2018 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 40 14 14 12 0 0 60 26 2083
2018 Non-shift worker 27 42 13 10 7 0 0 70 18 4118
2017 Shift worker 23 40 12 13 12 0 0 63 24 2684
2017 Non-shift worker 25 42 13 11 8 0 0 68 19 4496
2014 Shift worker 24 43 13 11 10 0 0 66 21 3420
2014 Non-shift worker 26 43 13 11 8 0 0 69 19 5858
2011 Shift worker 28 40 12 11 9 0 0 68 20 3870
2011 Non-shift worker 31 41 13 9 7 0 0 72 16 6192
2008 Shift worker 28 42 13 10 7 0 0 70 17 3076
2008 Non-shift worker 33 42 12 8 5 0 0 75 13 5556

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 26 17 21 28 0 0 34 49 2084
2018 Non-shift worker 22 35 15 15 12 0 0 57 27 4114
2017 Shift worker 9 24 16 20 30 0 0 33 51 2684
2017 Non-shift worker 20 34 16 14 15 0 0 54 29 4498

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 38 11 7 5 0 0 77 12 2066
2018 Non-shift worker 47 36 10 5 2 0 0 83 7 4106
2017 Shift worker 43 36 11 6 5 0 0 79 10 2673
2017 Non-shift worker 46 36 11 5 3 0 0 82 7 4479
2014 Shift worker 50 33 10 4 4 0 0 82 8 3420
2014 Non-shift worker 55 29 10 3 2 0 0 85 6 5850
2011 Shift worker 48 35 10 4 3 0 0 84 7 3881
2011 Non-shift worker 55 32 8 3 2 0 0 87 5 6201

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 42 15 9 6 0 0 70 15 2088
2018 Non-shift worker 33 41 14 8 4 0 0 74 13 4120
2017 Shift worker 28 39 15 10 7 0 0 68 17 2670
2017 Non-shift worker 30 41 14 9 6 0 0 71 15 4469
2014 Shift worker 32 41 14 7 6 0 0 73 13 3422
2014 Non-shift worker 34 39 13 8 6 0 0 74 13 5856
2011 Shift worker 37 41 9 8 5 0 0 78 13 3878
2011 Non-shift worker 38 42 11 7 3 0 0 79 10 6196
2008 Shift worker 36 45 9 6 4 0 0 81 10 3094
2008 Non-shift worker 40 43 8 6 3 0 0 83 9 5588

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 25 23 19 21 0 0 37 40 2081
2018 Non-shift worker 18 28 22 17 15 1 0 46 33 4122
2017 Shift worker 13 25 19 18 25 1 0 38 44 2677
2017 Non-shift worker 16 27 20 18 18 1 0 44 36 4494
2014 Shift worker 13 29 18 19 20 1 0 42 40 3420
2014 Non-shift worker 19 32 20 15 13 1 0 51 29 5856
2011 Shift worker 16 32 21 15 14 1 0 49 30 3875
2011 Non-shift worker 23 35 20 13 9 1 0 58 21 6194

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 26 20 21 23 0 0 36 44 2074
2018 Non-shift worker 18 30 20 18 14 0 0 48 32 4111
2017 Shift worker 11 25 17 21 25 1 0 36 46 2683
2017 Non-shift worker 16 29 19 19 16 1 0 46 35 4488
2014 Shift worker 11 28 17 22 23 0 0 38 44 3420
2014 Non-shift worker 19 33 18 16 13 0 0 52 30 5855
2011 Shift worker 13 33 19 18 17 0 0 46 35 3868
2011 Non-shift worker 22 37 18 13 9 0 0 60 22 6183
2008 Shift worker 14 34 18 18 16 0 0 48 34 3092
2008 Non-shift worker 24 40 15 13 8 0 0 65 20 5594

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 22 22 19 21 3 0 36 41 2087
2018 Non-shift worker 21 23 19 18 16 2 0 45 35 4129
2017 Shift worker 14 22 18 17 24 5 0 38 43 2680
2017 Non-shift worker 19 23 18 17 19 4 0 43 38 4492
2014 Shift worker 16 22 19 18 21 3 0 40 41 3422
2014 Non-shift worker 21 25 19 16 14 4 0 48 32 5856
2011 Shift worker 18 25 18 16 17 4 1 46 35 3868
2011 Non-shift worker 26 27 17 14 11 5 0 56 26 6198
2008 Shift worker 18 28 19 17 13 5 0 48 32 3092
2008 Non-shift worker 26 30 17 13 9 5 1 59 23 5589
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 30 18 14 15 1 0 53 29 2065
2018 Non-shift worker 39 31 12 8 7 1 0 72 15 4098
2017 Shift worker 22 30 18 14 14 2 1 53 29 2683
2017 Non-shift worker 37 32 13 9 6 2 1 71 15 4493
2014 Shift worker 23 31 17 13 14 2 0 55 28 3421
2014 Non-shift worker 37 32 13 8 6 2 1 72 15 5855
2011 Shift worker 22 29 17 14 15 2 1 53 29 3877
2011 Non-shift worker 38 32 13 8 6 2 0 72 15 6190
2008 Shift worker 21 30 17 14 14 3 1 54 29 3095
2008 Non-shift worker 37 30 13 10 7 3 0 70 17 5592

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 33 16 16 15 0 0 53 31 2067
2018 Non-shift worker 36 33 12 10 7 0 1 70 18 4079
2017 Shift worker 21 31 16 16 15 1 0 53 31 2677
2017 Non-shift worker 36 34 11 10 8 1 1 70 19 4497
2014 Shift worker 21 34 16 15 14 1 0 55 29 3419
2014 Non-shift worker 36 34 12 10 7 1 0 71 17 5858
2011 Shift worker 20 33 15 16 15 1 0 53 31 3871
2011 Non-shift worker 35 36 11 10 8 1 0 71 18 6183
2008 Shift worker 20 33 17 15 15 1 0 53 30 3093
2008 Non-shift worker 35 33 11 11 8 1 1 69 20 5587

