2018 Public Service Employee Survey Results by Theme for Northwest New Brunswick District - District Director and Edmundston Area

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Canada Border Services Agency 25 41 13 11 9 0 0 66 21 6227
2018 Regions 22 43 13 12 10 0 0 64 22 3566
2018 Atlantic Region 23 43 15 9 10 0 0 66 19 254
2018 Northwest New Brunswick District - District Director and Edmundston Area 16 59 12 6 6 0 0 75 12 17

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Canada Border Services Agency 17 32 16 17 18 0 0 49 35 6224
2018 Regions 12 31 16 19 22 0 0 43 41 3561
2018 Atlantic Region 16 32 13 18 21 0 0 48 39 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 36 27 0 20 0 0 53 20 16

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Canada Border Services Agency 44 37 10 6 3 0 0 81 9 6198
2018 Regions 43 37 10 6 4 0 0 80 10 3537
2018 Atlantic Region 48 35 8 6 3 0 0 84 9 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 54 39 0 0 7 0 0 93 7 15

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Canada Border Services Agency 31 41 14 9 5 0 0 72 14 6234
2018 Regions 30 42 14 8 5 0 0 72 13 3571
2018 Atlantic Region 38 41 10 6 5 0 0 79 11 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 51 29 13 7 0 0 0 80 7 16

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Canada Border Services Agency 16 27 22 18 18 0 0 43 35 6228
2018 Regions 14 28 23 17 18 0 0 42 35 3561
2018 Atlantic Region 17 33 21 14 14 1 0 51 28 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 34 19 12 6 0 0 63 19 17

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Canada Border Services Agency 15 28 20 19 18 0 0 44 37 6210
2018 Regions 13 29 20 20 19 0 0 42 39 3547
2018 Atlantic Region 17 32 19 16 16 0 0 49 32 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 34 12 12 12 0 0 63 25 17

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Canada Border Services Agency 18 22 20 18 18 3 0 42 37 6239
2018 Regions 16 23 21 18 18 3 0 40 38 3567
2018 Atlantic Region 21 24 17 19 17 2 0 46 37 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 22 28 19 12 19 0 0 50 31 17
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Canada Border Services Agency 33 31 14 10 10 1 0 65 20 6189
2018 Regions 29 31 16 11 11 1 0 61 23 3540
2018 Atlantic Region 33 29 13 13 11 1 0 62 24 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 24 29 27 0 20 0 0 53 20 16

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Canada Border Services Agency 30 33 13 12 10 0 0 64 22 6172
2018 Regions 26 33 15 14 12 0 0 59 26 3530
2018 Atlantic Region 31 31 12 15 11 0 0 62 26 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 24 29 27 0 20 0 0 53 20 16

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Canada Border Services Agency 35 28 14 11 11 0 0 64 22 6198
2018 Regions 30 29 16 11 13 0 0 60 24 3543
2018 Atlantic Region 35 27 12 13 12 0 0 62 26 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 24 29 20 13 13 0 0 53 27 16

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Canada Border Services Agency 15 26 19 16 19 5 0 43 37 6267
2018 Regions 13 24 19 16 23 4 0 38 41 3590
2018 Atlantic Region 14 26 14 15 26 5 0 43 43 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 24 23 20 0 27 7 0 50 29 16

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Canada Border Services Agency 12 22 17 20 27 1 0 35 48 6254
2018 Regions 10 20 17 21 31 1 0 30 53 3577
2018 Atlantic Region 13 23 16 17 31 0 0 36 48 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 10 27 7 33 7 0 29 43 16

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Canada Border Services Agency 8 18 18 23 30 3 0 27 54 6238
2018 Regions 7 16 17 24 34 2 0 23 59 3574
2018 Atlantic Region 9 17 18 22 33 2 0 26 56 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 13 13 20 20 27 7 0 29 50 16

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Canada Border Services Agency 8 21 16 23 30 2 0 30 54 6257
2018 Regions 7 20 16 23 33 2 0 27 57 3580
2018 Atlantic Region 8 16 16 24 34 2 0 24 59 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 16 7 27 27 7 0 36 57 16
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Canada Border Services Agency 16 29 17 18 19 0 0 45 37 6254
2018 Regions 12 27 18 20 23 0 0 39 44 3579
2018 Atlantic Region 15 29 15 20 21 0 0 44 41 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 16 37 21 6 19 0 0 54 25 17

