2018 Public Service Employee Survey Results by Theme for Enforcement and Intelligence Operations

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	0	75	13	160671
2018	Canada Border Services Agency	25	41	13	11	9	0	66	21	6227
2018	Headquarters	29	40	13	11	8	0	69	18	2230
2018	Operations Branch	30	37	10	13	9	0	68	22	432
2018	Enforcement and Intelligence Operations	21	40	14	14	10	1	62	24	119

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Canada Border Services Agency	17	32	16	17	18	49	35	6224
2018	Headquarters	26	34	15	15	11	59	26	2229
2018	Operations Branch	21	32	16	16	15	53	31	434
2018	Enforcement and Intelligence Operations	12	29	19	23	17	41	40	120

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	0	85	5	160125
2018	Canada Border Services Agency	44	37	10	6	3	0	81	9	6198
2018	Headquarters	46	35	10	5	3	0	82	8	2229
2018	Operations Branch	49	32	11	4	3	0	82	7	433
2018	Enforcement and Intelligence Operations	41	37	14	4	3	1	79	7	120

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	0	80	9	161156
2018	Canada Border Services Agency	31	41	14	9	5	0	72	14	6234
2018	Headquarters	33	39	13	10	5	0	72	14	2228
2018	Operations Branch	34	37	12	11	6	0	71	17	432
2018	Enforcement and Intelligence Operations	24	42	13	12	8	1	67	20	119

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Canada Border Services Agency	16	27	22	18	18	0	43	35	6228
2018	Headquarters	17	25	21	19	17	1	43	36	2233
2018	Operations Branch	15	24	21	19	21	0	39	40	433
2018	Enforcement and Intelligence Operations	9	21	20	20	32	0	29	51	118

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	68	16	160146
2018	Canada Border Services Agency	15	28	20	19	18	44	37	6210
2018	Headquarters	18	28	19	18	15	47	34	2228
2018	Operations Branch	15	27	18	21	19	42	40	430
2018	Enforcement and Intelligence Operations	8	22	16	27	27	30	54	117

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	59	22	161050
2018	Canada Border Services Agency	18	22	20	18	18	3	42	37	6239
2018	Headquarters	21	22	19	18	18	3	44	36	2238
2018	Operations Branch	20	22	18	16	21	3	43	38	434
2018	Enforcement and Intelligence Operations	14	14	22	14	32	3	29	48	119

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Canada Border Services Agency	33	31	14	10	10	1	0	65	20	6189
2018	Headquarters	41	30	11	8	7	2	0	73	15	2221
2018	Operations Branch	36	30	14	9	9	2	0	67	19	429
2018	Enforcement and Intelligence Operations	27	34	20	11	5	3	0	63	17	118

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	75	14	160177
2018	Canada Border Services Agency	30	33	13	12	10	0	64	22	6172
2018	Headquarters	38	34	10	10	7	0	73	17	2216
2018	Operations Branch	32	38	10	10	9	0	70	19	431
2018	Enforcement and Intelligence Operations	24	44	13	10	8	1	68	19	119

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	0	75	13	160605
2018	Canada Border Services Agency	35	28	14	11	11	0	64	22	6198
2018	Headquarters	45	27	12	9	8	0	71	17	2228
2018	Operations Branch	39	29	13	9	9	0	68	19	431
2018	Enforcement and Intelligence Operations	31	33	18	9	8	1	65	17	118

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Canada Border Services Agency	15	26	19	16	19	5	43	37	6267
2018	Headquarters	20	29	19	15	12	5	51	29	2242
2018	Operations Branch	17	28	16	17	18	3	47	36	436
2018	Enforcement and Intelligence Operations	7	23	26	23	19	3	30	43	119

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Canada Border Services Agency	12	22	17	20	27	1	35	48	6254
2018	Headquarters	16	25	17	18	21	2	42	40	2243
2018	Operations Branch	15	21	16	18	28	1	37	47	436
2018	Enforcement and Intelligence Operations	5	19	19	21	34	2	25	56	119

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Canada Border Services Agency	8	18	18	23	30	3	27	54	6238
2018	Headquarters	11	21	20	21	23	3	33	46	2232
2018	Operations Branch	10	17	17	23	29	3	29	54	434
2018	Enforcement and Intelligence Operations	4	14	19	27	34	3	18	62	119

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Canada Border Services Agency	8	21	16	23	30	2	30	54	6257
2018	Headquarters	10	23	17	23	25	2	34	49	2241
2018	Operations Branch	9	19	14	23	33	1	29	57	434
2018	Enforcement and Intelligence Operations	3	17	14	22	40	3	21	64	119

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	0	0	60	23	161141
2018	Canada Border Services Agency	16	29	17	18	19	0	0	45	37	6254
2018	Headquarters	23	34	16	15	12	0	0	57	27	2239
2018	Operations Branch	18	32	16	16	16	0	0	51	33	434
2018	Enforcement and Intelligence Operations	11	25	20	22	20	1	1	37	42	120