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 30 17 14 17 0 0 53 31 2071
2018 Non-shift worker 42 27 13 9 8 0 0 70 17 4101
2017 Shift worker 24 28 18 14 15 0 0 52 29 2677
2017 Non-shift worker 44 29 11 8 8 0 0 73 16 4489
2014 Shift worker 23 30 17 14 15 1 0 53 30 3419
2014 Non-shift worker 45 29 12 7 7 0 0 74 13 5850

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 21 18 18 30 4 0 31 50 2095
2018 Non-shift worker 19 29 20 14 13 5 0 50 29 4145
2017 Shift worker 10 20 18 17 30 5 0 32 49 2686
2017 Non-shift worker 17 28 19 14 14 7 0 48 31 4499
2014 Shift worker 9 21 18 17 30 5 0 32 49 3418
2014 Non-shift worker 19 30 19 13 11 8 0 53 27 5856
2011 Shift worker 10 21 20 17 25 5 1 34 45 3868
2011 Non-shift worker 20 29 19 13 12 8 0 53 27 6186

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 15 15 22 39 1 0 23 62 2090
2018 Non-shift worker 15 25 18 19 21 2 0 41 40 4137
2017 Shift worker 8 17 13 21 39 2 0 25 61 2686
2017 Non-shift worker 13 24 18 20 22 2 0 38 43 4496
2014 Shift worker 7 16 16 22 38 1 0 23 61 3421
2014 Non-shift worker 14 26 20 20 18 2 0 41 39 5856
2011 Shift worker 8 21 17 20 33 2 0 29 54 3874
2011 Non-shift worker 16 29 20 16 16 3 0 47 33 6180
2008 Shift worker 10 23 16 19 30 2 0 33 50 3093
2008 Non-shift worker 18 32 18 15 14 3 0 52 30 5590

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 13 16 23 41 2 0 18 65 2088
2018 Non-shift worker 10 21 20 23 23 3 0 32 48 4123
2017 Shift worker 6 13 14 22 40 4 0 20 65 2677
2017 Non-shift worker 9 19 20 24 24 4 0 30 50 4496
2014 Shift worker 4 13 16 24 40 2 0 18 66 3418
2014 Non-shift worker 9 22 20 24 21 5 0 32 47 5855
2011 Shift worker 5 17 19 24 31 4 0 23 57 3878
2011 Non-shift worker 9 28 21 21 15 5 0 39 39 6184
2008 Shift worker 5 17 18 26 29 4 1 23 58 3097
2008 Non-shift worker 9 27 20 23 15 5 0 39 41 5589

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 16 15 22 40 2 0 21 64 2089
2018 Non-shift worker 10 24 17 23 24 2 0 35 48 4141
2017 Shift worker 7 18 14 21 38 3 0 25 61 2682
2017 Non-shift worker 9 24 17 22 25 3 0 34 48 4491
2014 Shift worker 5 19 17 22 35 2 0 24 59 3419
2014 Non-shift worker 10 26 17 23 21 3 0 37 45 5852
2011 Shift worker 7 23 18 23 27 2 0 31 51 3872
2011 Non-shift worker 11 32 17 21 16 3 0 44 38 6184
2008 Shift worker 8 25 17 25 22 2 0 34 49 3091
2008 Non-shift worker 12 34 17 21 14 2 0 47 36 5595
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 22 18 22 29 0 0 30 52 2090
2018 Non-shift worker 20 34 17 15 14 0 0 54 29 4138
2017 Shift worker 8 23 17 24 29 0 0 31 53 2683
2017 Non-shift worker 19 35 16 16 14 0 0 53 31 4494
2014 Shift worker 8 24 17 22 29 0 0 32 51 3422
2014 Non-shift worker 18 34 17 17 14 0 0 52 31 5855
2011 Shift worker 8 27 18 22 26 0 0 35 48 3879
2011 Non-shift worker 20 38 16 15 11 0 0 58 26 6191

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 34 20 19 14 0 0 48 33 2091
2018 Non-shift worker 23 40 15 14 9 0 0 63 22 4150
2017 Shift worker 14 37 18 17 13 0 0 51 30 2681
2017 Non-shift worker 22 40 15 15 9 0 0 62 23 4496

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 11 14 23 47 2 0 15 71 2081
2018 Non-shift worker 10 20 20 18 20 10 2 34 43 4108
2017 Shift worker 4 10 13 24 43 6 1 15 72 2685
2017 Non-shift worker 8 18 19 21 19 13 2 31 47 4498
2014 Shift worker 3 12 14 24 43 4 0 15 70 3419
2014 Non-shift worker 10 20 20 19 18 12 2 35 42 5855

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 32 16 17 17 0 0 49 35 2073
2018 Non-shift worker 34 34 14 10 7 0 0 68 18 4103
2017 Shift worker 17 32 16 17 16 1 0 50 33 2688
2017 Non-shift worker 33 36 13 10 8 0 0 69 18 4500
2014 Shift worker 19 34 16 15 15 0 0 54 30 3420
2014 Non-shift worker 34 35 13 10 7 1 0 69 17 5856
2011 Shift worker 17 31 15 18 18 0 0 49 36 3876
2011 Non-shift worker 32 36 13 11 8 1 0 68 19 6193
2008 Shift worker 17 33 16 17 16 1 0 50 34 3094
2008 Non-shift worker 29 34 13 13 9 1 1 64 22 5591

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 32 17 27 15 0 0 40 43 266
2018 Non-shift worker 22 31 18 14 9 1 5 56 24 918
2017 Shift worker 13 30 19 24 14 0 1 43 38 274
2017 Non-shift worker 19 35 18 14 8 2 3 57 23 941
2014 Shift worker 18 36 14 19 12 1 0 54 32 368
2014 Non-shift worker 24 35 16 12 7 2 3 63 20 1176

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 41 10 24 17 0 0 49 40 2095
2018 Non-shift worker 15 40 13 20 11 0 1 55 31 4150
2017 Shift worker 8 30 12 24 25 0 0 39 49 2686
2017 Non-shift worker 14 33 13 22 17 0 0 48 39 4496
2014 Shift worker 6 29 12 28 25 0 0 35 53 3418
2014 Non-shift worker 16 35 15 20 15 0 0 51 35 5857
2011 Shift worker 10 37 13 22 18 0 0 47 40 3879
2011 Non-shift worker 19 39 15 16 10 0 1 59 26 6194
2008 Shift worker 10 38 14 22 16 0 0 48 38 3094
2008 Non-shift worker 19 41 14 16 9 0 1 61 25 5592

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 42 12 7 4 0 0 76 12 2085
2018 Non-shift worker 36 40 11 8 5 0 0 76 13 4134
2017 Shift worker 37 39 13 7 5 0 0 76 11 2680
2017 Non-shift worker 34 39 12 9 6 0 0 73 15 4497
2014 Shift worker 38 39 12 6 4 0 0 78 11 3422
2014 Non-shift worker 35 38 12 9 6 0 0 73 15 5855
2011 Shift worker 39 38 11 6 4 0 0 78 11 3869
2011 Non-shift worker 38 37 12 8 5 0 0 75 13 6190
2008 Shift worker 34 43 12 6 4 0 0 77 11 3091
2008 Non-shift worker 35 42 11 7 5 0 0 77 12 5594

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 44 11 7 4 0 0 78 11 2066
2018 Non-shift worker 40 39 9 7 4 0 0 79 12 4106
2017 Shift worker 38 42 10 6 5 0 0 80 11 2680
2017 Non-shift worker 39 39 10 7 5 0 0 78 12 4494
2014 Shift worker 39 42 9 5 4 0 0 81 10 3423
2014 Non-shift worker 40 38 9 8 5 0 0 78 13 5852
2011 Shift worker 40 43 9 5 3 0 0 83 9 3877
2011 Non-shift worker 39 41 9 7 4 0 0 80 11 6197
2008 Shift worker 34 46 10 6 4 0 0 80 9 3094
2008 Non-shift worker 39 43 9 5 3 0 0 83 9 5593

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 17 17 22 36 1 0 24 60 2091
2018 Non-shift worker 11 24 19 21 23 1 0 36 45 4142
2017 Shift worker 6 17 15 24 36 2 0 24 61 2683
2017 Non-shift worker 10 23 18 23 23 2 0 34 48 4496
2014 Shift worker 5 16 16 24 36 2 0 22 61 3418
2014 Non-shift worker 12 26 19 21 20 2 0 39 42 5853
2011 Shift worker 6 19 18 24 31 1 0 26 56 3878
2011 Non-shift worker 14 30 19 18 16 2 1 46 35 6196
2008 Shift worker 7 23 20 24 24 2 0 31 49 3088
2008 Non-shift worker 16 34 19 17 13 2 0 51 30 5592

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 19 16 20 36 1 1 26 57 2087
2018 Non-shift worker 13 23 15 19 27 1 1 37 48 4140
2017 Shift worker 8 18 14 20 36 3 2 27 59 2682
2017 Non-shift worker 11 21 14 20 29 2 2 33 52 4496
2014 Shift worker 7 20 16 20 34 2 1 28 56 3420
2014 Non-shift worker 13 23 14 19 26 2 2 38 47 5856
2011 Shift worker 8 24 16 20 29 1 1 33 50 3875
2011 Non-shift worker 14 28 15 18 21 2 2 44 40 6195
2008 Shift worker 13 36 16 17 17 1 1 49 35 3090
2008 Non-shift worker 19 35 14 16 14 1 1 55 31 5589

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 24 16 23 30 0 0 32 53 2080
2018 Non-shift worker 23 39 14 14 10 0 0 62 24 4114
2017 Shift worker 9 26 14 24 27 0 0 34 51 2673
2017 Non-shift worker 21 40 14 14 10 0 0 61 25 4473
2014 Shift worker 6 24 16 23 30 0 0 31 53 3423
2014 Non-shift worker 19 41 14 15 12 0 0 60 26 5858
2011 Shift worker 10 27 17 22 24 0 0 37 46 3874
2011 Non-shift worker 27 39 13 11 9 0 0 67 20 6186

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 24 17 21 28 0 0 33 50 2069
2018 Non-shift worker 26 35 16 12 10 0 0 61 22 4094
2017 Shift worker 11 22 19 21 26 0 0 34 47 2673
2017 Non-shift worker 25 35 16 14 10 0 0 60 24 4475
2014 Shift worker 9 24 19 21 27 0 0 33 48 3422
2014 Non-shift worker 25 36 16 13 10 0 0 61 23 5851

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 27 21 20 21 0 0 38 41 2073
2018 Non-shift worker 24 35 18 14 9 0 0 59 23 4113
2017 Shift worker 12 28 20 20 19 0 0 41 39 2670
2017 Non-shift worker 23 35 17 15 9 0 0 59 24 4474
2014 Shift worker 11 30 21 19 19 0 0 40 39 3418
2014 Non-shift worker 24 37 17 13 9 0 0 61 22 5856
2011 Shift worker 19 37 19 14 10 1 0 57 24 3876
2011 Non-shift worker 32 39 14 9 5 1 0 72 14 6174

