2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 38 9 2 0 0 0 89 2 48
2018 Non-visible minority 40 40 10 6 2 0 0 81 8 593
2017 Visible minority 42 44 7 7 0 0 0 86 7 59
2017 Non-visible minority 40 43 9 5 3 0 0 84 8 675
2014 Visible minority 29 45 13 9 3 0 0 75 12 68
2014 Non-visible minority 32 44 13 6 4 0 0 76 11 747
2011 Visible minority 27 56 7 3 8 0 0 83 10 59
2011 Non-visible minority 29 41 13 10 8 0 0 70 17 760
2008 Visible minority 35 46 14 2 3 0 0 81 5 55
2008 Non-visible minority 39 39 11 7 4 0 0 78 11 756

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 43 8 5 5 0 0 81 10 46
2018 Non-visible minority 32 42 13 8 5 0 0 74 13 598
2017 Visible minority 35 31 19 10 3 2 0 67 14 59
2017 Non-visible minority 33 36 15 9 7 0 0 69 16 674

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 64 28 8 0 0 0 0 92 0 46
2018 Non-visible minority 55 33 9 2 1 0 0 88 3 596
2017 Visible minority 56 30 9 3 0 2 0 87 4 59
2017 Non-visible minority 54 35 7 3 1 0 0 89 3 674
2014 Visible minority 67 27 0 2 4 0 0 94 6 68
2014 Non-visible minority 57 32 8 1 1 0 0 89 3 746
2011 Visible minority 52 40 6 0 0 2 0 93 0 59
2011 Non-visible minority 52 32 10 4 1 0 0 85 6 761

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 48 40 12 0 0 0 0 88 0 46
2018 Non-visible minority 46 39 9 4 2 0 0 86 6 599
2017 Visible minority 40 49 7 3 0 0 0 89 3 59
2017 Non-visible minority 44 41 10 4 1 0 0 84 6 673
2014 Visible minority 47 34 10 6 3 0 0 81 9 68
2014 Non-visible minority 42 39 12 5 2 0 0 81 8 747
2011 Visible minority 34 52 5 3 6 0 0 86 9 59
2011 Non-visible minority 35 43 9 8 4 0 0 79 12 761
2008 Visible minority 42 46 3 7 2 0 0 88 9 55
2008 Non-visible minority 43 41 8 5 3 0 0 84 8 761

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 36 18 0 2 0 0 80 2 48
2018 Non-visible minority 40 33 17 6 3 0 0 73 9 594
2017 Visible minority 33 38 15 3 7 3 0 74 11 59
2017 Non-visible minority 35 40 14 6 5 1 0 75 10 674
2014 Visible minority 31 35 12 16 4 3 0 67 20 68
2014 Non-visible minority 21 35 24 11 7 1 0 57 19 748
2011 Visible minority 18 33 22 12 12 4 0 53 25 58
2011 Non-visible minority 15 24 23 17 19 1 0 40 37 761

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 43 13 3 2 0 0 82 5 48
2018 Non-visible minority 41 36 14 6 3 0 0 77 9 594
2017 Visible minority 35 36 19 2 7 2 0 73 9 59
2017 Non-visible minority 34 41 13 7 4 1 0 75 12 674
2014 Visible minority 27 36 16 16 4 1 0 63 20 68
2014 Non-visible minority 21 39 22 11 6 1 0 60 17 748
2011 Visible minority 18 33 24 10 13 2 0 51 24 58
2011 Non-visible minority 15 29 17 17 21 1 0 45 38 761
2008 Visible minority 25 35 18 13 10 0 0 60 23 55
2008 Non-visible minority 22 37 18 16 8 1 0 59 23 761

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 37 22 5 0 0 2 72 5 48
2018 Non-visible minority 42 28 15 6 5 3 0 72 12 601
2017 Visible minority 31 34 18 7 4 6 0 70 12 59
2017 Non-visible minority 40 30 13 9 5 3 1 73 14 672
2014 Visible minority 24 25 24 7 15 5 0 52 22 68
2014 Non-visible minority 29 28 17 11 9 4 1 61 21 746
2011 Visible minority 16 19 28 13 17 7 0 37 32 58
2011 Non-visible minority 22 27 16 12 14 8 1 54 29 762
2008 Visible minority 25 23 19 9 19 5 0 51 30 55
2008 Non-visible minority 25 31 16 13 9 5 1 59 24 761
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 26 12 0 0 5 0 87 0 48
2018 Non-visible minority 52 30 10 3 3 1 1 83 6 599
2017 Visible minority 47 34 7 6 2 3 2 86 8 59
2017 Non-visible minority 47 35 9 4 3 2 0 84 7 672
2014 Visible minority 45 32 9 3 1 6 3 85 5 68
2014 Non-visible minority 44 33 12 5 3 2 0 79 9 748
2011 Visible minority 39 32 14 8 4 4 0 74 12 59
2011 Non-visible minority 43 29 15 7 4 2 1 73 12 759
2008 Visible minority 42 36 12 7 0 3 0 81 7 55
2008 Non-visible minority 41 32 13 7 5 2 0 75 12 760

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 66 23 8 0 3 0 0 89 3 48
2018 Non-visible minority 48 32 9 7 3 0 0 80 11 597
2017 Visible minority 47 35 7 5 2 3 0 86 7 59
2017 Non-visible minority 43 37 8 6 5 1 1 81 11 675
2014 Visible minority 47 29 11 8 4 1 0 77 12 68
2014 Non-visible minority 43 32 11 8 4 1 0 77 12 747
2011 Visible minority 45 31 15 4 2 3 0 79 6 59
2011 Non-visible minority 37 35 10 10 7 1 0 73 17 758
2008 Visible minority 44 32 5 16 2 0 2 77 18 55
2008 Non-visible minority 38 35 11 9 6 0 0 73 15 760

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 70 19 8 3 0 0 0 89 3 48
2018 Non-visible minority 51 30 9 6 3 0 0 81 9 600
2017 Visible minority 54 29 10 5 2 0 0 83 7 59
2017 Non-visible minority 51 32 8 5 4 0 0 83 9 674
2014 Visible minority 48 31 9 6 4 2 0 80 11 68
2014 Non-visible minority 49 29 10 7 4 0 1 79 11 747

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 35 5 9 4 17 0 78 15 48
2018 Non-visible minority 27 36 17 7 5 7 0 69 13 599
2017 Visible minority 29 25 17 3 9 16 0 65 15 59
2017 Non-visible minority 24 37 17 7 7 8 0 67 15 675
2014 Visible minority 23 34 14 4 6 17 2 70 12 68
2014 Non-visible minority 15 34 19 13 7 11 0 56 23 748
2011 Visible minority 17 12 37 7 13 13 0 34 23 59
2011 Non-visible minority 10 22 22 16 17 13 0 37 38 758

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 38 11 7 4 11 0 75 12 47
2018 Non-visible minority 27 37 16 11 6 2 0 66 18 595
2017 Visible minority 27 30 19 7 10 7 0 61 18 59
2017 Non-visible minority 22 36 19 11 6 5 0 61 19 675
2014 Visible minority 19 40 15 3 11 11 0 67 15 68
2014 Non-visible minority 15 30 22 18 11 5 0 47 30 748
2011 Visible minority 9 24 34 9 17 8 0 35 28 58
2011 Non-visible minority 9 19 18 19 33 3 0 29 53 759
2008 Visible minority 22 37 20 7 6 7 0 64 14 55
2008 Non-visible minority 16 29 19 19 16 2 0 46 35 761

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 44 15 7 2 19 0 71 11 48
2018 Non-visible minority 18 35 21 13 7 6 0 56 21 595
2017 Visible minority 19 29 26 3 9 15 0 56 14 59
2017 Non-visible minority 17 33 21 13 7 8 1 54 23 674
2014 Visible minority 12 30 24 5 11 18 0 51 20 68
2014 Non-visible minority 11 25 23 19 12 10 0 40 34 747
2011 Visible minority 7 21 29 21 13 9 0 31 38 59
2011 Non-visible minority 5 20 17 22 30 6 0 26 55 762
2008 Visible minority 11 30 31 16 6 5 0 43 24 55
2008 Non-visible minority 6 26 23 22 17 6 0 35 41 760

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 48 12 7 4 8 0 75 12 48
2018 Non-visible minority 20 35 21 13 10 2 0 56 23 598
2017 Visible minority 23 35 24 10 5 3 0 60 16 59
2017 Non-visible minority 16 38 19 13 9 5 0 57 23 672
2014 Visible minority 14 39 27 11 7 3 0 55 18 68
2014 Non-visible minority 12 35 20 17 13 4 0 49 31 745
2011 Visible minority 5 40 24 19 11 0 0 45 30 58
2011 Non-visible minority 8 22 17 23 27 3 0 31 51 760
2008 Visible minority 16 44 12 16 10 2 0 61 26 55
2008 Non-visible minority 11 35 19 21 12 3 0 47 34 760
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 38 8 12 6 0 0 74 18 48
2018 Non-visible minority 32 36 15 11 6 1 0 68 16 597
2017 Visible minority 26 34 17 16 5 0 2 61 22 59
2017 Non-visible minority 29 37 15 10 8 1 0 67 18 674
2014 Visible minority 25 39 18 9 6 1 2 66 15 68
2014 Non-visible minority 25 37 17 13 8 0 0 63 21 748
2011 Visible minority 25 35 18 12 11 0 0 60 22 59
2011 Non-visible minority 18 37 15 17 12 0 0 56 29 762

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 41 13 2 0 0 0 85 2 48
2018 Non-visible minority 36 44 11 6 3 0 0 79 10 597
2017 Visible minority 32 51 14 3 0 0 0 83 3 59
2017 Non-visible minority 32 47 10 7 3 0 0 79 11 674

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 30 20 11 4 19 0 56 19 48
2018 Non-visible minority 13 24 22 14 6 18 3 47 26 597
2017 Visible minority 10 29 21 4 3 31 2 59 10 59
2017 Non-visible minority 12 22 18 13 8 21 5 47 29 675
2014 Visible minority 14 17 18 14 4 28 4 47 26 67
2014 Non-visible minority 12 24 18 17 10 16 4 45 33 748

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 58 29 10 3 0 0 0 87 3 48
2018 Non-visible minority 42 36 12 6 3 0 0 79 9 599
2017 Visible minority 42 40 10 4 2 3 0 84 5 59
2017 Non-visible minority 39 40 11 5 4 1 0 79 10 675
2014 Visible minority 36 40 12 7 3 0 1 77 10 68
2014 Non-visible minority 38 33 15 8 5 1 1 72 13 748
2011 Visible minority 29 43 18 6 3 1 0 72 9 59
2011 Non-visible minority 34 36 13 9 7 0 0 71 16 759
2008 Visible minority 40 26 12 17 3 0 2 66 21 55
2008 Non-visible minority 32 33 15 11 7 0 1 66 18 760

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-visible minority 23 41 12 6 3 6 8 75 11 154
2014 Non-visible minority 25 38 18 8 3 4 6 69 11 152

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 57 6 6 0 0 0 88 6 48
2018 Non-visible minority 30 49 11 8 2 0 0 79 10 597
2017 Visible minority 32 39 10 16 2 0 0 72 18 59
2017 Non-visible minority 32 43 11 9 4 0 1 76 13 673
2014 Visible minority 35 38 11 10 7 0 0 73 17 68
2014 Non-visible minority 28 42 12 14 4 0 1 71 18 748
2011 Visible minority 18 54 10 14 3 0 0 72 18 58
2011 Non-visible minority 24 42 15 13 6 0 1 66 19 759
2008 Visible minority 29 38 24 2 5 0 2 68 7 55
2008 Non-visible minority 26 44 13 11 4 1 1 71 16 761

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 42 5 0 0 0 0 95 0 48
2018 Non-visible minority 50 36 9 3 2 0 0 86 5 599
2017 Visible minority 46 43 5 2 4 0 0 89 6 59
2017 Non-visible minority 48 36 10 4 1 0 0 85 5 674
2014 Visible minority 35 40 11 3 11 0 0 75 14 68
2014 Non-visible minority 42 37 10 6 4 0 0 80 10 748
2011 Visible minority 24 54 12 7 2 0 0 78 9 59
2011 Non-visible minority 43 37 9 6 4 0 0 80 11 758
2008 Visible minority 38 47 4 4 6 2 0 87 10 55
2008 Non-visible minority 44 36 11 5 4 0 0 81 9 761

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 40 4 2 3 0 0 91 5 47
2018 Non-visible minority 50 36 8 4 2 0 0 87 6 592
2017 Visible minority 48 41 11 0 0 0 0 89 0 58
2017 Non-visible minority 52 36 5 5 2 0 0 89 6 674
2014 Visible minority 36 42 7 9 7 0 0 78 16 68
2014 Non-visible minority 46 37 7 5 4 0 0 84 9 748
2011 Visible minority 25 57 13 5 0 0 0 82 5 58
2011 Non-visible minority 45 41 6 5 3 0 0 86 8 760
2008 Visible minority 41 46 4 2 7 0 0 87 10 55
2008 Non-visible minority 46 40 8 3 3 0 0 86 6 760

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 42 15 12 11 2 0 62 23 47
2018 Non-visible minority 22 39 19 10 7 3 0 63 17 597
2017 Visible minority 22 32 25 9 8 3 0 56 18 59
2017 Non-visible minority 23 38 16 12 8 3 0 63 20 675
2014 Visible minority 19 34 14 5 11 8 9 64 19 68
2014 Non-visible minority 21 34 18 12 10 5 1 58 23 746
2011 Visible minority 17 24 28 15 12 4 0 43 28 58
2011 Non-visible minority 15 33 17 16 16 1 1 50 33 759
2008 Visible minority 23 34 16 12 14 2 0 58 26 55
2008 Non-visible minority 15 35 19 18 11 2 0 50 30 759

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 29 14 22 14 4 2 48 38 47
2018 Non-visible minority 16 29 18 18 15 2 2 46 35 598
2017 Visible minority 4 33 17 27 17 2 2 38 45 59
2017 Non-visible minority 14 25 18 19 18 3 3 42 39 675
2014 Visible minority 15 21 15 18 17 7 7 42 41 67
2014 Non-visible minority 14 23 19 15 21 3 5 40 39 748
2011 Visible minority 8 28 15 24 22 1 2 37 47 58
2011 Non-visible minority 10 22 18 20 27 2 2 33 48 759
2008 Visible minority 9 23 23 12 26 6 0 34 41 55
2008 Non-visible minority 11 25 17 21 22 1 2 37 45 759

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 37 17 5 5 0 0 73 10 46
2018 Non-visible minority 31 44 12 8 5 0 0 75 13 596
2017 Visible minority 31 44 7 7 9 0 2 77 16 59
2017 Non-visible minority 31 43 13 8 5 0 0 74 13 673
2014 Visible minority 22 42 15 12 6 0 4 66 19 68
2014 Non-visible minority 22 43 14 13 6 0 1 66 20 747
2011 Visible minority 25 40 16 6 9 1 2 68 16 59
2011 Non-visible minority 22 38 16 14 10 0 0 60 24 762

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 44 11 8 3 0 0 78 11 46
2018 Non-visible minority 37 36 16 6 5 0 0 74 11 594
2017 Visible minority 35 44 5 7 7 2 0 81 14 59
2017 Non-visible minority 35 39 14 4 6 0 1 75 11 672
2014 Visible minority 29 33 21 10 3 1 3 65 13 68
2014 Non-visible minority 31 37 17 10 5 0 1 68 15 746

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 46 11 7 0 0 0 82 7 46
2018 Non-visible minority 32 45 13 6 3 0 0 77 9 593
2017 Visible minority 28 44 16 8 2 2 0 73 10 59
2017 Non-visible minority 32 43 12 7 4 1 1 77 11 673
2014 Visible minority 32 45 13 4 4 0 2 79 8 68
2014 Non-visible minority 28 40 17 10 4 1 0 68 15 748
2011 Visible minority 37 36 16 5 1 2 4 77 7 58
2011 Non-visible minority 27 41 14 12 5 1 1 69 17 759

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 19 32 5 5 7 2 54 11 47
2018 Non-visible minority 20 45 20 6 4 3 1 68 11 597
2017 Visible minority 15 39 26 5 7 5 3 59 13 59
2017 Non-visible minority 20 45 19 7 5 4 0 68 13 673

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 37 11 0 3 0 0 86 3 48
2018 Non-visible minority 48 34 9 5 3 1 0 83 8 596
2017 Visible minority 39 42 12 5 0 0 2 83 5 59
2017 Non-visible minority 49 31 10 5 4 1 1 81 9 674
2014 Visible minority 38 32 14 11 3 0 1 72 14 67
2014 Non-visible minority 38 35 14 6 4 1 1 75 11 748
2011 Visible minority 30 43 12 9 5 0 2 74 14 59
2011 Non-visible minority 36 36 13 8 5 1 1 73 14 762

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 32 11 2 0 2 0 87 2 48
2018 Non-visible minority 44 34 11 7 3 0 0 79 9 599
2017 Visible minority 49 34 12 3 2 0 0 83 5 59
2017 Non-visible minority 47 34 10 4 3 0 1 83 7 674
2014 Visible minority 56 33 8 1 1 0 0 89 3 68
2014 Non-visible minority 43 35 14 5 2 0 1 79 7 748
2011 Visible minority 47 34 16 1 2 0 0 81 3 59
2011 Non-visible minority 34 32 18 9 4 0 3 68 13 760
2008 Visible minority 41 26 25 7 2 0 0 67 8 55
2008 Non-visible minority 24 34 22 12 7 0 1 59 19 758

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 18 40 41 47
2018 Non-visible minority 20 46 35 597
2017 Visible minority 9 38 54 59
2017 Non-visible minority 19 49 32 675
2014 Visible minority 35 28 37 68
2014 Non-visible minority 26 42 31 748
2011 Visible minority 28 34 37 59
2011 Non-visible minority 27 40 34 762

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-visible minority 22 19 31 4 21 4 130
2014 Visible minority 9 15 31 18 9999 27 24
2014 Non-visible minority 21 19 35 6 9999 18 191
2011 Visible minority 16 5 41 6 9999 32 17
2011 Non-visible minority 23 14 39 14 9999 9 207
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 39 4 0 0 0 0 96 0 46
2018 Non-visible minority 50 39 7 3 1 0 0 89 4 600
2017 Visible minority 58 31 8 2 2 0 0 88 3 59
2017 Non-visible minority 43 41 9 4 2 1 0 85 6 675
2014 Visible minority 49 43 4 0 4 0 0 92 4 68
2014 Non-visible minority 40 43 9 5 1 1 0 84 6 748
2011 Visible minority 38 46 6 7 1 2 0 85 9 59
2011 Non-visible minority 29 38 15 10 7 1 0 68 17 760
2008 Visible minority 60 28 9 0 3 0 0 88 3 55
2008 Non-visible minority 44 37 10 6 3 1 0 81 9 760

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 46 11 2 2 0 0 85 4 47
2018 Non-visible minority 32 45 15 6 1 1 0 78 7 592
2017 Visible minority 38 47 8 3 2 2 0 87 5 59
2017 Non-visible minority 29 48 13 6 3 1 0 78 9 670
2014 Visible minority 37 45 6 3 9 0 0 82 12 68
2014 Non-visible minority 21 40 20 10 7 2 0 63 17 748
2011 Visible minority 29 28 24 9 9 2 0 57 19 59
2011 Non-visible minority 12 31 15 16 24 1 0 44 40 761

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 2 18 45 21 10 5 0 32 21 48
2018 Non-visible minority 4 21 42 23 9 0 0 32 26 601
2017 Visible minority 5 16 48 17 10 3 0 28 22 58
2017 Non-visible minority 7 22 37 21 10 1 2 32 30 674
2014 Visible minority 10 24 35 17 8 0 6 27 36 68
2014 Non-visible minority 12 28 33 15 8 1 3 24 42 748
2011 Visible minority 16 24 34 13 8 0 5 22 42 59
2011 Non-visible minority 29 32 24 8 4 1 1 13 62 758
2008 Visible minority 12 26 31 19 5 3 3 26 41 55
2008 Non-visible minority 11 33 34 14 6 1 2 20 45 760

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 2 8 28 28 24 9 0 58 11 48
2018 Non-visible minority 5 11 36 31 14 3 0 47 16 598
2017 Visible minority 7 19 38 17 11 7 2 31 28 59
2017 Non-visible minority 7 13 31 27 16 4 2 46 21 672
2014 Visible minority 9 20 35 12 9 7 8 25 34 67
2014 Non-visible minority 16 26 33 13 8 2 3 22 44 747
2011 Visible minority 15 17 27 14 12 7 7 30 38 59
2011 Non-visible minority 32 26 25 9 6 2 1 15 59 758
2008 Visible minority 12 27 33 8 9 5 5 19 44 55
2008 Non-visible minority 14 24 32 17 9 2 2 27 40 755

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 14 35 21 15 9 2 40 20 47
2018 Non-visible minority 9 23 35 21 8 3 1 30 33 600
2017 Visible minority 14 24 22 21 9 5 5 33 42 58
2017 Non-visible minority 12 19 34 17 12 3 4 31 33 671
2014 Visible minority 21 20 28 9 10 5 8 22 46 68
2014 Non-visible minority 22 28 22 12 9 3 5 22 54 746
2011 Visible minority 13 23 29 15 8 5 7 26 41 59
2011 Non-visible minority 25 24 26 11 7 3 4 20 53 759
2008 Visible minority 21 16 22 23 6 7 6 32 42 55
2008 Non-visible minority 14 25 29 16 8 4 4 27 42 759

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 0 6 13 49 24 5 2 79 7 48
2018 Non-visible minority 2 12 33 34 17 1 1 52 14 594
2017 Visible minority 4 14 21 33 24 3 2 60 19 58
2017 Non-visible minority 5 13 30 29 18 1 3 49 19 668
2014 Visible minority 4 6 37 26 12 7 8 45 12 67
2014 Non-visible minority 8 17 31 25 14 2 4 42 26 744
2011 Visible minority 12 15 29 18 14 3 9 37 30 59
2011 Non-visible minority 13 17 32 20 11 2 4 33 32 756
2008 Visible minority 9 18 27 22 13 5 6 39 30 55
2008 Non-visible minority 7 20 34 26 9 1 3 36 29 758

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 12 44 17 11 2 0 28 27 48
2018 Non-visible minority 12 23 32 20 10 1 2 31 36 599
2017 Visible minority 21 20 30 19 9 2 0 28 42 57
2017 Non-visible minority 14 18 33 16 13 1 4 31 34 673
2014 Visible minority 7 27 24 17 10 2 14 32 39 68
2014 Non-visible minority 19 25 28 13 10 1 3 24 47 747
2011 Visible minority 13 18 31 16 12 4 5 32 34 59
2011 Non-visible minority 28 27 23 12 6 1 3 19 57 760
2008 Visible minority 10 32 25 14 9 3 7 25 46 55
2008 Non-visible minority 21 31 24 13 7 0 3 20 54 759

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 8 11 28 20 20 14 0 45 23 48
2018 Non-visible minority 7 16 29 30 13 3 2 46 24 600
2017 Visible minority 13 11 24 30 17 3 4 50 25 58
2017 Non-visible minority 6 16 27 28 15 4 4 47 24 674
2014 Visible minority 13 14 19 23 18 5 8 48 31 67
2014 Non-visible minority 10 18 29 22 12 4 5 38 31 747
2011 Visible minority 13 24 15 13 9 12 14 30 50 59
2011 Non-visible minority 13 19 27 20 12 3 6 35 35 757
2008 Visible minority 13 25 29 12 7 7 7 22 45 55
2008 Non-visible minority 15 24 29 16 10 2 3 28 41 758

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 17 31 23 13 9 3 42 24 48
2018 Non-visible minority 9 21 37 21 10 2 1 31 31 600
2017 Visible minority 11 17 37 14 16 5 2 31 30 58
2017 Non-visible minority 10 19 37 18 9 4 3 29 31 673
2014 Visible minority 11 13 24 14 17 9 13 39 30 68
2014 Non-visible minority 18 23 31 13 9 4 3 23 44 747

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 37 8 4 0 3 0 87 4 48
2018 Non-visible minority 46 33 8 9 3 1 0 80 12 594
2017 Visible minority 47 25 12 7 8 0 0 72 15 59
2017 Non-visible minority 46 34 8 6 5 1 0 81 11 675
2014 Visible minority 53 24 9 4 6 3 0 79 11 68
2014 Non-visible minority 46 30 8 8 6 1 0 77 14 747

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 55 36 7 2 0 0 0 91 2 47
2018 Non-visible minority 48 38 8 4 2 0 0 86 6 596
2017 Visible minority 44 30 16 7 3 0 0 74 10 59
2017 Non-visible minority 46 39 6 6 3 0 0 86 8 675
2014 Visible minority 52 34 3 11 0 0 0 87 11 67
2014 Non-visible minority 45 40 9 5 2 0 0 85 7 747

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 38 8 4 2 3 0 86 6 48
2018 Non-visible minority 38 45 11 3 1 1 0 85 4 597

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 53 10 4 4 0 0 82 8 48
2018 Non-visible minority 35 42 14 3 1 4 0 81 4 597
2017 Visible minority 23 45 19 7 5 2 0 69 12 59
2017 Non-visible minority 33 41 14 3 2 5 1 79 6 674
2014 Visible minority 40 25 18 3 7 8 0 70 11 68
2014 Non-visible minority 32 39 16 4 2 7 0 76 7 748

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 50 6 4 2 2 0 88 6 48
2018 Non-visible minority 38 44 12 3 1 2 0 84 4 597
2017 Visible minority 31 43 15 3 3 5 0 78 7 59
2017 Non-visible minority 32 49 12 3 2 2 0 82 5 674
2014 Visible minority 45 23 18 6 4 4 0 70 11 68
2014 Non-visible minority 32 42 16 4 2 4 0 77 7 747
2011 Visible minority 20 38 18 10 10 4 0 60 21 59
2011 Non-visible minority 19 32 20 11 12 6 0 55 25 759

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 54 7 2 0 0 0 91 2 48
2018 Non-visible minority 48 39 8 3 1 0 0 88 4 597
2017 Visible minority 39 46 8 0 5 2 0 87 5 59
2017 Non-visible minority 45 41 7 4 3 0 0 86 7 674
2014 Visible minority 52 24 12 8 3 1 0 77 11 68
2014 Non-visible minority 39 42 13 4 3 0 0 81 7 746
2011 Visible minority 30 39 13 7 10 2 0 70 17 59
2011 Non-visible minority 22 35 18 11 12 1 0 58 24 762
2008 Visible minority 32 33 22 9 3 0 0 65 13 55
2008 Non-visible minority 30 38 16 9 6 1 0 69 15 760

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 40 15 12 0 4 0 72 13 48
2018 Non-visible minority 24 36 17 10 4 6 2 66 16 595
2017 Visible minority 23 38 9 5 15 8 2 68 22 59
2017 Non-visible minority 25 33 16 8 6 7 6 66 15 675
2014 Visible minority 35 23 13 4 9 11 5 69 16 68
2014 Non-visible minority 31 32 14 8 6 5 5 69 15 745

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 39 20 4 4 0 4 70 9 46
2018 Non-visible minority 26 38 16 10 5 4 1 67 16 597
2017 Visible minority 26 40 10 10 6 3 3 71 18 59
2017 Non-visible minority 27 38 13 10 5 6 0 70 16 673
2014 Visible minority 30 33 6 9 11 8 3 71 22 68
2014 Non-visible minority 28 37 16 8 5 5 1 69 14 747
2011 Visible minority 20 37 13 14 2 11 4 66 19 59
2011 Non-visible minority 23 35 14 10 9 8 2 64 21 760
2008 Visible minority 31 29 17 8 9 3 2 63 19 55
2008 Non-visible minority 29 32 13 13 8 4 2 64 22 759

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 40 17 9 4 0 2 69 13 47
2018 Non-visible minority 23 42 22 7 2 3 0 67 10 595

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 44 13 7 5 8 2 72 13 47
2018 Non-visible minority 16 26 24 11 9 12 2 49 24 597
2017 Visible minority 20 24 20 16 11 3 5 48 30 59
2017 Non-visible minority 16 24 19 11 12 14 4 49 28 672
2014 Visible minority 11 25 15 15 14 16 3 45 36 68
2014 Non-visible minority 11 20 20 18 13 14 2 38 37 746
2011 Visible minority 7 15 32 4 17 21 4 30 27 59
2011 Non-visible minority 9 19 17 18 18 16 2 35 44 758

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 12 88 48
2018 Non-visible minority 9 91 595

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 20 22 4 3 29 7 55 11 48
2018 Non-visible minority 15 15 20 7 5 32 7 49 19 595
2017 Visible minority 14 14 13 7 10 27 15 48 29 59
2017 Non-visible minority 13 16 19 6 5 32 9 49 19 675
2014 Visible minority 14 12 10 9 3 43 10 55 24 68
2014 Non-visible minority 12 15 20 6 4 34 8 47 18 748

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 35 19 4 3 9 0 71 8 48
2018 Non-visible minority 26 31 19 6 4 14 1 67 11 596
2017 Visible minority 21 26 23 3 8 13 5 58 14 59
2017 Non-visible minority 23 33 17 5 4 16 2 68 11 673
2014 Visible minority 23 30 10 4 3 30 0 76 10 68
2014 Non-visible minority 19 28 22 8 3 18 1 59 14 748
2011 Visible minority 27 30 27 5 5 7 0 61 10 59
2011 Non-visible minority 19 35 19 8 6 12 0 63 15 760

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 10 90 48
2018 Non-visible minority 4 96 595

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 18 21 24 4 0 25 6 58 6 47
2018 Non-visible minority 14 16 23 2 1 39 5 53 6 597
2017 Visible minority 12 14 13 7 5 34 15 50 23 59
2017 Non-visible minority 12 17 19 2 2 40 9 57 7 673
2014 Visible minority 17 17 14 2 4 36 11 64 10 68
2014 Non-visible minority 11 15 21 2 2 42 7 51 7 747

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 34 22 6 0 10 0 68 7 47
2018 Non-visible minority 26 32 22 3 1 15 1 69 5 598
2017 Visible minority 20 25 17 3 5 24 5 64 11 59
2017 Non-visible minority 22 35 17 3 2 19 2 73 6 673
2014 Visible minority 29 31 9 1 4 25 1 81 7 68
2014 Non-visible minority 19 27 22 4 2 25 1 62 7 747
2011 Visible minority 21 40 19 4 2 14 0 71 7 59
2011 Non-visible minority 23 35 18 5 2 17 0 70 9 758
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 68 19 6 4 3 0 0 87 7 48
2018 Non-visible minority 57 28 9 3 2 1 0 86 5 597
2017 Visible minority 54 28 7 7 2 3 0 84 9 59
2017 Non-visible minority 58 25 8 4 3 2 0 85 6 675

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 18 51 13 6 4 9 0 75 11 48
2018 Non-visible minority 22 44 18 8 2 5 0 70 11 594
2017 Visible minority 10 44 18 9 10 9 0 60 20 59
2017 Non-visible minority 15 38 22 10 6 9 0 58 17 673

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 57 12 4 2 6 0 81 6 48
2018 Non-visible minority 23 41 17 11 5 3 0 66 17 595
2017 Visible minority 18 35 14 16 12 5 0 56 29 57
2017 Non-visible minority 18 42 20 10 6 4 0 63 16 675

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 20 18 11 14 0 4 55 26 48
2018 Non-visible minority 31 31 20 8 9 1 0 62 18 600
2017 Visible minority 30 18 22 9 13 2 7 52 23 58
2017 Non-visible minority 24 27 21 14 11 0 3 52 26 671

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 20 33 19 6 2 0 42 25 48
2018 Non-visible minority 18 30 29 14 8 0 1 48 22 600
2017 Visible minority 25 19 27 16 9 0 4 45 26 59
2017 Non-visible minority 18 31 29 14 8 0 1 50 21 675

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 21 14 16 4 7 0 64 21 48
2018 Non-visible minority 28 32 24 10 3 0 2 61 14 596
2017 Visible minority 43 19 16 9 8 2 4 65 18 58
2017 Non-visible minority 28 31 22 11 5 1 2 61 16 669

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 14 26 20 12 3 2 39 34 48
2018 Non-visible minority 18 26 26 17 11 0 2 45 28 597
2017 Visible minority 21 18 20 15 21 0 5 41 38 58
2017 Non-visible minority 21 25 25 14 13 1 1 47 27 675

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 17 14 2 4 0 6 79 6 48
2018 Non-visible minority 55 19 10 3 2 0 9 83 6 596
2017 Visible minority 49 23 9 7 2 0 11 81 10 57
2017 Non-visible minority 52 18 9 3 2 1 15 83 6 673

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 28 18 6 6 0 0 70 12 48
2018 Non-visible minority 32 32 21 7 7 0 1 65 14 598
2017 Visible minority 32 20 22 10 10 0 5 55 21 59
2017 Non-visible minority 37 29 19 8 5 0 1 67 14 674

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 36 18 7 2 0 2 72 10 48
2018 Non-visible minority 27 35 23 8 4 1 2 64 13 594
2017 Visible minority 27 35 17 8 7 2 3 65 16 58
2017 Non-visible minority 28 35 21 11 3 1 2 64 14 674

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 29 18 14 0 0 2 68 14 48
2018 Non-visible minority 24 38 22 11 3 1 1 63 15 594
2017 Visible minority 32 26 20 7 10 2 3 61 18 59
2017 Non-visible minority 26 30 26 12 5 0 1 56 17 674

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 25 21 8 6 3 0 65 14 48
2018 Non-visible minority 32 33 20 10 3 0 1 66 13 594
2017 Visible minority 37 22 23 9 5 2 2 62 14 59
2017 Non-visible minority 31 32 19 9 5 1 2 65 15 673

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 33 22 8 2 0 0 68 10 48
2018 Non-visible minority 34 34 20 8 3 0 1 68 11 589
2017 Visible minority 39 29 15 5 7 2 3 72 12 59
2017 Non-visible minority 36 31 19 7 3 1 3 70 10 674

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 27 4 10 6 0 0 80 16 48
2018 Non-visible minority 58 25 10 3 2 0 2 85 5 594
2017 Visible minority 55 19 12 7 7 0 0 74 13 59
2017 Non-visible minority 60 23 10 4 2 0 1 84 7 675

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 62 16 9 5 4 0 4 82 9 48
2018 Non-visible minority 79 11 2 1 1 1 5 95 2 593

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 65 10 15 6 2 0 2 77 8 48
2018 Non-visible minority 75 11 5 3 2 1 4 90 5 591
2017 Visible minority 64 14 3 7 8 2 2 81 15 59
2017 Non-visible minority 77 8 5 3 2 1 4 90 5 673

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 61 17 10 8 4 0 0 78 12 47
2018 Non-visible minority 49 30 12 4 3 0 1 81 7 598
2017 Visible minority 59 19 9 8 3 2 0 80 11 59
2017 Non-visible minority 55 27 8 4 2 0 3 85 6 674

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 59 21 8 4 6 0 2 82 10 47
2018 Non-visible minority 60 21 9 5 4 0 1 82 9 595
2017 Visible minority 65 7 9 7 10 2 0 74 18 58
2017 Non-visible minority 65 16 7 5 3 0 3 84 9 673

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 65 10 2 0 4 0 19 92 5 47
2018 Non-visible minority 54 12 5 2 2 0 25 88 5 595
2017 Visible minority 64 3 9 3 0 2 19 85 4 58
2017 Non-visible minority 58 11 3 2 1 0 24 92 5 674

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 69 13 6 4 2 0 6 87 6 47
2018 Non-visible minority 66 17 8 2 1 0 5 88 3 597
2017 Visible minority 66 14 8 0 4 3 5 87 4 59
2017 Non-visible minority 65 18 6 3 1 0 7 90 3 671

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 14 8 6 15 0 2 69 22 47
2018 Non-visible minority 68 15 6 4 3 1 4 86 7 595
2017 Visible minority 61 13 5 5 13 2 2 76 19 59
2017 Non-visible minority 63 13 8 4 5 1 5 82 10 675

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 65 17 6 6 4 0 2 84 10 47
2018 Non-visible minority 46 31 13 4 2 0 3 79 7 596
2017 Visible minority 49 27 17 4 2 2 0 77 5 58
2017 Non-visible minority 49 29 13 4 2 0 3 81 6 673

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 25 35 34 6 0 0 0 60 6 48
2018 Non-visible minority 13 37 37 9 4 0 0 50 13 597
2017 Visible minority 17 39 22 14 5 3 0 57 20 59
2017 Non-visible minority 14 36 35 11 4 1 0 50 15 675

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 2 12 33 34 18 0 0 53 14 47
2018 Non-visible minority 6 14 40 27 13 0 0 40 20 594
2017 Visible minority 5 20 33 22 16 2 2 40 26 59
2017 Non-visible minority 5 15 38 28 13 0 1 41 20 673
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 30 7 6 14 0 0 42 58 47
2018 Non-visible minority 40 28 17 8 5 2 0 41 59 598
2017 Visible minority 43 23 16 7 7 4 0 44 56 59
2017 Non-visible minority 38 23 18 11 6 3 0 40 60 674

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 27 27
2018 Non-visible minority 20 349
2017 Visible minority 35 32
2017 Non-visible minority 21 391

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 29 27
2018 Non-visible minority 26 349
2017 Visible minority 28 32
2017 Non-visible minority 26 391

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 29 27
2018 Non-visible minority 19 349
2017 Visible minority 10 32
2017 Non-visible minority 15 391

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 46 27
2018 Non-visible minority 53 349
2017 Visible minority 47 32
2017 Non-visible minority 52 391

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 3 27
2018 Non-visible minority 6 349
2017 Visible minority 6 32
2017 Non-visible minority 6 391

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 17 27
2018 Non-visible minority 26 349

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 14 27
2018 Non-visible minority 21 349
2017 Visible minority 47 32
2017 Non-visible minority 36 391

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 11 41 7 12 3 25 25
2018 Non-visible minority 10 58 13 7 4 8 337
2017 Visible minority 4 61 14 14 4 3 30
2017 Non-visible minority 9 56 17 8 2 9 377

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 63 37 26
2018 Non-visible minority 65 35 344

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 13 27 6 12 0 12 48 21 47
2018 Non-visible minority 47 16 12 8 8 1 8 70 17 594

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 14 16 25 7 0 8 49 34 27
2018 Non-visible minority 22 34 16 11 9 1 7 61 22 348
2017 Visible minority 15 32 18 13 16 0 6 50 31 32
2017 Non-visible minority 16 26 13 17 15 2 11 48 37 393

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 17 3 30 7 25 0 18 24 39 27
2018 Non-visible minority 8 13 14 7 14 5 40 37 38 345
2017 Visible minority 9 24 9 20 16 3 19 42 46 32
2017 Non-visible minority 5 11 14 11 19 6 35 27 50 393
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