2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 51 8 11 3 0 0 78 14 65
2018 IS-03 60 40 0 0 0 0 0 100 0 10
2018 IS-04 14 57 14 7 7 0 0 71 14 28
2018 IS-05 28 39 6 28 0 0 0 67 28 18
2017 IS 20 60 6 9 4 0 0 81 13 49
2017 IS-04 20 50 11 8 11 0 0 69 19 19
2017 IS-05 7 80 0 12 0 0 0 88 12 14
2014 IS 25 46 5 19 5 0 0 70 25 76
2014 IS-03 36 36 7 7 14 0 0 71 21 14
2014 IS-04 20 39 4 33 4 0 0 59 37 25
2014 IS-05 35 41 0 18 6 0 0 76 24 17
2011 IS 27 45 12 8 8 0 0 72 16 75
2011 IS-03 17 56 11 17 0 0 0 72 17 18
2011 IS-04 38 29 10 10 14 0 0 67 24 21
2011 IS-05 14 71 7 0 7 0 0 86 7 14
2011 IS-06 38 38 15 8 0 0 0 77 8 13
2008 IS 28 49 9 11 2 0 0 77 13 53
2008 IS-04 36 45 5 9 5 0 0 82 14 22

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 29 46 3 17 5 0 0 75 22 63
2018 IS-03 60 30 10 0 0 0 0 90 0 10
2018 IS-04 29 43 0 18 11 0 0 71 29 28
2018 IS-05 13 56 0 31 0 0 0 69 31 16
2017 IS 14 57 9 14 4 2 0 73 18 49
2017 IS-04 10 49 0 31 4 6 0 62 38 19
2017 IS-05 15 48 30 7 0 0 0 63 7 14

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 44 41 11 3 2 0 0 84 5 64
2018 IS-03 60 40 0 0 0 0 0 100 0 10
2018 IS-04 41 48 7 0 4 0 0 89 4 27
2018 IS-05 28 33 28 11 0 0 0 61 11 18
2017 IS 41 36 16 5 2 0 0 77 8 50
2017 IS-04 26 38 19 11 6 0 0 64 17 19
2017 IS-05 35 54 7 4 0 0 0 89 4 15
2014 IS 48 34 9 7 1 1 0 83 8 76
2014 IS-03 36 43 7 14 0 0 0 79 14 14
2014 IS-04 51 25 12 4 4 4 0 80 8 25
2014 IS-05 59 24 12 6 0 0 0 82 6 17
2011 IS 54 31 7 5 1 1 0 86 7 74
2011 IS-03 53 29 12 6 0 0 0 82 6 17
2011 IS-04 52 29 10 5 0 5 0 85 5 21
2011 IS-05 50 43 0 7 0 0 0 93 7 14
2011 IS-06 62 31 8 0 0 0 0 92 0 13

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 37 45 9 6 3 0 0 82 9 65
2018 IS-03 80 20 0 0 0 0 0 100 0 10
2018 IS-04 32 50 7 7 4 0 0 82 11 28
2018 IS-05 17 44 22 11 6 0 0 61 17 18
2017 IS 28 50 10 9 2 0 0 78 11 50
2017 IS-04 14 55 11 14 6 0 0 69 19 19
2017 IS-05 21 65 7 7 0 0 0 86 7 15
2014 IS 31 42 14 8 4 1 0 74 12 76
2014 IS-03 43 29 7 14 7 0 0 71 21 14
2014 IS-04 24 35 17 16 4 4 0 61 20 25
2014 IS-05 24 59 12 0 6 0 0 82 6 17
2011 IS 43 39 7 8 4 0 0 81 12 75
2011 IS-03 39 50 11 0 0 0 0 89 0 18
2011 IS-04 57 14 0 24 5 0 0 71 29 21
2011 IS-05 29 57 7 0 7 0 0 86 7 14
2011 IS-06 46 38 15 0 0 0 0 85 0 13
2008 IS 45 34 11 9 0 0 0 79 9 53
2008 IS-04 50 32 9 9 0 0 0 82 9 22

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 38 25 5 6 3 0 63 11 65
2018 IS-03 30 50 20 0 0 0 0 80 0 10
2018 IS-04 21 36 25 7 7 4 0 59 15 28
2018 IS-05 11 33 33 6 11 6 0 47 18 18
2017 IS 14 50 18 11 4 4 0 66 15 50
2017 IS-04 4 67 14 9 6 0 0 71 15 19
2017 IS-05 0 42 28 17 7 7 0 45 26 15
2014 IS 14 40 16 20 9 1 0 55 29 76
2014 IS-03 14 57 7 14 7 0 0 71 21 14
2014 IS-04 8 28 28 24 13 0 0 35 37 25
2014 IS-05 12 35 24 24 0 6 0 50 25 17
2011 IS 32 41 12 9 5 0 0 73 15 74
2011 IS-03 22 56 6 11 6 0 0 78 17 18
2011 IS-04 43 29 0 19 10 0 0 71 29 21
2011 IS-05 7 50 43 0 0 0 0 57 0 14
2011 IS-06 46 31 15 8 0 0 0 77 8 13

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 25 43 14 11 6 2 0 69 17 65
2018 IS-03 40 50 10 0 0 0 0 90 0 10
2018 IS-04 21 39 11 18 7 4 0 63 26 28
2018 IS-05 11 50 28 0 11 0 0 61 11 18
2017 IS 18 54 10 10 4 4 0 74 15 50
2017 IS-04 10 66 6 13 6 0 0 76 19 19
2017 IS-05 7 55 12 11 7 7 0 67 20 15
2014 IS 17 40 14 16 12 1 0 58 28 76
2014 IS-03 21 43 21 7 7 0 0 64 14 14
2014 IS-04 8 35 20 20 17 0 0 43 37 25
2014 IS-05 18 41 12 18 6 6 0 63 25 17
2011 IS 33 48 5 8 5 0 0 81 13 75
2011 IS-03 22 61 0 17 0 0 0 83 17 18
2011 IS-04 48 24 5 10 14 0 0 71 24 21
2011 IS-05 7 79 14 0 0 0 0 86 0 14
2011 IS-06 38 46 8 8 0 0 0 85 8 13
2008 IS 25 53 9 8 6 0 0 77 13 53
2008 IS-04 32 41 14 5 9 0 0 73 14 22

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 37 25 15 11 9 3 0 63 21 65
2018 IS-03 50 30 20 0 0 0 0 80 0 10
2018 IS-04 36 18 18 14 11 4 0 56 26 28
2018 IS-05 17 39 11 11 17 6 0 59 29 18
2017 IS 19 40 18 8 10 6 0 62 18 50
2017 IS-04 20 50 11 6 9 4 0 73 15 19
2017 IS-05 7 42 19 11 14 7 0 52 27 15
2014 IS 24 17 18 19 15 7 0 44 37 75
2014 IS-03 43 0 7 29 14 7 0 46 46 14
2014 IS-04 8 16 29 12 22 12 0 28 39 24
2014 IS-05 18 24 24 24 6 6 0 44 31 17
2011 IS 35 29 11 16 7 3 0 66 23 75
2011 IS-03 28 39 11 11 11 0 0 67 22 18
2011 IS-04 43 24 5 19 5 5 0 70 25 21
2011 IS-05 7 50 14 29 0 0 0 57 29 14
2011 IS-06 54 15 8 8 8 8 0 75 17 13
2008 IS 21 32 15 17 9 6 0 56 28 53
2008 IS-04 14 41 14 14 9 9 0 60 25 22
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 29 9 5 3 2 0 83 8 65
2018 IS-03 50 30 20 0 0 0 0 80 0 10
2018 IS-04 57 32 0 0 7 4 0 93 7 28
2018 IS-05 44 22 17 17 0 0 0 67 17 18
2017 IS 36 39 10 10 2 0 2 77 13 50
2017 IS-04 44 35 16 6 0 0 0 79 6 19
2017 IS-05 25 33 7 21 7 0 7 63 30 15
2014 IS 43 35 5 10 4 3 0 80 15 76
2014 IS-03 64 21 0 7 0 7 0 92 8 14
2014 IS-04 43 29 8 8 8 4 0 75 16 25
2014 IS-05 18 53 6 24 0 0 0 71 24 17
2011 IS 51 31 8 7 3 1 0 82 9 75
2011 IS-03 56 33 6 0 6 0 0 89 6 18
2011 IS-04 52 29 10 5 5 0 0 81 10 21
2011 IS-05 36 43 14 7 0 0 0 79 7 14
2011 IS-06 62 15 0 15 0 8 0 83 17 13
2008 IS 62 19 6 0 9 0 4 84 10 53
2008 IS-04 55 18 14 0 9 0 5 76 10 22