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Canada Border Services Agency 20 38 16 16 10 0 0 57 26 6267
2018 Regions 17 38 18 16 11 0 0 55 28 3586
2018 Atlantic Region 22 38 14 16 10 0 0 60 27 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 35 37 15 12 0 0 0 72 12 17

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Canada Border Services Agency 8 17 17 20 30 7 2 27 54 6214
2018 Regions 5 15 16 21 36 5 1 21 62 3554
2018 Atlantic Region 6 17 16 19 36 5 0 24 59 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 11 20 16 20 33 0 0 31 53 16

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Canada Border Services Agency 28 33 15 13 11 0 0 61 24 6202
2018 Regions 23 33 16 15 13 0 0 56 28 3548
2018 Atlantic Region 28 29 16 14 13 0 0 57 27 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 43 20 0 20 0 0 60 20 16

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Canada Border Services Agency 18 31 18 17 11 1 4 52 29 1191
2018 Regions 16 33 18 21 12 0 1 49 33 587
2018 Atlantic Region 37 29 16 12 5 0 2 68 16 48

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Canada Border Services Agency 13 40 12 21 13 0 0 53 35 6271
2018 Regions 10 42 10 23 15 0 0 52 38 3591
2018 Atlantic Region 13 41 12 24 11 0 0 54 35 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 10 40 12 37 0 0 0 50 37 17

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Canada Border Services Agency 35 40 12 8 5 0 0 76 13 6245
2018 Regions 36 41 11 7 5 0 0 77 12 3576
2018 Atlantic Region 48 34 6 6 6 0 0 82 12 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 57 23 7 0 13 0 0 80 13 16

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Canada Border Services Agency 38 41 9 7 4 0 0 79 12 6198
2018 Regions 37 42 10 7 4 0 0 79 12 3543
2018 Atlantic Region 45 38 7 6 4 0 0 83 10 254
2018 Northwest New Brunswick District - District Director and Edmundston Area 54 28 0 12 6 0 0 81 19 17

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Canada Border Services Agency 9 22 18 22 28 1 0 32 50 6257
2018 Regions 7 20 18 23 31 1 0 27 54 3576
2018 Atlantic Region 10 22 17 21 29 1 0 32 51 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 27 3 20 27 7 0 47 50 16

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Canada Border Services Agency 11 22 16 20 30 1 1 33 51 6250
2018 Regions 8 21 16 21 32 1 1 29 54 3574
2018 Atlantic Region 11 21 12 20 34 1 0 33 54 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 29 33 7 13 0 0 47 20 16

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Canada Border Services Agency 17 34 14 17 17 0 0 51 34 6220
2018 Regions 12 31 16 19 22 0 0 43 41 3561
2018 Atlantic Region 18 35 13 15 19 0 0 53 34 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 36 20 7 20 0 0 53 27 16

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Canada Border Services Agency 20 31 17 15 17 0 0 51 32 6188
2018 Regions 15 28 17 18 21 0 0 44 39 3538
2018 Atlantic Region 24 31 14 14 18 0 0 55 32 254
2018 Northwest New Brunswick District - District Director and Edmundston Area 31 29 27 0 13 0 0 60 13 16

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Canada Border Services Agency 20 32 19 16 13 0 0 51 29 6212
2018 Regions 16 30 20 17 16 0 0 46 33 3554
2018 Atlantic Region 24 32 18 13 12 0 0 56 26 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 26 21 39 7 7 0 0 47 14 15

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Canada Border Services Agency 10 28 25 17 17 2 0 39 35 6259
2018 Regions 7 25 25 19 21 2 0 33 41 3577
2018 Atlantic Region 12 30 21 16 20 1 0 42 36 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 29 33 0 20 0 0 47 20 16

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Canada Border Services Agency 28 32 14 13 12 0 0 61 25 6258
2018 Regions 22 32 16 15 15 0 0 54 30 3583
2018 Atlantic Region 27 33 13 13 13 0 0 60 27 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 16 46 19 6 12 0 0 63 19 17

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Canada Border Services Agency 35 33 17 8 5 0 1 69 13 6264
2018 Regions 35 34 17 8 4 0 2 70 13 3583
2018 Atlantic Region 41 39 12 5 1 0 2 81 6 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 53 40 7 0 0 0 0 93 0 16

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Canada Border Services Agency 29 35 36 6277
2018 Regions 25 39 36 3593
2018 Atlantic Region 19 45 36 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 19 69 12 17

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Canada Border Services Agency 18 30 35 7 6 5 1824
2018 Regions 18 34 27 9 7 5 910
2018 Atlantic Region 11 33 39 10 2 6 48
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Canada Border Services Agency 30 41 13 10 7 0 0 71 16 6243
2018 Regions 24 41 15 12 8 0 0 65 20 3576
2018 Atlantic Region 26 45 15 9 4 0 0 72 14 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 31 63 0 0 7 0 0 93 7 16

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Canada Border Services Agency 14 36 21 17 12 1 0 50 29 6245
2018 Regions 12 35 21 19 13 0 0 47 32 3575
2018 Atlantic Region 11 38 23 17 10 0 0 49 27 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 11 56 20 0 13 0 0 67 13 16

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Canada Border Services Agency 19 31 31 13 5 1 1 19 50 6234
2018 Regions 19 30 31 13 5 1 1 19 50 3578
2018 Atlantic Region 14 31 37 14 5 0 0 18 45 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 13 40 16 24 7 0 0 31 53 16

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Canada Border Services Agency 26 27 24 13 7 1 1 20 55 6218
2018 Regions 25 28 25 13 7 1 1 20 54 3559
2018 Atlantic Region 26 32 26 11 3 0 0 15 59 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 13 36 33 11 7 0 0 17 49 16

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Canada Border Services Agency 28 27 24 11 6 2 2 18 57 6211
2018 Regions 25 28 25 13 6 2 2 19 55 3560
2018 Atlantic Region 23 29 32 10 4 2 2 14 53 252
2018 Northwest New Brunswick District - District Director and Edmundston Area 21 29 43 0 7 0 0 7 50 15

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Canada Border Services Agency 12 16 30 26 12 1 3 39 30 6196
2018 Regions 9 13 30 30 13 1 4 45 23 3552
2018 Atlantic Region 4 8 30 42 14 0 1 57 12 254
2018 Northwest New Brunswick District - District Director and Edmundston Area 13 0 33 40 13 0 0 53 13 16

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Canada Border Services Agency 34 26 22 10 6 1 1 16 62 6227
2018 Regions 36 26 21 9 6 1 1 16 63 3566
2018 Atlantic Region 25 28 28 13 6 0 0 19 53 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 27 27 27 7 13 0 0 20 53 16

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Canada Border Services Agency 22 22 25 18 9 2 2 28 46 6199
2018 Regions 21 22 26 18 10 1 2 29 44 3552
2018 Atlantic Region 15 22 30 21 11 0 1 32 37 253
2018 Northwest New Brunswick District - District Director and Edmundston Area 20 10 31 7 33 0 0 40 29 16

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Canada Border Services Agency 27 26 27 11 6 1 2 17 55 6223
2018 Regions 27 27 26 11 6 1 2 17 56 3570
2018 Atlantic Region 22 27 30 14 5 1 1 20 50 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 13 40 40 0 0 7 0 0 57 16

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Canada Border Services Agency 28 30 12 15 14 1 0 58 29 6218
2018 Regions 22 30 14 17 17 0 0 53 33 3555
2018 Atlantic Region 27 24 13 17 18 0 0 52 35 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 37 20 29 7 7 0 0 57 13 16

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Canada Border Services Agency 30 39 13 11 7 0 0 70 17 6218
2018 Regions 24 42 14 12 8 0 0 65 20 3554
2018 Atlantic Region 23 43 12 13 8 0 0 66 21 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 11 49 13 20 7 0 0 60 27 16

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Canada Border Services Agency 26 42 18 8 6 1 0 68 14 6222
2018 Regions 20 42 21 9 7 1 0 63 16 3558
2018 Atlantic Region 21 45 16 9 8 1 0 67 17 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 31 36 20 7 7 0 0 67 13 16

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Canada Border Services Agency 25 35 22 7 6 3 1 63 14 6243
2018 Regions 23 34 24 8 7 3 1 59 16 3573
2018 Atlantic Region 24 34 25 9 6 2 0 60 15 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 35 37 21 6 0 0 0 72 6 17

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Canada Border Services Agency 23 38 19 11 8 2 0 62 19 6239
2018 Regions 20 37 21 12 9 1 0 57 21 3566
2018 Atlantic Region 24 33 25 9 7 2 0 58 17 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 35 40 19 6 0 0 0 75 6 17

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Canada Border Services Agency 25 37 17 11 10 0 0 61 21 6228
2018 Regions 21 36 18 13 12 0 0 57 25 3566
2018 Atlantic Region 24 35 16 12 12 0 0 60 25 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 35 40 12 0 12 0 0 75 12 17

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Canada Border Services Agency 14 30 20 15 16 3 2 46 33 6235
2018 Regions 10 29 21 17 19 2 1 41 37 3567
2018 Atlantic Region 11 27 22 18 21 1 1 39 39 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 20 36 13 13 0 0 37 27 16

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Canada Border Services Agency 21 39 17 12 9 1 1 62 22 6253
2018 Regions 20 40 16 13 10 1 0 60 23 3580
2018 Atlantic Region 23 40 15 12 9 1 0 64 21 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 24 36 27 7 7 0 0 60 13 16

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Canada Border Services Agency 17 34 23 13 12 1 0 51 25 6239
2018 Regions 14 33 24 15 14 0 0 47 29 3566
2018 Atlantic Region 16 36 24 11 12 0 0 52 24 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 43 27 0 13 0 0 60 13 16

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Canada Border Services Agency 12 23 18 17 24 5 1 37 44 6250
2018 Regions 11 24 17 19 26 3 0 36 46 3577
2018 Atlantic Region 15 23 16 16 28 2 1 39 45 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 20 33 7 20 3 0 38 27 16

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Canada Border Services Agency 22 78 6268
2018 Regions 25 75 3589
2018 Atlantic Region 25 75 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 31 69 17

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Canada Border Services Agency 53 1360
2018 Regions 55 882
2018 Atlantic Region 51 63

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Canada Border Services Agency 68 1360
2018 Regions 69 882
2018 Atlantic Region 77 63

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Canada Border Services Agency 9 1360
2018 Regions 8 882
2018 Atlantic Region 9 63

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Canada Border Services Agency 5 1360
2018 Regions 6 882

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Canada Border Services Agency 4 1360
2018 Regions 3 882
2018 Atlantic Region 0 63

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Canada Border Services Agency 19 1360
2018 Regions 25 882
2018 Atlantic Region 25 63

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Canada Border Services Agency 3 1360
2018 Regions 2 882

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Canada Border Services Agency 42 1361
2018 Regions 44 882
2018 Atlantic Region 38 63

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Canada Border Services Agency 39 1361
2018 Regions 38 882
2018 Atlantic Region 39 63

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Canada Border Services Agency 50 1361
2018 Regions 50 882
2018 Atlantic Region 52 63

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Canada Border Services Agency 42 1361
2018 Regions 43 882
2018 Atlantic Region 46 63

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Canada Border Services Agency 35 1361
2018 Regions 36 882
2018 Atlantic Region 40 63

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Canada Border Services Agency 55 1361
2018 Regions 60 882
2018 Atlantic Region 56 63

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Canada Border Services Agency 40 1361
2018 Regions 43 882
2018 Atlantic Region 42 63

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Canada Border Services Agency 3 1361
2018 Regions 3 882

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Canada Border Services Agency 11 1361
2018 Regions 13 882
2018 Atlantic Region 20 63

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Canada Border Services Agency 12 1361
2018 Regions 13 882
2018 Atlantic Region 8 63

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Canada Border Services Agency 57 1361
2018 Regions 60 882
2018 Atlantic Region 65 63

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Canada Border Services Agency 29 1361
2018 Regions 31 882
2018 Atlantic Region 30 63

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Canada Border Services Agency 15 1361
2018 Regions 16 882
2018 Atlantic Region 19 63

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Canada Border Services Agency 50 1366
2018 Regions 47 886
2018 Atlantic Region 50 63

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Canada Border Services Agency 27 1366
2018 Regions 28 886
2018 Atlantic Region 30 63

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Canada Border Services Agency 6 1366
2018 Regions 6 886
2018 Atlantic Region 8 63

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Canada Border Services Agency 23 1366
2018 Regions 25 886
2018 Atlantic Region 32 63

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Canada Border Services Agency 9 1366
2018 Regions 9 886
2018 Atlantic Region 11 63

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Canada Border Services Agency 12 1366
2018 Regions 14 886
2018 Atlantic Region 9 63

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Canada Border Services Agency 14 1366
2018 Regions 14 886
2018 Atlantic Region 12 63

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Canada Border Services Agency 11 1366
2018 Regions 11 886
2018 Atlantic Region 16 63

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Canada Border Services Agency 28 1366
2018 Regions 29 886
2018 Atlantic Region 28 63

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Canada Border Services Agency 9 1206
2018 Regions 9 763
2018 Atlantic Region 15 57

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Canada Border Services Agency 14 1206
2018 Regions 12 763
2018 Atlantic Region 12 57

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Canada Border Services Agency 9 1206
2018 Regions 9 763
2018 Atlantic Region 9 57

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Canada Border Services Agency 6 1206
2018 Regions 6 763

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Canada Border Services Agency 8 1206
2018 Regions 7 763
2018 Atlantic Region 9 57

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Canada Border Services Agency 8 1206
2018 Regions 7 763
2018 Atlantic Region 8 57

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Canada Border Services Agency 7 1206
2018 Regions 5 763
2018 Atlantic Region 11 57

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Canada Border Services Agency 11 1206
2018 Regions 11 763
2018 Atlantic Region 11 57

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Canada Border Services Agency 9 1206
2018 Regions 7 763

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Canada Border Services Agency 37 1206
2018 Regions 40 763
2018 Atlantic Region 46 57

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Canada Border Services Agency 9 1206
2018 Regions 9 763
2018 Atlantic Region 15 57

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Canada Border Services Agency 49 1206
2018 Regions 51 763
2018 Atlantic Region 57 57

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Canada Border Services Agency 2 1206
2018 Regions 2 763

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Canada Border Services Agency 64 1206
2018 Regions 66 763
2018 Atlantic Region 69 57

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Canada Border Services Agency 4 1206
2018 Regions 4 763

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Canada Border Services Agency 12 1206
2018 Regions 13 763
2018 Atlantic Region 17 57

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Canada Border Services Agency 10 17 24 13 18 15 4 33 38 6252
2018 Regions 9 17 24 14 22 12 3 30 42 3581
2018 Atlantic Region 12 16 25 10 26 9 2 32 41 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 6 25 0 25 15 0 41 29 17

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Canada Border Services Agency 16 28 22 13 14 6 1 47 30 6254
2018 Regions 14 27 22 15 17 4 0 43 34 3577
2018 Atlantic Region 17 28 23 12 16 4 0 47 29 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 19 31 0 19 3 0 49 19 17

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Canada Border Services Agency 14 86 6253
2018 Regions 16 84 3576
2018 Atlantic Region 14 86 256

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Canada Border Services Agency 35 851
2018 Regions 37 567
2018 Atlantic Region 50 34

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Canada Border Services Agency 79 851
2018 Regions 80 567
2018 Atlantic Region 87 34

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Canada Border Services Agency 3 851
2018 Regions 2 567
2018 Atlantic Region 0 34

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Canada Border Services Agency 3 851
2018 Regions 4 567
2018 Atlantic Region 0 34

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Canada Border Services Agency 5 851
2018 Regions 4 567

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Canada Border Services Agency 14 851
2018 Regions 18 567
2018 Atlantic Region 15 34

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Canada Border Services Agency 10 851
2018 Regions 8 567

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Canada Border Services Agency 26 847
2018 Regions 24 566

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Canada Border Services Agency 18 847
2018 Regions 18 566

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Canada Border Services Agency 17 847
2018 Regions 16 566

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Canada Border Services Agency 6 847
2018 Regions 6 566

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Canada Border Services Agency 20 847
2018 Regions 19 566
2018 Atlantic Region 20 34

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Canada Border Services Agency 37 847
2018 Regions 38 566
2018 Atlantic Region 42 34

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Canada Border Services Agency 4 847
2018 Regions 4 566

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Canada Border Services Agency 2 847
2018 Regions 2 566
2018 Atlantic Region 0 34

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Canada Border Services Agency 10 847
2018 Regions 11 566
2018 Atlantic Region 18 34

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Canada Border Services Agency 24 847
2018 Regions 26 566
2018 Atlantic Region 33 34

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782
2018 Canada Border Services Agency 1 847
2018 Regions 1 566

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Canada Border Services Agency 20 847
2018 Regions 21 566
2018 Atlantic Region 24 34

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Atlantic Region 0 34

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Canada Border Services Agency 14 847
2018 Regions 12 566

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Canada Border Services Agency 31 850
2018 Regions 32 567
2018 Atlantic Region 42 34

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Canada Border Services Agency 16 850
2018 Regions 17 567
2018 Atlantic Region 24 34

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Canada Border Services Agency 4 850
2018 Regions 4 567

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Canada Border Services Agency 21 850
2018 Regions 23 567
2018 Atlantic Region 29 34

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Canada Border Services Agency 3 850
2018 Regions 3 567

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Canada Border Services Agency 10 850
2018 Regions 12 567

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Canada Border Services Agency 9 850
2018 Regions 10 567

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Canada Border Services Agency 8 850
2018 Regions 8 567

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Canada Border Services Agency 48 850
2018 Regions 46 567
2018 Atlantic Region 43 34

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Canada Border Services Agency 5 764
2018 Regions 6 497

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Canada Border Services Agency 10 764
2018 Regions 10 497

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Canada Border Services Agency 3 764
2018 Regions 3 497

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Canada Border Services Agency 3 764
2018 Regions 3 497

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051
2018 Canada Border Services Agency 2 764
2018 Regions 3 497
2018 Atlantic Region 0 31

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Canada Border Services Agency 2 764
2018 Regions 2 497
2018 Atlantic Region 0 31

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Canada Border Services Agency 4 764
2018 Regions 2 497

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Canada Border Services Agency 10 764
2018 Regions 10 497
2018 Atlantic Region 17 31

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Canada Border Services Agency 8 764
2018 Regions 7 497

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Canada Border Services Agency 30 764
2018 Regions 31 497
2018 Atlantic Region 48 31

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Canada Border Services Agency 9 764
2018 Regions 8 497

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Canada Border Services Agency 45 764
2018 Regions 44 497
2018 Atlantic Region 56 31

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Canada Border Services Agency 3 764
2018 Regions 3 497

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Canada Border Services Agency 69 764
2018 Regions 71 497
2018 Atlantic Region 65 31

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Canada Border Services Agency 5 764
2018 Regions 5 497

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Canada Border Services Agency 14 764
2018 Regions 13 497

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Canada Border Services Agency 12 18 29 8 11 20 4 38 24 6243
2018 Regions 11 18 30 9 13 16 3 36 27 3577
2018 Atlantic Region 13 16 31 6 15 16 2 36 26 259
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 12 34 0 12 12 0 47 14 17

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Canada Border Services Agency 18 28 26 9 10 8 1 50 21 6237
2018 Regions 17 27 26 10 12 6 1 47 24 3572
2018 Atlantic Region 17 33 24 6 11 8 0 55 19 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 37 21 0 12 0 0 66 12 17
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Canada Border Services Agency 40 29 13 7 9 1 0 70 16 6185
2018 Regions 36 31 14 7 11 1 0 67 18 3539
2018 Atlantic Region 41 28 13 5 12 1 0 69 17 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 24 29 27 0 20 0 0 53 20 16

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Canada Border Services Agency 22 41 18 10 7 1 0 64 18 6251
2018 Regions 21 40 18 12 8 1 0 62 20 3573
2018 Atlantic Region 23 39 17 13 7 1 0 63 20 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 35 34 12 12 6 0 0 69 19 17

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Canada Border Services Agency 13 29 18 20 19 1 0 42 40 6254
2018 Regions 11 27 17 21 22 1 0 39 44 3572
2018 Atlantic Region 15 33 15 16 20 1 0 49 37 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 34 12 12 12 0 0 63 25 17

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Canada Border Services Agency 24 26 21 13 16 0 1 51 29 6251
2018 Regions 26 28 20 11 14 0 1 55 25 3577
2018 Atlantic Region 48 29 12 5 5 0 1 77 11 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 44 33 20 0 0 0 3 79 0 16

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Canada Border Services Agency 17 27 26 17 13 0 0 44 29 6245
2018 Regions 17 28 26 17 12 0 0 45 29 3575
2018 Atlantic Region 26 35 24 11 4 0 0 61 15 253
2018 Northwest New Brunswick District - District Director and Edmundston Area 13 40 17 16 13 0 0 53 29 16

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Canada Border Services Agency 24 29 22 12 9 0 3 55 22 6188
2018 Regions 28 30 21 10 7 0 3 60 18 3531
2018 Atlantic Region 39 38 15 5 2 0 1 77 7 248
2018 Northwest New Brunswick District - District Director and Edmundston Area 40 24 3 20 7 0 7 68 29 16

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Canada Border Services Agency 12 16 22 20 28 0 1 29 49 6231
2018 Regions 11 15 21 20 33 0 1 26 53 3564
2018 Atlantic Region 16 16 22 26 20 0 0 32 46 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 7 20 20 20 33 0 0 27 53 16

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Canada Border Services Agency 40 25 16 7 7 0 6 68 15 6230
2018 Regions 37 26 16 8 8 0 5 66 16 3568
2018 Atlantic Region 40 28 17 9 4 0 2 69 14 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 20 27 20 33 0 0 0 47 33 16

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Canada Border Services Agency 21 24 23 14 17 0 1 46 31 6230
2018 Regions 18 23 23 16 20 0 1 41 36 3566
2018 Atlantic Region 19 24 28 13 15 0 0 43 29 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 17 29 33 13 7 0 0 47 20 16

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Canada Border Services Agency 17 31 26 15 10 1 1 49 25 6243
2018 Regions 15 30 27 16 11 0 1 46 27 3569
2018 Atlantic Region 21 30 24 13 12 0 0 51 25 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 31 31 12 19 6 0 0 63 25 17

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Canada Border Services Agency 14 27 26 18 14 0 1 42 32 6242
2018 Regions 14 27 26 18 14 0 1 41 33 3568
2018 Atlantic Region 17 29 27 14 12 0 1 47 26 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 25 31 25 6 12 0 0 56 19 17

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Canada Border Services Agency 20 27 24 16 13 0 1 47 29 6235
2018 Regions 19 27 24 16 13 0 1 46 30 3564
2018 Atlantic Region 21 34 20 13 13 0 0 54 26 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 35 21 31 6 6 0 0 56 12 17

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Canada Border Services Agency 22 28 23 15 11 0 1 51 26 6213
2018 Regions 19 27 23 16 14 0 1 47 30 3546
2018 Atlantic Region 24 28 24 16 8 0 0 52 24 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 35 44 3 6 12 0 0 79 19 17

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Canada Border Services Agency 41 26 16 8 7 0 1 68 15 6209
2018 Regions 37 27 17 10 8 0 1 65 17 3541
2018 Atlantic Region 48 23 14 9 5 0 1 71 14 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 72 12 3 6 6 0 0 85 12 17

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Canada Border Services Agency 56 18 10 5 6 1 4 78 11 6216
2018 Regions 53 19 11 6 7 1 4 75 14 3555
2018 Atlantic Region 63 16 7 4 6 1 3 83 10 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 84 6 4 0 0 0 6 96 0 17

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Canada Border Services Agency 53 18 11 6 8 1 3 74 15 6235
2018 Regions 50 19 12 7 9 1 2 72 16 3564
2018 Atlantic Region 55 16 11 6 8 1 3 73 15 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 56 25 6 0 12 0 0 81 12 17

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Canada Border Services Agency 43 32 14 6 4 0 1 76 10 6236
2018 Regions 39 34 15 6 5 0 0 74 11 3574
2018 Atlantic Region 37 34 17 7 5 0 0 71 12 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 41 34 12 0 12 0 0 75 12 17

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Canada Border Services Agency 41 24 16 10 9 0 1 65 19 6212
2018 Regions 37 25 17 11 10 0 0 62 21 3556
2018 Atlantic Region 38 25 15 10 11 1 0 64 21 256
2018 Northwest New Brunswick District - District Director and Edmundston Area 29 46 6 6 12 0 0 75 19 17

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Canada Border Services Agency 49 12 6 2 2 0 29 86 6 6178
2018 Regions 46 11 6 2 2 0 33 85 6 3535
2018 Atlantic Region 44 11 6 2 1 0 36 87 5 255
2018 Northwest New Brunswick District - District Director and Edmundston Area 21 10 12 0 6 0 50 63 12 17

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Canada Border Services Agency 53 24 11 4 2 0 4 82 7 6194
2018 Regions 46 29 14 5 3 0 3 77 9 3552
2018 Atlantic Region 52 34 9 2 1 0 2 88 3 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 47 46 0 0 0 0 6 100 0 17

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Canada Border Services Agency 67 17 6 3 4 0 3 87 7 6225
2018 Regions 67 17 5 3 3 0 3 88 6 3568
2018 Atlantic Region 73 14 3 3 4 1 3 91 7 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 85 3 0 0 0 0 12 100 0 17

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Canada Border Services Agency 46 29 15 5 3 0 2 77 8 6220
2018 Regions 44 31 16 5 3 0 2 76 8 3571
2018 Atlantic Region 44 34 13 5 2 0 1 79 7 257
2018 Northwest New Brunswick District - District Director and Edmundston Area 47 28 19 6 0 0 0 75 6 17

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Canada Border Services Agency 10 28 38 16 7 0 0 39 23 6279
2018 Regions 10 28 38 17 7 0 0 38 24 3591
2018 Atlantic Region 13 33 37 12 6 0 0 46 18 259
2018 Northwest New Brunswick District - District Director and Edmundston Area 6 44 31 19 0 0 0 50 19 17

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Canada Border Services Agency 13 22 39 18 8 0 0 26 36 6196
2018 Regions 14 23 39 17 7 0 0 24 37 3536
2018 Atlantic Region 11 19 44 19 7 0 0 26 30 253
2018 Northwest New Brunswick District - District Director and Edmundston Area 20 13 56 4 7 0 0 11 33 16
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Canada Border Services Agency 35 28 17 8 8 3 1 36 64 6275
2018 Regions 36 31 16 6 7 3 1 37 63 3585
2018 Atlantic Region 48 35 11 1 2 2 0 49 51 259
2018 Northwest New Brunswick District - District Director and Edmundston Area 63 25 6 0 6 0 0 63 37 17

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Canada Border Services Agency 20 3858
2018 Regions 20 2141
2018 Atlantic Region 12 130

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Canada Border Services Agency 30 3858
2018 Regions 29 2141
2018 Atlantic Region 20 130

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Canada Border Services Agency 26 3858
2018 Regions 32 2141
2018 Atlantic Region 30 130

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Canada Border Services Agency 52 3858
2018 Regions 48 2141
2018 Atlantic Region 40 130

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Canada Border Services Agency 7 3858
2018 Regions 8 2141
2018 Atlantic Region 6 130

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Canada Border Services Agency 30 3858
2018 Regions 28 2141
2018 Atlantic Region 18 130

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Canada Border Services Agency 25 3858
2018 Regions 24 2141
2018 Atlantic Region 32 130

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Canada Border Services Agency 8 49 18 10 4 12 3586
2018 Regions 8 52 18 8 4 10 1994
2018 Atlantic Region 10 66 8 5 4 6 120

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Canada Border Services Agency 43 57 3815
2018 Regions 54 46 2110
2018 Atlantic Region 67 33 129

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Canada Border Services Agency 48 14 11 8 10 1 8 68 19 6239
2018 Regions 54 14 9 6 8 2 9 75 15 3568
2018 Atlantic Region 63 14 5 4 6 2 6 84 10 258
2018 Northwest New Brunswick District - District Director and Edmundston Area 79 12 0 0 0 0 9 100 0 17

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Canada Border Services Agency 10 22 18 17 25 2 7 34 46 3837
2018 Regions 11 25 19 16 20 2 8 40 40 2122
2018 Atlantic Region 31 29 18 6 5 2 8 67 13 131

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Canada Border Services Agency 6 15 18 15 28 3 15 26 52 3835
2018 Regions 8 18 19 14 22 3 16 31 45 2126
2018 Atlantic Region 22 20 21 7 5 3 22 55 16 129
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