2018 Public Service Employee Survey Results by Theme for the Canada School of Public Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	42	21	4	9	66	13	24
2018	Communications or public affairs	22	51	15	12	0	73	12	23
2018	Security	52	27	0	12	9	79	21	11
2018	Administration and operations	33	41	12	10	5	74	15	113
2018	Human resources	45	42	7	1	5	87	7	71
2018	Financial management	32	38	11	12	7	70	19	26
2018	Information management	53	16	15	0	16	69	16	12
2018	Information technology	43	38	6	8	5	81	13	37
2018	Policy	21	63	8	8	0	84	8	11
2018	Project management	38	28	12	16	6	66	22	18
2018	Other services to the public	30	50	8	12	0	80	12	15
2018	None of the above	40	29	13	11	7	69	18	60
2017	Client contact centre	33	44	0	23	0	77	23	17
2017	Communications or public affairs	28	42	17	7	7	70	13	14
2017	Administration and operations	42	35	14	8	1	77	9	80
2017	Human resources	32	41	17	4	5	73	9	75
2017	Financial management	58	36	0	0	6	94	6	17
2017	Information technology	46	35	5	11	3	81	14	37
2017	Policy	50	39	11	0	0	89	0	17
2017	None of the above	35	41	11	6	6	77	13	63
2014	Client contact centre	22	58	15	5	0	80	5	39
2014	Communications or public affairs	36	42	11	11	0	78	11	16
2014	Administration and operations	37	41	9	7	6	78	13	129
2014	Human resources	44	32	11	9	4	76	12	81
2014	Financial management	27	44	21	4	4	71	8	23
2014	Information management	46	34	6	13	0	80	13	15
2014	Information technology	42	35	7	9	6	78	15	51
2014	Evaluation	31	54	8	8	0	85	8	13
2014	Other services to the public	29	59	0	6	6	88	12	17
2014	None of the above	45	36	9	8	2	81	10	125

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	29	29	24	3	0	0	44	27	25
2018	Communications or public affairs	27	31	21	17	4	0	0	58	22	23
2018	Security	43	18	9	12	18	0	0	61	30	11
2018	Administration and operations	43	30	14	9	3	1	0	73	13	113
2018	Human resources	44	38	8	5	4	0	0	82	9	71
2018	Financial management	30	33	15	16	7	0	0	62	23	26
2018	Procurement	30	30	20	20	0	0	0	60	20	10
2018	Information management	43	26	8	15	8	0	0	69	24	12
2018	Information technology	37	40	11	7	6	0	0	77	13	37
2018	Policy	45	47	8	0	0	0	0	92	0	11
2018	Project management	44	22	11	17	6	0	0	66	22	18
2018	Other services to the public	33	55	12	0	0	0	0	88	0	15
2018	None of the above	27	42	14	7	9	0	0	69	17	60
2017	Client contact centre	41	23	6	25	5	0	0	64	30	17
2017	Communications or public affairs	26	29	28	17	0	0	0	54	17	14
2017	Administration and operations	43	33	11	5	6	0	1	77	12	79
2017	Human resources	33	29	16	10	11	0	0	62	21	75
2017	Financial management	59	16	6	13	6	0	0	75	19	17
2017	Information technology	38	41	8	11	3	0	0	79	13	37
2017	Policy	32	56	5	6	0	0	0	89	6	16
2017	None of the above	31	36	8	11	13	0	2	68	24	63

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	31	20	5	0	0	0	75	5	24
2018	Communications or public affairs	35	45	10	10	0	0	0	80	10	22
2018	Security	70	21	0	0	9	0	0	91	9	11
2018	Administration and operations	50	25	13	9	3	0	0	75	11	112
2018	Human resources	60	27	8	3	3	0	0	87	5	71
2018	Financial management	44	41	12	0	4	0	0	84	4	25
2018	Procurement	60	20	20	0	0	0	0	80	0	10
2018	Information management	69	8	15	0	0	8	0	83	0	12
2018	Information technology	42	41	10	5	2	0	0	83	7	37
2018	Policy	56	21	23	0	0	0	0	77	0	11
2018	Project management	44	33	6	5	11	0	0	78	17	18
2018	Other services to the public	30	52	18	0	0	0	0	82	0	15
2018	None of the above	44	42	9	2	3	0	0	86	5	59
2017	Client contact centre	58	37	0	6	0	0	0	94	6	17
2017	Communications or public affairs	47	42	10	0	0	0	0	90	0	14
2017	Administration and operations	52	41	5	2	0	0	0	93	2	80
2017	Human resources	50	33	13	4	0	0	0	83	4	75
2017	Financial management	77	23	0	0	0	0	0	100	0	17
2017	Information technology	46	36	13	5	0	0	0	82	5	37
2017	Policy	46	54	0	0	0	0	0	100	0	17
2017	None of the above	53	32	11	3	1	0	0	84	5	63
2014	Client contact centre	60	33	5	0	3	0	0	93	3	39
2014	Communications or public affairs	47	48	6	0	0	0	0	94	0	16
2014	Administration and operations	64	24	7	3	1	0	0	89	4	129
2014	Human resources	67	24	6	2	0	0	0	91	2	82
2014	Financial management	52	39	8	0	0	0	0	92	0	23
2014	Information management	66	27	7	0	0	0	0	93	0	15
2014	Information technology	63	26	9	0	2	0	0	89	2	51
2014	Evaluation	54	38	8	0	0	0	0	92	0	13
2014	Other services to the public	72	11	6	6	6	0	0	82	12	17
2014	None of the above	71	18	7	2	0	0	2	90	2	125

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	44	24	8	4	0	63	12	25
2018	Communications or public affairs	25	51	5	10	8	0	77	18	23
2018	Security	35	44	0	12	9	0	79	21	11
2018	Administration and operations	39	38	11	9	3	0	77	12	113
2018	Human resources	48	36	8	7	1	0	84	8	72
2018	Financial management	38	39	11	8	3	0	77	12	26
2018	Procurement	40	30	30	0	0	0	70	0	10
2018	Information management	61	31	0	0	8	0	92	8	12
2018	Information technology	35	46	11	6	2	0	81	8	37
2018	Policy	29	53	18	0	0	0	82	0	11
2018	Project management	55	17	17	0	11	0	72	11	18
2018	Other services to the public	33	35	27	6	0	0	67	6	15
2018	None of the above	37	44	12	6	2	0	80	8	60
2017	Client contact centre	46	31	5	18	0	0	77	18	17
2017	Communications or public affairs	34	46	13	0	7	0	80	7	14
2017	Administration and operations	45	39	9	8	0	0	84	8	80
2017	Human resources	38	37	19	4	3	0	75	7	75
2017	Financial management	70	24	0	6	0	0	94	6	17
2017	Information technology	38	46	14	3	0	0	84	3	37
2017	Policy	40	50	11	0	0	0	89	0	17
2017	None of the above	39	35	15	8	3	0	75	11	62
2014	Client contact centre	34	44	17	3	3	0	78	5	39
2014	Communications or public affairs	36	53	6	6	0	0	89	6	16
2014	Administration and operations	42	39	10	7	3	0	80	10	129
2014	Human resources	47	34	10	4	5	0	81	9	82
2014	Financial management	14	73	13	0	0	0	87	0	23
2014	Information management	60	34	7	0	0	0	93	0	15
2014	Information technology	40	39	10	7	4	0	79	11	51
2014	Evaluation	31	61	0	8	0	0	92	8	13
2014	Other services to the public	39	49	0	0	12	0	88	12	17
2014	None of the above	51	31	11	5	2	1	83	6	125

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	13	30	8	4	4	0	56	12	25
2018	Communications or public affairs	17	25	40	18	0	0	0	43	18	23
2018	Security	52	27	12	9	0	0	0	79	9	11
2018	Administration and operations	39	33	16	4	6	1	0	73	11	112
2018	Human resources	31	30	21	13	5	0	0	61	18	70
2018	Financial management	24	49	8	0	19	0	0	73	19	26
2018	Information management	24	53	8	0	16	0	0	76	16	12
2018	Information technology	26	46	13	12	3	0	0	72	14	36
2018	Policy	34	37	30	0	0	0	0	70	0	12
2018	Project management	41	29	18	0	12	0	0	70	12	17
2018	Other services to the public	27	27	35	0	6	6	0	57	6	15
2018	None of the above	23	29	22	18	8	0	0	52	26	60
2017	Client contact centre	22	36	18	17	7	0	0	58	24	17
2017	Communications or public affairs	17	32	29	7	7	9	0	54	15	14
2017	Administration and operations	32	32	20	7	4	3	1	68	12	80
2017	Human resources	24	25	20	18	12	0	0	50	30	75
2017	Financial management	17	39	19	12	13	0	0	57	25	17
2017	Information technology	39	37	5	13	5	0	0	76	19	37
2017	Policy	9	55	16	9	6	5	0	67	16	16
2017	None of the above	22	32	16	12	17	2	0	55	29	63
2014	Client contact centre	13	45	21	11	3	5	3	63	14	39
2014	Communications or public affairs	25	29	35	11	0	0	0	54	11	16
2014	Administration and operations	27	27	21	13	11	1	0	55	24	129
2014	Human resources	24	36	14	14	9	2	1	62	23	82
2014	Financial management	9	30	27	18	17	0	0	39	34	23
2014	Information management	40	40	7	13	0	0	0	80	13	15
2014	Information technology	27	32	26	7	7	0	0	59	15	51
2014	Evaluation	23	55	0	15	8	0	0	78	22	13
2014	Other services to the public	28	43	12	6	12	0	0	71	18	17
2014	None of the above	25	35	18	12	7	2	1	62	19	125

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	19	36	0	4	0	0	60	4	25
2018	Communications or public affairs	12	35	27	26	0	0	0	47	26	23
2018	Security	52	27	12	9	0	0	0	79	9	11
2018	Administration and operations	40	37	13	5	5	1	0	77	10	112
2018	Human resources	26	37	14	18	4	0	0	64	22	70
2018	Financial management	28	42	8	11	12	0	0	70	22	26
2018	Information management	15	61	8	0	16	0	0	76	16	12
2018	Information technology	28	45	10	17	0	0	0	73	17	36
2018	Policy	36	47	10	7	0	0	0	83	7	12
2018	Project management	44	22	23	5	6	0	0	66	11	18
2018	Other services to the public	27	43	14	5	6	6	0	74	11	15
2018	None of the above	23	32	19	20	6	0	0	55	26	59
2017	Client contact centre	22	53	6	19	0	0	0	75	19	17
2017	Communications or public affairs	6	61	20	13	0	0	0	67	13	14
2017	Administration and operations	36	33	19	9	3	0	1	70	11	80
2017	Human resources	23	29	20	19	9	0	0	52	28	75
2017	Financial management	24	51	0	19	6	0	0	75	25	17
2017	Information technology	39	38	8	10	5	0	0	76	16	37
2017	Policy	30	31	28	0	6	5	0	64	6	17
2017	None of the above	19	40	16	13	11	0	2	60	24	63
2014	Client contact centre	15	49	23	5	3	0	5	68	8	39
2014	Communications or public affairs	32	40	11	11	6	0	0	72	17	16
2014	Administration and operations	30	35	14	13	8	1	0	65	21	129
2014	Human resources	26	41	14	9	7	1	1	69	17	82
2014	Financial management	13	39	19	13	17	0	0	52	29	23
2014	Information management	46	35	7	13	0	0	0	80	13	15
2014	Information technology	25	42	15	9	9	0	0	67	18	51
2014	Evaluation	31	55	7	8	0	0	0	85	8	13
2014	Other services to the public	28	43	12	6	12	0	0	71	17	17
2014	None of the above	31	34	17	13	5	0	0	65	18	125

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	12	24	8	8	12	0	55	18	25
2018	Communications or public affairs	17	26	18	26	13	0	0	43	39	23
2018	Security	35	35	9	12	0	9	0	77	13	11
2018	Administration and operations	35	24	20	12	6	3	0	61	19	111
2018	Human resources	29	28	17	11	9	6	0	61	21	69
2018	Financial management	26	19	19	4	24	7	0	49	30	26
2018	Information management	53	16	15	8	8	0	0	69	16	12
2018	Information technology	31	30	14	17	6	2	0	62	23	36
2018	Policy	10	14	50	19	7	0	0	24	27	12
2018	Project management	39	22	11	11	17	0	0	61	28	18
2018	Other services to the public	27	21	21	24	6	0	0	48	30	15
2018	None of the above	24	26	26	14	8	3	0	51	22	60
2017	Client contact centre	33	23	13	25	6	0	0	56	30	17
2017	Communications or public affairs	9	27	20	26	0	19	0	44	32	14
2017	Administration and operations	29	34	13	8	10	4	2	67	19	80
2017	Human resources	35	17	15	20	10	4	0	53	31	75
2017	Financial management	23	28	13	12	13	6	6	58	28	17
2017	Information technology	30	38	16	11	5	0	0	68	16	37
2017	Policy	16	31	5	38	5	5	0	49	45	17
2017	None of the above	23	30	14	14	12	5	2	56	29	63
2014	Client contact centre	24	29	29	3	10	0	5	55	14	39
2014	Communications or public affairs	17	29	24	6	11	14	0	53	20	16
2014	Administration and operations	25	25	20	14	12	3	0	52	27	129
2014	Human resources	25	32	15	8	10	10	0	63	20	82
2014	Financial management	13	30	17	18	22	0	0	43	39	23
2014	Information management	34	26	14	20	7	0	0	59	27	15
2014	Information technology	25	23	24	11	11	6	0	51	23	51
2014	Evaluation	31	31	0	15	8	15	0	74	26	13
2014	Other services to the public	28	20	11	6	18	17	0	58	28	17
2014	None of the above	27	27	19	13	10	3	2	57	24	125

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	30	17	0	5	7	0	76	5	24
2018	Communications or public affairs	34	36	8	22	0	0	0	70	22	23
2018	Security	65	0	17	9	9	0	0	65	18	11
2018	Administration and operations	53	26	9	5	3	3	1	82	9	110
2018	Human resources	39	39	14	3	3	3	0	80	6	71
2018	Financial management	48	24	15	4	0	4	5	79	4	25
2018	Procurement	30	40	20	10	0	0	0	70	10	10
2018	Information management	61	15	15	0	8	0	0	76	8	12
2018	Information technology	46	35	6	8	3	2	0	83	12	37
2018	Policy	75	25	0	0	0	0	0	100	0	11
2018	Project management	56	28	0	11	5	0	0	83	17	18
2018	Other services to the public	55	37	8	0	0	0	0	92	0	15
2018	None of the above	46	20	16	10	5	3	0	69	15	59
2017	Client contact centre	75	25	0	0	0	0	0	100	0	17
2017	Communications or public affairs	33	39	22	7	0	0	0	72	7	14
2017	Administration and operations	49	27	15	5	1	1	1	78	6	80
2017	Human resources	51	27	8	9	3	2	0	80	12	75
2017	Financial management	70	19	11	0	0	0	0	89	0	17
2017	Information technology	57	27	8	3	3	3	0	86	6	37
2017	Policy	41	38	5	16	0	0	0	79	16	17
2017	None of the above	49	28	5	6	8	5	0	81	15	63
2014	Client contact centre	49	26	11	0	5	8	2	83	6	39
2014	Communications or public affairs	42	58	0	0	0	0	0	100	0	16
2014	Administration and operations	58	24	8	4	5	2	0	84	9	129
2014	Human resources	53	29	6	4	6	3	0	84	10	82
2014	Financial management	30	43	14	4	8	0	0	73	13	23
2014	Information management	52	28	7	7	7	0	0	80	13	15
2014	Information technology	44	33	8	8	7	0	0	77	15	51
2014	Evaluation	54	30	8	0	8	0	0	85	8	13
2014	Other services to the public	43	45	6	0	0	5	0	94	0	17
2014	None of the above	47	30	14	2	2	3	1	81	5	125

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	35	17	0	5	0	0	78	5	24
2018	Communications or public affairs	39	40	4	16	0	0	0	80	16	23
2018	Security	65	0	17	9	9	0	0	65	18	11
2018	Administration and operations	55	27	6	9	3	1	1	83	11	110
2018	Human resources	49	28	20	3	0	0	0	77	3	70
2018	Financial management	46	31	8	7	4	4	0	80	11	25
2018	Procurement	30	40	30	0	0	0	0	70	0	10
2018	Information management	42	24	19	8	8	0	0	65	16	12
2018	Information technology	46	33	6	14	2	0	0	78	16	37
2018	Policy	70	20	0	9	0	0	0	91	9	10
2018	Project management	56	28	5	6	5	0	0	83	11	18
2018	Other services to the public	53	39	8	0	0	0	0	92	0	15
2018	None of the above	39	31	15	12	3	0	0	70	15	59
2017	Client contact centre	58	35	0	7	0	0	0	93	7	17
2017	Communications or public affairs	36	64	0	0	0	0	0	100	0	14
2017	Administration and operations	55	23	8	12	1	0	1	79	13	79
2017	Human resources	45	36	6	8	4	1	0	82	12	75
2017	Financial management	59	35	0	6	0	0	0	94	6	17
2017	Information technology	47	35	8	5	3	0	3	83	8	37
2017	Policy	41	34	10	15	0	0	0	75	15	17
2017	None of the above	46	27	12	6	9	0	0	72	16	63
2014	Client contact centre	46	31	10	5	5	0	2	79	11	39
2014	Communications or public affairs	29	60	0	11	0	0	0	89	11	16
2014	Administration and operations	54	30	7	3	6	0	0	84	9	129
2014	Human resources	50	25	6	12	5	1	0	76	17	82
2014	Financial management	35	44	9	4	8	0	0	78	13	23
2014	Information management	53	28	13	0	7	0	0	80	7	15
2014	Information technology	53	22	10	8	7	0	0	75	15	51
2014	Evaluation	38	39	8	7	8	0	0	78	15	13
2014	Other services to the public	55	22	17	6	0	0	0	77	6	17
2014	None of the above	48	32	8	6	3	1	1	82	10	125

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	20	18	0	9	0	0	73	9	24
2018	Communications or public affairs	39	26	19	8	8	0	0	65	16	23
2018	Security	65	0	0	9	26	0	0	65	35	11
2018	Administration and operations	54	25	7	6	7	1	1	80	12	110
2018	Human resources	49	25	20	3	3	0	1	74	6	72
2018	Financial management	53	24	4	4	7	8	0	83	12	25
2018	Procurement	40	40	10	0	10	0	0	80	10	10
2018	Information management	43	42	8	0	8	0	0	84	8	12
2018	Information technology	48	38	5	6	3	0	0	86	9	37
2018	Policy	78	14	0	8	0	0	0	92	8	11
2018	Project management	47	35	0	12	6	0	0	82	18	17
2018	Other services to the public	61	39	0	0	0	0	0	100	0	15
2018	None of the above	44	28	11	7	9	0	0	72	17	59
2017	Client contact centre	64	19	11	6	0	0	0	83	6	17
2017	Communications or public affairs	60	20	7	13	0	0	0	80	13	14
2017	Administration and operations	62	20	11	5	0	1	1	83	5	80
2017	Human resources	55	23	10	7	3	1	0	79	10	75
2017	Financial management	78	22	0	0	0	0	0	100	0	17
2017	Information technology	54	32	11	0	3	0	0	87	3	37
2017	Policy	46	22	13	15	0	5	0	71	16	17
2017	None of the above	46	25	9	5	11	2	2	73	17	62
2014	Client contact centre	46	34	8	0	5	3	5	86	5	39
2014	Communications or public affairs	34	54	11	0	0	0	0	89	0	16
2014	Administration and operations	59	25	5	6	5	0	0	83	11	129
2014	Human resources	54	27	10	4	5	1	0	81	9	82
2014	Financial management	49	34	4	4	8	0	0	83	13	23
2014	Information management	53	28	6	0	13	0	0	80	13	15
2014	Information technology	63	21	5	9	2	0	0	83	11	51
2014	Evaluation	54	23	8	15	0	0	0	77	15	13
2014	Other services to the public	72	16	6	0	0	0	6	94	0	17
2014	None of the above	52	33	7	2	4	2	1	87	6	125

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	31	29	4	4	0	0	63	8	25
2018	Communications or public affairs	13	38	35	8	0	5	0	54	8	23
2018	Security	43	21	36	0	0	0	0	64	0	11
2018	Administration and operations	34	37	15	6	3	4	0	74	10	113
2018	Human resources	18	34	26	17	3	3	0	53	21	70
2018	Financial management	31	24	26	5	3	11	0	62	9	26
2018	Procurement	0	60	30	0	10	0	0	60	10	10
2018	Information management	16	34	16	19	8	8	0	54	29	12
2018	Information technology	26	39	15	2	8	10	0	72	12	37
2018	Policy	24	59	17	0	0	0	0	83	0	12
2018	Project management	33	28	23	11	6	0	0	61	17	18
2018	Other services to the public	39	39	8	6	0	8	0	85	6	15
2018	None of the above	23	32	11	15	8	11	0	62	26	60
2017	Client contact centre	33	31	12	19	6	0	0	64	25	17
2017	Communications or public affairs	16	64	13	7	0	0	0	80	7	14
2017	Administration and operations	32	35	11	11	4	6	0	71	16	80
2017	Human resources	21	30	13	20	11	4	0	54	32	75
2017	Financial management	47	23	12	0	13	5	0	74	14	17
2017	Information technology	25	41	16	3	5	11	0	73	9	37
2017	Policy	55	25	10	0	6	5	0	84	6	17
2017	None of the above	26	39	14	10	5	6	0	69	16	63
2014	Client contact centre	23	40	22	0	3	10	2	72	3	39
2014	Communications or public affairs	35	40	6	6	0	14	0	87	7	16
2014	Administration and operations	33	31	16	11	4	5	0	67	16	129
2014	Human resources	29	37	16	6	7	5	0	69	14	82
2014	Financial management	13	35	18	8	21	4	0	50	30	23
2014	Information management	46	34	0	7	0	13	0	92	8	15
2014	Information technology	33	30	20	6	7	4	0	65	14	51
2014	Evaluation	15	63	8	7	0	8	0	84	7	13
2014	Other services to the public	35	30	28	0	6	0	0	66	6	17
2014	None of the above	30	36	14	10	4	5	1	70	15	125

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	24	24	16	4	0	0	55	20	25
2018	Communications or public affairs	4	44	36	12	4	0	0	48	16	23
2018	Security	35	38	18	9	0	0	0	73	9	11
2018	Administration and operations	31	38	13	13	4	1	0	69	17	113
2018	Human resources	15	41	22	15	4	3	0	57	20	69
2018	Financial management	17	34	19	7	12	11	0	58	21	26
2018	Procurement	0	40	30	20	10	0	0	40	30	10
2018	Information management	8	50	8	26	8	0	0	57	35	12
2018	Information technology	25	31	21	10	8	5	0	59	19	37
2018	Policy	36	39	17	7	0	0	0	76	7	12
2018	Project management	33	28	22	11	6	0	0	61	17	18
2018	Other services to the public	27	46	16	11	0	0	0	73	11	15
2018	None of the above	16	31	22	18	11	1	0	48	30	59
2017	Client contact centre	28	24	6	30	12	0	0	52	42	17
2017	Communications or public affairs	6	49	28	7	0	0	10	61	7	14
2017	Administration and operations	27	30	13	19	6	3	1	59	27	80
2017	Human resources	16	33	16	15	18	1	0	50	33	75
2017	Financial management	34	30	17	0	13	5	0	68	14	17
2017	Information technology	28	35	16	8	11	3	0	64	19	37
2017	Policy	34	36	15	4	6	5	0	73	11	17
2017	None of the above	13	33	22	16	13	3	0	48	29	63
2014	Client contact centre	27	33	23	3	5	7	2	66	9	39
2014	Communications or public affairs	17	61	11	11	0	0	0	78	11	16
2014	Administration and operations	31	31	16	14	7	1	0	63	21	129
2014	Human resources	23	39	17	6	11	4	0	64	18	82
2014	Financial management	13	25	28	13	21	0	0	38	34	23
2014	Information management	39	34	7	20	0	0	0	73	20	15
2014	Information technology	21	34	20	11	9	4	0	57	21	51
2014	Evaluation	7	78	8	7	0	0	0	85	7	13
2014	Other services to the public	32	28	29	5	6	0	0	60	11	17
2014	None of the above	30	32	13	13	8	4	0	65	22	125

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	25	25	16	5	0	0	54	21	24
2018	Communications or public affairs	4	26	41	24	0	4	0	32	25	23
2018	Security	26	47	18	0	9	0	0	73	9	11
2018	Administration and operations	29	27	18	12	9	5	0	59	23	112
2018	Human resources	9	36	28	21	4	3	0	46	25	70
2018	Financial management	18	40	16	15	8	4	0	59	24	25
2018	Procurement	0	30	20	40	10	0	0	30	50	10
2018	Information management	0	27	54	11	8	0	0	27	19	12
2018	Information technology	17	32	26	13	5	7	0	53	19	37
2018	Policy	36	32	17	7	7	0	0	68	15	12
2018	Project management	22	27	28	17	6	0	0	50	22	18
2018	Other services to the public	21	28	27	16	0	8	0	53	17	15
2018	None of the above	12	24	19	21	17	7	0	39	40	60
2017	Client contact centre	28	13	17	24	12	6	0	44	38	17
2017	Communications or public affairs	0	45	33	15	7	0	0	45	22	14
2017	Administration and operations	20	23	23	21	9	4	0	45	30	80
2017	Human resources	7	22	30	22	17	1	0	30	40	75
2017	Financial management	24	28	30	0	13	5	0	54	14	17
2017	Information technology	20	22	27	5	11	16	0	49	19	37
2017	Policy	29	22	10	20	14	5	0	53	36	17
2017	None of the above	11	24	19	24	14	8	0	38	41	63
2014	Client contact centre	21	35	23	13	3	5	2	59	16	39
2014	Communications or public affairs	17	30	28	6	6	14	0	54	13	16
2014	Administration and operations	21	31	16	15	11	6	0	55	28	129
2014	Human resources	15	34	21	18	10	2	0	50	29	82
2014	Financial management	9	25	28	22	17	0	0	34	39	23
2014	Information management	26	47	7	13	7	0	0	73	20	15
2014	Information technology	16	33	28	6	11	6	0	52	18	51
2014	Evaluation	8	55	31	0	7	0	0	62	7	13
2014	Other services to the public	18	32	21	23	6	0	0	50	29	17
2014	None of the above	15	32	19	20	7	7	0	51	29	125

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	23	29	20	0	4	0	48	21	25
2018	Communications or public affairs	0	39	22	39	0	0	0	39	39	23
2018	Security	35	38	9	9	9	0	0	73	18	11
2018	Administration and operations	26	28	18	14	8	5	0	57	24	113
2018	Human resources	12	27	29	22	7	3	0	40	31	69
2018	Financial management	17	47	15	11	7	4	0	66	18	26
2018	Procurement	0	30	20	40	10	0	0	30	50	10
2018	Information management	8	26	24	15	27	0	0	34	42	12
2018	Information technology	28	28	18	19	5	2	0	58	24	37
2018	Policy	27	35	7	17	15	0	0	61	32	12
2018	Project management	29	23	24	18	6	0	0	53	24	17
2018	Other services to the public	20	27	43	10	0	0	0	47	10	15
2018	None of the above	5	36	20	16	20	3	0	42	37	59
2017	Client contact centre	16	36	17	25	6	0	0	52	31	17
2017	Communications or public affairs	0	32	46	0	13	9	0	35	15	14
2017	Administration and operations	18	35	20	16	9	2	0	55	25	80
2017	Human resources	16	31	19	16	17	1	0	47	34	75
2017	Financial management	24	41	25	6	0	5	0	68	6	17
2017	Information technology	22	38	22	3	5	10	0	67	9	37
2017	Policy	15	29	10	22	19	5	0	47	43	17
2017	None of the above	12	32	17	17	14	8	0	48	34	63
2014	Client contact centre	36	24	23	0	8	8	2	66	9	39
2014	Communications or public affairs	11	43	17	23	6	0	0	54	29	16
2014	Administration and operations	24	31	13	20	12	2	0	55	32	129
2014	Human resources	18	32	12	21	14	4	0	52	35	82
2014	Financial management	17	34	14	22	13	0	0	52	34	23
2014	Information management	25	48	7	14	0	7	0	78	15	15
2014	Information technology	31	26	18	9	13	0	2	58	23	51
2014	Evaluation	15	55	15	8	7	0	0	70	15	13
2014	Other services to the public	24	30	11	30	6	0	0	54	35	17
2014	None of the above	12	33	22	21	9	3	0	47	31	125

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	33	16	15	3	0	4	64	19	25
2018	Communications or public affairs	18	52	9	17	4	0	0	70	21	22
2018	Security	35	38	9	0	18	0	0	73	18	11
2018	Administration and operations	39	36	12	7	5	0	1	76	12	113
2018	Human resources	41	36	18	0	3	0	3	79	3	70
2018	Financial management	40	29	12	16	4	0	0	68	20	25
2018	Procurement	20	50	20	10	0	0	0	70	10	10
2018	Information management	24	23	8	22	24	0	0	47	45	12
2018	Information technology	44	29	9	13	6	0	0	72	19	37
2018	Policy	34	50	0	17	0	0	0	83	17	12
2018	Project management	44	28	0	17	12	0	0	72	28	18
2018	Other services to the public	32	34	34	0	0	0	0	66	0	15
2018	None of the above	32	30	22	9	8	0	0	62	17	60
2017	Client contact centre	40	23	19	17	0	0	0	64	17	17
2017	Communications or public affairs	24	48	22	7	0	0	0	72	7	14
2017	Administration and operations	40	32	13	10	4	0	1	73	14	80
2017	Human resources	41	25	12	14	7	0	0	66	22	75
2017	Financial management	66	11	6	6	12	0	0	77	18	17
2017	Information technology	38	38	11	5	8	0	0	76	13	37
2017	Policy	26	63	5	6	0	0	0	89	6	17
2017	None of the above	31	33	13	13	11	0	0	64	24	63
2014	Client contact centre	25	40	15	10	10	0	0	65	20	39
2014	Communications or public affairs	23	54	22	0	0	0	0	78	0	16
2014	Administration and operations	36	38	11	8	7	0	0	74	15	129
2014	Human resources	32	41	7	10	10	0	0	73	19	82
2014	Financial management	32	30	8	8	21	0	0	62	29	23
2014	Information management	39	41	7	7	7	0	0	79	14	15
2014	Information technology	33	36	11	11	9	0	0	69	20	51
2014	Evaluation	23	38	23	7	8	0	0	62	15	13
2014	Other services to the public	53	23	0	18	6	0	0	77	23	17
2014	None of the above	33	38	13	8	6	2	1	73	13	125

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	41	12	8	12	0	68	20	25
2018	Communications or public affairs	18	38	18	26	0	0	56	26	23
2018	Security	26	27	30	9	9	0	53	17	11
2018	Administration and operations	29	38	15	14	4	0	67	18	113
2018	Human resources	31	37	20	7	4	1	68	11	70
2018	Financial management	24	34	8	24	11	0	58	34	26
2018	Procurement	30	40	20	10	0	0	70	10	10
2018	Information management	43	31	0	8	19	0	73	27	12
2018	Information technology	29	39	16	8	7	0	68	15	37
2018	Policy	0	85	7	0	7	0	85	7	12
2018	Project management	39	33	6	5	17	0	72	22	18
2018	Other services to the public	26	31	24	19	0	0	57	19	15
2018	None of the above	20	43	12	13	12	0	64	24	60
2017	Client contact centre	29	47	11	7	6	0	76	13	17
2017	Communications or public affairs	29	41	24	7	0	0	70	7	14
2017	Administration and operations	32	34	14	15	5	0	66	20	79
2017	Human resources	32	35	7	22	4	0	68	25	75
2017	Financial management	35	47	12	0	6	0	82	6	17
2017	Information technology	33	46	11	5	5	0	79	11	37
2017	Policy	12	54	5	29	0	0	66	29	17
2017	None of the above	29	30	17	14	8	2	60	22	63

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	27	25	20	9	13	0	39	32	25
2018	Communications or public affairs	10	30	18	26	4	13	0	45	34	23
2018	Security	9	21	17	18	26	0	9	33	48	11
2018	Administration and operations	23	19	16	13	10	17	1	51	29	113
2018	Human resources	15	28	18	12	4	18	5	56	21	71
2018	Financial management	21	29	19	7	12	4	8	57	22	25
2018	Procurement	10	20	40	10	0	20	0	38	13	10
2018	Information management	26	8	23	11	16	16	0	41	32	12
2018	Information technology	12	28	22	8	10	16	3	50	23	37
2018	Policy	17	0	44	17	7	15	0	20	29	12
2018	Project management	22	39	17	11	0	11	0	69	13	18
2018	Other services to the public	29	25	33	6	0	8	0	58	6	15
2018	None of the above	11	26	20	13	14	11	5	43	33	60
2017	Client contact centre	11	7	47	24	0	12	0	20	27	17
2017	Communications or public affairs	0	27	7	26	7	34	0	41	49	14
2017	Administration and operations	21	26	17	16	11	9	0	52	30	80
2017	Human resources	21	28	16	14	10	6	4	55	27	74
2017	Financial management	25	12	18	6	14	25	0	50	26	16
2017	Information technology	9	27	24	14	5	18	3	45	24	37
2017	Policy	12	5	10	45	0	23	5	24	63	17
2017	None of the above	8	28	16	15	9	21	3	47	32	63
2014	Client contact centre	18	22	18	20	8	10	5	47	32	39
2014	Communications or public affairs	6	23	35	11	6	20	0	36	21	16
2014	Administration and operations	17	22	19	16	14	12	1	45	34	128
2014	Human resources	18	28	14	14	10	11	5	56	28	81
2014	Financial management	13	28	13	22	21	0	4	43	44	23
2014	Information management	13	32	28	7	0	20	0	57	9	15
2014	Information technology	10	28	19	15	15	14	0	44	34	51
2014	Evaluation	7	47	15	15	0	8	8	64	17	13
2014	Other services to the public	32	11	12	0	17	28	0	60	24	17
2014	None of the above	16	19	17	15	11	15	7	45	34	125

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	51	9	0	5	4	0	86	5	24
2018	Communications or public affairs	34	27	14	20	0	5	0	64	21	23
2018	Security	65	0	9	18	9	0	0	65	26	11
2018	Administration and operations	44	33	10	7	4	1	1	79	11	110
2018	Human resources	38	36	12	8	3	1	3	77	11	72
2018	Financial management	44	28	8	12	4	4	0	75	17	25
2018	Procurement	30	50	10	10	0	0	0	80	10	10
2018	Information management	58	23	0	11	8	0	0	81	19	12
2018	Information technology	49	38	2	5	6	0	0	87	11	37
2018	Policy	75	17	0	0	8	0	0	92	8	11
2018	Project management	44	39	0	11	5	0	0	83	17	18
2018	Other services to the public	48	39	8	5	0	0	0	88	5	15
2018	None of the above	35	30	13	14	8	0	0	65	22	59
2017	Client contact centre	58	37	5	0	0	0	0	95	0	17
2017	Communications or public affairs	33	46	15	0	7	0	0	78	7	14
2017	Administration and operations	54	21	12	8	3	0	2	77	11	80
2017	Human resources	47	28	12	9	5	0	0	74	14	75
2017	Financial management	66	11	17	0	0	0	6	82	0	17
2017	Information technology	41	38	11	5	5	0	0	79	11	37
2017	Policy	39	44	12	5	0	0	0	83	5	17
2017	None of the above	38	22	16	11	10	1	3	62	22	63
2014	Client contact centre	41	31	8	3	8	3	7	80	12	39
2014	Communications or public affairs	24	65	0	6	6	0	0	89	11	16
2014	Administration and operations	49	34	2	8	6	0	0	83	14	128
2014	Human resources	43	36	13	5	2	0	0	79	7	82
2014	Financial management	35	44	8	4	8	0	0	79	13	23
2014	Information management	53	21	7	6	13	0	0	73	20	15
2014	Information technology	44	38	8	2	7	0	2	83	9	51
2014	Evaluation	46	46	0	8	0	0	0	92	8	13
2014	Other services to the public	46	37	5	6	6	0	0	83	12	17
2014	None of the above	40	34	12	8	3	2	2	77	11	125

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Administration and operations	15	30	17	13	7	5	14	55	25	28
2018	Human resources	32	22	11	3	0	10	21	79	5	28
2018	None of the above	14	34	16	13	0	9	14	63	17	23
2017	Administration and operations	33	17	18	4	10	13	5	61	17	23
2017	Human resources	30	25	15	9	4	7	10	67	15	27
2017	Information technology	21	61	9	0	9	0	0	82	9	11
2017	None of the above	48	34	0	9	5	5	0	86	14	20
2014	Administration and operations	35	30	8	16	8	0	3	67	25	36
2014	Human resources	39	29	18	3	4	4	4	73	7	28
2014	Financial management	42	19	29	10	0	0	0	61	10	10
2014	Information technology	27	36	6	18	0	0	12	72	21	15
2014	None of the above	23	39	13	11	3	0	11	70	16	30

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	45	8	16	4	0	0	72	20	25
2018	Communications or public affairs	26	41	4	25	4	0	0	67	29	23
2018	Security	53	26	9	12	0	0	0	79	12	11
2018	Administration and operations	22	49	12	12	3	0	2	72	16	113
2018	Human resources	29	50	7	8	3	3	0	81	12	71
2018	Financial management	40	22	18	11	8	0	0	63	19	26
2018	Procurement	30	50	10	10	0	0	0	80	10	10
2018	Information management	32	34	8	8	19	0	0	65	27	12
2018	Information technology	45	33	9	8	2	0	2	80	11	37
2018	Policy	59	34	7	0	0	0	0	93	0	12
2018	Project management	38	39	6	17	0	0	0	78	17	18
2018	Other services to the public	30	48	8	0	6	0	8	85	6	15
2018	None of the above	31	34	11	14	8	0	2	66	22	60
2017	Client contact centre	22	41	13	17	6	0	0	63	23	17
2017	Communications or public affairs	22	58	20	0	0	0	0	80	0	14
2017	Administration and operations	36	33	16	9	5	0	1	70	14	80
2017	Human resources	39	34	14	6	5	0	2	74	12	75
2017	Financial management	40	46	8	6	0	0	0	86	6	15
2017	Information technology	41	34	17	3	5	0	0	75	8	37
2017	Policy	21	51	15	14	0	0	0	71	14	17
2017	None of the above	32	28	16	13	9	0	2	62	22	63
2014	Client contact centre	42	31	15	10	3	0	0	73	13	39
2014	Communications or public affairs	34	44	6	17	0	0	0	78	17	16
2014	Administration and operations	35	36	13	13	3	0	0	71	16	129
2014	Human resources	37	41	14	3	5	0	0	78	8	82
2014	Financial management	36	56	4	0	4	0	0	92	4	23
2014	Information management	25	54	14	7	0	0	0	79	7	15
2014	Information technology	26	37	21	13	4	0	0	62	16	51
2014	Evaluation	22	39	23	15	0	0	0	61	15	13
2014	Other services to the public	23	45	21	12	0	0	0	67	12	17
2014	None of the above	28	43	9	11	5	2	2	74	17	125

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	19	24	9	4	0	4	61	14	25
2018	Communications or public affairs	49	46	0	5	0	0	0	95	5	23
2018	Security	53	26	0	12	9	0	0	79	21	11
2018	Administration and operations	38	35	13	10	4	0	0	73	14	112
2018	Human resources	47	32	12	6	1	1	0	81	7	71
2018	Financial management	34	59	0	4	4	0	0	93	7	24
2018	Procurement	30	60	10	0	0	0	0	90	0	10
2018	Information management	68	16	8	0	8	0	0	84	8	12
2018	Information technology	45	41	2	10	2	0	0	85	12	37
2018	Policy	19	57	24	0	0	0	0	76	0	12
2018	Project management	44	17	22	11	6	0	0	61	17	18
2018	Other services to the public	30	52	12	0	6	0	0	82	6	15
2018	None of the above	51	31	8	7	3	0	0	82	10	60
2017	Client contact centre	46	37	5	6	6	0	0	83	12	17
2017	Communications or public affairs	50	33	17	0	0	0	0	83	0	14
2017	Administration and operations	46	38	2	10	4	0	0	84	13	80
2017	Human resources	46	29	13	8	3	0	0	76	11	75
2017	Financial management	82	18	0	0	0	0	0	100	0	17
2017	Information technology	43	43	8	5	0	0	0	86	5	37
2017	Policy	44	32	5	19	0	0	0	76	19	17
2017	None of the above	42	42	6	3	6	0	0	84	10	62
2014	Client contact centre	25	33	21	16	5	0	0	58	21	38
2014	Communications or public affairs	41	36	11	11	0	0	0	78	11	16
2014	Administration and operations	34	38	12	9	6	0	0	73	15	129
2014	Human resources	47	34	7	8	4	0	0	81	11	82
2014	Financial management	35	53	8	4	0	0	0	87	4	23
2014	Information management	53	34	0	13	0	0	0	87	13	15
2014	Information technology	40	40	13	2	5	0	0	80	7	51
2014	Evaluation	31	61	8	0	0	0	0	92	0	13
2014	Other services to the public	46	37	0	12	6	0	0	82	18	17
2014	None of the above	55	28	7	6	4	0	0	83	10	125

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	39	8	4	5	0	83	9	23
2018	Communications or public affairs	45	50	0	5	0	0	95	5	23
2018	Security	61	30	0	0	9	0	91	9	11
2018	Administration and operations	38	40	10	9	4	0	78	13	112
2018	Human resources	56	32	6	3	1	1	89	4	70
2018	Financial management	48	40	8	4	0	0	88	4	25
2018	Procurement	60	40	0	0	0	0	100	0	10
2018	Information management	76	15	0	0	8	0	92	8	12
2018	Information technology	50	29	8	6	7	0	79	13	37
2018	Policy	19	55	17	10	0	0	74	10	12
2018	Project management	50	39	0	5	6	0	89	11	18
2018	Other services to the public	46	28	19	7	0	0	74	7	15
2018	None of the above	50	33	10	6	2	0	83	8	60
2017	Client contact centre	53	18	11	12	6	0	71	17	17
2017	Communications or public affairs	63	27	10	0	0	0	90	0	14
2017	Administration and operations	54	30	4	6	5	0	84	12	80
2017	Human resources	53	29	9	6	3	0	82	9	75
2017	Financial management	82	18	0	0	0	0	100	0	17
2017	Information technology	38	46	11	3	3	0	84	5	37
2017	Policy	56	24	5	14	0	0	81	14	17
2017	None of the above	45	37	10	3	5	0	82	8	62
2014	Client contact centre	34	30	12	15	8	0	65	23	39
2014	Communications or public affairs	47	42	6	6	0	0	89	6	16
2014	Administration and operations	44	36	8	7	5	0	80	12	129
2014	Human resources	50	32	10	2	5	0	82	7	81
2014	Financial management	34	54	8	4	0	0	87	4	23
2014	Information management	53	34	0	13	0	0	87	13	15
2014	Information technology	42	36	13	4	5	0	78	9	51
2014	Evaluation	31	53	16	0	0	0	84	0	13
2014	Other services to the public	45	31	12	12	0	0	76	12	17
2014	None of the above	64	22	6	6	2	0	86	9	125

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	40	24	0	16	4	0	58	17	25
2018	Communications or public affairs	16	22	28	24	4	0	5	40	30	23
2018	Security	26	44	21	0	9	0	0	70	9	11
2018	Administration and operations	33	24	16	12	9	6	0	60	23	113
2018	Human resources	19	34	22	16	4	5	0	56	21	72
2018	Financial management	17	49	18	7	5	4	0	69	13	26
2018	Procurement	0	50	30	20	0	0	0	50	20	10
2018	Information management	8	34	16	26	8	8	0	45	37	12
2018	Information technology	29	52	7	6	3	2	0	83	9	37
2018	Policy	10	47	29	7	7	0	0	56	15	12
2018	Project management	22	44	17	5	6	6	0	70	12	18
2018	Other services to the public	19	57	8	6	10	0	0	76	16	15
2018	None of the above	19	31	22	12	12	4	0	52	24	59
2017	Client contact centre	27	31	11	25	6	0	0	58	31	17
2017	Communications or public affairs	37	29	12	7	7	9	0	72	15	14
2017	Administration and operations	32	37	15	9	5	1	1	71	14	80
2017	Human resources	31	29	24	8	7	1	0	61	15	74
2017	Financial management	25	39	11	6	6	13	0	73	14	16
2017	Information technology	36	51	8	3	3	0	0	87	5	37
2017	Policy	17	53	0	24	0	5	0	74	26	17
2017	None of the above	24	31	16	8	14	7	0	59	23	63
2014	Client contact centre	20	47	15	3	5	8	3	75	9	39
2014	Communications or public affairs	17	60	18	6	0	0	0	76	6	16
2014	Administration and operations	27	39	14	11	6	2	0	68	18	129
2014	Human resources	27	37	20	7	6	3	0	66	14	82
2014	Financial management	21	52	9	8	9	0	0	73	18	23
2014	Information management	33	54	6	0	7	0	0	87	7	15
2014	Information technology	25	24	24	13	7	5	0	52	22	51
2014	Evaluation	0	69	23	8	0	0	0	69	8	13
2014	Other services to the public	30	21	20	6	17	6	0	54	25	17
2014	None of the above	23	32	21	12	6	5	1	59	19	125

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	20	19	20	8	12	4	43	33	25
2018	Communications or public affairs	4	13	30	39	8	0	5	19	50	23
2018	Security	44	35	9	12	0	0	0	79	12	11
2018	Administration and operations	18	26	15	20	15	5	1	47	37	112
2018	Human resources	20	17	26	14	11	5	6	42	28	72
2018	Financial management	7	24	39	0	23	4	4	34	24	26
2018	Procurement	20	10	30	10	20	0	10	33	33	10
2018	Information management	8	34	15	8	35	0	0	42	43	12
2018	Information technology	28	38	19	6	9	0	0	66	15	36
2018	Policy	10	30	19	27	15	0	0	39	42	12
2018	Project management	22	44	0	17	12	5	0	70	30	18
2018	Other services to the public	12	34	42	0	11	0	0	47	11	15
2018	None of the above	5	27	22	21	23	0	2	33	45	60
2017	Client contact centre	5	24	12	29	24	6	0	30	57	17
2017	Communications or public affairs	10	33	13	15	20	9	0	48	38	14
2017	Administration and operations	13	24	19	23	15	2	5	39	41	80
2017	Human resources	20	19	14	24	14	1	7	43	41	74
2017	Financial management	28	7	17	12	17	7	13	43	36	17
2017	Information technology	19	32	22	13	8	5	0	54	23	37
2017	Policy	21	32	0	21	16	11	0	59	41	17
2017	None of the above	15	21	14	9	30	3	7	40	44	63
2014	Client contact centre	15	26	20	18	13	6	3	45	34	39
2014	Communications or public affairs	12	42	24	6	17	0	0	54	22	16
2014	Administration and operations	11	23	16	20	26	0	5	35	48	129
2014	Human resources	16	19	12	28	16	5	4	38	49	82
2014	Financial management	4	27	9	27	29	4	0	32	58	23
2014	Information management	12	28	27	20	13	0	0	39	34	15
2014	Information technology	14	15	19	13	28	8	4	32	46	51
2014	Evaluation	0	38	8	39	15	0	0	38	54	13
2014	Other services to the public	11	11	6	19	41	6	6	24	69	17
2014	None of the above	17	16	14	19	18	5	11	40	44	125

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	40	20	17	4	0	0	58	22	25
2018	Communications or public affairs	22	37	8	34	0	0	0	58	34	23
2018	Security	35	30	27	0	9	0	0	64	9	11
2018	Administration and operations	35	41	8	10	4	0	1	77	14	111
2018	Human resources	31	37	14	12	4	1	0	69	17	72
2018	Financial management	32	46	18	0	4	0	0	78	4	26
2018	Procurement	20	40	30	10	0	0	0	60	10	10
2018	Information management	27	42	23	0	8	0	0	69	8	12
2018	Information technology	36	29	14	16	5	0	0	65	21	37
2018	Policy	45	29	10	16	0	0	0	74	16	11
2018	Project management	55	22	5	6	11	0	0	78	17	18
2018	Other services to the public	55	29	16	0	0	0	0	84	0	15
2018	None of the above	20	48	13	11	8	0	0	68	19	60
2017	Client contact centre	28	41	6	25	0	0	0	69	25	17
2017	Communications or public affairs	34	35	10	20	0	0	0	70	20	14
2017	Administration and operations	45	25	15	9	6	0	0	70	15	80
2017	Human resources	32	33	12	20	3	0	0	65	23	74
2017	Financial management	59	35	6	0	0	0	0	94	0	17
2017	Information technology	36	49	13	0	3	0	0	84	3	37
2017	Policy	49	40	5	6	0	0	0	89	6	17
2017	None of the above	34	33	8	12	11	0	2	69	24	63
2014	Client contact centre	24	34	23	15	5	0	0	57	20	39
2014	Communications or public affairs	18	71	11	0	0	0	0	89	0	16
2014	Administration and operations	35	32	14	10	9	0	0	67	18	129
2014	Human resources	29	41	9	12	9	0	0	71	21	82
2014	Financial management	8	62	13	8	8	0	0	71	17	23
2014	Information management	60	27	0	7	6	0	0	87	13	15
2014	Information technology	26	46	15	2	11	0	0	72	13	51
2014	Evaluation	0	69	15	15	0	0	0	69	15	13
2014	Other services to the public	46	36	6	6	6	0	0	82	12	17
2014	None of the above	32	38	10	12	5	1	3	72	17	125

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	32	32	13	4	0	0	51	17	25
2018	Communications or public affairs	15	38	22	22	4	0	0	53	26	23
2018	Security	47	17	18	0	18	0	0	64	18	11
2018	Administration and operations	44	38	7	6	4	0	1	83	10	112
2018	Human resources	42	34	10	11	3	1	0	77	13	70
2018	Financial management	37	48	8	4	4	0	0	85	7	25
2018	Procurement	30	60	0	0	10	0	0	90	10	10
2018	Information management	45	8	31	8	8	0	0	53	16	12
2018	Information technology	39	40	10	0	11	0	0	79	11	37
2018	Policy	56	29	0	16	0	0	0	84	16	11
2018	Project management	55	28	0	6	11	0	0	83	17	18
2018	Other services to the public	41	54	6	0	0	0	0	94	0	15
2018	None of the above	41	32	10	10	7	0	0	73	17	60
2017	Client contact centre	40	18	19	23	0	0	0	58	23	17
2017	Communications or public affairs	26	39	9	20	7	0	0	65	27	14
2017	Administration and operations	48	29	12	6	3	1	0	79	9	80
2017	Human resources	38	28	21	7	7	0	0	66	13	75
2017	Financial management	66	23	6	0	6	0	0	88	6	17
2017	Information technology	44	46	5	3	3	0	0	89	5	37
2017	Policy	44	44	0	7	6	0	0	87	13	17
2017	None of the above	42	22	14	10	11	0	2	65	21	63
2014	Client contact centre	31	30	28	10	0	0	0	62	10	39
2014	Communications or public affairs	18	60	22	0	0	0	0	78	0	16
2014	Administration and operations	40	30	15	10	5	0	0	70	15	129
2014	Human resources	35	35	14	10	6	0	0	71	16	82
2014	Financial management	27	40	21	4	8	0	0	67	13	23
2014	Information management	59	34	0	7	0	0	0	93	7	15
2014	Information technology	38	32	15	7	5	2	0	72	13	51
2014	Evaluation	24	38	31	7	0	0	0	62	7	13
2014	Other services to the public	55	34	6	0	6	0	0	88	6	17
2014	None of the above	35	32	18	10	4	0	1	68	14	125

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	33	21	8	4	0	0	67	12	24
2018	Communications or public affairs	17	47	10	22	4	0	0	65	26	23
2018	Security	35	39	9	9	9	0	0	74	18	11
2018	Administration and operations	40	34	11	8	7	0	0	74	15	111
2018	Human resources	38	34	11	14	1	1	0	73	16	71
2018	Financial management	27	49	7	8	8	0	0	76	16	26
2018	Procurement	20	40	30	10	0	0	0	60	10	10
2018	Information management	17	75	8	0	0	0	0	92	0	11
2018	Information technology	36	32	16	14	2	0	0	68	16	37
2018	Policy	36	56	0	8	0	0	0	92	8	11
2018	Project management	39	33	17	0	11	0	0	72	11	18
2018	Other services to the public	25	55	16	5	0	0	0	80	5	15
2018	None of the above	34	32	14	14	4	0	2	67	19	60
2017	Client contact centre	29	34	17	19	0	0	0	64	19	17
2017	Communications or public affairs	29	55	15	0	0	0	0	85	0	14
2017	Administration and operations	49	32	8	7	4	0	0	81	11	80
2017	Human resources	34	27	18	16	5	0	0	61	21	75
2017	Financial management	65	24	0	6	6	0	0	88	12	17
2017	Information technology	38	43	13	0	5	0	0	81	5	37
2017	Policy	52	32	16	0	0	0	0	84	0	17
2017	None of the above	35	31	13	11	9	1	0	66	21	63
2014	Client contact centre	42	31	12	13	3	0	0	73	15	39
2014	Communications or public affairs	36	22	22	6	0	14	0	67	7	16
2014	Administration and operations	43	33	8	8	9	0	0	76	17	129
2014	Human resources	38	34	9	15	5	0	0	72	20	82
2014	Financial management	18	53	8	17	4	0	0	71	21	23
2014	Information management	53	27	13	7	0	0	0	80	7	15
2014	Information technology	23	42	22	7	5	0	0	65	13	51
2014	Evaluation	16	61	15	8	0	0	0	77	8	13
2014	Other services to the public	48	34	12	0	6	0	0	82	6	17
2014	None of the above	31	40	17	8	3	1	1	72	11	125

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	35	20	13	4	12	0	58	19	25
2018	Communications or public affairs	13	39	30	12	0	5	0	56	13	23
2018	Security	26	34	21	18	0	0	0	61	18	11
2018	Administration and operations	34	30	20	7	3	7	0	69	10	113
2018	Human resources	29	46	13	4	5	1	0	77	10	72
2018	Financial management	21	45	11	19	0	4	0	68	20	26
2018	Procurement	20	30	30	10	10	0	0	50	20	10
2018	Information management	19	42	31	0	8	0	0	60	8	12
2018	Information technology	23	47	13	11	0	5	0	74	12	37
2018	Policy	51	41	0	7	0	0	0	93	7	12
2018	Project management	33	38	23	0	6	0	0	72	6	18
2018	Other services to the public	21	67	12	0	0	0	0	88	0	14
2018	None of the above	26	36	16	14	5	3	0	64	19	60
2017	Client contact centre	29	23	36	6	6	0	0	52	12	17
2017	Communications or public affairs	12	49	24	15	0	0	0	61	15	14
2017	Administration and operations	30	36	20	6	5	1	1	68	11	80
2017	Human resources	26	33	22	8	10	0	0	59	19	75
2017	Financial management	46	36	12	0	6	0	0	82	6	17
2017	Information technology	25	43	22	0	8	3	0	70	8	37
2017	Policy	39	37	10	6	0	7	0	82	7	16
2017	None of the above	20	31	17	11	9	10	2	57	23	63

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	40	13	4	0	0	0	83	4	25
2018	Communications or public affairs	22	35	31	4	8	0	0	56	12	23
2018	Security	65	0	26	0	9	0	0	65	9	11
2018	Administration and operations	52	34	3	8	4	0	0	85	11	112
2018	Human resources	58	31	7	0	3	1	0	90	3	71
2018	Financial management	37	37	13	4	8	0	0	74	12	26
2018	Procurement	50	30	0	10	10	0	0	80	20	10
2018	Information management	42	42	0	8	8	0	0	84	16	12
2018	Information technology	46	31	18	3	2	0	0	76	6	37
2018	Policy	76	24	0	0	0	0	0	100	0	12
2018	Project management	55	17	23	5	0	0	0	72	5	18
2018	Other services to the public	28	49	15	8	0	0	0	78	8	15
2018	None of the above	49	35	2	3	9	0	2	86	13	60
2017	Client contact centre	35	46	6	6	6	0	0	81	13	16
2017	Communications or public affairs	35	52	7	0	7	0	0	87	7	14
2017	Administration and operations	59	25	9	4	2	0	1	85	6	79
2017	Human resources	52	29	5	10	4	0	0	80	14	75
2017	Financial management	62	13	0	12	7	0	7	80	20	17
2017	Information technology	41	43	8	3	5	0	0	84	8	37
2017	Policy	74	15	6	5	0	0	0	89	5	17
2017	None of the above	44	28	9	8	8	0	2	74	16	62
2014	Client contact centre	44	44	10	0	3	0	0	87	3	39
2014	Communications or public affairs	37	34	18	6	0	0	6	75	6	16
2014	Administration and operations	52	28	7	6	6	0	2	81	13	129
2014	Human resources	43	35	7	9	6	0	0	78	15	82
2014	Financial management	45	43	4	0	8	0	0	87	8	23
2014	Information management	54	27	0	12	0	0	7	87	13	15
2014	Information technology	40	35	12	9	2	0	2	77	11	51
2014	Evaluation	46	39	15	0	0	0	0	85	0	13
2014	Other services to the public	57	25	18	0	0	0	0	82	0	17
2014	None of the above	48	32	8	6	6	0	1	80	12	125

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	60	24	12	4	0	0	84	4	25
2018	Communications or public affairs	32	25	34	9	0	0	57	9	23
2018	Security	57	26	9	9	0	0	83	9	11
2018	Administration and operations	46	30	18	5	2	0	75	7	113
2018	Human resources	33	34	12	12	10	0	67	21	72
2018	Financial management	30	33	12	13	13	0	63	25	25
2018	Procurement	50	10	40	0	0	0	60	0	10
2018	Information management	61	23	8	8	0	0	84	8	12
2018	Information technology	54	31	13	2	0	0	84	2	37
2018	Policy	44	30	27	0	0	0	73	0	12
2018	Project management	33	56	11	0	0	0	89	0	18
2018	Other services to the public	36	22	22	14	6	0	58	19	15
2018	None of the above	26	33	21	10	10	0	59	20	60
2017	Client contact centre	63	37	0	0	0	0	100	0	17
2017	Communications or public affairs	13	48	19	13	7	0	61	20	14
2017	Administration and operations	40	38	19	2	1	0	78	3	80
2017	Human resources	25	38	21	10	6	0	63	16	74
2017	Financial management	39	29	17	0	7	7	74	8	17
2017	Information technology	44	45	11	0	0	0	89	0	37
2017	Policy	39	34	15	7	5	0	73	12	17
2017	None of the above	33	43	14	8	1	0	76	10	63
2014	Client contact centre	59	23	10	5	3	0	82	8	39
2014	Communications or public affairs	24	25	34	17	0	0	49	17	16
2014	Administration and operations	40	38	15	5	1	0	78	7	129
2014	Human resources	22	38	25	12	4	0	60	16	82
2014	Financial management	26	62	8	4	0	0	87	4	23
2014	Information management	47	20	21	12	0	0	67	12	15
2014	Information technology	39	39	9	10	2	2	79	12	51
2014	Evaluation	46	46	7	0	0	0	93	0	13
2014	Other services to the public	60	22	18	0	0	0	82	0	17
2014	None of the above	37	37	14	10	2	1	74	12	125

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	45	27	27	25
2018	Communications or public affairs	43	27	30	23
2018	Security	39	52	9	11
2018	Administration and operations	34	27	39	111
2018	Human resources	45	20	35	72
2018	Financial management	41	36	23	25
2018	Procurement	30	30	40	10
2018	Information management	24	27	50	12
2018	Information technology	29	36	35	37
2018	Policy	53	10	37	12
2018	Project management	34	22	44	18
2018	Other services to the public	18	27	55	15
2018	None of the above	43	23	35	60
2017	Client contact centre	26	28	46	17
2017	Communications or public affairs	49	9	42	14
2017	Administration and operations	40	31	29	80
2017	Human resources	45	34	21	75
2017	Financial management	50	34	16	17
2017	Information technology	27	38	35	37
2017	Policy	61	12	27	17
2017	None of the above	35	25	40	63
2014	Client contact centre	35	26	38	39
2014	Communications or public affairs	43	11	46	16
2014	Administration and operations	38	19	43	129
2014	Human resources	38	22	40	82
2014	Financial management	46	27	28	23
2014	Information management	47	20	33	15
2014	Information technology	28	28	44	51
2014	Evaluation	32	23	45	13
2014	Other services to the public	35	37	28	17
2014	None of the above	38	34	28	125

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Client contact centre	10	8	62	0	20	0	11
2018	Communications or public affairs	9	0	56	9	25	0	10
2018	Administration and operations	5	21	47	3	17	7	38
2018	Human resources	23	20	57	0	0	0	32
2018	Financial management	9	12	79	0	0	0	10
2018	Information technology	19	33	39	8	0	0	11
2018	None of the above	19	16	42	5	11	7	25
2017	Administration and operations	12	25	40	3	14	6	32
2017	Human resources	12	9	52	6	13	8	34
2017	Information technology	0	20	49	21	0	10	10
2017	Policy	24	14	26	0	28	8	10
2017	None of the above	0	15	62	0	10	14	22
2014	Client contact centre	0	28	50	0	9999	22	14
2014	Administration and operations	4	18	51	8	9999	18	48
2014	Human resources	19	22	36	0	9999	23	31
2014	Financial management	9	0	91	0	9999	0	11
2014	Information technology	6	0	79	0	9999	14	15
2014	None of the above	20	26	41	6	9999	6	47

Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	33	9	16	0	0	0	75	16	25
2018	Communications or public affairs	31	50	9	9	0	0	0	81	9	23
2018	Security	52	18	21	0	9	0	0	70	9	11
2018	Administration and operations	50	39	6	3	3	0	0	88	6	113
2018	Human resources	48	48	4	0	0	0	0	96	0	72
2018	Financial management	36	44	16	0	4	0	0	80	4	26
2018	Procurement	30	60	0	10	0	0	0	90	10	10
2018	Information management	53	39	0	0	8	0	0	92	8	12
2018	Information technology	41	41	13	6	0	0	0	81	6	37
2018	Policy	50	32	0	9	9	0	0	82	18	10
2018	Project management	39	44	0	11	6	0	0	83	17	18
2018	Other services to the public	46	49	0	5	0	0	0	95	5	15
2018	None of the above	43	45	5	5	1	2	0	89	6	60
2017	Client contact centre	41	29	18	12	0	0	0	70	12	17
2017	Communications or public affairs	29	46	19	7	0	0	0	74	7	14
2017	Administration and operations	43	36	12	9	1	0	0	79	10	80
2017	Human resources	35	46	8	9	1	0	0	81	11	75
2017	Financial management	55	33	6	0	6	0	0	88	6	17
2017	Information technology	52	32	6	8	3	0	0	84	11	37
2017	Policy	31	45	10	14	0	0	0	76	14	17
2017	None of the above	47	35	9	2	5	2	0	84	6	63
2014	Client contact centre	39	36	7	7	8	0	3	77	15	39
2014	Communications or public affairs	41	42	17	0	0	0	0	83	0	16
2014	Administration and operations	50	34	7	5	4	1	0	85	8	129
2014	Human resources	51	35	6	1	5	1	0	87	6	82
2014	Financial management	31	48	13	4	4	0	0	79	8	23
2014	Information management	53	41	6	0	0	0	0	94	0	15
2014	Information technology	40	42	6	5	5	2	0	83	11	51
2014	Evaluation	31	54	8	7	0	0	0	85	7	13
2014	Other services to the public	61	22	12	0	6	0	0	82	6	17
2014	None of the above	52	32	7	5	2	0	1	85	8	125

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	37	28	8	0	0	0	64	8	25
2018	Communications or public affairs	8	65	8	9	4	5	0	77	14	23
2018	Security	43	17	30	9	0	0	0	61	9	11
2018	Administration and operations	33	41	11	14	1	1	0	74	15	113
2018	Human resources	21	33	23	18	1	3	0	56	20	72
2018	Financial management	20	61	7	8	3	0	0	81	12	26
2018	Procurement	0	40	30	20	10	0	0	40	30	10
2018	Information management	19	47	8	8	19	0	0	65	27	12
2018	Information technology	29	43	12	15	0	0	0	72	15	36
2018	Policy	17	61	0	15	7	0	0	78	22	12
2018	Project management	28	49	6	11	6	0	0	77	17	18
2018	Other services to the public	13	34	27	26	0	0	0	47	26	15
2018	None of the above	11	37	20	24	8	0	0	48	33	60
2017	Client contact centre	28	48	5	19	0	0	0	76	19	17
2017	Communications or public affairs	12	74	13	0	0	0	0	87	0	14
2017	Administration and operations	29	43	18	6	2	1	0	73	9	80
2017	Human resources	25	38	13	11	13	0	0	63	24	75
2017	Financial management	36	50	14	0	0	0	0	86	0	16
2017	Information technology	28	46	19	3	5	0	0	73	8	37
2017	Policy	26	13	22	20	14	5	0	41	36	17
2017	None of the above	17	34	22	16	11	0	0	51	27	63
2014	Client contact centre	28	53	15	0	3	0	2	82	3	39
2014	Communications or public affairs	29	60	6	6	0	0	0	89	6	16
2014	Administration and operations	36	40	12	7	3	1	0	77	11	129
2014	Human resources	33	37	18	5	5	2	0	71	10	82
2014	Financial management	13	73	5	8	0	0	0	87	8	23
2014	Information management	39	54	7	0	0	0	0	93	0	15
2014	Information technology	34	40	7	11	5	2	0	76	17	51
2014	Evaluation	16	68	15	0	0	0	0	85	0	13
2014	Other services to the public	18	47	24	0	6	6	0	69	6	17
2014	None of the above	29	43	9	16	3	0	0	72	18	125

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	28	27	17	8	0	4	26	46	25
2018	Communications or public affairs	15	28	20	31	0	5	0	33	45	23
2018	Security	9	17	36	0	26	12	0	30	29	11
2018	Administration and operations	10	26	35	19	8	1	1	28	36	113
2018	Human resources	21	36	30	9	3	0	1	12	58	71
2018	Financial management	23	28	34	16	0	0	0	16	50	26
2018	Procurement	10	50	40	0	0	0	0	0	60	10
2018	Information management	39	8	42	11	0	0	0	11	47	12
2018	Information technology	13	20	33	18	15	0	0	33	33	37
2018	Policy	8	29	64	0	0	0	0	0	36	11
2018	Project management	12	44	22	11	6	0	5	18	58	18
2018	Other services to the public	12	24	53	6	0	0	6	6	38	15
2018	None of the above	16	41	37	5	0	0	0	5	57	60
2017	Client contact centre	11	47	30	11	0	0	0	11	59	17
2017	Communications or public affairs	29	27	45	0	0	0	0	0	55	14
2017	Administration and operations	13	23	36	17	8	0	3	26	37	80
2017	Human resources	18	43	25	9	4	0	1	13	62	75
2017	Financial management	11	38	29	17	0	5	0	18	52	17
2017	Information technology	13	21	29	14	12	0	11	28	39	37
2017	Policy	26	12	34	10	13	5	0	24	40	17
2017	None of the above	20	34	31	11	2	0	3	13	55	62
2014	Client contact centre	15	36	10	18	8	3	10	29	59	39
2014	Communications or public affairs	6	40	18	36	0	0	0	36	46	16
2014	Administration and operations	9	25	37	17	10	1	1	27	35	129
2014	Human resources	16	45	27	8	4	0	0	12	61	82
2014	Financial management	17	66	13	4	0	0	0	4	83	23
2014	Information management	7	33	40	13	7	0	0	20	40	15
2014	Information technology	18	22	45	10	0	0	4	11	42	51
2014	Evaluation	0	31	39	30	0	0	0	30	31	13
2014	Other services to the public	20	39	23	0	18	0	0	18	59	17
2014	None of the above	15	30	32	12	7	2	2	20	47	125

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	20	27	29	8	4	0	38	33	25
2018	Communications or public affairs	12	43	21	13	5	5	0	20	58	23
2018	Security	0	35	27	9	18	12	0	30	40	11
2018	Administration and operations	16	24	31	15	11	1	2	27	41	113
2018	Human resources	26	39	20	6	6	3	0	13	66	71
2018	Financial management	29	34	19	9	0	7	0	10	69	26
2018	Procurement	40	20	30	10	0	0	0	10	60	10
2018	Information management	24	23	45	8	0	0	0	8	47	12
2018	Information technology	7	23	29	23	18	0	0	41	31	37
2018	Policy	22	6	53	20	0	0	0	20	28	12
2018	Project management	11	33	17	22	17	0	0	39	44	18
2018	Other services to the public	0	45	35	8	12	0	0	20	45	15
2018	None of the above	21	35	32	7	2	3	0	9	59	59
2017	Client contact centre	12	43	22	17	6	0	0	22	55	17
2017	Communications or public affairs	40	15	28	16	0	0	0	16	55	14
2017	Administration and operations	24	24	28	10	10	2	1	21	50	79
2017	Human resources	29	34	25	7	4	0	1	12	63	75
2017	Financial management	17	31	29	11	0	5	7	12	55	17
2017	Information technology	11	19	29	27	9	0	5	38	31	37
2017	Policy	42	10	23	5	15	5	0	22	54	17
2017	None of the above	29	18	39	7	2	1	3	10	50	63
2014	Client contact centre	12	21	33	10	7	7	9	21	40	39
2014	Communications or public affairs	11	34	24	31	0	0	0	31	45	16
2014	Administration and operations	15	25	31	16	11	1	2	28	41	129
2014	Human resources	14	27	33	16	6	1	3	23	43	81
2014	Financial management	27	26	30	4	8	0	4	13	55	23
2014	Information management	7	27	19	28	19	0	0	47	34	15
2014	Information technology	21	15	39	9	8	4	4	19	38	51
2014	Evaluation	8	8	45	31	8	0	0	39	15	13
2014	Other services to the public	17	35	25	6	12	6	0	18	55	17
2014	None of the above	18	24	30	13	7	3	4	22	45	125

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	24	29	16	4	9	4	23	44	25
2018	Communications or public affairs	14	27	47	4	4	4	0	8	42	23
2018	Security	18	17	9	17	18	12	9	44	45	11
2018	Administration and operations	22	27	27	13	8	1	2	22	50	113
2018	Human resources	38	27	24	5	3	1	1	9	67	70
2018	Financial management	20	32	31	13	0	0	4	14	54	26
2018	Procurement	70	20	10	0	0	0	0	0	90	10
2018	Information management	27	24	23	27	0	0	0	27	50	12
2018	Information technology	17	34	26	13	10	0	0	23	51	37
2018	Policy	7	39	27	10	17	0	0	27	47	12
2018	Project management	11	44	39	0	0	0	5	0	59	18
2018	Other services to the public	25	32	37	0	0	7	0	0	60	15
2018	None of the above	31	38	24	7	0	0	0	7	69	60
2017	Client contact centre	6	41	24	29	0	0	0	29	47	17
2017	Communications or public affairs	27	36	27	0	0	10	0	0	70	14
2017	Administration and operations	21	29	27	13	6	0	4	20	52	79
2017	Human resources	43	33	14	6	2	0	3	8	78	75
2017	Financial management	11	32	22	23	6	5	0	31	45	17
2017	Information technology	19	13	32	19	12	0	5	32	34	37
2017	Policy	11	8	64	0	12	5	0	13	20	17
2017	None of the above	23	32	24	14	2	3	2	17	58	63
2014	Client contact centre	18	31	24	13	0	10	5	15	57	39
2014	Communications or public affairs	29	24	36	0	0	6	6	0	59	16
2014	Administration and operations	29	30	22	14	5	0	1	18	60	129
2014	Human resources	38	33	16	8	3	0	3	11	72	82
2014	Financial management	31	30	35	0	4	0	0	4	61	23
2014	Information management	26	47	20	7	0	0	0	7	73	15
2014	Information technology	26	24	28	11	8	0	2	20	51	51
2014	Evaluation	8	31	31	23	7	0	0	30	39	13
2014	Other services to the public	23	34	32	6	6	0	0	12	57	17
2014	None of the above	32	24	20	16	2	4	2	19	60	124

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	9	8	33	28	20	0	4	49	17	25
2018	Communications or public affairs	18	29	28	14	11	0	0	24	47	23
2018	Security	9	18	9	35	18	12	0	60	30	11
2018	Administration and operations	6	21	27	31	12	2	1	44	28	112
2018	Human resources	18	23	28	21	7	0	3	29	42	71
2018	Financial management	20	18	41	22	0	0	0	22	37	26
2018	Procurement	40	20	20	20	0	0	0	20	60	10
2018	Information management	0	32	34	15	19	0	0	35	32	12
2018	Information technology	2	10	28	35	25	0	0	60	12	37
2018	Policy	0	25	15	53	7	0	0	60	25	12
2018	Project management	11	5	45	33	6	0	0	39	17	18
2018	Other services to the public	0	12	47	34	7	0	0	40	12	15
2018	None of the above	10	27	41	18	4	0	0	22	37	60
2017	Client contact centre	6	12	36	46	0	0	0	46	18	17
2017	Communications or public affairs	20	29	32	0	19	0	0	19	49	14
2017	Administration and operations	9	25	24	26	12	1	4	39	36	79
2017	Human resources	21	29	30	13	6	0	0	20	50	75
2017	Financial management	13	19	42	16	6	5	0	23	33	17
2017	Information technology	5	16	21	38	14	0	5	55	23	37
2017	Policy	16	8	31	26	19	0	0	44	24	17
2017	None of the above	11	26	32	25	7	0	0	31	37	63
2014	Client contact centre	3	18	30	29	10	3	7	44	23	38
2014	Communications or public affairs	17	11	46	12	14	0	0	26	28	16
2014	Administration and operations	12	12	37	27	12	0	0	39	24	129
2014	Human resources	15	28	38	12	4	1	2	17	44	82
2014	Financial management	18	19	38	26	0	0	0	26	36	23
2014	Information management	7	14	53	12	14	0	0	27	20	15
2014	Information technology	18	13	36	18	10	4	0	30	33	51
2014	Evaluation	0	15	46	38	0	0	0	38	15	13
2014	Other services to the public	6	12	54	11	12	5	0	24	18	17
2014	None of the above	10	19	35	22	11	0	4	34	30	124

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	8	27	26	16	0	4	43	29	25
2018	Communications or public affairs	17	22	31	24	5	0	0	30	39	22
2018	Security	9	26	9	27	18	12	0	50	40	11
2018	Administration and operations	12	26	26	24	9	3	1	34	39	112
2018	Human resources	20	36	27	7	6	1	3	14	59	71
2018	Financial management	20	36	17	28	0	0	0	28	56	25
2018	Procurement	20	30	20	30	0	0	0	30	50	10
2018	Information management	23	8	31	30	8	0	0	38	32	12
2018	Information technology	3	12	28	35	22	0	0	57	16	37
2018	Policy	0	36	24	20	7	13	0	31	42	12
2018	Project management	11	22	22	22	11	0	11	38	38	18
2018	Other services to the public	8	30	16	22	12	7	6	39	44	15
2018	None of the above	28	31	28	8	5	0	0	13	59	60
2017	Client contact centre	13	19	34	29	5	0	0	34	32	17
2017	Communications or public affairs	40	22	28	10	0	0	0	10	62	14
2017	Administration and operations	19	24	28	9	14	2	4	25	45	79
2017	Human resources	21	38	21	9	5	0	6	15	62	75
2017	Financial management	14	18	31	18	6	6	7	28	36	16
2017	Information technology	11	25	22	19	12	3	8	35	40	36
2017	Policy	16	5	22	19	21	9	8	48	26	17
2017	None of the above	29	22	32	7	7	1	3	14	52	63
2014	Client contact centre	21	19	23	19	10	3	5	32	43	39
2014	Communications or public affairs	34	24	42	0	0	0	0	0	58	16
2014	Administration and operations	20	25	30	14	6	2	2	21	47	129
2014	Human resources	29	26	22	14	4	2	3	18	59	82
2014	Financial management	13	17	43	27	0	0	0	27	30	23
2014	Information management	13	33	27	14	7	6	0	22	49	15
2014	Information technology	19	37	18	13	12	2	0	26	56	51
2014	Evaluation	0	39	38	23	0	0	0	23	39	13
2014	Other services to the public	13	37	27	0	18	5	0	20	52	16
2014	None of the above	25	23	22	18	5	1	6	25	51	125

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	32	17	20	8	4	0	30	53	25
2018	Communications or public affairs	4	43	33	4	11	0	5	16	50	23
2018	Security	9	9	26	17	27	12	0	50	20	11
2018	Administration and operations	14	21	26	21	12	2	3	35	37	113
2018	Human resources	20	37	21	11	8	3	1	19	60	71
2018	Financial management	30	39	21	7	3	0	0	11	69	26
2018	Procurement	30	10	30	10	10	10	0	22	44	10
2018	Information management	32	16	31	22	0	0	0	22	48	12
2018	Information technology	12	24	19	23	18	3	0	42	38	36
2018	Policy	7	15	32	27	10	10	0	40	24	12
2018	Project management	22	17	17	17	22	5	0	41	41	18
2018	Other services to the public	16	16	36	14	0	19	0	17	39	15
2018	None of the above	31	23	23	13	5	3	2	20	56	60
2017	Client contact centre	30	25	12	23	5	5	0	29	58	17
2017	Communications or public affairs	40	29	21	0	0	10	0	0	77	14
2017	Administration and operations	26	20	23	17	7	5	1	26	49	79
2017	Human resources	22	34	28	7	7	0	2	14	57	75
2017	Financial management	23	30	19	16	0	12	0	18	61	17
2017	Information technology	11	35	25	19	5	0	5	26	48	37
2017	Policy	24	22	23	5	21	0	5	27	48	17
2017	None of the above	29	24	22	16	4	3	2	20	56	63
2014	Client contact centre	44	20	8	5	9	5	10	16	75	39
2014	Communications or public affairs	11	22	48	18	0	0	0	18	34	16
2014	Administration and operations	14	20	26	23	11	3	3	36	36	129
2014	Human resources	20	16	28	29	6	0	1	35	36	82
2014	Financial management	13	18	39	26	5	0	0	30	31	23
2014	Information management	7	19	26	40	7	0	0	47	26	15
2014	Information technology	18	19	31	13	8	8	4	24	42	51
2014	Evaluation	0	8	31	39	22	0	0	61	8	13
2014	Other services to the public	6	33	26	17	12	6	0	31	41	17
2014	None of the above	10	22	22	26	9	3	7	39	36	124

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	8	34	34	4	0	0	38	29	24
2018	Communications or public affairs	13	25	43	8	0	10	0	9	43	23
2018	Security	18	9	26	9	18	12	9	33	34	11
2018	Administration and operations	17	23	32	18	6	2	2	25	41	113
2018	Human resources	26	35	25	8	3	1	1	11	63	71
2018	Financial management	14	35	34	13	0	3	0	14	51	26
2018	Procurement	30	40	20	10	0	0	0	10	70	10
2018	Information management	34	16	31	19	0	0	0	19	50	12
2018	Information technology	9	22	33	21	12	2	0	34	32	37
2018	Policy	0	30	46	15	10	0	0	24	30	12
2018	Project management	17	39	17	17	0	5	5	19	63	18
2018	Other services to the public	10	42	24	12	6	7	0	19	56	15
2018	None of the above	29	35	25	9	2	0	0	11	64	60
2017	Client contact centre	6	31	42	11	5	5	0	17	38	17
2017	Communications or public affairs	20	31	27	16	0	7	0	17	54	14
2017	Administration and operations	23	22	27	16	9	1	1	26	46	79
2017	Human resources	28	39	16	5	7	2	3	13	70	75
2017	Financial management	6	18	53	12	6	5	0	19	26	17
2017	Information technology	19	8	40	24	6	0	3	31	28	37
2017	Policy	16	0	35	24	21	5	0	47	17	17
2017	None of the above	20	24	33	11	5	5	1	17	47	62
2014	Client contact centre	8	25	30	10	8	5	15	22	41	39
2014	Communications or public affairs	23	22	29	6	14	6	0	21	48	16
2014	Administration and operations	22	29	30	9	6	2	1	16	53	129
2014	Human resources	26	29	34	9	0	0	3	9	56	82
2014	Financial management	17	22	45	17	0	0	0	17	39	23
2014	Information management	26	13	41	14	6	0	0	20	39	15
2014	Information technology	19	30	33	9	6	2	0	16	50	51
2014	Evaluation	0	15	39	22	15	8	0	41	17	13
2014	Other services to the public	28	17	31	0	12	6	6	13	51	17
2014	None of the above	22	31	24	13	7	2	3	20	55	124

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	22	17	17	4	3	0	60	22	24
2018	Communications or public affairs	25	41	9	20	0	5	0	69	21	23
2018	Security	35	0	17	48	0	0	0	35	48	11
2018	Administration and operations	45	37	8	3	6	1	0	83	9	112
2018	Human resources	57	27	10	3	1	1	0	86	4	70
2018	Financial management	65	19	4	4	4	4	0	88	8	25
2018	Procurement	30	50	10	10	0	0	0	80	10	10
2018	Information management	45	39	8	0	8	0	0	84	8	12
2018	Information technology	46	42	6	2	3	0	0	89	6	37
2018	Policy	24	60	6	10	0	0	0	85	10	12
2018	Project management	56	22	11	11	0	0	0	78	11	18
2018	Other services to the public	57	22	20	0	0	0	0	80	0	15
2018	None of the above	44	30	7	6	12	0	0	75	19	60
2017	Client contact centre	47	25	6	22	0	0	0	72	22	17
2017	Communications or public affairs	46	27	12	7	0	0	9	79	7	14
2017	Administration and operations	52	27	7	8	5	0	1	80	13	80
2017	Human resources	58	18	9	11	4	0	0	76	15	75
2017	Financial management	64	31	6	0	0	0	0	94	0	17
2017	Information technology	54	32	6	5	3	0	0	87	8	37
2017	Policy	61	28	6	0	0	5	0	94	0	17
2017	None of the above	45	25	8	13	9	0	0	70	22	63
2014	Client contact centre	50	30	8	7	3	0	2	82	10	39
2014	Communications or public affairs	18	60	17	6	0	0	0	78	6	16
2014	Administration and operations	57	26	7	5	5	0	0	83	10	129
2014	Human resources	53	25	8	10	5	0	0	77	15	81
2014	Financial management	22	35	17	8	17	0	0	58	25	23
2014	Information management	59	34	0	7	0	0	0	93	7	15
2014	Information technology	59	26	9	0	5	0	0	85	5	51
2014	Evaluation	54	15	8	8	15	0	0	69	23	13
2014	Other services to the public	56	32	6	0	0	6	0	94	0	17
2014	None of the above	53	29	6	4	6	1	1	83	11	125

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	35	4	12	0	0	0	83	12	25
2018	Communications or public affairs	34	39	14	0	13	0	0	73	13	23
2018	Security	36	38	18	9	0	0	0	74	9	11
2018	Administration and operations	54	30	6	5	5	0	0	84	10	112
2018	Human resources	53	33	8	3	3	0	0	86	5	71
2018	Financial management	51	33	8	4	0	4	0	87	4	25
2018	Procurement	50	50	0	0	0	0	0	100	0	10
2018	Information management	53	31	0	8	8	0	0	84	16	12
2018	Information technology	51	39	6	0	3	0	0	90	3	37
2018	Policy	51	49	0	0	0	0	0	100	0	12
2018	Project management	72	11	5	11	0	0	0	83	11	18
2018	Other services to the public	47	40	8	6	0	0	0	86	6	15
2018	None of the above	45	39	5	6	5	0	0	84	11	60
2017	Client contact centre	41	34	13	11	0	0	0	76	11	17
2017	Communications or public affairs	59	35	7	0	0	0	0	93	0	14
2017	Administration and operations	53	35	6	2	4	0	0	88	6	80
2017	Human resources	59	29	3	4	5	0	0	88	9	75
2017	Financial management	58	42	0	0	0	0	0	100	0	17
2017	Information technology	57	30	11	0	3	0	0	87	3	37
2017	Policy	61	34	4	0	0	0	0	96	0	17
2017	None of the above	42	36	10	6	6	0	0	78	13	63
2014	Client contact centre	29	53	10	5	0	0	2	84	5	38
2014	Communications or public affairs	42	46	7	6	0	0	0	88	6	16
2014	Administration and operations	51	34	7	4	4	0	0	85	8	129
2014	Human resources	54	31	11	1	2	0	0	85	4	81
2014	Financial management	27	40	8	21	4	0	0	67	25	23
2014	Information management	72	28	0	0	0	0	0	100	0	15
2014	Information technology	44	36	11	4	5	0	0	80	9	51
2014	Evaluation	54	38	0	8	0	0	0	92	8	13
2014	Other services to the public	51	37	0	6	6	0	0	88	12	17
2014	None of the above	61	30	4	3	2	0	1	91	5	125

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	23	33	4	4	7	0	55	9	25
2018	Communications or public affairs	22	49	12	8	9	0	0	70	17	23
2018	Security	26	35	21	9	0	9	0	67	10	11
2018	Administration and operations	48	33	11	3	3	1	0	82	7	113
2018	Human resources	53	31	10	3	3	1	0	84	5	71
2018	Financial management	41	40	7	4	0	4	4	88	4	25
2018	Procurement	40	30	20	10	0	0	0	70	10	10
2018	Information management	50	27	15	0	8	0	0	76	8	12
2018	Information technology	43	46	8	0	3	0	0	89	3	37
2018	Policy	57	36	7	0	0	0	0	93	0	12
2018	Project management	72	11	5	11	0	0	0	83	11	18
2018	Other services to the public	46	46	8	0	0	0	0	92	0	15
2018	None of the above	49	38	3	5	3	2	0	89	8	60

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	32	24	7	4	9	0	62	12	25
2018	Communications or public affairs	30	53	8	0	0	8	0	91	0	23
2018	Security	61	39	0	0	0	0	0	100	0	11
2018	Administration and operations	55	28	7	4	1	5	0	88	5	112
2018	Human resources	41	38	16	3	0	3	0	81	3	70
2018	Financial management	41	52	0	3	0	4	0	96	4	26
2018	Information management	42	35	15	0	8	0	0	76	8	12
2018	Information technology	34	42	14	6	0	3	0	79	6	35
2018	Policy	51	40	10	0	0	0	0	90	0	12
2018	Project management	39	39	11	5	6	0	0	78	11	18
2018	Other services to the public	46	18	24	6	7	0	0	64	12	15
2018	None of the above	43	39	8	6	0	4	0	85	7	60
2017	Client contact centre	39	55	6	0	0	0	0	94	0	17
2017	Communications or public affairs	43	49	0	0	0	9	0	100	0	14
2017	Administration and operations	54	31	10	2	0	2	0	87	3	79
2017	Human resources	42	37	13	5	0	3	0	82	5	75
2017	Financial management	70	30	0	0	0	0	0	100	0	17
2017	Information technology	35	44	11	5	0	5	0	83	5	37
2017	Policy	56	15	5	14	0	9	0	79	16	17
2017	None of the above	35	41	12	1	3	6	2	83	5	62
2014	Client contact centre	28	37	20	3	3	8	3	72	6	39
2014	Communications or public affairs	24	53	6	0	0	17	0	93	0	16
2014	Administration and operations	59	29	7	1	2	2	0	89	3	129
2014	Human resources	39	39	14	1	2	5	0	82	4	82
2014	Financial management	31	52	9	4	0	4	0	86	4	23
2014	Information management	59	27	0	0	0	14	0	100	0	15
2014	Information technology	42	39	10	4	2	4	0	84	6	51
2014	Evaluation	53	47	0	0	0	0	0	100	0	13
2014	Other services to the public	30	22	18	0	12	18	0	63	15	16
2014	None of the above	37	32	17	2	0	11	0	78	3	125

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	44	21	0	0	9	0	77	0	24
2018	Communications or public affairs	23	65	4	0	0	8	0	96	0	23
2018	Security	61	39	0	0	0	0	0	100	0	11
2018	Administration and operations	52	37	6	1	1	4	0	92	2	112
2018	Human resources	38	39	11	7	1	3	0	79	9	70
2018	Financial management	48	41	7	0	0	4	0	93	0	26
2018	Information management	61	31	0	0	8	0	0	92	8	12
2018	Information technology	45	35	14	3	3	0	0	80	6	36
2018	Policy	60	30	10	0	0	0	0	90	0	12
2018	Project management	39	33	17	5	6	0	0	72	11	18
2018	Other services to the public	39	43	8	10	0	0	0	82	10	15
2018	None of the above	40	36	10	9	2	3	0	79	11	59
2017	Client contact centre	39	48	6	7	0	0	0	87	7	17
2017	Communications or public affairs	46	32	15	7	0	0	0	78	7	14
2017	Administration and operations	53	36	4	4	0	2	1	92	4	80
2017	Human resources	39	39	9	12	1	0	0	78	13	75
2017	Financial management	71	29	0	0	0	0	0	100	0	17
2017	Information technology	44	45	8	0	3	0	0	89	3	37
2017	Policy	43	38	0	8	6	5	0	85	15	17
2017	None of the above	36	39	11	5	8	2	0	76	13	63
2014	Client contact centre	38	45	8	0	3	5	2	89	3	39
2014	Communications or public affairs	23	49	11	11	0	6	0	76	12	16
2014	Administration and operations	55	29	8	5	2	1	0	85	7	129
2014	Human resources	40	42	10	2	4	1	0	84	6	82
2014	Financial management	22	61	4	0	8	4	0	87	9	23
2014	Information management	66	27	0	7	0	0	0	93	7	15
2014	Information technology	48	45	4	2	2	0	0	93	4	51
2014	Evaluation	22	70	0	8	0	0	0	92	8	13
2014	Other services to the public	49	33	6	0	0	12	0	94	0	17
2014	None of the above	39	40	12	3	2	4	0	83	5	125

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	28	21	0	0	0	5	78	0	24
2018	Communications or public affairs	23	50	23	4	0	0	0	73	4	23
2018	Security	70	21	9	0	0	0	0	91	0	11
2018	Administration and operations	53	35	7	3	1	1	0	89	4	112
2018	Human resources	47	34	11	1	6	1	0	82	7	70
2018	Financial management	43	41	16	0	0	0	0	84	0	26
2018	Information management	61	23	8	0	8	0	0	84	8	12
2018	Information technology	53	34	9	0	3	0	0	87	3	36
2018	Policy	70	23	7	0	0	0	0	93	0	12
2018	Project management	44	39	0	11	6	0	0	83	17	18
2018	Other services to the public	39	47	8	0	6	0	0	86	6	15
2018	None of the above	45	34	9	8	4	0	0	79	12	60
2017	Client contact centre	33	42	11	13	0	0	0	75	13	17
2017	Communications or public affairs	51	35	0	13	0	0	0	87	13	14
2017	Administration and operations	51	37	4	2	4	0	1	90	6	80
2017	Human resources	45	35	9	8	3	0	0	80	11	75
2017	Financial management	58	35	0	7	0	0	0	93	7	17
2017	Information technology	57	35	5	0	3	0	0	92	3	37
2017	Policy	64	31	0	0	6	0	0	94	6	17
2017	None of the above	39	41	9	6	5	0	0	80	11	63
2014	Client contact centre	41	44	10	0	3	3	0	87	3	39
2014	Communications or public affairs	30	64	6	0	0	0	0	94	0	16
2014	Administration and operations	58	26	10	4	2	0	0	84	6	129
2014	Human resources	50	35	9	1	4	0	1	86	5	82
2014	Financial management	35	44	13	0	8	0	0	79	8	23
2014	Information management	59	41	0	0	0	0	0	100	0	15
2014	Information technology	57	28	11	0	4	0	0	85	4	51
2014	Evaluation	30	62	0	8	0	0	0	92	8	13
2014	Other services to the public	57	31	6	0	6	0	0	88	6	17
2014	None of the above	52	35	8	2	2	0	0	87	5	125

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	29	21	8	16	8	4	50	27	25
2018	Communications or public affairs	18	47	10	8	8	9	0	71	18	23
2018	Security	36	17	30	9	9	0	0	53	18	11
2018	Administration and operations	29	31	15	8	9	4	3	65	18	112
2018	Human resources	24	35	17	5	4	5	10	69	11	71
2018	Financial management	16	44	20	4	8	4	4	66	13	25
2018	Procurement	20	20	30	10	0	10	10	50	13	10
2018	Information management	19	47	15	0	19	0	0	65	19	12
2018	Information technology	21	40	21	8	3	0	6	65	12	37
2018	Policy	41	27	10	0	7	15	0	80	9	12
2018	Project management	50	17	11	17	0	0	6	70	18	18
2018	Other services to the public	47	27	26	0	0	0	0	74	0	15
2018	None of the above	27	32	14	8	10	5	4	65	19	60
2017	Client contact centre	24	47	5	17	7	0	0	70	25	17
2017	Communications or public affairs	10	51	20	6	7	0	7	65	13	14
2017	Administration and operations	40	30	10	10	4	5	1	74	15	80
2017	Human resources	45	19	12	14	5	2	2	67	20	75
2017	Financial management	49	17	6	12	0	6	10	79	14	17
2017	Information technology	36	35	16	5	3	0	5	74	8	37
2017	Policy	39	40	11	5	0	5	0	83	5	17
2017	None of the above	24	34	17	9	13	0	3	60	23	63
2014	Client contact centre	38	32	10	7	3	0	10	78	11	39
2014	Communications or public affairs	6	52	17	6	0	0	20	72	7	16
2014	Administration and operations	47	26	9	8	8	1	2	75	16	129
2014	Human resources	35	32	13	6	5	4	6	74	12	82
2014	Financial management	27	13	18	17	25	0	0	40	42	23
2014	Information management	60	21	7	7	0	6	0	86	7	15
2014	Information technology	38	29	15	6	5	2	4	72	12	51
2014	Evaluation	16	53	0	23	0	8	0	75	25	13
2014	Other services to the public	38	40	6	11	0	5	0	82	12	17
2014	None of the above	35	24	17	6	6	6	6	67	14	125