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 56 21 6 11 6 0 0 76 17 63
2018 IS-03 70 10 20 0 0 0 0 80 0 10
2018 IS-04 54 21 0 14 11 0 0 75 25 28
2018 IS-05 47 24 12 12 6 0 0 71 18 17
2017 IS 40 29 12 8 8 0 2 70 17 50
2017 IS-04 48 42 10 0 0 0 0 90 0 19
2017 IS-05 14 38 14 14 14 0 7 55 30 15
2014 IS 46 35 7 9 3 1 0 82 12 76
2014 IS-03 79 7 7 0 0 7 0 92 0 14
2014 IS-04 47 29 8 8 8 0 0 76 16 25
2014 IS-05 6 71 6 18 0 0 0 76 18 17
2011 IS 51 31 3 13 3 0 0 81 16 75
2011 IS-03 50 33 6 6 6 0 0 83 11 18
2011 IS-04 52 38 0 5 5 0 0 90 10 21
2011 IS-05 43 36 0 21 0 0 0 79 21 14
2011 IS-06 46 23 8 23 0 0 0 69 23 13
2008 IS 53 23 15 2 6 0 2 77 8 53
2008 IS-04 50 32 14 0 5 0 0 82 5 22

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 20 15 8 5 0 0 72 12 65
2018 IS-03 60 10 20 10 0 0 0 70 10 10
2018 IS-04 61 25 4 4 7 0 0 86 11 28
2018 IS-05 33 17 33 11 6 0 0 50 17 18
2017 IS 42 29 16 8 2 0 2 73 11 50
2017 IS-04 42 36 16 6 0 0 0 78 6 19
2017 IS-05 32 19 21 14 7 0 7 55 22 15
2014 IS 42 29 8 12 8 1 0 72 20 76
2014 IS-03 57 36 0 0 7 0 0 93 7 14
2014 IS-04 43 25 8 12 12 0 0 69 24 25
2014 IS-05 12 47 12 12 12 6 0 63 25 17

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 42 12 12 6 5 0 68 19 65
2018 IS-03 40 40 10 10 0 0 0 80 10 10
2018 IS-04 18 39 11 14 7 11 0 64 24 28
2018 IS-05 11 50 17 17 6 0 0 61 22 18
2017 IS 23 48 12 6 4 7 0 76 11 50
2017 IS-04 23 38 10 11 4 13 0 70 18 19
2017 IS-05 7 72 14 0 0 7 0 85 0 15
2014 IS 20 31 17 14 9 10 0 56 25 76
2014 IS-03 21 29 21 7 7 14 0 58 17 14
2014 IS-04 8 31 24 17 8 12 0 45 29 25
2014 IS-05 18 29 18 12 12 12 0 53 27 17
2011 IS 31 33 19 11 4 3 0 66 15 75
2011 IS-03 22 50 17 11 0 0 0 72 11 18
2011 IS-04 29 24 29 10 5 5 0 55 15 21
2011 IS-05 21 21 21 14 14 7 0 46 31 14
2011 IS-06 38 46 8 8 0 0 0 85 8 13

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 20 37 12 18 11 2 0 58 30 65
2018 IS-03 30 40 10 10 10 0 0 70 20 10
2018 IS-04 18 29 11 25 14 4 0 48 41 28
2018 IS-05 6 50 17 22 6 0 0 56 28 18
2017 IS 20 42 11 16 6 5 0 66 23 50
2017 IS-04 17 30 12 22 10 9 0 52 35 19
2017 IS-05 7 68 0 18 0 7 0 80 20 15
2014 IS 8 33 12 25 17 4 1 43 45 76
2014 IS-03 7 21 14 29 14 14 0 33 50 14
2014 IS-04 4 31 13 24 24 0 4 37 49 25
2014 IS-05 12 29 12 29 12 6 0 44 44 17
2011 IS 24 42 12 9 11 1 0 67 21 74
2011 IS-03 24 41 12 6 12 6 0 69 19 17
2011 IS-04 24 38 5 19 14 0 0 62 33 21
2011 IS-05 7 43 36 7 7 0 0 50 14 14
2011 IS-06 31 54 8 0 8 0 0 85 8 13
2008 IS 23 45 19 8 6 0 0 68 13 53
2008 IS-04 32 36 14 5 14 0 0 68 18 22

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 31 18 22 14 2 0 45 36 65
2018 IS-03 40 30 0 20 10 0 0 70 30 10
2018 IS-04 7 18 21 29 21 4 0 26 52 28
2018 IS-05 0 44 28 22 6 0 0 44 28 18
2017 IS 15 27 15 32 8 3 0 43 41 50
2017 IS-04 11 25 18 22 15 9 0 40 41 19
2017 IS-05 7 26 14 53 0 0 0 33 53 15
2014 IS 4 22 21 25 21 7 0 28 49 76
2014 IS-03 7 7 36 36 7 7 0 15 46 14
2014 IS-04 4 20 21 20 28 8 0 26 51 25
2014 IS-05 0 35 6 29 24 6 0 38 56 17
2011 IS 15 38 14 24 7 3 0 54 32 74
2011 IS-03 12 53 6 12 12 6 0 69 25 17
2011 IS-04 19 24 19 29 10 0 0 43 38 21
2011 IS-05 7 29 14 36 7 7 0 38 46 14
2011 IS-06 8 46 23 23 0 0 0 54 23 13
2008 IS 13 32 19 19 9 8 0 49 31 53
2008 IS-04 18 32 14 14 18 5 0 52 33 22

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 26 12 32 14 2 0 41 47 65
2018 IS-03 30 40 0 20 10 0 0 70 30 10
2018 IS-04 11 21 7 39 18 4 0 33 59 28
2018 IS-05 0 28 33 28 11 0 0 28 39 18
2017 IS 19 34 10 29 6 2 0 54 36 50
2017 IS-04 22 35 10 23 4 6 0 61 28 19
2017 IS-05 0 38 14 42 7 0 0 38 49 15
2014 IS 8 37 10 29 16 0 0 45 45 76
2014 IS-03 14 21 14 43 7 0 0 36 50 14
2014 IS-04 4 43 8 24 21 0 0 47 45 25
2014 IS-05 6 24 12 35 24 0 0 29 59 17
2011 IS 15 53 7 15 7 4 0 70 23 74
2011 IS-03 6 59 12 12 6 6 0 69 19 17
2011 IS-04 24 43 10 14 5 5 0 70 20 21
2011 IS-05 7 50 7 14 14 7 0 62 31 14
2011 IS-06 15 69 0 8 8 0 0 85 15 13
2008 IS 23 23 19 21 15 0 0 45 36 53
2008 IS-04 32 23 9 18 18 0 0 55 36 22
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 35 12 9 12 0 0 66 22 65
2018 IS-03 60 30 10 0 0 0 0 90 0 10
2018 IS-04 29 32 11 11 18 0 0 61 29 28
2018 IS-05 17 44 17 11 11 0 0 61 22 18
2017 IS 12 49 15 21 3 0 0 61 24 49
2017 IS-04 11 53 5 23 8 0 0 64 30 19
2017 IS-05 0 55 15 30 0 0 0 55 30 14
2014 IS 21 42 10 12 15 0 0 63 27 76
2014 IS-03 29 50 0 14 7 0 0 79 21 14
2014 IS-04 20 47 8 4 21 0 0 67 25 25
2014 IS-05 18 24 18 24 18 0 0 41 41 17
2011 IS 31 39 9 13 8 0 0 69 21 75
2011 IS-03 28 61 6 6 0 0 0 89 6 18
2011 IS-04 33 38 5 14 10 0 0 71 24 21
2011 IS-05 14 36 14 29 7 0 0 50 36 14
2011 IS-06 46 8 23 8 15 0 0 54 23 13

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 15 52 9 15 8 0 0 68 23 65
2018 IS-03 30 60 10 0 0 0 0 90 0 10
2018 IS-04 14 50 14 11 11 0 0 64 21 28
2018 IS-05 6 50 6 33 6 0 0 56 39 18
2017 IS 16 52 7 22 2 0 0 68 24 49
2017 IS-04 21 50 9 19 0 0 0 71 19 19
2017 IS-05 7 42 13 37 0 0 0 49 37 14

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 9 18 23 15 14 14 6 35 37 65
2018 IS-03 20 20 30 10 0 0 20 50 13 10
2018 IS-04 7 18 18 14 18 21 4 33 43 28
2018 IS-05 0 6 28 22 22 17 6 7 57 18
2017 IS 10 37 9 15 8 15 6 60 28 50
2017 IS-04 15 29 6 11 3 30 6 69 22 19
2017 IS-05 0 42 24 21 7 0 7 45 30 15
2014 IS 12 17 14 25 12 13 8 36 46 76
2014 IS-03 21 14 14 21 7 7 14 45 36 14
2014 IS-04 12 12 8 25 16 12 16 33 57 25
2014 IS-05 6 6 18 35 18 18 0 14 64 17

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 50 28 9 8 5 0 0 78 13 64
2018 IS-03 50 30 20 0 0 0 0 80 0 10
2018 IS-04 54 29 0 7 11 0 0 82 18 28
2018 IS-05 44 28 22 6 0 0 0 72 6 18
2017 IS 32 37 14 8 6 0 2 71 15 50
2017 IS-04 32 35 27 6 0 0 0 67 6 19
2017 IS-05 18 40 14 14 7 0 7 63 22 15
2014 IS 36 38 10 9 7 0 0 75 16 76
2014 IS-03 43 36 7 14 0 0 0 79 14 14
2014 IS-04 43 31 10 8 8 0 0 75 16 25
2014 IS-05 18 53 12 0 18 0 0 71 18 17
2011 IS 56 25 5 8 5 0 0 81 13 75
2011 IS-03 61 33 0 6 0 0 0 94 6 18
2011 IS-04 52 29 5 0 14 0 0 81 14 21
2011 IS-05 57 21 7 14 0 0 0 79 14 14
2011 IS-06 46 15 15 15 8 0 0 62 23 13
2008 IS 43 30 9 6 9 0 2 75 15 53
2008 IS-04 41 27 5 14 14 0 0 68 27 22

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 24 24 24 6 0 0 47 29 17
2017 IS 16 32 25 21 0 0 5 51 23 19
2017 IS-05 9 38 25 19 0 0 9 52 21 11
2014 IS 15 28 24 22 0 3 7 48 25 28
2014 IS-05 8 31 23 23 0 8 8 45 27 13

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 15 32 14 26 12 0 0 48 38 65
2018 IS-03 20 50 10 20 0 0 0 70 20 10
2018 IS-04 14 29 14 36 7 0 0 43 43 28
2018 IS-05 6 28 17 28 22 0 0 33 50 18
2017 IS 9 39 14 27 10 0 0 49 37 50
2017 IS-04 10 57 5 28 0 0 0 67 28 19
2017 IS-05 7 18 26 28 21 0 0 25 49 15
2014 IS 14 37 12 20 17 0 0 51 37 76
2014 IS-03 21 43 0 14 21 0 0 64 36 14
2014 IS-04 12 39 8 21 20 0 0 51 41 25
2014 IS-05 12 35 18 18 18 0 0 47 35 17
2011 IS 27 41 8 12 8 0 4 71 21 75
2011 IS-03 22 44 11 22 0 0 0 67 22 18
2011 IS-04 38 29 5 10 14 0 5 70 25 21
2011 IS-05 29 57 0 14 0 0 0 86 14 14
2011 IS-06 23 31 15 8 15 0 8 58 25 13
2008 IS 26 49 8 9 6 0 2 77 15 53
2008 IS-04 32 41 5 9 9 0 5 76 19 22

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 37 54 6 2 2 0 0 91 3 65
2018 IS-03 80 20 0 0 0 0 0 100 0 10
2018 IS-04 21 64 11 0 4 0 0 86 4 28
2018 IS-05 28 61 6 6 0 0 0 89 6 18
2017 IS 42 42 8 4 4 0 0 84 8 49
2017 IS-04 43 27 14 5 11 0 0 70 16 19
2017 IS-05 22 78 0 0 0 0 0 100 0 14
2014 IS 36 47 7 9 1 0 0 83 10 76
2014 IS-03 36 36 7 14 7 0 0 71 21 14
2014 IS-04 28 49 12 12 0 0 0 76 12 25
2014 IS-05 41 41 6 12 0 0 0 82 12 17
2011 IS 49 32 11 7 1 0 0 81 8 75
2011 IS-03 28 67 6 0 0 0 0 94 0 18
2011 IS-04 62 10 14 10 5 0 0 71 14 21
2011 IS-05 43 36 14 7 0 0 0 79 7 14
2011 IS-06 77 8 15 0 0 0 0 85 0 13
2008 IS 51 38 2 8 2 0 0 89 9 53
2008 IS-04 59 32 0 9 0 0 0 91 9 22

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 47 45 2 5 2 0 0 92 6 64
2018 IS-03 70 30 0 0 0 0 0 100 0 10
2018 IS-04 32 61 4 0 4 0 0 93 4 28
2018 IS-05 47 35 0 18 0 0 0 82 18 17
2017 IS 50 36 9 2 2 0 0 87 4 50
2017 IS-04 42 38 14 0 6 0 0 81 6 19
2017 IS-05 39 54 0 7 0 0 0 93 7 15
2014 IS 58 27 10 4 1 0 0 84 5 76
2014 IS-03 50 36 14 0 0 0 0 86 0 14
2014 IS-04 57 24 12 8 0 0 0 80 8 25
2014 IS-05 71 24 0 0 6 0 0 94 6 17
2011 IS 57 32 5 4 1 0 0 89 5 75
2011 IS-03 56 44 0 0 0 0 0 100 0 18
2011 IS-04 57 29 5 10 0 0 0 86 10 21
2011 IS-05 50 50 0 0 0 0 0 100 0 14
2011 IS-06 69 23 8 0 0 0 0 92 0 13
2008 IS 45 42 2 9 2 0 0 87 11 53
2008 IS-04 50 45 0 5 0 0 0 95 5 22

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 20 34 11 22 11 0 2 56 33 64
2018 IS-03 40 20 30 10 0 0 0 60 10 10
2018 IS-04 11 39 7 25 18 0 0 50 43 28
2018 IS-05 11 33 11 33 6 0 6 47 41 18
2017 IS 12 37 18 24 6 3 0 50 32 50
2017 IS-04 10 32 32 17 6 3 0 43 23 19
2017 IS-05 7 35 12 39 7 0 0 42 46 15
2014 IS 12 25 17 23 20 4 0 38 44 76
2014 IS-03 14 21 14 21 21 7 0 38 46 14
2014 IS-04 8 24 16 16 33 4 0 33 51 25
2014 IS-05 6 29 12 29 18 6 0 38 50 17
2011 IS 23 31 17 19 7 1 3 56 26 75
2011 IS-03 11 44 6 28 0 6 6 63 31 18
2011 IS-04 33 19 24 10 14 0 0 52 24 21
2011 IS-05 21 36 7 36 0 0 0 57 36 14
2011 IS-06 23 31 31 8 8 0 0 54 15 13
2008 IS 21 45 15 11 6 2 0 67 17 53
2008 IS-04 27 32 18 14 9 0 0 59 23 22

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 29 12 11 17 2 2 59 29 65
2018 IS-03 50 20 20 0 10 0 0 70 10 10
2018 IS-04 21 18 11 21 25 4 0 41 48 28
2018 IS-05 17 50 11 6 11 0 6 71 18 18
2017 IS 4 48 16 20 8 4 0 54 30 50
2017 IS-04 4 48 6 31 6 6 0 55 39 19
2017 IS-05 0 54 18 14 14 0 0 54 28 15
2014 IS 9 32 9 18 24 5 3 44 46 76
2014 IS-03 7 14 14 29 29 7 0 23 62 14
2014 IS-04 12 31 12 12 29 4 0 45 43 25
2014 IS-05 0 35 6 29 18 12 0 40 53 17
2011 IS 19 33 12 16 17 1 1 53 34 75
2011 IS-03 6 56 6 11 22 0 0 61 33 18
2011 IS-04 24 19 0 19 33 0 5 45 55 21
2011 IS-05 21 36 21 21 0 0 0 57 21 14
2011 IS-06 15 31 38 8 0 8 0 50 8 13
2008 IS 38 26 17 9 9 0 0 64 19 53
2008 IS-04 32 23 18 18 9 0 0 55 27 22

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 46 12 11 8 0 0 69 18 65
2018 IS-03 50 50 0 0 0 0 0 100 0 10
2018 IS-04 11 46 21 7 14 0 0 57 21 28
2018 IS-05 17 39 11 28 6 0 0 56 33 18
2017 IS 24 46 19 8 2 0 0 70 10 50
2017 IS-04 31 27 36 6 0 0 0 58 6 19
2017 IS-05 28 51 14 7 0 0 0 79 7 15
2014 IS 21 40 10 15 12 1 0 62 28 76
2014 IS-03 36 29 7 14 7 7 0 69 23 14
2014 IS-04 8 35 20 16 21 0 0 43 37 25
2014 IS-05 24 41 12 12 12 0 0 65 24 17
2011 IS 35 40 7 11 8 0 0 75 19 75
2011 IS-03 50 39 6 6 0 0 0 89 6 18
2011 IS-04 38 29 5 14 14 0 0 67 29 21
2011 IS-05 7 71 7 7 7 0 0 79 14 14
2011 IS-06 38 46 0 8 8 0 0 85 15 13

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 30 44 11 8 8 0 0 73 16 64
2018 IS-03 50 50 0 0 0 0 0 100 0 10
2018 IS-04 21 43 18 7 11 0 0 64 18 28
2018 IS-05 28 44 0 17 11 0 0 72 28 18
2017 IS 29 47 11 14 0 0 0 75 14 50
2017 IS-04 15 54 19 11 0 0 0 70 11 19
2017 IS-05 28 40 7 25 0 0 0 68 25 15
2014 IS 33 32 12 13 11 0 0 64 24 76
2014 IS-03 36 36 21 7 0 0 0 71 7 14
2014 IS-04 28 12 24 12 25 0 0 39 37 25
2014 IS-05 47 35 0 12 6 0 0 82 18 17

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 42 12 18 5 0 0 65 23 65
2018 IS-03 50 40 10 0 0 0 0 90 0 10
2018 IS-04 18 39 11 25 7 0 0 57 32 28
2018 IS-05 11 39 22 22 6 0 0 50 28 18
2017 IS 20 41 20 16 4 0 0 61 19 50
2017 IS-04 10 44 31 11 4 0 0 54 15 19
2017 IS-05 28 28 14 31 0 0 0 55 31 15
2014 IS 30 34 10 15 8 1 1 66 23 76
2014 IS-03 29 36 21 0 7 7 0 69 8 14
2014 IS-04 28 24 8 33 4 0 4 53 39 25
2014 IS-05 24 41 12 12 12 0 0 65 24 17
2011 IS 38 46 8 5 3 0 0 84 8 74
2011 IS-03 39 56 6 0 0 0 0 94 0 18
2011 IS-04 48 33 10 0 10 0 0 81 10 21
2011 IS-05 21 57 14 7 0 0 0 79 7 14
2011 IS-06 42 33 8 17 0 0 0 75 17 12

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 22 38 22 14 5 0 0 60 18 65
2018 IS-03 40 10 40 10 0 0 0 50 10 10
2018 IS-04 14 39 21 18 7 0 0 54 25 28
2018 IS-05 6 56 17 17 6 0 0 61 22 18
2017 IS 12 46 18 15 2 7 0 62 18 50
2017 IS-04 10 25 21 26 0 18 0 42 32 19
2017 IS-05 7 54 28 4 7 0 0 61 11 15

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 30 44 10 11 5 0 0 75 16 63
2018 IS-03 70 10 20 0 0 0 0 80 0 10
2018 IS-04 27 46 4 15 8 0 0 73 23 26
2018 IS-05 11 56 17 17 0 0 0 67 17 18
2017 IS 30 50 10 9 0 0 0 81 9 50
2017 IS-04 27 57 10 6 0 0 0 84 6 19
2017 IS-05 28 42 14 17 0 0 0 69 17 15
2014 IS 34 29 8 17 12 0 0 63 29 76
2014 IS-03 36 29 14 14 7 0 0 64 21 14
2014 IS-04 35 31 4 12 17 0 0 67 29 25
2014 IS-05 29 24 6 24 18 0 0 53 41 17
2011 IS 52 32 5 3 7 0 1 85 9 75
2011 IS-03 72 17 6 0 0 0 6 94 0 18
2011 IS-04 43 43 5 5 5 0 0 86 10 21
2011 IS-05 43 36 7 7 7 0 0 79 14 14
2011 IS-06 38 31 8 0 23 0 0 69 23 13

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 40 31 18 9 2 0 0 71 11 65
2018 IS-03 60 40 0 0 0 0 0 100 0 10
2018 IS-04 43 32 18 7 0 0 0 75 7 28
2018 IS-05 33 28 22 17 0 0 0 61 17 18
2017 IS 37 35 15 11 2 0 0 72 13 50
2017 IS-04 49 39 6 6 0 0 0 89 6 19
2017 IS-05 14 42 28 17 0 0 0 55 17 15
2014 IS 25 23 34 12 7 0 0 48 18 76
2014 IS-03 43 29 21 0 7 0 0 71 7 14
2014 IS-04 20 31 33 12 4 0 0 51 16 25
2014 IS-05 18 6 47 12 18 0 0 24 29 17
2011 IS 37 33 19 7 4 0 0 71 11 75
2011 IS-03 61 33 0 6 0 0 0 94 6 18
2011 IS-04 38 29 29 5 0 0 0 67 5 21
2011 IS-05 14 36 29 21 0 0 0 50 21 14
2011 IS-06 15 31 31 0 23 0 0 46 23 13
2008 IS 32 36 19 11 2 0 0 68 13 53
2008 IS-04 14 36 27 18 5 0 0 50 23 22

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 IS 40 31 29 65
2018 IS-03 30 50 20 10
2018 IS-04 43 21 36 28
2018 IS-05 56 22 22 18
2017 IS 31 28 41 50
2017 IS-04 19 25 56 19
2017 IS-05 46 21 33 15
2014 IS 38 18 43 75
2014 IS-03 21 29 50 14
2014 IS-04 47 20 33 24
2014 IS-05 41 12 47 17
2011 IS 39 36 25 75
2011 IS-03 39 44 17 18
2011 IS-04 38 38 24 21
2011 IS-05 43 14 43 14
2011 IS-06 15 62 23 13

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 IS 8 35 50 0 4 4 26
2018 IS-04 0 33 58 0 0 8 12
2018 IS-05 10 30 50 0 10 0 10
2017 IS 0 20 67 7 7 0 16
2014 IS 7 24 55 0 9999 14 28
2014 IS-04 9 26 65 0 9999 0 11
2011 IS 21 31 38 3 9999 7 29
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 29 52 12 3 3 0 0 82 6 65
2018 IS-03 30 60 10 0 0 0 0 90 0 10
2018 IS-04 29 50 14 4 4 0 0 79 7 28
2018 IS-05 17 61 17 0 6 0 0 78 6 18
2017 IS 22 50 14 12 2 0 0 72 14 49
2017 IS-04 14 39 20 22 6 0 0 53 27 19
2017 IS-05 15 65 15 5 0 0 0 80 5 14
2014 IS 33 42 10 8 6 1 0 76 14 76
2014 IS-03 29 36 14 0 14 7 0 69 15 14
2014 IS-04 35 35 12 12 6 0 0 71 17 25
2014 IS-05 35 41 6 12 6 0 0 76 18 17
2011 IS 35 44 8 8 5 0 0 79 13 75
2011 IS-03 33 56 11 0 0 0 0 89 0 18
2011 IS-04 43 24 5 14 14 0 0 67 29 21
2011 IS-05 14 79 7 0 0 0 0 93 0 14
2011 IS-06 54 15 15 8 8 0 0 69 15 13
2008 IS 40 45 11 4 0 0 0 85 4 53
2008 IS-04 45 41 9 5 0 0 0 86 5 22

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 18 48 12 17 5 0 0 66 22 65
2018 IS-03 30 30 20 20 0 0 0 60 20 10
2018 IS-04 21 54 4 14 7 0 0 75 21 28
2018 IS-05 6 50 17 22 6 0 0 56 28 18
2017 IS 15 47 8 22 4 3 0 64 27 50
2017 IS-04 20 54 0 17 6 3 0 77 23 19
2017 IS-05 0 47 7 39 0 7 0 51 42 15
2014 IS 24 44 16 9 7 0 0 68 16 76
2014 IS-03 21 36 36 7 0 0 0 57 7 14
2014 IS-04 28 39 13 4 16 0 0 67 20 25
2014 IS-05 18 41 12 24 6 0 0 59 29 17
2011 IS 41 47 7 5 0 0 0 88 5 75
2011 IS-03 28 67 6 0 0 0 0 94 0 18
2011 IS-04 43 48 5 5 0 0 0 90 5 21
2011 IS-05 36 64 0 0 0 0 0 100 0 14
2011 IS-06 54 23 8 15 0 0 0 77 15 13

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 16 39 31 9 5 0 0 14 55 64
2018 IS-03 10 30 30 30 0 0 0 30 40 10
2018 IS-04 18 39 32 4 7 0 0 11 57 28
2018 IS-05 6 39 44 11 0 0 0 11 44 18
2017 IS 16 28 37 12 5 2 0 18 45 50
2017 IS-04 6 31 32 21 10 0 0 31 37 19
2017 IS-05 11 40 42 7 0 0 0 7 51 15
2014 IS 23 34 25 14 4 0 0 18 57 76
2014 IS-03 21 14 43 21 0 0 0 21 36 14
2014 IS-04 29 43 4 20 4 0 0 24 72 25
2014 IS-05 18 35 29 12 6 0 0 18 53 17
2011 IS 16 29 31 13 8 1 1 22 47 75
2011 IS-03 6 39 28 11 17 0 0 28 44 18
2011 IS-04 10 29 38 19 5 0 0 24 38 21
2011 IS-05 21 43 29 0 0 0 7 0 69 14
2011 IS-06 23 15 38 15 8 0 0 23 38 13
2008 IS 15 26 34 21 2 0 2 23 42 53
2008 IS-04 23 23 27 23 0 0 5 24 48 22

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 16 25 30 17 11 0 0 29 41 63
2018 IS-03 0 30 30 30 10 0 0 40 30 10
2018 IS-04 21 14 36 18 11 0 0 29 36 28
2018 IS-05 12 29 29 18 12 0 0 29 41 17
2017 IS 14 20 40 17 5 2 2 23 35 50
2017 IS-04 5 17 34 29 10 6 0 41 23 19
2017 IS-05 14 31 55 0 0 0 0 0 45 15
2014 IS 18 29 25 17 8 3 1 26 49 76
2014 IS-03 21 29 21 7 14 0 7 23 54 14
2014 IS-04 21 31 16 24 4 4 0 29 55 25
2014 IS-05 12 35 24 18 12 0 0 29 47 17
2011 IS 8 24 35 15 13 1 4 30 34 75
2011 IS-03 6 17 39 22 17 0 0 39 22 18
2011 IS-04 14 19 29 19 14 0 5 35 35 21
2011 IS-05 0 36 36 14 0 0 14 17 42 14
2011 IS-06 8 31 46 8 8 0 0 15 38 13
2008 IS 4 26 43 21 4 0 2 25 31 53
2008 IS-04 5 36 32 23 0 0 5 24 43 22

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 48 33 11 5 3 0 0 8 81 64
2018 IS-03 20 50 0 20 10 0 0 30 70 10
2018 IS-04 54 32 11 0 4 0 0 4 86 28
2018 IS-05 44 33 17 6 0 0 0 6 78 18
2017 IS 39 35 18 6 2 0 0 8 74 50
2017 IS-04 48 23 23 0 6 0 0 6 72 19
2017 IS-05 21 61 11 7 0 0 0 7 82 15
2014 IS 51 26 14 4 4 1 0 8 78 76
2014 IS-03 64 14 7 0 14 0 0 14 79 14
2014 IS-04 47 28 17 8 0 0 0 8 75 25
2014 IS-05 41 41 6 0 6 6 0 6 88 17
2011 IS 39 30 12 8 8 1 1 17 71 74
2011 IS-03 50 11 22 6 11 0 0 17 61 18
2011 IS-04 50 25 10 5 5 0 5 11 79 20
2011 IS-05 50 29 7 14 0 0 0 14 79 14
2011 IS-06 15 46 15 15 8 0 0 23 62 13
2008 IS 42 42 17 0 0 0 0 0 83 53
2008 IS-04 50 32 18 0 0 0 0 0 82 22

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 22 39 19 3 0 0 22 39 64
2018 IS-03 10 0 30 50 10 0 0 60 10 10
2018 IS-04 14 29 39 14 4 0 0 18 43 28
2018 IS-05 17 22 44 17 0 0 0 17 39 18
2017 IS 13 24 38 20 4 0 0 24 37 50
2017 IS-04 4 20 43 32 0 0 0 32 25 19
2017 IS-05 25 40 28 7 0 0 0 7 65 15
2014 IS 23 34 28 11 4 1 0 15 57 75
2014 IS-03 7 29 43 14 7 0 0 21 36 14
2014 IS-04 28 25 35 12 0 0 0 12 53 25
2014 IS-05 31 38 13 6 6 6 0 13 73 16
2011 IS 19 26 30 11 12 1 1 24 46 74
2011 IS-03 6 33 33 11 17 0 0 28 39 18
2011 IS-04 29 24 33 0 14 0 0 14 52 21
2011 IS-05 36 21 29 7 0 0 7 8 62 14
2011 IS-06 15 31 31 15 8 0 0 23 46 13
2008 IS 11 36 30 21 2 0 0 23 47 53
2008 IS-04 14 36 32 14 5 0 0 18 50 22

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 27 25 20 19 3 3 3 23 55 64
2018 IS-03 10 20 20 30 10 0 10 44 33 10
2018 IS-04 32 21 14 18 4 7 4 24 60 28
2018 IS-05 17 39 28 17 0 0 0 17 56 18
2017 IS 32 32 13 19 0 1 4 20 67 50
2017 IS-04 21 25 6 45 0 4 0 46 48 19
2017 IS-05 51 35 14 0 0 0 0 0 86 15
2014 IS 32 23 20 12 9 0 4 22 58 76
2014 IS-03 7 21 29 29 7 0 7 38 31 14
2014 IS-04 37 20 20 12 12 0 0 24 57 25
2014 IS-05 53 18 12 0 12 0 6 13 75 17
2011 IS 28 22 30 4 14 0 3 18 51 74
2011 IS-03 22 17 39 6 17 0 0 22 39 18
2011 IS-04 33 19 29 5 10 0 5 15 55 21
2011 IS-05 21 36 29 0 7 0 7 8 62 14
2011 IS-06 50 25 17 0 8 0 0 8 75 12
2008 IS 21 15 27 23 6 0 8 31 40 52
2008 IS-04 27 14 32 14 0 0 14 16 47 22

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 13 17 27 24 11 5 3 38 33 63
2018 IS-03 0 10 20 30 20 10 10 63 13 10
2018 IS-04 22 15 15 22 15 7 4 42 42 27
2018 IS-05 0 28 44 22 6 0 0 28 28 18
2017 IS 25 13 41 15 0 6 2 16 40 49
2017 IS-04 20 15 28 27 0 10 0 30 38 19
2017 IS-05 37 11 52 0 0 0 0 0 48 14
2014 IS 14 21 17 25 14 3 7 43 38 76
2014 IS-03 0 14 14 29 29 0 14 67 17 14
2014 IS-04 21 31 8 16 16 0 8 34 57 25
2014 IS-05 12 24 29 18 12 6 0 31 38 17
2011 IS 5 19 35 27 13 0 1 41 24 75
2011 IS-03 6 6 50 28 11 0 0 39 11 18
2011 IS-04 10 33 19 24 14 0 0 38 43 21
2011 IS-05 7 14 43 29 7 0 0 36 21 14
2011 IS-06 0 23 23 31 15 0 8 50 25 13
2008 IS 11 23 28 28 4 0 6 34 36 53
2008 IS-04 9 27 32 14 5 0 14 21 42 22

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 33 24 10 6 2 2 16 59 63
2018 IS-03 20 0 30 20 20 0 10 44 22 10
2018 IS-04 25 32 29 11 4 0 0 14 57 28
2018 IS-05 18 47 18 6 6 6 0 13 69 17
2017 IS 36 33 20 8 4 0 0 12 68 50
2017 IS-04 46 17 21 12 4 0 0 16 63 19
2017 IS-05 28 46 26 0 0 0 0 0 74 15
2014 IS 27 27 29 8 4 1 4 12 57 76
2014 IS-03 14 21 36 21 0 0 7 23 38 14
2014 IS-04 25 31 28 0 8 0 8 9 62 25
2014 IS-05 35 12 35 6 6 6 0 13 50 17

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 32 8 12 9 0 0 71 22 65
2018 IS-03 70 10 10 10 0 0 0 80 10 10
2018 IS-04 39 32 4 14 11 0 0 71 25 28
2018 IS-05 6 44 17 17 17 0 0 50 33 18
2017 IS 56 22 12 6 4 0 0 78 10 50
2017 IS-04 68 17 15 0 0 0 0 85 0 19
2017 IS-05 35 31 7 21 7 0 0 65 28 15
2014 IS 46 28 8 10 8 0 0 74 18 76
2014 IS-03 57 14 7 14 7 0 0 71 21 14
2014 IS-04 39 33 8 8 12 0 0 72 20 25
2014 IS-05 18 35 18 24 6 0 0 53 29 17

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 51 32 5 5 8 0 0 83 12 65
2018 IS-03 80 10 10 0 0 0 0 90 0 10
2018 IS-04 50 39 0 0 11 0 0 89 11 28
2018 IS-05 28 39 6 17 11 0 0 67 28 18
2017 IS 54 31 6 4 4 0 0 85 8 50
2017 IS-04 52 37 6 0 5 0 0 89 5 19
2017 IS-05 32 47 7 7 7 0 0 79 14 15
2014 IS 46 41 4 7 3 0 0 87 9 76
2014 IS-03 57 29 14 0 0 0 0 86 0 14
2014 IS-04 53 35 0 4 8 0 0 88 12 25
2014 IS-05 12 71 6 12 0 0 0 82 12 17

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 44 5 6 5 0 0 84 11 64
2018 IS-03 60 30 0 10 0 0 0 90 10 10
2018 IS-04 41 41 7 7 4 0 0 81 11 27
2018 IS-05 22 56 6 6 11 0 0 78 17 18

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 52 14 2 2 3 0 82 3 64
2018 IS-03 30 50 20 0 0 0 0 80 0 10
2018 IS-04 30 44 19 0 0 7 0 80 0 27
2018 IS-05 17 61 11 6 6 0 0 78 11 18
2017 IS 20 50 20 2 0 8 0 76 2 50
2017 IS-04 27 51 11 0 0 11 0 87 0 19
2017 IS-05 14 54 25 0 0 7 0 73 0 15
2014 IS 32 30 15 7 0 16 1 74 8 76
2014 IS-03 21 36 14 7 0 21 0 73 9 14
2014 IS-04 31 28 21 8 0 8 4 67 9 25
2014 IS-05 24 18 12 12 0 35 0 64 18 17

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 27 59 6 5 2 2 0 87 6 64
2018 IS-03 30 60 10 0 0 0 0 90 0 10
2018 IS-04 30 52 7 7 0 4 0 85 8 27
2018 IS-05 6 78 6 6 6 0 0 83 11 18
2017 IS 20 55 12 2 2 8 0 83 5 50
2017 IS-04 15 56 11 0 0 17 0 86 0 19
2017 IS-05 7 61 18 7 0 7 0 73 7 15
2014 IS 34 34 12 7 1 12 0 77 9 76
2014 IS-03 29 50 7 7 0 7 0 85 8 14
2014 IS-04 28 31 25 12 0 4 0 61 12 25
2014 IS-05 18 29 12 0 6 35 0 73 9 17
2011 IS 32 47 14 1 3 3 0 82 4 74
2011 IS-03 29 65 6 0 0 0 0 94 0 17
2011 IS-04 33 57 5 0 5 0 0 90 5 21
2011 IS-05 14 36 29 0 7 14 0 58 8 14
2011 IS-06 31 46 15 8 0 0 0 77 8 13

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 46 8 2 3 2 2 87 5 65
2018 IS-03 50 40 10 0 0 0 0 90 0 10
2018 IS-04 46 36 7 4 4 4 0 85 7 28
2018 IS-05 22 56 11 0 6 0 6 82 6 18
2017 IS 30 52 12 4 0 2 0 84 4 50
2017 IS-04 32 54 3 4 0 6 0 92 4 19
2017 IS-05 7 65 21 7 0 0 0 72 7 15
2014 IS 34 36 11 15 1 1 1 72 17 76
2014 IS-03 36 36 21 7 0 0 0 71 7 14
2014 IS-04 31 31 10 20 0 4 4 68 21 25
2014 IS-05 18 59 6 12 6 0 0 76 18 17
2011 IS 42 45 4 7 1 0 0 88 8 73
2011 IS-03 35 53 6 6 0 0 0 88 6 17
2011 IS-04 52 33 0 10 5 0 0 86 14 21
2011 IS-05 21 71 0 7 0 0 0 93 7 14
2011 IS-06 46 46 0 8 0 0 0 92 8 13
2008 IS 42 36 13 6 4 0 0 77 9 53
2008 IS-04 50 27 9 5 9 0 0 77 14 22

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 20 26 25 11 8 8 3 52 21 65
2018 IS-03 40 10 40 0 0 0 10 56 0 10
2018 IS-04 11 36 18 11 7 18 0 57 22 28
2018 IS-05 6 17 33 22 17 0 6 24 41 18
2017 IS 35 30 13 10 2 7 4 73 13 50
2017 IS-04 31 23 11 9 0 19 6 73 12 19
2017 IS-05 21 31 14 21 7 0 7 55 30 15
2014 IS 30 28 8 15 4 4 12 69 22 76
2014 IS-03 36 21 14 7 0 7 14 73 9 14
2014 IS-04 24 24 4 21 4 4 20 62 33 25
2014 IS-05 6 41 18 18 6 6 6 53 27 17

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 40 9 17 5 0 2 69 22 65
2018 IS-03 10 50 20 10 10 0 0 60 20 10
2018 IS-04 25 36 11 25 4 0 0 61 29 28
2018 IS-05 28 44 0 17 6 0 6 76 24 18
2017 IS 28 51 12 6 0 2 0 81 6 50
2017 IS-04 15 63 11 5 0 6 0 83 5 19
2017 IS-05 14 58 14 14 0 0 0 72 14 15
2014 IS 38 32 10 12 3 5 0 73 16 76
2014 IS-03 29 29 14 7 0 21 0 73 9 14
2014 IS-04 43 33 4 12 4 4 0 80 16 25
2014 IS-05 12 47 12 24 6 0 0 59 29 17
2011 IS 40 35 8 12 1 4 0 78 14 75
2011 IS-03 28 44 0 22 0 6 0 76 24 18
2011 IS-04 52 14 14 5 5 10 0 74 11 21
2011 IS-05 29 57 7 7 0 0 0 86 7 14
2011 IS-06 38 38 8 15 0 0 0 77 15 13
2008 IS 49 43 6 0 2 0 0 92 2 53
2008 IS-04 50 41 5 0 5 0 0 91 5 22

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 22 51 12 9 5 0 2 73 14 65
2018 IS-03 30 50 20 0 0 0 0 80 0 10
2018 IS-04 21 50 7 14 7 0 0 71 21 28
2018 IS-05 17 44 17 11 6 0 6 65 18 18

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 22 20 12 15 12 2 45 32 65
2018 IS-03 30 10 30 10 10 10 0 44 22 10
2018 IS-04 11 29 14 18 14 14 0 46 38 28
2018 IS-05 6 11 22 11 28 17 6 21 50 18
2017 IS 10 15 22 18 10 19 6 33 38 50
2017 IS-04 10 6 11 27 11 35 0 24 59 19
2017 IS-05 0 21 45 14 7 7 7 24 24 15
2014 IS 13 20 18 17 10 15 7 42 35 76
2014 IS-03 7 14 14 21 14 21 7 30 50 14
2014 IS-04 12 24 12 16 16 17 4 45 40 25
2014 IS-05 6 18 29 18 6 18 6 31 31 17
2011 IS 13 21 16 12 9 21 7 48 30 75
2011 IS-03 6 33 11 6 6 22 17 64 18 18
2011 IS-04 19 14 19 19 10 19 0 41 35 21
2011 IS-05 0 14 14 29 14 29 0 20 60 14
2011 IS-06 23 15 15 0 8 23 15 63 13 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 18 82 65
2018 IS-04 18 82 28
2018 IS-05 28 72 18

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 IS 58 12

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 IS 58 12

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 IS 0 12

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 IS 0 12

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 IS 0 12

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 IS 0 12

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 IS 42 12

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 IS 58 12

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 IS 58 12

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 IS 58 12

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 IS 42 12

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 IS 42 12

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 IS 0 12

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 IS 50 12

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 IS 0 12

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 13 23 8 9 27 6 40 26 64
2018 IS-03 20 20 30 0 0 20 10 57 0 10
2018 IS-04 7 11 25 7 14 29 7 28 33 28
2018 IS-05 6 11 17 17 11 33 6 27 45 18
2017 IS 6 23 20 12 0 33 6 46 20 50
2017 IS-04 10 11 6 17 0 51 6 49 38 19
2017 IS-05 0 14 39 14 0 19 14 21 21 15
2014 IS 8 16 23 5 4 36 8 43 16 76
2014 IS-03 0 21 14 0 7 43 14 50 17 14
2014 IS-04 0 12 25 12 4 39 8 22 30 25
2014 IS-05 6 18 24 6 6 35 6 40 20 17

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 20 31 19 8 9 11 2 59 20 64
2018 IS-03 30 20 30 10 0 10 0 56 11 10
2018 IS-04 14 39 18 7 14 7 0 58 23 28
2018 IS-05 11 22 17 11 11 22 6 46 31 18
2017 IS 14 39 24 6 0 13 4 64 8 50
2017 IS-04 15 43 11 6 0 19 6 78 7 19
2017 IS-05 7 28 38 7 0 14 7 44 9 15
2014 IS 12 27 23 5 4 27 1 55 13 76
2014 IS-03 7 29 29 7 7 21 0 45 18 14
2014 IS-04 0 24 25 12 4 31 4 37 24 25
2014 IS-05 12 29 18 0 6 35 0 64 9 17
2011 IS 32 33 20 3 0 12 0 74 3 75
2011 IS-03 22 50 11 6 0 11 0 81 6 18
2011 IS-04 33 33 14 0 0 19 0 82 0 21
2011 IS-05 21 36 29 0 0 14 0 67 0 14
2011 IS-06 46 15 23 8 0 8 0 67 8 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 11 89 65

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 23 18 0 5 34 6 62 8 65
2018 IS-03 30 20 20 0 0 20 10 71 0 10
2018 IS-04 11 18 25 0 4 36 7 50 6 28
2018 IS-05 6 22 11 0 11 50 0 56 22 18
2017 IS 4 25 26 2 0 35 8 50 3 50
2017 IS-04 10 17 11 5 0 51 6 62 12 19
2017 IS-05 0 7 46 0 0 33 14 13 0 15
2014 IS 6 20 17 0 4 46 8 55 8 76
2014 IS-03 0 21 14 0 14 36 14 43 29 14
2014 IS-04 0 16 20 0 0 61 4 44 0 25
2014 IS-05 6 18 18 0 6 47 6 50 13 17

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 42 15 5 6 15 0 69 13 65
2018 IS-03 30 30 10 10 10 10 0 67 22 10
2018 IS-04 14 43 25 4 4 11 0 64 8 28
2018 IS-05 6 39 11 0 11 33 0 67 17 18
2017 IS 12 35 36 0 0 15 2 56 0 50
2017 IS-04 15 33 17 0 0 29 6 74 0 19
2017 IS-05 7 14 65 0 0 14 0 24 0 15
2014 IS 11 30 23 4 1 30 0 59 7 76
2014 IS-03 7 29 21 14 7 21 0 45 27 14
2014 IS-04 8 20 35 0 0 37 0 44 0 25
2014 IS-05 6 35 12 6 0 41 0 70 10 17
2011 IS 33 32 20 1 0 13 0 75 2 75
2011 IS-03 22 50 11 6 0 11 0 81 6 18
2011 IS-04 38 33 10 0 0 19 0 88 0 21
2011 IS-05 21 29 29 0 0 21 0 64 0 14
2011 IS-06 46 23 23 0 0 8 0 75 0 13
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 65 22 3 8 3 0 0 86 11 65
2018 IS-03 60 30 0 10 0 0 0 90 10 10
2018 IS-04 71 21 0 0 7 0 0 93 7 28
2018 IS-05 50 22 11 17 0 0 0 72 17 18
2017 IS 41 36 10 9 2 0 2 79 11 49
2017 IS-04 44 40 10 6 0 0 0 84 6 19
2017 IS-05 35 28 7 15 7 0 7 68 24 14

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 45 11 8 3 2 0 78 11 65
2018 IS-03 50 30 10 10 0 0 0 80 10 10
2018 IS-04 29 39 18 11 4 0 0 68 14 28
2018 IS-05 11 67 6 6 6 6 0 82 12 18
2017 IS 23 63 6 4 4 0 0 86 8 50
2017 IS-04 20 59 11 0 10 0 0 79 10 19
2017 IS-05 25 68 0 7 0 0 0 93 7 15

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 15 43 17 15 8 2 0 59 23 65
2018 IS-03 30 40 30 0 0 0 0 70 0 10
2018 IS-04 14 50 4 21 11 0 0 64 32 28
2018 IS-05 0 28 33 22 11 6 0 29 35 18
2017 IS 4 54 12 24 2 4 0 60 27 50
2017 IS-04 4 64 0 20 0 11 0 77 23 19
2017 IS-05 0 39 19 42 0 0 0 39 42 15

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 20 18 8 34 2 2 38 43 65
2018 IS-03 20 0 20 10 40 0 10 22 56 10
2018 IS-04 18 18 18 7 36 4 0 37 44 28
2018 IS-05 11 11 28 11 39 0 0 22 50 18
2017 IS 23 18 18 16 25 0 0 41 41 50
2017 IS-04 34 20 23 5 18 0 0 54 23 19
2017 IS-05 14 21 17 42 7 0 0 35 49 15

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 16 28 20 23 11 0 2 44 35 64
2018 IS-03 20 40 20 10 0 0 10 67 11 10
2018 IS-04 15 26 19 26 15 0 0 41 41 27
2018 IS-05 11 33 28 22 6 0 0 44 28 18
2017 IS 12 34 28 14 10 2 0 47 24 50
2017 IS-04 21 43 19 6 6 6 0 68 12 19
2017 IS-05 7 21 28 32 12 0 0 28 45 15

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 16 30 19 22 13 0 2 46 35 64
2018 IS-03 30 40 10 10 0 0 10 78 11 10
2018 IS-04 19 30 15 19 19 0 0 48 37 27
2018 IS-05 6 33 22 28 11 0 0 39 39 18
2017 IS 10 35 29 16 8 0 2 46 25 49
2017 IS-04 22 46 16 12 0 0 4 71 12 18
2017 IS-05 7 14 35 32 12 0 0 21 45 15

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 11 30 19 17 20 0 3 42 39 64
2018 IS-03 0 60 10 10 10 0 10 67 22 10
2018 IS-04 15 30 15 15 22 0 4 46 38 27
2018 IS-05 11 28 22 22 17 0 0 39 39 18
2017 IS 20 27 10 27 12 1 2 49 41 50
2017 IS-04 33 23 5 25 6 4 4 61 33 19
2017 IS-05 7 21 14 32 26 0 0 28 58 15

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 38 14 3 2 0 6 80 5 64
2018 IS-03 50 40 0 0 0 0 10 100 0 10
2018 IS-04 44 33 7 4 4 0 7 84 8 27
2018 IS-05 33 39 22 6 0 0 0 72 6 18
2017 IS 41 23 11 17 6 0 3 65 24 49
2017 IS-04 50 12 12 18 0 0 9 67 20 18
2017 IS-05 42 18 7 21 12 0 0 60 33 15

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 20 33 25 16 6 0 0 53 22 64
2018 IS-03 60 30 10 0 0 0 0 90 0 10
2018 IS-04 22 37 19 15 7 0 0 59 22 27
2018 IS-05 6 33 33 22 6 0 0 39 28 18
2017 IS 17 23 45 5 10 0 0 40 15 50
2017 IS-04 24 22 38 6 10 0 0 46 16 19
2017 IS-05 7 14 55 10 14 0 0 21 24 15

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 27 30 17 9 0 0 44 27 64
2018 IS-03 40 30 20 10 0 0 0 70 10 10
2018 IS-04 11 33 33 11 11 0 0 44 22 27
2018 IS-05 17 11 33 22 17 0 0 28 39 18
2017 IS 12 39 21 18 6 4 0 53 25 50
2017 IS-04 12 47 17 16 4 4 0 61 21 19
2017 IS-05 11 47 21 7 14 0 0 58 21 15

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 11 31 22 20 16 0 0 42 36 64
2018 IS-03 10 40 40 0 10 0 0 50 10 10
2018 IS-04 19 19 22 22 19 0 0 37 41 27
2018 IS-05 6 44 17 22 11 0 0 50 33 18
2017 IS 12 31 29 16 12 0 0 43 28 50
2017 IS-04 16 42 34 5 3 0 0 58 8 19
2017 IS-05 7 25 28 19 21 0 0 32 40 15

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 19 23 20 19 16 2 2 44 35 64
2018 IS-03 30 30 30 0 10 0 0 60 10 10
2018 IS-04 22 7 22 26 19 4 0 31 46 27
2018 IS-05 17 39 17 17 11 0 0 56 28 18
2017 IS 13 42 17 20 8 0 0 55 28 50
2017 IS-04 19 45 17 19 0 0 0 64 19 19
2017 IS-05 7 45 21 14 14 0 0 51 28 15

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 30 21 19 17 10 2 2 52 28 63
2018 IS-03 30 40 10 20 0 0 0 70 20 10
2018 IS-04 37 19 22 15 4 4 0 58 19 27
2018 IS-05 29 12 18 12 24 0 6 44 38 17
2017 IS 25 28 26 16 4 0 1 54 20 50
2017 IS-04 33 44 11 8 0 0 4 80 8 19
2017 IS-05 14 14 51 14 7 0 0 28 21 15

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 22 8 11 6 0 0 75 17 64
2018 IS-03 60 30 10 0 0 0 0 90 0 10
2018 IS-04 59 15 11 7 7 0 0 74 15 27
2018 IS-05 44 22 6 22 6 0 0 67 28 18
2017 IS 43 31 15 4 6 0 0 74 10 50
2017 IS-04 47 22 19 6 6 0 0 69 11 19
2017 IS-05 17 49 14 7 14 0 0 65 21 15

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 73 13 5 2 5 0 3 89 6 64
2018 IS-03 70 20 0 0 0 0 10 100 0 10
2018 IS-04 74 11 7 4 4 0 0 85 7 27
2018 IS-05 72 6 6 0 11 0 6 82 12 18

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 59 22 5 5 5 0 5 85 10 64
2018 IS-03 50 40 0 0 0 0 10 100 0 10
2018 IS-04 59 22 4 4 7 0 4 85 12 27
2018 IS-05 50 17 11 11 6 0 6 71 18 18
2017 IS 74 17 8 0 0 0 2 92 0 50
2017 IS-04 79 6 11 0 0 0 4 89 0 19
2017 IS-05 72 21 7 0 0 0 0 93 0 15

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 25 14 5 5 0 0 77 9 64
2018 IS-03 50 30 20 0 0 0 0 80 0 10
2018 IS-04 67 19 7 0 7 0 0 85 7 27
2018 IS-05 33 33 22 6 6 0 0 67 11 18
2017 IS 43 39 12 5 0 0 0 83 5 50
2017 IS-04 53 34 9 3 0 0 0 87 3 19
2017 IS-05 31 42 14 14 0 0 0 72 14 15

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 47 19 14 11 8 2 0 67 19 64
2018 IS-03 40 40 10 10 0 0 0 80 10 10
2018 IS-04 44 15 15 11 11 4 0 62 23 27
2018 IS-05 44 11 17 17 11 0 0 56 28 18
2017 IS 54 28 13 4 0 0 2 83 4 50
2017 IS-04 59 31 6 0 0 0 4 94 0 19
2017 IS-05 58 14 21 7 0 0 0 72 7 15

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 55 9 5 3 0 0 28 89 4 64
2018 IS-03 70 0 0 0 0 0 30 100 0 10
2018 IS-04 48 7 0 0 0 0 44 100 0 27
2018 IS-05 44 17 17 6 0 0 17 73 7 18
2017 IS 58 8 4 4 4 0 21 84 11 50
2017 IS-04 65 0 0 0 0 0 35 100 0 19
2017 IS-05 45 21 7 14 7 0 7 70 22 15

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 57 21 11 2 2 0 8 84 3 63
2018 IS-04 48 19 15 0 4 0 15 78 4 27
2018 IS-05 44 33 17 0 0 0 6 82 0 18
2017 IS 60 22 10 4 0 0 4 85 4 50
2017 IS-04 46 37 6 0 0 0 11 94 0 19
2017 IS-05 74 12 0 14 0 0 0 86 14 15

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 83 9 2 0 2 0 5 97 2 64
2018 IS-03 90 10 0 0 0 0 0 100 0 10
2018 IS-04 81 7 0 0 4 0 7 96 4 27
2018 IS-05 83 6 6 0 0 0 6 94 0 18
2017 IS 67 18 6 6 2 0 0 86 8 50
2017 IS-04 57 27 16 0 0 0 0 84 0 19
2017 IS-05 65 21 0 14 0 0 0 86 14 15

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 23 8 5 6 0 5 80 11 64
2018 IS-03 60 10 10 0 20 0 0 70 20 10
2018 IS-04 52 26 11 0 4 0 7 84 4 27
2018 IS-05 44 28 6 11 6 0 6 76 18 18
2017 IS 47 26 16 6 2 0 2 75 9 50
2017 IS-04 47 32 15 0 6 0 0 79 6 19
2017 IS-05 38 28 21 14 0 0 0 65 14 15

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 3 38 43 6 9 0 0 42 15 65
2018 IS-03 10 60 30 0 0 0 0 70 0 10
2018 IS-04 0 46 32 11 11 0 0 46 21 28
2018 IS-05 0 22 67 0 11 0 0 22 11 18
2017 IS 6 23 49 15 6 0 0 29 22 50
2017 IS-04 0 39 41 15 6 0 0 39 20 19
2017 IS-05 0 21 60 19 0 0 0 21 19 15

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 13 41 27 6 0 0 33 27 64
2018 IS-03 0 0 40 40 20 0 0 60 0 10
2018 IS-04 18 11 39 25 7 0 0 32 29 28
2018 IS-05 11 17 44 28 0 0 0 28 28 18
2017 IS 14 23 34 24 6 0 0 29 36 50
2017 IS-04 20 11 33 26 10 0 0 35 32 19
2017 IS-05 0 26 60 14 0 0 0 14 26 15
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 17 20 11 28 2 0 23 77 65
2018 IS-03 30 20 10 10 30 0 0 30 70 10
2018 IS-04 21 21 18 7 29 4 0 22 78 28
2018 IS-05 11 0 28 22 39 0 0 11 89 18
2017 IS 32 15 14 15 15 6 2 35 65 49
2017 IS-04 45 17 6 14 9 9 0 50 50 19
2017 IS-05 21 21 35 5 18 0 0 21 79 15

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 27 49
2018 IS-04 29 21
2018 IS-05 19 16
2017 IS 18 30
2017 IS-05 14 12

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 43 49
2018 IS-04 48 21
2018 IS-05 44 16
2017 IS 29 30
2017 IS-05 9 12

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 20 49
2018 IS-04 24 21
2018 IS-05 19 16
2017 IS 27 30
2017 IS-05 18 12

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 IS 59 49
2018 IS-04 48 21
2018 IS-05 75 16
2017 IS 75 30
2017 IS-05 94 12

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 IS 10 49
2018 IS-04 14 21
2018 IS-05 6 16
2017 IS 2 30
2017 IS-05 6 12

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 IS 35 49
2018 IS-04 38 21
2018 IS-05 38 16

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 IS 27 49
2018 IS-04 33 21
2018 IS-05 19 16
2017 IS 20 30
2017 IS-05 16 12

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 IS 2 41 15 15 0 26 46
2018 IS-04 5 53 11 16 0 16 19
2018 IS-05 0 13 33 27 0 27 15
2017 IS 6 60 20 11 0 4 30
2017 IS-05 0 58 33 9 0 0 12

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 24 76 49
2018 IS-04 33 67 21
2018 IS-05 13 88 16

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 27 19 14 11 27 0 3 47 39 64
2018 IS-03 30 30 10 10 20 0 0 60 30 10
2018 IS-04 29 18 14 11 25 0 4 48 37 28
2018 IS-05 12 24 18 18 24 0 6 38 44 17

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 15 13 17 38 2 0 32 55 48
2018 IS-04 25 5 15 15 35 5 0 32 53 20
2018 IS-05 0 19 0 31 50 0 0 19 81 16
2017 IS 6 25 14 21 34 0 0 31 55 30
2017 IS-05 9 9 35 24 23 0 0 18 47 12

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 8 8 8 18 41 2 14 20 71 49
2018 IS-04 14 5 10 10 38 5 19 25 63 21
2018 IS-05 0 13 0 25 50 0 13 14 86 16
2017 IS 7 7 18 13 37 4 15 17 61 30
2017 IS-05 9 0 26 18 30 0 18 11 58 12
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