2018 Public Service Employee Survey Results by Theme for the Canada School of Public Service by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 44 15 7 3 0 0 75 11 56
2018 Does not provide services to public 37 38 11 8 5 0 0 75 14 405
2017 Provides services to public 23 46 15 7 9 0 0 68 17 54
2017 Does not provide services to public 41 39 11 6 3 0 0 80 9 336
2014 Provides services to public 27 47 16 5 5 0 0 75 9 107
2014 Does not provide services to public 40 38 10 8 4 0 0 79 12 442
2011 Provides services to public 33 42 12 6 8 0 0 75 13 166
2011 Does not provide services to public 33 40 12 10 5 0 0 74 14 526
2008 Provides services to public 41 42 8 2 6 1 1 85 8 157
2008 Does not provide services to public 37 43 9 8 4 0 0 80 11 425

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 36 18 7 3 0 0 72 10 57
2018 Does not provide services to public 38 34 13 10 5 0 0 71 15 406
2017 Provides services to public 19 48 15 12 7 0 0 67 19 53
2017 Does not provide services to public 38 33 12 10 7 0 1 72 17 335

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 39 18 0 3 0 0 79 3 56
2018 Does not provide services to public 50 31 12 4 3 0 0 81 7 402
2017 Provides services to public 45 41 9 4 2 0 0 86 5 54
2017 Does not provide services to public 54 36 8 3 0 0 0 90 3 336
2014 Provides services to public 57 31 9 0 2 0 1 89 2 107
2014 Does not provide services to public 67 22 7 2 1 0 0 89 3 443
2011 Provides services to public 60 27 9 2 1 0 0 87 4 168
2011 Does not provide services to public 55 34 8 3 1 0 0 89 3 525

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 43 16 0 5 0 0 79 5 57
2018 Does not provide services to public 39 39 11 8 3 0 0 78 10 407
2017 Provides services to public 28 44 13 13 2 0 0 72 15 54
2017 Does not provide services to public 44 39 12 4 1 0 0 83 5 335
2014 Provides services to public 31 45 15 4 4 0 1 77 8 107
2014 Does not provide services to public 44 38 10 5 3 0 0 83 7 443
2011 Provides services to public 40 39 10 6 6 0 0 79 12 166
2011 Does not provide services to public 36 44 10 8 2 0 0 80 10 526
2008 Provides services to public 45 41 6 3 4 1 1 87 7 158
2008 Does not provide services to public 42 42 7 7 3 0 0 84 9 426

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 29 26 0 3 0 0 70 3 57
2018 Does not provide services to public 30 33 19 10 7 1 0 63 17 402
2017 Provides services to public 22 36 20 11 11 0 0 58 22 54
2017 Does not provide services to public 26 33 19 11 9 2 0 60 20 335
2014 Provides services to public 15 41 17 11 11 3 3 59 23 107
2014 Does not provide services to public 26 32 20 12 8 2 0 59 20 443
2011 Provides services to public 17 25 26 17 14 1 0 42 31 166
2011 Does not provide services to public 15 24 24 19 17 1 0 39 36 524

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 29 25 3 2 0 0 70 5 57
2018 Does not provide services to public 30 37 15 12 5 0 0 67 18 402
2017 Provides services to public 19 41 20 17 4 0 0 60 20 54
2017 Does not provide services to public 27 37 18 11 6 0 1 65 18 336
2014 Provides services to public 16 48 15 8 9 1 3 67 18 107
2014 Does not provide services to public 29 35 17 13 6 0 0 65 19 443
2011 Provides services to public 17 35 20 14 13 1 0 53 27 166
2011 Does not provide services to public 17 28 24 19 11 0 0 46 31 525
2008 Provides services to public 31 24 21 15 9 0 0 55 24 158
2008 Does not provide services to public 18 33 19 17 12 1 0 51 29 427

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 23 27 7 5 2 0 60 12 57
2018 Does not provide services to public 28 24 20 13 10 5 0 54 24 401
2017 Provides services to public 15 28 19 20 9 9 0 47 32 54
2017 Does not provide services to public 27 28 13 17 9 3 2 58 27 336
2014 Provides services to public 18 26 21 8 17 7 2 49 28 107
2014 Does not provide services to public 26 26 19 12 11 5 0 55 24 443
2011 Provides services to public 15 26 17 16 19 7 0 44 37 166
2011 Does not provide services to public 17 21 20 18 18 5 1 41 37 525
2008 Provides services to public 29 22 16 13 15 4 1 54 29 158
2008 Does not provide services to public 19 24 20 16 16 5 0 45 34 427
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 38 12 0 0 0 0 88 0 55
2018 Does not provide services to public 48 28 11 6 3 3 1 78 10 402
2017 Provides services to public 42 34 11 6 2 6 0 80 8 54
2017 Does not provide services to public 50 28 12 6 2 2 1 80 8 336
2014 Provides services to public 42 28 13 4 4 7 2 77 9 107
2014 Does not provide services to public 50 31 9 4 4 2 0 83 8 443
2011 Provides services to public 38 31 16 5 7 3 0 71 13 167
2011 Does not provide services to public 37 33 15 8 4 1 1 72 12 524
2008 Provides services to public 41 32 15 5 4 3 1 75 10 158
2008 Does not provide services to public 39 29 12 8 9 4 0 70 17 428

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 34 16 2 0 0 0 82 2 55
2018 Does not provide services to public 49 28 12 8 3 0 0 78 11 400
2017 Provides services to public 42 36 11 4 5 2 0 79 9 54
2017 Does not provide services to public 48 31 9 9 3 1 1 80 11 335
2014 Provides services to public 45 32 10 4 6 1 2 80 10 107
2014 Does not provide services to public 48 30 9 7 5 0 0 79 12 443
2011 Provides services to public 33 39 15 6 7 1 0 72 13 168
2011 Does not provide services to public 37 35 12 11 4 0 0 72 16 525
2008 Provides services to public 41 34 13 6 4 1 1 76 11 158
2008 Does not provide services to public 40 30 12 10 7 1 0 71 17 427

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 34 8 0 3 0 0 89 3 54
2018 Does not provide services to public 50 25 11 6 6 1 0 77 12 402
2017 Provides services to public 55 19 15 6 4 2 0 75 10 53
2017 Does not provide services to public 55 25 9 7 3 1 1 81 10 335
2014 Provides services to public 50 29 7 6 3 2 4 83 10 107
2014 Does not provide services to public 55 28 8 4 5 1 0 83 9 443

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 18 3 4 4 0 74 7 57
2018 Does not provide services to public 25 35 20 10 5 6 0 64 15 406
2017 Provides services to public 19 55 8 9 4 5 0 78 14 54
2017 Does not provide services to public 29 35 15 10 6 5 0 67 17 336
2014 Provides services to public 20 39 18 7 6 8 1 65 15 107
2014 Does not provide services to public 32 33 16 8 5 6 0 68 14 443
2011 Provides services to public 16 27 20 12 12 10 2 49 28 165
2011 Does not provide services to public 16 27 19 16 12 10 0 48 31 525

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 37 21 5 5 2 0 68 10 57
2018 Does not provide services to public 21 36 20 15 6 3 0 58 22 403
2017 Provides services to public 13 47 16 13 9 2 0 61 23 54
2017 Does not provide services to public 23 32 16 16 9 3 1 58 26 336
2014 Provides services to public 18 34 21 15 7 4 1 55 24 107
2014 Does not provide services to public 28 34 16 12 8 2 0 63 20 443
2011 Provides services to public 19 26 18 17 12 7 1 49 31 168
2011 Does not provide services to public 15 31 21 16 14 3 0 47 31 523
2008 Provides services to public 20 28 19 13 14 4 1 51 29 157
2008 Does not provide services to public 15 26 20 18 18 3 0 42 37 428

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 29 25 7 5 6 0 61 13 55
2018 Does not provide services to public 16 30 24 17 9 4 0 48 27 405
2017 Provides services to public 13 30 26 13 11 8 0 46 26 54
2017 Does not provide services to public 16 24 23 20 12 5 0 42 33 336
2014 Provides services to public 12 31 21 15 12 7 1 47 30 107
2014 Does not provide services to public 18 32 22 16 9 4 0 52 25 443
2011 Provides services to public 10 29 26 19 9 6 1 41 31 167
2011 Does not provide services to public 10 28 23 20 12 6 0 40 35 526
2008 Provides services to public 10 36 20 18 11 4 1 48 30 158
2008 Does not provide services to public 9 21 22 24 19 4 0 31 45 427

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 32 21 12 4 4 0 62 16 56
2018 Does not provide services to public 16 31 22 18 9 3 0 49 28 404
2017 Provides services to public 15 36 29 6 7 7 0 54 14 54
2017 Does not provide services to public 17 34 18 16 11 4 0 53 28 335
2014 Provides services to public 19 36 15 13 11 5 1 58 26 107
2014 Does not provide services to public 20 32 17 19 10 2 0 53 30 443
2011 Provides services to public 16 32 23 15 10 2 1 50 26 167
2011 Does not provide services to public 14 33 18 20 12 3 0 48 33 525
2008 Provides services to public 20 32 16 17 13 3 0 54 30 157
2008 Does not provide services to public 14 32 15 22 15 2 0 47 38 426
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 38 16 8 3 0 0 72 12 57
2018 Does not provide services to public 37 34 13 10 5 0 1 72 15 404
2017 Provides services to public 21 51 9 9 9 0 0 73 18 54
2017 Does not provide services to public 39 32 13 11 5 0 0 71 16 336
2014 Provides services to public 30 32 16 10 10 0 1 63 20 107
2014 Does not provide services to public 33 37 10 9 9 1 0 71 18 443
2011 Provides services to public 23 35 19 14 9 0 0 58 23 168
2011 Does not provide services to public 25 35 16 15 10 0 0 60 25 525

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 43 22 3 3 0 0 72 7 57
2018 Does not provide services to public 28 38 14 13 8 0 0 65 21 406
2017 Provides services to public 24 39 13 18 5 0 0 64 23 54
2017 Does not provide services to public 31 38 11 14 5 0 0 69 19 335

