2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 42 16 10 10 0 0 63 20 501
2018 CR-03 6 40 21 11 19 0 2 48 30 47
2018 CR-04 22 42 15 11 9 0 0 65 20 324
2018 CR-05 22 43 16 6 12 0 0 66 18 116
2017 CR 21 41 16 12 9 0 0 62 21 526
2017 CR-03 17 40 15 15 11 2 0 58 27 65
2017 CR-04 19 42 17 12 9 0 0 62 22 330
2017 CR-05 27 39 16 12 6 0 0 66 18 120
2014 CR 23 44 15 9 8 0 0 67 17 780
2014 CR-03 23 42 13 14 8 0 1 65 22 96
2014 CR-04 21 46 17 8 8 0 0 67 16 513
2014 CR-05 26 43 12 11 8 0 0 69 19 159
2011 CR 31 38 16 9 6 0 0 69 15 1058
2011 CR-03 39 31 11 9 8 2 0 72 17 183
2011 CR-04 29 40 18 8 5 0 0 68 14 657
2011 CR-05 28 40 13 11 8 0 0 68 19 196
2008 CR 32 40 14 7 6 0 0 72 13 972
2008 CR-03 32 33 18 7 9 1 1 66 16 163
2008 CR-04 31 40 14 8 6 0 0 72 14 615
2008 CR-05 33 45 12 7 3 0 0 78 10 166

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 33 18 12 13 1 0 56 26 497
2018 CR-03 13 32 13 13 28 0 2 46 41 47
2018 CR-04 22 35 17 14 11 1 0 57 25 321
2018 CR-05 25 28 21 7 17 1 1 54 25 115
2017 CR 23 32 17 12 16 1 0 55 28 526
2017 CR-03 18 26 20 14 22 0 0 45 35 65
2017 CR-04 22 34 18 10 15 1 0 57 25 330
2017 CR-05 26 29 12 16 15 2 0 56 32 120

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 37 13 4 2 0 0 80 7 496
2018 CR-03 39 28 17 9 4 0 2 69 13 46
2018 CR-04 43 39 12 3 2 1 0 83 6 321
2018 CR-05 42 35 15 6 3 0 0 77 9 115
2017 CR 47 33 13 3 4 0 0 80 6 524
2017 CR-03 45 33 11 3 8 0 0 78 11 64
2017 CR-04 47 34 14 3 3 0 0 81 5 329
2017 CR-05 47 33 14 3 3 0 0 80 6 120
2014 CR 57 29 9 2 2 0 0 86 5 778
2014 CR-03 57 26 7 4 4 0 1 84 9 95
2014 CR-04 56 29 10 2 2 0 0 86 4 512
2014 CR-05 59 29 9 2 1 0 0 88 3 159
2011 CR 58 27 11 2 1 0 0 85 4 1059
2011 CR-03 61 22 10 2 3 1 0 85 5 183
2011 CR-04 58 29 11 2 1 0 0 87 3 658
2011 CR-05 58 24 11 5 2 0 1 82 7 196

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 39 18 7 6 1 0 69 13 498
2018 CR-03 21 32 26 6 13 0 2 54 20 47
2018 CR-04 29 41 16 8 5 1 0 71 13 321
2018 CR-05 28 39 22 4 6 1 0 68 10 116
2017 CR 29 41 14 8 7 0 0 70 15 523
2017 CR-03 25 39 16 11 9 0 0 64 20 64
2017 CR-04 29 42 14 9 6 1 0 71 14 329
2017 CR-05 31 41 14 7 7 0 0 72 14 119
2014 CR 34 39 15 6 6 0 0 73 12 780
2014 CR-03 39 30 18 6 6 0 1 69 13 96
2014 CR-04 32 41 16 6 6 0 0 73 11 513
2014 CR-05 36 40 10 6 9 0 0 76 14 159
2011 CR 37 39 15 5 4 0 0 76 9 1057
2011 CR-03 40 34 14 7 4 1 0 75 11 183
2011 CR-04 36 41 16 4 4 0 0 77 7 656
2011 CR-05 35 37 15 8 5 0 1 73 12 196
2008 CR 37 43 10 6 3 0 0 80 9 984
2008 CR-03 39 36 13 5 5 1 1 76 10 166
2008 CR-04 36 44 10 7 4 0 0 80 10 621
2008 CR-05 38 45 12 4 1 0 0 83 5 169

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 28 23 9 12 0 0 55 21 495
2018 CR-03 21 29 27 4 19 0 0 50 23 48
2018 CR-04 28 28 23 9 11 0 0 56 21 321
2018 CR-05 23 31 21 12 13 1 0 55 24 112
2017 CR 24 34 19 11 11 1 0 59 22 522
2017 CR-03 20 28 23 11 17 2 0 48 28 65
2017 CR-04 23 35 19 11 11 2 0 59 22 328
2017 CR-05 26 37 17 10 10 0 0 63 20 119
2014 CR 25 34 18 10 11 1 0 61 21 779
2014 CR-03 25 30 14 15 15 2 0 56 30 96
2014 CR-04 27 34 19 9 10 1 0 62 19 513
2014 CR-05 20 38 19 11 11 1 0 59 22 158
2011 CR 29 34 19 9 7 1 0 64 16 1056
2011 CR-03 39 31 15 7 7 2 0 72 13 184
2011 CR-04 28 35 21 9 6 1 0 63 16 655
2011 CR-05 24 35 17 10 10 2 1 61 21 195

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 30 22 11 11 1 0 56 22 490
2018 CR-03 13 26 30 9 23 0 0 38 32 47
2018 CR-04 27 30 22 11 9 1 0 57 21 317
2018 CR-05 23 36 17 10 13 1 0 59 23 112
2017 CR 22 35 20 13 9 1 0 58 22 524
2017 CR-03 14 31 20 18 15 2 0 45 34 65
2017 CR-04 21 36 23 11 8 1 0 57 20 328
2017 CR-05 26 41 13 13 8 0 0 66 20 120
2014 CR 25 35 18 11 10 1 0 60 22 779
2014 CR-03 26 28 15 16 16 0 0 54 31 96
2014 CR-04 26 35 19 11 9 1 0 61 20 513
2014 CR-05 19 39 19 11 11 0 1 58 22 158
2011 CR 28 36 18 10 7 1 0 64 17 1055
2011 CR-03 34 32 17 9 6 1 0 67 15 183
2011 CR-04 26 36 20 11 7 0 0 63 17 654
2011 CR-05 23 40 14 11 10 1 1 65 21 196
2008 CR 30 38 17 9 6 1 0 69 14 986
2008 CR-03 32 37 16 4 8 2 1 71 13 167
2008 CR-04 30 37 17 10 5 0 0 68 16 623
2008 CR-05 29 40 18 7 5 1 0 70 12 168

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 23 22 13 15 3 1 48 29 496
2018 CR-03 12 24 18 18 20 6 0 39 41 49
2018 CR-04 24 22 25 12 14 2 1 47 27 320
2018 CR-05 25 27 13 17 14 4 1 54 32 113
2017 CR 25 23 17 14 15 5 1 51 31 522
2017 CR-03 17 29 18 11 20 5 0 48 32 65
2017 CR-04 24 24 17 13 15 6 1 51 30 327
2017 CR-05 29 21 16 16 15 3 0 51 32 119
2014 CR 25 25 17 14 13 5 0 53 28 778
2014 CR-03 28 21 15 15 15 6 0 53 31 95
2014 CR-04 24 26 19 13 12 5 0 53 27 513
2014 CR-05 26 25 14 15 15 4 1 54 31 158
2011 CR 30 25 16 12 10 5 1 58 24 1055
2011 CR-03 37 26 12 11 9 5 0 66 21 183
2011 CR-04 28 26 18 12 10 6 1 57 24 653
2011 CR-05 30 22 16 14 13 5 1 55 28 197
2008 CR 28 29 17 11 9 6 0 61 21 984
2008 CR-03 27 30 19 12 7 5 0 59 20 166
2008 CR-04 29 29 16 11 10 6 0 61 22 621
2008 CR-05 28 33 16 11 8 4 0 64 20 169
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 33 34 14 8 8 3 1 69 17 494
2018 CR-03 24 24 20 10 16 2 2 51 28 49
2018 CR-04 32 35 15 9 6 3 1 69 16 317
2018 CR-05 36 37 9 5 11 3 0 75 16 114
2017 CR 38 30 14 7 7 3 1 70 15 524
2017 CR-03 34 26 17 9 9 5 0 63 19 65
2017 CR-04 37 31 14 8 6 2 2 71 15 328
2017 CR-05 41 30 14 6 6 3 0 73 12 120
2014 CR 37 32 12 8 8 3 1 72 16 777
2014 CR-03 38 26 6 8 16 3 2 68 26 95
2014 CR-04 37 33 13 6 6 3 1 73 13 513
2014 CR-05 34 32 13 11 8 2 1 67 20 157
2011 CR 39 30 14 6 8 3 0 71 15 1056
2011 CR-03 42 26 11 4 13 3 1 71 18 182
2011 CR-04 39 30 14 6 7 3 0 72 13 655
2011 CR-05 35 30 17 9 8 1 1 66 17 197
2008 CR 38 29 13 10 6 3 1 70 16 988
2008 CR-03 40 27 15 8 6 4 1 70 14 168
2008 CR-04 38 30 12 10 6 3 0 71 17 623
2008 CR-05 36 29 15 8 5 5 2 69 15 169