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 21 24 21 27 2 0 26 49 2088
2018 Non-shift worker 12 32 26 15 12 3 0 46 28 4147
2017 Shift worker 6 18 22 22 27 4 1 25 52 2683
2017 Non-shift worker 12 30 24 17 13 4 0 44 31 4490

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 29 17 19 20 0 0 44 39 2095
2018 Non-shift worker 36 34 12 10 7 0 0 71 17 4137
2017 Shift worker 13 27 16 17 26 0 0 41 43 2681
2017 Non-shift worker 34 33 11 11 10 0 0 68 21 4497
2014 Shift worker 13 27 17 20 23 0 0 40 43 3421
2014 Non-shift worker 32 34 13 11 9 0 1 67 20 5852
2011 Shift worker 15 32 16 17 19 1 0 48 37 3874
2011 Non-shift worker 37 36 11 9 6 0 1 73 16 6196

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 37 16 6 3 0 3 74 9 2095
2018 Non-shift worker 35 31 18 9 6 0 1 67 15 4144
2017 Shift worker 37 35 17 5 2 0 4 75 8 2686
2017 Non-shift worker 36 33 16 8 5 0 1 71 13 4499
2014 Shift worker 34 33 19 7 4 0 3 69 11 3422
2014 Non-shift worker 32 33 19 9 6 0 1 66 15 5858
2011 Shift worker 35 36 17 5 3 0 4 73 9 3876
2011 Non-shift worker 34 34 18 8 5 0 1 68 14 6186
2008 Shift worker 32 38 19 5 3 0 3 72 8 3090
2008 Non-shift worker 29 37 21 8 5 0 1 66 13 5593

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 22 41 36 2101
2018 Non-shift worker 32 31 36 4151
2017 Shift worker 22 41 37 2680
2017 Non-shift worker 34 30 36 4496
2014 Shift worker 21 43 36 3422
2014 Non-shift worker 32 32 36 5853
2011 Shift worker 24 42 33 3879
2011 Non-shift worker 33 35 32 6208

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 16 38 19 14 7 5 462
2018 Non-shift worker 18 28 41 4 5 5 1358
2017 Shift worker 12 29 29 16 7 7 581
2017 Non-shift worker 17 23 42 6 5 6 1517
2014 Shift worker 11 41 26 13 9999 9 712
2014 Non-shift worker 14 36 34 7 9999 8 1895
2011 Shift worker 10 49 24 10 9999 7 926
2011 Non-shift worker 19 39 30 5 9999 6 2053
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 39 17 15 11 0 0 57 26 2088
2018 Non-shift worker 36 42 11 7 4 0 0 79 11 4129
2017 Shift worker 18 35 17 14 15 1 0 53 29 2681
2017 Non-shift worker 32 41 12 9 6 0 0 73 15 4491
2014 Shift worker 17 36 18 14 13 1 0 54 28 3421
2014 Non-shift worker 33 39 13 8 6 1 0 73 14 5853
2011 Shift worker 17 38 18 13 12 1 0 56 26 3876
2011 Non-shift worker 33 42 12 7 4 1 0 76 12 6201
2008 Shift worker 27 39 16 9 8 1 0 66 17 3087
2008 Non-shift worker 40 39 11 6 4 1 0 80 9 5588

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 31 23 20 17 0 0 40 37 2089
2018 Non-shift worker 16 40 20 15 9 1 0 56 24 4132
2017 Shift worker 12 31 20 18 18 1 0 43 37 2679
2017 Non-shift worker 17 37 20 14 10 1 0 55 24 4492
2014 Shift worker 12 34 22 15 16 1 0 47 31 3422
2014 Non-shift worker 21 41 20 10 7 1 0 63 18 5858
2011 Shift worker 17 37 20 14 11 1 0 55 25 3873
2011 Non-shift worker 26 42 16 9 6 1 0 69 15 6195

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 31 28 13 5 1 1 18 53 2091
2018 Non-shift worker 17 30 32 13 6 1 1 19 48 4118
2017 Shift worker 19 27 31 13 6 2 2 19 48 2677
2017 Non-shift worker 19 29 32 12 6 1 2 18 49 4478
2014 Shift worker 18 30 33 12 4 1 1 17 50 3420
2014 Non-shift worker 19 32 31 12 5 1 2 17 52 5848
2011 Shift worker 15 29 32 14 6 1 2 21 45 3867
2011 Non-shift worker 16 29 32 14 6 1 2 20 46 6178
2008 Shift worker 12 27 35 16 6 1 2 23 41 3090
2008 Non-shift worker 12 29 35 16 6 1 1 22 41 5579

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 28 23 13 6 1 1 19 58 2084
2018 Non-shift worker 25 27 25 13 7 1 1 20 54 4111
2017 Shift worker 26 26 25 12 7 2 2 20 54 2677
2017 Non-shift worker 25 28 26 11 7 2 2 19 55 4475
2014 Shift worker 26 29 25 11 5 2 2 16 58 3417
2014 Non-shift worker 24 27 27 12 6 2 2 20 53 5849
2011 Shift worker 21 26 26 15 8 2 2 24 49 3871
2011 Non-shift worker 18 25 27 16 9 2 3 26 45 6181
2008 Shift worker 22 26 27 15 7 1 2 23 49 3089
2008 Non-shift worker 15 24 30 17 10 2 2 28 41 5569

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 28 23 11 6 2 3 18 58 2086
2018 Non-shift worker 28 27 25 11 5 1 2 17 57 4100
2017 Shift worker 23 25 24 14 6 4 5 21 52 2682
2017 Non-shift worker 28 27 24 11 6 1 3 18 58 4481
2014 Shift worker 24 27 24 13 5 3 3 19 55 3414
2014 Non-shift worker 28 27 25 11 5 2 2 16 58 5844
2011 Shift worker 17 24 26 17 7 3 5 26 45 3864
2011 Non-shift worker 21 26 28 15 7 1 3 22 49 6172
2008 Shift worker 16 24 30 17 8 2 4 26 43 3085
2008 Non-shift worker 19 25 29 17 6 2 2 25 45 5575