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 30 28 8 9 5 0 53 18 57
2018 Does not provide services to public 16 24 19 13 8 16 3 50 27 406
2017 Provides services to public 11 22 25 14 9 15 4 40 29 53
2017 Does not provide services to public 16 25 16 18 7 16 2 50 31 335
2014 Provides services to public 11 14 24 15 14 18 3 32 37 107
2014 Does not provide services to public 16 25 16 14 12 12 4 49 31 441

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 42 13 2 0 0 0 85 2 55
2018 Does not provide services to public 43 32 9 9 5 1 1 76 14 403
2017 Provides services to public 40 32 14 7 4 2 0 74 11 54
2017 Does not provide services to public 45 29 12 7 4 0 2 76 12 336
2014 Provides services to public 37 37 7 4 9 1 5 79 14 106
2014 Does not provide services to public 44 35 9 6 5 1 0 80 11 443
2011 Provides services to public 31 43 12 7 7 1 0 74 14 167
2011 Does not provide services to public 34 35 13 12 5 1 0 70 17 525
2008 Provides services to public 40 33 11 8 6 0 2 74 15 158
2008 Does not provide services to public 33 32 13 12 9 1 0 66 21 428

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 36 28 9 8 6 5 7 73 17 112
2014 Provides services to public 32 47 7 7 0 0 7 85 7 13
2014 Does not provide services to public 29 31 15 11 5 2 7 66 17 135

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 44 8 13 6 0 0 73 19 57
2018 Does not provide services to public 32 41 10 11 4 0 1 75 16 407
2017 Provides services to public 19 39 18 17 7 0 0 58 24 54
2017 Does not provide services to public 35 38 13 8 5 0 1 74 13 334
2014 Provides services to public 27 33 22 12 5 0 1 60 17 107
2014 Does not provide services to public 32 42 10 11 3 0 0 75 14 443
2011 Provides services to public 26 34 19 16 5 0 1 60 21 168
2011 Does not provide services to public 29 34 18 10 8 0 1 64 18 527
2008 Provides services to public 31 39 9 8 9 0 4 73 17 158
2008 Does not provide services to public 27 38 18 10 5 0 2 66 15 428

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 26 20 9 5 0 2 66 14 57
2018 Does not provide services to public 43 38 9 7 3 0 0 81 10 404
2017 Provides services to public 34 39 10 11 6 0 0 73 17 53
2017 Does not provide services to public 48 35 9 6 2 0 0 83 9 336
2014 Provides services to public 31 39 12 13 5 0 0 70 18 106
2014 Does not provide services to public 46 33 10 6 4 0 0 80 10 443
2011 Provides services to public 41 32 12 8 7 0 0 73 15 168
2011 Does not provide services to public 41 38 10 8 3 0 0 79 11 527
2008 Provides services to public 40 35 13 5 6 1 0 76 11 158
2008 Does not provide services to public 40 39 9 7 5 0 0 79 12 428

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 35 12 7 5 0 0 76 12 55
2018 Does not provide services to public 48 37 7 5 2 0 0 85 8 404
2017 Provides services to public 40 35 10 12 4 0 0 75 15 53
2017 Does not provide services to public 53 31 8 6 3 0 0 84 8 336
2014 Provides services to public 34 34 19 7 6 0 0 68 13 107
2014 Does not provide services to public 52 31 7 6 4 0 0 83 10 442
2011 Provides services to public 42 35 10 7 6 0 0 77 13 167
2011 Does not provide services to public 48 36 6 6 3 0 0 84 9 527
2008 Provides services to public 44 35 11 4 4 0 2 80 9 158
2008 Does not provide services to public 45 39 7 5 4 0 0 85 9 428

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 52 16 5 3 2 0 75 8 57
2018 Does not provide services to public 22 32 20 12 8 4 0 57 21 407
2017 Provides services to public 26 33 15 15 5 6 0 63 21 54
2017 Does not provide services to public 32 34 15 10 6 3 0 68 17 334
2014 Provides services to public 20 33 23 6 8 8 2 58 16 107
2014 Does not provide services to public 25 38 17 10 7 3 0 65 17 443
2011 Provides services to public 21 33 17 16 11 1 1 55 27 168
2011 Does not provide services to public 22 29 19 17 10 2 1 52 28 524
2008 Provides services to public 23 39 18 4 11 3 1 65 16 157
2008 Does not provide services to public 21 35 17 16 7 2 1 58 24 428

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 30 31 12 5 3 2 49 18 57
2018 Does not provide services to public 16 25 20 17 16 3 3 44 35 406
2017 Provides services to public 7 20 17 16 30 6 3 30 51 54
2017 Does not provide services to public 19 24 14 18 16 3 7 47 37 335
2014 Provides services to public 9 16 21 16 29 4 5 27 50 107
2014 Does not provide services to public 13 21 13 21 21 4 5 38 47 443
2011 Provides services to public 9 16 18 22 26 4 4 27 53 168
2011 Does not provide services to public 13 18 14 25 25 2 3 32 53 526
2008 Provides services to public 18 27 14 19 15 3 4 48 37 157
2008 Does not provide services to public 16 28 14 17 20 2 2 46 39 425