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	0	71	16	161312
2018	Canada Border Services Agency	20	38	16	16	10	0	57	26	6267
2018	Headquarters	24	38	14	15	9	0	62	24	2244
2018	Operations Branch	19	39	15	15	11	0	59	26	433
2018	Enforcement and Intelligence Operations	12	33	23	15	15	2	46	30	120

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Canada Border Services Agency	8	17	17	20	30	7	2	27	54	6214
2018	Headquarters	12	20	19	17	19	11	3	37	41	2228
2018	Operations Branch	11	17	19	18	25	8	1	31	48	432
2018	Enforcement and Intelligence Operations	8	7	23	20	29	12	2	17	56	119

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	73	15	160726
2018	Canada Border Services Agency	28	33	15	13	11	0	61	24	6202
2018	Headquarters	36	35	13	9	7	0	71	16	2228
2018	Operations Branch	29	37	13	10	9	1	67	20	433
2018	Enforcement and Intelligence Operations	20	41	19	9	8	3	63	18	120

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Canada Border Services Agency	18	31	18	17	11	1	4	52	29	1191
2018	Headquarters	22	30	18	13	10	1	7	56	25	535
2018	Operations Branch	19	25	21	17	12	0	6	47	31	88
2018	Enforcement and Intelligence Operations	15	12	22	15	29	0	7	28	48	14

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	0	1	70	20	161510
2018	Canada Border Services Agency	13	40	12	21	13	0	0	53	35	6271
2018	Headquarters	17	38	14	19	11	0	1	56	30	2243
2018	Operations Branch	14	40	11	23	12	0	0	54	34	432
2018	Enforcement and Intelligence Operations	8	34	18	28	11	1	0	42	39	119

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	0	80	10	161032
2018	Canada Border Services Agency	35	40	12	8	5	0	76	13	6245
2018	Headquarters	36	39	12	9	4	0	75	13	2235
2018	Operations Branch	39	32	13	11	4	0	72	15	432
2018	Enforcement and Intelligence Operations	32	35	15	14	3	1	67	18	118

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Canada Border Services Agency	38	41	9	7	4	79	12	6198
2018	Headquarters	41	38	9	8	4	79	11	2223
2018	Operations Branch	41	33	11	11	4	73	15	428
2018	Enforcement and Intelligence Operations	37	31	11	15	5	69	20	118

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	53	28	161004
2018	Canada Border Services Agency	9	22	18	22	28	1	32	50	6257
2018	Headquarters	12	26	17	21	23	1	38	44	2245
2018	Operations Branch	10	20	16	25	28	1	30	53	435
2018	Enforcement and Intelligence Operations	3	16	20	28	33	1	19	61	119

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Canada Border Services Agency	11	22	16	20	30	1	1	33	51	6250
2018	Headquarters	15	23	14	19	26	1	2	39	47	2240
2018	Operations Branch	13	21	13	18	31	1	1	35	51	433
2018	Enforcement and Intelligence Operations	7	17	17	22	33	2	1	25	57	117

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	0	65	21	160686
2018	Canada Border Services Agency	17	34	14	17	17	0	51	34	6220
2018	Headquarters	26	39	12	14	9	0	65	23	2229
2018	Operations Branch	22	37	12	18	11	0	59	29	435
2018	Enforcement and Intelligence Operations	17	32	13	26	12	1	48	38	120

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	0	66	18	160340
2018	Canada Border Services Agency	20	31	17	15	17	0	51	32	6188
2018	Headquarters	28	36	15	10	10	0	64	20	2220
2018	Operations Branch	24	35	15	12	14	0	59	26	432
2018	Enforcement and Intelligence Operations	16	25	28	14	15	1	42	30	119

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	0	67	18	160685
2018	Canada Border Services Agency	20	32	19	16	13	0	51	29	6212
2018	Headquarters	26	34	16	14	9	0	61	23	2226
2018	Operations Branch	24	32	17	16	10	1	56	27	434
2018	Enforcement and Intelligence Operations	16	25	25	20	12	1	42	33	119

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	57	20	161226
2018	Canada Border Services Agency	10	28	25	17	17	2	39	35	6259
2018	Headquarters	14	34	24	14	11	3	49	26	2246
2018	Operations Branch	11	31	25	18	14	1	42	32	435
2018	Enforcement and Intelligence Operations	3	29	29	26	12	0	33	38	119

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Canada Border Services Agency	28	32	14	13	12	0	61	25	6258
2018	Headquarters	40	33	11	9	6	0	73	16	2238
2018	Operations Branch	31	34	13	13	8	1	66	21	433
2018	Enforcement and Intelligence Operations	25	34	20	11	10	1	59	21	119

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	0	1	70	13	161699
2018	Canada Border Services Agency	35	33	17	8	5	0	1	69	13	6264
2018	Headquarters	35	32	18	9	6	0	0	67	15	2244
2018	Operations Branch	33	35	16	8	7	1	1	68	15	433
2018	Enforcement and Intelligence Operations	29	36	21	5	9	1	0	65	14	119

