and privacy 31 38 18 4 6 4 0 72 10 49
2018 Security 20 38 21 11 9 1 0 59 20 662
2018 Science and technology 19 42 23 6 4 5 0 64 11 105
2018 Legal services 25 41 13 10 12 0 0 65 22 67
2018 Administration and operations 28 42 16 9 4 1 0 71 13 853
2018 Human resources 28 46 13 6 4 2 0 76 11 369
2018 Financial management 30 39 22 5 3 2 0 70 8 181
2018 Procurement 26 43 16 0 15 0 0 69 15 35
2018 Real property 30 34 10 19 5 2 0 65 25 42
2018 Materiel management 34 40 17 6 3 0 0 74 9 34
2018 Information management 23 43 23 3 7 0 0 66 10 59
2018 Information technology 18 37 27 9 5 3 0 57 15 311
2018 Internal audit 41 33 6 14 3 3 0 77 18 31
2018 Evaluation 5 73 5 11 0 5 0 83 11 16
2018 Data sciences 32 34 20 5 5 5 0 69 10 26
2018 Policy 21 40 21 8 7 4 0 64 15 209
2018 Project management 25 46 16 8 4 1 0 72 12 142
2018 Other services to the public 22 42 15 11 9 1 1 65 20 197
2018 None of the above 22 36 17 13 10 2 1 59 23 524
2017 Client contact centre 17 38 23 8 9 6 0 58 18 155
2017 Federal regulators 19 37 16 13 12 3 1 57 26 111
2017 Compliance, inspection and enforcement 15 39 19 11 13 2 0 56 25 2149
2017 Communications or public affairs 25 55 6 4 7 3 0 82 12 72
2017 Access to information and privacy 18 40 24 8 7 4 0 60 15 47
2017 Security 16 40 17 14 10 2 1 57 25 772
2017 Science and technology 22 37 21 10 7 4 0 61 17 121
2017 Legal services 20 39 16 9 15 2 0 60 24 47
2017 Administration and operations 24 43 14 9 6 2 0 69 16 943
2017 Human resources 27 45 14 7 4 3 0 74 12 429
2017 Financial management 24 36 23 10 3 4 0 62 14 154
2017 Procurement 37 38 20 3 0 2 0 77 3 34
2017 Real property 25 31 17 6 14 6 0 60 22 41
2017 Materiel management 20 60 12 4 4 0 0 80 8 24
2017 Information management 29 45 17 7 0 2 0 75 7 62
2017 Information technology 18 38 21 11 7 5 0 58 19 380
2017 Internal audit 61 29 7 4 0 0 0 89 4 25
2017 Evaluation 14 41 15 0 7 22 0 72 9 14
2017 Data sciences 29 49 12 7 4 0 0 78 10 29
2017 Policy 20 46 20 7 6 2 0 67 13 264
2017 Project management 14 53 17 7 7 1 0 68 15 164
2017 Other services to the public 15 39 17 13 12 3 0 57 26 250
2017 None of the above 21 36 16 13 11 2 1 59 25 799

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 32 23 10 18 1 1 48 29 142
2018 Federal regulators 9 20 20 16 33 2 0 30 49 93
2018 Compliance, inspection and enforcement 9 25 17 23 25 1 0 34 48 1935
2018 Communications or public affairs 14 41 18 17 8 1 0 55 26 86
2018 Access to information and privacy 27 37 18 10 8 0 0 65 18 50
2018 Security 11 26 18 22 22 1 0 37 44 664
2018 Science and technology 10 36 20 13 19 2 0 47 33 106
2018 Legal services 17 32 15 17 20 0 0 48 37 67
2018 Administration and operations 18 33 17 17 13 1 0 52 31 852
2018 Human resources 22 37 14 15 10 2 0 60 26 368
2018 Financial management 21 39 19 11 7 3 0 62 19 180
2018 Procurement 9 37 14 14 26 0 0 46 40 35
2018 Real property 21 21 15 21 21 0 0 42 43 43
2018 Materiel management 22 38 27 5 8 0 0 60 13 34
2018 Information management 16 27 20 24 12 2 0 43 36 57
2018 Information technology 13 27 24 19 15 2 0 40 35 312
2018 Internal audit 31 32 11 11 15 0 0 63 26 32
2018 Evaluation 21 45 16 13 5 0 0 66 19 16
2018 Data sciences 18 43 18 12 5 5 0 64 17 26
2018 Policy 14 27 19 21 16 3 0 42 39 210
2018 Project management 10 33 27 21 8 1 0 44 29 142
2018 Other services to the public 15 31 15 19 19 2 1 47 38 195
2018 None of the above 13 24 19 18 24 2 1 39 42 526
2017 Client contact centre 5 36 21 17 19 3 0 42 36 155
2017 Federal regulators 8 21 15 24 29 3 0 30 55 111
2017 Compliance, inspection and enforcement 7 24 18 23 28 1 0 31 51 2148
2017 Communications or public affairs 13 42 12 27 3 4 0 57 31 72
2017 Access to information and privacy 11 34 25 17 11 2 0 46 28 47
2017 Security 6 27 19 21 25 1 0 33 47 775
2017 Science and technology 9 37 25 16 12 0 0 46 29 121
2017 Legal services 20 24 15 15 23 2 0 45 39 47
2017 Administration and operations 13 34 17 18 15 2 0 48 35 939
2017 Human resources 14 38 19 16 11 2 0 53 27 432
2017 Financial management 18 36 18 15 9 3 0 55 26 154
2017 Procurement 15 34 28 12 9 2 0 50 21 34
2017 Real property 16 27 15 19 15 9 0 46 37 40
2017 Materiel management 4 45 29 18 4 0 0 50 22 24
2017 Information management 17 25 29 22 6 0 0 42 29 62
2017 Information technology 11 30 19 17 21 2 0 42 39 379
2017 Internal audit 40 41 4 8 6 0 0 81 15 25
2017 Evaluation 7 31 17 21 19 6 0 40 42 14
2017 Data sciences 14 50 27 6 2 0 0 65 8 29
2017 Policy 8 29 18 24 19 3 0 38 43 264
2017 Project management 6 32 21 23 18 0 0 38 41 163
2017 Other services to the public 7 23 19 22 25 2 0 31 49 248
2017 None of the above 10 28 17 21 22 1 1 39 43 800

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 22 25 10 12 0 3 51 23 142
2018 Federal regulators 20 29 18 11 22 0 0 49 33 91
2018 Compliance, inspection and enforcement 23 30 20 13 14 0 1 53 27 1938
2018 Communications or public affairs 16 27 20 8 27 1 1 44 36 86
2018 Access to information and privacy 31 21 14 9 25 0 0 52 34 49
2018 Security 23 28 20 12 17 0 0 51 29 665
2018 Science and technology 21 19 29 10 15 2 3 43 26 105
2018 Legal services 24 18 28 11 17 0 2 43 28 66
2018 Administration and operations 28 24 19 12 14 0 2 54 27 853
2018 Human resources 31 22 16 13 17 0 0 54 30 367
2018 Financial management 27 19 20 17 14 0 2 48 31 180
2018 Procurement 14 15 24 19 28 0 0 29 47 33
2018 Real property 26 16 24 19 15 0 0 43 33 44
2018 Materiel management 21 32 20 12 11 3 0 55 24 34
2018 Information management 35 19 26 6 13 0 2 55 19 58
2018 Information technology 24 23 27 11 13 0 2 48 25 310
2018 Internal audit 24 18 24 19 15 0 0 42 34 32
2018 Evaluation 29 19 21 26 5 0 0 48 31 16
2018 Data sciences 36 3 19 7 30 0 5 41 39 26
2018 Policy 25 22 21 17 16 0 0 47 32 209
2018 Project management 17 21 24 17 20 0 2 39 37 142
2018 Other services to the public 23 31 17 9 19 1 0 54 28 196
2018 None of the above 22 22 22 13 18 0 2 45 32 523
2017 Client contact centre 31 16 27 8 14 1 3 49 23 155
2017 Federal regulators 34 23 20 15 6 1 1 58 21 109
2017 Compliance, inspection and enforcement 21 29 21 12 15 0 1 52 27 2145
2017 Communications or public affairs 26 24 16 16 20 0 0 49 35 72
2017 Access to information and privacy 23 26 17 11 22 0 0 50 33 47
2017 Security 22 29 20 14 14 0 1 51 29 775
2017 Science and technology 26 28 21 10 11 1 3 57 22 122
2017 Legal services 16 26 16 13 21 4 4 46 37 47
2017 Administration and operations 26 26 19 11 15 1 2 53 27 938
2017 Human resources 31 25 15 11 16 0 2 57 27 430
2017 Financial management 35 17 22 9 15 0 2 53 24 154
2017 Procurement 23 29 13 8 23 0 3 54 32 34
2017 Real property 31 20 11 17 21 0 0 51 38 41
2017 Materiel management 26 20 33 13 4 0 4 48 17 24
2017 Information management 33 18 22 11 13 0 3 53 25 62
2017 Information technology 29 26 22 10 9 0 2 57 20 378
2017 Internal audit 29 32 25 8 6 0 0 61 14 25
2017 Evaluation 18 23 21 17 22 0 0 41 39 14
2017 Data sciences 31 22 2 23 17 5 0 56 42 28
2017 Policy 29 28 16 11 15 0 1 57 27 264
2017 Project management 24 20 20 19 16 0 1 45 36 163
2017 Other services to the public 29 28 20 10 11 0 1 58 22 248
2017 None of the above 24 26 21 13 14 0 3 51 28 796

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 39 24 11 5 0 1 60 16 139
2018 Federal regulators 20 27 29 14 9 0 0 47 23 91
2018 Compliance, inspection and enforcement 16 28 26 18 13 0 0 43 31 1937
2018 Communications or public affairs 15 30 22 22 10 0 1 46 33 85
2018 Access to information and privacy 8 34 23 18 16 0 0 42 35 49
2018 Security 18 29 25 16 12 0 0 47 28 663
2018 Science and technology 10 23 27 21 15 3 1 34 37 104
2018 Legal services 12 15 31 26 17 0 0 27 42 66
2018 Administration and operations 20 29 26 14 10 0 1 49 24 854
2018 Human resources 17 21 23 18 21 0 0 38 39 367
2018 Financial management 21 21 28 21 9 0 0 42 30 181
2018 Procurement 12 12 26 20 29 0 0 24 50 34
2018 Real property 6 22 25 23 24 0 0 28 47 44
2018 Materiel management 18 27 25 22 8 0 0 45 30 34
2018 Information management 20 16 36 16 13 0 0 36 29 57
2018 Information technology 11 27 27 17 16 0 1 39 34 310
2018 Internal audit 24 18 37 13 8 0 0 42 21 32
2018 Evaluation 26 37 20 16 0 0 0 64 16 16
2018 Data sciences 20 13 39 9 15 0 5 34 25 26
2018 Policy 19 22 26 16 16 0 1 41 32 210
2018 Project management 11 31 28 15 14 1 0 42 30 142
2018 Other services to the public 20 30 25 12 12 1 1 50 24 196
2018 None of the above 16 26 28 18 11 0 1 43 29 522
2017 Client contact centre 23 22 27 16 11 0 2 45 27 155
2017 Federal regulators 25 20 24 11 16 1 3 47 28 110
2017 Compliance, inspection and enforcement 18 25 24 18 14 0 1 43 32 2146
2017 Communications or public affairs 15 40 23 12 8 1 0 56 21 72
2017 Access to information and privacy 10 20 38 18 15 0 0 30 33 46
2017 Security 17 28 25 15 14 0 0 46 29 776
2017 Science and technology 19 25 24 18 14 0 0 44 32 122
2017 Legal services 11 24 22 20 19 4 0 37 40 47
2017 Administration and operations 20 27 23 15 13 0 2 47 29 940
2017 Human resources 14 23 27 17 18 0 1 37 36 431
2017 Financial management 19 26 23 18 13 1 1 46 31 154
2017 Procurement 17 28 25 10 17 0 3 46 28 34
2017 Real property 15 12 38 21 14 0 0 27 36 41
2017 Materiel management 26 12 34 16 4 4 4 41 22 24
2017 Information management 14 45 19 17 3 0 2 60 20 62
2017 Information technology 14 30 25 17 12 1 1 45 30 379
2017 Internal audit 20 48 28 4 0 0 0 68 4 25
2017 Evaluation 0 43 24 20 12 0 0 43 32 14
2017 Data sciences 21 20 40 14 5 0 0 41 19 28
2017 Policy 15 27 28 16 13 0 1 42 29 264
2017 Project management 12 28 28 17 13 0 1 40 31 164
2017 Other services to the public 30 23 24 9 12 0 2 54 21 250
2017 None of the above 20 24 24 15 15 1 1 45 30 799

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 34 18 6 4 0 5 71 10 140
2018 Federal regulators 26 31 15 12 7 0 8 62 21 90
2018 Compliance, inspection and enforcement 26 31 21 11 8 0 3 59 19 1917
2018 Communications or public affairs 20 27 20 21 11 0 1 47 33 85
2018 Access to information and privacy 23 32 18 14 8 0 4 58 23 49
2018 Security 28 31 22 11 6 0 2 61 17 648
2018 Science and technology 15 23 30 18 8 4 2 40 28 105
2018 Legal services 15 17 40 16 9 0 3 33 26 66
2018 Administration and operations 25 27 24 12 9 1 3 55 21 844
2018 Human resources 21 27 19 17 16 0 0 48 33 365
2018 Financial management 22 27 26 14 10 1 0 49 24 181
2018 Procurement 6 29 27 18 20 0 0 35 38 34
2018 Real property 14 17 30 19 19 0 0 31 38 44
2018 Materiel management 23 31 34 6 5 0 0 55 11 35
2018 Information management 32 14 34 10 7 2 0 47 18 58
2018 Information technology 11 24 26 20 18 0 1 35 38 306
2018 Internal audit 31 19 30 9 11 0 0 50 20 32
2018 Evaluation 37 24 34 5 0 0 0 61 5 16
2018 Data sciences 15 38 31 5 11 0 0 54 15 26
2018 Policy 15 23 23 17 21 0 1 39 38 211
2018 Project management 11 28 21 27 12 1 0 39 40 141
2018 Other services to the public 38 30 14 7 6 1 5 71 14 193
2018 None of the above 25 31 22 11 9 0 3 57 20 518
2017 Client contact centre 23 21 26 14 8 1 7 48 24 155
2017 Federal regulators 33 25 15 13 8 1 5 62 23 111
2017 Compliance, inspection and enforcement 29 29 19 10 8 1 5 62 19 2139
2017 Communications or public affairs 21 33 24 12 8 0 1 55 21 72
2017 Access to information and privacy 22 23 26 7 19 0 2 46 27 47
2017 Security 29 30 21 8 7 0 5 62 15 773
2017 Science and technology 23 23 28 20 6 0 0 46 26 122
2017 Legal services 23 22 24 18 10 2 0 46 29 46
2017 Administration and operations 25 28 22 13 9 1 3 55 23 938
2017 Human resources 19 26 26 15 13 0 1 45 29 429
2017 Financial management 17 23 24 22 12 1 1 41 35 154
2017 Procurement 11 39 21 14 11 0 3 52 26 34
2017 Real property 18 18 33 22 10 0 0 35 31 41
2017 Materiel management 30 38 16 8 4 0 4 70 13 24
2017 Information management 25 26 24 14 8 0 2 53 22 62
2017 Information technology 14 26 23 19 16 1 1 41 35 380
2017 Internal audit 34 25 27 4 5 0 5 63 9 25
2017 Evaluation 16 27 29 14 14 0 0 43 28 14
2017 Data sciences 24 36 21 11 7 0 0 60 19 29
2017 Policy 10 21 23 24 22 0 0 31 47 263
2017 Project management 13 19 29 19 18 0 1 32 38 163
2017 Other services to the public 34 29 15 7 5 1 9 70 14 247
2017 None of the above 27 26 21 12 9 1 5 56 22 794

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 24 19 20 18 0 2 41 39 143
2018 Federal regulators 9 13 23 23 31 0 0 23 55 91
2018 Compliance, inspection and enforcement 8 14 22 20 34 0 1 22 55 1932
2018 Communications or public affairs 12 32 21 15 17 0 2 45 33 85
2018 Access to information and privacy 14 26 21 16 23 0 0 40 39 49
2018 Security 13 14 19 23 30 0 1 27 54 660
2018 Science and technology 6 19 21 21 30 2 1 25 53 105
2018 Legal services 13 16 26 26 19 0 0 29 45 65
2018 Administration and operations 20 20 25 15 19 1 1 40 35 851
2018 Human resources 13 18 25 18 25 0 0 31 44 367
2018 Financial management 21 14 27 21 16 0 1 35 38 179
2018 Procurement 6 18 15 12 49 0 0 24 61 34
2018 Real property 9 12 21 24 35 0 0 21 59 43
2018 Materiel management 12 29 26 24 10 0 0 41 34 35
2018 Information management 16 13 16 29 26 0 0 29 55 58
2018 Information technology 9 13 26 24 27 1 0 23 51 307
2018 Internal audit 19 25 22 21 13 0 0 44 34 32
2018 Evaluation 29 26 20 17 9 0 0 55 25 15
2018 Data sciences 15 18 12 34 21 0 0 33 55 26
2018 Policy 13 22 26 15 23 1 0 35 38 211
2018 Project management 10 19 27 21 22 0 0 29 43 142
2018 Other services to the public 10 14 21 22 32 1 1 24 54 195
2018 None of the above 11 17 20 20 30 1 1 29 51 521
2017 Client contact centre 11 15 23 23 25 1 2 27 49 154
2017 Federal regulators 13 12 17 21 35 1 2 25 57 111
2017 Compliance, inspection and enforcement 10 15 18 21 35 1 1 25 57 2146
2017 Communications or public affairs 23 22 11 25 17 1 1 46 43 72
2017 Access to information and privacy 6 15 32 18 28 0 0 22 46 47
2017 Security 9 13 21 22 34 1 0 22 57 775
2017 Science and technology 10 19 26 14 30 0 0 29 44 122
2017 Legal services 12 13 15 22 34 4 0 26 58 47
2017 Administration and operations 16 19 19 20 22 1 2 37 43 939
2017 Human resources 10 21 23 20 24 0 1 31 45 428
2017 Financial management 16 17 21 25 21 0 1 33 46 153
2017 Procurement 8 28 11 25 25 0 3 37 52 34
2017 Real property 9 15 23 35 19 0 0 24 54 41
2017 Materiel management 17 19 31 21 8 4 0 37 31 23
2017 Information management 13 19 23 23 20 0 2 33 44 61
2017 Information technology 13 18 22 20 26 1 1 31 46 379
2017 Internal audit 29 36 24 11 0 0 0 66 11 25
2017 Evaluation 0 14 43 12 30 0 0 14 42 14
2017 Data sciences 13 29 28 15 12 0 2 43 29 28
2017 Policy 9 21 23 23 23 0 0 30 46 263
2017 Project management 14 21 20 24 20 0 2 35 45 164
2017 Other services to the public 11 18 17 19 32 0 2 30 52 249
2017 None of the above 12 15 21 19 31 0 1 28 51 799

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 14 11 4 6 0 13 75 12 141
2018 Federal regulators 29 27 20 14 6 0 3 59 20 90
2018 Compliance, inspection and enforcement 34 27 18 8 9 0 4 64 18 1934
2018 Communications or public affairs 37 37 12 8 1 0 6 78 9 85
2018 Access to information and privacy 60 19 10 0 4 0 6 85 4 49
2018 Security 33 28 21 10 6 0 2 62 16 659
2018 Science and technology 33 26 16 7 3 2 13 69 12 105
2018 Legal services 39 29 19 11 0 0 2 69 11 66
2018 Administration and operations 53 20 9 5 3 0 9 80 9 851
2018 Human resources 46 19 12 9 6 0 7 71 16 366
2018 Financial management 44 23 19 3 6 0 5 70 10 180
2018 Procurement 27 30 17 6 11 0 9 62 19 34
2018 Real property 30 17 32 9 9 0 3 48 19 43
2018 Materiel management 64 13 6 7 2 3 6 84 10 35
2018 Information management 51 19 15 3 2 0 11 78 5 58
2018 Information technology 35 27 19 7 6 1 6 66 14 307
2018 Internal audit 41 24 20 5 3 0 7 70 9 32
2018 Evaluation 58 18 19 5 0 0 0 76 5 16
2018 Data sciences 64 17 10 0 0 0 9 89 0 26
2018 Policy 42 24 12 6 6 1 9 73 13 210
2018 Project management 39 28 16 7 6 0 3 70 14 142
2018 Other services to the public 37 29 17 7 6 1 4 69 14 194
2018 None of the above 37 25 15 6 8 1 7 68 15 521
2017 Client contact centre 39 24 10 7 3 1 15 75 12 154
2017 Federal regulators 40 27 17 6 2 2 7 73 8 109
2017 Compliance, inspection and enforcement 35 24 17 8 8 1 7 64 17 2145
2017 Communications or public affairs 45 24 8 11 4 0 7 74 17 72
2017 Access to information and privacy 55 19 8 4 4 2 7 81 9 47
2017 Security 30 27 21 9 8 0 5 59 18 774
2017 Science and technology 48 22 8 5 6 1 9 78 12 122
2017 Legal services 20 35 9 9 11 4 13 66 23 47
2017 Administration and operations 45 19 14 5 4 1 13 74 10 939
2017 Human resources 40 22 16 6 5 1 11 70 12 431
2017 Financial management 41 19 18 9 5 0 9 66 15 153
2017 Procurement 39 26 15 0 8 0 12 74 9 34
2017 Real property 33 20 21 7 2 0 16 63 11 40
2017 Materiel management 66 8 13 4 0 0 9 81 5 23
2017 Information management 52 20 6 8 2 0 12 82 11 62
2017 Information technology 38 26 18 5 4 1 8 70 10 379
2017 Internal audit 43 40 8 0 0 0 9 91 0 25
2017 Evaluation 32 33 21 8 6 0 0 65 14 14
2017 Data sciences 64 26 4 0 0 0 6 96 0 28
2017 Policy 42 25 13 6 4 0 11 75 11 263
2017 Project management 40 23 18 8 6 0 6 67 14 164
2017 Other services to the public 40 22 16 6 7 1 8 68 14 250
2017 None of the above 38 23 16 7 6 1 8 67 15 795

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 19 26 13 9 1 4 50 23 140
2018 Federal regulators 18 17 23 20 21 0 0 35 41 92
2018 Compliance, inspection and enforcement 16 23 23 16 22 0 1 39 39 1929
2018 Communications or public affairs 20 28 27 17 7 0 0 49 25 85
2018 Access to information and privacy 34 28 14 18 6 0 0 62 23 49
2018 Security 17 22 27 15 19 0 0 39 35 663
2018 Science and technology 19 27 31 10 8 1 4 49 19 105
2018 Legal services 28 21 20 19 10 0 2 50 30 66
2018 Administration and operations 29 27 21 11 9 0 2 58 21 848
2018 Human resources 25 27 21 15 12 0 1 52 27 366
2018 Financial management 31 24 26 9 8 0 1 56 18 179
2018 Procurement 18 27 29 6 20 0 0 45 26 34
2018 Real property 16 22 24 16 22 0 0 38 39 44
2018 Materiel management 28 37 12 12 8 3 0 68 20 35
2018 Information management 27 29 29 10 5 0 0 56 15 58
2018 Information technology 25 30 18 11 13 1 2 57 25 309
2018 Internal audit 32 32 21 3 10 0 3 65 13 31
2018 Evaluation 39 21 11 21 8 0 0 60 29 16
2018 Data sciences 32 36 20 12 0 0 0 68 12 26
2018 Policy 25 23 20 17 14 0 1 48 32 210
2018 Project management 23 29 22 15 11 0 0 52 26 141
2018 Other services to the public 14 25 27 15 19 1 0 39 34 196
2018 None of the above 22 23 20 14 19 0 1 45 34 522
2017 Client contact centre 26 21 21 13 17 0 2 48 31 155
2017 Federal regulators 15 23 23 19 18 1 1 39 38 110
2017 Compliance, inspection and enforcement 14 25 25 18 18 0 0 39 36 2141
2017 Communications or public affairs 20 30 33 6 10 0 0 51 16 72
2017 Access to information and privacy 25 36 19 13 6 0 0 62 19 47
2017 Security 15 28 23 15 18 1 0 44 33 769
2017 Science and technology 37 29 21 10 4 0 0 66 14 122
2017 Legal services 12 20 30 19 12 4 3 34 34 47
2017 Administration and operations 27 29 22 12 9 1 1 56 21 937
2017 Human resources 25 29 25 10 10 0 1 55 20 427
2017 Financial management 24 26 21 16 10 0 2 51 27 150
2017 Procurement 34 24 21 10 5 0 6 61 16 34
2017 Real property 29 23 19 16 12 0 0 53 28 41
2017 Materiel management 48 23 17 9 4 0 0 70 13 23
2017 Information management 31 26 25 13 3 0 1 58 17 62
2017 Information technology 28 27 23 13 7 1 2 56 21 377
2017 Internal audit 49 22 25 4 0 0 0 71 4 25
2017 Evaluation 32 26 24 6 12 0 0 59 18 14
2017 Data sciences 35 18 34 9 4 0 0 53 13 29
2017 Policy 24 27 24 14 11 1 0 51 25 263
2017 Project management 22 25 27 17 8 0 1 47 25 160
2017 Other services to the public 22 22 23 18 14 0 1 45 32 247
2017 None of the above 22 24 24 13 15 0 1 47 29 795

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 32 24 7 8 0 1 61 15 140
2018 Federal regulators 8 33 26 13 16 3 1 43 30 91
2018 Compliance, inspection and enforcement 13 31 27 17 12 0 0 44 29 1933
2018 Communications or public affairs 18 28 33 12 8 0 0 47 20 85
2018 Access to information and privacy 35 22 30 13 0 0 0 57 13 48
2018 Security 17 28 26 18 10 0 1 45 28 665
2018 Science and technology 12 37 25 12 10 1 3 52 23 106
2018 Legal services 13 29 35 6 12 2 3 45 19 66
2018 Administration and operations 24 33 24 11 7 0 1 58 18 850
2018 Human resources 24 34 23 13 6 0 1 58 19 369
2018 Financial management 23 34 24 12 4 2 1 58 17 179
2018 Procurement 6 40 28 20 6 0 0 46 26 35
2018 Real property 22 18 27 18 12 0 3 41 31 43
2018 Materiel management 18 35 26 19 0 3 0 54 20 34
2018 Information management 19 25 34 13 7 2 0 45 20 59
2018 Information technology 14 25 32 16 11 1 1 40 28 306
2018 Internal audit 19 34 27 7 12 0 0 54 19 32
2018 Evaluation 32 42 16 0 11 0 0 74 11 16
2018 Data sciences 14 42 29 15 0 0 0 56 15 26
2018 Policy 14 32 32 13 9 0 0 45 23 211
2018 Project management 13 34 30 11 11 0 0 48 22 142
2018 Other services to the public 18 36 20 13 11 1 2 55 25 197
2018 None of the above 20 26 21 15 15 1 2 47 31 525
2017 Client contact centre 22 27 28 14 8 1 1 50 22 155
2017 Federal regulators 19 24 24 17 15 1 0 43 32 110
2017 Compliance, inspection and enforcement 14 26 25 19 15 1 1 41 34 2142
2017 Communications or public affairs 24 31 16 20 5 2 2 58 26 72
2017 Access to information and privacy 29 23 26 13 9 0 0 52 22 47
2017 Security 17 27 23 19 13 1 1 44 32 771
2017 Science and technology 19 29 27 17 7 2 0 49 24 122
2017 Legal services 16 27 20 26 2 6 3 48 30 47
2017 Administration and operations 24 29 23 12 9 1 2 55 21 935
2017 Human resources 20 34 24 13 7 0 2 55 21 425
2017 Financial management 23 34 23 8 9 1 2 59 17 150
2017 Procurement 17 29 23 19 6 3 3 49 26 34
2017 Real property 13 33 21 22 7 0 4 48 30 41
2017 Materiel management 20 47 16 8 4 0 4 70 13 24
2017 Information management 26 36 21 13 4 0 0 62 16 61
2017 Information technology 15 32 23 16 12 1 2 48 29 377
2017 Internal audit 58 16 12 10 4 0 0 74 14 25
2017 Evaluation 23 42 13 23 0 0 0 65 23 14
2017 Data sciences 41 25 22 6 4 0 2 67 10 29
2017 Policy 12 28 31 15 12 0 0 41 28 263
2017 Project management 15 31 22 20 11 1 1 47 31 161
2017 Other services to the public 18 25 27 16 11 1 2 44 28 248
2017 None of the above 21 27 23 17 11 0 1 48 28 794

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 32 20 12 6 0 2 62 18 140
2018 Federal regulators 13 24 17 21 22 3 0 38 44 92
2018 Compliance, inspection and enforcement 11 26 27 20 16 0 1 37 36 1934
2018 Communications or public affairs 15 26 24 24 11 0 0 41 35 85
2018 Access to information and privacy 25 34 28 9 2 0 2 60 11 48
2018 Security 17 25 25 18 14 1 1 42 32 662
2018 Science and technology 13 26 28 18 12 2 1 40 31 106
2018 Legal services 9 40 30 9 10 2 0 50 20 66
2018 Administration and operations 20 29 26 14 9 0 2 50 23 850
2018 Human resources 15 25 28 20 12 0 1 41 31 367
2018 Financial management 18 27 29 17 9 0 0 46 25 180
2018 Procurement 3 31 21 19 26 0 0 34 45 35
2018 Real property 4 21 21 27 24 0 3 26 53 44
2018 Materiel management 21 29 26 18 5 0 0 50 23 34
2018 Information management 17 24 26 20 10 2 2 43 31 59
2018 Information technology 9 23 24 20 23 1 0 33 43 308
2018 Internal audit 21 35 29 6 9 0 0 56 15 32
2018 Evaluation 24 42 29 0 5 0 0 66 5 16
2018 Data sciences 9 23 36 32 0 0 0 32 32 26
2018 Policy 12 24 25 22 18 0 1 36 40 210
2018 Project management 10 25 30 22 13 0 0 35 35 142
2018 Other services to the public 21 27 21 15 12 1 2 49 29 196
2018 None of the above 13 26 24 18 16 1 1 40 35 524
2017 Client contact centre 21 21 27 15 11 1 3 44 28 154
2017 Federal regulators 17 19 32 15 15 1 1 36 31 110
2017 Compliance, inspection and enforcement 14 25 24 19 17 1 1 40 36 2143
2017 Communications or public affairs 23 24 23 16 12 0 2 48 29 72
2017 Access to information and privacy 19 36 21 15 9 0 0 54 24 47
2017 Security 16 29 23 16 14 1 1 46 31 771
2017 Science and technology 14 35 21 16 14 0 0 49 30 122
2017 Legal services 15 20 26 21 6 6 5 40 31 47
2017 Administration and operations 19 27 25 17 10 1 2 46 28 935
2017 Human resources 14 27 29 19 10 0 1 41 29 426
2017 Financial management 16 23 27 17 15 0 3 40 32 150
2017 Procurement 17 32 26 13 6 0 6 52 21 34
2017 Real property 20 14 40 19 7 0 0 34 26 41
2017 Materiel management 28 26 33 4 8 0 0 55 12 24
2017 Information management 16 30 29 13 11 0 0 46 24 62
2017 Information technology 9 24 24 23 19 1 1 34 43 376
2017 Internal audit 16 46 18 8 12 0 0 62 20 25
2017 Evaluation 11 46 15 8 20 0 0 57 29 14
2017 Data sciences 22 34 15 25 4 0 0 57 28 29
2017 Policy 6 22 27 24 21 0 0 28 45 263
2017 Project management 6 20 20 30 24 0 1 26 54 161
2017 Other services to the public 21 28 20 18 10 2 2 50 29 247
2017 None of the above 19 23 21 18 15 1 2 44 35 795

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 24 26 8 9 0 2 56 17 140
2018 Federal regulators 18 27 16 12 25 2 0 46 38 92
2018 Compliance, inspection and enforcement 17 27 25 16 15 0 1 44 31 1928
2018 Communications or public affairs 25 19 27 16 10 1 1 45 27 85
2018 Access to information and privacy 39 27 16 13 4 0 0 67 17 48
2018 Security 18 26 26 16 13 0 0 45 29 662
2018 Science and technology 16 33 25 12 12 1 2 50 24 106
2018 Legal services 15 33 28 11 11 0 2 49 22 66
2018 Administration and operations 27 28 21 15 8 1 1 55 23 851
2018 Human resources 24 27 26 14 8 0 1 51 22 365
2018 Financial management 25 26 22 13 10 1 2 53 24 181
2018 Procurement 3 49 17 14 17 0 0 52 31 35
2018 Real property 20 20 23 20 17 0 0 40 37 44
2018 Materiel management 31 17 27 22 3 0 0 48 25 33
2018 Information management 22 26 24 17 10 0 2 48 27 58
2018 Information technology 14 27 27 17 15 0 0 41 32 307
2018 Internal audit 29 25 24 10 12 0 0 54 22 32
2018 Evaluation 37 31 5 21 5 0 0 68 26 16
2018 Data sciences 27 19 34 20 0 0 0 46 20 26
2018 Policy 12 24 24 22 18 0 1 36 40 210
2018 Project management 10 27 26 22 16 0 0 37 37 142
2018 Other services to the public 24 25 23 14 11 1 2 51 26 197
2018 None of the above 19 23 20 18 18 0 1 43 37 526
2017 Client contact centre 27 23 21 17 11 1 1 51 28 155
2017 Federal regulators 19 28 25 12 13 1 2 49 26 110
2017 Compliance, inspection and enforcement 19 28 22 15 15 1 1 47 31 2144
2017 Communications or public affairs 22 37 11 19 7 0 3 61 27 72
2017 Access to information and privacy 33 32 7 20 7 0 0 66 27 47
2017 Security 20 29 23 15 12 1 1 49 28 772
2017 Science and technology 30 27 23 12 8 0 0 57 20 122
2017 Legal services 27 24 16 15 6 6 6 58 24 47
2017 Administration and operations 25 27 24 12 9 1 2 53 22 936
2017 Human resources 23 31 23 14 9 0 1 54 23 427
2017 Financial management 19 28 21 18 12 1 1 48 30 150
2017 Procurement 17 29 32 8 9 0 6 48 17 34
2017 Real property 20 17 31 21 12 0 0 37 33 41
2017 Materiel management 29 30 25 8 8 0 0 59 16 24
2017 Information management 25 29 27 9 9 0 2 55 18 62
2017 Information technology 16 24 22 19 15 1 2 42 35 377
2017 Internal audit 59 19 8 6 7 0 0 78 14 25
2017 Evaluation 6 33 36 8 16 0 0 39 25 14
2017 Data sciences 23 46 13 19 0 0 0 69 19 29
2017 Policy 12 22 28 21 17 0 0 34 38 263
2017 Project management 12 19 22 25 21 0 1 31 47 161
2017 Other services to the public 24 26 19 20 9 0 3 51 30 248
2017 None of the above 23 23 21 16 14 1 2 48 31 795

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 26 29 7 5 0 1 59 11 140
2018 Federal regulators 21 25 21 15 17 2 0 47 32 91
2018 Compliance, inspection and enforcement 16 27 24 17 15 0 0 44 32 1927
2018 Communications or public affairs 30 25 20 14 8 1 1 56 23 84
2018 Access to information and privacy 37 36 17 6 4 0 0 73 11 48
2018 Security 22 26 21 18 12 0 0 49 30 662
2018 Science and technology 24 36 18 9 10 1 2 62 20 105
2018 Legal services 21 33 24 14 8 0 0 54 21 66
2018 Administration and operations 27 30 22 11 8 0 1 58 20 846
2018 Human resources 28 29 23 13 6 0 0 57 20 366
2018 Financial management 29 27 23 14 5 2 1 57 19 179
2018 Procurement 23 29 20 20 9 0 0 52 28 35
2018 Real property 6 36 25 19 14 0 0 42 33 43
2018 Materiel management 33 32 18 14 3 0 0 64 17 34
2018 Information management 28 21 34 17 0 0 0 49 17 58
2018 Information technology 23 28 21 15 11 1 1 52 26 306
2018 Internal audit 24 33 11 26 7 0 0 56 33 32
2018 Evaluation 48 16 28 8 0 0 0 64 8 16
2018 Data sciences 38 19 26 13 5 0 0 57 18 26
2018 Policy 23 29 22 14 9 0 2 54 24 211
2018 Project management 15 33 25 15 11 1 0 49 26 141
2018 Other services to the public 22 34 21 13 8 1 2 57 21 195
2018 None of the above 21 30 22 13 12 0 1 52 26 517
2017 Client contact centre 25 18 31 13 8 3 2 45 22 155
2017 Federal regulators 21 29 27 9 14 1 0 50 23 110
2017 Compliance, inspection and enforcement 19 29 22 16 12 0 1 48 29 2138
2017 Communications or public affairs 35 25 22 11 4 0 4 62 15 72
2017 Access to information and privacy 38 27 22 9 4 0 0 65 13 47
2017 Security 20 30 23 15 11 1 1 50 26 770
2017 Science and technology 32 31 20 9 7 1 0 64 16 122
2017 Legal services 25 31 15 17 8 4 0 58 26 47
2017 Administration and operations 25 29 22 11 9 1 3 56 21 933
2017 Human resources 25 33 17 12 11 0 2 59 23 427
2017 Financial management 27 28 22 12 6 2 2 58 19 150
2017 Procurement 32 37 20 5 3 0 3 71 8 34
2017 Real property 26 14 31 14 12 4 0 41 27 41
2017 Materiel management 31 33 25 4 4 0 4 66 8 24
2017 Information management 31 29 23 10 6 0 2 62 16 62
2017 Information technology 25 30 21 12 8 1 2 57 21 375
2017 Internal audit 31 28 24 17 0 0 0 59 17 25
2017 Evaluation 13 46 33 8 0 0 0 59 8 14
2017 Data sciences 19 44 27 7 2 0 0 63 10 29
2017 Policy 25 28 21 15 8 0 3 54 24 262
2017 Project management 23 26 25 14 11 0 2 50 25 160
2017 Other services to the public 24 27 21 17 9 0 2 53 26 247
2017 None of the above 26 23 21 14 11 1 3 52 26 796

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 21 14 7 6 1 3 72 14 138
2018 Federal regulators 40 24 16 7 10 2 1 66 17 90
2018 Compliance, inspection and enforcement 33 29 18 11 8 0 1 63 19 1924
2018 Communications or public affairs 46 26 15 9 4 0 0 72 13 85
2018 Access to information and privacy 71 21 6 0 2 0 0 91 2 48
2018 Security 35 29 18 10 7 0 1 65 17 661
2018 Science and technology 45 19 16 7 10 0 4 67 17 106
2018 Legal services 33 23 26 10 8 0 0 56 18 66
2018 Administration and operations 50 25 15 5 3 0 2 76 8 844
2018 Human resources 54 22 13 6 3 0 2 78 9 363
2018 Financial management 53 25 14 2 3 1 1 80 6 179
2018 Procurement 57 31 0 9 0 0 3 91 9 35
2018 Real property 49 20 16 2 9 0 3 71 12 44
2018 Materiel management 38 20 30 5 7 0 0 58 12 34
2018 Information management 45 22 12 3 13 0 4 70 17 58
2018 Information technology 42 26 15 6 9 1 1 70 15 307
2018 Internal audit 59 18 16 2 0 4 0 80 2 31
2018 Evaluation 79 16 0 5 0 0 0 95 5 16
2018 Data sciences 50 29 17 3 0 0 0 80 3 26
2018 Policy 48 23 12 10 5 0 2 72 15 211
2018 Project management 44 23 17 10 5 0 1 67 15 142
2018 Other services to the public 45 24 12 7 9 1 1 71 17 192
2018 None of the above 41 23 16 9 9 0 1 66 18 523
2017 Client contact centre 47 24 17 5 3 0 3 74 9 155
2017 Federal regulators 42 20 17 14 6 1 0 62 20 111
2017 Compliance, inspection and enforcement 34 29 18 10 7 0 1 64 18 2148
2017 Communications or public affairs 49 22 19 6 4 0 0 71 10 72
2017 Access to information and privacy 57 22 9 7 0 0 6 84 7 47
2017 Security 37 28 18 9 6 0 2 66 15 776
2017 Science and technology 44 23 18 7 6 0 1 68 14 121
2017 Legal services 44 28 6 13 2 4 2 77 16 47
2017 Administration and operations 49 25 13 6 4 1 2 76 11 941
2017 Human resources 53 23 11 5 4 0 3 79 9 431
2017 Financial management 51 25 10 7 3 0 4 79 10 154
2017 Procurement 61 17 10 0 3 0 9 86 3 34
2017 Real property 57 25 10 2 5 0 0 83 7 41
2017 Materiel management 58 25 8 4 4 0 0 84 8 24
2017 Information management 44 33 10 7 4 0 1 79 11 62
2017 Information technology 46 23 15 7 4 1 4 73 12 380
2017 Internal audit 66 19 3 8 0 0 4 88 9 24
2017 Evaluation 42 49 8 0 0 0 0 92 0 14
2017 Data sciences 72 8 10 10 0 0 0 80 10 29
2017 Policy 49 24 12 6 7 0 2 75 12 264
2017 Project management 47 21 15 10 4 0 2 70 15 164
2017 Other services to the public 41 24 14 11 7 0 2 67 19 250
2017 None of the above 44 24 18 7 5 0 2 69 13 799

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 23 13 4 4 1 4 78 9 140
2018 Federal regulators 43 17 11 8 14 0 6 64 23 91
2018 Compliance, inspection and enforcement 51 19 11 7 8 1 4 73 15 1926
2018 Communications or public affairs 61 15 12 2 5 0 5 80 8 85
2018 Access to information and privacy 69 20 4 0 2 0 4 93 2 48
2018 Security 54 22 10 4 7 1 2 79 11 656
2018 Science and technology 56 13 12 8 5 0 6 73 14 106
2018 Legal services 47 28 13 6 0 0 6 79 7 66
2018 Administration and operations 63 17 7 3 3 0 5 85 7 847
2018 Human resources 69 16 7 2 1 0 5 89 3 367
2018 Financial management 73 11 6 2 2 2 4 89 5 180
2018 Procurement 53 29 3 3 3 0 9 90 7 35
2018 Real property 64 18 10 2 2 0 3 85 5 44
2018 Materiel management 46 17 18 10 6 0 3 65 16 34
2018 Information management 62 13 5 11 5 0 4 78 17 57
2018 Information technology 59 16 12 3 5 2 4 79 9 304
2018 Internal audit 53 28 4 0 3 4 8 92 3 32
2018 Evaluation 79 8 8 5 0 0 0 87 5 16
2018 Data sciences 84 8 5 3 0 0 0 92 3 25
2018 Policy 65 16 6 3 2 1 8 88 5 211
2018 Project management 67 11 11 3 4 1 4 82 7 142
2018 Other services to the public 53 18 11 6 9 2 3 74 15 195
2018 None of the above 55 15 11 4 9 1 5 74 14 524

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 15 13 4 9 4 2 73 14 141
2018 Federal regulators 48 16 17 5 11 2 2 66 16 92
2018 Compliance, inspection and enforcement 48 20 13 8 9 1 2 70 17 1930
2018 Communications or public affairs 54 22 13 5 3 0 3 78 8 85
2018 Access to information and privacy 59 14 12 2 6 2 4 78 9 48
2018 Security 49 21 13 6 9 0 1 71 15 665
2018 Science and technology 59 15 10 2 7 3 4 80 10 106
2018 Legal services 56 16 9 8 8 0 3 74 16 66
2018 Administration and operations 59 18 8 5 6 1 4 81 11 846
2018 Human resources 71 12 5 3 5 0 3 87 8 366
2018 Financial management 65 9 9 5 6 1 5 79 12 179
2018 Procurement 56 18 15 3 3 3 3 78 6 35
2018 Real property 56 7 16 13 5 0 3 65 18 44
2018 Materiel management 56 6 17 6 9 0 6 66 16 34
2018 Information management 59 15 9 2 8 2 5 80 11 59
2018 Information technology 58 15 10 5 5 3 3 78 12 306
2018 Internal audit 58 10 6 6 10 9 0 76 17 32
2018 Evaluation 58 8 16 13 5 0 0 66 19 16
2018 Data sciences 72 12 4 8 0 5 0 88 8 26
2018 Policy 58 16 6 6 9 1 5 79 15 211
2018 Project management 61 14 9 5 6 2 3 79 12 142
2018 Other services to the public 55 15 12 7 8 1 2 72 15 195
2018 None of the above 49 19 9 7 11 2 3 72 19 526
2017 Client contact centre 55 17 9 7 10 0 3 74 17 155
2017 Federal regulators 50 24 6 11 7 1 1 75 19 110
2017 Compliance, inspection and enforcement 54 19 10 7 7 0 2 75 15 2146
2017 Communications or public affairs 75 13 7 0 0 3 2 93 0 72
2017 Access to information and privacy 73 8 2 4 6 0 6 87 11 47
2017 Security 54 23 9 6 5 1 1 79 11 775
2017 Science and technology 70 14 5 4 4 1 2 86 8 122
2017 Legal services 53 17 6 2 6 8 7 83 10 47
2017 Administration and operations 61 17 8 4 5 1 3 82 10 939
2017 Human resources 66 15 7 4 4 1 3 85 8 428
2017 Financial management 66 13 7 5 6 1 2 82 11 154
2017 Procurement 81 7 5 0 0 0 6 94 0 34
2017 Real property 55 21 12 2 7 0 2 78 10 41
2017 Materiel management 78 4 0 9 4 4 0 86 14 24
2017 Information management 55 22 12 3 5 0 2 79 8 62
2017 Information technology 62 15 9 4 5 1 4 81 10 379
2017 Internal audit 73 8 4 0 10 0 4 85 11 25
2017 Evaluation 57 23 0 6 14 0 0 79 21 14
2017 Data sciences 89 9 0 2 0 0 0 98 2 29
2017 Policy 67 12 8 5 5 1 1 81 11 264
2017 Project management 62 12 9 5 7 1 4 77 13 164
2017 Other services to the public 48 17 14 12 5 1 3 67 18 247
2017 None of the above 58 16 9 6 6 1 3 78 12 797

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 30 18 6 5 0 1 70 11 141
2018 Federal regulators 37 29 23 6 5 0 0 67 10 92
2018 Compliance, inspection and enforcement 37 36 15 7 4 0 0 73 11 1931
2018 Communications or public affairs 56 21 15 5 3 0 0 77 8 85
2018 Access to information and privacy 46 24 18 6 6 0 0 70 12 49
2018 Security 40 34 16 6 4 0 0 74 10 664
2018 Science and technology 49 25 11 5 4 0 5 79 10 105
2018 Legal services 45 33 12 5 5 0 0 78 10 67
2018 Administration and operations 46 31 13 5 4 0 1 78 9 850
2018 Human resources 59 24 9 4 3 0 0 84 7 366
2018 Financial management 53 29 11 3 3 0 1 83 6 180
2018 Procurement 37 27 24 3 9 0 0 64 12 34
2018 Real property 59 23 12 7 0 0 0 82 7 44
2018 Materiel management 45 28 15 7 6 0 0 73 13 35
2018 Information management 49 30 14 4 3 0 0 79 7 59
2018 Information technology 48 32 10 3 3 1 2 83 7 307
2018 Internal audit 61 18 12 2 3 0 4 82 5 32
2018 Evaluation 49 36 9 6 0 0 0 85 6 14
2018 Data sciences 61 17 10 8 0 0 5 81 9 26
2018 Policy 48 27 12 6 6 0 1 76 12 209
2018 Project management 58 23 11 6 1 0 0 81 7 142
2018 Other services to the public 44 32 13 5 5 1 1 77 10 198
2018 None of the above 43 30 14 6 6 0 1 74 11 522
2017 Client contact centre 46 26 13 8 4 1 2 75 12 155
2017 Federal regulators 46 31 12 7 2 1 1 78 9 111
2017 Compliance, inspection and enforcement 39 34 14 7 4 0 1 75 11 2148
2017 Communications or public affairs 54 31 11 4 0 0 0 85 4 72
2017 Access to information and privacy 57 29 7 2 2 0 2 88 5 47
2017 Security 41 34 14 7 3 0 1 76 10 775
2017 Science and technology 40 29 12 11 6 1 2 71 17 122
2017 Legal services 43 38 12 2 0 4 0 85 2 47
2017 Administration and operations 46 31 13 5 4 0 2 78 9 944
2017 Human resources 58 23 10 4 2 1 2 83 6 429
2017 Financial management 54 28 8 5 3 0 3 83 9 153
2017 Procurement 51 32 6 3 2 0 6 89 5 34
2017 Real property 51 23 14 5 7 0 0 74 12 41
2017 Materiel management 66 12 18 0 4 0 0 78 4 24
2017 Information management 53 21 14 7 5 0 1 75 11 62
2017 Information technology 53 25 12 4 3 1 3 81 7 379
2017 Internal audit 52 37 3 0 4 0 4 92 4 25
2017 Evaluation 42 29 14 0 14 0 0 71 14 14
2017 Data sciences 70 21 9 0 0 0 0 91 0 29
2017 Policy 56 27 7 3 3 0 2 86 7 264
2017 Project management 41 35 11 7 4 0 2 77 11 164
2017 Other services to the public 39 34 17 5 3 1 2 75 8 248
2017 None of the above 46 28 13 5 5 1 2 76 11 797

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 23 17 6 9 1 1 67 16 142
2018 Federal regulators 22 28 22 8 19 0 0 50 27 92
2018 Compliance, inspection and enforcement 33 26 18 13 10 0 0 59 23 1922
2018 Communications or public affairs 49 18 15 11 5 1 0 68 17 84
2018 Access to information and privacy 51 17 16 12 4 0 0 68 16 49
2018 Security 36 25 18 10 11 0 0 61 21 659
2018 Science and technology 47 24 16 2 6 0 5 74 9 105
2018 Legal services 39 23 15 11 11 0 0 63 22 67
2018 Administration and operations 49 22 14 8 6 0 1 72 14 848
2018 Human resources 57 21 13 5 5 0 0 78 9 366
2018 Financial management 56 24 8 3 7 1 1 82 10 179
2018 Procurement 41 17 27 9 6 0 0 58 15 34
2018 Real property 57 18 12 6 7 0 0 75 14 43
2018 Materiel management 44 31 8 12 5 0 0 75 18 35
2018 Information management 50 20 15 9 5 0 0 71 14 59
2018 Information technology 45 25 13 6 10 1 1 71 16 305
2018 Internal audit 50 12 13 12 9 0 4 65 22 32
2018 Evaluation 52 11 15 21 0 0 0 63 21 14
2018 Data sciences 55 29 9 0 3 0 5 87 3 26
2018 Policy 42 22 16 9 10 0 1 65 19 207
2018 Project management 47 25 13 9 6 0 0 72 15 142
2018 Other services to the public 40 27 11 10 11 1 1 67 21 197
2018 None of the above 40 22 14 10 12 1 1 63 23 521
2017 Client contact centre 47 24 10 9 8 1 2 73 17 155
2017 Federal regulators 40 24 9 14 11 1 1 65 26 111
2017 Compliance, inspection and enforcement 38 25 15 10 10 0 1 64 21 2146
2017 Communications or public affairs 60 23 11 3 2 0 1 84 4 72
2017 Access to information and privacy 52 24 9 4 6 0 4 80 11 47
2017 Security 43 24 14 9 7 0 1 68 17 774
2017 Science and technology 59 19 5 7 6 1 2 81 14 122
2017 Legal services 47 26 13 6 4 4 0 76 11 47
2017 Administration and operations 53 21 10 7 6 1 2 77 13 940
2017 Human resources 57 20 11 6 4 1 2 79 10 432
2017 Financial management 58 21 7 7 5 1 2 80 12 153
2017 Procurement 62 21 9 3 0 3 3 88 3 34
2017 Real property 50 10 12 19 9 0 0 59 28 41
2017 Materiel management 67 13 12 0 4 4 0 83 4 24
2017 Information management 59 26 6 5 2 0 2 87 7 62
2017 Information technology 51 19 14 7 5 1 3 73 12 379
2017 Internal audit 64 21 0 4 6 0 4 89 11 25
2017 Evaluation 20 35 23 23 0 0 0 55 23 14
2017 Data sciences 74 14 4 0 6 0 2 90 6 29
2017 Policy 52 21 12 8 5 0 2 74 14 263
2017 Project management 44 25 12 8 9 0 2 70 17 164
2017 Other services to the public 38 24 14 13 9 1 1 63 22 248
2017 None of the above 46 23 11 8 9 1 3 71 17 796

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 58 8 4 4 2 0 25 88 7 139
2018 Federal regulators 42 13 3 0 0 0 42 94 0 92
2018 Compliance, inspection and enforcement 44 11 6 2 1 0 35 86 6 1910
2018 Communications or public affairs 58 7 8 2 0 0 25 86 3 85
2018 Access to information and privacy 38 22 9 0 0 0 31 87 0 47
2018 Security 51 12 7 3 2 0 25 85 6 656
2018 Science and technology 45 15 10 1 5 1 23 80 7 105
2018 Legal services 48 11 8 2 6 0 26 80 10 66
2018 Administration and operations 49 13 6 2 1 0 28 86 5 844
2018 Human resources 57 12 6 1 1 0 23 89 3 365
2018 Financial management 52 13 10 3 0 1 22 83 4 177
2018 Procurement 53 14 8 0 0 0 24 89 0 34
2018 Real property 58 18 7 5 0 0 12 87 5 44
2018 Materiel management 51 20 2 3 4 0 20 89 9 34
2018 Information management 55 15 2 3 0 0 26 94 4 59
2018 Information technology 49 21 7 1 2 2 18 87 4 303
2018 Internal audit 56 6 13 3 3 0 19 77 6 32
2018 Evaluation 76 11 0 0 6 0 6 93 7 14
2018 Data sciences 80 12 0 0 0 0 8 100 0 26
2018 Policy 45 9 5 3 2 0 35 84 9 209
2018 Project management 64 14 5 4 0 0 15 90 4 141
2018 Other services to the public 50 10 6 3 2 1 28 84 7 196
2018 None of the above 47 9 5 2 3 1 33 85 7 516
2017 Client contact centre 56 11 4 1 1 0 28 92 3 154
2017 Federal regulators 47 14 4 4 1 1 30 88 7 111
2017 Compliance, inspection and enforcement 44 10 5 2 2 0 36 85 6 2147
2017 Communications or public affairs 54 11 4 3 3 0 25 87 7 72
2017 Access to information and privacy 64 0 4 2 2 0 27 88 6 47
2017 Security 47 13 5 3 1 1 29 86 6 771
2017 Science and technology 58 17 3 3 1 1 18 92 4 121
2017 Legal services 42 17 4 4 0 4 28 87 6 47
2017 Administration and operations 50 12 5 3 2 1 27 87 6 942
2017 Human resources 54 11 7 1 1 0 26 87 4 432
2017 Financial management 49 10 9 2 3 0 26 80 7 153
2017 Procurement 52 8 0 0 2 0 37 96 4 33
2017 Real property 40 12 7 2 2 0 37 82 7 41
2017 Materiel management 66 4 4 4 0 0 22 89 5 24
2017 Information management 56 10 5 0 2 0 27 91 2 62
2017 Information technology 51 15 6 4 1 1 21 85 7 379
2017 Internal audit 56 20 7 0 4 0 12 87 5 25
2017 Evaluation 25 29 6 6 0 0 35 82 9 14
2017 Data sciences 64 3 4 0 2 0 27 92 3 29
2017 Policy 52 17 4 3 0 0 25 90 4 262
2017 Project management 50 16 7 2 2 0 23 86 5 163
2017 Other services to the public 45 15 4 2 1 1 33 90 4 248
2017 None of the above 52 10 6 2 2 1 28 87 6 797

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 60 20 14 1 1 0 4 83 2 141
2018 Federal regulators 38 28 14 8 5 0 7 71 14 92
2018 Compliance, inspection and enforcement 43 30 15 6 3 0 3 75 9 1921
2018 Communications or public affairs 58 24 9 1 1 0 7 88 2 84
2018 Access to information and privacy 58 19 9 0 4 0 11 86 4 48
2018 Security 49 28 13 4 4 0 3 79 8 654
2018 Science and technology 70 16 2 2 0 1 9 95 2 105
2018 Legal services 40 30 17 9 2 0 3 72 11 67
2018 Administration and operations 63 20 7 3 1 0 6 89 4 846
2018 Human resources 70 16 7 2 0 0 5 90 3 365
2018 Financial management 70 15 6 0 1 1 7 92 2 179
2018 Procurement 53 27 15 0 3 0 3 82 3 34
2018 Real property 61 25 2 2 5 0 5 90 7 44
2018 Materiel management 60 17 15 4 0 0 5 81 4 35
2018 Information management 61 20 8 0 2 0 9 89 2 56
2018 Information technology 64 16 8 2 3 1 6 86 5 307
2018 Internal audit 78 13 0 0 3 0 7 97 3 31
2018 Evaluation 70 24 0 0 0 0 6 100 0 14
2018 Data sciences 76 5 12 3 0 0 5 84 3 26
2018 Policy 62 20 8 1 2 0 7 89 3 205
2018 Project management 74 13 6 0 1 0 5 92 1 141
2018 Other services to the public 44 33 11 3 4 1 3 81 7 195
2018 None of the above 52 22 12 3 3 1 6 80 7 519
2017 Client contact centre 54 18 10 5 3 1 9 80 9 154
2017 Federal regulators 57 24 6 4 6 1 3 85 10 109
2017 Compliance, inspection and enforcement 45 28 14 6 3 0 4 77 9 2140
2017 Communications or public affairs 72 13 7 3 0 0 4 90 3 71
2017 Access to information and privacy 66 14 7 4 2 0 6 85 7 47
2017 Security 46 28 12 5 3 1 5 78 9 770
2017 Science and technology 69 15 7 1 0 1 7 92 1 119
2017 Legal services 49 30 8 0 2 6 4 88 2 47
2017 Administration and operations 61 21 6 2 1 0 8 89 4 935
2017 Human resources 70 16 4 1 1 0 7 93 3 432
2017 Financial management 72 10 3 2 1 1 11 93 4 151
2017 Procurement 67 10 5 5 0 3 9 88 6 34
2017 Real property 61 14 14 2 0 2 5 82 3 40
2017 Materiel management 57 25 0 4 0 0 13 95 5 24
2017 Information management 68 12 3 6 1 0 8 88 8 62
2017 Information technology 70 12 4 2 1 2 9 93 3 373
2017 Internal audit 72 17 0 4 2 0 4 93 7 25
2017 Evaluation 65 26 0 0 0 0 8 100 0 14
2017 Data sciences 78 7 4 0 0 0 11 96 0 29
2017 Policy 64 20 7 1 2 0 7 90 3 263
2017 Project management 62 19 5 4 1 0 9 89 5 162
2017 Other services to the public 46 28 14 4 3 1 4 78 8 246
2017 None of the above 57 20 10 4 2 1 6 83 7 793

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 64 19 6 3 4 1 2 87 7 141
2018 Federal regulators 55 25 8 0 5 2 6 86 5 92
2018 Compliance, inspection and enforcement 69 18 5 2 3 0 3 90 5 1923
2018 Communications or public affairs 73 12 5 1 2 0 6 91 4 85
2018 Access to information and privacy 73 10 9 2 6 0 0 83 8 49
2018 Security 71 16 5 2 3 0 2 89 6 665
2018 Science and technology 54 19 12 5 5 1 3 76 11 105
2018 Legal services 73 8 13 2 1 0 5 84 3 67
2018 Administration and operations 65 16 7 4 4 0 4 85 8 848
2018 Human resources 69 15 5 4 4 1 2 86 9 366
2018 Financial management 71 12 7 3 3 1 3 86 6 180
2018 Procurement 45 33 6 11 3 0 3 80 14 34
2018 Real property 63 18 9 2 3 0 4 85 6 44
2018 Materiel management 59 18 9 3 10 0 2 78 13 35
2018 Information management 58 15 11 7 6 0 3 76 13 59
2018 Information technology 65 17 8 3 4 1 2 85 7 307
2018 Internal audit 61 12 6 2 11 0 7 79 15 32
2018 Evaluation 85 0 9 0 0 0 6 90 0 14
2018 Data sciences 77 8 16 0 0 0 0 84 0 26
2018 Policy 65 17 4 3 5 1 6 87 8 209
2018 Project management 63 18 8 5 4 0 3 84 9 142
2018 Other services to the public 70 17 5 3 3 1 2 89 6 197
2018 None of the above 64 16 6 3 4 1 6 86 8 521
2017 Client contact centre 58 18 9 4 3 0 8 83 8 154
2017 Federal regulators 67 15 8 3 4 1 2 85 7 111
2017 Compliance, inspection and enforcement 64 18 6 3 3 1 4 87 6 2148
2017 Communications or public affairs 64 19 7 6 1 0 3 85 7 72
2017 Access to information and privacy 76 11 2 9 0 0 2 88 9 47
2017 Security 64 20 6 2 2 1 5 89 5 776
2017 Science and technology 55 21 16 3 4 0 2 77 7 121
2017 Legal services 61 19 0 4 5 4 6 90 10 47
2017 Administration and operations 60 20 6 3 4 1 5 85 8 943
2017 Human resources 65 16 5 5 4 1 3 85 9 432
2017 Financial management 59 20 5 2 9 1 5 83 11 154
2017 Procurement 63 25 0 2 0 0 10 97 3 34
2017 Real property 63 8 7 4 9 0 9 77 15 41
2017 Materiel management 71 12 13 4 0 0 0 83 4 24
2017 Information management 67 15 5 7 2 0 5 86 9 62
2017 Information technology 57 21 8 5 3 2 3 83 9 379
2017 Internal audit 67 13 4 4 4 0 8 87 9 25
2017 Evaluation 57 29 14 0 0 0 0 86 0 14
2017 Data sciences 65 25 7 0 0 0 2 92 0 29
2017 Policy 63 17 8 6 3 0 4 83 9 264
2017 Project management 51 25 11 3 6 0 4 79 10 164
2017 Other services to the public 64 19 7 3 4 0 3 85 7 246
2017 None of the above 65 18 6 3 3 1 5 88 6 797

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 52 23 15 4 2 1 3 77 7 142
2018 Federal regulators 48 24 11 10 1 0 5 76 12 91
2018 Compliance, inspection and enforcement 42 32 16 6 3 0 2 76 8 1927
2018 Communications or public affairs 56 21 8 8 4 0 3 79 12 85
2018 Access to information and privacy 45 31 18 4 0 0 2 77 4 49
2018 Security 48 31 14 2 3 0 1 80 5 663
2018 Science and technology 50 31 8 3 1 1 5 86 5 105
2018 Legal services 45 31 14 8 1 0 2 77 9 67
2018 Administration and operations 47 27 15 5 3 0 3 76 8 850
2018 Human resources 53 27 12 4 3 0 1 81 7 364
2018 Financial management 53 23 15 3 2 1 3 79 6 179
2018 Procurement 48 37 12 3 0 0 0 85 3 34
2018 Real property 50 38 5 5 0 0 2 90 5 43
2018 Materiel management 30 29 21 15 2 0 2 60 18 34
2018 Information management 47 30 19 2 0 0 2 79 2 59
2018 Information technology 46 26 15 5 3 1 3 76 8 303
2018 Internal audit 41 30 16 9 0 0 4 74 9 32
2018 Evaluation 51 43 0 0 0 0 6 100 0 14
2018 Data sciences 38 26 20 16 0 0 0 64 16 26
2018 Policy 43 32 14 6 4 0 2 76 10 208
2018 Project management 54 24 10 8 2 0 1 79 11 142
2018 Other services to the public 45 30 17 3 4 1 0 75 7 198
2018 None of the above 46 28 14 4 4 0 4 77 8 522
2017 Client contact centre 47 23 15 5 5 1 4 74 10 155
2017 Federal regulators 45 33 10 4 6 1 2 80 10 110
2017 Compliance, inspection and enforcement 44 32 14 4 2 0 2 79 7 2143
2017 Communications or public affairs 49 26 14 6 1 0 4 78 7 72
2017 Access to information and privacy 55 32 4 5 4 0 0 86 9 47
2017 Security 47 33 11 5 2 0 2 81 7 775
2017 Science and technology 57 26 12 3 0 0 3 85 3 121
2017 Legal services 42 29 16 4 4 4 0 74 9 47
2017 Administration and operations 46 30 13 4 3 0 3 79 7 941
2017 Human resources 51 30 10 4 2 1 2 83 6 431
2017 Financial management 42 36 11 3 5 1 2 80 8 154
2017 Procurement 44 32 9 5 0 0 9 84 6 33
2017 Real property 50 33 5 5 2 3 2 88 7 41
2017 Materiel management 54 17 16 4 4 0 5 75 9 24
2017 Information management 46 31 12 4 3 0 3 80 7 62
2017 Information technology 50 25 13 4 3 1 4 79 7 379
2017 Internal audit 56 19 8 13 0 0 4 78 13 25
2017 Evaluation 52 48 0 0 0 0 0 100 0 14
2017 Data sciences 40 43 6 7 5 0 0 83 11 29
2017 Policy 50 27 15 5 2 0 2 78 7 264
2017 Project management 48 28 14 3 2 0 5 80 5 164
2017 Other services to the public 46 30 11 6 2 0 4 79 9 246
2017 None of the above 50 28 11 4 3 0 3 81 7 796

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 33 33 13 5 0 1 48 18 143
2018 Federal regulators 5 25 45 18 7 0 0 30 25 93
2018 Compliance, inspection and enforcement 8 28 39 18 8 0 0 36 25 1945
2018 Communications or public affairs 9 31 40 12 8 0 0 40 20 86
2018 Access to information and privacy 20 23 39 18 0 0 0 43 18 50
2018 Security 10 30 37 16 7 0 0 40 23 664
2018 Science and technology 11 26 33 22 8 0 0 37 30 106
2018 Legal services 14 22 41 20 3 0 0 36 23 67
2018 Administration and operations 14 31 34 15 5 0 0 45 21 856
2018 Human resources 12 30 32 18 8 0 0 42 26 369
2018 Financial management 16 24 44 11 5 0 0 40 16 180
2018 Procurement 6 20 36 20 17 0 0 27 37 35
2018 Real property 4 27 35 25 9 0 0 31 34 44
2018 Materiel management 24 30 29 12 2 3 0 56 15 34
2018 Information management 18 23 43 14 2 0 0 41 16 58
2018 Information technology 10 26 41 16 7 0 0 37 22 310
2018 Internal audit 10 35 38 11 6 0 0 46 16 32
2018 Evaluation 13 31 37 19 0 0 0 44 19 16
2018 Data sciences 12 41 44 3 0 0 0 53 3 26
2018 Policy 11 24 41 17 6 0 0 35 24 211
2018 Project management 11 30 39 12 7 1 0 41 20 142
2018 Other services to the public 10 36 30 16 9 1 0 46 25 198
2018 None of the above 9 24 41 17 9 0 1 33 26 528
2017 Client contact centre 15 27 31 16 9 0 1 43 26 155
2017 Federal regulators 6 31 35 17 10 1 0 38 27 111
2017 Compliance, inspection and enforcement 7 26 38 18 10 0 0 33 28 2152
2017 Communications or public affairs 11 27 45 13 4 0 0 38 18 72
2017 Access to information and privacy 7 21 55 15 2 0 0 28 17 47
2017 Security 9 26 38 18 8 1 0 35 26 773
2017 Science and technology 7 36 34 13 10 0 0 43 23 122
2017 Legal services 12 13 51 11 10 2 0 26 21 47
2017 Administration and operations 11 29 36 17 6 0 1 40 23 943
2017 Human resources 8 29 38 14 10 0 0 38 24 430
2017 Financial management 13 23 37 20 7 0 0 36 28 154
2017 Procurement 18 16 35 25 3 3 0 35 29 34
2017 Real property 12 19 48 12 10 0 0 31 21 41
2017 Materiel management 12 47 33 4 4 0 0 59 8 24
2017 Information management 10 34 40 13 3 0 0 44 16 62
2017 Information technology 9 27 38 17 8 0 1 37 25 380
2017 Internal audit 28 25 44 4 0 0 0 52 4 25
2017 Evaluation 0 36 46 6 12 0 0 36 18 14
2017 Data sciences 8 47 40 5 0 0 0 55 5 29
2017 Policy 7 27 42 17 7 0 0 34 24 264
2017 Project management 7 28 39 19 8 0 0 35 26 164
2017 Other services to the public 13 28 37 14 8 0 0 41 22 250
2017 None of the above 9 25 40 17 9 0 0 35 25 801

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 20 33 21 15 1 0 36 31 141
2018 Federal regulators 13 23 48 8 8 0 0 16 36 89
2018 Compliance, inspection and enforcement 15 23 38 17 6 0 0 24 38 1918
2018 Communications or public affairs 9 18 46 18 9 0 0 27 27 84
2018 Access to information and privacy 10 14 48 17 11 0 0 27 24 48
2018 Security 13 23 38 18 7 0 0 25 36 658
2018 Science and technology 10 22 44 14 8 0 1 23 33 106
2018 Legal services 6 28 38 22 6 0 0 28 34 66
2018 Administration and operations 12 19 40 20 10 0 0 30 30 845
2018 Human resources 16 22 31 20 10 0 1 30 38 365
2018 Financial management 6 21 39 22 12 0 0 34 27 181
2018 Procurement 30 23 35 9 3 0 0 12 53 34
2018 Real property 16 16 48 17 2 0 0 19 32 44
2018 Materiel management 5 17 44 27 6 0 0 33 23 34
2018 Information management 3 29 43 12 12 0 0 24 33 59
2018 Information technology 16 23 37 16 7 0 0 24 39 308
2018 Internal audit 14 15 40 22 9 0 0 31 29 32
2018 Evaluation 5 21 34 21 19 0 0 40 27 16
2018 Data sciences 0 13 46 33 8 0 0 41 13 26
2018 Policy 15 25 36 20 4 0 0 24 39 207
2018 Project management 13 23 38 20 6 0 0 26 36 139
2018 Other services to the public 10 22 40 20 7 1 1 27 32 192
2018 None of the above 14 24 39 15 8 0 1 23 38 519
2017 Client contact centre 10 19 38 20 13 0 1 33 29 155
2017 Federal regulators 15 16 44 16 9 0 0 25 31 110
2017 Compliance, inspection and enforcement 14 24 37 18 7 0 0 25 38 2143
2017 Communications or public affairs 11 21 36 25 7 0 0 32 31 72
2017 Access to information and privacy 4 23 49 21 2 0 0 23 28 47
2017 Security 10 26 39 17 7 1 0 24 36 775
2017 Science and technology 12 16 36 27 9 0 0 36 29 122
2017 Legal services 6 25 39 21 6 2 0 28 32 47
2017 Administration and operations 10 23 38 20 8 0 1 28 33 942
2017 Human resources 11 24 38 17 10 0 0 27 34 431
2017 Financial management 10 25 37 16 11 1 1 27 35 154
2017 Procurement 3 41 29 10 12 3 3 23 46 34
2017 Real property 14 4 55 19 7 0 0 26 18 41
2017 Materiel management 4 16 26 41 13 0 0 54 20 24
2017 Information management 5 18 41 23 13 0 0 35 24 62
2017 Information technology 12 22 38 19 7 0 1 27 34 378
2017 Internal audit 8 0 48 28 16 0 0 44 8 25
2017 Evaluation 12 16 43 23 6 0 0 29 28 14
2017 Data sciences 0 15 58 16 11 0 0 27 15 28
2017 Policy 12 25 44 14 6 0 0 20 36 263
2017 Project management 9 24 38 20 8 1 0 28 34 164
2017 Other services to the public 13 22 37 18 10 0 0 28 35 250
2017 None of the above 11 23 40 17 8 0 1 25 34 797
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 26 23 5 6 2 1 38 62 144
2018 Federal regulators 28 23 24 12 9 4 0 30 70 93
2018 Compliance, inspection and enforcement 34 31 17 8 7 3 0 35 65 1943
2018 Communications or public affairs 26 19 18 12 24 1 0 26 74 86
2018 Access to information and privacy 31 21 21 12 15 0 0 31 69 49
2018 Security 30 34 15 8 10 2 1 31 69 668
2018 Science and technology 35 30 13 5 7 5 4 39 61 106
2018 Legal services 39 24 20 9 5 3 0 40 60 67
2018 Administration and operations 39 27 14 7 9 3 1 41 59 851
2018 Human resources 41 23 14 11 9 1 2 42 58 370
2018 Financial management 33 22 20 10 11 2 1 34 66 181
2018 Procurement 29 16 26 6 23 0 0 29 71 35
2018 Real property 30 33 25 4 7 2 0 31 69 44
2018 Materiel management 50 14 26 6 4 0 0 50 50 34
2018 Information management 43 18 19 13 4 0 4 44 56 60
2018 Information technology 37 28 18 8 6 3 1 38 62 310
2018 Internal audit 25 31 27 3 14 0 0 25 75 32
2018 Evaluation 34 13 19 24 11 0 0 34 66 16
2018 Data sciences 41 5 0 27 13 5 10 48 52 25
2018 Policy 34 23 18 10 11 3 1 36 64 210
2018 Project management 36 20 21 7 13 1 1 37 63 142
2018 Other services to the public 29 32 21 4 8 6 0 31 69 198
2018 None of the above 33 24 20 10 9 3 1 34 66 527
2017 Client contact centre 43 24 13 4 6 7 3 48 52 155
2017 Federal regulators 35 29 14 7 9 5 1 37 63 111
2017 Compliance, inspection and enforcement 34 31 16 6 5 8 1 37 63 2151
2017 Communications or public affairs 26 22 15 12 13 11 1 30 70 71
2017 Access to information and privacy 35 20 13 15 14 2 0 36 64 47
2017 Security 32 29 19 6 7 6 1 34 66 776
2017 Science and technology 43 26 16 4 7 3 0 44 56 122
2017 Legal services 30 29 18 9 8 6 0 32 68 47
2017 Administration and operations 42 22 14 6 9 5 2 45 55 943
2017 Human resources 45 25 15 4 8 3 0 47 53 431
2017 Financial management 40 21 20 9 7 3 0 41 59 154
2017 Procurement 23 26 6 15 18 9 3 26 74 34
2017 Real property 30 29 20 7 11 2 0 31 69 41
2017 Materiel management 31 12 41 8 0 4 4 33 67 24
2017 Information management 45 18 17 11 5 3 0 47 53 62
2017 Information technology 42 22 13 6 6 9 2 47 53 380
2017 Internal audit 50 19 14 12 4 0 0 50 50 25
2017 Evaluation 21 6 23 22 7 22 0 26 74 14
2017 Data sciences 42 14 14 14 8 3 5 45 55 29
2017 Policy 39 24 16 7 8 5 1 42 58 264
2017 Project management 34 27 14 11 9 2 2 36 64 164
2017 Other services to the public 40 26 16 4 4 8 2 44 56 250
2017 None of the above 35 27 16 8 6 7 1 38 62 800

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 86
2018 Federal regulators 22 62
2018 Compliance, inspection and enforcement 18 1207
2018 Communications or public affairs 27 62
2018 Access to information and privacy 9 33
2018 Security 23 444
2018 Science and technology 19 60
2018 Legal services 19 39
2018 Administration and operations 22 481
2018 Human resources 22 206
2018 Financial management 11 117
2018 Procurement 13 24
2018 Real property 18 29
2018 Materiel management 41 17
2018 Information management 14 32
2018 Information technology 13 186
2018 Internal audit 12 23
2018 Data sciences 41 12
2018 Policy 16 130
2018 Project management 15 87
2018 Other services to the public 21 129
2018 None of the above 23 333
2017 Client contact centre 15 70
2017 Federal regulators 10 65
2017 Compliance, inspection and enforcement 17 1234
2017 Communications or public affairs 20 45
2017 Access to information and privacy 32 30
2017 Security 22 469
2017 Science and technology 14 66
2017 Legal services 39 29
2017 Administration and operations 25 476
2017 Human resources 21 219
2017 Financial management 15 87
2017 Procurement 17 20
2017 Real property 23 28
2017 Materiel management 47 15
2017 Information management 13 32
2017 Information technology 14 177
2017 Internal audit 10 13
2017 Data sciences 27 14
2017 Policy 17 146
2017 Project management 9 101
2017 Other services to the public 20 124
2017 None of the above 18 449

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 86
2018 Federal regulators 30 62
2018 Compliance, inspection and enforcement 29 1207
2018 Communications or public affairs 42 62
2018 Access to information and privacy 44 33
2018 Security 34 444
2018 Science and technology 21 60
2018 Legal services 37 39
2018 Administration and operations 25 481
2018 Human resources 31 206
2018 Financial management 33 117
2018 Procurement 33 24
2018 Real property 15 29
2018 Materiel management 36 17
2018 Information management 38 32
2018 Information technology 24 186
2018 Internal audit 43 23
2018 Data sciences 25 12
2018 Policy 29 130
2018 Project management 30 87
2018 Other services to the public 30 129
2018 None of the above 34 333
2017 Client contact centre 29 70
2017 Federal regulators 29 65
2017 Compliance, inspection and enforcement 28 1234
2017 Communications or public affairs 30 45
2017 Access to information and privacy 28 30
2017 Security 28 469
2017 Science and technology 29 66
2017 Legal services 49 29
2017 Administration and operations 29 476
2017 Human resources 27 219
2017 Financial management 28 87
2017 Procurement 36 20
2017 Real property 23 28
2017 Materiel management 13 15
2017 Information management 34 32
2017 Information technology 21 177
2017 Internal audit 25 13
2017 Data sciences 32 14
2017 Policy 30 146
2017 Project management 26 101
2017 Other services to the public 22 124
2017 None of the above 29 449

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 23 86
2018 Federal regulators 23 62
2018 Compliance, inspection and enforcement 32 1207
2018 Communications or public affairs 19 62
2018 Access to information and privacy 12 33
2018 Security 30 444
2018 Science and technology 15 60
2018 Legal services 11 39
2018 Administration and operations 24 481
2018 Human resources 26 206
2018 Financial management 14 117
2018 Procurement 20 24
2018 Real property 14 29
2018 Materiel management 10 17
2018 Information management 30 32
2018 Information technology 12 186
2018 Internal audit 19 23
2018 Data sciences 42 12
2018 Policy 16 130
2018 Project management 13 87
2018 Other services to the public 27 129
2018 None of the above 30 333
2017 Client contact centre 10 70
2017 Federal regulators 32 65
2017 Compliance, inspection and enforcement 25 1234
2017 Communications or public affairs 25 45
2017 Access to information and privacy 16 30
2017 Security 24 469
2017 Science and technology 16 66
2017 Legal services 25 29
2017 Administration and operations 24 476
2017 Human resources 21 219
2017 Financial management 18 87
2017 Procurement 31 20
2017 Real property 14 28
2017 Materiel management 6 15
2017 Information management 17 32
2017 Information technology 9 177
2017 Internal audit 31 13
2017 Data sciences 7 14
2017 Policy 17 146
2017 Project management 12 101
2017 Other services to the public 23 124
2017 None of the above 24 449

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 86
2018 Federal regulators 49 62
2018 Compliance, inspection and enforcement 49 1207
2018 Communications or public affairs 52 62
2018 Access to information and privacy 78 33
2018 Security 53 444
2018 Science and technology 53 60
2018 Legal services 65 39
2018 Administration and operations 51 481
2018 Human resources 49 206
2018 Financial management 52 117
2018 Procurement 84 24
2018 Real property 55 29
2018 Materiel management 44 17
2018 Information management 46 32
2018 Information technology 60 186
2018 Internal audit 57 23
2018 Data sciences 61 12
2018 Policy 62 130
2018 Project management 65 87
2018 Other services to the public 48 129
2018 None of the above 51 333
2017 Client contact centre 34 70
2017 Federal regulators 42 65
2017 Compliance, inspection and enforcement 55 1234
2017 Communications or public affairs 58 45
2017 Access to information and privacy 60 30
2017 Security 56 469
2017 Science and technology 45 66
2017 Legal services 61 29
2017 Administration and operations 53 476
2017 Human resources 43 219
2017 Financial management 63 87
2017 Procurement 65 20
2017 Real property 63 28
2017 Materiel management 46 15
2017 Information management 56 32
2017 Information technology 55 177
2017 Internal audit 55 13
2017 Data sciences 65 14
2017 Policy 61 146
2017 Project management 69 101
2017 Other services to the public 50 124
2017 None of the above 51 449

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 9 86
2018 Federal regulators 5 62
2018 Compliance, inspection and enforcement 7 1207
2018 Communications or public affairs 10 62
2018 Access to information and privacy 15 33
2018 Security 8 444
2018 Science and technology 4 60
2018 Legal services 8 39
2018 Administration and operations 7 481
2018 Human resources 4 206
2018 Financial management 6 117
2018 Procurement 0 24
2018 Real property 0 29
2018 Materiel management 6 17
2018 Information management 3 32
2018 Information technology 4 186
2018 Internal audit 6 23
2018 Data sciences 14 12
2018 Policy 7 130
2018 Project management 7 87
2018 Other services to the public 6 129
2018 None of the above 7 333
2017 Client contact centre 6 70
2017 Federal regulators 4 65
2017 Compliance, inspection and enforcement 6 1234
2017 Communications or public affairs 1 45
2017 Access to information and privacy 11 30
2017 Security 6 469
2017 Science and technology 4 66
2017 Legal services 10 29
2017 Administration and operations 5 476
2017 Human resources 6 219
2017 Financial management 3 87
2017 Procurement 0 20
2017 Real property 7 28
2017 Materiel management 0 15
2017 Information management 3 32
2017 Information technology 4 177
2017 Internal audit 0 13
2017 Data sciences 0 14
2017 Policy 8 146
2017 Project management 7 101
2017 Other services to the public 2 124
2017 None of the above 6 449

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 86
2018 Federal regulators 29 62
2018 Compliance, inspection and enforcement 28 1207
2018 Communications or public affairs 36 62
2018 Access to information and privacy 21 33
2018 Security 32 444
2018 Science and technology 25 60
2018 Legal services 36 39
2018 Administration and operations 31 481
2018 Human resources 29 206
2018 Financial management 34 117
2018 Procurement 38 24
2018 Real property 34 29
2018 Materiel management 16 17
2018 Information management 21 32
2018 Information technology 30 186
2018 Internal audit 34 23
2018 Data sciences 40 12
2018 Policy 30 130
2018 Project management 39 87
2018 Other services to the public 30 129
2018 None of the above 33 333

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 27 86
2018 Federal regulators 29 62
2018 Compliance, inspection and enforcement 24 1207
2018 Communications or public affairs 26 62
2018 Access to information and privacy 18 33
2018 Security 23 444
2018 Science and technology 39 60
2018 Legal services 25 39
2018 Administration and operations 28 481
2018 Human resources 34 206
2018 Financial management 32 117
2018 Procurement 17 24
2018 Real property 28 29
2018 Materiel management 18 17
2018 Information management 18 32
2018 Information technology 26 186
2018 Internal audit 14 23
2018 Data sciences 18 12
2018 Policy 24 130
2018 Project management 20 87
2018 Other services to the public 22 129
2018 None of the above 24 333
2017 Client contact centre 36 70
2017 Federal regulators 32 65
2017 Compliance, inspection and enforcement 28 1234
2017 Communications or public affairs 23 45
2017 Access to information and privacy 36 30
2017 Security 26 469
2017 Science and technology 47 66
2017 Legal services 6 29
2017 Administration and operations 29 476
2017 Human resources 39 219
2017 Financial management 38 87
2017 Procurement 60 20
2017 Real property 24 28
2017 Materiel management 40 15
2017 Information management 27 32
2017 Information technology 35 177
2017 Internal audit 53 13
2017 Data sciences 21 14
2017 Policy 21 146
2017 Project management 20 101
2017 Other services to the public 36 124
2017 None of the above 28 449

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 11 51 16 9 3 9 75
2018 Federal regulators 7 36 20 15 1 20 56
2018 Compliance, inspection and enforcement 8 50 20 8 4 10 1141
2018 Communications or public affairs 2 33 21 16 6 22 56
2018 Access to information and privacy 9 56 3 16 0 16 31
2018 Security 6 52 17 11 3 11 410
2018 Science and technology 10 38 25 13 5 9 57
2018 Legal services 5 45 19 18 3 9 37
2018 Administration and operations 10 51 16 8 5 11 446
2018 Human resources 10 49 12 13 3 12 190
2018 Financial management 2 56 14 9 1 18 110
2018 Procurement 4 36 17 9 0 34 24
2018 Real property 6 49 27 7 7 3 28
2018 Materiel management 18 39 19 0 0 24 16
2018 Information management 12 50 21 7 3 7 28
2018 Information technology 6 45 16 10 7 16 178
2018 Internal audit 0 49 12 20 7 11 23
2018 Data sciences 0 21 27 27 11 14 12
2018 Policy 8 46 14 11 5 16 120
2018 Project management 4 38 24 9 4 21 83
2018 Other services to the public 11 50 14 11 3 11 117
2018 None of the above 6 47 17 11 2 16 303
2017 Client contact centre 16 56 15 6 3 5 65
2017 Federal regulators 12 55 21 5 2 6 63
2017 Compliance, inspection and enforcement 8 60 15 6 3 7 1211
2017 Communications or public affairs 8 61 18 9 2 2 45
2017 Access to information and privacy 7 51 15 16 0 10 30
2017 Security 10 61 16 6 2 4 451
2017 Science and technology 12 49 12 11 2 14 64
2017 Legal services 4 56 12 15 4 10 27
2017 Administration and operations 12 55 13 7 3 9 464
2017 Human resources 10 57 15 7 2 10 209
2017 Financial management 4 64 16 4 2 9 87
2017 Procurement 17 44 15 10 5 9 20
2017 Real property 0 49 19 14 0 18 26
2017 Materiel management 21 53 13 6 0 6 15
2017 Information management 7 59 7 6 7 13 30
2017 Information technology 8 53 19 10 3 7 169
2017 Internal audit 0 65 0 35 0 0 13
2017 Data sciences 0 67 14 12 7 0 14
2017 Policy 9 54 19 5 5 8 143
2017 Project management 14 50 12 14 4 6 100
2017 Other services to the public 9 63 18 5 1 4 120
2017 None of the above 12 56 14 7 3 8 441

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 52 48 84
2018 Federal regulators 47 53 60
2018 Compliance, inspection and enforcement 49 51 1191
2018 Communications or public affairs 35 65 61
2018 Access to information and privacy 23 77 32
2018 Security 52 48 440
2018 Science and technology 34 66 58
2018 Legal services 32 68 38
2018 Administration and operations 41 59 476
2018 Human resources 40 60 205
2018 Financial management 26 74 117
2018 Procurement 19 81 25
2018 Real property 56 44 29
2018 Materiel management 54 46 17
2018 Information management 46 54 32
2018 Information technology 25 75 186
2018 Internal audit 57 43 23
2018 Data sciences 11 89 12
2018 Policy 27 73 129
2018 Project management 19 81 86
2018 Other services to the public 49 51 125
2018 None of the above 41 59 331

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 13 10 8 8 5 10 69 19 141
2018 Federal regulators 40 12 16 11 15 2 5 56 27 92
2018 Compliance, inspection and enforcement 50 15 9 7 8 1 9 73 17 1937
2018 Communications or public affairs 26 19 16 12 21 0 6 48 34 84
2018 Access to information and privacy 36 19 7 10 13 0 15 65 27 49
2018 Security 51 13 11 6 9 1 9 71 17 662
2018 Science and technology 39 13 10 11 11 3 13 62 26 103
2018 Legal services 41 14 15 11 7 3 9 62 21 67
2018 Administration and operations 52 14 11 7 7 1 8 73 15 845
2018 Human resources 44 15 13 7 13 0 8 64 22 369
2018 Financial management 47 15 13 7 11 1 7 67 20 182
2018 Procurement 30 12 23 15 18 0 3 43 33 35
2018 Real property 52 17 9 8 12 0 2 70 20 43
2018 Materiel management 58 12 8 15 6 0 2 71 21 35
2018 Information management 39 11 20 8 8 3 11 58 19 59
2018 Information technology 38 14 15 14 13 1 5 55 29 307
2018 Internal audit 36 18 8 3 17 0 18 65 24 32
2018 Evaluation 50 19 0 20 6 0 6 73 27 15
2018 Data sciences 41 9 24 13 12 0 0 50 25 26
2018 Policy 41 12 12 13 11 1 9 59 27 209
2018 Project management 40 14 14 8 19 0 5 57 28 142
2018 Other services to the public 49 15 9 5 8 3 11 74 16 196
2018 None of the above 48 11 12 6 12 2 9 66 21 527

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 24 18 20 15 3 6 42 38 85
2018 Federal regulators 11 15 11 27 22 8 5 30 56 62
2018 Compliance, inspection and enforcement 8 24 19 18 23 2 7 35 45 1194
2018 Communications or public affairs 16 19 7 16 41 1 0 35 58 61
2018 Access to information and privacy 3 9 25 9 42 2 9 13 58 33
2018 Security 11 22 20 14 23 1 7 36 41 442
2018 Science and technology 8 21 17 12 35 2 5 31 50 59
2018 Legal services 10 11 26 10 29 3 10 25 45 39
2018 Administration and operations 13 24 14 17 23 2 6 41 44 479
2018 Human resources 15 26 13 14 27 1 5 43 43 204
2018 Financial management 8 21 18 21 27 3 2 31 50 117
2018 Procurement 4 31 8 12 41 0 4 36 56 25
2018 Real property 17 14 18 24 18 3 6 34 46 29
2018 Materiel management 24 16 20 6 22 0 12 46 32 17
2018 Information management 10 35 21 15 15 0 3 47 31 32
2018 Information technology 5 18 21 18 31 1 6 26 52 188
2018 Internal audit 14 22 13 7 26 0 19 44 41 23
2018 Data sciences 7 6 7 34 46 0 0 13 80 12
2018 Policy 4 12 14 25 39 1 7 17 68 130
2018 Project management 2 15 18 24 35 0 5 18 62 86
2018 Other services to the public 10 27 16 14 21 2 9 42 39 127
2018 None of the above 10 17 18 17 29 2 7 29 51 333
2017 Client contact centre 4 22 19 12 15 6 21 36 38 72
2017 Federal regulators 9 18 20 15 21 3 13 33 43 65
2017 Compliance, inspection and enforcement 8 24 19 16 21 2 10 36 43 1250
2017 Communications or public affairs 9 17 23 16 29 0 6 27 48 45
2017 Access to information and privacy 17 27 4 9 33 10 0 49 46 30
2017 Security 10 21 23 11 23 2 9 36 38 472
2017 Science and technology 4 16 28 7 29 5 11 24 43 67
2017 Legal services 4 20 37 11 24 0 3 25 36 29
2017 Administration and operations 10 22 14 18 23 2 10 36 47 481
2017 Human resources 21 23 12 15 18 2 9 49 37 221
2017 Financial management 7 26 16 18 27 0 6 35 48 88
2017 Procurement 9 11 14 13 35 9 8 24 58 22
2017 Real property 25 15 11 19 28 0 4 41 48 28
2017 Materiel management 19 33 0 21 13 7 7 61 39 15
2017 Information management 11 28 14 16 19 3 9 44 40 32
2017 Information technology 11 17 14 16 31 2 9 31 53 178
2017 Internal audit 0 32 17 15 20 0 17 38 41 13
2017 Data sciences 9 7 15 57 12 0 0 16 69 14
2017 Policy 9 12 19 21 34 1 4 22 58 146
2017 Project management 4 8 20 20 34 2 11 14 63 101
2017 Other services to the public 11 23 19 15 22 3 6 38 41 125
2017 None of the above 8 22 19 11 26 2 12 35 44 452

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 5 23 21 9 23 6 12 34 39 84
2018 Federal regulators 3 14 10 21 27 7 18 22 64 62
2018 Compliance, inspection and enforcement 5 17 20 15 24 3 15 27 49 1195
2018 Communications or public affairs 8 16 6 16 42 1 11 28 66 62
2018 Access to information and privacy 0 9 25 8 43 3 12 11 60 33
2018 Security 9 15 20 16 23 2 14 29 47 442
2018 Science and technology 5 16 11 14 45 3 7 23 65 59
2018 Legal services 8 10 13 18 35 5 10 22 63 39
2018 Administration and operations 9 18 13 15 28 3 14 32 52 478
2018 Human resources 7 12 11 10 31 3 26 27 58 205
2018 Financial management 2 10 16 21 32 2 17 14 66 117
2018 Procurement 0 8 26 8 37 8 12 10 57 25
2018 Real property 10 10 19 23 10 0 28 28 45 29
2018 Materiel management 12 18 24 24 10 0 12 34 39 17
2018 Information management 5 20 27 8 28 0 12 28 41 32
2018 Information technology 5 12 21 16 30 5 11 19 55 188
2018 Internal audit 10 16 19 8 31 0 17 31 46 22
2018 Data sciences 0 0 7 13 67 6 7 0 92 12
2018 Policy 3 7 13 16 41 2 18 13 71 130
2018 Project management 1 14 16 13 39 1 16 18 62 85
2018 Other services to the public 10 21 15 14 25 2 12 37 45 128
2018 None of the above 7 10 21 13 34 3 12 20 55 331
2017 Client contact centre 3 19 21 12 14 5 27 32 38 72
2017 Federal regulators 8 14 22 13 25 2 16 26 47 65
2017 Compliance, inspection and enforcement 5 16 21 13 22 3 21 27 45 1249
2017 Communications or public affairs 5 7 19 11 33 5 21 16 59 45
2017 Access to information and privacy 3 18 13 6 35 7 18 28 55 30
2017 Security 5 18 20 14 23 5 16 29 46 470
2017 Science and technology 5 10 22 12 39 1 11 17 58 67
2017 Legal services 0 18 31 7 27 3 14 21 41 29
2017 Administration and operations 6 14 15 14 30 4 18 25 56 479
2017 Human resources 4 9 12 10 24 4 38 21 59 221
2017 Financial management 2 7 14 15 27 4 30 15 65 87
2017 Procurement 0 6 22 9 37 5 20 9 62 21
2017 Real property 15 10 14 20 21 4 17 31 52 28
2017 Materiel management 7 20 13 21 13 0 26 36 46 15
2017 Information management 4 9 17 19 28 3 19 17 61 32
2017 Information technology 3 15 12 17 30 5 18 24 61 178
2017 Internal audit 0 18 28 17 24 0 14 20 47 13
2017 Data sciences 0 7 16 26 28 0 22 9 70 14
2017 Policy 6 6 17 23 30 4 14 15 64 146
2017 Project management 3 5 21 13 35 5 18 10 62 101
2017 Other services to the public 9 14 19 16 25 5 13 27 50 125
2017 None of the above 7 15 19 13 28 4 15 27 50 451
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