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 36 14 7 5 0 0 74 12 57
2018 Does not provide services to public 32 39 13 11 4 0 0 71 16 405
2017 Provides services to public 20 45 16 8 11 0 0 65 18 54
2017 Does not provide services to public 40 36 10 10 4 0 0 76 14 335
2014 Provides services to public 24 38 17 10 9 0 1 63 19 107
2014 Does not provide services to public 30 42 12 10 6 0 0 72 16 443
2011 Provides services to public 24 38 15 9 13 0 0 63 22 168
2011 Does not provide services to public 27 42 11 11 7 0 1 70 18 526

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 31 14 5 5 0 0 76 10 57
2018 Does not provide services to public 40 37 10 8 5 0 0 77 13 403
2017 Provides services to public 35 30 18 9 7 0 0 65 17 54
2017 Does not provide services to public 45 31 11 7 5 0 0 77 12 336
2014 Provides services to public 32 34 18 7 7 1 1 67 15 107
2014 Does not provide services to public 37 34 16 9 3 0 0 72 12 443

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 39 14 0 3 0 0 83 3 57
2018 Does not provide services to public 34 37 13 11 4 0 0 71 16 402
2017 Provides services to public 26 43 16 9 5 0 0 69 15 54
2017 Does not provide services to public 42 31 13 10 5 0 0 73 14 336
2014 Provides services to public 31 39 13 6 10 0 1 70 16 107
2014 Does not provide services to public 35 37 14 9 5 1 0 72 14 443
2011 Provides services to public 28 45 14 9 5 0 0 72 14 168
2011 Does not provide services to public 31 39 13 12 5 0 1 70 17 527

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 36 32 2 2 2 0 64 3 57
2018 Does not provide services to public 28 39 16 10 3 4 0 70 13 407
2017 Provides services to public 16 27 31 9 9 8 0 47 20 54
2017 Does not provide services to public 28 36 19 7 6 3 1 67 14 335

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 39 15 2 3 0 0 80 6 57
2018 Does not provide services to public 50 32 9 4 4 0 0 82 9 406
2017 Provides services to public 51 23 14 7 6 0 0 74 13 53
2017 Does not provide services to public 50 31 7 6 4 0 1 82 11 334
2014 Provides services to public 37 41 11 6 5 0 0 78 11 107
2014 Does not provide services to public 49 30 8 7 5 0 1 80 12 443
2011 Provides services to public 32 36 16 12 4 0 1 68 16 166
2011 Does not provide services to public 38 36 11 10 4 0 2 75 14 525

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 28 13 2 5 0 0 80 7 57
2018 Does not provide services to public 39 31 17 9 4 0 0 70 13 407
2017 Provides services to public 43 35 13 4 4 0 0 79 8 54
2017 Does not provide services to public 36 38 17 6 3 0 0 74 9 335
2014 Provides services to public 46 28 16 8 1 0 1 75 9 106
2014 Does not provide services to public 34 40 15 8 2 0 0 74 10 443
2011 Provides services to public 41 31 14 6 8 0 0 73 14 168
2011 Does not provide services to public 34 33 20 9 4 0 0 66 13 525
2008 Provides services to public 27 33 20 13 6 0 1 61 20 158
2008 Does not provide services to public 24 30 19 15 12 0 0 54 27 427

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 22 39 39 57
2018 Does not provide services to public 40 25 35 405
2017 Provides services to public 37 23 40 54
2017 Does not provide services to public 41 30 29 336
2014 Provides services to public 41 20 39 107
2014 Does not provide services to public 36 27 37 443
2011 Provides services to public 41 25 34 167
2011 Does not provide services to public 45 23 32 524

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 0 8 52 0 33 7 13
2018 Does not provide services to public 13 15 56 4 9 3 162
2017 Provides services to public 0 25 60 10 0 5 20
2017 Does not provide services to public 12 10 50 4 16 8 136
2014 Provides services to public 6 20 54 2 9999 17 45
2014 Does not provide services to public 12 18 50 5 9999 14 159
2011 Provides services to public 7 15 66 2 9999 9 70
2011 Does not provide services to public 12 15 67 2 9999 5 243
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 36 8 3 2 0 0 88 5 57
2018 Does not provide services to public 43 44 6 5 2 0 0 87 7 405
2017 Provides services to public 36 36 11 14 4 0 0 71 18 54
2017 Does not provide services to public 44 38 10 5 3 1 0 83 8 336
2014 Provides services to public 36 38 14 3 6 0 2 76 10 107
2014 Does not provide services to public 49 36 7 4 4 1 0 85 8 443
2011 Provides services to public 43 39 9 4 3 1 0 83 7 167
2011 Does not provide services to public 41 37 11 7 3 0 0 79 10 525
2008 Provides services to public 51 35 7 1 5 0 1 87 6 158
2008 Does not provide services to public 46 38 7 5 3 0 0 84 8 426

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 38 16 9 2 0 0 73 11 57
2018 Does not provide services to public 21 43 16 16 3 1 0 64 19 407
2017 Provides services to public 18 44 26 11 2 0 0 62 12 54
2017 Does not provide services to public 25 41 16 9 8 1 0 67 17 335
2014 Provides services to public 29 39 20 6 3 2 1 70 9 107
2014 Does not provide services to public 31 45 12 8 3 1 0 77 11 442
2011 Provides services to public 31 35 13 12 7 2 0 68 19 168
2011 Does not provide services to public 29 42 13 11 5 1 0 72 16 521