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 11 28 30 14 2 6 48 22 2072
2018 Non-shift worker 14 18 32 23 10 1 2 34 34 4099
2017 Shift worker 8 11 23 30 15 3 11 52 22 2665
2017 Non-shift worker 16 20 30 21 10 1 3 32 38 4458
2014 Shift worker 10 13 26 28 13 2 7 45 26 3414
2014 Non-shift worker 19 21 30 18 8 1 2 27 42 5829
2011 Shift worker 7 12 24 29 16 2 10 51 22 3861
2011 Non-shift worker 14 19 30 23 11 1 3 35 34 6170
2008 Shift worker 5 10 25 33 17 1 9 55 17 3079
2008 Non-shift worker 11 18 31 26 11 1 2 37 30 5571

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 25 19 8 5 0 1 13 67 2089
2018 Non-shift worker 30 27 23 11 7 1 1 18 58 4113
2017 Shift worker 36 24 19 11 6 1 3 18 62 2679
2017 Non-shift worker 33 25 22 10 7 1 2 17 60 4477
2014 Shift worker 38 26 20 10 4 1 2 14 66 3417
2014 Non-shift worker 30 27 24 11 6 1 2 17 58 5844
2011 Shift worker 29 25 24 12 7 1 2 20 56 3871
2011 Non-shift worker 22 25 27 14 8 1 3 23 49 6182
2008 Shift worker 22 25 25 16 9 1 3 25 49 3076
2008 Non-shift worker 17 24 29 17 9 1 3 28 43 5573

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 21 23 18 9 2 2 28 48 2079
2018 Non-shift worker 20 23 26 18 9 2 2 28 45 4095
2017 Shift worker 21 19 24 19 10 3 4 31 43 2675
2017 Non-shift worker 19 21 26 18 9 2 4 29 43 4477
2014 Shift worker 17 20 27 21 10 3 3 33 39 3418
2014 Non-shift worker 15 20 27 21 11 2 4 34 37 5842
2011 Shift worker 17 21 24 19 12 3 5 34 40 3858
2011 Non-shift worker 14 20 27 20 12 2 4 34 37 6166
2008 Shift worker 29 25 21 14 8 2 2 22 56 3088
2008 Non-shift worker 19 25 26 17 9 1 3 27 46 5578

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 25 23 11 6 2 2 17 59 2089
2018 Non-shift worker 24 27 30 10 6 1 2 17 52 4109
2017 Shift worker 26 24 27 11 6 3 4 18 53 2675
2017 Non-shift worker 24 25 28 11 6 2 3 18 52 4480
2014 Shift worker 25 26 28 11 5 2 3 17 54 3417
2014 Non-shift worker 25 26 29 11 6 2 3 17 53 5844

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 28 15 19 21 0 0 45 41 2079
2018 Non-shift worker 35 31 11 12 10 1 0 66 23 4114
2017 Shift worker 17 27 14 19 22 1 1 44 42 2681
2017 Non-shift worker 36 30 11 12 10 1 0 66 22 4489
2014 Shift worker 22 30 13 17 17 1 0 52 34 3418
2014 Non-shift worker 40 29 10 11 8 1 0 70 20 5857

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 41 18 14 11 0 0 57 26 2077
2018 Non-shift worker 38 38 10 8 4 0 0 77 13 4116
2017 Shift worker 14 40 17 16 11 0 0 54 28 2684
2017 Non-shift worker 34 40 10 10 5 0 0 74 16 4495
2014 Shift worker 16 45 16 14 9 0 0 61 23 3417
2014 Non-shift worker 38 41 9 8 4 0 0 79 12 5851

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 41 24 12 9 1 0 55 21 2081
2018 Non-shift worker 33 42 15 6 4 1 0 75 10 4116

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 32 25 9 10 4 0 54 20 2089
2018 Non-shift worker 28 37 21 6 4 3 1 68 10 4129
2017 Shift worker 19 29 24 9 12 5 2 51 23 2680
2017 Non-shift worker 26 34 21 6 6 5 1 65 13 4494
2014 Shift worker 26 32 21 7 9 4 1 61 17 3415
2014 Non-shift worker 34 34 17 5 4 6 1 73 9 5855

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 35 21 14 11 1 0 53 26 2088
2018 Non-shift worker 26 40 18 9 6 2 0 67 15 4126
2017 Shift worker 17 32 21 14 13 2 1 50 28 2681
2017 Non-shift worker 25 41 18 8 6 2 0 68 14 4496
2014 Shift worker 20 34 20 12 11 2 0 56 24 3420
2014 Non-shift worker 32 37 16 7 5 3 0 71 13 5858
2011 Shift worker 16 34 20 12 15 2 0 51 28 3870
2011 Non-shift worker 26 38 17 8 7 3 0 67 15 6187

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 33 19 16 16 0 0 50 32 2083
2018 Non-shift worker 29 39 16 9 7 0 0 68 16 4120
2017 Shift worker 17 33 16 15 19 0 0 50 34 2681
2017 Non-shift worker 28 39 15 11 8 0 0 67 18 4500
2014 Shift worker 20 34 15 15 16 0 0 54 31 3421
2014 Non-shift worker 34 37 14 9 6 0 0 71 15 5854
2011 Shift worker 20 37 16 13 13 0 0 57 26 3871
2011 Non-shift worker 32 39 14 8 7 0 0 72 14 6162
2008 Shift worker 18 35 16 14 16 1 0 54 30 3091
2008 Non-shift worker 31 40 13 9 7 0 0 71 16 5595

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 26 22 19 24 2 1 34 44 2088
2018 Non-shift worker 18 33 19 13 11 4 2 54 26 4122
2017 Shift worker 9 23 19 20 23 3 2 35 45 2686
2017 Non-shift worker 21 30 17 13 12 4 3 56 26 4492
2014 Shift worker 14 28 19 17 17 3 2 45 36 3419
2014 Non-shift worker 28 31 16 10 9 4 3 63 20 5859

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 38 18 15 13 1 0 54 28 2090
2018 Non-shift worker 25 39 16 11 7 2 1 66 18 4139
2017 Shift worker 20 38 16 13 11 2 0 59 24 2675
2017 Non-shift worker 30 39 13 9 6 3 1 71 15 4490
2014 Shift worker 23 38 14 13 10 2 0 63 23 3418
2014 Non-shift worker 33 37 12 9 5 3 1 73 14 5858
2011 Shift worker 24 36 15 12 10 3 1 62 23 3867
2011 Non-shift worker 33 36 12 8 6 3 1 73 15 6179
2008 Shift worker 20 37 16 12 10 3 1 60 23 3093
2008 Non-shift worker 32 36 12 9 6 3 1 71 16 5586

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 29 24 18 18 1 0 40 36 2081
2018 Non-shift worker 20 37 23 11 8 1 0 57 19 4134

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 22 16 19 31 2 0 33 51 2089
2018 Non-shift worker 13 23 20 17 20 6 1 39 40 4137
2017 Shift worker 12 23 13 20 27 4 1 37 49 2680
2017 Non-shift worker 14 21 18 18 19 7 3 38 41 4489
2014 Shift worker 10 24 14 19 29 3 0 35 50 3420
2014 Non-shift worker 13 21 18 17 19 9 2 39 41 5858
2011 Shift worker 10 21 15 21 27 4 1 33 51 3878
2011 Non-shift worker 14 23 18 16 17 10 3 42 38 6186

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 30 70 2096
2018 Non-shift worker 18 82 4147

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 54 621
2018 Non-shift worker 53 729

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 72 621
2018 Non-shift worker 64 729

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 621
2018 Non-shift worker 10 729

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 621
2018 Non-shift worker 2 729

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 621
2018 Non-shift worker 3 729

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 621
2018 Non-shift worker 6 729

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 621
2018 Non-shift worker 3 729

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 620
2018 Non-shift worker 36 731

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 620
2018 Non-shift worker 38 731

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 620
2018 Non-shift worker 50 731

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 620
2018 Non-shift worker 40 731

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 620
2018 Non-shift worker 36 731

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 63 620
2018 Non-shift worker 49 731

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 620
2018 Non-shift worker 36 731

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 620
2018 Non-shift worker 2 731

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 620
2018 Non-shift worker 8 731

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 620
2018 Non-shift worker 9 731

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 62 620
2018 Non-shift worker 52 731

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 620
2018 Non-shift worker 24 731

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 620
2018 Non-shift worker 13 731

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 623
2018 Non-shift worker 55 733

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 623
2018 Non-shift worker 26 733

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 623
2018 Non-shift worker 8 733

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 623
2018 Non-shift worker 19 733

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 623
2018 Non-shift worker 9 733

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 623
2018 Non-shift worker 9 733

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 623
2018 Non-shift worker 14 733

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 623
2018 Non-shift worker 11 733

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 623
2018 Non-shift worker 25 733

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 525
2018 Non-shift worker 9 671

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 525
2018 Non-shift worker 14 671

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 525
2018 Non-shift worker 9 671

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 525
2018 Non-shift worker 6 671

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 525
2018 Non-shift worker 10 671

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 525
2018 Non-shift worker 11 671

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 525
2018 Non-shift worker 10 671

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 525
2018 Non-shift worker 12 671

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 525
2018 Non-shift worker 9 671

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 525
2018 Non-shift worker 31 671

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 525
2018 Non-shift worker 9 671

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 53 525
2018 Non-shift worker 46 671

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 525
2018 Non-shift worker 2 671

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 70 525
2018 Non-shift worker 59 671

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 525
2018 Non-shift worker 5 671

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 525
2018 Non-shift worker 11 671

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 15 23 16 28 8 2 25 49 2094
2018 Non-shift worker 11 17 24 11 12 19 5 38 30 4132
2017 Shift worker 8 15 21 13 23 15 4 29 45 2688
2017 Non-shift worker 11 16 23 10 12 21 6 38 30 4498
2014 Shift worker 9 16 23 13 19 16 4 31 40 3420
2014 Non-shift worker 12 16 22 8 9 25 8 42 26 5852

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 24 22 17 23 3 0 36 41 2093
2018 Non-shift worker 19 30 23 11 10 7 1 53 22 4135
2017 Shift worker 11 24 22 15 20 7 1 38 38 2682
2017 Non-shift worker 18 28 23 10 11 9 1 51 23 4494
2014 Shift worker 12 25 23 15 17 8 1 41 34 3419
2014 Non-shift worker 18 27 23 8 8 14 2 53 19 5853
2011 Shift worker 16 35 21 12 11 4 0 54 24 3871
2011 Non-shift worker 26 37 18 8 5 6 0 67 14 6197

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 19 81 2093
2018 Non-shift worker 11 89 4135

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 402
2018 Non-shift worker 33 445

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 79 402
2018 Non-shift worker 80 445

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 1 402
2018 Non-shift worker 4 445

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 402
2018 Non-shift worker 2 445

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 402
2018 Non-shift worker 6 445

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 402
2018 Non-shift worker 4 445

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 402
2018 Non-shift worker 10 445

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 401
2018 Non-shift worker 25 442

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 401
2018 Non-shift worker 16 442

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 401
2018 Non-shift worker 16 442

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 401
2018 Non-shift worker 7 442

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 401
2018 Non-shift worker 20 442

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 401
2018 Non-shift worker 36 442

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 401
2018 Non-shift worker 2 442

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 401
2018 Non-shift worker 2 442

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 401
2018 Non-shift worker 7 442

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 401
2018 Non-shift worker 20 442

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 401
2018 Non-shift worker 21 442

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 401
2018 Non-shift worker 16 442

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 403
2018 Non-shift worker 31 443

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 403
2018 Non-shift worker 15 443

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 403
2018 Non-shift worker 4 443

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 403
2018 Non-shift worker 18 443

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 403
2018 Non-shift worker 5 443

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 403
2018 Non-shift worker 8 443

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 403
2018 Non-shift worker 8 443

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 403
2018 Non-shift worker 8 443

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 403
2018 Non-shift worker 50 443

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 351
2018 Non-shift worker 6 409

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 351
2018 Non-shift worker 10 409

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 351
2018 Non-shift worker 2 409

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 351
2018 Non-shift worker 3 409

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 1 351
2018 Non-shift worker 3 409

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 351
2018 Non-shift worker 2 409

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 351
2018 Non-shift worker 5 409

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 351
2018 Non-shift worker 9 409

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 351
2018 Non-shift worker 9 409

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 351
2018 Non-shift worker 27 409

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 351
2018 Non-shift worker 9 409

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 351
2018 Non-shift worker 44 409

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 351
2018 Non-shift worker 3 409

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 72 351
2018 Non-shift worker 65 409

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 351
2018 Non-shift worker 5 409

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 351
2018 Non-shift worker 14 409

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 17 31 11 17 12 3 31 33 2088
2018 Non-shift worker 13 18 28 6 7 24 4 43 18 4129
2017 Shift worker 10 17 27 8 13 19 5 36 29 2685
2017 Non-shift worker 13 17 25 5 6 27 6 45 17 4502
2014 Shift worker 10 18 26 8 12 22 4 38 27 3419
2014 Non-shift worker 13 16 24 4 5 31 7 46 15 5854

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 24 26 12 16 6 1 41 31 2085
2018 Non-shift worker 20 30 25 7 7 10 1 56 16 4126
2017 Shift worker 15 27 24 10 13 9 2 47 26 2683
2017 Non-shift worker 21 29 24 6 6 13 2 59 14 4487
2014 Shift worker 15 26 24 9 12 12 1 48 24 3416
2014 Non-shift worker 21 27 23 5 5 18 2 59 13 5850
2011 Shift worker 21 38 19 9 8 6 0 63 17 3868
2011 Non-shift worker 30 36 17 6 3 8 0 73 9 6176
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 32 16 9 15 1 0 60 24 2069
2018 Non-shift worker 48 28 11 6 6 1 0 77 12 4090
2017 Shift worker 27 30 17 10 14 2 0 58 25 2679
2017 Non-shift worker 48 26 12 5 7 1 0 76 12 4493

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 38 19 14 11 1 0 55 25 2085
2018 Non-shift worker 25 42 17 8 5 2 0 69 14 4141
2017 Shift worker 13 37 19 14 15 3 1 51 29 2683
2017 Non-shift worker 23 43 16 9 6 2 0 68 16 4495

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 21 17 25 28 1 0 30 53 2086
2018 Non-shift worker 16 33 19 17 14 1 0 49 32 4143
2017 Shift worker 6 23 18 22 30 1 0 29 53 2683
2017 Non-shift worker 12 33 19 19 16 2 0 45 36 4492

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 27 21 13 17 0 1 48 31 2089
2018 Non-shift worker 26 25 20 12 15 0 1 52 27 4135
2017 Shift worker 21 27 22 13 16 0 1 48 30 2679
2017 Non-shift worker 27 26 19 11 13 0 2 55 25 4484

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 29 25 15 11 0 0 48 27 2081
2018 Non-shift worker 15 26 27 17 13 0 0 42 31 4137
2017 Shift worker 21 26 23 15 14 0 1 47 29 2684
2017 Non-shift worker 16 26 26 17 14 0 1 43 31 4491

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 32 19 7 6 0 4 66 14 2056
2018 Non-shift worker 20 28 24 15 11 0 1 49 26 4105
2017 Shift worker 33 28 17 8 6 1 7 66 15 2676
2017 Non-shift worker 21 27 24 15 12 0 2 48 28 4477

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 12 19 22 39 0 0 20 61 2086
2018 Non-shift worker 14 19 24 19 22 1 1 34 42 4118
2017 Shift worker 9 13 18 21 38 0 1 22 60 2679
2017 Non-shift worker 13 19 22 20 24 1 1 32 46 4486

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 29 21 11 11 0 1 57 22 2081
2018 Non-shift worker 47 22 13 6 4 0 8 75 10 4122
2017 Shift worker 30 27 20 9 10 0 3 59 19 2677
2017 Non-shift worker 43 21 14 6 4 1 12 73 11 4485

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 20 25 17 25 0 0 33 43 2081
2018 Non-shift worker 26 27 21 13 12 0 1 53 25 4122
2017 Shift worker 12 24 25 17 21 0 0 36 39 2668
2017 Non-shift worker 26 27 23 13 9 0 1 54 23 4472

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 28 26 19 13 0 1 41 32 2084
2018 Non-shift worker 20 33 26 12 8 1 1 53 21 4133
2017 Shift worker 15 25 24 19 15 1 1 40 35 2670
2017 Non-shift worker 20 30 25 15 9 1 1 51 24 4470

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 25 24 20 16 1 1 40 36 2081
2018 Non-shift worker 15 27 27 17 12 0 1 43 30 4135
2017 Shift worker 16 25 23 17 16 1 1 42 35 2668
2017 Non-shift worker 15 26 25 19 13 1 1 42 33 4472

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 24 24 18 16 0 0 42 34 2083
2018 Non-shift worker 21 28 24 14 12 0 1 50 26 4126
2017 Shift worker 19 26 22 16 15 1 1 46 31 2674
2017 Non-shift worker 22 27 22 15 12 0 1 50 28 4474

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 26 23 16 16 0 1 44 33 2070
2018 Non-shift worker 24 30 23 14 8 0 1 55 22 4117
2017 Shift worker 20 27 22 16 13 1 1 48 30 2670
2017 Non-shift worker 25 29 22 12 8 1 2 56 22 4463

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 29 20 11 9 0 0 60 21 2069
2018 Non-shift worker 47 25 14 7 5 0 2 73 12 4114
2017 Shift worker 34 28 20 10 7 0 1 62 18 2684
2017 Non-shift worker 47 25 14 7 4 0 2 74 12 4496

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 22 12 7 9 1 3 71 17 2067
2018 Non-shift worker 62 16 9 4 4 1 5 83 8 4123

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 22 14 9 11 1 1 66 20 2083
2018 Non-shift worker 60 16 9 5 6 1 3 79 12 4126
2017 Shift worker 50 22 11 8 7 1 2 74 15 2679
2017 Non-shift worker 63 15 8 4 6 1 3 81 10 4489

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 36 16 7 5 0 0 71 12 2088
2018 Non-shift worker 48 29 13 5 4 0 1 78 9 4124
2017 Shift worker 38 34 15 7 4 0 1 73 12 2684
2017 Non-shift worker 49 29 11 5 3 0 2 80 9 4491

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 26 19 13 13 0 0 55 26 2080
2018 Non-shift worker 47 23 14 8 7 0 1 71 15 4107
2017 Shift worker 36 26 15 11 11 1 1 63 22 2678
2017 Non-shift worker 52 22 10 8 6 1 2 76 14 4492

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 10 5 2 2 0 33 86 6 2061
2018 Non-shift worker 49 13 6 2 1 0 27 86 5 4092
2017 Shift worker 46 11 5 3 2 1 33 86 6 2679
2017 Non-shift worker 50 12 6 2 2 0 28 87 5 4488

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 31 16 7 5 0 2 72 12 2074
2018 Non-shift worker 61 21 9 2 1 0 6 87 3 4095
2017 Shift worker 42 29 15 6 4 0 4 74 11 2667
2017 Non-shift worker 63 19 6 3 1 1 8 89 4 4466

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 18 5 2 3 0 3 91 5 2083
2018 Non-shift worker 66 16 7 3 4 0 3 85 8 4117
2017 Shift worker 64 19 6 2 3 1 4 88 5 2682
2017 Non-shift worker 62 19 7 4 4 1 4 85 8 4494

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 31 15 5 3 0 1 77 8 2088
2018 Non-shift worker 47 28 14 5 3 0 3 77 8 4107
2017 Shift worker 46 32 13 4 3 0 2 80 7 2678
2017 Non-shift worker 48 29 13 5 2 0 3 80 7 4487

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 27 39 17 8 0 0 36 25 2098
2018 Non-shift worker 11 29 37 16 7 0 0 40 22 4154
2017 Shift worker 8 26 38 18 9 0 0 34 28 2686
2017 Non-shift worker 10 27 39 16 8 0 0 37 24 4500

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 24 38 16 6 0 0 23 39 2074
2018 Non-shift worker 12 22 39 19 8 0 0 28 34 4096
2017 Shift worker 13 24 37 18 7 0 0 25 37 2676
2017 Non-shift worker 11 23 39 18 8 0 1 27 34 4492
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 32 20 8 8 3 0 29 71 2092
2018 Non-shift worker 38 26 16 8 9 3 1 40 60 4158
2017 Shift worker 30 31 18 7 7 8 1 33 67 2687
2017 Non-shift worker 41 25 15 7 6 6 1 44 56 4500

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 1423
2018 Non-shift worker 18 2419
2017 Shift worker 21 1645
2017 Non-shift worker 17 2323

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 1423
2018 Non-shift worker 29 2419
2017 Shift worker 29 1645
2017 Non-shift worker 27 2323

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 1423
2018 Non-shift worker 21 2419
2017 Shift worker 28 1645
2017 Non-shift worker 18 2323

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 1423
2018 Non-shift worker 54 2419
2017 Shift worker 55 1645
2017 Non-shift worker 53 2323

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 1423
2018 Non-shift worker 6 2419
2017 Shift worker 6 1645
2017 Non-shift worker 5 2323

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 1423
2018 Non-shift worker 32 2419

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 1423
2018 Non-shift worker 27 2419
2017 Shift worker 26 1645
2017 Non-shift worker 32 2323

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 8 50 17 10 4 12 1321
2018 Non-shift worker 7 48 18 10 4 13 2253
2017 Shift worker 9 58 16 6 3 7 1603
2017 Non-shift worker 10 57 15 8 3 8 2256

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 52 48 1404
2018 Non-shift worker 37 63 2396

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 15 10 7 9 2 9 71 18 2081
2018 Non-shift worker 47 13 11 8 10 1 8 67 20 4132

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 24 19 16 23 2 7 37 43 1408
2018 Non-shift worker 10 20 17 18 27 1 6 33 49 2414
2017 Shift worker 8 23 21 15 21 2 9 36 41 1661
2017 Non-shift worker 10 20 17 16 26 2 10 34 47 2345

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 19 19 15 25 4 12 31 47 1409
2018 Non-shift worker 6 13 17 15 30 3 16 23 56 2411
2017 Shift worker 6 17 21 14 23 3 17 28 46 1658
2017 Non-shift worker 4 13 16 14 27 4 21 23 55 2340
Report a problem or mistake on this page
Date modified: