2018 Public Service Employee Survey Results by Theme for National Energy Board by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 28 18 23 5 0 0 54 28 65
2018 Does not provide services to public 26 43 13 14 4 0 0 69 19 223
2017 Provides services to public 39 40 6 10 5 0 0 80 14 84
2017 Does not provide services to public 29 46 10 9 5 0 0 75 14 205
2014 Provides services to public 35 46 7 8 4 0 0 81 12 100
2014 Does not provide services to public 41 40 9 6 5 0 0 81 10 240
2011 Provides services to public 42 39 12 4 3 0 0 81 8 118
2011 Does not provide services to public 35 44 11 5 4 0 0 79 9 209
2008 Provides services to public 39 41 12 4 4 0 0 81 7 109
2008 Does not provide services to public 38 38 10 10 4 0 0 76 14 143

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 25 18 17 22 0 0 43 38 65
2018 Does not provide services to public 25 38 15 17 4 0 0 63 22 223
2017 Provides services to public 24 42 14 10 8 2 0 67 18 84
2017 Does not provide services to public 31 36 10 12 10 0 0 68 22 204

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 27 22 8 5 0 0 65 13 63
2018 Does not provide services to public 38 43 11 5 2 0 0 81 7 221
2017 Provides services to public 59 27 9 5 0 0 0 86 5 85
2017 Does not provide services to public 51 36 8 1 3 0 0 87 5 205
2014 Provides services to public 60 30 3 4 2 1 0 91 6 99
2014 Does not provide services to public 62 27 7 3 2 0 0 89 4 240
2011 Provides services to public 58 31 6 4 1 1 0 89 5 118
2011 Does not provide services to public 56 33 6 2 2 0 0 89 4 210

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 40 17 15 5 0 0 63 20 65
2018 Does not provide services to public 27 46 14 10 4 0 0 72 14 223
2017 Provides services to public 39 42 9 5 4 1 0 82 8 85
2017 Does not provide services to public 35 42 11 8 3 0 0 77 11 202
2014 Provides services to public 38 43 6 6 5 1 0 83 11 100
2014 Does not provide services to public 47 36 8 5 3 0 0 84 9 240
2011 Provides services to public 51 37 5 5 2 0 0 88 7 118
2011 Does not provide services to public 44 40 10 5 1 0 0 85 6 209
2008 Provides services to public 50 39 6 4 3 0 0 88 6 109
2008 Does not provide services to public 48 36 7 8 1 0 0 84 9 143

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 38 15 17 12 2 0 55 30 65
2018 Does not provide services to public 31 29 22 13 5 0 0 60 18 221
2017 Provides services to public 24 36 22 11 6 1 0 61 17 85
2017 Does not provide services to public 33 35 16 11 5 0 0 68 16 205
2014 Provides services to public 34 43 11 6 5 1 0 77 11 100
2014 Does not provide services to public 47 36 9 5 2 0 0 84 7 240
2011 Provides services to public 41 38 11 7 3 1 0 79 9 117
2011 Does not provide services to public 39 34 15 6 5 0 0 73 11 208

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 34 25 15 12 2 0 47 28 65
2018 Does not provide services to public 25 37 19 12 7 0 0 62 18 221
2017 Provides services to public 19 44 20 9 7 1 0 63 17 85
2017 Does not provide services to public 33 34 15 13 5 1 0 67 17 204
2014 Provides services to public 30 50 9 9 2 0 0 80 11 100
2014 Does not provide services to public 45 38 9 5 3 0 0 83 7 240
2011 Provides services to public 38 41 9 9 3 1 0 80 11 117
2011 Does not provide services to public 36 37 14 7 5 0 0 74 12 209
2008 Provides services to public 42 46 5 4 4 0 0 88 7 109
2008 Does not provide services to public 39 35 13 8 5 0 0 74 12 145

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 23 22 11 17 6 0 47 30 64
2018 Does not provide services to public 27 22 23 14 10 4 0 51 25 222
2017 Provides services to public 32 24 12 12 13 5 2 60 27 84
2017 Does not provide services to public 34 24 16 15 6 4 1 61 22 205
2014 Provides services to public 35 29 18 5 8 4 0 67 14 100
2014 Does not provide services to public 45 30 8 6 5 3 1 79 12 240
2011 Provides services to public 39 26 12 11 4 6 1 71 17 117
2011 Does not provide services to public 36 28 12 10 8 4 1 68 19 209
2008 Provides services to public 30 33 17 10 5 4 1 66 15 109
2008 Does not provide services to public 33 23 16 12 10 6 0 60 24 144
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 34 14 6 9 3 0 70 16 65
2018 Does not provide services to public 45 31 10 6 6 1 0 78 12 222
2017 Provides services to public 34 36 15 7 4 4 0 73 11 85
2017 Does not provide services to public 49 27 9 6 7 2 0 78 13 205
2014 Provides services to public 39 28 12 11 5 2 2 70 17 100
2014 Does not provide services to public 50 28 12 6 2 2 1 80 8 240
2011 Provides services to public 46 25 9 14 3 2 2 74 17 118
2011 Does not provide services to public 43 30 10 6 4 5 0 78 11 210
2008 Provides services to public 36 34 13 5 6 6 1 75 12 109
2008 Does not provide services to public 39 25 12 10 7 7 0 69 19 144

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 34 8 18 6 2 0 67 25 65
2018 Does not provide services to public 41 32 10 11 5 0 0 74 16 220
2017 Provides services to public 40 38 12 8 2 0 0 78 11 85
2017 Does not provide services to public 43 33 8 10 5 1 0 77 15 205
2014 Provides services to public 35 38 4 14 6 1 2 75 21 100
2014 Does not provide services to public 42 40 7 7 2 1 1 83 9 240
2011 Provides services to public 45 26 12 9 6 0 2 72 16 118
2011 Does not provide services to public 40 40 8 4 5 3 0 82 9 210
2008 Provides services to public 33 38 9 12 6 2 1 73 18 109
2008 Does not provide services to public 32 43 9 8 8 0 0 75 16 145

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 37 8 11 8 2 0 73 19 65
2018 Does not provide services to public 44 31 11 7 7 0 0 76 14 219
2017 Provides services to public 44 32 12 5 7 0 1 76 12 85
2017 Does not provide services to public 52 24 10 4 9 0 0 76 13 205
2014 Provides services to public 44 28 8 11 7 0 2 74 18 100
2014 Does not provide services to public 50 32 8 5 4 0 1 84 8 240

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 32 22 23 18 3 0 35 43 65
2018 Does not provide services to public 16 34 19 16 11 3 0 52 28 224
2017 Provides services to public 9 22 16 26 18 8 0 35 47 85
2017 Does not provide services to public 19 33 15 19 11 4 0 54 30 205
2014 Provides services to public 15 39 18 14 7 7 0 58 23 100
2014 Does not provide services to public 30 42 11 9 3 5 0 76 13 239
2011 Provides services to public 15 37 19 14 9 5 0 55 25 118
2011 Does not provide services to public 26 34 16 11 10 3 0 62 22 210

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 29 14 29 26 0 0 31 55 65
2018 Does not provide services to public 10 30 18 23 17 2 0 41 41 222
2017 Provides services to public 7 29 11 26 25 2 0 37 52 85
2017 Does not provide services to public 17 27 18 22 15 0 0 45 37 205
2014 Provides services to public 13 39 18 16 10 4 0 54 27 100
2014 Does not provide services to public 24 47 11 10 5 2 0 73 15 240
2011 Provides services to public 19 35 19 16 8 3 0 56 25 118
2011 Does not provide services to public 22 32 18 17 11 0 0 54 28 210
2008 Provides services to public 25 36 12 17 11 0 0 61 28 109
2008 Does not provide services to public 26 28 18 16 12 0 0 54 28 145

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 20 23 26 26 3 0 22 54 65
2018 Does not provide services to public 7 25 22 24 19 4 0 33 44 224
2017 Provides services to public 6 20 14 33 19 8 0 28 56 85
2017 Does not provide services to public 16 24 19 20 18 3 0 41 39 204
2014 Provides services to public 10 32 20 20 9 8 0 47 32 100
2014 Does not provide services to public 19 41 16 13 5 5 0 64 20 239
2011 Provides services to public 8 42 21 14 9 4 1 53 25 118
2011 Does not provide services to public 16 34 16 20 10 3 0 51 32 210
2008 Provides services to public 9 44 14 21 7 4 0 56 30 108
2008 Does not provide services to public 14 33 14 22 12 4 1 49 36 145

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 0 25 11 34 29 2 0 25 64 65
2018 Does not provide services to public 6 31 15 24 22 1 0 38 47 223
2017 Provides services to public 6 24 16 27 22 5 0 31 52 85
2017 Does not provide services to public 11 33 12 25 16 3 0 45 42 204
2014 Provides services to public 13 25 20 27 12 3 0 39 40 100
2014 Does not provide services to public 19 39 20 14 6 2 0 59 20 240
2011 Provides services to public 9 43 12 23 9 3 0 54 33 118
2011 Does not provide services to public 16 38 15 20 11 1 0 54 31 210
2008 Provides services to public 14 44 9 17 15 2 0 59 32 109
2008 Does not provide services to public 17 39 15 15 10 2 1 58 26 144
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 31 9 16 23 0 0 52 39 64
2018 Does not provide services to public 23 37 17 15 8 0 0 60 23 224
2017 Provides services to public 24 29 18 19 10 1 0 53 29 84
2017 Does not provide services to public 24 44 9 14 8 0 0 69 22 205
2014 Provides services to public 20 44 11 17 8 0 0 64 25 100
2014 Does not provide services to public 30 46 12 8 5 0 0 76 13 239
2011 Provides services to public 28 42 10 16 3 1 0 70 20 118
2011 Does not provide services to public 25 43 15 11 6 0 0 69 16 209

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 38 9 15 18 0 0 57 34 65
2018 Does not provide services to public 22 42 15 13 8 0 0 65 21 224
2017 Provides services to public 23 44 11 19 4 0 0 67 23 84
2017 Does not provide services to public 23 46 9 15 6 0 0 69 22 205

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 9 22 28 20 13 5 15 58 64
2018 Does not provide services to public 6 16 22 21 20 13 2 26 48 222
2017 Provides services to public 8 15 16 26 14 19 1 29 50 85
2017 Does not provide services to public 12 21 17 23 11 16 0 39 41 205
2014 Provides services to public 10 22 18 14 22 12 2 37 42 100
2014 Does not provide services to public 14 29 15 21 6 14 1 50 32 239

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 37 14 11 11 2 0 64 22 65
2018 Does not provide services to public 34 34 13 12 6 0 0 69 18 222
2017 Provides services to public 33 36 16 7 6 1 0 70 13 85
2017 Does not provide services to public 35 33 9 13 8 1 0 69 21 205
2014 Provides services to public 32 32 12 10 9 3 2 67 20 100
2014 Does not provide services to public 35 40 10 10 3 1 1 76 13 240
2011 Provides services to public 37 38 10 8 5 1 1 77 13 118
2011 Does not provide services to public 36 40 13 5 4 1 0 77 10 210
2008 Provides services to public 29 40 7 9 11 1 2 72 21 109
2008 Does not provide services to public 25 43 13 9 7 2 1 70 16 144

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 22 39 10 15 12 0 2 63 28 41
2014 Provides services to public 28 22 7 30 0 7 6 58 34 14
2014 Does not provide services to public 30 49 7 11 0 0 2 81 11 43

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 37 14 18 8 0 0 60 26 65
2018 Does not provide services to public 22 52 12 11 3 0 0 74 14 223
2017 Provides services to public 33 39 10 13 5 0 0 73 18 84
2017 Does not provide services to public 30 37 13 12 8 0 0 67 20 204
2014 Provides services to public 29 39 9 16 5 1 0 69 21 100
2014 Does not provide services to public 32 43 11 8 5 0 0 76 13 240
2011 Provides services to public 38 39 13 6 4 0 0 77 10 118
2011 Does not provide services to public 40 40 9 7 4 0 0 80 11 210
2008 Provides services to public 33 45 14 6 2 0 0 78 8 109
2008 Does not provide services to public 24 41 14 14 7 0 0 65 21 145

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 39 6 14 3 0 0 77 17 64
2018 Does not provide services to public 38 38 13 7 5 0 0 76 12 223
2017 Provides services to public 46 40 5 9 0 0 0 86 9 85
2017 Does not provide services to public 41 36 6 10 6 0 0 78 16 205
2014 Provides services to public 38 47 8 5 2 0 0 85 7 100
2014 Does not provide services to public 48 35 5 8 4 0 0 83 12 240
2011 Provides services to public 49 39 4 5 2 0 1 89 7 118
2011 Does not provide services to public 49 35 9 3 3 0 0 85 6 209
2008 Provides services to public 45 38 8 6 3 0 0 83 9 109
2008 Does not provide services to public 40 39 6 12 3 0 0 79 15 145

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 28 9 9 5 0 0 77 14 64
2018 Does not provide services to public 43 43 5 7 3 0 0 86 10 222
2017 Provides services to public 52 33 5 8 2 0 0 85 11 85
2017 Does not provide services to public 52 32 6 5 5 0 0 84 10 205
2014 Provides services to public 46 38 3 5 8 0 0 84 13 100
2014 Does not provide services to public 49 34 5 8 3 0 0 83 11 240
2011 Provides services to public 56 34 4 4 1 0 1 91 5 118
2011 Does not provide services to public 51 34 6 4 4 0 0 86 8 210
2008 Provides services to public 45 44 6 3 3 0 0 89 6 109
2008 Does not provide services to public 52 34 7 7 1 0 0 86 8 145

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 25 31 14 18 0 0 37 32 65
2018 Does not provide services to public 11 36 20 19 12 0 0 48 32 224
2017 Provides services to public 18 36 16 22 7 0 0 54 29 85
2017 Does not provide services to public 21 37 18 13 10 2 0 59 23 205
2014 Provides services to public 26 38 8 15 10 2 0 66 26 100
2014 Does not provide services to public 32 37 12 11 5 2 0 70 17 240
2011 Provides services to public 28 42 12 12 5 2 0 71 17 118
2011 Does not provide services to public 38 33 12 11 3 1 1 72 15 210
2008 Provides services to public 33 41 11 11 4 0 0 74 15 109
2008 Does not provide services to public 27 40 11 14 7 1 0 68 21 144

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 22 18 22 29 2 2 29 52 65
2018 Does not provide services to public 9 30 16 19 23 1 2 40 43 223
2017 Provides services to public 17 27 11 30 13 1 1 45 44 84
2017 Does not provide services to public 17 25 18 15 19 1 4 44 37 205
2014 Provides services to public 20 25 14 17 18 1 4 48 38 100
2014 Does not provide services to public 29 33 7 12 15 2 2 64 28 240
2011 Provides services to public 22 30 12 16 16 0 4 54 34 118
2011 Does not provide services to public 25 20 13 20 18 1 4 47 39 210
2008 Provides services to public 16 41 17 12 11 1 3 59 24 109
2008 Does not provide services to public 18 32 11 16 19 1 3 52 36 145

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 31 16 22 16 0 0 47 38 64
2018 Does not provide services to public 24 41 18 12 4 0 0 65 16 224
2017 Provides services to public 27 49 6 15 2 0 0 76 18 85
2017 Does not provide services to public 28 43 9 13 7 0 0 71 20 205
2014 Provides services to public 23 40 15 13 8 0 0 63 21 100
2014 Does not provide services to public 28 49 8 11 4 0 0 77 15 240
2011 Provides services to public 39 38 8 11 3 0 1 78 15 118
2011 Does not provide services to public 35 44 8 8 5 0 0 79 13 210

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 31 15 15 17 0 0 52 32 65
2018 Does not provide services to public 29 37 16 13 4 0 0 67 17 222
2017 Provides services to public 27 45 11 13 4 1 0 73 17 85
2017 Does not provide services to public 34 38 10 13 4 0 0 72 18 205
2014 Provides services to public 32 37 10 12 7 1 0 70 19 100
2014 Does not provide services to public 35 41 11 9 4 0 0 76 12 239

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 41 14 19 16 0 0 52 34 64
2018 Does not provide services to public 26 37 24 8 5 0 0 63 14 223
2017 Provides services to public 27 40 11 16 5 1 0 68 21 85
2017 Does not provide services to public 28 43 10 10 8 0 0 72 18 205
2014 Provides services to public 34 40 12 8 6 0 0 74 14 100
2014 Does not provide services to public 37 43 10 6 4 0 0 80 10 240
2011 Provides services to public 32 48 8 10 1 0 0 81 11 118
2011 Does not provide services to public 46 39 9 5 2 0 0 85 7 209

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 35 20 26 9 3 0 43 37 65
2018 Does not provide services to public 15 39 27 13 4 2 0 55 18 223
2017 Provides services to public 14 45 20 12 6 4 0 61 18 85
2017 Does not provide services to public 23 42 17 11 4 3 0 67 15 204

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 38 12 5 8 0 0 75 12 65
2018 Does not provide services to public 46 36 8 8 3 0 0 81 10 224
2017 Provides services to public 44 34 2 8 12 0 0 78 20 85
2017 Does not provide services to public 49 31 6 9 6 0 0 80 15 204
2014 Provides services to public 36 41 5 11 6 0 0 78 17 100
2014 Does not provide services to public 47 37 8 6 2 0 0 83 8 240
2011 Provides services to public 47 38 8 5 2 0 0 86 7 118
2011 Does not provide services to public 41 42 8 7 2 0 0 83 10 209

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 48 15 9 17 0 0 58 26 65
2018 Does not provide services to public 31 36 20 7 5 0 0 68 12 224
2017 Provides services to public 15 35 30 12 7 1 0 51 19 84
2017 Does not provide services to public 34 36 16 7 6 0 0 71 13 204
2014 Provides services to public 13 40 26 14 6 1 0 53 20 100
2014 Does not provide services to public 18 42 26 9 5 0 0 60 14 240
2011 Provides services to public 19 35 33 10 3 0 0 54 13 118
2011 Does not provide services to public 20 40 25 9 7 0 0 59 16 210
2008 Provides services to public 16 44 26 12 3 0 0 60 15 109
2008 Does not provide services to public 21 32 29 10 7 0 1 53 17 145

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 27 34 39 64
2018 Does not provide services to public 27 35 38 223
2017 Provides services to public 26 45 29 85
2017 Does not provide services to public 24 37 39 204
2014 Provides services to public 22 43 35 100
2014 Does not provide services to public 18 46 36 240
2011 Provides services to public 23 45 32 118
2011 Does not provide services to public 22 44 34 210

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 24 24 29 18 0 6 17
2018 Does not provide services to public 21 25 18 23 4 9 62
2017 Provides services to public 23 14 32 23 5 5 22
2017 Does not provide services to public 23 12 19 29 9 8 48
2014 Provides services to public 5 32 23 23 9999 17 22
2014 Does not provide services to public 19 23 12 30 9999 16 43
2011 Provides services to public 19 22 22 19 9999 19 27
2011 Does not provide services to public 15 17 21 26 9999 21 47
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 45 14 14 5 0 0 68 18 65
2018 Does not provide services to public 40 43 8 7 2 0 0 83 9 224
2017 Provides services to public 29 49 8 8 4 2 0 79 12 84
2017 Does not provide services to public 38 37 11 8 6 0 0 75 14 205
2014 Provides services to public 47 37 6 3 6 1 0 85 9 100
2014 Does not provide services to public 49 36 8 5 1 0 0 85 7 240
2011 Provides services to public 44 41 10 3 3 0 0 85 5 118
2011 Does not provide services to public 54 33 9 2 1 0 0 88 4 209
2008 Provides services to public 54 32 5 7 2 0 0 86 9 109
2008 Does not provide services to public 48 38 6 4 3 0 0 87 8 143

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 35 15 31 11 2 0 42 42 65
2018 Does not provide services to public 14 42 17 19 7 0 0 56 27 224
2017 Provides services to public 7 34 26 19 12 2 0 42 31 85
2017 Does not provide services to public 21 34 13 21 10 0 0 55 31 205
2014 Provides services to public 29 39 13 12 5 2 0 69 17 100
2014 Does not provide services to public 29 49 13 6 3 0 0 78 9 240
2011 Provides services to public 31 44 16 6 1 3 0 77 7 118
2011 Does not provide services to public 36 40 15 6 1 1 0 77 8 209

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 34 32 5 3 0 0 8 60 65
2018 Does not provide services to public 13 30 37 15 3 0 0 18 44 223
2017 Provides services to public 25 31 29 13 2 0 0 15 55 85
2017 Does not provide services to public 17 28 29 15 9 1 1 24 46 205
2014 Provides services to public 10 15 41 20 9 1 3 30 27 99
2014 Does not provide services to public 5 18 39 25 13 1 0 38 23 240
2011 Provides services to public 8 29 37 15 8 1 3 24 38 118
2011 Does not provide services to public 12 25 34 18 8 0 2 26 38 209
2008 Provides services to public 8 20 36 24 9 1 1 34 29 108
2008 Does not provide services to public 13 23 31 21 10 0 2 32 37 145

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 25 17 23 0 0 0 23 60 65
2018 Does not provide services to public 17 25 31 16 8 1 1 25 43 221
2017 Provides services to public 25 25 27 19 4 0 0 23 50 84
2017 Does not provide services to public 20 27 23 14 14 1 1 29 48 205
2014 Provides services to public 6 11 32 29 15 3 3 47 18 99
2014 Does not provide services to public 4 14 24 36 20 1 1 57 19 240
2011 Provides services to public 9 16 29 19 21 1 6 42 27 117
2011 Does not provide services to public 8 24 20 28 16 1 2 46 33 209
2008 Provides services to public 6 15 23 30 24 2 1 55 21 108
2008 Does not provide services to public 12 13 28 23 19 1 5 45 26 145

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 37 12 9 2 0 0 11 77 65
2018 Does not provide services to public 23 30 27 15 4 0 0 19 53 222
2017 Provides services to public 27 31 29 7 1 2 2 9 61 83
2017 Does not provide services to public 27 24 27 13 6 1 1 20 52 205
2014 Provides services to public 18 24 39 9 5 1 4 14 44 100
2014 Does not provide services to public 15 22 35 20 6 0 0 26 38 239
2011 Provides services to public 18 25 33 13 10 1 1 23 43 118
2011 Does not provide services to public 20 22 34 11 11 1 1 23 42 209
2008 Provides services to public 5 19 39 24 13 1 0 37 23 108
2008 Does not provide services to public 13 14 32 22 13 1 4 37 28 145

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 20 41 17 2 0 0 19 41 64
2018 Does not provide services to public 8 15 37 31 7 0 0 39 23 219
2017 Provides services to public 11 23 46 15 5 0 0 20 33 84
2017 Does not provide services to public 9 19 34 20 14 1 1 36 29 205
2014 Provides services to public 6 17 33 33 6 2 2 41 24 97
2014 Does not provide services to public 3 13 40 31 12 1 0 44 16 239
2011 Provides services to public 4 18 37 27 11 0 3 39 23 117
2011 Does not provide services to public 10 13 39 22 13 0 1 36 24 208
2008 Provides services to public 6 13 38 27 15 1 0 42 19 107
2008 Does not provide services to public 10 9 37 30 12 0 3 43 19 145

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 28 32 9 0 0 0 9 58 65
2018 Does not provide services to public 20 24 29 19 4 1 2 24 46 221
2017 Provides services to public 31 21 31 10 5 2 0 15 54 84
2017 Does not provide services to public 20 25 23 16 13 1 2 30 46 205
2014 Provides services to public 16 25 31 13 7 4 3 21 45 99
2014 Does not provide services to public 8 23 32 24 10 2 0 35 32 240
2011 Provides services to public 10 29 34 14 12 1 1 26 40 118
2011 Does not provide services to public 14 27 26 18 10 1 3 29 44 209
2008 Provides services to public 10 22 35 16 15 1 1 31 33 108
2008 Does not provide services to public 8 21 33 22 10 1 5 35 30 145

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 23 38 25 2 0 0 26 35 65
2018 Does not provide services to public 6 13 32 34 11 3 1 47 20 221
2017 Provides services to public 11 17 33 21 15 1 1 38 28 84
2017 Does not provide services to public 9 14 29 27 18 2 1 46 24 205
2014 Provides services to public 13 19 39 18 4 3 4 24 34 99
2014 Does not provide services to public 7 17 31 28 10 4 2 41 26 240
2011 Provides services to public 8 23 41 14 9 3 3 24 33 118
2011 Does not provide services to public 13 22 25 23 11 2 3 36 37 209
2008 Provides services to public 10 30 33 18 5 3 1 24 42 109
2008 Does not provide services to public 19 24 28 13 10 4 3 24 46 145

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 40 22 9 2 0 0 11 68 65
2018 Does not provide services to public 20 25 38 13 2 2 0 15 47 221
2017 Provides services to public 18 24 42 11 6 0 0 17 42 84
2017 Does not provide services to public 17 26 32 13 11 1 0 24 44 205
2014 Provides services to public 20 27 29 11 6 4 2 18 51 99
2014 Does not provide services to public 13 24 37 18 5 0 1 24 38 240

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 23 11 20 23 0 0 45 44 64
2018 Does not provide services to public 32 32 12 16 8 0 0 64 24 219
2017 Provides services to public 26 41 14 12 7 0 0 67 19 85
2017 Does not provide services to public 41 31 7 11 7 3 0 74 19 204
2014 Provides services to public 33 30 9 18 7 2 0 65 26 100
2014 Does not provide services to public 41 39 7 9 2 1 0 81 12 239

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 36 9 16 14 0 0 61 30 64
2018 Does not provide services to public 39 39 10 8 4 0 0 78 12 222
2017 Provides services to public 31 41 11 12 6 0 0 72 18 85
2017 Does not provide services to public 46 38 5 7 4 0 0 84 11 204
2014 Provides services to public 42 38 11 4 5 0 0 80 9 100
2014 Does not provide services to public 50 40 5 5 1 0 0 90 5 239

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 31 22 9 14 0 0 55 23 64
2018 Does not provide services to public 32 49 11 6 2 0 0 81 8 222

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 34 17 9 6 5 0 66 16 65
2018 Does not provide services to public 39 38 13 3 4 2 0 79 7 221
2017 Provides services to public 31 41 12 8 5 4 0 74 13 85
2017 Does not provide services to public 40 39 13 2 3 2 0 81 6 203
2014 Provides services to public 42 32 17 3 2 2 1 77 5 99
2014 Does not provide services to public 48 36 7 4 1 4 0 88 5 240

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 38 13 9 13 2 0 65 22 64
2018 Does not provide services to public 35 38 15 7 4 1 0 74 11 220
2017 Provides services to public 31 45 9 9 4 2 0 77 13 85
2017 Does not provide services to public 36 42 12 5 5 0 0 78 10 204
2014 Provides services to public 37 35 12 9 5 1 0 73 14 100
2014 Does not provide services to public 46 40 6 6 1 1 0 87 7 240
2011 Provides services to public 35 39 14 7 1 5 0 78 8 118
2011 Does not provide services to public 42 33 14 7 3 1 0 76 10 210

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 35 12 12 12 0 0 63 25 65
2018 Does not provide services to public 42 37 12 5 3 0 0 79 9 222
2017 Provides services to public 40 35 12 9 2 1 0 76 12 85
2017 Does not provide services to public 45 34 11 7 4 0 0 79 11 204
2014 Provides services to public 39 39 11 4 6 0 1 79 10 100
2014 Does not provide services to public 54 37 3 4 2 0 0 91 6 240
2011 Provides services to public 48 34 10 7 0 1 0 83 7 118
2011 Does not provide services to public 50 32 10 5 3 0 0 82 8 210
2008 Provides services to public 48 39 5 4 5 0 0 87 8 109
2008 Does not provide services to public 42 37 11 6 4 0 0 79 10 145

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 28 22 16 22 3 2 38 39 64
2018 Does not provide services to public 16 32 19 16 13 4 1 50 30 222
2017 Provides services to public 13 38 16 19 8 4 2 54 29 85
2017 Does not provide services to public 24 32 15 15 7 5 1 60 23 203
2014 Provides services to public 24 29 11 17 13 4 2 56 32 100
2014 Does not provide services to public 29 38 13 8 3 5 3 74 12 239

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 38 19 14 11 6 0 53 27 64
2018 Does not provide services to public 27 38 16 13 6 0 0 65 18 222
2017 Provides services to public 27 38 19 9 6 1 0 65 15 85
2017 Does not provide services to public 30 37 13 9 5 5 0 72 15 205
2014 Provides services to public 32 35 13 12 3 3 1 70 16 99
2014 Does not provide services to public 37 37 11 8 4 3 0 77 12 240
2011 Provides services to public 32 43 10 3 6 4 1 79 10 117
2011 Does not provide services to public 35 33 13 11 4 2 1 71 16 210
2008 Provides services to public 32 39 10 11 6 3 0 73 17 109
2008 Does not provide services to public 27 39 12 9 12 1 0 66 21 145

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 29 22 28 12 2 0 38 41 65
2018 Does not provide services to public 20 38 20 15 7 0 0 58 22 221

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 15 25 20 28 6 5 19 53 65
2018 Does not provide services to public 12 18 20 22 17 9 1 33 44 223
2017 Provides services to public 11 19 18 22 22 8 0 32 49 85
2017 Does not provide services to public 18 21 14 19 16 11 2 44 40 205
2014 Provides services to public 11 14 14 21 18 16 4 32 50 99
2014 Does not provide services to public 19 23 15 13 12 16 2 51 30 239
2011 Provides services to public 14 25 19 13 12 13 3 47 29 118
2011 Does not provide services to public 13 23 22 11 14 11 5 43 30 210

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 28 72 65
2018 Does not provide services to public 12 88 224

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 67 18
2018 Does not provide services to public 38 26

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 67 18
2018 Does not provide services to public 69 26

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 26

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 18
2018 Does not provide services to public 31 26

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 18
2018 Does not provide services to public 50 26

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 18
2018 Does not provide services to public 54 26

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 72 18
2018 Does not provide services to public 54 26

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 18
2018 Does not provide services to public 46 26

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 18
2018 Does not provide services to public 65 26

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 18
2018 Does not provide services to public 19 26

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 18
2018 Does not provide services to public 58 26

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 18
2018 Does not provide services to public 46 26

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 18
2018 Does not provide services to public 35 26

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 17
2018 Does not provide services to public 25 24

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 17
2018 Does not provide services to public 38 24

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 17
2018 Does not provide services to public 0 24

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 65 17
2018 Does not provide services to public 50 24

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 15 25 11 15 25 5 28 37 65
2018 Does not provide services to public 12 16 21 11 11 23 5 39 31 221
2017 Provides services to public 8 12 25 11 14 26 5 29 36 85
2017 Does not provide services to public 21 15 19 8 6 25 6 52 21 205
2014 Provides services to public 13 9 21 11 13 30 3 33 36 100
2014 Does not provide services to public 16 19 15 5 4 33 9 60 15 240

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 31 18 17 11 11 0 48 31 65
2018 Does not provide services to public 23 35 17 12 7 6 0 62 20 223
2017 Provides services to public 19 28 25 11 8 9 0 52 21 85
2017 Does not provide services to public 35 32 13 8 5 6 1 72 14 205
2014 Provides services to public 24 29 16 14 8 8 0 58 24 100
2014 Does not provide services to public 36 34 13 5 2 9 1 78 7 240
2011 Provides services to public 43 34 10 7 3 3 0 80 10 117
2011 Does not provide services to public 42 31 14 8 2 3 0 75 10 210

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 65
2018 Does not provide services to public 6 94 223

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 14

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 11
2018 Does not provide services to public 35 14

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 14

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 14

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 22 25 6 8 31 3 42 21 65
2018 Does not provide services to public 16 20 21 4 5 28 6 54 13 223
2017 Provides services to public 9 14 24 7 8 32 6 38 25 85
2017 Does not provide services to public 22 13 20 2 2 35 6 59 8 205
2014 Provides services to public 16 8 21 3 5 42 5 45 15 100
2014 Does not provide services to public 20 16 16 2 0 39 7 67 4 239

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 30 24 13 6 14 0 50 22 63
2018 Does not provide services to public 29 35 20 5 4 7 0 69 9 223
2017 Provides services to public 20 34 20 6 7 12 1 62 15 85
2017 Does not provide services to public 38 31 16 2 2 9 1 78 5 205
2014 Provides services to public 29 25 18 4 3 21 0 68 9 99
2014 Does not provide services to public 38 34 14 1 0 13 0 83 1 240
2011 Provides services to public 44 35 10 3 1 7 0 85 4 117
2011 Does not provide services to public 50 29 11 3 0 7 0 84 4 210
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 28 5 12 8 0 0 75 20 65
2018 Does not provide services to public 50 28 12 4 5 0 0 78 10 222
2017 Provides services to public 51 22 12 7 7 1 0 74 14 85
2017 Does not provide services to public 56 23 7 4 7 2 0 81 11 205

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 46 18 9 8 3 0 63 17 65
2018 Does not provide services to public 25 44 18 8 5 1 0 69 13 223
2017 Provides services to public 18 39 19 13 8 4 0 59 22 85
2017 Does not provide services to public 25 51 14 4 3 3 0 78 7 204

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 28 26 18 17 3 0 37 37 65
2018 Does not provide services to public 13 38 22 15 12 0 0 51 27 224
2017 Provides services to public 9 28 29 21 12 0 0 38 33 85
2017 Does not provide services to public 17 33 19 19 9 3 0 52 29 204

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 29 17 8 11 0 2 63 19 63
2018 Does not provide services to public 25 33 23 11 9 0 0 58 20 224
2017 Provides services to public 42 21 21 7 8 0 0 63 15 84
2017 Does not provide services to public 32 27 17 12 10 1 0 60 22 204

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 19 40 18 15 0 0 27 32 62
2018 Does not provide services to public 14 29 30 18 9 0 0 43 27 224
2017 Provides services to public 6 31 26 19 19 0 0 36 38 85
2017 Does not provide services to public 11 34 26 14 13 0 0 46 28 205

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 31 34 17 11 0 0 38 28 65
2018 Does not provide services to public 17 37 23 12 9 0 0 55 21 224
2017 Provides services to public 9 33 38 9 11 0 0 42 20 85
2017 Does not provide services to public 21 35 18 13 11 1 1 58 24 204

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 29 20 18 25 0 0 37 43 65
2018 Does not provide services to public 15 26 24 21 13 0 0 41 35 224
2017 Provides services to public 5 21 27 25 22 0 0 26 47 85
2017 Does not provide services to public 18 22 24 16 19 1 0 41 35 204

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 22 22 9 9 0 3 59 19 65
2018 Does not provide services to public 37 35 19 6 2 0 0 72 9 223
2017 Provides services to public 17 45 23 5 8 2 0 63 13 84
2017 Does not provide services to public 40 27 15 7 7 1 2 70 14 204

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 23 26 12 15 0 0 46 28 65
2018 Does not provide services to public 25 34 23 11 7 0 0 59 18 223
2017 Provides services to public 19 34 21 19 6 1 0 54 25 85
2017 Does not provide services to public 25 32 20 12 11 0 0 57 23 204

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 28 31 17 14 0 0 38 31 64
2018 Does not provide services to public 15 34 24 18 7 0 1 50 25 221
2017 Provides services to public 13 40 22 19 6 0 0 53 25 85
2017 Does not provide services to public 20 30 24 16 9 0 0 50 26 205

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 26 25 23 22 2 0 30 45 65
2018 Does not provide services to public 8 32 33 15 11 0 0 41 26 221
2017 Provides services to public 5 27 24 26 19 0 0 32 45 85
2017 Does not provide services to public 16 24 25 19 15 1 0 40 34 205

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 26 31 15 20 0 0 34 35 65
2018 Does not provide services to public 14 27 28 17 14 0 0 42 31 221
2017 Provides services to public 8 30 26 15 20 0 0 38 36 84
2017 Does not provide services to public 15 28 19 20 16 1 0 44 37 205

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 29 31 14 8 2 2 46 22 65
2018 Does not provide services to public 25 31 24 13 6 0 0 57 19 220
2017 Provides services to public 19 31 22 18 8 0 2 51 27 85
2017 Does not provide services to public 29 30 23 11 7 1 0 59 18 204

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 22 20 6 2 0 3 71 8 64
2018 Does not provide services to public 59 21 10 4 4 0 2 82 8 220
2017 Provides services to public 55 26 12 5 2 0 0 81 7 85
2017 Does not provide services to public 58 22 11 4 4 0 1 81 8 203

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 12 8 6 2 0 8 83 8 65
2018 Does not provide services to public 76 12 6 2 1 0 3 90 3 220

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 22 6 5 12 0 2 77 17 65
2018 Does not provide services to public 64 16 9 3 6 1 1 82 9 221
2017 Provides services to public 61 16 11 2 8 1 0 79 11 85
2017 Does not provide services to public 76 12 4 3 3 0 1 90 7 204

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 38 9 3 5 0 3 83 8 65
2018 Does not provide services to public 42 35 12 5 5 0 0 78 10 223
2017 Provides services to public 54 32 8 2 4 0 0 86 6 84
2017 Does not provide services to public 51 34 7 6 2 0 1 86 8 204

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 28 14 11 12 2 0 63 23 65
2018 Does not provide services to public 41 26 12 9 11 0 1 67 21 223
2017 Provides services to public 42 27 12 9 9 0 0 69 19 85
2017 Does not provide services to public 49 24 8 10 7 0 1 74 17 204

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 9 6 0 0 0 36 90 0 64
2018 Does not provide services to public 50 13 3 3 1 0 29 89 6 220
2017 Provides services to public 52 19 4 4 1 1 19 90 6 84
2017 Does not provide services to public 53 13 6 1 1 0 26 89 4 205

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 28 11 8 3 0 8 77 12 65
2018 Does not provide services to public 57 24 8 6 2 0 3 84 8 222
2017 Provides services to public 46 30 13 4 4 0 4 79 7 84
2017 Does not provide services to public 63 24 6 3 1 0 3 89 5 202

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 22 6 3 8 3 3 82 11 65
2018 Does not provide services to public 64 19 5 5 5 0 2 84 11 223
2017 Provides services to public 54 22 8 11 4 0 1 77 14 85
2017 Does not provide services to public 62 21 10 2 4 0 1 84 6 204

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 30 20 2 0 2 2 77 2 64
2018 Does not provide services to public 46 29 18 3 3 0 0 76 6 223
2017 Provides services to public 55 26 11 4 4 0 1 82 7 84
2017 Does not provide services to public 56 28 9 4 1 0 2 85 5 203

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 32 35 14 17 0 0 34 31 65
2018 Does not provide services to public 10 38 34 13 5 0 0 48 18 224
2017 Provides services to public 8 20 44 17 10 1 0 29 27 84
2017 Does not provide services to public 10 32 39 13 6 0 0 42 19 204

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 31 38 16 3 2 0 19 43 64
2018 Does not provide services to public 10 22 41 22 5 0 0 27 32 218
2017 Provides services to public 8 33 40 13 6 0 0 19 41 85
2017 Does not provide services to public 9 24 38 25 5 0 0 29 32 205
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 32 18 6 6 2 0 36 64 65
2018 Does not provide services to public 24 41 17 8 6 5 0 25 75 222
2017 Provides services to public 31 29 29 5 4 4 0 32 68 84
2017 Does not provide services to public 25 33 29 4 4 5 0 26 74 205

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 41
2018 Does not provide services to public 13 157
2017 Provides services to public 2 55
2017 Does not provide services to public 3 143

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 41
2018 Does not provide services to public 22 157
2017 Provides services to public 7 55
2017 Does not provide services to public 13 143

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 41
2018 Does not provide services to public 13 157
2017 Provides services to public 7 55
2017 Does not provide services to public 9 143

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 41
2018 Does not provide services to public 33 157
2017 Provides services to public 56 55
2017 Does not provide services to public 34 143

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 41
2018 Does not provide services to public 4 157
2017 Provides services to public 0 55
2017 Does not provide services to public 1 143

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 41
2018 Does not provide services to public 49 157

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 41
2018 Does not provide services to public 37 157
2017 Provides services to public 56 55
2017 Does not provide services to public 60 143

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 14 35 14 22 5 11 37
2018 Does not provide services to public 20 48 13 8 2 9 147
2017 Provides services to public 25 43 20 4 2 6 51
2017 Does not provide services to public 35 46 8 3 1 6 143

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 46 54 41
2018 Does not provide services to public 53 47 152

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 9 2 5 3 3 13 89 9 64
2018 Does not provide services to public 59 11 7 4 4 4 12 83 9 223

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 29 17 12 20 0 10 46 35 41
2018 Does not provide services to public 31 27 13 15 10 1 4 61 26 157
2017 Provides services to public 24 24 18 16 5 4 9 54 25 55
2017 Does not provide services to public 33 29 9 11 7 2 11 70 20 146

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 20 15 5 15 2 41 39 35 41
2018 Does not provide services to public 9 9 14 6 13 3 46 35 38 157
2017 Provides services to public 11 11 13 9 4 11 42 46 27 55
2017 Does not provide services to public 8 7 11 3 9 9 54 41 31 146
Report a problem or mistake on this page
Date modified: