2018 Public Service Employee Survey Results by Theme for Canadian Nuclear Safety Commission by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 40 7 7 2 0 0 83 10 164
2018 Does not provide services to public 38 42 11 7 3 0 0 79 10 549
2017 Provides services to public 41 43 11 3 3 0 0 84 6 189
2017 Does not provide services to public 40 41 9 6 3 0 0 81 10 618
2014 Provides services to public 32 46 15 3 3 0 0 79 7 159
2014 Does not provide services to public 35 41 9 10 5 0 0 76 15 494
2011 Provides services to public 43 39 9 6 3 0 0 82 8 180
2011 Does not provide services to public 36 41 9 10 4 0 0 76 14 520
2008 Provides services to public 42 38 9 8 2 0 0 80 11 170
2008 Does not provide services to public 36 44 9 6 5 0 0 79 11 404

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 37 11 12 4 0 0 73 16 165
2018 Does not provide services to public 38 35 12 9 6 0 0 73 15 551
2017 Provides services to public 33 38 15 8 6 0 0 70 14 189
2017 Does not provide services to public 37 35 13 9 6 0 0 72 15 616

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 30 7 3 0 0 0 90 3 165
2018 Does not provide services to public 55 29 12 2 1 0 0 84 4 543
2017 Provides services to public 63 29 6 1 1 1 0 92 2 188
2017 Does not provide services to public 57 29 9 3 1 0 0 87 4 616
2014 Provides services to public 66 27 5 1 1 0 0 93 2 159
2014 Does not provide services to public 64 24 9 2 2 0 0 87 4 494
2011 Provides services to public 68 22 7 2 1 0 0 91 3 180
2011 Does not provide services to public 58 29 9 3 1 0 0 87 4 522

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 40 10 4 0 0 0 86 4 165
2018 Does not provide services to public 44 38 11 5 2 0 0 82 7 551
2017 Provides services to public 48 39 9 4 1 0 0 87 5 188
2017 Does not provide services to public 47 34 10 6 2 0 0 81 8 613
2014 Provides services to public 42 45 9 2 2 0 0 88 4 159
2014 Does not provide services to public 46 34 10 7 3 0 0 80 9 493
2011 Provides services to public 48 39 6 3 3 0 0 88 6 180
2011 Does not provide services to public 47 37 9 6 2 0 0 83 8 522
2008 Provides services to public 56 34 6 2 2 0 0 89 4 170
2008 Does not provide services to public 44 42 7 5 3 0 0 85 8 404

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 30 13 3 3 0 0 81 7 162
2018 Does not provide services to public 45 34 12 6 3 0 0 79 9 548
2017 Provides services to public 45 33 16 3 3 0 0 78 6 186
2017 Does not provide services to public 47 30 14 6 3 0 0 78 9 618
2014 Provides services to public 39 37 15 6 3 0 0 77 8 159
2014 Does not provide services to public 39 37 14 7 4 0 0 75 11 494
2011 Provides services to public 40 34 17 4 4 0 0 74 8 178
2011 Does not provide services to public 38 33 16 8 3 1 0 72 11 520

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 32 11 5 3 0 0 81 8 162
2018 Does not provide services to public 42 38 10 7 2 0 0 80 9 546
2017 Provides services to public 42 38 10 8 2 0 0 80 11 189
2017 Does not provide services to public 44 34 12 6 3 0 0 78 9 617
2014 Provides services to public 41 33 16 7 2 0 1 75 9 159
2014 Does not provide services to public 39 36 12 10 3 0 0 75 13 493
2011 Provides services to public 39 39 12 7 3 0 0 78 10 180
2011 Does not provide services to public 39 35 13 9 4 0 0 74 13 519
2008 Provides services to public 43 37 11 5 3 0 0 80 8 169
2008 Does not provide services to public 34 38 11 10 6 0 0 73 16 404

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 24 20 8 4 2 0 67 12 164
2018 Does not provide services to public 38 26 16 11 6 2 0 65 18 551
2017 Provides services to public 37 28 14 11 5 5 0 69 17 189
2017 Does not provide services to public 37 26 15 10 6 3 2 66 17 617
2014 Provides services to public 40 26 20 6 5 2 1 69 11 159
2014 Does not provide services to public 35 28 15 13 6 3 1 65 20 494
2011 Provides services to public 33 36 18 7 6 1 0 69 12 180
2011 Does not provide services to public 34 26 14 13 8 3 1 63 22 520
2008 Provides services to public 39 31 14 6 4 6 1 74 11 170
2008 Does not provide services to public 33 25 19 11 8 3 1 61 20 406
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 25 11 6 4 4 2 77 11 165
2018 Does not provide services to public 49 29 10 6 3 2 1 80 9 546
2017 Provides services to public 49 30 9 6 4 2 1 81 10 188
2017 Does not provide services to public 51 28 8 6 3 2 2 83 9 618
2014 Provides services to public 46 30 9 10 6 0 1 76 15 159
2014 Does not provide services to public 48 30 9 6 6 1 0 78 13 494
2011 Provides services to public 39 35 9 8 7 2 1 75 16 179
2011 Does not provide services to public 43 31 11 7 6 2 1 76 13 520
2008 Provides services to public 41 24 16 9 5 2 2 68 15 169
2008 Does not provide services to public 39 29 13 9 6 3 0 71 16 404

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 13 6 5 1 2 76 11 165
2018 Does not provide services to public 47 34 9 6 3 1 0 82 9 546
2017 Provides services to public 46 35 6 5 6 1 1 82 12 188
2017 Does not provide services to public 49 31 9 6 4 1 1 81 10 618
2014 Provides services to public 45 30 9 9 6 0 1 76 15 158
2014 Does not provide services to public 46 31 10 8 5 0 0 78 13 494
2011 Provides services to public 34 36 11 13 5 1 1 70 19 180
2011 Does not provide services to public 40 31 10 12 7 0 0 71 18 519
2008 Provides services to public 37 31 12 13 5 1 1 69 19 169
2008 Does not provide services to public 37 30 12 12 8 0 1 68 20 403

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 27 9 7 5 1 0 78 13 165
2018 Does not provide services to public 50 29 9 7 5 1 0 79 12 547
2017 Provides services to public 51 29 8 5 5 1 1 81 11 189
2017 Does not provide services to public 52 27 9 6 5 0 1 80 11 616
2014 Provides services to public 46 31 8 11 3 1 0 77 14 159
2014 Does not provide services to public 50 27 9 7 6 0 0 77 13 493

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 39 13 13 2 2 0 71 16 165
2018 Does not provide services to public 30 35 15 12 5 3 0 67 17 552
2017 Provides services to public 19 38 15 13 10 5 0 60 24 189
2017 Does not provide services to public 25 33 18 13 6 4 0 61 20 616
2014 Provides services to public 22 32 16 21 6 3 0 55 28 159
2014 Does not provide services to public 20 32 20 16 8 5 0 55 25 494
2011 Provides services to public 25 28 23 12 5 6 1 57 18 180
2011 Does not provide services to public 24 30 20 10 8 8 1 59 19 521

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 30 18 14 4 0 0 65 17 164
2018 Does not provide services to public 29 38 15 12 6 1 0 67 18 552
2017 Provides services to public 21 33 20 15 10 2 0 55 25 189
2017 Does not provide services to public 24 36 18 12 7 2 0 62 19 618
2014 Provides services to public 22 34 20 16 9 0 0 56 24 159
2014 Does not provide services to public 20 34 22 16 7 0 0 54 24 494
2011 Provides services to public 25 34 15 13 11 2 0 60 25 180
2011 Does not provide services to public 24 32 19 13 9 2 0 57 23 519
2008 Provides services to public 18 37 18 14 10 2 1 57 25 169
2008 Does not provide services to public 21 31 19 13 12 3 0 54 26 405

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 24 15 7 1 0 54 22 165
2018 Does not provide services to public 20 39 18 15 5 3 0 61 21 549
2017 Provides services to public 16 32 21 14 11 6 1 51 27 189
2017 Does not provide services to public 18 35 19 15 7 6 0 57 23 618
2014 Provides services to public 18 32 26 15 9 1 0 50 24 159
2014 Does not provide services to public 13 33 22 20 8 4 0 47 29 494
2011 Provides services to public 13 36 20 18 8 3 1 52 28 179
2011 Does not provide services to public 15 36 19 16 10 4 0 53 27 521
2008 Provides services to public 8 38 18 19 13 4 0 48 33 170
2008 Does not provide services to public 11 30 19 21 13 6 0 44 36 403

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 36 19 16 4 0 0 61 20 166
2018 Does not provide services to public 24 36 18 13 8 2 0 62 21 553
2017 Provides services to public 21 35 16 18 6 3 0 58 25 188
2017 Does not provide services to public 24 35 19 12 8 2 0 60 21 615
2014 Provides services to public 21 30 20 21 8 0 0 51 29 159
2014 Does not provide services to public 16 35 17 20 11 1 0 51 31 494
2011 Provides services to public 12 39 20 19 8 2 0 51 28 180
2011 Does not provide services to public 15 37 15 19 12 2 0 52 32 520
2008 Provides services to public 13 36 16 22 12 2 0 50 34 170
2008 Does not provide services to public 13 27 16 28 16 1 0 40 44 406
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 33 18 9 10 0 0 64 19 165
2018 Does not provide services to public 32 32 15 12 8 1 0 64 21 549
2017 Provides services to public 23 37 15 15 9 1 0 61 24 189
2017 Does not provide services to public 30 36 14 13 7 0 0 66 20 618
2014 Provides services to public 22 30 22 17 9 0 0 52 26 159
2014 Does not provide services to public 29 32 16 13 10 0 0 61 23 494
2011 Provides services to public 21 39 18 13 8 0 0 60 22 180
2011 Does not provide services to public 25 36 15 14 10 0 0 62 24 521

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 43 13 8 5 0 0 75 13 166
2018 Does not provide services to public 37 39 13 7 4 0 0 76 11 551
2017 Provides services to public 34 44 11 8 3 0 0 78 11 189
2017 Does not provide services to public 35 42 9 10 3 0 0 78 13 617

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 24 20 17 7 2 33 40 166
2018 Does not provide services to public 13 25 19 16 12 14 2 44 33 546
2017 Provides services to public 15 24 19 18 15 8 1 43 37 189
2017 Does not provide services to public 16 20 17 16 12 17 3 44 35 614
2014 Provides services to public 11 22 14 24 20 10 0 36 48 159
2014 Does not provide services to public 13 20 19 19 17 11 1 37 41 493

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 11 7 5 3 0 75 13 165
2018 Does not provide services to public 42 37 10 6 5 1 0 79 11 547
2017 Provides services to public 44 35 9 5 5 1 1 81 10 189
2017 Does not provide services to public 44 34 9 7 4 1 1 80 11 618
2014 Provides services to public 40 34 12 10 4 0 1 74 14 159
2014 Does not provide services to public 41 33 10 9 6 0 0 75 16 493
2011 Provides services to public 31 39 10 13 6 0 1 70 20 180
2011 Does not provide services to public 36 32 12 11 8 0 1 68 20 521
2008 Provides services to public 35 28 13 12 9 2 1 65 22 169
2008 Does not provide services to public 31 34 12 14 7 0 1 66 22 405

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 44 5 4 12 0 0 79 16 23
2018 Does not provide services to public 39 40 5 7 5 1 4 82 13 83
2017 Provides services to public 33 42 4 8 13 0 0 75 21 24
2017 Does not provide services to public 38 33 17 7 3 0 3 73 10 105
2014 Provides services to public 22 27 15 16 15 0 4 51 33 32
2014 Does not provide services to public 39 35 8 5 4 2 7 81 11 75

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 47 9 7 4 0 0 80 11 166
2018 Does not provide services to public 42 40 8 7 2 0 1 83 9 550
2017 Provides services to public 35 47 7 8 2 0 1 82 11 189
2017 Does not provide services to public 48 35 6 9 2 0 0 83 11 618
2014 Provides services to public 40 36 11 9 3 0 0 76 12 159
2014 Does not provide services to public 49 33 6 7 4 0 0 83 11 494
2011 Provides services to public 41 35 9 9 4 0 1 77 13 180
2011 Does not provide services to public 42 37 9 7 5 0 1 80 11 518
2008 Provides services to public 31 42 11 11 5 0 1 73 16 170
2008 Does not provide services to public 28 42 13 11 5 0 0 70 16 405

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 36 8 5 0 0 0 87 5 165
2018 Does not provide services to public 49 37 6 5 3 0 0 86 8 549
2017 Provides services to public 50 38 6 4 1 1 0 89 5 189
2017 Does not provide services to public 51 34 6 6 3 0 0 85 8 617
2014 Provides services to public 45 42 8 4 1 0 1 87 5 159
2014 Does not provide services to public 45 36 8 8 3 0 0 82 10 494
2011 Provides services to public 50 35 9 3 2 0 1 85 5 179
2011 Does not provide services to public 46 34 11 7 2 0 0 80 9 521
2008 Provides services to public 53 32 8 5 2 0 0 85 8 170
2008 Does not provide services to public 39 41 10 7 3 0 0 80 10 406

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 32 6 5 0 0 0 88 5 165
2018 Does not provide services to public 53 35 5 5 2 0 0 88 7 548
2017 Provides services to public 60 29 6 3 2 1 0 90 4 188
2017 Does not provide services to public 57 31 5 5 3 0 0 88 7 616
2014 Provides services to public 59 25 11 3 1 0 0 84 4 159
2014 Does not provide services to public 54 32 5 7 2 0 0 86 9 494
2011 Provides services to public 58 31 5 4 2 0 0 89 6 180
2011 Does not provide services to public 49 36 7 5 3 0 0 85 8 519
2008 Provides services to public 50 40 5 3 2 0 0 90 5 170
2008 Does not provide services to public 47 41 5 4 3 0 0 88 7 404

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 31 14 17 5 1 0 64 21 165
2018 Does not provide services to public 32 36 13 12 6 1 0 69 18 550
2017 Provides services to public 35 33 13 15 3 2 0 69 18 188
2017 Does not provide services to public 44 33 10 6 5 1 1 78 12 617
2014 Provides services to public 33 30 15 13 8 0 1 64 21 159
2014 Does not provide services to public 36 33 10 10 9 1 0 71 19 494
2011 Provides services to public 32 30 16 11 8 3 0 64 20 180
2011 Does not provide services to public 35 34 11 9 9 1 0 70 18 519
2008 Provides services to public 27 40 16 8 7 1 0 68 16 168
2008 Does not provide services to public 26 34 15 14 10 1 0 61 24 404

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 26 19 16 17 1 2 46 34 165
2018 Does not provide services to public 20 27 14 19 17 2 1 49 37 550
2017 Provides services to public 21 29 14 15 16 2 3 52 33 189
2017 Does not provide services to public 22 25 16 17 16 2 3 49 34 618
2014 Provides services to public 13 25 17 21 20 1 3 40 42 159
2014 Does not provide services to public 20 21 16 16 21 2 3 43 40 494
2011 Provides services to public 18 25 17 16 18 2 4 46 36 179
2011 Does not provide services to public 14 25 15 20 20 2 3 41 42 518
2008 Provides services to public 12 34 13 16 21 1 3 48 38 170
2008 Does not provide services to public 16 33 15 14 19 2 2 50 35 406

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 39 11 9 4 1 0 76 13 164
2018 Does not provide services to public 35 41 11 9 4 0 0 76 13 549
2017 Provides services to public 37 43 11 6 3 0 0 80 10 188
2017 Does not provide services to public 38 39 10 9 4 0 0 77 13 615
2014 Provides services to public 26 48 11 9 6 0 0 74 15 159
2014 Does not provide services to public 26 44 10 12 8 0 0 70 20 494
2011 Provides services to public 34 41 12 8 5 1 0 75 13 179
2011 Does not provide services to public 31 37 12 13 6 0 1 69 19 521

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 34 13 7 4 0 1 76 11 165
2018 Does not provide services to public 41 30 14 10 4 0 0 71 14 548
2017 Provides services to public 37 38 14 7 3 0 1 75 10 188
2017 Does not provide services to public 39 34 15 8 4 0 0 73 12 616
2014 Provides services to public 35 34 15 11 4 0 0 69 16 159
2014 Does not provide services to public 34 33 15 12 7 0 0 66 19 494

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 37 14 8 2 1 0 76 10 165
2018 Does not provide services to public 36 38 12 9 3 0 1 75 13 546
2017 Provides services to public 38 44 9 7 2 0 0 82 9 188
2017 Does not provide services to public 42 34 12 7 3 0 0 77 11 616
2014 Provides services to public 33 44 10 10 3 0 0 76 13 159
2014 Does not provide services to public 37 37 11 9 6 1 0 74 15 492
2011 Provides services to public 39 40 11 8 3 0 0 79 11 180
2011 Does not provide services to public 38 38 12 9 3 1 0 76 12 518

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 36 25 9 1 0 1 65 10 164
2018 Does not provide services to public 28 38 18 9 5 1 0 67 15 550
2017 Provides services to public 21 42 21 9 4 2 1 65 13 189
2017 Does not provide services to public 27 39 18 9 4 3 0 68 14 615

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 28 8 5 2 0 0 84 8 165
2018 Does not provide services to public 57 28 7 4 2 0 0 86 7 551
2017 Provides services to public 49 34 5 8 3 0 1 83 11 189
2017 Does not provide services to public 56 28 8 5 3 0 0 84 8 617
2014 Provides services to public 50 26 12 7 4 0 1 76 11 159
2014 Does not provide services to public 52 30 9 6 3 0 0 82 9 494
2011 Provides services to public 48 32 8 8 4 0 0 81 12 180
2011 Does not provide services to public 50 31 7 9 3 0 0 81 12 522

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 39 19 9 5 0 0 66 15 166
2018 Does not provide services to public 33 37 18 9 3 0 0 70 12 551
2017 Provides services to public 31 38 18 8 5 0 1 69 13 189
2017 Does not provide services to public 36 39 15 6 3 0 0 76 9 617
2014 Provides services to public 27 44 20 7 2 1 0 71 9 159
2014 Does not provide services to public 33 40 19 4 3 0 0 73 7 494
2011 Provides services to public 23 41 23 8 4 0 0 64 12 180
2011 Does not provide services to public 28 41 18 8 6 0 0 68 14 522
2008 Provides services to public 18 38 24 14 6 0 1 56 20 170
2008 Does not provide services to public 19 38 24 13 6 0 0 58 19 406

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 23 38 39 166
2018 Does not provide services to public 23 42 36 553
2017 Provides services to public 25 37 38 189
2017 Does not provide services to public 26 40 34 617
2014 Provides services to public 21 40 40 159
2014 Does not provide services to public 23 41 37 494
2011 Provides services to public 22 47 31 180
2011 Does not provide services to public 23 43 34 521

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 31 33 23 5 7 0 38
2018 Does not provide services to public 13 27 40 3 13 4 122
2017 Provides services to public 25 27 29 8 4 6 48
2017 Does not provide services to public 17 23 28 7 19 6 163
2014 Provides services to public 23 25 27 19 9999 6 33
2014 Does not provide services to public 19 27 34 13 9999 6 111
2011 Provides services to public 27 30 28 12 9999 3 40
2011 Does not provide services to public 21 19 37 12 9999 10 121
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 26 7 2 1 0 0 90 3 165
2018 Does not provide services to public 53 34 9 3 1 0 0 87 4 551
2017 Provides services to public 48 37 10 4 2 0 0 85 6 189
2017 Does not provide services to public 50 36 7 4 2 0 0 86 7 616
2014 Provides services to public 48 37 11 2 3 0 0 85 5 158
2014 Does not provide services to public 45 35 9 6 4 0 0 81 10 494
2011 Provides services to public 43 42 9 3 1 1 0 86 4 180
2011 Does not provide services to public 45 35 11 7 2 0 0 80 9 522
2008 Provides services to public 51 36 6 6 1 0 0 87 7 170
2008 Does not provide services to public 45 35 10 6 3 0 0 81 10 404

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 39 12 5 1 0 0 82 5 162
2018 Does not provide services to public 42 41 12 4 2 0 0 82 5 548
2017 Provides services to public 38 44 10 5 2 1 0 83 7 189
2017 Does not provide services to public 45 36 11 6 1 0 0 82 7 617
2014 Provides services to public 43 36 12 3 5 0 0 79 8 159
2014 Does not provide services to public 42 37 11 7 2 1 0 80 9 494
2011 Provides services to public 37 38 13 7 4 1 0 76 11 180
2011 Does not provide services to public 40 37 11 7 4 1 0 77 11 521

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 25 32 23 11 1 2 36 32 166
2018 Does not provide services to public 4 24 37 24 10 0 1 34 28 547
2017 Provides services to public 7 21 35 25 7 1 4 33 30 187
2017 Does not provide services to public 6 19 38 24 10 0 3 35 26 611
2014 Provides services to public 8 28 40 20 2 0 3 23 36 159
2014 Does not provide services to public 8 22 38 22 8 1 1 31 30 494
2011 Provides services to public 9 28 37 19 6 1 2 25 37 178
2011 Does not provide services to public 12 26 34 18 8 0 3 26 39 518
2008 Provides services to public 11 32 35 14 6 0 2 21 44 170
2008 Does not provide services to public 14 33 30 14 7 0 1 21 48 406

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 12 27 32 21 1 1 54 18 164
2018 Does not provide services to public 4 12 24 37 21 1 1 59 16 546
2017 Provides services to public 4 11 26 35 18 3 3 56 16 187
2017 Does not provide services to public 3 10 21 34 23 3 5 62 15 608
2014 Provides services to public 3 11 23 40 20 1 3 62 15 157
2014 Does not provide services to public 3 9 24 36 23 2 3 63 13 494
2011 Provides services to public 3 17 23 30 21 2 4 54 21 179
2011 Does not provide services to public 6 10 24 32 21 2 6 57 17 519
2008 Provides services to public 6 20 32 24 14 2 2 39 27 170
2008 Does not provide services to public 10 20 31 21 15 1 2 38 31 405

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 27 37 12 9 1 1 22 41 164
2018 Does not provide services to public 11 22 34 21 9 2 1 31 35 543
2017 Provides services to public 12 25 36 14 10 1 2 24 38 187
2017 Does not provide services to public 11 19 33 22 11 1 3 34 32 612
2014 Provides services to public 15 25 34 19 4 1 2 24 42 159
2014 Does not provide services to public 16 27 32 16 7 1 2 24 43 493
2011 Provides services to public 21 22 31 15 8 1 3 24 44 179
2011 Does not provide services to public 18 28 26 15 10 0 4 25 48 519
2008 Provides services to public 15 29 25 19 6 2 2 27 47 170
2008 Does not provide services to public 20 24 26 17 10 1 2 27 45 406

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 10 35 33 13 1 3 48 16 164
2018 Does not provide services to public 5 8 35 36 15 1 1 52 13 546
2017 Provides services to public 4 13 34 35 12 1 1 48 18 186
2017 Does not provide services to public 3 13 34 31 16 1 2 48 16 607
2014 Provides services to public 5 19 31 32 11 1 1 44 24 156
2014 Does not provide services to public 7 12 35 30 14 1 1 45 19 493
2011 Provides services to public 5 17 31 31 13 1 3 45 23 180
2011 Does not provide services to public 9 15 31 28 13 1 3 42 25 516
2008 Provides services to public 7 16 32 30 12 1 2 43 24 170
2008 Does not provide services to public 9 18 33 28 10 0 2 38 27 404

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 20 29 24 11 0 2 35 35 166
2018 Does not provide services to public 9 19 31 23 14 2 2 38 29 546
2017 Provides services to public 15 19 28 25 9 1 3 35 36 187
2017 Does not provide services to public 11 17 27 25 15 1 3 42 29 610
2014 Provides services to public 14 24 29 22 9 1 1 31 39 159
2014 Does not provide services to public 11 17 28 27 12 1 4 41 30 492
2011 Provides services to public 8 25 32 21 12 0 2 34 34 179
2011 Does not provide services to public 11 20 27 25 11 1 5 39 32 520
2008 Provides services to public 14 21 29 25 10 1 2 36 35 170
2008 Does not provide services to public 14 22 28 21 12 1 2 34 37 404

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 10 29 29 18 2 3 49 20 165
2018 Does not provide services to public 5 16 28 29 18 2 2 49 22 543
2017 Provides services to public 4 14 24 32 20 2 4 55 20 187
2017 Does not provide services to public 5 12 27 27 20 3 6 51 19 612
2014 Provides services to public 3 4 24 40 20 3 5 65 8 159
2014 Does not provide services to public 2 6 21 36 28 2 5 69 8 494
2011 Provides services to public 2 8 24 38 21 2 5 63 11 179
2011 Does not provide services to public 3 7 21 35 25 3 7 66 11 517
2008 Provides services to public 6 15 24 33 16 4 2 52 23 169
2008 Does not provide services to public 9 14 29 25 16 1 5 44 25 406

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 18 40 17 9 1 1 27 32 166
2018 Does not provide services to public 9 23 34 21 10 2 1 32 33 547
2017 Provides services to public 13 19 35 18 8 3 3 28 35 187
2017 Does not provide services to public 8 18 33 22 13 2 4 37 28 613
2014 Provides services to public 12 21 39 16 8 1 3 25 34 159
2014 Does not provide services to public 10 22 32 22 9 2 3 33 33 494

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 30 9 16 7 0 0 67 24 166
2018 Does not provide services to public 41 32 9 11 7 0 0 73 18 549
2017 Provides services to public 45 31 4 12 6 1 1 78 18 189
2017 Does not provide services to public 44 30 9 9 6 0 0 75 15 618
2014 Provides services to public 37 32 12 11 8 0 0 69 19 159
2014 Does not provide services to public 39 29 11 12 8 0 0 69 21 493

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 37 8 6 5 0 0 81 11 166
2018 Does not provide services to public 47 36 7 8 2 0 0 83 10 549
2017 Provides services to public 40 43 6 8 3 0 0 83 11 189
2017 Does not provide services to public 47 35 8 6 3 0 0 82 10 615
2014 Provides services to public 37 43 9 7 5 0 0 80 11 159
2014 Does not provide services to public 42 35 9 9 4 0 0 78 14 493

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 38 14 6 4 0 0 76 10 166
2018 Does not provide services to public 39 43 9 6 2 0 0 82 8 549

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 29 12 2 2 2 1 83 5 162
2018 Does not provide services to public 46 34 12 4 1 4 0 82 5 551
2017 Provides services to public 47 33 12 1 3 5 0 84 4 187
2017 Does not provide services to public 47 31 13 4 1 3 0 81 5 618
2014 Provides services to public 52 34 11 2 1 1 0 86 3 159
2014 Does not provide services to public 50 31 10 4 2 3 0 84 6 493

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 27 11 4 3 2 0 82 7 163
2018 Does not provide services to public 46 36 11 5 1 1 0 83 6 550
2017 Provides services to public 40 42 9 4 3 2 1 84 7 189
2017 Does not provide services to public 44 37 10 4 1 2 0 83 6 614
2014 Provides services to public 50 33 10 6 1 1 0 83 7 159
2014 Does not provide services to public 46 33 10 7 3 1 0 79 10 494
2011 Provides services to public 32 46 13 5 3 2 1 79 8 180
2011 Does not provide services to public 43 31 13 6 3 3 0 77 10 519

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 28 7 2 2 0 0 89 4 163
2018 Does not provide services to public 53 35 6 4 1 0 0 89 5 552
2017 Provides services to public 44 39 9 6 2 0 0 83 8 189
2017 Does not provide services to public 52 32 9 5 2 0 0 85 6 618
2014 Provides services to public 53 28 14 4 1 0 0 81 5 159
2014 Does not provide services to public 51 36 5 5 2 0 0 87 8 494
2011 Provides services to public 47 35 11 4 3 0 0 82 8 180
2011 Does not provide services to public 48 35 8 6 3 0 0 83 8 519
2008 Provides services to public 38 42 12 5 2 1 0 80 8 170
2008 Does not provide services to public 40 35 14 7 3 0 0 75 11 406

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 33 19 13 7 3 4 57 22 166
2018 Does not provide services to public 24 34 15 12 7 5 3 64 20 548
2017 Provides services to public 23 36 17 11 10 3 1 61 21 189
2017 Does not provide services to public 28 34 14 9 7 5 4 68 17 618
2014 Provides services to public 28 27 20 14 8 2 2 57 23 159
2014 Does not provide services to public 28 32 14 12 10 3 2 62 23 493

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 33 6 5 4 1 2 85 10 165
2018 Does not provide services to public 41 39 9 7 3 1 0 82 10 550
2017 Provides services to public 45 36 9 5 3 2 2 83 8 188
2017 Does not provide services to public 47 34 10 4 2 2 1 83 7 616
2014 Provides services to public 46 37 10 5 1 2 1 85 5 159
2014 Does not provide services to public 49 34 8 4 4 1 1 85 8 494
2011 Provides services to public 43 37 7 8 2 1 2 82 11 179
2011 Does not provide services to public 43 31 10 6 6 3 1 77 12 517
2008 Provides services to public 39 35 13 6 4 1 2 76 10 170
2008 Does not provide services to public 40 31 11 7 8 1 1 73 16 405

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 41 6 4 5 0 0 85 9 165
2018 Does not provide services to public 38 39 14 6 2 1 0 77 8 546

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 24 20 14 11 7 1 51 28 164
2018 Does not provide services to public 20 25 19 15 12 8 2 50 29 551
2017 Provides services to public 19 23 24 11 15 7 2 45 29 189
2017 Does not provide services to public 22 23 17 16 12 7 2 50 31 618
2014 Provides services to public 19 28 18 14 17 4 1 49 32 159
2014 Does not provide services to public 20 23 16 16 14 10 2 49 34 494
2011 Provides services to public 16 19 24 16 9 12 4 41 30 180
2011 Does not provide services to public 17 22 20 11 11 15 3 48 27 517

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 166
2018 Does not provide services to public 12 88 551

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 28
2018 Does not provide services to public 52 66

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 71 28
2018 Does not provide services to public 61 66

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 28
2018 Does not provide services to public 0 66

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 28
2018 Does not provide services to public 45 66

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 28
2018 Does not provide services to public 40 66

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 28
2018 Does not provide services to public 42 66

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 28
2018 Does not provide services to public 38 66

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 28
2018 Does not provide services to public 33 66

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 28
2018 Does not provide services to public 60 66

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 28
2018 Does not provide services to public 37 66

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 28
2018 Does not provide services to public 0 66

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 28
2018 Does not provide services to public 45 66

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 28
2018 Does not provide services to public 21 66

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 28
2018 Does not provide services to public 52 65

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 28
2018 Does not provide services to public 21 65

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 28
2018 Does not provide services to public 22 65

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 27
2018 Does not provide services to public 9 60

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 27
2018 Does not provide services to public 28 60

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 58 27
2018 Does not provide services to public 53 60

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 65 27
2018 Does not provide services to public 49 60

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 20 16 10 8 17 8 55 24 165
2018 Does not provide services to public 19 19 18 7 6 26 6 55 19 548
2017 Provides services to public 14 16 23 11 6 24 6 43 24 189
2017 Does not provide services to public 18 16 17 8 7 27 8 52 22 617
2014 Provides services to public 19 19 22 10 8 19 5 49 23 159
2014 Does not provide services to public 18 16 16 9 8 24 8 51 25 493

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 29 17 6 7 5 1 68 15 163
2018 Does not provide services to public 36 31 16 5 3 7 1 73 10 552
2017 Provides services to public 24 34 21 7 2 10 1 65 11 189
2017 Does not provide services to public 35 30 15 7 4 9 1 72 12 616
2014 Provides services to public 34 25 18 8 6 8 0 65 15 159
2014 Does not provide services to public 33 34 13 7 5 7 1 72 13 494
2011 Provides services to public 32 37 14 9 3 4 1 73 12 180
2011 Does not provide services to public 34 32 15 6 4 8 0 73 11 519

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 166
2018 Does not provide services to public 7 93 551

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 37

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 18
2018 Does not provide services to public 33 37

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 18
2018 Does not provide services to public 22 37

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 37

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 37

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 37

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 18
2018 Does not provide services to public 22 37

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 37

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 18
2018 Does not provide services to public 70 37

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 35

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 35

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 35

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 18
2018 Does not provide services to public 20 35

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 18
2018 Does not provide services to public 42 35

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 35

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 67 18
2018 Does not provide services to public 65 35

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 13 15 5 2 28 10 65 12 163
2018 Does not provide services to public 22 15 18 2 4 32 6 61 10 552
2017 Provides services to public 19 12 18 2 2 40 7 58 8 189
2017 Does not provide services to public 21 14 15 3 2 37 7 63 10 618
2014 Provides services to public 21 14 22 3 1 28 11 57 7 159
2014 Does not provide services to public 21 16 17 3 2 34 8 63 9 494

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 31 13 4 4 8 2 78 8 163
2018 Does not provide services to public 39 28 17 2 3 10 1 75 6 552
2017 Provides services to public 31 30 17 2 1 17 2 75 4 187
2017 Does not provide services to public 39 28 13 3 2 13 2 79 6 617
2014 Provides services to public 32 29 18 6 1 13 2 72 7 159
2014 Does not provide services to public 39 30 14 2 2 12 1 80 4 493
2011 Provides services to public 37 39 13 2 2 7 0 82 4 180
2011 Does not provide services to public 42 32 10 4 2 10 0 82 6 520
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 20 10 3 5 3 0 82 8 164
2018 Does not provide services to public 57 26 8 3 5 1 0 84 8 547
2017 Provides services to public 58 22 10 6 3 2 1 81 9 189
2017 Does not provide services to public 58 23 9 4 4 1 1 83 8 616

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 31 9 3 1 1 0 87 4 165
2018 Does not provide services to public 51 35 9 2 1 2 0 88 3 549
2017 Provides services to public 37 48 8 2 2 2 1 87 4 189
2017 Does not provide services to public 46 39 8 3 2 2 0 88 4 617

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 42 14 7 6 1 0 73 13 166
2018 Does not provide services to public 35 37 15 9 3 1 0 73 11 550
2017 Provides services to public 19 51 13 11 5 1 0 71 16 189
2017 Does not provide services to public 26 42 13 10 5 3 0 70 16 615

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 28 17 7 2 0 0 75 8 165
2018 Does not provide services to public 45 31 13 5 5 0 1 77 10 550
2017 Provides services to public 39 34 15 7 2 0 2 75 10 189
2017 Does not provide services to public 43 28 16 5 3 1 4 74 9 611

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 22 28 18 11 0 0 43 29 166
2018 Does not provide services to public 17 30 29 15 9 0 1 47 24 549
2017 Provides services to public 10 32 27 16 14 1 0 42 30 189
2017 Does not provide services to public 19 30 27 12 10 0 1 50 23 616

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 32 24 9 5 1 2 61 14 166
2018 Does not provide services to public 28 34 24 8 5 0 2 62 13 549
2017 Provides services to public 20 41 20 14 4 1 1 62 18 189
2017 Does not provide services to public 27 36 20 10 4 0 2 65 14 613

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 26 24 15 11 0 1 50 26 166
2018 Does not provide services to public 25 29 21 14 10 0 1 54 25 547
2017 Provides services to public 19 25 22 14 17 3 1 45 32 189
2017 Does not provide services to public 23 27 23 12 10 2 2 53 23 615

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 31 16 4 4 1 1 75 8 162
2018 Does not provide services to public 46 27 16 6 2 0 3 75 9 548
2017 Provides services to public 37 30 16 9 4 1 4 69 14 189
2017 Does not provide services to public 46 27 13 5 3 1 5 77 8 612

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 34 17 7 8 0 0 68 15 166
2018 Does not provide services to public 35 29 19 10 6 0 1 65 16 550
2017 Provides services to public 27 31 23 13 4 1 0 59 17 188
2017 Does not provide services to public 32 35 19 8 5 0 1 68 13 612

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 34 25 8 1 0 2 65 9 165
2018 Does not provide services to public 28 33 24 10 4 0 1 62 14 544
2017 Provides services to public 27 33 20 12 5 1 2 62 17 188
2017 Does not provide services to public 28 35 21 8 5 1 1 65 13 612

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 33 24 9 5 1 3 60 15 166
2018 Does not provide services to public 25 35 24 9 5 0 1 61 14 543
2017 Provides services to public 24 33 22 14 6 1 1 58 20 188
2017 Does not provide services to public 26 35 24 8 4 0 1 62 13 613

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 31 21 11 5 0 1 63 16 166
2018 Does not provide services to public 29 32 22 12 5 0 0 61 17 548
2017 Provides services to public 26 37 21 9 7 1 0 63 16 187
2017 Does not provide services to public 28 34 20 9 7 1 2 63 16 612

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 23 8 4 0 2 64 12 166
2018 Does not provide services to public 30 34 22 11 1 0 1 65 13 542
2017 Provides services to public 29 39 16 11 4 1 0 68 15 188
2017 Does not provide services to public 33 34 19 8 2 1 2 69 11 611

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 23 7 5 3 0 2 85 8 166
2018 Does not provide services to public 59 25 9 5 1 0 1 85 6 545
2017 Provides services to public 62 22 10 2 2 1 1 86 4 189
2017 Does not provide services to public 60 23 9 3 2 0 2 85 6 612

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 21 4 0 0 0 5 96 0 166
2018 Does not provide services to public 75 14 5 1 1 0 3 93 2 543

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 16 9 3 5 0 3 82 9 165
2018 Does not provide services to public 72 13 6 2 4 1 2 87 7 543
2017 Provides services to public 68 17 6 3 2 0 4 88 5 188
2017 Does not provide services to public 72 13 6 2 3 1 3 88 5 617

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 30 14 5 2 0 2 78 8 166
2018 Does not provide services to public 48 31 13 5 2 0 1 80 7 549
2017 Provides services to public 49 36 8 4 2 0 1 86 6 187
2017 Does not provide services to public 50 30 11 4 2 0 2 83 6 616

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 20 15 7 5 0 2 72 12 164
2018 Does not provide services to public 54 24 11 5 5 0 0 78 10 549
2017 Provides services to public 54 23 6 8 7 0 1 78 15 189
2017 Does not provide services to public 59 19 11 4 4 0 2 80 8 615

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 13 5 2 1 0 30 89 4 166
2018 Does not provide services to public 52 11 5 2 1 0 29 89 4 549
2017 Provides services to public 54 12 4 3 0 0 28 91 4 188
2017 Does not provide services to public 54 13 5 1 0 0 25 91 2 614

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 25 11 2 1 0 5 85 3 166
2018 Does not provide services to public 69 18 4 1 0 0 8 94 1 546
2017 Provides services to public 60 21 11 2 2 0 6 85 3 188
2017 Does not provide services to public 69 15 5 1 0 0 9 93 2 612

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 17 9 1 4 0 1 86 5 166
2018 Does not provide services to public 70 13 7 4 3 0 3 86 7 548
2017 Provides services to public 70 14 6 3 3 1 4 88 6 188
2017 Does not provide services to public 70 12 8 3 3 0 4 85 6 614

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 32 10 3 1 0 2 86 4 166
2018 Does not provide services to public 51 30 11 3 2 0 2 83 5 548
2017 Provides services to public 45 32 14 2 4 0 3 80 5 189
2017 Does not provide services to public 51 28 12 3 2 1 3 82 6 612

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 33 34 12 4 0 0 50 16 165
2018 Does not provide services to public 15 38 33 11 3 1 0 53 14 552
2017 Provides services to public 11 31 39 11 8 1 0 42 19 189
2017 Does not provide services to public 13 34 39 9 5 0 0 47 13 618

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 18 40 26 8 0 0 34 27 165
2018 Does not provide services to public 7 15 42 25 11 0 0 36 22 547
2017 Provides services to public 7 20 43 22 5 1 1 28 28 188
2017 Does not provide services to public 6 16 42 25 11 0 1 36 22 616
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 25 12 4 2 2 1 55 45 166
2018 Does not provide services to public 56 27 8 3 3 3 1 58 42 552
2017 Provides services to public 48 26 14 4 4 4 1 50 50 189
2017 Does not provide services to public 52 28 8 4 2 4 2 56 44 616

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 74
2018 Does not provide services to public 17 222
2017 Provides services to public 20 87
2017 Does not provide services to public 14 254

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 74
2018 Does not provide services to public 19 222
2017 Provides services to public 18 87
2017 Does not provide services to public 9 254

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 74
2018 Does not provide services to public 18 222
2017 Provides services to public 10 87
2017 Does not provide services to public 9 254

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 74
2018 Does not provide services to public 32 222
2017 Provides services to public 39 87
2017 Does not provide services to public 36 254

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 74
2018 Does not provide services to public 1 222
2017 Provides services to public 6 87
2017 Does not provide services to public 4 254

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 74
2018 Does not provide services to public 23 222

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 74
2018 Does not provide services to public 34 222
2017 Provides services to public 49 87
2017 Does not provide services to public 46 254

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 13 55 16 6 0 10 70
2018 Does not provide services to public 11 60 16 4 2 6 213
2017 Provides services to public 18 63 10 2 2 5 84
2017 Does not provide services to public 20 65 10 2 2 2 252

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 71 29 74
2018 Does not provide services to public 75 25 222

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 10 9 4 6 1 14 78 12 165
2018 Does not provide services to public 61 11 6 5 4 2 10 82 11 551

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 31 13 14 1 0 14 66 18 73
2018 Does not provide services to public 40 31 11 10 4 0 4 73 15 221
2017 Provides services to public 37 24 11 10 5 5 9 70 17 89
2017 Does not provide services to public 40 29 9 8 2 2 11 79 11 259

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 14 6 8 3 39 53 24 73
2018 Does not provide services to public 16 14 13 5 10 5 38 51 26 222
2017 Provides services to public 18 15 15 1 10 7 35 56 19 89
2017 Does not provide services to public 12 15 11 8 5 5 44 53 26 259
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