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Canada Border Services Agency	29	35	36	6277
2018	Headquarters	35	27	37	2245
2018	Operations Branch	38	28	34	435
2018	Enforcement and Intelligence Operations	47	22	31	119

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Canada Border Services Agency	18	30	35	7	6	5	1824
2018	Headquarters	16	27	46	3	4	5	805
2018	Operations Branch	11	36	40	4	4	4	165
2018	Enforcement and Intelligence Operations	14	23	50	5	0	7	56

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	84	7	161313
2018	Canada Border Services Agency	30	41	13	10	7	71	16	6243
2018	Headquarters	40	41	10	6	4	80	10	2233
2018	Operations Branch	41	37	11	7	4	78	12	434
2018	Enforcement and Intelligence Operations	30	43	16	6	5	73	11	120

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Canada Border Services Agency	14	36	21	17	12	1	50	29	6245
2018	Headquarters	16	39	20	15	9	1	56	24	2237
2018	Operations Branch	15	37	19	16	13	0	52	29	434
2018	Enforcement and Intelligence Operations	10	28	27	20	14	0	38	35	118

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Canada Border Services Agency	19	31	31	13	5	1	1	19	50	6234
2018	Headquarters	19	32	30	12	6	0	1	18	51	2227
2018	Operations Branch	17	33	30	13	5	0	1	18	51	431
2018	Enforcement and Intelligence Operations	23	32	28	13	3	1	1	16	56	117

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Canada Border Services Agency	26	27	24	13	7	1	1	20	55	6218
2018	Headquarters	29	27	23	12	7	1	1	19	57	2228
2018	Operations Branch	30	27	23	12	7	1	1	19	57	430
2018	Enforcement and Intelligence Operations	36	28	21	9	4	2	1	13	66	115

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Canada Border Services Agency	28	27	24	11	6	2	2	18	57	6211
2018	Headquarters	32	28	23	9	5	1	2	15	62	2222
2018	Operations Branch	29	26	24	10	6	1	3	16	58	431
2018	Enforcement and Intelligence Operations	31	34	21	6	3	2	2	10	68	117

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Canada Border Services Agency	12	16	30	26	12	1	3	39	30	6196
2018	Headquarters	18	21	31	18	9	1	2	28	40	2216
2018	Operations Branch	18	19	31	19	10	0	2	30	39	429
2018	Enforcement and Intelligence Operations	22	20	31	18	8	1	0	27	42	116

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Canada Border Services Agency	34	26	22	10	6	1	1	16	62	6227
2018	Headquarters	32	27	22	10	6	1	2	17	61	2228
2018	Operations Branch	33	26	21	11	6	1	1	18	60	431
2018	Enforcement and Intelligence Operations	41	26	19	8	4	1	1	12	68	118

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Canada Border Services Agency	22	22	25	18	9	2	2	28	46	6199
2018	Headquarters	25	24	24	16	7	2	2	24	50	2218
2018	Operations Branch	22	26	26	16	6	2	2	23	50	429
2018	Enforcement and Intelligence Operations	26	26	26	16	3	2	1	20	53	116

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Canada Border Services Agency	27	26	27	11	6	1	2	17	55	6223
2018	Headquarters	27	26	28	10	6	1	2	16	55	2225
2018	Operations Branch	25	26	30	10	6	1	2	17	53	432
2018	Enforcement and Intelligence Operations	27	29	34	4	3	2	1	7	58	117

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Canada Border Services Agency	28	30	12	15	14	1	58	29	6218
2018	Headquarters	38	29	11	12	10	1	68	22	2231
2018	Operations Branch	32	29	11	13	13	1	62	27	431
2018	Enforcement and Intelligence Operations	27	26	16	17	13	2	53	30	118

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	0	81	11	160773
2018	Canada Border Services Agency	30	39	13	11	7	0	70	17	6218
2018	Headquarters	42	35	10	8	4	0	78	12	2231
2018	Operations Branch	36	35	12	12	4	0	71	16	430
2018	Enforcement and Intelligence Operations	38	28	21	9	3	1	67	12	118

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Canada Border Services Agency	26	42	18	8	6	1	68	14	6222
2018	Headquarters	37	40	12	7	3	1	78	10	2234
2018	Operations Branch	32	38	16	8	4	1	71	13	432
2018	Enforcement and Intelligence Operations	25	38	23	8	5	2	64	13	119

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	0	78	7	160822
2018	Canada Border Services Agency	25	35	22	7	6	3	1	63	14	6243
2018	Headquarters	30	37	20	5	4	4	0	69	10	2234
2018	Operations Branch	25	36	23	7	5	4	0	64	12	432
2018	Enforcement and Intelligence Operations	25	28	28	6	6	6	1	57	13	119

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	0	78	9	160801
2018	Canada Border Services Agency	23	38	19	11	8	2	0	62	19	6239
2018	Headquarters	28	41	15	9	5	2	0	70	15	2236
2018	Operations Branch	23	40	17	11	8	1	0	64	19	434
2018	Enforcement and Intelligence Operations	18	35	21	12	10	3	1	55	23	119

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	0	81	9	160659
2018	Canada Border Services Agency	25	37	17	11	10	0	61	21	6228
2018	Headquarters	31	37	16	9	6	1	69	15	2229
2018	Operations Branch	25	37	18	12	7	1	62	20	430
2018	Enforcement and Intelligence Operations	15	33	25	18	9	1	48	27	117

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Canada Border Services Agency	14	30	20	15	16	3	2	46	33	6235
2018	Headquarters	21	32	18	11	10	4	3	57	23	2234
2018	Operations Branch	17	32	16	14	14	4	3	53	30	433
2018	Enforcement and Intelligence Operations	15	27	17	20	11	8	2	47	35	119

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Canada Border Services Agency	21	39	17	12	9	1	1	62	22	6253
2018	Headquarters	24	38	17	11	7	2	1	64	19	2239
2018	Operations Branch	20	40	17	12	9	1	1	61	22	433
2018	Enforcement and Intelligence Operations	15	37	24	16	6	2	1	53	23	119

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Canada Border Services Agency	17	34	23	13	12	1	51	25	6239
2018	Headquarters	21	36	22	12	8	1	58	20	2242
2018	Operations Branch	17	38	22	13	9	1	56	23	432
2018	Enforcement and Intelligence Operations	12	33	30	15	9	1	45	25	118

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Canada Border Services Agency	12	23	18	17	24	5	1	37	44	6250
2018	Headquarters	13	20	20	16	20	8	2	37	40	2240
2018	Operations Branch	12	18	20	18	26	5	0	32	47	435
2018	Enforcement and Intelligence Operations	6	17	16	20	34	8	0	24	58	119

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Canada Border Services Agency	22	78	6268
2018	Headquarters	17	83	2240
2018	Operations Branch	19	81	433
2018	Enforcement and Intelligence Operations	18	82	118

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Canada Border Services Agency	53	1360
2018	Headquarters	52	372
2018	Operations Branch	47	80

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Canada Border Services Agency	68	1360
2018	Headquarters	64	372
2018	Operations Branch	66	80

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Canada Border Services Agency	9	1360
2018	Headquarters	10	372
2018	Operations Branch	9	80
2018	Enforcement and Intelligence Operations	0	21

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Canada Border Services Agency	5	1360
2018	Headquarters	1	372
2018	Enforcement and Intelligence Operations	0	21

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Canada Border Services Agency	4	1360
2018	Headquarters	5	372
2018	Operations Branch	6	80
2018	Enforcement and Intelligence Operations	0	21

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Canada Border Services Agency	19	1360
2018	Headquarters	4	372
2018	Operations Branch	8	80

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Canada Border Services Agency	3	1360
2018	Headquarters	4	372

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Canada Border Services Agency	42	1361
2018	Headquarters	33	374
2018	Operations Branch	34	80
2018	Enforcement and Intelligence Operations	24	21

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Canada Border Services Agency	39	1361
2018	Headquarters	40	374
2018	Operations Branch	35	80
2018	Enforcement and Intelligence Operations	57	21

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Canada Border Services Agency	50	1361
2018	Headquarters	51	374
2018	Operations Branch	51	80
2018	Enforcement and Intelligence Operations	58	21

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Canada Border Services Agency	42	1361
2018	Headquarters	40	374
2018	Operations Branch	38	80
2018	Enforcement and Intelligence Operations	34	21

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Canada Border Services Agency	35	1361
2018	Headquarters	35	374
2018	Operations Branch	28	80
2018	Enforcement and Intelligence Operations	32	21

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Canada Border Services Agency	55	1361
2018	Headquarters	45	374
2018	Operations Branch	41	80
2018	Enforcement and Intelligence Operations	29	21

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Canada Border Services Agency	40	1361
2018	Headquarters	33	374
2018	Operations Branch	34	80
2018	Enforcement and Intelligence Operations	24	21

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Canada Border Services Agency	3	1361
2018	Operations Branch	0	80
2018	Enforcement and Intelligence Operations	0	21

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Canada Border Services Agency	11	1361
2018	Headquarters	8	374
2018	Operations Branch	16	80

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Canada Border Services Agency	12	1361
2018	Headquarters	8	374
2018	Operations Branch	13	80

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Canada Border Services Agency	57	1361
2018	Headquarters	50	374
2018	Operations Branch	49	80
2018	Enforcement and Intelligence Operations	57	21

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Canada Border Services Agency	29	1361
2018	Headquarters	25	374
2018	Operations Branch	21	80

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Canada Border Services Agency	15	1361
2018	Headquarters	13	374
2018	Operations Branch	15	80

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Canada Border Services Agency	50	1366
2018	Headquarters	59	374
2018	Operations Branch	63	80
2018	Enforcement and Intelligence Operations	52	21

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Canada Border Services Agency	27	1366
2018	Headquarters	26	374
2018	Operations Branch	30	80
2018	Enforcement and Intelligence Operations	29	21

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Canada Border Services Agency	6	1366
2018	Headquarters	7	374
2018	Enforcement and Intelligence Operations	0	21

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Canada Border Services Agency	23	1366
2018	Headquarters	17	374
2018	Operations Branch	24	80
2018	Enforcement and Intelligence Operations	24	21

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Canada Border Services Agency	9	1366
2018	Headquarters	9	374
2018	Operations Branch	13	80

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Canada Border Services Agency	12	1366
2018	Headquarters	7	374
2018	Operations Branch	8	80

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Canada Border Services Agency	14	1366
2018	Headquarters	14	374
2018	Operations Branch	18	80

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Canada Border Services Agency	11	1366
2018	Headquarters	11	374
2018	Operations Branch	13	80

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Canada Border Services Agency	28	1366
2018	Headquarters	23	374
2018	Operations Branch	24	80

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Canada Border Services Agency	9	1206
2018	Headquarters	10	350
2018	Operations Branch	8	74

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Canada Border Services Agency	14	1206
2018	Headquarters	17	350
2018	Operations Branch	16	74

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Canada Border Services Agency	9	1206
2018	Headquarters	9	350
2018	Operations Branch	8	74

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Canada Border Services Agency	6	1206
2018	Headquarters	6	350
2018	Operations Branch	7	74
2018	Enforcement and Intelligence Operations	0	19

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Canada Border Services Agency	8	1206
2018	Headquarters	11	350
2018	Operations Branch	11	74

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Canada Border Services Agency	8	1206
2018	Headquarters	13	350
2018	Enforcement and Intelligence Operations	0	19

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Canada Border Services Agency	7	1206
2018	Headquarters	14	350
2018	Operations Branch	17	74

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Canada Border Services Agency	11	1206
2018	Headquarters	11	350
2018	Operations Branch	9	74

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Canada Border Services Agency	9	1206
2018	Headquarters	12	350
2018	Operations Branch	11	74
2018	Enforcement and Intelligence Operations	0	19

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Canada Border Services Agency	37	1206
2018	Headquarters	32	350
2018	Operations Branch	38	74
2018	Enforcement and Intelligence Operations	27	19

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Canada Border Services Agency	9	1206
2018	Headquarters	10	350
2018	Operations Branch	11	74

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Canada Border Services Agency	49	1206
2018	Headquarters	46	350
2018	Operations Branch	45	74
2018	Enforcement and Intelligence Operations	37	19

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Canada Border Services Agency	2	1206
2018	Headquarters	2	350

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Canada Border Services Agency	64	1206
2018	Headquarters	59	350
2018	Operations Branch	59	74
2018	Enforcement and Intelligence Operations	68	19

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Canada Border Services Agency	4	1206
2018	Headquarters	5	350
2018	Enforcement and Intelligence Operations	0	19

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Canada Border Services Agency	12	1206
2018	Headquarters	8	350
2018	Operations Branch	14	74

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Canada Border Services Agency	10	17	24	13	18	15	4	33	38	6252
2018	Headquarters	11	16	24	10	11	21	6	38	30	2239
2018	Operations Branch	9	17	26	13	15	18	4	32	35	433
2018	Enforcement and Intelligence Operations	4	15	31	15	13	16	5	25	35	117

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Canada Border Services Agency	16	28	22	13	14	6	1	47	30	6254
2018	Headquarters	19	28	23	11	9	9	1	52	22	2241
2018	Operations Branch	16	27	25	13	12	7	0	47	27	433
2018	Enforcement and Intelligence Operations	11	21	33	13	14	9	0	35	29	118

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Canada Border Services Agency	14	86	6253
2018	Headquarters	10	90	2239
2018	Operations Branch	15	85	431
2018	Enforcement and Intelligence Operations	8	92	116

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Canada Border Services Agency	35	851
2018	Headquarters	31	218
2018	Operations Branch	28	62

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Canada Border Services Agency	79	851
2018	Headquarters	80	218
2018	Operations Branch	82	62

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Canada Border Services Agency	3	851
2018	Headquarters	6	218
2018	Enforcement and Intelligence Operations	0	10

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Canada Border Services Agency	3	851
2018	Enforcement and Intelligence Operations	0	10

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Canada Border Services Agency	5	851
2018	Headquarters	5	218

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Canada Border Services Agency	14	851
2018	Headquarters	3	218
2018	Enforcement and Intelligence Operations	0	10

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Canada Border Services Agency	10	851
2018	Headquarters	13	218
2018	Operations Branch	11	62

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Canada Border Services Agency	26	847
2018	Headquarters	30	215
2018	Operations Branch	28	61

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Canada Border Services Agency	18	847
2018	Headquarters	19	215
2018	Operations Branch	15	61

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Canada Border Services Agency	17	847
2018	Headquarters	18	215
2018	Operations Branch	17	61

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Canada Border Services Agency	6	847
2018	Headquarters	6	215

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Canada Border Services Agency	20	847
2018	Headquarters	21	215
2018	Operations Branch	17	61
2018	Enforcement and Intelligence Operations	0	10

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Canada Border Services Agency	37	847
2018	Headquarters	40	215
2018	Operations Branch	46	61

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Canada Border Services Agency	4	847
2018	Headquarters	5	215
2018	Enforcement and Intelligence Operations	0	10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Canada Border Services Agency	2	847

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Canada Border Services Agency	10	847
2018	Headquarters	8	215
2018	Operations Branch	10	61
2018	Enforcement and Intelligence Operations	0	10

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Canada Border Services Agency	24	847
2018	Headquarters	20	215
2018	Operations Branch	25	61

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Canada Border Services Agency	1	847
2018	Headquarters	0	215
2018	Operations Branch	0	61
2018	Enforcement and Intelligence Operations	0	10

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Canada Border Services Agency	20	847
2018	Headquarters	18	215
2018	Operations Branch	12	61
2018	Enforcement and Intelligence Operations	0	10

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	Total responses
2018	Public Service	11783
2018	Operations Branch	61
2018	Enforcement and Intelligence Operations	10

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Canada Border Services Agency	14	847
2018	Headquarters	18	215
2018	Operations Branch	23	61

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Canada Border Services Agency	31	850
2018	Headquarters	27	217
2018	Operations Branch	20	62

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Canada Border Services Agency	16	850
2018	Headquarters	13	217
2018	Operations Branch	21	62

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Canada Border Services Agency	4	850
2018	Headquarters	2	217
2018	Enforcement and Intelligence Operations	0	10

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Canada Border Services Agency	21	850
2018	Headquarters	16	217
2018	Operations Branch	16	62

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Canada Border Services Agency	3	850
2018	Headquarters	5	217

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Canada Border Services Agency	10	850
2018	Headquarters	5	217

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Canada Border Services Agency	9	850
2018	Headquarters	6	217
2018	Enforcement and Intelligence Operations	0	10

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Canada Border Services Agency	8	850
2018	Headquarters	9	217
2018	Operations Branch	16	62

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Canada Border Services Agency	48	850
2018	Headquarters	55	217
2018	Operations Branch	55	62
2018	Enforcement and Intelligence Operations	51	10

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Canada Border Services Agency	5	764
2018	Headquarters	3	206

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Canada Border Services Agency	10	764
2018	Headquarters	10	206
2018	Operations Branch	10	59

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Canada Border Services Agency	3	764

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Canada Border Services Agency	3	764

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Canada Border Services Agency	2	764

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Canada Border Services Agency	2	764
2018	Operations Branch	0	59

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Canada Border Services Agency	4	764
2018	Headquarters	10	206
2018	Operations Branch	13	59

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Canada Border Services Agency	10	764
2018	Headquarters	11	206

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Canada Border Services Agency	8	764
2018	Headquarters	10	206
2018	Operations Branch	9	59

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Canada Border Services Agency	30	764
2018	Headquarters	30	206
2018	Operations Branch	26	59

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Canada Border Services Agency	9	764
2018	Headquarters	13	206

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Canada Border Services Agency	45	764
2018	Headquarters	49	206
2018	Operations Branch	44	59

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Canada Border Services Agency	3	764
2018	Headquarters	3	206

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Canada Border Services Agency	69	764
2018	Headquarters	67	206
2018	Operations Branch	68	59

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Canada Border Services Agency	5	764
2018	Headquarters	2	206
2018	Operations Branch	0	59

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Canada Border Services Agency	14	764
2018	Headquarters	14	206
2018	Operations Branch	22	59

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Canada Border Services Agency	12	18	29	8	11	20	4	38	24	6243
2018	Headquarters	12	17	28	5	7	26	5	42	17	2235
2018	Operations Branch	8	18	32	6	10	23	3	35	22	430
2018	Enforcement and Intelligence Operations	3	16	38	7	9	22	5	27	21	116

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Canada Border Services Agency	18	28	26	9	10	8	1	50	21	6237
2018	Headquarters	20	28	25	7	7	12	1	55	16	2236
2018	Operations Branch	17	29	27	8	11	9	0	50	20	433
2018	Enforcement and Intelligence Operations	12	25	32	6	13	12	0	42	21	117

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Canada Border Services Agency	40	29	13	7	9	1	70	16	6185
2018	Headquarters	50	27	11	6	6	1	77	12	2220
2018	Operations Branch	43	29	11	6	7	2	74	14	432
2018	Enforcement and Intelligence Operations	35	39	10	10	4	3	75	15	120

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Canada Border Services Agency	22	41	18	10	7	1	64	18	6251
2018	Headquarters	24	41	18	8	5	2	67	14	2241
2018	Operations Branch	25	43	16	8	6	0	69	15	433
2018	Enforcement and Intelligence Operations	19	45	19	11	6	0	64	17	118

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Canada Border Services Agency	13	29	18	20	19	1	42	40	6254
2018	Headquarters	16	31	20	17	14	2	48	32	2246
2018	Operations Branch	13	27	20	17	22	1	40	40	434
2018	Enforcement and Intelligence Operations	9	24	20	18	27	2	34	46	119

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Canada Border Services Agency	24	26	21	13	16	1	51	29	6251
2018	Headquarters	21	22	22	15	20	1	43	35	2240
2018	Operations Branch	18	28	17	14	23	0	46	37	432
2018	Enforcement and Intelligence Operations	24	26	14	14	21	0	51	35	118

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	0	1	45	27	161255
2018	Canada Border Services Agency	17	27	26	17	13	0	0	44	29	6245
2018	Headquarters	16	25	27	17	14	0	0	41	31	2236
2018	Operations Branch	15	26	27	17	14	0	1	41	32	432
2018	Enforcement and Intelligence Operations	14	25	26	20	14	1	0	40	35	118

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Canada Border Services Agency	24	29	22	12	9	0	3	55	22	6188
2018	Headquarters	18	27	25	17	13	0	1	45	30	2226
2018	Operations Branch	19	29	23	13	15	0	1	49	28	427
2018	Enforcement and Intelligence Operations	18	26	22	13	19	1	1	45	32	115

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Canada Border Services Agency	12	16	22	20	28	0	1	29	49	6231
2018	Headquarters	13	19	25	20	22	0	1	32	42	2233
2018	Operations Branch	11	24	23	18	23	1	1	35	42	433
2018	Enforcement and Intelligence Operations	6	26	18	17	32	1	0	32	50	118

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Canada Border Services Agency	40	25	16	7	7	0	6	68	15	6230
2018	Headquarters	44	23	15	6	5	1	6	72	12	2228
2018	Operations Branch	42	24	16	6	6	0	5	70	13	427
2018	Enforcement and Intelligence Operations	41	25	11	7	5	2	8	74	14	116

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	0	1	58	20	161068
2018	Canada Border Services Agency	21	24	23	14	17	0	1	46	31	6230
2018	Headquarters	26	27	22	12	11	0	1	54	24	2233
2018	Operations Branch	21	27	22	15	13	0	1	49	28	431
2018	Enforcement and Intelligence Operations	21	28	18	21	10	1	2	50	32	118

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Canada Border Services Agency	17	31	26	15	10	1	1	49	25	6243
2018	Headquarters	20	32	25	12	9	0	1	53	22	2235
2018	Operations Branch	18	32	24	14	10	0	1	50	25	435
2018	Enforcement and Intelligence Operations	15	29	27	15	12	1	0	45	27	119

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Canada Border Services Agency	14	27	26	18	14	0	1	42	32	6242
2018	Headquarters	14	26	26	19	13	0	1	41	32	2235
2018	Operations Branch	15	25	28	18	13	1	0	41	31	432
2018	Enforcement and Intelligence Operations	13	23	25	20	16	2	1	38	37	118

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	19	160624
2018	Canada Border Services Agency	20	27	24	16	13	0	1	47	29	6235
2018	Headquarters	20	27	24	16	13	0	1	47	29	2233
2018	Operations Branch	19	27	25	13	15	0	1	46	29	433
2018	Enforcement and Intelligence Operations	13	32	19	12	21	2	2	46	34	119

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	18	160191
2018	Canada Border Services Agency	22	28	23	15	11	1	51	26	6213
2018	Headquarters	26	31	22	12	8	1	57	20	2231
2018	Operations Branch	27	29	22	13	8	1	57	21	432
2018	Enforcement and Intelligence Operations	26	22	26	12	12	2	49	25	119

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	0	2	76	10	160099
2018	Canada Border Services Agency	41	26	16	8	7	0	1	68	15	6209
2018	Headquarters	48	25	14	6	5	0	2	74	11	2234
2018	Operations Branch	44	25	18	5	5	0	2	71	10	435
2018	Enforcement and Intelligence Operations	42	23	24	3	3	1	3	68	7	119

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Canada Border Services Agency	56	18	10	5	6	1	4	78	11	6216
2018	Headquarters	64	16	9	3	3	1	4	85	6	2228
2018	Operations Branch	62	19	9	3	3	1	4	85	6	430
2018	Enforcement and Intelligence Operations	55	21	12	3	2	3	3	82	5	118

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Canada Border Services Agency	53	18	11	6	8	1	3	74	15	6235
2018	Headquarters	60	16	9	5	6	1	3	80	11	2232
2018	Operations Branch	56	21	9	4	7	1	3	80	11	433
2018	Enforcement and Intelligence Operations	53	19	14	2	6	2	4	77	8	119

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Canada Border Services Agency	43	32	14	6	4	1	76	10	6236
2018	Headquarters	50	28	12	5	4	1	79	9	2230
2018	Operations Branch	51	28	13	5	3	1	79	8	432
2018	Enforcement and Intelligence Operations	54	28	14	2	2	1	82	3	119

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Canada Border Services Agency	41	24	16	10	9	1	65	19	6212
2018	Headquarters	48	23	14	8	7	1	71	15	2225
2018	Operations Branch	44	24	17	9	6	1	68	15	431
2018	Enforcement and Intelligence Operations	38	28	18	9	5	1	67	14	119

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	26	88	4	159765
2018	Canada Border Services Agency	49	12	6	2	2	29	86	6	6178
2018	Headquarters	51	14	6	2	1	25	87	5	2217
2018	Operations Branch	50	13	7	3	1	26	86	5	431
2018	Enforcement and Intelligence Operations	50	8	8	3	0	31	85	4	119

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	6	86	4	160250
2018	Canada Border Services Agency	53	24	11	4	2	4	82	7	6194
2018	Headquarters	65	18	8	2	1	6	89	3	2216
2018	Operations Branch	61	19	11	2	1	6	85	3	429
2018	Enforcement and Intelligence Operations	57	18	9	3	1	12	85	5	117

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Canada Border Services Agency	67	17	6	3	4	0	3	87	7	6225
2018	Headquarters	68	15	7	3	3	1	3	87	6	2228
2018	Operations Branch	74	13	6	2	1	0	4	90	4	430
2018	Enforcement and Intelligence Operations	72	11	4	2	3	0	8	90	5	118

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Canada Border Services Agency	46	29	15	5	3	2	77	8	6220
2018	Headquarters	50	27	13	5	3	3	79	8	2221
2018	Operations Branch	51	26	13	5	3	3	79	8	432
2018	Enforcement and Intelligence Operations	49	25	15	4	2	4	78	6	119

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	0	45	19	161633
2018	Canada Border Services Agency	10	28	38	16	7	0	39	23	6279
2018	Headquarters	11	28	38	15	6	0	40	22	2249
2018	Operations Branch	11	28	38	16	7	0	39	23	434
2018	Enforcement and Intelligence Operations	12	27	39	14	8	1	39	22	119

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Canada Border Services Agency	13	22	39	18	8	26	36	6196
2018	Headquarters	12	21	38	19	9	28	33	2229
2018	Operations Branch	14	22	36	18	10	28	36	430
2018	Enforcement and Intelligence Operations	15	23	36	20	7	26	38	116

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Canada Border Services Agency	35	28	17	8	8	3	1	36	64	6275
2018	Headquarters	32	23	19	12	12	1	1	33	67	2252
2018	Operations Branch	28	24	17	12	16	1	1	29	71	435
2018	Enforcement and Intelligence Operations	35	19	18	12	11	3	3	37	63	120

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Canada Border Services Agency	20	3858
2018	Headquarters	18	1462
2018	Operations Branch	19	301
2018	Enforcement and Intelligence Operations	21	71

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Canada Border Services Agency	30	3858
2018	Headquarters	33	1462
2018	Operations Branch	37	301
2018	Enforcement and Intelligence Operations	34	71

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Canada Border Services Agency	26	3858
2018	Headquarters	18	1462
2018	Operations Branch	17	301
2018	Enforcement and Intelligence Operations	19	71

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Canada Border Services Agency	52	3858
2018	Headquarters	61	1462
2018	Operations Branch	67	301
2018	Enforcement and Intelligence Operations	58	71

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Canada Border Services Agency	7	3858
2018	Headquarters	6	1462
2018	Operations Branch	7	301
2018	Enforcement and Intelligence Operations	7	71

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Canada Border Services Agency	30	3858
2018	Headquarters	35	1462
2018	Operations Branch	39	301
2018	Enforcement and Intelligence Operations	38	71

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Canada Border Services Agency	25	3858
2018	Headquarters	26	1462
2018	Operations Branch	22	301
2018	Enforcement and Intelligence Operations	27	71

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Canada Border Services Agency	8	49	18	10	4	12	3586
2018	Headquarters	7	43	18	12	4	17	1370
2018	Operations Branch	8	38	18	14	3	19	282
2018	Enforcement and Intelligence Operations	12	36	24	9	5	15	66

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Canada Border Services Agency	43	57	3815
2018	Headquarters	25	75	1454
2018	Operations Branch	25	75	297
2018	Enforcement and Intelligence Operations	26	74	69

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Canada Border Services Agency	48	14	11	8	10	1	8	68	19	6239
2018	Headquarters	37	14	15	12	14	1	8	55	28	2236
2018	Operations Branch	37	13	17	13	13	0	8	54	28	434
2018	Enforcement and Intelligence Operations	43	9	13	15	13	1	7	57	30	119

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Canada Border Services Agency	10	22	18	17	25	2	7	34	46	3837
2018	Headquarters	7	17	15	19	35	1	5	26	58	1463
2018	Operations Branch	6	17	13	19	38	1	5	25	61	301
2018	Enforcement and Intelligence Operations	0	20	11	25	39	1	3	21	67	71

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Canada Border Services Agency	6	15	18	15	28	3	15	26	52	3835
2018	Headquarters	4	11	14	16	38	3	14	18	65	1457
2018	Operations Branch	4	9	14	15	43	3	11	15	68	299
2018	Enforcement and Intelligence Operations	1	8	18	16	43	3	10	11	68	70

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Enforcement and Intelligence Operations

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored