2018 Public Service Employee Survey Results by Theme for the Canada School of Public Service by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 32 11 6 5 0 0 78 11 139
2018 Non-supervisor 32 41 12 9 5 0 0 74 15 325
2017 Supervisor 47 37 11 3 2 0 0 84 5 116
2017 Non-supervisor 35 42 12 7 4 0 0 76 12 275
2014 Supervisor 48 31 8 9 3 0 0 79 12 148
2014 Non-supervisor 34 43 12 7 4 0 0 77 11 403
2011 Supervisor 36 41 9 8 6 0 0 77 14 202
2011 Non-supervisor 32 41 13 9 5 0 0 73 14 490
2008 Supervisor 38 42 7 7 6 0 0 80 12 177
2008 Non-supervisor 38 43 9 6 4 0 0 81 9 404

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 37 8 10 5 0 0 77 15 140
2018 Non-supervisor 36 33 16 9 5 0 0 69 15 326
2017 Supervisor 35 37 10 12 6 0 0 72 18 116
2017 Non-supervisor 36 34 13 9 7 0 1 71 16 273

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 28 9 2 3 1 0 86 5 137
2018 Non-supervisor 45 33 14 5 2 0 0 79 7 324
2017 Supervisor 65 27 6 2 1 0 0 92 2 116
2017 Non-supervisor 47 41 8 3 0 0 0 88 3 275
2014 Supervisor 70 21 7 2 0 0 1 91 2 148
2014 Non-supervisor 63 26 8 2 1 0 0 89 3 404
2011 Supervisor 60 29 9 2 1 0 0 89 3 202
2011 Non-supervisor 55 33 8 3 1 0 0 88 4 491

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 33 10 6 4 0 0 80 10 140
2018 Non-supervisor 36 41 13 7 3 0 0 77 10 327
2017 Supervisor 49 35 13 3 1 0 0 83 4 116
2017 Non-supervisor 39 41 12 5 2 0 0 81 7 274
2014 Supervisor 47 35 11 5 2 0 0 82 7 148
2014 Non-supervisor 40 41 11 5 3 0 0 81 8 404
2011 Supervisor 36 45 8 8 3 1 0 82 10 202
2011 Non-supervisor 37 42 11 8 3 0 0 79 11 490
2008 Supervisor 40 44 6 7 3 0 0 84 10 178
2008 Non-supervisor 43 41 7 5 3 0 0 85 8 405

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 33 16 6 8 0 0 70 14 139
2018 Non-supervisor 29 31 22 10 7 1 0 61 17 323
2017 Supervisor 31 30 15 11 12 0 0 61 23 115
2017 Non-supervisor 23 34 21 11 8 2 0 59 20 275
2014 Supervisor 32 32 15 13 7 1 0 64 21 148
2014 Non-supervisor 21 35 21 11 9 2 1 57 21 402
2011 Supervisor 16 23 23 18 19 1 0 40 37 201
2011 Non-supervisor 15 24 25 19 15 1 0 40 35 489

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 34 18 10 4 0 0 68 14 139
2018 Non-supervisor 30 36 16 12 5 1 0 67 17 323
2017 Supervisor 33 29 15 15 8 0 0 62 23 116
2017 Non-supervisor 23 40 20 11 5 0 1 64 16 275
2014 Supervisor 37 31 14 11 7 1 0 68 18 148
2014 Non-supervisor 23 40 17 12 6 0 1 64 19 402
2011 Supervisor 20 30 21 16 14 0 0 50 30 201
2011 Non-supervisor 16 30 23 19 11 1 0 46 30 490
2008 Supervisor 14 34 20 16 16 1 0 48 32 178
2008 Non-supervisor 25 29 20 17 9 0 0 54 26 406

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 27 16 13 9 5 0 61 23 138
2018 Non-supervisor 29 22 23 12 10 4 0 53 23 323
2017 Supervisor 34 21 16 19 10 1 0 56 29 116
2017 Non-supervisor 22 31 14 16 9 6 2 58 27 275
2014 Supervisor 31 30 16 12 11 1 0 62 23 148
2014 Non-supervisor 23 24 21 12 12 7 1 51 26 402
2011 Supervisor 19 22 19 18 17 4 0 43 37 201
2011 Non-supervisor 16 23 19 17 18 6 1 42 38 490
2008 Supervisor 16 27 20 17 17 3 0 44 35 178
2008 Non-supervisor 24 22 18 15 15 6 0 49 32 406
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 48 25 13 8 4 2 1 75 13 137
2018 Non-supervisor 49 31 10 5 3 2 0 82 8 323
2017 Supervisor 45 33 13 4 4 1 1 79 8 116
2017 Non-supervisor 51 27 11 6 1 3 0 81 8 275
2014 Supervisor 47 32 10 5 6 0 0 79 11 148
2014 Non-supervisor 48 30 10 3 4 4 0 82 7 404
2011 Supervisor 31 36 21 6 5 1 0 68 10 201
2011 Non-supervisor 39 31 13 8 5 2 1 73 13 490
2008 Supervisor 38 27 9 12 10 3 1 67 23 178
2008 Non-supervisor 40 30 14 5 7 3 0 73 12 407

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 25 13 6 4 0 0 76 11 136
2018 Non-supervisor 48 30 12 8 2 0 0 79 10 322
2017 Supervisor 44 35 10 8 2 1 0 80 10 115
2017 Non-supervisor 48 30 9 8 3 1 1 80 11 275
2014 Supervisor 44 34 7 8 6 0 0 79 15 148
2014 Non-supervisor 49 29 11 6 5 1 0 79 10 404
2011 Supervisor 34 37 13 11 4 0 0 71 15 201
2011 Non-supervisor 37 36 13 9 5 0 0 73 14 492
2008 Supervisor 43 28 12 11 6 1 0 71 17 177
2008 Non-supervisor 39 33 12 8 7 1 0 73 15 407

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 50 25 9 8 7 0 0 76 15 138
2018 Non-supervisor 51 27 10 4 6 1 1 80 10 321
2017 Supervisor 52 28 11 6 3 1 0 80 9 115
2017 Non-supervisor 57 23 9 6 3 1 1 81 9 274
2014 Supervisor 50 30 9 7 4 0 0 79 11 148
2014 Non-supervisor 55 28 7 3 4 1 1 85 8 404

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 36 22 13 3 6 0 59 17 140
2018 Non-supervisor 29 34 18 7 5 6 0 68 13 326
2017 Supervisor 31 30 12 17 8 2 0 62 25 116
2017 Non-supervisor 26 40 15 8 5 6 0 71 13 275
2014 Supervisor 41 34 11 6 5 3 0 77 12 148
2014 Non-supervisor 25 34 19 9 5 8 0 64 15 403
2011 Supervisor 14 27 22 18 14 5 0 43 34 201
2011 Non-supervisor 16 28 18 14 11 12 1 50 29 489

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 37 19 13 6 1 0 62 19 139
2018 Non-supervisor 21 35 20 14 6 3 0 58 21 324
2017 Supervisor 28 33 9 19 10 1 0 61 29 116
2017 Non-supervisor 19 35 19 14 9 3 1 57 24 275
2014 Supervisor 39 32 9 11 8 1 1 71 19 148
2014 Non-supervisor 21 35 20 13 8 3 0 58 21 403
2011 Supervisor 18 29 19 17 17 1 0 47 34 201
2011 Non-supervisor 15 30 22 16 12 5 0 47 30 490
2008 Supervisor 13 28 20 16 21 1 0 42 38 178
2008 Non-supervisor 18 25 20 17 16 4 0 45 34 406

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 33 20 17 9 3 0 51 28 139
2018 Non-supervisor 18 29 25 16 8 5 0 49 24 324
2017 Supervisor 18 28 16 21 15 2 0 47 36 116
2017 Non-supervisor 15 23 27 18 11 6 0 41 31 275
2014 Supervisor 25 32 15 19 8 1 1 58 27 148
2014 Non-supervisor 14 32 24 15 10 6 0 49 26 403
2011 Supervisor 9 29 23 21 17 1 0 39 38 202
2011 Non-supervisor 10 28 24 20 10 8 0 41 32 491
2008 Supervisor 8 24 19 30 19 1 0 32 49 177
2008 Non-supervisor 9 26 22 19 16 6 0 38 38 407

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 16 35 20 18 9 2 0 52 28 140
2018 Non-supervisor 19 30 22 17 8 4 0 51 26 324
2017 Supervisor 17 45 10 17 10 1 0 63 27 115
2017 Non-supervisor 16 30 24 13 11 6 0 49 26 275
2014 Supervisor 25 35 11 22 7 0 0 60 29 148
2014 Non-supervisor 18 32 18 17 12 3 0 52 30 403
2011 Supervisor 14 29 20 23 13 0 0 43 37 201
2011 Non-supervisor 15 34 19 17 11 4 0 51 29 491
2008 Supervisor 13 30 17 26 13 0 0 43 40 178
2008 Non-supervisor 16 33 15 18 15 3 0 51 34 404
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 34 13 9 5 0 0 74 13 139
2018 Non-supervisor 35 35 14 9 6 0 1 71 15 325
2017 Supervisor 36 34 13 13 4 0 0 70 17 116
2017 Non-supervisor 36 35 12 10 6 0 0 72 16 275
2014 Supervisor 34 32 13 11 10 0 0 66 21 148
2014 Non-supervisor 32 38 11 8 10 1 0 71 18 404
2011 Supervisor 22 36 16 17 10 0 0 58 27 202
2011 Non-supervisor 26 34 16 15 9 0 0 60 24 491

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 40 11 17 5 0 0 68 22 138
2018 Non-supervisor 28 38 16 10 8 0 0 66 18 328
2017 Supervisor 30 43 10 12 5 0 0 73 17 116
2017 Non-supervisor 30 37 12 16 5 0 0 67 21 274

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 34 17 12 7 6 2 61 21 138
2018 Non-supervisor 15 21 21 13 9 19 3 45 28 328
2017 Supervisor 20 36 11 16 10 5 2 60 28 115
2017 Non-supervisor 13 20 19 18 7 20 3 43 32 274
2014 Supervisor 22 29 16 18 12 1 1 52 31 148
2014 Non-supervisor 13 21 18 13 13 17 5 44 33 402

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 36 6 12 4 1 0 77 17 138
2018 Non-supervisor 44 31 11 7 4 1 1 77 11 323
2017 Supervisor 41 32 14 9 3 0 1 73 13 116
2017 Non-supervisor 47 28 12 6 5 1 2 77 11 275
2014 Supervisor 45 34 9 7 5 0 0 79 13 148
2014 Non-supervisor 41 36 9 6 6 1 2 79 12 403
2011 Supervisor 28 36 19 11 6 0 0 64 17 201
2011 Non-supervisor 35 38 11 10 5 1 0 73 16 491
2008 Supervisor 33 31 10 14 11 1 0 65 25 178
2008 Non-supervisor 36 32 13 10 7 1 1 70 17 407

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 29 15 7 4 5 12 68 13 139
2017 Supervisor 36 27 11 8 6 6 6 72 16 116
2014 Supervisor 30 32 15 11 4 1 7 68 16 148

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 40 6 12 2 0 1 80 14 139
2018 Non-supervisor 28 43 11 11 6 1 1 72 17 328
2017 Supervisor 45 32 15 5 3 0 1 77 8 116
2017 Non-supervisor 28 41 14 10 6 0 1 69 16 273
2014 Supervisor 41 36 8 13 2 0 0 77 15 148
2014 Non-supervisor 28 42 14 10 4 0 0 71 15 404
2011 Supervisor 27 37 20 11 5 0 0 64 16 202
2011 Non-supervisor 29 33 18 11 8 0 1 63 20 493
2008 Supervisor 27 37 17 11 7 0 1 64 18 178
2008 Non-supervisor 28 39 15 9 6 0 3 69 15 407

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 29 8 6 3 0 0 84 8 138
2018 Non-supervisor 38 39 11 8 3 0 0 78 11 326
2017 Supervisor 56 32 8 3 1 0 0 88 4 116
2017 Non-supervisor 41 38 9 8 4 0 0 79 12 274
2014 Supervisor 54 32 9 2 2 0 0 87 4 148
2014 Non-supervisor 39 35 11 9 5 0 0 74 14 403
2011 Supervisor 47 39 8 4 2 0 0 86 6 202
2011 Non-supervisor 39 35 11 10 5 0 0 74 15 493
2008 Supervisor 47 39 7 4 3 0 0 86 7 178
2008 Non-supervisor 37 37 12 8 6 0 0 75 13 407

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 60 28 5 4 3 0 0 88 7 138
2018 Non-supervisor 41 41 9 6 3 0 0 82 9 324
2017 Supervisor 63 26 7 3 1 0 0 90 3 116
2017 Non-supervisor 47 34 8 8 4 0 0 81 11 274
2014 Supervisor 56 32 6 5 1 0 0 88 5 148
2014 Non-supervisor 46 31 10 8 5 0 0 77 13 403
2011 Supervisor 52 38 2 6 2 0 0 90 8 202
2011 Non-supervisor 45 34 9 6 5 0 0 80 11 492
2008 Supervisor 52 38 4 3 2 0 0 90 6 178
2008 Non-supervisor 42 39 9 5 5 0 1 81 10 407

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 36 20 11 7 4 0 60 18 139
2018 Non-supervisor 22 35 20 11 8 4 0 59 21 328
2017 Supervisor 32 39 15 5 6 2 0 73 12 116
2017 Non-supervisor 30 32 14 13 6 4 0 66 20 273
2014 Supervisor 31 37 17 13 2 1 0 68 15 148
2014 Non-supervisor 22 37 19 8 9 5 0 62 18 402
2011 Supervisor 23 34 22 14 8 0 0 56 22 200
2011 Non-supervisor 22 28 18 17 11 2 1 52 30 492
2008 Supervisor 21 35 20 18 6 0 0 57 24 178
2008 Non-supervisor 22 37 17 11 10 3 1 61 22 406

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 32 22 14 13 3 1 48 28 139
2018 Non-supervisor 17 23 20 18 15 3 4 43 35 327
2017 Supervisor 25 28 10 16 16 2 4 56 33 116
2017 Non-supervisor 14 22 17 18 18 4 7 40 41 274
2014 Supervisor 23 20 12 28 16 0 1 44 44 148
2014 Non-supervisor 9 20 16 18 25 5 7 33 49 402
2011 Supervisor 17 24 10 22 25 0 2 42 48 202
2011 Non-supervisor 10 15 17 25 26 3 3 27 55 492
2008 Supervisor 13 33 13 22 17 1 2 47 40 178
2008 Non-supervisor 18 26 14 16 20 3 3 46 38 403

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 34 13 8 4 0 0 75 12 139
2018 Non-supervisor 30 39 14 12 4 0 0 70 17 326
2017 Supervisor 46 32 13 5 3 0 0 78 9 115
2017 Non-supervisor 34 39 10 11 5 0 0 73 16 275
2014 Supervisor 38 36 11 11 4 0 0 74 16 148
2014 Non-supervisor 26 43 14 9 8 0 1 69 17 404
2011 Supervisor 36 35 9 10 10 0 0 72 19 202
2011 Non-supervisor 23 43 14 11 8 0 1 67 19 492

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 36 6 5 6 0 0 83 11 138
2018 Non-supervisor 37 36 12 9 5 0 0 73 14 325
2017 Supervisor 54 26 11 6 4 0 0 80 10 116
2017 Non-supervisor 40 33 13 8 5 0 0 73 14 275
2014 Supervisor 42 31 14 10 3 0 0 73 13 148
2014 Non-supervisor 34 36 17 8 4 0 0 70 13 404

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 32 10 11 7 0 0 72 18 137
2018 Non-supervisor 33 39 14 9 4 0 1 73 13 325
2017 Supervisor 45 32 10 10 3 0 0 77 13 116
2017 Non-supervisor 37 33 15 9 5 0 0 71 15 275
2014 Supervisor 40 32 12 10 5 0 0 72 15 148
2014 Non-supervisor 31 39 14 8 6 1 0 71 14 404
2011 Supervisor 29 42 13 11 6 0 0 70 17 202
2011 Non-supervisor 30 40 13 11 4 0 1 71 16 493

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 45 13 5 3 1 1 79 8 140
2018 Non-supervisor 26 36 20 11 3 5 0 65 14 327
2017 Supervisor 34 37 16 5 5 2 0 73 10 115
2017 Non-supervisor 23 34 23 9 6 4 1 60 16 275

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 33 11 5 5 0 0 79 10 139
2018 Non-supervisor 51 32 9 4 4 0 0 83 8 327
2017 Supervisor 46 33 7 7 7 0 0 79 14 116
2017 Non-supervisor 52 29 9 6 4 0 1 82 10 272
2014 Supervisor 48 29 8 10 5 0 0 77 15 148
2014 Non-supervisor 46 33 9 6 5 0 1 80 11 404
2011 Supervisor 33 37 15 10 4 0 0 70 14 202
2011 Non-supervisor 38 35 11 10 4 0 2 74 15 489

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 32 22 16 8 0 0 53 25 140
2018 Non-supervisor 49 31 14 4 2 0 0 80 6 327
2017 Supervisor 24 35 23 11 7 0 0 59 18 116
2017 Non-supervisor 42 39 13 3 2 0 0 82 5 274
2014 Supervisor 20 37 23 15 5 0 0 57 20 148
2014 Non-supervisor 43 38 13 6 1 0 0 81 6 403
2011 Supervisor 19 29 25 18 9 0 0 48 28 201
2011 Non-supervisor 42 34 16 5 3 0 0 76 8 492
2008 Supervisor 11 20 23 28 18 0 0 31 46 177
2008 Non-supervisor 30 36 18 8 7 0 0 66 16 407

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 42 29 29 139
2018 Non-supervisor 36 26 38 326
2017 Supervisor 40 31 29 116
2017 Non-supervisor 41 27 32 275
2014 Supervisor 37 28 35 148
2014 Non-supervisor 37 24 38 402
2011 Supervisor 51 22 28 201
2011 Non-supervisor 41 25 34 490

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Supervisor 17 15 62 0 2 5 57
2018 Non-supervisor 10 15 52 5 16 2 118
2017 Supervisor 16 7 69 4 0 4 46
2017 Non-supervisor 8 13 44 5 20 9 111
2014 Supervisor 9 27 55 2 9999 7 55
2014 Non-supervisor 11 16 50 5 9999 17 149
2011 Supervisor 7 11 77 1 9999 4 103
2011 Non-supervisor 12 17 62 2 9999 7 209
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 36 4 3 4 1 0 90 7 139
2018 Non-supervisor 40 46 7 5 1 0 0 87 6 326
2017 Supervisor 46 41 6 5 2 0 0 87 8 116
2017 Non-supervisor 41 37 11 7 3 1 0 79 10 275
2014 Supervisor 56 32 7 3 3 0 0 87 6 148
2014 Non-supervisor 43 38 8 4 5 1 0 82 9 404
2011 Supervisor 44 34 8 9 5 0 0 79 14 201
2011 Non-supervisor 41 39 11 5 2 0 0 81 8 491
2008 Supervisor 51 35 7 4 3 0 0 86 7 178
2008 Non-supervisor 45 39 7 4 4 0 0 84 8 405

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 41 18 22 3 0 0 58 24 140
2018 Non-supervisor 25 42 16 13 3 1 0 68 16 327
2017 Supervisor 26 40 19 7 8 0 0 66 15 116
2017 Non-supervisor 23 42 17 10 6 1 0 66 17 274
2014 Supervisor 38 43 9 7 2 0 0 81 9 148
2014 Non-supervisor 28 44 15 8 3 1 0 74 11 402
2011 Supervisor 26 43 12 12 7 0 0 70 18 200
2011 Non-supervisor 31 40 12 10 5 2 0 72 15 489

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 36 31 11 2 0 1 13 55 140
2018 Non-supervisor 14 26 36 15 6 2 1 22 42 326
2017 Supervisor 19 39 31 8 4 0 0 12 57 116
2017 Non-supervisor 16 27 32 15 6 1 3 22 45 274
2014 Supervisor 13 43 22 13 9 1 0 22 56 148
2014 Non-supervisor 14 30 34 13 5 1 2 18 46 404
2011 Supervisor 24 38 25 10 2 0 1 13 62 202
2011 Non-supervisor 13 31 30 14 7 1 5 22 47 490
2008 Supervisor 31 33 28 5 3 0 1 8 64 177
2008 Non-supervisor 15 35 30 13 3 1 2 17 52 404

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 16 38 31 9 5 1 1 14 55 140
2018 Non-supervisor 19 26 27 16 9 3 1 26 47 325
2017 Supervisor 27 26 33 6 7 1 0 14 54 116
2017 Non-supervisor 23 25 26 15 6 2 3 23 50 274
2014 Supervisor 16 24 31 15 11 1 2 26 41 148
2014 Non-supervisor 16 24 32 14 7 3 3 22 44 403
2011 Supervisor 28 31 25 11 3 1 0 15 60 202
2011 Non-supervisor 23 26 25 13 6 3 5 20 52 489
2008 Supervisor 24 38 22 12 3 1 0 15 63 177
2008 Non-supervisor 24 29 21 13 7 3 3 22 56 404

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 34 25 12 3 0 1 15 60 139
2018 Non-supervisor 25 28 27 9 5 2 2 15 56 327
2017 Supervisor 29 31 28 9 4 0 0 12 60 116
2017 Non-supervisor 23 26 26 14 5 2 4 20 53 274
2014 Supervisor 34 27 17 16 5 0 1 21 62 148
2014 Non-supervisor 29 29 24 10 3 2 2 14 61 403
2011 Supervisor 38 26 25 8 4 0 0 11 64 202
2011 Non-supervisor 23 27 20 13 6 3 8 21 57 491
2008 Supervisor 29 32 27 8 4 0 0 12 61 177
2008 Non-supervisor 23 26 22 14 7 3 5 23 53 403

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 27 32 23 3 0 0 27 42 140
2018 Non-supervisor 8 17 31 29 13 1 1 43 25 326
2017 Supervisor 16 29 31 17 6 0 0 24 45 116
2017 Non-supervisor 12 18 31 26 11 1 2 38 30 274
2014 Supervisor 15 22 38 18 7 0 1 25 37 147
2014 Non-supervisor 11 15 38 23 10 2 2 34 27 403
2011 Supervisor 20 37 29 10 4 0 0 14 57 202
2011 Non-supervisor 11 19 32 19 10 1 8 32 33 487
2008 Supervisor 34 34 27 4 1 0 1 5 68 176
2008 Non-supervisor 19 25 27 15 9 1 4 25 46 402

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 31 24 17 5 1 1 22 54 139
2018 Non-supervisor 12 24 26 21 11 3 2 34 38 325
2017 Supervisor 28 29 24 9 8 1 2 18 58 116
2017 Non-supervisor 18 22 29 15 8 2 5 25 43 272
2014 Supervisor 27 27 26 14 6 0 0 19 54 148
2014 Non-supervisor 21 26 25 16 6 2 4 23 50 403
2011 Supervisor 34 32 24 6 3 1 0 9 67 202
2011 Non-supervisor 18 21 26 16 9 1 8 28 44 491
2008 Supervisor 34 36 20 7 1 1 2 9 71 176
2008 Non-supervisor 19 24 27 15 9 2 4 26 45 402

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 33 30 12 7 2 0 20 49 140
2018 Non-supervisor 20 23 22 18 10 5 2 30 46 326
2017 Supervisor 22 29 27 18 4 0 0 22 51 116
2017 Non-supervisor 24 26 23 13 7 4 3 21 53 274
2014 Supervisor 16 15 27 30 11 0 1 41 31 148
2014 Non-supervisor 15 22 25 21 8 4 5 32 41 403
2011 Supervisor 28 22 27 16 4 1 0 21 51 201
2011 Non-supervisor 23 25 23 13 6 5 5 21 53 488
2008 Supervisor 33 29 25 9 2 1 1 11 63 177
2008 Non-supervisor 26 25 22 11 7 3 6 20 56 405

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 35 28 9 4 1 1 13 58 140
2018 Non-supervisor 17 25 31 17 5 4 1 23 44 326
2017 Supervisor 30 24 30 10 5 0 1 15 54 116
2017 Non-supervisor 18 22 32 14 8 3 2 23 43 272
2014 Supervisor 24 32 26 13 4 0 1 17 57 148
2014 Non-supervisor 20 26 32 9 6 4 3 16 49 403

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 29 8 6 3 1 0 82 10 137
2018 Non-supervisor 45 33 9 6 5 1 0 79 12 326
2017 Supervisor 60 22 6 8 4 0 0 82 12 116
2017 Non-supervisor 52 26 9 8 4 0 1 79 12 275
2014 Supervisor 57 25 8 4 6 0 0 81 10 147
2014 Non-supervisor 50 29 8 6 6 0 0 80 13 404

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 55 35 4 5 2 0 0 90 6 137
2018 Non-supervisor 50 35 7 4 4 0 0 84 8 328
2017 Supervisor 59 25 6 5 5 0 0 84 10 116
2017 Non-supervisor 50 38 7 3 3 0 0 88 5 275
2014 Supervisor 51 36 6 4 3 0 0 88 7 147
2014 Non-supervisor 50 34 8 5 2 0 0 85 7 403

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 34 7 5 1 2 0 87 6 138
2018 Non-supervisor 45 35 13 3 4 1 0 80 7 328

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 36 8 2 2 3 0 87 4 139
2018 Non-supervisor 42 37 11 6 1 4 0 82 6 322
2017 Supervisor 54 31 9 2 1 2 0 87 3 115
2017 Non-supervisor 40 40 11 3 1 5 0 84 4 274
2014 Supervisor 50 34 9 2 2 3 0 86 4 147
2014 Non-supervisor 39 34 14 2 1 9 0 81 4 402

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 44 6 4 1 1 0 89 6 138
2018 Non-supervisor 43 37 11 3 2 3 0 83 5 323
2017 Supervisor 47 38 7 6 2 0 0 84 9 116
2017 Non-supervisor 44 38 8 5 3 2 0 84 8 275
2014 Supervisor 52 35 7 3 3 0 0 87 6 148
2014 Non-supervisor 40 40 9 4 2 4 0 84 6 402
2011 Supervisor 33 36 16 8 5 2 0 70 14 202
2011 Non-supervisor 27 39 17 6 4 6 0 71 11 489

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 32 10 4 4 0 0 82 8 139
2018 Non-supervisor 48 36 10 3 2 1 0 85 5 323
2017 Supervisor 50 34 7 5 3 0 0 85 9 116
2017 Non-supervisor 48 36 8 5 3 0 0 84 8 275
2014 Supervisor 59 26 9 5 1 0 0 85 6 148
2014 Non-supervisor 47 38 9 2 3 0 0 86 5 402
2011 Supervisor 28 45 12 7 7 0 0 74 14 201
2011 Non-supervisor 35 36 15 8 5 1 0 72 13 489
2008 Supervisor 25 38 14 14 9 1 0 63 23 176
2008 Non-supervisor 34 38 13 8 6 0 0 72 15 403

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 33 13 9 5 3 4 70 16 138
2018 Non-supervisor 25 33 19 5 8 5 5 65 15 327
2017 Supervisor 35 37 8 8 7 3 3 76 16 116
2017 Non-supervisor 36 27 14 11 5 2 3 67 18 275
2014 Supervisor 40 31 8 8 10 0 2 73 18 148
2014 Non-supervisor 34 26 15 9 6 4 6 67 16 404

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 38 11 5 2 2 0 82 7 138
2018 Non-supervisor 32 33 16 10 3 5 1 69 14 328
2017 Supervisor 52 36 2 4 4 1 0 89 9 116
2017 Non-supervisor 34 38 11 8 5 3 1 75 13 274
2014 Supervisor 71 21 2 4 1 0 1 93 6 148
2014 Non-supervisor 38 38 10 7 2 3 1 80 10 401
2011 Supervisor 28 32 12 14 10 3 0 63 25 202
2011 Non-supervisor 26 32 12 14 9 6 1 62 25 491
2008 Supervisor 42 29 8 8 9 3 1 74 18 178
2008 Non-supervisor 32 30 11 11 8 7 1 67 21 406

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 44 14 8 1 4 0 76 9 139
2018 Non-supervisor 28 40 19 7 4 2 0 69 11 327

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 21 24 7 12 8 7 50 21 138
2018 Non-supervisor 19 20 22 13 9 15 2 47 26 326
2017 Supervisor 19 30 16 8 13 7 7 57 25 116
2017 Non-supervisor 16 22 19 13 12 16 3 46 31 275
2014 Supervisor 32 18 19 14 10 4 3 53 26 148
2014 Non-supervisor 15 21 21 13 13 13 4 44 31 402
2011 Supervisor 13 17 14 23 19 9 6 35 49 201
2011 Non-supervisor 8 15 19 17 17 18 5 31 44 491

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 15 85 139
2018 Non-supervisor 17 83 327

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Supervisor 31 22
2018 Non-supervisor 42 54

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 59 22
2018 Non-supervisor 67 54

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 22
2018 Non-supervisor 0 54

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 22
2018 Non-supervisor 0 54

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Supervisor 31 22
2018 Non-supervisor 26 54

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Supervisor 62 22
2018 Non-supervisor 43 54

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Supervisor 26 22
2018 Non-supervisor 40 54

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Supervisor 62 22
2018 Non-supervisor 49 54

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Supervisor 35 22
2018 Non-supervisor 37 54

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Supervisor 55 22
2018 Non-supervisor 46 54

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Supervisor 41 22
2018 Non-supervisor 31 54

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Supervisor 37 22
2018 Non-supervisor 50 54

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 50 22
2018 Non-supervisor 51 54

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 31 22
2018 Non-supervisor 19 54

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 39 21
2018 Non-supervisor 56 49

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 43 21
2018 Non-supervisor 40 49

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 22 18 6 4 28 9 55 16 137
2018 Non-supervisor 16 13 25 4 6 33 4 46 15 326
2017 Supervisor 19 21 15 6 10 25 5 57 22 116
2017 Non-supervisor 16 14 19 6 5 33 7 50 18 275
2014 Supervisor 25 20 17 9 6 17 6 59 19 148
2014 Non-supervisor 10 17 22 5 7 34 6 44 20 402

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 44 16 4 3 8 1 76 7 137
2018 Non-supervisor 27 35 18 5 3 11 0 70 10 326
2017 Supervisor 34 35 8 4 9 7 2 76 15 115
2017 Non-supervisor 29 32 16 5 2 15 1 72 9 274
2014 Supervisor 35 35 14 8 3 5 0 74 12 148
2014 Non-supervisor 23 33 22 2 4 14 2 67 8 402
2011 Supervisor 18 38 19 9 6 8 0 62 17 202
2011 Non-supervisor 21 29 20 8 5 17 0 59 16 489

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 4 96 135
2018 Non-supervisor 7 93 327

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 16 25 11 2 1 34 12 75 5 138
2018 Non-supervisor 16 14 24 2 4 35 4 50 10 326
2017 Supervisor 22 14 19 4 2 38 2 60 9 116
2017 Non-supervisor 16 14 22 2 3 38 6 53 8 275
2014 Supervisor 26 14 18 2 1 31 8 66 4 148
2014 Non-supervisor 11 15 19 3 5 38 10 50 14 402

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 41 12 3 1 13 1 81 5 138
2018 Non-supervisor 28 28 20 3 3 17 0 68 7 327
2017 Supervisor 41 27 11 4 1 14 2 81 6 116
2017 Non-supervisor 31 33 15 1 2 17 1 78 4 275
2014 Supervisor 42 26 19 0 1 13 0 78 1 148
2014 Non-supervisor 25 29 17 2 3 21 3 70 7 402
2011 Supervisor 28 35 21 3 3 11 0 71 6 202
2011 Non-supervisor 26 29 16 5 3 20 0 70 10 493
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 18 11 4 5 1 0 80 9 136
2018 Non-supervisor 62 24 8 2 3 2 0 88 4 323
2017 Supervisor 58 29 6 4 2 0 0 87 7 116
2017 Non-supervisor 61 23 7 3 2 2 1 87 6 275

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 45 12 8 2 5 0 77 10 140
2018 Non-supervisor 27 38 17 9 4 5 0 68 14 328
2017 Supervisor 42 40 12 2 3 2 0 83 5 116
2017 Non-supervisor 31 41 15 6 4 4 0 74 10 274

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 41 13 16 6 1 0 64 23 139
2018 Non-supervisor 27 35 17 12 7 3 0 63 19 328
2017 Supervisor 26 36 10 14 14 1 0 63 28 115
2017 Non-supervisor 20 42 15 9 11 2 0 64 21 274

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 30 29 12 11 0 1 48 23 140
2018 Non-supervisor 27 25 22 11 14 0 1 52 26 326
2017 Supervisor 26 27 16 10 18 0 2 55 29 115
2017 Non-supervisor 24 23 19 11 19 0 3 49 31 275

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 8 21 30 19 22 0 1 28 41 140
2018 Non-supervisor 24 32 23 15 6 0 0 56 21 325
2017 Supervisor 9 19 30 23 19 0 0 28 42 116
2017 Non-supervisor 24 27 30 12 7 0 1 51 19 275

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 24 27 19 17 0 1 37 36 140
2018 Non-supervisor 30 25 26 11 6 0 1 56 18 325
2017 Supervisor 11 23 33 19 14 0 0 34 33 116
2017 Non-supervisor 23 31 22 14 7 0 2 56 22 274

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 10 22 27 23 19 0 0 31 41 140
2018 Non-supervisor 25 23 21 15 13 0 1 49 29 324
2017 Supervisor 8 23 17 25 26 0 0 31 52 116
2017 Non-supervisor 17 21 27 19 13 0 3 40 33 275

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 32 18 14 8 0 3 58 23 139
2018 Non-supervisor 51 25 11 6 1 1 6 81 7 326
2017 Supervisor 27 20 30 13 5 1 3 50 19 116
2017 Non-supervisor 47 25 14 4 1 1 9 79 5 272

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 29 24 14 10 0 0 52 24 140
2018 Non-supervisor 40 22 20 9 6 1 1 63 16 325
2017 Supervisor 22 29 22 16 12 0 0 51 27 116
2017 Non-supervisor 36 30 18 8 7 0 2 66 16 274

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 16 31 32 14 7 0 1 48 20 139
2018 Non-supervisor 26 31 22 15 4 1 1 58 20 326
2017 Supervisor 27 28 18 20 7 0 0 56 27 116
2017 Non-supervisor 31 31 20 11 6 1 1 62 17 273

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 8 29 24 19 20 0 0 36 40 139
2018 Non-supervisor 18 34 24 14 9 1 1 52 24 326
2017 Supervisor 6 24 31 19 19 0 0 30 38 116
2017 Non-supervisor 22 28 24 13 11 0 1 51 24 273

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 14 25 30 18 12 0 0 39 30 139
2018 Non-supervisor 24 27 21 15 12 0 0 51 27 327
2017 Supervisor 17 26 26 19 12 0 0 43 31 116
2017 Non-supervisor 24 28 19 18 10 0 2 52 29 273

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 27 28 14 8 0 0 51 21 137
2018 Non-supervisor 35 30 22 9 4 0 0 65 13 326
2017 Supervisor 23 29 24 14 9 1 0 52 23 116
2017 Non-supervisor 33 30 17 7 8 1 2 66 16 272

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 33 9 5 1 0 1 85 5 139
2018 Non-supervisor 53 23 12 5 5 0 1 76 11 326
2017 Supervisor 62 20 12 3 3 0 0 82 6 116
2017 Non-supervisor 58 20 8 6 5 0 2 81 11 273

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 70 18 5 1 0 0 7 94 1 139
2018 Non-supervisor 66 13 8 4 3 0 6 84 7 324

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 74 11 7 3 3 1 2 87 6 137
2018 Non-supervisor 67 13 6 4 6 0 4 83 10 326
2017 Supervisor 80 6 4 6 2 1 1 87 9 116
2017 Non-supervisor 72 12 4 3 2 1 6 91 5 275

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 29 10 5 2 0 3 82 8 138
2018 Non-supervisor 55 24 11 4 4 0 1 81 8 325
2017 Supervisor 68 24 4 2 1 0 2 93 3 116
2017 Non-supervisor 57 22 10 5 2 0 4 82 8 275

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 24 14 7 4 0 2 75 11 137
2018 Non-supervisor 59 17 11 6 6 0 1 77 13 324
2017 Supervisor 64 14 13 4 4 0 1 79 8 116
2017 Non-supervisor 63 17 7 5 5 0 3 83 10 274

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 27 20 2 2 0 2 76 4 138
2018 Non-supervisor 60 5 3 1 1 0 30 94 2 323
2017 Supervisor 50 28 15 5 0 0 3 80 5 116
2017 Non-supervisor 65 6 2 0 0 0 27 97 0 274

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 68 25 3 0 0 0 4 97 0 137
2018 Non-supervisor 69 13 7 3 0 0 8 89 4 325
2017 Supervisor 74 19 4 0 0 0 2 95 0 116
2017 Non-supervisor 71 13 3 0 0 1 10 96 1 272

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 74 14 5 2 2 1 3 91 4 138
2018 Non-supervisor 59 17 7 7 7 0 4 79 15 326
2017 Supervisor 72 12 7 4 1 0 3 87 5 116
2017 Non-supervisor 58 16 10 2 6 1 7 81 8 275

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 28 9 4 3 0 2 84 7 138
2018 Non-supervisor 47 27 15 5 5 0 1 75 10 324
2017 Supervisor 55 28 8 3 2 1 2 86 5 116
2017 Non-supervisor 52 25 11 4 3 0 6 81 7 275

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 8 24 43 19 6 0 1 32 25 140
2018 Non-supervisor 15 31 38 12 3 0 0 47 15 326
2017 Supervisor 9 17 45 18 10 1 0 26 29 116
2017 Non-supervisor 15 35 31 13 6 0 1 50 19 274

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 8 25 42 17 8 0 1 25 33 138
2018 Non-supervisor 6 15 42 24 13 0 0 37 21 320
2017 Supervisor 10 22 38 20 9 0 0 29 32 116
2017 Non-supervisor 6 20 35 23 14 0 1 38 27 274
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 34 21 12 8 2 0 23 77 138
2018 Non-supervisor 38 21 19 10 11 1 0 39 61 325
2017 Supervisor 37 23 20 9 9 2 0 38 62 116
2017 Non-supervisor 34 21 17 8 15 3 1 35 65 275

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 11 105
2018 Non-supervisor 28 197
2017 Supervisor 19 71
2017 Non-supervisor 35 169

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 33 105
2018 Non-supervisor 37 197
2017 Supervisor 26 71
2017 Non-supervisor 37 169

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 12 105
2018 Non-supervisor 28 197
2017 Supervisor 14 71
2017 Non-supervisor 29 169

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 48 105
2018 Non-supervisor 28 197
2017 Supervisor 58 71
2017 Non-supervisor 27 169

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 3 105
2018 Non-supervisor 11 197
2017 Supervisor 11 71
2017 Non-supervisor 12 169

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 38 105
2018 Non-supervisor 31 197

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 38 105
2018 Non-supervisor 40 197
2017 Supervisor 43 71
2017 Non-supervisor 48 169

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 5 44 23 11 4 13 100
2018 Non-supervisor 4 42 19 9 9 17 187
2017 Supervisor 5 54 22 8 4 8 67
2017 Non-supervisor 6 43 23 8 4 16 163

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 24 76 104
2018 Non-supervisor 34 66 196

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 16 16 14 13 0 1 56 28 139
2018 Non-supervisor 36 18 15 12 12 1 6 58 26 326

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 34 15 17 15 2 7 49 35 105
2018 Non-supervisor 12 25 18 13 23 0 7 41 40 197
2017 Supervisor 17 26 16 15 17 3 7 47 36 71
2017 Non-supervisor 10 25 18 17 18 1 11 40 39 169

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 2 17 17 22 29 2 10 22 59 105
2018 Non-supervisor 3 12 22 18 39 1 5 15 61 196
2017 Supervisor 1 8 15 22 40 4 10 11 72 71
2017 Non-supervisor 2 13 14 19 43 2 8 16 68 170
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