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 24 37 12 9 0 3 22 40 57
2018 Does not provide services to public 16 30 34 14 4 1 1 19 47 406
2017 Provides services to public 16 26 28 24 2 0 4 26 44 54
2017 Does not provide services to public 17 31 33 11 6 1 2 17 49 335
2014 Provides services to public 15 30 29 14 6 2 5 21 48 107
2014 Does not provide services to public 13 35 32 13 6 1 1 19 49 443
2011 Provides services to public 17 37 23 13 6 1 3 20 56 167
2011 Does not provide services to public 16 31 30 13 5 0 4 19 49 525
2008 Provides services to public 14 39 27 14 4 0 1 19 54 157
2008 Does not provide services to public 22 32 30 9 3 1 2 13 56 425

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 14 41 20 13 0 2 34 25 56
2018 Does not provide services to public 19 32 26 13 7 3 1 21 52 406
2017 Provides services to public 18 24 30 12 12 0 4 24 44 54
2017 Does not provide services to public 25 25 28 13 6 2 1 19 52 335
2014 Provides services to public 16 27 30 13 4 6 4 19 48 107
2014 Does not provide services to public 16 24 32 14 9 2 3 24 42 442
2011 Provides services to public 22 27 27 13 6 2 3 20 52 165
2011 Does not provide services to public 25 27 25 12 5 2 4 18 55 526
2008 Provides services to public 21 30 25 13 6 2 3 20 53 157
2008 Does not provide services to public 24 33 20 13 6 2 2 19 60 425

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 37 24 10 6 2 2 17 59 57
2018 Does not provide services to public 26 29 27 10 4 2 2 15 57 406
2017 Provides services to public 24 28 25 13 4 0 6 18 55 54
2017 Does not provide services to public 25 28 27 12 4 2 2 17 54 335
2014 Provides services to public 33 31 14 9 4 4 4 14 70 107
2014 Does not provide services to public 30 28 24 12 4 1 1 16 59 442
2011 Provides services to public 29 28 18 8 4 3 10 14 66 166
2011 Does not provide services to public 26 26 22 13 5 2 5 20 56 527
2008 Provides services to public 20 26 26 13 6 3 6 21 50 156
2008 Does not provide services to public 26 28 23 12 6 2 2 19 57 425

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 21 29 29 14 0 2 44 27 57
2018 Does not provide services to public 11 20 31 27 9 1 1 37 31 406
2017 Provides services to public 9 29 28 21 7 0 6 30 40 54
2017 Does not provide services to public 14 20 31 24 10 1 1 34 34 335
2014 Provides services to public 8 15 38 22 8 5 4 32 26 106
2014 Does not provide services to public 13 17 38 22 9 0 1 32 30 442
2011 Provides services to public 15 25 33 11 7 2 6 20 44 165
2011 Does not provide services to public 13 24 30 18 9 1 6 28 39 524
2008 Provides services to public 15 25 31 15 9 1 4 26 42 156
2008 Does not provide services to public 26 29 26 11 6 1 2 17 57 423

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 20 27 21 13 4 3 36 36 56
2018 Does not provide services to public 15 27 25 20 9 2 2 30 44 405
2017 Provides services to public 18 24 30 15 7 0 6 24 45 54
2017 Does not provide services to public 21 24 27 13 9 2 4 23 48 333
2014 Provides services to public 26 24 23 13 5 4 5 19 55 106
2014 Does not provide services to public 22 27 26 16 6 1 2 23 50 443
2011 Provides services to public 23 23 25 12 8 0 10 22 51 166
2011 Does not provide services to public 23 25 26 14 7 1 5 22 50 527
2008 Provides services to public 21 22 29 14 10 2 3 25 45 154
2008 Does not provide services to public 24 29 24 13 5 2 4 19 56 425

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 28 34 13 9 3 0 24 41 57
2018 Does not provide services to public 19 26 24 17 9 4 2 28 47 406
2017 Provides services to public 22 30 25 10 8 2 4 19 54 54
2017 Does not provide services to public 23 26 24 15 6 3 2 22 52 335
2014 Provides services to public 22 27 16 17 5 6 7 25 56 107
2014 Does not provide services to public 14 19 28 25 9 2 3 36 34 442
2011 Provides services to public 24 28 23 12 5 3 3 19 57 164
2011 Does not provide services to public 24 23 25 15 6 4 4 22 51 525
2008 Provides services to public 27 25 22 13 8 3 4 22 55 158
2008 Does not provide services to public 28 27 24 10 5 2 4 16 59 425

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 21 32 24 6 5 2 32 34 56
2018 Does not provide services to public 20 29 30 13 5 2 1 18 51 407
2017 Provides services to public 12 30 33 8 7 5 6 16 47 54
2017 Does not provide services to public 23 22 32 14 7 2 1 22 46 334
2014 Provides services to public 23 18 34 6 5 5 9 13 48 107
2014 Does not provide services to public 20 30 30 11 6 2 1 18 52 442

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 41 11 9 2 0 0 79 10 56
2018 Does not provide services to public 48 31 9 6 5 1 0 80 11 404
2017 Provides services to public 40 34 13 13 0 0 0 74 13 54
2017 Does not provide services to public 56 23 7 8 4 0 1 81 12 336
2014 Provides services to public 39 31 11 8 9 0 2 71 17 107
2014 Does not provide services to public 55 27 7 5 6 0 0 82 11 442

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 44 8 2 4 0 0 87 5 57
2018 Does not provide services to public 52 33 6 5 3 0 0 86 8 405
2017 Provides services to public 43 44 13 0 0 0 0 87 0 54
2017 Does not provide services to public 54 33 6 4 4 0 0 87 8 336
2014 Provides services to public 34 44 11 5 5 0 2 79 9 106
2014 Does not provide services to public 55 32 6 5 2 0 0 87 7 442

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 40 16 3 4 0 0 77 7 57
2018 Does not provide services to public 48 34 10 4 2 2 0 83 6 406

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 30 10 5 2 5 0 82 7 57
2018 Does not provide services to public 44 37 10 4 1 3 0 84 6 401
2017 Provides services to public 32 44 18 4 0 2 0 78 4 54
2017 Does not provide services to public 46 36 9 3 1 4 0 86 4 334
2014 Provides services to public 34 36 16 0 3 10 1 79 3 107
2014 Does not provide services to public 44 34 12 2 1 7 0 84 4 442

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 39 12 0 2 3 0 85 2 57
2018 Does not provide services to public 44 39 9 4 2 3 0 85 6 401
2017 Provides services to public 41 41 9 5 2 2 0 83 7 54
2017 Does not provide services to public 46 37 8 6 3 1 0 84 8 336
2014 Provides services to public 33 46 6 5 5 5 1 83 10 107
2014 Does not provide services to public 46 37 9 3 2 3 0 85 5 443
2011 Provides services to public 24 39 19 5 6 5 1 68 11 166
2011 Does not provide services to public 30 38 16 7 4 5 0 71 12 525

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 39 10 0 2 0 2 88 2 57
2018 Does not provide services to public 49 35 10 3 3 0 0 84 6 402
2017 Provides services to public 46 37 7 7 2 0 0 84 9 54
2017 Does not provide services to public 49 36 8 5 3 0 0 85 8 336
2014 Provides services to public 44 36 12 4 4 1 0 81 7 107
2014 Does not provide services to public 52 35 8 2 2 0 0 87 5 443
2011 Provides services to public 31 42 14 5 6 1 0 74 11 166
2011 Does not provide services to public 33 38 15 8 5 0 0 72 14 524
2008 Provides services to public 37 34 17 6 6 0 0 71 12 156
2008 Does not provide services to public 29 39 12 12 8 0 0 69 19 424

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 42 21 2 5 2 4 71 7 57
2018 Does not provide services to public 27 32 16 7 8 5 5 65 16 405
2017 Provides services to public 22 41 15 17 4 0 2 64 21 54
2017 Does not provide services to public 38 28 12 10 6 3 3 70 17 336
2014 Provides services to public 27 32 11 12 8 3 7 66 22 107
2014 Does not provide services to public 38 26 14 8 7 3 4 70 16 443

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 30 25 7 2 2 0 66 9 57
2018 Does not provide services to public 35 35 13 9 3 4 0 74 12 406
2017 Provides services to public 24 45 13 13 0 6 0 73 14 54
2017 Does not provide services to public 42 36 8 6 5 2 1 80 12 335
2014 Provides services to public 36 43 12 4 2 3 1 82 6 107
2014 Does not provide services to public 50 31 7 7 2 2 1 83 9 442
2011 Provides services to public 30 36 12 10 9 2 1 68 19 168
2011 Does not provide services to public 26 31 12 15 10 6 1 60 27 525
2008 Provides services to public 33 36 5 11 8 6 1 74 21 158
2008 Does not provide services to public 36 27 12 10 8 6 1 68 19 427

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 45 15 5 2 0 0 77 7 57
2018 Does not provide services to public 28 40 18 7 4 3 0 70 11 406

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 26 26 15 3 3 2 54 19 57
2018 Does not provide services to public 19 20 22 11 10 14 4 47 26 404
2017 Provides services to public 7 28 24 13 13 15 0 41 30 54
2017 Does not provide services to public 18 24 17 11 12 13 4 51 28 336
2014 Provides services to public 12 19 24 11 16 11 7 38 33 107
2014 Does not provide services to public 21 21 19 14 11 11 3 48 29 443
2011 Provides services to public 11 11 19 17 17 15 9 30 45 168
2011 Does not provide services to public 9 17 17 19 17 15 5 33 45 524

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 16 84 57
2018 Does not provide services to public 16 84 406

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 21 27 0 2 14 7 63 2 57
2018 Does not provide services to public 13 16 22 5 6 33 5 46 18 403
2017 Provides services to public 11 19 27 6 0 29 8 48 9 54
2017 Does not provide services to public 17 16 16 6 7 31 6 53 21 336
2014 Provides services to public 8 22 23 4 7 30 6 47 17 107
2014 Does not provide services to public 15 17 20 6 6 29 6 49 20 443

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 41 15 0 2 4 0 82 2 56
2018 Does not provide services to public 25 37 18 5 3 11 0 70 10 404
2017 Provides services to public 21 40 18 2 0 19 0 75 2 54
2017 Does not provide services to public 32 32 13 5 5 11 1 73 12 334
2014 Provides services to public 21 26 25 1 6 19 2 60 9 107
2014 Does not provide services to public 27 36 18 4 4 10 1 71 9 443
2011 Provides services to public 19 31 26 5 7 12 0 57 13 167
2011 Does not provide services to public 21 31 18 10 5 15 0 61 18 524

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 26 27 0 0 15 7 65 0 57
2018 Does not provide services to public 15 16 19 3 3 37 7 56 10 403
2017 Provides services to public 14 22 24 2 0 34 4 58 3 54
2017 Does not provide services to public 18 13 20 2 3 38 5 55 9 336
2014 Provides services to public 13 19 21 2 7 29 9 52 14 107
2014 Does not provide services to public 16 13 18 3 3 38 10 56 10 443

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 35 23 0 0 7 0 75 0 57
2018 Does not provide services to public 28 31 17 3 3 17 1 72 8 405
2017 Provides services to public 20 41 17 2 0 21 0 77 2 54
2017 Does not provide services to public 36 30 13 2 2 15 1 79 5 336
2014 Provides services to public 21 27 22 4 3 21 2 63 8 107
2014 Does not provide services to public 31 28 16 1 3 18 2 75 5 443
2011 Provides services to public 25 29 19 5 3 18 1 66 10 168
2011 Does not provide services to public 27 31 17 4 2 17 0 71 8 527
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 28 17 0 0 0 0 83 0 55
2018 Does not provide services to public 63 21 8 3 4 2 0 85 7 401
2017 Provides services to public 49 23 13 11 0 4 0 75 12 54
2017 Does not provide services to public 62 25 7 2 3 1 1 88 5 336

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 40 15 6 5 2 0 74 11 57
2018 Does not provide services to public 27 40 16 9 3 5 0 70 13 408
2017 Provides services to public 25 36 28 2 2 7 0 66 4 53
2017 Does not provide services to public 35 41 12 5 4 3 0 78 9 336

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 47 19 3 4 2 0 73 7 57
2018 Does not provide services to public 26 35 16 14 7 2 0 62 22 406
2017 Provides services to public 16 37 25 7 9 5 0 57 17 54
2017 Does not provide services to public 23 41 11 11 12 1 0 64 24 334

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 22 22 13 9 0 0 56 22 57
2018 Does not provide services to public 23 27 24 11 14 0 1 50 25 406
2017 Provides services to public 20 19 30 16 13 0 2 40 30 54
2017 Does not provide services to public 25 25 17 10 20 0 3 52 31 335

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 29 23 10 11 0 0 56 21 57
2018 Does not provide services to public 18 29 25 17 11 0 0 47 28 405
2017 Provides services to public 22 24 27 12 15 0 0 46 27 54
2017 Does not provide services to public 19 24 30 16 10 0 1 44 26 336

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 26 24 15 5 0 0 56 20 57
2018 Does not provide services to public 24 25 26 14 10 0 1 50 24 405
2017 Provides services to public 18 27 28 17 7 0 2 47 25 53
2017 Does not provide services to public 20 29 25 15 9 0 1 50 25 336

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 26 24 13 11 0 2 52 24 56
2018 Does not provide services to public 20 23 23 18 16 0 1 43 34 405
2017 Provides services to public 13 19 29 17 18 0 4 33 36 54
2017 Does not provide services to public 15 22 23 22 16 0 2 38 38 336

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 16 17 5 2 0 7 75 7 57
2018 Does not provide services to public 42 28 12 8 4 0 5 74 13 405
2017 Provides services to public 40 27 18 9 0 0 5 71 10 54
2017 Does not provide services to public 41 23 19 6 2 1 7 70 9 334

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 20 30 7 3 0 0 60 10 57
2018 Does not provide services to public 34 25 20 12 8 1 1 60 20 405
2017 Provides services to public 34 30 18 9 9 0 0 64 18 54
2017 Does not provide services to public 31 30 19 11 8 0 2 62 19 335

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 37 29 9 2 0 2 60 11 57
2018 Does not provide services to public 24 30 24 16 5 1 1 55 22 405
2017 Provides services to public 27 26 19 13 13 2 0 54 26 54
2017 Does not provide services to public 30 30 19 14 5 0 1 61 20 334

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 37 24 9 11 2 0 55 21 57
2018 Does not provide services to public 15 32 23 16 13 0 0 47 30 405
2017 Provides services to public 20 33 22 11 13 2 0 54 24 54
2017 Does not provide services to public 17 26 27 15 13 0 1 44 29 334

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 34 22 12 7 0 0 59 19 57
2018 Does not provide services to public 20 26 24 16 13 0 0 46 29 406
2017 Provides services to public 16 33 22 16 13 0 0 49 29 54
2017 Does not provide services to public 22 26 20 19 10 0 2 49 30 334

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 23 29 11 2 0 0 58 13 57
2018 Does not provide services to public 31 30 22 10 6 0 0 61 16 403
2017 Provides services to public 29 28 27 5 11 0 0 57 16 54
2017 Does not provide services to public 31 30 18 10 8 1 2 63 19 333

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 25 18 0 3 0 2 79 3 57
2018 Does not provide services to public 53 26 10 6 4 0 1 80 10 405
2017 Provides services to public 52 23 8 8 6 0 4 77 14 53
2017 Does not provide services to public 61 20 10 4 4 0 1 81 8 335

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 18 9 2 3 0 4 85 5 56
2018 Does not provide services to public 68 13 7 3 2 0 6 87 5 404

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 19 4 4 4 0 2 89 7 57
2018 Does not provide services to public 69 11 7 3 5 0 4 84 9 403
2017 Provides services to public 60 22 6 4 2 2 6 88 6 54
2017 Does not provide services to public 76 8 3 4 3 1 4 90 7 336

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 30 9 5 5 0 0 81 10 57
2018 Does not provide services to public 54 25 11 4 3 0 2 81 8 403
2017 Provides services to public 48 24 17 4 0 0 7 78 4 54
2017 Does not provide services to public 62 22 7 4 2 0 3 86 7 336

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 21 8 5 5 0 0 81 11 57
2018 Does not provide services to public 55 19 12 6 6 0 2 75 12 401
2017 Provides services to public 45 24 16 6 5 0 4 72 11 54
2017 Does not provide services to public 66 15 8 5 4 0 2 83 9 335

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 15 4 4 0 0 19 91 4 57
2018 Does not provide services to public 56 12 8 1 1 0 22 86 3 401
2017 Provides services to public 60 11 4 0 0 0 26 95 0 54
2017 Does not provide services to public 60 12 6 2 0 0 19 90 3 335

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 19 8 5 0 0 4 86 6 56
2018 Does not provide services to public 69 16 6 2 0 0 7 92 2 403
2017 Provides services to public 71 17 4 0 0 0 8 96 0 53
2017 Does not provide services to public 72 15 3 0 0 1 8 96 1 334

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 16 11 3 3 0 3 81 7 57
2018 Does not provide services to public 63 16 5 6 6 0 4 82 12 404
2017 Provides services to public 55 21 10 0 5 2 7 84 6 54
2017 Does not provide services to public 63 14 9 3 5 1 6 83 8 336

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 26 17 3 2 0 0 78 5 57
2018 Does not provide services to public 49 28 13 5 5 0 2 77 10 402
2017 Provides services to public 46 30 13 2 2 0 7 82 4 54
2017 Does not provide services to public 54 25 10 4 3 0 4 82 7 336

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 31 37 9 6 0 0 49 15 57
2018 Does not provide services to public 13 28 41 15 4 0 0 41 18 406
2017 Provides services to public 17 34 22 19 7 0 0 51 27 54
2017 Does not provide services to public 12 29 36 14 7 1 1 42 22 335

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 16 44 20 17 0 0 37 19 57
2018 Does not provide services to public 7 18 42 22 11 0 0 33 25 398
2017 Provides services to public 7 20 38 15 19 0 0 34 27 54
2017 Does not provide services to public 8 21 35 23 11 0 1 35 29 335
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 23 18 11 8 2 2 37 63 57
2018 Does not provide services to public 33 25 20 11 10 1 0 34 66 403
2017 Provides services to public 30 22 18 11 15 4 0 32 68 54
2017 Does not provide services to public 35 21 18 9 13 3 1 37 63 336

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 35
2018 Does not provide services to public 21 264
2017 Provides services to public 35 36
2017 Does not provide services to public 30 204

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 35
2018 Does not provide services to public 35 264
2017 Provides services to public 38 36
2017 Does not provide services to public 33 204

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 35
2018 Does not provide services to public 21 264
2017 Provides services to public 3 36
2017 Does not provide services to public 28 204

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 35
2018 Does not provide services to public 36 264
2017 Provides services to public 24 36
2017 Does not provide services to public 38 204

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 35
2018 Does not provide services to public 7 264
2017 Provides services to public 11 36
2017 Does not provide services to public 13 204

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 35
2018 Does not provide services to public 36 264

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 35
2018 Does not provide services to public 37 264
2017 Provides services to public 46 36
2017 Does not provide services to public 47 204

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 3 35 34 7 6 15 32
2018 Does not provide services to public 4 44 18 10 7 16 251
2017 Provides services to public 6 58 21 3 0 11 33
2017 Does not provide services to public 5 44 23 9 4 14 198

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 45 55 34
2018 Does not provide services to public 28 72 263

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 14 19 13 10 0 3 56 24 57
2018 Does not provide services to public 37 18 14 13 12 1 5 58 27 405

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 37 10 18 12 0 3 59 31 35
2018 Does not provide services to public 12 27 18 14 21 1 8 42 38 264
2017 Provides services to public 11 26 22 19 11 3 8 42 33 36
2017 Does not provide services to public 12 25 17 16 19 1 10 42 39 204

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 0 13 28 20 36 0 3 13 57 35
2018 Does not provide services to public 2 14 19 20 36 1 7 18 61 263
2017 Provides services to public 0 19 14 24 36 3 5 21 64 36
2017 Does not provide services to public 2 10 14 20 43 2 9 13 71 205
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