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 32 14 10 9 1 1 67 19 488
2018 CR-03 18 31 10 22 14 2 2 51 38 49
2018 CR-04 34 33 15 9 8 1 1 67 18 313
2018 CR-05 38 32 13 8 8 1 0 71 16 112
2017 CR 37 34 11 9 8 1 1 72 17 525
2017 CR-03 31 28 12 15 12 2 0 59 28 65
2017 CR-04 36 37 10 8 8 0 1 73 16 329
2017 CR-05 41 31 12 9 6 1 0 73 15 120
2014 CR 34 35 12 10 9 1 0 69 19 778
2014 CR-03 33 35 6 10 15 0 0 69 25 96
2014 CR-04 36 35 12 9 7 1 0 71 16 513
2014 CR-05 28 34 15 10 13 1 0 63 22 157
2011 CR 34 33 12 9 10 1 1 69 19 1058
2011 CR-03 33 27 15 9 13 2 1 62 22 183
2011 CR-04 34 34 13 9 8 1 0 69 17 656
2011 CR-05 34 36 9 8 12 1 1 71 20 197
2008 CR 35 33 11 10 8 1 1 70 19 986
2008 CR-03 39 28 14 8 7 2 2 69 16 167
2008 CR-04 35 33 10 12 8 1 1 70 20 622
2008 CR-05 31 37 14 5 10 2 1 70 16 169

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 27 15 9 9 1 0 67 18 493
2018 CR-03 24 27 18 10 20 0 0 51 31 49
2018 CR-04 42 25 15 9 8 1 0 68 17 317
2018 CR-05 37 34 15 6 8 0 0 71 14 113
2017 CR 46 26 13 6 7 1 0 73 14 524
2017 CR-03 37 20 25 6 11 2 0 58 17 65
2017 CR-04 46 29 11 6 7 1 0 75 14 328
2017 CR-05 52 24 11 7 6 0 0 76 13 120
2014 CR 47 28 12 5 6 1 0 76 12 779
2014 CR-03 39 26 15 6 14 0 1 65 20 96
2014 CR-04 50 27 12 4 5 1 0 79 9 512
2014 CR-05 40 33 11 8 6 1 0 74 15 159

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 32 21 8 10 6 1 59 19 504
2018 CR-03 10 22 29 8 18 10 2 37 30 49
2018 CR-04 24 33 18 9 8 6 1 62 18 325
2018 CR-05 22 33 23 7 11 3 0 57 19 116
2017 CR 22 29 21 11 8 7 1 56 21 526
2017 CR-03 9 31 20 15 11 14 0 46 30 65
2017 CR-04 21 32 20 12 7 7 1 57 21 330
2017 CR-05 31 23 22 8 10 6 0 57 19 120
2014 CR 24 27 19 10 10 8 1 56 22 780
2014 CR-03 20 23 24 11 15 7 0 46 28 96
2014 CR-04 27 27 18 10 9 9 1 60 20 513
2014 CR-05 19 29 22 11 12 7 1 52 25 159
2011 CR 21 28 20 12 10 8 1 54 24 1056
2011 CR-03 26 25 16 13 11 9 0 56 26 184
2011 CR-04 22 29 20 12 9 7 1 56 22 654
2011 CR-05 14 28 23 12 12 10 2 48 26 196

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 27 22 11 14 3 0 52 26 504
2018 CR-03 10 31 18 8 29 4 0 43 38 49
2018 CR-04 23 27 23 12 11 3 0 52 24 325
2018 CR-05 22 28 20 9 17 3 0 53 27 116
2017 CR 21 28 20 13 13 5 1 52 27 526
2017 CR-03 11 29 17 14 20 8 2 44 37 65
2017 CR-04 21 29 20 12 12 5 1 54 25 330
2017 CR-05 23 29 22 13 11 3 0 53 24 120
2014 CR 21 28 19 15 13 3 0 51 29 779
2014 CR-03 21 20 20 18 18 4 0 42 37 96
2014 CR-04 22 29 19 14 12 3 1 53 27 513
2014 CR-05 19 32 18 15 13 3 0 52 29 158
2011 CR 23 28 19 12 13 5 1 54 26 1060
2011 CR-03 27 25 16 9 18 4 0 55 29 183
2011 CR-04 23 27 21 12 11 5 1 53 24 658
2011 CR-05 17 32 20 12 15 4 1 51 28 197
2008 CR 24 31 19 11 11 4 1 58 23 986
2008 CR-03 26 26 18 14 11 4 1 54 26 168
2008 CR-04 22 33 19 10 11 5 1 58 22 621
2008 CR-05 25 32 22 8 9 4 0 60 18 169

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 24 23 13 16 5 0 45 30 496
2018 CR-03 8 17 27 6 31 10 0 28 42 48
2018 CR-04 20 26 22 15 12 5 1 48 29 321
2018 CR-05 16 23 25 11 19 6 0 42 32 113
2017 CR 15 22 22 18 13 8 1 41 34 525
2017 CR-03 8 11 25 17 20 20 0 23 46 65
2017 CR-04 15 25 22 18 12 7 1 44 32 330
2017 CR-05 19 23 22 17 13 7 0 44 32 119
2014 CR 16 28 19 16 14 6 0 47 33 780
2014 CR-03 19 21 18 18 16 9 0 44 37 96
2014 CR-04 15 29 19 16 14 6 0 48 32 513
2014 CR-05 13 28 20 17 15 7 0 44 34 159
2011 CR 16 30 22 13 11 8 1 50 26 1055
2011 CR-03 23 27 17 8 14 11 0 55 25 184
2011 CR-04 15 31 22 15 9 7 0 50 26 653
2011 CR-05 13 28 27 11 13 7 2 45 26 196
2008 CR 15 28 21 16 10 9 1 48 28 987
2008 CR-03 16 23 19 17 10 14 1 46 31 168
2008 CR-04 14 30 21 16 10 8 1 48 28 622
2008 CR-05 18 29 24 15 7 7 0 51 23 169

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 17 28 21 14 16 5 0 47 31 504
2018 CR-03 6 20 24 4 33 12 0 30 42 49
2018 CR-04 18 29 19 16 14 4 1 49 31 325
2018 CR-05 16 28 23 12 16 4 0 46 30 116
2017 CR 16 28 18 17 16 4 0 46 35 525
2017 CR-03 8 23 18 17 26 8 0 33 47 65
2017 CR-04 16 27 20 18 15 4 1 45 34 329
2017 CR-05 21 35 12 18 12 3 0 57 30 120
2014 CR 15 30 18 15 18 4 0 47 35 779
2014 CR-03 15 33 11 16 23 1 1 49 39 96
2014 CR-04 14 31 18 16 18 4 0 47 35 513
2014 CR-05 15 27 24 11 19 4 0 44 32 158
2011 CR 17 33 18 14 12 5 0 53 28 1055
2011 CR-03 21 32 15 13 14 7 0 56 28 184
2011 CR-04 16 34 19 14 12 6 0 53 28 654
2011 CR-05 17 34 18 17 11 3 1 52 29 196
2008 CR 15 34 18 18 11 4 0 51 30 986
2008 CR-03 16 34 17 18 9 7 0 53 29 167
2008 CR-04 15 34 18 19 11 3 0 50 31 623
2008 CR-05 17 36 18 17 10 3 0 54 28 168
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 33 17 14 14 0 0 55 28 498
2018 CR-03 15 13 24 17 28 0 2 29 47 46
2018 CR-04 21 35 15 15 12 1 0 57 28 323
2018 CR-05 23 34 20 9 14 0 0 57 23 115
2017 CR 19 36 16 13 16 1 0 55 29 526
2017 CR-03 12 34 11 17 26 0 0 46 43 65
2017 CR-04 19 38 17 11 14 1 0 57 25 330
2017 CR-05 21 32 16 16 14 1 0 53 31 120
2014 CR 18 37 16 14 15 0 0 55 29 779
2014 CR-03 17 27 15 16 24 0 2 45 40 96
2014 CR-04 17 41 15 13 14 0 0 59 26 512
2014 CR-05 18 32 19 15 16 0 0 50 31 159
2011 CR 23 35 15 14 13 0 1 58 27 1057
2011 CR-03 24 31 15 13 15 1 1 56 28 182
2011 CR-04 22 37 14 15 11 0 0 60 26 656
2011 CR-05 21 31 17 12 17 0 1 53 29 197

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 43 17 9 7 0 0 66 17 501
2018 CR-03 19 38 23 13 6 0 0 57 19 47
2018 CR-04 24 44 17 8 7 0 0 67 15 324
2018 CR-05 23 43 14 12 8 0 0 66 20 116
2017 CR 25 43 16 9 7 0 0 68 16 525
2017 CR-03 28 41 20 2 9 0 0 69 11 64
2017 CR-04 24 44 15 11 5 0 1 69 16 330
2017 CR-05 23 43 18 9 8 0 0 65 17 120

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 8 18 22 19 19 13 2 30 45 497
2018 CR-03 2 10 16 16 39 16 0 15 66 49
2018 CR-04 8 19 21 19 18 12 3 32 43 318
2018 CR-05 6 17 24 18 17 16 2 28 43 116
2017 CR 6 15 22 20 18 18 1 27 46 524
2017 CR-03 2 11 18 26 34 8 2 14 66 65
2017 CR-04 6 16 24 19 16 18 1 27 44 328
2017 CR-05 9 16 18 18 13 23 3 34 41 120
2014 CR 10 18 20 17 21 12 1 33 44 778
2014 CR-03 7 16 20 14 33 9 1 26 52 96
2014 CR-04 11 18 21 19 19 11 1 33 44 511
2014 CR-05 10 19 19 16 19 16 1 35 42 159

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 31 15 11 10 1 0 64 21 494
2018 CR-03 18 22 10 22 20 4 2 43 46 49
2018 CR-04 32 32 17 11 7 0 0 65 18 317
2018 CR-05 36 32 13 6 12 1 0 68 19 114
2017 CR 35 35 14 6 8 1 0 71 15 525
2017 CR-03 29 31 17 6 14 2 2 62 21 65
2017 CR-04 37 35 14 7 7 1 0 72 14 329
2017 CR-05 32 40 13 6 8 2 0 73 14 120
2014 CR 34 34 13 9 8 1 0 69 18 777
2014 CR-03 32 30 18 3 17 0 0 63 20 96
2014 CR-04 35 36 13 9 6 1 1 72 15 511
2014 CR-05 28 34 13 15 11 1 0 62 26 158
2011 CR 32 33 13 10 10 1 1 66 21 1058
2011 CR-03 27 36 11 9 14 2 2 65 24 183
2011 CR-04 34 33 14 10 8 1 1 68 18 656
2011 CR-05 31 28 13 13 13 1 1 60 27 197
2008 CR 34 32 13 10 8 1 1 68 18 988
2008 CR-03 37 26 15 10 9 2 1 65 19 168
2008 CR-04 35 33 12 10 8 1 1 70 18 623
2008 CR-05 28 35 17 8 11 0 2 64 19 169

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 51 39 0 10 0 0 0 90 10 10

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 19 38 14 19 9 0 1 58 29 500
2018 CR-03 19 34 9 17 19 0 2 54 37 47
2018 CR-04 19 38 14 19 9 1 2 57 28 324
2018 CR-05 18 40 13 19 9 0 1 59 28 115
2017 CR 20 30 17 20 13 0 1 50 33 523
2017 CR-03 22 28 17 16 14 0 3 52 31 64
2017 CR-04 19 30 19 19 13 0 0 49 32 328
2017 CR-05 21 30 14 23 12 0 0 51 35 120
2014 CR 18 36 14 16 16 0 1 54 32 780
2014 CR-03 24 30 15 16 15 0 1 55 31 96
2014 CR-04 15 36 16 15 16 0 1 52 31 513
2014 CR-05 20 35 8 20 16 0 1 56 36 159
2011 CR 18 36 16 15 11 1 2 56 28 1054
2011 CR-03 23 36 13 12 13 1 3 61 25 182
2011 CR-04 17 38 17 15 11 1 2 56 26 654
2011 CR-05 18 32 14 23 11 1 1 51 35 196
2008 CR 20 40 16 14 9 1 2 61 23 985
2008 CR-03 27 33 14 14 8 1 2 62 24 166
2008 CR-04 18 41 16 14 9 1 2 60 23 622
2008 CR-05 21 41 15 15 8 0 1 62 23 169

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 41 16 10 10 0 0 63 21 498
2018 CR-03 15 26 19 17 23 0 0 40 40 47
2018 CR-04 21 41 18 11 9 0 0 62 20 323
2018 CR-05 24 46 12 7 11 0 0 70 18 114
2017 CR 22 36 16 13 12 0 0 59 25 525
2017 CR-03 17 38 16 11 19 0 0 55 30 64
2017 CR-04 20 37 18 12 12 1 0 57 25 330
2017 CR-05 28 37 12 14 9 0 0 65 24 120
2014 CR 23 39 16 12 10 0 1 62 22 778
2014 CR-03 24 31 11 15 17 1 1 56 32 96
2014 CR-04 22 38 19 13 8 0 0 60 21 512
2014 CR-05 23 47 11 9 10 0 1 70 20 159
2011 CR 30 34 18 9 8 0 1 64 18 1056
2011 CR-03 38 27 11 10 11 2 1 67 21 184
2011 CR-04 26 36 20 10 7 0 0 63 17 654
2011 CR-05 33 35 15 7 9 0 1 68 16 196
2008 CR 25 41 17 10 7 0 0 66 16 987
2008 CR-03 23 37 20 10 9 1 1 61 19 167
2008 CR-04 24 41 17 10 7 0 0 65 17 623
2008 CR-05 27 46 15 8 4 0 0 72 12 169

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 37 13 13 11 0 0 64 23 493
2018 CR-03 13 30 15 15 26 0 0 43 41 46
2018 CR-04 28 36 13 14 9 0 0 64 23 320
2018 CR-05 29 40 12 9 11 0 0 69 19 113
2017 CR 26 37 11 14 12 0 0 63 26 525
2017 CR-03 18 32 15 9 25 0 0 51 34 65
2017 CR-04 25 38 12 15 10 0 0 63 25 329
2017 CR-05 32 40 5 15 8 0 0 72 23 120
2014 CR 28 38 11 13 10 0 0 66 24 778
2014 CR-03 25 29 13 16 15 1 1 56 31 95
2014 CR-04 27 38 12 14 9 0 0 65 23 512
2014 CR-05 29 42 7 9 13 0 0 71 22 159
2011 CR 30 36 14 10 8 0 1 67 19 1055
2011 CR-03 27 30 17 13 10 1 1 58 24 183
2011 CR-04 29 39 14 10 7 0 0 69 17 654
2011 CR-05 36 33 9 10 12 0 1 69 22 196
2008 CR 33 38 13 8 8 0 1 72 16 985
2008 CR-03 30 33 16 8 11 1 1 64 20 166
2008 CR-04 31 40 12 8 8 0 0 71 16 622
2008 CR-05 40 38 12 5 4 0 0 79 9 169

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 24 21 16 20 2 0 41 37 499
2018 CR-03 4 27 19 13 35 2 0 32 49 48
2018 CR-04 16 23 22 18 18 2 0 41 37 325
2018 CR-05 17 26 19 12 23 3 0 44 36 113
2017 CR 14 22 17 20 20 5 1 39 43 524
2017 CR-03 6 15 17 20 38 3 0 22 60 65
2017 CR-04 13 24 18 20 17 6 2 40 41 328
2017 CR-05 17 24 17 19 18 5 0 43 38 120
2014 CR 15 24 19 14 22 5 1 41 39 777
2014 CR-03 18 25 14 9 29 4 1 45 41 96
2014 CR-04 14 25 19 14 21 6 1 42 37 513
2014 CR-05 14 18 23 18 23 3 1 33 43 156
2011 CR 18 26 20 13 18 3 2 46 33 1055
2011 CR-03 21 22 20 9 22 3 3 46 33 183
2011 CR-04 18 27 21 13 15 3 1 48 30 654
2011 CR-05 12 24 19 16 24 3 2 38 42 196
2008 CR 18 31 20 13 16 3 1 51 29 984
2008 CR-03 20 27 18 15 15 3 2 50 31 165
2008 CR-04 18 31 20 13 15 3 1 51 29 622
2008 CR-05 15 36 21 10 17 1 0 51 28 169

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 20 16 17 30 2 3 34 49 498
2018 CR-03 10 21 10 13 44 2 0 32 57 48
2018 CR-04 11 19 17 18 29 2 3 32 50 324
2018 CR-05 16 23 17 14 27 2 1 40 43 113
2017 CR 8 15 13 22 34 4 4 25 60 525
2017 CR-03 5 5 8 17 54 6 6 11 81 65
2017 CR-04 7 17 15 24 31 3 3 25 59 329
2017 CR-05 12 19 13 22 29 3 3 33 54 120
2014 CR 10 15 14 19 36 3 4 27 59 778
2014 CR-03 9 16 14 13 47 0 1 26 61 95
2014 CR-04 10 16 15 19 34 3 4 27 57 513
2014 CR-05 8 15 11 22 36 4 4 25 63 158
2011 CR 13 19 17 18 28 2 3 33 49 1055
2011 CR-03 20 17 17 15 27 1 3 39 44 183
2011 CR-04 11 20 18 18 28 2 3 33 48 654
2011 CR-05 11 17 13 22 32 3 2 29 57 196
2008 CR 16 29 12 19 20 2 1 46 41 985
2008 CR-03 18 29 12 16 21 2 2 49 38 166
2008 CR-04 15 28 13 19 21 2 1 45 42 622
2008 CR-05 15 29 14 22 18 1 1 45 41 169

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 40 17 13 12 0 1 58 25 495
2018 CR-03 6 36 15 19 21 0 2 43 41 47
2018 CR-04 18 42 16 12 12 0 1 61 24 320
2018 CR-05 19 34 21 15 10 1 0 54 25 114
2017 CR 22 38 15 13 11 0 0 60 24 523
2017 CR-03 20 38 17 9 16 0 0 58 25 64
2017 CR-04 20 38 14 15 12 0 0 59 27 328
2017 CR-05 26 39 18 11 5 1 0 66 16 120
2014 CR 17 41 16 15 11 0 0 58 26 779
2014 CR-03 15 37 15 15 19 0 0 52 34 95
2014 CR-04 15 42 17 15 10 1 0 57 26 513
2014 CR-05 24 41 11 13 11 0 0 65 24 159
2011 CR 27 37 13 10 11 1 1 66 21 1055
2011 CR-03 30 31 16 5 14 2 2 63 21 182
2011 CR-04 26 39 12 11 11 0 1 66 22 654
2011 CR-05 25 39 13 11 10 1 2 65 21 197

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 24 37 18 10 10 0 1 62 20 494
2018 CR-03 17 37 11 13 17 0 4 57 32 46
2018 CR-04 24 38 18 10 9 0 1 62 19 320
2018 CR-05 23 35 22 8 11 2 0 59 19 114
2017 CR 28 32 18 12 9 1 0 61 21 523
2017 CR-03 22 23 31 8 14 2 0 46 22 64
2017 CR-04 25 34 18 14 9 0 1 60 22 328
2017 CR-05 34 36 14 9 6 1 0 70 15 120
2014 CR 24 39 17 11 9 1 0 63 19 779
2014 CR-03 21 43 13 7 16 0 1 64 23 96
2014 CR-04 23 40 17 11 6 1 0 65 18 512
2014 CR-05 25 33 20 9 12 0 1 59 21 159

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 37 19 10 9 0 1 61 19 498
2018 CR-03 11 38 15 9 26 0 2 50 35 47
2018 CR-04 24 37 20 11 8 0 1 61 18 322
2018 CR-05 24 42 17 8 8 1 0 67 16 115
2017 CR 26 34 20 11 8 1 0 61 19 523
2017 CR-03 16 42 20 8 13 0 2 59 21 64
2017 CR-04 27 33 21 12 7 1 0 60 19 328
2017 CR-05 28 35 18 10 6 3 1 65 17 120
2014 CR 24 40 18 9 9 0 0 64 18 780
2014 CR-03 26 31 14 11 16 1 1 59 28 96
2014 CR-04 24 41 19 9 7 0 0 65 16 513
2014 CR-05 20 43 18 8 10 0 0 63 18 159
2011 CR 34 38 14 8 5 1 1 73 13 1056
2011 CR-03 41 29 14 7 7 2 1 72 14 184
2011 CR-04 33 40 13 8 3 1 1 75 12 654
2011 CR-05 29 38 14 10 7 2 1 69 17 196

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 14 30 27 11 11 6 1 47 24 499
2018 CR-03 17 23 25 13 21 2 0 40 34 48
2018 CR-04 13 31 27 13 9 6 1 47 24 324
2018 CR-05 14 31 29 8 12 6 0 48 21 114
2017 CR 13 27 26 14 12 6 1 43 29 523
2017 CR-03 9 17 23 20 23 5 3 28 47 65
2017 CR-04 12 28 27 15 10 7 1 43 28 327
2017 CR-05 15 32 25 9 12 6 1 50 23 120

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 35 36 12 8 7 1 2 73 15 500
2018 CR-03 19 40 13 6 17 2 2 62 24 47
2018 CR-04 35 36 12 8 5 1 2 73 14 324
2018 CR-05 40 35 10 7 8 0 1 75 15 115
2017 CR 37 35 12 6 8 1 1 73 15 525
2017 CR-03 30 34 13 9 11 2 2 66 21 64
2017 CR-04 36 33 13 8 8 0 2 71 16 330
2017 CR-05 42 40 9 2 6 1 1 83 8 120
2014 CR 34 35 15 7 8 1 1 70 15 780
2014 CR-03 32 24 18 8 14 2 2 59 23 96
2014 CR-04 34 36 16 6 6 0 1 71 12 513
2014 CR-05 32 38 9 11 8 1 1 72 19 159
2011 CR 37 36 12 6 6 1 1 75 12 1055
2011 CR-03 39 30 13 5 10 2 1 71 16 183
2011 CR-04 37 39 12 7 4 1 1 77 11 656
2011 CR-05 35 35 13 7 7 1 2 71 15 194

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 48 31 13 5 2 0 0 79 8 500
2018 CR-03 63 22 8 2 2 0 2 88 4 49
2018 CR-04 46 32 15 5 2 0 0 78 7 323
2018 CR-05 44 33 12 7 4 0 0 77 11 114
2017 CR 48 32 11 6 2 1 1 81 8 526
2017 CR-03 46 29 17 6 0 0 2 77 6 65
2017 CR-04 52 29 11 4 2 1 1 83 6 330
2017 CR-05 36 39 10 11 3 0 1 76 14 120
2014 CR 44 32 14 5 3 0 1 77 8 779
2014 CR-03 52 29 10 3 1 0 4 85 4 96
2014 CR-04 46 32 15 4 3 0 1 78 7 512
2014 CR-05 31 37 17 7 7 0 1 69 14 159
2011 CR 47 34 12 4 2 0 1 81 7 1051
2011 CR-03 58 29 7 5 1 1 1 88 6 182
2011 CR-04 46 36 12 3 2 0 0 82 6 650
2011 CR-05 38 31 18 7 4 1 2 71 10 197
2008 CR 43 36 13 5 2 0 1 80 7 984
2008 CR-03 51 32 8 7 1 0 2 84 7 166
2008 CR-04 43 36 13 5 2 0 1 80 7 622
2008 CR-05 35 42 15 4 5 0 1 77 8 168

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CR 35 29 36 501
2018 CR-03 29 31 41 49
2018 CR-04 35 30 35 322
2018 CR-05 41 23 35 116
2017 CR 36 30 34 524
2017 CR-03 40 29 31 65
2017 CR-04 32 31 37 328
2017 CR-05 43 29 28 120
2014 CR 31 30 39 778
2014 CR-03 17 43 41 96
2014 CR-04 31 29 40 511
2014 CR-05 38 26 35 159
2011 CR 34 32 34 1060
2011 CR-03 23 37 39 183
2011 CR-04 34 33 34 659
2011 CR-05 42 27 31 196

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 CR 15 31 35 6 6 7 176
2018 CR-04 16 29 38 7 4 6 112
2018 CR-05 15 31 33 4 10 6 48
2017 CR 13 31 39 5 7 5 188
2017 CR-03 12 31 38 4 12 4 26
2017 CR-04 12 30 39 8 6 5 105
2017 CR-05 11 32 39 2 8 7 52
2014 CR 13 40 31 7 9999 8 240
2014 CR-03 25 38 19 19 9999 0 16
2014 CR-04 13 40 32 6 9999 9 159
2014 CR-05 11 43 33 5 9999 8 61
2011 CR 16 41 32 3 9999 7 358
2011 CR-03 12 44 30 5 9999 9 43
2011 CR-04 19 43 29 3 9999 7 220
2011 CR-05 8 40 42 2 9999 7 83
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 35 44 11 6 4 0 0 79 10 499
2018 CR-03 36 36 6 13 6 2 0 74 20 47
2018 CR-04 32 47 12 5 4 0 0 79 9 322
2018 CR-05 38 41 9 8 4 0 0 78 12 116
2017 CR 35 39 14 6 5 1 0 75 11 525
2017 CR-03 34 32 23 3 6 2 0 67 9 65
2017 CR-04 36 40 13 6 5 1 0 76 11 330
2017 CR-05 33 42 13 10 3 0 0 75 13 119
2014 CR 34 40 13 6 6 1 0 75 12 779
2014 CR-03 33 38 8 7 10 2 1 73 18 96
2014 CR-04 33 40 14 6 5 1 0 74 12 513
2014 CR-05 37 41 13 4 4 1 0 78 9 158
2011 CR 38 38 13 5 4 1 0 77 9 1059
2011 CR-03 45 29 14 4 6 2 1 76 10 184
2011 CR-04 36 40 14 6 2 1 0 77 9 657
2011 CR-05 37 40 13 5 5 1 0 77 10 196
2008 CR 42 38 13 3 2 2 0 81 6 985
2008 CR-03 48 30 11 3 5 3 1 80 8 166
2008 CR-04 39 40 14 4 2 1 0 80 6 622
2008 CR-05 46 40 9 3 2 0 0 86 5 169

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 41 20 9 7 2 0 64 16 498
2018 CR-03 15 33 15 21 15 2 0 49 36 48
2018 CR-04 22 40 23 8 5 2 0 64 13 324
2018 CR-05 18 47 14 10 9 3 0 67 19 114
2017 CR 21 37 22 10 7 2 1 60 18 521
2017 CR-03 17 31 26 11 11 3 2 50 23 65
2017 CR-04 22 35 22 12 6 3 0 59 18 326
2017 CR-05 20 47 19 7 6 1 1 68 13 119
2014 CR 24 39 20 6 8 3 0 65 14 779
2014 CR-03 24 25 21 11 11 7 0 53 25 96
2014 CR-04 23 41 20 5 7 2 0 66 13 512
2014 CR-05 25 41 19 5 7 3 0 68 12 159
2011 CR 30 39 17 7 4 2 1 72 11 1055
2011 CR-03 36 35 14 5 6 3 0 74 11 181
2011 CR-04 29 41 18 6 4 2 0 72 10 656
2011 CR-05 30 38 15 11 4 1 2 70 15 196

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 9 23 31 22 10 1 4 34 34 498
2018 CR-03 13 17 30 22 11 2 4 35 33 46
2018 CR-04 10 23 32 20 11 1 4 32 34 323
2018 CR-05 7 25 28 26 8 3 3 36 34 115
2017 CR 10 19 36 20 8 1 7 30 31 516
2017 CR-03 5 16 39 23 5 2 11 31 24 62
2017 CR-04 10 21 36 19 7 1 6 28 33 324
2017 CR-05 12 16 33 19 10 3 8 33 31 119
2014 CR 12 22 34 18 8 2 4 28 36 778
2014 CR-03 13 14 31 24 7 2 9 35 29 96
2014 CR-04 11 22 35 18 8 2 4 28 35 512
2014 CR-05 16 28 32 14 8 1 1 22 45 159
2011 CR 8 21 33 20 11 2 5 33 32 1050
2011 CR-03 8 16 30 21 16 4 5 41 26 182
2011 CR-04 8 23 32 20 10 1 5 32 33 651
2011 CR-05 10 19 39 19 9 1 3 30 30 196
2008 CR 7 23 33 21 10 1 5 33 31 982
2008 CR-03 6 18 28 20 16 3 8 41 27 165
2008 CR-04 7 22 33 23 10 1 4 34 31 621
2008 CR-05 8 27 39 16 7 1 2 24 36 169

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 14 20 25 21 14 3 4 38 36 495
2018 CR-03 24 15 28 11 13 7 2 26 43 46
2018 CR-04 12 20 25 24 12 3 4 39 35 321
2018 CR-05 16 19 22 20 18 2 4 40 37 114
2017 CR 17 18 29 19 9 3 6 30 39 516
2017 CR-03 18 26 19 18 5 6 8 26 51 62
2017 CR-04 17 19 29 18 9 2 6 29 39 325
2017 CR-05 16 14 36 21 7 2 4 30 32 118
2014 CR 17 21 26 18 11 2 5 32 41 779
2014 CR-03 15 20 22 23 10 4 6 37 38 96
2014 CR-04 17 22 24 19 12 2 5 33 41 513
2014 CR-05 19 21 32 12 11 2 3 24 42 159
2011 CR 11 17 26 21 15 4 6 40 32 1052
2011 CR-03 12 15 20 21 16 7 8 44 32 182
2011 CR-04 10 17 28 20 16 4 5 39 30 654
2011 CR-05 13 22 23 24 10 3 5 37 38 195
2008 CR 10 18 27 22 15 3 5 40 30 976
2008 CR-03 8 20 17 22 21 5 7 49 31 164
2008 CR-04 10 18 29 21 14 3 5 39 30 616
2008 CR-05 11 17 32 25 13 0 2 39 28 169

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 13 19 29 19 11 4 5 33 35 494
2018 CR-03 11 2 26 20 22 9 11 51 16 46
2018 CR-04 13 20 32 17 10 4 5 29 36 321
2018 CR-05 14 24 22 25 10 3 4 36 40 114
2017 CR 13 19 26 19 11 4 8 34 36 517
2017 CR-03 10 8 18 20 13 7 25 48 26 61
2017 CR-04 13 22 27 20 9 2 7 32 38 326
2017 CR-05 13 16 30 19 13 8 3 35 33 119
2014 CR 15 23 27 19 7 3 6 29 42 779
2014 CR-03 13 13 24 29 5 6 10 41 30 96
2014 CR-04 16 24 28 17 7 4 5 26 44 512
2014 CR-05 13 26 26 18 11 2 4 31 41 159
2011 CR 11 19 27 20 13 3 7 37 33 1051
2011 CR-03 10 13 20 19 20 8 10 48 27 183
2011 CR-04 11 21 30 19 11 2 5 33 35 651
2011 CR-05 13 16 23 26 14 1 7 43 31 196
2008 CR 11 18 29 22 12 2 5 37 32 977
2008 CR-03 7 13 25 21 20 5 10 48 23 165
2008 CR-04 13 19 28 23 10 2 5 36 34 616
2008 CR-05 11 22 32 21 11 1 3 33 34 169

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 5 10 24 34 20 2 5 58 16 493
2018 CR-03 7 0 13 37 30 2 11 78 8 46
2018 CR-04 4 12 25 34 18 2 5 55 18 319
2018 CR-05 6 10 25 35 22 1 2 59 16 114
2017 CR 4 11 28 31 17 1 8 53 16 513
2017 CR-03 6 8 14 38 11 3 19 63 18 63
2017 CR-04 3 11 29 31 18 1 7 53 15 321
2017 CR-05 3 14 31 29 19 1 4 50 17 118
2014 CR 8 14 27 28 15 2 6 47 23 770
2014 CR-03 5 5 19 41 15 3 13 65 12 96
2014 CR-04 7 15 28 27 15 2 6 45 24 506
2014 CR-05 12 15 29 25 16 1 4 43 27 157
2011 CR 5 9 26 31 20 2 7 56 15 1049
2011 CR-03 4 6 14 27 34 5 9 72 12 182
2011 CR-04 3 10 29 31 19 1 6 54 14 652
2011 CR-05 10 8 27 34 12 2 7 50 20 194
2008 CR 5 11 26 30 21 2 6 55 16 977
2008 CR-03 4 4 19 33 28 2 10 70 9 165
2008 CR-04 4 12 26 31 20 2 5 55 18 618
2008 CR-05 7 10 33 28 18 1 4 48 17 168

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 15 20 26 18 15 2 4 35 37 495
2018 CR-03 28 7 26 11 22 0 7 35 37 46
2018 CR-04 13 21 28 17 14 3 3 34 36 321
2018 CR-05 18 22 21 18 17 0 4 37 41 114
2017 CR 18 19 26 18 11 1 6 31 41 519
2017 CR-03 23 16 30 16 2 2 13 20 45 64
2017 CR-04 16 21 25 18 12 2 6 33 40 325
2017 CR-05 21 17 26 18 13 1 4 32 40 119
2014 CR 19 23 26 16 10 1 5 28 45 779
2014 CR-03 18 22 25 16 6 1 13 25 46 96
2014 CR-04 17 22 28 16 11 1 4 29 41 513
2014 CR-05 26 28 19 16 8 1 3 25 56 159
2011 CR 12 17 27 20 14 2 7 38 32 1051
2011 CR-03 15 12 22 17 21 4 9 44 31 180
2011 CR-04 10 18 30 22 13 1 6 38 30 654
2011 CR-05 18 18 24 18 11 2 7 33 40 196
2008 CR 9 18 26 22 17 1 6 42 30 977
2008 CR-03 8 18 23 18 23 1 8 45 29 165
2008 CR-04 9 19 27 20 17 1 6 40 30 617
2008 CR-05 11 15 24 30 15 1 4 47 28 169

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 20 26 17 12 4 5 32 39 494
2018 CR-03 23 11 21 11 19 6 9 35 40 47
2018 CR-04 14 20 27 17 13 3 5 33 37 318
2018 CR-05 18 23 23 19 10 4 3 31 45 115
2017 CR 18 20 24 17 11 2 8 31 43 518
2017 CR-03 22 16 21 16 8 5 13 29 46 63
2017 CR-04 17 21 21 17 13 2 9 34 42 324
2017 CR-05 19 20 34 17 6 2 3 24 40 120
2014 CR 15 21 22 19 14 3 7 36 39 777
2014 CR-03 11 27 13 20 15 5 9 40 45 96
2014 CR-04 15 19 21 21 14 3 7 39 38 512
2014 CR-05 18 21 31 13 11 3 4 25 42 158
2011 CR 11 18 22 22 15 4 9 41 33 1046
2011 CR-03 11 11 18 21 17 8 13 49 28 182
2011 CR-04 9 18 24 23 15 3 8 43 30 648
2011 CR-05 16 24 22 17 10 2 8 30 45 194
2008 CR 16 19 23 19 15 3 5 37 39 976
2008 CR-03 14 15 17 17 21 5 11 45 35 165
2008 CR-04 15 19 24 20 14 3 5 37 37 616
2008 CR-05 23 23 21 17 13 2 2 31 47 168

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 10 21 29 17 14 3 5 34 34 495
2018 CR-03 15 4 26 20 17 7 11 45 24 46
2018 CR-04 9 25 30 14 14 3 5 31 37 322
2018 CR-05 11 16 30 22 14 4 4 39 29 114
2017 CR 11 20 30 18 10 4 8 32 34 521
2017 CR-03 13 13 25 16 11 6 16 35 33 63
2017 CR-04 10 21 31 19 9 3 7 31 35 328
2017 CR-05 11 19 33 16 12 3 6 30 33 119
2014 CR 13 16 32 16 11 4 7 31 33 777
2014 CR-03 10 10 28 22 13 5 11 41 25 96
2014 CR-04 13 18 33 15 11 3 6 29 34 511
2014 CR-05 16 16 33 15 11 4 5 29 35 159

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 28 31 14 13 13 1 0 59 27 498
2018 CR-03 22 22 6 16 33 0 0 45 49 49
2018 CR-04 26 32 14 13 13 1 0 59 27 319
2018 CR-05 32 31 16 12 8 1 0 63 20 116
2017 CR 30 31 14 11 13 1 1 62 24 524
2017 CR-03 25 22 15 15 18 2 3 48 35 65
2017 CR-04 28 33 14 11 13 1 1 62 24 328
2017 CR-05 37 32 12 8 10 1 1 70 18 120
2014 CR 35 28 12 11 12 1 1 64 23 780
2014 CR-03 32 26 7 11 22 1 0 59 34 96
2014 CR-04 36 27 13 12 10 1 2 65 22 513
2014 CR-05 33 30 13 9 15 1 0 64 24 159

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 36 15 11 5 0 0 68 16 495
2018 CR-03 22 27 16 12 22 0 0 49 35 49
2018 CR-04 31 37 16 11 4 1 0 69 15 317
2018 CR-05 37 37 13 10 3 0 0 74 13 115
2017 CR 31 40 12 10 7 0 0 71 17 522
2017 CR-03 22 32 12 17 15 0 2 55 33 65
2017 CR-04 30 41 13 9 7 1 0 71 16 327
2017 CR-05 37 43 9 7 3 0 0 80 10 119
2014 CR 34 39 11 9 7 0 0 72 16 777
2014 CR-03 29 38 8 11 14 0 0 67 25 96
2014 CR-04 34 39 12 9 5 0 0 74 14 511
2014 CR-05 32 38 11 9 10 1 0 71 19 158

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 24 38 23 5 7 2 1 64 13 498
2018 CR-03 14 31 22 6 24 2 0 46 31 49
2018 CR-04 24 38 24 6 5 2 1 65 11 320
2018 CR-05 26 41 19 5 6 3 0 69 12 115

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 34 19 5 4 3 1 71 9 496
2018 CR-03 16 41 22 0 12 6 2 62 13 49
2018 CR-04 35 34 19 5 3 2 1 72 8 320
2018 CR-05 31 34 19 6 4 5 0 68 11 113
2017 CR 27 34 18 6 8 5 1 66 15 523
2017 CR-03 20 32 18 2 15 9 3 60 19 65
2017 CR-04 28 33 19 7 7 5 2 65 15 328
2017 CR-05 27 40 17 4 8 4 0 70 12 119
2014 CR 36 33 16 5 4 6 1 73 10 780
2014 CR-03 29 28 22 3 13 2 3 60 16 96
2014 CR-04 37 33 15 5 3 6 1 76 8 513
2014 CR-05 31 35 15 8 4 6 1 72 12 159

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 38 17 6 5 2 1 71 12 496
2018 CR-03 20 37 20 10 8 2 2 60 19 49
2018 CR-04 33 38 17 6 4 2 1 72 11 320
2018 CR-05 27 42 14 6 5 5 0 73 12 113
2017 CR 30 40 17 5 5 3 0 72 11 525
2017 CR-03 25 45 11 8 9 2 2 71 17 65
2017 CR-04 30 39 17 5 4 4 0 72 10 329
2017 CR-05 31 41 19 4 4 1 0 73 8 120
2014 CR 36 36 15 5 5 3 1 74 10 780
2014 CR-03 31 27 16 7 14 4 1 62 22 96
2014 CR-04 36 37 15 4 4 3 0 76 8 513
2014 CR-05 33 39 13 6 5 3 1 75 12 159
2011 CR 29 38 16 6 7 4 0 69 14 1056
2011 CR-03 32 34 15 7 8 3 0 69 15 183
2011 CR-04 28 39 16 7 6 4 0 70 13 655
2011 CR-05 25 39 18 6 9 2 1 66 16 196

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 36 16 6 6 0 0 72 12 494
2018 CR-03 22 35 22 8 12 0 0 57 20 49
2018 CR-04 38 36 15 6 5 0 0 74 11 320
2018 CR-05 34 38 15 5 6 1 0 73 12 111
2017 CR 34 40 12 8 6 0 0 74 13 525
2017 CR-03 22 43 15 11 9 0 0 65 20 65
2017 CR-04 34 42 12 7 5 0 0 77 12 329
2017 CR-05 40 35 11 10 4 0 0 75 14 120
2014 CR 39 36 11 6 7 0 0 75 13 780
2014 CR-03 36 23 17 10 13 1 0 60 23 96
2014 CR-04 40 37 11 5 6 0 0 77 12 513
2014 CR-05 36 39 12 5 6 1 0 76 11 159
2011 CR 37 36 12 8 7 1 0 73 14 1051
2011 CR-03 42 28 11 8 10 1 0 70 18 183
2011 CR-04 36 38 12 8 5 1 0 75 13 651
2011 CR-05 32 36 14 8 8 1 1 70 16 195
2008 CR 32 40 14 8 5 0 0 72 13 984
2008 CR-03 32 40 13 8 5 1 1 73 13 167
2008 CR-04 32 40 14 8 6 0 0 72 14 621
2008 CR-05 35 37 15 8 4 1 0 72 12 168

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 30 22 11 14 4 3 50 27 500
2018 CR-03 8 20 16 10 39 4 2 30 52 49
2018 CR-04 16 32 23 12 11 3 3 51 25 321
2018 CR-05 19 27 24 8 11 7 4 51 21 116
2017 CR 18 32 17 13 13 4 4 54 27 524
2017 CR-03 11 26 15 12 29 3 3 39 44 65
2017 CR-04 17 31 19 14 9 5 4 53 26 328
2017 CR-05 23 38 12 8 11 4 4 66 21 120
2014 CR 24 31 20 8 11 3 3 58 21 780
2014 CR-03 24 32 14 15 14 1 1 57 29 96
2014 CR-04 24 31 21 7 10 4 3 59 19 513
2014 CR-05 21 28 23 7 14 3 4 53 23 159

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 24 39 18 9 6 3 0 66 15 499
2018 CR-03 13 38 17 13 19 2 0 51 32 48
2018 CR-04 26 41 17 7 5 2 1 69 13 325
2018 CR-05 22 38 22 11 4 3 0 62 15 113
2017 CR 31 37 15 8 6 4 0 71 14 522
2017 CR-03 19 33 16 9 20 3 0 53 31 64
2017 CR-04 30 37 16 8 3 5 1 72 12 327
2017 CR-05 36 38 13 5 4 4 0 77 10 120
2014 CR 32 37 11 8 5 5 1 74 14 780
2014 CR-03 25 31 15 10 13 5 1 60 24 96
2014 CR-04 32 38 12 8 4 5 1 74 13 513
2014 CR-05 33 41 7 8 4 5 1 79 13 159
2011 CR 34 33 15 7 7 4 1 71 14 1054
2011 CR-03 41 29 12 6 9 3 0 72 16 182
2011 CR-04 33 34 16 7 5 4 1 71 13 654
2011 CR-05 29 33 15 7 9 5 3 66 17 196
2008 CR 31 36 14 8 6 5 1 72 14 985
2008 CR-03 33 37 10 6 7 7 2 76 14 167
2008 CR-04 31 36 15 8 5 5 1 70 13 621
2008 CR-05 30 39 12 8 8 2 1 72 16 169

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 34 28 6 7 1 0 58 14 495
2018 CR-03 13 27 29 8 23 0 0 40 31 48
2018 CR-04 24 35 30 6 4 1 0 60 10 321
2018 CR-05 23 34 26 7 9 2 0 58 16 113

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 22 26 12 14 8 1 42 29 498
2018 CR-03 9 19 28 13 30 2 0 28 43 47
2018 CR-04 17 23 26 13 13 8 1 44 28 325
2018 CR-05 15 19 28 12 15 11 1 38 30 113
2017 CR 16 23 24 15 12 8 3 44 30 517
2017 CR-03 9 20 37 14 12 6 2 32 28 65
2017 CR-04 15 25 21 15 11 9 3 46 30 323
2017 CR-05 20 20 22 14 14 7 3 44 32 118
2014 CR 14 25 17 14 19 10 2 44 37 779
2014 CR-03 17 21 12 12 32 6 1 41 47 95
2014 CR-04 14 25 18 15 16 11 2 44 36 513
2014 CR-05 12 28 17 12 22 7 2 44 38 159
2011 CR 16 22 18 14 17 10 3 44 35 1059
2011 CR-03 22 19 17 12 18 9 3 47 34 184
2011 CR-04 16 23 19 14 15 11 3 44 34 657
2011 CR-05 10 25 18 15 20 7 4 39 40 196

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 16 84 500
2018 CR-03 20 80 49
2018 CR-04 16 84 321
2018 CR-05 17 83 116

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 CR 68 79
2018 CR-04 70 50

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 CR 66 79
2018 CR-04 66 50

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 CR 0 79
2018 CR-03 0 10
2018 CR-04 0 50
2018 CR-05 0 19

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 CR 0 79
2018 CR-03 0 10
2018 CR-04 0 50
2018 CR-05 0 19

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 CR 6 79
2018 CR-03 0 10
2018 CR-04 10 50
2018 CR-05 0 19

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 CR 40 80
2018 CR-04 42 50

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 CR 34 80
2018 CR-03 50 10
2018 CR-04 30 50
2018 CR-05 35 20

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 CR 49 80
2018 CR-04 44 50

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 CR 41 80
2018 CR-04 36 50

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 CR 38 80
2018 CR-04 34 50

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 CR 58 80
2018 CR-04 56 50

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 CR 31 80
2018 CR-04 28 50

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 CR 0 80
2018 CR-03 0 10
2018 CR-04 0 50
2018 CR-05 0 20

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 CR 6 80
2018 CR-03 0 10

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 CR 10 80

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 CR 54 80
2018 CR-04 58 50

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 CR 25 80
2018 CR-04 28 50

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 CR 15 80
2018 CR-04 10 50

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 CR 35 80
2018 CR-04 30 50

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 CR 14 80
2018 CR-04 18 50

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 CR 23 80
2018 CR-04 20 50

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 CR 8 80
2018 CR-04 10 50

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 CR 8 80
2018 CR-03 0 10

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 CR 16 80
2018 CR-04 22 50

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 13 80

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 CR 40 80
2018 CR-03 50 10
2018 CR-04 38 50
2018 CR-05 40 20

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 CR 9 74

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 CR 9 74
2018 CR-04 13 46

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 CR 7 74
2018 CR-03 0 10

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 CR 7 74
2018 CR-03 0 10

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 CR 7 74
2018 CR-03 0 10

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 CR 7 74
2018 CR-03 0 10

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 CR 14 74

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 CR 12 74
2018 CR-04 11 46

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 CR 31 74
2018 CR-04 28 46

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 CR 12 74
2018 CR-04 11 46

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 CR 42 74
2018 CR-04 37 46

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 CR 61 74
2018 CR-04 57 46

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 CR 12 74
2018 CR-04 13 46

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 16 74
2018 CR-04 15 46

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 18 24 7 9 20 6 46 21 498
2018 CR-03 6 10 21 10 10 33 8 29 36 48
2018 CR-04 16 19 27 7 8 18 5 46 20 323
2018 CR-05 20 16 20 5 10 19 10 51 21 114
2017 CR 16 16 22 8 11 21 7 44 26 525
2017 CR-03 8 15 29 8 15 17 8 31 31 65
2017 CR-04 17 15 20 9 10 21 7 45 26 329
2017 CR-05 14 15 23 7 9 23 8 43 23 120
2014 CR 16 17 20 6 10 21 9 48 23 780
2014 CR-03 21 11 23 7 17 16 5 41 30 96
2014 CR-04 15 19 18 6 10 23 10 50 23 513
2014 CR-05 14 18 25 6 8 20 8 45 20 159

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 24 30 23 7 7 8 1 59 16 499
2018 CR-03 14 18 22 12 18 10 4 38 36 49
2018 CR-04 24 30 24 8 5 7 1 60 14 323
2018 CR-05 22 34 22 4 8 9 1 62 14 114
2017 CR 24 26 25 8 7 10 1 55 17 524
2017 CR-03 15 28 29 6 12 8 2 47 20 65
2017 CR-04 25 24 25 8 7 11 1 55 17 328
2017 CR-05 25 28 26 7 5 8 0 59 13 120
2014 CR 25 25 21 7 9 11 2 58 18 780
2014 CR-03 26 18 21 7 17 11 0 49 27 96
2014 CR-04 26 27 19 6 8 12 2 62 16 513
2014 CR-05 21 25 25 8 8 11 2 53 18 159
2011 CR 31 34 17 7 5 7 1 69 13 1060
2011 CR-03 38 25 16 7 7 8 1 68 15 184
2011 CR-04 29 37 17 6 5 6 1 70 12 658
2011 CR-05 28 33 17 7 5 9 2 68 13 196

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 12 88 498
2018 CR-03 21 79 48
2018 CR-04 12 88 321
2018 CR-05 10 90 115

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 CR 40 62
2018 CR-04 40 40

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 CR 81 62
2018 CR-04 83 40

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 CR 0 62
2018 CR-03 0 10
2018 CR-04 0 40
2018 CR-05 0 12

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 CR 10 62

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 CR 19 62
2018 CR-04 18 40

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 CR 15 62
2018 CR-04 15 40

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 CR 18 62
2018 CR-04 15 40

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 CR 13 62
2018 CR-04 13 40

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 CR 29 62
2018 CR-04 33 40

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 CR 29 62
2018 CR-04 30 40

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 CR 11 62
2018 CR-04 13 40

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 CR 0 62
2018 CR-03 0 10
2018 CR-04 0 40
2018 CR-05 0 12

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 CR 24 62
2018 CR-04 23 40

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 CR 0 62
2018 CR-03 0 10
2018 CR-04 0 40
2018 CR-05 0 12

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 CR 21 62
2018 CR-04 28 40

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 CR 37 62
2018 CR-04 40 40

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 CR 13 62
2018 CR-03 0 10
2018 CR-04 20 40
2018 CR-05 0 12

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 CR 26 62
2018 CR-04 25 40

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 CR 8 62

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 CR 8 62

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 13 62
2018 CR-04 15 40

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 CR 39 62
2018 CR-03 50 10
2018 CR-04 33 40
2018 CR-05 50 12

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 CR 10 59

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 CR 0 59
2018 CR-03 0 10
2018 CR-04 0 38
2018 CR-05 0 11

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 CR 12 59

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 CR 17 59
2018 CR-04 16 38

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 CR 27 59
2018 CR-04 18 38

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 CR 10 59

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 CR 37 59
2018 CR-03 50 10
2018 CR-04 29 38
2018 CR-05 55 11

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 CR 61 59
2018 CR-04 47 38

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 22 59
2018 CR-04 21 38

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 17 19 25 5 7 23 5 49 16 496
2018 CR-03 13 6 28 9 13 23 9 28 31 47
2018 CR-04 16 20 27 5 5 23 5 49 14 320
2018 CR-05 18 20 22 2 10 23 5 54 16 115
2017 CR 16 20 22 5 5 24 7 52 15 524
2017 CR-03 11 14 28 6 11 23 8 36 24 65
2017 CR-04 17 22 23 5 5 22 6 55 13 329
2017 CR-05 17 19 17 5 4 30 8 57 15 119
2014 CR 17 17 23 3 6 25 9 51 15 780
2014 CR-03 20 11 27 3 14 20 5 42 22 96
2014 CR-04 17 17 21 3 5 27 10 52 14 513
2014 CR-05 13 23 23 4 5 24 8 52 14 159

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 30 22 5 6 9 1 62 13 494
2018 CR-03 16 18 31 8 10 10 6 41 22 49
2018 CR-04 25 32 23 6 5 8 1 62 12 317
2018 CR-05 27 31 16 2 10 14 1 68 13 114
2017 CR 26 29 21 5 5 12 2 64 11 524
2017 CR-03 19 27 20 6 11 14 3 55 21 64
2017 CR-04 26 30 22 5 3 11 2 65 10 329
2017 CR-05 27 29 21 2 5 14 2 67 8 120
2014 CR 25 25 22 3 6 15 3 62 11 778
2014 CR-03 22 18 23 2 13 19 4 51 19 96
2014 CR-04 26 26 21 4 5 15 3 64 11 511
2014 CR-05 23 28 24 3 4 17 1 62 9 159
2011 CR 33 33 17 4 4 8 1 72 9 1052
2011 CR-03 37 25 16 5 7 10 0 69 13 182
2011 CR-04 32 36 17 4 4 7 1 73 8 654
2011 CR-05 31 29 19 6 5 10 1 67 12 194
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 45 27 14 4 7 2 0 73 12 492
2018 CR-03 29 29 14 6 18 0 4 60 26 49
2018 CR-04 47 26 15 5 5 1 0 74 11 316
2018 CR-05 42 30 12 3 9 5 0 76 12 113
2017 CR 47 28 14 4 6 1 0 76 10 524
2017 CR-03 37 26 17 8 11 2 0 64 19 65
2017 CR-04 46 30 14 3 5 2 1 78 8 328
2017 CR-05 54 24 11 3 8 1 0 79 10 120

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 39 17 7 4 3 1 71 12 498
2018 CR-03 22 33 22 12 8 2 0 56 21 49
2018 CR-04 29 41 17 7 3 3 1 72 10 320
2018 CR-05 28 42 14 9 4 3 1 72 14 115
2017 CR 29 40 15 7 5 3 0 71 13 524
2017 CR-03 25 35 22 6 8 5 0 63 15 65
2017 CR-04 29 40 15 8 5 3 1 71 14 329
2017 CR-05 30 44 12 6 4 4 0 77 11 119

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 20 37 16 13 12 2 1 59 25 495
2018 CR-03 14 24 20 12 24 2 2 40 38 49
2018 CR-04 19 38 16 14 10 3 1 59 25 317
2018 CR-05 22 40 16 10 11 2 0 62 22 116
2017 CR 17 33 20 17 10 2 0 51 28 523
2017 CR-03 12 25 20 20 18 5 0 39 40 65
2017 CR-04 13 36 21 17 9 2 0 51 28 327
2017 CR-05 26 33 16 15 8 2 0 60 24 120

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 25 18 11 11 1 3 58 23 496
2018 CR-03 31 22 18 14 10 0 4 55 26 49
2018 CR-04 33 25 18 10 11 1 3 60 21 319
2018 CR-05 30 23 22 11 12 0 3 54 23 114
2017 CR 30 27 19 10 11 1 3 59 22 519
2017 CR-03 25 21 16 15 20 0 3 47 36 61
2017 CR-04 33 26 19 9 9 1 3 61 19 329
2017 CR-05 23 33 19 10 11 1 3 58 22 119

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 31 23 13 7 0 1 56 20 495
2018 CR-03 35 27 16 12 8 0 2 63 21 49
2018 CR-04 23 31 26 11 8 0 1 55 19 318
2018 CR-05 24 32 19 18 6 0 1 56 25 114
2017 CR 25 26 25 10 10 1 2 53 21 524
2017 CR-03 28 30 25 9 5 0 3 60 15 64
2017 CR-04 27 24 25 10 12 1 2 52 23 329
2017 CR-05 19 29 27 13 9 1 3 50 22 120

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 27 18 8 4 1 3 69 12 493
2018 CR-03 52 21 6 6 4 0 10 81 12 48
2018 CR-04 37 26 22 7 3 2 3 66 11 316
2018 CR-05 36 34 15 9 4 0 3 71 13 115
2017 CR 35 31 18 7 5 1 4 69 13 521
2017 CR-03 47 23 17 3 3 0 6 75 7 64
2017 CR-04 33 31 18 7 5 0 5 68 13 327
2017 CR-05 33 30 17 10 5 2 3 66 16 119

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 23 19 14 16 1 2 50 30 496
2018 CR-03 29 16 14 20 16 2 2 47 38 49
2018 CR-04 26 24 18 14 14 1 2 52 29 319
2018 CR-05 21 25 21 12 19 0 2 46 32 114
2017 CR 21 24 16 16 20 1 2 46 37 523
2017 CR-03 20 22 22 15 18 3 0 43 35 65
2017 CR-04 24 21 15 16 20 1 3 47 38 328
2017 CR-05 15 31 16 14 19 1 3 48 35 119

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 60 16 6 2 1 1 14 89 4 495
2018 CR-03 57 16 2 4 0 2 18 92 5 49
2018 CR-04 62 15 5 2 1 1 14 90 4 317
2018 CR-05 56 18 8 3 2 0 14 86 5 115
2017 CR 55 13 8 1 1 2 19 87 3 517
2017 CR-03 60 10 10 2 2 0 17 85 4 63
2017 CR-04 54 13 7 1 2 2 21 88 4 323
2017 CR-05 57 13 10 1 1 2 15 85 3 120

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 25 17 9 6 1 3 66 16 493
2018 CR-03 35 22 18 14 4 2 4 61 20 49
2018 CR-04 39 26 16 8 6 1 3 69 15 317
2018 CR-05 37 22 19 10 8 0 4 62 19 113
2017 CR 37 29 19 7 6 0 1 67 14 519
2017 CR-03 38 36 17 5 5 0 0 73 9 64
2017 CR-04 36 29 19 8 6 1 2 66 14 327
2017 CR-05 40 27 19 6 7 0 2 68 13 117

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 32 20 9 5 1 2 64 15 495
2018 CR-03 25 25 15 13 15 2 6 55 30 48
2018 CR-04 32 31 20 9 5 2 2 65 15 320
2018 CR-05 27 35 23 8 4 0 3 64 13 113
2017 CR 30 31 20 11 5 1 3 63 16 517
2017 CR-03 27 24 22 8 10 5 5 56 19 63
2017 CR-04 29 30 22 12 5 0 2 61 17 326
2017 CR-05 30 38 16 8 5 1 3 70 13 117

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 28 29 23 10 6 1 3 59 17 494
2018 CR-03 29 29 8 13 10 2 8 65 26 48
2018 CR-04 29 28 26 7 6 1 3 59 13 319
2018 CR-05 22 33 21 14 7 0 3 56 22 113
2017 CR 30 28 24 10 5 0 3 60 16 517
2017 CR-03 31 23 25 8 8 2 3 57 16 64
2017 CR-04 31 28 25 10 3 0 3 61 14 325
2017 CR-05 25 33 21 11 9 0 3 59 20 117

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 33 28 17 11 7 2 2 63 19 493
2018 CR-03 33 27 8 13 13 4 2 64 27 48
2018 CR-04 34 28 18 10 5 2 3 65 16 319
2018 CR-05 27 29 21 12 8 1 2 58 20 112
2017 CR 35 29 18 8 6 1 3 66 15 517
2017 CR-03 39 25 17 5 9 2 3 67 15 64
2017 CR-04 34 28 20 9 5 1 3 65 14 325
2017 CR-05 31 34 15 8 8 0 3 68 17 117

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 31 19 10 4 1 3 66 15 491
2018 CR-03 44 25 19 2 8 0 2 70 11 48
2018 CR-04 32 32 20 10 3 1 3 66 14 316
2018 CR-05 27 31 19 12 5 1 4 61 19 113
2017 CR 35 32 16 7 4 0 4 71 12 514
2017 CR-03 41 30 16 2 5 2 6 76 7 64
2017 CR-04 34 32 18 8 3 0 4 69 12 323
2017 CR-05 36 33 13 7 7 0 4 72 14 116

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 21 14 7 4 1 4 74 11 491
2018 CR-03 33 27 21 8 6 2 2 63 15 48
2018 CR-04 52 21 12 6 3 1 5 78 10 317
2018 CR-05 49 18 16 8 4 0 4 70 13 112
2017 CR 49 24 12 7 6 0 3 75 13 521
2017 CR-03 42 29 9 9 9 0 2 72 19 65
2017 CR-04 49 23 13 6 5 0 3 75 12 327
2017 CR-05 49 25 13 5 5 0 3 76 11 118

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 58 15 10 3 4 2 7 80 8 493
2018 CR-03 48 25 8 2 6 2 8 81 9 48
2018 CR-04 60 15 9 3 3 2 7 83 7 318
2018 CR-05 53 12 13 4 7 1 9 73 13 113

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 62 11 7 4 7 3 5 80 12 494
2018 CR-03 46 13 8 4 17 6 6 67 24 48
2018 CR-04 64 12 7 4 6 3 4 81 11 320
2018 CR-05 62 11 7 6 6 2 6 79 14 112
2017 CR 64 14 7 5 5 1 4 82 10 522
2017 CR-03 54 14 11 11 6 2 3 71 18 65
2017 CR-04 64 14 8 3 4 1 5 84 8 327
2017 CR-05 68 14 3 6 6 0 3 85 12 119

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 31 14 6 4 0 2 75 11 498
2018 CR-03 24 37 16 8 10 2 2 64 19 49
2018 CR-04 43 30 15 7 4 0 1 74 11 321
2018 CR-05 46 31 12 4 4 0 4 80 7 114
2017 CR 46 30 11 6 4 1 2 78 11 524
2017 CR-03 34 29 14 14 6 2 2 65 21 65
2017 CR-04 45 31 12 5 4 1 2 79 9 330
2017 CR-05 52 29 9 6 3 0 2 83 8 118

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 48 22 12 6 8 0 2 73 14 499
2018 CR-03 37 20 18 8 14 0 2 58 23 49
2018 CR-04 48 23 12 7 7 0 2 73 15 322
2018 CR-05 54 21 10 4 7 0 4 78 12 114
2017 CR 56 19 10 6 5 2 2 78 11 523
2017 CR-03 52 17 12 6 6 3 3 74 13 65
2017 CR-04 57 19 10 6 4 2 3 80 10 328
2017 CR-05 58 18 9 6 7 1 2 78 13 119

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 54 7 3 1 1 1 34 93 2 493
2018 CR-03 49 4 8 0 0 0 39 87 0 49
2018 CR-04 55 6 2 1 1 1 35 95 2 318
2018 CR-05 56 8 3 1 0 1 32 95 1 113
2017 CR 52 8 3 2 0 0 34 92 4 522
2017 CR-03 53 6 0 3 2 0 36 93 7 64
2017 CR-04 53 8 3 1 0 1 34 93 2 328
2017 CR-05 49 8 3 2 1 0 37 90 5 119

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 66 15 7 2 1 0 9 90 3 494
2018 CR-03 56 13 10 4 0 0 17 83 5 48
2018 CR-04 67 15 7 2 1 0 8 89 3 319
2018 CR-05 67 17 4 3 0 0 9 92 3 113
2017 CR 64 14 5 3 2 1 12 89 5 521
2017 CR-03 62 12 3 5 2 0 17 89 7 65
2017 CR-04 64 15 5 2 2 1 12 90 4 326
2017 CR-05 65 13 7 3 2 1 9 87 5 119

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 16 8 3 7 1 5 80 11 496
2018 CR-03 49 14 12 6 10 0 8 69 18 49
2018 CR-04 61 16 9 3 7 1 4 80 10 319
2018 CR-05 59 18 4 3 7 1 9 85 11 114
2017 CR 61 18 7 5 3 1 5 84 9 523
2017 CR-03 63 14 9 6 3 0 5 81 10 65
2017 CR-04 59 21 7 3 3 2 6 86 7 328
2017 CR-05 66 10 6 7 5 1 4 81 13 119

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 47 23 16 7 2 0 4 73 10 497
2018 CR-03 37 14 29 12 0 0 8 56 13 49
2018 CR-04 48 23 17 7 1 1 3 74 8 320
2018 CR-05 46 28 9 4 7 0 5 79 12 114
2017 CR 47 28 13 4 3 0 4 78 8 524
2017 CR-03 52 18 14 8 6 0 2 72 14 65
2017 CR-04 45 29 14 4 2 1 4 79 7 329
2017 CR-05 49 28 11 4 3 0 3 80 8 119

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 28 33 13 4 0 1 50 17 498
2018 CR-03 21 21 31 19 6 0 2 43 26 48
2018 CR-04 21 29 33 13 3 1 1 50 16 322
2018 CR-05 22 28 34 9 6 0 1 50 15 114
2017 CR 16 33 34 10 5 0 1 50 16 526
2017 CR-03 15 34 37 9 3 0 2 50 13 65
2017 CR-04 15 34 32 11 6 0 2 49 17 330
2017 CR-05 20 32 34 10 3 0 0 53 13 120

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 9 18 36 21 15 0 1 36 27 490
2018 CR-03 10 31 24 24 6 2 2 32 43 49
2018 CR-04 7 17 37 21 17 0 0 38 25 315
2018 CR-05 12 17 36 20 13 0 4 33 30 112
2017 CR 8 20 37 21 13 0 1 34 28 524
2017 CR-03 6 25 39 20 5 2 3 26 33 64
2017 CR-04 8 21 36 21 13 0 1 35 29 329
2017 CR-05 8 16 39 20 18 0 0 38 23 120
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 45 22 14 7 6 4 1 48 52 498
2018 CR-03 43 29 8 6 4 6 4 48 52 49
2018 CR-04 47 23 13 5 6 5 1 50 50 319
2018 CR-05 40 21 19 12 5 2 2 41 59 116
2017 CR 45 19 13 7 6 9 2 51 49 526
2017 CR-03 51 17 8 8 5 3 9 58 42 65
2017 CR-04 43 19 13 7 7 10 2 49 51 330
2017 CR-05 46 19 16 6 3 9 0 51 49 120

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 27 245
2018 CR-03 30 23
2018 CR-04 27 149
2018 CR-05 27 66
2017 CR 29 231
2017 CR-03 38 24
2017 CR-04 28 149
2017 CR-05 28 53

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 25 245
2018 CR-03 9 23
2018 CR-04 28 149
2018 CR-05 26 66
2017 CR 29 231
2017 CR-03 25 24
2017 CR-04 31 149
2017 CR-05 27 53

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 31 245
2018 CR-03 39 23
2018 CR-04 32 149
2018 CR-05 27 66
2017 CR 24 231
2017 CR-03 33 24
2017 CR-04 21 149
2017 CR-05 28 53

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CR 29 245
2018 CR-03 22 23
2018 CR-04 25 149
2018 CR-05 41 66
2017 CR 32 231
2017 CR-03 17 24
2017 CR-04 34 149
2017 CR-05 35 53

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CR 5 245
2018 CR-03 13 23
2018 CR-04 5 149
2018 CR-05 3 66
2017 CR 5 231
2017 CR-03 4 24
2017 CR-04 6 149
2017 CR-05 3 53

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CR 16 245
2018 CR-03 13 23
2018 CR-04 15 149
2018 CR-05 21 66

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CR 36 245
2018 CR-03 26 23
2018 CR-04 39 149
2018 CR-05 32 66
2017 CR 36 231
2017 CR-03 50 24
2017 CR-04 32 149
2017 CR-05 38 53

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CR 10 59 12 6 4 10 227
2018 CR-03 18 55 14 5 5 5 22
2018 CR-04 11 57 13 5 4 10 136
2018 CR-05 5 63 11 10 2 10 63
2017 CR 12 55 16 8 4 6 218
2017 CR-03 8 58 21 8 4 0 24
2017 CR-04 12 55 14 9 4 6 140
2017 CR-05 15 55 16 6 2 6 49

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 55 45 243
2018 CR-03 70 30 23
2018 CR-04 56 44 147
2018 CR-05 48 52 66

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 55 12 10 4 7 2 9 76 12 494
2018 CR-03 67 8 10 4 6 2 2 79 11 49
2018 CR-04 54 13 10 4 6 2 10 77 12 316
2018 CR-05 55 11 12 3 10 1 8 72 14 115

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 30 17 15 14 2 6 50 31 242
2018 CR-03 30 35 17 9 4 0 4 68 14 23
2018 CR-04 16 24 21 15 14 2 7 45 32 147
2018 CR-05 12 38 11 15 15 3 5 55 33 65
2017 CR 14 26 17 14 18 2 10 45 35 233
2017 CR-03 17 25 17 8 17 0 17 50 30 24
2017 CR-04 12 26 18 15 17 1 10 43 36 150
2017 CR-05 18 26 17 13 18 4 4 48 34 54

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 9 19 18 14 26 3 12 32 47 242
2018 CR-03 17 22 26 9 9 0 17 47 21 23
2018 CR-04 9 17 16 16 27 4 10 30 50 146
2018 CR-05 6 20 21 11 30 2 11 29 47 66
2017 CR 10 17 16 14 24 3 17 34 46 232
2017 CR-03 17 25 21 4 25 4 4 45 32 24
2017 CR-04 9 17 15 14 24 1 19 33 48 149
2017 CR-05 8 17 17 17 20 6 17 31 47 54
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