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	35	16	12	0	0	0	72	12	25
2018	Communications or public affairs	27	39	26	8	0	0	0	66	8	23
2018	Security	27	43	9	21	0	0	0	70	21	11
2018	Administration and operations	50	32	9	5	2	3	0	84	7	113
2018	Human resources	34	40	11	5	1	7	1	81	7	72
2018	Financial management	31	46	8	4	0	11	0	87	4	25
2018	Procurement	10	50	20	20	0	0	0	60	20	10
2018	Information management	8	39	0	26	8	19	0	58	42	12
2018	Information technology	20	25	31	18	0	6	0	48	19	37
2018	Policy	48	19	27	6	0	0	0	67	6	12
2018	Project management	39	38	11	0	6	6	0	82	6	18
2018	Other services to the public	32	14	34	5	8	8	0	50	14	15
2018	None of the above	31	30	17	11	10	0	0	62	21	59
2017	Client contact centre	42	28	5	18	7	0	0	70	25	17
2017	Communications or public affairs	47	33	7	13	0	0	0	80	13	14
2017	Administration and operations	46	36	9	5	2	0	1	83	7	79
2017	Human resources	39	37	6	12	4	2	0	78	16	75
2017	Financial management	53	35	0	6	6	0	0	88	12	17
2017	Information technology	25	46	16	5	5	0	3	73	11	37
2017	Policy	60	29	0	11	0	0	0	89	11	17
2017	None of the above	31	44	10	2	6	7	2	81	9	63
2014	Client contact centre	43	37	12	3	0	3	3	84	3	39
2014	Communications or public affairs	47	34	20	0	0	0	0	80	0	16
2014	Administration and operations	52	29	5	9	4	1	1	82	13	129
2014	Human resources	55	28	8	6	1	0	1	84	7	82
2014	Financial management	40	47	13	0	0	0	0	87	0	23
2014	Information management	47	34	7	7	0	0	6	86	7	15
2014	Information technology	39	34	9	9	2	7	0	78	12	51
2014	Evaluation	45	55	0	0	0	0	0	100	0	13
2014	Other services to the public	51	44	5	0	0	0	0	95	0	17
2014	None of the above	45	37	7	6	1	3	2	86	7	124

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	37	21	4	4	0	72	8	25
2018	Communications or public affairs	17	53	22	8	0	0	70	8	23
2018	Security	36	26	30	9	0	0	61	9	11
2018	Administration and operations	41	35	12	6	4	2	77	10	113
2018	Human resources	29	34	17	9	4	7	68	14	70
2018	Financial management	17	50	26	0	4	4	69	4	26
2018	Procurement	0	50	50	0	0	0	50	0	10
2018	Information management	19	31	27	8	16	0	50	24	12
2018	Information technology	28	52	15	2	0	2	82	3	37
2018	Policy	41	42	17	0	0	0	83	0	12
2018	Project management	34	38	17	6	6	0	72	12	18
2018	Other services to the public	19	29	28	16	0	8	53	17	15
2018	None of the above	19	44	13	13	7	4	66	20	60

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	28	20	11	8	12	4	53	23	25
2018	Communications or public affairs	13	15	30	12	12	14	4	34	30	23
2018	Security	18	9	18	47	0	9	0	29	52	11
2018	Administration and operations	29	24	15	8	10	11	4	61	21	111
2018	Human resources	17	19	12	16	18	15	3	44	42	72
2018	Financial management	8	23	40	0	8	7	13	39	10	26
2018	Procurement	0	20	50	10	0	10	10	25	13	10
2018	Information management	8	23	15	26	17	11	0	35	48	12
2018	Information technology	20	14	35	8	3	19	0	42	14	36
2018	Policy	36	14	37	6	0	7	0	54	6	12
2018	Project management	39	33	11	5	6	6	0	76	12	18
2018	Other services to the public	19	8	29	11	6	19	8	37	23	15
2018	None of the above	16	15	28	15	11	11	3	36	31	59
2017	Client contact centre	22	12	6	6	36	11	7	42	51	17
2017	Communications or public affairs	10	26	40	7	0	17	0	44	8	14
2017	Administration and operations	23	32	16	12	8	9	0	60	22	80
2017	Human resources	15	24	20	11	18	7	5	44	33	75
2017	Financial management	34	17	6	17	13	5	7	59	35	17
2017	Information technology	17	35	14	11	5	16	3	63	20	37
2017	Policy	14	12	20	24	0	31	0	37	34	17
2017	None of the above	11	22	17	6	19	18	6	44	33	63
2014	Client contact centre	18	29	22	10	8	5	8	54	21	39
2014	Communications or public affairs	22	22	24	11	0	20	0	56	14	16
2014	Administration and operations	23	21	25	10	11	8	2	49	23	129
2014	Human resources	22	15	16	17	19	10	2	42	40	82
2014	Financial management	9	25	4	23	17	18	4	43	51	23
2014	Information management	26	14	34	7	7	13	0	46	15	15
2014	Information technology	14	26	15	15	9	19	2	50	31	51
2014	Evaluation	15	31	23	15	8	8	0	50	25	13
2014	Other services to the public	17	28	26	6	12	11	0	51	19	17
2014	None of the above	21	19	18	14	10	11	7	49	29	125

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	32	68	25
2018	Administration and operations	17	83	112
2018	Human resources	18	82	72
2018	Procurement	0	100	10
2018	Information technology	13	87	37
2018	None of the above	20	80	60

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	43	19
2018	Human resources	38	13

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	58	19
2018	Human resources	52	13

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	25	19
2018	None of the above	0	13

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Administration and operations	19
2018	Human resources	13
2018	None of the above	13

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	13

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2018	Administration and operations	19
2018	Human resources	13
2018	None of the above	13

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	19

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	37	19
2018	None of the above	37	13

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	51	19
2018	None of the above	39	13

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	36	19
2018	None of the above	40	13

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	47	19
2018	Human resources	45	13
2018	None of the above	62	13

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	41	19
2018	Human resources	45	13
2018	None of the above	48	13

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	72	19
2018	Human resources	55	13

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	51	19
2018	Human resources	40	13
2018	None of the above	46	13

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Administration and operations	19
2018	Human resources	13
2018	None of the above	13

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	13

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	13

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	37	19
2018	Human resources	40	13
2018	None of the above	38	13

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	13

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	31	19

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	40	19
2018	Human resources	38	13

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	30	19
2018	Human resources	0	13

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	13

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	13

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	13
2018	None of the above	0	13

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	29	19

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	12
2018	None of the above	0	13

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	12
2018	None of the above	0	13

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	42	16

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	12

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	13

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	12

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	49	16

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	12

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Human resources	48	12

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Administration and operations	16
2018	Human resources	12
2018	None of the above	13

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	39	16
2018	None of the above	56	13

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	13

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	20	32	0	0	23	9	53	0	25
2018	Communications or public affairs	8	4	27	9	4	47	0	23	25	22
2018	Security	44	0	26	9	0	21	0	56	11	11
2018	Administration and operations	21	19	14	3	8	27	8	61	17	111
2018	Human resources	13	19	24	7	7	26	3	46	20	70
2018	Financial management	16	18	23	0	3	30	8	56	6	26
2018	Procurement	0	0	40	0	0	50	10	0	0	10
2018	Information management	0	8	15	8	0	61	8	24	27	12
2018	Information technology	25	16	24	2	3	29	0	58	8	37
2018	Policy	0	29	31	0	0	40	0	48	0	12
2018	Project management	22	5	6	5	0	39	22	71	14	18
2018	Other services to the public	13	8	49	8	6	16	0	25	16	15
2018	None of the above	4	18	24	8	9	35	2	34	28	60
2017	Client contact centre	22	19	24	13	5	16	0	50	22	17
2017	Communications or public affairs	0	12	33	0	0	54	0	27	0	14
2017	Administration and operations	21	20	19	7	6	24	4	57	17	80
2017	Human resources	17	16	18	6	11	28	3	49	25	75
2017	Financial management	24	16	17	0	0	23	19	70	0	17
2017	Information technology	17	14	25	3	3	31	8	51	9	37
2017	Policy	14	5	15	0	0	66	0	55	0	17
2017	None of the above	11	20	15	8	8	28	10	50	25	63
2014	Client contact centre	15	21	36	0	0	25	2	50	0	39
2014	Communications or public affairs	11	22	23	0	0	43	0	59	0	16
2014	Administration and operations	18	18	21	5	9	25	5	51	19	129
2014	Human resources	16	23	13	5	11	25	7	57	23	82
2014	Financial management	9	26	18	13	8	22	4	47	29	23
2014	Information management	26	14	21	0	0	26	12	66	0	15
2014	Information technology	15	16	23	0	8	30	8	51	13	51
2014	Evaluation	8	8	15	15	0	53	0	34	33	13
2014	Other services to the public	11	6	20	6	0	46	11	40	13	17
2014	None of the above	9	18	20	8	6	31	8	44	23	125

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	48	20	4	0	4	0	75	4	25
2018	Communications or public affairs	12	36	27	4	0	20	0	61	5	22
2018	Security	44	26	18	0	0	12	0	80	0	11
2018	Administration and operations	32	40	15	4	4	5	1	76	9	113
2018	Human resources	26	31	24	7	4	7	0	62	12	70
2018	Financial management	37	45	7	0	3	7	0	88	4	26
2018	Procurement	20	40	30	0	0	10	0	67	0	10
2018	Information management	19	42	15	8	0	16	0	72	10	12
2018	Information technology	29	39	12	8	0	11	0	77	9	37
2018	Policy	17	27	34	0	0	23	0	57	0	12
2018	Project management	47	35	6	0	6	6	0	87	7	17
2018	Other services to the public	20	29	24	8	6	14	0	57	16	15
2018	None of the above	15	44	16	5	8	12	0	67	14	59
2017	Client contact centre	28	25	29	13	0	5	0	56	14	17
2017	Communications or public affairs	28	44	20	0	0	9	0	78	0	14
2017	Administration and operations	38	27	18	5	4	9	0	71	10	78
2017	Human resources	30	34	12	6	8	7	1	70	16	75
2017	Financial management	40	35	6	0	0	12	7	93	0	17
2017	Information technology	25	56	6	0	5	8	0	88	6	37
2017	Policy	25	24	5	6	0	40	0	82	10	17
2017	None of the above	21	33	17	3	8	15	2	66	13	63
2014	Client contact centre	23	34	25	0	0	15	2	69	0	39
2014	Communications or public affairs	23	42	24	6	0	6	0	69	6	16
2014	Administration and operations	32	30	16	6	5	10	1	70	12	129
2014	Human resources	27	37	18	4	7	5	2	68	12	82
2014	Financial management	17	43	23	8	4	4	0	63	13	23
2014	Information management	46	14	20	0	0	13	7	75	0	15
2014	Information technology	29	37	19	0	6	7	2	73	6	51
2014	Evaluation	8	61	15	8	0	8	0	75	8	13
2014	Other services to the public	29	22	43	0	0	6	0	54	0	17
2014	None of the above	23	31	21	3	2	18	2	67	7	125

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Security	0	100	11
2018	Administration and operations	6	94	113
2018	Financial management	0	100	26
2018	Policy	0	100	12
2018	None of the above	10	90	59

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	24	20	4	0	31	13	57	7	25
2018	Communications or public affairs	8	13	21	4	0	54	0	46	9	23
2018	Security	44	0	18	0	0	38	0	72	0	11
2018	Administration and operations	22	20	14	2	4	33	6	67	10	112
2018	Human resources	16	20	18	3	1	35	7	62	7	70
2018	Financial management	17	23	19	0	4	20	17	64	6	25
2018	Procurement	0	0	40	0	0	50	10	0	0	10
2018	Information management	0	15	23	8	0	53	0	33	18	12
2018	Information technology	27	11	19	5	3	33	3	58	13	36
2018	Policy	0	29	31	0	0	40	0	48	0	12
2018	Project management	22	11	0	5	0	39	22	86	14	18
2018	Other services to the public	13	30	32	0	6	19	0	54	7	15
2018	None of the above	7	17	29	2	6	33	5	40	13	60
2017	Client contact centre	28	24	13	5	6	24	0	68	15	17
2017	Communications or public affairs	0	7	27	7	0	60	0	17	17	14
2017	Administration and operations	26	7	25	2	1	32	6	54	6	80
2017	Human resources	14	20	21	3	4	33	5	55	11	75
2017	Financial management	19	17	24	0	0	34	6	60	0	17
2017	Information technology	17	11	25	0	3	37	8	51	5	37
2017	Policy	17	14	10	0	0	59	0	75	0	17
2017	None of the above	15	17	14	3	6	37	8	58	17	63
2014	Client contact centre	23	31	15	0	0	31	0	78	0	39
2014	Communications or public affairs	6	17	24	11	0	36	6	39	19	16
2014	Administration and operations	19	19	14	3	2	35	9	67	8	129
2014	Human resources	20	13	20	2	6	30	8	55	14	82
2014	Financial management	14	13	22	4	4	35	8	47	15	23
2014	Information management	28	7	14	7	0	33	12	63	12	15
2014	Information technology	16	14	23	2	6	32	8	50	12	51
2014	Evaluation	0	16	15	0	0	54	15	51	0	13
2014	Other services to the public	6	19	18	0	0	41	16	59	0	17
2014	None of the above	10	9	18	2	5	44	12	43	16	125

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	33	16	4	4	20	0	71	9	25
2018	Communications or public affairs	21	34	18	4	0	23	0	72	5	23
2018	Security	44	26	18	0	0	12	0	80	0	11
2018	Administration and operations	35	34	11	3	4	12	0	79	8	112
2018	Human resources	29	30	21	4	1	15	0	69	6	71
2018	Financial management	37	41	11	0	3	4	4	84	4	26
2018	Procurement	10	50	30	0	0	10	0	67	0	10
2018	Information management	27	15	8	16	0	35	0	64	24	12
2018	Information technology	30	33	15	8	0	14	0	73	10	36
2018	Policy	0	17	50	0	0	33	0	25	0	12
2018	Project management	39	16	11	0	6	28	0	76	8	18
2018	Other services to the public	13	38	24	0	6	19	0	64	7	15
2018	None of the above	16	37	24	0	5	17	2	65	6	60
2017	Client contact centre	41	30	13	0	6	11	0	79	7	17
2017	Communications or public affairs	32	40	13	7	0	9	0	78	7	14
2017	Administration and operations	45	25	16	1	1	11	0	79	3	80
2017	Human resources	30	33	14	3	1	17	1	77	5	75
2017	Financial management	29	36	24	0	0	11	0	73	0	17
2017	Information technology	28	43	14	3	0	13	0	81	3	37
2017	Policy	43	28	6	0	0	23	0	93	0	17
2017	None of the above	26	30	5	5	6	24	4	78	15	63
2014	Client contact centre	28	36	15	0	0	21	0	81	0	39
2014	Communications or public affairs	18	36	24	6	0	17	0	65	7	16
2014	Administration and operations	36	27	17	2	1	15	2	76	4	129
2014	Human resources	33	27	23	0	5	11	1	68	6	82
2014	Financial management	27	47	4	8	0	13	0	86	10	23
2014	Information management	53	7	0	0	0	34	7	100	0	15
2014	Information technology	29	28	21	0	6	15	2	68	7	51
2014	Evaluation	22	39	8	0	0	31	0	89	0	13
2014	Other services to the public	41	30	12	0	6	12	0	80	6	17
2014	None of the above	22	27	19	2	3	24	2	68	7	125

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	16	22	0	0	4	0	77	0	24
2018	Communications or public affairs	43	40	8	8	0	0	0	84	8	23
2018	Security	62	0	19	0	19	0	0	62	19	10
2018	Administration and operations	63	21	4	6	4	2	1	86	10	110
2018	Human resources	68	20	8	0	3	1	0	89	3	71
2018	Financial management	52	25	20	0	0	4	0	80	0	25
2018	Procurement	50	20	20	0	10	0	0	70	10	10
2018	Information management	53	15	24	0	8	0	0	68	8	12
2018	Information technology	59	28	8	0	6	0	0	86	6	37
2018	Policy	84	8	8	0	0	0	0	92	0	11
2018	Project management	66	17	0	11	5	0	0	83	17	18
2018	Other services to the public	81	11	8	0	0	0	0	92	0	15
2018	None of the above	61	26	5	3	3	3	0	89	6	59
2017	Client contact centre	70	18	6	6	0	0	0	88	6	17
2017	Communications or public affairs	58	28	13	0	0	0	0	87	0	14
2017	Administration and operations	65	23	8	1	0	1	1	91	1	80
2017	Human resources	61	24	5	5	5	0	0	85	10	75
2017	Financial management	82	13	0	0	0	6	0	100	0	17
2017	Information technology	62	30	5	3	0	0	0	92	3	37
2017	Policy	59	13	21	7	0	0	0	73	7	17
2017	None of the above	52	28	3	6	6	3	2	84	13	63

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	44	13	4	9	4	74	13	25
2018	Communications or public affairs	5	69	12	13	0	0	74	13	23
2018	Security	27	38	26	9	0	0	65	9	11
2018	Administration and operations	37	34	16	6	2	5	74	9	113
2018	Human resources	25	28	21	18	4	4	55	23	72
2018	Financial management	37	42	7	0	7	7	85	8	26
2018	Procurement	20	50	20	0	10	0	70	10	10
2018	Information management	19	50	15	8	0	8	74	9	12
2018	Information technology	28	43	15	7	2	3	74	10	37
2018	Policy	19	51	24	0	0	6	75	0	12
2018	Project management	33	28	17	6	6	11	68	13	18
2018	Other services to the public	21	52	6	22	0	0	73	22	15
2018	None of the above	26	40	16	9	5	5	69	14	60
2017	Client contact centre	22	42	19	11	0	6	68	12	17
2017	Communications or public affairs	21	65	7	7	0	0	87	7	14
2017	Administration and operations	39	43	6	2	4	5	87	7	79
2017	Human resources	26	43	20	4	6	1	70	10	75
2017	Financial management	41	35	12	0	0	12	86	0	17
2017	Information technology	33	38	11	5	11	3	72	16	37
2017	Policy	44	45	11	0	0	0	89	0	17
2017	None of the above	34	40	14	9	3	0	74	12	63

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	43	25	4	4	0	67	8	25
2018	Communications or public affairs	4	35	36	20	4	0	39	24	23
2018	Security	36	30	9	26	0	0	65	26	11
2018	Administration and operations	34	35	13	10	6	2	70	17	113
2018	Human resources	22	36	19	13	8	3	59	22	71
2018	Financial management	28	39	14	12	7	0	67	19	25
2018	Procurement	30	30	10	30	0	0	60	30	10
2018	Information management	19	38	0	35	0	8	62	38	12
2018	Information technology	28	39	15	10	6	3	69	16	37
2018	Policy	17	51	23	0	0	10	75	0	12
2018	Project management	33	28	17	11	6	5	64	18	18
2018	Other services to the public	19	60	14	0	8	0	79	8	15
2018	None of the above	18	36	10	20	14	2	55	35	60
2017	Client contact centre	22	46	0	19	13	0	68	32	17
2017	Communications or public affairs	0	43	22	13	13	9	47	29	14
2017	Administration and operations	25	45	12	8	8	2	72	16	79
2017	Human resources	20	34	9	22	15	0	54	37	75
2017	Financial management	25	48	6	14	6	0	73	20	16
2017	Information technology	36	35	21	0	8	0	70	8	37
2017	Policy	37	44	0	0	14	5	85	15	17
2017	None of the above	17	36	16	10	17	3	55	28	63

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	32	13	16	8	0	4	62	25	25
2018	Communications or public affairs	17	23	13	15	32	0	0	40	48	22
2018	Security	35	21	17	0	18	0	9	61	20	11
2018	Administration and operations	36	27	19	11	7	0	0	63	18	113
2018	Human resources	21	24	28	12	15	0	0	45	27	72
2018	Financial management	38	21	30	7	0	4	0	61	8	26
2018	Procurement	0	30	30	20	20	0	0	30	40	10
2018	Information management	8	15	16	24	30	0	8	25	58	12
2018	Information technology	27	19	27	11	14	0	2	47	25	37
2018	Policy	13	38	24	24	0	0	0	51	24	12
2018	Project management	12	33	22	11	22	0	0	44	33	18
2018	Other services to the public	17	20	27	24	12	0	0	37	36	15
2018	None of the above	15	37	25	7	17	0	0	52	23	60
2017	Client contact centre	11	11	24	23	25	0	5	24	51	17
2017	Communications or public affairs	14	14	56	0	16	0	0	28	16	13
2017	Administration and operations	30	31	16	4	18	0	1	62	22	80
2017	Human resources	25	17	20	12	24	0	2	43	36	75
2017	Financial management	36	29	0	17	12	0	5	69	31	17
2017	Information technology	13	19	22	11	27	3	6	35	41	37
2017	Policy	22	22	4	22	30	0	0	44	52	17
2017	None of the above	21	25	20	11	17	0	6	49	30	63

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	31	12	8	8	4	71	17	25
2018	Communications or public affairs	21	9	30	27	14	0	30	41	22
2018	Security	39	27	9	18	9	0	65	26	11
2018	Administration and operations	19	34	25	11	11	0	53	22	113
2018	Human resources	13	24	28	20	15	0	37	35	71
2018	Financial management	7	29	27	16	20	0	36	36	26
2018	Procurement	0	30	40	10	20	0	30	30	10
2018	Information management	35	34	16	0	16	0	68	16	12
2018	Information technology	34	34	17	12	2	0	68	15	37
2018	Policy	7	49	36	7	0	0	56	7	12
2018	Project management	22	16	44	11	6	0	39	17	18
2018	Other services to the public	12	32	21	20	15	0	44	35	15
2018	None of the above	17	22	26	23	12	0	39	35	60
2017	Client contact centre	35	23	23	13	0	5	61	14	17
2017	Communications or public affairs	15	7	39	19	20	0	22	39	14
2017	Administration and operations	19	33	26	12	10	0	51	23	80
2017	Human resources	10	21	40	18	11	0	31	29	75
2017	Financial management	29	30	29	0	7	5	62	7	17
2017	Information technology	25	28	31	16	0	0	52	16	37
2017	Policy	32	0	48	10	10	0	32	21	17
2017	None of the above	15	19	27	19	17	3	35	37	63

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	24	19	12	4	0	0	64	16	25
2018	Communications or public affairs	21	9	26	28	17	0	0	30	45	22
2018	Security	39	26	26	0	9	0	0	65	9	11
2018	Administration and operations	29	31	23	7	9	0	1	61	16	113
2018	Human resources	15	24	29	17	15	0	0	39	32	72
2018	Financial management	19	21	23	12	20	4	0	42	34	26
2018	Procurement	10	20	30	20	20	0	0	30	40	10
2018	Information management	35	34	16	0	16	0	0	68	16	12
2018	Information technology	35	31	20	10	5	0	0	66	15	37
2018	Policy	32	34	25	10	0	0	0	66	10	12
2018	Project management	28	22	33	17	0	0	0	50	17	18
2018	Other services to the public	26	28	24	22	0	0	0	54	22	15
2018	None of the above	14	20	33	22	11	0	0	34	33	59
2017	Client contact centre	37	18	33	6	0	0	5	58	7	16
2017	Communications or public affairs	9	30	13	28	20	0	0	39	48	14
2017	Administration and operations	24	36	18	18	4	0	0	60	21	80
2017	Human resources	11	27	32	14	15	0	0	39	29	75
2017	Financial management	18	41	23	6	7	0	5	62	14	17
2017	Information technology	25	30	24	16	3	0	3	57	19	37
2017	Policy	23	29	27	11	10	0	0	52	21	17
2017	None of the above	14	24	30	13	12	2	4	41	27	63

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	28	20	4	19	0	57	24	25
2018	Communications or public affairs	10	14	32	27	17	0	24	44	22
2018	Security	39	17	26	0	9	9	62	10	11
2018	Administration and operations	29	25	22	9	15	1	54	24	113
2018	Human resources	8	16	30	32	14	0	24	46	72
2018	Financial management	19	21	21	16	23	0	41	39	26
2018	Procurement	10	40	10	20	20	0	50	40	10
2018	Information management	27	42	16	0	16	0	68	16	12
2018	Information technology	37	28	15	18	2	0	65	20	37
2018	Policy	22	29	32	10	7	0	51	17	12
2018	Project management	30	23	12	24	12	0	53	35	17
2018	Other services to the public	19	14	26	20	22	0	32	42	15
2018	None of the above	6	22	27	23	22	2	28	45	60
2017	Client contact centre	29	17	23	11	13	5	49	26	17
2017	Communications or public affairs	0	24	21	29	27	0	24	55	14
2017	Administration and operations	17	20	21	28	11	3	38	40	80
2017	Human resources	7	17	33	26	17	1	25	43	75
2017	Financial management	11	43	29	13	0	5	56	14	17
2017	Information technology	22	27	30	16	5	0	49	21	37
2017	Policy	27	22	26	10	16	0	49	26	17
2017	None of the above	10	21	19	19	28	3	32	49	63

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	16	7	0	4	0	13	87	5	25
2018	Communications or public affairs	21	21	13	31	10	0	4	44	43	22
2018	Security	65	9	9	9	0	0	9	81	9	11
2018	Administration and operations	49	31	9	3	1	0	9	87	4	113
2018	Human resources	34	32	15	9	6	1	3	69	15	71
2018	Financial management	44	18	8	22	4	0	4	65	26	26
2018	Procurement	30	20	30	10	0	0	10	56	11	10
2018	Information management	61	8	16	8	8	0	0	68	16	12
2018	Information technology	58	29	13	0	0	0	0	87	0	37
2018	Policy	39	42	19	0	0	0	0	81	0	12
2018	Project management	55	22	17	6	0	0	0	77	6	18
2018	Other services to the public	30	20	38	6	6	0	0	51	11	15
2018	None of the above	33	36	7	12	5	0	6	74	18	60
2017	Client contact centre	47	17	6	13	0	0	16	77	16	17
2017	Communications or public affairs	19	40	28	7	0	7	0	63	7	14
2017	Administration and operations	49	21	18	4	1	0	6	75	6	80
2017	Human resources	26	34	22	8	1	2	6	65	10	74
2017	Financial management	32	25	18	12	7	0	6	60	21	16
2017	Information technology	60	18	13	0	0	0	8	85	0	37
2017	Policy	50	22	23	0	5	0	0	72	5	17
2017	None of the above	35	21	21	8	4	0	11	63	14	63

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	15	11	13	4	0	0	72	17	25
2018	Communications or public affairs	17	17	27	10	29	0	0	34	39	22
2018	Security	44	18	26	12	0	0	0	62	12	11
2018	Administration and operations	40	25	19	8	8	0	0	65	15	113
2018	Human resources	27	31	24	10	6	2	0	59	16	72
2018	Financial management	40	18	17	12	5	4	4	64	18	26
2018	Procurement	30	10	20	20	20	0	0	40	40	10
2018	Information management	26	15	24	19	16	0	0	42	35	12
2018	Information technology	47	18	25	10	0	0	0	65	10	37
2018	Policy	44	23	24	10	0	0	0	66	10	12
2018	Project management	39	22	11	17	11	0	0	61	28	18
2018	Other services to the public	11	26	42	20	0	0	0	37	20	15
2018	None of the above	31	28	22	10	8	0	2	60	18	59
2017	Client contact centre	53	12	19	0	11	0	5	68	12	17
2017	Communications or public affairs	9	35	27	16	13	0	0	44	29	14
2017	Administration and operations	36	27	19	12	4	0	1	64	16	79
2017	Human resources	30	31	16	14	9	0	0	61	23	75
2017	Financial management	30	45	6	7	6	0	6	80	13	17
2017	Information technology	43	38	11	3	5	0	0	81	8	37
2017	Policy	42	18	18	17	5	0	0	60	22	17
2017	None of the above	17	24	28	11	16	0	4	43	28	63

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	28	19	17	0	0	9	61	18	25
2018	Communications or public affairs	10	37	27	22	4	0	0	47	26	22
2018	Security	65	17	18	0	0	0	0	82	0	11
2018	Administration and operations	33	30	20	10	5	0	2	65	15	113
2018	Human resources	20	30	20	21	7	1	0	51	29	72
2018	Financial management	24	38	19	16	0	4	0	64	17	26
2018	Procurement	20	20	30	20	10	0	0	40	30	10
2018	Information management	0	42	42	8	8	0	0	42	17	12
2018	Information technology	26	34	18	18	5	0	0	60	23	36
2018	Policy	22	60	10	8	0	0	0	82	8	11
2018	Project management	34	28	22	11	6	0	0	61	17	18
2018	Other services to the public	26	28	34	5	8	0	0	54	12	15
2018	None of the above	7	25	41	20	6	2	0	32	26	60
2017	Client contact centre	34	23	19	13	6	0	5	60	20	17
2017	Communications or public affairs	15	49	15	20	0	0	0	65	20	14
2017	Administration and operations	39	29	12	15	5	0	0	68	20	78
2017	Human resources	28	19	25	19	9	0	0	47	28	75
2017	Financial management	41	30	16	6	0	6	0	76	6	17
2017	Information technology	41	27	19	11	3	0	0	68	13	37
2017	Policy	24	33	38	6	0	0	0	57	6	17
2017	None of the above	19	33	21	16	6	2	3	55	23	63

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	29	20	12	12	0	0	56	24	25
2018	Communications or public affairs	15	24	23	34	5	0	0	39	38	21
2018	Security	39	43	9	9	0	0	0	83	9	11
2018	Administration and operations	20	35	22	14	8	1	0	55	22	113
2018	Human resources	8	31	27	16	17	0	1	40	33	72
2018	Financial management	8	38	23	19	8	4	0	48	28	26
2018	Procurement	10	30	30	20	10	0	0	40	30	10
2018	Information management	8	45	15	15	16	0	0	53	32	12
2018	Information technology	23	38	23	2	13	0	0	62	16	36
2018	Policy	7	39	29	24	0	0	0	47	24	12
2018	Project management	22	27	11	5	34	0	0	50	39	18
2018	Other services to the public	12	34	30	8	16	0	0	46	24	15
2018	None of the above	3	27	29	24	16	2	0	30	40	60
2017	Client contact centre	16	29	25	7	17	0	5	48	26	17
2017	Communications or public affairs	0	38	35	13	13	0	0	38	27	14
2017	Administration and operations	21	35	21	14	10	0	0	55	24	78
2017	Human resources	12	23	26	21	18	0	0	36	39	75
2017	Financial management	23	35	30	6	6	0	0	58	12	17
2017	Information technology	38	27	16	8	8	0	3	67	16	37
2017	Policy	22	12	33	22	11	0	0	34	33	17
2017	None of the above	10	27	27	13	19	2	3	38	33	63

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	25	18	17	12	0	0	53	29	25
2018	Communications or public affairs	17	20	31	23	9	0	0	37	32	22
2018	Security	45	26	21	9	0	0	0	70	9	11
2018	Administration and operations	28	26	17	19	10	0	1	54	29	113
2018	Human resources	19	25	26	17	14	0	0	44	30	72
2018	Financial management	13	33	27	19	3	4	0	48	23	26
2018	Procurement	20	40	20	20	0	0	0	60	20	10
2018	Information management	8	26	26	32	8	0	0	34	40	12
2018	Information technology	31	28	23	2	16	0	0	58	18	36
2018	Policy	7	32	46	15	0	0	0	39	15	12
2018	Project management	22	27	23	11	17	0	0	50	28	18
2018	Other services to the public	24	36	22	10	8	0	0	60	18	15
2018	None of the above	6	28	31	14	21	0	0	34	35	60
2017	Client contact centre	16	35	17	20	6	0	5	54	28	17
2017	Communications or public affairs	15	26	26	13	13	0	7	44	28	14
2017	Administration and operations	25	30	19	19	6	0	0	56	26	78
2017	Human resources	24	23	19	21	12	0	1	47	33	75
2017	Financial management	35	29	18	12	6	0	0	65	18	17
2017	Information technology	38	24	16	13	5	0	3	64	19	37
2017	Policy	12	32	23	22	11	0	0	44	33	17
2017	None of the above	10	21	27	22	17	0	3	31	41	63

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	25	20	4	8	0	0	68	12	25
2018	Communications or public affairs	28	35	31	5	0	0	0	63	5	22
2018	Security	65	35	0	0	0	0	0	100	0	11
2018	Administration and operations	34	27	21	11	6	0	1	62	17	113
2018	Human resources	26	22	32	13	7	0	0	48	20	72
2018	Financial management	26	30	15	17	8	4	0	58	26	26
2018	Information management	27	42	8	8	16	0	0	68	24	12
2018	Information technology	47	32	11	5	6	0	0	78	11	36
2018	Policy	32	19	24	25	0	0	0	51	25	12
2018	Project management	28	39	17	5	11	0	0	67	17	18
2018	Other services to the public	34	39	19	8	0	0	0	73	8	15
2018	None of the above	13	34	36	16	0	0	0	47	16	60
2017	Client contact centre	46	18	19	0	12	0	5	67	12	17
2017	Communications or public affairs	0	34	46	7	7	0	7	37	14	14
2017	Administration and operations	39	27	16	5	13	1	0	66	18	78
2017	Human resources	22	33	21	14	8	0	3	57	22	75
2017	Financial management	48	28	12	13	0	0	0	76	13	17
2017	Information technology	44	30	19	3	5	0	0	73	8	37
2017	Policy	43	27	19	6	6	0	0	69	11	16
2017	None of the above	26	26	20	13	8	3	4	55	23	63

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	28	4	11	4	0	0	80	16	25
2018	Communications or public affairs	42	22	17	10	4	0	4	67	15	22
2018	Security	74	26	0	0	0	0	0	100	0	11
2018	Administration and operations	63	22	6	5	3	0	1	85	8	113
2018	Human resources	44	36	15	3	0	0	1	82	3	72
2018	Financial management	45	39	9	0	0	4	4	91	0	25
2018	Procurement	60	10	0	10	20	0	0	70	30	10
2018	Information management	46	15	24	8	8	0	0	61	15	12
2018	Information technology	55	33	3	3	6	0	0	89	8	36
2018	Policy	56	0	27	0	17	0	0	56	17	12
2018	Project management	44	39	11	6	0	0	0	83	6	18
2018	Other services to the public	46	24	26	5	0	0	0	70	5	15
2018	None of the above	51	19	15	6	9	0	0	70	15	60
2017	Client contact centre	58	18	7	6	6	0	5	80	12	17
2017	Communications or public affairs	52	35	13	0	0	0	0	87	0	14
2017	Administration and operations	68	19	5	2	4	0	2	89	6	80
2017	Human resources	53	21	12	8	7	0	0	74	15	75
2017	Financial management	65	16	13	0	6	0	0	81	6	17
2017	Information technology	64	17	14	3	3	0	0	81	6	36
2017	Policy	49	31	10	0	10	0	0	80	10	17
2017	None of the above	55	19	6	8	8	2	3	77	16	63

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	71	13	0	4	4	0	9	92	8	25
2018	Communications or public affairs	52	30	10	0	0	0	8	89	0	22
2018	Security	83	9	0	0	0	0	9	100	0	11
2018	Administration and operations	76	10	6	3	4	0	2	87	7	112
2018	Human resources	67	16	6	0	1	0	9	92	1	72
2018	Financial management	57	26	9	0	0	4	4	90	0	26
2018	Procurement	60	10	0	30	0	0	0	70	30	10
2018	Information management	68	8	8	8	0	0	8	83	8	12
2018	Information technology	67	13	8	3	0	0	8	87	4	36
2018	Policy	81	10	0	10	0	0	0	90	10	12
2018	Project management	70	17	6	0	0	0	6	94	0	17
2018	Other services to the public	72	12	16	0	0	0	0	84	0	15
2018	None of the above	62	13	13	2	6	0	5	78	8	59

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	16	4	20	0	0	4	75	21	25
2018	Communications or public affairs	54	21	10	4	6	0	4	79	10	22
2018	Security	83	9	0	0	0	0	9	100	0	11
2018	Administration and operations	70	10	7	3	9	0	2	81	12	113
2018	Human resources	67	17	7	3	1	0	4	88	4	70
2018	Financial management	63	16	10	0	4	4	4	85	4	25
2018	Procurement	70	20	0	0	0	0	10	100	0	10
2018	Information management	65	8	0	8	19	0	0	73	27	12
2018	Information technology	78	5	11	0	6	0	0	83	6	36
2018	Policy	93	0	0	7	0	0	0	93	7	12
2018	Project management	78	5	5	6	5	0	0	83	11	18
2018	Other services to the public	84	5	6	0	6	0	0	89	6	15
2018	None of the above	64	17	8	2	5	0	5	85	7	60
2017	Client contact centre	59	6	6	13	5	0	11	72	21	17
2017	Communications or public affairs	73	13	7	0	0	7	0	93	0	14
2017	Administration and operations	84	3	5	2	2	0	4	90	5	80
2017	Human resources	67	17	3	4	3	1	5	90	7	75
2017	Financial management	78	22	0	0	0	0	0	100	0	17
2017	Information technology	73	13	3	0	5	3	3	91	6	37
2017	Policy	94	0	6	0	0	0	0	94	0	17
2017	None of the above	61	13	6	6	5	2	8	81	12	63

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	26	9	0	0	0	91	0	24
2018	Communications or public affairs	51	27	12	0	9	0	78	9	23
2018	Security	45	17	30	9	0	0	62	9	11
2018	Administration and operations	54	24	8	6	8	0	77	14	112
2018	Human resources	61	20	13	1	3	1	83	4	71
2018	Financial management	45	33	10	4	0	8	85	5	25
2018	Procurement	40	40	0	0	10	10	89	11	10
2018	Information management	38	39	15	8	0	0	77	8	12
2018	Information technology	63	19	15	3	0	0	81	3	37
2018	Policy	49	25	17	10	0	0	74	10	12
2018	Project management	61	22	11	5	0	0	84	5	18
2018	Other services to the public	60	40	0	0	0	0	100	0	15
2018	None of the above	43	32	8	10	2	5	79	12	60
2017	Client contact centre	29	36	12	6	5	11	74	13	17
2017	Communications or public affairs	59	35	7	0	0	0	93	0	14
2017	Administration and operations	64	21	6	6	2	0	85	9	80
2017	Human resources	63	15	11	7	1	4	80	8	75
2017	Financial management	78	17	6	0	0	0	94	0	17
2017	Information technology	59	24	11	3	0	3	86	3	37
2017	Policy	71	21	8	0	0	0	92	0	17
2017	None of the above	50	26	6	6	5	7	81	12	63

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	67	11	8	9	5	0	0	78	14	24
2018	Communications or public affairs	34	22	23	13	8	0	0	55	21	23
2018	Security	44	35	12	9	0	0	0	79	9	11
2018	Administration and operations	60	22	6	4	7	0	0	82	11	112
2018	Human resources	53	19	14	6	5	1	1	74	12	71
2018	Financial management	59	16	9	5	4	0	8	81	9	25
2018	Procurement	60	10	10	0	10	0	10	78	11	10
2018	Information management	43	23	8	0	27	0	0	65	27	12
2018	Information technology	58	17	19	2	3	0	0	75	6	37
2018	Policy	74	19	0	7	0	0	0	93	7	12
2018	Project management	70	6	12	6	6	0	0	76	12	17
2018	Other services to the public	74	18	8	0	0	0	0	92	0	15
2018	None of the above	40	23	16	14	6	0	2	63	20	59
2017	Client contact centre	53	12	6	13	5	0	11	72	21	17
2017	Communications or public affairs	56	31	13	0	0	0	0	87	0	14
2017	Administration and operations	67	17	7	6	4	0	0	84	10	80
2017	Human resources	61	15	14	6	1	0	3	79	7	74
2017	Financial management	71	23	0	0	6	0	0	94	6	17
2017	Information technology	81	8	8	0	3	0	0	89	3	37
2017	Policy	65	29	6	0	0	0	0	94	0	17
2017	None of the above	52	16	8	5	14	0	6	72	20	63

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	16	0	0	0	0	21	100	0	25
2018	Communications or public affairs	58	12	5	0	0	0	24	93	0	23
2018	Security	45	26	30	0	0	0	0	70	0	11
2018	Administration and operations	56	8	5	3	2	0	26	87	6	112
2018	Human resources	55	14	10	0	1	0	20	86	2	70
2018	Financial management	63	9	11	0	5	0	12	82	6	23
2018	Procurement	30	20	0	0	0	0	50	100	0	10
2018	Information management	27	23	16	8	0	0	26	68	10	12
2018	Information technology	57	10	8	0	0	0	25	89	0	37
2018	Policy	57	19	0	0	0	0	24	100	0	12
2018	Project management	78	6	11	0	0	0	5	89	0	18
2018	Other services to the public	66	8	12	0	0	0	14	86	0	15
2018	None of the above	50	14	9	4	0	2	22	83	5	60
2017	Client contact centre	48	14	14	0	0	0	24	82	0	16
2017	Communications or public affairs	59	15	7	7	0	7	7	85	8	14
2017	Administration and operations	63	10	8	1	1	0	17	88	3	80
2017	Human resources	65	10	5	1	0	0	19	93	2	75
2017	Financial management	52	11	7	0	0	0	30	90	0	17
2017	Information technology	71	13	5	0	0	0	11	94	0	37
2017	Policy	73	17	0	0	0	0	10	100	0	17
2017	None of the above	52	11	8	2	0	0	26	86	3	63

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	70	8	4	4	0	0	14	91	5	24
2018	Communications or public affairs	70	18	0	0	0	0	12	100	0	23
2018	Security	82	0	9	0	0	0	9	90	0	11
2018	Administration and operations	71	18	4	3	0	0	4	92	3	112
2018	Human resources	69	16	7	1	0	0	6	91	1	70
2018	Financial management	73	16	0	0	0	0	11	100	0	25
2018	Procurement	50	10	10	10	10	0	10	67	22	10
2018	Information management	54	31	0	0	0	0	15	100	0	12
2018	Information technology	65	21	11	0	0	0	2	89	0	37
2018	Policy	56	25	10	0	0	0	10	89	0	12
2018	Project management	83	11	5	0	0	0	0	95	0	18
2018	Other services to the public	56	24	20	0	0	0	0	80	0	15
2018	None of the above	63	19	6	3	0	2	8	90	3	60
2017	Client contact centre	70	19	0	0	0	0	11	100	0	17
2017	Communications or public affairs	93	0	0	0	0	0	7	100	0	14
2017	Administration and operations	78	17	1	0	1	0	2	97	1	79
2017	Human resources	70	17	1	1	0	1	9	97	1	74
2017	Financial management	71	16	7	0	0	0	6	93	0	17
2017	Information technology	73	19	5	0	0	0	3	94	0	37
2017	Policy	70	6	14	0	0	0	10	85	0	17
2017	None of the above	70	11	3	0	0	2	14	96	0	62

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	20	4	0	4	0	13	91	5	25
2018	Communications or public affairs	48	18	10	5	12	0	8	71	18	23
2018	Security	91	0	0	0	0	0	9	100	0	11
2018	Administration and operations	61	14	5	9	7	0	4	79	16	112
2018	Human resources	70	19	3	3	4	0	1	90	7	71
2018	Financial management	79	4	5	0	0	0	12	94	0	25
2018	Procurement	70	10	0	0	10	0	10	89	11	10
2018	Information management	23	50	16	0	11	0	0	73	11	12
2018	Information technology	72	19	6	0	3	0	0	91	3	37
2018	Policy	67	7	10	16	0	0	0	75	16	12
2018	Project management	55	12	17	5	11	0	0	67	16	18
2018	Other services to the public	52	21	0	20	7	0	0	73	27	15
2018	None of the above	62	17	7	3	8	0	3	82	11	60
2017	Client contact centre	48	12	17	5	6	0	11	68	13	17
2017	Communications or public affairs	61	22	10	0	0	0	7	89	0	14
2017	Administration and operations	65	14	8	5	6	0	2	80	11	80
2017	Human resources	63	12	14	2	1	1	6	80	4	75
2017	Financial management	71	23	0	0	0	0	6	100	0	17
2017	Information technology	65	19	5	3	5	3	0	86	8	37
2017	Policy	52	15	19	0	8	0	6	71	9	17
2017	None of the above	53	15	6	3	8	2	14	80	13	63

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	28	17	4	0	0	0	79	4	25
2018	Communications or public affairs	40	29	16	4	10	0	0	70	14	23
2018	Security	62	17	21	0	0	0	0	79	0	11
2018	Administration and operations	47	29	12	5	7	0	0	76	12	112
2018	Human resources	42	28	20	6	3	0	1	71	8	70
2018	Financial management	55	20	13	0	0	0	12	85	0	25
2018	Procurement	60	20	0	0	10	0	10	89	11	10
2018	Information management	19	39	11	8	24	0	0	58	31	12
2018	Information technology	56	27	14	3	0	0	0	83	3	37
2018	Policy	58	25	7	10	0	0	0	83	10	12
2018	Project management	39	33	0	17	11	0	0	73	27	18
2018	Other services to the public	65	21	7	7	0	0	0	87	7	15
2018	None of the above	54	26	14	3	3	0	0	80	6	59
2017	Client contact centre	38	52	5	0	0	0	5	94	0	17
2017	Communications or public affairs	35	37	9	7	0	0	12	82	8	14
2017	Administration and operations	52	24	12	2	4	1	4	81	6	80
2017	Human resources	52	29	10	7	1	0	1	82	8	75
2017	Financial management	42	41	6	6	0	0	6	88	6	17
2017	Information technology	65	19	16	0	0	0	0	84	0	37
2017	Policy	69	20	0	0	0	0	11	100	0	17
2017	None of the above	45	21	13	6	6	0	9	72	14	63

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	20	51	13	4	0	0	32	17	25
2018	Communications or public affairs	6	20	46	24	4	0	0	25	28	21
2018	Security	18	26	48	9	0	0	0	43	9	11
2018	Administration and operations	13	31	36	17	2	0	0	44	20	113
2018	Human resources	11	30	37	16	7	0	0	41	23	72
2018	Financial management	4	41	40	11	5	0	0	44	16	26
2018	Procurement	30	20	20	20	10	0	0	50	30	10
2018	Information management	11	26	39	24	0	0	0	37	24	12
2018	Information technology	27	24	36	13	0	0	0	51	13	37
2018	Policy	0	51	43	6	0	0	0	51	6	12
2018	Project management	22	33	39	6	0	0	0	55	6	18
2018	Other services to the public	6	26	48	12	8	0	0	31	20	15
2018	None of the above	7	25	49	13	6	0	0	32	19	60
2017	Client contact centre	22	24	30	6	5	7	5	52	13	17
2017	Communications or public affairs	0	32	41	13	13	0	0	32	27	14
2017	Administration and operations	17	31	33	13	6	0	0	48	19	79
2017	Human resources	8	28	36	21	6	1	0	37	27	75
2017	Financial management	6	46	36	6	7	0	0	51	13	17
2017	Information technology	28	22	29	16	3	0	3	51	19	37
2017	Policy	8	40	36	10	5	0	0	49	15	17
2017	None of the above	7	18	45	15	14	0	0	25	30	63

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	9	59	9	19	0	0	28	13	25
2018	Communications or public affairs	10	21	51	18	0	0	0	18	31	23
2018	Security	0	30	35	9	26	0	0	36	30	11
2018	Administration and operations	5	23	33	26	13	0	0	39	28	113
2018	Human resources	5	20	43	19	14	0	0	33	24	71
2018	Financial management	8	28	35	29	0	0	0	29	36	25
2018	Information management	16	16	38	19	11	0	0	30	32	12
2018	Information technology	8	14	25	28	25	0	0	53	23	36
2018	Policy	0	8	92	0	0	0	0	0	8	11
2018	Project management	6	6	29	41	18	0	0	58	12	17
2018	Other services to the public	0	34	46	20	0	0	0	20	34	15
2018	None of the above	8	16	52	17	6	2	0	23	25	56
2017	Client contact centre	0	17	41	12	30	0	0	41	17	17
2017	Communications or public affairs	20	13	54	13	0	0	0	13	33	14
2017	Administration and operations	8	18	35	24	13	0	1	38	27	80
2017	Human resources	7	23	35	24	10	1	0	35	30	75
2017	Financial management	13	17	34	23	13	0	0	36	30	17
2017	Information technology	3	19	24	27	25	0	3	53	22	37
2017	Policy	5	10	46	31	8	0	0	39	15	17
2017	None of the above	16	27	33	21	3	0	0	24	43	62

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	28	12	13	0	4	5	42	58	24
2018	Communications or public affairs	28	30	23	10	9	0	0	28	72	23
2018	Security	39	34	9	0	18	0	0	39	61	11
2018	Administration and operations	42	27	18	7	5	0	0	42	58	112
2018	Human resources	26	24	25	12	13	0	0	26	74	72
2018	Financial management	54	21	18	4	0	4	0	56	44	26
2018	Procurement	10	20	30	20	20	0	0	10	90	10
2018	Information management	16	15	31	8	30	0	0	16	84	12
2018	Information technology	33	16	24	16	11	0	0	33	67	37
2018	Policy	15	36	24	24	0	0	0	15	85	12
2018	Project management	22	28	22	0	28	0	0	22	78	18
2018	Other services to the public	26	35	18	21	0	0	0	26	74	15
2018	None of the above	27	22	18	14	14	5	0	28	72	59
2017	Client contact centre	41	17	11	25	6	0	0	41	59	17
2017	Communications or public affairs	36	35	13	0	15	0	0	36	64	14
2017	Administration and operations	40	22	18	5	11	3	1	42	58	80
2017	Human resources	36	19	15	12	18	0	0	36	64	75
2017	Financial management	37	35	11	0	12	6	0	39	61	17
2017	Information technology	28	16	32	13	11	0	0	28	72	37
2017	Policy	13	27	17	4	30	8	0	14	86	17
2017	None of the above	35	19	19	5	16	3	3	37	63	63

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	13
2018	Communications or public affairs	26	16
2018	Administration and operations	16	65
2018	Human resources	20	54
2018	Financial management	0	11
2018	Information management	22	10
2018	Information technology	38	25
2018	Policy	26	10
2018	Project management	14	14
2018	Other services to the public	26	11
2018	None of the above	27	40
2017	Administration and operations	22	44
2017	Human resources	32	48
2017	Financial management	12	10
2017	Information technology	34	27
2017	Policy	38	14
2017	None of the above	41	37

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	47	13
2018	Communications or public affairs	30	16
2018	Administration and operations	25	65
2018	Human resources	26	54
2018	Financial management	35	11
2018	Information management	64	10
2018	Information technology	72	25
2018	Policy	37	10
2018	Project management	50	14
2018	Other services to the public	26	11
2018	None of the above	39	40
2017	Administration and operations	25	44
2017	Human resources	33	48
2017	Financial management	10	10
2017	Information technology	59	27
2017	Policy	33	14
2017	None of the above	32	37

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	23	13
2018	Communications or public affairs	6	16
2018	Administration and operations	25	65
2018	Human resources	18	54
2018	Financial management	9	11
2018	Information management	35	10
2018	Information technology	29	25
2018	Policy	17	10
2018	Project management	28	14
2018	Other services to the public	26	11
2018	None of the above	26	40
2017	Administration and operations	31	44
2017	Human resources	30	48
2017	Financial management	0	10
2017	Information technology	19	27
2017	Policy	23	14
2017	None of the above	35	37

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	7	13
2018	Communications or public affairs	25	16
2018	Administration and operations	35	65
2018	Human resources	40	54
2018	Financial management	35	11
2018	Information management	29	10
2018	Information technology	37	25
2018	Policy	51	10
2018	Project management	64	14
2018	Other services to the public	26	11
2018	None of the above	36	40
2017	Administration and operations	44	44
2017	Human resources	46	48
2017	Financial management	19	10
2017	Information technology	37	27
2017	Policy	38	14
2017	None of the above	28	37

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	7	13
2018	Communications or public affairs	11	16
2018	Administration and operations	3	65
2018	Human resources	7	54
2018	Financial management	0	11
2018	Information management	22	10
2018	Information technology	15	25
2018	Policy	17	10
2018	Project management	14	14
2018	Other services to the public	0	11
2018	None of the above	8	40
2017	Administration and operations	9	44
2017	Human resources	17	48
2017	Financial management	10	10
2017	Information technology	8	27
2017	Policy	7	14
2017	None of the above	19	37

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	13
2018	Communications or public affairs	25	16
2018	Administration and operations	26	65
2018	Human resources	45	54
2018	Financial management	36	11
2018	Information management	46	10
2018	Information technology	43	25
2018	Policy	51	10
2018	Project management	57	14
2018	Other services to the public	10	11
2018	None of the above	28	40

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	32	13
2018	Communications or public affairs	40	16
2018	Administration and operations	41	65
2018	Human resources	39	54
2018	Financial management	48	11
2018	Information management	31	10
2018	Information technology	24	25
2018	Policy	20	10
2018	Project management	57	14
2018	Other services to the public	46	11
2018	None of the above	38	40
2017	Administration and operations	46	44
2017	Human resources	41	48
2017	Financial management	59	10
2017	Information technology	41	27
2017	Policy	41	14
2017	None of the above	62	37

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	8	67	0	8	8	9	12
2018	Communications or public affairs	0	45	8	0	14	32	15
2018	Administration and operations	8	36	32	7	4	14	63
2018	Human resources	4	45	18	12	8	14	51
2018	Financial management	9	45	37	0	9	0	11
2018	Information technology	0	49	13	15	0	23	24
2018	Policy	11	29	9	23	20	9	10
2018	Project management	0	42	14	7	14	22	14
2018	None of the above	5	41	15	11	3	25	39
2017	Administration and operations	2	55	25	7	2	9	44
2017	Human resources	2	43	21	10	7	17	44
2017	Information technology	8	40	29	15	0	8	27
2017	Policy	6	28	25	7	12	22	14
2017	None of the above	5	46	19	8	3	19	37

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	52	48	13
2018	Communications or public affairs	38	62	16
2018	Administration and operations	37	63	64
2018	Human resources	19	81	54
2018	Financial management	27	73	11
2018	Information management	40	60	10
2018	Information technology	23	77	25
2018	Policy	12	88	10
2018	Project management	36	64	14
2018	Other services to the public	32	68	11
2018	None of the above	33	67	40

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	19	4	15	4	0	13	74	22	25
2018	Communications or public affairs	34	9	37	9	12	0	0	42	21	22
2018	Security	35	27	9	9	9	0	12	71	20	11
2018	Administration and operations	39	23	12	13	9	1	3	65	23	113
2018	Human resources	40	13	11	14	17	0	5	56	32	71
2018	Financial management	44	19	11	11	7	0	8	69	19	26
2018	Procurement	20	0	40	30	0	0	10	22	33	10
2018	Information management	15	0	16	16	34	8	11	19	62	12
2018	Information technology	27	21	15	12	16	3	6	53	31	37
2018	Policy	32	17	34	17	0	0	0	49	17	12
2018	Project management	45	16	11	6	17	0	6	65	24	18
2018	Other services to the public	19	24	23	8	12	0	15	50	23	15
2018	None of the above	37	18	14	16	14	0	0	56	30	60

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	31	31	8	15	0	0	46	23	13
2018	Communications or public affairs	8	28	19	32	13	0	0	36	45	16
2018	Administration and operations	16	22	14	15	17	3	13	45	38	65
2018	Human resources	20	31	20	11	13	0	5	54	25	54
2018	Financial management	11	38	9	9	26	0	8	53	38	11
2018	Information management	9	18	10	19	44	0	0	27	63	10
2018	Information technology	10	15	21	12	35	0	7	26	51	25
2018	Policy	20	20	34	0	26	0	0	40	26	10
2018	Project management	14	28	0	22	14	0	21	54	46	14
2018	Other services to the public	0	30	42	27	0	0	0	30	27	11
2018	None of the above	5	36	12	14	29	0	5	42	45	40
2017	Client contact centre	0	18	10	20	42	0	10	20	69	10
2017	Administration and operations	2	39	16	18	11	0	13	48	33	44
2017	Human resources	17	21	16	16	16	2	11	44	37	47
2017	Financial management	39	31	20	10	0	0	0	70	10	10
2017	Information technology	4	22	18	4	30	4	19	34	43	27
2017	Policy	22	24	14	15	13	0	13	53	32	14
2017	None of the above	12	16	10	28	27	3	5	30	59	37

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	15	30	40	15	0	0	15	55	13
2018	Communications or public affairs	8	19	29	11	34	0	0	26	45	16
2018	Administration and operations	5	10	21	18	37	1	9	16	61	65
2018	Human resources	2	18	22	19	26	2	11	23	51	54
2018	Financial management	0	9	37	9	46	0	0	9	54	11
2018	Information management	0	22	22	38	18	0	0	22	56	10
2018	Information technology	0	7	17	12	59	0	5	8	74	25
2018	Policy	0	23	11	20	46	0	0	23	66	10
2018	Project management	0	7	21	29	28	0	14	8	67	14
2018	Other services to the public	0	11	21	44	24	0	0	11	68	11
2018	None of the above	0	13	18	22	40	0	7	14	67	39
2017	Client contact centre	0	8	10	10	62	0	10	9	79	10
2017	Administration and operations	0	15	16	28	31	0	11	16	66	44
2017	Human resources	2	8	7	20	45	4	14	13	79	48
2017	Financial management	0	20	30	39	10	0	0	20	49	10
2017	Information technology	0	8	0	22	59	4	8	9	91	27
2017	Policy	7	0	26	18	43	0	6	7	65	14
2017	None of the above	0	11	16	22	43	3	6	12	71	37

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for the Canada School of Public Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored