2018 Public Service Employee Survey Results by Theme for National Energy Board by Question 78. Please indicate your occupational group and level. Occupational group and level - Other

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 29 36 12 17 7 0 0 64 24 42
2017 Other 22 44 12 12 10 0 0 66 22 55
2014 Other 36 47 8 6 3 0 0 83 9 66
2011 Other 26 53 8 9 4 0 0 79 13 53
2008 Other 35 43 13 9 0 0 0 78 9 68

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 14 36 14 26 10 0 0 50 36 42
2017 Other 25 29 9 20 15 2 0 55 36 55

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 38 24 2 2 0 0 71 5 42
2017 Other 41 39 14 2 5 0 0 80 7 55
2014 Other 68 18 11 2 2 0 0 86 3 66
2011 Other 53 34 11 0 2 0 0 87 2 53

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 55 10 12 2 0 0 76 14 42
2017 Other 36 31 9 17 5 2 0 68 23 54
2014 Other 47 35 8 7 3 0 0 82 10 66
2011 Other 36 49 8 4 4 0 0 85 8 53
2008 Other 43 43 9 6 0 0 0 85 6 68

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 29 21 29 14 7 0 0 50 21 42
2017 Other 25 32 14 17 10 2 0 58 28 55
2014 Other 44 36 9 7 3 0 0 80 10 66
2011 Other 34 38 19 8 2 0 0 72 9 53

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 17 32 24 20 7 0 0 49 27 41
2017 Other 30 24 15 20 9 2 0 55 29 55
2014 Other 38 45 9 6 2 0 0 83 7 66
2011 Other 34 40 13 9 4 0 0 74 13 53
2008 Other 39 44 7 6 4 0 0 83 10 70

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 17 27 29 20 5 2 0 45 25 41
2017 Other 32 22 19 12 10 3 2 57 23 55
2014 Other 43 32 11 3 6 5 2 79 9 66
2011 Other 34 32 13 11 4 2 4 70 16 53
2008 Other 30 33 21 11 3 1 0 64 14 70
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 38 31 14 7 10 0 0 69 17 42
2017 Other 44 19 20 12 5 0 0 62 17 55
2014 Other 55 28 6 6 4 0 0 83 10 66
2011 Other 32 43 11 6 4 2 2 78 10 53
2008 Other 31 37 13 9 6 4 0 72 15 70

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 38 29 10 14 10 0 0 67 24 42
2017 Other 40 31 14 10 5 0 0 71 15 55
2014 Other 42 41 4 9 3 0 0 83 12 66
2011 Other 36 34 21 2 4 2 2 73 6 53
2008 Other 30 43 11 10 6 0 0 73 16 70

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 36 7 12 12 0 0 69 24 42
2017 Other 54 17 14 5 10 0 0 71 15 55
2014 Other 49 33 9 3 4 0 2 83 7 66

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 14 19 31 21 14 0 0 33 36 42
2017 Other 16 22 14 26 20 2 0 39 47 55
2014 Other 14 54 14 11 6 2 0 69 17 65
2011 Other 19 45 15 11 8 2 0 65 19 53

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 5 24 19 29 24 0 0 29 52 42
2017 Other 13 27 15 19 24 2 0 41 43 55
2014 Other 12 44 15 20 7 1 0 57 28 66
2011 Other 11 38 19 26 6 0 0 49 32 53
2008 Other 20 26 14 27 13 0 0 46 40 70

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 0 21 19 33 26 0 0 21 60 42
2017 Other 13 26 14 15 29 3 0 40 46 55
2014 Other 11 43 15 16 9 6 0 58 26 65
2011 Other 6 40 21 23 8 4 0 47 31 53
2008 Other 7 37 17 27 11 0 0 44 39 70

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 5 19 17 19 40 0 0 24 60 42
2017 Other 15 24 10 17 29 5 0 41 49 55
2014 Other 12 38 22 15 9 3 0 52 25 66
2011 Other 11 43 8 23 9 6 0 58 34 53
2008 Other 7 40 11 24 14 1 1 49 40 70
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 19 33 14 14 19 0 0 52 33 42
2017 Other 17 37 12 19 15 0 0 54 34 55
2014 Other 26 47 12 11 4 0 0 73 15 66
2011 Other 23 38 19 11 8 2 0 62 19 53

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 19 36 17 14 14 0 0 55 29 42
2017 Other 12 44 7 26 12 0 0 56 38 55

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 5 17 12 24 21 14 7 27 58 42
2017 Other 11 17 17 32 10 9 3 32 48 55
2014 Other 11 27 15 20 9 16 2 46 35 66

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 26 12 17 12 0 0 60 29 42
2017 Other 26 32 19 17 7 0 0 57 24 55
2014 Other 35 41 8 9 6 2 0 77 15 66
2011 Other 21 53 13 8 4 0 2 75 12 53
2008 Other 17 54 11 10 7 0 0 71 17 70

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Other 34 34 7 19 0 0 7 73 20 15

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 19 50 12 12 7 0 0 69 19 42
2017 Other 32 26 14 20 9 0 0 57 29 55
2014 Other 39 37 6 15 3 0 0 76 18 66
2011 Other 36 47 8 4 4 0 2 85 8 53
2008 Other 27 43 14 11 4 0 0 70 16 70

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 43 12 12 0 0 0 76 12 42
2017 Other 37 36 5 12 10 0 0 73 22 55
2014 Other 48 35 5 9 3 0 0 83 12 66
2011 Other 49 38 6 2 6 0 0 87 8 53
2008 Other 36 43 7 10 4 0 0 79 14 70

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 37 44 7 12 0 0 0 80 12 41
2017 Other 45 31 7 7 10 0 0 76 17 55
2014 Other 44 32 12 6 6 0 0 76 12 66
2011 Other 49 38 4 6 4 0 0 87 9 53
2008 Other 51 37 9 0 3 0 0 89 3 70

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 33 21 19 14 0 2 44 34 42
2017 Other 25 27 22 10 14 2 0 53 24 55
2014 Other 33 35 9 11 7 4 0 71 19 66
2011 Other 28 47 17 6 2 0 0 75 8 53
2008 Other 29 41 17 12 1 0 0 70 13 69

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 12 31 5 19 29 2 2 45 50 42
2017 Other 18 19 10 26 24 2 2 38 51 55
2014 Other 23 29 12 15 18 1 2 54 34 66
2011 Other 13 25 15 26 17 0 4 39 45 53
2008 Other 17 31 16 17 16 0 3 50 34 70

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 17 12 26 12 0 0 50 38 42
2017 Other 19 45 7 19 10 0 0 64 29 55
2014 Other 41 29 13 11 6 0 0 70 17 66
2011 Other 30 45 9 11 4 0 0 75 15 53

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 24 15 20 10 0 0 56 29 41
2017 Other 22 39 12 19 9 0 0 61 27 55
2014 Other 43 29 14 6 7 0 0 72 14 65

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 19 24 21 26 10 0 0 43 36 42
2017 Other 12 45 7 26 10 0 0 57 36 55
2014 Other 38 45 8 5 5 0 0 83 9 66
2011 Other 34 57 4 4 2 0 0 91 6 53

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 40 21 21 5 0 2 51 27 42
2017 Other 22 40 19 14 3 2 0 63 18 54

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 50 33 10 5 2 0 0 83 7 42
2017 Other 43 28 3 14 12 0 0 71 26 54
2014 Other 40 38 7 12 2 0 0 79 14 66
2011 Other 36 45 6 9 4 0 0 81 13 53

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 50 17 5 7 0 0 71 12 42
2017 Other 22 36 19 15 9 0 0 57 24 55
2014 Other 10 50 20 15 5 0 0 60 20 66
2011 Other 13 34 34 9 9 0 0 47 19 53
2008 Other 19 34 31 9 6 0 1 54 14 70

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Other 26 43 31 42
2017 Other 26 50 24 54
2014 Other 15 50 35 66
2011 Other 13 45 42 53

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Other 27 27 18 9 0 18 11
2017 Other 20 7 27 27 0 20 15
2014 Other 20 41 0 28 9999 10 10
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 36 10 17 5 0 0 69 21 42
2017 Other 30 38 14 9 9 2 0 69 17 55
2014 Other 52 35 9 2 3 0 0 86 5 66
2011 Other 51 34 8 6 2 0 0 85 8 53
2008 Other 49 38 6 6 1 0 0 87 7 69

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 45 14 19 12 0 0 55 31 42
2017 Other 20 32 14 22 10 2 0 53 33 55
2014 Other 28 47 15 6 4 0 0 74 10 66
2011 Other 26 47 15 8 4 0 0 74 11 53

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 36 36 7 0 0 0 7 57 42
2017 Other 39 15 26 9 11 0 0 20 55 55
2014 Other 6 18 41 20 13 2 0 33 25 66
2011 Other 8 38 38 9 6 0 2 15 46 53
2008 Other 9 28 38 17 9 0 0 26 36 69

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 26 26 29 10 7 0 2 17 54 42
2017 Other 34 27 15 9 15 0 0 23 61 55
2014 Other 6 11 28 31 19 2 3 52 18 66
2011 Other 8 23 34 19 11 0 6 32 32 53
2008 Other 9 14 32 22 20 0 3 43 24 69

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 31 33 19 14 0 0 2 15 66 42
2017 Other 43 24 22 7 2 2 2 9 69 55
2014 Other 20 15 41 18 3 0 3 22 36 66
2011 Other 17 26 34 13 9 0 0 23 43 53
2008 Other 9 16 38 22 14 0 1 37 25 69

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 7 17 49 24 0 0 2 25 25 41
2017 Other 17 24 32 14 13 0 0 27 41 55
2014 Other 6 12 37 38 6 1 0 44 19 66
2011 Other 6 19 47 19 8 0 2 27 25 53
2008 Other 7 10 55 16 12 0 0 28 17 69

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 31 36 10 0 0 2 10 54 42
2017 Other 32 34 12 10 10 2 0 20 68 55
2014 Other 15 22 32 23 6 3 0 29 38 66
2011 Other 13 34 34 13 4 0 2 17 48 53
2008 Other 9 23 36 19 12 0 1 31 32 69

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 7 14 31 31 10 5 2 44 23 42
2017 Other 14 19 26 14 27 0 2 41 33 55
2014 Other 11 14 32 29 3 7 5 36 28 66
2011 Other 6 34 30 19 9 0 2 29 40 53
2008 Other 16 33 31 9 9 3 0 18 50 70

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 26 29 36 7 0 0 2 7 56 42
2017 Other 32 26 24 16 2 0 0 18 58 55
2014 Other 23 18 33 15 6 2 3 22 43 66

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 31 26 14 14 14 0 0 57 29 42
2017 Other 39 24 15 14 7 2 0 64 21 55
2014 Other 35 44 12 6 3 0 0 79 9 66

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 38 17 5 7 0 0 71 12 42
2017 Other 37 29 17 12 5 0 0 66 17 55
2014 Other 45 40 6 5 5 0 0 85 9 66

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 31 36 19 7 7 0 0 67 14 42

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 40 36 14 0 7 2 0 78 7 42
2017 Other 41 28 19 9 3 0 0 69 12 54
2014 Other 47 33 11 6 2 2 0 81 8 66

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 34 15 7 10 2 0 68 18 41
2017 Other 34 26 23 9 7 2 0 61 16 54
2014 Other 41 36 11 11 2 0 0 77 12 66
2011 Other 32 40 13 9 2 4 0 75 12 53

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 38 31 17 2 12 0 0 69 14 42
2017 Other 40 19 14 20 5 2 0 60 26 55
2014 Other 48 40 3 4 5 0 0 88 9 66
2011 Other 55 30 6 8 2 0 0 85 9 53
2008 Other 40 46 7 1 6 0 0 86 7 70

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 12 43 17 7 21 0 0 55 29 42
2017 Other 18 38 17 17 5 3 2 59 23 55
2014 Other 26 41 15 6 5 6 2 72 11 66

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 24 33 21 14 5 2 0 59 20 42
2017 Other 29 27 10 14 9 11 0 63 25 55
2014 Other 32 35 19 8 5 2 0 68 12 66
2011 Other 28 38 21 6 4 4 0 69 10 53
2008 Other 27 34 17 14 7 0 0 61 21 70

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 15 33 15 23 13 0 0 49 36 39

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 12 14 14 31 17 10 2 30 54 42
2017 Other 22 15 9 27 20 5 2 40 51 55
2014 Other 14 22 22 15 11 17 0 43 31 66
2011 Other 13 34 21 11 8 13 0 54 22 53

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other 19 81 42

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 12 27 10 12 20 10 31 31 41
2017 Other 16 12 24 10 10 17 10 39 28 55
2014 Other 11 17 23 3 9 35 3 44 20 66

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 19 31 19 14 10 7 0 54 26 42
2017 Other 28 24 27 14 3 3 0 54 18 55
2014 Other 23 37 21 3 6 10 0 66 10 66
2011 Other 42 42 11 4 0 2 0 85 4 53

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 12 10 36 2 7 21 12 32 14 42
2017 Other 16 12 22 5 5 32 7 47 17 55
2014 Other 14 9 22 2 6 42 6 44 15 66

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 20 37 29 5 5 5 0 59 10 41
2017 Other 28 31 26 9 2 3 2 62 11 55
2014 Other 29 29 19 2 3 18 0 71 6 66
2011 Other 57 30 8 2 0 4 0 90 2 53
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 40 31 12 5 12 0 0 71 17 42
2017 Other 57 14 14 7 5 3 0 74 12 55

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 40 21 10 7 0 0 62 17 42
2017 Other 25 44 14 9 7 2 0 71 16 55

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 38 14 26 12 0 0 48 38 42
2017 Other 13 19 24 24 16 3 0 34 41 54

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 28 43 15 8 8 0 0 70 15 40
2017 Other 37 20 15 10 15 2 0 58 26 55

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 17 29 31 17 7 0 0 45 24 42
2017 Other 2 34 26 15 24 0 0 35 39 55

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 17 33 31 17 2 0 0 50 19 42
2017 Other 18 26 24 14 19 0 0 44 32 55

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 33 29 14 14 0 0 43 29 42
2017 Other 11 15 24 17 32 0 0 27 49 55

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 45 33 12 5 2 0 2 80 7 42
2017 Other 25 32 15 14 12 2 0 58 26 55

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 24 33 26 12 5 0 0 57 17 42
2017 Other 27 20 22 15 15 0 0 47 31 55

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 38 14 19 17 2 0 49 37 42
2017 Other 15 29 27 17 12 0 0 44 29 55

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 2 33 29 14 21 0 0 36 36 42
2017 Other 8 17 29 17 29 0 0 25 46 55

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 10 21 26 17 26 0 0 31 43 42
2017 Other 5 34 17 22 22 0 0 39 44 55

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 20 34 20 17 7 2 0 55 25 41
2017 Other 19 24 25 19 12 0 2 43 31 55

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 45 26 19 7 2 0 0 71 10 42
2017 Other 52 22 12 9 5 0 0 74 14 55

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 69 12 7 7 0 0 5 85 8 42

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 55 24 10 2 10 0 0 79 12 42
2017 Other 69 14 7 5 3 0 2 84 9 55

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 45 10 7 2 0 2 80 10 42
2017 Other 42 48 2 5 2 0 2 91 7 55

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 31 26 14 14 10 5 0 60 25 42
2017 Other 42 22 12 14 9 0 2 65 23 55

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 46 10 5 0 2 0 37 88 4 41
2017 Other 56 14 5 2 0 0 24 91 2 55

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 62 19 7 5 0 2 5 87 5 42
2017 Other 62 17 7 5 2 0 7 85 7 54

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 55 29 0 10 2 2 2 88 13 42
2017 Other 59 22 12 2 2 2 2 84 4 55

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 41 24 20 5 5 2 2 69 10 41
2017 Other 62 20 5 9 2 0 2 84 10 55

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 12 33 31 14 10 0 0 45 24 42
2017 Other 5 20 47 17 10 0 0 25 28 54

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 17 29 36 19 0 0 0 19 45 42
2017 Other 12 38 42 9 0 0 0 9 49 55
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 29 40 17 7 7 0 0 29 71 42
2017 Other 17 34 43 2 3 0 0 17 83 54

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Other 13 30
2017 Other 4 44

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Other 33 30
2017 Other 13 44

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Other 13 30
2017 Other 14 44

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Other 53 30
2017 Other 44 44

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Other 10 30
2017 Other 0 44

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Other 47 30

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Other 30 30
2017 Other 48 44

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Other 19 50 12 8 4 8 26
2017 Other 28 47 15 2 0 7 42

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other 53 47 30

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 68 5 2 2 5 5 12 88 9 41

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 27 17 13 13 20 0 10 48 37 30
2017 Other 37 25 10 10 10 2 4 66 22 44

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 7 17 14 7 7 0 48 47 27 29
2017 Other 12 13 13 2 6 8 46 54 18 44
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